Vivint Reviews

Technician was on time. Very professional and did a great job installing alarm system and explaining how to operate system. I feel much safer now at home and when I’m away from home knowing that my home and property will be protected. Thanks Vivint.

Love our new Vivint Security system that we had installed today. Video on the doorbell is crystal clear! Love the new smart lock on our front door. Everything works as it should and as advertised! Kyle ** did an absolutely great job on the installation! The Vivint app is easy to use from our phones.

He is a very hardworking person and always looks for you the best to please and tailor the client, I recommend it 100%. It is a key piece for this company and has a good future in this company. Keep going so far.

Install was great, product seems way better than what I had before. Pricing seems to be average with the other companies. Cameras seem to be quite clear, with good range. Hoping to stay a customer for a long time. Good product, install was fast and seem less.

Amazingly quick install. Same day service. Great in service on product. Very helpful service technician. Techs Tracy and Leslie were very knowledgable about product. Would recommend to family and friends. Glad that I saw this system at a family friend’s home.

I would highly recommend this company Vivint. First off I had to make some changes to my account for personal reasons and the representative that worked with me whose first name is Sydney was so thorough in walking me through the steps. Also my Technician Amadeus was very professional and friendly. They work great and installation is done quickly and efficiently.

It was great. They came in and install it fast. Was very happy with what they showed me. Thanks. Very informal on how to use my system, how to go online, how to use the video on my dashboard in camera. Very satisfied.

Trying to get in contact with my rep. (Nolan D) but got no call back. I'm concerned work the $2,100 charge worth this upgrade. It was not explained that this was going to be happening. Plus 60 no contact? May have to cancel this. Yesterday was holiday, and Saturday and Sunday were not business days.

Vivint offers a fair price for good equipment with a lifetime warranty. Automation works well. The system is very convenient and easy to use with integration into your smart phone. The features are user friendly and intuitive. The sales and installation team were friendly and knowledgeable. We recommend to anybody looking for a home security system.

Excellent work from start to finish. Technician was very knowledgeable and I didn't have to worry at all about his work. Good to know that they offer the same great service if I ever do run into issues in the future.

The installers were very professional and patient. The made sure we completely understood how our new system works. I had a great install team!!! They moved around my home without disruptions. The time and care they spent at my home was exceptional.

Seth came over for the demo and install. He was friendly, professional, and patient with us both times. He did a great job installing and explaining the equipment and we feel confident in dealing with him in the future for any questions. All in all, he did an amazing job and we appreciate the service he provided.

I was told that I would have a camera with my order. I called to verify my order, I was told that a camera did come with my order by one rep. Then another rep told me that it’s not. Someone told me that they would check into this and give me a call back. I haven’t received a call yet.

The guys were fantastic! Super thorough and friendly. Answered all my questions and made sure everything works as it should. Really good service call! I am taking over an account from previous owners and now feel even better about it!

We decided to update our system to newer technology and Chris was very helpful. The installers were wonderful and completed the work very quickly. I was given plenty of instructions on the operation of the system. They even helped set up my mobile phone and iPad with the latest apps. I would recommend Vivint to anyone looking for a new system.

Had a great technician come out and install a smart panel and reconnect Vivint security service after the previous homeowner took the panel with them. Great customer service, great explanation of the system, no undue pressure to buy add ons. 10/10 will recommend Vivint to friends and family.

The customer service was extremely friendly and very informative in helping me set up my system. I will recommend them to family and friends. They helped me set up the app on my phone, and walked me through the set up and testing the system.

From the first phone call speaking with a gentleman named Mike about setting up my service to the respectful young man named Davis that thoroughly installed my equipment, I am extremely pleased all the way around with Vivint as a whole. I highly recommend this company to anyone. Keep hiring professional and polite employees!! I felt like none of the 1,000 questions I asked was silly. :-)

I decide not to use your service after calling and getting a rate. At least 4 reps called after I informed that I was not interested. I invited David ** in just to complain and his awesome customer service skills made me change my mind and sign up. The tech was great also. He answered all my question and showed me how to use the equipment.

As far as security services go, y’all have exceeded my expectations. I felt stuck with ADT but didn’t think much about it. Now with Vivint, I feel free and more secure, seeing as ADT didn’t even install our system correctly. Now, I’m getting more surveillance and quality service for less. Thanks!

Great service from the representative on the phone to set up the account, great service by the Installer being timely conscious performing great service. I have the equipment for one day and it is amazing be able to see who is coming to my house through my phone. It’s amazing. I am very very please.

I had a great experience with Monica. She answered all my questions. She knew what she was doing she installed my cameras and window sensors. Explained everything to me in detail made sure I understood everything before she left. Thank you.

Had my Vivint security system installed today. My fiancé and I are extremely satisfied so far with the quality of software used and how smooth the installation went. The technician was timely and very prepared to answer any questions we had. Thank you to the Vivint team!

The young man who came to sell us this Alarm System was Excellent in the knowledge of the set up. So we bought it. Then the installation was done in a very good time & the serviceman explained everything on how to use it. We're very proud to have chosen this particular system & company. It deserves a 10!???

Ben was great! Very detailed on instructions with what he was doing and with all the paperwork! Thumbs up! When he couldn't do a specific thing, he asked someone else for help, which is a plus in my book. GREAT JOB Y'ALL!

The person who came to install was wonderful. No sales pressure and no issues at all. He was very informative and very helpful with all my questions. He was respectful and courteous and did a great job. I appreciate his kindness, patience and professionalism.

Two gentlemen that came up to set us up were friendly, nice and knowledgeable, talk us through everything we needed to know showed us how everything work. They were just super great guys. We're telling our friends if they get the alarm system set up to ask for them to set it up.

Needed to change my old account to a new one and was helped very nicely and as thoroughly as possible. Appreciated it a lot as well as the lady who helped me through the entire process with the utmost of patience.

Happy with the equipment's quality and installation. The tech was very helpful and knowledgeable of merchandise and where the best location for the equipment be placed, we already feel more comfortable and safe that we chose Vivint to protect my family and home, I'm very satisfied.

Tyler arrived on time. He identified himself and said he was here to do the install of my security equipment. We went over all the equipment I had purchased then began discussing placement of the equipment. Tyler made recommendations as to where the place equipment. Collar was very careful with this work and cleaned up very well after installing all the equipment.

My technician did a great job. He was very helpful explaining the system and how to work all its features from the keypad and my cellular device. I am very satisfied with the system. I would definitely recommend this to friends and family.

Impressive and smart looking system with very user friendly apps. Hopefully it will help to keep us and the house safe. I would recommend this system to my friends family. Thank you for smart technician who installed the system beautifully.

Our technician was great, very knowledgeable and resolved an equipment issue as soon as I called it out. Took his time to train us on using the system and was a genuinely nice person. We are happy with our equipment. It’s very easy to use. My kids even have the app on their phones and are able to control the front door and cameras.

Ex was quite the salesman. Knew the product t and very entertaining. The tech was very respectful and did his job with high quality. I would recommend Vivint to all my friends and family. It was a wonderful experience. I have found this system much easier to operate than ADT, our previous provider.

Great experience from beginning to end!! The tech was very knowledgeable and nice! He took his time to show me everything!! Not rushed and answered every question! I feel so safe now! Now I want to buy more products to complete my system!

Install by Brendan ** was very efficient and fast. Since we had a current system they were able to tap into existing current system which saved some money. Brendan went thru set up and how to operate the system. Very seamless set up.

Outstanding and wonderful!!! Very satisfied with presentation and installation. Felix explained everything and was extremely friendly. Nef who installed the equipment was patient and went through everything. Very friendly and accommodating. I would recommend them to everyone. The product as well looks amazing.

It has only been less than a day since the installation so I really don't have an opinion of the service yet. The installer was very professional and knowledgeable. I have done some research on the monitoring fees charged each month and find that Vivint is on the high end of these fees. This may ultimately be the deciding factor in whether or not I decide to keep the service at the end of 30 days.

Great system. Install was super easy. We feel safer already. We love the cameras, the ease of the app and the keypad on the door. Our installers were friendly and on time. We will recommend Vivint to all of our friends and neighbors. Gig em.

Very thorough in explaining all options- no pressure when we chose only a few of the options- reminded us we can always add later. Very professional and installed right then. Was very patient when explaining how to use system and made sure we were comfortable with everything.

Thanks to the Vivint team. You guys did an excellent job. Very detailed... I would highly recommend Vivint.... I was very pleased with the results and the time they took to make sure that We understood the way the system worked. Thanks.

Technician was on time, explained everything in details and was very professional. Upon completion, the technician went over the system once again and made sure everyone in the household knew how to navigate the panel. My family is very please with the service provided.

We had a good experience with Oscar from the money he showed up on our door step, he was very friendly and had a good knowledge of the product that he was selling us, a lot of good information. The installation was the same evening and the installer was very friendly and knowable also, he was good and quick. The whole experience was good and we are happy with how personal you guys were. Thank you.

Nikki the tech was fabulous!! She was precise and well prepared, thorough at what she does, very polite and courteous, neat with every install of equipment, on time, serves your company well!! She’s was the best, Andre are truly enjoying the equipment and Vivint system.

Happy with our Vivint home security system and how it works with our Google Home. Our tech who did the install was knowledgeable and very nice. He wasn't rushed and took time to make sure we understood the entire process. We were very impressed! Would recommend!

Our technician Julianne was so patient and kind and made sure that we understand what was going on and made sure that we were satisfied with outcome. She even made sure that the customer who referred us were satisfied with their service and ensured everything was well with their service as well. We will recommend Vivint to family and friends.

I was very impressed with the capability and professionalism of every one of the Vivint installers (especially Jennylee). Unfortunately, I did not get the names of the other 4 workers but I was absolutely amazed at how fast and accurately they completed the complex installation with very minimum impact on my existing house!!! Henry is also to be commended for his thorough and complete system explanations that convinced me to try the system!!

All aspects of service from sales to install were prompt, professional, courteous and efficient. The sales person waited with me and told me what to expect and the installer was quick and knowledgeable. He explained everything I needed to know.

The tech was extremely informative and detailed when walking me through the installation process! I would highly recommend Vivint to anyone. It’s so easy to use and I was very impressed with the video quality on my cameras. Give these guys a call!

The best customer service from beginning to end. They were great with making sure that I was pleased with scheduling down to installation. I have always been impressed with this company. I had to cancel my service but I knew I would return to them.

I'm satisfied with my overall experience with Vivint. Customer service is great, service and equipment is also great. The technology is amazing too. Family feel safer than ever before! I will recommend Vivint to all my friends and family. Great Job!

Took a little longer than we expected but Ben was great! We had a few issues with Vivint at first, but he did everything he could to help things go smoothly, and get us off to a great start. I would highly recommend him!

My technician Tyler was awesome. He work diligently to get me approve at a 0 ARR. So thoughtfulness. Very patient and took the time to answer all of my needs. To sum him up he’s PHENOMENAL. Thanks, Tyler once again.

I was very pleased with the technician that installed my equipment. He explained things thoroughly and was patient with all my questions. So far the equipment has met my expectations and I’m happy with its operation. I would recommend to anyone!

The in person REP was fantastic. Professional and courteous. Disappointed in the fact that when I called to start service I was told I had more services than what I actually received but nonetheless I’m grateful for the peace of mind I will have daily.

Love the quality, good service, had a great customer service experience, would recommend to family and friends, very easy to navigate, will consider adding additional features in the future. Love that I'm able to see my house throughout the day, and that my kids and my belongings are safe.

Our technician was very knowable and informative with Vivint products and services. He help us understand how everything operates and how things should be set up the correct way. Thanks for the awesome experience, you help us and your high level of professionalism...

Not able to install what I am paying for. Say he could not put keypads on commercial doors. Using keypad was my main interest. I got one camera and ring doorbell. Was told he could put it on back door, after moving stuff around for him to access back door that was made of wood, he said because of ordinance he couldn’t. I believe it was a time frame. Please adjust price.

Jason ** installed our security system. He was very polite, professional, and detailed in his process. He explained thoroughly how the system worked, adjusted the cameras to our needs, was very neat and cleaned up all areas he worked in.

We now have three systems set up at two of our businesses and one at our home. We’ll be installing another system soon in Florida because we’re pleased with the service. I would give them a 5 however, they need improvement in their toll free tech support line. I never get any help unless I’m there at the console for troubleshooting. It’s not easy to be at work at 1am when our cameras are down and they refuse to help troubleshoot unless I go into work. This has happened twice since November.

Installer, nice friendly and very energetic. Took his time explaining the system and teaching me and my family how to use it. Hands down a great experience. I would recommend your company to friends and family. I provided Sam with four names in hope of bringing more business to my Vivint family. Thank you for sending an awesome gentleman to my home. You made my experience an awesome one. I now feel safe and not worried because my home has a great security system.

Alex and partner tech did a wonderful job on our home with our new security system. They informed us of all important information and the how to’s. They were patient, courteous and kind and very thorough with the installation. I would absolutely recommend their services to friends and family. Thank you!

Eric, our installer was so efficient while still very patient with our many questions. He made suggestions for better coverage and explained why. His work was clean and as non-invasive as possible. When it came to the question of placing certain devices, he listened to our concerns and addressed them. He was an outstanding serviceman, and customer service person! Thanks, Eric! It was a big install and we will be recommending you to others!

Justin did a great job. I will refer him to my friends. I have over 340000 followers on social networks and 80,000 contacts and I will send out a blast to all my contacts. I have already placed him on my Facebook page and other networks.

Stacey is a great salesperson. Very knowledgeable, addressed every concern we had, and worked with us to where we felt comfortable with functionality and monthly installment. Technician was very friendly and professional. Readjusted cameras and answered all questions we had.

The tech experienced, stayed till everything was working properly. Then he tested every door, he did more than his job. He made sure I was a satisfied customer. He also told me about extra equipment that could help around the home.

Installation went smooth and the service is great. Would recommend this to anyone in need of home security system. 5 out of 5. I was running late to meet the tech and he waited patiently for me to arrive to install the system. He even walked me thru how to work the different features and some of the troubleshooting that may occur.

My sales consultant & technician Tatum ** was very professional & friendly. I checked a lot of reviews on this Vivint & found them to be very positive. Of course there are always a few bad ones yet not enough to keep me from hearing what they have to offer. I was able to get a in-home consultation with Tatum Within 2 days of contacting them. He gave me the information I needed without Pressure or a Hard Sell...which I truly appreciated. I currently have a security system & was looking to switch. The trial period with Vivint is a wonderful idea to give me the opportunity to compare the 2 systems without pressure. Vivint has all the up-to-date wireless equipment & what they offer in warranties- allowing me to take the system with me if I move...etc.. I highly recommend having an in-home consultation with Tatum to see what Vivint has to offer. You won't be disappointed.

We liked the information presented to us. The young man was very pleasant and knowledgeable on the service we were getting. He even stopped back by to make sure we were getting our equipment. The young man who installed the equipment was very nice and fast.

I had a very knowledgeable and efficient service technician. Also personable. Was there on time and took care of all my questions. The equipment looks good and is easy to use. I will be glad to recommend this technician and company.

Excellent service and installation too. Thank you, I recommend this service for every one, the technicians are very professional and friendly. I feel very safe and calm with this security system offered by Vivint, my family is very happy.

I really appreciate a installer like Eric. First I wanted the installer to come as early as possible. Eric was on time, in fact at 7:55 AM. Well versed on the product. Have patience. Had a problem and he was very patient and got thing straight out.. Explain everything. Very very patient and made sure I understood every. I would highly recommend Eric.

My technician was very pleasant and made the installation look easy. He made sure I understood everything that he was doing and how to use to panel and cellphone App when he was done. I am certainly pleased with the service provided.

After the initial negotiations on price and what is included, the technicians and service after is great. The initial “game” that is played leaves a little to be desired and why I can’t give the highest rating. If it was just the installation guys and service after we would have a 5 star rating.

Very good, knew what she was talking about. Quick, thorough and helpful. Was on time and did a great job. I would highly recommend her to a friend, and she was also helpful in setting up and going over the system to make sure it was right.

The technician explained to us very clearly and give us good instruction the use of the equipment, he was able to answer our question. I will surely recommend to other my relatives and neighbors. I was able to save with my old system.

We selected ViVint for our home security after careful review and consideration. We compared to ADT and Bay Alarm and AAA and Simplesafe. For our needs ViVint was the best fit. The 24/7 monitoring and professional installation along with a reasonable monthly cost -$32 - met our goals. The upfront costs for the equipment was expensive - $3200 - but the equipment is proprietary and top notch. You are not locked into a long term contract if you pay upfront and you can take the system with you if you move since ViVint is nationwide and in Canada. Our installation was quick and easy. We look forward to many years of safety!

My technician was very informative and did an excellent job in instructing me on how to operate my new system. He was kind, polite and patient. His customer service was simply SUPERB. He was a gentleman and felt very safe having him in my home. Thanks for recommending Matt.

Great Product and great customer service. The technician was extremely helpful. He walked me through the entire setup process on the device and on the app. He was able to answer all my questions and was very knowledgeable. I would definitely recommend this product to my friends.

Great service all around. Friendly and knowledgeable on the phone. Explained my options and advised me of the best deals. Answered my questions satisfactorily, assured me in prompt delivery of my items. Would recommend to all my family and friends. Peace if mind is priceless when it comes to securing a home. Thank you.

Everyone was helpful and clear from the salesperson to the installer. They both went through everything to be sure we understood what we were getting. My only negative would be the cost, the equipment is expensive but the monthly monitoring fee is reasonable and competitive.

The representative was personable and knowledgeable and the technician was friendly, knowledgeable, helpful, and neat. The system is easy to use and can be used with our phones which allows us the flexibility of checking on the home even when we’re out.

Excellent, quick and friendly service!??? The techs came in and handled their business. They were able to answer all of my questions. They even worked around my schedule on a Saturday. So the same day I purchased the equipment from the salesman, it was installed!

We had a very good experience with the employees that came to our house to install our system. They all were very polite and very knowledgeable and respectful. The picture quality is very clear and easy to use. We would definitely recommend to a friend.

My wife and I couldn’t be happier to switch from our existing alarm system and join Vivint. From the customer service to the technicians that installed the equipment, the professionalism, courtesy, and overall experience was beyond our expectations. We will highly recommend this product and service to friends and family.

My complete experience was top notch! Everything was explained upfront and technician was very professional and answered all my questions. He took the time to show me everything my new Smart Home security system has to offer. I am very pleased with the outcome and the service. I will definitely recommend Vivint to all my friends.

Ryan and Chris were great! Professional and friendly. They explained everything thoroughly. And Chris got the job done quickly and efficiently. It was obvious that they believe in their product. I hope my experience with Vivint is as good as I anticipate it will be.

The rep was friendly and informative and the installation was quick and easy. I was impressed with the improvements to security and smart home features and it was affordable. The installer even helped me fix a wonky deadbolt and made sure my keys still worked.

The installer for the Vivint home security was nice to work with and didn’t try to up sell additional products. The delivery window was met and he went through the system to my satisfaction. He provided guidance on how to upgrade other devices.

Everyone from beginning to end was wonderful... Great experience. Very customer friendly. We are excited to start using the system. We would differently would recommend to anyone who needs an alarm system. We have heard very good reviews for this system...thank you for all of your help.

It’s a good service and good alarm system. I would recommend this to a friend. I love the service. It was a very easy set up. I would love to continue with the new alarm system I have. It’s way better than my previous.

They arrived promptly and was ready and prepared with the tasks at hand. We are happy with the install; both installers handled the process professionally. They both possess high level of expertise and confidence. They let us know which devices are best to fit our home security needs. The experience was commendable! Glad we chose Vivint???? We will definitely recommend Vivint to other people.

Great Value, quick and professional service. Excited to get to know our new advanced system. The crew that came out was very professional, answered all of our questions. They demonstrated and helped us set up the system to what our needs were.

I’m impressed. We have had our system less than 24 hrs and we love it so far. Our package was much more cost effective and inclusive than ADT that is for sure! I love the app and the access it provides along with two way talk! Now with our cameras we can check in at any moment and our kids can talk to us with a push of a button. Giving us that peace of mind we had been lacking with our other system.

Fernando the technician was friendly and explained all the features. Installation was quick. I can easily arm and disarm the system with the home module or with my phone. Great peace of mind. I recommend this to anyone who lives a busy life.

Luke the Vivint rep was amazing. He explained everything thoroughly, and helped me choose the best options for my family’s personal needs. So far I am loving my security system, the cameras are really clear and the app is very user friendly, even my grandmother can use it.

I’m amazed at the range of security features provided by Vivint Smart Home for just over half the price of my previous security provider (which didn’t provide nearly as many features). The sales and installation process was seamless and the Vivint personnel were great to work with. I already have MUCH more peace of mind about my home’s security.

Today we had our system installed. The whole purpose of getting the system was to monitor garage doors (open/close) and have a camera aimed at the garage so we could see doors. The installers were very nice and knowledgeable. The problem — system was not compatible with our garage door opener and the installer were not able to mount camera so we could see garage doors. I am afraid the product we got will not satisfy our expectations or reason for getting system.

Our installer did a fantastic job, installed and explained everything very well, including the app. We are already having fun with it and are excited to use our new system! We are very pleased with everything so far, and feel good about our home security.

I hade been wanting to purchase a security system for some time now and hadn’t had the opportunity. I currently work at Sams club, I asked one of the rep for info and he highly recommended, so I did set up an appointment, Mike was the rep that went over and he was extremely helpful, answered all my questions and was very satisfied with the service.

Your employee Malik was very excellent customer service skills, he explained everything to me how the system works to the details. Would recommend, had come across a little problem with my billing, Malik made some calls to resolve the problem to make sure I was a happy customer.

I couldn’t be happier with my entire experience. The service was the best around and the system is SO current and easy to use. I’d highly recommend to friends and family. Just an easy process all around. The install lasted about 3 hours and he cleaned up the entire area he was in.

Fantastic set up experience. I got held up at work and the technician stayed until I got home and was here for hours installing my system. He asked me a lot of questions about where and how I wanted my equipment set up and I appreciated being consulted during the process. Will definitely recommend to friends.

Would highly recommend this company. The rep came out to my house, his name was Mike. He was very professional and he explained every single answer I had. He was very detailed when he explained, he even showed me a small video he has on explaining how the system worked. Mike was very helpful.

I HATE USING VIVINT! HAD THEM FOR ABOUT A YEAR AND HATE EVERY DAY WITH THEM!!! Always having technical issues, equipment replacements, or extremely rude customer service representatives. Each and every customer service rep I've dealt with on their chat, has been extremely rude. Liesel ** for example told me this evening "I only need a yes or no", "a simple answer will suffice", and then when I asked them to clarify something, Liesel ** responded "As I said already once..." I get this kind of customer service on their chat support every single time I need help with something.

Both of the gentleman was very professional. They explained everything, they walk me through this is system. They walk me through on my cell phone as well, they was very professional, very polite, make sure everything was working before they left. They even put a sign in my front yard. They both announced who they were, when they came in the door, they shook hands and gave their names. They went through the contract and all with me to started all of their proceed of putting the system in. They as well clean behind their selves.

The equipment was installed in our house when we moved in. So we decided to try out the service to see how it works. The tech was great. He made sure everything was working and walked me through how to use the system.

The installation was nice and neat. The installation technician Joel took his time and was very professional/ methodical with the wire installation and placement. He also helped with choosing the perfect location for the equipment as to not have an obstructing views.

This is my first time using Vivint and I have been very impressed with the service, so far. The technician was very professional and knowledgeable. He took time to answer all of my questions. He arrived on time and finished the job quickly.

Tech was professional and cleaned up after himself. Nice guy. No issues. He also explained everything very well. Happy with the service I received so far. Will definitely recommend to a friend. Thank you! I don’t have anything else to write.

Very Pleased with the Service overall. Jesus ** was very professional and really took his time to explain everything. He was on time, and very organized and clean. We are excited with our new security system and how nice and clear the cameras work. Will Definitely recommend Vivint!

The doorbell camera really adds a sense of security, knowing what is happening outside your front door. The picture is nice & clear as well a great wide-angle picture, the main control panel is easy to use & read.

I am very satisfied with the my new service. The salesman was great, answered all my questions and put in my security system on time as promised. The technician was great. He was funny and quick with his installation. Very smart man. Thanks again for your service.

Would recommend to family and friends. Technician was friendly and quick. Explained it well. I was left with no questions. He made the install without causing any ruckus. I was watching a basketball game and it's like he wasn't there.

Well for starters the Tech that came and install my system was very helpful and polite, he explained everything and showed me how to set up my system, so I will definitely recommend his and y’all to my friends and family. Looking for many years of service. Thank you so much. Bulmaro and family.

Everything from start to finish was fabulous! Ron and Chris were both professional and explained in detail what to expect and how to use the system. If I didn’t not understand something they took the time to explain, and found the right place for the products to go.

I’ve been a Vivint customer since 2014, and it’s been a great experience until I needed to move my system. I’m not quite sure what happened because their customer service is normally topnotch. My new address was canceled and the old one was reactivated...twice. Ultimately after untold phone calls, more than a total 6 hours on the phone, speaking with multiple departments and representatives... I think it’s resolved. I wanted to give you guys 5 stars because I LOVE the system. Obviously I wouldn’t have dealt with this level of nightmare for a month if I didn’t. Great alarm system, but I must have fallen through every crack the customer service/moves departments have. I’m hoping the nightmare is over.

Tech was very professional and informative. Would recommend Vivint to everyone. This system was put in for security for elderly. Installation was professionally installed with no mess to clean. Tech was very polite. Hopefully this will give me and family peace of mind.

The service tech named Patrick was very helpful and professional and our new system looks very nice. The doorbell camera works really well. The sound is very good the picture is also good. The panel is put in the correct area.

The whole process from the presentation to the installation was professional and very quick. I would recommend Vivint to anyone who is seeking a home security system. I use the app on my phone to control the whole system. Awesome.

The service will meet all of my needs. The tech. was very thorough and knowledgeable about the products. He was extremely professional. He installed the products quickly and efficiently. I would definitely recommend these services to my friends and family.

Was very pleased with the tech, she explained everything very well. I'm very happy, would highly recommend your services to family and friends, very easy to understand, my family and I will feel very safe, and will feel safe leaving our house unattended. Thank you to Harrison who stopped by and introduce Vivint to our family.

Daryl ** was professional, efficient, friendly and very informative. He put me at ease. I’m very happy with my purchase. The equipment is very user friendly and looks very modern. He was very neat and left everything looking clean. I would highly recommend.

From the beginning everyone I spoke to were very professional and courteous. The tech who handled the installation was very friendly and answered all of our questions. He made sure that all of our needs were met before he left our home. Thank you very much, Vivint.

Hands down glad we made the switch! It’s great knowing my family and I are safer! I highly recommend this to families with school age kids, very convenient!!! The always recording is a plus! Finally caught the culprits who have been eating all the ice cream in the house!!! Lol!

Great service, truly exceptional. I am very happy the way Vivint technician Mr. ** took care of us. He answered all the questions that me and my wife asked. He was very understanding and respected our timeframe that we wanted to get the service done also, Mike the customer service person with vivint was awesome as well!

The Technician was very knowledgeable and professional in the installation of the equipment and installment of our security systems. He was friendly, patient with any questions we asked him, and neat with his work. We would highly recommend him to anyone. As homeowners over 55, he was excellent in explaining the features of our security system no matter how long it took.

Service over the phone and in person with technician was great. Very thorough and offer a lot of great options. I would definitely recommend this company to my friends and family for I feel very safe in my new home with my husband, newborn and dog.

Salesman/servicemen was really nice, knowledgeable & generally I great rep for your company... He is coming back tomorrow to install cameras and doorbell. We are glad that he is local and be able to answer our questions. Thank you for your service.

Mark was an excellent technician. He called before his arrival, and got right to work. He explained the equipment, and made recommendations to increase security. His knowledge, patience and professionalism made it a pleasant experience. Thank you for your service.

I am very satisfied with the technician and the installation. He went through everything and explained it to me. Once he left I am not sure what to do and wish there were written instructions. Step by step instructions would be helpful.

Update 03/11/2020: It appears that although a technician came by to remove the equipment from our house and we were assured that we would not be charged any more, we were charged an arbitrary amount of $148.21 exactly one month after installation.I will be canceling my debit card because I don't trust them not to steal from me again. Very ironic how a company who claims to protect people has some of the shadiest practices I've ever been a victim of.

So far so good. I will just have to get use to using the keypad. Gareth ** was pretty accurate and professional. After I have had the system for a while, I will be able to see if I can recommend it to other people.

My security system was dismantled since August 25, 2018. I live in a senior residence which does not require me to have a system. Vivint is not releasing me from my contract. They recently raised my monthly rate for some equipment maintenance. After almost an hour of arguing that I have no equipment and they are not monitoring my home, they assured me they would waive the fee. They did not. I repeatedly have explained to them that I am on a fixed income and that I am bombarded with medical bills as I am a cancer survivor, they still are increasing my monthly payments for service they are not providing. They need to go out of business, they are a rip-off company.

Amazing service from the sales guy and the guy who installed everything. Everything was done in the same day, which is really nice! I would recommend Vivint to anyone looking for a security system! They even bought out our old security system!

The sales rep and the technician were very knowledgeable and answered all my questions. Installation was quick and easy. The app and wall panel are very user friendly. Overall happy with the service. I would definitely recommend to friends and family.

I was very pleased with the whole set up very professional and explained how to use the system. The equipment was installed pretty quickly, the guys were pleasant and personable. I am looking forward to using this new system, seems pretty easy to operate.

The guys were great! They made sure that everything was working properly and that I knew not only exactly what to do with my system but also how to contact someone for assistance in the future. I would definitely recommend them to a friend!

My new security system is greatly improved compared to my previous system. I enjoy having the ability to use the speaker connected to the camera and option to create pin codes for individual guest or family members. I was also provided with quick and professional installation. I am happy I made the switch.

I am happy with all of the features that I selected with my Vivint system. The technician was very thorough and professional and was happy to answer all of my questions. He walked through all of the different features on the app as well as the panel. I feel that my family will be safer with our new system and it is awesome that I can can control everything from my phone.

Vivint rep was very friendly and knowledgeable, he gave me an explanation of what the customized plan for me was. Then the tech showed up and set up my system in a matter of minutes and showed me how it works.

The sales Rep and the technician were very professional and listened to my concerns. They both were caring and showed integrity. Any questions that I had, they answered them. The technician was punctual and was ready to get the job done. I was referred by my brother and he spoke very highly of your company and the employees that served him.

Tech Daryal ** was great, very thorough! Explained everything to me, very happy with my system. I will most definitely recommend a Vivint Smart Home system to everyone that I know. I cannot wait to add more features to my Vivint Smart Home system in the future!

This company provides better services and add some new items to increase security at my home. I feel that the camera in the front as a door bell is a great idea And the control tablet is so easy to use.

Great customer service and perfect installation process!! I would recommend to anyone that is looking to add home security to their monthly expense report. It is fairly priced and the customer service you receive is bar none!

You guys are the best! We loved the fact that it was purchased and installed in the same day! Both our salesperson Juan and our installer worked well together and made the process very easy and well coordinated. The system is easy to use and comparable with other home systems as well.

The Rep was very polite and his explanations and description were clear. He took the time and patience to detailed all the options. The installer was very polite and very knowledgeable, we recommend them highly. The system appears to be easy to learn.

This company proved themselves to be unprofessional in record time. From the time I signed up to the moment the equipment was installed, I called to get it out of my house. Conveniently, no one was available to assist and rather than offering follow up to assist, they advised me it’s my responsibility to call because they’re ‘busy’.

The rep was friendly, on time and very knowledgeable. He explained the system completely and made sure we knew how to work it properly before leaving. The recommendations he gave were helpful and something we are considering. I would definitely recommend the service to others.

The whole experience from starting with the sales rep to the installation with the tech team was amazing. Bryan took his time to ensure we got a system that fit our needs and Holden with the rest of his team made sure we understood how to use our new system after they finished the install.

The Technician provided great service. I would recommend Vivint to another customer. He showed me step by step on the setup and settings of each device I bought. I am thoroughly please with how the service has turned out. I am excited about the future and safety of my home.

It was a quick review but I think I understood. I am not text savvy so it probably will take me a while to catch on. Technician was kind and explain very well. The technician also forgot to leave me the cancellation contract which I don’t need but just in case.

The installers were asked to put a door brake on all three of the exterior doors, instead they put one door break on the door to the laundry room/closet and the other one was installed on the upstairs balcony door which you can't even access from outside of the house and they completely left two out of the three exterior doors without a door break. I can't even set the alarm when anyone's doing laundry because it will set off the alarm.

Dealing with the salesperson Jared was unpleasant. He was high pressure and accused me of being disrespectful when I questioned him. The equipment has glitches. I did send an email cancelling the contract during the three business day grace period but I haven’t heard back.

Our tech Eli was nothing but pleasant from the beginning and walked us through the process step-by-step; we couldn't have had a better tech. I would definitely recommend Vivint as it's not hard-wired like competitors and the customer service is phenomenal! The system is very user-friendly and didn't take long to install.

The sales agents were knowledgeable, friendly and very respectful. He explained everything to us clearly and answered all our questions. When the installer showed up within eight minutes of us completing the contract and he was awesome in explaining how to work the system and made sure we had to question before he left our home.

I love everything about my service and the guy that installed was very informative and fast. I will definitely be telling everyone about it. I went to bed last night feeling safe and secured. Knowing I could do everything from my phone was a bonus. You have a customer for life here. Thanks Vivint.

Matthew J. was our installer and he was so kind and professional. He definitely took the extra steps to ensure everything was correct and that we understood how to use the system. Would recommend the company to anyone because of his positive attitude!

My salesperson, Megan, was very helpful and answered all my questions and assured my concerns. I spoke with her today and was able to get installation the same day to avoid the installation fee. Technicians were very courteous and informative. It was a last minute setup job, so I’m sure they were ready to start their weekend. Only negative, is to take a little bit more time in the cleanup phase but of course, I was working outside and I’m sure they didn’t want to hunt me down to find out where the garbage can was located and I’m a little OCD. Overall, still a good experience and would highly recommend. Although I was shown the basics of the system, I will be educating myself a little more on the website which was recommended to do. I’m sure I will be well pleased with my security system.

Great equipment and service. Troy and Billy ** did their respective parts very efficiently and professionally. The installation went perfectly as well as the instructions afterwards. The initial contact with VIVINT was smooth and easy to get what we needed. Will definitely recommend VIVINT to family and friends. Glad I chose VIVINT.

I appreciate my friend for telling me about your services. I think l am going to like this. The tech was very patient with me, he took me step by step. Awesome job! Great job done. I will be telling my friends about this new home security system. Thank you again.

Install was fast and very professional. Tech was awesome. Walked me through everything. I am very very satisfied and excited. Got inside, outside cameras, door bell camera, door lock and some door sensors. Glad I made the decision to go with this company.

Very thoughtful & helpful technician. Tyler did a great job on the install, explained everything & answered all my questions. The cameras show video very clearly. It’s great that I have the app & can access it from anywhere & share with my kids.

Technician did a great job. He was very helpful and worked with me on options for placement of all devices. He was on time and was very courteous to my daughter and dog. I would recommend him forward to my new service.