Vivint Reviews

The technician has a very pleasing personality. He answered all our questions and instructed us thoroughly on how to use the system. He made sure that everything were all covered and reminded us on what to do before he left.

The Vivint tech that came out to our house was very helpful and personable. He got us set up quickly and made learning how to use the system easy. The service itself is great and their app works well. I was able to connect it to our Google Home account easily to keep track of the security of our house.

I am so excited to now have my home secured by Vivint!!! My technician Carlos was awesome!! He was very polite and knowledgeable on my new system. Thanks to him I can now rest at night knowing my home is secure for me and my family!!! Thanks again Carlos!!!

Technician was prompt and very professional. He was polite and very neat. He wore his protective gear like he should have, especially due to the pandemic going on. He did an amazing job and I am extremely pleased with his service. I have recommended 2 customers so far!! Five Stars for this tech???

We were scheduled quickly for service, the technician called the day before and arrived on time as expected. He answered all our questions as he evaluated the home for best product installation. The camera has a wide, clear span. We are looking forward to using the system.

I was very impressed with the simplicity associated with the Vivint security system. It is very user friendly and easy to learn. I'm looking forward to fine tuning it to my specific needs in order to make it easier to getting to make it work easier for my family.

The sales rep AJ was great. Answered all our questions and explained everything to us. The installers were also great. Very thorough in explaining the system after it was installed. They even cleaned up after themselves! Will definitely be referring Vivint to friends and family.

I had the BEST experience from start to end. The installation expert was just that. An expert! Who took time to help me and answer all my questions! He is fast, reliable and knew what he was doing. I highly recommend Vivint.

Both of the employees we interacted with were very helpful and responsive to our needs. They both communicated well, and did not try and oversell the products we did not need. We definitely will recommend this device to friends and family.

It seemed pretty straightforward easy to use. Monica was very helpful explaining how to use the panel and apps on the phone, as well as explaining how to secure the home plus the windows and when we leave.

Vivint rep showed us what they had and it made sense. Installers were here within minutes and had the new system up and running within an hour. A little more expensive than our old system but with many more features. Cost will drop in 5 years when equipment is paid off.

Vivint Customer Service is great! The ability to get items installed and receive detailed information about how to set up our system was excellent! It’s easy to manage for both adults and children! I feel happy knowing I can sleep peacefully in the comfort of my own home! Thank you Vivint!

Vivint salesperson was very nice and did everything he could to help us get this alarm system. The installers did a great job explaining all the features of our alarm and the app. It was a same day installation which was perfect.

The installer was great. He answered all concerns very accurate. I would recommend this company to my family and friends. He was very professional and knew exactly what he was doing. He was very knowledgeable about the system itself and the installation.

Nice company...they aim to please and are a deadshot. They were very patient, answered all questions and made sure we understood all aspects of what we were purchasing. The hardware is modern and offers a great sense of security. This product will adapt with the times and never grow old. Great investment for the lucky ones that choose this brand. Thanks Vivint!

I am an older woman who can take or leave technology, depending on the circumstances of course! I had Laura on the phone for at least an hour asking questions, switching devices, trying to sign forms, etc! She did act like she was on commission! She as personable, knowledgeable and compassionate!

Installation of entire system was painless on my end. Technician (Noah) did a great job. Now we are experimenting with all the options available thru the app. Important to note we left our other security company because they could not provide external security monitoring and Vivint could! Love the 4K video.

Salesman was super friendly, informative, and helpful. Did a nice job reassuring all of the questions we had and setting us up with our ideal system. Not to mention we were able to get installed the same day. No issues so far! Would definitely recommend!

The experience was pleasant and professional. The tech was on time and friendly. He explained in detail how to use the system and made sure everything worked before he left. He also gave a few tips on how to use the app and the features it provides when away from home.

Love the equipment and is user friendly. Technician was nice and had patience showing us how to use the equipment. Vivint is a good company to to use if you decide to get home security and the monthly charge is reasonable. Try it and you will definitely be satisfied.

Very Knowledgeable installers who took the time to make sure everything was done correctly. They also explained how the system worked and made sure we knew how to make contact with Vivint if needed. Very professional group of workers whom I would recommend to others.

Estimated payments $75 monthly. Actual $80+. Estimated cost during intro $2500+ final Financed $3080. Was not informed about credit issue until email was sent for denial which I thought this was not a credit related issue but a glitch in the software. Told the Phone will work great before installation. After installation told you have to have wifi. Don't appreciate the fast talk and fast installation gimmick. I really don't like this! Not happy! Is this going to affect my data on my phone. I want my old system back!!

I have been wanting home security. Thanks to my new system, I can see what's going on with the touch of a button, and know that my home and yard is now under surveillance, and my family and pets are safe.

I had an amazing experience. The young man that set up my system was prompt, respectful, and very professional. He was very thorough in his explanation of the system and its entirety. Overall very pleased with the service thus far!

Your field reps were great and I received immediate and professional installation. The overall service and value of the product are great. I would definitely recommend Vivint to family, friends and neighbors. Thank you!

The tech we had was great and very helpful. He explained things great and made it easy to understand everything. He also told us about additional products that we did not know that were offed through Vivint. It was great.

The camera they installed stops my garage door from working. The motion sensor in the house does not work at all and the sensor added to my sliding glass door has actually fallen off. It's been 2 whole days. Come fix it now or come get your gear. I didn't pay you for crap equipment.

Tyler is a great salesman for your product. He knows how to introduce all the products and then some. The total price is reasonable. There were some hiccups with the young man with the installation. That took a little too long. Even though he came well prepared there was slight lack of knowledge what went wrong and when the area supervisors came through everything got resolved quickly. Needs to take some time to have the client know exactly how to work the products and suggest how much more they can add to make the house more safe and effective.

The salesman and tech who visited me were both very friendly and professional. I'm very happy with the service I received. The app is easy to use and I'm impressed with the camera and lock. I like that I'm not renting this equipment.

I was very impressed with their knowledge and ability to get the job done in a short period of time. Very friendly and polite. They were clear on how to operate my new system. Since I am getting up in age my children have been worried about my safety. Now this can put their minds at rest.

The installers were very good and accurate. The salesman was very good. They were on time. They cleaned after finished. The system seems to be very efficient. I would recommend this system to everyone. I enjoyed talking to all the young men. They were very friendly and respectful.

I was extremely pleased with the sales and service of our home security system. The people that installed were friendly and very helpful in explaining how to use our system. I have recommended to several of my friends who are looking into home security.

Both Colt and Harrison did an amazing job. Very friendly and professional! Everything was explained and we are very satisfied with the service. Thank you for the great experience we had with YOU. Have a great day! And come back see us soon.

Everything was explained in detail. The process was very easy. The system is very easy to use. It was a quick install process. I would highly recommend to anyone installing a system. It also links with your Alexa and many other things in your home. We are going to look into putting in Philip lights that will link to our system as well. Very happy with everything.

Installation was very professional. Mr ** was polite, thorough, and well dressed. He took the time to educate me in a way that I could comprehend in a kind manner. Top rate service. I plan to refer to all my friends.

Installer wasn't that much informative on the equipment and he left a mess behind himself. I have a hole in my wall, which no one informed me was gonna happen. Automotive oil droppings from his vehicle is in my driveway. (I do feel all techs should park on the street.). I dropped one service carrier to get this treatment. #notgood

The sales rep that stopped by our home was very knowledgeable, he answered all our questions. The technician was great. He has been the best service person to ever work at our home. As for now everything has gone very smooth. We are happy to have made the switch.

Davis and Jared were great and very helpful. They were kind and very personable. They were the reason we chose Vivint. They system is awesome and installed in very easy to use locations in the house. They also showed us how to use it which was super helpful.

Thank you for having Jon ** come and talk to us about the system and the technical guy come set it up. Now I don't have to worry so much and I will let all my friends and families know to get the system and the technical guy and jon did so good and they was so nice.. I would not have jon and the technical guy if it was for you guys. Thank you so much.

Griffin was great and the installer was great also. Griffin explained all of the services offered and was very positive and polite. The installer was very courteous and even offered to clean up after he installed our unit. Everything was done in a timely manner. I very pleased with it all.

The technician was awesome and did an amazing job despite having to stay much later than was expected. He demonstrated everything well and dealt with any issues quickly. Thank you for all of the help. I am looking forward to using this system!

We love our new system. Everyone that we spoke with was incredibly helpful and very friendly. Installation was quick and everything works perfectly. Highly recommend it to our friends and family. Can't wait to use it in the future.

The whole experience of representation was wonderful. The only downfall is that the service tech did not give me advance notice that I needed to know my WIFI password. I felt rush and in a hurry by him. I am retired. He should slow down more and explain more thoroughly in detail next time. His installation skills are outstanding.

These guys do great work. They were on time professional, clean and easy to communicate with. The service guys made sure everything was the way we wanted it. It saved us a lot of money plus with all the gadgets I am so excited about my new system.

From the time of sale to time of implementation, it took less than 2 hours to get fully setup. The technician was very friendly, knowledgeable, and made sure I was completely aware of everything that was getting installed and where it was getting installed. He showed me how to use everything and made sure I was comfortable with it before leaving. Looking forward to seeing how everything works in the coming weeks.

The salesman Martin is awesome but the installation was poor. The unused holes in my drywall and the marks on my drywall that I now have to paint? Also the new equipment has dead batteries? How could this possibly be? I'm thinking about this 3 day cancellation. Fix my drywall asap. Love the equipment and technology but now thinking this was a good idea after all.

I'm loving the doorbell camera, which was added to the security of my home. Installation was a breeze. The monthly fee is less than what I was paying with my previous security company. Thank you Ben and Paul for great service.

Everything was explained and we went over all of the ins and outs. He did a great job including us in the process and we love our new system and feel so much more secure. Can’t wait to get acclimated to it so we can use more of the features that they offer.

The guys that installed the cameras did a great job. They explained what they were selling and what was been installed. They were professional and answered all the questions that we had. The installation process did not take a long time.

We had both a Salesman and a Technician here today and they both have exceptional customer service! They were both very knowledgeable and friendly. It was a pleasure doing business with them! We will definitely recommend Vivint to friends and family.

Adam, the Vivint installer was a pleasure to work with. Prior to arrival courtesy call was given. Once arrived installer was very professional and pleasant. He also provided a installation plan prior to start. Once installation was complete gave a thorough walk of equipment, and I was very pleased with ending result. I was left with a in depth understanding of equipment, and am very pleased with my overall installation process.

So far so good. We met with a Vivint representative this morning. I do not like sales pitches and am skeptical of most everything. Our rep was concise and didn’t try to sell me things we don’t want or need. Scheduled the install for this afternoon. The technician was 30 minutes early (awesome!), and installed quickly. He explained how our system worked and made sure we were comfortable using it. We’re quite pleased and hope our initial impressions hold up... I’m sure they will.

The tech showed up on time with all of the proper equipment and even allowed some changes to the original order. Installation was quick and easy, too. I already have several Vivint systems and I will continue to recommend Vivint to friends and family members.

Fast and knowledgeable. Great service. Techs were clean, wearing masks and very nice. We felt very comfortable with Vivint and happy to recommend them to our family and friends. Thank you! We are very happy with the service and experience.

Service was great. Everyone was professional and courteous. Would recommend Vivint to friends and family. Had a few problems with install but they worked them out, my Wife, Son, and myself are very happy. Vivint is cool super. Thank you.

Great experience with the Vivint salesman and the install team. Answered all of our questions and great customer service. Can’t wait to see how the new system goes! Been with adt and Vivint makes it seem like I have dinosaur equipment! We have doorbell, three cameras and a motion detector. **

Great installation, it was easy and the guy set up everything for us and showed us how to use it all. I love that we can control the system from our phones and that it shows us the weather and alerts us if there is a tornado warning.

Our technician Tim did an amazing job installing the equipment, very clean job and professional. He took the time to explain our panel and the appt to us, he made sure that all of our questions were answered. Overall this is our first day with VIVINT and are already extremely happy.

Rome, did an amazing job! He explained everything and made sure we understood the system. I would definitely Vivint to anybody! I count on adding more to the system in the future. Thank you Vivint for the amazing service.

Love my new system. The guys were super nice and respectable. Explained everything well and left me with no questions. These guys were the best, so give them a raise! I have never experienced such courteous excellent service. They were very respectful of my home and surroundings.

Out New Vivint Smart Home is awesome!!! So far we have been very pleased with all the communications we have had from the sales rep all the way to the technician that installed the service. NOW WE CAN FEEL SAFE IN OUR OWN HOME!!!!

They came in and they they were very good and very careful of their job plus they made sure that everything worked as well as cleaned up after they were done. I would recommend them to anyone, very pleased with everything.

Quick, efficient and cost effective!! The guy came to the home and in 1hr checked, updated and installed everything!!! Compared a few services but Vivint had the best price and equipment combinations!! Had my parents get service as well and they love it!! Easy to use app and features which are very helpful for our family!!!

Very knowledgeable and helpful sales reps and installer. They were friendly and courteous. Installer did awesome putting everything up. Our home feels very secure and safe now. Highly recommend to family and friends. My family and friends will love having Vivint too! Great job Vivint!

I think it’s really cool that Vivint has people from all over America but they still manage to find the best people. The guy who talked to us was very nice and knew what he was talking about and was really good with questions. The installer took no time to put the system in and was so cool. He took his time telling us how to use the system even though the system is super easy to use. And the whole system is incredible. We had ring and it took forever to see the live feed, so when we got alerts, we could never pull up the cameras in time to see the issue. No longer a problem. Thanks Vivint!

Technician Was very nice and very knowledgeable of the services and equipment provided, would highly recommend to anyone I know and look forward to doing business with again, and in the near future! Could honestly say the best security system I’ve ever seen in my time. Vivint is definitely doing something no one else has!

Very friendly and helpful service tech, he was on time and worked quickly. Very knowledgeable. I have already recommended Vivint to family and friends. I’m excited for my new security system. It’s nice to feel safer at the new house.

My rep Jared was super friendly, professional, and was able to address any concerns we had. Our tech was the same way! He has some challenges due to my rent house just being outdated and a bit harder to work with but overcame any obstacles he came across. Very happy with my experience so far and will be recommending to anyone!

Your technician Graham has a very positive attitude and exhibited great customer service. I will gladly refer my friends and family to him for service. Also, the Installation Technician was professional, prompt and courteous. I give Michael a thumbs up as well.

Our technician was on time and professional. He walked us through every step on how to arm and disarm our alarm system. Our technician answered all of our questions and made sure we very comfortable with our alarm system. Thanks for your help and installation!

I am completely satisfied with the installation and service. The sales person Kareem was fabulous. 5 stars. I am trying to contact friends that would be interested in the service. The cameras are very clear and vivid. I love it.

Vivint sales representative was amazing and very helpful. Both the technician and the sales rep made sure everything was situated and that we had what we needed. I would most definitely recommend Vivint to my friends and family. Thank you!

Preston started my sale and explained everything thoroughly. I only had basic questions, so how could I not join. The installers were on site quickly and would not leave until everything was precise! I enjoyed every moment and can't wait to enjoy the service.

Sales was very friendly and the installer was extremely knowledgeable about everything. It was a good experience and is very much in a good price range. I will recommend this system to everyone who is looking to secure their homes.

Amazing customer service, knowledgeable, took their time to make sure everything was set up accurately and efficiently, explained in detail the system, how it works and what we need. Would definitely recommend to friends and family. I feel safe with my family and know I am in good hands.

Miguel was very friendly, honest, and professional. Everything is working as promised and I’m so happy I went with Vivint. Having a home security system with a reliable connection and great customer service is absolutely important to me as a single mom.

We had an excellent experience with our installer David. He gave us the terms and conditions and explained the process of using the alarm on the app and main monitor. He also helped get us a good APR on our loan for the equipment. He gave us a little quiz which was fun but necessary to make sure we really knew how to use the main panel.

I look forward to using my new camera-enabled alarm system from Vivint. It was installed yesterday to replace an older system. Installation techs were very good and I am pleased with their work. The app is simple and easy to use.

Was looking around for home security system and found Vivint! They had great customer service, super helpful. Got to talk to someone on the phone and they walked me step by step on how to work everything. Can’t wait to get started!! So excited!

Very professional and efficient installation. Looking forward to being monitored by our new Vivint home security system. Darryl was very helpful throughout the entire installation, he taught me everything I need to know about my new system. He answered all my questions and was very pleasant to work with.

The guy was real nice and helpful. He did everything professional. It looks real good and neat. He showed us how to use everything and even advise to call him on a later date if we had any problems. Ratings A+.

I loved the customer service and how the technician helped us with the equipment. We got out answers answered. The technician helped us down the app and showed us step by step how to use the app and also the tablet.

The representatives that came in were very friendly and answered all the questions I had. The installation crew came in and installed l my stuff quickly and were very respectful. They showed up less than 30 min after we decided to put this system into our house.

I was intrigued when the seller explain how the security system will work. He is a very good salesman. So far I like what I see what the technician installed earlier. However, not all the installation was done in one day. We have to wait 3 days for the smoke detector to be installed.

The young man that took my call and helped to get my service started was AWESOME! He explained everything to me and informed me of the cost installation and shipping. He thoroughly explained my monthly bill also I’m thankful for his help!

We just bought our first house and looked at all reviews for security system. Corey who did our install was phenomenal!! Very helpful and explained everything well. He went above and beyond to make sure everything works! I would definitely recommend!

I just want to let everyone know that this was a great experience. The was great in explaining the whole system, the benefits, was very knowledgeable, the details everything. He answered my questions, went way and beyond. I already recommend this to a friend.

Answered all my questions. Had us test equipment and reviewed everything. Tested video out and sound! Returned all our old equipment.

The Vivint people that we dealt with were extremely nice, courteous, and helpful. The only problem/frustration is that we need a technician to come out and resolve the multiple problems with the system and there is no one available. Thank you.

Technician was quick, knowledgeable, and a great guy to talk to. Caught some errors in the contract and corrected them for me before the install. Replaced sensors and got it running quickly. Vivint has been a great company to deal with so far.

I could not be more pleased with our rep and instillation tech. Everyone is super friendly and straightforward. Once we signed up someone was out the next morning to do my install and showed me how to work everything and even how to manage my home using Alexa!

Yes, everything is excellent. I am truly satisfied. I will highly recommend you all to my friends and family. The lady was very nice. Great customer service. The technician did a great job, and a timely manner. So happy to be a part of you all.

Technician was very good. He showed and explained everything thoroughly. He was very knowledgeable on everything! He also answered all our questions we had about our system. He is a 5 star guy! Thank you again for your service! All equipment working good.. I'm very impressed how long it took to install system. Not long at all and everything is up and running smoothly!

I had a tremendous experience with Vivint this morning! The service I received was above and beyond my expectations. I’m all set up with all my devices including a panel, thermostat, door lock and cameras, and I got all my questions answered. I’m so excited to be a Vivint customer!

My pay-out of contract is almost done and I can’t wait to put Vivint in my rear view mirror. It’s never a simple process of talking with the right person and the run-around is ongoing. Put on hold countless times while representative keeps checking with supervisor.... Are they really or just stalling? Back on hold and when transferred to new representative still can’t assist, back on hold, finally...NOT. Unbelievable.

I appreciate how hard and kind the tech work in my home. He came on time, He made sure that the equipment was working and checked all the items and upgraded whatever was needed. Everyone I was in contact with was very courteous and helpful too. Thank you.

Help to activate rear camera with phone. All the technicians was Great at what they did. The next Complaint I have is All the paper and other parts that was taken off left. Do we throw away? or keep? Motion sensor was removed and are they supposed to replace? Are it put another back somewhere else.

I only gave it 4 stars because I’ve only had it for one day. So far though, I am in love! The picture is very clear and the system is extremely easy to use. It was very affordable and John, our salesman, was very professional and knowledgeable about everything. It was a great experience.

The tech was called and was on time, explained all he was going to do. Very kind and neat. Cleaned up after he left. We compared other companies but felt Vivint was the best choice for our needs. We were able to get the package we wanted so we went with them. The cameras are excellent and the pad is easy to work. The tech was well trained and knew his job.

Brad, our salesmen, was a very nice young man who helped us put together our security package. He was very knowledgeable of his product and conducted his business in a very respectable way. If you're looking for a security system, I would talk to Brad.

Great service by both the sales representative and the service technician and super fast to install! Quality of system is great! Would recommend to others interested in having a security system installed. Phone app is very user friendly. We are happy with the product and service.

Technician was very helpful and explained everything. Before doing anything checked with me to make sure I was ok with it. This system is new to us but hoping we can love it as much as the reviews we read.

AJ was amazing and did a great job, polite and very efficient in his work. He was great with the kids and well mannered. He communicated effectively and was able to install everything without any trouble. He was very pleasant and accommodating to different requests. We were extremely pleased with his service and work ethic.

Josuan showed us how affordable the plan was and took the time to answer all our questions. Once we agreed on getting the service, the techs were there within an hour! They worked very hard and cleaned up after themselves and even worked late through the hot and humid weather. Only 2nd day and we're still playing around with our system, but we love it so far! Josuan even texted us the next day and asked If we had any questions and came over right away and answered all our questions. Thanks Josuan and Brandon!

Tech and equipment installation went great. One issue we had was the tech did not practice social distancing and did not wear a mask. We were a little concerned about that due to a phone call we received the day before installation explaining disinfecting procedures.

After five years as a reasonably satisfied customer I realized we were paying way too much for quality home security. I contacted Vivint in September of 2018 to give notice of my intent to cancel their service at the end of the contract. The agent, on a recorded line, confirmed that my termination date would be 12/31/18, but that the last two months of the contract would be free if I submitted a written request to terminate at least 60 days prior.

Spoke with a gentleman name Jackson and was told my equipment will be arriving within the next two days, contacted Vivint two days later and was told there was an error. He will call me back after verifying if package has shipped. Was later contacted and was told that my equipment did not ship that I will get a call back. Still waiting on a callback. As I said before to the representative before making my payment I am in the process of moving from another state and I can not be at my home no more than two days because I need to get back on the road, he assured me then I will receive my equipment by the two day mark, I am very upset and disappointed and asked for a refund if you guys can not meet my needs.

Great service by Hugo. The representative was great and installation was fast. I love the cameras and doorbell system and the wall mount. The way that you can talk to the people is dope and easy for me and my family.

Installer was competent and did a good job. He was patient and explained things carefully. We are both high risk for covid and were alarmed his mask kept slipping and he saw no need to keep his distance or use hand sanitizer on his iPad, phone or hands. The young don't take this disease as seriously as old folks do. More training needed here. Also would like written instructions on systems.

Adam did a great job! Amazing work! So glad he was the one who came to our home and installed our cameras! He gave us great detail on how to use our cameras. I feel well educated and feel safe already! Thank you Adam!

Great experience and the tech was very helpful and explained everything. I would definitely use this company again. Glad I can call the help desk 24/7 if I need further assistance with adding or just questions I have. Thank you so much for giving me peace of mind.

Christopher was an excellent servicer who was thorough in checking the system and dedicated to making sure I was fully trained. 5 stars. He even found a fixed an error made by the original person I spoke to that would have cost me more money and therefore probably my service.

I hadn’t heard a lot about Vivint before 24 hours ago but...so far so good. The family and I are loving Vivint! All of the features are amazing and simple to operate. Spencer, our agent was great and so were the technicians! Thanks!

Walt was great!!! He was a pleasure to work with. Thank you. I love the personalized customer service and feedback that he provided. I am grateful for the sense of safety and level of detail that are utilized during the install.

Both our sales rep Jason and our installation rep Brock were friendly and helpful with the whole process! They explained everything and we feel safer with this system. The cameras are so clear and I love the indoor camera too.

I was pleased with the purchase and install of my new Vivint security equipment. Kolby does a very good job answering questions. He should receive a raise. Anthony was good installing the equipment. You could tell he was relatively new at doing it, but he satisfied my needs.

I would recommend to a friend, the gentleman was very helpful in helping me to understand the system and how it work. He was very kind and patient, knowledgeable regarding his job. I was pleased with the results. Thank you!

Everyone involved with the installation was polite and friendly. They were quick and thorough and answered all of our questions. Brad was the team leader and was extremely well informed about the system and all of the financial benefits he could offer.

Excellent customer service and install from beginning to end. Joe and Brian did a amazing job walking me through the products installed and what they do. Brian even identified a issue with my previous security system and pointed it out to me.

I was very pleased with the sales woman. She made a very well thought out presentation and was able to answer any questions that we had. Both installers who showed up the same evening were polite, respectful and courteous. So far, so good.

The salesperson and technician were very knowledgeable and courteous. Answered all questions and demonstrated the different parts. The tech stayed until he felt we knew what and how to use the equipment. The equipment is user friendly so shouldn’t take long to be comfortable with it.

The entire experience from start to finish was well done and efficient. I am pleased with the results. The personnel I interacted with were pleasant, informative, and experience about the company and its products. Well Done!! Definitely 5 Star!!

The technicians were very good and professional. The process was done in a couple of hours. I got approved for the loan easily too. I was not sure about doing this, but they offered me the option to return the equipment if I am not satisfied with the service.

It was quick and easy.. The only reason Vivint didn’t receive 5star is because they were suppose to leave a sign in my yard and they did not. They took the old sign. I also do not like the fact that yall don’t have an operation guide on paper. But overall everything went well.

Just recently inquired about a consultation about home security. I was a bit skeptical, because I know it can be very expensive; however Stacey, was able to thoroughly explain every aspect, equipment, price and how fast and convenient it was. She helped me understand how easy it was! Highly recommended! Excellent & professional service!

Andrew ** was a great tech. He was very knowledgeable informative and friendly. Spencer ** could have sold me grass and I would have bought it. He was kind, friendly, informative and honest. That says a lot. I will refer them both to friends and family.

Both of the techs were very professional. Before actually getting started we walked around and determined the best place to place all the sensors and the control pad. Once that was done they worked quickly to get everything done. They cleaned up all of the dust and made sure everything was better than when they started.

The salesperson and installer were very professional, easy to visit with. Both answered all my questions. Installer’s explanation of how the system worked was very clear and easy to understand. Salesperson was very clear about explaining costs. System appears easy to use and use.

Tech was on time! Very nice and knowledgeable. I had a terrible experience with another company before and was a bit worried about giving it a try again with someone else BUT was nothing like the previous one! This was a pleasant experience.

They were prompt, courteous and professional. I would definitely recommend this company to anyone looking for a great security system. They were also able to save me quite a lot of money on our homeowners insurance!! So far the system seems to be very easy to use and I don’t think it will take long to get used to.

Security system upgrade. The rep was very professional, nice, and offered personal service. The rep was very knowledgeable and clear with great description of the services being offered. When the installation was complete he made sure I was set and understood the system.

Easy and quick install, all parties were professional and kind. From the sell to the results, I’m happy with everything. I’ve wanted to boost my security system for awhile, I’m pleased that it took such little timid and works great!

Professional, courteous and efficient. Installer was prompt, informative and very helpful. Very impressed with the customer courtesy. I would highly recommend this product to my friends and family. My family and I feel safe and protected with this product. Thank you!!

Geoffrey was communicative, even before he arrives I already know when to exactly expect him. The whole time he was respectful and very knowledgable of the product and has addressed all my concerns and questions and even reminded me on some other important details I missed. The best part was he made sure that our accounts works properly and that we know all the steps needed before he left. Thank you Geoffrey for your hard work and great work etiquette. God bless you!

Wonderful technician and installation along with a wonderful setup and cameras. The technician explained anything wonderfully and helped set up all the mobile devices. From the moment of arrival everything was explained from contract to set up and finally to how to work the system.

Ryan did an amazing job explaining my options, the features, he did a fantastic job! This is why Ryan is set apart from the competition! Excellent job highly recommended!! He is a great asset to your company and you should absolutely consider giving him a raise!

Salesperson/installer had great knowledge and very patient. Truly amazing!! It is also very simple to manage. Wherever you go near or far rest assure that you have the best security service. I am so happy with the service so I greatly recommend Vivint,,!!

I am very satisfied with my decision and the way your reps handled sales and installation. I feel comfortable with the new system. I would recommend Vivint to my family and acquaintances. I was planning on enhancing my home security with an out door cameras. This made it convenient for me to satisfy my goal.

On time and thorough. Made the system easy to understand was very patient and friendly. Walk me through the system from start to finish and made sure I understood every step along the way. Also explained extra features the system had and was informative about the billing process as well.

I would recommend my friends to Vivint. Josh made sure to let me know me know who to contact for my friends and family. The app seems to be simple enough for anyone to use. The range of the door bell camera is awesome.

When speaking to Haili and going through my order she was very detailed and knowledgeable about every aspect of Vivint. I cannot wait until I get this system up and going. My family uses Vivint and they seem very happy with the service so I am giving it a try.

The representative who first made contact was very personable and polite. Despite being new to the job, he was knowledgeable in the company as well as the products. The technician who installed the system was very precise and clean in his work. He took the time to explain everything and worked with us on the placement of all of the equipment.

Once I finally got a call after three times to setup the system, everyone was great at helping, the original phone calls the people are not very efficient with the follow through and that’s where the hold up was I think.

Enjoyed the sales rep. Tech needs a little fine tuning! Next is the more expensive unit and not presently compatible with the monitor. That should have been explained. You should also leave a follow-up sheet where notes can be kept for follow up the next day after installation. The people on chat working at home are not properly trained.

Very Satisfying, The personnel were very efficient, professional and helpful with in their job. I can't say enough about their overall performance and professionalism. Because of over work it is easy to recommend their services to my friends or neighbors...

Brinn did a great job! She walked me through the process and handled the account setup very professionally. I would recommend her and the system to my friends and family. I am likely to stay with Vivint for many years to come.

We are so glad we made the switch over to Vivint. The rep was very knowledgeable and was understanding to our needs. We set up our account and with two hours I had the installation complete. Very fast and excellent service from sales to installation. I don’t know why we didn’t switch sooner.

We were in the market for an upgraded security system, so the timing worked well and we like the system. They installed it the same evening, so there was no waiting around or scheduling an appointment with a 4 hour window.

The installers were very professional and friendly. It made the whole experience that much better. They took the time to make sure that I was comfortable with all the aspects of the system and understood what each function could do.

He hooked everything up in two hours which was fast to me. And showed us how to use it and answered all questions. He gave my entire family a really good understanding of how the system works. He walked us through step by step and thank him for that.

Everything was amazing, Megan was great! The installers were exactly the same. I said this must be a very elite company. You can tell that they all were very knowledgeable and open to communicating without fear. I was worried that I would forget something but nope they made me feel smart lol. Amazing people, amazing work, very very very happy customer.

Professional, simple, quick and easy. The entire process I felt taken care of and secure. Everyone I spoke with was friendly, knowledgeable, and professional. I was impressed with my entire experience and highly recommend to others looking for a security smart home system.

I didn't like the fact that my alarm went off and no one contacted me. I was told I will have to wait 14 days before someone will reach out to me. I had to also wait 23 minutes on hold before I reach a representative.

I was impressed with the professionalism and follow through with Vivint. They made the process pretty easy and did exactly what they said they would do. I was happy with the installation and the way the product worked. Overall, I would recommend Vivint to anyone who is interested in a home security system.

Initially, when I switch alarm companies I was a bit skeptical of their great deal at a low price. Later I battled with their customer service just to get my call answered and being hung up on continuously, but in the end I can say that I am pleased. They stuck to their end of the bargain and sent me funds to complete my buyout successfully, and I couldn’t be a happier with the equipment.

The representative of Vivint that came out helped me tremendously! Great communication and showed me everything I need to know about this system. Very respective and caring. Showed me other features and products that Vivint has and have won me over. I will be calling in the near future.

The tech was great. He explained well and all of the products work great. He talked to me about different products and I was even able to purchase more to protect my home. With the current pandemic he had on his safety gear which made me feel more comfortable.

The gentleman that helped me out was wonderful. I was worried the system would be complex and it wasn’t. He made it very easy to understand. He was timely and such a gentleman. I wish we had more people who gave that type of customer service. He was awesome and a thank you to him.

Mr. ** was very professional. I liked how he did not push the system on me and just told me the facts about the equipment and did not try and force me to buy it. I am extremely happy with the overall experience of buying Vivint.

The installation was a smooth process as the installer knew exactly what he was doing! The picture quality of the cameras are exceptional. And explained in simple terms how to operate the system. They respected my time by arriving within the time frame that was given to me.

Both reps were professional, friendly, and did an awesome job! Installation was fast and done professionally. I would definitely recommend this service. I feel safe and secure with the equipment and suggestions given for my home. Service was excellent and definitely worth it.

Von was wonderful, professional, and understanding that I was trying to be quiet while my husband slept for work. He asked before he tested anything to make sure my husband was already awake which was very thoughtful! He tested all my sensors and was able to answer all of my questions. I highly recommend Vivint with everyone I know, and all the technicians and people I've dealt with have been great! God bless and stay safe out there!

Our neighbors got the Vivint system and we looked into it as well. Once Nathan our installer came he answered all our questions and was very professional. He did an excellent job with our installation and any concerns and questions we had.

Greg was absolutely great. He also provided the utmost best customer service. He was precise in explaining the service, and products, and made Vivint already feel like the right choice. Thank you for being a great face for Vivint and their service.

The sales man was great. He gave me an accurate monthly price but never told me about a $3800 Loan. The installer came to my house. Took 6 hours. Came unprepared. Had to go to Home Depot for supplies. He left a lot of his mess. Loose wires in my garage. Holes in my stucco. Really just wasted my whole day.