Vivint Reviews

Very professional installer. He was very informative about how to use all the equipment. His name was Nate. He did a fabulous job installing the equipment. Very polite young man. Was very good at his job. Made me understand everything he told me.

Zach was pleasant, knowledgeable, good and patient when teaching how to use the system, and thorough. He was very competent and efficient during the installation. I would recommend using him to do the installation if referring to a friend. We feel much more secure now.

Explained everything to me very well to my understanding & Malik was very professional about his job, I was definitely comfortable with installation and didn’t have a problem at all. I feel completely safe now. Thanks again!

I am very happy with the service I received. They were very helpful and genuine on my concerns. They made sure I understood my system before leaving, and let me know that they were ok with me reaching out to them if I had any concerns or further questions.

The tech was excellent and I love it already. This tech was professional and knowledgeable. I love that I can look from my cell phone. I will recommend this company to everyone that I know that might need an alarm service

The tech was on time and cleaned up after the install. It was really a great service overall. I love how clean this system looks and how easy it is to coordinate the devices with Alexa. The system looks very modern and technology is easy to use.

The person explained everything and was really helpful and patient with us. And help us understand how the system works. And that was really nice and resourceful made different example tested all the cameras help us download it on our phones.

Home Security. Loved the service. It was easy to get a quote and set up an installation time and date. The representative was very friendly communicative and professional. I would definitely recommend to friends and Family. Can't wait to learn how to use the service with the mobile app when I'm not home.

The technician Chris ** that came out for my service was great! He was professional, friendly and very informative/knowledgeable about the system. He showed me step by step on how to use the system. On top of that, I was impressed with how conscious he was with peoples feelings regarding covid19. He hand sanitized and asked me I wanted him to take off his shoes. He said he smelled that I just bleached the house and didn’t know how I felt about wearing shoes in the house. Overall, I had a great experience and will definitely recommend this to my friends!

Technician was early which is rare in this line of business. 5 stars for service, friendliness, and knowledge. System is easy to use and has great features that blows away competition. Installation was quick and hassle free. Would definitely recommend to all my friends and family.

The technician was very kind, diligent, and made sure I understood the system. He walked me through the whole process. He took me through each step on the system and because my bay windows open from the inside he helped me understand why the sensor would not work on that window. So he placed a sensor on my kitchen window.

Told I get a 2 week free trial, but the day cameras got installed my card got hit for 3 charges totaling $142. That's not a free trial! Also hit my credit with a hard inquiry, because they call it a loan, instead of calling it a monitoring fee.

This company was very professional. They were concern about about me and family safety. They showed me knowing how the system work. My installer walk me through everything. Mr ** was my installer. I am so glad I choose Vivint for my alarm company. I really feel safe now. I can sleep in peace.

Technician was on time, explained everything and was very professional. Setting up the appointment was easy and the rep was very knowledgeable and guided me in getting the services I wanted. Overall was very pleased with the experience and the services provided. Would recommend Vivint to everyone looking for a home security system.

Tony the install tech was great. Thorough, knowledgeable and very patient. He went above and beyond to make sure everything was set up correctly and that we understood how to use the system. I appreciate his professionalism and willingness to answer all our questions. Thank you!

Vivint camera security. Had a great experience in learning our new system, thank you. Chris was professional, Manny was very knowledgeable on installing the equipment. Both Chris and Manny did an outstanding job in showing my wife and I the product as well as installing it. Again, thank you for securing our home.

I was told about Vivint by a police officer that has their system in his home. The whole process was smooth and everyone was knowledgeable, super nice and professional. I called to gain more information about the security system and a quote on Saturday with my installation completed the following Wednesday. Overall great experience and would recommend to family and friends.

Everything was well explained, and the system is easy to use in home and on the app. Craig ** was outstanding, and they even installed the service same day. We are very excited about our new Vivint system, and would recommend it to anyone!

This service has been great. I feel secure having this service, and it is easy to use! The customer service was excellent. The installation technician was patient and thorough in the entire process. Thank you for your prompt attention and same day service!

The technician called thirty minutes in advance and I appreciated that. He was courteous and knowledgeable. He ran into a snag installing the doorbell camera but was able to work the situation without taking a lot of time. Appreciated that. Nice young man.

The technician Michael was on time and did an excellent job installing my camera. He was kind and courteous. He went over everything with paperwork and programming the panel in the house. Excellent job. I would referral family & friends... Thanks.

The salesperson was very informative and transparent. They answered all my questions and concerns. Installation was easy and they even help you with downloading the app and all its features. I would highly recommend Vivint for all your home security needs.

He performed a great job and great teaching skills on equipment and service and answer every question like a pro and work in a good timely manner. Would highly recommend him to friends and family. Thanks again and have a great day????

We are pleased with the setup and installation experience including interaction with our service technician (Julio). The Vivint Smart Home security system and mobile application are clean, intuitive and professional grade. Will definitely recommend to family and friends that are interested in upgrading their home security.

I love how easy it was to get started with Vivint! My tech Anthony was amazing. He made sure I understood the system before he left. Easy to navigate and I like the system. Love the upgrades and the quality of the products.

The worker was very informative, professional and friendly. Need more workers like him. Love everything about Vivint! Camera quality is excellent and the newer model is top knotch. I will definitely be recommending this to all my family and friends.

We had a wonderful experience with Vivint. They are friendly and knowledgeable about their field. I was very impressed with their products and their fast service. We were all hooked up within three hours. The products are great quality and non-invasive for our rental home. Would highly recommend!

Salesman was very pleasant, well versed in his knowledge and courteous. I felt that the process of selling me the product and setting me up took a little longer than I would have liked. Technicians were very courteous professional and efficient. Highly recommend them.

Employees were great. We were nervous about going to a new company but we got a great price and great service from the salesman and technician. I will definitely recommending to friends and family. Everything work perfectly and we feel more secure in our home.

It’s only been about an hour since the end of the installation but everything seems great so far. The cameras are great, I can’t believe how clear they are. We are still playing around with everything. Getting used to it.

Very impressed with the excellent work these guys did installing the new service. They were quick, efficient, and very courteous. They did an excellent job reviewing all the information with me, helping me set up all the information on my phone, as well as teaching me how to use it. Excellent work!

Installer Jason ** did an excellent job installing and describing how to utilize the system to the best of its abilities. Very professional, cleaned up after himself and personable. I will recommend him personally to anyone looking for a security system.

I had a couple of failed appts but Matthew finally came and completed an excellent job and he was extremely patient and explained everything in detail. What a great professional. I will recommend Vivint and hope the technicians are all as good as Matthew.

William was very helpful and explained the equipment very well to us. He explained everything step by step to us and was very patient and hand on in showing us what he was doing and installing. We are very satisfied with his customer service and are excited for our new home security system.

From the sales representative to the installation technician, we received very professional and friendly service. I would surely recommend these services to anyone looking to improve there home security or home monitoring experience. And finally we appreciate that they are big supporters for the military community.

The young man that came to our home to introduce Vivint. Was very knowledgeable and friendly. Mike the installer was also very personable and friendly. He did a great job with the install and training on use of the product.

Met with sales rep Carl on Thursday since my friend got the services installed in her home. My technician came and installed the very next day. Works as promised, hassle free and quick! John, my tech, was super fast and explained everything in detail. He made it work despite the weird setup in my home. I’m very pleased With the outcome, hopefully I will never have to use it but it’s nice to know in case something happens. Thanks Vivint!

My new Vivint security install was completed by Josh. Everything went well. He went over all the proper procedures with the system. The installation was completed within the service appt timeframe. I would recommend this system to anyone that need to feel safe.

They handled themselves in a professional manner and I’m pleased with the process. I hope my experience with the company is the same in the event I need to use them.

The rep was very professional and had a great attitude. Plus he also guided me through all the steps on how to work the system, I felt he cater to all my needs. My wife and I are very satisfied with Vivint.

The technician was very helpful and I am not very good with computers and the system is easy to get the hang of. I was really impressed with the whole purchase of my alarm system. Thanks so much For all your help.

I Highly recommend Vivint to anyone looking to have a security monitoring system in their home. My family and I feel a lot safer in our new home now that we have Vivint. George was great at installing all of the equipment and took his time doing it as well.

I live in a rural area with limited bandwidth and asked during Vivint installation if the cameras (3) were going to cause any disruptions on wifi. I was told no. My spouse is currently deployed and I travel for work, so we were not home to test the system. When I did arrive home just over their 30 day downgrade policy, I noticed I was unable to get on my wifi. I called my internet provider and took their first available appointment. They came out,tested the system and said the cameras were the issue.

The tech Chad ** really went the extra mile to make sure our products and services were functioning correctly. He walked us through the installation and security pad setup. He came on time and did not leave any empty boxes behind. He did a great job.

From customer service, service rep and installation very courteous, friendly and knowledgeable. Excellent service, install and answered any questions I had. The installation was fine in a timely manner and he was neat, polite and clean from beginning to end. I would highly recommend service to others.

The installation was good, he got everything done and explained what do to. I didn't know they didn't mount the inside cameras for you, but he did explain how to do it. I will recommend others to get this system.

The tech showed up right on time. He was very informative in teaching me how to operate the system. He made conversation while making sure I liked the positioning of all the equipment. All of his tools were neatly packed and he never made a mess and even repositioned my router for better service.

I loved the serviced. He seemed very genuine and intuitive about his work. His patience was excellent. He went into great detail with the following procedures. I will definitely recommend him to someone else. I love how my camera gives great quality. My doorbell is also excellent. I feel more safe in my home.

So far, very happy with the system. Installers did a great job. They made sure we were completely satisfied and has no concerns or questions. They helped us set-up smartphones, answering all of our questions. Couldn't have sent us, two better installers. They're so polite and walked us through. Telling us key points, and everything important we should know regarding the system. We were given contact information, should we have questions or concerns, once they left.

Christian ** gave Me an ETA call in reference to my installation appointment. He's very respectful and professional, knowledgeable about the operations of product. This technician made certain that I understood the functions of my system. Also, explain the breakdown of exactly what my service and equipment plan entailed for payment.

I felt very well informed and at ease throughout the entire experience, I was a little worried about them pulling my credit because I’m refinancing my house and Jon explained everything to me very well, Riley did a great job installing everything and cleaned up after himself thoroughly I will definitely be recommending these 2/Vivint to everyone I know who is considering a security system.

Yes I do like your services. The representative explained me step by step pretty well. He is pretty nice person. He give me pretty good information about everything. The manager and the installer were pretty nice and respectful too. I will recommend your products to everyone.

Good job. Top work professional workers all around. Great job and courteous technician. The workers promoted a feeling of confidence in the company and the company will back the words of the product. I am going to recommend you to all my friends and neighbors.

I received exactly what I wanted with no hassle from a salesman. The price is good for a new and updated system and the cost of the service is very reasonable. Also the install was same day and easy to use.

Installation and overall process was 5 stars. The techs that arrived had a lot of experience and knowledge. They took time to make sure we understood all the features even when we got a large system. It seemed white glove all the way. We love the new system. Thank you, Vivint.

Our technician Danny was truly amazing. He explained everything, made sure we knew how to use everything. We love Vivint, gives us peace of mind when we are away. Would definitely recommend to all our friends and family. And hopefully, Danny is their technician because he truly is amazing, very nice and very respectful.

Trey went above and beyond to explain the system and help me get installed the same day. The technician was prompt and knowledgeable. The price was good, and the system is great and easy to use. With the doorbell camera and backyard camera, I feel much safer!

Octavio was a great technician. He was very helpful, patient, and informative. He guided us through all of the alarm's components and functions. The upgrade was successful. I would recommend his service. The software seems easily navigable and simple to use, too.

I felt so confident in the service. Malick (sp) Went above and beyond to ensure my service was installed properly. He was extremely informative, very kind and I would recommend him to anyone installing this home system. Thank you so much for the install. Manager also came out and assisted. I’m sure I will be save with Vivint.

The gentleman was very professional and clean behind himself. Also answered all of my questions. The only thing I don’t understand is how to connect Google Mini to the system. If someone can reach out to me about that would be great.

Everyone was very nice and very informative. I felt like I knew what to do when installer left. Love new fixtures. Going to set at night and turn off in morning will be a very appreciated feature. Also now have breaking glass feature added.

Service was wonderful. Installation and explanation of the system was top notch! The technician was very friendly, professional and thorough. I would definitely recommend Vivint to family and friends!! I am excited for my family to put the system to use.

It was a difficult process every step of the way. Not one step in the process was done smoothly and it took several hours and several different operators to finally get something accomplished. Had I not been bound by contract the frustration I experienced today would have cause me to cancel your services.

I would definitely recommend Vivint for the best alarm service. Easy to use and the sales representative was extremely pleasant to talk to and the technician is awesome. Glad I choose Vivint. I was very please with everything that I order and they explain the system the system step by step. They was neat installing the service. I highly recommend if you are thinking about getting an alarm.

Very prompt and professional installation. Gentlemen answered every question I had and went through everything with me so I could understand every detail in working the system correctly. He had to do some modifications but was very clean in doing the extra work that was required.

Jordan installed our system and he was AWESOME! I feel like I made a friend, yet he was very professional at the same time. I may specifically ask for him for any future installments I may have! He was very fast as well.

My tech Jon is as excellent! He went through everything thoroughly and explained it best. I’m so appreciative for his expertise and knowledge. He did an amazing job. He made sure I was able to work the app and understood things that he was telling me. He was friendly and very professional. My family and I are so honored to be a part of the Vivint family.

Technician I was assign was very professional. Helped me with the pricing and help decide on what was best to secure the house. I have a 2 story home with basement and have a few windows I wanted to cover.

Both the rep who explained the system to us and the techs who installed it were wonderful. They were so patient, knowledgeable, and friendly. They didn’t mind our dogs in the house. I would recommend them to anyone. Thank you so much!

He did an amazing job explaining the system and was very organized. He installed in less time than he told us he would and was extremely polite. We are excited about using Vivint for our business. We already use it at our home.

Cody is the most professional and down to earth person I have meet in along time. Vivint is lucky to have Cody selling their product. I would also like to say to person who hired Cody Good Job in recognizing his talent. I will recommend Vivint to everyone.

Very professional, very informative. They came in and had assessed what my family's individual needs were. Put a package together around those needs and didnt try and force products that weren't needed. They had a team come that same day to do the install and that team was super professional as well.

Sales and installation team were great! They all were respectful to me, my pets, and my home. The team was well knowledgeable of the product and seamed to be honest and straight forward. Service technicians were very prompt. It was a smooth transition and I am pleased with the system upgrades.

I was promised an easy cancellation if I was not happy with service if before my 30 day trial. I tried canceling after only my 2nd day of service and have literally spent 10 hours today trying to cancel. They try to make it impossible to cancel and every time they say my service is cancelled, I call back to make sure and they say there is no record of my cancellation! This company is full of liars and has the WORST customer service I have ever encountered. Now I have to take them to court! Stay away!

It’s great. I’m going to tell everyone, family and friends about it. I feel more safe in my house. The people who came out and helped me was very friendly and professional. Also, give me phone number just in case I need help with learning how to work my system or if I had any issues with the system.

My rep and the installation crew were all very professional and very friendly. The installation crew were very quick and had everything done very fast! Everyone went into depth and answered any questions I had. Would highly recommend them to anyone!

We switched to Vivint from a different security provider and the improvements were staggeringly convenient and more user friendly. The quality of the equipment was better and the installation was much faster. We have enjoyed our new Vivint system.

So far so good. The tech that came out was very professional. And explained everything to me. I would highly recommend Vivint smartphone to anyone. The price is kinda high, but well worth it.. You can't really put a price on the safety of your family and personal things..

Jada was courtesy and professional installer. The installation did not take long and Jada showed me the various on my phone and panel. I would recommend Vivint. The security camera shows a clear picture better than my former ADT camera.

Amazing customer service! Very professional I couldn’t ask for a better experience from a company! Main reason I love this company is for the safety of my family. Looking forward to keeping my service with them for a lifetime. N

The representative (Angel) presented himself at our door in a polite, professional manner and succinctly discussed the parameters of the Vivint Smart Home security system. Once we selected the desired options, the installers arrived in minutes and began to integrate the system into our home and devices. This was yesterday afternoon and the install is not completed but our expectations are through the roof.

I had a very good experience. They was good workers, they was polite and respectable and work diligently. That’s my Experience. I wish a lot of people who come to work in your house be as respectful as those guys.

Everyone was friendly and knowledgeable. We had our system installed last night and it was fine until this morning. Camera wasn’t working. Husband contacted an agent and it was bad. Agent was rude and said it was our fault and we need to fix it and that in order for them to fix it they need to put another hole in our wall. Husband was upset and said if customer service is like this then we don’t need to use their products.

The system is great, love it so far. Installers were supposed to arrive between 10-12, they showed up close to 1. Installation was estimated to take no longer than an hour and a half, but they were there for 4-5 hours and were not able to complete installation - will be coming back in the future.

She was very professional and very nice. She knew her stuff very well and taught us everything we needed to know about our security system. She also knew the neighborhood well and let us know that it was a really good neighborhood. Would very highly recommend her!

Technician was thorough and courteous. Ensuring we knew what all would be set up what the price was, he was quick and efficient with the install and very helpful with suggested locations of equipment. Got install two days after calling. Thanks!

Vivint is an amazing company through and through. They aren’t crooks and they really care about their customers. Employees are nice and friendly and the system is outright amazing!! I will be recommending it to friends and family. The sky control is great!

Flawless execution. Everything went as planned. The installer was very professional and very thorough with the process. I would recommend it to anyone looking for a home security system and a professional installation. Hopefully everything will continue to work as instructed.

Jonathan installed our service and was very helpful and friendly! He was very informative and knowledgeable about the product. He went the extra mile to label zones rather than just window 1, window 2, etc... for easier recognition. We are very excited to use our new home security system!

This was one of the best experiences I’ve had hands down with a company in general and more specific, an alarm company. Everyone was knowledgeable about the product and eager to answer my questions. I am extremely satisfied with the service and the company.

Great sales team and install crew, very professional. Explained the whole process from beginning to end with detail, walked us through features and extras included in panel. Excited to have Vivint in our home and the level of security it offers.

The sales rep was so helpful but I really didn't like having to be pressured to have to wait on a tech and the sales guy sitting with me. I would have liked to have scheduled the install and had to cancel at the last minute a birthday party. And the next thing is my front door won't close now.

I had been considering changing security company’s for awhile. I had heard of Vivint last year but I still had 2 years on my contract. This year the opportunity came and I took it. Vivint had a similar price but more coverage. Vivint included a camera outside and a doorbell camera. They bought out my contract with my old company. Everything was installed the same day. The system is simple to operate. So far I’m very pleased with everything.

I changed my security system today to Vivint. The experience I received from the salesperson to the installer was excellent. They took out the old and put in the new in a timely fashion. They both answered all my questions and showed me how to operate the system along with accessing the app that is on my phone. I will soon find out how much more I have in security when I'm away.

Very very good. I'm very happy. This is amazing. I think everyone should get this. This is very important to me because I have a grandbaby and I like to be safe with all this crazy going on in this world. I thank you guys so much..

Vivint technician Ozzy exceeded our expectation. Ozzy was cordial, professional, knowledgeable and patient in explaining all the details of the features we selected. I will recommend this service to my son and his wife and to the rest of my family. Lionel ** the Vivint representative was outstanding. Lionel was professional, proficient, cordial and patient. Lionel explained all the features of the Vivint’s system that would be pertinent to us in a concise professional manner.

I just had my Vivint system installed and my installer Ray was awesome!! When you have somebody coming into your home that you don’t know it can be disconcerting, but Ray was awesome! He was very friendly and approachable. He was helpful and answered all of my questions, and gave me clear answers and instructions to be sure that I understood how it worked. If the rest of my experience with Vivint is as good as the install process I’m going to be a very happy customer!

I contacted Vivint during my lunch break and had my cameras installed within 2 days. They have a variety of options to meet your security needs. The sales representative was very knowledgeable in his products and plans. Our technician had great customer service and was very thorough in explaining how everything worked. Once switching to Vivint, there’s no going back.

Ended up being more than was quoted by salesman, but the tech was fantastic. He listened to everything I had to say and helped with the salesman, he made the whole experience worth it, wish I could remember his names. Grateful for the Tech. 12 hrs later and worth it. Thanks tech guy.

Both the representative and the installation guy were very nice and friendly and I like that kind of service. Plus they were very informative and know exactly what they are talking about. I highly recommend these guys to any one.

Technician was on time as scheduled, was professional and installed my system promptly. My technician took the time to ensure that I was satisfied with the placement on my cameras and took the time to go over all the instructions and ensuring I had no questions in operating my system. Very satisfied customer.

Presenter was very knowledgeable and insightful. Helped me make a good choice on an alarm system. He was well informed and made the process easy. Look forward to using the products, once they’re installed. They seem user friendly and utilitarian.

Most definitely would recommend a friend. My experience has been very easy To understand. The technician was very precise in how he explained everything and made sure all my questions were answered. Was very understanding with little ones running around.

Pierce was a dedicated professional who couldn’t settle for anything less than his very best. He was friendly and explained everything and answered my questions. I’d be happy to work with him again should a need arise in the future.

Nick was very efficient in the introduction, installation and the overview of my system. Very helpful in explaining how to operate the control panel and the app on my phone. Vivint control panel is very modern and easy to use. I feel like I Can take on the purge with barricades on my windows! I recommend Vivint to my colleagues at work.

Quality of equipment and service is great. They take the time to make sure everything is addressed and working properly. Customer care over the phone is also great! I would definitely recommend to friends and family. They are very thorough, and friendly. I've been with this company over 10 years, and plan to continue.

My tech, Antoine was on time, courteous and respectful. He was mindful of my home and had good conversation while he worked. He showed me everything pertinent to daily operation and let me know who to contact only after I called him 1st within the 1st 30 days.

Tech check to see exactly what I was looking for and had what he needed to get the job done then reviewed the operation with every member of my family. Then he showed professionalism in answering all the questions that we could think of before and after he left.

Paul ** did a great job installing, explaining and teaching us how the system works and to operate it correctly. The installation wasn’t easy with some existing damaged wires but Paul’s troubleshooting figures it out. We will take full advantage of our new security system thanks to Paul!

Tech Man did good job. Except I find out now that others before got outside cameras for same deal so now I have to call and see about outside cameras and price. System works just fine. And man was polite and professional.

Yes, I would recommend Vivint to others. They make sure your devices are in order and give you the upmost courtesy and get the job done in a timely manner. Our installation was done by Michael **. He was very professional and knew what he was doing. Very well done.

Home security. Extremely happy with our technician Jason ** in Louisville and can’t wait to use all of these high tech products! I already feel safe from day 1! I love that I can use my phone while I’m home or away.

Mr. Bradford ** I arrived arrived on time. He also went over every part of my contract and the part that I had a problem with he needs to be called in and had the representatives to explain and go over and change everything I need it done. Ask mr. ** continue to work in my home he explained things to me and kept me informed on what he was doing I really appreciate the experience that I had with him and I would just love to say thank you for being professional and taking the time out to go over everything with me.

Installation. The tech was fantastic. He was friendly and helpful and ready to answer any questions I had. So happy with the service. And he finished everything quickly. Thank you for all of your help! I really appreciate it!

Mike **, Vivint installer, was excellent. Offered very helpful recommendations of security devices/accessories tailored to our homes needs. Was very professional, timely and courteous. Exceeded expectations. Only complaint was told originally by salesperson via phone call that system worked better w/ Google Home Assistant which it currently does not. This seemed a little bait & switch but installer explained capabilities before installing.

The tech was super awesome, he was very patient, very nice, resolved the problem no matter what, very professional, he should really really be a supervisor. He looks like he has very good skills to be a supervisor. Just only the way he handled the whole problem was so great.

Yes l would. The service was great. Everything work great, just like to say happy to say thank you and everything work so good and people friendly. I'm going put on my Facebook pager and let my friends know about Company and service.

The professional, Kenyan, was polite, thorough, and did a fantastic job installing my equipment. He was in and out in no time! I’m really enjoying my system and look forward to great 24 hour security!! I definitely recommend Vivint services! Thank you!!!

I order on Friday, they call me Monday. Wanted me to sign some papers. Call me again on Tuesday to sign papers that I signed on Friday and Monday. They told me on Friday that my order was shipped out but they didn't ship it until Tuesday. I still haven't received my orders.

Just got system installed and the tech was very efficient and knowledge of the system. Tech answered all my question and explained the system and how it work. Will refer to all my friends and family. Tech also help with setting up on my phone and Alexa.

Installation technician was very nice and thorough in his work. He was patient in walking me through how to use the system when he was done. I would definitely recommend this company. I decided to use this company after my daughter and son in law had it installed in their house.

We were very pleased with our experience with Johnathan! He was very helpful and informative with everything we need to know! He reviewed the details of what we have in our home and how to use it all. We feel like we got excellent service.

Security at its finest. The tech was awesome. Five mins early to the appointment, very knowledgeable and professional. He was clean and did great work. He walked me through all the paperwork and options. To me, I wouldn’t use anyone else for home security.

Representatives were knowledgeable and courteous while speaking to them. They explained everything with detail and as new clients, we were very satisfied with experience. Next step is to experience the safety of have a protected home and security for my family.

The salesperson was very well spoken, knew what he was selling, But I do have a problem with the installation of one of the cameras that's not a good location. The installer said that was the only location we can put it.

From the knowledgeable staff and how they worked so sufficient and in a timely manner to get things installed and in order and we're great at doing what they did. I would recommend these guys and Vivint to anyone of my friends and of course family members.

The install was done great and he was very helpful. I will definitely recommend Vivint to everyone I know. I feel way safer having this security system because it is the same one my dad has at his home and it works great!

He was incredible! Gave us all the info we needed to make the best decisions for our house! He explained everything very clearly and outlined all of our different options and how they would benefit us. He was very considerate of the fact that we had a baby sleeping in the house and was always checking to make sure what he was doing wouldnt disturb him.

Our technician was amazing and he really took the time to show us how everything worked and offered suggestions to fit our needs. Was very respectful and knowledgeable of the system. Would definitely recommend! I’m happy that I chose Vivint and it makes my family and I feel safer in our home! Glad we made this decision to get Vivint.

Very professional and kind. Gave us contact information just in case we have additional questions. I will recommend my co workers about the experience I have with my new security team. I feel much safer now. I apologize for taking so long to join the winning team.

A friend told me about your company and was right. Service on time as scheduled, fast, secure, very professional, friendly, knowledge of the system. I am very pleasant with your service. I would recommend your company to a friend. Right now the system is working perfect as I wanted and needed.

Had my system at my new home engaged today. Technician Johnathan ** made it easy and fun. High marks to him! I intend to tell the rest of my gated community to request Vivint & Johnathan! System is easy to learn and I feel safe with it.

Great service and friendly technician! Andrew was very helpful and knowledgeable about the security system. He walked me through everything step by step so I felt comfortable with everything before he left! I would highly recommend Vivint to anyone who is looking into getting a security system!

I recently signed up with Vivint. The equipment I received was customized to my preferences in what I felt would be most useful in my home. The technician arrived within the same evening and had the entire system configured and live, within about 3.5 hours. Great customer service.

Brinn was professional and courteous. She did a great job to explain the account transfer setup and answered all my questions. She did a great job. I am looking forward to my services with Vivint and hope that I continue to receive the same type of service as I did today.

The technicians were very knowledgeable about all aspects of this system. They were very polite and friendly. Everything went very smoothly. I was pleased that I didn’t have to clean up after them like I do my husband when he works around the house.

The technician was very polite, courteous, friendly and knowledgeable. The equipment is very useful & helpful in my day to day routines. I am very happy with the service that I have received today and in the past. I am also very satisfied with the results of the equipment installed and the app associated with the services.

Very informative introductory session. Prompt installation. Professional staff. All equipment provided is top of the line. High quality cameras, combined with easy to use technology, to secure your home. So many features/options to customize your system to fit your needs.

We choose Vivint when the sales rep seemed knowledgeable and helpful. Unfortunately, this was not the case. Placing an order on Feb 25, and almost 2 weeks later Vivint is still telling us they can not offer an installation date. This is due to our area being listed as a relocation area, so for us to receive installation services we will have to wait for another person to choose service with Vivint. It is unreasonable to tell a customer they may possibly have to wait months for installation because they will not provide service to that single customer.

The service was exceptional and responsiveness was beyond our expectation. Leonard, our service rep explained everything clearly. The plan was affordable and we received details via an interactive module. Also, the technician was there to install within 20 mins! Amazing! We highly recommend the service for safety and efficiency of your home.

Unorthodox way of sales and marketing but prospected my household well. Excellent knowledge of the product. Friendly, polite and persistent. I believe we needed this product. Great timing! Referral on his way! The technician Josh also did a great job so far but will finish the work on our scheduled appointment on Tuesday.

They went over everything thoroughly and spent a lot of time teaching me as I am all. They cleaned up their mess and left all of my previous supplies here. I would recommend them to anybody and everybody. They help me pick out all the items that was best needed for my situation. Thank you very much. This was a personal residence and not too much what’s needed for it but I am happy with everything I got and can’t wait to use.

Love the camera. Will tell all my friend Android family to get your services. l feel very protective leaving my house. Thanks so much for helping me and my kids have a safe place to stay. I will tell the world about this.

Joshua was our Vivint installation tech. Excellent customer service. Was very pleased with his patience in teaching senior citizens the Smart Home features. Explained every detail concerning the smart home program. He answered all our questions and didn’t mind if we asked twice. Thank you Joshua!

Rhett was great. Very friendly and open about services and options. Came in and walked me through everything and made it simple. Did not seem pushy with anything. Just trying to find the best deal for my home. Would definitely recommend to a friend.

So my Technician was Will.... This guy is the real deal.. polite, professional, dedicated, friendly and just by talking to him I can tell he loves his job and in my opinion when you enjoy what you do nothing can go wrong....5 stars for my tech today.

My relationship with the company is still very new but so far so good. Installation was great - Will, who installed, was very friendly. I also received text notifications and a phone call from the company leading up to installation which was nice.

He was great from beginning to end. Talked me through every step that he was doing. Made sure I knew how to work the alarm and what was what. Showed me each part and broke it down with the paper work and even stayed longer to make sure I got all the answer I needed.

The tech was very knowledgeable. He was very friendly and personable. He got our system done quickly and efficiently. Overall it was a very pleasant experience. The sales rep was friendly and did not come on too strong. We are happy with the choice in coming to Vivint for our security system. We will definitely be passing on our experience to our friends and family.

Experience was quick, and informative. Everything looks amazing. Technician was helpful and efficient. I appreciate the recommendations made and all of my questions answered. I am very pleased with my equipment. The app and panel are very user friendly. I would definitely recommend to a friend.

Jade ** Technician. My technical was nothing but pure AWESOMENESS!!! He did an exceptional job and explained everything about my system. He was patient, knowledgeable about the product and also assisted me with phone App and installing that as well. All I can say is GREAT customer service skills and they were displayed.

Very professional. Both sales and installation were outstanding. Installation tech worked until almost 1 am. He also gave a tutorial on how to operate the system. Sales representative answered all questions and helped me verify his identity as employee of the company. Highly recommended.

After years of no security system for our home, we decided to look for one that met our needs. Vivint, was the perfect match. Had what we wanted for the price. They were able to install the same day. Very happy with the service. I know we will sleep better at night.

Very friendly customer service and they were also very quick to get our house set up and ready to go. The system itself is great and we are happy we have it. They explained how it works pretty well to us.

Vivint came by my house and after doing a sales pitch offered to buy out my ADT contract and keep my door sensors as well as add cameras all at $0 upfront at just a little more per month than I was paying at ADT.

Roosevelt ** was my smart home pro. He was warm, kind, professional, friendly and knowledgeable. He made me feel like living in a smart home was totally necessary. I do feel safer now that my home has cameras and sensors. I will be recommending Vivint and RJ to my friends and neighbors.

Jared was great, very friendly and hardworking. It was late, and he didn't seem bothered at all by the time. Showed us how to work all the gadgets. We feel a little smarter now. So far so good on all equipment in working order.

Vivint is absolutely the worst company you'll ever deal with. I have constant issues with the system and they can't see it on their end so they only will send someone if I give them more money. I hate Vivint. The system loses connection all the time, glitches, and their service department doesn't care.

Jeff did a great job installing and guiding me through the process. I would definitely recommend Vivint to anyone looking for a video doorbell or a security system. He was patient with all my questions and answered them in a clear and concise manner.

Technician was great and spoke well about the system and what he was doing and why and did great. Was on time and very responsive to the questions I had asked and he answered very well and with lots of information I didn't know and very well spoken and took pride in his work.

Reinstated service with Vivint today. Tech Josh was fantastic; on time, knowledgeable, thorough, and professional. The panel had to be replaced and he spent the necessary time to help us update the Vivint app to be able to access the system remotely. Vivint gets 5 stars, and Josh gets 10 for going above and beyond the call of duty!!

We had a great experience from the initial set up to the installation. The installer was courteous on time and knowledgeable of his product. Time will tell on the service side but as of today they’ve done great. Based on the experience that I’ve had so far I am expecting great things.

Daniel ** was outstanding on the installation! On time, courteous and thorough. Love the system. If only customer service was as good as the installation and the system operations. Good company with a chance to be great if they make the call center better.

I got a call back on my request for a quite within minutes. Sales and set up was easy and quick and all via phone, text, and email. This is a thorough system. I definitely feel secure. I would recommend this system to anyone.

The young man Mike is his name was very Polite. Took his time to explain everything he was doing. It was a very nice afternoon. He did a very professional job. Did not leave till he was sure me and my husband knew how to work our security unit.