Vivint Reviews

The sales techs and reps were really good with their job and took time to make sure I knew how to properly use the services I purchased and had time to crack a joke. You can tell that they enjoyed their jobs and not just clocking in for a paycheck.

Great job with installation and great customer service. Would refer to family and friends. Communicated with me every time a camera was installed. Made sure all the cameras were in the position I wanted them in. Showed me how to use the app and the panel.

Vivint was super helpful, experienced, and efficient. The service was great. My tech explained everything very well and made sure that I was satisfied with the service. I would definitely recommend. Thanks so much for helping me make my house a secured home!

I don’t always buy things from door to door salesmen but this product is completely worth it. Daniel helped explain the whole process and easy, very friendly, very easy to deal with and Jeremy came out installed the next day!.

Crew installed 4 cameras, panel and door bell. They did a very professional job. The installation took about 2 hours from start to finish. The system is not complicated to operate. So far, we are pleased and would definitely recommend Vivint to anyone who is considering adding additional security to protect their family.

I started my service on 6/6/2021 and I was more than happy with the person who helped get me started, but the technician Ryan did not complete the installation as it was 11pm that evening by the time he finished 2 of the 3 cameras. Ryan then text the next day asking which day would be best to come since the camera wasn’t available at the time and install the backyard camera. I told him Wednesday 6/9/2021 around 6 pm because someone would be home. He was persistent that he wanted to come in the morning so I told him Friday 6/11/2021 I’d be home. We agreed to 8am and on that day, I didn’t receive a text from Ryan as it was around 10:30/11am. I asked him when he was coming and he said his boss got the schedules mixed up and if he can come Saturday morning. I agreed. As Saturday, again around 10am, I had to again reach out for information. Ryan then said his boss wouldn’t allow him to come because he was busy.

Tech was prompt, efficient and professional. He was thorough in explaining the details of the system. I’m very comfortable to operate the system and was given details about what to do if there were any technical issues. Would recommend the package to family and friends.

Everyone who helped me was amazing and friendly. I had a wonderful experience getting everything installed with no problems. It was quick, easy, and ran smooth. Everything was explained perfectly I would definitely recommend this great product to a friend.

The salesman was very good how he presented the system. I will tell other people about the system. I feel the price is good. The guy that installed the system was great, and he explained everything about how to work all the options. Being honest I didn’t want to hear the salesman pitch, but after presented I was impressed. Now I’m glad I listened.

I have wanted a home security system for a long time now. Casey ** #** ended up being our salesperson, he explained everything so well and was very knowledgeable about the options we had. He was a major factor on why we chose Vivint. Also the equipment is fantastic and very user friendly. I will definitely recommend this system to friends and family.

We had our salesman Josh come to our house and give us information on all of Vivint's home security. Which I loved and we even had it all installed the same night. And we really liked our installer Joe. He showed us everything we needed to know and he patched up holes on our wall when he took down our old equipment.

The whole experience was awesome and very affordable! Everyone I dealt with from the sales guy to the installer was great. Install was clean! Sales person gave me a good deal, the cameras are all 4K and overall just a great job all around. Highly recommend.

My home was broken into and after contacting Braun ** I was able to get cameras installed the next day by Levi. They were awesome to work with and I've never felt safer. Vivint was easy to work with and we found a plan that fit my needs and my budget.

The installer did an excellent job. The sales person talked us into a late install immediately following purchase. He promised a free month. The install process was discontinued at 1 am with a return in the morning to finish the process. Our family was exhausted and unprepared for the last minute late night. I would not recommend Vivint for this reason. It was actually worse than buying a car.

I haven’t had much time to experience the benefits of the Vivint package I purchased. However, from what I have heard from friends and family, it is truly a blessing to have. The Vivint representative was nice and courteous. He was also very detailed and very knowledgeable of the product.

Very polite salesman. Richy wasn’t pushy at all. Explained everything to T. Blew me away with the breakdown of cost of me buying it on my own vs going through Vivint. He sold me right after. Then he was able to have his tech come right after we signed the agreement. The techs came and did their thing. Appreciate every ring they have done because I never wanted to get a security system until my garage was broken into and my wife’s car was stolen along with some belongings a week ago. So this worked out with perfect timing because me and my wife were deciding who to go with. So it was like a coincidence when he showed a week after it that happen. Overall I’m happy with my system. Thank you guys!

Marion was very friendly and answered all of our questions and even helped us out with additional services. I would highly recommend their services based on the professional service given by Marion. Everything was great overall and I was very happy with all of their service. Thank you so much Marion. You're the greatest.

Thanks for gentlemen coming to my house for set up security system, they are nice persons, happy to show me which one I don’t understand. They do the good job for heavy hitters outside. Job well done. Thanks all of them.

I'm canceling, the salesman didn't tell me that this was a 5yr commitment. Also was told I could use it for 2 weeks with no obligation to purchase and the contract says I have to cancel within 3 days of the signing of the agreement.

Salesman and tech guy were both very courteous and professional. Was not thrilled with the first check guy coming out at 9:45 at night to do a two hour plus job. So we asked him to leave and he very professional he said he understood and did leave.

Audry was amazing. She was very professional, showed me how to use everything. Because of her and salesman Chris I’ll recommend you guys to everyone. I really like everything so far. I feel more comfortable when I’m not at home.

We needed to transfer our service from one house to another. Ben made it a very smooth transition. He helped walk us thru the process with no hang ups. Chase came to do the installation and was in and out in no time. He also made sure we were connected and explained all the security features to us. Thank you Vivint!!!

The Vivint rep was great. He was really quick and knowledgeable. This is my second Vivint account and they are always helpful with equipment and discounts. They make everything easy to use and linked all my accounts to one app.

Let me begin by stating, “I absolutely love Ryan!!” Ryan was the installer of my Vivint security products. He was professional, personable, knowledgeable, and patient! This is my first ever security system and I had no idea what I was in for. However, Ryan took the time to explain everything to me and walked me through how to operate all of the products. I am so thankful for his kindness and understanding in helping me process everything. I will be referring family and friends to Vivint because of Ryan and my experience with the process!

Stephan ** was polite and courteous from beginning to end. He even played with my dogs! He was here in less than 1 hour. He explained everything about the system and made sure I was comfortable with it before leaving. He left his card and # for me to use anytime I needed to ask a question. Very happy I switched from Protection One.

The installer was very good. he knew a lot about technology. He did great work. He knew how to get multiple nests to work on iPhone. The iPhone makes multiple nests glitch if you have a mesh router system. I'm happy with the timing it took as well.

Good experience, just wish it had been earlier in the night. Other than that it went well. I would have like to have been told that our smoke detectors would not be monitored. That’s kind of a big deal. We might have traded out for new ones.

Salesman David went above and beyond to get me installed and buy out on my Brinks account since they wouldn’t let me out of my contract. He followed up with calls and emails. Installer was very efficient and quick on install. He taught us everything we needed to know about the system and was very professional. What a great company!

Mass confusion, haven't heard from anyone since I cranked out 4k on a system that doesn't lock/ work/ falls off the wall no audio and choppy pictures. The sensors and cameras are in locations that make zero sense. I can break into my home repeatedly with the system armed and nothing happens. Teaching your employees to door to door sale and ignore social cues during a pandemic is a fools errand. I literally purchased this system to get the people to go the hell away and leave me alone so I could grieve the death of my parents, but I guess sales are more important. Shame on you and shame on the fool that took 5 days to install my system. He would pull into my driveway, clock in and with his ** everywhere, leave for hours at a time. My entire family is disgusted with this process.

Shannon was amazing and very knowledgeable on what he was doing. Very detailed and very helpful on how to use the system. Walked us through every step. 10 out of 10 customer service. Would definitely recommend Vivint just based on his service.

Kevin the installer did an awesome job with the install. He patiently walked us through the installation of the app and on how to use the equipment. We are very pleased with the video quality and the range of the doorbell and the cameras.

The Sales Rep Clark had my new security system installed the very same day! The installation was top notch. Brandon, did an excellent job installing everything, staying conscious of keeping things visually pleasing and very clean. He even damp wiped the dust off the floor left from his drill. They truly exceeded my expectations. I’m a customer for life. I plan to recommend Vivint to everyone I know.

Unfortunately, criminals are busy...getting Vivint is my unwelcome sign to them. Thank you! My children and I feel more secure now. When a GPS is removed by someone who has a stay away order, extreme measures should be taken by the victim. Breathing a little easier now. Again, thank you!

Devonne, our tech, was friendly and knowledgeable of the product. She not only installed our system in a timely manner but also made sure I knew how to work it from top to bottom before leaving. We will definitely recommend Vivint.

The sales rep was very pleasant, but the technician showed up at 8:30 pm with at least 3 hours of work (actually it took 4 hours) and I rescheduled for the next morning. I got a call saying they couldn't come at the rescheduled time and then rescheduled again for the afternoon... I spent 24 hours of my time reworking my schedule to accommodate them. Note a great impression, especially since I had to go over the installation plan all three times!

Our installer, Case, is a great representative for Vivint. He is friendly with a good sense of humor. He thoroughly checked out our existing system, updated it, installed new items as needed and shared info about the system and how to use it as he went along. He also shared some options for us to consider in the future after we use it for a while. He reviewed our setup options and how to operate the system manually and in the Vivint app at the end of the appointment. We highly recommend him.

The guys were very friendly and Professional. They explain how the system works and they works. It was a great pleasure working with Tyler ** and Hugh. I would recommend Vivint to anyone. It a great Security system. It is very modern system.

Both sales managers sat on my couch and stated that the total monthly payment, including taxes and fees, would be just under $82. The installer did a great job yesterday. Upon his completion and speaking with the male sales manager via phone, I was told the total monthly cost would be approximately $120. This is a classic “bait and switch” used by disreputable actors.

Our installer explained all the equipment and service in a very helpful way and answered all of our questions thoroughly. He was very mindful to clean up any mess that he made. He was very friendly and extremely competent. So far we’re very happy with Vivint and would recommend them to anyone.

This is an excellent easy to use system and the techs were extremely knowledgeable and very attentive to what I specifically wanted in my home security needs. Thanks to Tyler and Gabriel for great customer service! This system is highly recommended to those in need of simple, safe and smart security

We were extremely pleased with the professionalism and knowledge provided by the service agent. He explained system in ways we could understand how it works. I highly recommend (Timmy **) with 5 stars!! Timmy ** made sure we were comfortable using the system and all questions were answered with confidence and a smile.

The technician was very clear on what he was doing and made sure I understood how the system work. He installed all the equipment in a timely manner, also let me know that he had to come back and complete the service. He was really polite and professional.

Great service, tech explained things to the detail. He made sure everything was right before he left and made sure I understood everything before leaving the property. He also explained step by step to us and made sure we were comfortable with the finishing touches.

Yesterday we had a sales rep with Vivint come to our home. We had been thinking about making the switch for a couple of weeks. The process was easy and a tech showed up to install the new device today! How easy was that, it looks great and we are so happy!

Just switched over to Vivint Secure Home after a visit from their sales rep Jacob **. The sales process with extremely pressure free with all the information needed to make the decision presented. Installation by Cody was completed an hour after the service was agreed to. Installation was complete with the technician taking the necessary time to explain all aspects and features of the system. This was an outstanding experience.

He wore a gun t-shirt and politics have no place in what he does. It is his right but he said he was not vaccinated so we all wore masks. We are seniors and felt uncomfortable with him in our house.

The techs were super nice and helpful. They worked super fast and getting our system up and running. They were very knowledgeable about the system and made sure they covered all the necessary information with us. Amazing customer service and great job.

Fast, easy, and reliable customer service all around. To speaking over the phone. To have the installer come and install the system. Great job overall. Will recommend this service to other family and friends. Thank you, Vivint for the great service.

I truly believe I will be safe inside of my home now because of Vivint!! The technician did a great job and explained everything very well and I was really happy about my purchase! Couldn’t have asked for a better more service.

I’ve been a long time loyal customer of Vivint. Chris, Vivint Installation Specialist definitely knows his field of expertise. I felt confident that he would get the job done and get the job done right. Very professional and explained the added security system with clarity.

So far so good. Me and my kids is enjoying it. I'm thinking about adding a liitle more once able to. Glad I joined and signed up. Now I feel safe and protected with my 2 kids. I highly recommend this to anyone.

Nathan did a fantastic job. I hope the rest of the company hold up their end when or if we need them. I am impressed with the camera system as well. I only have one concern so far. While setting up our accounts on the main pad. Our passwords stayed visible.

This is my second experience with Vivint. I also have solar power from them. I have been very happy with all of my interactions with Vivint. Jacob was a doll. Got me better security coverage for the same price I was already paying! Keep up the good work!

Good Service. The gentlemen were knowledgeable, quick and professional. Due to it was late and I had to go to work the next. They were very apologetic. They assist with coding and setting up. Made sure our questions were answered. I would recommend the security system on their performance alone.

OK very satisfied with the representative and the installer. They gave me instructions how to work my panel. They were very patient. I am very knowledgeable. I answered all questions your self is. They were patient. I will recommend someone

The system is well integrated with existing home equipment and the salesperson was knowledgeable and professional. The installation personnel were all courteous, knowledgeable, and professional. They got everything done in a timely fashion and cleaned up when they were finished. Highly recommended.

The installation was fast and neat. Great people to work with and I had it installed the same day we purchased Vivint! They cleaned up all the messes they made while installing and it took less than an hour to do the whole house.

Hi I thought it would be nice to try out your system. Your salesperson was very nice. However I am not completely satisfied with the quality of the cameras and the fact that I have some disabilities and was under the impression that I could use my television as part of getting into the cameras and also the fact that I cannot use my tablet which I was told that I could because I don't always carry my phone with me. I know I have 30 days to try this system and I will make a choice to either keep it or delete it. Thank you.

Friendly fast and efficient. Listened to all my concerns and suggestions. Great pricing and also able to answer any questions I had. Would be nice if the Vivint team could automate even more in the future. I would like to see more options for lights, some shower options and other things. I am looking forward to what vivint adds in the future.

I was contacted by a representative and I ended up getting my installation the same day. Both the agents were extremely polite and helpful, very knowledgeable as well. I just got my service but I already love it. The cameras are wonderful, sound is amazing too. Very simple to use and easy to understand. App is simple but works perfectly!! Very happy with my purchase!!

I really enjoyed my experience with the guys from Vivint! Felt like I had known them for years! I am really happy with this system. They were making sure I understood everything they were teaching me. And I am able to contact them any time for questions.

Very great service. Fast customer service and always on the clock. Quick to help resolve the problem. If it doesn’t work they will be there to help you in person. They are very understanding and patient to let you explain your situation.

I AM VERY EXCITED ABOUT THIS SYSTEM AND LOVE THE WAY IT WORKS AND LOOKS. The system is very easy to understand and use. My wife is so happy how the camera shows a great pictures and thank you very much.

Vivint sent me the best Technician ever. He was so nice, respectful, very patient, helpful and spoke kind words about my dog. Yes I would recommend Vivint to a friend, and family member. I love the outdoor cameras that way I can watch my dog. Thanks.

Very friendly and courteous. Skye was my tech who explained everything to me in detail and worked hard to complete the job. She made sure I understood the entire system and how it worked! I would recommend Skye to anyone who needed a security system.

My Installation tech was Derrick **. He was great. He did a great job on the install and answered all of my questions. I’d recommend Vivint to anyone especially if they are lucky enough to have Derrick install the system for them.

The team was very professional, very knowledgeable of product. Installer was very efficient and knowledgeable as well. Would recommend to friends and family. The added features that we didn’t have with older system is a nice bonus. Thank you for the service.

Installer was awesome, down to earth and friendly and the system works great. Would 100% recommend to a friend. Install didn't take too long. He went over everything step by step and didn't miss a beat. He should get a raise for how well he did.

Fantastic customer service. My security system was installed in a timely manner, with polite service. Everything looks clean and professional, and I have no complaints with the hardware. The app is easy to use and I have so much peace of mind now that my doors are sensored.

Fast, good customer service from your sales reps to your installers. I wish there was a way to hide the wires in the wall though. I’m okay with the plug hanging out but seeing the wire hang out makes the house look a little tacky.

We were very pleased with our experience. Our tech was very professional and informative. He was knowledgeable about the products and service. He walked me through every step and answered all of my questions. We look forward to using Vivint to protect our home.

I was first lied to about delivery time. My wife and I were at the apartment waiting on the equipment to come and never received it. We call the Vivint Home Security company who state we received it and FedEx stated it was delivered. But we sit here without the equipment. We had one person tell us it was not shipped yet. There's a lot of bull crap going on with this company and they refuse to give us a refund. Saying dumb crap like we can only refund if you ship the equipment back. Excuse me. If we had the equipment we would not be asking for a refund.

From the sales rep to the installation tech, this team is A-1 professional all the way. The sales rep took time to explain what we were getting exactly and the tech explained very patiently how and when to use the different functions with our system. If I had the opportunity to do this process again, I wouldn't choose anyone else!

Installer was very experienced doing his job. I believe he did a great job and answered all my questions. I would recommend him to my friends and tell them he did a great job for me. I have talk to other of my friends and tell them about my experience with the your company.. After my installation of my home I was told that the company would send me a check for $200 on a credit card.

I don’t like how there is no owner's manual how to work the alarm system. Yes the technician goes over how to use or set up your system, but that’s it. I would like an owner's manual as a reference or to make changes in the future.

Very professional. Michael was knowledgeable about every step he took and confirmed with us about placements of the equipment. When installation was completed he took the necessary amount of time with both myself and my husband to make sure we were comfortable With its use.

Ryan and lexi are awesome. Friendly, laid back and professional. The first day I agreed to the contract and they were to come install, I had some major family issues to transpire. I was so not in the mood for the install. They were professional, quick to offer me another day and was understanding. I greatly appreciate them and they are why I decided to move forward and really stay.

From the time with the salesperson to the men installing the systems it was such a great experience. They conducted themselves very professionally. Explained everything to make sure I understood. I got the doorbell installed and I am able to see everything so clearly. I like that I can control everything from my phone. I can unlock my door from my phone. This makes it easy for me coming home. They did not try to upsell me. I loved that they gave me what I asked for but still made sure I had the coverage I needed.

We recently moved into a new home and needed security set up. The guys at Vivint were very friendly and helpful. They walked us through set up and even did a better job than the previous security that was set up. Great job!

D’Andre was a wonderful representative for Vivint. He was very knowledgeable, friendly, and professional, and he never made us feel pressured. Chris also did a great job with the installation and made sure we understood how to use our new system.

Had my system installed yesterday at our new home. Andy, the installation technician was fantastic. Not only did he fully explain the system features, his installation of the components was first-class. Super clean and precise, taking into account the how things looked. Give Andy a raise!

I only leave reviews when I’m blown away from an experience. Decided to switch over to Vivint just yesterday and it was a great decision. The separators are unmatched and the quality of service is top notch. I’ll definitely be referring family/friends over to Vivint.

I’m new to the system but the support I have reviewed for explaining before purchasing and upon installation was excellent. I’m extremely satisfied and will certainly be recommending it to my friends. I’m retired and many of my friends live alone and this system is perfect for older citizens. Easy to use and affordable.

Totally professional and friendly service both by salesman and technician. Looking forward to adding components to our new home when the time comes in the near future. All in all we are very satisfied and feel safer in our home.

Perry was very organized and professional. He cleaned after himself and was very conscious about our household throughout the process. He was also very patient while training us how to properly operate the system. We hope to have a long term relationships with this company.

The guy who came was very nice, professional, and helpful. He did his best to try and explain. Vivint is very difficult to use in my opinion and he tried very hard to patiently explain over and over again but I still don't understand it. But it was getting late and I needed to feed my family dinner. I still don't understand how to change settings or do anything but it's not his fault.

I am impressed with the features of my Nes system, particularly the phone access and keyless locks. The salesman was very knowledgeable about the company and it’s product. The technician was polite, efficient and cleaned up after himself. That was paramount with me.

Very professional. Very detailed. Very knowledgeable of his job. The equipment works very well. The camera vision is fantastic. I could watch my home from out of state. Love the app connection. I'm pleased. I would recommend this company to my friends.

The installer put holes in my wall to install the hub and didn’t patch it up and tells me to fix when he made the holes and then the installer leaves all the boxes from the equipment on my counter and the installer left a big box of cat5 at my house as well and the whole installation took 7 to 8 hours to complete.

I especially like the ability to use my phone to control the settings with my security system. Also, for the staff, Devin ** and Devin the installer; their professional manner and competency! The concept of Vivint is well thought out!

I was lied to by the sales rep. He told me one thing and when I got my bill nothing he said was right. The company is doing everything in their power to keep me locked in this arrangement. Even after the sales rep told me I had 90 days to cancel. Would not recommend dealing with this company at all.

Great Customer service! Everything was explained and demonstrated superbly. I purchased several pieces of equipment. All were installed neatly. The doorbell was replaced and they suggested that it be moved to a different location. Great choice! Love the cameras! The view is crystal clear!

I am not happy with the function of the Door Bell. After the installation it only worked for approximately two hours and needed the Technician to bring it back online after about 45 minutes. Nevertheless, the unit stopped working again at 10:53 am the next day and currently it is not operating. We tried rebooting it several times. Extremely unhappy!

Walk up salesman to my residence, nice guy, took awhile for him to tell us who he was with, asked questions about our current security system, (which we had a sign in the yard), then spoke about Vivint. We did get the system as it was an upgrade from our outdate one. Install guy was amazing, had the patience of a saint. Took time to explain all the new bells and whistles. Only one negative, salesman forgot to tell us we were applying for $3500. Credit to pay for the equipment. He just said cost of monthly system was $98. and that after 5 years it would only be $41. for loyalty.??? $3500. for equipment, WOW. So, needless to say, read everything they give you, no matter how long it takes. Happy with the system, and personnel was nice. Bad on me for not checking everything.

The technician, Mike, was very prompt and professional. He ensured that I knew everything about my system and it’s functions. Great service overall! I would highly recommend to anyone that is looking for home security. Thanks again for such great service and attention to detail.

The customer service was impeccable. She knew exactly what she was doing. She was extremely nice and was in a very good mood. She was very timely and helpful to my questions. The system is very nice and the cameras are super clear.

From the 1st minute of meeting Brad I knew he was very knowledgeable and professional concerning this service and product. I highly recommend to all who are looking for the best deal and most up to date equipment in home security.

I think Joe did a great job installing my security system. Their prices are great and I know I’m going to feel safe from now on. Joe was so helpful walking me through everything so I would know how to work my alarm system.

Sales and installation professionally done. Salesman was informative and patient. Installer gave us exactly what we wanted. We feel more secure in our home. The ability to see outside our home and from our smart devices is a feature we love. Will definitely tell and recommend to others.

Both the sales rep and installer were top notch in taking the time to explain their product and process. They worked through my set up and provided me with smart home features and security that fit my needs. Would highly recommend.

I couldn't be happier. Did a great job. On time, friendly, helpful, informative, and courteous. Helped me with planning, placement, and taught me how to use the system. Also left me with information on who to contact should I have questions. Great job.

Sales & Technician guys both did a great job. Thank you for all your great customer service. Both made sure the job was done, we love all that's included in the package & we’re happy with all it does. Thank you.

I truly like the security system. The camera's is one of my favorites. It give you a clear view of your property and surrounding houses. The system is easy to understand making it easier to use. The doorbell whistle is a true deterrent and you see who at your door. It only pick up people and not pets.

Vivint customer service is A+. The salesman that I spoke with was great. Explained everything I needed to know. The installer was very informative and extremely helpful when we asked questions. All the gadgets I got with the system I love! I will definitely refer my friends.

Rep was very informational and easy-going. Both signing and install was super easy and quick. Installer was very friendly and made it easy and simple to understand how everything works. Great experience all around. I would definitely recommend to friends and family and neighbors.

Amanda came to install however the technician went over the window time also she left trash everywhere. It would have been nice to have better service as this is being our first time with this company. This was not a good overall first service.

Very kind and friendly, was able to answer all the questions that I ask and didn’t hesitate to make sure everything was OK before they left. They were very precise on showing me how the cameras work, how to arm and disarm the system. I am very happy with everything they have done.

We have been with Vivint for 6 years and we love it! They have the most secure alarm system and we love all the features that they offer. Their customer service is always very knowledgeable and polite! I always feel very secure at home and also when we leave out of town because we know that Vivint is taking care of our home!

Benjamin ** did a great job representing the Smart Home Pro. He showed me the advantages of having the system. I'm very happy with the system. It is of high quality and appearance. The installers did a very professional job. Dylan the technician was very informative.

Both the sales representative and the installer were very kind, helpful, and caring. They both explained everything step of the process. I am very happy with the installation and friendliness. I Will definitely recommend Vivint to my friends and family. I am happy to say that I feel safe.

Haven’t heard from him since installation on questions and concerns on upcharges when tech came for install. He told me that our all equipment was compatible with your system. Turns out that the thermostat and the carbon monoxide was not and I’m being upcharged for it.

I have a newly built home with a 1200 dollar door on the front of my house. The technician drilled a hole into my door. Then proceeded to tell me to get wood putty and fix it. What he should have done was gave me a number to file a complaint and had the company send someone out to look at it and address the situation from there. Waiting on the company to see what they are going to do about the hole in my door from his drill now.

Was a good experience, friendly, professional customer service. My installer Troy was informative and made the process easy. Happy with the cleanliness of the install and finished product. Excited to see what the security system has to offer me and my family.

Today the Technician delivered super professional services. In addition, the technician was very knowledgeable of the equipment and additional services that we need it. The installation was quick and he cleaned up after he was finished. I would definitely recommend disservice to Future customers who want to get a very nice security system at a very efficient price.

So happy we choose to go with Vivint. Top notch customer service from first call to installation. Alexis was amazing helping me choose the best system for us. Juan went a over and beyond at installation to make sure we were happy and knew how everything works. Highly recommend Vivint.

Very happy with service. Technician was fast and very professional. He explained all the necessary functions and of the system and how it operates. Salesman was direct and was very knowledgeable, easy to work with. He made me feel like my home was protected. A brother in Christ.

Installation by tech was quick and he explained how to use the panel and system answering all of my questions. Tech also explained the steps needed to complete during installation of system. Camera was placed in good location to view my front yard and driveway.

Have you considered smart devices or a security system but didn’t know where to start? I’ve just had a great experience with the sales team and installation guys at Vivint. These guys were knowledgeable snd answered all my questions. So now I have a security system with cameras, remote access door lock, fire detector, carbon monoxide detector and smart thermostat. I’m pretty thrilled. Let me know if you’d like to know more.

Excellent install for my second home. Found areas in bedrooms and kitchen that needed extra protection and walked us through the setup. The Vivint technician was very personable and professional. Everything was explained and installed. Would recommend to family and friends.

Perfect experience today, Rich our tech was on time, quick and knowledgeable. System installed and running in a few hours. We got all the questions we had answered and Rich was great at explaining everything. We would highly recommend Vivint and are completely satisfied.

Great system. Awesome. Should have had this a long time ago. Quick installation. Real professional service. Thought it would take a long time to get installation, but it was done as soon as I requested the system. Way to go. Cameras and doorbell pics are awesome.

Had a great experience with Vivint salesmen and the installation guys! Service seems really good so far. Just had it installed today so can't leave a review on it as of yet but if the service is as good as the install and sales guys I'll be happy with it.

The tech text me before arriving and came on time. Very professional and did the install efficiently. Very easy to work with and understand through whole process. Instructions were delivered well. Recommend Andrew to anyone. The camera clarity is great. Went with outside cameras on front and back of the house. The whole thing was like a plug and play. Very satisfied with view and service.

It was fast and easygoing. Great customer service info. We are proud to have a Vivint security system in our home. Fast and easy installation with great equipment. I totally recommend this security alarm system to anyone out there looking for a great price. Thank you.

I would like to thank the Sales Rep Drake in the area for convincing my family to transition to a smarter home. He was professional and considerate. To say his sales techniques are great is a huge understatement. The technician was also very prompt and professional. He provided excellent installation service.

Nick was very thorough and friendly. We are looking forward to having the comfort of the Vivint home security system. This will give us peace of mind and increased safety and peace. Thanks very much for the smooth installation and service.

The process went well but my install was the last one and the installer was not able to test the integration of the ADT sensors because it was already past 10pm. I called ** and was informed working hours is only From Monday thru Friday. So I have to wait. To report the incomplete work.

Peter was fantastic! He did such a great job at explaining not only the products that he was going to install, but also the installation process and how to use them. It was super simple to understand and follow along. Thank you!

From the salesperson to the person who installed my system they were very professional. Both people explained my system and demonstrated how it worked and made sure I could operate it once they left. I’m very happy with how I was treated and how the system works.

Marquees really took time to help us understand what we were getting and why it was the best. Really great experience working with him. Would definitely recommend to a friend. Technician came over the same day and installed and set everything up very quickly and efficiently.

Javier and Daniel were extremely professional and very knowledgeable on their systems. The things that they accomplished in such a short timeframe was remarkable. They were very easy to talk to, ask questions, and even recommend tips I hadn’t even thought of. I would highly recommend him as a technician to early service.

Chaz was great. He was friendly, courteous and knowledgeable. Explained everything very clearly. The system is great and does a lot more than I expected. I'm very happy about the panic button for my aging mother. Would recommend Vivint and definitely Chaz as a technician.

Very friendly easy step by step process. I was able to get it fully set up as well as download the app and log in on my phone. My rep made sure all of my questions was answered and that it was easy to understand. Again thank you!

The techs that came out and installed our Vivint were helpful and thorough. They were also friendly and easy to talk to. Brent even said that he didn't recommend drilling in a certain area of the house which I appreciated.

Great customer service and options. I was able to trust the rep, even though the process took the whole day. I hope the rep stays true to his word and we pay the monthly amount that he initially quoted. Hopefully we will stay long time customers.

The tech was great. He Explained everything in great detail. Made sure I knew how to operate the system before he left. I made sure everything was working well. I would recommend this company and this tech to all of my associates. Once again they did a great job with the install and explaining everything.

New satisfied customers. Services provided were amazing from the sales representative who was very professional to the Smart Home Professional who provided answers to all our questions. He explained all the features available in detail and helped us on the app as well. I would definitely recommend to all my friends and family.

Both sales reps were kind, respectful, formative and helpful. Very courteous, very nice. Walked outside to show us the best area coverage the camera would provide. Very neat clean appearance. Very thorough in providing conversations with the company reps.

Very friendly, and very well trained for all questions. Installation was quick without any problem about the service, and equipment I can't give my opinion since it was installed two hours ago. It does not look complicated to be. They took the time to explain how it works.

Great customer service. I will recommend anyone to their services. The guy was very detailed into explaining what to expect as far as the package I wanted and the technician was very knowledgeable and patient with certain questions that I had and also walked me through the process. Great experience.

The tech was very professional and friendly, he walked me through all the steps and made sure everything was working properly before he left. He also gave me advise on what to buy so we can control the lights in my house if we forget or we come home late. I would recommend their service and will refer them to family and friends.

Very upset tech couldn’t make it and salesperson failed to find someone to reschedule. I called and different salesperson was able to find someone next day. She was helpful whereas first person could care less. Technician was super friendly and very helpful. Only knew one person that wasn’t.

Lee was absolutely amazing!!! He was patient and very thorough! He prepared me for the visit and stayed in constant contact all the way through. I’m excited about my new system. I am very pleased with the service and will definitely refer friends and family.

Thank you for sending the service techs to my location. Both were efficient and knowledgeable about the devices and products. I highly recommend these two service techs for your installation. The system is easy to operate. The images from the and clear and crisp as well as the sound.

Started with Chris ** who was do friendly and very helpful and informative. Next , Bobby ** was extremely knowledgeable about the solar process and answered all my questions. Then there was tiny Audrey who was extremely knowledgeable and helpful with the installation process. Very easy to understand instructions on my system. A really great group of people you have on the Vivint team!!

I am highly highly impressed with my installation, customer services, professionalism and experience. Phil was amazing. He introduced and walking me through this new world of security and answered all of my questions. I’m confident I’ll be safe with my new system.

The gentleman that did our install was great! Very professional and friendly! He was able to install everything quickly and correctly. He walked me through how to set-up and operate every aspect of our system. I would highly recommend his service!

Installer was great overall experience. Completely satisfied with the experience that was provided to us during the installation process. Thank you for all the Halo that was provided to us at this time. Will contact if we have any concerns in the future. Thank you again.

So far pleased with product. Both Matt and Jordan were very professional, knowledgeable and friendly. Like that they were willing to give us their phone numbers so if we have questions or concerns we could reach someone timely. I would recommend the company.

I just got set up with a system from Vivint. Eli guided me through the process and was fantastic! He answered all my questions and made sure I was comfortable with the package I was getting. The installer Christian was amazing as well and so friendly! I have been telling all my co-workers they need to switch to Vivint! It’s an amazing company with great people helping their customers!!