Vivint Reviews

Alex was very professional, knowledgeable, and friendly. The install was completed as promised and he was also very good about cleaning up after. I would definitely recommend Vivint to friends and neighbors. I'm very happy with my new security system. Thank you!

I found Vivint to be very professional, fast installed, and friendly service. All questions answered thoroughly. The security system is easy to operate and looks great. Very surprise this company installed the system in the late evening and had everything up and running in just 2 1/2 hours! Great work...

Everything went well with the installation. The Tech was tiny but she knew her work The second Tech that came was just as pleasant and polite. She explained everything to me, as far as "how to" is concerned. My only problem is I was quoted one price and more money was taken out of my account. I authorized my bank of this and before any amount is paid to you I will have to authorize it.

Awesome customer service! Explained everything to me and answered all questions. Will be recommending this services to friends and family. Everything I asked for was installed properly and done in a timely manner. Now my home is fully protected and ready to go.

The service that me and my family received was amazing. Gage was very informative and explained everything about the products thoroughly. I forgot the technicians name, but it was a female which applaud me. I love seeing companies that don't discriminate when it comes to gender roles and will use a woman to do the technical things that you would usually see men do. She was really sweet, informative, and polite. The products are so high tech, makes me feel safe in my home. Will recommend to friends and family looking for security system.

The team was quick, friendly, and willing to answer our questions. We appreciate you stepping into our home and making us feel like we made a quality decision for the long term. As a recent string of break-ins have occurred in our city, we hope to continue having a safe place - and Vivint has us in the right direction.

TToo many beats we can’t even go to the backyard we can stand in our front yard. Too many beat beat beep so it’s annoying! Everytime somebody comes in and out of the front door too many alertsI Have nothing else to say.

Representative was very good at presentation of Vivint Smart Home use. Explain and answer all questions for my understanding. Very efficient for concern of who is at my door when I’m home and not home. Make me feel more secure. The representative explain how to use the unit. Helped with how to view and how to email Vivint Smart Home for any questions.

Great installation thanks to Jimmy at Vivint! So helpful and efficient. It was an organised installation and Jimmy was very willing to make sure I was happy with everything about my new alarm. I like the product. Thank you very much.

Great system and also great customer service! Great techs. They both help me out very well. Great tech that came in, very nice gentlemen and also great tech who helped me on the phone to find my great plan.

Sales representative wants to sell you a package. They lie about whole service. They got my credit card and info. They said, "Try all equipment for 3 months for free." End up after 15 min of living my house to receive an email that they apply on my name with NO APPROVAL for a credit line. Totally illegal and charge also my credit card $920. I called back to them and credit company. Now I’m fighting with them for my money back. They already screw my credit for applying on my name. Repeat no approval from my side. Everybody point finger at someone else. Nobody knows nothing. Worst experience and still not done with them. I will never recommend this company based on lies and fraud. 1 Star is way too much in rating.

The salesperson and the technicians are good workers. They work until everything is done at midnight. But I was with ADT and changed over with you people so I am looking for good pricing so we can work together.

The gentleman who installed the system had outstanding customer service. Very helpful and knowledgeable in his work. He was early to appointment and finished rather quickly. Took extra time to wait and show both my wife and I how to operate the system.

As of now, I am very pleased with my experience with Vivint Smart Home. The sales rep was knowledgeable and patient and the service technicians were timely, friendly, and professional. The service technicians were really thorough and informative during the installation process.

Jacob my tech provided excellent customer service, he made sure I was satisfied and that everything was in the same operable manner prior to his install. Jacob was very competent and was able to provide easy instruction regarding using the system. I appreciate Jacob's hard work, attention to detail, honesty and friendly demeanor!!!

Gary was the most professional and informative sales representative with very straightforward and vibrant help. He made our choice very easy to join the Vivint family. Hunter thank you for doing such a great job with the installation. It was such a clean job and great job explaining how to use the system on the monitor and my cellphone. I feel so much safer and our family is super grateful. Thank you all.

Bill was our installer. He was great!! Explained everything and was so knowledgeable!! Very easy to talk with! The system is so easy to understand. We are very pleased! The sales rep was also very nice to speak with and it was very refreshing to feel no pressure to purchase.

Excellent service and peace of mind. I love the full integration of our system. Services were installed quickly and professionally and the whole system works so intuitively. We couldn't be happier. Would highly recommend to anyone who wants the full smart home experience.

He was very nice. He made sure to go over everything and he also made sure I understood and answered all my questions about the alarm. He was very patient and took the time to show me all the settings. I would highly recommend this to any of my friends or family.

The rep was very knowledgeable and transparent. Answer all my questions and went above and beyond standard requirements. Damon really knows good product and also his sales process. I highly recommend him and the company he represents. Thank you Vivint.

Super fast and super reasonable price!!! Great team of people working for Vivint. Love the setup and brings me peace of mind when I'm away from home, especially with my elderly grandma there. I feel a lot safer with vivint watching my back!!!

Great customer service, very friendly, very knowledgeable about the product and willing to help in any way as far as making it affordable to have the product. No pressure in buying the product, never once said anything negative about their competitor's equipment, very very helpful.

The Vivint sales rep Leena was a pleasure to deal with. She really took her time to explain how Vivint security works for me. We went over all the different equipment options and together decided what works best for us. Install guy was great! Quick, clean and professional. Really did a great job of explaining how everything works. Great communication.

This is the worst place ever. I have had so many issues. Moved to another address and services should have been transferred and they still calling me about services at old address that has been sold and have new owners.

Very satisfied with the customer service. The security system is user friendly. I am very pleased with the service. I definitely will refer a friend. I feel safe at home now the security services is installed. It is very important I obtained a quality security system.

The Technicians were great. The salespeople did not provide accurate information. The salespeople quoted one thing and the bill was much higher. They need more training. The technicians fixed my problem with the bill and completed the installation in a timely manner.

It’s a great product. The marketing representative was very helpful and knowledgeable. Easy to operate control panel and system interface with The products that I already own. The installation was quick and seamless. I would recommend this product to all my friends who own a home.

The sales team and especially installation team went way beyond than my requests was asked. They took me step by step to understand the system and make it my own. I would highly recommend and love how I updated my house technology wise for future tenants.

All went well, very professional. The sales staff was very helpful & knowledgeable. The men who installed the equipment were polite, courteous. The installation went very smooth and without a hitch. Thank you for having a great team working for your business.

Not only was our rep. Absolutely amazing, for being a newer employee she was super through and she explained everything beautifully and our technician was fast and efficient. Very nice group that set everything without a problem. Even when I had questions after installation my rep was right there to help with everything.

The technician was very informative and knowledgeable. He was able to explain things that made it understandable. He was very patient with our many questions we had. I would recommend Vivint to any new customers looking to obtain home security.

I was very pleased with the professionalism and promptness of the sales team and their installers. I was able to get same day installation. I am super pleased with the outcome. I was able to get video cameras without paying any massive amount up front. Definitely will recommend.

I had a great experience. Same day install and no pressure to purchase anything I didn't need. Salesperson was very knowledgeable and was able to answer my questions easily. The products were installed quickly and perfectly for my needs. The camera covers all my vulnerable areas and I'm happy about the peace of mind.

They were very informative, quick, and efficient. I loved how friendly and informative they were. They asked if we had any questions and made sure we were comfortable and didn't need anything. They reassured us that if we needed something we could contact them and they would come back out.

The technician was thorough in explaining the use of all devices. So far, I was very pleased with all shown to me. I will be adding more when I pay my existing charges. This purchase hopefully will lower the cost of homeowner insurance.

The service was good! The only complaint I have is that it took longer than they said it would. Another that it was really good and we like the new security system a lot! Very very very happy with it!

Still a little pricey but, you do get plenty of options to build your system. Our Vivint salesperson is very knowledgeable and helped us pick the options best to suit our needs. So far we have been very pleased with the overall experience.

I was very satisfied with the salesman and technician. They were very professional and friendly. The installation was fast and clean. Yes I would recommend them to my friends. The software was fun and easy to use. The voice recognition was clear and understandable. If I had to do it again I would. The pricing was good. Great work guys!!!

All reps on the phone and off who assisted were polite and helpful. Josh who did my installation worked fast and efficient along with no complaints, positivity and informative. Happy he asked my opinion along with wonderful recommendations. Walked me through everything and even gave detailed explanation to my questions. Will definitely recommend.

Amazing customer service!!!! Thank you so much for the quality work on my new home!!! I love the fact I get instant alerts on my phone. Another great feature, are the cameras!! I can talk directly to delivery and postal workers straight from my phone; about where to leave packages.

Impressed with the product and the salesman. The price was fair so I bought. The installation went pretty smooth also. So, far the system seems easy to use, even for an old fuddy duddy like me. That's all I have to say, so I'm out one way or the other.

This company is horrible. I signed up on the 6th of June 2020 and they said they said my bill was due on the 10th which is today and I dont have the product yet. They need to close down this company. It is horrible and when you call they just keep putting you on hold.

Great job by the installator and sell rep. I will like to give them both 10 star for their professional way they did their jobs. I would recommend this product to my family and friends. Wish I could have know about this service sooner.

The technicians did a fantastic job during installation. They took time to explain and demonstrate how to operate the equipment and system. But I need some trial days to confirm that everything works well. Overall I am satisfied with the service by the technicians.

The installation technician was phenomenal. He was welcoming, efficient and professional. I even added products because he was so good. 10 out of 10 recommend Billy **. I am very pleased with my purchase. The salesman made me feel uncomfortable. He was a little aggressive and wanted to take a picture with me and my wife. I did not feel comfortable with a salesman having pictures of customers on his phone.

The technician who put the system in was great. He took time to explain everything he was going to do and when he finished he took time to make sure that I knew how to operate the system. He also had to make some changes to what was the original plan and he explained what he was doing and why he needed to make the change.

Oscar was my sales rep and he did a good job explaining all of my questions. Alex did a good job with installation and made sure I was happy with the installation before leaving. I like the system so far and think I will feel safe despite living in Louisville as a single woman with no close family.

Zachary ** was very informative. He took the time to go over the alarm system features and the customer service Vivint provides its customers. I would highly recommend Zachary and Vivint. Very satisfied customer. Zachary gave us great incentives to become lifelong customers.

From the first hello and meeting with Andre to eventually playing with my new Vivint Security app, the entire experience was quick and efficient. The same day turn around was an added bonus. Great explanation of the service and quick setup made it the right choice for our family.

Long term cost too much for my monthly budget on I'm going to cancel this contract as of today 6-10-2020. l was told that it would be at least a week before you send someone to pick up this equipment.

Very nice people and our guy Sam and Josh were wonderful. Sam knew what he was doing. Found a place for our doorbell that would not work somewhere else. Our payment is the same as our other alarm system. Thank you.

I'm not particularly impressed. It seems to require an absolutely perfect Wi-Fi signal. Even when everything else in my house works. I have to reboot my Wi-Fi every time I want to be sure it will work.

I would recommend. Kid of felt pushed...but at the same time I needed the new system. Salesman and installer were professional and cool. Don't necessarily like the monthly cost, but hey you get what you pay for. We'll see how this works.

He was very professional and helpful. He was very clean. I would highly recommend him for any installation. He was very friendly and personable. He was very knowledgeable of the equipment and give very good remediations of the best place to put the equipment.

Quick and easy! I chose Vivint only because the previous owner had it but I'd heard good things... Technician came early which was great for me so I could still run errands after he finished. The installation didn't take long and he explained system rather well and now I have a safe home! I chose glass protection, doorbell camera and motion detector cameras.

Yes my salesman was very polite and informative and pleasure to do business with, he's a very well spoken and respectable person. I haven't received the system yet and we'll see how everything works out. I am very excited to do business with the company.

It was very simple to install the equipment. I like that everything is integrated in a single app. Zooming in on the video and speaking through the camera is a great feature. The service people were friendly and installations was quick.

Everyone from the salesperson to the technicians were very friendly. They knew their job efficiently. And made sure I understood the system before they left. I'm very satisfied with the service. And I would recommend Vivint to everyone that need a security system in their home or business.

Sales tech went above and beyond and did an excellent job explaining everything we had a question on, we are beyond pleased and can’t wait to share the news with friends and family alike!!!! We hope to add more equipment in the near future.

I was very impressed with the salesman as well as with the tech who did the install. 5 stars for the excellent service. I will definitely tell others about Vivint. Everyone should enjoy the satisfaction I have since first sat down with the salesman to saying goodbye with the tech.

Might want more cameras for home. Hope I don’t get charged Activation fee for getting more cameras.. All cameras work great, good quality, good customer services. Patient with every question we had for them. We’ll definitely recommend this service with friends and family.

Salesman and technician were both professional, polite, and helpful. It’s only first day so we don’t know about service yet. Time will tell. They used some existing equipment and added some new. It's all integrated and I think it will work out just fine.

Shannon and Justin were real professional and took care of my services in a timely manner, I recommend Vivint for home security needs, they are up to date with reasonable prices and you get your money’s worth for the product and installation.

Loney ** was an excellent and confident sales representative for the company. He is very convincing and thorough in delivery. The installer, Taft was friendly, professional, very helpful training me on equipment. He wasn't here long and everything was completed very well. I was confident after training and pleased when he left.

Alex and Peyton, were great to work with. I am 73 years old and these young men were very kind, very patient and answered every technologically challenged question I asked them. They had to explain quite a lot of my new system and they worked with me explaining what each part of my system would do for me. Alex made sure that my buyout from fluent could be accomplished with a savings to me in the end. I am excited with the car, front door camera, and ability to make my system convenient to me. I look forward to years of getting great service and security.

Pat did a great job with the installation and provided a thorough walkthrough for me and my wife on the system, equipment, and mobile app. He was very polite and professional. He left me with his number and assured me that he would return to address a question we had about our doorbell camera.

My experience so far has been great. Customer service agents have been real helpful and courteous. They answered in a timely matter, they were very sufficient. They explained everything very carefully. I will definitely recommend Vivint to all my family and friends.

Installer was great. The only thing I would change with your process is this; I think office personnel should be responsible for all documentation when a customer first signs up. This would allow the installers to do their job installing and not doing office personnel tasks.

Placing order in the information provided by Rocco the gentleman who I spoke to on the phone was absolutely awesome. The performance of the team that came to do the install made me feel safe, secure and was knowledgeable and cleaning professional.

The installer was great. He was professional and personable he was able to get me secured quickly. I hope I don’t have issues with billing services since my quote was l provided over the phone was completely wrong when the installer showed up.

Great personality, good service, friendly, fast installation, very good customer service, answer all questions, very thorough and efficient. Neat appearance. Do not leave a mess behind, walk you through step by step to ensure you have the knowledge to operate.

Installer was efficient, friendly and explained operation. The representative was not pushy and answered all questions and concerns. I was hesitant about switching companies but it was easy. I feel confident with doorbell camera so I can see who is at the door before opening it and also so I can track package delivery.

I am glad you guys came to my house. It was very important to have it because of my situation. Thanks for everything and all the workers that helped. I have a big family living in my home so putting Vivint for the safety of my family and my home.

I LOVE the features of the system. The technician who installed it was amazing, too! The sales rep is the reason for the 4 stars instead of 5. Basically, he was dishonest in regards to the length/terms of contract. Honestly, the equipment and service is entirely worth the investment, for the performance and peace of mind. My ONLY issue was that I feel like I got scammed. I would have agreed to the ACTUAL terms, and I'm pissed that the salesman lied. His dishonesty makes the company look bad.

The technician Jonathan was excellent!!! He was professional, patient and had great knowledge of the merchandise. I was more than satisfied with the service provided. I was especially impressed that Jonathan was early for the appointment. I am going to recommend Vivint to others.

I’m sure it doesn’t matter bc you got the business but the sales rep was pretty forceful and seemed irritated with questions. He did get us a upgrade though. So cool I guess. Service Tech was solid. He had a great attitude and knowledgeable.

All information that I receive is good. The installation of the equipment do right, explain how to use the system, all my questions answers, just need to use to take all opciones on the system. I request some change Installer Tech Randal performance very good job, do the changes and register all. Thanks for your service.

Vivint is a great smart home and surveillance system. Brandon, our technician, did a great job at installing and explaining everything to us. He is very knowledgeable and professional. Awesome customer service! We are very happy with the service! We would recommend it to our family and best friends.

The sales person and techs that we worked with were great. Clear and well educated on the product. Setup was clean and quick. It’s hard to build a business door to door but there is no replacing the experience of working with someone face to face. I would recommend to friends and family.

Peyton came and installed my new alarm system and I would definitely recommend him to install alarm systems... He was in incredible, very kind and helpful!!! He deserves 10 stars!!! I would use him all over again. He worked for at least 4-6 hours at my home and went way beyond in making sure everything was done just right!

I am so thankful that I chose to go with Vivint! The rep that came to my door was very understanding and approachable! I have had a wonderful experience so far, and feel so safe while my husband is deployed! Thank you so much!

My install was easy peasy! He walked me through everything and made sure I understood how everything worked before he left. I was able to explain things to my husband with no problem when he came home. We are now loving our Vivint system and could not be happier.

Very satisfied with the service. He was very nice and helpful and he explained everything to me. He take his time to show me how to work the app on my phone. He explain to me everything in the panel. Thank you.

From the sales representative to the installation both were very pleasant & friendly. Very Professional & courteous demeanor. They both answer all questions and concerns. My entire experience was great. My installer went the extra mile to ensure that I had selected the appropriate equipment for my home. Keep up the good work.

The Installation technician provided Great service, he was friendly, he was knowledgeable, he Showed up on time, he explained everything, he also cleaned everything after he was finished with all the installations. I would definitely recommend him and his services to any of my friends and neighbors.

Tech showed up on time. He explained everything and listened to any concerns. He covered the charges too. When the install was done, he made sure I had the app on my phone and fully understood how to work it.

Love the features, clear viewing, commands not too complex for operation... Oh and especially liking key fob and medic alert additions! This is awesome! Thanks to Kade and Bredan and everyone who got us started! Would like to express how this system will work major in our household due to the fact we have a person here who has underlying health conditions which we sometimes worry about... This system will help to take away some of that stress. Thanks for that!!

Our installer, Tyler, was great; spent a lot of time figuring out what we wanted. He didn't rush us and gave us lots of info. He cleaned up after himself and walked us through the panel and app functions. He answered all of our questions.

Great customer service. Very professional. Took his time to ensure everything was working. No issues. Would recommend to friends & family. Have used other security systems, in the past, but this has been the best so far. Thank you for being prompt.

I made the switch from Vivint from a previous security provider. From the consult with Spencer to the installation with Tim, my experience was fantastic throughout every step. The equipment and app are immaculate and very user friendly. I am more than satisfied with my decision to switch.

Great salesman. Very polite and professional. Was treated very good. Did not try to oversell the product. The gentleman that installed the equipment was great. Very knowledgeable on what he was doing. Deal with young men like him at work and he was a joy to have in our home.

I found the process easy. Everyone communicated well and made sure to contact me when I had questions. The installer tech Dustin was friendly and professional. He made all the adjustments I was concerned with. Overall, I am very happy with the products and services.

Sam was my technician, Sam was ** awesome, he arrived at 9:40, 20 minutes before his shift was over and stayed until around 12:40 to make sure that our home was secure! I have never been so grateful! Thank you so much.

The sales representative was very nice and informative answering all of our questions, the technician was also very friendly and extremely helpful making this entire experience amazing! I would recommend this company to all of my friends and family. The sales representative was very nice and informative answering all of our questions, the technician was also very friendly and extremely helpful making this entire experience amazing! I would recommend this company to all of my friends and family.

Very down to earth smart home pro Derrrick **. Super nice and very professional. Down to the install techs. Equipment is good quality and super user friendly. They did an excellent job installing equipment.. Was overall satisfied. Process was easy from start to finish. Would recommend Vivint to anyone.

Would hugely recommend this service. Eases my mind on packages being delivered, making me aware that someone is in my yard or at my door, and/or being able to communicate (talk) through the camera speaker even when I am not at home. The salesman and installer were very friendly and informative and made sure I was ok with all placements before installing. So far I am really enjoying the extra security and smartness of it and the kids are really having fun with it.

Everyone I spoke with was extremely helpful and patient and took great care to explain the system and walk me through its operation. The technician also walked me through a complete test of the system. So far, so good! The alerts to my phone give me a peace of mind that I needed.

So far my experience has been pleasant. I feel safe knowing that I have an excellent security system in place that I can count on to keep my loved ones protected. I would definitely recommend this system to others, and I hope to continue having a great experience!

There are not enough letters for me to explain, the techs had no idea how to do their job. The supervisor had to come out as well as another tech to help and then left two new people. 5 and a half hours later they were done, still don’t have access to our account on the app and

Our installer, Chris **, was very thoughtful and patient when deciding on where our unit should be placed. He walked us through each component and even helped us remove our former security system. One issue (not involving Chris) is that I was told the system would be hard wired. It was still a plug.

My last security company dropped the ball with service. Vivint picked it up. Excellent salesperson and fast installation. Love the options and the equipment. Very pleased. That’s all the review I have in me at this time. Thank you very much, have a great day.

As far as the products go, we are extremely pleased. Our technician (Neff) that installed the equipment was excellent! The salesman (Chris **) on the other hand, we are very displeased. Initially he was very nice and laid back, but when he came back to our house the next day for us to ask him a question about what he told us the day before he became defensive. First, we were told the system runs on cellular data only and not wifi which was something we really liked. Come to find out later it actually runs off WiFi until the power goes out then it goes to cellular. Nothing is wrong with that by any means, but your salesman, Chris, is giving false information.

My experience was great and Evan and the technician was very professional and awesome. I’m so far satisfied with my new system and ecstatic with my future with Vivint. Just please live up to the expectations of great service and experience that was explained to me by Evan.

The technician that showed up today was very respectful and outstanding on his knowledge of what he is hired to do. I’ll recommend him to any of my friends and family with no hesitation. He was sufficient and very intelligent on what, when and where. He gave great input on where cameras needed to be placed. He helped build my package with so much satisfaction where I will not regret what I got. Big thumbs up.

The tech was very efficient and helpful. We were doing renovations at the time we had Vivint installed. The tech was able to work around our mess and we didn’t even know he was there. His work was appreciated and noticed. Thank you for having great employees.

Adam, our sales manager kicked off the experience over the phone with us to explain why Vivint was a great choice and address all of our questions. Then, he helped us schedule an appointment. Then, Justin, our tech was on time, patient, and absolutely professional in providing a positive experience! He made sure to confirm we knew about our equipment, services, and overall connectivity. Plus, he made sure to explain the installation along the way. Before he left, he showed us how to use our Smart Hub and explained all the features of our system. This was a great end to end experience. We’re excited to join the Vivint family!

Great customer service all around. The tech by the name of Cameron was very respectful and polite. He made sure to ask where to install all the equipment and that I was happy with their placements. He also made sure I understood how to use the device as well as the app.

We felt very comfortable with Daniel today. He did an excellent job! He was able to get us what we needed and more. He told us about the thermostat and the smoke detector and carbon monoxide detector. We are so glad that everything is tied into one system. I feel much safer with this system. I will sleep sound tonight knowing that my family is safe. Daniel is a keeper and my experience with him today was one of the best! Thank you Daniel and thank you VIVINT????

My sales rep and installer was fantastic. The installer was very pleasant and friendly and extremely knowledgeable. I will recommend Vivint to all my friends and share it on my Nextdoor app. It was so pleasant to work with them today.

Arthur was on time. He was professional and thorough. He was patient with us, we're not very tech savvy. He didn't rush through his explanations. I recommend him to install other people's security system. All on all he did a great job. Thank you Arthur.

I’m so impressed with how quickly they were able to install everything. They cleaned up their mess afterwards and left me in a safer home! We definitely feel a lot better knowing our house is secure, even when we’re away.

Today we had our system installed. Anthony L. was amazing. Arrived on time. Very personable. Took the time to explain every step of the process. When he left we felt very comfortable with the new system. It’s refreshing to do business with someone who seems to enjoy their job and take pride in their work, who has a smile on their face and in their voice. This was an enjoyable experience and we will tell our family and friends about it.

The Tech was great!! Very well mannered and respectful... Very easy to use the system... Absolutely enjoyed the switch to Vivint... Should have done it a long time ago... Loved the automatic garage entry... It will come in real handy and Love the fact that it's compatible with Alexa.

Very quick to install all of the equipment. It only took 40 mins for the installation guy to come. Quick set up as well, it took about an hour. Taught me everything i needed to know about the equipment. Walked me thru the set up.

Very helpful and patient. Clean up after hisself and help me with questions I had and answer them so I understood them. Very polite. Went over everything slowly so I can understand them. Ask me if I had any questions.

When we were stationed in OKC about 5 years ago, we trusted Vivint with our home security. Once we found out we were returning to Tinker, it was a no-brainer to use Vivint again. Having the app makes things even easier! Still, it’s always great when we get people like Davis, our installation tech, who walk us through everything and answer all our questions professionally and kindly. We were unable to be on the property because the DOD’s Stop Movement order prohibits is from PCSing until July, but he was very patient to explain everything he was doing for me on the phone and for the friend we had at the house to oversee installation. And Liberty, the rep I spoke with on the phone to get the ball rolling, was amazing, too! The service is excellent, the interactions with everyone have been outstanding, and the sense of security is second to none. Thanks Vivint!!

Have only had it installed a couple days ago. Everything working fine so far, but still need someone licensed in Ohio to install the smoke detector. Sam the installer was very friendly & efficient. He did a good job.

The support staff are good but they are unable to do anything without waiting on hold for another department! I moved my service 2 years ago and I my account has never been set up up correctly since! I have waited on the phone for hours (no joke). Last week it was 1:46 minutes. Check your records. Still not fixed. They have to send a repairman out. The least you can do is give me element thermostat for all my wasted time or a credit on my bill. I managed a world class service center for 33 years. Let me know if you would like to hear my ideas. Gary **

Everyone was very friendly and understanding to our needs of the system! Very happy with the equipment and the features! Gave some them my friends' phone numbers so they can have the same comfort from home as we have!! The gentleman that sold is was very kind and very good at his explanation of the system and pricing!

From the sale to install was perfect. I would recommend Vivint to everyone I know. The products work great... Susie the Salesperson and James the Tech man it was a awesome experience, thank you all so much. Being able to see who’s coming and going is a real peace of mind knowing Vivint has me covered all the time. Once again I look forward to a long lasting alarm partnership with Vivint.

Guys came on door to door cold call. Danny was respectful and informative. I had been researching security systems and was curious about them so I listened. They had a good deal so I bought in with a fairly large system. Installer was there 10 minutes after the sales guys were done. Installer was good and did a good job. Had to schedule for an additional install time to finish since it was getting late.

Finally feeling safe. Getting set up with Vivint was super easy. They really customize to your needs, and reassure you on how things work. I was very worried about which system to choose and I was walked through each one and what they do! My technician was awesome!

Installed door bell security system. Sales representative Zac **, was very knowledgeable of the product! He explained the system, showed me a video of how it would work and stayed until the installer came. The installation tech was courteous, neat and very professional. I would recommend your company and professional employees to anyone.

Good customer service. Tech was not push about product. Tech was very courteous and friendly. System was demonstrated to both myself and husband. So far the experience has been good. The system seem to be very user friendly. The security panel is easy to read and can be accessed from smart phone. I like that if other people are given access such as grown kids. They can also be removed.

Sales representative was polite and well informed. Scheduled the installation too late. It was after midnight before basic install was completed. Had to schedule another installer for later next day to hook up smoke alarm. I like the system, very intuitive in its operation. Easy to navigate app.

I received my installation yesterday. The technician somehow connected the control panel to my living room light switch so now if I turn off the switch the control panel loses AC power. I called customer service, and they had no current solution nor offered an apology - instead offered a technician to come out ONE week later. Terrible service + definitely not the company I expected. On top of the tech messing up, he left a thumb-sized hole in my wall. Definitely DO NOT recommend this company to anyone. Now I am stuck with the equipment + terrible service.

I had my security system installed yesterday 6/5/20 by two of the most pleasant and informative guys working for Vivint, only have their first names s/o to Jorge and Eric. They’re a great asset to your company! I will be referring Vivint to my friends and family. I know they will be please, again thank you!

The team was extremely knowledgeable and efficient when assisting us with our purchase and install. Josh was amazing and got right to the point when he realized we did not need to be sold as we had already did our homework and was interested. He knew his product and was very sharp! Definitely a top leader in the making. The install guy (Paul...I think this was his name) was cool and knew exactly what he was doing. We love that EVERYTHING was completed in one day.

The salesman and installer were very knowledgeable, professional, and friendly. They were both easy to talk to. They explained the product well. I would refer your company to other people. I’m looking forward to using your product. Wishing you a nice and peaceful day.

I am very pleased with the service I received and really liked how professional our technician was. He explained everything very well and was extremely nice. He was sure to clean everything up after himself and that was very appreciated.

Your representative was extremely polite and considerate and very informative. He had a great personality and he represents the company with grace and style. The technician was very friendly and very hands-on and also very informative on how to use the equipment. I will definitely recommend your company to my friends and family.

The sales rep, Eli, and Carson the technician, were very polite and professional. Carson worked so hard to get my system installed and even called in help when he couldn't get a part to work. Those technicians were also polite, friendly, professional, and very respectful!

Vivint. SmartHome company and installation of my home for security was excellent and I am so very please with this company and the person whose first name is Charles was incredible. I will certainly tell others about this company and I am sure that other people such as myself will too will be grateful for Vivint Smart Home.

All was well and quick to install. Sales and install worked well together and made sure everything was done correctly. Both parties were friendly and professional. I am excited about our new system and will have better peace of mind. Thank you!!

We purchased a home that has the equipment in it already. We now own equipment that is useless without a paid subscription. So we reached out to find out how to use the system. I spoke to a young lady on June 1st who said she was giving me a referral code ** that would give me a $200 credit and will allow me to try the service for 4 months (you can pull the call and hear her telling me this). She then transferred me to Coby ** who told me that “she didn't know what she was talking about”, “she is in another department” and she gave me a code that was for equipment only and I had all the equipment the company offered. I then said I'm really just trying to use my doorbell that did not work properly. He said if I didn't get the subscription service I would need to go buy another doorbell.

I had a great experience with Victoria and Thomas in their explanations of how the system works and how the system works, and to contact them if I have any questions. Both of them were professional and well versed in the system.

Paul the technician who came over to set up my equipment was very polite, helpful and explained everything. Made sure I understood how to use it all. Tested all the equipment just to make sure it all worked well. My experience with Vivint went well. I’m sure I’ll be recommending friends and family.

Javier is the best technician ever! We used Vivint alarm for our first property and Javier did such a great job that I specifically asked for him to install our 2 other properties. He is patient, professional and knows his service. We have 3 properties and I will only use Javier for our alarm system set up.

Jason ** was very professional, courteous and explained everything about the use and operation of the system. He was very knowledgeable and answered all our questions in a manner that was easily understood. Would definitely recommend to family and friends.

I am amazed at how fair their prices are and not to mention how polite and professional their service is. I am so happy with my new system and so blessed to feel so safe. The amount of devices and protection we now have for such an affordable price is surprising and outstanding.

Technician was very professional, very kind and very helpful!! I will recommend Vivint to my neighbours and friends. The app and cameras are way better than ADT. I would definitely recommend Vivint. I love the Big tablet, I can see who's at my door before I come to my door. Love it.

From the moment I made the initial call it has been a pleasant experience working with Vivint. My initial contact was Dalton in customer service he was very knowledgeable and had all the answers to my questions. The next interaction I had with the Vivint representative was the installation technician Jared **. Jared was punctual. In fact he was even early to the 10 o’clock appointment and once he arrived Jared was very knowledgeable about the installation process and after I signed a few documents he began and he was able to install my new security system perfectly. I highly recommend Vivint as a home security system based on the initial contact with customer service and then Jared Harper was an outstanding young man. George **

Jay was very flexible and helpful with the installation process. He explained everything that needed to be done and why. At no point did I feel like he was trying to strong arm me into upgrading or adding equipment. Overall excellent service.

The sales representative and the installer were very kind, friendly, and helpful. Thank you Treyjon and Matt. Treyjon you so me on the system when I had in my mind to say no. Thank you for answering all my questions. Matt thanks for making it easy for me to understand the system.

I was very impressed with the Vivint Smart Home installation I received today. My tech was extremely courteous and offered a creative solution for the placement of the central unit. Job well done and I will absolutely be recommending Vivint to my friends and family!

The salesperson were really great and he went over everything step by step. He were really respectful and took his time with me. The installation were the same, I would recommend everybody I know to go with your company.

Sales Rep Tua very knowledgeable and personable. Installer Simone was very professional, neat work, made no mess. She knows the product inside out. Great experience so far. Everything was explained to me in detail and the system is very user friendly.

I am so impressed and pleased with the service we received yesterday. Riley ** & John ** took their time in explaining every step of the whole service. I am very happy & would HIGHLY recommend this security service to friends and family.

Brandon did an awesome job of installing our security system. He was super informative, patient and very friendly! I would definitely recommend him as he knows what he’s doing! He also gave really great recommendation once I mentioned I was new to the area.

The sales rep & technician were both very friendly and informative! We definitely feel much better knowing our home is fully protected. The smart hub is so easy to use, and the app on my phone is definitely an added bonus feature. We would recommend this security service to anyone who is looking for full home protection. Thank you Vivint!

Great service. Great people. Love my alarm system. It works. They were on time and very quick and polite. They explain everything very well. Demonstrated the system too is very well. My cameras are very clear and in great position. Thank you!!!

The Vivint team was awesome and explained everything wonderfully. They made sure I knew how to use my alarm system and cameras before they left, they answered any and all questions that I had. They were very respectful and courteous. The cameras are very clear. You can see everything and I feel safe.

Coy and the technicians that came to the house for installation, were great. I recommended this company to several friends. Thank you guys so much. I forgot the technician names but the service was great. They got the job done less than 30 minutes, never seen before. #GoPackGo

Excellent customer service. From the phone reception to the installation, was perfect. Courteous representatives answered all of my questions. Alarm installation was quick and very easy to use. Would highly recommend.

The reps were courteous, knowledgeable and professional. I am less than 24 hours in, but like the features and the added benefit of the camera.. I like being able to monitor activities at my house from anywhere on my phone.

The salesman and tech were amazing! So friendly, considered and quick! They had my family's best interests in mind! They also did my business property! I now have the peace of mind on both my properties! I will definitely be referring this company!

Survey texted to me at 4:30 am. No matter how pleased I may have been with Vivint if you text me at 4:30 am and wake my wife and I up you are not going to get a good rating. I would have thrown the whole security system on the street at 4:30 am if I could have.

I receive the best customer service. Everyone was warm and caring. They took their time to explain every detail to the fullest. Kudos to this company. Very seldom do you come across a company that has employees from every level display friendly and courteous characters. Keep up the excellent work.

Collin was very personable and clearly explained everything. I love the smart lock and doorbell camera that I had installed. It is so cool to be able to use Alexa with my new system. I am able to control my security right from my phone and watch who is around my home. I feel much safer now.

Tech was on time and very professional. He was also honest in recommending sensors appropriate for the house/property with no sales pressure. Tech provided good explanation of features of system and mobile access. We where very please with the tech and the items installed.

Your sales representative (Marc **) was very persistent and knowledgeable. Your tech person (Tanner) was efficient and installed equipment quickly. We hope to continue to receive the same type of service as valued customers in the future. Please inform us of ways to update our equipment when available.

I cannot express how excellent the customer service is at Vivint. From the sales department to the installation tech everyone has been kind, knowledgable and professional. The security system is beyond what others have to offer. I highly recommend Vivint to everyone.

The guy that did my installation was really friendly, quick, and helpful. The equipment is current and high quality. The interface is simple. I hope that it never gets used as anything but a deterrent, but I'm fairly confident in it working considering the caliber of everything else.

Our installer, Brandon, was courteous and very professional. He did a great job and went the extra mile to get everything exactly how we needed it. The Vivint system is working great. We are very happy with the results. The system is very user friendly and alerts us whenever someone comes to the door. The live views are great.