Vivint Reviews

Andrew ** was a great tech. He was very knowledgeable informative and friendly. Spencer ** could have sold me grass and I would have bought it. He was kind, friendly, informative and honest. That says a lot. I will refer them both to friends and family.

Both of the techs were very professional. Before actually getting started we walked around and determined the best place to place all the sensors and the control pad. Once that was done they worked quickly to get everything done. They cleaned up all of the dust and made sure everything was better than when they started.

The salesperson and installer were very professional, easy to visit with. Both answered all my questions. Installer’s explanation of how the system worked was very clear and easy to understand. Salesperson was very clear about explaining costs. System appears easy to use and use.

Tech was on time! Very nice and knowledgeable. I had a terrible experience with another company before and was a bit worried about giving it a try again with someone else BUT was nothing like the previous one! This was a pleasant experience.

They were prompt, courteous and professional. I would definitely recommend this company to anyone looking for a great security system. They were also able to save me quite a lot of money on our homeowners insurance!! So far the system seems to be very easy to use and I don’t think it will take long to get used to.

Security system upgrade. The rep was very professional, nice, and offered personal service. The rep was very knowledgeable and clear with great description of the services being offered. When the installation was complete he made sure I was set and understood the system.

Easy and quick install, all parties were professional and kind. From the sell to the results, I’m happy with everything. I’ve wanted to boost my security system for awhile, I’m pleased that it took such little timid and works great!

Professional, courteous and efficient. Installer was prompt, informative and very helpful. Very impressed with the customer courtesy. I would highly recommend this product to my friends and family. My family and I feel safe and protected with this product. Thank you!!

Geoffrey was communicative, even before he arrives I already know when to exactly expect him. The whole time he was respectful and very knowledgable of the product and has addressed all my concerns and questions and even reminded me on some other important details I missed. The best part was he made sure that our accounts works properly and that we know all the steps needed before he left. Thank you Geoffrey for your hard work and great work etiquette. God bless you!

Wonderful technician and installation along with a wonderful setup and cameras. The technician explained anything wonderfully and helped set up all the mobile devices. From the moment of arrival everything was explained from contract to set up and finally to how to work the system.

Ryan did an amazing job explaining my options, the features, he did a fantastic job! This is why Ryan is set apart from the competition! Excellent job highly recommended!! He is a great asset to your company and you should absolutely consider giving him a raise!

Salesperson/installer had great knowledge and very patient. Truly amazing!! It is also very simple to manage. Wherever you go near or far rest assure that you have the best security service. I am so happy with the service so I greatly recommend Vivint,,!!

I am very satisfied with my decision and the way your reps handled sales and installation. I feel comfortable with the new system. I would recommend Vivint to my family and acquaintances. I was planning on enhancing my home security with an out door cameras. This made it convenient for me to satisfy my goal.

On time and thorough. Made the system easy to understand was very patient and friendly. Walk me through the system from start to finish and made sure I understood every step along the way. Also explained extra features the system had and was informative about the billing process as well.

I would recommend my friends to Vivint. Josh made sure to let me know me know who to contact for my friends and family. The app seems to be simple enough for anyone to use. The range of the door bell camera is awesome.

When speaking to Haili and going through my order she was very detailed and knowledgeable about every aspect of Vivint. I cannot wait until I get this system up and going. My family uses Vivint and they seem very happy with the service so I am giving it a try.

The representative who first made contact was very personable and polite. Despite being new to the job, he was knowledgeable in the company as well as the products. The technician who installed the system was very precise and clean in his work. He took the time to explain everything and worked with us on the placement of all of the equipment.

Once I finally got a call after three times to setup the system, everyone was great at helping, the original phone calls the people are not very efficient with the follow through and that’s where the hold up was I think.

Enjoyed the sales rep. Tech needs a little fine tuning! Next is the more expensive unit and not presently compatible with the monitor. That should have been explained. You should also leave a follow-up sheet where notes can be kept for follow up the next day after installation. The people on chat working at home are not properly trained.

Very Satisfying, The personnel were very efficient, professional and helpful with in their job. I can't say enough about their overall performance and professionalism. Because of over work it is easy to recommend their services to my friends or neighbors...

Brinn did a great job! She walked me through the process and handled the account setup very professionally. I would recommend her and the system to my friends and family. I am likely to stay with Vivint for many years to come.

We are so glad we made the switch over to Vivint. The rep was very knowledgeable and was understanding to our needs. We set up our account and with two hours I had the installation complete. Very fast and excellent service from sales to installation. I don’t know why we didn’t switch sooner.

We were in the market for an upgraded security system, so the timing worked well and we like the system. They installed it the same evening, so there was no waiting around or scheduling an appointment with a 4 hour window.

The installers were very professional and friendly. It made the whole experience that much better. They took the time to make sure that I was comfortable with all the aspects of the system and understood what each function could do.

He hooked everything up in two hours which was fast to me. And showed us how to use it and answered all questions. He gave my entire family a really good understanding of how the system works. He walked us through step by step and thank him for that.

Everything was amazing, Megan was great! The installers were exactly the same. I said this must be a very elite company. You can tell that they all were very knowledgeable and open to communicating without fear. I was worried that I would forget something but nope they made me feel smart lol. Amazing people, amazing work, very very very happy customer.

Professional, simple, quick and easy. The entire process I felt taken care of and secure. Everyone I spoke with was friendly, knowledgeable, and professional. I was impressed with my entire experience and highly recommend to others looking for a security smart home system.

I didn't like the fact that my alarm went off and no one contacted me. I was told I will have to wait 14 days before someone will reach out to me. I had to also wait 23 minutes on hold before I reach a representative.

I was impressed with the professionalism and follow through with Vivint. They made the process pretty easy and did exactly what they said they would do. I was happy with the installation and the way the product worked. Overall, I would recommend Vivint to anyone who is interested in a home security system.

Initially, when I switch alarm companies I was a bit skeptical of their great deal at a low price. Later I battled with their customer service just to get my call answered and being hung up on continuously, but in the end I can say that I am pleased. They stuck to their end of the bargain and sent me funds to complete my buyout successfully, and I couldn’t be a happier with the equipment.

The representative of Vivint that came out helped me tremendously! Great communication and showed me everything I need to know about this system. Very respective and caring. Showed me other features and products that Vivint has and have won me over. I will be calling in the near future.

The tech was great. He explained well and all of the products work great. He talked to me about different products and I was even able to purchase more to protect my home. With the current pandemic he had on his safety gear which made me feel more comfortable.

The gentleman that helped me out was wonderful. I was worried the system would be complex and it wasn’t. He made it very easy to understand. He was timely and such a gentleman. I wish we had more people who gave that type of customer service. He was awesome and a thank you to him.

Mr. ** was very professional. I liked how he did not push the system on me and just told me the facts about the equipment and did not try and force me to buy it. I am extremely happy with the overall experience of buying Vivint.

The installation was a smooth process as the installer knew exactly what he was doing! The picture quality of the cameras are exceptional. And explained in simple terms how to operate the system. They respected my time by arriving within the time frame that was given to me.

Both reps were professional, friendly, and did an awesome job! Installation was fast and done professionally. I would definitely recommend this service. I feel safe and secure with the equipment and suggestions given for my home. Service was excellent and definitely worth it.

Von was wonderful, professional, and understanding that I was trying to be quiet while my husband slept for work. He asked before he tested anything to make sure my husband was already awake which was very thoughtful! He tested all my sensors and was able to answer all of my questions. I highly recommend Vivint with everyone I know, and all the technicians and people I've dealt with have been great! God bless and stay safe out there!

Our neighbors got the Vivint system and we looked into it as well. Once Nathan our installer came he answered all our questions and was very professional. He did an excellent job with our installation and any concerns and questions we had.

Greg was absolutely great. He also provided the utmost best customer service. He was precise in explaining the service, and products, and made Vivint already feel like the right choice. Thank you for being a great face for Vivint and their service.

The sales man was great. He gave me an accurate monthly price but never told me about a $3800 Loan. The installer came to my house. Took 6 hours. Came unprepared. Had to go to Home Depot for supplies. He left a lot of his mess. Loose wires in my garage. Holes in my stucco. Really just wasted my whole day.

They made it easy to do. I had no problems while doing it. It didn’t take to long to do. They were patient and they told us what to do and said it step by step. We finished activating and my experience was excellent.

I just had my home security switched today. The tech was On time. Very informative and great customer service!!! Was a pleasure to have him to work on my home. Now I feel more secure. Goodbye ADT and hello Vivint Smart Home security!!!!

A door to door salesman came to my house last weekend on a Saturday (5/9/20). We have been looking for a home security system and to turn our house into a smart house eventually. So we were pleased when Vivint showed up because the Vivint system is exactly both of those. He showed just before 8pm, which wasn’t ideal, but that’s a minor inconvenience. We built out a customized package for my house, but my wife was unsure due to the cost and needed to mull it over. So we asked the door to door sales guy if he could come back on Monday.

My wife and I are pleased with the installation. It was quick and easy to understand. The app on the phone is user friendly. Highly recommend. Looking forward to using the service. The representative from Vivint was very precise and professional.

The TEAM was AMAZING great young people with good talent. Very impressive and knowledge was stellar. From the sales team to the field techs everyone was very smart and really professional with nice appearance. So, please keep providing this group of young professionals as good representatives for Vivint.

Very satisfied so far. Was a little disappointed that you didn't have a wireless doorbell ringer but other than that I'm very satisfied with the results. The tech came in and did a quick and fast professional job, he was very polite and courteous. He showed me and my wife have to use the system step by step. I hope to have the system for quite some time.

Technician arrived to guide through the system, which had already been installed by previous occupants. However Vivint will wanted to charge me an installation fee of $200! I said that makes no sense, which the technician agreed with. He called Vivint to waive the fee and they reduced in half. I still said no, so they reduced it $49, which of course I still say no to! I checked my bank account in the evening and I noticed Vivint HAD CHARGED ME $187!! So this experience gets two stars, one for an easy to navigate alarm system and one for the technician who was very professional and understating. Btw I called Vivint the following morning and was able to quickly and professionally get a refund.

Personnel very professional, did excellent job. The equipment is an excellent Alarm and camera film system. At very reasonable price. I personally highly recommended the product because is quality product that meet our safety standards needs. We glad to do business with Vivint Smart Home because we had poor alarm system before without cameras at higher price. Very grateful. Thanks.

I had a great experience with my Vivint Smart Home setup. I highly recommend this service! Cameras are crystal clear and the app is very easy to use. Customer service is very helpful and professional. Thanks for keeping my home safe, Vivint!!

Salesman was: informative, polite, patient, honestly willing to help with discounts, techs who installed were just as helpful and down to earth type of people. They answered all questions well with honesty. I would recommend this company to anyone I know. They were extremely prompt with all work required including paperwork. They do not take advantage of people who are not computer literate.

The young men Nick and Anthony were absolutely amazing. They were both very polite and knowledgeable. They took the time out to go over everything and answered any questions that we had. Vinint is very lucky to have them on board!!

Just had Vivint installed last night. So far I really liking it! Cameras are much better quality than the ring we had. Love the Thermostat. Have it synced with my Google dot and can control it from my bed by just telling google.

I signed up for the service yesterday. Tyler listened to what I needed. He didn’t try to oversell anything to me. That’s highly appreciated! So far, the system works exactly the way I want it to. Lex did a fantastic job of installation. He made sure I had no further questions about running the system. Highly recommended!

Our representative took the time to explain all devices and services being provided. Additionally, he made sure we knew how to use the panel and app, also that we understood everything before he left. Would definitely recommend the services to family and friends.

Gary, the sales rep was nice and very good at his job. We were wanting this kind of system, but I wasnt sure yet if we were ready. Gary made a good pitch and we were convinced. Ryan, the installer was great and did a fine job. The job was big and took him most of the day, but he did great!

I would like to thank the team for securing my home. They were professional and fast with hardly any interruptions. I look forward to seeing what all my system can do. Thank you all again! The best crew ever, now that's great customer service. Von

Technicians very nice, explained everything in detailed, started off a little rocky trying to find out what time the technician was coming. Spoke with several people at the call center, but everything went ok. System Seems easy to use and understand.

My technician was very friendly and knowledgeable. Cleaned up after himself and was done with the install in no time at all. Was very detailed in his description of how to set up the system and was able to answer any questions that I had. Great job.

Cameron was very knowledgeable and was able to answer all of my questions without a problem. He should be in charge of training people to provide the best possible service for your company. Any issues I had with my deal he was able to help me overcome those issues.

Overall, we are happy. Except that the installation time happened around 1800. And we were told that it would talk 3 to 4 hours. Which means that they ended past 2300. It was too late. Too late for our bedtime. I actually requested for a different day for installation and was so surprised to be notified on the same day after the signing that the installers will be coming. I could have refused then but opted to let them do the job. Just being kind and nice.

Vivint Alarm Company offered me a deal a couldn’t refuse. The representatives were very professional. The technician arrived on time, he was very knowledgeable and he was very friendly. The representatives were in uniform, with mask and very knowledgeable. The technology the company use work off the 5 G technology, therefore it provides the latest technology available on the market.

Thank you for giving me the opportunity to rate and make comments on the whole process to getting a Vivint Security system install at my house. The gentlemen was very knowledgeable, on time, and answered all my questions. The system has been working very well and I am truly satisfied that I went with Vivint.

Tech guy was great and very knowledgeable. He answered all my questions and again was just great!! I will continue to spread the word and let all my friends know about a great company to hire for great price.

Both Bao (sales) and John (installation) could not have been more professional or helpful. This was an upgrade to my previous system. My previous carrier was nonexistent until it was time for a price increase. I feel Vivint will have better customer interaction. I feel safer already.

Vivint did a great job on my install. Spencer was very knowledgable about the company and explained everything to me clearly. The installer Mike was friendly and helpful. He troubleshooted any problems he ran into very quickly in setting up our system. We are very happy with our new service. It wasn't until we got with Vivint that we realized how far behind we were with our home security. Before Vivint we were piecing our security together between ADT home security, Ring doorbell and a third party outdoor camera system. Vivint services are all upgrades to what we previously had and provides it all to us in one integrated system.

We were very pleased with the fast service we received. Both the salesman and service technicians were very courteous and informative. Mathew and Patrick were our technicians and did a very good job helping us understand everything. Job well done!

My family had a great experience with the team that were to introduce us and install the Vivint. Joe introduced us and Tony with the help of Brian gave a great presentation and walked us through The entire installation process. The set up was great and their attention to detail really stood out. I appreciate the honesty they gave and I would definitely recommend Vivint to my friends family and coworkers.

All of the reps and installers were very professional and efficient. I will absolutely recommend them in the future to friends and family. They took the time to explain how to use the system and were patient with our questions. Thank you!

Technician was very friendly and answer all of our questions we had, job was done very professionally and will definitely recommend it to other people. My family now feels very safe and happy to have a system like this, very easy to use.

From the sales point to after installation process happened really fast. I didn’t think in one day I would start feeling more safe. Now I can see anyone on my property and know that my family can prevent home invasion from just a phone. Thank you, Vivint Smart Home.

Overall this was a good experience though there were a few false statements made from the salesman. Installer was very professional and efficient. Though they came very late on a Saturday night, overall I would recommend to family and friends.

The staff was great! The product was explained well and all of my questions answered. Happy customer! My husband and I also appreciated the honesty. The techs were very well experienced with the equipment and gave great suggestions and guidance.

We had a great experience setting up our home security system. Everyone we worked with was friendly, respectful, and knowledgeable. They were thorough with their work and explanations before and after. Install was quick and everything is working great! Looking forward to utilizing all of the features available! Already feel safer in our home!

Megan the saleswoman that sold us back on to VIVINT was very professional & polite. The Vivint team that did all hardware installations was very informative & knowledgeable about everything they were doing. They answered any and all of my questions & concerns. The only negative con about all of this experience was 9:00pm-9:30pm is when the sales lady first made contact & an hour going over what was going to be installed etc. then it would’ve been after midnight if I would let the install team complete everything but I had them come back the following morning. It was just very late on a Friday night for anyone to be out trying to sell VIVINT'S services regardless the type of neighborhood it is, if that was my daughter I wouldn’t be happy no matter the circumstances as to why she was.

My technician was so knowledgeable and patient. He made sure our equipment was install properly and safe. Thank you so much! I will definitely recommend Vivint to any of my family and friends. They have one of the best security system. Thanks!

Ryan the installer did a great job, and was very helpful with his instructions on how to use our new system. Draven **, the salesman was very courteous and helpful in explaining the the system to us. We’re very excited to join the Vivint family of customers.

I was rescheduled 4 times before I got my install. I was told I would get credit and that didn’t happen. I wish I had more instructions on how to use the app. A pamphlet would’ve been nice. The contractor was a nice guy been could’ve made some better choices of placement.

I was greeted by a very polite, friendly, salesman at my door. He told me about my neighbor’s smart doorbell which I’ve used before, so I was intrigued. Going over all of the options with Justin was a great experience and he wasn’t at all pushy. I ended up going with a whole home security system. While the equipment is quite expensive, after my awesome technician was done with the installation and demo, I’m so happy I’m making the investment. The monthly service charge is very reasonable at just $30, and you get 0% interest on the payments. Two thumbs up!

I was surfing the Internet looking at security cameras when the sales rep rang the doorbell. I got two outside cameras, one inside camera, motion sensing, and smoke alarm. The installation took about 1-1/2 - 2 hours. So far I’m happy with my decision. It was fate...

Hardware is on the expensive side. Tech had trouble hooking up with our existing system so they are to come back next week to finish with his boss. Both sales rep and tech were very helpful and knowledgeable of the product.

He was nice and clear in presenting his product. He made me felt real comfortable, He was knowledgeable and speak very clear I understand what he was discussing. If you did not understand he would explain it again until you got it.

Craig did a wonderful job getting our home system set up. He was on time (we were late!), wore PPE the whole time, got us everything we needed and even let us a thermostat and fire alarm at the last minute. He gave us a great understanding of what our system covers and how to work it. He was polite, professional, and great to work with. Thank you!

Let me see how this works before making any referrals! They were professional! Please make sure this bill doesn’t go up! I Can not afford any extra! I think the price is astronomical! I will let you know how everything turns out. OK didn’t really want the drilling in the garage but it was too late so hopefully he cover that up. I will go out there and look at it momentarily but everything’s fine thus far. I will keep you apprised of everything and let you know how the system works out. Thanks!

Tristan was a great representative very respectful and knowledgeable. I am a little confused on what Fortiva is, I was told the fees would be waived and I would be spending $78 a month but I now have been set up with an account that I have to pay $1800 to and have no idea why. I feel like that wasn’t explained very well. But everything else was great.

The technician, James, was very professional, courteous, personable, and knowledgeable. He ensured he gave his professional advice and the recommendations on the services needed to provide an adequate amount of safety for my family. Furthermore, he was thorough in explaining how to work the system.

Blake ** came during the appointed time. After the sale, Jordan, the technician, immediately placed all devices. He wore a mask and gloves the entire time of the installment. He explained all the monitors to my satisfaction. Two hours of my day for safety in the future. That’s a win!!

We had a great installation from Vivint today. The equipment is fantastic and we are feeling very happy and relieved to be able to ensure better protection and safety for our home and family. We had outdoor cameras and door locks, window and door sensors installed. The panel and ap work seamlessly and are providing the level of security we were in search of. Installer was professional and courteous and did not try to sell us things we weren’t looking for. He was quick and left our home clean when he left. We are happy!

Everything is very nice. Lavaugn was very helpful. He had patience and went through with me how to properly work everything. Very respectable and kind. Explained to me how everything works and corrected what I was told on the phone.

The technicians and sales rep did a great job at explaining everything to us in detail. The set up of our equipment was very fast. I will definitely recommend them to our friends and family. We’re very happy with Vivint!

Geoff was prompt and knowledgeable. He installed and explained the system in an efficient manner. Great job! Camera views are great and will give us peace of mind knowing our home is being protected. If I can think of anyone to refer, I will do that.

Yes I would recommend a friend. Excellent camera. Excellent technician. The price was right. I had a situation in the beginning and the representative took her time and worked it out. At first I was approved but then there was a miss understanding that said I was not approved. Once the representative looked over the account and patiently heard what’s I had to say she ran my information again and I was approved.

Colby the promotion guy was awesome. Very nice. The installation went smooth and he was very friendly. Walked me through everything. He was very patient and answered all of my questions. Was nice and neat and cleaned up after the installation.

Sales person was very friendly, knowledgeable, and went step by step on what to expect from Vivint. Technician was friendly and worked and cleaned up after he finished. He also reviewed the security system with me step by step. I liked the system in my home and have access from my phone and check my house.

The salesman was very professional and polite. The installation went very well and he was very professional and explained very well how to use the equipment. He was very polite. I was very pleased with the experience. I would recommend Vivint services.

I had a deep hate for your company. Anywhere I went and saw a sales rep leave a neighbor's house I would tell them not to go with you guys. You screwed me by not letting me out of the contract since I was moving to a state where you didn’t support. The sales guys approached me yesterday, I quickly brushed them off, told them my story, and they went above and beyond. I feel like it was a win win for both sides and now you got me back. And I’m happy to refer again... unless I get screwed again. Then I’ll really go on an attack. Good job finding my sales rep! He was amazing.

The crew were friendly and knowledgeable..excited to have full security inside and out of my home. Will recommended to friends and family. I can rest at ease knowing my home is secured..and family is protected with Vivint security. Glad to also know my elderly mother is safe with her life alert necklace in case she has an emergency or a fall or not feeling well. Thanks to Vivint security my mind is at ease.

The technician are very knowledgeable and very patient and taking his time to listen to us and he make sure that we understand how to use the equipment. He said that to call if need to updated or put more cameras around the house. We use to have camera inside the house he said is not compatible but we call if we want one in the future. Right now we love our Vivint plus Ryan seems like very smart and very helpful. Thank you.

The Vivint staff were great. They were fun in the process of easy to understand about the system. I love it. Especially the app to use on my phone. To help keep in touch and keep track of everything. Being able to monitor and lock and unlock my door from my cell phone is amazing.

Customer service was great and the install was very quick. The people installing the equipment were very friendly and very helpful when teaching how to use the system. The System is very easy and simple to use. Having the system available on your phone makes it that much more accessible.

We have tried to get home security for several years and could never get approved, Vivint has continuously come back and tried again, well now, we got approved! And our salesman got us the best deal! I’ve not known of a more dedicated and caring company to take that kind of time and care to make sure a family can get the home security that is so badly needed during these times. Thank you Vivint!!

It's definitely high quality equipment, and they were out to our property within the hour. Although I will say the salesman kinda pressured us into buying without asking if we even wanted it. I was already planning on purchasing but I was asked to sign before I agreed.

Tech was nice, very knowledgeable of the system, explained everything in detail to me, wasn't trying to get me for every dollar. He showed me the best equipment to fit my home. Didnt take long. Very happy with my system so far.

Our technician was absolutely amazing! Jose was polite and very knowledgeable. He helped me with all of my concerns or questions. I will recommend him to everyone I know! Thanks again Jose! If it was anyone else I don't know if I would have gotten the service right away. He was on time Every time and he was such a considerate guy! He is definitely an asset to the company!

I'm very pleased with the installation and functionality of my new security system. I had never considered having a security system in my home and now I wonder how I ever lived without it. I highly recommend this system to everyone. It gives you a sense of peace and security for your family.

The technician that came to activate the system was very polite and professional. Victor is an employee worth keeping!! I was happy I did not have to get new equipment. He checked all of the sensors, changed the batteries, and set me up with the application.

We were very pleased with Todd the salesman as well as Jay and Brandon the installers. They were prompt and met our needs. Installation took awhile but they kept at it with a smile. No high pressure sale, very easy to work with.

Staring with the representative Angel, he was amazing. He took care of everything I needed, explained everything in detail and got me signed up without any hesitation. The technician that came out was awesome! He called before arriving, he checked everything out with no problem and he explained everything about the device to me thoroughly. His service was awesome! I would recommend Vivint to anyone! Thank you guys for the awesome service!!

Cody ** was the tech that came out to help me decide what was needed and install everything. He went above and beyond to ensure everything was correct! The whole house is now protected and it doesn’t break the bank either!!!

Everything was excellent from the installation of my equipment all the way to making sure I knew everything about my purchase. I would highly recommend this to everyone looking for home security!! I have already started recommending to family and friends!

Matt is an exemplary employee. He is knowledgeable. Patient when explaining the system and was a joy during his time installing the system. I wish him the best throughout his career. He is truly a treasure and asset to Vivint!

I had a excellent installation experience. Mr. ** spent ample time explaining the installation process, then educating me on the control hub and the phone app! The camera views are great. I will definitely recommend Vivint to family and friends.

Everything was amazing... no issues whatsoever! Thank you so very much. I am a senior citizen and this will be a lot safer for me. My kids think it's really cool also.. l would highly recommend this for everybody who wants to feel safer.

The guys were great. They were fun in the process of easy to understand about the system. I love it. Especially the app to use on my phone. To help keep in touch and keep track of everything. The voice for the system is good. Getting the hang of it now. Just rest of my siblings used to it. They will.

Ryan was great. I saw him doing an install across the street and asked for some information. He provided it and I decided to get a quote. We chose a day for him to come by. The scheduling folks changed our window for him to be here by hours, and it wound up taking away from dinner and family time. No fault of his, but something the company should try harder with. He was very professional and provided me some great advice on how I could adjust my order to get it into my price range. All the equipment is great. The cameras are HD, they even tell me if I have a package rather than some other disturbance. The app and control panel are well done and easy to use. This seems to keeps and bounds better than my last company.

Great service and very cool product. High tech stuff that I can use. In fact I have a co worker that I’m already going to recommend the product to. I especially like the cameras and door locking features. I hope to never really use it, but it is peace of mind.

Very good experience. Knew what they were doing. Very knowledgeable. I would recommend to my family and my friends. That is all we can say. Thank you for your wonderful sales person Elisabeth. She knew her material. She also informed us every step to get our service installed.

I like how you get to control what’s going on in and around your home and get notifications in a timely manner. I would recommend a training to staff on terminologies to use. I was told that I could co-sign someone by one representative and informed later by another that it doesn’t happen with Vivint-I was not happy.

Blake ** was super helpful. Dustin was at my house for install as Blake was heading out my door. Your employees are friendly and informative! I feel safer already! So far the system seems user friendly and appreciate that Dustin told me I will accidentally set off the alarm at some point.

I have had for a total of 11 hours. I am still learning how to use my new system. I am excited to have a feel of safety and security. Today my system will be completely installed with the smoke detectors.

Installation went smoothly, technicians were very helpful and informative on best placement options for cameras and sensors. System is easy to use and very convenient. Just got it installed. No hiccups yet, and hope none in the future! Definitely feel better having this system on the house, really love the touch pad and app access to view the cameras!

Love the whole experience. Both the tech and rep were really informative and professional. I wasn’t planning on getting anything but after the demo, I felt it was affordable & great to have. Thank you both for your hard work!

Better Service, my family loves the Vivint family and what it has to offer for us. Gooooddddd service. I love how great they were with us and how we were taken care of in one day. He was very detailed and descriptive in what is the best way possible for us.

Alarm smart home system. I thoroughly enjoyed the presentation and the engagement of the representatives that stop by along with the installers. Everybody was amazing! I will definitely be letting my friends and neighbors who do not have a system that it is definitely something worth trying!

I have had Vivint for 6 years and it's been an amazing alarm system. I always feel secure leaving my house because I know that the alarm system I always check if the alarm is on. The alarm system has never failed me or my family. The customer service with Vivint is amazing and whenever I call them, it is a smooth process.

Our experience was great all the way from sales to install. The sales was very professional and the install was same day and within the hour. Wonderful experience and will recommend to everyone. The equipment is top of the line and install was quick and done professional.

The installation with Daniel ** went very smoothly once I decided on the installation products. He is very informed on all the products and very professional. With regards to any complaints I would have, it would be that I was NOT told that the installation would/could take place the day the tech was arriving. Also didn't like that I had to make a cc payment when I spoke with Dustin at my first contact in order to "book" the tech. Other than that, I'm all installed and looking forward to feeling secure in my home.

Activate equipment. The tech was very helpful and knowledgeable. He repeatedly asked me if I understood or had any questions. He also gave me his cell number in case I have any questions in the future.

Quick and easy. Thank you for your help today, Ariel! I really appreciate the work you did today and the chats we had while we were waiting for the panel to reset. Hope you have a great rest of your day!

My tech did an excellent job. He was very thorough and very professional. I am so happy with my new system. Thank you! Thank you! Thank you! Great job! I will definitely tell everyone I know about Vivint Smart System. Thank you!

Brandon was very professional and did a great job on everything. His team was nice and polite and I would most definitely pleased with their work as a whole. Brandon showed my family how to operate equipment and stayed until everyone was well versed in operating the devices. Thank you all for a great experience.

Very nice technicians and very efficient and I really like that they pick up after themselves. The only thing is that it does take over two hours to complete but everything else was just fine. And the technician was very knowledgeable.

Justin ** is a magnificent salesperson. He has all of the personality and skills to sell. Thanks to Ozzie for your expertise and kindness. This was a perfect transaction. I recommend it!!! Ozzie is the greatest of all technicians. He knew all of the answers. He is very friendly! The product sold itself. It just needed a professional salesperson like Justin ** to make a happy customer want it. Vivint is a great security system. We’re looking forward to its full coverage of securing our home. We can know it all right from our phone, and even speak to our intruders straight from our phone to hopefully prevent any harm. I feel safe and secure. Thank you Ozzie and Justin for all of your service and courtesy.

The guys installing our devices were extremely friendly and nice. They ensured to show us exactly how it worked and were very patient with the three little ones we had running around the house. They stuck around while we tested the cameras and installed the app on our phone and walked us through how to use the app.

Freddy came out and explained all the details about my alarm system with me. He did an amazing job. He helped me get everything set up and also assisted me with downloading the app and getting my system set up on my phone. He was very knowledgeable and pleasant to speak to.

Thank you so much for helping me. Customer service or sales associate was so helpful in explaining what I was purchasing.i was like to recommend you to my brother and I friends. I wanted this item a year ago but I Procrastinated.

Carl **, has come by my residence to share with me about Vivint. He was very personable and showed me a video with details about the system. Carl even returned later & introduced me to the technician Dereck, who performed the install in less than 6 hours from Carl’s visit! I also have it installed at my parents house too!

I’ve only recently gotten Vivint and I already love it! It makes checking on everyone in my household so much easier too. I feel safer and more secure with my cameras and the option to lock and unlock doors from my phone.

All I want is to set up the internet! Not secure! I don’t want it anymore. That’s not I want. I only want to set up WiFi internet for playing the games or browsing the website, not securing my home safe. The technician is great, but the device is not my wish. I don’t want it anymore! Please give me the address, I will send the devices the technician brought to me to there.

The technician did a great job with getting my security system set up. He explained how the system works. He made sure I understood everything. He also helped me to put in my security code and was able to access the system online.

I commend Rich ** on his professional skills and experience. He was able to explain the advantages of switching to Vivint. We are very satisfied with our purchase! We will certainly recommend our friends and neighbors of the advantages of Vivint!

Jasmine was informative, upbeat and courteous. She represented your company so well!! I had zero questions when she left and I’m excited to have the system! I love all the features the system offers and it also made me feel comfortable after talking to Jasmine about the company. She seems to love her job and Vivint. I'm comfortable knowing my son would be working for you.

Great service salesman, and installers were a number one. My alarm worked like the salesman said. The installer showed me how use it. Great alarm. I don't know what else to tell you. The alarm is just like I thought it would work. I have a great day.

All the services were great. The guys who installed were fast, nice and very informative. The seller was also great very respectful and answered all my questions. I was would recommend to others. Great people and felt I could sell or run my own machine when the demonstration was over.

Earlier on 5/6/2020 an initial guy showed up to complete the installation. He was inconsiderate of my home rude and arrogant. He was asked to leave. Later on Andrew was sent. He was very knowledgeable, Respectful and extremely professional... He represented Vivint well. He should be responsible for customer service and training for the technicians going into people's home! Thanks Andrew!

I would recommend to a friend. Everything is working great. It has been a seamless transition. Wife loves it. I'm almost shy about writing but this is worth my trouble. Love the keyboard, it has everything right at your fingertips.

My experience with Vivint was excellent! Sharon was very professional in explaining everything about my alarm system. I would definitely refer my family and friends. The prices are reasonable and affordable. Thanks Vivint for a awesome experience!! Oh and the panel is very easy to use!! Once again thanks!!

Salesman was great with explanation. The installer seemed to be good at installation but needs to be better at explaining the features of the system. He was not bad just seems to be newer to the product he is installing. Still need my smoke detectors installed as well.

Great job! Agent was very professional and informative. He was on time for the appointment. I was very impressed with company. This was moving day and knew something would not go right, due to so many variables going on. But no glitches! Good move.

The tech did a great job with the installation and explaining the system. All the questions we ask he answered. He was very patient and kind, we ask him to wear a mask when he first got there and he had no problem with putting on a mask.

Great technicians and very thoughtful during this time. They were very knowledgeable and made sure I knew how to use the system before they left. They were very careful not to destroy the walls and cleaned up after themselves. Friendly faces and smiles are always great.

The guy that came to activate my system was polite. He also informed you of the work done to my system. And replaced the batteries to my alarm system and replaced the front door Sensor. And when the work was done he made sure to clean up behind themself.

Installation was s smooth process. The technician that came out was early and on location before me. While working, he explained as he was installing it. He made sure that he answered all of the questions I had. Very excited to have my new security system and i'm looking forward to using all the new features.

The representative on the phone was also very. I really enjoyed the technician. He explained things very well. Thanks for making it work for me. The service was well explained. I hope to recommend more customers for your service. I'm going to enjoy my security system and I'm also going to add on to my system.

From the very beginning, all personnel that I came in contact with (from the scheduling agent, to the confirmations, to the customer service reps during follow up) were very professional. The representatives that came to install the system were patient and knowledgeable about the system. I highly recommend this service.

The installer was amazing and did a great job. I felt a bit bad for him because he had to tell me most of the information. The person who sent him out left out quite a few details. Including the loan would go on my credit report and that we were loaning from a bank. Was nice the tech explained that.

Would recommend! Tech was friendly, fast and efficient! He explained everything in full detail and helped set up the mobile app. I will be telling my friends and family to set up service as well! Better to be safe than sorry.

The technician (Emmanuel & Mario) did an excellent job. They did their job professionally. They walk us through to make sure everything went well. I can recommend those guys or company to my friends. The customer service (Kevin) had a very good service too. He stand by every step of the way to make sure the installation will be done on time.

My experience was very good. All my questions were answered and everything was explained clearly. I was given a full tutorial on who the system works. There is not a lot to say, except I am very happy with the system. Thank you to the technician.

Installation was fast and the installer knowledgeable about this product. System will be easy to use with a sense of security provided. I would recommend this product to a friend or anyone looking for a quality in home security system.

Our technician was very knowledgeable and walked us through every step. I would thoroughly recommend this business to my friends and family. He came at the exact time he said he would be here, told us it would take 2 hours and exactly 2 hours later, he was done! Very precise!

Very happy with the service and the employees were very respectful and knowledgeable. They were also very understanding. I would recommend Vivint to anyone who is looking to get a security system that is reliable and not extremely expensive. Yhe prices were very reasonable and affordable.

Overall great service, from the salesperson to the installation. Will definitely be looking into other services in the future. Salesperson was very helpful and knowledgeable. Will recommend to friends and family. So far I am satisfied with the products. Thank you vivant for everything.

Very loyal and energetic employees! Extremely courteous sales representative and installation TEAM. I thought the products were crazy expensive but we did need to make a change with my wife's mom living with us now. She needs the medical alert feature like the one that you offer.