Vivint Reviews

Kevin not only did a great job with the installation; He put extra mile to explain in detail the use of all the equipment. All the devices were installed, me and my wife were so pleased with the job that he did.

Jake was great at explaining exactly what the product was and how it was installed. We received a great deal and have one month to try it out to make sure we are actually using it. The installation tech, Derek, was easy to work with and patient to explain how everything worked - sometimes twice because of our limited technical abilities.

The installer was very courteous and thorough. He did his job very precise and he was very clean. Overall it was one of the best experiences I had with someone like this. After the install, he took his time and showed us how to work the system.

I had to call too many times (+50) to get the door camera back online. They charge way too much for the service. 3 year service contract is too long, they increase the monthly payment on four different occasions and once you cancel the service, they charge you another 30 days in which, I was not informed about until, I received my credit card statement.

The installers were on time as scheduled. Polite, efficient, and informative. They explained everything very well and left behind no debris. Everyone I have came in contact with has been very polite and courteous. I would recommend Vivint to anyone!

Chris ** was the technician who install my home security system. He did a great job and was very professional. The job was done well and even if a problem arised he came up with a solution and everything went well.

We are very happy with our security system install. We had several technical issues that were a bit annoying during install (not our techs fault, they were great) but overall still pleased. Great camera resolution and a price that can’t be beaten. Would definitely recommend Zach and Wyatt to a friend!

A very good salesman. There was no high-pressure selling. We were very informed of all features of the system. The installation was professionally installed. The installer was very good at educating the system. Overall, we will recommend to others.

When sales technician Antonio ** came to our area and talked to my neighbor and I, I was a little reluctant about making a big decision is that. My wife and I had discussed upgrading our system. Also Antonio talk with me the advantages going with Vivint as I was a little disgruntled with my current provider. Xavier and Triden were the installers and they did a great job every step of the way. It will be a little time for me to learn the system, but with our neighborhood, it's best to expect the unexpected.

Although the install process was lengthy (we have an old home) the final product is amazing. From the doorbell camera to all of the different customizable features on the app, I would definitely recommend this to family and friends. The interface is very user friendly and easy to pick up.

We had an issue with the signature but he got it handled in a good way. He did a great job and was very patient with everything and I love how the cameras came out. Thank you for making it a great experience and glad to feel safe and have cameras around my house. Great job, thank you!

They were professional, very nice, and willing to help. The gentleman that I spoke with this morning who, set up the contact, his name starts with an R. I spoke with him today eastern time between 11 am - 11:25 am, he was just an amazing and awesome person.

Tech was very professional and came in full gear to make me feel safe in these uncertain times with covid 19. Also, he answered all my questions, explained everything thoroughly and was very nice. He walked me through the system and explained every equipment piece.

First of all, the technician, Michael, was kind and great at his job. He was thorough and respectful. The system itself has so many cool features and I am so excited to feel more safe going to sleep at night! The emergency feature is so cool. Thank you Vivint!

Had great and friendly service when setting up the control panel. Customer service line was simple and easy to call and quick to help out. The gentleman who came out to help was polite and asked my preference on wearing a mask and gloves before entering my home, that was greatly appreciated. He was quick to set up and walked me through everything and answered all of my questions.

Both your salesman, Max ** and your installation tech, Jason **, were very professional, polite and great to work with. Great assets to your company. My wife and I feel much safer with the security cameras working. I would recommend Vivint to all of my friends, family and anyone needing a security system.

Your sale representatives were professional, polite and fast workers. I would further recommend them. Now me and my family feel more secure with your security system. Now I can go to work or on vacation and know my home is taken care of.

Sales guy gave me a piece of paper with a bunch of prices crossed off and turns out they all don't go away. Install guy was terrible. Couldn't troubleshoot system. Didn't get installed in a timely manner. I missed dinner cause of him. Cancelled the next day.

Everything was going fine. They ask to have my credit unlocked and it would be soft inquiry. I agreed. Turns out it's a hard inquiry by the bank that determines approval. This was a very misleading interaction. If they were honest about the whole process. I would keep my product. But for me one misleading problem results in my trust. If I was told that it would've been a hard inquiry I wouldn't have wasted mine or the rep's time. I stopped him, by the way, as he was on his way elsewhere. That's what annoying. What's more annoying is everything is installed and I want it out my house. You guys need to have your reps be more honest about their sales. I was in sales before and this is wrong. I can write more about the situation but what's the point.

Robert explained every detail, step by step. He was able to answer all questions, as well as add another smoke detector to my account. I'm very pleased with the customer service as well as the equipment. I would definitely recommend this company.

The salesman and the tech guy both did a great job. Yes I will definitely recommend it to my family and friends. Very well mannered and knew their job. They both were very professional and respectful people. We had a good experience with them and hopefully they get a lot of work in this area because they really work for it.

Very friendly and knowledgeable staff. Made transition smooth. Would recommend company to others. Staff was very fast and provided extra care to household and continued to work even during a heavy hail storm that we had during process. We are looking forward to experiencing more that company has to offer in the future.

The sales representative and installation technician were both incredibly friendly and knowledgeable. I would definitely recommend this service to others as they buy out your previous plan and can install the same day. Window sensors, AC control, a doorbell camera, and fire protection were all included in my new system for less than $20 more than my previous plan (which included none of those things!).

I feel good about my system. I just need to be sure to practice with it. Josiah and Bao were great to work with. They explained things well and were very kind. I would recommend this to all my friends and relatives.

The tech was very professional and informative of the business. To call to schedule an appointment was a bad experience but the tech really changed my mind about the customer service for the company. Very satisfied with the product. I would recommend the service best for the technician.

Outstanding representation from beginning to end. This occurred during the pandemic season while visitation were still at limitations; yet I felt respected and service tidy. The system thus far reaching is doing exactly what it was built to do. The representative was excellent in her knowledge. My installer was amazing, working with all my interior request. Extremely professional and very neat work.

My techs were knowledgeable, kind and courteous. They answered all my questions and made sure I knew exactly how to work my system. Also made sure they cleaned up behind themselves. Also helped walk me through how to use my camera and the app on my phone.

Thank you to Mr. Alfonso ** and the tech, I believe his name was Tray. Who came to the valley from Utah, who did everything in my house. Now my house is more secured thanks to them. I am going to be able to leave my house with no worries.

Installation tech was awesome, made install in a timely manner and made sure that everything was working with no problem. He also explained everything right away and left us with no questions at the end of our install. Thank you, Vivint!

Greg ** made an excellent presentation, which strongly contributed to my decision to join Vivint. He was knowledgeable, professional, courteous, and thorough. I will recommend Vivint to others. The installation crew also did a good job installing the equipment, and did so promptly upon my execution of my agreement. Within two hours of Greg concluding his pitch, I had the system working in my home.

Thank you for a good customer service, the best alarm that we have right now with Vivint. The best security for my house. Yes I will recommend to my friends and family and my neighbors too. Thank you for everything.

Business and home installation. We had great experiences in both locations. Home was a bigger issue bc of age of house. He worked really hard and was very nice. Store was easier install and tech was awesome too! I will definitely refer Customers to your company. That sales rep was great too. Great experience

We have been thinking of getting a security system for a while. When Brendan came to our house to talk to us, he made our decision easy. And when Austyn got here to install our system he got right to work and explained the system to us. I’m glad we chose Vivint!

Both sales person and tech were very professional and nice. They were both very knowledgeable with everything and provided easy, clear instructions and information. Both were very quick and efficient. I am very happy with my new alarm system and highly recommend.

Great service, explained everything to us. Super helpful on questions I had. Had great manners and worked quickly as he could. Installed our cameras where we wanted. We are loving our new system. Me and my wife feel safer now that we got this system set up today. Thank you Vivint and Mr Jose A for the installation.

Explained everything to me before leaving. Installed new video doorbell. Great new doorbell. Ping camera smoke detector and sensors. I am very happy with the new system. It took less than 2 hours. Arrived on time. Very nice and had great knowledge of everything.

Everything is clear. The installation Tech did a great job. Just replace my glass brake sensor. I am getting a low battery reading on that sensor. Other than that every is great. I am letting the word out on this system.

Mr. ** he came on time, he explained and review point by point all the work for the installation and the equipment. He did a good job. Very professional. He helped us to set up all passwords, and showed to us the control panel icons.

Alex the technician, who serviced my property, went above and beyond to troubleshoot my new security setup. Very much appreciative of all of his hard work. Would recommend to others who are looking for this service. Thank you again! They were able to get everything installed before my move in date and did it around the fact that my internet connection wasn’t working yet. Very patient with it all.

We had been considering installing a security system for a while now. We had researched a couple of systems out in the market and finally decided on Vivint. The installation was done in a timely and professional manner. It was reasonably priced for all the features it brings. Best of all it is easy to use!

Jeff &Tanner were excellent at installation & salesmanship. Professional, courteous & got the job done! Jeff had difficulty getting WiFi to connect. He got it finished by returning early the next day. He cleaned up after the job. He was friendly.

Installation was perfect. The salesman and techs were great. They answered all questions and were thorough. They were cool with our dogs and kids and explained pricing and details with no problem. Thanks guys for and incredible job well done!!

Luke ** was awesome! He was kind, thorough and knowledgeable. He walked through all the things we needed to know and made sure everything worked and was ready to go. He was easy to work with and answered questions we had regarding our new service.

The team that came out to my house were excellent, very knowledgeable and polite. Had answers to all my questions and were willing to go the extra mile to insure that I was 100% satisfied with my smart system. 10/10 would absolutely recommend to a friend and have already showed my coworkers all my new equipment.

Both employees were professional, well informed and efficient. The Technician made installation seem effortless and was a very timely. Thanks Vivint! Jace examined the use of the panel, smartphone, deadbolt and doorbell very well and left me confident to operate all the equipment.

The ladies who came to my house are very efficient and nice. They went above and beyond to satisfy my security needs. I love my security system. I was surprised that women were installing security but they didn't disappoint me. Women can do anything.

Great installation, the professional was very polite and friendly. Took care to answer any questions we had, and left contact information if we had any additional questions. Was a fairly quick process, all in all from salesman to complete installation took less than four hours which is impressive. Four stars because we were told there is a week trial period before billing, however, I was billed $27 the same day. Other than that, this was a good experience.

My technician was amazing, she was able to install my doorbell camera and discreetly run the wire for it. She walked me through how my system works thoroughly. She even showed me how to create rules where my camera will record when the does open. I recommend her service.

All I can say is that Karsen really did an outstanding job. He was so awesome in his work, attitude, personality and just a fantastic your man. I would highly recommend him to go and do work all over the world because he can do it with his great personality. Karsen just continue to do what you do and you are gonna make it life????

Octavio did an excellent job installing all the hardware and explaining how it works. The system is very user friendly and I’ll have a peace of mind knowing my home and family are safe! Thanks to Octavio for his hard work and patience. I’m looking forward to putting the system to use.

All was great. Very nice and polite personnel. Good job. Took time to explain how system works. Very well train in their work. Made no big mess. Will let all my friend and family know when they need a alarm system.

Excellent service and both techs was knowledgeable of the equipment and relying it to me to understand. Real nice guys and would recommend them to anyone. The equipment was high quality and I can see that it will last a long time before it needs any maintenance.

Michael notified me when he was an hour away and showed up on time. The install was perfect with him taking extra steps ensuring I was satisfied with the locations of the cameras etc. I’m a returning customer and believe Vivint has the best equipment out there. I’d recommend to friends, neighbors and family.

The sales team were very nice, but the installation team, they were Fabulous, they went out of the way to help us and I really appreciate it. The team was pleasant and So knowledgeable and Helpful, thank you very much!!!

Explained everything and review with making me do things. Very enjoyable and a great help. She Was there to be of total service, both for installation and what she felt best for me as a customer. We discussed various options that I have and how to take care of contingency that may occur.

Mr. Cris, technician, was very knowledgeable, respectful and precise with setting up all equipment at my home. Cris not only suggested locations for cameras and digital panel but also listened to feedback and placed objects in good place. He explained and demonstrated how to use the panel showed me procedures and answered all question. Excellent job!

Jaden was very professional when working on our system. Explained how to use the system thoroughly and asked if I had any questions at the end of it all. Excellent customer service by Jaden, Bryce and Seth. Will be referring business to Vivint moving forward.

The salesman was very knowledgeable and made things easy to understand and choose from. The install team was also great and efficient. The install team was very busy so they didnt get to my home until very late. He put in a call for others to come help and the other two were good as well. Everything works fine and everything seems to be just as said. So far we are liking it a lot.

Great customer service! Everything was explained perfectly!! Yes I would most definitely recommend to one of my family members! I feel so safe right now being able to monitor my home. It also feels great monitoring away from home! Thanks for a wonderful service!

The Vivint sales person was pleasant. The technicians came very quickly within 30 minutes of finalizing the order. I made a mistake and placed the iPad right under the thermostat. That thermostat started to register hotter due to the heat from the iPad. Send a text to the vivint representative and she had the technicians to my house within 5 minutes to change the location of the iPad. Based on that experience alone, I would have to say excellent customer service. The cameras produce an excellent quality image and the system works nicely with our Alexa products.

There were 6 lovely young people on the crew that installed my system, but only one was wearing a mask. I'm 65, and while in good health, I don't want to take undue risks. The number of houses and people these kids come in contact with only multiplies the risk of spreading Covid 19.

I will see how I feel overall after my trial ends. I can't recommend any product to anyone until I am positive about my reviews. It looks very user friendly so I am excited to learn how to familiarize myself and my children. I like having the app from my phone.

When I first saw someone walking to the door my first thought was, "Ugh. Not again." But I was pleasantly surprised with Hayden, such great customer service! He answered all my questions and explained everything I needed to know. The installation was a little lengthy but no problem at all. The tech also answered any questions we had and was very nice and professional. I have only had Vivint for one day and already love it!!

Install began after 8 pm and the installation process did complete until close to midnight. The installation had to resume the following morning. That is not acceptable. It was too late at night to attempt to install a security system in someone's home.

The customer service approach was very polite and professional. The team that installed was knowledgeable and punctual. Answered all questions with assurance that you understood the whole process. Teamwork was truly amazing. I would recommend this company and product to my family and friends.

Sterling was great, pleasant and easy to talk to. Although I do not like the idea of having to pay more for security service, truth is I need what Sterling was offering w Giving and the opportunity cost to have everything installed same day. I live with my mom and needed a more user friendly system.

This is my first security system. I’m very pleased of how easy it is to use, even from my phone. The guys were very knowledgeable of the product. I find it very cost effective. I like the fact that you don’t need WiFi to use this system. Especially out in rural areas.

They were great and very professional. Very knowledgable. The install was fast and efficient. Very helpful on picking what I needed to the end and setting up the app. I would recommend them to anyone looking for a home security.

My sales guy was nothing less than ** amazing.. Pardon my French lol. I am a hard sell just because life lessons taught me to be. Not only did Jorge answer all of my questions the push back he gave showed passion for his trade. I had ABSOLUTELY no intentions on purchasing yesterday. It was Jorge who got me to change my mind not the system bc there are hundreds out there for less. His passion, his knowledge, his straightforwardness, his personality I could go on and on. Vivint this man should be in leadership and train your other reps. He will go far! So happy with the service I received but I am even happier with the individual who sold me my new system!

The salesman was completely on point! Explained everything great!! The installers were very personable and very quick and explained everything on how it works and the easy way to use even your phone app. Took their time when explaining everything as well.

First off I would like to say that everyone we spoke with was very nice and knowledgeable. We love the equipment we got. We will most definitely receive to friends and family. The system is pretty easy to learn as well!!!

DO NOT GET TRICKED!!! I was tricked into the agreement which I specifically asked the salesperson if there will be any early termination fee or penalty fee, he said NO. I decide to cancel the services due to horrible experiences, months later, I received a collection letter for ~ $2.5k. I called collection company A, made arrangements, paid whatever they wanted, and again, I received ANOTHER collection letter which for an additional $1.3K from collection company B!!! I have no clue how many hidden fees they have and want me to pay off!!! I called into Vivint, they don't have an answer, they blame everything on the collection companies. There are two different collection companies and this customer services person has been repeating on the same one I have made the payment, not the one I called in about. Horrible services, DO NOT RECOMMEND!! DON'T WASTE YOUR MONEY!!!

Awesome system. Can have all houses' security, temp, and activity at my fingertips on Vivint app at all times. Have it on 3 houses and will continue to place on future properties. Free installation with top notch employees. Very intuitive system. Can help you save on insurance costs too.

Our installer was quick, knowledgeable, and friendly. We decided on Vivint late in the evening and he came in to do the installment with a positive attitude the entire time even after 11p. Once everything was installed, he gave us detailed explanations on how to use everything and never got impatient with our questions. He was a delight and we were happy to have him.

Aly showed us options of what could be done to our home. We purchased the basics with two cameras that have great quality. I can now check on my dogs throughout the day. There is no contract and you have the option to pay off the equipment when able.

He was very knowledgeable, pleasant, and quick. He explained everything. He took time to answer all our questions. And explained carefully and thoroughly the system. All in all, it was a very professional installation.

My service team did a solid job explaining the benefits of this system over other options that are on the market. The team maintained social distancing rules and got me set up in about 4 hours. Looking forward to testing out all the functions!

Very happy and the guy that came was very thorough, and made sure everything was working perfectly! He was very polite and showed me how to operate the console and helped me with the app. I've also been trying out the door bell and checking the camera and I'm in love! Thank you!

Excellent service provided by the technician. He did a great job ensuring the the system was installed correctly and that we had the proper understanding of the functionality. He provided the pros and cons to ensure we were aware of the featured of the nodes at the right price.

Richard came to our house. He was here for about 4 hours. Walked us through everything and was awesome. I would refer him to anyone. He was excellent. He made our experience with Vivint great. He showed us everything that we needed to know.

After the installation was complete and the 3 techs left, I checked the panel and it was unfinished. (Wires are all over the place and the panel door can’t close.) I had to call in and schedule a tech to finish the job.

The technician has a very pleasing personality. He answered all our questions and instructed us thoroughly on how to use the system. He made sure that everything were all covered and reminded us on what to do before he left.

The Vivint tech that came out to our house was very helpful and personable. He got us set up quickly and made learning how to use the system easy. The service itself is great and their app works well. I was able to connect it to our Google Home account easily to keep track of the security of our house.

I am so excited to now have my home secured by Vivint!!! My technician Carlos was awesome!! He was very polite and knowledgeable on my new system. Thanks to him I can now rest at night knowing my home is secure for me and my family!!! Thanks again Carlos!!!

Technician was prompt and very professional. He was polite and very neat. He wore his protective gear like he should have, especially due to the pandemic going on. He did an amazing job and I am extremely pleased with his service. I have recommended 2 customers so far!! Five Stars for this tech???

We were scheduled quickly for service, the technician called the day before and arrived on time as expected. He answered all our questions as he evaluated the home for best product installation. The camera has a wide, clear span. We are looking forward to using the system.

I was very impressed with the simplicity associated with the Vivint security system. It is very user friendly and easy to learn. I'm looking forward to fine tuning it to my specific needs in order to make it easier to getting to make it work easier for my family.

The sales rep AJ was great. Answered all our questions and explained everything to us. The installers were also great. Very thorough in explaining the system after it was installed. They even cleaned up after themselves! Will definitely be referring Vivint to friends and family.

I had the BEST experience from start to end. The installation expert was just that. An expert! Who took time to help me and answer all my questions! He is fast, reliable and knew what he was doing. I highly recommend Vivint.

Both of the employees we interacted with were very helpful and responsive to our needs. They both communicated well, and did not try and oversell the products we did not need. We definitely will recommend this device to friends and family.

It seemed pretty straightforward easy to use. Monica was very helpful explaining how to use the panel and apps on the phone, as well as explaining how to secure the home plus the windows and when we leave.

Vivint rep showed us what they had and it made sense. Installers were here within minutes and had the new system up and running within an hour. A little more expensive than our old system but with many more features. Cost will drop in 5 years when equipment is paid off.

Vivint Customer Service is great! The ability to get items installed and receive detailed information about how to set up our system was excellent! It’s easy to manage for both adults and children! I feel happy knowing I can sleep peacefully in the comfort of my own home! Thank you Vivint!

Vivint salesperson was very nice and did everything he could to help us get this alarm system. The installers did a great job explaining all the features of our alarm and the app. It was a same day installation which was perfect.

The installer was great. He answered all concerns very accurate. I would recommend this company to my family and friends. He was very professional and knew exactly what he was doing. He was very knowledgeable about the system itself and the installation.

Nice company...they aim to please and are a deadshot. They were very patient, answered all questions and made sure we understood all aspects of what we were purchasing. The hardware is modern and offers a great sense of security. This product will adapt with the times and never grow old. Great investment for the lucky ones that choose this brand. Thanks Vivint!

I am an older woman who can take or leave technology, depending on the circumstances of course! I had Laura on the phone for at least an hour asking questions, switching devices, trying to sign forms, etc! She did act like she was on commission! She as personable, knowledgeable and compassionate!

Installation of entire system was painless on my end. Technician (Noah) did a great job. Now we are experimenting with all the options available thru the app. Important to note we left our other security company because they could not provide external security monitoring and Vivint could! Love the 4K video.

Salesman was super friendly, informative, and helpful. Did a nice job reassuring all of the questions we had and setting us up with our ideal system. Not to mention we were able to get installed the same day. No issues so far! Would definitely recommend!

The experience was pleasant and professional. The tech was on time and friendly. He explained in detail how to use the system and made sure everything worked before he left. He also gave a few tips on how to use the app and the features it provides when away from home.

Love the equipment and is user friendly. Technician was nice and had patience showing us how to use the equipment. Vivint is a good company to to use if you decide to get home security and the monthly charge is reasonable. Try it and you will definitely be satisfied.

Very Knowledgeable installers who took the time to make sure everything was done correctly. They also explained how the system worked and made sure we knew how to make contact with Vivint if needed. Very professional group of workers whom I would recommend to others.

Estimated payments $75 monthly. Actual $80+. Estimated cost during intro $2500+ final Financed $3080. Was not informed about credit issue until email was sent for denial which I thought this was not a credit related issue but a glitch in the software. Told the Phone will work great before installation. After installation told you have to have wifi. Don't appreciate the fast talk and fast installation gimmick. I really don't like this! Not happy! Is this going to affect my data on my phone. I want my old system back!!

I have been wanting home security. Thanks to my new system, I can see what's going on with the touch of a button, and know that my home and yard is now under surveillance, and my family and pets are safe.

I had an amazing experience. The young man that set up my system was prompt, respectful, and very professional. He was very thorough in his explanation of the system and its entirety. Overall very pleased with the service thus far!

Your field reps were great and I received immediate and professional installation. The overall service and value of the product are great. I would definitely recommend Vivint to family, friends and neighbors. Thank you!

The tech we had was great and very helpful. He explained things great and made it easy to understand everything. He also told us about additional products that we did not know that were offed through Vivint. It was great.

The camera they installed stops my garage door from working. The motion sensor in the house does not work at all and the sensor added to my sliding glass door has actually fallen off. It's been 2 whole days. Come fix it now or come get your gear. I didn't pay you for crap equipment.

Tyler is a great salesman for your product. He knows how to introduce all the products and then some. The total price is reasonable. There were some hiccups with the young man with the installation. That took a little too long. Even though he came well prepared there was slight lack of knowledge what went wrong and when the area supervisors came through everything got resolved quickly. Needs to take some time to have the client know exactly how to work the products and suggest how much more they can add to make the house more safe and effective.

The salesman and tech who visited me were both very friendly and professional. I'm very happy with the service I received. The app is easy to use and I'm impressed with the camera and lock. I like that I'm not renting this equipment.

I was very impressed with their knowledge and ability to get the job done in a short period of time. Very friendly and polite. They were clear on how to operate my new system. Since I am getting up in age my children have been worried about my safety. Now this can put their minds at rest.

The installers were very good and accurate. The salesman was very good. They were on time. They cleaned after finished. The system seems to be very efficient. I would recommend this system to everyone. I enjoyed talking to all the young men. They were very friendly and respectful.

I was extremely pleased with the sales and service of our home security system. The people that installed were friendly and very helpful in explaining how to use our system. I have recommended to several of my friends who are looking into home security.

Both Colt and Harrison did an amazing job. Very friendly and professional! Everything was explained and we are very satisfied with the service. Thank you for the great experience we had with YOU. Have a great day! And come back see us soon.

Everything was explained in detail. The process was very easy. The system is very easy to use. It was a quick install process. I would highly recommend to anyone installing a system. It also links with your Alexa and many other things in your home. We are going to look into putting in Philip lights that will link to our system as well. Very happy with everything.

Installation was very professional. Mr ** was polite, thorough, and well dressed. He took the time to educate me in a way that I could comprehend in a kind manner. Top rate service. I plan to refer to all my friends.

Installer wasn't that much informative on the equipment and he left a mess behind himself. I have a hole in my wall, which no one informed me was gonna happen. Automotive oil droppings from his vehicle is in my driveway. (I do feel all techs should park on the street.). I dropped one service carrier to get this treatment. #notgood

The sales rep that stopped by our home was very knowledgeable, he answered all our questions. The technician was great. He has been the best service person to ever work at our home. As for now everything has gone very smooth. We are happy to have made the switch.

Davis and Jared were great and very helpful. They were kind and very personable. They were the reason we chose Vivint. They system is awesome and installed in very easy to use locations in the house. They also showed us how to use it which was super helpful.

Thank you for having Jon ** come and talk to us about the system and the technical guy come set it up. Now I don't have to worry so much and I will let all my friends and families know to get the system and the technical guy and jon did so good and they was so nice.. I would not have jon and the technical guy if it was for you guys. Thank you so much.

Griffin was great and the installer was great also. Griffin explained all of the services offered and was very positive and polite. The installer was very courteous and even offered to clean up after he installed our unit. Everything was done in a timely manner. I very pleased with it all.

The technician was awesome and did an amazing job despite having to stay much later than was expected. He demonstrated everything well and dealt with any issues quickly. Thank you for all of the help. I am looking forward to using this system!

We love our new system. Everyone that we spoke with was incredibly helpful and very friendly. Installation was quick and everything works perfectly. Highly recommend it to our friends and family. Can't wait to use it in the future.

The whole experience of representation was wonderful. The only downfall is that the service tech did not give me advance notice that I needed to know my WIFI password. I felt rush and in a hurry by him. I am retired. He should slow down more and explain more thoroughly in detail next time. His installation skills are outstanding.

These guys do great work. They were on time professional, clean and easy to communicate with. The service guys made sure everything was the way we wanted it. It saved us a lot of money plus with all the gadgets I am so excited about my new system.

From the time of sale to time of implementation, it took less than 2 hours to get fully setup. The technician was very friendly, knowledgeable, and made sure I was completely aware of everything that was getting installed and where it was getting installed. He showed me how to use everything and made sure I was comfortable with it before leaving. Looking forward to seeing how everything works in the coming weeks.

The salesman Martin is awesome but the installation was poor. The unused holes in my drywall and the marks on my drywall that I now have to paint? Also the new equipment has dead batteries? How could this possibly be? I'm thinking about this 3 day cancellation. Fix my drywall asap. Love the equipment and technology but now thinking this was a good idea after all.

I'm loving the doorbell camera, which was added to the security of my home. Installation was a breeze. The monthly fee is less than what I was paying with my previous security company. Thank you Ben and Paul for great service.

Everything was explained and we went over all of the ins and outs. He did a great job including us in the process and we love our new system and feel so much more secure. Can’t wait to get acclimated to it so we can use more of the features that they offer.

The guys that installed the cameras did a great job. They explained what they were selling and what was been installed. They were professional and answered all the questions that we had. The installation process did not take a long time.

We had both a Salesman and a Technician here today and they both have exceptional customer service! They were both very knowledgeable and friendly. It was a pleasure doing business with them! We will definitely recommend Vivint to friends and family.

Adam, the Vivint installer was a pleasure to work with. Prior to arrival courtesy call was given. Once arrived installer was very professional and pleasant. He also provided a installation plan prior to start. Once installation was complete gave a thorough walk of equipment, and I was very pleased with ending result. I was left with a in depth understanding of equipment, and am very pleased with my overall installation process.

So far so good. We met with a Vivint representative this morning. I do not like sales pitches and am skeptical of most everything. Our rep was concise and didn’t try to sell me things we don’t want or need. Scheduled the install for this afternoon. The technician was 30 minutes early (awesome!), and installed quickly. He explained how our system worked and made sure we were comfortable using it. We’re quite pleased and hope our initial impressions hold up... I’m sure they will.

The tech showed up on time with all of the proper equipment and even allowed some changes to the original order. Installation was quick and easy, too. I already have several Vivint systems and I will continue to recommend Vivint to friends and family members.

Fast and knowledgeable. Great service. Techs were clean, wearing masks and very nice. We felt very comfortable with Vivint and happy to recommend them to our family and friends. Thank you! We are very happy with the service and experience.

Service was great. Everyone was professional and courteous. Would recommend Vivint to friends and family. Had a few problems with install but they worked them out, my Wife, Son, and myself are very happy. Vivint is cool super. Thank you.

Great experience with the Vivint salesman and the install team. Answered all of our questions and great customer service. Can’t wait to see how the new system goes! Been with adt and Vivint makes it seem like I have dinosaur equipment! We have doorbell, three cameras and a motion detector. **

Great installation, it was easy and the guy set up everything for us and showed us how to use it all. I love that we can control the system from our phones and that it shows us the weather and alerts us if there is a tornado warning.

Our technician Tim did an amazing job installing the equipment, very clean job and professional. He took the time to explain our panel and the appt to us, he made sure that all of our questions were answered. Overall this is our first day with VIVINT and are already extremely happy.

Rome, did an amazing job! He explained everything and made sure we understood the system. I would definitely Vivint to anybody! I count on adding more to the system in the future. Thank you Vivint for the amazing service.

Love my new system. The guys were super nice and respectable. Explained everything well and left me with no questions. These guys were the best, so give them a raise! I have never experienced such courteous excellent service. They were very respectful of my home and surroundings.

Out New Vivint Smart Home is awesome!!! So far we have been very pleased with all the communications we have had from the sales rep all the way to the technician that installed the service. NOW WE CAN FEEL SAFE IN OUR OWN HOME!!!!

They came in and they they were very good and very careful of their job plus they made sure that everything worked as well as cleaned up after they were done. I would recommend them to anyone, very pleased with everything.

Quick, efficient and cost effective!! The guy came to the home and in 1hr checked, updated and installed everything!!! Compared a few services but Vivint had the best price and equipment combinations!! Had my parents get service as well and they love it!! Easy to use app and features which are very helpful for our family!!!

Very knowledgeable and helpful sales reps and installer. They were friendly and courteous. Installer did awesome putting everything up. Our home feels very secure and safe now. Highly recommend to family and friends. My family and friends will love having Vivint too! Great job Vivint!

I think it’s really cool that Vivint has people from all over America but they still manage to find the best people. The guy who talked to us was very nice and knew what he was talking about and was really good with questions. The installer took no time to put the system in and was so cool. He took his time telling us how to use the system even though the system is super easy to use. And the whole system is incredible. We had ring and it took forever to see the live feed, so when we got alerts, we could never pull up the cameras in time to see the issue. No longer a problem. Thanks Vivint!

Technician Was very nice and very knowledgeable of the services and equipment provided, would highly recommend to anyone I know and look forward to doing business with again, and in the near future! Could honestly say the best security system I’ve ever seen in my time. Vivint is definitely doing something no one else has!

Very friendly and helpful service tech, he was on time and worked quickly. Very knowledgeable. I have already recommended Vivint to family and friends. I’m excited for my new security system. It’s nice to feel safer at the new house.

My rep Jared was super friendly, professional, and was able to address any concerns we had. Our tech was the same way! He has some challenges due to my rent house just being outdated and a bit harder to work with but overcame any obstacles he came across. Very happy with my experience so far and will be recommending to anyone!

Your technician Graham has a very positive attitude and exhibited great customer service. I will gladly refer my friends and family to him for service. Also, the Installation Technician was professional, prompt and courteous. I give Michael a thumbs up as well.

Our technician was on time and professional. He walked us through every step on how to arm and disarm our alarm system. Our technician answered all of our questions and made sure we very comfortable with our alarm system. Thanks for your help and installation!

I am completely satisfied with the installation and service. The sales person Kareem was fabulous. 5 stars. I am trying to contact friends that would be interested in the service. The cameras are very clear and vivid. I love it.

Vivint sales representative was amazing and very helpful. Both the technician and the sales rep made sure everything was situated and that we had what we needed. I would most definitely recommend Vivint to my friends and family. Thank you!

Preston started my sale and explained everything thoroughly. I only had basic questions, so how could I not join. The installers were on site quickly and would not leave until everything was precise! I enjoyed every moment and can't wait to enjoy the service.

Sales was very friendly and the installer was extremely knowledgeable about everything. It was a good experience and is very much in a good price range. I will recommend this system to everyone who is looking to secure their homes.

Amazing customer service, knowledgeable, took their time to make sure everything was set up accurately and efficiently, explained in detail the system, how it works and what we need. Would definitely recommend to friends and family. I feel safe with my family and know I am in good hands.

Miguel was very friendly, honest, and professional. Everything is working as promised and I’m so happy I went with Vivint. Having a home security system with a reliable connection and great customer service is absolutely important to me as a single mom.

We had an excellent experience with our installer David. He gave us the terms and conditions and explained the process of using the alarm on the app and main monitor. He also helped get us a good APR on our loan for the equipment. He gave us a little quiz which was fun but necessary to make sure we really knew how to use the main panel.

I look forward to using my new camera-enabled alarm system from Vivint. It was installed yesterday to replace an older system. Installation techs were very good and I am pleased with their work. The app is simple and easy to use.

Was looking around for home security system and found Vivint! They had great customer service, super helpful. Got to talk to someone on the phone and they walked me step by step on how to work everything. Can’t wait to get started!! So excited!

Very professional and efficient installation. Looking forward to being monitored by our new Vivint home security system. Darryl was very helpful throughout the entire installation, he taught me everything I need to know about my new system. He answered all my questions and was very pleasant to work with.

The guy was real nice and helpful. He did everything professional. It looks real good and neat. He showed us how to use everything and even advise to call him on a later date if we had any problems. Ratings A+.

I loved the customer service and how the technician helped us with the equipment. We got out answers answered. The technician helped us down the app and showed us step by step how to use the app and also the tablet.

The representatives that came in were very friendly and answered all the questions I had. The installation crew came in and installed l my stuff quickly and were very respectful. They showed up less than 30 min after we decided to put this system into our house.

I was intrigued when the seller explain how the security system will work. He is a very good salesman. So far I like what I see what the technician installed earlier. However, not all the installation was done in one day. We have to wait 3 days for the smoke detector to be installed.