Vivint Reviews

John, our technician, was amazing. He was very friendly and personable. Even after receiving another job while at our house, he didn’t hesitate to continue giving us top notch respect and service. He was also very friendly with our dog and acted like it was his own. Would highly recommend to everyone.

As a new customer with Vivint, I am very satisfied with how everything went with the process and install. Technician was very polite, efficient with the install and helpful on showing us how to use the monitor as well as the app on our devices.

I had a very good experience with Vivint’s installation service. The technician was very efficient and knowledgeable and everything went very smoothly. I am impressed with Vivint. He also easily removed my prior Ring doorbell that I struggled to remove.

With the purchase of Vivint I feel safe at night knowing that we are safe and secure in our new home with window and doors detectors throughout and cameras around the perimeter. Both the sales and installation staff were very helpful and patient, they were wonderful. I will recommend Vivint to friends and family.

The installation process was very quick and I was given a tutorial on all of my devices before leaving. It is very affordable with different package options, and leaves me with a great relief to have a sense of security in my home. Thank you!

We are pleased with the things Vivint had to offer. Jack the salesman and Roe the installer were very professional. Roe worked late in the evening to get the insulation complete. They explained the system to all of our family members who will be using the system. I feel the price was fair for what we received.

Very pleased with the installation and training from the Technician Tama ** who did an excellent job and surpassed what I expected. I was upgraded with the right amount of equipment that fits a 1800 square foot residence. Thank You!

The tech was very professional and courteous. He explained everything and made it plain and simple. He answered all my questions and made sure that I understood what he was talking about. He showed me how everything worked on the keypad, how to put in code and how the sensors worked. I was impressed with his knowledge of the system.

It took entirely too long for the purchase and installation of the system. Additionally the installer must have accidentally picked up our key to our back door and we have spent time this morning trying to get that issue resolved.

Bought out my contract with my other company. Went above and beyond and showed up extremely quick after I signed to install. The install was smooth and taught me how to use the no brained UI for the touch panel.

The Vivint representatives I spoke to were knowledgeable, professional and friendly. George answered all of my questions thoroughly and Marion quickly and efficiently installed the hardware all while training me on how to use the various components. It was a very easy and amazing experience.

Vivint has been professional and very helpful during the process. I appreciate the salesman and also the technician who installed the equipment. All of my questions were answered and I’m happy with the system. It’s easy to use and user friendly. I'm so glad I decide to go with Vivint!

The representative who came to my house was very polite and informative and pleasant while pitching Vivint to me. The technician came shortly after to install my new system and did a great job explaining how it works. I think I’m going to be very happy with Vivint.

The installation crew and the sales guy Connor were both awesome! The only reason I am doing 4 stars and not 5 is while I appreciated the quick install and I’m sure in some cases it is convenient, it was late and I would’ve chosen another day if I was asked. I think the techs left my house around 11 so kudos to them for working that late but like I said that was a little too late for me to still be up. Other than that great team, easy set up and install didn’t take too long.

Great service. Very informative. The tech did a great job explaining and was on time and friendly. The system is easy to run and user friendly. He explained the process a step at a time and helped set up the app and add my wife as a user. Would recommend the system to others

It was late in the afternoon and by the time the technician came, he said it would take till midnight to finish the install. Things had to be moved in order to accommodate the installation. My husband and I are over 70 and we usually go to bed early, so this was unacceptable.

Saul was very personable and professional. Experience was very pleasant. He explained and continues to offer assistance by calling to follow up and making sure we understand what is required to complete the process. Our daughter and son in law already have Vivint and highly recommended it. Saw the owner on Under Cover boss and we were very impressed.

Our installers, Troy, Lewis, and William, did a fantastic job. They were swift, knowledgeable, friendly, made sure to explain everything, and cleaned up after they were finished. They went above and beyond with all of their work. We couldn’t have asked for a better installation experience.

I was not pleased at the beginning due to lack of communication & notice on arrival time, but the setup & installation process went very smoothly. Austin was very open towards my dog & also helped me hang a flag. Overall I feel so much more safe knowing I have this great security system & cameras.

Alex was amazing man, friendly and knowledgeable to assist me in setting up my services. He walked me through it step by step and answered all my questions. Glad that he took the time to explain everything in detail.

The tech was very nice and understood his job. Communicate the information and any questions I had to ask. Walked me through each step and informed me of all expectations. Informed me that I would receive a call and that person would be asking me some questions. Thanks.

Impressed with our sales guy, not pushy at all, very friendly & knowledgeable. Our installers were also very friendly, professional & informative. They answered all my questions & listened to my concerns. The cameras are all very clear & there is no lagging in live mode.

The technician was patient, courteous and very professional. All my questions were answered and the job was flawless and complete. There were no exposed wires, he took away his garbage, and even asked where my recycle was. I will definitely recommend him to my friends.

I found your service very helpful for my security needs. I was going to install the cameras on the outside so I have a better view of the property. Your sales rep however was very pushy. So far we are satisfied with this product and it doing what we expect it to do.

Dayton was excellent to work with and very fast. Great personality and answered all of our questions. Very knowledgeable. Our technician was Brandon and he literally showed up before the ink was dry on the paperwork. Worked until 10:00 pm. Very fast and very knowledgeable. Was impressed with the entire process! Your pricing structure is also much better than it used to be!

System is okay. But the installation was horrible. Guy did a horrible job. Left all trash all over, and huge holes in my walls! & broken my existing doorbell, just to put the new doorbell camera up. And he was here for 5 hours when it should of took the recommended 3-4 hours. He was on the phone inside my home canceling another appointment. Very unprofessional. That should of been done in the car before entering my home!

Alex was helpful in setting up our system. He helped me set up a time that worked for me. He sent the written instructions on a text which made it easy for me to follow along. He was accurate and precise in his instructions. He answered any questions I had in a timely manner. We are excited to use this system. This was a great experience overall.

Great Service by the technician. Great explanation on the product. Really clean and efficient on his work. Explain products that were going to be installed. Overall great work. Also explain other items that I probably need it and I got them.

Was so friendly and understanding. I really could not afford the service. He kept Calling to see what could be done to assist me. I am 58 and live alone on a not so great neighborhood. I feel so much safer now.

Customer service was very nice. Told me about the products. Things I didn't understand he explained it to me. He was very professional and did a well good job. I give him a 10 and he should have a promotion.

They were super friendly and very informative. Josh ** walked me through every dollar so I knew exactly what I was paying for. Meridith was very fast and made sure everything was exactly where I wanted it and made sure I knew how to use everything before he left. Both Josh and Meridith were a pleasure to have at my home.

I love my Vivint equipment. Benny, vivint tech was very knowledgable, he took his time explaining, he was professional and he got the job done. Thank you vivint and I will recommend you to my family and friends. I am one happy customer.

It's 12 hours old and everything is fine. It's 12 hours old and I think a little early to date. People are nice and seem to know their product. If you want to be rated in the future it will be easier to do. You may feel This rating to be a little silly. Remember I have had the product for 12 hours.

I just switched my alarm system to Vivint. They offered me an huge upgrade at a very cost effective price! The sales rep was incredibly knowledgeable and found a package that suited my family's security needs. The installation tech was fast and did not leave until all my questions about my new system were answered.

This company is awful. Their salespeople swindle you in and then make it extremely difficult to cancel. We were told multiple things which were very vague like all was wireless and no cancellation fees. Then there are holes being drilled everywhere for wires. All they care about is the money they are making off people. Very disingenuous and deplorable. Do not ever let them in your door!

I am beyond annoyed, not only has the technician not completed the job after 9 hours in my home, I have asked repeatedly to speak to a supervisor with no follow up. I have tried calling Vivint only to be transferred twice and then disconnected with no call back.

From our sales rep to the install this process was simply amazing and flawless. Everything we were promised happened and our system was working accurately right away! We already love our new system and feel so safe. Thank you Vivint for such a wonderful experience! Would definitely recommend to all my friends and family!

Both people, PJ and Calvin were very professional and transparent. PJ explained everything in depth and was upfront about the costs. Calvin did his best when installing everything, keeping us updated on changes during the install. Would recommend to everyone.

He had a beautiful presentation and he was very respectful and professional. Great personality in a fantastic salesman. He stuck with me throughout the whole process and answer any questions that I had. Help me with the system and also took my children one by one to teach each one of them how to work the system. Paying back the next day to make sure everything was working properly. I definitely would recommend this system to my friends and family. I enjoy being able to know everything going on at the house while I'm away. The guy that installed it was great as well. He had a great personality and made sure everything was working properly before he left.

I have had my alarm system for one day and it captured my packages being delivered and even lets me speak to whoever is at my door thru my app. I love it so far. No complaints as of now and I really do not think that I’ll have any.

Salesman very good at his job. I didn’t want any of this and it’s way overpriced for what you get. I was told they were going to “buyout” my Ring equipment which is new and apparently that’s not true either. I guess I’m not getting the rest of my equipment I’m paying for either. I think it’s called the “smart drive” for video playback. He just said they didn’t have any but didn’t say when I would get it or anything. Apparently the price goes down after 5 years (5 years!!!). Of course it does, you’ve finally paid off your overpriced equipment and now it’s out of date and needs to be replaced. What a waste of money.

I've heard a few horror stories about the customer service, but I've yet to have that experience. My sales rep Eric ** out the Columbia office has sold me an experience. Then my install tech Victoria from the Lexington Park area was so cool. Though she was relatively new, she was confident and thorough. She was upfront about everything. I really appreciated the honesty. Any trouble I've had along the way, between Eric and Victoria I've rashly been taken care of. I can't speak enough good about these 2. They've made my Vivint experience truly memorable.

Mike was great to work with. He explained everything and no pressure. He had Redolfo out to our house within a half hour to have them installed. He had everything installed and connected within a few hours. They were great to work with.

Tim ** was great. Very professional, made sure I knew what was going on, how to work everything. I think he is a great employee to your company. I would recommend him to anyone that is thinking about an alarm.

Everyone with Vivint has had great customer service, and communicates extremely well. Everything was clearly/ concisely explained, and our installer was nothing but professional. Very excited to use our new security system, and to have peace of mind knowing our dog is safe in the house.

Excellent communicators from sales person, his supervisor to the installer. When all was said & done we not only had a fully functioning system installer training walked us thoroughly through operation & features of our new user friendly system. Noteworthy is that our salesman & his boss were by within a couple of hours to draw attention to additional features and ensure our operational awareness to be sure we could take advantage of full functionality. Something we never had for our earlier systems.

I had been long time customer, had alarm turned off and called to restore service about a year later and found out I needed to purchase new equipment.☹️☹️ It would have been nice to get free upgrade considering I am a long time customer.

Install was good and it was easy to understand how to use the system. He explained how to use the system very well. The Tech was great! Thank you so much. I feel confident now that the system is installed.

The technician was quick, knowledgeable and made it easy to follow what to do with the security system. Overall, having the system access connected to my phone is very convenient because I carry my phone everywhere with me. Thanks, Vivint!

I recently got this system, so I don't how reliable it is. What I know is, for the short period of time I have used it, I have no problem. When I use it for a longer period of time, then I will be able to give a more accurate review.

The recognition explained everything in a very understandable way. He was professional and very courteous. He was clean and neat and made sure to Help me with setting up my online application. He understood what was best for my needs and worked with me to make best choices. No mess was left for me to clean up. He answered all my questions and appeared very knowledgeable about the system.

My experience with Vivint from calling and talking to the sales representative to Zach my installer was exceptional. I was very pleased with the entire process. I will definitely refer Vivint to others who may be in the market for home security.

We had a fabulous experience. It went smooth and was explained very well. Eric was a complete gentlemen and extremely thorough. He made the whole process easy to understand. We are so happy with the security system and feel so much better about having it in our home.

Shane was informative and very thorough making sure all my questions were answered. I felt more familiar with equipment and how to operate, and it's easy enough I should be able to teach my wife how to use it in the house or on her phone when away.

Excellent experience from first call, to technician leaving my home! Once I explained that my son's vehicle had been broken into, the lady on the phone, Nichole helped immediately. Made a system for my family and I even added some things. The tech was on time, super professional, and helpful!

Sales manager was great, installer was great, but it has been over a week since they installed system, but did not Finish, I was told I was going to get a camera for the inside, and a thermostat, but have not received anything yet.

Experience was fine, thus far. The customer service person should be knowledgeable of the process to be able to explain to the customer of what takes place, specifically having to open a line of credit to even get the alarm. That was something that was not told me when calling to get a quote and scheduling. Also the customer service person was pushy on getting me scheduled and putting down a deposit.

The Tech who installed the security system was very professional and a great job. Our agent was also very professional and answered all our questions. We are very pleased with Vivint. They met every need we wanted. The security system was installed within 30 minutes from when we signed the contract. They were very prompt.

Excellent service by the agent who sold the service. She takes her time and answers all the questions I had. She explained the services very good. Super friendly so I will recommend the Vivint to my friends and family members.

We just purchased our new home and knew we wanted a security system. We weren’t sure who to go with but our friend recommended Vivint. The whole experience was awesome. Our technician was named Brandon and he was very very thorough and really took his time in explaining and showing us how everything works. He really made us feel at peace knowing we chose a great security system. We would definitely recommend Vivint!!

What a great experience. From purchase from Matt to the install. Our installer was Josh and he did a great job. Very professional and unobtrusive while doing his work. When he ran into some issues integrating our old wired hardware, he called for Harlow and two other techs showed up within minutes. Our was a pretty big install and they worked together to solve problems and get the job done. They finally finished up at 10:00 pm after starting around 3:00 pm. The only thing that I didn’t care for was the sales pitch that we could get the “discount” price if we were “flexible” regarding installation. We said we were with the thought that that would mean in the next few days with some reasonable notice.

I would recommend to anyone who is looking for great home security for their home. The high technology with the cameras are awesome. I can sleep much better now that I have this security for me and my grandchildren. Thanks for sending me the text.

Jamaine the sale manager in Fayetteville, did a absolute awesome job. He got straight to the point. Travis the technician also did a great job! Worked efficiently and got it up and running in no time. I’ll definitely be recommending this service to all my friends.

The salesman was super friendly and nice and was able to get a tech out to install minutes after I signed the contract. The installer knew what he was doing and was very friendly and quick with his install. Super fast friendly service.

Shawn did a great job explaining the services and features of the Vivint system. He was pleasant to work with and was not pushing to up sale us on devices we did not need. We’ve had Vivint in the past and really like the value we get from their services.

We also decided to add on a second exterior camera and Charles had one available and set it up in no time.

Didn't do what he said e was going to do when they installed system. Not a good salesperson. Didn't keep his word and don't answer his phone. Bad business. Installer say salesperson tell all customer lies trying to make a sale.

Their Installation services are great! The technician was professional, and very knowledgeable as to the equipment installed. My questions regarding the contract were thoroughly answered. I feel safer now that the security features have been explained to me. I will be sharing positive experience with my loved ones, so they too can feel safer.

Installer was very knowledgeable about everything and gave very good assessment and recommendations. Very friendly and professional as well. After systems installed, he was very detailed but clear and concise as to the operation of the system. I would highly recommend VIVINT to anyone seeking a reliable security system.

The sales rep I worked with, Blake **, was very helpful and knowledgeable about the product. You can tell he knew what he was talking about and cared about making it a good experience for me. The installation process was very quick and easy as well.

Very friendly and professional. Got the job done fast. Highly recommended. Very helpful. I will be telling all my friends and family about his Service and how good it was. Also after the job he offered to clean up the mess from installing the cameras.

Installation was quick and the installers were polite, friendly and courteous. They cleanup up after the installation so my home was left clean. The consultant was extremely knowledgeable and he took his time to explain everything. He provided greater explanation of any questions I had. The security system is excellent. It covers my entire backyard, front yard doors and windows as well as as fire, carbon monoxide and flood notice.

Everything is great. Pleased with our sales rep and the installation technician. They were very friendly and very knowledgeable. We would gladly recommend Vivint to anyone we know. We feel so much better to have a security system now. Thank you!!

From sales rep Brian to installer Kier, process was easy, comfortable and professional. Never felt pressured and got all questions answered prior to departure. Made switch from competitor company a complete breeze. At least am no longer locked into a 3 year contract.

Sales guy was extremely polite and helpful in making sure I got the exact security system that I wanted and was satisfied with pricing and explaining everything to me. The installer came out this morning and was also very polite and helpful while going above and beyond. I would 100% recommend Vivint to friends and family.

I had an Awesome Experience from start to finish. From my initial inquiry to the install a few hours later... Yes everything completed the same day!! Chris set everything up and Zach did the install. It all went flawlessly.. I will definitely refer to friends and family. Thank you.

I am incredibly impressed by Kyle (sales) and Matt (installation)! Those two know the product thoroughly, and went out of their way to accommodate the requirements of our unique home. Very, very pleased with the service and so far am happy with the actual product (although still learning how it works). Thanks.

Sales rep was knowledgeable and friendly. She walked us through the process and helped us decide what options were right for us. Installer was very professional and patient with our questions. He arrived at the appointment time. He took the time to make sure we understood how everything worked. Very good experience overall.

It is a nice and simple device to use. The view from the front door is very clear and l can easily see when the mailman delivers my packages. The two young men, Christian the sales representative and Aaron the technician were fantastic. They are true professionals. The whole experience was worthwhile.

Our technician Jay was prompt, courteous and very professional!! We are excited to see how well this system works and look forward to a better sense of security!! Thank you Trevor for turning us on to this service! I think our neighbors will also feel a sense of security!!

Matt ** and Josh were a pleasure to work with. They were both very polite and informative. The entire process for sale and install was seamless. I have used Vivint in the past and have always viewed it as the premier security system. I’m happy to have such an advanced product with top service in my home. I feel much safer now with Vivint!

Matthew ** was our service provider, and he was very informative, polite, and explanatory. He was quick to install what I had chosen, and a joy to work with, and actually introduced me to more products I was interested in having. Thank you!

It took no time to gain peace of mind in our new home. The sales and installation associates were great to work with and had answers to all questions/concerns. We were up and running in less than a day and the in-home and mobile interfaces are a breeze!

I selected Vivint because of the technology and ease of use. The technician dispatched to my home was, knowledgeable and proficient in installing and setting up the equipment. There was a slight hiccup with the pricing, however a quick phone call and it was done without frustration. I would recommend Vivint to anyone.

Christian the sales rep was very knowledgeable and courteous and knew the products he was selling very well, Ezequiel the installer was very clean and meticulous and did a great job on the installation both guys done a great job.??? Two thumbs up from this customer.

Installer was very quick and very informative during the installation process. The installer showed me how to arm and disarm the system from the the panel and from my cell phone, he cleaned up after himself. It was a good experience.

Freeman ** installed the system and explained everything thoroughly! I’ve never had a security system. This is an awesome system with doorbell camera and access from my smartphone! I would highly recommend to my neighbors and friends! I called yesterday and they could come today.

Derrick was very professional and knowledgeable. I would recommend him for all future installation for friends and family. He texted us in advance. He also called prior to arrival to our home. The cost of the system was fine. Thank you.

The installer came on time and did a terrific job. Unfortunately your supporting tech were not so good. The link for my signature for the financing offer didn’t work. I had the option to reschedule or to forgo the zero percent financing on the equipment and pay it upfront. I didn’t have time to reschedule. Not so happy about your IT support.

I am quite pleased with this system. It’s everything that I need to protect my family and our belongings. I would recommend this system to anyone looking for an all in one home security system. The price was way less than I expected for all that Vivint provides.

Had the most amazing, prompt and professional service and installation by Vivint technician, Gary, yesterday. The customer service rep who assisted me was detail and professional. We highly recommend Vivint for your home security needs. Very high-tech, with movement sensory detection cameras: front door doorbell and driveway. Remote access. I can see what is going on at home when I am at work or traveling for work. This is great!

First the tech Aron, was amazing. I was very impressed with his knowledge of the system. He was very patient in explaining how everything works and was very professional. The installation was clean and quick. Very good work by this young man. So far the system is working great. Love the camera clarity and the ease of use. The only downfall I have noticed so far is when you zoom in on the camera it losses a lot of resolution.

We absolutely love our Vivint security system, we have others in place but nothing can compare to the Vivint system I’ve seen! The sales staff were courteous and professional and the installation technicians were professional and ensured we were not lacking in operating our system. Fantastic experience with the Vivint professionals!

The person doing the installation worked until approximately 10 pm and returned Saturday and worked another 4 hours or so. When he left he said he would be back on Monday. Monday he called and told us to call a electrician to install what was needed to be done. He gave us a number to call and their response was no. I then called Douglass and told him it was his responsibility to get the job done. We bought a system and if they couldn’t get it completed to take everything out and we would contact another company. He said the system couldn’t come out because it had been installed for 2 weeks. He then said he would get back to me. He contacted me a few days later and said he was working on problem..

Lundy was on point from the minute he arrived at our house. Definitely knows his stuff and seems to enjoy what he does. We had Roger do the install and he was super polite and did a fantastic and thorough job. Will recommend for sure.

Levi was great. He was very considerate of our home and helping us make the best decisions regarding placement of glass breaks, camera etc.. Levi represents Vivint in a very positive light!! We are excited about upgrading our old alarm system to Vivint and it’s technology. We see this as a beginning to a “Smart Home” with all of the additional features available to us.

Full house security and outside cameras. Door lock and video doorbell. Very satisfied. Great job. Well done. On time and kept me updated on their progress. Unused parts removed from installation order. Saved me a large chunk of my equipment cost.

Jason was great!!! Absolutely would recommend him. System is user friendly. The prices are good and I got exactly what I wanted. The app is very user friendly and Jason explained everything perfectly. He was very friendly and knowledgeable of the products.

Got the basic security package as we live in a townhouse within a small community. It's the surrounding area and random unknown people walking around which this security was added. This discrete and small kit does what it should and I feel safer already!!

Both technicians did a tremendous job with the install. They were accurate, timely, and efficient in putting in all aspects of our security system. They also did a great job training us on how to use our system. I couldn’t recommend Vivint more. Thank you!

Real easy and simple instructions on how to operate for a small security system, I'm very pleased with it. And with the opportunity to get credit for bringing other new members to the company for the price of my selected service I've chosen.

I was very happy with both the service rep, Chandra, and the installation technician, Jason. They knew what they were doing and got the work done quickly and answered all the questions my wife and I had. And the price was better than other services we got quotes from!

We had a great experience with Vivint and the installation of their equipment. The installer was polite and professional at all times. We are looking forward to using our new system. Everything from the sales to install has been an easy process.

Our service provider Jordan was excellent. He was kind and knowledgeable. Our sales provider Tom was also excellent and went above and beyond as far as answering questions. I would recommend this service and these technicians to a friend. Job well done.

I know the subject is very cheesy.. but it’s true!! From the sales rep tanner to the installer Javier! The experience and the satisfaction that we’ve had! I never thought having a security system can be so cheap as well! I will do my very best to recommend Vivint. I will pass on the experience and hope someone else can be satisfied and safe as my family does now!

Our installer was quick and efficient. Excited about using this service. He was timely, informative, and polite. I was recommended to this company by a friend and I’m happy I followed through. Can’t wait to utilize the features. Would recommend!

Both the salesperson and the installer were fantastic! In addition to being friendly, both were timely and worked hard to get the job done. It was really a easy process to get through. The salesperson answered all of our questions and the installer did a great job at explaining the setup.

Support was nonexistent for my current Ad× system so repairs were on me after their video bell burned up my Doorbell wiring and transformer. The Vivint salesman and technician made my switch easy and I'm very pleased with the personal service I received.

I was very pleased with the professional and friendly manner he conducted himself. He explained everything in detail and was very patient with my hearing impairment. I would recommend him to others. The system works well and I think we will be happy to have it and will feel safe at home and away.

I am very pleased with my system. The equipment is state of the art. The technician was kind and knowledgeable. I was surprised that I was purchasing the equipment. Other than that fact, I am completely satisfied. The delivery time was precise. The installation time was reasonable.

Everyone was friendly & helpful. Made sure we were getting everything we were actually interested in & not just trying to sell. Explained how the system works & explained every step very well. We are so excited to have our new camera & doorbell system!

Stephen was exceptionally informed and passionate about his work. He was very professional. He took time to patiently explain it to me. I now feel very safe and in control of my safety. My alarm was a great experience with Stephen.

Very happy with product, installation, and sales. Everyone was extremely friendly and helpful. Answered all questions and satisfied all requests. Sales associate even went above and beyond to get the total amount of our buyout covered. Install went smoothly and even helped provide suggestions on camera placement.

Love the product. Salesperson very knowledgeable and very kind. Technician very good. Extremely good and takes pride in his work. Answered all our questions. Took time to show us everything and how to work everything. Would highly recommend this company.

Great service, well informed of product, services, and financing. The installation went well, quick, and assured of all systems green before the tech left. Looking forward to having a peace of mind in security and awareness. Love the instant notifications and the ability to control the home from my address. Will definitely tell a friend about your services. Thank you.

My guy who came out was fantastic. He was so good and very neat and professional. He was very good at all aspects. It was a awesome experience and I will definitely give his name to everyone I know and I love our system.

Our representative Brooke was very knowledgeable. She made my mom very comfortable interacting with her.. She had a very inviting personality. She explained everything so well. We would definitely refer other clients to her. Not too many people exhibit such qualities and enough to make you trust them at what they’re saying. All the items offered were so different from what other companies offered. Thank you Vivint for the exceptional service and quality of product.

This is just the beginning, but so far so good. I hope everything goes well throughout my customer service experience and I will remain a loyal customer. No one wants to continually change security companies or any service, honestly. That’s why it’s all about customer service. As I said so far so good.

The installer was not meticulous about routing exterior cables. Did not hide them as should have been done and did not reset siding when he moved it. Needs to be better at this and not in such a hurry. Hopefully in the future he will get better.

The main issue I had with Vivint is the lack of explanation of the services provide on equipment like sensors cost if the home had a previous system. I was told the tech will check to make sure the home is secure before he leaves on the windows. He did that but then he told me it’s a charge to place the missing sensors. Which I wasn’t happy. I was also having to pay upfront for the fees which is ok, but again this sales rep on the phone didn’t explain this to me. Being a new home owner I have a budget to work with because I have repairs to do that are costly. I just wish all the fees paid up front would of been explained to me. So mainly the lack of knowledge to the consumer from sales rep is my complaint.

Breanna and Eli were very informative and professional. Explained everything and every aspect of the system in full detail, which was very much appreciated, they were very patient and attentive and clear about how the system works and their recommendations, they addressed every concerned that my wife and I had.

Professional from beginning to end. Clearly went over everything so I could understand. Install was quick and tech was awesome. Explained all areas of the upgrade to our current setup and included options for increasing each to protect our home, property and belongings for our family. Very impressed!

Install was great. Great employee, easy to follow instructions, no house damage. Felt like sales rep left a lot of info out. Didn’t tell us that the “waived” equipment fees were actually just us applying for a line of credit. So while we didn’t pay thousands out of pocket now, we signed up for a loan that we weren’t given a disclaimer for until I started filling out my personal information. I don’t appreciate that sales tactic.

Joe, the Vivint installer, did an incredible job. He was meticulous, very professional, thorough and nothing was too much trouble. He hid the wires, ensured everything was working and showed me how to use the system. He spent over 12 hours on our install and followed up the next day! I couldn’t be happier with the install and the service!

Yes I would definitely recommend a friend. Salesman was well versed and very thorough in his explanations. Installation crew was on time and explained all steps to the process. Awesome service and easy to understand during walk-through of system.

I had Micheal ** for my technician and he was wonderful! He thoroughly answered all of my questions, no matter how simple. He made sure we went through all of my functions of my equipment. I have a peace of mind that me and my daughters will be safe and protected. Thank you Mr. **!!

Very easy to understand, would recommend this service to a friend! The interface is easy to use and understand. I’m excited for my car to be secure as well as my apartment. Safety is a priority and worth spending money on.

Our Vivint rep miscalculation how much we would be out of pocket for our part of the buyout. He is as off by over $1,800. Overall the installation was good. We still have two windows to be installed and two doors.

I had a great experience working with Jeff and David. They explained everything very well. Both were very knowledgeable in the products and about the competition as well. And I’m extremely happy with the products, systems, and how they work.

The tech was very knowledgeable. He had all equipment needed to get the job done. He was very kind and very nice. He explained about how to use the system and how to use the equipment. And he cleaned up after he finished.

My tech did an amazing job. He came in and installed everything I wanted even the new items that were added at the last minute. Thank you so much! I am excited about my new security system. I will definitely be recommending Vivint to all my friends and family.

This was so easy to set up! The customer service guy was so helpful and very clear with instructions. I love our security system!! Thank you! I would definitely recommend Vivint to anyone looking for a smooth and easy operating system. I feel safer having Vivint security.

The whole experience has been great. From the sales experience to the install experience. Tech installed the equipment and explained everything in detail and answered any questions I had. Cameras are great and you can see everything in detail. Highly recommend!

Technician was knowledgeable and patient with the explanation on operating the system. He was polite and the setup went well. So was the salesman. He was really good explaining what he was offering and was able to convince me to switch. Great team and I hope everything works fine.

The service rep, Collin, that set up my system was very professional, friendly, informative, and helpful! I would highly recommend him. He explained the system in a way that was easy to understand and was able to answer any questions that I had.

The tech and his two brothers did an outstanding job with my installation of my security system. The tech also inform me on how to use my system. The tech was friendly, courteous and also cleaned up when the job was to finish I'm overall satisfied with the tech play my favorite service.

Mario and Carlos were very professional and made sure that I had complete understanding about everything. They both demonstrated how to use the equipment. They explained the billing process and made sure that I had no questions. They made sure I was happy understood how to use with my phone.

Walter was both friendly and profession. He knew his products, explained them well and was patient answering our questions. He also made major points with us by making it clear that he is our contact for any/all questions or problems. He actually came back to our house promptly about 2 hours later to answer/explain 1 question about our panel. That is pretty amazing!

Austin was great and very knowledgeable! I’m going to recommend the service and him as the service representative! He adjusted to my last minute adjustments. We couldn’t ask for anyone better as we unpack and settle into our new home.

Roderick R and Frank did an awesome job installing my system. They gave me a time and were punctual at the beginning and have me an end time and were out of here before that time. They were so polite, informative and friendly. It made me know I made the right decision going with Vivint. Roderick was an excellent trainer for Frank and he explained every detail of my install and demoed every aspect of my service and modeled that so well for Frank. I enjoyed having them here???

Our son has this system in his home and we think it has served him well which encouraged us to try the service. The installer was very thorough when demonstrating the use of the system. We currently have an Arlo system. However, it is my hope that Vivint helps to improve the value and security of our home.

Knowledgeable… he knew exactly what he was doing. Very polite and he had a lot of patience. I would definitely recommend him to my friends and family. He took his time explaining everything to us. Thank you! It been a pleasure meeting him…

Everyone I came in contact with was extremely helpful and friendly. They explained everything I needed to know about the service. Installation was neat and cleaned up. I felt extremely comfortable with the employees being in my home. My overall experience was wonderful and I will definitely recommend this service to everyone.

The most friendly people working for your company. Salesman was totally friendly, as was the technician. They both did a great job!!! I truly believe your company was sent to me by our Lord. We recently had a visitor from Mexico. He crossed over, but thankfully, he was harmless. Now that we have the Vivint Home Security, we can keep an eye on whoever approaches our home.

We couldn’t be more impressed with both the salesman Wesley, and the technician Cameron. Both were incredibly professional especially for their ages. They made the entire process seamless and even though it was a quick turnaround from the time we decided to change to Vivint, it was very easy and seamless.

Barry with Vivint made this process very clear and easy! Install took a few hours, but it was all done correctly! Any mess left was cleaned up and he explained how all the equipment worked. Barry made sure we got the maximum security & camera coverage

Blake was pleasant and professional, he explained everything thoroughly. The only downside to this, is that by joining Vivint, you are opening a new account and I would not recommend it if you are about to purchase a home or car. The cameras view are very clear with good quality, I was not happy the garage was not compatible but is there a way to make it compatible? The other downside to this is that they must do the work on the same day if they cut you a good deal not the next day. Like for my case, Rodney came back the next day to make adjustments and finish up. I gave it a 4 star so far but it could change to a 5. I hope the $100 incentive per customer is real and will write more reviews as we end the deal with the overall service. Thank you!

Very efficient and knowledgeable. Was very helpful in assuring me with any questions I may have. Everything works flawlessly so far, the setup process was a breeze, the notifications are instantaneous without delay and all my zones are working properly.

The sales rep and installer were all courteous and seemed to be knowledgeable about the product and the installation process. If all of my future experiences with the company are as pleasant I look forward to the future and hopefully being able to share information with others

Daniel came on time. He was very helpful and explained everything easy. The work was very nice and clean. I had ADT before in the past and had nothing but problems This system seems user friendly. Nice job.