Vivint Reviews

I was very impressed with my experience with my salesperson and the technician. Everything was completed In the same day and in a professional manner and couldn’t be more pleased with my interaction with Vivint. I switched from ADT because I was unhappy with my service.

They keep texting me, calling me James, their new customer. I am NOT James. I have asked repeatedly to stop texting me and figure out James number. Must not be a really good home security company if they can’t get their customer's number correct and keep harassing other people.

Everything was perfect from the salesman and the products, to the set up of the materials. The information about the product made our decision to purchase very easy. To feel safe in your home and only pay a small amount is a win win for me.

Transformer burned out but was replaced quickly. Been working great since. Considering a 2nd camera for backyard to watch my pool with. The one I have has excellent picture. Accidentally set its off once. Response time by your team was very quick.

The young man was very well spoken. Very helpful with equipment. The guy was awesome. I like that he was on time. Got down to business and a fast worker. Saved me money on my equipment. Outstanding worker. Can’t thank him enough.

Vivint was amazing! Technician was incredibly helpful and punctual! He walked me through the entire process of installation and how to navigate the app. I Would 100% recommend Vivint to anyone!! I feel totally safe in my home now that my vivint system is installed!

The service provided was very professional. The technician is very knowledgeable and understanding and patient. Glad to be a client. Thank You. I’m looking forward to seeing what the service is like. I don’t think I’ll be disappointed. I feel safer knowing I have the extra security at night and when I’m away.

Excellent service!!! Jesus ** was very courteous, took the time to explain the system to me & how to use it. He knew his job and recommended the best option for placing equipment. Arrived within the time frame. Again, very professional and courteous.

The installation of the Vivint was installed to the professional of the job. All the wires that he ran was hidden real good that you can't see any. I would recommend James anyone that would want Vivint installed in their home.

The sales rep was 100% transparent and let us know about everything upfront so when it came time to decide we had everything we needed. The technicians were like magic. They came in and did an amazing job by doing everything accurately as well as quickly. I was thoroughly impressed with the efficiency of the tech team who helped us.

Security systems, doorbell and camera installed. Guys did a good job and were very polite. They cleaned up after themselves and I would never know they were here!!! Matt the salesman was very nice and great at his job!!!

Jon was great. Very professional and helpful, discussed everything thoroughly with me. I appreciate the care and time he took to discuss options in equipment and placement. The only reason I am not giving 5 starts is because when I initially called the person on the phone spelled my name wrong in the system and so that caused a delay as Jon had to contact them and get it fixed.

Even though I am not in the condo yet the installation was done in a professional manner. With customer satisfaction the main concern. Jacob was helpful and willingness to complete installation to the customer's satisfaction. Overcame problems and made suggestions that was beneficial to our installation. Create attitude to go along with his work. 5 stars at least to Jacob!

Awesome experience with Ricardo. He was a great service technician who arrived on time and was very informative as to what exactly he was doing. Everything was done correctly, efficiently and in a timely manner! If I ever have any issues I hope every technician displays the same service.

Justin and Noah were a great team, very knowledgeable and patient. They showed us everything we needed to know to arm our system. They were quick and very polite. The system will give us peace of mind while away and at home.

The gentlemen were very nice and helpful. We are really loving the service! The installation was fast and easy. I am very pleased with both the customer service, professional and products. If you are looking for smart home/security services I definitely recommend them!

We had a great experience with both the salesmen and the installer. It was a quick process and was installed the same day. The system is easy to use, which is great for us. We are not very tech smart. We would recommend Vivint to others.

Both salesman Dallas and installation technician Vincent were respectful and knowledgeable. Product was fully described and the timeliness of installation was a really surprising accomplishment. I will recommend this product! Very efficient service. I am impressed with the technology of the equipment and the simplicity of using it. The reputation of the company is strong and the two employees I interacted with were courteous. Home security is needed now as never before.

Our experience with Vivint has been great. Both the sales guy and installer were personable and kind and willing to go above and beyond for us to get what we wanted. Vivint addressed our concerns with other security and smart home set-ups. We would definitely recommend to others.

Installation. He was courteous, knowledgeable and efficient. This is really ridiculous that you got a wait for the worse before this thing comes in but I would recommend him to a friend and then let them know to refer to same guy.

Victor performed the installation of a security system at my business location yesterday. He was extremely professional and efficient. He explained the entire process, leaving no questions unanswered and even offering solutions to issues that I am having with my Vivint home system. He is truly a great representative of your company.

Technician was very knowledgeable and professional. He explained everything to great extent and he answered all my questions. I am very happy with the experience. I feel Vivint is definitely a much nicer system than my previous alarm systems. The new technology is superior.

My technician arrived early. He was very professional and knowledgeable. I appreciate him taking the time to go over my contract and making sure I understood every detail. So far everything works great. I love the looks and feels of the system.

We were very happy with the installation of our new system. Our installer was fantastic! Timely, courteous, respectful and efficient. Took the time to make sure we knew everything we needed to know. He went above and beyond to provide good service.

I really enjoyed the conversation that I had with my representative and look forward to getting my system up and running. Thank you, Vivint. I am amazed at the expectations I was promised and I know I am dealing with a reputable company.

I admit I had my doubts with the integrity of the product. However now that I have it it is definitely worth the investment. From the sales rep to Devin (installation tech), courtesy and professionalism is intact. The equipment operates seamlessly and is effective. I paid for the best and now I got it.

Wonderful team came into my home very respectfully. I am a woman living alone and to found it very comforting that both team members were professional and respectful. The man installing my service went above and beyond cleaning after and talking me through options of placement. The guys were great!

Application process and installation is fast and easy! Your people are excellent, they are easy to talk to and explained everything thoroughly. We feel secure now that we have vivint security in our home! We recommend Vivint to other homes! Great Job Vivint!

The tech was great. The problem seemed to be in that he was not equipped with all that he needed for service. He had to schedule another appointment to get everything we need. Overall it seems that Vivint will be a good match for us. But only time will tell.

Good expectation. On time. Works good. Better than other system. Would recommend to friends and family. Tech. Was on time, very helpful and know what he was doing. Put cameras in the right places. Very helpful getting app set up.

He was on time. Found creative ways to wire things. Did excellent placement for detectors. Was friendly and smart and courteous. The equipment was good as my installer spent the time needed to show me how to work the system.

Very satisfied with the professional service of my installation. It was a quick and easy process and my installer took the time to make sure I understood how to work everything before he left. I look forward to using my new products and showing my friends and family the security and safety provided.

Great service and very professional. Just got my system today and we are loving all the features. Can not wait to share with more people and let them get the same safety as we now have. Worth the wait or choosing a trusted company!

I was pleased with the time and professionalness of the lady who called me. The system works great. I was hesitant when my grandson installed it but I feel much more safe in my home. Vivint is a great to work with and a great security system.

Service tech was great and professional and on time. He figured out any issues and walked me through the system. I’m used to the system as I have it at my home. Easy to use and highly recommend this company

I had a fantastic experience thanks to the thorough installation of my Vivint system. He took the time to cover all of my options, and made sure the system was exactly what I needed. He also spent a lot of time properly troubleshooting everything with the system to make sure there were no issues before he left. Very pleased.

The service tech was efficient and quick. Very helpful in showing me how to use the system. Would recommend to others looking for a good security system. I was impressed with how quickly I could get an install after contacting a sales rep

I am really happy with the customer service that I received with getting my new alarm system. I love the system! Everyone was helpful and quick about getting this system installed. All my questions were answered quickly. I would definitely recommend them!

The company Sales representative, Spencer, was knowledgeable, patient and kind. The system Installer, Eli, was knowledgeable, thorough and friendly. I am very happy to know that my family will be safe and secure in our home with this security system.

Overall I was pleased with the sales and installation provided me. The transaction took longer than I had anticipated but we were able to get the system installed the same night, instead of having it drag out for several days. The salesman and installer were courteous and helpful.

Our salesman Dylan was very professional and amazing to work with. He was very friendly and answered all our questions. He was fun to joke around with. Then before we finished signing contracts the install guy was at the house. He was very clean. Very professional.

Peter Aka Pablo, thoroughly explained each step and made me feel comfortable that I could use the equipment easily. No pressure to do anything outside of my needs and I got a personal set up for my families safety, which also accommodated very young children.

I felt like I was being treated truthfully and fairly and most of all with respect. The installation was super and clean. I will recommend this product and company to everyone. Thanks Ted. My wife and I are very happy and feel a lot more secure

The equipment is state of the art. The service from my initial contact to secure the system to the technician that arrived early; to his professional expertise during the install. I will recommend Vivint whenever I have the opportunity.

First time and very happy with the system. Easy to use. Stress free. Peace of mind worth every penny. I would recommend this system to anyone who needs a security system to protect your property, family, and pets. But do not take it from me. Question everything, everyone, anyone, everything, anything, including SELF. It is the only way to learn truth from lies.

Had a door to door guy come on a Sunday because I was out the night before with friends. He did show up, explained the system, got my install set and I got a deal on my services. Overall I would recommend them. Customer service excellent, but the equipment is good quality.

This was an amazing experience. John ** was super friendly and fast. Super knowledgeable at telling me the ins and outs of my home security system and also answering any questions I had. I feel so safe and secure now. I really appreciate the security system and the top notch customer service. I can’t wait to let my friends and family know just how easy the whole process is!!

I had an installation, loving the system, however the tech was unprofessional. He was on his phone talking to a friend the entire time, and he even said "I gotta get out of here" but wasn't finished with the job. I Couldn't ask any questions since he was on his phone, I felt like I was interrupting even though it was my installation. He didn't leave the sign or stickers, and about 5 minutes after he left, my doorbell camera went offline and wouldn't come up, the side of the door also blocks some of the camera, and when I asked him about it, he said it would be fine. It still shows on my camera.

The representative was very helpful and grateful and I thank them so much and I will recommend family members and friends to Vivint. Thanks so much and the price a month for my home is very reasonable and yes I will most definitely refer someone.

Je’Real was a top-notch technician and was very diligent in set up and informative with explaining the services provided. He was prompt and very patient as he walked me through everything that was planned for the service. The service will be very useful and I would highly recommend him to friends and family.

Jimmy was very detailed and explained the whole process. Great job on the installation. He was very clean and always kept the work area neat. He finished within the time period needed and help me set everything up! Thank you.

The gentleman who came to install the equipment told us that we will need to pay additional $278 to replace the sensors and install new ones. Later I found that I was charged $331. He didn’t bother to explain the details, left in a hurry as he was getting late for his next service. Very frustrating.

From the beginning of my Vivint journey with Bryce selling me on the service, to Bri installing the system, I had a wonderful experience. They were both knowledgeable and patient with all questions I may have had, and at times even explaining twice if I didn’t understand. They were both great and I’m looking forward to all this system offers!

Clay from Vivint and his team were awesome. He had a team on site in a couple of hours to install my service. My security system makes me feel safe whether I am at home or not. Clay explained everything thoroughly.

The sales rep was nice and courteous. I explained to him what I wanted and he told me what they offered in detail. The tech knew exactly what he was doing. The install went smooth and was faster than expected.

My experience with Vivint was super great! I remember been in Oregon when I call them and ask about their service and they were able to help me out. They were really professional. My Wife told me that the technician who installed the cameras was really professional and respectful who was able to explain her how to use the system. Thank you. Now I can be out on the road working knowing that my family is going to be ok home.

Deliver all that it promised and more to make a safe and secure home, the doorbell especially very useful to identify who is at the door. When each door is open we are alerted, the ability to alert fire police or requesting medical assistance is priceless.

Darius and Bridget discussed the home security system with me and we arranged for me to get one security camera outside the garage, the doorbell, keypad deadbolt, 3 sensors, the glass break, and the garage door opener. They were very knowledgeable about the product and tailored the services to my needs. When Audrey came to install the equipment, she was upfront in disclosing that the existing Genie garage system may not be compatible with the Vivint system. In fact, she said it's very rare that it would work but she would give it a try. She installed the doorbell, deadbolt, and the glass break. She showed me how to use the panel and made sure I could use the system from my phone. Lastly, we were both elated that the Genie system worked and I am super pleased with the product and service I received.

Polite and very helpful! Made the setup process simple and easy! Walked me through everything and now I have peace of mind! Would totally recommend them! Cameras and sensors are clear and functioning spot on! Love the app that allows you to see and control everything!

Gabriel the installer was so polite and friendly and helpful. He was very respectful of my home. The sales rep was also so very nice and respectful. The install was quick and easy and Gabriel took his time walking me through the system. And said if we needed any help to let him know. He was at our home late and I knew he had a family to get home to and he took very good care of us. Would highly recommend Vivint.

It started out that they were giving away free equipment because they were doing a large volume. It turned out that nothing was free and you are paying for an overpriced bundle for five years. The overpriced equipment notwithstanding the monitoring does make me feel safer so I’m willing to ignore the misleading sales pitch.

Daniel ** was very professional and explained thoroughly and understood what our needs were. Diego ** installed our system and was very professional and explained all the features and how to use them. He made sure we understood everything before he left. The Vivint Team was very courteous, professional and explained everything and answered all put questions.

My experience was great with both the salesman and the technician. So far so good. I'm satisfied with the Vivint equipment. I look forward to a long relationship with the company. The technician was great. He was fast. He explained everything really well. And he switched over from my last provider with ease.

George and the technician we had were so amazing! We got our new security system in the same day and we couldn’t be happier. Everything was so easy and so fast! Our technician was so friendly and our sales man was a great person. Such an amazing experience!

I am very pleased with the Security system, the entire process of reviewing the needs for my house, to applying and installing the system was made in a 4 hour window. I did not have to wait or scheduled an install date. The cameras are very good quality and having the chance to integrate other smart home features within the Vivint app is amazing and makes it for a one stop location. I highly recommend this product.

The entire team was extremely professional. They came in, installed, provided instruction, and cleaned up after themselves. I was able to sleep without a care in the world. I would definitely recommend them! Definitely give them a call if you’re considering a security system.

The salesman, Leo was extremely professional and quite knowledgeable. I rarely ever invite a door to door salesman in, but Leo was very personable. The install technician was also very competent and professional. The training session was very well done. So far, everything seems great. Thanks.

Caleb was fantastic. He was timely, helpful and extraordinarily customer driven. On the other hand Vivint customer service was not up to par, the wait times were ridiculous and some of the employees did not have the knowledge necessary to assist. Because of this I hung up on a couple and had to call back. All-in-all I value the security system that was set up and I am excited to put it to use.

Tech communicated well on what he would be doing and where in the house. Made great suggestions on camera placements. Cleaned up any mess he made from holes that had to be drilled. Other techs even came to help since they finished their jobs early. Very team oriented.

It was a good experience. I would definitely let people know to get this for their house and it great price and it good for a bad area so I would let people know about it. So far I like the system. It good.

I'm grateful for Andy for introducing us to the Vivint home security system. It's been heaven sent with the recent break ins and thefts of packages off of people's front doors. I'm rest assured that my family is safe and protected and the system works perfectly to keep me updated of what's happening around my neighborhood, Thank you.

The sales rep was nice and charismatic. Got the features I wanted and they were installed the same day. The upgraded technology is amazing, I love the integration with the cell phone and the deter feature. The sales rep just happened to catch me at the right time.

The Salesperson and the Technician were very helpful and friendly. The Alarm system is easy to use after 4 tries. I can sleep early knowing no one can get into my home. I love the camera doorbell. The Technician fixed my doorbell unlike another Alarm company would do. I hoping to talk to my other neighbors on my surroundings area to get Vivint. Crime is going up everywhere and having a Alarm system would get the police to your house faster. The panel has not only a Alarm the police the firefighters and the Ambulance. Happy I have it.

The salesperson was made sure I understood what I was signing up for. The technician made sure everything was up and running perfectly and I knew how to use the equipment before leaving. New system, time will tell how good it works when I really need it.

I’m very happy with how easy and fast it was to install and sign up for Vivint. The employees were very friendly and helpful. The technician was very helpful and quick. I was also pleased with the price of the system. Thank you Vivint!

My experience with Vivint was great. The installment went smoothly explaining. The two guys was fast at getting the job done, give me their advice on where I should place my camera system outside. Simple and easy from start to finish.

new level of security for my home. Thanks Matthew. I will definitely recommend you to anyone who needs a system.

The technician sent for the installation did not have the licenses to install all the components included as part of my setup. Prior to installation, the technician had me speak to customer support and they said that would be taken care off the next business day (Monday). After the partial installation was completed, and before the technician was leaving, he said the remaining installation was again reassigned to him. The technician said he wasn't able to help and I would have to call in and get it fixed.

The young man, Marco, who came to our door was polite, friendly and upfront. Being in business I appreciate that. Vivint is lucky to have an enthusiastic and ambitious worker. The installer who came knew his business, asked questions and had answers to ours.

I was a customer for several years. I left Vivint because their service was not good. I met with one of their managers this week and the quality of the equipment was 100% better. Additionally, the manager explained each new feature thoroughly. Hopefully, Vivint will live up to the second chance I've given them.

Yes I would definitely recommend them to a friend. I love the technicians. They were very helpful and explained everything to me. They were wonderful with putting in the equipment. I had a wonderful overall experience and I have recommended them to some family and friends.

Setting up an account to use with existing equipment was very easy. Had a scheduling hiccup but they recovered well and kept me apprised as to when they would arrive. Tech was knowledgeable on equipment and got everything squared away quickly.

This equipment is unreal. The service is top notch and the app is incredible. I wish I’d of gotten this system sooner. The alarm system is cool but I have their 4K ultra HD cameras and being able to control the ac, my door locks and lighting along with my alarm system is too cool. Shout out to Vivint.

We had a pleasant visit with Josh, he is very knowledgeable about the product and was funny and polite. The installation crew was very prompt and polite. They listened to where we wanted the cameras and other items placed and were prompt in the installation process.

We bought a house that had an existing system. We still have no idea how to work it. We were supposed to get a call to walk us through everything. Instead, I got a text message asking for our contact info for their system. I was told I would get an e-mail with all of that information including the app info. Instead, I got a contract agreeing to their monthly rate. At the same time our air conditioning turned off. I called the service number and spent 45 minutes with a “tech” reading from a manual. He concluded we needed a new thermostat. My husband called back a bit later, was in the phone less than 10 minutes and the issue was completely fixed! I’m really worried about what we’ve signed up for….

The whole experience was very easy! Jacob was awesome and explained us everything in detail! The people who installed everything was fast and helped us set everything up! Everyone was very kind and helpful! I definitely recommend Vivint! The security system will definitely be a peace of mind and you won’t have to worry!

Absolutely the finest service we’ve had. The installer was friendly and explained exactly the installation and how to use the many services provided! Thanks again for this state of the art home security system! Sure beats ADT! Never had this kind of service!

The installer was friendly and did a great job. Very professional and did a great job showing us how everything worked. The system appears easy to use and I like how it links to my phone. Installer was on time as well which was nice. I would recommend this installer and so far we are pleased with our new security system.

I purchased the home security Vivint system. The salesman Jake was very courtesy and patient. He told me all about the system and how it worked and what sold me was that I could have it installed that same day. Ryan the installer was very professional and helped me decide where to place the outside camera. He showed me how everything worked on the panel and was very kind.

Rayvon was my Vivint technician and he was very professional, polite, and knowledgeable. I appreciate him being patient making sure our system was set up properly, and he was willing to answer my questions. He also didn’t bug me or make me feel like I had to be involved in every tiny thing, because I prefer that the tech just goes ahead and does what he knows to do. He was great!

Vivint was fast and courteous. Their system is easy to use. We did have a break in on money of our cars the night we had our system installed but the motion sensors didn't catch anything solid. Didn't record. I made a police report and called Vivint the next morning and they had a technician come out the same day and install a new add on that would continually record and did it free of charge for an apology of the system not catching the break in on the street.

There was no pressure to buy. He explain the produce. I was also looking up information on the product. He asked me what I was looking for in an alarm system. From there he provided options. The good thing I REALLY liked was that I didn’t have to wait until the product was delivered for ME to hook up. That helped with me decision to get this system. The next day, the Rep called to make sure everything was going good. I would recommend this product. Plus my neighbors use this system as well.

Kyle listened to our concerns and answered our questions before starting installation. He was very efficient while installing and kept us informed along the way. He gave us thorough instructions on using the system after installation. It was a great experience working with Kyle and we will definitely recommend him and Vivint for a home security system.

The marketing rep (Joey) was very informative and helpful, and we were able to get everything installed very quickly. The systems work great, and are very easy to use. The systems have great camera quality and provide a immense sense of safety.

Very nice Technician and customer service. They were upfront and helped me With all of my questions I had about the system. I want to say thank you and would definitely do business with them again in the future.

The explanation and install was done efficiently and professionally. Deal seems pretty straightforward and looks like great value. Hoping for no hiccups for the takeover. Looking forward to explore the system and see what capabilities there are. Service was top notch.

Vivint team was very thorough, nice and worked super fast and efficient! I will be recommending them to my friends and family! George and Melissa were amazing!! I am very happy with the results and will enjoying our new home system!

The salesperson was amazing and very helpful. They really sold me on the quality of the equipment that we received when they installed. I feel really comfortable and confident knowing that we are guarded by a security system that is top-notch. I also feel kind of great because we have the best service on the Block, thanks to the installers and the salesperson of Vivint. Far as the customer service goes she went above and beyond for us, and she really felt personable and amazingly kind. I feel like it was Kismet having her show up on my doorstep. I'm so glad we received the service from you guys yesterday. Oh, our lives are finally complete. LOL.

The Vivint salesperson and installer were great. They helped answer all of my questions and concerns and installed the system quickly. It was up and running in no time at all. They explained how everything worked and made sure I knew how to operate all the different features. Great experience!

A bit of a whirlwind experience from the time we met Anthony at our front door to the time we said goodbye to our great installer. They were so quick and efficient. Glad we stuck through and made the decision to protect our family with Vivint.

Really great customer service and the install team was fast and efficient and extremely nice and helpful with all the equipment they installed. My family and I feel very safe in our home and we appreciate all the hard work for you guys.

Awesome service 10/10. Would recommend. So glad I chose Vivint. They were friendly and kind and very efficient. They were truthful and honest about the services I would need and were very helpful through the process. They answered all of my questions thoroughly.

We decided to continue the Vivint smart home system after hearing great reviews from the previous homeowner. I received great customer service from my initial call taken by Luii, all the way through installation/ equipment check by Rickey. He was very professional, thorough, and followed COVID safety protocols.

Sales rep very knowledgeable and personable. I believe his name was Brad… Adrian the tech who installed the system was very prompt and explained the system very well. Both were very patient and answered all of our questions. I highly recommend both!

Spencer worked tirelessly to get our system up and running. We have a nifty good-looking system that even our elderly mother can operate! We are very pleased with Vivint but amazed at their technician! At the end of the install, it became a rainstorm and he even sat and had dinner with us. It was a delightful evening and conversation with someone that became a friend.

Our technician Javier did a great job of assessing our needs, installing the system, and teaching us how to use the system. We have teenagers, and he took the time to make sure that everyone was comfortable and understood how to use all of the features. He made sure that we were able to use the mobile application. Very satisfied.

Great install wouldn't really smooth. The technician showed up on time. Equipment works great. I love it and would definitely recommend it. The doorbell gives you an instant image to your phone. The panel also records and provides the image of who's outside your house. Works great. Definitely would recommend.

Jason @Vivint was patient, informative, knowledgeable and fun to work with! He provided great training; and, made sure he went slow enough for us to understand! Love the product, price is affordable and upgrades were not necessary at this time. I will definitely stay with Jason!

I was skeptical about changing from my old alarm to this one but I must say I am very satisfied to say the least. Joe, the rep was great and so was his manager and even the tech guy was great. I am happy all the way around.

Danny installed the system and did a great job of accommodating my work schedule while he did his work and made sure I had a thorough understanding of the system, equipment, and contract. So far, I would highly recommend the system to anyone looking to install or upgrade their current alarm system.

The installation specialist arrived on time and was very professional. We did a walk through to make sure I got what I wanted and needed. You are purchasing your equipment so you can take it with you whenever you move. They also have a wonderful program for Active Duty Military.

Communication was good and accurate. Representatives were honest, precise about information and courteous. Excellent customer service and awesome group of representatives and technicians. I would recommend this company to friends, neighbors and coworkers. Thank you for your help.

We just signed up with Vivint. And wow what an amazing experience. Our sales marketing representative was fantastic and we were able to have the hardware installed in record time. Which allowed us to start reaping the benefits of the security system. First night was really great knowing we were being kept safe.

The process of taking over an existing unit was smooth and seamless. From the original call to speaking with the technician on-site, I did not have any issues. The technician that arrived was friendly, knowledgeable, and took the time to show and understand system. Would recommend to a friend, stranger, and family member.

The tech was very professional and knowledgeable. I rate his work a 10 meaning very good, so good to be a part of this program, I'm sharing my experience with some friends of mines. My family and I now feel safe.

Our installer, Tim, did a great job. He was prompt and polite. He explained the system well and made sure all of the equipment was working properly before leaving. He cleaned up after himself. Video images are clear. Control panel is intuitive to use.

I had a great experience with Josh helping me to activate and set up my security system. He was very thorough and attentive to all of the details. He spoke very clearly. All of the instructions were very clear and he did not seem like he was in a rush to finish my set up.

Awesome company, professional staff. Very competent and very thorough. The sales rep was great and the installation tech was patient and thorough. 100% better than my previous alarm service company. I would highly recommend Vivint to friends and neighbors. I look forward to the service from Vivint for years to come.

I originally already had a DIY home security system and had no interest in switching to Vivint. Kudos to my sales rep Michael who did a great job at explaining and showing me the benefits of moving to Vivint. Thanks Michael.

Matthew and the technicians were very lovely to work with! Great service! They explained everything well, made sure I understood, and even helped me test it out. I would definitely recommend them! They were very helpful, friendly, and professional. Thank you so much!

Sales, Service, and setup were wonderful! My salesman Calvin ** did an amazing job of revealing all the possibilities for protection of my home. I am excited about this service and what it has to offer. I recommend them to anyone even though I just received service. I am enjoying it already!

I am super happy with Joe's installation of my home security system. He was knowledgeable and answered my questions. He was considerate of my home and went above and beyond to make all cords hidden. I would definitely recommend him.

I felt agents were very thorough in explaining system and friendly as well. Easy to communicate with regarding the system as a whole. Would definitely recommend to anyone looking for a home security system. Technicians were also very fast and knowledgeable.

Fast affordable service. Just got it installed but I am enjoying all the features already. Service was speedy and friendly. The sales pitch was effective and informative. I feel safer for myself, wife and children. I hope to never have to use the emergency features but what a relief to know they are right at our fingertips

Very assertive seller - would not take no for an answer. I had to get supper going and he still would not quit. Left a phone number so I could contact him - he does not answer that number. Product seems OK, although we have not had any problems at this point, and it is easy to use. Still to be seen if monthly service is worth the money and trouble.

Cameron and Blake were both really nice and helpful. There was also another uh who was as well but I didn’t get his name. We feel really good about getting this and are excited to get our wifi set up and really getting it going.

The installer and the sales person were very professional and answered all of our questions. Would recommend. Love the smart lock and the touch screen that shows video:). Easy to control from the Vivint app. Love it so far. No problems.

My household is a new Vivint customer. Aaron ** was the installation technician who came to our home to help us. Aaron was friendly, professional, knowledgeable, and helpful. He left a great impression and did a very thorough job in showing us how to use our new Vivint home security system.

Yes I would recommend Vivint to a friend, my service was quick and fast and very professional, he explained everything to me so I could understand how the system work. He was nice friendly and I like the way he explained everything to us. I will tell someone else about this company.

Technician, Mark, was polite, knowledgeable, clear in conveying his opinion on location for optimal results and a fast and conscientious worker. A pleasure to have worked with him. Recommending Vivint to friends, neighbors or relatives would be very simple for me. Additionally, dealing with Syd was an educational experience, allowing my wife and I to make an informed decision with regard to which company and/or equipment to have installed.

Ryan and Leslie were great folks to work with on my install of my Security System and cameras. I enjoyed meeting them and they were extremely knowledgeable and very professional while explaining the System. It was certainly a delight to have them do the installation and I'd recommend them and Vivint. Thank you so much!!

The technician arrived earlier than the scheduled time; he gave me inputs of my wants versus needs; he provided needed information about the settings and walked me thru with everything; he answered all my questions; he even cleaned after the installation; overall everything is great so far; now I feel secured.

Arrived early and did a great job on the install. Installer was knowledgeable and courteous, answered all my questions. I wanted some extra equipment and he had it on the truck and quickly did the installation. One recommendation, provide an adapter for the doorbell when installing on siding so that the camera sits perfectly vertical and not tilted slightly to the rear.

My experience with Vivint was great. Both technicians were very easy going and knowledgeable. The process was smooth and very easy to understand how to run the unit. I would highly recommend Vivint to others. It is a high quality service with very reasonable prices, and the app is very easy to navigate and use for arming and disarming the home.

The salesperson and the technician were very helpful. They took the time to explain the equipment and the agreement information, and they addressed all my questions and concerns. They also followed up to make sure that everything was complete and that I was satisfied.

I had a very pleasant experience with the sales rep. He was very informative and very professional. The technician was very pleasant and helpful. The technician walked us through the process and answered all of our questions. I would definitely recommend this company.

Great service. Great installment. Friendly. Knowledgeable of product and able to assist me with all my questions and concerns. Worked well to ensure that I was happy with my product and understood how to use equipment. Showed patience and professional demeanor.

I am very happy with Chris and the technician Corrie. I was very pleased with their work and I'm very satisfied with the service. They both did a great job. I hope they get paid very well because they deserve all of it!

The salesperson & installer were very congenial and pleasant... But I have no way to contact them. The salesman is Aaron. Please give me a phone number to contact him. VIVINT is company name. If Vivint is a legitimate company please honor my requests.

Great customer service and very helpful. Helped explain any questions or concerns that we had. System seems to give the most problems since the old user was still logged in, but other than that everything went smoothly! I was extremely thankful that we were able to keep the existing systems without having to pay extra, monthly.

We have Vivint on our first home and we are so pleased with the installation, service and system we have decided to have it installed on our second home. Vivint is the best and we can’t say enough about the top-level service they provide all the way from the Internet chat service to the installation tech.

Well hopefully it works great. I had to reboot the system. Almost as soon as my tech left my house says it'll take 10-15 minutes. On the app. The house setup works well I'm hoping the app works good too.

The team was great! Took great care of me, in a situation that wasn’t easy. Changed account admins. Made it seems easy, and didn’t take a lot of time. Even helped me sign back into the app when I was locked out. They waited for everything to be updated.

Denis was super cool! It really helped that he was bilingual and he was very good at explaining and answering all my questions. He made the whole process easy and made it a no brainer for me. I will definitely be recommending all my friends about Vivint and especially the man himself Denis **. Romeo (tech) also very friendly and easy to work with!

The technician was great. He did everything correctly and very thorough. The only thing that we are a little disappointed about is that we asked him to remove some previous wires and he did not. Other than that he is very good at his job.

The day of installation, they didn't arrive until after 7:30pm and left about 10:30pm. The install was incomplete due to not having enough window sensors. Instead of placing us on the top of the list for the next day, he said he would return between 4 & 6 the next evening. Never showed up. He finally showed up at noon on Thursday to finish the install.

Everything was perfect with Vivint. The rep we have worked with multiple times is top notch and nothing bad to say at all. Would highly recommend them to anyone. Have used them in both my home and office now and easy to use

The salesperson and technicians were very professional and knowledgeable. They answered all my questions to my satisfaction. I am pleased with the product and it’s not a burden to pay the monthly payment because it is very affordable. My home definitely feels more secure now

I was with ADT for almost 2 months. It was the worst customer service and security system I have ever had. On the other hand, Vivint customer service and technician were amazing. The tech was on time, very friendly and he knew what he was doing. He listened to what I needed and provided some great recommendations. I am very pleased so far! I hope Vivint keep their professionalism always this way.

Had a great experience when technician came to install equipment and get the system online. The technician was very knowledgeable and polite. The only trouble was the scheduling to get them to come out to residence. We are very happy with the installation.