Vivint Reviews

I am looking forward to using this system to help keep my family and home safe. I am new to the Vivint Family. This service came highly recommended. The installer Robert was great and very helpful. He also cleaned up after himself. I appreciate that very much.

I feel that we got a fair deal. Our sales rep Finn was good at explaining everything and the installation tech Greg was fast and through as well. They listened to what I needed and were able to make it work. I have a disabled child and this system means peace of mind and above all else safety for my children and me. I am thrilled to have this system.

We just got our system installed today and we changed from ADT. I’m obsessed with it. It’s so much easier to use. I also feel like we get an amazing deal for all of the stuff we have. Our rep was awesome as well. So happy we changed!

The installers were professional and quick. Set everything up and the entire system was ready to go before they left. There is a short follow up for one piece that has been on back order for the system and I expect nothing less than the same level of professionalism.

As far as installation went, perfect, the technician did great. Communication with tech from Vivint was terrible. On two different occasions I’ve had to call and explain my situation to Vivint and they didn’t relay that message to the tech. Other than that, everything went smooth.

I spoke with the sales rep Justin and was able to have my system installed the very same day! I didn’t have to wait weeks for a technician to come between 8-5. He was there within 30 minutes. Set everything up and showed me how to use it!

Chris has been outstanding and has really went above and beyond my expectations and delivered the results he promised on. Vivint is the Chick-fil-A of the security industry. Definitely wish I would have went with Vivint for my first option of security because they strive for the customer satisfaction before, during, and after the agreement with the company.

I was very pleased with my installation. Austin was very helpful and answered any questions I had concerns about. I would definitely recommend Vivint to anybody. Very Professional. He also took his time with the installation. Nothing was rushed and it was very neat and clean.

Our install was great. Very informative and friendly. He went over how everything worked as he was setting it up while offering insights. The consult only lasted about 35 minutes and the install was there ten minutes later. Super fast and efficient.

A+ To Jared! Jared was so helpful. He did great on explaining the system to us. So far love the system. So easy to use. Even put it where I needed it to be. I didn’t have to call to turn on my internet to the system.

We had a great experience all around with our security installation. Jeff went above and beyond to make sure we were comfortable with our purchase before he left. He was very informed on the products and answered all of our questions. Would highly recommend him to anyone looking for home security installation!

Jay was outstanding. He explained everything clearly and was excellent helping us understand our security needs. He was totally committed to designing the system we needed, not the most expensive. We were pleased with his skill in both installation and sales. I highly recommend this service.

By far the best customer service I have received. Both the sales rep and technician were very professional. Answered all questions, very friendly and personable. All equipment installed was handled delicately, installation looks amazing. Definitely will call Jeff back to come back for future installations of equipment.

I’m very pleased with the system so far. It has all the features that I wanted and then some. I’m technician was excellent. He was fast and knew the product very well. He was able to answer all of my questions. Thanks again.

Vivint technician was, very punctual and helpful. He explained everything and he was great, you can see how he enjoys helping others and made us feel very comfortable, helped us with set up of the alarm system that btw is great, and with the app as well, he went above and beyond.

Very nice and did his job great. I would recommend him to other people to get the same system. He explained everything to me and asked me if I understand what he explained to me. Overall he was awesome to work with.

Everything is perfect. My technician was fantastic. He was very helpful and explained everything in detail. I really am happy with my purchase of Vivint Security system. I look forward to viewing and securing my home. I feel very safe in my home now.

He did a very good job. Was very professional and fast. Showed us how everything worked and made sure we understood everything and answered the questions we had for him. Everything is easy to work. Thanks to him for explaining it so well.

I was very impressed with the services offered and the quality of the equipment along with the knowledge of the Sales person. He answered all my questions and explained the service completely. Very quick with installation and was immediately able to start using the service.

The presentation was very good. The system I had I couldn't hear my doorbell, which made MADE my camera useless. With this system I can do both. And this unit record and alert me if anyone is around my house.

Service was great! Emilio did a great job setting up the system and explaining it to me! He was very professional and polite about warning me with noise and cleaned up any mess that was made! He was in and out on installing the system!

Josh was our technician and he was awesome quick and professional. He answered any and every question we had. My wife and I would definitely recommend Vivint. Our salesmen was also very personable. I’m sure he gets all the sales. Very cool guy.

Overall, I had a good experience with the Vivint crew who installed my equipment. He was quick and friendly and made everything easily clear and understandable. While, I normally don't indulge in sales or electronics, the team made it easy to understand.

The Sales process was focused on what we wanted and not a pitch to get us to buy the premiere package. The installation was fast and pretty seamless. Our salesperson and installer were very professional and made sure we were comfortable with our system. Would definitely recommend to family and friends.

Rep Jorge ** addressed all questions and concerns, provided suggestions, applied any discount/offers, and definitely explained the process in great detail. The installer confirmed my purchased items and he performed a walkthrough of each device including the panel. In all, the cameras are clear, love the features of each device to include the customization, and the entire process only took one day. Definitely recommended.

Our Vivint experience and installation tech was absolutely amazing. We would certainly recommend to friends and family. We love our new system so far. We got everything we requested and it didn’t take very long for installation. Plus The app is easy to use too.

We really lucked out and got the dynamic duo - Chris, our Rep and Audrey, our a tech. Chris ** was an incredibly nice, respectful, and knowledgeable representative. He sold us an amazing home security package - cameras, key pad lock, etc, that Audrey efficiently installed within mere hours later. They both provided us exceptional customer service - thoroughly walking us through all the features that are now at our fingertips. I highly recommended the Vivint product but even more so, I recommend working with Chris and Audrey.

Technician was excellent and took the time to show me everything about my security system. He was professional and thorough with the installation. I would highly recommend Vivint to anyone wanting a home security system. I feel much safer now I have a great security system.

My order was badly mishandled, which made the installation take almost FIVE hours, when it should have taken less than an hour and a half. If the company makes it right on the back end, I’ll reconsider this review. But right now, the one star stands.

My technician, Mike, was very knowledgeable and did an amazing job. He showed up on time and was very helpful on picking what equipment I needed and the prices are great. I can’t wait to use my new alarm system. I would recommend Vivint any day.

Billy was very professional and knew exactly what I needed to cover all angles of my house. I wish more service people came with the same professionalism as Billy. I would recommend Billy or someone from the same company. If you do recommend to a friend or family you'll both will get a refund.

I am satisfied with the service so far. The sales representative was courteous and pleasant to work with. The installation representative was also courteous and got the job done quickly. The system is easy to use right from my phone.

The install was painless and my installer was amazing. Showed me all the ins and outs and walked me through how to use it and work the settings. I really liked how he made sure that everything was where I wanted it. Very professional.

Just got the system yesterday so can not fairly assess it yet, but will evaluate the buying and installation process. Calvin the sales rep. was professional and persistent but not overbearing. Quite familiar with the product and had answers to all my questions. Martez the installer was also professional. The installation was relatively quick and mess was cleaned up. Both men were pleasant to work with.

The world is going crazy and in times like this, having a home security system has become necessary. There are several options on the market, but Vivint far exceeds the competition. Between the cutting edge technology and the excellent customer support, the decision to choose Vivint was an easy one. I sleep easier at night knowing my home and my loved ones are secure and protected. Highly, highly recommend!

Amazing service from Nick and Marco. They answered my questions and followed up promptly. Nick's persistence paid off and Marco was more than helpful. They explained things well and did not get frustrated with my questions or misunderstanding of things. Very patient and friendly too.

Fantastic company! 5 star rating! We had younger service technicians who were very knowledgeable and took great pride into their work! Highly recommended service! They were very clean and quick for installations. Also the quality of their products beats the ring!

Great install. Helpful. Completely explained the system. We made minor changes from my original order and it went without a problem. Cameras and doorbell work perfectly. Even added garage control to my system. He realigned the backyard camera and made it perfect.

We had a pretty good experience overall with the process. Definitely plan a day if you're getting a lot of upgrades. It took until about 10:30pm which we didn’t plan for. Also had to do the clean up and relock all of our windows that were left unlocked. The salesman Tito was great and personable. So far we love the actual system.

Our tech Michael ** was professional, knowledgeable and extremely patient and meticulous. He was very much in tune to our needs and addressed every issue and question we asked of him. He went above and beyond the call of being respectful of our house and residents. Michael is truly a great representative of Vivint when it comes to installation.

Our technician Juan went above and beyond! He was personable and made the entire process as easy and streamlined as possible. Was very patient and answered every question we had. He made sure everything was working correctly and we that were comfortable using it. I highly recommend this service.

The entire crew from start to finish was very easy to talk with and very knowledgeable. The process was very smooth and what we were looking for. I would suggest this product to anyone that is looking for a user-friendly security system.

Highly knowledgeable of the product, its features and its abilities to protect me and my family. Installer was highly professional. The overall presentation, the price & the safety features were above expectations. The cameras and their abilities exceeded my expectations. The 30 days of backup recordings will allow me and my to feel a whole lot safer.

Connor did an excellent job explaining everything! Except for the 3 month monitoring for new customers! If this is possible to get, it would be appreciative! The Installer was good and and personable, the only thing it got late and and he bent our screen! But otherwise Connor was pleasant, and the install was almost Immediate!

Alex F. Was our representative and he was absolutely wonderful. Very knowledgeable about the product and items they were offering. I also didn’t feel pressured to buy it. He genuinely believes in the product he’s selling. He was also very friendly and respectful! I also learned it was his first day on the job. He did amazing!

Larry ** was great! He was very professional and he demonstrated and explained how to use everything so we understood. The quality of the product and the ease of use are just some of the reasons we decided to go with Vivint over Ring. I have already recommended him as well as Vivint to some friends and family. Great experience.

I came into this process with high expectations after reading reviews and seeing firsthand how a family member's installation went. I specially asked for the same technician but was told it wasn't possible. They assured me that they would have their best installer come to my home. Long story short it was a pretty sloppy install. I'm not really mad at the installer since everyone has to start somewhere. He definitely should have had another person working with him. I am more upset about the sales process assuring me that they will have their best tech come out to my house. Afterwards they did nothing to rectify the situation. Typical sales cycle. I do believe it's a good product but the sales process and installation definitely overshadows that. We are paying a lot for this equipment and I just moved into my brand new house. I don't expect wire to be ran like the attached image. Overall I wouldn't recommend this service.

Polite, helpful, knowledgeable. Installer answered all questions. Installer was on time, prepared with extra equipment and was instrumental in helping me create the perfect system for my house and needs. He made time to go through all of the information and how to use the system.

So far I am very satisfied with my services. Tyler was very straightforward about the service I would be getting, and the security system is living up to all that they said it would. I have had no complications and my home feels much safer, thank you!

Of course I couldn't be there to watch the install happen, but my wife did feel as though between the staff on the phone and our tech that came out everything was outstanding from top to bottom. Everything is set up just the way we want it.

Not only quality equipment but highly knowledgeable tech. The tech came in, explained what I didn’t need and what I should have. He assisted in getting my MyQ garage door to work and guided me through the entire setup process.

Great service from my technician Justin and all the people at Vivint and my contact Tyler as well. Everything looks great and I look forward to using vivint as I have heard great things about them. I will recommend them to everyone I know.

Benjamin is terrific! Gave me so much information and guidance with the new Vivint equipment. Very easy going and informative, especially on what would work best for my home. Definitely confident that I can call him for any trouble or question I have. Thank you Benjamin!

What a superior experience with Vivint today! Matthew provided exceptional customer service - from his technical expertise to his thorough knowledge to his exemplary customer service. We are grateful to be Vivint customers and that Matthew helped us secure our business.

Had a great day with our installation - our tech spent all the time needed to make sure everything worked, that we understood how it worked, and that we had exactly what we needed. Patience, kindness, and knowledge - a great combination. We’re excited to see our system work.

In view of someone very reticent of making the change to a smart security system, the steps were painless and quick. The tech performed the setup, working through any problems. I feel safer already given the turmoil post Covid. I would recommend this company.

After having another alarm system for over 20 years without any upgrades made available it is nice to have a new current system. Both salesman and technical installer were highly professional. I cannot review the system since it was only installed today. Only time will tell however, I’m confident that I will have no concerns. Thanks.

Both the new service representative and the installation tech were very knowledgeable and helpful. They explained the service and made sure to answer all of our questions. They also made sure we were confident on how to work the system and had downloaded the appropriate APP. Thank-you!

Awesome product to be secured by! The work done for installation was done above and beyond and the instructions given were top notch. Thank you Mike! Highly recommended this product and thank you Cody for getting us locked on with this.

Installation was super smooth. Octavio is top-notch. Great job!!!!! I couldn’t have been more impressed with how easy everything was. In no time my entire house was set up. AMAZING JOB!!! I thought it would be a lot harder to set up in an old house but Octavio was setting up in no time with zero issues.

Justin was informative, helpful and friendly. The staff who installed the equipment was on time, friendly, quick and helpful. The cameras are amazing and we are enjoying our system so far! We would recommend Vivint to anyone who is looking for a superior level system at an affordable price.

Came when they said they would and quickly installed. Very easy to use the program. Takes no time at all, downloaded the app to my phone and ready to go. Fees were reasonable and financing was quick. Works for me!

Sales person was polite, courteous and informative. The technician who installed the system was thoroughly knowledgeable, polite and explained in detail the system and the various functions The sales person stopped by the following day to make sure I was satisfied and if I had any questions. I would recommend Vivint to my friends.

Although our initial introduction was a bit late at night, they did find us home. We are replacing Brinks. We’ll see how this goes. The tech that installed was courteous and respectful, taking his time to walk me through the panel, the instructions for use, and answering questions. Paisley was very personable when she introduced us to the options, benefits, & how she has trust in the company and its services.

Seth was a very helpful and knowledgeable technician who did a great job. We are very pleased with our new system. The equipment is very easy to use. Intuitive. Downloading the app onto our mobile phones was very easy to do.

From Sales person to installation technician my experience has been awesome. Everything was installed in a few hours and the technician did a great job teaching me how to work the system. Now I have access to my system wherever I go from my iPhone. Very professional and efficient. Outstanding job!

Great assistance, provided me with adequate security. I was able to get an appointment sooner than expected, as well as the comunicación with the technician was amazing. He was able to give me a call to let me know he could come earlier!

I am a First time user. I would recommend to a friend. Austin was the person who installed the system. He was great. He explained everything. Also demonstrated how to use the system. Now waiting on the inside cameras to be delivered.

We have not received a proper billing to make monthly payments. We'd like to have it set up to come out of our checking account monthly and to know the day of the month it will come out. We like to pay our bills in a timely basis.

Adam was awesome and he explained everything he was doing and show me how to work each unit. He also went to making sure where I wanted the camera to be hooked up at. Also making sure the camera was adjusted properly. Thank you so much.

I will absolutely let everyone I know about Vivint and my experience. It was wonderful. My house is secure. We feel safe. Jerry was amazing and made the experience wonderful for us. He explained everything and made sure we knew what to do before he left. We are happy!!

Very detailed and knowledgeable. All my questions and concerns were answered. He (Austin) explained all the materials or products so I was able to understand. Also very patient with me. He kept going over and over to make sure I understood it all.

Good product at a reasonable rate. Our salesman was very professional and personable. Really took time to explain all features of the system and expressed all the value. The installation tech was knowledgeable and was in and out in under two hours. He also gave concise instructions about the use of the system. Overall a great experience.

Kevin was very open and presented their products and services really well. The installer was equally professional and helpful in showing us how everything works. So far I am pleased with Vivint and how easy it is to use it.

From presentation to installation logan and louie did a fantastic job here at **. Both made their tutorials very easy and demeanor was very comfortable. Super easy with them. Could not believe the clarity each camera exuded. Sound and quality extremely crisp. Absolutely love the service we are receiving. Look forward to a brighter future.

So far, had GREAT experience with Vivint. Started with salesperson, very polite...answered all questions & accepted "NO" when I did not want all the bells & whistles. Both of the install guys were very polite & walked me thru the system & answered all questions.

The installer was such a nice guy and helpful with understanding every little piece. I really appreciate it all his help. The system is really easy to understand and easy to add users and to learn how it works. I can also add additional pieces in the future which is really nice.

Everything was easy!!! The tech made the install easy and was very informative and taught us everything!!! Having the ability to control the system from our phones is great!! He left us feeling safe and secure! I would definitely recommend to anyone wanting security!

I feel safe having this system. Also, I feel confident that I will not lock myself out. Picture quality on the door camera lets me see more and I have a wider view. I just have this system installed today @ 11am.

Tech Larry was very friendly and knowledgeable on equipment. Larry has excellent customer service skills by making sure setup was understood. I’m very satisfied! I feel safe knowing that Vivint security is installed. We spend hours researching companies, analyzing reviews and building tools to make your decision process surprisingly painless with Vivint. Thanks, Larry.

Tyler and Phil were our installation technicians on Saturday, July 24th, 2021. They were professional, courteous and efficient. Also, they explained our new system. We are very satisfied and look forward to many years of excellent customer service from Vivint.

We were very satisfied with Ryan and Cooper. They were both very knowledgeable and very clean during and after the installation process. They were both very patient while working with us and teaching us how the program works. They were a pleasure.

All of the employees were great to speak with. They educated me on the product and made me feel very open to select the products and feel very safe.. I love everything about the items I selected and will feel very safe in my home.

Our salesman Logan was friendly and answered all our questions. He had patience and I never felt pressured. Thanks Logan, we love our service. The husband and wife installer team also did a fast but accurate installation. They even sat down with me and went over the app and how to use the system. Thank you.

The young man that installed the equipment was very knowledgeable, polite and quick. I would recommend them to anyone. I would give him a 10 out of 10. Vivint needs more technicians like him. They also need more salesmen like Preston that sold the equipment. We are very satisfied with everything.

David was wonderful, he was very thorough and professional. I look forward to being a loyal customer. I am very excited with the new features and products Vivint has to offer. I was a customer in the past and David assured me of the changes that have been made to customer service.

Ben came out to install our system. He did an amazing job and we love the security system. I would 100% recommend using Vivint. I did a ton of research and Vivint is definitely the highest rated. The price of their system is very reasonable.

I am very happy with my service and installation minus the fact that I have to wait for all of my indoor cameras to be mailed to me. It would have been nice to have been told this during when I was ordering on the phone. I am paying now for all my equipment even though I don't have all my equipment yet. That is frustrating!

Our installer was friendly and helpful about the installation process. He explained the function of every alarm component that was being added to our new system. He explained how to operate the entire system and how to handle every possible situation. We couldn’t be more pleased!

We are very happy with our experience with Vivint! Our technician was very friendly, patient, and professional. The vivint representative went above and beyond to help us get the best deal and package. Everything was installed perfectly and we could not be happier!!! We know that thanks to vivint we can rest better because we already feel more safe and at ease!!

We had a great experience with the Vivint team that came to assist us in the buying of equipment to installation. Everyone was very professional and worked hard to get everything in good working order. We were impressed with the team! Christian really stood out for us. He went above and beyond and we hope to see his charming face on a commercial one day! Lol!

Young man was persistent but personable. I wasn’t interested at first but he pointed out the benefits of a home security system and how easy it was to use. Thinking of the car break-ins and vandalism in the neighborhood convinced me.

Installer did a great job all the way around... I like the attention to detail and even though, I was being kept from my birthday dinner, he took the time to explain the panel features and how to log in and out of the panel. He also was thoughtful and said he was sorry for being so long getting everything installed and me being late for my dinner out. I will advise those who are looking for a security system to use Vivint smart home.

I found these two men were very nice. Did their job and cleaned up after themselves and I would recommend your service and thank you, they also stayed. Made sure I understood everything on the panel. Had me check it out and I really appreciate all the help that they gave me when it came to the panel and thank you again.

Kimmi was very polite and very knowledgeable on the products. She explained the component systems and how they would work with our previous security system. Installation was quick and easy. Jonathan, after install trained us on how to use the system. The system is very user-friendly. Would definitely recommend.

I had an excellent experience from Trevin working with me to get what was best for me, not what was best for his sale, to Ethan’s professional and detailed approach to installing and getting my system online. Very happy with the experience so far.

The tech Zachary and sales person Tony were very nice and well versed in their jobs. Very respectful, love it so far! I would recommend to my friends and neighbors! The cameras are a great asset to the house, I can see the whole house from front to back.

Very good customer service. Got it installed the same day. He explained everything really good. I'm sure I'm going to be happy with it, but I shall see. So far so good and I will tell some of my friends.

We set up on a Friday and the installation was the next day. Our technician was awesome! He explained the system well and did a great job installing equipment. We were referred through Primerica and we received a great deal.

The sales representative (Everett **)was thorough and knowledgeable. Answered all my questions confidently. The technicians were quick, polite and professional. They were able to complete the installation in about 15 minutes along with explaining how the system works as well. Vivint overall had a great staff and I would recommend them to anyone interested in a smart home system.

Very professional and caring and nice. Would want him to always return if I need something fixed or have a problem. Love David ** work. Thank you again to him. Excited to see how well this works for me and my family.

Thank you Wyatt ** for your awesome customer service and for answering all my questions, explaining how to use Vivint and for showing me all the cool products and features vivint has to offer. How easy it is to use. We feel more secure and safe now.

Installer was very thorough and professional. He took his time and carefully installed the system, then walked us through how the system works and answered all of our questions. Thank you for the great first impression with your company. I would definitely recommend to anyone looking for a home security system.

Sales, product installation, system setup and training were all excellent. Very easy to use and customize. After sales support has been terrific. I’ve been wanting to employ these smart devices for some time but I didn’t want to go the DIY route.

From the Moment Vivint rang my doorbell to the installer walking me through my new system step by step. Vivint has gone above and beyond my expectations. Even after my system was installed my rep has answered all my questions and concerns. Amazing service. Thank you.

Easy to navigate and understand. Technicians Seth and Nick were friendly and efficient in their installation. Quality equipment with easy to use interface. Techs took time to explain use and answer questions. Would recommend to friends and family. Equipment is more costly than most other systems but 60 month financing brings competitive monthly costs.

After a failed initial appointment that went horribly wrong (Cancelled a trip out of town to wait a week for an 8:00 AM appointment. Received a call at 10:30 AM that they would have to reschedule.) I gave Vivint another try. The technician was excellent, on time, knowledgeable, patient and thorough.

Alex did great installing my equipment. I feel secure in my home and when we are out of our home. He answered all of my questions and listen as I voiced my concerns. When I did not have the knowledge he educated me on the subject. He also help me putting the app on my phone.

We are pleased with our system. Eli knocked on my door and I usually don’t entertain solicitors. However, I immediately saw value in his offer and system. The install was immediate too! Raul made sure we understood our system before leaving. Very impressive!

Our technician Kevin was knowledgeable, helpful, and thorough. He presented us with a stellar 'can do' attitude. We felt as though the safety of our home environment was his highest concern. My experience with the Vivint sales and installation process was top notch from start to finish. Thank you!

Great experience. Cameras are clear, system is easy to use and the phone app is even better. The tech was professional, quick with the service. Overall customer service is 100%. Great prices, well worth it. Referred to by a friend and I would recommend to anyone.

Steve was great and very helpful. So patient and got everything we needed right away. Definitely would recommend this service to other people interested in home security. Appreciative for him taking the time to explain everything to us and resolving our issue.

The sale rep was precise very well trained and understanding his explanation was clear. The technician was good and explained everything to the t. I wish every family would choose this company especially when they have elderly and young children.

I absolutely love this product. The devices are high quality and the displays are vivid. The salesperson was very informative and professional. The technician installed my security equipment at great speed and was very neat. I will definitely recommend Vivint to some friends.

The very kind gentleman that did the installation stayed late, did a thorough job. He explained everything well and was very patient and courteous. He cleaned up behind himself. He never once complained or acted put out with the late hour or my lack of knowledge of electronics.

Marc ** was very good & we will try to learn the system. It’s a bit complicated right now & I don’t appreciate being told every time a door opens or closes. I wish I could have it do it only during certain times. I’d like to shut off the deter thing every time someone gets near. Maybe it’ll get better later.

We just had Vivint install a system in our new home in Portland - we have them in our current house already and love the equipment and customer service so much wanted them in our new house too. Jesse the installer did an excellent job getting the system together, communicating what he was doing along the way, and even helped fix an internet issue so that we could get our Vivint cameras working. Painless install, new system works great, and every Vivint rep we spoke with along the way was professional, friendly, and helped answer all of our questions. Wouldn’t choose any other company out there for our home security.

I’m happy with the install, and feel much safer now! Also have the camera doorbell and water detector in the basement... Protection all around..

Experience was great awesome customer service. I would recommend Vivint to all my friends and family. I can't wait to see how this works for me. I'm really excited about this. I got this just in time as I will be going on vacation soon with a piece of mind. My technician Matt was very professional and courteous.

Very professional… price was great. Zach our sales rep is awesome our install was quick and easy. They were very detailed and descriptive. Honest, upfront with everything. The next day they even came back to see how the system was.

Installer was very nice. Mostly did a great job. I thought that we were going to have our smart thermostats installed as well as a smart door lock but that's not the case. In addition to that, I was left with a 1.5 inch hold in my patio where the old cameras were removed. We have rodents and bees that would have full access to our patio. Installer should have sealed that area or never removed a camera that's going to leave a hole for the outside elements to come into the attic. I need that fixed as soon as possible.

It all went great, I am very happy with the way it went. I would recommend this to everyone who I know. I think this is one best experience that I had in many years. I feel this was one of the best choices that I have done in years.

My salesperson Trevin ** was outstanding. Trevin exemplifies all the attributes of someone who genuinely cares for his customers. He treated my wife and I with courtesy, respect and honesty… Thank you! Please keep up the good work.

Amazing customer service! Very Thorough in explaining each step, each equipment, what it does, making me so comfortable. I didn’t feel rushed. He took time out to make sure I understood everything. Just WOW!!! Mahalo La Kendrick for your service

I have a great experience with Vivint. Starting from getting the quotation to the actual installation. James is very helpful with regards to my needs as a homeowner to what I need to accomplish. Jendy was on time during the install. She updates me from time to time with regards to the installation. And walk through us after to make sure we know how to use our new system. We are happy with our new system.

The sale and install was great! Tim my salesman was absolutely great and professional. Brett did an amazing job with the install. I would definitely recommend Vivint to my neighbors and friends. Look forward to utilizing the system for home security.

I have a friend who had Vivint and while living with her I got an up close and personal demonstration of the reliability, quality, and speed of their service. When I was ready to get my own security system, I did a search on the internet and Vivint is consistently a top consumer choice. Why would I choose anyone else? Also, the gentleman who helped me, Alex, was professional, and polite, but also personable. I didn't feel like I was talking to a robot. I'm happy and can't wait to install my system.

Install was smooth, installer showed up during install window, was friendly and knowledgeable. He quickly rectified an issue with the length of contract which I appreciate. He did a great job explaining system. Only critique is he needs to do a better job on cleaning up after install.

The salesman was friendly and very helpful. He explained everything clearly and in detail. He provided me all of the options. The tech who installed the system did an excellent job and went over the system with me in detail. Everything was superb.

There is very little information on the website about the very high cost of this system and now I understand why that is. I should have known that when it requires financing approval that it was too high. The cost is spread over 60months so it doesn’t appear high when give on a month to month basis. Over $3k for the system ON TOP of the monthly cost is not competitive and far more than I am willing to pay.

Sales- Requested fire connection into system. It was not on the install order and I was not told that the equipment was on back order. The installation went very well, until the very end. Eric the installation manager was very impatient, as he had another job to complete and it was 4:30. Should not book your installs, so close together to prevent frustration and cause your installer to rush through the instructions. The stupid iPad locker driver crap is a real turn off for the customer! It is a waste of time!!! I have to get on technical support and fix the system to my phone, as it missed putting in my password twice to secure it. I must wait 24 hrs and waste my time to complete, what should have been done yesterday!!!

I really enjoyed the relaxed and friendly staff with Vivint. The rep that came to my house was very efficient and so easy to talk to. They were also very prompt at installing my equipment same day! The installation went smoothly and he was very nice we talked and probably delayed some work but it was a very nice process and the setup was very easy and this is super easy to use! I would recommend this to anyone that asks.

Door lock didn’t fit on our door so after install started we were told we couldn’t get it… not a huge fan of their sales tactics… pricing was not up front. Felt like a used car salesman experience. We are staying with them because we paid for it and it’s a good product… not super thrilled with the service so far.

The technician arrived promptly. He was also patient as we made it home to meet him. The technician was very thorough in explaining each device. The camera was placed exactly where we requested it to be. Codes were secured and tested before the technician left. Ring was also tested to ensure that it worked properly.

The activation for my home security went great and I was extremely satisfied with the experience, specifically the app and the abilities it possesses. Mr. **, the technician, was very helpful and I will definitely recommend this to many others.

Doorbell camera has been offline since tech left. Camera inside doesn’t text me when motion. Called customer service and they expected me to spend an hour on the phone to troubleshoot. Told me there’s a screw missing on the doorbell and they will sent to me - then I can call again so they can waste more of my time. I want a technician to install it correctly or I will put a stop payment on my check and send back the equipment I paid over 1000$ for.

The system is brand new and I will need to have more experience to fairly rate it. I’ve traded my previous system on the strength of more coverage area and security for less. I’m looking forward to the full experience.

I will refer a friend to Vivint to all friends, the service I received from Vivint is very recommendable. I have not received any kind of service from security company before like this one. It's awesome, and great!

Great, friendly employees. Both sales and install, knowledgeable about equipment and policies. Both employees worked around our schedules. Installer called with updates on arrival time… Salesperson even returned at a time more convenient for our schedule to discuss our needs. Installer was very knowledgeable and courteous when teaches us how to use the products purchased.

Ema ** was excellent explaining the Vivint security product and how much sense it made to replace our ADT dinosaur system. It was an easy decision to make with her knowledge of the system, not to mention her sweet personality. System installation was also done with excellence by Carlos **. He knows the product inside and out, and made sure we understood everything before he left. So far, we are very impressed with this company!

It's nice to see who is at your door before you answer it. Even though we have dogs, it's still a safer feeling. So many fake salespeople nowadays and crime. It's nice to have the added security. We have a grandbaby on the way, so just one more way to feel protected.

It has only been a day since the smart home system was installed but so far it has been very user-friendly. The technicians were friendly and worked on separate projects to speed up the install process. Sales rep even stopped by right after the techs were finished with set up to ensure everything was to satisfaction.

Technicians were awesome, very friendly and installed everything in a timely manner. They cleaned up their mess and left everything the way it was. I loved how they showed me how to use the app before they left and made sure I had no more questions.

Great product and even better service. I am excited to have this system and the install team did a great job. Vivint sales team was amazing and I am more than happy with the product and outcome from the install.

Everything went well with the installation. La’ Kedrick ** was very professional and thorough with his explanations on how the security system works. My daughter recommended Vivint to us since they have it and is happy with the system. Will recommend to our friends definitely. Thank you!

Everything went well from the sale to the installation. Seth and Eric were really professional and efficient. I am glad they had everything with them to get me up and running even though we ran out of time to install the cameras outside. I hope I will be happy with my service and products. We shall see.

I had a great experience with my new install. The sales rep was very friendly and knowledgeable on all the products. The installation tech was friendly, knowledgeable and accommodating. I had a great experience and would recommend to anyone interested in getting a security system.

Sales associate was very professional and thorough with explaining how the system works and very patient with answering both my questions and concerns. Although I don’t have that same experience with my installer. He seemed not to have the professionalism necessary to install the system. He also didn’t clean up after his install and left my gate open. As a result my dog was able to escape my backyard!!!

Just had a Vivint system installed recently. Installer was on time and very knowledgeable. Explained the system in detail and answered all our questions. Highly recommended system and service. If you are in the market for an alarm system and or smart home You can’t go wrong.

Technician was skilled and polite and finished the job to my satisfaction and when I had to reach out to customer service phone calls were answered promptly. Installation time was pushed back further than I expected but it was fine and technician called me and informed me ahead of time.