Vivint Reviews

Amazing customer service. The techs explained everything in detail and answered all questions I had. Previously I had ADT, they bought out the contract with them and I couldn’t be happier. The quality of Vivint’s equipment is beyond any I have seen.

Tech was polite and pleasant. Took time to accurately find the best placement for main devices. Once placement was agreed upon equipment was installed. Tech demonstrated and identified the use of the equipment. Step by step monitor was demonstrated and guidance fivefold. A final walk through of the and customer service number was identified.

Our experience with Vivint has been great so far! Our security system and cameras were installed today and Josh explained everything in detail and showed us how to use it all. So far we love it and wish we would have made the decision to get protection for our home a long time ago. Thank you guys!

Took longer to install than we were told. Got to be close to midnight. Had to come back next day to finish. Pleased with the system so far. Will feel safer while away from the house and also when we are home.

We had a great experience with installation and are very impressed with our product for our family! We are excited to feel safe in our new home. Loved the thermostat feature as well. Everything linked to our phones very quickly.

I was actually looking into home security systems recently, when we got a knock at the door from a Vivint representative. He was very friendly and was able to answer every question we had. We couldn't say no to the deal that was offered. They were even able to set it up the same exact day. I was excited about that part first, but then quickly realized I wish I would have waited until morning. The reason I say this is because the guy that came to do the install, was already working 12 hours that day, and it was already late when he started. He was practically falling asleep at one point. He left a small mess and he didn't hang the indoor camera or adjust the outdoor cameras. This was the only downside (so far) and reason for my rating. I see a lot of similar reviews like this. Hopefully the company will learn not to work their people so hard because they can't do their job, leaving customers unsatisfied.

Our technician was great, very professional and informative. He made sure we were 100% happy with everything before installing and went over any issues we may have, also answered numerous questions we had. Great value for money for what we have purchased and great financing options with 0%.

Victoria was very professional. She explained to me in full detail of everything I needed to know about my new home security system, as well as showing me how everything works. The install was fast and clean as well. I am highly satisfied with our equipment, and will definitely recommend Vivint to others.

I am very pleased with the service. They were very polite and did a real good job. I like the product. It seems to provide us with the things we were looking for. And the price seems reasonable. I would recommend this product. Thank you.

Sales rep, DJ was great. Vivint was first choice and love the service. There were some technology issues, but nothing that couldn’t be fixed. Installer came on time and set up everything to perfection. Might suggest offering inside cameras where cords can be ran through wall so they don’t show or dangle on wall if camera is up high.

Installation. Absolutely wonderful experience. James was very knowledgeable and friendly. He was efficient and made sure I understood everything. It was a pleasant experience! Everything looks sleek. He even went above and beyond when there were studs in the way. He found a way to make it all work!

The guy that came was very nice and courtesy. He was on time and friendly. He did an excellent job and explained everything to us. I would recommend him to my friends from church. He made sure all worked properly.

Although I already had a security system the Vivint salesman Showed me their state-of-the-art system. Very impressive and so much better than the ADT system I had. They were able to install the same day. The only problem was the Tech had problems contacting to get the final paperwork completed And was at my house past 9:00 p.m. The system is up and running and it's only been one day but I'm very impressed.

Michael was AWESOME!! He knew what he was doing on the installation. He was professional and very courteous. He explained the service very well and made it very easy to understand how it all worked from each device!!! I will recommend this to anyone.

Work was great and fast, very happy. Vivint Pro was very informative and helpful with the new system and how it all works. Price was very fair and my family loves the system and feels very safe and protected. Security comes first with me and my family.

The whole process was smooth and effective. From sales to installation. Helped walk us through approval status and through options of placing each piece of equipment in a mindful spot for protection on our house. Also, a good thorough explanation on features and emergency services, all for a very reasonable cost and lifetime warranty.

Salesperson and tech very professional and explained everything regarding equipment very well. Looking forward to peace of mind with having system. Test will come when we are away and set system to on and if it works how we hope we will be very pleased.

Tech was on time for our appointment, friendly and knowledgeable. He was patient even when we had dogs barking and on phone with another vendor for Internet. He explained the services well and demoed the security system very well. I would definitely refer Vivint to others looking for a home security system.

Install. Keyon was great! Explained everything. He was on time and answered all my questions. Thanks and We really appreciate it! Not sure what else to say other than we’re looking forward to feeling a lot safer. That’s pretty much all we have right now but we’re excited about the new system. Thank you thank you thank you thank you.

He explained everything step-by-step - what he did, when he installed the system and he explain everything how to set it up in my phone. And he showed me how to work all the system even the cameras and he showed me with the cameras does Inside the house and outside the house. He is very good at what he does.

Cory the salesman was amazing, super nice and explain things very well. Cody the guy who installed everything was great, made everything look nice and clean, very professional, very friendly, great with kids. Definitely made my family feel safe knowing I can see everything and alarms will go off.

It was simple and easy, the salesman Cole was great and the installation was the very next day in my time frame that I asked for. The technician was on time, very polite and went over where you wanted the equipment to be placed.

The technician John was amazing. We appreciated his time he spent on the phone with the main office to get the contract corrected to what we had agreed upon with the sales rep. He spent a lot time going through the app and the equipment in our home.

Outstanding company, great salespeople and installers. I could not be happier with Vivint. The products were explained in detail and the installer was knowledgeable, friendly and helpful. Additionally, the system works great. The camera system is very clear and I love the fact that I can zoom in on my phone.

Very helpful and friendly during installation. We have not used the actual service yet so cannot comment on that piece. So far we have been very happy with the customer service and the product seems user friendly and easy to use.

Technician was very thorough in explaining the system and how to use properly. Also showed us fast ways to do things to make our lives easier. We Will recommend to friends and family. Great equipment and service. We have peace of mind again.

Jason approached us with an awesome system without being pushy and gave us a great deal. We felt like a valued customer more than a dollar sign. Luis did an awesome job installing our system. He made it look clean and didn’t rush. We love the quality of the system as well. So excited about our system!

Our experience with Vivint was outstanding. Josh, the professional installer, was quick and efficient with installing the security system and explaining the operation as well. He made sure I understood how everything worked and reassured me that help is just a push button away. Thanks Josh!

The guys were very friendly and informative and willing to walk us through the whole process. No surprises in price or time. We like the peace of mind now. Having extra kids in our home and not having to worry.

The technician was very helpful and knowledgeable. I 100% give him a 5/5 star rating. He answered all the questions I had and educated me more about the system. He walked me through the settings and informed me about the silent alarm and many more settings with the panel.

Both Xavier and Cesar were great. Xavier explained everything well and helped me choose services that were good for me. Cesar was great and got everything installed very quickly and efficiently and showed me how to use the key pad and the app on the phone. The cameras look great and the service works great as well.

Was really nice installers and so far we love our system. The salesman was really nice and was professional and came back out today and seen if we liked our system. This system should be good for my family and I will recommend this to our friends and family.

We are very pleased and excited to have Vivint as our security provider now! Our installation representative Calvin was very informatively and friendly with exceptional customer service skills! The prices are better plus we have plenty of options compared to our last provider. We will be informing our family & friends about Vivint!

Mario was one of the nicest and thorough technician I have ever dealt with. He made sure I understood everything and did not rush me. He gave top-notch service. This company should be proud to have someone like him on your team.

From sales rep to installation techs I found all parties involved to be knowledgeable about their product, dressed appropriately, answered questions as needed and never any pressure to buy. All techs were friendly and enjoyable to talk with. The time to install everything took a couple hours and went smoothly. I would highly recommend Vivint for all your security needs.

The service from the salesman to the tech was excellent. Both were very friendly. I didn't believe how easy it was to operate the security system. The clarity of the camera is excellent. I would truly recommend this service.??? To Franz and the tech who took care of me. A. **.

Our overall experience was great. The salesman was knowledgeable and friendly. The installers were courteous and knowledgeable as well. They were very thorough and contentious of our home. Very impressed with the team and the product so far. Will definitely recommend to colleagues.

I thought Logan did a great job presenting the product to us and the installation by Lindsey and her husband went great... Everyone was very knowledgable and helpful! I would recommend Vivint and the team we had to my friends. Thanks again.

Nice sales guy who was informative and answered our questions. The technician was great with explaining what he was doing. They both took time to make sure we understood the system and answered all our questions. Cleaned up when finished and represented Vivint well. I would recommend. So far so good.

Drew was our install tech! He was courteous and professional. He explained everything well and was great to work with! Had a great experience! The system is easy to use and will do very well in keeping our minds at ease when we are gone!

Benjamin was an incredible person to work with. He was very knowledgeable and he was able to answer any questions, he understood what we wanted and was able to make suggestions as well. Our installer was incredible. Very friendly and did his job very well.

I recently got Vivint installed and I love it. Matthew did a great job of installing everything quick, fast, and easy. I got the doorbell camera and also 1 camera for my garage. I have door and window sensors as well, I’m so glad I can leave my home and know it’s well protected. Not only that but I have the Vivint mobile app which allows me to view my cameras, disarm, and alarm my house right from my phone. Great service!

Miguel was great! He thoroughly explained how to operate the system. He took his time and answered any and all questions we had as well as explained each piece of equipment and its role. He was very professional, quick and personable. Thank you!

I would recommend a friend because it's a good alarm system to have.. Very clear and pretty picture.. Very responsive.. Josh and Oliver.. The tech were very patient.. Courtesy.. Explain details.. Of the company. Alarm system. Both tech were well groom and kind.. And respectful.. And about business.

Tech and sales were both great. Felt like we have a good system and have everything we need. Good information on everything. It was all laid out for us to see. Sounds like we got a good deal and will be safe and secure.

Install started late and went late into the evening before I asked the technician to come back tomorrow. Not his fault. Install was lengthy but professional. System looking good. Salesman was personal no high pressure sales pitch. Did a good job explaining the system and available devices.

We didn’t qualify for the entire package to be financed but Joe was able to assist us with the best package for the best price. It took a couple of hours to complete the transaction due to wait time with customer service. Other than that, I would have given a 5 star. The system is not installed yet therefore I can’t provide any feedback regarding the actual service other than provide feedback only to the rep Joe. Thanks.

The associate was very good at explaining every in and out of the system, including comparisons to other brands. And when we had trouble getting approved, he went the extra mile to find an option that worked for me. The installer was prompt, friendly, and knowledgeable. He began installing within an hour of the associate getting me approved. He checked with me on each and every decision to place equipment. Very happy with the experience.

Love the way the rep answered all my questions and the fast installation of the system ... I would recommend Vivint to my friends and family members at any time. Thank you for keeping us safe with the security system.

Vivint sales and installer were professional and good at their job. The installer performed his job accurately and made sure everything was to my liking before proceeding with anything. The sales guy was accommodating for the time frames we asked for him to return as I was unable to make the first two appointments.

We felt Tyler ** was very professional and courteous. Tyler knew the product very well and could answer all of our questions. Ryan was the installer. He was also very professional and courteous. He answered all of our questions after the system was set up. I would highly recommend this company to my family and friends.

I made the mistake of volunteering the information that I was in the market for home security. The sales guy took off running with it. After signing paperwork for a then unknown final amount (was never notified of the installation fees), I laid in bed all night replaying the conversation. He started by telling me there was a promotion in which they would be taking care of all my up front equipment charges. That’s just a nice sounding way of saying “you’re gonna pay like crazy for the next 5 years for this”. I asked him what qualifications there are for promotion several times and he just kept saying “we will get to that”. I need to learn to set limits and not be so weak, but there shouldn’t be sales people out there like him either. Calling right now to cancel and return the outrageously overpriced equipment.

Mike was very professional and explained how the system works. He was very thorough in explaining and he also helped with the Apps for the phone. He also kept asking if we had any questions and made sure we understood the system. We highly recommend him.

If needing a security system for your home, Vivint is the way to go. Presented me with very different hi tech products and was installed in same hour. Salesperson Keegan and tech Calvin was very professional, prompt, informative. Very pleased! Will highly recommend.

The process of getting Vivint as security and home monitoring was so easy from start to finish. We are excited to see more of what goes on around our house, and give our kids the feeling of security when they’re home alone. The technician was knowledgeable and quick. The system is very easy to use!

My car got broken into 15 feet away from my camera and it didn't record the footage. And when I call about my system they gave me the run around and want me to spend more money for new equipment and sign a new contract. And than when I call back and wanted to speak to a manager or the CEO of the company that couldn't give any information. Vivint Smart Home is not willing to work with you. The service is so bad I'm willing to break my contract.

Person who came was great! Very pleasant and understanding! He kept me up to date with everything that he was doing. Very organized and finished in a timely manner. He took his time and informed us in everything that we needed to do.

I highly recommend Ray, a total 10. He was kind, patient and knowledgeable. Would recommend him to anybody. VIVINT has an excellent employee. He worked hard making sure installation was perfect. I’m a first time security system user and he explained how to use my new system so I understood it.

I am pleased with information presented to my family. We were looking for a system and Riley came by coincidentally! Nonetheless, we signed w no installation fees. The process was easy and the install technician came and did a professional job. Very honest and respectful. Best part of all. Great so far!!!

Satisfied with the installation, the technician was very patient with me during the set up, he also had a great understanding of the equipment, he showed up during the time frame allotted. The sales rep, was also very helpful, and the price quoted by him was accurate with the total price of the Equipment and monitoring cost.

The representative was helpful and respectful.. He walked me through the entire process and explained what equipment I would be receiving. I would definitely recommend this service to a friend. The rep was also well spoken as well as funny. Overall my experience was a good one and I’m proud of my decision.

Mark who installed my equipment was great. He was very helpful when I had questions. He was very nice and knowledgeable about what you offer. My cousin Gino ** referred me and I liked what I saw so that’s why I went with you all. Thank you????

Staff are polite when on the phone. They called and confirmed the time to visit. The technician wore shoes cover, mask and explained every single step he was working at my home. So satisfied with his work. Thanks for the time.

Just changed security system over to Vivint and love it. Excellent product at good price and customer service has been excellent. Enrique was great to work with and the tech came the same day to install. Would highly recommend Vivint Security.

They did a great job with my system installation. I was well informed right from the start. I am very impressed with the alarm system and all the features my previous provider did not have. The cameras and doorbell resolutions are very clear. Will have additional cameras installed hopefully soon.

Great guys that came and installed my security system! Very professional and made sure that everything was working great and made sure I knew just about everything there is to know with my new system! They didn’t miss a beat and made sure I got the best professional opinions they were able to give to make sure I felt safe with my new system being installed.

My service was phenomenal! Mr. ** was great.. He helped my family pick out a package suitable for my house.. The tech was also amazing. I didn’t get his names but he was helpful and explained and answered all questions.

Great installer, personable and very patient! Thank you for making the process go smoothly! Product is very easy to use, very user friendly... Also app as well is great and user friendly! Pricing was good as well! So far so good!!!

This was a New Installation. The technician was training another technician during the process. Both followed and adhered to COVID-19 procedures while in my home which I appreciated. Both were very professional and asked my questions throughout to ensure I understood.

The installation was super easier and they were really friendly at helping us set it up and figure out how to work it before they left. They answered all our questions and made us feel confident in our ability to use the system.

I was very pleased with the installation. Our installer did a very good job to hide all the wires and set us up with enough cameras and showed us how to control the system. Very happy with the quality of the products as well.

A very polite young man named Rudy installed my equipment with the air condition was off at my new home (repairs). Despite the extreme heat, Rudy was very kind and helped me understand how to work the system. I am NOT tech savvy, but he took his time and made sure I was comfortable with my new system.

Quick and easy installation. Technician was friendly and professional. She did a great job and finished in a timely manner. So far I am happy with the system. The app is easy to use and the keypad in the home is also very easy to use.

Loved the system and the process of installation, Sam the Technician helped us a lot and was really great to us. Would recommend to a friend, did not have a google account so had to use this site instead, I forgot my google password log in.

My experience with Vivint Was Somewhat frustrating the and Mishal person that I talked to over the phone About what type of security I needed and wanted was not too great because she Told me that my cameras would work without Internet. She said that they would just feed off of a satellite which myself and the installer found not to be true. And when I try to contact her on different occasions all I will get was a text message saying that she was on the phone with the call and she would get back with me. This happen 2 to 3 times and I never heard from her again. It seems like all she wanted to do was make a sale which I was very disappointed and that part of the customer service.

She was extremely kind and patient with the setup. She even asked we would like for her to wear a mask. Her superior customer service was the top of the line. She is truly an asset to Vivint for sure.

Techs were on time and friendly. They were knowledgeable and efficient as they inspected the current equipment. They also installed a new screen and sensors for the water heaters. They helped me download the app and explained how to use it.

I recommend to all of you, you should try with Vivint. It's awesome service and number one security company. If you love your family so don’t compromise with safety. It's very easy to use and the technicians equipment fitting and service also very good.

Very polite and helpful. They did a good job teaching me and going over everything. They cleaned up everything after they were finished. They were very efficient. They worked well as a team. They were always able to answer any questions that I ask them.

We were very pleased with Sales Rep. Renzo ** & Technician Kalin **! As you have already demonstrated with your customer service, we look forward to a satisfying relationship!I will be happy to recommend Vivint to friends & neighbors!

I am in love with my new system and so glad to be protected! I love that I can see what’s going on at my house even when I’m not there. And also love that I can change the temperature when I forget to when I leave. The quality of the system is great. Oscar and Victoria were amazing. I can’t wait to tell everyone about it.

She was very quiet, polite, asked questions, worked efficiently and asked if I had any questions. Always a smile on her face. She demonstrated how the apps work with the system. She was great!! She should go far in your company. She understands the system and how it works very well.

Milly, our Vivint customer service rep came by, spent time explaining to my wife and I what did. More importantly what we didn't need in a security system based on our needs. She was very pleasant, at first I was hesitant because of her age, surely someone this young could not know enough of the system to sell it. Well it only took minutes to dispel that thought. She stayed with us for over 2 hours, but, that's because I kept asking questions. We had a prior system, however our company at the time refused to work with us on price. Due to remodeling we were forced to temporarily turn system off. When we asked for it to be turned back on we were denied because we refuse to update it, which would have been hundreds of dollars...and we never had cameras either. Brian was excellent installing it.

The salesperson was top-notch, explained and represented the product and company well. The technician (installer) was also professional and kind. The job was done in a timely fashion. I'm praying that the technical services in the ongoing relationship is as good as this. I will tell my relatives and friends about the product. Looking forward to the use of it. Thanks.

I am very pleased with the technicians that installed our system. They were very knowledgeable and very professional. They explained everything clearly step by step, very user-friendly system. I am very happy I made the switch, Vivint is state of the art equipment.

The young man that installed the equipment was very knowledgeable and I appreciate that. The only thing that was kinda disappointing was the camera was not totally wi-fi that they had to be plugged in had to find outlets so I canceled the cameras.

Great service and installation. I’m very happy with everything. The equipment is much better than the ADT system I had. Both sales guy and installer were very friendly. I would highly recommend this company. They hire people of good character.

My technician was very thorough with making sure my system was in a good place and that I was educated on all points. I will definitely recommend the company and Darrius for more business. Thanks, I am covered by Vivint. ☺️

I really appreciated the upfront attitude the young man had. He was able to give us everything that we wanted and explain them to my husband. Our installer was a very personable. He was very efficient and his work and took time to explain everything. They worked good as a team and were able to give us everything we needed. I I appreciate the patience he had when dealing with us and explaining how everything works on our phone. I would recommend them to others.

Great team, professional and fast. They knew their product and feel overall great system. I feel still a little high each month for price but will see how it goes. It's a neat system and easy but only had less than 24 hours. :)

The salespeople were really nice and very informative. They were understanding and completely explained the process and billing information. The man that installed our system was nice and a thorough worker. He worked diligently to install our system and made sure that we understood how it worked.

The experience was good. Customer service was nice. The process was smooth. I got the equipment needed. It was a pleasure. Everything worked out just fine.. I would recommend this same set up for family members & friends. Can’t wait to get my equipment set up.

Johnny and James were our Installation Techs and were wonderful to work with. The home is an older home that we just finished remodeling so has some challenges for sure. They did an Amazing Job and made sure it all looked nice as well.

Logan was nice to work with, informative. The tech, Derek, was great and efficient. Affordable. Overall so far with the install and customer service, has been great. Easy to work. The APP is fool proof. So far, we will recommend this service to others.

System installation provided by Ronnie. Great experience! Wonderful individual. Very knowledgeable, well explained and with experienced. Will highly recommend. So far, after 12hrs of installation, we love the equipment and the camera images are superb. Can’t wait to use it to the maximum extend.

Technology is awesome. I feel very protected whether I am home or not. All I need to do is check my phone. My packages delivered are safe on my porches. I feel safe when I sleep. My smoke detector and carbon monoxide are monitored also. I love Vivint Smarthome.

We were told we get a 30 day free trial and I would have no payment due and couple days later I find that I have 500+ money taken out of my account and I called the company and told me since my stuff wasn't even installed that they can't promise me my money back. Jake lie to us and I'm very mad.

Technician Did good job With install, however did not give good instruction on use. Was not helpful in doing QC on system. Did not replace needed batteries, fire/smoke alarm went of 10-12 times in the 5min after technician left. The smoke alarm had to be disabled. Very frustrating since he was there for 4.5hrs. Now my system is just not complete.

The young lady Jazmin. Was very well versed about your products and services. The installation technician also conducted themselves in a professional manner. They are 2 of your greatest employees. They were both: very polite and helpful) and knew their job very well.

Sales tech was knowledgeable in all Areas of the sale and services available for integration into Vivint system. Installation tech was also knowledgeable in all area of installation. Very friendly and a great attitude. He ensured everything was neat. He made sure no wires were loose or looked bad. Overall experience with both gentlemen was good.

The salesman was excellent & very knowledgeable & so were the install technicians! I would highly recommend this company to anyone wanting a security system! These people all went above & beyond any expectations I could have asked for. They know their business for sure! Love my system!

So far the peace of mind of having Vivint set my home up is great. I have been telling all my friends about how easy it was to get set up and running. Thanks everyone involved in getting us set up. We feel at ease now knowing we are secure.

Pleasant, hassle-free installation. Craig, the tech, was professional yet personable. He left me with complete confidence that my investment in Vivint security was a wise one. Would definitely recommend to a friend. Hell, I'd recommend it to a non-friend.

The training was straightforward and easy to follow. We practiced and now feel confident. In sum, the training was excellent. We will highly recommend your services to others. Eric was friendly, professional and his instructions were on point. Thank you for a great service!

Trevor, our salesperson, and the man that did all of the installations were both very nice. Great customer service so far. They were all very polite and not pushy at all when trying to sell us a security system. I would recommend this company to my friends for sure.

We are happy to have 1st rate security. The installer technician was very professional, with a great attitude. The sales representative was a kind and knowledgeable young man, answering all our questions adequately. The final operational briefing was excellent and easily understood for us considering that we are not adept to modern continual changing electrical technology.

Tech did not clean up the shavings from his drill and also left empty boxes scattered around his work areas, also I would recommend that the company has all techs wear a more formal uniform out, tech arrived in shorts.

Not only do I love the new equipment, I loved Shane, my installer. Courteous and patient with me, he did a great job, cleaned up after his installation and was very personable - all while using PPE and making me feel safe.

John came and installed our system. He was very helpful at answering all of our questions and helping us decide which devices to install. 10/10 service. The system is sleek and looks nice installed. Would highly recommend Vivint to our family and friends.

Our tech Gabriel was wonderful! So knowledgeable and made all my questions and concerns his top priority! He made everything such a pleasant experience. He inspected my home and gave his best opinion on the layout. And even told me the benefits of adding the carbon and fire alarms. I 100% loved everything!

Switched from a 5 year old ADT system to Vivint Smart Home and so far so good. Salesperson and the tech/installer have been great. They are really working hard to increase Vivint service in the area. Very impressed with their efforts and service so far.

Sales did a great job reviewing services and options. I really appreciate the quick install schedule, within an hour of signing the contract. However, we would’ve appreciated the option to schedule another day had we anticipated a 4+ hour install. Technology is great. Learning all the features.

Due the house being older and some older equipment there were some obstacles but Romar handled them with patience and never said no. He worked hard and made sure we were satisfied. Tony ** - Sales rep was awesome as well. He made sure we got everything we needed.

Very professional and explained everything so I could understand how to use it. Worked very quickly and efficiently. It was a pleasure to talk with them. He knew what he was doing and did not waste time installing the new system.

Donnie and his associate were very professional in the process of getting our system to be switched over to Vivint SmartHome. We appreciated their knowledge as well as honesty and communication. The few snags we encountered were quickly mediated. It was really important to me to feel safe and secure with all the craziness that is going on in the world. Although we live in a very nice neighborhood, there has recently been crimes occurring during night time hours. I have previously had a system that enabled camera viewing remotely and this was an import feature for me. We are suggesting your system to our friends! We are already loving our new security. Thank you!!

Very professional and knowledgeable reps and our installer was very good at his job and very friendly and respectful. He even came out on his day off and fixed one little issue we had. Very impressed!! I would definitely recommend them to friends and family.

The approach and presentation was excellent, friendly, considerate and pleasant. Very knowledgeable about the company and the unit. It was a pleasure listening and allowing for questions. The installers were pleasant and very knowledgeable. I am happy to been introduced to Vivint.

I was quoted the wrong price when I called to set up the installation. Because I did not receive an email with that quote, the price I was given was not honored. I think the customer service team need to be held accountable for their mistakes.

Did a really good job, made everything quick and easy and showed me how to work everything and double checked overall work to make sure it was correct. Would highly recommend this technician to anybody in my area. A+.

I am very pleased with Vivint and the technicians they sent out. Very professional and clearly this company has a strong good local presence. Terrific team and worked very hard to do what they said. Please just compare what sales person says to the real experts who are the technicians. If the technicians say it is possible then you know it can be done.

Issac came and installed promptly and explained how everything worked, both on my phone and in the house. I feel safe and secure in my new home. He was very efficient and very helpful showing this dinosaur how to use the system. I’m extremely satisfied!

We had a door to door salesman (Joel) stop at our house yesterday afternoon (7/18/20). We have been discussing getting some type of security system or at minimum some outdoor cameras. We have a Ring doorbell and wanted to expand off that for a little more security. Our salesman Joel was great, he explained everything and we learned that Vivint offered everything we wanted with a better doorbell system than what we had and additional cameras to be able to see the driveway and the backyard. I love that fact that everything I can be managed from your phone and you can add users, so when Grandpa and Grandma stay with the kids they can easily manage the system while we're gone!

We had by far the best experience with the home system introduction and setup. Both the sales representative and the installer did a great job of introducing us to the new system and setting it up. The usage of the equipment was explained well and we were left very knowledgeable of how to use our new system. Thanks so much.

Seth was great! He was very helpful with the walkthrough and equipment needed to keep our home safe. He made sure we knew how to use the system, panel and cell phone app before he left. Looking forward to using this monitoring system.

I just had the system installed and I’m trying to cancel it. I asked if this would be a hard inquiry on my credit and was told no—just a soft one. It is a hard inquiry and it’s messing with my home refinance process. These reps are looking for a quick sale and will lie to you to get it. Buyer beware!

They told me it would take an hour to install. They stayed here from 7:30 to 10:30 at night and it’s still not completely installed. They wanted me to sign papers without even reading the paperwork. It cost more and the contract is for five years. With the other system I did not have a contract and it was cheaper and I’m going back to that. I feel like I have been ripped off. Being a single woman I feel like I was taken advantage of and I’m sorry I even agreed to let them come in my door.

I went into this just thinking I would listen to the sales pitch, but not buy anything. The young man did a great job explaining the benefits and costs of the system. We decided to get it! They installed it an hour or so later. So far so good!

It was a great installation. Mr. ** was very informative and answered any questions I had. He took the time to explain all steps to me. He made sure I had the contact info necessary in case I needed to contact Vivint.

We're extremely happy with our install today. Cole ** was very helpful and professional. He explained how the system works and made sure we were comfortable before he departed! He was fast and efficient as well. He must be one of your go to employees.

All personnel where professional, respectful and very informative. Every question that we asked they explained and left no us with no doubts. We will recommend your company to all our friends and family. All that you received with our bundle was incredible. Thank you.

We had an awesome experience with our sales rep Adam. He was very well informed and was able to answer all of our questions. Our installer who was Victoria did an amazing job as well she was very fast and knew what she was doing. They were both very polite and respectful and we will definitely recommend this to our friends and family.

On schedule and provided good service. Explained well about system usage and answered the questions and queries. Good customer service. Security system app is helpful and handy in terms of operating and controlling.

The insulation was excellent. The tech gave good instructions on how to use the system and walked the customer through each step. The service technician did a outstanding job installing each security device throughout the property and kept the customer informed throughout the process. Great Service.

We just started your plan and so far so good. It operates well. We love the feature of talking to whomever is at the door. The controls are easy to understand on the panel at home or, via our phones when we are out and about. Our Tech that came to introduce Vivint was extremely knowledgeable of your product. I'd keep him if y'all could lol. Same with the Tech that installed our system. She has a plethora of knowledge and her ability to explain how things work was very refreshing to say the least. The only complaint I have is that I was supposed to get a phone call within 3 days to see how we were doing with everything. I had a specific question I wanted to discuss. The question regards my monthly payment amount and the day, or days, I need it to be deducted from my account. So, all in all, we are pleased with how the system works. Just some disappointment regarding follow up from your end.

Sam the installer was great. He really made me feel comfortable with the service. He explained the whole service to me. I recommend this security service to everyone. I feel safe in my home already. I even got my sister to sign up for service.

The salesman and technician were knowledgeable and friendly. They explained everything very clearly and did a thorough job. We love the new cameras and we are grateful for the salesman’s assistance in helping us to get out of a bad contract. The technician made sure everything was in top working order.

Daniel was very friendly and quick with setup! You can tell he knows what he’s doing! So far the system looks and works great! He walked us through it all and made sure we didn’t have any further questions before leaving. He even took his shoes off in the house for me. We are pleased and would recommend a friend or family in need!

The sales process was transparent and the install techs were knowledgeable and proficient. The products were quality - especially the cameras were high visibility. The interface in the home panel and the app were intuitive and easy to use. I also got the car plugins as well.

Both Ammon and Brandon were great! Very professional, very efficient. And we appreciate all the love you gave our animals. The process was easy and no high sales pressure. I couldn’t believe it all happened so smoothly in less than 5 hours.

Very pleased with Vivint. Technician Fernando O. was very knowledgeable and professional with the way he explained the system. Would recommend Vivint to all my friends and family. I feel safer with my new security camera installed. Thank you vivint smart home for the peace of mind of knowing my home and family are safe.

Great service from sales rep and install crew, reasonable price, fast and easy install! Would highly recommend to all my friends and family. Happy to be in service with this great company. Thank you to the gentlemen that helped me out!

Was very pleased with both the salesman and the installer. They were both very thorough and answered all our questions. So far I’m very content with the system. I will recommend Vivint to my friends and relatives. I especially liked the easy way they described the operation of the system.

Vivint reps were professional, friendly, and very time efficient. Information was well explained and the process was so easy. I had my system installed and ready to go within hours! The mobile app makes things convenient and is very user friendly.

The technician was prompt and courteous. He showed me how it works and I feel comfortable with the product. Now I will be able to work as a sales rep selling Vivint. ADT was costing us $114.00 per month. Vivint with a security camera is only about $65.00.

Mr. ** was very professional and has very good customer service!!! Well train young man!! Take his time to make sure your package fits your home lifestyle. The The technician installers was fast and very professional!!! I love my new Vivint system!!!

Very professional, knowledgeable of the duties he came to perform. Great job installing and explaining equipment. Job did not take long but he was customer friendly and he did allow time for questions. Thanks again and we look forward to enjoying our security system.

First of all Zeeshan ** was a very knowledgeable & took time to listen to our needs. He didn’t just try to sell us something!!! He was looking out for the best interest of the Customer! The Technician Kendra was phenomenal and she knew what she was doing! She was very intelligent when it came to locations of where things should go and very helpful in giving us a tutorial on how everything should work! Excellent service! Excellent company!!! I will recommend this to everyone!

Blake called beforehand and arrived on time. I was unable to get the doorbell installed due to having a power source closely available. Blake was very helpful in installing and explaining the newly installed devices. I am very satisfied with my new Smart Home Devices. Thank you.

Vivint sales people are dishonest. They gave me an inaccurate quote and told me things such as the cameras are wireless. I was also told that the technician would bring extra cameras as initially only six are allowed. When the technician wanted to start drilling holes in my walls of my newly constructed home, we asked him to cancel the installation. Also the final price of course was almost double what I was initially quoted once the sensors that I had requested or added and the correct cameras were included.

At the beginning I was nervous about getting service however, from the communication to the arrive and set up of the technician, everything was professional and better then I could have expected. I have already recommend Vivint to all of my family and friends.

Took over an existing system with our home purchase. The Technician walked me through the setup. It was very easy to do with his guidance. We recommend considering Vivint. We had ADT but Vivint gives more bang for the buck.

Technician was very knowledgeable and helpful. Answered any questions I had. I will definitely recommend Vivint to someone who either needs a home security system or is wanting to change their current one. I am very pleased with the service I received.

I am excited about our new alarm system and Vivint. The customer service and care is so great. Thanks for taking care of our protection needs. I am grateful to know my home is safe. I can rest at night knowing there is protection.

Logan was so awesome and respectful while working in our new home. His time and assistance means more to us than we can express, having him referred to us was the best thing that could’ve happened this week. The reassurance of having a smart and safe home is unmatched to our family.

My neighbor has VIVINT and referred us to Jacob. Jacob came to our home at 5pm. We did not plan to make a decision on the spot but we’re dazzled! Hunter installed the system right away. Both guys were so nice and proficient. I have several friends that I’ll be referring. We are impressed with system!!

Great service. Guys were very respectful and did a great job installing everything. Very happy with their job. Had the main panel, two cameras, door lock, door ring installed in a couple of hours. Price is reasonable.

We Felt like we needed to get this item since they kept asking questions as to why not now. We felt forced to in a way because everything we kept saying they were going against does us to OK. This is the cheaper route instead of in-store. So we felt forced like we need to get this now by them..

Service rep showed up at scheduled time, introduced himself (sorry can't remember his name). Explained what install process would include & made suggestions to best camera placement. Explained in detail how to work system and where to go online for manual instructions. I have an older brick house that required a strong drill that he didn't have with him so one had to be brought to him to complete job. Would suggest having all equipment needed for any job. This wasn't an easy install and he did a great job.

I was very pleased with the work that was done by James **. He completed the install as well as showed me how everything worked. James was pleasant and patient. I'd give a plus and would recommend Vivint to my friends and family.

Very efficient and skilled. Were able to explain every aspect of what they were doing. They answered every question I had. Very knowledgeable presenter and installer. I was impressed with their knowledge and skills. Both individuals were very impressive. It was a very professional and enjoyable experience.

Great individuals knowledgeable friendly and Courteous. Had the system installed within hours of purchase. After the installer had finished installing the system he spent a lengthy amount of time explaining the system to us. He didn’t leave until he was satisfied we had the fundamentals of the system down.

I am very pleased with this product, and I would recommend it to a friend or family. The installers were very nice young men. They made me feel very comfortable while they were here. They went over the direction and the keypad where I was able to understand. Thank you for the product.

The panel lost power 3 hours after install with no warning or battery backup message, It has been about 12 hours and I have yet to be contacted that the panel is not online. I just reached out to the salesman and I am waiting for a response.

Thank you for the protection and peace of mind you gave our family. Your salesman Nolan ** was kind and honest while selling your product. We will definitely refer you to others. The equipment and picture quality is what sold me.