Vivint Reviews

They were quick and right to the point. Answered all the questions I had. They left a little mess from where they drilled new holes but nothing we couldn’t pick up. All in all pretty good service and great attitude towards their customer.

Our installer was very helpful and provided us with everything we needed to get set up and going with our system. We are excited to be part of the Vivint family and appreciate what the company does to help keep our home safe.

My technician Ian was prompt, efficient and informative. I feel like I can use my system without calling numerous times and asking any questions, and I felt like he knew exactly what he was doing. Ian was one of the best technicians I’ve had in my home in a very long time.

Jimmy installed my alarm system. He was punctual, courteous, professional, patient, explicit and very neat. I will definitely recommend him. I’m very happy with the installation. I hope to be satisfied with the system and ongoing service in the near future.

Was looking for Home security and it found me! Vaughn introduced me to Vivint and I am super excited about my new security system. I got exactly what I needed and all the knowledge to get the most out of it!

Vivint has excellent reviews on their equipment and installed and activated the security system on the same day! They were very responsive and worked to make the doorbell camera work on our courtyard door. We were recommended to them by my sister Virginia ** and Patrick ** because they have had it for around 7 years and are very happy with Vivint’s service! We hope to have the same experience and be able to recommend it also to our friends.

We Enjoy Our New Cameras and Doorbell. We recently had our ADT cancelled and our Arlo cameras as well. We choose to do this after Alex, installed cameras and a doorbell in my sisters house. Alex was able to sell us on upgrading to Vivint. I negotiated and we were able to make a deal.

My technician was so kind and patient. She worked with my work schedule to be able to do the install at a convenient time for me. Once she arrived and got started, it only took about an hour and it was flawless. Very informative and polite!

Was very happy with our rep and the techs! I was wanting our system installed quickly and did not really want to wait a week for it, and we were able to get it installed the same day! The techs were very nice and got the job done quickly!!

Excellent customer customer. Our technician, Kwame **, was very knowledgeable, friendly & consistently provided insight & guidance as to the security necessary for our home. He never oversold us on anything. Answered our questions & provided us a well explained training to work our security system. We are very happy to have selected Vivint Security.

Installation was a breeze! Daniel is a super sweet tech! I'm looking forward to using my Vivint security system and already feel more secure. The camera quality is excellent and the technology features are great too. Excited to control my whole house through my phone.

The installation was seamless. The installer was knowledgeable, professional and pleasant. Great experience. I hope the service is the same. I am pleased with the capabilities of the system and I look forward to using it to safeguard my family.

Miguel was helpful and knowledgeable, our alarm system activation was seamless. We really appreciated his timeliness. Looking forward to having this service in our home to give us more peace of mind as we get to know our new surroundings and neighborhood.

Don/rep and Jeff/tech represented what real customer service is. They were both very courteous and professional throughout the entire process. The system was sold and installed by 2 gentlemen with great knowledge of the service and product that they are providing. Great job VIVINT in choosing them to represent you????

The sales guy was very knowledgeable about the service and equipment. The techs that installed my unit was very skilled at completing the task and showing me the functions on my control pad/phone. I'm very happy with our new system.

On 6/15/20 I had your Vivint security system installed. Everything was working fine, but 6/20/20 the cameras weren’t working properly. I call the sale person to ask if a technician can come back out to look at the system. The sale person informed me that it will be 6/22/20 before a technician will out. So I agree to take that appointment date of 6/22/20 at 14:00. I try several attempts to get in touch with the sale person and left text messages to confirm the appointment date. The sale person ever get in touch with me and the technician never showed up. This is bad business and no customer need to be treated this way. I will not recommend anyone to get your security system. Also I will be contacting the Better Business Bureau of this situation.

Sam arrived as scheduled. He was great!! Sam was polite and went right to work. I had very specific request concerning wiring and worked diligently to comply with my request. Sam was very neat about placing the wiring and cleaning up. Thanks Sam.

Great customer service thus far. Our installation professional Salvador was very patient and detailed. He went above and beyond. Vivint’s Service and technology is awesome, very worth it! We feel safer at home and love that we can monitor and arm our home while away.

Good evening, Matthew ** Vivint Technician installed our home Security today. He has a superior knowledge base of Vivint Technology and customer support systems. Matthew was professional, personable, and very knowledgeable of Vivint Security Products. He focused on customer satisfaction ensuring we were comfortable with using our new security system. Matthew gave 100% customer satisfaction providing us with documents, and showed us where to locate Vivint Customer support systems that are a highlight of Vivint's superior easy access for customers to find answers. One of the main reasons and decision for us selecting Vivint Smart Home is the advanced technology, home automation integration making our home a smart and secure home.

Tech Rep did a wonderful job. Very nice and able to answer all our questions. He made sure the system worked well, our phones worked well, all sensors worked well. Showed us what to do in case of emergency. I really appreciate the good work.

Yes, my friends should know about this security system, and how great the experience were with with representatives. The teaching was excellent, informative and done with respect. The installation was quick and clean with minimal disruption to the environment. Within a short time the system is ready for use.

Grey did a great job setting everything up and helping me figure out how everything worked. Tyler also did a great job helping us figure out the best products for our home and being patient while we decided on all of the exact products we need.

Absolutely one of the best and easiest experiences I have had in a long time. Very professional and nice. Easy to talk with and ask questions.. Our tech explained and went over and beyond what I expected. I would refer this company to anyone looking for an alarm company. My last one was awful.

Josh called me 30 minutes early and arrived as expected. He was very courteous, thoughtful and professional. I was reluctant to follow through with the appointment after the first initial was rescheduled. I'm very satisfied. I will recommend him and Vivint to my family, friends and neighbors for sure.

Doorbell installed. Chris was early. Yay. But the truck had company logo on it...I really didnt want neighbors to see that. He was friendly and great. I'm sad I didnt get the bundle my neighbors got. I hope to add more later.

An installation that was supposed to take an hour took three because none of the equipment that the technician had worked. He also didn't clean up the mess he made. He was very friendly though. He talked me through the whole process.

Excellent service. I would recommend service to my friends and family. They set up everything in a timely matter and they were very professional and nice to me. They cleaned up behind their selves and keep me with all the question I needed.

They just did my install yesterday but, from what I can see, everything seems to be working as promised. The staff from the sales rep to the installation crew were courteous and answered all of my questions. Vivint has always given me a great experience.

I am very satisfied with the customer service and installation of my doorbell camera. My tech went above and beyond to get their job done when he could have easily said that it wouldn't work. They are amazing and very professional.

I am very disappointed in the deceitful sales tactics used by Vivint. The cost of this service was not fully disclosed in an apparent manner. I am awaiting the return of the salesman Ben who stated he would return the next day. I want to discuss this issue with him before I exercise my 3 day right to rescind.

The experience was great! The guys installing the service were very knowledgeable and also very thorough which we definitely appreciated. I can honestly say that was a great experience, I will recommend this service to everyone. I rate this service 10 out of 10! Keep up the great work!

My technician, RJ, was professional and knowledgeable with an on-time arrival and quick install. I felt good about what I had purchased prior to the install appointment and was offered, without pressure, additional products to create a smart home. Some I may add at a later time because I am so pleased with the company.

Our experience with the marketer and installation was wonderful! These guys were friendly and very knowledgeable. We didn't feel pressured and the process was easy! We would definitely recommend choosing this company to our friends and family! Now we will have a peace of mind.

The guys did an amazing job! They were quick and always made sure we understand everything that was going on. I will definitely recommend these service to my close friends and family. Thank you guys for your quick and hard work!

Sales rep was very detailed and answered every question accurately. The technicians were at the house within an hour even being later at night and were done in incredible time. Very friendly quality service. Setup was easy and the app runs great alongside the system.

I would absolutely recommend Vivint to someone else. The services were professional and engaging. The technician was thorough and patient as he installed the services, despite running into several problems due to the structure of our home. I am looking forward to use of the services.

Our salesperson was really great at providing explanation and estimates when we asked questions about the product and the pricing. Our install tech was very knowledgeable, friendly and easy to work with during set up of our panel, and our app. He was very personable and even followed up the next day offering to come back if we had issues.

The sales rep was very courteous and knowledgeable of the system. Helped us get a system that fit our budget. Tech guy came late and was asked to quietly do his job in which he did! He was in and out pretty quickly. When it got too late he made time to come back next day to finish the system setup!

Love the equipment and the installer did a great job, the salesman was very informational. My only negative (which can be said about any security company) is that the discount was a bit exaggerated for hazard insurance on my home. Overall though happy with my experience and the guys did a great job.

Horrible installation. The tech was here for 7 hrs last night. Did not leave until 9:45pm and was on the phone more than anything. Left wires hanging and a mess! The gentleman who we got service from was awesome and very aware of what was going on. Just a bad time with the tech!

Had a few conversations with Chris the salesman who was always professional and polite. Called him to come do a pitch and he made us feel very comfortable with the service and confident that our home would be well monitored with an easy to use interface. The installation process was easy, Mack’s ** was very knowledgeable, confident, and easy to talk with. He answered all of our questions and addressed any issues we had quickly. Everyone gets five stars! Would recommend to others.

Absolutely???? Terrible???. There’s not enough room to write what has gone wrong so far. But... 2nd appt which was set up by their mgr after I complained was a no call/no show on Saturday! And they still haven’t set up a new time to come back out. Terrible communications! Smdh.

David ** was very professional in his presentation of the Vivint system. Scott ** did a very good job with the installation. Scott gave us a detailed review how the system. We were very appreciative. It was a little harder as we did not have our internet installed at this time.

David was very polite and respectful. He did a great job. He showed me and explained how to use the box and the app. He went above and beyond. I could not have ask for a better technician. I would highly recommend Vivint.

We're only just starting our experience with Vivint, but we've had such a good experience so far. Pat, who did the installation, was amazing. He did a fantastic job and was so kind and helpful. We are very happy with the service we've received.

The Vivint representatives were interested in what I asked and listened attentive to questions. The technician took his time to explain to his customers what he was doing and how to use the system from the panel and from our iPhones.

Great and easy service. Very professional. Showed up on time and was able to get alarm system installed same day. Was able to cancel previous alarm company and Vivint paid cancellation service. Made it very easy and the installation took roughly an hour. No problems at all.

The gentleman was very polite, professional, experienced, and knowledgeable about the system. He was very patient and engaging. Two thumbs up! Any question I had he had the answer. Regardless of the amount of time it took I would only invite him to install, activate, service any and all products of Vivint. He's a true example of a professional and represented Vivint well.

Vivint sales representative Sean B. did an excellent job in explaining the features and benefits to the Vivint home security system. He made me feel comfortable in leaving ADT and becoming a Vivint customer. Installation technician Alex was very professional and knowledgeable in regards to the equipment and system he was installing. I would recommend this team to anyone in the future.

Excellent experience. Installer was very courteous and clean. Very respectful of my home during this Corona Virus pandemic. An awesome experience and the installation went very quickly. Thank you, Vivint.

We were very impressed with Cameron’s knowledge of the product, his efficiency with what the product can do for us, and very generous with his time. We also loved the fact that he called a technician to come that very evening to install our system. When my dad saw my system the next day and wanted more details, I texted Cameron and he was able to be at my dad’s doorstep that same evening. We will tell our friends and families about Vivint. Thank you Cameron!

I am getting use to the system. I’m not sure it’s for us yet. It’s kinda annoying. I was happy with the quick services but not with the fact that the serviceman was here till 1am. That time should be scheduled. We’ll see how it goes.

I just received my Vivint system, and so far I am happy with my service. The quality and my features of everything are great. I love to be able to see who is at my door. Most of all go be notified if someone is lurking around my property. Most of all I can lock my doors through my system and phone. Now when I leave home I can feel great about being able to see my property.

Trevor was very quick and efficient when installing. A easy guy to talk to. Worked very hard and even waited for me to show up when running 20+ mins late. He answered all my questions and left no confusion on how to operate the system.

I was promised reconnection of my old window sensors (3 bedrooms) and a smoke detector. This has not happened. I only found out because I tested the system the following day. Can someone please call me. Also, my front door offline.

Josh was extremely knowledgeable about the service and equipment. He was very transparent when answering all questions. He was also very accommodating. Installation was also amazing. The equipment was installed the same day as promised with no issues. I would definitely refer this company and its employees.

My home is old with wiring challenges. The technician assigned, Charles explained each step needed to get my system online. He answered my questions politely and professionally. I am pleased with the results. I will recommend to anyone that I come in contact with about Vivint.

All the tech is great and it all works well. Install went well however the technician did not clean up after himself, and didn’t fill the holes he created. He left the boxes in the area where he placed the equipment.

I was home at the time when the salesman arrived. Offered me with this monitoring service and I was impressed. I decided to choose it because it gave me a better service than the one I have. I got the contract and installed it and is working the way I always wanted. Thank you.

Great service! From the first phone call through the installation everyone was fast, efficient, knowledgeable, and kind. I would absolutely recommend to a friend or family member. We have had another alarm company service in the past, and Vivint by far has surpassed the service and customer service we received previously with the other company. Vivint has exceeded our standards so far, and we look forward to relaxing in our new home knowing vivint monitoring not only made it a smart home, but a safe home.

Jason was super helpful, friendly, and quickly got us up and running. No hard sells, but he let us know all the other add-ons that were possible for future upgrading. System was easy to access and we were all connected through the app in no time. Thanks!

My experience with the technician “Roxanne” Was very pleasant. Roxanne really took the time to explain my equipment and how it operates. She was very patient & friendly. I believe that she is an awesome asset to the Vivint family! 5 ⭐️⭐️⭐️⭐️⭐️ For Roxanne.

I thought the salesman and installation techs were very professional. They had me hooked up the same day. I was shown how to use the system by the tech and fixed a issue the same day. Was really please with the service.

I would highly recommend Vivint to anyone considering home security. Both sales and service were professional and efficient. From the initial contact to the installation and training everything went exactly as planned. Upon completion of the installation I was confident on how to use the system and had a feeling my home and family were secure.

I was pleased with the initial presentation and detailed info supplied by the salesperson Max W.. All of my questions were answered and I agreed to a trial basis installation. The installer Austin was equally personable, informative and helpful with the system installation on that same day. I had a good experience with both reps and hope that the product lives up to the high standard they demonstrated.

Both the sales and installer representatives were very friendly and answered all of my questions. The install was very timely. It was completed the same day. The monthly rate was lower than my prior company and I received more services.

Great on time outstanding service! Very Courteous and very Knowledgeable and explained all the features that pertained to my new Vivint alarm system! Thank you so much for allowing us to be part of the Vivint family, my family and I now can rest easy knowing Vivint Is on Guard 24/7!

Sales rep. are knocking to the door offering a free installation and free doorbell camera, when you agree with the service and all the numbers are put together results that nothing is free, you pay for everything, the guy sold me an outside camera for 400 dollars then a control panel for 1700, all this looks like a scam.

Both my sales rep and installation technician were super friendly and knowledgeable! I really can’t say how great they were! They made it an easy decision to go with Vivint! I am excited about my new system and already feel more secure!

These guys were great. Came out and explained everything and had the install and clean up in a fast timely manner. Would definitely recommend them to everyone. My wife has wanted a system for a few years and she loves the easy use interface.

The salesman was extremely courteous and thorough with explaining the services and what would be included. He also was clear about the price and the terms and conditions. The technician came in a timely manner and took his time with his job making sure that everything was installed properly and that we knew how to use the system.

Very excited to have such an awesome company provide us such peace of mind in security. It provides everything we wanted at such an affordable price. So far customer service has been great and all of our questions have been answered.

I was impressed and pleased. I’ve had a plethora of previous experience with field technicians that don’t have half the competency and cordiality of Arthur. He was efficient and pleasant…his parents def have a sense of humor, as he was far from boring. He worked diligently to complete the purchased service, answered all of my questions, even the most robust, AND, I watched as he did troubleshooting for a particularly difficult portion of the installation involving our outdated doorbell chime with unlabeled wiring. Yes, sir! I’d call Arthur for all my future install issues. Vivint is blessed to have the guy on board! Keep putting people like AB on deck! I’m upset that the product I want to have installed would NOT work with my door. This should have been assessed before I paid and install day arrived.

Brandon was AWESOME! If I could give him 10 stars I would. He took his time to explain everything thoroughly. He answered all of our questions even if we asked him repeated questions. He was patient, caring, and listened to all of our needs. He accommodated us with everything we needed. Thanks Brandon!

Kait ** was great and very friendly. The installer (I feel terrible that I don't remember his name) was great also. Both were excellent people to represent Vivint. Hunter last year was great too but I just wasn't ready to buy. All 3 were very knowledgeable about Vivint. I purchased Vivint to replace a Ring doorbell. There is no comparison in the quality. I think that I will be pleased.

It was a good and honest, well informed visit by the sales representative and the person that installed the equipment. Very good and friendly people. The workers told me about everything and how it works. Told me what other security systems cost compared to theirs. It was good.

The sales representative and the installer were very friendly, very professional. They listened to me and answered my questions even if I ask the same one more than once just to make sure I understood what I was purchasing and how the system worked. I would recommend this system to friends and family.

The initial representative we spoke with was friendly and very informative. The tech came out same day to do the installation and was equally as friendly and engaging. He work with us on the placement and angles of our equipment and did a great job.

Great system and they work with you to stay within your budget and the technician was very clear in how the system works and the system was installed within a hour after the tech arrived to the resident. After the installation the tech also helped to setup my phone to the system also.

I was very impressed with the two young ladies that hooked me up with Vivint. I would recommend them to all people I know. They are very knowledgeable about the products. My wife and myself have been very excited how the product works. I know when I am driving that she will be safe and once again I thank you very much. If I hear of anyone needed home security protection, I will be sure to mention Vivint.

I like the hardware and the service was exceptional from the sales to the install. The products is nice and intuitive. I like that the screen is large and able to see prior to answering a door. I would like to be able to snooze or silence cameras more easily.

The sales representative was a really good young man, informative and straightforward. The two person that came to install the equipment were very helpful also, it’s my first time so far so good. Excellent customer service. Am liking the setting so far. Good job Joezer and Bryon thank you.

Great service. No complains, the technician was kind, polite, and respectful. Installed all of the equipment and also helped me understand how to get the full function out of the system. He went above and beyond to complete the installation at my home.

I had no problems whatsoever. It was a great experience. The guy was in my neighborhood and I stopped him to ask him questions and he had a rep out about an hour later for the installation and the training.

From Ross, the salesperson, to the installers, Alex, I was extremely impressed and pleased with their personalities and hard work, plus very efficient. I would hire them to work for me in a second! I am also pleased with my new system.

Security system and cameras installed today. Great tech and great system! The tech walked us through everything from the equipment loan, monthly fee, adding users, disarming and arming the systems, to seeing the cameras and seeing where motion has been detected & recorded.

Super fast and easy to use. Our installation was a breeze and our tech was very polite and very informative. He broke down everything for us and helped us downloading and understand the equipment before he left. And the app and getting us all set up.

Friendly service with patient and phenomenal installation technicians. The sales personnel was courteous and wasn’t forceful, while also willing to work with us. The tech went above and beyond to help us out and teach us the loops of the system.

Jacob was very nice friendly and took really really good care of us. Thanks you. Thank you. Thank you for everything. I will let all my family and friends and coworkers know about you guys. Soo happy we choose y’all.

So happy I chose Vivint. Super friendly salesman and installer, great guys. Signed up one day and the next day installed. Love the whole system easy to learn. The installer went over the system until I was comfortable with it very easy.

Your representatives were very courteous , informative and professional - Emily, Chris, Mike and Seth. I got a little frustrated during the process but they ALL immediately rose to the task and what it took to get my application process and system/services fully operational. I received calls after completion to make sure everything was working properly. I rate them FIVE STARS *****

The process of replacing my house alarm with Vivint was seamless. Both the salesperson and the installation tech explained everything in detail and without rushing. I do appreciate the extra time and generosity shown by each person!! Absolutely wonderful experience.

From the awesome salesman Mark to the installation crew we had a fantastic experience. So happy we switched from our old outdated system that we installed ourself to this new one. I feel safe and it's so convenient with the app and all the fun features.

Security system. Installer did not set up DVR and I forgot to remind him. Still need assistance setting it up. Is there a youtube tutorial. Ok the installer was great. Wore his mask when I asked. No complaints.

Device has been installed today (June) by Clint, but the Date on the monitor is April. This must be corrected. Clint (installer) said he couldn't do it but said it would be fixed by the company's software team because he reported it to the company. Give me some approximate date by when it will be fixed completely.

Great job explaining everything! Did a great job! Worked fast and efficient! Did everything he said he was going to do and was very patient! Would recommend to friend and family. Showed up early and was very professional! Wold recommend to friends and family!

Shawn was very patient and efficient installing our camera system, and thermostat. Even when I had a million questions and when my dog attacked him. Lol He made sure everything went where we wanted and he even cleaned up before he left. Thank you for the great customer service Josh and Shawn!

Leslie, our installer, was great. He kept me informed, was neat, explained the workings of the system and all its components. He answered all my questions efficiently. Vivint has helped me with several smart home upgrades and my family and I are happy.

Good quality, good service, super professional and I feel really protect and secure... I’m in track with every move in my house, even if in not in home I feel like I’m always there with my kiddos, I’m embracing with this service.

We are very happy with the equipment, but we weren't very happy with the install, we had to clean up after him. He left empty boxes on the floor in several areas, he left sawdust where he drilled holes, and never consulted with us as to where we wanted the devices installed. He made that decision on his own.

Sales rep and technician were professional and friendly. Cameras are clear and it's nice to be able to hear through them as well. Our vehicle was broken into over a month ago so we were considering getting cameras. It's day one and so far so good.

Very knowledgeable and thorough on the installation. I will totally recommend Vivint to all my family and friends. From the salesmen to the installer, were very friendly. They were very prompt in answering my questions. Thank you for the job.

Yes, I would recommend this service! I'm very happy with the Vivint System. The salesman, as well as, the technicians were very informative and professional. The information I received was easy to follow and understand. The salesman made sure we were clear and understood the system.

Salesman was very friendly and low pressure, install was efficient and friendly. He let us know everything he was doing beforehand and involved us in placement of sensors and cameras. System is very user friendly and easy to learn!! Highly recommend.

Great sales guy & technician. Great assets to this company. Experience with both were great. Very down-to-earth gentlemen. Staff like this should be recognized for going above and beyond General good customer service.

The sales representative was courteous and knowledgeable of the product. The installer was also courteous professional and understood the product, walked us through it very well. We're very happy with the images and the sensitivity of catching people walking up the driveway and what have you.

He was good and he answered all questions that needed to be and he was responsible for cleaning. He finished in time like he said. I would highly recommend this company to anyone and everyone I know and the price is right.

Steven was our service technician and he was extremely professional and took time with us to figure out all the features of our camera system. Our first concern was just knowing how to operate all the components of the system and Steven walked us through all of that in a patient fashion.

Was great! Broke everything down and was able to get us to a price point we could agree to! He also can back after the installation to be sure we didn’t have questions. Will definitely recommend to friends and family.

We recently bought a home that had Vivint installed when we viewed the home and thought it looked great so we wanted to continue once we purchased the home. We had install set a month prior to move in. We were going to be getting a 300 discount for military and then another 200 (I think) for being referred by someone who partners with vivint. We moved in on May 15 had scheduled install for the 18th. The day came and went by the end of the day after not hearing from them I called to find out where they were. I was informed that the system had auto rescheduled for some reason and was now set to be installed on the 21st as that was the first available next appointment. Well guess what 21st came and went and as it got closed to end of install time I called.

My experience was great. Kohlton made sure everything was put in the best place possible and made sure everything was cleaned before leaving. He did a great job and was very professional! I would recommend this to my friends and family.

First of all, Vivint’s representatives was so professional and knowledgeable and handled my concerns so impeccably. Collin ** has been an absolute pleasure and remarkable in his presentation of the product he professionally represents. So great job Vivint on having a person of high integrity and knowledge representing your company.

Thank you very much for your customer service, sales rep, and installation tech, they did an outstanding job and we greatly appreciate all you do. Very easy to use and has great quality. I love the camera features and the ability to communicate with those who come to visit. There are many options to choose from and create a package just right for us. Thank you greatly??..

Vivint has great costumer service! The sales associate, Tad, was very friendly and knowledgeable! We are extremely happen with our new alarm system and other devices. We strongly recommend Vivint to all family and friends. Best purchase we’ve made in a while.

Very informative, easy to use and affordable monthly payments! Technician arrived within 30 minutes set it all up showed me and my family how to use the system. They were both very knowledgeable, helpful and answered alll questions. Also tech set my phone up for quick and easy use while on the go. Thanks for everything!

My sales rep was Ty and Jordan the installer. I was a bit skeptical at first about how good the cameras were but now everything is installed. I'm ecstatic. Jordan did a excellent professional installation. Everything is simple to navigate. Very satisfied.

Left rival security system after poor customer service and price increases. Researched and called Vivint. Austin was fantastic and answered all of my questions and then followed up with additional information. The entire transaction from initial conversation to installation and tutorial on usage was excellent. Installer Stephen was great. For anyone looking to UPGRADE their security system and enhance their family’s peace of mind, look no further than Vivint.

The team was on time, fast, accurate and clean. They described what they were doing in detail and were very neat in the install. Would recommend to anyone who would like a smart home and or wants some type of home security.

I was very happy with the install and quality. Was pleasant to be around and courteous. On time and was in and out with precision and answered all my questions. He was able to put the cameras where we wanted them with no issues.

The only positive thing I can say about my experience with Vivint is the customer service representatives are very courteous. They listen and share an interest to solve whatever problems they can. The equipment is absolutely garbage and has been since the day it was installed. My panel has to be rebooted almost every day. The cameras drop out all the time. Much of what happens is never recorded on the hard drive. Updates that are supposed to be automatically downloaded only seem to get installed if I contact customer support.

Very professional and knowledgeable. Showed me everything I needed to know about the system and how to change anything if I needed too. Also was neat and cleaned up if he messed up. That's was a plus. Would recommend my family and friends.

Andrew ** and his wife Erica were so professional, thoughtful and courteous. Andrew took great pride in his work, and I could not be more pleased his installation or the outcome. He could have made the installation much easier by taking shortcuts, but he talked through various options and he was perfectly willing to take the harder options. I give him my highest recommendation.

Thank you Giving. We are very pleased with the service we have received. The install went great and smoothly. Our sales representative that came by was great. His name was Adam **. He was really respectful and funny. The technicians were fast and very polite.

I had a security system installed and so far everything seems to be working great! As soon as we closed the deal we had it installed the same day. Great customer service. Let’s see how it goes. One of the things I liked most was that the system doesn’t require wifi to work. Where I live, getting internet service is always an issue.

Would also like to have a paper written handout with instructions to refer to later as we are retired and not too tech-savvy. The tech was good at explaining but if we are not using items regularly we occasionally forget.

Love the new equipment options. The sales rep and installer were both awesome! The tech had a difficult install but he made sure all bases were covered. He made sure he trained us on all the options and we knew the alarm system options inside out.

David, our Vivint service tech, was well informed and made the process of getting set up such an easy process - start to finish. It’s nice to have someone take the time to explain things to you to make sure your informed and have any questions or concerns addressed - a rarity it seems nowadays.

Thank you for making the install appointment easy and stress-free. Tech did a great job. We had a strange set up on a hot afternoon and a pesky dog but he was able to make it work, love the new system.

Salesperson was a good salesman, did not mention the referral program. Installation was fast. Left a mark on a wall and a hole in another, back door camera keeps going off saying person detected but when I go to look, no one is there.

Steve was very professional and respectful. He was finished in a timely fashion and also made sure to ask me if things were ok with how he had it. I would recommend him personally. It has great pic, it’s very clear. I love it already.

The salesman was professional, courteous and knowledgeable, and the technician was respectful, skilled and efficient. The system is very user friendly, and cost-effective, which is very beneficial for a non-tech person like me to feel comfortable with a home security system.

The installers did an excellent job. I asked them to hide the wire for my camera and they took extra time to do exactly that. They also worked with me to correct a couple of mistakes. Overall, professional job. I look forward seeing how the equipment works.

We had a sales person in our neighborhood who dropped by. We thought we were paying too much for our alarm service and after a few minutes with the representative we found that we were. He was able to show us all the features they offer for about half the price. After making the switch the technician was at the house in about an hour and installed the system quickly replacing our outdated equipment with new and more efficient equipment with better features than we had. They took the time to explain how everything works and showed us all the ins and outs of our new smart home system.

Presentation was thorough. The sales rep was very respectful and courteous. He had very good knowledge of the product. The installer was very friendly and also respectful. He asked where we wanted items placed and was very accommodating. The overall experience was exceptional! Would definitely recommend to friends/family!

The whole process of selecting equipment and having it installed took about 3 hours total. It’s easy to set up, easy to manage and easy to instruct my family on how to use. We’ve been looking into options for a while and are thankful for Vivint being in the area!!

Awesome sales rep and awesome tech that installed system. Would recommend it to my family coworkers. Very convenient for my family and felt more secure that we are safe. So I'll be getting one once I move to my own house.

We are very pleased with our new security system. We would recommend it to everyone. Both representatives were very courteous and explained things and answered all questions we had. We would give both a 10+ on a rating scale. Thank you.

Seems like a good company. The door salesman and installer were great. I asked a good bit of questions and the salesman was able to answer them all. Friendly and professional. I also like that there aren’t any contracts. Fair price structure.

I am very happy with the state of the art equipment that was installed and the technician was extremely professional, informative and patient. He spent time with me explaining how everything works in detail and made sure I understood before he left. I will highly recommend Vivint home security to all my friends and associates.

I am loving my security system from Vivint. The sales person was very professional and knowledgeable. The installers are very good at their job. Younger guys who are very professional and hard workers. The security system is great. No problems at all. Latest technology. Very happy with it.

We really enjoyed meeting and talking to the guy, J. ** who installed our security system. He was very knowledgeable and knew what he was doing. He explained everything to us. We are looking forward to using the security system and learning all the things it does. It’s nice to have that sense of protection and security. Overall, we would recommend Vivint and J. **.

The person who explained the service as well as the installment person were both very professional and friendly. They checked back to make sure the service was good and were able to answer all of my questions. I was very pleased.

Camera system. Price charged was way more than agreed on. Can’t get a resolution from my salesperson. The installation was done exactly the opposite of what the tech said would be done. Equipment seems to be good quality. Company seems legitimate. Salesman and installation tech Just came into town and were not honest. The entire experience seems like a big scam. Would not recommend to anyone unless the company makes everything right after I have chased someone down who can help.

New home security system that's hi tech and doesn't break the bank! Quincy took time to explain how the whole program works. The technician, Sharif, also very courteous and did professional install and trained me how to use it. All that in just about an hour. Very happy, job well done!

Very professional and did a great job explaining the product!! Amazing system and easy to use!! I would recommend this company strongly!! They make it easy with finance options to budget for this system. Peace of mind has no price!!

Did a good job with everything but 1 base for the thermostat and he was very much a professional in his work. He cleaned up his own mess and left the place clean but he didn't put the base plate on the thermostat to cover the wall where the paint was missing.

Just need my camera fixed so I can enter my password. Otherwise no problems. The Young man were very friendly and respectful and so was the technician who install equipment. We used it last while leaving our house and it worked. I will refer a customer to this co. Thank you.

Vivint men were friendly and knowledgeable. We were not happy with our previous security company. With this change we get more bang for our buck. We now have updated security in the front yard and a camera in the backyard. And we feel safer.

THE INSTALLER WORKED VERY HARD ON MY HOUSE. I HAVE OLD WIRING BUT SHE MADE IT WORK, THANKS. I GIVE A 10 to your team. They both are Very professional. When I upgrade I will make sure that I contact Your team.

Very good skilled technician and great work. Loved customer service. That was very important as my previous provider was not good with customers. I have recommended Vivint to several friends and look forward to having vivint as my security partner.

I love my new smart device put in by Zack, he did an excellent job. I will refer him and the service to friends and family. I can now lock up from my phone, lock and unlock my door, change my thermostat settings and I absolutely love it!

I was impressed with the door bell camera and the ease of using with the app! Also the arm and disarm of the security system. The installer Rex was very professional and the salesperson Kieth was very informative. I was thinking about this for awhile and I am pleased with the company.

Everything was explained great, our main installer was friendly and very knowledgeable of the product. When he was finished he tested everything and showed me how it all worked. I’m just sad I didn’t find Vivint when I first moved in.

Great experience with sales demonstrating the product and helping me find the right solution for my family. Installation tech was friendly, quick and professional. Love all the features, quality of the system and the ease of use. Great experience all the way around.

It was a good experience and job well done. Coming back today to complete the job and I’m sure it will go well. I referred a neighbor also and I’m sure we both will love our new security system and enjoy the non buffering WiFi ring doorbell. I feel safer already with the cameras around my home already. Vivint was there for me when I needed them at the right moment. I say this because I was about to get cameras for my home and pay more and now I don’t have too.

We met Marvin ** while he was walking in our neighborhood, selling. We struck up a conversation, and he introduced the product. He asked to set up an appointment to tell us more about the opportunity, and we sat down after my work the next day. He worked with us EXTENSIVELY on pricing, and set up a 0 percent loan for 60 months for the equipment, plus the service, which ended up around 110 a month, which for what we got was very fair. 5 total cameras, 2 new thermostats, smart lock, and a takeover of the old ADT system.

Great communication and explaining how system works and how to add users. Smart Home Pro Thomas ** and Eric our installer were great!!! Great representation for the company. Our Son has Vivint in his home also and recommended this company.

Kylee was amazing! She did a wonderful job explaining everything and she definitely cares about the product. I was appreciative of how quickly I got my new system set up. 10/10 would recommend to anyone. The camera pictures are amazing and definitely have a great field of view.

Kenneth was amazing! He explained the equipment to us, worked with us on the best options for the size of our home, inspected each possible way to make our outside cameras be placed according to our wishes, installed the items carefully as to not damage our property AND THEN explained the system after it was installed AND made sure all of the users were setup AND understood how to use it! It was the BEST EXPERIENCE! Thanks so much! Carla

Your staff was knowledgeable, friendly and professional. It was a pleasure working with them. They were upfront on the details and I never felt pressured or uncomfortable. I understood all of my options and they patiently worked with me and my husband.

I like the system. I’ve only had it for overnight so far. I like the camera and being able to get it on my phone. The locks are nice and easy. The Installer was very polite and nice. It seems good. I just had it overnight so far but it does make it nice knowing it’s on.

Everyone that I spoke with was very friendly and informative. The technician was very friendly, made sure we knew how to use the equipment before he left and went above and beyond to help my mom with her phone to be sure she received the notifications. Great service all around.

I am more than pleased with the gentleman who installed my system. Very courteous and answered all of my questions pertaining to the service from the system at home and even when calling in for particular questions. Extremely knowledgeable and stayed as long as necessary so that everything was completed to my satisfaction.

Customer service was great. Very friendly and professional. But they told me I was getting the service for “free” which obviously I know not everything comes for free but I was charged for the service when I was told I had a few months to try out the service because I was charged.