Vivint Reviews

The whole process was very easy from Josh explaining the services and related costs. The paper work took minutes. Everything was right there in black and white so no guessing what it was going to cost or the "catch" so to say. Alex was there to install the system before Josh even left and he did an outstanding job. Everything is excellent. We could not be happier. If the service is as good as the two gentlemen that we dealt with yesterday then I am sure it will be a very good partnership between us.

Very unexpected service display because we were looking into security cameras the day before. Parrish did explain Vivint to the max capacity and gave us a great deal. Installation person named Jessie was very quick and upbeat. Informed us on all his decisions and guy that helped him was very polite also. We came up to a snag with payment amount but he quickly resolved it. Overall glad we upgraded to Vivint. Jessie was awesome.

Ceceil was very pleasant and professional. He was very helpful in explaining the system to me and my husband. We’re happy with the system we have after he so patiently explain it. I will recommend you all to my family.

Very knowledgeable and precise workers but I did not receive my yard sign. Very clean and quick with what they do. They also take the time to make sure that you understand how to operate the system. Job well done.

Need to discuss price again, I think it’s still too high... But other than that, the service was great and the installment was even better! Great guys and would recommend instantly! The quality of the equipment seems good, however don’t know if it’s worth as much as they say... Overall great experience!

I’m very pleased with the salesman, technician and the speedy installment. The Actual process was completed in 4 1/2 hours. The serves and devices were explained. I can’t comment on the services as of yet. I like there is 0 % financing and no down payments.

Sale rep Kevyn was very knowledgeable and informative. Install went smooth however install tech didn’t have ladder (so had to use mine), install tech didn’t clean up mess from drilling, nice gentleman however not equipped and felt was sloppy install. Otherwise would have been 5 stars.

The sales manager was very personable & professional. The two-person install team was courteous, professional & helpful; they cleaned up the home before leaving. They went over the entire system with me before they left. It’s an easy system that I believe I’m going to enjoy.

Would recommend to anyone compared to our previous security system provider. Customer service was outstanding including sales and technicians. The product is well worth price and it shows with Vivint’s expertise with their products, the quality of product and service, and easy to navigate app.

Salesman knocked on my door at around 9:30pm, and I had to make a quick decision to proceed with a $3k system or not. Not cool but very nice system. Will probably cancel my order. $3000 is crazy. SimpliSafe is way cheaper.

Nathan was incredible, showed up on time, very friendly and extremely knowledgeable of the products. He made sure everything was up to my specifications and I was comfortable with all the features. 5 Star! Will definitely recommend Vivint to my friends.

I am in love with my new Vivint Smart Home System. The installation was fast and the tech showed us how easy it was to use before he left my house. I think Vivint has great customer service. I would definitely recommend to all.

Overall I like the Vivint system compared to my previous system. However, after the sales rep sealed the deal he was rushed to leave. My questions were no longer important. He also forgot to complete something that the technician needed in order to start the installation.

Jeffrey, our technician was so helpful! Our service person was also very helpful. I think his name was Phil. He showed us how to use our system. It was quick and easy. Jeffrey provides his number, and this was helpful because we had questions the next day.

The employees were really nice and helpful & gave very clear information. I was very happy with the way the staff worked and how efficient it actually was. They were very polite, they were respectful and they were very helpful.

Tyson was very knowledgeable and kind. He was very friendly and polite. He explained all the options, maintained a 6 foot distance and was funny too. Our installer was also very kind, efficient and polite. He cleaned up and explained all aspects of the system thoroughly.

I am quite pleased with the whole experience. The salesperson was professional and courteous. Likewise for the installer. Both were informative and explained the system components and use. The interface is simple and easy to use. I was very impressed at how quickly the setup occurred. The installer arrived with all of the components before the salesperson left my home. No waiting for service to be scheduled. I can't recall that ever occurring for my past purchases. Amazing!

The staff was very courteous provided answers to questions that were asked about the equipment. The placement of the control box was done inconsideration of the fact that I am disabled and would need access to the equipment. Kudos to all!

Both the salesman and technician were polite and professional. The installation was quick and everything was explained in great detail. The only problem I had was with the fact that on multiple occasions they wore their face masks under their noses. That is the reason for the 4 stars.

I wasn't planning to sign up or have it installed the same day. The process didn't take long and the technicians were very polite and efficient. They cleaned up after themselves. However. I just got home and I needed to tend to my baby so it was not the most convenient time.

Jose did a great install and my rep Julie is amazing. Great system so far and very excited about my camera options. Jose was even knowledgeable in his job and knew how to talk to customer. I am very happy overall and I hope to continue to enjoy my service.

I am very happy with my service; I am amazed at the many security features that you get for the price. The sales representative was knowledgeable and put me at ease. The insulation crew was great; they also knew their job well. Thanks to your great team. 5 Stars for sure!!!

Daniel in marketing was very friendly, talkative and knowledgeable. The tech who installed my service was quick, tidy and nice. They both worn their mask the entire time in my home and made me feel comfortable. I’ve had my service for two days now and can’t believe I been without this whole.

Great install experience, real fast and informational. Can't wait to experience system. Would recommend to other people, very helpful and had a good vibe. Made sure clearly everything was understood and made sure we knew how to do it. Great job.

My family & I are so excited to own Vivint! We love the convenience of all the features of our new system! Compared to our previous system Vivint is superior in many ways. The technician installing was very thorough making sure we understood & we were satisfied with our new smart security system installation. Can’t wait to show it off & get to know it more. Thank you, Vivint!

Dude was awesome, he went through everything I needed to know. Very honest and walked everything through with me. He was on time. He answered all my questions. Very perfectionist on everything, he did awesome job. I would recommend him to anyone I know.

Tim my installer was on time, very professional and very knowledgeable. He explained about the different equipment Vivint offers. Tim also answered all of my questions, took me through my system and most of all he was very friendly. My overall experience with the Vivint staff was awesome.

Super nice service!! Strongly recommend!!! Very professional plus exactly what I was looking for!! The cámara 4K, it provide a clear view!! The installation was very fast... the technician help me navigate the panel so I can learn the basics!!

Knowledgeable, courteous, professional, friendly - understood & answered my questions. Didn’t make me feel bad for my home not being cleaned & was able to do all work w/o me having to move things around. I wish I could tip and or give him a raise. Thanks for sending your BEST!! He showed me cool things about the app & keypad. Great experience. Made me feel better about the increased price I am paying from former system.

Our Representative Ben was great, and helped us get set up with the system that fit our security needs, and within the hour, our technician Cassie was here to install our new equipment! We love all the cool gadgets like the cameras and smart thermostat, but most of all are comforted knowing that Vivint will help keep our home safe.

Our installer, Adam, was great. Very informative and helping during entire time. Worked with us on placing sensors (my wife is VERY picky) and made sure it was all ok before final installation. Adam stayed late to set up a second control panel because the first one was not working, then showed how whole system worked and we are very happy. However, the overall process of getting this system was not optimal. I recognize that, as a company, you save expenses by trying to establish equipment needs over phone but it didn't work at all for us.

Technician did a good job overall. Could have been a little more helpful with doors and windows that were a concern for us. He did install a couple of sensors for us but the system does not react when they are open or closed. So they are useless.

Very courteous, professional staff. Did a terrific job at a competitive price, quick and friendly service and very prompt, I would recommend this company for everyone to remain safe inside the home at a reasonable price, I like the ease and using it while away from home.

Both the sales man and the installation technician was great! The technician was great at explaining everything and making sure we knew how to work everything. He was also very respectful and made sure he cleaned up his mess.

The tech did a great job. He was on time, explained in detail the options and operation. He offered suggestions on equipment and locations that we feel are in the perfect locations. He cleaned up after himself and great asset to your company. I own a business and you cannot teach character. You can teach a trade or skill which he obviously has but his character is 5 star.

We just got our system but it seems to work great. Install was a easy and a breeze with Paul. Really happy with our setup. Phone app and touch panel integrate seamlessly. Doorbell camera has good quality video and range. Vivint systems are encrypted and do not allow anyone who you don't allow to access.

All the technicians were very friendly and professional. It was a late job so by the end of the night they had 4 people at my home so the job would be done quicker. They also came within 20 mins of me saying I wanted the system! I was thoroughly asked what my home security goals were and showed how to work the system properly. They will have to return to work on one camera (which is fine with me) but everything else seems to be working great.

Oscar was very professional, he explained everything in great detail. Already slept better at night knowing our family is safe and secure. We will be recommending to all our family and all of our friends to join Vivint security. Thank you again for the great service!

Super fast install with the tech showing up 10 minutes after we signed up! The product shows quality video and the system is user friendly. The Smart Home features are nice and give you a level of comfort that you're able to see your home if you're away.

Was very happy with the sales rep and installation team. Very friendly and fast! Installed right after it was sold. All knowledgeable and respectful. Would recommend them to everyone. Even worked late into the night to get the job done.

I was very impressed with both the installation tech and sales rep. Both outstanding young men who took care of my wife and I. We were so impressed by them and the products. If I could give 10 stars I would.

Purchased a security system as the agent was very knowledgeable as far as my needs. Thank you for your help with the new system. Will recommend this company to all my friends. I give them a 4 point score.

Well I’m not very satisfied!! It’s been over a month, that I have still not yet to receive my equipment. But yet Vivint is quick to take my payment out! I have spoke to a few representatives and they say, "Your equipment is on its way" and nothing yet.

The installation was fast and the technician was very nice and answered my questions instantly. The technician showed me and my wife how to use the system and made it make sense to us. So far we are very pleased.

I was interested in security. I contacted ADT...well, that was anticlimactic. No show for home appointment. Phoned to find out what happened...spent an hour on and off hold, being swapped back to phone trees and being hung up on. Finally was connected to a provider (contractor?) here in LA who said he could not schedule a new appointment for me, because there was an appointment scheduled...but he couldn't see who that appointment was with nor get me in touch with anyone who could figure that out. He told me it was, "Like calling WalMart and asking for information on your Target account." Seriously. Dialed the same number, every single time.

Very professional job. The price is on the high side but we’re pleased with the service. The sales rep and service tech were very nice and both professional. We had looked at some other products for self installment but since I’m a paraplegic who uses a wheelchair and my wife can’t do the installation that was out of the question.

Brandon was awesome and very knowledgeable about his job. He was very helpful in showing me the logistics of the new security system. All the devices install was working properly and explained in detail before his departure. Thank you Brandon, glad to have you as my tech anyway.

My technician was very nice and professional. Not only was he on time but he called to see if he could come early. That worked perfectly for me. He wore a mask which I appreciated. He explained everything and ensured he provided great service. His work was quality work. The equipment is efficient, easy to use and its look is very modern. I'm satisfied with my purchase.

I’m excited about my new system and believe my family and I are in good trustworthy hands with Vivint. I love the distress code and signal. I believe they will have emergency services out quickly and promptly unlike other security providers who call you and ask if you need help.

Brandon did an excellent job of explaining and showing us how to use our system. I'm definitely sending more people to him. Great job by him and Dustin. System is working great, scared a would be prankster the other night.

Installer was right on time, polite, worked quickly and efficiently and demonstrated the correct use of the system. He set up the equipment then walked me through all the features of the system and gave me the opportunity to try each different function. I would recommend your sales personnel and technicians to my friends and associates.

He explain everything to me where I understood everything he was explaining to me. I thought he was great salesman. Explain to me about my windows my front door also about my kitchen floor and the bathroom writing things down. She let me know right away if something is flooding. Also explain to me if somebody break in without my knowledge and if he played get in contact with me how can you get on contact with to make sure alarm is not going off by itself so I thought that was great.

Amazing in all aspects, could not have asked for a easier process’s. The sales representative, Installer, everyone was awesome. They provide a product, that is easy for all ages to understand and use. Professional, knowledgeable, and educated. Very informative, clean, professional installation. It’s always good when they come in, move quickly, proficient, just awesome.

Julio F. was very courteous, professional and knowledgeable. Explanation of options available to me and how Vivint operates greatly impressed me. The installation however ran quite bit late into the night. Tech didn't leave until 12:00 a.m. Other than that all is good. So far I'm happy.

Zach the representative was very knowledgeable and helpful. He answered all my questions and explained what I was receiving. Carson the technician was great and he took his time making sure everything was installed right. He explained the app, the monitor, and everything else with ease. Wife loves it and feels safe.

The service is great I love the app, the panel on the wall, the emergency push-button for my mom. The salesmen were great and very helpful, the technician was great and fast. Also made things very easy for us.

The sales rep was very friendly and informative. It was quick and easy to set up. The system has been great thus far. Easy to use. Works well. Cameras are clear. I would recommend this system over any other security system.

The problem is Vivint and their inappropriate actions. Vivint came in to upgrade my panel and only discussed lower payment with the camera. When I checked my account, Vivint took $853. I didn't authorize them to take that amount, which wasn't explained. Personally it's false advertisement. I called and no feedback, just a survey. I completely think different of vivint. Things should be handle better and not misleading through your representatives. I'm just not pleased.

Polite. Explained things well. Answered any questions we had. Showed us how to use the monitor. Set the volume for the doorbell and demonstrated how the camera worked. Demonstrated how the locking system worked as well as the alarm system.

Sam badge **. Was the best informative, polite, On time, explained what he was doing in detail, then walked us thru the system twice. Answered all our concerns. I definitely would recommend him and your company. I am going to call all my friends and tell them to get the system.

Tech was very knowledgeable and friendly. He was very professional. He answered all my questions and showed me how to use the system by thoroughly explaining its features. I will recommend my friends and family to get this excellent service.

This company take advantage of Senior Citizens. I was sold a product and I was not told it was going to be my responsibility to put it together and install. I was told that once the product came in to call the sales rep and he would come right out and install it. That was a joke. He never came and would not answer his phone. So I was stuck like Chuck. When I call corporate they too gave me the run around and wanted me to pay 200.00 for installation. This was a terrible experience for me. This company is awful!

Tyler did a great installing our system and explaining it all. I would recommend him to anyone in the future. He went above and beyond. The Vivint system has been great thus far. If you don’t have an alarm system I recommend Vivint.

It is probably not important to some people, but if someone is running my credit for a loan of $4000, it’s something I’d like to know. Something the salesmen don’t tell you. Kind of disappointing to get dinged on my credit when I’m trying to buy a house. This isn’t something that should be brushed off.

We were pleased with the installation of our Vivint security system that included cameras. The technician was knowledgeable, and we were comfortable having him in our home. He made sure we knew how to operate the system on our own before he left.

Excellent experience with Vivint customer service and installation. We would recommend Vivint to neighbors and friends. The App is a very nice feature for remote or in-house viewing and allows you instant access to cameras or alarm regardless of your location.

Tony did an amazing job!!! He did run into some problems, but never gave up. He was nice and kept me updated. My only suggestion would be to maybe have an actual supervisor available for the installer. Tony cleaned all of his mess up and left everything looking great.

Installation was clean and neat. He had everything put in and connected then helped set up our phones. Everything seems to be working well. He checked and made sure everything worked with existing equipment in my house. Would recommend using them again.

As soon as the replacement was made and Vivint installed their cameras and everything else you could tell the difference immediately. Honest from the start and everything we talked about was done by the rep who came to install. Very pleased with how fast he went and how well he explained everything.

Ryan works very hard and did a fantastic job, I would highly recommend Vivint for their quality and ease of operation. My daughter has Vivint and highly recommended it to us and I’m really pleased we made the decision to go with Vivint!

The guy who installed he was super helpful.... Very nice..... My 13 year old son was sad to see him go. It's people like this who make a difference in this ugly world. He made us feel super safe with him in our home, and took his time explaining how everything worked.

When I signed up with company I was under the impression that the system could be shipped to me within 24 hours If I hurried and paid for it because I didn’t want to bring my merchandise in the store without it. I was suppose to open my store on the 1st of July. It’s now the 8th and I still haven’t receive it. If you wouldn’t of misled me to believe I would get the system right away I probably would have not went with your company. Wishing I would’ve seeing I’m still not open because I’m still waiting on my security system. I called and spoke with someone and they told me I would receive it Monday or Tuesday, I still don’t have it. Wish I never signed up with you guys. Very unhappy l

Was very professional. I definitely will recommend to my family and friends. The camera is very clear. The tech explained all the equipment used to install my new alarm system. He cleaned up after himself and I was very pleased with the overall service. Thanks.

The service that I received from Eliot was over five stars. I would give him 10 if I could. Now to talk about the services the picture is clear. I was kind of afraid at first thinking that I was going to be frustrated and not understand but the product is so self-explanatory even a child could work it. I will be recommending 2 friends. Thanks for everything. My experience was great.

My experience with the technician was amazing! He was very helpful and showed much kindness! He explained everything in detail! He made sure that all our equipment was working just fine before he left. I couldn’t ask for a better technician!

Great experience! We moved into our new home & we feel safe. Joe did a great job with the installation process & thoroughly showed us how to operate the system. I highly recommend, give him a call, you won't regret it.

I absolutely love Vivint system! It’s super easy to use, very informative and the staff is great! My mom has had Vivint for 2 years and I finally moved in my apartment and wanted the same system... just as easy and convenient in an apartment! Would highly recommend.

Seth set up my Vivint System and he did a excellent job explaining everything I needed to know about how to use the control panel and how everything works. I am very pleased with the customer service I received from him today.

Choosing Vivint was certainly a great and easy process. With the recent increase in crime in the area Vivint's easy to use devices ensure more safety and peace of mind. Keegan was great and very professional. His knowledge of your products helped simplify the choices in what were my security needs. The installation process was fairly simple and they came out within 45 minutes of me signing up with Vivint. I'd definitely be sure to pass the word to my friends and neighbors as Vivint's ability to connect to mobile devices ensures my home and family's safety even when I travel or simply leave the home for a quick outing.

The cameras have gone out twice at my business when I needed to review video of an incident. Twice I have been let down when I needed the system the most. Just upgraded our system, and less than a week later I am having to reboot the panel, because it loses connection with the brand new outside camera. For the love of everything good in the universe, hope you never have to call the customer support. Gave an extra star because during one of the incidents of theft when the cameras were offline, I recieved 3 months no bill to offset the $180 stolen item.

The salesman told me the equipment was free for having the sign out front. When I asked him about the contract, he said the contract was for the sign. Upon receiving my paperwork he signed me up for a 5 year loan, for 3 grand. I canceled immediately. But the guys are dragging their feet to pick the equipment up. Why? So they can charge me for it. I called to make an appointment for them to pick the equipment up and the only available window for 2 weeks is 12-4. Yet when they put the equipment in, it was 830 and they arrived 10 minutes after me signing up. Oh and the doorbell camera stopped working after a day. So frustrating.

We got a great deal and a friendly sales guy. Now we are set up and good to go. The system seems pretty easy to use. And I loved how the installer cleaned up after he was done. I still waiting to see how much we like the system but as of now I'm excited for the upgrade.

All aspects of my experience went smoothly, from making the call to start service, all the way to installation. I never felt like I was being forced into extra equipment. I got just what I needed for my home security system.

Received call 30 minutes before arrival. Technician arrived on time as scheduled and was professional, friendly, neat and thorough. At conclusion of survey, went over use and guidelines for everything that was installed. Gave me info for continued support if I had issues.

The technician was prompt. Introduce who they were. Explain the process of the installation, what it offered and all that was part of the process. Explain what I was signing. Explain the contract. I am pleased. I have no complaints. No mess to clean.

Very happy with the sales person. Competitively priced, happy with the install and the products. I really enjoy knowing what is going on at my house when I am not there. This system gives great peace of mind! The app is very easy to use and I like how you can set up the camera zones so you don't get a bunch of "false alarms" like I did with my Ring Doorbell.

Manuel arrived neatly dressed, professional, and wearing a mask. His expertise was soon known by the way he explained and performed the installation in a professional manner. I am most pleased with his work. In the future, when a technician is needed, I request Manuel to since he is aware where the installation is. I rather use the same person, if possible.

Austin did a great job to install all of the components for our new Vivint home security system. He was fast, and neat. He spent time to explain how it works. We are so happy to be a part of the Vivint network.

Great Tech. Fast installment of equipment!!! Great HD pictures! Will recommend this camera system to friends and family! Great work by the Tech. Very happy with the purchase, easy steps to view and set alarm. Low profile system very acceptable.

Very satisfied with William training and installation. Great job and very informative and helpful. Answered all our questions. Feel very comfortable with the product and William. Was here on time and did a clean installation in a timely manner.

We switched to Vivint from CPI. CPI was charging us the same for outdated equipment. It was cheaper and easier to switch to vivint which got us the cameras and security we needed. They even installed on the same day. Cameras look great and have a good image. Loved programming the video doorbell to make different sounds.

Matt was an absolute pleasure to have install today. He was polite, very considerate to clean up any mess made. I highly recommend Matt for installs. He explained everything about the system to me so I understood it as how went through the system's operations.

From the moment I was contacted it has been a pleasant experience. Very professional and a nice person overall. The information provided to me was upfront and understanding. Price wise, is pretty awesome. Amazingly they set up my system the same day. That's how much I really wanted Vivint services in my home. It’s very simple to understand how to work the system. Best part I have access through my phone and I can customized my notifications. It’s a really good deal and I definitely recommend for you to check it out: I can sleep better at night knowing my family is safe.

Joel did a great job installing. Very professional, friendly, and informative. Luke did a good job selling the system as well. Joel made sure everything worked before he left. Overall nice experience; would recommend to friends and family. So far, pleased with the system and its functionality.

So far, I have had a great experience. Those at Vivint who helped me were patient, efficient, answered my questions promptly, and explained things clearly. Activating the system went smoothly, and the person walked me through everything I needed to know to operate it. He also sent me additional helpful links.

Superior service from the installation to setting a new account. Equipment is super easy to use. It gives me a peace of mind knowing that my family is protected with superior security system. Worth every penny. Highly recommended to anyone having second thoughts.

So professional, so kind, so knowledgeable about the product. I slept like a child for the first time in my new. I felt incredibly safe and secure with Vivint! The staff truly cares about clients and the focus on service and delivery was best in class. I will be recommending this product to all my friends.

I had an awesome experience from the start. The sales executive was helpful in determining what I needed to feel secure in my home. The installation team was professional and very patient with me in understanding the new features. They were very neat and cleaned up their work areas. I would highly recommend them for your home safety needs.

Logan stopped by the house on July 4 because neighbors had reported a few issues. Even though we weren't customers yet, he wanted to check in to be sure everything was okay with us. Our family from out of town, so he gracefully bowed out. We asked him for a card with intentions on calling him back out after our visitors were gone. He was in the neighborhood again on the 6th, so he stopped back by. We ended up deciding to move forward, and we had our system installed and explained by Luis that night. The customer service from both gentlemen was amazing, and my husband even had someone to talk to about the Kansas City Chiefs!

We're new here in Texas and we feel at home with our new home system. The technician was very helpful and an expert. Walked us through the system. Would recommend to my friends. It's very simple to use and works great with our phones.

I am completely happy with my Vivint services. The technician arrived on time, was very thorough and explained everything so I had a full understanding of all services and equipment. He explained usage of the hub and all features so I felt prepared to immediately use my system to its maximum capacity. I'm 3 weeks in and still completely happy.

Great installation. Love the new features. Love being able to have access to my thermostat from the application on my android Samsung phone with minimal clicks. Works everytime. Also love the doorbell feature. 180 degree camera angle provides the widest scope possible for my front porch.

The salesman was great and the installation was done in a matter of minutes. I ordered my product and they installed it the same day. We were able to enjoy our alarm system as soon as possible. We also upgraded a few things.

Outstanding experience for my home security system. Salesman Josh was friendly, knowledgeable and extremely helpful. Brad had the system installed promptly and in a highly courteous way. Their enthusiasm and professionalism speaks volumes about the company they represent, and I would not hesitate to recommend Vivint.

Awesome product. Our tech was informative and professional. Even my experience with the salesperson was great! I love being able to control my thermostat, security system, and my cameras all from my smartphone. Speaking of cameras, the HD quality is so amazing! I would recommend Vivint to anyone.

The system is sleek and very easy to use. The technician was very knowledgeable, friendly, and courteous. I recommend it for those who need security alarm services. You will not be disappointed. My nine year old son can use it. Excellent choice if you decide upon Vivint for services.

Very much enjoyed both Bradley the salesman and Salvador the IT tech. Bradley was engaging and knowledgeable. Salvador was not only intelligent and professional but a delight to be with. He educated me as to where and how to use security.

He explained everything well but he could have been a little more upfront with costs... He also was well educated about the product and could be little more prepared. Overall was impressed with his knowledge. Also he needs be out knocking on doors after 7pm. It is not safe any more.

I purchase a smart home system with you'll. It was install July 4th and I paid the full amount cash... But I didn't know it didn't come with the door bolt lock... So on July 6th I call to add it to my bill which the guy told me that was all I had to do... I called at 10:00 but no one seems to know what I wanted. I stayed on the phone one time 31/2 hours because they say I had to talk to tech support... But no one ever came to the phone!, I call back. I was on hold 1hr 7mins then transferred 3 times to several people that didn't know what to do. The last transfer she answered but was on hold another 45 min.. Was transferred again. Waited 36 mins. She answered. Still I explained as clearly as I could. I wanted to purchase a lock and to add it to my bill... She said, "OK I can get you a replacement lock..."

Original person was awesome. I had to call back because of an invalid phone number. The person I talked this call needed an attitude adjustment. Technician very polite, did his job, showed us what was wrong, fixed it and then went on his merry way.

My experience was smooth from start to finish. The representative on the phone was clear on the step by step process and how much everything would cost. The technician that came in for installation, Derreck, answered all my questions and tailored the installation to my needs. He was very knowledgeable on every subject I asked.

When Allen showed up to my door he was very respectful and provided me with quality information and the services that would be great for my home. The technician that came was amazing too! He was here so late and I felt bad and he kept reassuring me that this was normal and he was happy to get it right. They both followed up with me on the following business day to ensure everything was still well. I love the new services and I am glad that I made the switch!!

Excellent service. The technician that came to my home provided great quality services. I was satisfied, and I feel comfortable with reaching out to Vivint if I need anything else. I would definitely recommend this company to family and friends in my area!

Salesman Kendell has been excellent at taking care of my security needs and my technician Mike has done a wonderful and professional job at installing both systems at my home and my rental property. Hats off to both theses guys!!!!!

The technician that came out was AWESOME???. Definitely want him to be my go to guy if I need any help in the future. He was prompt and professional. VERY knowledgeable and helpful. Just got the system put in today. So far so good.

The install guys were nice, but left their wire cuttings and trash everywhere. Didn't close up my attic opening or clear up behind themselves. He stapled the camera cable on top of wiring in my garage, noticed when my lights wouldn't turn off because a staple was piercing the wiring. Not fond of the over fish-eyed images on the cameras. I expressed that to the install guys. Sent a message to Thomas, the sales guy, this morning about a question. No response yet. I was told I have 3 days to decide if I like it, so far not a good fit. I had better hear back soon or you can take this equipment back and cancel my account.

I was really excited and glad that the installers had knowledge of the equipment and the installation did not take long at all. The salesman rep, he was very knowledgeable about the product and gave an awesome presentation. Very happy with my system.

It’s a bit pricey, but I think it is worth it. The salesperson & installer are really good and helpful. Product is up to date. Praises to their hard work in this heat and also working on a holiday. I give them an A+.

I would recommend this to family and friends!! My wife I and feel safe and everything is easy to access on the monitor and on the app. The cameras are clear and has a wide range to let see you the whole driveway and back yard.

We had the system installed yesterday. The sales rep and the service techs who installed the system were great. They were very knowledgeable about everything and set up went smoothly. They showed me how everything works. They showed me how to set up the app and also get the rest of my family set up.

Our experience with Vivint has been so positive! The salesmen that initially came to offer our home protection services were so courteous and helpful! Then, the installation technician was so thorough, and walked us through all the main points for use, and was sure to provide, and review the guide with us. Since installation, we set off the alarm taking the dog out, so, we received a call right away, walking us through the process. We are very happy with the customer service provided, and feel secure now, with our system!

The only complaint I have is the installation tech. He did not come fully prepared and it took him 3 hours to install everything. He kept having to restart and seemed lost until another tech came to help. The individual who added my service was great. He was friendly and knowledgeable about his equipment.

Excellent customer experience from sales to install!! Great product and great price! I definitely would recommend to friends and family. Thanks for making it affordable! Keep up the good work! The install crew worked in the rain to get it done!

Aaron was absolutely WONDERFUL!! Professional, personable and thorough. He ensured that I was properly informed on all of the inner workings of the new system and he was also most efficient. I am pleased. I am also content with the product and excited about the security my home will receive.

First the young gentleman who spoke to us about new system was nice but then whole approach during this time to install was not favorable to my time. I was approached while working at home and changing from CPI without even saying yes to the system. I let this time of year with this virus no one should come to your home and you feel tricked into getting a system you are regretting you got a day later with the approach and suprise sale tactics. Now I'm stuck with a higher bill on completely unhappy with.

I love the new system. The tech, Daxx, was very informative on all the details to the security system. He was very knowledgeable with all the functions. Clint was a wonderful person to work with in getting the system in my house. I am very happy with what I have in my home.

Both the sales rep and install tech were very professional and friendly. We are very happy with our system and service. The entire process was extremely smooth from beginning to end. This will be highly recommended within our friends and family. Thanks!

I am so glad I chose Vivint to deliver the security system for my home. Their expertise and patience with all of my questions make them the ultimate standard for the industry to follow. I hope to continue my business with them in the years to come.

Thermostat was supposedly not compatible. Front door bell got disconnected (could be internet). Minor damage to door due to door getting squished into stopper too. Tech is very knowledgeable. Just that things happen. Great job with communication and very helpful.

They were on time and fast. Knowledgable. Only one thing I think needs improvement is in the hiding of the cables. I'm pretty handy so I'll fix it myself but others might not be so lucky. I give them a 5 star because the sales and installer were nice and courteous individuals.

Installer came and was sitting around for one hour. Appointment was from 12-4. Installer came in and said it was too hot in attic. Left at 230. After starting at 1pm. Was not familiar with applying referral code. Advised he could not. I had to call customer service three times during install process to get code applied. After only working for one hour. Installer left without telling us temporary code. We set off alarm causing police to dispatch. Return today and was slothful. Installer did not represent the company positively. If I had not already cancelled my previous provider I would have cancelled you guys. I'm not happy with the service we received at all.

Very good installation service, friendly. Flexible hours when installing system. Reasonable pricing. No contract required so that is a big plus, pay and go on A month to month basis. Installation fee waived due to Fourth of July weekend deal. Great deal.

Michael (Sales Rep.) & Brandon (Technician) were great. They both were very friendly, knowledgeable and engaging. They were very thorough in describing the products & services Vivint provides, as well as the instructions. You have two very good people working for you!

Super happy with my installation process, Emmanuel was very professional and precise. Helped me understand the system and features. Walked me through, the camera instructions and explained my yard sign would arrive in the mail. Thank you, this was a 5-star service.

Very patient understanding very knowledgable of product. Was very friendly. Answered every question and went step by step in detail. Showed me how the system worked and gave me plenty of examples. He installed the application on my phone and taught me how to navigate in it as well.

Our rep Travis gave detailed info on service and products. He also gave a few configuration options to fit our needs, because one size doesn’t fit all. He tried to understand our needs before selling unnecessary products. We were even able to get our system installed the same night.

Can’t say enough great things about this company and its service technicians. Always very nice and determined to resolve issues when system has had glitches. Try to recommend to friends and family when I can. With systems at my home and business it is great to have all in one app and monitor while away.

I love my system. Highly recommend it. Salesperson Conner was honest and helpful. Installers were courteous and professional. System is very user friendly. I feel more secure in my home. Seems like a good idea in these times. Pricing was reasonable.

We love the new security system, just what we’ve been looking for. Very clear images and easy to follow. Our technician was very professional, knowledgeable, very patient working with us on how to operate the system and very neat. He cleaned up very well before leaving. I recommend him. Very very professional. Thank you for your service.

Service was quick and great. Very thorough as well. Salesperson and Technician we're professional and punctual as well as friendly to be around. House is secured and the technology is up to date and user friendly. I would highly recommended this service to anyone who is a new homeowner.

So far most of the system is working well except for one of the new cameras. Two days and it's down for some reason and I'm out of town so I have no way of fixing it. Besides that the salesperson and the installer did very well.

Having just installed the new smart home security system I can only comment on the install tech. He was very professional in everything he did and explained the system very well. As for the Vivint company itself my daughter and son-in-law have had Vivint for a few years now and are very pleased with their system. We had ADT in our last home but with ever rising bill we decided it was time for a change and with family being pleased with their system, we decided to go orange with Vivint.

The Sales person and installer were both very polite and explained everything well. I would recommend them both to any of my family or friends. Time will tell if we like the services that have been provided. Thank you and God bless. Have a wonderful day!

The sales rep and the installation Tech were both extremely nice. The sales rep was very informative and sold the products based on what I need as an individual versus what he would need to sell based on commission. That was reassuring to me because most companies oversell to make a higher commission. The attack had a lot of knowledge in his installation process and was kind and efficient in his work.

Very happy with our salesman and the person who installed our cameras. They answered all our questions and were very patient with us. I highly recommend them and have sent referrals to many of our close family and friends to ensure their homes are safe.

The security system fits my needs. The salesperson was knowledgeable and answered all my questions. The tech that installed the alarm was very courteous and professional. He was careful when installing and helpful in explaining to me how the system work. Very satisfy overall.

Amazing experience from start to finish. I wish I had know about you all years ago. This is my third home security system, and my husband and I were thoroughly impressed with the quality of the equipment as well as the knowledge of the sales & installation.

The salesman was very Professional, personable. He was able to answer my questions and provide timely information to assisting making my decisions. The installation team were efficient. Instructions for use were clear and concise. This system will never provide the security needed to protect my property.

They were very professional and completed every tasks with care and patience. The cameras are very clear and all the bells and whistles work on the wall pad and my phone. I now want some cameras in my house after seeing how good the outside cameras work. Would 100% recommend to family and friends.

So far I am extremely happy with the system and equipment. I would absolutely recommend this company to my family and friends. Very affordable prices and easy to use app. Love the individual passcodes for the older kids and how easy it is to change them.

My husband and I are very pleased with our Vivint experience so far. The sales guy was very personable and the installation team was very efficient and knowledgeable. They got everything installed and guided us through how to use it thoroughly.

Easy to sign up, fast to get everything setup. It was a very quick process and having a home I can secure with my Phone is such a relief. Definitely already loving this. Clayton was a great tech and Adam was a great sales rep. They both assured us that any hiccups would be taken care of quickly and provided contact info to get in touch with customer service or Adam himself in a quick dial. Thanks guys.

Our tech Alex deserves a million stars but we could only give 5 on here. He was the best. I would highly recommend this service to all my family and friends. Vivint is the best. Everything went smoothly and quickly. Alex was very informative. He explained each process step by step.

We had Jason H come install our system. Great guy. Super knowledgeable and couldn’t have been more friendly. He really knew his stuff and was very thorough in explaining the system. He even customized to our needs. Pretty slick and simple interface to use. Had it only one day but everything seems great. If Vivint has others like him they will do very well in this space.

They showed me everything I needed to know on And didn’t leave nothing out & May sure everything Was connected and worked without any problem and after our first night having it as most peace & safe I felt since I been in the house but I feel even better knowing that my family is also protected.

It was a good experience for first time buyer. The service was good and fast. He knew what he was doing not like other people. It’s easy to use and for the phone too. It’s better. I would recommend this to everyone.

Our Technician Chase was wonderful. He practiced safe social distancing all while being able to walk us through the process of our new security system. He worked hard and did an amazing job. We are very happy! Can’t wait to tell our family and friends about Vivint.

Logan was very efficient and knowledgeable when installing our new alarm system. He explained everything to us very well. We have more peace of mind about our property being protected now. The equipment setup was very simple and only took about 45 minutes to install and connect to WiFi. I would recommend this security system to everyone.

Great experience, from start to finish. I have Vivint installed in my business and it was just as easy for my home. The phone call was easy with all of my questions answered And the service techs were amazing and very efficient! Thanks!

Service technician was awesome! Customer service definitely a thumbs down. They suck so bad. Need to hire more knowledgeable people. Always on hold. Way too long and never get anything accomplished. Terrible. Never seen any other customer service like this...

Sales rep and service rep were open, honest. Only downfall is that our internet isn’t compatible with the system. Now we have to go find a new internet provider which is going to incur more cost. Other than that, everything seems to be great.

Josh was very professional about the install and went over all the equipment. He also installed a system for my daughter a couple weeks ago. I have 2 neighbors also interested in a Vivint home security system. And they have all the contact info.

Josh was an amazing service rep. He installed the equipment quickly, accurately, and professionally. He went above and beyond to help us pick the best equipment for our needs. He also took the time to address every concern we had. I will definitely be recommending him and Vivint to my family and friends.