Vivint Reviews

I cannot say enough of Elizabeth **. She is one of the best Reps I have ever met. She is everything a Rep. should be. She is excellent at what she does. Great job Elizabeth **. Unfortunately I do not remember the installer's name, but was very kind yes mam no mam. He did an excellent job too. They both explained everything to the “T.” Now did I get everything? Probably not. That’s where the Vivint team comes in to help me when I call. They are both rated a 10. Now as far as the service working I cannot rate at this time because I haven’t had the service not even a day. I hope it works excellent just like Elizabeth & the installer.

Our service tech was very helpful and acknowledge about his job. He explained the system very well. Very helpful and helping me to get out of my contract with ADT, had Vivint in the past. Looking forward to my new service.

The Vivint home security system technician who set up our home security system was very knowledgeable and professional. She answered all of my Family's questions in detail. She was very transparent with what Vivint had to offer to include all costs. We feel very secure with our new home security system. Thank you Vivint and a special thanks to the tech who set everything up, you were awesome!

I am extremely pleased with the customer service I received from Nick and our installer Jeff. Nick answered all of our questions and was very friendly. My husband and I were very happy with the work done by our installer Jeff as he was knowledgeable, friendly, professional, and made sure we were pleased with our security system. I would highly recommend Vivint to my family and friends thinking about getting a home security system.

Good services, nice people In charge and awesome equipment so advance, now I can feel my house is fully secure. I’m not worrying anymore somebody try to get in my property. I can recommend this company to my friends so that they have secured home and easy to used it and perform it as well.

I signed up for services with Vivint and I was amazed at the quick response and installation on the same day. The sales lady was knowledgeable and answered all of my concerns. The technician was also knowledgeable in his field, as a matter of fact, he was an expert. He worked quickly and efficiently. I had a wonderful experience and will recommend Vivint to all homeowners, and to anyone who just wants a peace of mind knowing that they are safe and secure in their home with a Vivint Smart System.

He was very nice and did his job well. He explained everything to us and answered our questions that we had. We do have more questions than we thought about though after he left that I still need to contact you about and ask how the motion sensor works. If someone is home can you set it and not have it go off or is there a way to shut off just the motion sensor if someone is home and wants to set it to feel more safe while their partner is out at work for the day?

Excellent service and professional job, technician very patient and helpful to make me understand the system, some minor difficulties came up, but almost all were resolved in a good way, I hope to make this system an integral part of my house.

Justin ** displayed amazing technical and customer service skill sets. He was very thorough and took care to ensure everything was considered prior to, during, and after installation. He spent time explaining all features of the smart home and went ensured equipment installed was optimal and visual pleasing. Thank Justin for taking such great care of our home!

Installation of a camera bell and front door sensor. Also water detector and carbon detection in the basement. Sam and Kevin did a fantastic job. They went over all the details of the agreement and the service I was receiving.

This was the worst idea I ever had. I had a salesman come out and say they could supply me with an alarm for 200!! (DIY) when I received the alarm I realized it wouldn’t work in my shop. I called them and they informed me it would not work because I have rolling bays and the sensor cannot work in the different climate changes!! That’s when the fun started. I asked to get an address to send the system back and get my money back. They put me on hold forever and I run a business so once it goes past 45 min I have to get back to work.

I was very pleased with the technician!! He did an exceptional job! I highly recommend Vivint to anyone looking for a home security system. It’s so much easier to use than the competition and the price is reasonable! We love it! Thank you Vivint!

Both Clint and Andrew were very professional, friendly, knowledgeable and willing to help us understand our new system no matter how many questions we asked, awesome customer service. I would definitely recommend this service and these two professionals to friends and family. Thank you so much.

I can’t say enough good things about the team at Vivint! They explained everything really well, were courteous and the install was fantastic! I even had a follow-up text from my sales rep today making sure I didn’t have any additional questions about the technology. I’m really excited about my choice in partnering with Vivint!

My sales rep Jay was wonderful. Very personable. I have turned down every sales person, of any kind, that has come to my door over the past few years. My technician was very hardworking and professional. I appreciate that he walked me through everything that he wanted to do instead of just doing it.

Installation of doorbell was not flush. Could not open mailbox all the way. They came and took photos, didn’t believe me. Broke my back door light. Didn’t tell me. Left part of it lying on the ground. Left gate wide open. I have a pet. Could have got out and got lost.

These guys did a great job! Fast, courteous and helpful!! I would recommend for home or office! And the app seems super easy! I feel like we can start moving things in to our new office now, before we were getting broken into almost daily!

Casey did an awesome job. We discussed at great length the best products for my home. The installation was fast and efficient. Couldn't have asked for more. This my 2nd account with Vivint, prior service was for a business. Would highly recommend to everyone.

The tech knew what you was doing to this. Very friendly. She was very knowledgeable and I was very comfortable and I love the installation. Now that I look at it it was really well done. I'm thinking about put this in my home. This was done so well.

Jack the phone sales rep was incredible to deal with, and very professional. Chandler the installation rep was amazing. 100% knowledgeable of everything I had questions with. Overall perfect experience for me. I would recommend everyone I come in contact with. The system, and phone app seem super friendly for a non tech guy like me. Thanks guys.

My installer was fast, friendly and efficient. Great experience. He was great at teaching me how to use the system. My garage area is now so much safer as is the rest of my home. I also appreciated his suggestions and explaining how he uses his unit. An appliance person while he was here and the customer service mindset there was a fraction of what I have received so far from the Vivint staff.

The crew knew what they were doing, but no face masks on any of the 4 installers. My wife and I felt that they were condescending regarding my questions. I was not happy with their eagerness to be on to the next installation.

Nick was very knowledgeable about the product and he was bought in and also confident about services. If we experience any issues, we are confident that Nick will help us. Camera and alarm services are working fine and has clear images/video. The alarm system is easy to use.

The rep explained their products well. The is installer was very thorough and made sure everything’s was working and kept things clean. The product works well. My only feedback would be to integrate with the Apple ecosystem for home automation. Overall it was a great experience.

Customer service are very rude, they lack of accurate information, I scheduled an installation appointment and the customer service representative (Nick) didn't put it on the system so they had to reschedule my appointment. When the technician arrived he had me go through a whole process and procedures that wasn't exp explained to me before. I was about to cancel the service however, the local technician (William) showed way better attitude and professionalism that made me change my mind about cancelling. In summary, there need to be better coordination with the phone representatives and technicians and the phone representatives need to be better trained, I talked to two of them (Nick and Luke) and both didn't show interest in my business.

Provided excellent service! Everyone I dealt with provided excellent service and went above and beyond to make sure we got fully activated in our 2nd home. We would definitely recommend Vivint to other potential clients. If anyone needs security, use Vivint as you will not go wrong with them.

Easy to use. Tech was fast, easy to talk to, answered all questions. Like that someone is available anytime for questions. Equipment is a bit higher priced than most. But the quality is very good. Even able to see clear at night.

The installation process was a breeze. The technician was on time and was very knowledgeable as he took the time to explain everything. I was not pressured with sales tactics and got exactly what I wanted. Overall, I was very satisfied and happy with my purchase.

Mr ** was so customer friendly that he gave me his personal phone number to ask questions. That is amazing that he is so committed to the company. He never turns off his dedication to the company and that means a lot to me as far as quality service.

Tech was very professional and did his job quickly. He cleaned up after himself and left no mess. I have no complaints for him, and would highly recommend him to a friend or family member that would be interested in Vivint.

Both the service representative Jonathan ** and the installer Dan were very thorough and courteous. The install was quick and efficient and there was no mess left behind. They were aware of the COVID guidelines and wore masks. Great experience!

Just had it installed. Technician was professional and careful to make sure we were pleased with placement of devices and understood how to use them. It works great so far! The cameras are clear and all areas work well. He was thorough in explaining how to arm/disarm, set up, and how to changes settings and other features.

Everyone has been great from the seller to the installation. I am very happy with everything Brandon did to help me. The girl that installed the system was really nice and fast. It was obvious she knew what she was doing.

Ryan ** is a delightful young who provided us with very good customer service. Additionally, so have enjoyed using the product & feel as if our home is more secure. My husband is sure that I'm more safe than I was before. We're both happy that our peace of mind has increased.

The salesperson Chris was fantastic with working with me and showed me all the products that I would need. He made it super easy to decide what to get and how everything works. The equipment is great and I’ve worked with it before. Super smooth super simple and foolproof.

I did not understand the setting for the record time frame= 15 min., 30 min., 45 min., hour, 2 hours, etc. The install Tech was not very forthcoming with instructions. We selected hours, but what 12 hours will it record?

I had my Vivint installation yesterday and it was amazing! Thank you for your service:) I had ADT before and I am so glade I switched to Vivint, I now have everything that I wanted in a security system for my home.

Lucas was very knowledgeable and very thorough with us and earned our trust. We probably weren’t the easiest of customers but he was very patient with us and allowed us to take our time. So far we are very please with our service and the products!

Am really impressed with Vivint Security. l like the security panel. It lights up and I’m impressed that you can see who’s at the front door by looking at the security panel. In the picture quality of seeing the front porch in my back yard is great. Also they put a device in my car that lets me know if there’s a problem with my engine or if I’m running low on gas. My son can also tell where I am and was very impressed with Stetson the sales rep and Riley the technician.

The salesman was professional, personable and explained everything until we felt comfortable. Gave us time to talk it over, and was never aggressive or pushy. The tech installers were on time and installed the system quickly and professionally. The training given was helpful and gave us a good feel for using the system. We are very happy with our new security system!

Our tech was courteous and efficient. Installation took longer than quoted by the salesman. The tech worked around myself, my wife and our two dogs. Equipment was well positioned. The training we received was sufficient and mostly intuitive. After completion the tech cleaned up his tools and didn't leave a mess around the house or garage.

Very professional! Reliable. Love the service. Great employee. I will refer my whole family and friends, I have service for home and business! Tim was amazing! Loved his energy and personality and on time, great, fun, professional, reliable, knows his stuff, very great. ****

We received a quote from one representative. But we were hesitant on cost. Another representative in our neighborhood had taken care of other people in our neighborhood and was able to cover several more items for the cost of our original quote. They were able to arrange install same day, and the gentleman worked very hard for 5 hours in the extreme heat to put in all of our equipment. The only thing I would have appreciated would have been if the installation technician had worn a mask inside our home. I asked our representative to relay the request but it may have gotten lost somewhere. We are very pleased with the quality of the cameras and services. MH

Vivint has top notch customer service. Installer very polite and knowledgeable. Customer service rep was kind and accommodating. Our whole experience thus far has been seamless and easy. I would definitely recommend this company if you are interested in a home security system.

The Vivint sales rep who “sold” us the system was respectful and straightforward. I asked for open, honest and bottom line conversation, which, is what I got. However, during and after the installation I felt that some of the finer details of installation and how the systems works were missed during the sell. Full disclosure, I did not ask therefore I missed my responsibility to be informed.

Fast efficient, great work. From start to finish, they got the job done in a timely manner. Friendly techs, quite informative. Great value for the price. I would highly recommend. Very happy with my decision. GREAT JOB. THANK YOU VERY MUCH.

I have been considering a home security system for a while but was not sure where to start. When a Vivint representative stopped by, they answered all of my questions and helped me select an affordable system that met my specific needs. The system was compatible with some smart components already installed in my home, as an added bonus. The whole process was complete that afternoon, and the sales and installation team were very friendly.

Brian was great. Very helpful and informative. Answered all of our questions! He was also very personable & friendly, and made us feel comfortable And like family while In our home Giving us information about the product! Would definitely recommend him to our family and friends! GEAUX TIGERS!

Eli and Kaden both did an amazing job. Eli initially let me know of all the security benefits I would get by using Vivint and presented them in a polite and relatable way. Kaden came in after to install everything, and did so efficiently and swiftly. Both Eli and Kaden never made me and my household feel uncomfortable and did a great job.

Kelly and his team are awesome. His team installed equipment within 2 hours. I feel safe and secure. My home became a smart home after installation. All features are controlled via app in my phone. I would highly recommend VIvint to all my friends and family.

Having this security system I feel more safe, and I can sleep better at night knowing I am well protected. I would recommend your service to all my friends and anyone else. I feel good knowing my home is protected when I’m gone.

Excellent sales pitch, very detailed and thorough. 2 person team installed all equipment efficiently, demonstrated how to use new system, answered all questions. They all were very professional and respectful.. Overall an outstanding job. We would highly recommend this product and this company to our friends and neighbors and will do so at every opportunity!

We just had the system installed so far we are loving it. The Sales rep was so nice and knowledgeable and answered all of questions. The install person was awesome with helping us pick the best location for all of the equipment.

My install guys were awesome! They were professional and kept me informed during the entire install. They taught us how to utilize the system in simple terms we could understand. They worked hard and got our system installed perfectly to our liking.

Vivint removed my existing security system and installed a new security system without my permission. They talked my wife into a "free trial" and she already tried to cancel to no avail. However, they didn't do their "due diligence". They didn't ask if she was the actual homeowner. There was never a Power Of Attorney in force to authorize any changes while I was gone that week. I am the homeowner and I never gave permission. The removal and installation was illegal and the system must be restored as it was free of charge, immediately. How did they know she was my wife anyway? She could've have been a tenant! Do not ever sign up with Vivint. If they are willing to break the rules just to make a sale, then they cannot be trusted. Salesman: Matt, phone ** (Did not return my voicemail). Customer Service: Crystal, Employee ID ** (Not authorized to fix the problem, has to have another department call me while I'm at work without cellular service).

The Vivint technician James was punctual and courteous. The technician was very clear regarding what the installation involved. The technician explain what he was doing as I watched. Once the installation was completed, the technician explained how to use the system correctly. I would recommend Vivint to others.

The team was Very professional, courteous, and thorough with the product install as well as instructions on how to use. Also practiced Covid safety protocols. A+. Install was seamless. We went over all aspects of program functionality, as well as uploading mobile app. Used virtual meeting to go over all aspects of contract.

Technician was courteous and professional. He did a great job and did not leave until the system was fully functional and we understood how to operate the system. Vivint provides a good security system that integrates well with the other devices in our home.

So far so cool. The technician was able to answer all of our questions. He didn’t try to sell us on anything but rather was very informative. We especially appreciate the seamless transition of using the Vivint App. Thanks for the peace of mind.

Chris was very professional and knowledgeable. He spoke well and explained everything in a way we can understand. After we agreed the Tech Tray came and he was good in what he does and very thoroughly And knew his job well. He was very personable and polite. I should have joined Vivint long time ago.

Ordered a Vivint security system with five cameras and I had a great customer service experience. Vivint had a tech install my system 24 hours after I ordered and they did a great job getting my install done in a timely manner in over 100 degree heat. My tech even braved my attic at 160 degrees to get the job done. I found the whole experience from beginning to end to be highly professional, timely and affordable. The system itself is great, easy to use and is more affordable than competitors. Highly recommend.

Your representatives Preston ** (sales) and Peter ** (install) were both professional, knowledgeable, polite, courteous, and appropriately friendly during our encounter. They both represent your company very well. I hope my cancellation with Brinks goes as smoothly as my conversion to Vivint. I look forward to actually getting results when/if there are future concerns with our new system.

The stress of buying a new house is a lot on its own, let alone all of the little details that go into getting settled in. The fact that a representative showed up at my door to talk to me about a security system was the biggest relief. Having a custom security system less than 24 hours later is amazing and I have never felt safer living on my own.

The technician that came out to put our smart system in place was little over an hour late getting here so that changed some of our plans for the day, as it pushed back the entire install timeline but he did a great job, great conversationalist, had a mask, was extremely helpful and knowledgeable and he was overall very friendly. System is easy to understand and looking forward to using the security and smart thermostat features on my phone.

Learning about the system beforehand, during the installation and the walk through afterwards was super helpful and easy to learn. The process was quick and easy and the guest service was impeccable! They arrived to my home earlier than expected and took safety measures (face mask, social distancing) throughout the duration of the installation process.

I am so excited that my wife and I can now lessen our anxieties by having more security added to our home. The sales representative that surprised us at our doorstep did a fantastic job on being very low pressure and also being transparent on exactly what we were getting into and have no surprises whatsoever. I would highly recommend Vivint!

They’re very professional and I have peace of mind with their security system installed at my property. Prices are fair and I will be using them in the future. The app on my phone makes it easy to keep track of people approaching my property and to arm the place.

I was very impressed with the young salesman. He was not pushy just showed me how his system could benefit my needs. He was very nice, polite and answered all my questions. The tech installer was awesome. He gave the job 120%. Before he left my house, he make sure I knew how to operate the new system and was very concerned that he had placed all the cameras exactly where I wanted them to be. I will recommend this company to my friends and family.

The Vivint experience was awesome from beginning to installation - other than sale pitch for internet - customer service excellence! Everything was explained clearly and precise - installation tech called, was on time, met some challenges but found alternatives - very determined!!!! He explained everything and took the time to explain the system to my 92 year old Dad.

The rep, Lance, was excellent to work with. He was very polite and respectful. I learned a lot. He was not pushy and was very knowledgeable. I enjoyed hearing about Vivint. Jesse, installer was also very respectful and helpful. He will finish today and is working around my work schedule. I’m excited to learn the functions and begin using it in my home.

Alex was great, he took his time and walk me and my husband through Everything. He done a great job. You need more people like him working for your company. He spent a lot of hours with us showing us a lot. He's great.

My experience was awesome. Not only was Anthony knowledgeable but he shows that his concern was on me learning my new system. He hit every point, and made sure I had a clear understand on everything. Altogether a wonderful experience.

Everything went well, Aaron went through everything with us and explained everything. Felix the tech also did a great job! Definitely will recommend to friends and neighbors. Been trying out the system. Getting familiar with features and so far we like it.

Rossell was very friendly, respectful and very informative! The installers were also very nice and quick and neat about everything! I'm not electronically inclined but they all made everything easy to understand and answered all my questions. They even upgraded my router so my equipment would work with my phone so I didn't have to wait for internet provider to do so.

Sale person gave incorrect information to make the sale. The equipment still isn't fully installed and unable to use all services. Not satisfied by the experience. We were told everything worked without using wifi and it had its own cellular like service so wifi was not needed. Very untrue.

Luis from Vivint made our installation process one of the best experiences. He was professional, friendly & very knowledgeable. We love our new system and would highly recommend it! Our family feels safe and protected due to the products y’all offer. Thank you Vivint!

The sales and Installation were great! They came right in and did their job, instructed us, and left! Timing is everything and these people did their ABSOLUTE BEST! Vivint Security walks their walk and talks their talk! I am absolutely over the moon about my new security system!

We had been debating back and forth on getting a security system. So glad we went with Vivint! It was all so fast and easy! The installation team was in and out. Answered all my questions! Our rep KC made everything so much better. Very nice guy!

I will definitely recommend to all my friends! Tim the installation guy was extremely professional, very clear and courteous during the Pandemic, very thorough with going over my plan, the equipment and the details of the installation! Great product with great staff!

My wife and I are extremely happy with Vivint. The salesman and technician were very friendly and professional. They provided great customer service. Installation was done in a timely manner. Equipment looks modern and was easy to learn. Would definitely recommend to anyone looking for professional home security installation.

Updated on 09/03/2020: It's been about 3 weeks since my last review "Conned into signing with Vivint". Since then I have found more and more on how dishonest the salesperson DeMarcus P. was the day I agreed to the services. I was told that a soft inquiry was going to be ran against my credit. Turns out Vivint did run a soft credit and did not approve me. So without informing me that I was not approved DeMarcus went ahead and ran my credit through a third party Fortiva Credit without informing that he was doing so because I was not approved by Vivint and that the inquiry will be an hard inquiry. DeMarcus also assured me that I can cancel Vivint services at any time with no fees because I am not be in a contract with Vivint. But I will need to pay for the cost of the equipment. I said: "ok that is fine". I found out today that that was a lie as well. I will have to pay $2,500 to cancel services.

We just signed up with Vivint on 08/13 and so far I am loving the services and technology they provide! I definitely feel safe in our home and am enjoying all of the Settings options we have. Our rep Josuan has been a pleasure to work with.

I was looking to replace my existing alarm system provided by a major telecom company 5 years ago. Was cold called by JT and we talked and I decided to now was the time to switch. Got a great appointment set up for the next day. Tech showed up and when I showed the locations for my 2 cameras, was told no, too high or couldn't get to them. Never offered an alternative. I called JT back & he got me in touch with the right people! In a couple of hours I had 2 people who knew what customer service was. They gave options, we agreed & in about 2 hours I had my new alarm system. Thanks JT, Paul & Tilly!

They are very awesome people to work with and they are upfront and good with times and explains everything so great. I’d definitely recommend them to others and have them come do my friends' homes. Excellent service. It’s been awesome to work with great staff and kind service people.

My sales person added items to the cart we did not discuss and did not add the additional camera I requested and I don’t really know what I paid for. Please review the recorded audio with Nicholas from 8/13/20. I received no additional camera and 2 extra door sensors that I did not request.

We had a great service install by Santiago! Would recommend him!!! He was very friendly and informative about the install. He gave a great tutorial of the service and was very personable. He knew everything and answered all our questions. We will recommend him to our friends and family.

The vendor Nick was nice and quick with the explanation. It’s a great system, also we love it. The tech was very nice and explained everything about the system and he was very fast with the installation. It works very well so far and nice and loud and very user friendly.

Our salesperson, DeMarcus and our tech were great. They explained everything perfectly so we knew exactly what we were getting and how much it cost. They were both very efficient and made the process smooth. I would definitely recommend them to my friends.

We were recommended Vivint from a friend, great decision! Staff was professional and install was completed in a day. The tech was clear about what we were getting and installed everything to blend into the house. Would recommend to everyone.

I am very pleased with the system and anxious to use it. Great young man installed system. Had another young man assist who was very good too! Great job! Very happy with the doorbell and new panel to operate! Would recommend to anyone.

My installers were very professional and courteous inside our house. They did a clean installation of our doorbell and did a very good job taking over the components of our existing ADT system. They were also very clear and thorough with their walkthrough of our new system.

Tyler was a very nice young man. He know his work. Even tho it was raining very hard he still managed to get the job done and they really need rain suits. He did a great job and he had his shoe covers on???? Thanks.

Tim was very personable and did an excellent job explaining the system and showing different features. The technician was courteous and completely focused on setting things up where I needed them. He did a great job setting everything up and then explaining how everything worked and where I could find more information on the internet or through customer service. I was looking for a security system and Vivint meet my needs. A plus was the personal safety button as I live alone. I am very impressed with ease and affordability of the system.

I’ve never considered having a security system installed into my home, but from the Vivint sales rep to the installation team I can say it was a smooth process. Courteous and very attentive. Alexis was a great sales rep and Andrew did a great job installing and explaining the system. Thank you all for your service. God Bless you all.

William was extremely helpful, polite and efficient. He arrived on time. Answered all of my questions. Explained the way everything worked clearly. Showed me the phone app functions. Explained the panel a few times, to make sure I understood. Worked very neatly. Walked me through the iPad signing and explained everything.

The Installation Tech went above and beyond during the install process to get the install completed. He made my experience very pleasant and I had no frustration whatsoever. All those familiar with moving and home construction know the daunting process it can be. This was one thing I did not have to worry about.

Cameron did a great job setting up my security system. I would definitely recommend to friends and family to get Vivint as their provider. I am very satisfied with my home security system and will feel safe at home and away.

We were referred by our neighbors to Vivint. Juan ** was our Vivint Salesperson. He was very knowledgeable, friendly, and professional. Steven ** was my Vivint technician. He was timely, professional, and courteous. Both persons are EXCELLENT representatives of Vivint!

Jamal was kind and competent from the beginning of the service to the end. He explained everything thoroughly and in a personable manner. Lastly, our daughter was able to join in on how to operate the security system and is now aware of the different features. We now feel safer in our home thanks to Vivint and Jamal.

The experience was wonderful. The technician was very educated. He was on time. He was very polite and I truly appreciate his time. I feel safe. I feel protected and I look forward to bringing the company more business from friends and family of mine.

The representative that I spoke with was very nice, and it’s great that they break up the cost of the equipment, into payments. It is also very nice/convenient, that you can control it with your smartphone, and that it covers as much as it does, protection wise. A

I answered my door and spoke with a salesman about the Vivint Smart Home system. We discussed its features which I was interested in at a price equal to what I was paying for with ADT. Installation was quick and explained.

Gentleman who installed the equipment could not have been more professional or considerate. He was very efficient doing the installation even though it involved going up the stairs into my attic which is NOT climate controlled and is unbearably hot during the day. He also was very patient with me while he explained how the system works and what I needed to do to turn it on and off as required. I am soooo NOT a technical person and he was extremely patient and kind to me. A really great guy!!!!!

I had three separate urgent concerns when I called your company, and each time I was referred to someone that help me with my challenges. They were new building challenges that was straightened out. The customer service representative was very patient and helpful. I would recommend your company all the time to others! Good job Vivint.

Individual I had the pleasure of speaking with was polite and very helpful in setting up my system! She answered all of my questions. She got my system up and running and set up support for my non functioning front door lock. I would definitely recommend to other people that I know needing security systems.

I would be happier if I had gotten and itemized statement of the cost of the equipment which I bought. I feel that $3,000 is a bit high for the equipment which I got. And itemized statement showing the cost of each item would be appreciated. Other than that I am very pleased with a service.

Good service from Cage and Jordan. Didn’t really know what to expect from a door to door salesman. But they were both polite and comfortable. They were able to read my body language and gauge how to act from there. Definitely would recommend to family and friends.

Dustin was very understanding and flexible with us as we had concerns and then changed our original service selections. Really went the extra mile for us!! The technicians were just as good and got things completed on the fly quickly. Informative and answered all my questions.

The technicians blew me away. They were very professional and treated me with respect. They vacuumed my carpet and picked up everything when they were finished. Erick took the time to explain everything to me and gave me time to ask questions. I’m from Jamaica, but it didn’t matter to them. Words cannot describe how grateful I am for the kindness they both showed me. I just can’t remember the name of the other technician but he was amazing. Thank you Vivint, for the peace of mind you’ve given me. I will not hesitate to recommend you to my friends and coworkers in the near future.

Both the sales representative, and service technician were very professional and answered all of our questions and concerns. Far better than ADT on every level. I would recommend to family and friends. I feel that my family is better protected.

Very nice. Explained everything very well. I would recommend them to a friend or family member. Didn't take long to put in the doorbell or the outside camera. Love it. Let you know when anybody come in the yard or on property.

Tyler was amazing. He explained everything in easy to remember terms. He communicated with us very well before the appointment. Just all around an amazing experience. Always will recommend Vivint. Thanks Tyler and thank you vivint. We will be recommending you to our friends and family.

Greg is our Vivint Representative. He installed our new system today. Greg was VERY knowledgeable about everything we wanted in the system. He was really friendly and made it easy for us to understand our choices of the equipment. Greg installed our cameras and stuff in short order. We are already very happy with him and Vivint!! We will recommend y’all to everyone. Thanks.

Good experience. Techs were very helpful and efficient. They were nice and friendly. We were referred to Vivint by my son and daughter in law. They explained and showed my wife and I how to use the main panel. Thanks.

Customer service was awesome. Explain every detail that needed to be explained. Very happy with my installation. Would highly recommend Vivint. I appreciate the excellent work that out. Install guy came a great time. He called me ahead of time. He was here when he said he was gonna be here. Didn’t keep me waiting. Very professional.

Your tech was courteous and professional. He took the time to make sure I understood everything. I have had multiple strokes, so I can get confused. He was patient and polite. While installing he cleaned after every step. He did it all with a smile on his face.

I had to change the doorknob on the storm door so that we could close the security door and lock it. We feel a lot safer now when we are home and also when we have to leave the house in case of break-ins or something going wrong.

Very well informed staff, very efficient staff. Were able to answered all questions quickly and clearly. Both the salesmen and the technical installer were very efficient, well groomed, able to answer all questions in a timely manner, and to our satisfaction.

My rep and my tech were amazing and very Thorough. They made sure that I understood what I was getting and how to use it before they left. My rep did not try to sell me at all. The product sells for itself and my tech took his time to explain and answer all my questions.

The representative and installation team was very nice and answered all of our questions. They were very friendly and honest with the information they gave us. Our technician was super nice and fast. I would definitely recommend them to our Deiya day family.

When it comes to my family, all things are very serious. Especially security. You all helped me worry less. The set up is amazingly set. I can sleep easier knowing this. I do not live in a bad neighborhood but this security set up calms my nerves. I will refer this security to my family.

The Person was knowledgeable and pro efficient in installing the equipment. He did not leave a mess and answered all the questions and concerns I had and felt comfortable using the system after he left. Would recommend to other people for service.

The technician did an excellent job. He made sure to keep me informed and made sure I understood how to work all the equipment. I am pleased with his services and pleased with the product. I felt safer in my home last night.

A very good install job. Explained everything in great detail. All questions were answered so the novice could understand them. Everything was cleaned and neat after the install. A perfect 10 on all aspects of the installation. I was not sure l would like the package that was installed but it turned out great.

My tech guy was terrible. He didn’t explain the service to me fully. It’s like he was in a rush. Also I felt as if he was rude and not accommodating. He blame a censor or being our fault when we were told that he could replace our sensor if we had any issues. Just wasn’t polite at all.

The representative that came to my house was very knowledgeable and explained everything great. We got interrupted several times from my business but he was patient and understanding that I was still working. The installation was great. He showed me how to use the system and explained everything great. I think In the future if someone is installing several different components you should send more than one person so it doesn’t take as long. The one person installing was going fast but it would have been nice to have it done before my son's bedtime.

I had the Vivint team setup and install a new alarm system. It was very painless. Once the installer got there - who was on time btw, everything was done very quickly. I’m very happy with the initial experience! Cameras, sensors, alarm, panel, all of the pieces were set up without a hassle.

The technician was knowledgeable & fast. He explained every step. I was very pleased. I would recommend this to product and service to anyone. Additionally, I like the way that I have a contact person and number in case I have questions.

Excellent service provided by Vivint representative on August 11th, 2020. Monica is competent and could lead a team in her area Elko. Monica is thoughtful, and high focused on the task to be completed. I highly recommend this tech service.

I've switched over from ADT and I was told that I needed to upload my final statement in order to get it paid by Vivint. So I am trying to upload and send to you all for the bill can be paid in full by Vivint. Thank you. **

Technician arrived on time according to the time block that was provided to me by Vivint. The technician was knowledgeable in his skill-set. He explained everything thoroughly, I understood the system after he gave a brief presentation. Overall, I was very pleased with the technicians visit and installation of equipment.

Jakob ** sold me a complete scheme. Do not trust him. I would file a BBB complaint against him and the company. I’m very disappointed at this company. I called the area manager a 5 days later I still have not heard from him.

I barely had my security system installed. So I can say I love the live videos from the cameras already. I would refer people I know that are searching for a system. There is a lot of things to remember but they give you resources to find out what questions you have.

Salesman was a bit forceful though polite. Install was scheduled for 8am, they showed up at 1130am. Was told it will take 1 hour, it took 3hrs. It cost me a day of work due to their tardiness. Some the services I purchased could not be installed same day, said it could a month to get it. Not a real good start to this experience with Vivint. Installer was friendly and polite. Was it worth the hassle? We shall see. They already started a fire on bridge!

We've been with Vivint since 2013. Our equipment broke in April 2020 yet Vivint never once reached out about lack of monitoring. They happily charged our CC though! We called July 2020 to end our month to month monitoring and take our business elsewhere. They talked us into replacing our outdated equipment. The monthly monitoring would have been cheaper than what we've been paying and we do like their equipment so we decided to give them another chance. Bad idea. During my initial phone call, I was asked to sign inaccurate PSA and the guy got pushy when I requested it reflect what we had discussed.

Devin and Mike were very professional and very helpful. I was very impressed about their knowledge and willingness to help assist on knowing the product. I have referred several family and friends to consider switching to Vivint from their current security system. Very impressed.

The tech, Luis was very prompt, honest, and helpful! He gave us his number in case of any technical difficulties. He also gave a very detailed walkthrough of all of our equipment. I now feel safe in my home and I am overall satisfied.

Thank you for the security cameras to keep us safe. Easy to use. Super friendly to use! I can add more users if needed but to know first responders are there to help is pretty cool and even on the go I'll feel safer that my home is okay now.

My experience was great. Ms ** took time with me and explained the products to me along with cost. At first I was not interested but that didn't stop her she was persistent and I am glad she was. I was able to get the service I needed at a cheaper cost than what I was paying. I really got more for less money. The technician installed my system the same day and he was also knowledgeable about the product and explained how everything worked. I will definitely recommend this company to my friends and neighbors..

Everything starting with my setup was perfect. Good customer service from the Vivint employees and manager. Would definitely recommend to a friend or Neighbor. My family is enjoying the new features we got inside our home and out. The cameras have a good night vision.

Technician arrived on time according to the time block that was provided to me by Vivint. The technician was knowledgeable in his skil-set He explained everything thoroughly, I understood the system after he gave a brief presentation. Overall, I was very pleased with the technicians visit and installation of equipment.

The installation was fast and professional! I love my camera! I would recommend Vivint to everyone! The system is awesome! I am able to see everything when I am not home! The doorbell camera lets me know when I have a delivery!

The presentation was well compared to my existing one. I was thinking of adding more features to my system and this came at a perfect time. The agents were well informed and answered all my questions. Yes I would recommend it to family and friends.

The guys did a great job setting up the system. System works great. Very satisfied. The camera's picture very clear. The installer Shane was very helpful, he took his time explaining how everything worked. Highly recommend this product to family and friends.

Super awesome alarm system with many features and professional customer service! The alarm includes three cameras with superior resolution and the mic is phenomenal how it picks up the sound. I really enjoy you can talk through the cameras, just in case a threat appears and I can give that person a piece of my mind. The ringer with camera also is super awesome capturing enough of the front curtilage. The thermostat is another awesome gadget allowing me to view it on my phone and setting it on specific temperature that is fit for my family and home, also to save money on the electric bill.

This service is a replacement for an older system who had changed their name 3 times. The other service was unreliable and I had stopped setting my alarm while waiting for my contact to expire. Now, new equipment and service, sales representative took his time, discussed our security concerns and very thorough. Installation was completed a few hours afterwards. Easy-to-use controls. After years with payment but no service or security finally slept much better last night.

The sales rep returned the very next day and answered all my questions.

The team was very helpful and professional with the sales process and the install. They were very helpful in training and getting everything set up quickly. We are very happy with Vivint and looking forward to the relationship. The tech is current and quality, happy to have the additional coverage for security at our house.

The service tech who came to my home was terrific. The contact I had with phone representatives was not great. It was difficult to reach the department I needed. I was disconnected at least 4 times. When I was finally touted to the correct person, they couldn’t answer my questions.

Each time I call, there’s about a 50 minute wait, so it took a while to get things set up, but when I did get ahold of them, they helped me quickly and efficiently. They offer many services and are quite helpful.

Matt ** was a great sales rep, and Josh was a great install technician. Very happy with both of them, the products, and service. Both were very kind and got the job done swiftly and accurately, I even recommended to all my neighbors on my block. 10/10 highly recommend.

Not only is the system itself very easy to use and user friendly, but the quality of the equipment is great. The cameras are super crisp and not slow at all and I like that they’re on their own network for backup. The salesperson and technician were also AMAZING, they explained everything in detail and were just pleasant and polite to talk to. Great experience overall!

The process was quick, easy, and reasonably priced. My installation tech Joshua was very knowledgeable and professional, making the whole experience great! I would definitely recommend Vivint to my friends and family for there next security system. Thanks Joshua and Vivint.

My husband and I had just discussed getting a new alarm company and a few days later someone showed up at our door to sell their product. It's only been two days with the system so far but we love it.

The technician was quick and efficient, explaining how to use the equipment well. He answered all my questions and walked me through steps to learn how the system works. Great experience. I would recommend this company to all my friends and family.

The Technician was very knowledgeable and efficient when explaining how to use all services. Installation was quick and easy. I am satisfied with installation. Glad to have a peace of mind knowing that my family and I are safe. I’m super excited.

The young men that install our security system was very nice and professional. They were very pleasant and we are pleased with the service they provided. We are pleased with the service so far. We are looking forward to doing business with your company.

The sales person was very pushy even though we said no but kept offering longer free trial to get us to sign up. Install tech was good but the install was supposed to take 2 hours and he was here for 5. Also we talked about it being temporary since we didn’t know if we were going to keep the system, he still asked where to mount things like the hub and drilling holes into the door when you could have used double sided tape

My technician, Jesse **, was very professional and knowledgeable. The installation process was seamless, he walked me through each step, and ensured all the installed equipment was properly functioning. I was impressed by the timeliness of the appointment and the quick work from Jesse.

Technician was beyond amazing!!! Really made me & the family comfortable in our home. Very friendly and outgoing and held a conversation and kind. He sold us on the company within seconds, If anyone has questions they teach you everything.

Very pleased with the Vivint install and the products they have; the quality of the products are amazing and it’s made my older home feel much more secure. In regards to the installation my tech William was great. He arrived early and was out of the house in about 2 hours when I had 4 hours allotted. Glad I made the decision to go with Vivint from Ring!

My tech was very friendly and informative. His work was clean and precise! I will be trying my best to get him more customers. Great guy. He was patient and even when an issue came about he made sure he found an solution.

I am far from computer savvy however the assistance provided was quick and easy. I was able to set up my system and all my apps. The rep was patient and friendly, I would not hesitate on recommending to a friend!

Hi. Nick was my installer. He was a wonderful person. He did a great job and I appreciate his professionalism. He explain the system to me completely as I am not tech savvy. He went through step-by-step on how to set alarm, disarmed, answers to view the cameras. I really appreciated this.