Vivint Reviews

Our technician was very helpful in providing us with any answers for questions we had and also showing us how our system works. The ease of access to operate the system both from home and and away on a mobile device is very helpful. We would definitely recommend Vivint to our friends.

Carlos was absolutely the easiest person to talk to you about home security and what I wanted. What they had available. He was kind, courteous and very concerned about keeping my home safe. The products work just as they were explained to me are very good products and give me a good feeling of security around the house. I talked to Carlos and he had my system installation started within 28 minutes. He has contacted me twice since to make sure everything was working correctly.

Jason installed our system in a timely manner and went over everything really thorough. Overall great experience and would definitely recommend Vivint Security system to any of my friends and family. Love the easy app use on the phone as well.

I am very happy with the customer service I got from your Rep and Installation man, Joe. He was very friendly, worked quickly and thoroughly. I look forward to using your products. I will recommend your services to my friends.

Cole (sales) & Cody (installation) were polite and very helpful. They answered all my questions, made sure I understood the system and made it an enjoyable experience. I feel comfortable and secure with the Vivint home monitoring system providing cameras and voice communication without opening the door.

Very very generous and friendly. Helpful with questions on how to use to keypad and phone app. Excellent work. Will highly recommend to friends and family on the services provided... Family loves the camera setup and door bell cam as well. Very easy to arm. Thank you.

Thanks guys. So professional and on time. Everybody at Vivint is easy to understand and really know their business. Must be a lot of training involved with these techs. Looking forward to safe travels while Vivint protects my home. Needed the best of the best and now I have it!

Installer was knowledgeable and nice. Equipment is very solid. Exactly what we were hoping for. Would recommend to anyone who has security need. One of the most user friendly systems ever. Options to pay in full or month to month which was nice.

Charlie B was a great salesman. He explained everything thoroughly and was able to answer every question we had. He won us over. 10/10 service. Kevin was a great technician. He was super fast in the installation and was able to help us set up users/apps. 10/10 service overall. Great team. Awesome company.

Our Vivint install technician Noah was awesome! He was very polite, professional and cleaned up after himself. He was very knowledgeable and took the time to explain the system and answer our questions. I was pleased with the ease of the process and the customer service from both the sales representative and technician.

The sales rep was not pushy at all and gave us simple yes or no answers. We found out we could be getting a little bit more equipment for a lesser value and he was very helpful in breaking costs and everything down. The technician was awesome as well! He was very knowledgeable on what needed to be done and was finished within an hour. Great service!

The install was quick and easy. The installer was knowledgeable and explained any feature I had any question about. The equipment is outstanding and blows away any competitor with ease. I will suggest them to any and everyone I know or will meet.

This system is new for me and glad I selected Vivint. They have communicated professionally in each department, step by step. Patiently answered all questions, thoroughly demonstrated the products. The tech was prompt, efficiently, tailored my package w/o all the extras.

Excellent communication on setting up appointments and descriptive on setup. Zane knew what he was talking about and very friendly and went out of his way to make sure my house was taken care of. I would refer friend and family for sure.

Carlos the technician was very professional in explaining the security system. Show us how to use and asked if we had questions. We was a fantastic sales representative while ensuring our home is protected. Thanks and have a great day!

Installer Jacob ** is amazing especially in dealing with deaf or hard-of-hearing individuals such as myself. He was very patient and kind and made sure I understood everything! I would recommend him and Vivint as well as Ryan the sales tack to anyone in need of a security system! Thank you again Jacob and Ryan!

Wonderful service from start to finish!! We were well taken care of and treated wonderful by our salesman, Jake and our installation guy, Marriam. We really enjoyed working with the Vivint team and will be sending all of our friends and family their way!

Great experience with them. When they installed our system there was a misunderstanding on where one of our cameras was supposed to go. They fixed it right away. Ryan was very helpful when he explained the system. Each person was very helpful.

Exceptional! Israel **, Vivint sales representative Tech were both excellent! They were both knowledgeable, informative, and helpful! I called Israel yesterday to reteach some questions I had. He answered my questions and informed me he would schedule to come by, in case I still had concerns!

Excelente and fast service. They installed the service right after I signed my contract, it was very easy and the price is amazing for everything that getting. I’m very happy, all services I’m one application. Everything I’ve been looking for. Thanks.

I waffled a little between a 4 and 5 only because we have run into some adhesive issues with the sensors resulting in them falling down and triggering the window to show open. However a 30 second super glue job did the trick and we haven't had any problems since, their service otherwise ultimately earned them a 5. Three years ago an apartment complex was developed across the street from our neighborhood. It was of no concern until the complex decided to drop background checks and their higher credit requirement cultivating a demographic with lengthy criminal records and poverty.

We are very happy so far with the camera system. The manager that came to the house and discussed everything was very professional and personable at the same time. The service tech who installed the system was also very professional and knowledgeable in accomplishing his part of the process. We look forward to a long relationship with Vivint Security.

From beginning to end, Juan ** and Joshua were Amazing! I'm so excited to be a part of the Vivint family!! The technology we now have far exceeds what we previously had. I will recommend vivint over and over again. The service and technology knocked our socks off!!!!

Overall great experience from start to finish. I would recommend getting Vivint security for anyone looking to get security. The order was nice and fast over the phone. They explained everything correctly. The tech side of the experience went very well

Very quick and efficient, great customer service. He arrived when he stated he would taking time to ensure I had a solid understanding of the system and how it worked. Took the time to ensure things worked properly. He also left behind information to contact he if there was any issues that could come up or for general assistance.

The tech was very knowledgeable and professional. He kept us informed throughout the installation process. The company has a valued employee and a return customer, because of top of the line equipment and rapid response to all situations. Thank you.

Spencer ** was truly awesome! Spencer helped me fully understand and walked me through the whole system. Spencer was very knowledgeable and answered all of my questions, he was a very patient man, very pleasant, and a major asset to the Vivint family…just an all-around rock star!

I had the best team installing my security system. They were fast and knowledgeable. They seemed very experienced with the Vivint system. I would highly recommend this security system to anyone. I believe Bryan was my installer and he is the best in the business. I would give him and the guys working with him 10 stars.

Mario was friendly, professional and explained everything perfectly. I like the desktop version better than the mounted control we have at our cabin. We have Vivint at our cabin too so it was great the installation fee was waived.

Had a very good experience with the installation tech and sales representative. The technician was very courteous and knowledgeable about Vivint. Setting up my Vivint account was very easy and the technician was very helpful. He made sure I was able to log in.

Four stars because no one is truly perfect but The Lord Himself but both the salesman and the installer were very nice, polite, and professional. Too soon to know about the system itself as it was just installed minutes ago.

Would recommend this installer, every time he was very punctual and on time, right at 12 o’clock, very knowledgeable in the system and able to explain everything. He took additional time and help me locate the Smart hub in my house. We ran to several obstacles far as hitting braces in the wall in system is installed, very professional.

Installation tech was very professional and courteous. He did a great job getting the system installed. The app is easy to use and there are a lot of configuration options to choose from. This system will provide more peace of mind (and a nice way to check on the dog when we're not home!).

Chandra and Niv were very nice and very knowledgeable about the equipment they were selling, the only thing they were stuck on was the input on her tablet. She had to call a lot of people. Very happy with the product.

The salesman and the installation technician were very friendly. They answered all of our questions promptly and courteously. The salesman did not pressure us and the technician was prompt on arriving to do the installation. The overall experience was very good.

Experience has been excellent thus far. Sales process was thorough, informative and our rep was patient with our many questions. Our installer was timely, efficient and thorough when setting up our new system with my husband and I. Both gentlemen we worked with were respectful, helpful and kind.

Sales and technician were awesome. Very helpful and quick to get the job done. Everything was installed in a timely matter. Sales rep explained whole process very clearly. Wife and I were happy with the service we received. We look forward to continuing our business with Vivint.

Great system. Home feels protected all the way around. Great rate for all my equipment. The install was fast and easy. They were not there long. All and all I am very satisfied with the entire system. I would recommend it to family and friends.

The tech was great and very knowledgeable about the equipment purchased. It’s just what I was looking for. The quality of the cameras are much better than I had hoped for or expected. It was also set up in a very timely manner.

Ryan knew the value of what he brings to families. It’s something I’ve put off for too long and his persistence has helped make our family safer. He is amazing at what he does and knew exactly what to offer us for our unique “Fort Knox”. I appreciate the tenacity and love the product thus far. Can’t speak enough about how great Ryan is. He followed up the next day and even on the following week took care of an issue we had. Thank you to Ryan and Vivint for the great product and service.

I was able to talk with someone at that number, which is their customer support number, who was able to help me cancel the service. Turns out the Door to Door sales didn't lie and wasn't misinformed, he had written down the cancellation date on the paper cancellation form provided with my paperwork. The Vivint customer support reps I talked to after the first one on the 26th of August were very helpful. The first guy I talked to didn't know I had signed up from a promotion, and I didn't know the promotion included the one week free trial, so I didn't mention that when I was talking with him on the 26th.

This is the worst security company I've ever had the displeasure of doing business with. I greatly regret switching to them. We've had our system now for a few years, only because I paid to have a lot of cameras and sensors installed and don't feel like I have a choice but to stick it out now. The system never works, cameras constantly drop and every time you contact customer support to ask for help they say it's your fault and you need to reboot the panel for the 100th time, or it must be your internet, can't be their system causing the issue. Shockingly, their fix never works! I got to the point of demanding that they send someone to my house to fix the issue because every time I called they gave me the same runaround and we are paying for a system that doesn't even work properly. They flat out refuse to send someone, they don't care.

Great service, very informative and friendly employees. Would recommend to my friends and family. I feel much safer having Vivint as my security company and I’m looking forward to playing around with it and customizing my system. Thank you very much.

Mr. Aaron ** was a complete professional. He was very knowledgeable about the job that he performed. He was very patient and courteous with answering all of my questions. I would recommend him to any of my friends and family.

Just got through having our Vivint system installed. The sales and install people were very kind and knowledgeable. They answered all our questions and made sure we understood how the system works. Very thorough job. They were kind enough to keep an eye out for our pets as they worked. They were happy to offer recommendations on things we were not as sure about like sensor/alarm/camera placement and settings for the thermostat, cameras, alarm. I already feel safer with the system set up.

Marco, the installer, was very professional and polite. He answered all of my questions about the security system and patiently resolved issues with setting up my account and billing. He also nicely cleaned up the areas where equipment was installed.

VIVINT has the most incredible security system of any that I have seen or researched. Their promotions are very good and the installation technicians and monitor servicing department are truly professionals. The cameras clearly show any movements around them. This smart security system is the best and has the most features and options available than any other on the market and definitely brings you peace of mind as you can monitor your home in many ways from your smart phone. I highly recommend VIVINT and their knowledgeable sales people and especially Alex who was very helpful in helping me with the smart security system that I wanted.

Chris was amazing! So nice and helped us so much. Would Recommend Chris being a tech guy too. Very knowledgeable of the System and The insulation process was super fast and easy. He was able to save our additional sensors and add a few more.

Technician was awesome, very knowledgeable and friendly. He was helpful and hooked it up exactly where we wanted. The system is easy to operate and the video and the doorbell camera is the best. The sounds are great as well as the complete experience.

My biggest concern is A. I’m not a tech person. B. I needed more time to understand fully how this system works. C. I broke down when my alarm went off and was emotionally off my game for a while. The support folks came on and helped which was great but still not comfortable with how the system works. All this said I have not had adequate time to access what I need to do.

Great customer service, technical support service, and leading edge amazing products to help secure everything we worked hard for! I highly recommend Vivint to anyone looking to feel safe and secure with their home, vehicles, and belongings. Terrific promotional deals going on and beating out their competitors easily.

Michael was wonderful!! He did a really good job with the install and explaining the system. He was very professional and quick. I would recommend him to anyone. Michael took the time to walk thru the entire system setup and showed me how to use everything.

He did a great job and was very helpful with how everything worked and how the wires were ran so I wouldn’t have any issues out of the system. I am very pleased with my security system and how the whole process was so easy

Great customer service from the guy setting my service up to the install guy (all done in one day). Signed up both house and business and are happy with everything. Price is good. Service is great. The cameras on my phone is what made me switch.

Door to door salesman wanted to charge me 10 times what my current security company, ADT, proposed for a smart upgrade. He claimed I would save $400 if I signed up while he was still at my house. There are bad reviews all over internet!

Technician was very knowledgeable!!!! It just took a little longer for the installation than I thought it would be. Only issue was to window of time for the installation, I thought that my installation would begin at 8 am but it didn’t begin until 11 am.

Great service. Love this alarm system. The technician was really well experience and helpful with all my questions. I will recommend this alarm system. If I know of anyone I will give them the referral. Satisfy with my installation today.

Installer was excellent. He showed us everything we needed to know and was very professional with his job. I recommend this guy as well as this company for your security needs. Don’t sleep on Vivint security because it’s the best security out there. Others will try but they succeed.

Just got Vivint service for the first time. All of the Vivint team that came together to get my service started were pleasant and professional. Our installer, Davis, was exceptional! I am looking forward to a great value for the money spent.

We're pretty happy with everything that was offered to us. The guys were super nice and they made it comfortable to let in our home for consultation and installation. It was also Great qualifying to solidify the deal. The customer service text line is really useful as well. Vivint, GETSUM!

Great my install went very well. I rate it five star. Very happy with my new service. I will recommend it to my family member and friends. It only took two hours for my service to get done. Thanks for the best service.

I loved the expertise and patience my sale representative displayed. I would recommend him and Vivint to anyone. I really feel safe in my home. Thank you for such a wonderful experience, the process was so easy thanks to Justin **.

Very professional and courteous service from both the sales person and the install technician. Answered all my questions, addressed all my concerns with confidence and patience. Was shown how the system worked in a way that was easy to understand.

In our dealings with the Vivint sales rep and installer we were very pleased with their service. Grayson the sales rep was very professional, knowledgeable, and courteous. Took his time to explain in detail how the system works and answered any and all questions we had. Matt the installer of the system was also very knowledgeable, professional and courteous. He explained what he was doing, answered any questions I had regarding the installation and when he completed the installation explained how to arm, disarm and operate the system. I can truthfully say we have had other security companies systems before going with Vivint but have not had the quality of service that we have received from Vivint. So far no complaints and would highly recommended Vivint.

Manny or Manuel, was a phenomenal tech! He was thorough and detailed. It was more than evident that he cared about the safety of our family. He made sure we loved it before he left and made sure that everything worked perfectly. He was fast, knowledgeable, and personable.

We were using another alarm company and it was horrible. Our equipment kept failing and we just didn’t trust the work that was done. Alex, with Vivint, came and did a new install. The equipment is 10 times better than what we had before and he did an amazing job with the install. He went above and beyond to make everything look nice too.

Install was quick. They cleaned up after themselves. They were upfront and transparent in communication with the equipment and billing. Friendly. They were patient with giving the tutorial for everyone in the household. So far the equipment works great and they took the time to make sure all of the equipment was working properly, after installation.

The technician was extremely helpful and knowledgeable. Took his time to make sure I understood the system and even assisted when my wifi garage door system wasn’t linking to the application, called their customer service with me to make sure we got it working and never once made me feel rushed. Customer service is key in my book and the tech that helped me was awesome!

My issue is not with the device. Installer damage to door frame. See attached photo. The frame was damaged on the inside and the outside. About a 4" piece of wood was missing from the door frame outside. The installer put joint compound on it to cover the exposed wood on frame. Did not get a photo before he put joint compound on it. He asked me if I had white paint to cover damage on inside.

The salesman was fantastic and not pushy. He was knowledgeable and courteous. The tech was great as well. Your team made the process easy and made me feel very good about my purchase. I would highly recommend them to anyone.

Just moved into the house that already had the system set up just had to get it in our names. During the original activation the panel froze and took a little bit to get a technician out to fix it but once he was here it took about an hour to get everything back up and running and fully set up. Quincy ** did an amazing job getting it reset and explaining all of the different things on the app and on the panel. He also made sure that all the previous equipment that was left by the previous owners of our house was up and running and worked how it needed to. Excited to finally use my service.

Techs were great at explaining the process. DJ ** went above and beyond our expectations. Installation was done with attention to detail. So far, I would recommend this system to anyone looking for a top notch security system. Thank you DJ and Vivint for a complex but simple move into our home security.

Salesman and installation tech both polite and skilled. I’m not very tech-savvy but now feel capable of using system. I’m pleased to have the camera ability to see what is going on around my home. Thanks to Matt and Cash.

My experience went very well with Vivint. I definitely will recommend friends and friends. They were very respectful and kind And they got the job done. So yes my experience went very well. Thank you. They taught me how to work the panel And they were very knowledgeable. I am happy with the job they did. Thank you so much.

Everything went great and smooth. I love the new setup. Loved how everything was explained and hooked up correctly the first time. Love the pricing for all add-ins I received. Will definitely be recommending and referring much more others and neighbors from the block.

The home security pro was very knowledgeable, friendly and efficient. He answered all of my questions and made the installation a pleasant experience. I have used Vivint services before and have come back because of the great company model and customer service. I would definitely recommend this company to a friend.

Bill was very professional and reflected knowledge and patience with his behavior toward us. He was indeed a pleasure to have in our home and he would be welcomed back any time! Please keep up the good work in carrying on with the highest standards.

The tech was awesome and the system will take some getting used to. Other than that, this company has some amazing devices to help us feel safe as well as our property. I also plan on getting another doorbell and thermostat hopefully.

Install and everything was great. It did not take long for the entire house to be completed. Thanks for a great job. Would recommend to anyone that is looking for a security system or thinking about changing to a new company. Thanks for the great setup of our house. ** family.

The technicians were the best, made sure everything was right, didn’t rush, explained everything clearly, walked us through the whole experience, gave us clarity, make the whole situation great. No complaints on our end. Was kind enough to wait on me to come back from the store. Very patient. Thank you again.

The technician that came to install my system was wonderful & patient. My only issues was I Informed the representative prior to the installation about my lock pad & was told that it was compatible only to get everything in & realize it wasn’t. Other than that I already knew about the system & am pleased with the install & camera quality.

The team did a great job and helped me decide on the best location for cameras. They also did a great job of setting up the detectors and rooms and explaining not just the system panel, but the app as well.

I was pleased with the representative that came into my home to get my equipment connected. He was very patience in helping me to understand how the system worked. He got me set up on my phone for arming and disarming alarm system.

The salespeople and installer were very nice, knowledgeable and efficient. They took time to acquaint myself and my husband with the equipment and its use. This morning, however, I was awakened by a phone call from Vivint saying they had detected that the battery wasn’t working properly and sure enough when I checked the system everything was dead. Today is Sunday and I have plans for the day so I will have to wait until Monday to call about it and look on the computer about it to see what happened. I think we will like it once we get it working.

Very pleased with sales representative and the tech that did the install. I like this system over the Ring. This system has a sharper picture and features like checking to see if garage door is closed. Also like the key pad for the front door eliminating the need to change locks.

Lilly and Wayde are truly outstanding individuals! Excellent work and customer service, promote ahead of peers, time now! I hope Lilly does amazing things at college and Wayde joins the military (might have pushed it a bit). I am running out of things to say… It’s super cool that when I lock my door on my phone that the doorknob turns.

Fast install, friendly and professional staff! I was hesitant about if I could figure out how to use it but the staff trained me and even took the time to show me some pointers. I highly recommend this service, you can’t go wrong with it and the monthly cost is very reasonable.

The people were friendly and nice. They explained everything to me, answered all my questions. The installation was good too. Very respectful. Would definitely recommend to a friend. Explained how to use the system perfectly and answered all my questions.

Our experience with Bella for sales. And Issac for installation was excellent. We were told all information upfront so there were no unexpected charges at installation. We have recommend Vivint to several neighbors in the last 24 hours. Thanks Vivint. We are happy customers.

Sales experience went smoothly, but got sidetracked easily. Installation and setup was a breeze. Very smooth. Installation was very late at night, but they were great at it. Would like to see more open times, but I understand it's hard to work around everyone's times.

The salesman was very professional. We already knew that we wanted to change so he was fast and straight to the point without missing any important information about the product. This is amazing because we have 2 little kids. Installation was fast as well. Z was super professional.

The salesman, Devonte was very informative and knowledgeable about the products. Installation was very quick. The installation tech walked me through all the steps and ensured I was comfortable with the placement of the equipment. Overall I experienced excellent customer service from them both. I love the camera clarity as well.

Our tech Jesus was amazing. He really took the time to walk us through everything from placement of the cameras to how to work the system. Even though we were not and his schedule Jesus went above and beyond. Thank you so much!!

Both representatives were very professional and gave me sufficient information to properly operate my security system. I recommended the system to my next door neighbor and they got it installed as well. I am really excited about this system because it has way more features than my last system. All around great service, I will continue to let others know about Vivint!

Installer was friendly, helpful, and knowledgeable on all equipment installed and answered all questions. He also was very quick in installing all equipment and providing a thorough explanation on how to arm, disarm, add people, and set custom actions and rules.

Professional, on time and great, easy to use product. The installer was early for the appt. He answered all of our questions and place the cameras exactly how we wanted it. Showed us how easy it is to use the devices and the app.

Both the rep and man who installed everything were both great! Neither were annoying or pushy or “weird”. Both were super friendly and normal guys. It’s a nice change from other door to door people. The products I received all work great! Absolute best choice in a company that I could have picked. I’ve had others that were confusing and frustrating. I love how everything was explained and details were pointed out. Plenty of opportunity for questions. Very easy to pick out what we wanted for our home. May even have them do solar next! Had Vivint solar in San Diego and absolutely loved it then! I would and will recommend to anyone every time!

To put it very simply the gentleman who came out was very personable, very knowledgeable and gave us a great deal. So far the system has been great. The product itself is even better once we started playing with it. A+ on both aspects.

The team was awesome! Brock was super friendly, very informative, and let us know Everything we needed to know about the system and what was offered. Stacy was amazing with putting in our equipment and being very patient with our little yapping pup. The entire experience was right on point and actually made us feel better about choosing Vivint over any other security service. As a veteran who’s always watched others back, it’s nice to know someone has ours!

All the equipment not even worth about $600 dollars in Amazon. Vivint was trying to sell all their equipment for $4000 which was insane. I called them and they made me wait for 1 & 30 minutes to negotiate which was even worst horrible customer service and sales as well.

There were two installers. Both displayed professionalism. When asked to wear a mask there were no hesitation or resistance, I appreciate that. Installer took his time to help with download of app and help set up the app. Answered all question I had with the application.

Both the salesperson and install technician were thorough with explaining everything and very courteous. Both provided excellent customer service. Aldan did a great job of explaining benefits of each package, was not pushy, and genuinely wanted to sell what made sense for our family.

The service was fast and great. The technician has been very helpful. We are enjoying our new security system and we feel safe the system is very easy to use. The prices are unbelievable. Thanks for the great service.

Our tech was great. Remind techs to wear mask inside customers home if they have not been vaccinated. Our tech immediately put on his mask when asked if he had been vaccinated. The pictures are clear on the video. The system is easy to use.

Great communication prior to install. Showed up when he said he would and explained everything. Did a little upselling but not pushy at all. Explained everything to us and was extremely polite. Walked us through on how to use the equipment and helped us set up our accounts and apps. Great service!

Aaron ** provided great service! He educated me on the products that I was receiving and how to use them. He was very professional, polite, and informative! I will definitely refer family and friends for services. I am assured about making a good choice and as time goes on I plan to upgrade to other products with services.

Overall we had a good experience with the installers. The system works good and it’s what we wanted. Some of the camera wiring is a bit messy. The professionalism of one of the technicians was questionable. They didn’t have the smart DVR drive, window sticker or yard sign for us. They didn’t wear shoe booties or masks. This is an honest and hopefully helpful review. Again, overall the experience was good.

We are heartily satisfied with the Vivint technician William during the installation process, he had been thorough with his work and discussed what is necessary for it to be done efficiently. He taught us about the system too with good amount of time.

The tech who installed the service (Conner) was excellent, informative, super quick and funny. He explained the process as he went along to ensure that we were aware of what he was doing at all times. Overall it was a great experience.

William was great!! Explained and answered every concern we had, patient and friendly. We have been with Vivint for over 5 yrs and This is why we continue to have Vivint as our provider because the customer service, equipment and technicians are excellent.

I would like to recommend Greg because he is very dedicated employee and very polite and efficient. He was very helpful during the whole process and answered all of my questions that came up. I will definitely recommend his services to all of my family and friends.

Very pleased with experience and equipment so far. Salesman was very good and technician was able to install system the same day. Salesman came back the next day to see if everything was working well and to answer any questions. App is user-friendly and easy to use. Very impressed with entire experience, much better than other companies as far as professionalism and customer service.

Service was fast and so effortlessly. They worked around our busy schedule and it was in and out setting up. We love our system and such amazing display. My family feels safe. Thank you Luke and his coworker(I wish I knew his name).

Very happy with my service so far. I’ve dealt with some not so great technicians in the past and Luke exceeded my expectations this time around. Not one but two techs came out for the initial install and they were both knowledgeable and quick. Luke was great enough to even came back out almost two weeks later to complete the last part of the install for me before completing his summer. I appreciate how polite they were and felt they knew what they were doing.

But when they finished I will complete my review for you ok. So far everything is good. The technician was very friendly & knowledgeable, He explain everything & with me being a Senior he was very patient. Before he left he made sure that I understood & showed me how to operate everything.

I'm very happy with my new system, is very easily to use and the most important I feel safe!❤ Very good customer services, the technician very nice person, I like the fact that I will be receiving emails on all the activity around the house, is like being home all the time! Definitely will recommend it!

Kyle was wonderful. He is very knowledgeable and had our system up and running in no time. I would recommend Vivint for everyone. He even helped me set the app up on my phone and went over how it also worked.

I wanted to give my experience five star, because the salesman was wonderful and my technician was wonderful. On the flip side, The salesman finished all the eDocs at 2030 Thursday night. Awesome. 2330, we are all sleep and I got a call and text from an unknown Florida phone number telling me that there was a technician outside my door to do a partial installation. My response was: “The hell he is. Absolutely not.” Daylights hours are acceptable. At that point and after the fact, an appointment was made. I simultaneously got a call from my neighbor saying that there was someone lurking around my vehicles. I explained to her about the Vivint technician, and she states that it was “unacceptable and creepy, and would ask that they not return to her house.”

Joshua was prompt, professional and did an exceptional job installing my system. He answer all of my questions thoroughly and made sure I understood fully how the system worked and that I was comfortable with it. Everything works great and I am very satisfied!

This is the second home we have had Vivint installed. Everything under one app vs others. We even upgraded the system this time with even more. I love controlling my doorbell, AC, heater, cameras and door locks all from a single app.

Technician (Peter) was very knowledgeable and explained everything he was doing. He made sure I understood everything before leaving. Peter was very courteous. Exceptional customer service. Peter is an asset to the Vivint team in my opinion. Thank you for the opportunity to rate this exceptional team player.

It was all great. Very nice people and spoke very highly about the company they work for. The installation was all done on the same day as they sold me on the program. Very polite and pleasant guys. All knew their role in making this easy.

Experience was great! Was looking for a good home security system. I Iike how modern the whole setup is. I was impressed with how the cameras are very crisp and clear. Puts my mind at ease knowing my home is being monitored.

Vivint for a security company is pretty cool for a security system with all the different things I can do and how well it works. One thing Vivint needs to figure out is how to open source to Apple more and connect other devices.

Install was fine. Felt like I was being obscured from the details of the equipment pricing. I did not feel like the installer was being completely transparent. When asked for detailed pricing I could only see the boxes that were checked.

Alec was very helpful and had all the answers to our questions. Even though he’s done with the sale he still helps me with whatever questions I have. Nick the technician very nice and his work was fast. I will definitely recommend y’all to family and friends.

Great job and work. Anthony was very well prepared and communicated every step that needed to be discussed. His workmanship was high quality and thank him for his efforts. Please let me know if there is anything else you need from me.

Fast and easy. Sent instructions via phone and called to make sure all questions were answered!!! I don't like being on the phone for long time or people having to come over to FIX issues all the time. EVERYTHING was done via phone!!

Installation has been a barrier to moving to smart devices for me personally, so appreciated that portion. Discussion was rather late at night for me since I work early. Triggered a panic attack when I felt pressured to support a late night install against my wishes to the point that I was ready to walk away from the deal and afraid I might have to call for help to leave my house. Worked for next day install which took 3 hours. Not much in how to use system and I’m afraid to turn arm system because I don’t know how to turn off or work with when I have a housemate that keeps different hours. Don’t know how I will be billed or how to add housemate to call list.

Very professional and friendly. Walked me through everything and answered any and all questions. Love how integrated the system is with all my other equipment. Will be recommending to any friends or family! Thank you to Vivint as well as Mike ** for getting me hooked up with this security system.

The technician was professional and friendly. I definitely would recommend Vivint to friends and family in the future. My system was installed in a timely manner and at a fair and reasonable price. I've been a customer for ten years or more and wouldn't have it any other way.

I was never aware of any down payment. The support supervisor was very disrespectful calling me a sexist because I asked for a man's help. The tech and his supervisor were very understanding and helpful. The customer service rep I spoke with first was very helpful. The one who set up my service was not educated on his job because I didn’t get a full break down on what to expect when the installation day came.

The guy were the best. Me and my guy thanks them for such a Professional job and fast too. I will tell all my friends about your excellent service and camera too. The camera are so clear with time date recording. Much better than what we had.

The service was great and equipment is high Quality! I would most definitely recommend people to use their service. The workers was great and fast! The workers was nice, on time and very nice! Thanks for the great service and great workers.

I had a scare in my new home a couple of days ago. I reached out to Vivint and worked with Chaz. He was wonderful and due to my experience the night prior he got someone scheduled for install the next morning. My technician, Josh, was nothing short of amazing! Very professional and kind and showed me everything I needed to know. Fabulous experience!

Trevor was great!!! Professional, knowledgeable, and thorough. Answered all my questions and explained everything I needed to know about my system. He didn’t have any indoor cameras though lol… But I would still recommend him to install services for my friends and family.

The marketing person and techs for this company were awesome! They were honest and didn’t try to talk down other companies like we have experienced in the past. Their new technology is great! They are affordable and thorough in answering your questions.

Excellent in all respects! Technician was extremely knowledgeable and professional. He was courteous and patient. He took extra time making certain every part of the system was operating perfectly and then went over everything until I was comfortable using it. He was the best!! Customer service has also been awesome throughout. I highly recommend.

They were able to answer every question me and my husband had afterwards adjusted the cameras to the places we wanted them with a smile on their face. I have no complaints about the the two workers who did the installation.

The technician was very courteous and knowledgeable. Seeing as it was a switch of systems, she took care with all equipment. She kept me informed about what was happening and gave ample time for me to ask questions. Yes, I’m satisfied with my experience.

Sales representative was professional, friendly and informative. Not pushy. He made time to come at a time that was suitable for us instead of time suitable for him, installation tech was friendly and very good at his job as well.

The Vivint team was awesome. Superb communication & knowledgeable about their products. Would highly recommend. The process from beginning to end was simple and all employees that I had contact with were super nice. Via in person and via phone.

I was very satisfied with the install of a new panel that gave me more for my money. I love it and so easy to use. Your techs were super and explained the whole system to me. Glad I changed over to Vivint.

The alarm system is much better than what I used to have, the cameras is more clear and the alarm system better quality. I will recommend it to families and friends as soon as I can. The person that was sent to install the alarm system explained and answered our questions.

The entire crew was professional and knowledgeable not a single complaint. However, I recommend after installation of the system, it would be a good idea for the crew to go around with a shop vac to clean up the drywall dust and wood shavings on the floor and around the door jams. I know I am knit picking and I am not upset, but if you want these remarks to improve your overall customer service, you have to take a look at what matters even the smallest detail. All in all completely satisfied with the crew who installed our Vivint system.

Austin was great with everything that I needed to know about my Vivint system during setup. He was very Knowledgeable about the products that I had requested and made several reasonable recommendations. I would definitely recommend him to any of friends when they are in the market for security services.

Great customer service and very informative. Very knowledgeable with the system and showing me how to use the system. I am very pleased with the services I received. I would recommend them to anyone and they are a lot better than ADT for the money and what you get.

Satisfied with product. Salesperson was very helpful and installer was very professional and efficient. I strongly recommend this product. All issues were addressed and explained in full details to my satisfaction. Camera and doorbell have very clear images. Thank you.

I had a great technician; although I wasn’t home during installation he kept me informed and also taught my mom the basics on how to use the equipment. They came in time and installed everything precisely and where I needed them. Very happy and will refer anyone to this service!

Vivint was able to take care of my needs quickly and conveniently from the comfort of my own home and I didn’t need to have any technician come out to set up my panel. I was very pleased with the outcome and how often the representative checked in with me for understanding throughout the call. Thank you!