Vivint Reviews

Did a really good job, made everything quick and easy and showed me how to work everything and double checked overall work to make sure it was correct. Would highly recommend this technician to anybody in my area. A+.

I am very pleased with Vivint and the technicians they sent out. Very professional and clearly this company has a strong good local presence. Terrific team and worked very hard to do what they said. Please just compare what sales person says to the real experts who are the technicians. If the technicians say it is possible then you know it can be done.

Issac came and installed promptly and explained how everything worked, both on my phone and in the house. I feel safe and secure in my new home. He was very efficient and very helpful showing this dinosaur how to use the system. I’m extremely satisfied!

We had a door to door salesman (Joel) stop at our house yesterday afternoon (7/18/20). We have been discussing getting some type of security system or at minimum some outdoor cameras. We have a Ring doorbell and wanted to expand off that for a little more security. Our salesman Joel was great, he explained everything and we learned that Vivint offered everything we wanted with a better doorbell system than what we had and additional cameras to be able to see the driveway and the backyard. I love that fact that everything I can be managed from your phone and you can add users, so when Grandpa and Grandma stay with the kids they can easily manage the system while we're gone!

We had by far the best experience with the home system introduction and setup. Both the sales representative and the installer did a great job of introducing us to the new system and setting it up. The usage of the equipment was explained well and we were left very knowledgeable of how to use our new system. Thanks so much.

Seth was great! He was very helpful with the walkthrough and equipment needed to keep our home safe. He made sure we knew how to use the system, panel and cell phone app before he left. Looking forward to using this monitoring system.

I just had the system installed and I’m trying to cancel it. I asked if this would be a hard inquiry on my credit and was told no—just a soft one. It is a hard inquiry and it’s messing with my home refinance process. These reps are looking for a quick sale and will lie to you to get it. Buyer beware!

They told me it would take an hour to install. They stayed here from 7:30 to 10:30 at night and it’s still not completely installed. They wanted me to sign papers without even reading the paperwork. It cost more and the contract is for five years. With the other system I did not have a contract and it was cheaper and I’m going back to that. I feel like I have been ripped off. Being a single woman I feel like I was taken advantage of and I’m sorry I even agreed to let them come in my door.

I went into this just thinking I would listen to the sales pitch, but not buy anything. The young man did a great job explaining the benefits and costs of the system. We decided to get it! They installed it an hour or so later. So far so good!

It was a great installation. Mr. ** was very informative and answered any questions I had. He took the time to explain all steps to me. He made sure I had the contact info necessary in case I needed to contact Vivint.

We're extremely happy with our install today. Cole ** was very helpful and professional. He explained how the system works and made sure we were comfortable before he departed! He was fast and efficient as well. He must be one of your go to employees.

All personnel where professional, respectful and very informative. Every question that we asked they explained and left no us with no doubts. We will recommend your company to all our friends and family. All that you received with our bundle was incredible. Thank you.

We had an awesome experience with our sales rep Adam. He was very well informed and was able to answer all of our questions. Our installer who was Victoria did an amazing job as well she was very fast and knew what she was doing. They were both very polite and respectful and we will definitely recommend this to our friends and family.

On schedule and provided good service. Explained well about system usage and answered the questions and queries. Good customer service. Security system app is helpful and handy in terms of operating and controlling.

The insulation was excellent. The tech gave good instructions on how to use the system and walked the customer through each step. The service technician did a outstanding job installing each security device throughout the property and kept the customer informed throughout the process. Great Service.

We just started your plan and so far so good. It operates well. We love the feature of talking to whomever is at the door. The controls are easy to understand on the panel at home or, via our phones when we are out and about. Our Tech that came to introduce Vivint was extremely knowledgeable of your product. I'd keep him if y'all could lol. Same with the Tech that installed our system. She has a plethora of knowledge and her ability to explain how things work was very refreshing to say the least. The only complaint I have is that I was supposed to get a phone call within 3 days to see how we were doing with everything. I had a specific question I wanted to discuss. The question regards my monthly payment amount and the day, or days, I need it to be deducted from my account. So, all in all, we are pleased with how the system works. Just some disappointment regarding follow up from your end.

Sam the installer was great. He really made me feel comfortable with the service. He explained the whole service to me. I recommend this security service to everyone. I feel safe in my home already. I even got my sister to sign up for service.

The salesman and technician were knowledgeable and friendly. They explained everything very clearly and did a thorough job. We love the new cameras and we are grateful for the salesman’s assistance in helping us to get out of a bad contract. The technician made sure everything was in top working order.

Daniel was very friendly and quick with setup! You can tell he knows what he’s doing! So far the system looks and works great! He walked us through it all and made sure we didn’t have any further questions before leaving. He even took his shoes off in the house for me. We are pleased and would recommend a friend or family in need!

The sales process was transparent and the install techs were knowledgeable and proficient. The products were quality - especially the cameras were high visibility. The interface in the home panel and the app were intuitive and easy to use. I also got the car plugins as well.

Both Ammon and Brandon were great! Very professional, very efficient. And we appreciate all the love you gave our animals. The process was easy and no high sales pressure. I couldn’t believe it all happened so smoothly in less than 5 hours.

Very pleased with Vivint. Technician Fernando O. was very knowledgeable and professional with the way he explained the system. Would recommend Vivint to all my friends and family. I feel safer with my new security camera installed. Thank you vivint smart home for the peace of mind of knowing my home and family are safe.

Great service from sales rep and install crew, reasonable price, fast and easy install! Would highly recommend to all my friends and family. Happy to be in service with this great company. Thank you to the gentlemen that helped me out!

Was very pleased with both the salesman and the installer. They were both very thorough and answered all our questions. So far I’m very content with the system. I will recommend Vivint to my friends and relatives. I especially liked the easy way they described the operation of the system.

Vivint reps were professional, friendly, and very time efficient. Information was well explained and the process was so easy. I had my system installed and ready to go within hours! The mobile app makes things convenient and is very user friendly.

The technician was prompt and courteous. He showed me how it works and I feel comfortable with the product. Now I will be able to work as a sales rep selling Vivint. ADT was costing us $114.00 per month. Vivint with a security camera is only about $65.00.

Mr. ** was very professional and has very good customer service!!! Well train young man!! Take his time to make sure your package fits your home lifestyle. The The technician installers was fast and very professional!!! I love my new Vivint system!!!

Very professional, knowledgeable of the duties he came to perform. Great job installing and explaining equipment. Job did not take long but he was customer friendly and he did allow time for questions. Thanks again and we look forward to enjoying our security system.

First of all Zeeshan ** was a very knowledgeable & took time to listen to our needs. He didn’t just try to sell us something!!! He was looking out for the best interest of the Customer! The Technician Kendra was phenomenal and she knew what she was doing! She was very intelligent when it came to locations of where things should go and very helpful in giving us a tutorial on how everything should work! Excellent service! Excellent company!!! I will recommend this to everyone!

Blake called beforehand and arrived on time. I was unable to get the doorbell installed due to having a power source closely available. Blake was very helpful in installing and explaining the newly installed devices. I am very satisfied with my new Smart Home Devices. Thank you.

Vivint sales people are dishonest. They gave me an inaccurate quote and told me things such as the cameras are wireless. I was also told that the technician would bring extra cameras as initially only six are allowed. When the technician wanted to start drilling holes in my walls of my newly constructed home, we asked him to cancel the installation. Also the final price of course was almost double what I was initially quoted once the sensors that I had requested or added and the correct cameras were included.

At the beginning I was nervous about getting service however, from the communication to the arrive and set up of the technician, everything was professional and better then I could have expected. I have already recommend Vivint to all of my family and friends.

Took over an existing system with our home purchase. The Technician walked me through the setup. It was very easy to do with his guidance. We recommend considering Vivint. We had ADT but Vivint gives more bang for the buck.

Technician was very knowledgeable and helpful. Answered any questions I had. I will definitely recommend Vivint to someone who either needs a home security system or is wanting to change their current one. I am very pleased with the service I received.

I am excited about our new alarm system and Vivint. The customer service and care is so great. Thanks for taking care of our protection needs. I am grateful to know my home is safe. I can rest at night knowing there is protection.

Logan was so awesome and respectful while working in our new home. His time and assistance means more to us than we can express, having him referred to us was the best thing that could’ve happened this week. The reassurance of having a smart and safe home is unmatched to our family.

My neighbor has VIVINT and referred us to Jacob. Jacob came to our home at 5pm. We did not plan to make a decision on the spot but we’re dazzled! Hunter installed the system right away. Both guys were so nice and proficient. I have several friends that I’ll be referring. We are impressed with system!!

Great service. Guys were very respectful and did a great job installing everything. Very happy with their job. Had the main panel, two cameras, door lock, door ring installed in a couple of hours. Price is reasonable.

We Felt like we needed to get this item since they kept asking questions as to why not now. We felt forced to in a way because everything we kept saying they were going against does us to OK. This is the cheaper route instead of in-store. So we felt forced like we need to get this now by them..

Service rep showed up at scheduled time, introduced himself (sorry can't remember his name). Explained what install process would include & made suggestions to best camera placement. Explained in detail how to work system and where to go online for manual instructions. I have an older brick house that required a strong drill that he didn't have with him so one had to be brought to him to complete job. Would suggest having all equipment needed for any job. This wasn't an easy install and he did a great job.

I was very pleased with the work that was done by James **. He completed the install as well as showed me how everything worked. James was pleasant and patient. I'd give a plus and would recommend Vivint to my friends and family.

Very efficient and skilled. Were able to explain every aspect of what they were doing. They answered every question I had. Very knowledgeable presenter and installer. I was impressed with their knowledge and skills. Both individuals were very impressive. It was a very professional and enjoyable experience.

Great individuals knowledgeable friendly and Courteous. Had the system installed within hours of purchase. After the installer had finished installing the system he spent a lengthy amount of time explaining the system to us. He didn’t leave until he was satisfied we had the fundamentals of the system down.

I am very pleased with this product, and I would recommend it to a friend or family. The installers were very nice young men. They made me feel very comfortable while they were here. They went over the direction and the keypad where I was able to understand. Thank you for the product.

The panel lost power 3 hours after install with no warning or battery backup message, It has been about 12 hours and I have yet to be contacted that the panel is not online. I just reached out to the salesman and I am waiting for a response.

Thank you for the protection and peace of mind you gave our family. Your salesman Nolan ** was kind and honest while selling your product. We will definitely refer you to others. The equipment and picture quality is what sold me.

Professional, very easy to talk to installer/technician... He guided me through the entire process. He was clear, knowledgeable, helpful with advice and recommendations. I never for one moment felt like I might 2nd guess my decision! I am very happy!

Great experience w/ Xavier and Shawn! Super happy with our system and experience! I would recommend to anyone! Great upgrade from our original system. They came and installed within 30 minutes after signing up so I would super happy about that. Very professional men who answered all of my questions and great customer service. I would highly recommend to others as I did instantly after our installation of the security system.

Couldn't have asked for a more knowledgeable technician with the walkthrough and the the speed of what he did it was amazing. Extremely professional. Very happy that I got that particular technician. It's technicians like this it take the time and are professional what they do that will keep this company moving forward.

Tech came to my home timely. Was courteous, informative, wore a mask, gloves and shoe covers. Was patient and went over everything with me. Explained features to me I didn’t even know I had available. Tech was patient with my learning and knew his job. Happy Customer.

Sam was amazing from start to finish. Very thorough in his knowledge and procedure. He told us about all the options available to us and let us know where we were able to cut cost due to already having some of the equipment.

Very happy with installation. Professional, courteous and, knowledgeable, Jacob went the extra mile to satisfy my needs. Cameras are very impressive. Better than expected. I did go with the higher priced ones but is worth the money, the billing was a little vague and changed after I called prior to install but overall very pleased with the Vivint team. Thanks!

My installation was great from start to finish. They were very knowledgeable and helpful. They kept me informed and asked me questions as needed. I was taught everything I needed to know to get started and modify or change settings when I wanted to.

Derek was polite and courteous while setting up the system. He answered all my questions and was very patient. He showed me how to work the system and the app. Great customer service! He made sure he wore his mask the entire time while in the house.

Was very kind and helpful, walked me through everything. She did a clean job with the installation and showing me how everything works. I would definitely recommend her to anyone wanting to get this product installed. She did 100% amazing job.

Walked us through everything. Thank you! From billing to set up, everyone was very understanding and welcoming. I feel comfortable calling in and asking our technician questions. All went well and we really appreciated everyone from beginning to end. Thank you!

I just had the tech leave me from installing all my equipment and am loving it. Poor guy had trouble with one of the cables. In spite of it, he was professional and sat with me at the end going through all the settings on the panel. Thank you Juan for your diligence. I give him an applause!

Very professional and friendly sales rep and installation technician. Came and set up everything same day very quickly. Sales rep checked back up on us after install shows they’re very attentive to their customers. Would recommend to a friend or family.

Both installer and sales representative were kind and very considerate with our home and needs. We are very pleased, so far, with the equipment and service of Vivint. Equipment seems to be of high quality and doesn’t ‘feel’ cheap. I hope the services are as good as advertised.

Great service. The equipment is very top of the line and appears easy to use. Brian and J were excellent installing the equipment. However, the price provided verbally was not the same price on the contract. There was a huge discrepancy on actual pricing. The contract was provided after the equipment was installed and that’s when the actual price was noted and it is very different from what was initially reported.

I love my new Vivint home security system!! It is so nice to know my family is safe at home, as well as being able to monitor my home when we are away. I can control my thermostat, garage doors, doors, and get notified if there is a fire or water in the home. This system has everything you could ever want and is super user friendly! My 7 year old has learned how to use everything already.

I am very pleased with the package. Ms. Michelle ** was excellent in customer service. She is very nice, professional, outgoing, very well detailed in her presentation and very professional. She is a good asset to the company. The two technicians excelled in customer service. They knew the installation very well.

Jesse installed our equipment yesterday and he did an awesome job! He was very thorough through the whole process and he was quick to get everything done. I’m very happy with my equipment and happy as well with the service!

I was very satisfied with the technician work done. It was easy to understand. Thanks for all the work done around the house. The experience was good. I'm very happy with the quick response. I will recommended to my friends. Thanks.

The process has been super easy. The gentlemen that came were great. They were knowledgeable of the product, friendly, awesome with my dog, and made me feel safe. They answered all of my questions. They worked fast and efficient. Would highly recommend!

The tech was great. My only issue is that I was not told that there would be any large upfront costs until the installation tech told me in my living room. I just bought this house, so no I’m not prepared, at all, to pay a surprise $700 in upfront costs. I had to take items off my order just to lower the cost to a reasonable $160. I should have been told about that long before anyone showed up to install my system. If I was informed beforehand, I would have been able to move some things around or holding on buying home accessories, so I would be comfortable and prepared to spend the extra money on home security. So I was unable to get everything I wanted today, but I guess I can add items as I pay certain ones off down the line. Other than that, everything else was great.

Amazing team that helped me today was absolutely helpful in every way possible. Helped me with all my questions. Replaced things for me that were not connected and also made sure I understood everything properly. Would love to recommend this team to anyone that needs an alarm system put in their home anytime soon!

I was able to have my system put in on the same day I talked with a representative. I know that this is not the norm but I was impressed! Jordan was very professional as was the technician Logan I think was his name.

Great service. Quick and friendly. Really quick install and worked well through the system. Explained everything properly and clearly. Was on time and very friendly. He made the process go very smoothly, even with the covid considerations.. Professional and well done. Definitely recommending to our friends!

My experience from beginning to end has been amazing. My technician Pierce was very knowledgeable, professional and made sure I knew how to work my new alarm system pad. Vivint SmartHome is the truly the best. I am extremely happy with my new smart home.

Damion. The sales representative was accurate and understanding in presenting the system to me. And the Technician installed and explained the system to make it easier to navigate through. Also the survey was thorough and very comprehensive. I would definitely recommend family and friends to your company and its security system.. I thank the entire team for a excellent experience.

Carson was very professional, courteous, respectful, and honest. Good young man who will do your company well. Zach was professional and definitely knows what he is doing. He was very friendly, took time to explain things with grandchildren. Very patient and very good at installation and explaining how the system worked. Both young men were Awesome. Thanks for having them on your team!

Great phone help and technician. Set up was quick and very professional. Step by step directions on how to use the system. Everything was customized to my personal needs and I was given options if I wanted to add anything in the future.

We had a great sales rep come out and show us the new system. Had the tech show up right away. All done quick and efficient. They made easy to transfer our equipment to the new system in a professional manner. They always answered our questions and we look forward to years of great service.

The technician was extremely capable and friendly. He arrived and asked a few questions about the locations for cameras, smoke and CO detectors, etc. He was very professional and offered a thorough explanation of the equipment he installed and how to use it.

All my questions were answered and installation was quick and unobtrusive for me. The system is easy to use and I was shown all features in detail and walked through set up. It was as easy for me as possible.

Bao was at my house the same day I called to inquire about service. His customer service skills were exceptional. He was attentive to my needs and able to address all of my questions. In addition, service was installed the same day. Both techs were amazing as well. I felt both informed and included in making decisions regarding the installation.

Everyone I’ve worked with so far has made sure to be super respectful especially during these hard times. They all have been very polite and made sure we understood everything before they were done explaining how everything works. It’s nice when you see your company go above and beyond with their customers. I highly recommend them. And look forward to working with them in the future.

I was very impressed with the salesman and also the installer on their professionalism and also on their attitude. Very good people and good work. I was also impressed on how fast the system was to install and how easy they emplaned everything!

My overall experience was great. The sales rep was extremely friendly and very knowledgeable as well as the tech installing the equipment. Highly recommend. The cameras are 4K and the image is pristine. The turnaround time was amazing, it was done the same day.

I felt like he was just signing me up not really comparing my system to Vivint. I was just automatically in. The whole time he was talking I was worried about things like “how much is this going to cost me?” That wasn’t really discussed until the very end. Then I had no idea someone was coming to hook it up immediately. It was already 9 at night and I things I still needed to do. I ask him if we could possibly wait till the next day when I was off work. He said she would be here in a few minutes. She was very nice and it went ok, but it was close to 11 pm when she left. I like the system and I am glad I have it but the whole experience felt very pushy and rushed to me.

Tech showed up, explained what she was doing and completed her work in a very professional manner. She explained how to use the security system to me. I could not have asked for a more professional Tech to come for the install.

Tech showed up at 6:30 to work, all went well, so before I left my rental property at 10:30PM, I told him where to place the cameras. He even suggested where to place them, so I leave. I then notice he places two facing the same way, leaving one bedroom without recording, so he asked me to change it myself or contact Vivint. I will have to hire a handyman to change it today.

Sales person and tech were both very polite and professional. Very informative with the product at hand and knowledgeable. Would highly recommend to anyone with a desire to get a home security system. I don’t know what else to say. Good business and structure.

Hayden and Steve were amazing, they stayed until the job was completed and showed us everything we needed to know, my wife and I are very pleased with the security system that was installed and highly recommend this company to others.

Starting with Ryan...he was a great salesman who explained everything and didn't pressure us at all. We ordered and literally we had technicians here in 15 min! All of them were polite and everyone was helpful! Great crew!! We have been impressed with the equipment as well. The cameras we have to an amazing job and even in the middle of the night the night vision picked up everything in our backyard and I could keep an eye on things. So far so good very impressed with this company!

Great products. Work well in my small home. Really like the door lock because I don’t need to carry my keys and it’s a quick button and the deadbolt is locked. My only complaint is the motion sensor picks up my pets moving and my alarm goes off and scares them.

Reps from your company came to our door last night and briefed us on the Vivant home products line. They offered a 15 day test on the Vivint home alarm and heating tools. The lSales Manager Dan ** offered us a 15 day free trial trial of the system to advertise the company and we agreed to the install. The install was complete by 2200 hours. So far so good. The first thing this morning I gotcha email from the credit union associated with your company telling me that they tried to take our first payment out but they couldn't access my account. I called Dan who told me that a payment is not due till 15 August. Otherwise the install worked just fine. I look forward to see how the system works in my home.

Overall good job. Both the sales person and tech explained things very well and very helpful. The salesman did everything he could to help us and answered any questions we had. The tech did a very fast and good job and explained everything clearly as well.

My Vivint installer was awesome. He was knowledgeable. Taught me everything I needed to know. Explained what he was doing thru each step of the installment. He cleaned up after himself. My overall experience was GREAT!!! Thank you for your hard work and dedication.

New system seems great. Better than the last security system I had. The tech was very good. Explained everything. Even checked for understanding. I love how it can connect to my other smart devices. I have already told my Google Nest to change my thermostat. I'm not a lazy person. However, it is pretty convenient.

Both the salesperson and the install technician were polite, knowledgeable, and efficient. They respected our home space and alerted us to every step in the process. We sensed that they were tuned into the whole reason one considers a home security system--safety and peace of mind. Well done.

The sales lady and two install techs were very friendly and professional. However, there was a little confusion as to some wording on some questions I needed to answer that implied we were signing a 60-month contract for Vivint services when a manager told me we were not. There was also confusion as to what exactly was meant by a camera being “hardwired” into the house. Overall we were very satisfied with our experience.

Yes, I wish I had more houses so they can give me service. I love having both those young men in my home. They had their mask on the whole time. They made me smile. They are very good salesmen. They know their job. I’m going to tell my friends.

Justin and Jeff were both very competent and helpful. We are glad to have the new system installed and working. The installation was quick and explanations were very thorough. Every question was answered clearly. We strongly recommend Vivint for home security and control systems.

Good product, great HD VIDEO, VERY NICE. And I think it's a great idea for everybody to have. Installer was great, courteous, fast and clean. Stayed and had me try everything to be sure I knew how to use it properly.

Customer service and the technician that came to install my system was amazing. The tech was very helpful with areas of installment and help with the setup and familiarization of the components. He left me with contact info for any further questions.

Love the feature like being keyless, easy for me to understand and it's affordable. The customer service was friendly. Having backup keys takes the fear of being lock out away but the great thing about it was the installation. I really like this being able to see who's outside before opening your door.

Everything went smoothly and quickly. Friendly staff, sales and installers were very personable, knowledgeable and efficient. We love our new system. Easy to use, very user friendly. Thank you so much. I will be much more comfortable now when we travel and our daughter stays home.

Michael was professional and knowledgeable and very patient with the issues that arose. Highly recommend him! He took the time to explain everything in detail and made sure I knew exactly how to operate the app as well as the panel.

The installer Andrew ** was awesome. He gave great suggestions for placement and for the house overall for upgrades. He took his time and great care in every aspect of installation. I would recommend him to everyone because he was knowledgeable about the products and services which in turn helped me choose wisely.

Was very pleased with the tech that came to my house to install my new Vivint security. He was very friendly and knowledgeable. He explained the system and the options to me. He then went through the system, the app and how to use it.

Andrew was great. He was super polite, patient with my questions, and very knowledgeable. I am loving Vivint so far and just had it installed this morning. Can’t wait to use it more and get to know the system. Everything went very smooth.

Both, very friendly, professional seller and installer... direct and committed to their work, well organizing. There were connection problems with the camera doorbell, but the fast one solved it and it didn't go until everything would work perfectly. They installed it yesterday and I already like it. Thank you.

Although I am only reviewing the startup and not the service yet as I have not used it yet, the reo, Riley, did a great professional job at explaining everything. Hope all this lives to the hype and does its job. Pleased thus far.

While my sales rep had a great personable way about him, there was some information left out of our discussion and a continued emphasis that the install would only take an hour. Unfortunately, the install took 6. That said Robert my installer was excellent! And though rather young he managed to overcome multiple oddities to my home, didn’t hesitate to call a buddy to help with a question and was neat and efficient. I enjoyed our day together immensely....as it was much longer than an hour. If I had known that I would not have schedule my install for the same day. I understand that the business side of things pushes sales staff to ‘close the deal’ that day to get their bonuses and commission as data indicates a predominant drop off in installs not performed the day of sale. But this attitude makes me wonder about the “customer for life” attitude.

We were in the market, and Luke (our salesperson) knocked on our door. He was courteous, respectful, informative, and took us through our options and made it easy. From there, the Tech Team came in (Nate and Jake) and got everything rolling. They had a tough time installing one of the cameras, but not their fault, and they made it happen. Everything is working great, and we appreciate the ease of use. No buyer's remorse here. The system is slick, intuitive, and the team exceeded our expectations. We love it, and during times like these, the level of protection that this system provides is a necessity. Thank you!

Matthew was great to have setting up our security system. The installation was fast and took half the time that was estimated. He knows his stuff! Thank you so much! We love it and feel safe in our new home.

I’ve had Vivint previously, and all I can say that their service has improved a ton than it was before. One thing to mention though, the monthly pricing should be slightly lower. As some of the competitors out there are offering the same service for about 20% to 25% less. Thank you for the speedy installation and process. That was fantastic!!

Peyton is a very good worker and knows what he is doing. He’s very nice and I would recommend him to anyone. He's a hard worker and gets the job done. He’s very nice and does everything thing right on the first attempt.

Found a security system that fits the need of our home. Glad that we changed to Vivint. We wanted to change from previous security system but didn't have any time to research but fortunately a Vivint sales rep came and offers us a system that was not easy to say no to.

Installation was the same day I signed up. I was very happy with the service I received. Everyone I dealt with was very nice and knowledgeable. I love that you can zoom in on the cameras and talk through them. The picture is very clear especially at night.

Tech came on time and installed everything with clear directions and did an amazing job! I would highly recommend this company and its staff to all my friends and family. We feel safer already and the app is super helpful. Thank you!

Both Cole and Gabriel were awesome! Def. not a huge fan of late night install. Two small kids and finishing up near 11:30 is a bit much. However, Gabriel was great so we’ll let it slide. Cole came back today to check on it. Impressed with the team members.

Sales person Bleu ** and Tech Brandon ** tried to make it seem like my equipment package was going to be $30/mo. And I even got a loan disclosure from Citizens Bank stating $30/mo. But the tech made me sign a new price and said I needed to talk to my sales person to have him fix the price back. The sales person said they would have the tech return the next say. The tech never showed up. The tech person said they were gonna add our smoke alarm from Brinks and transfer it to Vivint and never did. The sales person said that the tech would set up window shatter alert technology. Which was never done. So lies on multiple accounts.

We transferred Vivint security services from the previous owner when we bought our new house. Vivint came to change the settings and give us a tutorial. They were punctual, courteous and helpful. Daniel went out of his way to make sure everything was working properly and we understood how to operate our system. I'd definitely recommend them.

The tech and the salesman were both excellent! We love our new system and both did a good job explaining everything. We couldn’t be happier and will be getting solar panels in a couple years from this same company. We will recommend y’all to anyone in need.

Got the alarm set up yesterday, same day installation, contract stated $3500 then the tech came by to installed it, so she pointed to recommend their sensors, then we got them. Our contract increased $500 more! That’s crazy! We have one day to decide either to keep it or to kick it to the curb..

The guy who installed my security system was very knowledgeable, helpful, and provided amazing service. He made sure I knew everything I needed to know and how to use my equipment. I love my new security system very much.

Team of 4 set up my equipment with no hassle. Walked me through everything and verified that it all worked. They were friendly and very accommodating. Camera and doorbell set up look great, and they worked pretty quickly too. Thanks for the great work guys.

Steve ** was excellent today at our installation. We were very pleased with him and his work. He was friendly and knowledgeable about all of the equipment and placement of the hardware. I would recommend him to others for installation. Great employee to have at your company.

Very thorough set up. Great customer service. Home technician was informative and went the extra mile to make sure I understood how to use the devices before he left! I am looking forward to using the garage app! So far so good. I can’t comment on the service as I just got it but it looks like it’s going to be great!

Ryan came out to our home to install our system. From start to finish, he was friendly and informative. The cameras are absolutely amazing quality, you can see very clearly what’s going on outside your home. I love the peace of mind we have being able to check in our home and that Vivint is also looking out for us.

Three Vivint reps seemed very efficient...Appreciated time spent by all three making installation work. I sure would have liked some written instructions for learning the system. Would be a lot easier for learning system...better than running back and forth from computer.

After 3 failed attempts to install during the beginning of the pandemic. Vivint was able to bounce back one last time and get me signed up and installed the same day. Also was able to take care of me for my inconveniences.

This system is very easy to use and convenient. Tyler ** has been professional and nice as well Zach. It was the right time for to updated my security system. I would recommend your company to my friends.

Great service! It's very easy to understand Vivint app! I was really tired of Brinks' alarm system and was bad customer service! Thanks to vivint help to get rid of Brinks and so happy that I choose vivint! Highly recommended! Thanks to Alex who introduced and he is very knowledgeable .

Yes I would recommend a friend! Our technician was very friendly and got things done in a timely manner!! He show us how to use our System and told us how easy it would be to get to know it! I feel safer now in my home even if we’re here or if we’re away!! So thank you for a wonderful experience.

The installer was extremely professional, helpful and handsome! I’d highly recommend him and your company to others. Wonderful system, I love that I can check my phone for any alerts and see everything when I’m away! Very convenient! Thank you Nathan ** for your service, I feel much more protected at home now.

Everyone involved in the transaction was very professional and knowledgeable. I especially enjoyed interacting with the sales representative Alec **. In my opinion he is a great asset to your company. Overall a very pleasant experience. Would recommend this company to all my friends.

Ammon was very knowledgeable on this product and demonstrated this very well. A very positive individual and honest. Louis the intaller was also very professional and patient with my questions and demonstrated each part of the system, so that I was confident in its operations. Kudos!

Kohlten was extremely friendly and professional. He showed me how to navigate my new security system and was very informative. He was conscious of the time that I had available to me, and we were able to reschedule to finish on the installing of the security camera.

About the salesman and technician were very friendly and helpful. System very user-friendly, cameras are very clear. Salesman explained everything very well. Technician also helped me with setting up my phone apps, And showed me how to use them on my phone.

Yes, I would recommend a friend. Very professional team. Knowledgeable and veteran friendly. Stopped by for for quick presentation and upon acceptance, I had a gentleman there ready to install on the same day. Very good service and product.

The sales rep Sam and the technician Brandon were both fantastic! Very nice and caring and definitely made sure we understood everything that was going on and what we were signing up for. I love the system already and I am very happy that Sam knocked on our door!

I am happy with the equipment, products, and services. My main complaint is my salesman. Eyad was a extremely arrogant. After his pitch and me wanting to move forward, he started the activation process and called a technician to install my equipment. Because it was already 10pm, I requested to get my equipment the following day at 11am. I have a 4 year old and a husband who had to be up at 3am. He agreed. After about 20 minutes (and me wondering why he was not leaving), Eyad asked for a "favor". He stated the "technician was on his way and he really wanted two sales today, can he please just install your panel so it counts?" This was extremely frustrating. And also gave me the obligation to just install everything at that time so the technician did not have to drive out twice. When he arrived, it was about 11 pm. He did not finish until almost 2am!

He was very professional in his work and very knowledgeable of his job. He also helped trying to get our internet going when the At&t tech left us high & dry. We forgot to get additional info from him before he left.

Both the agent and the technician were very professional with providing product information and helpful with any questions asked. The process was smooth and I am happy that I decided to have the Vivint home security set up and it’s a great price for peace of mind for my family.

Very good sales guy. Was not looking to buy. But John did his job very well. No pressure. Just let me know what was available. My granddaughter has same program. So I knew a little about it. But I’m well pleased with what I purchased.

The installation of my new system was all that I was promised. Two problems- linger than promised was the only low point. Also the garage door had to be placed on a different app at a later time. All employees were pleasant.

Adam is one heck of a Technician!!! He was very very patient and knowledgeable about the equipment he installed. The service department is in a league of their own. I will most definitely be recommending Vivint to anyone who will listen.

Adam was incredibly professional and courteous throughout our interaction. There were several issues that arose when getting my inherited equipment activated which he was able to correct with easy and simplicity. I was very pleased with his service and I am excited to utilize my Vivint security system.

Fantastic job by Andrew - thanks! Like the equipment and capabilities. I got a very thorough review of the control panel and using the apps. Love the camera clarity and the ability to zoom. Also, Andrew did a very neat installation.

The guy who did our install was very helpful. He came on time, was patient answering our many questions, and was thorough in his teaching. We really like the system. It is modern and easy to use. We really like the app on our phones and the convenience of the app and smart lock.

The installer Emilio, was very knowledgeable, professional and courteous. Would highly recommend this service and products. High-quality cameras and very good microphones on the cameras which helps while interacting with other people or possible burglary. Also very good customer service with answering any questions.

Cesar ** was very informative and polite. I am very happy with my new security system. It’s awesome. The technician, John ** was also very competent and took his time, making sure I understood how it all worked and answered all my questions. I was very pleased with Vivint and look forward to a long relationship with the company.

My husband and I had a great experience with the Vivint install. Was quick for the amount of stuff needing to be installed and we got all the information we were wanting and needing. We are excited to use our new products and have security for our home to keep us safe!

Excellent Technician. He was efficient, friendly, intelligent, hard-working and informative. He did an amazing job and helped me fully. He understood all of my needs and concerns and was able to mitigate any problems that arose. I am excited to be a Vivint customer and I hope things go smoothly from here on out.

The installation went very well, the tech was on time and knowledgeable. He did an outstanding job giving me what I asked for. He was very thorough in his explanation of what he was going to be doing with the order and took me through everything before he left. Very Professional.

Great job and communication with new setup... Walked through the entire process with me and showed how everything works. Setup was also explained to my 13-year-old son so he understands how the system works and what to do in case of an emergency.

This is the 2nd time in the past handful of years Vivint has come by. We liked their products both times, but the sales folks couldn’t answer our questions fully both times. It turns out the reason why they can’t really tell you much without running your credit/etc. is one initial step in their sales process is to see if the customer qualifies for a multiple-thousand $ unsecured loan to carry the cost of the product they’re providing you for “free” if “your home” qualifies as a “good fit.”

The overall experience was great. The technician was thorough and very efficient with his time. I would recommend Vivint services to any and everyone. I am looking forward to an even better service with Vivint moving forward in the future to come.

Well it's been a week since I've had it. I was really excited the first two days. Not as much now. Whenever the system is on and someone rings the doorbell I go to look at it. The camera and the app tells me would you like to close the app, would you like to report the app or would you like to wait. By the time it loads up I'm already at the door looking at who it is face to face. This system is not what I suspected and for it to be as expensive as it is I should be able to get better service. I may try calling to disconnect my services.

Great salesperson. Provided all our answers and did a terrific job. Contacted the install person and he came and performed a great installation. Our salesperson Denton checked back with us today (7-13-20) to be sure everything was working properly and that we understood all the features of the system.

My friend referred me to Vivint. The service was great and the technician was very knowledgeable. They were able to install everything in just a few hours. I would recommend them to anyone in need of home security. Thank you so much for your great service.

Cody was very knowledgeable, CUSTOMER service friendly. First time customer and will send referrals to friends and FAMILY. Also Aton from CUSTOMER support help to clarify issues for the BILLing DURING the installation. Once again Cody was timely and professional from start to finish.

Been looking for a security system I can trust and customize to my needs. Vivint checked the boxes. Salesman explained in detail and service tech was excellent. Equipment looks to be top-notch. Looking forward to a positive experience with Vivint.

Had a wonderful experience with Vivint, tech was very helpful and forthright with information and technology. Setup did not take very long and the only thing that upset me was that there are still remnants of my old security system still in my house.

I recently canceled my Vivint service and during my research of other companies, I found that Vivint had the best to offer. So, I contacted them for a new contract. Everyone that helped me was very courteous and answered my questions or transferred me to the correct department.

Yes great cameras, simple system, very easy to operate, very high quality review, great audio, all around the total package to complete the security of your home and I am so glad that my neighbor recommended me as a new customer.

Cy my technician did a great job. He came in. I showed him where cameras were to go and he started working. After installing all items, Cy explained and showed me how everything works. Cy made sure I was comfortable before he left. Thank you Cy.

Out of the blue a sales rep showed up. He was very knowledgeable, listened well, and answered all our questions. He wasn’t pushy or anything. The situation was unexpected, but he made it worth our time. The installation was just as smooth. The installer was respectful of our home and family. Then he helped walk us through everything. We didn’t think we needed this system and all the equipment we purchased, but turns out after less than 24 hours of it being installed, we feel a little safer. It might be in our heads but who knows.

Both our salesman and installer had excellent attitude, were very friendly and helpful. I will be recommending to friends and family. So far the product meets my expectations. I would like to get one of the locks for our back entrance.

Everything was very professional, our technician Mark explain every step of the installation. Also our sales rep Jonás was very patience and give us the best deal that we can get. We are very happy with the product. Peace of mind that my family and my house are protect it with this system.