Vivint Reviews

It was a great experience. The Vivint employees were very helpful and courteous. I would definitely recommend Vivint to everyone. They didn’t take long for the set up so it is not time consuming. I see myself being a long time customer. I feel safe at my house also when I’m at work. Don’t have to worry while I’m working.

Greetings to whomever this may concern. My husband and I are very grateful for Jarnell **. He was a very professional and respectful young man. We appreciated that if he didn't know a answer he didn't BS us. Jarnell called his manager to find out the best answer for us. So in turn we will be informing our family and friends to sign up through Jarnell. We.

Sales person very concern of my needs. Made sure everything went smooth on the transition. Had one issue with the front door. Wow she took it to have service right away. Elizabeth beyond the and above the service that I needed.

Marcus was very nice and explained everything about the package we got and said we were lucky to get such a great deal. He said that they would install everything as quickly as they could and Chad the guy who started installing was very helpful with making sure the cameras were installed exactly where we wanted them so thank you to the both of them.

Victor was a great technician! He went above and beyond to ensure that our service was properly installed. Victor was very professional, personable and helpful while he was installing my security system. He also made sure that my mother knew how to navigate the Vivint application on her phone. I will recommend my friends and family to schedule Victor as their installation technician. Thanks again!

Everything went smooth from the presentation to the installation of the system. I love the Vivint Doorbell that lets them know that their being recorded, and being able to see who's ringing the doorbell, I feel better now that my home is secured by Vivint. Thank You Vivint.

Stephen our salesman and the installer were very kind, helpful and knowledgeable. We would recommend to anyone. Also very respectful and the quality of work was good. They explain step by step on how to use the system, what to do on any type of experience. Thanks.

We were not aware it was a 60 month contract until after we had signed the contract. Also we were under the impression that due to the “special” there were no equipment fees. We are not upset because we still feel it’s worth it, just would have liked to know the price upfront.

Joe ** and his crew were approachable and efficient. They were professional and the immediate response of installation was impressive. I am looking forward to the service. They cleaned up after themselves and showed me how to navigate the systems. Hopefully everything will stay the same.

Great customer and friendly service, very knowledgeable and professional, not to mention professional set up installation of equipment. All was neatly installed and finished once started. Crews for Vivint work great together with no problem, A-1 all the way around.

Vivint make it very easy! From the first call to our install with John it was clear instructions, through to an easy install. The best part was it all got done in one call out. No need for a return visit which worked very well for us.

Glad to have the system, however my pin is not working with my systems. The cameras are placed well and I have complete assurance that this will be a good fit for my home and will be a good investment for my family.

Nick is very knowledgeable, professional and efficient. Nick bailed me out from ADT contract and I got my home secured and smarted within a day after signing the contract with Nick! I would recommend Nick to all my friends and family. 10/10 stars service.

From the salesman to the installers they were all professional and very helpful. I would recommend these guys to friends of mine. As far as the product it will take some time to see if I find it as useful as it was explained to me. Thanks.

Both the sales rep and technician. We’re absolutely wonderful. Very professional and knowledgeable about their product. The system converts your home into a smart home immediately. Love all their products!! I’ve had other systems but this is by far the best!

Excellent equipment much more advanced than my past provider. The tech was excellent explaining things during installation. The pricing is very fair as equipment and monthly service prices combined are still lower than what my past service charged for just monitoring.

Brian our salesperson and Isaiah our installer were both phenomenal and professional. This is our second Vivant system with Brian. He got us set up in one day, Isaiah made on the spot adjustments. He helped us understand placement and how everything works. Brian we will call you for our next business venture.

I got two outdoor cameras, a door bell, all all my windows and doors secured. My technician was very professional. He install our equipment Quickly. He was also knowledgeable about all the equipment that he installed in our home. I would recommend to a friend.

Fantastic and professional help and service! Installation went perfectly and Drew was awesome to make sure I understood how everything worked. Dillan was a patient and informative sales guy who answered all of our questions. No complaints here! I am excited to start using all the products.

Tony is an amazing and very informative technician. He was respectful. Prompt, and professional. Tony made sure that we had the proper equipment installed in our home. Worked neatly and efficiently. I couldn't ask for a better tech. I would definitely refer family and friends.

The young man went over all we needed to know on how to operate our alarm. I'm not one to make a long list of things. If I didn't like something I am very verbal and will tell you. Both gentlemen that came went over everything. Nothing more to be said. They were great.

Matt B. Came installed and had our system up and running in no time. Scheduling department initially had to reschedule and they called us the day of and then couldn’t reschedule us until the following week which was really inconvenient. Other than that we are happy with our new unit.

Everything seems ok, I was told there wasn't a deposit or down payment, but I see the monthly payment was deducted today, wasn't told that. All the equipment seems to be quality equipment. Installer was good and helpful. Thanks again.

Everything from the sales pitch to the Install was professional. The installer was able to install with in an hour of deciding of our purchase. He had answers for all our questions that we could possibly think of and very knowledgeable on everything. He was also very clear on his making sure of our ability to use the system before he left..

I not only got an inside camera but I got and doorbell camera too with a smoke detector and lord knows I needed a smoke detector. Overall I'm pleased and the guys was friendly as well. I couldn't have asked for more.

Amazing service from the actual rep, Gavin, that I talked about my smart home system with all the way to my tech, Jacob. Very easy to use and customize to my lifestyle. I love having the ability to do everything from my phone if needed. Definitely would recommend to anybody. Gave myself peace of mind having it all installed.

Easy, organized, thorough process. The interface is simple to use. Lots of smart well thought out features. The install was fast. The installer answered my myriad of questions and helped me through the education piece of the system. I feel totally comfortable with it. Everyone was pleasant and helpful.

Our sales person was very informative and respectful. He was not pushy or rude and worked with our budget to get us a package we are happy with. The installers were quick and respectful of our home and cleaned up after themselves well. They were able to accommodate our request for the location of the control panel even though it wasn’t in the most convenient spot.

I really enjoyed and appreciated the guys that came. They were on time and called before they came. They introduced themselves and were very respectful, it didn't take them long to hook up everything. I like how he took the time to explain everything and was Patient while he was explaining and answering my questions. I am happy with my service.

Our technician was very informative and assured me that I would be happy with our system. The system seems easy to use. Our technician walked me step-by-step on how to use the panel and also showed me how the app works. Great service!

It was a Good experience as I had been looking for a system good in price with quality equipment. The salesperson Samuel and Tech person Daniel were very professional. They walked me through equipment set up as well as an overview of the alarm system. They explained the history and the quality of the security system in it entirety.

Our experience was great from the start. Max our salesman did a great job explaining the products and benefits to each one. The installation of our cameras, smoke detectors and carbon monoxide detector were done in a very clean and professional manner. I’ve seen other installations with other brands and the were sub-par. The whole family has enjoyed the cameras and I feel more secure knowing there is better security at our house.

I’m on a 30 day trial. I really don’t like technology but after sitting down with Caleb ** He had a technician here within 15 minutes. The technician had it hooked up within an hour so. I’m definitely going to give it a chance.

The whole experience from beginning to the end was wonderful. Lance is very professional, knowledgeable, and kind. I will recommend this smart home security to others. It is definitely top of the line in security. If you are on the fence on what to do for home security please consider Vivint.

The installation went well. The tech was super fast and very respectful and friendly. Also explained the equipment very well. We think we will be happy being a Vivint customer and will recommend it to other friends and family. Thank you.

The technician was professional and courteous. He advised that I can call if I have questions and he instructed how to use the security system. I would easily recommend Vivint to my family and friends and I am eager to try the new system.

Overall we are completely satisfied! Our technician was very informative and was a great guy to talk to in general! Our equipment and the great advantages they have are awesome! So yes, they both get 10 stars from us! Thank you!

Andre was very professional and friendly. After a brief review of what Vivint could do for us. We invited him in to explain in more detail the program. He was not pushy at all. After he kindly showed us the awesome technology and told us about Joseph Alba's part with Vivint we were impressed. Andre was able to help set up the coverage we needed for Security of our home. We are going to recommend Vivint to our family and friends. I will let Andre know their names. Thank you Vivint and Thank you Andre!

Great experience with Jason ** September 19 getting my Vivint Home Security System installed. He was prompt, thoroughly explained the process and system, as well as multiple options beyond the basic camera and door/window alarms. Looking forward to many years of service. No other concerns!

Wonderful service with super nice and helpful tech and salesperson. I’d give 10 stars if I could. They answered every question until I was comfortable and happy with the details. They were very transparent and worked quickly. I kept changing my mind and they patiently adjusted their plan every time. I felt good about using this company.

Our salesman Jaden as well as our installation Technician Everitt were very savvy and professional. Our service was exceptional all throughout the process. We were briefed about the service as well as the technical side by both Vivint reps. Give Jaden and Everitt a pay raise, they'll make the company great!

Everyone that came to our home was very courteous & did a good job explaining everything about the system. We will be very happy with this system. We will recommend it to all of our friends and neighbors. Thank you.

I am extremely pleased with the service we received today! Our tech, Kareem ** was AWESOME! Not only was he super friendly, knowledgeable but he took the time to explain to my parents how to use their phones to control the alarm system and work the cool new doorbell camera we got. Kareem was super fast with installation and even showed us how to change the battery on our alarms. He has a great personality and way of making you feel like you’ve got the right person in your home. Kareem represents Vivint wonderfully! We’ve had people come to our home before to install things like the internet or tv and they were not as pleasant as Kareem was. Best experience! I wish he worked at customer service for many other companies!! Great Job Kareem!!

The installer was awesome. He was very knowledgeable and efficient. He walk me through the process on how to get the most out of the system. I will recommend additional family members to change their alarm system to Vivint. Thanks!

Ben (the salesman) was amazing with describing how Vivint works and Lee (the technician) was fast and neat... The cost is reasonable.. I've only had it for 12 hours, but I love it and I feel so much safer!! I am definitely going to recommend it to my friends!

Great job with the installation. Very informative and respectful of property. Would highly recommend if someone is looking for an alarm system with smart home capabilities. Although it took longer than I thought, they ensured everything was installed properly and worked before leaving.

He was so helpful at getting me what I needed. Need more friendly people like him in this world today. Thank you to Eric for everything. It is great to talk to someone that really cares about you and your safety. Just can't say enough about him.

I really like this system. It is all I thought it would be and more. I like reviewing certain times and also the live views and the sound pick up are great. I am so pleased with this. Thanks. I really think everyone should have one.

Shopped around and finally went with Vivint. The monthly service costs more than other services in the beginning due to financing of the equipment. The system is great. Overall, it took about 6 hours to install. No price tag on having peace of mind when it comes to home protection.

The installation process was fast and a breeze. Matthew, was proficient, safe and polite. I couldn’t ask for a better experience. I would definitely recommend Vivint to family and friends. I am a general contractor and will be recommending Vivint on all new homes I build.

My technician Rich went above and beyond to help me. He took his time and explained everything to me, he was very nice and very respectful. It was a pleasure having him as my technician today. Rich is definitely an asset to your company.

Carlos provided great customer service. Very knowledgeable and friendly. Installation was very quick and easy. The system is easy to use and has a ton of customization. He also helped link my hue lights to the system which was pretty awesome.

Our installation rep did an excellent job. Friendly, knowledgeable and professional. Very pleased with the installation service we received. He gave a complete explanation of all features and showed us how to adjust settings. A lot to absorb all at once but it will sink in better over time. Thank you for the great first impression of Vivint personnel and service. I'm liking the system already. Great job!

Great customer service. They explain all step by step. Answer all my questions. Very professional and friendly. They go step by step with all so you can understand the whole system. They work fast too. Will recommend to friends and family.

The technicians that installed my Vivint security system were great. They asked my opinion on equipment locations and provided recommendations on the best options and explained what they needed to do in and out of the house. They were very fast and gave a detailed walkthrough of how everything worked.

I saw the ad on Facebook. After filling my detail the company call within a minute and they asked me about the system and they guide me very well. Even the Customer Care were very nice. They went through each and every detail in brief. Overall I love the Customer Care service.

Technician Ron ** was awesome. He was really helpful and explained and answered my wife’s and I questions. On a Scale from 1-10 I’d give Ron a 10. He was fast setting up the equipment and treated us very well. I hope to have Ron come install more equipment for me for when I decide to get more equipment.

Quick and professional. Affordably cheap with decent not cheap feeling equipment. I do feel a bit more secure. A very good answer to Amazon and post office leaving packages at my door and not ringing the doorbell. Easy setup, easy to change. They would have gotten five stars out of me if they had offered trapdoors at the doormat or a moat filled with sharks. JK.

Chris helped me get my system updated and back in working condition. Even helped me get my thermostat set up with the smart thermostat. He was very helpful and polite. Chris made sure everything was set up and I understood how to work my system properly. Thank you Chris.

Updated on 09/27/2020: This is a continuation of my previous Review. After a 6+ hour customer call marathon, they promised to refund their shady additional charge of $53. Guess what? They charged me an additional $53 before giving me the refund. They tried to sneak it pass me as well. If I wasn't looking closely at their billings, I would've totally missed it. For my previous review, they just replied and forwarded me to a standard Customer Service chat link as if that's gonna solve and remedy all their shady practice. God I want this company to go down to ashes!

An ** was super nice and very friendly perfect sales rep. Sam was also awesome he explained everything and helped us set everything up and made sure we knew how to work it before he left. Great service. Definitely worth every penny.

I did not like that the representative did not disclosed to me that he was doing a credit report inquiry on me, and he did not disclose the full cost of the service. And I did not get everything he said I would get. Now I cannot open my garage from my phone.

The duress started during a Q & A Session on the Technician's iPad with 2 officials of the company (1st. a lady, followed by the CEO of the company). The Technician demanded that I should answer 'Yes' that I have read or reviewed agreements/documents I had never read or even seen till today; and during the installation process, he repeatedly obtained my signature under duress and my initials ones, on his iPad, under documents he didn't allow me to read. He didn't even give me an opportunity to take a survey I was expected to take on his iPad. He didn't even discuss how to monitor the system using the cell phone, as my daughter who signed up for the system told me; etc. The whole process was a nightmare and I need someone to talk to about it. I feel that it was a scam.

I had the best experience with my Vivint Rep/Regional Sales Manager Nik. He ensured my security needs would be taken care of for my children and I. He thoroughly explained what he was going to do, what it will cost, and didn’t force me to spend anymore than my budget would allow. Thanks Nik!!

The technician was friendly, knowledgeable, professional, and very respectful and polite. All the equipment I requested was ready and the technician did a great job putting it in. He also answered all my questions. I am happy with the job and very satisfied with the monthly service fee. The system is high tech, but easy to use. Well worth the investment.

Ed The Technician was super great today! Ed The Technician was absolutely professional in my home. Ed The Technician was thorough in looking over what my home needed and made adjustments to my order as needed. Ed The Technician was also ¡muy genial! He understood my personality and let me ask all the questions without making me feel bad about it. If I ever need technical assistance, I hope Ed The Technician will be available to help me.

Everything was great and your representative was very professional. I asked questions and they were well knowledgeable on the alarm system. I felt very confident on using the system after everything was explained and they made sure I understood everything. Very good customer service skills. Great Job!

Derek was professional and patient with us and our home. Our appointment was scheduled for noon, a crazy time for our home of 2 toddlers. Derek stayed extra time to make sure I understood the new system and was patiently waiting during lunchtime and putting the toddlers down for a nap. Thank you.

Much thanks to Bracken and Chad. They were great!!! Very satisfied with our new service, Both Seller and Technician were very helpful and Bracken was very clear on each detail of the service we were getting. Thank you for everything.

I really don't have a description because I don't have anything set up yet. I believe once I have everything hooked up it will be great and I would recommend Vivint to family and friends. Hooking up with you was easy and I received great customer service.

Service tech was very courteous and knowledgeable of the product and service. Took all the time we required to become comfortable. Was able to make recommendations on setup and equipment changes to meet needs.

After moving in a few weeks ago, a man came to my home saying he was from Vivint. He tried to find ways to enter my home. That didn’t work and he was told to leave while he still could. Call the company and they will set up a house call and named tech. I appreciate Mr. **.

He was on time - even earlier than he said. Very friendly and personable. Handled and answered all questions and concerns asked. Gave his honest opinion about anything I asked. Installed what this job entailed easily! Very nice gentleman. Highly recommend him!

I am not satisfied with the agent during the installation process because I don’t feel that I understood everything about the system, ie. how to operate it comfortably- as simple as how to arm and disarm, and how to access the app. The call was terminated after registration verification, when I was under the impression that it shouldn’t have terminated because I was told by the agent that he would still go over the education piece. I tried calling him back and sent a text and voicemail but no response in any form. This is frustrating for somebody who is new to Vivint, not a good impression.

We had a great experience with Vivint and setting up our custom security system! We were able to go room by room to decide what products we wanted. Super user friendly and they helped us feel comfortable with it from Day 1!! Highly Recommend!!

Our salesman was excellent and our tech and electricians were knowledgeable and informative. They came in and did a great job and let us know everything and walked us through every step. Once everyone was done, they made sure we understood what to do and left help spots in case we got stuck with not understanding what to do.

The service and the politeness is a step above the competition. I believe now that I have the protection to feel safe and sound for my family. We will use the equipment all day and night long. Thank you, for the promptness with the installation.

Install crew were at my house the same day I purchased the service, to do the equipment installation. Guys were very knowledgeable and fast. Great job. They had my whole house completed within a couple of hours. And they were excellent at teaching me all about the system and how to use it.

The sales and installation team were very professional and courteous. I enjoyed the laughs and would recommend this team to all my family and friends. I love the look of my new security system. It’s fashionable and fun to use. I can’t believe that I can answer my door from the comfort of my bed now. Awesome.

Love the service I received. Perfect in every way. I will highly recommend this everyone I know. Tyler and Phil both were amazing and very professional. First time home buyer and my very first security system. Very happy and completely satisfied with everything. Thank you again.

Chris was very nice. However communication wasn’t great. My system was poorly installed and I am not happy with how it looks. I was referred & Janai took care of the set up and she did absolutely wonderful. Just not happy with the install.

We received excellent customer service from Richard. He was very professional, patient, and knowledgeable with the Vivint products. Richard represented your company very well. He took the time to answer any questions/concerns we had. We felt at ease with using the app and the panel when Richard left. He walked us through each feature and demonstrated it before he left. Thank you Richard!

System was installed in a timely fashion, by a tech who knew exactly what to do, very personable, well informed on Vivint systems. He explained the operation of the system, and using of the panel and cameras with great patience. Job well done.

Mr. ** was very professional and knowledgeable. He made this experience very pleasant. His willingness to answer question was a breath of fresh air. His professionalism speaks volumes for your organization. Recommend to utilize his skills in future training events. Thank you Kareem for making Angie and I feel safer in our dream home.

This service was recommended to us by our neighbor and we had them come out and give us an estimate since they could take over the current hard wired equipment. We decided to go with them. Even adding additional features the price was very reasonable. Would recommend to to anyone in Albuquerque.

The service was efficient. He explained the device and answered questions. The doorbell view is clear. The panel is easy to use. The door sensors chime and say which door is opened. The installer was neat and professional. The installation was quick.

I was very pleased with the installation service and all the equipment that was installed at my home. My installer, Brian was amazing with his recommendations and knowledge of the service and how he simplified all the settings. Great service and will recommend everybody to get this service. AWESOME!

Installer was good, very knowledgeable, told us what he was doing before he did it, knew other offers, other products, and explained the system to us very well. The system is nice and the smart hub is cool.

Great people, great service! The guys that set us up super nice! Answer all questions. Very informative. I would recommend them to anyone young men that know their stuff! I have talked to several family members and friends to see if they might be interested.

Both Keegan and Austin were professional, knowledgeable, and very personable. They did an excellent job. I am glad I was given an opportunity to join the Vivint family. Keegan's presentation was thorough and interesting. He was easy to understand and enjoyable to talk to. Austin was also thorough in the installation and explained the system well in a very timely manner.

The tech was fast and friendly. He showed us step by step on how to run the system and answered any questions or concerns we may have had. We love our new system! Thanks for the great customer service and secure security system!

Love all the options available, the quality of the videos, and ability to customize based on what we needed. Our rep was great - explained everything in great detail so we knew what to expect. Installation was perfect! Highly recommend!

My install had to be rescheduled because of power outages in my area. The Vivint installer worked directly with me to set up a new date. This is the 3rd house I have had Vivint installed. I always appreciate the great customer service I receive, and once again I give it 5 stars.

Vivint’s customer service was great starting with the phone call made to install my new security equipment, technician went above and beyond to help us upgrade our package and did outstanding with how fast reviewing and installing the equipment. Would definitely recommend to my family and friends.

He did great job. Great service. Explained everything and went over everything with us. He was nice and very helpful. He needs a pay raise. Will recommend him to everyone. Tell him him he did a great job and keep up with great job.

We own two homes - one in Washington state and one in the state of California. Vivint made the security installation on both homes easy. The employees are friendly, polite, thorough and trustworthy. The quality of the employees didn't change with location. We love the new security systems. I highly recommend them.

The tech was very informative and polite. He explained everything in detail and answered my questions. He did exceptional work and cleaned up the areas where he worked and walked me through everything after install. If I have people who want to get Vivint I would highly suggest they get the tech I had.

Team member installed. A new security system. Team member was courteous and went about his job in a business like manner. He explained the system completely. Even before the installer got to my home The salesman had explained the system to us.

Manual did a great job with installation! Although lengthy, well worth the time to maintain security for my entire family! Would recommend to anyone needing a full security system. Check out the referral system for credit as well! Thank you!

Super excited about all of our new smart home products. So far we have received fantastic customer service. It is very obvious that our rep (Dan) really believes in the products and services and that he cares about us as customers. I’d give ten stars if I could.

Worker was kind and thorough in today service. He went through the material in an understandable manner and he was very patient when it came to working with the new house and minor inconveniences. Worker was nice and helped in areas we needed

Everything was so simple & easy to understand. Everyone involved was nice & explained everything well!! The system makes me feel safe and secure both when away & while I am at home. Also pet friendly for when my puppers are at home by themselves!

I’m really happy with the cameras HD quality images and great sound. The high end nest thermostat is really good and I‘m looking forward to see that energy bill go down.The system is very user friendly and I highly recommend it.

Have to admit I was treated so well by all yesterday, they did a great job, took so much time to make sure I understood it all before they left. A big thank you for letting me know the switch would be much better for me. Great teamwork by all.

Had Don as a technician, he was very helpful in installing and explaining the Vivint system. He even wore little booties over his boots - a nice little touch. I think it was a Very positive service overall. Excited to dig into the features and tech to see how it all works. Will keep you updated and in the loop.

Excellent service. Very knowledgeable and friendly technician. Would recommend to everyone. Peace of mind knowing that your home is protected all the time and the best thing is that you can access the system from everyone via your cellular phone.

Jesse and Eric helped me arm my system at my new home. I was excited to learn this home had cameras and a ring doorbell. I am looking forward to learning how to download the app so I can see my home if I am gone during the day.

Definitely a more modern look which blends in with my house. It’s Easier to use as in simplicity! Came with Cameras!! The panel and price a month is a lot cheaper. And I like the idea of how many sensors I have around my house!

Yes, I would like to say my technician Fernando he was very polite, patient and helpful thank you so much for your service! I will highly recommend Vivint to my family and friends. I feel more safe now for my system being installed today. Thank you so much again Fernando.

The services overall was friendly, informative and quick. I was very satisfied with the customer service and information provided to me. Will definitely recommend to anyone. The service, facts, and affordable prices. At first it was hard to convince but once I did research I was able to have open heart and peace of mind. Thank you.

Jedidiah provided an excellent Vivint install experience. He was very professional and knowledgeable. He explained the equipment and services until I understood and was able to operate everything properly. I am definitely pleased that I signed up and most of all that I was lucky enough to have him set everything up.

My new alarm system was installed today and everything was explained to me thoroughly. I am happy that I will have a camera on my doorbell for better security. I like how the hub is set up whereas I don’t have to push any numbers. All I have to do is hold and drag the key that I need.

Stephen, badge number ** was awesome. He was very professional, yet personable. He installed my security system: explained everything to me and my mother and was patient and answered any and all of our questions. He left, but came back when we had another question and explained that to us as well. I would highly recommend him to any of my family and friends. He gets a 5/5 and then some. Thanks Stephen for your outstanding customer service.

Justin was professional, down-to-earth, patient and efficient! The quality of the equipment is second to none, honestly. The ability for all cameras to speak, hear and whistle is a testament to the technology and quality and commitment the company has put forth.

First and foremost, I want to thank Tanner for knocking on my door telling me about VIVINT. Tanner was very helpful in answering all my questions. He made sure that we knew everything up and before he left. Great person. The installer showed up in time and was fast getting all the stuff set up. He, as well answered all of our questions and didn’t leave without us knowing how to operate the system and all the ins and outs. Another great person. However, I don’t remember the installers name. I will definitely enjoy my new smart home. Thanks VIVINT!!!!

Salesperson extremely knowledgeable and friendly. Installation guy was just wonderful and very helpful. Spoke to sales guy and had installation same day!!! So far no issues. Hoping things continue to run smoothly with this. Kudos to the team I met.

Carlos, the Vivint Tech that installed my parents security system, was incredibly professional & most important, extremely patient explaining how to work the new system to my 82 y/o parents. He would not leave until my parents were completely comfortable & confident using the new system. We purchased additional equipment, not b/c we were pressured, but b/c Carlos's knowledge & expertise what would be best & provide the best security for my parents. Attention to detail is essential when setting up a home security. Carlos was never rushed, taking his time to determine the best location for cameras & other equipment. As I initially mentioned, Carlos patiently worked w/ my parents, explaining & demonstrating how to work their new system until almost 11 o'clock on a Saturday night. It's very rare to see such a high level of customer service. Because of this customer service, I'm going to purchase the same system for my home.

Wonderful technician, excellent work and very pleased with company and technician on a job well done. Explained everything in English and left me feeling secure in my home. Technician was very knowledgeable and seem like he really cared. Would highly recommend the company to anyone.

My Technician Daniel ** was amazingly caring of my needs and questions. The reason I decided to get a home security system was because someone decided to do a drive by on my house and nearly killed myself and my son. So thank you Daniel for your help and courtesy. GOB BLESS.

I would recommend to a friend. Your salesman Jaylen I think his name was. He was very professional in showing the product. The technicians were very professional in installing and explaining how to operate the system. I just hope I can remember how to operate the system. Your salesman gave me his number and told me to call him if I had any questions.

Good deal for home security, the driveway and doorbell cameras are amazing and have 4k video! I would highly recommend Vivint to a friend, they had their technician here within 30 minutes to install everything. 5/5 for sure. A huge upgrade from the ADT system we had installed previously.

All working with us were great! The sales and installation went well. We learned what was needed and process went smoothly. It was nice to have good workers to help us! Any questions were answered and complete. We look forward to upgrading in the future.

Great presentation and technicians very professional. The system gives a sense of security within the home while away. Very user friendly and compatible. The installation was completed in a timely manner and didn't require any major components. Vivint sold itself, I am satisfied with my decision.

Replaced my ADT with Vivint Home Security. Very impressed with the sales representative as well as the installer. Both was very professional and courteous. The only downside is with the Coronavirus Pandemic going on, they need to wear a mask when showing up to people houses.

The live salesperson, Braxton and the Technician were initially not on the same page. Sales said one thing and the tech was saying another! Very unnerving!! The tech initially started off with negative answers to my questions and I actually said I was Canceling until he checked to see what I had initially paid for and was able to calm me - He even forgot the co2 sensor so I said never mind to it .... He also was supposed to have brought 2 yard signs and he only brought 1 .... My paperwork even said 2 signs ...I had to ask that he order me an additional one - (The 2 yard signs were a Huge deal breaker for me)! I am sad that the smaller keypads, 1 in my master bedroom and front entry do not light up like my older ones did - that’s make it very difficult to see in the dark! This is why I only gave 4 Stars! I do love the system and I am glad overall that I chose Vivint instead of ADT.

Very pleased with the service and product. Our salesman’s name was Bishop, he was very friendly and knowledgeable. The installation technician was professional and the installation was fast. They took the time to go over the system and answer any questions we had.

Great deal, super fast, immediate, same day installation. 2 installers who were respectful and worked into the night to get the job done. Great high tech system. Lots of perks including cheaper homeowners and car insurance. Feel much more protected now, thanks Vivint!

Professional, prompt installation and our sales rep, John, was very knowledgeable and polite. The cameras are high resolution, great quality, and the app is very user-friendly. It’s nice to have the ability to control our thermostats remotely, as well. The camera system is excellent quality and we are very happy with the product.

I had a positive experience with David who explained everything about Vivint. Sergio the technician took time to explained everything how the product works and he’s knowledgeable in installing it. He was patient in explaining how the the logging in and how the keypad works and how to get in touch with the customer service people.

The technician was very knowledgeable and super patient with my handicap husband who is also hard hearing and needed extra time to answer all his questions and many concerns. He also spent extra time talking with his manager to make sure I have everything I wanted for a good price.

From the salesperson at my front door to the installer, equipment and service. I’m very happy with the decision to bring Vivint Smart Home to my home! I would recommend to my family, friends and neighbors. Peace of mind!

The install team was great, very friendly and courteous and upon exiting they explained how the system worked. Excellent service $. My only complaint is that we REALLY wanted the Garage Door opener to be installed but it wouldn’t work, this was one of the main selling points of the system, very disappointed.

The tech was very informative and perfectional his work was finished in a timely manner. He wore a mask and appearance was neat and clean. He explained everything clearly. He provided good information and went over the system with us thoroughly. He installed everything in a good location.

Very satisfied with the cost and services provided. Installation was fast and the tech friendly. We had been looking for a camera solution due to stolen packages and some reported vehicle break-ins in our neighborhood and were able to get them in a package with other security options.

Very friendly, timely installation and professional. Helped us get everything set up and also how to work on our phones, that took patience??? We have only had the system for one day but so far all is good???

It was an easy installation. Friendly and helpful staff. Excited to use my new system. They have a good variety of products for security. It’s nice to have a system that all works together. Easy system to use as well.

Technicians were very polite and professional. They did not leave a mess and made sure we knew how to use the system before they left. System is easy to use and we are impressed with the quality of the video produced by the cameras.

Fantastic product and install. Neighbors has this installed. Process was incredibly easy. The salesperson was tremendously knowledgeable and not pushy which was the perfect approach for me. Using this all the time now and have had no problems. Highly recommend.

Yes I would remind this for every home and apartment. So far this has been great. They have helped with all my questions and are easy to get on the phone. I feel like my apartment is very safe when I am away and at home.

Very transparent, knowledgeable answered every question. Definitely will recommend to family, friends and anyone that's needs the best security system in the market.. Very fair price for the abundant of benefits from the security system. Thanks for hiring people like your regional manager in this area. With people like that your business will only increase.

I was very impressed by the professionalism and outstanding service provided by the sales rep and installation tech. I was particularly blown away by the installation tech. It was great 2 see another woman not only working but excelling in a predominantly male industry. She was quick and very knowledgeable when dealing with my less than cooperative router/network. Give that girl a raise!

Technicians were extremely friendly and helpful. They exceeded our expectations and were great with our kids as well. The installation process was very seamless and there were no unexpected problems at all. I would highly recommend the experience to anyone who asks.

The technician was very professional. He answered question when ask and his training was excellent. He started promptly and work at a fast pace and put everything in place where I wanted them place. I would recommend you guys for to any homeowner. I think it’s a good program even though I just started, but from listening to the technician I have nothing to worry about. My house is safe now thanks to you guys. The sales person was excellent. He was also professional.

Our tech was prompt and on time. Answered all the questions we had. We now have a peace of mind, we feel as if we made a good choice securing our home through Vivint. From the time we made the initial call to receive quotes, and schedule installation it’s been a wondering experience.

Our technician provided great service, was polite, and very knowledgeable of all products and services offered by the company. He took time to ensure that we understood how the products worked prior to leaving. I am glad I choose Vivint and will be sure to recommend them to others.

Jesse was awesome. He took his time to walk me through the system and provided installation options that kept my house looking great! I would gladly recommend Vivint to any of my friends. Thank you so much for showing up on time and delivering awesome customer service.

The ladies that installed my system were great! Very thorough and made sure I was happy with everything they did. They made the whole process very pleasant and easy to understand. I would definitely recommend Vivint based on the experience with them alone. Thanks Katie and Ash!

Christian was great explaining your products and helping us pick the items that worked for us! Tommy the installation guy was also amazing! He was great while explaining everything he was doing to my young son! Who now is telling me he wants to work for your company when he grows up! Thank you and I will definitely talk highly of your company!

Great job. Great knowledge. I think by far from sale to installation best experience ever. I am more than ready to recommend this service and devices to family and friends. I would rate everything as a 5star experience. Thank you for the service.

Our technician Manny was so helpful. From the beginning to the end he walked us through everything and answer all questions we had for him. He made sure We understood how to use both panel and phone to arm and disarm. We are so grateful for his help.

The service was tremendous. The tech was on time and described all of the products in detail. He helped to set up the app for myself and my husband and went step by step on how to use the Vivint System. I look forward to using my system every day. I am so glad that a family member referred this particular Tech. It was a pleasure to work with Joseph's. I will definitely refer Joseph.

We are new customers. The only thing we have to go on at this time would be sales and installation. The guys were very professional and friendly. Both arrived on time and knew their jobs very well. They were able to answer all of our questions.

They were here early. The guy worked hard. Nobody was the one. Installation was easy. I like the cameras. I like all the abilities. Great job. They the cameras that knows the system operates well. I got exactly what I wanted even came with a little more than what I wanted so I’m very happy.

Enjoyed meeting with Nick and setting up our new system. We now have a true SmartHome that monitors everything from security to flood to fire. The process was easy and we were pleasantly surprised with same day installation. We like the new keypad lock on our doors which now offer us three options to lock or unlock our door. The app also offers peace of mind in being able to monitor the entire house when we’re out.

Very professional. Great customer service. Installation's neat, clean. Very open to answer all question. He made sure we understood our equipment. He also made sure that we were Comfortable with the new equipment. I would definitely recommend Vivint to Other people in our neighborhood.

It was a great experience from start to finish. I love the system. The sales person was awesome. Thanks JT for being so professional and honest. The tech was fast and courteous. I know that I made the right decision to switch to Vivint Smart Home.

Sales and service installation were very courteous, informative and professional. We are very pleased with the product and especially the people. After we had a good experience with our sales rep, the installers were there within minutes. In a matter of only a couple of hours we had been completely installed and went to bed feeling completely secure for the first time since we purchased our home some 9 months previously. Thank you all!

Your salesman and serviceman were of high quality. Fast, efficient and knowledgeable. When the installation was complete I felt very comfortable with the new system. Your serviceman was very patient and made sure all my questions were answered before leaving. I would recommend this security system to friends and family.

I want to say that the whole time there with the technician & his services were outstanding. I didn’t however appreciate that customer service told me that the tech would be there between 12pm-4pm causing me to have to leave work for the entire afternoon just to have the tech get there right after 4pm. I understand that he is a busy but customer service should not have scheduled me at that time if it wasn’t going to be honored.

Technician was knowledgeable and friendly. I felt safe and he was protecting me by wearing his mask at all times. Had to make a few choices as to where my screen would be placed but we did it. Customer service is already important to me.

I was able to buy the system and get it installed all in the same day. It’s been great so far. The camera are crystal clear and being able to talk to people through the system gives extra safety. We are also able to see your cameras through your smartphone.

From start to finish we are so happy! Exceptional employees! Love our new security system. Bridger was a great salesman and Paul a great installer.. It’s incredible how you can see and hear everything on the cameras! In a very short time..we now feel very secure! Thank you Vivint!

Very fast and easy set up to understand. The tech was very nice and respectful and answered all my questions. Very satisfied with the service that was done. I already recommended this device to my family members. Felt safe immediately after the imtj set up was done.

Very professional and efficient with the installation. I was able to receive my new home security at my convenience and to my desired level of detail. The smart panel and window-break detectors were key features for me, but the MVP is the mobile accessibility that comes with my Vivint home security system.