Vivint Reviews

My Technician was Bart, he was very professional, considerate, and patient with me. He regained my business when I wanted to back out and made me very comfortable w/ his service. Anytime I seemed unhappy he adjusted the issue(s) or concern(s).

The technician was very professional and informative. He explained in detail how to use the touch pad and the app. I was very impressed and totally satisfied with the customer service. Definitely recommend. The system is totally high tech and a great value dollar wise. Very affordable if you’re on a budget. So happy I chose this company!!

Yes, I already knew about your company from Sam's visit one time and was interested. Then another one came by but I was planning on moving and then signed a longer lease and decided to go with it. After signing the install team showed up within a short time. My wife and I were able to continue our jobs at home while they worked with very little disturbance from the installation process.

You all should get 10 stars. The service was exceptional. I would recommend your company to everyone. Thank you very much for going above and beyond to get the job done. After a 12 hour job being completed on an install they went above and beyond to rectify any problems and made sure we had service by all means!

To whom it may concern,

Mr. Jose ** was excellent. Immediately scheduled us. Was early to the appointment. Shared information promptly and clearly. Answered all questions. Provided tech services very soon after. All said and done to perfection. I felt safe and slept so much better knowing my family is going to be protected. Recommending to Family and Friends without any hesitation. Thanks Vivint Smart Home.

So my technician killed it! He was on time, and worked fast! He was sure to sanitize and make covid accommodations! I wish every company had workers like him. You guys need to give this guy a raise! I recommend using him a lot more! His customer service was amazing. It was nice to see such great service!

The sales guy Jake was great explaining everything and the insulation guy Paul was great as well explaining how each product worked. Both guys were very professional, I would highly recommend Vivint to anyone. When had discussed for quite some time about purchasing a home security system but with so many out there you really don’t know who to trust. We feel we made the right decision in choosing Vivint.

They came at a time I needed them. My truck was broken into the previous night. The salesman was one of the best and the guy installing was equally as great. Both were personable, professional and efficient. I feel much better especially having children in my home.

Home security is essential and Vivint Smart Home makes it simple. They customized my system. Brian's team is excellent. They all did a great job. I appreciate it. The best thing about my home security system is that it is easy to use.

Salesman explained things extremely well and went above and beyond to make sure everything ran smoothly. Installation went smooth and the picture quality on the cameras are fantastic. The price could be less but once the price of the equipment is paid off the monthly service prices is low.

Mr. ** was an excellent sales man and described how the security system operates perfectly! I specifically named him and remembered his name because he was just so outstanding! The people that was doing the work also were in and out and awesome also. Good Job!

The salesperson was knowledgeable, progressivism, and polite, as were the installers. Fast, friendly, and tidy service, answering my questionsas they worked. I just had the system installed a few hours ago, and haven't had time to assess, or familiarize myself with the system yet. However, everyone in the house is excited, and wanting to learn it. Thanks for awesome staff.

Had a great experience with both the installation technician and the sales representative. I am more than happy with what we received and know that the additional security will add another layer of safety for my family. The technology is more than we could have hoped for. I will be going out of town for a week and knowing Vivint is at my house allows me to not be on edge as much while I’m away.

Wonderful product. Cameras amazing, easy to use. All security integrated on your phone and on tablet. Can control everything from your smartphone. Voice activated cameras and doorbell. Records all events and keeps them for thirty days which is included in a low monthly fee.

The installation process was easy, the equipment explained to me very well and I’m very pleased with the security it provides. The technician was professional and thorough during the installation process. I would recommend this product and service to anyone.

Very pleased with options offered. Professional installation and instruction. Very thorough. I will definitely recommend to friends, acquaintances and neighbors. Installation team was knowledgeable, polite and professional. System is user friendly and easily visible. We are very pleased that we chose Vivint to secure our home.

I would extremely recommend this product to anyone. It has its ability to perform the tasks at hands on ability and offers so much aquantites to perform the product in a specific matter. I have never had a security system installed in my home but I would recommend this to anyone.

From Josh on the phone to Ish doing installation we were impressed. All professional and helpful! Thorough in explaining all details and flexible to make changes at the last minute. We are happy to have our new system up and running and grateful for the help! Thank you!

Too bad I can only give Jeff five stars. He exemplified superb customer service and was very thorough on the training. Kudos to his coworker for working and completing the job in the inclement weather. Teamwork makes the dream work!

My salesman was terrible! Talking trash about the competition, lying and omitting offers available to me. The installer was a rockstar! Spent all the time trying to make me stay and be happy. Did a phenomenal job! Would recommend him personally any way I can.

Staff was nice and installed quickly and did a very good job of explaining how to use it. He was done in timely manner and cleaned up after. Thank you for looking out and watching after me and protecting my home.

I’m totally satisfied with the installation and instructions given by the technician. The technician showed us how to view and save camera files. We were showed how to change code for the keypad along with adding another user. Panic and remote usage was shown as well. The tech gave very good instructions. He asked if we understood and if we had any questions. Location of all items were place in good locations as well.

Really appreciate Mr A. **.. He is very efficient and well knowledgeable in his job.. He answers and explain well about the product and installation and most of all so patient and polite in dealing with us and his work. Well done Abraham! Thank You!

Brian, the tech, was outstanding. Always has been. I’ve dealt with him for years. The corporate customer service is the worst I’ve ever dealt with with any company with exception of the government or Wells Fargo. I spent 10-12 hours on the phone over the last week to simply get the account out of my ex wife’s name and into mine. She moved out of the house and I stayed. Absolutely ridiculous the amount of time it took not to mention several calls to my ex wife to make this happen. Don’t waste your time calling me now as I was promised a call from management last week a few times to straighten this out & never heard a word.

Really nice young lady. Glad to see that you have women working as installers. Not that I have difficulty with male installers. It’s comforting to know that this is an option. She was extremely polite and patient. Commend her for a good job!

Great customer serve. Luis was a great technician, he was able to replace the things that needed to be fixed without question. He was able to answer all my questions without hesitation. Will definitely recommend Vivint to friends and family.

I only gave a 3 stars because the installer was fantastic. Thanks Shareef. Trey was the worse. Bad information provided and he didn’t listen to my needs. He played in words and I canceled the service for my second home and lower the service for the first only because my installer was great.

I had put off buying a home security system for years and years. My parents got Vivint and the system looked super slick. When a rep (thanks Francois!) came by and showed us everything the system can do, it checked off all of our boxes and then some. We had wanted smart locks and a way to check our garage door since we moved in. Our installer Obi couldn't have been nicer or more thorough. Yes, it's more expensive than some other options out there, and I like saving money. But going cheap on keeping your family safe seems like the wrong place to be bargain hunting. We're paying the same as what we're paying for our internet service, and this is no less important. I'd recommend this to anyone. Happy to be a Vivint home!

I really appreciated our technician who performed the installation. I was not able to be there at the install, but he thoroughly explained the process to my father who was in attendance. The tech called at times to advise me of the process that he was making and the steps that I would have to go through in order to sign appropriate documents and set up an account on my smartphone.

We were sold a security system by a man named Ben who came to our home. He is wonderful at what he does. He Thoroughly explained everything, how it works, costs, and how user friendly the system is. A man named Austin came to install it the next morning. He knew his stuff and went right to work. Very pleased with the whole experience. Put contact in our phone if we had any questions or concerns.

Both the salesman and the tech were very friendly and professional and knowledgeable. Everything went very smoothly and fast and my previous security system didn't have some of the things yours came with. The technician worked very fast and clean too. And my salesman is very easy to get ahold of if need be.

Our experience was great. The sales persons were friendly and relatable. They listen to our needs and got us everything we wanted for a reasonable rate. We were able to secure a same day appointment. The tech was extremely knowledgeable and took his time to explain all the products and the process he would take to install them.

The Vivint technician was very polite and professional, he ran my wife and I through absolutely wonderful demonstration of the whole system, from activating it to disarming it, and walk us around the home and pointed out the camera locations.

Feeling better now since I have this system in place. I had Adt for years but their equipment doesn’t equal yours. I’ll recommend it to others because of the quality work that’s performed and installation service I received. I hope the same service will continues as I learned this new mechanism. I truly appreciate. Thanks. I called customer service and they said they were going to take care of some things I needed for my account today. I’m looking forward to the response.

This is my second go around with Vivint. I left for a short time and instantly regretted it. I am happy to be back and the experience is exactly as I expected it to be, top notch. Everyone has been professional from the salesmen who knocked on my door to the installer that came within a reasonable time within the schedule appointment. I feel safe putting my security in vivint's hands.

Just upgraded our security system from ADT to Vivint and could not be happier. Their technology is so advanced. Their salesman was so knowledgeable and the installer was a perfectionist. The cameras are amazing and app is so easy to use.

Paul did a wonderful job installing my security system! He explained everything very well, and answered all of my questions. He did a good job making sure everything worked as it should. I’m happy with the security system he installed.

Thank you for sending a well educated and informative person to do the job. He took his time explaining everything as he done the job. Very patient and pleasant young man. I would recommend him for any job that you have.

Excellent technician. He installed our unit, explain as he was here the ins and outs of the system. Set up each camera and walked us through each step. I would recommend him to all. I will be contacting family and friends. I'm pleased as to the ease it is to use.

During the installation, Dustin was very rude. At one point he wanted to change the location of the keypad, because he had to do extra work. When I did not want it in that location he began throwing things out of his work bucket. Then he needed a survey complete and was adamant about doing at the time, my husband was busy at work and he kept insisting. I explained to him he would need to come back to finish the survey and he disagreed with me and stated he would not be upset for someone interrupting him at work. He then apologized for arguing with me.

I purchased a home with a current security system but I had no access to the hardware. I really knew nothing about the system or if it was even working. Other than my name being misspelled on my account I have no complaints. Fast service, great customer service. I was impressed.

Our sales representative and the tech crew were awesome all the way around! They were patient with our questions and very efficient in installing the equipment. Within 10 minutes of buying the service the crew was there to install it, which totally exceeded my expectations! I would recommend Vivint!

Salesperson did great job and overview of system. Installer was great also. Walked both my wife and myself on how to use and made sure we were both happy with results. I hope when I call or need to call customer service, they are just as good.

The on-site representative was knowledgeable about the system and service. He ensured that my system worked before he left and secured a panel upgrade for improved services. Spent hours on the phone trying to replace inoperable panel - 1 Star. Tech knowledge and resolution, +2 stars. Product and services +1 star.

Ryan is awesome and very deserving of the 5 stars! He made sure I understood everything and was in good shape before he left. I highly recommend him! I am also excited about the functionality and ease of use of the system.

The service is outstanding, very nice equipment, state-of-the-art equipment. Better than any service I ever had. I would recommend it to all my family members, friends and coworkers. Excellent service and easy to operate. Great protection. Very very nice service and affordable

Jon and Woody were both great to deal with. Friendly and very knowledgeable. Will recommend to friends. My wife and I feel very safe leaving our house now. We are confident our home is under perfect security. Thank you very much for all the help.

I’ve had a great experience with Vivint!! I would recommend this company to everyone! They’ve gone above and beyond. The phone associate was great and took the time to go over all my options. The technician was wonderful as well. He was kind and great with explaining everything!! I truly appreciate all of their help!

I would recommend Vivint to friends and family because their customer service is highly professional and they are very patient. The customer service Representative Luis ** was highly knowledgeable, he was patient with me as I can be very indecisive. He also made sure I understood everything that I was receiving and the options that were available to me to pay for them. The technician Bo ** was very professional and friendly. He confirmed with me the day before and the time he would arrive. Bo came on time, introduced himself and made sure I was the correct customer. He asked where I wanted everything to be placed. He explained exactly what he would be doing and also told me about additional offers that I could take advantage of. He showed me how to use everything, made sure I was connected through the app and also made sure I knew the duress code, etc. Very pleased with Vivint thus far.

The installer’s name was Alex ** and he was very, very informative, kind and caring and patient while explaining how to use my new Vivint Home Security System! He verbally spoke with confidence and knew what he was saying while teaching me how to use my new security system! I am 70 years old and he made it so easy to learn how to operate my new security system and I love, love my new system!! I would highly recommend ViVint (and Alex) to anyone! I especially love the doorbell visual, with camera, which helps to see who is standing at my front door without having to open the door!! Yes, yes I would totally recommend the home security system, Vivint, to anyone and in fact my neighbor dropped by and she loved the system so much she will be calling ViVint Security Home Systems soon to get her a system placed in her home!!

I was very impressed with the technician's knowledge, and customer service he provided. He installed the alarm system in a timely manner. Showed, and explained how the alarm systems functions in easy steps. What to do, and how to do it. I would recommend them to whoever has interest in a ALARM SYSTEM anytime.

I was impressed with the door-to-door salesman and his knowledge of the systems and how to correlate what they could provide to meet my needs as a customer. He did not try to sell me anything I didn’t want or try to mislead me in any way. The installation crew was awesome. They were available right away and had everything I ordered in hand and then they completed the entire installation within 2-3 hours. They were all professional and courteous.

I just switched from one security system company to Vivint and already much happier with their products and service compared to my last company. Easy to operate, very user friendly, love the app as well. Estyn did a great job in explaining all of the options Vivint offers and did a fabulous job on installing everything we asked for.

The installers were great. I don’t know about this company’s other practices because I’m a new customer. But I hope it treats its employees well because they seem to be dedicated and loyal. I’m requesting the same installers for my small business.

Recently had Vivint home security system installed and I absolutely love it! It’s easy to use, affordable and provides peace of mind. I had considered getting a system in the past once I heard that some neighborhood teens were trying to get into cars around here but most systems were expensive and didn’t offer as much. With Vivint we were able to get a complete system for half of what I would have paid with the competition.

I highly recommend this company for service and for their equipment. There is a sure reason for their high reviews and ratings. I am very impressed and looking forward to many years with Vivint! I will post more if there are changes to my opinion.

Great customer service! Employees were extremely helpful and very informative. They were able to break things down and explain them very well. I would definitely recommend Vivint to my family and friends! I would continue to use this service for a while! Very easy to use and affordable.

I had got the system installed and then had to downgrade when I realized the price breakup was received. Most of the equipment is charged 3 times higher than what is available off the market. While quality and security is the reason repeatedly told me, it should not cost 3 times. Exam is your camera costs $399 where I can get set of 3 Nest cameras with a month of free service from market. Also offers are not really transparent. I have ended up paying $99 for installation (where online it says free) of basic package because I blindly trusted and opted for a full package initially. May want to discontinue this service after a year.

Both the salesman and the installer (2) part of the installation were kind, friendly, knowledgeable and helpful. I was impressed with their professional attitude and help. I may need help as time goes by and they assured me the salesman would be there for us.

Installation/Set up took longer than claimed by sales rep. Tech also broke a sentimental religious object in the house. Not on purpose, of course. Programs (app and panel) do not have a Spanish option. In the future, if there is one please do it ASAP and let me know.

The tech was very professional and efficient. He did a great job all around. We are pleased with our first night of service. We feel the price is fair. So far we finding the equipment is easy to use. The cameras give us a good view of the outside. It is really easy to arm and disarm.

I just had my system installed last night so I don’t have any experience with it but the sales rep was great. He asked and listened to what I wanted and was most important to me and executed it financially and to my standards of safety.

I had a wonderful experience! Very professional and quick. Both men explained everything precisely and I was excited to get my new system within the hour. It was easy to learn how to use and I've had no problems at all.

Jeffrey ** was the rep. He was very friendly and extremely knowledgeable and answered all of our questions. We are pleased with the way the system works and how easy it is to use. Was already looking into getting a system and glad he came around and showed us this one.

It ended up taking longer than originally thought I think because of my WiFi but Peter stayed and made sure everything was running smoothly and that I knew how to use everything. The quality of the cameras are great and the 30 days of recording is very nice too!

Steve ** was a great technician. Everything was done well and he was prompt and polite. System is very intuitive. The ability to tie into the existing system made it easier. The ability to talk to the system is also amazing. I would highly recommend Vivint.

They were all the nicest people and extremely helpful!! They were friendly with my children and made me feel comfortable. They answered all my questions and taught me how to do everything on the system. Would recommend any and everyone to come to Vivint.

Salesman Josh was really friendly, A great people person. He gave us a great Service! Got us to get Vivint, and so far we are grateful for this service.!! The tech guys were pretty awesome as well kept us company as they were here installing everything. They were great people!!

The technician was prompt, very professional, and knowledgeable of the system and equipment. He was courteous and polite. Johnny took his time explaining and demonstrating how to use the system and special features to use if ever an emergency situation occurred. It was a very good experience.

Just wanted to say that I was very impressed with the level of knowledge that Mr. ** had when he installed our cameras. Not only was he knowledgeable but he was very friendly and easily approachable when we had all kinds of questions. On top of that he showed up on time and went over and beyond to assist us with what our needs for. I hope that he will be the same individual that will install the rest of the cameras on Saturday and I have nothing but outstanding comments about the Vivint service, experience overall!!!

The service has been great and the install crew was awesome. He walked me through the entire system and showed me how to work the entire system. He answered all questions that I had and didn’t leave until I understood how to operate the system. Thank you..

Happy to have VIVINT as my security. I feel extra protected now. Great tech. He was awesome and explained everything I needed to know. Would definitely recommend this service to everyone I know. I’m so excited for his knowledge and service. Thanks!

Fernando ** was very good at explaining everything. He was very polite and very helpful. He explain to me about homeowners and auto insurance. With all of his help I got everything I needed. I have given Fernando four people to contact. Hopefully they will go with Vivint.

The experience I've had with Vivint has been quality customer service from the initial order and inquiries to installation. I'd recommend Vivint to anyone who is seeking safe security and peace of mind with the customer at the center of its business. The product and apps are user friendly as well as the installer Victor.

Our salesman promised us a monitor that mounts on the wall. We received something totally different and was barely given an apology. We returned the system and got a refund. Our problem was not with the product, but the team of people selling it.

Overall happy with the process but was disconnected and was never able to get back with the rep. So actually never finished the setup. The main screen works but cannot sign into the application on the phone. Was also told I would get an email that never received about the app.

All representatives conducted themselves in a professional manner. Each of the three at my home were knowledgeable and friendly, as well as responsive to my individual needs. I was impressed with the quick response and installation. I will most definitely recommend to any interested friends and family.

Madison gave a very professional presentation along with a very pleasing personality which sealed the deal. Zane, our installer was equally as efficient. My wife and I felt that he gave us a very good demonstration of the basics without getting too technical.

Well we started out really good, was very impressed with salesman and tech that came over the next day to install our system, but the tech found out we needed a transformer for our doorbell camera, he said he would be back the next day and call us before he came over, well that was 6 days ago and still no call and no show, I understand they are out drumming up more business but finish the jobs you start, we are still waiting for a response to this issue.

Hamza was friendly, professional, and he has a great sense of humor. I like the fact that he took his time to explain everything to me and show me how cameras worked. I can tell that he really like his job. He waited his technician to arrive so he could introduce us to each other. I can’t remember the technician's name but he was very professional, very friendly and worked in a timely manner. Great employees.

Vivint’s entire streamline is solid! I was 100% pleased from the first step at meeting their sales rep, Tanner to meeting their technician, Logan to getting to know my new home security system. I’m a happy new customer & highly recommend Vivint!

I cannot say enough of Elizabeth **. She is one of the best Reps I have ever met. She is everything a Rep. should be. She is excellent at what she does. Great job Elizabeth **. Unfortunately I do not remember the installer's name, but was very kind yes mam no mam. He did an excellent job too. They both explained everything to the “T.” Now did I get everything? Probably not. That’s where the Vivint team comes in to help me when I call. They are both rated a 10. Now as far as the service working I cannot rate at this time because I haven’t had the service not even a day. I hope it works excellent just like Elizabeth & the installer.

Our service tech was very helpful and acknowledge about his job. He explained the system very well. Very helpful and helping me to get out of my contract with ADT, had Vivint in the past. Looking forward to my new service.

The Vivint home security system technician who set up our home security system was very knowledgeable and professional. She answered all of my Family's questions in detail. She was very transparent with what Vivint had to offer to include all costs. We feel very secure with our new home security system. Thank you Vivint and a special thanks to the tech who set everything up, you were awesome!

I am extremely pleased with the customer service I received from Nick and our installer Jeff. Nick answered all of our questions and was very friendly. My husband and I were very happy with the work done by our installer Jeff as he was knowledgeable, friendly, professional, and made sure we were pleased with our security system. I would highly recommend Vivint to my family and friends thinking about getting a home security system.

Good services, nice people In charge and awesome equipment so advance, now I can feel my house is fully secure. I’m not worrying anymore somebody try to get in my property. I can recommend this company to my friends so that they have secured home and easy to used it and perform it as well.

I signed up for services with Vivint and I was amazed at the quick response and installation on the same day. The sales lady was knowledgeable and answered all of my concerns. The technician was also knowledgeable in his field, as a matter of fact, he was an expert. He worked quickly and efficiently. I had a wonderful experience and will recommend Vivint to all homeowners, and to anyone who just wants a peace of mind knowing that they are safe and secure in their home with a Vivint Smart System.

He was very nice and did his job well. He explained everything to us and answered our questions that we had. We do have more questions than we thought about though after he left that I still need to contact you about and ask how the motion sensor works. If someone is home can you set it and not have it go off or is there a way to shut off just the motion sensor if someone is home and wants to set it to feel more safe while their partner is out at work for the day?

Excellent service and professional job, technician very patient and helpful to make me understand the system, some minor difficulties came up, but almost all were resolved in a good way, I hope to make this system an integral part of my house.

Justin ** displayed amazing technical and customer service skill sets. He was very thorough and took care to ensure everything was considered prior to, during, and after installation. He spent time explaining all features of the smart home and went ensured equipment installed was optimal and visual pleasing. Thank Justin for taking such great care of our home!

Installation of a camera bell and front door sensor. Also water detector and carbon detection in the basement. Sam and Kevin did a fantastic job. They went over all the details of the agreement and the service I was receiving.

This was the worst idea I ever had. I had a salesman come out and say they could supply me with an alarm for 200!! (DIY) when I received the alarm I realized it wouldn’t work in my shop. I called them and they informed me it would not work because I have rolling bays and the sensor cannot work in the different climate changes!! That’s when the fun started. I asked to get an address to send the system back and get my money back. They put me on hold forever and I run a business so once it goes past 45 min I have to get back to work.

I was very pleased with the technician!! He did an exceptional job! I highly recommend Vivint to anyone looking for a home security system. It’s so much easier to use than the competition and the price is reasonable! We love it! Thank you Vivint!

Both Clint and Andrew were very professional, friendly, knowledgeable and willing to help us understand our new system no matter how many questions we asked, awesome customer service. I would definitely recommend this service and these two professionals to friends and family. Thank you so much.

I can’t say enough good things about the team at Vivint! They explained everything really well, were courteous and the install was fantastic! I even had a follow-up text from my sales rep today making sure I didn’t have any additional questions about the technology. I’m really excited about my choice in partnering with Vivint!

My sales rep Jay was wonderful. Very personable. I have turned down every sales person, of any kind, that has come to my door over the past few years. My technician was very hardworking and professional. I appreciate that he walked me through everything that he wanted to do instead of just doing it.

Installation of doorbell was not flush. Could not open mailbox all the way. They came and took photos, didn’t believe me. Broke my back door light. Didn’t tell me. Left part of it lying on the ground. Left gate wide open. I have a pet. Could have got out and got lost.

These guys did a great job! Fast, courteous and helpful!! I would recommend for home or office! And the app seems super easy! I feel like we can start moving things in to our new office now, before we were getting broken into almost daily!

Casey did an awesome job. We discussed at great length the best products for my home. The installation was fast and efficient. Couldn't have asked for more. This my 2nd account with Vivint, prior service was for a business. Would highly recommend to everyone.

The tech knew what you was doing to this. Very friendly. She was very knowledgeable and I was very comfortable and I love the installation. Now that I look at it it was really well done. I'm thinking about put this in my home. This was done so well.

Jack the phone sales rep was incredible to deal with, and very professional. Chandler the installation rep was amazing. 100% knowledgeable of everything I had questions with. Overall perfect experience for me. I would recommend everyone I come in contact with. The system, and phone app seem super friendly for a non tech guy like me. Thanks guys.

My installer was fast, friendly and efficient. Great experience. He was great at teaching me how to use the system. My garage area is now so much safer as is the rest of my home. I also appreciated his suggestions and explaining how he uses his unit. An appliance person while he was here and the customer service mindset there was a fraction of what I have received so far from the Vivint staff.

The crew knew what they were doing, but no face masks on any of the 4 installers. My wife and I felt that they were condescending regarding my questions. I was not happy with their eagerness to be on to the next installation.

Nick was very knowledgeable about the product and he was bought in and also confident about services. If we experience any issues, we are confident that Nick will help us. Camera and alarm services are working fine and has clear images/video. The alarm system is easy to use.

The rep explained their products well. The is installer was very thorough and made sure everything’s was working and kept things clean. The product works well. My only feedback would be to integrate with the Apple ecosystem for home automation. Overall it was a great experience.

Customer service are very rude, they lack of accurate information, I scheduled an installation appointment and the customer service representative (Nick) didn't put it on the system so they had to reschedule my appointment. When the technician arrived he had me go through a whole process and procedures that wasn't exp explained to me before. I was about to cancel the service however, the local technician (William) showed way better attitude and professionalism that made me change my mind about cancelling. In summary, there need to be better coordination with the phone representatives and technicians and the phone representatives need to be better trained, I talked to two of them (Nick and Luke) and both didn't show interest in my business.

Provided excellent service! Everyone I dealt with provided excellent service and went above and beyond to make sure we got fully activated in our 2nd home. We would definitely recommend Vivint to other potential clients. If anyone needs security, use Vivint as you will not go wrong with them.

Easy to use. Tech was fast, easy to talk to, answered all questions. Like that someone is available anytime for questions. Equipment is a bit higher priced than most. But the quality is very good. Even able to see clear at night.

The installation process was a breeze. The technician was on time and was very knowledgeable as he took the time to explain everything. I was not pressured with sales tactics and got exactly what I wanted. Overall, I was very satisfied and happy with my purchase.

Mr ** was so customer friendly that he gave me his personal phone number to ask questions. That is amazing that he is so committed to the company. He never turns off his dedication to the company and that means a lot to me as far as quality service.

Tech was very professional and did his job quickly. He cleaned up after himself and left no mess. I have no complaints for him, and would highly recommend him to a friend or family member that would be interested in Vivint.

Both the service representative Jonathan ** and the installer Dan were very thorough and courteous. The install was quick and efficient and there was no mess left behind. They were aware of the COVID guidelines and wore masks. Great experience!

Just had it installed. Technician was professional and careful to make sure we were pleased with placement of devices and understood how to use them. It works great so far! The cameras are clear and all areas work well. He was thorough in explaining how to arm/disarm, set up, and how to changes settings and other features.

Everyone has been great from the seller to the installation. I am very happy with everything Brandon did to help me. The girl that installed the system was really nice and fast. It was obvious she knew what she was doing.

Ryan ** is a delightful young who provided us with very good customer service. Additionally, so have enjoyed using the product & feel as if our home is more secure. My husband is sure that I'm more safe than I was before. We're both happy that our peace of mind has increased.

The salesperson Chris was fantastic with working with me and showed me all the products that I would need. He made it super easy to decide what to get and how everything works. The equipment is great and I’ve worked with it before. Super smooth super simple and foolproof.

I did not understand the setting for the record time frame= 15 min., 30 min., 45 min., hour, 2 hours, etc. The install Tech was not very forthcoming with instructions. We selected hours, but what 12 hours will it record?

I had my Vivint installation yesterday and it was amazing! Thank you for your service:) I had ADT before and I am so glade I switched to Vivint, I now have everything that I wanted in a security system for my home.

Lucas was very knowledgeable and very thorough with us and earned our trust. We probably weren’t the easiest of customers but he was very patient with us and allowed us to take our time. So far we are very please with our service and the products!

Am really impressed with Vivint Security. l like the security panel. It lights up and I’m impressed that you can see who’s at the front door by looking at the security panel. In the picture quality of seeing the front porch in my back yard is great. Also they put a device in my car that lets me know if there’s a problem with my engine or if I’m running low on gas. My son can also tell where I am and was very impressed with Stetson the sales rep and Riley the technician.

The salesman was professional, personable and explained everything until we felt comfortable. Gave us time to talk it over, and was never aggressive or pushy. The tech installers were on time and installed the system quickly and professionally. The training given was helpful and gave us a good feel for using the system. We are very happy with our new security system!

Our tech was courteous and efficient. Installation took longer than quoted by the salesman. The tech worked around myself, my wife and our two dogs. Equipment was well positioned. The training we received was sufficient and mostly intuitive. After completion the tech cleaned up his tools and didn't leave a mess around the house or garage.

Very professional! Reliable. Love the service. Great employee. I will refer my whole family and friends, I have service for home and business! Tim was amazing! Loved his energy and personality and on time, great, fun, professional, reliable, knows his stuff, very great. ****

We received a quote from one representative. But we were hesitant on cost. Another representative in our neighborhood had taken care of other people in our neighborhood and was able to cover several more items for the cost of our original quote. They were able to arrange install same day, and the gentleman worked very hard for 5 hours in the extreme heat to put in all of our equipment. The only thing I would have appreciated would have been if the installation technician had worn a mask inside our home. I asked our representative to relay the request but it may have gotten lost somewhere. We are very pleased with the quality of the cameras and services. MH

Vivint has top notch customer service. Installer very polite and knowledgeable. Customer service rep was kind and accommodating. Our whole experience thus far has been seamless and easy. I would definitely recommend this company if you are interested in a home security system.

The Vivint sales rep who “sold” us the system was respectful and straightforward. I asked for open, honest and bottom line conversation, which, is what I got. However, during and after the installation I felt that some of the finer details of installation and how the systems works were missed during the sell. Full disclosure, I did not ask therefore I missed my responsibility to be informed.

Fast efficient, great work. From start to finish, they got the job done in a timely manner. Friendly techs, quite informative. Great value for the price. I would highly recommend. Very happy with my decision. GREAT JOB. THANK YOU VERY MUCH.

I have been considering a home security system for a while but was not sure where to start. When a Vivint representative stopped by, they answered all of my questions and helped me select an affordable system that met my specific needs. The system was compatible with some smart components already installed in my home, as an added bonus. The whole process was complete that afternoon, and the sales and installation team were very friendly.

Brian was great. Very helpful and informative. Answered all of our questions! He was also very personable & friendly, and made us feel comfortable And like family while In our home Giving us information about the product! Would definitely recommend him to our family and friends! GEAUX TIGERS!

Eli and Kaden both did an amazing job. Eli initially let me know of all the security benefits I would get by using Vivint and presented them in a polite and relatable way. Kaden came in after to install everything, and did so efficiently and swiftly. Both Eli and Kaden never made me and my household feel uncomfortable and did a great job.

Kelly and his team are awesome. His team installed equipment within 2 hours. I feel safe and secure. My home became a smart home after installation. All features are controlled via app in my phone. I would highly recommend VIvint to all my friends and family.

Having this security system I feel more safe, and I can sleep better at night knowing I am well protected. I would recommend your service to all my friends and anyone else. I feel good knowing my home is protected when I’m gone.

Excellent sales pitch, very detailed and thorough. 2 person team installed all equipment efficiently, demonstrated how to use new system, answered all questions. They all were very professional and respectful.. Overall an outstanding job. We would highly recommend this product and this company to our friends and neighbors and will do so at every opportunity!

We just had the system installed so far we are loving it. The Sales rep was so nice and knowledgeable and answered all of questions. The install person was awesome with helping us pick the best location for all of the equipment.

My install guys were awesome! They were professional and kept me informed during the entire install. They taught us how to utilize the system in simple terms we could understand. They worked hard and got our system installed perfectly to our liking.

Vivint removed my existing security system and installed a new security system without my permission. They talked my wife into a "free trial" and she already tried to cancel to no avail. However, they didn't do their "due diligence". They didn't ask if she was the actual homeowner. There was never a Power Of Attorney in force to authorize any changes while I was gone that week. I am the homeowner and I never gave permission. The removal and installation was illegal and the system must be restored as it was free of charge, immediately. How did they know she was my wife anyway? She could've have been a tenant! Do not ever sign up with Vivint. If they are willing to break the rules just to make a sale, then they cannot be trusted. Salesman: Matt, phone ** (Did not return my voicemail). Customer Service: Crystal, Employee ID ** (Not authorized to fix the problem, has to have another department call me while I'm at work without cellular service).

The Vivint technician James was punctual and courteous. The technician was very clear regarding what the installation involved. The technician explain what he was doing as I watched. Once the installation was completed, the technician explained how to use the system correctly. I would recommend Vivint to others.

The team was Very professional, courteous, and thorough with the product install as well as instructions on how to use. Also practiced Covid safety protocols. A+. Install was seamless. We went over all aspects of program functionality, as well as uploading mobile app. Used virtual meeting to go over all aspects of contract.

Technician was courteous and professional. He did a great job and did not leave until the system was fully functional and we understood how to operate the system. Vivint provides a good security system that integrates well with the other devices in our home.

So far so cool. The technician was able to answer all of our questions. He didn’t try to sell us on anything but rather was very informative. We especially appreciate the seamless transition of using the Vivint App. Thanks for the peace of mind.

Chris was very professional and knowledgeable. He spoke well and explained everything in a way we can understand. After we agreed the Tech Tray came and he was good in what he does and very thoroughly And knew his job well. He was very personable and polite. I should have joined Vivint long time ago.

Ordered a Vivint security system with five cameras and I had a great customer service experience. Vivint had a tech install my system 24 hours after I ordered and they did a great job getting my install done in a timely manner in over 100 degree heat. My tech even braved my attic at 160 degrees to get the job done. I found the whole experience from beginning to end to be highly professional, timely and affordable. The system itself is great, easy to use and is more affordable than competitors. Highly recommend.

Your representatives Preston ** (sales) and Peter ** (install) were both professional, knowledgeable, polite, courteous, and appropriately friendly during our encounter. They both represent your company very well. I hope my cancellation with Brinks goes as smoothly as my conversion to Vivint. I look forward to actually getting results when/if there are future concerns with our new system.

The stress of buying a new house is a lot on its own, let alone all of the little details that go into getting settled in. The fact that a representative showed up at my door to talk to me about a security system was the biggest relief. Having a custom security system less than 24 hours later is amazing and I have never felt safer living on my own.

The technician that came out to put our smart system in place was little over an hour late getting here so that changed some of our plans for the day, as it pushed back the entire install timeline but he did a great job, great conversationalist, had a mask, was extremely helpful and knowledgeable and he was overall very friendly. System is easy to understand and looking forward to using the security and smart thermostat features on my phone.

Learning about the system beforehand, during the installation and the walk through afterwards was super helpful and easy to learn. The process was quick and easy and the guest service was impeccable! They arrived to my home earlier than expected and took safety measures (face mask, social distancing) throughout the duration of the installation process.

I am so excited that my wife and I can now lessen our anxieties by having more security added to our home. The sales representative that surprised us at our doorstep did a fantastic job on being very low pressure and also being transparent on exactly what we were getting into and have no surprises whatsoever. I would highly recommend Vivint!

They’re very professional and I have peace of mind with their security system installed at my property. Prices are fair and I will be using them in the future. The app on my phone makes it easy to keep track of people approaching my property and to arm the place.

I was very impressed with the young salesman. He was not pushy just showed me how his system could benefit my needs. He was very nice, polite and answered all my questions. The tech installer was awesome. He gave the job 120%. Before he left my house, he make sure I knew how to operate the new system and was very concerned that he had placed all the cameras exactly where I wanted them to be. I will recommend this company to my friends and family.

The Vivint experience was awesome from beginning to installation - other than sale pitch for internet - customer service excellence! Everything was explained clearly and precise - installation tech called, was on time, met some challenges but found alternatives - very determined!!!! He explained everything and took the time to explain the system to my 92 year old Dad.

The rep, Lance, was excellent to work with. He was very polite and respectful. I learned a lot. He was not pushy and was very knowledgeable. I enjoyed hearing about Vivint. Jesse, installer was also very respectful and helpful. He will finish today and is working around my work schedule. I’m excited to learn the functions and begin using it in my home.

Alex was great, he took his time and walk me and my husband through Everything. He done a great job. You need more people like him working for your company. He spent a lot of hours with us showing us a lot. He's great.

My experience was awesome. Not only was Anthony knowledgeable but he shows that his concern was on me learning my new system. He hit every point, and made sure I had a clear understand on everything. Altogether a wonderful experience.

Everything went well, Aaron went through everything with us and explained everything. Felix the tech also did a great job! Definitely will recommend to friends and neighbors. Been trying out the system. Getting familiar with features and so far we like it.

Rossell was very friendly, respectful and very informative! The installers were also very nice and quick and neat about everything! I'm not electronically inclined but they all made everything easy to understand and answered all my questions. They even upgraded my router so my equipment would work with my phone so I didn't have to wait for internet provider to do so.

Sale person gave incorrect information to make the sale. The equipment still isn't fully installed and unable to use all services. Not satisfied by the experience. We were told everything worked without using wifi and it had its own cellular like service so wifi was not needed. Very untrue.

Luis from Vivint made our installation process one of the best experiences. He was professional, friendly & very knowledgeable. We love our new system and would highly recommend it! Our family feels safe and protected due to the products y’all offer. Thank you Vivint!

The sales and Installation were great! They came right in and did their job, instructed us, and left! Timing is everything and these people did their ABSOLUTE BEST! Vivint Security walks their walk and talks their talk! I am absolutely over the moon about my new security system!

We had been debating back and forth on getting a security system. So glad we went with Vivint! It was all so fast and easy! The installation team was in and out. Answered all my questions! Our rep KC made everything so much better. Very nice guy!

I will definitely recommend to all my friends! Tim the installation guy was extremely professional, very clear and courteous during the Pandemic, very thorough with going over my plan, the equipment and the details of the installation! Great product with great staff!

My wife and I are extremely happy with Vivint. The salesman and technician were very friendly and professional. They provided great customer service. Installation was done in a timely manner. Equipment looks modern and was easy to learn. Would definitely recommend to anyone looking for professional home security installation.

Updated on 09/03/2020: It's been about 3 weeks since my last review "Conned into signing with Vivint". Since then I have found more and more on how dishonest the salesperson DeMarcus P. was the day I agreed to the services. I was told that a soft inquiry was going to be ran against my credit. Turns out Vivint did run a soft credit and did not approve me. So without informing me that I was not approved DeMarcus went ahead and ran my credit through a third party Fortiva Credit without informing that he was doing so because I was not approved by Vivint and that the inquiry will be an hard inquiry. DeMarcus also assured me that I can cancel Vivint services at any time with no fees because I am not be in a contract with Vivint. But I will need to pay for the cost of the equipment. I said: "ok that is fine". I found out today that that was a lie as well. I will have to pay $2,500 to cancel services.