Vivint Reviews

Our installer was quick and professional. He was able to install our equipment and explain how to use it in less time than estimated. I would recommend Vivint to others looking for a security system.

They did a great job during installation and walked us through the whole process. They made sure understood what was going on and how it all worked. They got straight to work and didn’t waste any time. Was an overall great experience.

Great customer service from the agent. He took his time to ensure that everything was working properly, and he was very patient showing me how to navigate the system. I am also very impressed with the security system itself. I am very satisfied at the moment.

Chris was super super nice and very informative. The security system is user friendly. The app makes me feel so much better knowing I can check whether the house is armed when we are gone. So happy that we chose Vivint for security!

Had a wonderful experience with our tech Nyame ** who took his time to make sure we understood how the system work and very diligent in his install. Overall very happy with the experience. Thank You Nyame for your patience in explaining everything.

I bought a house with Vivint already installed so I called them about pricing to keep the product in my home. I had a service tech out the next morning and got some additional equipment set up. The technician was very friendly and knowledgeable. I felt like I got a great deal and great product.

Kerry ** was professional, informative, and helpful. He answered all my questions. He showed me how to use the panel, app, and smart locks. Thank you Kerry for great service, and for communicating that you could arrive early if it worked for me.

My Vivint experience was simple, easy to understand and wireless! The installer Matt ** was nice, kind, very knowledgeable and very professional. Vivint also offered me a much lower home owner's insurance price that I jumped on right away! I would recommend them to everyone!

Sales rep and technician was very friendly and passionate about our concerns of safety and the importance of having equipment that function properly. Was given assurance of the quick response we will receive from a trigger alarm of any source which helped us feel more safe with the monitoring of our home.

The team was amazing, guys really knew their stuff, setup was painless and that crew was an amazing team together. System was set up with no flaws and my wife approved of the work done lol. Team even recommended the insurance you guys offer to me just to see if I was interested. I appreciated everything fellas!

Do NOT walk away from VIVINT'S SMART HOME but..instead. RUN AWAY faster you can!!! from it And DO NOT OPEN THE DOOR FOR THIS CROOK GUYS!!!! They easily enroll you into a 5 yrs contract!!!! Their products fail in all ways. Front door code is not working. Garage door??? Your cell tells you once you drive away that Garage fails to closed...WHEN IT'S CLOSE.. Thermostat cool or heat. Same situation.. The putted it and VERY ANNOYING whistle on front door camera THAT ME, MY FAMILY, FRIENDS AND NEIGHBOR HATE IT!! I did call several times. They called me and nothing happen. THEY IGNORED YOU AND NOT FIX ANYTHING.. Pleaseee do a favor to you, your family and your POCKET. DON'T GET INTO THIS MESS. You will regret it badly!!!

Kenneth did an awesome job and made sure I knew how to use my system efficiently and effectively. He went over and above what was expect in my opinion and he is extremely knowledgeable about your product and his profession. He represented you well.

Technician was on time and wore a mask the entire time. He was pleasant and professional. The only issue I had was that he didn't seem familiar with the equipment. While showing us how to use the base station, he didn't seem confident about how to work it. Overall, the experience was better than average.

Answered all my questions and concerns. Great set up for a low price. Threw in some great extras. I am overall happy with this service. I love how my children are going to be more protected. 5 stars for this company!

Tim was very helpful and polite. I will recommend him to anyone that needed cameras or any type of alarm system. Cameras are clear. You can hear everything. I just love the service I received. I will definitely continue to shop with them.

I was very pleased with overall installation by Julio. However I would like to mention prior to install I had a question that could not be answered by your cust. Svc team. I was transferred three time without success. The installer called me to confirm and he answered my question/concern.

My overall experience with getting my equipment in the home setup was amazing. Very polite and quick. The tech was able to get me set up via text due to high call volume which was great. I was also able to easily follow his directions via text and successfully get my information programmed.

Yes I will refer you to friends and family. Love the opportunity and thank you for the opportunity. The guys were very curious and explain every detail so nice and sweet. They were very wet friendly and I love the system and the camera work perfectly. They didn't take long to install. I feel more secure now. I'm a single parent with kids so thankful for the opportunity to be able to use this system and the price was civil. Yes I will be telling friends and family about Vivint.

Walt was so great! Customer service is a huge plus for us & he exceeded our expectations!!! Gave us pros & cons which was definitely something we were looking for. Didn’t have us spending any more money than we needed to!!

Good job. Thank you all. Need to talk again if all possible. We will see how this works out for us and let’s see how it is going to work out. Thank you all again and of course thank also Jim and his crewmen.

The two guys that came out were the best, they were very friendly. Great experience. They made sure they did everything we wanted, and everything was covered and protected. When they came here weren’t in a rush and listened to all my concerns.

The technician was great at explaining everything, the price was good for the quality of the equipment, and it’s affordable! So far it’s amazing! I love knowing who’s around my house at all times. Best Home Security I’ve had so far.

Everything about the experience was great! He was polite and professional, the team should be happy to have him. I would definitely recommend Vivint to family and friends just based off of the service I received during initiation and installation.

So basically they are pretty fast to collect signatures and information but they aren’t accurate when it comes to installation time and they only installed 75% of the equipment needed. I am waiting on a router and also my dvr to be installed and without it you can’t access the app or mess with settings on our phones. Most of the settings are on the phone app and not on the panel. So they are sending a tech but it might not be until a whole week from today.

Both Chase and Jacob were very pleasant and very knowledgeable about products. Both were on time and very easy to work with. They were both patient with me and my wife. The product so far is very easy to use and cameras are amazing.

The guy that came out was very helpful and detailed. He explained everything in a great way. He was polite. The Vivint system will be a very helpful system for me and my home. I will definitely recommend this service to anyone.

Was very pleased with the installer. Explained things very well and was very respectable. Would recommend him to install for others whom need a security system. He was very professional and personable as well. Was efficient and got things done in a timely matter.

Our technician Davis did an excellent job. He was very polite and informative and professional. He went through the entire install without skipping a beat and never left me questioning his work. Would personally recommend him as an installer and the system itself is overall very easy to use and makes us feel extremely more comfortable to have one finally installed!

Vivint is an excellent company. I recommend to everyone. Albert the tech onsite was great. Very knowledgeable, ready and willing to talk to the other side of the company to discuss and resolve any problem issue or concern. Thorough, very polite and professional.

Install was great and the installer was very knowledgeable and professional. I would recommend Vivint's products and the installer Justin to anyone. The cameras are quality and the new features on the cameras have improved tremendously. Also got all the equipment at a great price.

The technician provided exceptional customer service and was very knowledgeable at his job. He educated us on the security system, and made sure that we were comfortable with its layout. Definitely a great experience for our first installation with Vivint. Would recommend to a friend.

I was very happy with our experience of getting the Vivint security system installed. Fredy was very thorough & helpful in explaining the finer details of the security system including cameras & temperature sensors. Would recommend to a friend in the future.

Installers computer crashed and I had to wait for it to be fixed before signing for final installation could be completed. Then they ended up having to call me later to complete everything. By then it was after 6:30pm.

I would like to commend and thank Krew and Jamie for their professionalism and thoroughness with marketing and installation. I really enjoyed talking with both of them. They really know their jobs and seem to enjoy what they are doing. Great Job Guys!!!! Stay safe out there as well!!!

Sales rep was amazing, but not happy with install. Panel keeps coming loose from connection and so they are going to have to come back out to fix the issue. For the amount of time he was there, it should have been 100%.

Vivint staff was great thru and thru. From the initial sale to the installation. Associates were friendly, thorough, courteous and knowledgeable. Would definitely recommend to family and friends. Excellent product features. Easy to use product. Much needed protection in the times that we are living in.

We had been wanting a security system for a while but didn’t think we could afford it. We also have to lease our house because we are not able to buy a home atm. The salesman knocked on our door and by the time he left we had one already being installed!! All for a reasonable price too! He went above and beyond to get us this awesome security system for our family and we love it! I would recommend to friends but they all have it too! The kids are safe and that’s the best part of it all. You can’t put a price on the well being of your loved ones and the sales rep worked it out for us because he was a good man and a good salesman. We also can get a new house and we can take the security system with us! There are so many great things to say about Vivint and I hope all families can feel safer by getting Vivint.

The tech guy was punctual and professional. He explained everything and did an excellent job! I was a little hesitant during this COVID climate but he had his mask and all the documentation was signed via his tablet. They also had better pricing compared to their competitors.

The person that came to my house was very knowledgeable, considerate, and was a pleasure to be around. He knew what he was doing and he kept me entertained the entire time he was there. I am very happy with the services that l received and would recommend.

The Installation Technician was very professional, polite, and instructive. He completed his work in a timely manner, and was very neat. He provided exceptional instruction as to the operation of the system. He also was very detailed in explaining the user agreement.

Preston helped us understand everything and answered any questions we had! We are very pleased with our new security system, it makes our new home feel more safe with the extra protection. I will definitely recommend to family and friends.

Employees are professional. Completed the job in a timely manner. Technician was very knowledgeable about the product and service. Will definitely recommend service to family and friends. You get more products and services than what I received from my previous provider but for less.

Setting up an appointment was easy. We had an urgent situation and the company did their best to get us in as soon as possible. The technician was polite and informative when he came to set up our equipment. Nothing but good things to say so far! System will definitely give us peace of mind going forward.

The tech, Steven J., was amazing and very knowledgeable. He went above and beyond to make sure I knew how to use my new system. The entire process with Vivint Sales and the install with Steven was seamless. Definitely recommend and will continue to use.

I was very happy with the explanation given to me as how the system will work once installed in the next day. Will feel more at ease once installed working and guarding my home and vehicles at night and my neighbors home as well.

My tech name was Fernando. Tech was punctual, professional, a great communicator not to mention very knowledgeable in products he activated in my home today. I would highly recommend Fernando and look forward to contacting him soon for some upgrades.

Kevin and Caleb did an amazing job during my install and worked hard to get me the best package for my needs. They were really personable and I was never afraid to ask questions. They were quick and efficient, and very knowledgeable about setting up new systems and getting the wiring down. Thanks for the great service!

We had this system installed about two weeks ago and have had nothing but problems with it since. The door doesn't lock like it's supposed to and there was never any "window break" installed. We called customer service and tried to cancel the service and they told my husband that we would have to pay 3,000 dollars to cancel the service. This is a new system that we haven't had that long and all we wanted was for them to come take their equipment back out. Customer service was of no help whatsoever and now we are stuck with a system that doesn't work. We are not happy with the equipment or with the customer service provided as they offered no resolution.

We just had a technician, Zack, come and install a Vivint security system into our home. The system is top notch. The camera clarity is unlike anything I’ve ever seen. Zack was so helpful answering my millions of questions and was very knowledgeable on the equipment. I appreciate a company that not only sends out skilled technicians but also knowledgeable technicians. So far, our experience with Vivint has been superb.

Very disappointed. Communication is terrible, and a follow up appointment today to finish installing was a no-show and no-call. Really beyond frustrated with this company. I feel like I got roped into a scam. If someone doesn’t contact me tomorrow I’m cancelling my contract.

My installer was great, very personable, and explained everything well. He came in was professional, wore a mask did not complain that I did not. We had just closed on a new build and he showed up early which we was very grateful.

Just moved to Utah. Needed some security and went with these guys. So far, the experience has been great! It was a quick set up, quick activation and friendly services. Pricing is also pretty fair for a good system install and equipment. Luckily for me most of the equipment had already been installed. I’d recommend these guys.

It was a delight to have the Vivint tech walk us through all our system, equipment and all the questions we had. He was very knowledgeable and helped us understand how we can fully utilize everything we installed. Love Vivint! Definitely recommend.

Service was great and we love Vivint. So far nothing but great things to say. The tech was awesome, everything looks great. The touch screen is amazing and the tech thoroughly went over everything and we are confident in everything.

We were in the market for home security. We had several neighbors post about Vivint and thought. Let’s hear what they have to say. We were sold! Great information shared and not pushy at all. Amazing service from the sales representative and the installation technician. Highly recommend!

Vivint offers a great service as well as essential equipment needed for home security. My first interaction was by phone with a customer service representative named Scott **. He was pleasant, but I found that he provided inaccurate information pertaining to cost. He also failed to mention the financing portion of the equipment and service which you would have to qualify for. I could see that having a negative impact on attaining customers who simply do not like to be blindsided.

Cameron was professional and very knowledgeable about what he was doing. He was very helpful and cheerful with positive energy. Would gladly recommend him for further service. This service seems to do everything that I'm in need of and more.. Thanks for everything.

Awesome products and great service! Install tech was awesome! Couldn’t have asked for a better or more easy home security set up! Called and set up everything on Monday and the install tech was here the next day to install everything!

The techs were extremely polite, professional and knowledgeable. They walked me through the install prior to any work, and made sure I had no questions in the end. I would definitely recommend my family and friends so that their experiences are just the same.

Yes I would you guys are very nice. Great service, friendly, affordable. Great customer service. So far everything good other than not getting my outside camera. You guys keep us posted on everything. I really do like that. Can’t wait until everything done.

Great team and service. Very knowledgeable and friendly. Your salesperson was informative and knowledgeable. Told us the different options. Your service team showed up three people in all. Went to work. Job done properly and efficiently

Enjoyed the entire experience from initial phone call to Elden arriving and installing the security equipment. IT was all done in a professional manner, on time and I would recommend Vivint to others looking for quality home security. Again, Elden did a great job installing and answered all my questions with ease.

Hello, Daniel S and his partner did a fantastic job and overcame some unique challenges. They installed a full Vivint camera and security systems and linked it to my existing technology. They integrated the garage My W system to ensure I had a single interface. Superb job. Thanks, Ed.

The guys that came to install my system were super nice. They were polite and respectful the entire time. They answered all my questions without hesitation. They made good recommendations for camera placement and accommodated my requests. I will recommend Vivint to family and friends in the future.

The salesman that came to my door lied about multiple things just to get my business. I was told there was no contract and I was told I would not be charged anything upfront and those were both lies. I’m about to call and cancel my older services and find out if they really do cover as much as I was told to switch over. Very disappointed.

My installer was a terrific pilot young man. He did a great job explaining and setting up my system. He left my house very today and explained the system to me perfectly. I would recommend this young man any time. Top service hand.

Installation went fine. Good recommendations for where we could use some additional equipment; had an area of exposure in the front of our house. System is very user friendly and I really like the app interface. Much better than the last two ADT systems we’ve had.

The sales manager, Jon, was great at describing the products and getting my install appointment set up. Jesse installed the new system and answered all my questions with professionalism. He showed up and was patient with me as I learned the new system. Highly recommend Vivint smart home.

This was a great experience overall. I would definitely recommend others to use the security system. The services they provide was done professionally. Did have to wait an extender for a little time to make sure that the cameras were operating properly. Good spent multiple times trying to configure all systems and equipment with users very professional manner. The pricing was Very reasonable for our princess. Will recommend having to several of our other locations that we have within a couple.

Sales rep Preston was knowledgeable and professional during our conversation. He explained everything clearly. Isaac the installer was great, quick and accurate and walked us through step by step on the app and security. He was able to wire everything without making it look tacky.

Love the system, features and the installation tech was great. But the sales rep needs to be more knowledgeable! I asked him several times if all my windows would be included/covered and he said yes, turned out that's not the case!! You have to pay extra for windows!!

Chris did a great job! A+++. He carefully walked us through each step of the installation process and told us what to expect once everything was set. He told us what our options were to expand on our service, but never seemed pushy. Highly recommend!

Ish explained everything and installed the equipment efficiently. Great experience. The equipment is first-rate and very affordable. I feel that all of my concerns have been met. The customer service is a part of the signup and they wan to ensure that you know everything before you sign.

Your installer was completely professional, and worked extra hard to make sure our system worked. He has to put in an extra amount of work! But was awesome and made sure we were completely happy with the system! I would recommend him to all my friends!!

Michael provided exceptional service. I recommend him to my brother in law as well who was very pleased as well. He is very knowledgeable in what he does. He went over all the forms and took the time to show me how to use my new equipment.

We are going through a pandemic but yet a tech guy was to my house without the proper PPE. He had no gloves and no shoe protection. Several time I had to remind him to seal holes he made in my wall. He even left an equipment plugged in in an open area in the house. My backyard camera stop working on the same day. I am not yet a Vivint customer but my experience so far is not the greatest.

Our technician Chad was awesome. He took the time to answer all questions and concerns. And showed us step by step in how to work our new system. Everything looks great. Dani the rep that set up everything had awesome customer service, she went over everything. Thank you, Dani and Chad.

I just had a Vivint consultant come by. He was very personable and easy to talk to. The deal was too good to pass up for what I have been wanting. Being a single mom, security is very important. Installation occurred right after I signed, so no waiting. I had 3 guys installing which took no time at all which was nice. Full training on the system was provided. Since I just got it, I can't comment on the actual service yet. Sales and install process was easy. I got all the products I wanted in the promotion.

Yes I would recommend your service. Reliable, great customer service with a smile. The tech took his time and answered all my questions. Also he took his time showing me how to use the equipment. This is the type of service people love especially me.

Tech was extremely efficient and friendly. I will share with my friends and neighbors. The technology is easy to use and clear to understand. The price is less than my previous company. Tech even hauled off the old equipment.

It was a very easy process. We spoke to the representative and decided on our options, then they had a technician at our door to install within the hour. Very smooth installation with the technician. The whole process was explained and I figured out how to attach my Amazon Echo to the system which makes everything even easier.

My experience was excellent. My techs was right on time. Explaining things. Answering questions. Being clean about things. Worked in a timely manner. My overall experience was good. I'm happy to be able to secure my home now with camera systems.

Excellent service by the representative and timely and professional installation by the installers. All were willing to take the time to ensure we understood how things work and could operate the system...which was very easy. The customer service component and the portability of the system were also contributing factors for making the purchase. Having a system from a top provider brings greater peace of mind to provide overwatch whether we are at home or not.

We needed a system BEFORE something happened. With little kids it’s important to know where doors are being opened. The quality of video for the live stream and playback are far better than the Ring system we had. Knowing we're protected and monitored gives peace of mind.

After dragging my feet on getting a security system I called my neighbor who is always driving his Vivint truck. Not only was his service amazing and quick, dude came over on a Saturday night. Super impressed. Highly recommend. I’ve had other brands (alarm dot com, ADT) in the past and this one blows the rest away.

Finally after 12 years my husband and I we used to get a home security system. Hector came out and helped us and answered all our questions and even enlightened us on things we did not know. The ONLY reason I’m giving a 4, is because it took a lot longer than a hour and a half to install; but that was someone else’s job.

Purchased a great security system. Mike was great and put me at ease right away. If you're looking for a great security system with cameras Vivint is the way to go. Very easy to operate and affordable. First class system and first class salesman.

Both were very personable and knowledgeable. They answered all our questions and made sure we were comfortable with the system before they left. I would certainly recommend Vivint to anyone I know based on our experience so far. Thank you!

We had an excellent sales experience. Our marketing/sales guy gave us all the information and was clear and concise. We felt fully informed. We had been looking for a security system so it happens at a great time. Our installer was friendly and quick but I think a little too quick. We weren’t stoked About the install of our doorbell. We felt it too low and didn’t show all we wanted too. The way it way installed left able to cut the wire. He then put some silicone behind it but it just doesn’t look nice. We should have had more of a discussion on the issues of placement beyond where the plug was. I'm happy with the install of the other items. As far as the device itself, we love the way it’s supposed to work. We’ve only had it for a day but it’s pretty great so far.

John was great. It was a lengthy process, as we had a lot done, and he explained it every step of the way. He was courteous, on time, and thorough. The system itself is simple, and we look forward to using it. Overall, a seamless installation.

The Vivint technician that came out and installed our system was kind, courteous knowledgeable and surpasses our expectations. She made sure we knew how to operate the system and installed the system quickly! She was awesome, and deserves recognition for the professionalism she displayed.

The techs were so personable and made me feel very good about my purchase/package choice. They were careful in asking me where I wanted the different monitors located, and they have me the choice of moving one if I wasn’t happy with where it was placed the first time. Great service call! I would and will definitely recommend Vivint!

She also did not try to do a hard sell when I had questions. She also informed me of the time I had to change my mind. Also the process was handled like professionals. Paperwork was electronic, but on point.

This definitely happened quickly. The sales rep talked with me for about 45 mins, and then within another 45, the tech was ringing the doorbell. There were difficulties with the installation. The tech cracked the vinyl siding and put an extra hole in exterior wall. They reported the incident and reassured me that there would be compensation or reimbursement for repairs. I appreciated the speed and the pricing seems good with the free installation offer and the financing for the equipment, but I was have hoped for a little be more professionalism from the installation tech.

I had an amazing experience! Ian was professional and did an excellent job with the installation. I highly recommend him and his great installation ability. I give the service he provided a 10 out of 10. He was at my house on time and did the job quickly and very smoothly.

Very Great Customer Service! Had a great experience with same day install. We had been thinking of getting a security system and feel very good about the value we received. I would recommend Vivint to anyone who is thinking about protecting your family.

So far everyone has been nice and helpful. They were early showing up. The guy who installed it was very nice. Did good work. Everyone was friendly. Price was right. Would recommend to everyone. Installation was quick and they did everything how I wanted it.

The overall process was amazing. From the customer service rep to the installer and online experience. The panel is easy to use. The app is amazing and user friendly. The quality of the doorbell camera is amazing. Highly recommend this service to others.

I was impressed with the service and feel like I am getting more for less. I am excited for the doorbell and nice panel. The men who helped us explained things well and were respectful. That is all I have to say.

The install was good and he was very knowledgable. He kept the area pretty clean and we did not have to do much cleanup except some sweeping. He also troubleshooted our doorbell and gave us advice on that which was nice.

Seth M. was super friendly, and very informative, he was interested in getting to know us for us, we felt no pressure from him as far as him landing a sale which also helped make our decision easy! He was very informative. A lot of perks with this company. We love that we own the equipment and we love that if we move they will come Uninstall and reinstall it at the new house free of charge. We went with the doorbell, camera at the driveway which also shows the whole front yard, door sensors at front and back, glass break, and the smoke detector. Super awesome features and the amount of things we can add on down the road is unbelievable. Our install tech Isaac C. was also super awesome and very informative as well. Very little wire visible from his install work which is actually hidden by our couch!??? We are very excited to get to know our security system and see it work. Thank you both and thank you Vivint!

My Vivint tech installer was awesome. Was courteous, knowledgeable and friendly. Left my house better than when he arrived. System works as advertised, products exceeded expectations. I will have to gauge Vivint system for a while but as of now, I am completely satisfied. Would highly recommend.

Technician was very professional and quick! He had a great humor and made my morning a pleasure! He was very thorough with the demo on the system. It is very easy! I feel very secure and know I can reach out to both my salesman and technician if needed. Not only am I protected by the system, I feel I have a good team to fall back on if anything were to happen with the system. Would recommend to any friend or family.

The tech Richard came out when he said he would, he arrived on time, was very polite, and was very informative. Richard kept his work place clean, and cleaned up after he was done. Thank you for a job well done.

Steve ** was my installer.... Was a pleasure to work with... Very informative, Nice, and made it here in a timely manner and finish in such... System is easy to use and I am happy with the results.. Thanks for a great experience...

The sales representative Adam was great and thoroughly explained the process and the security system in detail. Adam was able to answer any questions not only with his experience with the company but was able to back the information up with statistics which reassured me that this would be a great company to have securing my personal assets. Because Adam delivered service with integrity I did not feel hustled out of money or my time with installation. The process from beginning to end has left a high expectation of customer service I look forward to with Vivint security system.

Great customer service. Quick and easy and on time. Vivint is an easy system to use and secures me and my restaurant. I would highly recommend anyone to get going with Vivint. From A to Z was smooth transaction which I hardly find nowadays and that’s why Vivint is exceptional. Best part technician was great. His name is Chad. He knew what he was doing. He knows his work and driving from so far was just awesome. Commendable.

Quick and easy installation. Explained everything good. He explained all my options and helped me get my system working and personalized how I wanted it. Kind and professional as well. He also double checked my existing my sensors and set them up as well. He was also here in a timely manner.

Peter was very professional. He installed the unit and showed me and my grandchildren how to use it. He stayed until he had answered all our questions. He was very curt IOU’s and knowledgeable of this device. He didn’t leave until we

The system is easy to use and the installation tech was friendly and knowledgeable. This was an older home which presented some challenges which they worked through. I would recommend them to others and my daughter used them at her home and is also pleased.

An agent knocked on my door and was everything you could ask for a businessman to be! He told me all the wonderful things Vivint has to offer! I was blown away by their technology and “secure feeling” package deal. The idea that my whole house inside and out can be a smart home had me sold! But ultimately it was the agent! A good company can’t be successful without excellent employees and Collin ** was the best person for the job by far! Thank you and I can’t wait to receive my security system!!

I understand the COVID situation but if your technicians are coming into someone’s home to perform a service I feel as though they shouldn’t be afraid and standoffish to provide that service.. One technician was great... The other one who wore the glasses, had poor customer service. Also I did not get my yard signs or window signs.. Then the technician that installed my door lock did not tell me the code to punch in to unlock my door without utilizing the key... Again I understand the COVID situation but if you're not going to complete the job, next time send a technician who will.

Very pleased. I live in a condo which required a Schlage deadbolt not Kwickset. That was a disappointment as I liked the sleek kwickset design and hard push buttons much more than the big Schlage. Technicians were very skilled, respectful and professional. Doorbell install had no hardwires available and tech had to drill through concrete and steel. Please be aware that condo installations don’t necessarily have the same freedoms as single family homes. As a result, I made two compromises in the system I wanted due to condo restrictions. I didn’t know that the condo front door had the wrong type of deadbolt/doorknob arrangement for the entry lock to be installed and work. I like the simplicity, subtlety and design of your equipment.

Thank you Bart so much for a job VERY WELL DONE! I appreciate you for the overall concern, professionalism, and everything that went into me getting my alarm system. I look forward to recommending you and doing business with you again in the future...

Very Easy to Access, Mike explained everything accordingly to us. Loved our front door camera. I Would definitely recommend this to anyone. Very easy to manage all from your cellphone as well even when you are away.

We were very pleased with the installation of and orientation to our Vivint Smart Home system. It will dramatically improve our security and efficiency. Installer, Rick **, was very thorough and never pressured. Monitoring panel and remote app easy to understand and use. Would highly recommend.

Angel was courteous and professional. Installation was done timely and relatively cleanly. He was never pushy to get unneeded equipment and even recommended a single sensor instead of two, which would have been overkill. Angel ensure my wife and I understood how everything worked and answered all questions. Very happy with my service.

Absolutely outstanding. Timely, patient, seem to be happy with the company he works for and seem to be motivated to help with any other issues I may have. I would like to have him install any future security for my properties. He is exceptional.

This was the best experience with any company I have ever had. The regional manager, Tyler, was amazing. More than amazing. I will recommend Vivint to everyone I come across. I have a situation that I couldn't get help with and Tyler was more than helpful to me and my daughter.

The tech. That came to my house for my installation was super friendly and very helpful with all of my questions and concerns. I had a rough start with the customer service. I called multiple times and was told I would get a call back for scheduling and never receiving and call back. After the third call and sitting on hold for 45 plus min I was able to finally speak with someone who could/would help me.

Both my tech Brandon and my service starter Brain were great. We had to plan the install date to my off day which made it very accommodating for me. The problem we thought we had was fixed in seconds. I would highly recommend this to someone else.

The service was great and the system is super easy to figure out even without the Tech showing you everything which of course he did. First time using one and I love it. Now I can keep an eye on my kids and tell them to knock off the fighting when I am upstairs without yelling lol, plus I know we are safe.

Very informative, professional, and patient. Answered all my questions to my level of understanding (I’m not technical/digital savvy). Unit was installed in less time than expected. I still had time to fulfill some of my other errands. Would recommend to family and friends.

Field agent was very professional, knowledgeable, nice and very helpful. He had to call his manager regarding a problem and the manager was very helpful and knowledgeable also. Field manager Von was very patient and answered all my questions that I asked.

We have been so please by the service we have received from them so far. We move in in 2 days and they have assured us that we can contact them 24 hours a day with any questions or concerns that we may have. They have stayed on top anything that I have needed and any information that I have needed to get to them. They honestly did make it so easy. And because they come so very highly recommended I cannot wait to feel so secure in my new home.

I was very pleased with how the process was explained before it was actually done, and how I was asked if I had any questions before he started. He did his job and explained what he had done, how it worked and if I understood and if I had and questions.

The service was excellent, friendly, kind, and very knowledgeable. I will be recommending to family and friends. The system is user friendly and worked better than I expected. I got the service and it was installed the same day. The camera and the notifications are very helpful. I am happy with the service and the equipment as they are top of the line.

I called because I really need surveillance in my...My credit was checked and so I didn't qualify for certain promotions...I did get offered a promotion of Y sensors outdoor camera, panel and doorbell ...I did my down payment and also had problems with forms reflecting the correct amount. I called today because I did a survey on FB and got a 200 dollar credit and called so that can be applied to my account. And now the technician mention I didn't even have a outdoor camera with my contract! I would like to speak to a supervisor!

The rep was able to accommodate us with timing and always courteous. He assured us of a thorough installation and they would do everything possible to be in and out quickly. The installers called the initial day of installation but it was late and I requested another date. On the date of installation, I did not receive a phone call prior to arrival and I was not at home. They came back later when I was home. The thermostat didn’t work and they forgot to link my motion sensor. I was told they will contact me today regarding that issue.

Sales and installation guys were great, knowledgeable and professional. Had everything up and running in no time. Helped me get the app all set up so we can use it to see cameras and arm and disarm system. Works great.

One of the most delightful reps for your company. Very patient, pleasant and understanding. He was knowledgeable about the job and wore his mask. He was very neat in doing his job, not leaving trash behind. System is very easy to use. Doesn’t matter what age.

They were all very nice and professional. I hope to enjoy our new products. I would recommend them to friends at this point, I have nothing else to add. I just got this late last night. I need a few days to see.

Very pleasant personnel. They were very professional as well. The sales person was very knowledgeable and explained everything very well. The installer girls did an excellent job and were also very friendly. I would recommend them to any of my friends and family!

Installers/Technicians were very knowledgeable, polite and helpful. They offered suggestions, were respectful of my wife and I working from home (video meetings) and went about doing their work, not even letting my nosy dog distract them. I give the crew high praise.

The installer was extremely friendly, knowledgeable, punctual, and concise...couldn’t have asked for a better experience and super excited about my new and enhanced home security system! I was walked very thoroughly through the setup and features of the extremely user friendly control panel and system.

Equipment is top notch. Installer was very professional and knowledgeable. Wish I had this installed sooner. Equipment is a little pricey but you get what you pay for. Don't waste your money on Ring or any of those other DIY video cameras.

Pretty good experience. Technician was excellent. But some things were a little clunky like the cancel policy having to be emailed even though it says it should be a paper copy. And not knowing the cameras need to be wired to an outlet making locations a little restricted.

From the sales rep to the tech, and even the equipment. Everyone and everything is top notch in this company. I would highly recommend them to everyone. I discontinued my previous company as they weren’t nearly as good as this one.

The installers were great and explained everything in detail. They were very clean and neat and asked for placement of everything. They explained how to operate the new system, and also went over what I wanted versus what was needed.

We are Highly satisfied with our tech that came out to install the equipment and everyone else that made this happen. We are so happy that we have Vivint now!! I already feel so much safer. Thank you Vivint for everything.

Dustin, my installation guy was fantastic! The guy I spoke to over the phone to set up the service absolutely sucked. The only reason I felt comfortable was because of our technician. I feel like the company is just nickel and diming you!

I used to really like Vivint but they contacted me to tell me I had to upgrade my control panel and after they mailed me the computer chip, and I installed it. Once it was installed they discovered it wasn't going to work with the cell tower in my area and the existing hardware. Therefore, I agreed to buy an entire new system as well as wait for a technician to get in touch with me so he could reinstall my existing chip because it's going to be the later part of October before they can install all the new equipment and I'm left with no alarm system.

Tech came in, installed the system and educated me on how it works. He was able to come up with a work around. I'm glad I picked this system. Only took a couple of hours. Will recommend to friends and family.

Every part of our experience with Vivint has been great! Our sales rep, Spencer, made sure everything was in order and took the time to explain the features we would receive. We had lots of questions about pricing and the packages that were available which he answered without hesitation. We spent two days speaking with him and he never got annoyed with all the questions we would ask and how it would affect the price we had to pay.

Customer service was excellent. Answered all our questions and quoted the best price for our home. Technician was Very knowledgeable and very detailed. He called ahead of time to confirm appointment and was on time. Answered all our questions. We Will definitely recommend.

Tech Andrew is very helpful and professional! He is very knowledgeable. He is very explicit explaining the software application. He was very punctual to the appt and he made sure that the apps is fully understandable. More power to him!

Carolyn did my install with Vivint. She was fantastic. Very efficient. Ran into a couple of bumps with my old wiring and she quickly fixed them. Excited to see how all the new features I have work. I would highly recommend her to do your installation.

A 10/10 to the great customer service provided by the person who came to install my alarm. He was polite and ready with an answer for any question I had, made me feel more secure with this system. Thank you to him and this service for securing my home.

The salesman was a little pushy but in the end we got what we wanted. One of the selling points was the garage door opener which wouldn’t work and the tech said he has that problem a lot. I wish the salesman would have said there was a chance it will not work. All in all the system seems to work good. Downstairs camera has went offline twice. I did get a package notification while at work this morning and it was nice to be able to confirm that it was there and have the option to turn on the deter to chirp at someone if they approach it. Only been one day but I’m satisfied so far.

Awesome job! Great attitude and done right. Kept everything simple and clean. Cleaned up after himself. Showed me all the jingle and bells about the system and was great to my dogs and was very funny guy. He knows his job and very knowledgeable about his job.

Salesman was very nice and knowledgeable. Installer did a great job. Will definitely recommend to others that are in need of security systems. Can't wait to enjoy the peace and mind that this system gives our entire family for years to come. Thank you very very much.

Salesperson was very knowledgeable about the products Vivint offers. It was a pleasurable experience. I am pleased with the car guard and the door lock and the garage door openers. These products will be very helpful to our household.

I thoroughly enjoyed my experience with Vivint. The agent was very respectful and informative. The tech that installed everything was very professional and very informative and efficient. I believe I’m going to like the service. I would like to take this time to thank you for your services that y’all provide. Once again thank you.

Installers were friendly and very knowledgeable. They were very efficient and left the house as clean as they found it. They were a great team to work with. I can’t wait to get more familiar with the system. The smart home features were a big seller for me. Anything to help make life easier! I plan to add additional items in the future.

Our rep Justin ** presented Vivint and did a great job explaining what we were getting which was over double the amount of protection than we currently had. Getting the smart lock and doorbell camera were great. Give Justin a chance to see what he can do for you.

So happy to switch from ADT. Better experience all round and at a better price and modern equipment. If you are thinking of switching, do it now. Great customer service and follow up. Excellent technician installed and explained everything. I look forward to a long service period based upon the excellent service so far.

This was by far the best experience I’ve had with a security system. From the customer service rep to the technician, I give 100 stars!! The cost is great, the cameras are great, the service is great!! I would definitely recommend Vivint to everyone!

Knowledgable about the job and got the job done in a timely manner. We would definitely recommend to friends and family that are in need of an alarm system or cameras. Both techs knew the in and outside of the job they were doing and seem to be highly qualified.

Great service! He explained everything and walked us through it step by step! Would recommend to family and friends. Love the app on my phone and love the fact that my house will be secure while away from home!! Thank you for making this a good experience! :)

My technician called me giving me an update on his arrival time which was good since I was at work going waiting for the time of appointment. Freddy was on time and polite/professional. He explained things and made sure I did not have any questions. My experience overall was very good.

I kind of ended up making an Impulse Buy because at first I did not realize he was selling me a different service than I had because of the Slick sales pitch. In addition to this during installation they dislodged one of my wires for my phone line which is still not working to this day. The product, however seems good otherwise.

Really nice and professional. They were super fast, and they cleared all my questions. They explained to me in details how to use the app and the whole system, and gave me a lot of advice. Now I feel super safe at home! I’m really happy with it!

Had a technician out today and he was so helpful and friendly! He answered all of our questions and got our system running smoothly. He apologized for the trouble and was very courteous and attentive... even walked us through setting up the app!

Very good service. It was a good smooth transaction. All products were completed in a very timely manner. I would recommend this to anyone who is in need of home security system. Tech was clean and left no mess behind. He is passionate about his job.