Vivint Reviews

Tech was great and got everything working.. Worked with us to find best location for cameras and what it would see from where... Had a slight issue with the Garage Hub but that was do to the distance from the wifi downstairs.

I don't think I made a good choice after sitting and reading the who papers this morning. I don't think that I will be able to afford this. It is very expensive and the doorbell is not ringing or letting me know when someone is at the door. And I was told I would not have to make a payment until November and this morning the money was already moved from my account.

Timely, clean, friendly, knowledgeable. Equipment was installed with skill, wires concealed. Software is straightforward and easy to use. Setup is complete, cameras work better than expected. Looking forward to new options also. Would definitely recommend Vivint over any other major vendor I researched.

I’m going on my second billing cycle with no access to my panel, wires are still exposed, and not a call or return from the guy who came out September 14th. I’ve called multiple times, submitted surveys. This is supposed to make me feel safe with Vivint? NO.

I have no complaints, and I must say me and my wife picked the right security for our home. Thank you so much for becoming a part of the safety for our family....Most of all the young man that came to our home and showed us everything we thank you as well because you done an outstanding job.

My 2 installers Phil and Tyler were awesome. Very professional. They knew their stuff. Polite and patient. Great job. Quincy salesman took great care that I got what I needed. Will recommend to my friends. I am glad I waited for this security system and installation.

The technician who came out today to upgrade our equipment was very knowledgeable and very helpful. He was also incredibly respectful and considerate of our health by keeping his work space clean and wearing a mask. I will definitely let people know about my experience! Thanks again Vivint!

Was great service! Service provider was prompt and great with answering questions. Reasonable pricing. Was good with communication and step by step instructions. Thanks so much for being prompt. Can’t wait to start my service. I will recommend it to my friends.

Install went well and was done rather quickly! I have never had a security system before so I wasn't sure what to expect. Very cool equipment. The ring bell camera has a very wide angle! My home is older and doesn't have a wired indoor bell, but that was not a problem for the technician.

Vivint home installers were professional, Polite, knowledgeable, and quick. They gave a quick tutorial and made sure all my questions were answered. I was thoroughly impressed with the level of service I received. I would recommend vivint to friends and family.

Kaden ** and the installer both did an amazing job. Highly recommend! Equipment went in smooth, installer knew what he was doing and very friendly. As long as Vivint does their job if we are robbed blind and burglarized we are happy! V/r Nathan **

The technology does not work as well as the sales person explained and the system cost significantly exceeds the benefits. The install was sloppy and the tech left a big mess to clean up. Disappointed in the overall system for the cost and would not recommend.

Dustin ** did an awesome job explaining the system and the components. He did the installation process in a timely manner. He was highly knowledgeable and efficient. Hands down he was fabulous. I would recommend Dustin to everyone that is seeking a new install.

Had a young gentleman show up at my house. Very polite, very easy going to explain everything very thoroughly. He is dressed very clean cutting, very well spoken and had a team over here to install our cameras and security system and no time. What impressed me the most was the time of night that they were out working to think there were here until almost 10:00 10:30. We had a couple minor complications but the gentleman took care of our bill and knocked a couple months off and couldn't be happier. I have recommended you to multiple people and will continue to do so.

I was very impressed with my technician, he really took the time to make sure I had all my cameras exactly where I needed them to be and covered all areas that I was concerned with. Having a business run out of my home I had a lot of concerns and he really made sure everything was covered, and walked through using the app on my phone. I will definitely recommend this company to my family and friends!

Tech arrived on time. Called another tech to help with the install. All went well. Installed four camera, 9 glass breaks, door lock, and four-door sensors. Did a good job explaining how to use the Vivint system. Pleased with the install. Can't wait to use the system.

Ricky was fantastic. He worked through the needs we have for our home based on the area and even willingly dealt with our 175lb dog. He explained things clearly and the installer was a rockstar. We are bummed the garage door system didn’t work with our garage but we will add it after we finish building our new home.

I upgraded my security system to a Vivint SafeHome system. The Vivint salesperson and the service technician were both friendly and professional. They knew the products very well and were able to quickly answer all of my questions. Overall, my experience was great.

Great system, fast install and great technicians to work with highly recommended. Cost effective method of perfecting your home and yard. Salesman was very informative and there were no hidden fees that popped up at the end.

I love the system. So far the only issue has been with a camera going offline for no reason and not getting our 5g router to stream the video to my phone. The sales guy was helpful and the installation was quick. Shelby and Donald are great.

Our installer Cameron came out on time and finished the install promptly. He made sure to explain everything and answer all the questions that we had about the service. We've had Vivint in the past and will continue to use them in the future.

So far so good, Dan was great and quick and I can’t complain. Install was easy and simple, tech was nice and clean and I couldn’t of asked for better service. My friends and family have this system so I was comfortable knowing it works for them.

My service tech was very cordial. He took time to explain system. I will refer others. He explained things that I had questions about. He arrived during the time. He was supposed to. He was equipped with the materials he needed.... Thank you.

Was very nice, informative on all the system. He was very knowledgeable on add on for the future upgrade on the home answering all questions about the system and the only thing he could not help with was make the application in Spanish.

Gilbert and Pablo did a great job and were very nice. Thanks guys for doing our install. They answered my questions. And did a great job on our install. We appreciate them very very very much. Will definitely recommend their services to friends and family.

Yes very professional service. Communication was great. Service tech was on time and explained the process and info very clearly and professionally. The system is working great and is exactly what we were looking for to protect our home.

I operate short term rentals and I love that I can have secure keyless entry, cameras and thermostat all on one app. The panel needs to upgrade periodically but it all works smoothly from anywhere. Makes it easy to keep track of what is happening at my places.

The customer service that went and set up the security system is very helpful and went beyond his way to help me set up the security system. Good UI and app. As of this time, I do not have any trouble with the system.

The staff was friendly and efficient. The company took time to explain what I was getting and why it cost what it did. The gentleman that did set up was personable and a pleasure to be around. He explained every step of the process and made me feel like I truly understand the system. I would recommend them to anyone.

Jason was amazing helping me get my services all setup. He thoroughly explained everything I needed to know and made sure I understood how to use the system. His professional was A1! Will definitely be recommending to my friends & clients!!

Our service technician provided excellent service and was very knowledgeable, on time and professional. The system and app on my phone is user friendly and Easy to navigate. I would recommend Vivint if you need a new or replacement security system.

John was great! It didn’t take him long to complete the installation, he was very professional and knowledgeable. Thanks for the great service. He kept me updated on his arrival and when he completed the installation, he made sure I understood my system.

Service was great... The only issue is different referrals.. Some say 50. Some say up to 200. I feel like it should be same across board... This should be offered the same to everybody.. Love smart home so far.. It seem to work great and eager to use it.

I'm very pleased with the system itself. My only issue was the sales rep describing some awesome cameras with all the bells and whistles. When the installer arrived, she had basic cameras and I had to pay about $100 extra for each of the 5 cameras to upgrade to the cameras that were described to me. I didn't even know there was a basic camera. I thought I was getting the cameras described to me. And because I went over the credit limit with the upgrade, I now have to pay an additional "large system" fee every month. I feel like I was bamboozled. The system is great though.

The guys were very nice and very helpful. The setup didn't take too long. And even offered to sweep the mess they had from the drilling. Something others don't care to do after work they do. Both guys were very talkative while still working making it not be so uncomfortable.

My tech, Reuben, was here for 11 hours for my install and made sure everything worked before leaving. He had to replace a couple of different parts to get my install right and never complained or tried to put to the next day; just got it done. He was great and hope he’s my tech moving forward!

Best experience! Before the call I was sent email reminders and text messages to remind me and have me sign needed paperwork! Mitch did amazing explaining everything and making sure I understood everything! He walked me through all steps! I will be sending others to sign up for this service!

Installation was very smooth and quick and he taught us everything we needed to know on our new service. He was able to walk us through the steps and he was very knowledgeable of all the products and services provided. Thank you for your fast and good job.

So far y'all are awesome. Can't wait to get my alarm system. Thanks for letting me and my family be apart of y'all family. Will look forward to being a part of your family. And your customer service is awesome.

Husband and I are very satisfied with the customer service we received from Vivint. Cameron was able to come over and within the same evening have everything installed so we could have peace of mind during the night after an attempted break in. He was very nice and answered all of our questions. Would highly recommend to our family and friends.

I don't know if their timing was just right, but these guys were great. The only reason we were staying with our cheap crappy monitoring company was because I couldn't buy out the rest of our contract of nearly $1000 and I wasn't sure anyone else would be affordable on a monthly basis as well as quality. We're excited for our new system!

The tech was experienced and never stumbled over any installments. He was very customer friendly and informative on what is required for me. The tech represented the Vivint with high standards and well trained. I knew right up front what I should be getting and plus we discussed other options that I had. Very Impressive!!!!

The service rep was prompt, courteous and did a great install. The equipment and overview he left me with were top notch. In today's world surely security for your home and family are high on the priority list, give these guys a call.

My husband and I are pleased for the salesman being honest and upfront with us. We are so glad we chose your company. Thank you. Mrs. Joan **. We feel secure now knowing we can get help if needed. Yes I would recommend your company to family and friends.

The Technical Representative was very professional. Prompt, courteous, neat and informative. He explained everything to the point. He knew what he was doing. I am delighted to have my doorbell camera working. He is certainly an asset to Vivint.

I was impressed with the technician's knowledge of the system and he was very helpful. He asked questions and made sure that we understood the answers. We are very excited about this system and will brag on it to friends and neighbors.

Mike arrived on time. He was very professional, answered all my questions, and I got exactly what I wanted. He was very efficient. A pleasant experience all around. I'm not very tech savvy but he was very good at explaining the system and didn't leave until I felt comfortable.

Our technician that installed the equipment was great! He knew the limits of the equipment we purchased and recommended the best locations. He was professional and courteous. The gentleman that we dealt with over the phone prior to installment wasn’t Very knowledgeable. We were told false information about equipment and promised things that weren’t possible. Overall happy with Vivint so far, definitely need to get your sales crew more training.

Knowledgeable respectful courteous... I'm happy. Walked me thru all steps, answer all my questions. Very patient. Knew ins and out of system. Listed different things to add, and how they work. Knowledge of different people on account. Appeared clean, mask on at all time.

Salesperson and installer were very knowledgeable and friendly. We were very pleased with the system and would recommend to our friends and family. System is easy to use and the camera part we love to be able to look out our door or on our phone and see what’s going on at our home.

The technician was terrific. He installed all of the equipment and finished the work very promptly and tidied everything up afterwards. The system is very easy to use and it was thoroughly explained by Chris, the installer. The app and control panel are very user friendly. Great service!

Shannon was great during installation and was very helpful walking us through how to use the system. We are really enjoying our new system. We would highly recommend the Vivint system to our friends and family members. I also would like to thank the Primerica representative Kenyen ** for telling us about the system.

I have nothing but great things to say about my experience with my Vivint technician. Troy was such a kind person, took the time to explain everything to me and ensure that everything was working properly before he left. He was such a sweet person and ensured me to text him anytime we needed anything regarding our account or system. Pleased beyond words!!! Troy was the best.

The representative that came and set up our Vivint panel and installed our doorbell camera was extremely knowledgeable and professional. She was able to answer many questions and provide details on how to troubleshoot and have the best experience possible.

Awesome experience! Levi was great! Give that guy a raise!!! He was prompt and very friendly. Professional in every way and sight out options to save us money instead of overselling us on products. He made it a great experience!

Guys were prompt, polite and informed. Just need their router. Pics on cameras are great. Hoping the price is better than what I pay now. I am excited to have my system Wireless now and to be able to access everything from my phone. Hoping for a great outcome but this company and the referral service giving me money if I send a referral their way is all the better for me.

The clarity on the Vivint is great, but BE CAREFUL, there are many issues with this system. The Sales Rep. Wes, was a complete joker, he sold me a system that does not fit the need of my property. He sold a fairytale that turned out to be a nightmare. First off, you can only have VIVINT doorbells as the functioning system at your house. Any other system, such as Ring, or even a standard doorbell will not work. In order to address this you have to purchase a VIVINT doorbell for each door. As for the cameras, the view lines are not as expected. I now have 2 large dead spots on my property that required coverage. For an additional doorbell and 2 cameras (that I didn't know I would need) would cost more $$$$.

I got set up with Vivint through my property management company. There was some miscommunication on my management company’s part on the deal I was getting for the system. The day prior to my installation I got a call from Vivint to go over installation and just general information. Upon talking to the representative we figured out that what I was told by my property management company was not the deal I was actually getting, he referred me to the account helpline; Upon calling the rep who assisted me heard my concerns and did his best to get me the best deal possible. He was very polite and very helpful.

Great experience. The technician talked me through everything and even though I was not able to get everything I still feel very secure in my home. He was nice and personable and gave me insight on what he would do to better help my decisions.

Everything was good. The sales representative was very helpfu. He explain the services and what choices I have. The only negative I have was that installer show up late with no uniform or company car. He dont let any signs that mention that we have the Vivint service but besides this we love the whole system. Thanks.

Loved working with Brian. I was referred to him by someone at work. He was so informative and nice. Will definitely recommend to my friends. I am really excited about my new system. It looks very user friendly and I like that.

This was my first time getting the service, and the tech that came out Mike H (?) did a fantastic job—even with virtual schooling going on! He was prompt, courteous and knowledgeable. I love my serve already! The system is easy to use and straightforward. I can control everything from my phones and feel more secure knowing our home is better protected.

I had a really good experience with the Sales Person and the technician. Excellent Customer Service. Both was very knowledgeable and work Diligently. I am very please. I definitely will refer Vivint to other so they can experience what I did.

Super easy!! We were able to do everything over the phone and over text and the alarm system is up and running easy. Was able to get my users to find and the notifications set up as well so the whole process is very very easy.

This service sucks and I’m going with another service. Cameras take a while to come on. My camera in my backyard has never worked since I had it. I have called several time. They never send anyone out to try and get the camera fix. They try to fix it with a person on the other end of the phone every time. They will come in your home as if their service is great. Trust me PLEASE DON’T DO IT. DO NOT GET THEIR SERVICE. WHAT THEY SELL YOU IS NOT WHAT YOU'RE GETTING. I even paid AT&T to come in and put a internet box in my home so the internet would reach outside still no camera. In my backyard. DON’T DO IT.

Security System was upgraded. The technicians were professional and knowledgeable. The sales rep was a sales rep. When we asked when the installation would be he asked if we could be flexible, that it would be within the week. My wife was under the weather and not prepared to absorb everything we probably needed to absorb. I asked if we could delay but he was rather insistent that he had people next door and it would cost him more money to come out again later. That was rather off putting and insensitive. Like I said, he was a typical sales rep. It nearly cost him a sale.

Was scheduled for a weekend installation but the installer asked if he could come out a day earlier. Very professional and courteous. They came after working hours to get the job done right. I would recommend him to friends and neighbors.

Everything went very well. Have had no problems with any device pairing and the video is very clear on all cameras. The install went excellent as did the salesman who came to show us products and did not push any products but just seeing what we would like covered and what would be suggested. All the wires and home hub are tucked away neatly and no wires are showing. Excellent service.

Javier came and did our install. He acted with utmost integrity and work ethic. He clearly explained details and instructions clearly as well as worked beyond hours to make sure everything was done correctly. He is a measure twice cut once type of person. I recommend this service and Javier to anymore who wants outstanding customer service.

James went above & beyond! Super polite & patient with our crazy household! Super friendly! We had kids in & out of the house, up & down the halls & he was so patient with us all. Made the process super easy!

Clayton with Vivint alarm system arrived on time and did a great job. It’s definitely a lengthy process with getting the alarm install but he got the job done. And he explained the process well. Thank you for a job well done.

Mason was the installer I had. He was very pleasant and was able to answer any question I had. He also was very clear about each process from the installation to signing the agreements. He explained the cancelation time frame as well.

Our Salesman and Installer were incredibly thorough. Explained the products and the why behind each product. I feel so much safer in our home. The cameras are so clear. I love that I can check on my house anytime and anywhere.

Our technician, Gabriel, was amazing. He was so patient, transparent and helpful when it came to the installation. He asked for our input which made it feel like it was truly personalized to our needs. I would recommend Gabriel for any job.

Initially, I thought I was getting a consultation from Vivint. I quickly realized the gentleman Tim who came to my home was not aware of what the sales rep briefly told me. I could tell to her it was “just a sale”, but for Tim he truly cared about me as a customer and wanted to be sure I was well aware of what I was signing up for.

The best thing is having security to protect your family and property. The professionalism with Vivint is an excellent experience. Totally awesome. I appreciate their kindness and curiosity. Was a pleasure to meet and talk with very knowledgeable with the work they accomplished.

Mike was a great tech. He was very knowledgeable, informative, and took care of the installation much sooner than expected. He was very attentive and customer focused. I would recommend Vivint to others due to the positive experience Mike provided.

They were fast and efficient! All employees were knowledgeable and friendly also! The security products seem to be state of the art and quite fun!! The cost factor seemed to be a good deal as the installation was featured as free!

Jamaal did my Vivint install and he was fantastic - he was friendly and efficient, explained everything, and was very patient with my questions and some technological difficulties. So far the system is very user friendly and works great. Thank you Jamaal!

Installer was very nice and accurate. He was very polite and knowledgeable of everything. He explained everything to me so that I understood it well. I will surely tell my family and friends about this product. I am very excited about it.

The installation of our system went quick and smoothly. The technician was on time, very friendly and personable. He trained us on the system which is very user friendly. He was very knowledgeable. He had to integrate with a current system. He knew exactly what needed to be done and finished in Short amount of time.

Christian was our technician here in Bakersfield. We are first time customers and wanted an alarm system w cameras. ~ He has been extremely patient, kind, helpful— even great with our pets! Paul was our phone salesman < (801) number > and has also been nothing short of absolutely fantastic! We love Vivint— please Vivint, give both Paul and Christian serious raises- they deserve it!???

The technician was knowledgeable, friendly, and helped me get to the system I would like. The system is very user friendly. I really like that there is a duress profile for emergencies. I feel more at ease knowing my home is protected.

Our installer was quick and professional. He was able to install our equipment and explain how to use it in less time than estimated. I would recommend Vivint to others looking for a security system.

They did a great job during installation and walked us through the whole process. They made sure understood what was going on and how it all worked. They got straight to work and didn’t waste any time. Was an overall great experience.

Great customer service from the agent. He took his time to ensure that everything was working properly, and he was very patient showing me how to navigate the system. I am also very impressed with the security system itself. I am very satisfied at the moment.

Chris was super super nice and very informative. The security system is user friendly. The app makes me feel so much better knowing I can check whether the house is armed when we are gone. So happy that we chose Vivint for security!

Had a wonderful experience with our tech Nyame ** who took his time to make sure we understood how the system work and very diligent in his install. Overall very happy with the experience. Thank You Nyame for your patience in explaining everything.

I bought a house with Vivint already installed so I called them about pricing to keep the product in my home. I had a service tech out the next morning and got some additional equipment set up. The technician was very friendly and knowledgeable. I felt like I got a great deal and great product.

Kerry ** was professional, informative, and helpful. He answered all my questions. He showed me how to use the panel, app, and smart locks. Thank you Kerry for great service, and for communicating that you could arrive early if it worked for me.

My Vivint experience was simple, easy to understand and wireless! The installer Matt ** was nice, kind, very knowledgeable and very professional. Vivint also offered me a much lower home owner's insurance price that I jumped on right away! I would recommend them to everyone!

Sales rep and technician was very friendly and passionate about our concerns of safety and the importance of having equipment that function properly. Was given assurance of the quick response we will receive from a trigger alarm of any source which helped us feel more safe with the monitoring of our home.

The team was amazing, guys really knew their stuff, setup was painless and that crew was an amazing team together. System was set up with no flaws and my wife approved of the work done lol. Team even recommended the insurance you guys offer to me just to see if I was interested. I appreciated everything fellas!

Do NOT walk away from VIVINT'S SMART HOME but..instead. RUN AWAY faster you can!!! from it And DO NOT OPEN THE DOOR FOR THIS CROOK GUYS!!!! They easily enroll you into a 5 yrs contract!!!! Their products fail in all ways. Front door code is not working. Garage door??? Your cell tells you once you drive away that Garage fails to closed...WHEN IT'S CLOSE.. Thermostat cool or heat. Same situation.. The putted it and VERY ANNOYING whistle on front door camera THAT ME, MY FAMILY, FRIENDS AND NEIGHBOR HATE IT!! I did call several times. They called me and nothing happen. THEY IGNORED YOU AND NOT FIX ANYTHING.. Pleaseee do a favor to you, your family and your POCKET. DON'T GET INTO THIS MESS. You will regret it badly!!!

Kenneth did an awesome job and made sure I knew how to use my system efficiently and effectively. He went over and above what was expect in my opinion and he is extremely knowledgeable about your product and his profession. He represented you well.

Technician was on time and wore a mask the entire time. He was pleasant and professional. The only issue I had was that he didn't seem familiar with the equipment. While showing us how to use the base station, he didn't seem confident about how to work it. Overall, the experience was better than average.

Answered all my questions and concerns. Great set up for a low price. Threw in some great extras. I am overall happy with this service. I love how my children are going to be more protected. 5 stars for this company!

Tim was very helpful and polite. I will recommend him to anyone that needed cameras or any type of alarm system. Cameras are clear. You can hear everything. I just love the service I received. I will definitely continue to shop with them.

I was very pleased with overall installation by Julio. However I would like to mention prior to install I had a question that could not be answered by your cust. Svc team. I was transferred three time without success. The installer called me to confirm and he answered my question/concern.

My overall experience with getting my equipment in the home setup was amazing. Very polite and quick. The tech was able to get me set up via text due to high call volume which was great. I was also able to easily follow his directions via text and successfully get my information programmed.

Yes I will refer you to friends and family. Love the opportunity and thank you for the opportunity. The guys were very curious and explain every detail so nice and sweet. They were very wet friendly and I love the system and the camera work perfectly. They didn't take long to install. I feel more secure now. I'm a single parent with kids so thankful for the opportunity to be able to use this system and the price was civil. Yes I will be telling friends and family about Vivint.

Walt was so great! Customer service is a huge plus for us & he exceeded our expectations!!! Gave us pros & cons which was definitely something we were looking for. Didn’t have us spending any more money than we needed to!!

Good job. Thank you all. Need to talk again if all possible. We will see how this works out for us and let’s see how it is going to work out. Thank you all again and of course thank also Jim and his crewmen.

The two guys that came out were the best, they were very friendly. Great experience. They made sure they did everything we wanted, and everything was covered and protected. When they came here weren’t in a rush and listened to all my concerns.

The technician was great at explaining everything, the price was good for the quality of the equipment, and it’s affordable! So far it’s amazing! I love knowing who’s around my house at all times. Best Home Security I’ve had so far.

Everything about the experience was great! He was polite and professional, the team should be happy to have him. I would definitely recommend Vivint to family and friends just based off of the service I received during initiation and installation.

So basically they are pretty fast to collect signatures and information but they aren’t accurate when it comes to installation time and they only installed 75% of the equipment needed. I am waiting on a router and also my dvr to be installed and without it you can’t access the app or mess with settings on our phones. Most of the settings are on the phone app and not on the panel. So they are sending a tech but it might not be until a whole week from today.

Both Chase and Jacob were very pleasant and very knowledgeable about products. Both were on time and very easy to work with. They were both patient with me and my wife. The product so far is very easy to use and cameras are amazing.

The guy that came out was very helpful and detailed. He explained everything in a great way. He was polite. The Vivint system will be a very helpful system for me and my home. I will definitely recommend this service to anyone.

Was very pleased with the installer. Explained things very well and was very respectable. Would recommend him to install for others whom need a security system. He was very professional and personable as well. Was efficient and got things done in a timely matter.

Our technician Davis did an excellent job. He was very polite and informative and professional. He went through the entire install without skipping a beat and never left me questioning his work. Would personally recommend him as an installer and the system itself is overall very easy to use and makes us feel extremely more comfortable to have one finally installed!

Vivint is an excellent company. I recommend to everyone. Albert the tech onsite was great. Very knowledgeable, ready and willing to talk to the other side of the company to discuss and resolve any problem issue or concern. Thorough, very polite and professional.

Install was great and the installer was very knowledgeable and professional. I would recommend Vivint's products and the installer Justin to anyone. The cameras are quality and the new features on the cameras have improved tremendously. Also got all the equipment at a great price.

The technician provided exceptional customer service and was very knowledgeable at his job. He educated us on the security system, and made sure that we were comfortable with its layout. Definitely a great experience for our first installation with Vivint. Would recommend to a friend.

I was very happy with our experience of getting the Vivint security system installed. Fredy was very thorough & helpful in explaining the finer details of the security system including cameras & temperature sensors. Would recommend to a friend in the future.

Installers computer crashed and I had to wait for it to be fixed before signing for final installation could be completed. Then they ended up having to call me later to complete everything. By then it was after 6:30pm.

I would like to commend and thank Krew and Jamie for their professionalism and thoroughness with marketing and installation. I really enjoyed talking with both of them. They really know their jobs and seem to enjoy what they are doing. Great Job Guys!!!! Stay safe out there as well!!!

Sales rep was amazing, but not happy with install. Panel keeps coming loose from connection and so they are going to have to come back out to fix the issue. For the amount of time he was there, it should have been 100%.

Vivint staff was great thru and thru. From the initial sale to the installation. Associates were friendly, thorough, courteous and knowledgeable. Would definitely recommend to family and friends. Excellent product features. Easy to use product. Much needed protection in the times that we are living in.

We had been wanting a security system for a while but didn’t think we could afford it. We also have to lease our house because we are not able to buy a home atm. The salesman knocked on our door and by the time he left we had one already being installed!! All for a reasonable price too! He went above and beyond to get us this awesome security system for our family and we love it! I would recommend to friends but they all have it too! The kids are safe and that’s the best part of it all. You can’t put a price on the well being of your loved ones and the sales rep worked it out for us because he was a good man and a good salesman. We also can get a new house and we can take the security system with us! There are so many great things to say about Vivint and I hope all families can feel safer by getting Vivint.

The tech guy was punctual and professional. He explained everything and did an excellent job! I was a little hesitant during this COVID climate but he had his mask and all the documentation was signed via his tablet. They also had better pricing compared to their competitors.

The person that came to my house was very knowledgeable, considerate, and was a pleasure to be around. He knew what he was doing and he kept me entertained the entire time he was there. I am very happy with the services that l received and would recommend.

The Installation Technician was very professional, polite, and instructive. He completed his work in a timely manner, and was very neat. He provided exceptional instruction as to the operation of the system. He also was very detailed in explaining the user agreement.

Preston helped us understand everything and answered any questions we had! We are very pleased with our new security system, it makes our new home feel more safe with the extra protection. I will definitely recommend to family and friends.

Employees are professional. Completed the job in a timely manner. Technician was very knowledgeable about the product and service. Will definitely recommend service to family and friends. You get more products and services than what I received from my previous provider but for less.

Setting up an appointment was easy. We had an urgent situation and the company did their best to get us in as soon as possible. The technician was polite and informative when he came to set up our equipment. Nothing but good things to say so far! System will definitely give us peace of mind going forward.

The tech, Steven J., was amazing and very knowledgeable. He went above and beyond to make sure I knew how to use my new system. The entire process with Vivint Sales and the install with Steven was seamless. Definitely recommend and will continue to use.

I was very happy with the explanation given to me as how the system will work once installed in the next day. Will feel more at ease once installed working and guarding my home and vehicles at night and my neighbors home as well.

My tech name was Fernando. Tech was punctual, professional, a great communicator not to mention very knowledgeable in products he activated in my home today. I would highly recommend Fernando and look forward to contacting him soon for some upgrades.

Kevin and Caleb did an amazing job during my install and worked hard to get me the best package for my needs. They were really personable and I was never afraid to ask questions. They were quick and efficient, and very knowledgeable about setting up new systems and getting the wiring down. Thanks for the great service!

We had this system installed about two weeks ago and have had nothing but problems with it since. The door doesn't lock like it's supposed to and there was never any "window break" installed. We called customer service and tried to cancel the service and they told my husband that we would have to pay 3,000 dollars to cancel the service. This is a new system that we haven't had that long and all we wanted was for them to come take their equipment back out. Customer service was of no help whatsoever and now we are stuck with a system that doesn't work. We are not happy with the equipment or with the customer service provided as they offered no resolution.

We just had a technician, Zack, come and install a Vivint security system into our home. The system is top notch. The camera clarity is unlike anything I’ve ever seen. Zack was so helpful answering my millions of questions and was very knowledgeable on the equipment. I appreciate a company that not only sends out skilled technicians but also knowledgeable technicians. So far, our experience with Vivint has been superb.

Very disappointed. Communication is terrible, and a follow up appointment today to finish installing was a no-show and no-call. Really beyond frustrated with this company. I feel like I got roped into a scam. If someone doesn’t contact me tomorrow I’m cancelling my contract.

My installer was great, very personable, and explained everything well. He came in was professional, wore a mask did not complain that I did not. We had just closed on a new build and he showed up early which we was very grateful.

Just moved to Utah. Needed some security and went with these guys. So far, the experience has been great! It was a quick set up, quick activation and friendly services. Pricing is also pretty fair for a good system install and equipment. Luckily for me most of the equipment had already been installed. I’d recommend these guys.

It was a delight to have the Vivint tech walk us through all our system, equipment and all the questions we had. He was very knowledgeable and helped us understand how we can fully utilize everything we installed. Love Vivint! Definitely recommend.

Service was great and we love Vivint. So far nothing but great things to say. The tech was awesome, everything looks great. The touch screen is amazing and the tech thoroughly went over everything and we are confident in everything.

We were in the market for home security. We had several neighbors post about Vivint and thought. Let’s hear what they have to say. We were sold! Great information shared and not pushy at all. Amazing service from the sales representative and the installation technician. Highly recommend!

Vivint offers a great service as well as essential equipment needed for home security. My first interaction was by phone with a customer service representative named Scott **. He was pleasant, but I found that he provided inaccurate information pertaining to cost. He also failed to mention the financing portion of the equipment and service which you would have to qualify for. I could see that having a negative impact on attaining customers who simply do not like to be blindsided.

Cameron was professional and very knowledgeable about what he was doing. He was very helpful and cheerful with positive energy. Would gladly recommend him for further service. This service seems to do everything that I'm in need of and more.. Thanks for everything.

Awesome products and great service! Install tech was awesome! Couldn’t have asked for a better or more easy home security set up! Called and set up everything on Monday and the install tech was here the next day to install everything!

The techs were extremely polite, professional and knowledgeable. They walked me through the install prior to any work, and made sure I had no questions in the end. I would definitely recommend my family and friends so that their experiences are just the same.

Yes I would you guys are very nice. Great service, friendly, affordable. Great customer service. So far everything good other than not getting my outside camera. You guys keep us posted on everything. I really do like that. Can’t wait until everything done.

Great team and service. Very knowledgeable and friendly. Your salesperson was informative and knowledgeable. Told us the different options. Your service team showed up three people in all. Went to work. Job done properly and efficiently

Enjoyed the entire experience from initial phone call to Elden arriving and installing the security equipment. IT was all done in a professional manner, on time and I would recommend Vivint to others looking for quality home security. Again, Elden did a great job installing and answered all my questions with ease.

Hello, Daniel S and his partner did a fantastic job and overcame some unique challenges. They installed a full Vivint camera and security systems and linked it to my existing technology. They integrated the garage My W system to ensure I had a single interface. Superb job. Thanks, Ed.

The guys that came to install my system were super nice. They were polite and respectful the entire time. They answered all my questions without hesitation. They made good recommendations for camera placement and accommodated my requests. I will recommend Vivint to family and friends in the future.

The salesman that came to my door lied about multiple things just to get my business. I was told there was no contract and I was told I would not be charged anything upfront and those were both lies. I’m about to call and cancel my older services and find out if they really do cover as much as I was told to switch over. Very disappointed.

My installer was a terrific pilot young man. He did a great job explaining and setting up my system. He left my house very today and explained the system to me perfectly. I would recommend this young man any time. Top service hand.

Installation went fine. Good recommendations for where we could use some additional equipment; had an area of exposure in the front of our house. System is very user friendly and I really like the app interface. Much better than the last two ADT systems we’ve had.

The sales manager, Jon, was great at describing the products and getting my install appointment set up. Jesse installed the new system and answered all my questions with professionalism. He showed up and was patient with me as I learned the new system. Highly recommend Vivint smart home.

This was a great experience overall. I would definitely recommend others to use the security system. The services they provide was done professionally. Did have to wait an extender for a little time to make sure that the cameras were operating properly. Good spent multiple times trying to configure all systems and equipment with users very professional manner. The pricing was Very reasonable for our princess. Will recommend having to several of our other locations that we have within a couple.

Sales rep Preston was knowledgeable and professional during our conversation. He explained everything clearly. Isaac the installer was great, quick and accurate and walked us through step by step on the app and security. He was able to wire everything without making it look tacky.

Love the system, features and the installation tech was great. But the sales rep needs to be more knowledgeable! I asked him several times if all my windows would be included/covered and he said yes, turned out that's not the case!! You have to pay extra for windows!!

Chris did a great job! A+++. He carefully walked us through each step of the installation process and told us what to expect once everything was set. He told us what our options were to expand on our service, but never seemed pushy. Highly recommend!

Ish explained everything and installed the equipment efficiently. Great experience. The equipment is first-rate and very affordable. I feel that all of my concerns have been met. The customer service is a part of the signup and they wan to ensure that you know everything before you sign.

Your installer was completely professional, and worked extra hard to make sure our system worked. He has to put in an extra amount of work! But was awesome and made sure we were completely happy with the system! I would recommend him to all my friends!!

Michael provided exceptional service. I recommend him to my brother in law as well who was very pleased as well. He is very knowledgeable in what he does. He went over all the forms and took the time to show me how to use my new equipment.

We are going through a pandemic but yet a tech guy was to my house without the proper PPE. He had no gloves and no shoe protection. Several time I had to remind him to seal holes he made in my wall. He even left an equipment plugged in in an open area in the house. My backyard camera stop working on the same day. I am not yet a Vivint customer but my experience so far is not the greatest.

Our technician Chad was awesome. He took the time to answer all questions and concerns. And showed us step by step in how to work our new system. Everything looks great. Dani the rep that set up everything had awesome customer service, she went over everything. Thank you, Dani and Chad.

I just had a Vivint consultant come by. He was very personable and easy to talk to. The deal was too good to pass up for what I have been wanting. Being a single mom, security is very important. Installation occurred right after I signed, so no waiting. I had 3 guys installing which took no time at all which was nice. Full training on the system was provided. Since I just got it, I can't comment on the actual service yet. Sales and install process was easy. I got all the products I wanted in the promotion.

Yes I would recommend your service. Reliable, great customer service with a smile. The tech took his time and answered all my questions. Also he took his time showing me how to use the equipment. This is the type of service people love especially me.

Tech was extremely efficient and friendly. I will share with my friends and neighbors. The technology is easy to use and clear to understand. The price is less than my previous company. Tech even hauled off the old equipment.

It was a very easy process. We spoke to the representative and decided on our options, then they had a technician at our door to install within the hour. Very smooth installation with the technician. The whole process was explained and I figured out how to attach my Amazon Echo to the system which makes everything even easier.

My experience was excellent. My techs was right on time. Explaining things. Answering questions. Being clean about things. Worked in a timely manner. My overall experience was good. I'm happy to be able to secure my home now with camera systems.

Excellent service by the representative and timely and professional installation by the installers. All were willing to take the time to ensure we understood how things work and could operate the system...which was very easy. The customer service component and the portability of the system were also contributing factors for making the purchase. Having a system from a top provider brings greater peace of mind to provide overwatch whether we are at home or not.