Vivint Reviews

The installer was a very great person, very nice, asked where and how I wanted stuff and showed me everything. Helped me understand the security platform and was overall an amazing person and installer. I don’t know what else to say besides I would definitely recommend him and this service to others.

Very great experience. Technician was a great help to explain how everything works. Satisfied with the installation. The equipment works great and I am feeling very happy with the turnout if it. He cleaned up all of the mess he made. Told us before he was going to do something. Thank you for everything!

The installers were very courteous and professional. They explained everything very thoroughly. The installer had a trainee with him, he was also very professional and courteous. He took us step-by-step through the app and showing us how to work the control panel.

Mr. Jason ** was very professional and kind. He explain everything very well and showed me how to operate the alarms. 5* for me. He’s a good worker and gives good advice. He made sure all cameras was at the angles I needed them at, he went back through to make sure there wasn’t any mistakes. Very good worker.

I enjoy the Time with the technician. Wery nice guy. He did a nice clean work and was able to explain every detail about the service and how to work it. I would recommend him to anybody who needs service.

The technician was obviously very knowledgeable regarding all aspects of the system. He efficiently managed the entire sign-up and installation process, and he was able to give informed advice. After the installation, he also did a thorough tutorial on using my new system. I am excited that I have taken this step to improve my home’s security. My son is also a customer, and I have been pleased with what I have observed of his services with Vivint.

Your rep explained product showed the benefits and features. Showed great trust in product and company. Showed why we need this to protect our home in the times we are in right now. Installation person was well trained and great to work with also....

Very courteous and informative. Answered all questions completely. Addressed concerns with informed responses. Installation was done swiftly with little intrusion of our home. We would recommend without hesitation. The overall cost of the equipment is consistent with other companies as is the monitoring service.

They took money for 1st payment out of my acct. Said device would be here today and it's not.. and they called me during dinner time with wants but not doing their part. This is very unprofessional. It's them. It needed to be delivered today. They gave me their word it would.

The two gentlemen were nice, clean, explained everything very well. Very respectful and very easy to work with. I will absolutely recommend this service to all my friends. They have excellent customer service skills and it was even fun to learn about the service.

Our Vivint guy Carlos did an awesome job. Fast, friendly and helpful. I would definitely recommend him to anyone that needs a Vivint system in their home. You can't ask for a better system to provide you with great quality protection.

I like the system although the sales person didn’t sell me a complete system. My windows are unprotected and the package didn’t have a padlock. I will need to buy them separately. When I asked he told me that he misunderstood and I felt like he just didn’t care or that I couldn’t afford it. I still have to figure on my own how to set up the app. The technician didn’t tell my husband how to do it.

Sean was great. He installed everything in the house. Was very professional and nice. He worked very quickly and was very helpful and knowledgeable about all products and services. He made sure everything was complete and working before he left.

Liked the product and the install and installer were great. The best thing for me are the cameras. The keypad is a great pad and the view of all the cameras on it is great. Also being able to speak through each camera is awesome.

The system is awesome!!! Also, the install guy, Ed, was super fabulous! The ability to talk through the cameras is so cool. Can’t wait to get the smart lock installed. I would say the only beef I have with the company is that the install phone number is a long wait until you reach a human. Everything else is awesome. :)

I have had a couple issues after installation. First my thermostat caused my AC to blow hot air. That was resolved that night. I was also charged a $199 activation fee that I was told would not be charged. I was told that this would be refunded and it’s been almost two weeks and still has not been resolved. I also have not received the buy out money I was told I would get to pay off my Brinks contract. I am working with the salesman trying to get that figured out so we will see where that goes. I have intermittent issues getting the app to communicate with the house mainly locking the front door or opening the garage. It’ll work sometime but not every time. If you have any questions please feel free to contact me at ** or my email **.

The tech was amazing and he answered all of my questions. He texted me in advance before he came to my house. He was very helpful. He walked me through on how to use the equipment. He explained the payments and the process to me thoroughly. He waited until all of my equipment was working before he left. I was amazed.

Excellent. I liked the service and look forward to see what they have to offer as far as security when and where it's needed and the liability and trust as far as security goes. Only time can tell. Good day.

Vivint installation employee was very courteous and respectful. I have a small dog and he made sure to watch for him when he would open doors, etc. so he wouldn’t walk out. Knowledgeable and quickly installed the system. Gave good recommendations on what we could add to make the system even better (smoke alarm that connects to the system, etc).

The agent was knowledgeable and straightforward. I shared a bit of my financial history with him and he didn't make it all awkward. Also, he was personable and efficient and I'm excited about my new security system that will come with easy self installation.

Sergio was courteous and very knowledgeable. Vivint rep Katie made the process very easy. The devices are nice and sleek especially the thermostat. I would definitely recommend this service to my friends and family. I will possibly be adding “add-ons” in the near future.

I am a returning customer with VIVINT as I had a 2 year at a location I could not have their service. I had a brief month with another security company that I thought would have been good but was greatly disappointed with the service of this other company. VIVINT spoiled me with quick alarm contacts, especially since I never got a single one with the other company. Another bonus is my technician that installed my system was great! Very knowledgeable and listened to every concern I had and helped me find a solution to my needs.

Easy, fast, welcomed Covid guidance, thank you very much. Understood installation and training. Very nice technician, explained system very well and they were fast and clean. Took time to explain how everything worked. That’s all I have to say. Again Thanks.

I am very happy with my new alarm as well as the Technician who installed my equipment! The technician was very knowledgeable & answered any questions that I had presented to him!! My equipment was installed professionally & in a timely manner.

Technician called 30 minutes prior to arrival, as they told me when I scheduled appointment. Robert was very professional and explained everything very well and he was very patient. I am a senior and there is a learning curve. I will highly recommend him to friends and family.

Fixed my system and showed me how to use everything very quickly and efficiently. Very nice and on time. Excited to use my system and stay safe. Would definitely recommend to a friend. Also will be adding more cameras soon!

Paul was excellent and very informative. He was professional yet easy going which I liked. He explained everything that was happening from start to finish. There was issue with the smart thermostat - he figured it out and corrected the issue.

The customer service was excellent. The technician Installed everything accurate and in a timely manner. He was friendly and asks if we had questions. He went over and demonstrated how to use the system. He came back the next day as promised and completed the installment. Yes I would recommend this to a friend.

The tech was amazing and was very informative and knew about the the system. He helped me navigate the systems! Would definitely recommend to anyone who would want a home security system. The security system is simple and makes me feel good and safe.

Very polite young man. Explained all he was going to do, took me step by step through process and I’m delighted with service and product. I will recommend service to friends and relatives. I love that I can control everything from my phone.

We were very happy with our salesman and those that did the installation. I asked lots of questions and feel that they ensured that we understood our options and usage of the many options. We feel protected in so many ways.

I felt like everything went as smooth as possible. The tech was very knowledgeable with equipment and know what was need to set up my system. The one issue was waiting on someone to allow us to activate the previous owner's system.

Very informative and technician very helpful and good and patient. Will recommend this service to friends and neighbors. One thing would be helpful would have a booklet for consumers in case we forget how to do something. Otherwise I’m happy.

The process from signing up to installation of the Security system for my home was nothing short of EXCELLENT! Thank you to the Sales Rep to the Installers for making this an incredible experience. I would definitely recommend this Company to friends.

The two young men, one from Texas and the other from Florida, were very polite, professional and hardworking. We were very pleased with the work that was completed. They reviewed all of the steps and operations of the alarm system. They did an actual tutorial for us seniors. They showed great patience.

Both the representative that came to our door and the installer were friendly and very professional. Very happy with the product. I got extra camera and door lock. Now everything is integrated with one system including my AC and locking door my phone app.

Feeling great about the decision on our new home security system, easy to use and feeling secure. Things were explained well to me, and now my family and I can rest easy at night knowing we can keep a lookout day and night.

Both the Rep and the Tech were very friendly, explained clearly the features and costs. Clean installation, overall very good experience so far. Very nice equipment, straightforward and easy to use and great way to monitor activity when not at home.

Our equipment does not look like it was set up correctly. Our front door continues to error even though it looks like it's locked. They didn't clean up an outlet that they used for an outside camera. I also don't think I got all my equipment that I ordered. They were here for a while but recommended that I reschedule for another installation for the remainder of the equipment I ordered but now that probably means I have another set of installation fees. Vivint is used within my family, this is our second home where we want it equipped but didn't have that great as a service as the first time.

My power is out in my living room and it’s your guys fault. So I need you guys to contact me ASAP or I will be canceling. I expected this process to be smooth and easy but instead my wife and new born have been home all day without power in the living room.

Our Vivint representative was AMAZING!! Very helpful and thorough! We were extremely frustrated with the scheduling process and no show of technicians but once we got someone to the house had a great experience. We love the equipment and are happy overall however feel the customer service side needs some work.

Tim was a very nice guy. Hooked everything up for going for me. Nice and explained everything to me. I will be referring a customer. I like the way he set up the cameras. I like the way he put the windowsills in a jail break. He was very kind and polite.

Great customer service from the technician. Very efficient with the installation process as well as explaining how the system works. We are very excited to have the new system and will be recommending to all of our friends and family.

My sensors has not communicated with the panel for over a month. My door lock continues to get stuck. I have changed the batteries on the door lock and it still will not turn all the way when unlocking it with the code. I have to manually unlock my doctor for my children to get in. My alarm system continues to beep, and I have to reboot it every morning to stop it. I have called Vivint over two times about the issues and they are unable to fix it. I was informed that a technician had to come out to fix the issues. I was told that a technician cannot come out until the October 22, 2020 which was a month away. I told them to cancel my services. The representative had the nerve to try and sell me a new system. I refuse to buy a new system as you had my system for about 13 months.

Romar ** was very helpful through the whole process. He walked us through everything before he did it, all the paperwork, then again once he was finished. He was very friendly and professional. He got everything done in a timely manner.

Brayden ** was our installation tech. He was really friendly and did an exceptional and professional job for us. Thank you Brayden. We definitely highly recommend the Vivint services and their professional staff for your home security system for your family's safety and peace of mind.

My experience with the Vivint Representative and Installer was great. Would recommend to others. As a matter of fact I told one of my co-workers about the service before I got mine and now I can let him know he will truly be satisfied.

Both the salesmen Jake and the installer Bryton were great. Both were very knowledgeable, and answered all my questions. Very nice and polite. I would definitely recommend them both. Bryton knew exactly what he was doing with the install which made it seamless. And he was kind in answering all of my dad's questions as well.

Very pleased with my service. She took time explain how the system work and did great job on installing. Made suggestions on the system should place around the house. I like way she was hands on showing my mother how simple it is to work the system. You guy are great And I am impressed with how everything is working. Thank you once again for your service.

I would recommend this company and the technician Tyler because he was very professional, kind, and very informative. All my questions was answered in a very professional manner. My family loves the outcome of having the security system being installed. Feel very safe.

Wonderful service from our technician from the moment we called to schedule, to the day he came to install our equipment. The company worked with us to get the best possible rate and had our best interests in mind. Highly recommend.

Very helpful and friendly. I am pleased with my service. I'm very happy with my equipment and the installation process and how fast it was installed and very polite employees you have and I will for sure recommend you to other friends.

Until I spoke with Josh in Utah, I kept getting transferred. Anyone outside of Utah was useless. They had no idea how to solve any issues nor tell what the problems were. They were long winded too. They couldn’t explain why my scheduled call was late. In the text you should specify time zone. I had to solve my own technical issues.

The whole setup and experience was great. Mr. ** was very courteous, professional and experienced especially with our house. Will definitely recommend to family friends and associates about your business. The app will definitely help out in the long run as well.

Awesome sales representative Jp **. Fast and efficient technician as well! Thank you so much Vivint. I will definitely refer who I can. Cameras are clear view and have a wide range of visibility. More than satisfied with my equipment and setup.

I have used Vivint in Indianapolis and now in Texas. I stated using this company in 2008 and will not go to any one else. My new home had another system but I had it pulled and replaced with Vivint. Luis was great to talk to, and very polite. Enjoy having him work in my home. Thank you Luis.

The Installation experience was beyond excellent! The expertise and honesty of the installer refreshingly exceeded expectations. He walked me through every step of the hardware setup and customization and fine tuning of the security system as well as the individual user setup and overall system use.

The installer Rafael was very professional, took his time to explain everything and made sure all my questions was answered and or showed where to get additional information. He treated my home with respect and provided great customer service. I look forward to using this system.

Nate and Gabe were awesome. They made every very easy, and both were able to answer all of my questions. Also, Nate explain how the process and term work very well. I have great experience with Vivint in the past, so this is why Vivint is always my first choice.

The installer was super professional. He did an excellent job. I asked him for a digital key deadbolt pad and he discovered that the ADT unit that worked with Vivint. He could have gotten more money out of me but he choose to be honest and I appreciate that. I will recommend to a friend!

My tech Jeremy was the best. I would definitely tell my family and friends about the great work he done! He was very fast and really took care of me and my wife! He was on time and had a very good attitude!

I would like to thank Vivint for the wonderful customer service I received from your sales professional Preston, he presented himself as well as your service/products with patience (as I'm a little more seasoned in years, age 65). Preston took the time to explain the products features, cost, and he put me at ease with all my questions & concerns. My husband & myself are extremely happy with our new security system and would recommend this company to family/friends. I've included a few pics of our installed system also. Our technician Zach was a pleasure as well! GREAT JOB????❣

Just had my new Vivint system installed. Looks good so far. I was really impressed with how the technician understood what I wanted even though I couldn’t be there because of work. I got home and was happy with the results. The app really makes it easy to view and control our new system.

It took the installer 10 hours to complete his job. I called the company and text them numerous times and they were aware of the situation, they should’ve immediately replaced him with someone else but they opted not to do that. He did not have all the required material even though the company knew in advance how many cameras I had. Not the right way to start the relationship and the customer service manager concern was if I had completed the application and signed the agreement. I’m filling a formal complaint with your company tomorrow. Emília **

This was an easy experience. The sales associate was knowledgeable of the equipment, how it all works as a centralized unit. He also talked through available discounts and financing. When it was time, the sales associate schedule the install and clearly communicated what to expect and any other relevant updates. The installer was great! She knew what my order was and showed up with all equipment ready to work. She knew her way around all of the hand tools she needed and made a very clean install. At the end, the installer walked me through how to use the system and helped me also get the system installed on my mobile device.

Very Good Installation, took time with explanations, discussed completed job with me, was on time for appointment. Had a small issue with setting up appointment with Vivint Corporate office but Tech was able to get corrected. Very Good Installation and Training period for me.???

We had a wonderful experience with the whole process from inquiry to install. The service representative and install technician were very knowledgeable on the services and products. Technician was very helpful with any and all questions that we had. I would definitely recommend to family and friends.

Codey was very friendly and answered all questions and concerns that I had. He was quick and efficient in setting everything up and made sure I understood each and every aspect of my security system! He took the time to go through each part and allowed for me to test it all out myself as well!

We had a very pleasant experience with our installation. Our technician was knowledgeable and friendly. He came right on time and had all the tools necessary to do the job. He explained what he would do and explained the system to us when he was finished. I would recommend you to anyone.

Our salesman was very friendly, and used full transparency in explaining the services and costs. Once I decided on my package, it was only about a half hour before the installation tech was at the front door ready to install our new Vivint system!

My appointment time was between 8-10am. Daryl showed up around 930am. Upon arrival Daryl took his time to discuss and educate me on areas to hang the outdoor cameras and gave me his professional opinion to what would work best for my application. I informed Daryl that we had family pictures and needed to leave by a certain time so he was against the clock. He called another installer which showed up to ensure the install would be finished on time for our appointment. Overall I was very impressed with the customer service as well as the professionalism received. I would recommend Daryl and Josh to all.

Smart product and good service. Quick activation. Easy access. We already had the device installed, so we just needed the ownership change and reactivation. Usage guide was self-explanatory and app was easy to use. Configuration of the with guidance over the phone was easy, no hassle. Thank you.

Tim was VERY professional and gave great detail on how our alarm system works.. Tim also was great on cleaning up when he was finished.. We are definitely very satisfied with our new system and feel that we are definitely secure and safe.. We will definitely refer family and friends.. Tim also made sure we understood the importance of being protected and safe..

I am pleased with the explanation of the equipment and happy with it. The technician explained everything and made sure we understand the process. He explained every step as he was installing. He stayed until he saw we were comfortable with equipment.

Brendon did amazing work. He was very nice and he took his time installing the equipment. He made sure I understood everything he was doing. And I didn’t have to move a muscle. I would definitely recommend to a friend.

They were profession announce their names and the company. Ask what I need done. They listen to what I had to say. Made my day better talking with them. Even discuss a vision with them that's almost done. Thanks again. Blessings.

Everything was explained carefully and done with care. Loved the experience of having this alarm system installed and our technician was very professional and respectful. All the charges were shown and they also extended to us other awesome features. The house pad was shown to us to better understand and use it.

Great job with the installation of equipment and very thorough and detailed explanation regarding the use of my system and and setting it up through my smart phone and smart hub. Would recommend to family and friends. Look forward to my house being protected and monitored at all times even when I am not home.

This is the best security system! Super advanced and for a good price, and the customer service is great! They really show that they want their customers to be happy! The installation was quiet, fast and Shareef was super helpful in explaining everything and helping me to connect the entire home!

Installer was very courteous. Kind and new his job. Everything was done well. We were well satisfied with the installation. And showed us how to use the equipment so we could understand. I have no complaints pleased with the salesman and the installation. After I have used the service for a while I if completely satisfied I will gladly recommend someone to try the Vivint.

They are very professional and they explain the entire process to you while on the phone with you. The process is quick and easy and the system is absolutely amazing. I love the fact that I can be completely protected and have access to the system right from my cellular phone.

Installer had the patience of Job and was very thorough. The salesman was able to help install and speed along the process although they got a late start and finished after 10pm. Other than that the installer made sure everything was working properly before he left.

Everyone from the salesmen to the install tech were courteous, professional and listened to what I had to say about my security needs. I didn’t feel pressured at all and told them to remove some items I didn’t need. I would highly recommend to a friend!

Orlando was wonderful! He answered all of our questions. He was knowledgeable and polite. If I get anything else I would want him to install. He is professional and personable. He is knowledgeable about all of the equipment and can explain it to a layman.

Great experience. Satisfied so far. Highly recommended. Great equipment. Great set up and instructions. Hopefully, everything will be great for years to come. Customer service very helpful and informative. Billing is straightforward. I plan to pay off equipment and only have the monitoring fee.

I feel like I got great value for my money with Vivint and their representatives exercised excellent customer service. I was not inclined to buy anything at first, but they showed me what a great value their product was and went the distance to satisfy me as a customer.

Service was great, tech guy was awesome and very attentive. He answered all my questions, very direct. When he didn’t have the answer he called the company to get it. He also explained everything I needed to know about the service and equipment loud and clear. The tech also practiced social distancing and wore a mask. Thanks again for great service.

Between the rep and the tech this was a great experience. They walked through entire process and how to use equipment. Simple and easy. Would highly recommend this company after dealing with Brinks for a while. This company placed customers first.

My tech was very kind and patient. I would recommend that he goes out to every client. I also call customer service and she answered every question I had and it was resolved without an issue. I grateful I was recommended to this service.

Luis went above and beyond for us during installation and made sure we were comfortable with everything and was so kind and helpful. I would highly recommend him, and will be sure to request his services with any future needs.

Everyone was nice, professional and courteous throughout the whole process. Everything was hassle-free and easy. They walked us through everything step by step and answered everything we had asked. Everything was easy and installation was fast and simple. I will definitely recommend Vivint to all my family and friends.

Although the technician was late he had called and explained the delay - he worked well and was very clean especially where drilling had to be done - and three he explained everything very well - overall we are very happy with the experience.

Eric was tremendously friendly, helpful, and engaging. Appreciate all his time spent getting me up and running! Each Vivint staff person I interacted with was extremely pleasant and helpful, and it was great to feel that I was truly in contact with a real person and not someone who’s gotten robotic after too many calls in the day. My only complaint is more a comment to help close a possible gap on the Vivint side. I was never actually trained on how to get my smart home app up and running. I believe I’ve figured it out just fine and I’m able to see and access my system from my phone now. It just took me a while to do it by myself. Thanks Vivint for an altogether positive experience!

Great price, latest technology. I’m very satisfied with all the equipments and services they gave me for the price I paid. I have other companies before and can’t not compare with the service Vivint is offering. They have a great team of technicians capable to help above and beyond in our property.

Mitchell is was professional and thorough with his job start to finish. We had some garage wiring issues but he was able to efficiently come up with a solution and make the job look seamless. I would definitely recommended Mitchell to my family and friends. Great service, good product and smooth installation experience. Thank you!

4 rate since 1 camera failed complete 10:35 pm???. Tech has to return with new parts to complete! Although the tech gets a 10 for effort and enjoyed ???? having him install package! My address is **. ** call to talk. Thanks!

I've been needing security cameras! And no not only did they coming knocking on my door for only cameras? But had a lot of great add ons! You would think for all these gadgets it would be expensive? But it wasn't! Very affordable and they are very professional! Their workers speak volumes about this company Vivint Smart Home! I highly recommend them if you're looking for a all around safe system!! I promise you they deliver safety at its finest!!

Thank you for the awesome tech. My phone experience wasn’t the best and I don’t enjoy the long wait times but the technician was excellent. We have trouble with our cameras and can’t view the live feed. Hopefully that resolves.

Very knowledgeable, very pleasant, professional representative of your company. Thorough, customer centered and sincere young man. Efficient, organized and unassuming. Answered questions in a non threatening manner, provided dignity for my lack of technical skills. He would be welcomed back to assist me regarding the monitoring system.

I would absolutely recommend this service, the service technician that installed my equipment, Alfredo, made this a wonderful experience! I almost didn't get the service, but Alfredi was very patient and helped explain my options and explained all the features of the service. I now have peace of mind knowing my family and home are safer.

I loved the technician that came out and completed installations and setup! He was very knowledgeable and professional. Very excited about the product and what it offers! Cameras provide excellent coverage and clarity. We highly recommend this company and product.

Technician was very helpful, friendly and informative! He arrived on time and was easy to talk to. This is my first time experience with Vivint or with any security system and it was very easy to understand. He also was able to schedule to come back because there was a blocking issue that needed to be fixed first. Overall the experience was very good and I would definitely recommend to friends and family.

Customer service has been great! The first person I got in contact with over the phone he was patient and knowledgeable about his products, highly professional. The second person was Octavio, he is the technician that installed all the products. Can not be more satisfied with his service, very professional, clean and representing Vivint in the highest level.

The tech could not of been anymore friendly, on time and efficient. Very happy with the service! I would recommend this service and looking to have this installed at my home as well. Professional all the way around! Thank you for such great service.

Our technician, Tristan, was very nice, professional, informative and easy to work with. He answered all of our questions and took the time to make sure we were happy with the product. He showed up on time. It was a great experience all around.

All your representatives was more than polite and had quick answers to any questions that I had. All in all it was a great experience. I look forward to working with Vivint to make sure my family and property stay safe.

Sales guy was very professional. Install guy was very professional. Equipment was installed quickly and the installer had very good knowledge of the equipment. Sales guy was detailed on his explanation and very polite. I would recommend Vivint to a friend and take advantage of the 200 referral program. Thank you for the system. Only gripe is the amount to finance for equipment but I know it’s not cheap to give free.

Having a security system I feel very safe. I lived in Chicago and had Vivint there. When I moved to Texas I brought my equipment with me and reconnected it. I would highly recommend Vivint to friends and family.

Tech was very professional and helped me with getting my equipment approved for payment. Got all cameras perfectly placed. He was in and out quickly. Even got the system updated while he was here. He took care of everything. Thank you.

Very pleased with professional service from both the Sales Rep and Technician - both were very knowledgeable and professional. Equipment is working as promised so far (day 2). Taking some adjustments on our part but enjoying our new smart home and the convenience and security. Highly recommend.

The Service I received was awesome and the technician had great customer service. He explained everything thoroughly and gave his expert recommendations. He wore a mask and shoe covers and was Covid ready. I would highly recommend to others. Thank you.

They were very technical and knowledgeable about their work. They were very courteous and clean their work afterwards. Did a return visit for a follow up after completion. I would recommend this system to anyone. Will ask around for them as well. The price is what I wanted too.

Very friendly and explained in detail. I am happy with my new security system. It is much better than the one I had. I will recommend this security service any time. Thank you. I feel more secure now that I have the service.

Had a great experience from beginning to end. From the Sales rep to the technician couldn't have been better. Really can't say much more than that. I would highly recommend Vivint to anyone who is the market for a security system.

We had a technician come to the house to install the alarm. He never included the upstairs windows, basement, motion detectors or patio doors. We tried for two weeks to get someone out to connect the system properly, but every time we called, the hold time was about 45 min to an hour. Finally got through and set up an appointment, and they never showed up. Also, if you have an issue, you have to work with someone remotely who is reading a "how to manual" and pay for someone to actually come out. They asked us to pay for someone to "fix" an alarm they installed 2 weeks prior.

Had a new security system installed with the newest equipment to allow me o feel safer in my home and can see the person approaching.l feel it is a help of safety for me and my feeling of comfort in my home.

Dupree ** was an amazing install tech. He was a true example of what good customer service looks like. Because of our experience We are happy to refer friends and family to Vivint and now consider Dupree our personal rep. Empl ID **.

I would recommend Vivint alarm system. The company is very professional. Bryan installed my cameras & security system & did a wonderful job. He is very knowledgeable, courteous and skillful at his job. I was very happy & pleased with my experience.

This Vivint company has disappointed me from the beginning. I was told false information about pricing & billing followed by hard pull on credit I was completely unaware of. I was on the phone with Vivint for an exhausting amount of hours and multiple days. I would have loved to have my home secure with top notch technology that vivint provides but not at the expense of being lied to on so many occasions.

Quick and friendly service. Install was quick and and she was very professional. The explanation was quick and thorough. I Would highly recommend to others. My Only suggestion would be for them to wear masks. I enjoy new system, thank you.

I sought out Vivint due to the great service with friends. I found the entire process to be stress free with no surprises. No hard sell or up selling. I told them what I wanted and they made it happen quickly. They seem to have it down.

Equipment was installed professionally and nicely done. Using the equipment is fairly easy to navigate with no issues. I really liked that our doorbell was fixed after it not working after months and we now have a nice doorbell camera, as well as the outdoor cameras which are very nice!

I am very pleased by my technicians work! Couldn’t have asked for better. Thank you so much!! I definitely recommend!! Love my security camera and door bell camerA quality and operations! My technician explained everything to me and made it a easy process!

Great customer service and for a good deal! The sales manager was very polite and informative. Installation was fast. I would definitely refer to friends and family. The doorbell camera and the features are great. Can see cameras when not at home is a plus.

Thanks so much for the installation. Very techy geeky feel which I love. I feel better now that my home is secure. I like that there is an app for my system too. My installation technician was great. Thanks again.

Tech was very helpful & informative, took his time explaining the system 'cause it’s all new technology. We appreciate it. We will need to experiment with the system to feel comfortable operating it. We are happy so far and we Thank you again.

The technician was very friendly, informative & thorough. The Vivint security system is easy to use & I love that I can access & control from my phone. I have no complaints & am excited about our new security system!

The experience has been great and the technician was great and explained everything to us so that we was able to understand and get to know the service and was patient with us too. The app was easy to learn. Thanks????

From the phone call to the setup everything went smoothly. Technician Ray was very courteous, knowledgeable of the products and took the time to show us how to use the system. I would recommend Vivint to all my family and friends.

Installation tech did an awesome job and really explained things to us. System definitely looks nice and we are excited to have it. It’s nice to have some peace of mind when we leave the home and when we sleep.

The sales associate I had was great, he has been very responsive. However, the activation team missed their appointment with me, then tried to handle activation over text. They got halfway through and the tech just abandoned me, and stopped responding to texts. I spoke with several people the next day and set up an appointment for them to finish the installation, and again they failed to keep the appointment. Note they want me to take a survey??? Are you kidding me? Call someone else!

Brandon was awesome! The process was quick and everything is fully explained. I have motion detector, sensors for the door and a sensor to detect if glass shatters. The camera you can sit and monitor outside all day long, as well as head all the sounds of.

Technician took longer than half an hour cause my house walls were wider than a normal home. He tried to do what he could with what he had and got the job done. He was friendly, kind and respectful wearing he mask at all times.

My home security system was installed today with Vivint. Jimmy, the technician, installed the system with ease, and did everything with precision and serious attention to detail. I had smart locks installed on both the front and back door, and he did everything in one afternoon. The system itself is so user-friendly and has many different options for personalized use. Highly recommend!

The representative was very professional and detailed. The technicians were very professional and efficient, explained in detail how to work the system. I was very impressed with the representative and the technicians. I was pleased with the easy use of the system, not complicated like most systems. They offer financing and a great package for the money being paid.

Love my home system. They answered all the questions I had and was exactly what I was looking for. They were very professional, explained to the dot all the neat features the system has and left me with lots of information.

I highly recommend Vivint, I'm so happy we decided to get the system. I would recommend to any of my friends if they need a security system and will be a lot of help when we are traveling out of town and just doing shopping in town.

The young man that I did the business with was great. No problems, I asked ???, he answered. I recommend him for upper. I don't much more to say. I do think if I qualify for one package, why not all package.

I selected Vivint as my home security for the past year. I can only say my experience with both the equipment & customer service. I have to rate a fail on both. There is no follow through from Supervisors or phone reps. The customer loyalty department baits you to resign with a extended contract. If I'm not currently happy, what would an extended contract change? There are times when my app wouldn't work in the midst of an active alarm. The system at times would allow me to view my recorded video camera clips. I initially at sign up paid off my equipment so I wouldn't have any issues with long contracts. I moved & the tech was supposed to uninstall & reinstall at my new place. Unfortunately that didn't happen. I explained that I was a disabled veteran & needed the tech. I've been reaching out for the past week but customer loyalty hold times are massive. I finally get someone on the phone to be advised my services were cancelled.

It was a super easy transfer and the technician did an amazing job of explaining all the feature very well! I love all the features and especially the fact that I can access everything from my phone. So happy to be a part of the Vivint family!!!

Great install. Great equipment. Very happy with the system the the technician who installed it. Can’t wait to get my family and friends involved too. I already feel safe and secure minutes after having it installed. Quality is definitely important when it comes to Vivint.

The rep was very knowledgeable and answered all our questions about the smart home system and choices we could have with all the different products available. That made it very easy to make the decision to go with Vivint. Installation was quick and efficient. Made it easy to connect all my devices.

Michael was wonderful. Very patient and thorough. Walked me through system, detailing service. He was very polite and professional. He figured the most efficient method of placement and noticed and placed missing sensors. Very pleased with service and system.

Everything I expected and more. Very professional. Very easy instructions and informative. Very very affordable. I highly recommend this company to all my friends who want a peace of mind when they are home relaxing or away shopping or on vacation.

The sales representative was very knowledgeable of his products. He helped me out tremendously to pick what I really need and for my family safe and peace of mind. I am very pleased with the service that I have now.

I am not happy or satisfied with the outcome. After about 4 hours of installation was completed, I was able to recognize, that my expectations were not met. I am very disappointed. I had a car come to my driveway & my phone never advised me of the car being parked in my driveway. I tested the system with my own car several times, it never notified me on my phone, & it wasn't recorded in the system either. Also my garage overhead door, was never set up to alarm me on my phone or home monitor, the same for my door bell & back door camera movement. I was also very disappointed, because my equipment, which was removed, monitor etc was taken from my property without my permission or knowledge. I plan on canceling my service within the next 24 hours.

Christopher and his technician were both very polite and nice. Christopher explained everything very well and his technician was always so polite. He was asking for permission do things and get everything installed. I highly recommend Vivint to anyone. I was overall very happy and satisfied with the service.

The sales rep followed up after a few months. We had previously been interested in the system, but didn't qualify. We did this time and are happy so far, the install was pretty quick and the tech explained the hub and the app very thoroughly. The thing we like the most was the fact that we can move it if and when we move.

Mr ** with Vivint stopped by and offered Vivint security. He promised I would not be unhappy. For starters I got the doorbell camera and alarm system even though they offered so much more. I am extremely happy with the service and I will be coming back for additions. 5 out of 5!

Technician was thorough with his explanations of everything installed and was fast and quick with installations. Very, Very, Very, good work. Loved Loved Loved work and the newest technology that Vivint has put in place explained all installed equipment. Good Good Good Accurate Job or Work done at our home.

I am an active Vivint employee & this is my first home security installation. Daryal was my tech installer & he was phenomenal. He was super friendly, very funny & quick with installing equipment. I absolutely love the outdoor camera pro and Ping camera. Now I can capture any activity any time inside or outside my home. The best part will be recording scaring my roommate! Lol! I love my system! Thank you Vivint!

Within 24 hours of having the Vivint smart home I am impressed with the service and peace of mind. My Technician was amazing and explained everything in detail. Worked hard and was very professional! Excellent Job completing the job and I recommend the outdoor cameras if you are considering everything much more.

Trevor did an excellent job installing the security system, cameras, and sensors. It was fast, friendly and was a real pro. He arrived late in the day, but still finish the job within a couple of hours.Yes he did everything perfect.

We were very impressed with both techs who installed what is a very large, impressive set of products throughout our home. We were excited to do business with this company primarily because of the technology and vision, but the service, attention to detail, and friendliness of the personnel have made the experience even better than we imagined. This solidifies our decision to leave our previous security system provider for a better company in Vivint.

My experience with your company was super. Hats off to Brandon and Brighten for their service. I will share my experiences with everyone. I really like the camera on the outside of my house. I will keep in touch as the days go by and if there is anything else you guys can do for me. Thank You.

Great service. Great price. My wife is very happy. They told time to explain the system and the service.. I going to get it at my office and my new townhome. The price is very good with good service.

We recently purchased a house in a main street. In order for us to feel safe we had to invest in a good, reliable and user-friendly system. I couldn't have made a better decision than this. I recommend it for anyone that needs that little extra safety feeling.

The technician was very professional. Answered every question I had. Was very helpful. I wanted to add an extra camera that wasn’t part of my original package and it was added for me. All in all it was a great experience and I feel safer already. Would definitely recommend this system to my family and friends.

It was so simply and so easy with Arturo and Joe they. They explain step by step. I am going to refer them to my friends and family. Thank you. I love it. I feel very secure and safe. Help will be in seconds at my home.

Tech was very professional and knowledgeable. Josh took the time to explain all the features and how to use the system. I'm very pleased with the service and the installation. I'm enjoying using the system.

Technician was kind, polite and hard worker. He set up our equipment in a timely manner and was professional. He was extremely knowledgeable and answered everyone of our questions. We highly recommend Vivint to anyone of our friends and family.

Technician very courteous, professional quick and clean! Can’t ask for more! Clean up after work was set up. Wore mask and shoe cover. Very satisfied with the work and was very patient walking us through all the steps of getting us up to speed. He was running a little late, but gave us a heads up and showed up at the revised time.

Our tech was awesome! He did an overall phenomenal job with the installation. He was courteous, diligent, and offered a wealth of knowledge on the system and its entirety. I would recommend the service based off of our technician alone.

I am very impressed with the professionalism and patience of this company! Braiden spent time explaining this system and the kind man who installed the system was equally patient with me. You are lucky to have theSe men represent your company! Very impressed!

Mr ** the technician was professional and very customer service friendly. He explained the system where I was able to understand. I would recommend this company and Mr. ** to anyone. He didn’t take very long with connecting system. He even connected my sisters system as well. He did an excellent job!!

Great customer service. Great Communications. Great products. From first call I made to ask about Vivint. Continuing completely through the whole process until I gave Brandon his family best wishes. I would like to say Brandon is a person who should not be held back. Promote him and Vivint will profit more. If not another company will capitalize off of your loss. GREAT JOB.

Chris was awesome!! Definitely made the install experience smooth! Will recommend! Can't wait to use our system and tell our friends and family how easy Chris made everything for us! Excellent quality of video and sound so far! Five stars.

Aaron the technician came out to do the installation for Vivint. He was professional and friendly. He thoroughly explained to me how to use the system. I appreciate all the Aaron and vivint have done to help keep our house and family safe.

Good installer, some disparity between what was quoted on phone and what was final price! Flexible system that can be modified is a big plus! Too much paperwork and you really don't have to have my email address! Too many questions!