Vivint Reviews

I liked the help I got! I was very satisfied with the customer service. I was very much explained to very well and it was very easy to sign up. Thanks so much for the help. It was very fast and easy. Thanks.

Great customer service. Great camera view. I feel safe in my home now. I would recommend Vivint to anyone. It’s a great product. Safety and comfortable. I’m able to travel without worrying about my home being broken into. Also when I leave my elderly mom at home I feel she’s safe.

The tech that installed my system was very professional. He arrived early and went straight to work. He explained everything to me and showed me how it all worked. He was very clean and polite. He really knew his trade.

I couldn't be happier with the sales rep and technician that came to my house. Great guys and did a wonderful and clean job. It was very quick and easy to learn install. The technician was able to show us easily how to use our new system with no problems.

The tech, he did a professional job, he explained evening about the security system, great job. And after that before he left he wanted to make sure everything it was good and in good place, more important he double check that I did understand how to use the system.

Like the service, Tyler explained everything about the system being installed. He went above and beyond to fix some issues with the contract. He showed me how to work the system thoroughly. I would recommend Vivint to friends and family.

Scott **, Vivint installer, did a superior job putting in our alarm system. He was courteous, helpful, and professional in his work. He made sure everything was working and that we knew how to operate the system. I highly recommend him to anyone interested in a Vivint alarm system.

My installer, Loay, was just the best. Got the system up and running quickly and then explained everything to me and repeated if I needed. Thanks to this young man for his terrific service. Very impressed with my security system. Seems easy to use and feel confident in using it. All in all this installation went more smoothly than I expected thanks to Vivint and Loay.

I was very please with the sales and installer. They were very professional. I felt very good about the presentation of the system and they answered all of my questions making it easy to say yes. I will recommend to my friends.

They have ran my credit twice, but the second time to be not approved and they charged my card twice. Now, they are giving me the run around to get my money back. They are a scam and not a good business.

Installer was very professional and thorough walking me through our system. Physical installation of items was professionally done and look good on interior and exterior of house. Product itself will meet our needs for both security and smart home tech.

Paul ** is very knowledgeable on the product. He was able to answer all of my questions and explain everything to my satisfaction. His customer service skills were impeccable. He wore his mask. Identified himself. Extremely professional. I will be recommending him to anyone needing a security system.

Good, fast, friendly, quality installation. Had service at rental home and happy to have chosen Vivint for our new home. Excited to have smart home features included with security and safe home features. Only company that I found that had all features available and at a reasonable cost.

Helpful. Good. On time. Will like to work for me at all times. He knows what he’s doing. Very Experience. Knowledgeable. Open to talk to. Easy to work with. Professional. Hard working. Very very efficient. Vivint have good workers. Thanks for having Vivint.

I really enjoyed the perfectionism of the installer. He made sure I understand how the system works. He was very patient and was able to answer my questions so that I understand. I plan on adding to my home system.

The representative C. ** badge #** came out on time & prepared. He was very nice & explained all the rules, regulations and how everything worked. He tested everything before he left to make sure everything was installed properly. I’m totally satisfied and is currently loving my new security system.

Great experience working with the tech. Fernando did an excellent job explaining the system and going over everything in detail. He made sure I was comfortable using the panel and the app before leaving. Would recommend the company to anyone looking to add a home security system.

Tim did a wonderful job setting everything up for us! He took his time installing everything properly and carefully. He made sure to explain everything thoroughly so we understood how to use the technology. I definitely recommend Vivint. Very intuitive system.

Everything was done professionally and the technicians were very accommodating and patient explaining everything in detail and making sure things were properly installed. They arrived on time and the system looks great. I will recommend them to others, and I appreciate the insurance reduction option. Hoping to get a reduction when I speak with them.

The equipment had already been installed, but I didn't understand how it worked. Aaron the technician was super. He booted it up and checked it out and explained it all to us. Very professional and knowledgeable.

Only minor problem was the app connection. Other than that I am extremely happy with our new security system. I feel safe and feel as though I will not have any worries in the future when it comes to anything security related.

The look and features of this doorbell camera are way better than any others that I’ve seen out there. The Deter feature is cool too...It lets people know they're being watched, which I’m guessing is the largest part of deterring crime rather than just getting them on camera.

He helped me with everything and finished very quick as well. The quality is perfect. The the app is great and I get to control everything from my phones as well. Very cheap for what am getting. Would recommend to everyone in my family.

He did a wonderful job explaining and installing product, very kind and polite, very patience and understanding, made sure everything was right and correct before leaving, went over everything with me so I can understand better over and over and very handsome by the way.

The rep and tech were so super friendly and helped explain everything to me. I was able to get a plan that works within my budget and I’m ecstatic to finally have that extra security for my home that I had been searching around for.

Overall experience was great. Doumonick ** helped activate my system and he was great and an asset to the team! He worked diligently with the whole system while respecting COVID guidelines. Again, great work and excited to see how the system will work.

My experience from the initial phone call requesting info to the finish of installation we were extremely pleased. Very professional, polite and on time. Installer was patient and taught us all we needed to know and explained everything from A-Z. When he left we felt confident on how to utilize and make the best of our new system.

The Smart Home Professional arrived on time. He was professional, and explained the way to operate my new smart home security system. I give Vivint 5 thumbs up and recommend everyone to purchase the quality product. The product looks good in my home.

This security system is amazing. I love the convenience of having the app on my phone. The camera is crystal clear and the customer service was impeccable. I am so happy that I chose Vivint to entrust the security of my family.

I recommend the service and the security system. The system is very easy to work and the cameras view is so clear! This was such a great choice. I will recommend this to anyone who asks or is looking for a system.

From sales to installation, my Vivint experience was exceptional! The system is affordable, smart, and efficient. The truth is peace of mind is priceless and Vivint provides peace. Vivint Security system is the first place to start making your home Smart and secure!

Thank you for a great service from the seller to the technician. Very well performed and a great customer service. Thank you Vivint for a great service and great product. Everything well explained and easy to use. Great security system.

My salesperson that stopped by my home was very professional, personable and nice. My technician was so friendly, professional and knowledgeable. I would definitely recommend Vivint to my friends and family members.. I love the way my camera is clear and I feel safer.

I was satisfied with the work performed. I'm hoping that the field sales person was honest in his presentation. Did not trust the financial setup. It could lead to a tricky scam set up. It happened to me before. Wish me well. Thanks.

Vivint install. The installer was awesome, knew what he was doing and my dogs loved him!!! He did his job with minimal supervision and explained everything quick and I was very understandable. His technical expertise shows me it’s his stuff!

Great customer service. Installation was fast and efficient. User friendly system. Very glad to have a home security system to protect my home. I called about a system on a Friday and was able to have the system installed the next day.

Sky with Vivint that set up our account & scheduled a tech to come out was GREAT! Super friendly & very helpful to make the whole process smooth! The tech Jason that came out to set up our system was GREAT too! Very helpful, friendly & took the time to show us how to work everything & make sure it was all set up properly! We are loving our Vivint service & have already told others about it! ❤️

All personnel are knowledgeable, accommodating and friendly. They explained details and answered important questions and concerns about security and protection services. The installation is timely and I’m very satisfied to switch to Vivint because of the great rate and coverage. Thank you.

From the first call to post install I have been beyond pleased. Over the phone “rough drafting” your security system was explained thoroughly and any questions were answered and explained. Install (I wasn’t home, wife was) she said he was great! Knowledgeable and experienced in his craft. He knew exactly how are where to put the exterior cameras to maximize views, and this guy was fast! We are very pleased and will certainly be recommending Vivint to everyone I know!

My experience with Vivint was good. My installer helped me with all of my equipment and helped me understand all of its functions and features. He was good and a lot of help. I would recommend him to anyone else who is looking into getting a security system or anything.

Anthony was very helpful showing me how everything works & he was very nice. He took his time putting all the equipment up & was respectful in my home. The system is easy to work and the cameras are clear as well. Thank you.

Had an awesome experience! Michael was very professional! He went through and made sure everything was in working order to his satisfaction and he took time to show and demonstrate how everything worked! I would highly recommend Vivint to my friends and family.

I was extremely satisfied with the installation specialist that worked on my alarm system. He did outstanding work and when there was an issue with the agreement he worked through it with the company without having me to do anything.

The installer was very nice, polite and knowledgeable. His work was thorough and he made it a very quick and easy process! He taught me about some services that Vivint provides that I did not have prior knowledge of even with having had service at other locations in the past.

Our sales man and technician were great! Very friendly and answered all our questions. He took the time to explain how to use our product. We would recommend to our family and friends. The product is easy to use and love using it on our phones.

Rob was a great tech. He was friendly and personable. He made the install go by as quickly and smoothly as possible. Rob explained the installation process and what he was doing and estimated times of install. I highly recommend him as a tech to anyone.

Everything went as quickly and as smoothly as possible, with real clean work. We had plenty of instructions on running the application, and main panel. We were also given a lot of great suggestions on camera placement, we are satisfied with Vivint and would highly recommend. Thanks!

Installer knew what he was doing and he showed and explained to me how to use the system very good. Really was satisfying with the hold setup. Thanks. Will have talks with friends and other people I know to get them to get Vivint system installed.

Our service representative Peter ** was patience, detailed and displayed the utmost professionalism. I will certainly recommend friends and family members to join the Vivint team. He was on time, respectful and took the time in explaining how to operate our new system and made sure we could work the system with ease. He was a joy to meet and followed the CDC regulations by wearing the proper footies and mask. Great job Peter.

Ciara was great! Her work was fast and efficient. She was patient and thorough. I will ask for her in the future. Suggest I have is, Vivint needs to supply a handbook of the system. I am a visual person and need to be able to reference back to a manual.

The gentlemen(EMILIO) helping today was top notch! He was very helpful, explained everything, and walked us step by step to do things! Great customer service - I would recommend this guy to everyone who requests Vivint! He also came back afterwards with a small issue we had to fix. That’s was great!

Your app isn't the easiest to use! I've been trying to login since last night and have clicked on the forgot password and 12 hrs later and still have not received a temp password. I've tried both of my email addresses and nothing.

It was great! The guy was friendly & knowledgeable. He walked me through everything & even helped me set up my phone. He explained the differences between the camera's so I upgraded it. Also added more sensors. It also looks like it's going to be very easy to use.

Lamar was very punctual with the appointment. When I asked him a question about the service he was able to answer it in detail. I felt like I was taken care of the whole process. Thank you so much for all you do!

Our installer was excellent, showed me how to use all equipment. Took his time and discussed my needs in the new house. I switched from ADT and would recommend to others. Very happy with the results. I am going to set up an install at my daughters house as well.

I don't usually write reviews, but Jeff was very friendly, patient and knowledgeable about the system and service. He was very informative on the pricing and functions of all equipment that was installed today. Jeff was very fluid in answering any questions that I had and didn't show any signs of frustration or anxiety. I will refer friends and family.

Service was excellent, our technician (Art) went over everything with us. Answered every question we had. Highly recommend this service! I safe and protected in the comfort of my home! Equipment is easy to use! Thank you for all your service!

Very detailed with explaining everything. On time. Professional. Nice equipment. Gave us a great deal on a service and equipment. I've tried other alarm companies and they don't compare. Friendly. No gimmicks. Thank you Andrew! 4k cameras. Garage opener cool stuff.

The guys installing the system friendly and courteous. Answered any questions I had. Fast and knowledgeable workers. Appointment time was not till noon but they showed up early so was able to get on with my day. Explained the system both for home and on the app. And knew the best places to set up each product.

JeRael was very professional & Polite. He took time to explain to me about the alarm. I really appreciate that. I would recommend him to my family &friends for sure. The camera is awesome. I been using it in all angle to see how it works on the phone. I like how I can use the phone for my alarm not the panel. Vivint updated the alarm system well. I had vivint before but nothing like this. This new system is Wonderful!!!

Eddie installed my home security system and he was knowledgeable and friendly. He educated me on about the Vivint Home Security system. The system is easy to use and navigate. I will enjoy using this system for many years to come.

He was a very good tech. Well spoken, nice, and knows policy and procedure. Send him to everyone and tries to accommodate your budget. He tells you exactly how the system will work and knows his prices. He just don't try to get you to purchase anything. He ask what exactly your situation is and what you trying to do.

I would recommend anyone getting home security to get Vivint. Great customer service. Amazing techs. The equipment is top notch. The picture quality is amazing. I feel safe and secure in my home. Thank you for your great dedication to home security.

Lance (tech) was on time, very helpful and great to work with. He was very knowledgeable about everything Vivint, and helped me with every question I had. The setup was easy and the system very nice to use. I would definitely recommend an friend to consider using Vivint.

Matt was extremely helpful and friendly. He answered all our questions and more. He installed everything correctly and showed us how to use it. He helped us with the app and even moved our equipment when we decided it wanted it in a different area.

Drew was very helpful and set up my system efficiently. Would recommend to anyone looking to get a security system in their home. Vivint is definitely the way to go and I am very excited to have them watching over my home while I am away.

He knew what he was doing. Had a bit of a challenge but he resolved it. All is good! Thank you Mark! He was patient & explained everything well! He was very accommodating when I had to take time to unlock my credit reports, so you guys can check my credit. And I’m impressed with your systems communications.

The professionalism of the contractor who installed the system was exceptional. He was extremely knowledgeable about the equipment, features, apps, etc. I would refer him to those I know! He made me feel more comfortable and at ease with the system!

Dillon did a great job of helping me see the value of having a doorbell camera security device, his knowledge and easy to understand explanations were very helpful. I have looked at systems before but this is the best deal I could find. I’m looking firearm to having it installed.

I’ve always been skeptical of door to door salesman. My rep was straightforward and upfront. I looked up Vivint online and saw some not so good reviews. Rep reassured me that there have been bad apples but that they don’t represent the company as a whole. Happy I chose Vivint and would recommend.

Professional. Easy to work with. Educated us well. Easy to use camera. Quality is great. It’s tied to my phone. I love it. My staff found it easy to use and they also feel safe in our office. I felt the price was fair.

Very good service and very good quality of the equipment. Nice camera. The person that you send me very nice. Also the technician very nice too. The doorbell ring camera is excellent. Thank you, Vivint for the service. The price for the month is low.

Andrew the tech was outstanding. He was very knowledgeable explained everything. He was very efficient.. did a very good job of installing everything. Explain and set up my phone as well. I live the service already and the cameras are great.

The tech was pleasant and was early. Showed me everything I needed to know. He was very personable. He did an awesome job. Had no problems logging into the service. Would recommend Vivint to other people and my friends and family.

Very easy, they called and helped me set up the system in no time at all. Very happy with the experience and would definitely recommend Vivint to homeowners looking for a security solution. The monthly price is very reasonable as well.

The technician who came; he was very helpful in all sense. Now I understand why they prefer to install my electrical doorbell, he tried his best to leave my doorbell already programmed and working good. Other places, they would it leave the product and that it, it was my first experience with this company. Thank you Deryl.

Jacky was a great technician. He walked us through everything and worked efficiently. He told us about current products and made sure we knew how to use the system before leaving! He was super helpful and friendly. Definitely would recommend Vivint to other friends looking for security systems.

Great company to work with so far, excellent service to set appointment and create account, and awesome installation experience. Tech who helped with installation was on time, helpful, and really addressed our concerns to ensure we had all of the right equipment.

Overall a great experience from the salesman to the technician. Cameron was a excellent salesman. Dave the technician was quick and clear about the equipment. Easy to use and affordable company. SO FAR SO GOOD with the equipment. Great company. Cheap than ADT.

My tech arrived on time. Walked through my home with me to answer my questions and he was knowledgeable about the products. The tech made sure my system was working before he left. During the installed he helped me setup the app so I could see my new features.

Sales rep was super, install was clean and efficient. System is easy to learn. Looking forward to using it. First time we have used a security system. We had a ring but we're not crazy about its operation, too slow.

They were generous, on time, and communicated perfectly. Our technicians were very time efficient and worked perfectly discrete. Same with our salesman, Vivint is a great system and are very friendly and easy to work with. We are super excited for our system and the explanation was 11/10.

The installation was a seamless process and the equipment works great. The sales guy was awesome “wink wink” and it was a really fast install. Love the cameras and the thermostat. The new panel looks a lot better than the sky control panel.

Professional technician and well trained. He let me know ahead of time that he would be arriving approximately 30 minutes out. He was punctual and even able to come after business hours to do the install. Explained everything well on how the system worked and overall an awesome experience.

Ryan and Patrick was great! They were kind and helpful. They got the Technician Sergio to come set us up and when things was finish the first day he came but the second day on time to finish the job. The is great teamwork. Thank you. Thank you!

Mike B. completed our installation and was AMAZING. He came out the SAME DAY that we signed up for services and was EXTREMELY courteous and knowledgeable. He made a daunting task seem quick and effortless. All of our questions were answered and he was extremely detail-oriented. He made a wonderful and positive first impression and we are excited to have Vivint protecting our home and our children!

We had a great experience purchasing this system. They explained it really well and the demo was awesome. The installer was in and out in no time. Very professional and the system is amazing. They made sure we were comfortable with the install and the system before they left.

Everything was quick and easy. I'm very glad that I went with Vivint for my home security. Kyle was great and helpful when installing the equipment. He walked through how everything worked as well as stopping to show me what he was doing as he installed equipment.

Both the salesman and the technician were friendly and knowledgeable regarding the home system. There wasn't a pressure to get anything extra. Everything was presented upfront and they answered any and all questions that I had. The install was fast.

The technician was very good and very thorough! Showed up on time and very courteous. Cleaned up whatever messes he made and ensured I knew exactly how to operate the equipment. He was patient and kind. I would recommend him for every install.

He was respectful and very professional at installing the system. He also explained and showed me how to work the system in a simple and easy way and that’s a plus for me. Thank you for your professionalism and your service.

Security system install. Installers were great and got the job done. They were respectful, courteous, and helpful in getting everything up and running to our satisfaction. I received a call prior to their arrival which was also very nice. Thanks guys.

Good service and would recommend a friend the tech did a great job of explaining everyone and how it all works I’m going to get my dad into this and I feel a lot safer sleeping at night now that the alarm is armed.

Daryl was very professional and responded all my inquiries, he guide me thru the whole system and teach me how to use the security system, he was in time and check all the system, he also fix one of the cameras. They was offline, he recommended a extender and system is working perfect.

Yes, I would tell a friend. As a matter of fact. I recommend four of my closest friends.

From the agent to the technician, I am ABSOLUTELY 100% satisfied with their assistance. Both are very knowledgeable of their products and services. Both the sales representative and the technician went out of their way to help me understand the system and their patience like no other.

Had a great experience with the installer Chris, product is awesome too. I'll feel so much better in my house knowing that there's a sensor on every door and window, and also knowing my wife will be safe even when I'm not home.

Very happy with the system and the system installation. Would highly recommend. Installers were knowledgeable and timely. Answered all my questions and am happy with how things are running. Equipment looks good and runs seamlessly. System practically pays for itself after equipment costs.

The salesman was pleasant and the installation was quick and easy. Craig was great setting up our service, on time friendly and pleasant. The system is simple to use, and the camera angles are great. The package is pricey but they say you can't put a price on safety and peace of mind.Thanks.

Joe ** was very informative, professional, & friendly. Answered my questions. Did a great job. Thank you Vivint for your service! And Hiring Joe **! Awesome work Joe. I have been with Vivint 19 years. Great Service all the way around!! Thank You! Sincerely, Kim

Great customer service and very friendly staff. Help me with what I needed and gave great advice to lead me into what I need. Very nice and professional yet patience with explaining the pricing and the shipment information far as the days and more. I highly recommend this company for the needs and safety of your home.

Looking forward to the added security with the new system. The pricing is perfect and well within an affordable monthly budget. The customer service from my initial call all the way through the follow up was topnotch! Installation was a breeze.

I would like to highly thank the technician from Vivint for coming out on today 10/28. He was very friendly, polite and explained to me everything that he was going to be doing in order for me to have good understand of my setup in my home.

Easy process from start to finish- from first call to ask questions and find out what I needed to install day with Josh ** to downloading the app and getting set up. Josh was great- polite, thorough, and quick. Would recommend!

Just wanted to express myself How Thankful and happy I am with the SECURITY SYSTEM, Great quality equipment with lifetime warranty! Juan **, (technician) Did a great job installing the equipment and explaining how it works. Matthew ** Badge ID ** (The sales person) is a nice guy, honest, knowledgeable and helpful. Both of these guys deserve a raise!

Sales men were courteous and friendly, not over-pressuring. Equipment set up happened right after and took about 1.5hrs. Everything was thoroughly explained to us and all questions answered. The cameras are good quality and we’re replaced our Ring doorbell. Would recommend.

This company offers top of the line products and service with unmatched pricing options. My sales associate was very thorough and patient with explaining my options. My technician greeted me with a smile and above and beyond my expectations. I recommend this brand to anyone looking for home security.

The decision to use Vivint was simple. Their offering is extensive and having a smart home is... FUN! Our installation was beyond our expectations. The best part was that the installation professional completed all the work AND trained us how to use our technology. Superb!

Great service throughout! From sales rep, to scheduling depth. To technician! 5 stars service. Excellent service and products. We'll see how well our system performs over the next few months, and then will start spreading the word to our family and friends. We know that there are a lot of companies out there who offer security and at lower prices, but we decided to go with Vivint because of the total package, although I would like to say, a little savings don't hurt. But overall we are satisfied with our system.

I am very pleased with the staff, service, and equipment provided. I feel bad that I didn't get the staff names of the 2 that helped me. They were very helpful and knowledgeable about the packages and installation. I really enjoyed speaking with the sales rep. She is actually the one who sold me on your product. She covered all the packages and pricing, set up the installation appointment. She was so pleasant on the phone. She had a "brightness" in her voice and sounded as though she truly enjoyed her job! The young man that came to do the install, explained my equipment package. Asked if I needed to make any changes or upgrades. He worked very fast and cleaned up before he left. He was a pleasant young man. I am glad I chose Vivint for my home security service!

I love my Vivint alarm system. The lock on my front door is so convenient and being able to arm the system and make sure the garage is closed is awesome. I also love that I have live cameras on my front yard and I can review the video anytime I need to and the thermostat is great too. I leave my house the same temperature all year round. My favorite feature is that it will turn off the ac if my house is on fire.

The gentleman who installed our equipment, Chris, was incredibly kind & resourceful! He really gave a great impression for VIVINT! The installation was fast! He quickly helped us learn how to navigate everything! We are so glad we decided to switch users! Our technician Chris, helped us confirm we made the right decision!

Not only are the Vivint products we received great, but our tech Andrew truly made this a red carpet experience. He took the time to explain the benefits of every part of the system, and I truly believe that he helped us choose the best package for our family. On top of that, Andrew was extremely polite throughout the whole process and gave us his contact information should we ever need assistance with our system. 10 out of 10 product, 10 out of 10 experience.

Serviceman was very polite and explainable about the system. Did a great job and everything show working. So far I'm pleased with the setup. Thank Isaac and Stanton for their hard work. Your sales rep Christian ** was a very good salesman. Did a very great job in selling the product and impressment with how each product works. He really impressed me with your company. We looking forward to the benefit product and service with your company. Thank you for this Service

Sales guy Jacob was good, installer was great too! Answered all my questions! Smart features are really neat and didn’t take long to figure out! I love not having to worry if I locked my doors or closed the garage door!

Our sales rep was very friendly and knowledged. Our installation tech was great too. So far we are pleased with our equipment. Even thinking of adding another camera. Now we feel safer since we have cameras all over and can monitor even if not home.

Amazing service! The tech answered and explained every question. The tech was very detailed in showing the equipment and how it works and its capabilities. The equipment is of high quality. I am very pleased with the service and security equipment received.

The installer was very detailed oriented. He explained all the options to me. He answered all of my questions. He took his time and installed everything properly. He cleaned up his mess. He showed me how to download and use the app. Every part of the install was great.

I was switching systems and I’m so glad I picked Vivint, with my other company they made promises they didn’t keep and the technician that came out was so friendly and knowledgeable and was willing to get me all the hardware I truly wanted and needed, great customer service and experience.

The tech Jasmine was patient and thorough. She answered all of my question. She was great. She went through the alarm system and showed me how to use it. She cleaned up any left over material. She made sure that she took all of her tools.

He was fast and so helpful. He followed covid rules. He wore a mask and very polite and he went over everything with me without speeding through it. Wish he could install every thing for me. Lol. Very great worker.

He installed my thermostat and door but they are not working. Door lock is not going to close and thermostat are not working on app. And it also not working with Alexa. Even I asked your representatives they said it will be worked. But no. He has no garage opener. He said he will come next time... I do not know when he will come. No idea. Door bell he did not make whole to close properly and he said you fix it some else then he has to remove it.

April was very helpful in getting us the best deal Vivint could offer in an efficient manner. Dan was very professional, efficient and knowledgeable! He was very thorough and answered All of our concerns. Overall we are very satisfied with the customer service. Thank you!

Great service, installation was quick and techs explained everything. I will recommend this service. Videos are clear. Phone app is easy and very convenient. Temperature feature is so nice. I love the fact you can check on phone all doors to make sure locked. The medical, panic and emergency was a must for me. I feel very secure now. Finally the cost was reasonable and better than I thought with all options I got. Thank you!

The salesman, Spencer was great! I was impressed that he was able to get a tech out at 8pm to install my panel and doorbell camera. The technician was also incredible, everything was cleanly installed and well explained! I can't wait to have my two exterior cameras installed this afternoon.

The customer service rep was very efficient and articulate with my order and explained everything down to a tee! Wonderful experience. I felt comfortable when I finished the call and confident that I would enjoy my security system when it arrived.

Robert who did the install was AWESOME to work with. He actually is the first person we’ve dealt with from Vivint in the last few years to be able to help us with the root issue we’ve had all this time.

The installation went great! The service advisor was professional, friendly and helpful. He explained how the system works. He offered helpful tips. He arrived on time. The price for the new security system is the same as I am paying now. The equipment is much more modern.

I so happy with my installation. I wouldn't have chose a better company. Thanks, Vivint. Shanta

My sales rep Heeko was very prompt with the scheduled time discussed. And provided a friendly experience overall. Guillermo installed our system quickly and provided all the tools and information necessary to access our system. We are happy and feel very comfortable with our Vivint home security system. Thank you all.

Mike the representative, he was kind and of very much help. He had a great way of explaining each detail and had the answer for almost all the questions we ask. Thank you. I personally give Mike an A+ because of how quickly he installed and then after explain every detail in regards to the alarm system. His explanation was great.

Great service. Technicians were thorough, considerate and efficient. The service is simple and to use and monitor. I feel safe and the convenience now afforded to me and my family is well worth the cost of the system which is very affordable priced. I’m glad I joined the team.

Our On-site tech was very friendly & he was also extremely patient. He would go over things again if you didn't understand without making you feel like an idiot. We noticed that he was also super hardworking and knowledgeable. He was able to come up with various alternatives when encountering issues with our older system. Did not show that he was frustrated at all. Great customer service skills.

Normally I’m not big on door to door sales of any kind but when the associate approached our home his demeanor was inviting and I was open to listening to him and the conversation became interesting and warranted further information. Noticing how casual professional he and Hannah were dressed and identification was visible I was really interested in having the added security for our family home. We like that we no longer have to walk to the front of the house to tell a solicitor we’re not interested and check when we have deliveries that aren’t made known was delivered. The installer was very professional and we liked he took the time to clean up the area he worked in when he installed the panel and gave us a tutorial on how it works. The security sign placement was perfect and is very cute too????

Mike was awesome yet again!!! He had great customer service, very knowledgeable and was super friendly.. He did my house in Alamo and my sisters house, he drove up to San Antonio to do my other home. Now that's what you call customer service... And I definitely would recommend him to anyone!!!

Overall pleased with the installation and professionalism of the employee that came out to install all of our equipment. Took the time to show us all the details and was very helpful with his explanations. I would recommend to anyone who is looking for security.

When deciding which company to use for home protection me and my wife decided on Vivint. The tech was 3 hours late, bills were wrong, and now I can't even set my alarm system without false alarms!! I have not set my alarm for over a month and I have called 3 times to have a tech come out. First two times they told me everything looks good on there and. It doesn't sound good on my end and is very uncomfortable to have the entire house alarm going off at 2am for no reason. I purchased the door bell camera and it works 25% of the time. The last time I called vivint a week ago I was so frustrated because the guy told me he sees no activity and I told him how is he going to when I don't even set the alarm because me and my wife have 5 children that wake up screaming due to false alarms. He told me now he can have a tech come out but that I would have to pay $49.99 for a service trip??!?

Vivint has very Highly professional installers. They completely explained my system, and didn’t try to oversell me with products I didn’t need. They also completely explained my new system, and gave me a very good price on my system. They also gave me their personal phone number to help me with any issues I might have.

The young man who came to my home today was very professional and patient with me. He made sure I understood how to work my panel and phone. I am very happy I chose this company for my home security.

The technician (Mark) was very professional and patience. He took his time to answer every question and explained anything that I didn't understand. Although this was a great experience, it would been better if Vivint offered more than 1 panel. It's very difficult to tell when a door is open, especially if you are upstairs or in the basement.

Very professional. Very knowledgeable and respectful I. Watch him work and he knows what to do and his partner came in and just got busy. I would let him do the work any time if I had to. And I thank him.

No hard sale. Very patient, articulate and professional. I explained I wasn't financially ready for a security system and I had no internet wi-fi. He returned with manager and was able to accommodate me with both concerns. I'm extremely happy and feel safe now. Thank you.

Nathen was very professional and made sure I understood the concept. He was knowledgeable about area and everything seems to be working. He was on time and very personable. He took his time and even took time to show me how to add users and use the app.

Mr. Jason ** (the Vivint technician) was so professional and polite. I don't normally feel comfortable letting strangers in my home but he made my first home security system installation great. I have zero questions about the system because he was very thorough explaining everything that he did and how we control it. Thank you Jason.

Great setup! Our technician was there early and took his time installing and explaining step by step! He showed and explain other options that we could use. He even showed us how to use the phone app! Thank you so much!

Seth was absolutely great. He was courteous, respectful, friendly and competent. He explained everything very well, answered our questions carefully and made himself available if we had concerns. He is an asset to your company and if your service parallels our experience with Seth we will be glad to highly recommend Vivint.

I give the technical a10 Plus excellent. He explain everything from the system the camera. He took the time out to try to see did we have everything done on our phone with the app. He didn't want to leave to make sure everything was right.

Salvador was a great professional and knowledgeable technician. He is the best I’ve seen as a homeowner of over 15 years. The Vivint technology is second to none and appreciate all the security capabilities. Teaming with Salvador your tech and Vivint’s technology gives me peace of mind! Highly recommend!!

We are very happy with our new system. Our installer Kyle was just outstanding! He did a thorough job of installation and more importantly cleaning up after himself. Then he thoroughly explained the system. We are very very pleased at this point.

The tech who installed my system today on October 24, 2020 was great. He arrived 10 minutes early and that was good because I had to work. He also explained everything he was doing and why. He then with patience made sure I knew how to work my alarm system before he left. Great service, and loving my alarm system. Thanks.

Representative was professional, courteous and extremely competent!!! He took the time to explain the product and all the accessories. He also explained that he could be reached at anytime if I had any questions. An outstanding professional. He also ensured I had to installed the app to track any potential security issues.

It was a stellar experience from start to finish! I Would highly recommend this system to friends and family. The system was easy to learn, and the techs were thorough and explained everything with great detail. All around great service this far!

Miss ** was very pleasant and professional at the same time. I should be happy to have her on your team. She made me want to add up your thermostat to our home (which I did before she left.)

Great experience working with the crew! Thank you for making us safe! Quick install and we got a great deal!! Love that it ties in with other technology. Would recommend Vivint to our friends and family! Thank you so much!!

Highly recommend. The technician was on time, very knowledgeable, and did not rush me (I ask lots of questions). He was also respectful of my home - did not leave a mess and offered to wear shoe coverings. He also took that time to walk me through all of that settings.

I have had the system for two years now and have been very happy. I would recommend to friends and family. My experience with the technician was very professional and was very knowledgeable. Sincerely Randall Scott **. Have a great day.

From the sales rep to installer both are friendly and very knowledgeable about the products. Would definitely recommend. The pricing is where I needed. What sealed it for me. I got panic button for myself for when I'm by myself. Oh and lifetime warranty.

All questions were answered and was given an entire system overview. Equipment package was also adjusted for what was necessary for our home as we had originally included too many glass break sensors. Would recommend this system to friends or family.

My experience with setting up my security system was great. They were on time, they knew what they were doing, and they were fast. They had no problems with answering my questions. I would recommend them to friends and family in the future.

Good. Did a good job. Double and triple checked his work a lot. My house not in perfect condition but he left crumbs behind everywhere he drilled holes. He said to save the boxes in case I chose to pack up and return items installed.

It's Great service and they came down and set it all up for us and answered any questions or concerns along with some great tips. We appreciate all the great work and service. Glad we went with Vivint. We will definitely recommend it to our friends.

Very professional and informative from start to end, he installed the equipment very neatly and he was very prompt and on time. I noticed an small issue where the panel was set up and Rich came back to assist and corrected the problem.

Today received upgrade on an existing Vivint security system and received outstanding customer service from the technician. He was courteous and knowledgeable. I appreciated his expertise and how much time he spent explaining the system to me and my family. I would recommend Vivint to my friends and family.

Our install went perfect! Corey was very knowledgeable and happy to answer our questions. He arrived on time and worked diligently. He gave us a walkthrough and explained everything perfectly!! Thanks Corey!