Vivint Reviews

I just got my Vivint Smarthome Security system installed and the experience was outstanding! Everybody was professional and courteous and the installation was completed thoroughly and quickly. The operation of the system was explained in a matter of minutes and I’m up and running! The doorbell camera is outstanding & captures clear video & audio!

The guy installing was very friendly and helpful. Explained exactly how everything worked. The billing. He asked me if I had any questions. He made sure that I was comfortable with a system before he left. And yes I will be for this to my friends and my family.

I loved how she talked me how everything works. Was very nice, she help me. AAAAA+++++. My very first time getting this and loved how the items work. Can't wait to get them and see how it will do. Thanks again for everything.

Our tech was very friendly and informative. Was very fast and considerate. We are super happy. He was very helpful and knowledgeable about the system. Vivint went out of their way to call us and get us in sooner. We really appreciated that.

There is a disconnect between the system and the app on my phone. Like the video doorbell. Easy to arm/disarm. They aren't easy to upgrade...additional services cost too much...May slowly move to Ring...

Scott did a great job - he took the time to make sure everything was installed correctly, demonstrated all the system/app functions, and answered all my questions. He is also great with dogs! Thanks very much for the painless setup. Appreciated!

She is now going to have Vivint install a security system at her residence, and my daughter may also install a system at her residence also.

My friend has this system in her home and I just love it so I got it first thing moving into my new place. The setup was completely handled by the Vivint team and was super easy. The user face is simple and you get to pick what level of system you want to set up.

I received great service. The installer was thorough and explained everything to me. He was nice and personable. He set the system up in a short amount of time. He walked me through how to set up the system. A good beginning.

The experience was great! Went over everything in detail from the moment he walked in. Made the operations for the units very easy to understand. Also my daughter tried getting in the way constantly but he is great with kids so it was entertaining.

Every point of contact at this company was intelligent, patient, and helpful. Employee interaction made this setup supremely easy. Tech showed up on time and did not leave until I was thoroughly educated on my product. I am thrilled with my decision.

The installation went extremely well! The person who installed the security system was well mannered, knowledgeable and professional. I am very much pleased and happy with my installation service from Vivint, the instructions are easy to understand and operate as explained.

I moved in to the a new house that already came with Vivint system. Since I didn’t know Vivint, I have ADT installed an alarm for me. After living here for 4 months, I decided to call Vivint to find out more about the functioned system. Throughout the entire conversation with sales rep over the phone, named Nick, I specifically expressed that I already have contract with ADT, that I don’t need another alarm system in my house. And I would like it if Vivint could transfer the previous account owner to my name instead, so I can have access to the door camera. He quickly explained and said “Yes, I just have to pay one time activation & transfer fees” which I paid over the phone $161.28 Order Reference Number: **.

Salesman was courteous and understanding; not overbearing at all. Install happened same day and was efficient even with being later in the day it worked for our family. The devices have great technology and I’m looking forward to having a better sense of security than my last system.

I didn’t like the appointment process. I was scheduled to be out on one day at a certain time block but I got a call at the last minute to cancel. This has made me lose a half shift of work and I was not too pleased. The technician was great. He did a good job.

Alec && our Vivint agent is pleasant & informative about the security features of Vivint. Their technicians that install the apps & security systems are also fast & skillful. I have good experience w/ them. I like the latest safety features of Vivint which will be helpful for our family.

Great customer service and amazing equipment. They were very helpful and patient in explaining the cameras. Very knowledgeable and took the time to answer any questions I had. I will definitely be recommending to my friends and family. I should have done this sooner.

Jason came to our house to install our system and he was wonderful. He was quick to answer any questions we had, and went over how to use the system until we fully understood. He also recommended any additional security measures to make our home even safer. We definitely recommend!

After having a break in where our ADT system failed to perform, we knew we had to switch to a new provider. Vivint set up an install within 2 days of when I called. The tech was clear and communicative and didn’t try to plus sell us on things. So far the equipment has been performing well and the high tech features are great.

The install technicians were very professional and worked very efficiently. The cameras, control pad and door locks appear to be great quality. The technicians answered all of our questions. They took the time to make sure we understood how to control our system by way of the control pad or with our phone app.

It was a great job, everything was step up really great. Ty was a great help, explained everything to me and helped me understand the process. He was a great help, would recommend him to friends and family. Overall this was great service and I’m happy I got it.

I was told a credit check would need to be ran in order to get my mother alarm service. I have been a Vivint customer for several years. My mother was told her existing equipment would be used at no charge and the $2k listed on email agreement was generic. When the technician arrive we were told that amount was the financed amount. I feel totally lied to by rep Craig. Because my mother is older an age she needs alarm service, I felt obligated. 2k in equipment is absurd.

Your Employee was very professional and dedicated technician who worked very hard from the time he got here to finish. This tech is an asset to your company well deserve of the highest recognition any Company have to offer their workers. I told him he should go into the US Military because he has a lot to gain and highly talented individual who knows what he's doing! This guy Made me real very proud to be in his presence!

Installer was very knowledgeable even there were some difficulties, ensured I had a tutorial, left my house clean as he found it. He valued my input and concerns and made adjustments as necessary. Thank you for your professionalism! He also ensured I had enough signs for all of my entrances.

We had a great time with Shane. He explained how to use the system. Shane told us to practice and do be afraid of doing some wrong. This was important to me being 76. Thanks again for all you did.

Customer service is horrible, their billing is a mess, the system is somewhat adequate. We kept calling them with issues of the system not arming and their billing being messed up and no responses or assistance. They just didn't understand the issue. They could even see on their end the system would not arm and had not been used! When we asked them to take their system out of the house they refused and said we had a contract and if we broke it we would have to pay for the system (even though the system would not arm and they acknowledged it)! Finally quit paying, they can sue if they want!

My technician Rickey was kind, courteous & knowledgeable. He left his information for us to call him if I needed to. I feel very secure and safe in our home. I will be recommending this to my family and friends.

This complete ordeal was a mess. I requested to have service for my rental which is out of state. I was told it would be no issues. NOT SO. That was problem number one! After much confusion and hectic issues, which should’ve been resolved before install date, install was completed. BUT, I had reached out to sales rep and to technician regarding billing informing on how I wanted to be billed. Both failed to abide how I wanted billing for equipment and monthly payment. Not good business and not a good feeling left in me. Unsure if I will recommend. If you want names, contact me. Very upset

I was absolutely impressed with my installer! He was kind and courteous and explained everything very well! I would absolutely recommend Vivint to any family or friend!! I feel safe to stay alone now! Very pleased and thankful for such a great company!!

My installer Matt was extremely professional and explained everything about my new security system so I'm very comfortable using it. I will definitely recommend your system to my family and friends! Thanks for the experience! I look forward to many years of security.

I was very disappointed in the first installer that showed up, not very motivated and disinterested. He left without doing anything, couldn’t get camera in back of house didn’t even try actually, just a 100 reasons why it wouldn’t work. Rescheduled and on 1-5-21 installer Kyle did the whole system, got the back camera installed easily. Thanks Kyle! Happy with the system.

The installation went great and our techs did an awesome job explaining everything until we didn’t have any questions! They arrived to my house within their quoted arrive time and completed the job in a timely manner! Very happy with their services so far!

The install technicians were very professional and worked very efficiently. The cameras, control pad and door locks appear to be great quality. The technicians answered all of our questions. They took the time to make sure we understood how to control our system by way of the control pad or with our phone app.

After years of the same alarm monitoring company I grew old of the numerous problems. I finally got Vivint and this was the best decision made. Technician was awesome and helpful. He made sure my system was correct completely before he left and was very polite while he worked. I recommend Vivint to anyone looking for a company that takes the customers safety serious. Thank you Vivint!!!!

My tech was very helpful and I appreciate his work and help. I will be sure to let family and friends know about company and how great the service really truly is. I really appreciate everything and will look to Join other services the company may have.

Branden is an excellent professional technician I ever met, very polite and knowledgeable man. He explained very well and installation was done promised. He cleaned as installed, gave me enough time to to demonstrate and review the system. Over all Vivint company has top equipment for the house security.

Customer service was great, sales and techs guys were very nice and professional. So far We are very happy with the upgraded system. Camera quality and range is great. We love that we can have a continuous record from our camera.

Both technicians arrived timely. They were extremely helpful and knowledgeable with every question I had. The way they handled the installation was respectful and professional. They put me at ease with every concern I had and was very patient with teaching me how to use the equipment. Thanks!!!

This close to not going with Vivint but Trevor ** saved it. Went ahead and got the install done after all the headaches gone thru prior to Trevor's visit. So thankful Trevor showed up. He got us hooked up the same day after a month of dealing with people on phone only.

The technician was very patient walking me through every single step and answering my questions. She was very communicative and very easy to work with too. Overall I had a great experience with her and am very satisfied. I would definitely recommend to other people of their services.

So far Brenda and I are very satisfied with Vivint service. Appears to be easy to operate and working well. The techs we spoke with were very experienced in things they explained to us. We want to thank the service person for walking us through setup process.

Installation was quick and installer was helpful. Only thing that would have helped was a little more information on what exactly the loan and “renting” the equipment looked like. Also more of a scheduled meeting would have been nice as opposed to a random walk in.

The sales representative contacted up immediately after I submitted my information online for a quote. He was able to assist us quickly, and even get us a great price! The technician showed up within the pre-specified window, and worked with us to get the quoted price corrected. He informed us of all of the equipment specs and abilities, and made great recommendations! He installed the equipment efficiently and correctly, and set up all of the technical portions for us. Definitely happy with our experience!

My installer was very professional and helpful in explaining all aspects of the alarm's abilities! I like the cameras and the ease of the control panel. I really like this product and would recommend it to my friends and family. Thanks????

I'm new to Vivint and I'm impressed with the scope of services and how easy it is to use this technology. The app also allows me to control everything remotely. Very nice to have this kind of control at your fingertips regardless of your location.

Techs set up everything and showed me how to use it. The system wouldn't work with my garage door openers. So, they took that off the bill. All in all, great experience. I would like you guys to work with Overhead Door.

Super happy with my new system. I got several add-ons and love the technology. Cameras, smart thermostat, doorbell cam, smoke sensor, and more! I’d be happy to recommend this system to anyone and everyone. The security and peace of mind is something you can’t put a price on.

Pretty good system so far. We really like knowing who is coming and going. When we aren’t home we can also remotely lock unlock the door. We also have a water sensor in case we spring a leak and we know if a window is open.

Octavio was the technician that helped us with our installation and he did an amazing job from start to finish. He explained what equipment was being installed and explained how each piece worked and how to navigate the app. We are extremely satisfied with the service we received today.

Nice friendly and very responsive to all questions. Wore their masks the whole time while in my house. Walked me through the whole processor using my smart hub. Very professional, would recommend everyone get Vivint! 10/10. Great job overall. Hid the cables very well, can see any of the cords.

Shannon an amazing job explaining everything and walking me through the equipment. I would definitely recommend to anyone. I am definitely a happy customer. The app is a game-changer. It allows you to see everything no matter where you are in the world.

The technician got here, took his time explaining everything and made sure I was completely clear and understood. The salesperson said what he needed to get the sale, did the work order wrong and made things sound better than they were. I’m happy with the equipment, and the service otherwise.

Fair prices, and excellent customer service! My installer Craig was knowledgeable and very helpful! Answered any questions I had as well as giving good advice for the long run of getting a secure system that works with your budget. Will definitely recommend to friends and family looking to secure their homes!

Travis was very professional and moved swiftly doing the security installation. Very personable, effective and polite. I would recommend many of my friends to Vivint. Travis knows his business very well. Vivint is truly affordable for a first class security company.

Donovan was prompt at his arrival time for the scheduled appt. He asked questions regarding specific location of devices to be installed. He was professional and courteous while performing the installation of the devices. Donovan was very thorough while taking us through the step by step tutorial.

Great experience with the installation. Shannon was very knowledgeable and thorough in explaining what we were getting and showing me how to use it. Her personality and spirit were evident as it was extremely hard to keep my one year old grandson from trying to follow her around. I am very impressed and pleased so far.

Andrew was the technician that installed my Vivint Home Security. He was extremely helpful in helping me decide what plan was best for me. He gave me instructions on how to use the system and install the Vivint App on my phone. Highly recommend Andrew.

The company is professional all around and timely. They accommodate your needs and wants and are flexible. The quality of the equipment is great too. I have used other security systems and no other compares to Vivint Smart Home System.

The overall experience was pain free, Informative and I thank you. The tech was very cordial. I love the equipment. The technology is awesome. I’ve just got to get comfortable using it. The tech was prompt, on time. He explained everything as he was installing the equipment. Gave me 2 referral cards.

The technicians were very courteous, accurate, and they were professional. I would recommend your service to friends and relatives that are seeking the home security system installed in my home. Overall I'm satisfied with Vivint so far. And your salesmen were awesome. They explained the installation and service in a professional manner. Very professional salesmen, they explained and presented the different packages and helped decide which package suited our home.

I am definitely excited because now I can take a deep breath and exhale all of my concerns with keeping my home safe. I’m in love with the view range and the ability to detect and customize what’s important to me. It’s sooo much a whistle can do that makes a difference!

Marian was very helpful with moving the back door camera to the front door and setting up what he could without WiFi - although he did not patch the massive hole in my wall that the previous camera made so now I have to figure out how to cover that up so no bugs or rain water can get in and I don’t hear everyone that passes by my condo.

Our installation technician was Fredy **, he was fantastic. Worked seven hours nonstop to complete job. Replaced two wires that were installed improperly during construction. Went over how the system worked and gave us a detailed user demonstration. Could not be happier with the quality of the system. Camera resolution is clear and crisp. I would highly recommend Vivint security service company.

This process was so easy. I signed up in the afternoon and by the evening all of my equipment was installed. Everything was shown to me before the tech left my home. My equipment is much more advanced than what I had before.

The tech called to see if it was ok to come early. He introduced himself. Went over what devices we were getting and asked us to show him where they were to be installed. He was very good explaining how the system

Vivint staff was excellent! Both the salesman (Josh) and the installer (Khalid), were knowledgeable, professional, and courteous. We are very happy with our new security system. The security system is easy to use and was installed in about 45 minutes.

Brandon and Woody made the process so easy. Both of them were very knowledgeable about your products and services. Neither of them try to over sale me on stuff I didn't need or want, but did inform me that the options were available. Thank you for making this a pleasant process.

Installers were very courteous and professional. Took the extra step to ensure we were satisfied. I highly recommend their services and product. We had some issues because the house is an older one. They worked around all the problems. All the other companies were not as workable as Vivint.

We received great service and direction for our installation. Our tech called ahead of time, showed up promptly and worked very fast. He was very friendly and professional. While showing us our new equipment, he was very clear and everything was easily instructed. We Would definitely recommend to our friends and family to use Vivint.

The previous owners of our home had a Vivint system. We decided to enhance what was already in place by upgrading the panel, adding some glass break detectors, smoke alarms and a camera. The service technician was prompt and professional. He explained exactly what he was doing and was very knowledgeable about the system. Overall it was a very pleasant experience. Thank you!

Easy and quick process to get system installed and set up. Full coverage provided by the phone to ensure accurate results in a timely fashion. Looking forward to increased security for my family. Timely call back response. Thank you for this service in a covid pandemic.

Great experience from start to finish. Our sales girl was very knowledgeable and answered all of our questions. Our installation tech was quick and efficient. He went over everything very well. I am impressed with the high quality of the cameras and the tech. Much better than our old service we used.

Steph was the consummate profession. He was very efficient in the installation process and extremely knowledgeable of the security system. He thoroughly explained the security system, which eased my anxiety of the ease in operating the security system. Vivint should have a million Steph's on their team to ensure outstanding customer service who exhibit professionalism and product knowledge.

Josh was our technician. He did a great job. Very knowledgeable, great manners, explained everything. We want to give you the highest recommendation. Thank you. Also Mr ** and Connor was our salesman they were very professional personnel and gave us a lot of information.

I am very pleased with Vivint as a whole. The sales representatives were very professional and the technician was prompt and made sure my family understood how to work our equipment. I would definitely recommend Vivint to friends and family as safety is a priority for my family.

This has been a easy and seamless installment. System is easy to operate. Tech was very knowledgeable and took his time to explain all features. I highly recommend this service and company. I will be referring my friends and family.

Was a little bit confused in the beginning but after full explanation I understood. This in reference to the financing of equipment and monthly fees. I just decided to make a decision best suit my income. I want to be debt free 2021. The system is very good and my daughter Monconjay ** recommended me to get the system.

Our agent was amazing! He explained everything, wore his mask the whole time and was very respectful! He made the process very simple and explained all the upgrades well. We have. I regrets and look forward to our new services.

The tech was very nice and did the job well. He answered questions that was asked and arrive on time. He was working by himself but got the installation done in a reasonable time. Had good suggested where the camera should be installed.

The Service Technician was extremely helpful and personable. He changed out the batteries on the sensors we had. He made sure we understand how to work our security panel before he left. At one point he had to call customer service and the person was extremely helpful and fast at helping the technician with the issue we had. Yes.

The tech was super nice and walked me through everything. He was knowledgeable and friendly and was able to find solutions to a couple of issues we ran into. Everything works great and I am excited to use my new toys!

Eric ** was very professional, informative, pleasant, and followed safety guidelines. I would highly recommend Vivint And Eric. I have referred several people to Vivint from the wonderful experience I have had with Vivint. The equipment is really excellent and easy to use.

My tech was very friendly and helpful. He walked me through the whole process and answered any questions I had. He was to the point and took his time all while completing the job in a decent time. He was very helpful. Good experience.

Great customer service. My guy Seth was great. Definitely recommending to all my friends and family. System is easy to use and the app for your smart phone makes it that much better. I have the doorbell camera and smart lock as well which is great for my kids.

The installer was very professional and considerate. He did a great job explaining everything to me and my family. The sales associate was very helpful and supportive to ensure I received the service I was looking for. I would recommend Vivint to my friends.

The technician was right on time and walked us through everything even though the system is very intuitive. The app and the home system are very similar, so once you figured out one, you know the other. I would absolutely recommend this system to a friend.

Yes very polite and they explain everything to us on how to use the system and cleaned up after the installation. Felt very comfortable with the 2 guys inside my house.. Yes I would recommend Vivint to my friends and family. It is going to give us peace of mind when we leave our home..

Very good experience. The installer was very knowledgeable, courteous and friendly. Very pleasant personality. Pleasure doing business with John **. Would recommend Vivint a friend. So far I’m Pleased with the service.

Yes I would recommend a friend. My installer was very good and knowledgeable and friendly. He answered all of our questions. He explained our home system very clearly so I would highly recommend him to my family and friends. Myself and my wife and also my daughter was very pleased with how he explained everything to us.

I was very happy with the installation. Our tech John ** was very friendly and helpful. I was very impressed at how easy it is to use the alarm system. I would highly recommend Vivint to family and friends. Thank you Vivint.

The Vivint representative was very professional and friendly. He installed my complete smart home security system and ensured we new how to use it before he left. I love the doorbell and 2 way intercom. Now I know my home is secure and I can monitor my home from anywhere. I highly recommend Vivint!

He was very nice clean. Had his mask on the whole time. He communicated the whole time. Asked us a lot of questions. He made sure we understood the system. Walked us through how to work the system. Very professional man and we could tell that he was very much experienced.

The technicians Enrique and Elliot were very professional and patient. They explained how everything worked and how to interact with the unit. They were thorough in making sure that myself and husband can use the equipment correctly, giving us an opportunity to try it out in their presence. I am very excited with my purchase and cannot wait to utilize all of it.

Our technician was very helpful and friendly. He listened to our needs and offered simple solutions to them. The equipment is simple and easy to use as well, and we enjoy the fact that we can monitor our house remotely. Nice product and service.

The installer was very polite and knew exactly what he was doing. He didn’t have any problems getting us set up and ready to go. Could not have asked for any better. He made sure we knew how to operate everything before he left.

I’m very happy with the service and product thus far. Very impressed with installer and his experience. Amazing camera quality and features! Sales rep was awesome too! Would have appreciated the sales rep explaining the price of the equipment and financing better. Got to the contract too quickly before understanding my options better on buy out versus financing alternative way for better financial decision.

Good experience. Very friendly. Explained all questions. I can see there is a possibility to expansion to other services like the different application and service we have. Will like to look into some of the other services I do think so.

Vivint employee came and installed cameras on the doorbell and driveway that have deterrents on them. My only complaint is that he came late in the evening and was here until after 10 pm. The system works great though. The video images it captures are clear and easy to see. We get text messages right away when the deterrent comes on. The driveway camera captures all the way to the neighbors across the street.

The technician that came to our house was fantastic. He was professional and made sure everything was working properly and when our panel was failing he troubleshot everything and then determined that he would replace it. We appreciate that he came out on New Year’s Eve to take care of us.

Kyle installed my security system and thermostat today 12/30 and did a great job! He was quick and efficient and explained how it all worked so well. I appreciate you Kyle and also sales rep TJ for bringing this to my door, so far I’m pleased with the system.

I was lied to and painting a picture of excellence and I received crap. Wishing I didn't HAVE to deal with this. Typical salesman misleading then survey of how great things are without fixing the problem. Beyond disgusted.

Technicians explained everything to us so that was kind and great and very nice and kind and show us how to open door with our Codes my grandson as well so it was a good experience with this technicians.

Armando was unable to make adjustment to fix non, responding doorbell camera due to inner software concern. An appointment has been scheduled. When the camera is operable, I am quite satisfied with the performance of all assisting me to date at Vivint.

Very professional installers, helpful get great information in the system is working well. They spent a good amount of time showing and explaining and gave us a feeling of good service. Thank you and happy new year. I do not have much more to say but in reality the overall experience has been very possible.

The guy I had was excellent, professional and knowledgeable and made sure I knew how to work my screen also show me how to install it on my phone. I am very happy with service as well and will refer others.

Erick was professional, friendly, and helpful. He explained all elements of our new system and made sure we were comfortable with the equipment before he left. We would highly recommend him to anyone looking for an upgrade or new alarm.

Mario was absolutely fantastic with the install. He was so nice, very thorough and took the time to make sure I understood everything. Absolutely love our new system! Hopefully nothing bad ever happens, but I feel so much safer knowing I have the added precautions.

Michael was a perfect gentleman, very helpful and knew what he was doing. Showed me how to work everything. Set up everything for me. Love him. Even showed my husband how to work the alarm panel. No wires showing at all. Very professional.

Installation was quick and technician was knowledgeable and friendly! Great experience! So far the system is performing as expected with no issues to report. Looking forward to using it to its full potential! Should know more once the system has been in use for a while so hopefully we won’t have any issues to report! So far so good but it’s only day one.

The representative was punctual and very polite. He really knew his stuff. I would recommend them to others. He knew how to set up and walk me through the process and showed me how everything works. I give him a 10 because he really knew what he was doing and it took him no time.

Great customer service, installer ( Matt) was very knowledgeable and was willing to help and answer all questions we had, went above and beyond to accommodate our needs. We needed service quick and we were scheduled very next day. We Highly recommend the company For all security needs.

I’m glad I chose Vivint. The initial sales rep I spoke with was efficient and answered all of my questions, but the installation technician was A+++++. LeMar did a walk through before beginning and made great recommendations for products and placement. Even after some issues with paperwork, LeMar was very patient and empathetic. Because of him I plan on recommending Vivint to friends/family.

The service was really great. The technician was very helpful and kind. He walked me through the whole system which was very helpful. He also knew a lot about the system, so he was able to troubleshoot a few problems.

My agent, Alex, on the phone was very informative, knowledgeable and patient with me. Justin, my installer, was very professional, friendly and knowledgeable. He worked quick and efficient. I will enjoy my new system and I’m very excited to see all the features.

Cameron did an awesome job. Showed up on time. He was very professional and super helpful setting up the apps to our phones, etc. I shopped around and Vivint had definitely the best price and the system exactly what we needed. Very happy and would definitely recommend to others.

José ** did a great job at explaining all my options for the service. Andrew ** did a great job with installation and showing me how the system worked. My overall experience with Vivint was second to none. I will definitely recommend the services to people I know.

I have to say Brant the Technician, was above and beyond our expectations of service. Answered all our questions and did an awesome job to explain to our Family how the system works. Sammy gave us the same service and not forgetting Alex who came over to walk us through the Vivint process. Highly recommend this company to the public. I also, own their Solar system. Job well done. I appreciate all your hard work. Thanks. Herawatie ** . Now I need 2 pairs of your Vivint Socks. Thanks!

Our technician, KD, was fantastic. He explained everything in detail and let me ask lots of redundant questions. He ensured I knew how to run the system before he left. He was friendly and very professional. I would recommend KD for your Vivint Security installation.

The technician who came to my home in order to connect the system was terrific. I love dealing with people who know what they are doing. So far, I’m loving the system, and it’s working just fine. Thank you Vivint.

We had a great experience and we are very happy with our installation. We love that we can see outside the front door with our phones and know who rang the doorbell. We also love that we can control our thermostat with our phones.

The technician Brandon was great and paid attention to detail. He walked my fiancé and I through the entire process. He explained what he was doing and kept us informed. He walked us through the process of our security system. Also Jeff the customer service rep who helped me get set up was great. This entire experience has been exceptional.

Brad and Jessie were on time, very helpful, explained everything in detail and otherwise were very professional! We are very happy with the results. It feels like a new toy but in fact we now have an updated and sophisticated replacement security system.

Very easy process. Sterling was great at explaining all the Vivint products and financing options. The quality of the videos and system is 10/10. Miguel only took an hour to set it all up and was very professional. Highly recommended -Marcos

It is a very great service. I highly recommend this to anyone who wants to make their home feel secure. Equipment was installed to the manner that I wanted it and the technician did not leave till I was satisfied with the angles and installation of my equipment. I was walked through step by step on how my equipment works.

My experience with Vivint starting with customer service and with the installer was professional in every way. My security needs were meet and installed without incidents. I was walked through the cost/finance of the system and the process of operating my system first by customer service agent and then again by the installer personnel. I love it and would recommend my friends.

The tech was very helpful and knowledgeable. Easy to work with. Showed up on time when he said he would, informed us about the touch screen application. Went through different options and had very good customer service. A pleasant experience.

Zachary was very nice and professional. He was also knowledgeable and helpful. I’ve considered getting the doorbell camera for safety reasons. He explained the benefits of having one and the ease of operating the system. I am sure I have made the right decision.

We had Vivint in our previous home and loved the set up. Easy, quick, and had everything we needed. Going into the previous home, we wanted the same set up. Customer service is great and answered all my questions on the phone and in person. They made every camera work even in the difficult areas. Super convenient and would highly recommend!

Levi did a great job of showing me how to use the panel and smart lock, he answered any questions I had and we even add a few services to my bundle. He was able to explain how everything worked and show me, he was fast with the install.

The service technician was knowledgeable, helpful and professional. He was very courteous and followed COVID19 practices. Made sure the system was set up properly for me, the customer satisfaction. It is always good to have a great install for something new.

The guy, Allen, who helped over the phone to start my service answered every single question I had. He helped me compare Vivint with another company I had in mind. He went above and beyond. Then we got our cameras installed and our tech Braxton was great. Again, he answered all my questions and showed me every step of the installation process. So far, I’m VERY glad I chose vivint.

Our technician was absolutely very professional. Very well mannered. He kept me informed every step of the process. He took time to make sure I understood all the equipment and how to work the system. He also was considerate of time.

The Vivint installation went great. The tech was very knowledgeable and took his time to explain everything and make sure we understood everything. The equipment is top of the line and the resolution on the cameras are amazing. Excellent experience.

From the sales rep to the service tech my experience has been amazing. The sales rep was so patient with me and answered all of my questions I had. The service technician made sure we had everything we needed to protect our home and made sure we were happy with everything that was done. We switched to Vivint from Simplisafe and the difference in price is well worth it. I would rather pay for the peace of mind knowing I have a good system than to save a few bucks and lose sleep. I would 100% recommend this company.

The technician was very polite and respectful and knew what he was doing. He was very prompt and notified me prior to getting here to ensure I was available. I am very happy with the service that was performed. Thank you.

The install was done and everything was explained to me to the point I feel like an expert. It’s a 5 year contract, that I was not aware of when I talked to my rep over the phone. Other than that good so far.

Vivint was super attentive and efficient when it came to helping me decide which products to use as well as setting them up in my home! I did a lot of research and heard great things about Vivint. I love how easy it is to control everything from my phone. I definitely would recommend this to anyone who needs a legit security system.

Everyone that assisted me was great. The technician that came to my house was so helpful and pleasant and went above and beyond. My wish is that there was some type of support for the system without having to have service for people who moved in with the equipment already installed. I had to activate it just to have someone come out and work on the thermostat so I could figure out why I was having a heat issue.

The Vivint technician Ray did a wonderful job. He explained all jobs and went into detail with each step. Ray was very knowledgeable about the material/equipment that he installed. I will ask that I continue to have Ray continue to do work on my security equipment because of his knowledge. I feel very comfortable with him.

I had a very pleasant experience from start to finish. My sales rep, Casey, was extremely helpful all the way through the process, and both technicians involved in the installation of all my requested security equipment were quite knowledgeable and helpful.

AWFUL!! I can’t get anyone to call or email me back! System has shut access to my garage door. I have been promised a technician - but apparently no one at Vivint speaks English and I couldn’t get an appointment? This is what the service person told me when I asked him to schedule a technician. This is the absolute worst customer service I have ever encountered! Now - the service person is ignoring my calls and texts. I would not recommend this system to my worst enemy. I am about to cancel and switch to ring. This is ridiculous.

I am very happy and confident with my new smart home security. I would definitely recommend VIVINT. You won’t be disappointed! I feel very safe and it’s user friendly! They are the top of the line. Money well spent! Try it today!

The technician Tim was very timely and clear. He respected our home. The system is easy to use and the screen images are very clear. We are able to understand the system and it is easy to operate. Thank you.

Had security system installed. Company very professional and answered my many questions with patience. Really outdid it and provided me exactly what I looking for in a very timely manner. I am very excited to be part of their system.

I will feel at ease now knowing I can just tap on my telephone and check at my home, checking my disabled husband and making sure he gets the care that I pay for daily when I am at work. It is worth Getting it. Brandon was excellent, very detailed of teaching me how to use it.

The tech was thorough and made sure that the existing system that was here in this new home that we moved in was working properly and ready for me to use. He explained to me the app and the panel. Of course of additional products as well.

The technician answered all my questions and provide me with a great service. I will definitely recommend to my friends. There are plenty of other options I am interested in also. I will feel much safer now that I have the system in my home.

The Tech was nice and professional, Tae showed me how to use the system, turning it on and off, changing the password and made sure all the sensors were in working order. Tae wanted me to be comfortable with the system.

Very professional and knowledgeable. Everything was explaining to me and am very pleased with my service. Installer kept me informed throughout the whole process and made the process simple and easy. I would recommend Vivint to anyone this company to my family and friends.

Installer Was fast, quiet, and explained everything afterwards. Am very pleased with his work and will recommend Vivint to my other family members. We look forward to using our multi functioning smart home security system from Vivint. Thanks Vivint for everything you do.

Camera, heater, etc doesn't work. I called you guys said it would be Monday until you could get here!! Unexceptionable. Discount or come get your equipment. This is ridiculous. No heat, no alarm, pictures are upside-down. I am not satisfied at all with Vivint. Come get your equipment.

Professional, Clean Job, Respectful. Clearly explain the process and how to operate the alarm. He was careful when running the cables. Make it look professional. He has his mask on other time showing respect. Thank you him for all he did.

I am so thankful and pleased with the integrity and concern of my Vivint service installer. He was truly concerned with providing the optimum protection, and not overselling. He was professional, competent and concerned. Kudos to Vivint for having an amazing team.

Very knowledgeable installer and did a great job to help us with our purchase. Thank you. He stayed until everything was all set. He definitely has more patience than me and I'm very glad to have him in our home.

The tech was courteous and professional. I was more than pleased with Carlos. He explained in detail how the system functioned and what to do in certain situations. I felt sucker and safer last evening due to the hard work Carlos put in installing the system.

Our technician was professional and very patient when helping us set up our phone App. His name was Wes. The sales person was the same and answered all my questions (forgot his name). Still as of now everything has been great. Will see after a year how we stand. Thanks.

I had to enter information several times on the survey. Furthermore, the survey quoted a different monthly payment (higher) than what was discussed and emailed to me. I can’t wait to see what my statement reflects. Technician was very good.

Everything was nice and Professional and show me how to use everything and was very kind in respect for. I recommend him to be sent out anytime. He was on time. Answered all the questions we had. I will let my family and friends know about your Company. We are very happy.

I found this system to be very reliable and I feel safe in my home. It does take some getting used to but all and all I’m glad I made the switch. The only thing I’d like to see is confirmation that the prior system was paid off in full as promised. Other than that I have given this company a thumbs up.

Our technician did a great job installing our new system. He did a great job at keeping things clean and precise. Everything thing was triple checked for accuracy and to make sure I understood the equipment and the agreement. No surprises at all.

Great customer service. He went over and beyond and was very informative. Installation was fast but he also took the time to explain everything thoroughly. Would have the salesman and the tech over for dinner ANY DAY. These were just great people and they had even better service!

The tech was pleasant, knowledgeable, professional; listened to my concerns and questions. Answered directly. He was receptive and you should give him a raise. I am elderly and disabled and he treated me as anyone else. Very respectful and certainly considerate.

Excellent! Great installer! Great personality! Very through! Pleasant!! Knows his material very well! I am very impressed with installer and his knowledge of alarm systems! I will recommend Vivint to all my friends and business associates! Very professional! Glad I choose Vivint!

Jose was extremely professional, personable, and thorough in his install of the Vivint Smart Home System. The system is extremely intuitive and easy to use. The fact that you can control everything in the house from a beautiful app on your phone is not only satisfying but also comforting. I'd recommend 10/10 times.

Shannon at VIVINT installed my Security system. Ms. Shannon is very friendly, knowledgeable, and professional. Ms. Shannon text me to let me know what time she was expecting to be at my home and she was right on time. I will recommend her to install VIVINT security system to all my family and friends.

Very pleasant experience. The tech explained everything very well, it was thoroughly laid out and we would most definitely recommend Vivint to our friends and family. We will be At this location for about 6 to 12 months, and then once we move to our next location after the home is built, we will transfer the service and the equipment to our new home, to have it installed at the other location. I am definitely considering Vivint for business as well. Thank you and have a blessed day!

The installer Nolan was very nice and knowledgeable. He explained everything he was doing. He showed us how to use the system and answered all of our questions. So far we are very happy with our security system. The security system seems very easy to use.

My Vivint representative was very knowledgeable and helpful. He help me with everything I need to know. He was very nice. He gave me the instructions on how the security system works and he showed me what happens if I don't get to my security system in time.