Vivint Reviews

I needed a new alarm system and the transition was seamless. Michael came and set up my alarm with ease. Instructions for usage was simplified. The camera views are excellent. So many options in making every aspect of your home controllable through their system. Definitely recommend using Vivint.

First time home buyer and I wanted a security system. Everything went smoothly from the first quote request I sent to the installation. The technician that came out to do the installation explained everything well to us and was very nice.

AJ installed our cameras and system. He was absolutely amazing so professional. And our cameras and alarm are great! The clarity is outstanding! The control panel is so easy to use, along with the Vivant App. I love the night vision and how you are able to take with the cameras.

Grant was the very best installer and had the most knowledge about the system than anyone I have ever had!! He was polite and friendly. I’m so glad he was the installer/sales person I had! I love the doorbell camera and the backyard cameras, they are all so so clear. And the added bonus that you can talk and hear everything. I feel very safe with your system. Thank you.

Installation was quick. Making an appointment was fast and easy. They were able to come out same day. Sales Representative explained the process along with everything else involved and answered all questions. Paying is simple and convenient. I am happy with the service. Images are clear and live feed and recorded events are easy to pull up.

I signed up for Vivint in 2016 after being assured that I had the option to cancel at any time so long as I pay off the equipment. I was specifically trying to avoid a long-term contract. I was told they were giving me their "buyout promise" and they would be required to honor it. After multiple connection issues with the devices, their technicians' recommendation was to upgrade the equipment that would require me to pay off the existing equipment then have a higher monthly payment. I declined and have been trying to cancel service for several months since.

The whole process was very easy to get started. The installation process was very fast and efficient. Our technician provided great customer service for the entire time of service, and his explanation of the system was very thorough. Thank you, Vivint! We feel safe and sound in our house now.

Excellent services with Tim. He answered all my questions and very polite. He didn’t leave until I was completely satisfied. Tim went over every detail of my pad to make sure I was comfortable with the alarm system. I’m completely satisfied!

He was very kind and gave good explanations on how to use the devices. We received a very good service. And are happy with the service even though we have just started. I’m very happy to have this kind of protection for my home.

Great service..very polite and helpful. Good at explaining how to use. Had good PPE guidelines. Was On time..would give him 10 stars if possible and would recommend to friends. He was very knowledgeable about the equipment. You have a excellent employee. Thank you.

I just became a customer and it took 3 days to become a customer. The experience was terrible. Customer service was not good at all. I was provided 1 price and when I called back to provide my card information I was quoted a different price. The call was recorded and confirmed that I was given a price but they still was not willing to honor it.

The installer was a pro. He had to overcome the misinformation disseminated by your sales staff just to get a customer. If it were not for Joshua and his professionalism I would not be a client. Tune up your sales staff to the quality of your install team.

Everything went great, the tech installing explained everything to us and helped a lot. As well as the first agent who we spoke to on the phone. Very good service from beginning to end. Everything was explained in a way we could understand.

1. Smudges were left on the walls.

The service we received was great and helpful. The Vivint rep walked us through how to work the system with ease and patience. We now know how to use the system not only in our home but also from our phones.

Our installers were great and very informative. They were very patient when explaining how to use the panel and the app to my mother. I am very happy with Vivint’s customer service. I will definitely recommend Vivint to my friends and family.

These guys did a great job installing the system and really made it look great! I love how simple and streamlined it all is. Worth every penny for all the automatic features and peace of mind that comes with the system. Vivint has thought of everything! Highly recommend.

First of all, a lot of the information I received when I called versus during the actual visit by the technician was different, second the Technician did not want to work with my needs as far as camera installation location and quantity and was argumentative. Third, the installation itself is very unprofessional and incomplete because she did not cover the holes after installing the wires which gives a way for the bugs to come inside the house. Fourth, the system is very intermittent and not working as advertised, cameras Don't give a timely alerts and unable to take pictures while watching live cameras as I was told. So we're totally unsatisfied with Vivint.

Tech showed up and completed work in a timely manner. Explained how the system works and how the app functioned. He also reviewed the web-site with me. He also answered my wife's questions about the app, website, cost per month and questions about our previous system with Vivant.

The technician was very informative and professional. And had a great personality. I would highly recommend this company to my friends. I am very excited to see how well the system works and hope it was worth the money.

Mr. ** came and install our system. The installation went smoothly, and Mr. ** was very professional during the entire process. He answered all of our questions and concerns. I would recommend others to Vivint and Mr. ** for a job well done.

Vivint installer gave awesome service. He was very professional and knowledgeable about the services. He took the time and explained equipment and answered all questions. The install was quite lengthy but everything was performed as ordered. I would highly recommend Vivint and its team members.

The sales department lied to me about being able to use the Simplisafe equipment so it cost me a lot more. For 4000.00 I expect something much more professional looking than the placement of the most awful jumble of plugs sticking out or hanging off the walls.

The gentlemen were very professional, knowledgeable and kind. I was very pleased with all they did for me. They arrived on time and even called a few minutes before to let me know that they were about to arrive. They also helped me get everything working to perfection.

Installer was fast and professional, not to mention very patient with us, there was a mishap with hardware ordering and it was resolved very well, I’m pleased with the system, with easy of use and mobile access to the camera and alarm system.

Very nice installer. His explanation was very simple. I will express my opinion to anyone. It is so important to have a safe feeling secured home. It is also safe to feel comfortable when you are sleep or when you are away from home. The option is so comforting. I feel so much safer now that we have this system installed.

Jason was great! He explained everything to me and walked me through the app setup. I'm excited to see how my new Smart Home functions. I love being able to access everything on my phone and the picture quality on the cameras is outstanding.

Christian was great. Nice professional and patient. However the financing side was a complete nightmare. This was eventually worked out. But was very frustrating. Seems that maybe there is a communications problem. It took quite a bit of time, most of it on hold, before this situation could be remedied. Also the “FaceTime” survey did not respond to verbal answers and that about doubled the time it took to complete survey.

Great experience with Seth. We appreciate all his hard work and patience. System went in quickly and is easy to use. Nice clean look and we feel more secure already. Wish all customer service could be this easy and fantastic. Highly recommend Vivint!

I haven't fully used the system yet, but going through the tutorial and experimenting with the panel, I'm quite impressed. I'm really impressed that the front door locks automatically. The camera range is also impressive, better than the ring doorbell.

Friendly, honest and upfront. She walked me through everything and gave me options and explained everything in detail, leaving no stone unturned. Installer was awesome. I look forward to Vivint holding her standard! I hope that they give me the service and integrity that she did.

The sales person, Uriah was very knowledgeable and helpful. The equipment was expensive, but once that is paid off, the service fee will be lower than we paid previously. It makes us feel more secure with cameras at our back patio, driveway and front door.

Eric was great. He made everything super easy and I couldn’t be happier! Wish I would of made the switch to Vivint years ago. I would highly recommend them to everyone. The price was great and it took very little time.

The technician that installed my system was on time and was very friendly throughout with an excellent service attitude and worked fast and diligently. Customer Service reps were also very friendly and effective. :) The equipment also looks cool. So far I’m liking this company a whole lot.

From my initial phone call into customer service to learn more about the product & services vs the competition and through the actual install was a first class experience. My installer was excellent, he took his time and even made some last minute suggestions on camera placement to ensure we felt secure.

The technician was perfect and went above and beyond. He’s great for your company. I love my Vivint security system. Keeping my family safe is a priority of mine and I’m glad I chose Vivint to go with. God bless you Vivint.

Our tech was very knowledgeable and helpful with all our questions during set up. He helped to set up the apps we need and our WiFi garage system to the security. He explained all the thing he was doing and did and even helped us to save a bit of money.

Ryan was very knowledgeable and has an amazing product. I Highly suggest this alarm system to any one in the market. The price was less than the competition and services exceeded competition too!!!! No contract. No restrictions.

Angel and Peter were both very professional and they worked with diligence. I’m so excited about my new smart home. This is my first time with Vivint and I’m enjoying what I have experienced with the company so far.

The installation tech was wonderful, very knowledgeable and kind. He made us feel comfortable with this purchase. Installation was quick and painless. Would highly recommend this company for peace of mind. We also love the fact that we can access our system from our phones.

Got a great deal for financing and equipment was installed quickly and works great. Fast response! I accidentally tested that out. I feel safer with the videos and picture quality is great. They offer a lot of bells and whistles but we only got the door bell, interior motion sensor, and one backyard camera. If you are into easy mobile techy system. This is an all in one for sure.

We love the service and we definitely recommend it to everyone. The tech guy was so amazing he showed us each and every step we need to get things done. Me and my husband love everything. I wish I can give you 10 star you guys deserve it.

I had been contemplating changing my security service for months. Several of my family and friends are with Vivint who assured me how great their services were. After weeks of putting of my initial call I finally called and one week later everything was officially installed. The customer service at Vivint has been great so far. I look forward to being a new customer.!

Jerry ** and his partner Erick were friendly and professional during the installation of our security system. I appreciate the detailed instruction of the features of the system. Knowing that Jerry will be readily available to troubleshoot any issues we have with the system adds an additional layer of satisfaction with this product.

Roden- the installer was very professional and accommodating to answer all of our questions during the installation process. He went through all of our purchased items and suggested to replace one or two items for being redundant which resulted to a credit of $10.00 iin our account. The installation went smooth and it was completed earlier than expected. I would highly recommend Roden to be your number 1 guy when it comes to Vivint installation. 5 stars to him!

The technician (Kevin) was very helpful and courteous. I will recommend to him family and friends. He recommended and explained the equipment benefits, he also made the entire installation process smooth. I have family and friends that are interested in a security system and I will surely recommend them.

I am happy with my purchase! It gives me all the features I wanted, nothing more, nothing less. The installation tech was very professional, patient with answering my questions as well as walking me through the process of using the technology involved, cleaned up after the work was done (vacuumed!!) and did a good job overall.

The technicians that came to my my house last night left my house very unsecured. All window sensors are not synced to the system, neither is the motion detector. In addition, the front door lock is not synced to the system, my previous codes do not work. My daughter could not get in last night. She rang the doorbell, it doesn't work. If I leave, my house is going to be very unsecure. Oh, I forgot to mention I don't even know the passcode to disarm the system. I am afraid to arm the system.

Extremely nice and very informative. Only problem we had was totally understanding the payment. Also, we didn't have to wait forever to get started. The installation person was out the very same day. All in all... it was a great experience!

Yes awesome service. Jayden was very friendly and professional. He thoroughly explained the system to my husband son and I. He took his time to install each camera and equipment. He wore his mask the entire install as well as washed his hands.

Very good installer, explained the app several times till I understood, and made change to exterior camera per my request. Above & beyond courtesy & explanation of use. Treated me like I was family and listened well to my ideas and explained very well why he recommended what he would do.

Tyler did an amazing job installing my security system. He knows his job! He was polite and answered all my questions. All the equipment works great. Easy to use and looks great. Thank you for making me and my family feel safe :).

Today we just got our Vivint system installed with 4 cameras, doorbell, fire detectors, co2 detectors, glass break detectors, door and window sensors, and other gadgets. The service was amazing, very professional and quick. The installer really took the time to understand our needs, give us some recommendations (upselling and downselling), he explained what he was going to do in detail and he did everything. The whole system was up and running in less time that I was expected and he took the time to teach us how to use the platform, configurations, automations, etc. In the end he even cleaned all the dust and debris generated due to the installation, while the ATT guy left our house dirty.

Excellent service from the Sales Representative to the Technician that performed the install. The Sales Rep., Bridger, explained pricing, the transition plan, benefits of the new system, and answered any questions we had before they were asked. The Tech. was also excellent and thorough. We highly recommend Vivint!

Very pleased with the product. It is very easy to use. Lots of great features. Looks very clean, not cluttered. Service technician was very nice and familiar with the product. Answered all of our questions. So far we are enjoying it! Hopefully we will still be enjoying it months from now.

The installer showed up promptly, he explained everything in detail and made us feel at ease. The doorbell camera could not be installed and he explained why and made an appointment to follow up when the issue was resolved. He went above and beyond the job.

All involved were quick, direct and professional. From the salesman to the installation crew I felt comfortable dealing with them. I'll definitely recommend this company to others... And as an added incentive! I look forward to sharing with friends.

Good customer service. Work was done professionally and tech was on time and respectful. Camera location great. I can view all areas. Not messy. Located neatly in place. I would reference my family and friends. Brandon was friendly and professional and explain the system correctly.

The technician was great. I give him a 200, I will tell other about your company. I like what have thank. Be safe. My wife we like it also so I will recommended to my friends. Thanks again. Have a safe weekend. Thanks.

Mike was great for install. He worked with the security needs based on the layout of the house, and he was able to clearly explain how to use the system. The system itself seems easy to use and comprehensive enough for peace of mind.

This was so painless it was unbelievable, my installer Carl took the time to go over everything with me. He made sure I understood everything. He even informed of other items that I could install to my system that would keep my home safer. He may Suggestions on items but didn’t pressure you. I would highly recommend them to all my friends. I am so happy I listen to my siblings who highly recommended them to me. The system is so user friendly. You couldn’t go wrong by going with Vivint for home security needs. My installer Carl is the best.

Our technician Brian ** was outstanding. He would not leave our home until our system was fully operational no matter how long it took, he made sure we understood how it operated and we were completely satisfied with the system. We love our new security system.

My experience with Vivint has been wonderful. My technician Colton ** was top-notch and took the time to walk me through everything to make sure I understood how to use everything. I found that equipment is easy to use and their service was prompt. I can highly recommend Vivint to anyone!

The Vivint representative was here right on time, very friendly and knowledgeable. She installed everything quickly and cleaned up when she was done. I am very happy with my purchase. The security system is easy to use and even looks good.

I definitely feel safe in my home! Installation was quick and I was walked through everything! I couldn’t have made a better choice when it comes to a safety system for my home! Even after installation, I reached out to the sales rep and he was informative and helped me out! The installer went above and beyond to show me step by step how to use my system!

I had a great experience with Vivint from start to install. The rep who took my call was nice and helpful. He never tried to sale me anything more than what I said I needed. Pricing was discussed ahead of time with no hidden fees. I was able to get next day install and the tech Luis was awesome. He was courteous and very professional. The system was shown to me and he made sure I was happy with the results. Let me say, "The camera quality is AWESOME!" I am very happy with Vivint and honestly recommend them. The team and their products are top notch. Thanks Vivint!

Being a new home buyer I went with ADT. I’m going to tell you that was the first mistake I made. Everything I wanted I wasn’t able to get because supposedly I didn’t have a D.R. Horton home that’s the only way I could have all the furnitures I wanted. So one day there was a knock at my door and I decided to listen to the sales rep and I’m so glad I did. I love my new system and I feel safer.

Great ..The guy is so professional ..Great product .. Absolutely the best security company in the U.S. No other company can compare. I like the simplicity and efficiency of the system. A really great security at a great price. Excellent, Very Helpful Customer Service Folks.

Very professional Company and very respectful professional tech and installation tech. Answered all my questions patiently and gave his expert advice. I am a Very happy new customer and would recommend your company and services to anyone who is looking for a security system private and/or professional. Thank You!

Josh was very professional and friendly. He explained everything thoroughly to my daughter and I. It was a great experience. He also took health safety measures by wearing a mask when inside the house and outside with his co-worker. I would highly recommend Vivint and josh to anyone.

Quick and easy!! Technician Christian was great! Was done in about 2 hours, everything is so easy to use!! Excited to use this security system. I really appreciate the professionalism performed by technician. I would recommend Vivint to everyone. You won’t be disappointed.

Knowledgeable and friendly sales staff. I never felt pressured and they took the time to answer all my questions. They never made me seem like I was taking g too long to make up my mind. Installer was amazing and very respectful of our home. Received call prior to arrival as they had said. Appreciated them being punctual. Would definitely recommend.

I am very unhappy with not receiving my lawn signs after I requested it five times. I am disappointed that no one responded to my request! I am questioning Vivint’s customer service!! I am very unhappy and at this time will not provide a satisfactory response.

Awesome prices and the best customer service! I called and they were fast about getting someone out to my business. They went the next day, installed and were done... Very good service too. Definitely recommend Vivint. Very reliable and friendly. Not to mention, CHEAP.

Two reps came to our house and were very nice. They sold us on a deal and before they even left the technician was already at our house ready to install. Not only was the job done fast but the quality of work great too.

Both the salesperson and the technician I had were wonderful. They explained the system, how it worked, the value and everything perfectly! I love that the equipment works with most of my existing equipment. Considering purchasing for my parents.

I encountered many inconsistencies and false promises with the sales team, which led me to want to cancel altogether, however, my tech, Adam **, was extremely helpful and patient. He helped me sort through all the sales mess and installed all equipment efficiently.

From the sales presentation to the install day, the entire team did a phenomenal job! Answered every question I had and walked me through the entire process of my home security! 5 stars! I definitely recommend Vivint to anyone interested in protecting their home!

So far we have been very impressed with the installation and so far so good with the product. We had such bad experiences with prior products that we are very hopeful with our new product. We are especially impressed that you have techs that are really close to us!

We absolutely love our new Vivint home security. We are not very tech savvy, but especially appreciate the patience and help of our sales person, Kevin **. He patiently walked us through the steps to learn how to use our new system. We love having such easy cell phone access. The installation tech was timely, efficient and courteous. We highly recommend Vivint Smart Home.

Felt like I could’ve saved more by putting everything in my wife’s name for the credit check, guy on the phone seemed like he was in a hurry to get off work. I called when he was supposed to be clocking out of work and I kept him like 20 minutes after his clock out time, he said it wouldn’t have made a difference but I know it would’ve because she has good credit.

Zach was our installer and he was AMAZING!!! He made sure that all of our questions were answered and he was extremely patient with us while he was explaining the way the system works. I would recommend him to anyone that needs a system installed.

Technician was very professional and helpful. Explained every item needed for a complete installation. Very pleased with the whole process. The technician walked us through all the setup steps on how to operate the new alarm system. Answered all our questions and concerns.

Installer did a great job installing other system. Very efficient, extremely courteous, and very knowledgeable. I will recommend Vivint to everyone I know. I feel much safer in my home now, and my girlfriend loves the convenience and sense of security.

The security products appear to be great. The salesman was fantastic. They have products of all sorts to provide safety to your home. The installer is who made the whole setup go bad. It took him several more hours than it should have. He did not speak fluent English which made learning the system nearly impossible. He forgot what he was suppose to be installing. He asked us where we wanted things but we wanted a recommendation from a professional. Would ask me to read things to him. After 4 hrs. I had to go to bed not knowing how to work my system. My home is suppose to be connected to one app and he could never get that to happen. They're sending another tec today. We'll see how this goes.

My technician was the most courteous and explained everything in detail. My agent was also the perfect person. Thanks, Keegan and Mike for making sure my needs were met and I got just the service and quality of what I requested.

Was little weary of a security system. This company changed my mind. Couldn't be happier with install and ease of use. Marty, installer was great, very neat and professional but also very personable. Would and will recommend to neighbors, friends and family.

The customer service is horrible and has no idea what they are doing. I was kept on the phone over a hour doing the job of a serviceman and it took in 5 minutes. I asked over and over to have a service call sent to my address. I am very unsatisfied with this company. The technician was very helpful and knowledgeable. He rest everything back to normal that the call center messed up. I would say that working with customers over 30 years that how your call center handles call should be fixed.

The representative Jake was so helpful and went over and beyond for me to be able to get service. He called me back at the time permitted and set up everything I needed. I will have services on by the close of this work week.

My experience with Vivint from signing up to installation was awesome. The technician was friendly, knowledgeable, and efficient. I appreciate how the technician walked us through each aspect of the systems we have. He also did some on-the-spit trouble shooting of the Vivint virtual feedback system - very helpful. The systems we have work great, and customer service is very responsive. I would add that the camera quality is excellent. I recommend Vivint without hesitation.

The technician was very professional and explained and showed me how to work the program after the setup. During the installation the technician was pleasant and made sure where I would like my cameras installed. He went over the order before installation. I would recommend Vivint to others based on professionalism and equipment.

I’m very happy with the service and personalized product recommendations for my home. The installation was very thorough and professional. The security system is very user friendly and easy to understand. I’m definitely very happy with my purchase and will recommend to anyone considering purchasing a home security system.

Our technician Steven possesses outstanding customer service. He listened to our concerns and took the time to answer our questions and explained the process. He never demonstrated to be rushed. Steven is well mannered, respectful and professional. Also, would like to include Eric.

My installer was amazing. He did everything I asked and he was very knowledgeable. I’ve had a lot of Vivint people come to my house and he is by far the most knowledgeable as well as the person that uninstalled it he was also knowledgeable.

The service tech was friendly and knowledgeable. Installation of the panel look great. Tried out the system and it works great. Very reasonable in price. The tech ask me about my habits and put me on the plan that was best for me, very appreciative.

New Vivint Alarm is amazing. Sales to installation was A+! We’ve ADT for years and this was the best transition for me and my family. Door bell alarm is awesome! I would recommend Vivint alarm to everyone. Thank you for everything and making my family feel more secure! Not to mention the discount with our homeowners insurance.

Professional, informative, made sure job was 100% complete when before leaving, answered all my questions, I felt comfortable with system, and I like the system, it is easy for someone who is not a technical person, this system is better than systems I have had before, this is an easy system to work.

The technician that set up my system was extremely helpful, knowledgeable, & he finished the job in a timely manner. He made sure that I was fully aware of all of the system’s functions and capabilities. He had no problem answering any questions that I had. I’d definitely recommend Vivint.

My experience with Vivint was exceptional because of my technician (Esteban G.). He was very knowledgeable and efficient getting the job done. I appreciate his phone call before my service letting me know his name and time of arrival. I’d highly recommend Vivint to my friends and neighbors.

Very helpful and very patient. Would highly recommend to anyone who would ask. The system is very easy to use and very intuitive. I like the ability to customize and change stuff around. In addition I can take the equipment with me. It’s also great to manage as a busy mom.

Door alarm: I enjoyed Vivint installation process and also I enjoyed Troy that installed my door alarm and yes I would recommend a service to all of my friends and family. You must have a great Internet service to have Vivint. I like the security of my home and I like to know what is going on around my home. The installation was very quick. He explained everything thoroughly.

The installation guy was extremely nice and helpful! He arrived on time, finished quickly, and made me aware of all he was doing with easy to understand explanations. I had a great experience, and love all of my products and system so far!

Installation was great. Good help and great walkthrough with the system. The system is pretty fancy. Better than what ADT had for me. Definitely the peace of mind I needed. I just have problems with the setup prior which we spent an hour of trying to move pass it so we could start the installation. But that’s the administrative and financial departments fault. Needs a lot of improvements. Just not what I expected when I did all the setup over the phone prior. I honestly felt like nothing got through the tech. We had to work through it and that’s crazy because he’s paid and not me.

Excellent customer service from both our sales rep to the technician, who came to our home. The technician installed our equipment very fast and explained. Gave us a step by step on how to use the phone app and the equipment.

John answered all of my initial questions as well as following up and additional questions during the installation. Joseph did a great job answering all questions and the installation was professional quality. I will highly recommend Vivint to family and friends.

Excellent and affordable service. Technician Art was easygoing and efficient. They have their own products and they customize to your liking and the liaison was very helpful in finding what works best for my home. This modernized system is wireless and has all the smart features you would need. Love this system!

John was absolutely wonderful, patient, Friendly and courteous. As well as his peer who also helped. They explained all details and the way equipment worked. I recommend them to anyone interested in getting the system. Thank you Vivint for the wonderful customer experience.

Very professional and outstanding service. Would have him come out to help assist any time. Was able to get same day service due to a cancellation. I had the install team here in under 5 hours from initial phone call to them showing up.

Richard **, Installed my system today 11/17/20. He has a lot of patience and was easy to talk to. He listened to my concerns and helped me decide what was best for me. Answered all my questions and as I am not text savvy, told me I could contact him whenever I needed. He was courteous and professional. He gave me plenty of time to get everything down. Thanks Vivint Smart Home.

Awesome service. Friendly and knowledgeable and made great decisions on placement of items. Will have no problem recommending Vivint to my friends and family. Was willing to spend the extra time and make sure I understood how to work everything and answered all my questions.

The technician arrived at the beginning of the appointment window. After reviewing what I had ordered, he did a quick survey of my home and made a few recommendations. Tristan installed the cameras and sensors in a timely manner. He then went through the operating procedures and answered all of my questions. Excellent customer service!!

Your agent was very knowledgeable about his job as well as polite. You will gain lots of clients if all your reps are like the young man that represented your company, that installed the system at home. Thank You for making me and my family feel safer.

Vivint’s customer service is great! From the initial call for information to the installation, each person I interacted with was attentive and pleasant. Lee, who installed the system today, was extremely polite and patient and took time to answer all of my questions. When we ran into an installation hiccup, he troubleshooted all the possible solutions. He was careful and attentive with both the work that needed to be done (including making sure to clean up after he had drilled, etc.) and to Covid-19 precautions.

Great customer service. And I am now feeling much safer at home. Thank you so much Vivint! I think ???? this system should be in every home in America. I would recommend this security system to all my friends. I am really happy to have something so special in my home.

The technician, Eddie, was professional and courteous throughout the process. He explained everything in terms that I could understand and answered all of my questions, The technician in training, who accompanied him, was learning right along with me. I appreciate their patience and wearing of face masks.

The installation went smoothly. The installer explained the operating system and did a great job. No complaints. I would recommend to anyone. It didn’t take long to install and it’s easy to use. I look forward to using the system.

I couldn’t ask for anything else. They did an amazing job. I left ADT for Vivint. They came out quickly and did an amazing install. Thank you so much for the amazing work and speedy install! I look forward to service.

The men who Sold me the security unit, were totally informative! And professional, they are a great team even though 1 of them just started his first day, so I recommend them both, I thank you for sending them to my address, I already love the security I feel, thank you and God bless.

Wonderful service and install. Punctual and assisted in identifying best coverage for our home. Suggestions made sense and did not feel like items were being pushed into services. Cameras and other devices have clear picture and easy to use on phone app.

My Vivint installer Rick ** was knowledgeable and friendly, he took the time to ensure that the installation of my new security system seem effortless. I would definitely recommend Vivint and Rick ** to anyone interested in having a home security.

Satisfied with the equipment. Tristin was excellent and going over every detail with me. The time it took to install the 4 cameras outside, 2 inside and having everything connected was very proficient and done in a good amount of time.

Tim was awesome. Super friendly! Very fast and efficient... I would count on Tim for any questions or concerns I have with my Vivint services. He was able to answer all my questions without causing any changing or disruptions to my current home set up, just added more security and safety! I appreciate everything and feel much more safe!

We love the system so far. It is fairly basic to understand and user friendly. I am sure we will keep it for years and years. If we put our daughter on this account I am sure she will want one as well.

My technician Justin G. was very polite, professional and efficient. He explained everything to me in detail and answered all of my questions! He was done in less than an hour. I would definitely recommend this company to friends and family.

Technician was on time and well prepared for the installation. He explained the use and benefit of each product. He was very knowledgeable and thorough. I was not worried about anything as he treated my home like it was his home. I was very pleased with everything. I would recommend Vivint to a friend!

Fantastic service, easy to use. No issues or concerns happy to use them again and would recommend to all people looking to install a home security system. I can’t say enough good words about Vivint. Five star service for sure! Would use again.

Vivint home security system is awesome! Sales rep/installer Steve ** is exceptional! I am legally blind, and disabled. He was professional, patient, and explained everything in detail, and answered every question I had! He help me to work the system a few times to make sure I knew exactly what to do. The system itself is so, and I mean so user-friendly! The information on the screens are large enough for me to view. I still need to use my magnifier for some functions, but it is 100 times better than the system I had prior to this one. The camera is very clear, the notification beeps are loud enough for me to hear anywhere in the house, and you can add items in your system if you choose.

I am so pleased with my Vivint experience. My installer was very friendly and efficient. The system is super easy to use and so much more reliable than my previous experience with Ring. I love the equipment financing option because that meant that I could have the smart home I wanted immediately while fitting nicely into my budget. All in all, I am very happy and I cannot recommend Vivint enough.

He did an awesome job. He installed everything fast, he did not do anything that will make a damage to our newly built house. We have discount and they allow few more cameras to be installed. Vivint is highly recommended. The safety of their clients are their no.1 priority.

Angel ** was very professional and exceptionally skilled. He was courteous and patience when I inquired about the installation process. Also showed how security system would benefit our family. I was well pleased, thank you. I hope that he will be rewarded for his service and support.

Install went smoothly and system looks easy to use. I didn’t ask if there was more cost to add sensor in garage. He was friendly and very knowledgeable about setting the Alarm system and phone. I was impressed how smoothly the system was sold to me. I wasn’t interested but in the end I purchased it. I think it will be a good system.

Great job and my guy was very professional and thorough... I will definitely be recommending Vivint to others around my area and at my place of employment. I’m a very satisfied customer. I have had bad experiences with other security companies so this was a pleasant surprise.

Awesome products. The cameras and sensors work great. Technicians were informative and friendly. Definitely gives us peace of mind when we’re out of town or not home. It took a little bit of time to get the appointment scheduled but that’s my only complaint.

The technician was very knowledgeable. He went step by step explaining what was being done. Also, when he was done with the installation he walked me through how to download the company app on my phone and how to operate the system.

Staff was nice, informative, and friendly. Took his time to make sure I understood everything and very kind and professional. The experience was very pleasant. I will recommend Vivint to both friend and family who are in need of home security services.

My only hesitation with the process is the equipment being delivered before installation. I prefer technician bringing all equipment during install to avoid any tampering or other issues or concerns with equipment. The Vivint representative was extremely helpful and knowledgeable. Benjamin courtesy and willingness to help receives higher marks than the actual process.

The Sales rep Angelo ** was courteous, very helpful and sold me what I had asked for. He explained to me in detail the process of the installation and gave an appointment that was suitable for me. David ** the installer was also very courteous and helpful. He also explained to me the process from financial and installing aspects.

Quick and easy panel activation. Paid an extra 50.00 to not be in contract. I think a 30-day trial should be offered for new customers or maybe there is one but not offered. It would also be nice to have different price points or packages that better suits the need of the subscribers.

The woman that helped me was great. She was patient yet diligent in getting things done. However I gave Vivint only 4 stars because the gentleman that originally took my call received the very same info from me but simply passed me off to someone else where I had to give all my info and reason for my call again. If only Shane was as helpful.

We had a very professional sales and installation team. Very happy with purchase!! Quality of the cameras and system as a whole should work very well for our safety and security. I like being able to add more features as needed. I will be recommending them in the future.

We were billed almost $500 for work that we didn't ask for. We were not told we were being billed for anything. If we were asked we would not agreed to spending $500. Then it took almost 4 months for Vivint to refund our money. Every time I called they gave me a different excuse. I would and will not recommend Vivint to any friends or family members.

This is a great investment for your home. The technician was very efficient and has been very professional throughout this whole experience. I highly recommend this system for your home. You will not regret your decision. This system works flawlessly and you can monitor your home from anywhere using your mobile device.

I was very pleased with the install and the representative was very nice, I love I can control my door with my phone and don't have to use a key! I would recommend this service to anyone looking for home security. Very satisfied customer.

Installer arrived to home. He installed alarm system, camera on the side of home, and reactivated the doorbell and camera in the front of the home. However, he did not show us how to set the code on the front door. He said that it needed new batteries and that the door code should be easy to do, once the alarm system is set and new batteries were put in. Well we tried Sunday morning with the new batteries and tried to set the code ourselves, but with no success. I am requesting that someone else come out to correct this. He did not clean up the mess he made nor take the boxes during installation. Metal pieces were left on the floor that could have easily been picked up. He was in a bit of a hurry.

Both the salesperson Ethan and the installer were exemplary in their profession. I would say they singlehandedly made this a great transaction. The system works perfectly and my family and I feel much safer now that we have it. Great job!

My tech was professional and fast! He was polite and knowledgeable. Showed me how to use the system and was on his way. No complaints. I would recommend VIVINT to everyone. I am so happy with my new system and doorbell.

Mario was a wonderful person to show us and help us to be more comfortable with our choice in the home security system and appreciate everything he did. While he was here he explained in detail how to use the app and the home system here in the house and showed us what the cameras pick up and what they will pick up.

Our tech today was awesome!! He was efficient and was able to explain everything to us very clearly. He was very professional! I would recommend Vivint services to my friends and family. My family feels very safe now that we have a security system.

Romar did a great job. We appreciate his patience and explanation of everything. He was friendly and had a wonderful attitude. He answered every question that either my wife or I had. I would recommend him to anyone looking for security installation.

Michael and Fred were so pleasant to work with. Very professional, patient and knowledgeable. Took the time to get to know my family as well as work around our moving in mess. Explained everything well and did not leave until I felt comfortable working the system. Also seems to be an easy to use effective system so far.

This is my first time installing a security systems in my house. It is all new to me but the service person took time to explain what I needed to know. I would recommend a friend. My only worry is if they could afford it given the monthly payments are a little bit high.

It was a great experience. Install was extremely fast. The gentleman was very helpful showing me how to use the system. Everything was reviewed with me. Every question I asked was answered. System is easy to use. Great picture quality.

The equipment is great quality and very user-friendly. The additional components we added to the security of our home has made our lives more comfortable and easy. The customer service we received from not only the salesman, but the installer were amazing and we've been recommending Vivint since we had it installed!

Greatly appreciate the professional service and work done. It was my first time with Vivint and I am very pleased with the customer services and the services my family and I were offered. Thank you Vivint for your overall satisfaction to secure my home.

The technician was very polite and professional and cleaned up after himself. The installation looks very neat and professional everything that we would expect from a large company such as Vivint with its name and brand recognition. We would recommend this service to any and all of our friends who had similar needs to us.

Tyler and Phil were fantastic. They installed efficiently and they took their time to explain all of the features of the system. Very friendly, very knowledgeable. They removed the old system for us too. Would definitely recommend to anyone looking to get a home security system!

Carlos did a great job, friendly and very professional. Explained everything to me and show me how things work. Also work very clean. Has a lot of experience. Always with a smile. Made sure I understood everything. I would recommend anyone to use Vivint. They are the best when it comes to professionalism.

I am extremely pleased with the level of service and professionalism Cameron provided throughout the installation process. He was thorough in explaining how the system functioned, and answered any/all questions I had regarding the system. I would absolutely recommend him to my family/friends.

The technician did a great job and was very professional. He explained everything to me and he made sure I knew how to use the tablet and he was very helpful and he explained everything 2 times so I was very impressed with his work.

We would like to Thank Anthony for his expertise in our new Security Installation. He was professional, kind, patient and polite. Anthony is what Customer Service should always be. Thank You Anthony and Thank you Vivint for a job well Done.

Steve took such good care of us! He was very professional and helpful. He answered all our questions and made great recommendations to help us completely customize our system! Would 100% recommend to anyone! So very happy with the service so far!

I am extremely pleased with the quick and friendly service not only Vivint provided over the phone but also with Alex. He took his time to walk us thru the system and he was super friendly, fast, and efficient. Thank you all so much!

Very capable, courteous installation! Helped my wife understand even though she is not computer illiterate! Got cameras and alarms working great! Downloaded and taught us how use the Vivint apps. Gave excellent advice about all phases of setup. Matt was great!

I was very pleased with my installer and am far more likely to recommend Vivint because of him. Elijah answered my questions even before his prompt arrival at my early morning appointment. He was knowledgeable about the equipment needed and made helpful suggestions about how to protect my home. He was patient in answering my many, many questions and helped me to move forward within my budget while addressing the electrical limitations of my older home. He also did his best to clean up after drilling. I sincerely appreciate his help this morning and cannot say enough about how much safer he helped make me feel as I move into my home today.

We had such a positive experience, the whole Vivint team was helpful in answering all of our questions and very informative on their products and services. We are very happy with our home system and the service provided. We have peace of mind knowing our house is protected and secure.

I would recommend. The salesman and the technician were very friendly and helpful. Made sure I understood how my system works. So far I have had no issues with the system. I think this will be a very good thing.

The technician was outstanding and provided quality work and was very Thorough. Thank you again. He was very helpful. I would recommend him to anyone. He explained everything to me. And showed me how to use the equipment properly avoiding do nots of previous mistakes from other customers.

This is my 2nd home where I have a Vivint system. The quality, advanced technology, detail is unmatched. Indoor cams are incredible, outdoor cams incomparable being 4K with deterrents. Smart homing my Home created convenience plus energy savings. Worth every penny.

Happy with results. Service reps were great and system works fine. Only problem is an inability to permanently delete images on phone apps. Still waiting for tech support to call me regarding a fix. Again, only issue is for tech support to call with a fix.

On time. Great person. Knowledgeable and thorough. Awesome time management and made sure I knew what I was doing. She helped me get a package that would work for my business. She gave me great options that I hadn't even thought about.