Vivint Reviews

I love the system. I initially wanted doorbell camera so that I could see who is at the door; however, I installed a home security system. I like that it tells me when a door is open which is great for homes with small kids. I love being able to manage the system from my smartphone. It’s an amazing system! Customer service was very responsive when I called with an issue. A technician will be sent back to my home for resolution. I am very happy I chose Vivint!!!

Salesperson told me a price where all sensors were included however it was the actual technician who had to call his office to update price and deal covering for all these promised sensors... I was please with technicians more than sales side. Equipment seems fine for what I needed.

I feel the employees work off commission as well, or at least the technicians do. Two have already come to my house and both trying to add on things I don’t need. Along with one leaving my attic entrance open and the light on. I don’t have a 10ft ladder to get to my attic, being I just moved in. Now I have to wait 24 hours for someone to come turn off the light in my attic and close it. Not happy with this company at all.

Phil was cordial, professional and efficient. He carefully and efficiently explained the system. He had to repeat himself a few times and did so carefully and patiently. He cleaned up nicely after he finished. All in all, he did a great job.

The guy that came to update our panel was great. Whoever set it up didn’t do it right and we ended up having to call after he left because they were charging us a $99 dollar set up fee when they said it would be $45-49 dollars. Once we got that taken care of I think we are good. It was just a hassle getting it all worked out.

Customer service was patient and understanding as I flip flopped between security companies. He was additionally helpful with troubleshooting my phone to determine why I was unable to connect to the App Store. Because wifi is not yet set up, he showed me from his own app how to manage different features hopefully, making the setup easy for me. All around satisfied with my decision to switch from ADT where I felt like sales was the priority sometimes!

Yes, I would recommend this service to friends and family. The technician was professional and knowledgeable in installing the system, was respectful of my residence, was also timely in showing up on time, looked professional. The technician spoke well of the service the company offered.

Moved into a new house with existing Vivint equipment but wasn't able to activate through the phone. AJ came out the next day and was early, friendly, and quick! He helped replace some of the equipment because it wasn't connecting and explained the process well. Very happy with the service & looking forward to using Vivint for our home security.

The person that installed my system is knowledgeable in his product. He walked us through on how to navigate our new system. The installation is neatly done, although he drill a hole in my wall you can’t tell the wiring is done properly.

Tommy our service installer was extremely helpful and efficient in making sure that me and my husband understood how to operate the system. He even talked to us and helped us upgrade two more cameras and a door lock. Very professional and he arrived on time and he answered all our questions. Thank you.

Jon was great in explaining the benefits of having a Vivint Smart Home system in our home. The camera quality is great and we absolutely love it. The products such as the panel interface is great and easy to use. Also, we have the DVR system for easy recording playback. I would recommend getting a security system from Vivint to anyone.

Just great customer service. Awesome employee and a pleasure to communicate with! A1. He explained the system to me, with a smile and a overall great experience. The Customer service agent was pretty awesome as well. He ensured I received what I needed.

I have heard about Vivint before as I have the service at my own home. But this was to be installed at my mom's after having been robbed and her house ransacked. ZACK was very professional and knowledgeable. He made my mom feel very comfortable. Even if Zack was your only rep your company would be very successful because of him. So if you can add water to ZACK to multiply like gremlins get on it!

David installed my services and I’m a very happy customer. He was very knowledgeable, polite and professional. I feel secured with my security cameras and both doorbells and would refer my friends and family and recommend David to do the install! I love my services with Vivint.

I had an awesome experience. My tech guys knew what to do and explained everything to me where I could understand. I’m very please and satisfied with your service. I will try my best to refer people to this company.

The tech was great. She really knows her job. Zack does great also. And really don't take her too long to complete the job. Once I get used to how everything works I believe I'm going to feel a lot safer and happy.

Confusing about coverage for smoke detectors! But all was fixed to work. Like camera system. Both sales representative & installer were very helpful, thorough & polite! I will recommend to friends & family.

Very impressed with Vivint. Called last week and had my system installed today. The install team was professional, courteous, and efficient. They took the time to show me how to use the device and assist me with connecting it to my Amazon Alexa devices. I highly recommend this service.

My husband and I had an amazing experience with Vivint! Our technician was beyond amazing and precise with the install. He answered all of our questions and showed us how to use everything. We loved how we could have cameras not only inside but outside as well. The window sensors were an added bonus! We are very impressed with Vivint!

Technician was friendly and very knowledgeable and showed up before appointment time, I believe this will be a great venture with Vivint. Their equipment is state of art (the edge of technology). I can see this is a great company from what the technician says about it. He seems to be proud to work for Vivint.

So pleased with the help I was provided by Oscar in choosing the correct plan for myself. Also the technician who installed the system was so polite and went above and beyond in making sure the system was installed and working.

Daniel ** was absolutely amazing. He was so on top of his job and I was so pleased how smoothly everything went. He is such a hard worker and takes his job very seriously. Clover our dog just loves him and he was so cautious always to keep doors closed behind him in the safety of our dog! I would highly recommend Daniel to anyone looking to feel safe. Thank you.

So far it's good. Is my first day so lets see what the outcome are as long service and customer service is good and prompt to answer question it’s going to be alright and be there for the customer. That’s what is going to make a difference.

My salesperson Rick was kind, courteous, patient, knowledgeable and very professional. My installation tech Dillon, was all of the above as well. I couldn’t be more satisfied. I highly recommend this company to anyone looking for a security system. The security system is second to none.

Jesse was very helpful in getting my security system set up in my new home. After missing my first appointment because I was sick he called to see how I was and to set up another appointment. He was very polite and friendly. Thank you Jesse for being there for my family. Cherrl P

He was very friendly and answered all our questions. He was always wearing his mask as well that made us feel safe. I would definitely recommend Vivint to a family member. I was surprised of all the modern technology. The system seems very friendly to use and I love the ring camera the best.

I must say first when I spoke with Alex (sales rep) I was wonder if this was a hacked situation but he made me comfortable and he was patient and knowledgeable. When Devonte (technician) came out it sealed the deal.. I had so many questions and he took his time and assisted. He didn't show that I was iterating him or bothering him. Being that I've worked in customer service for almost 12 years, I truly was grateful. This company was new to me but very known and I read a lot of great reviews. I will definitely recommend to others.

Nate, a young man of 19 years, approached me when I was outside, but maintained significant distance, which helped me know he meant me no harm. He was very personable and professional, presenting Vivint as a company and moving through the presentation quickly and easily, answering questions and providing evidence on his iPad. He asked about 10-15 minutes into the conversation if I would mind letting him into the house, to sit at a table to continue his presentation. At first I declined, so he stepped a few feet back and continued the presentation. I noticed he was having a little trouble handling his iPad, and finally allowed him in. He was very courteous and polite, accompanying me to the table and patiently waiting as I pulled out chairs for us, staying in one position until I was ready.

Chris was our sales representative & he was very knowledgeable & friendly on informing us of all the great options that Vivint offers. He is definitely a greasy asset to your company. Alex was our installer and he was fast, very informative & friendly. Excellent service.

The technician did a great job setting up my system and training me on the operation of the system. I feel better now that I have a security system installed! We also had the keypad installed on the door. The technician was very knowledgeable and friendly which also eased my mind.

Reps were friendly and professional. Everything was straightforward and I have had no issues up till this point. As long as I continue to have no issues I will be satisfied. So far I like the new equipment I have received.

Vivint installer Efrain, was very professional and courteous! He gave a thorough rundown on how to use our system and explained all the functions necessary to make a smooth transition to use the system! He showed me where all the trigger systems were located. He also demonstrated the various functions on the thermostat and how to use the system.

Our girl Tina was AMAZING, she answered any questions I had and showed me how to work everything before she left. She was very easy to work with. I would definitely recommend her and Vivint to my friends and family.

Tim was Excellent. Told me everything I needed to know. Anytime I need a technician I’ll call him. Thanks Vivint. Excellent system best system and technician around. I would recommend anybody to Vivint. Thanks. Best technician around. The camera are perfect. Tim installed everything to perfection.

Excellent and friendly service. The sales rep and also the equipment installer were really friendly, helpful to explain and guided me through how to use the system. Overall very satisfied with their service. Would definitely recommend to everyone for their smart home security.

Great system and very user friendly, and the pro Armand that came out was very easy to talk to and ensured I was comfortable with the system and how everything works, he did an excellent job on the set up and cleaning up behind himself. I would definitely recommend the pro and Vivint Smart Home Security.

Everyone was professional and courteous and helpful. Explained everything as they went along and the system is wonderful so far! The guys we worked with was Brant and Josh and they both were great. They explained how everything would work and didn’t leave till they knew we knew how to use everything.

My Salesperson Renette and My installation Tech Sam were both very professional and efficient! Would highly recommend both of them to my family, friends and business associates! They showed up on time and was very helpful in sharing information on how to operate my new system!

The representative had Great customer service. She was able to complete and answer all my questions. I was very satisfied. My goal is to make sure my family and friends are secured by your company Vivint. I would like to install a door bell and door lock and unlock for my front and back door.

Deven ** was professional, knowledgeable and exceptionally polite. We appreciate the time and effort he put into helping us. The system is easy to use and he took the time to help us learn how to use the phone app and in home device.

The installer was very professional, very polite and cleaned up right after himself. Everything he did I was very satisfied with his performance. Just hope the service are as good as I have been told because I have had trouble with all other security systems. Thank you systems thank you.

Very Please with your service. Our compliments to your technician Jesus. He is exceptionally a knowledgeable individual who takes the time to explain the system. He represents Vivint extremely well. He has an great personality and makes his customers feel at ease. Please let him know for us. Thank you again.

Great work. Did great job explaining what I needed and why and took the time to patiently install that system. I appreciated his honesty and was a breath of fresh air. He called his team when he was unsure and was able to get me and himself the help he needed to finish the install.

I have never had a home security system before and Vivint was recommended by coworker. My service tech Josh ** was just excellent. Very patient with my questions and he made the install fast and easy. I am very pleased with the service I received today.

Will did an amazing working through problems and making it happen. I really appreciate his professionalism even in the midst of adversity. He was on time and he called before showing up. Once he came in he introduced himself and began working.

When I called for information on the security system the customer service rep was very knowledgeable and explained everything very well. And it was all how he said it was, including accurate pricing. The installer was also very knowledgeable and patient. He was caring about my home. He wanted to make sure the install was aesthetically pleasing. He had great communication with me. He took a great deal of time to make sure we were comfortable with using the system and made us feel nothing was too much trouble. They were both very kind and caring. Great representatives of your company.

I was not provided info or contract specs that I agreed to on the phone outlining the equipment and financial terms. The number of cameras and sensors to be installed by tech were less than I requested. Installation took more than 10 hours, three contract revisions, and difficulty getting doorbell camera to perform as it should. However, the technician remained calm and courteous throughout the process.

I just got the Vivint security system last night. I feel it is premature for me to recommend the Vivint system to a friend yet. However, if the system proves to be as efficient and effective as Nicholas ** and David ** have been my answer would be a definite Yes!

I'm very pleased with the alarm system and it works beautifully. There are many options to fit it to your specific needs. They took the time to explain which were the best options for my house. And all of it is within my budget. What's not to love?

The Installer should have worn a mask. My back blind fell half down he should have told me because I don’t know how to fix it, I tried. In my other bedroom the window was left half crack. I had the alarm on when I closed the window the alarm went off I panicked. Then I ran up front to turn off the alarm and someone called to see if I was okay.

I believe the system is going to be very effective for my daughter’s security. The sales rep was very professional, friendly, and informative, and I understood everything he was talking about. The service technician was very professional, friendly, and efficient, and he did a great job of explaining all of the services and how the system works.

Very impressed with Vivint. Rebecca is a great salesperson and Carlos did a fantastic install. I would recommend them to anyone to discuss services. It’s nice to come across people and companies you can trust, especially when it comes to the safety of my home and family.

Vivint security system representatives were very informative. They had patience with all the questions I had as a new client. Better yet, they had all the answers I was looking for. I recommend this security system because the equipment belongs Vivint. No 3rd party to deal with. Security System seems to be industry leading.

The technicians were very polite. They done their job very well and fast. They were done faster than I thought they would. They all know what they are doing. I am very pleased with the outcome and the service is great. I have to say I do feel safer now. Thank you.

Customer service and sales experience was very helpful and great. I love the equipment and the warranty. I had ADT which I was paying 50 a month with no cameras but with Vivint my payment is 20 more with a camera which I was grateful. Megan the salesperson was easy going and informant with the product. Issac who installed was amazing. He was so patient and help us through the process. I recommend to my family and friends.

I was a little apprehensive by the price but after seeing the products I’m amazed at what I will now be able to do. Top quality and user friendly. And Jason took his time to make sure I understood everything.

Terry, did an amazing job from the time he arrived on ground in guiding us on spots he felt would give us the best coverage to ensuring our puppies would not set off the motion detectors. Phenomenal work and great experience.

VERY impressed with Ryan. He is professional, well spoken, kind and courteous. Unusual for a young man this day and age! Oscar, Ryan’s trainee, was very nice, too. I’ve only had the security system a few hours. Love the 2 cameras and digital keypad, which they were able to install over my ugly phone jack. The whole team was very professional and courteous. Would highly recommend!

Wonderful customer service. The installation was quick and easy. Very professional and very quality service from the installation man. I would recommend this service to all of my friends and family, as it was recommended to me by my family. I now feel safe at home alone and confident in my security service.

Great experience setting up Vivint! Looking forward to using all of the features and having the peace of mind provided. Set up was quick and efficient and everyone I’ve interacted with has been friendly and competent. Would recommend to friends and family!

Dependable and easy to use. Great diagnostics and alerts. Good response time when activated. Camera doorbell is awesome. Interaction and control with my smart phone is also a great feature. The cost is the only detriment.

Tech was very professional and very nice and knowledgeable. He knew what he was doing and cleaned up after himself he done a good job at showing us how to use the Vivint system. I would recommend Vivint to my friends and family. Thanks.

Absolutely amazing customer service from the initial call to the insulation. We have had other very recognizable alarm companies in the past and Vivint has been by far the easiest to work with. Technician was knowledgeable and took the time to worry about how each device would look on our home. Would highly recommend.

Like the doorbell and alarm system. The technicians were outstanding and they went out of their way to assist me and answer all my questions. I feel safe and secure with my system. Thank you. I appreciate the two young men.

The tech was on time, nice and very knowledgeable and instructive on utilizing the entire system. Operating and utilizing the system on my phone is very easy. I will recommend Vivint to anyone I know looking for a home security system.

Tech was on time with a text before arrival. Mask was on before entering the house. Explained everything as well as walked through with the hub and app. Wasn’t in a rush, even came across a problem and took plenty of time to detect what was wrong.

It has been a experience thus far. Installer was professional and respectful while in our home. Technician wore his mask answered any questions we had. System seems to be working fine and we look forward to feeling more secure with the monitoring.

We were very happy with our installation. Everything went great. He was easy to work with. No complaints. He showed up on time, make sure we understood everything we were getting, made sure we were happy where all of the cameras were. Would highly recommend.

We had the best installer you could ask for! Devonte was kind, courteous, determined young man you could employ. :) I had to request an early appointment, not only was he on time, he called the night before and confirmed. I would highly recommend this company to anyone. :) I am extremely pleased!!!

The representative was very knowledgeable, patient and helpful while we set up our new account. She had a lot of knowledge of the system and how to activate a new account. She was patient while teaching me how to use it.

I was very pleased with the whole process. Dillan was an excellent installation tech. Very knowledgeable and considerate in his installation. The system is much nicer, and more user friendly than the outdated ADT I had been using. Would definitely recommend Vivint to my friends and family.

My experience with your team was amazing! Both your rep and your installer were very knowledgeable and thorough throughout my Interaction with them. The installer was very professional and I hope to work with him again. I hope that this company makes every experience the same as my first experience with them, which is absolutely amazing!

Very professional and experienced, the way he did his job was very fantastic, I would recommend anyone who would like to install security cameras in their home or business, Vivint is the best company to go for it. Don't hesitate. I like it and you will like it too.

I had about 5 different people come to my new house on the same day for different services and he was BY FAR the best one. Was extremely knowledgeable of the product, answered all of my questions and made me feel comfortable to still work on other things since it was moving day. Would recommend to anyone!

It needs to be mentioned at time of scheduling the appointment that the finance holder must be home to complete the paperwork. My husband wasn’t home and with him being an officer and not eligible to get to a phone or computer this appointment didn’t go smooth. There was an hour delay.

Blake was excellent to work with. He was professional and swift. He answered all of my questions and also told me to reach out to him if I needed. Overall I am very satisfied with the whole experience. I will definitely be recommending Vivint to everyone for their home security needs.

The technician was amazing!!!! Not once did he make me feel like I was bothering him with the bombardment of questions I had for him! On top of that I made changes mid way and he did not once get upset or sound irritated instead made me feel like a king. Love this company and after 5 years of service from ADT I can with CONFIDENCE say “goodbye forever ADT. Welcome home VIVINT!!!” Life long customer after this experience.

The tech was professional and kind. Just class act! The one complaint I have is the salesman and techs do not communicate very well. I’m also needing to talk to Tanner the salesman again because I paid $51 instead of 21 to receive an extra $200 off. If this can be taken care of it’s 5 star rating.

The security system only works part of the time. A lot of it depends on your Internet and the speed of your Internet. If you have any problems with the system you have to be home before they can reset anything and you may be on the phone with them for hours as they have you continue to try different things from their panel on your wall. So if you happen to be out of town and something goes wrong with the cameras or the system in general and you don’t have someone who can go to your house and be on the phone with them the security system is worthless. Also every five years when your contract or the payment that you’re paying them expires you have to purchase all new equipment because they do not support any equipment that is over five years old. Even though they tell you there’s a lifetime warranty on all the equipment.

I decided to go with Vivint over ADT, and couldn’t be happier. Not only was Jason (the installer from Vivint) consultative. I would go as far to say that he went above what I would expect from any installation professional. The security solution itself does everything I expected it to, but @ a lower cost than some of the other vendors I contacted.

After local car prowling incidents we decide to look into home security. It was amazing how many companies and options are out there. After calling Vivint all of our questions and concerns were addressed in a timely and professional manner. On the installation date we were consulted with every step of the way. They did a great job with the installation and even cleaned up. Our tech did an excellent job walking us through the system. Ultimately you get what you pay for. Although Vivint was a bit more expensive I feel like they have my family's best interest in mind and I would recommend them to anyone looking for a trusted security group.

I have a friend who uses your company. Through experience with them I was very impressed with the service provided. I was also impressed with the professionalism and courtesy of your sales representative. I also liked how you worded your contract. I felt it was very customer-friendly.

On yesterday a representative from your company installed our security system. His name is Willie **. He went through everything with us and left us with peace of mind. Thank you, Todd. Undercover Boss my dad Michael **, Memphis, Tennessee referred me.

Directions was very clear and very helpful. Representative was on time and right to work. Took the time out to explain every step that I misunderstood. Awesome job! I just purchased my home and he made everything as smooth as I wanted it to be.

Great service and high tech products. Love that you can control it from your phone and from anywhere in the world. Customer service on the phone is very friendly and the technician, Michael, was great! I would recommend Vivint! Love the panel and the app!

The men were very courteous, cautious with masks on and keeping the 6' distance, neat, and provided exceptional service. Troy ** was the salesman and knew and explained his product very well. I have forgotten the name of the installer but he was so efficient in his installation of the system; also very courteous and respectful. I feel they believe in and are devoted to Vivint and its customers.

Great Job setting things up and being nice. I would recommend this company. It was done quickly and efficiently. The technician made sure they was thorough with putting up the security system and sensors. They showed me how to work the system step by step. I appreciate the tech letting me know about the other services they offer as well.

Very great service and great setup! Would recommend this service to anyone! The setup was quick and fast. My tech explained everything thoroughly and answered every question I needed answered. I don’t regret my decision at all! Thank you, Vivint.

Hi, Michael, the tech that came to my house is a great asset for Vivint. He is knowledgeable, assertive, and a good sales person. He helped when our internet was not working and was patient when needed. We are hopeful that Vivint will be a good experience moving forward.

It was a seamless experience. The representatives did a good job. The security system adds a sense of comfort and security to our family. We weren’t necessarily looking into adding cameras but now that they are installed it’s not so bad.

It was a great experience. Very professionally done. Was moving from ADT and couldn’t be happier with the experience. Various options were clearly explained and installation crew was wonderful, even though it took a bit longer but the technician was there till everything was done.

I received a call back from Eric immediately when I asked for a quote. Kaden walked me through the whole set up. He was very patient as I am not very technical. It was a quick and easy process. The system seems to be easy to use.

Prompt, courteous, knowledgeable and instructive. Patient, thorough, presentable. Very helpful. Would recommend Vivint based on our experience, though it took 3 attempts to connect with someone to provide a quote, which was frustrating, given how many ads and offers I saw.

My experience was great & the installer was very nice, knowledgeable & helpful. I would highly recommend to family & friends. Installer took his time to teach me about the services & he walked me through each step where I could work everything.

Great experience with technician Jonathan. Punctual, friendly and knowledgeable. Very helpful in explanation of my products, where to find them, and how to use them. Even took the time to fix a small billing error himself through Vivint so I wasn’t left to figure it out myself later. 5 stars to our tech, and happy with our new Vivint system.

My Salesman, Tyler did a great job! He sold himself well along with what he was offering. I got very transparent info on the security system. My install guy was super efficient and explained everything to me. I got exactly what I wanted and I am happy with it.

The system works great. The front door camera catches everything that comes in contact with it, even the bugs activate it. It is nice to know that your package has arrived and you can keep an eye on it until you get home. The camera in the house is the same way. If others have keys to your house, you can monitor who comes and goes as they deactivate and activate the alarm. The only problem I have had is, sometimes as you are leaving home the WiFi acts up and it takes a while to activate the alarm.

The salesman seemed to know enough about the company to tell us abut the services. However, he did not explain the service agreements time requirement. We were told that we could cancel at any time. What he didn't tell us was that we have a 60 month contract and if we stop the service, we have to pay 50% to 100% of the time left on the contract. If we had known this, we would have thought it over more. The installation crew, Cade and Cole, did a wonderful job installing the equipment, The cables that were necessary were installed in a very professional manner. They explained to us how to use every part of the system.

My experience with Vivint was very positive from start to finish. The Technician was courteous, prompt and professional. The alarm installation was quick and simple. The Technician explained the hardware, software and procedures related to operating the alarm system very well. I would recommend Vivint to anyone interested in an alarm system.

My installer David was very knowledgeable and courteous. My new system is very up-to-date and compatible. Got to love the cameras. I would definitely recommend this company and system to all my friends and family. I had been with the same company for over 10 years and switching to Vivint was like a breath of fresh air.

Had a great customer service. All equipment was installed in a timely manner along with making changes to my order that I wanted. Tech did a great job explaining the features and cleaning up when the job was finished. Would highly recommend this product as it was a very smooth process.

I called Vivint as a new client in December because the home we bought included a Vivint monitor. Upon recommendation from Vivint, we landed on Turn Over agreement which took several phone calls. The installers came today and told me I needed to purchase a new panel — that the old panel was not connecting to the police station. This was quite a surprise. The new panel cost was quite high which I was unprepared for so I requested to talk to a manager to get clarity on the current devise’s limitations. Four hours later, I feel unsettled about the service that I feel bamboozled into agreeing to. It seems like poor training all around and the company was not reflected well from any of the employees I talked with. It was a rocky way to start a contract with any service company but especially one specializing in security.

The service technician was very nice. But when I called to set this up I was never told that I would be financing anything. I was never told about a contract or period of time. I wanted to pay for my equipment upfront and my Bill no more than 27.99. Have someone contact me NOW.

Set up was absolutely perfect, he was very informative! I was able to go through and get comfortable with the equipment very quickly. He explained how the cameras worked and the doorbell as well! Will refer for other potential customers in the area!

Very easy to use and fast install!!! Camera is so clear and service was very professional. I’m so mad I didn’t have any cash to tip the guys, They explained everything to me and showed me how to use all the equipment!!

The installation went smooth! The tech was very friendly, knowledgeable, and answered all my questions with ease. Showed me how to work everything and where it was installed. Even the trainee answered some of my questions. Very professional and would recommend Vivint to everyone, especially with technicians like Christopher!

I had my Vivint security system installed this morning by technician Seth. He was incredibly helpful and flexible with placement of the sensors and changes to my layout. As we discussed the home and ways to keep it secure, he made wonderful recommendations to add to the security. The system is easy to use and looks very nice. Very happy!

I had a hard time getting a tracking number for package. Had to get batteries for all door sensors as they were all low as well as motion detectors sensor. Still having some issues getting the motion sensor connected as well as doorbell camera.

The installation of my products and introduction to the service were done by very friendly and helpful people. They made sure I was comfortable with what I was signing up for and that I understood what was included. There was a misunderstanding about what was already installed since I bought the house with some things appear present, but the first person on site recognized the issue and helped me understand about what steps I could take next.

This security system is something I have been wanting for my home for the last few years and this checks off all the boxes that I wanted. 11/10 would recommend. My wife and I can leave our home for trips without worrying about our home getting broken into.

Dustin is hands down an awesome tech for installing the Vivint Home Security system. He is professional and very knowledgeable. He thoroughly reviews the system with you and patiently answers any questions. The system is user friendly. We had a good experience from the first phone call to Vivint to the completion and review of the system.

Eldon was pleasant yet efficient in installing the system. We have an older home which added difficulty for him. He was patient and took time to explain what he was doing, what was needed and then went over the operation with enough detail so we were as comfortable as possible with the system. He stayed even though it was late and finished the install.

Koy the salesman and Austyn the installer were both very professional. They answered all of our questions and explained any concerns in detail. So far we are loving the system so nice to have a sense of ease, and control over our home remotely.

The installation went very well. I was very happy with our technician Michael as he was knowledgeable about the equipments and was able to give a great overview on how things are working. Customers was helpful about each I called about.

When I called on the phone, Kody told me I can have 3 smart pad at our house. I agreed to pay for the higher monthly fee and pay off upfront. When tech came, he said that's not possible to have three of them. (Tech has very good service.) It's a big mistake to order the service on the phone!!!

No problems with the sales or installation of Vivint's security systems. If in the future I desire to expand my coverage I won't hesitate to have new products installed. If I should be asked about Vivint security I won't hesitate to recommend.

The technician, Mark, was absolutely wonderful. His customer service was excellent! He explained everything. Very personable. He arrived on time and called ahead. I had a lot of unrelated issues going on when he arrived. He was very patient and helped make my situation better.

Hello my name is Nathalie **. I start the service on Saturday 01/09/21. We absolutely love it service specially the young man is Name is Carlos. He was very no very respectful, very clear to us and everything he said to us. I will recommend to everyone. That’s the best thing ever. Thank you Carlos.

Our technician Jon was great. He was on time, respectful (wore his mask the whole time) and very informative. Helped us set up the Vivint app, went over Everything and answered all of our questions. We will certainly recommend Vivint.

Great service, very helpful thoughtful asking all the right questions, making sure that I was happy and didn’t seem like he was rushing me off the phone. If I ever need help hope I can get the same kind of help.

Erick ** was my installer. He texted me and arrived promptly. He did a good job explaining everything and showing me how it worked. He made sure everything was working properly and answered any questions I had. I am a senior citizen and not very tech savvy. I would definitely recommend him. Thanks.

Outstanding Customer Service. Vivint technician today, Victory is the best. He earned two bonuses and an increase in pay. Victory, was able to problem solve a new house that was wired without clear markings. He was not going to be defeated. Excellent Job!!!

I decided to call Vivint to request a quote for a security camera system. The sales representative was not really truthful. Once the technician got here, HE was the person that explained everything to me accurately. The technician was the only reason why I didn’t cancel my order. He is the only reason why I would recommend the product.

The technician that came to my home was very friendly and courteous. The services described were exactly what I received. The equipment is very modern and high tech. I would highly recommend Vivint alarm products to my friends and family.

My experience with Vivint was awesome. They were very informational. They weren’t pushy with equipment or anything. They answered every question. Installation was a clean and fast process. I would definitely recommend to everyone. They save me money with my insurance as well. They were such a big help. I am so excited about the alarm system.

I have not received my equipment yet but the customer service I received from Rich while signing up was impeccable. Cannot wait to get my system. The features that VIVINT have far surpass their other competitors and I look forward to seeing how this system works and the peace of mind it will give me and my family.

Installer was one of the nicest and most professional that I have had for any product. Taking the time to insure we understood and had it right before he left. Thank you. He was a true asset to your company.

I give the man a 10. The install went great. He showed me everything and coached me through the whole system. I’m excited to see experience my new system. The customer service was great and I will recommend to a friend.

From start (speaking to rep over the phone) to finish (technician) have an overall great personality, friendliness, and a strong desire to make sure you understand everything. We felt so comfortable with the technician (Tyler) who was on time and had his PPE'S on throughout the entire time he was at our home.

Nate came to my home and was just amazing. He was very informative and answered all my questions and my wife's. The gentleman that showed up to install our system was awesome, he knew what he was doing and was extremely patient and polite. I would happily recommend Vivint to any of my family or friends.

I want to say thank you for the great and professional service Vivint provided me and my family. I was a member before and came back to Vivint because I trust the company. My wife and kids feel safer and I know I sleep better at night because of Vivint.

Installation tech was very friendly and reviewed the entire system and app with me. He was on time and very quick to complete the install. System is very helpful and easy to use. Thanks Vivint! Super excited to have my worries eased when I’m away from home.

I contracted ADT last month and I cancelled it 3 days later. It was a bad experience that can be summarized in few words, over promising and under delivering. I consulted my friends and colleagues and they recommended Vivint. It started by talking to a very professional lady called Ms. Alexis (my apology for not remembering the last name) who had all the patience and time to explain to me everything in details. She didn’t cheat or oversell anything. She was so professional saleswoman who made me feel I have all the information I need to decide on anything. Then I met with Mr. Miler ** on the installation day. Again he helped me in a friendly and professional way to decide on some items in the security system. He explained to me the whole process of installation. He troubleshoot all the windows sensors and their wires to make sure that we can use them before deciding to add extra wireless sensors (which are expensive).

He was very professional And fast at doing his job. The installation on everything looks great. He showed me how to use everything as well. I would recommend Vivint to all my friends and family. Had a great overall experience.

Great service and system. The service tech was very helpful walking me thru how to use it. Give them a 10 on overall experience. I would definitely recommend them to others and definitely will add them to my other businesses as well.

I am very disappointed with the services I received. I paid for service on Saturday and was told my services would be working. Was never told about a contract or anything. Had a rep call me to activate service only to be asked to pay an additional 54.11 for a month to month plan. Asked for a discount since it was not disclosed and it was not given. Has another representative call me and during our conversation his response to my issues was the phrase “anyways”. I am truly appalled by the way my service was handled. Finally got the activation setup and asked when will the services be working to be told by Daniel he thinks about an hour. It’s like no one knows anything about prices or how this service works.

Professional, courteous, and prompt. Presentation very informative: explained the product fully. Demonstration showing how the system works in his own home was valuable. Installation was expedient and handled in a professional manner.

The Vivint rep Mr. Randy ** was amazing, he answered all my questions and explained how everything worked. He came on his day off and made sure everything was working, double checked everything. Highly recommend him to anyone in El Paso!

Great, friendly and knowledgeable service. Very professional. Very satisfied with service install and knowledge. Was a ring customer before glad we made the switch. Easy to use easy to understand and very reasonable price. Thanks. Dont have much more to say. Will recommend to friends.

Thanks for the service. I like how they help me and more because they spoke my language. If people tell me about the service I recommend Vivint and give the number to call and have the service and thanks for everything.

From calling to inquire about services and and equipment needed, to after installation, Vivint was great. Customer service rep was very friendly and knowledgeable and the installation tech was fast and respectful. Very pleased I decided to choose Vivint for my home security.

We were very happy with the installation and our technician. He left our house very clean and showed us how to use our system. The system seems effective and sleek. I appreciated how we were able to design the system based on our needs.

The rep that came to my door was very knowledgeable and very personable. It was a short time afterwards the other guys came to install it late Friday night. They did a great job and cleaned their mess up and all couldn’t have been nicer. I’m very pleased.

I was helped in a friendly and manner way! Best associate to get helped by! Would recommend him to everyone! He was able to walk me through everything and show me how the app works and my panel to be able to my arm my house and now I feel safer inside my home.

Mike was awesome!! He is a very nice guy and took the time to explain everything to me. He was right on time at 8 am. It was very pleasant experience with him. Mike is for sure an asset to the Vivint company.

She didn’t get to fix the problem. I actually fixed the doorbell myself after we hung up. Took it off and programmed through NFC tag. I still haven’t figured out how to reprogram the backyard camera. I took it down but it didn’t do anything so I’ll leave that to the tech.

I like the company but I the salesman did not give the brochure that I requested. So I’m if on if he lied to me or could the company have hidden fees. The technician didn’t wear shoe covering and he step on the carpet without a care in the world. He also didn’t clean up after himself. It was dust and glue left on the counter and floor. He then told me to throw the trash from the equipment away. So if you ask me they need more training. Oh there’s a noticeable hole by the outlet so I will be calling you guys to come fix it!

I have the Vivint System and it has been useful in verifying when something that was shipped has arrived. When I have needed to get help all I have to do is call and they help me to get the system working.

Both the salesman and tech who installed were professional and helpful. We have been able to view the camera while away, set the alarm and lock the door with the code. The only problem we've encountered was with the "Fob" to remotely lock/unlock. It doesn't seem to be working.

I had a system installed and like the easy to use system. My installer was very knowledgeable and clearly communicated about what would be done and other options we could add if we wanted. Overall I am very satisfied with the process Vivint has from start to finish.

Sales people did a great job of explaining what I was getting. Installation was the same day. Everything installed. A couple of pieces missing but will be mailed to me and follow up appointment for the one that needs installation.

Very positive experience, pleasure working with Nathan ** on the update to our new home security and the technician he provided for us clean installation and cleaned his work area! Thank you guys. Will recommend to other friends and family.

My Rep and technician were absolutely amazing. From beginning to end made the changing process easy. The equipment is up to date, cameras look amazing in all angles and their professionalism was astounding. This company has absolutely met my expectations. I am a very satisfied customer.

Was sold a system but upon installation there a a few things that are incompatible with my home such as garage door motor control mod is incompatible with my garage motor and for Vivints tech to work with it I’d have to replace my perfectly working garage motor and spend more money. This is something that should be checked by sales staff prior to sale and installation. Also there are many issues with door bell camera install as it is powered by my homes existing archaic door bell chime box system that has been gutted from my home long before I lived here. So for this camera to work I now need to pay for electrician to come out and get all the wiring sorted. Again these are things the sales team should be checking before a product is sold to them. The technology itself is great but if it’s not compatible with my home it’s useless to me.

The sales gentleman Timothy was very kind, responsible and good sense of humor. Very thorough with all the details. Installation crew was professional. Very nice with anything and everything. Camera quality is great and the customer support was very quick to respond and answer to a small issue I had with my indoor camera set up. So far I'm two thumbs up.

They did a great job on everything. I would recommend this to my friends. I feel like the person who talk to us did a great job. Explain how it works. I got a chance to see how it works when my children’s were downstairs in the living room. I also like the way you can talk to them on the speaker.

The seller was very formative and helpful. He took his time to explain the security system, the process and what to expect. He explained how the system would function and how easy it was to use, whether it was being used on the app or touchpad.

I just want to say we worked with Cameron and he was very helpful and easy going. He made us feel very comfortable and welcomed by Vivint with getting new security on our first home. We also got installed by Cody and he was very quick and sufficient in his work. Thank you Vivint for making our new home feel safe and secure!

Kyle was early for the appointment which is great he was also very efficient and was well versed in the equipment and helped us to learn the new system which was super easy to comprehend! You can tell by his attitude and his stories (examples) that he loves his job and the company he works for. Which speaks volumes about the company itself when they keep their employees that happy!

Josh was our tech that came out to our home today. Not only was he thorough and concerned about the monthly budget but he was easy to communicate with, polite and a joy to be around. Nothing but good things to say about him and his service!

Simple and Fast Installation. Easy to set up, monitor and control. Can add additional equipment if/when I want. Can turn on/off Monitoring by Company with a touch on my Phone. Very reliable and works great.

Erick was awesome! He installed everything very fast! Knew exactly what he was doing! Very communicative, friendly and most importantly informative! Thank you Erick for installing my equipment! I would definitely recommend him! Truly 5 star recommendation! We really appreciate it!

My customer service representative, Le’Mar was presented professionalism as he installed my security system. He was very knowledgeable of how the system works and the installation was perfect. I would recommend him to any of my friends. Excellence at its best.

I’ve been secretly wanting a security system since my husband passed middle of last year.. I almost said no but the sales guy was super funny.. The team who came to install only an hour later was amazing as well..super personable, talked with me... made me feel like I wasn’t just another “job” ya know.. I’ve dealt with a lot of sales people and this has def been one of the best experiences overall I’ve had in a very long time.. def recommend.. Even if you are on the fence they answer any question you may have.. Besides you can’t beat that clear as day video quality I swear it’s like a movie!!

After extensive research online, I chose the Vivint Security System because it is the most advanced in technology and they have very good reviews. The technicians, Stephen and Dennis, were great. They arrived on time, gave me recommendations on what was best for my security needs and they were patient in answering all of my questions and concerns. They finished the job in a timely manner and cleaned up afterwards. I definitely recommend Vivint Security if you’re looking for a company with good customer service and a top of the line alarm system that will help give you peace of mind in securing your home and keeping your family safe.

Vivint Smart Security is very affordable. The sales person was was very knowledgeable with all my questions The installation guy was friendly and did a clean job. The app is easy to navigate. I will recommend Vivint to all of my friends.

Mr. ** was prompt on arrival, very professional and knowledgeable on teaching my family on how the system works. Mr. ** was very helpful on answering questions given, and was very polite in given feedback. I would recommend Vivint, to my friend and family.

Dennis did a great job of installing the Vivint system and explained the functionality very well. There wasn’t any pressure to purchase and he took his time to ensure that I was pleased. I’m looking forward to using the system and the application.

Jose and Zee were both very professional, helpful and precise when helping me pick a package and during installation. I would refer Vivint to a friend because of the easy and enjoyable prices of becoming a new vivint member. The vivint systems I had installed today seem very efficient and I am glad that I chose this security system company to protect my home.