Vivint Reviews

Vivint has quality equipment however the technician was hurrying through the installation. Also I wasn’t able to get my garage myQ wifi app to work with the Vivint app and he said wasn’t much help with that. Overall it was a satisfying experience but I wished he was more patient and helpful with getting all what I wanted installed.

Sam, our tech, provided great customer service and went above and beyond our expectations. He made sure our house was secured and did a thorough job. We will definitely recommend Vivint to our friends and family and look forward to using Vivint for years to come.

Kevin did a great job we are very pleased! We are loving our alarm system he went over everything with us and explained everything! Thank You Vivint for your wonderful service! Now we are happy and feel so protected! Thanks for the great service.

We were super impressed with Zane who installed our home security system. He vacuumed and cleaned up after himself with any of the messes he made while installing and was very professional and personable. Would definitely definitely recommend to all of our friends and family!

My sales guy Noah was awesome and helped me get all that I needed. The tech Alex made sure everything was working properly and also made sure we understood how to work the system and on our phones. I am pleased.

Got Vivint installed in our new home. The guy who came in to install was phenomenally good. The folks on the phone were great. The tech is wonderful, 4K videos, cameras with speakers to talk to visitors, security panel is very intuitive to use. And the phone app is wonderful - keep an eye on your house from any corner of the world and interact with any visitors from anywhere too. Pretty happy with them. This was my second Vivint install.

The representative was very patient with me. He took the time to explain the product & features. He worked diligently and did everything he could possibly do to resolve a conflict with pricing. He made sure to clean up behind his work. I was completely satisfied with his performance.

The follow up technician installed MyQ monitor on my garage door. Prior to the 2nd tech installation the first tech attempted to install Vivint system to garage without the MyQ. Stopped working. Now I can’t open garage from keypad. I’m happy with overall system. I will call to setup tech to return to fix issue with door keypad.

Vivint provided good customer service and kindness. They were considerate of what is wanted and needed. They were quick to get it set-up. They were helpful to offer any assistance that we needed. I would recommend them to others looking for a security system.

Mr. ** was on time and a complete professional. The installation was smooth too. The tech was able to answer all my questions and walk me thru use of my new security system. I am very satisfied! I would definitely recommend Vivint security system for your security needs. This is a company with great ratings and reviews from actual customers!

Christian was very professional, friendly and patient. My wife and I were having a little bit of a learning curve with downloading the app to our phones. Christian was very patient with us and made sure we were good with it before he left. Awesome customer service.

All I can say is that the only reason why I am staying with Vivint is because of the technician that installed my system. Quincy ** badge num ** was amazing and so knowledgeable. Other than that the customer service from the actual vivint main department was not good to say the least.

Installer was knowledgeable, on-time and removed any debris from the installation. The system appears to be better the systems that I have had in the past and will allow me add additional home automation products without intervention from Vivint.

My technician did a great job explaining my options and selecting items that are a neat fit for my needs. He was detailed and walked me through set up and what if instances. He also instructed me on the product that was out of stock and how to contact customer service to obtain it quickly.

Our installer Aaron was very informative, did an awesome job, was amazing and we love the system. Thank you so much for the installation. He was awesome cleaning up after himself, listen to our needs and cleaned up after himself very nicely.

Installing was smooth and quick. Installer did an amazing job and was very professional. Explained everything we were getting and showed us how to use it as well. Very happy with our purchase! Will recommend to friends and family. Thank you.

I’m excited about the new system. Makes me have comfort while at work or away from home. The tech who came in to install was very informative. He walked through the home to make all cameras were working well. I would def recommend family and friends.

Every contact with Vivint has been an enjoyable experience. They were able to explain every facet of their product and installation well. The installation was painless with no pressure to get more services or pay more. I especially enjoy the lack of a fixed contract. I look forward to being a customer for the foreseeable future.

The seller was deceptive. Even when confirming the order on video and it asked about the cancellation fees, he urged me to say yes even though we NEVER talked about the cancellation the entire time. I found a booklet after he left and in the very back it had a slip about the cancellation. That is the only way I found out.

Overall I was able to get my system installed and working. I have the hub, a doorbell camera, window/door sensors, motion sensor, water sensor, glass break sensor. There were some issues that could be resolved/improved. I did not have enough wire from my previous doorbell and needed to extend it by going to a hardware store myself. Based on YouTube videos this is a common issue that could be resolved with a little bit of wire and wire nuts ring included with the doorbell. There were no instructions on how to mount and install the doorbell. The app had a link to “how to install” that actually just took me to a phone number to call customer service.

We called for a new system on our home. Paul came out and went over the packages with us. The installer came out and did a fantastic job and kept everything clean. After installing the technician went over all operations.

The Vivint technician (Daryl) was not able to arrive as scheduled but stayed in communication providing updates about estimated arrival time. Upon arrival, he was very professional and detailed with explanations and work. The work was completed within a reasonable time.

I was very happy with the quality of Marco’s work. He definitely knows his work. My only reason for giving this a 4 out 5 is due to the lack of info presented to me on my first initial call with the person who gave me my quote. There was a lot of info that individual left out.

Dillan was amazing. He made everything easy. He explained everything. It was just like having my own personal person. I really like your style handcrafted. He wasn’t like standoffish. He was just great. Came in with a smile, continue to speak speak and talk with a smile. It was just amazing so I’d recommend him to anybody with the absolute 10.

The service person that installed the system was polite, efficient and knowledgeable. Very helpful in addressing questions and reviewing how to use the system and how that coordinated with the app on my phone. This person was patient in making sure the job was done right before leaving. I would recommend this service individual for anybody wanting a home security installation.

I would refer my friends and family to the security system. I think that this security system is awesome for the price, with the front and the back door secured oh and also the windows. My friends will like it.

Install tech (Daniel) was very helpful and professional assisting me with activation of an alarm system that came with a house I purchased. I have not had time to experience the system or how it operates but I have been informed of a customer service number to call anytime I need more help.

The installation pro was super professional and detailed in explaining the functionality of the system. The work was installed in a clean manner as well. Coming from ADT the quality and capabilities of the new Vivint system, especially the cameras, are great! The app is also extremely user friendly.

I was very pleased with the installation and would recommend it to a friend as a way to increase their sense of security. The tech was knowledgeable and helped find the optimal installation in my older home which has some unusual characteristics.

The sales team wasn't pushy and the install tech was on time and called ahead. He answered all my questions and ran through the system and tested it before he left. I will definitely be recommending the system to my friends and family.

I enjoyed my visit and Jendy, was awesome, she showed me how to use the system and everything. I recommend that she get a raise. I recommend her to my brother because she did such an awesome job. Oh and showed her trainee how to do things and she was very patient.

Equipment was bad and scheduled a service technician to come onsite. Appt. was from 8-12. Called to check status at 12:30, he was marked traveling. Called 1hr later, call was closed, saying no one was home. They said I had to reschedule after I took off of work. I said no, and asked to transfer me to the retention department. I was canceling my service. Trying to cancel was a nightmare. I asked to speak with a supervisor and they said they couldn't get a hold of one. They said the cancelation takes 30days. I said that was unacceptable.

Super friendly employees. They were able to answer all my questions and took the time to make sure I understand the system. Very happy with the experience! They got me a great price for everything I wanted and got it installed and functioning the same day!

Vivint was great during our installation. Would recommend to anyone. Everything has been working wonderfully. Vivint has always been a great security system and I’m excited to use them in the future going forward. Thank you for all the hard workers at Vivint!

Team did a great job. Explained everything that I needed to know about my new security system. Walked me thru how to use the system after it was all set up. Very efficient and was in and out in a few hours.

Mike came over to install our system. He was the same tech that came over last year. Back then he was honest with us and told us that our internet service was insufficient. I can't tell you how much we appreciated that. We finally got a new service and decided to give it another shot. Very courteous, friendly, polite and very professional. Clear and precise explanations. We are very happy with our new security system. Thanks again!

The tech was very helpful and did a great job on getting us hooked up! He was very knowledgeable in everything he was doing!! I would highly recommend him to others!!! This guy knows his job very well and has great customer service skills!!!

Technician was on time, thorough, friendly, and very patient through the entire process. I look forward to feeling safer and being able to keep an eye on my property now having the security system. I would easily suggest Vivint to anyone wanting a security system. Thank you!

I had a great installation experience. The installers took their time to go over everything with me. There was a lot of patience in showing me how to use the system and how to set up my app. I work from home and there was no interruption to my workday. the customer service and attentiveness was excellent.

Cipriano was an amazing installer. He went through the installation procedures smoothly. His knowledge on the Vivint equipment was very clear and concise. Cipriano was also very cautious of COVID and always maintained 6 ft of space. He showcased exemplary knowledge on the Vivint products and gave us a thorough rundown of the equipment.

Changing to Vivint was a positive move. The workers were kind, respectful, knowledgeable, and hard working. They demonstrated a high level of integrity. I was provided with clear and precise information and instructions through the process. The total experience was excellent.

Vivint Customer Service is definitely on it. Their follow up skills are outstanding. As a customer, I appreciate follow up, their genuine priority in making sure we are satisfied customers & making sure we understand the process. Thank you for that.

We recently had a technician come out to install the Vivint system in our home. They explained everything in detail. Were clear in their communication. The person patiently answered all my questions. They were not in a hurry to install and run off! Great service!

Vivint was very thorough and professional. The installer was extremely knowledgeable and patient. He answered all of my questions and stood by just in case I had any more. He also assured me he can be reached if anything ever comes up. Expensive but you get what you pay for. Excellent investment into my family’s safety!

Joseph ** was the technician. He was knowledgeable and able to communicate effectively about what he was installing. I was pleased about the work done. So far, everything seems to be working as intended. I would recommend Vivint to friends and family.

The man who come to install the camera he is a professional person. Very good. Respectful and friendly with me so I like that way he do the job. Always asking for everything and to and I wish him the best.

Larrell our tech did an awesome job. Friendly and efficient. The equipment works great and is easy to use. Also very easy to add new devices and I love how the camera uses machine learning! Great products and great service.

Both the salesman and installation technician had great customer service. Very nice and fast with the work. Very professional. Left the house very clean and was very friendly through the whole experience. I would recommend to everyone. Great overall experience. 10 star service.

The installation of the security system in our new home was very smooth! The technician was punctual and very friendly, and very succinct in their explanations of the installation process. The equipment is sleek and minimally invasive, too! I would definitely recommend them to anyone looking into home security.

The technician was very respectful. He went over the instructions as to how to operate the equipment. He gave me the # to call if I should have any problems with the system. He showed me where batteries were located should I need to change them on the dead bolt.

Chris ** was very professional, explained every detail, answered every question & installation quickly. Chris Showed me every detail on monitor as well as cell phone & helped set up app on phone. My salesman was just as explanatory and answered questions to make me feel comfortable knowing me and my family will be save. I would most definitely refer Vivint service to any family and friends.

He was a phenomenal guy… He did a great job.. We learned a lot of things about the Vivint products.. He was very knowledgeable of the product and he loved doing his job.. He said that he will be happy to assist us with making our house a smart home and he has did such..

So I purchased my home and the Vivint system was already installed. I transferred services over to me and it was super easy to do. Customer service agents were super understanding & worked with me. The panel works AMAZING!!! I love that I am able to control everything from the panel or my phone. I definitely recommend Vivint!

Vivint must have changed their mind because they are now offering an upgraded chip for the control panel. The upgraded chip and installation is being offered for free. I asked the customer service rep why I wasn't offered the upgraded chip. He replied that perhaps that the previous two reps didn't know that I had control panel that could be upgraded with the chip. I think that Vivint was keeping this info from me and trying to upsell me a new $500 control panel. Don't know, I'm just speculating but the whole thing seems pretty shady to me.

The technician that came out to install the Vivint system was amazing!! Great customer service and explained everything with. The system looks great and extremely clean installation. The app is easy to navigate and looks amazing. Thank you very much.

I was using a different home security service and was not thrilled with them, with just the installation I'm already happy I switched and the gentleman, Ryan, who did the install was beyond helpful, informative, understanding and awesome. The only complaint I have is the hard credit inquiry was done at the time of installation and it would have been better, in my opinion, to have done it before sending a technician out in the unfortunate case of not being approved and having to pay upfront at time of installation. But everything worked out in the end.

Spencer my tech was awesome. He did an excellent job installing my equipment and explaining everything to me about the system and App. I would definitely recommend him. He went above and beyond his scope of the job. My grandkids spilled some glitter on my sofa and he used his handheld vacuum to get it up for me.

Wonderful experience overall. Salesman came and very respectfully explained how everything would work and all the prices and then did the same for my wife when she got home. We settled on all the products that we wanted installed and the technician came and installed it all the same day. Super professional and fast from everyone.

My technician, Ricardo, was very thorough with everything. He explained every single piece of equipment he was gonna be installing in my house, gave me a run through everything, how I can work with it, how to make it work for me in the best and efficient ways.

My technician, Ralph, was friendly and knowledgeable about the products he installed. The equipment was installed quickly and professionally. Ralph ensured I had an understanding of how to use the equipment and assisted me in setting up the Vivint app. He provided his contact information so that he is easily reachable for further questions or equipment needs. I was recently the victim of a theft in my home and I already feel safer. I would recommend them without hesitation. It was also comforting knowing that my tech has been with the company for quite some time. Thanks again, Ralph!!

The salesman was knowledgeable about the service and the installation was the same day. I like being able to check on things using my phone. The cameras present clear view of the whole back yard. We will have to check back in a few days and see how things are going.

I cancelled my first appointment since the schedule was changed the night before with no warning. Scheduling made experience unpleasant. There was also an attempt to reschedule the new appointment at Last minute. Thankfully the technician retained the original time.

So far, I am so happy I decided to give Vivint a chance! The guy who installed my equipment was very nice and knowledgeable! I’d definitely recommend friends and family to choose Vivint for home security! I’ll update again soon!

Mr. ** was extremely helpful and patient when answering questions in regards to Vivint and explaining which items would give me the best protection for my home. I never once felt like he was trying to push me to spend more. Very thankful for his time.

My experience has been overall 4.5 stars because the technician was so helpful on installation day. The sales rep when I first called was very thorough in explaining items and helping me get the customized package I wanted. He sent the information in a timely manner and was very responsive to any questions I had. The only problems I had with those conversations were some things said over the phone about being able to cancel within the first 30 days and the equipment would be taken and no other fees charged, which I learned is not the case; and no initial setup fee for a new homeowner which never made it to the invoice. The next contact I had was the actual appointment which took forever to set and then I was kept waiting and waiting for a technician to show up that never did and never got a call back that he was not going to show up. I was then texted to reschedule which seems very unprofessional and illegitimate.

James was wonderful. Efficient, knowledgeable and friendly! Took his time to ensure devices were place in the areas we were satisfied with! Took his time to explain the panel and gave a great run down for all the features available.

Installer, Joe, was very knowledgable about system. His recommendations were very helpful in setting up our new system. He was punctual on arrival and quickly got us to explain what we thought we needed. Joe is a credit to your company.

Beth ** was my installer technician. She was soooo knowledgeable and what a sweet gal. Well anyway I haven't used my unit yet. I tried the first night and set the alarm off. I wasn't fast enough and I was fumbling, it made me panic. Two officers called to see if I was ok. Beth ** went over everything very slowly with me several times for I'm a very slow learner when it comes to technology. Thank You.

First I wanna say thank you to Mike for coming out and setting up my system! He was very nice and helpful!! I love the system. It’s easy to use and easy to learn!! At first I was a bit upset because the camera wasn’t in stock but it was worth the wait. Thank you again!!

Vivint is awesome! The install process was super easy and our tech Derek helped us understand everything and set up everything very quickly! We love how everything is connected to our phones and are very happy with Vivint and lots of peace of mind now!

The technician was on time. He was knowledgeable about the product. His recommendations about my new alarm system was on point. Will highly recommend to my family and friends about the product and services. Hopefully Vivint have many employees like Micah. Excellent job!

I had an alarm system installed in my home by Vivint. The installer was very professional, considerate, and extremely helpful. Thank you Mr. ** for a smooth transaction. Your service was excellent and I would recommend you to all my family and friends!

Our install went great, tech was very informative and friendly. Left us with no questions and was able to answer questions we did have during install. Our tech was very timely with the install and was helpful when it came to downloading our apps and teaching us how to use our new products.

The service provided during installation was outstanding. He was very quick and efficient. He was very thorough on explaining the system to me. He was able to answer any questions that I had. It made me feel comfortable using the system.

Dude was cool, very respectful, professional and took his time to teach me how to use my security system. I have 0 complaints. I totally will recommend him to do anybody installation. I’m glad I went with Vivint security system.

I am very pleased with Vivint! The technician Joel was incredible to work with. Though there are installation and equipment fees. Once paid, the cost is relatively cheap. They need to add geo fencing. Other than that, love the camera features.

I’m loving my system right now. I just got it installed on yesterday and it’s wonderful and the technician was Awesome. Arrived in a timely manner and was very friendly throughout the whole process. I would recommend this product to any of my family members or friends to protect their homes.

Had Jindy out here to do my install of new security system. Great job! Good technical knowledge. Worked thru any roadblocks she encountered to achieve a professionally presented system. The product seems good. Time will tell, but happy to this point. Kudos to Jindy!

I 100% would recommend Vivint to anyone. Their customer service is top notch and every employee that I interacted with was kind and knowledgeable. Our installation guy, Matt, was wonderful. He showed up on time, answered every single question, was super patient and didn’t leave until everything was working perfectly and we knew how to operate everything. Such an awesome experience.

From Sales (Pete) to Installation (Randy), the entire experience was pleasant and easy. Pete helped me put together the perfect package for our home, and financing was easy and affordable. Randy was quick and efficient with the install, and very knowledgeable. I would recommend Vivint to anyone who is concerned about security and wants to know that their home is protected even when they are not there.

My Vivint tech was Steve ** and he was very professional and thorough. He made sure I understood everything he was doing and understood how every piece of equipment worked. He was very efficient and even gave referrals for insurance to help me save a few bucks here or there!

The tech representative who set up my system was very courtesy and super helpful. He went above and beyond to ensure that I understood the new software and hardware. I am pleased with the service and I would recommend it.

Everything was perfect but I wish he had a Vivint sign to showcase the business for the front yard instead of seeing ADT and SimpliSafe throughout the neighborhood. ☹️ But he was awesome, patient, and precise with the security system.❤️❤️

We had Alex and he is very professional and explained every product as well as what he was going to do while installing. I had a great experience. Would recommend to anyone and love the cameras and security of the home.

The technicians were very efficient and helpful. They walked me through how to use everything in the panel and app. The equipment is easy to use and work great. I would definitely recommend the Vivint system to friends and family.

The technician is very competent and helpful with the information shared with me. I will recommend him my friends And he explained how to arm and disarm my system. I am very grateful the service. He was very knowledgeable with the world affairs. Thanks.

Technician, Jose was very thorough and provided good explanations on why certain sensors or cameras wouldn't work in certain areas. He then provided alternative options that worked out perfectly. I also have a Vivint system for my home and am very satisfied.

Richard was thorough, courteous, and knowledgeable. Definitely would recommend Vivint and Richard to our friends and family. He was able to answer all questions and concerns and worked around me taking business calls. Glad we went with Vivint! So far we love the system.

Sergio was the rep who helped us to set up the system and he was very knowledgeable and efficient and took the time to explain how things work and made sure everything was up and running well. He helped me download the app onto my phone and took the time to review all the features on the door bell system. He made sure I understood how to control the system from my phone and he also set up the thermostat which was super cool. Thank you for all your help.

I have had the system for less than a week but solely based on my experience with the technician that set installed ours system I would definitely refer all my friends and family. Since he was not a salesman he recommended really carried some weight and he gave it to me straight… he took his time and made sure that I was comfortable with what I was getting for my home and peace of mind.

I would like to say that our technician Brady was great. He helped us understand our system and apps. Explained all of the features and walked us through step by step. He has set high expectations for the rest of your Company.

The installers texted ahead to let me know their arrival time. They were timely, extremely professional in conduct, quality of work and clearly communicated with me each detail. They answered all my questions and let me practice using the system. I am extremely satisfied with the quality of the product and the service provided!

Epi was very professional and he was fast. He showed me how to use the system through the pad on my wall and my phone. I would like to let everyone know of his service. He was very professional and made me love the package I have ordered..

Installation was scheduled for 8-12. Technician did a outstanding job installing and explaining how the system works. He was courteous and professional. He should us how we could maximize existing equipment to get the maximum security coverage. Located the camera in the best location to cover the kids backyard play area and surrounding area.

Just got my installation today…Great customer service, Michael the technician was on time, very polite, very informative and made me so comfortable with my purchase! I feel safe and have my neighbors calling to get their system installed…. The installation took a couple hours and Michael cleaned everything up!

Equipment is full of beautiful features and staff was really nice, expert in their work and helpful. I would highly recommend Vivint for security of your self, your family and for your home when you are away. Staff was wearing their official dresses and masks and keeping social distances according to Covid-19’s guidelines.

Great service and makes me feel safer just knowing Vivint is my security! The tech was very helpful and professional! Plus he knows what he was doing because he knows his job. Thanks again Brian **. I will be referring my friends and associates to Vivint.

I highly recommend the professional that helped me today. He was very detailed and showed me every step of the way. He was also very patient even when I repeated some questions. I would love to work with the professional again in the future.

Incomplete installation. Technician was kind and considerate and helpful however forgot to place the glass break monitor in the den in the basement. Left before it was completed. I now have to wait another week for a different installer to complete the job.

From start to finish, the process was amazing. The customer service from the sales agent on the phone was exceptional. They helped me pick a package for our needs. It was any easy process and they were not pushy at all!. Installation was a week later and we were excited about it. The install was simple and the service man was friendly, helpful and explained everything thoroughly. This was the best experience, start to finish that I've ever been through. I'm looking forward to using our system.

Brett was awesome. Thank you so much for helping me. It was a pleasure. You put my mind at ease knowing my family will be safe in the future to come. I will definitely recommend Vivint security and Brett to a friend.

My company bought the alarm system for our store. We also bought 6 indoor cameras, but the installer told us the cameras came in separately and that we would have to install them separately, on our own. The installer installed the main dash board for the alarm, the two door sensors, and a front broken glass sensor for the front of store window. This was done 10/2021. We were informed that the 6 indoor cameras would arrive within 7-10 days. It is now 02/08/2022 and the cameras have not arrived yet. We have called innumerable times, and customer services first says they were delivered by the installer, then they adjust and say they were returned to their warehouse and will be shipped again. We are paying installments for a bill of more than $3,000 and are not getting a response. Do not choose this company.

When I called I got a helpful, patient, down to earth person on the phone and I explained to him what I was looking for and they helped me out with what I wanted to put on my house. So in a nutshell I think they did a very good job and my first communication with the company. Thank you very much.

From my initial call with the sales rep, to the guy who came and installed my equipment, I have been very impressed. Everything works just like I want it to. And I was able to customize the products and services I wanted. I’d recommend them easily.

I called Vivint on a Saturday morning, and by 3pm had a system installed, trained, and working. Steven was a great installer, listened to our preferences and was very detailed. I love the control panel and smart phone app. The cameras and sensors are accurate and customizable.

Jorge ** was the best! Made sure I knew everything I had purchased and set everything up perfectly. He worked around our house and made it so easy for us. He also was very friendly and did not make the experience awkward.

Very good service. Tech very good and explained everything very good. System much easier than others. Would recommend to others. Think it will save money in the long run. System looks much better than other system. Tech made sure we understood everything and answered all questions.

I was considering a new security system, but with great trepidation. My only experiences with them had been as a kid and I mostly remembered it as finicky and unfriendly. My Vivint experience put those concerns to rest. On Friday I spoke with Malachi on the phone. He walked me through the quote process expertly, setting my expectations fairly. He was knowledgeable, helpful, and put up with my silly dad jokes. 10/10. On Saturday Brian installed the system. He was prompt, arriving inside the install window and with an hour notice of his arrival. Once here, he showed me all the equipment, walked through the placement criteria, and then got to work. By the time he was done I was trained on the system and felt confident in our purchase. Most importantly, he was friendly and kind to my family. 11/10. Our Vivint experience was out of this world. Mark us down as very satisfied customers!

Wonderful experience with Jayvon ** setting up my system yesterday. Besides being bright and highly competent at his job, he was patient and compassionate with me, able to connect easily and a great sense of humor. Really instilled the confidence I needed in the whole procedure. Also offered that I could text if I had further questions. Highly, highly recommend this technician and I will do so if friends need a security system in the future.

Tech was actually running ahead so he called & asked if I would like him to arrive early. Super friendly, respectful & masked the whole time. Made helpful suggestions. Took the time to explain everything in detail. Made me very comfortable with my choices. Wasn’t pushy or try to sell me everything just things I needed. Was thorough. Tripled checked everything. Made sure I was able to work everything as well. Equipment is top notch and very easy to use. Was ecstatic about my purchase even with the few extras I added.

Cordon was pleasant and professional. He placed our cameras where we wanted and did not hesitate or complain. He explained the system to me and answered all my questions. His associate whose name I can’t remember was likewise very cordial and businesslike.

Michael was on time and explained the benefits of the system. I had thought it was somehow connected to the new solar system we are adding to our roof, but he explained this was independent and essentially was a home security system. The only question I forgot to ask is if we decide not to continue this after the 36 months, is there a fee to discontinue the home security system?

Alex was awesome. He was super quick and knowledgeable. He taught me how to use the system and went over how everything worked. We customized the system to my home and he showed me how to reset the code for the door.

Tech was on time and helped me out with everything he installed and did everything that could be done for me. Vivint so far has been a great system and the pricing is outstanding. I would recommend to anyone that is looking for security for their homes.

From sales to install to everyday use, we have been very satisfied with our Vivint experience. There are many products in this space to choose from. We selected a full service monitoring company because of the realities of our city. No regrets about that decision.

The installation and the set up of the system was excellent and professionally accomplished. The technician was extremely knowledgeable and courteous. Performed camera, doorbell and glass break installation. After installation all equipment performed as advertised. The technician with above and beyond to ensure that all equipment was operational.

Everything was fast. I called to enquire on Thursday and installation was on Friday. Berry the Tech was awesome, he was able to coach my wife through the set up. I would definitely recommend Vivint to friends and family! Service and experience was great!

The installation took almost six hours and they could not get the doorbell camera to work. Initially they said that it was not their problem and they would come back after we fixed the doorbell. After we called the solar rep and told them this was unacceptable because the doorbell worked before they started installing the system, they spoke to their supervisor and told us they would fix it. We have yet to hear from a Vivint supervisor. The technicians were very nice and respectful but they did not have experience or the equipment trouble shooting knowledge to remedy the situation immediately. Based off of my experience I would not recommend this service.

Vivint never disappoints. Always a great customer experience. The tech showed up on time and communicated great during the install process. We use Vivint at more than 100 locations across the country and they’ve done a great job of servicing the account.

Dillon was awesome. He was on time. He was professional and polite. He was respectful of my house. I was comfortable asking questions and getting suggestions. He had all the equipment I wanted. The install was done neatly. He educated me on the system as well. Great job.

Our installer was top notch! Friendly, careful, and fast! Made additional suggestions to supplement our system and carefully explained how to use each feature. Very happy we chose Vivint! The system is incredibly user friendly! We will gladly recommend this system to friends!

Good service, answered every question we had, professional, and polite. Explained the process the way we understood, we needed someone to install our system and they offered to do it themselves, that really helped because I'm not sure how to install the system, and they offered to do it for free.

My experience with Vivint and their installer was amazing. Clark went above and beyond. Disappointed in not being able to get camera in backyard. Vivint needs wireless cameras! We couldn’t wire a camera to my backyard. Would love to see wireless or wiring that could be used for outside weather. Vivint needs to have this option. Would give 5 stars, but only 4 will do.

Ace did amazing. He was fast and friendly. Made a few jokes. Explained everything well. Knowledgeable of Vivint systems. I had a very pleasant experience working with this Vivint employee! Thank you ace for installing my equipment in the goal of making my family feel safer!!!

Salesman was very informative and professional. He went over everything in details and showed us how to operate the panel box and the app on our telephones. Told us if we had any questions we could call him for a follow up and he would help us.

The technician provide 10 star service - he was on time - timely install - neat - informative - open to question - good trainer of system use - knowledgeable - patience. I was very pleased with my installation technician and his performance. Thank you.

The installation was done professionally with courtesy. There were a lot of internet signatures needed. Internet was not installed and phone speed was slow so that was all that made the process take longer. Otherwise I was very happy with the process. I would highly recommend Vivint to anyone.

Love the system so far. Team that installed was amazing and very helpful. They took the time to explain the system and answer any questions I had. I have to travel to Georgia sometimes so it’s nice to know that I have a system that will protect our home while gone.

They were very informative, professional and pleasant. Did the work in a very timely manner without leaving a mess. Explained everything more than once if I didn’t understand. They knew exactly what they were doing. I would recommend this service to my friends. It’s a very easy system to use.

I appreciated the patience Zachary ** and the assistant had going through the details with me. I am really liking this system. I hope the service continues this way while I’m using it. Thanks so much for the awesome job! S.

Our installation technician Jeff was the best. He was very knowledgeable about the system. He got us up and running and answered all the questions we had. We are loving our new Vivint Security System! I will definitely be recommending Vivint!

Everything went great. On time professional person explained everything well. Good attitude. Took me thru all the aspects of the system even the phone app. Answered ask my questions. Very professional all around. No complaints. I would recommend to anyone of for home security.

The technician that came to our home was very friendly and answered all of my questions. He also made sure that I understood everything before he left. I love the new system. Its gonna take some getting use to. The set up was fast easy and very efficient. I can now go to work or vacation and have a peace of mind! I look forward to referring more people to Vivint.

Very user friendly quality system. The Install was quick and easy. The installer was very professional, friendly and answered any and all questions I had about the system. He showed me the step by step process to arm and disarm the system from my phone and indoor panel.

I am happy with my Vivint security system. The cameras are excellent and I find the phone app easy to use. The thermostat control feature is very handy, now I can adjust when away from my home if I forgot before leaving the house.

Jud was extraordinary and very professional in installing my security system. Explained very thoroughly everything about the system, answered every single question I had. Jud made sure I knew how to navigate the app, and everything has been working up to my standards. Very pleased with my security system and the professionalism Jud of Vivint had. Thank you.

Tech came out and didn’t waste any time. He answered my questions professionally and thoroughly! Patiently walked me through the steps until I caught on. Very easy to use even for someone who is not tech-savvy. He cleaned up afterwards. Would definitely recommend.

Individual was professional, knowledgeable, helpful and willing to answer any and all questions. I like the fact that he let us know that he would be available for further questions if need need be at any time. Individual individual was very helpful and encouraging.

I was fully expecting a 3-4 hour process of installation, but the guys who came arrived early and we’re done within 2 hours. Even while training, they were fast and answered all of our questions. The system is so great and I’m highly satisfied.

He had a pleasant attitude and was very detailed. He was very passionate about his job! He had a trainee with him and from what I noticed, he is doing an excellent job of training her. I highly recommend Vivint Home Security!

My tech was excellent! He explained every detail of what he was doing, asked if I had any questions. He was very professional and kind! I liked how he asked where I wanted things and I trusted him to put my equipment where he thought it should go and I’m happy with my installation.

The install service rep was so customer friendly and pet friendly too. My nervous Dachshund mix warmed up to rep within record time. Rep introduced herself immediately upon arrival. Explained everything she was going to do. She ensured that I had approved all placement of equipment. She kept all work areas clean. I was impressed with her knowledge and placement of camera in backyard. Ensured I got the best visual look for any unwanted activity.

Installers didn’t have one of the plugs and the lock didn’t work. While we are only allowed four days to “complete our decision” of keeping the system, YOU need about six days (maybe) to get the materials to complete the installation. Also, buy your installers electric meters, it will save everyone’s time and cost.

Brandon was Amazing, he informed about all products, told me the situation with the doorbell cameras pro and told me he would tell me when he gets more, best Vivint experience I’ve had and I give him 1000000/10 ratings, very happy with the install and planning on branching out to get more stuff and I definitely want Brandon back here to do my installs.

I’m extremely pleased with the professionalism of your team from the moment I ordered my setup!!! I’m so excited to start using the security system tonight!!! Thank you for having a great team!! I will refer your services to everyone I meet!!

When my current alarm company (ADT) for my business made my system malfunction during a test and couldn't fix it for a WEEK, I called Vivint because I use them for my home and always had great service. They gave me a quote over the phone and did my installation THE NEXT DAY! My tech, Brett, was awesome and I couldn't be happier! Thank you Vivint for giving me peace of mind.

Poor service. Our first appointment we were scheduled for a noon to 4 block. At 2:30 I got a call saying the installer ran out of inventory in his van so we would have to reschedule. Which is unprofessional. They know how many people are scheduled for the day and should be properly stocked. What a wasted day! The day they actually showed up to install. Once he put in the new thermostat, the fan on our ac would not turn off and we called him immediately. No help. I called him again on Monday (as we were without heat over the weekend) and he again just said he didn’t know. I called the customer service number to troubleshoot and they said they’d send a new thermostat and for us to install it when it comes in. Said it’s arrive in 3-5 days. It’s been 7 days and still no thermostat, nor has it shipped.

My husband and I purchased a home with Vivint already in the home. I called to switch everything to our names and we were promised a refund of the activation fee if we canceled within the 2 week trial period. We canceled within a week because we were not happy with the customer service and products. I was told nowhere in the notes we would be refunded the fee. I made another phone call and that person reached out to Brandon, my sales rep, and he confirmed my refund. That person also confirmed my cancelation and would be refunded within 30 days.

Trevor & Chris were so awesome & easy to talk to...Didn't catch 3rd guy's name, but he was awesome as well...Best experience I've had so far! Will definitely recommend to friends and family! Way to go guys, you should be proud Vivint!!!

Tim was very patient and diligent. There were moments of children activity and he did not bat an eye when interrupted. He was respectful to everybody in the home. He set everything up and explained it in detail. Mindful of the appearance of the new product. I appreciated his service.