Vivint Reviews

The system is Awesome, and easy to use. The technician was so knowledgeable of the product and installed it so well! This is the first time a tech hasn't installed my alarm and made a mess! This young man is very courteous, kind, and wore his mask ALL the time. He explained the process very well.

Christina was efficient, informative, patient and friendly. She took the time to explain what was taking place with the installation and was patient with my understanding of the equipment use. She also took the time in answering all of my questions. I will appreciated the fact that she quizzed me before she left to make sure I understood how to use the equipment.

Eric was very professional and thorough. Explained everything in detail and would gladly recommend this service to my friends!! With this system and the features it provides I can feel safe in my home and know that when I’m away my family feels safe as well. My daughter also got the service and referred us and I’m glad I took her advice. Thanks again for welcoming us to the Vivint family and keeping my family safe!!

Jose did a Great Job selling us this new system! Micah was Great at taking his time installing it, making sure all were hooked up properly! He also made sure we were completely connected with our smartphones correctly. They both answered all questions we had for them thoroughly! I do believe we are going to like this new system very well! We both feel more safe & confident this will give us great peace of mind while on trips away from our home! We Thank Them Both for their patience & kindness through the whole process! We Highly Recommend them Both.

Dave was the superb type of technician that every company needed. Next level of work/installation done with outstanding communication on how to properly use each devices. Highly recommend to use this company. Makes you feel safe when you are at home and secured when you are away.

Ariel was phenomenal. Very patient and thorough in both his installation and explanation! He did a great job. As far as the system goes, we will need more time to continue to gain comfortability with it and develop an opinion of it.

Very great and safe equipment!! Getting use to it. I feel like it will be worth it and count on it! The service is great and it helps a lot on not having to worry about things. They explain very great and had great customer service. I totally recommend it!

Very pleased with everything, the installation the explanation about how everything works, I can tell I am going to love this cámera system. Now I am going to feel safe leaving my house. And also being able to talk to my kids from the cámeras is really cool even if I am down the street.

The install was great. Brandon, the smartphone pro was professional, took care of business (install was done in 3 hours), but also made sure I fully knew how to use the system and all its features. Would recommend to friends.

Everything from the consultation to installation went smoothly. Derrick was personable and candid and explained everything upfront. The equipment looks great. Apps run smoothly. I'm especially pleased with the Nest thermostat and being able to control the temperature from my phone. Happy with my new home security system.

The salesman, and install technicians were friendly, competent and fast. They did a great job. The install team arrived quickly had it set up fast.. The system works great and is easy to use. I would recommend this Company. It's an affordable way to keep your family safe.

They was on time and pleasant. They took their time so they could have everything done correctly. They explain on the product and very informational. They also clean up any mess that they made. They help each other and made sure everything was right.

Wasn’t sure what to expect getting a new security system for our home. The gentleman who came today was amazing! Very knowledgeable helped with all my 150 questions. He was very polite with my kids And easy to talk with.

Caleb and Robert was very nice, professional. They explained everything about the alarm system. They both wore a mask the whole time. Very friendly. Thank you so much! I would recommend Vivint to all my family and friends. The prices are awesome.

Sales and setup were easy, thorough and quick. Both reps were able to answer any question I threw at them and both were able to give insight from their experience with having the system. Our technician was very patient with putting the cameras in certain areas and actually made me rethink where to put a few to maximize the view. Really love that everyone I've met has been so friendly.

Great experience choosing Vivint. Everything is working according to plans. I like the cameras because you can hear and talk to whoever is on the camera. I was pleased with the results and ease of operation. I will strongly recommend Vivint any friends family members.

From sales to installation we could not be any happier as a VIVINT customer! Mark from sales you the man and Melissa my installer is top-notch! Thank you VIVINT for making our transition from one carrier to yours easy peasy!

Service was outstanding, everything explained and walked through. Could not be happier. The techs were friendly and helpful. They were on time and efficient. We have Vivint in Cincinnati at our primary residence and very happy and the reason we called for down here.

On time. Pleasant person. Very helpful. Was able to use a coupon which really helped. Low pressure salesman. Wore a mask throughout installation. Answered all my questions and showed me how to use the panel and app. Helped set up Alexa.

The sales rep was courteous, efficient, polite, professional, accurate, helpful, answered all my questions, patient, friendly. Have one issue but they are coming back to take care of it or least look at it. They installers we helpful, and efficient.

I was very impressed with the professionalism of the employee. I'm very excited for this system. The information was explained very well. I felt comfortable using the system right away. He was very patient with me and my child and pets.

I was pretty hopeful as things started out well with the salesman and installer, however, My control panel died the next day after Install. Not a good start to our 5 year relationship. Good thing there is a several day eve ape claus.

The gentleman that came to my home was very knowledgeable of the products and explained everything. He was very professional. He walked me thru how to operate the devices and if I need anything to contact customer support. I would recommend family and friend for this service.

Sale rap was very nice and very helpful and answered every question I had before I joined. Installation technician very polite and showed me how to work everything before he left. Very satisfied and will recommend to family and friends.

After moving to Tucson, I shopped around online for home security and visited Consumer Reports website. Vivint was, as usual, top ranked. I had liked using it in a previous home so I called Vivint. The installers, Seth and Clint, were outstanding. They were both very professional and great at problem solving. Seth did an incredible job of explaining to me how everything would work and helping me think through various security and safety situations. Great guys!

Jackson was AWESOME! He was thorough. He explained everything clearly. He was above and beyond our expectations, and he even swept up his mess after the installation was complete. He was 150%. Whatever you pay him it isn't enough!! Thanks.

I am a "transfer" customer ADT. Thus far I am pleased with what I have seen thus far. I guess time will tell how well customer service and all other options workout. The service tech "Ryan" was very personable and explained all bells and whistles of the system.

Our installer was very informative, very patient, meticulous in his installation and very patient in explaining All the aspects of the security system. He also gave me his contact information for follow up should I have any problem over the next 30 days.

Great experience. The salesperson was knowledgeable and clearly went over all products. The presentation was completed in a timely manner. I feel safer already. I will definitely recommend to friends and family. Thank you very much for a great experience!

My experience with the new installation of my security system proved to be very pleasant. Your technician Derrick was very professional and courteous. Continue to have such valuable personnel on your work force. Thank you so very much. Regina

Everything about the process was easy. From talking to the sales rep for the best options for what we wanted to the install technician. Both were very knowledgeable and helpful. Tech took his time and confirmed placement of the panel and sensors before attaching equipment to the walls. He also walked me thru the panel and app. Would definitely recommend to a friend/family. I also really like that it’s cellular so it can not be hacked and we can talk directly to the panel.

The install was excellent and very thorough. He made it very easy on us, definitely happy we chose Vivint. He took us through all of the instructions and did a full walk through to make us feel comfortable with our purchase.

My experience with Vivint has been less than stellar. I have had absolutely no follow-up from the person who sold me the system. He promised he would be in touch after the scheduled installation. I also had conflicting information from the installer and salesman. The young man who installed the system was more informative. I did not receive a yard sign from either of the young men. I have questions but I am not sure who to contact.

The agent and the installer technician were very professional and educated, the agent was very accommodating to my needs and explains the transaction clearly and precisely, the technician is fast and clean. The only disappointment that I have is about the system that it can integrate all my devices but no my siren. I install my siren for a cop recommendation and it works great for me and my neighbors. I wish you could integrate them into your system.

Derek was a very respectful and helpful technician who helped us get the whole house set up! System seems easy to use, but keeps us very secure at the same time. Thankful for the peace of mind we have now.

Jackie was absolutely the BEST! Very knowledgeable, kind, helpful and proficient. He provided me with all the services & equipment that would be installed as well as how to use. Keeping me informed every step of the way. Thankful I chose Vivint.

Thank you very much for being very explicit with the explanations, we understood everything and you very kindly had the patience to explain several occasions. We thank you, my sister and I, thank you very much again. And I really recommend it you.

Kevin - The Technician come to get my service set up do wonderful job, clear directions and helpful explanations and quick setting! Good equipment, clear camera and convenient mobile app and affordable price. Be set up more for my business place.

Very knowledgeable install and setup crew. Seems like the installers work well together and help each other out on their jobs in order to get it done in a professional and safe manner. So far I would recommend Vivint to a friend.

He was great. Told me another about the alarm 10/10. It Was a lot of things I didn’t know and he answered everything for me. Glad to be apart of the family and if I have any questions I will go to him.

Drew was excellent with the service! Very informative, and helpful in explaining and showing how to operate the system! Love the systems, and the camera view and quality. Would definitely recommend to another customer or party. Have animals in my yard, and can definitely feel better that I can keep an eye on them.!

We got a new system installed. The installer was great and stayed late to teach us how to run the system. The cameras are fantastic and the sound is very clear. The panel is easy to use. I would recommend this service.

Jacob was super knowledgeable, organized, pleasant and helpful. He’s an asset to your company for sure. He was thorough with the system check as well as making sure I understood the program. Thank you Jacob and Vivint for making this a pleasant experience.

First let me start off with the technician. The technician hit a wire causing a the fuse to switch that controlled my kitchen and pantry. He did this twice, he hit a live wire twice, in my home. After doing so he proceeds to say that it is fine and I don’t have to worry. He is no electrician mind you. So my gut told me this was not fine. I advised him to call a supervisor to get the wire location checked. I, the customer had to find an electrician to come fix the problem he created. Which in fact there was a problem. He hit two live wires in the wall. He was going to leave without even fixing the mess he made. This was a huge safety issue for me and my family. He could have caused a fire.

Love love love the features that come with Vivint's tech. Especially the outdoor cameras that allow you to speak to people from them and the ability to see everything that is going on from our phones. Chad ** set us up and he was fantastic. He helped us put things in the best places to keep the character of our home. We initially went with Simplisafe and are SO GLAD that we switched to Vivint instead!

Ryan was incredibly professional and helpful. Took the time to walk me through any questions I may have, and providing insight towards things I didn’t even consider. Honestly above and beyond support experience. 10/10 would recommend Vivint to any friends/family.

From the initial and ongoing communication until install I felt comfortable. Thank you for your professional customer service. I will refer my family and friends. My installer was clean efficient and polite. He knew the equipment and the best way to install for my house. Thank you.

The Technician was very nice and made sure I understood everything. He also showed me how to work the alarm and how to set up the system on my phone. He explained everything very well that made it easy to understand. Great Service.

I had an old wired home security system that used my land line for connection to the home security company provider, so it took some effort to get the new wireless system to work. Some of the wired sensors no longer worked as did the motion sensor, but they were replaced with wireless sensors at no extra cost. The old system could only be controlled from the panel keypad, but this new system also works with a keyfob and my smartphone. Both the salesman and technician were polite, competent and helpful. I recommend Vivint based on my positive experience.

Our technician was terrific and did a great job today! He was quick, thorough and gave me a lot of options to consider. I would absolutely recommend him to install a friend's system. In addition, I really appreciate the updated technology that Vivint offers.

Eric ** was an amazing technician. He knew his stuff and made sure to get me the best deal and exactly what I needed to feel safe! Fantastic service from start to finish with him!!! I would see definitely and will recommend to my friends and family!! Thank you Vivint for hiring a great team to give the best service!

Chris went above and beyond great customer service. He helped from start to finish without any issues. I would highly recommend reaching out to him with any security needs in the Hobbs area. Best service in the security industry that I have seen.

I have to give my rep 10ssss. She was great. A lot of information. Very trustworthy. I love the service she gave me. The cameras work great. I would definitely recommend this to my neighbors. Thank You very much for sending her.

Great technology, features and a great tech who performed the installation. Brings a new level of confidence and sense of safety. With the crime rate in our city as it is, we surely hope this will be a great deterrent.

Scott was great. Very patient with getting the paperwork fixed and my many questions. He did a excellent job on the install and didn't rush because of and explained everything great so I fully understood the system. THANKS MUCH SCOTT.

I was stuck in a contract with another company with products that didn't work. Vivint provided top quality products and services. I have video cameras, smart locks and an upgraded system that gives me peace of mind and allows me to control my system from my phone. Top-notch assistance, high quality products and an affordable monthly cost.

My tech Justin ** was amazing. He was very thorough with explaining every detail and made sure every question I had was answered. The entire process was smooth. I would recommend this company and this tech to any family member.

Upgraded home security with Vivint. Very happy with the security system. Installation was fast. Highly recommend it to homeowners. It is state of art system with excellent video cameras and monitoring with a smartphone using the app. It is a very easy system to us

The Customer service was amazing! They were friendly and informative. Walt L. was very thorough and did so while training! I was also given info on how the doorbell security camera operates, and chose to add that to my package. I’d recommend them 100x!!

The whole process was superb. I called in through the ACN hotline. The sales people were very personable and got me a great deal. My installation tech Brandon was very knowledgeable, efficient, and professional. He explained everything thoroughly. I would definitely recommend to other people!

They were great with customer service. Everything went smooth and on schedule. The guys were great. The installer explained everything to the tee???? I like the panel and where my cameras are at. They help me with my questions. Will definitely recommend to all family and friends.

The rep was great, professional. He was very good at explaining everything. Installation was fast, easy and very professional. I have absolutely no complaints. My cameras work amazing. The audio works perfectly, highly satisfied! I would recommend Vivint to anyone.

Used this service for many years. Then in 2019 you refused to fix a back door sensor. Then said we had to pay 500 dollars for update. Just terrible. Never fixed back door and we refused to pay for update. Bye bye.

Installer professional and knowledgeable. Phone Salesman not so much. Very pushy! And didn’t answer question directly. He was like a politician in a debate. I wanted to hang up on him. Appointment scheduled and I was informed of changes. Equipment was available and installed with good explanation of use.

My installer was prompt, professional and patient. System is running fine. I feel safe and secure in my home now. I would recommend this system to anyone looking for a simple alarm system that offers monitoring. Happy that there is a medical alert for my husband.

My experience with Vivint and its techs was great, they had good customer service with a fast and easy installation. They also provided an easy to understand step by step tutorial. Great experience, will recommend to friends and family.

The Technician was very knowledgeable, professional and awesome. He stepped us through the entire process and showed us how to use the system, often asked if we had questions and was very patient with us. Great products and people representing your Company!

Thank you to Devonne ** for a great Vivint experience. Helpful, professional, and knowledgeable. I’d refer her to anyone. She knew her stuff and explained everything well. Vince, on the phone, helped clear up a long-standing problem, which we appreciated as well.

Angel was friendly and thorough with the entire process. The install did not take long and Angel explained what he was doing the entire time while making sure we had no questions or concerns. We would recommend Vivint to others.

The technician was very polite and made sure that I knew how to use the system and explained the layout of the system in the home as well. I would recommend this company again to anyone. The system is easy to use and easy to explain someone how to use.

Vivint is the biggest security SCAM, PERIOD. Their sales agents exclaim false promises and lie to your face. We were promised that if we moved, we could have our equipment transferred to a new home without installation fees. As an alternative we were promised that when we moved we wouldn't have to pay any buyouts, and everything could be transferred to the new buyers. In addition, we were promised that we could reach out to them in the event we had any questions. On top of it all, we were promised that every promise they told us was in the contract. Sure enough, everything they promised, was opposite in the contract!

I called in for the system not working properly. The rep tried to solve the problem but couldn’t. On the second call weeks later that rep didn’t follow through, suppose to send equipment. Rep came out and fixed issue had to replace system.

Arthur was very thorough. He was very patient with me. He explained everything very well. He was very kind. He recommended equipment that I considered appropriate for my personal needs. I was very satisfied with the services. An A+ for a service well done.

From start to finish Vivint customer service was amazing! Very polite and knowledgeable. The installer was super nice and did a great job explaining everything to me. I love the setup and the price was very reasonable. Really, stop looking around, this is the company you want to go with. They have top of the line equipment and not to mention all who work for Vivint go through an extensive background check, so you can sleep easy.

Just when we wanted great front door camera, ring doorbell, excellent installation By a very nice gentleman. Took the time to explain everything to us in detail. We highly recommend Vivint for your home security.??? This product was better than a previous one we had trouble with constantly.

Great system! Easy to use and customer service was great! The person who installed my system was informative and came out quickly to do my alarm system. I would highly recommend this company to family or friends and loved the discounts.

The individuals that presented the product were good but needed to be more defined in some areas. They kept telling us to be flexible with technicians schedule. Did not inform us that the technicians would be there immediately once we agreed. Did not take into account that individuals have to go to bed for work the next day. The system was not completely operational until10:30. My husband had to call out of work as he gets up at 2am for work. We did inform the two individuals selling the product this information numerous times. Asked that it be installed a different night but was told it would not take long. All the members associated with Vivint were very nice but they need to also work with the homeowners.

I am happy with my product from Vivint Smarthome. Eric explained everything to me before purchasing the product and I appreciated that. Jake installed the product with ease and had a good attitude even with it being late and my house being half moved in with boxes around. The app is easy to use. Slept the best I had in a while knowing my house is monitored. All around happy customer.

The guy who came and installed our equipment and showed us how everything works and was very professional. Will definitely recommend to a friend. Everything works as it should and all trash and debris was picked up and vacuumed up before leaving the job.

Brandon was great during the install and focused on problem solving. He helped identify the best placement for cameras and sensors throughout the house. Manny was helpful on the phone walking through everything. Overall the experience was very easy with the only hiccup being the longer install time.

Wonderful, easy, honest experience. I am glad we chose to go with Vivint and appreciate their professionalism. Caleb was our rep, and Felix was our tech! Both did a wonderful job at explaining the benefits of this system through vivint. Thank you.

The tech installed my security system in a timely manner. Looks very clean. No wires showing. He was courteous and respectful. The system is easy to use and the app is even easier to navigate. Would recommend to a friend or family member.

Great service starting from sign up to installation. Very nice and efficient workers. We had a small issue with the garage opener but William was able to figure it out in a timely manner. Great services all around. I will be recommending Vivint to my family members.

I must say I am very pleased with the service I received yesterday. I must thank my tech Stephen for helping me learn the system and making sure I felt comfortable before he left. I would definitely recommend this company and I love all the equipment I received. It’s super easy to use, thank you for a great experience.

I would recommend to family and friends. Everyone is so caring and thoughtful. We are very happy with the service. Excited for my neighbors to see what we done. My wife says she feels safe now. Thank you for everything. Dennis was awesome.

Very professional, very quick and very knowledgable. Friendly and efficient. Would recommend to anyone doing this type of install. Tech did an excellent job and cleaned up as he went. Was also very courteous and respectful towards family members and pets. Work was completed on time and efficiently.

Enrique the Technician was totally awesome. He made me comfortable. He explained everything in detail. He was simply the best!!!! I definitely will let friends and Family know about my new system. Again, Enrique was simply the Best best Best. Very thankful for his patience.

Installer was very professional and helpful. Installed cameras and sensors on windows and doors. Installer was professional. Very helpful. Explained everything he was going to do. Explained cancellation policy. Explained cost associated with the installation.

Awesome group to get security installed with. Everyone we interacted with was extremely pleasant. Harrison was awesome to chat with about the products and getting everything squared away. Our install tech was very knowledgeable and completed the install before I even realized.

My technician was prompt and very informative. He did an excellent job on giving me knowledge on my equipment and did a great job installing my equipment. I would refer Vivint and my technician Tim to anyone of my family or friends who need service.

The Vivint Tech was very friendly and informative. He answered all my questions and was thorough was his explanation. I liked how well he was prepared and I am confident that I will like this new system. Thank you Vivint.

My experience with Vivint was beyond Excellent. From my initial encounter with customer service Steele to my technician Michael Q. Professionalism, Patience, and a Expert knowledge, are just a few qualities that describe my experience. I feel so much more secure and safe with my new Vivint Alarm System. Thank you again Michael for gratuitously taking extra time to make sure I fully understood my system and making sure I felt comfortable using it. You are a great asset to this company. Impeccable Service!!

My installer Jason was very knowledgeable and professional, he explained everything in great detail. He answered every question and concerns I had. I would definitely recommend Vivint to my friends and family. He left a pamphlet along with the customer service information for any other concerns or question I would have in the future.

The service I received from Robert and Isaac was “Top Notch”. They explained the entire process of my security system and answered all of my questions satisfactorily. They were meticulous and thorough in their work and were courteous and friendly as well. I would definitely recommend Vivint Home Security to my friends.

The tech was polite. He showed me how to operate everything, but it will take me some time to get use to. He answered the questions I needed. He walked me to each door to show how it operated. He gave me the notice for cancellation if I decide not to go with it. He even presented me with a card to invite friends and family and a welcome book for me to learn how to use my panel.

Excellent sales, installation and service! Would highly recommend them to anyone. Installing only took a few hours or less. Very knowledgeable and polite. The system is very user friendly from phone app and also keypad. Very inexpensive for a peace of mind for home safety when I’m at home or away. Notifications are very nice also when motion is detected.

Awesome service... all sensor are working, app is easy to navigate. The looks of sensor are really aesthetic and pretty. I’m really enjoying the quality of image in both of my cameras. Customer service has been great as well. All questions had been answered. I will definitely recommend to friends and family.

I had a lot of back and forth on the fee and people disconnect phone calls by accident. Tech who installed was the best! Live in person talking was great but phone support was long time wait and not as helpful as in person.

Had a great overall experience with the Vivint team start to finish. Donovan was very thorough and professional! I will definitely recommend Vivint to friends and family for all their home security needs. Customer service has been amazing and am very happy with my purchase and installation.

He was very professional and did a wonderful job.. He was very patient and answer all questions and very knowledgeable of his job skill. I will referred this company to anyone that need some services in their home. I’m very pleased with the service.

Tech was very polite, patient, and knowledgeable when he was explaining to us about the alarm. He asked for a broom and took the time to clean up after himself. Before he left, he made sure we knew how to arm/disarm system. Thanks.

The installer was courtesy, thoughtful, capable, and very professional in his expository as he moved from one task to the next. I was treated with dignity and was made to feel his competence was going to be most beneficial to me.

Installer arrived 2.5 hrs after install window of 8-12. I had to call Vivint twice to inquire on the status of the install. While he was professional, he did not wear a mask at all times while in my house. He did not clean-up before leaving. Also I just found the two new keys of the new door lock he installed, on the floor next to the front door. No yard sign was left apparently because they are out of stock (I know this because I called Vivint inquiring about the sign). On a positive note, he was able to get me the right starter package based on my needs and the fact my home was pre-wired with alarm devices already installed.

Excellent service. I feel that my home is very safe now and that I can use this equipment successfully. The technician Enrique explained everything in detail, answered all my questions and was very professional. Showed me everywhere he set up the equipment. Very professional. Very detailed. I’m very happy.

Chris is an excellent technician. He was very professional, answer all of our questions. Informed us on all products and services and how to use them. He did not hesitate to let us know about the company policies. I would recommend Chris to install all my friends, and family system if I could.

The installation Technician; Richard ** was very professional, proficient, and patient in his instructions. His explanations were explicit and easy to follow. I would recommend him to my family and friends. He represented your company very well. His presentation was professional, he represented confidence and assurance in his skill set.

Great job at installing all broken sensor. Very happy with work. Was very pleased with service and will recommend to a friend. I was very happy with all the extra work and fixing all broken old sensors. Very happy. I will recommend to friends and family. Thank you for all your hard work.

Always good to have peace of mind, very helpful technician. Helped explain everything in vivid detail in an orderly manner. We are thankful to have chosen this service over the latter. Although the equipment seemed a little pricey, although we ended up being happy with our purchase regardless, obviously.

I can’t say that I remember his name but I will say that he was very pleasant and Extremely informative making me feel comfortable with the decision I was making since I was so undecided previously having ADT come to my home on the previous day. He was extremely hospitable and efficient.

James ** did a fantastic job! He was respectful of my property, very clean, and thoroughly explained everything I needed to know. I requested him because he did such a great job on our business installation. I love the system, and will refer James to anyone I know interested in a system.

I love everything about it, salesperson and installation person were so great and awesome!!! And none the less the Vivint smart home system it's great, the features, so easy to handle and the protection are top-notch. ❤ I'm so happy and will recommend for sure!

Did a great job. Would recommend to a friend or family. Thanks again for coming out and securing my home with cameras and safety. The process was done in a timely manner and was very professional and with a face mask.

Good reliable services and the techs are always jolly and on time. They make you feel safe and their cameras shows really well day, and night. They get five stars in my book. If you're looking for a good security system for your home Vivint is the place that you and your family would need to get.

I was satisfied with the technician. He was very friendly. He made sure to let me know how to work my security system and answered all my questions. The whole installation was done neatly and rapidly and most of all safely. I would recommend them!!

This company is misleading. I asked if you would pay off my previous account... and sales person said yes... now it's the next day and I am being told no!! So disappointed in your company. I will not recommend to my neighbors.

Dave was very nice and polite. He was very educated on the equipment and took time to explain everything to me. Dave had no problem taking down my old equipment to put up the new equipment. I hope all of the workers are just like him.

The biggest thing that I was very disappointed was with the installation. When I spoke to the representative and ordered the service I was told I could add my home cameras that were already installed. Just to ask them, they said most cameras are compatible. When he came he said no, didn’t try to see if it was compatible, he said if it’s not Vivint they are not compatible. I explained that when I ordered they told me they are compatible with most cameras. The technician didn’t even try. He said iIf it’s not Vivint we can’t. Very disappointed with that.

Instalation didn’t go well. They had to come out 3 times. And the tech ruin my custom front door. Was very very rude... I’m very sad because of this. Call Customer Service. Not helpful. Didn’t do anything really to resolve the problem. I don’t recommend the service nor the company. I was going to promote this company as part of my business but would not want my clients to go through this bad experience.

The sales guy and the installation guy were good. The company need a little restructuring. The company wanted to give me an old doorbell for the price of a new pro doorbell and would not bend on the price even though my old panel would not support a newer mode ringer. I guess they dont need the business.

It’s as easy as he said! It sent me texts every time someone was on the front porch and doors opened and shut. The salesman and installer were very professional and polite! We enjoyed our experience very much. Would recommend them to any one of my friends!!

Very pleased with the professionalism showed by the technicians. Appreciated the attention to detail during installation of the numerous home security products. Very satisfied with the security system as it comes with a central hub, video doorbell, surge launch camera and numerous room and door sensors. The App is also helpful with a quick loading time to address any needs.

The comparative high charge is compensated by quality equipment and reliable service. The technician responsible for installation was very knowledgeable and friendly. I would highly recommend to sign up for the home security package offered by Vivint and feel secured day and night.

At first I didn’t want this device because I already had the Ring. However I noticed what I was lacking with the Ring was their customer service is non existent and I loved the technician Krista and salesmen Caleb! Great team effort!

Excellent service, installation and explanation of the system by Jason. He took time to answer all our questions and let us know how to reach him if needed. He was on time, courteous and kept everything very clean. Would recommend to anyone.

I was very pleased from the initial visit to get my service installed by the sales rep. The technician went above and beyond to set up as quickly as possible because it was during my business hours! Very professional service today! I will definitely refer anyone who inquires.

Very professional and knowledgeable. Explained what would be best and valued our opinions and came to an agreement that benefit a successful outcome. I would recommend a friend and family members. I think this will really work in our favor for the entire family.

Recently moved into a home where the previous owner had Vivint already installed. The process to get it unlocked and transferred to my name was frustrating and difficult. I tried the online chat, no help. They gave me a number to call.. I was transferred multiple times and put on hold almost every time. Someone finally got on to help me that I could understand and we were finally making progress. Then he told me that I HAD to pay an activation fee (understandable) and then had to pay for a month of service even though I didn’t want it and expressed it multiple times and asked if there was any way I could get any kind of discount or anything. No luck.

I love Vivint. I have had it at my house for the past 6 yrs and now I just had it installed at my Mom's so I don’t have to worry so much about her. I’m sure that she’s also going to be happy with it. The installer was great too.

You learn fast to use the system. Not difficult at all. So far so good. The camera are very clear. You be able to communicate without stepping out of the house if someone at the door. If I recommend it yes no doubt. Great system.

The technician was punctual and very professional. He addressed all questions and concerns that I had. He went in to great detail about the service that Vivint provides and offered other upscale devices to my service. He provided great customer service and made sure I was happy with the service before he left.

I was skeptical about changing over but I'm seeing a much more upgraded system that I love. My rep, Gardy, was very professional. When my AC wasn’t compatible to your system, I was disappointed. Overall, he did an awesome job and was very patient. Thank you. ❤️

My tech was very nice and polite and showed me everything that I need to do on my new alarm system and even took the time to show me how to work it on my phone. Yes. I would recommend him to friends and family.

From calling to find out information about the system to installation was 3 days.... Installation was quick and efficient and the system and equipment is perfectly priced. No outrageous upfront payment to buy equipment. I’d highly recommend this security system to friends and family and to anyone else looking for a home security system.

Grant ** was awesome as he was my 1st contact in sales. Jason was my tech and he was amazing. Promptly on time, knowledgeable, patient and quiet while working. He took the time to answer all of my questions as I was nervous about changing our system over.

It turned out that our salesman is our next door neighbor. Super nice guy. And he was very patient with all of my questions and he answered everything. The service technician was outstanding. I don’t think the installation was easy, but he never uttered a word of complaint. And- the installation is beautiful. I am so happy.

Dan, and team were very professional, helpful, friendly, and knowledgeable. Would recommend Vivint to family, friends and strangers. Look forward to having a system that works, reliable, user friendly. Glad the wife has a system that she trusts, and feels comfortable using, nothing like peace of mind.

Yes I love the system and the way it works.. Couldn't have it any other way without Vivint. I promise it's the best to have.. Me and my family also feel more safe and comfortable with our new system because we know there is no way we would miss anything.

Installer Jason was very friendly.. Down to earth. He was more concerned about our safety than anything. He has a no pressure approach but very thorough and informative. I would recommend Vivint To ANYONE. From my application sales rep to completion, I am more than satisfied‼

Andy was great and patient with us. He explained everything and made sure we understood how to use equip and app before leaving. The cameras have great vision and so far all works great. The app is really easy to use. Much easier than simply safe, which I tried and quickly returned. Thank you.

Both the customer sales rep and the installer were extremely well spoken, helpful, and friendly. I couldn't ask for anything more, and I was truly impressed with the entire process. I will be highly recommending Vivint & I truly appreciate the great service!!

Mark ** installed our security camera and he did a great job. He explained everything before he started working. Also he explained about the contract. He was patient in letting us see how the camera covers the front of our house and adjusted the camera for a better viewing. Thank you.

The technician Jonas was GREAT! The installation was smooth, he was very knowledgeable! The customer service representative Braydon that helped was awesome as well! Overall and wonderful smooth experience and I am happy with the system so far! I will be recommending Vivint to anyone who is interested!

Previous owner had this service and I had great reviews on it and was please with service from other customers. Reps were kind and informative. I look forward to being a long lasting customer. Thank you so much for all your helps. Imset up was easy to follow.

Clint ** the Vivint technician that installed my home security system did a fantastic job. He called me the day before his visit to tell me what time he would arrive and was on time. He showed me how everything worked and walked me through setting up the system and the finer points of operating it. Now all my home systems are linked together through one access point.

Great experience. Our initial phone call with a rep messed up our order, but the technician who came out corrected it and installed exactly what we were looking for and explained everything thoroughly. He even mentioned some other products that we could benefit from. Thank you, we feel more secure now!

I just want to thank the young man that put my system in for me. He was very good and very professional and he took his time to make sure I understood how to use system. Thank you for being so patient and kind.

I am very happy with the service and Installation process. Super fast and easy installation. The guys installing were very professional and took their time to explain everything to me step by step. Cameras are clear. Would totally recommend it.

I am very happy with the service and installation process. Super fast and easy installation. The guys were very professional and took their time to explain everything to me step by step. The cameras are great and the monitor displays the image very clear. Would totally recommend it.

Had to reschedule since the first installation day didn’t go well. I decided to give it a second chance and glad I did. The system is great so far and the installer was the best. Not only was he very professional but he showed us how everything worked.

Everything turned out well. The tech who installed our system was outstanding! He had to do some troubleshooting and all is great. He was patient with us in educating us on how it all works. We’re excited and now feel secure.

Enjoyed the process from the initial call through the install and orientation. Very impressed with the professionalism and obvious next-level service and protection that's provided. We've had a system for years that we've never really liked so we're glad to switch out to something that is so much better suited to our lifestyle and easy to use.

I was given a time frame and they came during that time. The work was done professionally, well mannered technician, informative and knowledgeable on his trade. He wore his mask the whole time and cleaned up. I would highly recommend the Vivint security system to my friends.

Service was great. Already recommended to everyone I know. John was so kind and pleasant, showed me how to work the whole alarm system, how to navigate each section. Just fantastic. Kind person. He is the person I want to work with all the time and also when I called to sign up the agent was very kind and pleasant. Also explained my payments clearly.

The experience with the sales person was very good. He was very knowledgeable about the equipment. He also took his time explaining all the documents that had to be signed that made it very easy for me to understand. I would recommend your company to anyone who would be interested in installing a security system.

Our installer was friendly and thorough. He cleaned up the messes he made while drilling holes. He didn’t cut corners like the ADT guy did when he came two years ago! He took good care of us and we are excited to use our new home security system.

So far, I have been pleased with Vivint. Kenneth, the installer, was thorough, informative, and personable. I have used the in home and app made for this system, and both work well. One concern is that the door lock doesn’t have a handle for those who need to replace the door handle to get the remote lock. I’ll need to manually install a handle to open the door. Other than that, I’m impressed with the system.

Eduardo, Vivint home security technician was exceptional in his customer service, he greeted and introduced himself respectfully. Explained the installation process and thoroughly went over the product usage and information. He was patient, kind, and friendly and had a down to earth personality. I’d recommend him and Vivint to family and friends. Thank you for your service!

Our installer Jose did a very thorough job and explained everything we needed to know. His work was done well and kept clean and tidy. From sales Info to install Vivint has a very professional personnel. Thank you very much.

I will be recommending Vivint to everyone I know. Chris was most helpful today, making sure that all of my safety concerns were taken care of. Top notch customer service. I’ve had multiple homes with security systems before, but I’ve never felt this safe and secure. Thank you for going above and beyond to make sure my family is safe. And thanks to the tech for making sure my son knows exactly how to operate the system in case of an emergency. A++.

The installation went well. The app was easy to install and use. Eric, the person who installed the doorbell, was courteous, knowledgeable, and explained how to use your product well. I like knowing when a package has been delivered and to be able to see who is at my door.

Chris ** was knowledgeable and professional. He explained all processes of the Vivint alarm system. He was patient and answered all questions I asked. I rate Chris ** and Vivint as exceptional. I highly recommend both to anyone in need of a security system.

Overall great experience. I feel safe and secure after everything was installed. The technician Darnell was fantastic. So nice and helpful. He was even nice to my kids and dogs! 5 stars for my review!

I loved everything about Vivint today. Chase was great! The couple who came in and installed everything were fantastic! I really appreciated how fast and great the service was. I am so impressed with the group who came by today. Glad I went with Vivint!

The technician was very professional and informative! Seems to be an easy install, no wires! I would recommend this system to anyone! I now feel safe in my home!! I may do some upgrades later on. Easy to use as well.

The Vivint tech Michael was awesome! He did everything to get me the perfect system for my home. He was very knowledgeable and explained everything to me the whole time and answered all of my questions. He made it very easy for me to use my system. Thanks Vivint.