Vivint Reviews

Our technician, KD, was fantastic. He explained everything in detail and let me ask lots of redundant questions. He ensured I knew how to run the system before he left. He was friendly and very professional. I would recommend KD for your Vivint Security installation.

The technician who came to my home in order to connect the system was terrific. I love dealing with people who know what they are doing. So far, I’m loving the system, and it’s working just fine. Thank you Vivint.

We had a great experience and we are very happy with our installation. We love that we can see outside the front door with our phones and know who rang the doorbell. We also love that we can control our thermostat with our phones.

The technician Brandon was great and paid attention to detail. He walked my fiancé and I through the entire process. He explained what he was doing and kept us informed. He walked us through the process of our security system. Also Jeff the customer service rep who helped me get set up was great. This entire experience has been exceptional.

Brad and Jessie were on time, very helpful, explained everything in detail and otherwise were very professional! We are very happy with the results. It feels like a new toy but in fact we now have an updated and sophisticated replacement security system.

Very easy process. Sterling was great at explaining all the Vivint products and financing options. The quality of the videos and system is 10/10. Miguel only took an hour to set it all up and was very professional. Highly recommended -Marcos

It is a very great service. I highly recommend this to anyone who wants to make their home feel secure. Equipment was installed to the manner that I wanted it and the technician did not leave till I was satisfied with the angles and installation of my equipment. I was walked through step by step on how my equipment works.

My experience with Vivint starting with customer service and with the installer was professional in every way. My security needs were meet and installed without incidents. I was walked through the cost/finance of the system and the process of operating my system first by customer service agent and then again by the installer personnel. I love it and would recommend my friends.

The tech was very helpful and knowledgeable. Easy to work with. Showed up on time when he said he would, informed us about the touch screen application. Went through different options and had very good customer service. A pleasant experience.

Zachary was very nice and professional. He was also knowledgeable and helpful. I’ve considered getting the doorbell camera for safety reasons. He explained the benefits of having one and the ease of operating the system. I am sure I have made the right decision.

We had Vivint in our previous home and loved the set up. Easy, quick, and had everything we needed. Going into the previous home, we wanted the same set up. Customer service is great and answered all my questions on the phone and in person. They made every camera work even in the difficult areas. Super convenient and would highly recommend!

Levi did a great job of showing me how to use the panel and smart lock, he answered any questions I had and we even add a few services to my bundle. He was able to explain how everything worked and show me, he was fast with the install.

The service technician was knowledgeable, helpful and professional. He was very courteous and followed COVID19 practices. Made sure the system was set up properly for me, the customer satisfaction. It is always good to have a great install for something new.

The guy, Allen, who helped over the phone to start my service answered every single question I had. He helped me compare Vivint with another company I had in mind. He went above and beyond. Then we got our cameras installed and our tech Braxton was great. Again, he answered all my questions and showed me every step of the installation process. So far, I’m VERY glad I chose vivint.

Our technician was absolutely very professional. Very well mannered. He kept me informed every step of the process. He took time to make sure I understood all the equipment and how to work the system. He also was considerate of time.

The Vivint installation went great. The tech was very knowledgeable and took his time to explain everything and make sure we understood everything. The equipment is top of the line and the resolution on the cameras are amazing. Excellent experience.

From the sales rep to the service tech my experience has been amazing. The sales rep was so patient with me and answered all of my questions I had. The service technician made sure we had everything we needed to protect our home and made sure we were happy with everything that was done. We switched to Vivint from Simplisafe and the difference in price is well worth it. I would rather pay for the peace of mind knowing I have a good system than to save a few bucks and lose sleep. I would 100% recommend this company.

The technician was very polite and respectful and knew what he was doing. He was very prompt and notified me prior to getting here to ensure I was available. I am very happy with the service that was performed. Thank you.

The install was done and everything was explained to me to the point I feel like an expert. It’s a 5 year contract, that I was not aware of when I talked to my rep over the phone. Other than that good so far.

Vivint was super attentive and efficient when it came to helping me decide which products to use as well as setting them up in my home! I did a lot of research and heard great things about Vivint. I love how easy it is to control everything from my phone. I definitely would recommend this to anyone who needs a legit security system.

Everyone that assisted me was great. The technician that came to my house was so helpful and pleasant and went above and beyond. My wish is that there was some type of support for the system without having to have service for people who moved in with the equipment already installed. I had to activate it just to have someone come out and work on the thermostat so I could figure out why I was having a heat issue.

The Vivint technician Ray did a wonderful job. He explained all jobs and went into detail with each step. Ray was very knowledgeable about the material/equipment that he installed. I will ask that I continue to have Ray continue to do work on my security equipment because of his knowledge. I feel very comfortable with him.

I had a very pleasant experience from start to finish. My sales rep, Casey, was extremely helpful all the way through the process, and both technicians involved in the installation of all my requested security equipment were quite knowledgeable and helpful.

AWFUL!! I can’t get anyone to call or email me back! System has shut access to my garage door. I have been promised a technician - but apparently no one at Vivint speaks English and I couldn’t get an appointment? This is what the service person told me when I asked him to schedule a technician. This is the absolute worst customer service I have ever encountered! Now - the service person is ignoring my calls and texts. I would not recommend this system to my worst enemy. I am about to cancel and switch to ring. This is ridiculous.

I am very happy and confident with my new smart home security. I would definitely recommend VIVINT. You won’t be disappointed! I feel very safe and it’s user friendly! They are the top of the line. Money well spent! Try it today!

The technician Tim was very timely and clear. He respected our home. The system is easy to use and the screen images are very clear. We are able to understand the system and it is easy to operate. Thank you.

Had security system installed. Company very professional and answered my many questions with patience. Really outdid it and provided me exactly what I looking for in a very timely manner. I am very excited to be part of their system.

I will feel at ease now knowing I can just tap on my telephone and check at my home, checking my disabled husband and making sure he gets the care that I pay for daily when I am at work. It is worth Getting it. Brandon was excellent, very detailed of teaching me how to use it.

The tech was thorough and made sure that the existing system that was here in this new home that we moved in was working properly and ready for me to use. He explained to me the app and the panel. Of course of additional products as well.

The technician answered all my questions and provide me with a great service. I will definitely recommend to my friends. There are plenty of other options I am interested in also. I will feel much safer now that I have the system in my home.

The Tech was nice and professional, Tae showed me how to use the system, turning it on and off, changing the password and made sure all the sensors were in working order. Tae wanted me to be comfortable with the system.

Very professional and knowledgeable. Everything was explaining to me and am very pleased with my service. Installer kept me informed throughout the whole process and made the process simple and easy. I would recommend Vivint to anyone this company to my family and friends.

Installer Was fast, quiet, and explained everything afterwards. Am very pleased with his work and will recommend Vivint to my other family members. We look forward to using our multi functioning smart home security system from Vivint. Thanks Vivint for everything you do.

Camera, heater, etc doesn't work. I called you guys said it would be Monday until you could get here!! Unexceptionable. Discount or come get your equipment. This is ridiculous. No heat, no alarm, pictures are upside-down. I am not satisfied at all with Vivint. Come get your equipment.

Professional, Clean Job, Respectful. Clearly explain the process and how to operate the alarm. He was careful when running the cables. Make it look professional. He has his mask on other time showing respect. Thank you him for all he did.

I am so thankful and pleased with the integrity and concern of my Vivint service installer. He was truly concerned with providing the optimum protection, and not overselling. He was professional, competent and concerned. Kudos to Vivint for having an amazing team.

Very knowledgeable installer and did a great job to help us with our purchase. Thank you. He stayed until everything was all set. He definitely has more patience than me and I'm very glad to have him in our home.

The tech was courteous and professional. I was more than pleased with Carlos. He explained in detail how the system functioned and what to do in certain situations. I felt sucker and safer last evening due to the hard work Carlos put in installing the system.

Our technician was professional and very patient when helping us set up our phone App. His name was Wes. The sales person was the same and answered all my questions (forgot his name). Still as of now everything has been great. Will see after a year how we stand. Thanks.

I had to enter information several times on the survey. Furthermore, the survey quoted a different monthly payment (higher) than what was discussed and emailed to me. I can’t wait to see what my statement reflects. Technician was very good.

Everything was nice and Professional and show me how to use everything and was very kind in respect for. I recommend him to be sent out anytime. He was on time. Answered all the questions we had. I will let my family and friends know about your Company. We are very happy.

I found this system to be very reliable and I feel safe in my home. It does take some getting used to but all and all I’m glad I made the switch. The only thing I’d like to see is confirmation that the prior system was paid off in full as promised. Other than that I have given this company a thumbs up.

Our technician did a great job installing our new system. He did a great job at keeping things clean and precise. Everything thing was triple checked for accuracy and to make sure I understood the equipment and the agreement. No surprises at all.

Great customer service. He went over and beyond and was very informative. Installation was fast but he also took the time to explain everything thoroughly. Would have the salesman and the tech over for dinner ANY DAY. These were just great people and they had even better service!

The tech was pleasant, knowledgeable, professional; listened to my concerns and questions. Answered directly. He was receptive and you should give him a raise. I am elderly and disabled and he treated me as anyone else. Very respectful and certainly considerate.

Excellent! Great installer! Great personality! Very through! Pleasant!! Knows his material very well! I am very impressed with installer and his knowledge of alarm systems! I will recommend Vivint to all my friends and business associates! Very professional! Glad I choose Vivint!

Jose was extremely professional, personable, and thorough in his install of the Vivint Smart Home System. The system is extremely intuitive and easy to use. The fact that you can control everything in the house from a beautiful app on your phone is not only satisfying but also comforting. I'd recommend 10/10 times.

Shannon at VIVINT installed my Security system. Ms. Shannon is very friendly, knowledgeable, and professional. Ms. Shannon text me to let me know what time she was expecting to be at my home and she was right on time. I will recommend her to install VIVINT security system to all my family and friends.

Very pleasant experience. The tech explained everything very well, it was thoroughly laid out and we would most definitely recommend Vivint to our friends and family. We will be At this location for about 6 to 12 months, and then once we move to our next location after the home is built, we will transfer the service and the equipment to our new home, to have it installed at the other location. I am definitely considering Vivint for business as well. Thank you and have a blessed day!

The installer Nolan was very nice and knowledgeable. He explained everything he was doing. He showed us how to use the system and answered all of our questions. So far we are very happy with our security system. The security system seems very easy to use.

My Vivint representative was very knowledgeable and helpful. He help me with everything I need to know. He was very nice. He gave me the instructions on how the security system works and he showed me what happens if I don't get to my security system in time.

I feel safe now, everything was very professional! The equipment is very easy to used. At first I didn't really understand how the prices were, I thought they were going to charge me much more until the installer explained clearly how they were going to charge me and everything they installed and I was very satisfied. Yes I recommend this company.

Salvador was very helpful and polite. Showed us every single detail of how to use our system and download the app, even took the extra time to show my son. Thank you for going over every step of the process with me so I understood everything.

Very impressed with Tony ** the area Sales Manager and Pablo the installer. I’m not an easy person to negotiate with...Tony converted me into a buyer. Pablo did a great walkthrough and made very relevant suggestions. The guys were punctual, tidy and stayed late to meet my desired deadline. Great service before, during and after the sale.

Courteous and knowledgeable. Completed the job quickly and explained how the product worked. Friendly and on time on arrival and answered questions when asked honestly and frank. He was patient and listened to our concerns. He placed the equipment exactly where we wanted him to put them and did it neatly.

The tech very intelligent, arrive on time, explained everything, had a friendly attitude well then to explain and explore everything. Took his time and explained everything, explain about the prices, then what it will cost. Explain about other materials that you are offer. Very respectful.

Jonathan was very helpful and made the start up process easy. He showed us the app and added sensors to our home. At first I was hesitant to have a ‘smart home’ but now I am looking forward to Vivint security.

Great job! Connor was friendly and very knowledgeable. I am very pleased with the service I received today. After the installation, I was shown how the system works through my smartphone. User friendly system. I will certainly recommend this service to others. I give Connor a #10.

My experience with Shannon was GREAT!! She was very knowledgeable about the equipment, very timely and patient. She was very detailed in showing me how to work all of the equipment. I am very Pleased with her performance and her knowledge. I would most definitely recommend more customers to Vivint.

Everything was quick easy and painless. The installation wasn’t long and the gentleman was kind and informative. Everything we needed to know he showed us. Walked us through it then allowed us to do it on our own. It’s not expensive and all the equipment is up to par.

Chris was great. He informed me of the use of my new Vivint pad and all sensors throughout the entire house. I have no worries about this system after my education with him. He also cleaned up after he was finished.

Tim ** went above and beyond. Very impressed with his knowledge and customer service. He took the time to explain everything about the system and how it works. Will definitely recommend to family and friends. Thank you for sending him out for our install.

Bruno was very punctual and worked fast. Bruno was very knowledgeable about the product and very patient with explaining how to use the system! I would recommend Bruno to anybody in the market for home security! I am very satisfied with the service I received.

It’s been a mixed bag experience. On both the home security and solar installations, I’ve been given dishonesty and unfulfilled promises. I’ve also had great experiences. There’s an overall lack of consistency. I’m not sure I would refer any of my friends at this point. Vivint hasn’t fully earned my trust.

Excellent and prompt service. Professional behavior and work. Organized and explained the function of the system. The appointment was rescheduled due to a family emergency and the technician contact the customer expeditious. Asking customer appropriate questions and providing a business card with information for follow up.

There were some minor communications issues when we set up installation of our security system but Romar was an absolute professional and extremely polite. He walked us through everything. Made sure all of our systems were up and running. Romar does a wonderful job representing Vivint. Your company is very lucky to have him.

Great service, user friendly app with many options to customize service, very impressed with quality of video and night vision. I have ADT in another home and this is certainly a superior system, I like to personally thank Braulio y Adan for their professionalism and exceptional work!!

Bought a house in another state with a Vivint system, so I called to set up service. They sent someone out to get activated, an appointment we flew into town to take, but we're not sure what this person did since the activation didn't happen. Then, scheduled a phone based activation. This seemed to go well, but after the system still wasn't active. Called into technical support to be handled by someone who kept calling me Mr. Robert (not my last name) and who could barely speak English. Now on hold with another technical group. Still not resolved. Very scared that this company will be monitoring our security.

Overall the service call turned out okay. I felt like he didn't listen to me at times and had to be persistent to get the camera placed in a better location. Other than that it was good and he did come around when I wouldn't let it go (but didn't for the backyard cameras).

Ish ** was very knowledgeable and did everything we needed. He cleaned up any mess that was made. And he explained everything to us in detail and showed us how to use everything. I will recommend him and Vivint to others.

Jimmy was very Professional and knowledgeable.. He explained everything clearly and really took the time to address all my questions and needs.. He was very patient in walking me thru the panel functions... He was also good at helping me with the placements of the cameras and sensors.. He also installed everything very neatly.

Craig did a great job all around. Everything is good! Setup to installation went smoothly. Craig made sure everything was working and resolved a problem on the spot. It was an enjoyable and stress-free appointment. I called last week after a neighborhood event and it’s already up and working. .

Our installation tech was amazing and did a great job, and he provided very good explanation of how to use the system. Very happy with the service. Will likely add more security systems in the near future with Vivint. We are extremely pleased with the ease of use and the quality of the video images.

Jeff S our sales person was so accommodating and patient with all of our requests. The first installer didn’t have the vision, so they sent out their top installer, Levi. This guy was a rock star. He had the creativity to install the system in a very old home with lots of quirks. I would highly recommend Jeff and Levi to anyone!

Customers service was excellent. The technician great, professional, on time, on point service. The the technician took us step by step on working the alarm so we are feeling comfortable and secure. We also like the fact if we want to add the the system we can do so at any time. In the future we will be recommending to all family and friends.

The technician was very professional and experience. He was very helpful and explaining the device to us and showing everything that we can do with the device and how to download it into our telephones! Very informative and made it easy for us to understand what he was saying about the new device.

Excellent experience. From the salesman (David) to the installers. All was done from contract to finished product in 4 hours. The system from alarm to camera exceeded my expectations. The free installation and a very fair monthly price is of course a big plus also. And the payment plan for the equipment and a lifetime guarantee is almost unheard of. I am very happy.

The installer was extremely patient and kind! Took his time walking us through everything and did a wonderful job! The customer service department is Vivint is horrible, this only 4 stars! It took way too many calls to get the technician rescheduled for installation! Hopefully the system works flawlessly so I won’t have to contact them again!

The installer was very nice, pleasant, and worked very quick to get my system installed. He was very knowledgeable on the system he was installing and also knew the outgoing security system. Stated save his number and he would help us with any problems.

Jamal was prompt, courteous and informative. He made me feel at ease the moment he stepped into our new home. I now feel my home is perfectly secure and it was a painless process to gain that peace of mind. I would absolutely recommend Vivint to friends and family.

Wasn’t advised that a credit inquiry was needed. Happy with the product, happy with the seller, but is it really that much better than others in the market? Will see. When I realized that other products are almost a third cheaper with very similar or maybe better equipment. Got me a little frustrated. The peace of mind is amazing. Thank you.

Lee was very helpful and explained everything thoroughly. He activated the system, updated out contract, and made sure all the services were active and up to date. Lee arrived on time and was polite. He had his mask on all the time and also wore shoe covers.

I called and was very happy with the customer service from Rusty! Install was fast and Albert the technician was very friendly and very informative about the install! I would recommend getting Vivint installed at your house too! The cameras are very clear and and I enjoy that I don't have to worry about anything while I'm away or asleep!

I typed in my information on the website, hit submit and immediately my phone rang. Salesman was great on the phone. The installation technician was also great. Very professional. Installation was completed on time and explained thoroughly. I would recommend Vivint to anyone.

Your technician did a phenomenal job. He went above and beyond explaining to me everything. He was very much precise and articulate in making sure that I was satisfied with the product. On the scale of 1 to 10 I will give him 10.

The tech was very professional and knowledgeable. Made sure he answered all questions. He gets an A+. Would surely recommend your company. The customer service is one of the best ever. They sent me messages and called me all week to verify and confirm my appointment. Thank you so much.

The tech arrived on time and was very professional. Went through all the steps to set everything up without any issues. He also gave suggestions on the best placement areas. I feel confident that the service will live up to our expectations and more.

Installation went very smoothly, technician was very friendly and did an excellent job. He was very informative about the system and how it worked. I would highly recommend Vivint to a friend if they’re looking into home security. I am very satisfied with the security system and doorbell camera.

Representative introduced himself and was very friendly. He made sure that he understood what I wanted before the install. Double checked everything, cleaned up after himself, and made sure I knew how to operate the system prior to leaving. GREAT JOB!

Trevor was a great technician. Was very helpful and quick to install everything I wanted. Will only use Trevor as my tech moving forward. Cameras and the system work great so far. I would recommend this service to anyone looking for a security system.

Daniel ** was very personable and helpful. He handled our questions and all our concerns with ease. Please Thank DANIEL for his wonderful and knowledgeable service. We really appreciate everything he did today in our home. This is our first time having an alarm system, Daniel made it so simple for us.

My service was wonderful. My technician was patient and was willing to help me understand before he left my house. I really understood everything he explained to me without not being able grasp it. He was very knowledgeable and outgoing. Really enjoyed our time. I would recommend him as a technician that is setting up your equipment. He was very nice. I like him.

Vivint is really where it’s at when it comes to home security and automation nowadays. Everything work together through one app, and they literally have anything you need. HD Cameras, camera doorbells, smart thermostats, electrons door locks, you name it. Customer service and the installation team are amazing. Highly recommended.

Could not ask for a better product and the install tech was extremely helpful and informative. He utilized his experience to ensure we had the biggest bang for the buck. After the install was completed he took the time to explain everything clearly. You don’t meet many people that take so much pride in their work.

The entire VIVINT process was so simple: the phone call where my ACN sponsor introduced me to Matthew! He care of everything; technician scheduled, done-EASY, PEASY. Kudos also to Jordan, the technician! I am very excited about partnering with VIVINT, & this encounter assured me that the simple sIgn-up process I encountered was described —start to finish! Matthew & Jordan represented your company outstandingly.

Spectacular! Centric was very professional and patient. The installation took a bit less time than I was told it might, and he arrived on time. The system is easy to navigate and does much more than I thought it would. Couldn’t have been better.

I am VERY pleased with Ben who came out to install my new system. He's very knowledgeable and explained everything to intense detail without missing a thing. Install was very quick and mess free. He was very polite and very helpful.

Great experience, fast and easy and affordable. I would definitely recommend to friends and family regardless of where they live. Thank you for keeping my family and I safe Vivint! I look forward to the feeling of being safe at night.

Dustin, was our Vivint technician, he represented the company well. He communicated often keeping us up to date, he arrived on time. He was professional, knowledgeable, and neat. I had an auto garage door opener and new alarm panel installed, I am pleased with the products, and the work. I will recommend Vivint to friends and family.

Scheduling was done promptly and technician arrived promptly. Everything was explained clearly and installed quickly. Very satisfied with my experience. I have ADT at another house and I prefer the Vivint system much more. There are very good discounts at the moment so I would try and take advantage of them now.

The company showed up right when they said they would. He was fast and efficient installing everything. He also spent the time to teach us all about the system, so easy! The camera has a very clear view compared to other doorbell cameras I’ve used in the past.

Technician was very friendly and knowledgeable! Explained everything we needed to know about our new system. Also helped us to save some money by recommending specific equipment to obtain that would lower the payment. Overall I will recommend Vivint to family and friends.

Agent pleasant & professional - went through the process step by step. I certainly will recommend your company to others. My questions were answered & I received help on edits. My experience was good on the first visit.

Kelvin was very patient and answered all of my questions. He kept his promise and followed up with me and made sure that I was happy and satisfied with the product. He walked me through the app and the panel to make sure I was all set. Great experience and would definitely recommend.

I’m happy with my new alarm. The rep guy was on time and was nice. He explained everything and he stayed until everything was working right and I would recommend him to any of my friends! And I love my new alarm. Thanks.

We purchased the home security system from Vivint. Our sales rep, William **, was the BEST. He explained everything to us clearly, gave us exactly the package we wanted, and ensured we received same day installation. I highly recommend to anyone looking for home security or cameras.

Salesman and technician were very very professional. A job well done. Thank you for the service in making MY home safe... And I will talk about it to my friends and my neighbors and family members and their friends. Again thank you, thank you very much.

Is so easy to understand everything. I love that the representative was very polite, humble, and explained everything very clear, he was very helpful. Thanks Kim. I also like that I can add on other equipment in a later time. The picture is very clear and the doorbell is very nice.

The tech was nice, quick and efficient. Answered all my questions, and was in and out in a jiffy. A service like this is a real relief for being on my own for the first time in a while. It's affordable and dependable.

I was told by the installation what was here is what I get when I am a new customer just because what's here at the house. I'm sorry but I am a new customer. Just because of what it was here is left at this house doesn't mean that I don't deserve new things. The deadbolt keeps saying new battery. He put new batteries in it and he's like what I can't fix it so this is how it's going to be for me. That's just lack of customers care and then he broke my personal property. He's like he kept saying he was sorry. It is sad that now my personal property got broke and you know what am I supposed to say. I was just like whatever. That's what I kept saying whatever it's fine. What am I supposed to say? He can't fix it. He broke it. I will not be recommending them to anybody.

Although my technician was late, Paul did a great job. He answered my questions and made sure everything was properly working before he left. He also provided with contact information in case I need to contact him or Vivint for anything regarding my new system.

This is my first time having this alarm system. And I am very please at everything that was done in my home from the tech arrival and the install. He was very professional with everything. I am very pleased with my alarm system right now.

Jose is awesome and professional to install Vivint system at my home. He did an amazing job and knows what to do. After installation, he walked me through the system and answered all the questions I have. He even came back to fix the mistakes I made!

Vivint was helpful from the very start. My sales rep Chris was knowledgeable and helped me get the right package to protect my family. Kyle was my installer and knew his product efficiently! I would highly recommend Vivint for all your home security needs! Start to finish was easy and seamless.

I was impressed with Seth. He was knowledgeable, professional and patient and most of all kind. He explained how to run the system to me until I was able to operate it on my own. The reps and sales personnel were very polite. I recommend this company to the highest degree possible.

Eric was our installation contact in Idaho Falls. He was helpful, knowledgeable and responsive to our needs and concerns. He did a great job with installation and understood his job completely. He knew the software as well. Look forward to using the Vivint Home security system.

We couldn’t wait to get Vivint installed. Now we can sleep in peace. My husband had to secure the food before Vivint got here. Thank you. Jadon. Was awesome explaining and working with us. We love Vivint and will recommend it to our friends.

I understand very well that I am responsible for what I write just as the technician was responsible for giving satisfying service when he came out to my home to do installation. For starters, I am very happy with my security investment. Secondly, I thought the technician was very nice and Professional, at first, until he started to make little sly remarks about how small & old my home was. He made me feel as if I had to defend myself by saying other than what he was saying and I don’t think the comments were very appropriate. Also, he kept commenting on how my boyfriend would be happy about my getting the service and equipment placed where I wanted it to be and not where he the technician advised. Even though his advice as a technician may be a logical one. Also, he charged me more for the three security cameras than what I was quoted by the representative who took my order and information when I called for the first time.

I wasn't told this was a 42 month contract. I was under the impression this was only on a monthly basis. He never mentioned a contract. I was also told this was a refund transaction. I felt like he slicktalked me into something I told him I could not afford at this time. I told him I was told before that my credit score wasn't good enough. But yet he made something with and I'm sure my credit the score didn't change.

John was incredibly kind and professional. He took the time to walk me through the entire system in a way that I was able to understand it. The system itself covers all the bases and I will now feel safe and secure in my home. I appreciated John's incredible service so much!

The tech Pedro was very professional and friendly. I asked him to put on shoe booties because I have new flooring. He had no problem doing so. He was very respectful. Everything he was doing he explained to me in detail and he made sure I knew exactly how to work the system before he left. I have a newborn and he was understanding of her naptime so he was very quiet. He made sure not to put unnecessary holes in my walls which was great. I will be ordering more products from this company. Thank you Pedro???? My family and I feel very safe now.

The technician gave us excellent service, direction and was very professional! He was very knowledgeable and very helpful! I would highly recommend this service to any of my family and friends with services that I was provided! We look forward to our experience with Vivint.

The technician was on point with his knowledge of the system and equipment installation. Thanks to him now my family has that extra layer of security. I’d recommend Vivint security and this technician to anyone I come in contact with.

The technicians were very respectful and professional. McKay did an outstanding job. They cleaned up after themselves and ensured I was satisfied with the products. They were also very personable. They knew what they were doing and didn't make unnecessary holes in my walls.

Tyler was very nice and professional. He made sure we knew how everything worked and that we knew how to work everything. He made sure we were all set and understood how to work box and before he left and made sure we get all our answers to questions. He did an amazing job.

Great service and very detailed and clear explanation of the service and cost. From the beginning we had a great experience with Jeremy. He gave us a run down of what was expected and we needed to secure our home.

The technician was Efficient, Knowledgeable and professional. Overall great experience! We even had internet issues they helped us resolve. Equipment is user friendly. They made sure everything was working and that we knew how to use it before they left. I will recommend to friends and family. I love the package deter feature on the doorbell.

RE: Complaint against Vivint Home Alarm System. I am writing to complain about representative Haile **. On July 14, 2020, Haile **, a representative from Vivint, knocked on my door. She was deceptive in selling me a Vivint Bundle Alarm System. She stated that the overall price of all the items was $2329.20. I agreed to this amount on the system purchase and service agreement. However, on November 25, 2020, a representative of the ADT Alarm alerted me to check my papers since I may have been scammed. I checked the second page on the Schedule of Equipment and Services and realized that I owed a total of $4000 for the equipment bought. My signature and initials on that second page had also been forged. I feel taken advantage of and regret agreeing to transact with this representative. I have attached the transaction documents for your perusal and authentication.

Very good customer service! Neat work! Excellent work! Will definitely refer a friend. He gave very good information about the system and how to work the panel as well on my phone. I can say I’m very pleased with the service.

This may classify as a personal issue but I felt annoyed that the apprentice was constantly on his phone texting/ taking notes. Both techs were professional and the lead was very knowledgeable but I did not like that they both needed to go #2. We are all human but in my opinion, professional service personnel should not perform such acts in a customer's home. All in all very satisfied with service.

Yes, I can recommend the technician named Angel **. He was very good and apologetic that he came later, but his boss offered us a 200 dollars credit. I was happy for this. He explained everything and made it easier to understand. 5 stars!!!

Very dissatisfied with how long and unprofessional my install was. On top of that, the salesman took my Ring doorbell with the promise that I would receive a $200 credit on my bill. Have called and was told someone would contact me within 5 days. No call. Sent an email... NO response. It has now been over 4 months. Not happy.

I would 100% refer anyone to Vivint. Not only was the technician helpful, he was very understanding with all my kids running around. Very friendly and patient. Even though it is cold outside, he still came to do his job. He even came an hour early.

Eric was awesome! He was very knowledgeable and thorough with the installation. He knows what he is doing and is great at it. He explained everything in detail and answered all questions and concerns. We are very pleased with our Choice in service! Thank you!

Very happy with my experience from start to finish. The customer service rep I spoke to on the phone was very helpful in explaining all the options and taking me through the process. I appreciated that there was timely communication leading up to the installation. During the installation the tech was very knowledgeable and was able to answer all my questions and guide me through the best options. I am very satisfied with my decision to have Vivint protect me and my family.

Christian was very helpful and kind. He answered all of my questions, helped me find the best package That fits my needs! He installed everything very nicely. I am Very happy with the service. I will be recommending Vivint to all my friends...

Best products on the market for your home protection. Got my system installed and set up the same day I requested service. Very innovative but easy to use and the techs are very knowledgeable on getting you smart on the equipment. Definitely recommend Vivint to anyone looking for a home security system!!

Shannon was absolutely amazing. She really knows what she is doing and very pleasant. I give her 1,000 stars. She deserves a pay raise. This company is amazing. I will tell everyone about this company and try to get more of my friends to get Vivint home security system.

Vivint have been a great experience. I was always skeptical on this type of alarm systems but this is easy a good to used. The installation was neatly done by Rick. Awesome, professional, he make sure that I understand the whole concept and the usage and setup of the equipment. I’m very happy.

Jorge was both quick with the setup and professional. He did a great job explaining the equipment and the app. He answered all the questions that I had for him. He arrived within the time window that I was given. This is always important to me as my time is very valuable to me.

I was please with everything from the top to the tech installation and the team work that you guys offer, with a lot of pride my recommendation is a yes. Keep on the good work. Thanks again for stopping at my door step.

There were several small issues with opening the account after purchasing a house with this system already in it. I was told I would have someone walk me thru and I assumed on the phone but it was via text. My system is showing errors that doesn't seem to allow me to fully activate the system. I will have to contact tech support to resolve.

Installer was very friendly and knowledgeable. He gave us peace of mind and didn’t sell things we don’t need. System seems easy to use. We were given a thorough explanation of everything. Now we will have a better sense of security while home and away.

Tech was professional and thorough. Explained every detail on how to use security system. Very pleased with everything. I would definitely refer to a friend. System working great. Tech clean up upon leaving. Not like other companies who leave wires and equipment behind.

The idea that anyone has to have $3000 upfront before installation can begin with a new system is ridiculous. Equipment costs should be worked into the bill over time. How about people with good credit get the benefit of the doubt and they don't have to pay the total cost of equipment prior to installation? I can buy a house over time but not surveillance equipment.

All went well even changing to wireless contacts and glass sensors. Very helpful with all set up and operating procedures. I would tell friends to use Vivint as their security provider in the future.. My cost stayed close to the same as my old system.

The Vivint installer was great, he went through all the steps for the panel and phone. Very Helpful and professional!! He was very neat and clean with his work area. He was also very nice and very explanatory good installer.

10/10 would recommend. Took a few hours to install but the technician was kind helpful and knowledgeable. The app and system seems super easy to use. The technician even took out some of the old hardware from an old security system.

My technician was efficient and helpful with my installation. He was very friendly and knowledgeable. I appreciate him taking the time to handle my alarm system. With service like this, I look forward to staying with Vivint for the long haul.

First, the technician, Jasmine, was fantastic! She explained everything, was professional, respectful of my home and very courteous. I can't say enough about her. My only complaint would be the salesperson that sold me two more cameras did not properly validate the current system. I had an older Sky panel and needed a Smart Home Hub. I didn't appreciate not knowing in advance. Ultimately I paid for that new equipment too. And thanks to Jasmine's multiple phone calls she got me a decent price. As far as the system goes, it's the best I've ever had. It is a robust system that monitors and helps provide security. My girlfriend loves it too. Would have been 5 stars but for the rep issue.

The representative came in very well prepared with his equipment and mask. During the process of setting up the service I had many hiccups with Vivint with the gentleman who installed our service. Make sure he turned all that around making sure I was 100% satisfied with my set up. This rep installer is amazing.

Both the sales agent and the install technician did a great job. Both of them did a great job selling and installing. I would suggest making sure techs have everything needed for the jobs on first go around. I have another appointment for a power supply but other than that I'm satisfied.

They were informative and thorough. They were also nice. Chris effectively and efficiently got the job done. He didn't make me feel uncomfortable which is excellent because everything makes me uncomfortable, especially men. 10/10 would recommend. Please give this young outstanding man a raise. He deserves it.

I just had my new Vivint Smart Home security system installed and I know I’m going to love it. I want to give a special shout-out to the technician who came to my home and installed the system. Johnny C. was very efficient and did a neat and tidy job. He explained everything thoroughly.

My wife and I are impressed with the overall service Vivint and specifically Jose and Jason have provided. Innovation of this quality system and the presentation tailored to our needs is the reason we recommend this five star system, service, and company. Peace of mind achieved!

Equipment is very high quality. Technician who installed equipment was through and friendly. Would recommend this product to anyone looking for professional security. Cameras are 4K and very clear and control panel easy to use. Much better than the do it yourself deals.

The installer was very friendly and courteous answered any. Question we asked with respect we would recommend him to anybody who wants a security system in their home he also showed us step by step how the system works. He also threw away empty boxes into the trash.

Love it. Easy to operate. Feeling safer after install.. Thanks you sir. The people were friendly, courteous. They took their shoes off. They had their masses on. It was wonderful. Was good experience. I can't say nothing bad about it. Just looking forward to the protection that Vivint is provided. I love it. Thanks again.

Great job on my security system. friendly individuals with talent and customer service skills ??? are on point. They were very helpful and informed about the system enough to show us a promo for it as well as installation information.

Hands down the best service ever! All my questions were answered by my technician and I’m extremely satisfied with my equipment! Being a new homeowner can be stressful but I know that my family is in good hands with our Vivint Home Security!

The salesman promised he'd get back to us after installation but never did. He also promised we'd get a great deal on WiFi but never heard back. Not good business practice. I don't know if he ever contacted our previous security company to stop their service. I can't afford to pay 2 companies.

Sensors not labeled well and could not tell which ones were working and which were not. Tech support was not any help and after talking to them nothing seems to work the way it was supposed to work. System did not recognized when sensors were closed or open. Could not communicate with the system.

The association who sold and installed the devices have great customer service. They are nice and respectful. The equipment looks high tech but easy to install and easy to maneuver. The guy explained how to work the devices is easy to understand.

We had a great experience with installation today. Technician was very professional and thorough with installation with products we selected. He made sure we understood the billing process and how to use the system once installed. Compared to another alarm company we had right before, we are already onto a great start!

Great job. Very pleasant. On time. Informative. Would tell other people about my experience. Just need to get internet so I can load to my phone. Like the system. Feel safer as far as my home. Will see how good it is in the coming months. Easy to used. Thermostat is a plus. See how it works tonight. Thank you.