Vivint Reviews

Hello my name is Nathalie **. I start the service on Saturday 01/09/21. We absolutely love it service specially the young man is Name is Carlos. He was very no very respectful, very clear to us and everything he said to us. I will recommend to everyone. That’s the best thing ever. Thank you Carlos.

Our technician Jon was great. He was on time, respectful (wore his mask the whole time) and very informative. Helped us set up the Vivint app, went over Everything and answered all of our questions. We will certainly recommend Vivint.

Great service, very helpful thoughtful asking all the right questions, making sure that I was happy and didn’t seem like he was rushing me off the phone. If I ever need help hope I can get the same kind of help.

Erick ** was my installer. He texted me and arrived promptly. He did a good job explaining everything and showing me how it worked. He made sure everything was working properly and answered any questions I had. I am a senior citizen and not very tech savvy. I would definitely recommend him. Thanks.

Outstanding Customer Service. Vivint technician today, Victory is the best. He earned two bonuses and an increase in pay. Victory, was able to problem solve a new house that was wired without clear markings. He was not going to be defeated. Excellent Job!!!

I decided to call Vivint to request a quote for a security camera system. The sales representative was not really truthful. Once the technician got here, HE was the person that explained everything to me accurately. The technician was the only reason why I didn’t cancel my order. He is the only reason why I would recommend the product.

The technician that came to my home was very friendly and courteous. The services described were exactly what I received. The equipment is very modern and high tech. I would highly recommend Vivint alarm products to my friends and family.

My experience with Vivint was awesome. They were very informational. They weren’t pushy with equipment or anything. They answered every question. Installation was a clean and fast process. I would definitely recommend to everyone. They save me money with my insurance as well. They were such a big help. I am so excited about the alarm system.

I have not received my equipment yet but the customer service I received from Rich while signing up was impeccable. Cannot wait to get my system. The features that VIVINT have far surpass their other competitors and I look forward to seeing how this system works and the peace of mind it will give me and my family.

Installer was one of the nicest and most professional that I have had for any product. Taking the time to insure we understood and had it right before he left. Thank you. He was a true asset to your company.

I give the man a 10. The install went great. He showed me everything and coached me through the whole system. I’m excited to see experience my new system. The customer service was great and I will recommend to a friend.

From start (speaking to rep over the phone) to finish (technician) have an overall great personality, friendliness, and a strong desire to make sure you understand everything. We felt so comfortable with the technician (Tyler) who was on time and had his PPE'S on throughout the entire time he was at our home.

Nate came to my home and was just amazing. He was very informative and answered all my questions and my wife's. The gentleman that showed up to install our system was awesome, he knew what he was doing and was extremely patient and polite. I would happily recommend Vivint to any of my family or friends.

I want to say thank you for the great and professional service Vivint provided me and my family. I was a member before and came back to Vivint because I trust the company. My wife and kids feel safer and I know I sleep better at night because of Vivint.

Installation tech was very friendly and reviewed the entire system and app with me. He was on time and very quick to complete the install. System is very helpful and easy to use. Thanks Vivint! Super excited to have my worries eased when I’m away from home.

I contracted ADT last month and I cancelled it 3 days later. It was a bad experience that can be summarized in few words, over promising and under delivering. I consulted my friends and colleagues and they recommended Vivint. It started by talking to a very professional lady called Ms. Alexis (my apology for not remembering the last name) who had all the patience and time to explain to me everything in details. She didn’t cheat or oversell anything. She was so professional saleswoman who made me feel I have all the information I need to decide on anything. Then I met with Mr. Miler ** on the installation day. Again he helped me in a friendly and professional way to decide on some items in the security system. He explained to me the whole process of installation. He troubleshoot all the windows sensors and their wires to make sure that we can use them before deciding to add extra wireless sensors (which are expensive).

He was very professional And fast at doing his job. The installation on everything looks great. He showed me how to use everything as well. I would recommend Vivint to all my friends and family. Had a great overall experience.

Great service and system. The service tech was very helpful walking me thru how to use it. Give them a 10 on overall experience. I would definitely recommend them to others and definitely will add them to my other businesses as well.

I am very disappointed with the services I received. I paid for service on Saturday and was told my services would be working. Was never told about a contract or anything. Had a rep call me to activate service only to be asked to pay an additional 54.11 for a month to month plan. Asked for a discount since it was not disclosed and it was not given. Has another representative call me and during our conversation his response to my issues was the phrase “anyways”. I am truly appalled by the way my service was handled. Finally got the activation setup and asked when will the services be working to be told by Daniel he thinks about an hour. It’s like no one knows anything about prices or how this service works.

Professional, courteous, and prompt. Presentation very informative: explained the product fully. Demonstration showing how the system works in his own home was valuable. Installation was expedient and handled in a professional manner.

The Vivint rep Mr. Randy ** was amazing, he answered all my questions and explained how everything worked. He came on his day off and made sure everything was working, double checked everything. Highly recommend him to anyone in El Paso!

Great, friendly and knowledgeable service. Very professional. Very satisfied with service install and knowledge. Was a ring customer before glad we made the switch. Easy to use easy to understand and very reasonable price. Thanks. Dont have much more to say. Will recommend to friends.

Thanks for the service. I like how they help me and more because they spoke my language. If people tell me about the service I recommend Vivint and give the number to call and have the service and thanks for everything.

From calling to inquire about services and and equipment needed, to after installation, Vivint was great. Customer service rep was very friendly and knowledgeable and the installation tech was fast and respectful. Very pleased I decided to choose Vivint for my home security.

We were very happy with the installation and our technician. He left our house very clean and showed us how to use our system. The system seems effective and sleek. I appreciated how we were able to design the system based on our needs.

The rep that came to my door was very knowledgeable and very personable. It was a short time afterwards the other guys came to install it late Friday night. They did a great job and cleaned their mess up and all couldn’t have been nicer. I’m very pleased.

I was helped in a friendly and manner way! Best associate to get helped by! Would recommend him to everyone! He was able to walk me through everything and show me how the app works and my panel to be able to my arm my house and now I feel safer inside my home.

Mike was awesome!! He is a very nice guy and took the time to explain everything to me. He was right on time at 8 am. It was very pleasant experience with him. Mike is for sure an asset to the Vivint company.

She didn’t get to fix the problem. I actually fixed the doorbell myself after we hung up. Took it off and programmed through NFC tag. I still haven’t figured out how to reprogram the backyard camera. I took it down but it didn’t do anything so I’ll leave that to the tech.

I like the company but I the salesman did not give the brochure that I requested. So I’m if on if he lied to me or could the company have hidden fees. The technician didn’t wear shoe covering and he step on the carpet without a care in the world. He also didn’t clean up after himself. It was dust and glue left on the counter and floor. He then told me to throw the trash from the equipment away. So if you ask me they need more training. Oh there’s a noticeable hole by the outlet so I will be calling you guys to come fix it!

I have the Vivint System and it has been useful in verifying when something that was shipped has arrived. When I have needed to get help all I have to do is call and they help me to get the system working.

Both the salesman and tech who installed were professional and helpful. We have been able to view the camera while away, set the alarm and lock the door with the code. The only problem we've encountered was with the "Fob" to remotely lock/unlock. It doesn't seem to be working.

I had a system installed and like the easy to use system. My installer was very knowledgeable and clearly communicated about what would be done and other options we could add if we wanted. Overall I am very satisfied with the process Vivint has from start to finish.

Sales people did a great job of explaining what I was getting. Installation was the same day. Everything installed. A couple of pieces missing but will be mailed to me and follow up appointment for the one that needs installation.

Very positive experience, pleasure working with Nathan ** on the update to our new home security and the technician he provided for us clean installation and cleaned his work area! Thank you guys. Will recommend to other friends and family.

My Rep and technician were absolutely amazing. From beginning to end made the changing process easy. The equipment is up to date, cameras look amazing in all angles and their professionalism was astounding. This company has absolutely met my expectations. I am a very satisfied customer.

Was sold a system but upon installation there a a few things that are incompatible with my home such as garage door motor control mod is incompatible with my garage motor and for Vivints tech to work with it I’d have to replace my perfectly working garage motor and spend more money. This is something that should be checked by sales staff prior to sale and installation. Also there are many issues with door bell camera install as it is powered by my homes existing archaic door bell chime box system that has been gutted from my home long before I lived here. So for this camera to work I now need to pay for electrician to come out and get all the wiring sorted. Again these are things the sales team should be checking before a product is sold to them. The technology itself is great but if it’s not compatible with my home it’s useless to me.

The sales gentleman Timothy was very kind, responsible and good sense of humor. Very thorough with all the details. Installation crew was professional. Very nice with anything and everything. Camera quality is great and the customer support was very quick to respond and answer to a small issue I had with my indoor camera set up. So far I'm two thumbs up.

They did a great job on everything. I would recommend this to my friends. I feel like the person who talk to us did a great job. Explain how it works. I got a chance to see how it works when my children’s were downstairs in the living room. I also like the way you can talk to them on the speaker.

The seller was very formative and helpful. He took his time to explain the security system, the process and what to expect. He explained how the system would function and how easy it was to use, whether it was being used on the app or touchpad.

I just want to say we worked with Cameron and he was very helpful and easy going. He made us feel very comfortable and welcomed by Vivint with getting new security on our first home. We also got installed by Cody and he was very quick and sufficient in his work. Thank you Vivint for making our new home feel safe and secure!

Kyle was early for the appointment which is great he was also very efficient and was well versed in the equipment and helped us to learn the new system which was super easy to comprehend! You can tell by his attitude and his stories (examples) that he loves his job and the company he works for. Which speaks volumes about the company itself when they keep their employees that happy!

Josh was our tech that came out to our home today. Not only was he thorough and concerned about the monthly budget but he was easy to communicate with, polite and a joy to be around. Nothing but good things to say about him and his service!

Simple and Fast Installation. Easy to set up, monitor and control. Can add additional equipment if/when I want. Can turn on/off Monitoring by Company with a touch on my Phone. Very reliable and works great.

Erick was awesome! He installed everything very fast! Knew exactly what he was doing! Very communicative, friendly and most importantly informative! Thank you Erick for installing my equipment! I would definitely recommend him! Truly 5 star recommendation! We really appreciate it!

My customer service representative, Le’Mar was presented professionalism as he installed my security system. He was very knowledgeable of how the system works and the installation was perfect. I would recommend him to any of my friends. Excellence at its best.

I’ve been secretly wanting a security system since my husband passed middle of last year.. I almost said no but the sales guy was super funny.. The team who came to install only an hour later was amazing as well..super personable, talked with me... made me feel like I wasn’t just another “job” ya know.. I’ve dealt with a lot of sales people and this has def been one of the best experiences overall I’ve had in a very long time.. def recommend.. Even if you are on the fence they answer any question you may have.. Besides you can’t beat that clear as day video quality I swear it’s like a movie!!

After extensive research online, I chose the Vivint Security System because it is the most advanced in technology and they have very good reviews. The technicians, Stephen and Dennis, were great. They arrived on time, gave me recommendations on what was best for my security needs and they were patient in answering all of my questions and concerns. They finished the job in a timely manner and cleaned up afterwards. I definitely recommend Vivint Security if you’re looking for a company with good customer service and a top of the line alarm system that will help give you peace of mind in securing your home and keeping your family safe.

Vivint Smart Security is very affordable. The sales person was was very knowledgeable with all my questions The installation guy was friendly and did a clean job. The app is easy to navigate. I will recommend Vivint to all of my friends.

Mr. ** was prompt on arrival, very professional and knowledgeable on teaching my family on how the system works. Mr. ** was very helpful on answering questions given, and was very polite in given feedback. I would recommend Vivint, to my friend and family.

Dennis did a great job of installing the Vivint system and explained the functionality very well. There wasn’t any pressure to purchase and he took his time to ensure that I was pleased. I’m looking forward to using the system and the application.

Jose and Zee were both very professional, helpful and precise when helping me pick a package and during installation. I would refer Vivint to a friend because of the easy and enjoyable prices of becoming a new vivint member. The vivint systems I had installed today seem very efficient and I am glad that I chose this security system company to protect my home.

Mr. Kareem ** was a joy. He explained everything in detail, allowed me to try out everything. His light spirit was refreshing. If the company gives raises or letters of commendation, Mr. ** deserves to be on the list of recipients.

Worked quickly to get things set up and explained how to use. The only thing is that he didn’t clean up the dust from where he drilled to put in the doorbell. Had a returned visit later in the day by the sales representative.

So far already loving Vivint, installation was amazing. Was shown many of its awesome features, glad we chose this company. Hopefully we can stay with them for a really long time. The technician was very friendly, quick and showed me everything I needed to know.

The service was amazing and thorough. The tech did not leave until I had a full grasp of the system. The tech was very knowledgeable and able to give great advice. I really appreciate his help and wish nothing but the best for him.

He's really good at installing and taught me how to use the system really well. He's also really nice. He did a good and fast job. I would recommend him to others as a tech. He also spoke Spanish which was great.

Tech was knowledgeable and efficient. I’m happy with what I bought and it was installed. I’m going to feel much more secure now with this system than my old one. My tech recommended another camera in the back and I agreed.

My experience with this company was better than expected. Although I was skeptical at first, Bircha and Alex were amazing. They truly put my worries to rest. Both techs were pleasant and knowledgeable. I will definitely recommend this company to my family and friends.

The tech was on time and was very helpful and quick, he answered all my questions, my family and I had a great experience. We are glad we picked Vivint for our security system and I will recommend it to all my family and friends.

Robert was very knowledgeable and patient with helping me understand the new system. Love how the products look and work and it really doesn’t impact anything look-wise! I will be ordering more products very soon. Love having a sense of security at home!

He took the time to go over the system but I did have questions about the cost but I'm satisfied with the cameras for our family safety. I feel like it needs to be a better bundle package if the price is for 5 years.

I had trouble with sales person initially. The product I ordered kept getting messed up and so did the price. On that I give it a 3 at best. However where it shined was the installer who is also in sales for them. He knocked it out of the park making sure I was happy. I was actually going to cancel. That is how good he was. I’d give him 1000 stars!

I had an amazing technician come out and install my home security. He was supper relax and chill. Definitely happy he came by to hook up my system. Also it was quick and easy and he was super knowledgeable. Definitely give him a raise.

I like this company because they come out and change the batteries. They are always polite. I have sensors and window break. I got a new panel last year. I have been doing business w/ Vivint for 8 years or more.

I experienced great customer service with Vivint. The tech rep that came to my property did an amazing job. The only thing that prevented me from giving Vivint 5 stars was that they didn't provide me with everything I asked for due to items not being in stock. I wasn't informed of this until the tech rep arrived to my property. Other than that, there were no other issues.

To the Gentleman that did the install was very accurate and precise with information. I was very amazed on his keen attention to detail and cleanliness and very Happy with the results. Thank you.. I'm that guy that will give a great recommendation to my family and friends of this company.

I really love the product. It is so much better than our previous! Our installer was educated, helpful, informative and friendly I will sell or refer this product to everyone I know. I love the camera on the front door and driveway side and I love being able to talk and see who is at the front door.

The Vivint Sales and Technical Team were awesome. I will definitely recommend their product and service to friends and family. I am looking forward to having a very secure home experience. I feel very protected. My wife and children feel very protected as well.

RJ was a please to work with. He explained everything in detail and was very personable. He made sure my wife and I fully understood our new system before departing. He also left his number in case of any issues we may come across.

Did a fine job explaining and helping us understand system. Also took extra time to make sure the price was right associated with timing of our stay in the rental home. Appreciate the customer service and knowledge. I would recommend system to friend.

We called in for information and spoke with Jacob and Justin came out for installation. We are happy with the customer service, professionalism, and overall product. Thank you for making us feel safe! We enjoy how easy it is to operate the app on our phones as well and system is user-friendly.

So far I am very pleased with the service. The install went great and Jason was very thorough with explaining things to me and making sure the install was done correctly. So far I’m loving the new equipment and the system and app is very user friendly. I am pleased.

The gentlemen that came to the door were very polite and explained everything very well. The tech arrived shortly after all the paperwork was done and signed. He was very knowledgeable and very polite too. We are going to love having this system in our home.

The sales representative was very knowledgeable and professional with explaining every detail about the product. The tech that came to do the installation was professional and very technical with the installation of all the products. I am very pleased with the sales representative and the tech and would recommend it to friends and family.

The installation process was a breeze and they were done in less than an hour. Our technician was very detailed on in the information that he provided on both the devices, the panel, and our monthly billing statement. The panel is very user-friendly and an amazing investment.

The installer was friendly, courteous, very knowledgeable and thorough in his installation. He walked me through all the features and settings for the system. He was very clean and is installation and removed all debris. The installer was great. Love the experience. Have a good day.

The technician who came to my home today to help with my defective panel was very kind and professional. He was also very informative and knowledgeable. Answered all of our questions. I will be recommending Vivint to everyone I know.

I love how user friendly and simple the system is, also the cameras are very good quality. The installation process went really smooth! Very happy overall, we definitely feel safe and love that we can go on vacation now without any worries! Thanks again!

I would recommend. Amazing service was done. Amazing customer service was received. Installation of the devices was very prompt and advanced. I would definitely recommend to other when the opportunity presents itself. Great price deal and customer friendly systems and host.

The only problem that I have with Vivint is that every time I call they have our old address and we have been moved for four years now. I just don’t understand it. I would appreciate it if our information was up-to-date. In case we have an issue they’ll send someone to the wrong address.

The installation was very smooth. The guy was knowledgeable and informative. The representative that I spoke to about setting up services could use some additional training, I was given some inaccurate information about equipment cost and tech schedule!

They promise free activation and installation. I ended up paying $327 for the installation. Install $199, doorbell camera $99, outdoor camera 29 And Text Ethan The representative. They came over to my house to sell me the alarm system since to you has in replying back with Information.

I just got my Vivint Smarthome Security system installed and the experience was outstanding! Everybody was professional and courteous and the installation was completed thoroughly and quickly. The operation of the system was explained in a matter of minutes and I’m up and running! The doorbell camera is outstanding & captures clear video & audio!

The guy installing was very friendly and helpful. Explained exactly how everything worked. The billing. He asked me if I had any questions. He made sure that I was comfortable with a system before he left. And yes I will be for this to my friends and my family.

I loved how she talked me how everything works. Was very nice, she help me. AAAAA+++++. My very first time getting this and loved how the items work. Can't wait to get them and see how it will do. Thanks again for everything.

Our tech was very friendly and informative. Was very fast and considerate. We are super happy. He was very helpful and knowledgeable about the system. Vivint went out of their way to call us and get us in sooner. We really appreciated that.

There is a disconnect between the system and the app on my phone. Like the video doorbell. Easy to arm/disarm. They aren't easy to upgrade...additional services cost too much...May slowly move to Ring...

Scott did a great job - he took the time to make sure everything was installed correctly, demonstrated all the system/app functions, and answered all my questions. He is also great with dogs! Thanks very much for the painless setup. Appreciated!

She is now going to have Vivint install a security system at her residence, and my daughter may also install a system at her residence also.

My friend has this system in her home and I just love it so I got it first thing moving into my new place. The setup was completely handled by the Vivint team and was super easy. The user face is simple and you get to pick what level of system you want to set up.

I received great service. The installer was thorough and explained everything to me. He was nice and personable. He set the system up in a short amount of time. He walked me through how to set up the system. A good beginning.

The experience was great! Went over everything in detail from the moment he walked in. Made the operations for the units very easy to understand. Also my daughter tried getting in the way constantly but he is great with kids so it was entertaining.

Every point of contact at this company was intelligent, patient, and helpful. Employee interaction made this setup supremely easy. Tech showed up on time and did not leave until I was thoroughly educated on my product. I am thrilled with my decision.

The installation went extremely well! The person who installed the security system was well mannered, knowledgeable and professional. I am very much pleased and happy with my installation service from Vivint, the instructions are easy to understand and operate as explained.

I moved in to the a new house that already came with Vivint system. Since I didn’t know Vivint, I have ADT installed an alarm for me. After living here for 4 months, I decided to call Vivint to find out more about the functioned system. Throughout the entire conversation with sales rep over the phone, named Nick, I specifically expressed that I already have contract with ADT, that I don’t need another alarm system in my house. And I would like it if Vivint could transfer the previous account owner to my name instead, so I can have access to the door camera. He quickly explained and said “Yes, I just have to pay one time activation & transfer fees” which I paid over the phone $161.28 Order Reference Number: **.

Salesman was courteous and understanding; not overbearing at all. Install happened same day and was efficient even with being later in the day it worked for our family. The devices have great technology and I’m looking forward to having a better sense of security than my last system.

I didn’t like the appointment process. I was scheduled to be out on one day at a certain time block but I got a call at the last minute to cancel. This has made me lose a half shift of work and I was not too pleased. The technician was great. He did a good job.

Alec && our Vivint agent is pleasant & informative about the security features of Vivint. Their technicians that install the apps & security systems are also fast & skillful. I have good experience w/ them. I like the latest safety features of Vivint which will be helpful for our family.

Great customer service and amazing equipment. They were very helpful and patient in explaining the cameras. Very knowledgeable and took the time to answer any questions I had. I will definitely be recommending to my friends and family. I should have done this sooner.

Jason came to our house to install our system and he was wonderful. He was quick to answer any questions we had, and went over how to use the system until we fully understood. He also recommended any additional security measures to make our home even safer. We definitely recommend!

After having a break in where our ADT system failed to perform, we knew we had to switch to a new provider. Vivint set up an install within 2 days of when I called. The tech was clear and communicative and didn’t try to plus sell us on things. So far the equipment has been performing well and the high tech features are great.

The install technicians were very professional and worked very efficiently. The cameras, control pad and door locks appear to be great quality. The technicians answered all of our questions. They took the time to make sure we understood how to control our system by way of the control pad or with our phone app.

It was a great job, everything was step up really great. Ty was a great help, explained everything to me and helped me understand the process. He was a great help, would recommend him to friends and family. Overall this was great service and I’m happy I got it.

I was told a credit check would need to be ran in order to get my mother alarm service. I have been a Vivint customer for several years. My mother was told her existing equipment would be used at no charge and the $2k listed on email agreement was generic. When the technician arrive we were told that amount was the financed amount. I feel totally lied to by rep Craig. Because my mother is older an age she needs alarm service, I felt obligated. 2k in equipment is absurd.

Your Employee was very professional and dedicated technician who worked very hard from the time he got here to finish. This tech is an asset to your company well deserve of the highest recognition any Company have to offer their workers. I told him he should go into the US Military because he has a lot to gain and highly talented individual who knows what he's doing! This guy Made me real very proud to be in his presence!

Installer was very knowledgeable even there were some difficulties, ensured I had a tutorial, left my house clean as he found it. He valued my input and concerns and made adjustments as necessary. Thank you for your professionalism! He also ensured I had enough signs for all of my entrances.

We had a great time with Shane. He explained how to use the system. Shane told us to practice and do be afraid of doing some wrong. This was important to me being 76. Thanks again for all you did.

Customer service is horrible, their billing is a mess, the system is somewhat adequate. We kept calling them with issues of the system not arming and their billing being messed up and no responses or assistance. They just didn't understand the issue. They could even see on their end the system would not arm and had not been used! When we asked them to take their system out of the house they refused and said we had a contract and if we broke it we would have to pay for the system (even though the system would not arm and they acknowledged it)! Finally quit paying, they can sue if they want!

My technician Rickey was kind, courteous & knowledgeable. He left his information for us to call him if I needed to. I feel very secure and safe in our home. I will be recommending this to my family and friends.

This complete ordeal was a mess. I requested to have service for my rental which is out of state. I was told it would be no issues. NOT SO. That was problem number one! After much confusion and hectic issues, which should’ve been resolved before install date, install was completed. BUT, I had reached out to sales rep and to technician regarding billing informing on how I wanted to be billed. Both failed to abide how I wanted billing for equipment and monthly payment. Not good business and not a good feeling left in me. Unsure if I will recommend. If you want names, contact me. Very upset

I was absolutely impressed with my installer! He was kind and courteous and explained everything very well! I would absolutely recommend Vivint to any family or friend!! I feel safe to stay alone now! Very pleased and thankful for such a great company!!

My installer Matt was extremely professional and explained everything about my new security system so I'm very comfortable using it. I will definitely recommend your system to my family and friends! Thanks for the experience! I look forward to many years of security.

I was very disappointed in the first installer that showed up, not very motivated and disinterested. He left without doing anything, couldn’t get camera in back of house didn’t even try actually, just a 100 reasons why it wouldn’t work. Rescheduled and on 1-5-21 installer Kyle did the whole system, got the back camera installed easily. Thanks Kyle! Happy with the system.

The installation went great and our techs did an awesome job explaining everything until we didn’t have any questions! They arrived to my house within their quoted arrive time and completed the job in a timely manner! Very happy with their services so far!

The install technicians were very professional and worked very efficiently. The cameras, control pad and door locks appear to be great quality. The technicians answered all of our questions. They took the time to make sure we understood how to control our system by way of the control pad or with our phone app.

After years of the same alarm monitoring company I grew old of the numerous problems. I finally got Vivint and this was the best decision made. Technician was awesome and helpful. He made sure my system was correct completely before he left and was very polite while he worked. I recommend Vivint to anyone looking for a company that takes the customers safety serious. Thank you Vivint!!!!

My tech was very helpful and I appreciate his work and help. I will be sure to let family and friends know about company and how great the service really truly is. I really appreciate everything and will look to Join other services the company may have.

Branden is an excellent professional technician I ever met, very polite and knowledgeable man. He explained very well and installation was done promised. He cleaned as installed, gave me enough time to to demonstrate and review the system. Over all Vivint company has top equipment for the house security.

Customer service was great, sales and techs guys were very nice and professional. So far We are very happy with the upgraded system. Camera quality and range is great. We love that we can have a continuous record from our camera.

Both technicians arrived timely. They were extremely helpful and knowledgeable with every question I had. The way they handled the installation was respectful and professional. They put me at ease with every concern I had and was very patient with teaching me how to use the equipment. Thanks!!!

This close to not going with Vivint but Trevor ** saved it. Went ahead and got the install done after all the headaches gone thru prior to Trevor's visit. So thankful Trevor showed up. He got us hooked up the same day after a month of dealing with people on phone only.

The technician was very patient walking me through every single step and answering my questions. She was very communicative and very easy to work with too. Overall I had a great experience with her and am very satisfied. I would definitely recommend to other people of their services.

So far Brenda and I are very satisfied with Vivint service. Appears to be easy to operate and working well. The techs we spoke with were very experienced in things they explained to us. We want to thank the service person for walking us through setup process.

Installation was quick and installer was helpful. Only thing that would have helped was a little more information on what exactly the loan and “renting” the equipment looked like. Also more of a scheduled meeting would have been nice as opposed to a random walk in.

The sales representative contacted up immediately after I submitted my information online for a quote. He was able to assist us quickly, and even get us a great price! The technician showed up within the pre-specified window, and worked with us to get the quoted price corrected. He informed us of all of the equipment specs and abilities, and made great recommendations! He installed the equipment efficiently and correctly, and set up all of the technical portions for us. Definitely happy with our experience!

My installer was very professional and helpful in explaining all aspects of the alarm's abilities! I like the cameras and the ease of the control panel. I really like this product and would recommend it to my friends and family. Thanks????

I'm new to Vivint and I'm impressed with the scope of services and how easy it is to use this technology. The app also allows me to control everything remotely. Very nice to have this kind of control at your fingertips regardless of your location.

Techs set up everything and showed me how to use it. The system wouldn't work with my garage door openers. So, they took that off the bill. All in all, great experience. I would like you guys to work with Overhead Door.

Super happy with my new system. I got several add-ons and love the technology. Cameras, smart thermostat, doorbell cam, smoke sensor, and more! I’d be happy to recommend this system to anyone and everyone. The security and peace of mind is something you can’t put a price on.

Pretty good system so far. We really like knowing who is coming and going. When we aren’t home we can also remotely lock unlock the door. We also have a water sensor in case we spring a leak and we know if a window is open.

Octavio was the technician that helped us with our installation and he did an amazing job from start to finish. He explained what equipment was being installed and explained how each piece worked and how to navigate the app. We are extremely satisfied with the service we received today.

Nice friendly and very responsive to all questions. Wore their masks the whole time while in my house. Walked me through the whole processor using my smart hub. Very professional, would recommend everyone get Vivint! 10/10. Great job overall. Hid the cables very well, can see any of the cords.

Shannon an amazing job explaining everything and walking me through the equipment. I would definitely recommend to anyone. I am definitely a happy customer. The app is a game-changer. It allows you to see everything no matter where you are in the world.

The technician got here, took his time explaining everything and made sure I was completely clear and understood. The salesperson said what he needed to get the sale, did the work order wrong and made things sound better than they were. I’m happy with the equipment, and the service otherwise.

Fair prices, and excellent customer service! My installer Craig was knowledgeable and very helpful! Answered any questions I had as well as giving good advice for the long run of getting a secure system that works with your budget. Will definitely recommend to friends and family looking to secure their homes!

Travis was very professional and moved swiftly doing the security installation. Very personable, effective and polite. I would recommend many of my friends to Vivint. Travis knows his business very well. Vivint is truly affordable for a first class security company.

Donovan was prompt at his arrival time for the scheduled appt. He asked questions regarding specific location of devices to be installed. He was professional and courteous while performing the installation of the devices. Donovan was very thorough while taking us through the step by step tutorial.

Great experience with the installation. Shannon was very knowledgeable and thorough in explaining what we were getting and showing me how to use it. Her personality and spirit were evident as it was extremely hard to keep my one year old grandson from trying to follow her around. I am very impressed and pleased so far.

Andrew was the technician that installed my Vivint Home Security. He was extremely helpful in helping me decide what plan was best for me. He gave me instructions on how to use the system and install the Vivint App on my phone. Highly recommend Andrew.

The company is professional all around and timely. They accommodate your needs and wants and are flexible. The quality of the equipment is great too. I have used other security systems and no other compares to Vivint Smart Home System.

The overall experience was pain free, Informative and I thank you. The tech was very cordial. I love the equipment. The technology is awesome. I’ve just got to get comfortable using it. The tech was prompt, on time. He explained everything as he was installing the equipment. Gave me 2 referral cards.

The technicians were very courteous, accurate, and they were professional. I would recommend your service to friends and relatives that are seeking the home security system installed in my home. Overall I'm satisfied with Vivint so far. And your salesmen were awesome. They explained the installation and service in a professional manner. Very professional salesmen, they explained and presented the different packages and helped decide which package suited our home.

I am definitely excited because now I can take a deep breath and exhale all of my concerns with keeping my home safe. I’m in love with the view range and the ability to detect and customize what’s important to me. It’s sooo much a whistle can do that makes a difference!

Marian was very helpful with moving the back door camera to the front door and setting up what he could without WiFi - although he did not patch the massive hole in my wall that the previous camera made so now I have to figure out how to cover that up so no bugs or rain water can get in and I don’t hear everyone that passes by my condo.

Our installation technician was Fredy **, he was fantastic. Worked seven hours nonstop to complete job. Replaced two wires that were installed improperly during construction. Went over how the system worked and gave us a detailed user demonstration. Could not be happier with the quality of the system. Camera resolution is clear and crisp. I would highly recommend Vivint security service company.

This process was so easy. I signed up in the afternoon and by the evening all of my equipment was installed. Everything was shown to me before the tech left my home. My equipment is much more advanced than what I had before.

The tech called to see if it was ok to come early. He introduced himself. Went over what devices we were getting and asked us to show him where they were to be installed. He was very good explaining how the system

Vivint staff was excellent! Both the salesman (Josh) and the installer (Khalid), were knowledgeable, professional, and courteous. We are very happy with our new security system. The security system is easy to use and was installed in about 45 minutes.

Brandon and Woody made the process so easy. Both of them were very knowledgeable about your products and services. Neither of them try to over sale me on stuff I didn't need or want, but did inform me that the options were available. Thank you for making this a pleasant process.

Installers were very courteous and professional. Took the extra step to ensure we were satisfied. I highly recommend their services and product. We had some issues because the house is an older one. They worked around all the problems. All the other companies were not as workable as Vivint.

We received great service and direction for our installation. Our tech called ahead of time, showed up promptly and worked very fast. He was very friendly and professional. While showing us our new equipment, he was very clear and everything was easily instructed. We Would definitely recommend to our friends and family to use Vivint.

The previous owners of our home had a Vivint system. We decided to enhance what was already in place by upgrading the panel, adding some glass break detectors, smoke alarms and a camera. The service technician was prompt and professional. He explained exactly what he was doing and was very knowledgeable about the system. Overall it was a very pleasant experience. Thank you!

Easy and quick process to get system installed and set up. Full coverage provided by the phone to ensure accurate results in a timely fashion. Looking forward to increased security for my family. Timely call back response. Thank you for this service in a covid pandemic.

Great experience from start to finish. Our sales girl was very knowledgeable and answered all of our questions. Our installation tech was quick and efficient. He went over everything very well. I am impressed with the high quality of the cameras and the tech. Much better than our old service we used.

Steph was the consummate profession. He was very efficient in the installation process and extremely knowledgeable of the security system. He thoroughly explained the security system, which eased my anxiety of the ease in operating the security system. Vivint should have a million Steph's on their team to ensure outstanding customer service who exhibit professionalism and product knowledge.

Josh was our technician. He did a great job. Very knowledgeable, great manners, explained everything. We want to give you the highest recommendation. Thank you. Also Mr ** and Connor was our salesman they were very professional personnel and gave us a lot of information.

I am very pleased with Vivint as a whole. The sales representatives were very professional and the technician was prompt and made sure my family understood how to work our equipment. I would definitely recommend Vivint to friends and family as safety is a priority for my family.

This has been a easy and seamless installment. System is easy to operate. Tech was very knowledgeable and took his time to explain all features. I highly recommend this service and company. I will be referring my friends and family.

Was a little bit confused in the beginning but after full explanation I understood. This in reference to the financing of equipment and monthly fees. I just decided to make a decision best suit my income. I want to be debt free 2021. The system is very good and my daughter Monconjay ** recommended me to get the system.

Our agent was amazing! He explained everything, wore his mask the whole time and was very respectful! He made the process very simple and explained all the upgrades well. We have. I regrets and look forward to our new services.

The tech was very nice and did the job well. He answered questions that was asked and arrive on time. He was working by himself but got the installation done in a reasonable time. Had good suggested where the camera should be installed.

The Service Technician was extremely helpful and personable. He changed out the batteries on the sensors we had. He made sure we understand how to work our security panel before he left. At one point he had to call customer service and the person was extremely helpful and fast at helping the technician with the issue we had. Yes.

The tech was super nice and walked me through everything. He was knowledgeable and friendly and was able to find solutions to a couple of issues we ran into. Everything works great and I am excited to use my new toys!

Eric ** was very professional, informative, pleasant, and followed safety guidelines. I would highly recommend Vivint And Eric. I have referred several people to Vivint from the wonderful experience I have had with Vivint. The equipment is really excellent and easy to use.

My tech was very friendly and helpful. He walked me through the whole process and answered any questions I had. He was to the point and took his time all while completing the job in a decent time. He was very helpful. Good experience.

Great customer service. My guy Seth was great. Definitely recommending to all my friends and family. System is easy to use and the app for your smart phone makes it that much better. I have the doorbell camera and smart lock as well which is great for my kids.

The installer was very professional and considerate. He did a great job explaining everything to me and my family. The sales associate was very helpful and supportive to ensure I received the service I was looking for. I would recommend Vivint to my friends.