Vivint Reviews

Erick was very knowledgeable about all of Vivint’s features and took the time to address all of our questions and concerns. He was very courteous and did a wonderful job with installation. Vivint outshines their competitors in nearly every aspect from customer care to elite technology.

Would definitely recommend company, looking forward to using your service again. The quality, effectiveness and security you offer at the prices you have are a no brainer. Feel better having the system installed. Installer was very friendly and helpful in all questions I had.

Yes have had no issues. Been very communicative with technicians and sales reps. Have enjoyed this experience. Would be willing to recommend this to friends, family, neighbors as well as coworkers. I appreciate all the help we have received as well as the support.

Grant was amazing and I recommend him to anyone looking for an install! I am excited about my new system, it is so up to date and nice. Grant was the best and deserves a raise! He took extra time to help us!

Arrived on time and was very pleasant to work with. Did a great job of explaining how everything worked and how much everything would cost. He was in and out of the house quickly and efficiently. Thank you, Brenda

Mike was helpful, patient, informative. We are older and our tech savvy is lacking, but he showed us how to do things and offered his services anytime we need it. We asked so many questions and I felt we were taking up his time but he assured us everything was fine and he wanted us to feel comfortable.

Christopher ** was very professional and has lots of knowledge on the products. He explained and went through the products and we did a walk thru at the end to make sure everything was well. He also explained everything he was going to do.

The install tech Chris, did an awesome job. No mess left behind, very patient as far as explaining how to operate the system. My fiancé & I are very pleased with the work he did. We feel much safer, knowing out home will be secure even in our absence. Alex, our sales rep did an amazing job explaining how everything works & helped come up with a package deal that is more then affordable.

Our technician Jason was amazing and was very helpful! He showed us how to use the system and was very thorough in servicing everything. Definitely feel safer and it makes everything convenient and life easier. I am definitely recommending this system to my friends and family.

This is a great system! The Sales rep and system tech did an amazing job. We very pleased with the sales pitch and demonstrations. The system tech arrived on time and was very friendly. They both walked us through everything before and after the installation.

The installer was very knowledgeable in his installation, explained everything that I needed to know and did everything in a timely manner. He also went out of his way to explain to me how to set it up on the phone and do everything else.

I was recommended to Vivint by a close friend. I am a new customer and very pleased with how the initial discussion from the Sales representative went. He was very detailed and very informative. Our assigned technician was punctual, polite and very knowledgeable. We would highly recommend Vivint to friends!

The technician was wonderful, he worked hard and explained everything well. He was very personable. He helped us find the best positioning for the cameras and sensors. He expertly showed us how to use the new items we added to our system.

My first tech never showed up. The new tech who came today was phenomenal. He took his time to let me know what was going on and he made sure everything he could do was done. The only thing I need now is my camera hooked to my phone, but that wasn’t his fault. It was more of a cable issue. Thanks a million.

These guys were awesome. Very, very professional. Answered any questions we had throughout the process and had fun while doing it. Thank you guys so much. We will definitely be recommending them to all of our closest friends and family.

The technician Jerry was very knowledgeable and extremely polite. He was very good at explaining everything to us. He didn’t try to rush thru the explanation. We liked his upbeat personality. We definitely will recommend your company and We would definitely want Jerry to be their tech.

My technician did a phenomenal job of installing. He was very kind and helpful. He made sure we understood how to use the app, connect to Alexa, and use the panel. He was very personable and even took time to pet the dog and talk to my son about Harry Potter.

James was awesome. He was very knowledgeable and could answer all of our technical questions and otherwise. He was patient and kind, and not the least bit pushy. It’s only been not quite 24 hours but everything is looking good at this point! Thank you Vivint!

Best customer service ever!!! Friendly, professional and was very informative. No hidden costs and went into great detail to show me how to use both the app in my home system. I would highly recommend them to all my friends and family.

Vivint in a first class home security company. I was very impressed with my installer Fernando. He was polite and gracious, very conscientious about the COVID situation, even wore shoe covers. He gets an exceptional rating, in client care. After about 2 minutes I knew he was tech-savvy and at the top of his game. He clearly explained the steps of the security package that I purchased. We did a walkthrough to determine proper placement of cameras and sensors, etc. Installation went smooth and Fernando teaches me how to efficiently use my new system. He then makes sure everything is good before exiting the property. I’m very happy with my Vivint system, very clean and accurate. Thank you!

The salesman, who is pretty new, did a nice job, the installer a young lady was polite and knowledgeable. Both did a nice job. It's nice to see two young people work hard. The installer was fast and helpful in positioning the equipment, and assisted in removing so old equipment we had mounted. Fast and friendly service was provided by both.

Absolutely would recommend the team who helped me and my family ensure we have the safety needed to live in our new home. They were helpful and got the job done extremely fast. Super polite and even came back to let me know my garage was left open! And my smart home is just what I needed to complete my home. Thank you again!

The whole experience was positive. The tech that came was very friendly, knowledgeable, and professional. The setup is head and shoulders better than my last service, at a fraction of the cost. Any concern that I had was handled before the tech left. 10/10 recommend.

Amazing system. I would recommend this system to all my family and friends. Easy to use and very convenient. Great angles on cameras from back and inside. The Nest Thermostats are fabulous as well. Best I got a great deal on this system, Try it for yourself. You’ll love it as well.

I was VERY happy with A.J.'s performance. He was very professional and informative. I left Vivint to go with Northstar. BIG MISTAKE!! I am coming back to Vivint where I will remain. Mr. A.J. has a good spirit and that alone made me feel good about my decision to come back to Vivint.

Our technician Kevin was literally the best! After I missed our appointment., Kevin doubled back just to make sure we got the install that we needed. He was extremely knowledgeable and his efforts on behalf of Vivint made me want to switch my home security system from ADT to Vivint.

New customer to Vivint. Did not know what to expect but installer Luis came in and made it easy to understand the product and the install was simple and easy for him to answer any question I had. Overall great experience.

The experience with all the people before during and after the installation of the equipment was very good. They did an excellent job. The quality of the cameras are very good. I will recommend this guys to my friends. Good job everyone. Was a pleasure.

Great installation process and very professional installer. The help I got to understand how to use the system made me feel good about using it and not making mistakes right away. The comprehensive system is great because it doesn’t just help me monitor one place, but really makes me feel like I have full home control.

Our experience with Vivint was so amazing, professional and easy. Josh was our tech and was so professional and efficient. Highly recommend for your smart home needs. In addition, we set up nest and it all is integrated. So wonderful.

Technical was excellent, the fast pace was easy to talk to with answered all my questions. I recommend anyone to become customers, from my initial call I was in great hands. Camera work and shows up clear. I love I picked this company.

Jake and Joe were fantastic and professional. The installation looks great. So far I’m impressed with the features this system has to offer. I’m glad we didn’t opt to go the google home route. I’m super excited about our new home security system!

My technician was very helpful & polite, I had no issues to report. I would highly recommend Vivint to friends & relatives. I was very pleased that I got a rapid appointment for my installation. If I had to choose on a alarm system it would be Vivint.

Michael ** is the best Technician that I’ve ever dealt with. He was very thorough with every detail of the Vivint installation and took time to explain how the system works to where I could easily understand it. He should be recognized by the company for being a very outstanding employee (technician).

The process of getting homes security was made easy by the helpful and attentive efforts of Hunter **. His professionalism and knowledge made it easy for him to answer all my question and reassure me I was making the right decision by choosing this company.

Robert was efficient and knowledgeable in his craft. The products were of high quality and just love the images. This was a great 3 hours of experience. Vivint prices are very affordable. I would recommend this to anyone. Great job!!

When I called to set up account I was never told that activation would be a phone call. I have never had an alarm NOT set up in person. During the call the man asked us to take the motion detector front off. We couldn’t get it off. We asked why we didn’t get a technician out here. He said it would be $50. We paid $50 for that phone call. He is having someone come today now but we better not get charged another $50. Thank you! Otherwise I think we will like the system.

The new security system works great. Ted is a professional. He was well informed, capable and personable. Ease of use and setup are intuitive. The main panel and cell phone app are user friendly. I tried the online registration but it didn't work. The

Friendly people, gave me a quote less than 15 minutes, was able to install the same day and had equipment needed as well for the home. I.e. needed smoke detectors and they had them. Easy set up and went through how it worked less than 10 minutes and everything seems to be working great.

I will refer Vivint to my friends and family. We are looking forward to adding more to our package later in the year. I liked the fact that your employees are willing to work around our schedule. God Bless you.

The sales person was clear to the point, usually I would have rushed a door sales away, John presented himself well and I felt safe...the installer was respectful and I feel pleased with the installation....I feel secure, at ease and I believe my transfer from ADT was a good decision thus far and I hope to soon transfer my home in Louisiana also...I'm happy to know I am also saving money with my upgrade to Vivint.

This is a great decision I made and I feel so safe and secure. And the agent was so polite and he made everything so understanding for me. I don't regret a thing. I highly recommend this alarm system. I thank you for making me a part of your family.

Technician was knowledgeable and thorough. He did his job very quickly and accurately. He was very helpful in explaining the monitoring features. I hope the service is as good and user friendly as the technical setup.

The installation of my new Vivint Home Security system was flawless. My technician was very professional and personable. He explained everything so that I could understand it. The system is very simple to use, looks very nice and is just what I wanted.

Great sales and technician. Got me what I wanted only a little over my planned budget. Easy system and quick. Very helpful and patient. Technician was very flexible and worked with my schedule. Overall pleased with everything. The technology/cameras are great.

Very professional, knowledgeable and courteous. Our technician Andrew answered every question we had about our system. The equipment we had installed meets all of our security needs. The cameras we had installed give us views of all our blind spots.

I would highly recommend Vivint, it is a good product the salesman was very friendly, helpful, courteous and professional. We love our cameras and we were very grateful for the installer, he explained how everything worked in great detail. We love it.

Ryan was VERY HELPFUL, installation took a while but he got straight to work, after we decided exactly what I needed. Customer service could do a better job of having the installer PREPARED. We spent about 40 min. reviewing what I actually needed. Installer walked me thru service and system, NO PROBLEM.

Peter ** was very knowledgeable and customer service was AMAZING! All equipment was professional installed and no mess was left behind. I would highly recommend Vivint to friends and family. The equipment is high quality, camera and microphones are clear.

Tech was professional and did a good job. I am happy with the work performed. Installed new door lock, camera, door sensors, motion sensors, glass break sensors and explained everything in detail before he left.

It was a great experience. The representative and the technician worked in a timely manner, was very cut and dry with everything and give me all the information I needed about a newer better system. Thank you for the experience and time to explain everything. The military benefits as well is nice.

I liked the sales when Tom ** came over, then the tech was very nice too. The setup was easy and fast. Had an issue at the beginning but it was quickly solved. Liked the trial that was offered, and the way the tech was very friendly and helpful. Didn’t push any promotions or sales. Thank you.

We were Vivint customers before. And Caleb ** did a great job to get us back. Also, the tech was timely and explained everything to make sure that I was completely satisfied. We are looking forward to a good experience.

The young man who explained everything to us was pleasant, polite, and patient. The installer was also polite and patient, and caring about his work. Both were patient in explaining to us as we sometimes needed to go over something again. They are a credit to their company.

Vivint is a great home security system. However, they installed my system on 30 December 2020. Then, they contacted us to say that our system wasn't activated. The only way they can activate it, a technician has to come to the house again. Then, they realized we had 2 accounts created in the system.

They are fast at installing everything and friendly and knowledgeable about their product. They made it easy to understand and made sure you were comfortable with everything after install. The cameras are very clear and the app is amazing to use.

Vivint installation was a super smooth and easy process! The staff who came by to install our monitors, Ivan and Matthew, took us through each step and finished in only a couple of hours so very efficient. They were clean and thorough and explained how to use the system well. Will definitely recommend to friends and family!

I had my system installed on yesterday and so far, I am loving it. The outside camera views are excellent. I love being able to control my thermostats from one location. All the smart stuff is awesome! I would highly recommend them!

My driveway camera goes out often and all they have done is talk me through a reboot but then it goes out again. Had a blaring false alarm at 4:00am. Nothing on camera. When I have called to ask for a technician to come to the house to check out the equipment the CSR just talks me in to going through the reboot process with them. This shows that they are not listening to the needs of their customers.

From KC to our installation with Kyle everything was awesome. Have already used the doorbell camera and was able to check on my dogs while away. Wasn’t sure when KC came by the first night if we’d be happy. But glad he came back and set us up. Thank you.

Cole provided information about Vivint services and equipment. The sign up process was explained fully. The features for all devices were explained. All benefits for switching to Vivint were explained. My payments for Vivint will be significantly lower in the long run compared to the previous company I was using. Installation went well. Performance of all equipment has been satisfactory.

Greatest experience from the very individual I spoke to, the young lady that called to set-up appointment, followed by a young man to confirm appointment. The cherry on top was the tech doing the installation. Steven was very professional, courteous and extremely knowledgeable. I would recommend your company in a New York second. Again thank you for your superb customer service????

I made 4-5 appointments to activate my panel. 3 of those appointments never called. The others called me, way past the scheduled time. My account also never showed work orders for the appointments, so every time I called to ask about the schedule, Vivint would say that there was never a scheduled appointment.

Kent was exceptional and demonstrated exemplary service that was second to none. He was so effective, in fact, that he caused me to switch my service from ADT to Vivint. He was just that amazing. Give that man a raise!!

Yes I would. They are very nice and helpful to me. And the salesperson was very helpful and nice to me. And I would recommend your company to all of my family members and friends. Thank you so much for your service.

Great job, no issues, everything went smoothly. Friendly and very detailed. On time and cleaned any debris. Great communication skills and did an excellent job. I would recommend this company to other friends and family. Good schedule. Very flexible. Overall great job.

Kody was amazing! So thorough and helpful. We were so thankful that the process was easy, and we are very happy with our new setup! Kody walked us through all the steps of how to use it and made sure we were comfortable before leaving with our new setup. Thank you so so much!

I recently signed up for a Vivint smart security system; the install was super quick and very thorough. The technicians were professional, courteous and explained the system & features to me. I am set to start using the system immediately; so excited!

The security install came a little too late after a break in. But we feel safe again!! We had a great technician experience, friendly and courteous. We will recommend this company to all friends and family. We finally feel safe again.

To be clear, the technician was wonderful- this is not a complaint on him at all. Dealing with The support team at Vivint is however the worst experience I have had as a customer. Long waits, transferred to different people only to have to explain the issue to each one- then finding out each one has to transfer me to someone else. Over 4 calls, I have probably wasted 6 hours of my life- thanks for that. To top it off, I got an additional charge of $50 today for no apparent reason. I did not authorize this. Please refund this amount. If not, you can refund everything I’ve paid so far and cancel my service.

The Technician was very friendly and demonstrated hIgh quality of service. He explained the system in detail and answered all of our questions. I would have no issue with recommending this technician, the product and the company to family and friends.

My technician was prompt and did a great job setting up the system. He also walked me through how to use the systems and how to set it up with Wifi. I would definitely recommend this service to a friend.

Orlando did an excellent job! He knew all the answers to my questions and explained everything thoroughly. He made it simple and easy to understand!! I am a real estate agent and will recommend Vivint and Orlando for service. Thank you very much!!

Thanks Christin??? You are awesome. Thanks Vivint for keeping my family safe??? ❤. He took the time to show me everything and how to work my devices. The installation is just great you are the best. I feel more safe than ever. GOD BLESS YOU ALL. STAY SAFE.

From beginning to end my family had an amazing experience. Our representative Tadd was extremely polite and knew his product. He came into our home and ensured that we felt secure in what we had purchased and then the technician went the full way to make it a great looking set-up. Thanks Vivint!

Thus far I love the new high tech security system! The salesman was very knowledgeable, professional and friendly. Your service tech arrived quickly and was friendly as well. I would most definitely refer my friends and family members to Vivint!

The salesman and installer were very nice and professional but neither one of them told me that my doorbell would not ring downstairs anymore. If I am downstairs how am I supposed to hear it? I’m not happy about that.

Everything was so fast and easy! I have a baby and tech was awesome about being quiet and working around him not to startle him. That was very much appreciated!! Everything got explained and I know exactly how much I will be paying.

They explained everything. Very patient with people that don’t understand. Show up on time. So far I’m happy with them. The person who hook up mine was very respectful and patient, kind, clean up all his working area. Said he I could call with any questions that I have. I think he could see I didn’t understand any of this but he walk me through it.

Thank you for helping us out with our security needs. The installation processes was seamless and the tech answered all our questions and concerns. Looking forward to recommending Vivint to all our family members and friends, looking for security services.

The guy that signed us up as well as the technicians were great. They explained everything well and everything is installed correctly. They answered all of our questions and they were very friendly. The keypad is simple and easy to use. I am satisfied with the service I received.

Excellent work - very helpful through the explanation of all the equipment installed. We have started to refer the company out to our family and friends. Thank you for making this experience a very pleasant one. Have a wonderful day.

I feel safe and my family will be okay when I am away. I will be able to see who is coming and going in and out of the house. My husband is alone in the afternoon when I am at work. I know he will be safe.

I love the system. I initially wanted doorbell camera so that I could see who is at the door; however, I installed a home security system. I like that it tells me when a door is open which is great for homes with small kids. I love being able to manage the system from my smartphone. It’s an amazing system! Customer service was very responsive when I called with an issue. A technician will be sent back to my home for resolution. I am very happy I chose Vivint!!!

Salesperson told me a price where all sensors were included however it was the actual technician who had to call his office to update price and deal covering for all these promised sensors... I was please with technicians more than sales side. Equipment seems fine for what I needed.

I feel the employees work off commission as well, or at least the technicians do. Two have already come to my house and both trying to add on things I don’t need. Along with one leaving my attic entrance open and the light on. I don’t have a 10ft ladder to get to my attic, being I just moved in. Now I have to wait 24 hours for someone to come turn off the light in my attic and close it. Not happy with this company at all.

Phil was cordial, professional and efficient. He carefully and efficiently explained the system. He had to repeat himself a few times and did so carefully and patiently. He cleaned up nicely after he finished. All in all, he did a great job.

The guy that came to update our panel was great. Whoever set it up didn’t do it right and we ended up having to call after he left because they were charging us a $99 dollar set up fee when they said it would be $45-49 dollars. Once we got that taken care of I think we are good. It was just a hassle getting it all worked out.

Customer service was patient and understanding as I flip flopped between security companies. He was additionally helpful with troubleshooting my phone to determine why I was unable to connect to the App Store. Because wifi is not yet set up, he showed me from his own app how to manage different features hopefully, making the setup easy for me. All around satisfied with my decision to switch from ADT where I felt like sales was the priority sometimes!

Yes, I would recommend this service to friends and family. The technician was professional and knowledgeable in installing the system, was respectful of my residence, was also timely in showing up on time, looked professional. The technician spoke well of the service the company offered.

Moved into a new house with existing Vivint equipment but wasn't able to activate through the phone. AJ came out the next day and was early, friendly, and quick! He helped replace some of the equipment because it wasn't connecting and explained the process well. Very happy with the service & looking forward to using Vivint for our home security.

The person that installed my system is knowledgeable in his product. He walked us through on how to navigate our new system. The installation is neatly done, although he drill a hole in my wall you can’t tell the wiring is done properly.

Tommy our service installer was extremely helpful and efficient in making sure that me and my husband understood how to operate the system. He even talked to us and helped us upgrade two more cameras and a door lock. Very professional and he arrived on time and he answered all our questions. Thank you.

Jon was great in explaining the benefits of having a Vivint Smart Home system in our home. The camera quality is great and we absolutely love it. The products such as the panel interface is great and easy to use. Also, we have the DVR system for easy recording playback. I would recommend getting a security system from Vivint to anyone.

Just great customer service. Awesome employee and a pleasure to communicate with! A1. He explained the system to me, with a smile and a overall great experience. The Customer service agent was pretty awesome as well. He ensured I received what I needed.

I have heard about Vivint before as I have the service at my own home. But this was to be installed at my mom's after having been robbed and her house ransacked. ZACK was very professional and knowledgeable. He made my mom feel very comfortable. Even if Zack was your only rep your company would be very successful because of him. So if you can add water to ZACK to multiply like gremlins get on it!

David installed my services and I’m a very happy customer. He was very knowledgeable, polite and professional. I feel secured with my security cameras and both doorbells and would refer my friends and family and recommend David to do the install! I love my services with Vivint.

I had an awesome experience. My tech guys knew what to do and explained everything to me where I could understand. I’m very please and satisfied with your service. I will try my best to refer people to this company.

The tech was great. She really knows her job. Zack does great also. And really don't take her too long to complete the job. Once I get used to how everything works I believe I'm going to feel a lot safer and happy.

Confusing about coverage for smoke detectors! But all was fixed to work. Like camera system. Both sales representative & installer were very helpful, thorough & polite! I will recommend to friends & family.

Very impressed with Vivint. Called last week and had my system installed today. The install team was professional, courteous, and efficient. They took the time to show me how to use the device and assist me with connecting it to my Amazon Alexa devices. I highly recommend this service.

My husband and I had an amazing experience with Vivint! Our technician was beyond amazing and precise with the install. He answered all of our questions and showed us how to use everything. We loved how we could have cameras not only inside but outside as well. The window sensors were an added bonus! We are very impressed with Vivint!

Technician was friendly and very knowledgeable and showed up before appointment time, I believe this will be a great venture with Vivint. Their equipment is state of art (the edge of technology). I can see this is a great company from what the technician says about it. He seems to be proud to work for Vivint.

So pleased with the help I was provided by Oscar in choosing the correct plan for myself. Also the technician who installed the system was so polite and went above and beyond in making sure the system was installed and working.

Daniel ** was absolutely amazing. He was so on top of his job and I was so pleased how smoothly everything went. He is such a hard worker and takes his job very seriously. Clover our dog just loves him and he was so cautious always to keep doors closed behind him in the safety of our dog! I would highly recommend Daniel to anyone looking to feel safe. Thank you.

So far it's good. Is my first day so lets see what the outcome are as long service and customer service is good and prompt to answer question it’s going to be alright and be there for the customer. That’s what is going to make a difference.

My salesperson Rick was kind, courteous, patient, knowledgeable and very professional. My installation tech Dillon, was all of the above as well. I couldn’t be more satisfied. I highly recommend this company to anyone looking for a security system. The security system is second to none.

Jesse was very helpful in getting my security system set up in my new home. After missing my first appointment because I was sick he called to see how I was and to set up another appointment. He was very polite and friendly. Thank you Jesse for being there for my family. Cherrl P

He was very friendly and answered all our questions. He was always wearing his mask as well that made us feel safe. I would definitely recommend Vivint to a family member. I was surprised of all the modern technology. The system seems very friendly to use and I love the ring camera the best.

I must say first when I spoke with Alex (sales rep) I was wonder if this was a hacked situation but he made me comfortable and he was patient and knowledgeable. When Devonte (technician) came out it sealed the deal.. I had so many questions and he took his time and assisted. He didn't show that I was iterating him or bothering him. Being that I've worked in customer service for almost 12 years, I truly was grateful. This company was new to me but very known and I read a lot of great reviews. I will definitely recommend to others.

Nate, a young man of 19 years, approached me when I was outside, but maintained significant distance, which helped me know he meant me no harm. He was very personable and professional, presenting Vivint as a company and moving through the presentation quickly and easily, answering questions and providing evidence on his iPad. He asked about 10-15 minutes into the conversation if I would mind letting him into the house, to sit at a table to continue his presentation. At first I declined, so he stepped a few feet back and continued the presentation. I noticed he was having a little trouble handling his iPad, and finally allowed him in. He was very courteous and polite, accompanying me to the table and patiently waiting as I pulled out chairs for us, staying in one position until I was ready.

Chris was our sales representative & he was very knowledgeable & friendly on informing us of all the great options that Vivint offers. He is definitely a greasy asset to your company. Alex was our installer and he was fast, very informative & friendly. Excellent service.

The technician did a great job setting up my system and training me on the operation of the system. I feel better now that I have a security system installed! We also had the keypad installed on the door. The technician was very knowledgeable and friendly which also eased my mind.

Reps were friendly and professional. Everything was straightforward and I have had no issues up till this point. As long as I continue to have no issues I will be satisfied. So far I like the new equipment I have received.

Vivint installer Efrain, was very professional and courteous! He gave a thorough rundown on how to use our system and explained all the functions necessary to make a smooth transition to use the system! He showed me where all the trigger systems were located. He also demonstrated the various functions on the thermostat and how to use the system.

Our girl Tina was AMAZING, she answered any questions I had and showed me how to work everything before she left. She was very easy to work with. I would definitely recommend her and Vivint to my friends and family.

Tim was Excellent. Told me everything I needed to know. Anytime I need a technician I’ll call him. Thanks Vivint. Excellent system best system and technician around. I would recommend anybody to Vivint. Thanks. Best technician around. The camera are perfect. Tim installed everything to perfection.

Excellent and friendly service. The sales rep and also the equipment installer were really friendly, helpful to explain and guided me through how to use the system. Overall very satisfied with their service. Would definitely recommend to everyone for their smart home security.

Great system and very user friendly, and the pro Armand that came out was very easy to talk to and ensured I was comfortable with the system and how everything works, he did an excellent job on the set up and cleaning up behind himself. I would definitely recommend the pro and Vivint Smart Home Security.

Everyone was professional and courteous and helpful. Explained everything as they went along and the system is wonderful so far! The guys we worked with was Brant and Josh and they both were great. They explained how everything would work and didn’t leave till they knew we knew how to use everything.

My Salesperson Renette and My installation Tech Sam were both very professional and efficient! Would highly recommend both of them to my family, friends and business associates! They showed up on time and was very helpful in sharing information on how to operate my new system!

The representative had Great customer service. She was able to complete and answer all my questions. I was very satisfied. My goal is to make sure my family and friends are secured by your company Vivint. I would like to install a door bell and door lock and unlock for my front and back door.

Deven ** was professional, knowledgeable and exceptionally polite. We appreciate the time and effort he put into helping us. The system is easy to use and he took the time to help us learn how to use the phone app and in home device.

The installer was very professional, very polite and cleaned up right after himself. Everything he did I was very satisfied with his performance. Just hope the service are as good as I have been told because I have had trouble with all other security systems. Thank you systems thank you.

Very Please with your service. Our compliments to your technician Jesus. He is exceptionally a knowledgeable individual who takes the time to explain the system. He represents Vivint extremely well. He has an great personality and makes his customers feel at ease. Please let him know for us. Thank you again.

Great work. Did great job explaining what I needed and why and took the time to patiently install that system. I appreciated his honesty and was a breath of fresh air. He called his team when he was unsure and was able to get me and himself the help he needed to finish the install.

I have never had a home security system before and Vivint was recommended by coworker. My service tech Josh ** was just excellent. Very patient with my questions and he made the install fast and easy. I am very pleased with the service I received today.

Will did an amazing working through problems and making it happen. I really appreciate his professionalism even in the midst of adversity. He was on time and he called before showing up. Once he came in he introduced himself and began working.

When I called for information on the security system the customer service rep was very knowledgeable and explained everything very well. And it was all how he said it was, including accurate pricing. The installer was also very knowledgeable and patient. He was caring about my home. He wanted to make sure the install was aesthetically pleasing. He had great communication with me. He took a great deal of time to make sure we were comfortable with using the system and made us feel nothing was too much trouble. They were both very kind and caring. Great representatives of your company.

I was not provided info or contract specs that I agreed to on the phone outlining the equipment and financial terms. The number of cameras and sensors to be installed by tech were less than I requested. Installation took more than 10 hours, three contract revisions, and difficulty getting doorbell camera to perform as it should. However, the technician remained calm and courteous throughout the process.

I just got the Vivint security system last night. I feel it is premature for me to recommend the Vivint system to a friend yet. However, if the system proves to be as efficient and effective as Nicholas ** and David ** have been my answer would be a definite Yes!

I'm very pleased with the alarm system and it works beautifully. There are many options to fit it to your specific needs. They took the time to explain which were the best options for my house. And all of it is within my budget. What's not to love?

The Installer should have worn a mask. My back blind fell half down he should have told me because I don’t know how to fix it, I tried. In my other bedroom the window was left half crack. I had the alarm on when I closed the window the alarm went off I panicked. Then I ran up front to turn off the alarm and someone called to see if I was okay.

I believe the system is going to be very effective for my daughter’s security. The sales rep was very professional, friendly, and informative, and I understood everything he was talking about. The service technician was very professional, friendly, and efficient, and he did a great job of explaining all of the services and how the system works.

Very impressed with Vivint. Rebecca is a great salesperson and Carlos did a fantastic install. I would recommend them to anyone to discuss services. It’s nice to come across people and companies you can trust, especially when it comes to the safety of my home and family.

Vivint security system representatives were very informative. They had patience with all the questions I had as a new client. Better yet, they had all the answers I was looking for. I recommend this security system because the equipment belongs Vivint. No 3rd party to deal with. Security System seems to be industry leading.

The technicians were very polite. They done their job very well and fast. They were done faster than I thought they would. They all know what they are doing. I am very pleased with the outcome and the service is great. I have to say I do feel safer now. Thank you.

Customer service and sales experience was very helpful and great. I love the equipment and the warranty. I had ADT which I was paying 50 a month with no cameras but with Vivint my payment is 20 more with a camera which I was grateful. Megan the salesperson was easy going and informant with the product. Issac who installed was amazing. He was so patient and help us through the process. I recommend to my family and friends.

I was a little apprehensive by the price but after seeing the products I’m amazed at what I will now be able to do. Top quality and user friendly. And Jason took his time to make sure I understood everything.

Terry, did an amazing job from the time he arrived on ground in guiding us on spots he felt would give us the best coverage to ensuring our puppies would not set off the motion detectors. Phenomenal work and great experience.

VERY impressed with Ryan. He is professional, well spoken, kind and courteous. Unusual for a young man this day and age! Oscar, Ryan’s trainee, was very nice, too. I’ve only had the security system a few hours. Love the 2 cameras and digital keypad, which they were able to install over my ugly phone jack. The whole team was very professional and courteous. Would highly recommend!

Wonderful customer service. The installation was quick and easy. Very professional and very quality service from the installation man. I would recommend this service to all of my friends and family, as it was recommended to me by my family. I now feel safe at home alone and confident in my security service.

Great experience setting up Vivint! Looking forward to using all of the features and having the peace of mind provided. Set up was quick and efficient and everyone I’ve interacted with has been friendly and competent. Would recommend to friends and family!

Dependable and easy to use. Great diagnostics and alerts. Good response time when activated. Camera doorbell is awesome. Interaction and control with my smart phone is also a great feature. The cost is the only detriment.

Tech was very professional and very nice and knowledgeable. He knew what he was doing and cleaned up after himself he done a good job at showing us how to use the Vivint system. I would recommend Vivint to my friends and family. Thanks.

Absolutely amazing customer service from the initial call to the insulation. We have had other very recognizable alarm companies in the past and Vivint has been by far the easiest to work with. Technician was knowledgeable and took the time to worry about how each device would look on our home. Would highly recommend.

Like the doorbell and alarm system. The technicians were outstanding and they went out of their way to assist me and answer all my questions. I feel safe and secure with my system. Thank you. I appreciate the two young men.

The tech was on time, nice and very knowledgeable and instructive on utilizing the entire system. Operating and utilizing the system on my phone is very easy. I will recommend Vivint to anyone I know looking for a home security system.

Tech was on time with a text before arrival. Mask was on before entering the house. Explained everything as well as walked through with the hub and app. Wasn’t in a rush, even came across a problem and took plenty of time to detect what was wrong.

It has been a experience thus far. Installer was professional and respectful while in our home. Technician wore his mask answered any questions we had. System seems to be working fine and we look forward to feeling more secure with the monitoring.

We were very happy with our installation. Everything went great. He was easy to work with. No complaints. He showed up on time, make sure we understood everything we were getting, made sure we were happy where all of the cameras were. Would highly recommend.

We had the best installer you could ask for! Devonte was kind, courteous, determined young man you could employ. :) I had to request an early appointment, not only was he on time, he called the night before and confirmed. I would highly recommend this company to anyone. :) I am extremely pleased!!!

The representative was very knowledgeable, patient and helpful while we set up our new account. She had a lot of knowledge of the system and how to activate a new account. She was patient while teaching me how to use it.

I was very pleased with the whole process. Dillan was an excellent installation tech. Very knowledgeable and considerate in his installation. The system is much nicer, and more user friendly than the outdated ADT I had been using. Would definitely recommend Vivint to my friends and family.

My experience with your team was amazing! Both your rep and your installer were very knowledgeable and thorough throughout my Interaction with them. The installer was very professional and I hope to work with him again. I hope that this company makes every experience the same as my first experience with them, which is absolutely amazing!

Very professional and experienced, the way he did his job was very fantastic, I would recommend anyone who would like to install security cameras in their home or business, Vivint is the best company to go for it. Don't hesitate. I like it and you will like it too.

I had about 5 different people come to my new house on the same day for different services and he was BY FAR the best one. Was extremely knowledgeable of the product, answered all of my questions and made me feel comfortable to still work on other things since it was moving day. Would recommend to anyone!

It needs to be mentioned at time of scheduling the appointment that the finance holder must be home to complete the paperwork. My husband wasn’t home and with him being an officer and not eligible to get to a phone or computer this appointment didn’t go smooth. There was an hour delay.

Blake was excellent to work with. He was professional and swift. He answered all of my questions and also told me to reach out to him if I needed. Overall I am very satisfied with the whole experience. I will definitely be recommending Vivint to everyone for their home security needs.

The technician was amazing!!!! Not once did he make me feel like I was bothering him with the bombardment of questions I had for him! On top of that I made changes mid way and he did not once get upset or sound irritated instead made me feel like a king. Love this company and after 5 years of service from ADT I can with CONFIDENCE say “goodbye forever ADT. Welcome home VIVINT!!!” Life long customer after this experience.

The tech was professional and kind. Just class act! The one complaint I have is the salesman and techs do not communicate very well. I’m also needing to talk to Tanner the salesman again because I paid $51 instead of 21 to receive an extra $200 off. If this can be taken care of it’s 5 star rating.

The security system only works part of the time. A lot of it depends on your Internet and the speed of your Internet. If you have any problems with the system you have to be home before they can reset anything and you may be on the phone with them for hours as they have you continue to try different things from their panel on your wall. So if you happen to be out of town and something goes wrong with the cameras or the system in general and you don’t have someone who can go to your house and be on the phone with them the security system is worthless. Also every five years when your contract or the payment that you’re paying them expires you have to purchase all new equipment because they do not support any equipment that is over five years old. Even though they tell you there’s a lifetime warranty on all the equipment.

I decided to go with Vivint over ADT, and couldn’t be happier. Not only was Jason (the installer from Vivint) consultative. I would go as far to say that he went above what I would expect from any installation professional. The security solution itself does everything I expected it to, but @ a lower cost than some of the other vendors I contacted.

After local car prowling incidents we decide to look into home security. It was amazing how many companies and options are out there. After calling Vivint all of our questions and concerns were addressed in a timely and professional manner. On the installation date we were consulted with every step of the way. They did a great job with the installation and even cleaned up. Our tech did an excellent job walking us through the system. Ultimately you get what you pay for. Although Vivint was a bit more expensive I feel like they have my family's best interest in mind and I would recommend them to anyone looking for a trusted security group.

I have a friend who uses your company. Through experience with them I was very impressed with the service provided. I was also impressed with the professionalism and courtesy of your sales representative. I also liked how you worded your contract. I felt it was very customer-friendly.

On yesterday a representative from your company installed our security system. His name is Willie **. He went through everything with us and left us with peace of mind. Thank you, Todd. Undercover Boss my dad Michael **, Memphis, Tennessee referred me.