Vivint Reviews

The young man that installed the units did a great job.

I will NEVER go with Vivint again! The salesman lied to me about my contract. He showed me one contract that wasn’t the correct. The amount was much higher , the cancellation was 3day and he told me 30. I already had an alarm company I was with. I still owe that company, he promised they would pay my balance. I owed 2000. They were only going to pay 500.00. I would be responsible for the balance of the old company. They took my old alarm pad down. When I cancelled, they claimed they couldn’t put it back up. Now I have pay for old company to replace it!

After careful consideration, I decided to go with Vivint as my new home security provider, seeing as they had the most state of the art equipment and met the demands of which I require. I spoke with the sales manager, Mike who is a really nice guy, knowledgeable, and he got me a quote and short order and absolutely detailed to the letter of the law everything that I requested and gave me their best option. I would not say that is the cheapest option but they do offer financing and they do offer discounts and I asked for the top of the line and surveillance equipment, which is what caused the price to tick upward. However, there are many options and I've used other security companies before, and I would highly recommend given Vivint an option when it comes to home security before you commit to a company. They also provide 24 hour monitoring.

Everyone was so patient with me and was comfortable in my home, although my air was acting up! Especially the tech, and I know he was hot, but he patiently worked and explained everything. I am so pleased to be back with VIVINT!

Salesperson (Danny) was very knowledgeable and courteous. Install person (Joe) was very courteous, did a great job and explained everything very well. I recommend this service.

Scotty did a great job explaining everything I purchased. Romeo installed everything flawlessly!

Darrel was great! Very personable and very helpful, the whole process was seamless!

It was a good experience with service tech and he had knowledge of the equipment, where to place them.

Just got this system installed, so far so good. I like the keypad with all the features, and so far, the cameras are really good. I like that I can zoom in and out.

Travis and Jacob were extremely nice helpful young men! Wonderful personalities! They took their time to explain things, which was so very appreciated!

He was on time to do his job, very pleasant young man, he also went through everything with me. I would recommend him to anyone.

Sign up was easy and I loved that the technician was able to come the same day to do installation. They are very professional and got everything I needed, now my home is secured and feels safe. Thank y'all for the great service.

My service tech was great and well mannered young man, he was very knowledgeable of his job, he took his time to show me how to set up my system, if I could give him a 10 I would, because he did an amazing job.

Vivint is a very professional, polite and courteous home security service company with a affordable price arrangement. Ms. ** is a kind hearted person so is the technician Mr. **. The cameras were installed and working perfectly. I'm so glad to be a part of the Vivint family. I love my new security system setup. It's what I'll be recommending to my family and friends.

System goes offline often. Thermostat is completely offline AGAIN. I don’t know what the point is. I’ve never had a problem with Blink unless a huge storm hit and only Offline when internet is down. Too much money to have this many problems.

Customer service was great, explained everything so that I was able to understand all the information easily.

Jeff is awesome!!! My air conditioner is being serviced, and he had an awesome attitude and beautiful personality while sweating while he was working… It’s a pleasure doing business with him!!!

Overall great service and knowledgeable about the product.

I am writing this review to warn other consumers about my experience with Vivint. I had been an ADT customer for approximately 13 years and was experiencing a battery failure on my alarm panel. While driving, I attempted to call ADT’s customer service number, 1-800-ADT-ASAP (1-800-238-2727), but accidentally dialed 1-800-237-2727.

Alejandro was great! He explained everything and made the switch easy! The tech that set everything up was also very informative and efficient!

Tristan provided knowledgeable information with his product and was very helpful.

Great customer service. Fast and efficient. Cameras are very clear.

Jacob was professional and informative. He explained the service perfectly and did not push anything we didn't want.

Easy setup and install, super friendly and very dedicated to their job.

Luke was a great salesman. He was not pushy and explained how everything works.

What a great experience!!! The workers were very courteous and knowledgeable. Displaying their IDs! Explaining the process, asking if any questions. Great. Even asked about removing their shoes entering my home.

They made the whole experience super simple and quick. Same day as order, we had the guy there to install.

I love my home security is the best thing in the world, plus the cameras and everything is clear.

Great sales experience and quick install. I feel safer already. Thank you.

I was pleased with the whole process. The sales rep. Derrick, and the technician Tanner. They had patience and walked you thru everything.

Daniel was an outstanding tech for our Vivint system! He went above and beyond for us and did amazing. Thank you so much!

Everything was great. Very professional. Excellent service so far.

Everyone was nice, knowledgeable, professional, and patient.

The service was great. The cameras are everything I wanted

Very confusing for me because I am not tech savvy.

Representative was excellent and knowledgeable about system and technician professionally installed equipment.

I just got started with Vivint today. I spoke with Erick and he was very professional. He went out of his way to ensure I got everything I needed and wanted. Took the time to go through each package/device with me. He was amazing and friendly. Rodolfo was quick, nice, professional, and helpful when it came to the install of my equipment! 10/10 definitely recommend! Thank you guys

Just got the system yesterday, and I’m really satisfied with the equipment and the team that came and hooked it up. They were quick and nice to work with.

First of all the Sales Representative was very nice, knowledgeable and explained the product thoroughly to us. We are Seniors and it is so easy for us to work the system. The system we got was enough for our home. We finally got an alarm for our home and feel so much more confident with the system. It was also affordable for our budget. We got front door doorbell camera. This is a protection where we do not have to open front-door for anyone. Good for us Seniors. We alarm our home when away and also at night when we are here. I highly recommend Vivint. Great price for what we got.

Great Service, Tech was very knowledgeable and helpful.

The service and technician were both amazing. Sean helped us understand great positions to cover the areas that we wanted to. He was very nice and helpful when explaining the setup as well. Highly recommend.

It was fast and easy and very comfortable. I’m glad I had the opportunity to sit and speak with team member Colby.. Good dude, good service…. Two thumbs up, you should try Vivint.

Mr. Brian ** is an excellent technician. Brian showed professional skills. You should be proud to have a valuable employee like Mr. **. Thanks

Kind, quick, thorough, easy and very professional!

The tech and representatives were very thorough about the prices, what to expect and how the equipment worked. They were very friendly and informative.

I don't really have anything to say but the service was pretty good.

They did an excellent job from the beginning to the end.

I want to Thank Jamie for the outstanding work and suggestions that he requested. He did an awesome job. Keep up the good work and great personality that you have.

Vivint is an excellent system. We are not very techy but the system is so easy to use. Juan was excellent, he explained everything very well.

Very fast and professional. Did great working around the house. Showed me how to work everything before left

My experience with Ashton was awesome! He was knowledgeable about the products being offered and he was courteous. It was great experience.

Gabe visited to go over what Vivint had for security and the difference between them and ADT. I found it quite enlightening and decided to go with Vivint.We set up the install appointment the next day. At 1230 Dylan showed to install the system. We walked through the house so he could be see where each piece of equipment needs to go. I then left him start the install. He was exceptionally courteous and really knew his system. Just the install was so much better than ADT.

Salesman came to the door in the evening. Signed up for the service and finished up around 9pm. Salesman informed us the technician was en route to conduct the install and would arrive in 30 minutes. Asked him and told him several times to do the install the next day or another day as it was late. Gave us the runaround and the lies that he has no control when the technician arrives as we go into a queue yet as soon as he submitted everything the guy was on his way and he had his cell phone number. Basically forced us to do the install that night saying it would t take more than 30 minutes and he was almost there.

The fellas did good, I just didn't expect the install to start at 10:30 at night. I knew it was too much work for one technician, but I did not expect there to be five five grown men in my home till after 2:00 a.m. After the technicians left the AC kicked on, and was blowing hot air. Had to figure out how to configure it at 2:40 in the morning. There was also debris left in various areas that didn't get vacuumed up. Overall I love the equipment, and the installation was successfully completed.

I’m sure the products are great and the system actually works so I have no issues with the actual system. What I do have issues with is the sales and service. They are doing door to door sales and make the young kids almost beg to get you to get the system and then literally install the system right after talking to them with almost no notice and this was around 9 pm on a Wednesday night. The installation was not great either, our installer kept leaving our door open when it was very hot and humid outside. He also left our front gate open when he left so when my wife let our dogs out to go to the bathroom later they got out, she is pregnant and cried for 15 minutes over the incident. As I said I’m sure the actual system is probably fine, but the sales tactics are awful and the install is not great at all. Not worth the high price tag. The products alone they value at around $2500 that you finance for like 5 or 6 things; way overpriced.

My salesman and technician was very pleasant and helpful. They was straight to the point and did an amazing job.

Dude was nice and understanding and communicated well. He was able to help me with what I needed.

Sergio was very helpful. He explained things very well and was flexible. Would recommend him to anyone.

Nick did an outstanding job installing my security system today. He was professional, knowledgeable, and took the time to explain everything clearly. What impressed me most was how patient and kind he was with my four-year-old, answering all his questions with respect. Excellent customer service all around!

Installation tech was awesome, very professional and explained everything! The salesman I spoke with was also great! Very professional and answered all questions! Definitely recommend and will be referring them to family and friends!!

Got our system installed today and we are loving it so far. Having a peace of mind knowing my place is protected is definitely worth it. Philip did an awesome job installing and explaining everything.

The sales manager and technicians were very kind and efficient

We just bought a new home and the Vivint team was very helpful in setting the system up.

Two of the cameras was not placed where I wanted them due to, “We’re not allowed to place them there.” Doorbell camera will not shut off notifications while I sit on the porch.

Excellent service by Bailey. She definitely know her job. Very informative. Very good details.

Very long process, I was gardening and the rep came along, I work nights so I don’t have many days when I am awake and feeling good enough to get out and do something I love. I really didn’t want to be bothered. The rep was pushy. Even after I explained my hectic work schedule to him, he offered to leave for 20 minutes so I could finish what I was working on, but who wants to be rushed when they’re finally getting to do something they enjoy. Trying to be nice, I agreed. He offered better deals every time I told him “no, I don’t think so…” Took extremely long, drawn out process. Wasn’t counting on spending ANY money on the spot OR direct draft from my account but he suckered me into paying installation fee of $50. )-

Salesperson was personable and cared about his work, but I wish he was more knowledgeable about the install process and all the components, equipment, and lines that had to be run throughout my house. Installation team not so much. They were rushed to get to their next job and they were not thorough in running lines or explaining the entire process. System went down same evening as install and has not come back online despite troubleshooting. Rush job and no assurance of proper connection with my internet provider who Vivint knows has issues.

The sales rep was very personable and informative. He explained things for an old lady to understand. We spoke around 5:00 and they installed their product by the time we went to bed the same day.

Nothing but wonderful things to say about Luke! Friendly, and knowledgeable! Was not pushy just informative. Couldn’t recommend a better salesman.

The individual demonstrated exceptional professionalism and provided clear, comprehensive instructions on product utilization. Their performance was highly effective, and they consistently adhered to established timelines.

We had Vivint at our previous home just sold but it came with that purchase. So we didn’t have the full customer experience. This time we built a home and had the system installed. The technician that worked with us is named Gavin and he was awesome. He explained everything from start to finish, actually asked my input about where I might want equipment instead of just randomly installing, and was just simply enjoyable to chat with. So this review is more about the purchase/install experience, which was great. The product itself is something we had to have again.

Vivint made upgrading my home security feel effortless. Both the sales and installation teams were friendly, professional, and genuinely focused on building the right setup for my home. They took the time to understand what I needed while keeping the whole experience smooth and efficient. I’m impressed with the service and would recommend Vivint to friends and family.

The service was great. The installer was kind and quick.

Super kind and fast work. Really appreciate it, great banter. Explained everything so well

The installation and service that Isaac provided was unmatched. He was punctual and professional. He made sure I was knowledgeable of the product and how to use it

Was surprisingly pleasant the tech answered all my questions. Was really glad I choose this company. Had other offers but by far exceeded my expectation.

I had a great experience with Vivint customer service from start to finish. The technician, Charles, was very friendly, professional, and made the installation process easy and stress-free. The customer service team was also extremely helpful and friendly while getting my service started. Everyone I spoke with was patient, knowledgeable, and willing to answer all of my questions. Overall, the entire process was smooth and welcoming, and I truly appreciate the excellent service.

Very helpful, nice, answers all my questions. Very knowledgeable!!!

The representative Enzo and the technician Kyreese were very professional and polite!

Both the sales representative and the installation technician were very knowledgeable, polite and professional. Whether or not everything I was promised comes to fruition remains to be seen, as I've only had my system installed for 1 day.

I had my service installed today. The communication was great. I had a good idea of when the rep would arrive. My technician was professional and efficient. He made sure I understood how to work my system and helped me set up the app. I'm very happy so far.

On time. Felt like family looking out for one another. I love I can see my whole house inside and out and customize sounds price is so affordable. Downson my sales rep and Kee my install great guys.

I purchased the Vivint security about 2 years ago. I recently moved. When I purchased it, I was told that if you move, we will reinstall to your new residence at no charge. WRONG. My system was taken out of my old house on April 27, 2026. 150.00 charge. I have had 5 appointments to reinstall at the new house. No one has shown up yet. They say that they don’t service the new area. With that being said, my son lives 3 houses down and has the same system as I do. Every phone call to try to get another appointment to install is no less than 1.5 hours. I have taken off work for each of these apt times and no phone call, I won’t be there today; they just don’t show up. I’ve asked to speak to a supervisor. I’m refused. Oh and to reinstall is another 150.00. This is the worst company that I have ever had to deal with. I don’t recommend them to no one just because of customer service.

The young lady El who did the install was very thorough and professional …Her personality was 10 out of 10, and I never say that about anyone!!! The serving and system is amazing.

The technician came to my house. He put everything together, took time out to show me how it worked. And he was very kind, the salesperson call me today to let me know that they were running a little behind.

Vivint equipment is great. But them as a company awful. I paid my equipment off and canceled my service with them. They continued to charge me for three months. I reported them to the BBB. I have talked Terri ** with the resolution team. He didn't tell the truth. After this was done with. Vivint started charging me again after I sold my home. Vivint customer service has a communication problem. I talked and talked with them more than 20 times. Still can't get it right. I have talked to many who have went thru the same thing I been thru with this company. Never ever get Vivint home security. They are that bad.

I have been a Vivint customer for years. First, the quality of their cameras is terrible. Unless someone is standing right in front of it, it doesn't pick up anything. My Google Nest camera picks up everything including wild animals. I recently had a racoon on my patio right under my Vivint camera and it didn't pick up the movement of a wild animal. Second, when one tries to cancel their service, they make it impossible. They transfer you around to several people trying to sell you more of their services.

Had a great experience and our Technician Jason made our experience even better. He came early than the appointment time to ensure we were good to start. He used that time to prepare his equipment and ready by the scheduled time, and he began at exactly 0900! He wired our home, set it up, and now we are ready to go! We have our cameras set up and now that gives me a warm feeling that we can track our packages, who walks up to our door, and who accesses our vehicles at my garage. Thank you Mr. Jason ** for making our experience great!

My team was very professional and patient. They explained everything clearly.

I loved the representation and the tech guy was very good too. Sinon I think his name was. Not sure what the tech guy's name was but they were both awesome! Thanks again. I needed this!!

Jason was an outstanding technician. He was professional, courteous, and extremely knowledgeable throughout the entire service visit. He took the time to explain everything clearly, answered all of my questions, and made sure the job was done right. His experience and attention to detail gave me confidence that the work was being handled properly. It's not often you come across someone who combines great customer service with such a high level of technical expertise. I would highly recommend Jason to anyone needing service and truly appreciate the excellent experience he provided.

My technician, Ryan was excellent. He was very professional and thorough. I was overwhelmed because the sales person did not explain everything that it was going to take for Installation. The sales person did not do a walk-through of my home to explain the coverage I would need. I have many windows. The technician, Ryan explained everything before the equipment was installed, which lowered my anxiety level. I appreciate his patience and instructions.

Armond and Danelo are consummate professionals. Outstanding presentation and salesmanship (Armond) and excellent workmanship (Danelo). I’m happy with my experience so far. Keep up the great work, gentlemen.

Easy process and technician was very efficient and knowledgeable.

Franky was professional and knowledgeable with the product. Only feedback is communication prior to arrival. I had no awareness of when he would be arrive. Otherwise, great service overall.

Very professional and experienced installer made it very easy.

The customer service I received from Gavin was top-tier. He explained everything very well. He was very informative.

So far great. New user but works great. Going to be great using this new system.

Great customer service and a beautiful product that gives you a peace of mind. My sales Rep Juan ** was very knowledgeable about the product and services offered. Very friendly and welcoming. Very straightforward and professional. My tech Joshua was very efficient, quick, respectful and knowledgeable. Joshua was very kind and personable. All around a great experience.

Very pleased with my Vivint experience… Very supportive sales representative, Adrian, and excellent and fast installation of equipment by Bryon. I highly recommend.

Umay was very personable, professional and informative!

Showed up when he said he would, explained process and got right to work and installation was completed in no time. Great job, very personable, and wasted no time. Thank you

Great customer service and taking the time to thoroughly explain every function.

Carl ** and Frankie were all great. Fast, courteous and professional.

The installer was very knowledgeable, professional and helpful. He and I had to talk to the customer service rep to rectify an application issue. Everything was installed and explained to me without issue.

Everyone was very friendly and provided amazing service. My original technician ended up being late; however, I truly appreciate the technician who was sent as a replacement. He was friendly, polite, and very thorough and detail-oriented. He made sure that my system was hooked up with minimal visibility of the cords, and he took the time to explain everything clearly before he left. He answered all of my questions, ensured everything was working properly, and left the area neat and organized. Overall, I had a great experience and would definitely recommend their services to others.

Dave in sales and Geno the technician explained everything well, so I felt confident in this new service. At this time, I am very pleased and feel safer. Thank you, Vivint!

He got everything done in three a half hours. He was very good explaining how to work the system. And asked if I would like to have anything else added to my account.

Ryan provided excellent and professional services while installing new equipment for our home. He also made a couple of recommendations for installing a new lock system and window sensors which we agreed. Great job and great service done!

The technician, Enrique, was simply the best. From the moment he arrived until the very second he left, he was knowledgeable, patient, and extremely courteous. He really made the overall experience positive. I had a couple issues with my credit lock blocking the initial sign up, and he was able to assist me with handling everything. 10/10 give start treatment for sure.

Mike did a phenomenal job explaining the services available. As well as making recommendations for services that are beneficial.

All the employees that I interacted with were very professional and helpful. They installed the system fast and did not make a mess of anything in our home. Would highly recommend.

Walter and Lucas were very professional and understanding of my needs. Walter went over everything and shortly after Alex the technician came to install. Very pleased!

Tech Danny ** did a wonderful job. He was very thorough and explained everything to me.

Product sold itself, installation was quick and easy up and running, installer was well trained and very professional and on time!!!!

My sales representative Rashaun was very pleasant to talk to, not too pushy nor eager to get the sale. I love my system. It’s better than the competition.

Vivint is truly amazing!!! From the moment we called all the way to completion of the installation, we received excellent customer service. Isaac & Jason were our technicians & they we both very professional & took time to explain & walk us through the setup. I struggle with technology sometimes but I was able to understand everything. The price & the products are reasonable. I highly recommend Vivint to anyone looking for alarm systems. We have referred 5 people already.

I would give it 0 stars if I could. We just moved to Williamsburg and we had our service installed yesterday. It took them 7 hours. They messed something up with the thermostat and now we have no AC. It is supposed to be 90 degrees plus today. It has been a nightmare trying to connect with any customer service agent that isn't AI or that can actually do anything other than send messages to other departments. After 3-4 hours on the phone and chatbots, they cannot send someone out today to fix their own mistake and we have small children. They told us we have to sit in the heat and wait for a week before they can fix their own mistake. RUN, do not walk, away from from this company in Williamsburg.

Never use this company. Overpriced, but cannot cancel. Their agents probably get paid when you try to cancel to get you not to, so they don't. Took me the final time after being billed from October until end of March, sitting on the phone waiting and waiting to get it done and confirmed. Then they still kept billing me and then won't refund anything even though they can see the calls to cancel. Full story is we called to cancel our Vivint account on October 8, 2025. The person on the phone offered free equipment, reduced rates, etc., to stay, but we had already left.

Very good job from the serviceman. Friendly and efficient.

I had a great experience with the salesperson and the technician.

Kevin was very polite and knowledgeable. Installation was provided quickly!

Great experience. Very friendly, punctual. Knowledgeable.

Only 1 star as I had to choose at least 1 star. The salesmen are very persistent, annoying, rude, and ignorant of individuals having "no solicitation" signage. When you ask them to leave, they tell you they are only asking for water. They refuse to believe you that you no longer have their services.

KL was very professional and informative. Very thorough explanations. Definitely a TEN out of TEN!!

My installer was Lewis and 5⭐️ across the board, his communication was exceptional even before arrival, and during the install he continued to give updates. He walked me through and made sure I was at complete understanding before he left, even when I had a slight bit of CS issues, he was still very positive, and for my first time with this service to receive this type of service was exceptional and I Thank you Lewis.

Excellent customer service and professionalism. Explained multiple options and provided detailed answers to questions.

Mr. ** was respectful and patient with me. He explained every detail concerning Vivint services and equipment, I truly thanked him for taking the time to explain everything to me.

The tech and the rep was very cool laid back people. The conversation was top tier. The sale was top tier so I recommend everyone to get Vivint.

Technician was quick and efficient. Information was provided and all questions answered.

Good service and good security system and good promo codes too.

Helpful and knowledgeable installer with great expertise in the field. Patient with answering questions.

The person that was over at my house to help me get my security system setup was very helpful and a nice guy and took his time to get everything working for me and getting everything setup as well.

Techs were polite, knowledgeable, and most importantly, fast!! In and out so I could get on with my day!! Awesome job guys!!

Got the Vivint total home package and I am pleased and impressed. Tech showed up on time, walked me through everything, and hid all the wires. The smart home + security combo just works. No false alarms, fast alerts, and support actually picks up. 5 stars.

Security is something you don't realize you truly need until something goes wrong. Unfortunately, when we needed this system the most, it failed. We purchased a complete security package that included cameras, motion detectors, smoke detectors, a video doorbell, smart locks, and monitoring services. During the sales process, we were told the equipment would be provided at no upfront cost in exchange for a 3-year service agreement.

Eddie was very professional and thorough. The whole team was wonderful.

Very excited and educated about the product. The Rep was good at explaining everything. And the Tech was very helpful.

They were very professional and worked as fast as possible. The installer was determined to ensure that everything was completed. I was pleased with their services.

The installer did a great job. Had a great attitude and set up everything very nicely.

The salesman was exceedingly good at explaining the available types of products and for getting a good deal on them.

The young lady (Danielle) who explained the system to us was very knowledgeable about how the system worked. And the tech guy was here within the hour to install the system.

Great job, very patient technician willing to advise and explain the installation as he moved to the next step of the installation. Very knowledgeable of how everything works.

The tech was so friendly & nice, keep up the good work, young man. 🫶🏽

Thank you so much, baby professional and he’s very helpful. He look out for me a lot. I really appreciate that.

Customer Service is very important to me. Vivint has demonstrated how valuable is to treat their customers with dignity and fairness. Starting with Beto ** who is very knowledgeable and respectful, and Roberto, the technician, who did an amazing job at my house, I definitely have to highly recommend them to anyone looking for the qualities I explained above.

It was great experience! Zack listened to me and worked within my budget, and the install tech was very friendly and professional!

I’m glad I opened the door and took a chance on Vivint. My sales rep, John was extremely personable and was patient to answer my questions. He was not overbearing and made us a plan that worked within our budget, with way better value and quality than a competitor I was using. Amanda did our installation and she was also very professional. She explained everything to me, took time to review her installation, and gave me an orientation to my new smart home. Although I'm a new customer, I know Vivint is giving us a peace of mind.

Jayson came to my home for installation of more than 40 pieces of equipment. He messaged me with an ETA, arrived on time, was professional, courteous, and knowledgeable. He made good recommendations on placement. Due to the amount of equipment, the install took well beyond the normal timeframe. Jayson kept the positive attitude and continued working until the job was done. HIGHLY recommend Vivint as a company, and Jayson as an install technician. Thanks so much!

The technician who came out was awesome and very helpful. Great customer service!!

Great experience. The technician let me know from first to last on what he was doing.

After a few hiccups with the incorrect work order, the tech was able to get everything figured out and got my system installed. He was thorough and cleaned up after himself. He explained how to use it and walked me through setting everything. I am excited to use my new system.

Russ was great helping me set it up and getting everything started.

I have been searching for a new security company to replace ADT due to their poor customer service, and I thought I had found a reputable option in Vivint. On May 30th, I spoke with a representative named Cody about their services. I am very straightforward when discussing my needs, particularly because I have a nonverbal autistic child who is prone to elopement. During our conversation, I expressed the urgent need for a security system.

Perfect customer service. Walked us through everything he was doing. Helped me with the completing my setup.

Rewarding experience was had. The Agent Gabe was very helpful and knowledgeable.

The young men I dealt with were knowledgeable and professional. Very courteous. They did what they said very timely. The equipment is very user friendly. It was a very good experience.

Our rep Mike was great. Very friendly and our tech was great as well. They were both very efficient and we got all the security things we needed to keep our home safe!

A very reputable and professional company. My technician Justin, arrived to install my Vivint Security System. He was friendly and attentive. He explained and helped me to get started with my in-home system. Thank you Justin, you are awesome! Keep up the great work.

The process of the installation was terrible. The job was scheduled for 4 hours but lasted 6.5 hours. Honestly I could have installed this myself in 2 hours at the most. Installer was on the phone having conversations with multiple people that delayed any of his work. He was prepared with equipment and I had to give home staples for the wire because he had none. I also helped him because he was taking too long. The service of the equipment very user friendly and great quality but everything leading up to that was terrible.

Professional, knowledgeable, fast installation but took time answer questions.

I experienced great customer service (shout to Jordan). Very knowledgeable agent. Very helpful and patient tech. I highly recommend Vivint to anyone.

Cody was an excellent technician. He answered all of my questions. He took his time to explain everything. He work efficiently and well. I am very pleased with the installation and customer service!

Installer was very knowledgeable. Was able to answer all questions about product, very pleased with the results after he w. Very pleased with the installation.

Horrible. Too much for them not to monitor your home. And they hire non English speaking individuals who don't understand the language. Frustrating!

The installer let my cat out… TWICE. The first time I was like damn. The second time I was like WTF DUDE

Our agent, Matthew, has plenty of experience in installation and he answered any question I threw his way with clarity and patience. Even when he ran into a couple of issues, his problem solving skills were top notch. Additional bonus points for showing up on time and grade A professionalism.

Everything was set up very well. Just unable to connect to my home server platform, unable to watch the videos and connect with the app.

Initially I was satisfied however the price of the equipment quoted is not what I am financed. The agent lied and misrepresented what my offer was. Would not recommend this company.

Polite, took the time to explain what the system was capable of doing.

Ron ** was terrific even though your app didn’t work for over an hour during the installation. He was informative, kind, and patient to cover all of the details and our questions.

I was very pleased with the service provided to me by Joe and the other workers. I was pleased at how quick he delivered.

Honestly the system is just like the other camera companies and the price is way too high.

Our Vivint Representative, David provided EXCELLENT customer service. He answered all of our concerns, explained everything in detail concerning the new equipment with patience and detail. He also took the time to review the billing for the new system. We were very satisfied with his professionalism!

Trey was very respectful and very humble. I just love his spirit. Thank you for being the person that you are. Whenever something goes wrong please send him. Thank you. 😊 🙏🏾

I had an excellent experience working with Taylor from Vivint. From the very beginning, he truly listened to what I needed instead of trying to push a one-size-fits-all solution. That alone set him apart. Taylor is incredibly knowledgeable about the system and took the time to explain everything in a way that actually made sense—no pressure, no confusion. His professionalism stood out the entire time, but what I appreciated most was his humility. He was confident without being pushy, and genuinely seemed to care about making sure I felt comfortable and informed.

Very professional, efficient, knowledgeable, and detail-oriented. Highly recommend.

Kyle was great and informative. He provided steps of navigation of the app and wall unit.

Installation guy was great! Salesmen was absolutely abhorrent. In fact, he is all over our Facebook page. His sales tactic was inconsiderate and rude. If my husband had not already been bothering me to upgrade our driveway camera I would have called and cancelled Vivint based on this experience alone. I still might. I felt pressured and when asked if I could meet him after I was done working or give him a call he said he didn’t have time and there’s no way he could make time for me at a later date. Worst sales experience in my entire life.

Your tech Benjamin was very helpful and knowledgeable as far as help me get my system installed. He was customer focused and went beyond to make the install happen.

Excellent experience so far, I really love this product.

If I could leave zero stars, I would. First, you pay for their expensive equipment and the service techs tell you that there’s no contract with purchase of equipment. Just monthly monitoring. Fast forward three years and you sell your house. Surprise, they claim you have a year left on contract. BS. So the new owner of my home assumes contract. A year later, I start receiving bills from Vivint. An hour later and five representatives later - they still can’t get their act together. Can’t speak to a person that’s first language is English. God forbid should you say something off their script.

The sales rep was OK, but then they installed the system. They drilled holes in the middle of my wall, ran all the wires on the outside of my walls. It looks terrible and half the system keeps going off-line and now that I got everything installed the sales rep will not respond to me like he made the sale now I’m just nothing.

Our experience was great, the initial meeting with the Rep was great, he explained the benefits of using their product as well as getting the system in put within one day. The technician was very good, cleaned up behind himself and patiently walk my husband and I thru the system.

Very good service. 😃😃😃😃😃 Very friendly 😃😁😃😁😃 and nice. ☺️☺️☺️☺️🙂. Helpful. 👍👍👍👍👍 Great people. 💯💯💯

Good. Just great. Was very pleased with the work that was done.

Everything was great. The guys were courteous and considerate.

I really enjoyed learning about products and features my sales rep Andreas sold me due to his kindness and patience and installer Cole was also kind and patient being in sales and management. These guys I would refer to everyone. Thank you for your excellence and professionalism!!!

Absolutely the worst thing we have experienced. Technician here until after midnight, install looks like a $3.66 job. Missing equipment, some equipment we don’t even know what it’s for just placed where technician wanted to put it. Never consulted about where the equipment was supposed to go, technician just decided some of it.. One camera placed in wrong position mainly monitoring next door neighbor's backyard. Holes drilled through outside walls with no touch up or finish work. Sensors placed in positions never experienced before. Without a doubt a failed first impression that can’t be overcome. We will definitely be using the 30 day return guarantee.

Same day installation was great! The salesman and the installation team was awesome. The only downside was that I was not informed of how long it would take and they were here past midnight. If I knew that ahead of time, I would have waited to have it done earlier in the day on another day.

Our sales rep Marcus was very thorough and absolutely kind, funny and honest! We made a purchase and the same day we were installed and remind you they work late and hard, which was very rare with any company to work at night. Overall great experience. Our cameras are up running and working exactly how they are supposed to. Also the installers are phenomenal. Very kind, respectable and respect your house. Kind people. I would recommend the service 100%.

Trace is the best ever, very professional and knowledgeable.

I worked with 2 gentlemen. The first gentleman sat with me and reviewed everything I would be receiving if I chose to go with Vivint. He showed me options and was very personable. Then, within the same day as choosing to use Vivint rather than my current company, another gentleman came and got started with the installation of the new panel. He too was very personable and was able to answer my questions.

Excellent service from start to finish. Eric was professional, punctual, clearly very knowledgeable, & super patient. He spent 3 hours just waiting on me while I went back and forth with the sales team since I am a returning customer. He explained everything in a way I could understand and made sure the system was working perfectly before leaving. I really appreciated the attention to detail and how respectful he was in my home. Highly recommend! I have always had a great experience with Vivint technicians.

The young man who came to my door (Aiden) was very professional, informative, and helpful.

No complaints, would recommend their services. Technician was very knowledgeable.

The salesperson was easy to talk to, professional and able to answer all my questions, no matter how basic or complex. I really enjoyed working with him to update my old security system to one that fits my needs with better equipment. The installer was polite, efficient and helpful when demonstrating how to operate the new options I had chosen.

The service was extremely good, and the technician was on time and on point with everything he did.

Ar first I thought it was expensive, when the technician arrived and explained the service and what I would need, then I was relieved and comfortable with adding to my order. I'm very satisfied!!

Great technician. Informative. Efficient. Trustworthy. Timely.