Vivint

Everything about this process was seamless and efficient. My technician came by referral and did not disappoint. He was knowledgeable and thorough, and made sure I understood everything from pricing to billing to operating my new system. I'm not sure if his process was standard for Vivint, but I definitely feel as if he went above and beyond to ensure my satisfaction. A much better experience compared to my previous provider, ADT.

The sales person, Johnny was very professional and polite, he was not pushy and answered all of my questions, he went out of his way to make sure I would get what I needed, also the installer was very polite and professional. He installed the equipment in a timely manner and walked me through how to operate the system, I am very pleased with this system.

Mason and Paul were awesome. Mason was very thorough with explaining all the amazing Vivint features and absolutely sold me. Paul was very kind and walked me through the set up process and was very quick to install and show me how to use the app and monitor. I recommended to all my friends and family just from their superb customer service!!

Hello, Jared and the technician were very professional and friendly. I’m sad that Jared is leaving to go back to Florida. He was the best. Very personable and answered all our questions. I will be letting friends and family to switch to Vivint. I feel safer with vivint. I hope that they like it just as much as we do.

Now I can lie down at night and feel safer than ever. Thank you so much! When your single and a female I don't feel helpless because of my disabilities I feel more secure. I will be able to see who is at my door or property. I can not thank you enough.

I'm recommending this service to everyone I know. I really appreciate the techs that came. They were very nice and helpful. Not to mention they got everything done fast and stayed clean while doing so. After they left I felt very knowledgeable about my new system. Thank you Josh and Joseph.

Elijah was very professional and nice. He knew exactly what he was doing. He is very knowledgeable and was able to explain any questions I had. He was very courteous. He had really good manners. All in all, he is a very good asset to the company. Vivant has a jewel they should most definitely hold on to.

Vivint sales rep came my house made a lot of promises. We found out later the installation that suppose to be free is roll back to price. We didn't know we had to be a credit check until it hit may phone as a credit check. He said that Vivint only need your last 4 digit of social security number to make sure it's you. He also had no idea of how long the installation takes it over 4 hrs.

It was a great installation. I even added something after all the papers had been signed. He explained the paperwork thoroughly and all of the systems. Jon was awesome! He answered every question I had and made sure I understood how to use everything. I would definitely recommend them to a friend. Thank you!

Best professional home performance I have ever seen. Everything looks perfect. Easy to operate. Worth every penny. The salesman was very professional. The texts were very professional. Homeowner is very very happy. Big thank you.

Our representative Payton was absolutely amazing, kind, friendly and very knowledgeable about the services with Vivint. We felt very comfortable buying this service from him. He explained everything very clearly and my brother and I are really happy to have peace of mind now that our home is protected. So far everything has been good and I would definitely recommend this to anyone who wants to protect their home. It’s affordable and awesome to have everything in our home monitored and controlled through this app.

Excellent work. He walked me through everything. Gave me great advice on positioning cameras. I feel a lot safer now. He was also a very nice and personable. Worked very hard. He stayed from 8:00 am until 8:30pm to get it all done. Didn't leave or take breaks. I have already recommended him and the company to several of my friends.

Feeling good about my new home security system! The experience has been all positive from initial contact, through to financing, installation, app details and instructions for use. Jonathan **, the installation technician, was very professional, efficient, knowledgeable and polite. I've heard great things about this company and, so far, I am pleased in making the decision to have Vivint provide the protection needed for me and my family. I highly recommend this company. Thank you!

They entire process was "enjoyable" to the extent that it can be from a door sales experience. Ryan was kind and put up with our million questions, and our tech set up everything in a timely manner, and was sociable. He did not mind me watching him the whole time, even conversing with me the whole time.

Both the salesman and installer seemed knowledgeable and competent. Both were very nice young men that acted in a courteous and professional manner. I wish I would have had a little more time to have a hands on with equipment, but due to late hour, I could understand. I hope I enjoy the new system.

I would absolutely recommend to anyone. In our case, we were upgrading security systems. The custom, all-around ease of creating a package for your specific needs along with the price is second to none. Our salesman was extremely knowledgeable and easy to work with. Our technician was great. Between those two we were in excellent hands.

We had a good experience with our install. Our technician was very nice and worked hard. He clearly explained everything and took time to answer questions. Our cameras were not visible at the business location after home. I am hoping this will be easy to address tomorrow. The technician did offer to remain available if there were any issues.

Enrique came on time. He explained to o me everything clearly and patiently. He made sure that I understood and if I had any questions. When he left, he cleaned before and I felt quite capable of using my new security camera system. So, thank you Enrique for your exceptional services.

Our installation expert was timely, polite, and thorough. He kept us informed of everything he was doing every step of the way and was patient when we had questions. The Vivint company and every step of the way for our purchase and install was seamless, professional, and fair. I especially appreciated the video customer survey/questionnaire. It was obvious that the company had considered customers with potential language barriers and disabilities.

We were impressed with our friend's Vivint alarm system so we contacted them for an install. Our new system, so far, appears very robust, very clear camera views, nice app. Our technician, Arturo, was very helpful and informative during the install and really made the whole process very easy. We would recommend this alarm system to our friends

Rome ** was absolutely incredible. He helped us with everything we needed and answered questions about everything we were considering or on the fence about. The process was seamless and easy, and I’m so happy we trusted Rome to help us feel safe in our home. Loved everything about my experience.

Elaine was Very helpful, pleasant and patient from the beginning thru the end. Not being technology savvy, she made the transition very easy for myself and my husband. I'm also grateful that she'll be available to us in the future if needed be. The Vivint system appears to be the best choice in security system that we made. I believe we will feel a bit more safe at home with this system. I'll recommend it to all our friends.

My tech was wonderful! He is a very calm young man. His knowledge of the devices was clearly explained, and I felt comfortable with the whole set-up. Yes, I would recommend it! I'm excited to play around with the system and learn the ins and outs! Now, I will sleep soundly. No more worries about bad guys!

My service tech was very knowledgeable and did a great job on installation and explaining everything. Called to make sure it was ok to arrive earlier than the appointed time. Arrived with a great personality and was very friendly. I would recommend him to anyone. I don't normally give a 5 star rating but this guy deserves it.

Zach was superb with his attention to detail, knowledge of the different products and patience with us through the entire process. We have window and door sensors, motion and glass breakage detectors, and cameras. He also taught us how to take advantage of the app to arm and disarm the house from another location. Give this guy a raise!!

I was a previous ADT customer for over 10 years. ADT customer service has deteriorated significantly and I was ready for a change. Vivint is more expensive but I was hoping the equipment would at least be state of the art like they promised. It wasn’t, it’s the same crap I had with Ring. I actually wish I would have just kept the Ring cameras and found someone cheap to monitor my home.

I was quoted a price by the salesperson and they took twice the price of the product out of my account. I’m now waiting for someone to answer my call and return my money. I made sure that I was only being charged what was quoted because I didn’t have money to lose and be charged over.

The employees of Vivint were very informative and explained the products very successfully. The salesperson explained the products that I might be interested and would like to purchase. The tech crew were very effective and finished their work in about an hour. After completing the installation they walked me through the house and explained all the new equipment.

My sales representative was very well diverse and personal with his sales for Vivint. He explained everything & financial options. I explain I was looking system in my home with excellent monitoring & control of my heat, lock control, fire alarm & unlocking the door in case of a fire. Elijah ** was awesome young man & great sell representative for the company.

The installer was very friendly. Knowledgeable and made sure that I had a clear understanding of the products and how to use them. He took his time with installation and helped me install and understand how to use the necessary apps. I would highly recommend them to anyone. The service and the price are great.

Eric and Elmer were a wonderful team. Very satisfied with customer service. They were very friendly, patient. Would recommend this company to anyone. Thanks again for helping me protect my home for my family and I. If you were thinking about choosing Vivint this is your sign.

I’ve been trying to reach out to create an account and account password, and since the package has arrived, I have not been successful. They sent items that I’ve been trying to reach out to create an account and account password, and since the package has arrived, I have not been successful. They sent items that weren’t working. And I’m just very upset. I still don’t have Vivint in my home and still nobody can reach me. I guess if you want to feel like you’re not in charge, go with Vivint. I feel like I’m not a priority or just worthy. Vivint is **.

The install was a bit lengthy but the tech Installing the equipment was great, and so was the sales rep. The only issue I have is the app stopped working as soon as the installer left and I can't log in from my phone. The equipment is top notch and I love the lights in addition to the camera. I am able to see everything in the front and back of my house. No more blind spots.

Honestly, best system I've gotten! Quality is spot on. High definition! I Would recommend to anyone! I’ve gotten this system because someone tried to break into our home..and also they been stealing Kias lately and our whole family has kias so it’s been a good system so far! The panel is easy to use, you can also view each camera that is on and recording on the screen.

My technician took time to explain that the new module was taking over my system to placing the new camera up. But didn’t say he was not taking down the existing system that I had up. So I will have to take this system down or hire someone to take it down. Other than that, my tech did a great job.

Good tech (Francisco) made it easy to understand during a hectic day with construction and electricians working in the midst of him explaining Vivint to myself and my wife. He demonstrated the processes in a patient and professional way. I will practice and if I have problems the tech left his card so that we could call him personally if any problems arise. I am confident that Vivint will do the job of keeping us secure and safe (fire and carbon monoxide detector included).

I previously had Brinks and hated it. The person detection would only trigger about 30 seconds of video and it took forever to notify you. After talking with Brendan my salesman, I knew I wanted to switch security systems. Mike the installer was able to squeeze me in that day. He did an outstanding job installing my system and walked me through the whole process on using it. Everything looks great and I feel like I was really taken care of. I would absolutely recommend this security system to anyone and if you’re in the Colorado Springs area ask from Brendan and Mike!

Good everything. They came in. Did a good job. Didn't take long. So far I'm very satisfied. I would recommend them to the president of the United States. They did a good job. Far as I can see right now. Friendly and fast. I'll give them.

We had a Very knowledgeable and patient installer answering all our questions and concerns. Morton was personable, polite and efficient with the installation. We like the app, cameras and ease of use. Also the customization of the system. The camera quality compared to our existing system is far superior. We will be recommending the company and him. We look forward to using our new system.

Vivint works for me. The ease of using the App or Hub and having full control of my system are the benefits. I had Vivint in a previous home and a different company in my new home. I have missed Vivint since moving in. Once you have Vivint-you need it again. I have it back and couldn’t be happier.

Love the features so far. Love the weather and time too. Wish the wall mount was a little more sturdy. My toddler already knocked the hub off the wall. Amazing sales team. Best installation. Great guys to work with. The doorbell has an amazing range. Clear audio. Love it. Can't wait to check out more cameras in the future.

So far I satisfied with Vivint, however not all components are installed yet. I will be happy when everything is in place. Salesman was thorough and technician was very good. Honest and really knew what he was doing. I look forward to using the complete system soon. I am a little concerned about how all the components will work together.

Forte was awesome, came and installed the system flawlessly. He also took his time and explained all the features of the system and repeatedly asked if we had any questions. He was awesome. He showed me how to download the app and went through it line by line. It was late but he never once complained or hinted that he was tired. He's an asset to your organization.

Very happy David stop by to introduce me to Vivint. Very pleased with service. I will definitely refer a friend. Equipment is great. My family feels very safe. I have no complaints. The salesmen and installer were very professional. The new technology is very simple to use. We are very confident in our choice.

Top-notch service! Their team was professional, efficient, and the installation was clean. The clarity of the cameras and user-friendly app is exceptional. Highly recommended for peace of mind. I feel I'm in safe hands.

Getting to work with Spencer and Bricen was great. Both were so very friendly, professional and they did a GREAT JOB. We are completely impressed with the work done and in a timely efficient manner. I am recommending friends and family over to the Vivint system. These young men are trustworthy and hard workers.

The salesperson was able to answer all questions. That was the simplest part. The installers were efficient and effective, but they left trash and a mess in their hurry to move on to the next job. The product is excellent. The system seems user-oriented. The verbal promise of no charge for devices in exchange for advertising as a model home seems to be problematic.

The technicians were fabulous! I've had this system before and loved it so I know I'm going to live it again as well!! I also have already told friends, family and neighbors all about it and I'm encouraging all that I talk to to get this system and be safe!! We are all better off with this system these days you never know who is out running these streets. Drugs are bad in this area so it's better to be safe than sorry! After all our house has been set on fire before so we know it can mean life or death!

I'm extremely impressed with my new security system. Tim the technician was very informative and made sure I knew how to operate everything, answered all of my questions and was extremely polite. Tim made it a point to introduce himself to everyone in my household and even gave my cat a pet. Again very impressed.

Do not go with VIVINT!!!! Worst company ever!!!! Two words: MONEY PIT!!!! We were with them for almost 10 years and had to cancel because we were moving and the new owners put our equipment in the contract....so mind you the new owners set up an account with vivint!!! So whenever I called, I couldn't get a straight answer from anyone there. You are transferred several times just to get ahold of the right person. One person said it'd be $500 to cancel, the next said $250, the next said they would waive it, then they started charging me for our old monthly charges. It's a money pit!!!! Then they expect you to know the name of every single person you talked to. What a joke of a company!!! Do yourself a favor and run! Do not go with this company. I how the $205 cancelation fee was worth it for this bad review!

John, the service tech, was very thoughtful, respectful, and informative. He explained everything very thoroughly, went through the entire panel and system, and I was satisfied upon his leaving. I would definitely recommend to a friend based solely on the sales and installation process thus far. Comprehensive overview of the entire process was performed by the installation technician.

Amazing system. Process was very fast and straightforward. Same day installation after speaking with the sales representative. 6 hours from talking to the representative till the technician left. Cameras and the rest of the system works great and how I imagined. The night vision works very well in low light and the cameras have a great field of view. I would highly recommend Vivint to others.

The entire experience was great! Tank was respectful, answered all my questions and was super personable/friendly. He placed all of my old equipment nicely into its assigned boxes and even asked if he needed to take off shoes before entering. Additionally, he was great at suggesting a great spot for all of my equipment. 10/10 experience.

Our installer Lawrence was really respectful and very knowledgeable about his work. He spoke with us at length on everything. Any questions we had he answered. The installation took a long time because of the impending weather, but it happens. I would recommend this young man on any job Vivint has to offer. He knows his craft, he's totally respectful and Vivint should be proud to have him in their employment.

From the seller to installer the service was great...Love the equipment and knowledge of the technician. The seller was very polite and the service technician reinforced all the information the seller went over. Signing in to sign the documents was a snap. I also liked the fact that the seller went over his review right on the spot.

The sales guy was great. He got us set up, went over all the info we need on the door camera and in door camera and clean up when he was done. I have already recommend him to all 6 of my kids and friends & family...Thanks Mrs Paula **

We were not told how much the "separate equipment charge" would be, just the installation fee and that we would be billed separately for the two charges. Turns out it's 4 grand! The technician tried twice to install something near the house's hallway smoke detector on a popcorn ceiling. It didn't stick and fell twice, breaking the second time it fell. When I scheduled a tech to come back and fix it, I waited the whole day and she no-showed, even up to midnight. They also could not get a device for the garage door opener to work. But I'll bet I'm paying for those two pieces of equipment! Additionally, they said they'd buy out any remaining contract from our previous provider, but we just received a bill for $695! No, I'm not real happy with the whole experience at all.

The customer service and the sales and installer was great and well known as far as the equipment. The service was great all around. The tech left me with the knowledge I needed to operate and function the system. All around I rate each and everyone that I had contact with a five star. In the team play.

Travis called and followed up with me. Gave me his contact info. When I was ready for my install. No pressure techniques and overall great service provided. Explained everything upfront and allowed us to make our decisions throughout the whole process. We will definitely recommend him to anyone needing his services. Thank you Travis!

Tech was very informative and helped throughout every step of installation and application. He cleaned up after himself and made sure to keep me in the loop of everything that was happening. I was very satisfied with care that he helped me with. He explained to me step by step how it worked and how I could access camera with the application.

Representative was very professional and courteous. Each representative took time to explain all components of the system to ensure that I had a good understanding of how the system worked. I would gladly encourage my friends to try Vivint if they don’t already have this Vivint system for their home support.

All was good as far as setup but installer didn’t have signs to put up. This is very important to far our business to ensure customers know that they are not only being recorded via of video but also being recorded with sound. This is important because they will see the signs in the door or windows before they come into the store.

I would definitely recommend. Everyone who I dealt with was very professional and helpful. Sergio was our technician answered all our questions and concerns and the salesperson Justin was incredible with a wealth information and very pleasant to work with. What a great team you have to represent the company.

The installation was very smooth, Jorge, the tech, explain the process, show me the system options. Help me to set up the mobile app plus to add users. I have the option to add/change my equipment options. The only thing I have negative to say is that the sales rep said that the cameras were solar but that is not truth.

Unfortunately, nowadays security is needed more than ever and honestly there is nothing more important to secure than family. Vivint provides that peace of mind. Their team are professional and honest. Looking out for your interest and not theirs. The process is simpler than you might think and quicker than expected. Thank you to the Vivint team for securing our home.

The technician was respectful and polite, easy to work with and was extremely fast and efficient at his job! If I could give 10 stars I would! I was shock at how quick he got the job done! Everything is working great and I couldn't be happier! In addition, the salesman Sasha was respectful as well. All around I would definitely recommend Vivint to other, the service and quality of the product is outstanding, it's only been a day but I definitely feel secure!

With Brinks every time one of the outside doors where opened I would get a loud beep. Not anymore. Just two doors make a noise and it just says door open and not very loud so someone could come and go without anyone knowing. Not good for hard of hearing.

Sales person came around and was very persistent. I kept trying to say no but they kept going. My wife has been wanting a security system so we eventually gave in. They had an install guy here within 15 mins. Everyone was very friendly and nice. Only thing I didn’t like was we didn’t know the grand total of the equipment until after it was installed. I knew the payments just not the whole total.

Tech guy was very good!, knew what he was doing. He did it in a timely manner. And it was done quick, and under 3 hours or so. He broke down to me about what everything was and described it all to me step by step, and guided me through the steps to complete the connections until it was all done and finished.

The window sensors were installed on the wrong windows (those windows don’t even open). The old batteries from the old lock went missing, the smart thermostat didn’t get installed, called the tech and told me the thermostat wasn’t compatible with my AC. The tech said he put the batteries inside the box with the other parts but they weren’t there, looked all over the house and couldn’t find them.

Professional, quick install. No pressure to buy. Thoroughly explained product and options. Equipment appears to high quality. I'm most impressed with the clarity of the video feed and still picture. Very easy to use. The sales rep. Checked up on the install right after installation. Many people in the neighborhood have gone Vivint as we have had an increases in crime in the area. We were all looking to upgrade our security systems. Vivint was recommended by others in the neighborhood through social media.

The technician was very helpful on every aspect of the install. He was very knowledgeable and professional. Everything is as according to plan and looks great. The technician who installed the equipment explained in depth on how to operate the system(s) purchased. We are satisfied with the quality of work.

Great company with great people. They provided everything they promised and did the installation professionally. My wife and I are thoroughly satisfied with the installation and the company. I will definitely recommend them to friends and family. If you need a reference I am more than willing to provide one. Thank you for your service.

Knox is a very kind, funny, and he is intelligent about the products. I learned a lot about the product from him. He is very punctual when it comes to his appointments. Christian, the tech, is also nice, punctual, and shows intelligence about the products. They both use great teamwork. Thank.

After researching different security companies, I decided to move forward with Vivint. I am happy I did. From the sale agent, Levi, to my technician, Ron, both were superb within their respective roles. There was a lot to do for the installation, and Ron was great, treating my home with care and going over everything with me. I am so thrilled about my security system!

These guys were very friendly, personable and knowledgeable. My husband and I were really impressed. As soon as we were approved, the tech was walking up to install. We were told we could possibly have to wait a couple of hours to accommodate the tech's schedule, but he was there instantly.. It was seamless. Everyone was amazing and sweet to our children and dog.

Came on time, courteous and explained everything to us. We would definitely recommend to friends and I'm thinking about transferring over to you for our other home in Rosamond California so we can have both of them the same. We do have ADT right now we're not on a contract because we've been there for 7 years and there is equipment in there every window and door is armed but like I said we are definitely thinking about switching to you and again thank you very much for protecting our home.

Very good sales person and installer as well. Friendly, knowledgeable, easy to understand. Worked with me within my budget and didn’t try and sell me parts I didn’t need. Made it easy for me to understand. Would definitely recommend to my friends and family members. Worked around things that was probably in the way and did the installation in record time.

Recently purchased house with Vivint systems already installed. Accidentally armed the system. Need PIN to deactivate. Unable to get PIN from previous owners. Called Vivint to disarm. Rep states that I would need to register and activate under my name to do so. I think it’s a bit strange that he wasn’t able to reset the system but I was planning on getting a security system anyways, was just going to do a little research beforehand. Change of plans, I guess we’re just going with Vivint. Just started today so we will see how everything goes. The rep was a good guy, real friendly.

Correy was awesome and made the installation super quick and explained how to use everything very clearly! Would love to have him and recommend service to anyone if he was the one doing it. Feel very confident we will be safe in our new home and enjoy all of the features provided to us through the company.

So now just have to work out the kinks. Only had it one day but I'm loving how I can see what's going on at my house from anywhere. The sales guy were awesome. Also the guy that installed it was super nice,

Excellent service from office and Technician. Very professional. Fast Sevice. Highly recommend the company. Feel secure now home protected. Staff and technician very friendly and was patient teaching us the use of systems And operate on phone. Thank you for making this an easy process. Had 2 break ins so now am happy home is secure and when we move in will feel safe in our new home.

Very clear and direct instruction. Very friendly customer service. Made sure I understood fees and activation process. Fast to response to questions. Made sure I understood how system worked and answered all question clear and precise. Very knowledgeable in the security system and how all the Features worked. Knowledgeable on crisis and #Warranty.

Crys, Zack, Moe and Hollis

Everything went well with installation and with the system that was installed. My biggest concern was that my "Yale" front door electrical lock and "Honeywell" temperature panel are not compatible with the Vivint system as I understood them to be. I also thought I was getting a glass break alarm with my installation and was left wondering about several other expectations that I had with my order, especially with garage. Of course, I can add everything that I would like to have later but it will take additional purchases and installation to have everything desired. The old ADT service equipment that Vivint replaced may have had more equipment involved throughout the home but the Vivint equipment that was installed was a big upgrade compared to the equivalent ADT equipment. I'll know more as I use the equipment in the weeks ahead.

Got my Vivint security system today. I would like to thank Alex my installation technician. He was awesome in getting everything setup, very professional two thumbs up. I would definitely recommend him and Vivint to my friends and family.. Additionally the ease of using the app to monitor everything is priceless.

I had no plans to change my existing alarm system/company, but the Vivint options quickly changed my mind. The sales rep, Joel, was friendly and informative. The installation tech, Tam, was efficient and helpful. So far, I am pleased with the functionality and coverage of my new system. Still need to follow up on a few details, but what we have is working well.

The technician was very professional and very helpful. He explained everything whatever questions we had. He was very helpful. He also show us if we need to change your password and every person can have a different password to enter the house so that was very helpful and he also show us how the outdoor camera works.

Great service. The technician was mannerable. Did a great job. Answer all my questions. Make me knowledgeable of the equipment. I would recommend Vivint to my friends. The association really work with me on trying to get a package I could afford. I feel safer knowing my house is monitored while am home and when am not.

The salesman sold us in this product, wasn’t pushy. Same day service. Video was up and running. Quality of camera is great! Great video and sound. Great, fast and efficient customer service. Would definitely recommend to everyone I know.

The overall experience was great. From the sales representative all the way to the installers. They were all very friendly and knowledgeable. By the time they left I felt like my home was secured and I will be able to use the system with great ease. I loved that they worked as a team and I never felt pressured to add anything I didn’t feel I needed. Great team, great staff and a great system.

Great pleasure meeting with Michael (Mike). Kind personality, business-like, punctual, & solid background as a technician. Displayed gratification to his work ethic. Offered recommendations on the placement of hardware. Accurate explanation on how security system operates and how to maintain system. Assured the the system was operational. Completed installation promptly & expeditiously. Home and us are very appreciative. Home is secure.

Vivint seems to be an amazingly popular security system. The technician was very knowledgeable and respectful when doing his job. He got the job done in a timely manner and his work was very neat and clean. He didn’t cut any corners. He took pride in ensuring everything was completed and installed correctly before he left. They would recommend vivint to anyone who needs a new or better security system.

To whom it may concern, I am a new client of yours in the triangle area. Today I’ve had the worst experience with customer service and their continuous lies and attempts to defraud the customer. I was wanting a simple install completed in a timely and professional manner. The technician completed his job to the best of his ability while remaining professional and courteous, while having to deal with customer service and their run around games. I was originally quoted a price at 8:30 AM. The price changed multiple times throughout the course of the day with it almost doubling at the end. This is not because of an increase in equipment. If anything we had a decrease in equipment.

Seth was kind and helpful. Very thorough in making sure it was set up correctly and with teaching us about the features and products. We are not disappointed at all with our new security system. We are very happy overall and would recommend to anyone who is thinking about getting Vivint.

Between my salesman and my tech they both did a fantastic job on my service. They were very transparent with me and help me to get everything I wanted out of this service. We really enjoy our system and want to thank Vivint for getting us out of our previous contract.

Vivint has very professional people in their company! They know their business. They are knowledgeable and will not hesitate to answer your questions. Last but not least, their system is the best and most of all definitely user friendly! Would recommend giving them a look if you are in the market for a strong security system.

The technician did a great job. He was thorough and completed the job in a timely manner. He knew what he was doing. I refer Vivint to my family and friends. He explained everything very clearly and understandable. He did a fabulous job. Thank you for the time he spent.

Service was great! Lawrence give a good explanation of the service and products offered. He was respectful of my home. He was able to answer questions about if I change any doors in the future. I will recommend him you others. It’s good to know that he will be able in the future to help.

Sales rep was kind, Respectful and thorough with his info. The install Tech was also respectful and thorough, And got everything installed with no hassle. They were prompt getting the services installed and activated same day, And everything works great. We are very happy to have an active home security system now

I was impressed with the respectful and professional approach of Enjie **, the sales representative. We discovered we have a lot in common. I lived in Arlington, TX and he lived in Dallas, TX. He is very knowledgeable about the security system. He explained its importance and its advantages. He detailed the prices of the product and the methodology of payment. He made the interview a pleasant experience.

I got the most simple package just the doorbell, sensors for the front and back doors and the screen, that was all the security I needed right now. I plan to upgrade hopefully within the next 6 months to a year. I just wish there was a way to disarm the alarm for a small window of time and once that time passes it automatically alarms itself, maybe there is a way and I just haven't figured it out yet.

Elijah and Ivan were both professional and took their time explaining how the system works and Elijah installed everything beautifully. Respectful and kind, they both did a fantastic job! I like the system and have already shared how well the system works and how nice the rep and installer is.

The tech Rome set the standard very high. I hope that the services is consistent to what I experienced today. Rome is professional with patience, respectful and answered all of our questions & EXCELLENT in explanation the system. Additionally, he cleaned up have his installation. These are employees that at times can be under appreciated. As a new customer I will always request for Rome.

I feel so attended to by Aaron Johnson and his team. They were very attentive to my needs as a customer. I was able to get the front door lock along with the sensors. I love that I can control everything from the app. The installation don’t take very long at long.

My personal experience with Vivint has been exceptional. As a senior citizen, my late mother used Vivint and I was able to keep track of who went to my mom's home and make sure she felt safe. She was satisfied and my family knows they can make sure I am doing okay and am safe.

Matt and the installer whose name I forgot, were excellent and represented Vivint to the highest level of professionalism. I am very pleased with my new system. Everything I was told would happen has happened and each security device installed is of the highest quality. The camera mounts look really nice and does nothing but improve the safety and appearance of my home.

Job was done quickly and setup was easy. Really enjoy the ease of the system and the 4K cameras are amazing. Sales rep, Rich, answered all my questions and is looking into paying off my last security system and Mike showed me how to use the security system and installed before I even got home!!!! Appreciate the superb customer service!!!

I woke up that morning with no intention of having a security system installed by the end of that very day. Each person I interacted with was trustworthy, knowledgeable and friendly. Just the way you want people in the public service industry to be, but half the time are not. Thank you!

Timely, clean, knowledgeable, thoughtful, patient. That describes the customer service with Aaron. Can’t ask for more. I would highly recommend Aaron to install your home security system. Vivint customer service was diligent and patient explaining the answer to every question we had beforehand. We are very happy so far. Thank you!

Hunter is clean-cut, extremely professional, did a great job, explained everything to me, and I now have an un-obtrusive alarm system! I will tell anyone that asks to use Vivint! And maybe anyone who DOESN'T ask! I've had an old (25 year) alarm system put in when the house was built and it is amazing the new technology!

Very respectful at all times and they do a great job. They explain all details of how all the system works and take time to answer all your questions you have. They clean if they make a mess and are very polite. I will highly recommend this company. I also have same for my home.

Outstanding presentation from the salesman and installation rep. The salesman was very thorough when explaining the plan and the way the equipment worked. The installation rep was very fast and explained the equipment features very well and helped us with the phone app as well. They were both very helpful and explained everything very well before we made the decision to jump onboard with Vivint.

Our tech who installed our system, Richard, was incredible. He was friendly, polite, and very professional. His explanation and directions were very easy to understand and he would frequently pause and ask if we had questions or if he needed to explain something further or in a different way. He worked very hard, but also talked to us and got to know me and my wife while he worked, which made the whole experience even better. He is a fantastic employee and if I had to rate him on a scale of 1-10, I’d give him a 12.

David was a great sales man. He did not push and understood my situation. Explained everything in detail, and had someone out here same day. It was ten o’clock at night when they got started, they returned the next morning to finish the job. Daniel and David were both professional and friendly. Seemed to enjoy what they do. Very personable and hard working.

The installation of my security system was literally the best service that I have ever received from any company. The entire process from setup to installation was great. I was impressed with the professionalism of the representative who placed my order as well as the professionalism of the technician who installed my service. They were both extremely knowledgeable and answered all of my questions promptly and with accuracy. I’m extremely pleased with my security system as well.

My husband and I had nothing but exceptional service from Vivint and totally recommend their services. From the sales agent to the tech who installed our security system who were both very informative knowledgeable about the services the company offers and explaining how the system works were very helpful with the whole process. They both maintained a level of professionalism as well. Thank you Vivint!

Annabelle went above and beyond. She was wonderful. She took her time and explained everything to me, and even when things wasn’t working, she took her time to fix it. She was very friendly and well educated what she was doing. Hey, what can I say she was the bomb.com.

My overall experience was very good. The account rep was very knowledgeable and showcased the product and value excellently. My only criticism is that in discussing payment, he provided the monthly cost and said I could pay off the hardware cost in 1.5 years. This insinuated my current payment would meet that goal. The cost wasn’t presented separately so it wasn’t clear I would have to pay more than double my monthly cost to meet that goal. That wouldn’t have deterred me, but it also feels a bit underhanded. The installer was very good and accommodating in positioning the equipment where I wanted it. He took quite a bit longer than what the salesperson estimated but that seemed to be due to technical issues. Overall I’m quite satisfied with the end result.

I give the salesman and tech 10 stars for being honest, reliable and awesome customer service. The tech patiently walked us through the application and the salesman followed up with him afterwards. I'll definitely be sending referrals for the awesome experience that we had. The tech came last night to install, but his last panel did not power up. He scheduled us for the next day and coordinated us into his route. I love how affordable Vivint is compared to the other security companies. Also there no contract or hidden fees like there was with ADT.

Smooth install from start to finish. I love the app and the technology is amazing for a reasonable price. The tech was super professional and fast. Although I'm disappointed he couldn't install my Z-Wave Kwikset locks I'm happy with service overall. The sales rep also forgot to add a garage door sensor but the tech fixed it.

Installation took time within the time period I was given, technician was super friendly, efficient, and knowledgeable. He showed up, surveyed the property, gave me his assessment for best coverage and we continued from there. He completed the work quickly, was clean, and professional, then showed me everything I needed to know about the system.

Ray was an awesome technician! Very knowledgeable and honest. Was able to troubleshoot and figure out best way to help set my security up! Would totally recommend Vivint and the great people they have employed! Thank you for providing great service and sending knowledgeable techs that work efficiently and smartly!

Tyler and Conner both represented Vivint Security professionally. They were knowledgeable with the products and took time to explain components I had questions about. Demonstrations were included. Connor cleaned up after holes were drilled. Even though we weren’t looking to upgrade our system, they made our time enjoyable. Having a panic button for my mother-in-law, connected to my security system is priceless! Thank you, VIVINT SECURITY.

I currently have Vivint in my apartment, and I wanted to continue with their service in my new home. When Kyle came to install, he did communicate with me in regards to his delay to the appointment I had. He was very nice. He explained everything, answered all my questions, and what he came to install was everything that was expected and more. He also showed me examples on his own phone of their cameras so I can have a visual. He was able to explain the difference between other competitors. I feel safe and secure with having Vivint as my security system in my new home. Their customer service team has always been patient with me and able to walk me through things step-by-step. Vivint was also able to accommodate me and provide discounts as needed.

Yes I would refer them to a family or friend. They moved really fast and didn’t stop helping me until they got me all set up and with the new security system it was wonderful from the first person coming to set me up then the two technicians also did a wonderful job. If you looking for a new security system and you want it done fast I definitely would recommend Vivint. If you don’t have them then you got the wrong security system.

So far my experience with Vivint has been outstanding. The sales portion was professional, and easily outlined/explained. The installation process was as described, quick and painless. Everything was installed that same day, and placed in optimal positions for viewing needs. Thus far Vivint has been exception, and I would recommend them to anyone.

The gentleman, Elias, was great and very friendly. Very intelligent with the info. He gave us time to ask questions and went over all the equipment and service being provided. Thank you. He was very professional and helpful. He was on time. He was very personal and awesome. Explained everything real well.

I was hesitant in contacting another home security provider after not getting what I wanted from ADT. Speaking with family, they suggested I talk with Vivint. The cost is a little higher. However, felt the customer service was spot on from start to finish. The service technician was even a half hour early for my scheduled 12-4 appointment. Everything was explained very well and I felt at ease with the decision I made. I even added a few more items to my original request with equipment by adding a new door lock and additional window sensors. Needless to say, I feel my home is well protected with a great security service provider.

We recently moved to a new state. We had Vivint security system at our old home. We tried ADT at the new home because it was cheaper, but the day after install we called to have it removed and went with Vivint instead. The installer was great, the product is amazing and everything interfaces perfectly. Thank you!

Arturo did a great job for us and we were very happy with his customer service. He had a great bedside manner, and didn’t leave until the job is done. Everything was explained, and he even helped us set up our apps on our phones. I would highly recommend him as a installer on any future jobs.

The gentlemen were very professional and courteous. They know their job and the products and services. The installation was completed by a very capable installer! He knows what he is doing and answered my questions. All were really patient with me and no one rushed me into any decision. Thank you!

The technician and representative was very respectful and courteous. They explained how the system works and answered all of our questions. They walked us through the use of the new panel and explained thoroughly how the system works and to use them. They were very nice and helpful to all of our questions. Thank you so much.

Ahmad and his partner approached my home in a respectful manner. He politely asked about my current security and my level of comfort lift with it. After some discussion he came in and he broke down the devices, policies and prices with me with videos as well. I told him my preference and he came up with an excellent price that is worth more and has more features than my previous security company. We went through with the application and Evan was assigned to install my devices.

The salesperson Ian was very great at explaining as well as polite. He answered all of my questions. He did everything he could to make sure I understood what I could get and how it worked. The technician was very thorough and patient with all of my children. He walked me through the process of how things will operate. The work was efficient and I’m grateful. Thank you for helping me protect my family and household.

It's a great product, with a professional crew, love this product, the installation was made fast and clean. I would recommend this product and all the people that works here. I have no complaints about this product, it's perfect for my home now I feel more safe than ever. Cameras have the greatest resolution, crystal clear resolution, respond almost instantly. And I love the fact that I can adjust the range of the cameras and the sensitivity. I have to give this product a 5 star.

She was great. She listened to us understand our concerns. Didn't try to upsell us. She got the job done and straight up quite amazing! I recommend her to anyone in the Washington State and please hire more electricians for your company. She's the only female licensed electrician in the state for your company. You might want to get on that just as females were pretty awesome and she is pretty working incredible at her job.

I was pleased with the install process. I wasn’t aware that they would take the siding and drill through to attach some of the cameras, nor did I realize they would need to use outlets within the house. Still a great process, a patient tech (as I had to update my phone to complete process and learn to use the