Vivint Reviews

Khalil sold me from the moment that he started telling me about the services that you guys offered. He had me watch videos and answered all of my questions. He even asked me what I like and what I didn't like. He was so nice and helpful; I've been telling everyone about him. The guys that came and set up my equipment were also very nice and helpful and explained everything to me.

The setup was very easy and the technician Zach was very knowledgeable and very friendly.

This company used to be awesome, I have had them for around 7 years. In the last year they are now a 100% scam company and their equipment is outdated junk. I upgraded since I wanted an additional camera for a cost of roughly 3,600. Now, not even 4 months later, the system crashed and won't reconnect. They want to charge me $100 for the tech to come out, and then for each piece of equipment they need to replace. DO NOT under any circumstances buy anything from this company.

Our initial impression was skeptical due to just lack of understanding what all Vivint offers, but that quickly change after speaking with a sales rep named Ethan! He was very punctual about what all they can offer, helped us map out everything we need to have our home feel protected and was very easy to talk to! We got system installed the same day by another gentleman named Shaun! He told us he was a manager, and from the work he did you can definitely tell why! A phenomenal job on the install. Was very quick and respectful of our home! Would definitely recommend both to friends and family. We are enjoying our security system to the fullest!

Service were very thorough and quick on the install.

Great service! Technician was very professional and attentive to my needs and questions. Ty.

Excellent service from the technician who installed the equipment and service rep who was very professional.

Great job, very professional! Alarm system installed.

Awful experience!!!! My service hasn’t worked in weeks, they know this. They don’t call back to help troubleshoot when they say they are going to. I have long work hours and have been going back and forth with them and give you the run around when you try to cancel and won’t cancel your service and the only thing they will offer is to send someone but you have to pay and want you to continue to pay for a service you don’t have and they have proof it hasn’t been working. Please make it make sense…to pay for a service you don’t have??!

I was with Vivint a couple years back. Horrible experience! Well, it's a new day and a clean slate. My representative (Justin) was great. Justin listen to my prior experience, apologized and proceeded to bridge the gap and make things right. I was pleased with his overall presentation and eagerness to make me a vivint customer by any means necessary. Ty Justin, you rock! 💯

Our on-site technician was phenomenal. He arrived right on time—even earlier than scheduled—and was incredibly knowledgeable about the equipment and upfront about billing. The system itself works great, and we feel genuinely safe with it in our home. ​Before installation, an offshore phone rep promised equipment that wasn't included and never called back with the discounts he pledged. We were disappointed to miss out on those items, but our technician stepped up on install day. He called internal support on our behalf, and the agent on the line was very accommodating, applying a discount to make up for the miscommunication. While phone sales dropped the ball, the tech and his team did everything they could to make it right.

The Rep and the technician were transparent and easy to work with!

Alex was very personable. Took the extra time to explain everything this tech stupid woman so I could feel comfortable and knowledgeable regarding my new system. The best part? I feel secure in my new home!

I would highly recommend Vivint to others hands down! The entire process was very streamlined, and I am so far very happy with my install and equipment. There's so many bells and whistles with Vivint. I'm still learning all of the various options to keep my home as secure as possible. My installation technician, Jeff was one of the absolute best I've EVER seen! He was beyond knowledgeable and honest with me about everything, and we went through all possible scenarios to get our home 110% perfect for our needs. I would give him a million star rating if I could and clone him. Lol. The only thing I wish Vivint offered would be wireless cameras as not all homes have the capability to run wire across the entire home.

Seamless from beginning to end. The team works very well together and they are all polite, kind and professional. I appreciate them all and grateful for the thorough information and clean work. Colton and Malia you are awesome! I appreciate you both. Blessed success to you both always!

Joshua provided great customer service, he explained everything perfectly. I called my son and he explained the system to my son. Thank you Joshua.

I have never been more happy I answered my door to a salesman. Thursday, Kevin ** with Vivint knocked on my door to sell me a security system on my new home. As a female who works predominantly from home, I was thankful to be presented with a better product than my current Ring camera that is constantly recording (not just motion sensor). I love the fact the company warranties their products and is willing to transfer my services for free if I decide to move. The installation was almost instant too!

I had an excellent experience with my Vivint camera installation technician. They arrived on time, were professional, knowledgeable, and courteous throughout the entire process. The installation was completed efficiently and with great attention to detail. They took the time to explain how everything worked, answered all my questions, and made sure I felt comfortable using the system before leaving. I truly appreciate the outstanding customer service and highly recommend this technician to anyone needing Vivint installation services!

All people from the sales rep to the installer were VERY professional and knowledgeable! They know what they're talking about.

Very professional, helpful putting system back into our phones

Very good deal, great customer service and great technician that installed and explained everything.

Excellent service. I would highly recommend them again.

We enjoyed having Vivint do a quick and easy installation for our new home!

Michael was phenomenal!! I would absolutely recommend him.

Professionally done installation. I would recommend this to anyone.

Just joined today, love the camera quality and the control I get on the go!

Thanks for the wonderful installation of my new security system. My technician was very helpful and professional.

Both Antonio & Scott were great to deal with during the purchase and installation. I had a renovation to my home happening simultaneously and they both took the chaos in stride.

Had the best tech and sales rep! We love our new Vivint setup!

Perfect products and service. The Installer was professional and good.

The technicians were very well mannered, efficient, did their job. They get high marks

Mr. ** is an exceptional technician!! He takes pride in doing his job, making sure everything works fine. Paying attention to detail is one of his strongest assets!!!!

The technician Moises made the installation process easy to understand and follow. The sales representative Devin was outstanding! Shout out to both of Vivint representatives for making the experience of obtaining security service relatable and efficient.

Excellent service, very professional and friendly; I’m grateful to Mateo and his boss. Thank you. I recommend them 100%.👌🥰.

The integrity of the company is very important. You don't start with a lie. My experience is mine alone. During my phone call with the salesperson it was mentioned that the cameras were hard-wired and if we didn't pay for the subscription, we would still be able to play back on the hub. That's what sold me. That information was incorrect; I only found this out after having the technician install everything and asking questions. We were even given a thermostat in which we didn't ask for and a garage sensor. The hub controls everything, including the thermostat and garage opener. We went through the night to see if we'd like it, and the quality for what we paid was not that good. The sensors are good, though, but zooming in, you'd expect details, not pixels.

Great camera quality; placed in good positions, so I get nice angles. Tech explained everything in detail. Super nice guy.

Extremely satisfied with installation and detailed information from technician from beginning to time of completion. I received walkthrough on how system is set up and operates. Thanks.

Ryan explained everything to me very clearly and thoroughly.

Very polite!!! Joel took his time and did a very good job.

Super knowledgeable and quick great experience!!!

We had a great experience working with Joseph to set our new home security system. He was very professional, knowledgeable, and patient throughout the entire process. He took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable with my new security system. He was friendly, respectful, and truly went above and beyond to make sure everything was set up correctly. I really appreciate his excellent customer service and would definitely recommend them to anyone looking for security system. Thank you for making the whole experience so easy and stress-free!

Real nice. Friendly. Provided all the information I needed and real helpful.

My technician Nate was great! Very professional and was able to work with me as I work from home and not available 100%. He was patient and very helpful, professional!

Our installer was professional, kind, knowledgeable, and easy to work with.

Efficient and knowledgeable install tech and love all the features so far. Would definitely recommend!

I had a representative by the name of Massi come into my house and bluntly lied to me about the cost of my services after I clearly stated to him a few times that I don't want any additional charges to my Fortiva for equipment. He said "oh all you paying is $54 dollars a month to Vivint." Then here they go wanting me to sign a $2,000plus for equipment. This is unacceptable. You do not make financial decisions for me. Then his manager Nate trying to say it was a miscommunication. NO it wasn't. I told him i did not want anymore charges for equipments. He should've just said ok have a good day and kept on moving to the next victim. I've been a Vivint Customer for almost 10 years. Now the Technician did not put my old cameras back so I'm in my home without any security system. This unacceptable! Please be aware of this representative they will lie and it's not right!!

The install was quick. The technician was very informative and helpful. Everything was installed as expected. I will definitely recommend this system to anyone that wants peace and mind that their house is safe when away and in their home. Not only is this a great security system, but also if anything happens in the house ie water leaks or toxic gas, the system will pick that up.

I just want to take this time to write a review and say if anyone is looking for a GREAT Home Security System I recommend Vivint. I have my home secured with Vivint and I’m glad I chose Vivint. The tech was very professional, the installment was done with profession and the cameras cover all angles and show with great clarity.. If you or anyone you know is looking g for a GREAT Home Security System.. Choose Vivint.. You’ll be glad you took my advice.. Thank me later!! 😃

Hands down the best security option out there! From the quote, to the phone inquiry to the installation process, this place is truly amazing! 🙌 Everyone at this company is amazing. Give them a try. You won't regret it!! I HIGHLY recommend. The equipment is really awesome too, and the prices are affordable!

Mario was friendly, informative and professional. He provided me with all my options to best fit my budget. The installation was seamless. He answered all of my questions. The package I purchased is state of the art. I highly recommend Vivint for all your security needs.

Jared helped me out quite a bit with my professional package and install. Took care of a few things. Really great conversations over the phone. Very open and honest. Sent me the quote sheet I requested. We set up the timeframe for install which was two days later which went very smooth and I was very happy with.

Horrible experience so far. First they make you pay before service even starts. Then the day of service they made me sit there for over an hour pinching through the screen to set it up. Mind you, this system had been installed by the previous owners. Then after I paid for the protection plan to be put on which is supposed to take care of all site visit costs etc… they tried to charge me $99 just to get a technician out since their system wasn’t working! On top of that, the technical service rep then hung up on me when I got frustrated due to them charging me after I had already paid for the protection plan. Giving off extremely high SCAM vibes right off the gate.

Jasiah ** was great, very professional, easy to talk to, explained everything. Same goes for the installer. She was so nice even liked my dog. Didn’t take too long a couple of hours. She worked efficiently, got the job done and now I have a system that works. Thank You Team Vivint. Sandra ** Soldotna, Alaska.

I just had alarm system put in outside of my home. I really like the technician Dylan, very patient and really explained in detail how to use it. Great company. Now I can sleep with peace of mind, thank you.

The representative, Christian, was excellent and very knowledgeable in explaining the products. All device were strategically placed, and Drew worked diligently, even through a chaos mass of construction and remodeling. Great team and Drew worked late completing the installation. He definitely is a wonderful asset to your team and completing installation, troubleshooting any problems.

This was a good experience. They have a good product. Some of the wording concerning down payment needs to be reworded. It leaves installers and customer service as well as the customer with useless time that is wasted. Overall it was a good experience.

Terrible company. Expensive equipment. Overpriced as for technical support good luck with that. I got told there was nothing they could do. One hung up on me. I still haven't got any results over a garage door opener. Don't waste your money.

Mike was awesome. Explained everything, answered all questions and even took extra steps to make sure everything worked flawlessly

Michael demonstrated professionalism and helpfulness, providing clear explanations of the necessary steps.

Matt and Davey were phenomenal. We had spoken with Vivint several times previously, and sitting down with Matt made a world of difference. I also work in sales and will refer him to anyone I know looking for security services. His product knowledge, experience, and ability to speak to customers at their level was noticeable immediately. Within 30 minutes of signing documents for service, Dave’s arrived for installation and listened to our concerns in regards to mounting equipment on our old house. Every step of the process was great, and I will continue to refer this service to others. Thanks to all involved!

He did a good job. Very nice man. Explained everything.

Fast and friendly. After a recent break in attempt, I wanted to secure my home for myself and kids. First day up and everything is working clear and well also explained how to work everything. My home feels more secure.

Service was extremely great, he was very friendly!

Sales rep very professional, friendly, informative; installation rep came same day, excellent workmanship and training to me on using the system; both guys great to work with. Teresa S

Doug, our technician, was extremely helpful and efficient.

I was skeptical of the promises made by the rep Ollie, but after giving me a great breakdown and cost differences, I decided to give it a try. Now after install, I'm happy to say this is a change I should've looked for sooner :)

I had an excellent experience with Vivint, and I especially want to recognize the representative who assisted me. I had just gotten off work and was exhausted, so I know I wasn’t exactly the easiest customer to deal with! 😩😂 Despite my frustration and tired attitude, he remained patient, positive, professional, and genuinely helpful throughout the entire interaction. He never matched my energy or made me feel like I was being difficult. Instead, he continued to treat me with respect and made sure my questions and concerns were addressed. That kind of professionalism and customer service deserves to be recognized. Thank you for your patience and positive attitude — you represented Vivint very well!

Read the contract carefully, mine was for FIVE years. Trying to cancel at the end of the contract results in a very long, high pressure phone call to convince you to keep the service or transfer it to the new owner.

Quick and efficient service. I had no problem waiting until morning and actual daylight for installation, but Tyler the salesman and Tanner the technician were friendly and helpful.

The Technician arrived on time and was very professional. The Camera picture quality is clear, Highly recommend them for any business security needs.

This was my first time with Vivint and it was an amazing experience with the installation. The representative was very nice and professional.

Helpful representatives, but complete internal chaos. The staff members are friendly and always try to help when you get them on the phone, but the internal organization is a total mess. Over the course of getting set up, I had to call back 5 to 7 times and spoke to a different representative every single time. Nobody seemed to know what the previous person had done or promised. At one point, they tried to charge me again for a payment I had already made—if I hadn't caught it myself, I would have double-paid because their system wasn't updated. Representatives were giving me outdated instructions from days prior, making the setup process incredibly confusing and disjointed. While every individual agent did their best to assist, the lack of communication between departments and team members makes using this company far more frustrating than it should be.

Aaron did an awesome job of installing the equipment and showing me how to use everything. Very professional and I feel safe now.

The technician was extremely knowledgeable, courteous, and friendly. His professionalism was above and beyond amazing.

So far our experience has been excellent. Each person we spoke to very knowledgeable and their guidance and assistance extremely on point.

Cole, Dave and team really work quickly!! Very knowledgeable fellas and fun personalities!! So far, so great!!

Art was an amazing technician! The installation was quick, and he was very friendly and knowledgeable. Thank you!

Rob ** was great, knowledgeable, friendly. He explained everything so we could understand the system. Help me set,-up all devices. You can send him back to me home anytime.

Technician showed up when expected with a text ahead of time. Installed security system and explained how to use it. Very professional.

Alex make excellent job, him explain everithing good.

He was so really kind and helpful. Knew everything. I had so many cameras so it was a long install and he didn’t complain whatsoever. Was really great and explaining as well.

I am deeply disappointed with my experience trying to cancel my Vivint account. On August 11, I emailed Vivint using the email address provided on their website to contact the company about cancelling my account. I never received a response, so I eventually called instead. During that call, I was offered a free month to “think about it” and shop around. I specifically confirmed that the credit would be applied to my account with no stipulations. I was told I could take that time to consider my options.

I am a new renter at a home that had a Vivint system already installed and the agent that was helping me set up my equipment and transfer ownership was absolutely amazing!!!!! Extremely knowledgeable and patient and kind. Absolutely amazing!

Easy experience and very helpful explaining everything

I’m new to this service, but my tech (Oscar) was real personable, very patient, and explained the process well. He told me what to expect and how to operate the system. It feels like a made a good decision to switch over.

Kaleb was great and super knowledgeable! We’re so lucky we got him as our smart home expert. He walked us through every step, the good, the bad and the needed updating and never made it feel overwhelming. He went above and beyond to get our equipment set up!

My Vivint purchase was smooth and well explained. I was prepared for what was needed and advised of all options, prior to purchase. The pricing structure was transparent and explained to me during the initial phone call. I was able to select what products, services and features were best for my home and family needs. The operator scheduled the installation while I was on the phone and confirmed that time block works for us. The installation was a breeze. The technician was punctual and efficient. He ensured everything was to our liking and even offered a few upgrades to our system free of charge. We are very pleased with our service and the entire Vivint experience. I highly recommend.

My biggest concern is when the price is quoted to you the it should follow through. It’s not my installer's fault. It comes from the top.. Do better!

I had spoke over the phone with a rep to explain my needs, after multiple reschedules the tech showed up over 5 hours late which screwed my entire day. I mentioned several times that we have 8 doors and needed a keypad. He left in a hurry to see another customer waiting. The attic was left open and lights on, he missed installation on a door sensor (no sensor was installed) and I asked again about the keypad, he said it wasn't part of the package but this is something I need, and finally I signed various documents but none itemized price per item, again I asked several times. The initial quote was around 2400 and the final over four grand. That is a huge unexplained difference. On top of things the mobile apps are not working. In addition, some cameras show color while others black & white. I need everything in working order to my satisfaction because it is costing me twice what we had budgeted for.

My experience with Vivint was nothing short of amazing. Logan, the installer did a wonderful job of describing what he was doing and what products may benefit me in addition to telling me things that may not be as useful for me. He’s been a good deal of time walking my wife through the use of the system as well. That was super helpful.

Professional, very thorough & efficient is how I would describe the interactions I had with the Vivint employee’s I got to work with.

Nicki was very nice, personable and informative. She definitely knows her business. Marlin was also very nice and professional. He was quite efficient with the install and his technical ability and willingness to go above and beyond exceeded our expectations.

Nothing but good things to say. They came out and cleaned up. Thanks.

Highly recommended! Thanks to Osniel for promoting the service and to Victor, the technician who did the install. Victor was knowledgeable, skilled, and super patient — walking us through every step. Today I start testing out the cameras. Excited! Would recommend without a doubt! 🙌

We worked with Davis as our sales representative and Corbin as our installer. They were great! We are very pleased in KY!

Professional installation! Courteous and helpful throughout.

Darby was the sales representative for Vivint. She was extremely helpful. Great job on how things work and what you are paying for.

I’m extremely pleased with the security installation I had done for my home. From start to finish, the experience was professional, smooth, and reassuring. The installer was knowledgeable, courteous, and took the time to explain everything to me, making sure I understood how the system works before leaving. The installation was done neatly and efficiently, and I really appreciated the attention to detail. I now have much greater peace of mind knowing my home is better protected. I highly recommend this company to anyone looking for a reliable home security system.

Our Vivint technician, Joseph **, provided exceptional service. From start to finish, he was meticulous, highly professional, and extremely thorough. Joseph took the time to explain every detail of our new system clearly and made sure we felt completely confident operating it before he left. He was exceptionally kind and patient, and he worked so seamlessly that he didn't disrupt our work-from-home routine at all. Even though it has only been a day, we already feel remarkably more secure than we did yesterday, and we owe a huge thank you to Joseph for giving us complete peace of mind and a great night’s sleep. We couldn't be happier with our experience!

My experience with Vivint has been stellar. From the assessment to the install, they absolutely knocked it out of the park. If you are in the market for smart home, home security or maybe both, Vivint should be your first stop. You won't regret it.

Great team. Very knowledgeable and very courteous. I would recommend them to anyone.

Wow, I’m very pleased and impressed with the awesome service we're getting today getting our new Vivint home alarm and camera system. I really didn’t want a fancy alarm system, just something simple. My daughter referred me because I love her home system so much. She has all the bells and whistles; we’re on a strict budget, I couldn’t afford everything, but the devices I did buy is sufficient to our needs. Mr ** was so patient and professional, extremely knowledgeable and helpful. Once all the paperwork was finalized, the installation went smoothly. We feel even more safer and secure now. Thank you, Mr ** and Vivint, for our new alarm service.

Salesman was very polite and good with information. Technician very fast and informative of the devices and alarm system.

Tech was helpful, understanding, experienced and knowledgeable on the entire system. Setup and explained everything in a timely manner. I am very pleased and excited about my new home security system!

Allen was knowledgeable and took the time to make sure everything was installed and working correctly. Very happy with his service.

Great customer service! They were very nice, patient, and did a great job explaining the directions step by step while helping me set up my Vivint smart home device. They made the whole process easy and stressfree. Really appreciate the help!

Vivint service tech and installer. Erin was very professional and thorough. He explained to me the products and helped guide me through the technical part of connections and how everything was functioned. He did a great Job!

Workers did a good very good job. The experience was fast and well done.

My salesman and my installer were wonderful and professional.

Matthew from Vivint was professional, courteous and very knowledgeable about his product. If I owned a company, I would hire Matthew.

Great product and service. The cameras capture more than I thought they would. Operating the system and viewing camera feeds is very very easy. Our Installer Max was professional and knowledgeable.

My technician, Ben, was amazing! He took the time to explain everything to me, and made sure I knew how to operate my equipment before he left. He took his time and was very thorough. I would recommend him to anyone!

Technician was friendly and efficient. The install did not take long at all.

Great first experience. The rep was friendly, knowledgeable, and very thorough.

Vivint has an awesome team, everyone is very knowledgeable about what they do. 10/10.

A big thank you to our wonderful sales and tech team for such a fantastic experience! We're really happy we chose crystal clear surveillance cameras – it was absolutely the right decision for us.

Knowledgeable. Professional. Personable. Looking forward to working with them.

I have a two year contract. When my contract finish I canceled the service and they kept charging me for 12 months and they don’t wanna give me a refund.

Matthew was exceptional in setting up everything for us and Mohammad did a good installing it all! Would recommend to everyone and anyone.

Excellent service. Very friendly technician and helpful. Explained clearly how the system works.

The company representatives that I’ve talked to throughout this whole process have been exceptional with their customer service!

I had a very good experience. My technician was very thorough with explaining everything about my set up as well as helping me set up everything before she left. I'm very satisfied with the results.

We've been Vivint customers for years, not by choice, but because they won't let us out of our contract. Our camera system has never worked reliably the entire time, and we're still paying thousands of dollars on equipment that doesn't function as promised. We have called Vivint multiple times to complain, and every time they either try to upsell us or hang up on us. When we switched from our previous provider, the sales rep who convinced us to sign with Vivint messaged us personally weeks later asking for money. He was a complete stranger who had just sold us our equipment. Completely unprofessional.

Very mindful of equipment functions and punctual install.

Shek was awesome! Thanks for the informative setup and quick installation.

I was very impressed with the friendliness and professionalism that the Vivint representatives showed me when purchasing my package.

This man Ed ** that came to install our equipment was very nice a gentleman and very patient and knowledgeable. He explained everything in detail and was very professional. Took his time with everything. Asked our opinion and asked questions to see if we understood how everything worked. I liked that cause a lot people don't take their time to explain things in detail. Very professional.

This company needs to be shutdown. They had These guys in my neighborhood and the sell got too asking me what I think about trading in my old equipment for new equipment. I ask for how much. He said free no charge. I just give him the old equipment so I do it so but when the technician comes out and install everything he says, "Did the salesman tell you about the price?" I'm like yeah he said I'm just paying for you all to watch my camera and the technician said no charging you for all new equipment. I said hell no that's not what we agreed on.

I had a great experience with Vivint from start to finish! The installation process was smooth and professional, and the technician was very friendly, patient, and knowledgeable. They took the time to explain everything to me step by step and made sure I understood how to use all of the features before leaving. I really appreciated that they didn’t rush through the installation or leave me with questions. They made sure everything was working properly and answered all of my questions. Overall, I’m very happy with the service and would definitely recommend Vivint to anyone looking for a reliable home security system and great customer service!

While there is nothing wrong with the system itself, the issue I have with this company is the aggressive and deceptive sales tactics that their sales people employ. After the fact, I was able to recognize some of the high-pressure sales tactics that they utilized, but unfortunately it was too late. They made promises of incentives, told me things like I had a better credit score and offer than anyone else in my neighborhood. They were very excited that we had a competing security system and they were able to convert us over to Vivint. It was in my opinion intentionally confusing. Once all said and done, much of the cost of the equipment I had believed was going to be under $500 was actually $3000. Like others had complained. It was not through Vivint, but through a third-party credit line. Now I feel stuck with the system and the equipment and it’s too late. I would not recommend this system to any homeowner.

Great. The installation was on time and smooth. Why

My technician was professional and helpful the whole time. Was able to explain everything and made things easy. I would say overall my experience has been great so far.

Eddie was our tech, he was knowledgeable, professional, thorough and polite. Eddie went above and beyond to make sure our system was running smoothly and efficiently.

Chose Vivint because they were sponsored by Costco and it was a very good choice. Luis was able to address all of our concerns and was very helpful with us making sure we understood how to operate everything. Definitely satisfied with this company.

Techs were courteous and explained everything well. They were knowledgeable of the product and made the experience very comfortable.

So far my experience with Vivint has been great. My sales team DeArkquarious and installer Jonathan ** were great to work with. Super friendly and informative and did everything they could to ensure I was as happy as possible. They even installed same day, because it was the best fit for my work schedule. They were at my house all evening making sure everything was perfect.

I love this system. I would recommend anybody to try this out.

We just got the equipment, got to experience it first!!!🙏🏿♦️

Very knowledgeable, very easy installation, very quick, very awesome, very professional, but also very friendly.

This is the worst company I have ever worked with. They are charging me warranty, and their employee told me it covers their technician breaking the equipment that they are installing. I will never recommend this company to anyone, not even my worst enemy. Stay away from this company; they do not have your interest at heart.

I love it and I will most definitely recommend people for sure.

I feel 100% safe now that I have Security camera installed in my house. They were very helpful with showing me how to use the panel. I recommend Vivint!

Cierra was the absolute best saleswoman! She explained everything thoroughly, and walked me through the process! Tech was great, too!

I’ve asked Vivint multi to stop sending reps to my house yet they still come. Vivint berates you to upgrade all the time. Your monthly cost doesn’t cover service charges unless you buys their “insurance”. None of the cameras they provide have the ability to move/turn for better coverage.

Quick, thorough, professional and friendly service.

Lucas was great and competent in his work… Good work ethic

I love it so far. I really appreciate your time and I really do like it so much.

Nathan made this install very quick and clean! He was on time, explained everything in thorough detail, and took time to understand what my concerns were and specifically why we’re installing a full security system. The install came out very clean, all the cameras and wiring were done with extreme attention to detail. Nathan is truly a great person and amazing at what he does. I’m so happy I made the choice to go with Vivint. From the quote to the install it was all done seamlessly. 100% recommend Vivint and if Nathan is your installer then consider yourself truly blessed!

I am very disappointed by the recent installation of this Vivint home security system. In fact they don't fully tell you what's involved with the entire process. So I just bought a new home And vivint immediately makes 4 holes through my walls, damaged my walls, made a mess and left it that way..No respect to my property or respect of cleaning up the mess they made. I am very disappointed and now they have me caught up until 2031 in their contract. DON'T, DON'T, DON'T DO IT!! CAMERAS ARE NOT CLEAR!! NOT RECOMMENDED!!

The system itself worked ok for our business AND our home. Yes, we gave them a good business. Now we'll consider removing our business security with Vivint as well - because here is our story... We moved to a different home OVER a year ago, and attempted to cancel. They kept pestering us to keep the equipment, giving us deals and extending our cancellation several months. We were not even in our home anymore and they kept charging us and then asking if the new owners want to sign up, really?. One rep said they'd reimburse us. Then we get a paper bill because our credit card auto pay changed.