Vivint Smart Home

To be honest the salesmen made promises he shouldn’t have for what I was getting. That was my fault. I should have had me email what I was getting. However, the customer and support department were fantastic. They resolved the issue with pleasantness, knowledge and to my satisfaction. The technicians that were at my home were quick, clean and made sure I was set up to go. They were out of this world!!!

The very professional team of Joshua and Cruz representing Vivint explained their very comprehensive program to replace a broken doorbell in our almost 50 year old home in Montara Estates. I now feel secure with the coverage of my home that covers broken window detection carbon monitor fire police and ambulance instant contact. Will try out for free for 30 days so you have nothing to lose! Vivint is well respected in Las Vegas and this team will take great care of your needs in this changing world. The technology is easy and awesome!

Great Tech. Nice, knowledgeable, friendly, professional, and patient. He stayed till all was complete & to our satisfactory. Would recommend him to others. We have 3 houses now with Vivint & even are paying more here in Houston to stay with Vivint because the house came with a security system that has a contract for another 5 years.

Overall a good experience. However installing in the evening interfered with our plans for the evening. The salesmen were professional. The installation was 30 minutes after the salesmen left. The installation was dinner time and interrupted our plans for the evening. The installer left a dusty mess where he drilled a cable in our bedroom and where he laid the doorbell cover on a table. It was late evening when the installation was completed. Overall we are happy.

The two gentlemen who were here to do the panel activation were very helpful and informative. Very happy with the service that was provided and have already started to recommend to friends and family to sign up as well. Everything was done in a timely manner.

I am excited about the DIY kit and having security at my apartment. Lindsay the sales rep I spoke with was awesome! She was very friendly and a pleasure to work with! I will recommend Vivint to all my friends and family! Great systems and products! Can’t wait for my system to arrive!!

I’m thankful for the both men that came out and got what I needed and installed the same day. They made the switch from ADT easy! Thanks so much for helping me with the process and answering all my questions!!

My service and install were excellent, the installer was professional and knowledgeable. She answered all my questions and explained each step as she went through the install. I will recommend your company. So far we are very impressed with your product. Everything is working as the installed explained. The doorbell camera has been very effective and helpful.

Vivint is super easy to use and was installed and ready in an hour! Techs did a fantastic installation! Gives my family peace of mind when we are away from the house and in it! I recommend everyone get this service!

The Vivint employee who installed my system was very pleasant, knowledgeable, and helpful. He made sure I was good before he left and what he didn't know he took time to call for help so I can have a working understanding system.

Thank you Vivint for the quality and professionalism that I expected. To start, Kyle was earlier than our start time, which was great since I had many other things to accomplish. From the moment we started the process to the time he left he was knowledgeable, skilled in the installation and friendly. Overall an A+ install that I would recommend to everyone.

Very helpful and was very nice. Loved the installation process was very efficient and fast. Got to the point and did his job. He was very friendly with my kids as well. Overall he was a very nice person. Delightful to deal with.

Vivint has brought my home into the smart home century! The process was easy, very cost conservative, and the functionality is excellent! We now have the capability of appearing to be gone, even when we’re not, and I love it.

I am so impressed in the most positive way with my family's experience with Vivint and their home protection products. I worked with Tyler initially. He did an excellent job explaining the security issues with our home and how the Vivint system can address each need. The presentation was excellent and addressed all of our concerns. We purchased our system that night which is very unlike me. I usually have to think about a purchase like this for a day or two. Not in this case. My wife and I saw the value and family protection the Vivint system could provide immediately and we decided to move forward.

Very easy to use, price is little high but I like the service, also I feel comfortable. Like the camera and doorbell feature. User friendly panel, easy to operate. The install engineer was good, very friendly, explained how to use it.

Greg, your technician is very knowledgeable, polite, and hard working regardless on what weather we are on. I am completely satisfied on his work installing my cameras and alarm. I highly recommend Vivint based on my good experience. My wife and I are able to enjoy the cameras and feel at peace of mind with the protection we have with our installed home alarm.

They did an awesome job. When coming in Caleb was super informative and super understanding of our situation. We’ve been having plumbing issues and haven’t been able to shut a door correctly until it’s fixed. Caleb showed us how to set when everything is ready on our end.

Tech arrived at a great time. Called before arriving. Was very professional from start to finish. Inspected preexisting security system and took old equipment off. Explained how new equipment worked and where to find important information. Kept a clean and organized work space. Upon finishing the install he made sure I understood how the system worked. Guided me into setting up on my phone.

This company was great to work with. They were able to schedule my installation within 24 hours. The installers were very friendly, kind and polite. I would use them again and for sure recommend them to friends and family.

My installer Michael was the absolute best. He took his time explaining clearly entry aspect of the security system. He was kind, respectful and extremely knowledgeable. He made me feel confident in the each piece of the equipment, how it works, the costs, and other future features to add. Installing this security system was extremely important and possibly life saving for me, as my children and I are currently in a domestic violence situation, and Michael without a doubt eased my mind during the whole process. My kids and I slept better the first time with the system installed, than we had in so long. From the bottom of my heart, thank you to Vivint & to Michael.

When our rep David ** introduced us to Vivint, I was skeptical. We had a service already so I was not expecting to change security systems. But then he showed us the services and WOW! What a difference compared to our current system. We were able to get the conscience and security that we wanted at a price we could afford. Thanks, David and Vivint!

Super expensive compared to competitors, in every aspect from monthly payments to simple accessories. Camera is subpar. The only thing I like, it doesn’t rely on Wi-Fi, and works with built-in cellular chips. Other than that it’s ok.

Today I had my alarm system installed by Fredy. He notified me when he was going to arrive and he was on time. Installation was quick and painless. Fredy was very professional. He explained clearly how to use the alarm system step by step. Thank you for the wonderful service.

Jonathan was my tech who helped with my transfer. He was kind, polite and answered all my questions. He also explained everything he was there to complete so I could understand. This was the second time I had Jonathan as my tech. He always makes the experience great. He calls before the appointment to ensure the time is still valid. Jonathan also comes at the exact time we agreed to and that makes a great customer experience for me.

My husband and I had just purchased the home. The previous owners had Vivint, so I called to get the services activated. I was transferred 4 times before getting to the right operator. Once I got to Riley, he was very helpful. He scheduled a call for a technician Alex to call me to activate the system via the panel. Alex was several minutes late contacting me. He ended up texting me the steps to activate the system until he could call me, which ended up being 36 minutes after the scheduled call time. Once on the phone, his only question was “did I have any questions about the steps”. I had none, but I was expecting him to go over steps in getting additional equipment, how to set up the app, etc because that’s what Riley had told me to expect when I spoke with Alex. I asked a few questions about the app and additional equipment, but I’m likely going to have to teach myself the rest of what vivint has to offer.

The best salesman ever CHRIS. He made us feel real comfortable and safe. He was the reason Switches my service from ADT. I love the cameras and the alerts are accurate when I’m away. Everything he said it will be. I am fully satisfied.

Very polite and patient. Did his job pretty quick, cleaned his area after complete installment. Explained how system worked step by step. I'm happy with the experience he provided. Great work. I will recommend for people to get Vivint for services to protect their property from getting burglarized. Also to feel safe. Don't hesitate when you hear the price. They will work with you for payments.

The installation and the young man, Brandon, I believe his name was could not have been better, he was very informative and helped me understand the process which should have been done before he arrived.. However the initial information that I received from Axel was incomplete. I did not understand the approval process, the soft vs. hard credit check. I felt manipulated by that not being explained. The process of giving so much information on line is extremely disappointing. All pertinent information should be given so potential customers can make informed decisions. Again process seems very manipulative.

Representatives were friendly, respectful, and patiently answered in detail every question I had about how Vivint stands apart from other companies. They worked to get me the best deal possible. Installation was covered same day. During the free trial period, my representatives stopped by to ensure I was happy with the installation and home security package.

Although we had a slight error on inputting phone number in the system, they were very attentive about getting the problem rectified and getting the technician out the next day from the missed appointment. He very friendly and knowledgeable of system and explaining the details. Definitely recommend.