Vivint Reviews

I am so pleased with the installation of my security system. The technician, Daniel, called 30 minutes before arriving as promised. He was prompt, courteous, professional, and knowledgeable of the products and services Vivint offered. After the installation was completed, he explained the features and how to operate the system. He also cleaned up afterwards. The camera views are clear and covers all areas of my home. I feel safe with the security package I purchased.

I am already loving my new Vivint Home Security System. I was a Vivint customer in the past and recommended the service to many of my neighbors, who are still loyal customers. I truly appreciate the new features. Also I was pleased to know that there was a special for veterans.

Excellent service. I'm loving my system. Very user friendly.

Braden and his team were awesome. Arrived on time and installed all needed equipments professionally.

Great service, technicians were polite and knowledgeable. Left no mess and took the time to explain all the features of the equipment they installed.

Isaac is SO AWESOME, he is knowledgeable and just an all around good guy. I am pleased with the Vivint System.

The installation went very smoothly, everything was explained to us in a way we can functionally use the system without issue. So far, experience has been a 10/10.

I really like it, the service was fast and the quality of the cameras are good! 👍🏽

Kiki was our installer and she was great. There was a minor glitch connecting myQ and Vivint apps and she was able to fix it in no time at all.

Very friendly and fast. Super helpful and informative. Saul and his installer were super cool.

The representative and the technician were great. Very polite and took their time to explain everything. The system seems to be popular with my neighbors also.

Isaac and Connor are amazing technicians. Very friendly, outgoing, and professional!

Well done. Purchased last, installed this morning and fully functional now. Very professional, detailed and courteous.

I am extremely disappointed with my experience with Vivint. A Vivint sales representative came to my home on June 2 and clearly told my family that Vivint would pay off our existing ADT contract, up to $3,000. Based on that promise, we agreed to switch to Vivint and signed the agreement. After we submitted all of the required documentation, Vivint informed us they would only pay $1,500. This was not what we were promised during the sales presentation.

Surprisingly Easy and Very Professional from the sales Rep to the Installer.

I had an awesome experience getting my security system set up.

A Vivint contractor sat in our home and told us if we sign up with VIVINT they would pay off the security system we already have, but then when we submitted all the paperwork for the payoff they decided that they will not be paying it off. So we are know paying on two security systems. We reach out to a manager and have yet to get a call back. This has been going on for a year of us going back and forth with them about paying off the other company. They teach their door to door contractor to lie to customers to get our business, then overcharge and screw the customer over. When you ask for a manager they tell them to say they are all busy. Right now all I want is for vivint to come pick up their equipment. Because I am done with them.

My rep, Steve **, was knowledgeable of the products & services. He was very articulate & answered every question with accuracy. He recognized inaccuracy swiftly & corrected the issue with precision.

Amazing service and installation. Quick. Easy and informed me of what I had available and what my product was during and after setup. Very professional, thank you very much!

I no longer live in a residence that I had Vivint security systems. I am still getting charged monthly. So frustrating since this was handled in May 2026.

Brian was very professional and so was his trainee.

Our Tech was Umae very professional, very knowledgeable, professional Install. It was a great experience, easy. I would definitely Highly recommend him and I love the service

The guy that came to my door was pushy. I told him I didn't want any kits on my credit because I was trying to repair it and he was like it's only 3 points, it's not that big of a deal and I was like it feels like it to me. He kept it up until I signed.

After approximately five years as a loyal Vivint customer, I am extremely disappointed by how the cancellation process has been handled. I recently sold my home and attempted to have the new buyers assume the Vivint account. When they declined, I contacted Vivint to cancel the service. I was then told I would be charged a substantial early termination fee as well as a separate equipment fee. The combined amount is, in my view, excessive and unreasonable — especially after years of being a good customer.

The technician came up and did his job. And it very well manner, very thorough and where to place things at and how to install it did a pretty good job installing, and didn't damage anything. I appreciate that.

Our experience with Vivint has been terrible. Their equipment/monthly costs are far more expensive than competitors without having a significant increase in quality of service. When we tried to cancel our service, we had to call 5 separate times and each time were told we needed additional information. Each call was 30+ minutes of them trying to get us on the hook for a different service. It felt impossible to get away from Vivint.

Excellent service at the customer support line. Technician that came to my home was BEYOND amazing and professional. I am so glad I made the switch from the other company!

I would give 0 stars if I could. Vivint has been one of the worst companies I've ever dealt with. The customer service is terrible, getting ahold of someone who can actually help is nearly impossible, and every interaction feels like they're trying to avoid solving your problem. The biggest issue is trying to cancel. It shouldn't feel like you're fighting to get out of a contract. They make the process unnecessarily difficult, transfer you from department to department, and create endless hoops to jump through. It's frustrating, exhausting, and completely anti-customer. For a company that's supposed to provide peace of mind, they've done nothing but create headaches. There are plenty of security companies that actually value their customers. I'd recommend looking anywhere else before choosing Vivint.

If I could give it no stars I would. Do not use this company; worst Customer Service I have ever experienced. Tried to cancel 3 times, and they would hang up on us and continue to bill us.

Very good introduction to Vivint. Installation was quick, complete and clear with instructions. If you have another service, do your comparisons for price and services offered.

Greg was a very good salesman. He explained everything clearly.

Technician was very friendly & knowledgeable. He was very efficient. He was running a little bit late, he asked if it would still be ok to come or would we like to reschedule, he apologized several times, he had really good customer service skills. Very nice guy.

Cameron & Rigo were patient to the installation process & took time to explain every detail to me. Highly recommend.

We have Joseph ** from Vivint today and he’s a good guy that explains about the Vivint home security. When we decided to get one about 5 minutes the installer was knocking our door. So nice to have one guy that act fast to do the job. Thank you.

When Sofie came to my door, she provided such great customer service. She was kind and explained every detail to me.

Great installation process. My technician, Jessie was superb.

First off the salesman, very polite, had great manners, definitely respected everything, respected me, respected my wife. He respected our property. Very good guy. Like him a lot. As far as the technician, super great guy, very quick at what he does and was very professional when the nicest technicians I’ve ever met in my life. You guys better hang on to that when he’s a keeper.

Great job Timoney pray I spelled your name right with the construction of my home. You did a great job.

A very informative review of the system. The system is not complicated to use. Technician installed it the same day.

These guys showed up at my door on the 4th of July 2026. I let them know that I am a cancer patient and recently had surgery and was in a lot of pain that day but they insisted on showing me what they had to offer. I told them that they would have to wait until my husband got home because I just could not deal with it, I was already having a hard time focusing on other things and trying to minimize the pain and nausea I was in. When my husband got home he gave him the same cookie cutter expose except adding on how much do you think that this service is worth for the peace of mind knowing that your significant other will be safe in this difficult time, playing on my illness.

Kristian, who sold me on this security system, was very professional and kind. Seemed to know what he was talking about and when he set up for them to come to install the equipment, it was done that day in a matter of, 45 minutes and it took them three hours to install the system and it works great, now. I can go to work with a peace of mind that my house is secure.

I was very adamant about when the payments could be taken out, yet that didn't happen. Now I have overdraft fees. Have problems with reviewing event clips

Baylan completed my quote very quick and helped me with the best discounted deal. The same day set up was very convenient and the app is very easy to use.. I will say I am satisfied all around.

Within 20 minutes of signing up there was a swarm of technicians working in my house. They completed the entire job in an hour.

Nothing but problems with this system since the beginning! The system failed me while I was away on vacation for a second time. Notifications came, but there was no video to view, only the words. Called Vivint and they couldn't fix the camera remotely and said someone needs to be at home. Well, isn't part of the purpose of a security system is to work while away? Two years of constantly being used like a Vivint field tech, trying to troubleshoot and fix my own problems, and I'm sick of it! Unfortunately, I'm stuck in this contract! Once this contract is up, I'm running! Don't even know how they rate 4 stars! I was nice giving 2 stars, only because when it works it's good. Save yourself and your money because the system always has issues and the equipment is too expensive to not function properly when you need it the most...heed the warning!

The service rendered post the pitch for the system was every bit as smooth as the salesman said. We were given an overview of the installation agreed upon, with small edits after our approval. After install we were given a demonstration of the system for familiarity and an understanding that we would need to interact with the panel and app to get more comfortable with our system and devices. I was able to change my code from the default. I was also able to reboot a backyard camera that became disconnected from wi-fi temporarily and had it reconnect. I really like that VIVINT is way more of a security system than previous ones that I've purchased. It was a good buy.

Sean ** was very informative, welcoming and knowledgeable.

I love how the product was presented and the videos and information given to me. I enjoy the service that I received.

Less than 1 Star!!! The worst customer service experience ever. My 3-year-old full-house alarm, which was purchased from & installed by Vivint, broke, & now we can't lock our house. They promised me a repairman between 8 am & 4 pm today, 07/03/2027. NOBODY SHOWED UP & now they said they CAN'T get anyone here until NEXT FRIDAY!!! We cannot lock our house in Los Angeles, CA.

Great customer service. Brett (sales) was very gracious. He was very informed and answered every question patiently. The tech (installer) was very polite and got everything done. However, not only have I found screws in my driveway, in my house, and on the porch, but I stepped on a foot-long drill bit, which was left in my room! While the tech was just fine, he definitely did not clean up well after himself.

A Vivint representative came to my door today and rang the doorbell and knocked very aggressively. I explained that I wasn't the homeowner and that I rent the property. Despite that, he continued his sales pitch, so I offered to take his contact information and pass it along to the homeowner. Instead of simply handing me a business card or writing his information elsewhere, he asked if I had a countertop he could use to write on. That request made me uncomfortable because it sounded like he was asking to come inside my home. I declined, and he walked away. He may not have intended anything by it, but I think representatives should be more mindful of how requests like that come across. As a renter home alone, being asked if a stranger can use my countertop feels inappropriate. I hope this feedback helps improve future customer interactions.

I have my service for less than 24 hours, so hopefully my positive experience will not change months from now. So far, everyone has been very professional and helpful. From the salesperson, the installer and the customer service representative, were all great. I'm navigating my way through the app to understand all the features better. So far, I must say, I'm very pleased with the product. How could I almost forget? The monthly service charge is unbelievably low and I choose a large package.

Derek was phenomenal. He explained every device, feature, customization options, etc during the install. White glove service all the way!

My wife and I were introduced to your company by Mike **. At first I was like "OH, no, not another one." But as he was discussing your product, I sensed there was something different about this session. All he did was explain the features, how it worked, best areas that would work around our house, for what we wanted, or what we were looking for, and interested in. Usually we feel "pressured" during these situations and are turned off right away, but not with Mike. He never mentioned money, until he was finished, when he asked if we had any questions. That's when I said "what about the cost?" cause I'm on a fixed income. He was able to show us a plan that we were able to accommodate with no problems. Very pleased with everything

I have been dealing with a playback issue from May 1st and have spent countless hours via chat and three technicians have attempted the resolve the issue and cannot seem to find any solution. Contacted loyalty support and was given one option to resolve the issue and was transferred to technical support and stated I needed to purchase new equipment. Nobody is on same page with the knowledge of the service tickets or the information regarding their services and equipment. The service is terrible.

Everything was done in a timely manner. Process was explained very well.

I've had a great experience with Vivint security. The system is easy to use, my dependance will be greatly appreciated. Giving me peace of mind. I appreciate the added sense of safety for my home. Customer service has been helpful. l would definitely recommend Vivint to others. Thank you, Glenda A.

So far so good. Very helpful and knowledgeable. Consistent, reliable and competitive.

David came out to install our service with Vivint. He did a great job and was very knowledgeable and explained everything in great detail. Answered all our questions and walked us thru everything. He was kind and professional.

They have worst customer service department. If something goes bad, you are on your own. Just canceled my subscription. Will never recommended.

Nolan comes off as a nice guy, but he's a con-artist! We contacted him on the 2nd day to cancel the service as he instructed and for any issues. He responded by text with us and we listed the pros and cons. We explained to him we don't have a contract and we own our equipment out right currently. He kept speaking negatively on the City and our neighborhood saying, "You need the service, think about the crime here. My techs heard gunshots so we know it's not the best neighborhood, right?"

Very professional installation and knowledgeable about the product. Customer involvement was a key part of the final installation along with our satisfaction. Overall we were very pleased with the product and installation.

They came in, did their job all while being respectful of my home and my time.

The worst experience I’ve ever had was with this company. I wish they had a 0+ and that’s what I would hit after. I went through five different people. I finally got so cool supervisor very unprofessional. I was explained to him that I was in a place. I can’t even get the IV done because my pressure was high because I kept going through a different people and all I wanted to do was cancel. That’s all. It was after the nine years. I understand when you try to offer people, but I’m specifically saying I want absolutely nothing to do with an alarm system, especially then they are so unprofessional. They try to camouflage it with a nice low tone, but they don’t care about the customer. Absolutely not. They don’t take heed to what you’re saying. They still push.

Excellent sale representative and the technician is very knowledgeable.

On time and excellent job, same day delivery and installation for my Home

Justin was very professional and respectful in his sale to me.

I was contacted in person by a representative going door to door and we discussed my needs and wants. He gave me options and we talked pricing. I was also able to get my system installed the same day. The installer explained, demonstrated functions, and how to set up my system and assisted me with that as well.

With teenaged kids you never know what could happen when you are not home. With the system we had installed I can know the home and the kids are taken care of.

I was happy with the equipments, I got free doorbell camera. I got 4 window & door panels & one outdoor camera & tablet. It was worth it & the technician Kyle was very kind & did a good job. It's worth as I have next door neighbor would come to my yard when I'm not home dumping trash on purpose everyday, they wait till I leave. They come to my backyard, I have had enough, I have to get security system, I chose Vivint over other security systems, I would recommend Vivint to anybody!

All the stuff their system offers is definitely worth the price. Clear 4k videos. I can check the doorbell using the control panel. Everybody from Chris in sales to the 3 guys installing the system were easy to work with. Install was quick and easy.

It's worth the price...if you like paying for garbage. Vivint failed to send a technician. Twice. John from the System Moves team told me I still could claim a refund. I was later informed from Danielle in Customer Loyalty that this is not the case. I spent over an hour on the phone talking in circles, and not once was there a sincere admission that Vivint messed up when their install technician missed their appointment and their pull technician missed their appointment as well. I have at least two confirmations that my technician was supposed to pull the system between noon and 4 pm on 1 July. They didn't show up. I've since moved out of the property and I want my equipment that Manny, John, Danielle, and Nathaniel promised Vivint could still retrieve or replace on my behalf. I installed the system on 6 June and I haven't been able to use it since 26 June.

Great customer service, great attitude, and the products are great. Hands down, best system I've ever purchased.

I'd put off installing a home security system because it took so much research to find the best company. The contract associate (Conner) and installation technician (Spencer) were both fantastic in making this process easy and getting everything in place within 24hrs! Professional and knowledgeable with the equipment and system. I really love the systems so far and plan to add some more.

We received a "free" smart thermostat and doorbell camera with the energy company we were using. We were told if we switch companies, we would have to pay for them. We did end up switching companies and my husband called to cancel the service with Vivint. He was told that there would be no charge. Maybe they misunderstood, but a few months later I received a bill of 3 months past due. I called to explain that my husband had canceled it and we don't want it. When they tried to verify our account, the email they had on file didn't match h what I gave so they couldn't cancel it. I had the right phone number and our policy number, but the email didn't match so there's nothing they can do?!?

Very polite and helpful. Did the job in a timely manner. Explained everything well.

Absolutely horrible company and product. First the equipment. I had 3 cameras installed, garage, doorbell, and backyard. Less than a year the backyard camera went offline. Spoke to a tech representative for over an hour and they finally said someone would need to come out. Never heard anything. Called several more times and never got it resolved. Three years later still without 1/3 of my system working. Now for the company. Customer service is a joke. Never get anybody to do what they say they are doing. Talked to them again recently about canceling my service 5 months early. I was told that my equipment was obsolete and that could be why 1 camera didn't work. It's the same camera as the garage. They haven't had any issues with collecting full payment for 4 years when only 2/3 of the system works. Bottom line, you'll do better dealing with the extended warranty companies than Vivint.

Salesman came to the door. Initially was interested as we have been looking for a new security system but the man did not like the fact my husband wasn’t involved in the decision making and wanted to make sure he was fine with me moving forward with the sale insisting it’s a company policy for him to talk to both spouses. Proceeded to ask me metaphorical decision making questions on what my husband would approve of letting me do. Asked for a number on cost and proceeded to tell me he had to come inside and sit down to give me a number. Felt very uncomfortable and unprofessional. Ended up declining the service for obvious reasons.

He was very polite and very knowledgeable! Did a great job with customer service. I’d recommend him to work at anyone’s place.

Cancelled Vivint service due to moving out of state. Was not under any contract. Vivint still charging our credit card 75 days following the cancellation order which Vivint acknowledges. Spent more than an hour on the phone with Vivint customer service trying to resolve the billing issue. Got transfer after transfer and two disconnects. Vivint did not resolve the issue. Vivint customer service is non-existent. Cancelled the recurring charge with the credit card company. Reporting Vivint to state attorney general’s office of consumer affairs.

Everything was great from Liam's sales pitch to the installation.

Very helpful and didn't take long to install. Even helped get things started.

Mitchell and his install team are awesome; they were very helpful and very quick.

We decide to choose for our security system. Installation was quick and easy.

Be very careful if Vivint knocks on your door. Said they were "running a promotion." I was told since the house I am renting already had the wall panel, they could just upgrade for free if I put a sign in my yard. They neglected to tell me that after the first month they are going to CHARGE ME $4,000 for the equipment ON TOP OF THE MONTHLY FEE. Very shady sales tactic. Not transparent with pricing.

Extremely high pressure. Was told the cameras were cleared up after three days. I am in the security industry and I know that’s a lie. What I was shown was not what I got., I was told it wouldn’t hit my credit. It wasn’t a credit card or whatever but I have a line of credit on my credit now. I have notified them that I want to cancel by email. I’ve notified the technician I sent my letter in. I have read this is extremely hard to cancel. It all looks good at the beginning, but then after you start doing a research, you realize this company has a $20 million lawsuit against them. Terrible reviews on consumer sites like the Better Business Bureau. I was told that the customer service and all that was in Utah.

Very knowledgeable but sometimes doesn't take no for an a answer. But, did fine.

I want to say our sales guy Dutch and his girlfriend were very awesome. They explained everything in detail. I totally like how it's all one system with the cameras and with the house alarm. Desmond our Technician who installed everything did a great job and explained everything as well. The overall experience was unbelievable.

Great products! Easy to use! Installation was quick and my Vivint technician was super helpful and nice.

The technician Mr David was very professional, kind, courtesy and knowledgeable!!!

Professional, friendly, customer service skills is excellent!!

The marketing member who came by my house was friendly and knowledgeable about Vivint and their products. He helped me find the right products for my needs, and went above and beyond to get a good deal for me. It's only been a day since everything has been installed, but the ability to check the 24/7 footage of my cameras gives me peace of mind while I'm away. The installation took longer than I anticipated (almost 2 hours), but that was the fault of my wifi, not the technician. From purchase to install, the whole process took about 3 hours.

While the company provides good products and professional installation, the prices seem a bit inflated with long term punitive contracts that other companies do not still operate under.

We purchased our system and had it installed within a couple of hours. The technician and service representative were very helpful.

I have been a customer since 2021… I just had a representative came by house a few seconds ago in to me a flat lie by the name of Breanna **… He told me and husband that he was giving us a free outdoor camera but come to find out it wasn’t free at all that we were going to pay for it. Not what he had discussed from the beginning… Now he’s saying that he didn’t tell us that… Why would you lie to a loyal customer??? I’m thinking about discontinuing my service and going elsewhere with my business… I’m so done with this company.

I was impressed with the professionalism and personal service given by Derrick and Brian.

She was amazing! Friendly, fast, efficient and thorough!!

Excellent, professional, quick and efficient timing. Great experience.

Salesperson Francesco was very informative and patient. The Tech was very organized, worked fast and willing to answer any questions.

Everything went very well and the installer was very professional. I really appreciate him taking the time out to explain everything to me.

Agent was an absolute pleasure. If I didn't want the system I wouldn't have got it. She made it so convenient and easy for me to understand. I wouldn't have signed up if it wasn't for her.

I just got it, it work great for 8 hours and it started going offline, my driveway camera went offline but came back and my doorbell camera has been offline since early this morning. I'm waiting for help to fix it.

My installation technician was the BEST. His professionalism and knowledge of the product was top notch. Thank you, thank you, thank you.

Technician arrived early, was professional. Installed system. Instructed and left install area clean

The guys were great in setting up. Professional and friendly. Paid attention to placement and neatness. They also helped set up and informed me about personalization of equipment and my safety and how I would like my system to work alerting me. Extremely helpful and patient. First time with security system and they made it smooth, easy and fun.

Young man who came to my door was very informative and polite. The technician was very fast and efficient. I love the service and feel protected and safe with this system in my home.

I can't believe how easy, fast and effective this process was! Alex provided great information with details and answered all my questions. I had been thinking about getting an alarm system for awhile and my nephew who just got it, referred him to me. He called on time, presented all the info, answered all my questions and I signed up right then. Technician came in about an hour from our call and the installation was done the same day that we spoke which was amazing to me! Now three of my family members are using Vivint! Pricing is affordable and the add one Co/fire alarm and water sensor were really cool too!

Josh and Jo Jo were amazing! Very informative and polite. There was no pushy sales pitches, they just listened to our needs and answered my questions thoroughly. I chose Vivint because of the price and the coverage we received. I would recommend them to anyone.

Extremely professional. He is very knowledgeable about the equipment and install process. We couldn't be happier about the entire experience and how the cameras work. It is like what you are in the movies. It's crystal clear and it keeps 10 days of videos. We couldn't be happier!

All the Vivint employees were very customer oriented. They knew their jobs and got it done skillfully. I liked that it was done in the same day I ordered it. The system is easy to use, also.

I'm not usually one that takes to door to door salesman. I understand it's a job and someone must do it but I feel like it's an invasion on time and space. With that being said Isaac gave me a whole new perspective. This young man was polite, well mannered and very knowledgeable in the product he was selling. We've only had our system in for a day this far but we are happy we made the decision. I actually think I did sleep just a bit better last night knowing that the alarm system was watching and protecting us.

I had been exploring options for a security system. Vivint offers all that I had been looking for including a medic alert type device for my home and outdoor area. The price is right for my budget and the installation was same day.

Blake was very thorough with his explanation of the company, prices and procedures and installation with Hannah was quick!

Macon ** the sales representative, was great and explained everything to us. Jay the installer, was incredible. He worked so hard for hours.

Overall I had a good experience from start to finish. The salesman listened to my concerns and designed a plan to meet my needs. The technician was professional and explained how the device worked. The reason I gave a 4 rating instead of 5 is because there was an outage that prevented me from viewing the cameras. Imagine that happening upon completion of installation. It was resolved but my anxiety kicked in because my ring camera was removed. Also I was expecting the yard and window signs to be given but have to wait for them to be mailed.

I've only had the cameras for a day but I'm getting frustrated. The pic quality looks good at 1st glance but when I try to do a live view from my phone it keeps buffering, which defeats the purpose to me. I have 30 days as a trial period so I'm going to see how this works but if I can't view my property at will, what good is this service to me. Additionally, my rep & tech person forgot to leave me a sign.

Edward by Vivint did a flawless job with the installation from start to finish. He took the time strategically placing all the equipment.

The tech was awesome. He was friendly, explained everything and was quick.

Seamless installation. The technician, Jacob, was amazing! KEEP THIS GUY!!

They may be a fine company but once you are a customer you will have a lot of trouble getting out of your contract. I called and cancelled at the end of May and moved out of my house. They are insisting it takes 30 days to cancel and are now billing me for the month of June even though I had no service during the month of June. I had long ago paid off the money for the equipment. It takes a power company 1 day to stop. It takes a water company 1 day to stop. But it takes Vivint 30 days!

Quan Very professional. Very helpful. Walk me through how to use the service answer. All my questions would definitely recommend Vivint to other others.

Sales person explained everything well. I was most amazed by the speed at which my system was installed up and running.

Mr ** was excellent and the guys that came to install everything were the best. They explained everything but I need hands on to understand better.

Everyone did a great job. Very professional. Very helpful.

Vivint is a great service, I know of 4 owners who has the service and they are satisfied. From installation to usage. Your knowledgeable personnel, makes utilizing the equipment a pleasure.

My experience with the sales rep was a very pleasant experience!! He was so polite and explained everything step by step to where I understood everything! As for the installer. He as well was very polite and explained everything to me as well step by step on how to use everything and how it all works. ⭐ ⭐ ⭐ ⭐ ⭐

Robel explained everything.. Very professional, had patience answering our questions. Chase the technician who installed everything was amazing & friendly.

Emma was super. Great approach. Knowledgeable. Pleasant. Informative.

The real highlight for me was the Technician Travis ** (I believe that's how he spelt it). This Technician not only explained everything excellently as if I did not have any Technical know-how even if I did, but because of a very weird paperwork issue helped me get through the process of getting financing and actually getting me helped instead of rescheduling or canceling the install like many others might have done. He was a very helpful, professional, and very pleasant to work with. He recommended me things I asked about, as well as told me how noncompany related equipment that I had already purchased and had on hand rather than trying to convince me to buy a different set. I do also love the equipment, from the simplicity of operation, to the ability to customize multiple different facets of my home and equipment.

Exactly what I wanted based on a reference from a great source. Service was next to none! Installation was perfect-- recommended locations based on installers recommendations. Thank you!!!

The service technician who came to install the alarm system was very honest and up front. However the representative that signed me up omitted very important information 🤔😒. That's a Red flag for me. 😔

Derrick and Jade did an excellent job at explaining the equipment and what the best options were for our home, as well as installing everything with care and respect!

Isaiah Was Excellent, Respectful. He Was Wonderful.

Easy experience, helpful and professional and efficient technician, nice upgrade from our previous company.

The sales person Joel ** was very kind and helpful. Then the installer came and I'm sorry I can't remember what he told me his name was but he also was very kind and helped us understand and walked us through everything we needed to know about our doorbell and the system monitor. He was great. I would recommend this company and these two guys to anyone.

Very nice hi-tech equipment. Salesperson was great and very persistent. Installer was very nice and knowledgeable.

Very happy with the service and the technician very friendly and professional explaining everything to me and recommend other services. I appreciate it. Thank you Ryon.

Guys showed up on time. Was very professional and fast. Would highly recommend them if you’re looking for the best service.

I am very satisfied and I highly recommend. Also very patient and professional stuff

The technician was great. He know what he was doing, and he was friendly.

Easy and professional. All of the products we ordered are very modern and industry leading.

Positive experience from start to finish. Professional and friendly customer service and quick set up of security services.

Been a customer with Vivint for over 7 years and equipment was always solid. Knowledgeable and professional install in both homes.

Everything went smooth and well with the installation of products and setting cameras to my preference.

It was very rewarding. I listening to what he had to say, he was very knowledgeable about the system and the install was quick the same day

I was lied to about the amount of credit I was receiving, rushed to sign contracts and not read the fine print. Lied to about getting a referral from my neighbor. The equipment was overpriced.

Karson was an amazing sales rep! Showed us all the bells and whistles Vivint had to offer! We were sold on the quality. They price matched as best as possible and set up right after closing. We were very pleased to hear that donations go to building houses in third world country and Vivint offers incentives for employees!

We had a representative come out to our home and go over everything with us and provided a plan for exactly what we needed. They were kind and understanding. The people that installed our cameras and systems were great and kind. It was installed same day. Honestly like an hour after we purchased our plan. The equipment is pricey but it’s worth it for my family and I to feel safe.

The tech was very good at setting us up. He had a late start and stayed very late to make sure our old system worked properly. He explained things very well.

Ashton was easy to work with and knowledgeable, friendly, and respectful. He meet all my security needs. The tech team Steve, Eli & Jacob were efficient knowledgeable and friendly and polite.

Good quality and customer service. Our tech was amazing.

The installer Armando was great and fast! I highly recommend him.

The installers were kind and efficient. They completed the installation and cleaned up when they were finished.

Our tech Chris was awesome. He was quick and courteous.

Both the representative and the installer were extremely nice and respectful.

The technician was respectful, neat and the security system is great so far. Give them a try. Equipment is great.

Quick set up and knowledgeable technician. Thoroughly explained all options and clearly articulated all expenses. User friendly control panel and app.

My Tec gentleman was great today. Explaining everything to me and very professionally. Thank you so much for your support and showing me the system.

Love my new security system. The technician Zeke was very helpful and knowledgeable about Vivint.

Great customer service, very friendly and attentive. I love the new smart home setup. I highly recommend it.

It was really easy to get us set back up. Great sales experience. Very respectful and not to pushy. They had us set up the same day with everything online. Everything went very smoothly. Awesome service.

Drew and Darryl were amazing with the installation of everything. They made the process easy and have earned lifetime customers. 10000/10 would recommend again and again. And again.

Vivint is truly a door to door security scandal. A sales man came to my door in December, and stayed at my home until 10pm at night to sale me a security system. I didn't want it, because I was about to move within the next few months. The salesman promised me they would move the system for free and I could cancel at anytime, so I accepted it. When I had moved into my house, and I called to move my system, I was informed it would cost +$350 to move it. So I took it out of the wall myself and brought it to my new home. They offered a free month of service and free install, after trying to charge me for the month it wasn't even plugged in. I paid the system off in the first month so I owned the equipment by that point.

I can’t stress enough how impressed we were with our installer Andy. He was not only very knowledgeable about all the equipment, but he is a perfectionist-on his installation techniques. I would highly recommend anyone to take a look at this company. I found out about it after signing up for DISH and I am so glad I switched from my Comcast security system to this current system.

The technician that installed the system is very smart and nice guy. The sales rep that sold me on the system was cute smart and nice as well. The system is easy to use and I like having it in my home.

Great job, very professional from the rep to the technician, and the job was done correctly and with precision. Keep up the great work, Vivint Team.

Awesome equipment. Will be very highly to recommend this service to other candidates.

Great experience with Quan. Very knowledgeable with the installation and the system itself.

Helpful and affordable security company with solid customer service. Would recommend.

The Gentleman that serviced us was friendly, confident and efficient. Jayson explained everything to me and quickly set everything up and showed me how to use it. One of the best decisions I've made going with Vivint.

It was a really easy process and was done being installed in about an hour. Tech was very kind and showed me how to use the system. He also answered all questions we had about the system as well.

My tech was pleasant and was very patient and knowledgeable with my 822983939 questions

Canceling Vivint was far more difficult than it should have been. A year ago, I was told I needed to pay off my equipment financing before I could cancel service. After paying off the equipment, I called to cancel and spent over an hour on the phone speaking with two different representatives. I was repeatedly placed on hold for 3–5 minutes while they returned with new offers to keep me from canceling, including discounted monitoring rates and replacement equipment through "loyalty points" that I had never heard of before despite being a customer for years.

I was a bit apprehensive of the salesman coming to my door unannounced, but after a brief conversation I let him into my home. Shakari was very professional and knowledgeable of the products Vivint offered and quickly gained my confidence and respect. I weighed the pro’s and Con’s against my then current Alarm monitoring company and signed the Vivint contract and so far have been very satisfied with my decision. The installers quickly came to my house and was up and running in a few hours.

A representative Luccas, is his name was welcomed into our home. He introduced the product. My wife and I decided to make a purchase, and now I’m thinking after the purchase it’s going to be a few days or maybe next week before installation start in less than two hours. There were three cameras installed, two door sensors, and one wall monitor job was completed and well done.

Good equipment, terrible company. I got my system as a freebie for my solar install, I was in contract for 3 years and tried to cancel my contract after 3 years as I have MYQ as a redundant system. They offered me additional discounts to continue the service so I agreed, but they billed me way more than what they had offered me. I saw the billing after 3 months, I called to cancel the contract and I was told that I verbally agreed to a 1 year extension, which I did not. I told them that no such documents were posted in my online account, the only document posted was the initial contract. They charged me again for an early contract termination. Caution: Vivint will try their best to keep you from cancelling the contract.

My entire experience from my first call with Gracie through installation with Isaiah was above and beyond my expectations and previous experiences with other companies! The absolute best care for customers! The equipment is top of the line and performance is better than previous companies as well! I highly recommend Vivint!

Jaylen was awesome, she was professional, courteous, and nice. She was very efficient and fast. She explained everything and made my first Vivint experience a great one.

I was skeptical of people soliciting in my community, but the young man was hot and looked exhausted. I felt at least I could offer him a bottle of water. It turned out he was selling exactly what I wanted. I am now a satisfied Vivint customer.

I had a great experience with Vivint Security from start to finish. The setup process was smooth, and the technician was professional, knowledgeable, and took the time to explain how everything worked. Installation was completed quickly, and all of my questions were answered. The camera quality is outstanding. The video is clear and sharp, making it easy to monitor my home day and night. I also appreciate how easy the system is to use through the app. Overall, I definitely recommend them to anyone looking for a reliable home security system with excellent customer service and high-quality equipment.

Was absolutely new to this - our rep walked us through everything and was so nice and explained it all so well. Got it installed same day of signing up too which was absolutely amazing! The quality of the cameras is nice and crisp and it records 24/7 which I absolutely love since others don't do that. Going to recommend this to friends and family for sure!

Casey with Vivint reached out to me about protecting my home and I was very glad that he did so. I had been contemplating going with Vivint for some time after researching other brands. He and the technician that came out, made it a hassle free experience! I highly recommend them to anyone that is looking to protect what matters most. I’m very happy with my experience and the product that they provided.

I got the door camera and the glass shattered detector. Christopher was very knowledgeable and helpful. The quality of the camera is amazing. The installation was fast, same day and everyone was very professional

I had the pleasure to meet some wonderful people by signing up with this company. Very professional. Outstanding work they have done.

Awesome guys that came in and talked to us and install same day.

Great service and appreciate their sales guy for giving us the best deals but installation was a mess. Great guys but obviously in a rush and bordering on inconsiderate of neighbors and the time of night they showed up.

This is the worst company I have ever done business with. Equipment and monitoring bill that went from $3,222.34 to $3,621.34 without monitoring services. Derick **, my salesman told me that the $105.65 monthly charges would equal the $3,222.34 and after the five years, it would just be the $45.65 monthly monitoring fees. I didn't have a calculator; I took his word. I was told if I allowed the tech to install that night, the installation fees of $399.00 would go away, that did not go away and a $399.99 charge for "DVR playback one-time fee." I don't know what that was about, the playback was the same as my previous doorbell camera video playback recordings. I'm sending you a copy of the "product list" which does not give me a price of each item listed, just a total at the bottom of which the installation fees are not included.

Great customer service and easy installation. Willing to pay to get me off of the ADT service, which we were not happy with.

Came to house, gave quote, Offered buy out and was super thorough with quote to install! Thank you Blake and Max.

Check with a great representative. He helped out a lot. He even gave some discount because we were having trouble with it and he was like, "This should not take this long."

Dylan was very helpful & courteous & Cecil (I think that was his name) was very pleasant & helpful. My experience.

I have been in deep discussions with Vivint about providing my next home security system, and I am heavily leaning towards going with them. I spoke with Mike who is the manager of sales and he is a very nice guy, very knowledgeable and explain the products in detail and where is Vivint is not the cheapest alternative on the market if you need next level protection for your home or business along with cameras and monitoring, then I would highly recommend you consider Vivint. They do have finance options available if you choose to engage in a contract with them, which will help offset a lot of the cost for the equipment which shall be professionally installed. I have used companies like (ADT) numerous times in the past and based on my conversations with mike, I decided to give Vivint the opportunity to earn and keep my business.

This is the worst security system I have ever used!! From the salesperson who lied to me, to having issues since the first week. Not to mention that the detection zone doesn't work. It's supposed to detect as soon as you get in my yard but the light and camera doesn't go off until someone's on my porch!! I've had technicians come out and nothing changes!! My Ring camera was better than this. It's a money pit, especially when your a single woman on disability and it doesn't even tell you the difference between a person, animal, or vehicle. The motion light doesn't even come on until someone's on my porch. It's the absolute worst thing I've ever been tricked into getting.

Cole was awesome, down to earth and low pressure while still giving me the information I needed to make an informed decision! The install team was great too! The woman was able to walk me through some options for mounting and help me choose the best angles to monitor as much area as possible! I am very pleased with the set up!

Great customer service knowledge and professionalism. DJ was great.

I got breached... I'm going back with ADT Security. Come to finding out I was still with ADT and didn't know it.. I knew something wasn't right. Vivint so many pop-ups.. Ads.. Malwares etc.. Been hacked and Breached. HELP... I will report again Soon.. On how I rated okay 👍 👌.

Super nice people to work with! Great products too!