Vivint Smart Home
About Vivint Smart Home
Vivint is a home security and home automation company that offers professionally installed and monitored customized security systems with 24/7 support. Its product line includes integrated security and automation systems, outdoor and indoor cameras, doorbell cameras, security sensors, smart locks and smart devices for lighting, temperature, locks and garage doors. You can call or go online for a free quote from Vivint.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
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- 1 stars
- Fully customizable systems
- Professional installation
- Contract-free option
- Complete control with Vivint app
- No DIY installation option
- Relatively high costs
Vivint is a good choice for those willing to pay a bit more for a customized home security system with professional installation. All plans include a centralized hub, sensors, app control and 24/7 monitoring and support.
Vivint Smart Home Reviews
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We had the Cox Security before and this is by far 100% times better. The camera angles are way larger and clearer. The easy app is awesome, love the floodlight above the driveway. The installer was clean, fast, definitely knew what he was doing. Hard to find people like him. Talked great about the company. Huge asset for y’all.
Great and fantastic service. Super streamlined. My home service pro tech guided me through the process and also sold me on the smoke alarm for added peace of mind. I would definitely recommend Vivint to all my friends and family.
The installation of our system was quick and easy! Our technician took the time to explain everything in detail and was happy to answer any questions we had throughout the process. The system is user-friendly and gives us a sense of security when home or away.
Ryan was personable, and very helpful in finding the best solution for my family, and explaining the savings compared to other systems. Will absolutely recommend to others. Getting the best value with the starter package. Excited to install, go Jazz!
Rick was awesome! Very calm with me even though I was irritated at the beginning. Thanks Rick! The equipment is very modern and less bulky. He made very small holes in the walls, which I was grateful for. Definitely recommend the security company.
Installation was very easy. The association was very good. It took about 3.5 hours to do the installation. Very easy to use..I would recommend this system to anyone. Camera is easy to use…Door lock is nice and the thermostat is also easy to operate.
My experience with the technician yesterday was one of my best experiences so far. He was very polite and informative. I’m not 100% sure about my camera placements yet because I wasn’t the one who walked with him but I will adjust them to my liking. Overall I had a great experience.
Installer was very knowledgeable and thorough. Was polite and patient in answering our questions. Made the installation a pleasant experience. Would not hesitate to recommend this company. A good experience.
The technician was very helpful and professional during the installation. He explained the entire process to me. He also worked me through the system on how to arm and disarm the system. I will definitely recommend him to any future customers.
My technician walked me through every step of my system was very knowledgeable of equipment and explained all the system capabilities, explained the changes for the pin number and helped me with setting up the app on my phone and advised me how to view from my phone when my internet is installed.
The technician was professional and patient. He was prepared for the job and clearly expectant of my questions with simple answers which could be understood. He had on his mask and shoe covers to protect himself and my floors respectively. He left the place clean. System use explained.
Installation & customer service has been horrible. I am awaiting a call from the first representative I spoke with to correct my package & pricing. Package did not include equipment discussed & once I removed a product monthly fee increased.
Installation was wonderful. Installer was very pleasant and helpful. He showed us how to use the system and was very patient. Showed up on time and very professional was and answered all our questions. Did the work in a timely manner.
Brandon awesome with new setup from beginning to payment. The activation/troubleshooting with Alex through text was different. Good thing I’m good with technology. Jesus the tech sent out awesome. Would prefer to have him over only in the future.
The visit was excellent. The technician was excellent. He was very knowledgeable, professional. He explained everything about the system. Reviewed my package. Explained & showed how the system works. Went through how it works on my phone. Excellent service. He also showed me and explained how the cameras work. We talked about the locations of the cameras.
Although the installation took most of the day, the job was done well, and the service was excellent. I worked with several team members because there was a glitch in the computer app, and I was very impressed how well they work together remotely to get the job done. Their system is state of the art and I am very happy that I chose to go with Vivint.
The Installer was great- knowledgeable and polite. I Would definitely recommend to others. So happy with everyone I have dealt with concerning the product and installation process. Feel free to use me as a viable reference. I would be very happy to share my experience. In fact I called my sister as soon as they finished and told her she really should consider Vivint!
Excellent service.. Excellent prices. Fast service. Quick response. No mess during the installation…. The technician do excellent work. We recommend his service for any Installation for your security. Excellent, excellent, excellent.
Pleased with my purchase so far, upset that my acquaintance will not be able to get their referral bonus. Can’t wait to receive my home setup, I’m excited to try it out. I’ve heard so much about the security system and the sales rep was very knowledgeable.
Vivint was a great experience from first contact to final installation. Wonderful camera resolution, easy access and utilization, and greatly increases feeling of security and peace of mind. Competitive pricing and ability to customize. I would highly recommend this system.
Great company to work with. The representatives are very friendly and professional. I would totally recommend the service provided to my neighbors and peers. The camera installed is very accurate and perfect angle that captures a widespread area of the driveway and the street portion.
Epi the service rep was polite and very friendly. The install went smoothly. This far I am happy with the service. The system seems easy enough to use. I appreciate that you offer the key chain remotes as we are not big cell phone users so this makes it easier for me and my husband.
Installer was professional, knowledgeable, on time, and quick. He was patient with all my questions. The equipment is excellent quality. The installer showed me how to use everything before he left and even vacuumed area before leaving. I am very pleased with his professionalism and would recommend to anyone.
Very punctual, He was able to complete the install without any issues. He was great at answering and explaining how the system works. Very clean work area. He provided excellent service. Great service and very professional. I would recommend Vivint to friends and family.
The installation went well. How we the communication from the sales team was poor and ended up costing me an entire day to get it corrected. Our rep Dennis does not have understanding of what Vivint offers and it set us up for failure.
My experience was great. My tech was outstanding. Informative, he showed us how to work with the new system. He is very knowledgeable and great at his job. He is friendly, patient and communicate well. He was helpful and want to help. I love our new system. Thank you.
Spent all day at my Airbnb property (6 hours) on the technician to install 2 cameras. But they don’t even work or turn on. Now the loyalty team likes to put me on hold for hours and hours. So because of that, I will be canceling both homes.
Everything went well. Job done professionally and quickly. All my questions are answered and the system explained well to me. The representative came on time and finished in a timely manner. Every equipment installed to look nice. So far everything is working well. I am worried about customer service if something went wrong. According to my experience at my house system, they are very bad and it takes a minimum of an hour to answer.
Ryan bent over backwards to get our alarm installed. We had an extremely tight schedule and our internet wasn't in operation. But Ryan told us not to worry and that he would do a extra visit to finish the install when the internet connection was repaired. We are extremely happy now!
I was very pleased with the overall service and technical. I will recommend to friends and family. He was very patient with myself and my husband. Very impressed with the new technology overall rating I had no idea. The Technology is amazing. My husband and I feel safe.
Vivint Smart Home Company Information
- Social media:
- Company Name:
- Company Type:
- 4931 N 300 W
- Postal Code:
- United States
- (801) 377-4116