Vivint Reviews

There’s a lot of hidden information about this service that we didn’t discuss. I hope I can afford it for 60 months. Please be more upfront about the service with customers and let them decide if they would like to go forward or not. One thing I’m talking about is a service fee. When the technician came out, I definitely wasn’t aware of that. The other thing was if she would have ask me did I wanted to rent the equipment or buy it, it would have made me more happy.

I was promised a full buyout for ADT by Vivint. I was also sold a bill of goods that Vivint does all of their own legwork. When I discovered the buyout amount did not pay off ADT I spent hours on the phone to get this rectified. When I switched internet providers in the same month as the new system. Again, all the leg work was done by me. When the card that was sent to me to pay off a ADT the responsibility was placed upon me again. I had to call Vivint several times. Then they sent me to the card company, which could not help me. I attempted several times to run the card with ADT. This did not work. PLEASE DO NOT USE VIVINT. THEY ONLY PASSED THE BUCK IS MY EXPERIENCE.

Would recommend to family-friends. Installer was prompted cleaned up any mess he made.

Neat, worked quickly, explained thoroughly. Would recommend.

Good Experience…Technician was very patient and helpful!

The installer came out and placed equipment inside of my home without my consent of where it should be placed. He has ruined my patio doors, my wallpaper, and my painted room. He couldn’t fix his mistakes. I’m going to write an email to his supervisor demanding action.

Technician Rob who came out was phenomenal! Well inform on the product and listen and addressed my concerns. Love the products and glad I chose Vivint for security for my home.

I am writing to formally complain about my recent experience with a Vivint sales representative and the manner in which my account was sold and installed. A Vivint salesperson came to my home despite a clearly posted "No Soliciting" sign. During our conversation, I advised him that I was an existing ADT customer and was not actively seeking a new security provider. The representative nevertheless proceeded with a sales presentation and made specific representations that ultimately caused me to agree to switch services.

My salesman was very knowledgeable about the products and very personable. Vivint products appear to be high quality and easy to use. I have wanted a home security system that was easy to use and highly effective, this seems to be the perfect fit. I would highly recommend.

Vivint has been an amazing home security system so far. The technicians that came out to install our system mads us feel like family. We shared stories as they worked and laughed. They helped walk us through the process of how to work the system and made things so easy. They walked with us through the house to ensure we had the cameras set up right. Thank you for being amazing.

Great customer service and my tech Peyton was awesome!

The salesperson was great. All information was explained, and account pricing was consistent with what was promised.

Vivint has been stealing money from me for over a year. I canceled my account and they’re still withdrawing money from my account. I keep getting run around with emails and phone calls. They’re thieves that need to be investigated.

I was told I can test the system out for 3 days and after that you can call and cancel. I was so pressured into getting the system, I told the guy sales rep that I don't own this house and I'm moving soon. He say ok you can cancel in 3 days just help him out. He said everything is wireless, he set up automatic pay without my permission. On the 3rd day I called, they were closed it was the weekend, wasn't informed of that. So I said Monday I'll call back, I did and the guy say he don't got my records of me calling in, which was a lie. He put me on hold for an hour, and the come back to the phone and tell me I can't cancel because he can't find it where I called in. But I got the recording and the phone timestamp. Vivint is a scam! They still tryna charge me and haven't came to pick up their equipment that I uninstalled on the 3rd day.

I just want to say, the guys were both very professional and showed patience with explaining everything in detail. Only thing That concern my wife is they’re no footies for your installers to wear when the customers have new carpet throughout their home.

Orlando did an excellent job with the install and explaining our new system. He was very friendly and provided a quick install. He was very thorough in his training and ask us if we had any questions. Thank you. Great job.

Great techs and good equipment with lots of features but I can’t get them to stop harassing me about a bill that I don’t owe. I have talked to six different people and are still getting calls.

I had my system for three and I have been trying to get assistance with my camera for three years. The only time my camera works is if someone rings the doorbell otherwise I can't see who is outside my home and I tried talking to them about my settings but they don’t care once you get on their payment plan.

I had a great experience with the service I received for my security system! The technician was professional, knowledgeable, friendly, and took the time to make sure everything was installed and working properly. He explained everything clearly and made the entire process easy and stress-free. The service was excellent from start to finish, and I really appreciate the quality of work and attention to detail. It’s not often you come across someone who genuinely takes pride in providing great customer service, but my technician definitely did. I would highly recommend their services to anyone looking for a reliable security system and outstanding customer service!

5 stars for installers, 4 stars for installers customer help and 1 star on ease of coordination of all the departments working together. Got 2 homes and would like one account with 2 service addresses and be able to pay for both one bill. I don’t understand why this is so complicated. My poor installers spent 4 hours on the phone with multiple people at each location to get my accounts set up. Again, the installers did this with patience and care. Vivint Corp., please simplify the red tape and give installers authority to go into accounts system and make changes. That would make installers, customers and your corporate office much happier. Less turnover on installers and cancellations from customers.

Demetrius and Brandon both were outstanding from start to finish. Very knowledgeable, personable, friendly, and professional.

We've had a great experience! Thanks to Saxon—he was able to explain and guide us through the entire process smoothly and fast! We're loving the system so far!

Negative Stars! Horrible company! As a Vivint customer since 2017, I can say that my experience with their customer service has been extremely disappointing. What should be a straightforward service issue routinely turns into hours of waiting, being transferred between departments, and speaking with “specialists” who often seem to have little authority or ability to actually resolve the problem. The customer service experience has become especially frustrating with the heavy reliance on scripted AI responses. Instead of receiving knowledgeable, personalized assistance, customers are often left repeating the same information and being passed around without a meaningful resolution. Requesting a manager does not necessarily improve the situation.

I have been a customer of Vivint for 12 years. I contacted them an effort to upgrade my security equipment. I scheduled the appointment at technician arrived, and he said that my system was so old that the people in the back office were unable to upgrade the equipment on the account so he opted for them to open me a new account and what would be considered a second account and told me that after an equipment was installed to just reach back out to the to the to a number and they would void cancel the old account. A later her contacted the office as well as the technician because I was told that I couldn’t cancel the old account which left me with two open accounts at the same address one account with no equipment.

We had a wonderful experience. Our sales rep Jack was amazing, we got same day installation. We are so pleased with how he accommodated us. The installation tech Dane was awesome and did a great job.

Nathan ** was great! Lots of knowledge on the Vivint System! I had lots of questions for him and he answered every one of them with patience and understanding. He is asset to the Vivint Company!

Professional, knowledgeable and easy to understand.

The tech did AMAZING. He was very friendly and worked great.

Explained the system very clearly and installed in no time at all.

Quality Service from the sales associate Juan to the tech Tim! No complaints here and the product speaks for itself.

Good customer service, didn’t like being told one thing and then when the other half shows up it’s not on the list that the first person said. All the features for my service didn’t my work and can’t get help with getting it to work and that’s the garage door opener. But overall it’s only been a few hours so all I can say is so far ok. Hopefully it becomes good.

Great experience with Vivint. Thanks for making everything so easy.

Trash and liars... I paid for 5 years.... Then they told me I needed an upgraded one if it was going to work. Also the one time I needed it to work when I had a home invader it didn't. They didn't do a thing about it. 💯

The whole process was great, work on time, friendly, fast, efficient and most of all done right. 👍 Thank you again.

My technician was awesome! Very informative and helpful with the whole set process.

After waiting 3 weeks following an appointment that was rescheduled by Vivint, we are disappointed that our technician was a no-show, despite apologies and assurances by Customer Service that the technician would be arriving. It is unclear to me how one can feel secure with equipment that is not operating properly and that is not serviced in a timely manner.

I had a wonderful experience with every customer service representative who helped me with changing account ownership. I had been putting it off for so long because I thought it would be difficult, but Vivint was extremely efficient and helpful with the whole process.

What an amazing experience! Mike was very informative, answered all questions, ensured I understood all the service entails, reviewed everything twice and ensure he will be available if ever needed. Thank you for a great welcome!

The technician was very knowledgeable. Talked me through the whole process. Made me feel comfortable and very safe.

Anthony ** was amazing and very knowledgeable and friendly. I highly recommend this company to keep you safe and worried less.

Yong, the service technician, arrived on time. He installed all of the equipment and answered any questions that I had.

The experience we just had with our Vivint contractor was nothing short of incredible. We were shown how to get each camera in view, how to arm, and disarm our alarms. We were shown and then we demonstrated the door chimes, as well as okaying the camera positioning. The exist count down alarm was shown. We were very pleased with Damion, thank you for hiring such a thorough detailed technician.

Was nice, sweet, cool, funny, easy to work with, I understood everything just fine! The price isn't bad at all! I'mma tell everyone I know about y'all! I also love what the alarm system does!

Great customer service. Fast installment. Great sales rep. Great experience.

​I had a Vivint system installed, which included an extended warranty, expecting home security and peace of mind. Instead, it has been a continuous, exhausting headache. ​Critical Equipment & Safety Failures: Major Security Risk: My front door lock (connected to the Vivint panel) suddenly unlocked itself in the middle of the night without any trigger. Waking up to an open front door completely defeats the purpose of having a home security system and creates an unacceptable safety hazard.

Representative (Jeremiah) over the phone was attentive to my needs and didn’t try to upsale me. But he was knowledgeable on the products, promotions and able to answer all my questions. The technician (Casey) that came to install was courteous and professional. He made sure I was understanding of everything during installation, use of the app, use and placement of power station and just overall full of necessary information.

Joseph was really kind & patient explaining the process to us. He did a wonderful job advising us on camera placement, making suggestions, & helping to keep us safe! Vivint is very impressive. Switched from Blink cameras because I was tired of changing batteries.

After being a Vivint customer before and having to cancel due to financial constraints, I was glad to be able to come back for the great customer service. Cam and Taz were both awesome! Cam stopped by on our anniversary initially so we postponed our meeting. (Oh and he forgot my flowers. 🤭 Just kidding.) When he returned, he was patient and understanding that I was working (I work from home.). He was very informative and helpful about questions we had. Finally, it was the day of installation, and Taz dropped by. He did his job and got us upgraded on old equipment. Very appreciative for his level of detailed instructions. Overall, a great experience! Thanks 😊

We had some issues with WiFi speed and coverage but once this issue was resolved, the installation went smoothly. Even though I had to upgrade my WiFi system and we weren’t getting a full security package, I believe this system will be very helpful in the future if I decide to upgrade. Thanks for your patience and consistency in trying to resolve my unique issues.

The installer who came was nice and professional. They made sure that everything was not only setup, but that I knew how to operate the system.

Awesome job. Great communication. Installed within minutes. Explained information through app.

Installers James was knowledgeable of the system, installed quickly, was polite, keep area clean. James treated us with respect, answering all questions.

I have had this service for about a year now (maybe even over that), and I dont think I've ever called their customer service line for any technical issue (except in the beginning when I was trying get acquainted). Which could have been good review for them until they destroyed it today. I have been paying $9.99 EVERY MONTH for their tech pro plan and NEVER used it. I am switching internet providers and I finally had the time to call them so the tech could come in and switch providers on my security devices. I was told I have to do THEIR JOB THAT I'VE BEEN PAYING THEM FOR IN THE LAST 1 YEAR. I had to follow their troubleshooting instructions first (wasting my own time) then if it doesn't work, they'll finally send a technician.

Jorge was very knowledgeable, very friendly, he helped us find the right spot to set up The screen.

Our customer service Rep and install agent were the best. They were patient and informative.

We had a great installation experience with Vivint. Knowledgeable, honest, and understanding of home schedule. We are happy to use Vivint in our new home!

It’s not often we answer the door when people are promoting things in the neighborhood but the gentlemen were so kind and respectful and patient with our million questions.

Installation tech was very helpful and efficient. So far I'm very pleased with the clarity of the cameras. The app is also very user-friendly.

Chaz, our tech, was very respectful and informative. He patiently answered questions before the install and went step by step after the install. He is very knowledgeable about the product and process to install. Was open to our comments. We had another system installed for several years but it lacked the functionality of Vivint’s system.

What a easy and great experience, very simple to use

I had a good experience with Erik. He was kind and patient. Everything is set up and I know if I have any questions I can reach out to him for assistance.

Good price. Very good customer service. The system seems pretty cool. Still playing with it.

Getting my alarm system after our move was important to my family. My daughter and I have never slept great together. This has added that peace we both need right now.. The system is easy to use and not hard. I love accessing it on my phone just knowing my kids and grand dog are safe..

Very unreliable! Only works if you're home, always breaks when you're away. Not notifying you if all devices are not working, you have to search yourself if all devices are accounted for. App is not responding always lagging and not secure! The customer review/feedback is no longer available on the app either. Very suspicious!

I would NEVER recommend Vivint to anyone. Everyone should stay far away from this company. In June 2025, I moved into a home that already had Vivint equipment installed, including cameras, window sensors, smoke detectors, and a Vivint hub. I contacted Vivint to inquire about the system and ultimately signed up for their security service for $69/month. In June 2026, after completing my one-year contract, I decided Vivint was no longer worth the cost. I already had a Ring security system from my previous home that was significantly more affordable, and I simply could not justify continuing to pay $69/month.

Very friendly during the installation, they helped me set everything up on my phone and explained everything very well.

We are super satisfied with the installation and all the features of our new Vivint security system! Jack did a wonderful job and was very efficient and professional throughout the entire installation. He took the time to make sure we understood how everything was set up and how to use the system. We really appreciated his patience, attention to detail, and willingness to answer all of our questions. We’re very happy with our new security system and the service we received!

The install was great as Logan who did the install there at our home in buckeye Az. Logan was professional from the beginning and informative. There was an issue with the account, and he reached out to his supervisor and support team, and it was resolved. I will be recommending Vivint to friends and family. Thank you, Logan and your supervisor for the great installation of the 4 cameras and sensor.

She did a great job. Friendly, efficient able to build a rapport with me.

We just signed up with the vet yesterday. We have had their service before in Houston but the service and the sales we got here was amazing. We signed up an hour later. Technicians were here to install everything. They installed everything and asked me questions about each item they installed to make sure I was satisfied by time they left. I was working the control of the alarm system. My cameras were set up in perfect place where I can see my yard. All in all I give it 10.🙌🏼

My home was burglarized and Vivint gave me a quote and installed my system within 3 hours. Gave me a little peace of mind after such a horrible experience.

Amazing experience Ali and Juan were great helps and now I feel a sense of protection for me and kids. Would definitely recommend them. Very professional and got the job done at a timely manner!

I was contacted to discuss my security needs in a timely manner. We reviewed options in detail. Specials were reviewed and applied. I was able to schedule installation immediately for next day service. The technician was pleasant and informative. Instructions on how to use the system were reviewed and all my questions were answered. I was encouraged to call if any questions came up later. I was encouraged to contact my insurance company to receive a discount for having a security system. I was quoted a monthly fee that was half the cost of my previous privilege with brand new state of the art system. The installation was timely and the technician was very clean. He took the time to discuss my needs and discuss pros and cons of my choices. We ultimately moved the system to a more user friendly area of the house. Great job! I highly recommend.

Installer was AWESOME. Extremely knowledgeable, polite, and patient. You can also tell he's a good team member by easy interactions when processing info/data with office.

My experience was wonderful. My technician was excellent, very knowledgeable, helpful and experienced. I rate him top notch.

Pablo was very helpful and thorough explaining everything about the costs and did everything he could to get me setup with the best deal possible. He made sure my equipment was installed the same day. Carlos did a great job getting the equipment installed quickly and explained how to use everything and get it setup on the app.

Devin, our salesman, was very helpful and friendly. Did a great job and explained everything and didn’t mind us asking questions. The technician installing was very efficient and knowledgeable. We appreciate them both.

He came in, introduce himself and went to work. I was very impressed with how he did his job and helped me out when I didn’t understand.

Alex the technician was the reason we chose Vivint over Brink! He was extremely patient and friendly! He has great knowledge of the product. We would definitely recommend Vivint based on our experience with Alex.

Upgraded all my equipment. Hunter was very knowledgeable and efficient.

The Technician was professional and courteous. He was thorough and knowledgeable with his explanation of everything he was doing and how everything worked. He was also efficient in doing the job.

Customer service from quote all the way up to install was great. Install was easy and painless. Luke was very knowledgeable, professional and proficient. One thing I would like to have been able to do is build my security package to get estimated cost before getting actual quote and install. “Be able to shop”.

Installation was quick and the salesman was nice.

I had my system installed over 6 months ago and I’m very pleased with it. I feel safe and informed about the security of and around my house. The camera quality is great and although installation took up a big portion of the day my tech, Axel, was very knowledgeable and thorough.

Very helpful support resolved my issue. Didn't have too many issues.

Although I was very hesitant in the beginning of Santiago‘s presentation, he put my mind at ease and thoroughly explained how the new Vivint security system worked that he was offering me and how much it would cost me monthly. I like the features of this security system and I feel that it is an upgrade from the previous system that I had

The set up was easy and the installation guy Donald was AMAZING and very informative.

Vivint service is terrible. Customer service is very rude, the tech are unpredictable, unprofessional damage your property, claim department lies, supervisors make house visits, take photos and act like their concern, I've have emailed the Corporate Office in Utah, Chicago, filed a small claim court case in the state of MD... Beware! Beware beware beware of this company! My case will be heard... And my property will be fixed at any cost... I've been with this company for 9 years and the equipment is broken and I called to disconnect services and they had nerve to say I owe them 1000.00 dollars to disconnect services! If you have the money carry this company to court... If I could I would have gave no star! Terrible service!

Vivint is a very shady company!!!! They claim that I extended my contract from month-to-month to a 36 month contract because they gave me a $5 dollar a month savings and now that I want to cancel my service and go to another company they want to charge me $320 for a early cancellation fee and then have the nerve to say that it won’t cancel for 30 days so they’re charging me another month this place is shady. Never use them again. I will advise all of my friends and family not to use their services, and I’m going on all platforms to let people know exactly how shady Vivint security system. Don’t use this company!!!!

I took off from work after they told me the tech would be out to install my system between the hours of 4 to 8pm. Customer service called to inform me that the tech car had broken down. From experience in the past that starts off on the wrong foot doesn't end well. The first impression is a lasting impression. Customer service wanted to reschedule so I cancelled the service. Very disappointed!!!!

Knowledgeable technician installed our system and explained everything and made sure our phone apps worked.

Absolutely love my system and the installer Travis was great! He answered all of our questions and was very helpful in getting us set up on our phones! I highly recommend Vivint to anyone who is looking for a great protection system. ADT can't compare with with Vivint in our opinion and the staff is so helpful! My wife and I absolutely love it! Thanks Vivint for everything you guys are awesome!

Best customer service representative I think I’ve ever had!

Awesome Rep and Tech. Definitely sold the product well.

New service was excellent from the calling to set up appt to the installation.

I have autopay and when I went to check on my billing my account was marked overdue. I was not notified. After talking to 5 reps the response was they submit the bill to my pay account and if it does not go thru correctly they do not do anything. It stays as overdue. To make a long story short after an hour and a half the second last rep. resubmitted my auto pay method and it went thru. After all of that they sent me to another rep and I was asked if they could help me in changing my auto pay method which I did not have to.

This is deceptive lending, a violation of TILA, and a fraudulent credit application.

Terrible service. My dog got attacked, and the cameras were not able to catch anything. They told me to contact legal. They never got ahold of me. Anytime the cameras go out they send you to the billing department. There is no tech-support on here that will help you with anything aside from billing. They’ve ruined my credit score. They said that it was so much per month then sold me up, charge me and then reported me to the credit bureau, although I am on automatic payments, which means that they’re getting their payment every month on time, but they want more because their plan only covers so much. I would never use the service.

I really enjoy my new alarm system. The installation technician very professional and knowledgeable and clean. The pleasure was excellent. But I do have an issue with the parts list. I will call to notify.

I don't like it … The tech never set it up the right way and keeps glitching and don't catch everything and I don't know how to work the tablet and I can't put it on away…

I'm a little disappointed with this company. I reactivated an existing system and paid an additional fee for coverage of faulty equipment. I asked the rep directly what was not covered, and he made no mention of outdated equipment. Now I have two cameras that aren't working, and I feel like there was not much of an attempt to help me troubleshoot them thoroughly. Then the rep tells me they're not covered under faulty equipment since they're outdated and wants to sell me $800 in cameras.

Cooper ** (sales) was charming, knowledgeable and helpful! Andrew (technician) was organized and helpful; however, he showed up at 6:15 on a Saturday night - poor single guy didn’t leave my house until 9:15.

The gentlemen was very informative and working to help. I work quite a bit but I've meant to get a security system since moving in but don't feel like sitting on the phone for 6 hours to deal with people to do this. Despite the somewhat late hour, it couldn't have been more convenient.

Met a Vivint sales rep yesterday. She was super personal friendly. The tech that came and set everything up was knowledgeable and did a great job.

This company is shady and I will not work with them again. The process to cancel service was INTENTIONALLY painful, long, and tedious, and took me over 45 minutes with two separate customer service reps, who are were equally deceptive continually asking if I was sure I wanted to cancel even after I made it VERY clear I was done. THEN I receive ANOTHER bill because it takes 30 days to process the cancellation. AFTER they cash the check for $61.47 to get rid of them, I get ANOTHER bill stating I didn't pay the full amount, despite the check record to show otherwise. This company is shady, deceptive and very difficult to cut ties with, I would not advise working with them, who cares about their service or products after this treatment.

My tech was awesome. Very professional. Got the job done a amazing amount of time.

They were very professional, quick, and not pushy. They did an amazing job. They were so careful that they even took their shoes off when stepping onto the carpet.

Rep did a good job explaining everything. Really good salesman. I'm getting used to it and so far so good.

Great service. Explained everything in detail. The products are fantastic!

Very kind people. Explain all the process and help me with all my questions.

Brandon was excellent, friendly and very informative. We are very happy with our purchase and the service provided.

Vivint is a company that will lie to your service. It’s a terrible company. Can’t even speak with anyone that will help. I do not recommend Vivint to anyone.

Everything was so great, from signing up, picking the cameras and install, everything went smoothly and they answered any questions we had. Dylan did our install and went over the app with us. He showed us everything in detail and installed our equipment pretty quick, he was awesome.

Well done, clean, polite, professional. I recommend Vivint.

They were very good at showing all the features of the home system and providing great products.

I had the best experience. Very nice and helpful. Help you understand every step and break down everything. Everything went well with the installation.

The technician that came out was very professional. He answered all my questions and concerns. I will give him 5 stars for his hard work. Give him a raise.

The agent was very informative. Technician was efficient.

I would give a zero if I could. We had Vivint since 2016. When our cameras stopped working, we called them to see if we would be able to upgrade them. They wanted to charge us over $1,000 for 2 cameras! They also wanted to increase our monthly payment. That was a year ago (2025) so we just kept rebooting the cameras. We finally decided to go with ADT. We had them come out and install our new system and called vivint to cancel. We were on the phone with them for a total of 2 hours, got hung up on twice, and they kept trying to offering us a deal. We told them no. We want to cancel we already have another system. Finally they told us that they will give it to their "review team" to see why we want to cancel and if they feel we have a valid reason, THEN they'll cancel. If not, they will continue to bill us. So I had to call our bank and put a stop payment on the account. Completely ridiculous.

I had to pleasure of having representative Tanner install my doorbell and accessories. Tanner was very professional and took the time to train me on the Vivint system. I will recommend this company to both my friends and family..

Kaleb and Alex were a pleasure to work with. Excellent customer service. Explained each product to our understanding. Great job!!!

Great service, so fast and easy install! Very user friendly app and control panel.

The whole process was easy! Amazing quality so far.

Von, is an amazing young man and he took care of us very well. He explained everything and has a beautiful personality. We are grateful to have said yes to Vivint. The only complaint I have is that, Joe (the guy who installed the camera), broke a part of our door frame. We aren’t necessarily upset that it was broken because we understand that mistakes happen; rather we are upset because we weren’t informed that it happened. Other than that, so far so good!!

Was knowledgeable and speedy. Was great at providing the information I needed. Flexible with my schedule at getting someone out quickly.

The equipment is top of the line. Very easy to maneuver thru. My technician on the other hand needs an attitude adjustment. Everyone is talked to on the phone on scheduling all of it was a great experience but the technician that installed rushed thru and I really didn't get much training on the operation part. But I highly recommend the service. It's good quality

I absolutely loved my experience! I've called my family to get Vivint NOW.

The whole team was highly knowledgeable and very understanding that our home remodel. They were all highly efficient, fast and kind.

The panel and sensors were located in a used home purchased. The panel had access to a doorbell and one other camera. I was not paying for service. I wanted to add 3 additional cameras but was unable without service. So, I agreed to 1 year of paid service. The technical team was unable to help with camera installation problems and I was directed to a more specialized Vivint team. Cameras were eventually operational. The panel has a voice notification when any exterior door opens and the voice was pleasant. Suddenly the voice changed to an irritating voice.

We had a great experience with Vivint from start to finish. The installer came out and did an excellent job getting all of our new security equipment installed, set up, and working properly. He was professional, knowledgeable, and took the time to walk us through everything and make sure we understood how it all worked. The entire installation process was smooth and easy, and everything looks clean and works great. We’re very happy with the system so far and definitely appreciate the great service. Highly recommend Vivint!

My technician was very knowledgeable about what he is supposed to do. He also helped me with the application process. It did not take him long to do the installation.

Very easy process from purchase to use. Sale personnel are well trained in the art of closing, to a fault even. Installation was smooth and incredibly professional! The user training was great and left us with no questions. The overall price of equipment leaves to be desired. $4000 for the equipment (2 outdoor cameras with spotlights, front doorbell camera, and 3 door/window sensors, as well as control pad) seems a bit high with recent camera prices dropping steeply. Overall so far we’re happy.

Tried to cancel contract. They have really been giving me the run around. Don’t do business with these people unless you’re sure that’s what you want. I’m still trying to get out of this contract. Gonna take them to court for breech of contract.

Excellent service. Nick installed the equipment and was very friendly; he explained how it works and everything I needed to know. 100% recommended.

The sales representative was knowledgeable, able to answer all questions and was friendly. You could tell he had full confidence in the products and testimonies which made it a no-brainer to sign up with him. The installer was just as friendly, worked quickly and efficiently while answering other questions I had.

The installation went very smooth. The employees explained every step of the process and helped set up all accounts. So far the monitoring has been beneficial.

The installer was very personable and respectful. He answered all of my questions and I appreciated his kindness and patience. He even cleaned up after himself, which I appreciated. Since I am technically challenged, and elderly, it was a lovely experience.

Daniel is an excellent representative for Vivint, he is very friendly, humble, and knowledgeable, answered all of my questions, and an excellent, hard worker.

To keep it short and put it simply the overall experience was well mannered and simple.

Our experience with Vivint was very good. And the technician Joshua was very, very professional, and explained everything to us. The new equipment also looks very nice. It seems easy enough to use. We had living before at another state and the last company that we had, or I should say, the last 2 companies we had. We're very sub, par, and it's very refreshing to have vivid back. I would recommend this company to anybody. That's looking for a home protection system.

George was very efficient and helpful during the installation. I feel more secure now with Vivint.

Our Technician was very informative and helpful. Will definitely recommend.

Quick installation. And the rep that did the installation was very knowledgeable and explained everything perfectly.

Explained everything I needed to know concisely and made sure everything was set up correctly without any issues.

Isaac, Great customer service. He demonstrated everything that I needed. Overall Very satisfied…

The Technician was very courteous and informative, help me through navigating my system and made sure that I understood the process.

Very helpful and friendly. Made sure I knew how to work everything.

I am an Alzheimer's Widow...my husband of 36 years is now in Memory Care. Thus, I live alone. I am on a VERY limited income, which I related to the sales rep. He worked it out so that I have security and monitoring, top-of-the-line, that, with a little give-and-take in my budget, I can afford Vivint. So many people recommended I buy a gun, or booby-trap my back door to feel safer. This is better, I am sure.

The sales person explained how the system worked and he helped me along with the technician to get my system and phone app set up without making me feel old.

I have had issues with Vivint showing up to my house multiple times in one day. One time they walked around to my backyard when they heard my small children outside playing. This is unacceptable and I have called and complained about them multiple times. Had a representative come 3 times today and the 3rd time I happen to be home, answered the door immediately said no thank you I’m not interested, yet he continued to try and sell me the product. I had to tell him multiple times I was not interested and shut the door.