Vivint

Today I had my first experience with an Vivint technician at my home, Diego was super nice and kindly explained the process and everything I needed to know. He installed all the equipment needed and everything works great. I feel my house and family secure now! I definitely will contact him again if I’ll have any questions. Thank you for your hard work and help Diego!

I got this system installed a little over a week ago; a doorbell camera, 2 exterior cameras, 3 door sensors, and reconnecting 13 existing window sensors to the new system. The video features and quality are great, that was my selling point. The installation however is not so much. Aside from a few small issues, my main concern is that the doorbell camera was relocated to a new area and the wires for the original one were left exposed. All I was told by the installer was that he needed access to the attic and he’ll have to run a new power source from the garage because the existing cables for the original doorbell camera weren’t working for him, but didn’t mention that he was drilling a hole through my siding and garage wall to plug the camera into an existing outlet and relocating it.

Very friendly and professional people, Installer showed me how to use everything. Both men gave their phone numbers if we have questions after the service. Totally sold with service given. Can’t wait to see how everything works. So far this is better than the other company I had. God bless this system and the men that provide the service.

Kevin and his crew are very knowledgeable and very helpful. All three young men were all very courteous and polite, they all worked extremely well together, would definitely recommend this group of young men to anyone who has a new Vivint system installed. I do feel more secure in my home with this new Vivint system and I may add other features in the future.

From the start Ronnie was very professional and courteous. He fully explained all details regarding the contract and its terms. Reynolds was also very professional and courteous during installation. He arrived within the time Ronald stated. Overall it was a good experience from start to finish. What I really love is the range of the doorbell and backyard cameras. Much better than my previous security system.

I have 2 homes. Installed Vivint a couple of years ago in one home and the equipment cost was very high and irreversible after a few days for little equipment. There's virtually no transparency with Vivint and customer service is unreachable for anything other than spending more money with Vivint. Have SimpliSafe in the 2nd home and the equipment cost is transparent and much less expensive upfront and the monitoring costs are the the same. I did buy more than I needed for the 2nd home (which was still at a small fraction of the cost for minimal equipment from Vivint), so will use that equipment in our primary residence and discontinue use of Vivint equipment and stop their service.

We spoke with Marcus **. He was really good. I almost said no to the system but he was very very I mean very patient with me. I had a million Questions & answered all of them & he did not pressure us. If we said no he was okay with it even though he would’ve wasted his time & the system itself. VERY amazing. VERY good quality! & I also had questions about the solar panels & Marcus directed us to speak with the gentleman in charge of that area & he as well explained every little detail of the solar panels. Very patient as well. Answered every question we had & I had made it clear I just wanted to know more about solar panels & I was not buying & yet he still took the time to explain everything. We were on the phone with him over an hour & he was more than glad to help!

My tech was very friendly and very knowledgeable. He provided great recommendations on my service and had a lot of attention to detail when it came to placement and installation of all of my devices. He made sure I was set up and understood every part of my system before he left.

Both the salesman who came by our house, as well as the man who installed our system, were both kind, smart, polite... I could go on. Needless to say, it was a pleasant experience and we look forward to enjoying the smart features we now have, as well as the safety knowing we are protected.

From my first inquiry about alarm system with Vivint I was set up for installation next day. The Vivint team called me immediately set up install. Dom was the tech. He was extremely professional and thorough explaining everything and walking us through our new system. I can’t say enough about how easy everyone involved made this for us. The cameras look like professional videos and the system is so easy to use. I will highly recommend Vivint to people I know looking for home security.

We just dumped ADT as our security system and had VIVINT come out to install their devices. Our tech, Angel **, was very knowledgeable, personable, and professional! He walked through each step of installation, made sure we could access our new apps, and tested everything before he left. Great work.

Our technician went over my expectations. He was very helpful and explained everything well. It went so smoothly and I am extremely happy with the overall service and product. This is the first alarm system I have purchased and I’m glad I choose the right company. I know I will feel safe and secure.

The technician Tuku is super nice and patient! He explained everything very well to us and get everything installed nicely. We experienced one door sensor issue after he left, and he immediately came back and fixed it without any problems. He is still super friendly and was receptive to all our questions and requirements. We highly recommended Tuku.

The tech was punctual, knowledgeable, and professional. I would recommend Vivint and their installer John ** for being fast and efficient. The technician was calm and collected. He listened and addressed all of or questions and concerns, he even provided his suggestions according to his knowledgeable experience in the field.

We are very excited to use Vivint and grateful for the service provided. The set up seemed very smooth and easy. The provider gave recommendations as well as helpful comments we did not think of allowing for better service. We can not wait to recommend this system to our family and friends.

I had a wonderful experience from the time the gentleman walked up to my door. Very kind, professional and made sure I understood everything. I feel very safe with everything he suggested I needed. I will be referring others to Vivint. My daughters use them as well and have tried others but went back to Vivint.

Had a wonderful experience with installation today from the time Dillan reached out to see if he could come a day early to do the install. He was super thorough, friendly, professional, and patient. Explained every step to me, weighed out pros and cons with me, and was extremely patient with what seemed to be a longer than normal install due to having run wire. From start to finish he was very knowledgeable, kind, and professional.

In comparing Vivint to other home security systems, they were highly rated and recommended. I appreciate the superior quality of the equipment, outstanding customer service, and seamless account activation process. The slightly higher costs was almost a deterrent for me but I have found the quality to be worth the cost. Looking forward to being a longtime customer.

I was told a certain price for all equipment and service this company offered. Once installed the tech mentioned that I didn’t receive everything in my package. This was truly disappointing after I was promised something and realized the representative lied to me just to get me to sign up! Seems like a really good system but I’m considering canceling my service if I don’t get what was promised to me!

I was quoted a monthly fee when I agreed to service. That fee changed as installer made suggestions about equipment and coverage. I felt like I was being upcharged to pay more. I don't know for sure. Are Vivint installers paid extra for adding equipment or time? So, I agreed to a change but it too felt like it is a bit much for what their additional item was.

The young lady who installed our equipment did an exceptional job. She was not only beyond capable of handling all the installation, but she was the most personable professional I have encountered in a long time. This lady should train the entire install team. I’m not a person who leaves reviews, but she warrants the recognition.

Mike was great. He was patient as I work from home. He installed all equipment and cleaned up afterwards. He went over all the settings with me and explained how the system works. We went over all the setups of the device. The app is very user friendly. And both Charles and Mike, the installer were great.

Our sales representative and installation technicians were all very nice and friendly. The job was completed in a timely manner, and instructions for using it were explained by the technicians in a manner that was easy for those of us who are technologically challenged to understand. Now the system is working well, and we are pleased with it. We would recommend this to anyone interested in this type of product.

Both Matthew and Zach were professional and informative. They spent time explaining the system and answering all of our questions. The system is a definite improvement over our previous security system. Matthew has been has called and stopped back to answer additional questions we had. He also readjusted one of the cameras more to our liking. Will definitely recommend this company.

Braxton arrived on time and completed the install and did an excellent job! The system works great although I think the front camera needs to be moved to the side of the house. I would recommend Vivint to anyone considering getting one. Equipment is state of the art and works very well as advertised, thank you.

Vivint sales rep Damon was in the neighborhood offering Vivint security services. I had a lot of question to which he gladly answered all of them. He was very knowledgeable about the products they carried. Showed me a video demonstration also, a positive because I got to see first hand how the cameras and system work. Also the great quality of the cameras. I currently have Lorex cameras, my wife was impressed on how much better quality the Vivint cameras were. Definitely feel more safe and secured my security system is being monitored by Vivint. Glad I switched over.

This has been a very pleasant experience from the time I met Jonathan who patiently explained all the options that Vivint had to offer to the team who installed the system. So far, I am very pleased with this system. Thanks for making this such a smooth process. I highly recommend this system to anyone who wants to feel safer in their home.

Carson was very detail and knowledgeable when he presented Vivint products. He was professional, detail and respectful. The 3 installers that we were lucky to have did a great job and answer all our questions. We will recommend you to all our friends and family. Thank you for stopping by our home last night.

Gabriel was very thorough and efficient. He explained everything and demonstrated how all the different cameras, door locks and garage door works. Will highly recommend Vivint to all my family and friends. They even called to let me know the technician was running a little late and gave an approximate time frame that he would arrive. Great service!!!

Evan was absolutely GREAT with my security install today. He explained everything well and was very personable. He answered every question I had and showed a step by step on how to operate my system and made sure I was comfortable doing so before he left. I will be recommending to my friends.

Blerim was awesome with his explanation of your services and with this witness of getting us taken care of and selecting a package and finalizing. He was a very nice kind patient and extremely informative. Kevin, who was our installation tech, was even more of the same knowledgeable about what he was doing patient in answering questions and very informative as well. Both Blair him and Kevin were extremely pleasant overall and we very much enjoyed our experience in purchasing a Vivint system.

The technicians were very professional and very nice. Marcus was also very professional and like the techs, answered every question we had on the system. We will definitely recommend Vivint to other people. Thanks for everything and all of the help and professional work and input to our questions we had.

Explained everything clearly and showed us how everything works. I love how you can manage everything through your phone; set the temperature of your home and set the alarms, with a bunch of other customizable options. They put child locks on the outlet boxes without us having to tell them because they seen we had a kid. Really nice and friendly people. We can now sleep peacefully.

I had called Vivint because my work vehicle was broken into the night before. I explained the situation and what I needed as far as cameras and sensors for the security system. They were super helpful and sent someone out within a couple of hours to assist with my request. The install was quick and the tech was helpful in explaining what the equipment did and how to use it. It was a very pleasant experience for a terrible situation. Thanks again Vivint!

A group of guys came to my home to install the Vivint security system. This is really the best camera and alarm system ever. I recommend vivint to everyone. It exceeded my expectations for sure. The clarity is amazing. The work was done, professionally and clean. Best security system ever.

Great products and service from Vivint. Very pleased with the installation and the quality of the items. Installation was professional, timely, and no mess left behind despite drilling through walls and unpacking boxes of equipment. The installer was an expert in helping me understand how everything works, how each item was installed, and how to change any settings or equipment necessary. Would definitely recommend to anyone looking for home security.

Vivint install was outstanding. My technician was courteous and extremely knowledgeable. Recommended all the setup options like cameras and sensors so that my home/property would be more secure. Already have it at one home and this was my second install site. After a break-in this past weekend, it could not be put off any longer. Governor Newsom here in California is ruining our state and the police are struggling to keep up with all the crime in our neighborhood.

Jose was accurate and on time which for me is my pet peeve. He was professional and knowledgeable about the services and made it a comfortable experience. He even went the extra mile of getting me additional discounts for 9 months! I am definitely happy with the products and quality of the technology.

Amanda (I don’t remember her last name) was professional, friendly, helpful, and quick. She answered all of my questions and made it easy to understand the controls of the system. I’m happy with the installment of the Vivint product. It’s nice to know I’ll be safe and more aware of my surroundings.

Vivint has top of the line equipment and the installation of cameras and security system on my home was very very reasonable and affordable. The sales reps were very professional and helpful with all of my needs. I would highly recommend this company to my family and friends for their home and loved ones.

Service was quick, friendly and affordable. They were really nice and approached my husband and I with respect. I would definitely recommend this product to other friends and family. The quality is amazing and worth it. I really am looking forward to being a loyal Vivint customer.

Overall loved the experience I got from Vivint. The customer service was amazing and the technician did great work. The sales representative explained everything thoroughly and made sure I understood everything he was offering. Very pleased with this experience and the product as well. 10/10. Will definitely recommend to family and friends.

Liz was amazing! It was effortless and so easy to use. I had her install in my home and because of her excellent customer service and very professional, I had her install at my businesses too. She worked diligently and she had such a pleasant aura about her! My experiences so far have been phenomenal!!

Mark was completely professional, extremely kind and took the time to explain things to me in detail including answering all the questions I had. I set up Vivint through Citizen Home Solutions and my service, including initial and monthly costs were not what they stated it would be. I was going to cancel and use another company but Mark was soooo great. He not only made the sale but I will refer him to friends.

Colin, my representative and the young lady, the installer were awesome. I hardly ever allow anyone in my home but those two became family immediately. I'm safer and appreciated all the time they took to make sure I understand the service. Colin made sure I was comfortable and no pressure. Thank you for stopping by.

Art was very professional and thorough! Super helpful to walk me through the set up and programming as I am technology challenged! Wonder experience! And he was very accommodating to my big dogs who were very interested in what he was doing.

I had another wonderful experience with Vivint! It was easy to set up the appointment which was scheduled quickly. The technician was knowledgeable and polite. I chose the video doorbell, the garage door control, four electric door locks, glass breaks, and thermostat control. The equipment was user friendly and worked immediately. I have had Vivint for more than 10 years and will continue to use them.

Vivint service seems good. They need more installers or better training for them. Our installer did a good job but I feel Vivint has failed their own techs by not providing them with adequate training. Also had to reschedule to come back another day to get one camera working that would not work that evening.

Gavin H. was an excellent technician. He took pride in his work & went above and beyond what was required. He took time answering our question throughout the install & made sure we were satisfied. He made two Vivint cameras work for more coverage where six simply safe cameras fell short. He was a champ climbing into the attic and figuring out how to best hide and install the wiring. He was straightforward and honest about the equipment & explained how the app and keypad worked in a way that was understandable.

We have decided to go with the Vivint security system because of price and value. From quote to install everything was done in three hours. The salesman and the install crew were very friendly and professional. I would highly recommend this to anyone in the market for a security system.

I was very pleased with the excellent customer service rendered by Vivint Customer Representative Lamaris. I elected to purchase a Vivint Home Security Package because of his knowledge and enthusiasm regarding the products. I even recommended several potential customers because of Lamaris’ superior skills and excellent attitude! He is definitely an asset to your company.

We had excellent service provided for us from the sales representative to our technician! I would highly recommend Robert and Jack. They were both friendly and well knowledgeable on the product they are providing. As for the product it also is great! We are extremely happy with the product we purchased.

Speedy installation and very professional. Cameras are very clear. User friendly and feel safer accessing cameras from phone no matter where I am. Motion sensor lights and cameras are perfect for front and back of house. Sales person was friendly and knowledgeable. Reasonably priced and no contract. Price locked in too.

At first I was a little frustrated with the company because we had a timeframe 12-4 and no one showed up. At 5 clock I got a call that no one would be coming. I understand things happen but a call earlier would have been nice. Anyways today our tech came out (Michael M). He was very helpful with answering our questions and explained everything. He made sure we knew our system before leaving and even gave me his number in case I had questions. Thank you, Michael for making our experience a great one!

The installer was very professional and courteous… he make sure he took the time to explain the whole system so I can understand it. I’m quite confident that me and my family will be happy with the system that we got, and will be taken with us when we move.

Great customer service. The technician was right on time, very polite and kind. He work fast and was very smart. He was dressed properly, well spoken. He explained everything and detail answer all questions without hesitation. He explained why he needed so much information after all information was given initially. He cleaned up behind himself. I was not afraid of having him around.

Techs were running late but they called to inform us. They were very professional and the installation went smoothly. AJ and Jose were great to work with. I highly recommend Vivint alarm/camera for your security needs. Don't hesitate to call them before you need them. So glad we did. Also you could get a discount on your homeowners insurance.

Appointment was early than scheduled and Richard was excellent explaining and then installing the equipment. He took the time to do everything by the book and then later explaining everything. Installation was time consuming but was done right. I have service in Texas and expected the same here. It was as expected with no ifs or buts and the courtesy was excellent.

The tech explained the system well and provided excellent service. He explained the functionality offered by other add on devices as well. These included outdoor cameras, car garage and others. He also helped us with mobile app setup as well. The tech also explained the insurance benefits associated with home and car.

Took the time to explain. Fast and Efficient. Tech came out on time. Gave me all the options so I could make an informed choice. I would recommend this system to others. He also put the hub where I wanted it.

Great technician, friendly and knowledgeable. Very professional and took his time explaining everything. Also explained the warranty and how things work. The pros of having each thing that was covered and what was not covered. Also he was a military vet which I thought was great. Overall the experience was great and I would recommend them to any one of my friends or family.

Vivint technician Adam and another technician installed the Vivint alarm system. The technicians were knowledgeable and professional. They were able to install all the equipment. Adam showed us how to use the panel and the app. Adam gave me his phone number if I had any problems with the equipment.

From sales to installation, Vivint exceeded my expectations. The sales associate made a couple different trips to my home to work around my schedule and was very practical in helping me decide what I needed. The installer was very attentive to where I would like the equipment and pointed out what would look aesthetically pleasing outside of my home. Great service!

The tech who came was just awesome. Loved how he explained everything. He took his time but was fast and efficient. The rep was also great and informative. I was super skeptical at first but they both put me at ease. Install was the same day surprisingly. Would recommend to everyone.

Our sales guy was awesome and helped me get all the discounts. Then the installation person went above and beyond to help understand the system, get it in correctly and check it to ensure it was working. I highly recommend this system and the people! Best experience I have ever had with alarm systems!

Franklin was very friendly and worked very hard to get everything done due to me having to leave for work. He was very thorough and very particularly in all he did installing the equipment and training. He was not able to install the thermostat since I had to leave for work. But was willing to let me know when they have a time open for him to come back to install it. I was very pleased with his service.

The sales rep, Sam K, is very nice and was quick to respond when we had an issue. The tech that came to install was also nice. Loving our new alarm system and cameras. Only issue is the holes in the walls but our sales rep is handling the issue for us.

My install guy and salesman were great - very professional! I forget his name but the install guy (maybe Nathan) answered all of my questions and was there all day! The salesman Oliver was great also at figuring out my needs and price I wanted to pay. Thank you guys!

My sales rep was terrific. Knew his products and was able to guide me through the hard choices. I trusted his input and his guidance. I would recommend him to any/all of my friends. My technician was also terrific. He took time to understand our unique needs and worked hard to make for a clean and very nice installation. He was gracious and trustworthy. We were glad to have him working in our home. I would recommend having him service any/all of my friends' homes. Just fantastic.

I had my Vivint system installed today. AJ did an amazing job with the installation and tutorial of the system. Vivint hardware and user friendly interface are great reasons to choose them for your home security needs. Camera resolution is very clear, no grainy images on either doorbell or driveway cameras. System has several options to tailor to your personal preference. Having the ability to further provide a higher level of protection for my family gives me a better peace of mind. I highly recommend Vivint.

Did everything in a timely manner and was very informative and descriptive on how everything worked and what it did, He also made sure if we needed anything to be moved or if any equipment was not working properly to call immediately. Made our home feel very more safe and have peace of mind since I am away for work a lot, would definitely recommend to friends and family.

Vivint gets 5 stars from me! The technician explained thoroughly and taught us how to use the system. He showed us the camera views and adjusted them to our liking. He showed us what each icon meant and how to use them. I will recommend you all to everyone who needs security for their home. I'm excited to live in my new home, and in a new city because of Vivint! Thank you!

Robert did an amazing job on ensuring I knew everything about my system and what was included. I never had these services before and to have them now with someone who has such knowledge, makes it better to have. Thank you so much! Would recommend to others whenever they have the chance to look for a security service. Cheers!

The whole process was great from start to finish. The quality is ten times better than ADT and I truly appreciate the quick turnaround. Less than 24 hour turnaround from sale to install and setting up the credit line was very simple. Salesman was very professional and quick to answer all of my questions and concern.

Franklin was a great technician. Very helpful and professional during the whole process. I’m very pleased with the system and would definitely recommend Vivint to a friend or family member. He took his time in making sure that we understood how to operate everything. Definitely deserves more recognition.

This is a great company. I had the best salesperson in Daniel **! Great price for what I received. Fast and friendly installation. Highly recommend to anyone looking for a home security system! They have so many options to fit your needs. Amazing customer service 24/7 for any needs. Great company!

Carlos was very helpful and easy to follow as he explained how everything works. He also went through recommendations, like the front and back camera, and he was NOT pushy about them, which I really appreciated. He went through how the control panel and the app work really well. I didn’t have any issues at all.

We were able to fully get clarity on the functionality and benefits. The installer was amazing and very professional with excellent communication, speedy with having the equipment installed cleanly. The instructions was clear that I was even able to explain to my wife and they will be following up later in the week.

Sales and technician were both courteous and informative. They answered all my questions and were ok with me watching what they were doing. The pricing is fair and very competitive with other security services. Even though the install time was longer than expected, the technician worked with my schedule to ensure the work was done completely and correctly. And I will recommend this company to others.

Greg and his partner did and outstanding job installing and explaining the new system. They were professional and punctual. Kudos!! I would highly recommend Vivint to my friends, coworkers and family. The quality of the product is excellent. Very crisp and detailed. The app is very easy to download and share with other members of the family.

A + service and reasonable prices and my representative was very patient with me and very knowledgeable about the equipment and services. They will forever have my business and also my parents business. We been using them for about 7 yrs now and haven't had any complains. Thanks for always doing good business with me can't wait for my update equipment to arrive!!

The technicians were on time, friendly and very professional. Great installation, explained how to use the system. Love the cameras, the keypad and the App is very easy to use. I am looking forward to having this system for years to come. Much better equipment than my previous alarm system.

Dylan was great with his detailed explanations on the equipment and functionality. His recommendations for what I needed were consistent with what I was wanting and he wasn’t pushy with trying to sell me more than what I needed. Miguel was on time for installation and also was great with thoroughly explaining how the equipment worked and the best places for camera locations. The system is easy to use. I can’t wait to start using my new up-to-date security systems.

My technician was very professional and he was very knowledgeable about the security system he was installing. I love the clarity of the camera and the system is very easy to operate. I love the doorbell camera and being able to hear the doorbell ring tone in the house clearly!

They were excellent from the sales to the tech that came to install the door sensors cameras and panel!!! Very professional and very pleasant. Talked us through everything and how it works. Even asked if we had any questions for them!!! I highly recommend them!!!! Thank you Vivint!!

The tech who installed my equipment was great. I didn't too much care for the sales associate. I felt rushed to complete the order. He didn't respect my time. Felt like he just wanted the sale to win shoes with the company name on them. Felt like he was pressuring me and he wasn't listening as well.

Our representative, Chris, was very helpful. He went out and installed our cameras in the rain and finished very quickly. He even helped us identify a problem with our new home that would have potential damage in the future. We really appreciate him and his insight/recommendations with our new security system. Great experience!

Excellent service and we’re very happy with both our sales rep and technician. Very nice, friendly, and approachable gentlemen. I will definitely recommend your service to everyone. Setup was fast and the work was clean. App, cameras, locks, etc work smoothly and images are sharp. My wife’s peace of mind is worth the cost, which is manageable anyway.

Technician did a fantastic job overall. Very professional and explained everything very well. The salesman was very friendly and took all his time so that my wife and I could understand. He was was very attentive and answered all the questions my wife and I had. He did a great job of convincing us to purchase product.

I have made complaint after complaint over 15 different malfunctions in 13 months I’ve had the Vivint system in my home. Some have occurred more than once. The installer hung the wiring over my garage door so it became entangled the first time I tried to open it. The manual lock didn’t interact with the panel. The panel froze (3). The phone app didn’t complete the lock. The cameras froze. The phone indicated it was locked but the panel was green. The panel indicated it was locked but the phone was green. Both the panel and the phone were indicating it was locked although I had not locked it and the front door was wide open. Worst of all was when the panel and the phone app froze and I was locked in my house. It was a weekend and their offices were not open.

My technician was awesome. He went above and beyond when it came to installing the equipment. I wish you all had a one on one live person that can walk you through the set up of working it through your phone. I would like to know how to set it up to where my phone dings you when someone is at your door or a package is dropped off.

I would most definitely recommend a friend, the tech was very polite and helpful. He did an excellent job, he worked and he was very nice and he explained everything that I needed to know he was open to any questions that I may have had, overall my experience with Vivint was awesome, I would like to thank you guys for great customer service.

We weren't looking for the service but the salesman was great at his job. At the end of the day, our salesperson and all the technicians who came to our home were very knowledgeable! Exceptional quality and excellent service! Thanks a ton!!! We will definitely be recommending Vivint to our friend and family.

Great job with the Vivint installation. The installation was quick, and the representative was efficient, courteous, knowledgeable and tidy. He was able to answer all of my questions, provide tips for enhanced usage and streamline the production learning process. I would recommend this service to all homeowners. Thank you for your patience.

Shout out to the tech who came out and installed our system. He explained how everything works from our devices. He almost cleaned his work area when he was done. Very polite. Mr Victory thank you. Also want to thank Mr Tyrone **. Explained the way everything would work and had installation scheduled that day. We are very pleased.

My tech Robert was very knowledgeable and made my experience so easy. He explained the system to me in terms that I understood. Great Service and would highly recommend if any of my neighbors or family are looking for a Security System for their home or business. This system seems to be easy to understand with the videos. And doorbell.

Technician is very polite and helpful to us! Great service and employee from Vivint! Very clean installation to our home and truthful to his suggestions to us. His not just selling the equipments but more on explaining what possible equipment we might need or consider if the budget is right. I will definitely recommend him to my family.

This is what I call 5 star service. Jesse came in and explained everything to me and it was something sailing. He was very thorough and patient with all of my questions and walked me through everything again before he left. He was very punctual and knowledgeable. My sister recommended me and glad she did. Thanks, Jesse.

My installation experience was okay, my technician Katif was very attentive and did a great job explaining everything. He even came out to help with my panel after everything went offline and wouldn’t leave until it was up and running efficiently. My only complaint about Vivint is why don’t y’all have yard signs and window decals for your customers? It is advertised to come with the installation package but it doesn’t, I called and inquired about receiving a few and was sent one. The purpose of having alarms and cameras are to help deter theft, decals and yard signs assist with that, so if it’s offered make sure it’s available.

Technician is very polite and helpful to us! Great service and employee from Vivint! Very clean installation to our home and truthful to his suggestions to us. He's not just selling the equipment but more on explaining what possible equipment we might need or consider if the budget is right. I will definitely recommend him to my family.

The technician was very polite and the installation went smoothly. I won’t know how user friendly it will be, it was just installed and I’m old, so I hope I can learn to use it. I asked technician if it had a manual, he said no. I would have really liked to have a quick start guide.

We had out Vivint system installed on Friday. The installer went over the system we had ordered and made some very good tweaks after going through our home. The items he suggested really were great. After installing he went over how to use the system and made sure we were comfortable with it. After a weekend of use I am really loving how everything works.

Thorough and explain what he's installing. But there are 2 sensors he checked the day of the installation which were not functioning the next day and had to be bypassed for days while I wait for the new batteries. When signing up I was promised by the agent Eddy I will be getting 3 cameras but I only got 2. The quote was never emailed to me by Eddy. Then I could not get a hold of him anymore.

Jamal was very energetic and gave a good pitch. Trent the installer explained things as he went along gave demonstration. Good experience with both of the representatives. I would recommend this team to go to others and pitch the system to. I was looking for a new system after being broken into and my car broke into.

Great experience! My sales representative, Isiah **, and Installer, Mikkel, were nothing short of amazing people. I truly purchased this system due to Isaiah’s personality alone. He is a really good person to have on your team. The equipment installation rep., Mikkel, was very kind as well and extremely knowledgeable on how to install the camera system.

Truly dissatisfied and disappointed with the service we received and now I’m stuck in a contract. The guy who sold the original service to us didn’t know ** about the service so I was pretty much in the dark before set up. I truly only signed up to get the guy to leave my house because he would NOT stop talking. Over 2 hours of listening to him repeat himself when I was asking questions and getting no answers. Told him we wanted to think about it. He came back 3 times. We didn’t answer the door a few times and finally he caught me while I was outside. So we signed up not because we wanted to or needed to. We thought it looked a little better than ADT which we already had so we took a chance. I told him if they can match adt's rate or get us close we would be ecstatic. He tells me it’s gonna be $105 a month and I go to sign the contract. It says it’s more than that. I ask him about it and he says he can fix it AFTER I sign the contract. Ok.

The installer that Vivint sent to me was very professional, knowledgeable, and personable. He answered all of my questions and showed me how to use the system. He didn’t leave until my app was up and running, I really appreciated him. I love my system and would refer the service to other people I know.

We were impressed with Blake ** and his expertise in recognizing our needs. He convinced us how much safer we would be with Vivint's camera, door locks, personal safety device, and fire alarm/CO2 sensor. Gavin worked very hard to get the camera, door locks, and base installed correctly. Both were friendly and professional.

Love the equipment, and the sales rep was very determined and very polite. Made me feel real comfortable. I would suggest giving this company to try to anybody. And it was fast you came to. My door came in and the equipment was installed that very night. Love it in the price you cannot beat.

The system is user friendly, easy to understand and operate, equipment is of high grade quality. Installation was done professionally, the technician was very knowledgeable, easy to understand and very professional. Financing is an easy process that makes it affordable over a period of time. I highly recommend Vivint security system and Zack M as your installer.

The sales rep and installer was very helpful and transparent with all information and how everything works. I was very satisfied with the presentation and knowledge of the product. And yes I would recommend Vivint to a friend. So with that being said I would like to place an Update regarding actual product status in about 6 months of service.

I had a very professional and knowledgeable salesman! Not pushy and knew his product. We have been looking around for a bit just for best offers and this one crossed our doorstep. Same night install and installation went smooth. We worked with a very hard-working and professional team! I couldn’t feel my kids and family is more protected! Such a huge relief and peace of mind!

Sales rep was awesome. Installer was friendly, funny, and quick. Once setup was ready to begin, he walked us through each step of set up, not just rush through clicking on the screen. Happy to have a smart home bundle. The world has gone mad, but this helps to ensure our safety.

The guy that came out was awesome and helped me every step of the way. Best customer service I have ever had. Jonathon Badge number ** by the time he was done I was comfortable with everything. He was nice to my kids. He was very very professional and I wish the whole world was like this. Man we all would live in such a better place.

My technician, Nefi, was very thorough. He installed my system and answered all my questions. And I had several as the process unfolded. He was very knowledgeable. It’s good to have someone who knows what they’re doing. I needed a system and we were able to pinpoint proper placement of the equipment.

This so far has been a great experience. The salesman and the installation guys were all great. The installer came in knew exactly what to do and put things. Everything was done professionally and fast. I will definitely be recommending this system to friends and family. Thank you I truly truly appreciate it. Have a good one.

Our technician James ** was kind, caring, and thorough. He explained everything so it was easy to understand and laid out all our options. He kept us informed at every step and we were very happy with his service.

Mihir and Anthony were great to work with. They were knowledgeable about the system and laid out all the benefits why we should have a security system. Anthony walked us through how to use the system. Mihir and Anthony didn't leave until all our questions were answered thoroughly. Thank you!

The set up to get Vivint with customer affairs was easy and painless. They gave good information and connected me with Vivint quickly. They answered all of my questions and were easy to talk to. I appreciated the time they took to explain to me what the installation process would be like.

Great service by Marcus! He took the time to explain how to use the equipment and the service. After his illustration we felt comfortable on how to use the App, equipment, and service. Brie my customer representative was very helpful as well at explaining the service capabilities. We had great team from Vivint!! We highly recommend Vivint.

I would recommend Vivint to a friend. The integrity of the company is superb. The technician was helpful and informative. Their policy of one free move was helpful and appreciated. The representatives were personable and easy to understand and patient with me. I would recommend Vivint to anyone seeking a security system. Make the decision to go with Vivint and you won’t be disappointed.

I am very pleased with the Technician Eric and the Salesman Nick. They were both very patient professional and thorough. Nick set aside time to meet with me over the phone on 2-3 occasions to complete the application and approval at an inconvenient time. Eric came to my house 2x in order to install the Vivint system on a more convenient day. He was very calm kind and extremely efficient his installation work was impeccable and impressive. He was neat and left my home in proper order. Thank you to both men for their great Customer Service. Great Teamwork.

Enrique did an amazing job in communicating with us on his way over and during the installation. He was very professional, thorough and very nice. He took his time to answer all my questions and walk me through the usage of the equipment, as well as explain every step. Will highly recommend.

Great salesman and technician. Pleasant attitude!! A delight to be around. Felt safe and included! Thoroughly explained everything and eased most of my worries. I’d recommend Vivint to family and friends. Overall a 10 for both! Great price and can sleep at night with peace of mind! Thanks so much for coming and adding me to the Vivint family!!!!

Alex is the man and deserves a raise! Great work on the install and very helpful. He explained how everything works and made it easy to understand. He was friendly and polite and got the job done quick! I would recommend him to anyone needing a security system for their home.

He was very patient and stayed far beyond what was expected. Explained everything well too. I would certainly recommend this company. The equipment is above what is standard and I enjoyed that everything was well explained. If you expect to have a service to protect your valuable property as family use Vivint.

Awesome job. The customer support is great from the beginning till the end. The installation went amazing and very informative. Great security system. I’m glad bought this home security system. This is the best way to protect your home, your family, and your possessions. The cameras are so clear and amazing.

The salesperson was deceitful. The salesperson kept calling the wall panel an IPAD. Was not clear that I would be financing the equipment until a hard inquiry was done that left me between a rock and a hard place. I did not want another revolving account on my credit report. Did not clear installation time with me. Installer just arrived at 7p. It felt like the 2 were in cahoots. The entire process took 4hrs that I was not prepared to just sit around for. The tech left a mess on the carpet where he installed the door system. I don’t know how to access video and photos taken by the cameras.

Jaxyn was so very helpful and professional!! He did an excellent job of replacing all the locks and installed everything to perfection. Took his time to explain how everything worked and didn’t leave until my wife and I understood!! We are so very pleased with all his work!! We thank him for all his hard work and care which he took in taking care of our home. Jaxyn was so easy to talk to about anything which he was doing. He made sure he explained all he was doing and why! Really appreciate the work he do for us!!!

Ms. ** was my technician and she was on time and completed her job in a timely manner and I am and will give her a 10 on my end. She knows how to get the job done. Again I would like to thank Vivint for all that they do.

Component broke. They demanded I sign up to fix anything. Manager Dallas said they'd fix or replace anything broken. Only to find out that was a lie and now we have to pay to replace it entirely. So now to replace this doorbell camera is over 500$. I forsee canceling this service very quickly unless someone can make this right.

Tech was here a while and still has to come back tomorrow. Tech was nice and I felt bad he couldn't install....he was frustrated but very polite. Hopefully they'll fix issues tomorrow. I would recommend to others, but I'm slightly put out that they need to return 2 other times. The install tech tomorrow and service technician next week.

The tech was very friendly, commutative and knowledgeable about the system and program. He arrived well within the window time frame. He took the time to explain the services offered as well as how the equipment worked. He readily answered any questions we had and was extremely patient with us. I recommend Vivint home security.

After a few years of alarm service with Vivint, I figured that their low quality home alarm security system was due to dated equipment. Bad choice by me to spend a number of thousand to upgrade the cameras. Now the system is even worse. Do yourself a favor. Don’t do it. Vivint home security did not work for us and I’m trying to get a refund right now.

Very pleased with the installation of our new security equipment. Technician was professional and very clear on the installation processes and worked with us to get acclimated with the new system. System was easy to navigate, and we now feel secure when away or at home. Cameras provide clarity and the camera voice capabilities works fantastic.

Sebastian was our salesman and amazing!! So friendly and not at all pushy. He listened to everything we were looking for and built the package to suit with an affordable price! The installer, Nick was equally amazing! Was quick to install (same day). Showed us the ropes and cleaned up after himself!