Vivint Reviews

Both Alek and Victory were very helpful and informative. They were very knowledgeable about your product.

So far the technician and the sales agent were great, and the security is better than our previous company. However, so far the camera for the backyard just doesn't work, and the other cameras take a long time to load so I can't really watch in real time, and the rewind feature doesn't work either. So better security, but worse service.

Vivint has a door to door sales call program - we were engaged by a very knowledgeable and enthusiastic, but not hard sell, salesperson that explained the service thoroughly which aided us in deciding to engage a 24/7 security monitoring service. The service and options were explained and our questions were answered to our satisfaction.

Both salesman and technician were very professional and knowledgeable about their products. Only suggestions I have for either would for the salesman, make sure the equipment you are purchasing will fit before having the technician come out and let the homeowners know there will be wires showing due to having some equipment plugged on. For the technicians I would recommend having them make sure all equipment is level after installation. These are super minor and I am very satisfied with the service I received. Just some thoughts though.

The technicians and sales associations were professional and honest about the services and prices: they were prompt and helpful. The system has given me a sense of safety.

Great product. Switched from XFinity. Juan (sales) and Ethan (installer) were very helpful and personable.

Great customer service. Technician was very helpful and understanding.

The installation Tech was very knowledgeable on this product.

“Very pleased with the alarm system installation; it was professional, efficient, and seamless service!”

They lied to me and had me stuck with $3000 worth of equipment. I had to file a complaint with the Attorney General of my state to get them to back off and cancel the rest of the "loan". They never gave me a refund but they will also never get another penny or of me.

Vivint is a scam and a rip off! Said I had a three free trial and I could cancel. I'm 2 weeks in cancelation and have got nowhere! Bills coming in no problem tho. Hooked me for just over 10,000 dollars for a contract I'm still working to get out of! I've contacted the BBB trying to get the matter resolved. Don't even let them in your yard!

The service was great. The technicians did an outstanding job. Very friendly and completed the job thoroughly.

Actually I stopped the manager, showed me some different choices and I was hooked. Thank you Vivint for having a good team supporting you guys.

I was very satisfied with the presentation and the installation of the product.

Excellent service. Exceptional attention. I recommend them 100%. They are serious about their work and very professional.

The technician was professional and excellent. Answer every question. Was very patient to show us how to work system.

Bobby did a great job. And very friendly. He was very helpful and answered all my questions, even ones I didn’t think to ask. He’s a cool and great guy who is willing to help out and take pride in his work. He has great energy and attitude.

This was my first home security system. James was very helpful and patient in explaining how to use the system and how everything works. I give him a 10 out of 10.

Thomas and Mike were very thorough and professional. They walked us through every step from start to finish. We felt very comfortable with them in our home! Great job, Gentleman!

Both the salesman as well as the installer were just amazing, so respectful and kind. I didn't even want a security system but now I have one and I feel so much safer. Within 5 hours I had all the information possible (even my conspiracy theory questions) and purchased and installed my system.

AVOID this company at all costs. If you move during the contract, they will NOT cancel it, regardless of what they tell you over the phone. I paid off all the equipment early and was told they would put my account on hold until the new owner contacted the company and took it over. Keep in mind... I have paid off ALL equipment early from Fortiva, and I am caught up on monthly contract charges with Vivint. They are now charging me for a service they were handling at an old address. I attempted to contact their customer service, and I got transferred around for 45 minutes and was NOT allowed to speak to a supervisor or anyone who could help waive their mistake. I am now stuck in limbo while they rack up more monthly installments for ZERO service to the customer and very, very poor interaction with customer service. Go anywhere else... Try anyone else... Just don't make the same mistake by trusting this company with SECURITY. It's a scam.

Salesperson Gavin and technician Jay Jay went above and beyond with their customer service, ensuring I knew exactly what was happening and taking the time to answer all my questions. Outstanding Customer Service.

Hard to say it all at once but I would recommend it for others.

VIVINT’s Regional Manager, Mr. Colton ** and VIVINT’s Smart Home Expert, Mr. Chris ** worked together in providing a security package that is best suited for my three-level townhome at a reasonable price.

My salesman was very understanding and helpful. The technician was great

These guys were absolutely amazing. I have a 6 year old who loves to be center of attention. Each of the guys were wonderful with her. My 6 year old really took a liking to Briggs and he was just amazing with her. The installation guy has been amazing as well, allowing my 6 year old to be his assistant. If you're looking for a team that will help you out financially with a security system, who will treat you like family and make sure you get the best package for you, this is it.

The sales guy was very professional and friendly. The tech was also. There was no hard sell or pushing to buy, just information and what is available.

Very happy with my Vivint experience. The system works great and is easy to manage. Mitchell **, excellent sales rep. Very knowledgeable and professional. Zeke the technician. Professional, friendly, and did a great job.

Your people came out and hooked up my system. Your system only lasted an hour and a half before it went down. I am not happy at all.

I think your representative and computer tech are both professional and courtesy. I appreciate that service and they are very knowledgeable and friendly and the young man who sold us a plan Tylin he came back and made we was a settler and got everything done, and I really appreciated that type of service.

Great seller! He knew his product. Good offers. High definition cameras. Shout out to Semisi **.

Great customer service extremely friendly and easy to work with. The security equipment is top of the line, outstanding.

Too expensive and the price you pay monthly does go up the longer you are with the company; it’s really a rip off if you ask me!

The technician was really polite and professional. He took us through the system and showed us everything we needed to know through the application.

The staff did a great job with product and installation

Very good and excellent rep with great service. I will recommend Vivint to everyone because of his prestige customer service.

Great experience, I took over the Vivint service of a home we purchased. Tech was great, very friendly and helpful and showed me what I needed to know about the equipment.

We had installed yesterday. Everything was installed perfectly. Our technician Reid was amazing! Very thorough, a hard worker, a problem solver, knowledgeable, he cleaned everything up perfectly and overall a very nice person! Kudos to Reid!!

It's clear and I love the whistle, and the factor it warns you it's recording.

Great. It was quick and they were customer friendly. Explained everything I needed to know and cameras look good.

I would give this company no stars if I could. My first home had this system that I got with the house, so I transfered the previous owners service to my name, I then lived in the house for 6 years but just because I updated the service in the middle of that time frame they put me into another contract. I had the equipment paid off way early. I have since moved out of that house for 1.5 years and they are still charging me for that address because of the dumb contract. Now my new address has the same system (against my better judgement) so now I have to pay for 2 addresses. Such a waste. Not to mention the quailty is terrible. I've seen better with cheap cameras on Amazon. I will spend my days making sure whoever asks me about Vivint, to never get it. It's not worth it.

Pricing, installation and customer service were very well executed.

Bryan was very friendly and knowledgeable. He answered all my questions. He installed the equipment fast and cleaned up after himself.

You should be very concerned about your sales tactics. Your sales people provide false information, and when confronted can’t even explain what they are doing. I got a verbal price on the equipment, only to be asked to sign something that said it was 2l higher and when I questioned nobody could provide an explanation. When I cancelled they miraculously agreed to lower equipment costs by 1200 but told me the monthly payment would remain the same!!! Nobody ever spoke to terms (5 YRS) which puts the cost at over 10k. That was absolutely ludricous.

So far no complaints. Equipment inside installed 05/27, and cameras installed 05/28.

Service is good, you really get what you pay for, and I really liked how professionally installed everything is.

From the rep to the tech! Customer service was GREAT! Cameras installed perfectly in the perfect location. Clear vision and very good QUALITY! Love the products and service. Will refer to anyone!

Nice guy, with reviews. He showed us the capability of the system and how it works. I bought the system for what we needed and he gave us what we asked for. Mainly the cameras and the price sold me.

Well we normally don't speak with salesman but my wife felt he was so polite and nice. We listened and he sold us.

We are in the installation process and so far so good.

The service is top of the line. State of the Art Devices. Easy to operate. 😊😊😊

Ashlee was awesome! The whole process was easy from the start. From choosing what we needed for our home to installation! Really happy with the service so far.

Vivint has great service. Both our sales rep and technicians were very helpful and professional. They answered all my questions and set things up exactly how I wanted it. Everything was cleaned after and setup was fast.

Jorge was very helpful, professional & polite throughout the entire process. He arrived a little earlier than scheduled and completed his tasks in a very efficient manner. His explanation of the system was detailed & quick. Thank you Jorge!

Great service and install! The gentlemen did a great job getting me connected!

Josh was very efficient and explained how to use the system. He was very helpful and respectful.

Very helpful step-by-step instructions, awesome job.

Only one day in and just getting comfortable with the system so Vivint should check in with us in a few months. But feel kind of excited and reassured my home and family is more secure when I am away which is what I was after. Tech who did the next day smoke detector install and follow up tweaked what we needed and sealed the deal for us. 👍 Give that Man a raise🫡😉👍🙏.

The team very professional and friendly. The communication with Mike was easy to understand. He answered my question the way I can understand because English is my second language.

When sales representative came out, he did not specify on something that made me a little wary of the service

Great service technician was on time and very informative, will definitely recommend to friends and family

Ali is very knowledgeable about the product and has a great customer service! I highly recommend him for installing and any questions with customization.

The technician was very knowledgeable. He also walked me thru each step. But most of all he was on time and ready to work. A job well done.

Installer did a great job working with me while I was across the country. Stayed in contact and performed everything that I had hoped for

I love everything about this. It's great and everything works perfect.

Kevin D. is professional, polite, and patient in answering our multiple questions with full satisfaction.

The sales process was professional and thorough. Installation went well also. I was impressed that it was all done the same day!

First off, we got equipment, then they said they were no longer going to support that equipment and were trying to force us to pay to upgrade, we declined. Next, they continue to send solicitors to our door, despite us already having the service, and we have No Solicitor signs in the neighborhood. The final straw was that because they wouldn't continue to support the original equipment they sold us, they called us in the middle of the night claiming our alarm went off, when we never even set the alarm.

Since I was with a subcontractor through Brinks, which I regret, I signed up with Vivinit. I had 37 months left on my contract with Skyline and had no true security with them. My salesman gave me a 30-day trial instead of the normal 72 hours, which helped me make the decision to go with it. While going through the signing part, I inquired about swapping out my front door lock. Being that I had already signed the buyers pricing section, I asked if the price was going to change. His response was, "No, it'll stay the same." But after the system was installed, I had to okay the final amount of it with the installer. This is where, my problem started and knew that I couldn't trust them as the price was over $200 higher than it was supposed to be. The installer guessed and said it's probably the tax that wasn't added into the total. But it wasn't. It was for the door lock, which I could have bought at a local store for less.

Fast and quality installation. The installation tech was very knowledgeable and helpful with all of my questions. Would highly recommend.

The rep was very knowledgeable about the security system and offered discounts to make it more affordable for me.

I had a very pleasant experience with your sales person who came to my door and with the installer. Both young men were very knowledgeable, very respectful and understanding of my little barking dog. So Far, the service has been nice. Who I am sure got on their nerves? But you never wouldn't have known it.

I appreciate all the work and effort that was put in place to put the equipment in efficent surveillance areas around my home.

The equipment is very nice and the installment was seamless. The only issue I have is that I was not fully informed of the total cost of the equipment, or the length of the payments. It was very upsetting to learn everything AFTER the equipment was installed and I had to sign for the technician to leave. I will keep the system because I do feel safer, but not informing your clients and instead tricking them (or not giving them the full picture) is completely unethical. Thank you.

Very professional, and super quick with the install.

Everyone was honest upfront and a straight shooter. The install was fast and timely, unlike other security companies I have used.

The salesman and installer were beyond respectful and very, very professional. We laughed and joked like 2 old friends. Glad I was home

Great service. Tech was very good and professional.

As a new resident in my community. The tech was very helpful, kind, patient, and very understanding plus went the extra mile to make sure my family and home were secured. I appreciate it! Because good and caring people are hard to find these days even in the business world. Thanks and I look forward to more service soon with add ons.

Josh and Mason were AMAZING!! I had an issue with my service, Mason fixed it and the tech changed all the batteries!!

Nice and professional and very fast and very helpful.

This was quick and easy! Chris was very helpful and efficient!!

I reached out to Vivint on April 2, 2026 to have a new security system installed and was scheduled for April 29 between 8:00 a.m. and 12:00 p.m. On April 3, I was charged the $99 deposit. The day before the installation, on April 28, I was told no technician was available and was rescheduled for May 6. The evening before that appointment, it was cancelled again and moved to May 20. The day before the May 20 appointment, I was contacted yet again to reschedule. After three last‑minute cancellations, I requested a refund of my deposit and informed Vivint that I would be seeking another company for my security needs. This experience was extremely inconvenient and disappointing.

Alex was great! He arrived on time and was very respectful and professional throughout the entire process. He patiently answered all of my questions and installed the cameras and equipment neatly. I highly recommend his services!

Jordan was very personable and professional. He explained everything well and went over it to make sure I understood. Then JJ came to install everything timely. I was very pleased.

Had Vivint before the switch to Brinks and went back to Vivint. So user-friendly and better features!!

The sales person was very polite and informative. He was able to design a package that fit our security needs precisely. The technician was very professional. He explained how all the devices worked and where the proper placement would optimize our security needs. I especially commend him for working in some atrocious rainfall we had the day of installation. He made sure everything was working to our specifications.

Technician Eric was fabulous! He was on time, he was professional, he explained everything with clarity and answered all questions. He did a nice job with our new system! Thanks, Eric!

The salesperson Alaina was kind and not pushy. She answered my questions, and any she could not, she found out. They were able to install the same day. Our installer, Jayson was exceptional. He was knowledgeable, offered solutions to any tricky things that came up, and was efficient. I wish every tech was as competent as he is. We’ve been using the product for the last day and are thrilled with the ease of use. We’ve never had cameras before, and we love the convenience. The cameras are clear, and the speaker is as well.

They were really good, very timely and I would recommend them to friends and family.

The salespeople did a very professional job. I would rate them a five-star. The installer did a so-so job. I would rate him a four-star.

Polite, knowledgeable. Explained everything and all the products what it does and can do for you. The installation products was quick and easy. The technician was polite. Even help me link it up to my phone.

The sales rep and installation tech were very nice, knowledgeable and personable. They answered all of my questions and were able to help get my contract and equipment activated with ease.

We absolutely loved our sales guys and our technician that installed our equipment. They were awesome! Very nice and thorough. Glad we decided to get service.

He was nice and friendly. I really thank him. He made sure everything was working fine.

Great presentation, great professionalism, great product.

Very nice, professional person. Got the job done faster than promised.

Salesperson lies upfront in regards of how much you equipment cost. If you are approved for 6k they will sell the equipment couple of hundred dollars shy of what you were approved for. Neighbor got two cameras and was a couple of hundred dollars less than my bill. Salesperson stated that the cost of my equipment was $3,500 before signing anything then after everything it was $5,700. She also stated that installation would be waived. Then the added to the bill after everything was signed.

My Vivint technician was professional, knowledgeable, and very patient throughout the entire visit. He explained everything clearly, answered all of my questions, and made sure my system was working perfectly before leaving. I truly appreciated his kindness and great attitude. The service was quick, efficient, and stress-free. I would definitely recommend Vivint to my friends and family.

Fast. Easy. Convenient. Cash was a friendly young salesman with bright future ahead of him. Melvin the tech who came out to install was just as easy to talk to and deal with, he also answered all questions.

I’ve been a Vivint customer since 2022 and recently had my equipment updated along with an additional camera installation. Davey and Devon were both amazing throughout the entire process. They were professional, knowledgeable, friendly, and took the time to make sure everything was set up correctly and working properly before they left. The installation was smooth, they explained everything clearly, and the new equipment works great. It’s always refreshing to receive such excellent customer service. I truly appreciate their professionalism and attention to detail. Highly recommend!

Set up gentleman was very professional and more than understanding of my kids. Completely explained everything and was very understandable when I was dealing with calls from work.

I moved into a new house and they had a Vivint system already installed. I got everything switched over to my name and Matthew did a great install and explained everything to me. I feel confident in knowing how to use the system!

Very professional and thorough. My older home (115 years) was not easy.

Very pleased with the cost, service and a security of the Vivint System.

Fast connection and fast service. Great job 👏 guys! I am very pleased with your products.

Great installer, Kept me up to speed with progress! Communication was key, and he nailed it.

I’ve been a Vivint client for about six years. So far their equipment has been very reliable and their customer service department does help whenever there is an issue. I really don’t have any complaints about this company.

Not a bad experience. I was a bit taken back by the lack of "branding" of the Vivint staff. The salesman was in a t-shirt and flip flops and the installer displayed no Vivint branding. Almost made me feel like they didn't represent the company at first. The installer said he had ADHD and was "bouncing" all over the house. Pretty clumsy and chatty... Fast talker!

Vivint is a great company who will provide you with what you need to protect your assets! If you have been thinking about getting security protection, Do not hesitate! Get it today! For peace of mind, Vivint is the security company that will provide you with confidence that your valuables are safe from the outside world! Easy installation and great perks!

We have only had Vivint for a few days and so far we are impressed. The representative Meliane was amazing and the service rep was wonderful as well. Very polite and helpful.

I am excited to be able to have Vivint. I have heard nothing but good about them. The only reason I gave a four-star review is because the call centers were nothing but horrible to work with. We had a few really great people that we talk to, and then we had someone had no idea what they’re doing. They gave me a contract with the price I would pay and the day of service. I got another email that had a higher price than I was quoted. I was on the phone for two hours trying to get it fixed. The guy who helped me with this was absolutely amazing. Our technician was incredibly knowledgeable and super helpful.

I had an outstanding experience with Vivint’s security system installation today. The technician who came out was incredibly polite, efficient, and clearly knew what he was doing. Before that, the sales rep communicated so effectively, ensuring they scheduled a time that worked perfectly for me. From start to finish, it was a top-notch experience—I couldn’t be happier with the service!

I have no complaints. Everything worked out perfectly. All the camera angles covers all the square footage needed and very good customer service.

Shea and his trainee were amazing. Set up was fast and easy. Shea walked me through the system step-by-step. I now have an enormous sense of security and safety.

Experience was very good. I had Jason as my tech. He was very friendly and informative. He also asked me where I would like my equipment placed and gave his honest opinion on where things could go or workout better. 10/10 experience. Camera quality 👌🏽. Only downside is the equipment is a little pricey. Once it's paid off you can keep it and when you move you can take it with you and have it set up at new location. So that is a plus.

I had such an amazing experience from start to finish! Layla, my sales representative, was absolutely phenomenal. She was professional, knowledgeable, patient, kind, and extremely understanding throughout the entire process. Her customer service skills are top tier and she made me feel comfortable, informed, and confident in my decision every step of the way. She truly went above and beyond to make sure I got exactly what I needed. Caden, my technician, was just as impressive. He was professional, skilled, knowledgeable, and efficient while installing everything. He took the time to explain the system thoroughly and made sure everything was working perfectly before leaving. His attention to detail and professionalism were greatly appreciated.

My tech was amazing, super helpful. Funny. He walked me through everything and was very thorough. He’s the first tech I’ve ever had where we laughed and wasn’t uptight.

Salesperson Jacob was very helpful. Install was quick and efficient and the family is having fun learning how to work all the safety features.

The technician was great. He had a lot of information and help us protect our daughter's house too.

Absolutely garbage. The say they are going to show to install and never call to tell you they canceled the install and then reschedule for two Saturdays later and guess what? They again didn’t show so my honest opinion never ever use them.

I have had a wonderful experience with VIVINT and their technician.. always helpful and knowledgeable.. I had another alarm company for 10 yrs in the past but by far VIVINT has super exceeded my expectations.. Grateful to them and I have never felt this safe in my own home before.. Thank you for your care..

We were prepared to say no to the sales representative but he was impressive with the offer and he delivered on his promise. Dave was #1 and we are now part of the Vivint family.

The installation was great. However, the person that sold us the system lied and said it was a hardwired and it’s 100% not hardwired.

Great service and cameras. Fast hook up and Install.

Love how sales person explained everything to me in detail and it was very amazing that someone came right in at the signing up and installed the equipment.

My husband and I are in love with this system. From the salesman Carlos to the technician Tobias, great service, great personalities and attentive to your needs. They work hard to give you the safety and satisfaction you need. Continued success for you all.

Tech was great and explained everything in detail.

The technician was nice, very professional. Very good customer service.

The installation of all devices went well. There is one major issue I am facing as the installer has to use a drill and grind out the hole where the door connects to the frame and closes. I have had a few times where I am not able to turn the lock from the inside to close door. This will be an issue if I remotely send a close signal and have to always manually close door. With a quick review of repair cost of just the door frame I’m a little frustrated in what I am faced to pay out of pocket to repair/replace. Not happy at all at the moment. Hopefully I can find an affordable repair service soon. I just want the door to close without any issues at all!

Vivint is the 3rd alarm/security company that I have utilized over the past 12yrs. Going on 4 yrs now, I have no regrets. I have received the quality service that I wish the other 2 companies lacked. I don’t see cancelling service anytime soon. If it’s not broke, don’t fix it. I received professional support from sales, technicians, & monitoring. Can’t think of anything to complain about.

Zach was an amazing technician. All my questions and concerns were answered and the set up process was quite smooth.

Technician did a phenomenal job installing the equipment and then explaining it all. This was an upgrade of the system and installation of a few more devices. Technician explained every little detail. He was ten times better than the guy that did the initial installation.

I was prepared for this appointment to be annoying at the very least because it was part of a perk for renewing with my energy company. The Vivint representative, Jacob ** changed my mind quickly. He was professional, knowledgeable, respectful, personable, NO HIGH PRESSURE SALES PITCH and most importantly...he was patient with our senior citizen low tech skills. The package and price was competitive, but Jacob is the main reason we signed the contract.

Juan was awesome. Would definitely recommend this service.

Quick, efficient, and assuring. Onel was very patient with all of my questions and I am very happy with the setup and value my family got for the price.

Excellent installation person and very personable with great knowledge of system.

Mr German was very knowledgeable and is good at his job representing Vivint. Thanks. Tech Byron did a great job quickly and answered all our questions so far.

Our person was great! He knew a lot about the product and showed us how it works! I’m excited to use our new doorbell camera. 📷

They were really nice and understanding and came the same day to install. I would really recommend them. They were great overall.

These guys are extremely helpful and care. We are so pleased with not only their work and customer service but the system itself is amazing.

The sales person that came to our door was knowledgeable and if she wasn’t able to answer a technical question, she got someone on the phone to get the answer. The technicians that came out were friendly and helped us understand all the devices.

I do not recommend this company. Not only are they expensive, but they want money for not providing service. We moved, called in to cancel, disconnected the system and it was not reconnected at the new address (never gave them my new address). After 2 months, they started to bill us again for the old address. The supervisor had the gall to tell me they did me a favor for not billing for 2 months. But explain to me, what are they billing me for? The bill is to be billed for services provided. There was no services provided, no monitoring, I did not provide them my new address.

Tanner and his team are great! This was our second time using Vivint and we couldn’t be more impressed. Great value and customer service!

Trace and Derrick are the best! So thorough. I am so grateful for them both and feel much safer and secure!

Excellent service, respectful, fast and did a wonderful job explaining everything. Got me an amazing deal and was able to get everything signed and hooked up within an hour and a half. If I could leave 20 stars I would. Definitely will recommend to friends and family.

Leroy was a very pleasant and friendly young man. I thought he did a good job in representing the company. I was also very pleased with the two young men that came out today to install the equipment.

Tech installers were professional. Very neat work with the wiring. Highly recommend. Video quality is excellent!

I really like the versatility of the equipment options. Feels like more than just a security system. The installer showed up less than 30 minutes after signing the startup agreement and the installation process was very smooth.

Both Edward and his assistant were great. Very friendly and professional.

I found Vivint online. The site was simple to navigate and easy to understand. The sales rep who called me was very informative and helpful. He even gave me time to talk it over with my partner in private before making our decision. I appreciated that! We purchased our system in the morning and it was up and running before that night. Aaron, our technician, was absolutely amazing. He explained everything well and did a very clean professional install inside and out! Great service, no complaints whatsoever! Will recommend!

Techs were fast, informative, detailed in the installation and very knowledgeable. Didn't have a question to ask at the end of installation. Techs were very polite and professional. Overall experience was outstanding.

The equipment is top notch and I really like the application functions. Bradley did a great job with the installation and walking me through the features.

The technician Aaron ** very timely professional and informative and friendly. Thank you.

Salesperson Sophia was great. Very nice, explained everything great, and followed up w/ me through the process. The installer Gustavo built on top of that and was very personable and professional. They are definitely a good team. I’m very satisfied and would highly recommend them.

Everything was straightforward, easy and timely. Sean made it seamless.

Audrey, the sales representative and Alex, the tech were very friendly, and informed me of the process from beginning to end!

So far my experience was good. I asked a lot of questions and they answered all of them. They took their time to explain everything.

The sales rep was very informative and listen to your needs and didn’t push anything on us. The install tech was very polite and cleaned up after himself and was good at instructing how to use the equipment.

Both your representative and technician were absolutely wonderful. Jeremiah was courteous and answered all questions to my satisfaction. The Technician L was extremely knowledgeable and thorough in the installation and was very polite. Going forward I’m expecting the same with any future problem that may occur. I’m very satisfied and will hopefully stay that way. Great teamwork!

I give Vivint a 5-star. I love my cameras, they are very clear, and Isaac ** was wonderful and had a lot of patience with me.

Great experience. Awesome service. I am so satisfied with my new service. I know now I will be safe.

The salesman and technicians were professional, courteous, skilled and patiently answered our questions.

We did some research and decided to go with Vivint. The customer service was awesome, from the sales team to the technician that installed our equipment.

Ray from Vivint was absolutely exceptional during our home security installation. From start to finish, they went above and beyond with incredible attention to detail and professionalism. Ray took the time to thoroughly explain how everything worked, answered every question patiently, and made sure the entire setup was clean and done right. You could genuinely tell they cared about the quality of their work and about making sure we were comfortable with the system before leaving. It’s rare to come across someone who takes that much pride in what they do. Highly recommend Ray and truly appreciate the outstanding service!

Von was efficient, polite and punctual. He installed my services with ease. His positive attitude when answering all of my questions, made the experience even better for me.

Although my technician review was an overall good experience, my overall review felt like a scam. They roped me in offering two cameras and a doorbell camera with the smart thermostat and all the sensors. I agreed and paid their service charge, they then decided to take the 2 cameras off my purchase and tell me it was never a part of the original package. They tried to find the recording of the actual phone call that took place but they said it was lost even though it had just happened 30 minutes prior. So all in all I got my doorbell camera and a smart thermostat and a very nice and professional tech to come to the house. The scam to get me to buy it was unprofessional and I will not be referring anyone to this company.

We had the Vivint security system installed in our home today, and we are very happy with the system so far. Everything looks professional, easy to use, and gives us more peace of mind for our home. We are excited to start using it and feel confident that it will be a great addition to our house. I would also like to especially thank Daniel for the installation. He was very professional, friendly, and helpful throughout the process. He explained everything clearly and made the installation experience smooth and positive. We highly recommend Vivint to every home nearby.

My technician was great. Very polite and prompt. Very informative and made sure all my questions and concerns were met and answered. Thank you Conrad. Cameras look great.

The group that worked with us were professional, polite, knew their equipment and were concerned to meet our needs. The finished product looks nice and works well. They didn’t just leave it when they were finished, but gave us their numbers for anything we might need help with.

As you can see my original post was not bad. The sales rep Nicky (short for Nicoleta) was very personable. However, I was told that the new system could be ran and monitored with cellular service and no WiFi would be needed. This is THE WHOLE reason I decided to go with it. Well today they told me to meet me at my old house at 4:30. I show and sign everything. They told me the tech would be there in 20 minutes. About 30 minutes go by and then I get told a new tech was assigned and would be there in 15 minutes. The sales rep left and I continued to wait till around 5:45 almost 6.

Sales sold me on the options, easy and painless finance terms and before I could ask when they would install, the technician was at my porch. I have to say I was very impressed and pleased with my experience and I would highly recommend Vivint

Try and cancel? Good luck with that!!! I was with this crap company for almost eight years and to cancel was like an act of congress, then you still have to pay for service while they take their time trying to decide if they will let you cancel or not. If approved, it is a 30 day process to make the cancellation official. Meaning you are paying for service for over 30 days more from the time you request the cancellation!!! What a joke of a company and a BS cancellation process!!!

The sales rep (Landon **) was professional and very easy to talk to; he answered every question I had... I think I'll be very satisfied with my product. Thanks, Landon **.

Jason was fantastic at the install appointment. There was some confusion with my order, and he took his time and looked over my home, helped me make the best decisions and choices, and took his time to make sure everything looked clean and was done right!! Overall a great experience!!

Taylor and Josh were very professional and nice. Taylor explained how to use the system in an easy to understand way.

Great product. I already like the old one we had. We are a customer since 2020! My equipment got upgraded to a new line this time with a two outdoors camera video. I also have a new Ring camera and a new panel. The most exciting part is I’m looking forward to their new 24 /7 surveillance camera. I will definitely love this new version of Vivint.

Tech was scheduled to be there between 0900hrs and 1000hrs. Arrived like 1100hrs. Didn't wrap up till like 1930 hrs. Still couldn't install garage door unit, which was one of the reasons I left Guardian for y'all! Left used parts all over the house. Poor hygiene, kept scratching himself. Not good if I were a female customer.

Easy install, everything's working perfectly, and no complaints. Shout out to our installer Aaron. Walked me through the whole process and even when we had to switch from my husband who's at work to me for the authorization and install, that was an easy hurdle to get over too. Overall positive experience!

Everything looks amazing! The suggestions for placement was very helpful! I’d so that each tech needs an assistant though.

Christian was great. Dakota was the install tech and he did a fantastic job.

Amazing customer service, products, and surveillance.

Jordan was a great salesperson and got me a much better security system for the same price we were paying for ADT. He was convincing professional and really knew the ins and outs of the system. Keith, our technician, worked with our schedule and got our security system installed promptly and expertly. I was so impressed by both Jordan and Keith and we are really happy with our new system. I could not have asked for a better experience.

The representative and installers were more than helpful and polite.

Install was good. Took care of any issues on the spot. Install person was nice and understanding.

I am dissatisfied with the new installment and I'm thinking about going back to ADT. I sent a review a day ago and no one has reached out to me and no one has contacted me to discuss the $500 payment due to ADT. The customer service is horrible. I need someone to call me to discuss the items that were missed. For example, the back door is missing an alarm panel.

Vivint is not a good company to get your security monitoring from. When you need support they try to sell you on upgrades and then encourage you to buy the protection plan so that anything that malfunctions or is not working will be replaced, but that is not true. They just restart the equipment and then if it works for 5 minutes they will not replace anything saying it’s working now. They are over priced and shady to do business with.

Clean up after installation, troubleshooting, and fixing all Vivint inoperable equipment (i.e., smoke detector not registering on system panel.) I have not received contact from service support on how to fix the issue!

This company is a mess. Offered 3 day free trial. Tried to cancel that trial. Had to be put on hold multiple times for 45 mins just to be transferred to a different department. Finally I just closed out my banking account so no further payment are taken.

Did not expect to switch over to Vivint, but Pieter was amazing and helpful. He did everything he could to get a good deal. The products and accessibility is great!

Everything was explained very clearly and concisely. The equipment is user-friendly and everything so far is so good. I was shocked that we had it installed same day. The technician that came out did a great job and cleaned up after himself. Then the salesman stop by later on that day to make sure we knew how to use everything and we're happy with how the installation went. Really great customer service.

We already had an alarm system for our home. Zack was pleasant and simply shared Vivint’s qualities, which I soon realized superseded our current system. I invited him inside to learn more. We signed with Vivint and I am very pleased. The cameras are far better and they run 24/7, unlike our previous alarm company. I am a happy customer… I would highly recommend them.

Very helpful and patient with explaining how the system operates.

Both sales rep Kateylee and Installer, Tyson were both very professional and very knowledgeable of the product,. You’ve hired a couple of good ambassadors. Bought and put in same day.

Everyone was super friendly and kind, system seems to work great. They came out quickly and installed, showed us how to use everything. Only improvement I could suggest is making sure the technician cleans up before they leave.

Peyton was respectful from the start. When I asked him to come back the following day he did! He asked what I was looking for and found me a plan and way to move to a better security system than I had. The installer Chris was very pleasant, knowledgeable and fast! He explained everything he needed to do and made sure I was ok with it. I have a more secure home in one day! Thanks!

Both customer service agent and technician were very professional and got it done with no problems in a timely manner and even were good about explaining the financing and everything like that so I’m extremely pleased esp because it was all done on a Saturday and that’s really the only time I’ll ever be available.

Carlos was an excellent sales associate and explained the system well. I was impressed that they came and installed that same evening.

Jean and his team installed a home security system at our home. I was skeptical at first but after the presentation my wife and I decided to go ahead and have one installed. Jacob and Kevin came over and had it installed within a couple of hours. They thoroughly explained how to work the system, cleaned up and moved on to their next install. We are very impressed with attitudes and skills. Truly professional and a pleasure to work with! Thank you all!

Although the tech was here late he did a great job. He even called in reinforcements to help get it done faster. They were quick and professional and were just all around some cool dudes. The camera views are great and better than ADT as promised so me and my family are satisfied. Also Kevin the sales rep is a great sales rep. Keep him around forever!