Vivint Reviews

I appreciate Mike coming out to my home to install the smart security system. He was well spoken and very relatable and precisely professional within his work ethics in a very timely manner! I would like to thank him and everyone involved. I also would definitely recommend others so look forward to that. Is there any discount involved for referrals? Once again thanks!

Absolutely thrilled with the service we received from Adam during the installation of our security system! From the moment he arrived, his professionalism was evident. He took the time to understand our specific needs and tailored the system to suit our home perfectly. The installation process was quick and efficient, with every detail handled with care. Adam was more than willing to answer all our questions and demonstrated how to use the system thoroughly. It was clear he has extensive knowledge and expertise in this field. We now feel much safer and secure in our home, thanks to the high-quality system and outstanding service he provided. I highly recommend Vivint to anyone looking to install a security system. Five stars all the way!

My in-home Vivint consultation was thorough and informative. The rep (Spencer) chose products that were in my best interest without up-charging or selling me things I don’t need. The system was installed the next day without any problems (Greg). I am impressed with the level of professionalism and it has only been 2 days! Vivint has a user friendly system that definitely ensures safety on many levels.

The technician did a great job and had a lot of information. I also am very impressed with the system and the quality so far. I feel a lot more secure in my house. I also like the new cameras and the door bell. It is very clear and the motion lights are impressive.

Hi! I have a Vivint system that was installed and everything that was provided to me was all lies. Sincerely I don’t recommend this company at all. Every time I call first very hard to understand them…. Very hard to get a manager on the line. Very rude customer service team. They have no respect and no loyalty whatsoever. I was told that I was getting so many cameras, so many sensors and motion, etc. and that didn’t happened. I’m still missing a camera that never received. Every month is a problem with my payments. Every month I’ve been charged a different amount so I had to cancel my credit card. And filed two fraudulent claims. Then I started paying thru my bank eBill and for whatever reason my payments were posted late and being charged late fees.

Jonas was a great Technician!!! Thank you so much for all the help!! Really great at his job and installed everything to look sleek and professional. He explained everything on how to use the app and the panel! We love our new system and feel so much safer! I would recommend him as a technician for anyone who would want Vivint. He was a great help!

We recently had an extremely frustrating experience with Vivint. When we updated our equipment, they never disclosed that we were being locked into a new contract. To our surprise, we were later forced to pay the remaining cost of the contract, which felt unfair and deceptive. On top of that, the harassment is relentless. They bombard you with calls, texts, and mail, which makes the whole experience even worse. Dealing with Vivint has been stressful, and we regret ever choosing their service. Be cautious if you’re considering them—they’re not transparent about their terms.

Vivint has taken incredible care of our family. The techs were incredible, respectful of our home, and privacy. Installation fast and easy, it took less than 2 hours. It would have gone much faster, but I'm a conversationalist, and the techs were great company. :) Customer service was out of this world. Went above and beyond to make sure our experience is great. Thank you To Summer and Josh for making this a seamless process! I’m also quite pleased with the updated equipment.

Aric was very prompt in arriving for the scheduled installation. He was knowledgeable about the product and took his time to explain the product and installation process. I would highly recommend him to friends and family and would consider him for any future upgrades. Overall, I am very pleased with process.

Cameron provided excellent customer service during the installation of my Vivint alarm system. He was incredibly patient, thoroughly answering all my questions and taking the time to ensure I understood how to use the equipment. His professionalism, knowledge, and friendly demeanor made the entire process seamless and stress-free. I highly recommend Cameron for his outstanding support and dedication to customer satisfaction.

I wasn’t really interested in having a security system, but our new home came with one, I hadn’t planned on keeping it but after the interactions I had with Robert I think I very well may. His expertise and willingness to explain things even to a nerd like me made me very happy. Thanks again, Robert!

This is our 4th home install with Vivint. Our technician was top notch and very knowledgeable. The app and equipment are very easy to use and we are instantly able to use our system seamlessly. The cameras work great at night and we are able to customize them from our phone. Highly recommend!

I've only had this product for a short while and it is working as expected and demonstrated by the technician. The technician explained and gave instructions in a professional manner. He was very patient. He demonstrated the product to the entire family. Grandson was excited to have the new security. The installation did not take long.

Technician was excellent and knowledgeable! Fast worker yet efficient! I hope to get his services on my next install or my next referral! He arrived on time and walked me through everything I needed to know. He conducted himself in a professional manner and was able to answer every question I had. All wires were installed neatly and my suggestions are valued and implemented.

I know it’s early, I just became a new customer, but so far everything has been stellar. The technician, Jason, was wonderful and I’m extremely pleased with the new install and the customer service!! I hope you find this useful. Jason walked me through all the steps in such a polite way!

I love it. It works great minus the doorbell camera, I’ve had it for a couple days & everyday, it goes offline… that’s probably the only part I don’t like, so far so good. I approve I really just don’t like the offline part other than that great. Also Andy, he was great explained everything I needed to know & said I can call if any issues. Which I might do.

While visiting family during the holidays my granddaughter had Vivint installed in her home and my daughter already had the system installed in her home. Smooth installation. Great customer service. Installer was polite and courteous. Went over and showed how to use system. Very professional, I would highly recommend Vivint to all my friends and family.

Technician (Allan) knowledgeable, friendly, patience. He takes his time to explained every details and use of the products. I was with this company in the previously year but was switched to another company. Reliant sent me promo and it was just on time. I was really ready to change this coming year 2025.

My installer Evan is the best at what he does! He text me about the deals going on during the holidays. The rest is history. I feel like it was the best option to provide a safety net for my family. Going into the New Year with new security and peace of mind.

Our installer was really friendly, knowledgeable and helpful. He alone gets five stars just for being awesome. The system is both sophisticated and user friendly at the same time. We’re really happy with it. We also appreciate that it comes with so many customizable options for installation, usage and security based on our needs. There are a ton of different ways to connect the security system to our needs (like window options, options for all outside doors, surveillance on all sides of the house, etc).

Difficulty understanding person on phone giving instructions. Complicated instructions without any written materials. System not completely functional and had to wait while being transferred. Then second person unable to arrange technician visit. May not continue with product.

Ryan came out to install my system. He was punctual and got it done in a timely manner. He helped me get logged in and showed me how to work everything before he left. He was great! I would definitely recommend the service to my friends and family and recommend Ryan for the install!

The gentleman was nice very thorough with his experience. Explained that the sensors in our rooms no longer working only one in a bedroom. Also let us know how to use the panel and app on our phone. He also let us know that the rooms have names so he couldn’t really know which sensor was working due to previous owner name the rooms.

Conrad my service technician did a great job with the installation and explaining how the service works. The overall experience of how the system works seem pretty easy to navigate. I look forward to Vivint security system and the comfort of being safe in my own home. I recommend the service so far anyone looking for securing your home. Great customer service!

Salesman pushy and said anything to get sale. The real terms aren't available for you until the equipment is installed. I was told I had 60 days to change my mind. I only had 3 and stuck now and wasn't aware of contract. Vivint doesn't care that I feel robbed and not want any of it. They only care that they have you under contact. I mailed the equipment back even tho they don't accept it. I don't want the reminder of being tricked into $4K of equipment. I'm angry with myself for not having the police remove the salesman from home and believing anything he said.

Jory was very professional, courteous and well-experienced with his work. He did an excellent job installing our Vivint home security system. We will definitely recommend Vivint to our neighbors and friends as our experience with every employee has been above and beyond. The security system works wonderfully with our iPhones. And the monthly payment is the lowest in the industry. We couldn’t ask for more! This company is much better than all of its competitors hands down. Thank you so much Frank (the sales rep) and Jory (the installation employee) for giving us the best experience in home security system service.

Alfonso was our professional tech. He was amazing from beginning to end. He texted and call before arriving. His level of expertise is top notch. He answered all of the many questions my husband and I had. He is very knowledgeable and was able to give us the best advice on what was needed to protect our home. I hope that you get a tech like the one we had! He truly was amazing!!! Thanks again Alfonso!

Install guy was very nice and informative. Install was fast and efficient. He made a hole in the wall without checking for studs so he had to make another hole somewhere else. Now there's an useless hole in my wall. He only cleaned up part of the wall debris that was created. The app to the service is not good. It gives me two notifications every time my doorbell detects someone.

EJ was amazing from start to finish. He was quick, answered any questions I had and showed me my way around my entire system! I can go to sleep at night or leave my home knowing my kids and I are protected. I’m so excited to have peace of mind again!

It took 4 tries to get an install date but install went well when the installer arrived. I haven’t dealt with customer service yet but intend to ask some questions when I call. I’m still learning and figuring things out. Hopefully my call to customer service will go smoothly and their help will go smoothly and we’ll get my wife’s phone set up.