Vivint Reviews

Awesome service, and I really appreciate everything.

Jesse ** came to our home as scheduled and completed the installation without any problems. He very effectively walked us through the required application process and explained how to best utilize our system. He installed new equipment and demonstrated how to use it. He also assisted other installers over the phone. Overall a great experience.

James was amazingly professional and knowledgeable about the system, when I wasn’t sure as to what I needed for my system, he was very helpful with my determination.

Scammers, You can't cancel the service, Constant Text, emails, phone calls. These folks are a pest.

At first contact with Vivint, they promised to cover up to $500 of my buyout with my previous provider, but that turned out to be a lie; they used tactics to get me to accept equipment discounts, which voided the buyout, and they never explained it to me. Do not trust them. I will be seeking legal counsel.

Air tower, control panel, two cameras, and carbon monoxide/smoke detector installed. Still adjusting cameras and door lock after tech left.

Jayson my technician was awesome. He explained everything to my satisfaction. Not his but mine. His expertise in setting up my system was even better. I don’t meet to many people that put and my family at ease. I would like to thank you for this technician. I love my alarm system and will recommend Vivint to everyone that needs a system. Jayson keep up the excellent job that you do.

Clint was absolutely amazing and friendly. He also reached out to someone to get my second outdoor camera added to the order. The only thing I would say was a negative especially coming from having Cox Homelife security which isn’t a reflection on Clint and more of the company is not being able to view your camera footage on tv like we were able to do with Cox.

We had a great experience with our installer! Would highly recommended for a professional job done well.

Donavun was very, very helpful, he explained everything to me until I understood it all!! I would recommend him to my family and friends. Thank you so much Donavun!!!

Emanuel was wonderful during our set up. He was speedy and explained everything clearly.

Out technician Seth was very professional, helpful, and knowledgeable. He made sure all of our questions were answered before his departure. He was great. Good and positive attitude.

The rep who came out was very knowledgeable and helpful.

Could not have had a better experience getting my security system set up. Juan was the nicest person. Knew exactly what he was doing and was great with solutions when problem’s arose. This was an older townhouse so sometimes it took some looking to find needed wires etc. He did a great job explaining how to use the system once he was finished. He was very patient with this 70 year old woman. Highly recommend Vivint!! I’ll be telling my friends!!

Andy provided exceptional service. He was highly knowledgeable about the product and went above and beyond to ensure my satisfaction. Throughout the process, Andy was patient, kind, and extremely supportive, taking the time to make sure we fully understood the product and its amazing features. His outstanding dedication made a huge difference.

Jonathan was very kind, respectful, informative and thorough with the installation. Wouldn’t want anyone else.

The tech, Summer, was excellent. Great installation and clearly explained everything. Overall a good experience.

Very helpful and I was able to follow along with no issues.

Mark was friendly, knowledgeable, and worked quickly. He took time to explain what he was doing and how to use the alarm system.

Isaiah did a wonderful job setting up our first home with Vivint security. He was very respectful, well spoken and efficient. He has everything hooked up quite quickly and ran us through all the tools at our disposal once finished. The system is very easy to use and I called their customer support line before the visit to validate setup time and had a good experience. Got to talk to someone in the states that could connect quickly with Isaiah.

My technician was amazing. He was very patient with me during the installation process.

Loved Sean my technician. Was very informative and helpful.

Raheim the home pro was very professional, respectful, and knows what he’s doing. Thank you.

Leonardo & Erica were professional, knowledgeable, efficient, and prompt in their work duties. Leo provided a complete rundown of tasks for completion and reviewed the system and alarm hardware.

Awesome tech! Explained everything. Was patient. Love the alarm system.

I was a Vivint customer since 2021 and paid my bill every month. In May 2026, I needed recorded camera footage and discovered my cameras had not been recording since January. Five months. I paid for five months of "protection" that did not exist, and Vivint never told me anything was wrong. When I called on May 12 to report this, they refused to fix it and tried to sell me replacement equipment instead. I asked to cancel. They bounced me from representative to representative for nearly two hours instead of processing the cancellation.

⭐ **1 STAR — THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER DEALT WITH** I genuinely cannot believe how difficult Vivint has made it to simply get working equipment, receive the service I was told I would receive, and ultimately CANCEL a service I no longer want. We spent approximately **$1,900 upgrading our equipment**, including having a new panel installed. After the new panel was installed, we began having issues with our **thermostat and garage door opener**. I contacted Vivint because I wanted these issues FIXED.

Very bad service, I apply to cancel my account last year, but they offered me 50% off, and two months free for next year service since I am the "loyal" customer. I accept the offer, but since from the Jan 2026, they still charged me the full price. And been charging for 3 months, after 2 calls, they said will keep my offer and refund as credit to my account, so I don't have to pay for following months. I set up my account auto payment, but somehow, I think they delete my account, because I never change my bank account or deactivate my card, so they never received any new payment, and then close my Vivint account, also transfer me to the collection company. After I receive the email from collection company, I called Vivint again, their customer service, who name is Mark, told me just ignore the collection company's email...this is so wrong, how can they advise customer like that. And after transfer me to different departments, my problem still not resolved.

The tech came almost 1 month ago. My previous equipment was cut and can't be used which I paid for. Came and installed my system on September 10th 2026 around 2:45 pm and didn't leave until 12:00 am. I have never had an install take that long. Didn't like how he patched up my work. Smelled like a chain smoker. After he left my house smelled like smoke. I will be posting my overall experience which is not good.

After being with Vivint for more than 9 years... I can honestly say that Vivint has grown so fast and customer service has been effected drastically.

My tech went above and beyond! So grateful for the work sh. The work my tech did was beyond professional. Imani went above and beyond and explained everything in detail.

Representative polite, informational and completed installation efficiently

The tech came in and did everything that I ordered in a timely manner. Very respectful and made sure I knew all about the app and the safety of my home.. Thanks sooo much!

BEWARE!!! I WOULD GIVE THEM A ZERO IF I COULD! They are nothing but a CON & THEIR CAMERAS DON'T WORK! I called them within my so called 3 day window to cancel but their guy texted me 2 weeks (I had) to CANCEL! I started calling in within 30 minutes of the install because the cameras half DIDN'T WORK! Now they have picked up ALL EQUIPMENT BUT STILL TRYING TO BILL ME FOR THEM! Take all pictures, screenshots from your phone & RECORD ALL CALLS YOURSELF! I spoke with a few of my customers & they have had the SAME PROBLEMS!! So come Tuesday, I WILL BE BACK AT MY ATTORNEY'S OFFICE BECAUSE THEY WILL GET SUED FOR MANY DIFFERENCE THINGS!!

Vivint has great products to address a variety of security protection needs, including cameras, motion detectors, keyless entry, smart thermostat. The app is user friendly. They also offer flexible financing.

Alex was a great technician and I’d recommend Xfinity to anyone.

A few summer ago I tried that and it was awesome. I had no problem with the cameras or anything. I really liked it. Now we no longer have it.

Good I am going to try and enjoy my new system and see what's the hype about.

I was guided through the whole process of installation. Was made knowledgeable of everything. Very professional.

Great, quick service, very detailed in the description on how to use the equipment.