Vivint Reviews

They are awesome, I like the use the younger people. They made me feel safe being a single mother.

Quick installation and easy to use demonstration by Tech.

The camera and the equipment is great but my interactions with the installation crew and miscommunication of the warranty department has been HORRIBLE and INCONVENIENT.

The salés rep and the technician were extremely professional and helpful, I would highly recommend them both. I recommend that they get a raise or a promotion so they can share their work ethic with others.

Absolutely terrible customer service. Equipment is so-so. Terrible operations.

Great services, Tech very friendly and very professional, answered all my questions and concerns, gave me good Tips.

Do not go with Vivint Security. Does the equipment does not work properly. You can open your front door with your alarm armed, and it will not even go off to let you know that your door has been open. When you set up a appointment with a technician to come out technicians come out whenever they want so you can schedule an appointment for windows between 4 PM and 8 PM and they’ll come out when they’re free and when you try to talk to a supervisor about it the supervisors get extremely mad when you tell them about their technicians and the behavior that you’re experiencing. The cost is not expensive but the equipment is trash. Is not worth anyone’s time or money.

John was very helpful and answered any and all questions that we had. He did a great job!

Elisha was AMAZING with installing everything for us and showing us how to use everything. He made the experience way better and much simpler for our family.

Derrick ** was great. The install was efficient and professional. He gave great advice on additional devices needed. We could not have been happier with the service provided.

I am being harassed by your CSR due to my request for assistance with cancellation of my account. I would NEVER recommend Vivint to anyone!

We had a great experience with our tech Steven! He was professional, kind, and very informative. Thanks to him we had an excellent appointment. :)

Vivint is very professional company. Expert staff for installations. They explain all about the equipment they're installing. Help you set up app with troubleshooting and make you feel confident with the products.

Not perform as promised. Sold concept of "one app for many tasks. However, unable to incorporate MyQ. Unable to incorporate my thermostat. After installing, I have canceled services with Vivint.

The sales representative was great. He explained to me in detail what I was purchasing. The technician arrived in a timely manner and was well-mannered.

Installer was very polite, vacuumed after finishing install and explained how everything worked. Very pleased.

This is my second time working with Vivint, and it was a pleasant experience again. Zach and DeAndre (I hope I spelled it correctly) were really nice and provided a detailed explanation of the product and services. Dylan and his partner installed everything super quickly.

The young man who sold me this service, his name was Rocco and He was very good explaining things, very kind, very understanding and had answers for any questions that I had. Then they sent the gentleman who came out to install. He was very knowledgeable as well and walked me through everything he was doing. It was all very easy to understand and done very quickly. And now I have a security system!

I have had the Vivint system for 2 months. I had it for less than two weeks when the camera went out the first time. As of 7.14.26 the door bell camera is out again. I'm hoping to find another company to pay out this vivint contract.

My technician Don was very professional was very knowledgeable with the equipment and teaching me how to use it. Definitely would recommend Don to anyone. Don was awesome.

Huge scam artists. The sales associate who sold us the security system lied and told us if we moved installation would be free and to leave our old equipment at the current residence and new equipment would be provided. He told us that if there was a problem with our system not working we wouldn't even have to call in because Vivint is aware when the system is not working correctly.. All lies. My 5 year contract is finally up. They would not let me cancel until the last payment posted and when you are able to cancel they tell you there's a 30 day period where your account isn't actually canceled so they can get another month out of you. The keep you on the phone transferring you to multiple people to try and get you to stay with the company before you can actually reach someone to cancel.

Vivint is one of the worst companies I have ever dealt with. Avoid at all costs. The equipment is unreliable and barely functions. Customer service is not just poor — it's borderline predatory. I knew I made a mistake within the first three days of installation, and everything after confirmed it. Vivint told it can be cancelled within 30 days if not satisfied with the product. After that, it was nothing but constant malfunctions and excuses. The app is fundamentally broken — It glitches nonstop, drops connection, and fails to work as advertised.

They are the worst ever. They will try to sell you their cheap product with giving 30 days free trial and then not cancel the contract. The salesperson will come over and say “reach out to me with anything” then not answer your calls and texts. My salesperson was Bailey and he is the worst, not answering any calls or texts.

I was scammed, Will ** is the security guy I met with my friend Gary, Will ** came to my car and told us if we decline our security service with adt, he would pay our bill from adt to join him in becoming a Vivint customer, so we did. He finally took care of Gary, but didn't take care of my bill with adt, like he promised, I tried calling him, Gary tried calling him. No answer, he just ignored all of our calls, and when I had banned calling the office to report what he promised us they didn't believe me because their final decision was to make me pay to become a customer of theirs. Made me pay ADT 690 dollars myself, so this company is a trap company and want to bill you 3000 for a security system, that can't see if someone has hit your car parked in front of your house on the street.

The gentleman was very informative. He was a very good salesman. Your product is a very good product but extremely overpriced. I actually regret my decision now that I read over the contract. When selling an overpriced product and rushing people to look through paperwork knowing they can't read it all it seems like deceptive business practices.

I had Vivint a little over five years ago in Reno, NV. I had a negative experience then with their deceptive sales tactics. I was happy to get rid of them when I moved to Vegas. Aaron ** (Vivint salesman) that came to my door talked a good game. I told him about my negative experience with VIVINT in the past. Informed him that I thought the equipment was great, but the sales and service was deplorable. Managers, supervisors, the call centers all of horrible. He told me that so much has changed over the last five years and their services have greatly improved and he wouldn’t work for them if they were still providing horrible service to people or if he felt like he had to be deceptive in order to do his job.

Great employees. Very respectful. We enjoyed the enthusiasm and energy they brought.

As soon as Mani had taken all of my information (he was exceptional) the tech name Lenny came, installed all of the units and verified they all was working. They all was very professional and had a good attitude about their jobs, it was a pleasure to see.

The salesman and installer were respectful and courteous. So far we are happy with it.

Did an excellent job with information and installation.