Vivint

It’s my first day with my install so I’m not sure I can recommend to a friend yet! However, I’m very grateful and happy to have been chosen for the beta testing! So far I’ve been very impressed with the communication and professionalism. I’m very excited to finally have a security and feel at peace! My review so far is 5 stars all day!

Erick ** was awesome. Qualified, friendly and knowledgable. I will recommend him to anyone I know that is interested in a home security system. He called ahead to let us know when he would arrive as promised and was on time! Just a great job explaining all the functions of the equipment.

My experience with Vivint has been nothing but professionalism and very good customer service which is lacking nowadays. My technician Steve was very informative and patient with all of my questions and concerns. Again I can’t say enough about the great customer service and professionalism of the vivint employees. From the beginning to the end of becoming a new customer to Vivint I was impressed and I will definitely recommend this company to anyone looking for a great home security system.

Pleasant technician and very fast install. Everything was explained very well and I am happy I chose Vivint. I would recommend Vivint to others for security. The system is easy to use and very low cost when your safety is involved.

Tech (Lee) went over the Vivint system and also qualified to get it. Also gave options on other things also. Went over the alarm system. Really a lot to fill out on the day of and should have a better process. Will recommend but a better process is needed and may want to give tech another table for the client.

Our installation tech was very helpful, on time, very hard worker, I would totally recommend a friend, if one is interested, service like this, you got a customer for life. Thank you for all you guys have done. Looking forward to the next high tech security system. Bye for now.

I am very satisfied with Vivint. The whole process was easy and they were quick to get the equipment install scheduled. It was the next day in fact. The technician who came to our home was professional, thorough, and very informative about our options and he also took the time to show us how to use it in every situation. He was personable and well spoken. I appreciate the hard work also with the install process. Great job!

Representative and technician very informative and explained all features of alarm system. Technician very knowledgeable in his job. Excellent people and work ethic skills. Representative very cordial and thoroughly explained system and cost. Both representative and technician very personable and would highly recommend product to others. Both explained product features and technician explained the possible amount of timeframe it would take to install.

I'm a new home owner and newly activated customer of Vivint Security. I've had a great experience with each support personnel I've spoken with. I absolutely appreciated the quick responses via text messages from customer support who was waiting for me to contact him once the closing of my house happened. He was able to assist me right away once I was ready. My activation specialist also was able to assist me on my panel activation process and answer my questions. Thank you so much and look forward to the security in my new home.

I only had this for less than a day and it is the best feeling knowing that we are safe and so is our home. I would highly suggest anyone that is having any problems to get this company! It's simple and easy to get everything done and it's done all in the same day with complete care in everything they do!

Security system installed properly and professionally. Technician arrived on time just as promise with appointment. Technician was very knowledgeable and explained system to me with much clarity. Took me through hands on how to use the system.. All equipment installation was done nice and neatly. I am already feeling a bit more secure with this new system.

Vivint has the right individual on the job! Cedric was an absolute professional and ensured we were pleased with everything to include walking us through the control panel, app, camera set ups and even extending a follow up if we needed anything else before he left. Would definitely request Cedric for any additional services needed and recommend him for anyone in the area that appreciates great customer service.

My daughter recommended this product because she has had nothing but good experience with Vivint. I can say that Vivint’s technician (Mark **) was very courteous and professional. He notified me when he was on his way and he arrived on time. He respected my schedule and the time I was available. I will be happy to recommend him and this product to other people.

My initial phone call to set up service was super easy and they were able to answer any question I had. The day of installation was exactly within the the time given the technician was prompt, professional and always kept me informed of each step of the process until it was completed. Step by step instructions to use the home panel and Vivint app. Overall great experience, thank you!

The technician David was great and friendly. He was knowledgeable about the product and did inform me about the different features and ways to use the product. The only drawback was the process wasn't figured out for Beta testers. The survey and testing was not easy and he had to work with tech support which took a while and makes the appointment lengthy.

I have to admit this has been the best experience when it comes to installation services. The service gentleman by the name of Daryl, went above and beyond in making sure I had the equipment needed. He took his time and call the company to change some items that I don’t have any use for, he took his time and explained and installed the entire system, doorbell cameras, even added my thermostat. He also went to the attic and installed the doorbell all these things way out saying this is complicated and I will need another day etc. workers and service people like this is hard to find. Thank you Daryl for the installation.

Salesperson was very knowledgeable and explained in detail what each product was as well as what package worked best for our needs. Installation Technician installed Vivint the same day and was very friendly, quick, and communicative. Would definitely recommend Vivint to family and friends. We feel so much safer now. Thanks!

Old doorbell was disconnected and left hanging halfway off the wall. Also can't get camera to load on my phone. Dissatisfied with service and would like to have removed. Old company offering a better deal. ADT is offering free camera and only 21.95 a month 3 months free and no equipment fee.

Technician really knew the product so much better than the salesman. The salesman told me my credit would not be affected after signing me up. My credit dropped 3 points as a result of your check. I had an excellent status before this check. The tech knew how to setup & troubleshoot your system. His training was outstanding.

Arturo was on time and called when he was on his way. He was clean and efficient during and after the install. He explained the entire process and did great work. I really appreciate that he took the time to do the job the right way the first time.…

I did not receive my Vivint sign to post on approaching walkway. Sales rep took the one I had from previous monitoring company and he said the installer would have Vivint sign for me. The installer did not leave a new sign for me. Why take the old one if it won't be replaced with a new one?

Tech ** was great! He was very nice, informative and professional. We highly recommend him for future installs. He made great recommendations and answered all our questions. We are satisfied and happy with his service. Sergio was able to save us money by fully assessing our home to make the proper recommendations. We are very pleased.

This company apparently values product sales over good customer service. Our sales representative misled us by offering to BUY OUT our then current security company, ADT's cancellation fee if we signed up Vivint. We made the mistake of signing up. Needless to say, after the equipment was installed the promised buy-out never materialized. Fortunately, we were able to cancel the entire installation process freeing us from having 2 security companies to pay.

The installation service was easy, with all phases detailed by the installer. Was able to re-use some of the previously installed hardware to reduce equipment costs. System introduction was simple though the video interview requirement seemed heavy handed. That was more Vivint policy vs the install service provided which was outstanding.

My overall experience was great. From the salesman that helped us get set up and the techs that came out and installed our equipment. The salesman was very friendly and worked with us to stay within our budget. The techs that came out installed the equipment were very informative. The technicians went over how to use the app and how to use the equipment. I felt comfortable with having the techs go over the steps.

The technician was respectful and didn’t mind being flexible with moving my dogs from room to room while they were installing the equipment, the technician Jared was polite and friendly. I would recommend this service to a friend or loved one. Thank you Vivint for protecting my home and my animals.

The tech installing our security system was very knowledgeable and did everything she could to explain everything.. Having said that it seemed like info overload. I think VIVINT needs to provide customers with a simple handbook. She was very professional.

Alan ** is an impressive representative of Vivint. He was very knowledgeable and professional. We are very happy with our alarm system installation. Alan was considerate of us and respectful of our home. Very neat clean installation and clear understandable training session to teach us to work the alarm system. Excellent. Thank you.

So far, I’m pleased with process of installation. Zach was very knowledgeable and extremely professional. His arrival was timely and took time to explain financing, installation process, app process, and system functionality. The system is far better than my expectations. I am pleased and happy about this decision. I highly recommend this security system. Especially if are a single resident.

Agreed to service that I thought included the feature to change my home's temperature through the smart panel, or app. I already have this included with the panel I was using before, for free. Not super thrilled that I will no longer have that feature. However, I am happy with everything else, and my overall experience.