Vivint Reviews

Great customer service by installer David. Very knowledgeable. Very patient in showing us how to operate the equipment. He allowed us time to familiarize ourselves to our new system. Easy to use. Easy to navigate. Would recommend this product to my family and friends.

I am very please with the service. I would recommend this service to anybody. The cameras that were I stalled pictures are very clear. The system is easy to use. Using your cell phone and tablet is very easy to operate.

Our service tech Adolfo was on time. He was very polite, professional, and helpful. Very informative, walked us step by step on how to use the application and the House panel. He answered all my questions and more. Overall great experience.

Excellent, tech, service. Products are amazing. I have had 3 types of systems and this by far the BEST.... The sales was great and the install was very professional. Everyone knew what they were doing. Very pleased to have this system... It's nice to know they there are people out there that Love the job... THANK YOU.

Rep and tech were very helpful and went above their duties to help us become part of the Vivint team. Good fast service. The install was smooth and fast. Directions on how to use new system and app were very helpful. Overall good.

The representative didn’t allow me a buy out option for the equipment and said the only option was to finance it. He also said there was no contract but when I received the email copies, it was a 60-month agreement.

Brian was awesome, very knowledgeable and patient. She coached Me through the terminology. Each zone inside the home and making sure that I understood how the system operates remotely and manually. She also made sure I was comfortable with the billing and the billing cycle.

The service was awesome and we are looking forward to being vivants customers for a very long time. I will be sharing our experience with family and friends so they too can have peace of mind. Thank you Austin, for the amazing customer service.

Brandon was very professional and made sure everything was installed correctly. He was very friendly and explained everything I needed to know about use of the alarm system. He answered all questions without hesitation and made sure he cleaned up after himself before departing.

Forrest was very professional and guided us through the whole installation very patiently. Overall awesome job. It was nice. He cleaned up all his little messes with the handheld vacuum. He is very knowledgeable about the product he is installing.

All looks good, everything is working fine. Technician was nice and well informed of what he was doing; Joel ** was great. Camera is clear and I was able to test it and it looks good. No problems so far, looks great!

Thank you for installing my security system. My technician was so nice and professional! Great job! There is no way I could have installed this myself. I appreciate the professional job. Now I feel so much better knowing my family and I are safe.

The staff was both professional and easy going. My sale occurred on the 4th of July which was not convenient for me. I was actually in the middle of cooking and had company. As a result I felt the sale Took longer than I wanted, but at the same time it was not as long as it could have been. The installation did not take that long.

The guys were super nice and friendly and they made everything super easy. That whole process was great and everything was done in the same day. I was surprised. And they very respectful and they know that they are talking about.

Our sales representative was friendly, and made sure that we were satisfied with our products. The installation team was at our home within in a hour of signing the agreement. They were knowledgeable, and made sure that our cameras were facing the way we wanted them to.

I cancelled my service with them July 2018. They continued to take money from my account for a year. I called and they had, on file, I cancelled in July 2018. I have called 5 times weekly for over a month and was told it would take 3-5 days to put the money back in my account. I just got off the phone with Cassandra who today all of a sudden tells me there isn't a record of me cancelling July 2018. Every time I have called for the last month, they said they did show it. I have spoken to a few "customer retention" reps. The ones I remember are Brooke, Cassandra and Malici. Malici is supposed to be a supervisor. He agreed to pay me back and said it would take 3-5 business days. I WOULD NEVER RECOMMEND THEM OR USE THEM AGAIN.

Fast installation and response. 1st day after installed, so far its working good. Can’t tell much yet about the products. Camera and Audio quality is ok. Driveway camera wasnt working the next day, called customer service and reset the camera. Responded and troubleshoot quickly.

I was very pleased with the gentleman that came over to installed my alarm system. Very courteous and well mannered. He explained to me every step of the way what he was doing and why he was doing it. He kept things very clean afterwards when he left.

My tech was amazing. So thrilled at the service I received. He did a great job at answering all of my questions and I barely noticed he was there. It was an extremely painless and easy process! Definitely will recommend to others.

The system was real easy to understand and to follow with the installer. He was in and out on about an hour or so. The first guy that came to the house, was real professional and nice. Showed my wife and I the system and was able the explain any questions I or my wife had. He spoke Spanish and English that help my wife a lot since she is from Spain.

The technicians came out to install same day. That means they were at my home late. They didn’t seem rushed. He never complained or even hinted about the time. I didn’t realize the time until he was packing up to leave. He took the time to show us all the features and answer any questions we about the system.

I recently purchased a home with a Vivint Security System already installed. I added an outdoor camera to my request for a keypad activation. My technician Mason arrived promptly. He was very professional and knowledgeable about all aspects of the system. He was efficient and completed the necessary upgrades and installations to the system easily. This is my first experience with a home security system and my experience was great.

Everyone was great! Professional and super quick. No pressure and was willing to show me lots of options and packages to suite my needs. Explained everything well and made me feel comfortable using Vivint. I will absolutely recommend this company to friends and family.

Poor communication amongst employees, 5 hours to get a basic phone activation done, lies fed to customer about phone calls that didn’t happen and more. Beyond ridiculous and embarrassment. Agents promised to stay on line and communicate issue to next department but never did. Went 3 days without service in new home and no follow up from missed Vivint missing appointment times.

Very polite young man. Had problems with equipment but stayed with it till was up and running. Explained system to us and had me repeat what he showed me to make sure I knew how to use system. Also cleaned up after himself.

The technician Cody and Brandon did a great job! Mostly Cody but Brandon came and helped a while. Very professional and made a pleasurable 6 hr installation. They got all 6 of my cameras where I wanted with no wires showing! Totally took time to explain everything and didn’t leave till we were totally satisfied!! I will recommend Vivint to friends.

Great service and help from technician. Outstanding help showing functions and making me feel comfortable using the new equipment. All around I felt taken care of by the Vivint team. Technician was friendly and easy to talk to. He did a great job taking care of my house while he installed all the equipment. All equipment installed was done with professional quality. I really appreciated having a pro install all the equipment.

My technician was awesome, slide right through it the work and time he put in was very much appreciated. I will definitely spread the word on this. This smartphone is so easy and convenient to use and I will use it as much as possible, no more worries of unlocking my door when I get home late.

The install took aw hile but David kept at it until everything was up and running. Seems fairly intuitive and the app is good. Evidently, the camera won’t be supported much longer but I’ll cross that bridge when I come to it.

Justin ** was great, very professional and answered all of my questions. I would recommend this company to my friends that are moving into a new home. The service was fast and easy and the equipment is user-friendly. You guys have been great so far and I love my new system.

Was polite, well spoken and ran us through. Asked us if we had any questions at the end and was very quick with the install and it looks good. Also he showed us how to use the equipment, showed us how to download the app as well as how to navigate the app.

Mark was on time and installed everything pretty fast. He did great with setting up my equipment and explaining the system and its features to me. I feel safe in my home now thanks to Vivint. I would definitely recommend this to anyone wanting a good security system.

Sales representative came to my door rather late and still suggested that a technician come in to install at such a late hour of the day. Very uncomfortable and an unreasonable request. Sales representative was pleasant, friendly with a positive attitude, however, even though I committed to the trial the process was a bit pushy.

Recently just sold my house, and the buyers want to keep Vivint and all the equipment. So we call them and try to get everything switched over. So they tell us we can’t until we pay 1700 to pay off the loan for the equipment that I will Never see. I’m beyond pissed off because When we got them that said we could do that. Now I will be out 1700 and nothing to show for it. Take a good hard look before you get them. They will screw you over big time. And I will never recommend them to anyone.

The tech was very accurate & efficient with his set up & completion of my equipment... I am pleased with how the tech explained my items to me as well as how he remained patient & courteous while in my home.

Jordan came out to our house and gave us a quote based on our needs. He was knowledgeable, not pushy and helpful. We agreed on which products we needed and wanted and he had the install completed quickly. So far our service has been great and we can sleep at night knowing our home is being protected!

I was highly impressed by the professionalism of the representative that came to install my equipment. He was on time, explained everything thoroughly. And gave me an extensive overview of the system. I will definitely refer my family to Vivint because the customer experience was awesome! Thank You!

Keyan was awesome. He explained everything in detail and walked me through the installation process. He was very quick and efficient. I will refer Vivint to family and friends. The system is very easy to use and have the security system accessible to my phone while I am away make me feel as though my home is secured. I can also monitor my car while I’m away on vacation or sleep.

All of the Vivint employees showed professionalism in their work and very good work attitude. I am very satisfied with the service of the security system. The workers worked in a good time efficient matter and explained how to work the service in clear fashion.

The technician was great! He explained everything to me and ensured I was happy with the finished product before leaving. He also provide some useful tips that I would’ve never thought of. He was very pleasant to work with and very accommodating as I had some issues with my home.

The Installation was easy and fast. The Crew was polite and experts! Salesman was knowledgeable. The system was everything we wanted. I would recommend this service to others. The panel was easy to use and will provide me the peace of mind I need for my family.

Peter was able to explain everything in detail and we get our system installed same day. He’s very knowledgeable of the security system, the equipment, and explained all the features that came with our purchase. We’re extremely happy with everything!!! We’re definitely recommending Vivint to everyone we know!!!

I was very pleased with the salesman, he did not do a hard sell on me. I felt he was sincere and honest with me besides being friendly. And the security equipment was easy to use as promised as this was very important to me. I feel much safer in my home, especially with the new doorbell camera.

Our Sales person was very professional! He explained how your product would fit our home security needs, He explain how your product works and help us with an affordable plan. We were hesitant at first but he worked with us until we were satisfied with making a commitment.

From the first conversation all the way to the completion of the new unit install, everybody was super friendly and absolutely professional! Gerid and Aranda were courteous, prompt, and on-point with their service! It was a pleasure to do business and I look forward to being a customer of Vivint!

The sales agent was very personable and knowledgeable. Not pushy at all. He answered all my questions with out hesitation and provided so very useful information to me. Very happy so far, but today is my first day with the system so will have to wait for more detailed information about my experience as time passes.

Great experience, Keyan ** was awesome... installs everything perfectly and explained everything with care. Totally pleased. I will definitely recommend this service to my neighbors as one of my neighbors recommended you to me. His assessment was dead on. I’ve researched other companies prior to being directed toward Vivint and I’m glad I requested the service.

Mario was super professional, kind, and informative. He did not leave until he made sure the alarm system was up and working. He also asked me if I had any questions throughout the process. He made my experience with Vivint a welcoming one.

It was a pleasure to have such customer centered service! Steven ** was very friendly and helpful. Kaleb, our tech, went out of his way to make sure that everything was just as we requested and was conscientious, friendly, and polite. Please keep him with your company!

Both the salesman Jordan and technician Estyn were great, made everything super relaxed and were flexible with our schedule! Will definitely be recommending! Was an easy process and we feel a lot safer now. We will continue to use Vivint for many years to come. Thank you.

We are new to this and so far there is no issue with the security system. The sales guys were also helpful. The technician was very helpful and patient during the explanation of how to use the system. He also helped in getting the app and try how the system works.

Install was quick and professional. All things were explained to my satisfaction. Seems pretty easy to use and reliable. I would recommend to anyone looking to get a security system to seriously check Vivint and their packages. They have plans to lower your bill through extended payment options and very little upfront.

Installer was on time, very friendly, knowledgeable and took time to make sure I understood how the system worked and answered all of my questions. I would recommend to neighbors. Don't know what else I can say but thank you.

Amazing customer service. I am very satisfied with the service. I will recommend Vivint to others in future. Sales rep and install technician were very professional and polite in explaining how the system works. I like all the camera and sensors Vivint provide. I feel more secure being home with Vivint. Great customer service.

Our sales associate Vince was very professional and informative. He has excellent answers to our questions and intuitive suggestions but not pushy on the sale. Installation technician was very concerned that we got the best system installation we wanted. His explanation and system tips were very concise and helpful.

The overall experience was amazing. From the time I contacted Kevin **, who was on a work trip at the time and was able to make arrangements that same day for my installation, to Justin ** who was extremely knowledgeable and walked me thru everything and answered all my questions. I would definitely recommend them to friends and family.

The Vivint home installation process was very quick, efficient, and easy. My service rep Chad answered all questions I had and walked through every single function on the home panel and even on the smartphone app! Highly recommend to anybody looking for a security system!

I recently had a Vivint Security System installed at my home (Camera, smart door locks, motion sensor, etc) and I have no problems with the equipment itself but I do feel misled by the rep I spoke to over the phone when had called to begin new service. The rep did NOT inform me that I would have to have my credit run after the equipment was installed. I did not want to have my credit run much less open a new credit account. When I first called to inquire about a new system he made it sound easy, "Zero down and I can pay for the equipment monthly and when paid off the monitoring fee would drop down to $54.99/ month". What he didn't tell me was that i would have to open a new credit account with a 3rd party creditor, and that my credit would be run AFTER they already drilled holes in my doors and walls to install their equipment.

Vivint's products and services are average at best. Their prices are higher than their competition. Judged solely on this I would give them 3 stars. Unfortunately, that's not all there is to this company. Vivint is a borderline fraudulent company. They have been sued by multiple states for their illegal business practices and have paid millions in settlements. Let me assure you this has not stopped their fraudulent practices of misrepresentation by their salespeople. We were promised the ability to cancel our 3.5-year contract after 3 years without penalty by the initial salesperson that signed us up.

Great system and loved the hub used! Very user-friendly. Love having an app on my phone to help control my system. Liked having the ability to add users. That is was personalized to me and not a one size fits all.

Michael was good with presentation and the young lady who installed was very informative. Could not do camera due to how low carport is. She did explain all well and seems to be easy to use. Thank you very much.

I purchased Vivint ($2,000) for the sole purpose of monitoring my home in the unarmed mode. Now I must pay $19.99 monthly just so I can call Vivint if I have a camera problem. If I refuse to pay, I will be unable to have Vivint help me resolve my problem. Do not buy Vivint.

My experience was great. The sales rep did a great job getting my needs met immediately. The installation was even better. Dave walked me through step by step. Gave me a tutorial of the system. He was courteous and listened to everything I said and got things installed to accommodate what we spoke about.

Anthony the installer was very professional and knowledgeable. He helped with answering any questions my wife and I had. Will the seller of Vivint safe home was very cordial and respectful and very confident in the vivint safe home product. I would recommend these young men to any friends I find that may be looking for home security.

The sales associate checked it to ensure install went as it should and work well in the technician. It showed the company employee collaboration is important. While there was an issue with install the technician made a point to be back to finish the issue. However upon his return he was rushed.

I have been a long-time customer of Vivint. I was pleased at first but the company has gone south. The customer service is horrible now. My contract expires in November and so will my account. They do not upgrade equipment. I have had the same non-functioning pad since I signed up and they want a fortune to upgrade. Bye Vivint. Scott

Everything was great for a year or two, then a power outage caused a couple of problems. Resetting the system over the phone (free) worked, but the fellow did not tell me everything else in the house network was no longer working. That cost me $150. About two months later the doorbell camera stopped working. The alarms are still fine (burned some toast and got a quick alarm & phone call. So I know they're still there. Why the doorbell problems? I don't know. It may have started when the unhooked the existing bell. Then forgot to mention that there are batteries to be replaced. Maybe they could have hooked the new doorbell up to the house current. So I'm waiting for a reasonable solution to a $3828.00 ($63.80/mo. x 12 mo./yr x 5 years) set up... which is just about a wash with my homeowner's insurance discount. That's how I rationalize it.

I had my Vivia security system installed today. The installer John was so professional and explained everything. I was amazed at how smooth the installation went. Every thing was professionally installed. Even vacuum up the pieces of dry wall. I really love the ease and high tech features Vivint has and works great with my iPhone, I will definitely recommend Vivint to everyone. I am one happy customer. Thanks you!

Michael came was very prompt, on time, took care of our needs, 100% make sure everything works before leaving, very knowledgeable and all great customer service. He was patient with all of my questions and even when my two-year-old was running ragged around the house he still did a great job under the circumstances.

Kevin was very informative and very helpful. Love all the devices. Seem to be working great. I can see images very clear. Definitely will be recommending Vivint. Also love the fact that you can connect to any Smart Device. Thanks.

I was very pleased with the quality of representation from Vivint. The salesperson was knowledgeable, polite and professional; not a bit pushy, the installers were equally great; very respectful, caring about doing a proper installation, and willing to work around my schedule. The group of people I dealt with greatly enhanced the professionalism of their company, Vivint. The product is fantastic. The technology is cutting edge. I highly recommend this company.

My technician, Ben was very nice, very patient, very helpful, and very attentive to my questions and concerns. I appreciated his help more than anything else. Also when things were taking time and moving slowly due to the fact I don’t have my internet connected until next week, he remained calm and kept a good sense of humor about everything.

We have had issues with this system a few times in the last year, we tried troubleshooting ourselves and calling in a few times to keep having same issues... as of now our doorbell/ doorbell camera is not working... very frustrating!

I am extremely pleased with the system and the two employees responsible for its installation. Dustin ** was inordinately thorough and knowledgeable in his introduction to the scope and merits of Vivint and Steven ** was an absolute whiz at making the myriad pieces of equipment interface and function at first try. I appreciated his speed and courtesy. I am impressed with the caliber of human beings in the employ of Vivint and applaud their high quality as well as the splendid equipment they used. It was simply a pleasure working with Dustin and Steven, both of whom seem remarkably well-suited for their jobs. Thank you for a rewarding experience!

Install was pretty easy. Useful app, only slight critique is that all of the extra 'options' are presented as the extra cost per month (which is artificially much cheaper because it is factored over 60 months) -- they should present the actual cost up front. Also, they seemed a little disorganized with details of install I gave over phone. There are some subtle things they should give up front, and there should be a price break for paying the total cost of equipment up front.

The technician was very good at what he did but it did take a while. I think that it would have taken less time with 2 techs. Having to pair everything with the parade el and putting them I believe takes 2 technician for convenience of the client and the tech.

I have had this security system for over 8 years and I have to say I love it. The ease of use and the security it provides are excellent. The cameras help me keep an eye on my house and being able to control my thermostat and other things from my phone has been seamless with no issues ever.

I am very please with the whole process from the salesperson to the technician that installed it. The system itself is fantastic. Thank you so much. I don't have internet and that I can still have a doorbell camera and activate the system with my phone is awesome.

Installation exceeded my expectations, installer “Curtis” called ahead arrived on time and was “very professional”. Curtis took the time necessary to survey my home to ensure motion detectors etc. were properly placed along with taking the time to thoroughly explain system. My experience with Vivint to date has been nothing less than exceptional.

Very professional work, good job, thanks!!! The seller was very polite and helpful, they know what they're doing, I will recommend to the rest of my family. I liked the cameras and the main screen. It has a great picture and very clear, thanks for your service.

Vivint Service Technician "James" impressed me in several ways. He was confident of his ability to resolve my problem. He was courteous and patient with an old technophobe who could not help much in the process. He even gave me his personal cellphone number that I could call for advice. If I need Vivint service again, I'd like to have James come back here.

I have been a Vivint customer for a few years now and will be canceling my membership once my contract is up. They did a great job with onboarding and selling me the security system but it’s been all downhill since then. About 2 years after having my system installed I moved to a new home. I was told I could deactivate my service for a couple of months and they would come to my new home and reinstall the system without charge. I was told nothing about needing to take the panel with me. When I called them to have reinstall, I was told I would need to pay for the panel since I did not take it with me. I was also required to sign another 3 year contract or pay for all is the sensors that I was told I would not have to pay for.

Very impressed with the installer. Very friendly and helpful. We had existing wired security that he incorporated. We are going to have our new home in St George added when it is finished. The doorbell camera will help us feel safer and more secure at both locations. Thank You!

I am really grateful with Chloe **; she was very patient and helpful explaining to me all the different tests needed on my alarm panel. You are very lucky to have a distinct employee like her. Chloe is, indeed, a one-of-a-kind individual.

Very professional and nice. The service was quick and he showed us how to use equipment. We had a few services put in to give us piece of mind and I am a part of Primerica so I decided to take advantage of the wonderful service and product.

My entire experience was perfect from start to finish. The whole installation customer service and he gave great instructions. I would recommend Vivint to any friend or family member. I believe I will love the services and I’m extremely satisfied.

Simply love everything about Vivint. Very attentive! I feel so safe in my home. Very important being single!!! Every time I call, the customer service blows me away. You don't get that in these times! Will always used Vivint, hopefully they stay in business!

Marvin ** was very helpful from start to finish. He is very knowledgeable about the work he do. He educated me and my family with the use of our new home security systems, he was very patience and helpful. I will be referring to all my family and friends.

Sales rep and installation technician were very courteous and professional. They explained things clearly and effortlessly. The technician went over all aspects of installation until everything was working correctly. There were issues with the camera and he continued working on it until the issue was resolved.

Then representatives of Vivint came knocking on our door. Their offer was unbeatable. I feel safe again in our home and they included a medical device I can wear, in case I need help and I'm unable to reach the phone or alarm. The few times I contacted their customer service, they were courteous, professional and they didn't use technical jargon when answering my questions. We have had Vivint Security for at least 5 years and we have referred many people to them.

I have been very satisfied with my services. The response to any alarm has been prompt and the person calling has always been very helpful. Your systems are very easy to use and the installation process was completed with little fuss.

I recently had an ex roommate who was kicked out and under no circumstances welcome back into my home. They entered my home without my knowledge AFTER their user and door lock code was deleted from the main panel. No one at Vivint could figure out how that happened and couldn’t find the user (as they were deleted). They weren’t able to fix the problem and the code was still working on the keypad even when on the phone with Vivint. They ended up having to send me a new keypad as they couldn’t figure out the problem. They wanted me to pay for the shipping for the keypad and did not offer someone to help me install the new keypad. Nor was I offered any type of compensation for the faulty equipment and the fact that someone was able to enter my home with an old code. I now have a new keypad that is not set up as I don’t know how and am paying $70+ a month for a very poor system.

Sold our home and account should have been taken over by new owner or canceled. Still being billed. This is awful. Have not been able to get a straight answer or any returned phone call. On hold too long to wait on the phone.

Help was requested for control panel showing "low battery" on several devices which I do not have. The rep removed them. But, a couple of days later, they showed up again. Add a few more words words words.

I attempted to change payment source as my credit cards was updated. Apparently the only way to do this is in line and your system was down. I was preparing to leave the country so I called. The person on the phone could not assist and advised me to let payment be late and try again upon my return. Are you kidding me!!! In addition, my thermostat is not wort and cannot find anyone in the area to service it, so will probably have to replace with something Elsa and will not be Abierta to use through the security system. My advice, if you cannot service customers in a rural service area, then leave the area.

We started some defoggers and didn't realize it would set off the fire alarm. We were assisted within seconds of the alarm going off through a rep via our wall panel. They allowed for a quick confirmation it was not an emergency so my husband could get out of the house with the active defoggers going. The response was quick and thoughtful knowing he needed to leave that environment quickly.

Was robbed due to Vivint no securing one door. Over $1000.00 worth of equipment taken. After months of talking to them then then secured the door. And wanted to charge me, even though the door was listed on their contract. On 5/14/2019 I sent a letter to cancel my system on 6/14/2019. This was the end of my contract. On 6/14/2019 you took your monthly fee out for the next month. I contacted your company and was told a refund would be issued. It has not been returned. All you had to do on 5/14/19 was remove my checking account number and EDI would not have happen. You had a month. The returned money take seconds to return via EDI. I will be contacting the BBB and let them know of the poor service.

I like the idea of having a camera on the doorbell. What I don’t like is having to reboot the system a lot and the app sometimes not working either. I was out of town a few times and couldn’t go to the app to see who was ringing the doorbell because of issues with it. My back camera for a while wouldn’t record events. It took about three weeks to four before it would. Maybe they need to update or upgrade their equipment. I wouldn’t recommend them to family or friends because of the issues that am having. I hope they get it to together.

I called to see why my bill was higher than the month before. She explained that the cost of taxes caused the increase. We have been with Vivint for 7+ years and we're happy with our service but the increase is too much. Other alarm service is much cheaper which I have to look into possible changing to another company.

My not so good cooking made a bit extra steam and smoke, setting off the fire alarm, your response was very quick, and I thank you very much. It’s good to know I have this protection. Sorry about the false alarm.

I referred Vivint to my father in law and never received my free month of service. The service is also overpriced for what you get compared to other companies. Equipment seems to work well for the most part except for the doorbell camera that tends to look glitchy when recording video.

Initial sales contact was courteous. Sales representative (Jack **) was extremely knowledgeable and cordial, and professional. He not only installed but did a great job cleaning up after. He explained and demonstrated features and answered questions. He did not try to sell me products I didn’t need or wouldn’t use. He recommended options to make security affordable. I had a question after he left. A quick text reply was sent. Awesome team!

I have had multiple problems with my alarm. I've tried to work with techs over the phone (usually by messaging) and rarely are the problems resolved and, if they are, they do not stay resolved. The last time I got so tired of this, I just wanted a person to come to my house and resolve the problem. The person messaging with me tried to refuse to schedule an appointment until I agreed to get out of bed and, once again, go through the process of rebooting. I had to insist multiple times that I was not going to do this and insisted I get a live person in my home to fix the problem.

Have had repeated problems with connectivity, updates, and system working properly. Rather than sending a technician out to fix the problem Vivint always insists on trying to fix it over the phone and it usually ends with the system working at about 85% and only lasts for a month or so. The rates we pay are much higher than the previous company we had and quality of service is much lower.

I’ve already submitted a survey but one more can’t hurt. We’ve had several problems with your service and equipment since we became customers in Sept 2018. I would never recommend your company to ANYONE. I’d be surprised if your company doesn’t collapse. Your equipment is garbage. As of right this minute, it’s working. That could change tomorrow. Lesson learned.

Though I am satisfied with the monitoring service, I am very disappointed with the cost of service. Right now monitoring services have gone substantially down, however I have not been approached by Vivint to have my monthly rate adjusted or offer me incentives to keep Vivint as my provider. That said, I am seriously considering going out to shop around, possibly going back to ADT.

Have been facing many issues with cameras... sometime audio doesn't work sometimes video... also doorbell camera don't record or detect person at my door. My other friends have ADT and I think ADT is much better than Vivint when it comes to quality of equipments.

I have never contacted and when I asked about testing this system, I was told just set it off! I have a message that says "Panel disconnected from Home Network". I only have a dumbphone, and guess that is the reason, but wonder just the same with no contact point!

I love the way this alarm company works! They’re so fast and patient when you set it off by mistake! Love the features on the panel and the ability to have multiple passwords. The breaking glass door sensor is very sensitive and reacts towards Jenga falling and loud movies, so be careful!

I am satisfied with Vivint service... but not with the recording of cameras. They don't record everything and when try to look back I can't see what just happened, I need to wait around 15 or 20 minutes. Thank you.

I love Vivint security, gives me tranquility to my to know my family is safe. I have an issue with billing, and despite several attempts to find an answer to my problem, no one seems to know why I haven't receive a bill, certainly I don’t want to be nailed with a huge bill due to the billing department not fixing my issue.

I had a wonderful experience with my Vivint installation, courtesy of Ananda, and I’m a big fan of the products and service that Vivint installed in my home. I’m looking forward to see how Vivint will bring continued peace-of-mind when I’m away and the security + monitoring protection I need 24/7.

Installation was done professionally and quickly. I have had other security systems before and this one is simple and has so many features. I would recommend it to anyone looking to get an affordable system with a lot of features.

I am so happy with Andrew’s hard work and friendliness! He took care of everything without a hitch and made sure I was comfortable with all! So happy with my service! I would absolutely request him again as an agent.

The service is more than I was paying with my prior security system provider. The equipment for the most part has been reliable either exception of the panel. We have had several issues with the battery and the fact that it tells us it is not charging when it actually is. Vivint needs to improve the panel.

The thermostat that was provided did not work with my unit. A technician came out twice and I was told my unit was having problems. I called a heat and air company to see what was the problem. He installed my old thermostat and my heat started working. I called Vivint and explained what and two different people told me I would receive a credit. I never seen it.

Vivint was installed well. I tried to get a yard sign, but after several calls, it never came. They have answered every alarm quickly and professionally. The smoke alarm has unusual, expensive batteries. I would be a 5 star except for these two issues.

Since having the system. I have had numerous issues with the cameras not picking anything whenever there is an “issue”. I have had my car broke into twice in a year. The camera didn’t pick up anything. My back deck camera has been offline for over 4 mo. I’m just waiting for my contract to end so I can be done with this.

Our signs are peeling badly. Quick response when alarm goes off. Technician led me through replacing batteries in motion sensor and told me what batteries to use. Please send new signs as soon as possible as we are experiencing home burglaries in our area.

I have had nothing but trouble out of this company and their employees. They literally do not care, all they want is your money. I moved about a year ago. My equipment is not even hooked up for them to monitor and I have not received a call from them. They still take my money though. I stopped payment and now they are sending me emails that my payments are not being received, my contract says that they are supposed to monitor my home, which they have failed to do. And they have failed in contacting me about this issue. I am highly dissatisfied with this rip off company, I will never recommend them to anyone, I recommend ADT.

From the very start I told them that I got paid 5 of each month but they keep billing me on or about 18. Then sent me a notes that if it is not paid by 28 there will be a late charge of 10.00 dollars. I have try to get this fix. I am done with this.

We have been paying for two inside cameras each month for over five years. Recently, I called you for help. You told me I could fix it myself by doing xyz. I do not know how to do xyz. I want you to remove the cameras and give me a credit for one camera from the beginning.

From the sales representative. Eric was super nice and professional to the tech everything was wonderful. Very professional and worked very hard to make everything right. I will definitely recommend them to my friends and family. I'm excited to have a secure system again.

The system is wonderful! My son and brothers can monitor my movements as necessary. I love the cameras monitoring. Being able to open the garage from my phone is amazing. I also like the inside monitoring devices and the Nest thermostats which I can control via my smartphone.

Install was great. He was more than helpful and very polite. He cleaned up after himself and took the time to ensure I understood everything to do with the smart hub and phone usage. Before leaving he made sure I grasped the concept of the doors and security cameras.

All good so far. You will be the first to know if I have a problem. If any one asks I would recommend Vivint. I am not a poet so I am having problems coming up with enough things to say but we are happy with the system so far. The only thing that would make me more happy is if the price was less.

This is the best alarm system. Great service so far. The camera system is awesome also the app for the system is excellent. You can also link your alarm system with others who have Vivint in your area. The alarm gives me and my family peace of mind. I would recommend the product to my friends and family.

The security system has not worked properly since it was installed. It sends constant messages that one part of the system or another is not speaking to the control panel and the doors and windows are open when they are not. We cannot arm the system because it incorrectly says that doors and windows are open when they are not. A tech came to the house and fixed it, but it broke again soon. I spoke to a rep on the phone about the problem and he said someone would come to fix it. No one did.

Want Doorbell, it was not offered to me. I served active duty two times and Army Reserves for over ten years. My cameras are not positioned in the right spot. I need the cameras RE-positioned and I a new doorbell at no cost or military discount. Thank You, Ada **.

I personally cannot wait until this ridiculous contract with Vivint is up so we can switch to a reliable trustworthy security system company. Our devices never work and haven’t since we’ve had them. We’ve had Vivint come to “fix” them just to say whoever installed them in the first place did it wrong, which was Vivint! We’ve called a crazy amount of times asking for help and how to fix our cameras, and the wall device and spent pointless hours with no results. We’ve had so many things stolen from right in front of our house and the camera has NEVER not once picked it up. I cannot say enough bad things about this company and my friends and family members who also have Vivint say the same things, terrible experiences and customer service. I always recommend people elsewhere when they ask about security systems.

System does not stay up to date. It refuses to remain online, which causes the cameras not to function. There are frequent false alarm alerts. We have tried customer service walkthroughs several times with No success. System does and has not functioned according to promised. Contract agreement is not what we thought.

I feel that tech should come out at lease once a year to service my equipment. Right now my front door does not read when the door is lock. My signs you all place on my yard need replacement etc. I think of going to another service provider soon.

My wife and I have had nothing but problems with this security system. The cameras constantly go off line and so does the panel. I am constantly resetting the panel and the doorbell. Sometimes the cameras record video sometimes they go days without. I have had three different panels now because they stop working. I cannot wait till this is paid off so I can get a better system that works. I've wrote several reviews because Vivint says they care about their service. I've yet to hear back from them!

The system worked fine for a while, but, it has been failing for the past couple of years. There are no service techs in the area or anyone when the system needs upgraded and fails. They just send parts in a box and you have to get someone to talk you thru it over the phone. This has happened many times and then the system started failing even more. It was something all the time.

Solar is not accomplishing the cost savings that I had thought that it would. The solar panels designed for the home has more resulted in the outcome per designed. We have had the solar installed for over 2 years and it has been a huge waste of time. Repeated calls to customer services resulted in no results except to say that they will not remove the system. The system is not achieving any measurable cost savings and I would like to have the system removed in its entirety.

Wall panel needs to be replaced! I've called a few times. Verbal commands do not work. Randomly someone came to my door without an appt and I wouldn't let him in. Never got an appt. So it has not been replaced yet. I have called a few times went through.

Vivint is horrendous. I've had my system for almost 2 years and have not had longer than 1 week of uninterrupted service. Something is always wrong and no matter how many times someone comes to fix things, it never solves the problem. I bought the system for the doorbell camera and with that being down, I don't even have a doorbell.

Both men who came to work on my doorbell were awful and I would not have them back. They cut my electric line to my doorbell and I had to get an electrician. I have told everyone how terrible my experience was. The company doesn’t seem to care.

I have not liked Vivint for the past 5 years of my contract. The fact that you hold your customers hostage for 5 years is one issue, the next is equipment and finally customer service. I've been wanting to cancel my service since 6 months after getting your service installed. I was naive and dumb thinking Vivint was a prestigious service at the time. The equipment sucks along with the customer service. I have been looking forward to July 2019 for me to be able to finally cancel my contract with Vivint. Thanks for an awesome experience, I will never be recommending you in the future.

System installed didn't meet our requirements after it was fitted and "tested" over a few weeks. The guy who sold it to us told us it would be able to do "this" and "that", when in reality it couldn't. We had to have upgraded equipment installed at further expense to ourselves to facilitate what we were originally sold on. That was very disappointing. Your "sales team" should KNOW what the equipment is capable of. The system is now as we want it. The additional cost we did not appreciate at all and Vivint were not particularly accommodating or considerate about our experience.

We have found the service to be not at all what we expected. We have found it to be very unreliable to the point where we no longer even use it. It seems to have a mind of its own and makes adjustments to various things (like temperature) without our "permission." We also find that the warning indicators are not at all reliable and we have grown frustrated with them. Constantly getting alerts that batteries are low or that "power has been lost"... This system is more of a bother than the $90 a month we are paying and we can't get out of the contract and we can't get anyone to service it without having to pay some sort of fee.

Vivint's camera offering are sub par. As with most companies, they rush to get you to sign the contract but then don't do so much to keep you on board with their company. Due to the poor quality of the front door camera feed, I'm waiting to for my contract to expire so I can upgrade to a camera that has clear quality to be able to make out people instead of seeing blurs. Also, when viewing your camera feeds using the app or website, it shouldn't keep asking if you're viewing every 5 minutes or so. I should be able to view my camera feed for as long as I like.

We have had the system for 2 years now and not one day has everything worked correctly. The Cameras miss people daily. The backyard camera won't pick up anything and the panel has to be rebooted once a week. They also charge for service calls which completely goes against the reason of a contract. Why am I paying 70 a month for a system that doesn't work. I would not recommend.

Always have to bypass certain sensor/s. One sensor in particular worked well for a long time. The last two technicians fixed the one I was having trouble with, but didn't fix the one that had been working for a long time. I'm tired of having them out and not getting the system working properly.

I am fairly pleased with Vivint’s service. My cameras go offline way too frequently, one of my door locks drains the battery within a few weeks and I’ve been sent a new lock that does the exact same thing. I’ve spoken with customer service on several occasions and seem to have to same issues repeatedly.

In my experience with Vivint, the sales person at the door lied to me! I informed the sales rep that I would be moving soon and he stated that it wouldn't be a problem because I could cancel the service and continue to pay for the equipment if I wanted to keep it. I found, after contacting Customer Service that he put me in a 5 YEAR contract and I am being required to pay for the service even though I am moving to an apartment and I can't even use it. They will lie and tell you anything to get your hard earned money. Avoid Vivint at all costs!!!!

The agent was very professional and thorough. He added (2) outdoor cameras to my house, and the time was about (4) hours. I have used Vivint for about 10 years and frequently update my services every couple of years. I would recommend Vivint to all my friends and family.

I have dealt with your company for several years. After my contract ended. I decided to to pay my billing with my checking account. Well a few months back, I had to jump through hoops to prove to your accounting department that I didn't owe them anything. Instead of them resolving the problem on their end, I had to get ahold of my bank and have them sent me PDF files proving, I had paid them.

Best Value and great customer service. The tech that did the install was a rock star. He explained everything he was doing and they took the time to train us on our new system. Vivint came highly recommend to us and I now know why... if you're looking for a professional solution look no further.

Vivint has been great for our family. We've been customers for years now and it really helps us feel safe and gives us peace of mind. Everytime we have spoken to a representative they have been helpful and very courteous. They are always willing to help, and you can understand them as well. I would highly recommend if you are looking for a security system.