A. O. Smith Water Heaters

A. O. Smith Water Heaters

 4.0/5 (499 reviews)
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About A. O. Smith Water Heaters

Overall Satisfaction Rating

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A. O. Smith Water Heaters Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Feb. 4, 2023

Defective unit from day 1. A. O. Smith representative had strong negative attitude. I will be placing this unit in the garbage where it belongs. Over $1,000.00 wasted. I do not want to speak to this company in the future.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 19, 2023

Brand new gas hot water tank with professional install 7-17 & 5 yrs later, the nipple & dip tube corroded & leaking. Call for warranty part and was told part going out next day air. No part yet, reps say part in stock & next day air for Ups. Nobody know when it's shipping or have a tracking number. Been lied to that 2 different supervisors would call me back. Reps are telling me nothing they can do & I have their junk hot water tank with no part!!! Can't even buy replacement parts at the store the tank was purchased thru!!!!

5 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 29, 2022

    Purchased (2) new 40 gallon electric hot water heaters for our home. Within a month the water started smelling like rotten eggs. Called the company and they said to turn up the temp to maximum for 24hrs and flush and then turn back down. I have done that twice and the smell still comes back. Then I purchased 2 aluminum sacrificial anodes and when I tried to remove the new ones that came with the heater they were installed so tight that even with a 3 foot pipe on the wrench I cannot break it free. So Frustrated!! Don't buy this brand!!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 25, 2022

    Purchased a 12 yr warranty AO Smith gas water heater on 7/12/19. Within 6 months the unit started making a deep whooshing air sound whenever the gas turned on. We contacted AO Smith and they sent out a tech to adjust something in the gas chamber which took care of the problem. Shortly after that the water heater began making loud popping and snapping sounds. I contacted customer service at AO Smith again and they claimed it was sediment build up in the bottom of the water tank. I have since purged the tank 4 times and each time I get the exact same material coming out. Rather than mineral deposits coming out, what shows up each time is 1-2 cups of blueish-white granules all measuring approx 1/8" diameter.

    I've done maintenance on many water heaters in my life and know what mineral deposits look like, and these white granules are not them. Personally, I think these granules are some form of insulation around the water tank, and that somehow they are migrating into the water tank area. We are tired of hearing these sounds every time the heater turns on.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 25, 2022

    I had a water heater replaced under warranty in 2021. The new unit was built in 2020. Somehow they've attached an old service contract warranty to this new heater which should have a manufacturer's warranty by law.. But, A. O. Smith is claiming this new unit they sent me is out of warranty! It's less than 2 yrs old!! Not to mention they couldn't recommend any service tech in my area which is Bradenton/Sarasota FL.. What options does that leave me the consumer?? Besides, never by another product from this company? A. O. Smith Class Action Law suit for this company's foreseeable future..

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2022

    I bought my water heater from Lowe's in July, it is now October and I had no hot water. Product is under warranty so I contacted tech support Friday, September 23rd 11:10 am and spoke to tech Shera? who gave me an authorization for labor and the name of a local company to come out and look at it. I called them but was told they cannot work on Lowe's or Home Depot products as they would not get reimbursed by this company. I called back again and spoke to Jeff 11:20 who gave me the names of two other companies but he stated that they may not come out because they are so far away. I asked if I could have someone do the work and get reimbursed but he didn't tell me that was an option. I contacted the second company and in fact they were too far away.

    I contacted the third company who said that yes they would come out to my home but couldn't see me until the following week. I asked to schedule asap and she said that she would give the information to her operations manager and call me back. She did not call me back so I called AO Smith again and spoke to Walter 4:20pm who had no idea how to help me and put me on hold. When he came back on the phone he said that he would put in a call back for a supervisor for me and they would call me back shortly. I never received a call back from a supervisor so the issue went on through the weekend.

    Monday morning I contacted the plumbing company again and she stated I had an appointment for Wednesday 730am, which I had no idea I even had an appt because she didn't call me. I contacted AO Smith again. I spoke to Jessica 1230pm who was so helpful and so friendly and kept apologizing to me for not getting help sooner. She gave me parts authorization for two elements and an upper thermostat and stated that yes, I could have someone do the work and at least I would have hot water. I wasn't able to get anyone to work on it the evening as my son works nights. Again I asked to speak to a supervisor and was transferred by Jessica to Tanya. Tanya stated that I could be reimbursed for the labor also and she would email me an invoice instruction for reimbursement for that. I never received an email from Tanya.

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 27, 2022

    Always trouble, failed completely one month after warranty. Never ever purchase another A.O. Smith Water Heater. A.O.smith water heater only last 6 year 1 month then you have to purchase a new one. Be aware.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 25, 2022

    This is our 3 water heater that was professionally installed and cleared by the City I live in. I had a issue with the pilet staying lit and was asked to send in photos. Once I called back later in the day and told them it went out again and I wanted my money back they decided to try and tell me that it was not installed properly and that there was nothing they could do. Now how is it that a inspector passed the install but now that a want my money back the voice on the phone wants to tell me it's not installed correctly. This company is a joke.

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 24, 2022

    Bought new. Hooked up. Didn't work. Call customer service and they tell me I have to pay for a plumber. Long story short it was a bad element. Somehow someone put an old element in brand new heater. Customer care like not our problem.

    25 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 20, 2022

    My wife read the reviews after I purchased it and I thought it was just folks whining. No sir, every one of the complaints is true; can't get a hold of them, product didn't work from the start, their pool of warranty plumbers is limited to 1 and they only service the areas where you don't live. Can't believe Lowe's buys this brand because they are also going to lose my business over the way they handle returns.

    18 people found this review helpful
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    A. O. Smith author review by ConsumerAffairs Research Team

    Sold exclusively by plumbing wholesalers and plumbing contractors, A. O. Smith offers a broad range of residential and commercial water heaters, boilers and storage tanks. They have delivered hot water solutions to consumers for over 70 years.

    • Types: A. O. Smith offers a wide range of residential and commercial water heaters. People looking for a residential water heater can choose from multiple options including gas, electric, tankless, hybrid or solar. The gas units range in capacity from 30-98 gallons while electric units range in capacity from 19.9-80 gallons.

    • Remote monitoring: iCOMM Elite is A. O. Smith’s remote monitoring technology for commercial water heaters. It allows them to interact with, monitor and manage commercial water heaters. This minimizes down time for repairs which lessens the time a business is without hot water.

    • Vertex water heater: The Vertex water heater was designed by A. O. Smith to have a lower manufacturing cost and save consumers a significant amount of money in energy costs. It comes in a 50-gallon power-direct vent model and a 75-gallon power-direct vent model. It has improved thermal efficiency and is easily installed.

    • Product selector tool: For consumers unsure of which water heater to buy, A. O. Smith provides an interactive tool to help consumers pick the right unit. By answering a few simple questions, a list of units with prices is generated.

    • Product support: Consumers can find a product support tool online in case they need product manuals, spec sheets or catalogs. If the product name or model number is unknown, there is a pre-made list of types that will guide consumers to the right model.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    A. O. Smith Water Heaters Company Information

    Company Name:
    A. O. Smith
    Website:
    www.aosmith.com