A. O. Smith Water Heaters Reviews

Bought a water heater 4 days ago at Lowe’s, plumber said it won't work properly. Came to return it, 5 hours later, several calls and they won't give me an RA number. 350.00 unit that has no use, brand new. They won't take it back. No help whatsoever, they give you extra hard time to return a new item. Stay away. Worst experience ever. I’ve never had any issue returning anything anywhere. Lowe’s needs to stop selling this item or only sell it to license specialist.

I bought this A.O. Smith water heater and it was a nightmare. It didn't work at all after installing it. I was going to return it at Lowe's and they dodged me and told me I couldn't unless I had a "Reference Number" from A.O Smith.. So I had to call A.O Smith and they dodged me as well and referred me to a plumbing company that is 345 miles away in Houston TX when I live in McAllen TX. I managed to get a plumber locally eventually and they kept postponing the repair because we had to wait for the parts over and over from AO Smith. This happened 2 times... Finally we just ended up buying a water heater from Rheem in Home Depot and it worked like a charm! In the First time!! While the brand new AO smith water never worked..

WORSE Company with support, first you are treated like you are stupid, then when you show that you actually know what is going on, they find every excuse to not support you or provide technical support, I bought a Hybrid Water Heater, the unit will ALWAYS use one of the elements, regardless of the settings (support basically quoted me the manual, yet, still uses one element even on heat pump setting) then they basically told me there is no way I would know... Like I don't have a home energy meter that monitors circuits... It is 2023, anyone with solar knows we can monitor energy usage.... Then I told them that the "time of use" is useless as the whole point someone will use it is so the heater only works during low rate hours, well....it does not, it will turn in ANYTIME...

I bought this water heater, and immediately had issues with the water temperature being scalding hot despite the thermostat being set to the lowest level. I called about the warranty, and was given a plumber to call but they said if I can't get that plumber, then I need to call a local plumber and they will reimburse me. The recommended plumber doesn't operate in my state, so I called a local plumber.

Be advised potential A.O. Smith hot water heater customers, our $1000, A. O. Smith GCRL 40 400 residential hot water heater failed just 14 months outside of the 6 year warranty period. The leaking heater tank trickled 120 gallons of water to our basement floor before it was discovered. Speaking with a ground level customer service, and a manager, each stated A. O. Smith would offer no relief in the matter repeatedly stating "we abide by our warranty period", and, "there's nothing we can do". A. O. Smith is not the premium, reliable durable goods/appliance manufacturer to spend your money on in our experience, because their product failed far prior to a reasonable life expectancy, and they offered zero empathy, consideration, or flexibility toward offering any type of relief or support in our case.

Have a hot water heater installed less than 4 years ago w/ 10 year warranty. When it craps out, not only do you wait on the phone for 40+ minutes, but it's near impossible to find a plumber who will actually service their hybrid water heaters. They offered to ship a part using ground shipping based off a guess that this part was the issue, so we would be without hot water for a week and mentioned that if that doesn't work they can work to replace it. Paid $70 to have it delivered next day... Once installed the unit still does not receive power. Call back, now they say they need a plumber on site to call them and describe a bunch of tests etc. I will never purchase another one of their products if they cannot have the decency to resolve these situations in a reasonable and timely manner! I urge everyone to stay clear, they do not back their products!!!!

Stay away from this company. Don't not buy. Worst customer service, doesn't provide any help. If I could give zero stars I will. Company will not replace water heater that is less than 3 years old. Hot water keeps shutting off when you taking a shower. They keep saying it's venting issue when everything has been checked by a plumber. I've spent over $1500 trying to verify the issue. Still not resolved. Horrible nightmare.

Defective unit from day 1. A. O. Smith representative had strong negative attitude. I will be placing this unit in the garbage where it belongs. Over $1,000.00 wasted. I do not want to speak to this company in the future.

Brand new gas hot water tank with professional install 7-17 & 5 yrs later, the nipple & dip tube corroded & leaking. Call for warranty part and was told part going out next day air. No part yet, reps say part in stock & next day air for Ups. Nobody know when it's shipping or have a tracking number. Been lied to that 2 different supervisors would call me back. Reps are telling me nothing they can do & I have their junk hot water tank with no part!!! Can't even buy replacement parts at the store the tank was purchased thru!!!!

Purchased (2) new 40 gallon electric hot water heaters for our home. Within a month the water started smelling like rotten eggs. Called the company and they said to turn up the temp to maximum for 24hrs and flush and then turn back down. I have done that twice and the smell still comes back. Then I purchased 2 aluminum sacrificial anodes and when I tried to remove the new ones that came with the heater they were installed so tight that even with a 3 foot pipe on the wrench I cannot break it free. So Frustrated!! Don't buy this brand!!