A. O. Smith Water Heaters

Defective unit from day 1. A. O. Smith representative had strong negative attitude. I will be placing this unit in the garbage where it belongs. Over $1,000.00 wasted. I do not want to speak to this company in the future.

Brand new gas hot water tank with professional install 7-17 & 5 yrs later, the nipple & dip tube corroded & leaking. Call for warranty part and was told part going out next day air. No part yet, reps say part in stock & next day air for Ups. Nobody know when it's shipping or have a tracking number. Been lied to that 2 different supervisors would call me back. Reps are telling me nothing they can do & I have their junk hot water tank with no part!!! Can't even buy replacement parts at the store the tank was purchased thru!!!!

Purchased (2) new 40 gallon electric hot water heaters for our home. Within a month the water started smelling like rotten eggs. Called the company and they said to turn up the temp to maximum for 24hrs and flush and then turn back down. I have done that twice and the smell still comes back. Then I purchased 2 aluminum sacrificial anodes and when I tried to remove the new ones that came with the heater they were installed so tight that even with a 3 foot pipe on the wrench I cannot break it free. So Frustrated!! Don't buy this brand!!

Purchased a 12 yr warranty AO Smith gas water heater on 7/12/19. Within 6 months the unit started making a deep whooshing air sound whenever the gas turned on. We contacted AO Smith and they sent out a tech to adjust something in the gas chamber which took care of the problem. Shortly after that the water heater began making loud popping and snapping sounds. I contacted customer service at AO Smith again and they claimed it was sediment build up in the bottom of the water tank. I have since purged the tank 4 times and each time I get the exact same material coming out. Rather than mineral deposits coming out, what shows up each time is 1-2 cups of blueish-white granules all measuring approx 1/8" diameter.

I had a water heater replaced under warranty in 2021. The new unit was built in 2020. Somehow they've attached an old service contract warranty to this new heater which should have a manufacturer's warranty by law.. But, A. O. Smith is claiming this new unit they sent me is out of warranty! It's less than 2 yrs old!! Not to mention they couldn't recommend any service tech in my area which is Bradenton/Sarasota FL.. What options does that leave me the consumer?? Besides, never by another product from this company? A. O. Smith Class Action Law suit for this company's foreseeable future..

I bought my water heater from Lowe's in July, it is now October and I had no hot water. Product is under warranty so I contacted tech support Friday, September 23rd 11:10 am and spoke to tech Shera? who gave me an authorization for labor and the name of a local company to come out and look at it. I called them but was told they cannot work on Lowe's or Home Depot products as they would not get reimbursed by this company. I called back again and spoke to Jeff 11:20 who gave me the names of two other companies but he stated that they may not come out because they are so far away. I asked if I could have someone do the work and get reimbursed but he didn't tell me that was an option. I contacted the second company and in fact they were too far away.

Always trouble, failed completely one month after warranty. Never ever purchase another A.O. Smith Water Heater. A.O.smith water heater only last 6 year 1 month then you have to purchase a new one. Be aware.

This is our 3 water heater that was professionally installed and cleared by the City I live in. I had a issue with the pilet staying lit and was asked to send in photos. Once I called back later in the day and told them it went out again and I wanted my money back they decided to try and tell me that it was not installed properly and that there was nothing they could do. Now how is it that a inspector passed the install but now that a want my money back the voice on the phone wants to tell me it's not installed correctly. This company is a joke.

Bought new. Hooked up. Didn't work. Call customer service and they tell me I have to pay for a plumber. Long story short it was a bad element. Somehow someone put an old element in brand new heater. Customer care like not our problem.

My wife read the reviews after I purchased it and I thought it was just folks whining. No sir, every one of the complaints is true; can't get a hold of them, product didn't work from the start, their pool of warranty plumbers is limited to 1 and they only service the areas where you don't live. Can't believe Lowe's buys this brand because they are also going to lose my business over the way they handle returns.