About A. O. Smith Water Heaters
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I'm on my second Signature 300 water heater that does not work. The first, had a 6-inch dent in it upon delivery, likely damaged at Lowe's or by delivery guys. Lowe's N Lakewood, CO would not allow me to return it unless I got an RA# from the manufacturer. I was able to get an RA number (because it was not installed) and I exchanged it for a new one. I opted to take the water heater back to the store, although I paid for delivery because I didn't want to be without water for another 4 days waiting on Lowe's to pick it up - paid the plumber for this. The plumber got the second water heater installed, and it will not fire up. The pilot light only stays on when the function button is down, once it's released, the pilot goes out. The plumber calls around and hears that there have been issues with the Honeywell gas control valve lately.
Call AO Smith back to get another RA number, at this point, I just want my plumber to procure a different brand of water heater, and get it installed, so I'm not without hot water any longer. AO Smith refuses to give RA #. They want me to troubleshoot further, I decline, as I've just paid a plumber to troubleshoot, then they want to provide me a list of authorized service techs for ME to call and schedule an appointment with. I decline. I tell AO Smith, I'm not spending any more time or money on this BRAND NEW hot water heater, I need hot water NOW. They refuse to provide an RA #. Now, I have an $800 paperweight, that Lowe's won't return and the manufacturer won't return. Why is Lowe's selling bad products, and why is AO Smith not standing behind their bad product? Just steer clear from AO Smith entirely. Terrible experience.
Bought water heater at Lowe's. It was faulty. They will not allow a return to store yet s the purchase was from lowes store. Nobody from lowes will call back or be accountable for anything. We are now 10 days later. No call back yet from lowes. Keep calling. Lowes terrible. Also did Contact manufacturers. AO Smith which is a lowes company. Spent 2 days on hold with technicians on hand at my house which I paid out of my pocket. AO smith Never called back. Finally 1 week later got assistance from AO Smith technician. So with More personal expenses 10 days later still no hot water another trip to store. Whole experience is terrible. Product is terrible.
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My builder put in an A. O. Smith (model: GDHE 50131). In less than 6 years, the ignition rod broken (Error message: Ignition failure). Since it's less than 6 years after the house closing date, the water heater is under parts warranty. I received a repair authorization reference number, and contacted a local A. O. Smith authorized plumber. Two young plumbers made a quick diagnostic exam, and told me the ignition rod went bad.
The parts are under warranty, but the labor to replace the ignition rod will cost me $1350.00 + TAX. The plumbers even said that as they opened up the water heater, it's common to find some other parts broken that need be replaced. So the labor cost can be easily go more than $3000 (which I can buy two water heaters). The plumber happily took $285 diagnostic fee and walked away. I'll put a new water heater in, and have this giant green A. O. Smith water heater sitting in my attic not been used. Before you purchase A. O. Smith water heater, you need to think about the repair cost even with 6 years of parts warranty.
I purchased my AO Smith hot water heater in June 21, it's Sept & I contacted my plumber because of the sulphur smell.. AOS said it's not covered... Replace a new zinc anode rod.. What a bunch of **... Buy from someone else...
Our Plumber contacted A O Smith on our behalf regarding a problem with a water heater. They suggested we needed a replacement part and it was ordered. It was to arrive in 3-5 days. It did not arrive and we bought a part locally after 2 weeks. I contacted the company in order to cancel the order since we had not received it yet. They said they had no record of the order so it would not be a problem, but if it should show up we should refuse delivery. A week later the part arrived and we did as instructed and refused delivery. It clearly had been mailed after our phone call. They billed credit card anyway. I disputed the charge and they refused to refund the entire amount, claiming they were entitled to a "restocking" fee. I was surprised as they had a reputation as an honest, professional company. I would be very careful and hesitant to do any business with this company.
Unit leaked upon install, heated to 95 degrees only, should be 120-130. Warranty service try to repair and I have to call again. I need this unit switched out, inside rusted from leaking also, recommended a no buy.
Had a contractor install a brand new AO Smith electric tank water heater on 6/27/21. Had rust inside the tank and contractor had me run my hot water into the bathtub for approx 1 hr. They said they had to clear the rust out of the tank and using any other faucet would clog them. That was my first red flag! Now two weeks later, there is still rusty, dirty water coming from this tank. The contractor says that it has to be my water line. But this never happened with my old water heater that was 15 years old! Had my lines checked out and it is indeed the water heater that has rust inside it.
Now I am trying to work with the contractor to have this water heater removed and they seem reluctant to do anything saying that if I don't pay for the water heater, they will put a lien on my property! This water heater is faulty and I don't want to pay $2200 for a bad product. Also, the contractor, crammed it into a closet alongside my furnace and now there is not enough room to service the furnace. Don't buy any AO Smith electric water heater! On FB they advertise that their water heaters are made in the USA. Mine was made in Mexico!
The pilot light won't stay lit and blower will not start. After 1 year, only parts are covered. I had a Bradford White that stayed good for 11 years without any complaints. AO Smith Model GPVL-50 started not heating water just after 2 years. For authorized technicians I have to wait for 4 days to get it fixed. Hope they have parts available and it works after that without trouble. The contractor bought it for me and thought this will stay without trouble for at least 4 or 5 years.
I purchased a AO Smith water heater model # G6-MH3030NV for my home in late Jan. 2018. In June 2018 I called because the water temp was HIGH. I was sent a new (HONEYWELL) controller without having to explain why. That 2nd (HONEYWELL) one was installed in 09/2019. I was able manipulate the first one by changing the temps until I could get the second one installed. The second one started acting up and we got by until our 3rd one was installed in 8/2020. The 3rd has worked for a little bit but, I've had to keep lowering the temperature until I have now reached the "vac" vacation setting.
The "VAC" setting is supposed to only heat the water to 55 degrees Fahrenheit. The water coming out of my faucets is 144 degrees Fahrenheit. Pilot or OFF are all I have left!! I've emailed AO Smith with NO response. This was approximately 3 weeks ago. I work full time. I don't have ALL day!! They haven't emailed me. Doesn't seem that they care!! I've already been scalded to the point of having permanent red marks on one of my fingers!!!! Don't buy AO smith water heaters!!!! And don't buy "HONEYWELL" anything!!!
The product was defective upon arrival. The warranty didn't cover repairs. We had a professional installed three of the A.O. Smith Signature Premier 40-Gallon Tall 12-year Limited 40000-BTU Natural Gas Water Heater tanks (G12-CADT4040NV). One of them failed twice within 3 weeks. The pilot light does not spark at all, so we've been without hot water for a week now. Our plumber says it will cost about $200 to replace the gas valve, which AO Smith thinks should resolve the issue. AO Smith insists they will only cover $100 of the labor. Why should the consumer pay an extra $100 out of pocket to repair a product that was shipped from the factory defective? AO Smith should be ashamed of themselves. I'll be avoiding this company in the future.
A. O. Smith author review by ConsumerAffairs Research Team
Sold exclusively by plumbing wholesalers and plumbing contractors, A. O. Smith offers a broad range of residential and commercial water heaters, boilers and storage tanks. They have delivered hot water solutions to consumers for over 70 years.
Types: A. O. Smith offers a wide range of residential and commercial water heaters. People looking for a residential water heater can choose from multiple options including gas, electric, tankless, hybrid or solar. The gas units range in capacity from 30-98 gallons while electric units range in capacity from 19.9-80 gallons.
Remote monitoring: iCOMM Elite is A. O. Smith’s remote monitoring technology for commercial water heaters. It allows them to interact with, monitor and manage commercial water heaters. This minimizes down time for repairs which lessens the time a business is without hot water.
Vertex water heater: The Vertex water heater was designed by A. O. Smith to have a lower manufacturing cost and save consumers a significant amount of money in energy costs. It comes in a 50-gallon power-direct vent model and a 75-gallon power-direct vent model. It has improved thermal efficiency and is easily installed.
Product selector tool: For consumers unsure of which water heater to buy, A. O. Smith provides an interactive tool to help consumers pick the right unit. By answering a few simple questions, a list of units with prices is generated.
Product support: Consumers can find a product support tool online in case they need product manuals, spec sheets or catalogs. If the product name or model number is unknown, there is a pre-made list of types that will guide consumers to the right model.
A. O. Smith Water Heaters Company Information
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- A. O. Smith
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