Ecosmart Water Heater Reviews

We purchased an ES 18 in about 2019/2020. After about 3 years, water would not get hot. We kept getting an error code. We cleaned elements, bought new ones, etc. Problem still existed. Last year we contacted ES and they sent us a replacement circuit board. Still just warm water after replacing board. Thought maybe we had a "lazy" breaker. 3 days ago I opened the circuit box to find one breaker tripped. Without thinking, I reset the breaker. That's when all hell broke loose. I heard an enormous BOOM and my mother screaming from the laundry room, "SHUT IT OFF!" By the time I reached the laundry room, we had an indoor fountain. The thing had blown a hole through one of the element pipes and was spewing water everywhere. After addressing the issue at hand, we removed the element and discovered one side had almost been blown in two (see photos).

Updated on 07/07/2023: After six months of not even one of their "techs" showing up after calling them for service you can tell what their "LIFETIME" warranty is worth. Just STAY AWAY FROM THEM, go to your regular local store where you can actually return something they can't fix. It was GREAT when it was working, unfortunately that did not last very long.

Had my ECO-18 replaced a few weeks ago after it suffered an internal fire sometime during the night, despite no use of hot water. Fortunately, the circuit breakers eventually shut-off the electrical power and the unit was mounted on a masonry wall. The unit was professionally installed 3 ½ years ago. No idea why this occurred and ECOsmart support stopped responding to my questions or request to speak with management after I sent them photos. The last use of hot water would have been just before retiring for the night and perhaps the unit simply continued to heat without any water demand or it had a sensor fault during the night that caused the power to activate the electrodes.

This electric tankless was installed in 2016 and has a limited lifetime warranty. It stop working in January 2023 so we contacted a plumber to see if it could be fixed. It required 3 plumber visits at a cost of $420 to determine it was a waste of time and money to get the proper parts needed from the warranty department. Since the part that was sent did not solve the issues we decided it would cost more to keep trying other parts that may be needed so we replaced it with a traditional water heater. We tried to get the company to send a whole new unit and that would have solved any underlying problems that were showing up on this unit. My advice to anyone is to not buy this product unless you are a plumber to use in your house and can fix it on your own time without being charged.

Purchased Eco11 3 months ago from Amazon. Worked fine until three days ago when it started giving cold water after about a minute. Eco smart has a troubleshooting guide to fix it yourself. Not using a licensed electrician or plumber voids the warranty. So much for fix it yourself. I tried for 3 days to get customer support on the phone. I left my contact info for call back twice and still haven’t heard from them. I decided to read reviews from other people and now see that I’ve been taken advantage of. My mistake for not reading the reviews before purchasing. I’ll have to throw this one in the trash and read reviews on a new one before buying. Also, I’ll buy from a legitimate store instead of Amazon so that if anything goes wrong I can walk into the store and talk to someone.

Purchased the ECO27 water heater in 2013. Have done recommended maintenance and replaced the thermistors in 2020. Since then continue to experience poor performance. Local plumber diagnosed faulty heat elements that require replacement. Requested new elements under the lifetime warranty specified in Paragraph 5 (Page 11) -- Warranty procedure for service. Customer service requires photo of the elements in order to approve replacement. This will require another plumber service call to remove and take pics. According to the warranty, there is no requirement for the Buyer to provide photos of defective parts that have been determined to be defective by a licensed plumber.

I purchased a Ecosmart ECO 18 tankless hot water heater in May of 2021 from Amazon. I installed myself to take place of another tankless unit already in home that failed. I filled out the online warranty info and submitted to company within the 30 day time frame. There was no hot water from unit the evening of December the 24th. After checking, there was one of the two heating elements that had failed. Calling their customer service line after the holiday weekend without hot water, I was informed that there was no warranty since I was not licensed. I have several years experience in home repairs, electrical and plumbing. Plus, I only replaced another unit with this new one. I have completely rewired a previous home.

We installed a Emporia Energy Vue. Our electric bill has been double what it was last year. Come to realize the Eco Smart product draws constant energy ($0.18) per hour! I decided to turn the break off because this product is very costly to operate.

I bought the Ecosmart water heater (Eco 11 11910209) in Home Depot in June 2017. I only bought it because the company offered a lifetime warranty for residential use in Continental USA. I did not register the warranty because I did not know, and it was not clear from the package. However, I think it is safe to assume that the date of purchase does not count for a true lifetime warranty. Now the water heater is broken, and Ecosmart U.S. (aka ECOSMART GREEN ENERGY PRODUCTS) does not want to fix it or replace it for free. I am not sure how fair this is, as again, it is supposed to be under the LIFETIME warranty. What kind of business is this? Companies pay a lot of money to keep their current customers happy. Ecosmart U.S. does not care about their customers at all.

I purchased a house with an Ecosmart Tankless Water Heater and it has been a nightmare. First, they will not transfer the warranty and for the 2nd time since 2018 the wires have burnt out and all need to be replaced. This system is very expensive and having to replace all the parts and pay for a plumber to do it is unacceptable. Do not waste your money.

I had the Eco27 installed a year ago and it worked very well, and went through a Quebec winter without a hitch. A month ago it started to misbehave, losing heat during a shower and going cold after less than a minute. I followed all the troubleshooting guides, first descaling the elements, then replacing the flow switch, then replacing the thermistors. All those steps are very doable, the only delay being getting the replacement parts.

Purchased Eco18 based on chart and recommendation on internet (a number of companies use the "eco chart"). It is incorrect, and they all seem to know it. I purchased an undersized product because the guide was way off. They (ECO) had me purchase a reducer for $70 (counting shipping). I spent a bundle running the electric under my house, troubleshoot the problem, was misled by tech support, but figured it out anyway. After waiting 5 hours for a return call, called again, got lied to, read to by a "troubleshooting script", and basically had the tech just give up.

I live in the country, in the middle of nowhere and have 2 full bathrooms in my home. I had a regular sized water heater that had only a limited amount of “hot” water. In the winter it took a long time to warm up and would run out before filling the bathtub. In the summer, it was better but we could only fill one bath at a time before running out of hot water.

This has been the worst experience dealing with and trying to contact this company- their hours of operation are so limited to the consumer especially if you work a full time job 5-6 days a week. They do not answer phones or emails on weekends nor do they ship products out. I placed an order on a Monday before 11am which according to their sales rep was perfect in order to get my order processed and shipped out that day and because I live in NY should be at my door within a day. 2 days go by and still no product at my door.

I have a 3 year old EcoSmart36 that has burnt out. You can't get anywhere with customer service. They are just message takers. I filled out the requested form to see if they will back their lifetime warranty and that is where it lies. No response - just gate keepers. BUYER BEWARE. - STAY AWAY FROM THIS PRODUCT.

In 2016 I purchased an ECO Smart 18 that came with a lifetime warranty. This past weekend I noticed I had no hot water and found that a circuit breaker had kicked off. I checked the hot water heater only to find a fire hazard in the making as one heating element was sparking and leaking water. I contacted Ecosmart and said my warranty was "Inactive" so they denied any replacement or warranty whatever that means. My advice is to stay clear of all ECO Smart products (made in China) and find a reputable manufacturer that will honor their warranty.

The company asked me the buyer to do the troubleshooting. She then asked if I have hired an Electrician to fix my Water Heater. As if I am suppose to pay to fix the Faulty Device. Still refusing to fix or replace the Water Heater, and want to send parts for me to fix it. What Company does this? Horrible Product, and this is my second one that has gone bad and quit. Terrible Company to not stand behind their product. Please do not buy this product..

First one I purchased lasted a little over a year before it started leaking, customers service said it was due to lack of maintenance. Second one last a little over a year and started leaking but this time it started a fire inside the unit, burning the wires to a crisp. I'm waiting for the excuses from Ecosmart about this one. I have pictures to prove to them what happened.

The installation was a lovely and simple process. I did not do much of anything, just stood around in my robe while some strapping young men installed it for me. Afterward, I gave them lemonade. I do rather like the fact that it had "Eco" in the name. I attempt to live a fairly environmentally friendly lifestyle and this helps me feel like I'm adding to that goal. However, the water from this heater does not seem to get very hot. Perhaps that could be based on user error, but I have altered settings and it doesn't ever seem to get quite as toasty as I would like it to. Overall it has been a fairly decent experience. It has performed its job adequately, if not impressively, though that could be due to the capacity or possibly due to user error, as if I would ever admit that.

The unit was Installed by builders perfectly. It was in the home when we arrived and the area was spotless with no complaints or issues - we were impressed and are happy. The water temperature is good and consistent. There is always enough time for normal evening use - no leaks experienced - the family is happy. It has been Reliable.

I had 2 great installers. They were on time, a bit early in fact, but called ahead to make sure their early arrival would be OK. Professional yet friendly, nice & courteous. The unit works very well. The only time I had a problem with it was when my basement flooded. The pilot went out, but I quickly discovered that it was surprisingly easy to relight if necessary. I specifically like the Lifetime Guarantee and customer service is fantastic and available 24/7. It is the best water heater I have ever had and I would recommend them highly.

When I purchased the water heater, the people who came in to install the water heater were very quick and the whole process was fast and easy. There were no delays and I felt that everyone went smoothly. Specific things that I like about the brand of the water heater is that the customer service is very quick and the warranty is able to be covered within two years. I really enjoy the fact that should we have a problem there is someone right there to give me tips on how to fix it and if there are any parts that I need to purchase.

The Ecosmart Water Heater has been reliable, durable, environment-friendly, and not as expensive as others. It works great especially in the winter and we don't have to worry about water heating in our house. We have no issues with it even though it has been with us for more than 4 years. Customer service has been friendly and very helpful when we called to follow up about some things after we bought the heater.

The new water heater is great. Better pressure and it is just all around a better buy than the old one I had since it was the old one was leaking and my water prices have got a lot cheaper. I pick this brand of water softener because it seemed to be the most economy friendly and help save on water bills even though it was a little bit higher because it was going to pay off in the long run. The plumber was great and is reasonably priced to have it installed. A man explain how to use the heater and what's up to watch for just in case something were to go wrong.

So far it has exceeded our expectations and are very please with our Ecosmart water heater. We bought it out right from a local store and my husband is a maintenance worker so he is very aware of how things work and installed it himself with no issues at all. We really like our water heater because thus far had any issues with it. It heats up our water quickly and 4 people can take a shower close to one another without the water turning cold on one of us. It has worked great so far for us and we are hoping it will last us many years to come.

We have had our Ecosmart water heater for a while and it works as if it's new. There were no issues when it was installed. My experience with customer service was great as well. They were very helpful and answered all my questions. They were patient with me and they took care of all my issues and said to call back if I needed anything else.

It's a good water heater system and it works terrific. It was recommended by the sales associate at the store we purchased the heater at. He stated that many people who have used this were very happy with the model and the performance. It was installed by a professional so we know it was done correctly. We would recommend it to anyone who asked us about it.

This water heater does what is supposed to and more. It is cost efficient and it's smaller than most. Then my experience with customer service was quite pleasant. They answered all my questions and were prompt about getting me what I needed. I really enjoyed working with them. We're very very very satisfied. I'm grateful they made such a quality product. It makes life much easier. It was a good purchase. I would even recommend it to friends.

Ecosmart Water Heater has been amazing and I haven't had any issues with it. When I take a shower the water gets hot fast and it's not hard water like others. Also it doesn't leave a stain so the filter system is good. I am glad I went with this brand because it has been everything it has promised to be. However, I had to read a lot of information and it felt a little overwhelming at times. Sometimes I wish the water would heat up a little faster, but by things that are eco-friendly you have to give a little.

Our old hot water heater went out about six months ago and we picked this brand because it is Eco friendly. It's very quiet and it heats the water much faster than our old heater. I had it professional installed. We have Union Carpenter & Plumbers in our family. It's nice to know it was done in a safe and timely manner. It is a bit taller than our old heater. As it was on a stand we had to removed some of the tiles in our garage. Now it looks nice and our neighborhood thinks everyone should get one for their homes. Only had this hot water heater a short time but so far we have enjoyed it. We love our new hot water heater.

Our Ecosmart Water Heater has been very reliable. It was installed by a contractor who purchased it for us during renovations of our master bath. They had to call the company since they were not familiar with the brand, but customer service was great. There has been no need to change, service or upgrade since its installation to keep it working. We have had plumbers check the system when we were getting unrelated work and all was in great working condition. There is no risk of a broken water tank with flooding. We love never running out of hot water. However, I don't like that the hotter temperatures are difficult to attain when it is freezing outside. The temperature differential is too great to heat the water above 100 degrees Fahrenheit.