Triangle Tube

Triangle Tube

Blackwood, NJ

 1.7/5 (63 reviews)

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Overall Rating1.7 out of 5
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About Triangle Tube

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 22, 2023

Initial unit installed 11/14. Lasted until 7/19. Service person found internal burning. TT agreed to replace unit and I'd be responsible for installation. Another $1500. for second installation. Service company sent defective unit back to TT at the company's direction. TT failed to reimburse service company, who apparently paid upfront for the unit to receive new boiler for installation, with the understanding they'd be reimbursed once TT received the original defective unit. TT never paid installer after they received the defective original, so the installer came back to me to pay them the $1400. Wholesale cost they'd paid to TT. I refused.

The second unit had worked until last week when banging noises started to happen. New service company took it apart and determined it was not venting properly, and blower motor was shot, so excess gases were not venting properly, and the banging was successive misfires. I told him to remove the unit and replace with anything having a reliable track record that could be easily serviced and repaired. $5000. can buy a whole lot of peace of mind. I'd avoid any product from Triangle Tube, LIKE THE PLAGUE.

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Verified Reviewer
Original review: Feb. 6, 2023

Had a prestige solo boiler installed by professional 4 years ago. 3 1/2 years in the hot water (off and on) became cold. Technician came out and replace one part. It worked off and on and then didn't. Technician came out again and replaced two parts. It worked off and on and then didn't. Technician came out again said everything looked ok but boiler needs a clean but too busy to do he would come back. He came back when it really wasn't working. Said the sensor was faulty. $750 for labour and parts. $750 again to clean boiler. Boiler is only 4 years old and the inconvenience of 4 times having technician come out and the expense - not happy at all. Emailed Triangle Tube and they said sorry and referred me to warranty. Didn't hear after one week so emailed again. Still have not heard a week later. Maybe look elsewhere if you need a boiler.

2 people found this review helpful

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    Verified Reviewer
    Original review: Dec. 21, 2022

    We had this boiler installed by professionals 8 years ago - Halifax, Nova Scotia. Had the boiler serviced every year or two. Two small repairs (~$200 each) since install. This past spring (2022), started to hear a loud 'bang' on start-up. Had igniter replaced ($350). Seemed to fix the issue, not 100% sure though as heating season was over and boiler not on much; but then this fall, started hearing bangs again. Doesn't bang every day and never bangs on DHW, on on DH, as far as I can tell, but still, loud and coming from a nat gas boiler is no fun to hear at all! I have had two different techs in to do combustion test and adjustments ($300). No luck.

    Triangle Tube tech support recommendation is to install an 'ignition upgrade' kit ($1000). Why does a relatively new boiler need an upgrade kit? Is there something fundamentally wrong with the original design? Why do I have to pay to fix a design flaw. I will never have TT equipment in my home ever again. Will get the kit installed but also making preliminary plans to have a new boiler from another manufacturer installed in near future.

    2 people found this review helpful
    Verified Reviewer
    Original review: Oct. 5, 2021

    I've been maintaining and replacing TT boilers for a few years. The Prestige boilers from 2005 have been getting 12 or more years on average. The Instinct that I've installed recently have been running fine. On the old ones, the fire tube bolts have failed. On the new ones just one display screen on a prestige. Very good performance from the instinct boilers. Only about 2500.00 for the boiler from my supply house. The one time I used warranty was smooth. The times I've used tech support was useful and easy to correct my problems. I like these boilers. I suggest using a hydronics specialist, sometimes plumbers don't fully understand.

    3 people found this review helpful
    Verified Reviewer
    Original review: June 11, 2021

    Purchased a instinct Triangle Tube boiler in 2020. Had it professionally installed and seemed to work fine. After a few weeks it started to make a really loud howling noise from the exhaust. The install came back, called triangle tube and it was a gas air mix issue. Was resolved after that until the spring when it started again. It was so loud that our neighbors started to complain and some even called the authorities for noise ordinance. We called the installer again and he came out and resolved the issues again.

    Fast forward one year and boom it happened again. This time I called triangle tube and talked to a technician. He claimed that we needed to have this tuned whenever that happens. I looked in the documentation and it that is not listed anywhere. So after thousands in fines and technician calls I contacted triangle tube and they went radio silent on making this right. I would never purchase anything from this company as they do not care at all about their users.

    12 people found this review helpful
    Verified Reviewer
    Original review: Nov. 26, 2020

    We had a Triangle Tube Solo 110 installed 10 years ago. The first 5 years worked great, only occasional reset was needed, but no big deal. Since then, the motor went, then ignitor was changed twice, control panel was changed, water pressure sensor was changed. Numerous visits by plumbers. The error code given by the machine not consistent, and in many cases, misleading. Every year, more than $1,000 has to be spent to keep is running. I am sure there is room for the company to improve on reliability and consistency. For a new installation, I will not go with Triangle Tube again.

    18 people found this review helpful
    Verified Reviewer
    Original review: Nov. 15, 2020

    We installed the Prestige 399 Triangle unit 12 years ago. The unit runs great except every 3 years the blower unit fails, which costs $1,200 each time. The first time the motor itself stopped working, the last three times the plastic propeller is getting brittle and shredding itself in pieces. Very disappointing.

    12 people found this review helpful
    Verified Reviewer
    Original review: Oct. 14, 2020

    I have personally installed several Prestige Solo boilers and Challenger boiler with zero issues. Proper installation and maintenance is crucial for any high efficiency boiler and Triangle Tube has been bulletproof in my experience.

    9 people found this review helpful
    Verified Reviewer
    Original review: May 29, 2020

    I have a house with five kids and we never run out of hot water. Best thing we did was put in a Smart tank water heater. I would recommend this product. In fact, I'm looking at putting one in at my mother's home.

    5 people found this review helpful
    Verified Reviewer
    Original review: April 18, 2020

    I would like to speak to Chris who says he went to Triangle Combi Boiler school. I am a technician who hasn't gotten a chance to attend their school but am having a popping issue and have talked to tech support with no success. **

    7 people found this review helpful
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    Triangle Tube author review by Shawn Bayless

    Founded in 1946, ACV Triangle Tube is a hot water heating equipment innovator, manufacturer and supplier. Headquartered in New Jersey, Triangle Tube works with residential, commercial and industrial clients to provide space heating, water heating and related HVAC supplies. It specializes in condensing boilers, heat exchangers, indirect fired water heaters and direct fired water heaters.

    • Available across the United States: Triangle Tube has sales divisions in the U.S. midwest, west, mid-Atlantic and New England regions. They also partner with authorized distributors in many states.

    • Options at various price points: Whether you need a luxury, high-capacity water heater or a heater for small residential space, Triangle Tube has options that will work for you. Its top-of-the-line Prestige Cascade option has a large capacity for large homes, while the Challenger series offers a compact design for tighter spaces.

    • Product warranties: Triangle Tube offers several types of warranties for its products. Its water heaters are all warrantied for at least 10 years for defects in material or workmanship and most are also warrantied for five years for parts. Triangle Tube will replace or repair malfunctioning water heaters. Other products made by Triangle Tube are also warrantied and the details are included on the company’s website.

    • Energy conscious options: Several of Triangle Tube’s hot water heater models are engineered with the company’s exclusive “Tank in Tank” technology, which allows it to heat more water by using less fuel.

    • Options for pools, spas and hot tubs: Triangle Tube’s Maxi-Flo heat exchanger is available in several sizes to accommodate different water capacities. It heats residential and commercial pools, spas and hot tubs in an energy-efficient manner.

    by Shawn Bayless Heating and Cooling Systems Advisor

    Shawn Bayless is an experienced HVAC mechanical design engineer and project manager with a unique perspective and knowledge of heating and cooling systems. He has worked for some of the top contractors in Oklahoma and is highly skilled in design layouts, project estimation and planning and construction.

    Triangle Tube Company Information

    Company Name:
    Triangle Tube