Triangle Tube

Initial unit installed 11/14. Lasted until 7/19. Service person found internal burning. TT agreed to replace unit and I'd be responsible for installation. Another $1500. for second installation. Service company sent defective unit back to TT at the company's direction. TT failed to reimburse service company, who apparently paid upfront for the unit to receive new boiler for installation, with the understanding they'd be reimbursed once TT received the original defective unit. TT never paid installer after they received the defective original, so the installer came back to me to pay them the $1400. Wholesale cost they'd paid to TT. I refused.

Had a prestige solo boiler installed by professional 4 years ago. 3 1/2 years in the hot water (off and on) became cold. Technician came out and replace one part. It worked off and on and then didn't. Technician came out again and replaced two parts. It worked off and on and then didn't. Technician came out again said everything looked ok but boiler needs a clean but too busy to do he would come back. He came back when it really wasn't working. Said the sensor was faulty. $750 for labour and parts. $750 again to clean boiler. Boiler is only 4 years old and the inconvenience of 4 times having technician come out and the expense - not happy at all. Emailed Triangle Tube and they said sorry and referred me to warranty. Didn't hear after one week so emailed again. Still have not heard a week later. Maybe look elsewhere if you need a boiler.

We had this boiler installed by professionals 8 years ago - Halifax, Nova Scotia. Had the boiler serviced every year or two. Two small repairs (~$200 each) since install. This past spring (2022), started to hear a loud 'bang' on start-up. Had igniter replaced ($350). Seemed to fix the issue, not 100% sure though as heating season was over and boiler not on much; but then this fall, started hearing bangs again. Doesn't bang every day and never bangs on DHW, on on DH, as far as I can tell, but still, loud and coming from a nat gas boiler is no fun to hear at all! I have had two different techs in to do combustion test and adjustments ($300). No luck.

I've been maintaining and replacing TT boilers for a few years. The Prestige boilers from 2005 have been getting 12 or more years on average. The Instinct that I've installed recently have been running fine. On the old ones, the fire tube bolts have failed. On the new ones just one display screen on a prestige. Very good performance from the instinct boilers. Only about 2500.00 for the boiler from my supply house. The one time I used warranty was smooth. The times I've used tech support was useful and easy to correct my problems. I like these boilers. I suggest using a hydronics specialist, sometimes plumbers don't fully understand.

Purchased a instinct Triangle Tube boiler in 2020. Had it professionally installed and seemed to work fine. After a few weeks it started to make a really loud howling noise from the exhaust. The install came back, called triangle tube and it was a gas air mix issue. Was resolved after that until the spring when it started again. It was so loud that our neighbors started to complain and some even called the authorities for noise ordinance. We called the installer again and he came out and resolved the issues again.

We had a Triangle Tube Solo 110 installed 10 years ago. The first 5 years worked great, only occasional reset was needed, but no big deal. Since then, the motor went, then ignitor was changed twice, control panel was changed, water pressure sensor was changed. Numerous visits by plumbers. The error code given by the machine not consistent, and in many cases, misleading. Every year, more than $1,000 has to be spent to keep is running. I am sure there is room for the company to improve on reliability and consistency. For a new installation, I will not go with Triangle Tube again.

We installed the Prestige 399 Triangle unit 12 years ago. The unit runs great except every 3 years the blower unit fails, which costs $1,200 each time. The first time the motor itself stopped working, the last three times the plastic propeller is getting brittle and shredding itself in pieces. Very disappointing.

I have personally installed several Prestige Solo boilers and Challenger boiler with zero issues. Proper installation and maintenance is crucial for any high efficiency boiler and Triangle Tube has been bulletproof in my experience.

I have a house with five kids and we never run out of hot water. Best thing we did was put in a Smart tank water heater. I would recommend this product. In fact, I'm looking at putting one in at my mother's home.

I would like to speak to Chris who says he went to Triangle Combi Boiler school. I am a technician who hasn't gotten a chance to attend their school but am having a popping issue and have talked to tech support with no success. **