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We had a Triangle Tube Prestige 110 installed in November of 2011. Have had nothing but problems since. Installers were obviously new to these units. Had to have them keep coming back. They kept throwing parts at it including a motherboard. The last time they came back they changed the supply line coming from the water heater from the supply side to the return side thinking this would solve some issue. When the unit fires, it pops and crackles like there is air in the unit but after about hundred attempts to bleed the air, it does not help. The installer quick coming back as they were losing their ** on our unit and wanted to start charging us every time we called them. The unit also keeps reaching the High Boiler Temp and shuts off. we have to do a manual reset several times a day. Obviously some sensor had gone bad. We spent almost $14K on this and it has been junk.
3 years after installation the tank started leaking flooding my finish basement, tried to collect on the warranty and they will only cover the tank itself about $800, Navien are cheaper, outstanding tech support and parts next day when under warranty. First units were kind of ** but the new ones NCB and after are really good. I know. I am a professional plumber. G.
OMG is all I can come up with. This product should and needs to be taken off the market. Own for almost seven years and it has been nothing but trouble. For the record if anyone is looking at this product, do your research and DO NOT buy.
Triangle Tube Prestige Excellence. System installed in 2014. Tank failed about 2 years after installation. Had to be replaced. We had to pay for the new tank and wait to be reimbursed even though it was under warranty (cost $900.00 + plumber’s time & cost). We had no hot water. Luckily it was summer so didn’t need heat.
Next a year later a sensor (PSRKIT63 DHW Sensor) died and had to be replaced (cost approx. $60.00 plus time and expense to pick it up and plumber cost). The plumber could not fix this. A rep from Triangle Tube came to the house and found the issue.
At 4 ½ years (1/4/2019) after installation, tank failed again. Had 7 plus inches of water in my basement. Had to rent a pump to empty drain the basement (cost 60.00). Called the plumber and he talked to tech support, was told the Boiler Piping return Assembly (not sure of the cost) was bad. The part needed to be ordered, asked for express shipping. Received on Monday, when installed it still leaked. Determined it was the tank. Tanked needed to be ordered. This time we did not have to pay up front this time, to me it sounds like at this time knew they had problems with their systems. Amazingly they found a tank and we just had to wait for it to be shipped. The tank was installed on late Wednesday. We had to stay with friends as it was too cold in the house. Five days without both heat and hot water. Do not have a bill from the plumber for the latest repair.
We bought this system because it was supposed to be one of the best. But after less than five years, what do we have going forward. The likelihood of more repairs/cost. We would ask that Triangle Tube extend the warranty five more years as the first five have been a disgrace to your name and reputation. As well as the out of pocket expenses incurred.
Had Triangle Tube Prestige 110 Solo installed after Hurricane Sandy (Long Island N.Y) and EVERY year when the temperature drops into the 20's the boiler turns off and reads failed ignition. (Note: works fine all year when outside temps are 30 and above). Ignitor has been replaced, installer instructed me to leave front cover off = no difference. Gas flow has been measured = no issues. Condensate drain has been cleaned. Installer/service Tech has yet to actually properly diagnose and repair reoccurring problem.
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Six years ago my husband decided it was time to replace the furnace and the hot water with something more efficient. Since then he has passed away and I am left with the job of continuously running out of hot water. The furnace itself broke down last year. The furnace we replaced we had for thirty years and we never had a service person come for repairs. We did it have it cleaned once a year but that was the extent of it all. The company that installed the furnace are forever giving me excuses for the failure, and I believe they have replaced just about every part that there is to replace and it seems there is no end in sight.
I certainly would never recommend this unit to anyone and I'm going to make sure that I make this known to anyone who will listen. I am a widow and I cannot afford a new furnace, but it seems that is what I must do in order to make sure that I have hot water. Also at this point, since the hot water is constantly breaking down, I do not know if the furnace will start on that same path. I just cannot take that chance. By the way when we first installed "The Challenger" we started having issues with the hot water. but then it seemed that it straighten itself out, but much to dismay that was not the case.
I have a Triangle Tube Prestige Boiler and hot water tank. They were installed in a newly expanded/rebuilt house 6 yrs ago. The boiler has failed every single year and twice in most years. Switches, sensors, parts that have deteriorated etc. Last year after only 5 yrs the hot water tank begun to leak and had to be replaced at a cost of over $2K. Two months later the sensor on the tank went leaving us without hot water for days. I've spent an average of $1K - $1.5K every year on this boiler not including the hot water tank replacement. This review seems similar to others I have read on this site. Triangle Tube products are terrible!!
Installed nearly ten years ago by professionals. After a short period of adjustments things went ok for almost two years then recurring problems with ignition (loud bang on startup especially in colder months). Spent $5,000+ in as many years troubleshooting and this never solved the problem. Water tank failed at year 8 (covered but not the significant installation fee). When this failed after only 13 months decision to quit was easy. New machine is Weil - McLain and works like a charm and comes highly recommended.
4 years in a row we have had to spend at least $1000 in service to keep this unit running. Very few service pros in our area, Boston. Ignition switch issues, leaks, system flush requirements, you name it. Go with another brand.
We were told this was the best, state of the art boiler. We had installed 3 years ago and, with the exception of one failure caused by a major power surge which was not the fault of the unit, we have had a problem every year. I would not recommend this boiler. It has limited authorized technicians in our area and is predictably unreliable.
Does not stand behind manufactures defect on warranty. Had unit less than 8 years and screws blew out of unit. These were welded in and unit used under normal household conditions. No 10-year warranty.
I keep trying to adjust the temp down on my hot water. I lower it a few degrees every few weeks. Eventually it goes from scalding to lukewarm. Now it says outside sensor is open and nowhere in the multiple manuals is that covered. The manual and control panel was designed by morons. There used to be a time where you could use common sense to program a hot water heater. You just turned the dial up or down. Now you have to figure out which menu to which thermostat, adjust it down, and then wait and see. Then there is the staining on top from a leak somewhere. I had to wait 3 weeks, in northern Wisconsin, with no heat in January.
ACV Triangle Smart 60 - Mediocre Product at a Premium Price. I cannot recommend this product or company. The reason is ACV Triangle charges a premium price claiming to be a superior product, however; my customer experience has proven it to be a mediocre product. Furthermore, the company does not stand behind their product & chooses not to support their customers. There is no reason to pay the premium for ACV Triangle when the Home Depot will give you the same experience.
I purchased the ACV Smart-60 hot water heater on my plumber's recommendation because of the tube in tube design & the company brochure claims the average lifespan is 20 years. Seven years into the life of the product it sprung a leak! We had items in our basement destroyed, no hot water for 2 days and a plumber's bill of $640. ACV Triangle DID provide a replacement hot water heater at no charge as per their warranty. However, the warranty does NOT cover the labor expense. Therefore, you the consumer who is dumb enough to pay a premium for ACV Triangle, must also pay the plumber's fees to cover for their defective product. My issue is not paying the plumber's fee. Rather, this is a premium product & I expected ACV Triangle to provide premium customer service after the sale.
I contacted ACV's national sales manager who promptly rejected my request for reimbursement of labor expenses. I then contacted the company president (twice) who is radio silent. I understand every company has an occasional dud. What I don't understand is 'IF' this company has a premium product at a premium price and defects are truly rare, why don't they step up and spend a few hundred dollars to clean up their own mess? Or is it that the duds are common, and the average lifespan of 20 years is a lie so if they had to pay all of the plumber's fees it would break them?
I don't know the answer, but do you really want to find out the expensive way? Also what type of company president does not engage with his own customers? It would have been a fantastic opportunity to turn a dissatisfied customer into a brand ambassador. Perhaps the investors of ACV Triangle will read this and explain why any sane person would purchase their product?
I'm a homeowner and installed a Triangle Tube Prestige Solo 110 boiler in November of 2010. It has worked extremely well ever since. The only problems I've had have been too low water cutoff and frost condensing in the fresh air inlet tube. I have not had to call a service company for advice or for repair. Every year we have extended periods of outdoor temperatures of -20F and colder. After comparing my natural gas bills I have saved 40% compared to my previous cast iron open flame boiler (1960's vintage). I would definitely consider another one when this one wears out.
I purchased this heater system (Prestige Excellence 110 heater) after a long in service with a salesperson 9 years ago. I did have the service contract but decided to cancel it after 3 years because the cost of the service for the year was more than an average repair. The last four years I have had the gas company come to repair the unit. It is always the same thing, they have to order parts and be without heat for 3 days. Two weeks ago the heater broke down again. After waiting for parts they were able to get the heat working but not the hot water. This week I get a call from the people living at my house that the heater won’t turn off and the house temperature is in the 90's. I go to the house and found that when the heater failed the week before it almost caught fire. The interior wall insulation had burned off. They had taped the manual to the outside of the same wall and the manual was burnt. Imagine the heat that had been giving off to cause that.
There could have been a fire or explosion. I am in the midst of getting the house fixed up to sell and my unconscious is bothering me with what I deem a faulty heating system. I will be contacting the company about the seriousness of this situation and what could have happened. What is worse is the system failed to shut down in case of an emergency which this incident obviously was! The manufacturer will only warranty some of the parts but not all and I have to pay for the labor which will be hefty. I guess this is not a big deal to them. I will be following up via other avenues with this incident.
We have had this Triangle Tube Prestige system for 8 years. Since then: 1) The blower fan housing disintegrated, 2) The system leaked through the spiral vents into the cabinet and the controller board. Now the heat won't shut off in one of the zones, although I replaced the thermostat, thinking that was the problem. We had a small system that worked fine for over 30 years, then had this piece of junk installed. I am considering having a heat/AC company come in and replace the whole system. Having it repaired, at a minimum of $300 per repair visit, seems like throwing good money after bad.
I wished I reviewed this site before purchasing the CC125H. I see that installers give great reviews. While customers give poor reviews. If the company would review all these complaints and improve their customer service they might find themselves leading the industry. I called in three times about my unit. First for a boiler motor and second a error message (5-E). The boiler motor failed the day it was turned on. It took a week of a hundred phone calls and warranty form to get them to send me a replacement. SHAME ON THEM.
On the 5 e error keeps popping on once a day and I have talked to the tech at TRIANGLE TUBE who has given me advice on faulty ground wires to poor air output. I try the hot water in the sink a if it is cold I know it's a error message 5-E. Never got a return message about a problem I was having. Obviously this company doesn't have the people to solve customer complaints. Maybe the BBB in all the states should look into this company's practices. Sad I think they have a good product but poor management skills to solve customer complaints. Thank God I didn't buy stock in this company. Another KMart, Sears and many good companies downfall: POOR MANAGEMENT.
Had Triangle Tube hot water/heat system in my house installed during new construction in 2012. Since then I have had 2 of 3 actuators fail, and system shutdown (not heat or hot water) a minimum of once a year. It is supposed to reset itself, but never seems capable, and I end up calling a plumber each time, averaging about $200. When it works it is efficient, but if I leave for a week in the winter, I can't leave my house empty and have to get someone daily to see if I have heat.
Triangle Tube Prestige Solo 110 with domestic hot water system: Nothing but problems - my worst homeowner purchase. Installed in 2010, $8k for the boiler, another $3k for the hot water part. So far: 2 of 3 water circulating pumps failed (not Triangle Tube's fault, but it is a complex system and has a lot of components). Main circuit board had intermittent fault that took 2 years for TT to finally replace. During this time we had many flameouts resulting in no heat or hot water until boiler was manually restarted. (No audio alert so you don't know boiler is out until you run out of hot water or the house gets cold). Hot water storage tank failed (TT did replace it but it cost me $75 for the thermostat that wasn't covered).
Now the blower has failed (another $700 to get fixed, although now that I know what part it is could replace for about $300 myself). I cannot recommend this system. It does provide essentially unlimited hot water, and saves a lot on natural gas. But I give some of that back in electricity as the unit requires 3 water pumps and a blower. No heat or hot water when power is out or unit is broken. Limited local vendors in Chicago, so I'm stuck with the overpriced company that installed the thing. Stick with a separate hot water system, or at least a demand inline heater if you live in an area that has power outages.
I have a Triangle Tube boiler. The ONLY good thing about it is that I didn't pay for it originally, it came with the house when we moved in. It has leaked since day one and even showed up on the inspection report when I bought the house, at that time the unit was only 2 years old. I've spent thousands on repairs and parts, and have gone days without heat in winter months trying to get parts. Don't ever buy anything from this company!!!
The name Prestige Excellence 110 should have been Prestige Terrible 110. I've it installed 2013. After that it breaks down every year. I've to have people come to fix it yearly. It was supposed to be top of the line but it's only true on cost, nothing else. I will never recommend it to any one.
Components keep breaking. After 2 years the fan broke and cost us $900.00 to replace, let alone it happened on Christmas Eve and cost an additional $200 just to tell us the part would need to be ordered and would have to wait 4 days because of holiday to have HEAT and HOT WATER. We also had family in town and was not a comfortable Christmas due to no heat and hot water. Then 4 weeks later, the fan went again, but this time the part was covered since it was only 4 weeks old. SUCH a disappointment. In addition to this problem the sensor outside broke also soon after it was installed. Wish we never converted to gas!!!
I have the Triangle Challenger CC 125. It was made in 2014. The warranty states 1 year covers everything, and 5 years on major parts. It's been about 3 years since my system has been installed. Friday my system shut down completely leaving me without heat and hot water (I live in New England btw). Then, after contacting one of Triangle's distributors and Triangle themselves, I was told the fan that completely stopped working isn't covered under warranty. Sounds like a major part to me! Without the fan the system can't run. I will never refer anyone to this company and I will never buy any of their products again. They don't honor their warranty and leave you stuck having to pay all this money for parts as if you didn't pay enough for the system as a whole.
My Pro 40 heater was installed 7 months ago and developed a profuse leak somewhere inside tank with the water streaming and dripping down the sides and flooded the small compartment on the top of the unit where the thermostat is; I have had no hot water in 4 days. The dealer tells us that it can take up to 2 weeks to get the issue resolved. First they said I have to buy a new heater and they would do the warranty adjustment later. My plumber argued them into sending one as a replacement. Not just a bad product but poor customer service. I plan to call the company directly and see if they might do better... and also pay the labor charges. I will update my review according to how they respond.
I have been installing Triangle Tube boilers for 15 years and I can count on one hand the amount of problems that I have had with these boilers. I have found that going back on problem heat calls that usually when there is a problem with a unit it tends to be on the installer of the boiler. I have been to Blackwood NJ for training on their products and I have gone to countless jobs to look at systems that someone else had installed, very rarely are problems caused by the units themselves.
The new TriMax controller with the EZ startup menu is a great control, it helps take thinking out of the equation for the average installer. With videos and the internet everyone thinks they can install boilers today, and unfortunately that is not the case. If you read the installation book or go to their facility to go through specific product training you would not be dissatisfied with their product. We install all types of heating equipment and triangle tube is one of my favorites because of ease of operation.
Great idea, extremely efficient WHEN IT WORKS as advertised. Installed in October of 2014, and have had the installing plumber here no fewer than 8 times. I think he just about rebuilt the unit but, I have lost total confidence and would not recommend it to anyone. Stay away. It's a shame someone lawyer doesn't start a class action suit. End result for me will be total replacement of this garbage unit!
Purchased new boiler in 2010. April of 2013 the stainless steel tank developed a leak. Went to plumbing house, filed a warranty claim, called company 6 times and sent emails. 0 response. Based on suggestion from retailer, GPS plumbing supply purchased the exact boiler. On Feb 9, 2016 the same problem developed. This time water all over and no heat. Went back to GPS, filed another claim. No call from Triangle Tube. 5 years, two boilers, $7,800.00 labor $2,500. This time they said warranty only good if I buy another Triangle Tube. I figured that is too risky due to their customer service. Purchased a different brand. Navian boiler. Total cost: $2,750.00 labor: $1,250.00. Total investment in new home for heat and hot water: $14,300. Run do not walk from this company. There are many alternatives for heat and hot water boilers.
Unit is a year old and continues to be unreliable. Plumber who installed is beside himself in attempting to make it work properly. Garbage and not recommended to anyone!
I run maintenance for my church in Garfield, NJ. We replaced the heat in our church and school over the past three years using several Triangle Tube 399 boilers. Three years ago we installed the first two 399's of the four total we have today. These first two worked and actually continue to work with no issues to date. The third and fourth are total garbage and I am not exaggerating.
The boiler we installed for our church building literally had problems from day one, our contractor changed the power switch maybe 4 times, for a while we resorted to jamming it pressed in for the thing to work. Ignitor because the damn thing sounded like a bomb going of with delayed ignition, mother board was next and what comes after that who knows. The fourth 399 we have was installed this past summer 2015 so it's maybe 5 months old. Today it blew a mother board.
The inconvenience, lack of heat and money you will pay to have a plumber come in and fix this pos is not worth the efficiency in the long run, no ** way. As a plumber to recommend this ** and have to service it for free in the first 12 months will drive you crazy and broke and it will lose you a customer in the long run as sadly we will not be hiring the company that has installed these going forward for plumbing, heating or AC work.
I have had my Prestige Solo 175 (propane/3 zones/radiant floor heat) for one year now and have absolutely no problems whatsoever. My installer says that 99% of the calls he gets to repair Triangle Tube furnaces are directly related to the installation. I tend to agree. These things are absolutely quiet, seem to run (start/stop) flawlessly and mine is running at about 98% efficiency when the radiant floor tubing system is calculated in the efficiency. I seem to be in the minority on this one, but just had to include my experience as you usually just hear about problems. Am very satisfied. Make sure you have a good installer with experience in Triangle Tube furnaces.
Triangle Tube expert review by Shawn Bayless
Founded in 1946, ACV Triangle Tube is a hot water heating equipment innovator, manufacturer and supplier. Headquartered in New Jersey, Triangle Tube works with residential, commercial and industrial clients to provide space heating, water heating and related HVAC supplies. It specializes in condensing boilers, heat exchangers, indirect fired water heaters and direct fired water heaters.
Available across the United States: Triangle Tube has sales divisions in the U.S. midwest, west, mid-Atlantic and New England regions. They also partner with authorized distributors in many states.
Options at various price points: Whether you need a luxury, high-capacity water heater or a heater for small residential space, Triangle Tube has options that will work for you. Its top-of-the-line Prestige Cascade option has a large capacity for large homes, while the Challenger series offers a compact design for tighter spaces.
Product warranties: Triangle Tube offers several types of warranties for its products. Its water heaters are all warrantied for at least 10 years for defects in material or workmanship and most are also warrantied for five years for parts. Triangle Tube will replace or repair malfunctioning water heaters. Other products made by Triangle Tube are also warrantied and the details are included on the company’s website.
Energy conscious options: Several of Triangle Tube’s hot water heater models are engineered with the company’s exclusive “Tank in Tank” technology, which allows it to heat more water by using less fuel.
Options for pools, spas and hot tubs: Triangle Tube’s Maxi-Flo heat exchanger is available in several sizes to accommodate different water capacities. It heats residential and commercial pools, spas and hot tubs in an energy-efficient manner.
Best for: homeowners, landlords, distributors and contractors who need to purchase hot water heating and related HVAC products.
Triangle Tube Company Information
- Company Name:
- Triangle Tube