American Standard PlumbingConsumerAffairs Unaccredited Brand
Installed a American Standard heat pump in my house in 4/17. This winter of "18" had numerous calls to installer to fix unit. Unit kept shutting down throwing "codes" and not restarting. Used emergency heat all winter. After 12 visits Tech finally figured out unit had a bad txv valve. Installed new valve (at my cost). Unit finally worked the way it was suppose to. Pump # is 4A6H6036H1000A 3 ton, 16 seer. Will never buy American Standard again. Tech stated he didn't know about txv valve problems.
In August of 2017, my wife and I purchased a new house. We had to do a lot of renovations that were very costly to us. We replaced all of the faucets in her house with American Standard products. In our spare bathroom we had a vanity installed with a new faucet. Two weeks ago, I noticed that the faucet started leaking through the bottom and top of the vanity. The plumber came and found out that it was a faulty faucet. He went back to Lowe's where he purchased the faucet and found it it's been discontinued. I went myself less evening to Lowe's to see if I could get a replacement for this item. The girl was very helpful and told me that American Standard is very good at giving out RMA number so that items can be returned. So she gave me the number to American Standard which I just called this morning.
First off, the woman was not very friendly who answered the helpline. I explained my situation to her and told her that I did not have the receipt nor did the plumber have the original receipt of the item. The woman said that she could not do anything for me because I did not have the receipt. I have four American Standard faucets in my house besides this. I am calling my plumber today and I don't care how much it cost, I'm having him replace everything in my house and I will never ever ever buy an American Standard product in my life. I am very angry that I cannot get any customer service help from these boneheads.
I bought 2 AS Colony Toilets in 2012. They supposedly have a coating on them that makes them easier to clean. Couldn't be further from the truth. They get nasty very quickly, and are getting harder and harder to keep clean. Everything sticks to the finish and grow various colored bugs. Even bleach loaded cleaner won't stop it. That's only the beginning. This morning I found a multi-directional crack in the bottom of the bowl on one of these toilets. I've NEVER had a toilet bowl crack before. It's in the bottom across the throat of the bowl, and one parallel to to the throat. I despair of finding the receipt for these, and I think they have a 5 year warranty, so I'm boned. I also had an AS furnace installed in 2010. It failed a little over 2 years later. Fixed it myself. I'm done with American Standard.
Bought at Lowe's 2 toilets AS Champion 4 in October 2017, and then installed by a professional plumber. One toilet developed a hair crack on the "ring", at about 5 o'clock (looking at the toilet). I never filled the warranty format as I never thought we could have problems with these toilets. Lowes exchanged the toilet with the hair crack, free but I paid new installation. The second toilet ALSO developed a hair crack on almost same location (5 o'clock) -- this is a fabrication problem. I just noticed last night a hair crack also on the front of the tank. I searched the web, AS is having similar complaints all over. I filled the warranty and spoke to AS, I sent pictures via email explaining my problem. Do not buy the Champion 4.
I have a toilet with a warranty issue, that is not the end of the world. What is unacceptable is the frustration of trying to deal with it. I sent a detailed email via their online customer service form in early December. No response so I did it again in late January. So another month without a response and now I'm getting annoyed, so I finally set some time aside to call the 1-800 #, 44 minutes of music and thanking me for my patience does not make me more patient. The clerk was nice enough and is sending me parts, thank you for that. But the point is you pissed me off by how difficult this all was to get ahold of you.
Suggestion: Don't offer up an online customer service form if no one manages it. And any more than 10 minutes on hold will not endear customers to you. Side note: I have an InSinkErator garbage disposal just out of warranty that has a leak. This morning it was 2 minutes on hold to get a helpful voice, another 5 minutes to resolve the issue, and I'm a happy, properly customer-serviced customer for Insinkerator. American Standard Canada take note.
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I called American Standard Canada customer service to get a warranty repair on an Ceramix bathroom faucet. The reason for the call was for a water leak in the unit. I was immediately put on hold for 45 minutes. Finally a customer service rep took my call. She was advised of the defects. She then requested that I send her a picture of my faucet. She then assigned me a case number and said she would need to speak to her supervisor before the parts would be sent out. I kinda of felt like of was under interrogation for a crime... Awful customer service. The requested pictures were sent to her that same day. Weeks have gone by and I have not received my repair parts. I have sent them 3 emails and Facebook messages, but they do not respond.
Horrible experience with a toilet from American Standard. Brand new had a flaw that made it leak. We thought it was our installation but found that their QC is lacking. Many many complaints of flaws that make them leak. I won’t buy any more of their products. They need to raise their standards.
This is ridiculous... I just called them and the VM states their hours around the new year and I had to leave a message! Why can't someone help me without having to call several numbers, send several emails on different websites and then a post on facebook??? Awful customer service!
American Standard Toliet. Product worked well for one year then tank cracked. Customer Service is the worst I have ever experienced. Despite Great Consumer reports ratings, I would not buy another product from this Company. They simply do not stand behind their products. Not in the same league as Kohler, Delta, or any other major company I have done business with. Very frustrating customer service process. Rude staff. Not worth the aggravation!
We bought an American Standard water heater in Aug of 2015. It failed on Dec 22, 2017, a little over 2 years later. Water was leaking out and the bottom of the unit was rusted out. Plumber told us that they have had a lot of problems with American Standard and will no longer install them. Our choice was to either pay $600.00 labor charge to install another American Standard unit or $1700.00 to install a Ruud water heater with a 10 year warranty. We decided not to risk any more money on American Standard and bought a new Rudd water heater. We will never again buy an American Standard product.
l purchased an American Standard cadet toilet in end November from Ferguson plumbing supply in Farmingdale NY. Had a lic plumber install I️t for my 96 yr old grandma. She told me yesterday it has a hairline crack in the bowl and is leaking!? l just started researching this online and found many similar complaints. l guarantee this company’s quality control and materials are sub standard and should be their new company name. I’ll be calling them tomorrow but judging by the poor reviews, Not optimistic! Unreal.
Bought my American Standard EasyTouch (6310 series) Kitchen faucet about 9 years ago. Under its lifetime warranty I have already had to replace it once. A couple of months ago the cap came off the sprayer hand-set in that replacement, and I called to order a replacement. After several follow up phone calls I was told that the part is back-ordered. I have finally given up and purchased a new Moen faucet. The faucet is unreliable, and the "lifetime warranty" is useless.
I called American Standard Canada customer service to get a warranty repair on an Amarilis bathroom faucet that I bought new retail $445.00. The reason for the call was for a seized cold water handle and a small water leak in the unit. I was immediately put on hold for 45 minutes. Finally an unfriendly customer service rep took my call. She was advised of the defects. She then requested that I send her a picture of my faucet and a picture of my original bill of sale. She then assigned me a case #**. The requested pictures were sent to her that same day. Weeks have gone by and I have not received my repair parts. I have sent them four emails, two of them requesting an update but they do not respond. I am now in the process of filing a complaint with "Ontario Consumer Protection".
Bought a kitchen faucet at HD. Spent an hour installing it. Diverter didn't work. Called CS and they sent me a replacement. Spent another awful hour under the sink installing the second one. Same problem. Done installing faucets so I kept it. Now it's starting to rust. Came with a lifetime warranty. Called CS and they told me it wasn't really a lifetime warranty. Only covers the moving parts. Great. Now I have an awful looking faucet that they refuse to help me with. No more American Standard stuff for me.
American Standard DXV St George - I have four toilets in my home, this cost the most and has caused problems since it was installed. Every few times you flush it the flapper won't close. I have been ready to pull my hair out dealing with AS' warranty department and after 2 years with the thing I'm ready to pull it out and put in a TOTO or a KOHLER instead. Honestly, put in a nice basic model that works and forget about this fancy looking poor-functioning toilet.
The installation of our tub was completed in mid June of 2017. We were promised by the salesperson that the service was awesome. Needed a part replaced. The parts were delivered quickly but the service tech. has never called us for an appt. to come out and fix the tub. It has been 13 days now and still no call. After a few calls to customer service and being told that they had already called and left msg. and email to the service tech to call me, no call has been made to me.
The tub cannot be used in the meantime with installing the repair parts. Water will leak out the door. My 87 yr. old mother in a wheelchair, now has to use the no rinse body wash, as she waits till the tub is repaired. I threatened to do a bad review and to call BBB but still, no phone call from the service Tech. Jason. I called again this morning and was told that the Manager would be giving me a phone call today. Sooo, the tub is great but the service is nonexistent. NOT what we were sold on from the saleslady. Very disappointed.
After purchasing (2) new American Standard toilets and having them professionally installed, one of the toilets would flush by itself. After several weeks of installing new warranty parts, I find the casting had a defect in it and the bottom gasket of course wouldn't seal. Been waiting for (2) weeks for an answer about my warranty claim and of course American Standard doesn't have the decency to contact me with the replacement toilet delivery date. The damage was so obvious in the casting, only a blind assembly person at the factor couldn't see that defect when installing the gasket. Knowing full well that toilet will continually flush itself. DON'T EVER DEAL WITH AMERICAN STANDARD! They don't care about customer relations.
I purchased three (3) American Standard toilets from Lowe's Canada, and installed them myself. After installing the first one, and being satisfied with the flushing action, I installed the other two. After returning home, after being away for a couple of days, I found water stains and soft drywall along my kitchen ceiling and walls. Needless to say, I found that water had seeped from the bathroom above. Upon inspection, I found a hairline crack in the tank of the brand new toilet. Lowe's was good enough to replace the toilet, instantaneously. Dealing with American Standard about the damages and repair was another story. Upon contact with the customer service department, I was informed that American Standard does absolutely nothing regarding damages. They will replace the damaged product, upon their inspection. Just imagine covering the drain and waiting for them to direct ship you another toilet, if they decide to.
I was contacted by Kimberley **, who claimed to be the top person to complain to. Her attitude was very simple: "We do not pay for any damages, especially when the consumer self installs the product". After a rather heated discussion, (MS. ** WAS EXTREMELY CONDESCENDING) I was asked to submit a bill for the damages and repairs. This was submitted, as an estimate, and I was told that this would not be suitable. In not so many words, Ms. ** was all but saying that she felt that I was trying to make a fraudulent claim! Needless to say, my further inquiries were totally ignored, and there is no contact information, to allow me to pursue this matter further. I assume that Kimberley ** is now the president of the company, as her attitude towards the consumer will bode her well as she climbs the corporate ladder. Think twice before you buy their product. They make a good product, but, if you have a problem, they could not care less!
After one year the toilet would not flush properly. By adding a mug of water it would flush complete. After ripping the tank off and investigation the flush path I found a 20% blockage in the forward part of the flush path. It felt like a combination of ** and calcium from the year of slow water movement. The solution that should be available would be a special bent metal tool to open the flush path without the mess I had to endure. If you need assistance I can design one for you.
After installing a brand new faucet in my bathroom always had problems with, was not working correctly, a few weeks after that the faucet just didn't work at all causing the water to drip and going into my wall... When I called customer service and speaking to 4-5 different people they all gave me the run around not helping at all, not calling me back nor returning my emails. They hang up on me many times, being rude and nasty on the phone. This is the worst customer service people I dealt with in my life. My problem still unresolved, causing me to spend more money to buy a new faucet, I will never buy anything from American Standard again, they do not stand by their products and customer service stinks... No wonder everything is made in China now!!!
Some twenty years ago remodeled my home and installed 7 Williamsburg Faucets in the remodel from Home Depot. In the ensuing years I had three cartridge failures in the last 18 years. With the first failure I contacted American Standard by phone and established an account with my information including phone and home address.
I recently has another cartridge failure and called American Standard Customer Service asking for a replacement under the lifetime warranty. With a poor attitude the American Standard Rep. kept saying "Limited Lifetime" for the owner. She wanted to read it to me, I had the original copy in my hands merely said I had it and could read it myself. She then said I had to have the receipt from twenty years ago because she didn't know if I was the owner of the faucets. I told her I had previous replacements and she could check the record. She said she had the record in front of her but that didn't mean I was the owner and I would have to have a receipt. It is noteworthy that American Standard does not register faucets for warranty though they had all my information that they kept. The lifetime warranty they advertise seems pretty useless if your purchase is a few years old. So much for filling your home with their products.
Furious! Second time to have a flood on parquet floors and Persian wool carpets due to toilets overflowing. Bedroom bathroom and hall flooded with water (fortunately clean). See two images of flapper mechanism inside of toilet (note there is not much "play".) The manufacturer obviously has a faulty flapper design. Has this flaw been reported to the government for a recall?
We purchased the Cadet toilet from American Standard through our local Home Depot. We loved the ease of installation, no problems with water leaking but within a three month period we discovered the toilet bowl was cracked in four places. American Standard was extremely helpful. I save my receipts on large purchases for at least a year, so that wasn't a problem. Their representative advised me to keep in a safe place due to the warranty. So glad because just before Easter weekend with 18 people coming I discovered that the replacement was now cracking from the lip of the bowl down the center of the front.
I just called American Standard and got a very nice person. They are going to refund my money but that means a whole series of pictures to be taken before removing the toilet, then take a hammer and put holes in the tank and bowl and take pictures. Then they will refund what we paid. I only have one toilet in my home. So we have to have someone install a toilet for the third time in less than a year. We had no problem with the way the toilet worked, in fact we really liked it. But the quality of the bowl is awful.
Toilet cracked in middle after two months. American Standard refused to refund the money. Emails went back and forth for 6 months!! So frustrated!!!
I called the customer number to ask about a replacement part for my faucet in my bathroom. The first lady I spoke to was helpful in providing the model number. Then I called back to get my part with the lifetime warranty, and the second lady was extremely RUDE! She was yelling at me, and wanted me to pay for the replacement part. She wanted the copy of the receipt from 13 years ago, even though it's a lifetime warranty. She then accused me of yelling, and hung up without any acknowledgment of a solution for the problem. What kind of customer service is that?!
Finally, I called again and spoke to a third person, also rude. In comparison with Delta service, and product quality, I will never use American Standard again. All my house is Delta products with no leakage problems, and super nice service. No interrogation to customer. My advice: regardless of whether you have the receipt, keep calling them until they give you the replacement for the problem. After so much unhelpful attitude, I finally got someone to action the lifetime warranty and sent me the part without the receipt. One time only policy apparently, so use it!
I am a plumbing contractor, and just started installing the American Standard champion 4 max toilet because of the 4" flush valve. After I installed the toilet, a few months later the flush valve seal leaked, so I called up American Standard and they told me that only the customer can get the seal and the customer has to have proof and needs the original receipt to be emailed to them in order to get the seal under warranty. Well first off a contractor does not give the customers receipts for any parts purchased by contractor. I explained this to the lady and she said "oh well, looks like you will have to find the receipt and take it to your customer." This is the most ridiculous thing I ever heard of.
We as contractors make money off the parts to so we can't just give the customer our receipts. This is the most outrageous thing I ever heard of. I emailed the headquarters of American Standard and no one returned my email. I will never install another American Standard product ever... I will go back to installing Gerber avalanche toilets which have a great customer service and there is no issues when a part needs to be covered under warranty, and I will install only Delta faucets.
American Standard can stick their parts right up there you know what. I hope that all contractors read this so they will stay far away from American Standard products. I hope they go out of business. They sound greedy, and obviously make it hard to get warranty parts covered. And for a flush valve seal to leak after 2 weeks is ridiculous, I had to order a korky 4" flush valve seal online, to repair the toilet because my cpa had all my original receipts due to the end of year taxes, and also I had other items on that particular receipt anyways. It's just crazy how American Standard has their warranty set up. STAY AWAY FROM AMERICAN STANDARD PRODUCTS.
I bought a faucet about 10 years ago, when I replaced my whole kitchen, and the metal under the faucet that keeps it in place broke. I called the company and the person in customer service, had no willingness to help at all. He asked me to send pictures of the faucet and I did. Then he called me back and said that I needed to buy a new one if I did not find the receipt. He was like a police investigating a crime, he made me feel like I was stealing from the company. The lifetime warranty only works if you keep your receipt. The product is pretty good but be aware!!!! Keep your receipt if you ever want to get a replacement.
Our business installed TWELVE Champion toilets in an apartment building, and within two months two tanks have CRACKED from handle across tank front. Who has EVER had a toilet crack?!? Service dept avoiding all responsibility, will never buy AS products again.
I had the worst experience with a 50 gallon gas operated water heater sold by American Standard. The unit was installed in March 2013. By November 2016, I installed FIVE thermocouples. While American Standard provided the part, I had to pay a plumber $150 to install each thermocouple. The last one installed two days ago failed in 6 hours. At that point I had to suck it up and buy a Rheem brand Water Heater and hope that it does not give me the trouble that this POS has. Do yourself a favor and do NOT purchase a water heater sold by American Standard. I tried to not give any stars but I had to give them one.
Just completed a remodel that included 2 Champion 4 Max toilets purchased from Menards. One of the toilets located in an addition with all new plumbing flushed with about half the enthusiasm as the other. I looked for any reason for the weak flush, and sought advice and eventually swapped the toilets where the same toilet still performed poorly. I called American Standard feeling I had a pretty good case and expected that after gathering info, they would send a local contractor to help. Instead I got a customer service rep who told me there was likely something wrong with my venting or that an animal crawled into my vent pipe. She explained that I would need to show proof that those items were checked before they would send me a new toilet because she knows from experience a new toilet will not help. I have never experienced a customer support so determined not to get involved.
American Standard Plumbing expert review by Jonathan Trout
American Standard has been designing and making bathroom and kitchen fixtures for over 140 years. It makes multiple styles of faucets for your kitchen and bathroom sink, as well as shower and tub. Faucet prices range from around $140 to over $700.
Bathroom faucets: American Standard makes one- and two-handled bathroom faucets. They come in up to five installation types and modern or traditional designs. Bathroom faucets come in brushed nickel, bronze, oil-rubbed bronze, chrome or stainless steel.
Kitchen faucets: American Standard makes multiple styles of kitchen faucets. Choose from pulldown or pull-out faucets, wall-mounted, deck-mounted, single- or double-handle faucets and more.
SelectFlo: SelectFlo technology includes four spray patterns to make washing dishes and cleaning up easier in your kitchen sink. You can filter which models have SelectFlo technology when you’re looking at faucets on American Standard's website.
Selectronic technology: Selectronic hands-free technology is American Standard’s touchless faucet system that allows you to turn water on and off with a wave of your hand. It has a sliding sensor door so you can select a manual mode when needed.
ADA compliant: American Standard has multiple models and styles of ADA compliant kitchen faucets. These are easy to use for people with limited mobility and dexterity issues.
Best for: consumers wanting multiple faucet styles and designs to choose from.
American Standard Plumbing Company Information
- Company Name:
- American Standard Plumbing