American Standard Walk-in Baths Reviews

I saw American Standard advertised on TV and I know they've been making toiletries and bathtubs for years. They have the long-term experience and they’re reliable also. The sales rep wasn't pushy or didn't try to dunk the product on me. He was very understanding and professional. The installer was great as well. He came in and was done within a couple of days. So far I’m very satisfied with the tub and I haven't had a moment’s problem out of it. Having it relieves a lot of problems if you’re older and you can’t lift your legs up. It’s easy getting in and out, it functions well and it’s reliable.

I purchased a Liberation walk-in tub less than a year ago. 4 months ago, I had some issues with electronics and massage control on tub. I described as best I could on phone what the problems were and they sent parts to my house and technician fixed the one issue but wrong part was sent for 2nd issue which is the Legs only (Jet Massage & Dual Massage) control knob and innards which blew out of the tub while I was using and sprayed water all over. The technician said he never saw this happen before, took a picture, sent to office and said it would take about 4 weeks for the part. So, this means I can’t use my tub until the parts arrive.

We had a garden tub that was big and nice but my husband had fallen in it twice while trying to get in and out of it. I was scared of him getting hurt so I went with the big, stand-up tub. He’s not wheelchair-bound but he can’t get around good. There was a guy on TV and I called that company. A guy came out here and wanted $20,000. I gave them $1,000 deposit but then I talked to my son and he said half of it was for installation. He told me that I could get out of that and he would install it for me so I called and canceled the order.

The salesman came to speak to me and he was very polite and friendly. I showed him the two ads that I saw in the magazine, and asked about the flat thing right under the faucet. He said it was the door and it opens all the way. Then I asked about the other picture and he said that the door on that tub is wider than the previous tub that I showed him. And very politely he said that I have wide hips so I might have trouble being comfortable in that other tub. Their tub is wider, which is why the door opens all the way.

I’m handicapped and I can’t stand to wash my hair. I’m afraid of falling in the tub too. The American Standard sales representative that I talked to was very knowledgeable and he answered all of my questions. The installation process for the walk-in tub went very well. They did what they had to do to get the tub in and they cleaned up. We had a problem with the handle as the lamination was coming off of it, and they handled that really good by replacing it. And since using our walk-in tub, we feel a lot better. It helps our aches, pains, and weary muscles. If we have the room to put another one in another part of the house, we would. American Standard has been very good with us and we’re very satisfied. We would also recommend it to any of our friends who would want to do it because it would change their lives.

I like the reputation of American Standard. I also like their tub that gets rid of the water. The interaction with the rep was fine. I had no problems. He was knowledgeable as well. Also, the installation went pretty good but I wouldn't say 100%. The caulking between the tub and the wall is beginning to loosen. Even so, I like the tub. I wish it was deeper but I get around that by sitting down in the foot area and getting the water up above my neck. Also, we got an allowance for a water heater but they really didn't emphasize how big the heater we should have. They kinda played around that. But other than that, I've been perfectly satisfied. I would also tell others that I had a good experience with American Standard.

Since I was having difficulty using a regular bathtub and a shower, I decided to get a walk-in tub from American Standard. The tub was the second one I’ve had in different houses, so I knew what I was getting. Their salesman was very helpful and it was very pleasant doing business with him. He was very knowledgeable and he showed me more of the settings that are in the tub. With this secondary tub, I had to walk to the other side of the house as it’s in the smaller bathroom. The installation of it was very fine and I was surprised that the plumbing was the reverse of how the bathtub had been. American Standard Walk-in Baths is the answer to a lot of the problems as it makes it so much easier to shower or to take a bath.

American Standard has a lifetime guarantee on the labor and the product. The in-home sales representative who came in had spent plenty of time and showed us everything. He was very nice and knowledgeable. Apparently, the installation was difficult but the team did a good job. They were also very friendly, polite, and they cleaned up nice. The walk-in tub is for my mother and she is enjoying it. That’s the only way she can bathe. I'm very satisfied with American Standard and I advise others to do it too.

The sales rep of American Standard came out and made a very good presentation. The lifetime warranty that they provided for their product attracted us. Also, the price was competitive. Since using the walk-in tub that we got from them, I feel much better and it was a really nice experience. But one of the jets is not working and I haven't yet reported this problem to them. Nevertheless, American Standard is a good and reliable company to deal with. My furnace and air conditioner are also from this company and I noticed in ConsumerAffairs that their product was the highest in terms of repairs.

Not satisfied with the walk in tub. Too restrictive. Excessive amount of water. Not cost effective to use. Previous photos show person in tub covering her neck. The only way that will happen is if you try to lay down which may unsafe.

American Standard's sales rep was excellent, however, the installation team was awful. They had to cut a hole in the side of the wall to get the tub in and they did an awful job patching that hole. They also did a very bad job with caulking the tub and we had to have them re-caulk it. But, they still had some problems and had to re-caulk it again. We just ended up fixing the wall ourselves. We had enough of them and just wanted the vendor to be out. The vendor traveled from several states away to get here and just wanted to be out of here too. The sales rep initially said that it was gonna be local people working on it, but that turned out not to be the case. Had they had local people to come and do the installation, it would’ve gone smoothly.

I love my tub from American Standard. The young man who came to make the visit and talk to me about the tub was extremely helpful. And then I did a survey of all the other tubs. But I didn’t find anything else that was as good or a better deal as with American Standard. The other ones were more expensive but not necessarily better and I was pleased with the choice I made. I had a little problem with the installation but the installers came back. When the first team who would take care of the problem got here, they realized the problem was not what they thought it was and they couldn’t cover it. And that was a little annoying to me because with a plumber here in the house, he should be able to do whatever he needed to do to correct it.

The draining speed of American Standard's walk-in tub made me buy it. We’ve had it for four years now and, so far, I’m happy with its overall quality. The reps that we worked with were all great. I only had one problem with one of the faucets. It took me forever to get it fixed, but it got fixed. The tub benefits the people around me and I usually use it when I get wound up.

The in-home sales rep from American Standard was very nice and seemed very knowledgeable. But he was pushy and what he did was a hard sell. I would never have bought one of their products but my sister who's 85 was taken in. She thought the tub was wonderful so she got it. I tried to talk her out of it but it was her money and she was dying to have it.

I contacted American Standard and the in-home sales representative who came out was great. He was very professional and I enjoyed talking to him. I wanted the tub with the wider door and the salesman said he didn’t think I needed it, although I do. So while the sales part was great, I should have gotten one with the wider door. Then the installation process was the most horrible problem I’ve ever had. The crew that took the tub out was not the same crew that put it in. So, when the man came to put it in, he pushed it all the way back against the wall which meant that he was going to have to find tiles to match. If he hadn’t had pushed the tub back, it would have matched and it would have touched the tile. Then he went underneath the house and cut sections out of my floor joist to accommodate the plumbing, where if he had put it in the right place in the first time, he wouldn’t have had to do any of that.

I'm disappointed with my tub, when sales representative came to my house, I asked him if it had heated seats. He informed me that it indeed came with heated seats, it did not, very disappointed in false statements.

The sales rep was lovely. He asked me how they can make our shower safe. We went forward and had it done and I'm happy with it. However, I don't know who to go to in case something needs a little repair. A part of the frame at the bottom of the tub has come unglued and I would really like to have that fixed. Also, the straps to keep us from slipping are starting to come undone too and those need to be replaced. Other than that, it's been a wonderful experience. This bathroom is for my mother and she's safe in the shower, and that's all that matters to me. It's a good thing for her. We would suggest American Standard for someone else too.

This happened. We purchased an American Standard Walk-in-Tub, at considerable expense. (15k) It was installed in our upstairs bathroom. Shortly after install Al used the tub. Small amount of water on bath mat next to tub. The next week I noticed small amount of water dripping through kitchen light fixture. Al emptied tub. I cleaned up mess on tabletop and floor. The next week he used again and this time water began pouring down through kitchen ceiling, the tub door popped open and all 50 gallons came pouring through ceiling and downstairs.

The price of American Standard's walk-In tub made me go with them. I'm in the western side of Pennsylvania and the installers that came in were from Philadelphia. When they started out, the vehicle they were driving broke down, so they had to get back and get it fixed, then they went out here. They were Mexicans and they talked a lot in their language, so I asked what they were saying since I didn't understand anything, but they just chuckled.

The American Standard sales rep was outstanding because of his appearance, the way he carried himself and the way he talked. He wasn't high-pressured and was also very accommodating and he answered my questions. The installation of the tub went well though the installers had to carry it up 17 steps, so that was a job in itself. Everybody was very up-and-up. My experience with Mike, the installer and all were fine. Also, my grandson's legs were bothering him, then he said, "Oh, grandma, I didn't know you had this." I said, "Oh, yeah. Help yourself." and we both loved it. Usually, I cannot step into a tub but this American Standard tub is very accommodating for me and very comfortable. The water is the right level and I have the heater seat.

I have a bad spine and back and I couldn't lift my leg. I couldn't step into my bathtub anymore. American Standard Walk-in Baths helps me and the ability to be able to get into it as access to a nice bath is easy. The representative who came and talked to me about the tub was very good, very polite and very informative. And the installation took longer than I thought but it was good. The installers were very good too. But when I got the tub, it didn’t have the added feature of the heated seat yet which I would have liked. It just so happens that way and since then, they've added the heated seat to it which is nice. Otherwise, all the other features were very good. I’ve had the walk-in tub in my home for three years and I'm enjoying it quite well. I'd recommend American Standard Walk-in Baths.

We installed our Liberation tub in February 2018. Less than four months later, the Jets stopped working and the toilet seat on my “free” bidet cracked. I called the customer service department, Kim, for three weeks straight to get the issue resolved. Kim said she would be working on someone to get out to look at our tub and I was even told they were on their way out, which was not true. No one came to my home or contacted me for an appointment. I then escalated to management and our sales representative, Frank **. As of today, no service has been sent out to fix issue. We now are the owners of a $15,000 liberation tub that does not work. Although other companies were a little bit more expensive, we regret trusting American Standard. American Standard has failed us miserably and we are now out $15,000.

I had difficulty getting out of the regular tub as I’m 82 years old. And sometimes, I had to get on my knees to get up so, I felt I needed to get a tub where I can go in and out without having any kind of difficulty. And so, I wanted to get a walk-in tub. I saw the advertisement for American Standard on TV and in papers. And from what I’ve read in the papers and the information I got, I thought American Standard was the best. The knowledge of American Standard’s sales representative was good. Also, they were easy to contact if I had questions. The installers were very thorough in what they did and it took them a day to install the tub. They did what they said and after installation, they cleaned up after themselves. I’m enjoying the tub and it is easy to get in and out on it. I'm very pleased with American Standard Walk-in Baths.

I've had the tub for quite a while now and I love it. I love the massage and when the water comes out. The tub was very expensive though. It was like buying a house. But I can’t walk and I couldn’t use the regular tub anymore. With the American Standard walk-in tub, I feel very much safer and more independent. Nobody's had to help me ‘cause American Standard put nice bars that I can hold on to as well. The installers were so good and sweet too.

I chose to purchase from American Standard Walk-In Tubs because of its quality. The sales representatives at American Standard were not hard to contact. They were very nice and knowledgeable. They knew what they were talking about. Also, the installation was good. It took about three days because we had other work done at the same time with the contractor. And we had a problem of leaking two times and the drain which weren't installers’ fault. It was a design flaw and now, it seems to be okay.

My husband was having trouble getting into the shower and I'm not strong enough to give him the support to make certain that he wouldn't fall. I was going to sign a contract with a different company to install a walk-in tub, but my son discovered that they have financial problems and they were going to be closed down because they had done so many bad things, and that's a lot of money to spend for something that you won't get. I saw an American Standard advertisement and went into the computer to check out what other people thought about them. The sales gal was wonderful and very helpful. She was always right there and did her job well. That girl could sell anything. But she is in business and she just disappeared like everybody else when it was over.

An in-home sales representative of American Standard Walk-in Baths came to our home and explained their different products, and he helped us pick out the best one for us. It was a very good interaction we had. When the tub was put in, the installers were prompt and cleaned up after themselves. Since having the walk-in tub, it’s easier for me to get into the tub because I have 30 inches of rods in my back. It’s also safer for my husband and me.

My wife had just had her hip replaced. She had a large bathtub with jets and everything in it but she wouldn’t be able to get in and out of it. I thought an American Standard Walk-in tub would be nice for her coming out of the hospital and rehab center, so I bought it for her. The sales rep was really nice and he seemed knowledgeable so I bought it right then and there. I thought it was really expensive when the guy brought it up to me. It was like buying a car. But I thought about it and told them to go ahead and do it.

We had a sales representative of American Standard come out. They were the first one that had the appointment and the rep was very friendly and very informative. He told us about this tub and we thought it was okay, so we went with them. The installation went pretty good and they had it all done in less than a day. The tub comes in handy when I come home in the morning and I'm aching all over to get into it. I have insomnia and when I wake up, I feel better than I would if I just showered.

I saw an ad on TV about American Standard walk-in tubs and then I looked at that and Safe Step. I liked the fact that the American Standard drained in less than 60 seconds where the other one took about four minutes. The installer did a good job installing it, although it would have been a lot quicker if he had somebody to help him. He had to go up in the attic and then come back down, go up and come back down. Other than that, the experience has been good so far. My wife uses the walk-in tub, which I actually bought for her so it would be easier for her get in and out of it.

Wiring was illegal. Took twice as long to install. They messed up the billing and then when they worked on the financing AGAIN they increased my interest rate, punishing me for their mistake. My husband was on oxygen at the time and a spark from their bad wiring could have blown him and the house up. They are not taking responsibility for their actions.

American Standard Walk-In Tub has been good and I love it. But when I wanted one thing fixed on it, they wanted me to crawl into the tub and fix it myself, instead of sending a rep out. I’m 70 years old and I’ve got arthritis of the spine. And I tried to explain that to the lady. But I finally got it done myself. I had to lay there like Shamu the whale and put the stuff back together. They talked me through it and it worked. However, I paid a ton of money for 100% warranty but for minor stuff, they wouldn’t send somebody out.

We've seen American Standard off a TV commercial and being the first one that we saw, it was the brand that we went with for our walk-in tub. The sales rep that came here was good with explaining everything and the installation went great as well.

My mom would be 92 on July 31st so I wanted to help her. She's a total bath person and she has to climb over her previous tub and she was getting too old to do that. It was not very safe. I found American Standard and they have the top rating with the AARP magazine. I called them and they were really helpful and responsive. The sales rep was very knowledgeable about the equipment. If we have any questions, she was able to answer them right away. She also got us a quick date. We didn't have to wait forever because their installers came to install it. They were great and the stuff that they put for the splash around was really nice and it makes the bathroom look completely remodeled. My grandkids love it. After baseball, ballet and soccer, we go to grandma's house and sit in the tub. We love it and we've been recommending American Standard.

The commercial of American Standard walk-in tubs said how safely and easy it was to get in and out of their tub, and I needed something like that being than I'm handicapped. The in-home sales rep was professional and ran down all the details about the tub including how to work it and keep it clean. The American Standard walk-in tub made things easier for me to get in and out. I can get in and out of the tub on my own instead of waiting for somebody to put me in it.

We had some companies come out to show us their product, what it was gonna cost, and their warranties, but we went with American Standard because they're all around and they seem to be a better company. The sales representative we spoke with was great. He came here to the house, and then he knew we were gonna interview other people. He never bothered us. He then took a phone call even though it was up in Seattle. He took good care of things from there and got the ball rolling.

My husband died falling into the bathtub and I was worried I was gonna fall since I almost fell in my old bathtub. The sales rep who sold me the American Standard walk-in tub was very good and then the installation took a couple of days. The team had to take out part of the wall into the bathroom and then that made it a little bit longer. They were very courteous people. Since having the tub, I feel more confident taking a bath. I got a little four-year old granddaughter who lives next door to me and she loves to take a pool bath with me. I love the tub.

I have a bad leg and we were doing some research and saw American Standard Walk-In Tubs on TV. We talked to them and they called in when they came. Their sales rep was good. Everything went good. When the installation team installed the tub we didn’t have a problem. We didn’t know that the caulking around the tub broke loose. So another group of installers came back and they caulked around it and crawled on the floor. A year later, the caulking broke loose again. My wife called and the girl didn’t really wanna send anyone. We didn’t like that because she said the caulk is not on the warranty. I said, “We give all this money for this tub, there’s supposed to be warranty.” So, the guys came out and re-caulked it.

American Standard's walk-in tub seemed like a good tub to have. I have a scolio and I couldn’t get in the tub. But on TV, it seemed like it was a thing for me. The sales representatives explained everything real well and told us what’s this and what’s that. They were real nice, they told us about the warranty and helped us a lot with the paperwork to get it. Then they brought the tub in and put everything up nicely like it should be and didn’t have any problem. Then they cleaned up by themselves before they left. They did a wonderful job. The tub does everything that was said on tv. It soothed my problems and it does wondrous. If you can afford it, go ahead and get one because it really helped me out a lot. If you're sick or something like that and you get in your tub, it really is a good thing.

I liked that American Standard Walk-In Tubs has a lifetime warranty. I told their rep what I had to have and I negotiated a better price than what he was offering, and I got additional commodes and things. The installation team was great however, they made a mistake. I bought a tub that opens out and they installed one that opened in, but the next day they came back and installed the right one. They were good and they completed the job in three days. I do like getting in the tub with all the jets hitting me and I just soap and stay there forever. The whole family enjoys it. Furthermore, they have a code that we have to call in to get a work order. The workman that does the work and the installation is 18 miles from me. I used to wait a week to get the work order through and I got upset. The workman said to just call him direct. So I call him direct now and I got a better service. Overall, I'm having a great time with my American Standard Walk-In Tub.

The American Standard walk-in tub came with a toilet for handicapped people. It's taller and built in such a way that it helps some handicapped people like myself. But I purchased a handicapped toilet earlier and rather than throw that away, I asked the installers to put that old handicapped toilet over my other bathroom and they agreed, The installation was subcontracted to some Hispanic people out of Georgia and the three guys who came out were very friendly, helpful, and professional. They laid down a piece of plastic through the door all the way to the bathroom because they had to demolish a wall, and they had to take out a lot of stuff to put it in the walk-in tub. They worked like beavers, got the job done, and didn't make any mess.

The fact that American Standard offered a free extra toilet that’s a high standard toilet. I needed one of them anyway and they offered to install that for free. So, I decided to buy a walk-in bathtub from them. The installation went as expected and they completed it on the same day. So far, I don’t get a lot of use out of the tub and there were a few little things that I didn’t give a lot of thought at the time I bought it. Also, the rubber seat back keeps falling off of the thing and I have to keep putting that on. Then, I had a little problem with the drain. But other than that, I like the tub a lot and the whole experience has been positive.

The sales rep from American Standard gave more details about the tub than I needed but it was a good interaction. The people who installed it were very courteous and they did a good job. But I had to get the commode when I bought the tub and after they installed it, I had to get a plumber to come and help me unstop it. That didn’t thrill me and it made a little expense. I didn't want the commode and they should not make us take it. But as far as the tub goes, I love it and I’m satisfied with it. I'm 83 and I need a tub.

The sales rep did her job very well and she was very nice and informative. Also, the installers cleaned up and it was all good. I chose American Standard for their warranty. At the time I got it, I was in bad shape, but I’m a lot better now. The tub has been good, and I still enjoy it. It might seem a little expensive, but overall it’s worth every penny. I don’t regret getting it.

An agent of American Standard Walk-In Tubs came out and talked with us, and he sounded good so we purchased a tub from them. But our experience with American Standard wasn't good and I’m very dissatisfied with them. When I called them about the installation of our tub, they said they would make certain that it would be done in two or three weeks.

My doctor recommended an American Standard Walk-In Tub and it's the best thing that ever happened to me in my life. I liked the sales rep because she really explained everything to us in detail. She went beyond her call of duty. Also, they got the tub in pretty quickly. Then the installation team was also great. We had to change the door and everything and it came out just perfectly.

I love American Standard Walk-in Tubs. My husband checked several walk-in tubs and he knew I was gonna need it, so American Standard was the one he liked the best. We live in a two-storey home and all of our bedrooms and bathrooms are upstairs. I have a half bath down here and I have a big closet behind it. So, when I got sick and could not go up the steps, my husband had them install a walk-in tub for me down here. Wayne, the sales representative who came out here, was very informative and he showed us the pictures and everything he had, and we liked what he said. So, we bought it. The installers were also wonderful. They had figured that the tub would fit. They had to cut the wall in the hallway in order to get the tub in the room, and they did that, and put the wall back. They did a really good job. Their customer service was great. I would recommend American Standard Walk-in Tubs.

The sales representative lied to me about all the good things that the tub was gonna be. When he showed me the tub, we talked about the wider opening, the heated seat, the coating on the tub and that all we had to do was rinse it out. But, none of that came through and I realized that immediately after the installation. When I called them to talk about it, they said that someone would call me back but no one ever did. And so I said to forget it since there was no way they were gonna come back here to it take out and put another in. I would have to deal with this for a little while and then go with someone else and get me another one.

I saw the American Standard walk-in tub on TV and after reading some good reviews on it, we decided that American Standard is who we want to do business with. We had a sales rep come over and he showed us all that the tub did with the power jets. The tub also has all kinds of features that I really like. It does an automatic drain system and so I won’t have to sit there in cold water while the thing drains. And because of my arthritis, I figured having the tub would be good so we had it installed in the house. The installers were very cordial and they did exactly what they said they were gonna do. They had to widen the doorway a little bit to get the tub in and then they fixed it just like how it was. It didn’t take them very long and it was an excellent installation experience. I like my American Standard tub, but my only problem with it is the seating position. One can’t sit low enough to really get the jets on the shoulders.

On 10-8-2016 got a est. on 10-21-2016 new tub put in and worked great. In feb 2018 found a crack in bottom- I called and about two weeks or so they called back, they sent out a contractor to look at it, he told me the new tub should be in about the first part March. No one has called and I cannot get anyone to call me back, now it is the end of May and still no call.

We bought the American Standard tub for my husband. However, about two months after we got it, he had a stroke. He’s been in hospitals and nursing homes ever since so he hasn’t got to use it much. I fell last summer and broke my shoulder and the only way I could get a bath was in the tub. However, we found out that it’s not draining properly. When I hit the drain button, it’ll go down to about an inch still left in there. I have to keep hitting it before it’ll all go out.

I like the American Standard walk-in tub very much. When the salesperson from American Standard came out, I decided to get one as it suited my needs. The salesperson had a very good sales pitch. However, he lied. He was like, “Oh, I'm here for the customer,” and gave us a phone number where we could get a hold of him. We tried to get a hold of him and he never would answer the phone. I don’t like people like that. They tell me one thing just to make a sale.

We're at an old age and we have health issues so we looked into walk-in tubs and called different companies. They came out and gave us the price then we chose American Standard because it was less expensive and the tub was pretty much the same thing. With the walk-in tub, bathing is a lot easier, just to be able to sit down. Plus I like the fact that it also has a shower. Their people have been great too. We had a few issues, like when the computer went out on one of them. They didn't know that it was bad when they put it in. But they came out and resolved those issues.

The salesman was nice and the installation team was very efficient and knowledgeable. I had a very nice experience with American Standard overall.

I am very happy that we bought the American Standard walk-in tub. My wife and I are both 85 years old and we decided that we better get one before we can't use the shower anymore. Using the tub also helps my wife with her rheumatism. We opted for American Standard given that I didn't have to deal with anybody else. They provided the installers and did everything. I didn't have to pick up a thing. Prior to the purchase, the sales rep came and gave us a long presentation. He didn't expect us to buy it, and he was just going through the motions. And then when we said we were gonna buy it, his expression changed and he had a big smile on his face. It made me laugh.

I was looking at walk-in tubs but after I saw American Standard and what it had, I didn't look at anybody else. The sales rep was also a very friendly and talkative person. He didn't leave here till after 10 o'clock because we were talking so much. I was also amazed at how the installation team did all of the work in one day. They had to assemble things to get the tub in my small bathroom, which is at the very back of my house. The door was 24-inches and there was no way the new tub was going in there. So they cut the wall out and then they took out the tub I had, put the new tub in the same place and repaired the wall.

My American Standard Soaker tub was installed by Bath Planet of Ft. Lauderdale. FL. It took they 11 months to install. I looked forward to my first bath and it was lovely. However, when it was time to exit I was in for a bad surprise. The tub would not drain. I had chosen not to have the quick drain option but the motor is still installed, just not connected to electricity. After panicking as to how I was going to exit the tub, I bent down and pulled the drain plug out. The tub drained before I could shower off.

We had a great rep from American Standard. He was very courteous and knew everything. The guys who installed the walk-in tub were wonderful and did a good job too. It took a day and a half. They had to take the door, put a little bigger door in and their work looks great.

We were looking for a walk-in tub and we did some research. American Standard Walk-In Tubs came back as American made and my experience with them was awesome. Also the rep was awesome. He was extremely thorough. He did his job and didn't pressure us. I said we wanted to take a few days to think about it because it was a big expense and he has no problem at all and neither was his boss. His boss called too and they were both really good. The installation was timed perfectly as well. The installation people were there when they were supposed to be there. And it just took one day for the installation to finish. Everything was perfect. We also like the quality of the walk-in tub and because I have arthritis, I feel much better with the tub. We've told others about American Standard Walk-In Tubs.

My mother would not have had a bath between now and the last 17 months if not for the American Standard tub. She’s older and she has dementia. She doesn’t like taking baths and it’s like pulling teeth. The tub has made it much easier for us. We don’t have to get her on a chair in the shower and get in with her. She can be put in the tub and we would stand by with her and help hand her things. It’s great.

American Standard came here and briefed us. Their sales rep had a company pitch and it was very well done. He was excellent and not pushy. We’re in our 80s and we got a walk-in, side-down tub which is a little better as I don't like to step into anything. Then the fellow that came to put the tub in was outstanding and he met all the deadlines, so we were very happy. American Standard has a great product and we like the tub that they put in very much. I applauded them greatly and I’d recommend them.

The guy that sold us the American Standard Walk-In Tub was fine. We showed where the tub was going when he was here but when they got here, they made it sound like they were gonna rebuild our house because they had to get from the main box in the garage to the third floor. And so all of a sudden the cost went up enormously. Then when they came to do that enormous job, my husband timed them and it didn’t take any time at all, and then they still wanted to charge us that money but there was a sentence in the contract which made it now on void so we did not pay it. It was really complicated for a few days. Another thing is, the men that showed up were in questionable work attire and they didn’t have a shirt on with the name. They could walk down off the street and we didn’t like that. They need to at least put a shirt with their name on it. I’m sure they can afford it. Also, there's no name on the vehicle.

My regular tub was about three or four feet deep and had old-fashioned paws on it. Given my age, my kids didn't want me to be at risk. Everything has been super with the in-home sales reps, and the techs who came for the installation were great. They were really nice people and everything looked fine. Sometimes, I don’t get to stay in the tub as long as I would like for the therapeutic part of it. But when I do, I feel better because the tub does well with my sore joints like the legs and the knees. I had my kids laughing at some of the therapeutic colors like the red which I don’t like because you think of some of the movies you’ve seen with blood, so I use the other color. All in all, I’ll recommend American Standard.

American Standard was good to deal with and they did great, exactly as advertised. They delivered the tub when they said they would. But the installation was part of a new construction so the plumbers who were doing the construction of our home actually did the install and they didn’t have a freaking clue what they were doing. That aside, the tub worked like everything that American Standard told me it was gonna work.

American Standard Walk-In Tubs is a good product and they have good service. When the in-home sales representative came out, our interaction was pleasant. Furthermore, the installer did an excellent job. He told me everything I needed to do and what I needed to have moved. While I had some problems with something that we paid for, they came out and did it quickly. We haven't had any problem since. So far, the walk-in tub has been a good thing to get. I can sit down in the tub and can get out of it. I like that.

American Standard being a well-known, solid brand made me comfortable about getting my walk-in tub from them. The sales rep that came here was also very, very nice and helpful. He had one salient bit of information wrong however. I don’t like white and so I had asked if they had off-white. He said they didn't. I somehow found out though that they do have it. I wish he had told me the actuality if he knew, and if not, that should be made known to the salespeople that off-white was available; because the rest of the bathroom and frankly, there isn’t a bit of white stuff in my house. A customer should not have to work quite so hard as I did to make sure where to get it. Other than that, the rep was very fine.

We had been researching walk-in tubs on the internet and we got prices on several. We went out to look at a couple of people in Baton Rouge who had some on display. And then I saw an ad from American Standard and of course, American Standard has the name and it’s been in business for years and years so I said, “Well, let me call the American Standard folks" and had the guy come out. We talked about everything. He gave us a price and there was some special that’s going on at the time and the price was a few hundred dollars less than one that was local. And then I called Luter's Supply in Tylertown, Mississippi, because they advertise a lot that they have walk-in tubs in a huge showroom with the tubs.

In 2015, my mother was 100 years old and lived alone. Sister and I advised walk-in bathtub for safety purposes. Finally decided upon American Standard based on longevity and reputation. Worst mistake we ever made! Salesman came out and sold her a top of the line $15,000 Liberation tub he said was guaranteed for the life of the tub, not the life of the owner. I called the salesman back to express doubt about that warranty. He told me same thing. Life of the tub. Mom, after all, was 100 years old. Long story short.

I'm 87 years old and it's kind of hard for me to get into a tub. I thought that the American Standard walk-in tub would be a pretty good thing because it had many good features in it so I bought one. My interaction with their reps was good and they were very helpful. Also, the two guys who came here told me what they were gonna do and they did that. They dismantled the tub that I had and installed the walk-in tub. And when it was all done, the job was about 98% good. The tub enclosure was sealed nice and neat. They missed a couple of spots with the silicon putty but it was not a big thing.

American Standard has been in business for a hundred and twenty years and I figured they’d be in business for another hundred and twenty. So, I bought a walk-in bathtub from them. Everybody was wonderful and the installers were very soft on my wallpaper. But they didn’t tell me that I needed to get a new water heater because the tub is so big and needed more water. They should have told me that. Other than that, my new tub has made things much easier and I love it.

I love my American Standard walk-In tub. It's been very good except that some of the little bubble jets on the very bottom aren't working. I had a guy come out a couple of times and he said he was gonna check with the tech people and see if they knew what was going on. I'd like for that to work because my feet are the main problem I'm using the tub for. I have neuropathy in my legs and my feet, and the tub helps them relax. I also had a lot of back surgery and the tub is wonderful for that. It really makes me feel better. Other than that, the tub cost a lot more money than I thought it was gonna be. I paid $14,000 for it but the guys that installed it did a good job. They had to take off the moldings around two doors and take the doors off. The tub looks really nice, too. Then, this one lady was calling to see if I got my tub fixed and I told her no and that my husband is furious about it.

I saw American Standard on the television and I called in and asked about it. Then they had a nice salesman who came out and talked to us. We worked back and forth for about a week before we bought the walk-in tub. It took the installers a couple of days to install the tub. We had a tile man come in and redo the whole bathroom. They did the walls and some kind of a marble. The slate is kind of a lighter green color. The tub is really beautiful and it had chandelier in it. Everybody who sees it likes it.

The American Standard tub is fine but the service I got was awful. I wasn't entirely pleased with the sales rep. I was in very dire circumstances when he came. My husband has been in hospice and he was very near the end and the rep just seemed to insist on talking to me. I was running between the rep and trying to take care of my husband. The rep was very unthoughtful and so I bought the tub to get rid of him.

The American Standard sales rep was good but not sufficient with regards the free commode. It was too large and didn't work right at all. So we got them to install a smaller one but the lid on it pops off and we're waiting to have a new lid. I screwed it down using two screws with a washer but it hasn't been satisfactory at all. It popped off and almost threw me off the side, which was terrible. I'm just living with it. We went to Home Depot and they didn't have it so we're gonna have to probably do it online. Nonetheless, the tub is excellent and the quality is great. I like the shower attachment and it works really good. We have a nurse who comes out and gives me a shower at the tub, but I can also sit down and ease the shower apparatus to spray all over my body.

I'm almost 88 years old and my balance is not so great. I tried to stand and manage the hand-held shower but I had a little trouble getting in and out of the shower because it was like getting into the bath tub and out. That was not good and I didn't feel safe. Good men came and took a few days to install the American Standard walk-in tub. They cleaned up and left everything nice, and I was satisfied with them. Now, I sit down in the tub, soap up, then rinse off. It's delightful and safer.

My mom has lost a lot of mobility so it's hard for me to get her in the tub. The American Standard walk-in tub is very expensive equipment but it's there. I had 2 estimates from American Standard's competition but what made me decide at that time was the quality of the tub and the jets. The in-home sales representative convinced me over another sales person because the other company wanted to really reduce the price for me to go with them. Just the fact that they wanted to reduce it so much in comparison made me think twice about the quality. Plus, the American Standard sales rep was very knowledgeable and he walked me through all the details and how it was built. And so I bought the tub for both my mom and my dad.

American Standard walk-in tubs are American made with a lifetime warranty. I told their sales representative what I wanted and that I didn't need to see the video since I've already done all of that. I had done my homework and I needed her to sell me the tub. The installation guys were great and they did a wonderful job. They got on it and were done in one day. They had to come back one time and that was it. Everything's been fine. I have severe knee pain and then I had total knee replacement about four months after I purchased the tub. now, I end up in it about three times a week for about 20 minutes at a time. I enjoy the walk-in tub and it provides me a relaxing experience.

We were doing remodeling in the other bathroom and we decided to put an American Standard Walk-In Tub in the other one, so I could use it or we could sit down and use it in there. Their rep was very nice. He looked at where the bathroom was supposed to go, but they had to put it in a different way than what we were thinking it was gonna go in. He told me what would have to be done, but we then ended up not doing that. We had to go to the other door and through the walls to get the bathtub in there.

I got information in the mail from American Standard and I liked the quality of their product. The sales rep was good at selling this tub and he did well. The installers put the tub in and they were pretty accurate. I was very satisfied with American Standard and I use the tub more often now.

The walk-in tub from American Standard seems to be engineered well. We were told that it was the best one on the market and that a lot of those others that are on sale are inferior. Also, they have a good name and the toilets we have are American Standard. Our interaction with their sales rep was excellent. He convinced us that the American Standard walk-in tub was what we needed. Plus, the installation team was fantastic and they took a day to complete the installation. I couldn't believe what they accomplished in the time that they did. They did it in a professional way and it looks like it has always been a part of the room.

While I've heard of American Standard for many years, I still went online and researched walk-in tubs when I wanted to buy one. The representative who came out to me was great and the installation for the tub went good. At that time, I bought the tub because I might need it for my mom, but I've enjoyed it very much. I'm happy with the product.

I bought an American Standard tub and I'm very happy with it. I read about it in a magazine and when their sales came out to me, they did an astounding job of helping me understand the protocols. Also, the installation team was fantastic and one would never have known they were here. Now, I enjoy the tub immensely because I'm a cancer patient. I also recommend it to my friend and if I have a company. American Standard is excellent and they're not misrepresenting anything that I'm aware of. In addition, the people who work for them with the customers are very polite and very nice.

I was looking for tubs online and American Standard came up first. They were also the first company to give me an appointment to come out. When their rep was here, he was very polite, knowledgeable, and informative. He made a great impression and he helped me immensely. He advised me on the best tub he thought I would benefit from and I got that. The installers were very good as well. The installation took two days but it was a very good experience. With my American Standard tub, I can soak which is what I enjoy doing and I wouldn't trade it. So far, I'm loving it and I would highly recommend it for the therapeutic benefits that I get from it. It really helps. I had a little incident a couple of months ago with the water seeping up, but it was serviced and it was all taken care of. American Standard provides excellent service and workmanship.

We were disappointed with the shower that we had in our condo and we wanted to make a change. We saw American Standard Walk-In Tubs being advertised on television and when we had their rep come out, he was very professional. He explained to us what would fit well in our area and we chose to go with that. Their installation team was wonderful, too. It was a father and a son team and they were really good. They did what they were supposed to do and everything went super. So far, my husband enjoys the tub more than I do. I would also recommend it. In fact, I've told many people that they should consider it.

I went online and did a search for walk-in tubs. I looked at the ratings of which ones had a better service and overall a better product, and it showed the American Standard walk-in tub. So, I asked them to send a representative out and give me a quote for putting the tub in. That went well and I didn’t bother getting any other quotes. They had the tub installed within three weeks and it cosmetically looked good. However, a couple of technical things didn’t get done the way it should have been done at first. And so, I've had them come back out twice to fix something on the tub and they’ve always been very attentive in taking care of my needs. Now, the tub is working perfectly and it's very convenient for my mother-in-law, who is 83 and living with us, to shower and take care of stuff on her own. I'm very happy with our American Standard tub.

We first had that step in thing first. We had their reps come out and demonstrate it for us. It was good but when we saw the ad on the American Standard, we called about that and we decided we liked it better. Their guy also came out and demonstrated it. We thought it was the best one for us, so we bought it. When it was installed, the guys who came in had it all done in one day. They put the tub in then we got a free high rise toilet to go with it. They did everything and they were really good. Everybody was very nice and we're very pleased with our tub. It has 44 jets that goes all over you and we love it. We have recommended it to some of our friends, too and they're thinking about getting one as well. It's very good for your feet and for people that has arthritis and achy bones.

I had some very serious surgery on my left leg and my left knee. I had a hard time getting in and out of a regular tub. So, I thought of looking into another kind of tub. I did and a walk-in tub was a little easier. I worked with three guys and they were very good. They set in the tub very nice. I’ve had American Standard now for over a year and I’m pretty much okay with it. However, there were times when I thought if I did the right thing and I’m still thinking about a way. There are some things about the tub that I wish I had my old one back. I got to be very, very careful about how I get in and I have to get used to it. Plus, the walk-in tub is high for me to get in. If you're gonna go into it, you would need somebody to help you getting in and out of it.

I had had an American Standard toilet upstairs and when I was looking at walk-in tubs, I recognized the name. The American Standard's tub keeps the water hot as it's running and I liked that idea. My interactions with the reps were very nice then the workers came and installed it all quickly. Moreover, they cleaned up and there was one space in a closet that they normally leave open and I said that I'd prefer to have it closed. So, they closed it up. I used to have a hot tub which broke and I didn’t use it much in the winter because it was out on a porch. With American Standard's tub, I can have my jets and air bubbles any time I want right in the bathroom, and I enjoy it. Plus, it came with a handicapped height toilet, which is very good.

I was searching for a good walk-in tub that would be able to fit for a plus size person. I had four in-home presentations and the salesman for the American Standard happened to be one of the four. After having the four interviews and them telling me what they could do for me, I chose the American Standard tub over the others mainly because it rings all the bells and all that I needed for the tub. The affordability was pretty comparable to the others. I’ve known about them because my furnace was American Standard as well. I ultimately told them it was the quality of the product that meets my needs then.

American Standard has excellent products. It’s a brand that has been around a lot longer. Plus, I got a good deal with them financially. Their sales representative was very courteous and very nice. During installation, the installers ran into problems as the representative who sold me the tub didn’t measure the installation properly. It turned out the guys had to widen the doorway and take out a wall to get the tub in. It took them an extra day to do the extra work. But the installers got the problems solved right away and it turned out fine. They were excellent people. The walk-in tub is okay but the installation and the warranty were the two things that I appreciate the most.

My mother bought an American Standard walk-in tub and they didn't think it out really well for her. They put the reach bars way out of the way. She's 97 and she really could use the grab bars. But when she's sitting down and reaches her arm straight out, she doesn't come near to the bar that they put in without trying to get up first and that's where the danger lies for her to fall. It needs to be at her elbow. Also, one bar is on the left side but my mom's right-handed and it isn't easy for her to get up that way. People have to be really careful where they put those grab bars. The only way they could have done it so she could use it would be if it was on the door.

I'm very well pleased with American Standard Walk-In Tubs. During the purchase, everything was really good and I have no complaints. The salesman was very knowledgeable and helpful. And the construction company that installed the tub did an excellent job. I got the tub mostly for my wife and she likes it because she has arthritis. She goes down there, sits in it and let the jets go on and that gives her some relief. We just have a shower before but now, we have a tub that we like real well.

I have rheumatoid arthritis in my knees and we were convinced that a walk-in tub is what I needed. I can sit in that tub and the jets will blow on my knees and then massage my arms and feet. Instead of getting out in the winter and go to the fitness center to get in the whirlpool, I can do my exercises in my walk-in tub. We called American Standard and a guy from Texas came out and gave us a demonstration at our convenience. I was impressed by his honesty. He told me it was my decision and he was just gonna show me the benefit. And he wasn’t one of those guys who pushes to make us buy. We didn’t feel like we were made to buy. After he demonstrated it, we thought about it. Then they came out and measured everything.

I had a very good experience with American Standard's rep and he left me information where I could reach him. Also, the two guys who came for the installation were great. The tub is great, and I enjoy it. When my brother-in-law made a 1600-mile trip from Arizona going here for the eclipse, he was not only dirty but he was very tired from the trip. He took a bath in the tub and he said it was wonderful. It rejuvenated him. I even have friends who want their time in the tub for their birthday.

American Standard had a better warranty than other companies, and the interactions we had with their sales reps were excellent. The installers also did a great job. There was a piece of wood left out that should’ve been butted against the tub and a couple of small things but they came right out and fixed it right away. We have the tub for six months now and my wife loves it. I'm very happy with it and I would highly recommend American Standard.

We needed something that could help my wife out enough in the shower. She signed up for the walk-in tub of American Standard. She wanted this tub so I had to get it. The reps were all very good. The installers were excellent and they did a very nice job. But my wife said that they scratched up our vinyl front porch and the wood in our bathroom when they were taking out the other stuff. Also, we weren't told that there was a senior's discount for the tub. Nevertheless, the walk-in tub works fine and makes it easier for my wife to get in the shower because she doesn't have to step over the tub. I would recommend American Standard to friends. I would tell them that the walk-in tub is a great quality product and if that's what they need, they should look into it.

We've had a fine experience with American Standard. When we talked to their salesman about the different companies, about some other brochures we had and that we’d look around, he told us with the pros of the tub we got and the pros and cons of the other tubs that we did not get. The installation went well but one jet was not working so I called and they sent the installer back out to look at the jets. But when he was filling up the tub, he forgot to lock the door and flooded our bathroom and part of our new carpet.

American Standard seemed to be the best company and their installers did great. They came back and took care of everything that needed to be taken care of. We’re enjoying the walk-in tub we got from them really well. I use it every time I take a bath. I have to have it. If other people really need it like my wife and I did, then the American Standard walk-n tub is a great idea. It was expensive but it’s well worth it when you take into consideration the chance of falling in the shower or falling somewhere else while taking a bath.

The tub I had was unsafe and I really needed to something. I started comparing products on the internet. KOHLER has a good product and they stand behind their products, so I called them first. But their price was thousands of dollars higher. I chose American Standard for the price as well as their reputation. There are other companies out there and they didn't have the name reputation, and I was really strong on that. Then, as soon as I signed the contract with American Standard, people came out of the woodwork telling me about their bad experiences with other companies. It was great concern that I'd made a wrong choice but I didn't meet anybody that had an experience with American Standard.

In one of the calls that I got from Medicare affiliates that told me what kind of things I was entitled to get, I got an American Standard walk-in tub. The installation was really good and the crew did everything they said they were going to do except one thing. They didn’t put the baseboards back down. Nobody ever came to fix it so my son finally fixed it. But as far as what they did and on the site, they were fine. They were professional and they explained everything to me. It was just that the follow through on the repairs to my bathroom didn’t happen although I called them about it. It may have been a local contractor type thing. Nevertheless, I've recommended them to others.

The man from American Standard came out to talk to me, and I took the tub like he gave it and decided that was what I wanted. The installation was amazing. The guys who did it knew exactly what they had to do. And they didn't have any hiccups or doubts at all on the installation. But I would not buy one again, and I would not recommend one for anybody.

We have an American Standard walk-in shower but we are not really satisfied because we were talked into buying it, and it is not exactly what we use. We wanted a simpler one, and we looked for a shower where we can easily walk in and sit down. But we don't use the extra features which are there. They're useless to us. We would have to buy a new water tank to use them and we'd need more water to use them properly. It is perfect for someone who can use it, but we don't use everything that it gives us. I wouldn't recommend it.

I like my American Standard walk-in tub. I learned about it online and I picked them over others since they offer a lifetime warranty. The tub installation went fine and I feel safer using it. I'd tell anyone interested with American Standard to check them out.

American Standard Walk-In Baths' rep was pretty clear and he was a very nice fellow. The installation team did a good job as well. My wife uses the tub more than I do and she likes it. I was well pleased with American Standard.

I’m old enough so I need help. A lady that lives about 10 miles came in and we were both employed with Home Care in this county. She was so wonderful, so I got in touch with her when I got to the point that I needed help because I knew how good she was and I asked her to come and help me and she said she would. So, she came here and my daughter and her husband decided to move in with me because they didn’t think I was able to do it alone in my house and I did not want to leave my house. I wanted to stay here because I love it here and I’ve been here since 1948. She had American Standard Walk-In tub installed and she loved it.

I had a wonderful experience with American Standard. The people who installed it were marvelous. It could not have been better. I had written in, online, saying I was interested. The next thing I knew, someone phoned me and wanted to know more about it like where it had to be installed. I told them to tell me how soon they could do it and then I would be ready. They thought it could be about mid-June but it was somewhat later. They probably had too many people filled in at the same time that I wanted it but it all got done beautifully and I have loved it.

We were not happy with the process once we signed the papers. The tub was of great quality but our salesman dropped off the face of the earth and there were issues with the different workman, for instance the electrician they contract with I swear was high when he showed up. Later on another project we had to redo all the wiring. Cost us about 1500 on top of what we paid. The products were not explained only the one tub they were pushing at the time. I have long legs and the tub installed was too short and we paid over 12K for a tub that could not get full use out of. There were many construction issues and I won't go into those. The local managers and home office contacts really tried to work out the difficulties. It was just an all around bad experience.

My American Standard walk-in tub works well and I love it. The sales rep I had did a good job and I liked him too. The installers were good as well but they were not top-notch. They did not make it clear to me that they won't do any painting. I was left to do the painting on the wallboard myself, which was okay, but they didn't tell me at the time.

The American Standard team did a terrific job and I’m very pleased with them. I knew that they were a long-time company and that they would be more dependable. There are dealers locally but I decided I would rather deal directly with the company. The salesperson was very nice and very informative as to what options I had and what would fit my budget. I called him one time or two for information and he called me right back. And the installation was amazing. They installed the tub in here at 10:00 that morning and by 5:00, they were through. It’s not hard to get into the tub. Then, I thought I was having some problem so I called and they came and checked it out for me. They made some special trip from South Louisiana up here to do it. I would highly recommend American Standard and I already have told one gentleman.

Everything was okay with American Standard, except that they left a gap in the wall on the seat end of the thing. The people next door on both sides moved out and now, all of a sudden, we had a problem with rats. I had to seal it up to make sure the rats don't come in that way. The main reason we got the tub was for Carol because it was hard for her to climb in and out of the other one. Carol loves the tub, and it's what we expected.

My husband wanted to get a hot tub from American Standard. Their sales rep was fine and he gave us good customer service most of the time while we were there. We got a leak in our tub, but we couldn't find it. We’ve had someone from our homeowner's insurance come and they said that they couldn’t find the evidence. But our water bill doubled. My husband got to use the tub twice before he passed away, but I've used it too.

Our American Standard tub is a good one. The installers did well. It was not an easy installation, but they got it in and it works fine. I had it put in for my wife as there is no other way to give her a bath. She has emphysema, and I can’t take her in the shower because she can’t breathe in the steam. I called American Standard two times and tried to get a receipt, but they keep telling me the contract is the receipt. But everything has been fine other than that.

The American Standard Walk-In Tubs sales rep came out here to the house and my husband was in the hospital at that time. I was trying to prepare the house so that he could get around comfortably when he gets home, as far as bathing and stuff. This gentleman was very kind, very informed and just went over everything and answered all our questions. We got it going and got it started. And I'm just enjoying it so much. It's a great product and I'm just enjoying it every day.

American Standard's sales representatives and installation team did good jobs. But we had problems with a few things from the tub and I felt like their customer service was sort of lousy. They didn’t get back to me quickly enough. Still, we are very happy with the product. I’d recommend it.

My husband has Parkinson's and it was hard for him to sit down in a tub. We talked about getting a walk-in tub and it was something he really needed. We got the American Standard walk-in tub and the installers were professional. They went downstairs to make sure the pipes were the way they should. They tested with the water in it and showed us how to work it. It has been a long time since we've had the tub and it has been easy for my husband to get in and out of it. I would recommend American Standard.

American Standard did a good job. I called and asked if they had a shower, and the rep I spoke to was great. They completely rebuilt my bathroom. It was a separate tub shower so, the bathroom had two rooms. The first room was the sink and the toilet, and then the next door was the laundry with the shower. Their job paid off.

American Standard was the company that was able to do the whole modification. They got me in touch with the contractor that did all the room modifications as well as the bathtub. The sales representative was good and the installers were wonderful. The team was really receptive and they called us with any information they needed. I need the bathtub repaired right now though. I had a rat that ate all the hoses and I'm trying to get some parts to get my tub working again. It's gonna be expensive but it's fine 'cause stuff happens. The bathtub is a great device and I would recommend American Standard. If I was gonna get a walk-in tub, I would get theirs.

I had a walk-in shower while my friend had a walk-in tub and was quite satisfied with it. With the walk-in tub, it's been a lot easier for me to get into the shower. Because previously, I had a jacuzzi tub in there which was very hard for me to step over at age 80. So that made a tremendous difference. Dealing with the in-home sales representative from American Standard was wonderful as well. They took care of what they said that they would take care of and they did it very efficiently. Their customer service is very good too. I had a leak at one point and I called them. They sent somebody to take care of it so that worked out as well. The company stands behind their product and I would recommend them. They're doing a fine job.

I liked the American Standard walk-in tub and it looked like it would be so comfortable and a good way to take a bath. I had hesitated about getting this tub for a long time, but then I finally did. The sales rep of American Standard was good and I found him pleasant to deal with. But it took the installers a few days to get the tub installed and it was messy in the house while the installation was going on, but that's about the only gripe I have. The installers were quite courteous and they cleaned up pretty well after themselves. I now have an American Standard walk-in tub, but I didn't like it as much as I thought I would. It's complicated and I have some questions like how do I get the water warm and how do I let the water out. I'd tell people that the American Standard walk-in tub is a little complicated to use and they have to get used to it.

The helper wasn't doing stuff right and wanted to get home and they got into an argument in my driveway. I had to go out there and say, "Hey, here bring it inside" or "Knock it off. I've got neighbors."

I had back surgery and my doctor advised me to get a walk-in tub for the healing of my back. The sales representative of American Standard was very nice and helpful. He didn’t really push the walk-in tub that he was selling, but he went over it and talked with us on what it was all about and how much it was. The installers were very knowledgeable and efficient. It took them six hours to install the tub, then it was in and ready to go. They had told us that it would take all day long to install it, but it didn’t take that long. They had to take our old tub out and put the walk-in tub in, and do all the piping. Since the walk-in tub was installed, it has done a good job. It helps my back. My husband has got back problems too and it helps him as well. We love the walk-in tub we got from American Standard and I’d tell people to get one. As a matter of fact, we have already advised several of our friends that have back problems to get one.

American Standard's sales representative did a good job. He explained the product but I had some knowledge of it so it was a little different than with somebody who didn’t know about American Standard or about the tub itself. I was amazed at how good the installers were. They had a small tight spot to put the tub in and they got it in there and sealed it up and did a great job. The only thing is I'm getting some odor out of it. And I don’t understand why that's the case. If we don’t bathe in it in three days, it's like the trap may be drying out and letting the gas in. Other than that, I knew what to expect and American Standard lived up to it. I had a good experience. The tub was more for my wife than for me. She uses it a lot more than I do and it works out really well for her.

American Standard was a little cheaper than other bathtub companies. However, when the salesman came, we did not want the toilet for $500. So, we told him, "Eliminate it." But, then, when the installers came, we decided we wanted it. So, they called him and told him we wanted it. Then, they said it will be in the next day. But, we never got it. Somebody goofed somewhere. We called them but nothing happened. So, we just forgot about it and kept the old one. But the installers worked very well. The doors were bigger and it was on one floor. They said everything worked out for them, and they got it. They put a little extra time in and finished it one day. So, that was good. However, the caulking was breaking loose in different places around the tub. But they said everything was guaranteed.

I knew about American Standard because we had a toilet fixture in our house in Florida replaced with an American Standard toilet. We were having trouble with all the other toilet fixture brands and the plumber advised us to get an American Standard toilet, which we did, and it functions perfectly. I saw ads about the walk-in tubs of three different companies, but I remembered our experience with the American Standard toilet fixture, so I decided to get the American Standard walk-in tub. In addition, I researched and found that the American Standard walk-in tub empties within two minutes. That’s important because the tubs of the other companies are slow in emptying. They brag that their tubs have a heater, but they need a heater because you’ll freeze to death waiting for the water to get out of the tub.

Went thru online site. I asked for a home visit to ensure that tub would fit my tiny bath. California call center responded and set up time. Said another agent would call to confirm. The call to confirm came; agent was rude, pushy and demanded information that is none of American Standard's business! First I was put on hold for a long time and then she came back again demanding the information. The second time she hung up without canceling appointment. I was home waiting for the rep to show up. Needless to say, I was furious. My time is valuable and I could have been attending to other business. The robot calls also are a great annoyance. I won’t recommend or spec American Standard; I’m retired but still do a lot of business. I’m not applying for a credit card, insurance, etc. I’m buying a tub and toilet! I think your policy needs to be re-done. Personal information is just that! Calls were on Wed March 7.

I kept putting off walk-in tub companies and then when the next one came in, I did it because it says American Standard. The sales representative was hard-nosed but so was I. She brought the price down a little. But I wish I would have waited and got a couple of other estimates from other companies too. I'm handicapped, that's why I bought the damn tub.

I called American Standard and a rep came by. My walk-in tub was installed in two days and everything went pretty good. But there were a couple little details here that I didn’t catch when they left and it wasn’t 100% finished. They had to cut into the doorframe, take that out to get the tub in then put it back. Around the bottom, it was not sealed off like it should have been. But it was not all that bad so I didn't call them back out. I haven’t even bothered to do that myself. The tub is better to use and I like it. It's easier to get in to and it works fine. It fills in a hurry and drains pretty quick. At my age, it’s getting a little bitty shaky standing up in the shower. I’ve been satisfied with American Standard and I would recommend them. I’ve even used their commodes for a long time.

I was in the military for 24 years active duty. In almost every bathroom I walked in, or latrine as they call it, had American Standard products in it. Urinals, commodes, sinks, and faucets. And so, for 24 years, I saw nothing but American Standard on the base. And, finally, when I decided to go looking, I immediately went out on the internet and dialed up walk-in tubs and looked at several of the others. And then, I went back to American Standard and looked at it and said, "That's the one."

I was worried about my wife falling, so I got a walk-In tub from American Standard and I didn't like to get if from anybody else. The installation team did fine. We spoke and we said hello, and then we said goodbye. I like the tub that we got from American Standard. It's a great addition.

But the first time was screwed up and then they came back and fixed it. The tub used a lot of water but I can move around good and I’d like not come out of there. But I have a slight problem with the tub. I can only use one item on it at a time or it blows to GFI. The GFI keeps going and the last time they came out, it didn’t solve the problem. So I don’t know what the deal is with it and some kind of mold is in the light that I can’t get out. It’s about to rain and I'm feeling the effects of the weather in my knees.When that starts, I’ll jump in that tub and the hot water and it's awesome.

I did a bit of research and I liked American Standard Walk-In Tub better. The sales rep was very informative and when I asked him what I needed to know, he answered me. The installation team was very professional. They got in, did what they had to do and then left. I'm very satisfied with American Standard. It's a nice tub and it's now easier to take a shower or a bath.

American Standard did a great job. So far, so good and I am pleased. I recommend it.

American Standard was very professional and did everything that was promised. Their sales rep was very informative and he resolved all our questions. The installation was really fast and the installers did a good job. The walk-in tub works fine and we haven't had any problems. My wife had a bad back and she needed the tub and it helped her feel better. We were very pleased the experience and I would recommend American Standard.

My husband has arthritis and dementia and he couldn’t remember to step up into a regular tub so we got an American Standard walk-in tub. It is easier to care for him. The American Standard rep was very nice. She took a look at our room, measured it, said the tub will fit right in that one area and got it over with. The installers were very good. We only have one bathroom in this house and with my husband being in the condition that he is in, the installers had to excuse him a couple of times when he had to use the toilet. Everything went great, and we love our tub. We have kids visiting here every now and then and it was hard for them to adjust to the tub because they were used to big showers but I told them to get used to it. I have already recommended American Standard Walk-In Tubs to two other people.

I called American Standard Walk-In Tubs and I got a tub from them through the internet. When I put in a request, somebody came out here and gave us some information on their walk-in tub. Then the next week or so, the tub was installed. Everything went great with the installers when they came out here and set the tub up for us. My wife and I enjoy the tub, so we’re having a good time in it. I enjoy the massaging part of it. American Standard does quality work and their product is very good. They should keep doing what they’re doing.

I’m 82 years old and somewhere along the way I knew I could no longer get into a whirlpool bath which my wife had so I want something that had a walk-in that was safe and got American Standard Walk-In tub. I was happy with the sales rep. He did everything he was supposed to do but I wasn’t too happy with the installation. I’m located in Tallahassee. I think they operate out of Orlando and I don’t know where the company was in. They put the tub in and then they had to put false plates around the wall to match the tub so it would look like a complete installation. The caulking and all of the plates they put all around the tub have cracked up open after a couple of months. I also managed to break the hot water spigot, the stem on it and I picked up and called the company. And they immediately mailed me another one. So there’s a response from the company that was good.

I started researching on walk-In tubs since I needed one and my research led me to American Standard Walk-In Tubs. I got one from them, but I was upset when they installed it because the guy drilled through the wall into my mother’s bathroom. Instead of apologizing, his attitude was just, “Well, things happen,” and I was really surprised at that, and I didn’t know how to patch things up.

I'm 76 and my wife's 73. In our previous tub, whenever we sit down in it, we could not get out of it. American Standard, on the other hand, is a better tub all the way around. We are impressed with the jets and the whole nine yards. The sales rep was great, and he explained everything to us that there was no doubt in our mind. The installation was great too and the installers were excellent. We have had the tub a little over a year and I would recommend it to anybody. It is great and we love it.

I was having a hard time getting in and out of my bathtub one day and decided that I wouldn’t go sit down in it anymore because there wasn’t anybody in the house but me. A lady and I were talking one day and she told me about the walk-in tub. One day, I went to visit my son and his wife in Jackson and their tub was really big. I can get in and out of their tub but I said that I'm going to get out of it because I don't want my son to come in there and have to take me out of it in my birthday suit. Then a friend told me about the tub too. The sales rep from American Standard came here and my friend had told him that she was telling me about them but I told him that it won't be right now. But he was persistent. I go to work on Saturday and he called me again.

The interactions with the sales rep at American Standard Walk-in Baths were excellent. He knew what he was doing and he was very accommodating and very knowledgeable. They also have an excellent installation team. They had to come back but they were very efficient and they cleaned up well. The water drains quickly with this walk-in tub. My wife is very pleased with it and she uses it more than I do.

I've had my American Standard walk-in tub for three years now and my experience with it has been great. It got installed very quickly and it makes my back feel better and my circulation better. It’s restful and I don’t have to sit in it for a long time. I can get in and just take a shower. I'm very satisfied with American Standard and I tell people about them.

American Standard has been in business with plumbing fixtures for so long, and they were a good, well-established company. The reps were very nice, and the installation was good. I like all of the tub’s features. I have had it for about a year and I love it. I would recommend American Standard.

I had a shower with a tub, and it got harder for me to get in there. I was afraid I was going to fall. The American Standard walk-in tub is on TV the most and I got one. I dealt with a really nice and helpful representative. Then the installation team came in, did their job, cleaned up really nice, and gave us information on how to use the tub. They were really good and efficient as they came about 2 o'clock and they were through at about 5.

My father-in-law's wife has Alzheimer's, and she's in a nursing home. He was hoping she could come back home, and for it, he's trying to work a tub in. He got the American Standard Walk-In Tub in October but it was not working when we got here. The plug-in part and all the stuff was installed in a sloppy manner. It took us about two months just to get a hold of someone to actually come out and fix it. Then, it broke again and we had to have someone come again. We pretty much called them every two weeks and we would just get a runaround. We even called the actual company down in Texas and they said they didn't handle that type of stuff. We had to call someone else. Then, one of the biggest problems is they don't have anybody in this area that actually fixes their tubs. So, they had to hire someone that's about four hours away to come up here to do it.

The American Standard representative who came to my house was all right and he explained things properly. The installation took one day but there were some water leaks. They came back and fixed it. The tub is wonderful and has given me the greatest satisfaction.

American Standard Walk-in Tub is a great tub. I like the number of jets it has. Their sales rep was great and the installers were fabulous. They got it through in one day and with the least amount of messiness in my house. I feel we can stay in our home whenever. I would recommend them.

I have a Liberator tub from American Standard Walk-In Tubs. I have had a lot of arthritis surgery and when I had all that surgery going on and was immobile, I needed something like that in my house. The people who came and put the tub in and the salesman were all great. I couldn't have asked for finer folks to be here and that was good. I said my American Standard salesman explained a lot more to me than any of the other salesmen that came by. They have a good policy. I have a number to call if I need service. I have better hardware and I don't get some plastic stuff. They're in and out in a day. They're going to take out your tub and inspect, and if they think you have a leak or a problem, they would go from there.

The guy who came and installed the tub did the most professional job I’ve seen in a long time. The quality of work was just absolutely fantastic. I’ve been a maintenance guy all my life and I look at things differently than other people. And this guy did such a perfect job that if you try to find something that he did wrong, you couldn’t find it. It took him a day and maybe five or six hours to complete the work. He was so quick. I couldn’t believe he did this all by himself. We had an extra bedroom and we had him stay for the night instead of having to go and get a hotel room.

My wife couldn't lift her legs and she couldn't get in the tub we had with her disability. Looking at the American Standard Walk-In Tubs ad, it was exactly what I felt I needed for my wife. It is very expensive though as it has a Cadillac price. The tub costs $8,000 and the installation was $6,000. The installers were here for about 2 days and they worked on the tub fast and hard, cleaned up after themselves, and did an excellent job. They were also nice and polite. I called American Standard once about the perfume not coming on and they came right away to give us another stuff to put in but it still doesn't work right. Other than that, the tub is perfect for my wife. Everything works like it said on TV and I'm quite content. It does everything it said it was going to do as far as the water going down and water coming in. They also offered lifetime guarantee and I can call them and they'll come out if anything goes wrong with it. The tub is good and I would recommend it.

Bought Liberation walk-in tub May 18, 2016, and problems started from that point on, Salesman lied to me, Installation was very shoddy and poorly done, it was 5 months before I was able to use the Tub, that is when I found out that I need a new Hot Water Tank, got it 3/30/17, more problems. I have 3 pages of typed up problems with dates and 16 photos. When I ask who I can write to about my problems with Customer Care, I would either get disconnected, but I never got an answer, you got your money from a Disable Veteran and a Senior Citizen and you have been in business for 150 years - HOW???