American Standard Walk-in Baths Reviews

It has been a lifesaver for me. Excellent for pain relief and a great place to meditate. I am 94 years young, have disastrous spinal injuries and had fractured pelvis three years ago. The tub is my pain medication... I take no other.

I have had a very good experience with American Standard. I enjoyed my first meeting with their rep. I also called him about a problem with the shower. I was scheduled for a hip surgery and I was planning on the tall toilet really badly. Three days before they came, I had a heart attack. I was in the hospital when they came but my friend was here and let them in. Everything was great and I was so happy that it was ready to go when I came home from the hospital. Otherwise, I would have had to go to a rehab somewhere.

I had a stand-up shower in my private bathroom but I had a lot of issues with breathing so I couldn’t handle it. I get dizzy before I can get through the shower. And the last time I took a bath in my garden tub, I had a really hard time getting in and out of it. I slipped a couple of times hanging on to the side of it so I called American Standard Walk-In Tubs and they came out. The sales rep was really nice. He helped me secure financing at a monthly payment I could afford to make. Their manager, on the other hand, got me a price which was extremely high. In fact, I’ll probably be paying for that tub for the rest of my life. But at least, I can step into it, sit down, and take a nice hot bath, and I don’t have to worry about falling. And everything they advertised about it works perfectly. And they guarantee it for life.

I like that American Standard Walk-In Tubs has a lifetime warranty so I decided to purchase it. Their sales rep was very pleasant and professional and we had a really good installation experience initially. They did a great job with putting the tub in but there were some problems with the grout separating so they came back and took care of it. But, it just kept happening and we were frustrated about that.

We are very thankful for your professional, informative, helpful, clean, and friendly installers. The tub itself is great as well. The tub, however, wasn’t as deep as we expected, but still enjoyable and effective. The biggest challenge we have (10 days later) is the very strong fumes from the caulking used. It actually causes my husband to be very dizzy and irritates my sinuses, throat and eyes. We are airing out as much as possible. We hope and trust that these toxic fumes will subside/be eliminated very soon.

I was browsing American Standard's website and went through the ratings. We also have some of their porcelain toilet and tubs. I liked their quality and the duration of time in which the install would occur. The sales rep was very informative. He was with us for about an hour walking us through everything. It was pretty quick. The installation of the tub was wonderful. They explained everything and left the house looking exactly the way it was, just with a new tub installed. It's for my mom, now that she suffered a stroke. It's been a tremendous peace of mind. The quality of work was really good. We haven't had any issues since we've installed it. It was a very good experience, and we've been really happy with everything. American Standard is definitely worth what you spend for it.

I'm in my late 80’s and my husband is 90 so we had to replace our toilets to a bigger one. And, I needed a walk-in tub because my husband cannot climb into our tub and American Standard was the one that came. I liked the fact that they were prompt, they got everything written up and they came when they said they would. And then, they said they had to come in the next week to finish up something and they were here right on time. Their reps were very nice, very professional and did exactly what they said they were going to do. And so, we signed with them. On the other hand, their installers were terrific. I love our tub. However, I only got to use the tub once so far because we have no door on our bathroom and it gets cold in there. I just got to get a contractor in here and get a door on that bathroom that has 95 inches tall opening, but that’s going to have to wait. So now, I'm stuck with a shower.

I was looking for all the options I could ask for and anything and everything that I did ask for, it came in the American Standard tub. Their sales rep was very professional, kind and he was able to answer all my questions. The installation went really well. At that time when they were going to bring the tub in, I was currently building my new home. So, I talked to their rep and he gave me all the numbers I needed and where to place the water, etc. When their installers were there, the install took 20 minutes because I had everything ready for them and it was just a matter of them hooking it up, setting the temperature and plugging it in. When I use the tub, I get very relaxed and sometimes I don’t even want to get out unless I have to. It's been very helpful. I have recommended it to various people that I know.

I’m 91 and my back is really bad. I thought it would be nice to walk in the tub and close the door. It sounded really good so I looked into it and asked American Standard to come give me an estimate. All of the sales reps came here on time and were very nice about it. The installer was here on time too. He worked late and did a good job. Everything they did in putting it in was perfect. But for some reason, I pictured that the machinery would be away from where I would be sitting. I thought it was behind and you could sit in front of it. It got me to think that if the water didn’t go out, I would be stuck in there. I can’t climb over it because I have a horrible back. That's just scary and I got claustrophobic about it. I have never even been in it and I’m never going to use it. It’s just sitting there, shiny and brand new. It's a shame but it's not their fault because I feel that way.

We contacted American Standard and the gentleman who came out and talked to us was a good salesman. We liked the explanation he gave us about the tub and how it worked. He also talked about the price, and I consider myself a good salesperson but he was exceptional. And we had no problem with the installation except the shower head wouldn't work. It was throwing water all over the place. We contacted American Standard and they sent people out who repaired it.

I was familiar with American Standard from my engineering business. I knew what I wanted before I went to them so their sales rep didn't have to sell me. I had to cut him shorter as I could then I signed up and got the walk-in tub. Their installation team were great. They came and did an amazing job. We even had a meal and everything was cool. The wife uses the tub quite often. She is handicapped and she can't step up to get into a regular tub. So, stepping in there is good. I was also very impressed with the door at how well that works. I was in engineering for 45 years and that’s why I stayed with American Standard when I was going to get a walk-in tub. I'd recommend them.

I liked my American Standard walk-in tub as I had another walk-in tub before. However, they signed all my step on the way in when they were bringing up the tub. They bumped the wood of my beautiful step quite a bit. I was not expecting to have the sign in the wood and they would stay unless they find somebody that can put it in order otherwise, I will live this way. I also had the leak in the living room, which I don’t think has to happen. I like the idea that they had to put down the tub in one way and the sink in the other but I didn’t like where the water and the yellow stuff passes. I could not reach its handle as I am short. So, I took the extension for the brush but I travel to arrive. They have the turning chair around too, but I could not move it.

When I was looking up walk-in tubs on the internet, I recognized American Standard's name, so I figured it was a safe bet to go with them. The sales agent who came to our home talks fast. And perhaps I didn't understand a lot of what he was talking about, or I didn't ask a lot of questions. So, I let him talk and it sounded good and I was in need of a tub and I went with it. The installation team was fine. It seemed to take forever to get the installation done but they did a good job. They had to widen the bathroom door and they put a new door on. But it bothered me that it doesn't fit the framing that they did. The door frame is bigger than the door, but there was nothing that could be done about it. They were in such a rush to get everything done, and it wasn't as complete an operation as I would've expected.

My husband could no longer get in and out of the tub. And so, I was looking for a different option and I consulted with several companies that do walk-in tubs. And American Standard, by far, was the best. They sent a sales representative who was very knowledgeable because he, himself, had an American Standard tub. And he was a retired contractor but he and his wife had bought a tub for some health reasons. It was recommended to him by his doctor and they were very happy with it. He was wonderful. American Standard also had a really good promotion at that time, so, financially, it was good.

My husband was having some health issues. He was unable to stand for long periods of time so we felt that the walk-in bathtub would be better for him for bathing. The rep from American Standard Walk-In Tubs came in, explained everything to us and did the measurements for the bathtub in our bathroom. He set up all the arrangements, financing, and everything. We were pleased and we decided to purchase. My husband can manage his bath now much better than before. The installation team was great. However, they took the door off the frame, all the molding. Some of the moldings weren’t attached properly so I had to call and have someone else to come out and make sure the molding that they took off was correct. I would recommend American Standard Walk-in Baths.

I called three companies and they came and did their spiel. American Standard offered a steel frame and not fiberglass, so I chose them. They also offered a slight discount for being a veteran. It was a good sales presentation. And the only problem is our bathroom is small and I'm a six foot plus guy. We got the standard size tub and for me to get my shoulders submerge is really not that good because then I have to fully cramp down. I add about six pounds of Epsom salt to it and I soak hand towels and put them on my shoulders. And that works out well.

We received a coupon for American Standard Walk-in Tubs, and we thought that it was interesting, so we tried it out. Their sales representative promised us heaven on earth, but it turned out to be a nightmare. First of all, we have an older house with wooden support system, and the tub is on the second floor. So, if we filled the tub with water, it would be very heavy. So, I wasn’t sure if the construction of the house could hold the weight. Plus, they didn’t measure properly, so we had to knock out a part of one wall.

I miss our old tub, being able to stretch out in it, and soak my shoulders. But the convenience of getting in and out of this walk-in tub that we got from American Standard is tremendous. That part was my problem and my husband’s, and I would rather not be able to enjoy the tub so much as to break a hip. So this is better for us. We watch the level of the water that we put in it because if we put too much, it didn't drain. Other than that, we have been pleased with our experience. The person who came and had us sign the contract was very informative and courteous. Then, those who came to install it were very efficient. I would recommend American Standard..

We did a little bit of comparative shopping. American Standard offered a lifetime warranty, and we also liked some of the features. They had jets and also some heating units that some of the others didn’t offer. The installation went smoothly. They came out, took the old tub out, and put the new tub in. They had to adjust the bathroom door and put in a wider door. That all went well. We also got a new commode with the tub.

American Standard has a lifetime warranty and I needed a walk-in tub real bad. The sales agent was a nice fellow and he explained the whole nine yards. He said he could get it in right away, and although we had one little boo-boo during the installation, we got that taken care of. When I get in and get out of that tub, I feel a lot better. I have bad legs and it has helped me tremendously. I'm just happy with everything and I'd recommend it highly.

I went to a home show and I saw the American Standard tub. I was impressed with it. I looked for another type of tubs and American Standard is a reputable company that’s been around for a long time. I felt comfortable buying the tub from them. I have a relatively small bathroom which means that I have to have something compatible with the size of the bathroom. I talked to the person who was demonstrating the American Standard bathtub and thought that it would probably be a good fit. It's got the seat in it and it’s not real long, but everything that I need is there.

American Standard's ad claims they are the best. However, I don’t like the sales rep because when we had some trouble with the tub, he didn’t answer my call. I did not appreciate that. At first, I knew that the one who installed the tub will be the one to come and speak to us if there is a problem with the tub. But then, American Standard subcontracted it to somebody here from our place. I do not like that American Standard claims this and that, and they will do this and that, and then they don’t do it. That is what itches me.

We were American Standard dealers for years so we knew it was a good company and it was dependable. I had a really good salesperson who caught me at a very vulnerable time but he didn't act pushy. My son then did the installation and he did great. We got the walk-in tub with the fast pump on it and it empties real quick. Having it is very convenient and I highly recommend it. The only thing is when you first get in, you can't turn the little air jets on because they blow cold air.

A representative from American Standard Walk-In Tubs came to my house one day. I like the lifetime guarantee and that everything was stainless steel in the plumbing. My husband was alive at that time, and he had Parkinson’s and was not able to get in the shower that I had. It was so wonderful to have the tub for him. I had home care for him and even the girl who came to give him his bath was thrilled to have it and it was so nice for him to be able to step in so easily and sit there. I love the tub and I know that my husband did as well. I sit myself down in the tub part with the air going. The upper spring, it splatters too much, but I do so much better when I just use the air and sit down in the water. I have a shoulder that the water massages so well and keeps it from being so arthritic. And I have leukemia and so I sometimes do 40 minutes in the tub until I’m almost shriveling.

My American Standard tub is working fine, but I'm not crazy about when I try to take a bath, because I can't stretch out. I wish that I could stretch out more using the tub water, but I just take showers now. The sales rep was excellent and the installers did a good job. They were very efficient overall.

water than to cover my feet.

The sales reps at American Standard were okay. The installation team did the best they could, but we have some scratches. They're not big ones though and it was hard for them to get the tub in there just right. We like the tub, but we need more of the non-slick stuff on the bottom where we sit and for our feet, too. Also, we've got the tube that comes up from the shower wrapped in Stik'n Seal because water goes down in that and we had spots on the basement ceiling. We would recommend American Standard to a friend but we would tell them about these things.

I liked the lifetime warranty and the safety features of American Standard Walk-In Tubs. They also had a very warm, informative and personable guy rep. The installers were super and they told me everything that they were doing and kept me informed. They worked very quickly, quietly and efficiently. With the tub, I’m getting around a little bit better. I asked their rep about bathing in the tub and he said it was fine but not to use the bubble bath. And I didn’t and I just used the body wash. It bubbled and it looked like I was sitting in a pot of grits. But now I’ve figured out to soak then bathe as the water drains out. Overall, others should check out American Standard.

I’m a shower man but my wife really wanted a walk-in tub. The American Standard rep had an equipment with him and he showed us everything about the product like how the doors worked and how it sealed up when you put water in it. He explained the whole ”take the old tub out, put the new one in” and how long it’d take. I liked his presentation and we had no problem with the installation. Everything has been fine.

We weren’t pleased with the two guys who put in our American Standard tub. They were sloppy. They put out caulking around and it was not glued in good. It wasn’t secure against one side of the front of the wall. They didn’t clean the one spot down the basement either. We weren't satisfied and we had to have somebody to come and redo it. He did a good job and he took all caulking all the way around it. The bathtub is fine though and we use it all the time. I was disabled and I liked the easy access to get in and out.

We're getting older and our health situation is a little iffy. American Standard Walk-In Tubs' guarantee was good forever and they would come fix if something goes wrong. Their installers were really awesome. Installation was done in just one day. Our house was very old and they ran into some problem but still got it all done. They even put wood where the wood was not so good on the floor. They're very efficient and they clean up everything. They explained how everything works, so when they left we're all comfortable with it. Also, the tub is sealed and I don't have to worry that my husband is going to fall.

My wife is handicapped and it looked like American Standard would work for us. I use the tub more than my wife and it is okay but the tub was too expensive. If I headed to do it over, I would just have one very similar to that from Lowe's or Home Depot. My brother did that and it only cost him about $2,500 to buy the tub and get it installed, but it cost me about $15,000.

We love our tub. The problem is that in the wintertime the tub takes two cycles of hot water from the heater to fill the tub. The salesman, John **, my wife and I checked the capacity of the heater (40 gallons) before sale and it was deemed sufficient. I am a 78 year old senior on fixed income with diabetic neuropathy who has spent sixteen thousand plus on an appliance that is difficult to use. Rest assured that I will tell my friends and not recommend your product because a salesperson needed a commission or to meet his quota. In effect you have sacrificed a few sales so that one salesman could meet his quota.

The installation was very good and I was very impressed with the installer. I'm 76 years old and the American Standard walk-in tub helps me. It's a lot better than trying to get in and out of the tub. And my legs are better than they were before. It's a great tub and I'm very satisfied with my experience.

I decided to get a walk-in tub when I got older and since I have some problems with my knees, I would need to soak my knees in. I had been looking at American Standard for a couple of years. I had gone to a company over in San Rafael to look but backed off. Then, we made an appointment with the in-home sales rep from American Standard and a nice gentleman came to make a presentation for me and my wife. We stay in a Victorian and we had a concern if the tub would fit in when getting it up the stairs or when it enters the house. The guy took the measurements and talked about the way I wanted it to go. We then decided that it could be done.

The American Standard sales rep was real nice and I like the way he explained the product. The installation team was fine, too.

I checked out three companies and American Standard had a better designed tub and came out the best. The sales rep was really nice. He was also very polite and kind to my mother. He talked to her and I felt very comfortable about getting the tub. The installation team was also very professional. The guy took his time and installed the tub. He broke up the old tub and made sure that we were not being inconvenienced. They closed the door so we wouldn't hear all the cracking and breaking. American Standard is a great tub and my mom loves it. She uses it three to four times a week. The only thing she complains about is that the smaller holes in the tub blow cold air. They tried to fix it several times but it didn't work out. I'm going to have them keep trying and see if they can fix it.

I’ve had a knee replacement, and my only shower was upstairs. So, I had American Standard put in a shower for me, but I can’t use it because the back shelf that they added to extend it to the wall is not leveled. So, when I turn on the shower, all the water goes down and comes around the tub and goes on the floor. So, I haven’t been able to use the shower at all.

American Standard has a good, solid reputation so we bought a walk-in tub from them. Their sales rep was excellent. She was so professional and knowledgeable. She didn’t push us. She wasn’t smart alecky. She was too good. Fact is, I don’t know if we ever bought anything over TV like that before and we’re 72 years old. It’s not customary for us to buy anything we saw on TV. The installation guys were courteous and professional as well. There was no drawback at all. We didn’t feel any problem with having them in our house. The only thing was the price was higher than I thought it would be.

My parents are old, and they come here often and stay with me for a few months, so the tub is for their convenience. They can sit down and take a bath on it. I'm getting old now as well and it's good to have a walk-in tub so I can sit down and take a bath. In 2015, I had a walk-in tub installed by American Standard and spent $14,000. However, I had a very bad experience. I don't like the walk-in tub at all. It's damaged and though there's a lifetime warranty, nothing is good. The water is coming out from the top of the edges and I don't like how they fixed it. The slope is not right and on the edges, they put crack to join the wall and the tub. The level is not in the proper way so whenever I take a shower, the water goes over there and comes out from the tub.

I’ve been thinking about getting a tub for a while, and I saw the ad of American Standard on TV. We called them and someone came to our home. The setup process worked fine for us. The installation was efficient, and the tub is what we thought it would be. It’s quite an expense, but we need it so we put it in and we’re happy. As you get older, it’s harder to get in and out of a regular tub. With this tub, you’re not as fearful of falling and that’s the big thing. Along with the tub, came a new toilet. We like the idea that it doesn't use as much water, but when you flush it, it's not as complete as it should be.

My wife had been looking at walk-in tubs for years. We’d had some people to come out here and the American Standard rep was super. The installers were efficient but they didn’t want to come back the next time to finish the job because it’s too far from where their headquarters are. But they were back out the next day. My wife uses the tub and she loves sitting in it and the warm water. Plus it looks great. I’ve already recommended them.

Our interactions with the sales representative who came to the house were fantastic and he was very friendly. We just called the 800 number and they arranged for a gentleman to come talk to us. The installation team was pretty good. They were tired as they did have an awfully long trip, but they got the job done. I had to call them back because I had a little problem and the guy came back to fixe it.He was also nice.My wife uses the tub all the time. She's a stage four cancer survivor and her joints seem to get sore and stiffen up. She uses it nearly daily and the massage works extremely well for her. I also like to do massage baths and Jacuzzi type of deal, but it’s just not big enough for me. Only half my family can use it. I also don’t need to be put in a mood with its aroma, and mood lights, so I’m already in a bad mood when I get in it. So, they need a model without all the frills. The bubbles and the jets are fantastic if I could just get in there to enjoy it.

My husband got in touch with American Standard and their representative was very convincing. Also, everything went fine with the installation team. In other tubs, we can lean back and relax more. But with the American Standard walk-in tub, we have to sit up in it, so we don’t use it that much.

We had a stroke so we looked into walk-in tubs. The American Standard’s sales representative was good at his job. My son was watching the installers and he thought they were quite good. It was an easy installation because they put it in our basement bathroom. However, the tub isn't deep enough. We've had a lot of hot tubs and we wanted our whole body almost down to our neck to be submerged and there was no way we could get it done. Even the seats were not comfortable, which is where we slide down. It’s more like an upright chair, which was not good. It would be better we could be on the end of the water on the shoulders since that would be the needed massage as we get older. What we get were massage from the middle of the back and the legs. But otherwise, the drain of the tub was very good. The tub does what people say, then it drains itself quite fast, so I don't freeze to death.

I had a knee replacement and the orthopedic surgeon that I had said that if I ever ran across some money that I put myself in one of those walk-in tubs. My insurance company paid part of the cost of the tub. We love the sales rep. He came out here and did an okay job. Now the installation, my husband and I disagreed totally on that. I thought the guy that put it in was a baboon. My husband thought he was great. But he's not a follow-upper. I had places on my wall and my hallway that were never fixed as a result of bringing the tub in. We live in an older house and older neighborhood, and some of those hallways and some of those doorways are not especially made for the tub. So, they ruined the paint on my hallway wall and there was nothing said about it.

I like my American Standard walk-in tub. It looks good, has more jets and the water runs out close to three minutes which is fast. it costs a little bit too much money, but I'm not really paying for the amount. My mother is 80 something years old and I don’t want her to be walking into a regular tub. I would prefer her to go into a walk-in tub where I wouldn't be worrying about her slipping, falling, and hitting her head. Other than that, the sales rep that I talked to was pretty good and knowledgeable. Their installers were excellent as well. After the installation, I turned on the water and it was pouring at the valve. The installers were already almost 90 miles away but they came back to fix the problem and I've had no problem since. But if I did, American Standard has no representative in El Paso that could take care of the problem right now. I would be waiting for two or three days for a person to come out.

American Standard is a brand that I've known that all my life. My mother always thought that was the best company so I grew up knowing that was a good brand. My son got me their walk-in tub because he thought it would be helpful to me, but I haven't had the best of luck with it. I got in to take a bath one time and I forgot to get my towel and washcloth. I couldn't reach them. I'll be 92 the 20th of this month and at this age, I don't remember a lot of things. It took a while to drain the tub. There's no fault in the tub though but it was not what I wanted. I wanted just the tub and a small one. This walk-in tub is big. Other than that, the installers were really nice and very helpful. I talked to them when they were installing the faucets and things and they were telling me about that.

I got an American Standard Walk-In Tub for my wife after she had a stroke. I knew what I was getting and the rep that talked to me was nice enough and he didn't push. The installation went in very nicely. My wife loved the tub and used it quite a bit. But about a year later, she had another stroke and now she is bed bathed. I used thetub a couple of times too and I enjoyed it. My nephew has one too.

I would recommend American Standard to my friends. I was very pleased because their salesman came out more than one time to accommodate my decision-making process which took a while, three months. He was pleasant and when I asked him to come back, he did and told me things that I needed because my electric box needed adjusting to accommodate the tub. It was helpful. Now I can sit down and take a bath. But I wish the tub is a little longer because we're tall. I'm 5'6" and my husband is 6'1/2" so he doesn’t get to stretch his legs out. I wish the tub is a little higher because by the time we fill it with water, the water doesn’t come all the way up above our chest.

The American Standard sales rep we dealt with was very good on how he presented himself and just about everything. It was a positive experience. The installation team was very professional and they did a good job too. Since using the tub, I've been more relaxed. I’ve enjoyed it very much.

The salesman told us a couple of things about American Standard that sold us on them, like good lifetime warranty. He did a good job of explaining stuff to us, except that his notebook wasn’t updated and told us we were going to get some things that we didn’t. But they were just minor things. He was a really nice guy, so we trusted him. We had to have the installation team come back quite a few times though because the box they gave us didn't work. Power kept going out on it and the breaker wouldn't jump. They were from a different company and state so we had to wait for them to come which caused a problem. They put in a toilet for us also and didn’t put the right size ring in so the toilet kept flooding and leaking. They came back for it three different times. Also, the tub costs $10,000 dollars which is way too much money for a tub. I could buy a car with that money.

My wife is 72 years old and I figured that a walk-in tub would be something good for her to use. It would be easier for her to get in and out of it. We had a redwood tub with a shower, but she had to raise her legs to get over the bathtub. That wasn’t happening. I wish I would have just gotten the walk-in shower instead of the walk-in bathtub, because she’ll have better access to the shower in and out. She still has to raise her foot up a good bit just to get in and that’s the problem she’s having since she has a problem with her legs. With a rolling shower though, there is hardly any lift.

American Standard Walk-In Tubs is the worst thing that has ever happened to me. I cannot believe I ever have anything that would turn upside down. It started out last September and they just finished last week. When their salesman came, he was very polite, kind, and very informative. He got pictures of my electric panel and he told me right there that it didn't have enough power available. They had to put a sub panel in. We went for the deal with the Jacuzzi tub then they came to put it in.

I looked for walk-in tubs and Kohler and American Standard were the only two highly rated ones. I got estimates from both and felt like American Standard gave me more input and information than the representative from Kohler, so I went with American Standard. The rep spent quite a bit of time going over what they do and how they do it in which the competitor would just blanket over everything.

I love the bathtub. It's for my dad and he loves it, too. We couldn’t be without it. We had a little issue with it and American Standard sent someone right away to fix it. The only issues I had were with the installers. It took six months to install and that was lengthier than I was told. The installation process was a nightmare but other than that, I’m happy and satisfied.

I have knee problems and with the American Standard tub, I can get into the tub, sit down and take a shower. Whereas before, I had to lift my leg over the edge of the tub, hold on to a shower and not be able to sit down. The team who installed it was late because we were having a bad weather, but that made no difference. They were very courteous and thoughtful in all the things they did. Overall, the tub has been very convenient and my husband enjoys it also. It was better than he thought it would be. For that, we would recommend it thoroughly.

We made contact with the American Standard rep the day he came and he was very cordial and informative. Plus the warranty was an attractive selling point. The installers were very nice. They kept the house very clean and were very efficient in their work. Now it feels safer taking a bath with the tub. I like the way it’s installed in the bathroom, and I also like the Quick Drain feature on it.

American Standard has been around forever. Their walk-in tub is very good but I have questions about the care of it which I need to talk about with their customer care. Other than that, everything is just like it's supposed to be. My husband and I are safer and we are very pleased. Others should try it too.

The rep who spoke with us about American Standard Walk-In Tubs was courteous and nice. My daughter ordered the tub for us and the installation team did a good job. They were courteous, watched what they were doing, were careful about the house and cleaned up after themselves. It took them a day and a half to put it all together and they worked efficiently. I like everything about the tub and I use it a lot.

American Standard has great service and good people to work with. I got the tub a few months ago and the sales rep explained everything to me. The installation was real nice too, and when I had some problems, I called them and they walked me through what to do. It was a quick fix. I didn’t know the tub was going to be so expensive but my mother loves the tub because she can’t sit down in a regular tub. The walk-in tub is really convenient for her and it’s also easier for me to get her in there and give her a bath because I have to bathe her.

I liked the lifetime warranty of American Standard and I thought that was important. They're also an American company and they're not going to go out of business. And when I have a problem, they're going to come to my rescue. Walk-in tubs aren't simple and there are some water things going on. I didn't want to end up with a tub and no support. My sales guy was nice but he didn't have an understanding of the installation which was my only complaint. I told him that the tub was for a rental property and my renter was going to be out of town when this tub was going to be done and I needed to know what I was going to have to do as a homeowner to get the bathroom up and running again in terms of the tiles. The guy didn't have a clue as to what that was going to look like. All he said was everything would be fine and I'll have some tile repair above the tub.

I always go with American Standard for anything that comes into my house because they have the most reliable equipment and guarantees, so I knew I wanted them before I went into purchasing the tub. A gentleman came over here to do all the measurements and told us all the good and not-so-good things. He was very thorough and pointed to us everything he had. Also, one of the things that really got us more going with the tub was the lifetime guarantee on it. So, if anything goes wrong with the tub, anyone will get in time.

I have many health issues and one of them is arthritis, so I can't step into a normal tub and I need a walk-in type. The American Standard tub is doing its purpose, so I don't fall and I can walk in, but I can't do some of the things that I should be able to do. Their ads show a picture of somebody resting his or her head back and feeling comfortable from soaking, but that doesn't work for me because there’s not enough room and I can't bend down enough to get there, and I’m a small person.

We got in a couple of car accidents and my back was pretty sore. We thought that maybe the walk-in tub from American Standard would do us some good, so we checked that out. American Standard's salesman told me it would take two and a half days to do everything. So the installer came in, put the tub together, and then asked me to lie that he got out of the house at 7:30, which I did. But he didn't get out of here until 9:30.

A guy came to my house and explained to me that American Standard Walk-In Tubs are very good and I accepted it. It was a 50 gallon tub so I asked him if my water heater was enough to fill the tub up and he said that it was. So, I established the installation of the walk-in tub which went very nice and perfect. And they cleaned up after. The tub's quality is good but I spent more than $10,000 but wasn't able to use it because the water's not enough for me. The water heater turned out to be 45 gallons only.

My wife is diabetic and she got arthritis in the back and the disc are too close together, and the tub is good for her. I've seen American Standard for years when I go to restaurants, but I saw their walk-in tub on television. When I went online, I checked the best portion that I can afford. Then, a few weeks later, when I saw it online again, I filled up a form. A gentleman came by and called it on me and showed me the product He had done all amazing work, and he couldn't have been better. They have to take a door and two vents out. It is moved in one piece from the kitchen dining room where he cut it out for the panel and he installed the gutter and put the paneling back where he can burrow each other. In doing so, he saved me $600. He was very knowledgeable and he didn't waste any time. The installation was done by a crew of three and each knew what they have to do and they've done it without any supervision.

I have called the company and they have agreed to send me another valve which will permit me to use the shower in a walk in bathtub. The installer, a responsible builder says the part that will be sent will not work any better than the first one, which he says is a funky design. I am 88 yo and hurting. I expected more help from American Standard.

American Standard's salesman was excellent and very nice. I liked what I heard and thought, "I’m just going to go with this." I kept telling him I wanted a more reasonable price as it was too expensive for me. He came down on the price considerably, to the point that I felt I could afford it. The installers were okay and did their job. I've had it for a year and I was using it twice a week, but I’ve cut down to once a week since my water and sewerage have gone up. I like to use it after dinner and I sleep better at night after I’ve been in the jacuzzi. Plus, it helps with my back problem. However, I'm only getting the green light and the rest of the colored lights aren't working. Plus, sometimes I have to flush the free toilet they gave me twice to make it go down. When I need to call someone and complain, I have the name of the person on a card and a phone number. He’s very good about coming and working on what my complaint is. I’m happy with the tub and I’d recommend it to friends.

I heard that American Standard was guaranteed and supposed to be the best. I had an accident and couldn’t get into my other tub after that's why I had to get American Standard walk-in tub and with it, I was able to get in and out easily. It's working out really well but we had a few issues about how the walk-in tub was going to be installed. They had ordered a different kind of tub which wouldn’t have been working here because the salesman said it wouldn’t work. But the gentleman that came out solved that problem and they made it exactly what I wanted. It took another week because they had to order the tub again.

We were at a vulnerable point when I talked to American Standard's salesman. He had a good sales pitch and made it sound like what they had to offer was the best there is so we purchased their tub. When the installer got here, he unloaded the bathtub so that I could see and try it on because they said I could. But it was sitting on my front porch and his truck was in the driveway with a bunch of other stuff all around it so that I couldn’t get out of my garage. Then he went in, removed the old tub, took the old door off and enlarged the opening. We were told ahead of time that the door to our bathroom was not wide enough for the bathtub to fit through and we knew that it was going to have to be enlarged.

I had a good experience with American Standard Walk-In Tubs and I’m satisfied. I’ve known them for about 30 years and I decided to get one after all these years. I had my mind made up even before I even got the tub. I looked at American Standard Walk-In Tubs online and looked at those walk-in tubs and found out how they were built, and they’re acrylic. Some of them got a metal frame. The information I got told me the best one to get because of how they are structured. The people working there that I spoke to didn’t have more knowledge about it than I did. The installation team was excellent but they kept my brass fittings. I figured if they were going to take it, they should have asked me and that they wanted them. I don’t have any use for them but still they took them without my permission. And they left a big hole in the wall and I had to patch it up myself.

American Standard seems to have the best features and reputation than the two other companies we looked at. The sales rep showed us all about the product and we bought it. He seemed to know what he was talking about. Then the installers did their job, went a little beyond the standard service, and took care of some things for us. We’ve had a large olive painting above the tub which they took down and then because this tub was taller, they rehang it properly slightly higher than it had been. The installation took most of one day and was excellent. I use the shower while my wife primarily uses the tub and she is very happy with it.

I feel safer now that I have a walk-in tub and I’m very happy that I decided to do it with American Standard. The one I had was a Jacuzzi tub and it was very deep and very narrow and it was a disaster waiting to happen when trying to get in and out of it. The in-home sales rep from American Standard who was very knowledgeable and friendly went through everything when I asked for a quote. The installation team was very helpful. Everything went very smoothly and they did the installation in one day and I was very happy with the results. I had to call them once for a small problem I had, and the tech came right out and fixed it. I've already told several friends that I'm very pleased with my experience.

My sister-in-law had her walk-in tub installed by American Standard. I was thinking about getting one and then I saw hers. She gave me the seller's name and we took it from there. The way the salesman explained the functions and selling points is very good. The installers were also very good and clean. Though we take showers most of the time, the tub helps with our aches and pains. I’m satisfied with it.

The American Standard sales rep was good. He explained everything. The installation team was very good as well and they did it in one day. I like the additional water jets that the tubs have and since using the tub, I have less joint pain.

We called American Standard to come out. We were looking for information and their salesman was so thorough in his presentation. He was very sincere and not pushy at all. He also answered all our questions and I had a very pleasant conversation with him. By the time he was done, we knew that American Standard was the top-of-the-line and it’s what we wanted. I'm very pleased with the tub and the jets on my feet helped with my neuropathy. It’s very relaxing and I have less aches and pains so it’s a good investment. I already recommended American Standard to a friend.

American Standard has been around for a long time and I've bought a lot of bathroom fixtures and stuff so I know the American Standard name. But as far as the bathtub, which I think has a different name, I saw it online and made a phone call. The sales representative was very nice and I showed her my bathtub. Being handicapped somewhat, it's very dangerous for old people to step in and outside of a bathtub so I said I'll share with the lady that came by. Getting the suppliers and the people that worked in the tub though was a whole different story. Their communication needs improvement. They were not really steady and not really confident. In fact, to get this thing fixed, I had to write their place and had to do some negotiations with them to come out here and fix the thing. There have been problems with the bathtub.

We had had American Standard products before. We started looking around for walk-in tubs and we decided we wanted to have something that everything was guaranteed from now on. The sales rep from American Standard came out, explained everything all the way down to the nitty-gritty of what was going to happen which pretty much happened exactly the way he said it. The installers got it on time and did exactly what they said they were going to do. We had one little crack on the very top run of the tub and they came back to fix it. The tub is pretty costly but we are getting what we are paying for. It's pretty good to bathe a four-year-old in it and the kids and the grandkids are enjoying it more than myself and my wife.

American Standard Walk-In Tubs sent a crew up from Chicago. They were semi-skilled and did not care what they did on the job. They said they drove all night to get here. In addition, they brought up the wrong tub and I had to contest the issue with them. The flooring had to be replaced downstairs for $657. They had to replace the door opening or pull it out to get the tub in there and they damaged the jams and split 'em. They didn't pull a building permit, which was required. Plus, I found out later that they weren't licensed to work in Minnesota. The city inspector told me that they had no business doing the job.

The service personnel were nice but they failed miserably the first month or so. I blame the equipment because their personnel had to come back out here and keep working on it. They had to change the pump motor and drill some holes in it for the heat buildup because these things are designed for people to sit with their back up against there. It never had the same pressure since and it doesn’t seem to have the power that it had when I first got it. The company sold me a crappy product because I spent $15,000 on it and it takes long to get it to work and then it doesn’t work like when they sold it to me. It only lasted a few days before the thing broke down again.

American Standard has been around for a long time and they always had a good reputation. I got a walk-in tub from them after moving to my own home from my daughter-in-law’s condo where she also had a walk-in tub from a different brand. American Standard’s reps have been fine and the boys who installed it did a neat job. I went with their tub because I am short and it was advertised having a low walk-in entrance way. I'm almost 90 years old and I use it for practical purposes. The tub takes some getting used to and the one thing they did not put on it is a very small handle on the right-hand side of the entryway. Though it is not something that can be added, it has to be done in the factory. It would only be a three-inch handle but it would make all the difference in the world. It would be something of a grab bar that would steady the person who's getting in and out of that walk-in tub.

I've always liked American Standard products since childhood. We had a American Standard stool back then, but I’m upset with them now. The guys who did the work were great, but I'm not satisfied with the caulking. It keeps coming off and I have a closet at the back of it, so I need to have them come back. They were supposed to call me back, but they never did. They said that they would do anything that needed maintenance for life. Right now, I’m constantly wiping it down while I’m in the tub so that I don’t have to worry about the moisture and water. But as far as the product coming from the factory and the workmanship, I like it really well. The jets are great and I’m not unhappy with the product. But it would be fair if they would take care of the caulking.

We built our house to be ADA, when we get older and getting wheelchairs. We had the American Standard walk-in tub put it in for later, when we're old and crippled. My plumber who is building the house put the tub in and it’s what I expected. It’s a bath tub that I can get in and any jets, any kind of whirlpool feels good. It’s got a handheld shower nozzle and I use one button, which is to turn the hot water on. There’re two buttons and one does the water. The other button mixes air in with the jets and it’s better than having hard jets on especially if I'm hurting. The water comes out softened and I can adjust how much air I want to inject. There’s also a couple other buttons that my wife messes with. She might as well take a bath because she’s in the shower forever.

American Standard is an old-time name that I had confidence in. The installation team gave me a brief rundown of how the tub works but they didn't go into detail about the functions of the deodorizing attachments that go with it and what to do. So after they installed the tub, I had to call a number and figure out the best way to do things. But I was disappointed in the tub itself when I first got it. It had some problems with the rapid draining and it took me six weeks to get them straightened out, even though I had a lifetime guarantee. Plus even when American Standard decided to do something about it, there were always delays so I was dissatisfied with the service I got.

I had fallen and I hurt myself and I was fed up. We're trying to get into my tub and I didn't call anybody else. I called American Standard Walk-In Tubs because I saw the ad and it was the first one I saw. It was something I wanted and I didn't search to see if there were better prices out there. The sales rep was a nice gentleman who came in on time and our interaction was pretty straightforward. I am happy with the decision to go with American Standard. The installation guy was excellent too. He was here one afternoon and I didn't have a big enough water heater, so he went out and got that. I paid him a check for the purchase and he put the water heater in the tub as well. He had his daughter with him and the two of them did the tub all in one day. I'm really happy with the company.

I’ve got to get a larger water heater since the one that I have isn’t sufficient for filling the tub that I got from American Standard. I have the bathtub for a year now and when I purchased it, the sales rep came out once I qualified and he did a pretty good job. But I have a gas water heater and I should have known that it's not going to do the job so I could have discussed it with their rep who came out. That person could have also done a better job of evaluating the heater's size because the water goes cold before the tub gets full.

I already made an appointment with another company to have them come out when we were reviewing the ads that we’ve seen in the paper. Then, my husband said to cancel the other appointment and have American Standard come out first. If we didn’t like what they had to offer, we could go to the other. Everybody has heard about American Standard and it was their reputation that sold us. Even our toilets are American Standard. Their rep was excellent. He explained in details what to expect when the installers came out and what to expect in the operation of the tub. The two guys from the installation team were great and the quality of their work was fine.

I asked companies about their warranty period for their walk-in tubs as I was looking for the hardware, the pump and all the mechanisms inside and how they were covered. They told me about the tub but they never exactly touched on my question. But when I called American Standard Walk-In Baths, they said that everything had a lifetime warranty including the inner parts and the tub.

The sales reps were very good and the guys who installed the tub were fantastic and cleaned up after. I love the American Standard walk-in tub but I can’t use it. I had heart surgery and I’ve used it about three times but then the tub relaxes me that I don’t have the strength to get out of it. I’m a little scared of falling. But I would recommend the tub to anybody. It also empties fast. If people would have the installers who had put in mine, they are lucky.

It was a horrible experience during the installation. The installer came out dressed in his pajamas. Then, he went into my daughter’s room since the attic is in there in the closet. He asked my daughter if it was okay if he took a couple of pictures. She thought he was taking a picture up in the attic so she said sure. But he stood there and took pictures of my daughter. We just wanted to get him out but there’s been some problem. The water stays on the caulking where the little shelf is. Then the caulking was coming up and water was getting behind it, so we were thinking that it’s possible that it’s going to create mold.

I have multiple sclerosis and I needed to sit down while I bathe. We have had our American Standard product for five years now and I like it. However, the showerhead keeps getting congested. Also, they have to make sure they sell it with a heated seat.

I've heard of American Standard before and they've been around for a while. I spoke with three people. The first person was somebody operating out of an office in the mid-west somewhere. They were pretty good at taking down the information about where we live and our phone number. The next person we had was somebody who purported to need to come to the house and measure the size of the bathroom and check the accessibility down the hallway or upstairs. That person seemed very knowledgeable about the mechanical stuff, however, he didn't really understand where we lived, which is in Massachusetts, on Martha’s Vineyard Island. It is different than Nantucket which is another island in Massachusetts.

My mother-in-law moved in with us and she has arthritis and chronic pain so we went looking for a tub. American Standard seemed to be the industry standard so we went with them. The people we talked to and came out to our house were very informative and helpful and they set up the whole process for us. However the installation people are another story entirely. They came here during a snowstorm so they tried very hard to get the job done very fast. We have been in the process of remodeling our house and we had a problem with condensation for our toilet so we put a mixer valve in the toilet to add a bit of hot water for the toilet not to sweat. The installers put that out, as well as a length of copper, so our toilet was flushing entirely on hot water.

We’re 85 years old and we didn’t want to slip so we got a walk-in tub from American Standard. Their sales rep was a regular sales guy who wanted to sell something but he knew what he was selling. He told us there were two different tubs. There was one that cost about $15,000 but ours was $10,000. We checked the other ones and they were even more expensive. We like the tub very much and it has all the jets. We feel relaxed when we go in there.

My first experience with walk-in tubs was very pushy and pressure selling, and I don’t buy anything from anyone who’s pressure selling. In contrast with the American Standard Walk-in Baths sales rep I dealt with, she was all pleasant, not pushy, and very knowledgeable. Plus, they have a lifetime warranty on the product. Then the installation experience was mixed. The team was very knowledgeable in the plumbing of the tub but there’s an awful lot of carpentry work that went into the finish, and they never had any training on carpentry works. The trim they put around the tub was poorly done but they tried their very best to make it right. A lot of it was covered up when all was finished. So, overall, we’re satisfied.

My husband doesn't get around very well and he didn't want to have to climb into the regular tub. He wanted a walk-in tub and ordered one from American Standard. The installation was noisy, but the installers set the tub up very well and it looks nice. They did a fine job. My husband loves the aroma, the bubbling water, the color, and everything about it. He finds it very relaxing. And he uses it more than I do. When I use it, I have to go to the hairdresser because of the steam. We've enjoyed using our tub and our experience has been successful.

I visited several bath tub people and American Standard's Liberator came up on my computer when I put bath tub in. I clicked on it and it had an 800 number which I called and they said I can only get the Liberator from the manufacturer in Texas. They sent an agent out here and we talked about it and I was interested. It had all the features I wanted.

When the American Standard Walk-in Baths representative came out and talked to us he sold us. He was real good. Our experience with the installer though was not so good. He didn’t have anybody to help him. I had to find one of my nephews to come over and help him. Also I was told the water heater would be okay for the tub but it wasn’t because it wouldn’t fill the tub up with warm water. I had to go back and buy a larger water heater estimated for the tub. But it's a good tub.

The reps and installation team from American Standard did well. I could get in my old tub, but I couldn't get out of it, so I got American Standard's walk-in tub. It was expensive but convenient to use. It has been about a year since I got the walk-in tub and it's a little crowded sometimes, but the quality is good overall.

I got a stand-in tub two years ago and picked the American Standard because we knew it was a national brand and preferred it over something we never heard of. The people who installed it were very nice and we were very pleased with them. My husband has trouble walking and the tub's a great help for him. We’ve been happy with its quality.

I was trying to get a hold of the other companies but they didn’t return my call but American Standard did. The rep was very knowledgeable and told me what size I needed. I trusted him and the seat inside is fine but when I'm actually taking a bath where I want to lounge in it, I have to really scoot down like I’m off the seat to get more water in the upper part of your body. I would like the water to go up over me when I’m taking this like luxurious bath. Maybe the seat should be longer so I can slouch down and I wish I was given the option of a little more leg room because I had a knee replacement and it's hard to have my legs bent when I’m crunched up.

I’ve had the walk-in tub from American Standard for several years and my experience with it has been fine. It’s nice when I got time to be able to sit in it and relax. The only thing is there’s nowhere to put a bar of soap in the tub, so for improvement, American Standard needs to put a place to put the soap in.

My complaint is with American Standard customer service. When repairs were needed they tried to say the product was not theirs, even though it had American Standard emblazoned on it. They then said it was only marketed as American Standard but manufactured by another company, which they took to mean they had no role to play in resolving the issue. Definitely do not recommend this un-American brand!

American Standard is a well-known name from years ago. I called a few other companies, but I thought I’d go with the name I know. The sales rep was very professional and thorough, and he made the purchasing experience a very pleasant one. He wasn't pushy at all and did a very good explanation of what we would get, so we were very pleased and we bought a walk-in tub. The installation guy was very professional, too, and he did a super job. There was just one guy because his partner's wife had just had a baby the night before he came to do the installation. He was so apologetic and he came back Saturday to finish the installation because he was very anxious. The only thing I would change is they have now the free bidet toilet seat, and it doesn't fit the toilet well. They need to take a different toilet that the seat will fit better on.

My wife loves our American Standard tub. She needs it for her arthritis and it’s helping her out. The sales reps were very good and answered my questions. The installers were also good, and we were satisfied with the installation.

My husband wanted to get the American Standard for me because I’d fallen so many times. One time, I hit our bathroom toilet so hard. So, he called them and there was a call right back. The salesman, though, before he left, wanted to come in and see me. I was in bed and my husband was here. He kissed me right in front of my husband. We have guns here and I am just so surprised that my husband didn't wing him with one of them. But that salesman never came back. We have not seen him since that time.

I was curious about American Standard Walk-In Tubs and their salesman came out and told us all about it. He was really good and so we decided to go with them. It's mainly for my wife. She has vascular arthritis and scoliosis of the spine so she can't get into a regular tub. But she was able to get in the walk-in tub and then I would lock her up like she's sitting on there. It gives her tremendous amount of relief. There's a couple of hours that she'll be in there.

I was in the market to purchase a walk-in tub and American Standard had the better cost. The sales guy was good too but once he closed the deal, I couldn't get in touch with him about the actual installation. That was a nightmare. Whoever was installing it didn't know what they were doing. They didn't know to pull the proper permits and they came to the house four times because they didn't install it correctly. There was an issue between the installer and the factory, and it took them over a month for them to get it properly. I didn't care for the process but the product is good. Whenever my wife uses it, she enjoys it. I couldn't really recommend it to anybody though because of all the problems I had.

We thought that the American Standard walk-in tub was overpriced, but it is convenient. The only issue we had was that it took them way too long to install it because the workers were coming all the way down from LA. They had to travel too far. But they were good workers. They did an excellent job.

American Standard walk-in tub seems to have a lot of features and the sales rep thought the tub would work in here but it didn’t. The installation guy took about 6 days instead of three, like they said, and was two to three hours late everyday. Once, it was because he had half the hour the night before to place the stand. Still, he worked good when he was here.

American Standard is a good outfit. My brother told me about them. I bought a tub and a lot of people say it’s a sorry sight but it’s good for me. Then the thing came loose underneath the pipes and they came out here and fixed it. This last guy that came knew how to do it. But the other guy that sold it to me and installed it didn’t know much about it. He’s from Riverside, California. This last guy lived out in Scottsdale. He came out here and put that pipe back together. He’s very knowledgeable.

American Standard came out and showed us everything. My friend got one through another company and hers was $3,000 or $4,000 higher than mine. So when American Standard gave us that bid, we decided to go with them. They put in a new toilet, the walk-in tub and extended our door so we can get in there with wheelchairs and walkers, so it worked out great. My husband and I are not that old, but we were preparing for later days and we wanted to be able to get in our bathtub.

American Standard walk-in tub has a warranty that extends to anyone, like when my daughter is going to inherit my house then it will go ahead and extend to her. The sales rep seemed like he knew everything, which was good since we knew nothing. Everything was good with him and the installation team. The tub takes a while to fill up if one wants to use the soaking tub. But one gets a quick shower if they want the shower.

Two guys from American Standard came and they did a great job. They didn't miss and they cleaned up their mess. They didn't leave anything hanging out or leave any kind of junk lying around. They did what they were here to do and got it done in one day. They had to put up a new door for us. It cost us, but we had to open up that door in order to get the tub in. I was very proud of them. It's easier for my husband to get a bath now. He can sit down in the tub, but it also has a shower part that you can turn on. He likes showers and I like the tub. We've been well satisfied with it and haven't had any problems.

My wife and I are disappointed with American Standard. In the advertising, they showed that this person is lying down really enjoying it. You just can't lie back in it and enjoy the water. You really have to just sit up on this thing and it's just not what it is. I wish I would have bought something better. I would have gotten a sit-down shower. Everybody that worked on it did a good job except that I just couldn't get the results that I expected. I thought that it'd be more of a relaxing type of thing and it isn't.

We looked at two or three different models and American Standard had the largest one. Since my husband is a large man, we decided to go with the larger unit. There was a bit of a disaster with the installation though. They tightened down some of the connections to the water flow too tight. It broke a pipe and we had a lot of damage in the ceiling below and had to have a lot of repairs done. But they got it all taken care of. And then, twice I've had them back out because their caulking job around the tub was not good at all. First, it was sloppy and then it popped up. And the last time, the deck popped up. I just simply glued it down myself and didn't bother to call them. Whatever that company was that installed the tub was not very efficient, but it got done.

The rep came and sold me their product. The only question I had was about the toilet. I have a walnut toilet and he wasn't able to match that up which either had to be done or we won't do any toilets. But he got that answered. The installation team was on time. They did what they needed to do and had to come back the next day for an hour or so. With my walk-in tub, I don't worry about falling over the edge getting out. That's why I spent enough money to put a new room in the house. However, with the way it leans or the lack of angle, there's nothing to redirect the water back into the tub if you splash it onto the edges. So, every now and then, I end up with a wet floor even with the shower curtain in.

The workmen had pleasant personalities. They were polite and we had no trouble with them. However, my parents were a little disappointed that when you put your foot into the tub and if you hit the gasket, it comes out. Older people have a hard time stepping up and over things. And even stepping in there, the very first time they used it, they dislodged the gasket. American Standard had to come back and put the gasket in it. So, that was an issue with it that we think from a planning or design aspect, may be something they could improve.

We responded to an ad by American Standard and their salesman came to the house. We went through the way the walk-in tub was manufactured. He represented that it was the top and it’s manufactured differently than other tubs. He was extremely knowledgeable. He also knew about the other units and had the documents and material that showed how the other units were made. He said that the American Standard tub was made with a different product that's guaranteed. It’s also warrantied for life, not only the product but any repair that would need to be made on it. And that was very significant.

My mother gave me the idea of a tub that she can get in and out of, and American Standard was the first one we called about it. The sales representative was fine and he was knowledgeable about their product. However, the installation team wasn't as great as we figured they would be. They were on time and did their work, but I asked them to not extend to my walls and they didn't take care of it. So, we had to get a handyman to fix it since American Standard wasn't doing it yet. Nevertheless, it's been nicer with the walk-in tub. I have bilateral knee replacements so it is nicer to be able to get in and out. We're enjoying it though it was a little more expensive than I thought it was going to be.

I had my shower in my bathtub when I ordered American Standard Walk-In Tubs. I said that I want a walk-in bathtub with a shower and they told me it's no problem. And so, after I got it installed, which was quite a bit of money, it sure didn't work. I didn't have any room to move and then, the water was on a shelf along the wall. I asked if they can put at least a little drain in there since I couldn't do it myself and I don't want to ruin a going deal. I told them a little pipe from the shower or maybe an inch longer it had to be would do. They said they're going to check that one. So far, I'm still waiting for an answer. Though they called one time and said that's the way they're made, that it's not made for a shower, that was the last I heard.

The American Standard sales representative knew what he was talking about and he answered all of our questions. He told us he had only been doing it for about a year but he did well. We were also very pleased with what the installation team did and they lived up to the TV ad that we saw. They treated our home with courtesy and did a good job. My wife had hip and knee surgery and she's enjoying soaking in the tub. It helps loosen up her joints. She has limited ability to raise her feet and the door could have been lowered a little bit or extended, so it's not such a big step to get in. But other than that, we're very pleased with the product.

American Standard's sales rep was very patient with my husband because it's hard for him to make up his mind. The installation also went well. The only thing that I was upset about was the installer came with a new toilet pipe but left my old one that was all rusty and looked terrible. I asked them while they were here if they changed the pipe with the new one, they said yes but they forgot to do it. But other than that, they were great. The bathtub has been really good and I was very happy. In fact, I get in it at least twice a week.

I've been familiar with American Standard as a trade name for quite some years. I've used some of their other plumbing products. We were doing an online search and made comparisons on user reports and evaluations of various other manufacturers' products. We decided that we were interested in the American Standard. About that time, we got an inquiry from an independent salesperson who was an associate marketer for American Standard. He came out, and we went over the product. We then did some further research. and bought and paid cash for it on the spot. I felt the salesperson was forward. He volunteered that he was not employed by American Standard and that he got a commission. I appreciated that. He also followed up and gave me the information that I needed. We were satisfied with him.

I was impressed by the easy entry, walk out, the drain time and the jets of American Standard Walk-in Baths. The sales rep that came to the house was very professional and explained it well except for the amount of hot water required. We had to put two 40 gallon water heaters in. One 40 gallon water heater will not take care of that tub. He said he warned that that might be a problem but he didn't investigate it very well.

The American Standard Walk-in Tubs salesman did a good job. He had it all prepared and that made him knowledgeable. When you’ve got the tools to sell, which he had, you can sell. Also, their installers were very neat. But one thing that is the matter with the tub is if a person of any size like 5 foot 10, the tub is too small. For smaller people, it’s okay but it's not made for people that have any size. The product is all right but I wouldn’t buy it again. I wouldn’t recommend the tub.

American Standard is a well-known source for plumbing and fixtures. I went online and discovered the person who would install it since American Standard has some written policy that requires that an American Standard factory rep or dealership do the installation as opposed to just getting Joe the plumber which led me to a company down in the Richmond, Mechanicsville, Virginia area. I was in the process of building a house and they sent a representative up there. They did a recon and an assessment of the installation. We talked about the cost and timeframe then I agreed to let American Standard install the walk-in tub.

The sales rep knew the product well and I liked the idea that the door opened out on the American Standard walk-in tub. I’m happy with it so far and now that winter is coming, I'm sure I’ll use it a lot more.

The American Standard sales rep came in very high on the cost so I was going to cancel the order. He wanted $20,000 for the walk-in tub and there was no way that was in my budget but he finally dropped the price down in half. The people who installed the tub also seemed professional and seemed to know what they were doing. The only problem I have now is on the bottom long door, on the outside of the tub, there is a white bar that holds the door in place but the white strip is not holding the door and the door keeps popping open. They also gave me little beads to put in the cup on top and I'm supposed to be able to turn that on then it's supposed to shoot out colors but those are not the things that come through. It’s not an important thing to me but it is not working right. Nevertheless, I’m enjoying the tub. I’m not a shower person but I can sit in there comfortably and be relaxed. I love the tub and the jet and it also empties fairly fast.

My American Standard walk-in tub works okay and any problems we had were rectified right away. I wish it was a little bigger though, and I know it can be made bigger but I don’t want to put any more money into it now.

My ex-husband used to work for American Standard before there was ever any kind of a thing called walk-in tub, so I knew a little bit about them and that they were good. The sales rep was great. I liked him very much. He told me about all that I needed to do and what I could possibly need like a water tank. But I have tried that with what I had which ended up not being good enough and I had to get a waterless tank. The installers were good and they appeared to know what they were doing. They were also neat. I love my American Standard tub. I feel more relaxed whenever I use the tub. I enjoy sitting in there, have a little music and my little candle going on. I've already recommended American Standard to everybody I know.

The installation people from American Standard were not well qualified. The back piece behind the tub fell through on the floor the next morning. I called the installer but he never showed up so I fixed it myself. He put caulking around the tub and the caulking wouldn't hold it. We thought we could put shampoo on the back of the tub but he didn't say that we couldn't put things there. It turned out that there was nothing that would hold it.

American Standard has very good quality product and they weren’t pushy. I liked the presentation and the sales rep at that time was great. Also, everything with the installation was perfect. The whole thing turned out well and I'm very happy with my walk-in bath.

Buying an American Standard walk-in tub is the worst mistake I've ever made. I bought it because I liked the way it looked and I thought it would work out but it didn't. It takes too much time and water to fill up. I've only used the shower and I've only used the whirlpool tub about four times since I've had it. It's way too expensive for what it does. I can see myself having to buy a new water tank if I use it on a regular basis. Also, during the installation, they damaged a door and had to replace another one and there were cracks in the area where the molding meets with the other molding. They even tried to blame the cracks on the wall.

A rep from down Arkansas came out to us and talked about American Standard Walk-In Tubs. I didn't know about walk-in tubs and he forgot some literature, but I talked with him for a while. He mentioned something about health and that time, my wife and I were not in very good health. When he came back, we figured we get one for me and my wife. The installer came with his son and daughter and they were the best in putting up the tub that I could ever see. We had a bathroom area that had a stool and a sink and that room was where he put the bath tub. There's a place there that had a little door and they also moved that out. Then they went to town and when they came back, they had a cabinet set in there to have room for other things. They fixed up all kinds of things in the bathroom. Everything they've done was great and beautiful.

The American Standard sales reps gave me some sort of a discount and then later told me that it has a self water heater. It was appealing and it made sense for people who can't get in and out of tubs. I got the 50-gallon tub and by the time I fill it up with 30 gallons, I will have no hot water to set a temperature for the controller anymore. It doesn't have adequate reheating or maintaining a temperature ability. I have one of those quick-heating units which costs about $1000. It just heats the water up for the moment. So, that's slightly overpriced. Also, it's slate, and not fiberglass. It appears to be much more of quality and it's gigantic in the bathroom. There's no shower curtains constructed for that particular unit, too. But other than that, it's fairly adequate for its set-up.

I have back problems and I thought that walk-in bathtub would be something that would help my back and that I could soak in it, but that’s not the case. I purchased an American Standard walk-in bathtub three years ago. Their sales reps were good, courteous and friendly, and the installation team was nice. It took them half a day to get it all done and they cleaned up the mess. However, I’m not happy with it. It takes too much hot water to fill it up and it runs up the water and the power bill. I don’t use it anymore and I’m just making the payments on it. I wish I could get rid of it.

I talked to two other companies then American Standard's representative came and we discussed a lot of factors. I was impressed with the lifetime warranty and that you had a powered drain. Overall experience was good. However, when I had a problem, it took two and a half weeks to get somebody to come and look at it. The communication with the installers was poor. But once they got here, they were qualified and they did their job well. I love American Standard.

The American Standard name is a good name and their installers were very efficient. I’ve had the tub for about a year now and I use it regularly. I like it. It's good on my legs when I put the action on that massages. So, it's advantageous.

We got the American Standard Walk-In Tubs and the kids love it. I was told that my house's value is going to go down, that nobody wants those kinds of tubs. But my kids think that there's nothing better than those tubs. I'd rather it go down in resale price than me falling. I broke a couple of ribs, I don't want to break anything else. The workmen were very nice and the salesman was truthful. The guys who did the installation had to take out my other tub, take out a window and replace the outside wall too. They did everything and it was a perfect experience.

About a year ago, I purchased an American Standard walk-in tub for its price. Installation was good and those who did it were professional. However, they didn't honor a coupon that they had sent me. They were saying that they had already given me a discount. Plus, three months after installation, a couple of the jets weren't really coming out of the floors and I called to have somebody come out and to this day they have not responded to coming out and checking my jets. I think it's because the owner called to see how I like the tub and we had a disagreement because they didn't honor the coupon and I thought it was unfair. So that's why I still have the issue but otherwise, the walk-in part is my favorite. It's easier when it comes to taking a bath and it is good for my knee.

We've been very blessed with the tub. My wife loves it but it's too short for me. If I get in that thing, the water is just up to my chest. I wouldn't suggest it for anybody that's over six feet. Also, the sales rep at American Standard Walk-In Tubs was a high-pressure salesman. I didn't get excited over him but the installers were excellent. We like the tub, it looks really nice and we're satisfied with it. A little expensive but it's all right.

I'm 75 and I have arthritis. I thought the walk-in tub from American Standard would help me. It was put in by a man who's local. The first time I used it, it was too cold and there wasn't enough hot water. I called him and I told him and he said we could put a booster on it. So he sends out two people who don't have names and don't belong to a company. They came and said they don't have the right kind of pipes and they disappeared. They came back with something that looks like medusa's head and they put it on there. It's not even a booster. They lied.

I asked the American Standard salesperson how long it'll take to install the tub and he said two days. And then, I asked him the price, he said $13,000. I went along with that because I said, "Well, two days. It got to be it." But when they got the payment, they were here no more than four hours. That kind of threw me off because if he had said $13,000, which it got to be 4 hours, then I would have said that was too much. That's the only negative that I have about it. Other than that, everything is fine. The installation team, two fellows, worked quickly and they did a nice job. And the tub was perfect. It's nice for me and wife, we're elderly people. We don't worry about falling or anything.

I had a fall in the bath tub so I called a local company. They said they had a walk-in tub but when they got here, it was a walk-in shower so I called American Standard. The sale was wonderful. The home sales rep explained everything and brought the samples in. However, the ones that put the walk-in tub were horrible. They ruined my trim and my door. The home sales rep brought a carpenter that he got from his own home to fix my house. I won't recommend American Standard, it's too harsh to have your tub put in.

The American Standard Walk-In Tub has allowed me to take a bath by myself and to be more free with it because before I just couldn't get in and out of the bathtub which was great because I'm old. I've had it for a year. Also, their sales rep were nice and their installers were great.

We bought American Standard Walk-in Bath a couple of months ago but I was disappointed because it wasn’t as advertised on TV wherein it shows the bubbles come up around the chest and neck. When I got in it and sit in the tub, it barely came above my waist. I even tried scrooching way down below the seat and still, it didn’t cover me, and I’m not fat. I’ve only used it once and it drained my hot water heater and the water went cold before it got filled up, and we have a 50-gallon gas hot water heater. I used it but I’m sure it would have been much better with warmer water. When we get some money saved up, we'll call the guy that originally installed the hot water heater and see if he has got anything like a hot water on-demand or something and see what we can do with that. We liked the idea that it is American made however, the price was a bit more than what we have anticipated. $15,000 was a big investment for something that we can’t really use.

I'd like to have a walk-in bath even though I don't really need it. I chose American Standard, and interacting with the sales and went very good, and so did installation. American Standard has done very well.

We are in a mobile home and the salesman didn't do the measuring right. It would have been nicer if the salesman had the right information for the installers. Because of the wrong dimensions, I lost the tiles that I had put up on my wall. The installers had to do a lot of work, but they were fantastic and they did a great job. My American Standard walk-in tub has been wonderful and my favorite features are the hot water and bubbles.