ARW Home Reviews
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About ARW Home
ARW Home, formerly known as American Residential Warranty, is a home warranty company that serves all 50 states. Each service call costs $125, and you can choose a local or in-network technician. Plans start 30 days after the purchase date and provide 24/7 emergency response on a variety of systems and appliances.
Visit arwhome.com- Covers systems and appliances regardless of age or model
- Covers multifamily homes and condominiums
- 30-day money-back guarantee
- Coverage caps may apply
ARW Home Reviews
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- 4,945,450 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 29, 2016
When I brought my warranty from America Residential I thought it was something to get your money but no. They are they say warranty it's what they do stand beside everything you pay for in your agreement. A true warranty company and yes I would recommend them to the world... This is a great company.
Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.
Reviewed Sept. 29, 2016
I called because my Maytag was not working. It had a f1 code error. Sears came to my home and repaired it. I am very grateful that I purchased my home protection with your company.
Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.
Reviewed Sept. 28, 2016
Read the fine print. When you think something is covered, it probably isn't or they give you a portion of what it costs to replace. They wouldn't cover my self-cleaning oven, water softener not covered, and my a/c went out and would cost $2900 to replace, and they gave me $1100. I canceled them and went to another company.
Hi Gregory of Northville, MI,
I'm glad we were able to speak today about the problem you had with your past service experience. Thank you for allowing us the opportunity to work together to address the issues that arose during your service request.
Sincerely,
ARW
Reviewed Sept. 28, 2016
Representative kept me abreast of everything he was doing. Also have information on the workings of the fridge. Will look for my next appliance at Sears. He is a very good representative for Sears and the quality of work and service given to their customers.
Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.
Reviewed Sept. 27, 2016
The company is a very good company to the deal which I've never had any problems trying to get them to service any of my appliances for my air conditioner or anything you call in and have them out here, or you can get your own to come in. Really appreciate American Home Warranty.
Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.
Reviewed Sept. 27, 2016
The A/C stop pumping out cool air, the fan continued to work just no cold air. I contacted American Residential Warranty, they gave me the number of a contractor close to me, I called them and the tech that came out identified the problem and repaired it within minutes. The whole process was seamless from start to finish. I am glad that I purchased the warranty and would recommend it to family and friends.
Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.
Reviewed Sept. 26, 2016
My AC blower motor went out. I called my AC and he said it's going to cost me between $500-$600. He was not in favor of dealing with my home warranty company based on his past 15 years experience and dealing with warranty companies. He wasn't expecting a resolution for another 3-4 days. American Residential Warranty took care of the cost, spoke to my AC guy and approved the transaction the very minute I got my blower replaced and fixed. Thank you ARW. I highly recommend them.
Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.
Reviewed Sept. 26, 2016
I am very pleased with the service. The air conditioner blower was damaged. The vendor that came to repair this was very good and helped resolve the problem. Thanks.
Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.
Reviewed Sept. 25, 2016
The air in my house stopped blowing cold so I called American Residential and they sent Moncrief Air to fix it. The servicemen was polite and knew the problem right away. They had to replace 2 parts on the compressor so they came back later that day with the parts and now it's working perfect!
Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.
Reviewed Sept. 23, 2016
My last service request was for my dishwasher. During the time waiting for service, evaluating the problem and waiting for the part to come in I have been contacted several times by the company. They were making sure that I was being attended to in a timely manner. I appreciated the extra service. Just the special calls show us that we are not just a number but your company do appreciate us as much as we appreciate the service given. GREAT JOB ON THIS CALL!!!
Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.
Reviewed Sept. 22, 2016
Dale handled the situation professionally, with efficiency and patience. Which was needed after the debacle I experienced in July. Even in follow up calls to Dale I received the same.
Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.
Reviewed Sept. 21, 2016
I called ARW back in July to have them come fix my dishwasher that wasn't working. They sent a tech out in a couple of days that was very knowledgeable and professional. They had the problem fixed that day and has been working great since. ARW even called me after the service to make sure everything was working to my satisfaction. Great company. Highly recommended.
Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.
Reviewed Sept. 21, 2016
Thank you for being there for my wife and I! Our experience with American Residential Warranty has been great. Over the years between our water heater, HVAC, microwave, fridge and most recently our dryer we have wasted thousands! We've seen these guys on TV a thousand times and finally called. Earlier this summer our HVAC went out. ARW was there when we needed them. The repairman left my wife and I feeling very comfortable and was there within hours. Thank you guys!!!
Thank you for your wonderful feedback! We're thrilled to hear that our team at American Residential Warranty could be there for you and that your experiences with resolving issues with various appliances, including the HVAC, have been positive. It's great to know that our repairman was able to address your HVAC issues promptly and that you and your wife felt comfortable during the process. If you ever need our assistance again, please don’t hesitate to reach out. We're always here to help!
Reviewed Sept. 21, 2016
Have been with ARW for a few years now. Recently my A/C broke on weekend and they got someone to repair it the same day. They came through when I needed it the most.
Hello,
Thank you for sharing your experience with us. We are delighted to hear that we were able to assist with your A/C repair promptly, especially during the weekend when you needed it most. Your satisfaction is important to us, and we're grateful to have you as a valued customer over the years.
Please don't hesitate to reach out if you need any assistance in the future. We look forward to continuing to provide reliable service for all your home warranty needs.
Sincerely,ARW Home Services
Reviewed Sept. 20, 2016
My garbage disposal was acting up. ARW had a plumber come out the next day and authorized him to replace the unit immediately. I could not be happier with the whole experience and how it was handled.
Thank you so much for your wonderful feedback! We’re thrilled to hear that you are delighted with the service provided and that your garbage disposal issue was resolved promptly and smoothly. It's always our goal to deliver efficient and satisfactory solutions for our members, and hearing that you've had such a positive experience reassures us that we are on the right track. If you need assistance in the future, don’t hesitate to reach out. We're here to help ensure your home repairs go smoothly.
Reviewed Sept. 20, 2016
It can be very difficult to take time out of the day to get a broken appliance fixed, so I got an American Residential Warranty plan! When my garbage disposal broke, filling out a service request was simple, and it was repaired within the same week!
Thank you for sharing your positive experience with American Residential Warranty! We're delighted to hear that arranging a repair for your garbage disposal was straightforward and that it was fixed within the same week. Ensuring a hassle-free process for service requests is our priority, and we're thrilled we hit the mark for you. Please don’t hesitate to reach out if there's anything else you need in the future. We’re always here to help!
Reviewed Sept. 16, 2016
I purchased a warranty as peace of mind, but when my refrigerator stopped working the week before I had family coming into town to stay with us, I was extremely happy I had the plan. The refrigerator was repaired and the claim was covered and the plan has already paid for itself in the first year. ARW has great customer service, too, which is unusual this day and age!
Thank you for sharing your experience! It's wonderful to hear how pleased you are with the service you received from our team. We are delighted to know your refrigerator repair was promptly handled and that your plan provided valuable coverage when you needed it. Hearing that our customer service offered peace of mind really makes our day. We look forward to ensuring your satisfaction continues long into the future. If there’s anything more we can assist you with, please don’t hesitate to reach out!
Reviewed Sept. 16, 2016
Water Heater. Only cold water was coming into the faucets. The pilot light was not burning. The heater is gas. The technician replaced a part and light the pilot. I believe the part was a couplet.
Thank you for sharing your feedback with us. We're glad to hear that our technician was able to address the issue with your gas water heater by replacing the necessary part and reigniting the pilot light. If you have any further questions or need assistance, feel free to reach out. We're here to help ensure your system continues to run smoothly.
Reviewed Sept. 15, 2016
The service I received from American Residential Warranty was excellent. This company is professional, reliable and offers fast service. I've called them a couple times and was very happy with my service on my A/C and refrigerator. I highly recommend using them over any other warranty company. Thank you American Residental Warranty.
Hi there,
Thank you so much for taking the time to share your excellent experience with us! We're thrilled to hear that American Residential Warranty impresses you with professionalism, reliability, and fast service for your A/C and refrigerator. Your high recommendation means the world, and we're ecstatic to have earned your trust over other warranty companies. Please don’t hesitate to reach out if you ever need any assistance in the future. We're here to serve!
Warm regards,American Residential Warranty
Reviewed Sept. 15, 2016
I have used American Residential Warranty for a variety of needs for my home (which was built in 1938). The service has always been prompt and professional. I highly recommend.
Thank you so much for your positive review! We are delighted to hear that you've consistently received prompt and professional service from American Residential Warranty. It’s wonderful to know that we have been able to meet your home’s needs. Your recommendation truly means a lot to us. We look forward to continuing to provide exceptional service for your home warranty needs.
Updated review: Sept. 15, 2016
Thank you, ARS!
Original Review: Sept. 15, 2016
I called ARW because we weren't receiving cold air from our ducts. So I was not sure what the problem was so wanted it checked out. They sent a tech out and he said that everything is ok, not sure what the problem is. I mentioned to him that I noticed that they duct work was extremely cold. So he assessed that the duct are leaking cold air. That is not covered by the warranty group. So lo and behold, I got a bill from the warranty group via the air conditioning company for $80.00. This does not make me happy. I have been with ARW for over 10 years, @ $68.00 which would added up $8100. They want me to pay for the $80.00. I will and I will then cancel my service with them and as well as my two family members, which we had them join the group. Moral of the story is... don't ** off the customer.
Hi Vincent of Salt Lake City, UT,
I'm glad we were able to speak today about the problem you had with your past service experience. Thank you for being a valued customer, and we look forward to servicing you in the future.
Sincerely,
ARW
Reviewed Sept. 15, 2016
I recently became a customer of this Company and I immediately was impressed with the service provided to me. My A/C had went down and I had someone out there in no time. I would recommend them to anyone.
Thank you so much for the kind words, Ben! 🌟
We’re thrilled to hear that your first experience with us was a great one and that we were able to get your A/C issue resolved quickly. Your recommendation means a lot to us, and we’re proud to have you as part of the ARW family. We’re always here when you need us!
— The ARW Home Team
Reviewed Sept. 15, 2016
They are there when you need them... Excellent customer service and responsiveness... Thanks!
Thank you so much for the great review, Dan! 🌟
We’re glad to hear that you’ve experienced excellent customer service and responsiveness when you needed us most. Your satisfaction is our top priority, and we’re always here to help. Thanks again for your trust and support!
— The ARW Home Team
ARW Home Company Information
- Social media:
- Company Name:
- ARW Home
- Formerly Named:
- American Residential Warranty
- Address:
- 901 Yamato Road, Ste. 100E
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- arwhome.com
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