ARW Home Reviews

Just to let you know how pleased I am with the prompt service I received when my unit broke. I made a claim and was immediately given a phone number call a repair person and before I could call him he called me and came right away and diagnosed the problem and as soon as the parts arrived he made the repairs and I haven't had any problems since. Needless to say, I am very pleased with the prompt service I received from American Residential Warranty. Their customer service is way above average. Thank you for taking such good care of my problem.

I am so glad I switched to this warranty company.

I have had to use my warranty one time and my experience was favorable. The tech seemed to know what he was doing and was able to complete the repairs in a very good timeframe. He was also very polite and represented the company very well.

Every call I make, every time they come, they are professional. We had commodes unclogged, ac units repaired, heater in attic repaired. They came out really fast and did their job. Great job. I get a call back fast after leaving a message. Good people working there and they care about me and my family.

My experience lately with American Residential Warranty has not be a good one. The last time I called in before getting my sink repaired was a bad experience. I was told that my insurance didn't cover getting my bathroom toilet in the Master room fixed. I paid for the insurance and then my main bathroom went out and they gave me hell. Still didn't fix the problem. I wanted to cancel my insurance.

I had two different service calls one for plumbing and one for my dishwasher. Great people came and serviced the units. In fact a guy from sears came and fixed my dishwasher and a nice person came and fixed my plumbing. I am very happy with this warranty.

I'm extremely satisfied and well pleased with your company. I was with another warranty company prior to coming to American Residential Warranty and they don't even compare! I thought warranty companies were all just a rip off but boy was I wrong! The professionalism and the quality of the repairmen you dispatch are unsurpassed. I don't normally give reviews and quite frankly didn't believe them. I've always thought they were just insiders trying to hype up the company. This is no hype! I'm a customer who is well pleased! And I'm paying far less than I was with the other company. Wow!! Thank you and keep up the good work and professionalism!! A satisfied customer...

Service was on time and the tech was very polite and did not leave a mess. I was glad that it was not the machine itself. Great job! The tech was very knowledgeable of the product, did a complete operation check of machine prior to leaving.

On 12-27-2016, Quality Heating & AC plumbing technician arrived at my home to repair a running toilet in the master bathroom and leaking valves in the guest bathroom. He "repaired" both toilets. On 1-7-2017, I flushed the master bathroom toilet and brown, cruddy water ran over and out of the tank. I called Quality Heating & AC and got no answer; left several vm and kept getting disconnected. I was able to get AZ Plumbing Company to come to my house on 1-7-2017 in the afternoon to repair the broken toilet. AZ Plumbing repaired/replaced the valves and "donut". He stated that the replacement parts were not new as I was previously told. Following AZ Plumbing's instructions, I did not use the toilet for over 24 hours. I used the bathroom before leaving the house on Monday, 1-9-2017. When I returned home that evening, I stepped into a puddle of water in the vanity room and in the master bathroom.

I have had to call American Residential Warranty a couple times this past year. One time, when a company was placing things back into my home and the plumbing backed up. I called. You covered It. Took care of it immediately. I have had no trouble with you. Very Happy!!

My prior claim were handled efficiently and I was pleased with the service. After contacting the company in reference to my ceiling fan I received several conflicting reports of coverage of my ceiling fan. I was with another home warranty company. The problem I had with the other company was brought to the attention of the rep when I signed up with ARW. It's been approximately a month now and it has not been resolved. I was told my fan is covered, someone will contact me which didn't happen. I called again then was told it was not covered. Then another call comes through. I explain my displeasure with the way my claim was handled. I was then informed again the claims rep did not read the plan I purchased and my item is covered.

Was happy with the service and I love my new fan. He was professional and yes I would tell my friends about nice and easy. The fan is just what I wanted. The colors work well with my room and it is quiet. Once again I Thank you. I am glad I joined.

Repairman called promptly. Arrived at appointment time. Was competent and diagnosed the problem and made the repair in less time than expected due to product knowledge and experience. Surprised me.

Made two claims. One for my oven and another for my Heating system. The technician for the Heating system called me and wanted to come over when I was unavailable. I ask to schedule a time. He said he would call back and I never heard from him again. The tech called for the oven, made the appointment, arrived when he said he would, explained what he was doing and why, what part needs replacing. Very professional. He was in and out in 20 minutes.

The A&E Repairman, Will, was the perfect example of how a service provider should be. He was friendly and courteous, well-mannered and informative. He called ahead and notified us of his arrival time, identified himself, and was very respectful. He was able to troubleshoot, explain, and repair the dryer within a short, realistic period of time. We give Will the highest marks and hope he will be informed of his exemplary service! We would also like to thank American Residential Warranty for excellent service, scheduling, and follow-up quality assurance. We will continue to utilize and recommend your service to our friends. Family, and acquaintances! Thank you so much!

I had 2 to 6 appointment. They arrived at 8 pm so that was rather late but the job was done. So far my microwave is still working. This is a good service to have if you can afford the monthly payment. A service charge is to be paid as well.

I contacted ARW regarding my microwave not heating on the morning of December 5 to report the problem. The representative from ARW was polite and arranged for a Sears technician to come to my home in an effort to make repairs. The first available date was December 9, between 8 am and 12 noon. The technician arrived that morning at around 9 AM. He diagnosed the problem and ordered the appropriate part. The technician scheduled a return date to my home for December 20. The replacement part arrived more than one week earlier.

Technician was slow getting the part but after that everything was fine. After the technician came and diagnosed the problem he took several days before he sent the results to American Residential Warranty then he took several more days before he ordered the part then more days for the part to arrive.

12/10/16 - Contractors were present to fix/replace broken ceiling fan (mount dislodged from ceiling), and a light switch panel was burned out; replaced. Contractor needed add'l parts and such to complete the jobs. They rescheduled 12/17/16 to finish. We were satisfied with the work after it was completed. They did a good job.

I appreciate the fast and efficient service that we received with the repair of our upstairs heating system. It was imperative that we have this unit fixed as our children are coming home for the holidays. The technicians were fast and professional. Thanks.

The staff are nice, the technician know their business, some kind of fast work, maybe because take too long for the part to arrive but part should be sent faster. Well the job is done and good, very friendly and professional services and trusted.

The service man was on time. He checked the furnace quickly after hearing the problem. He said he had the part in his truck. He retrieved the part from his vehicle and replaced the old one. He was in and out quickly. I have no complaints and my furnace is working fine now. Thanks Residential Warranty.

The service was professional and he was on time and polite, and knowledgeable about the problem with the dishwasher. Before leaving he made sure that it was running without any problems. He asked if I had any questions or other concerns. He left the work area clean.

I would highly recommend American Warranty to my family and friends. Great customer service. I called to get my washer fixed then I had to recall the service. A technician came out to fix. My second call was on our Furnace. I was hoping the warranty would cover more than it did but at least it covered part of it.

Fast response time, both times, friendly, great experience. I liked getting the heads up calls regarding the times of the arrival of the service tech. And the follow-up call was greatly appreciated. Thank you so much American Residential Warranty.

The Frigidaire Affinity washing machine failed to complete a washing cycle and could not be restarted. I called American on Saturday morning and was pleasantly surprised to be able to schedule an appointment by Sears for the following Monday morning. The technician arrived and checked the machine and found the drum bearing dragging. The price for the repair was more than the machine was valued. He contacted American and they told him to tell me they would contact me about replacing the machine. Three days later, I got a call from an adjuster who told me they would send me a check for the replacement of the machine. I took the $460.00 check and paid it toward a new Maytag washer to replace the damaged one.

Service was quick, repairmen there one hour after reporting it, fixed and out in a very short time. He was very professional and friendly. Would recommend to family and friends. The repairman was very familiar with the equipment and recommended other info. I been with American Residental for years and recommended them.

The service is amazing. They get things done. The people are wonderful. It's so useful. I would completely recommend it to everyone I know. Definitely worth the five stars. Service is so fast and easy. We love it. It's also pretty affordable.

I first had a problem with my plumbing. My toilets would not always flush. American Warranty was unable to get someone out to fix the issue but advised me to go ahead and find someone to do so. I was able to get a company to come out and ARW is going to cover the balance after the $55 dollar initial charge. My 2nd issue was with my refrigerator which was not cooling. They sent someone out and fixed the problem which required a second visit to replace a part. Only costing me the $55 dollar charge.

I have had my home warranty with ARW for a few years now but have not needed to use it and suddenly numerous things needed to be fixed. On each issue from electrical to plumbing when I called them in the customer service was terrific. Each problem has been fixed. Thank you so much ARW.

I had already had a negative experience with another company, so I was apprehensive about trying anyone else. When I first signed up with American Warranty, the rep was very pleasant, and seemed knowledgeable, but boy was in for some surprises. She told me about every plan they offered, and explained why the premium package would be the best choice for me. I asked what all my plan covered, so she began to tell me. I distinctly remember her saying that appliances were covered. If that was the case, I thought surely my issue would be one that the company would handle.

When filing a claim for our washing machine, the methods of addressing the claim did not appear to be well known by the Claims Representative. The Claims Rep explained a check for the amount described in the contract is being processed. When I inquired about a replacement machine, the Claim Rep explained this is not an option. I took the opportunity to explain, both options (check or replacement + difference in money due by the customer) should be available. I asked to speak to a supervisor to help review the process and was passed over to another person who also was not aware of any other options due to the age of the washing machine.

The contractor was great!! He got right on the job and definitely knew what he was doing. The only issue I had was with waiting on hold to get approval. This should all be done prior to coming to my house. The contractor should just have to come over and do their job, collect the check from me and move on. ARW should also be doing the work to finding the contractor. This should not be left up to the customer to find one and then once we do find one go through this whole process to see if they qualify.

Had plumbing issues repaired with no problems and met my expectations. Nothing else to say other than it was repaired with no issues. Although I may cancel my service with your company due to misleading information provided when I signed up.

The serviceman who came to my home performed his duty in a professional manner. He was also respective and conducted himself in a manner that could only bring credit to himself and both Sears and American Warranty Services. He showed his knowledge and skills in repairs of kitchen repairs and should I need another repair in his level I would hope that he would be the serviceman who came to my home.

The service was quick and professional. The service provider was very friendly and professional. The refrigerator was not fixed, because the parts out priced a new unit. The company sent a residual check. Thank you. I will buy my refrigerator on Black Friday.

When I was told that the technician will be at my house between 9 and 12... I immediately thought 10 minutes to 12. He was there at 9:15. Surprisingly. He did what he had to do and out by 10. I was also told that the service will be fast and expertly done.

Complaint resolved to my satisfaction.

I have been very pleased with their prompt service. I don't wait forever to have them fix something. If they can't fix it they replace your merchandise. I would recommend them to anyone that is not handy or just doesn't have the time to call around for a service man. I've been with American Residential for about a year and they are a respectable company. The people they hire to do repairs are polite and responsible.

Professional Garage Doors was the repair company that came out to service our garage door opener. The serviceman, Larry, was very polite and accommodating. When our garage door opener could not be repaired, he installed a new one just as the warranty stated would happen in this type of situation.

This was my first time using American Residential Warranty. The repair person arrived at the time he promised. He was extremely courteous. Did the repair job in record breaking time and cleaned the work area when the job was completed. I was very satisfied with the service.

In the past I called and requested service on the primary pan, I was told pans were not covered. A service ticket was created even though it was not covered. No tech dispatched. When I called for service on my outside unit, was told the pan had to be fixed first. Why do you care if it is not covered? The pan had nothing to do with the service request I was making on the outside unit. We had to suffer through unreasonably hot temperatures, for a week. I have 2 elderly family members and a pregnant daughter in my house. To me this was unacceptable.

Very happy with the service. The tech. was prompt. He was very knowledgeable and took the time to explain his finding and what it took to fix the problem. I would recommend this company to anyone searching for a residential warranty.

My recent experience with your company has been very good. Although we started off a bit slow with waiting for the company to reach out to us & when your water heater is leaking water everywhere, that makes for a tense situation. The gentleman who came to fix it was VERY professional & courteous. He was very knowledgeable and the service was top notch. I have recommended American Warranty to my friends and family.

The A/C went out and American Residential was out the next day and fixed it. The two young technicians were so nice and knowledgeable. This was so important because my mother had surgery and could not be moved at the time. We were very grateful they could get to our problem so fast!

Everything was handled very professional. Appliance Care was very knowledgeable with our make and model of our refrigerator and was able to t/s it with the fault codes over the phone, make repair within an hour once they received the parts.

The service was excellent!!! The service man was very friendly and professionally did his job in a reasonable time. Explains everything to me in detail. Would recommend that company to my family and friends. Your service person arrived on time and every thing went well, Thank you for your service, Have a pleasant day.

At this time having problems with contractor saying they're not getting approval. In the meantime we are cold. Contractor came yesterday said just need a blower and would be back. If didn't come back it means he would have to order. Called warranty group this morning to see what was holdup and found out it's the contractor not giving warranty group diagnosis. This changes how I feel now that I know it's not warranty group.

We were very pleased with the repair of our leaking pipe. The young men who did the work were very pleasant and informative about what they were doing. If we had a similar problem, we would grateful to have them do the work.

I called with my problem (no hot water). They immediately gave me a claim number and found a repairman to check it out, and they kept calling to make sure problem was being taken care of. During this time it was a hurricane going on in Florida where center is and with Matthew destroying Florida, I still now have hot water. Thank you.

Our water heater and dishwasher broke in our rental home. Our landlord has a warranty. Now usually with anything that has to do with warranties it will take forever. This was the total opposite. Fast response time. Like same day. Friendly people. Very helpful. Would recommend to anyone looking for a warranty.

Our AC unit failed to blow cold air so we contacted ARW. They promptly provided me with the name of a contractor to service our unit. The contractor was able to arrive within 3 hours of the initial contact, performing the needed repair in about 20 minutes. Cold AC in Arizona is a necessity, so we were grateful for the expedite service.

I have used American Residential Warranty for several of my appliances (Dishwasher, Stove, Oven, Refrigerator) and they have always been very responsive to my problems with my appliance. And my appliance gets fixed. I am very glad I have ARW.

On 10/21/16, I called the 1-800-341-3624 to file a claim on my heating problem. I was disconnected twice before I spoke with a staff. After taking my information, I was instructed to call Tson ** @ ** after being given a claim #**. After calling this number, the owner informed me that they did not service this area because the distance was too far (only 20-25 minutes) from my residence. I contacted American Residential Claim again to share this information. They asked me did I know of anyone which I did not.

Good day American Residential Warranty... I am grateful for having all of the warranty services you offer. I would've paid an arm and leg if I hadn't been covered with the warranty and we know our home insurance isn't paying for the repairs of any home appliances, electrical, plumbing and electronic devices {tv, soundbar and components/bass box, laptops, etc}... you refer the best companies to get the job done in a professional manner. They call within 24 hrs after I requested a claim and at my home within 48 hrs. I just want to say thank you for providing the highest quality standards of home warranty services.

The hurricane ripped my panel off my unit outside. I called American and I was given 3 names to call for service. The 1st co. did not get back to me until beginning of the week. The Best Co., Harry Bennett - owner called me back right away! They sent a wonderful guy Ezariah and he fixed my problem! Cleaned up after himself and very respectful!!! I was VERY HAPPY! Thanks to all who were involved with my case especially since it was the weekend of the hurricane! So worth having this insurance!! I've told many friends & neighbors!

I reported the claim made an appointment with the repair company and they came out replaced my garbage disposal and it is working perfectly. The second time I've Reported a claim with this company and I would recommend it to anyone. The service is outstanding.

When I contacted ARW the customer service individual was extremely helpful. The repairman that serviced our refrigerator was very knowledgeable and helpful. This overall experience was very satisfactory.

I love the warranty. I made a claim. Same day made an appointment for the people to come out and they came out the same day.

I am happy with the outcome. My Refrigerator was fixed. Thank you: A. R. W. Looking forward to continue business with you guys. Also I will advocate for A.R.W. I will recommend you guys to all of my homeowner's friends. Thank you again!!!

Every time I need make claim it not cover, always don't cover that. I had top package. It always changes. Look for new company.

Upon waking on a Monday morning we found that part of the house was in darkness. American Residential Warranty was quick to give us a claim number and the problem was resolved by 2:30 the same day. We feel very fortunate to be involved with such a responsible company.

ARW did an excellent job of handling my repair cost and also following up to ensure work was completed. Service provider wanted me to pay upfront and then have ARW reimburse me - I told them "absolutely not" - that defeats the whole purpose of having a warranty.

The team that handled my claims were knowledgeable, helpful and prompt. The only thing I do not like which is no fault of the employees is you have to wait 7 days for the check to be mailed.

The first company responded immediately, but did not service LG washing machines. The second company never responded. I was then assigned A&E Sears repair. They arrived the day promised and did an outstanding job. Although a second appointment was made for the washing machine. The first repairman made a misdiagnosis and a second repairman was sent. He knew exactly what was wrong. Thanks to all who assisted me in getting the repairs done as promptly as possible.

Sears repaired refrigerator & dishwasher. Both technicians were very knowledgeable, competent & professional. Both appliances working great now. Coyote Plumbing replaced garbage disposal. The plumber was also knowledgeable, professional & competent. I would recommend both of these companies. Love American Residential, process from calling for service to completion of work went smoothly.

Recently, my ice maker in my freezer stopped working. I called in my problem and I was immediately assigned Sears as the repair service. They came out within two days. The part was ordered by the technician; it arrived with a few days and the technician returned within a week to replace the part. Quite a savings... I paid $55 but the total invoice was $492; the balance to be billed to American Residential Warranty.

In each case where our household has had to rely on American Residential Warranty for service, we've received timely response and excellent service on repairs. Our service calls have always been handled professionally and with experience. Our satisfaction has always been positive.

I had a problem with my heat. I call ARW... They sent a team to repair my heat. The service man and his helper was on time, explain to me what the problem was, and fix it in less than a half hour. I give them A+++.

I am very pleased with the job the plumber did in snaking the toilet and clearing the sewer blockage. I have not had any problems since then. I am quite satisfied with the service from American Residential.

Shamrock plumbing came and worked on my shower in my main bathroom. He was able to fix it where it works very well now. American residential was very quick to help me get someone to fix it. I was able to get it done in a fast reasonable time. Thank you very much...

American Residential Warranty is a great warranty company. When my washer went out call them. Sears was out in two days and my washer was fixed. When my refrigerator stopped working call them and the man was out in three days because it was a Friday and the repairman couldn't come until Monday. Whenever I call the worker are always nice and I have told my friends and family about the company.

So far all people you have sent have done a good job, but sometime they need to check everything. But we love the service you provide to us.

Company called Perfect Weather responded to the trouble call and performed the initial service call on my a/c system. Within a matter of minutes the tech figured out the problem and resolved same immediately. The tech also discovered an additional problem that would be troublesome in the future. He made a recommendation to the company which was approved and taken care of as well.

I called Friday... repair completed Monday. The tech actually drove to pick up the part twenty miles away. A previous ice maker was mail ordered and it took a week to arrive and another week awaiting installation. I'm not sure which scenario is more cost effective from your company's perspective, but generally accept for "critical" services such as electrical power, ac/heating/refrigerator, most consumers would be satisfied with a three day call to repair window.

Tech arrived on time and found the problem, located the replacement part and said he would be back between 1-3 pm. Arrived back at 2:00 pm and proceeded to fix the problem which was not what he originally thought it was. Spent 1 1/2 hours trouble shooting and correcting the problem.

I called about a broken ice maker. The repairman came the very next day and repaired it on the first visit. AWESOME!!

I will give the service I received a 5. Your people are always nice and pleasant and whatever company you select are nice as well. It is a Blessing to be able to call on your company for service on our appliances or the products that we have. I tell people about your company and your services. Thank you again.

My claim is not yet closed, but American Residential Warranty has been very helpful thus far. I only left off one star because the website indicates that you can call in a claim 24 hours a day, seven days a week and it seems that you can only leave your information at this time and need to wait for a callback. It is a bit misleading.

Called to advise of problem with A/C and was told to call Liberty heating and air. I called and was advised it would be maybe two weeks before anyone could be able to look at my unit. They were very nice but just unable to get here any faster. Super nice folks. So I was told to call Alliance Mechanical. I did and they came out same day, serviced my unit and it's working okay. They also were professional and did a good job.

I had a water heater fail on me. They came out promptly and replaced the unit. Can't ask for more than that, I would recommend.

When I brought my warranty from America Residential I thought it was something to get your money but no. They are they say warranty it's what they do stand beside everything you pay for in your agreement. A true warranty company and yes I would recommend them to the world... This is a great company.

I called because my Maytag was not working. It had a f1 code error. Sears came to my home and repaired it. I am very grateful that I purchased my home protection with your company.

Read the fine print. When you think something is covered, it probably isn't or they give you a portion of what it costs to replace. They wouldn't cover my self-cleaning oven, water softener not covered, and my a/c went out and would cost $2900 to replace, and they gave me $1100. I canceled them and went to another company.

Representative kept me abreast of everything he was doing. Also have information on the workings of the fridge. Will look for my next appliance at Sears. He is a very good representative for Sears and the quality of work and service given to their customers.

The company is a very good company to the deal which I've never had any problems trying to get them to service any of my appliances for my air conditioner or anything you call in and have them out here, or you can get your own to come in. Really appreciate American Home Warranty.

The A/C stop pumping out cool air, the fan continued to work just no cold air. I contacted American Residential Warranty, they gave me the number of a contractor close to me, I called them and the tech that came out identified the problem and repaired it within minutes. The whole process was seamless from start to finish. I am glad that I purchased the warranty and would recommend it to family and friends.

My AC blower motor went out. I called my AC and he said it's going to cost me between $500-$600. He was not in favor of dealing with my home warranty company based on his past 15 years experience and dealing with warranty companies. He wasn't expecting a resolution for another 3-4 days. American Residential Warranty took care of the cost, spoke to my AC guy and approved the transaction the very minute I got my blower replaced and fixed. Thank you ARW. I highly recommend them.

I am very pleased with the service. The air conditioner blower was damaged. The vendor that came to repair this was very good and helped resolve the problem. Thanks.

The air in my house stopped blowing cold so I called American Residential and they sent Moncrief Air to fix it. The servicemen was polite and knew the problem right away. They had to replace 2 parts on the compressor so they came back later that day with the parts and now it's working perfect!

My last service request was for my dishwasher. During the time waiting for service, evaluating the problem and waiting for the part to come in I have been contacted several times by the company. They were making sure that I was being attended to in a timely manner. I appreciated the extra service. Just the special calls show us that we are not just a number but your company do appreciate us as much as we appreciate the service given. GREAT JOB ON THIS CALL!!!

Dale handled the situation professionally, with efficiency and patience. Which was needed after the debacle I experienced in July. Even in follow up calls to Dale I received the same.

I called ARW back in July to have them come fix my dishwasher that wasn't working. They sent a tech out in a couple of days that was very knowledgeable and professional. They had the problem fixed that day and has been working great since. ARW even called me after the service to make sure everything was working to my satisfaction. Great company. Highly recommended.

Thank you for being there for my wife and I! Our experience with American Residential Warranty has been great. Over the years between our water heater, HVAC, microwave, fridge and most recently our dryer we have wasted thousands! We've seen these guys on TV a thousand times and finally called. Earlier this summer our HVAC went out. ARW was there when we needed them. The repairman left my wife and I feeling very comfortable and was there within hours. Thank you guys!!!

Have been with ARW for a few years now. Recently my A/C broke on weekend and they got someone to repair it the same day. They came through when I needed it the most.

My garbage disposal was acting up. ARW had a plumber come out the next day and authorized him to replace the unit immediately. I could not be happier with the whole experience and how it was handled.

It can be very difficult to take time out of the day to get a broken appliance fixed, so I got an American Residential Warranty plan! When my garbage disposal broke, filling out a service request was simple, and it was repaired within the same week!

I purchased a warranty as peace of mind, but when my refrigerator stopped working the week before I had family coming into town to stay with us, I was extremely happy I had the plan. The refrigerator was repaired and the claim was covered and the plan has already paid for itself in the first year. ARW has great customer service, too, which is unusual this day and age!

Water Heater. Only cold water was coming into the faucets. The pilot light was not burning. The heater is gas. The technician replaced a part and light the pilot. I believe the part was a couplet.

The service I received from American Residential Warranty was excellent. This company is professional, reliable and offers fast service. I've called them a couple times and was very happy with my service on my A/C and refrigerator. I highly recommend using them over any other warranty company. Thank you American Residental Warranty.

I have used American Residential Warranty for a variety of needs for my home (which was built in 1938). The service has always been prompt and professional. I highly recommend.

Thank you, ARS!

I recently became a customer of this Company and I immediately was impressed with the service provided to me. My A/C had went down and I had someone out there in no time. I would recommend them to anyone.

They are there when you need them... Excellent customer service and responsiveness... Thanks!