AHW Home Warranty Reviews

Amazon Home Warranty Appliance Repair was able to repair my dishwasher the next day and was knowledgeable about the mechanics of it and fixed it in about an hour. He left no mess and ran a test cycle asking that I call if anything didn't work just right. I didn't have to call because everything worked perfectly. I highly recommend Amazon home warranty.

Excellent Customer Service. Very professional, friendly and helpful. If you file a claim they try to send a technician the same day, so you do not have to wait to fix the problem in your house. I would Highly recommend them.

I can't believe how easy it is to file a claim with Amazon Home Warranty. My customer service rep was the most helpful person. She really seemed concerned about my issue. I'd recommend amazon home warranty to anyone who wants the peace of mind from home and appliance repairs.

I'm a new customer with Amazon Home Warranty and I have not yet submitted a claim. I purchased a multi-year policy that appeared to be a much better value than other home warranty companies were offering. Only time will tell and you can believe I will report back if that does not turn out to be the case. I called customer service to get a copy of my contract. The original salesperson promised to send me within 45 minutes. It arrived on time.

Well discussing their charges it’s very reasonable to mean they have reasonable prices than any other company offered. So, in my opinion, their services are very beyond other companies. And I would highly recommend them to others.

I am looking for a new company to manage my household claims and then I found Amazon Home Warranty which is providing a great service for everything that I want. And suspiciously they are very experienced in their works.

I got a plan with them and they said if you canceled within 30 days they will refund your money. I canceled within those 4 weeks and now they won't give me back my money. Stay away from them don't want this happening to others. Managers name is apparently Carlos all he does is hang up on you when you call.

I am very pleased with this company! It was a referral when I purchased my home through my Realtor for years. I was happy to know she trusted them so I accepted the company. I made the right decision cause there is always issues with a New home.

I am looking forward to sharing with my family and friends that how I experienced to be work with them. And I think my family and friends get them too for their homes. And I surely knew that the people who were living around me will definitely use this service.

I have nothing to worry about my household product because that’s are in the right hands. I feel secure after using Amazon Home Warranty and especially by their services. After broken the coffee maker I experienced their services that how much they care about their customers.

For a while, I am using another company for my households but they charge a lot for a single work but after using Amazon Home Warranty I saved a big amount of money and used them to buy a new sofa for my living area.

If someone suggests another company for my home I will surely ignore them because I am very satisfied with the Amazon Home Warranty and you will also because they know how to satisfy their customers and deals with their problems.

Had a great experience personally with Amazon Home W. Wife called them about our stove, tech came 3 hours later. Have to compliment them for the fast service. I've had plans with another home warranty companies and was very dissatisfied. I'm happy I found this company.

Kept me informed daily as to the progress of my claim. Overall very pleased from the customer service. Used them several times over the years. Representative are good and knowledgeable, and they taking care of thing quickly.

My microwave broke and it would take three weeks, for the parts to come. The parts for my microwave never show up. I called customer service and they asked to to wait over the weekend end to give it a chance to come in. The parts never came in and I called back and they stated that I would get a refund for $300. Now, they are telling me that it will take three week and five days before I get the check. In total I have been without my microwave for almost two months. This is very unacceptable. I would not recommend this company to any of my friends or family.

Please do not use this company! They are the worse home warranty company that I’ve ever experienced! Customer service is horrible and the company they send out to do the repairs are not the best companies. They will not pay you when an item can not be repaired! Horrible service.

I had a service call for an appliance repair company to repair our refrigerator. The company showed up, I paid my service fee of $75. As it turns out they had to order a control board, so I lived out of an ice chest for 10 days. As the repairman was repairing my refrigerator it so happened that my dish washer latch had broken, I called Amazon and tried to set up a repair for the dish washer. I was told that the latch is NOT covered, just working parts i.e. leaks, seals, gaskets, etc. I get that, however anyone that owns a dish washer knows that IF the door latch does NOT engage the entire dish washer will NOT work, you can't even turn it on. As a result I decided to cancel my policy AFTER the repair had been done on my refrigerator. MISTAKE.

Horrible company! I was talked into this sham of a home warranty by AHW sales rep over the phone and told it was the same as American Home Shield=had them for 6 years. It most definitely is NOT the same. After at least 60 days my hot water heater broke, repair tech recommended new hot water heater since it was 20 yrs old. He said most last about 10 yrs. AHW notified me to read the contract because they pay to repair hot water heaters but don't replace them. A few months later my dishwasher broke, repair tech notified AHW that the part was no longer available. So AHW's solution is to send me a check for the amount that the part would cost IF it was available ($250). I said, what the hell am I supposed to do with $250?

The moment when I called them for the initial claim, they started treating me with the utmost respect. Booking the claim was very simple and their service was prompt and efficient. They provided a great service at a great price. I can't stop thanking them for the timely service. I have already recommended Amazon home Warranty to my friends and neighbors. Keep on doing your good work..

Paid 3 years of coverage. Then paid for service call visit. Was told it was covered then received a call the repair was not covered. Why do I have a warranty if my simple appliance repairs are not covered. I feel like something's wrong here. Going to call Attorney General and request an investigation of their practices.

The professionals at Amazon have been helpful throughout our experience with them. When a repair was needed on our home they got the professionals there to take care of the necessary repairs. So far so good.

I bought this in Jan, had to file a claim in Feb, denied saying pre existing, even if I am not aware of it. I decided to cancel and was charged 125 for 1 day of coverage. Feel cheated, will never recommend them to anyone.

I have tried contacting Amazon Home Warranty to cancel the policy and none of the numbers that are affiliated with this company on their website are valid. I am very disappointed and upset over this. When I am directed to the department of my choice the message says the number is no longer in service. I cant understand what is going on. I pay every month but whats the use of having a policy with them if you cant get a hold of them. Im not sure if they are still in business. This is so crazy!

My experience was the best it could possibly be. The representative was very informative, answering all my questions and concerns and his attitude was awesome. The price was perfect and affordable for me and it's good to know my home and its contents are covered, because life happens. Thanks for a great customer service so far!

We switched from American Home Shield after 15 years of service because Amazon Home Warranty offered lower prices and promises of identical/better service. To date, we've had two service calls. The second (ice-maker) seems to have been handled quickly and efficiently. The initial service took Amazon 15 plus days to determine they didn't have a qualified local technician (pool heater). They authorized us to find and pay a local provider and promised immediate and complete reimbursement.

AMAZON HOME WARRANTY COMPLAINT. I have been in Real estate for many years and have purchased many home warranties, mostly for my clients as a service I provide. So, I November 2019 after seeing adds for “Amazon Home Warranty” I thought amazon is a good company so I thought I would switch the Amazon for my future purchases I purchased one for a client AND decided to purchase one for myself. Not knowing that “Amazon Home Warranty” has nothing to do with the reputable Amazon Inc.

The worst experience I’ve ever had... changed home warranties and went with them as their prices were better (should have been a hint). Our washer broke (leaking water and sounded horrible) so we called and they sent a person over. Gentlemen looked over and said we need gaskets and hoses. Then Amazon called the next day and denied us? Why? Isn’t a home warranty supposed to fix these items? After numerous calls and arguing back and forth they still think we did this to get money... I just want my washer fixed... OMG horrible people and horrible company.

I first signed up for AHW services back in June 2019 after getting a decent quote from this in comparison to the current home warranty company (American Home Shield) that I had at the time. I regret every single decision about this. This is the WORST home warranty company I've ever had to deal with. Aside from my experiences that I will go into detail regarding, their customer service reps absolutely are unprofessional, rude, and cannot communicate whatsoever. I had two experiences back to back that really made me realized 1) read the contract in FINE detail and 2) never go with the cheapest option out there.

Gas furnace was not working. Called for service on one of the coldest days of the year. Was told that it would be 1 to 2 days before a service tech would be able to come and look at the furnace to evaluate the problem and contact Amazon Home Warranty for approval. I was told that I could get my own tech to come and check it. I did that and got a licensed tech to come in 2 hrs. He checked the furnace and said that the gas valve was bad. Would have to be replaced. I called Amazon. The tech spoke with a rep from Amazon who said that the valve is not covered. The valve is one of the main components of the furnace! I now know that the home warranty business is a RIP OFF!

I submitted a claim for my HVAC system six months after joining Amazon Home Warranty. The company they sent out misdiagnosed the problem as a coil leak and requiring Freon. Amazon decided that this was due to poor maintenance. They asked the servicer if this was due to poor maintenance and the servicer told Amazon that they could not determine that. Amazon denied my claim. The servicer came out to do the repairs at my cost and it was determined that their inexperienced tech misdiagnosed the problem and that it was actually a compressor failure as determined by the owner of the company.

I switched from HMS to AHW, and I started with them in July. Their service is better than HMS. I just use their website and I never talk to a live person. They sent out a great mechanic for my latest claim and I have an excellent review for them. So far, so good with AHW.

I contacted Amazon to have my kitchen plumbing drainage serviced due to an overflow. I was told by an Amazon rep that we would be contacted by the company that would be servicing our kitchen sink momentarily. I waited several hours and never received a phone call from any type of company or even Amazon that would be taking care of our drainage problems. I contacted Amazon at 7pm on Friday, the same day I called and was told that they could could not help me until the following Monday during normal business hours. I asked that if anything happened over the weekend they could not provide any type of service calls over the weekend. Business could only be conducted Monday thru Friday during normal business hours. DO NOT purchase ANY TYPE of Amazon Home Warranty. Amazon is a terrible company to do business with.

I was sold a bunch of garbage! I paid 3 years upfront. 6 months later I needed a plumber. It was a Friday morning. They stalled long enough until they said it was too late to provide me services, that I had to wait until Monday for that department to open to get authorization. Mind you, I have 2 toilets flowing over in my home with a disabled person living here. I read in the contract that they provide emergency services, yet they told me that they don't. I put in a claim for the $500. I spent on a plumber to fix my problem. They told me to wait 6 weeks.

Paid $2500 for 3 year coverage. 3 months in I made 2 claims. It’s now 2 months on - neither is fixed. Multiple calls - no joy. They outsource the repair and repair companies are terrible. Was told I need to follow up with technician myself when they don’t turn up. After total failure to get either item repaired I told them I wanted to cancel policy. After zero repairs they told me all I would get bracket is $1,100 of the $2500. The supervisors are rude, unhelpful and offer no resolution.

My experience with Amazon was a total nightmare. My HVAC compressor broke after 16 years, and was told by Amazon that if I did routine service that it would have been caught. I have records, refuse to fix.

Contacted online customer service to open a claim. Process was easy to complete. AHW sent an email with contractors information within 24 hrs. That’s where it became difficult. Too contractor 2 weeks to get back with me to set up an appointment. Contractor did not show up for first appointment after we waited all day. After a week he came out diagnosed the problem took our service fee money and was never to be heard from again. He had stated he was unable to get paid the amount required by insurance to get it fixed. Contact AHW explained what happened. They contacted 2 more contractors. Finally get someone to come out. He also stated there is a problem getting insurance to pay for problems to fix. That problem was fixed.

Have had terrible experience with Amazon Home Warranty. First time I had a claim, it was for an air-conditioner. A small part needed to be replaced, but they would not "authorize" the repair company to procure the part until after several phone calls, and a simple repair took more than a week. Second claim, freezer not working on refrigerator-freezer combo. Sent out a very shady "repair" guy who only used a blocked number for contacts. He took the service fee, said he would have to order a part, and was never heard from again.

I was skeptical at first leaving American Home Shield home warranty company because I was with them for 16 years. I am so happy I did. The service is wonderful. They are quick to respond and never have to call because company didn’t react in a timely manner. The other perk is that it’s much cheaper and half of the copay. Thank you Amazon Home Warranty company.

Our heat stopped working, and the contractor sent by AHW identified the problem as the furnace fan motor having failed and got a replacement part delivered and installed in less than a week. While installing, he found that dirt and seal leaks of the fan would weaken the motor, and he cleaned and resealed at a reduced charge, since we were AHW customers (these items not covered by AHW). Better service than we have had in the past by the company that originally installed our furnace.

I am glad that I purchased the AHW home warranty when I bought my house. Since it is an older home, you just never know. When my dishwasher leaked onto the floor, I called for service. The contractor was on time and fixed the problem. I will certainly be renewing this February.

I was very disappointed in overall customer service and execution of my warranty - I was called this year and sold on what I was told was excellent customer service to pull me away from AMERICAN HOME SHIELD (which I know has rude support) so I decided to move after 17 years. Being promised all my equipment ac/heating (as I explained they were original to the home) would be covered.

I had the pleasure with talking to customer representative Sunny about becoming a new customer with AHW. She explained everything to me well and was very patient as I asked questions. After going over everything with Sunny I’m pleased to say I’m a new customer. Thank you Sunny and AHW.

He was very clear in explaining the policy I picked and did not pressure me into buying other options. He was very helpful and took his time with me. That's why I purchased the warranty with Amazon Home Warranty.

I spoke to Cynthia from Amazon Home Warranty who was very informative on what was offered. She did not attempt to downgrade the other home warranty companies but focus on what her company can offer. Very professional.

Signed up for Amazon Home warranty based on reviews and had what I thought was a great salesperson. He "guaranteed" me my furnaces and air conditioners would be covered. Well, three months after moving in our furnace stops working, and I call Amazon who sends out a repair guy. Repair Guy says we have a cracked heat exchanger and basically need a new furnace. Not good news, but hey, we have that home warranty! The next day I get a call from Amazon - it TURNS OUT in the small print it says it doesn't cover replacing a furnace for a cracked heat exchanger, basically about the only thing that causes a furnace to need replacing. What a crock.

I signed up for Amazon. I called them for a repair on my a/c. A technician came on Aug. and told me that they don't spend any money on repairs. He charged me some fees and said that he will put a "Patch" on the unit. The unit is making a LOUD noise. After 3 months of me calling them and they giving me the run around, they made me said on a "Recorder" line the the unit is working and they won't fix it properly. The unit makes a loud noise, after the technician worked on it. Amazon is a big scam and wasted so much of my time. I'll go back to AHS and never will back with Amazon. Stay away from them!

Amazon Home Warranty is very dependable and worth every penny. We have recommended AHW to our neighbors and plan to continue to be loyal customers. We also have AHW on all our rental properties because the peace of mind is priceless for us and our tenants. Don’t hesitate to be protected.

Before picking a new HW company I gave them scenarios and asked if certain things would be covered vs not because I've been with other companies so I know how this goes by now. They were honest about what they cover, it's pretty straightforward in the contract as well. I went with AHW.

Consistent communication is very important for me. When I opened a claim, I spoke to the same two people the entire time. I hate when companies have you speaking to multiple people and AHW doesn’t do that. The rep constantly checked up on me to make sure everything was going smoothly and I respect and appreciate that from a company.

I recently submitted a claim for my stopped up sink drain. Within 2 hours I received an email with the name of the plumber and a date for the sink to be repaired. Two days later my sink was fixed. I’m a realtor and I’ve been dealing/working with home warranty companies for years. Most of them feed you lies and don’t cover anything once you put in a claim.. This company is the most legit I’ve seen so far, they are covering my claims. Amazon Home Warranty not only uses reliable and expert companies but they facilitate their claims in an efficient and rapid manner. I would recommend this company without hesitation.

My house is 6 years old, had some heating issues, called and filled the claim, after 2 weeks me calling every day Amazon and the A/C company finally I got the answer Pre-existing condition. What a joke!!! Customer service rudeee.

WARNING!!! This company is a SCAM! Their website is lie after lie. They hire unqualified service companies. Amazon Home Warranty issues a very low Purchase Order to the Service Technician, which will never come close to paying for the repair. The rookie technician troubleshoots the problem and tells you that Amazon has only authorized x amount to pay for the repair and if you want them to fix it, then you will have to pay a high difference. Or an Amazon representative will call you back and tell you that item is not covered. They have limited hours they are open and when you do finally get to speak with someone, you can hear laughing and partying in the background.

I called Amazon for a leak and defrosting problem which was causing for the water to come out of the freezer door to the point my wooden floor underneath the fridge started to saggy and wavy. I made the claim and waited for their response which said they referred it to a vendor and the vendor was supposed to call me the next 24 hours.

I have waited for one hour and hung up the call as I couldn't talk to one. I will wait for one more day and will cancel this service. When I signed for Amazon service I was expecting a better service. But now when the issue occurred, their service is horrible.

The guy who helped me was very knowledgeable and nice to speak with. He offered me an good deal I couldn’t turn down. I have had home warranties for over 20 years on 4 homes and this is the best deal I have gotten so far. I hope the service is as amazing.

This company contract is horrible. I was with another company for 5 years and had issues with the customer service so I changed to Amazon, big mistake. My boilers went out and when no one called from their assigned repair company we called are own, knowing no repairs would be made without their approval. They got the information from the repair company and screwed around for 3 days (while we had no heat in the house) and kept saying "We'll have an answer in an hour". 3 days later they denied the claim due to a cracked heater exchange, which is in their agreement as not being covered, including a huge paragraph of other stuff they don't cover for heater repairs. Sadly the joke was on me because the old warranty company I had would have covered it. Amazon has more details on what's not covered than what is covered. A very expensive lesson learned.

We hired Amazon Home Warranty because we have had a generally good experience with Amazon for other services. The warranty department is horrible! Our Samsung refrigerator ice maker stopped working because a part fell off. I called and was assigned a repair company. The repair person came out and said he would order the part. That did not happen. It took 3 weeks to get Amazon to change the repair company to another company. That company came out and said that Samsung no longer makes the part for this refrigerator. Amazon said that it could not be fixed.

They provide excellent customer service. I spoke to a lady named Sunshine, she was so professional and beyond helpful. Our oven would not heat. I called AHWarranty and they immediately got ahold of a repair shop near us who came out and repaired our oven. The company took care of all the issues that we had.

How do they have so many stars? Customer service is horrible. No matter what time of day you call, you're on hold for a long period of time. I referred them to two friends and they are both livid with me as they have so many stipulations in their contract to cover themselves for not covering items that would easily be covered with 2/10 and/or American Home Shield. They kept me waiting almost a week to only deny my claim for rust. They had my tech come out three separate times, which meant I had to be home each time. The first time he arrived it was 5:30 pm and their office hours for maintenance work is open until 7 pm; however, he was told they were gone for the day.

I took it under myself to use this company because listening to the sell person I had the right warranty. But I was complete fool. They talk good and when thing happen you are on your own. No if and buts you have to come out your pocket even you been paying monthly. I have a A/C to go out I had to come out of my pocket. I had a electrical box to need some repair I had to come out my pocket. If you ask me you will set up you some repair funds as I did in the bank and keep my money in my pocket. I say you better not be a fool to uses this company for your repairs because you will be paying them for yourself. This beat me I cancel my contract. This fool draft 200$ from my account without my permission so don't let them draft money from your account if you be talk into it. Use your bank account so you can stop payments. AND they are all the same. None of them is good. When you have a big amount to be paid you are on your own to get it paid.

I call customer service about my AC. It took about 4 days before plumber came out. When they came out they call customer service. They told me and customer service that I will need a coil and heat sensor. It would be 1800. A new AC it would be 3600. They refused to pay NOTHING. I WILL NEVER USE THEM AGAIN. What is the use for home warranty if they won't help when thing breaks down.

I purchased Amazon home warranty and created a claim after 20 days, nobody showed up to fix my AC even after calling them 3 times within 1 week. I finally learned about them and canceled my home warranty within the first month but they did not return the whole money. Customer care agent was very rude and not responsive. They put me on hold for more than 40 mins every time and hang up the phone. Don't waste your money on this company. They are cheaters and scammers.

We had this coverage for a rental home we have in NC. We had a plumbing issue and when I first called to open the work order, they assured me that we had the coverage for the issue. Later, they refused to pay for any of repairs because they said it was pre-existing because it was galvanized piping. They were so very rude to the plumber when he spoke with them and just as rude to me when I spoke with them. Their customer service is horrible. We will be cancelling, as this is a waste of money. Also, come to find out, they are not affiliated with AMAZON, which is very deceiving.

The rude boy who claim his name is Mark said they can't fixed my duct work on air conditioner, they don't have responsible people working for them in Mississippi, this company is just a hot mess.... Giving Amazon a bad name.

Please do not waste your money or time!! I switched from American Home Shield because the representative offered a better deal. My air conditioner stopped working. Amazon sent a service tech out to my house and when he called to get authorization for repairs, Amazon refused to pay for anything. I wasted $60 for them not to repair my air conditioner. The customer service rep was extremely rude and disrespectful.

My fridge went out recently, I called to file a claim for service. They set up an appointment with a contractor to figure out the problem. He was on time and was able to fix the fridge. Amazon Home Warranty has a great plan as far as pricing goes and good contractors.

Amazon Home Warranty has extraordinary service. They were very quick with my emergency air conditioner issue. They told me to shut it off and the company came out the next day. Thank goodness they were able to fix it that day.

Updated on 02/14/2020: We got this service in April 2019. I allowed them to talk me into their service as opposed to the one we had. They guaranteed complete service and service calls would be cheaper as well as monthly payments as a "special" for one year (after which the monthly charge would increase). This sounded so good we canceled the home warranty we were with to go with them. WHAT A NIGHTMARE!!!

I am so glad my husband got Amazon Home Warranty. We have warranty only on the appliance in the house and our AC went out and it was repaired in no time. I encourage everyone who has a home to invest in them because you will not regret that you did.

Wording on items covered is very tricky and can be used to avoid coverage. THIS COMPANY NOT ASSOCIATED WITH AMAZON.COM. Once I got response and said will fight this. Answer was, "We will just cancel warranty." This was fine yet three weeks later nothing refunded. Makes sense as agent threatened cancelling refund if I share my experience. The only way we know how these companies work is sharing our experiences. Good or bad. I personally do not recommend Amazon Home Warranty.

Tim the sales rep sold me a home warranty on a home built in 2009. Will tell you everything you want to hear to sell the warranty, then when you have an expensive repair they will ignore your phone calls and tell you the equipment failed due to negligence or improper maintenance. Was left with no a/c or service on top of hours of wasted time trying to deal with multiple employees that are rude and hassle you instead of giving you your money back. It's for basic repairs. The warranty is a waste and the service is beyond awful. It starts with your sales rep. Don't sell LIES. Backup what you say and if you can't don't hassle the buyer refund the money and charges. Can we charge fees for lousy service and false advertisement!!!!

Awesome service. Contractors come out in a very fast manner and they have been professional. I like that they cover all appliances that I have made claims on and I will for sure recommend them... Great.

My wife and I have had several home warranty companies over the years. Amazon Home Warranty is by far the most straightforward and helpful of them all. The service they have provided for me, I’ve been grateful for because dealing with these companies can be annoying. But, again, they are by far the best warranty company we’ve dealt with yet.

My dryer failed Thursday night so I called AHW and they sent help right away. The guy arrived on time, here for about an hour and 15 minutes. When he found the problem he discussed it with me. He put my machines back into place, cleaned up and left. Very happy with AHW’s response and how they handled my issue, no hassle and very professional.

The service was fast and top notch with Amazon Home Warranty. The company got someone out within 24 hours for my claim. I find that to be great service. They made my concern their concern and I appreciated that. I will be sticking with this company.

Air conditioning system stopped working. It didn't run at all. Technician came out and replaced the capacitor. I received great service and technician. I am happy and satisfied with their service they've provided thus far.

I am giving them 5 stars because they stick to their word. Not a whole lot of others do that. Since I’ve had Amazon Home Warranty I have made claims on my oven, disposal, and dryer and they’ve come through every time. They’ve met my expectations.

I am very happy with this company. I have used AHW twice in the last 4 months and they delivered both times. My husband filed a claim which was fixed in around 2 days. And my fridge was fixed next day. So far we’re content with AHW.

I’ve read a lot of reviews for Amazon Home Warranty and had mixed feelings at first about signing up. I decided to call and had a good experience with the rep I spoke with, he gave me a good package quote so I decided to join. So far they fixed my toilet, they had a plumber come out next day. I have also had good experience when my refrigerator needed a motor. Amazon Home Warranty got that fixed within 2 days. Recently, my AC was not cooling which I saw was a common thing in the reviews. Amazon treated it as an emergency claim and fixed it first thing the next day. The tech was in and out. In the end they did save me decent amount of money and hassle. I have nothing bad to say and AHW, nothing but positive experience. 5 stars across the board.

I am happy with my purchase with Amazon Home Warranty. They gave me a good price deal to cover my rental property & I am also grateful they were able to fix my tenants air conditioner system that same week.

I was referred by my neighbor of four years to Amazon Home Warranty. She uses them and recommended I use them as well. I did my own research and decided to pick amazon in the end. Recently I had issues with the icemaker on my fridge, they came out the next day and had it fixed in about 45 minutes. That is great service and very quick response time.

The person I spoke with on the phone was very knowledgeable about the home warranty. He was not forceful like some of the other companies. He allowed me to do my own research. I did notice that BBB had good reviews on them too.

They’ve been our provider for a couple of months now. I’m honestly so pleased with their service I referred my parents and they got a policy as well. Very pleased with the level of service they provide. Thanks!

I recently got with Amazon Home Warranty, and so far I'm satisfied. The customer service is great. I have had 1 claim and they got the job done really fast. I would recommend them to anyone looking for their type of services.

I’ve only had my policy with Amazon Home Warranty for a few months and wow, am I glad I do! Both fridge and dishwasher decided that they were going to act up and stop working.. within a few weeks of each other. But luckily I made a smart decision by joining AHW. I did my homework before and I’m certain that I went with the right warranty company. One of my favorite things when it comes to verbally dealing with AHW is that I get to talk to the same rep every time, which causes less headache and confusion for me. Every time I call, my personal rep answers the phone and knows exactly who I am.

We are new to Amazon Home warranty and my experience with both the warranty side and customer service side has been good. I've worked with a guy on a few of my issues and he has gone above and beyond to help me fix my issues, including regularly following-up with me. I've already recommended them to my friends.

I have had a couple of small issues where I have had to call back and check up on things but other than that it is going well. I have yet to have any issues with Amazon Home Warranty not covering something.

This company goes out of their way to look for reasons NOT to service or cover repairs that the contract clearly states they are responsible for covering! They refused to fix my AC because they SAY there was a recall on it years ago. Called months later for something else and the same man called me back to rudely tell me they couldn’t fix that either. Told them to cancel my services immediately! His customer service was absolutely horrible!!!

I don't recommend Amazon Home Warranty to anyone. The plan l signed up for was suppose to cover everything but when my a/c went l paid the 75.00 for the contractor to come out so l was told by the repairman that he would turn everything into his office and it would be. turned over to Amazon. Well a week went by and mind you l have no a/c with it being in the 3 digit temps in Houston. My family and l are using fans so l finally had to purchase 2 window units to help cool my home.

I left American Home Shield to come to Amazon because they don't charge for Freon. What a BIG mistake. I signed up in May, had a service call in June for my AC. The Contractor they assigned came out "Drunk".. Took him two days to figure out the unit was out of Freon. A little over a month and I have the same problem. This is where it gets tricky. I log in on Sunday. Make a claim, Monday goes by no call. I log in see a vendor is assigned so I call. No answer.. I call several times. No answer.. send a text message. It's read but no reply. I wait a few hours. Call Amazon. They assign another Vendor. Same thing happens. No call. I call no return calls. I call Amazon they say don't call the vendor. But your email says after three hours if they don't call you.

My air stopped working and I called for repair but they say it’s not covered because of something rusted inside that we have no idea about. We had it serviced yearly but that is not good enough. It is a part that the repair guy says stay damp all the time and that rust very often.

I like how Amazon Home Warranty is not a major investment yet it's absolutely worth it due to the quality of service I have received. I would recommend to always invest especially for the quality. Customer service reps are also very helpful.

The customer service with Amazon Home Warranty is fast and efficient. The enrollment was very simple. When I needed service, the repair was scheduled fast and the person they sent out knew exactly what he was doing to get the job done.

I have been a customer with Amazon Home Warranty for a couple of months now and every time I have a claim, they have handled it very professionally. Their customer service is excellent in the way they make sure my claims were handled successfully with the technicians on the job.

July and my AC gave broke down 2 nights ago. Repair company came to diagnose promptly; paid $75 for service call, Amazon is now dragging their feet on approving the repairs. Heading for a 3rd night sleeping sweltering heat. My expensive Eng bull dog is really suffering too. I had another warranty company before, never denied coverage. My only complaint was time turnaround. I switched to Amazon hoping they'd be faster. They are even worse. Feeling that they may deny my claim.

My AC stopped working yesterday in the heat. I called Amazon Home Warranty and placed my first claim with them. They had a repair man at my house today. He fixed the problem and now I can sleep peaceful tonight. Thank you AHW for being a warranty company that actually comes through!!!

I purchased the Amazon Home Warranty on June 18th and was informed by the sales representative that the policy is effective immediately. I contacted the company on June 11, 2019, to start a claim because my AC is not blowing cold air. The representative authenticated my account, then asked if I called to make a new claim. I responded yes. She asked, "Tell me what's going on?" I explained. She then replied, (and I paraphrase) "Unfortunately, your policy is not in effect until July 11th, so the system won't allow me to create an order." I said, "Okay. So, I need to deal with the heat for a few more days and call back on the 11th?" She responded, "No. Unfortunately, since you called in today and this is a recorded call, you will have to repair your AC yourself and send in the receipt as proof if you want us to cover your AC in the future."

Switched to Amazon because I thought they would cover my pool system which is on its last legs. Had it a little more than a month and the hot water heater needed replacement. There was a 3 week wait time for them to supply the plumber to look at it so I got my own plumber. They said all he had to do was call while he was there and they'd provide authorization on the phone. They didn't. They said they'd have to go to an authorization review board and get back to me in 30 minutes. They didn't. I called and they said they'd have to get back to me by the end of the day. They didn't. I called the next day and they said that my claim was denied fully. Meanwhile, I got my hot water heater replaced by a licensed plumber (because they require you use one) and it cost $1300. If I'd know they'd deny coverage, I could've used my handyman and saved $500. I'm super mad and my husband is an attorney so I'm thinking of taking legal action.

Had a faucet leak and it was fixed. The representative from Roto-Rooter came over. His name was Justin and he did a great job fix the problem and was in and out within an hour. I would be very happy to have Roto-Rooter do all calls for me in the future and I am continuing to talk to get up to two hundred characters so you guys will take this.

Exceptionally reliable company!! My A/C went out when I turned it on this past weekend. The technician came out and everything is fixed. I needed freon and it only cost me my service call fee. The tech was very professional and knowledgeable!

I had a home warranty company when I decided to switch to Amazon. I did not like the long wait times on the phone with the previous company, which is the main reason I decided to leave. I signed up with Amazon the end of March. Well, the weekend after I signed up my washer began giving me an OE error. Well, I knew I had a 30 day wait period before I could call Amazon, so I took my clothes to the laundromat and brought them home to dry. Recently, I noticed my dryer was taking a very long time to dry my clothes so I wanted them to look at the dryer when they came it. I also live in Houston, so the temp are getting up there. I turned on my AC unit upstairs and noticed the air wasn’t getting cold. So, I called Amazon today because I’ve waited my 30 days and they would not cover any of my issues stating they were pre-existing.

Heating system broke over night and not only was Amazon Home Warranty available to take my claim they had someone out within a few hours. The technician they sent was professional and knowledgeable. He had my heat up and running in no time.

I just had yet another positive experience with Amazon Home Warranty! I made my 3rd claim with them, this time on my dishwasher. The technician came and could not fix it. Amazon Home Warranty replaced it with a brand new one! Thank you!

I signed up back in November and I finally put my first claim in. My icemaker in the fridge stopped working. I called into Amazon Home Warranty claims line and got through within 2 minutes! They sent a tech out who was very professional and he fixed my icemaker. I only had to come out of pocket my service call. I highly recommend this company to everyone!!! A+++.

I have heard from other realtors that in many many cases Home Warranty companies find ways to get out of paying claims. I sure hope this company does not follow that ideology. I will not be happy if I find that to be the case, and I will not encourage my sellers to offer home warranties.

It took almost 3 weeks to get a response from Amazon after the initial reporting call. Then it took an additional 3 days to get the repair man on location. The survey letter I received from Bruce wasn’t even addressed to me. I hope you all can do better than this.

Called Amazon Home Warranty. 9 am with heating unit not working and a very cold house; by 3:30 pm, service call was made and heat restored! J and R Precision Heat and Air is to be commended for quick and accurate service, in the future if needed, I want this company again. High praises go Amazon for quick service and a follow up call to check back with me!

We were looking to get home warranty coverage for the first time. I had reviewed different companies online without committing to any one company. I received a follow up call the next day from Jesse, a representative from Amazon Home Warranty. He was very courteous and professional. He clarified information about what is exactly covered under the Amazon Home Warranty, and how this compares to other companies. I had a lot of questions and he was very patient answering my questions fully. He worked to get me additional discounts for signing up. After talking with Jesse, I felt very confident in my decision to go with Amazon Home Warranty.

I bought a home last year and negotiated a 1 year home warranty as part of the deal. The seller picked the warranty and we had a horrible experience with them (AHS) when our AC blower unit died in the middle of summer. As it's time to renew, I shopped around for a more reputable company and found Amazon Home Warranty - so glad I did. Prompt follow up to my inquiry and Eric was both helpful (I had a lot of questions) and friendly during the call. He shopped for discounts proactively and even delayed the start date of my new coverage with AHW to align with the end of my current policy. So far, their customer service is awesome... Thanks!

Excellent service, very courteous, attentive to my needs. Tim was great, he explained my options and he recommended the best value for me, and how to file a claim, that all I had to do was make a call and that I was not going to be on the phone for 30 minutes like my other warranty was doing, I was driving and I had to pull over and I told him to sign me up.

I received the most excellent customer service when purchasing my home warranty by telephone, this morning. The agent was able to give me all kinds of incentives for saving money on the premium, which I very much appreciated. I couldn't be happier. I highly recommend this warranty insurance to those who are seeking better prices, incentives for paying early and wanting better service when the need arises.

In my 39 years of living I’ve never been so pleased with a customer service rep in my life. He was well informed, pleasant and cut straight to the chase. I was sold within the first 35 seconds of the call. He explained everything very well and kept it simple. Exceptional job!

They cover nothing!!! They find every excuse NOT to cover a claim. I should have called American Home Shield! AMAZON is a total scam!!! I contacted them for plumbing issues and they found every excuse not to cover the problem!!! My house is forty years old so of course stuff is old. The claim scam artist on the other line said the "The pipes were corroded so this has been going on for a long time". As if he were in the house. DO NOT PURCHASE THIS WARRANTY. Stick with the one you know and hear of, American Home Shield.

I was shopping online for an appliance warranty. I called in with a question and the representative was very helpful. I immediately felt comfortable speaking with Tim. He is very knowledgeable and took the time that I needed to explain in detail with me the options. I purchased a combo plan.

Jesse ** was a great rep. Happy so far! Seems to have best price and value out of any home warranty company. Paid for 3 years up front but was guaranteed a price lock with no increases. Also, fully transferrable to buyer if property sells. Seems like a great deal! Better than what I was getting with AHS.

The representative was very friendly and explained all my options thoroughly. He was able to secure a good price on what I needed. He answered all my questions on the different coverages available. He also explained how to start a claim if I need to. I hope I never need it, but I am glad I have it!!

Ray ** made it easy to get started with my new policy. He explained everything to me in detail and made it so easy to decide this is the company I wanted for my home warranty. I'm glad I found this company. I look forward to doing business with them for years to come.

Ray ** was the gentleman who handled my new account. He was very informative and friendly. I have been an Amazon patron for many years and when I discovered that they offered a Home Warranty I wanted to see how it compared with the one I now have, it seems to be very competitive.

I purchased this warranty through Amazon because of there reputation and reliability. I did purchase a warranty from a different company and cancelled it before it took effect. I liked how this one had no high pressure salesman. He was very helpful, he explained how it worked and helped me choose the right plan. I will and have recommended this to friends and family.

Amazon was very responsive in my search for a better home warranty company. I have not had luck with previous companies so I was looking for a fresh start with a better and hopefully more reliable one. I hope this is the right choice. They got back to me quickly and gave very detailed information on the benefits and comprehensive coverage. I was also give a great opportunity for long term coverage and hopefully this will be the start of a lasting relationship. Although I was not given details on how to file the initial claim I was told the process runs smoothly and can be handled in 7-12 hours after the claim in initiated, if this is accurate this will be a substantial improvement over the last company who had dismal results.

I thought it was a wonderful experience and he was very pleasant and I enjoyed hearing about the different plan and what they cover ok cool and he explained it well. I also like the 24 hour service and they respond quickly be to calls and thanking me that I refer friends and family also.

I spoke with Sam ** and he explained your services and answered all of my questions about the different plans and what is and is not covered. This is the first company that I know of that covers sprinkler systems. I now have a home warranty plan and I am looking forward to during business with this company for years to come. Thanks Sam.

My agent was quick concise and answered all my questions. The reason I reached out to your company today is because my other warranty company has lots of holes in their coverage. These were not covered when I specifically asked the questions. He did a great job for your company. Please give him some recognition.

Agent seems very knowledge and did a good job on explanation of warranty. I had all my question answered. It was a little too fast but then again I have lost some of my hearing. I would have liked to had a little more time to go over this but the agent told me that they were busy. Overall it came at the correct time for I just bought this house.

Tim was great. Great customer service. Very helpful and friendly. He made the experience very simple and stress free. I called another company and received the worse customer service ever. It was a pleasure to talk with Tim. He reassured me that I was making the right decision.

Eric at Amazon Home Warranty was extremely helpful explaining everything in detail. Very pleasant experience. He was very knowledgeable and went out of his way to make sure I got the best price possible. Hopefully this company will live up to Eric's standards. He was a pleasure to work with.

After signing up with Amazon in January, my tenants called me on Superbowl Sunday saying the heat was out in the rental property. I wasn't expecting to file a claim so early in the year, but Bruce's empathy and customer service were fantastic! Bruce was able to get a technician out the following morning (within twelve hours of placing the initial claims call) and the job was completed within a few days. Bruce called me daily with updates and was an extremely helpful liaison between myself and the repair company. I sincerely hope I don't have to file another claim soon, but if I do, I know I'm in exceptionally good hands.

I called today to start my new home warranty contract. The rep was very nice and applied several discounts to my policy. Based on my old company I was glad to speak to American reps and not outsourced people that don’t know the difference between a dishwasher and a hot water heater.

I have been with another Home Warranty Company for years and was surprised when they without notice raised deductibles from $75 to $125. After a little research I found Amazon Home Warranty. Upon entering my inquiry, I received a prompt phone call from Ray ** who was not only respectful of my time and informative but very courteous. He explained the options available to me, went over coverage options and helped me finalize my policy. He promptly sent over the coverage documents and let me know how to go about filing a claim. I am quite happy to have made the switch and look forward to continued positive results.

I only have a review in regard to my initial purchase. When I need to utilize the service, I can provide another review. The initial purchase was relatively easy and I would recommend them as the reviews are good so far.

I spent several frustrating days researching and evaluating Home Warranty Providers, learning that most providers could be rated anywhere from Outstanding to Poor depending on which agency had published the ratings. I spend countless hours trying to narrow my search to two or three top contenders, while trying to determine which rating service I should believe? Then in some obscure place, I saw a reference to Amazon Home Warranty, which was a total shock as I hadn't seen a single reference to an offering through Amazon during hours of research. Just the name prompted me to dig deeper and I was surprised, yet elated, to find the A+ BBB Rating. Further, all customer reviews I found were extremely positive, so much so that I was concerned that customers had been offered some form of incentive to write the reviews.

After researching home warranty plans, I chose Amazon because of their excellent ratings and 5-star reviews. I just placed my order so I haven't had to use it yet, but if the service they provide is even close to the caliber of their customer service, I will be thrilled! Rick ** was a tremendous help -- both times I called him -- and was polite, courteous, and personable. He could teach a course in customer service! My previous home warranty company (whose name shall not be mentioned but whose ratings are 1 out of 5 stars) was a nightmare to work with. At least I didn't pay for it; it was provided by the seller when I bought the house. I can't wait to wash my hands of them!

Jesse was Awesome explaining everything with me and my wife, went with everything with me, told him my bad experiences with first American, guaranteed I wouldn't have that problem with Amazon. I purchased a five year contract, also Amazon has number one rating with BBB. Also has a 91 % renewal rate which is Awesome!

Just purchased 2 policies with Amazon Home Warranty. Ray, the sales specialist was amazing. He patiently took his time to answer all questions asked. I have not file any claim yet since we just purchased the policies. I hope their service claim is impeccable as well as their sale service.

The guy that I spoke with was nice and courteous! Was not pushy into selling me a warranty! Best rates for a combination of items. I feel that it was lower priced and the deductible amount was very reasonable. I would definitely recommend this to anybody that is looking into adding some coverage to their homes.

Rick ** was very courteous and helpful. I just purchased my Home Warranty after a very bad experience with another company. I recommend Amazon Home Warranty for the ease of purchase and the competitive pricing. Plus, my renters will be able to call in for repairs if I am not available.

I called Amazon Warranty on my dryer not working. The same day I received a call from Mr. appliances and set up an appointment for the next morning. They came got approval. Was done in a hour. Great service from Mr. appliances and Amazon warranty - Exceptional service. I have used others home warranties not this good.

William was very knowledgeable about the technical details of my refrigerator and was able to help me troubleshoot the issue over the phone. I’m grateful I didn’t even have to incur the normal service call fee. Based on my experience I would recommend this company.

I needed a plumber to take care of slow flushing toilet. Got appliance repair company that was supposed to take care of all problems. Jack of all trades master of none. They were an hour late in getting to my house. Also needed plumber again, the next day, for another toilet issue with another toilet. Waited all day for phone call from them to set up appt. No call. I got call late in the day from Bruce ** to see how the call went. I told him no one ever called me. He called plumber. He was told that the plumber was relocating his business that day. The least he could have done was call me to inform me. I solved the 2nd plumbing issue myself. Problem solved.

Excellent service and great prices! When my fridge broke, I called them up right away and they immediately sprung into action... I would highly recommend and would do business with this company again. I have already referred a friend who will be signing up as well. It is not easy nowadays to find a reputable home warranty service!

This company is amazing!!! I am so impressed on how quick everything got done!!! Not only did everything work out perfect but it was a pleasure to work w/ such sweet people. I def recommend this service. They are TOPPP!!! TY SO MUCH. YOU SAVED MY LIFE.

I have been a satisfied customer for over 2 years now. I don’t normally write reviews but after this last repair I felt I should give back as well. My 3 year old freezer stopped functioning, but Amazon Home Warranty did exactly as they promised. Their tech came out the very next day and repaired the unit. I was very satisfied with the work provided and would advise everyone looking for a Home Warranty plan to look no further!!! Great job!

The service you provided was quick, professional and clean, fixed the problem I was having, I will recommend you do to my family and friends, I'm also very happy with the rate of your yearly plan, I shopped around and found your company to be priced right. I’m glad that I chose Amazon home warranty. Thank you.

I've had positive experience with the Amazon home warranty. I had two claims so far for broken appliances and both of them have been fixed and work the same as prior to the breakdown. I found it easy to file claims and they don't require much documentation. I also have several family members sign up with them because of how reliable this company is.