AHW Home Warranty Reviews

I have submitted a claim and to date the claim still has not been paid. After 1 week after submitting all required paperwork, the claim is still under review. Customer service keeps stating they will be back to me within 24-48 hours. Worst home warranty I have ever had in 10 years.

I would highly recommend not to purchase Amazon home warranty. They will not honor a claim and lie. They made me wait with a leaky roof and when I was able to get somebody out there finally they refused to pay.

This company is a total scam. They do not pay claims. Each rep will tell you something different and nothing is honored. In their contracts no where do they say they won't pay for freon, their ads say there is NO CAP on freon. But then, they use a small word buried at the end of the contract to deny it. They make you get your own techs because they say they don't have one available. They make that tech jump through all kinds of hoops, make you pay with the promise of reimbursement. Then two months later, after many phone calls and emails they will tell you the claim is denied. They are a horrible company to deal with. Do not give them your money.

I had nothing but poor service, unqualified repairmen, and an attitude from them when I complained that they didn’t care. Repairmen they contacted were always from out of town and it was like pulling teeth to get a quick appointment. Twice, I not only paid the $75 service fee, but the repairmen couldn’t fix the problem. One was a dishwasher and one was a garbage disposal. They sent money to replace the dishwasher, but the amount they sent would only buy the bottom line of dishwasher, not comparable to the one we had, and didn’t cover the cost of hiring a plumber to install it.

My home warranty company AHW recommended Leslie ** with Dominion Comfort Solutions LLC to inspect my heat pump. Mr. ** ignited fear and questioned my faith. He told me that there was an electrical fire in my crawl space which caused my heat pump to stop working. I am in no way knowledgeable of heat pumps and electrical fires therefore I believed him and trusted that my home warranty company Amazon Home Warranty certifies that the companies they send are legitimate.

If I could leave 0 stars I would've because this company does not deserve 1 star. The worst possible warranty company.

I purchased a Home in October. I was looking for Peace of mind and since I bought a Home and not sure of the condition or durability of the existing appliances I Bought a AHW Policy Oct 30th, 2022. On Sunday Dec 4th, my Microwave broke so I called them and submitted a claim. They called me the next day to tell me that they cancelled my Appt because they determined that my Microwave broke due to a pre-existing condition. (How would they know that, if they never came to assess it).

They take your money, tell you you have a valid claim and a valid contract but deny the claim (my AC is not working). So much cross-talk, I don’t know what to explain here, but bottom line, they won't fix my AC because of the stupid technician they sent out. I hate being a sucker and you will too. It’s a scam.

I had an AC breakdown. The technician came and said it was the blower motor and gave me the impression the AHW was going to replace it. He never gave me a price estimate. He just went ahead and replaced it. Then after the fact, he told me that AHW was not going to cover it and it would be $300. But before that, he told me that the coils needed cleaning so I said go ahead. Then, after he did the work for which I had to pay everything out of pocket, he did something to the unit so that the thermostat doesn't work. He tried but could not fix it. He said AHW would send someone else. Guess what? They refused to fix it. Please, do not use this warranty program. I predict they will be going out of business soon.

For unknown reasons, I got convinced by the Amazon Home Warranty salesman who convinced me to buy 3 years of home appliance warranty coverage for the fee of $1300. When I started having problem with any of my home appliance then I found out I have lost almost all my money and I was better off without this warranty.

Place a claim related to my air condition/heater system. Talked to them several times, finally a guy named Christian told me last week that the parts were approved. Today I received call that the claim was denied. Talk to the Department of Retention and I was offered an extension of 1 month to stay with the company. I requested my money back as this company cannot be trusted. Hate this kind of company. Never, Never buy a policy with this weird company. Trust me they are the worst company ever.

They will tell you their name is Amazon Home Warranty, and if you really press them they will admit they are not owned by Amazon.com; this should have been the first red flag. They sound like a traditional home warranty company, and present themselves as such, but they don't operate like one. They conveniently say that everything is a "pre-existing condition" and will claim "well the appliance takes time to malfunction or breakdown"... yes, that's true of every mechanical device; we pay a service warranty to cover things when they do actually fail. Their customer service is rude, and they are adamant about not issuing refunds. I will be contacting my State's Attorney General and will be disputing the charges with my credit card company. These people are deceptive, dishonest, and from looking at the reviews here on Consumer Affairs, a complete and total sham. Shame on them!

I had AHW for over a year now and never had any satisfaction from AHW. First experience had entered a claim and it took over three weeks and many calls before a tech came out and they did not address the problem I had with my air conditioner. It took another two weeks before a tech came out. He knew what he was doing and solved the problem. The last fiasco was we had a toilet that had a loose foundation, after three weeks a plumber came out and I watched him do the repair, he told me that it would be fine and I said that I doubted it. He left and three months later we had the same problem. I called AHW and explained the problem and was assigned a number, two weeks later I called again and was refused repair, due to I exceeded the 250.00 dollar cap. Needless to say that AHW and I parted company.

I purchased a home warranty from Amazon Home Warranty. Once I made a claim it was turned down, they did not want to deal with the cost of the repair. Scam of a company. I hope this company is now affiliated with Amazon itself, if so they should be ashamed of themselves. This company does not pride itself on service as Amazon does.

Submitted a claim for an A/C issue on 9/9/2022. Had to call back 3 days later because of no contact. No Service provider in our area so we were told to hire our own and they would reimburse us the fee for coming out then we would have to get preapproval for any repairs. Had a technician come out on the 12th to diagnose the issue. It is a common problem with this unit that the coils spring leaks. Took pictures and a video clip of the coil and the leak detector. Sent to the company. Technician said the coil was in great shape, no corrosion or rust. Finally on the 27th of September I had to call back and was told that because of corrosion and rust that they were denying my claim. This seems to be a pattern with them. Their so called experts see corrosion and rust on the coil. That is ridiculous. I am contacting a lawyer for repayment of costs for repair and service fees.

My experience: We called because our pool motor went out. We filed a claim. AHW was suppose to send a listed contractor in their list to our home. AHW told us they were having no luck finding a pool company to respond. Aqua Plus LLC showed up and announced that AmazonHW called them. We let the young man look at our pool and he said he would file for a new motor. To get our pool running, he replaced the capacitor, which worked.. It was at this time I was informed AHW would only pay $500 on this or any claim. The quote to fix the pool with the new motor was $1295.10! I paid the trip fee to Aqua Plus, which I forgot was suppose to be free for the first claim per my contract (Raven in retention set that up). When I asked Amazon to reimburse me once processed, they said no. I could have free trip charge should I file another claim!!! Hopefully I would never file another claim. That was a cheesy answer.

I can say, without any reservation, out of every company I've dealt with in my lifetime, I've had the worst experience with AHW. CS reps are unresponsive, give conflicting information, don't call back when promised but will call with unnecessary information without reading customer notes. For example, I was told on 8/5 by Julie that I would get a call from a supervisor - no supervisor ever called. I was called on 8/8 by Louisa to ask when I would like to set up a tech visit; the tech had already been and gone by that point. I was called on 8/9 by Nishad to tell me that my claim was not covered, but he was looking at the wrong claim - it was from last year. He told me after he put me on a long hold. Throughout this time, my AC is broken and my house is 90F - AHW representatives waste days and obviously not progressing my claim. Finally, after weeks of back and forth, I am told that my claim is not covered because the compressor was subject to 'short to ground'.

I filed a claim to have my ceiling fan fixed. I was informed that they had no one to service a ceiling fan in my area. They suggested I could find someone of my own choosing, then have the contractor to write up a proposal to get it repaired/replaced and they would reimburse me. Why should I do the work for them???? I immediately cancelled my contract with them and then they charged me a $30 cancellation fee for a service. They were supposed to cover and could not provide. WHAT A SCAM!

This is a scam company. They should be out of business by this time. They rip off the innocent people by selling their policy and not covering anything. And on top of that they throw too many excuses and are just a waste of money and time. Also they sell the policy they claim that they are affiliated with **. Be aware before buying services like this. My fridge was covered by the policy, but now they're claiming that it is a maintenance issue they don't cover. They didn't even have the technician to send over.

First of all, AHW are nothing but liars. When I took out the warranty they told me they were affiliated with the actual Amazon we are all familiar with. They are NOT! They never send a repair technician. They tell me they cannot find anyone so they offer to reimburse me. The problem is they never reimburse me. They currently owe me for over $3000 over the past 2 years. I had to resort to suing them and they failed to respond to the court, so now I need to contact the licensing dept in the state to have their certificate pulled as they refuse to do anything and refuse to respond to the court.

Myrtle Beach, SC! A Friday night in May at 9 p.m. I called to report my AC went out. I was given a contract number. I called back on Saturday and Sunday and got a recording..closed, open Monday. I called on a Monday and was told verbally to replace it and fill out pre-authorization form and submit with photos. The contractor did that and emailed form and photos of old unit. Several weeks passed and I called to ask why I had not gotten my payment. I was told they had not been uploaded in system. “Please send again!” Sent again, same response..did not get them!

AHW (https://ahwp.com/) Amazon Home Warranty is worth the company to buy your home warranty. They are a total waste of your time and money. My microwave broke 3 weeks ago and they assigned a technician 4 days after placing the claim. When the technical come he diagnosed that the "Magnitorn" of my microwave was damaged. But the AHW did not believe it and sent another technician who said the same. Now Amazon called me back and say this issue is not covered by their policy and they cannot show me and documentation. Save yourself the headache and go with another provider.

This service is horrible. I paid more than $1400 for a 3 year plan. I placed a request for my refrigerator and a bathroom exhaust fan. both of which fell into disrepair on the same day. A technician promptly responded, collected my money and has now disappeared. AHW contacted me today to advise me of this 8/18/2022. My repair request was made 7/22/2022. Now, AHW is reporting that they have no technicians available in my area....Dundalk ,Md....where Amazon has a major facility, where the National Anthem was written....etc. This service is a huge disappointment. I requested a refund and they are giving me a partial refund. I plan to file a complaint with my State Attorney General, BBB, and I have identified the technician and filed a criminal complaint for theft through service.

Amazon Home Warranty is a total waste of your time and money. To start they have very limited hours. Can’t file a claim on the weekend or after 5pm. Customer service is lacking in every aspect of customer service. Takes days from filing a claim to getting a contractor assigned. Then days to get approval. Then to find out they don’t cover most things. Waited days to find out my issue was covered. Save yourself the headache and go with another provider. You will thank me.

I spent most of the day trying to reach someone for service. No one ever answered the phone. I eventually tried to call and cancel my contract because of not being able to speak with anyone and once again left on hold for more than an hour.

I will never use AHW again. Every time I call to open a claim, there are "surprises." I live in a rural area and it is difficult for Home Warranty companies to get contractors to come out in this area so I asked BEFORE I purchased AHW what the process entailed and they said just get preapproval and then call your own contractor. They NEVER mentioned that there would be a reduction in the reimbursement even after they spoke with the contractor and he quoted them the cost of the repairs. I also specifically asked for septic coverage when I spoke with the sales rep and he did not include septic coverage on my contract.

On our refrigerator condenser failed. They would not cover that because the refrigerant had escaped. Now the dishwasher failed and they will only pay for the part no labor or service call fee it is a 1000 dishwasher yet they will give 245 to replace. We have had the warranty it for 3 years they are just getting worse. Canceling our service or lack thereof.

Read your contract carefully!! Any rust voids coverage of water heater and AC unit (which is outside and will get rust). This is not a good choice for a home warranty. They say they pay 100% for R22 freon replacement. I bet they won't because if you still have R22, I bet you have some rust on your unit. Stay away!! I got denied on 2 claims totalling almost $3,500 on my water heater and AC unit. They say "We got you covered"... Don't believe it.

I called the company to fix my AC as it stopped working in this hot weather on June. I called several times, wastes my time every time like 45 mins each and they did not assign me any contractors. They told me to go get my own contractor and when my contractor came up with the quote, they said they can’t cover almost after one month of waiting. Nothing covered and they did not return my money. They wasted my time and no coverage. They are basically a scam so please go with HSA home warranty. They are far better as I heard many comments. I recommend no one to get this warranty. Thanks.

I was sold a 3 year policy, and the funds were asked for upfront to supposedly in getting a discounted policy. They told me the were a subsidiary of AMAZON.COM. I found much later they are not. I had several claims and they always told me, “Repair is not covered”. This was their favorite response. You always spoke with some Filipino rep who didn’t speak English very well, and knew nothing. If you were lucky to get them to send a tech; they were some rag tag outfit with no license. By the way, AHW was not responsible for the repairs or damages tech may cause. Look for another reputable home warranty company, but not this one. You’ve warned….

Before investing in a home warranty plan, be absolutely certain of what you are getting, read the fine print, and know what is involved when needing to file a claim. We had an "oh by the way' moment during the closing of our new home (March 2022) when we were informed that a home warranty plan was included. We never asked for one, nor was it first discussed with us. But it would cover all existing appliances and central heating system. Having never purchased a home warranty plan before, we had no clue what it was nor what to expect. The company in question here is AHWP Warranty.

I was looking for insurance. They sold me 3 years insurance. Paid upfront. I just called twice for service in two years. Fixed my AC. Said, "No, we can’t cover next time." I called plumbing issue. Said, "No we can’t." I said, "Can speak to supervisor?" They, "I am the supervisor." I said, "Please cancel my service." They, "Ok." I asked for my remaining balance. They said no. I am hard working guy work seven days with big family. They stole my money. Please fix. Stay away from those con people. They would take your money. Won’t do nothing. I'll go to small courts and will go to state attorney office. They will see me there. So please stay away from them.

The only reason I gave them a 1 is because there is not a zero. Worst company in the world to deal with. No customer service or claims service. All you get is a run around. Complete waste of money. If you use their service you deserve what you get. Tried to get oven fixed. They told me they had no one to fix it. Tried to get an ac unit repaired, again they said they have no one who can fix it. Continued to take my monthly premiums. Tried to cancel the policy and so far 45 minutes on hold.

I am still waiting for a call from AHW about my hot water heater. Service provider came to my home and stated he ordered a part. I have called the company several time. The provider placed the blame on the company.

Call claim in, got claim number, they had person come out and I paid $65.00 to. Two days go by and no answer from repair man or Amazon Home Warranty. The repair man has not called back. AHW said they will send another repair man out in 24-28 hours. Still Microwave is out.

I filed a claim for my dryer. Tech came to the house to diagnosed my washer. The Tech told me the parts are no longer in stock (maybe discontinued). I waited 9 DAYS to hear back from AHW. They told me they will buy out at $270 for parts and labor. I was under the impression that if you can't fix it they'll replace it... NOT THE CASE. They wanted me to go searching for a part that THEY(AHW) CAN'T FIND THEMSELVES! So instead of replacing the unit, AHW is sending me $270 to fix it myself. Again, the parts are nowhere to be found! I have been without a dryer now for 10 days and they expect me to continue searching for parts. PLEASE STAY AWAY FROM AHW!!!

Avoid this company! I was a customer for 2 years when I had a fridge and microwave break. They sent their agent. Said they need replacement and only approved barely 10-20% of the real value of the appliances. Then I waited for >6 months and after more than 30 calls, they still did not pay. They claim they are sending checks and we never received them. They are liars! They should be reported and sued!

I bought a 3-year contract with them and hoped they would be good. My first repair request was my dishwasher; they refused to repair the dishwasher. My second request was an oven element that failed; they never followed up with me after my request. My disposal failed. It took them three tries to get a contractor out to me and then it still took two weeks to replace the disposal. My 4th and final claim was on my home heater. Without even looking at the unit, they denied the claim. At this point, two years into the contract, I asked to cancel my contract. They stated that the contract still had 5 months left but there was no residual value left in the contract. Buyer beware - avoid at all costs!!!

Please do not use this company. They are very difficult to work with, will stall with your repair or repayment, are rude and dismissive and have no managers or upline employees that you can speak with when you have a problem. My air conditioning system stopped working last May and it took until July to get it repaired with me calling them almost every day. My washer had an issue, I called for service, after 3 days they said they could not get anyone in my area to service the washer. They said I should get it repaired myself and they would reimburse me the cost of the repair. They said as long as the repair was under $160 I did not need prior authorization, if it was more than that I should have the repairman call for authorization.

RUN!!!! DO NOT USE THIS COMPANY! I am convinced that their business model is to sign up as many suckers as possible, provide substandard to no service, and then retain as much as possible after cancellation. I have managed contracts for the last ten years, but am not a J.D. so I would be interested in any insight from the contract law community.

Amazon Home Warranty (https://ahwp.com/) has denied paying my claim. They offered $300 for my dish washer which was totaled and when I declined and demanded for fair price for replacing the dishwasher, they delayed responding until my policy expired and finally said, they can't process the claim because my policy expired. Be aware of scams of Amazon Home Warranty Services.

In the early fall I purchased this home warranty. Their service starts 30 days after purchase. 3 weeks into November my furnace was fluctuating heat. I'm in Ohio. Thermostat registered 54 degrees - 67 degrees. I called for service. After 2 days my account was assigned to a company who never came. Over the weekend, I was advised by the supervisor in NYC I could call another service provider, that she would email an authorization form to follow. I did that and paid out of pocket..$582. It was the control board. I was denied coverage because some Authorization office person said I had a pre-existing condition. How does that happen? Do they think I planned to be cold?

I called them 2 weeks ago that my HVAC was not working. I paid $75 for a home visit. Now AHW will not answer or return my calls. I have a 1 yr old and a senior in the home and it's winter. They will not speak to me.

Four weeks ago I submitted a work order, a week later a technician was assigned to my case. The technician came by evaluated my range told me he ordered the necessary parts and collected $75 for the visit. Two weeks later amazon home warranty has not received any information from the technician they refereed and cannot do any follow up. Amazon home warranty appears to be a scam, they have no system in place to file a complaint.

On 8/1/2021 I put in a claim for a covered item during my policy period and was told I should expect a $200 check in a few weeks. -After waiting one month I called again to find out they now need some additional paperwork. -I quickly send in my paperwork and wait another few weeks. Again...no check. -I call again and was told the check is in the mail. I wait again a few weeks and still nothing. --On 11/1/2021 my policy is now up for renewal. They call me to say they can apply the $200 toward my renewal. -I insist that I would like my $200 first before considering renewal. I was assured once again I would receive my money. -It is now 1/3/2022, 10+ calls later and I find out they reject my claim because I did not renew. I am now contacting the NJ Department of Insurance. I will also find as many online outlets to place a bad review as this is a horrible unfair company. Buyer Beware!!!

I bought the policy in March 2021 the sales rep sold me but beware. I placed a claim on October 11th 2021 for my wall oven. Two weeks passed, I called back and then they said they are short on techs this time of year so it would be three months before they could find anyone so I need to find my own. I knew something wasn’t right. Found someone, they refused to accept the quote. I put in a BBB complaint, they lied through their bones and since I placed the claim they are refusing me service that I paid for. Worst home warranty in the world. You will regret buying any policy from them

Poor customer service, and very difficult to understand their English/Language. Unfortunately, they find every excuse to decline the repair even though the policy covers the claim, but they send a Technician right away to collect a $75 service fee. They never provide details, and it takes 24-72 hours to get attention from a supervisor. As per the Supervisor, he stated, He is the highest authority and Customer Service manager. I have tried many times to reach out to D or C or VP level executives to share what's happening. Unfortunately, I could not reach out to them. I am sharing claim number #**; hopefully, top management will reach out to me and address the issue. I will wait for a few days and give them some time to respond; if I don't get a response, I will officially file a complaint to be on record.

After having my Home Warranty with Amazon for only 1 year, and 2 attempts to file a claim. I have determined that they are the worst possible business to sign on with. I have been frustrated with AHW just trying to get in touch to file a claim. Calls for filing claims are redirected to an overseas call center. That's where the problems began, trying to understand the person(s) on the other end is impossible.

They disallowed my repairs on central heating. Stated not maintained even though they never asked about our records for the last 20 years. The problem occured because of an earlier service call where tech installed thermostat for gas and not electric heat.

If I could give zero stars, I would. AHW is the most unprofessional organization I have ever interacted with. I should have known that they were shady when I searched for any social media presence and found none. I submitted a claim for a repair and when no vendors in my area responded to the claim, I reached out to AHW. At that time they stated I should reach out to a vendor on my own and if I followed the protocol, I would be reimbursed for the repair. I followed the directions and the vendor did too - they had to reach out to AHW directly as required for approval for the repair. I heard back from AHW with a formal approval, the vendor made the repair and I paid out of pocket.

I have submitted 3 claims for three different supposedly covered items, oven, plumbing leak, and air conditioning. They have refused to cover any of those items. This last straw is they say my a/c isn’t covered because the enclosed electronic board went out because the fan is dirty. I called the technician who entered the report, who said that the unit is not dirty, shows regular wear, and the enclosed electronics on the board wouldn’t be affected even if it was dirty. Amazon still refuses to pay for the part. Buyer beware!

Terrible customer service. They charge $75 per service call. Tell you problem can not be fixed. 4 day wait time on broken a/c unit in summer in Nevada. I've canceled my policy for the last 3 months & they continue to charge my bank account. Sent several emails with no response.

I filed a claim to have my refrigerator diagnosed on October 18, 2021. It's now November 4, 2021 and I still haven't had a diagnostic done. I have called Amazon several times to find out what the issue is and they gave me the name of the company (Concept Appliance Professionals) that's supposed to come out. I called them several times and no one answered. Left message, but no response. Amazon rep was to contact the company and call me back, they didn't. I will not recommend Amazon Home Warranty to anyone. They take your money and give you no service. I'm officially dropping this company and filing a complaint with BBB.

I requested service on my AC in July 2021 it was 117 degs outside. I was told that my asthmatic son and the 3 other children in the home did not warrant this to be an emergency. I had to fix out of pocket after waiting almost a week in the boiling house. Every time I called I got CSR who barely understood or spoke English. I paid $2200 out of pocket to fix the AC unit. After fighting with them for months I contacted the BBB and AHW offered to reimburse me $800. To this day I am still waiting for reimbursement.

Where do I begin. They are slow with handling claims. Expect to be transferred to at the minimum 2 departments. The hold time is without any exaggeration 30 minutes usually longer. Nothing is ever covered. Save your money.

Be aware that this company refuses to cover most of the services that say they cover. They find reasons to not complete the work. It is a waste of money. I thought I was getting a great deal when I agreed to buy 3 years of service. I asked the salesperson about penalties for canceling early if it didn't work out. They said absolutely nothing. He said nothing. We just prorate the difference for the time you do not use it and send a check. I do take part of the blame for believing the salesman and not reading the contract that I only had 72 hours to review in a timely manner, but the fact they wanted to charge me for using their service one time, is a poor business decision. This policy just rips customers off!

Company I hired with permission from AHW ARRIVED morning 10/18/2021. 15 minutes problem found was NOT the blower, was the thermostat. Called AHW Acquisitions for permission to fix problem. Put on hold for over 20 MINUTES, got disconnected! Called back, got put on hold again, 10 minutes and technician went ahead and replaced thermostat and left, he had other customers to attend to. Billed me $145.00. Finally AHW Acquisitions answered. Told him what happened, the problem was NOT the blower the AHW assigned technician diagnosed. Requested approval for payment of $145 plus $60 service fee. Customer Service said he would check, put me on hold again and after holding for over 10 minutes, got disconnected again! Submitted forms for $145 fix AND $60 service fee. AHW WOULD ONLY PAY $145. Would NOT pay $60 service for service call fee even though their assigned technician diagnosed the problem wrong, refused to fix the problem and caused a three week delay in getting heat.

Being a single mom of three, I was super excited to buy my home. I bought a AHW thinking if anything would happen I would be covered, spending $1000 on my policy. Within 6 months the refrigerator stopped cooling my food. It took AHW three tries to finally have a company come out only to quote me a $600 fix. It was recommended that I buy a new refrigerator. My claim was approved to cover only the cost of what the repair was. The claim was made in early August. I went almost a month without a fully working refrigerator. The reimbursement was approved August 30th. I bought a new refrigerator and paid on a Credit Card. It's now October and I cannot get any answers when I will receive the check. I've called multiple times and cannot speak to anyone in the claims department. The customer service only relays messages and the claims person is to schedule a call.

I would have given negative rating if I could.. The worst service provider I have ever been with. No proper response from the customer care team and the authorization department feels like they are the king makers and never wants to talk or respond. I don't have better word that WORST to rate this provider, please don't waste your time and money by choosing AHW (Amazon Home Warranty). I have a plumbing issue in my house and I raised a claim on SEP-20-2021 and till 10-10-2021 there was no action taken from AHW and when I called them multiple times (each time the call will go as your position in the queue is 14 or 15) and each time you need to wait at least 30 to 45 minutes to have the agent with you.

We are an authorized vendor with other home warranty companies like AHS, Old Republic, First American, First Premier and Amazon. Our experience with Amazon Home Warranty has been worst. We have a pending of 16 invoice. They are short staffed. They are liars. They keep giving you excuses and keep giving you a to do list of things to do on how to submit an invoice. Every Amazon Home Warranty agent we speak with has a different solution on the phone. They have not paid us since July 2021 for 16 invoices. They are worst in customer service and they are worst in dealing with the vendor. Their customers keep waiting on us to do the repairs and we keep waiting on Amazon Home Warranty to provide us the money or Authorizations. I STRONGLY SUGGEST AND HUMBLY REQUEST ALL VENDORS TO PLEASE DO NOT DO BUSINESS WITH THEM.

I would give them -10 stars if I could. Their customer service is horrendous and while they say items are covered, for everything I’ve tried to put a claim in for they say that the particular issue I have with the item is not covered. I put in a claim 7 days ago for my stove and cook top not working. They assigned me a contractor who didn’t call me so I called them to set up an appointment. They told me they would call the following day with a date and time. They didn’t so I called them again the following day. They told me they would come between 11 and 1 the following day (Saturday) and they didn’t show up. I tried to call them and they wouldn’t answer the phone and the voicemail was to full to leave a message.

It's a shame you can't give negative stars!!! I've had 4 different home warranty companies over the years and this is by far the absolute worst. Nothing is done timely. Very little is actually covered - read the fine print - I mean VERY LITTLE. What is covered has a limit of $500.00 So if your Central unit goes out guess what!!! Yep it's on you. Plus they sucker you in for that 3 year deal at a steal, it's no wonder it's so cheap - it doesn't do ANYTHING!!! When you call expect to be on hold for extended periods of time. RUN - RUN THE OTHER DIRECTION!!!! Leaking water heater - not covered, Leaking coil on a 3 year old central unit - part covered by manufacturer, them nope. "We won't cover labor because the part is rusty" - DUH - it's been leaking Freon you idiots!!! Yes, they make you send pictures so they can tell you on, "We don't cover that." Worst company EVER!!!!

I canceled my multiyear contract with AHW since they do not cover frozen water lines on my refrigerator. They did a chargeback on previous claims and a cancellation fee. I also paid $60.00 service fee for repairs on the previous claim. For approximately 6 months of coverage, they are keeping approximately $1500 since I paid them in advance. Beware of this company. The salesman was very courteous and sold me on the company. But after I contracted with them, they are horrible when it comes to service and refunds.

On 9/8/2021 we requested a service call from Amazon Home Warranty as our air conditioning unit stopped working. I was told the process for reimbursement was to get our own tech, have the technician diagnose the issue, call AHW with the diagnosis and they would give that tech approval to begin repairs “WITHIN THE HOUR”. After the technician called in the a/c diagnosis, AHW told him we needed to send pictures of unit fan and info about it and they would call back. I sent in the pics and all information requested and it is now 9/22/2021 and after numerous phone calls they have not given approval to repair the only unit in the house in Central Florida.

Had a minor water leak and I have a coverage for plumbing including water leak. But I was told they need access to the water pipe which is obviously hidden and the access is not covered and thus denied. My one of the patio electric outlet was non functioning and I was told it was not covered because it was outside the house. Avoid this home warranty company.

This is absolutely the worst company I have ever dealt with. Slow in response, I put 3 claims in over a period of a year. Each time it took between a week and 10 to get back to me. On one occasion for my garage door when they finally assigned someone it was a HVAC mechanic. When I finally canceled my contract they charged me my contract fee plus the cost of my 3 claim on top of a $50 cancellation fee. Thieves!!

Too bad you can't leave zero stars. I would advise anyone to avoid this company. They do NOT pay their claims. They ignore your requests for service and you will never get your claim paid. When my HVAC unit went out I sent them documentation from a professional HVAC inspection service but they still would not honor the claim. When I called they had me send it again and continued to ignore the claim. They are among the worst companies I have ever done business with. Also, this company is extremely hard to deal with. I have nothing against Spanish speaking people but it helps when you are offering customer service if both parties speak the same language and can communicate. Phone communication with AHW is frustrating and nearly impossible. I made auto payments for a year with no problem but the first time I had a claim? Big problem.

I had the worst experience doing business with AHW. They are out there to scam out period. Bought their best policy covering everything in the month of June 2021, the coverage started Aug 2021. I filed my first claim and that's where the horrible experience started. They say 24/7 availability, but that's not true. I filed claim in Friday and I was told someone will get in touch 24-72 hours. They got back to me on following Wednesday. Finally they assigned technician who came in on Friday a week after the claim and diagnosed that a part in AC needs to be replaced. It took two weeks for them to get that info from their technician. Every time I called AHW they will tell same thing 24-72 from that day.

If I could give Amazon 0 stars I would. My dishwasher went out and I did what I was supposed to do and that was put in a claim. Well they assigned a contractor who didn’t show up on the appointment day and time the first time, and when he did come he stated that he needed two parts and it will take two weeks to come back. Ok fine but after a month of not hearing back from Amazon contractor or Amazon I decided to call them again and I was told that their contractor never put a order in or even contracted them for repairs. So I paid the contractor fee of $75.00 but in order to get that back I must contact their contractor to get it from him. That is not my job at all, why would Amazon go into contacts with companies if the people does not want to work. I will never recommend anyone to Amazon!!!

Upon researching home warranty companies I felt Amazon Home Warranty was a good company for me, because there were more good reviews than bad. But when I placed my first claim on Feb 7th for my furnace to be serviced and didn't get a reply until Feb 23rd I knew it wasn't so. I was told there was no one working in my location and I would have to find someone on my own. Just happened it was early Spring and I didn't need the heat, but I still need service. So now my air conditioner is blowing not so cold air. I put in a second claim on June 28th and got a response on the 30th. The company was, Bill Salter Heating and Cooling, I never received a call. So I called them on 7/1, 7/2 and 7/6, never got a call back.

I am still wondering if this is indeed a real company. After paying a monthly fee of $48.50 for home warranty services, I called for service to repair our washer. The lid switch had failed and we thought it could be replaced fairly easily and quickly. I reported the incident on 7/27/21. Their agreement states that a service technician would be contacted within 48 hours.

I have to admit I am impressed with them. After my first claim was denied due to noises not being covered, I was worried that they would find an excuse not to pay everytime. Thankfully I was wrong. In the last year I've had 3 more claims which were all covered without hassle. I just renewed my plan and they honored my original rate which was great.

After my washing machine stopped working I couldn't just figure out the cause so I called AHW to place a claim. Five hours later a team arrived to look further into the issue and now it is working as good as new. They also clean the additional mess making sure everything is in working order.

Please, Please don’t use them. We purchased 3 policies (paid the entire annual service cost for all three) then found out that their name “Amazon” had nothing to do with the real Amazon that we all know and trust. We only had one claim and our experience with the Tech and Customer Service was horrible! They finally agreed to give us a settlement on the claim rather than make the repair. Which they did pay. However, we had no faith in their company to call them on our next claim so we decided to cancel all three policies.

Claim was denied because of “premeditating condition”. Hot water stopped 2 days after 30 day period when contract begins. Said system was failing prior to the hot water stopping and they wouldn’t cover. Would not recommend this company at all and I still have 11 months left. Absolutely terrible service and lack of respect for customers.

I was pleasantly surprised when AHW provided me with a full value check for our washer machine. As a Property Manager in the past, I have dealt with countless warranty companies for my old clients. So many times, warranty companies will tell you they don't cover your broken machine because of the fine print or the wording of their agreements. AHW is by far the BEST I have dealt with, and don't try to rip you off. I have already recommended them to my friends who are just now buying homes. Great Company and friendly customer service.

No service agreement has not been honored as of yet. My air conditioner unit is listed as unrepairable due to its age. Warranty service has only agreed to repair costs, even though a/c unit is listed as non-repairable and replacement is recommended.

Had to get my own heating repair man, $822.00 dollar amount approved. I submitted for reimbursement. I got from 7 to 10 days, 3 to 4 weeks, lie after lie, no manger avail, to now they cancelled my account one month before it expired, so they now are claiming I cancelled no reimbursement. Submitted claim on 12/30/2020. Here it is 8/6 /21 still getting the run around. Filed claim with BBB, Ohio attorney. Gen. Nothing. I sent a good faith letter to Corporate in Columbus, OH. I get same lies. Now they're stating they never submitted reimbursement. I have email I forwarded to this guy and I got no reply. Letter also said because I threatened them I was going to cancel my policy once I got my reimbursement. Well dah!! Also that I filed claims against them with BBB and Oh. Attorney General. That this is not how AHW conducts business and is a tantamount to consumer fraud, not in all in tune with resolving matters in good faith.

Yes. After so many previous refusals for coverage I was pleasantly surprised to have my AC covered at a reasonable cost. It however took too long to receive the check, more than a month since the claim was submitted and it would have been hell if I was unable to repair the AC before I received the check.

I signed up for home warranty with Amazon Home Warranty and paid 3 years amount first. When I called for service my microwave they said it is not covered by the contract. Then again I called for service my Hot water leak. They said it is not covered. I don't understand why I should have this warranty service for most of the items they are not covered and paid for 3 years upfront. First they don't have any emergency contact phone number to call and book a claim during weekends. Even we book a claim in their website they will not look at it until Monday or next business day. Then also it will take 24 to 48 hours to process the claim and then assign a contracting companies and those companies will take days to weeks to get the appointment for repair. Which is a waste of time and money. I decided to cancel my contract and they rip off half of my money from what I paid for 3 years. This is a very bad company to have the home warranty.

Please don't buy this. I have made a claim and waited for one month, No one came and fixed the issue. When I cancel their service they charge me $55 penalty fee which they didn't told me before. CHEATERS.... Please don't buy this....

I have written numerous times and am at my wit's end. I pre-paid for a three-year term after dealing with my salesperson Fred **. I interviewed your company and American Home Shield and picked your company based on the information I was provided. My account number is #**. I have had a great experience with Fidelity National Home Warranty for my primary CA residence, but they don't cover Florida or I would have signed with them for this vacation home. In any case I explained that we were purchasing a condo and wanted to be sure that we would have full coverage. I was told that as long as we started the warranty and waited 30 days that we would be fine. I also confirmed that similar to Fidelity we could group unlimited claims within a category and I was told by Fred ** that this was correct.

AHW could not find a service company to respond to the call. So AHW sent me a check for $175.00. Had to get it replace myself, $210.00 for the replacement on Amazon.com and $150.00 for a friend to do the work. I am 73 and can't get under sinks any longer due to poor health.

I am covered by AHW for an expanded plan, including our pool. We had a clogged sink, which is a basic claim. The service company AHW assigned to us failed to contact us according to the terms. I called AHW to request another company. I was instructed to get it fixed on my own and was sent a reimbursement form to return to them with a repair copy invoice. I did that. That was back in late May. Here it is a few days short of August and I have not received my reimbursement. I contacted AHW once about 3 weeks ago and have heard nothing in return. I said all that to say this, DO NOT TRUST AHW. Their professionalism, organization and execution is actually below the 1 star rating I gave them.

Please don't use their services, the contract stated that they accept service request 24 hours and 7 days a week, not true at all. They open only Monday through Friday from 9am-5pm and customer service is useless. I cancel my 3 years policy and it has been 2 months and never got my money back. Last month I cancel my policy but they still bill me. They hire the worst technician and don't pay them and always try to denied a claim. They said they were going to give me $375 check for my refrigerator but never sent the check. It's impossible to speak to a manager about your complaint either.

This is probably the worst home warranty company that I've dealt with. My washer is having problems, I contacted Amazon, they contacted a contractor who set up an appointment. The contractor never showed up or called. He finally called after we contacted Amazon. The contractor arrives and looks at my washer and says "I know what the problem is and I can have the parts in 24 hours". Also I will contact you. Seventy two hours passed and I never heard from him, when I called he stated that he can't find parts and you need to contact Amazon.

Pls don’t do business with them. They will take your money and will not deliver. Extremely bad customer service. I have been trying to make a claim since February this year and to this date I have not been successful. They have no affiliation with AMAZON. Pls run run run.

I have rental property, which is my neighbor. Their AC was not cooling. They had a baby in the hottest of weather in Texas. I gave Amazon a call to make a claim. It took 3 days for anyone to show up. The tech acted like he didn't want to be here, he put in Freon, worked for that afternoon and the next morning the AC was not cooling at all. Placed a call to Amazon again, they said the guy fixed it and I explained that it worked that afternoon and had stopped cooling during the night and by the next morning it was 82 degrees and rising in the home. I asked not to send out the same guy, now this was after it took me forever to talk with someone, was on hold almost an hour. They said I had to prove it wasn't working, and I told the girl the proof was the temperature in the home. I couldn't keep this up and my warranty was going to be up in July and this was June.

For our situation, they were not able to provide local service providers, something they DON'T tell you when you sign on. Local contractors told us they don't do business with AHS because they're terrible, won't answer calls and are horrible with getting approvals for repairs. Since no local contractors available, they said we had to choose our own contractor BUT would not approve their fair and competitive repair quotes and forced us to take a much smaller "approved" rate.

Had an AC unit that was malfunctioning to the point of melting wires and they refused to reimburse me any money whatsoever! Would not even allow a repair man to come out and look at it! This company totally scammed me!

Do not have anything to do with Amazon Home Warranty. Service is nonexistent; have been put on hold repeatedly for hours (!!). The one time we filed a claim, they recommended someone who said that he does NOT deal with them because they are horrible (this is from someone THEY recommended). The second person would not even come out to look at the issue until the following week and so, we wound up replacing the heater at our cost rather than freeze. Later on, sold the house and wanted to cancel the warranty. As soon as they hear that, they put you on hold... so far, 5 different reps have done that today for some two hours now. RUN, do not sign up with Amazon Home Warranty.

I signed up with this company in August 2020. The same day, I learned this was a poor choice and sought to fix my error. I sent a request to cancel, but never heard back. I signed up with another company and forgot. That's my fault. Almost a year later, I filed a claim via Amazon Home Warranty by mistake. I even called later to ask a question. When I called to ask a question, the representative filed another claim. Shortly thereafter, I learned I was calling the wrong company. Right after that, I found evidence of my request to cancel in 2020.

On Saturday, June 12, 2021, our air conditioning stopped working. We have paid for a home warranty plan with Amazon Home Warranty. My husband contacted the company through their phone number listed and spoke with a representative, who assisted him in opening a claim that same day. He was told that we would be contacted within 48 hours. Our contract with the company states the following under Section III Requesting Service, item B: "Upon request for service under normal circumstances, We will contact a Service Contractor within forty-eight (48) after You request service..." Our contract only says 48, not hours or business hours. Over the phone, he was told 48 hours.

I am the current so called customer. I had 2 claims and both rejected. Do you know if they need to break the walls to get access to your pipe, after they (may) fixing pipe AHS does not fix the walls and you have to do it by your own cost! Pool pump broken and they rejected as it is pool feature and not the main pump! But there was no option to chose it when you buy the shield from them. It took 2 week to hear the final decision. They basically look for any excuse to reject the coverage. I will cancel my contract.

Cheaper is not always better; as the old adage goes you get what you pay for. The worst customer service I've ever worked with as they talk in circles and so do their repairmen and women. THEY WILL NOT COVER ANYTHING. I regret of paying for 1 year for two apartment units. Contacting claims will leave you baffled and confused as they feed you technical reasons as to why they don't repair anything and they will not update you on what's going on with existing claims. Oh, and I hope you enjoy spending quiet time on the phone. This company is a scam and they could care less what anybody thinks of them.

I am writing this review after cancelling my service few minutes ago. I don't think this company does the honest business. I bought home warranty service on May 18th, normally the the service starts after one month of date you bought the service so my service start date was June 18th. I submitted two claims on June 21st - one related to outdoor spigot leak and the other was for sprinkler system valve leak. Both of these claims were denied by AHWS saying that these are pre-existing conditions and not covered by the policy, which doesn't make sense to me because I had opened the sprinkler system same day and it started leaking, also they started my policy on June 18th whereas I started paying them from May 18th, so they waited one month to start the policy to get all the pre-existing issues off their plate then why denying the service for the issue which came after the one month waiting period.

Let the amount of 1-star reviews here inform your decision! DO NOT, I repeat, DO NOT go with this company. I live in Washington, DC and own many properties and have a few Home Warranties and made the mistake of trying AHW on my most recent property and they have been nothing but a nightmare. Thankfully I did not need to utilize them for a while into my contract. However, as it usually does, life happens and I needed to use my Home Warranty on three different occasions and it's been an absolute nightmare dealing with them.

Horrible service. Don't fall for cheap prices. They don't cover you. It's just a trap. I regret of paying for 3 years at a time. Going to cancel it. Claims department is horrible. They don't update you on what's going on with existing claims. They say to hire yourself a contractor and will be reimbursed. Later, they say they are not covering it. So, it's just waste of your time and money. If you inquire about your claim, it will go on hold for at least 15 mins and sometimes no one picks that. Better take home warranty in your local area.

First of all, I would say that Amazon Home Warranty should be brought up on deceptive trade practices. I was told I could cancel at any time without a fee. I sent an email to ask about canceling and they canceled my contract. Then they stole $366 from my family! I called to work it out and was transferred 3 times and on the phone for 30 minutes. The last representative refused to give me my money back and offered to renew my contract, but I would not get a refund. This company has offered poor service and lied! They did not fix my washing machine, instead sent me a check for an amount not big enough to buy a washer. I have been waiting since March 25, 2021 for them to send out a technician for my electrical problem. I never signed a contract and the account was not even in my name!

I have only filed 1 claim through them and was not impressed. My AC went out and I called to open a claim. The tech came out on a Thursday and collected the service fee. He then diagnosed the problem and said he would submit it to Amazon Home Warranty. Come Monday I had not heard back from either so I called Amazon, they said the claim was denied due to a pre-existing condition. They asked for an invoice from service I had previously done from 3 months prior to show it was not pre-existing but a new issue. Everyday I called to get an update and there was always something else they needed. All provided.

Amazon Home Warranty is the worst provider you can ask for. You put urgent request, will provide the worst vendor and worst customer care. If you are in north they will give your work to vendor in south and you are expected to follow up with the vendor. I have ask them to cancel the contract and ask for the refund. I’m sure it will hard to get refund from them but I prepare to go court if required.

I was hopeful...I bought the premium package when I closed on my new home. I can honestly say that I've never had such horrible service and I've never had to communicate with customer service employees that are so rude and unhelpful. This company seems like a complete scam and after doing a recent Google search of other people's experiences with them, I can see that I'm not alone. I wish I had done the google search BEFORE BUYING. They won't cover repairs that they say they will cover, they lie to your face, each person that I had to communicate with in different departments was so cold, rude and unconcerned.

I have now had two horrible experiences with Amazon Home Warranty. First one was my pool pump failed during the Texas Freeze. I filed a claim and they were going to send out a report technician. Two days later that call and said they could not find a technician for me to find my own. I called at least six and all were booked for 2-3 months due to the freeze. I purchased a new pump and installed it myself and ask for a refund of the parts only (no charge for labor). They denied my claim even though they were in breach of contract by not providing the service tech to do the repair.

We purchased our home 3 months ago, and in the last week a fan in the refrigerator has become increasingly loud and hard to hear anything over. I called AHW for service, and they said that as long as it was cooling, they weren’t going to repair it. Rude customer service - as I was explaining the problem, the representative kept sighing heavily as if he were talking to someone as if he was put out that he had to talk with someone stupid. He did say that if he sent a repair person here and the refrigerator was deemed to be cooling properly, they wouldn’t fix it and we’d have to pay the service call.

I am rating this company as a whole. Decide for yourself. Just know that this company has absolutely nothing to do with Amazon.com. That alone should concern anyone searching out a good home warranty company. It starts with Trust. This company starts out to deceive. The contractors are good enough but the service within this business is poor at best. Rude and unprofessional.

Every time I filed a claim with them I was told it is not covered. Tried to get a refund and was told I will get 20% of my money back, though I never used their service. I kept my plan but I say this is a scam and all they provide is to empty your bank account.

Filed claim for dishwasher repair. Could not replace part so dishwasher has to be replaced. The amount allowed to replace dishwasher was the value of the part that is no longer available. When I asked how can you replace a dishwasher for a part value, the answer was "we determine the value of replacement" as stated in our contract. The claims employee said she spoke with an authorization manager. I asked for that manager's name and would like to speak with that manager. I was then told consumers are not allowed to speak with the managers nor have permission to give manager's name. Beware: AHW will rip you off with each claim filed. You either accept their offer or you get nothing.

They assigned companies that were two counties away and don't serve our area and on top of that said even if they did that this had a hard time receiving their pay from Amazon and when we finally got someone out he had to use most of my tools. Very unprofessional.

Company is of no help when attempting to submit a claim. Customer service cannot answer any of your questions or concerns about billing or to submit a claim. They always have to send an email to another department. They cannot just transfer you to the blling department. The service technicians they send out to your home are not very knowledgeable. They did not know the make or model of my appliances when the name was clearly stated on the front door and the model number was located on the sticker on the back of the appliance. It takes forever to get an approval or denial of a claim.

I have had them as a provider for 2 years and have nothing but issues. I have had a hot water heater broken for over 2 weeks and the folks sat on it for all this time. They keep changing the story and never telling me anything. No communications and no concern of not having a hot water heater for weeks. Stay away.

First of all let me say the customer service is the absolute worst type of customer service I have ever experienced. They are rude and out of touch with reality and have no business dealing with people. I tried to cancel my service and was put on hold for almost 20 minutes. Every time I call back they would put me on hold and I never spoke with the lab person until three days later. Once I spoke with the person they claimed they had canceled the contract then I noticed I never received an email or documentation stating the fact that it was canceled so I called back and when I did they told me I owe them $220!!!! Good luck getting it!!! THEY WILL NEVER GET ANOTHER PENNY FROM ME!!!! WHAT A SCAM!! PLEASE DO NOT PURCHASE FROM THIS COMPANY. I also reported them to the Better Business Bureau... THEY ARE SCAMMERS!!!

The warranty cost $45/month, and if you don't cancel w/in the first 30 days, you don't get a refund, plus you get charged for any service calls you had! So you end up paying them for full price for services rendered, and you do not even get reimbursed your service fee! This company is a rip-off and makes the parent Amazon company look bad! I do not recommend this warranty to anyone who is looking for good coverage and does not want to get shafted if they decide to cancel after the 1st 30 days.

I purchased 3 year Amazon Home Warranty despite all of the bad reviews. Worst experience I have ever had with a warranty/insurance company. They don't return calls timely. They will take your money and then not pay claims. It is bad enough to have something break in your house but they make the process of repairing it a nightmare. Save your money for repairs because you will need it after they deny your claim.

My entire experience with Amazon Home Warranty has been a disaster. I contracted with this company at the end of November. Once the contract was received, I noticed discrepancies from information received from the sales associate. I tried to clear up these issues via phone calls etc. I left a message with the original sales associate. I spoke to the sales department. I spoke to a supervisor. I was only trying to match the contract with what was promised to me over the phone. Finally I asked for a refund. The refund was only going to be prorated even though I was in limbo waiting for the issues to be resolved. I am still waiting on my refund and have decided to try and resolve this issue with my bank. I have tried relentlessly to resolve on my own.. I can't imagine having to negotiate with this company with a real claim on my home. Based on my experience, this is not a company you want to do business with... Absolutely no customer service.

Beware of this company. We purchased an expensive home warranty from them and have had nothing but terrible customer service and NO resolution to our claims. We filed a claim for a kitchen sink that was backed up and it has been almost two weeks are we are still waiting on a solution. Each time we call we are on hold for a minimum of 30 minutes, multiple times we have been on hold for 60+ minutes waiting to talk to a representative about our claim. We have been connected to 4 different plumbers, every few days, the first three of which were not able to provide services for Amazon Home Warranty or could not help us in the near future (the wait time was weeks out). We have heard the same line from customer service- "we will escalate this claim" and nothing changes. We have been sent one plumber's contact information twice even though we had to tell the warranty company the plumber cannot service our issue.

I have tried to connect with the claim's office to get repairs done to plumbing in my home. Since I called them water is backing up everywhere in my home. It has been over 24 hours with no support from the company. I was told by the claims representative that they have a lot of work to do and will get to me when they can. This is not acceptable when water is one of the essential items for living a decent life. I found the representative to be disrespectful and rude regarding the health of others. I really hate the day I paid for three years of service to this company.

They will not uphold the contract. Instantly refuses to repair my appliance. Claims it is pre-existing but that isn’t what the service tech reported. You cannot talk to anyone but the off-shore call center and they have no ability to help nor will they connect you to someone who can. They say that someone will call you back but they never do. DO NOT PAY FOR THEIR SERVICE - IT IS A RIP OFF!! I have just filed claims against them with BBB and my State’s Attorney General.

I had the best coverage but it was not enough for the company. They didn't replace the appliances. They gave money instead. Not even half of what I paid. No labor included. They promise to dispose the old appliances according to their agreement. Didn't happen. It took them 29 calendar days to send me the money. In the meantime I had to buy a portable heater for my tenant.. It was winter 2020. Just imagine. No heater? Also the A/C broke, they were connected. I'm in California, the house is in Alabama. I was expecting AHW take care of everything, not even close. Their policy said up to $3,000 per appliance. They gave $2,225 for the furnace and A/C. Not to mention being as long as 6 hours on the phone for a human to answer. Not happy at all. Look closely before buying a warranty.

Please do not buy their warranty. They are full of scam. Every time you open a claim, they will take your money. "Not covered".. I have opened 4 claim. None of them are covered. Please do not buy their plan.. Or any contract. Their are not part of Amazon at all. It's full of scam. I would rather give them 0 instead 1.

Website and sales people promise the world but when it's time to file a claim they fail to deliver. Filed a claim for my washer. They determined cost was more than they wanted to spend to repair it and then offered less than 25% of what it will cost to replace it. They do not return calls or get back to you when they say they will and then recite the fine print on their contract to justify their resolution. I would not recommend this company to anyone and will see what I can do to get a refund for what I already paid. Totally worthless.

The customer service team that represents the company is totally dismissive of customer needs and refuses to give information for supervisor contact. I will never purchase a Home warranty from this company again.

I signed up with Amazon in October, even though I'm not a huge proponent of home warranty companies. But because many of my appliance and heating and cooling systems are now old, I thought I should. I paid for a 3-year contract with Amazon. The first appliance I had that broke was a microwave. They would not cover the cost to replace. Yesterday, I woke up to 2 heating unit, one upstairs and one downstairs, that weren't functioning. I called my own A/C-Heating company, as they said, "Give us 3 days and we'll get back to you." Time is of the essence, this is heat.

This warranty was a total rip-off and the company was horrible to deal with. I tried to file a claim for a failed furnace blower motor less than a year after purchasing the home and the warranty. They insisted on me providing three years of worth of maintenance records for the furnace which, as a new owner of the house, I did not have and had no way of getting. They denied the claim based on that. I sued them and won in small claims court when they didn't appear to defend themselves but they still refused to pay the claim.

Please save your money and do business with a another home warranty company. First we had a A/C unit go down when t was 117 degrees in Vegas. They would not cover the issue (the unit was 30 years old) because they said it was dirty. Even when I had an another independent company come out and write a report that is was the age of the unit. Next we had a water heater go down...They said it would take a week to fix. I had to call another company and they came out and replaced the unit in an hour. I paid 100% out of pocket then I had issues with Amazon Home Warranty paying for the repair. AHW only gave me 2/3 of the cost of the repair. Then we had a water leak in the house...Guess what they don't want to cover that also. Please save yourself and do business with any other company.

Joining my voice to the MANY who have had a horrible experience with #AMAZONHOMEWARRANTY. Out $350 for 4 months and 2 tech calls. Both claims arbitrarily rejected outright as "preexisting." Customer has no recourse even when tech said it wasn't preexisting. STAY AWAY!!!

Its been more than 5 days I submitted my claim and the company have not assigned this claim to proper technician and will not respond when called multiple times. The technician they have assigned to and shared his phone number and when I tried to call the technician phone number, the phone number is out of service.

Crap with misrepresented sales staff. Lie. Lie. Lie. Even charge you to cancel non commitment month to month plan. Say available 30 days after start but will not let you make claim until after 6 months. If I can predict when an appliance is going to fail then I would be rich and not need them.

Section 8 in their warranty allows them to disregard every section of the warranty and do nothing. My dishwasher broke, I paid the inspection fee and Amazon said the repair was too expensive and they would not cover a new unit either and per the contract they are not required to cover anything even though it's explicitly covered in an earlier section. This is a cheat company and now I know why the BBB revoked their accreditation. They offered me $200 cash to go away. Wouldn't even tell me how they got that number. Per Amazon "Take it or leave it. You don't have to take it but we won't do anything more". I would've preferred the guy just curse me out and hang up me. That's how bad this service is. No recourse of action either because their mediation allows me to get a second opinion (at my cost) but they do not have to honor it.

First time I needed help they refused to provide warranty saying it was a pre existing issue. It wasn’t but they would not accept any explanation from me. Next time plumber refused to provide service because there was some mold. The last time Amazon did not send out a technician for my heater even though it was 27 degrees outside and my Hester was malfunctioning. They also did not tell me I need to pay the technician that came to the house, last company the warranty company dented my account when technician said work was complete.

I have had home warranty for the past several years and I recently switched to Amazon Home Warranty. I signed up for the service on 12/01/2020 and after the 30 day waiting period, the service date started on 01/01/2021. We had a plumbing issue on 01/03/2021 and they denied the service. They started to make excuses why they won't provide service. I never had this issue with my previous warranty company (AHS). The only reason I switched was because of the price increase every year. I'm thinking to go back. Why would I pay to a service that doesn't exist.

I contacted Amazon Home Warranty (AHW) because my furnace stopped working. They sent out Houston Air Comfort the same day. The tech said my furnace was 20 years old and hadn't been maintained. He then advised me his manager would be contacting me about my options. I asked him what options. I was told either AHW would repair my furnace or replace it if it couldn't be repaired. The tech told me no. AHW would only give me a $2000 credit toward a new furnace. He left and I immediately called AHW. The representative checked and the tech had not put any information into AHW's system. She was letting her manager know and requested to have her manager call me. Now my doorbell is ringing and George ** General Manager for Houston Air Comforts was at my door. After sitting down he gave me several brochures on a new furnace with a 10 year warranty.

I have made several claims with this company and they have avoided paying for them. The latest was a claim of a leaking pipe on December 23. I was told they would get back to me in 24 to 48 hours. I told them the pipe is leaking all over the floor and was told that is all they can do. The next day they gave me the name of a plumber but he said he could not come until the 30th. I called back and was told I could get someone who could come out sooner but he would have to submit an order and wait 24 hours for approval.

I have now had 2 unacceptable experiences with warranties. On both occasions, Amazon have sent me people from sub standard businesses that do not submit their findings on time or did not contact me in one instance. My first claim was turned down as I was told that the report mentioned that my washing machine had rust. This was after the first repair company had submitted their report stating that the repair would cost Amazon $445.82. I was told by customer service that they had not received any feedback and so I insisted that another provider be sent out and this subsequently ended in my claim being denied because the technician said that he had found rust.

I started with Amazon Home Warranty because they was highly recommended, but I found out quickly in the North County area that's not true in Saint Louis area. I experienced two bad experiences. First one was a thermostat replacement which caused me electrical issue and a new furnace, thermostat and alarm system repair. The second one was sewer clean out. I called Roto Rooter for a professional job service, they tried to send someone to my home with no company name on truck. Nothing on shirt looking like a street person, each time someone came. LLC people with less than 8 reviews. If you love your home keep your Door closed 'cause you will end up spending thousands.

If I could I would give a - 5 stars. I renewed my Amazon Home Warranty for the second year in August 2020 in the amount of $610.00 to be in effect on Sept. 20, 2020. The first time I had occasion to need a plumber was the 2nd month of the second year. I was instructed to call "Mr. Rooter" one of their contracted companies. Was told by Mr. Rooter that they were no longer working with AHW as they were not being paid, AHW was not responding to phone calls or email. I called AHW and told them what I had encountered and had authorization to use them anyway and would be reimbursed. I did get a reimbursement check for that.

Fell for same old trick. Sales team promises verbally many things are going to be covered. But when you apply for the Claim, the Claims team is hard to catch and they deny the coverage. Cancelled the contract with them in 1st month still the company withheld 200$ for 1-month. Like many other reviewers, I would advise my friends to do a favor and stay away from this company.

Their sales pitch is if it can't be repaired, it will be replaced. The reality is that it's nothing close to that. My washing machine needed to be repaired so I submitted a claim. Days went by with no response. Finally I called them and was told that I would have to find someone to repair it, then request reimbursement. The repair man determined that the main circuit board was bad. My washer is about 11 years old, but that part was no longer made. So it can't be repaired, so it will be replaced, right? WRONG!

Was told by salesman that could make claims on any appliance after initial 30 days. Plus was only month to month and could cancel at any time. Made claim and was refused. Told by support staff that they expected all equipment to be in excellent condition day one and they don't expect claims for several months after policy active. Great if one could predict when an appliance might die, want to buy stock in those predictions. Also spoke with two managers with NO help. Told them I wanted to cancel policy and was told you have to pay administration fee to cancel. NO refunds on policy. Still have not had it canceled after several days. Also when I sent several emails over a week to get assistance was told these were treats to them. They never answer phone, you have to leave message and wait for callback. I have dealt with other home warranties as a A&E Appliance serviceman until I retired and would give AHW a -5 stars if possible.

I purchased this home warranty on 11/12/2020. I was already covered by another home warranty. I cancelled my previous contract after 30 days were up because I thought I was getting a better deal. My furnace went out on 12/15/2020. I get a call from someone by the name of Devlin from Amazon Home Warranty telling me that they could not cover my furnace because it was a pre existing condition. I asked him how he determined this. He said because the contract was in effect 3 days and they determine what a pre existing condition is. This didn't make any sense because I already had coverage from my previous company. And they never came out to look at the furnace on the effective date. Then he had the nerve to tell me that they would have to prorate my cost and charge me a cancellation fee if I terminated my contract.

I bought and paid for the Complete Amazon Home Warranty Plan to include having add ons, cost my $930 for the year. Since I just bought a house I figured this would be the best thing to do. Well, I should have done a lot more research on this company. They are very bad at communicating and setting up technicians and honoring their contract. I had a claim for my washer, they choose not to repair it and instead gave my $300 for a new washer, my washer costed $900, you cannot even buy a washer for $300, I ended up repairing the washer myself.

9-20-2020 Contract Purchased. Coverage Begins 10-2-2020. 10-7-2020 I had done, I believe three loads of laundry. During the third load the washing machine gave a different type of beep. When I went to investigate, I found an error code E6E1. Within an hour, as per the contract of notifying as soon as possible, I filed a claim, #**. 10-8-2020 I received and email notifying me that AHW was trying to reach me to talk to me about the claim. I called them and they informed me that this might be considered a previous condition and if so the claim would not be approved. Also, if disapproved I would be responsible for the initial call charge. Knowing I had to get the machine repaired I told them I understood and agreed to having them sent out the technician.

My hot water heater quit and they assigned it to a repairman not a company who never showed up. After 3 hours of calls to AHW and being told they will not help me, I had to call repairman and pay for it myself. DO NOT consider this company for any reason. If I could rate lower I would. Read contract carefully on what is not covered - example that part of hot water heater that is the tank - CAN YOU HAVE A HOT WATER HEATER DOES NOT INCLUDE THE TANK!!

Called them to come repair my garbage disposal 2 days ago. No one has called. I called again this morning. Got no information. They don't know why the repair department has not called me. This is bad bad business. My hands are tied. There is nothing I can do.

I signed up for Amazon Home Warranty (despite some misgivings about the name being rather a scammy approach to branding and some negative online reviews because I had heard a few positive reviews as well). Anyway - my refrigerator's touchscreen display conked off. This left us unable to make any changes to the settings of the fridge, replace the water filter, get ice from the ice-maker etc., In short, it took the fridge back to the 90s - basically all it did anymore was keep things inside it cool. Amazon denied the claim.. The local provider also expressed surprise that they did given these were core components to the proper functioning of the fridge. Scammy name, scammy claims management in my opinion. I have called in and canceled my policy.

Touch panel for my GE Range stopped working after a power surge in my home due to a neighborhood power outage. Amazon Home Warranty denied me coverage to repair or replace it because "it takes longer than you've been covered for this type of problem to occur". Seems to me that I can't have something fix until I'm aware that it stops working and if it stops working while I'm under contract with your company, then it should be covered. What is to stop Amazon Home Warranty from using this blanket excuse for Non-coverage for anything in my home? Furthermore, when I called to cancel, I was told someone will get back to me in two days.

I began paying this Amazon Home Warranty Company in October 2020! On around 11-17 I had a Plumbing Problem and I called Amazon. A Great Plumber was Dispatched and Amazon denied Service On The CLAIM! I had no idea why Service was Denied because Plumbing was part of the HOME WARRANTY CONTRACT. I Called In And ASKED For My Monies Back, For October and November 2020. I Probably will not receive any money back at all. BUYER BEWARE! This Home WARRANTY Company is the ABSOLUTE WORST! Even the Technician had no idea why This Service Was Not COVERED And He Was Going To Have To Leave, Take My $60.00 Service FEE, And Leave and Render Me No SERVICE. I IMMEDIATELY CALLED AND CANCELED THIS CONTRACT! This COMPANY HAS A RATING OF ONLY 2-STARS and I see “WHY”!

I have been with Amazon Home Warranty for about 2 years. I have made about 8 claims 4 for same problem of AC and 2 for same problem of garbage disposal. Having claims for same issue tells me their technicians not doing a good job.

This company is the worst I have ever experienced. I just wanted to change my payment method. They don't do it online. So, I had to call. I called and they were closed and schedule me a call back time. They didn't call back. The guy told me they close at 7pm. I called at 5pm, and they let employees go home early. What kind of business is this. Needless to say, the employees are never working. I just want to cancel all together now. No one is never at work to answer any inquiries. I will be reporting them for fraud. Since no one in never at work to deal with any consumer service issues.

Their customer service is awesome. But you need to be more clear on your coverages. For example the past control could have read 1 time in a calendar year. Instead of verbiage that's unclear. They are very helpful.

Amazon Home Warranty is refusing to cover a claim to replace a bad blower in my HVAC unit, we have now been without central air conditioning for over a week. I first called the company that installed new compressors and inspected the system for us only a few weeks ago thinking that the repair was under warranty. They inspected the unit and discovered that the blower motor failed. Because the blower motor failed, and the compressor outside was still running, this caused the coils to freeze up in the air handler. When we realized that there was no air coming out of the registers, we turned the AC off. This caused the frozen condensation on the coils to melt into the drain pan. We were told that the blower was not something that they worked on when they replaced the compressor, so this was not covered under the manufacturer’s warranty. We then decided to contact the Home Warranty we purchased through Amazon Home Warranty.

I signed up in Aug 2020. I was informed I needed to wait for 30 days prior to any claims being honored to ensure there are no pre-existing conditions. In Oct 2020 my clothes washer developed an issue requiring the pump to be replaced. I put in my claim, they assigned to repairs to a local repair company. The tech came out pin pointed the issue down to the pump. I paid my deductible and the tech left to order the part. Two weeks later he comes back to install the pump and Amazon Home Warranty tells the repairman that the claim is being denied.

The fast reply is good way to contact them, I will buy with them again. And they helped me change the shipping address very quick, which makes me more comfortable to shopping with them again in the near future.

They refused to pay for the supply lines to water heater cause the top part of the water heater was leaking. They said you need two different technicians for supply lines and water heater and needed two different claim fees. I’ve had my water heater replaced with a different warranty company (Choice Warranty) at a different time. All they could say is the tank is leaking it’s not covered not even the supply lines. They wouldn’t even let me speak to a supervisor. I’m still waiting for a call back. I’ll never recommend them or go with them again.

I bought not 1 but 3 home warranty policies for my rental and my children's homes. My rental property had a water heater that needed to be replaced. I submitted the claim and 7 days later no one responded. I called and they gave me the excuse that repairmen were scarce due to COVID-19 and I could send my own repairman and they would reimburse me. I did that and they denied my claim saying it was an existing problem. I called and called the company and they told me someone would get back to me. After no response, I initiated a dispute with my credit card company. Immediately, a customer service representative called me back. They said they would pay me 50% of the cost of the water heater. After a month I contacted them and they told me if I wanted to see the money, I needed to drop the credit card dispute. Needless to say, I do not like to be bullied. I will let my credit card company handle the dispute. Lesson learned.

Amazon Home Warranty has the worst customer service I have ever experienced. I am nine days into trying to get a tech to my house for an AC issue. The first tech told me I should have chosen a different home warranty company (he refused to come out). He was 100% correct. I have been assigned three techs and still have no resolution. I have over three hours of “phone hold” time. They like to place you on hold and see if you will hang up.

Stay away. Bunch of liars, thugs with deceptive practices. Won't honor your claims, and only cover what you have paid into via monthly subscription and not a penny more. Plus, they will make it sound like your problem and hide behind the legalities of the contract they send you, which 99% of folks don't review, as they have fallen for their sales people, like I did. So yes, they lie through their broken and ugly teeth. Stay away. You will thank me.

AHW is a fraudulent company, they find reasons and ways to bail out on repairing or replacing your appliances, equipments. They rob literally $50 every month but, come up with reasons to avoid helping customers with genuine problems.

My contract with AHW was started 4/23/2019 and ended a year from that date. During that time I had one service request. It was our jet tub in the master bathroom. They did not have a service company in our area that could help us and I would have to find a service on my own and they would refund the cost of the service. The cost of the service was $642.32. After the repair I sent a copy of the bill. When I called to ask for repayment I was told they did not receive a copy of the bill. I sent it again and was told they would only be $500. I have called and sent many requests but have not received a call, email or refund for the service and today is September 25, 2020.

Amazon Home Warranty has terrible customer service. I have been waiting for a plumber since Sept 8th. They do not honor their service level agreement of 48 hours for a technician. I have called 8 times and asked for a supervisor call 4 times. I’m still waiting for someone to contact me. Do not use their service - they do not honor their agreement.

I wish I could give them no stars--this company will take your money but not actually cover anything. They seem to be good at finding just the right wording in your claim to be able to deny the claim. As a disable veteran I would encourage anyone associated with the military to avoid this so called home warranty company. Additionally, in order to not have to pay any kind of claim, they make stuff up. They lie. And then they act like your the bad guy.

I tried for one month to get service on my air conditioner unit. A schedule was set up and the service contractor never showed up and would not answer the phone nor return a phone call. I tried calling the Amazon Home Warranty Service 2-3 days per week but could not get anyone so I went through the Amazon customer service. After finally speaking with Amazon Home Warranty and explaining that I was having trouble getting a return call from the service company and that my thermostat had been going up to 85 and sticking for almost 30 days, I was told that I could get someone to repair my unit and submit the bill for reimbursement.

I have now canceled my home warranty...I have had 2 negative experiences. I had the plan that did not include appliances...I had a sewer issue that was right outside of my wall which they would not cover, and sent someone out who told me it was a 800 dollar job, and that everything needed to be dug up...that was not true. I opened a second ticket for air not cooling all my rooms. They sent Royal Air Houston out and they told me my unit was mismatched, old and dirty and I needed a new unit. Royal Air came out and gave me an estimate saying the system that they were selling me was an 11k system that being an Amazon member would give me a 2k discount, and the unit came with a 1k discount..these prices are inflated. When I called Amazon they were unconcerned that they used their name.

After having a warranty with 2 other companies over 14 years I kind of understand how they work and what they do. This company is a JOKE!! 6 months in and I have an issue with my upstairs AC unit not coming on. So I place a claim on line and 12 days and a dozen calls or so later I’m told to find my own repair guy as they can’t see my or find one! I live in a small town and kinda get this (not the time frame!!) and that they will reimburse. So I make a call and that evening it’s fixed for 175.00. I call to get the claim and I’m told that the switch And fan isn’t covered and they will not reimburse me.

This company assured me that they had numerous contractors in my area to do repairs/replacement of each covered need/item. In fact, they have none/zero, yet they refuse to refund my money thus far paid. Every time I call them, I am put on hold for extensive periods of time, then the line goes dead. Upon requesting the OWMER, CEO, OR PRESIDENT of this scam company call me, or that I be transferred to them, I am told that person(s) never talk with a customer. As of this date, the covered repair is NOT yet fixed, and at 12:09 p.m. September 15, 2020, I was notified they will not service the Lansing Michigan region, and that they will not refund my money for their lies to me. Save yourselves and your money, WWW.AMAZONHOMEWARRANTY.COM 1-888-934-0001 is a scam.

I called a claim in on the day my warranty began, why? Well because the AC Unit stopped working that day. The START DAY OF THE WARRANTY IS NOT THE START DATE. It was a month before I remembered to call back to find out what happen, I am cancelling my policy. Home Warranties are horrible, I have had 3 homes, 3 policies and NONE of them have ever covered anything! Waste of money, Customer Service is Horrible. Do not recommend Amazon Home Warranty at all.

We purchased our warranty in mid July and everything was working in our condo. Toward the end of August I called with a claim as the refrigerator wasn't cooling properly. The claim was denied and the associate told me that it was because of a "pre existing" condition and could give me no further information including the portion of the contract where it says that they can deny the claim. It is nearly impossible to talk to anyone of any authority to try to understand their reasoning. I understand that warranty companies are businesses and that they want to make money. That's fine except when they do not honor the service that they have taken payment to provide. I have been unable to find the name of any CEO or person of authority to talk to. I am very frustrated and don't know what to do. Based on my experience I do not recommend this company. Their lack of communication is not acceptable and should not be blamed on the Epidemic.

Refrigerator in the kitchen broke down. The warranty arrange for the inspector to come in two weeks(!). Meanwhile, we got a replacement and moved the broken one in garage. The insurance denied payment.

Took out 3year policy in February 2020. Had to file claim on dishwasher on July 6, 2020. I had to call them 3 days later 'cause I heard nothing and was told they have 48 hours. They never filed claim. So the next day, I get notice Fry's Appliance in Greenville, PA was assigned, then later that afternoon another email that Adams Appliance is now assigned. I called Frys and they said they don't have work order and that Amazon Home Warranty doesn't pay their bills to Frys. I called Adams and they said they do not have anyone to do repair for at least over week. I called Amazon Home Warranty back and said it was unexceptable and to have manager call me.

I don’t normally write reviews but my experience was truly deceptive. I purchased the combo plan for two different properties. The refrigerator is two years old and started leaking water from the bottom. I was told the part to fix it is no longer available for purchase, so that makes the refrigerator unrepairable. I called AHW to find out if they would replace because my contract says “if it can’t be fixed we’ll replace it.” AHW told me that they would give me $200 to replace the covered part. I said the contract says, "You will replace it," and was told they would only cover the part.

Very dishonest, deceitful company I’ve ever dealt with. I held for a minimum of 10 minutes. To talk with a supervisor, 48 minutes on multiple occasions. Took 5 days to void my claim, no hot water!!! Bad!!

YOU WILL REGRET IT!!! READ THE POOR REVIEWS, THEY ARE ACCURATE!!! I read through the reviews here, and I can tell you that these with 3,4,5-stars must be some easily impressed people, or they were compensated for their “review.” My experience with AHW has been terrible. While I was reading the 1 and 2-star reviews, everyone had EXPERIENCED the SAME PROBLEMS with AHW, as I HAD! Bottom line is AHW takes advantage of deceptive business practices and false pretense, under the guise of providing insurance coverage, to steal your money without providing the service for which you paid.

I wish I had never found this company! Deceptive business practices, poor coverages, and HORRIBLE CUSTOMER SERVICE! You have to wait forever for anyone to answer a phone call, their coverages are ridiculous and their employees have no respect for their customers, who are essentially paying their salaries! My microwave door stopped latching and I wasn't able to use the microwave, which was put in the claim. They sent someone out to look at it, charged me a $75 service fee and then told me they don't cover microwave doors! They fix the clock on the microwave but won't fix the doors?!

On July 26th, I filed a claim due to my ac unit blowing out hot air & overheating. I was told, by a claims representative, that someone will contact me within 1-2 business days. They didn’t have any emergency services. Hence, we had to wait. On Wednesday, July 29th, no one had reached out to us (Remember, ac unit is blowing out hot air & overheating. It’s 90 degrees outside. We had to bring out fans while we waited.). I called them. Their response: ‘we try to find a service tech, but either everyone is booked or no one has reached back out to us. You can continue to wait or find another service company, pay for that company’s service, send us a copy of the bill, but if it is over $160, then we have to review it, before we reimburse you. Also, keep in mind that there’s a good chance that you will not be reimbursed if it is higher than $160.’

It's ve been 5 days and no 1 called me yet. My tenant keep calling me for ac is broke. Man this company is disaster. They lied 1st time. Sales person since offered me sump pump included and requesting service taking forever.

I have had amazon home warranty for over a year. Each time I call it takes two to three days to get a technician assigned. This time I have sewage coming up through the drains where there are small children! I have called several times for an update and all I get is an empty promise to get someone to call me back. You cannot call your own technician in an emergency! This company does not care about its customers. Don’t waste your money and your time!

Called to get my AC fix and they needed to authorize from Amazon to replace the part and never heard back from them and it’s need over 10 days and my house is still hot! I live in AZ so it’s 116. Their customer service is also bad. They don’t know how to answer any questions and make up excuses. They will tell u that they will have someone call u back which is BS! Don’t use them at all. It takes them 2-4 days to get someone out to your house if that ever happens. Save your $$$. I would never recommend Amazon to anyone to this horrible company. Less than 1 star!!!!

Updated on 04/06/2021: If you are anticipating very small issues then this might work. Keep in mind that you pay a service fee even in that case. So you may not save hundreds anyway. If you have a larger issue then AHW may find some reasons to deny the claim. I had 2 issues.

It takes days of calling the customer service minimum 25 minutes waiting to deal with a claim. Then it takes 2 weeks to schedule a technician. After the technical estimate, they always find an excuse not to pay. Waste of money! Waste of time. I will never recommend this company.

If you looking for warranty do not get involved with AHW. It's a scam. Starting from searching the policy. They will call you in seconds once you submit the quote online. They will start the policy pricing with $ 60 per month and $90 service fee. As soon you denied they will start dropping the price like crazy and will convince you to buy in any cost. $60 drop to $33 per month and $90 drop to $60 per claim. Once you made any claim they will find many reasons to denied your claim. Sometimes they will denied the claim without sending any technician and you wont find out until you call them back to find the status. I highly recommend stay away from this scam company.

By far, this is the worst company I have ever transacted business. They assigned us a horrible service company that took 2 days to respond, then he never made the appointment he scheduled. I have more!

I bought warranty from them 6 months ago. I had problem with the washer. The cycle would not complete. Amazon home warranty sent a rough tech to repair the same. The fault was a bad sensor. They refused to cover it. I escalated to their management. They started abusing me, threatening me, called me a fraudster and a thief. The guy who took my call was so threatening. I said I will complaint to upper management. He said "take a hike". I told him, "Please cancel my policy and issue refund for unused portion as I bought a 5 year plan." When the sales guy talks to you he makes it sound so good. After many phone calls and abuses and insults I got the upper mgt. Spent 5 hrs on calls. Upper mgt said they will get someone to fix it but I will have a copay of $520. I went to Home Depot and got new washer for $410 installed. Stay away from this company. They will sweet talk you in to buying their products and then take you for a ride.

I purchased Amazon Home Warranty in November of 2019. And when I filed the first claim for my HVAC, I was informed that they will not covered due to it being a pre-existing issue. Which I was not aware of. So I just paid for the service myself. But I kept telling the representatives how can it be a pre-existing issue when it was not addressed when I signed up for the warranty. I never received a cleared explanation. But during this time, I was not satisfied with the company and the service. When I submitted another claim two months later, my washer, I was informed that it will cost more to fixed than to repair after several weeks of playing phone tags with Amazon and the technician from the repair company. I was given a check to replace the appliance which was below what it will takes to replaced the item. I have to put additional funds to complete the purchase. I tried several times to cancel due to not getting what I paid for.

I've had the plan for about a year. When I had an issue with my air conditioning unit, the company said they would not live up to the contract to cover any cost to replace my air or gas furnace because of their age. They did not ask the age of my units when I signed up for coverage. When I called customer service, I was placed on hold for an hour each time and disconnected. Had to call back several times to get through. I placed a hold on my automatic payment and they would not talk to me until I released the hold. Once I released the hold they got their money and still denied my claim. In essence, I paid money to a company that had no intentions to make good on their claim to pay insurers for repair or replacement.

I never encourage people to by Amazon Home Warranty. This like fake company. Just making money but during service time never help. Please careful everyone. And very hard to contact with them. They are just earning money by selling but not providing any quality service at all. We should aware on it. After one month I constantly calling them to solve issue but no one communicate with me.

I specifically chose this company because of the positive reviews on customer service. I regret now not going with a longer standing company. After my hot water heater went out, I filled out an online form that was quickly declined. Then I spoke to someone on the phone, and they said they WOULD open a claim for me. When I log in, it says that it is in progress. I then got an email saying they would not dispatch anyone for this. When I asked why, and if I could speak to someone, I got no response. That was 11 days ago. Seriously? After multiple follow up emails and calls, I finally got a call from a manager who apologized and said the claim had been closed on their end, and that a leaking hot water heater wasn't even something they covered. What?!

Paid for this warranty for almost a year and the 1st time they had to pay, they denied my claim stating that another vendor had installed a part improperly and therefore would not pay. WTH. I asked why they collected my $75 and they responded it was a courtesy. How the hell was it a courtesy if I paid my deductible which they refused to refund. I had been with AHS for years prior and never experienced such trickery. DON'T DO IT!

I purchased Amazon Home Warranty's most comprehensive plan but they have never repaired any of the items they claim to cover in their contract. After I file a claim they give me the run around for weeks, always giving me excuses and trying to blame the problem on other companies. I always end up having to pay for the repairs out of pocket. Save your money and go with another company.

I had a claim for HVAC with Amazon and technician came and took $75 and submitted the diagnose report to Amazon. I waited for a week and did not hear anything back so I reached out to amazon and they said my claim was denied because some parts were broken. I took the warranty back in 2019 September and this is my first claim in May 2020. All these days the unit was working fine. Took more than an hour to reach the customer support for an update and she disconnected my phone after saying it was denied. They are not allowing me to cancel the policy as well. This is not really Amazon and never recommend this to anyone.

Monthly is high coverage is nonexistent. Horrible customer service. Nothing is covered. Stay away from them. There are other companies that do a much better job. My last two claims I paid the service fee only to find that the item wasn’t covered. After going out. With the COVID-19 problem I called and said I would not be able to continue my plan. They said we’re sorry you have to pay for 12 months. They charged me again. And my bank account went negative. This was after I repeatedly told them I had to cancel because of financial issues. Even in better times I would not use them again. Very little is covered. They are only concerned about the monthly revenue to their company. Now I have to call my bank and dispute.

Amazon Home Warranty is the WORST company to "give you a peace of mind" that your home appliances are covered. My Central AC has been out for a month now. They're trying to save $145 by taking a 50/50 chance on an expensive repair that may not work versus just the buyout towards a new unit. My old one is 29 years old... multiple leaks and they want to blow their entire allowance per item on a gamble. 3 weeks of no AC in west Texas is NO JOKE!

I tried to cancel and was told they will not cancel. On the phone about a half hour, very insulting, racist person on the phone. Amazon.com has nothing to do with them but they say they are selling the warranty as a part of Amazon.com. Liars.

I purchased a house and closed on March 6, 2020. The seller agreed to pay for a home warranty, so I thought I'd look around online. Based on the reviews, I chose Amazon Home Warranty. The signup process was easy enough, though the policy was issued 2 weeks later (03/21/2020) - I assume there was a delay from the seller. Anyway, so I got a confirmation, so far so good.