ADT Reviews

After careful review - my outdoor cameras are not installed.

When I called for a new install I explained the way ADT wanted to configure our system was not what we wanted. A supervisor came on the line, agreed to the changes, keeping the price the same. Then installer wanted upgrades that would add $750. After 3 hours with the manager and installer price remained original. ADT then said needed to have AT&T come and unlock the phone box. AT&T came and ADT didn't need to access that portion of the box. When we called to get system finished, they sent a new guy. This took way too long and we did not get the main control installed where promised.

Poor marketing. Free equipment, not exactly. $1300 of free equipment and an additional $3700 later I have a security system that is more than I need. When they arrive they have an electrician already start working on the system so you're stuck going forward. I was first presented with a $7000 system which would secure a prison and worked our way down. Ridiculous! After they left I went to leave the house and set the alarm. It said a window was open and that it had to be bypassed. It was not open so they had not set it up correctly.

We have multiple locations that are monitored by ADT, and when I call to inquire about loyalty discounts as I was advised to do by an ADT representative, you would think that I would be transferred to someone who would be aware of the next steps in the process. Well, instead I received a representative would was extremely rude and wanted to be argumentative, however, I stopped her in her tracks and asked to be connected to someone who might know a little more about what I was referring to since it was so baffling and unheard of for her.

System is not what he said. Had wired system, he said wireless would be easy to install because the old system was not being used.

I have been a customer with ADT for 11 years. My experience prior to 6/6/16 has been acceptable. However, on yesterday, I decided to take my neighbor's advice. I am getting rid of ADT. After paying years with this company, and to find out that I did not have maintenance covered for THEIR equipment--and they wanted $100 for someone to come out and check my alarm problems, which by the way - had been going off all times of night, scaring me silly---I LOST IT!!

The only reason I am giving ONE star is because you cannot give ZERO. I signed up with ADT just shy of one year ago. I was informed that I could cancel service at any time, no holes/damage would be done to walls during installation and if I ever wanted to transfer my service, I would receive credit for my new installation. Let me start by saying I should have read the fine print because you are TIED INTO A CONTRACT FOR A MINIMUM OF THREE YEARS! If you attempt to cancel, they will force you to pay the remaining 36-month balance which was over $800.00 for myself. I explained that I was moving and they still stood firm on their termination fee.

Their website is always down. The web cams won't work when the website is down. Their customer service is rude and they don't know what the ** they're doing. They say, "Ok, we will call you back," but they don't call you back until 20 days later. And when they call you back they don't know what the ** they're calling for? Then you have to go to holds and get put on hold many times and when you finally get someone on the phone they disconnect you. I strongly recommend that YOU do NOT use ADT - that company is a worthless piece of **.

ADT was our provider for years before the switch to a Bright House bundle and I had no complaints with their service and that's the reason I returned. This is not the ADT company that cared about its customers the way they used to. The installation tech was here for hours until after 9PM and had little idea about what he was doing. When I would ask him a question he would answer "Don't worry. I'll take care of you." (?) I'm for upgrading my system however the tech said I was only allowed 5 sensors, and no smoke alarm at no cost after messing with the existing alarm for hours. He had absolutely no understanding of my current alarm system even though it was an ADT system. Only after I brought out the brochure and the name and number of the person who authorized the smoke and fire sensor did he agree to install it. He kept telling me "Don't worry. I'll take care of you." and by this time that’s what I was afraid of.

My entire experience has been awful (incorrect information at initial sale, initial install botched and required a follow-up install the following week, incorrectly debited my daughter's checking account TWICE, terrible customer service).

I wanted to tell you what a good experience that I had with the rep that came to the Port Orange house. The first thing he did after introducing himself to my wife and I was remove his shoes. We talked briefly at the table about what our requirements were going to be. Next we got up and he went in clockwise direction around the house pointing out a lot of good features and giving us some good information on just how to secure this house. Being in law enforcement myself, this young kid had some good ideas and did share with me some additional ways people gain entry.

Love the system now that it's put in. The pricing and what was included was very misleading!!! My two included key fobs somehow got reduced to one?? Just gets your hopes up when they tell you what is all included but it's actually not!

The ADT representative was very knowledgeable of his product and services. He made sure we completely understood how to work the system and what its capabilities. He was also very professional and cordial. It was a pleasure working with him.

I was lied to again on alarm system and billing set up. I will cancel my contract in 3 years. Cannot trust a security company that is bad. One company should handle everything. You have Defender blaming ADT and ADT blaming Defender. This is a sham set up.

Installer was a nice guy, but was not knowledgeable in the equipment he was installing. I bought this system with the pulse service in mind. I made that clear upfront. Three weeks later and multiple visits later, no pulse, no answers, no return phone calls. As for the equipment, my old alarm siren was louder and all my sensors were securely screwed on, not held on with double stick tape and easily knocked off.

Installed 5/24 with stepson, Ryan ** present. All went well and system was installed promptly by Kenneth **.

Customer services is terrible. They promise and don't deliver.

I have had the worst experience from the guys from Erie PA who installed it. They told me I needed repeater so they put it in with $700 more of stuff. Keeps having issues. On the phone 4 hours with a tech programming system, still not working right. They have been out 5 times. I have spent $2,000 and NOT happy at all. Calling defender is a joke, put you on hold for 30 minutes then back on hold for someone else.

The installer was more than professional, friendly, and knowledgeable in what would best accommodate our needs.

After the installation of the alarm I was told that I can retrieve or I should say I can turn on/off my alarm by using my iPhone. Was not true. In order to do that my monthly will go up about $40.00 more a month. Also when I called to find out the price I was told $36.99 a month and same day I got advertisement in mail for $27.99. And during installation they told me "your house is not pre-wired" and I told them "you knew about it" and they wanted me to pay more or not to send me my $100 visa card. My contract is three years and after I will find another company.

Installer was very thorough and explained everything in detail. Very courteous, helpful and got the job done. Again, outstanding service.

The system was for our home. We were looking for a security system, there was an ad in our mail. The installer that came to our home was very good. He installed the system fast and carefully. He knew what he was doing.

Am not happy with the alarm, do not know anything about where the central station is that I am supposed to call, so many instructions given so fast. Am not going to be paying a lot of money to the state or county for mistakes so just prefer not to use it.

The initial installer was good at talking and selling but was as good at installing. He left things unfinished and in an unacceptable condition. When we called back they sent a supervisor out and he did a good job exposing and fixing thing. So the second guy was very good. First guy not so good.

Don't like having to have money taken out of my account. Bad experience with a couple of your employees when I needed help. Rude employee. Salesperson didn't give entire story right. Installer was very nice - did his job well.

Great experience working with ADT staff from the phone call to the installation. Home is happy & safe when no one is home. Thanks ADT.

Extremely professional and well done. My wife was wondering why the installer used his private car to come for the installation. However, he identified himself and everything appeared to be in order prior to the installation. The installation was quick and without incident. The training on the use of the system was well done.

The salesman deliberately lied to mine and my wife's face when we asked if we could rent the equipment. We were told no, we couldn't rent. Ended paying 3500 bucks because he was not honest. I'm roped in now and highly suggest others read this!!

My old system has been dismantled to a point that I had to call for reinstallment.

I was charged much more than quoted for much less equipment and still I have not received what I paid for. I have told ADT by calling, also filled out surveys and now over a week later, no one has done anything. I am VERY disappointed in the level of service and the overcharging for less than promised and quoted.

My experience was great. ADT is superior to other security system. I know I've had a few including my wife's company.

Had a problem with the power panel causing the system to continuously alarm. The technician was very knowledgeable and friendly... thanks for finally getting my system operating correctly.

The customer service representative that signed me up over the phone failed to mention the difference in cost from landline to wireless. So instead of the $37.99 a month I thought I was going to pay, I ended up paying $52.99 a month. The technician that arrived at my house tried to sell me on every ADT product available. He talked for way too long before actually doing anything. Very dissatisfied.

I was not left with any window stickers. Purchased a remote keypad but it seems to be defective as it keeps going back and forth with telling the front door chime is "on" and then "off". I had to turn it off.

My only COMPLAINT is when I called back to have SOMETHING INSTALLED that THE INSTALLER didn't have on INSTALLATION day. I was given a 11-1 appointment time. When he didn't show and I called--he didn't--I was told it would be closer to 4:00. Then when he didn't show and again I called I was told closer to 6-7. Which was out of the question. We have church on Wed. When I ask about a morn. appointment I was told only installation appointment are first in the morn. 1st visit terrific. After that let down.

Removed with no problems. I await to see the final proof on subsequent billing. Original installer/salesman did not disclose the SEPARATE costs of these features.

Everything went great with the installation.

I specifically discussed which windows and doors needed devices and what type of device. I have 3 windows high off the ground that did not require a device. He installed these anyway. I have 3 fixed non-operable windows that would be better suited with a glass break device. Magnetic devices were installed (quite useless). I only received 1 glass break device. My initial package was to include 2. Paint was damaged in the kitchen that was noticed after the installer left. The problem is who paid for the extra devices. I did not get an itemized statement. 2 table top cameras were provided that require very long ugly extension cords. Seems to me there are better options. Several days after the installation I was emailed about 12 documents that were digitally dated and signed, that in fact, I did not see or sign at the house when installed, that screw me to the wall with overpriced equipment and double the monthly fee that I was initially quoted by ADT.

Very good. Both were very helpful in explaining service.

The work was less than professional. Equipment promised was not delivered. Quality of work was subpar. ADT worker said he would back the next morning to properly install a panel cover. The cover was approx. 1.5 inches from closing. He never showed up. I spent 1.5 hours cleaning up his mess. Found a couple of screws & closed the panel. Would not recommend this company.

The technician was knowledgeable and was very patient.

I had a bad experience with ADT when installed it in my home. First, I was victim of a tricky marketing offer when I was told the installation of the system would be carried out practically on company expenses, and, at the end, I had to pay more than three thousand dollars for it. Secondly, the rear camera was placed more than two weeks ago than the initial system installation.

We were told we would receive a phone call at least a half hour prior to tech's arrival. That never happened. NO sign was left for our yard. Requested via email 2 times and 2 times over phone...still NO sign! Was told that we would receive video but we were NOT told it would cost $299.99 upfront plus no audio? NO way! EXTREMELY UPSET. We were NOT told and NOT able to look thru contract as it was on the technician's iPad which kept getting errors. Supposedly we get 3 days to cancel, yet I had to email AND call as they did NOT email the contract a week after! Would cost approx $1500 to cancel! Wow!

I really felt scam. Nothing was according to what I was told at the beginning. Originally when I talk to rep I was quoted 27.99, and that I only needed to pay $100 for installation that I was getting back on a visa gift card. Well now after everything is installed I'm paying 48.99 per month and paid approximately $450.00 for the whole installation. The gift card is a joke. They make you print a gift certificate, copy of contract, and money order for $4.99 for shipping and handling. My question is, after you spend all the time printing, scanning, and paying $4.99, waiting 4-8 wks, how much are you really getting? Very disappointed!

I have had my alarm for a little less than 2 years now. About 2 weeks ago the alarm went off around 10 pm, scaring the crap out of me and my children. Turns out it was a false alarm. This happened 3 more times that night, again at 12 am, and then again at 2 am. A week later, this happened again while I was not home. I came home and actually didn't even hear the alarm going off, which is concerning, but ADT sent the police out. Who came to my door and said, "Your alarm is going off right now."

I have had the worst experience with this company. I had my alarm installed 5 days ago and have not been able to use it because the sensors go off for no reason every few hrs. Falsely alerts us! Also the installer accidentally made 2 holes in our wall. They are yet to show up and service their faulty product. Needless to say I'm very disappointed. I would not recommend them to anyone at this point.

The installation was a no-stress experience. Everything advertised was delivered as promised. The technician was on time, personable and professional. He explained every aspect of the alarm system in detail. The system is extremely easy to use.

Very unhappy with the installation at my new home. Current house had existing sensors but the installer used hard sell tactics to try and get me to purchase all new equipment. He stated that my "old" stuff would not work with the system and I need to spend $1600 to upgrade. Mind you the system was in use by old home owners up to the previous week. After this technique was used, I asked him to leave my house, but all of the sudden there was a translator device in which he stated everything would work and he happened to have 3 of them in his van.

Work was done on time and installers explained how the system work. Great job.

The letter received in the mail offering the service is not real clear. The equipment charge was extremely high as for as I was concerned. It was not even close to the letter offering.

As mentioned in the subject, the rep was very unprofessional and kept wanting to sell me additional equipment for more than $5000 even though I had made it clear that I only needed what I had requested for. Then the rep just left without finishing the job, and not giving me the sign and window stickers and alarm certificate. I later called ADT but they can't even schedule me a follow-up install appointment. And later I got the bill for $48.99 per month not the $27.99 I'd signed up for. Very bad experience overall.

I recently purchased a new home and it had a security system in that had been installed by ADT years before. The system was hardwired and to the best of my knowledge, worked. I called ADT about the "deal" they were giving, $100 visa card, x number of wireless things and for only $99, and monitoring for $27.99 a month. I told the person on the phone I wanted to discuss this with my husband and they were insistent that I would miss out on this deal and there would be no record of my phone conversation if I decided to call back and proceed with the offer they were trying to give me on the phone that day. Next day, a person with the company calls and tells me that he would like to offer my another deal, even though I was told no one would know what offered to me on the previous phone call. So I scheduled the appointment and paid the money to do so.

The set up was professional, the technician was patient and willing to explain everything. There was no mess to clean up after installation. I was very satisfied. The only thing that could have been better is that the customer service rep could have given the additional option of the type of window sensors I ended up with. That was not mentioned on the phone, so the higher cost was a surprise when we decided to go with that type of sensor.

I've been reaching out to customer support over the last 6 weeks to request an installation of additional equipment. The case remains unresolved after a eight phone calls, one disconnection, and one dedicated manager that's assigned to our case.

This company will trick you into transferring service over to your new place and not tell you you're signing a new 3 year contract at your new place. Bunch of BS!

ADT installed an alarm system on our property with no authorization from myself, the homeowner. I was never advised of installation. I now want them ADT to remove and repair the walls where the equipment was placed and they responded they will not.

I signed up for ADT when I bought a home in Florida as the area has crime. The house had a system but I was told by a sales rep that the system was antiquated. I paid over $3,000 for a system and put the payments on my credit card. It will take me years to pay that off. I am now moving out of state and called to cancel my service. I was transferred 3 times on the phone and the customer service rep was rude and refused to transfer me to her supervisor when I asked 3 times and thus I hung up. I was told I could not cancel the service as I had signed a 3 year contract. I never signed a 3 year contract. I keep all paperwork and nowhere is this information nor did I sign such a contract, nor would I.

I had not been using my alarm because it needed service. I was afraid to call them because twice they sent a guy who was the rudest, most threatening person that I had ever been around. He yelled at me, he cussed at me, he told me he was not going to replace the batteries in the alarm, both times he was here. I told them when I called the second time not to send him. I let him in because I needed the batteries changed and I could not do it. That guy did not need to be around people, much less come into a person's home that lived alone. I did not leave my house for three days because I was afraid he was waiting on me to do harm to me. I wish I had called the police, both times.

After speaking to Defender an authorized ADT Dealer, about installing an alarm system to a home I was getting ready to sell, I now find myself spending countless HOURS on the phone with both ADT Corporate Billing Office in Jacksonville, Fl and Defender CSR team in Indianapolis, IN. I was reassured I could move my alarm system to my Colorado home once I sold my home in KC, MO. I explained there would be a delay in the move since my home in CO was a summer home. I was assured that wouldn't be a problem! Lie after lie I'm now at my wits' end. Your customer service teams do not communicate with each other. They can not schedule my move order because their calendar isn't available more than a month out. That's NOT my problem! You're passed from one group to another. No one takes ownership of a problem. I'm now billed $1216.12 for canceling my service!!! I never canceled my service. ADT canceled the service.

I had a system installed in my home on 5/17. It was two days before I left home for a few hours and set the system. While I was gone I got a phone text saying the glass break detector had gone off. When I got home nothing was out of place. The same thing occurred the next day. I tried for two days to call SecurityAlarmNow only to be transferred automatically and set on hold for twenty minutes before the call was dropped. I called back. The same thing occurred. I emailed my cancellation of service letter but forgot to put the date I signed it. In less than a week of so called service they say I owe them $1300 for cancelling! That is 75% of a three year contract. They can't even pick up the system for another week!

John & Paul were wonderful. They took the time to address my security needs and made sure that I was comfortable with the system before leaving. I would highly recommend this service to friends and neighbors.

The guy who did the installation was very nice and very knowledgeable about what he was doing. The money is where we have the problem. I had a voucher to pay 27.99 a month monitoring and he told me I couldn't use it bc I was renting this house. It would have been nice if the lady told me that on the phone while scheduling the installation appt. I probably would have shopped around for another alarm company. And I got charged $80+ dollars more than I was supposed to. When I called to complain the lady said she would refund $50 back to my account and I've still never seen that money and it's been a few weeks.

Thanks so much for all of ADT's efforts to convince me to come back as a customer. I was a fifteen year customer before I tried a local company. Glad to be back.

I was getting couple envelopes almost everyday from them, which was kind of making recycling bin fuller. But after a month of nonstop mailing, they decided they would come to my house and 'talk me into it'. Some red Mini Cooper stopped by, 2 guys came out. One of them was **, other was **. They both came and stood at my porch, while I was busy on the yard. So I finally was called to front, and they started telling me the story and asking way too many questions.

Last week my alarm system went off while I was at work. Turns out the sensor on the back door is held up with double-sided tape and it had just fallen off. Shouldn't these be more securely in place? I rushed home and the cops didn't show up for another hour. This seems pretty useless to me. I'm also moving and won't be needing the system anymore. Really glad I signed up for a 3-year contract even though the salesperson said that because I was taking over the contract for a friend I wouldn't be locked in for the full 3 years. Now I still have to pay for this thing for another year.

Our home was robbed when we were out of town. This company is so incompetent. I put ADT in while it was for sale. The rep assured me that I would be able to suspend for a year after we sold. The collection calls continue. The harassment continues. They never showed to remove the system 3 days in a row. I have paid a cancellation fee, back fees, they won't remove it. Credit my account for the monies paid to suspend. Each day a new rep calls and threatens. They are disorganized, lying scum... Run. Find a small company with customer service and integrity. This one has nothing.

Have had problem since our alarm has been put in.

A much better price than ADT offered directly. But as is typical in this industry, they offer a low price in their ads or when taking your order over the phone to get their foot in the door, and then try to upsell you. For example, when the installer arrived, I was told that the low monthly monitoring fee they offered ($27.99) only included a 90 day warranty on the equipment. If I wanted a full lifetime warranty on the equipment, the monitoring fee increased by $5 or $6/month. None of that was explained on the phone when placing the order.

The letter I received lead me to believe the cost of the system was much lower than the actual price. Read the small print! Installer left wire on floor of the closet. I called service and another person came and ran wire along baseboard.

I received a phone call at 3:25 am from a toll free number 1-800. Having a landline I receive numerous phone calls from 1-800 numbers that are usually from advertisers or political organizations. I ignore these calls. To have an alarm system that uses this type of ID is unthinkable. How can I take this type of a call serious? If you can't identify yourself as ADT, then what's the point of having ADT as our security system? I'm on the call list for my mother. I'm just glad that it was a false alarm.

When getting on the web and seeing this free and that is all good until the service person comes out to talk about it. Then the real prices come out and wow! But the Rep does work out things so it's less. It's almost like hidden fees. Also your Rep is supposed to come back and fix a wire but I have not heard a word about an appointment. Also the one motion detector does not work.

All good except the billing! Too vague for me!

Installer was absolutely professional, courteous and educated. Had a great experience. Feel much safer.

The man who came out and installed was great. The only issue I have is that the door monitor has come off at least once a day on the back door. On hold now trying to get someone to come back out to fix it.

Even though the young man who installed my equipment in a professional manner, I am so upset with ADT as a company it is difficult to give a good rating.

When the tech came out he was very good and quick. My only problem is that I had sensors working on my system before he came. And now he put a new keypad in and now I only have 6 sensors. I was told that I could use everything that was already installed and add to the existing. He took down all of my old sensors and threw them away. Feel like I was ripped off and my house is less protected as if I would have just left it alone.

I had the alarm system put in to detour criminals and in case a fire broke out at night. When someone is home and someone tries to break in it will alert the home owner. If you are not at home it might stop a criminal from breaking in. The young man that came out to my home and installed the system was polite and courteous at all times. He was very professional and quick about the installation.

First of all, you have to wait on the phone for over 30 minutes to cancel only to find out you have to fax or mail them a cancellation. I have been a customer for 10 years and haven't used the service for the past 3 years after I was getting false alarms and my town charged me two $500 fines. I tried to cancel then and they convinced me to stay on so that it wouldn't affect my insurance. Now I am low on funds and tried to cancel and they said that they renewed my account April 1 - it's May 16, 2016 and that an early termination fee would cost $600. They are absolutely insane if they think they are going to get another penny from me.

We were told that we would pay $36.00 per month after my husband gave the information that was asked over the phone. When they got here it was more and my husband was told that the $128.00 was a one-time payment. The system has not worked since Sunday. I started calling Monday. It's so hard to get a call thru and when you do the wait time was 27, 18, 40 min.

I have no problem with the person who actually sold us the equipment and installed it. He was knowledgeable and helpful. However, my wife and I were very close to cancelling the order before he was halfway through his presentation, because he was obviously not there to sell us what we thought we were getting. I received your $27.99 per month, free activation, free sensors and free gift card solicitation. I spoke to one of your salesmen on the phone who wanted to make sure we had a landline phone for this security system. The first thing we learn is that no one recommends the phone line system and it has a number of potential flaws. He was there to sell us the wireless system and he did a good job of that.

Technician was excellent. Very knowledgeable. No problem answering my questions. Although I gave 5 stars, I was not able to receive my certificate by email.

Installers were great. Helped me customize system to fit my needs. Extra fee for wireless ($15 monthly). $100 gift card for new subscribers is a hassle to redeem and has costs to consumer.

The amount of equipment the tech tried to sell us was disappointing. I was pleased that we got what we needed but it took a while to weed everything down to what was reasonable. I was also disappointed that we were charged $75 on the day service was set up but the paperwork said that a prorated amount would be charged after the first month. The tech did not explain that. Tech was very nice though.

I canceled my account with ADT. I was told that my account would not be canceled until I notified ADT by mail. Once done I was advised that my contract had been completed and that I was on a month to month charge. Without notice ADT deducted $295 from my account the following month. When I called I was told that an error was made and that I would be refunded my $295 immediately. After two weeks without a refund I contacted ADT and was told "Sorry for the delay but the "Check is in the mail". To date "Nothing". I called ADT once again and was told that ADT had rejected the decision of a refund and had applied the $295 to my old account to close it out. ADT representative stated the decision had been changed to reflect that I was on contract. ADT changed their story to keep the $295. A very dishonest company which I will advise all my family and everyone I know to cancel and avoid ADT service.

Service was good.

I was very happy with everything about the installer and the equipment. I was not happy about trying to be convinced to get a higher priced contract than the offer I had signed up for or finding out on the day of installation that the keypad had to be placed next to my intent router to work rather than by the door where my old one had been located. To do that would have cost almost twice as month per month. In any case, I am glad I switched to ADT.

I have had an ADT security system for over 1 year and just learned the motion detectors they installed in my home are only activated when I open and close a door after arming the system on the away mode or armed when using the fob I purchased. When the system is in the stay mode the motion detectors are worthless. Not knowing this has left parts of my home vulnerable to intrusion for over 1 year. I had these installed to protect unused parts of my home and the installed dang well know why I was buying them. The company never said one word about this. Don't trust ADT, they are less than honest about their products and vendor installed equipment.

Our installer was wonderful, personable and explained everything he was doing as he went along. He did his work within the time quoted and our only wish was that he could have stayed longer. He was a wonderful young man that every business would love to employ!!!

I would not recommend that anyone use ADT for their home security. We paid for a security system through ADT on an old house that we intended to remodel, knowing most of it would be torn down, and only as a requirement from our insurance company. After deciding to tear it down, and build a new house, I called to postpone our monthly monitoring service. ADT is forcing us to pay $875 for the 24 months remaining on our contract, knowing that there is no house in place. READ YOUR CONTRACT! I wasn't aware that we had signed for 3 years and have to pay on a house that doesn't exist. They say they'll give us a credit when the new house is built, while they keep our money. This does not feel reasonable to me, and this is a terrible customer policy, in my opinion. It must be legal. We may use another company and just eat the loss when we do have a new house.

We were trying to cut back on some expenses, and after realizing we hadn't turned on our security system in 5 years, we decided to cut that 35.00 off our monthly expenses. So I called them and asked to stop our system monitoring. This was over a year ago, and at that time, their agent asked me why, so I told him we were cutting expenses. He asked if I would remain if they cut the expense back to 24.99. So, stupid me, I agree, kind of wondering in the back of my mind, if they can monitor for 24.99, why was I paying 36.00 all those years.

Zovek did a great job with our security system installation. He was very friendly and knowledgeable. The system works perfectly and he did a very good job of showing me how to use the system.

James was my installer. He arrived during the time frame I was given. Extremely knowledgeable about the system, welcomed questions, and took his time explain everything. Made sure I got the best protection for what I could afford. Exceptional customer service and very friendly.

Technician arrived on time. He surveyed my needs and started the installation. He was on target, neat, and explained everything to me. Your support people have answered my questions with confidence. I love the decision to change that I made.

The misleading information from day one of order the service to the day of installation led to my decision to cancel the service from the very beginning. Cancellation team member offered me 6 more shock sensors at no cost with my request of 10 to protect 1st floor perimeter as stated in your ad. Very disappointed.

The installer/technician was very professional & friendly, did a great job explaining the system, & was worked quickly on the installation. Overall, very positive experience.

I recently obtained a security system through Defenders - an ADT premier dealer. They were quick to make an appointment and get my service installed. I would read the fine print and don't let them con you into paying a lot for the install. My home was pre-wire when we bought the place but the technician told us we would get all new equipment and everything since the package comes with so much since you pay just $99 install fee and get so many sensors free as part of the new customer deal. The lady stated they used the sensors on the windows that detect if the window is broken vs just opened.

The only good thing was the guy who came to install the service was great. I believe Chuy was his name and I wanna say he was great and appreciate everything he did. I don't like the fact that whoever didn't tell me over the phone that there was a $200-300 setup fee for pulse 2 after his hard work on installing everything. I was extremely upset and was told I wasn't paying out of pocket the day of the installation. So I went with pulse one. Even that seems so plain and feels just like the regular services that Time Warner cables intelligent home. I wouldn't recommend this to anyone just for the fact that fees were held from me until the end of installing.

I too was told $100...sign up get a $100 visa gift card...then $20 a month...then after the install I went with the $800 equipment package and now pay $60 a month. My house was broken into last year. And because I don't ever want to experience that again, I bought the system. Needless to say, the system is great. It works just fine. So I gave the 2 stars. If customer service effectively did their job, I'd have put 5.

The installer came out first and then half an hour the supervisor came to the house. It is more like two salesmen came to the house than two installers. All they wanted to do was trying to sell me all the alarm equipment they can get me to buy (about $3000 of equipment). I told them all I wanted was a basic installment that came with the special offer but they continue to hassle for the next two hours with the supervisor kept jumping in to give me his discount from $3000 to $1500 then to $750.

Terrible customer service! Agents do not care - they just tell you the options and do not try to resolve the problem. If you are happy, you pay your bill, if you are not, they will trick someone else into replacing your business. Product has lots of problems and their standard response is "sit at home for hours and wait for us - we may actually show up. And if your service/product still does not work, "let's just keep coming out and collect the monthly charge in the meantime."

I have had my system for two weeks as of today being 05/10/2016. The installer that installed my system on April 26, 2016 was Christian **. Told me first thing about a lifetime warranty for an additional $9 a month making my total monthly charge $36.99 a month. I was told by him that this covered everything for as long as I kept my service with ADT. By covering EVERYTHING Christian explained that it covered all equipment at NO CHARGE should anything happen to anything on the system except deliberate damage, he even said batteries were included. Christian also stated that there would be NO CHARGE for ANY SERVICE CALL as long as I owned the system since I purchased the "LIFETIME WARRANTY".

On 4/22/16, your employee Rafael **, had an excellent presentation. And, because of Mr. **, I purchased an ADT alarm system for my home. He was extremely patient, knowledgeable, well-spoken, and thoroughly explained the device to me. Mr. ** would be a wonderful supervisor if he isn't one already. Thank you.

My ADT tech was super friendly and knowledgeable. When he tried to upsell some more features he was not pushy at all, just told me what was available and didn't try to twist my arm when I said, "No thanks." The equipment is modern and easy to use and now I'm relaxed again when I'm on the road; I know my place is protected. I also got the fire alarm that's monitored, so now I don't even have to worry that my place will burn down without anyone knowing about it. Yeah, it could still burn down of course, but at least not in secret!

Very dissatisfied with installation tech. It looks that they don't if the system is working, just that is install. Had tech come twice, spend over $600 and the system still don't work properly. Called twice was disconnected. They never called me back.

The setup was very easy, or technician Matt explained everything perfectly. And I am very happy with the options that are available. The extras are a little pricey but once you buy it all, you get to keep it forever.

A little too much upsell.

I was promised to return the installation fee plus 2 gift cards because the original intent was paid only 27.99 per month, but at the end, I finished paying 52 dollars because I do not have land phone. I was not informed about that requirement on my first contact with ADT.

We signed up in January 2015 & immediately got a false alarm email caused by our 10 lb dog even though ADT said the dog wouldn't cause the alarm to go off. ADT paid the false alarm fee to the city and never told us until year later after the free trial period was up. Meaning we couldn't cancel without a cancellation fee. WHAT A SCAM! Now over a year later they email & call all the time demanding we pay the false alarm fee from Jan 2015. We can't wait for the contract to end so we can be done with ADT.

Technicians were very courteous and informative. Workmanship and install was very neat and clean. Thank you again for the Great service.

Pierre was very good at describing the system and services available. He answered all our questions. When he wasn't sure, he checked with others.

I signed up for ADT because I heard that it was a fantastic security system. For approx. one year it was. However, about 3 months ago the alarm started going off every day and night. The police were dispatched to our home so frequently that we began to be charged for their time. I called ADT to get the service cancelled and I was told that I would need to pay $600.00 even though the system was malfunctioning.

Let's start with their customer service: rude and acts like a collection agency. Total scammers. I have called 10 times (no joke... 10 times) and they still have the wrong phone # on file... Still, after 10 times. I feel so secure with being with this shady company. Next, Google all the consumer reviews. They all are BBB complaints. We were supposed to be with ADT and now we are with Defender Security?! Who the hell is Defender Security? Promised a monthly rate of $36.99 for wireless (not a landline)... Spoke to several reps who promised this. They lied. Then now they promised 2 free months and charged my account on the 6th when we had already agreed to the 15th. Plus where the hell did the 2 free months go?

I am removing the ADT system. Too many undisclosed fees.

More interested is installing a panel ONLY so you can bill for nothing else connected to the panel. Will never recommend you to anyone.

As a customer of ADT in three different locations we are clearly discussed with ADT's response and they have even gone as far as to blame Apple. Clearly we signed up with them because they had ADT Pulse Program for us to see our locations which we no longer can view, and are now in breach of their contract. We have spoken to everyone in ADT from tech. to upper management and they mentioned that they could not fix the problem of having a clear picture because Apple changed their format for Quicktime. With that said it seems that other alarm companies have figured it out, but ADT is unwilling to correct the problem and have continued to billed us monthly and have made no compensatory settlement.

So far we have not been happy with our experience. The system went live on Saturday, 4/30/2016. This morning, 5/5/2016, we received four panic button calls. No one had touched the system. It had not been turned on or off. While I was on hold with ADT, another call came that I missed. That caused the police to be called. Fortunately, we were able to notify them there was no problem. The technician disconnected the panic buttons on our system, and advised someone would contact us today to come out and check our system. We have not received any call to schedule a technician.

Initially I thought this company was going to be a great experience. After talking with the salesman and the installation technician it became apparent that there is a lot of miscommunication within the company. The selling point which led us to go with this company was how low their rates were for monitoring service and how our system was going to be free for the equipment. After the technician had already drilled holes in the wall and installed the keypad we were informed that the service which was initially quote to us for free was not going to cost us 2K. Additionally it was not mentioned, until after the system was installed, that our monthly payment was now almost double because the system was more advance than previously quoted.

I had a two year contract with this company. I never used their service the two years I had them. I called to cancel and was told I would be charged an exorbitant amount of money to cancel this service. I sucked it up for two years and continued to pay them on time until my contract was up. As soon as it up, in January of 2016, I called to cancel my contract. I was told I had to send something in writing which I did.

They would not honor the price that the advertisement gave. I was told that it "should've said" for landlines. But "landline" was nowhere to be found, including in the small print where one of the representatives told me to look. None of them wanted to see the advertisement. I was told they sent a lot out. Their idea of giving me a deal was dropping the $53 down to $44 & $48 when the original was $37. The principle should be to honor what a customer has in hand, not what was meant to be said.

It took me 48 minutes talking to 7 different people to get my Pulse Alert service cancelled.

Wrong town on alarm services contract. Called to make changes.

We love our new security company. It feels good to be home and know that you are in safe arms with ADT.

Horrible. You promised a rate of $27.99 and it did not cover anything. The guy spent 4 plus hours trying to upsell me. My bill ballooned up to over $50 a month so I had everything Uninstalled. Very upset. You guys did not even cover any Windows.

I was very pleased with my installer, Kristian **. It's a large house with lots of security options to choose from. He was very patient and worked with me through the various options to get to a secure option without spending a fortune. I was very displeased with the bait and switch advertising of "pre-wired" house and the tiny print if your house is not pre-wired. Overall a good system but expensive and misleading ads.

ADT's advertisements are very misleading. The salesman wanted to sell me the system AFTER he had already put holes in my walls and installed the monitor. When it was all said and done it cost me almost $1,000.00 to get ADT installed plus a 3 year contract. Be advised to have your checkbook ready if you want to get ADT installed. In addition it took 6 hours to install a simple system in a 2 bedroom home so clear your calendar on the day of installation.

The ADT representative was very helpful and professional.

Sales help did not sell correct system, lied to me. Told me they could connect to my existing system at no additional charge. Was supposed to pay $27.99/month turned into $49.99 then when tech came did not explain additional charges for connecting to my system. Never told me my plan was 50$ had to call a second tech to connect your system. Left after 4+ hours as fast as he could did not really explain how to fully use the system. Did not explain additional charges fully. Just left after a two minute tutorial on the setting of the alarm. Felt totally deceived, taken advantage of an older person! Will never recommend ADT to anyone and will tell people to get rid of them if already installed. That's how bad I feel about your customer service management, sales personnel.

Technicians were very professional, polite and knowledgeable.

I am VERY disappointed in the process of my installation, not so much at the actual scheduled technician "Paul" (he was great) but the mannerism and abruptness & abrasiveness of "Justin/Jason" who showed up at my door. Did not have an ADT shirt, no badge, ball cap on backwards, nor identified himself to have anything to do with ADT - just showed up, knocked on my door, and asked for "Paul". And proceeded to enter.

My experience with ADT has been very good. The customer service that I have been getting has been very well. The technician that came to my house was very knowledgeable. I would highly recommend ADT to all my friends at this point. Thank you for all your help.

The system is "extremely" expensive, the app is slow in responding, the sensors are slow in notifying of intruders (I came in the garage, was in the living room before the alarm said I had entered). Vivint's system was immediate. It took 4 tech over 10 hours (2-7:45 & 9 -2:30) to install the system we wanted. The original tech did not have the proper equipment nor was he certified to install smoke detectors. Took 3 tech to install the door lock... Only reason we choose ADT was because Vivint & ADT are the only 2 companies that do installs, all the others are DIY. Maybe I need to go with a DIY system and get my $2000+ dollars back.

First of all, mine two gentlemen that did the installation were very courteous and extremely efficient. The thing is, we never expected to pay as much as we were charged. And, the way it was done, well the keypads were already in the walls and equipment was here and there - that's when we were told how much we needed and the hugely expensive cost. I think this was a little underhanded, but I don't blame the installers, but I do blame ADT. Too costly and too unexpected!

Very professional. Very instructive. Very nice person. Excellent installation. Very pleased with the job done.

Happy with system.

I had this home alarm system put in years ago when they ran a free installation and low monthly fee. Every year they have gradually raised the price to where I now pay almost three times as much as the teaser rate. I just called to have the system shut down, the service discontinued and the system removed. The rep was able to shut down my account and transferred me to another dept. who said they don't remove these systems. Because this is an old system and wired to my phone and electricity, I have to hire an electrician at a cost of a hundred bucks or so to remove it. Worst service ever!!! Stay away. Go to a big box store and buy a wireless system that you can install and maintain yourself. What a rip-off!

My installation of the ADT system was done in a very professional manner. The installer was well versed on the system and explained the system completely and answered all my questions regarding the system and how it operated. I was very pleased with everything. I have already recommended the ADT system to several of my friends and family. My only complaint now is I have not received my $100 Gift Card.

Installer was helpful, efficient, installed with care, explained everything.

When they installed my system it wasn't anything like we talked about when we first set up the installment. Tried adding more charges instead of just getting what was originally talked about. Had to change what we wanted and ended up having to add items that weren't talked about either. Luckily didn't change my monthly but bad communication in what customer service department told me what I would get for a system and what all would be covered.

Awesome service and installation.

ADT Pulse sucks. Ever since I upgrade to Pulse, it been a nightmare. They come out to fix my system after a few weeks then a few days I'm calling back for them to come out again and have to wait another few weeks. When my bill is due they withdraw their money on time but yet more than half the month my camera system isn't working. Called to get out of my contract. They told me 1,000 I could and told me I sign a 24 month contract but it's a 36 month they told me!!! I WOULDN'T LET ANY OF MY FAMILY OR FRIENDS GET ADT PULSE! THIS SUCKS. YOU PAYING THEM ON TIME BUT HAVE TO WAIT WEEKS TO GET THEM OUT TO COME FIX THEIR SYSTEM! I HATE ADT PULSE NOW.

I needed to cancel my account. They made me jump through a bunch of hoops and mail in a letter plus a utility bill. In the meantime they continued to bill me for a service I did not want. Not customer friendly at all.

I was not pleased with this. The guy was rushing and trying to get me to buy more than what I need. I guess that work off of communication. I explained what I wanted. The employee still wanted me to purchase what they wanted. I told him what I wanted and walked out the room. He drill a hole in my wall and didn't let me know before or after it was done. I guess he was rushing so he could go smoke. While he was working, left a go the employee something to drink. When I got back the employee was sitting in the vehicle smoking. People need to have patience.

A couple years ago I started alarm service with ADT in both my Las Vegas home and the home my daughter was living in Reno Nevada. She was going to school in Reno. As most college students do, she moved housing each year. Now that she is moving back to Las Vegas to live with me since she is graduating in 10 days, she has no need for ADT service in Reno. I called ADT and they said because she moved her contract automatically started with another 3-year contract. I told them this was unacceptable and she has had the system for the term of the contract and whether or not she moved was moot. They want a $1,000 cancellation fee. I told them this was insane and would cancel my service in Vegas as well if they did this and the lady didn't seem to care and told me to "go ahead and cancel."

I had very bad experience with many different customer service agents in regards one matter, for a period from Nov 2015 to April 2016, first to cancel the PAP to my credit card, then to get the refund that they withdrawn since I cancelled their service. The bad attitude I'm taking over the phone from the customer service reps lacks all the customer service skills and manners.

I started receiving emails from ADT in December of 2015 that my system needed to be upgraded to a 4G cellular system. I explained to customer service that due to the 'dead zones' in my house a cellular unit does not work. They insisted it would and in February 2016 the nightmare began. The first gentleman came and let me know he did not have the equipment on his truck to do the proper upgrade (this would have required them putting a tower on my roof and running a line through my house) and I would need to call and schedule another appointment.

This has been a horrible experience. The techs that came to my house were the only people that were polite. One of the people on the phone was so rude I was close to tears after the conversation. Not to mention things seemed almost a scam! I had to hand write my notice to cancel, mail it, all within 3 days of being installed. I happen to be on vacation. I had to find a post office and have the letter mailed after fighting with the horrible customer service man on the phone. Then when I call back no one received the letter! Should I even be surprised? I jumped through hoops and it was "lost"? Highly doubtful in my mind. Then the tech told me they would arrive to pick up the equipment between 8-2. Of course they arrived at 3. He was incredibly nice. However I had to pick my daughter up from school late to accommodate that schedule after I took the day off to wait for someone. Absolutely horrible all around.

I contacted ADT to arrange a technician visit for installation on April 9th. At that time I inquired about a referral for my neighbor who was instrumental in my choosing ADT. He is a customer of ADT .The supervisor I spoke to about it told me that I would have to handle it thru the technician assigned to the job. The tech did a very good job of installation but said he thought the program was no longer in use. He gave me the ADT Customer Service number to call to verify if it was still in effect. After explaining the situation to ADT I was told that I would hear from them in 2 to 3 days. On the evening of April 26th I received a call from an agent of Defenders, Inc. telling me that the referral would not be honored along with a phone number to call if I wanted to pursue a referral in the future. I did everything I was told to do.

I am having a terrible time trying to cancel services. Many times I have contacted customer service (4/14, 4/18, 4/21, and today). I also faxed cancellation on 4/22 because I received contract on 4/22. I want to CANCEL my services, PLEASE! I wish to have equipment removed immediately. It has never been used. I am getting nowhere with customer service and this situation is costing me much time and stress. Please Help.

The ADT professional was so smart about products and family safety and stayed within our budget and did not pressure us to go above and beyond what we could afford. I've never slept so well. He was wonderful.

Needed to schedule an appt as the modem was offline and ADT pulse system was not working. Called customer service and they said the first appt was a week and a half out. My system was out and that was the best they could do. I asked for escalation. They sent me to the scheduling department and they scheduled my appt for 4 days later, better than 10 I guess.

ADT Contract Customers beware that ADT will automatically renew your contract INDEFINITELY after the contract has ended, even if you do not use their service or their equipment. They will continue to charge the monthly fee without your permission and without informing you that your monthly charges will accumulate. My contract ended November 2015. In May 2015, in reply to a request not to renew my contract, ADT informed me, quote “…once a contract has ended, the account it was attached to continues to renew for one-month terms indefinitely. The only difference is that there aren't any balance of contract charges after the end of the contract…” end of quote. ADT did not state that the indefinite renew for one-month terms incurs a monthly charge even if the service or equipment was not used at all. This is clearly deliberate miscommunication by ADT to its contract customers.

Mark ** was very courteous and thorough. He answered all questions to my satisfaction. I would recommend him to anyone who asks.

The representative who installed our security system was very informative and helpful. He answered all of our questions and concerns. I was very pleased with him.

Installation went very well. The Tech explained some extra things to me and I upgraded the security system that was provided in the pamphlet that I had received in the mail. I discovered one of the windows had not been secured after the Tech left. I reported this when a rep from ADT contacted me a few days later. She said she would report this and someone would contact me to take care of this.

I have had worst experience with your company. So far it's ridiculous, and it's only been two weeks. Not what I expected from a company like yourself. Your technician was extremely rude to say the least. I have never felt so disrespected in my own home before. "Well it's clear you obviously don't love your son because you don't want to spend the 4,000 dollars for the extra equipment". My son is two. I understand he was trying to upsell me. Trust me I get it. I work in sales. My son is 2 years old, for crying out loud and that's just not something to say to people. Once everything was done and I paid for some sensors that I didn't want but felt pursued to by your rude ** technician said, "Well, glad to see you can afford 52 dollars". Just rude.

Security installation - Service was neat, efficient and knowledgeable.

3 years ago I signed up for ADT at my home. I was told by the salesman when I signed up that I could move from home to home with no issue and it's free. I even explained that I would be moving the following year. Well I moved to Houston 18 months later. Last year when I got my system installed at my new home the installer said "oh well you have a new contract for 3 more years because you moved and it starts over." Wait what? tTat's not what I was told. So I call customer service. The ladies explains how the contracts work. Then I explain "well I understand but this is what I was told" and so she says "ok well I'll make it to where you only have to finish out the time left in your original contract." I trusted that she would do as she said she would so I signed for the install and the contract because she promised I would not have any issues.

I was all excited about getting service with ADT as soon as I closed on my new home. The guy I spoke with on the phone, Joshua **, was great, he helped get me set up for installation, and have excellent service. The guy that installed was great. What I don't like is not knowing when my first month pmt and prorated pmt for April was coming out and having to see it on my credit card statement. I was very unhappy and actually thought about cancelling my service. And then to get the bill showing it wasn't due until May 1st. I am not satisfied with the no communication on your part and hope it will not be like this from here on out.

They need to be more upfront with costs. The original sales person scheduling the appointment led me to believe I wasn't going to be paying for anything above and beyond the initial payment and monthly cost. When really... there is quite a large bill associated with the install if you actually want to safeguard your house properly. Why can't sales team just be completely upfront with all costs.

Upon completion of installation, I wrote a check for complete install. A few days later saw that the same amount was taken from my on file checking account... a completely different account. When I called about the double billing... no one wanted to accept responsibility. Thank goodness... check had not cleared and I put a stop payment on it.

First installer didn't install the garage door opener. Called back to get what I originally ordered. Second installer just moved the motion detector to the garage. I already gave up. Regret getting ADT.

Matthew ** came and installed our Home security system on 4/14/16. He was very polite and answered all our questions. He did a great job installing our Home Security System and patiently showed us how to set the alarm on and off.

Service was excellent. They arrived within the timeline I was given. Serviceman was very conscious of clearing up any mess made.

Do not remember being told about being billed in advance or that I had signed for a two-year contract. Not happy.

My Installation Rep was on time. In fact he was 20 minutes early and made us feel very comfortable about the company. My husband and me chose to protect our home. He explained in detail every aspect of what he was doing and very polite and friendly.

I am very pleased with the system.

I wrote the following to ADT on 18 Apr 2016: "I have to say I am not happy with ADT Security. I have had ADT for about 3 years and just found out that when it was installed, 'apparently' it was installed incorrectly. One of the door sensors do not line up when the sliding door is closed completely. We use a fod to activate and deactivate the alarm so we had no idea that the alarm was not working. We always thought it was working."

After the installation, the installer ran through the how to's as if he did not care whether I understood how to work the system or not. The installer did not offer any security yard warning signs. I had to ask for them. He said he did not have any then offered to look in his truck for "one." He gave me one so I had to ask him for two more then he let me know he did not place them in the yard because that was not his job. Seems as if he did "his job" when he wrote my order, contract, installed the equipment and took my payment and that was the end of his services. I don't blame ADT, I blame him however he represents the company although ADT may outsource their jobs. Something to think about.

Asked installer three (3) times if the changes being made would affect the monthly service charge originally quoted and was told no. Payments are now $21 + more than original offer. I only personally signed one document. All documents emailed to me are computer signed. I was never given a copy of the form which I signed. When I called to question this, I could never get a satisfactory answer as to "why". The installer told me that their phone numbers were in the folder and could be reached if I had any questions or problems. This was a lie also. One of the sensors fell off and I had to reinstall it. I am not a very satisfied customer. If you are not honest at this point, what can I expect in the future??? Your advertising is good. Your offer is good. Your system seems to be very good. The negativity which I have started with the installers and personnel answering your telephones.

I have ADT in my home because I feel that my family's well being and protection comes first and ADT understand that. The technician came out and he was very professional, respectful of my home and my family. And he had a great sense of humor. It wasn't all about the job for him, it was the satisfaction from the customer and I commemorate ADT for that. It took him no time at all to install our equipment. And not only did he do a great job! He broke everything down as to what we can get, what would be best for us and where everything goes.

New install on the 8th of April, 2016. Didn't get smoke detector install. Had a appointment for Friday the 15th. No call or show from tech. BAD BAD SERVICE.

ADT contacted me about two months ago via phone call stating my installation appointment should be confirmed. I immediately contact ADT, informed them I was already a customer and there must be a mistake. I sent an email to their corporate office and received a response indicating the order was accidentally entered under my name but it was for another address. For the past two months (maybe more) I have been paying for someone else's monitoring system and ADT is not monitoring my home at all. I brought this to their attention and they've informed me it will take up to 72 hours before they can make any corrections.

Recently lured back as I have an existing security system with ADT, received promotional offer in the mail and thought I would give ADT another try as I had discontinued service at the end of my contract a couple years ago due to incorrect billing and horrible customer service. I should have thrown the promotion in the garbage. Signed back on with ADT first part of the month under the assumption that promotional rates would apply. I received office copy contract in the mail as they needed my signature on the contract, noticed contract was for different amount not promotional rate. Contacted ADT about the information on the contract and was told the promotional amount was in their system even though it was not listed on the contract.

Not very cooperative, rude and attitude dealers. Only caring in making sales and was lied to, not a company that I want to be serviced.

Felt very comfortable with installer, very knowledgeable and patient through our indecisiveness. Very happy with our decision.

I was very pleased with the installation process and the technician. He was very knowledgeable concerning my questions and the equipment. I was a little disappointed on the advertisement. Your webpage says that certain things are included, but to my surprise, your page is a little misleading and it cost me more to actually cover my whole house.

We have had ADT for over a year now and have had problems as early as a month after implementing service. The system has never worked right and every technician that comes out says something different. The one today came out to check the system and killed 3 baby birds in a nest above the outside monitor and told me "I got rid of them because that would be affecting the system"--I promptly informed him that it was NOT what was affecting the system but the other 3 FAILURES being displayed on the keypad all of which had nothing to do with the outside monitor! When I called in and asked for a supervisor I was connected with someone after being on hold for 10 minutes whom I thought was a supervisor to find out was not and then treated like a criminal for asking to cancel service! They have HORRIBLE customer service and offer nothing to resolve complaints or concerns other than "you WILL PAY" early termination fees!!

Authorized dealer Dave ** came to my home almost a year ago after a break-in. Sold me on the pulse system to protect my family because of my long work hours. I signed the contract and gave cash deposit towards the installation which should have been within two days of signing. Long story short we have never heard from them again. No installation, no refund and when I call ADT corporate they tell me that I have to wait for the dealer to contact me. Still no contact and no concern about this activity. I have receipts for everything and even the copy of the contract I signed. If you don't want to be mistreated stay away from ADT.

Monitoring was fine, a few issues with some of the equipment and conflicting answers about how to fix it. But my biggest issue is cancelling services. It is a NIGHTMARE. I've called repeatedly, used their chat feature, faxed and emailed trying to cancel service. Yet somehow, they keep losing my request to cancel. They tell you it's easy to cancel if you're under military orders to move - "Just provide a copy of the orders" they say. But the reality is that they'll drag their feet and make you jump through hoops for weeks. Meanwhile, my house is selling. I can't cancel service and I'm stuck paying for an alarm system on a house I will no longer own.

I was refused a referral bonus because the technician didn't tell my neighbor that he could give me the one. So he didn't tell him. When I called for the referral I was told it could not be honored. But their technician should have told us. Poor business.

Do not purchase ADT. They lie about what they are offering for free. They will charge you much more than they say. They ripped me off 1500 dollars. They promised I was paying 1700 dollars for 3 years of service but actually paid that for a few window and door sensors and a couple smoke detectors. This company will rip you off. Buyer beware. They are a scam.

Not as represented in Ad from ADT. Terrible installation where the new equipment installed NEXT to existing equipment NOT IN REPLACEMENT! Wires show down wall. We ended up with LESS coverage than we had prior with previous company and paid $436 and triple increase in monthly payments. Emailed immediately to remove all equipment and cancel account. ADT denied receiving emails and refused to cancel even tough I had a 3 day cancel privilege. If not resolved, I will initiate a suit not only for misrepresentation, false advertising, but damages for house. Have pictures for suit.

I am very disappointed with ADT. I was in a lengthy phone conversation with an ADT consultant. My concerns were surprise fees and unknown costs. I was assured there wouldn't be any surprises. After the tech installed the fee was MUCH higher. A manager assured me certain promises and that did not happen.

No phone call before 8 am Tuesday arrival, took until 630 pm to get everything working (and less than 24hrs later on Wednesday the brain/panel had connection failures and when I called Protect Your Home - customer service was lacking and they were supposed to send a tech out on Friday that never showed and a manager was supposed to call and never happened). Installed caused me to miss 4 hours of work because the system originally worked, added cameras, that didn't work, then they replaced the camera box because the 1st one was apparently registered to someone else. Once it worked the control panel stopped working and it's the several sensors had to be replaced. When drilling holes for the camera wires the siding/trim was also drilled through in one spot.

There were two installers that came - one of them was very professional in the way he spoke, dressed and conducted the installation. The other one did not really - I had to tell him while waiting for a confirmation code from ADT to come through for him to please slide back my refrigerator, clean up & start taking out the boxes and garbage out since I had to leave - he was on his cell. He proceeded to do it upon my asking. Install took like 4 hours or so. Never got referral card for my business.

Prompt and good service.

The installer is nothing more than a salesman, whose job it is to upgrade the customer. Will be glad when the contract expires.

My alarm was accidentally set off by a contractor working on my house. ADT attempted to call the home number, which is disabled during an alarm by design, never called my cell, never notified police. We have been customers for 18 years. Have noticed increased delay in response times but never complete failure to respond. Called customer service and was told that I needed to log on periodically to ensure contact numbers are correct. I asked how they would have been changed and was told that it must have been my doing because they don't swap around contact numbers. When I pointed out that this had never been an issue before and I hadn't made any changes, was told by customer service supervisor to use different alarm company if I was dissatisfied.

The installer was good. I was surprised about the added cost but the salesman did not explain that the glass break sensors are extra. I was ok to pay the extra money. It's worth it. My family is job one. Thank you ADT.

Excellent rep. Excellent installation. Very good customer service reps.

I am so impressed with the service, knowledge and courtesy of my ADT sales and install man! He was so helpful in explaining everything and was clean and careful on the install. I do activate the alarm everyday and feel totally secure in the knowledge that the company responds immediately if the alarm is triggered. And I should know... I accidentally triggered it twice in the first two days!

The reps were great, showed up timely, professional, and knowledgeable. My problem is with the rate and billing. I have been paying for 3 systems for years, and when I moved from ** to **, it should have been billed as transferring an existing system, not billed at a new system. I am just upset at the price I had to pay for initial installation - $999 when I have been a customer with multiple units for years. That's not customer loyalty. I will rethink it when I move again.

Great customer service. Don't know the guidelines but would have liked the camera placed where we want it and the window decals and yard sign put. These are things we did on our own. Maybe that is your policy. That is the only thing I had a problem with.

I have had my service for less that 30 days and have been lied to and treated rudely by the employees at the call center. The initial conversation the representative lied about the product and services. I called to the get issues resolved and spoke with a rude representative and then a rude manger. I want out of contract.

Everything was done in a timely, efficient. and courteous manner.

Your tech Charles was very professional and helpful. Would absolutely recommend Dish to friends.

Overall I am very happy with the installation. Technician was on time, very friendly and very informative. These are the attributes that are to be expected. Be aware that the technicians are also experienced in Selling. Apparently it is part of their job to try to advise the customer of additional options, equipment and services. I would have appreciated it if I had been given an estimate of how long the job would take once the technician saw what he needed to do. Appt was set for 4:30 - 5:00. The job was not finished until after 8:30. Midway through, the tech was on the phone with his supervisor, making arrangements for him to stop by and help him complete the job. He explained to me that part of their procedure is for a supervisor to "randomly" observe a job. Be aware that there is a Lot of information and instructions that the customer will have to be prepared to absorb and notate.

On my initial phone call requesting a quote on a new system, I specifically stated to the rep that I needed a quote first but most importantly, needed to see if ADT was able to secure my shop in back of the house. I was painted the biggest prettiest picture and promised the world. I took a half day off for the initial visit. Everything went well. Not for long! The next day the contact in shop failed to connect so scheduled another appt. To add to that, my wife's wedding ring went missing. We filed a report with sheriff and ADT. ADT has yet to respond.

Wonderful experience. Professional. Answered all questions. Well worth the cost.

Installation. Fast and experienced technician.