ADT Reviews

Was sold something over the phone that I did not receive. The alarm tech mounted the panel and then tried selling me a $3000.00 alarm system after I was sold something completely different over the phone. The alarm tech also left sheet rock dust all over my trim and floor. After calling customer service they were able to help me out.

Terrible customer service. Canceled service after 10 years due to continued increasing rates. They continued to bill me for an additional 3 months after cancellation. Agent was rude and not helpful with resolving issue. Spoke to manager who was polite but would not issue a refund. Actually had two different homes with their service for 10 years each (20 years combined) and they could not / would not issue a credit for 3 months. Very disappointed. Happy that I canceled and will not have to deal with them in the future.

Overall satisfied with the order but not happy. I was promised one thing when I ordered and now I ended up paying $12 more a month. Just wished they would of been 100% upfront about the costs.

I responded to a mailing from an ADT dealer in my area because of a special rate offered. I was disappointed that the rate was not available to me because the technician could not connect to my phone line (even though my existing system had been connected). As a consequence, I am paying more than I expected to pay. I did get new equipment, but it does not seem as sophisticated as the equipment that was replaced. My technician was very capable and courteous. I am disappointed that I have been left with the unpleasant and labor intensive chore of removing all of the old sensors.

The technician was professional, informative, answered all my questions in a understandable way, and appeared to be highly competent.

Great wonderful information given to me as I called. My question was resolved in a professional and timely manner. Thanks.

To add to ADT overall Satisfaction Rating of 1 star, when we changed the company alarm services to Protection One the ADT was contacted to close the account. After receiving the renewal bill for this year, the ADT was advised again that they were not servicing us for the past 5 months. This time they ask to resubmit the cancellation letter via fax in order to close the account (since we refused to pay the renewal). Month later they billed us for another 2 months of no services, stating that the cancellation just took place. They will get their final payment, the payment for not dealing with ADT any longer.

We initially installed another provider but despite multiple phone calls and visits, they were unable to address our problems satisfactorily. We called ADT, who provided our home security before we moved in 2014, and the order was placed with a very knowledgeable and helpful agent who got us just the services we wanted and the install took place just a few days later. The installer was equally knowledgeable and helpful and we could not be more pleased with the experience or the system. I just think ADT is the very best!

Love the peace of mind. Very happy so far.

Andrew was great. He was patient and answered all of my questions.

So far so bad. I set up the ADT in 2th of Feb. But there is a false alarm in 5th of Feb. Now I got a 250$ penalty (wrong alarm and without permit) from the police department. But the service is very difficult to reach to solve my problem.

I am extremely dissatisfied with this provider. I received an offer in the mail for 27/month and 15 free sensors. Then when they get there the bill ends up being 54/month and nothing is free. They didn't seem to understand I couldn't afford all of their recommendations and when I asked what we could to do to get the price lower the technician was rude and informed me, "He's done nothing but help me since he got here." THEN I was told I would not be charged for service until the end of the month however I was charged for TWO months the very next day. I called and had them cancel the service and get their system out of my house. I am still waiting for all of my money to be refunded.

When I initially called, I received great customer service. However, I was not informed that my credit would be run. When the technician came to my home, he would not take no for an answer. I purchased wireless equipment when I had the same wired equipment, which I asked to keep. The bill was prorated, which I was not informed of.

Very pleased - we have tripped the alarm by accident in a few different ways & the monitoring was right on top of it - no one is getting in here without them knowing it. I feel much safer.

Both techs were SO GREAT!!! They were very helpful and extremely knowledgeable. Additionally, really took the time to explain how the system worked in layman's terms. I have already told two people in our complex. Really great job! Thank you!

Such a personable young man. Knew exactly what to do and how to do it. Wasted no time. Very polite and solicitous and anxious to please. Made sure we understood everything (very patient with this, we are elderly). We thought he was wonderful.

After my purchase I saw a few specials that gave away equipment I had to pay additional for.

First of all, I am not even an ADT customer, but my experience with them was so horrible, I figured I'd warn others. I recently moved into my home about 3 months ago. My house came with an ADT system however it is not currently hooked up. I received numerous mailings from ADT advertising "free two months for your the system that's already installed". I hadn't made a decision whether or not to hook up the system as it was not a priority.

I was misinformed in regards to accurate pricing of promotional service. I am cancelling the service.

I had an appointment where the tech never showed up. When I called they said he had called in sick. And that they couldn't send anyone else. I was offered a free month when I returned from a work trip. Didn't hear back for weeks. When I called again to schedule my set up, attempt #2, I was told that all my info had been erased yet they charged my CC for the first initial set up. Not to mention I did not receive a free month for the first tech calling in sick. When the second tech came out he was not very knowledgeable and had to call in many times to set up my alarm. He couldn't even explain certain buttons in my unit. I'm happy I am finally armed but the service has been a nightmare.

Fee - Was told being charged only $40 + tax & got charged $80+... Wasn't very happy about that.

I was quoted free installation but wound up paying almost $1000. Very close to bait and switch. Not satisfied at all.

Not very happy. Things were not explained very well upfront or after the install. At the moment, I would not refer ADT to anyone. There was one supervisor that did go above and beyond to help the matter... Nate **, thank you.

The entire process was very easy from the first call all the way through installation. The installer worked with us on the location of the keypad all any extra we wanted. I highly recommend ADT, hopefully they remain true after the merger/buyout is complete.

So I get a call from ADT, they said my service is going to be 37 a month. The dude who is supposed to show me the equipment and ask if I'm good with the plan is coming the next day. He shows up immediately, puts a hole in my wall and mounts the keypad without asking me, then we do the walkabout and turns out it's going to be 7 grand to do my house.

My son made the decision to have the unit installed. Since installation, he has peace of mind that I am protected. I have a medical condition and cannot always speak on the telephone. He actually knows if I fall (he gets the alert on his cell phone) because when I knock over something it sets the glass breakage alarm off. He immediately calls and if I do not answer, he notifies EMS.

Wow!!! 30 days for a credited refund! Then one is expected to call back to expedite it.

We have been provided a false sense of security with malfunctioning equipment and poor customer service. Failure to identify your company as a third party representative.

I signed up for ADT about a year ago, and have had a few problems that were resolved in a timely manner - until now. As the weather got cold, the keypads stopped working. The alarm is constantly being set off, causing police runs and a lot of inconvenience. Of course it takes two weeks between appointments, and nothing has been resolved. My own troubleshooting has convinced me that those cheap keypads don't work in cold weather. The foyer where it is located gets down to about 50 degrees overnight, which prevents the keys from functioning properly. Of course ADT never finds anything wrong, but as soon as the room warms up the keypads start working. Shame on ADT for using cheap made in China equipment.

Very, very, very bad service. My business was broken into and they didn't even respond, and I have been calling them for over a week for them to come and install new system and they said in 2 weeks will have someone out. They finally installed an alarm and it's not working and keeps going off. Save your time and money and don't hire them.

Greg, the first tech to reinstall our alarm system, spent 6 hours in our house and did not finish installation. At the end he shoved a contract in front of my wife and did not show or disclose $600 worth of charges we did not approve. In fact he said it would only cost a $20 upgrade fee for a key fob when he charged us $149 each for two new fobs. He took the old ones which were working perfectly fine. I called Defender and told them we don't want him to ever come back. They sent a 2nd tech and he could not figure out what Greg had done to disconnect power to 3 wall alarm key pads in our new house. So he left without finishing installation.

The installer was very kind, respectable and responded to all questions addressed.

When I first set up the service the technician said I was getting into a 1-year contract, then now after 2 years I called to cancel my services and they informed me that I signed a 3-year contract and that if I want to cancel I will have to pay the rest of the months left in my contract. That is terrible because I even recommended the technician to my family members and now 3 more households are into 3-year contracts. I trusted that person to my home only to have him lie to my face. I will never ever do business with them again. (The 3-year term specification is actually on the little letters on the back of the contract.) Plus they keep raising the price as they wish.

Horrible product and service. I get a different answer from everybody I've talked to. I have a defective unit installed 2/1/16. I've called probably 12 times at least over the last week trying to get it fixed. Nobody offered to send somebody out to fix it until yesterday and they can't come until 2/13/16. One issue is that it doesn't warn you to enter your code sometimes when you walk through the door. The first person I spoke to about that said it was a known intermittent issue that should hopefully be resolved in the March software update, but the first supervisor I spoke to said that wasn't true and it's probably a problem with the device. Then the base unit keeps chiming for a battery issue, and every time it's reset I'm told it should be fixed. Supervisor said that was a lie too because it's probably a physical defect with the battery in the unit.

I still feel strongly about this so I am giving you my feedback. I felt our installer was too pushy about adding on to our package. He said to me twice "can I finish." After the 2nd time I told him hurry up.

I am extremely disappointed with the dreadful customer service received. As a client that I am, I've been chasing ADT as my alarm system is faulty at the moment because of a poor initial assessment when advising the best location to install the device. I raised the issue several times. I've been waiting for more than 4 days (after reaching out to ADT daily, to receive a call back to advise who is going to come to solve my problem) 4 days to allocate a job, 4 days to return a call to an existing customer I believe is unacceptable. All I want is to understand when is the problem going to be resolved and to get it done. It's the first time in my life I going into a website to raise a complaint.

ADT likes to withhold information from you. I was not aware that if I moved, it would restart my 2 year contract. So I moved and boom, stuck under another 2 years. I was told "well, it's better than paying $200 to cancel your contract." So then I was under the assumption that the cancellation fee was $200. Now I have to move again. I have an awful landlord doing plenty of not very legal stuff. So I'm being forced out of my current residence. And the new place I'm moving into has a security system. So I called to cancel. I was informed I had to pay 75% of what was left, which was over $600!! I told them that I was misinformed about the cancellation fee. That one of THEIR PEOPLE told me $200. You basically get an "oh well, not our fault" on every inquiry.

The representative was very knowledgeable and helpful. He was very professional and considerate. However, the process was very long and tedious for someone my age.

Vehicle stolen. ADT "malfunction" so no video. "MALFUNCTION???" 1 year old system. I want my 1125.00 dollars to replace my wheels.

Entire process was rife with upselling and driving ADT revenue as opposed to great customer service. The install was followed by a wave of unsolicited emails for additional revenue opportunities. Really annoying.

Elliot did a great job explaining the benefits and functionality of the system. Enjoyable experience.

Easy to understand, worked with our needs, very professional and quick (we have limited internet so our alarm system doesn't use our internet but is wireless). I feel our house is fortified like a tank now. :)

Mitchell ** was excellent in every way. Helped me understand my system and was very patient with the bee pup I got that same day.

We move a lot and ADT renews your 3 year contract every time you move. You'll have to start over or in other words you can't get out of the contract. You must stay in one place in order to get out. The next is when the sales/ installer comes to your house they will try to install the base system i.e. battery and keypad before they talk further about what you really need. It's called jamming the customer in the car business.

My installer was professional, informative, and considerate of my needs. He was kind to me and made sure I understood the system before leaving.

Steve the technician and Jeremy were awesome!!

They didn't show up for the install. After an hour on the phone and threatening to not even have the alarm, they sent one of their night crew. All he did was complain about having to be there in the evening and he did a half ** install job. We needed two more visits, which included me taking time out of work before the install was right. Recently, we made a service appointment for a bad sensor. It took 30 minutes on the phone to make the appointment and I told them I couldn't be home prior to 3:30. When they didn't show up, it took me another 40 minutes on hold and transferred to 3 people to tell me they had come at 12:30. They said I could make another appointment during working hours with a 5 hour window. I explained that WORK for a living and needed the appointment after 3:30.

I've been customer of ADT for over 10 years and I have nothing to say but they're a great Company! Currently I have the Pulse system with cameras, Co2 detectors that can be controlled from iPhone and recently added: front door lock, Nest Thermostats (5), garage door tied to Pulse. They all work in unison and if my alarm sounds they call within 30 seconds. The Nest Thermostats are the greatest thing ever for energy savings. I'm very happy with ADT and they do an excellent job. I also use ADT medical service device (pendant) if I fall as I disabled. Excellent medical service and works everywhere outside the house or on the road!

The installation went really well. The installer answered all the questions I had and was very knowledgeable and helpful. I will definitely recommend your services.

I called to start ADT services and spoke to a very friendly and comforting representative who I discussed with why I was needing to start services (Feb.3rd). I informed him of a bad roommate situation that my boyfriend and I were having and that we no longer felt safe or comfortable in our home and needed ADT set up as soon as possible. He then informed me that due to the situation he had someone available that day, but then he quickly realized after review that no one was available after all (1st cancellation). He then informed me that he had a technician available the next day (Feb. 4th), which I informed him that I was not off work til 5. He said this would be even better because I would be the last call of the day, so I would fit perfectly around 5:30 just in case the tech was running late. The next day I got a call of cancellation due to your tech was too busy (2nd cancellation)...

When my existing alarm company raised my rates without so much as a courtesy call, and I received a timely brochure from ADT that was $27.99 per month with 3 year contract, I said what the heck since it was going to save me money and I had heard of ADT. I called and scheduled an appointment. The installer was courteous and on time. He proceeded to walk around the house and then presented me with a list of recommended products and a price tag of over $4k. I looked at him and said, not happening and explained to him why I was changing alarm companies. I wanted the $27.99 system installed. He said ok and started but then came back and asked me if I really wanted a wired system and that it would be better with a cellular system. I asked him how much that was and he said $48.99/mo. Told him that was more than I was currently paying and referred him back to our initial conversation on why I was changing companies - so wire it is.

Installation went great and the young man was very professional. After the first day the system was not able to be armed, even with the assistance from one of the agents. I tried to schedule an appointment for the next day as we were leaving our 90 year old aunt home alone to take a short vacation and the peace of mind of the alarm system would have been nice for her.

Our install technician was on time, polite, knowledgeable, helpful, and thorough. He didn't waste time and did the job in an orderly fashion. He schooled us in the operation of the system and we were confident we could use it without any problems. He gets high marks from us.

On my first bill I was overcharged on my credit card. I was billed at the cell phone rate not the landline as in my contract. I called and asked for the credit to be put on the credit card rather than the next ADT monthly bill. I am still waiting to see if it is going to be correct or I will continue to have billing problems.

Greg was here from 8:20 to 3:00. He didn't give us a choice about upgrading everything he did, he just did it. I did not sign the contracts. He did it after he left our house. I was so mad when he told me how much it cost. I told him to get out of my house without signing anything.

I am very unhappy with all aspects of the situation. I had called for my Security System to be reconnected. Paid the connecting fee and clearly made my request. Nothing went right from that point on. The system is not functional and I neither saw nor signed any paperwork pertaining to the contract. I have made many calls to ADT and Protect Your Home. The installer was here from 9:20 am to 4:30 pm. If you can help me it would be greatly appreciated. I want this system out of my home. The system installed in my home IS NOT THE SYSTEM I ORDERED.

I am glad I switched to ADT because my old system never went off when it was supposed to. With ADT we got our protection back and now when we leave we don't have to worry about if we will be notified if something happens because we are notified within seconds of an alarm! THANK YOU ADT FOR PUTTING PROTECTION BACK IN OUR HOME!!

Not the happiest person in the world because my old co., Safetouch was charging me $39 per month, you charge me $54 per month with no improvements. In fact I cannot arm stay, I have no choice but to arm away. I arm away and it changes to stay. I was told by salesman that I would not have service calls in the future, but I found out that I would have a $25 service charge. I am not a happy camper because of the pricing and promises that was not kept. My old system was completely cellular. Your co. told me that my system would be that also. I found out, if power goes out, system would not work after 7 hours. Not happy but I cannot do anything about it without paying a bunch of money. The only thing you all did was replace key panel in hallway. You used my old equipment. Thanks.

The gentleman who came to my house was very informative. I felt very good about my decision in choosing ADT.

The service representative came on time, was polite and professional, answered questions I had at time of installation. Dealer # was **. It was a little overwhelming since it was all new to me. I will call the 877 # with some follow-up questions. One question about installation. I was told I would get a VISA gift card. The representative said it would be in an e-mail on how to get and I haven't gotten the e-mail.

Very good service, keep up the good work.

Installer was great. Initial call was ok, but very vague. Installer had to basically go over the whole order and change everything with what was in my house. Went from free install to paying for it and monthly service doubling from what I thought it would be. You need to have your salespeople on site and really plan out what a customer needs. Not have an installer at your house for 5 hours and reinvent the wheel. I decided to go forward with it but details should have been hashed out before installer got here. Made for a long evening. Who knows, might be standard operating procedure...

I recently purchased a new wireless alarm system from ADT after a home break-in. The installers were very good and the system is very capable of handling the security needs of the house for a reasonable price for the hardware. Five days after installing the system I got a alarm which proved to a false alarm and that sensor would not reset to allow rearming the system. So the operator was very helpful in talking me through shutting down that one sensor and I got a repair appointment three weeks in the future. In the meantime a portion of the system that I just had installed and I'm paying the full price for is not working and I think that is wrong.

I was pleased completely with the installation. Very neat and tidy. However, I was NOT pleased with the repeated pressure to purchase additional items and services after I clearly indicated I could not afford more!!! Big bone of contention for me.

I had requested to have my ADT alarm system reactivated, and scheduled the work 3-6PM on 1/25. Mitchell, the technician, showed up early, at about 2:30 PM, which I thought was great. To make a long story short, Mitchell labored mightily to get the system working, replacing obsolete hardware and such, and stayed well beyond working hours to get the job completed. And now I have a working alarm system. Mitchell makes ADT proud. Thank you.

Service was not represented truthfully as to pricing.

I definitely recommend ADT. Very helpful and thorough and quick with installation.

Sales reps have bad customer service and fail to give accurate information about equipment packages and installation procedures. My credit was pulled without my consent and I was promised equipment that later on I was told that I would have to pay for in addition to what I was quoted.

Have had several questions after $1820.00 install. Installer Jeremy ** answered his # on first call. Has NOT returned several subsequent voice mails. Have sent 4 emails to CustomerInfo@protectyourhome.com -- no acknowledgement or response whatsoever. Finally reached tech at 1-800-689-9554 on Feb. 2 after half hour on hold. This tech was very helpful and pleasant, answered my questions, and walked me through a step which was not performed during the installation process (exterior siren chirp). Your instructions say to call installer or email your Customer Care. If this is the type of service I can expect in the future, I am thoroughly disappointed. I am glad you provided this opportunity to respond, since I get nowhere with the Customer Care email. Feel free to respond to this.

Excellent & professional service was provided.

I have relied on ADT for over 25 years and they have never let me down! I wouldn't trust anyone else. The new self monitoring systems they sell now. No way! I want someone making that important call. Thank you ADT.

We're returning customers. For some reason, we could not get in touch with ADT [in late 2014] to schedule an "upgrade us" meeting so 2015 was not as Safe and Secure as we'd have liked. No break-in, but our bad security decision is now corrected, back with ADT. Installation technician was first class on all levels. Paying a little more than in the past, but are satisfied with the value of services and equipment.

I feel lied to and cheated. When I spoke to the salesperson Jacouri ** on the phone he stated I would receive 8 window, 5 door sensors along with 1 motion sensor and 2 key chain remotes at no additional cost. When the installer arrived 2 days later he stated he had no notes on what I should receive and that I was only eligible for 7 window/door sensors. He did come up with a compromise which was I trade in the 2 key chain remotes for 4 window/door sensors which only left me 1 sensor short. I feel I should receive an additional sensor and the 2 key chain remotes.

Bait and switch! Was told wireless was included in the 28.00 rate, then got a bill for 48.99. Total fraud! The installer signed my name on the contract! Buyer --- run!

The installation tech arrived on time and was friendly, but could not find the panel for a previously installed DSC System. So he could not take advantage of that hard-wired system. So monthly monitoring charge ($27.99) could not be met. He called his supervisor and the supervisor was sure he would be able to find the panel so they would be able to provide the monitoring at $27.99. The supervisor came 2 days later, but found out that they still could not meet that price. They would need almost $50.00 each month. So I asked them to remove the limited amount of equipment they insisted on installing on the first visit. A full refund was promised since we documented the return within the prescribed 72 hour period. We now have another highly rated company's equipment installed and the monthly charge is less than $30 for a cellular system.

Jason installed our system in a very professional manner. He was polite & helpful in explaining our system.

I applaud everyone at sales for helping me, including the supervisor Anthony who had to take the call from a mean pushy sales rep named Jennifer. Terrible sales and closer and I almost cancelled deal until Anthony stepped in and helped and along w/ the other sales, they are amazing and a pleasure to work with! In terms of install, great follow up by local ADT folks and Chad the installer was perfect. On time, clean and had a great personality. Excellent customer service skills and reviews system in detail after install, which was quick and no mess left behind. I would highly recommend Anthony's team (except Jenny) for sales and Chad's team for install and support. I even called today because I think one of my fobs got lost in. Moving and customer service was awesome. Great value and plenty of stuff to feel secure. Thanks everyone!!!

The installer was great, we had a slight issue with the phone line and he was able to come up with a solution on the spot and was able to install the new security system. I was a customer of ADT for over five years before I moved to my new house last year and for the past year at the new house, I used a different security company... I decided to move back to ADT last month and the installer finding a solution to my issue proved to me that I made the right choice.

Wonderful customer service... I am very satisfied. Thanks!!!

I was happy with the installation and the technicians were informative and knowledgeable. However, I never told the billing department to use my card to charge the monthly payments, which is why I'm not giving 4 or 5 stars. I've rectified this situation, but I'm still not pleased with this. I do hope that everything goes well moving forward, as I am a new customer.

I purchased your special $99/ $27.99 a month & $100 gift card. The installer came in & tried to hard sell me an additional $2580 of equipment knowing when he entered my home what exactly what I wanted. That's when his demeanor changed. When I got my paper packet I was paying $48.99 a month. Never told to get the special your alarm has to be connected to phone line. He was deceiving & fraudulent. Cancelled 1/30/16.

I am wondering how it went from the install was 100 and was being reimbursed with a 100 Visa card to offset the cost to the actual price was $1,300.00 and per the conversation with the install person I should have been told before that it was more.

The Tech. was very prompt and polite, very professional, answered questions that I had. Showed me how to work the system, where I felt comfortable with the system, I love the system. Jim was my Tech.

I selected ADT Security for my personal home protection needs in April 2014. The need for a home alarm system was preceded by an incidence with a stalker. At the same time, I was not working as I was taking care of my dying mother while living alone. As such, I researched several different options for affordable “home security” and ultimately made the decision to use ADT to provide this service. My selection was based primarily on cost factors.

We got a home alarm system and later realized we didn't use it. When my wife tried calling to cancel it, they said they couldn't because it wasn't in her name. When I called, no one was available to help me. When we finally spoke with someone, he was difficult to understand on the phone. His speech sounded slurred like he was drunk or eating. I don't know which. Neither me or my wife could remember our password, so he said we could not cancel the service. We couldn't remember the password because we literally never use the system. I asked how then can we cancel, he said to fax a cancellation letter to a 1800 number. My wife tried faxing it and it didn't go through until the fourth time. We will see if our service gets cancelled. We are very unhappy and would not recommend ADT to anyone.

It was good but ended up costing more than I expected.

I gave two stars, but it was originally zero. So, it's getting better. My installation experience was awful. When I had originally set up the appointment, the representative I talked to and the manager I spoke with were very friendly and they verified that the offer that I received in the mail would be the total amount I would have to pay. I was also instructed by the manager to pay for the installation ahead of time because the technician installing the system could not handle any finances.

Alarm goes off in the middle of the night and can't be shut off by code. Called ADT who said I was being rude for yelling over a blaring alarm and left me on hold for 20 minutes with the alarm going off. Customer service is awful- can't get anyone with any kind of accountability or compassion. One year of service and 8 trouble calls. Original technician said he was hung over and wasn't feeling my install. You can't get worse service- service I pay for.

The experience started with a salesman coming to my house and having to walk out to take smoke breaks. I wasn't going to purchase a system because the outside camera feature was too expensive, and that was what I wanted the system for. But the salesman lied and said an indoor camera would provide "crystal clear" pictures of the outside. Even the first ADT installer that came out said he had lied to me. The equipment they installed malfunctioned within 4 hours of installation. I had to wait another week for another service call to fix this. This installer said the protective cover on the camera hadn't been removed and refused to take the camera back, saying it would work now. It still doesn't.

I installed ADT in July 2014 and I didn't know that the company that installed my security system is a provider that contracts with ADT and they don't communicate with ADT. Beside the old panel that has a clock that keeps getting backward and being inaccurate their bills kept changing and going up and I needed to call to get it down. I built a house in 2015 and I called the 800 number and their technician came and put the equipment in a box and told me that the account will be on hold and to give them a call when my new house is done. I called them when my house got done and I was surprised to find out they continued to bill me while my security sensors were packed by their technician and put in a box. I couldn't get out of their binding contract so I called them to reinstall the system in my new house after they told me that I will keep my old contract.

We have our ADT installed on a Wednesday night. Friday we decided it wasn't for us and we had 3 business days to cancel. We called Monday morning and was told we would be contacted within 24 hrs. Tuesday we got a call back and it was past 3 days so they would not cancel it, and said it was our fault. Ironically we received a call back on the morning of the 4th day when it was "too late to cancel". I will never recommend anyone to use this company and the customer service reps are the worst I've ever seen.

Had a wonderful experience with installation of ADT security system in my home. The set-up process was quick, the technician (George) was awesome! Answered every question I had, made sure I knew how to use my system before he left and was respectful. Thank you ADT!

I had your system installed on a Saturday. I was not pleased because my motion sensor was not working neither was my back door sensor. Called customer service, they couldn't get anyone out until the following Thursday. I asked if I would have another three days to decide on the service after that and the answer was NO from two Customer Service Reps, on two different calls. So therefore, I cancelled. Already switched to someone else.

Warning, warning, warning!!! Do not get ADT security. Where do I start? Well the tech that came out was in a hurry, miss to put a sensor on my garage, also the motion sensor didn't work. I call to have fix after being on hold for 30-45 min. It going to be a week before a tech could come out I said, "but I only have two day to cancel contracts." Lisa the supervisor said "no problem." I repeatedly tried to contact her again but nobody knows who she is. They finally sent another tech out, he did not how to set up the sensors which has went off twice with no one home, also there was No Police Response. It's been three weeks and none of the issues been fixed. Next appointment is in two weeks. I been hung up on, put on hold for 30-40 min. This company is not what they promise on the day of sale. I strongly recommend to go with someone else or get a dog.

When the first installer came out I told him I wanted the basic set up, the intro deal. When he went to explain it to me he had upgraded me to the wireless. I told him I wanted the basic deal. He told me I would have to call and have someone else come out. He came out and told me I should have wireless. After a while of debate with the installer he left. Before he left he did something to my alarm. He then left. 5 minutes the police showed up. He must have tripped my alarm. I just turned the alarm off.

My service has not worked since Jan 4th. Yet they are still billing me. They have sent someone out on the 20th and he was the rudest, and most incompetent person ever. First of all he said he had no idea why they sent him, he said he does not work on my Pulse machine, then he called his manager and said to send one of the younger guys out. There was a lot more said but it is too much to type. Then he left me a $25.00 bill to fix a machine that was recently bought that does not work because they said the machine was faulty. Now they are telling me I have to wait another week. I call and the wait time is ridiculous and there is not one person responsible or who can make the decision to fix or credit my account. I spent $1800 on their system, cameras and window sensor and they DO NOT WORK. I need help. Is there anyone who can assist?

In my 1st week as a new customer, I had a technical question. After calling twice & waiting endlessly on the line both times but never getting a live person, I finally left a message with my question and contact info. Six days later, no one from ADT has returned my call. Thankfully, I was able to get an answer to my question from a neighbor with ADT.

I sent you an email prior that I was unhappy with the authorized rep you sent to my condo. The sales people did not tell me that the rep would be upselling me instead of telling me what I was supposed to be getting. I found the sales people over the phone to be deceptive and the rep that you sent. I was very unhappy with him, but you never replied back. He did not tell me that I had a 36 month contract and the document that I signed did not have that information. You have taken my signatures and insert them in the contract that I was not aware of. I had the system installed on the 4th and was in a accident and did not get a chance to open the email.

Everything we talk about in the contract was lie after they finish.

We chose ADT even though our new home was prewired for a different company because we valued the ADT name and felt they would be the most experienced and trusted. BIG mistake. The technician made a big mess in our home, broke our pre-existing window sensors, and installed panels in a manner in that they were not easily accessible. Before he left some areas were not working but he said, "They would probably start working soon". Well, they didn't.

First, ADT should have had all the above information required to fill in. Second, I find no Order Number on any of the paperwork/electronic info. provided so I put in my Customer Number. Feel on the initial call, the rep. should have been more explicit in explaining the total cost and not waited for the technician to provide the info. Why, if the system is wireless, do you need a "previously wired" home to get the 15 alarmed entries? Is the 7 for "not wired" just a way to get more dollars?

I recently signed up for services with ADT. It was a nightmare! The man showed up at my house at around 3pm and said that he would be here for a couple of hours. Well, that was the first not true, he was here until 11pm! At about 10pm I went to bed leaving my fiance up with him as I had to get up very early the next morning for work. We agreed to 2yrs. service at @27.99 a month. $100.00 deposit a $100.00 gift card which appeared to me to be a great deal. I was asleep when he was ready to leave. After spending 8 hours at my house the system still was not working and he said that he would be back in a couple of days to finish the work! The next day he had a contract online that he FORGED my name/signature that relayed $48.99 a month.

I called ADT to sign up for 36.99 service. They were more than happy to get me going and offered $850 in "free" equipment and $100 visa gift card. Still haven't received the gift card. I have been billed 58.99 every month because I have wireless and camera. When the installation guy came over he said I could have anything I needed, just pay the difference in equipment over the $850 free stuff. I went over by over $900 and paid him. Nowhere did anybody tell me I would be billed extra for services. They refuse to downgrade my system and I am on autopay and threatened to turn my into credit bureau if I stop payment.

The technician arrived on time. He did an evaluation of my system and asked if I had a motion sensor. I told him I didn't and he said that's why the system is only arming in away mode. It took him only 5 minutes. He knew his business.

The installation went great. Our installer was very professional and personable. Very thorough with instructions.

The tech who came to install the system was amazing. Very patient with our questions and very knowledgeable with his answers. The problem lies in the billing. We wanted the monthly charge out of a different account than the one given with initial call. We gave the different account information to the tech and he gave it to the billing dept but pro-rated and next month came out of wrong account. When they refunded they didn't refund to the account the charge came out of. We had a security breach and had to give them another account, so when they refunded to the breached account, it was closed and they issued a check. I have spoken with them and check was issued per my phone call with them on 1/14/16. It is 1/22/16 and as of 11:44 am, I still don't have my refund.

They could have been clearer upfront with how the program works on the initial call. But overall I was satisfied. The home visit and installation was great. My installation technician Kevin was very knowledgeable of the product. Very professional, respectful, and customer-oriented. Very pleased with the experience at my home.

Got the smartphone app. which is supposed to control our system via the app to arm or disarm, check status etc. Does not work, sent complaint to customer service via email 7 days ago, still no response??? But we are paying a monthly fee for the service.

Being charged an amount larger than what we agreed on. I haven't had time to call, busy with doctor appointments. Have one Friday too.

Jason was very professional and did a great job installing our system. He was helpful in recommending where to place glass breaks and the smoke/fire alarm. He also answered all of my questions.

I believe the total cost was not clearly disclosed. I knew I was being charged for equipment ($446.90) and 2 mos. service prorated ($89.82). I was not told there was a separate installation charge. ($104.94). Quite honestly, it would be virtually impossible for me in good conscience, to recommend ADT to anyone seeking a home security system.

When your installer asked where I wanted the Base Unit installed I told him where, he said it would be too difficult to put the unit where I wanted because he would have to run a wire through the wall and basement ceiling. He then proceeded to recommend an area which I agreed to. Upon initial installation of keypad he damaged the wall and said he was sorry but left it for me to fix. As we were filling out the required paperwork he asked me what my 4 digit code would be at first. I thought it was odd but I gave him the code, he then asked me for my Social Security number. Again I thought this was odd but I gave him my SSN. Later that evening the more I thought about it the more concerned I got.

Ordered by phone, speaking with salesman and manager. The latter promised smoke and carbon monoxide detectors for free, and offered extensive package for about $37/month. Imagine our surprise when we were presented with a bill for $7000 for extra "needed" smoke and CO detectors, and the monthly fee came on the first bill at $50. We will be speaking with the company; we would not have done this at those prices.

The technician was friendly and provided excellent customer service; however I am receiving system trouble areas on my system. Several monitors were not installed correctly (too far away) and I had to bypass several items to alarm my system.

I have not even activated my system yet because the verbal instructions were given in a hurry and I said I'd just read the material. After reading the fine print on 3 pages, which basically said all the things Defender is not responsible for, I realized why they were eager to install it before I could really read and understand. I have a "quick reference guide" but no user manual! I apparently do not remember my access number and need to change it. Called Defender yesterday, had automated message they would return call in 24 hours, which is long over, but I have not heard back from them.

On January 13th I called ADT to have a new wireless system installed in my home. They scheduled a visit for January 14th. The installer was Matt, a very nice person, very knowledgeable tech. We placed an order that will cost us an extra $2000.00. The problem is, the system never worked properly. We had continued problems with it, made numerous calls to ADT, only to get more aggravated because they could not help me. And when I asked for a Tech to come out to correct the problems, I was told it would cost me another $83.13. Can you believe that? It cost me over $2000 for a system that never worked, and it's going to cost me another $83 Dollars to correct the problems. It's still not fixed, and today is January 21st.

On installation day I was told that I would receive a contract via email. The technician left no other documents with me except for the permit document from the city in which I live. After a few days I noticed that my outdoor cameras were plugged into an outside outlet. I instantly lost faith in ADT and wanted to cancel my service. I called ADT and told them what had happened and they said they would only remove the cameras and the charge associated with the cameras, but would not let me cancel my account because the three-day window to cancel service had already passed. I told the representative that I had no clue that there was only a three-day cancellation window because I had never received a contract. I know that ADT has my correct email address because I have received other things from ADT via the same email address.

Never received the outdoor ADT sign. Please have someone bring the ADT sign.

The security pads were not placed in appropriate places. Also, I felt I was being bait & switched.

Everything about the installation and service was perfect.

I will not recommend this company to anyone, worst people I ever deal in my life. So DISAPPOINTED in your service. Bunch of liars, the installer told me he had installed equipment, he never did. Already made like over 20 calls. They been to my home 3 times. You don't deserve any stars.

Our installer Steve was awesome, friendly, clean, and efficient. It was painless.

We did not know the cost of the equipment until the tech took out the old alarm system and put in the new alarm equipment. Oh, by the way the cost for the equipment is $3,100. When I talked to the lady on the phone. We got a letter wanting us to join up as a old customer. The lady did not tell us that there will be any cost for joining back up. We did not get any discount for re-signing up. We are paying more than my old provider. I might cancel and go back to my old alarm provider.

I feel very safe now with ADT being away from my house at the most 14 hours a day. The system is very easy to use and the technician helped me pick which areas were high risk.

The branch manager could care less. Never responded even when ADT called him direct. It was his day off and did not want to be bothered. Parts fell off window. Tech called when time had already passed - was late. Called wrong phone # due to installer giving wrong info to HQ. Had to help installer pull wire. Waited 6 days for a 2-minute repair which I did MYSELF. Poor customer service for new installation. I was a service tech for Johnson Controls for 30 years. Protect Your Home branch needs to be shut down from manager down to cleaning person. ADT should check out subcontractors' training!!!

Mr. Moose ** was awesome. He was very polite and all my questions, and made sure I understood how to work my system. He is a great asset to your company.

The entire experience from sales to installation and the understanding of what we were and were not getting was disappointing. We were interested, after receiving a promotional flyer, in having an ADT system installed in our home. When I called to set up an appt. I was told that a $99 fee would be charged if we decided, after a tech came to our home, to go through with the install.

I called ADT because they are the biggest security company out there. I arranged my installation of Pulse because I wanted to operate the system through my smart phone. The installer showed up the same day around 3, he was very nice and is the only reason they even got 1 star. After being in my home for 4 hours and installing nothing he finally asked me if I have an AT&T cell tower in my area. I do not, only Verizon. ADT only works through AT&T and told me Verizon would require extra equipment and a higher monthly charge to which I agreed. I signed the contract and then he spent the next 2 hours trying to connect to Verizon which he couldn't do.

We were very satisfied with the installer, Andrew **. He was very professional and knowledgeable. He worked very hard to make sure everything was done to our satisfaction.

First off, the first person I spoke to was very pushy with the sales and made me feel like it was a pressure-type sales. That went nowhere. A second person called me the next day and was nice, so I agreed to have ADT come out. The installer that came out was extremely nice, and we even joked about attending rival colleges. I called a couple days later since I have an issue with the arming of the system. The lady I spoke to was probably the rudest person I have ever spoken with from any customer service company. As soon as we hung up, I faxed in the cancellation letter since I was still within my window of the new install. If the system can be fixed, I'll keep it, but the rude lady made me think twice about going with ADT.

Not happy with the placement of the main panel, otherwise everything went well.

Called on the 18th. Windows are not working, also *1 no callback. Today is the 20th, had two installers so far. Please need this fixed pronto.

We keep having to call to get someone out to fix the same issue. Wish they could get it fixed so we don't have so many issues.

As a result of the misleading ad, and the unprofessional installer, I had to fax a Notice of Cancellation on 1/13/16. After not hearing from your company regarding the Notice, I called and confirmed that it was received and was given January 28, 2016 as the date to pick up the equipment.

We had your alarm removed. We canceled the next day. We faxed you the cancelation and you removed it. This worker Ronnie was a con artist. He said, said all your alarms had go through our modem. Which is a lie. Casey, who removed the alarmed confirmed Ronnie lied. An alarm that only works if the modem is on is worthless. You are way overpriced. Any theft knows how turn a modem off.

Very happy with the tech and the system that was installed. On the other hand I felt like customer service did the bait and switch on me by telling me that the system we designed would be free of charge at install and then me having to pay $200.

I was misinformed about how much I was suppose to be billed and the total was almost 4000 dollars (if I was aware of this amount I would have never agreed) which in turn prevented me from being able to pay my mortgage. ADT specialists told me some of the equipment was free and I was still billed for it as well.

Home Alarm System.

I am only a week into my relationship with ADT but I can already say that I sleep better at night not having to worry to be surprised by an intruder. While the system cannot physically protect me it does a lot to ease my mind. I don't worry about my property being protected in my absence anymore either. Thanks, ADT!

Brian, your service agent has been to our home on 2 occasions and I could not say enough good things about his work and personable nature. He resolves the issue easily and is very knowledgeable with every aspect of ADT. We sure appreciate his service and professional nature.

I had a nice enough experience with the gentleman I spoke to at the call center who sold me on the system. I did not, however, realize that I would have to purchase additional equipment beyond what was quoted. The installer was a bit of a hard sell person... but we made it through. I was extremely disappointed to learn that my "free" $100 Visa gift card was going to cost me $5.95 plus the cost and pain of getting a cashier's check or money order. To me, that is horrible!

ADT provide great, prompt accurate service. Exceptional customer service skills.

With the overnight traveling I do, it was time for a security system. My wife feels so much better know the level of protection we received from ADT. Having been in law enforcement for 22 years, I would STRONGLY recommend to others. The tech, Arthur, was very thorough in explaining the new system.

I responded to the flyer I received in the mail for 27.99 per month. Equipment was installed and then I find out that the monthly cost was 52.00. We sent the fax and are having the equipment removed.

I was told all I had to pay was the installation fee of $106.43 & the monthly fee of $48.45. The equipment worth $580 was free for "promotional purposes." I ended up paying $492. The installer disabled part of the electricity in the house and I hired an electrician to restore it. Then the installer did not clean up after himself.

The installer was very professional and also personable. He answered all our questions and took his time showing us how to use everything. We were somewhat surprised at the initial recommendation of over $3000 additional dollars of merchandise when we thought he was there to install the sale package ($850 of equipment). Once this was clarified things went well.

Everything went well for the installation. The system is working fine.

The technician that came out to support was very knowledgeable and helpful! Thanks for Excellent Service!!

We had an installer at our house for 9 hours! We were told that we would have protection for ALL doors and windows! At the time that we called for more information, we asked if there were going to be any extra equipment charges that would surprise us and we're told no. Well, the installer got there and proceeded to tell us that it would be $1600.00 at the lowest for all that protection. We have 2 doors and a motion sensor and a smoke detector. That's it. I have signed and faxed back a cancellation letter on the 11th and have heard nothing. I had until the 13th so I got it done right away to avoid any problems. I want a refund and someone to come get the equipment that has been untouched since install!!!

Very cheesy having to pay 4.95 shipping and handling for your gift card then they only accept cashier's check or money order that's another 1.25. Very bad practice. Told I would get two wireless remotes, didn't happen. Ended up paying extra for equipment, 250.00 then the monthly monitoring fee, a lot more for cellular base price for landline. All I can tell people is buyer beware.

I learned all my friends recommended ADT. So, my experience from my first call for installation up to when we had the good luck of working with a great employee named Rick ** that helped us, we are very grateful! And happy!

Installer made bad mistakes, left holes in our wall, the visa gift card requires $5 shipping and handling fees, and they overcharged our first bill. Awful. Will never recommend ADT ever.

Technician provided good customer service.

I was an ADT home security customer for six and half years (since 2009). Bright "ADT" sign in the driveway and low price $29.95/month were what I like. But recent change of landline phone (my home alarm is through my landline phone, not wireless) let me understood that I actually got zero service from ADT. I notified ADT that I have changed the landline telephone in December 2015 and let them update accordingly. They told me that ADT can't receive any signal from my home alarm and can't sent out signal to my home alarm too. I checked my alarm activity online and found out there weren't any activity for more than 10 months. I complained why I didn't get any communication from them if the alarm didn't work. They told me it is my responsibility to test the alarm regularly by myself.

I ordered the system on a Friday. On Saturday I discovered we were going to end up having a large expense and no longer wanted the monthly charge of $44.99. I called on Sunday but no one was there to cancel the installation that wouldn't take place for several weeks. I then sent an email. On Monday, every time I tried calling no one was available to take my call. I tried numerous times. Finally someone called back and I explained what happened and needed to cancel. She said that they would cancel the installation but still charge me the $99.00 installation fee. "We held your appointment for you so we are still going to charge you". I will be contesting this with my charge card company. Unbelievable.

We've had ADT at our shop for about 5 years and last week they called to tell us they needed to update to 4LG or something like that. We set up Friday, January 15th for the appointment, and I took off work to meet them there. I called at 7:15 to confirm and lady said between 8 and 9 they would come, so I got to the shop at 7:50 to be early. By 9:30, no ADT, so I called them and the lady said "You are not scheduled for today!" When I told her I had called just that morning and they said between 8-9, she said I needed to be transferred to the scheduling dept. I WAS ON HOLD FOR 25 MINUTES before I got through.

We recently had some paint work done on our home and a few of the sensors had shifted. I called into ADT to get a technician out to our house to service the sensors before we went on vacation during Christmas. It was going to take two weeks to get someone out to our house and we would have to pay for the service. I seemed to have no other choice, so we booked the appointment. The technician came out the day we left and explained he had fixed the sensors and that the system was working properly. We went out of town and that's when the nightmare began.

I entered into a 3-yr contract not knowing this. Most contracts are 2 yrs. What are 2 yrs? Too long but at that time I wanted security. ADT is the worst thing that ever happened to me. Just when I didn't think it could get worse like with DirecTV or computer CenturyLink who all require a contract. 3 yrs, come on really? I did sign it but after 2 yrs I find out ADT had been over charging me for the 2 yrs I paid. I bundled security smoke and carbon to find out all I received was security. I called the very RUDE customer service told me "Yes you have the bundle pack 45.00 a month for all 3." Well here I find I have no carbon/smoke detector and ADT said they would credit my account $95.00.

You sent this request to me. I didn't seek out writing a review. The subcontracting company used to install the ADT system was horrible. The technician was a complete jerk, treated me like I was an idiot and was completely condescending when speaking at me. And yes, I mean speaking at me. He installed the panel first, then asked questions about the system I wanted. He didn't even consider that I DIDN'T want the cellular plan at twice the monthly cost of the regular system over the phone line. After he installed the panel and AFTER his "sales pitch" he discovered that I didn't want the cellular plan. It was 8 pm at night. I had been up since 4 am. I was tired and this jerk wouldn't listen to what I wanted. He was going to have to move the panel to where the phone line was and I was going to be left with 2 holes in my wall. He says, "Oh I can patch it". Well great, but what about the paint, you jackass?

Legally, ADT did nothing wrong. I failed to read their contract and signed onto a three-year term by mistake, and they refuse to bend. I am in corporate sales, and I would be fired if I conducted business the way they do. Do NOT use ADT.

Tech installed equipment not in order and somehow my name appeared on documents I didn't sign. Money put back in account was not same amount taken out.

Jason was very personable and recommended things that would give us the ultimate ADT experience. I could have asked for a better experience.

Anytime the alarm system or any door or window sensor malfunctions, the soonest ADT can send a tech out is always a week! What happens if someone breaks into your home within that time frame? You're royally "screwed"!!! And ADT is not liable even though they continue to receive their monthly payments. When a tech finally does come out to fix the problem, at times, I have had either a lazy technician or someone who didn't know what he was doing, and I have to call a few days later again about the same problem and wait another week! For such a big company, I'm appalled they can't get a tech out the very next day. I'm about to research other home security companies as I'm over the type of service ADT provides.

I had act at my prior home for at least 6 years without any problems - when I signed up for service I asked to have the same equipment/protection I already had. I am still waiting for this to happen. Your technicians are coming over for a third time next week. Also - the technician that was sent to my home was very unprofessional. He was rude and unable to answer my questions. He quoted higher prices than what I was told on the phone, and was generally unpleasant. He also had on too much cologne which gave me a raging headache.

For 5 years I had ADT, Defender Security Services. I decided to cancel their services and go with a non-ADT company. After the trial period with the non-ADT company, I realized that the other system had limitations and that I lost a lot of my capabilities with the ADT system. Canceled the other system and tried to get service with Safe Streets USA, another authorized ADT dealer, and cannot because Defender Security refuses to release me and show that I do not have an active account with them. They are requesting I wait another 30 days before I can be release to get another ADT system installed. I've called their Customer Service, complaint lines, Resolution Dept., etc. and cannot get any help.

When the installer came out he went thru what he thought I should have installed. I requested what I wanted and part of that was a fire alarm installed (I already had one from a previous alarm company) in the hallway. By me not reading over the paperwork NO ALARM WAS INSTALLED. The next night I could not set the alarm at the garage door. With a death in the family I could not stay at home waiting for a repair person to come out. When I was able to call they said they could not get in touch with the repair company that handles my account then. They said they would contact them to come out. (Apparently) no one received my information.

It is not a mistake to want a security system in your home but with ADT the experience was very bad, awful and extortion. We request for security installation around summer time. Happy to move into our new home. And an installer came in and were talking about the price. And he was not even show us the whole package and sell the highest package. But happen to know that one of door system was not properly glue to door due to bad installation and it keep falling out, and we try severally on own to put it right. But we later put a call to ADT Customer Service. They sent someone down to take care of their mistake.

We had ADT come out to install a home security system on December 30, 2015. I would warn everyone to ensure they ask a lot of questions, as the installers are trying to sell you as much as they can for commission. They definitely withhold information until you specifically ask. We also felt like our installer was trying to rip us off. He told us at one point that each camera was around $500, but then once we removed a camera from our total package, he would only remove around $100 from the total. We argued back and forth for quite a while and he wouldn't budge. He was extremely rude and you could tell the entire time that his only concern was getting his commission.

All around happy with your guys.

Due to misleading advertising and sales tactics, I had a terrible experience with ADT. When I was initially sold the service over the phone I was told that all was going to have to pay, besides the monthly service fee, was a one time installation fee. However, I ended up spending an additional $531.36 because of the company's misleading advertising regarding the installation of the service. When I called to complain, the supervisor was not sympathetic at all and offered no solution. I will never recommend ADT to anyone.

I received an introductory letter for a $27.99 monthly fee. I called the number in the letter and was informed my phone conversation would be recorded. At no time was I told landline telephone capability was needed. I have a recorded agreement, hopefully, with "Protect Your Home." I made the mistake of giving my credit card number and paying $99 for a home evaluation and possible install. The system was installed before we saw any paperwork. When the install was finished, we were told our monthly monitoring fee was $48.99 because we did not have a landline telephone. I feel Protect Your Home and ADT were less than honest for not discussing the supposed need for a landline to be used for monitoring my home. I tried to reach a customer service supervisor at least five times beginning December 31, 2015.

The tech was great. He understood my needs and accommodated me. Great experience.

I am having it removed within the 3-day period. I do not like extra charges that were brought up during installation and having a long term contract.

Received an email offering a wireless camera installed for 4 dollars. I contacted the sender ADT and provided my ADT info. I explained I had been a ADT customer approximately 25 days. I asked if the offer applied to me, and if so would there be any additional cost to my service. They said no. I schedule the appointment for January 11. I had a service call set up the next day, January 12, but received a call requesting I change to the same time. Two ADT representatives arrived. One from Protect Your Home and one from ADT corporate. After providing them with the email and telephone conversation earlier this week, they both said they could not honor such an offer.

We are selling our house. Defenders, a franchise of ADT, charged us 75% of the remaining 3-year contract to cancel, for a total of $854. For nothing. We couldn't transfer service (not that we would given the track record of the customer "service" department) because our over 55 condo community mandates monitored security by another company. All must use this other company. Buyer beware, this is a rip-off company designed to divorce you from your hard-earned.

It would be better if you could install all ADT compatible equipment. You could not install Nest Thermostat, locks, garage openers, and switches. You should have an online store to buy equipment.

Ben ** did a great job installing our system. He was informative and a pleasure to have in our home. He covered all the equipment and walked us through the setup, arm and disarm process. Like I said, Great job.

I believe that home security monitoring is a newly, evolving need for every homeowner this day and age. I am very happy with the concept of being able to monitor my home's activity from across the country. I can see what is happening; turn on and off my system with my mobile phone. I love that. Initial installation is free and you can switch out items you need for other products that you don't need upon install. The monthly monitoring fee is a little higher than I would have liked to have to budget for, but peace of mind is priceless.

He was wonderful, helpful, respectful and knowledgeable.

Mitchel, I am pretty sure that is his name - he was great. He was on time and worked hard to remove old items and replace with. He was kind and a good sport overall. I would recommend the company and him as the installer.

The schedule was not kept up. Too late to show up, time for installation was too long, disabled my phone line twice, took three attempts to complete work; the last tech recommended that we call for another visit by a tech with a supervisor to properly complete the installation. I am tired of it and did not make a call thus far.

Ordered security system on phone but when technician arrived to install convinced me to upgrade which isn't the problem. Happy with install and equip. but was told I would receive 2 $100 gift cards since I went with the pulse monitor and the monthly price would be $52.99. Received email for 1st gift card but not second so I called to inquire. Was told I would get a phone call in 3 days but instead received a email and phone call stating that there was a mistake on my contract and it would be $7.00 more a month. When I called to inquire why I spoke to Marie. Rude would be a understatement. She told me they would look into the 2nd gift card which I have already been told 2 weeks ago.

Herb did an excellent job installing my new system, he made sure it would fit my needs and it does. He cleaned up after himself as he did the work. I would use him again and again. But, I was not pleased that it was almost 12 midnight, he got here around 3:30pm and the boss started to call for a report to be sent in. Bad, bad, bad boss.

A security system was installed in my home 12/19/15 by James **. Mr. ** was very pleasant and interactive; but wasn't honest or straightforward with how and the amount I would be charged for monthly monitoring services.

If you have ADT or are looking into a new alarm system - you NEED TO READ THIS! ADT, the worst alarm system ever! My family was a victim of home invasion and burglary on December 15, 2015. The Thief(s) opened the door to our house to take my car keys - the alarm was set, but didn't go off!!! We slept straight through them taking my car, filling is up with items from our garage, and driving away. This has cost us money, time, energy, sleep, and a lost sense of security in OUR OWN HOME.

I was told about a special for ADT with windows/glass breakage, 2 motions and fire for 99.00. When installer arrived he gave me a bill for almost 1,900.00, some odd dollars. I said that's not correct and called customer service about this situation. I was also told that I could tell the installer about the billing at the time of installation and that is when it would have to be noted in the system. The installer stated I had to call customer service which is still not correct.

The installer was great and very friendly and professional. He caused damage to our wall in 3 different places. This is understandable. The dissatisfaction comes from getting this damage repaired. Our install was on December 26th. As of today we still have the damage and we are getting the run around on when and if it will be repaired. Next step is to file a complaint with the BBB.

Once again no one showed up for the appointment. I called and was put on hold for 22 min just to have the call center hang up on me. I need to talk to a manager ASAP. Our system was installed and it is still not functioning and/or we need to be shown how to use it properly. Please call!

I was taken advantage of and treated so disrespectfully. The installer took it upon himself to give me $722 worth of upgrades because he did not want to bother me during the installation. Called to complain and they said they were not going to do any investigating about it since it was a "he said she said matter". Had an appointment to have equipment removed, took ANOTHER day off work and no one called or showed. Very dissatisfied, would not recommend this service to anyone.

Since we got the system, I have been feeling better. My husband travels a lot and I always hear sounds I cannot identify. I would check and still not sleep well. With ADT I do sleep better. If there is a complaint, not being able to lower the light level on the movable box that is in the bedroom. VERY bright. Also I called and the first person transferred me to the next person and after a LONG wait I talked with them only to find out that I needed someone different. Transferred and I hung up after a long time. Not sure what to say about that.

The technician that came to install us was nice; however, he told us several things that were inaccurate, especially about the cancellation policy being we were not locked into a contract. Anything you sign with that many pages and signatures is a contract with a cancellation fee. Their fees are ridiculous if you cancel. I also learned that you don't even deal with ADT until you've been in your contract for over a year. I think this is unethical business practice and there is not much value at all. The service they sold is not what was advertised and the phone technician could not view any of the conversation or package. Nothing here is free and none of your pre-existing equipment will work.

We purchased our ADT system through Home Defenders one month ago. After a month, our alarm went off and we noticed a low battery signal. We attempted to call ADT (who we thought the system was purchased under, and they explained that our agreement was actually with Home Defenders). When we called Home Defenders to fix the problem, we were told that a technician would not be able to come out for a full week after our call. How is it that a system that costs us $50 a month and is supposed to make us feel protected 24/7 cannot be serviced for a week, allowing for a weakness in the system for that week? When we expressed this concern, we were told that a technician was in our area and would call us after he finished his job. No call was received, and when we called the following day, they told us that there were no notes in our file about that call.

The technician was very good. Explained everything and listened to what I thought about the system.

ADT is absolutely horrible!!! I have had 3 FALSE fire alarms and 1 false motion detector where the fire department was called. There was NO fire every time and NO motion issues (those are harder to prove). I had the equipment checked 3 times and every time there was nothing wrong with the equipment according to the technicians. There is a disconnect on ADT's end as they are not monitoring my house properly, but they would not admit to an issue. They would NOT let me out of my contract even though I had MULTIPLE FALSE ALARMS due to faulty equipment - unbelievable!!! Their solution to the problem was to remove the fire alarms. How does that help me? I still need my home to have a monitored fire alarm! Maria in the Loyalty Dept kept telling me that my issues have been resolved. Are you kidding me? I just had another FALSE FIRE ALARM TODAY!!!

The team that came out for installation tried to charge an additional $1000+ to get what had already been promised to me by the sales person and Sales manager on the phone. After much arguing back and forth, I finally got what was promised without the extra cost. Not a good experience at all!

After the experience with ADT, I will only rate this a 3 due to being misled. The technician was knowledgeable and done the work with true dedication. However, in the past it is our experience that you do not give them a 5 star rating due to the previous care that our account has been given in the past.

From the day I called to re-establish protection for my home to the day the tech visited to install the equipment, has been a great experience. Every little detail about what ADT and its contracted associates have to offer were very well explained. The customer support I received from the shell team and the tech who came to install the new equipment have been very knowledgeable and courteous with my questions. I am very content with the services that have been provided to me and will happily refer friends and family to use ADT services for their home.

I was interested in one door lock. I wanted to know how did the lock work? Mean how do I set it and disconnect it? They had transferred me to about ten different departments. The last one said he had to send a salesman here. Why? It been installed already. I think staff need training because everyone should know your services, how it works. So clients call up asking and they get real answers. No problems. Everyone knows how it works. Satisfied. They can tell the client how the lock works. Or is that too hard to do?

Technician could not have been more courteous. Explained everything to roughly and patiently. I did find that the special offer flyer I received was misleading but the tech took care of that. Work was complete and clean.

Not happy at all. Within a week of installation, a sensor is faulty and after two calls, the only satisfaction I can get is to buy two-sided tape and play with the placement of the sensor. The sensor even went off on Saturday morning without anyone entering. The sensor set itself off. Also, the $100 gift card that I was told I would be getting but needed to follow a link via email was never sent.