ADT Reviews

Jason installed our system in a very professional manner. He was polite & helpful in explaining our system.

I applaud everyone at sales for helping me, including the supervisor Anthony who had to take the call from a mean pushy sales rep named Jennifer. Terrible sales and closer and I almost cancelled deal until Anthony stepped in and helped and along w/ the other sales, they are amazing and a pleasure to work with! In terms of install, great follow up by local ADT folks and Chad the installer was perfect. On time, clean and had a great personality. Excellent customer service skills and reviews system in detail after install, which was quick and no mess left behind. I would highly recommend Anthony's team (except Jenny) for sales and Chad's team for install and support. I even called today because I think one of my fobs got lost in. Moving and customer service was awesome. Great value and plenty of stuff to feel secure. Thanks everyone!!!

The installer was great, we had a slight issue with the phone line and he was able to come up with a solution on the spot and was able to install the new security system. I was a customer of ADT for over five years before I moved to my new house last year and for the past year at the new house, I used a different security company... I decided to move back to ADT last month and the installer finding a solution to my issue proved to me that I made the right choice.

Wonderful customer service... I am very satisfied. Thanks!!!

I was happy with the installation and the technicians were informative and knowledgeable. However, I never told the billing department to use my card to charge the monthly payments, which is why I'm not giving 4 or 5 stars. I've rectified this situation, but I'm still not pleased with this. I do hope that everything goes well moving forward, as I am a new customer.

I purchased your special $99/ $27.99 a month & $100 gift card. The installer came in & tried to hard sell me an additional $2580 of equipment knowing when he entered my home what exactly what I wanted. That's when his demeanor changed. When I got my paper packet I was paying $48.99 a month. Never told to get the special your alarm has to be connected to phone line. He was deceiving & fraudulent. Cancelled 1/30/16.

I am wondering how it went from the install was 100 and was being reimbursed with a 100 Visa card to offset the cost to the actual price was $1,300.00 and per the conversation with the install person I should have been told before that it was more.

The Tech. was very prompt and polite, very professional, answered questions that I had. Showed me how to work the system, where I felt comfortable with the system, I love the system. Jim was my Tech.

I selected ADT Security for my personal home protection needs in April 2014. The need for a home alarm system was preceded by an incidence with a stalker. At the same time, I was not working as I was taking care of my dying mother while living alone. As such, I researched several different options for affordable “home security” and ultimately made the decision to use ADT to provide this service. My selection was based primarily on cost factors.

We got a home alarm system and later realized we didn't use it. When my wife tried calling to cancel it, they said they couldn't because it wasn't in her name. When I called, no one was available to help me. When we finally spoke with someone, he was difficult to understand on the phone. His speech sounded slurred like he was drunk or eating. I don't know which. Neither me or my wife could remember our password, so he said we could not cancel the service. We couldn't remember the password because we literally never use the system. I asked how then can we cancel, he said to fax a cancellation letter to a 1800 number. My wife tried faxing it and it didn't go through until the fourth time. We will see if our service gets cancelled. We are very unhappy and would not recommend ADT to anyone.

It was good but ended up costing more than I expected.

I gave two stars, but it was originally zero. So, it's getting better. My installation experience was awful. When I had originally set up the appointment, the representative I talked to and the manager I spoke with were very friendly and they verified that the offer that I received in the mail would be the total amount I would have to pay. I was also instructed by the manager to pay for the installation ahead of time because the technician installing the system could not handle any finances.

Alarm goes off in the middle of the night and can't be shut off by code. Called ADT who said I was being rude for yelling over a blaring alarm and left me on hold for 20 minutes with the alarm going off. Customer service is awful- can't get anyone with any kind of accountability or compassion. One year of service and 8 trouble calls. Original technician said he was hung over and wasn't feeling my install. You can't get worse service- service I pay for.

The experience started with a salesman coming to my house and having to walk out to take smoke breaks. I wasn't going to purchase a system because the outside camera feature was too expensive, and that was what I wanted the system for. But the salesman lied and said an indoor camera would provide "crystal clear" pictures of the outside. Even the first ADT installer that came out said he had lied to me. The equipment they installed malfunctioned within 4 hours of installation. I had to wait another week for another service call to fix this. This installer said the protective cover on the camera hadn't been removed and refused to take the camera back, saying it would work now. It still doesn't.

I installed ADT in July 2014 and I didn't know that the company that installed my security system is a provider that contracts with ADT and they don't communicate with ADT. Beside the old panel that has a clock that keeps getting backward and being inaccurate their bills kept changing and going up and I needed to call to get it down. I built a house in 2015 and I called the 800 number and their technician came and put the equipment in a box and told me that the account will be on hold and to give them a call when my new house is done. I called them when my house got done and I was surprised to find out they continued to bill me while my security sensors were packed by their technician and put in a box. I couldn't get out of their binding contract so I called them to reinstall the system in my new house after they told me that I will keep my old contract.

We have our ADT installed on a Wednesday night. Friday we decided it wasn't for us and we had 3 business days to cancel. We called Monday morning and was told we would be contacted within 24 hrs. Tuesday we got a call back and it was past 3 days so they would not cancel it, and said it was our fault. Ironically we received a call back on the morning of the 4th day when it was "too late to cancel". I will never recommend anyone to use this company and the customer service reps are the worst I've ever seen.

Had a wonderful experience with installation of ADT security system in my home. The set-up process was quick, the technician (George) was awesome! Answered every question I had, made sure I knew how to use my system before he left and was respectful. Thank you ADT!

I had your system installed on a Saturday. I was not pleased because my motion sensor was not working neither was my back door sensor. Called customer service, they couldn't get anyone out until the following Thursday. I asked if I would have another three days to decide on the service after that and the answer was NO from two Customer Service Reps, on two different calls. So therefore, I cancelled. Already switched to someone else.

Warning, warning, warning!!! Do not get ADT security. Where do I start? Well the tech that came out was in a hurry, miss to put a sensor on my garage, also the motion sensor didn't work. I call to have fix after being on hold for 30-45 min. It going to be a week before a tech could come out I said, "but I only have two day to cancel contracts." Lisa the supervisor said "no problem." I repeatedly tried to contact her again but nobody knows who she is. They finally sent another tech out, he did not how to set up the sensors which has went off twice with no one home, also there was No Police Response. It's been three weeks and none of the issues been fixed. Next appointment is in two weeks. I been hung up on, put on hold for 30-40 min. This company is not what they promise on the day of sale. I strongly recommend to go with someone else or get a dog.

When the first installer came out I told him I wanted the basic set up, the intro deal. When he went to explain it to me he had upgraded me to the wireless. I told him I wanted the basic deal. He told me I would have to call and have someone else come out. He came out and told me I should have wireless. After a while of debate with the installer he left. Before he left he did something to my alarm. He then left. 5 minutes the police showed up. He must have tripped my alarm. I just turned the alarm off.

My service has not worked since Jan 4th. Yet they are still billing me. They have sent someone out on the 20th and he was the rudest, and most incompetent person ever. First of all he said he had no idea why they sent him, he said he does not work on my Pulse machine, then he called his manager and said to send one of the younger guys out. There was a lot more said but it is too much to type. Then he left me a $25.00 bill to fix a machine that was recently bought that does not work because they said the machine was faulty. Now they are telling me I have to wait another week. I call and the wait time is ridiculous and there is not one person responsible or who can make the decision to fix or credit my account. I spent $1800 on their system, cameras and window sensor and they DO NOT WORK. I need help. Is there anyone who can assist?

In my 1st week as a new customer, I had a technical question. After calling twice & waiting endlessly on the line both times but never getting a live person, I finally left a message with my question and contact info. Six days later, no one from ADT has returned my call. Thankfully, I was able to get an answer to my question from a neighbor with ADT.

I sent you an email prior that I was unhappy with the authorized rep you sent to my condo. The sales people did not tell me that the rep would be upselling me instead of telling me what I was supposed to be getting. I found the sales people over the phone to be deceptive and the rep that you sent. I was very unhappy with him, but you never replied back. He did not tell me that I had a 36 month contract and the document that I signed did not have that information. You have taken my signatures and insert them in the contract that I was not aware of. I had the system installed on the 4th and was in a accident and did not get a chance to open the email.

Everything we talk about in the contract was lie after they finish.

We chose ADT even though our new home was prewired for a different company because we valued the ADT name and felt they would be the most experienced and trusted. BIG mistake. The technician made a big mess in our home, broke our pre-existing window sensors, and installed panels in a manner in that they were not easily accessible. Before he left some areas were not working but he said, "They would probably start working soon". Well, they didn't.

First, ADT should have had all the above information required to fill in. Second, I find no Order Number on any of the paperwork/electronic info. provided so I put in my Customer Number. Feel on the initial call, the rep. should have been more explicit in explaining the total cost and not waited for the technician to provide the info. Why, if the system is wireless, do you need a "previously wired" home to get the 15 alarmed entries? Is the 7 for "not wired" just a way to get more dollars?

I recently signed up for services with ADT. It was a nightmare! The man showed up at my house at around 3pm and said that he would be here for a couple of hours. Well, that was the first not true, he was here until 11pm! At about 10pm I went to bed leaving my fiance up with him as I had to get up very early the next morning for work. We agreed to 2yrs. service at @27.99 a month. $100.00 deposit a $100.00 gift card which appeared to me to be a great deal. I was asleep when he was ready to leave. After spending 8 hours at my house the system still was not working and he said that he would be back in a couple of days to finish the work! The next day he had a contract online that he FORGED my name/signature that relayed $48.99 a month.

I called ADT to sign up for 36.99 service. They were more than happy to get me going and offered $850 in "free" equipment and $100 visa gift card. Still haven't received the gift card. I have been billed 58.99 every month because I have wireless and camera. When the installation guy came over he said I could have anything I needed, just pay the difference in equipment over the $850 free stuff. I went over by over $900 and paid him. Nowhere did anybody tell me I would be billed extra for services. They refuse to downgrade my system and I am on autopay and threatened to turn my into credit bureau if I stop payment.

The technician arrived on time. He did an evaluation of my system and asked if I had a motion sensor. I told him I didn't and he said that's why the system is only arming in away mode. It took him only 5 minutes. He knew his business.

The installation went great. Our installer was very professional and personable. Very thorough with instructions.

The tech who came to install the system was amazing. Very patient with our questions and very knowledgeable with his answers. The problem lies in the billing. We wanted the monthly charge out of a different account than the one given with initial call. We gave the different account information to the tech and he gave it to the billing dept but pro-rated and next month came out of wrong account. When they refunded they didn't refund to the account the charge came out of. We had a security breach and had to give them another account, so when they refunded to the breached account, it was closed and they issued a check. I have spoken with them and check was issued per my phone call with them on 1/14/16. It is 1/22/16 and as of 11:44 am, I still don't have my refund.

They could have been clearer upfront with how the program works on the initial call. But overall I was satisfied. The home visit and installation was great. My installation technician Kevin was very knowledgeable of the product. Very professional, respectful, and customer-oriented. Very pleased with the experience at my home.

Got the smartphone app. which is supposed to control our system via the app to arm or disarm, check status etc. Does not work, sent complaint to customer service via email 7 days ago, still no response??? But we are paying a monthly fee for the service.

Being charged an amount larger than what we agreed on. I haven't had time to call, busy with doctor appointments. Have one Friday too.

Jason was very professional and did a great job installing our system. He was helpful in recommending where to place glass breaks and the smoke/fire alarm. He also answered all of my questions.

I believe the total cost was not clearly disclosed. I knew I was being charged for equipment ($446.90) and 2 mos. service prorated ($89.82). I was not told there was a separate installation charge. ($104.94). Quite honestly, it would be virtually impossible for me in good conscience, to recommend ADT to anyone seeking a home security system.

When your installer asked where I wanted the Base Unit installed I told him where, he said it would be too difficult to put the unit where I wanted because he would have to run a wire through the wall and basement ceiling. He then proceeded to recommend an area which I agreed to. Upon initial installation of keypad he damaged the wall and said he was sorry but left it for me to fix. As we were filling out the required paperwork he asked me what my 4 digit code would be at first. I thought it was odd but I gave him the code, he then asked me for my Social Security number. Again I thought this was odd but I gave him my SSN. Later that evening the more I thought about it the more concerned I got.

Ordered by phone, speaking with salesman and manager. The latter promised smoke and carbon monoxide detectors for free, and offered extensive package for about $37/month. Imagine our surprise when we were presented with a bill for $7000 for extra "needed" smoke and CO detectors, and the monthly fee came on the first bill at $50. We will be speaking with the company; we would not have done this at those prices.

The technician was friendly and provided excellent customer service; however I am receiving system trouble areas on my system. Several monitors were not installed correctly (too far away) and I had to bypass several items to alarm my system.

I have not even activated my system yet because the verbal instructions were given in a hurry and I said I'd just read the material. After reading the fine print on 3 pages, which basically said all the things Defender is not responsible for, I realized why they were eager to install it before I could really read and understand. I have a "quick reference guide" but no user manual! I apparently do not remember my access number and need to change it. Called Defender yesterday, had automated message they would return call in 24 hours, which is long over, but I have not heard back from them.

On January 13th I called ADT to have a new wireless system installed in my home. They scheduled a visit for January 14th. The installer was Matt, a very nice person, very knowledgeable tech. We placed an order that will cost us an extra $2000.00. The problem is, the system never worked properly. We had continued problems with it, made numerous calls to ADT, only to get more aggravated because they could not help me. And when I asked for a Tech to come out to correct the problems, I was told it would cost me another $83.13. Can you believe that? It cost me over $2000 for a system that never worked, and it's going to cost me another $83 Dollars to correct the problems. It's still not fixed, and today is January 21st.

On installation day I was told that I would receive a contract via email. The technician left no other documents with me except for the permit document from the city in which I live. After a few days I noticed that my outdoor cameras were plugged into an outside outlet. I instantly lost faith in ADT and wanted to cancel my service. I called ADT and told them what had happened and they said they would only remove the cameras and the charge associated with the cameras, but would not let me cancel my account because the three-day window to cancel service had already passed. I told the representative that I had no clue that there was only a three-day cancellation window because I had never received a contract. I know that ADT has my correct email address because I have received other things from ADT via the same email address.

Never received the outdoor ADT sign. Please have someone bring the ADT sign.

The security pads were not placed in appropriate places. Also, I felt I was being bait & switched.

Everything about the installation and service was perfect.

I will not recommend this company to anyone, worst people I ever deal in my life. So DISAPPOINTED in your service. Bunch of liars, the installer told me he had installed equipment, he never did. Already made like over 20 calls. They been to my home 3 times. You don't deserve any stars.

Our installer Steve was awesome, friendly, clean, and efficient. It was painless.

We did not know the cost of the equipment until the tech took out the old alarm system and put in the new alarm equipment. Oh, by the way the cost for the equipment is $3,100. When I talked to the lady on the phone. We got a letter wanting us to join up as a old customer. The lady did not tell us that there will be any cost for joining back up. We did not get any discount for re-signing up. We are paying more than my old provider. I might cancel and go back to my old alarm provider.

I feel very safe now with ADT being away from my house at the most 14 hours a day. The system is very easy to use and the technician helped me pick which areas were high risk.

The branch manager could care less. Never responded even when ADT called him direct. It was his day off and did not want to be bothered. Parts fell off window. Tech called when time had already passed - was late. Called wrong phone # due to installer giving wrong info to HQ. Had to help installer pull wire. Waited 6 days for a 2-minute repair which I did MYSELF. Poor customer service for new installation. I was a service tech for Johnson Controls for 30 years. Protect Your Home branch needs to be shut down from manager down to cleaning person. ADT should check out subcontractors' training!!!

Mr. Moose ** was awesome. He was very polite and all my questions, and made sure I understood how to work my system. He is a great asset to your company.

The entire experience from sales to installation and the understanding of what we were and were not getting was disappointing. We were interested, after receiving a promotional flyer, in having an ADT system installed in our home. When I called to set up an appt. I was told that a $99 fee would be charged if we decided, after a tech came to our home, to go through with the install.

I called ADT because they are the biggest security company out there. I arranged my installation of Pulse because I wanted to operate the system through my smart phone. The installer showed up the same day around 3, he was very nice and is the only reason they even got 1 star. After being in my home for 4 hours and installing nothing he finally asked me if I have an AT&T cell tower in my area. I do not, only Verizon. ADT only works through AT&T and told me Verizon would require extra equipment and a higher monthly charge to which I agreed. I signed the contract and then he spent the next 2 hours trying to connect to Verizon which he couldn't do.

We were very satisfied with the installer, Andrew **. He was very professional and knowledgeable. He worked very hard to make sure everything was done to our satisfaction.

First off, the first person I spoke to was very pushy with the sales and made me feel like it was a pressure-type sales. That went nowhere. A second person called me the next day and was nice, so I agreed to have ADT come out. The installer that came out was extremely nice, and we even joked about attending rival colleges. I called a couple days later since I have an issue with the arming of the system. The lady I spoke to was probably the rudest person I have ever spoken with from any customer service company. As soon as we hung up, I faxed in the cancellation letter since I was still within my window of the new install. If the system can be fixed, I'll keep it, but the rude lady made me think twice about going with ADT.

Not happy with the placement of the main panel, otherwise everything went well.

Called on the 18th. Windows are not working, also *1 no callback. Today is the 20th, had two installers so far. Please need this fixed pronto.

We keep having to call to get someone out to fix the same issue. Wish they could get it fixed so we don't have so many issues.

As a result of the misleading ad, and the unprofessional installer, I had to fax a Notice of Cancellation on 1/13/16. After not hearing from your company regarding the Notice, I called and confirmed that it was received and was given January 28, 2016 as the date to pick up the equipment.

We had your alarm removed. We canceled the next day. We faxed you the cancelation and you removed it. This worker Ronnie was a con artist. He said, said all your alarms had go through our modem. Which is a lie. Casey, who removed the alarmed confirmed Ronnie lied. An alarm that only works if the modem is on is worthless. You are way overpriced. Any theft knows how turn a modem off.

Very happy with the tech and the system that was installed. On the other hand I felt like customer service did the bait and switch on me by telling me that the system we designed would be free of charge at install and then me having to pay $200.

I was misinformed about how much I was suppose to be billed and the total was almost 4000 dollars (if I was aware of this amount I would have never agreed) which in turn prevented me from being able to pay my mortgage. ADT specialists told me some of the equipment was free and I was still billed for it as well.

Home Alarm System.

I am only a week into my relationship with ADT but I can already say that I sleep better at night not having to worry to be surprised by an intruder. While the system cannot physically protect me it does a lot to ease my mind. I don't worry about my property being protected in my absence anymore either. Thanks, ADT!

Brian, your service agent has been to our home on 2 occasions and I could not say enough good things about his work and personable nature. He resolves the issue easily and is very knowledgeable with every aspect of ADT. We sure appreciate his service and professional nature.

I had a nice enough experience with the gentleman I spoke to at the call center who sold me on the system. I did not, however, realize that I would have to purchase additional equipment beyond what was quoted. The installer was a bit of a hard sell person... but we made it through. I was extremely disappointed to learn that my "free" $100 Visa gift card was going to cost me $5.95 plus the cost and pain of getting a cashier's check or money order. To me, that is horrible!

ADT provide great, prompt accurate service. Exceptional customer service skills.

With the overnight traveling I do, it was time for a security system. My wife feels so much better know the level of protection we received from ADT. Having been in law enforcement for 22 years, I would STRONGLY recommend to others. The tech, Arthur, was very thorough in explaining the new system.

I responded to the flyer I received in the mail for 27.99 per month. Equipment was installed and then I find out that the monthly cost was 52.00. We sent the fax and are having the equipment removed.

I was told all I had to pay was the installation fee of $106.43 & the monthly fee of $48.45. The equipment worth $580 was free for "promotional purposes." I ended up paying $492. The installer disabled part of the electricity in the house and I hired an electrician to restore it. Then the installer did not clean up after himself.

The installer was very professional and also personable. He answered all our questions and took his time showing us how to use everything. We were somewhat surprised at the initial recommendation of over $3000 additional dollars of merchandise when we thought he was there to install the sale package ($850 of equipment). Once this was clarified things went well.

Everything went well for the installation. The system is working fine.

The technician that came out to support was very knowledgeable and helpful! Thanks for Excellent Service!!

We had an installer at our house for 9 hours! We were told that we would have protection for ALL doors and windows! At the time that we called for more information, we asked if there were going to be any extra equipment charges that would surprise us and we're told no. Well, the installer got there and proceeded to tell us that it would be $1600.00 at the lowest for all that protection. We have 2 doors and a motion sensor and a smoke detector. That's it. I have signed and faxed back a cancellation letter on the 11th and have heard nothing. I had until the 13th so I got it done right away to avoid any problems. I want a refund and someone to come get the equipment that has been untouched since install!!!

Very cheesy having to pay 4.95 shipping and handling for your gift card then they only accept cashier's check or money order that's another 1.25. Very bad practice. Told I would get two wireless remotes, didn't happen. Ended up paying extra for equipment, 250.00 then the monthly monitoring fee, a lot more for cellular base price for landline. All I can tell people is buyer beware.

I learned all my friends recommended ADT. So, my experience from my first call for installation up to when we had the good luck of working with a great employee named Rick ** that helped us, we are very grateful! And happy!

Installer made bad mistakes, left holes in our wall, the visa gift card requires $5 shipping and handling fees, and they overcharged our first bill. Awful. Will never recommend ADT ever.

Technician provided good customer service.

I was an ADT home security customer for six and half years (since 2009). Bright "ADT" sign in the driveway and low price $29.95/month were what I like. But recent change of landline phone (my home alarm is through my landline phone, not wireless) let me understood that I actually got zero service from ADT. I notified ADT that I have changed the landline telephone in December 2015 and let them update accordingly. They told me that ADT can't receive any signal from my home alarm and can't sent out signal to my home alarm too. I checked my alarm activity online and found out there weren't any activity for more than 10 months. I complained why I didn't get any communication from them if the alarm didn't work. They told me it is my responsibility to test the alarm regularly by myself.

I ordered the system on a Friday. On Saturday I discovered we were going to end up having a large expense and no longer wanted the monthly charge of $44.99. I called on Sunday but no one was there to cancel the installation that wouldn't take place for several weeks. I then sent an email. On Monday, every time I tried calling no one was available to take my call. I tried numerous times. Finally someone called back and I explained what happened and needed to cancel. She said that they would cancel the installation but still charge me the $99.00 installation fee. "We held your appointment for you so we are still going to charge you". I will be contesting this with my charge card company. Unbelievable.

We've had ADT at our shop for about 5 years and last week they called to tell us they needed to update to 4LG or something like that. We set up Friday, January 15th for the appointment, and I took off work to meet them there. I called at 7:15 to confirm and lady said between 8 and 9 they would come, so I got to the shop at 7:50 to be early. By 9:30, no ADT, so I called them and the lady said "You are not scheduled for today!" When I told her I had called just that morning and they said between 8-9, she said I needed to be transferred to the scheduling dept. I WAS ON HOLD FOR 25 MINUTES before I got through.

We recently had some paint work done on our home and a few of the sensors had shifted. I called into ADT to get a technician out to our house to service the sensors before we went on vacation during Christmas. It was going to take two weeks to get someone out to our house and we would have to pay for the service. I seemed to have no other choice, so we booked the appointment. The technician came out the day we left and explained he had fixed the sensors and that the system was working properly. We went out of town and that's when the nightmare began.

I entered into a 3-yr contract not knowing this. Most contracts are 2 yrs. What are 2 yrs? Too long but at that time I wanted security. ADT is the worst thing that ever happened to me. Just when I didn't think it could get worse like with DirecTV or computer CenturyLink who all require a contract. 3 yrs, come on really? I did sign it but after 2 yrs I find out ADT had been over charging me for the 2 yrs I paid. I bundled security smoke and carbon to find out all I received was security. I called the very RUDE customer service told me "Yes you have the bundle pack 45.00 a month for all 3." Well here I find I have no carbon/smoke detector and ADT said they would credit my account $95.00.

You sent this request to me. I didn't seek out writing a review. The subcontracting company used to install the ADT system was horrible. The technician was a complete jerk, treated me like I was an idiot and was completely condescending when speaking at me. And yes, I mean speaking at me. He installed the panel first, then asked questions about the system I wanted. He didn't even consider that I DIDN'T want the cellular plan at twice the monthly cost of the regular system over the phone line. After he installed the panel and AFTER his "sales pitch" he discovered that I didn't want the cellular plan. It was 8 pm at night. I had been up since 4 am. I was tired and this jerk wouldn't listen to what I wanted. He was going to have to move the panel to where the phone line was and I was going to be left with 2 holes in my wall. He says, "Oh I can patch it". Well great, but what about the paint, you jackass?

Legally, ADT did nothing wrong. I failed to read their contract and signed onto a three-year term by mistake, and they refuse to bend. I am in corporate sales, and I would be fired if I conducted business the way they do. Do NOT use ADT.

Tech installed equipment not in order and somehow my name appeared on documents I didn't sign. Money put back in account was not same amount taken out.

Jason was very personable and recommended things that would give us the ultimate ADT experience. I could have asked for a better experience.

Anytime the alarm system or any door or window sensor malfunctions, the soonest ADT can send a tech out is always a week! What happens if someone breaks into your home within that time frame? You're royally "screwed"!!! And ADT is not liable even though they continue to receive their monthly payments. When a tech finally does come out to fix the problem, at times, I have had either a lazy technician or someone who didn't know what he was doing, and I have to call a few days later again about the same problem and wait another week! For such a big company, I'm appalled they can't get a tech out the very next day. I'm about to research other home security companies as I'm over the type of service ADT provides.

I had act at my prior home for at least 6 years without any problems - when I signed up for service I asked to have the same equipment/protection I already had. I am still waiting for this to happen. Your technicians are coming over for a third time next week. Also - the technician that was sent to my home was very unprofessional. He was rude and unable to answer my questions. He quoted higher prices than what I was told on the phone, and was generally unpleasant. He also had on too much cologne which gave me a raging headache.

For 5 years I had ADT, Defender Security Services. I decided to cancel their services and go with a non-ADT company. After the trial period with the non-ADT company, I realized that the other system had limitations and that I lost a lot of my capabilities with the ADT system. Canceled the other system and tried to get service with Safe Streets USA, another authorized ADT dealer, and cannot because Defender Security refuses to release me and show that I do not have an active account with them. They are requesting I wait another 30 days before I can be release to get another ADT system installed. I've called their Customer Service, complaint lines, Resolution Dept., etc. and cannot get any help.

When the installer came out he went thru what he thought I should have installed. I requested what I wanted and part of that was a fire alarm installed (I already had one from a previous alarm company) in the hallway. By me not reading over the paperwork NO ALARM WAS INSTALLED. The next night I could not set the alarm at the garage door. With a death in the family I could not stay at home waiting for a repair person to come out. When I was able to call they said they could not get in touch with the repair company that handles my account then. They said they would contact them to come out. (Apparently) no one received my information.

It is not a mistake to want a security system in your home but with ADT the experience was very bad, awful and extortion. We request for security installation around summer time. Happy to move into our new home. And an installer came in and were talking about the price. And he was not even show us the whole package and sell the highest package. But happen to know that one of door system was not properly glue to door due to bad installation and it keep falling out, and we try severally on own to put it right. But we later put a call to ADT Customer Service. They sent someone down to take care of their mistake.

We had ADT come out to install a home security system on December 30, 2015. I would warn everyone to ensure they ask a lot of questions, as the installers are trying to sell you as much as they can for commission. They definitely withhold information until you specifically ask. We also felt like our installer was trying to rip us off. He told us at one point that each camera was around $500, but then once we removed a camera from our total package, he would only remove around $100 from the total. We argued back and forth for quite a while and he wouldn't budge. He was extremely rude and you could tell the entire time that his only concern was getting his commission.

All around happy with your guys.

Due to misleading advertising and sales tactics, I had a terrible experience with ADT. When I was initially sold the service over the phone I was told that all was going to have to pay, besides the monthly service fee, was a one time installation fee. However, I ended up spending an additional $531.36 because of the company's misleading advertising regarding the installation of the service. When I called to complain, the supervisor was not sympathetic at all and offered no solution. I will never recommend ADT to anyone.

I received an introductory letter for a $27.99 monthly fee. I called the number in the letter and was informed my phone conversation would be recorded. At no time was I told landline telephone capability was needed. I have a recorded agreement, hopefully, with "Protect Your Home." I made the mistake of giving my credit card number and paying $99 for a home evaluation and possible install. The system was installed before we saw any paperwork. When the install was finished, we were told our monthly monitoring fee was $48.99 because we did not have a landline telephone. I feel Protect Your Home and ADT were less than honest for not discussing the supposed need for a landline to be used for monitoring my home. I tried to reach a customer service supervisor at least five times beginning December 31, 2015.

The tech was great. He understood my needs and accommodated me. Great experience.

I am having it removed within the 3-day period. I do not like extra charges that were brought up during installation and having a long term contract.

Received an email offering a wireless camera installed for 4 dollars. I contacted the sender ADT and provided my ADT info. I explained I had been a ADT customer approximately 25 days. I asked if the offer applied to me, and if so would there be any additional cost to my service. They said no. I schedule the appointment for January 11. I had a service call set up the next day, January 12, but received a call requesting I change to the same time. Two ADT representatives arrived. One from Protect Your Home and one from ADT corporate. After providing them with the email and telephone conversation earlier this week, they both said they could not honor such an offer.

We are selling our house. Defenders, a franchise of ADT, charged us 75% of the remaining 3-year contract to cancel, for a total of $854. For nothing. We couldn't transfer service (not that we would given the track record of the customer "service" department) because our over 55 condo community mandates monitored security by another company. All must use this other company. Buyer beware, this is a rip-off company designed to divorce you from your hard-earned.

It would be better if you could install all ADT compatible equipment. You could not install Nest Thermostat, locks, garage openers, and switches. You should have an online store to buy equipment.

Ben ** did a great job installing our system. He was informative and a pleasure to have in our home. He covered all the equipment and walked us through the setup, arm and disarm process. Like I said, Great job.

I believe that home security monitoring is a newly, evolving need for every homeowner this day and age. I am very happy with the concept of being able to monitor my home's activity from across the country. I can see what is happening; turn on and off my system with my mobile phone. I love that. Initial installation is free and you can switch out items you need for other products that you don't need upon install. The monthly monitoring fee is a little higher than I would have liked to have to budget for, but peace of mind is priceless.

He was wonderful, helpful, respectful and knowledgeable.

Mitchel, I am pretty sure that is his name - he was great. He was on time and worked hard to remove old items and replace with. He was kind and a good sport overall. I would recommend the company and him as the installer.

The schedule was not kept up. Too late to show up, time for installation was too long, disabled my phone line twice, took three attempts to complete work; the last tech recommended that we call for another visit by a tech with a supervisor to properly complete the installation. I am tired of it and did not make a call thus far.

Ordered security system on phone but when technician arrived to install convinced me to upgrade which isn't the problem. Happy with install and equip. but was told I would receive 2 $100 gift cards since I went with the pulse monitor and the monthly price would be $52.99. Received email for 1st gift card but not second so I called to inquire. Was told I would get a phone call in 3 days but instead received a email and phone call stating that there was a mistake on my contract and it would be $7.00 more a month. When I called to inquire why I spoke to Marie. Rude would be a understatement. She told me they would look into the 2nd gift card which I have already been told 2 weeks ago.

Herb did an excellent job installing my new system, he made sure it would fit my needs and it does. He cleaned up after himself as he did the work. I would use him again and again. But, I was not pleased that it was almost 12 midnight, he got here around 3:30pm and the boss started to call for a report to be sent in. Bad, bad, bad boss.

A security system was installed in my home 12/19/15 by James **. Mr. ** was very pleasant and interactive; but wasn't honest or straightforward with how and the amount I would be charged for monthly monitoring services.

If you have ADT or are looking into a new alarm system - you NEED TO READ THIS! ADT, the worst alarm system ever! My family was a victim of home invasion and burglary on December 15, 2015. The Thief(s) opened the door to our house to take my car keys - the alarm was set, but didn't go off!!! We slept straight through them taking my car, filling is up with items from our garage, and driving away. This has cost us money, time, energy, sleep, and a lost sense of security in OUR OWN HOME.

I was told about a special for ADT with windows/glass breakage, 2 motions and fire for 99.00. When installer arrived he gave me a bill for almost 1,900.00, some odd dollars. I said that's not correct and called customer service about this situation. I was also told that I could tell the installer about the billing at the time of installation and that is when it would have to be noted in the system. The installer stated I had to call customer service which is still not correct.

The installer was great and very friendly and professional. He caused damage to our wall in 3 different places. This is understandable. The dissatisfaction comes from getting this damage repaired. Our install was on December 26th. As of today we still have the damage and we are getting the run around on when and if it will be repaired. Next step is to file a complaint with the BBB.

Once again no one showed up for the appointment. I called and was put on hold for 22 min just to have the call center hang up on me. I need to talk to a manager ASAP. Our system was installed and it is still not functioning and/or we need to be shown how to use it properly. Please call!

I was taken advantage of and treated so disrespectfully. The installer took it upon himself to give me $722 worth of upgrades because he did not want to bother me during the installation. Called to complain and they said they were not going to do any investigating about it since it was a "he said she said matter". Had an appointment to have equipment removed, took ANOTHER day off work and no one called or showed. Very dissatisfied, would not recommend this service to anyone.

Since we got the system, I have been feeling better. My husband travels a lot and I always hear sounds I cannot identify. I would check and still not sleep well. With ADT I do sleep better. If there is a complaint, not being able to lower the light level on the movable box that is in the bedroom. VERY bright. Also I called and the first person transferred me to the next person and after a LONG wait I talked with them only to find out that I needed someone different. Transferred and I hung up after a long time. Not sure what to say about that.

The technician that came to install us was nice; however, he told us several things that were inaccurate, especially about the cancellation policy being we were not locked into a contract. Anything you sign with that many pages and signatures is a contract with a cancellation fee. Their fees are ridiculous if you cancel. I also learned that you don't even deal with ADT until you've been in your contract for over a year. I think this is unethical business practice and there is not much value at all. The service they sold is not what was advertised and the phone technician could not view any of the conversation or package. Nothing here is free and none of your pre-existing equipment will work.

We purchased our ADT system through Home Defenders one month ago. After a month, our alarm went off and we noticed a low battery signal. We attempted to call ADT (who we thought the system was purchased under, and they explained that our agreement was actually with Home Defenders). When we called Home Defenders to fix the problem, we were told that a technician would not be able to come out for a full week after our call. How is it that a system that costs us $50 a month and is supposed to make us feel protected 24/7 cannot be serviced for a week, allowing for a weakness in the system for that week? When we expressed this concern, we were told that a technician was in our area and would call us after he finished his job. No call was received, and when we called the following day, they told us that there were no notes in our file about that call.

The technician was very good. Explained everything and listened to what I thought about the system.

ADT is absolutely horrible!!! I have had 3 FALSE fire alarms and 1 false motion detector where the fire department was called. There was NO fire every time and NO motion issues (those are harder to prove). I had the equipment checked 3 times and every time there was nothing wrong with the equipment according to the technicians. There is a disconnect on ADT's end as they are not monitoring my house properly, but they would not admit to an issue. They would NOT let me out of my contract even though I had MULTIPLE FALSE ALARMS due to faulty equipment - unbelievable!!! Their solution to the problem was to remove the fire alarms. How does that help me? I still need my home to have a monitored fire alarm! Maria in the Loyalty Dept kept telling me that my issues have been resolved. Are you kidding me? I just had another FALSE FIRE ALARM TODAY!!!

The team that came out for installation tried to charge an additional $1000+ to get what had already been promised to me by the sales person and Sales manager on the phone. After much arguing back and forth, I finally got what was promised without the extra cost. Not a good experience at all!

After the experience with ADT, I will only rate this a 3 due to being misled. The technician was knowledgeable and done the work with true dedication. However, in the past it is our experience that you do not give them a 5 star rating due to the previous care that our account has been given in the past.

From the day I called to re-establish protection for my home to the day the tech visited to install the equipment, has been a great experience. Every little detail about what ADT and its contracted associates have to offer were very well explained. The customer support I received from the shell team and the tech who came to install the new equipment have been very knowledgeable and courteous with my questions. I am very content with the services that have been provided to me and will happily refer friends and family to use ADT services for their home.

I was interested in one door lock. I wanted to know how did the lock work? Mean how do I set it and disconnect it? They had transferred me to about ten different departments. The last one said he had to send a salesman here. Why? It been installed already. I think staff need training because everyone should know your services, how it works. So clients call up asking and they get real answers. No problems. Everyone knows how it works. Satisfied. They can tell the client how the lock works. Or is that too hard to do?

Technician could not have been more courteous. Explained everything to roughly and patiently. I did find that the special offer flyer I received was misleading but the tech took care of that. Work was complete and clean.

Not happy at all. Within a week of installation, a sensor is faulty and after two calls, the only satisfaction I can get is to buy two-sided tape and play with the placement of the sensor. The sensor even went off on Saturday morning without anyone entering. The sensor set itself off. Also, the $100 gift card that I was told I would be getting but needed to follow a link via email was never sent.

I had installed alarm in my home in November of 2015. I agreed to upgrade my service for Pulse 1A with monthly charge over $40 plus NJ tax total of $52.99. The installer wrote on the 1st page of the contract $52.99 and he told me that price includes taxes and the total monthly payment is on the page 3 that I initialed. The page 3 has total monthly payment including all taxes $52.99. I was charged on my credit card $52.70. When I called the person I talked was very unpleasant and she did not care about my complaint at all. She told me this is my payment right now. The other thing I supposed to get credit for $105 and a change and every time I am calling I am told that was already issued or it will be issued.

We have had ADT for 11 years. Three years ago the alarm went off but ADT DID NOT notify the police. This Year (Jan. 2016) the alarm accidentally went off and ADT DID NOT call right away! It took ten minutes! When they did call I wasn't by the phone and missed the call by one ring. I immediately called back and it took exactly 75 minutes for them to answer. When I complained about this possibly being a real burglary they hung up on me. I called again for a supervisor who said the police were notified; however thirty minutes later three police arrived at the door and said the call was just received! The supervisor said they would deduct (3) months billing to stay with the company. I accepted. A few days later I receive a letter stating I was being dropped - SO... I guess I'm not being reimbursed or compensated.

My father passed away in August of 2015. My 81 year old mother was afraid by herself at night so she decided to install an alarm system. When she told me that she was using ADT, I thought "OK, that's a big name company, should be fine." Now she has sold her home to move into a retirement center and when she called ADT, they were extremely rude to her and charged her $1200 to cancel contract.

I scheduled an appointment for a consultation and was told the person would arrive at my house in the evening. I even got on their chat and asked again (to make sure) that the person was coming. The time came around and NO ONE showed up. I hopped on the chat (AGAIN) and this time they told me that it does not even show up that I had an appointment! Fine. I re-scheduled. I then receive a call from the PUSHIEST and most RUDE salesmen ever. I told him what happened and he didn't even do me the courtesy of apologizing. Instead he told me he could schedule my installation for the next day! I haven't even had the consultation and this guy wanted to install!

Contacted (ADT or so I thought) Defenders Inc DBA Protect Your Home for a monitored alarm system, made appointment, agreed on type of system. Installer never called before coming as I was told would occur. Tech had to wait while I was receiving home health care post op. He explained some of the system to my wife before she had to leave for a appointment. Tech told me that control pad had to have power and phone line next to it. I questioned this as I have had 3 other homes with systems so I reluctantly agreed to put pad in the kitchen by the back door instead of main entry. I was then told that I would receive 3 door contacts, a glass break sensor and a motion sensor, not what I had been told by sales rep.

ADT mislead my parents and, what I feel, trapped them into purchasing $1800 worth of equipment! My parent contacted them in response to a flyer, they installed the wall panel BEFORE signing a contract, so my parents felt obligated. They have been having a trouble signal on their panel. I called THREE times on their behalf and EACH time, we were on hold for 15-20 minutes. Mind you, this was the number listed on the panel for Technical Support and "If your alarming is sounding." I'd hate to imagine my poor parents on the phone for 20 minutes with their blaring alarming going off. When I asked about the wait time, I was told they are always this busy. SHAME on ADT!

August 29th 2015 I had my home wired by ADT Security. It never worked for 24 hours straight. We had their guys out to our house every other day for a week trying to get it to work. They did get it to work by the time they left but within two to three hours, the system faulted again. Every time we called they answered right away until you tell them the problems and they switch you to someone else and no lie, it takes between 25 and 35 minutes for them to pick up and schedule a guy to come out again. We did this four times in a weeks time.

In 2006, I purchased a new home with an Brinks security system pre-installed. At that point, I did not want to pay for a security monitoring service, but I called Brinks and they sent a technician out to set up my system so that it would work locally, meaning that any time the system was armed and a protected door or window was opened, the alarm would sound. Around 2008, I decided to sign up for the monitoring service (at approximately $35 per month). In 2014, I changed jobs and took a pay cut, so I eliminated my telephone landline as a cost-cutting measure. Without the landline, I also had to cancel my security monitoring service (because it would not work without a landline).

I was double charged on monthly fees for an extended period of time. The alarm service never worked properly. I would receive calls from ADT for a "zone 6" alarm activation. In fact, "zone 6" did not exist. ADT offered to fix their faulty alarm system only if I paid ADT to do so. I ended up paying for so many police visits that I finally instructed ADT to no longer contact the police. What's the point in paying for an alarm service if it did not properly work. I was a client of ADT for over 3 years. ADT decided to charged me a cancellation fee as well. Piss poor service. I recommend using anyone other than ADT.

Repetitive billing for an account acknowledged as closed since Jan. 30 2015. Latest bill received today, Jan. 2, 2016. Signed up with ADT in Jan. 2010 through my USAA membership. Ended service in Jan. 2015 due to a rate increase. Have a letter from ADT dated Jan. 30, 2015 confirming account closure. Received another quarterly bill from ADT in Mar. 2015. Complained directly to ADT and was assured I should disregard. Received another (new) quarterly bill from ADT in Jun. 2015. Wrote a complaint with BBB and issue was closed (again). Received another (new) quarterly bill from ADT in Sept. 2015. Wrote another BBB complaint and was assured again that the issue was closed (again).

I have been a customer of ADT's since 2009 and we did not have any problems with them until we switched to ADT Pulse. We got a camera and were paying $58 for monitoring services. About 10% of the time, we were able to look at the camera and arm/disarm our system remotely. We could never rely on the app. It would mostly say "unknown status". Every time we called, they said that our internet was down - this was not the case. Our internet is 99.9% of the time working. We use it for our phones and computers.

After many years of use I decided to go to the competition. Company very lax in providing service and did not come on agreed time and in a very untimely manner! Very unprofessional. Website last a deal of service that has elapsed in June of 2016. Is this a joke? False alarms when my back door brought the police more than 3 time to my house for a shoddy connection. After I switched companies ADT REFUSES to honor the expensive bills sent by the police for false alarms. Don't get burned like I did with ADT. There are better companies who would love your business. Buyer beware.

I had a service appointment scheduled for today. They cancelled but lied about contacting me to tell me they were not coming. The appointment was scheduled for Noon to 5. They allege that they called me at 3 PM to cancel. They stated that they called my primary contact number and had a busy signal. My primary number is my cell phone. There is no evidence on my cell phone of a missed call or voicemail. When I called the first time (currently on call number 3) they gave me one story and now it has changed. I'm trying to reschedule the appointment but have been met with rude difficult people. I don't know how they run this business but I will be cancelling my service as soon as I secure a new monitoring service.

We have been in business with ADT for over 10 years. Thankfully, we have never had a problem with them until now. Recently, we had a problem in which one of our doors began to activate the alarm in the middle of the night, every night. One night someone had to sleep in the store in fear that the alarm would keep ringing. When we contacted ADT they turned off our alarm and told us that it would take 2 weeks for a technician to come out and help us. How is a business supposed to function without an alarm for over 2 weeks? That was our first problem and we had no other choice but to accept it. So, we wait the 2 weeks but when the date of our scheduling came, no one showed up (We were originally scheduled for the 29th of December).

We had ADT installed in January. It ended up costing us $6000 for the equipment. I have been on the phone with ADT every week or two since they installed the system. The system will work for a few days and then we get communication error. I call and reboot the entire system and they say we need service to come out. This takes 2-3 weeks for them to come out so basically it only works a few days out of the month. I finally decided I wanted to cancel them and they informed me that we signed a 3 year contract that no one informed us of. We have now waited a week and a half for someone to call us back about cancelling. Two different times that they were testing our system supposedly in "test mode" the police and fire departments showed up at our house. I would not recommend ADT to my worst enemy!!!

Installer didn't give name nor leave a card. Initially, he was courteous but when I didn't accept the additional sales items, he became curt and in a hurry to finish. The verbal and nonverbal communication went from "chilly to cold". The work was neatly done. I would NOT RECOMMEND ADT services to anyone due to your aggressive, impatient and non professional sales tactics from phone call to installation. ADT represents rudeness.

I have had my system approximately 6 weeks and have had a lot of trouble. Haven't been able to arm my system because of different problems with it. First, wrong system. Second, monitor fell off my front door. Now I can't arm my house when I leave.

We have had ADT for several months. We found out that after 6 months of paying for our service... and setting our alarm every night... we have not actually been connected to ADT. Brilliant. They had no idea of this either and blamed us for not 'checking' the system every few weeks. So, we have been paying for months - having no service and for a company whose system can't even detect when they are disconnected to us. Doesn't that make you confident? And, as you can guess from other reviews, we had a 25 minute wait for phone help. No offer for money back... and the system failed yet again two weeks later. I wish I knew this before we signed up.

I got ADT about a year ago because the crime was getting bad in our neighborhood. About 6 months later, we decided to move. So I called ADT to let them know that we are moving. They said no problem, but we are going to charge you again for the install of nearly $500. I was very upset with them, and they told me there was nothing they could do. Basically, I paid nearly $1000 for install in 1 year. They always send flyer out saying that install is free... DON'T BELIEVE IT!! After the install they kept messing up the billing. And today on Christmas Eve, they said they didn't have an updated credit card on file, and need to charge me for 3 months of billing, otherwise it will be shut off. They never sent a letter or email stating that the card needed updated. I would love to cancel my service, but they said I'm in a 3 year contract, and have to pay $2500 to cancel. I would NEVER RECOMMEND ADT TO ANYONE!!!

Smh. So I noticed ADT has been charging me for my alarm system that they no longer monitor. I called in April 2015 and told them I cancelled my home phone needed to monitor my alarm. I was offered a wireless devices but didn't have time to set it up and said, "No forget it. I don't want to set it up.” According to the rep the call disconnect and I never "officially cancelled " so they have charged me $43 since April 2015 (8 months) with no services provided... Of course they won't give me my money back.

I have not been monitored in months and did not find out until I had a alarm event but did not receive a call from ADT or police response. I had to call the police dept because I was afraid to enter my home. I have called repeatedly without my issues being resolved but I have been charged every month. Every time I call and state that I need to end my service I am reminded that I would still be responsible for 75% of the remainder of my contract. This company is the worst.

My husband found an ad for ADT and decided he would sign up for a security system. Once we agreed to price and type of security system with sales person over the phone we then set up appointment for an ADT system to be installed. As this was our first security system (home was already wired for ADT by prior homeowner). My husband (who is a senior citizen) met with local technician who explained to my husband that we couldn't use current system in the house and that he would have to install wireless system. He didn't tell my husband nor did he leave any paperwork to show the system that was installed was more expensive than we had agreed to with the sales person on the initial call (bait and switch).

I had the absolute worst customer service experience with home defenders. I will not under any circumstances recommend their services to anyone that I know. (I'm still waiting for the supervisors call that was supposed to come in no more than 24 hours - it's been almost three weeks.) I hate that I have any connection with this business.

I have experienced the worst service ever & I will never recommend anyone to get ADT. Someone tried to break into my house yesterday so I set up ADT for today & once the technician left the system stopped working. They told me I have to wait until January 5th for someone to come & take a look at what's going on. I'm unsafe & me & my kids can end up dead because I'm not alarmed if someone tries to come in my house. Even though I doubt I'll actually sleep & I'm sure if I'm home when they try to come back I'll kill them before they get me.

ADT cancelled my service without advance notice because I wrote a letter to their CEO complaining about their poor customer service.

I installed ADT service for my home and was promised a $100 Visa gift card. It has been half a year and still have not received the card. I sent in all required information way before the expired time limited and even paid a fee to mail the item. I called ADT service and woman on other end pulls up my account and tells me she see nothing about a $100 Visa gift card promotion on my account and she is not able to do anything. So where did my processing fee go to? Why promise something when in the end you are told "Sorry it not shown on your account"?!

Protect Your Home sent me a solicitation indicating that they were ADT and offering a great product. Well, if it sounds too good to be true, it is. They installed a non-working system, refuse to fix it and instead just send bills. They are horrible. Customer service is non-existent, it is a really bad company that has its employees leaving good reviews to cover up the thousands of bad ones.

Dishonest Company, Scam Alert!!! The company installed 2 systems one for my business and one for my home. The salesperson was told that I would not sign a personal guarantee or put the business system in my name. He assured me it was in the corporate name. The docs were signed e-sign and he was to e-mail me copies. He did not. Upon review there was a personal guarantee and the system purchase was in my personal name and I was overcharged on my credit card. He also stated a $100 rebate was automatic. Which it was not. Two days later I noticed unauthorized charges and called customer service. They stated all their system had a personal guarantee. I requested to cancel the sale. They agreed and stated they would call within 2 days to remove the system. They not only failed to remove the system they sent me more bills!

We installed this system on 11/11/15 and in the past month all we have had are problems with the system going off. I have called and the response is terrible. I have requested that they take the system and all talk about is me paying them more money. They quote the 3-day rule for cancellation and I explained that the system should be working for the 3-day rule to discussed. Their system is saying my front door is open and my monitor is saying it is the basement window.

Am writing regarding the false promises that were made to me by ADT Security services and the following inconveniences experiences on the day services were to be provided. I am extremely disappointed by the lack of customer service, rude management and conflicting promises. Some time at the end of October, I received a call from ADT stating that "were offering a "free" upgrade." The representative who asked me about this transferred me to a sales representative, who I thought was a very nice at the time. She let me know that 2G was going away due to signal interference from the new cell towers now that 4G has been implemented. As a result all customers would be upgraded for free by law.

After having several break-ins I called ADT to install a security system at a new storage building at my farm. The first time I called them I told them that I did have GSM cellular service and wireless internet service but did not have a phone landline at the building. They said that the system would work without a landline and that the internet service would also allow me to have a video camera installed that I would be able to view remotely. They charged me $25.00 at that time and set up an appointment for one month later.

This was the first install for this technician and he was very thoughtful and very honest at his job but it did take a long time to get it done.

I decided to choose ADT only if they can secure my shop on my property along with the house. I told them it's a metal building. They said no problem. 1st tech came and didn't know how to install the glass break, 2nd tech came the next day and took 5 min and installed it. 1 week later the glass break goes offline. 3rd tech came out and said they shouldn't have installed a glass break because there is no glass in the shop and no sensor would work with the building. Called ADT, terrible customer service. They sent a 4th tech out. He installed a motion detector and said I wouldn't have any more problems.

I was told by ADT staff how wonderful ADT was. Since I have had it in 2 months it has not worked once. ADT has refused to give me my money back. I have been deceived by ADT staff, the staff give me varying reports on my situation and truly don't give a darn if they are caught in lies. My recommendation is to BOYCOTT ADT!!

Had a 3 yr contract with ADT. After the first year, in June of 2015 I was diagnosed with stage 4 Pancreatic Cancer and a prognosis of 10 to 12 months to live. I immediately began taking steps to help my wife for when I would pass. I put our home on the market to move to a smaller home my wife could afford. The transaction happened in August 2015. We decided home security was important so even though we were looking at all ways to cut expenses, ADT remained on the table. Signed on for another 3 yr contract as required for the move but promised the same $42 payment. When first bill arrived it was $58.44. Questioned Protect Your Home and was told rates had increased.

The representative from ADT was very courteous, professional, and knowledgeable of the installation process.

Josh was very professional during our installation. He explained the system and how to navigate. Called Customer Service as we referred our neighbor to ADT, was going to go with Simply Safe, and had ADT install same day as ours. Customer Service said I cannot get referral credit as I did not forward email to them prior to signup. Doesn't make sense since we both got ADT same day.

Well satisfied. This is for my brother's house. The people were all very nice, the service great. Thank you for the peace of mind this affords me.

Good initial contact to set up installation. Good trained installers came on time and did well. System works well. Follow up contact with questions answered well.

You advertise 15 free contacts for a wired setup but then you install a wireless set up, dropping the free contacts to 7 and then charge a ridiculous amount of money for contacts that cost no more than $10 retail. I paid over $500 to get my alarm installed. So, you're "free." And the panel is installed first, before they even talk about costs. Panel, is really not free. Shame on you for taking advantage of people who already feel vulnerable. And shame on me for not insisting on costs first.

We were dissatisfied with the lack of expertise during the installation. While the installer tried his best, he simply was unable to install the keypad properly. I hired an installer to move the keypad from the middle of the wall, and only 3 feet off the ground, to a spot next to the door at eye level. I then had to hire other folks to patch and paint the 4" hole left in the wall.

The installer said he would staple the wire to the wall. Never did. Also left a mess on floor. Also I was supposed to have two glass break sensors but when you smoke a cigarette in the smoke room the alarm goes off. The panel says smoke glass room. I called ADT Sunday night and told them about it twice. Both times they put me on hold and hung up on me. I am calling back Tuesday 12-08-15.

I placed a call to ADT regarding a monthly promotion that was mailed to my address. Following a lengthy conversation with a sales person and his manager, I was promised the promotion. Following a 5 hour installation, the installer asked me to sign some paperwork showing that the monthly fee was inflated by $25.00. It went from $27.99 to $52.99. The print was so small that I had to enlarge to read it. Thank goodness for the 3 day cancellation notice. I of course complained and was ignored! I'm told they record every call but their quality control dept. would not speak with me. Simply stated: I was lied to. BUYER BEWARE!

Do NOT - I repeat, do NOT do business with Defender Direct! After I, personally, purchased their promo package for a condo I own, they had my renter sign off on a bait-and-switch contract. In addition to charging me FIFTEEN times the agreed purchase price, they're now sending my 80 year old renter threatening collection letters even though I'm the one with the purchase confirmation number and it's my credit card they've been charging. I disconnected the unit thirty days after purchase and they're still billing my renter for monitoring services (at nearly twice the rate on their promo mailer). I never received their $100 VISA gift card and in spite of talking to no less than 10 DD employees in Customer Service (an oxymoron for them), Collections and Sales, and sending an email directly to their CEO, they're still billing me for services they're not providing. This company is desperate to hang on to subscribers - even if they have to commit fraud to do it.

4 days into alarm being put in a sensor went bad due to being installed outside and wasn't waterproof. Then 3 days later another sensor came loose triggering the alarm. When talked to customer support I discovered didn't get the special that was being activated. When I asked about it she said "that's not going to happen." Way to go customer service.

My service was on time and the young man that did the installing was very courteous and well informed about the equipment. I would recommend your company to family and friends.

Excellent service – relocating system to new residence. Techs were very professional – answered all questions.

We received a letter from Defender, offering a system for $27.99 a month monitoring for digital or wired. When they determined they could not install only a digital system, the monitoring would be $52.99 a month. Classic bait and switch. It took 3 visits to attempt wired installation (my house is wired) and then reverse what they had done. I have selected another company for a security system.

Call wait times on pulse app customer service no. is very long. It took us a while till we could talk to them. And then we were told about an issue with the overall app which would start working within 2 hours. But it's been 2 days since then and the app is still not working for us. My concern is if there is an issue that's occurring then the customers should be informed about it and also if there is any update on the situation.

I am extremely upset with the Salesman - Ulises who came from your Davenport office who lied to me about the cost of the service, the products it came with (he installed Plus on my phone and said it was free) and many other facts he presented to me. I have tried a number of times to cancel the service and get my money back and have been told I will get a call to confirm my wish and all I get is calls from customer service asking how the system is doing!!!! Your company owes me $100 deposit, $308 down I paid the salesman and $73.40 charge to my account for service in November and for December.

Alarm contract started 11/19/2015 by Devin **. Security panel disarmed 4:33pm. Devin stated system would be armed by 8pm. 9:56pm system stated that I changed Master Code, which I hadn't. I put the right code in. 10:24pm & 10:43pm failed wrong access code. Also wrong code at 10:46pm. At 10:48pm master code was changed by ADT Customer Service back to **. Son (owner of house) died 11/27/15. Signed & faxed 11-30. Would like to cancel. 12/2/15 failed communication 2:52pm & 3:08pm. With help of Sam, changed Master Code to my code 12/2 at 6:01pm.

Worst customer service I think I have ever experienced. Customer Service would not speak to my husband about the account, when leaving a message and being told a callback would occur in 24 hours -- never received a call. Repeater didn't work from initial installation, never could get anyone to resolve it. When the person came to take the equipment out, we found out we didn't even need the repeater (which we paid for). Now we're waiting for our refund... I'm sure that will go as smoothly as the installation and customer service.

The installer was excellent. He explained everything thoroughly. Worked neatly and was very professional. It speaks well for ADT to have this kind of person representing them.

I called ADT on a site that I found on the internet. When I talked to a representative they told me that I had a option on a 39.99 a month plan or a 28.00 a month plan. They set up a date and a ADT rep came out. The rep goes into this spiel about all the extras I needed after I already paid 100.00 over the phone. She walked around the home and told me that I needed smoke detectors and alarm on all the windows. Then I asked her how much was that going to cost. She was very vague on the cost. She said, "384.00 or so." And I could break it up into payments, so I said. "Ok." She installed everything which took several hours.

The ADT system was installed on 11-16-2015. My overall experience with regard to installation is -- very unsatisfied. Here are the reasons: (1) I already had a security system with another company. I wanted to switch to ADT because (a) wireless and (b) camera for monitoring the home. But when the installer came, he started ripping the existing keypad because he told me that "has to check the intensity of signal". I did not understand this and he CHEATED me by this statement. He went ahead installing the keypad without telling me what I cost will be.

Me and the wife took advantage of a promotional offer for $36.99 a month. What I don't like is the 36 month contract involved. Other than that the service installation was quick and professional. Definitely a peace of mind knowing our first house is protected while gone. They installed sensors in almost every potential access point which we like.

"My husband and I have been ADT customers since the summer of 2014. Recently, we sold our home at... and relocated to a rental apartment... Although we encouraged the new owners... to use ADT's services, they decided not to do this. With our current circumstances of renting in a multi-resident building, we are unable to install and use a security system. For these reasons, please discontinue the services related to this account and address. I was told that ADT expects continued monthly payments regardless of services provided. I am hoping that this is not true. Continuing to pay a monthly fee of $48.14 to ADT would prove to be a hardship..." I hope that ADT will respond to our request and confirm that we, indeed, will be able to discontinue our payments for services no longer being used.

I fell for the Marketing hype from ADT when I bought my new house 3.5 years ago. Of the barrage of security sellers (phone, US mail, email), those representing ADT would not work together. Once I signed with the guy visiting my house, he would not match the offers I got from other ADT channels. I fought them for maybe a year and finally said "This contract will expire in 3 years and I'll never work with ADT again." So here I am. I cancelled service at three years with the end of my contract. They took offense that I did not sign an extension. So they have handed my account over to a collector. They bill quarterly and would like to jab me for another quarter before they say goodbye. Bad company, bad practices, bad brand. I am disappointed I cannot submit recommendation with zero stars. That's what they earned.

As of today I can say that I am pleased on the operation of my new system.

I have been a client of ADT Security for 10 years and for many years, the service was adequate but for the past year, it has been simply horrible. My alarm went off, yet again unmotivated, last week. This has been a constant problem for the past year that has not been resolved. I tried to book an ADT technician to come and service the system, and was told it would be a week before a technician could come to my house -- another week without alarm service. Not acceptable, not good customer service and the service people were extremely rude and unhelpful. Finally, a technician came on Dec. 1st and I was told the system was fixed and operational.

Overall, I am satisfied with the quality of the product that I received; it basically does what I need it to. The salesperson that I spoke to on the phone was knowledgeable and was able to answer all of my questions. Since I was comparing security systems and monitoring services when I called, the salesperson even went out of her way to have her manager speak to me to ensure that I was getting the best deal possible.

As I look at the install I question the position of some of the sensors.

The salesperson/installer was very nice but told me he would be installing things that he did not install. Total install cost much more than led to believe. He installed a "glass break" detector to cover two rooms. After reading specs about it after he left I knew that have the area was out of range for the "glass break" detector. He did not have a test unit to test the "glass break" detector.

Right after my system was installed it failed. It took almost two weeks to get a repair person to change a contact sensor. Not good if I call to order the system and the next day it's installed the same type of service should be given for repairs.

I called the ADT customer service line to schedule a move/change in service. I spoke to multiple people (some with ADT and some with PYH) to schedule the removal of equipment at the old residence, move/installation at the new address. I was told my billing would be 49.99 as it had been in the past for the ADT Pulse service. The installer who came to help remove the equipment at the original address only removed the contact points (which I could have done myself without an appt needed) and indicated the remainder of equipment could not be removed (which was not what I was advised when I originally moved in and had the original installation). Then the second installer (Christian) came on-site to install the new equipment. He was very professional, friendly, and knowledgeable; However, unfortunately, there was a miscommunication between organizations and my new contract and rate went up to 52.99/mo.

Difficult to read a blue screen. Want to replace the one installed to a white screen.

My wife and I are very pleased with your product.

I have been ADT membership for several years. Usually my wife pay our monthly payment by mail. This is the first time I went register online so I can make payment online. I tried several times to chat online. I got into the chat however, when I mentioned my reason for help, instead of having the link to do that what I had was a long sentences "Sorry we are busy with tech support bla bla bla...?" What kind of service is that? I am very disappointed. I check ConsumerAffairs. No wonder ADT gets so many 1 star and really is very poor service and I am about to cancel their service.

From the initial phone call to ADT to dealing with installer, I am happy with the experience. Pleasant, competent, service-oriented people. Good product, too! Easier to operate than I would have thought. The only downside is the cost.

After 15 yrs. with ADT we decided to look for a better system in our house. ADT counter offer to us to change all our system with a new one with a lower monthly bill with 3 yrs. contract. We thought it was a good deal & so we agreed. They send Justin ** to install a new system. He told me that the smoke detector is not compatible to the new system he just installed so I have to call ADT for another appointment. The person suppose to come did not show up on the agreed date & we call the office & he said he overslept. Very unprofessional! Then he came & he is selling us the smoke detector. We found out he is not a technician but a sales rep. for smoke detector.

I have been on hold for half an hour for the scheduling dept and no one picks up. This after having called earlier today and was told someone would come and stop the interminable beeping of the broken fire alarm between 8 and 9 tonight. No one showed and when I called at 9:20 I was asked to wait on hold. Another 20 minutes on hold and no one even had the courtesy to come back on the line. When I told my husband I was waiting for ADT, he said they called him a few minutes earlier on his cell and said they could not be there until Thursday afternoon! Yeah gods that is why we called them because we were initially told that they could not come for 5 days!

We just read a similar event! On 30 Nov 2015 we had an alarm event on or about 11:30 pm MT. Within seconds as we looked at each other wondering if someone was breaking in, we turned off the service and called ADT. The Cluster ** started with the person saying "You are not in our system!" Here we were believing we were in the protection system, lol, and no, we were not, lol. The next few minutes were more stressful than the not in our system conversation.

I sold my house and wanted to cancel my service with ADT since the new owners wanted the service under their name. However after 4 calls with a total 68 minutes spent time, still cannot get them to cancel my service. I am certain I will be billed and that will be another hassle. What a lousy company. Stay Away.

I am a customer of ADT Custom Home Services. I receive my customer home service from their Melville, NY facility. I installed ADT at my son's request because of our frequent travel. I currently have a son with brain cancer living in California and we are frequently away from our Huntington, NY home. I have had ADT service for over a year and have been bothered by false alarms for several months (changing batteries didn't help). If you receive enough calls at 3am and 4am you would understand my frustration. I've previously tried to get ADT to service us on our short Huntington stays but because their schedule is weeks out, it could not be arranged.

After signing up from promotional flyer at $36.99 month was billed $48.99 a month but since I was not aware of the increase until I received my first statement they will not cancel contract unless I pay 75% of the 2 year contracted amount. Horrible company & customer service. Would not recommend them to anyone!