ADT Reviews

I got a flyer at my home which said free installation free equipment bla bla bla and so I called them up and the guy said that my monthly would be approx $48 per month. I was not so interested because of the high cost but he talked me into it saying that I can try it out and if I don't like I can cancel it before 6 months for a full refund. After 6 months I will have to pay 75% of the contract money.

We got ADT after a break in. We were a bit scared and wanted to go with a big name security company. Little did we know that we agreed to a 3 year contract. Neither the saleslady nor the technician made that clear to us. We didn't even realize we were in a contract until we tried to cancel 2 years later when moving. The cancellation fee is 75% of the remaining contract. At $47.99 a month, it was well over $500 for us to cancel but I just wanted to be rid of ADT for good. I switched to Simplisafe for $14.99 a month. Unlike ADT, the equipment is wireless and is super easy to install yourself. Plus, I can easily take the equipment with me if I move and just tell Simplisafe my new address. And no contracts or cancellation fees!

We recently moved and contracted with ADT for our home security. The installer came in and installed the service, quick to show us the money back guarantee "if during the first six months you are unhappy with installation or service concerns." However, when we called within a week to notify ADT that we did not want the service and was unhappy, we was told that it had to be made within 3 days, not really 6 months. Six months is only good if they have personally come out to try to resolve the issue.

I had an ADT system installed and there were problems the next day. I made several phone calls to them and they told me that the local office's hours were 8-5, which are my work hours, and I would basically need to take off work for them to come out and fix it. This is after I had their system less than 24 hours. I tried to schedule an apt for early morning but was told they were booked up and the earliest they could come out the next day was 11. At this point I was pretty frustrated and cancelled the system, which requires you to fax your cancellation request within 3 days. This is when the harassment started, I was told that I owed them $475 for their installation fee (which was originally free installation), they refused to come pickup their system until I paid this fee.

ADT's one Mr. Mathew ** told me that I can cancel the service before 6 months and I would be refunded my money. Today I called for cancellation and the rep said I have to pay 75% of the contract amount, close to $1300. I am paying $52 a month just for 6 sensors and pulse. Horrible service from ADT. I am only into ADT for 2 weeks now and I am feeling cheated already. This was the most horrible service company I had to deal with in my life.

Please do not choose this provider! The customer service is worse than any company I have ever dealt with! You will get locked in a contract even if you have probable cause. Do not sign up! Do not do business with ADT! I have Vivint now and the service and customer service is awesome! So many homes has been burglarized with ADT! If you want to protect yourself and your family choose any alarm company but ADT!

After years of runaround and threats to charge me $400 for a technician to show up at my house to fix equipment covered under a maintenance contract, a corporate customer service rep finally responded to one of many negative surveys I completed. The rep confirmed my maintenance agreement and proposed a course of action to get the system working properly. I followed the instructions exactly. Then, 10 days later, the technician showed up. The technician had no idea why he was at my house and had none of the parts required to make the repairs. Then for no apparent reason, he deactivated a critical piece of my security system and left without telling me what he had done. ADT customer service referred me to the local ADT service manager who was difficult to reach, did not follow-up as promised after I did reach him, and he continued to dropped the ball and let an already bad situation snowball out of control.

Terrible customer service. Technician came to my home, spent 5 hours to reinstall system that was already in place, and at the end of the day he damaged my two phone lines. Customer service transfer you from department to department, keep you hanging forever on the phone until the call drop and you have to start again. You ask to speak with supervisor - there are no supervisors available! Avoid ADT!!! I'm canceling my service with them.

I called the number that my HOA told me was our contact number for ADT for "any problems". I left 4 messages. After the 4th message I finally got a text response to call another number. I then called ADT and was on the phone the first night for 1 hr getting nowhere and the second night for another hour. I was finally told that I could stop the beeping in my home only if I could find a box with a plug in it and power down the system.

This company sent me to collections when the account was set up fraudulently. I even sent them a fraud package that they requested. Back in 2013 my ex fiancé had this account. It was set up in my name even though they were told to bill him because I did not live there at the time. November 5th 2013 the tech came out and set it up and my ex fraudulently without my permission signed my name on the contract. I didn't know this until December 2014 after he stopped paying the bill. I then called them numerous times and they told me to fill out their fraud package. They sent that to two incorrect addresses.

I called a service appt on 23 Aug and appt was made for 31 Aug. I had to take off work to meet tech. He thought circuit board on control panel needs replaced. He didn't have one (really)?? So he says he would call me when he gets it. Still nothing. I go on my acct and determine another one is scheduled for 15 Sept. I called service and spoke to Laura and she said she will look up and call me back in ten minutes. Still no return call. I thought my appt should be expedited because I have an open ticket. I call again on Sept 6 and they say wait time is 20 min will I hold. I am currently looking for another company that provides better service for 55.00 a month.

The sales rep told me completely different things and terms about contract, moving charges, first month free, etc. Well ADT surely sucks. After 4th day (when your 3 day period is over) they would tell you actual story. If you call ADT, they would put you on hold for hours, and you won't be able to talk to them either. Don't ever bother to buy ADT, even if they offer free of cost. It's totally useless. Never ever consider hearing to them.

I was very satisfied with my service from ADT and had been a customer for about 11 years but decided to discontinue. I called and told them to stop my monitoring, which they did, and this was done before my next bill was due. I then receive a bill from them, and when I call to ask why since I was paid up, I was told it was because I didn't give 30 days notice. I asked the young lady where was I supposed to find that on my statement and she said it was in my contract that I signed with them 11 years ago! Tell me how many people remember that far back? And I told her that no one ever mentioned that when I called to cancel. I don't see a check in the mail for the days that I didn't have monitoring. I feel that this information should be on the statement and relayed when cancelling. Had I known, I would have discontinued service sooner in the billing cycle!

We cancelled our alarm service 6 months ago after 20 years because of increased fees after ADT took over Brinks. We have had many slick fast talking salespeople trying to get us to sign back up since but they never can give us a straight answer on how much monthly charges are. Now we get a call from a collection agency saying we owe 38.00 on for a city permit on a closed account. I just sat on hold for 15 minutes only to be transferred to the collection agency before I could get my story out. On the third call they "did me a favor" and took off the charge. This is a very poorly run company. Stay away from these guys!!

I had my system installed last year in July. At the time of installation, there were some issues with the number of sensors but it was worked out. I had my doubts about continuing with the installation but moved forward. A year later, I have no signed contract but I am told I am obligated to 3 years of monitoring. I had to make 6th phone calls between Protect Your Home and Defender and still do not have a signed contract. During my last phone call I was told I signed an E-Contract and during the transmission to ADT Corporate office. The contract was not clear so they sent me a hard copy to sign.

I can't review their product because we never got that far. I called just to inquire about their services. Once they start talking, they won't stop. I was comparison shopping and just wanted info. I finally had to hang up on them because wouldn't stop talking. They've called back a few times to continue on with their ramble. Have you ever gone to a timeshare consult? These phone calls reminded me of that. If you are a good company, you don't have to use such pressure tactics.

Yesterday, 8/31/15, I agreed to have a technician come to my house and install the agreed components the sales manager promised me, at the initial price I paid right then. The saleslady then said she would send me an email with all the details. I gave two stars because the technician who came to my house was outstanding, and spent several hours making sure everything worked. I was happy with how I could see the cameras inside my house in full HD color and also use my phone to turn on and off the system.

We had an alarm issue with multiple issues related to ADT. First the alarm going off was an issue with their service. We call our tech rep, who always makes us contact someone at ADT (one more step and frustration and delay on our end). The issue was almost certainly related to the power going out, even though ADT tried to convince us that wasn't the case. It had no issue before that, so that is not the acceptable right response from them.

It's almost a relief to go online and find so many customer reviews with a one star (Angry) review. I can't believe how poor and frustrating my experience with this company has been over the past several years. I've tried for many months to simply cancel my service because I simply was NOT using it. I never activated my home alarm system yet. Was paying several hundred dollars for it each year.

I do not think ADT is the company the average renter should use unless you know you will be at the address for three years or more. I moved from my apartment to a new address at the end of my lease and they would not transfer the contract. They will give you new service at your new address, but they require you start a new three year contract. They will not do one year or even two year contracts. They will not give you credit for having used their service at a previous address. The same contract they use for homeowners is the same one they use for renters. If you don't, they charge 75% of the remaining contracting.

I have been an ADT customer for more than 5 years. Last night the ADT remote phone line went at 1:30 AM and when I called for service I was placed on hold for more than 1.5 hours and bounced around from department to department. Initially I was told that the soonest they could get a technician to my home would be in ELEVEN DAYS FROM TODAY! When I complained they transferred me again and now the best they can do is three days from TODAY. I have a MEDICAL ALERT SYSTEM for my mother as part of the security system. It will not work until they get out here. That means if I leave the house my mother is left without an emergency call system. I have called back several more times to get additional information including whether or nor I am still under a contract. Every time I call I am placed on hold for more than 30 minutes and the CS staff I end up speaking to is EXTREMELY RUDE!

I was awoken by a call, asking for me by name, telling me I had 'won' free installation and wasn't I excited! No I'm not excited and I want to know HOW ADT got my UNLISTED number!! Our telephone provider claims they do NOT sell or give out numbers. Get a clue ADT. IF folks want your services, I'm pretty sure they can figure out how to call you! Consequences... My family has to listen to me **, as I am disabled and sleep is a hard commodity for me to come by! Had the same listed number for 3 years and received no calls from ADT, had it changed to a new unlisted Monday and received call Thursday morning. I am BEYOND angry!

When I moved in March, I set up to move my ADT service to the new address. I have been with ADT for many years and have always had a good experience with them. Unfortunately, they have become like so many companies and outsource their installations to 3rd party companies. The first time I called, I talked to a local company and they were helpful but I had to put off the installation for a few weeks as I had just started a new job and didn't have any extra money to spare. When I did set up the installation, I ended up with Protect Your Home out of Utah.

I have been out of contract with ADT for about a year. I haven't used the system in about two because the monitor would always start beeping and I would have to call and have it reset. So, the last time I called they said they would have to send somebody out at my cost. Ok, so I figured I will pay it because I had a contract. So unfortunately I had someone put fraud on my credit card back in June so the card was cancelled. So I receive a call today from some rude female that said I am out of contract but still owe for the last two months and if I wanted to cancel my service I can mail it or fax but it can take up to 30 days to process. I tried nicely to explain to her about the credit card issue and that If she checks my service, I haven't even had the system on for about two years. She was rude, "couldn't find manager" that I could talk to and hung up on me. She didn't even give me the fax number to cancel the horrible service.

I had a sophisticated home security system with two key pads. I decided to ask ADT to monitor my house. ADT offered free $800 additional installation with 2 years contract. Their technician replaced few windows/door contacts and ONE key pad. The bill was for $1,142!!! Where is $800 FREE installation? Later I got letters from ADT to schedule the final inspection with the City of Tamarac, FL. The city said that ADT should schedule the inspection not me! I called ADT twice to schedule the inspection... nothing happen.

I recently contacted ADT to have my service disconnected because I am moving. I do not owe anything on my service and they said I was entitled to a free "$399" at my new place. I have decided that I no longer want to deal with ADT so I told them I just wanted a disconnect. I have been an ADT customer for over 20 yrs with the same password. When they asked me for my password and I told them they kept stating that it was not my password. They told me to find my contract, which is packed in a box and who knows where it is. They then said I could get a copy of my contract by contacting requestcontract@adt.com. I have contacted them 3 times with no response. So, they will not disconnect my system and the new owners are moving in in 3 days, and they will have my old system with my pin numbers, etc that they will not be able to use.

We moved into our home on July 13, 2015. I received my first (of many) Welcome to the Neighborhood advertisement from Protect Your Home on July 16. I called and had a very lengthy conversation and decided not to move forward with the services. They wanted money upfront and my credit card information and I wasn't comfortable with that. We received a phone call 2 days later offering us a better deal for half the price. We scheduled installation on July 27. My husband and I rearranged our schedule to accommodate this date. However, the night before Sunday, July 26 we received a phone call stating that they needed to cancel. We purchased our home but the tenants that lived here prior to us they claimed had never cancelled their services. We called the renters. They confirmed the termination on June 10. We called ADT the main company and they confirmed termination.

It's funny that I have paid ADT thousands of dollars over the last 10 years only to find that when I really need them, I need to wait minutes before someone calls. Today, I accidentally set off my instant alarm. I received a text message in 60 seconds, and then I received a phone call in a little over 3 minutes. What the hell? THREE MINUTES? I am paying for a security system. I called customer service, and they said, "Sorry, there was a long queue." Umm...why am I using a UNDERSTAFFED security company?

ADT is a great system until something happens. And workers in my house working on my air conditioning and heating system. The carbon monoxide detector went off and the fire department was called through the ADT system. After two hours and fire department finally be carried out with the source of the leak was as well as the gas company. They recommended that we contact for security company ADT and have a service on the carbon monoxide system. After contacting ADT service and notifying them that we have had multiple carbon dioxide alerts that we needed a technician out to look at the system, they told us to send out a technician two hours. No technician showed up now after hours they claim that we wouldn't have had emergency call for technician that would cost $299 in order for them to come out. "Our service plan did not cover any emergency calls," we were told by the service operator.

I placed initial order for ADT security service on landline, based on an ad I received in the mail. ADT technician that came out to install service recommended using wireless signal said "ADT would pay for the permit. Sign here, you should get an invoice and letter stating not to pay because ADT has already paid for permit." I did receive the correspondence, and an invoice from ADT to pay $99 for the permit to the city to use the wireless signal!! This solution also doubled my monthly payment. I called ADT 30 after I received invoice, and billing agent said I have to pay for the service. I requested downgrade of service, said I could not do so because it was past the 30 days!!!

I called to buy security service from ADT. They sent out a consultant who did an inspection, made a recommendation and had me sign the contract for the service. When the installer came (not at the agreed-to time), he indicated the system would be "pretty complex" to install and that he was going to have my salesman contact me. Salesman called and said they were going to recommend that I install a residential system rather than the business system I contracted for since the installation would be easier. I said, "No, I contracted for a business system. You inspected my building and told me that would be the right system for my business... and we have a contract."

4 calls and no help whatsoever. It was finally decided I needed a service call, but they weren't willing to help me out in finding a good time for the servicing. Just a time between 8-12, with no excuses. Like they think we don't work also. Plan to change as soon as I can, if this is how they treat their clients.

Canceled my service about 9 months ago because I was out of contract. Decided to reactivate in July. Called their new service number, rep contacted authorize dealer to reactivate my account. They created another account. System never worked from day one. ADT corporate phones dealer stating they should never had activated the system since I was an old customer in the database. ADT rep on the speaker phone with the dealer verbalized they will contact me in 24 hours. No one called for a while week. Phoned customer service again and they begged to send rep out.

December 2014 - August 2015, terrible problems with ADT. The salesperson was good, sold us a bill of goods. We paid a lot of $. Tech showed up and didn't set up correctly, in Dec. On and on and on with their people. Before we left for vacation, the alarm kept going off while we were sleeping. Another tech showed, after ADT cancelled the first appt due to his/her problems. Always a problem waiting for a tech (most never show, takes WEEKS for the to show up) and then they don't quite know what they are doing. As we live in the Northeast, the cold alarm along with house alarm on is most important.

They somehow got a hold of my phone number and have been calling me multiple times a week for the past 2 years. Asking to be put on the "do not call" list does not work, they merely start calling with a different phone number. Why you would ever trust a company which so blatantly breaks the law to do home security is beyond me.

I discontinued my service with ADT on Feb 27, 2015. It is now mid Aug 2015 and although my account both at the dealer AND ADT show a zero balance, I keep getting monthly past due statements now threatening to take me to collections and report my account. This is now the third time I've had to deal with this closed account. Today Aug 14, 2015 I called ADT and once again they claim my account has a zero balance. When asked about the monthly past due statements the CSR told me that these originate from an automated system which she has no control over. She offered no confidence inspiring solution for getting ADT's IT department to remove me from their system other than sending them an email. I have made it clear if my credit is adversely affected by their system I will hand this over to legal counsel. Based on the one star rating this firm has received on ConsumerAffairs, buyer beware. I would not recommend them.

When considering purchasing security for your home it would behoove you to heed the advice of the other consumers who share similar sentiments. I will not go into an elaborate story, so in brief: Purchased ADT for what I thought was the length of my lease--12 months. Find out that is was a 3-year contract when I go to cancel. A majority of the consultants and managers whom I expressed my situation to appeared to be empathetic, but of course, still wanted the ending balance. Note: The protocol varies from consultant to consultant. If you are offered a 50% deal, take it. It will not get better than that. Lastly, if you have not gotten the gist, AVOID ADT. This is coming from a very disappointed customer, $654.36 later.

At the end of May, 2015 I contracted a company who I thought was ADT. I talked to them at length about setting up security equipment and after several phone calls and checking reviews on ADT I scheduled an installation for 6/15/15. It was to be set up through our landline (costing us $36.99 per month). I scheduled Verizon to install a landline on 6/13/15. When the "ADT" technician showed up on 6/15/15 he first made a hole in our wall, then "inspected" every room and finally walked around the entire outside of our house. He then spent an hour or so trying to sell us more equipment. We kept refusing and he finally gave up. When he was done installing the original equipment he asked me to sign his tablet to show that he indeed installed the equipment in our house and told me the contract would be emailed to me to review, sign and return. I never received the contract.

I had three calls from ADT that there was some kind of intrusion or movement in the business place. There was no break in or any kind of a intrusion. The county and police charge $400 for false alarms, I requested the company to send a tech to check the system out. They want to charge me money $57 to send a tech to check the system out. I then wanted to cancel and they want me to pay for the rest of the period of contract. The contract ends on November 2016, they now want 90 percent of the remaining months that is $720. I will be very careful in future to read before signing a contract.

I did a review around 8/10/2014 and got a response from ADT. They were willing to come out and look/fix my system, which I was very grateful and no charge for the trip fee. The guy was very helpful and acted like he wanted my business. This week I got a bill in the mail for the trip fee. :( ANNOYING!

Buyer beware. This is a THIRD PARTY PROVIDER of ADT Services. The technician that comes out to your home works for a different company than the person you sign up with on the phone. They quoted me one price on the phone, then drew up a contract with a different price. Since I called in to sign up for service, my name was on the contract. However, they made my wife sign the contract and that's when they put down a different price. I find that to be extremely deceptive. Be very careful with this company.

We have spent 12 years paying monthly to ADT for residential ADT service. We thought we had fire, police, and home security coverage. We gave up our landline phone about 10 years ago when we started using cell phones. We recently found out that we actually have over the last 10 years been receiving no fire, police, or home security coverage service from ADT even though they continued to charge us for monthly service. Now in order to get coverage without a landline phone, ADT wants to charge us an installation cost of $159.00 for cellguard plus, an additional $10 monthly. This company is UNETHICAL in its business practices and not consumer user-friendly. There are numerous alternative home security services out there that consumers can utilize. AVOID THIS COMPANY.

I currently have a ADT security system. I am in the market for video cameras to add and contacted ADT directly on the phone on Monday, July 27, 2015. The man I spoke with on the phone told me about a current deal where you upgrade your existing service to add cameras. He told us it would cost $630 plus an extra $6 a month for a monitoring fee. I questioned the size of the cameras and he said "they are the bullet cameras."

I read reviews for this company right after I called to set up installation of an ADT system. All I wanted was the simple 36.99 system to protect my newborn daughter from intruders. I was excited to get a good deal, plus "all the free equipment". After the reviews I knew I wouldn't like dealing with these people. The installation guy came in and right away started trying to upsell me to a pulse system which costs more monthly even before looking at my windows or doors. I kept telling him no thanks politely - then he proceeds to tell me that he can't do the system I wanted because he'd have to drill a hole through an exterior wall in my house so he can connect cables that will run through the backyard and up the side of the house and that Pulse system would be better. Again, I said "No thanks" to where he says he'd give me a better deal on Pulse and to hold on.

My husband and I recently had a security system and carbon monoxide monitoring system installed in our home in Radnor Township. We cannot speak more highly of the customer service we received from our technician, David, and how easily the entire process of receiving the install was. From the initial phone call to having David explain how to set the alarm, everything was conducted professionally and with the utmost attention paid to having us both understand the system. We wanted an excellent security system for peace of mind and we can, without a doubt, say that our minds are entirely at peace! Many thanks ADT!

After making no less than three attempts to pay ADT for the services I originally ordered, being passed around to no less than 6 or 7 different employees who repeatedly asked the same questions, I threw in towel. Submitted my complaints to my credit card companies who reimbursed me in full after reviewing my complaint and changed my credit card numbers. If they ever admit defeat in their bait-and-switch schemes I'll pay the rest of what I owe them.

Disappointed with service for three reasons: When I signed up with ADT (3-year contract) last year I was told that the system and service is very mobile, and I can move and take the system with me anywhere I go, without any penalty. I moved last week, and was surprised when I was told to sign a new 3-year contract since the contract is made to the address changing which I will need to sign a new 3-year term. ADT insisted on giving me new equipment saying that they do not re-use the equipment I already have (the equipment is perfectly fine and would just need to be screwed out of the wall)!

Every night, I set my ADT alarm. One morning, I'm readying to leave the house and the keypad doesn't accept my code. Nothing is flashing, the light red light is on, but will not accept the code entry. Fine, I need to open the door, so this is good test to see how quickly police and ADT respond. Nothing. No one shows up. No calls, nothing. Finally, after about ten minutes the alarm stops. Wow. I go back inside the house shutting the door behind me and the alarm automatically sets itself again. A prisoner in my own home, eh? I call customer service and the only way to shut it down is to unplug the main system and remove the battery (which subsequently was the issue).

We purchased a wired ADT/Brinks system for our home in 2007. Moved but kept the home and didn't not have it monitored for last 2 years. Last week decided to upgrade with wifi camera to monitor when overseas. Decided at last minute to cancel, so ADT has decided to disable our equipment we own and will not enable it unless we purchase a updated system.

On hold for over 15 minutes just to request information on a senior life alert button. The person that finally answered was very short and rude with her responses to my questions. I just gave up and will select another company. This is a company needs to work on the customer service skills on the phone and maybe spot check and weed out the rude individuals that are running off potential customers!

It started like all service oriented business's companies with huge promises. I knew my sales representative so I trusted him. The problems began with service started that was on hold to further notice, I noticed billing activity on my bank statement, I tried several times to resolve this with the rep. The trust was lost when I requested all my contracts I had with ADT (never provided) - this is where trust falls a part. My rep. tells me to contact corporate which I do and it gets worst from there.

When I went to close my business, ADT customer services were evasive when I was cancelling and did not tell me there would be an early termination fee of nearly $600. I had to ask them directly about reimbursements or fees. At which they told me there would be. I had to ask again how much the fee was before they gave me a the almost $600 amount. At the time the service was installed, they went over the contract quickly and did not mention a 3-year contract and the early termination fee.

Harass phone calls.. Ask them to stop. ADT KEEPS CALLING.. THE PEOPLE CALLING THINKS IT A JOKE TO CALL BACK AND TRY MAKE FIGHT WITH YOU ON PHONE. This co is garbage. I wouldn't send anybody there. I want to get a lawyer and take them to court for what they been doing to me. I suggest anybody else that's been harassed or scam by this company get an attorney..

Used ADT for 30 years and they raised the cost every few years for the service. The last few years it has been a 10% increase. I finally grew tired of the constant increase in cost and purchased my own system. ADT's customer service is terrible and when you attempt to terminate the service they make it as difficult as possible. Long holds for the C/S specialist who only does the service cancellation that require transfers to three different departments with long holds between each transfer.

Before you sign with ADT be sure you are ready for battle if you rent and have/choose to move. What happens when you are in contract with ADT and you move but your new landlord doesn't want a security system installed? Well ADT will make you uphold your contract even though you aren't allowed to use their service at the new rental residence. After 2 hours on the phone, being hung up on once and sent between moving, billing, and cancellation departments I settled for half of my remaining cancellation fee simply because I couldn't handle the frustration of dealing with their pitiful customer service policies and procedures.

Horrible costumer service. I've had their service at my property for over 6 years, when the service was originally installed my ex wife signed the contract with this company. ADT keeps raising the fee for their service every year, without any visible upgrades to my system. So this year I decided to cancel my service with them and move to a different company that upgraded my whole system to a state of the art alarm system for a fixed monthly fee that will never go up.

They wrecked my new house by sending an installation child who decided to drill directly above a plug socket!! Accidents happen I'm sure but how I have then been treated by the sales manager Gary ** (who covers the Cheshire area) is absolutely crazy. No apology, told to organise my own repairs, repeatedly ignored by everybody at ADT, when organised repairs no offer to pay the repair company, still actually don't know what's going on. I will never ever use this company again nor recommend to a soul, I would actually rather be broken into than give these cowboys my money. Whoever is responsible for Gary ** needs to evaluate their recruitment process!!! Onto the next Forum...

ADT posted charges after my account was supposedly cancelled and the contract does not explain the cancellation process thoroughly. Customer Service did not explain the early termination process. I sent an email to Investor Relations; they called me the next day to explain the cancellation process, which seems unorthodox for a high tech company, but nevertheless, everything is settled according to the contract.

Purchased an ADT alarm system ~2004, rented the home in '08 with a lease requirement monitoring be maintained. Renters moved out May of this year - checked the system and 4 faults were registering. House was on the market at the time. Called a number on an unsolicited ADT mailer requesting they service the system and correct the faults - the number was actually Protect Your Home, not ADT as was implied on the letterhead.

I'm a pretty careful person with my money and signature - ADT conned me into a 3-year contract on my rental house. If I'd done my homework I'd have known... Please be aware of ADT!! They are sneaks.

I had been thinking of getting a security system for our new home. I called and the salesperson was nice and cordial. I asked about a veteran's discount and was transferred to a "manager". He ensured me I would get the upgrade on smoke and fire. I thanked him and made an appointment. I did a $99 check by phone. A few hours later I went and did some research and read the reviews (all negative) and had a very foreboding feeling about this company. I called then next day and was subject to multiple transfers and then real hard sales techniques by another "manager". I declined the service and asked the $99 check be stopped. I was told there was no smoke and fire upgrade on my account and the check would not be cashed.

My experience with ADT... A few weeks ago my mother had passed away. After her passing someone attempted break in at her residence. So to secure the house we immediately thought "ADT security let's get that installed". I contacted ADT and set up the appointment for the soonest available date. The ADT installer shows up at the house Monday July 13th around 12:30 p.m after talking to us about all this equipment that we had originally planned on, we let him start installing. The installation was taking so long because the installer kept having issue after issue, such as trying to mount one of the cameras and stapling through one of the wires causing the camera to short out then remounting a new camera and stapling through that wire but telling us it was completely fine.

The previous owners of my home had ADT. I had it reinstalled in October of 2014. They came in, put a few sensors up by the windows. Since then I have had so many issues. Sensors fall off windows all the time. I barely have service. Service calls two weeks late. I do not feel protected. I called to tell them I am unhappy with service and they quote thousands of dollars to cancel. Customer Service is ridiculous. They are rude and not helpful at all. I am stuck with these broken sensors, terrible service and no protection. This is so frustrating that I want to call "Shame on you!!"

I have had ADT since Nov 2013, I have also received 3 different fees from the police department because the alarm went off on a stormy day and we were not at the house. ADT failed to call my husband or I to report it. Instead I get a card on my door with an alarm going off. We did not know if someone was in the inside or nothing. The next two times the system went off out of the blue they just called the cops, didn't bother to contact me. Today I finally got a service order to have someone to come and check in. Another issue, I might be moving out of the country, my husband is currently deployed so they do not guarantee to honor the Soldiers and Sailors Act. Bottom line, don't get hooked in this services. After they do have stuck on a 3 yrs contract they don't bother to commit to you at all. I DO NOT recommend them to anyone.

ADT, or so I thought? I had ADT for nearly 20 years. When I moved, the tech on the phone said that there would be no charge for installation fees for new home... hmmmm, looong story short. I'm in my new home, I call ADT to set up an appointment, tech came out and that was and is another story but one that would take pages to dictate to you. After having the equipment taken out of my home 3 days later, certified letters send to their company, faxes, emails, phones calls after phone calls, I just want to jump out the window! WATCH for AUTHORIZED DEALERS... It took me a while to learn all about that... the middle guy! The tech has docusign here. I stated for 20 years I have manually paid my bills and prefer it that way. He walked me through the docs, I signed and assumed I'd be paying old school method... hence, NOT!

Long story short, ADT has continued to charge me for services that I never had completed. After 6 months of sending proof and dealing with multiple "managers", ADT suspended my services w/out even notifying me. This is by far the worse service I have ever had to deal with and I'm paying them to monitor my family's safety??!!??!!??!!

I am outraged. As a single mom, I spent thousands of dollars to install a top of the line ADT security system complete with hard wired smoke alarms. Something has gone wrong and all of my smoke alarms in my 3 children's bedrooms and mine are not working. I've been on the phone with ADT for 90 minutes only to be cut off. The earliest appointment they will give me is in 5 days. I Tried to stress repeatedly that is unacceptable. I cannot sleep in my home or risk the lives of my children if my hardwired smoke detectors have failed. If I wanted a technician tonight it would be hundreds and hundreds of dollars. (I just lost my job) I told them I would stay awake tonight but PLEASE have a technician at my home in the morning. They said that wasn't possible and that Monday was the earliest date.

for next available which was the following Wed July 8th from 8-12. I blocked out this time frame then received a call July 8th at 8:50 to cancel the ADT tech apt. The next available apt was following Wed. Between 12-5. I understand emergencies and change. But being told they don't have enough techs. I pay for this service. It is not my fault they don't have enough techs. I get call every few days from ADT to tell me there is a problem with my system and I need to reset but they can't get someone out to me. Great system but their service dept is lacking. Will look into changing to local own company.

I received a bill charging me for two false alarms. No proof of the police coming. I called and asked, was treated rudely insisting that I got a call and so did my son. Neither of us show a call. I ask for the copy of the ticket. She said she would send it out. A month later I received a log of a service. I called again talked to 5 different personnel to not receive an answer to the problem and told the company will get back to me. I waited another month and called again. After 5 people again I was told the ticket department will get in touch with me. Two week passed and I got a voicemail. I called back to the Bothell Washington number and got Louisiana to go through the whole story to three people. All were rude and told me I will be cut off if I do not pay. Talked to supervisor and told I will get a call with in 48 hours. It is 96 hours and no call yet.

I had adt alarm system with security cameras installed in February of 2015. Since we had the system installed there were several cars broken into in direct view of the cameras. However the cameras did not record any of these occurrences. I had 5 technicians that came to the house that told me something different every time. When I called to cancel they said the problem was fixed so I did not need to cancel. So 2 weeks later a bike was stolen in front of the camera, and once again no footage. I called again to get a technician to come out and fix it. They told me it would take 3 weeks for a technician to come out. I am so disgusted with ADT. I am currently looking for another alarm system.

ADT is not the reliable security company it advertises to be. Within a month of installation, my security system began to malfunction. Twice a technician came out to fix it until the continuing malfunctions cause me to disable the alarm through ADT. Finally, six weeks after my problems started, after speaking with a Corporate Customer Relations Agent many times, a competent technician was sent to rip the old system out and install a new one. The only problem was that he was three hours late because he didn't have the equipment necessary to do the job and had to go to the warehouse to pick it up. He was so late, he couldn't complete the job.

I met with a new representative. This young man needed to make multiple phone calls to his manager to ask for help answering questions. I believe that someone should have accompanied this young man on a few more sales. He did not show me all options for the package I chose. When the installer came at 7:50am, he told me that my smoke detector and carbon monoxide detector would not be able to be used for the remote package. This was never mentioned in my meeting with the rep or discussed in the estimate. He was aware I already had these products. In order to add these products, they were each $100. If you look on Amazon, you can find the products with sensors for a 1/3 of that price.

This company continuously switches my bill over to pay three months at a time both without my knowledge or consent. On top of this, they switch my account to automatic payments both without my consent or knowledge so that they can randomly pull out three months worth of payments from my bank account without my permission. When I called to cancel my subscription with them they tried to charge me for the rest of my subscription and would not even allow me to speak with a manager. On top of this, our contract states we were to receive a $50 visa in the mail upon account activation and are still waiting 2 years later. NEVER USE THIS COMPANY!!!

I've had their system for less than a year and have had nothing but grief. Had them install a system after a break-in. I've had to have someone come and stay at my house while I go to work 3 different occasions. I could not get service to come out for more that 10 days. Their "free service calls" are none existent. They changed keypad, door connections (2 times). The 3rd time they found a defective wire AND I still had to pay. Looking forward to the end of the contract, will go to a different company.

I called ADT to transfer my service and they tell me it's been cancelled. I called a month before I moved out my old place to weigh my options on keeping it or cancelling it. But now I'm stuck with a $900 dollar bill that they wanted all the money at once. I went thru 7 representatives before someone with some sense told what my options were. So the end result was pay 3 installments of 300 dollars to pay off my bill or let it go to collections to get a reasonable amount to pay off the bill. I WAS ON THE PHONE FOR OVER A HOUR!!! ADT IS SOME BULL.

Had a adt system installed. They put the motion detector where they were told not to and didn't put a sensor on one of the doors. Had to call and complain three times for two weeks to try to get it straight, still not fixed and they don't care. HORRIBLE so called customer service, they told me they were going to charge me to come out and do the other door. I had to show them proof the installer was supposed to do the door. Still not fixed. They are TERRIBLE and do not care if the customer is satisfied or not. They also told me I had 90 days I could cancel the service without a early termination fee but when you try to cancel the service they ignore you. Worst company ever. Phone representatives are rude and arrogant, not once did any of them ever apologize or try to do something to make any of these right.

ADT'S CUSTOMER SERVICE IS INEFFICIENT AND DISINGENUOUS. I WOULD NOT TRUST THEM TO PROTECT MY HOME!!! I just bought a 2 year old home with all the necessary security equipment. I called ADT to connect to their central monitoring. They insisted on coming to the house and REPLACING all the existing equipment - for "FREE". I told them this seemed wasteful and they could probably reduce their high monthly charges if they stopped this waste but they insisted. So I made an appointment. After sleeping on this I decided the 3 year, $48-$58 per month fee was too much money and tried to cancel.

ADT resolved the $25 charge in my favor, actually did not try to overcharge me even though the statement appeared that way.

We had a monitored home alarm system for 10 Years. We paid for the hardware and installation (so we own it) in 2005 and had the system central monitored until the beginning of 2015. We were not sure if we were going to continue to have the system monitored but for the next 2 months ADT continued to call us and continued to offer lower prices for their central monitoring service. We agreed to evaluate their offers and then in April we alerted them that we were not going to continue central monitoring.

I have had nothing but a lousy experience with Protect Your Home. Where do I begin? This would be regarding Monitoring ACCOUNT # **. I HAVE TRIED TO COMMUNICATE WITH A HUMAN BEING AT YOUR COMPANY WHICH IS NEXT TO IMPOSSIBLE. Let me explain some of the details. An alarm system was installed on or about 1/19/2015. I was not here to sign the contract and no contract was made available to me until I had left the home. The contract was presented to my wife and she was asked to sign and as I stated after the install was complete not before. I was later notified that the contract was not right as I was the one who needed to sign the document and a new one was sent to me. After reading it I was appalled by the way the contract is presented and how pages are hidden on the back of each section.

Purchased alarm system from Protect Your Home and have had issues ever since. They keep coming out to the house to repair and they have not been able to fix successfully. Call the 800 # and ** was pretty rude instead of helping me out. I would not recommend this company to anyone!

On February 27th, 2014 a couple of ADT Alarm Services knocked on the door and before all was said and done I was in a contract with them for $47.99 a month for a total of $1,727.64. I didn't notice the total amt. and was told it was a one year contract because I had not long ago leased this Apt. They were slick, fast talking and out of the door with a check for the $47.99. The alarm was so sensitive, my lazy dog was setting it off every time I left the house. They would call me and being a duplex I would have my neighbor walk around and check it out.

My father has passed away in January. We have been trying to cancel service by phone and fax. We have made numerous attempts to cancel this service! They say they have no record of us calling or notes on file! We have sent faxes. They say they've never received them. They keep taking money out of my mom's account who is on a fixed income! As far as I'm concerned are thieves - they won't refund any money!! I hope everyone stays away from ADT. They are corrupt! It's enough going through a death but not to cancel the service and treat you rudely is unacceptable! The sad thing is my parents have never used this service since the day it was installed! Granted they should have canceled years ago. Canceling a account shouldn't be this hard! So angry.

I contacted ADT to have our service suspended. My husband is retiring from the military and we moved into a rental when our house sold. Upon contacting ADT I was told that we had an outstanding balance from June 2014. After looking in to our account the Customer Rep told me that it was from an equipment upgrade. I explained to her that we were told there was no cost for the upgrade because we have been with them for so long. She said they never give free upgrades but would give us a $450 credit to pay for installation/equipment when we move to our next home. I asked her isn't that the same as a free upgrade? Never did we receive anything stating that we owed. I asked her why they didn't take it out of the bank card that we have set up for our automatic bill pay. She said they aren't allowed to.

This would be my 2nd bad experience with ADT. The first had been resolved only after I had one of the higher ups contact me. Most recent issue is that we were downsizing our home due to a increased spending with the birth of our son. We called ADT in December to cancel our service (lady even said that it showed that I called in December to cancel but nothing went through) and was going to pay $300ish to get it canceled. Well it is now June and we are still getting billed. My fault for not looking at the bank account but I assumed people would do their job.

Our ADT security system was supposed to cost $50 a month. But when we saw our bills coming in at $125 a month, we decided to cancel. They said there was a $718 cancellation fee. I told them we refuse to pay this extortion fee, and they said they will send it to collection. If you sign up for ADT after reading this, you are stupid, ** and deserve the screwing to follow. I am so angry I want to do bad things to ADT. They have made a life-long enemy. I promise there will be a reckoning.

My husband and I purchased our home 3 and a half years ago. We called ADT to come in around that same time (because they were "the best"). They installed a service that we used for maybe 6 months before our first call to the tech guys to have to come out and fix these "false alarms" that were sending police, fire, and medical to our home at 3 and 4 in the morning!!!! We have 4 kids and getting them back to sleep at 4 or 5 really sucks. Anyways. The cops would come in our home and check to make sure there wasn't a "hold up" taking place.... And that was intrusive, because there were no "hold ups" all 5 times they came to our house that year.... The problems never stopped. I tried to cancel our service because we are tired of having to pay for something we don't use because the system DOESN'T WORK!!!!!!

I can't get myself to select even 1 star! HORRIBLE SERVICE!!! They lock you into a 3 year contract and you're done!! No customer service whatsoever!! Worst customer service on the PLANET! Never EVER choose them!

3 weeks ago I contacted ADT to cancel an account. I have two accounts and found out that this one has another year to go. I talked to a few reps to try and get out of the contract. OK so I have another year to go. Last night my alarm began to go off, more quiet than loud. I call up the ADT monitoring center to find out what was causing the issue. What I found out was that my account was terminated. Did I miss payments? No they had to transfer me over to billing to find out what happened. They claimed that I terminated the account. "That can't be," I tell the rep. "Oh no, you terminated the account," they insisted. This rep had to send me over to Relocation services to get my account up and running. Relocation services tells me that she sees the mistake and to get my account running can take up to a month.

READ THE protect your home CONTRACT. IT IS NOT THE WARRANTY CONTRACT. THE ONE THE INSTALLER BRINGS IS ONLY FOR ADT, IT IS NOT FOR THE INSTALLING COMPANY. IF YOU CANNOT GET A FULL INSTALLERS CONTRACT, SIGN NOTHING.

Was sold a ADT Pulse system. It is a week old and already broken. Upon calling customer support everyone was VERY VERY rude and disrespectful. I just got an ADT system installed in my new home and it is already broken a week later. I called customer support and all three people I talked to were EXTREMELY rude and careless. I then requested to cancel my service as I was unhappy and feel mislead and lied to. I was told there was a 6 month money back guarantee if I was unsatisfied with their system. They then told me that's basically too bad because you signed a contract. So now I'm stuck with a system that more or less doesn't work with a company that DOES NOT care about its customers at ALL. I have never been treated so rudely from a company I pay for a services, much less a week into my service with them. ADT will not let me out of my contract now and I feel mislead and lied to.

ADT was the first place I looked when searching for a security system because they were the most popular but they offer a 3 year contract and their customer service isn't great I've heard. Somebody recommended Armorax for its “pay as you go” option and fantastic customer service which is 24 hours. They did free overnight shipping as well. So far I'm happy with my decision.

Didn't have a very pleasant experience with them at all. Customer service lacked big time. I'm now looking at my options. Armorax is currently on the top of my list. I've heard great things about their personalized customer service. Let's see.

When I called to say that I wanted to discontinue service, and also wanted to have all equipment removed from my house, the customer agent said that they will discontinue service but will not support the de-installation of equipment. She said that she would "walk" me through taking out the battery and all the other steps involved. I was annoyed with that and escalated the call to another tier. That person said they could schedule a service call, charge $125.00 for a person to come to my house, and unplug the transformer from the wall.

After weeks of tears, stress beyond belief, and countless phone calls to multiple unhelpful individuals, I spoke to 4 absolutely wonderful employees of ADT that gave exceptional customer service! I feel terrible about the previous post, due to my lack of customer service before today, because these 4 individuals went above and beyond! **, thank you SO much for assisting me and LISTENING, pointing me in some sort of direction, and giving me options to attempt and resolve and explain my current situation. **, thank you for also listening and HEARING what I needed help with to speak with your manager. So many thanks the ** for being so prompt and PROFESSIONAL, staying AVAILABLE for me to contact and also listening to me and hearing my concerns.

I am a police, fire and rescue dispatcher. The town I work for deals with alarm companies every day. All alarm companies give "call back" numbers when an alarm is called in so that they can be informed of important information concerning the emergency. The latest one given by ADT was 877-338-7730. It went to an automated sales call. To complete the call they wanted personal information: age, sex... which we do not give out. Twice the number was called attempting to navigate around it, "O" and not responding. The call was terminated. They are more concerned with getting new customers than taking care of the ones they have.

I've never heard a company say they didn't need to expand their customer base. ADT is missing a complete people group that consists of 35% of the US population. Renters that rent for one year. Your 36-month contracts alienates renters.

I was quoted one thing as a monthly cost for service and it came out to be another higher amount. I did not get a copy of what I signed and never have received one. I have been threatened with legal action because I did not want to pay by credit card. Constant lies from both the salesmen and from the installers. I am paying off the contract over 2 years early because I cannot trust this company.

We had ADT since 12/13 and by mistake I set off my backdoor patio alarm. It took some time to shut it off but neither my wife nor mother in law nor I was alerted. We called ADT and they informed us that they had voided our contract (no explanation as to why). We talked to multiple managers (supposedly) and not one person could explain why our contract was voided. So they told us that we would have to sign another 3 year contract or the remaining 18 months or so we would have to pay in full. So to prevent it being reported to credit bureaus we resigned new contract. Well about a week ago the alarm went off again and of course no monitoring, no alerts, nothing.

If you are thinking about ADT alarm service and you live in the suburbs plan on having a two week lead time if you have a problem with your alarm. I recommend a small company this one has gone to corporate America and does not care about the customer. Two weeks for a tech. Ridiculous. Come ADT, wake up. Very disappointed. Fast to come out and install but could care less to fix an issue...

A Technician came to fix a beeping - he changed batteries and was thorough in his inspection, kind with his questions, quick with the work and extremely gentle with me who didn't even know that there were batteries in the whatever they are called. His name is ** and he should be commended for his great service because unlike the other service men that came he did not treat me as a number or was impatient in any way. He came 3rd of June. Please keep him in public service and pay him more!!! Thank you.

We had alarm going on for two days in a row in the middle of nights and had to wake up at night. Also one window sensor didn't work. We asked ADT to send a technician to visit to take a look at it. ADT scheduled technician's visit for 12-5 on one Monday and I took off work to wait for the technician. But ADT called me close to 4 pm and said the technician can't make it on the day so I would need to reschedule the appointment, which will require another day off. I was so unhappy with ADT customer service. ADT seems to be short of technicians, so unable to provide timely services. Why doesn't ADT hire more technicians and provide better service to customers. Whenever I need to have a technician visit to solve even emergency matters, it takes forever to schedule for technician to visit and makes me waste my time to wait for the technician. Giving 5 hours of time window is ridiculous.

We just moved into a new neighborhood and decided to install ADT with protect your home. The representative/tech came to our home and explained all the services and answered all our questions. BUT! The information given to us by the representative did not go accordingly with the information given by the company. We were told we would not be held by a contract and can disconnect whenever needed, since our payments include the month ahead. In addition, when we called to cancel the services we were told there was no need to cancel we would just stop making payments and our services would be suspended until restored. Now we are getting phone call months later about a penalty fee for stopping services of over $1000. Not only was the information given to us wrong, the customer service is so poor. They talk over you, blame you for not inquiring further and on top of that, they won't send me the supposed contract that we signed.

Complaint Description: Wrong diagnosis of a repair which cost me $30 and now they are saying, "Sorry, we told you incorrectly". I contacted ADT by phone the week of June 1. I informed the customer representative that I was getting a "Low Battery" reading on the keypad. After a cursory review she said the batteries on my remote need to be replaced. I spent $30 replacing the batteries on 3 remotes. I am still getting the reading. I called them back and the supervisor, **, of the monitoring problem said that they told me replace the batteries because they do not know how to interpret a AREA O reading, meaning I spent money on a guess.

Customer service was not helpful... literally waited all day for a technician. They was supposed to be here from 10-2. Took the day off of work and no one showed up! I called 3 times and was not able to resolve problem. After all the calls I finally got in touch with technician just for him to state that he can't make the appointment! I was now going to have to take another day off for them to fix their mistakes!!!

I recently upgraded my security system ADT PULSE and the tech has been at my home four times. For some reason the touchpad was not operating properly. All rescheduled appointments were scheduled on Saturday which is okay for two visits, not four. Because my work schedule's Monday-Friday, 9-5 pm, the weekends are used to complete other chores. These ongoing appointments were becoming an inconvenience to my regular Saturday routine. I feel the revisit were unnecessary. ADT truck were not properly equipped w/ equipment.

Less than a month ago, I got ADT installed in my new house. A few days ago alarm went off in the middle of night. ADT called it was a (tamper alarm) coming from the keypad, I checked everything around the house was safe and secured. Later that day it happen again 5 TIMES. Same problem (tamper alarm). I called ADT, they told me that they had sub contracted the job to a dealer and that I would have to speak with them about the issue. So I called the Dealer and they told me the next appointment available would be on the 15th of June, I calling on the 2nd and that they couldn't squeeze me in. So I called ADT back and said, "Hey, you guys need to call them and resolve this issue, I'm not waiting 2 weeks nor do I want the alarm going off at 2 am because of a malfunction waking a 1 year baby".

I have never contacted ADT. However, an ADT Relocation Manager came to my house unsolicited. I told him I was in the midst of working out of my house and I would call him if I was interested. Instead of doing the polite thing and let me go back to work, he incorrectly assumed I lived alone and continued to sell me on ADT and ask me personal questions. I don't know what mailing list I got on when I bought my house, but it is rude and intrusive of ADT to buy/use the list to solicit new homeowners at their homes. I now have a very bad impression of ADT and do not want to be contacted by them again.

Called ADT out, in which they were late. Scheduled to be here 3-5. No show up so I called and they informed me it is from 12 PM to 8 PM, **. I'm not waiting 8 hours for repair service. The finally show up 15 mins. after 5 PM. He was rude. He told me I broke the ADT key remote. I was pissed. I called ADT about the key remote, they told me to purchase a battery for it instead of calling out a tech... Now ADT wants to tell me I broke it. What? I just replaced the battery as told. He said it doesn't break on its own. What you are telling me I broke it and lie about it? What a ** up company. I told that guy, you better not start with my patio alarm, we did not break it. I hate ADT, once my contract is up, I'm changing my security company.

I called ADT to get prices of their system to decide if I wanted to no longer use the alarm company I currently had. This company charged my card when I never stated I wanted to commit at the moment. They said the card was needed for a pending because of other discount offers they would give if I chose to go with them. If I decided not to my card would NOT be charged. Well they lied and charged my card. Beware of this company. I am also writing the BBB to complain about ADT.

We had our fire alarm activated due to dust from having new doors installed. ADT did not call until five to seven minutes after the alarm sounded. When they did call, the agent did not even ask for the security code. We had Brinks before they disbanded and they would call the moment the alarm activated and did not discuss anything until we gave the code word. ADT also has the worst customer service. They give yes and no answers with no problem solving. Looking for a new security company when my contract ends in December.

Multiple emails sent with no response and when told ** I would contact corporate since she hasn't responded to several emails. I believe in elite customer service even if you feel customer may be a pain. I would think as a representative for ADT, your management would have tried to attempt to resolve or contact me as a customer. Being a new, first-time customer - I would never refer your company to my contacts based on the most recent experience. We have several issues, but what I find unacceptable is the disrespect or lack of concern from your team.

I was told that it's OK and normal for their SERVERS to go down. Poor answer, they need to maybe increase capacity.

Be forewarned that they changed the name of the company because of the media and the horrible customer reviews. Defender Direct, Protect Your Home and now Defenders is the same company!!! The sales agents say it is a paperless environment... It isn't... They say they cannot see your credit score... They can... and they say who comes to your house isn't a salesman... LOL. They are required to sell you $650-$700 worth of equipment whether you need it or not! They sell ADT monitoring.. Good monitoring but horrible company... Find another dealer!

We bought a home last summer that came with an outdated brinks system that the previous owners had been using. We intended to activate the system and gave ADT a call. Turns out that the system was only compatible with a land line which we did not intend to get and they would have to install a system (for $300) that was compatible with cell phones instead of land lines which would cost more a month. We agreed and set up a date and time (we were given a 6 hour window so I took a full day from work). 2 hours into our window, I received a call that they weren't going to be able to make it and they asked me to reschedule. I waited until my husband was home to pick a new install appointment. We talked and decided to hold off on ADT if they couldn't manage to make it to an install appointment and they never called back to see if we had picked a new install date or anything.

I missed 1 payment with protect your home. I went to pay online the next month and it said I had a 0 payment. I called and they told me I was sent to collections! They told me I needed to pay 6 months worth of future bills right then and now. I couldn't afford that at 1 time so they sent me further to collections. They received it April 23 and started calling me 2 days ago. They demanded I pay my contract out right then or it's going on my credit.

I was looking for an alarm company to reactive my alarm system and after speaking with several companies, I decided to go with ADT Corporate. Bad decision. They kept me hanging on, never communicated and did reactivate the alarm. The first week, I waited for them to show. When I called, they said I canceled the first appointment which I did but it was rescheduled. The next week, they were late for the appointment. One tech showed up then there were three. I was told I needed a fire permit because the motion sensor has a smoke detector and that they would take care of it, and the office will call me the next day to reschedule an appointment. The technicians were very nice and seemed to know what they were doing. I never received a call from customer service. It was close to a week and I called to find out what was going on. I was told I needed a fire permit which they were suppose to order.

Well, after a few days of persistent harassing e-mails to corporate, I was able to get my contract killed. I have it in writing that I am to be credited for the amount of my contract termination fees, so I guess you can say I'm now a happy customer (one that is no longer a customer of course).

DEFENDER DIRECT/PROTECT YOUR HOME: An ADT dealer. Bait and switch/scam; they allow anyone to work for them. They sell you into something over the phone and scam you when they come into the house. They cut a hole in your wall, THEN tell you a ridiculous price. And you end up with a hole either in your wall or in your head from your wife. They send techs out who are dishonest to your face and lie about the monthly service. DON'T be fooled. ADT needs to do something. This company is giving ADT a bad name.

I could not remember that I had signed a NEW 3-year contract last year, after having upgraded the system, even though I had been a customer FOR YEARS. Now, some other people have rented the place, and I of course disconnected the alarm in my name, since I am no longer there. ADT is charging me a WHOPPING 75% of a 3-year contract agreement, to the tune of over $800! I think it is unconscionable to make a customer of MANY years sign AGAIN another contract to tie you into 3 more years! In addition, to charge 75%! It seems unfair, and unreasonable.

After calling ADT to renew my service. The so called Rep showed up 5 hours late to tell me it was 80.00 dollars to replace a sensor that went bad and I had to sign a 3 year contract when I am moving in a year. NO THANKS!!!

Termination provisions were not clear when signing the 36-month contract for our home, and the clarity on penalties for cancellation were not made clear either. This is very disappointing. We were given 2 loopholes between having the new resident take over the contract or transfer the service to our new residence. Neither of these are an option unfortunately. This is a monthly service of $54.14 a month and they are asking we pay $724.00, which is 75% of the total remaining life of the contract. They are also asking we pay that TOTAL amount within 30 days and if not satisfied we will be outsourced to a third party collection agency. How is that a fair practice? How can they shorten the contract and ask to pay the 75% in full. This is a service company, why pay for a service you are no longer receiving?

I moved two years ago and decided to get a alarm system. ADT was giving a good promotion so I went ahead and called them. I wanted the basic of what the promotion was and I went ahead and scheduled. My error was to do it as I was moving into the rental property. Had anyone told me this was more than a yearly contract I would have cancelled. But as it was this installer came and started selling me more equipment than I wanted or needed. I was stressed with the move because I also had the movers putting things in this house and needless to say I went ahead and signed the contract without reading it because the installer seemed like a nice guy.

BEWARE! Unethical company. We are currently locked in a contract and have been paying $40 a month. Our system has not been functioning for the last four months! We called and tried to end our service, to which they said we would have to pay out the remaining YEAR of service. Our home has been broken into twice. Both times it was within a week of us reporting an outage to ADT and asking to leave the contract. I can't prove anything, but seems fishy... like maybe a scare tactic?

I moved into a new home on 4/24 - I got a flyer from ADT stating that they had a great deal for security, fire, Police a $100 gift card and a free remote key chain for $36.99 a month. I called them. They NEVER said they were a distributer for ADT. They NEVER mentioned that they were Protect Your Home. They took all day hooking up system, forged my name, made my contract for $56.99, didn't give me anything they promised - I have talked to 10 people so far about getting the $458 that they charged me, without asking, refunded to me. They keep promising that a manager from a different department will call me back... They never do. It has been a NIGHTMARE - stay away from PROTECT YOUR HOME/ADT.

ADT Security System Plus is WORTHLESS! ADT has faulty installation of their own system. After numerous attempts to fix - the system, at random, disables the outside door alarm. Once disabled, the system cannot be reset (unless you are physically at the main sensor). We rent our house and cannot be at the sensor. The system is Extremely POORLY Designed. Do Not WANT!!

First they place you in a contract and if you move they charge you to reinstall and restart your contact, so you could have 1 more year left. If you move for any reason you have to start all over again. YES, another 3 years and you don' t get the same rate - they go up on that you can't get any of the new items without paying more but you get less for more MONEY. They don't care about you been a loyal customer. They just try every way to get over on you. They put you in a auto pay without your permission. They full of mess, I hate this company!! I wouldn't recommend them to mine worst enemies!!!

ADT provides security services and alert systems for elderly people. My mother-in-law had their Companion System (Medical Alert System). When she was going into an elderly care home she didn't need the system anymore. We discontinued the system and asked ADT what they wanted us to do with the old equipment. They said "take it to her new care home". We told ADT they already have a system at the care home she is going to. They said "leave it in the current home for the new owners". We said it's unlikely the new owners will want the equipment or service. They said to leave it anyway, "you don't need to return it".

Had ADT installed the cameras. Suck at night. All white hedges. White ground at night. No way to fix resolution on them. ADT sucks.

We've been stuck with these ** for almost three years now. Thank God, the contract is ending soon. The morons managed to break one of our widows installing one of their sensors. These sensors are garbage. Each time there is a vibration, for example, thunder, the thing goes off, the ** send the cops, and we get socked with a false alarm fee from the city. The ** are too cheap to come out and fix their ** equipment. They want a charge (like $167) just for showing up and doing 5 min. of "work." We've told them time and time again to talk with us first before sending the cops, but they're too stupid to follow simple directions. This company is nothing but a scam, but soon, we'll be rid of their sorry **. Sent in forms for a refund on the false alarms, they denied a reimbursement. Steer clear of these **, they suck.

I was robbed last night/this morning. I have been having trouble with the cameras for quite some time now. I asked weeks ago for them to come look to no avail. Now I was robbed. I reported to ADT and he was very understanding and said he would send a tech out right away. The jerk tech showed up with an attitude and said 245 an hour before he walked in the house. Really... My wife because of the police comments think it was an inside job. I told the tech to leave if he was not here to help. I just checked the ADT system again and sure enough we go to sleep tonight without an alarm system after being robbed today. Really!?

We contacted ADT and had a system installed in October. We were told when we spoke to a representative before the installation, that we would receive 2 $100 gift cards for signing up with them. 1 was part of the original agreement and the second was due to my occupation. The gentleman who installed the system gave us the paperwork in order to request and receive the gift cards. I followed the instructions, never received the cards and it is now May. I have called and emailed complaints on several occasions and have NEVER heard back from anyone. I am placed on hold for an ungodly amount of time or transferred from department to department without speaking to a single soul for longer than 15 seconds. My emails have never been addressed.

My ADT service went out in July. When the company was called they refused to come and fix the service. Then the company billed me for the entire contract for 741.00.

They overcharge me last month. And I called the bank. And they gave them the payment they were supposed to get. ADT said I didn't pay them at all. So this month my bill had doubled up. And I have proof I paid them last month. They don't get any stars from me. I'm just about sick of them.

My husband talked to a Protect Your Home rep on April 5 about getting home security since we travel a lot. By April 7th equipment was completely installed and everything working fine. We were promised 2 of the $100 dollar visa card but found out it wasn't approved by the manager. Well needless to say I called them on the 8th and spoke to multiple people, that was annoying. I was on the verge of cancelling. Upon telling them that, they authorized the 2 visas and even sent them by mail without me having to mail in the $5/each processing fee. So far they have lived up to their words and have tried to make every complaint right by us. Bill is what they said it would be and comes out of our account monthly. I honestly have no complaints. This is my honest review of this company and the experience I personally have had.

I can't say anything good about this company. I had a new system installed one week ago and since then I have had someone come out 4 times to fix some issue and am currently waiting on the next guy to come out and fix the next issue. When they aren't at my house, I am on the phone with them either arguing about some lie they told me or setting up the next appointment to have my brand new, week old system serviced. It's ridiculous. The employees are incompetent and I am beyond annoyed with this company.

ADT were having a very strong promotion so I arranged for them to come in and make their sales pitch - which included a thousand dollars of "free equipment". Their monthly charges were high so I was not ready to sign up. They said if you do not sign up now, we will hold open the "free equipment " offer if you let us put up one of our keypads on your wall. Foolishly I agreed to do so. So they took off the existing keypad and put up their own. In the end I decided to stay with my current company who had a much lower monthly rate for similar service. I needed to get my old company to come in and reconnect their keypad.

Three year contract, which is fine with me, if the service is great. Not with ADT. After they just installed security at my apartment, motion detector was going off for no reason. Customer service advised me to check the alarm and sent me service. The guy moved the alarm detector two feet away and left. After they started to call me with the bill overdue to pay in amount of $403, for the motion detector services!!! Which they never even told me that it cost something plus it was their fault because their alarm was mistaken. Will end the contract and NEVER, EVER use them again!!!

If you ever have a security breaching glitch in your alarm system setup, they make you wait week before sending someone out, and even after he messes up and causes even more serious issues, they give you the attitude and make you wait again. I have to leave on a trip and told them it was their mistake, but they did not care and would not let me speak to a supervisor. It stinks. I've been with them for 7 years now and that means nothing to them. The problem is lack of alternatives. Their patrol officers are great, and the monitoring is ok. But billing and tech support are LOUSY. Get your act together people.

Despite the sales pitch that the monthly 3-year monthly price is $37.17 per month, I noted that ADT has been extracting $39.96 per month, about an 8% increase. I called and learned that ADT inserted a clause that enables it to increase the amount after the first 12 months. Beware that you are signing a contract that has a hidden escalator clause that can be triggered for any reason, and that your 'monthly price' is apparently not locked.

On 4/13/2015 I signed a contract for ADT to install an upgraded system at my medical weight loss center. My name is Dr. ** and I am the founder and Medical Director. I had used ADT at my pediatric office from October 2002 - December 2009. In December 2009, I moved ADT service to our new location and has service until March 2015. I tried Alarm Force but had several customer service and technical issues with their monitoring service. So I call **, ADT rep who had arranged the ADT monitoring system at my house August 2014. I asked to return to ADT and upgrade the equipment.

Please take my advice and DO NOT do business with Protect Your Home/ADT. They flat out LIED to me. They said my monthly service charge would be $36.99/month. I was then billed $36.99 in January and $36.99 in February. Then in March my bill went up to $53.58?? Why?? After hours on the phone with people who could tell me nothing I was told I had added new services. NO, I told them I didn't add anything! No one can tell me why my bill was increased and no one will help me get it back to what I was promised. One rep told me I signed a contract at $53.58 per month. I assured them I did not!! I was never given any contract to sign and asked my technician 3 times verifying my monthly charge. No one could explain why I was billed correctly for 2 monthly then mysteriously my bill went up? Stay away from them!!!

I signed a contract for two years and had alarms plus other products established on my property. One of the alarms slipped out of place within two months so I called Customer Service. They advised me to get some tape and fix it myself exactly as the tech had installed it, which I did. The alarm did not reconnect to the system so I called back and was advised a service call would cost $150. That is how they get you. $150.00 ?? I called back just now to ask again and was told it was $150.00 to come out and fix it. Think twice about this company, Customer Service does not exist except for an outrageous price.

ADT install alarm system three camera on the 26th of March could not make everything work. Had to come back a week and a half later. We had no alarm system. They came back was not happy with the service. Ask for my money back of $974 they told me they would give me. They would take 75% of it and I could take it or leave it. This is the fourth service call that made equipment is still not working. They have to come back out of fifth time and we're hoping that it comes on but nobody from the upper office or manager at will call back.

I tried to resolve a billing issue that lead to Protect Your Home and ADT claiming the other was responsible. I was passed back and forth between companies each saying I should speak to the other. I did not get consistent information on my account regarding amounts credited or owed or refunded (this from 6 different reps between the two companies). I finally gave up and filed a claim with the BBB.

I have had ADT (or the company they bought) since 2006 with no issues. In December 2013 I called them when I saw an ad for their Pulse system. They would not give me information but sent out a sales person. I was very clear what I was looking for in a keyless lock and security system. He assured me that their system would do that. Well it didn't and after several days they came out and put my old lock on and removed the cameras, returned my money and put my bill back to what it was.

I called to cancel my contract w/ 2 mo remaining of 3 yrs. Since it said I had to give them a 30 day notice in writing -- no address on contract. When asked, I said "I have a better deal & you increased service 2x in 4 mo." Them: "You could have disputed it." Me: "Then? Increase it." Them: "How much is your new service?" Me: "$25 mo." Them: "$24.99, increase the detectors, give you wifi." This guy kept on getting louder, more hostile, because I wanted to terminate. And because of his actions that I would not recommend them to anyone. Shame for the salesperson. When its customer service the customer is left to deal with that, they would lose money.

In Nov of 2013 ADT increased rates, we called and cancelled. We received neither bill nor debit from our credit cards and assumed the matter closed. In April of 2015 ADT sent us a bill for $649 saying we owed them for 18 months of service. I called and they said they had billed an unauthorized credit card and had to refund the $649 so I had to pay it. I told them to look and at first they said my wife had called to cancel, but did not have her password and could not cancel. Wifey says she was told it was cancelled after sending her password and a second call.

My daughter had an ADT system in her home. As I thought she needed security. I asked her to get the system activated. I thought they would do a month to month but not reading the fine print they had signed her up for three years. She then had to move to another city, very far away. When we called to cancel the service they told us we were to write a letter asking to cancel. The company was still taking money off of the credit card after we did this. With numerous calls some saying we could cancel just write a letter.

I recently purchased a home that was previously serviced by ADT. Ever since I moved in, the system has been on even though the account had been cancelled and I was not paying for this service. A week after I officially moved in the system, started to sound off an alarm every 20 seconds. I was told this was due to the fact the system in my home was not able to connect to their server. When I requested that they turn off the system, since it was cancelled and no one was paying for the service anymore, they said they could not complete this. According to their records, my previous owner still showed as an active account even though ADT sent a confirmation letter to her saying she stopped service. This alarm will go off every 24 hours and must be manually turned off, and this will continue for 30 days.

I've had the system for 7 months - system now does not work. Had two techs try and fix it and they can't! Now ADT told me that's it's not their problem, "pay us our money or we will send this to collections." I ask "why haven't you call me about numerous signals indicating trouble with system?" They told me that "what do you think, we have time to monitor every house?" "The system said I had a fire in my house at 200am and ADT never called." Their response was "who cares, I don't live in your house!" WTF, now they send me a 548.49 bill to fix a 7 month old system. And their supervisors told me "if you don't pay it, we will attack your credit." Stay very clear of this company, complete fraud!!!

I had ADT alarm system for 13 years. I sold my home and moved into an apartment temporarily before moving into my new home. The apartment had a fully installed system from ADT. I just needed it connected to the monitoring system. Their field representative came out and told me they could not do that because I had to sign a two year contract. Even though I was going to continue to use them in my new home. I was told if I activated the system in my temporary house, even though it required no installation, I would lose my $400. Movers credit. Every time I called to speak with a supervisor, I was told they would send them an email and they would contact me. No one ever did!

I have been with ADT Security system since 2002, that's 13 years. We pay our due monthly and doesn't really complain about it because there has been no problem except for one in the past. My alarm went off and the police was right in front of me BEFORE they called my phone to notified me that the alarm tripped. Didn't think much of it so I shrugged it off.

Protect your Home/ADT - We got a new account Dec 15 2014 and in March wanted to transfer to another address because we moved and they refused to cancel old contract saying the 2 were different companies--seems like a scam to me.

I've been a member of ADT for over 3 years. I've asked several technicians and managers if they could please replace my keypad. The keypad is the original pad and the sound does not come out of it anymore and the keypad is from when ADT first had service. They continue to want to sell me equipment. I'm a very dedicated customer that pays on time every month. I feel as I'm only getting the very minimum service provided. From this day forward, I'll NEVER refer ADT to anyone and after my contract expires, I'll be joining a new home security business.

ADT uses a local company to install their systems and set contracts. The contracts don't have all of the information on them. The local reps do not know what they are talking about. They state "30 days to cancel" and "you will be billed for the first payment, then auto draft after." They tried to withdraw funds almost IMMEDIATELY, causing an NSF charge. Said they would credit it, and are playing games. I faxed them information they requested (bank statement, with customer number and explanation), they noted that I faxed a stop payment. Then some 19 days later withdrew the funds AGAIN. ADT's policy is 3... THREE days in and the contract is locked, with a $1,500 cancellation fee. Nothing but con artists and liars. These are people that are paid to protect a house, and make people feel safe?!?!?

I am being double billed by these crooks despite being on their auto pay. I have a keypad that is useless, I have contacted them about this and they have done nothing. ADT sucks and they are thieves.

I had two home using ADT and had problems with both -- sent them cancellations and they cancelled one but not the other -- they billed me an additional $382.46 and refuse to return it.

The ADT System does not actually summon Police if there is any problem with the phone line, even though it makes noises in the house when doors open/close or if you forget to turn it off quickly enough. In this case, the phone company dug up the street several years ago, and apparently damaged the phone line that had gone to the alarm. From the house, it appeared to be working properly. Then in August of 2014, my daughter came through the back door and did not get the alarm turned off in time. When the police did not respond, she called ADT and they said they saw no signal on their end. They said they would call me and set up a service call to track down the problem, because they could not come out unless I was at the house. They never called, but continued to send a monthly bill even though they knew the system was not working, and I continued to pay the monthly bill because I did not know there was a problem. This went on for several months.

I researched all of the many choices for home alarm systems including talking to an ADT direct rep. I wish I had made a different decision. I am now in a 3 year contract with a company that clearly does not care a whit about their customers. Every interaction with them is complicated and inconvenient. From the beginning (July 2014) I requested someone come out and check my motion detectors and sensors on my slider. It is April 2015 and it has been impossible to get anyone out. They were more than happy to come on a Saturday to sell me the service but are unwilling to come on a Saturday to fix the poor installation job they did. I can practically run circles in the rooms where the motion sensors are and it takes 3-4 tries to get the sensor on my slider correctly adjusted so I can arm the system. If that wasn't enough, about 6 months into my contract they decided to take over the billing from ADT.

After several sleepless nights with a keypad that would not stop beeping, and after several calls for technical help, replacing batteries, cleaning sensors, spending hours, I once again called customer service. Technical support tried to help me bypass the sensor which did not work. Technical support then suggested that since my keypad hadn't been replaced since 2007 I was eligible for a new one so they connected me to sales. Sales rudely told me that they are "not in the business of giving away free keypads..." Frustrated, I asked how long my contract was but she couldn't help me with this so she connected me to another customer service department. The gentleman in this department argued with me that I had never called about this problem before and that I should have a technician come out. I assured him that I had had a technician come out already and had called many times but he argued that I had never done so.

This company is a nightmare. Shame on me for not reading the fine print on a coupon I received as a new home buyer that I was not in fact going with ADT but an authorized dealer. It has been horrible from day one. Terrible installation job, inaccurate monitoring and they have messed up our bank account several times for not taking the payment out on the right day of the month. Finally after riding out three years of a wretched contract, they are still refusing to release my PAID IN FULL account to allow me to go to ADT directly to start new service. I spoke with their customer support for more than an hour and have followed all of their instructions but they claim they have to have a faxed letter (that they swear they never received even though I have the confirmation authorization information) and continue to refuse to release my-again PAID IN FULL- account. Con artists all around. Save yourself years of grief and stay far away from their services.

I went whole hog for the system and took all their recommendations. As we cleaned the windows, some of the sensors were so close to the drop down windows that they had to be removed. We couldn't clean the windows and each time a tech had to come out and fix the problem. That and other issues caused me to give up and cancel the service with most of the year's contract left. I paid the entire amount in full on cancellation over the phone with the representative. Nearly 4 months later, with no notice, I received a letter from their collection agency, Tate & Kirlin Associates.

I had to have a security system installed in my vacation home in order to have insurance. Had ADT come to the house install system even though I felt it was a waste of money. They quoted me a price of under 40/month. I have now had the system for just under 3 yrs. and got a bill for $153 every quarter. I called three times today complaining and they told me I could decline the increase (what b.s.) The nasty c.s. operator told me I should have read the contract bec in the contract it states a yearly increase. I said to her it was an 8 page contract. Who reads that when the salesmen is sitting at your table? The nasty ** told me she does bec she's in law school. Yeah right. Anyway my contract is up in Aug. Bye bye ADT, you're crooks.

I had the ADT alarm company come out and install a system. I was going to have them install cameras but when they got there, I was informed of a $200 activation fee that I was not told about when I paid the initial deposit over the phone. I ended up getting the basic package which should have been $39 a month with free equipment. They ended up charging me $79 dollars extra for some sensors that they said I really should have, then the monthly charge somehow went up to $59.00 a month. The next morning I get a $90 charge from them on my debit card.

Every time I call they're always rude. It's like they hire people that no one else wants to hire. We pay so much money for ADT security. With a contract they make tons of money. They need to hire nicer, more professional workers. Wow, where do they find these workers? I think they're convicts on parole. They're so rude. Best of luck to that company. They're going to lose me and a lot of customers due to their rude customer service.

We have been with ADT for over 16 years and never had any issues with them. 5 years ago we added the maintenance feature to our service and that resulted in 2 separate bills each quarter. I have no idea why but we paid them. Last quarter we got the two payments mixed up and double paid one account leaving the other account with a balance. When we called to make a phone payment, the rep said our account was set up all wrong and we should have never been billed twice on two accounts. It should have all been on one account and instead of paying $200 a quarter, we should have only been paying $105. They refused to admit they made a mistake and said we would not be getting any money owed to us for all the years they overbilled us.

The ADT sales rep did a good job of getting me what I thought I needed over the phone. When my security advisor came to install the system he showed me how vulnerable I really was. I quickly upgraded & now I have video of whoever is on my property. Well worth it if you ask me. I also saved a bit on my homeowners insurance. Thanks Protect Your Home! I sleep great at night & when I'm not home I know my pets are safe of fire & carbon monoxide because you monitor it!

I was notified by ADT that my monthly rate would increase so I called and told them that I wanted to switch to a different security company that offered more service at a lower price. They ended up lowering my bill back to what it originally was. But I still wanted to have the added outdoor security camera plus garage door equipment installed. They gave me a ridiculously high installation price and a monthly rate that was higher than the competitor so I asked them what it would cost to opt out of my contract. I was told that it would be my monthly rate multiplied by how many months were left on my 3 year contract. ($40 x 16 months = $640)!!! That's a lot of money and there's nothing I can do about it except wait or pay the cost. Disappointed and definitely switching providers once my contract is over.

Adt is supposed to monitor my home for fire/smoke. Many, many times during cooking the alarm has gone off - it's a scramble to turn off all the alarms while waiting for adt to call to "clear" the situation. It happens - we know the drill - we all know our password and know to pick up the phone quickly when adt calls so that fire trucks don't show up at our house unnecessarily... so... Tonight after some cooking, the alarm goes off - we all scramble as usual but adt doesn't call... 10 minutes after the alarm goes off, the phone finally rings. Now, I'm annoyed because I know I can't relax until they call, so I'm a little testy with the guy who calls - basically I answer the phone by asking "what took you so long? " So the "agent" who answers goes into defense mode stating that the alarm had "just been received" (does it do me any good if my home was on fire for ten minutes before adt agents "get the alarm?"

I just bought a home and not even 2 weeks after moving in I had an ADT sales rep. show up to my door 3 times in a week. The sales rep. told my wife that the realtor had paid to have a system installed for free within the first 30 days after closing. My realtor NEVER mentioned to me that they were coming and it was NEVER brought up at closing either that an ADT system comes with the home, that's because he straight up lied.

We've had ADT for at least 4 years. I think 5. We have had no trouble with them at all. They responded quickly to the couple issues we had. They walked me through the system change, I needed to make on the keypad. I couldn't figure it out by myself. They were very patient. We had to reset the alarm for something because we had some sort of alert show up on the keypad. We took care of that immediately. There was something to do with a battery that was out, we have the WiFi setup. They replaced it within a couple days. I think barely 2 days.

I was very dismayed to learn today that it would cost me $917 for an early termination fee. Apparently, it is calculated on the contract remaining time and it's a percentage of the time left. I expected they would tell me it would be $175 like most contracts. I nearly had a heart attack and now I'm stuck with them for another 3 years because there is no way I'll pay that amount to cancel and of course they know it. On top of it, because I'm moving I have a fresh 3 year contract with them. When my contract is up, I'm done with these people. Talk about bad business practices.

The loud warning beeping and/or my loud alarm on my ADT system has been going off at 2 am for 4 days due to a low battery even though I have taken the battery out and do not turn the alarm on. So, my home is not secure and I am stir-crazy. The representatives, whom I've called each time, are uncooperative, uncaring and downright rude. Any company can monitor when there is no problem. The devil's in the details, but, ADT has proven they have become a company one does not want when there's a problem. After 14 years, I will be hiring a different company.

ADT raised my rate without giving me any notice again. I called customer service in billing at ADT. The phone operator said that yes I did get a notice mailed to me. I know I didn't. I told her that I never get a notice when they raise the rate and I had to call a few times in the past because of this. The lady argued with me that it was sent to me and it must of got lost in postal system. I said "every time?" Then the lady said "YOU'RE INTERRUPTING ME!" Snotty. She said the best that she can do is give me a dollar off my bill and asked me "will that satisfied me!?" Sure will be online looking for a company to monitor my home. I won't stay with a company that bills my credit card every month and gives me no notice at all of rate increase then treat me like that when I call and ask about it. I called 4/06/2015 at 6:32 pm. My next call will be to cancel my service. I have not contract. I don't have to give my money to ADT.

I called to inquire about a home security system and the person on the phone from ADT was very informative and spent an hour and a half on the phone with me. Told me I would get 2 window sensors, door sensor, fire/smoke and motion sensor along with the key pad and remote and yard signs for $44.99. They set the appt for 9am that day (I called at midnight). After less than 24 hours I was ready to cancel. The installation person came out and had on an ADT uniform. Told me I could not get the motion sensor and the window sensors. So I chose just the window ones and the smoke alarm was not included either.

I complained about an employee who came out to install my system. He was on the phone with friends, didn't want to answer my questions and rushing. Nothing that I know was done (poor complaint handling). There were delays in goods and services as well inadequate repair service. Was told by manager after Days went by that a tech would be sent out (8 days), no technician. Response time was horrible. Spoke with ** in corporate office. She had 24 hours to get back with me. Tried calling her back, phone always went straight to voicemail. It was 2 days and ** still would not answer my call.

ADT canceled my account without my consent. Then I said forget it and paid them 400.00 last month and I said do not save my credit card information. So what do they do? They saved my information and unlawfully charged my card without my consent. Thanks to this POS company now my kids can't have an Easter. ADT has horrible customer service. They are a scam. Tonight I will take out the system and beat it with a sledgehammer that's what I think about ADT.

I have had ADT services for 15 months. I live in an area that is generally safe, well policed but decided to get adt anyway. When my alarm goes off and it has gone off accidentally a few times, adt response is very quick. So response to the alarm is great. My issue is with customer service. If you are a new customer, adt responds really well and attends to your needs at once. Once you are locked in, good luck on getting them to come for add on services. Each time you call for an add on you must wait for a month at least to get an appointment. Really? Adt claims it is the largest security system in the US. That may be so but expansion and quantity obviously does not go hand in hand with quality.

ADT used an old credit card that was no longer on my profile and also charged the card on file. I called them and they said I must send proof to internet site. The response was "we will get back to you in 4 to 6 days" and that never happened. They will not handle it over the phone. The old card was not on file for the past 4 months so I don't know why they used it after all this time. Anyway their customer service is the worst. I will have to dispute the charges and then cancel my service. Unbelievable that they would treat a 16 year good paying customer like this.

BEWARE of misleading information! I received a flyer on my front door to install a ADT security system at a very low price which they make some people think it's free. Well we all know NOTHING is FREE. I thought I would look into it, so I called the number & gave them the code on the flyer. It was my lucky day! They said I barely made the free deal, I was caller 18 of the first 20 callers who would only get this amazing offer. Well then all the BS started. If I tried to go into detail about what a misleading, high pressure, ridiculous way they do business, it would take forever to explain.

I despise companies that nickel and dime. I also despise companies that hold you hostage for their service. All I wanted to do is turn off the computerized voice at the control panel that talks when you activate and deactivate your system. The sound is a disruption to others that are still sleeping when one person has to leave the house early. Surely, I could program that simple change myself, right? No, only an ADT tech can make those changes. OK, no problem. Surely they can log into my system remotely like any other sophisticated (or even average one man tech company) can. No! No? "No mam, we need to send out a technician. And since this is a lifestyle change, there will be a $149 trip charge plus..."...blah blah blah. "You're kidding me, right?". Nope, they weren't kidding.

After installing security system in my house ADT started withdrawing money from my account. My contract was a mess. No one agreed or could give me an answer that made sense so I was given the run around. I had to put a stop on my bank account because the 3 transactions I agreed to turned out to be 8 random transactions for different amounts.

I signed up to have ADT. It never worked. It's been 2 weeks and I have had 2 techs come to fix my system. The whole point of getting this system is that I work across town, I could never set it for 2 weeks. ADT cancelled the morning of the 2nd appt. My alarm has not worked, Alarm went off in middle of night for no reason. I wanted to cancel because I am OVER it. They said I have to pay $1000 because I didn't cancel within 3 days. A system that NEVER worked. Isn't this ripping people off? See you in Court and I will contact the BBB.

Got talked into the system. After thinking about the ADT service and looking at reviews and complaints I decided to call and cancel within my 3 days. Was transferred 3 times to different departments - no people. No one seemed to want to help since I was talking about canceling service. To NO avail I will try again tomorrow. Already I'm unhappy with the customer service. I would rate it a poor! If I'm able to get someone and cancel tomorrow, I will never sign with them again!!!

We fulfilled our ADT contract, but then when we disconnected the system ourselves since they charge a fortune to come out, found out later the system is still somehow connected to your phone so you have mysterious phone issues until you finally get a smart phone technician who has to disconnect something that ADT did to screw up the phones. Took about a year to figure out. ADT sucks! I HIGHLY advise anyone considering this company to think again! Plus the Mormon college kids who installed the system took about 12 hours and had continuous problems while installing. It was a sign that this was not meant to be!

I received a notification that Protect Your Home ran my credit. I did not provide my Social and they ran it off an old phone number where they were able to pull my information. They did not tell me or even ask me. Today I learn they took 104.94 out of a checking account that I did not provide them information to. I am very confused as to how they even got this information as I had a different checking account when I used ADT many years ago. I am very unhappy and would not recommend them to my worst enemy!!!!

A young questionable black kid shows up at my door. "Hi. I'm with ADT. Did you know that recently there was a home invasion in your neighborhood & several recent break-ins and burglaries?" No, I didn't. It's a safe neighborhood actually. The kid goes on & on with lies about things have not happened here. I did my research. In 2009 there was a home invasion. No recent burglaries or break-ins or anything at all. I question their Honesty & Integrity.

I have had the system for 2 years and have had nothing but trouble with it from the beginning. It trips the circuits all the time at least once a month and the battery goes dead. After several time having someone out, they moved the system to a different area in the house. This time it was put on the breaker with the garage. And of course it blew the circuit without our knowledge and I lost over $300 in food that was in the freezer (in the garage). Called to have them send someone out to fix again and reimburse me for the food. They sent some out, they still say they don't know why the system would be tripping the circuit. Pit in a surge protector.

I was pleasantly surprised how easy it was to cancel my service. Granted my 2 year contract was up, I was expecting some level of difficulty. The only reason I did cancel is because another alarm company offered to upgrade my system for free along with paying the same amount I was paying for ADT. If adt offered me that I would have stayed. I only had one minimal issue the whole two years.. An alarm kept sounding which prompted the police to show up as I was not home at the time. It happened twice, second time I advised ADT to not send police. The problem was a faulty sensor which they came to replace. Overall I really had no other issues with them. Every time I called customer service they were very nice and helpful. If I do have multiple issues with new company I definitely would consider going back to ADT.

I moved into a new home with 2 young kids. Two guys knock on my door claiming to be from ADT. One of them had some kind of badge. The other had nothing. Neither had any business cards. They want to come inside. They want to know if I have a security system. They want to check the place out. I said no, then I called ADT to confirm who these guys were. Here's where it gets scary. ADT uses franchises to send people door to door. They have no idea who the franchises are, who the people are. They can't give you any contact information for their franchises. They told me I should call the police. My local police department should take their time to find out and confirm who ADT sends selling door to door? ADT isn't capable of doing that? Apparently not! But if these guys had been legitimate and made a sale ADT would know about it I bet!

I recently moved into my home. The ADT sales rep did his sales pitch, I agreed to use their services, and part of that was a $100 Visa gift card. I specifically asked when I would get the card and was told 4 weeks. Two months later and no gift card. I called ADT and was passed around to four different numbers. Finally, I was told that I didn't quality for the Visa gift card. He said my sales rep upgraded my services and therefore would not receive it. I told him that my sales rep said that I would. Basically, my sales rep sweetened the pot to make the offer look like an awesome deal. Now ADT is not going to stand by the offer or take responsibility for their sales reps. ADT has me in a three-year contract, so they don't care to rectify the situation.

I have had trouble with my system since the day it was installed. No alarm was put on my back door so ADT said they would send the tech back out and they would install a door alarm for free. After it was installed ADT charged it to my credit card. It took me a month and many calls to get my money back!! A few weeks ago I forgot my phone in the house. With no way to shut off my alarm at 5 am I opened the door - the alarm was screaming. I got to the panel as soon as I pushed the first number of my 4 digit code - the alarm stopped. I called my Wife to tell her that ADT would be calling but even though my alarm went off at 5 AM ADT didn't even call to make sure everything was ok.

I have a security system already, but I wanted to upgrade with cameras and new technology. They quoted me one amount when they came to my home; around $700. By the time they came out to do the contract it was almost twice the amount; $1250. We negotiated down to $950. They sold me a package with 3 cameras, more sensors, etc. Install was scheduled for 8am and for a full day because it would be a 7-8 hour job. I took a vacation day. The tech showed up at 1:30pm and told me he could start, but couldn't finish and would have to come out again. The kicker, the partial install would knock out the current working system and I'd be with no system for a week!!! I told him I'd reschedule another full day. I could not go that long without anything.

To start out, no big deal. They up sold me and ran my card for what we agreed, also talked about within 72 hours, they would charge my card a prorated amount and next month of service. I asked the guy if I would need to pay anything else when they came out to install the system. "No everything is taken care of." Sweet. No big deal right.... Next day, guy is here to hook it up is what I thought. Come to find out, I have to pay all 3 years upfront. At that time, I called and the guy rudely told me he didn't care about the recorded conversation that stated I didn't need to pay anything else at installation. So I canceled service and have yet to receive my refund. So I called to check on refund and no one can tell me when I will receive my refund. So as for now, I get to pay interest on it. Can we say lucky me!

An ADT security system was installed in my home in 1992. In 2006, the monitoring of the system was stopped due to a dispute over monthly monitoring charges. Recently, I had the land line disconnected, not thinking about the fact that the ADT security system communicated with the monitoring station via the land line. Even though the system was no longer monitored, the system still did a once-a-month self-check via an auto-dialer feature coded into the system when it was installed. Two weeks after having the land line disconnected, the system started beeping and the trouble light came on.

In October of 2013 we called to have a rep come to our home and see if the system was what we needed. We decided to go with the ADT Pulse because it had the camera that we could check from our phones. My father in law was very ill and kept falling so we actually installed that camera in his living room. Our 1st clue about how wrong this was when our $99.00 install was going to be over $200.00. Our 2nd clue should have been that it was over a month (6 more falls) before the system was installed.

Called ADT the following Monday to confirm about the bill, and I was glad that I spoke to a person who knows how to help customer. She found out that my acct is closed and don't have any money owed, and I'm praying that is the end of my nightmare with ADT, because I'm done. I just want peace.

ADT was "paid in full" - and cashed my check with this endorsement for an install job. They then double charged me for the install ($1096) and then inexplicably refunded a portion of the job. Months went by. I never received a bill. Then I randomly received a bill for $1096.00, plus late charges on invoices that they allege they had been sending me for months that had gone unpaid. Hours spent on the phone with customer "non-service" (who treated me like I was a criminal and a moron) resulted in absolutely nothing. Apparently they must either have the most antiquated billing system imaginable, which is pretty scary for a security company, or they just deliberately treat their customers like dirt. We are of course in a contract situation but obviously this company (or criminal enterprise) will not be getting a renewal from us.

My husband and I were both out of work and we kept calling adt security company. I’m disabled and get SSI and my husband ran out of unemployment. We kept calling and explaining this over and over if we could give back their stuff and we would be shut off. Well that wasn't at all possible for them. They could have cared less about our family losing our home and having to go get food from local shelters. Instead they took us to court and wanted 2000 back but their lawyer felt bad and only made us pay 1000 for not even having their service...this is so wrong on every level...