ADT Reviews

Personnel were very nice and tried to get it correct. No problem spending time to install, troubleshoot or interact with me with questions, but we had some problems and required a few tech coming out. It was eventually correctable and seems okay now.

After reviewing the services with the telephone rep both me and my husband were shocked over the actual cost. We felt it was very deceiving. The installer was very nice and polite, however his installation skills needs help. The items that needed to be installed on the walls were not centered properly.

Great installation and de-installation team as I should have checked my lease because it said I could not install any alarm systems in the house as there was one already hardwired in. I had to take out the ADT and use the installed one even though I did not want to.

We did not think installation would take 3 hours. Installer was asking too many personal questions and questions about our jobs/employers. Did not expect the very strong sales component during installation time.

It took 4 visits to get the alarm system properly installed. They could never get the garage door opener working, yet I was charged for it. It was removed when they couldn't get it working and I was promised a refund. My system was initially installed on 3/1. It is 4/6 and I still do not have a refund. I have called customer support 3 times. Each time, they tell me that the proper paperwork has not been submitted. And each time they promise to get it done that day and each time it does not get done.

My house was burglarized yesterday. I have ADT system. The alarm was going off when the police arrived. When I called ADT I was notified my alarm was not activated. My account is drafted monthly. You must call ADT monthly!

I thought Kenny did an awesome job helping me understand my options and also understood my budget.

Took 6 hrs to install. Very long time!!! I had to cancel all my plans because of how long it took.

I have submitted a letter to have an employee removed from the "Contact list". He was the main contact person for setting up alarm codes for our business and was let go. It's been 2 weeks since the letter have been submitted to ADT and nothing has been done yet. So much for "peace of mind company". I asked to speak with a supervisor but because I am not on the account they could not transfer me. Really? So they are so protective but it takes them this long to change the crucial information in their system.

Wonderful job and great customer service!

Customer service is terrible. ADT has sub-contractors providing both installations and customer service calls. The installation tech was fine, except it seems techs are trained to purposely give incomplete information or simply not mention certain contract stipulations. I cancelled the account 1 day after install by fax and express mail. No one has contacted me yet about removing system or even why. Self service alarm systems are cheaper and better than dealing with ADT.

The technician did not install the sensor on one of the window. When I called ADT she told me it will cost me another $129.00 and she is not friendly on the phone. What I understood he supposed to install total of 11 sensors for me not 9 so I will cancel my order tomorrow.

I was very pleased with the professionalism displayed by the installer. He was very knowledgeable on the security system. I enjoy the convenience of being able to remotely monitor my alarm system. I also like being able to add additional sensors as desired. I would have given 5 stars for this review, but I felt that the overall cost for the system was a bit misleading. I know that a salesperson or technician can't really give you an estimate over the phone on a security system, but I was a bit taken aback by the initial cost per sensor and what that totaled up to for what I was wanting done in my home. I suppose in retrospect I really wasn't aware of what to expect as far as up front cost goes. No one over the phone would give a cost per sensor. They would only tell you how much of a discount they could give you off of whatever the total cost was going to be.

Feel safe. I feel better knowing that we have alarms on all windows and doors!!! Very glad we made this choice. :)

The ADT tech that came out was very friendly and knowledgeable. The only thing that bothered me about the service was the price we had to pay just to activate the system in our newly purchased home when we have already had ADT service for years. Why do we have to pay an outrageous amount to continue our service in a new location??!!

For the installation of a security system. We were very satisfied with the whole experience.

Wasted a whole day Saturday for the service guy to come here and say had no parts to fix the problem. Would have to make another service call.

ADT sales rep removed my front yard sign after I told him I would not extend a contract to him. Name of rep: Daniel **. Called corporate ADT and was told this is not standard practice or policy. ADT rep refused to return.

The installers walked on my newly sealed asphalt driveway past the barriers and tapes which were in place. They did not tell me or my wife until they were ready to leave and I told them not to walk on the driveway when they left to install the yard sign. They said they already walked on it and that it was dry, WHICH IT WAS NOT. They brought In tar on the marble, wood and carpeted floors as well as staining the front walk and porch. My wife and I managed to clean the inside of the house, but the outside had to be powered washed at a cost of $350.00.

When your installer came the first time to install my system he made a hole in my wall, but ended fixing the equipment on another side wall leaving a hole on the old side of my wall with the promise that ADT will be responsible for fixing. Please let me know when you are going to reach out to me in this regard.

On 3-31-16 I had two techs come to my new residence and install my new security system in Cathedral City. They were very knowledgeable and knew what they were doing. My complaint is that your company took away so many options that I now have in my old residence. I have an audible system that tells me what door or window is open. My new system just beeps. I feel that ADT has fallen in my expectations in regards to pricing. They wanted to sell me this system for thousands of dollars. What a ripoff. In my former home ADT went directly to the Police Station to get permit. I, myself have to do this for myself. This is not acceptable. I have purchased the alarm permits myself. My old bill for this service is $38.99... for my new service the amount is $48.99. Why such an increase for a worse system. That is my comment. Not happy.

The manager told me I was getting about $350 in extra equipment. So, I was happy that the exterior siren was about $285. Then the techs who came to install the window and door sensors told me that the equipment I already had, had to be replaced, so that I would have to pay them the $285 for the exterior siren on top of the installation fee of $107 I had paid the day before. It was ADT equipment. It shouldn't have needed to be replaced & if it did, it shouldn't have cost me anything to upgrade the old equipment for the current equipment. They knew what I had & never told me it would have to be replaced & it would use up the so called "credit" I was given.

Was really pleased with the whole experience. The technician was very professional and educated me about the system. I felt confident when he left that I would be able to use the alarm. I have had no trouble so far and don't really expect to.

ADT does not call you to make sure your everything is okay when your alarm goes off. They ignore police orders to dispatch authorities immediately when your alarm goes off. When you call them for an explanation on why police was not dispatched and you weren't called they tell you they are receiving your signal but they do not know why police is not being dispatched nor why you are not being called to make sure all is okay. Customer service is absolutely horrible. They were rude and disrespectful. Tried to cancel service but I was told that they would charge a cancellation fee. Absolutely the most horrible company.

My parents have been ADT customers for years. Tonight someone knocked over their grill. Out of curiosity I called ADT to see if their cameras caught anything. Apparently theirs was not set to record. I said "record? Why is it not recording?" "Well the technicians aren't necessarily required to set them up to record" she said.. What's the point if you can't see what the camera's picking up? Sure they have an app they can use to watch the cameras and take a snapshot but what's that?? I have a better chance of sticking my phone out the window and snapping a picture of someone who may or not be there at that particular moment. My parents aren't the most inclined with technology so I wouldn't expect them to know what their cams can and can't do but isn't that ADT's forte? You know security cameras? They're paying them good money why not use your product as it's intended?

I was ADT customer for a few years but last December I have to send request to cancel contract. Unfortunately company "love me so much" and this process still on (tomorrow will be April 1). They told me to send email, which I did 5 times. They told me to send letter, which I did 2 times. By the way one was certified. Now they promised twice to send me letter with PIN #, which they did not. How long I have to wait more? They charge me for the January, February. Now they put me on debt. I don't know what to do next.

Let first say I dealt directly with ADT and not a distributor or dealer of their products. The salesperson that came to my house was knowledgeable and polite. (I had three other proposals.) Though they were not the lowest monthly rate they offered an upgrade to my 20-year-old existing equipment for only $25.00, not the $450 that Island Security (the installer of my existing system) wanted. The monthly charge included replacing any sensors for free during the course of the contract. The installer was very knowledgeable as well and answered all my questions. He added a new keypad and a new control box and battery. I am very satisfied

Recently I switched to ADT based on the new promo. I was given a credit to install few extras by the salesperson. When the installation tech came to my house, he basically refused to tell me the number of devices that would qualify for the credit until I sign a contract with ADT. He mentioned that price of each device is based on the customer and he does not know the price till the system is hooked to my house!!! This is the 1st time in my 40+ years of experience that I had to buy the product without knowing the price...

ADT Security systems does not follow Industry standards. Representative does not inform that you will be hooked into 2 yrs contract. ADs are misleading - it can cost over 2500$. After paying that kind of money you will see issues with their system. Instead of fixing Alarm system issue they will charge $25 to come and fix their own system issue. Rebate is hoax. Never get ripped off with their ADs; Not to mention monthly $54 for worst system.

When they come out they don't tell you that you are contracting with Adt and a second party company called Defender. They don't provide the service they say they will and they charge you 75% of the full contract price to cancel. Don't contract with these thieves. They had to come out twice to fix installation issues.

Worst experience ever with an alarm company. There was no communication internally between the order taker and the technician who did the install. Technician drilled a hole in the wall for the control module prior to determining what our needs were and what type of system we had ordered.

I relocated for work and my new apartment has a contract with another service provider. I was not allowed to keep ADT. Since I was still on a contract with them, I knew I would have to pay a cancellation fee. But I never thought it would be $700. To say that is unreasonable is an understatement. It's obscene and should be criminal. $700? Seriously? $700? I don't have that kind of money. No one explained to me how much the fees would be when I signed up, and no one gave me any option other than to sign a contract. Go with a company that cares if they leave you bankrupt over a cancellation. DirecTV, known for its early termination fees doesn't even come close to this. BEWARE.

A salesmen came to my house and tried to insist that my system was not secure and would leave me vulnerable. It's a retirement community and I feel he was preying on the fears of the elderly. Fortunately I have a degree in electronics and have worked in telecommunications for 30 years and knew that he was trying to snow me with false information. Baffling people with nonsensical information is not a good business practices.

I have had the system for almost 4 months now. My system has only worked for about a week total. I have been lied to and when information gets entered into their computers it is a lie also. I tried to cancel and return everything because it wasn't working and that's when I found out that they lied about why they cancelled one of the service times I had set up. They used that lie to keep me from returning the system. They then told me I would have to pay the contract balance to cancel. I've had it serviced several times. Each time the problem is different. I was told they ordered a higher frequency system and it would be installed. Another lie. They came and serviced my system again. Still doesn't work. I would never recommend this company.

I was satisfied with the response I received from ADT after this issue was escalated.

ADT never send any statement to homes. The system never worked since 1 year ago I installed, paid every month over $50; tried to cancel, they said I have 75% of the total. I believe customers should have the rights to cancel services when it's not provided or needed. What century and country do we live in? This can't be real!!! They are basically stealing money. So glad there are companies like Nest, who is modern and on point, provide way better services than ADT. I can't wait for ADT to close its own business because the old method lock people to contract is no longer working. Had to call my band to dispute all the charges. We are in the civilized modern day now. Wake up ADT.

I actually called ADT to inquire about services offered. After receiving multiple telemarketing calls from other companies, but I actually called ADT. If I could kick my own rear end I would. The representative I connected with was good. He made it sound like I purchased the perfect security system. I even asked him what else I needed, and what I had not inquired about that I should have??? After all, ADT was the security systems expert... not me!

From the start, third party retailer was pushy. I have had ADT in past and very satisfied with service. We sold our home in Louisiana and moved to Florida. Although installer was friendly and knowledgeable every time we called the company, they were rude. They did not explain that there would be 3 charges to my credit card, only the one-time charge for install and then a $100 gift card to offset the install. They charged me an additional fee for equipment I did not ask for and also did not explain about billing and charged the first month and the prorated portion of the month. When we called them to discuss this they were rude, unprofessional, and we inquired about cancelling service of which we're told there was only a 3-day window post install.

I thought I was getting a complete alarm system. But after the guy installed the base unit, he then began to explain to me the options that I had. This should have been done before he started drilling holes in my wall. If he had I would have sent him away.

My account was originally canceled because someone else had an account at the address I reside at. I was not made aware. I left work early. Waited, and waited for a tech to show up and installed the system... No one showed up nor was I notified that they canceled my account. When I called into customer care I spoke with an offshore woman. She was VERY RUDE and short. She didn't try to see what she can do to resolve the issue. It took for me to call a second time and spoke with a better rep who helped a lot... Installation... Installation was cool until the guy was out here and didn't know he couldn't set up my account because they had locked it!! Very poor communication with the company! My card was overcharged... I am satisfied with my equipment and the install guy but everything else has been nothing but a headache!!

I was happy with how fast they came out to install my system. The tech that came out was patient even though my husband kept changing his mind. I gave 4 stars because it wasn't clear when I called how much the equipment would cost. I thought I was getting it pretty much free.

Great service both in the phone and in installation day. Luis was very professional. Every time I have called they are prompt to answer my questions and are very courteous.

After installation of my system on 3/10/16 and additional keypad and sensor added a few days later, (both by Ned **) I experienced no dial tone on one of my phones as well as problems with the new sensor. Finally got appt. for 3/2/16. Mr. ** called on 3/2/16 and stated that there was nothing that he could do about the phone, the new sensor or the fact that I asked for a paper bill and refused to come out. I was refused service by installer Ned ** even though I had appointment 11-3pm.

I signed up for ADT through the local provider which is Defenders, the first week in January 2016 and immediately canceled the plan within the 3 business days after being unhappy with the technician and service. I was guaranteed that I would receive a 100% refund when everything was picked up which was scheduled for 1/29. ADT refunded me the installation and the 2 additional monthly payments they charged in advance but I'm still awaiting the refund from Defenders. A total sham!!! Why is it nearly 2 months later and the tech can just choose to wait to submit the refund paperwork? Now it's pending since 3/8 and I need to wait up to another 30 additional days, and there is nothing they can do and no supervisor will take my call. This should be illegal!

Installer was not certified to install fire and smoke, said we would be contacted, nobody has called.

I switched from TWC to Verizon Fios, and though was told I would not have to cancel my Intelligent Home security service with TWC if I ever switched providers, it turned out if I wanted to continue with the TWC service, I would have to continue to pay TWC for their internet service in order to continue using their security system, even though I was paying Verizon Fios for the same service at the same time. Obviously it made no sense to do so... Hence my search for another home security service. I called ADT and was told a number of services they would provide for me if I made an appointment and paid an upfront fee before hanging up.

Entire process – from discussing and customizing my system, through the installation was very professional. All parties I interacted with were courteous and friendly as well as very helpful. Would definitely recommend ADT to others.

Set - up seems very good. Had some questions after a few days and Joe ** came 2 hrs. from Rochester to answer them and make sure we are comfortable with the system.

Hello, we had our system installed. All was well. 3 days later or so we had a communication issue that started and then a garage sensor that said the door was open. Overall I cannot say that I am pleased or happy about my experience so far. We are supposed to have another technician out today who hopefully will resolve the issue. Also just an FYI if the communication does not work neither does the pulse application we are paying extra for either.

Technicians were very helpful and knowledgeable about the products and services. The pricing plans were a bit misleading based on the advertising both paper and Internet. Please always lead customers with a heads up that upselling is a part of what you do onsite.

Good service. Loved our technician!

When we sold our previous home, we were buried in ADT mailers for our new home. All mailers were for $24.95 but the bait & switch requires we spend $54.95 - advertise what you sell. The installer was a 20 something that lived by his phone. When asked how to bypass certain windows at night for fresh air, the response was to get ADT Pulse for our phone. How about a thorough explanation (for seniors) of your system and the impasse control panel?

Very good response. Very helpful. Great job.

I thought I was signing up for ADT but it was actually an authorized dealer. I did not have a good install experience. I still do not fully understand my options. I have been with ADT for over 20 yrs. I do not think ADT should allow their name to be used by anyone but the parent company.

We took advantage of ADT's $99 basic installation during the last week of December 2015. We bought an extra $1800 of equipment after being made to feel that it would be needed to sufficiently protect our home from who knows what. The salesman was very smooth talking and we felt pressured to protect our family. We changed our minds about the expensive equipment before the salesman left our house, but our credit card direct debits had already been set up and the first payment immediately debited off our card in less than 60 seconds.

Overall extremely satisfied with the service. Only comment I have is the first call I made getting the appointment. I asked if I needed wifi for the pulse package with cameras. The woman say all I needed was power turned on and I would be good to go. Unfortunately I didn't have wifi yet which made to installers have to make a second trip once I got the Internet tended on. Which they did. No problem.

Installation went well with a professional installation.

This company is absolutely horrible. Not only did the tech lie when I got my equipment installed the first time, the second time he came out he did not listen to me and put things where he wanted it. When he was getting ready to leave he was supposed to fill the holes from the previous misplaced location and he came up with a dumb excuse of how the putty he has would not match the texture when in all reality putty does not match texture in the first place and I now have 4 giant holes in my brand new home. Along with that, the wires were stapled along the trim instead of through the wall like most companies (his reasoning for it being ok is that I have a table in front of it, so I am never allowed to move my furniture).

The tech was a little early, which was great. He proceeded through his process expeditiously. However, when he was trying to finalize the install, he called in to a central location and was told my account has been closed, etc. It took OVER 2 HOURS to straighten this mess up and it was late on a Friday night. The tech finished up and finally was able to leave, but we both were so tired and drained. The delay imposed by the central location which I assume is a corporate location WAS UNACCEPTABLE. If I wasn't already an ADT customer in my other house, I would have cancelled the install right then.

We chose ADT because of low estimate which involved, they said, taking out old system which they claimed was not compatible with ADT and installing own systems. Salesman quoted extremely low price but installer when he arrived said it would be much more expensive. Did get some leeway on price when I yelled loud enough. However major problem is in putting in new system, installer disconnected in wall stereo wiring. Since this is a weekend house, didnt realize what had happened three months after installation. ADT said it was late. I could prove it was their fault and in any case they had no one who knew anything about stereo. However, this doesnt involve stereo players. They work fine.

Feel secure but ended up with much more than we ask for and higher monthly cost and may need to cancel.

The installer was very nice and knowledgeable. The speed of delivery was great. There's too much selling going on. Nothing irritates people more than when they bite the hook of a "good deal" and then find out they have to pay the normal amount to get good service. The deal on the equipment was fair, but really, pinching people for extra money and making something purposely less aesthetically appealing to force the sale (e.g. the door and window contacts that do not have to be that big) is just preying on people's insecurities. Snap out of it. You sell safety not cars. Personally, my wallet opens wider when I don't have this happen. Due to it you got the minimum out of me you're going to get.

Purchased ADT and knew of the three year contract terms. What I didn't know was if I moved I would have to sign up for a new 3 year contract. No way would I sign up for another three just because I'm moving. I live in apartments and plan to move again within 16 months. ADT would have me sign a three year contract every time I move? Service was bad from the beginning, rude people who work at the office when you called and alarm system battery that would always die and false alarms all the times. Paid over $1000 just to get out of my contract and rid myself of ADT. Don't use ADT, they're being sued in California and wished it was by every state for the bad contract termination policies.

Timely installation of the system can do without the sales pitch and was about to lose my patience with the installer. Highly recommend having your installers either take their shoes off or wear booties, I was still finding mud around the house from his shoes.

My installation went very well. The installer was very professional, treated me with respect, and was passionate about the work performed. The installer took time to explain to me how my house could vulnerable to crime and recommend options to protect me and my family. Lastly, I would recommend the installer as well as ADT to any of my friends and family.

Happy with service and system, particularly the App for phone. Was a little taken back with price and felt a little misled. Flyer stated 29.00 a month and representatives who visited my house informed me free installation. Will be paying 50 a month and equipment was about $3,200.00 total. I realize the equipment and monitoring wouldnt be free, but just a little more ethics and more full disclosure on the initial costing goes a long way on the trust factor. For the $100.00 rebate I had to go to my Bank, and pay 10 dollars for a cashiers check for $4.50 for shipping and handling. Not sure how $4.50 comes into play here, stamps are quite cheap actually. Hope you enjoyed my rant.

I am disappointed that my alarm when in Stay mode with no entry does not get a phone call until 30 seconds go by. That does not feel safe to me. Today is the 3rd time someone will come by to fix window sensors and I also had trouble with the chime in doors. I have a 4 hour window I need to be home for. Also the additional costs when someone comes out that you are not informed on before the installation process.

ADT sales told me that the new system would be $27.99 a month and that the technician would be able to install keypads where the previous 3 keypads were located from a decade-ago installation. This was after we both agreed that the system would be connected to a phone landline. The tech did a very good job, but he had to install a new (4th) keypad where a phone line was accessible and said he could not do anything about the 3 previous keypads unless I upgraded to $47.99 a month and had a smartphone. I don't have a smartphone and I still have 3 non-working keypads that cannot be swapped out for wireless. I am now faced with removing the 3 old keypads, patching drywall and repainting. I think the sales staff should have known this.

Returning consumer to ADT. Professional and dependable service. Knowledgeable and courteous staff. Confidence in company. Good reputation over the years.

I am very disappointed with the experience, nothing against the technician who performed the installation of the system; I assume he was doing what he was instructed to do. Since the very first contact with ADT I should have changed my mind but since ADT has a good reputation and I wanted to have the alarm system installed at my home I decided to continue with the purchasing process. The person who attended my first call (I opted for the communication over the phone in Spanish) stated that he could not verify my identity so he further asked for other personal information to corroborate it, which I understood.

Your installer did a great job, explained everything, and we are very satisfied. We paid the 1200 plus tax for the added customizing plus our month's amount which will be deducting monthly of 59.99 using our Visa card for the automatic payment monthly not quibbling on the cost. Although it was a little more than expected... However in the mail the last few days your concern is offering various discounts, that make me believe that those discounts should be including for us as well since our installation was only two days prior to your mailing. I would like to see whatever discounts applied to us as well, if it is plausible.. Again, we are very happy with your installation, and your installer, plus your good service. Thank you. I have also asked for a copy of our contract sent to us in the US Mail, as the one sent to our email was not printable. Hope you will follow up on this for me.

Timothy ** was very professional and detailed with his explanation of the services offered.

My technician Matt was very thorough. I had no experience with a security system and he was patient, answered all of my questions, and even took time with my family to ensure we were all comfortable with the system.

My installer Ryan was awesome. Very friendly and knowledgeable, nothing wrong with install but I didn't like was I had to pay $400 out of pocket for additional feature that was similar to my old system. Would I recommend ADT? Answer is no. But my installer was great.

C/S sucks!!! Operator ** sucks!!!

My equipment has failed 4 times. Finally had a repair person come out. Pretty much thought I was a liar until he found an error in the front door. He replace the unit system, still did not work. Now I have a failure in a window unit which has failed every time I have received a call from your company. Yesterday March 16th 2016, I had an appointment which took over 3 hours. When I got home, my system was beeping a message on my home phone. No call to my cell phone. I called ADT. The woman said "you need to locate the problem?" Excuse me? I paid a lot of money for a system that keeps failing.

Installation and customer service is excellent. Have no issues with the alarm or the installation.

The installer arrived as promised, on time. He was courteous and proceeded to install main controller. He then talked to us about the installation we needed. That is when we found out that there was extra cost involved. We wanted the protection but felt misled and obligated at that time since the main computer was already installed. We decided to go for a reduced package after we reviewed his offerings. Still cost 75% more than the TV ad. Then the "$100.00" gift card (another come-on) is actually $95.05 after you send in $4.95 for processing & handling!

Your customer service so far is very good. Installation so far excellent! My only complaint is regarding Mpell requesting $4.95 for s/h for the $100 gift card.

New installation was done on Mar. 5, 2016. System does not work; has never been activated. On calling, they said they had no openings for service until Mar. 30. Found another agent who got us a serviceman to come out on Mar. 12. He spent another 2 hrs. & told us to replace our modem & the system would work. We replaced the modem & are still getting the message that we have trouble. To add aggravation to that, we have already received our first bill due 3/26 and still no service! Also we have an extremely long wait to get someone to help when we call.

The system to activate new systems was "updating" during our schedule install. The install was quoted at 2 hours, ended up being 6 over 2 days. Next time ADT, notify your installers the system will be down and this won't happen again.

I found your business methods objectionable. Your people drilled holes in wall and installed the keypad without telling us they were going to try to sell us additional equipment. Basically they told us the advertised equipment was unsatisfactory. To me this was bait and switch. If the keypad hadn't been installed I would have told them to leave. I certainly will not recommend you to any of my friends.

I am happy with the the experience, minus the fact that our dogs keep setting off the glass break sensor on our sun porch from barking. Also - if you're giving a $100 gift card to customers, it's pretty crappy that the customer has to pay $4.95 shipping to get it! You should be truthful and say your getting a $95.05 gift card. That's not very honest.

I found everyone I came in contact with during my purchase of my home security service to be polite and friendly. I received excellent service during the purchase and installation of my security system. I was very impressed with Tim **, who installed my system. He gave me clear instruction on operating my system and patiently answered any question I had. Now I feel safe and secure in my home. Thank you ADT.

Installation of Alarm System - Very informative and professional.

Our technician was awesome!

Protect Your Home has the worst customer service people and installers. I happily called to set up an installation and they said an installer would visit my home two days later. I was impressed that they were able to set up new service so quickly. On the day of the installation, I waited for most of the window they told me but nobody showed up. When I called Protect Your Home, they said that I didn't have an installation for the day. After a little back-and-forth they indicated that they still can get somebody out there the same day. Later that day an installer showed up and worked for several hours to install the panel and sensors. While the install left some extra holes in the wall that I now need to patch and paint, I was generally happy with the level of effort to get the installation done, even though it took quite a while.

My father-in-law just found out that ADT has been charging him for monthly service even though ADT stopped monitoring his system 18 months ago when he switched his telephone service from AT&T to Cox. He immediately tried to cancel, but ADT told him they would impose an early cancellation fee. From reading through this forum, it sounds like others have had a similar experience. If this sounds like you and you would like to do something about it, please e-mail me at **. Thanks!

My experience with ADT from day one was average at best. I have been a customer of theirs for almost 4 years. I was told one thing by the salesman and a different thing by the installer when it came to set up, cameras and capability. I was told that I would be able to view my cameras at my small business from any computer remotely. This was a lie. I called the office several times to voice my concern and was given the runaround over and over again. I finally gave up and just accepted the product as is. 3 and a half years later my business went through an expansion. I called to have a door contact, motion and camera relocated since the wall that they were on would no longer exist.

Was pleased with service overall.

They lied from the start, promised free 15 openings, no false alarms, 5 years life on batteries, 28.00 per month, and 100.00 gift card. They came out and started drilling even though I asked questions. Wouldn't let me see the contract and covered the pages as they were in a hurry and late for a job, then said the equip. was 2800.00. When I asked about it they said it was credited and would be in the paperwork that they would put in the folder. They left and no paperwork. My wife the trusting soul said they would mail it.

I do not usually write reviews but I was compelled to write about ADT and add to the many others. This company is very bad. because they are a big company, they do not care about individual customers. My experience was so bad I rejoice and jump for joy when my contract was up. It was a big waste of money. I am telling you do not go with ADT. Go with another company. They will tell you one thing when they come out and charge you a high price when they lock you in the contract.

ADT agent sold an expensive alarm system to a 90 year old woman without her hearing aids. Then agent left no receipt and proceeded to throw numerous obstacles in the path to rectify situation.

I have a huge leak into my food cupboard. The plumber found that the ADT installer had drilled into the main pipe, through both sides of the pipe. He would have known pulling out the drill that it had black plastic on it that he had drilled into a pipe. He should have said "oh I drilled into a pipe, we better look into it," but noooo. The leak is such that the kitchen cupboards had to be removed to repair the pipe behind and reinstall the cupboards. The cost to my total is $1,525.00 which I now have a claim to ADT. Let's see what happens now. Horrible service with them, the installer was an idiot. Took him six hours to install it and I already had all the alarms on all the windows and doors, he did not even have to do that part.

Suffice it to say this has been the worst experience and ADT plays pretty dumb to it all throwing me back to Defenders. I was a victim of "bait and switch". First installer cut large hole in wall and stuck up equipment with duct tape. Will say second installer did better job on install. When I made it clear to both techs and the "manager" that I would only accept what I had initially requested they got ugly. I had faxed "intent to cancel" letters within the required time on both installs so they agreed to come and get their equipment. I also stopped payments and put blocks on my account. They say they will refund my money, the hole is my problem. I still have their equipment which I would like to return to them as soon as we can agree on hole repair (sure). Bottom line, don't sign contract, buy your own system and have it monitored for $14.95 and stay far, far away from ADT and their installers Defenders.

After the agreed price and install Saturday 2-27-16, and once completed, the price went up 800 dollars after tech called into office. I immediately cancelled the service and he removed devices. Wow really? This is how they do business? Bait and switch? Now, I have holes in my walls where he removed my original keypad and power supply, and he took it with him. Now I have no working alarm at all now and wires hanging out of my walls. I made several calls, somehow disconnected several times, and nothing resolved. The only thing I was told was the tech and manager are not answering their phones. How convenient! I just want my keypad and power supply back that they stole!

Had ADT in past and system worked. Just moved and ADT placed new alarm, 90 percent false alarms that scares my children in middle of the night! Customer service is awful and each service call takes 5-6 days to get someone to fix system.

I met with ADT Security company representative, Cory ** on 1/27/2016 and the representative described a service that, after installation, it would allow us to monitor the outside of our home remotely. ADT security company installers brought out some external cameras, attached them to the outside of our house, but after 2 visits to our home, they never got them to work because the installer never mentioned or accessed the router and the technician who came out later refused to access router saying "we don't service your router." So I asked him to take the equipment and he refused to do that.

The system is up and running after a couple of glitches. I had to call for a technician to correct a door contact and all went well with that. The technician corrected the problem initially but the contact failed again. A subsequent visit seems to have fixed the contact and so far so good. My wife and I are pleased with the operation of the system at this time and feel good about the extra security.

We recently had our home security system upgraded. ADT, Protect Your Home, provided an outstanding experience. The telephone representative was knowledgeable and accurate in providing cost outlines and establishing an installation timeline that was followed perfectly. In the Milwaukee area ADT is especially well represented. The technology, today, is nearly the same, company to company. ADT has been around a long time and its current profile continues the tradition of consumer satisfaction. Well done.

My mom ended up having to move to a retirement community a year and a half into her contract and the new homeowner was not interested in taking over the contract and continuing service. My mom was charged over $1,000 after leaving to pay for monitoring service that was already disconnected. Don't fall for the big installation discounts and think you are paying for monthly monitoring. You are buying a $2,000 product that you will end up paying for even if you are unhappy with service or life changes your circumstances. Be careful what you get yourself into.

I wish the alarm was louder.

This process took from 4 p.m. to 10 p.m way too long. Panel not in right spot. Was supposed to go next to phone. Called to cancel then tried to make adjustment to keep from cancelling. Has not called on the day to come back. I haven't even used it.

The commission-based pressure sales approach to upgrading and extending equipment, sold with the premise of family safety, was very disappointing. Also, what I agreed upon and was promised in my initial appointment call was not included in the base package upon installation date.

My mother was a customer of ADT. She passed away last August and since then I have been trying to cancel the account. The customer service dept gave me the cancellation fax number and email. With multiple attempts sending notes and the death certificate the account has not been cancelled and the fees have been adding up. I have had to talk with mortgage, credit card, banks and other companies to cancel due to a death and all of them were much easier to work with. Still trying to resolve this issue with no luck. DO NOT USE ADT.

Could afford ADT? www.adt.com. Researched. Called number provided on website. Spoke to someone. Described what I hoped to get to find out costs. One camera advertised as free along with the needed other equipment. Gathered info for credit check. Nothing deducted from my bank account until man came to my house Friday to discuss and I decided to install. ADT decided who came to my house. On Friday man claimed ADT refused to honor ad because they was "corporate" and installer was LLC. I have done that crap before with a company refusing to be the total company. Friday's claim was to waive all install and activate fees and 0 was owed before first bill. Until someone unknown took an unauthorized payment out of my bank account, although not the one used for auto pay for 104.00. Faxed cancelation to "corporate" as instructed on form.

So far I am very unhappy. I called after seeing a coupon in Valpak and was very excited to finally get a home security system. When I called to schedule my appointment with Tony all seemed great. The day of the appointment no one showed. I called to inquire as my husband took the day off of work to be home. I was told there was no appointment scheduled and that Tony must have made a mistake as there was a 2 week wait for a technician in my area. I rescheduled for February 13.

I called about getting an alarm system installed in my new home. Was told everything would be no charge and the monitoring would be $27.99 per month for 36 months. When the installer came, he told me that we didn't need a landline phone, that it had a cellular phone. He then told me that to protect my home properly, I needed to spend over $10,000. He gave me several "discounts", but the installation we over $4400 (outrageous when compared to other alarm companies). After he was through, he told me that the monitoring would be $52 per month because I had cellular and not landline. The whole thing was a really bad experience and I would not recommend them to anyone. ADT is good, but their installer is not legitimate in my opinion. Use someone else.

I was happy with my installation except that the tech that did the install took my paperwork with him.

The installation was unsuccessful, but the second technician corrected the issue.

I wasn't happy with the installation process. The guy was at my house for about 5 or 6 hours because he forgot a piece of equipment that would have made the process faster. In addition to that, he was asking me if I had a wire hanger. I didn't! Other than that, I love my system and it works great!

The installation showed up on time. He was very efficient, professional & knowledgeable.

I called originally for security with cameras, now on second appointment "no" cameras. Originally was told x2 cameras included with install, but now have been told I will have to purchase them. Awaiting for someone to call from ADT, to reschedule, which means I will have to take off of work, costing me about another $2,000.00. Also waiting to find out if and when I get the cameras will I have to pay for them. Very disappointed especially how they had treated me so nice since I am a disabled vet.

The tech was awesome. Very helpful. Disappointed in the end price. Was initially told it would be cheaper.

Whenever I called for help on operating system, and that was many times, I was always treated with respect and never felt that I was being a "pest". In fact, one of your male advisors recognize my voice and assured me that he would be delighted to take my call anytime. I did not get his name but he helped me understand the system. I have not had to call since.

Was very displeased with the install with was supposed to take 3 hours ended up being 9 hours, destroyed property and has not fixed as to date. Did not explain how to use product, did not explain price prior to install and then tried to overcharge after install. So not very satisfied with customer service. If you use this company be sure to get all info you can before buying.

I was told by phone I can continue with the remainder of the contract I started at our previous home which would be less than 2 years. Now you say I have a 3 yr contract. The technician was here to move the smoke alarm that he had placed too close to the heat vent. After he left, the fire dept. came.

The first technician who came to the house was late and appeared to be inexperienced. He had a difficult time installing the control box and after more than two hours had not gone over the security devices. A second technician came two days later and completed the installation. He was very helpful and informative. Had he come initially our overall rating would have been much higher.

Unfortunately, I was the victim of a burglary when most of my jewellery of irreplaceable vaIue was stolen; by chance, I saw the ADT ad the very next day offering free parts and activation. Did not wait a minute and ordered. The installation was done promptly and now I definitely feel my house is protected now. I recommend to have ADT installed and not wait until after a burglary!

The door to my keypad has broken for the second time. Both times it happened, I was told it was not a replaceable part and that a service technician would have to come and replace the entire keypad. I was also told I would have to pay a $25 service fee. When the technician arrived, he just popped a new door on there. He said customers won't put up with broken doors. I almost asked him to leave a spare for next time. Well, that day has come and they want to charge me $25 to send a technician over. They are unwilling to mail the part. This was after spending 30 minutes being transferred around.

Last year I was offered 2 $100 gift cards for the same security system. This time, I chose to have ADT install and was offered only 1. My son-in-law's father is a executive for Tyco and got us a 'family' rate with the $200 gift card last year but did not follow through because of medical issues. Now we only get $100 and questioned that. In addition, it is costing us $5.00 service fee to get that. If I had known I wasn't getting the $200 and had to pay the $5, I would not have had ADT installed. I am definitely cancelling when my 3-year contract is up.

Other than fact it is hard to get thru for questions (22 minutes the other night on hold, 16 before never answered) AND wrong monthly dollar amount on Bill was explained as a credit WE SHALL SEE AND had to move sensors ourselves - new doors!

They didn't tell me everything before.

I was happy with Matt, our installation guy. He took the time to explain everything and was very friendly. I however was not happy with how they snuck the cost of the equipment in. When I spoke to them on the phone they made it seem like I was getting all this extra equipment and they were doing me a favor by throwing things in. They did not tell me when I got it all I was going to have a cost of almost $3,000. I ended up not being able to get some of the things that were really important to me because of the cost. So this I was very disappointed in. The system is very easy to work, I was worried our daughter would struggle with it, but even she has had no issues. So far I am happy with our service, but like I said was very disappointed in the explanation of the cost beforehand.

I did not receive all of the door sensors that were promised when I signed up for the security system. I spoke with an account specialist and she told me she would get me the other sensor and have it installed. No word from your company. Also, the installer should know how many sensors are included when he arrives. I also see that I am getting billed for $81 and some change or I don't know what.

Was sold something over the phone that I did not receive. The alarm tech mounted the panel and then tried selling me a $3000.00 alarm system after I was sold something completely different over the phone. The alarm tech also left sheet rock dust all over my trim and floor. After calling customer service they were able to help me out.

Terrible customer service. Canceled service after 10 years due to continued increasing rates. They continued to bill me for an additional 3 months after cancellation. Agent was rude and not helpful with resolving issue. Spoke to manager who was polite but would not issue a refund. Actually had two different homes with their service for 10 years each (20 years combined) and they could not / would not issue a credit for 3 months. Very disappointed. Happy that I canceled and will not have to deal with them in the future.

Overall satisfied with the order but not happy. I was promised one thing when I ordered and now I ended up paying $12 more a month. Just wished they would of been 100% upfront about the costs.

I responded to a mailing from an ADT dealer in my area because of a special rate offered. I was disappointed that the rate was not available to me because the technician could not connect to my phone line (even though my existing system had been connected). As a consequence, I am paying more than I expected to pay. I did get new equipment, but it does not seem as sophisticated as the equipment that was replaced. My technician was very capable and courteous. I am disappointed that I have been left with the unpleasant and labor intensive chore of removing all of the old sensors.

The technician was professional, informative, answered all my questions in a understandable way, and appeared to be highly competent.

Great wonderful information given to me as I called. My question was resolved in a professional and timely manner. Thanks.

To add to ADT overall Satisfaction Rating of 1 star, when we changed the company alarm services to Protection One the ADT was contacted to close the account. After receiving the renewal bill for this year, the ADT was advised again that they were not servicing us for the past 5 months. This time they ask to resubmit the cancellation letter via fax in order to close the account (since we refused to pay the renewal). Month later they billed us for another 2 months of no services, stating that the cancellation just took place. They will get their final payment, the payment for not dealing with ADT any longer.

We initially installed another provider but despite multiple phone calls and visits, they were unable to address our problems satisfactorily. We called ADT, who provided our home security before we moved in 2014, and the order was placed with a very knowledgeable and helpful agent who got us just the services we wanted and the install took place just a few days later. The installer was equally knowledgeable and helpful and we could not be more pleased with the experience or the system. I just think ADT is the very best!

Love the peace of mind. Very happy so far.

Andrew was great. He was patient and answered all of my questions.

So far so bad. I set up the ADT in 2th of Feb. But there is a false alarm in 5th of Feb. Now I got a 250$ penalty (wrong alarm and without permit) from the police department. But the service is very difficult to reach to solve my problem.

I am extremely dissatisfied with this provider. I received an offer in the mail for 27/month and 15 free sensors. Then when they get there the bill ends up being 54/month and nothing is free. They didn't seem to understand I couldn't afford all of their recommendations and when I asked what we could to do to get the price lower the technician was rude and informed me, "He's done nothing but help me since he got here." THEN I was told I would not be charged for service until the end of the month however I was charged for TWO months the very next day. I called and had them cancel the service and get their system out of my house. I am still waiting for all of my money to be refunded.

When I initially called, I received great customer service. However, I was not informed that my credit would be run. When the technician came to my home, he would not take no for an answer. I purchased wireless equipment when I had the same wired equipment, which I asked to keep. The bill was prorated, which I was not informed of.

Very pleased - we have tripped the alarm by accident in a few different ways & the monitoring was right on top of it - no one is getting in here without them knowing it. I feel much safer.

Both techs were SO GREAT!!! They were very helpful and extremely knowledgeable. Additionally, really took the time to explain how the system worked in layman's terms. I have already told two people in our complex. Really great job! Thank you!

Such a personable young man. Knew exactly what to do and how to do it. Wasted no time. Very polite and solicitous and anxious to please. Made sure we understood everything (very patient with this, we are elderly). We thought he was wonderful.

After my purchase I saw a few specials that gave away equipment I had to pay additional for.

First of all, I am not even an ADT customer, but my experience with them was so horrible, I figured I'd warn others. I recently moved into my home about 3 months ago. My house came with an ADT system however it is not currently hooked up. I received numerous mailings from ADT advertising "free two months for your the system that's already installed". I hadn't made a decision whether or not to hook up the system as it was not a priority.

I was misinformed in regards to accurate pricing of promotional service. I am cancelling the service.

I had an appointment where the tech never showed up. When I called they said he had called in sick. And that they couldn't send anyone else. I was offered a free month when I returned from a work trip. Didn't hear back for weeks. When I called again to schedule my set up, attempt #2, I was told that all my info had been erased yet they charged my CC for the first initial set up. Not to mention I did not receive a free month for the first tech calling in sick. When the second tech came out he was not very knowledgeable and had to call in many times to set up my alarm. He couldn't even explain certain buttons in my unit. I'm happy I am finally armed but the service has been a nightmare.

Fee - Was told being charged only $40 + tax & got charged $80+... Wasn't very happy about that.

I was quoted free installation but wound up paying almost $1000. Very close to bait and switch. Not satisfied at all.

Not very happy. Things were not explained very well upfront or after the install. At the moment, I would not refer ADT to anyone. There was one supervisor that did go above and beyond to help the matter... Nate **, thank you.

The entire process was very easy from the first call all the way through installation. The installer worked with us on the location of the keypad all any extra we wanted. I highly recommend ADT, hopefully they remain true after the merger/buyout is complete.

So I get a call from ADT, they said my service is going to be 37 a month. The dude who is supposed to show me the equipment and ask if I'm good with the plan is coming the next day. He shows up immediately, puts a hole in my wall and mounts the keypad without asking me, then we do the walkabout and turns out it's going to be 7 grand to do my house.

My son made the decision to have the unit installed. Since installation, he has peace of mind that I am protected. I have a medical condition and cannot always speak on the telephone. He actually knows if I fall (he gets the alert on his cell phone) because when I knock over something it sets the glass breakage alarm off. He immediately calls and if I do not answer, he notifies EMS.

Wow!!! 30 days for a credited refund! Then one is expected to call back to expedite it.

We have been provided a false sense of security with malfunctioning equipment and poor customer service. Failure to identify your company as a third party representative.

I signed up for ADT about a year ago, and have had a few problems that were resolved in a timely manner - until now. As the weather got cold, the keypads stopped working. The alarm is constantly being set off, causing police runs and a lot of inconvenience. Of course it takes two weeks between appointments, and nothing has been resolved. My own troubleshooting has convinced me that those cheap keypads don't work in cold weather. The foyer where it is located gets down to about 50 degrees overnight, which prevents the keys from functioning properly. Of course ADT never finds anything wrong, but as soon as the room warms up the keypads start working. Shame on ADT for using cheap made in China equipment.

Very, very, very bad service. My business was broken into and they didn't even respond, and I have been calling them for over a week for them to come and install new system and they said in 2 weeks will have someone out. They finally installed an alarm and it's not working and keeps going off. Save your time and money and don't hire them.

Greg, the first tech to reinstall our alarm system, spent 6 hours in our house and did not finish installation. At the end he shoved a contract in front of my wife and did not show or disclose $600 worth of charges we did not approve. In fact he said it would only cost a $20 upgrade fee for a key fob when he charged us $149 each for two new fobs. He took the old ones which were working perfectly fine. I called Defender and told them we don't want him to ever come back. They sent a 2nd tech and he could not figure out what Greg had done to disconnect power to 3 wall alarm key pads in our new house. So he left without finishing installation.

The installer was very kind, respectable and responded to all questions addressed.

When I first set up the service the technician said I was getting into a 1-year contract, then now after 2 years I called to cancel my services and they informed me that I signed a 3-year contract and that if I want to cancel I will have to pay the rest of the months left in my contract. That is terrible because I even recommended the technician to my family members and now 3 more households are into 3-year contracts. I trusted that person to my home only to have him lie to my face. I will never ever do business with them again. (The 3-year term specification is actually on the little letters on the back of the contract.) Plus they keep raising the price as they wish.

Horrible product and service. I get a different answer from everybody I've talked to. I have a defective unit installed 2/1/16. I've called probably 12 times at least over the last week trying to get it fixed. Nobody offered to send somebody out to fix it until yesterday and they can't come until 2/13/16. One issue is that it doesn't warn you to enter your code sometimes when you walk through the door. The first person I spoke to about that said it was a known intermittent issue that should hopefully be resolved in the March software update, but the first supervisor I spoke to said that wasn't true and it's probably a problem with the device. Then the base unit keeps chiming for a battery issue, and every time it's reset I'm told it should be fixed. Supervisor said that was a lie too because it's probably a physical defect with the battery in the unit.

I still feel strongly about this so I am giving you my feedback. I felt our installer was too pushy about adding on to our package. He said to me twice "can I finish." After the 2nd time I told him hurry up.

I am extremely disappointed with the dreadful customer service received. As a client that I am, I've been chasing ADT as my alarm system is faulty at the moment because of a poor initial assessment when advising the best location to install the device. I raised the issue several times. I've been waiting for more than 4 days (after reaching out to ADT daily, to receive a call back to advise who is going to come to solve my problem) 4 days to allocate a job, 4 days to return a call to an existing customer I believe is unacceptable. All I want is to understand when is the problem going to be resolved and to get it done. It's the first time in my life I going into a website to raise a complaint.

ADT likes to withhold information from you. I was not aware that if I moved, it would restart my 2 year contract. So I moved and boom, stuck under another 2 years. I was told "well, it's better than paying $200 to cancel your contract." So then I was under the assumption that the cancellation fee was $200. Now I have to move again. I have an awful landlord doing plenty of not very legal stuff. So I'm being forced out of my current residence. And the new place I'm moving into has a security system. So I called to cancel. I was informed I had to pay 75% of what was left, which was over $600!! I told them that I was misinformed about the cancellation fee. That one of THEIR PEOPLE told me $200. You basically get an "oh well, not our fault" on every inquiry.

The representative was very knowledgeable and helpful. He was very professional and considerate. However, the process was very long and tedious for someone my age.

Vehicle stolen. ADT "malfunction" so no video. "MALFUNCTION???" 1 year old system. I want my 1125.00 dollars to replace my wheels.

Entire process was rife with upselling and driving ADT revenue as opposed to great customer service. The install was followed by a wave of unsolicited emails for additional revenue opportunities. Really annoying.

Elliot did a great job explaining the benefits and functionality of the system. Enjoyable experience.

Easy to understand, worked with our needs, very professional and quick (we have limited internet so our alarm system doesn't use our internet but is wireless). I feel our house is fortified like a tank now. :)

Mitchell ** was excellent in every way. Helped me understand my system and was very patient with the bee pup I got that same day.

We move a lot and ADT renews your 3 year contract every time you move. You'll have to start over or in other words you can't get out of the contract. You must stay in one place in order to get out. The next is when the sales/ installer comes to your house they will try to install the base system i.e. battery and keypad before they talk further about what you really need. It's called jamming the customer in the car business.

My installer was professional, informative, and considerate of my needs. He was kind to me and made sure I understood the system before leaving.

Steve the technician and Jeremy were awesome!!

They didn't show up for the install. After an hour on the phone and threatening to not even have the alarm, they sent one of their night crew. All he did was complain about having to be there in the evening and he did a half ** install job. We needed two more visits, which included me taking time out of work before the install was right. Recently, we made a service appointment for a bad sensor. It took 30 minutes on the phone to make the appointment and I told them I couldn't be home prior to 3:30. When they didn't show up, it took me another 40 minutes on hold and transferred to 3 people to tell me they had come at 12:30. They said I could make another appointment during working hours with a 5 hour window. I explained that WORK for a living and needed the appointment after 3:30.

I've been customer of ADT for over 10 years and I have nothing to say but they're a great Company! Currently I have the Pulse system with cameras, Co2 detectors that can be controlled from iPhone and recently added: front door lock, Nest Thermostats (5), garage door tied to Pulse. They all work in unison and if my alarm sounds they call within 30 seconds. The Nest Thermostats are the greatest thing ever for energy savings. I'm very happy with ADT and they do an excellent job. I also use ADT medical service device (pendant) if I fall as I disabled. Excellent medical service and works everywhere outside the house or on the road!

The installation went really well. The installer answered all the questions I had and was very knowledgeable and helpful. I will definitely recommend your services.

I called to start ADT services and spoke to a very friendly and comforting representative who I discussed with why I was needing to start services (Feb.3rd). I informed him of a bad roommate situation that my boyfriend and I were having and that we no longer felt safe or comfortable in our home and needed ADT set up as soon as possible. He then informed me that due to the situation he had someone available that day, but then he quickly realized after review that no one was available after all (1st cancellation). He then informed me that he had a technician available the next day (Feb. 4th), which I informed him that I was not off work til 5. He said this would be even better because I would be the last call of the day, so I would fit perfectly around 5:30 just in case the tech was running late. The next day I got a call of cancellation due to your tech was too busy (2nd cancellation)...

When my existing alarm company raised my rates without so much as a courtesy call, and I received a timely brochure from ADT that was $27.99 per month with 3 year contract, I said what the heck since it was going to save me money and I had heard of ADT. I called and scheduled an appointment. The installer was courteous and on time. He proceeded to walk around the house and then presented me with a list of recommended products and a price tag of over $4k. I looked at him and said, not happening and explained to him why I was changing alarm companies. I wanted the $27.99 system installed. He said ok and started but then came back and asked me if I really wanted a wired system and that it would be better with a cellular system. I asked him how much that was and he said $48.99/mo. Told him that was more than I was currently paying and referred him back to our initial conversation on why I was changing companies - so wire it is.

Installation went great and the young man was very professional. After the first day the system was not able to be armed, even with the assistance from one of the agents. I tried to schedule an appointment for the next day as we were leaving our 90 year old aunt home alone to take a short vacation and the peace of mind of the alarm system would have been nice for her.

Our install technician was on time, polite, knowledgeable, helpful, and thorough. He didn't waste time and did the job in an orderly fashion. He schooled us in the operation of the system and we were confident we could use it without any problems. He gets high marks from us.

On my first bill I was overcharged on my credit card. I was billed at the cell phone rate not the landline as in my contract. I called and asked for the credit to be put on the credit card rather than the next ADT monthly bill. I am still waiting to see if it is going to be correct or I will continue to have billing problems.

Greg was here from 8:20 to 3:00. He didn't give us a choice about upgrading everything he did, he just did it. I did not sign the contracts. He did it after he left our house. I was so mad when he told me how much it cost. I told him to get out of my house without signing anything.

I am very unhappy with all aspects of the situation. I had called for my Security System to be reconnected. Paid the connecting fee and clearly made my request. Nothing went right from that point on. The system is not functional and I neither saw nor signed any paperwork pertaining to the contract. I have made many calls to ADT and Protect Your Home. The installer was here from 9:20 am to 4:30 pm. If you can help me it would be greatly appreciated. I want this system out of my home. The system installed in my home IS NOT THE SYSTEM I ORDERED.

I am glad I switched to ADT because my old system never went off when it was supposed to. With ADT we got our protection back and now when we leave we don't have to worry about if we will be notified if something happens because we are notified within seconds of an alarm! THANK YOU ADT FOR PUTTING PROTECTION BACK IN OUR HOME!!

Not the happiest person in the world because my old co., Safetouch was charging me $39 per month, you charge me $54 per month with no improvements. In fact I cannot arm stay, I have no choice but to arm away. I arm away and it changes to stay. I was told by salesman that I would not have service calls in the future, but I found out that I would have a $25 service charge. I am not a happy camper because of the pricing and promises that was not kept. My old system was completely cellular. Your co. told me that my system would be that also. I found out, if power goes out, system would not work after 7 hours. Not happy but I cannot do anything about it without paying a bunch of money. The only thing you all did was replace key panel in hallway. You used my old equipment. Thanks.

The gentleman who came to my house was very informative. I felt very good about my decision in choosing ADT.

The service representative came on time, was polite and professional, answered questions I had at time of installation. Dealer # was **. It was a little overwhelming since it was all new to me. I will call the 877 # with some follow-up questions. One question about installation. I was told I would get a VISA gift card. The representative said it would be in an e-mail on how to get and I haven't gotten the e-mail.

Very good service, keep up the good work.

Installer was great. Initial call was ok, but very vague. Installer had to basically go over the whole order and change everything with what was in my house. Went from free install to paying for it and monthly service doubling from what I thought it would be. You need to have your salespeople on site and really plan out what a customer needs. Not have an installer at your house for 5 hours and reinvent the wheel. I decided to go forward with it but details should have been hashed out before installer got here. Made for a long evening. Who knows, might be standard operating procedure...

I recently purchased a new wireless alarm system from ADT after a home break-in. The installers were very good and the system is very capable of handling the security needs of the house for a reasonable price for the hardware. Five days after installing the system I got a alarm which proved to a false alarm and that sensor would not reset to allow rearming the system. So the operator was very helpful in talking me through shutting down that one sensor and I got a repair appointment three weeks in the future. In the meantime a portion of the system that I just had installed and I'm paying the full price for is not working and I think that is wrong.

I was pleased completely with the installation. Very neat and tidy. However, I was NOT pleased with the repeated pressure to purchase additional items and services after I clearly indicated I could not afford more!!! Big bone of contention for me.

I had requested to have my ADT alarm system reactivated, and scheduled the work 3-6PM on 1/25. Mitchell, the technician, showed up early, at about 2:30 PM, which I thought was great. To make a long story short, Mitchell labored mightily to get the system working, replacing obsolete hardware and such, and stayed well beyond working hours to get the job completed. And now I have a working alarm system. Mitchell makes ADT proud. Thank you.

Service was not represented truthfully as to pricing.

I definitely recommend ADT. Very helpful and thorough and quick with installation.

Sales reps have bad customer service and fail to give accurate information about equipment packages and installation procedures. My credit was pulled without my consent and I was promised equipment that later on I was told that I would have to pay for in addition to what I was quoted.

Have had several questions after $1820.00 install. Installer Jeremy ** answered his # on first call. Has NOT returned several subsequent voice mails. Have sent 4 emails to CustomerInfo@protectyourhome.com -- no acknowledgement or response whatsoever. Finally reached tech at 1-800-689-9554 on Feb. 2 after half hour on hold. This tech was very helpful and pleasant, answered my questions, and walked me through a step which was not performed during the installation process (exterior siren chirp). Your instructions say to call installer or email your Customer Care. If this is the type of service I can expect in the future, I am thoroughly disappointed. I am glad you provided this opportunity to respond, since I get nowhere with the Customer Care email. Feel free to respond to this.

Excellent & professional service was provided.

I have relied on ADT for over 25 years and they have never let me down! I wouldn't trust anyone else. The new self monitoring systems they sell now. No way! I want someone making that important call. Thank you ADT.

We're returning customers. For some reason, we could not get in touch with ADT [in late 2014] to schedule an "upgrade us" meeting so 2015 was not as Safe and Secure as we'd have liked. No break-in, but our bad security decision is now corrected, back with ADT. Installation technician was first class on all levels. Paying a little more than in the past, but are satisfied with the value of services and equipment.

I feel lied to and cheated. When I spoke to the salesperson Jacouri ** on the phone he stated I would receive 8 window, 5 door sensors along with 1 motion sensor and 2 key chain remotes at no additional cost. When the installer arrived 2 days later he stated he had no notes on what I should receive and that I was only eligible for 7 window/door sensors. He did come up with a compromise which was I trade in the 2 key chain remotes for 4 window/door sensors which only left me 1 sensor short. I feel I should receive an additional sensor and the 2 key chain remotes.

Bait and switch! Was told wireless was included in the 28.00 rate, then got a bill for 48.99. Total fraud! The installer signed my name on the contract! Buyer --- run!

The installation tech arrived on time and was friendly, but could not find the panel for a previously installed DSC System. So he could not take advantage of that hard-wired system. So monthly monitoring charge ($27.99) could not be met. He called his supervisor and the supervisor was sure he would be able to find the panel so they would be able to provide the monitoring at $27.99. The supervisor came 2 days later, but found out that they still could not meet that price. They would need almost $50.00 each month. So I asked them to remove the limited amount of equipment they insisted on installing on the first visit. A full refund was promised since we documented the return within the prescribed 72 hour period. We now have another highly rated company's equipment installed and the monthly charge is less than $30 for a cellular system.