ADT Reviews

We have had ADT for 11 years. Three years ago the alarm went off but ADT DID NOT notify the police. This Year (Jan. 2016) the alarm accidentally went off and ADT DID NOT call right away! It took ten minutes! When they did call I wasn't by the phone and missed the call by one ring. I immediately called back and it took exactly 75 minutes for them to answer. When I complained about this possibly being a real burglary they hung up on me. I called again for a supervisor who said the police were notified; however thirty minutes later three police arrived at the door and said the call was just received! The supervisor said they would deduct (3) months billing to stay with the company. I accepted. A few days later I receive a letter stating I was being dropped - SO... I guess I'm not being reimbursed or compensated.

My father passed away in August of 2015. My 81 year old mother was afraid by herself at night so she decided to install an alarm system. When she told me that she was using ADT, I thought "OK, that's a big name company, should be fine." Now she has sold her home to move into a retirement center and when she called ADT, they were extremely rude to her and charged her $1200 to cancel contract.

I scheduled an appointment for a consultation and was told the person would arrive at my house in the evening. I even got on their chat and asked again (to make sure) that the person was coming. The time came around and NO ONE showed up. I hopped on the chat (AGAIN) and this time they told me that it does not even show up that I had an appointment! Fine. I re-scheduled. I then receive a call from the PUSHIEST and most RUDE salesmen ever. I told him what happened and he didn't even do me the courtesy of apologizing. Instead he told me he could schedule my installation for the next day! I haven't even had the consultation and this guy wanted to install!

Contacted (ADT or so I thought) Defenders Inc DBA Protect Your Home for a monitored alarm system, made appointment, agreed on type of system. Installer never called before coming as I was told would occur. Tech had to wait while I was receiving home health care post op. He explained some of the system to my wife before she had to leave for a appointment. Tech told me that control pad had to have power and phone line next to it. I questioned this as I have had 3 other homes with systems so I reluctantly agreed to put pad in the kitchen by the back door instead of main entry. I was then told that I would receive 3 door contacts, a glass break sensor and a motion sensor, not what I had been told by sales rep.

ADT mislead my parents and, what I feel, trapped them into purchasing $1800 worth of equipment! My parent contacted them in response to a flyer, they installed the wall panel BEFORE signing a contract, so my parents felt obligated. They have been having a trouble signal on their panel. I called THREE times on their behalf and EACH time, we were on hold for 15-20 minutes. Mind you, this was the number listed on the panel for Technical Support and "If your alarming is sounding." I'd hate to imagine my poor parents on the phone for 20 minutes with their blaring alarming going off. When I asked about the wait time, I was told they are always this busy. SHAME on ADT!

August 29th 2015 I had my home wired by ADT Security. It never worked for 24 hours straight. We had their guys out to our house every other day for a week trying to get it to work. They did get it to work by the time they left but within two to three hours, the system faulted again. Every time we called they answered right away until you tell them the problems and they switch you to someone else and no lie, it takes between 25 and 35 minutes for them to pick up and schedule a guy to come out again. We did this four times in a weeks time.

In 2006, I purchased a new home with an Brinks security system pre-installed. At that point, I did not want to pay for a security monitoring service, but I called Brinks and they sent a technician out to set up my system so that it would work locally, meaning that any time the system was armed and a protected door or window was opened, the alarm would sound. Around 2008, I decided to sign up for the monitoring service (at approximately $35 per month). In 2014, I changed jobs and took a pay cut, so I eliminated my telephone landline as a cost-cutting measure. Without the landline, I also had to cancel my security monitoring service (because it would not work without a landline).

I was double charged on monthly fees for an extended period of time. The alarm service never worked properly. I would receive calls from ADT for a "zone 6" alarm activation. In fact, "zone 6" did not exist. ADT offered to fix their faulty alarm system only if I paid ADT to do so. I ended up paying for so many police visits that I finally instructed ADT to no longer contact the police. What's the point in paying for an alarm service if it did not properly work. I was a client of ADT for over 3 years. ADT decided to charged me a cancellation fee as well. Piss poor service. I recommend using anyone other than ADT.

Repetitive billing for an account acknowledged as closed since Jan. 30 2015. Latest bill received today, Jan. 2, 2016. Signed up with ADT in Jan. 2010 through my USAA membership. Ended service in Jan. 2015 due to a rate increase. Have a letter from ADT dated Jan. 30, 2015 confirming account closure. Received another quarterly bill from ADT in Mar. 2015. Complained directly to ADT and was assured I should disregard. Received another (new) quarterly bill from ADT in Jun. 2015. Wrote a complaint with BBB and issue was closed (again). Received another (new) quarterly bill from ADT in Sept. 2015. Wrote another BBB complaint and was assured again that the issue was closed (again).

I have been a customer of ADT's since 2009 and we did not have any problems with them until we switched to ADT Pulse. We got a camera and were paying $58 for monitoring services. About 10% of the time, we were able to look at the camera and arm/disarm our system remotely. We could never rely on the app. It would mostly say "unknown status". Every time we called, they said that our internet was down - this was not the case. Our internet is 99.9% of the time working. We use it for our phones and computers.

After many years of use I decided to go to the competition. Company very lax in providing service and did not come on agreed time and in a very untimely manner! Very unprofessional. Website last a deal of service that has elapsed in June of 2016. Is this a joke? False alarms when my back door brought the police more than 3 time to my house for a shoddy connection. After I switched companies ADT REFUSES to honor the expensive bills sent by the police for false alarms. Don't get burned like I did with ADT. There are better companies who would love your business. Buyer beware.

I had a service appointment scheduled for today. They cancelled but lied about contacting me to tell me they were not coming. The appointment was scheduled for Noon to 5. They allege that they called me at 3 PM to cancel. They stated that they called my primary contact number and had a busy signal. My primary number is my cell phone. There is no evidence on my cell phone of a missed call or voicemail. When I called the first time (currently on call number 3) they gave me one story and now it has changed. I'm trying to reschedule the appointment but have been met with rude difficult people. I don't know how they run this business but I will be cancelling my service as soon as I secure a new monitoring service.

We have been in business with ADT for over 10 years. Thankfully, we have never had a problem with them until now. Recently, we had a problem in which one of our doors began to activate the alarm in the middle of the night, every night. One night someone had to sleep in the store in fear that the alarm would keep ringing. When we contacted ADT they turned off our alarm and told us that it would take 2 weeks for a technician to come out and help us. How is a business supposed to function without an alarm for over 2 weeks? That was our first problem and we had no other choice but to accept it. So, we wait the 2 weeks but when the date of our scheduling came, no one showed up (We were originally scheduled for the 29th of December).

We had ADT installed in January. It ended up costing us $6000 for the equipment. I have been on the phone with ADT every week or two since they installed the system. The system will work for a few days and then we get communication error. I call and reboot the entire system and they say we need service to come out. This takes 2-3 weeks for them to come out so basically it only works a few days out of the month. I finally decided I wanted to cancel them and they informed me that we signed a 3 year contract that no one informed us of. We have now waited a week and a half for someone to call us back about cancelling. Two different times that they were testing our system supposedly in "test mode" the police and fire departments showed up at our house. I would not recommend ADT to my worst enemy!!!

Installer didn't give name nor leave a card. Initially, he was courteous but when I didn't accept the additional sales items, he became curt and in a hurry to finish. The verbal and nonverbal communication went from "chilly to cold". The work was neatly done. I would NOT RECOMMEND ADT services to anyone due to your aggressive, impatient and non professional sales tactics from phone call to installation. ADT represents rudeness.

I have had my system approximately 6 weeks and have had a lot of trouble. Haven't been able to arm my system because of different problems with it. First, wrong system. Second, monitor fell off my front door. Now I can't arm my house when I leave.

We have had ADT for several months. We found out that after 6 months of paying for our service... and setting our alarm every night... we have not actually been connected to ADT. Brilliant. They had no idea of this either and blamed us for not 'checking' the system every few weeks. So, we have been paying for months - having no service and for a company whose system can't even detect when they are disconnected to us. Doesn't that make you confident? And, as you can guess from other reviews, we had a 25 minute wait for phone help. No offer for money back... and the system failed yet again two weeks later. I wish I knew this before we signed up.

I got ADT about a year ago because the crime was getting bad in our neighborhood. About 6 months later, we decided to move. So I called ADT to let them know that we are moving. They said no problem, but we are going to charge you again for the install of nearly $500. I was very upset with them, and they told me there was nothing they could do. Basically, I paid nearly $1000 for install in 1 year. They always send flyer out saying that install is free... DON'T BELIEVE IT!! After the install they kept messing up the billing. And today on Christmas Eve, they said they didn't have an updated credit card on file, and need to charge me for 3 months of billing, otherwise it will be shut off. They never sent a letter or email stating that the card needed updated. I would love to cancel my service, but they said I'm in a 3 year contract, and have to pay $2500 to cancel. I would NEVER RECOMMEND ADT TO ANYONE!!!

Smh. So I noticed ADT has been charging me for my alarm system that they no longer monitor. I called in April 2015 and told them I cancelled my home phone needed to monitor my alarm. I was offered a wireless devices but didn't have time to set it up and said, "No forget it. I don't want to set it up.” According to the rep the call disconnect and I never "officially cancelled " so they have charged me $43 since April 2015 (8 months) with no services provided... Of course they won't give me my money back.

I have not been monitored in months and did not find out until I had a alarm event but did not receive a call from ADT or police response. I had to call the police dept because I was afraid to enter my home. I have called repeatedly without my issues being resolved but I have been charged every month. Every time I call and state that I need to end my service I am reminded that I would still be responsible for 75% of the remainder of my contract. This company is the worst.

My husband found an ad for ADT and decided he would sign up for a security system. Once we agreed to price and type of security system with sales person over the phone we then set up appointment for an ADT system to be installed. As this was our first security system (home was already wired for ADT by prior homeowner). My husband (who is a senior citizen) met with local technician who explained to my husband that we couldn't use current system in the house and that he would have to install wireless system. He didn't tell my husband nor did he leave any paperwork to show the system that was installed was more expensive than we had agreed to with the sales person on the initial call (bait and switch).

I had the absolute worst customer service experience with home defenders. I will not under any circumstances recommend their services to anyone that I know. (I'm still waiting for the supervisors call that was supposed to come in no more than 24 hours - it's been almost three weeks.) I hate that I have any connection with this business.

I have experienced the worst service ever & I will never recommend anyone to get ADT. Someone tried to break into my house yesterday so I set up ADT for today & once the technician left the system stopped working. They told me I have to wait until January 5th for someone to come & take a look at what's going on. I'm unsafe & me & my kids can end up dead because I'm not alarmed if someone tries to come in my house. Even though I doubt I'll actually sleep & I'm sure if I'm home when they try to come back I'll kill them before they get me.

ADT cancelled my service without advance notice because I wrote a letter to their CEO complaining about their poor customer service.

I installed ADT service for my home and was promised a $100 Visa gift card. It has been half a year and still have not received the card. I sent in all required information way before the expired time limited and even paid a fee to mail the item. I called ADT service and woman on other end pulls up my account and tells me she see nothing about a $100 Visa gift card promotion on my account and she is not able to do anything. So where did my processing fee go to? Why promise something when in the end you are told "Sorry it not shown on your account"?!

Protect Your Home sent me a solicitation indicating that they were ADT and offering a great product. Well, if it sounds too good to be true, it is. They installed a non-working system, refuse to fix it and instead just send bills. They are horrible. Customer service is non-existent, it is a really bad company that has its employees leaving good reviews to cover up the thousands of bad ones.

Dishonest Company, Scam Alert!!! The company installed 2 systems one for my business and one for my home. The salesperson was told that I would not sign a personal guarantee or put the business system in my name. He assured me it was in the corporate name. The docs were signed e-sign and he was to e-mail me copies. He did not. Upon review there was a personal guarantee and the system purchase was in my personal name and I was overcharged on my credit card. He also stated a $100 rebate was automatic. Which it was not. Two days later I noticed unauthorized charges and called customer service. They stated all their system had a personal guarantee. I requested to cancel the sale. They agreed and stated they would call within 2 days to remove the system. They not only failed to remove the system they sent me more bills!

We installed this system on 11/11/15 and in the past month all we have had are problems with the system going off. I have called and the response is terrible. I have requested that they take the system and all talk about is me paying them more money. They quote the 3-day rule for cancellation and I explained that the system should be working for the 3-day rule to discussed. Their system is saying my front door is open and my monitor is saying it is the basement window.

Am writing regarding the false promises that were made to me by ADT Security services and the following inconveniences experiences on the day services were to be provided. I am extremely disappointed by the lack of customer service, rude management and conflicting promises. Some time at the end of October, I received a call from ADT stating that "were offering a "free" upgrade." The representative who asked me about this transferred me to a sales representative, who I thought was a very nice at the time. She let me know that 2G was going away due to signal interference from the new cell towers now that 4G has been implemented. As a result all customers would be upgraded for free by law.

After having several break-ins I called ADT to install a security system at a new storage building at my farm. The first time I called them I told them that I did have GSM cellular service and wireless internet service but did not have a phone landline at the building. They said that the system would work without a landline and that the internet service would also allow me to have a video camera installed that I would be able to view remotely. They charged me $25.00 at that time and set up an appointment for one month later.

This was the first install for this technician and he was very thoughtful and very honest at his job but it did take a long time to get it done.

I decided to choose ADT only if they can secure my shop on my property along with the house. I told them it's a metal building. They said no problem. 1st tech came and didn't know how to install the glass break, 2nd tech came the next day and took 5 min and installed it. 1 week later the glass break goes offline. 3rd tech came out and said they shouldn't have installed a glass break because there is no glass in the shop and no sensor would work with the building. Called ADT, terrible customer service. They sent a 4th tech out. He installed a motion detector and said I wouldn't have any more problems.

I was told by ADT staff how wonderful ADT was. Since I have had it in 2 months it has not worked once. ADT has refused to give me my money back. I have been deceived by ADT staff, the staff give me varying reports on my situation and truly don't give a darn if they are caught in lies. My recommendation is to BOYCOTT ADT!!

Had a 3 yr contract with ADT. After the first year, in June of 2015 I was diagnosed with stage 4 Pancreatic Cancer and a prognosis of 10 to 12 months to live. I immediately began taking steps to help my wife for when I would pass. I put our home on the market to move to a smaller home my wife could afford. The transaction happened in August 2015. We decided home security was important so even though we were looking at all ways to cut expenses, ADT remained on the table. Signed on for another 3 yr contract as required for the move but promised the same $42 payment. When first bill arrived it was $58.44. Questioned Protect Your Home and was told rates had increased.

The representative from ADT was very courteous, professional, and knowledgeable of the installation process.

Josh was very professional during our installation. He explained the system and how to navigate. Called Customer Service as we referred our neighbor to ADT, was going to go with Simply Safe, and had ADT install same day as ours. Customer Service said I cannot get referral credit as I did not forward email to them prior to signup. Doesn't make sense since we both got ADT same day.

Well satisfied. This is for my brother's house. The people were all very nice, the service great. Thank you for the peace of mind this affords me.

Good initial contact to set up installation. Good trained installers came on time and did well. System works well. Follow up contact with questions answered well.

You advertise 15 free contacts for a wired setup but then you install a wireless set up, dropping the free contacts to 7 and then charge a ridiculous amount of money for contacts that cost no more than $10 retail. I paid over $500 to get my alarm installed. So, you're "free." And the panel is installed first, before they even talk about costs. Panel, is really not free. Shame on you for taking advantage of people who already feel vulnerable. And shame on me for not insisting on costs first.

We were dissatisfied with the lack of expertise during the installation. While the installer tried his best, he simply was unable to install the keypad properly. I hired an installer to move the keypad from the middle of the wall, and only 3 feet off the ground, to a spot next to the door at eye level. I then had to hire other folks to patch and paint the 4" hole left in the wall.

The installer said he would staple the wire to the wall. Never did. Also left a mess on floor. Also I was supposed to have two glass break sensors but when you smoke a cigarette in the smoke room the alarm goes off. The panel says smoke glass room. I called ADT Sunday night and told them about it twice. Both times they put me on hold and hung up on me. I am calling back Tuesday 12-08-15.

I placed a call to ADT regarding a monthly promotion that was mailed to my address. Following a lengthy conversation with a sales person and his manager, I was promised the promotion. Following a 5 hour installation, the installer asked me to sign some paperwork showing that the monthly fee was inflated by $25.00. It went from $27.99 to $52.99. The print was so small that I had to enlarge to read it. Thank goodness for the 3 day cancellation notice. I of course complained and was ignored! I'm told they record every call but their quality control dept. would not speak with me. Simply stated: I was lied to. BUYER BEWARE!

Do NOT - I repeat, do NOT do business with Defender Direct! After I, personally, purchased their promo package for a condo I own, they had my renter sign off on a bait-and-switch contract. In addition to charging me FIFTEEN times the agreed purchase price, they're now sending my 80 year old renter threatening collection letters even though I'm the one with the purchase confirmation number and it's my credit card they've been charging. I disconnected the unit thirty days after purchase and they're still billing my renter for monitoring services (at nearly twice the rate on their promo mailer). I never received their $100 VISA gift card and in spite of talking to no less than 10 DD employees in Customer Service (an oxymoron for them), Collections and Sales, and sending an email directly to their CEO, they're still billing me for services they're not providing. This company is desperate to hang on to subscribers - even if they have to commit fraud to do it.

4 days into alarm being put in a sensor went bad due to being installed outside and wasn't waterproof. Then 3 days later another sensor came loose triggering the alarm. When talked to customer support I discovered didn't get the special that was being activated. When I asked about it she said "that's not going to happen." Way to go customer service.

My service was on time and the young man that did the installing was very courteous and well informed about the equipment. I would recommend your company to family and friends.

Excellent service – relocating system to new residence. Techs were very professional – answered all questions.

We received a letter from Defender, offering a system for $27.99 a month monitoring for digital or wired. When they determined they could not install only a digital system, the monitoring would be $52.99 a month. Classic bait and switch. It took 3 visits to attempt wired installation (my house is wired) and then reverse what they had done. I have selected another company for a security system.

Call wait times on pulse app customer service no. is very long. It took us a while till we could talk to them. And then we were told about an issue with the overall app which would start working within 2 hours. But it's been 2 days since then and the app is still not working for us. My concern is if there is an issue that's occurring then the customers should be informed about it and also if there is any update on the situation.

I am extremely upset with the Salesman - Ulises who came from your Davenport office who lied to me about the cost of the service, the products it came with (he installed Plus on my phone and said it was free) and many other facts he presented to me. I have tried a number of times to cancel the service and get my money back and have been told I will get a call to confirm my wish and all I get is calls from customer service asking how the system is doing!!!! Your company owes me $100 deposit, $308 down I paid the salesman and $73.40 charge to my account for service in November and for December.

Alarm contract started 11/19/2015 by Devin **. Security panel disarmed 4:33pm. Devin stated system would be armed by 8pm. 9:56pm system stated that I changed Master Code, which I hadn't. I put the right code in. 10:24pm & 10:43pm failed wrong access code. Also wrong code at 10:46pm. At 10:48pm master code was changed by ADT Customer Service back to **. Son (owner of house) died 11/27/15. Signed & faxed 11-30. Would like to cancel. 12/2/15 failed communication 2:52pm & 3:08pm. With help of Sam, changed Master Code to my code 12/2 at 6:01pm.

Worst customer service I think I have ever experienced. Customer Service would not speak to my husband about the account, when leaving a message and being told a callback would occur in 24 hours -- never received a call. Repeater didn't work from initial installation, never could get anyone to resolve it. When the person came to take the equipment out, we found out we didn't even need the repeater (which we paid for). Now we're waiting for our refund... I'm sure that will go as smoothly as the installation and customer service.

The installer was excellent. He explained everything thoroughly. Worked neatly and was very professional. It speaks well for ADT to have this kind of person representing them.

I called ADT on a site that I found on the internet. When I talked to a representative they told me that I had a option on a 39.99 a month plan or a 28.00 a month plan. They set up a date and a ADT rep came out. The rep goes into this spiel about all the extras I needed after I already paid 100.00 over the phone. She walked around the home and told me that I needed smoke detectors and alarm on all the windows. Then I asked her how much was that going to cost. She was very vague on the cost. She said, "384.00 or so." And I could break it up into payments, so I said. "Ok." She installed everything which took several hours.

The ADT system was installed on 11-16-2015. My overall experience with regard to installation is -- very unsatisfied. Here are the reasons: (1) I already had a security system with another company. I wanted to switch to ADT because (a) wireless and (b) camera for monitoring the home. But when the installer came, he started ripping the existing keypad because he told me that "has to check the intensity of signal". I did not understand this and he CHEATED me by this statement. He went ahead installing the keypad without telling me what I cost will be.

Me and the wife took advantage of a promotional offer for $36.99 a month. What I don't like is the 36 month contract involved. Other than that the service installation was quick and professional. Definitely a peace of mind knowing our first house is protected while gone. They installed sensors in almost every potential access point which we like.

"My husband and I have been ADT customers since the summer of 2014. Recently, we sold our home at... and relocated to a rental apartment... Although we encouraged the new owners... to use ADT's services, they decided not to do this. With our current circumstances of renting in a multi-resident building, we are unable to install and use a security system. For these reasons, please discontinue the services related to this account and address. I was told that ADT expects continued monthly payments regardless of services provided. I am hoping that this is not true. Continuing to pay a monthly fee of $48.14 to ADT would prove to be a hardship..." I hope that ADT will respond to our request and confirm that we, indeed, will be able to discontinue our payments for services no longer being used.

I fell for the Marketing hype from ADT when I bought my new house 3.5 years ago. Of the barrage of security sellers (phone, US mail, email), those representing ADT would not work together. Once I signed with the guy visiting my house, he would not match the offers I got from other ADT channels. I fought them for maybe a year and finally said "This contract will expire in 3 years and I'll never work with ADT again." So here I am. I cancelled service at three years with the end of my contract. They took offense that I did not sign an extension. So they have handed my account over to a collector. They bill quarterly and would like to jab me for another quarter before they say goodbye. Bad company, bad practices, bad brand. I am disappointed I cannot submit recommendation with zero stars. That's what they earned.

As of today I can say that I am pleased on the operation of my new system.

I have been a client of ADT Security for 10 years and for many years, the service was adequate but for the past year, it has been simply horrible. My alarm went off, yet again unmotivated, last week. This has been a constant problem for the past year that has not been resolved. I tried to book an ADT technician to come and service the system, and was told it would be a week before a technician could come to my house -- another week without alarm service. Not acceptable, not good customer service and the service people were extremely rude and unhelpful. Finally, a technician came on Dec. 1st and I was told the system was fixed and operational.

Overall, I am satisfied with the quality of the product that I received; it basically does what I need it to. The salesperson that I spoke to on the phone was knowledgeable and was able to answer all of my questions. Since I was comparing security systems and monitoring services when I called, the salesperson even went out of her way to have her manager speak to me to ensure that I was getting the best deal possible.

As I look at the install I question the position of some of the sensors.

The salesperson/installer was very nice but told me he would be installing things that he did not install. Total install cost much more than led to believe. He installed a "glass break" detector to cover two rooms. After reading specs about it after he left I knew that have the area was out of range for the "glass break" detector. He did not have a test unit to test the "glass break" detector.

Right after my system was installed it failed. It took almost two weeks to get a repair person to change a contact sensor. Not good if I call to order the system and the next day it's installed the same type of service should be given for repairs.

I called the ADT customer service line to schedule a move/change in service. I spoke to multiple people (some with ADT and some with PYH) to schedule the removal of equipment at the old residence, move/installation at the new address. I was told my billing would be 49.99 as it had been in the past for the ADT Pulse service. The installer who came to help remove the equipment at the original address only removed the contact points (which I could have done myself without an appt needed) and indicated the remainder of equipment could not be removed (which was not what I was advised when I originally moved in and had the original installation). Then the second installer (Christian) came on-site to install the new equipment. He was very professional, friendly, and knowledgeable; However, unfortunately, there was a miscommunication between organizations and my new contract and rate went up to 52.99/mo.

Difficult to read a blue screen. Want to replace the one installed to a white screen.

My wife and I are very pleased with your product.

I have been ADT membership for several years. Usually my wife pay our monthly payment by mail. This is the first time I went register online so I can make payment online. I tried several times to chat online. I got into the chat however, when I mentioned my reason for help, instead of having the link to do that what I had was a long sentences "Sorry we are busy with tech support bla bla bla...?" What kind of service is that? I am very disappointed. I check ConsumerAffairs. No wonder ADT gets so many 1 star and really is very poor service and I am about to cancel their service.

From the initial phone call to ADT to dealing with installer, I am happy with the experience. Pleasant, competent, service-oriented people. Good product, too! Easier to operate than I would have thought. The only downside is the cost.

After 15 yrs. with ADT we decided to look for a better system in our house. ADT counter offer to us to change all our system with a new one with a lower monthly bill with 3 yrs. contract. We thought it was a good deal & so we agreed. They send Justin ** to install a new system. He told me that the smoke detector is not compatible to the new system he just installed so I have to call ADT for another appointment. The person suppose to come did not show up on the agreed date & we call the office & he said he overslept. Very unprofessional! Then he came & he is selling us the smoke detector. We found out he is not a technician but a sales rep. for smoke detector.

I have been on hold for half an hour for the scheduling dept and no one picks up. This after having called earlier today and was told someone would come and stop the interminable beeping of the broken fire alarm between 8 and 9 tonight. No one showed and when I called at 9:20 I was asked to wait on hold. Another 20 minutes on hold and no one even had the courtesy to come back on the line. When I told my husband I was waiting for ADT, he said they called him a few minutes earlier on his cell and said they could not be there until Thursday afternoon! Yeah gods that is why we called them because we were initially told that they could not come for 5 days!

We just read a similar event! On 30 Nov 2015 we had an alarm event on or about 11:30 pm MT. Within seconds as we looked at each other wondering if someone was breaking in, we turned off the service and called ADT. The Cluster ** started with the person saying "You are not in our system!" Here we were believing we were in the protection system, lol, and no, we were not, lol. The next few minutes were more stressful than the not in our system conversation.

I sold my house and wanted to cancel my service with ADT since the new owners wanted the service under their name. However after 4 calls with a total 68 minutes spent time, still cannot get them to cancel my service. I am certain I will be billed and that will be another hassle. What a lousy company. Stay Away.

I am a customer of ADT Custom Home Services. I receive my customer home service from their Melville, NY facility. I installed ADT at my son's request because of our frequent travel. I currently have a son with brain cancer living in California and we are frequently away from our Huntington, NY home. I have had ADT service for over a year and have been bothered by false alarms for several months (changing batteries didn't help). If you receive enough calls at 3am and 4am you would understand my frustration. I've previously tried to get ADT to service us on our short Huntington stays but because their schedule is weeks out, it could not be arranged.

After signing up from promotional flyer at $36.99 month was billed $48.99 a month but since I was not aware of the increase until I received my first statement they will not cancel contract unless I pay 75% of the 2 year contracted amount. Horrible company & customer service. Would not recommend them to anyone!

I wanted their most basic package, 26.77 a month. After the install guy got through with telling me all about the pulse system, he had me sign the contract. After signing I noticed the amount changed to 53.43 a month. I said "Hey that's not what I am agreeing to." He said this is how they do it now, and I will get a rebate after 6 months. Well now my bill is 53.43 and after calling today and being transferred 10 times and 2 hours later, ADT told me there was nothing they could do for me and that it would be 1,200 to cancel my contract!!! These people are crooked thieves! I would have been better off taking the chance on someone breaking in my house. So very disappointed.

My system is dead. I've called several times to get it fixed and I get the same recited routine to fix it every time -- with no success. Now, the trouble really begins -- to get a service visit scheduled. I'm on hold for a hour as I write this, and it's the second call with an eternal hold time. At first, I'm offered a 2-week-from-now appointment. Ironic, since the wait-recording stresses that I should be protected every moment. Oh, now I'm offered the "HOT" priority spot -- 11 days wait without service. You think they'll offer a refund for the half-month of no service? I doubt it.

I've moved on to another home security service and called ADT and cancelled my services. I was told I was due a refund and didn't need to return my "very old" (I was a 10+year customer and paying close to 50.00 per month). I cancelled early Oct. 2015. I stopped the direct debit from my account after cancelling and have received numerous calls from ADT. Now I'm receiving USPS bills stating that ADT is sending my account to collection for 29.xx. I have no contract with ADT. They owe me. I've had numerous issues with their service and ADT customer service is very poor when issues occur. Bottom line, they owe me money and need to stop calling and sending credit collection threatening USPS mail.

The guidelines ask I be fair with my comments. That seems reasonable, so I'll explain what happened to me and let the reader decide if I'm being fair. I've been an ADT customer since I moved to the Knoxville area in 2011. No complaints. A bit over a year ago I got a notice from ADT telling me my cellular base unit needed to be replaced. I contacted ADT and they sent out someone, and I was told I needed to sign a new three year contract. I told the rep I might be moving before the three years was up, and the rep told my wife and I that if we moved somewhere without service I could cancel the service without an early termination penalty.

I've been paying for an alarm system since May 2013. Called Nov. 14, 2015 because my alarm was going off on its own without it being set. ADT had me do a test run and I was told they could not detect my alarm on their system. NO PROTECTION.

ADT installed in May 2015, sales rep A. **, Mississauga stated may use old ADT wiring (13 years old wiring) and will only install new panel. Also provided a 3 month waived payment but never received it. After one month, alarm is going off continuously from garage door, unable to turn on alarm. Getting worst, you hear the chiming continuously when walking on the main floor without opening the garage door. ADT customer service was going to charge for labour and parts. Had to argue why we are getting charge for it when we just purchased the system in one month. Had to speak to several people, who don't seem to care about my alarm issues. After long stressful and several calls, ADT agreed to have a tech come in to check the garage door. "One free labor" for the tech according to the customer service. Tech changed the garage door to a new sensor.

I have been an ADT for my two businesses. After the contract was terminated they kept billing me for months even though I continuously called and spoke to all sorts of representatives who never bothered to call back or to fix the situation. They made me pay bills that I have already paid saying that they never received the payment. They also refunded my deposit into somebody else's account asking me for more and more money later!!! I HIGHLY do NOT recommend this company. They are liars, never listen to you and they steal your money!!!

Horrible company!!! DO NOT, I REPEAT DO NOT GO WITH ADT!!! Sold house and moving from one address to another, new address didn't need an alarm system. New owners were said to be taking over the alarm system with remaining 2 years of contract. Five months later thinking that the new owners had taken everything over after receiving emails from ADT (Vincent **) confirming that it has been taken over by the new owners I start getting calls saying that in fact it wasn't taken over... this happened about 4 times. They called saying it wasn't taken over, I would ask the person on the phone to look into the acct. and check. All 4 times they called. The person on the other end from ADT said "sorry our mistake, in fact it was taken over by the new owners." I would confirm again asking that I don't have to worry about this anymore and each time was told that I do not have to worry about it.

I have been an ADT business customer for approximately ten years. I last updated my alarm system in October of 2014. This took several month for ADT to complete. Appointment after appointment ADT installers did not show up. Hours upon hours were spent waiting at my business for no-show appointments. Since I had to pre-pay for part of the installation I was unable to cancel the installation and contract.

Can't even stop my subscription after 5 years with the company. They never call anyone and I am still paying even though the phone is disconnected. Lousy service. They always tell you to call the other department.

We originally signed up with Brink's over 5 years ago. Brink's installed all of the equipment in that house. Everything was great until we moved and continued using ADT because they bought Brink's and they gave us a deal. This house: Guy comes out, installs everything and "upgrades" us with new stuff for free. He never told us how to use ADT Pulse and things don't work quite right. On a technical level, everything works, but there are kinks and the equipment doesn't seem to talk to each other very well.

Every time I move out to a different apartment Defender Direct; ADT authorized devil, has to restart a new contract for the new address and you have to be stuck with them for 3 years and they continue billing you for both addresses, they have ZERO communication with their billing department.

I have had ADT for just over 2 years now. I get my phone through Comcast modem. I have had them since Aug 2013. The guy from Comcast twisted the phone wires together creating a poor connection resulting is phone line failure. It's been approx 6 months without home phone (don't use it). One day it hits me that ADT hasn't called saying they lost connection to my alarm.

Never pick these people are lying. You thieves are bad bad service bad customer service charge invoices not properly. I pay them 4000 and the services no work. Never use.

2 years ago my home was broken into. ADT called the wrong number to begin with. The police came, never went to the backyard and that how they broke in. I found the damage when I arrived home. I called ADT and they said, "Oh we called you well." I had a listed of 4 numbers? But now the biggest problem is I just found out that I could have gotten half of the deduction which is 500.00 had I been told that. When it happen I don't remember the salesman telling me. I could until I recommend ADT to my daughter.

ADT contacted me with a one time code. Using the code, my alarm system downloaded a software update from ADT and now the alarm system works great as a local alarm. Now that it is working as expected, I disconnected the phone line from the control panel to ensure that ADT cannot mess with my alarm in future.

We were very dissatisfied with the experience we had with your company and would never recommend to friends. We had no idea when the rep came to speak with us, that the entire job had to be done at that time. We had just arrived home after a long day's work and did not think we would be dealing with installation for the next few hours. When we hesitated, we were given a hard sell and told this was our only opportunity. What a despicable way to do business. I was so disgusted, I left my husband to deal with it. All that seemed to matter was to get that sale, not whether we were happy or comfortable with it or not. To date, we have not used the alarm. The rep was in such a rush to make the sale and do the installation immediately, that my husband never caught the explanation of how to use the system. There has got to be a better way to do business! Like I said, despicable!!

We are military and moving from one state to another. Sold my home Oct 30. I tried to cancel a month prior to moving out. Customer service has given us 3 different fax #, a email address, and mailing address and somehow has not received a cancellation letter. Called to cancel auto payments 3 weeks prior to moving out too. Customer service said "ok, no problem" but I was charge the monthly dues. Called to complain for the charges and was told, until they receive a cancellation letter, they are still going to charge my account. And once they receive a letter, they are going to reimburse me. I don't like paying for services at a house I no longer live or own. ADT is the worse and I wound not recommend them at all!

The technician was great. Outstanding job was done. The advertisement I thought were vast differences of actual work I received. This should be detailed and specifically spelled out and not simply the mere basic service the ad portrayed.

We moved to Florida from Michigan recently, and we chose ADT for our home security. My partner has used ADT for 20 years and expected the same affordable, reliable service that she had received. When we called a local installer, we asked for the $99 special, but as he told us that we needed this and that, but never telling us how much these additions would cost. After he finished (seven hours later), he presented us with a bill for $1700. She and I were rather aghast at the number, but assumed that this was the cost established by ADT for the additions to the basic service. What we found out after the fact is that ADT allows more than one installer in our area.

Very disappointed from the beginning with a sales lady who lied to us about the cost and contract. She gave us a specific number and then after the installer came it was a lot more. I was standing next to the technician when he said to her on the phone the price she quoted us in person. I could hear her on his phone say, "Oh they can afford it." The technician was not professional. He left without giving us a remote control. He mailed it to us in an envelope later only after we complained about it. I never got any help from the company with the outside group they hire to do sales or installation. Beware of these people that ADT authorizes to come into your home. They also continue to raise the rates. When I called they offered to waive the rates if didn't cancel service. I hope people wake and see they are not about protecting us and our homes, not with these business practices.

My father passed away in January of 2015. I was worried about his house being unoccupied because we were not planning on selling it for months. I called ADT since that was the company we used. We had been very happy with them. I was told that I could transfer the contract once we sold the house. They came out and installed the system and I signed a contract that I was told was transferable. In September of 2015 we sold the house. I informed the new owners that they would need to transfer the service and continue the account until February of 2018. They called ADT to transfer and to also have a sensor replaced. (They had a door replaced during their remodeling and the sensor needed reinstalled.) After playing phone tag for days with ADT, a technician finally came out. The technician talked the new homeowners into a new panel and a few other options even though it was virtually a brand new system.

I am very displeased with ADT. I had my system installed in March of this year. It has not worked properly since. IT repeatedly gives me trouble signals and the tech person has come out twice to "fix" the issue. I called and they wanted to give me another ticket for someone to come out. I don't want to deal with another tech person and miss work to wait on him/her to "fix" the issue again. I have several metal doors, and was told this may be the issue with the sensors. They should have told me that upon install and I wouldn't have gotten it! I was told I have a 3 year contract, when I can almost guarantee that was not discussed with me when I signed up for service and I am almost positive I was told it was a 2 year contract. I also do not feel like I should be trapped into paying 54 dollars a month for service that doesn't even work! ADT told me it would be 1200 dollars to get out of my contract. I DO NOT recommend them.

I responded to a TV ad that advertised a $99 installation and $50/mo monitoring. Because I added some 7 additional wireless sensors, I was told the additional hardware would cost $545.70. I was told that my credit card would be billed once for that amount. When I got my credit card statement it had 3 payments of $545.70. When I complained they said that the authorization I signed clearly showed that the total owed was $3274.20. I think the form was filled out after I authorized the one-time payment. Had I been shown a total figure of almost $5000 for the system and monitoring I would have rejected the contract and installation. ADT is a bad company to do business with and I would not recommend them to anyone.

I've been an ADT customer for a year now and I can say between the installation and features, both were satisfying. I was on my way to work when I received a phone call from ADT saying my account was cancelled for non - payment when I clearly have bank statements showing payments made and even received emails showing confirmation for the payments and now I have to pay $1000.00 for 75% of my agreement?! This company is a scam people, save the long term headache.

I don't even know where to begin. I first got ADT because my husband had deployed. I thought it would be a good idea to have security, little did I know I was being robbed by ADT. If I went through every problem I've had with ADT I would be writing this all night. The problem that sent me over the edge and made me write this review is my husband is now getting medically discharged from the Army and we are having to move back home. ADT informed me today that they will not honor his military orders. SERIOUSLY?! I am so upset, just thinking about ADT makes my blood boil.

Without request, an ADT maintenance person (upgraded?) my system to include disconnecting interior and exterior alarms, panic buttons, door alarms/motion etc. Upon discovery, I requested service to reactivate my system, to which the maintenance person informed me that he was not able to reconnect the prior items, with the exception of the interior alarm, which he would reinstall for $150.00. I am taking legal action against ADT and recommend to others take similar action.

My home has been covered by a system for about 25 years, first with Westec which through several iterations is now ADT. The old system was reliable and pretty sophisticated. I changed to the ADT Pulse System a little over a year back and have found it to be unreliable, with cameras coming offline, delayed notifications, bundling of window contacts together, and the most recent problem the main keypad panel is offline. I have an ADT signal repeater in the mix as well. ADT assures me the system is still operational, but gone is my peace of mind that is usually one of the factors that goes into having a system. Perhaps if my carbon monoxide sensor really isn't working those whom I've told will know.

Every time I move out to a different apartment ADT has to restart a new contract for the new address and you have to be stuck with them for 3 years and they continue billing you for both addresses, they have ZERO communication with their billing department. The last time I moved the guy who installed the system, he activated the pulse service and he says it is free of charge and guess what, they started billing me 10 dollars extra for a service I do not need. And when I asked for a copy of the contract they put my electronic signature on a contract which I did not approve, which has 10 dollars fee for the stupid pulse service. Every time I call they transfer the call to different departments. I complained to BBB about them. They contacted me and they sent me a new contract to sign without the pulse service but guess what, they started billing me again 10 dollars extra. They think the customer does not read the bill.

I called and canceled this service in Jan of 2015. I asked for a return of the unused portion of my prepaid service approximately 5 months. ADT says there are NO refunds for cancelling the service even though I paid a year in advance. OK, then cancel it as I am moving out of the house on January 14th 2015. ADT then billed me again by American Express in May of 2015. I called American Express and disputed the billing as I had moved out and cancelled the service Jan 14th 2015. American Express called ADT and I am now hearing that the service was never cancelled. BE VERY CAREFUL WHEN DEALING WITH ADT. Their billing practices in my view border on the dishonest side and possibility intentionally dishonest. Could the billing dishonesty that I have experienced be a company practice?

I called approximately 2 weeks ago over the weekend. I left a message with about 3 more questions I had. Can I program different #'s for different people? Will I receive a manual? Last time I checked the motion detector in test mode, alarm did not go off - is my detector too high? I have not received a call back regarding these questions. Will I receive answers for these questions?

Very unhappy with ADT. We had been with ADT for over 30 years and when we moved last year tried another company. It was not working well so we thought this would be a no-brainer to get started back. I had talked with a manager the night before and talked through the process. I had two cameras before and they were less than 2 years old. Installer did survey even though I told him we wanted pretty much what we before and I am retired Law Enforcement and have been around alarm systems my whole career. This younger person tried to upcharge with the platinum plan putting breakage monitors on every window, etc., and did not include any cameras. My wife and I just about told him to leave. We said, "Install the basic," and did not get any cameras as he said it took too long to install and they did not work well.

This company is HORRIBLE, unethical, and unprofessional: Do not use them!!! Defender Direct also known as Protect Your Home promised that they would upgrade and integrate our current system. The Protect Your Home tech came out, and to our dissatisfaction and utter disgust, installed a stand alone system (replacing only 1 of 4 existing keypads) which only monitored 2 of 58 existing zones, and left 95% of our home unprotected. He also installed an unnecessary sensor, which had not been authorized by us.

The first installer was terrible at his job and not clear at all about what he was doing. A second installer was sent to redo the needed work which I had no problems with. Not happy with cost of additional sensors - very expensive and very upset that my 100 gift card is costing me 4.95. Really. I have to not only pay to get my gift card but also now get a money order... Total experience was terrible.

You have very poor customer service. You do not know how to install alarm system to make a house safer family that lives there. The company that I went through very shady workers, very shady people especially a girl named April. I would fire her in a minute. Customer service should be your guys' number one gold. That's why I had them come and take it out within 3 days and I even fax the letter to them and I would never refer anybody to get alarm system done by ADT. Be smart, do your homework and read the reviews.

One week after installation the wireless system failed. Unable to get a service person to "fix" problem until 3 weeks. However, the monitoring service is still ongoing and already charged to the end of November.

We have been using ADT for 2 yrs, only because we were locked into a 3 yr contract. We have had 2 appts set up to add on to the service, both times nobody showed up. I had to call them and find out what happened. After being on hold for 20 minutes I was told I could set up another appointment, but they would not give any discount or do anything to right the wrongs they had done. I would not recommend this company to anyone. We will be dropping the service and going with a local alarm company from now on.

Everything was fine until the last minute when we were ready to sign and my husband asked what the commitment time frame was and it was only then - after installation - that we learned we were committing to a 3 year contract! My husband came very very close to having the installer remove everything! Our representative assured us that if we were not happy or the service didn't perform as promised, the contract would be void. With that assurance, we signed.

The mail in flyers did not seem accurate, and the system is very expensive. The credits are given to the customer, but the customer is still spending more money than expected. But, the technicians was very professional.

As an old time well satisfied customer, I am pleased that I was able to invite ADT into my new home, with complete confidence.

ADT service was acceptable, but upon moving to a new location we needed to cancel. Asked how and they said to send a fax with the info, which we did. Then noticed we were still being billed. Called to ask why and they said the form had to be signed. Fair enough, but they didn't bother to tell me that when they got the form. Just threw it away and kept charging. Now that's how you treat a long-time customer! Would not use this service again.

I can only speak for CT, but I have never had an experience like the one I had with them. Needless to say, I cancelled, and am out of ADT and moved on. If you want to be treated like garbage, have no call, no shows by management and have no expectations, then this is the company for you.

After four weeks with this system, I have made 5 calls for resolution of failed sensors and/or related difficulties getting the system to arm. Long holds on the service line result in no resolution. Technical service line forces you into voice mail after long holds and calls are not returned. I would like these technical issues to be resolved in a timely manner, not finding myself chasing after service repeatedly. As it stands, this $1700 system is not reliable and not meeting my security needs.

This was the worst experience that I have experienced in many years.

Not finished still. Horrific to a point, I honestly don't know what to say. Other than when on Sept 26 I made my appointment I was filled with relief I was going to protect my family. I've let them down. It's so unbelievable you need to see the pictures to believe it.

Given the cost of the ADT service, and the multitude of internet connected options available today I cannot recommend anybody use the ADT service. There are many better options out there. The most annoying thing about the service is when I cancelled service they required me to pay an extra 30 days of monitoring. This is an electronically connected company! They do not have to send anybody to the house to perform the disconnect. After 15 years of paying $600/year to rob me of this last $40 is ridiculous.

Great and prompt service. I needed a sensor replaced and it was taken care of right away. I have just been with the company for less than a month, but so far I am very pleased, especially with both technicians who came to my home to install and then replaced the sensor.

We originally signed up with Reliance Protectron, which is now owned by ADT. In the 2 years that we have had the service we have had 3 break-ins. On the first break in the audible alarm did not sound and it took them over 3 minutes to phone us and then another minute to contact the police. The thieves were gone long before this. A technician arrived to check the alarm and told us that the previous technician had installed it incorrectly. On the second break in, the audible alarm sounded, but no one from ADT actually called us or the police. Needless to say, the thieves got away long before anyone arrived. A technician again showed up and told us the same story "the previous technician made a mistake with the install" Great. So how will we ever know if the system is working? They had no real answer for this.

You promise free install and free system. But each piece is 2-300 a piece after what is included in package so free becomes $1000 or more. You guys lie and are one big scam. Then you make an unauthorized charge against my credit card and try getting a hold of cust. service to resolve the issue. You guys suck.

I was given the information when I called and sign up for service that I had a promotion for 1999 a month. However, technician installed a much more expensive unit without explaining the additional cost. When I called in about this after discovering it seven days later on my bank account I said I wanted the unit removed. Everyone refuses to help me. If I would've known the charges were going to change, I would not have signed up for the service. How can I trust you with my security monitoring when you don't even tell me the truth upfront on pricing?

Installation completed on Oct. 13, 15, but my phone goes dead the next day. Oct. 15, AT&T fixed the phone by disconnecting the alarm cable & told me to get back the alarm company for service. Alarm technician came same day afternoon, he worked about 1 hr. then demanded me for $25.99 service charge. I refused to pay because it should be warranted 2 days after installation. He said he made a note on file for refusing to pay, therefore no more service thereafter. I said I still can cancel the contract and he said if that's the case, he'll cut the wire right away to stop service. Then he said his boss let me go this time, but I had a bad record for refusing to pay. I wonder what kind of service this is. There is no warning that I had to pay for this service.

I received very respectful, professional business attitude from the technician who installed my system. He (Ryan **) made sure all his instructions were clear and I could handle the base Unit without any apprehension. He installed just what I needed for my situation. I do feel more secure especially at night.

I like the system so far. Feel pretty safe. Unhappy that I could not get out of old contract so now have to pay double for service. Hope your monitoring system is better than the Guardian svs. I was down for 4 hours and not one from there ever called to see what was happening at my home. Disgusting Service.

We were happy with our installer and the process. Everything was explained well and we were very comfortable with the system before he left.

I am so disgusted and utterly disturbed about ADT's customer service. They WOULD NOT stop payment after my disabled mother called several times and wrote a letter to stop automatic payments because she moved into disabled housing. The process to stop payment was total harassment and completely irrational and most likely totally Illegal. I feel they took complete advantage of my elderly disabled mother. She called several times and wrote letters and because she could not provide her password, they continued to auto draft her account. I then spent hours as well only to be hung up on and told they could only send her password to the home she moved from a year ago. I have never been so upset, to the point I strongly feel they should be totally put out of business.

We had a wireless install of a wireless security system and the installer was wonderful. He took the time to listen to my needs to protect my family.

I was sold an upgraded home monitoring system for a base rate but then presented with a bill for the full rate. When I called to query I was told I could either pay the increased rate or cancel if it was not to my liking. My contract was signed on my behalf by your staff without authorization from me, which is simply unacceptable. Since then I have called the Customer Service line repeatedly in an effort to speak to someone in a position of authority but no one has called me back. I have emailed socialsupport@protectyourhome.com and had no response or acknowledgement of the email. At this stage I simply want a confirmation that my service has been cancelled and that my installation fee will be refunded.

The tech was thoroughly professional & answered all of my questions completely. He was knowledgeable on all levels from usage to billing. He demonstrated the system on a level that was easy to understand yet very thorough and informative. A real asset to your company!

My new home was already prewired with sensors due to the previous owners using ADT. I contacted ADT and was advised I could use the same sensors. However, when the tech (salesman) arrived I was advised that I could not use the old sensors due to outdated technology. I found this odd since the previous owners were using the sensors through ADT only weeks prior. The salesman conveniently had new wireless sensors available. I ended up spending over $700 on sensors and motion detectors and they weren't even installed correctly. I had to have another tech come out to readjust the motion detectors. If I hadn't already paid the $105 prior to the tech/salesman coming out, I would have told ADT to take a hike. Huge scam!! I'm stuck in a 3-year contract but don't think anyone else should ensure the suffering I went through. Find another alarm company.

The tech knew his profession, installed everything, then explained how the system works. The next day we found one outside doors had a problem with the sensor. I called in to report the problem. Within a few hours the problem was corrected.

I recently sold my home and will be living in a hotel for the next month. After that I'm not sure where I'll be. I called to cancel and let them know I have nowhere to install adt and they didn't care or even try to work with me. They told me it would be $1000 to cancel and I have no other options. I have been a loyal customer for years, even had them for my business. I didn't even know that each time you install adt in a new place that you get a whole new contract. It is designed to keep you trapped in forever. This company is a scam and I will never recommend them or use their service again as long as I live. Shame on them for taking advantage of consumers like this. Everyone here needs to stand up against these crooks. I think we should get together for a class action lawsuit. In fact I'm seeking a lawyer. If anyone's interested in joining please post here and we can make this happen. No need for people to be taken advantage of any longer.

On October 20 I phoned to cancel my account. It was a 2-year with November expiration. I spoke with Torrie and told her I wanted to cancel. "Oh yeah you contract out." Sounds like typical office jargon to me. She didn't think say contracted out. Torrie then proceeds to transfer me to cancellation. I'm now speaking with someone named Lullamy... Lallamy. I let her know I'm canceling, will not renew. She proceeds to tell me I have a 3-year contract and I'll have to pay over 300.00 to cancel. I'm fuming.

Had to ask twice for coy of contract which I signed electronically. Have asked 4 times for a receipt INCLUDING tax which I paid in full. This has been two weeks. No receipt yet.

I had a great representative come to my home to install my ADT alarm system. He was very professional and knowledgeable about the system and very polite. He was able to explain the system and how it works for me in detail and he thoroughly answered all of my questions. A job well done, I am quite pleased.

System works well, however, I did not get a user manual or the info to order one online. The price was much higher than expected.

I had ADT installed on October 9, 2015. My experience was pleasant, the technicians were professional and courteous. However, it was my understanding that I would receive a yard sign and signs to display in windows, doors, etc. I have not received these yet.

Called ADT because of special I got when moving into new home. Called 800 number listed on special and talked to sales rep (I have name). Him and his manager got on the phone and gave me special with cell phone (no land line) of 36.00 a month. At first they gave me 48.00 but when I said my current company comes in cheaper, they told me no issues with first time customer and specials, they could give it to me for 36.00. When installer came (John - he was wonderful) said there is no way they could do that - it was 48.00. I gave him and his manager my piece of mind as they said "well ADT hires 3rd party contractors for sales." Well if you do, you need to make sure what salesmen give and what you actually can do matches. It's CRAPPY service not to get what was told of you and no one could help resolve the issue. After holes are made in my walls and things up, they tell me it's 12.00 more a month. Not good service!

We have always have had ADT in the family. I am a first time home owner and decided to with the alarm system my parents already had. I asked if I could get a Spanish speaking representative to come out and translate for my parents and they did not show up. When I placed the order they told me one price on the phone and after the installation was complete they charged me a fee I was not told about until after the installation.

Getting our ADT system installed has given our family so much peace of mind. The ADT technician who came and installed our system was a complete professional and thoroughly educated us on the entire system. While others in the neighborhood have continued with theft issues like bikes being stolen, power boxes being shut off at night, etc we have not had one problem. Thank You Jesus for ADT.

The fact that you advertise no cost for equipment and then your installer tells you how you "have to have" better stuff is deceptive. The "down payment" (not so described at the beginning) and the Visa card rebate are a bit of a scam, since the initial $100 is actually $105.93 and the $100 rebate is actually $95.25 minus postage. Finally the contract does not download from the internet and is needed for the rebate.

Person installing the system was very nice and was knowledgeable about the system. Unfortunately, the alarm went off twice in the middle of the night for no reason. It was very nerve racking as I thought I was getting robbed. I called ADT the next day and they said they bypassed the alarm that was faulty so it won't go off again until they could send someone out to my home to fix it. The woman assisting me said she will schedule an appointment and placed me on hold for some time. When she finally comes back she says "someone will call you in 24 to 48 hours to schedule the appointment". I then asked "Why would you keep me on hold for that long to just tell me someone will call me later?" She said "That's just how they do it."

Never was I told this was a 3rd party installing. I was overcharged and my monthly rate is inflated. I called ADT customer service and they didn't care. I was unhappy and called these guys and all they could say was you signed the paperwork.

Felt pressure from 1st representative installer. He damaged ceiling in garage slightly by breaking through sheet rock. Has been repaired satisfactorily. System is in a little backwards as the main control is in a very front bedroom and the secondary wall control is located by the door we use to enter and exit. We understand it was because of the phone system we have and we can certainly deal with it as is. Customer service of ADT has been great. System is working fine.

Ryan, our Technician/Installer was outstanding. He went all around the house and made recommendations that will improve our security. We are very pleased with our new ADT security system. My only complaint relates to having to talk to 4-5 people on the phone for over 30 minutes to set up my second appointment.

My wife has been asking me for months to get a alarm system so I finally broke down. I have many bad things about adt and their contracts but never have dealt with them. I went to the website and see it's $100 to get it in my home with monthly payments of course. So I call and from the start it was a sleazy telemarketer that I shouldn't be trusting. I asked if there was anything else I would have to pay other than the $100 he said no. Also said I would get 2 wireless key chains. I go against my instinct about how this all felt and made a date for them to put it in.

The technician was very knowledgeable about the product and good at his job. I think you should clone him, he is the best.

Great job by installer and also great customer service. When I called in to question bill it was very nicely explained to me. Also they forgot to send my second wireless remote and they sent it out promptly. Great job ADT.

I had a bad experience with the first installation (I had to have someone back to correct the problems) but all of my experiences with ADT have been positive (if only Xfinity was half as thoughtful).

The technician spent the first half hour trying to sell me more expensive package. I finally told that I just want the basic. It took him an hour to complete the installation and spent less than minute to show me how to use the key pad.

Overall nice system. The app however malfunctions.

The 3 year contract was a big surprise when we tried to cancel because it was not meeting our mother's (92 yrs.) safety issues. Due to memory issues, the pendant was often forgotten and we need to put in another service. Big surprise, the company that should be "senior friendly" is anything but. Made 3 calls onto corporate office. I asked, "are you charging my mom over $500 to get out of something that is not safe", answer YES. Clients over 15 yrs. Dropped 1 yr resigned. So, that's how both loyal and elderly customers are treated.

Bad rebate handling. Far too expensive for extra sensors.

I do love the system and I am very happy with it but I was not informed that the monthly fee would come out at the same time as the other fees to pay for the system. I would have like to know the total amount up front. The only other concern I have is that when he was giving me the numbers for the installation he showed me a second set of numbers that he had already written down as I guess his negotiating prices but it felt more like dealing with a car salesman where you feel like if you had said yes you would have been taken for a ride.

I have been hounded for 2 weeks by ADT to provide me with an alarm. They would call and change the price for installation to try and get me to sign up. So after they finally came down to 49.99 I said OK. We agreed my credit card wouldn't be charged until installation was done but as soon as I hung up with them I logged onto to my bank account and I had a charge of 107.17 from them. I called and let them have it and demanded the charge be reversed. It was but it took a bit of refusing to let them "make it up to me." I would never recommend this company to anyone, they blatantly lie to you to get you signed up. Stay away!!

I have to start saying this is been a nightmare between ADT and middle company. They charge us for service they never provide, their customer service is a totally disaster. No one happens to know what is going on. The Home defense is another disaster. We are waiting on our refund and all they want is to charge for service they haven't provide. I will not recommend anyone any of this two companies to anyone. I don't have any account due the fact a contract was never complete and the credit card they promise not to charge nothing to hold your contract is all false. By the time you realized they charge it.

Shortly after my mother passed away I received a mailer from ADT. I called to inquire about a basic home security system since the property would be unoccupied for a period of time. The sales rep informed me that a 3 year contract was required in order to receive the free equipment being advertised. I asked very specific questions about transferring the contract to a new owner as I intended to sell the house within the next 6 months. The rep told me that I would be responsible for paying off the balance of the contract and that the services could then be transferred over to the new owner.

ADT installed the new pulse system. They come out right away to install and collect your money but if the system doesn't work, you hold for a rep forever and when they come on, they argue with you about coming out. ADT installed thermostats for the new system. We decided to add one more. They charged me 50% off the entire system to install 1 additional device. The first day we needed heat, the newest thermostat doesn't work, installed less than 1 week ago. 16 degree morning, no heat and they wanted to schedule the service call for Friday. I called on Monday morning. If they are going to start selling heating equipment in the Northeast then they need to be prepared to fix their equipment if it doesn't work.

ADT's customer service is 10x worse than Comcast. Cannot wait to get out of my 3 year contract!

I called several times for ADT security systems and spoke with several managers. They promised I will receive $1500 credit for equipment and installation. During installation, the ADT described several horrible break-in stories when I was showing NOT to purchase more equipment! Anyway, I still declined all the EXPENSIVE options from ADT technicians, then they were not happy leaving my house without "testing" all the sensors! After 2 days I cancelled the contract (BE careful ADT only give three days to cancel!) BUT they still charged unknown fees on my credit card and they cannot make promise they will not damage the wall when they removing the equipment and sensors (they still installed old fashion keypad with a hole on the wall). Finally, think twice before you pick ADT as your security company.

"No one ever told me that I am signing a contract for three years. I called them to cancel it and found out that it will cost me 75% of remaining months' bill to cancel. This will be the last time I will ever have ADT in my house and will never recommend anyone from using them." Same as other people experienced. Need to pay so much just to get rid of it and it was never part of the deal! Sales deceive people intentionally.

No one ever told me that I am signing a contract for three years. I contacted them to cancel it and found out that it will cost me in excess of $700 of remaining months bill to cancel. This will be the last time I will ever have ADT in my house and will never recommend anyone from using them.

I originally started with ADT in 2005. Had issues with their technicians. Was tricked into paying for batteries. When I went to upgrade my system was told by sales rep my system wasn't working. After calling I was told system hasn't been working in 2 years! I pay direct monthly. After a tech came out he stated something was wrong with their main box and to call for credits. He also stated that it could have been more than 2 years. After many calls I was told that since I switched phone carriers it was my fault. Unbelievable, I thought I was safe and I wasn't. They said it was in my original contract. So they test the service monthly, hadn't had a successful test in over 2 years and they never notified me! I would never recommend them. Terrible customer service!

Every time I have had any dealings with the billing department at ADT or manually paid a bill, it has been such a problem. Paying your bill on their website is not easy because they take out more money than you authorize. This has happened to me twice. If you do easy pay, then they do not notify you your card has expired until the due date of the bill, then when you update your card and pay your payment, it still takes out more than you authorized. Just an overall negative experience. I will be happy when my contract is over. I guess the service itself works, but so far, no one has tried to break in. I would rather pay more money up front to get another type of security system.

ADT, the worst customer service and provider. My alarm has NOT been working for a year. With no changes on my end with my telephone service or line. They came out and said they will return. Never did. I called and they were suppose to come out a second time on a Friday. They said they came out and no one was there. Funny but we were waiting for them all day. I have been paying for service for an entire year for non-working service. Now they suggest installing wireless system for $150 dollars more and an extra $5 monthly. I have asked for a refund for 1 year to offset the installation of the wireless system to be told, supervisor will call back in 24-48 hours and that I'm on a recorded line. Here is the address to make a complaint: 3190 S Vaughn Way, Aurora, CO 80014 but no headquarter phone number or email is available. Thanks ADT.

We scheduled a service appointment with ADT and were told that a technician would be at the home between 12 noon and 4 pm. When no technician arrived and I had heard from no one, I called the 1800 # and got an automated message that the appt meant had been changed to 12 to 5. At 5 no one had come or called. I again called and got another automated message that the appt window had been extended again to 8 pm. I was told that they had called my husband's cell phone and could not reach him, but they never called my cell, and they have both #s. The property needing service was a rental! And I had made a special trip to the property so that I could be there when the technician arrived.

ADT tech service and customer service is horrible. Malfunctioning fire alarm that was "free" with my initial installation was going off no-stop. Called ADT and the tech on the phone told me the batteries need to be replaced. Got a on ladder with him on the phone and informed him that there weren't batteries in this system. He said he would have to send a tech out to inspect the system. Waited months to get a tech visit that wasn't considered "emergency" visit with a $300 charge attached. 4 months later the tech comes, after 5 minute inspection told me the tech on the phone should have never told me to change the batteries, the system is wired & broken and that he will order a new one to be installed. A few days later he come to install the new fire alarm, 10 minute job, no mention of service charge or fee for installation.

I was told that the fire/smoke detectors installed in my home were up to code for installation of the ADT security system by a ADT representative. He checked my home and wrote up the contract and I paid $210 for installation. When the installer came he said my smoke detectors were not hardwired and up to code even though they were brand new and he refused to install the system. I indicated that my home HAD BEEN INSPECTED AND APPROVED FOR INSTALLATION, still he refused and he refused to refund me my deposit. It was a horrible experience. I had been with ADT for over 15 years and this is how I am treated. I quickly canceled my contract and could not reach the rep that started the whole process. I went with a competitor and I am much happier with the results. ADT is not the company it used to be and I would highly recommend not going with them at all cost. They are untruthful and uncaring.

After one year of having the ADT system and after I called two times to see why I don't get a call when my alarm goes off, I found out that it was always not working. On my first phone call after 6 months of being with them, they told me that for them to call me if the alarm went off, I need to pay extra above the very high price I already pay.

No one ever told me that I am signing a contract for three years. I contacted them to cancel it and found out that it will cost me in excess of $700 of remaining months bill to cancel. This will be the last time I will ever have ADT in my house and will never recommend anyone from using them.

ADT has the worst customer service I have ever seen. I called and made 3 appointments to move the dvr box for the cameras to the floor below where they were located and each time they sent someone they send one person after making you sit at home far past their original appointment. They were told the job required two people, what had to be done, and they still send one person. When I tried to talk to someone both times they transferred me so many times I wanted to come thru the phone. ADT may be a large company and one account may not matter but I will ensure everyone knows they are a company that installs and that is it. I am canceling and will be canceling my monitoring system as well. I never want to deal with them again. You have been warned.

The service had been in effect since 2012. However since September 2014 the alarm system was not working and they continued taking $59.73 out of my parents account monthly. They are both elderly and my mother has dementia. 10/13/2015 3:30 pm we did not realize the security system was non functional until I called with some concerns. At that point they told me the system is not working and has not been working since September 2014.

When you complain they send a "tech" out that finds nothing wrong with their system and then they try to charge you for the "repair". The next step is to send a salesperson so you can upgrade your system that does not work. With so many complaints, why is this company still in business?

I have had the system for four days. In this time, the phone app feature has failed and after holding for service for 20 minutes, was told to reinstall the app. The alarm has gone off inappropriately - no explanation for that. The initial call describes services and basic fees. Then a tech comes and sells you the true package. Although I expect to pay for a service like this, I'd like to know up front what I am getting. And if I spend close to $2,000 on a total top shelf package (as it was described) I want it to work properly. I expect service people to be able to answer basic questions and to be courteous. I didn't get this experience so far. Four days in.

I have been their customer for 7 years, renewed my contract last December using same equipment. Never get a new equipment. I got a call saying family room sensor was triggered, they call police then it was a false alarm due to sensor issue, they charged me for 180 dollar. Tried to explain the issue for them, they came after and find out that it was a faulty sensor and replaced but refused to waive the fees, saying it is your equipment not under warranty. I renewed the contract 3 times, why you did not provide me with a new equipment to avoid false alarms?

I received a call on my cellphone from ADT stating that my alarm was going off. They asked if they should send the police and I said yes because I knew that no one was home. I called my husband to find out that a contractor that was not scheduled to show up set off the alarm. I called back ADT immediately to cancel the police call. I punched in "2" for English and then tried to tell the automated system that my call was regarding a set off alarm. I was transferred to the Spanish speaking system. I hung up and tried to call again. Once again I am transferred to the Spanish speaking section rather than the English speaking section. I wait at least 15 minutes for the customer service rep to answer. I explain the situation and she insists that pressing "2" was for Spanish.

Up until last night 10/05/15 I have been setting my security system as if everything was fine since I was NOT contacted via telephone or USPS mail to tell me otherwise. Last night on 10/05/15 I received a collection agency letter to inform me that "Protect My Home" has referred my account to a collection agency to collect a debt. I was absolutely confused and utterly shocked by this and thought that the letter was a scam letter until I started investigating the situation. On 10/05/15 at 7:15 pm (same day/evening), upon receiving this letter from a collection agency of all things, I immediately called the collection agency and left a message to please have someone call me immediately. And then I called "Protect My Home" in hopes that I could get some clarification to this matter after all, I NEVER received a letter, a phone call or anything to inform me of ANY billing issues up until this collection letter.

ADT contacted me and resolved this matter for me fairly. Tim was professional, fair and empathetic. It was nice to experience that with a company like ADT. They are concerned about more than just marketing, but about promoting their services with a timely contact who listens and resolves existing customer complaints. Well done ADT!

ADT apologized for the negative interaction and offered to put me on a "Do Not Contact" list. I opted not to supply my name and address. I simply will not answer the door if they come by in the future. But in their favor, they did apologize and offered a solution.

I had contacted this provider regarding an offer on a no cost to the homeowner alarm system. It included 15 window/door contacts, motion detector, fire/carbon alarms, and a keypad for a monthly contract rate of $27.99 plus a $100 visa gift card. This included for my home: 7 window/door contacts, keypad, motion detector, carbon and fire alarms. When I called ADT to check out the deal I had to pay a $100 installation fee before the installer came out to the house. I was promised that the Visa gift card is the refund to the $100 installation fee (still never received).

When we signed up with ADT for our business just over 2 years ago, the sales rep never mentioned about the contract period, but now that we moved our business and wanted to relocate the service, ADT is demanding $300 for early termination fee plus the installation fee for the new location. Crooks... We need to install a new security system to keep these people away from our business.

After ADT's faulty equipment caused my dog seizures AND refusing to call police while my house was being broken into (!)... I wrote them this letter. Their response was that they held no responsibility for salesperson's lies or police false alarm fine! MY HOME WAS BEING BROKEN INTO & THEY REFUSED TO CALL POLICE!!!

Bought this for a vacation home. It drops all information at least once a month. It cannot be reset except at the house. So my house is not secure for at least a week or two until I get to the vacation house.

This story goes back 9 years, if you can believe that. I moved to Colorado in August 2006. I get ADT when I move into my new house. I prepay for 3 years. I had planned on moving in 2 years and the salesperson told me that I could easily transfer the service to wherever I moved. Fast forward one year. I had to move back to the east coast to help care for family. I call ADT in July 2007 to cancel the account. They inform me that I went through an "authorized dealer" and that they weren't allowed to refund me the TWO YEARS that I had pre-paid. That's over $600 that I lost. Okay. I accepted that. I vowed to not let any friends and family EVER get ADT.

The wait time for a business service call is 2 weeks. How can a security business have a wait time of 2 weeks. I would never recommend ADT for anything. The problem was fixed.

My husband signed a contract for a service pulse upgrade in June 2014. The original account was created in 2009. I called to cancel the account on August 27, 2015 because we were moving from the address on August 31. They refused to allow me to cancel it, despite my name and phone number being listed on the account and insisted on speaking with him for security reasons. When I told them my husband was in a hospital and unable to speak they said I had to get a note from his doctor. Eventually they said I could fax a note with his signature. I did manage to get him to sign a note which I faxed. They never acknowledged receipt of the fax despite my request that they do so.

We recently contacted ADT to install a system. From the first person to the last we were lied to. Our monthly amount was more than agreed to and we got less equipment. We never received a contract. We signed a tablet generated one without monthly charge. This is in dispute.

ADT came back to my house to correct me having to re-enter the code over and over again before the system would accept it and arm or disarm. I also have to wait and wait for the system to be ready before I can enter my code to arm or disarm. If someone enters your house when the alarm is armed and you are at home, the alarm is as quiet as a mouse and gives the person plenty of time (before alarm sounds) to come in and slit your throat unless you use instant. I hate, hate, hate the key they give you where you have to push two buttons at one time for the panic button to take effect.

3 phone calls and two emails and the customer service rep lying to me about contact info and NOT allowing me to cancel. I will call AND LET THEM KNOW I WILL BE TAPING THE CONVERSATION. Already stopped auto from bank. Never able to use. I have cats!

When the installer came to the home was nothing but a liar. They give you a price and that is nowhere near what the service will cost you and try to get the $100 visa card. That is a joke. Only had the base system less than a month and so far this has cost me $233 for a system that was supposed to only cost 52.99 month. I would never recommend anyone use these guys. When I called about the $100 gift card they gave me an impossible website that is impossible to reach. Their customer svc sucks. The one time my monitor service went off when I was not home they called my house and left a message. Good thing I was not being robbed or they would have called the thieves to confirm I was not at home!!!

I had scheduled an appointment to have installation through Shane. The ADT Representative, Ryan, was very nice. However, the price was not what Shane promised when I spoke to them because they did not give me all of the information I needed to make an informed decision. When I told Ryan I was not interested and we did not want the service, he got someone supposedly from ADT on the phone. The person was actually yelling at me. She was very rude and would not listen to me, was getting angry with me because I wanted to cancel. I handed the phone back to Ryan because I refused to deal with someone like her. After Ryan left I received a call from Shane. He was also very rude on the phone and would not listen to me. He kept telling me how wrong I was for cancelling the service. I would not recommend ADT Security to anyone.

I have had an AWFUL experience with ADT. I had been using a local alarm company but my husband and I had just bought a new house and we had gotten a letter in the mail from ADT with a "special." I assumed ADT would be this wonderful system and company because they were a national company that had been around for a long time, so I thought I'd give them a try and thus begins my journey.

No one ever told me that I am signing a contract for three years. I called them to cancel it and found out that it will cost me 75% of remaining months bill to cancel. This will be the last time I will ever have ADT in my house and will never recommend anyone from using them.

If you are asked by ADT to sign a contract, be really careful. We move to a new construction and the developer previously made an agreement with another company for service in this subdivision. Well, we cancelled our agreement with hopes to get back to ADT after the developers agreement is done by end of 2016 and ADT decided to get us on collections for $463 USD without any answers to our request. Unfortunately you have to learn the hard way and most large companies such as ADT just take advantage of situations like this as one small customer for them it's just nothing. I wouldn't recommend any contract signing, not even if it's a great deal because you never know what's going to happen or what is writing down in small letter at the bottom of a contract.

I am only stating what happened to me. Before you sign anything with this company read EVERYTHING they give you. The contract is deceptive. You can not cancel even for nonperformance. Nothing can cause the contract to void except legal court action. You may not be dealing with the ADT company although your payments go to them and the wording all reflects ADT. I am actually dealing with a "local" dealer. I am in Arizona, they are in Missouri. The installer came from over 5 hours away and the install ended up costing over $1600.00. We had intruder alarms within two weeks of install. Turned that part off and now we have fire alarms. ALL FALSE.

My husband and I established new service with ADT about two months ago. Since that time it's been horrible. The alarm system had not been used since the previous owners' contract at least two years prior to our moving in. We have to call customer service to find out why we're getting warning and alerts and every time we receive a different answer about batteries being dead. The batteries should have been replaced when the new service was set-up and they weren't. We haven't slept in weeks given all the chirping from the system. We've changed the batteries they've indicated were dead and then we're told it's something else. Not to mention, there's always a delay in sending a technician out to rectify the problem. I can't wait for our contract period to be over so we can move on!

After several years being a customer my system started giving me trouble signals. Their office could not fix it so they sent a tech out but he said the system was not worth repairing. I couldn't get the sales department to call me back.