ADT Reviews

The service package I got included two remotes and the glass for the basement, and the smoke detector. I had an excellent experience with ADT's sales rep. The installation guy was good also. The only thing is if I have to bypass a window or something for the night. When I called them one time, they gave me one set of directions and it worked. Then I called a second time and they didn't know the directions that the first person gave me. They couldn't manage it. But other than that, the service has been excellent.

We have several neighbors who have ADT and we were referred. In the same way, I highly recommend ADT to everybody. Mainly, we wanted to have an alarm in case somebody gets in when we're out of the house. Also, we’re getting older and we sleep upstairs so it’s nice to know that if something’s gonna happen, we’re warned. I'm very, very satisfied with the service so far and I've no complaints whatsoever. Everything was done really very well. The sales rep and technicians were both wonderful. We got in contact with them to have a louder alarm set on our upstairs because my husband wears hearing aids and we wanted to make sure the alarm was loud enough to wake us. And it is and we’re very happy with that.

I've been an ADT customer for over 20-years. On a few of our windows, the magnet end of the sensors, which were just glued on, have fallen off recently. These were probably knocked off by the window washers, but I could not find them outside in the dirt. Since these are just simple little magnets that I could glue on myself, I called ADT to have them send me replacements. I called the 800 number on the ADT website and was told that they could not mail these out but that they would need to send a technician out.

I’m really comfortable with everybody I’ve contacted there, from the answering the alarms to the service. We’re satisfied with ADT. It’s been what I would expect and just a little more.

The ADT installation team that we had come out to our home was horrid. They left the access to the crawlspace open and we didn't realize it at that time. A stray cat made her home down there and had kittens that chewed the wires. It was on the front door. A team came back out and looked at it. One of them pulled the wires and said it was a classic rodent damage. My husband went under there and didn't see any signs of mice. Then my kids heard baby cats crying, and so we got out. Other than that, I've had ADT for a long time and their customer service has been fine.

We've been with ADT for years. Our son-in-law told us about them. So far, their reps have done very well with us. Their technician was very kind, patient, and he answered questions for us. We're very satisfied with ADT.

We had an ADT rep come to the house and we purchased their service at that point. The sales rep was very straightforward, great, and knew his products very well. Their installation team was very timely, seem to know exactly what to do and where to put stuff. They cleaned up well and after they left, everything worked and we knew how to work it. This summer, we had some windows replaced and they came out and reset some of the motion detectors on those windows. However, there's one product that has been troublesome and it's a remote front door lock. One of their guys said to just give him a call and he came to take care of it. I got their service for a couple of years. We don't need to call them very often, but every time we do, they're great.

I have been with ADT for over 10 years. I called to add a device and the sales rep tried sell me a new system or upgrade - It was like buying a used car. First it was $700 then $500 then he and his manager could do it for just over $300. Today I got off the phone due to another problem and they offered the same upgrade for $25. Be careful - there is no price. It is just what they can convince you to pay - Since that is the way they treat 10 years of loyalty I am looking for a new company to provide my system.

I had a good experience with the sales rep. We got the yard sign, keychain remote, and motion detector in our package. And so far, I'd recommend ADT.

I’ve had ADT for many years and it's good. Even though I'm retired and my income is fixed, the price is well worth it.

ADT's customer service is very good - questions get answered. One time, I couldn't get in the house because there was something stuck behind the door and it was really bad. I had already gotten the door open to a certain extent, then the security system ended up calling the local police department. It was wonderful, the system kicked in right away and I was scared because I thought someone was in the house. So I need to go find my husband at his office and on the way I got a call from ADT just to contact me about what's going on. There were two police cars here and everything just clicked right as it should have. I personally felt as though ADT was watching over me.

I've had ADT for about 15 years now. I have it through USAA. I noticed that this was one of the things that they had listed along with other services and decided to go with them, as did the residents in the neighborhood I was in. Many people there who have ADT put the signs in the yard. They must feel fairly comfortable with ADT. I have the cameras both inside and outside, as well as the interior services with the windows, etc. I also have the part that notifies me if a door is open.

I'm a new subscriber to ADT and up to the day I received my first bill, I was very pleased. I opened my first bill today and found two things that I didn't expect. 1. My bill was almost $20 more than I was quoted on the telephone and 2. I was signed up for their automatic payment plan. According to my bill, I was enrolled in the plan "in accordance with your automatic payment plan request." I have had serious fraud issues and would NEVER sign up for any auto payment plan, so I called to be removed from the plan. Imagine my surprise when I was first told that I didn't qualify for regular bill payment because I am a new customer of ADT. It would be one year before I would qualify. I asked to cancel my account and of course was told that I had passed the five days for cancellation and the cost to cancel now would be over $1,000.00. I was transferred to "customer relations."

We had ADT at my business for a number of years and I wasn't spending anything 'cause I had a contract that went on and on until about five years ago. I decided to update the system and get it wireless because I didn't wanna rely on the copper pair coming into the house on the phone line. I wanted to get rid of the phone and if it's gone, the thing would still work. So I called them and said that I wanted my system completely updated with the most modern and wireless thing. I also told them to send a guy with an ADT shirt and ADT truck, and he'd better be an employee for ADT for more than five years. I asked them not to send some contractor here and they told me that they'll take care of it.

Most of the signs in our neighborhood's yards are from ADT and a guy came around checking everything out, then he offered us the services and we snapped it right up. We can switch out the alarm's batteries since it's a very simple operation. Also, I've had to use the Life Alert twice since I've had it, and in both times, the response has been quick and satisfactory and the people are very nice. When they are in the neighborhood they sometimes drop by. It's like having guardian angels because they're there when we need them and in any other time, we don't hear from them. It's wonderful.

We’ve had service in this house since 1989 and eventually, ADT bought them out. I have the yard signs and the wireless system. The reps are responsive and very customer-centric. They are courteous and know what they’re doing. The service is very good and I’m happy with them.

I was with ADT four years ago. I got the basic monitoring and their sales reps have been good. Everything went well with the installation. I had a good experience with ADT, but I don't have them anymore because I was ready to change due to competitive pricing and service.

The $100 gift card promotion used to offset the cost of the system has so many hoops that are in no way disclosed, even if you read the asterisk on the back of the page in the tiny print. It is a third party company that is in charge of the card promotion, so ADT bears no responsibility for you getting the $100 promised to you by them. You must first acquire a series of printouts and forms that are to be sent to a third party mystery business in California. First you find the appropriate ADT email, and identify the correct PDF file. Then you must to go to another website and print off forms. Then you include a page of the ADT agreement. Then you find somewhere to BUY a $5 MONEY ORDER!!!

I received an advertisement brochure via mail. Installation, alarms on all doors and windows, (as long as existing wire had already been installed), $100 Visa card, low monthly rate. LIKE A FOOL, I BIT! The technician came out and swapped service from my existing carrier to ADT. He said he was going on vacation and he would come back at a later date to check the existing wiring on the windows and enter them on my keyboard BECAUSE this was a 2 man job. He also would bring the 2 garage door alarms (didn't have them with him at the time) and install them. I questioned that the new alarm tone was very weak, and he said he could adjust that upon his return.

We like our new system - however we did not learn till it was installed and the salesman left the house that we should have said the price was too high then they would lower the price. So the company took advantage of a terminally ill person. I would not suggest this company to anyone for this reason. We should have shopped around more and got prices from a few companies.

I got ADT's main system, the one for the front door and side balcony door, and the keychain remote. If I’m away from the house, I got the little system in the corner. It is great because I know if the alarm goes off, someone does call to make sure everything is okay. The alarm was triggered by accident and they called to make sure everything was okay. I was fine with the response time. I had no problem with the sales rep and the service is great.

Initially, ADT gave me a remote for the house and all. There was also a little disc that you could put up against to deactivate the device other than putting in a code. Everything has been good with them. The only thing that throws me a monkey wrench is that I've given them my home phone and cell phone number and if they couldn't get in touch with me, they could call my alternate contact, but they never did that. They either call my home phone or my cell phone and leave a message. Then the next thing I know, either they're notifying the police to come over. That's not a bad thing but if I gave them an alternate, I would think that they would call that. However, in all honesty, the service and the people that I've talked to on the phone have been awesome. I've been very happy.

I have friends who are satisfied customers of ADT so I got the basic service from them. But I had complaints at first and the sales rep was fired two weeks later. They had to come back and do the whole installation again. But I was very satisfied with how they handled it and I was given a month of service. Everything was taken care of so I was very pleased with the response despite the unfortunate beginning.

I had very good relationship with the sales technician. I'm very satisfied with the ADT service that I have now.

Constantly having problem with alarm not going off when the door opens in the away mode. Today it happened again and the operator did not call to see if there was a burglary in progress. Someone could have broken in and I did not even get a call. The alarm end up going off by itself and I had to call and let them know that my alarm was going off. Last week it happened again and it took a couple of minutes for someone to call me. I pray no one ever breaks into my home because I am not getting the service I should be getting when my alarm goes off. I am constantly complaining about my alarm not going off from time to time when I open my front door.

I've been with ADT for 15 years and it's been a very reliable system. I've had a lot of help with it on occasion and actually saved the house from burning down once.

The ADT service has been fine so far and we like it. It includes the key fobs and the door sensors. I talked to their representatives this morning and they are coming out to fix something.

The men who installed the system were professional and nice as could be. They didn't make a mess. One of them even gave us his number and said within a day or two, if we had a problem, just call him directly. The only thing I had a problem with was when an appointment time was scheduled, the salesman called back and said there had been a cancellation and he rescheduled, which was supposed to be fine. Then the night before the installers were supposed to come, they called and said somebody had a medical problem and they couldn't make it. I like the salesman really well and I don't blame it was his fault at all because he had scheduled an appointment and they were monkeying around in Huntsville. The salesman was very nice and wasn't over aggressive and pushy. He tried to explain things so I could understand him.

I first started with ADT and then my wife had the account reconnected with her name. We did it for three months at first and then now we’ve had it for eight months. We got a wireless keychain remote, a couple of motion sensors in the house, and a couple of sensors on the windows. We're thinking of getting the cameras around the house later on. We love the services so far. The sales rep was great in the initial set up as well as the installation guy. He was very good and if I had to have him to come in and put my cameras in, I would love to have him back.

We have been customers of ADT since December 2008. We never had a problem with any move until our last move meant an account cancellation. Then again we just transferred service vs. cancelling completely. After 3 years at our most recent home we moved overseas due to military orders. I called ADT in Nov 2015 to cancel. At first I was asked to fax orders but then was told since it has been 3 years at our location we didn't have to fax orders to cancel since we fulfilled our contract obligation.

I don't usually post reviews - in fact, I have never done so before. I've only decided to share this experience to help prevent others from dealing with ADT. I have never, ever experienced worse customer service and I urge other potential customers to find other solutions for home safety, rather than deal with ADT. When we first bought our home (5 years ago), we paid ADT thousands of dollars to set up a home security system as well as armed response service on an ongoing basis. As it turns out, during the move, we had an intruder one night - the alarm went off and we found footprints in the back room next to the door - but ADT never showed up.

Three weeks ago I asked ADT for an alarm monitoring confirmation letter... They could not provide it, claiming they do not know the zone configuration of my system. I called their support line and was told they did not receive the details of my alarm system from my previous monitoring provider when they acquired that company more than a dozen years ago (so, in short, they were charging me for monitoring my home alarm without knowing what zones, features or system they have been monitoring). The support desk proposed that they will send a technician to log the alarm setup so that they could finally update their records.

The ADT Company seems to market itself very well and has a lot of customers. However, it seems that they do not have the personnel to support all their clients. Therefore, you could see a lot of excuses for not getting emergency services. I live in Potomac Maryland and in September, 2016, I experienced a very loud alarm in my house which was not a burglary alarm notification but was a malfunction of a unit. As many times as I enter the code, it did not work. Later I went to work and we call ADT for support and emergency service. To my surprise, they said they do not have a person and when we insisted and told them the system is malfunctioning, they said they will call and send someone within an hour. They never called but someone did show up at my property and parked his car in the driveway.

As a real estate agent in Arizona, I received a call and e-mail regarding a gift card if the client signed a contract with ADT. After the client decided to go with ADT, I contacted them for the gift card and they just said they will send it. ADT's Realtor Coordinator gave me a tracking number which was never even sent to the post office. After many phone calls and emails to ADT regarding the gift card that I never received because it was never sent, I decided to file a complaint. I still have all the emails from ADT.

We've had ADT for years and we're doing fine with it. I had them in once because a couple of the monitors were acting up, but it was just the batteries. We had somebody come in and he changed the batteries on all of the transponders. We haven’t had any issues since then.

I had ADT years ago when I lived in another house. Now, I have their security inside my house and I got the Pulse on my phone. The service is very good so far. The installation guy was very nice, answered all the questions that I asked, and had cleaned up behind. Whatever he did, I'd seen nothing he left behind. It was a very good experience.

ADT took over my former security service when I bought my house. Then they came out and explained their service agreement. I have the typical security features where I can alarm the house. Their services have been highly satisfactory and I like them. That's why I've kept ADT all these years since 1994 when I got this system. Their sales people have been very thorough. The installers did the map of my house to show the best place to install the sensors. They were very efficient.

When we moved here five years go, ADT was running a special so we called them. We got an alarm pad for the front. And at that time, I believe they were to give an extra pad for the back and we never got that. The sales rep told me we had to call them and we could still get that. But other than that, it's been fine and we've been happy with ADT. We'd recommend it.

I had ADT as a security system and never had the need to utilize them. When the contract was done I switch to another security company and sent a letter in the mail per their request to cancel my service which was month to month as the contract ran out. I took out their security equipment and never heard from them again. Unbeknownst to me they were billing me for the entire year after. Because I was caught up in a divorce and projects on an old home and an alien family member I did not realize this until June of 2016. I called them and they claimed never to get the letter. However this can't be possible. Because once I disabled my equipment they would have known and notified me "are you safe, did someone kill you, did someone break in?" Instead I heard nothing from them once the equipment was disabled as they knew they were not monitoring me.

I have tried to cancel my ADT account and auto pay for several months. On the first call I was told the account would be canceled that day, but the doors might still chime. They did continue to chime. Several months later, I find that they are still charging my account. I called back, told the person of the issue. He said the account was not closed. I was then put on hold for the correct person to handle this, but no one returned to the phone. I called back several more times, using different selections for automated help that were offered, but each time I was transferred to infinite hold, or transferred to infinite hold by the person who answered if I selected "yes, I want to pay or yes I would like a new account." Those extensions were answered promptly, but then I was transfer to infinite hold.

I had an alarm system put in my rental home in early 2015 by Protect Your Home. The service guy was fine but the equipment never worked correctly. I paid almost $2400 for it and called them many times logging complaints about the service and equipment. They sent someone out a few weeks later but the problems persisted. Fast forward to mid-2015 and I was being kicked out from the rental home due to the homeowner's death and family wanting to sell the house. I called Protect Your Home and ADT to explain the situation and that we would be living temporarily with a family member while we look for another home. They froze my account for 3 months at no charge to us.

My ADT experience has been the very best that I could ask for. Rick is the number one guy, he has come in and taken care of us, and he's made life very easy for us.

We have been satisfied with ADT. The installation guys have been very good.

I had ADT on my previous address for a couple years and two years ago when we moved, I was told the contract was still the same and there was no extension to the contract. I also asked what I needed to do regarding the old contract and the representative mentioned everything was settled. After we moved the problems started. They started sending bills from the old address. Then the pattern of me calling and they confirming there was no other invoices from the previous address started. After numerous calls, they finally stopped calling about that.

The pine tree in my yard was hit by lightning and it knocked out my ADT service. I ended up getting a whole new system and I'm paying less for months, so I'm very pleased with that. The installers were great people. I never remember whether the battery replacement was on my program or not, so I usually end up calling and asking them whether they could come out and replace it. And they've been very nice about that. It's a very useful service and I would definitely recommend them.

I requested an ADT installation, which was completed. Unfortunately, the technician signed my contract without allowing me to review it or sign it. I cancelled the installation within the 72 hour period, and based on the termination contract, I was entitled to a full refund within 10 business days. The installation fee was finally refunded. Unfortunately, the initial monitoring fee and subsequent monitoring fee (charged 29 days after the cancellation) have never been refunded by ADT. The initial contract was not legally binding without my signature, and they will not acknowledge their own Notice of Cancellation.

I made the mistake of signing a 3 year contract with ADT. The outdoor motion detection camera goes off with each passing car. I contacted ADT, they sent a tech out, and rather than adjust the camera to make it less trigger happy, he decided it was a bad camera, replaced it, and of course I am getting the same issue. I called and complained, they actually laughed?? Do not go with this company. They are huge and could care less about you as a customer.

Been a customer of ADT for 9 years and wanted to change service. They are making it very difficult to cancel their service. They charged me fully for partial month's monitoring, which is annoying, but fine. But they claim they need 30 days notice and will charge me for next month's service which I don't need or want. 30 days for what?! Sounds like fraudulent practices.

My experience with ADT has been good. We installed our system after my son recommended ADT, having installed a system in his house. At first, it was confusing because it was not explained that I had to register my alarm, but the issue was resolved. I was compensated for the fine which was lifted right away and got $90. Their customer service is working very well. They understood what happened. I sent all documentation for the record.

ADT really stepped up on this issue- I'm very impressed. I wish it hadn't come to this- maybe some training for customer service and retention on the front line is needed, but I'm very pleased to have a resolution to this issue.

ADT is the best name in alarm systems and I’ve been a 20-year customer. I own pretty much every feature they have including the cameras. Working with their customer service has been great. When I added the ADT Pulse a few years ago, I had to have a tech come out to set up the cameras and he was fabulous. I recommend ADT every day and a lot of my acquaintances and family members have signed up for ADT because of my recommendations.

As part of my agreeing to take ADT's alarm service I was told by John the sales person and also by Matt ** that I would receive a 4-month monitoring credit totaling $175.96 because I thought their monitoring fees were too high. Both of them told me that I would receive the check after the 3-day waiting period for canceling had passed. That was Aug 15th. I called 10 days later and talked to customer service. They said the check was approved and I should receive it in 5 to 7 days. When it didn't come in I called again and was told the check was just approved again and I should get it in 4 to 6 weeks. ADT has a problem with the truth when dealing with their customers. Now I question my decision to go with ADT for alarm service.

I am happy so far. I did not receive the service I expected from Guardian so I switched. I was shocked at the original cost, but they stand behind their equipment. Guardian charges for all service.

Worked with ADT to resolve the issue.

So I was originally with Brinks 10 years ago but apparently they merged with ADT so I was with ADT majority of the time. We moved and I called ADT to just transfer service from our old house to our new house. They only offered a small credit for this move and the sales person said we can use it toward some cell service, new keypad in bedroom of new house and replacing magnets on 10 windows. Unfortunately, I was not aware this transfer caused us to be signed up for a new 3 year contract. The installer never set up the new keypad in our room so we tried to call sales person but got no response.

ADT was installed in our home, with fire sensors also. Our home burnt down, they did call and inform us that they heard glass breaking. To make a long story short... after the home burnt down, ADT placed the balance of the contract into collections and we had to pay for the balance of the unused 18 months we had agreed to, even though the home and service was no longer being used.

Called in & set appt. Friendly rep. System installed by nice technician. Install was timely due to upsale presentation. Mix up on my work order of what equip I was to receive. Issue was cleared up & all equip was installed as promised.

The day the Sales rep came out to my house (that I was leasing for one year) stated that I would take over from the original contract and that it would be month to month. The contract had pieces missing that weren't filled out all the way and he kept verbally stating it was month to month. Rather than let me read the paperwork he just made me sign it without allowing me to take the time to read it all. It was very shady. I have tried multiple times to cancel but because the guy made me sign unknowingly a three year contract at a place I was only living for one year makes no sense. I wouldn't have done that had I known it was three years. And every time I call ADT I get the runaround.

I was told by the tech that my monthly charge would be $24.99 per month, so sadly I took him at his word and signed a contract that actually quoted $44.99 per month. He did not tell me it was a contract for 36 months, I'm sure it was in the fine print. Who reads contracts besides lawyers. I got burned and will never let this happen to me again. I will never ever use ADT again and will make sure all of my neighbors and friends know how sneaky and dishonest they are.

1. Travel back to the property at my own expense and try again, 2. Pay it a minimum of $86.10 to come to the property and fix the problem. Conveniently, its client website, myadt.com, offers no way to file a written complaint, nor would the operator, Evan, operator **, provide me with a written copy of its denial of service. How quickly ADT forgets how us clients stuck by the company as it was being looted by its previous CEO, Dennis Kozlowski, with his $6,000 shower curtain and other goodies pilfered at its client's expense!

I am a new homeowner who genuinely wanted to protect my home at a reasonable rate. I was told over the phone that the installation fee would be completely complimentary, as well as the equipment, etc. All I was going to need to pay for was the month-to-month monitoring fee which was understandable. Well the "technician" showed up to my house to install the system and quoted me at approximately $2,500 for the installation of what he thought would be the best system for my house. I call him a technician here but he was more like a salesman. I was stunned to hear that and he proceeded to try and "sell" me on the system for a solid 20 minutes. He ended up installing a system that costs me $225 and the installation fee of $105 (which I would be "reimbursed" for).

I had enough of my previous alarm co., so I started to look online for consumer reviews. I ended up calling ADT. They had a fair rep. and I had used them 7 yrs. ago. Sales gave me a "new customer" special. The price was to be $30.00 w/ tax. But when the Tech showed up, after telling me how unsafe a phone line connection was (I have a DSL phone set-up and a WiFi), he had to check with his boss for the price, since he didn't think he could hook me up.

It's no surprise ADT's pages (website, social media, or even forums) don't allow reviews! If I could give ADT NEGATIVE stars, I would! As a business owner myself, I value the people I serve. If I know they are signing a contract that won't suit them, I let them know. This is NOT what ADT stands for - so if you are a prospective client, I urge you to consider other options that are SO widespread now (such as nest cameras, or other drop cameras). For a one time cost for the cameras (ranging from $100-$200) - you are free of contracts that will have you paying hefty cancellation fees and have WAY better features. Not to mention, you'll be free of a team of people who treat you like you're stupid and worthless, if you try and do anything as human as move or change the terms of your contract (their "default" contract duration is 3 YEARS). If you're still reading, please go on to find out what happened to me so it won't happen to you.

I had this alarm system installed. I was told over the phone it would be $29.99 a month. When the guy arrived at my house, he started showing me packages over $5000 that I needed to pay to have the equipment put in. What a scam. I ended up agreeing to a package that cost me around $800. After talking to a neighbor, I learned that I could have the equipment put into my house for free with a different company. I had ADT come and remove the equipment within a three day period. The same guy who tried to sell me the $5000 package showed up at my house to remove the equipment. He was extremely confrontational and jaded about this. It was an extremely awkward and uncomfortable 45 minutes. They still owe me my refund, it has been seven days and they have agreed to give it back to me within 14 days... Let's hope I don't have to fight for that???

The ADT system you offered for old customer restart was not at all adequate. I found out after installation that you actually use a landline for security monitoring on this low budget system. That was no good. When I changed to cell line like my old ADT system then you upped the cost. You promised me $19.95 for the first 12 months. I'll bet you will not stand by that promise.

We've had ADT for almost twenty years, so when our old system start giving us problems, we called ADT. We told the saleswoman that we can't afford the new monthly monitoring fee and we will look elsewhere. Within a few days we had a new system from AT&T. When the technician cut the ADT line we all thought ADT would call to see if there was a problem. No one ever called. When I called to cancel the service I was told that I could have gotten the new service at a lower cost if I had demanded to be transferred to the "retention dept". A few days later, I received a call from ADT, again asking about new service, which I already had from AT&T. But I agreed to listening to a salesmen explain ADT's security camera system. I agreed to meet between 8 & 10am.

Troy provided us with excellent service, very detailed information, good instructions and contact info if we have future questions.

All went well but a huge miss was that pricing was never explained to me. Supposedly, I received $1,000 free credit for some things but that is a mystery and the credit was not stated on any of the paperwork. In fact, given how expensive the system was (>$4,000) I suspect that was an outright lie. ADT should thank its lucky stars that I like the very expensive system because I did not appreciate the lack of transparency on pricing.

Extent installation and friendly technician.

Lots of pressure to sell warranty that was included at higher price originally. Also try to switch to wireless. Price would have been $48.99 for many people. Also got 1st invoice at $48.99. Spent 20 min trying to fix. Also Visa gift card another hassle. You have to send for it. You have to pay $4.95 handling charge and it must be paid with a cashier's check or money order. I should have listened to Clark Howard.

Unsatisfied Comments: My appt. was scheduled 8am-9am. I simply asked to be called when the technician was on his way to prepare for his arrival. He arrived with no call at 9am. Both technicians had poor personal hygiene and smelled of cigarettes and body odor. One technician was training the other as he was new to the position. The technician that was training the new employee was rude, unprofessional, and curt to the new employee during the entire installation appointment. For me, this was uncomfortable to hear and see... I'm sure it was for the new employee as well. Once the installation appointment was over and the technicians had left, I carried on about my day... until noticing that one of my doors would not shut. This happened as the technician incorrectly installed the monitoring door sensor in the middle of the door frame... not allowing the door to close shut.

I was a little disappointed with the initial sales pitch of $4000.00. The price came down to $1,428.97 when I said "there is no way I'd pay $4000.00." The reentry door to use to disarm the alarm was programmed wrong, so now I have to walk around my house and enter a different door to keep from setting off the alarm when disarming it. I emailed the address they gave me concerning the issue, but have yet to get a response.

When I called I was very specific on what I wanted. I was quoted a price which was I had to pay $0 on the day of installation. When the agent arrived I first was quoted $2000.00. When all was said and done he promised the lowest he could get it down was $129 plus tax. I was pretty much told either pay the $129 or don't get the system installed.

The associate came for installation was very friendly and knowledgeable. Installation process was smooth and familiarizing education as expected.

Is there anything more messed up than an ADT salesperson stealing my ADT sign out of my yard and putting a flyer in my door for their new services? Yes, that's right. Annette ** of ADT was busted by my neighbors after my dogs started barking like they were crazy today. She still has my sign. I have left a vm and text at the phone number she supplied on the flyer and have contacted her District Manager Kendall **. I gave her until I get home from work tomorrow to return my sign or I am going to file a police report. Dogs or ADT? Hmm...

Decided to come back to ADT after using other alarm services because of mailer wanting us back. Offer was 1 year at 19.99 mo. and 2nd year 37.99 mo. Sales person made appointment under those terms. 8/13, tech came in and asked if we were wired or wireless. I said I didn't know. He then proceeded to install the wireless system without informing us about the rates of 48.99 or 52.99 for Pulse.

Great installation. Great guys, very helpful. But while I was outside keeping big dogs out of the way, my husband decided to arm all upstairs windows. I want to be able to leave some open when the nights cool off so we have called twice asking for a tech to come back out with the magnets to enable the opening of these windows soon. Was told someone would get to us soon as we were still under warranty etc. PLEASE ASAP reply.

We were very impressed with Chris. He was very knowledgeable and very professional. He came back of his day off to install one of our cameras. I feel like he went above & beyond to keep us happy.

Friendly and knowledgeable about what they were doing.

The technician was excellent. Polite, knowledgeable, & concerned about keeping areas clean. Even offered to vacuum the area where he installed the wall unit.

I was very satisfy with technician who came over and did the installation plus educated about other day protection. I received outstanding customer service!!!

After your installation my front panel was beeping in series of beeps every about half an hour all night long. I called your office, we made some procedures with the panel and hung up. After very short time, the beeping was much worse so I called again. And after long time on the phone we tried the procedure again. After that I put my alarm on while staying in front of the panel. It went off even I did not open any door or window. And - nobody called back! Like who cares? That happened again and this time you called back. Yes. But the annoying beeping was still on and I called again. I was told your office will call me back and schedule the service call. After another night of beeping I called again to cancel your service!

I am a restart customer with ADT. I was very impressed with the advancement of their products to secure my family and home. My technicians Ben and Rick were the utmost professionals and very knowledgeable. They explained my system to me fully and helped me with all of my questions and concerns. Rick and Ben were fabulous and I will call them if I have any problems.

We had the installers come out at 4:00. They had no idea what I already agreed to with the sales person on the phone and tried to sell equipment to me for 2 hours. After that it took an additional almost 4 hours to get done. Finally at 9:30 we told them they would have to leave as it was getting too late for us. The installer told me his day tomorrow was wide open and could come back any time to finish. I agreed to 3:30.

The installers were very nice but there were a few issues: Upselling was very aggressive but not offensive. The installer who was shadowing the actual worker did not request permission (even as a courtesy) before using bathrooms and outlet plugs to charge his phone. Installers did not leave window decals or yard signs. I had to call the customer svc center. I requested installers to take down the previous sign and they did it halfway and said 2 screws were stripped. Left 3 screws halfway out and left them as is instead of screwing them back in. I have knee issues so I cannot do it myself and now have to wait until I have other jobs for a handyman to do to fix this.

Oh boy! I'm on hold with ADT, trying to schedule a service call, so thought I'd write a review. I soooo wanted our experience to be different than the reviews I've read, but, alas... thought when they partnered with Protection One, they would step up the customer service since Protection One had much better reviews. First off, I do (or will) feel good about the system once we get my husband's office keypad working. The house works fine and I feel confident that if anything goes down, they will be there... so that counts for something... hence the 2 stars.

I am writing to complain about a recent experience with your company that resulted in my account being placed with a collection agency. After paying for your service on time for approximately 1 year, I had to relocate. Before moving to another state, I had to move from the original residence (where I had ADT service) to a temporary one.

I signed up with ADT one year ago just after my husband of 26 years passed away. They charged me over $800.00 for the equipment and was lied to about the term of the contract and other alarms systems. They played on my fears. I found out if I went with AT&T the equipment would be free and far superior equipment than I have with ADT. Please do not use ADT. NOT A REPUTABLE COMPANY.

Their billing does not know how to calculate. One wrong is okay, but the second, third...unbelievable. Their attitude was so horrible. They lie and lie to you too many times. They even took money from my credit card without notice. I told them I already paid, they still charging you and even overcharging me bills. The people working there is like they did not know how to use calculator... incredible. They even scream at me said, "are you done with your talking?" Their camera does not have all the image at all. Don't go with this company. Try AT&T.

Bait and Switch - and ruined existing system. I received a mailer advertising $27.99 monthly home security, with the activation of a system for $99 which included a stated package. I called the ADT number and spoke with a rep and let him know that my home already has an ADT system and I would like to have my system activated. The rep assured me this was going to be the case and that my monthly payment will be the $27.99. I set up an appointment for 2 pm a day that week. At 2:45 the "technician" still had not showed up so I called the contact number and they said that the window of service was from 2-4 pm. At 4:10 the technician finally showed up and immediately replaced the existing ADT panel I had. Once this process was done we did a walk-through to discuss the location of sensors and then he had to do some calculations.

I called ADT for getting a estimate. They said that they needed a card on file just in case we decide to go with them. What a mistake that was on my part. I called on Monday and my estimate was for Wednesday evening. Well they charged my card on Monday already, when I found out about that ADT is not a good company from my co-worker Tuesday.

I had an outdated unmonitored security system in my home which was installed by ADT. I called to set up a tech to look it over and see how much it would be to upgrade it and get it monitored. The tech came within the 4 hour window (actually within the first 30 minutes) and dove into the system. I knew it was outdated (made in 2003) so I was expecting maybe a $500 quote. Well after his testing of the system and checking all points I was handed a $5,000 quote which he wanted me to sign without reading.

The ADT Representative that came to my home was wonderful, Jason **. He was very nice & helpful!!!

ADT's marketing is great, but their service sucks. Period. The basic reasons why I want to cancel my account are: I have been paying for 4 years for ADT's service, which I have come to realize has provided 0 value. Even worse, it has provided a false sense of security; After having the alarm set up initially, I changed my phone number and notified ADT. Periodically I have called ADT for service updates, etc. and each time, ADT still has the old, inactive number and not the current one. ADT has failed this simple task at least 3 times now. During the course of periodic equipment updates from ADT, 3 times the ADT technician failed to show up at the scheduled time because of the wrong phone number. I have lost a lot of money waiting; Each time, ADT promises bill credit, which I never get. Now I am owed $150 in bill credits; If the alarm goes off, I don't get a call.

I was not satisfied with the first tech as he did not complete our installation due to a phone line problem (he claimed). I had to have the phone co. come to my house but there was NO problem with our wiring, it was the ADT installer that did not know what to do. In the meantime our system was temporarily hooked up to cellular. We received almost daily calls from ADT that the cell tower failed! On Aug 4th a new tech came and changed our system to a landline as NOTHING was wrong with our telephone line. I am satisfied now that our alarm system works but I was NOT happy about the trouble I had to go through.

I'm extremely disappointed with the lack of follow up service after my system will not activate after being installed 2 weeks ago. I have called twice and have not received a return call after being assured I would hear back from someone. The system will not activate due to an issue with a Zone and I'm being told to bypass the zone which my wife and family do not understand. I will likely cancel the contract if the issue is not resolved before I depart on vacation 8-12-16.

We responded to a flyer from Defenders - an ADT Protect Your Home authorized dealer - and asked for a written quote to enable a cellular based alarm system using our existing panels, sensors, etc. They said they would have to examine the house first before they could quote a system. So they came out and provided a written quote which we rejected. Subsequently they forged our signature on a 3 year contract and said the equipment would cost $5,000+.

All we wanted was the core installation. The first installer suggested we could have all of our doors and windows protected around 17 for an extra $400.00. There was miscommunication between him and I. We were not told that the monthly bill would change and other charges would occur. We found out through email that our monthly bill would be close to $60.00 a month instead of $27.99. I contacted ADT, this wasn't acceptable. They contacted me and came and uninstalled the extra sensors and now I am happy.

I wrote a previous review of a system that was sold to us via telephone when I called to get some additional sensors. It sounded good but did not work as expected and we were never told about other systems. We called to see if they could change it out for a more efficient system. We had not heard from them so we assumed we were stuck for three years with this system. My husband had contacted the local office about this issue and finally we heard back from them. They gave us credit for what we spent toward a more efficient system. We are happy campers now. But all system upgrades should be handled in person by a home visit from a sales rep and not on the phone. My advice, if you are thinking about upgrading your system call your local office and request that a salesperson comes to your home.

Very prompt and courteous. The system appears to work just fine, up to this point. It would have been better if the costs of various options had been fully explained before they were installed!

Buyers beware! After your initial contract period, ADT requires 30 days notice to cancel and WILL CHARGE you for those 30 days. After 6 years, they would not back date the cancellation not 1 day... beware. Also, when you call to cancel they make you jump through hoops, wait to speak with a "specialist" - it took me almost 60 minutes to cancel my account. I wouldn't do business with them again.

Our system was installed June 16, 2016 and still is not working. Three service calls and now I must call again today, remain on hold for at least 15 minutes, set up another service call, leave work again, for the fourth time, and then hope it will truly be fixed. I really regret changing to ADT. It is going to be a very long three years. I was going to change our security at our office too, but there is absolutely no way I will do that now. It is very disturbing to me to realize that my home probably won't be safe for another three years, at least until the contract expires. If this next call doesn't fix the system, I will consult an attorney to review options. Our security system had no problems, at all, ever, until ADT installed their equipment. What a mistake I made by changing to ADT.

Had unfortunate experience with ADT Rep. Still working on getting things corrected via other sources. Warning to anyone dealing with them: Under no condition, no threat, should you release either your credit card number or allow them to debit an account. They will falsely tell you they cannot set up installment of system until you pay the installation fee which they set at $99, then charge your account for other things not agreed to. When you tell them you want paper billing, they will then use whatever account you gave them for the installment fee to start charging other things, including the monthly monitoring fee, which they escalated to a higher amount. Not finished.

Lure you in with a cheap price but then tell you to effectively protect your home, it will cost $1500 or more. Installer was friendly and professional but the prices are steep. I know it's just a way to get in the door but truth in advertising goes a long way.

So we are moving and building a new home. I sold my current home quickly and need to move and cancel my alarm service. I called ADT and explained the situation. They offered nothing to help other than pay them 75% of my remainder contract. They could not suspend the account until the home was finish being built. Spoke with a manager and she offered nothing but to pay the 75% and/or a monthly fee to continue service. Which makes no sense. ADT does not take care of their customers and I will not return to them and hope everyone who is thinking about home monitoring would find other means. Sad day when a company who is supposed to protect you rips you off!

Thought I was dealing with ADT directly. Technician wanted to sell me on a $3,000 - $5,000 security package at my residence which I never discussed or considered when I made the initial call to ADT. I suggest being upfront with potential customers that you are a sub-contractor of ADT in an effort to not lose them before you even had them.

Sloppy installation and technician trying to upsell unnecessary equipment.

I spoke with one of your sales people on the phone. I told him that my house was already wired for an alarm system and that the main board of my previous alarm company had been damaged by a lightning storm. I told this person that I wanted to use my existing system and I was told that the technician would check out the system and let me know if it could be used. I was told that the entire system would cost me $99.99 for 15 sensors and then $35.99 for monitoring. Your technician arrived and looked at what I had already in place and without even checking the wiring told me that the old wires could not be used and that the only alternative was your remote system. He checked out the house and sat down to design a system just for me. The once $99.99 system was now over $2,000.00. He said that this was the type of system that he would want for his home and family.

The technician demonstrated excellent knowledge of the security systems and related issues. He explained them in detail and gave me many viable alternatives. His customer relations skills are excellent. He communicated in easy-to-understand everyday language. I was pleased with the overall experience and look forward to my relationship with ADT.

Installer came and the system has never worked properly. Called ADT and Protect Your Home several times. The next appointment to come back is in 2+ weeks leaving my home/business unprotected. STAY AWAY.

Recently relocated to another city in Virginia. We are currently renting in our new location and we do not need an ADT security system. So I called ADT customer service to inform them that I moved and no longer need their services. They advised me that I will need to pay 75% of the contract term that's remaining. Every other utility and business, in regards to relocation have not charged us to get out of the contract. How can security companies get away with this process.

The Visa Gift card is ridiculous. As I am handicapped, had to fill out paperwork for it, then go to the bank to send Mpell a $4.99 money order, then spent $5.00 more for the money order. After wasting my handicapped time, traveling, stamps, $9.99 in BS, then they will send me the $100.00 gift card in 6 to 8 weeks. Total nonsense, rhetoric!!

The ADT agent came into my home, disconnected my existing security system, put the ADT keypad on the wall, and THEN started talking price. Advertisement showed it would be near free. I was initially quoted price over $4K. This is bait-and-switch. Near criminal.

We were very satisfied with the technician that did our system. He was very knowledgeable and answered all questions we had.

On August 1, 2016, someone broke into my house. I have been an ADT customer since September 2014, my alarm was set and activated at the time. ADT never called me nor the police. The system was snatched out of the wall, but was not destroyed. ADT was informed of the situation and also informed me that they were not going to send anyone out to my house because I would have to pay $200 for the first hour and $75 after that. I agreed to pay for the service, ADT never came. I received a call at 10:30 the next morning informing me that he was the emergency tech support and I would have to pay for his services. I contacted ADT and they clear the situation up. When the agent came out, he stood at my door and asked where was the ADT box, informed him that the North College Hill police department had confiscated the security system as evidence.

Last year we purchased a camera system for our residence. ADT charged us $3700.00 for the ADT Pulse System with 4 cameras. This year we had a burglary in our neighborhood. The police officer stated that the suspect walked past our home and asked to review our camera system. We were able to find the suspect, however, the camera system could not identify the suspect from 23' away. We could not tell if the suspect was male or female or what race the suspect was. I contacted ADT and explained my situation. I was transferred numerous times and spent over 3 hours on the phone. ADT sent out a technician who stated that the cameras were default and that I should call ADT back and ask for new cameras.

I was very pleased with the way the technicians took care of business. They were very professional, courteous, polite and knowledgeable of their jobs.

I responded to an ad for a 39.+ system. The technician arrived and reviewed the situation and agreed that he could install the advertised system. He proceeded to remove the existing panel and install the ADT panel. He then stated that he would have to go out to his truck and design the best system for my home. He returned after about fifteen minutes and recommended a $3000 + system. I told him to return the system to as it originally was and he said he would have to talk to his supervisor. He went to his vehicle and when he returned he said he would be able to meet the original request and would offer two additional "gift cards" of $100 each in additional to the one offered in the original ad. I agreed and he proceeded with the original installation. Later, he told me that there would be a delay because he did not have the glass break sensors that were needed and it would take some time for them to arrive.

Had two problems. The installer failed to walk me through the use of my system or tell me how to disarm in case I set alarm off by mistake, which happened the following morning. I had used remote to unlock door and evidently did not hold unlock key down long enough. Alarm went off and while I was trying to figure out what to do, ADT called. Very rude, after I got alarm turned off & tried to find out what I had done or not done to cause the problem. She said, "NO! YOU CAN'T JUST STEP OUT TO CHECK THE WEATHER!" No help! I was nervous the next few times I used the remote. Problem two. Had 2 of my phones that did not work. Problem was resolved today. Almost forgot about another problem which I hope will be resolved on my first bill. I was overcharged $25.90. I called & suppose to be corrected and show credit balance on first month's bill.

I am very dissatisfied with the installation and the explanation of how the alarm works and what the final costs would be. I would like someone who can explain these issues to me. Thank you.

I am very pleased with the Install. CJ, our installer, explained all products very well. He was very helpful when explaining how the system works. He was professional and on time. He took care of my home just like it was his own. The products purchased are user friendly. I would recommend ADT to everyone.

ADT came to my house and I told him to leave because the agreement we had was completely changed. Since June 6 till today they have not stop to try to bill me for charges of services they have never provided me and keep calling me without stopping and I told him that if they continue I will take him to small claims for harassment and fraud.

I signed up for the service because I was going to be three states away, and I wanted my mom's home to be secure in between my visits. However, the second day, I had trouble with the system when it gave me a keypad failure notice. I called customer service and was handed off to several people. Everyone there told me that that type of failure had never happened before and they couldn't tell me why it was happening. Everything they gave me to try needed me to be by the keyboard. None of the interventions worked.

I am very Happy with ADT. I feel more confident and secure in my home knowing they're just a button away. I can sleep at night where before I got my system I was waking up all night on and off. So very happy camper here.

For the record, my dissatisfaction is not with ADT's security protection service but with the customer service provided to me by their Authorized Premier Provider. I have had ADT residential security service for several months now. During my recent military relocation from Maryland to North Carolina, I transferred my services. During the installation on 5/3/2016, the technician informed me of a $299 camera software activation fee, something that was not mentioned earlier when I called about moving my services.

Technician was knowledgeable & informative. Customer service from him is an A+.

I contacted ADT through an ad in the paper. It advertised as ADT - Protect Your Home. There is a number to call and someone answers representing themselves as an ADT representative. They give you a whole run down on what their "STATE OF THE ART SYSTEM" includes. Nowhere in the ad, nor in speaking with the representative are you told that they are only selling "MONITORING" AND THEIR EQUIPMENT.

I was not happy. Your tech who installed the alarm did a lousy job. Not only did she not reconnect my telephone line but left and told me nothing. I did not realize the problem until the next day. She also said the basic system was insufficient for my home. Your salesman told me I didn't need extra equipment. Is she a tech or a salesman.

The "deal" arranged by phone with the sales rep and then his supervisor seemed good. In addition to what was to be included for a $99 installation fee, I also mentioned a few other things I was interested in. Not to worry I was told, the installation tech's truck is fully stocked. When the tech arrived, the first thing he did was install the control panel. He then did a risk assessment and basically scrapped the plan arranged by phone. We talked about some of the extras I was interested in, several of which were not on his truck although I had specifically mentioned my interest on the phone to the supervisor. My interest was not communicated because it turned out that one of my interests required a different (or additional) hub, which needed to be installed other than where the control panel was already installed. Because the two devices would not be close, an additional piece of equipment was required.

Great service by tech Raefiel.

Waited a week to have installed. Did not work properly when install. I called to have fixed and was told no one could come for 6 more days, but would check to see if any way I could get sooner. No one ever called me back for appointment. I called there 3 times to check and was told still checking.

Incompetent customer service, called three times, and provided formal written request to cancel service to my home. Continued to receive calls from sales staff badgering me to move services to my new home. Each time I called over a 20 minute wait to speak to someone. A month and a half later they billed me for another month of service. I have to call again on Monday and waste another half hour of my life to get this resolved. Absolute worst experience of my life. Do not use this company for your home security needs, there are much better alternatives out there. Also don't waste your time with customer service, I will be requesting management on my next call and will refer them to this site for an education on the horrible customer experience they are providing!

Hi Folks, thanks to your site ADT and I resolved the issue.

I called ADT for a replacement cover. They wanted to charge me $200.00 for a tech to come to my house to replace. It happened a year ago and they sent me one at N/C. I will be changing to another company when I have the time to be home for a long 8 hr. install.

I was contacted by ADT stating that I havent been paying, which is true, but my contract was cancelled and I had to pay a $1322 fee for an alarm that always went off for no reason and called the cops numerous times making more fines from false calls. Then home was broken into not much taken but the fact that it didnt go off was enough for me to cancel, why pay for something that doesnt work right? I called them to dispute the charge and was told that I would be receiving a call within 10 business days. Well that goes by with no return call and now it's on my credit report under collections.

Takes way too long for someone to answer phone and constantly getting transfer to other departments. Billing rep was rude when I was asking questions.

I received a call on or about the 16th of July from Protect Your Home/Defenders stating that there was a glitch in the system and the automatic payment for June was not deducted but July was. The next question was "how do you want to resolve this issue." Initially, I was ready to give them their money and move on, but that I realized that they are calling me a month and a half later about a problem that took place on June 1st and I was also not too keen on the attitude of the customer service representative. I asked the rep if no other customers had a problem with this call and she stated that I was the only one who had an issue.

We had a security system with a different company. My husband decided to change when their contract ended. He decided to go with ADT. They called 2 days before they came for installation and asked me about our internet system and told me we owed them $52 to pay the installer. I told her I did not know what she was talking about. I talked to my husband and he said we had paid them everything. She was very rude! I told her to cancel the system, but the Salesman called my husband and somehow convinced him to stay.

I had ADT at a former home. Called them to advise I was selling that home and moving to another city - I asked about transferring the balance remaining (1 year) of my 3 year contract. They told me that could be done... my buyer however hated ADT (now I know why) and refused my request to continue with their service. I called ADT and told them to cancel my service and was informed I would be required to pay an early termination fee of over $600 (remember, I only had one year left). At this point, I didn't bother contacting them further-sold my house and moved, then I started receiving multiple past due and termination fee notices which I ignored.

Beware of the shenanigans these people will pull on you. One of the absolute worst experiences ever and they will not allow you to get out of the deal they didn't follow through on. ADT will blame the contractor and the contractor will blame ADT... ADT takes hours to get on the phone for support. I can go on and on about the negatives regarding this company but I will let it go here. Plain and simple - don't do it! It's not worth it.

I have been working with ADT since May of 2016, I wanted cameras installed. Salesmen William ** came out and he ordered 2 cameras. June 6th was the installation date. Upon arrival the technician had only 1 camera. They said that they would return the following week and install the camera. I had given them 2 checks in the amount of 591. To this day I still have not had my 2nd camera installed. They were scheduled to come out today, July 19th, got a confirmation call the night before. At 7 am I received an email that the technicians were on their way, at 8 am I received a call that they were at the house but nobody was home! Scheduling called and said I need to reschedule because they didn't have the camera! The camera was ordered on July 6th. Today July 19th I was told that the camera is coming in next day air and they will have it July 20th, a install date was set for Friday July 22nd.

My alarm starting beeping on July 14 and would not stop. When I called to report it, I was given instructions over the phone how to stop it, but it would start beeping again every 3-4 hours. I was given an appointment for July 25th. When I called back on July 18th to complain about the noise and how often I had to stop the beeping (including getting up throughout the night), I was told they did not have a technician available before the 25th. My inconvenience was of no significance whatsoever. So I still have another week to tolerate the noise. I am one extremely dissatisfied customer.

I wanted to cancel service after 3 years of being an on time perfect customer dealing with less than acceptable service (alarm went off several times where they merely sent me an email! No phone call) AND THEY raised monthly bill with no explanation. When I called to cancel - I was on hold for 15 minutes and the rep claimed I would be charged over $400 for cancellation and when I told her that no way would I have signed a 3 year contract - she said she would email it. Never got it. I went to my online account and it said "no contract available" EXACTLY. I plan on filing a lawsuit for deceptive practices.

In my opinion Defenders has been absolutely horrendous. Their customer service reps are rude and obnoxious. They have been to our home many times for hours and still can't get it right. When you try to cancel they threaten with a fee even though it's their fault we need to cancel. If you want ADT, go through ADT directly and not Defenders because we know first hand how awful this company is. It's a true scam.

Just when I thought my experience with ADT could not get worse, it did. Exactly one week after I cancelled the service, they put through another charge on my credit card. When I finally got to speak to one of their customer service representatives, I was ready. I explained that I had reported them to the fraud department of my credit card, and I began the recital of my woes and miseries.

A loud, shrill beeping is coming from my system. No one at ADT knows how to shut it off! Everything they have told me to do doesn't work! I have called 3 times & get their automated system. Go through lots of steps to get a person. I asked what happens when you have a real emergency. They told me I should call 911!!! What good is the system? They are supposed to monitor it! Told me back-up battery is low so they will mail me a new one. Beeping may go on until it is installed. I am 73 years old. I do not know how to deal with this system. I have BRINKS for years before they sold out to ADT. Brinks was great. ADT is horrible!!! I am looking for a new system. I cannot deal with ADT lack of customer service. Just take your money!!

I would never recommend ADT to anyone! They never explained that they will lock you down on a 3 year contract, and forget about it if you decide to move cause they will renew your contract without approval. Customer service is so bad, spent 1 hour back and forth between ADT and the approved Contractor to get an answer! Ended up getting sick of games and hang up. In my opinion ADT is the worse company.

Unfortunately the guy that install our system started a extremely bad experience for us. He choose on his own to install the wrong system and when we call to downgrade and get the right thing, they never came actually totally ignored us or fixed it. Now we are stuck in a contract that we never agreed.

On my first bill I was overcharged and still waiting for a credit to be issued. Fast to bill, slow to correct error in my favor.

Installation - Very well done. Tech was awesome.

Never had an home alarm system before. After installing this one and understanding what features came on the system and with the phone app, it's been amazing to know what we are in control of and what we can be aware of when we are not at home. Thank you for peace of mind.

The two people that installed my equipment were great, but after having it and using it for a couple of weeks I would like to make some changes and there is where the problems are. We will wait and see what happens before I give a review. Right now I'm not a happy camper.

The initial installer was more of a salesman than an installer, focusing on upselling us and pressuring us to pay full MSRP for each sensor and purchasing unnecessary number of key fobs. For instance, even when I told him that att cell coverage in my area was sketchy and dropped out completely, especially in bad weather, he proceeded to hard sell Pulse to my wife, which of course requires ATT cell service. Every day after the install Pulse did not function but maybe 20% of the time and the control panel reported multiple COMMUNICATION failures (yellow triangle lit up). A week later another installer came out after I complained, evaluated the att reception, noted several "drop outs" of coverage and proceeded to install the Verizon radio which seems to function fine.

One of the problems I have is that the key fob is so large, it will not fit on my key ring. Another issue I have is this, when I called to order the service, it was not explained to me that I would have to purchase the equipment and this is where the large cost is. I was lead to believe that I was getting a nice equipment credit amount, when it amounted to just about nothing. And to top it off, I have to send money first in order to get the $100 VISA card. If I hadn't been so dissatisfied with my previous provider, I wouldn't have gone forward with this. At least, it's getting easier to arm and disarm the system with practice. And I just remembered, I was not shown the distress code on the panel. Guess I'll need to contact the company about this.

My opinion: After stating before and after the contract was signed that everything would be hooked up, Defenders/P.Y.H./ADT demanded payment of an extra $229 to complete the work. Contract EXTREMELY hurriedly presented with no opportunity to read. In fact, contract (in portrait mode) presented in landscape mode so actually not POSSIBLE to read. At least 4 trips to install & over 25 hours to hook up fairly basic alarm (and with no problems with either equipment or wiring). Multiple calls not returned. Waits of 4+ hours for installer to work for 1 hour. Ad specials not honored with undisclosed (in the ad) conditions to utilize ad. The list goes on and on... Very, VERY bad experience.

Installer had little to no security experience. I was told he would do a security assessment of my house. All he did was watch my TV. I had to turn it off to keep his attention. He continually had to call his boss to figure out what he was doing. After installation he left in such a hurry I didn't even know how to use my system properly. He had another job to go to. I was told it's so simple. Any questions can be answered from the blue folder. He didn't even know how to arm the system. He had to call his boss to figure it out. When I call the service number the wait time has been a minimum of 25 minutes to as long as an hour and a half. Most of the time I hang up out of frustration.

Not receiving callbacks from third party "authorized premier" ADT dealers. Had to call ADT corporate customer service with payment plan problems and window sensors not securing home when alarm is armed. Am sorry I have a three year contract which I will be seriously considering not renewing. Right now only saving grace is ADT Corporate Customer Service who cares about their customers they monitor.

Very happy and satisfied with my new security system. Especially like being able to arm it with my iPhone!

The same day that we received our system, I went back to print out my contract to redeem the $100 gift card. I noticed that the charges weren't what was promised before. I tried several times to have this rectified, through phone calls and emails, but never any response. I feel tricked and mislead into signing a contract for the wrong amount by the sales rep, as he held the tablet in a way that I couldn't clearly see what I was signing for. He would move very quickly through each page in a way that made me feel like he was in a hurry for me to sign before reading. He never told me it would cost more, even after I asked him if it would throughout the presentation. Please contact me about this.

I purchase a wireless security system for a house that my daughter would be living in because the monitoring would be done through ADT. Protect Your Home quoted me a price of $48.99 a month (plus tax) and a three year contract. I called and reviewed the contract prior to the installation. The system was installed on June 28 and I was not there for the complete installation and out of town the following week. The following week I got the information by email with digital signatures for $52.99 a month and no term on the contract. I am very unhappy with Protect Your Home and will not recommend them to anyone. BTW - I have had security systems for 30 years with multiple services, Protect Your Home is my least favorite.

Great customer service. I am please with the home protection device and customer service I received.

My trouble light came on today and the technician could not get it off. She tried a couple of times and I finally said I need a technician out here. She said she would set up. I have no problem with her assistance. She tried, but my complaint is nobody contacted me to set up a time and date to come out and fix it. She told me it might take 48 hours or so. This was just put in a week or so ago and I'm very disappointed with no fix date. I feel this is starting a customer relationship and a quality control problem when something like this happens. I think management might want to look at this so that another person doesn't go through this.

I recently sold my home and bought a new build. I noticed several of my neighbors had ADT signs posted so I decided to give them a try. I called and instantly reached a representative who was adamant about having a technician come to my home and install their system. I was asked to pay a $100 fee for the tech to come out but would reimbursed in the form of a $100 Visa card.

So I called ADT to get pricing; was given a solid quote for my home. I reviewed this with the phone rep and made sure I had everything covered. When the sales guy came out, all of that changed. I was told certain items actually were not included. I was charged an additional fee I was NEVER told about. I didn't get the equipment I was promised on the phone. I called a few days later to get the issue straightened out, and was transferred multiple times.

I am appalled that the good name of ADT has allowed this rude, obnoxious, terrible rep work for them!! This rep Alvin was pushy, rude, and abrasive. When he tried to sell me options/upgrades, I politely told him I cannot afford it right now, it was unexpected to place this system, and I only wanted what had been arranged on the phone with the ADT call center. He became upset and started belittling me because I couldn't afford more. He and his trainee were here for 5.5 HOURS! When we hit the 4 hour mark (9pm) I became slightly irritated and asked if we could continue this the next day because I was very tired and feeling ill (I was diagnosed with strep throat the next day and felt terrible. Alvin began yelling at me and became rude and belligerent. I then told him to leave my home several times and he refused while yelling at me! I finally demanded that he get out of my home right this minute and he still refused!! He wouldn't leave!!

The ADT sales pressure really starts when the technician gets to your house. Be very specific about what services exactly you want. They will try to add more. I think, overall, my experience was more favorable than less, but the sales process is messed up. Plus they make you sit through this minute and a half long legal spiel on the phone. Plus, I told the ADT (actually local independent affiliate) I wanted front porch and garage cameras. He sold me a system to do the garage and front door but couldn't deliver on the front door. He also messed up on the installation of the keypad and had to patch a hole which he didn't paint so there is a blemish on the wall now. Plus, the wall unit had to be repaired, necessitating a second visit. So, I'm sorta ehh, mixed. I called back and the manager of the local affiliate promised to make things right. I'm hoping he does so.

Had the ADT system set up, a few days later the system quit working. The door could be open and the system panel would say that the system was ready to arm. Tried arming the system as away and when I returned motion sensors didn't work. Contacted tech support and a job number was placed. I was told that I would receive a callback. Two days later still no call back. I called back to speak to another tech, explained the situation, and finally got a date for tech to come fix the issue. I've had the system about weeks and it hasn't worked for the last three days and it's going to be another four days before the system gets fixed.

Very disappointed with this company. Didn't receive what I was promised and they downgraded my system and then gave me hassle because they were supposed to put it in my son's name from the beginning then didn't want to change it. So I had a very bad Experience and will not recommend anyone.

Customers need to be told upfront that there is a considerable installation fee... Something the brochures avoid.

Choosing your company has been one of the most horrifying experiences I have had with any company. Technicians that fail to show up at the service site and make calls at the end of the established time window, the rudeness and lack of help of the people that answer the phone. It feels like the biggest scam ever. I have been trying to have the equipment you installed with FALSE pretense, knowing it was not going to deliver what I told you I needed (thus installed with false pretense). How does ADT associates with a company like "Defender"??? I will ensure no one I know will make the mistake I did and sign up with you.

No problems. You contacted me. Your tech did a good job.

After writing this review and my wife posting and tagging them on Facebook about this, we received emails and calls trying to resolve the issue. They emailed us a letter stating they put us in collections in error. They removed us from collections and also recently had it removed from our credit. As of today, our credit score has been restored and the blemish on our credit report has been deleted. So for that, we are happy. (ish)

I called after receiving a promotion in the mail of free installation, 15 window/door sensors, and monthly cost of $27.95. Never was I informed there would be a large fee when the installer arrived. My tech would not let me ask any questions prior to installation. He said wait until I get this panel put up then we will talk. Then afterwards said he needed $3,000 and I could make 5 $600 payments which is impossible for me (Social Security). After much negotiation and holding back equipment, I ended up giving him $579. My monthly payment is $52 not $27.95 and I received 3 door sensors and 7 window sensors. Don't know what happened with the promotion that said I would get 15 free. He left the installation with a wire coming out of a hole in my wall and the pulse app did not communicate with the panel because he did not program my correct code into it (later corrected).

The installation process was fairly quick and the technician took the time to explain everything and how to run the system. Very few holes in the wall were necessary for installation and they even removed an old system that was in the house. Having the comfort of knowing that your home is secure is priceless.

Horrible experience. I regret signing a contract with ADT. Outdoor cameras useless. Don't work. Not able to see anything. Just waste my time and money. I will not recommend ADT to anybody. Don't know who is worse if customer service or the installation service.

The installation process was very poor. The technician was not very qualified and did not leave my entire system in working order. The problem was later corrected by a qualified and much friendlier technician however, the issues with the initial install remain the same such as not installing the keypad in the location where the prior pad was located. The look is poor with two keypads side by side. I also have not been given the promissory $100.00 gift card. I have made several phone calls regarding it but seem to be getting the runaround!

I had my system installed on 6/23/2016 and my glass sensors are falling off the windows. And I was supposed to have 3 cameras installed last week but that still has not happened.

I was informed on all aspects of home security and was allowed to choose the system I wanted. The two ADT reps were courteous and well-informed. Did not feel pressured into buying something I didn't need. Two items that were not so good: 1) they neglected to install the ADT sign so had to do it myself and 2) they neglected to tell me they had unplugged my garage refrigerator & I didn't know it for 24 hrs--had to throw out all frozen/fresh food.

Of all the vendors I have ever dealt with ADT is unquestionably the worst ever. They are very good at promises but the system never worked as promised. They put in new thermostats and not only left gaping holes in the wall but the system was miswired and we had oppressive heat in the summer. If you want to have disputes and a great deal of aggravation this is definitely the company to use. On the other hand, if you want an operable system avoid ADT at all costs.

This has been a nightmare. We are new customers. Every day, my husband has had to spend hours on the phone because of some mishap. ADT promised to have someone call us to set up a time for a technician to come out. No one has ever called and it has been several days and no one has come out. ADT expects us to try and fix the problem. I DO NOT recommend this company. Horrible customer service.

The technician that installed our system was knowledgeable and professional in every way.

Tech did not have equipment salesman promised. Set up for cellular connection, but signal not strong enough. Land line was connected, but rate not changed on contract. Following Tech's did not show up at all for final installation of remaining equipment. Called 2 minutes before appointment and said equipment on back order. Came out 2 days later, 2 hours after appointment time. Contract not revised on rate. Would do Monday via conference call, never happened. Revised contract signed on Wednesday. One week later and still waiting for revision to hit main office. Can never talk to the same person.

We recently switched to "ADT" (yeah! we thought we were), and actually filled in form on ADT website for a quote, and then ADT sold our information to this company, and they never mentioned they are just a dealer, and not real ADT. That's a scam at first, but we didn't know. Then, the guy who came to install it put on a really stupid and old looking panel on the wall, and the whole process took 4+ hours! Then we got confirmation email, and funny thing is the email was from "unauthorized sender" warned by hotmail. That's a red flag but we thought it may just because of the system. Then the $100 visa gift card was a scam, if you google it, it's an old scam from 2012. This company still doing the scam now!!! How crazy?

I have been trying to cancel my accounts with ADT for the past 3 weeks and they keep giving me the runaround, transferring me from one extension to another. I believe this is a ploy by ADT to prevent customers from cancelling. For a company as big as ADT, this is unscrupulous and unacceptable. After trying for 3 weeks, I am still not able to do so successfully.

ADT has what is perhaps the worst customer service of any company with which I have done business in almost 60 years. Rude, curt, uninformed call center representatives are characteristics of more than a decade of ADT service. Getting defective equipment replaced (three times in twelve years of service) takes all but an act of God. They schedule and then do not show up, or show up late and without the parts needed to make the repair.

I was given Saturday (June 25, 2016) 1-5 PM appointment for installation of new cameras. I had to cancel another important appointment to accommodate them. That Saturday, I waited at home and decided to call ADT at 4 PM to ask about the status. On my first call, the (female) operator placed me on a long hold until I was directed to an end recording message saying that I called during closed hours. So I called again. The second operator (male) informed me that my appointment was on another day, July 7. I explained that it was not the schedule given to me and that I should have been told of the change so that I could keep my other commitments. The operator was not even apologetic and insinuated that I made the change. Naturally I got upset and requested for a supervisor to file a complaint. The operator forwarded my call to a totally different office number - a tax preparer's number. THESE OPERATORS SHOULD BE FIRED!

June 2, 2016 inquired about security cameras at a residential location. Guy starts upselling keypads, door contacts etc. Advised twice didn't need all that, said ok could tell installer. I asked about reconnecting service at my address, was told I could save $100 off install charges but $125 was needed up front. I gave them my debit card to pay and was given confirmation # **. After taking a moment to go over the figures, I called back same day to cancel and was told I would be refunded in 5-7 work days. Lies they told. No money received. Got a call after two weeks from a "retention specialist" who wanted to come to my home to sit and talk with me. I said "no, I just want my money refunded." As of today, June 25,2016, still trying to get my $125 refunded. This company is a greater risk than burglary. Shame on them.

About a year ago we did an acquisition and purchased a business. The company we bought had ADT. We wanted to cancel because we were not interested. However, ADT informed us of their cancellation fees - which were outrageous. It would've been thousands of dollars as this was a commercial policy. We then decided it was not worth it and asked them to transfer the security system to our new office as we were moving and closing that office. That was an even bigger mistake. What they did instead was opened up a NEW account, and started to bill us TWICE for the old location and the new location. Even though they came out to the old location, picked up the equipment themselves - reinstalled it at our new location they still kept billing the old address and then the new address too. They are billing us for a building that we are no longer in and they are NOT providing security for. How is this legal? It's been SIX months!

Took 9 hours to change from previous alarm company to ADT. Left holes in my wall and were supposed to comp me 2 months, but have automatically taken payment anyway. Not a great experience.

We were scheduled to make settlement on our new home. I called ADT to transfer the service. They told me that HAD to come out the day we would be making settlement or it would be considered a disconnect and we would be charged $350 fee. Mind you when we signed up there was NEVER a $350 fee discussed for disconnecting! Against my will as you know how stressful a settlement day can be, I said fine. Well as things go with this process my settlement was pushed back a few days. I called ADT right away and said I needed to change the date. Dan ** was my rep and he said "No problem, we got it all set". Yeah right!!! a week after speaking with Dan, still living in my old house, setting my what I thought was an active alarm every night, I get a bill for the $350 disconnect fee!