ADT Reviews

We certainly appreciate the quick response in notifying the police after the noted intrusion by ADT. The police arrived within a short time after ADT notification and the alarm was sounded. I think that we might be adding a few more cameras to the perimeter of the home.

ADT is the worst experience ever. I am a new member and since day 1 the service never worked. They sent the same technician twice and still not working. I have been bypassing windows to be able to partially alarm my house. Called customer service in ADT and they kept sending me to the installation company. Then the installation company would send me to ADT. Asked for supervisor and no one came on the line. Never did they even apologize or try to resolve. I need my money asap. Unfortunately I have to give this horrible company 1 star since 0 is not an option. HORRIBLE!

I have had mine for years. Works great. When my mom was alive and lived here she use the medical alert several times when she fell and I was able to respond quick. The response from the monitoring station is quick. Even when I accidentally set it off they called before I could get code entered. Very pleased!

I’m very pleased with my ADT alarm system. In addition to the house alarm, I have the monitored smoke and monitored carbon monoxide alarms. The installation was fast and very efficient. The technician was professional and very helpful when showing me how everything worked. I’d definitely recommend ADT.

I recently had a great deal of smoke in my shop. Almost as soon as the smoke alarm I got a call from ADT checking on the situation. They were so helpful and polite. I highly recommend them for smoke detection

The service tech that came to replace the battery to our back door was quick and friendly. After trying to replace the double A battery that eroded and calling into ADT, it was determined that I may have an outdated system. The tech replaced it with a lithium battery instead. Great customer service.

Fortunately, I have not had the need for these services. I have had a few false calls and anytime it was not canceled before calling the police, it was entirely my own fault. And I appreciate that you have made every effort to contact me to be sure it was a valid call.

Having been robbed twice, we felt it was time to invest in a security system. What a relief it was not to have to worry about our house and garages being broken into again. We have ADT Pulse so when we go away I use my tablet to check on things at home. It is an added layer to out peace of mind. The system is easy to use and whenever we have a problem we have been able to have it addressed in a timely fashion. We have recommended the ADT Security system to several of our neighbors, and, we noticed that they took our recommendation.

Recently I accidentally set off my panic alarm. ADT called my home, I missed their call and called them back to advise I was at fault and apologized. The representative said she’d clear the report. About 8 minutes later a Deputy Sheriff showed up at my door. I told him what happened. He said they always check out panic calls just in case and understood me being embarrassed with kindness. I was pleased with ADT’s quick response and the Deputy's quick response as well and understanding.

I love this system and feel very safe having this equipment in my home. Knowing that I am being protected by the best security company in the land. The reason that I got the security system was I went through a very difficult time in my life and was feeling afraid and saw the ad on TV about the security system. I have had the security system in my home for the past 3 years and have never had a problem with the system. I always feel safe knowing that I have this system and that the police are right around the corner from my home.

I have been very pleased with the experience I've had with ADT. The response time to alarms, which have been mistakes on our part, is exceptionally fast and the people we have interacted with have been very professional. I would recommend ADT to anyone, not just friends.

I am very happy with ADTs service. Recently I had a rate review that ADT resolved fairly and to my satisfaction. Service has always been good. Thus the 5 stars. I will always use ADT as long as I am in this house!

We have been clients ADT for 20 +Years. In all instances of concern in whatever we have had during those 20+ years, ADT has quickly addressed and repaired our problem. The are ADT equipment we use gives ADT warnings of potential or pending issues that may cause future problems. When it is apparent the back-up battery is near failure, ADT sends the service rep by to replace the battery. When our land-line telephone carrier couldn't or wouldn't guarantee us coverage I called ADT about that issue, ADT immediately offered and delivered a solution immediately. As my family has aged these little things have become more important. We can rely on the ADT system to notify the First-Responders in case they're needed. I find that comforting. Thank you ADT.

A code was on our pad and we called and David walked us through the problem. We needed a new battery for a motion detector which we bought and we called to get help to put it in and a young lady named Sharisha helped us get back up after we installed the battery. Both representatives were very helpful, nice and patient.

I love the security of having ADT. I have coverage over 4 years now. My only hiccup was moving and placed into another 3 year contract. Thats not fair when I was proud to have ADT but being forced from moving as a renter isn't customer friendly and I didn't want to move my landlord went into foreclosure and I penalized more than once. Reps are always kind and helpful though.

I have two kinds of ADT. The first protects my home with an alarm that I can turn on. The second is for me since I live alone. Should I fall or injure myself I can call for help. I had an occasion Nov. I, 2017, when I fell and couldn't get up, and the transmitter I wear around my neck summoned help. I was taken to the hospital by ambulance promptly, and the attendants turned off my coffee pot and lights and locked up securely. I could be sure that my home was secure while I was gone.

Thank you for your help and quick response. Not only was the operator helpful she was very professional. Thanks you ADT for making the proper calls to my contacts and informing me that there had been an alert which turned out to be a false alarm.

The other day I called in to get an appointment with an ADT technician, and I was given some immediate dates. This morning, the young man came on time and carefully checked what I needed. I'll need another appointment, but it looks like we're getting there. Fast and reliable as always!

Sometimes when alarm is set it takes a few minutes before it starts to beep. I wonder why this is happening? Overall it's been a fairly good customer service experience with ADT. Thank you for your time in this matter. Thank you for your concern.

As I was so stressed by alarm ring sounding I did not hear and answer the phone. So your company alerted the Pass Christian police who then came promptly. When I did speak to agent she was very understanding and professional.

I have been very pleased with ADT and we have had no problems with the system since it was installed. On several occasions we have accidentally triggered the system and have immediately been contacted by ADT to check things out. We always had ADT security system on our security areas when I was in the US Navy and they were reliable which is what made me go with ADT when I installed a home system. I do intend to upgrade the system in the near future and will be certain that I can count on ADT to continue doing a great job of providing security for my home.

I'm not quite sure what set the alarm off from my back room but I'm glad that we had the alarm and that someone did call to check since I could have been at home by myself which was scared me to death. That's why I'm happy how ADT handle the whole ordeal.

Installation was quick and explained well. However promise of debit card for $100.00 seems to have fallen into a crack. Received card for $5.00. Assumed would be updated to amount promised but has not happened so far. Would appreciate answer to reasoning for delay.

ADT did a great job changing our system from a landline to digital/cell phone service. They were professional and knowledgeable about their products and helped us with the transition using the new updated keypad. I have already recommended ADT to several family members.

Always have been right on top of things is an Alarm goes off whether it be accidental or suspicious. I have told quite a few of my friends and family about our experiences and recommend to all of them if they ever needed a security system that we recommend ADT.

James ** did an excellent job in having my 1996 system updated and improved. James went beyond my expectations!! The upgrade to my system makes me feel more secure and safe and I can leave home without worrying I'm not secure. Thank You James for your outstanding service. I will recommend ADT to all my friends and family for upgrades to their existing security systems.

I’m very satisfied with ADT. They have had a very quick response time with alarms we have had. Although the alarms we have had, were false alarms but nevertheless you don’t know if they are false or not till you make contact with the property owner.

Has worked really well for my family protection. Can't buy batteries locally, so ADT sends them to me free. You can't beat that for service. They are quick to respond to alarms even those that are accidental. They do not offer newer equipment automatically. So if you have had your old equipment in your home for a long time, then you are just stuck with old equipment.

I have had ADT for over eleven years now. I updated to ADT Pulse and have three cameras, Nest thermostat, and Ring Doorbell security. It is comforting to know that I can see what’s going on outside my home and who’s at my front door. am very happy with the security services and recommend ADT to anyone.

I am very pleased with my service. They are always very helpful to fix any issue I might have and the pricing for my monitoring is very good. Thank You ADT!! I feel safe and secure with their constant watch.

One of the best, I have had no trouble with, ADT. I have had them for about 5 to 6, years and never had to call them once. When I go through, the system to make sure everything is working, they get right back to me. COOL.

Completely satisfied with service and products??? Love the use of cameras to view home when away. Products and service excellent??? Would recommend. Easy access to customer service and fast response for false alarm on my fault. Fast response from police department. Excellent.

I have been with ADT for a long time and continue to receive outstanding service. I had a problem with the touchpad, called ADT and problem was taken care of in a couple of minutes by one of your customer service reps.

ADT is a very helpful company that really does a great job monitoring your home. I would recommend them to anyone. Its employees are very helpful and courteous at all times. I feel safe when I'm at home or away. Thanks ADT and your great employees for a job well done.

Technician did an excellent job of adding my security cameras. He wore protective footwear and was very respectful of my space. The technician was very competent about the product. He showed me how to use my system with the added equipment. The job was completed in less time that was originally quoted.

I had trouble with a replacement remote, it keep on sending out false alarms to me AND the police. The tech arrived and said it was installed wrong. I agreed to remove panic from my remote, this solved the problem.

Great customer service. I would recommend a friend. A few complaints raising the cost and I am retired and have difficulty changing the batteries, should have a special program for senior citizens without gouging for service calls. It seems your batteries don’t last very long. We changed the power pack less than a year and had to change it again with great difficulty. The service manager had to walk us through the process.

A motion detector battery was low, and I tried to change it but it fell to the floor and I had trouble getting it back together, so I called to speak with someone about it, and they were most helpful. I managed to get it back together, but it wasn't right all the way, so the person I talked to has a tech person scheduled to come out and look at the problem tomorrow a.m. Thank you.

The installer did a great job and completed a high quality installation. The system is easy to use and I feel very comfortable leaving the house knowing the alarm is updated. I would definitely refer family and friends to ADT.

Tech guy called and walked me through steps and said my alarm system was fine. But the problem is still happening. I have to go hit system button to turn off alarm and eventually it will reset itself. I don't know what is going on except is it irritating and I wonder what happens if this alarm goes off while I am gone. Will my system still operate as it should if someone breaks in.

It has been a relief to have ADT. I am recently widowed and always relied on having a husband and dog in the house. I needed the security of knowing that being alone does not mean being unsecure. ADT has given me that peace of mind knowing that I now have 24 hour protection of unwanted intruders coming into the house whether I am at home or away.

Response time for alarms is excellent and the folks that phone are polite and knowledgeable. We were notified that our back up battery needed to be replaced and they scheduled immediately and replaced the battery. We have had nothing but excellent service and a great experience.

So far for so many years we did not have any problems with ADT. They are always there when we need their help. And we definitely will recommend ADT to all of our friends and families. So far we are satisfied. Thank you.

All I can say is so far my experience has been very satisfying. When I contacted ADT the response was very satisfying. The customer service was extremely helpful and the tech who responded was well versed with the product I purchased. Thanks.

Courteous, professional and instills the utmost confidence that my home is secure - highly recommend - response time is excellent, communication is perfect, just knowing my property is protected by ADT is a deterrent to crime. I was a victim of crime twice before ADT, but since ADT, I have had no incident at all.

Technician came out and established there was no problem with equipment, yet have had another false alarm the next week. When contacted, your service suggested maybe a rodent set off alarm or the ceiling fan. I don’t feel the situation is solved. Just waiting for another false alarm.

I am VERY pleased with my system. My first interaction with customer service was awesome. I didn't feel I was being pushed into a product I didn't want/need to buy. She answered all questions I had and was informative. The installer was very professional and also answered all question. He was thorough and made sure I knew how to operate my system.

We were having problems with one of the connections/sensors in one of our windows. ADT sent a service technician out right away to fix/solve the problem. The Tech they sent out was fantastic and very professional. He fixed the problem within an hour of his service call. I highly recommend ADT to everyone.

I was with SimpliSafe for just over a year. Changed to ADT because of their special offer giving me all I needed. System has better main board and greater flexibility. Very happy with it even though monthly cost is double that of SimpliSafe.

We used to be notified by the system every time a door was opened, but, when we got the new key fob it no longer does this. I am not sure if it should or not but I felt more secure when I was home alone to have it tell me when a door opened.

For the past few months we have had someone in our house who can't remember that the alarm is on. ADT does not respond if the alarm is turned off immediately, but does respond if it goes on for a few seconds too long. Then a complete report appears on our e-mail. No one seems to have been annoyed by the number of false alarms. This is the perfect alarm system for us. Would recommend it to anyone.

There is no other home security company. The best. Whenever I have had any problems, they have been quickly and correctly remedied. I would (and have) heartily recommended ADT to friends, colleagues, and anyone who has asked for my advice on whom they should retain for their home security needs.

I feel your price is reasonable and when I call for a problem it is resolved quickly and courteously. I do have one problem with my system, when I sneeze in my master bedroom the alarm goes off saying glass break. At least I know it is sensitive to noise.

Installer was on time and very helpful. My alarm system is easy to operate and makes me feel very safe at night, since I live alone. I think I will feel that my home is secure when I have to leave to go to work or on vacation.

It has been very good. Always great, professional and punctual service. Easy to handle and reliable equipment. Easy to reach and good customer service. No waiting time when calling. The web page works very well and you can handle all your business through it.

Great to respond to a very good system in a very quick and professional manner. They are always on top of things when it comes to monitoring your system. Worth every penny spent!!! I would not switch for half the price. ADT is the best security system.

I am happy we have ADT at our home. We are frequently away from home for several days or longer and it gives me great peace of mind to know ADT is on the job. We had an incident last winter that could have caused much damage and the team at ADT called to let us know there was a big temperature drop setting off one of the sensors. I know there are less expensive options out there and I suspect they would work for us as well. ADT's monthly is the reason I rated 4* rather than 5*.

I am very disappointed in ADT referral program, ADT has a program promising a $100 gift card for any person you refer to ADT and the person turn the service on. However, I referred a person to ADT and the person did turn the service on and ADT did not give me or the person the gift card.

I have been a loyal customer of ADT for a long time. They provide the best security a lonely widow could want. I keep my alarm armed at all times and feel secure if the alarm went off. I would have time to prepare myself for the intruder and to call 911 and wait. Your company seems to care about my feelings and my security. I live alone and love being cared for.

I am extremely happy with everything except for what I learned from my primary contact point during our last trip to England this January. She said when our alarm went off she was notified by an automated call which did not give her the chance to cancel having the police visit our home. She lives nearby and would have come to check to see if the police were needed which they were not. Other than this we remain very happy with ADT's service.

I returned home from dinner out on a freezing cold night. When I pressed the disarm button on the fob I accidentally pressed the panic alarm button as a result of still having my gloves on. You'll note that the disarm and panic buttons are right next to each other which is a really poor placement. I immediately received a call from your Central Office. Unfortunately, when the call came in on my cell phone I could not understand your agent. I told him that I could not understand him and that I had pressed the wrong button. I also included my code word and told him if he could hear me to please call me back if he needed more information. The next thing that happened was I had a police officer at my door. Here in Alexandria, the first time there is a "false" alarm you get a warning. The next time you get a fine.

What stands out most, of course is their representative of the company. The technician that came out, was very courteous, knowledgeable, and professional. To me, that is what makes the company what it is, the people that represents it. I would recommend this company to a friend.

I had two key fobs that needed programming. I called ADT and the Tech immediately came out to assist cause it couldn't be done over the phone. The tech was was quick and also changed my batteries. I am very satisfied with ADTs responsiveness and service. Yes I would recommend ADT to friends and family.

The cameras were offline. The agent had me check the connection to the wall and it was not fully connected. Once I fixed that the cameras were back online. Great help and friendly agent. I didn’t have to wait for an agent to answer which was really nice.

I have not had any problems with my security system since I had it installed. My Dog set my alarm off once because I had it set wrong upon my leaving but ADT was on top of the matter and located me. Very professional and proficient. Thank you ADT! I am comfortable knowing you are always on your job!

Fast, friendly tech, very knowledgeable. The whole install and demonstration of how to use the system took less than an hour. The system delivered on all of my expectations. I would highly recommend ADT to anyone looking for a reputable and reliable security company.

Thank you ADT for being so responsive and helpful when we had a problem with our system. When it could not be resolved telephonically, a technician was here the very next day to resolve the issue. The technician was very timely, calling before his arrival to let us know he was on the way, efficient and professional and quickly fixed the problem. He also gave us good advice about the daily use of our system.

I was extremely happy that when my home alarm went off ADT rep. reacted quickly and tried contacting me at all my numbers and also called my back-up number since I didn't answer. I was happy that when I called I felt good everything was good and they handled the situation.

I have been in my home for 22 years. I installed an ADT system shortly after buying the house in 1995, I was very pleased with that system and ADT’s monitoring. The system was upgraded about a year and a half ago and I am really happy with the remote monitoring and the ability to use my smartphone as the control of the system. It has been a very satisfactory relationship with ADT.

For many many years we have had ADT securing our home and could not feel safer or more pleased with your services. The service folks have always been courteous and knowledgeable. I have recommended you to several friends and will continue to do so. Thank you!!!

I have had this system for about 15 years and have been very pleased - it is a great system. Whenever I spoke to Customer Service they were professional and pleasant. When I had a problem with my phone, Verizon indicated it was a problem with the alarm. ADT came out and changed my system to wireless at no charge to me. The ball was left in Verizon's court! I have no complaints.

I have been happy with our ADT, I did not realize how my daughter felt when she came home from school and I would not be here, She told me that when she came in, she could reset the alarm and she was not afraid. To me that is peace of mind. At night when you lay down to sleep, you do not worry about anything. You know that ADT is there for you. Thank you ADT for making our home a safe haven.

Have and older system, wish I could get better control panel without cost. Overall the company has been pretty good. Have had their patrol come to the home 2 times over 11 years. Pretty fast to come. Most are armed now which makes us feel better.

Been using ADT for 3 years, have been extremely happy with the service. When forgetting to disarm the system in the beginning, immediately received phone call, the police showed up at my door. If calling with questions, always helpful, polite. Technician that installed system was professional and explained system in detail. I have called and asked for my system to be tested, always helped.

I have been a long time ADT customer. I like how quickly they respond to a problem and take care of it. My only critique would be us that I feel the monthly fees are too high and keep getting higher. I realize it costs a lot to stay in business, but it is costly.

I wish your prices were less expensive. Over a $1 a day for something you are really not doing on a daily basis. Yes, I am happy you are there when needed. Most alarm events are because of user error.

We have been customers for a number of years and have been totally satisfied with the service and customer service. We look to continue this partnership for years to come. Will also look into upgrading with cameras in our new house which we plan to have going later this year.

My representative was amazing! He showed his ID immediately, and was extremely professional and caring! I've never been disappointed with ADT! From the time I got a false medical alarm call, and then the rep coming out the next day, great service. We have been a proud user since mid 1980's!!! Thank you!

My whole experience with ADT has been good. The technician was very friendly and professional and made sure I knew what he was doing as he hooked everything up, and made sure I knew how to use to the system before he left. The customer service reps have been professional and very helpful answering any questions I have had.

Excellent and professional tech service. Stephen was absolutely the best!! Arrived on time and kept us informed about what he found and what he was doing to fix the problems. Additionally, he gave us tips to better utilize our entire system.

Love my ADT system but wish it was more loud so I could hear it all over the house. Also need new yard sign. Mine is weather broken. Code is easy to set. Like it too they call to check on me when alarm goes off.

We feel safe and secure always, ADT is a great company with good follow up. They will contact if your power fails, or any type of problem. Highly Recommended. We had them back in NY too, and always felt the same.

System is working well. I use it every day. When the garage door opened because of wind, the alarm went off. They called my daughter and all went well. I also use the alarm that secures the house at night. It makes me feel safe. I have no complaints.

I really appreciate how prompt the response is when my house alarm is triggered. The agent is under stable, courteous and knowledgeable. I really appreciate the experience. I really have nothing more to add at this time. I feel safe and that is the main reason for using ADT.

We were notified of our alarm sounding while we were away. Notification was timely and State Police were called. Police checked residence and did not find anything out of order. Neighbors said very bad thunderstorm probably caused alarm to go off.

ADT makes me feel safe that my house and belongings will not be bothered when I'm away. I would recommend ADT to anyone looking for security and peace of mind. The price you pay is well worth the cost of their service.

I received and sent password to family (for Pulse access). However, they never received instructions for accessing it. It does not appear to be user friendly. I think more than one key fob should have been provided.

We recently had trouble with our alarm system going off for no reason. ADT sent Shaun out and he was fantastic. Figured out what needed to be corrected and completed it. He also checked our front door camera and tweaked it. He was polite and very professional!

Installation of my new service was excellent. Anthony did a great job. He explained the different ways to use my service to help me protect my home. He was very efficient and made me feel safe with my new system. I would recommend ADT to any of my neighbors. Thank You for great service.

Got email that alarm was not responding to home office contact. Ran test of system and it responded properly. Previously housekeeper was late in turning alarm off. She got phone call from ADT and explained situation. ADT asked security questions and she answered. Everything ended up fine.

We are very happy with the system we have. They are quick to respond to any problems. They are very good with us old people. The system is easy for us. If we have issues we can call and get help or they send a service person very quickly.

ADT has been an extremely reliable security company that I have used for 24 years. They are higher priced than most but the worth the price. I am only disappointed by the requirement to purchase all new equipment to expand my system.

Wow! From the first call I made to get information to the time our technicians left I was treated with the utmost in courtesy. The appointment scheduler, the salesman who came to the house and the technicians were all very professional and arrived at the time quoted. Everyone was patient and wanted to make sure we had all our questions answered. We could not be more pleased.

I have had ADT for at least two years now, with window, door, shatter, and movement alarms. I laughed at first about how my "castle is armed" but honestly, it does feel good to know my house is secure and I am safe. ADT has responded rapidly on several occasions, including one occasion when my fire alarm went off (I was cooking and burned something) and the fire-persons were at my door before I could say boo. A bit embarrassing, since it was only a kitchen mishap, but the reassurance this provided me was awesome. ADT has numerous different alarm/security options to meet all needs. They install quickly and respond to alarms quickly. I have absolutely no complaints.

I’ve had ADT for 5 years now and they have been more than accommodating. The staff anytime I would call is very professional and polite. I get notified about any kind of interruption to my alarm. They are an excellent alarm company and I would recommend them to everyone.

The services that ADT offers are broad spectrum with monitors, motion sensors, cameras, door entry locks and wireless devices sirens for indoors and outdoors with around the clock monitoring you are secure. And knowing if you need any additional services or support there is always help available for you to stay protected and updated with advanced technology.

I had a closet door fall off track and when it hit it made a breaking glass sound. I got a call early morning from ADT that they were sending police. I wasn't home so between the police and my great neighbors the issue was taken care of. Thank you.

We had ADT installed in 2011 so our home would be protected while we were in FL for 3 months each winter. This year my son has replaced the battery and turned off the motion detectors because I kept getting calls about trouble. Finally I got someone to quit calling me for 30 days. What can be the problem?

Very Professional Gentleman - Would like for him to come again for a next appointment. His explanations were understandable. ADT is the best security. We value our Security Company. The rates are reasonable and makes life easier for families. We would recommend a friend/family.

My motion detector went off two (2) or three (3) times while I was out of the house. After a visit from the ADT Tech, it was determined that the detector needed batteries. ADT sent me batteries and the tech installed them. The device works great ever since. I will (and already have) recommend ADT to family and friends.

ADT doesn't do anything for long term customers; have been with you over 30 years and never am I given new equipment or services. Seriously going to another service so can be updated. Very hard to be more than moderately satisfied when you continue to raise rates and I get nothing that I wasn't getting years ago.

We are very happy with the service from ADT. We appreciate the notices we get. For instance, while we were away, our cleaning lady came in and was delayed in getting in and the alarm went off briefly. We were notified and my husband reset the alarm remotely. We also love being able to set/ turn off the alarm remotely.

My granddaughter and her boyfriend set my alarm off accidentally when they came to do laundry. ADT called and boyfriend answered letting them know that it was a false alarm. HOWEVER the account is in my name and a male voice answered. He let them know it was an error but he was not asked a security question and I was not called on my cell # as a backup.

Great product! User friendly!! Great company to go with for security! Danny was great at explaining everything! Technician was thorough as well! On time and prompt and will answer any questions that you might have! They are less expensive per window than their competitors!

Resolved the issues with the system and cameras quickly. Very pleased with the service received. Technician took the time to explain what was causing the problem and what he was doing to resolve the problem. Received adequate notice of when he was coming so that I could be home.

I am very happy with the service provided by ADT security. I do feel the monthly rate is a little high for the service provided and being a Senior Citizen and single I need the security but this price is higher than expected.

You always get an immediate response from ADT when I hit the wrong buttons in my security code. Very lucky have had no break ins that set the system off. And when called, ADT makes sure I give them the code and assure them that I am o.k.

Our ADT system works consistently with no problems. We have only had one alarm and that was caused by ourselves. We had forgotten to disarm the system before opening a door. We quickly disarmed the system, got a confirming call, and everything was back to normal. Thanks for consistent service.

My experience has been nothing but an excellent experience! ADT was my first and only choice for my home security system and I do not have any regrets at all. I would highly recommend ADT to friends and family at any time. Thank you ADT!

I have had your service for several years. I have not had any communication from you as to our satisfaction or if we have any questions. Do we need to do any routine maintenance, etc. All I know is to set the alarm and deactivate it. Is there anything else that needs to be done? It would be nice to send out reminders to your customers to let them know, even if it's just to let us know you are there.

Prompt, happy, smart installation. Good people. I would recommend ADT to a friend and have. The service is all that was promised and the equipment works well and looks nice. In a word great, a good experience. thats all, no more (lol)

Absolutely I’d recommend ADT to my family & friends. I’m pleased with the service & equipment. The Pulse app is also really cool as well. ADT definitely gives me & my family peace of mind, we really can’t think thing to complain about, ADT gets Two thumbs up.

ADT called us during the service hours to let us know when the technician would arrive which was fantastic! Our technician Lester was wonderful! Took care of everything on our upgrade to Pulse. Made sure to test all alarms and go over how app and additional features we ordered worked. Great technician! Thank you ADT!!

I have been very pleased with ADT with providing security services to my family. My first encounter with ADT wasn’t a pleasant one because the advertisement price and the final price was wrong due to my phone provider. This wasn’t explained in the advertising that you needed a specific carrier but after that miscommunication things have gotten better.

When our outdoor sign broke, I appreciated the ease of ordering a new one at no charge. We also appreciated being notified when our alarm went off while we were on travel. The only thing I would suggest would be a follow-up call after the police arrived to know for sure that they hadn't found anything suspicious.

ADT experience was really good. The install was quick and the tech was really good at explaining what was what. Very professional. I would recommend friends and family to get your services. Everything works great. No problems at all. Thank you.

My phone had died and I was at work when I received the alarm. I'm glad that ADT watched over my home and notified police in the time of my absence. Even though the robbers got some items they were too scared to get more thanks to ADT notifying the police.

When my alarm system wouldn't arm, I immediately called ADT. Service was swift. The tech was onsite within 2 hours; problem solved! Thanks ADT for putting my mind at ease and making me feel protected once again! I would most definitely recommend ADT to anyone needing an alarm system. It took 2 break in's for me to realize that both could have been prevented if I'd had a system in place.

Technician was very friendly and knew his job. He took the time to explain exactly what he was doing to correct the problem. He went out of the way to make sure that I knew exactly what he was doing and that I understood it.

I’m glad I got ADT. I like it and I enjoy it. But I have all my doors turned off and I wear something around my neck all day, ‘cause I was always setting the system off. I was washing my hair the other day and the system went off, and they called me. But they always call in no time.

My son-in-law was a manager at ADT for several years and I've been their customer for a long time. So far, I've always been extremely satisfied with their service. Every window and every door in my house and workshop is armed, and I feel very safe with that. I also have the horn that blows when somebody cracks the window or opens the door. When that happens, I know how to get to my protection in a hurry and I know how to call 911 once I have the protection in my hand.

They are a good company until you cancel. Then their true colors come out. They go up every year for no reason! They wanted to charge me $400 by the 3rd year. Then I went to cancel and they tell me it wasn’t their problem I didn't read the fine print but it takes 1 month to cancel. So I would have to pay for their services the extra 2 weeks. The guy was rude & would only talk over me!!! Go to another security company unless you plan on keeping ADT for life & paying their prices. They continually go up year after year. Then you have to put up with their very rude customer service!!! Seek another company!!!

We have been very pleased with our service from ADT. No news is good news. Occasionally, we set off the alarm by accident and the ADT folks call to confirm there is no problem. We have had a time or two in 15+ years that an alarm was set off accidentally while we were not at home and the ADT response was coordinated with local law enforcement. We feel that ADT has our back.

I have had a great and wonderful experience with ADT Security protecting my home. It gives me great comfort knowing that when I am away from my home that My ADT is on the job protecting my home and family. They have great customer associates to address your needs.

I’ve known ADT for years. The equipment's quality is okay and I haven’t had a problem with it. However, when I had to have a battery put in, it took forever to get here. We even said we would pay to have it shipped overnight because we were without a system. I’m a senior citizen and I'm here by myself a lot. They wouldn’t do it and I was not happy about that. Other than that, the overall experience is fine.

Somebody who used to be a salesman for a different company that I had dealt with started working for ADT and came to see if we were interested. The system has been great, but it has gone off a few times recently for no reason. ADT was very prompt about calling me and was very caring because when the alarm went off at 2 o'clock in the morning, we turned off the alarm and the rep asked me if I was sure I was okay because she could still hear something whistling. I said it was because I was putting my hearing aid. I'm more than satisfied with the service and I have recommended ADT many times.

I was promised 39.99 for the first year and 48.99 for the remaining 2 years. When the installer got here he pressured us into adding extra features, then told us to download the Pulse app to have control of our system from our phones. He didn't tell us that using the app would void the promotion we agreed to...driving our monthly rate up to 52.99!! Calling customer service did no good. Even talking to the manager got us nowhere. He just said it is what it is. I called ADT directly. They said they couldn't do anything for 90 days, because that’s when Protect Your Home sells them the contract. What?? To top it off, they promised a $100 gift card, which turned out I had to fill out a form and said a cashier’s check/money order for $4.95. Don't forget the cost of the money order. This is bad business. I've had gift card.

The salesperson was polite, and the installation team was professional and courteous. I'm satisfied with what they do and I've had no issues. I have had them since the 0s, so we've had ADT for a long time already. They don’t have an updated service package where they offer a lot more than what I have. But, I like what we have now and we will probably update in the near future.

After multiple service calls and a year of living with a system that does not work as sold, it's time to cancel ADT for cause. I have two main issues: 1st issue: The garage door remote opener function hasn't worked in almost two years. I've had multiple service reps visit and it's never worked after the initial install. It's been inoperative for over a year and I gave up on technicians trying to figure it out.

The sales technician arrived promptly and was very personable. He listened to my concerns, walked through the house, told me about the basics of the package I had purchased over the phone, and then provided me with his security assessment. We went through each step and he allowed me to pick what I felt was best for my family's situation. There wasn't any high pressured sales. After we agreed on a package, he completed the install and explained everything again. I was very impressed. One side note - when I called to schedule, the first agent should have explained more that the monthly service charge could vary if there wasn't a landline option. That is my only complaint.

A friend of mine told me about ADT. Their sales rep was fine and professional. However, they could probably keep me better informed of their updates. I had never had an update in 17 years. A couple years ago, someone tore up my ADT sign off my yard and I contacted them because I needed new signs and they were really kind of bought. I have had their service for a long time and that was the only time I have ever requested anything. That kind of not deterred me. ADT gives me the security that my house is okay when I am not here.

The ADT sales representative called, came out, was very knowledgeable, very nice, and did a great job. He was also the installer and has been the only person who ever came to our home. My ADT service package includes a remote control and the boxy sensors on the windows, doors and so forth. I tell others to go ahead with ADT as I have not encountered any problems with them and I'm very happy with the service.

I've been with ADT for 17 years. I have their alarm system and I've been satisfied with their service. I would recommend it highly.

They did a great job on the installation and I feel secure having ADT installed. I was told upfront that the "sales flyer price" was for using telephone lines in the house for their service. The "cellular system" would cost more by not using the phone lines in the house for their service. The installation price did increase due to additional monitors and sensors being installed on each floor in the house, as I was only quoted a price on the phone for the 1st floor. I was surprised seeing a sub-contractor show up to do the installation, but I have found out in the past that other companies do this also. The technician did a great job doing the installation and he explained everything to me about the install and service while he was doing the work. He answered all my questions and did a great job.

ADT security cameras record for only 30 seconds. After that 30 seconds, it takes 5 minutes for the camera to “reboot.” They do not disclose this to you. My “hardwired” system does not work, and I have been paying for it, for over 5 years. When ADT learned this, they told me, "Oh well," and asked me if I wanted to renew my contract and offered an appointment beyond a month. I do not know how a security company can get away with selling security cameras that do not do anything.

If you have ADT or are looking into a new alarm system - you NEED TO READ THIS! ADT, the WORST alarm system EVER! We were a victim of home invasion and burglary on December 15, 2015. The Thief(s) opened the door to our house to take my car keys - the alarm was set, but didn't go off!!! We slept straight through them taking my car, filling it up with items from our garage, and driving away. This has cost us money, time, energy, sleep, and a lost sense of security in OUR OWN HOME. I called ADT on a couple occasions to be told that the next level up is the CEO, hung up on, transferred to voicemail ultimately to tell me that they have to send a Tech out to verify that our alarm is faulty.

I’ve been very happy with ADT. They took over Brinks, whom we had before. I trust and appreciate that ADT calls and checks on us when the alarm goes off or if we need help, especially that I can have my pendant attached to the alarm system. They also come out when we have a problem with the system, like when replacing the battery or whatever has to be done. We pay extra for the service package. Customer service have been very courteous, too. They explain things to me with the pendant, like how to check it.

We joined in 1980 before they were ADT and I've always had very good service as far as the program that I wanted. They took over for Brinks when they bought out the company and they provided us with excellent service all these years. It's a fine company and we are very satisfied. I would highly recommend them because they're very good with the monitoring.

We are all satisfied with ADT. We have the outside alarm and the remote -- I can arm and disarm on the phone. So I think we’re in good shape. We had a problem with one of the alarms in our bedroom that went off prematurely so we called and a man came out spontaneously within a couple of days. He replaced it bu within a week it was going off again and he came out and he replaced it with a new sale right out of the box. So I think the first time he replaced it he used a reconditioned sale. It didn’t last long. But we have had no problem in the last two months with it. Everything works nicely. I feel comfortable with it. I’m well-satisfied.

I called ADT because I had their system before. When I called the company to have them reinstall the ADT system I spoke with Jim. He was very professional and funny. On the day I had have them to install the system the installer was Sterling. He came on time and he was very professional. The installation went very well. Sterling explained everything about the new system. He even showed me how to set up my phone to connect to ADT system. I only have had this new system for about 6 days. I'm really pleased that I have the ADT system.

ADT is a good system. I like the whole system. You got the fire department and the health department all on the same keyboard. The sales rep was patient, nice and concerned about what I was thinking.

We had ADT install our equipment and provide our monthly service. There was not a problem until we sold our home. We called ADT to put them on hold until we purchased a new home. We paid $100 to hold our service since we had not fulfilled the 3 year contract. (Which I was not told about - but I will chalk that up as my fault since I did not thoroughly read the contract, and just took the word of the installer.) The new buyers of our home called ADT and began a new service with them. Their first monthly charge was put on our credit card. I could not find anyone at ADT that could fix the mistake, so I had to cancel my credit card to avoid future billings on my card. Finally someone I spoke to, after a month of calling, figured out the mistake and credited my account.

I just got my ADT system installed at our on January 23. In the evening we turned on the alarm and went out to have dinner. My neighbor next door called us to tell of a high pitch noise coming from our home. When we got home the alarm was off. Looking at the monitor, it said the zone 6 (Our kitchen door) was open. I noticed that the magnetic was gone. I called the telephone number on the brochure that night and was told it's too late to send someone. They will have a tech out the next day. This starts what I call a nightmare experience.

I recently set my alarm as I exited my home. Since my neighbors were coming to feed my animals, I did not intend to set it. ADT responded immediately, calling both my phones and sending the police to verify who was in my house. They did not simply accept the explanation of my “intruders”, but took immediate action with me and the police to verify the ID’s. Then they reset my alarm when the neighbors exited.

The technician who performed the installation of my alarm system was very thorough and knowledgeable and pleasant. I have only had the system for a few days, but I am pleased with my decision to switch to ADT thus far.

The technician who came to install the alarm system was very friendly and courteous. My only quip is the fact that I was I was getting x amount of accessories and the technician didn't have the proper order. He took the time to make a call to his supervisor and got it mostly right. I believe I was still left without at least one extra accessory. Don't know where the fault lies. Maybe I should have written down all the order while chatting with the sales rep. but trusted that all would be okay. Lesson learned.

We have AT&T-installed cameras that we use through ADT that go out more often than wanted, but we've been with them so long that it doesn’t really matter anymore. The cameras run on the internet and the internet sucks because of the area that we're in. ADT's good as a company, but they don’t come out when the alarm goes off. If we turned the alarm off within a certain amount of time, they’d call with a recording that says my alarm went off and it was turned off. The reps used to call, but they don’t anymore.

Technicians were quick and knowledgeable. All my questions were answered. I now feel my home is safe again after having been broken into while we were away. The loss of our property and damage to our home was heart-breaking and scary. I now feel protected.

Service was great. Tech/salesman was great. Features were exactly what I was looking for. Easy to understand, easy to use. The tech/salesman was able to identify my concerns/needs and select what would work best for me. Installation was quick and mess free and I have had no issues with the equipment.

I was extremely impressed with the technician who came to my home, explained the system, took my order and installed the system as well. His name was Kevin ** and you have an outstanding employee in him. He made the whole experience a great one! I love my new ADT system!