ADT Reviews

The ADT representative was very helpful and professional.

Sales help did not sell correct system, lied to me. Told me they could connect to my existing system at no additional charge. Was supposed to pay $27.99/month turned into $49.99 then when tech came did not explain additional charges for connecting to my system. Never told me my plan was 50$ had to call a second tech to connect your system. Left after 4+ hours as fast as he could did not really explain how to fully use the system. Did not explain additional charges fully. Just left after a two minute tutorial on the setting of the alarm. Felt totally deceived, taken advantage of an older person! Will never recommend ADT to anyone and will tell people to get rid of them if already installed. That's how bad I feel about your customer service management, sales personnel.

Technicians were very professional, polite and knowledgeable.

I am VERY disappointed in the process of my installation, not so much at the actual scheduled technician "Paul" (he was great) but the mannerism and abruptness & abrasiveness of "Justin/Jason" who showed up at my door. Did not have an ADT shirt, no badge, ball cap on backwards, nor identified himself to have anything to do with ADT - just showed up, knocked on my door, and asked for "Paul". And proceeded to enter.

My experience with ADT has been very good. The customer service that I have been getting has been very well. The technician that came to my house was very knowledgeable. I would highly recommend ADT to all my friends at this point. Thank you for all your help.

The system is "extremely" expensive, the app is slow in responding, the sensors are slow in notifying of intruders (I came in the garage, was in the living room before the alarm said I had entered). Vivint's system was immediate. It took 4 tech over 10 hours (2-7:45 & 9 -2:30) to install the system we wanted. The original tech did not have the proper equipment nor was he certified to install smoke detectors. Took 3 tech to install the door lock... Only reason we choose ADT was because Vivint & ADT are the only 2 companies that do installs, all the others are DIY. Maybe I need to go with a DIY system and get my $2000+ dollars back.

First of all, mine two gentlemen that did the installation were very courteous and extremely efficient. The thing is, we never expected to pay as much as we were charged. And, the way it was done, well the keypads were already in the walls and equipment was here and there - that's when we were told how much we needed and the hugely expensive cost. I think this was a little underhanded, but I don't blame the installers, but I do blame ADT. Too costly and too unexpected!

Very professional. Very instructive. Very nice person. Excellent installation. Very pleased with the job done.

Happy with system.

I had this home alarm system put in years ago when they ran a free installation and low monthly fee. Every year they have gradually raised the price to where I now pay almost three times as much as the teaser rate. I just called to have the system shut down, the service discontinued and the system removed. The rep was able to shut down my account and transferred me to another dept. who said they don't remove these systems. Because this is an old system and wired to my phone and electricity, I have to hire an electrician at a cost of a hundred bucks or so to remove it. Worst service ever!!! Stay away. Go to a big box store and buy a wireless system that you can install and maintain yourself. What a rip-off!

My installation of the ADT system was done in a very professional manner. The installer was well versed on the system and explained the system completely and answered all my questions regarding the system and how it operated. I was very pleased with everything. I have already recommended the ADT system to several of my friends and family. My only complaint now is I have not received my $100 Gift Card.

Installer was helpful, efficient, installed with care, explained everything.

When they installed my system it wasn't anything like we talked about when we first set up the installment. Tried adding more charges instead of just getting what was originally talked about. Had to change what we wanted and ended up having to add items that weren't talked about either. Luckily didn't change my monthly but bad communication in what customer service department told me what I would get for a system and what all would be covered.

Awesome service and installation.

ADT Pulse sucks. Ever since I upgrade to Pulse, it been a nightmare. They come out to fix my system after a few weeks then a few days I'm calling back for them to come out again and have to wait another few weeks. When my bill is due they withdraw their money on time but yet more than half the month my camera system isn't working. Called to get out of my contract. They told me 1,000 I could and told me I sign a 24 month contract but it's a 36 month they told me!!! I WOULDN'T LET ANY OF MY FAMILY OR FRIENDS GET ADT PULSE! THIS SUCKS. YOU PAYING THEM ON TIME BUT HAVE TO WAIT WEEKS TO GET THEM OUT TO COME FIX THEIR SYSTEM! I HATE ADT PULSE NOW.

I needed to cancel my account. They made me jump through a bunch of hoops and mail in a letter plus a utility bill. In the meantime they continued to bill me for a service I did not want. Not customer friendly at all.

I was not pleased with this. The guy was rushing and trying to get me to buy more than what I need. I guess that work off of communication. I explained what I wanted. The employee still wanted me to purchase what they wanted. I told him what I wanted and walked out the room. He drill a hole in my wall and didn't let me know before or after it was done. I guess he was rushing so he could go smoke. While he was working, left a go the employee something to drink. When I got back the employee was sitting in the vehicle smoking. People need to have patience.

A couple years ago I started alarm service with ADT in both my Las Vegas home and the home my daughter was living in Reno Nevada. She was going to school in Reno. As most college students do, she moved housing each year. Now that she is moving back to Las Vegas to live with me since she is graduating in 10 days, she has no need for ADT service in Reno. I called ADT and they said because she moved her contract automatically started with another 3-year contract. I told them this was unacceptable and she has had the system for the term of the contract and whether or not she moved was moot. They want a $1,000 cancellation fee. I told them this was insane and would cancel my service in Vegas as well if they did this and the lady didn't seem to care and told me to "go ahead and cancel."

I had very bad experience with many different customer service agents in regards one matter, for a period from Nov 2015 to April 2016, first to cancel the PAP to my credit card, then to get the refund that they withdrawn since I cancelled their service. The bad attitude I'm taking over the phone from the customer service reps lacks all the customer service skills and manners.

I started receiving emails from ADT in December of 2015 that my system needed to be upgraded to a 4G cellular system. I explained to customer service that due to the 'dead zones' in my house a cellular unit does not work. They insisted it would and in February 2016 the nightmare began. The first gentleman came and let me know he did not have the equipment on his truck to do the proper upgrade (this would have required them putting a tower on my roof and running a line through my house) and I would need to call and schedule another appointment.

This has been a horrible experience. The techs that came to my house were the only people that were polite. One of the people on the phone was so rude I was close to tears after the conversation. Not to mention things seemed almost a scam! I had to hand write my notice to cancel, mail it, all within 3 days of being installed. I happen to be on vacation. I had to find a post office and have the letter mailed after fighting with the horrible customer service man on the phone. Then when I call back no one received the letter! Should I even be surprised? I jumped through hoops and it was "lost"? Highly doubtful in my mind. Then the tech told me they would arrive to pick up the equipment between 8-2. Of course they arrived at 3. He was incredibly nice. However I had to pick my daughter up from school late to accommodate that schedule after I took the day off to wait for someone. Absolutely horrible all around.

I contacted ADT to arrange a technician visit for installation on April 9th. At that time I inquired about a referral for my neighbor who was instrumental in my choosing ADT. He is a customer of ADT .The supervisor I spoke to about it told me that I would have to handle it thru the technician assigned to the job. The tech did a very good job of installation but said he thought the program was no longer in use. He gave me the ADT Customer Service number to call to verify if it was still in effect. After explaining the situation to ADT I was told that I would hear from them in 2 to 3 days. On the evening of April 26th I received a call from an agent of Defenders, Inc. telling me that the referral would not be honored along with a phone number to call if I wanted to pursue a referral in the future. I did everything I was told to do.

I am having a terrible time trying to cancel services. Many times I have contacted customer service (4/14, 4/18, 4/21, and today). I also faxed cancellation on 4/22 because I received contract on 4/22. I want to CANCEL my services, PLEASE! I wish to have equipment removed immediately. It has never been used. I am getting nowhere with customer service and this situation is costing me much time and stress. Please Help.

The ADT professional was so smart about products and family safety and stayed within our budget and did not pressure us to go above and beyond what we could afford. I've never slept so well. He was wonderful.

Needed to schedule an appt as the modem was offline and ADT pulse system was not working. Called customer service and they said the first appt was a week and a half out. My system was out and that was the best they could do. I asked for escalation. They sent me to the scheduling department and they scheduled my appt for 4 days later, better than 10 I guess.

ADT Contract Customers beware that ADT will automatically renew your contract INDEFINITELY after the contract has ended, even if you do not use their service or their equipment. They will continue to charge the monthly fee without your permission and without informing you that your monthly charges will accumulate. My contract ended November 2015. In May 2015, in reply to a request not to renew my contract, ADT informed me, quote “…once a contract has ended, the account it was attached to continues to renew for one-month terms indefinitely. The only difference is that there aren't any balance of contract charges after the end of the contract…” end of quote. ADT did not state that the indefinite renew for one-month terms incurs a monthly charge even if the service or equipment was not used at all. This is clearly deliberate miscommunication by ADT to its contract customers.

Mark ** was very courteous and thorough. He answered all questions to my satisfaction. I would recommend him to anyone who asks.

The representative who installed our security system was very informative and helpful. He answered all of our questions and concerns. I was very pleased with him.

Installation went very well. The Tech explained some extra things to me and I upgraded the security system that was provided in the pamphlet that I had received in the mail. I discovered one of the windows had not been secured after the Tech left. I reported this when a rep from ADT contacted me a few days later. She said she would report this and someone would contact me to take care of this.

I have had worst experience with your company. So far it's ridiculous, and it's only been two weeks. Not what I expected from a company like yourself. Your technician was extremely rude to say the least. I have never felt so disrespected in my own home before. "Well it's clear you obviously don't love your son because you don't want to spend the 4,000 dollars for the extra equipment". My son is two. I understand he was trying to upsell me. Trust me I get it. I work in sales. My son is 2 years old, for crying out loud and that's just not something to say to people. Once everything was done and I paid for some sensors that I didn't want but felt pursued to by your rude ** technician said, "Well, glad to see you can afford 52 dollars". Just rude.

Security installation - Service was neat, efficient and knowledgeable.

3 years ago I signed up for ADT at my home. I was told by the salesman when I signed up that I could move from home to home with no issue and it's free. I even explained that I would be moving the following year. Well I moved to Houston 18 months later. Last year when I got my system installed at my new home the installer said "oh well you have a new contract for 3 more years because you moved and it starts over." Wait what? tTat's not what I was told. So I call customer service. The ladies explains how the contracts work. Then I explain "well I understand but this is what I was told" and so she says "ok well I'll make it to where you only have to finish out the time left in your original contract." I trusted that she would do as she said she would so I signed for the install and the contract because she promised I would not have any issues.

I was all excited about getting service with ADT as soon as I closed on my new home. The guy I spoke with on the phone, Joshua **, was great, he helped get me set up for installation, and have excellent service. The guy that installed was great. What I don't like is not knowing when my first month pmt and prorated pmt for April was coming out and having to see it on my credit card statement. I was very unhappy and actually thought about cancelling my service. And then to get the bill showing it wasn't due until May 1st. I am not satisfied with the no communication on your part and hope it will not be like this from here on out.

They need to be more upfront with costs. The original sales person scheduling the appointment led me to believe I wasn't going to be paying for anything above and beyond the initial payment and monthly cost. When really... there is quite a large bill associated with the install if you actually want to safeguard your house properly. Why can't sales team just be completely upfront with all costs.

Upon completion of installation, I wrote a check for complete install. A few days later saw that the same amount was taken from my on file checking account... a completely different account. When I called about the double billing... no one wanted to accept responsibility. Thank goodness... check had not cleared and I put a stop payment on it.

First installer didn't install the garage door opener. Called back to get what I originally ordered. Second installer just moved the motion detector to the garage. I already gave up. Regret getting ADT.

Matthew ** came and installed our Home security system on 4/14/16. He was very polite and answered all our questions. He did a great job installing our Home Security System and patiently showed us how to set the alarm on and off.

Service was excellent. They arrived within the timeline I was given. Serviceman was very conscious of clearing up any mess made.

Do not remember being told about being billed in advance or that I had signed for a two-year contract. Not happy.

My Installation Rep was on time. In fact he was 20 minutes early and made us feel very comfortable about the company. My husband and me chose to protect our home. He explained in detail every aspect of what he was doing and very polite and friendly.

I am very pleased with the system.

I wrote the following to ADT on 18 Apr 2016: "I have to say I am not happy with ADT Security. I have had ADT for about 3 years and just found out that when it was installed, 'apparently' it was installed incorrectly. One of the door sensors do not line up when the sliding door is closed completely. We use a fod to activate and deactivate the alarm so we had no idea that the alarm was not working. We always thought it was working."

After the installation, the installer ran through the how to's as if he did not care whether I understood how to work the system or not. The installer did not offer any security yard warning signs. I had to ask for them. He said he did not have any then offered to look in his truck for "one." He gave me one so I had to ask him for two more then he let me know he did not place them in the yard because that was not his job. Seems as if he did "his job" when he wrote my order, contract, installed the equipment and took my payment and that was the end of his services. I don't blame ADT, I blame him however he represents the company although ADT may outsource their jobs. Something to think about.

Asked installer three (3) times if the changes being made would affect the monthly service charge originally quoted and was told no. Payments are now $21 + more than original offer. I only personally signed one document. All documents emailed to me are computer signed. I was never given a copy of the form which I signed. When I called to question this, I could never get a satisfactory answer as to "why". The installer told me that their phone numbers were in the folder and could be reached if I had any questions or problems. This was a lie also. One of the sensors fell off and I had to reinstall it. I am not a very satisfied customer. If you are not honest at this point, what can I expect in the future??? Your advertising is good. Your offer is good. Your system seems to be very good. The negativity which I have started with the installers and personnel answering your telephones.

I have ADT in my home because I feel that my family's well being and protection comes first and ADT understand that. The technician came out and he was very professional, respectful of my home and my family. And he had a great sense of humor. It wasn't all about the job for him, it was the satisfaction from the customer and I commemorate ADT for that. It took him no time at all to install our equipment. And not only did he do a great job! He broke everything down as to what we can get, what would be best for us and where everything goes.

New install on the 8th of April, 2016. Didn't get smoke detector install. Had a appointment for Friday the 15th. No call or show from tech. BAD BAD SERVICE.

ADT contacted me about two months ago via phone call stating my installation appointment should be confirmed. I immediately contact ADT, informed them I was already a customer and there must be a mistake. I sent an email to their corporate office and received a response indicating the order was accidentally entered under my name but it was for another address. For the past two months (maybe more) I have been paying for someone else's monitoring system and ADT is not monitoring my home at all. I brought this to their attention and they've informed me it will take up to 72 hours before they can make any corrections.

Recently lured back as I have an existing security system with ADT, received promotional offer in the mail and thought I would give ADT another try as I had discontinued service at the end of my contract a couple years ago due to incorrect billing and horrible customer service. I should have thrown the promotion in the garbage. Signed back on with ADT first part of the month under the assumption that promotional rates would apply. I received office copy contract in the mail as they needed my signature on the contract, noticed contract was for different amount not promotional rate. Contacted ADT about the information on the contract and was told the promotional amount was in their system even though it was not listed on the contract.

Not very cooperative, rude and attitude dealers. Only caring in making sales and was lied to, not a company that I want to be serviced.

Felt very comfortable with installer, very knowledgeable and patient through our indecisiveness. Very happy with our decision.

I was very pleased with the installation process and the technician. He was very knowledgeable concerning my questions and the equipment. I was a little disappointed on the advertisement. Your webpage says that certain things are included, but to my surprise, your page is a little misleading and it cost me more to actually cover my whole house.

We have had ADT for over a year now and have had problems as early as a month after implementing service. The system has never worked right and every technician that comes out says something different. The one today came out to check the system and killed 3 baby birds in a nest above the outside monitor and told me "I got rid of them because that would be affecting the system"--I promptly informed him that it was NOT what was affecting the system but the other 3 FAILURES being displayed on the keypad all of which had nothing to do with the outside monitor! When I called in and asked for a supervisor I was connected with someone after being on hold for 10 minutes whom I thought was a supervisor to find out was not and then treated like a criminal for asking to cancel service! They have HORRIBLE customer service and offer nothing to resolve complaints or concerns other than "you WILL PAY" early termination fees!!

Authorized dealer Dave ** came to my home almost a year ago after a break-in. Sold me on the pulse system to protect my family because of my long work hours. I signed the contract and gave cash deposit towards the installation which should have been within two days of signing. Long story short we have never heard from them again. No installation, no refund and when I call ADT corporate they tell me that I have to wait for the dealer to contact me. Still no contact and no concern about this activity. I have receipts for everything and even the copy of the contract I signed. If you don't want to be mistreated stay away from ADT.

Monitoring was fine, a few issues with some of the equipment and conflicting answers about how to fix it. But my biggest issue is cancelling services. It is a NIGHTMARE. I've called repeatedly, used their chat feature, faxed and emailed trying to cancel service. Yet somehow, they keep losing my request to cancel. They tell you it's easy to cancel if you're under military orders to move - "Just provide a copy of the orders" they say. But the reality is that they'll drag their feet and make you jump through hoops for weeks. Meanwhile, my house is selling. I can't cancel service and I'm stuck paying for an alarm system on a house I will no longer own.

I was refused a referral bonus because the technician didn't tell my neighbor that he could give me the one. So he didn't tell him. When I called for the referral I was told it could not be honored. But their technician should have told us. Poor business.

Do not purchase ADT. They lie about what they are offering for free. They will charge you much more than they say. They ripped me off 1500 dollars. They promised I was paying 1700 dollars for 3 years of service but actually paid that for a few window and door sensors and a couple smoke detectors. This company will rip you off. Buyer beware. They are a scam.

Not as represented in Ad from ADT. Terrible installation where the new equipment installed NEXT to existing equipment NOT IN REPLACEMENT! Wires show down wall. We ended up with LESS coverage than we had prior with previous company and paid $436 and triple increase in monthly payments. Emailed immediately to remove all equipment and cancel account. ADT denied receiving emails and refused to cancel even tough I had a 3 day cancel privilege. If not resolved, I will initiate a suit not only for misrepresentation, false advertising, but damages for house. Have pictures for suit.

I am very disappointed with ADT. I was in a lengthy phone conversation with an ADT consultant. My concerns were surprise fees and unknown costs. I was assured there wouldn't be any surprises. After the tech installed the fee was MUCH higher. A manager assured me certain promises and that did not happen.

No phone call before 8 am Tuesday arrival, took until 630 pm to get everything working (and less than 24hrs later on Wednesday the brain/panel had connection failures and when I called Protect Your Home - customer service was lacking and they were supposed to send a tech out on Friday that never showed and a manager was supposed to call and never happened). Installed caused me to miss 4 hours of work because the system originally worked, added cameras, that didn't work, then they replaced the camera box because the 1st one was apparently registered to someone else. Once it worked the control panel stopped working and it's the several sensors had to be replaced. When drilling holes for the camera wires the siding/trim was also drilled through in one spot.

There were two installers that came - one of them was very professional in the way he spoke, dressed and conducted the installation. The other one did not really - I had to tell him while waiting for a confirmation code from ADT to come through for him to please slide back my refrigerator, clean up & start taking out the boxes and garbage out since I had to leave - he was on his cell. He proceeded to do it upon my asking. Install took like 4 hours or so. Never got referral card for my business.

Prompt and good service.

The installer is nothing more than a salesman, whose job it is to upgrade the customer. Will be glad when the contract expires.

My alarm was accidentally set off by a contractor working on my house. ADT attempted to call the home number, which is disabled during an alarm by design, never called my cell, never notified police. We have been customers for 18 years. Have noticed increased delay in response times but never complete failure to respond. Called customer service and was told that I needed to log on periodically to ensure contact numbers are correct. I asked how they would have been changed and was told that it must have been my doing because they don't swap around contact numbers. When I pointed out that this had never been an issue before and I hadn't made any changes, was told by customer service supervisor to use different alarm company if I was dissatisfied.

The installer was good. I was surprised about the added cost but the salesman did not explain that the glass break sensors are extra. I was ok to pay the extra money. It's worth it. My family is job one. Thank you ADT.

Excellent rep. Excellent installation. Very good customer service reps.

I am so impressed with the service, knowledge and courtesy of my ADT sales and install man! He was so helpful in explaining everything and was clean and careful on the install. I do activate the alarm everyday and feel totally secure in the knowledge that the company responds immediately if the alarm is triggered. And I should know... I accidentally triggered it twice in the first two days!

The reps were great, showed up timely, professional, and knowledgeable. My problem is with the rate and billing. I have been paying for 3 systems for years, and when I moved from ** to **, it should have been billed as transferring an existing system, not billed at a new system. I am just upset at the price I had to pay for initial installation - $999 when I have been a customer with multiple units for years. That's not customer loyalty. I will rethink it when I move again.

Great customer service. Don't know the guidelines but would have liked the camera placed where we want it and the window decals and yard sign put. These are things we did on our own. Maybe that is your policy. That is the only thing I had a problem with.

I have had my service for less that 30 days and have been lied to and treated rudely by the employees at the call center. The initial conversation the representative lied about the product and services. I called to the get issues resolved and spoke with a rude representative and then a rude manger. I want out of contract.

Everything was done in a timely, efficient. and courteous manner.

Your tech Charles was very professional and helpful. Would absolutely recommend Dish to friends.

Overall I am very happy with the installation. Technician was on time, very friendly and very informative. These are the attributes that are to be expected. Be aware that the technicians are also experienced in Selling. Apparently it is part of their job to try to advise the customer of additional options, equipment and services. I would have appreciated it if I had been given an estimate of how long the job would take once the technician saw what he needed to do. Appt was set for 4:30 - 5:00. The job was not finished until after 8:30. Midway through, the tech was on the phone with his supervisor, making arrangements for him to stop by and help him complete the job. He explained to me that part of their procedure is for a supervisor to "randomly" observe a job. Be aware that there is a Lot of information and instructions that the customer will have to be prepared to absorb and notate.

On my initial phone call requesting a quote on a new system, I specifically stated to the rep that I needed a quote first but most importantly, needed to see if ADT was able to secure my shop in back of the house. I was painted the biggest prettiest picture and promised the world. I took a half day off for the initial visit. Everything went well. Not for long! The next day the contact in shop failed to connect so scheduled another appt. To add to that, my wife's wedding ring went missing. We filed a report with sheriff and ADT. ADT has yet to respond.

Wonderful experience. Professional. Answered all questions. Well worth the cost.

Installation. Fast and experienced technician.

Personnel were very nice and tried to get it correct. No problem spending time to install, troubleshoot or interact with me with questions, but we had some problems and required a few tech coming out. It was eventually correctable and seems okay now.

After reviewing the services with the telephone rep both me and my husband were shocked over the actual cost. We felt it was very deceiving. The installer was very nice and polite, however his installation skills needs help. The items that needed to be installed on the walls were not centered properly.

Great installation and de-installation team as I should have checked my lease because it said I could not install any alarm systems in the house as there was one already hardwired in. I had to take out the ADT and use the installed one even though I did not want to.

We did not think installation would take 3 hours. Installer was asking too many personal questions and questions about our jobs/employers. Did not expect the very strong sales component during installation time.

It took 4 visits to get the alarm system properly installed. They could never get the garage door opener working, yet I was charged for it. It was removed when they couldn't get it working and I was promised a refund. My system was initially installed on 3/1. It is 4/6 and I still do not have a refund. I have called customer support 3 times. Each time, they tell me that the proper paperwork has not been submitted. And each time they promise to get it done that day and each time it does not get done.

My house was burglarized yesterday. I have ADT system. The alarm was going off when the police arrived. When I called ADT I was notified my alarm was not activated. My account is drafted monthly. You must call ADT monthly!

I thought Kenny did an awesome job helping me understand my options and also understood my budget.

Took 6 hrs to install. Very long time!!! I had to cancel all my plans because of how long it took.

I have submitted a letter to have an employee removed from the "Contact list". He was the main contact person for setting up alarm codes for our business and was let go. It's been 2 weeks since the letter have been submitted to ADT and nothing has been done yet. So much for "peace of mind company". I asked to speak with a supervisor but because I am not on the account they could not transfer me. Really? So they are so protective but it takes them this long to change the crucial information in their system.

Wonderful job and great customer service!

Customer service is terrible. ADT has sub-contractors providing both installations and customer service calls. The installation tech was fine, except it seems techs are trained to purposely give incomplete information or simply not mention certain contract stipulations. I cancelled the account 1 day after install by fax and express mail. No one has contacted me yet about removing system or even why. Self service alarm systems are cheaper and better than dealing with ADT.

The technician did not install the sensor on one of the window. When I called ADT she told me it will cost me another $129.00 and she is not friendly on the phone. What I understood he supposed to install total of 11 sensors for me not 9 so I will cancel my order tomorrow.

I was very pleased with the professionalism displayed by the installer. He was very knowledgeable on the security system. I enjoy the convenience of being able to remotely monitor my alarm system. I also like being able to add additional sensors as desired. I would have given 5 stars for this review, but I felt that the overall cost for the system was a bit misleading. I know that a salesperson or technician can't really give you an estimate over the phone on a security system, but I was a bit taken aback by the initial cost per sensor and what that totaled up to for what I was wanting done in my home. I suppose in retrospect I really wasn't aware of what to expect as far as up front cost goes. No one over the phone would give a cost per sensor. They would only tell you how much of a discount they could give you off of whatever the total cost was going to be.

Feel safe. I feel better knowing that we have alarms on all windows and doors!!! Very glad we made this choice. :)

The ADT tech that came out was very friendly and knowledgeable. The only thing that bothered me about the service was the price we had to pay just to activate the system in our newly purchased home when we have already had ADT service for years. Why do we have to pay an outrageous amount to continue our service in a new location??!!

For the installation of a security system. We were very satisfied with the whole experience.

Wasted a whole day Saturday for the service guy to come here and say had no parts to fix the problem. Would have to make another service call.

ADT sales rep removed my front yard sign after I told him I would not extend a contract to him. Name of rep: Daniel **. Called corporate ADT and was told this is not standard practice or policy. ADT rep refused to return.

The installers walked on my newly sealed asphalt driveway past the barriers and tapes which were in place. They did not tell me or my wife until they were ready to leave and I told them not to walk on the driveway when they left to install the yard sign. They said they already walked on it and that it was dry, WHICH IT WAS NOT. They brought In tar on the marble, wood and carpeted floors as well as staining the front walk and porch. My wife and I managed to clean the inside of the house, but the outside had to be powered washed at a cost of $350.00.

When your installer came the first time to install my system he made a hole in my wall, but ended fixing the equipment on another side wall leaving a hole on the old side of my wall with the promise that ADT will be responsible for fixing. Please let me know when you are going to reach out to me in this regard.

On 3-31-16 I had two techs come to my new residence and install my new security system in Cathedral City. They were very knowledgeable and knew what they were doing. My complaint is that your company took away so many options that I now have in my old residence. I have an audible system that tells me what door or window is open. My new system just beeps. I feel that ADT has fallen in my expectations in regards to pricing. They wanted to sell me this system for thousands of dollars. What a ripoff. In my former home ADT went directly to the Police Station to get permit. I, myself have to do this for myself. This is not acceptable. I have purchased the alarm permits myself. My old bill for this service is $38.99... for my new service the amount is $48.99. Why such an increase for a worse system. That is my comment. Not happy.

The manager told me I was getting about $350 in extra equipment. So, I was happy that the exterior siren was about $285. Then the techs who came to install the window and door sensors told me that the equipment I already had, had to be replaced, so that I would have to pay them the $285 for the exterior siren on top of the installation fee of $107 I had paid the day before. It was ADT equipment. It shouldn't have needed to be replaced & if it did, it shouldn't have cost me anything to upgrade the old equipment for the current equipment. They knew what I had & never told me it would have to be replaced & it would use up the so called "credit" I was given.

Was really pleased with the whole experience. The technician was very professional and educated me about the system. I felt confident when he left that I would be able to use the alarm. I have had no trouble so far and don't really expect to.

ADT does not call you to make sure your everything is okay when your alarm goes off. They ignore police orders to dispatch authorities immediately when your alarm goes off. When you call them for an explanation on why police was not dispatched and you weren't called they tell you they are receiving your signal but they do not know why police is not being dispatched nor why you are not being called to make sure all is okay. Customer service is absolutely horrible. They were rude and disrespectful. Tried to cancel service but I was told that they would charge a cancellation fee. Absolutely the most horrible company.

My parents have been ADT customers for years. Tonight someone knocked over their grill. Out of curiosity I called ADT to see if their cameras caught anything. Apparently theirs was not set to record. I said "record? Why is it not recording?" "Well the technicians aren't necessarily required to set them up to record" she said.. What's the point if you can't see what the camera's picking up? Sure they have an app they can use to watch the cameras and take a snapshot but what's that?? I have a better chance of sticking my phone out the window and snapping a picture of someone who may or not be there at that particular moment. My parents aren't the most inclined with technology so I wouldn't expect them to know what their cams can and can't do but isn't that ADT's forte? You know security cameras? They're paying them good money why not use your product as it's intended?

I was ADT customer for a few years but last December I have to send request to cancel contract. Unfortunately company "love me so much" and this process still on (tomorrow will be April 1). They told me to send email, which I did 5 times. They told me to send letter, which I did 2 times. By the way one was certified. Now they promised twice to send me letter with PIN #, which they did not. How long I have to wait more? They charge me for the January, February. Now they put me on debt. I don't know what to do next.

Let first say I dealt directly with ADT and not a distributor or dealer of their products. The salesperson that came to my house was knowledgeable and polite. (I had three other proposals.) Though they were not the lowest monthly rate they offered an upgrade to my 20-year-old existing equipment for only $25.00, not the $450 that Island Security (the installer of my existing system) wanted. The monthly charge included replacing any sensors for free during the course of the contract. The installer was very knowledgeable as well and answered all my questions. He added a new keypad and a new control box and battery. I am very satisfied

Recently I switched to ADT based on the new promo. I was given a credit to install few extras by the salesperson. When the installation tech came to my house, he basically refused to tell me the number of devices that would qualify for the credit until I sign a contract with ADT. He mentioned that price of each device is based on the customer and he does not know the price till the system is hooked to my house!!! This is the 1st time in my 40+ years of experience that I had to buy the product without knowing the price...

ADT Security systems does not follow Industry standards. Representative does not inform that you will be hooked into 2 yrs contract. ADs are misleading - it can cost over 2500$. After paying that kind of money you will see issues with their system. Instead of fixing Alarm system issue they will charge $25 to come and fix their own system issue. Rebate is hoax. Never get ripped off with their ADs; Not to mention monthly $54 for worst system.

When they come out they don't tell you that you are contracting with Adt and a second party company called Defender. They don't provide the service they say they will and they charge you 75% of the full contract price to cancel. Don't contract with these thieves. They had to come out twice to fix installation issues.

Worst experience ever with an alarm company. There was no communication internally between the order taker and the technician who did the install. Technician drilled a hole in the wall for the control module prior to determining what our needs were and what type of system we had ordered.

I relocated for work and my new apartment has a contract with another service provider. I was not allowed to keep ADT. Since I was still on a contract with them, I knew I would have to pay a cancellation fee. But I never thought it would be $700. To say that is unreasonable is an understatement. It's obscene and should be criminal. $700? Seriously? $700? I don't have that kind of money. No one explained to me how much the fees would be when I signed up, and no one gave me any option other than to sign a contract. Go with a company that cares if they leave you bankrupt over a cancellation. DirecTV, known for its early termination fees doesn't even come close to this. BEWARE.

A salesmen came to my house and tried to insist that my system was not secure and would leave me vulnerable. It's a retirement community and I feel he was preying on the fears of the elderly. Fortunately I have a degree in electronics and have worked in telecommunications for 30 years and knew that he was trying to snow me with false information. Baffling people with nonsensical information is not a good business practices.

I have had the system for almost 4 months now. My system has only worked for about a week total. I have been lied to and when information gets entered into their computers it is a lie also. I tried to cancel and return everything because it wasn't working and that's when I found out that they lied about why they cancelled one of the service times I had set up. They used that lie to keep me from returning the system. They then told me I would have to pay the contract balance to cancel. I've had it serviced several times. Each time the problem is different. I was told they ordered a higher frequency system and it would be installed. Another lie. They came and serviced my system again. Still doesn't work. I would never recommend this company.

I was satisfied with the response I received from ADT after this issue was escalated.

ADT never send any statement to homes. The system never worked since 1 year ago I installed, paid every month over $50; tried to cancel, they said I have 75% of the total. I believe customers should have the rights to cancel services when it's not provided or needed. What century and country do we live in? This can't be real!!! They are basically stealing money. So glad there are companies like Nest, who is modern and on point, provide way better services than ADT. I can't wait for ADT to close its own business because the old method lock people to contract is no longer working. Had to call my band to dispute all the charges. We are in the civilized modern day now. Wake up ADT.

I actually called ADT to inquire about services offered. After receiving multiple telemarketing calls from other companies, but I actually called ADT. If I could kick my own rear end I would. The representative I connected with was good. He made it sound like I purchased the perfect security system. I even asked him what else I needed, and what I had not inquired about that I should have??? After all, ADT was the security systems expert... not me!

From the start, third party retailer was pushy. I have had ADT in past and very satisfied with service. We sold our home in Louisiana and moved to Florida. Although installer was friendly and knowledgeable every time we called the company, they were rude. They did not explain that there would be 3 charges to my credit card, only the one-time charge for install and then a $100 gift card to offset the install. They charged me an additional fee for equipment I did not ask for and also did not explain about billing and charged the first month and the prorated portion of the month. When we called them to discuss this they were rude, unprofessional, and we inquired about cancelling service of which we're told there was only a 3-day window post install.

I thought I was getting a complete alarm system. But after the guy installed the base unit, he then began to explain to me the options that I had. This should have been done before he started drilling holes in my wall. If he had I would have sent him away.

My account was originally canceled because someone else had an account at the address I reside at. I was not made aware. I left work early. Waited, and waited for a tech to show up and installed the system... No one showed up nor was I notified that they canceled my account. When I called into customer care I spoke with an offshore woman. She was VERY RUDE and short. She didn't try to see what she can do to resolve the issue. It took for me to call a second time and spoke with a better rep who helped a lot... Installation... Installation was cool until the guy was out here and didn't know he couldn't set up my account because they had locked it!! Very poor communication with the company! My card was overcharged... I am satisfied with my equipment and the install guy but everything else has been nothing but a headache!!

I was happy with how fast they came out to install my system. The tech that came out was patient even though my husband kept changing his mind. I gave 4 stars because it wasn't clear when I called how much the equipment would cost. I thought I was getting it pretty much free.

Great service both in the phone and in installation day. Luis was very professional. Every time I have called they are prompt to answer my questions and are very courteous.

After installation of my system on 3/10/16 and additional keypad and sensor added a few days later, (both by Ned **) I experienced no dial tone on one of my phones as well as problems with the new sensor. Finally got appt. for 3/2/16. Mr. ** called on 3/2/16 and stated that there was nothing that he could do about the phone, the new sensor or the fact that I asked for a paper bill and refused to come out. I was refused service by installer Ned ** even though I had appointment 11-3pm.

I signed up for ADT through the local provider which is Defenders, the first week in January 2016 and immediately canceled the plan within the 3 business days after being unhappy with the technician and service. I was guaranteed that I would receive a 100% refund when everything was picked up which was scheduled for 1/29. ADT refunded me the installation and the 2 additional monthly payments they charged in advance but I'm still awaiting the refund from Defenders. A total sham!!! Why is it nearly 2 months later and the tech can just choose to wait to submit the refund paperwork? Now it's pending since 3/8 and I need to wait up to another 30 additional days, and there is nothing they can do and no supervisor will take my call. This should be illegal!

Installer was not certified to install fire and smoke, said we would be contacted, nobody has called.

I switched from TWC to Verizon Fios, and though was told I would not have to cancel my Intelligent Home security service with TWC if I ever switched providers, it turned out if I wanted to continue with the TWC service, I would have to continue to pay TWC for their internet service in order to continue using their security system, even though I was paying Verizon Fios for the same service at the same time. Obviously it made no sense to do so... Hence my search for another home security service. I called ADT and was told a number of services they would provide for me if I made an appointment and paid an upfront fee before hanging up.

Entire process – from discussing and customizing my system, through the installation was very professional. All parties I interacted with were courteous and friendly as well as very helpful. Would definitely recommend ADT to others.

Set - up seems very good. Had some questions after a few days and Joe ** came 2 hrs. from Rochester to answer them and make sure we are comfortable with the system.

Hello, we had our system installed. All was well. 3 days later or so we had a communication issue that started and then a garage sensor that said the door was open. Overall I cannot say that I am pleased or happy about my experience so far. We are supposed to have another technician out today who hopefully will resolve the issue. Also just an FYI if the communication does not work neither does the pulse application we are paying extra for either.

Technicians were very helpful and knowledgeable about the products and services. The pricing plans were a bit misleading based on the advertising both paper and Internet. Please always lead customers with a heads up that upselling is a part of what you do onsite.

Good service. Loved our technician!

When we sold our previous home, we were buried in ADT mailers for our new home. All mailers were for $24.95 but the bait & switch requires we spend $54.95 - advertise what you sell. The installer was a 20 something that lived by his phone. When asked how to bypass certain windows at night for fresh air, the response was to get ADT Pulse for our phone. How about a thorough explanation (for seniors) of your system and the impasse control panel?

Very good response. Very helpful. Great job.

I thought I was signing up for ADT but it was actually an authorized dealer. I did not have a good install experience. I still do not fully understand my options. I have been with ADT for over 20 yrs. I do not think ADT should allow their name to be used by anyone but the parent company.

We took advantage of ADT's $99 basic installation during the last week of December 2015. We bought an extra $1800 of equipment after being made to feel that it would be needed to sufficiently protect our home from who knows what. The salesman was very smooth talking and we felt pressured to protect our family. We changed our minds about the expensive equipment before the salesman left our house, but our credit card direct debits had already been set up and the first payment immediately debited off our card in less than 60 seconds.

Overall extremely satisfied with the service. Only comment I have is the first call I made getting the appointment. I asked if I needed wifi for the pulse package with cameras. The woman say all I needed was power turned on and I would be good to go. Unfortunately I didn't have wifi yet which made to installers have to make a second trip once I got the Internet tended on. Which they did. No problem.

Installation went well with a professional installation.

This company is absolutely horrible. Not only did the tech lie when I got my equipment installed the first time, the second time he came out he did not listen to me and put things where he wanted it. When he was getting ready to leave he was supposed to fill the holes from the previous misplaced location and he came up with a dumb excuse of how the putty he has would not match the texture when in all reality putty does not match texture in the first place and I now have 4 giant holes in my brand new home. Along with that, the wires were stapled along the trim instead of through the wall like most companies (his reasoning for it being ok is that I have a table in front of it, so I am never allowed to move my furniture).

The tech was a little early, which was great. He proceeded through his process expeditiously. However, when he was trying to finalize the install, he called in to a central location and was told my account has been closed, etc. It took OVER 2 HOURS to straighten this mess up and it was late on a Friday night. The tech finished up and finally was able to leave, but we both were so tired and drained. The delay imposed by the central location which I assume is a corporate location WAS UNACCEPTABLE. If I wasn't already an ADT customer in my other house, I would have cancelled the install right then.

We chose ADT because of low estimate which involved, they said, taking out old system which they claimed was not compatible with ADT and installing own systems. Salesman quoted extremely low price but installer when he arrived said it would be much more expensive. Did get some leeway on price when I yelled loud enough. However major problem is in putting in new system, installer disconnected in wall stereo wiring. Since this is a weekend house, didnt realize what had happened three months after installation. ADT said it was late. I could prove it was their fault and in any case they had no one who knew anything about stereo. However, this doesnt involve stereo players. They work fine.

Feel secure but ended up with much more than we ask for and higher monthly cost and may need to cancel.

The installer was very nice and knowledgeable. The speed of delivery was great. There's too much selling going on. Nothing irritates people more than when they bite the hook of a "good deal" and then find out they have to pay the normal amount to get good service. The deal on the equipment was fair, but really, pinching people for extra money and making something purposely less aesthetically appealing to force the sale (e.g. the door and window contacts that do not have to be that big) is just preying on people's insecurities. Snap out of it. You sell safety not cars. Personally, my wallet opens wider when I don't have this happen. Due to it you got the minimum out of me you're going to get.

Purchased ADT and knew of the three year contract terms. What I didn't know was if I moved I would have to sign up for a new 3 year contract. No way would I sign up for another three just because I'm moving. I live in apartments and plan to move again within 16 months. ADT would have me sign a three year contract every time I move? Service was bad from the beginning, rude people who work at the office when you called and alarm system battery that would always die and false alarms all the times. Paid over $1000 just to get out of my contract and rid myself of ADT. Don't use ADT, they're being sued in California and wished it was by every state for the bad contract termination policies.

Timely installation of the system can do without the sales pitch and was about to lose my patience with the installer. Highly recommend having your installers either take their shoes off or wear booties, I was still finding mud around the house from his shoes.

My installation went very well. The installer was very professional, treated me with respect, and was passionate about the work performed. The installer took time to explain to me how my house could vulnerable to crime and recommend options to protect me and my family. Lastly, I would recommend the installer as well as ADT to any of my friends and family.

Happy with service and system, particularly the App for phone. Was a little taken back with price and felt a little misled. Flyer stated 29.00 a month and representatives who visited my house informed me free installation. Will be paying 50 a month and equipment was about $3,200.00 total. I realize the equipment and monitoring wouldnt be free, but just a little more ethics and more full disclosure on the initial costing goes a long way on the trust factor. For the $100.00 rebate I had to go to my Bank, and pay 10 dollars for a cashiers check for $4.50 for shipping and handling. Not sure how $4.50 comes into play here, stamps are quite cheap actually. Hope you enjoyed my rant.

I am disappointed that my alarm when in Stay mode with no entry does not get a phone call until 30 seconds go by. That does not feel safe to me. Today is the 3rd time someone will come by to fix window sensors and I also had trouble with the chime in doors. I have a 4 hour window I need to be home for. Also the additional costs when someone comes out that you are not informed on before the installation process.

ADT sales told me that the new system would be $27.99 a month and that the technician would be able to install keypads where the previous 3 keypads were located from a decade-ago installation. This was after we both agreed that the system would be connected to a phone landline. The tech did a very good job, but he had to install a new (4th) keypad where a phone line was accessible and said he could not do anything about the 3 previous keypads unless I upgraded to $47.99 a month and had a smartphone. I don't have a smartphone and I still have 3 non-working keypads that cannot be swapped out for wireless. I am now faced with removing the 3 old keypads, patching drywall and repainting. I think the sales staff should have known this.

Returning consumer to ADT. Professional and dependable service. Knowledgeable and courteous staff. Confidence in company. Good reputation over the years.

I am very disappointed with the experience, nothing against the technician who performed the installation of the system; I assume he was doing what he was instructed to do. Since the very first contact with ADT I should have changed my mind but since ADT has a good reputation and I wanted to have the alarm system installed at my home I decided to continue with the purchasing process. The person who attended my first call (I opted for the communication over the phone in Spanish) stated that he could not verify my identity so he further asked for other personal information to corroborate it, which I understood.

Your installer did a great job, explained everything, and we are very satisfied. We paid the 1200 plus tax for the added customizing plus our month's amount which will be deducting monthly of 59.99 using our Visa card for the automatic payment monthly not quibbling on the cost. Although it was a little more than expected... However in the mail the last few days your concern is offering various discounts, that make me believe that those discounts should be including for us as well since our installation was only two days prior to your mailing. I would like to see whatever discounts applied to us as well, if it is plausible.. Again, we are very happy with your installation, and your installer, plus your good service. Thank you. I have also asked for a copy of our contract sent to us in the US Mail, as the one sent to our email was not printable. Hope you will follow up on this for me.

Timothy ** was very professional and detailed with his explanation of the services offered.

My technician Matt was very thorough. I had no experience with a security system and he was patient, answered all of my questions, and even took time with my family to ensure we were all comfortable with the system.

My installer Ryan was awesome. Very friendly and knowledgeable, nothing wrong with install but I didn't like was I had to pay $400 out of pocket for additional feature that was similar to my old system. Would I recommend ADT? Answer is no. But my installer was great.

C/S sucks!!! Operator ** sucks!!!

My equipment has failed 4 times. Finally had a repair person come out. Pretty much thought I was a liar until he found an error in the front door. He replace the unit system, still did not work. Now I have a failure in a window unit which has failed every time I have received a call from your company. Yesterday March 16th 2016, I had an appointment which took over 3 hours. When I got home, my system was beeping a message on my home phone. No call to my cell phone. I called ADT. The woman said "you need to locate the problem?" Excuse me? I paid a lot of money for a system that keeps failing.

Installation and customer service is excellent. Have no issues with the alarm or the installation.

The installer arrived as promised, on time. He was courteous and proceeded to install main controller. He then talked to us about the installation we needed. That is when we found out that there was extra cost involved. We wanted the protection but felt misled and obligated at that time since the main computer was already installed. We decided to go for a reduced package after we reviewed his offerings. Still cost 75% more than the TV ad. Then the "$100.00" gift card (another come-on) is actually $95.05 after you send in $4.95 for processing & handling!

Your customer service so far is very good. Installation so far excellent! My only complaint is regarding Mpell requesting $4.95 for s/h for the $100 gift card.

New installation was done on Mar. 5, 2016. System does not work; has never been activated. On calling, they said they had no openings for service until Mar. 30. Found another agent who got us a serviceman to come out on Mar. 12. He spent another 2 hrs. & told us to replace our modem & the system would work. We replaced the modem & are still getting the message that we have trouble. To add aggravation to that, we have already received our first bill due 3/26 and still no service! Also we have an extremely long wait to get someone to help when we call.

The system to activate new systems was "updating" during our schedule install. The install was quoted at 2 hours, ended up being 6 over 2 days. Next time ADT, notify your installers the system will be down and this won't happen again.

I found your business methods objectionable. Your people drilled holes in wall and installed the keypad without telling us they were going to try to sell us additional equipment. Basically they told us the advertised equipment was unsatisfactory. To me this was bait and switch. If the keypad hadn't been installed I would have told them to leave. I certainly will not recommend you to any of my friends.

I am happy with the the experience, minus the fact that our dogs keep setting off the glass break sensor on our sun porch from barking. Also - if you're giving a $100 gift card to customers, it's pretty crappy that the customer has to pay $4.95 shipping to get it! You should be truthful and say your getting a $95.05 gift card. That's not very honest.

I found everyone I came in contact with during my purchase of my home security service to be polite and friendly. I received excellent service during the purchase and installation of my security system. I was very impressed with Tim **, who installed my system. He gave me clear instruction on operating my system and patiently answered any question I had. Now I feel safe and secure in my home. Thank you ADT.

Installation of Alarm System - Very informative and professional.

Our technician was awesome!

Protect Your Home has the worst customer service people and installers. I happily called to set up an installation and they said an installer would visit my home two days later. I was impressed that they were able to set up new service so quickly. On the day of the installation, I waited for most of the window they told me but nobody showed up. When I called Protect Your Home, they said that I didn't have an installation for the day. After a little back-and-forth they indicated that they still can get somebody out there the same day. Later that day an installer showed up and worked for several hours to install the panel and sensors. While the install left some extra holes in the wall that I now need to patch and paint, I was generally happy with the level of effort to get the installation done, even though it took quite a while.

My father-in-law just found out that ADT has been charging him for monthly service even though ADT stopped monitoring his system 18 months ago when he switched his telephone service from AT&T to Cox. He immediately tried to cancel, but ADT told him they would impose an early cancellation fee. From reading through this forum, it sounds like others have had a similar experience. If this sounds like you and you would like to do something about it, please e-mail me at **. Thanks!

My experience with ADT from day one was average at best. I have been a customer of theirs for almost 4 years. I was told one thing by the salesman and a different thing by the installer when it came to set up, cameras and capability. I was told that I would be able to view my cameras at my small business from any computer remotely. This was a lie. I called the office several times to voice my concern and was given the runaround over and over again. I finally gave up and just accepted the product as is. 3 and a half years later my business went through an expansion. I called to have a door contact, motion and camera relocated since the wall that they were on would no longer exist.

Was pleased with service overall.

They lied from the start, promised free 15 openings, no false alarms, 5 years life on batteries, 28.00 per month, and 100.00 gift card. They came out and started drilling even though I asked questions. Wouldn't let me see the contract and covered the pages as they were in a hurry and late for a job, then said the equip. was 2800.00. When I asked about it they said it was credited and would be in the paperwork that they would put in the folder. They left and no paperwork. My wife the trusting soul said they would mail it.

I do not usually write reviews but I was compelled to write about ADT and add to the many others. This company is very bad. because they are a big company, they do not care about individual customers. My experience was so bad I rejoice and jump for joy when my contract was up. It was a big waste of money. I am telling you do not go with ADT. Go with another company. They will tell you one thing when they come out and charge you a high price when they lock you in the contract.

ADT agent sold an expensive alarm system to a 90 year old woman without her hearing aids. Then agent left no receipt and proceeded to throw numerous obstacles in the path to rectify situation.

I have a huge leak into my food cupboard. The plumber found that the ADT installer had drilled into the main pipe, through both sides of the pipe. He would have known pulling out the drill that it had black plastic on it that he had drilled into a pipe. He should have said "oh I drilled into a pipe, we better look into it," but noooo. The leak is such that the kitchen cupboards had to be removed to repair the pipe behind and reinstall the cupboards. The cost to my total is $1,525.00 which I now have a claim to ADT. Let's see what happens now. Horrible service with them, the installer was an idiot. Took him six hours to install it and I already had all the alarms on all the windows and doors, he did not even have to do that part.

Suffice it to say this has been the worst experience and ADT plays pretty dumb to it all throwing me back to Defenders. I was a victim of "bait and switch". First installer cut large hole in wall and stuck up equipment with duct tape. Will say second installer did better job on install. When I made it clear to both techs and the "manager" that I would only accept what I had initially requested they got ugly. I had faxed "intent to cancel" letters within the required time on both installs so they agreed to come and get their equipment. I also stopped payments and put blocks on my account. They say they will refund my money, the hole is my problem. I still have their equipment which I would like to return to them as soon as we can agree on hole repair (sure). Bottom line, don't sign contract, buy your own system and have it monitored for $14.95 and stay far, far away from ADT and their installers Defenders.

After the agreed price and install Saturday 2-27-16, and once completed, the price went up 800 dollars after tech called into office. I immediately cancelled the service and he removed devices. Wow really? This is how they do business? Bait and switch? Now, I have holes in my walls where he removed my original keypad and power supply, and he took it with him. Now I have no working alarm at all now and wires hanging out of my walls. I made several calls, somehow disconnected several times, and nothing resolved. The only thing I was told was the tech and manager are not answering their phones. How convenient! I just want my keypad and power supply back that they stole!

Had ADT in past and system worked. Just moved and ADT placed new alarm, 90 percent false alarms that scares my children in middle of the night! Customer service is awful and each service call takes 5-6 days to get someone to fix system.

I met with ADT Security company representative, Cory ** on 1/27/2016 and the representative described a service that, after installation, it would allow us to monitor the outside of our home remotely. ADT security company installers brought out some external cameras, attached them to the outside of our house, but after 2 visits to our home, they never got them to work because the installer never mentioned or accessed the router and the technician who came out later refused to access router saying "we don't service your router." So I asked him to take the equipment and he refused to do that.

The system is up and running after a couple of glitches. I had to call for a technician to correct a door contact and all went well with that. The technician corrected the problem initially but the contact failed again. A subsequent visit seems to have fixed the contact and so far so good. My wife and I are pleased with the operation of the system at this time and feel good about the extra security.

We recently had our home security system upgraded. ADT, Protect Your Home, provided an outstanding experience. The telephone representative was knowledgeable and accurate in providing cost outlines and establishing an installation timeline that was followed perfectly. In the Milwaukee area ADT is especially well represented. The technology, today, is nearly the same, company to company. ADT has been around a long time and its current profile continues the tradition of consumer satisfaction. Well done.

My mom ended up having to move to a retirement community a year and a half into her contract and the new homeowner was not interested in taking over the contract and continuing service. My mom was charged over $1,000 after leaving to pay for monitoring service that was already disconnected. Don't fall for the big installation discounts and think you are paying for monthly monitoring. You are buying a $2,000 product that you will end up paying for even if you are unhappy with service or life changes your circumstances. Be careful what you get yourself into.

I wish the alarm was louder.

This process took from 4 p.m. to 10 p.m way too long. Panel not in right spot. Was supposed to go next to phone. Called to cancel then tried to make adjustment to keep from cancelling. Has not called on the day to come back. I haven't even used it.

The commission-based pressure sales approach to upgrading and extending equipment, sold with the premise of family safety, was very disappointing. Also, what I agreed upon and was promised in my initial appointment call was not included in the base package upon installation date.

My mother was a customer of ADT. She passed away last August and since then I have been trying to cancel the account. The customer service dept gave me the cancellation fax number and email. With multiple attempts sending notes and the death certificate the account has not been cancelled and the fees have been adding up. I have had to talk with mortgage, credit card, banks and other companies to cancel due to a death and all of them were much easier to work with. Still trying to resolve this issue with no luck. DO NOT USE ADT.

Could afford ADT? www.adt.com. Researched. Called number provided on website. Spoke to someone. Described what I hoped to get to find out costs. One camera advertised as free along with the needed other equipment. Gathered info for credit check. Nothing deducted from my bank account until man came to my house Friday to discuss and I decided to install. ADT decided who came to my house. On Friday man claimed ADT refused to honor ad because they was "corporate" and installer was LLC. I have done that crap before with a company refusing to be the total company. Friday's claim was to waive all install and activate fees and 0 was owed before first bill. Until someone unknown took an unauthorized payment out of my bank account, although not the one used for auto pay for 104.00. Faxed cancelation to "corporate" as instructed on form.

So far I am very unhappy. I called after seeing a coupon in Valpak and was very excited to finally get a home security system. When I called to schedule my appointment with Tony all seemed great. The day of the appointment no one showed. I called to inquire as my husband took the day off of work to be home. I was told there was no appointment scheduled and that Tony must have made a mistake as there was a 2 week wait for a technician in my area. I rescheduled for February 13.

I called about getting an alarm system installed in my new home. Was told everything would be no charge and the monitoring would be $27.99 per month for 36 months. When the installer came, he told me that we didn't need a landline phone, that it had a cellular phone. He then told me that to protect my home properly, I needed to spend over $10,000. He gave me several "discounts", but the installation we over $4400 (outrageous when compared to other alarm companies). After he was through, he told me that the monitoring would be $52 per month because I had cellular and not landline. The whole thing was a really bad experience and I would not recommend them to anyone. ADT is good, but their installer is not legitimate in my opinion. Use someone else.

I was happy with my installation except that the tech that did the install took my paperwork with him.

The installation was unsuccessful, but the second technician corrected the issue.

I wasn't happy with the installation process. The guy was at my house for about 5 or 6 hours because he forgot a piece of equipment that would have made the process faster. In addition to that, he was asking me if I had a wire hanger. I didn't! Other than that, I love my system and it works great!

The installation showed up on time. He was very efficient, professional & knowledgeable.

I called originally for security with cameras, now on second appointment "no" cameras. Originally was told x2 cameras included with install, but now have been told I will have to purchase them. Awaiting for someone to call from ADT, to reschedule, which means I will have to take off of work, costing me about another $2,000.00. Also waiting to find out if and when I get the cameras will I have to pay for them. Very disappointed especially how they had treated me so nice since I am a disabled vet.

The tech was awesome. Very helpful. Disappointed in the end price. Was initially told it would be cheaper.

Whenever I called for help on operating system, and that was many times, I was always treated with respect and never felt that I was being a "pest". In fact, one of your male advisors recognize my voice and assured me that he would be delighted to take my call anytime. I did not get his name but he helped me understand the system. I have not had to call since.

Was very displeased with the install with was supposed to take 3 hours ended up being 9 hours, destroyed property and has not fixed as to date. Did not explain how to use product, did not explain price prior to install and then tried to overcharge after install. So not very satisfied with customer service. If you use this company be sure to get all info you can before buying.

I was told by phone I can continue with the remainder of the contract I started at our previous home which would be less than 2 years. Now you say I have a 3 yr contract. The technician was here to move the smoke alarm that he had placed too close to the heat vent. After he left, the fire dept. came.

The first technician who came to the house was late and appeared to be inexperienced. He had a difficult time installing the control box and after more than two hours had not gone over the security devices. A second technician came two days later and completed the installation. He was very helpful and informative. Had he come initially our overall rating would have been much higher.

Unfortunately, I was the victim of a burglary when most of my jewellery of irreplaceable vaIue was stolen; by chance, I saw the ADT ad the very next day offering free parts and activation. Did not wait a minute and ordered. The installation was done promptly and now I definitely feel my house is protected now. I recommend to have ADT installed and not wait until after a burglary!

The door to my keypad has broken for the second time. Both times it happened, I was told it was not a replaceable part and that a service technician would have to come and replace the entire keypad. I was also told I would have to pay a $25 service fee. When the technician arrived, he just popped a new door on there. He said customers won't put up with broken doors. I almost asked him to leave a spare for next time. Well, that day has come and they want to charge me $25 to send a technician over. They are unwilling to mail the part. This was after spending 30 minutes being transferred around.

Last year I was offered 2 $100 gift cards for the same security system. This time, I chose to have ADT install and was offered only 1. My son-in-law's father is a executive for Tyco and got us a 'family' rate with the $200 gift card last year but did not follow through because of medical issues. Now we only get $100 and questioned that. In addition, it is costing us $5.00 service fee to get that. If I had known I wasn't getting the $200 and had to pay the $5, I would not have had ADT installed. I am definitely cancelling when my 3-year contract is up.

Other than fact it is hard to get thru for questions (22 minutes the other night on hold, 16 before never answered) AND wrong monthly dollar amount on Bill was explained as a credit WE SHALL SEE AND had to move sensors ourselves - new doors!

They didn't tell me everything before.

I was happy with Matt, our installation guy. He took the time to explain everything and was very friendly. I however was not happy with how they snuck the cost of the equipment in. When I spoke to them on the phone they made it seem like I was getting all this extra equipment and they were doing me a favor by throwing things in. They did not tell me when I got it all I was going to have a cost of almost $3,000. I ended up not being able to get some of the things that were really important to me because of the cost. So this I was very disappointed in. The system is very easy to work, I was worried our daughter would struggle with it, but even she has had no issues. So far I am happy with our service, but like I said was very disappointed in the explanation of the cost beforehand.

I did not receive all of the door sensors that were promised when I signed up for the security system. I spoke with an account specialist and she told me she would get me the other sensor and have it installed. No word from your company. Also, the installer should know how many sensors are included when he arrives. I also see that I am getting billed for $81 and some change or I don't know what.