ADT Reviews

The experience has been TERRIBLE. First off the flyer represented that this was ADT which it was not. It was an authorized installer, which IMHO was not disclosed correctly and was inherently misleading. Second it said installation was free and did not mention equipment is extra. Third the installer comes to the house and basically jams the equipment down our throats by saying, "It does not matter. I am getting paid for this visit," and as I had given my credit card, I felt pressured to continue. All told I am out $570 because installation was not free (another lie) to have a security system when I had Slomin's already.

The salesman was very nice and explained things clearly and completely. The men who did the installation were patient in explaining the basic necessary items. Only problem, our installation got rescheduled three times. But when they did say they would be they called and were on time. Very satisfied.

I was the victim of a break-in/burglary on September 4, 2016 while I was out of town. ADT did everything they were supposed to do but because I had not updated my 'contacts list', I was not aware that the break-in/burglary had occurred until I returned home on September 6, 2016. I now realize how important it is to keep the 'list' up-to-date. Thanks ADT for doing your job!

The man sent to home to work on our problem, was the most knowledgeable person with a great personality. He explained what our problem was and answered all our question very professionally. It's nice to know there are people doing a job they are qualified to handle.

Changed the computer from old cell log-in to new one. Changed the system about 6 weeks ago. Tech did not update the computer to recognize the cell log-in. Corrected the problem.

We have been clients for over 20 years. Last year we discontinued our landline and so we had to get a wireless system. Now I am told we have 2 years left in a contract I didn't even know we had. I am told I have to either pay almost $700 to get out of our contract or sign up for a three year contract at our new home. We don't want security at our new place, but I was willing to continue until our contract is up. I am very unhappy concerning this situation!

After our 2 day power outage and phone issues a simple phone call solved all our problems quickly and efficiently. Not able to find our book and unsure of the meaning of the flashing code. We didn't know if we were protected and now we are back to normal.

I was quoted a monthly price of $40.00, which was to include all fees. I was never billed at that rate. I was billed at $40.00 plus fees. When the statement came I only paid $40.00. I was immediately harassed about the under payment. When I explained the reason, I was told that the difference would be reviewed and corrected. This happened again each month for 4 months. I just paid the whole amount due and remain completely hateful of your total lack of customer service.

We have used ADT in our house for 13 years and then here at our new place. Great to work with. Answers questions. We haven't had any issues with ADT in all the years. Great company!

I was very satisfied with the products installed. The installer was very professional and a pleasure to talk to. He answered all our questions, and made us comfortable with the system.

Ordered additional camera and wanted it hard wired into my current system, agreed on price then I was told there would be an additional monthly fee and I called to cancel to order 3 different times. Finally, you got the message!!

A few weeks ago I got up, and in somewhat of a fog, I opened the slider and set off the alarm. I ran and began to frantically press the buttons, but for some reason I thought I was doing it all wrong. Soon the phone was ringing and a very kind woman's voice asked if everything was ok. Yes, but I can't get the alarm to stop! In a steady voice she told me not to worry and she would walk me through what I needed to do. In less than a minute the alarm stopped and I was so appreciative of her help. Thank you!

Have been using ADT for just over three years now and am completely satisfied with the service to date. It gives my wife and I peace of mind when we leave on a weekend getaway knowing the house is secured and monitored. Will continue to use and advocate to anyone considering home security to shop here first.

Have been very impressed with the ADT response time on two occasions when the alarm was accidentally triggered. In both instances ADT was on the phone in under 30 seconds, and verified my responses to make certain the situation was in fact safe and under control. This system is something you hope you ever have to use, but reassuring to know that should you find yourself in a situation where you need assistance - ADT is truly paying attention.

My wife and I used to go to the beach annually. Leaving the house in trust to friends and neighbors. But with a series of break ins one year, that just did not seem to be enough. I called ADT and a rep came to the house and explained the services and available options. We picked the package we felt met our needs and have been a customer now for over 8 years now with peace of mind. NO REGRETS.

We tried to pay the balance of our account which was less than $2.00, but the bill pay system wouldn't let us do that. Therefore, it is showing that we owe money, but our monthly payment is already set. Please include the small amount owed in our next payment.

The technician sent for installation barely spoke English, resulting in misunderstanding. After installation, motion detector kept activating and when I finally got around to speaking to someone, I was informed there would be a $134 service charge. I have since disconnected the motion detector and will seek out another firm for service.

The gentleman who did my system was adam smith. He was very nice and explain everything. My system is simple and easy to use, it is what I wanted. I do not have a smartphone, I like my landline phones. I keep my cellphone charge up. Everyone I have talk to at adt have been nice. Thank you.

Our system has been in 24 years and we used it each time we leave home. A key was hard to make work anymore so had to spend $165 to replace it. Only complaint is a 4 hour window (8-12) is too long! Need to shorten it some. 2 hours? ADT employee arrived at 10 AM. He was clean, neat and personable.

The smartphone app is routinely inoperable. I've had several hardware issues with newly installed equipment and having to pay for hardware issues should be the responsible of the customer. I have regrets about signing a 3 year contract because my neighbors have the same level of service and they pay for less than I do.

I live in the country and it gets pretty scary sometimes at night. We have had our share of bad eggs in the neighborhood creeping around at all hours and I was jumping out of bed at every noise. Not anymore since I now have ADT. I sleep ever so sound without a worry of an intruder.

ADT is great, the only this is would suggest improving is the paperless billing notification. Lately there have been instances where I didn't receive the notification and was late on my bill. Have been with ADT for 6 yrs and recently this has been occurring time to time. Otherwise... great!!!

We have been very satisfied with our ADT system. The safety we feel with having it is good security. We are always treated kindly and respectfully on any phone call and the response is immediate.

When I moved to a new home, the existing system had to be upgraded and modified to work with the Pulse system. I was fortunate to have Ricky ** as my installer. He worked tirelessly to make everything work properly and to make sure I could use the system to its full capacity. Kudos to you Ricky!

I only set my alarm a couple of times. I usually always have somebody home at all times and those couple of times that I forgot thought I had an alarm set and walked in the door. Wasn't more than 15 seconds later I was getting a call which is good. No complaints there.

I recently got an upgrade to my ADT system which included fire alarm, camera, and connection to ADT pulse. We were away quite a few weeks this summer and it was very comforting to be able to check the house visually when I wanted to, to check on the comings and goings of folks checking in on the house, ands be able to turn table lamps on and off. Great service!

Experience has been good. Been there when needed. Any maintenance promptly taken care of as needed. Could use a new lawn sign as landscapers destroyed the one we had.

I have really had no issues with the system. My concern is that I have been a long time customer but have not received any benefits for being a long time customer. When I listen to the commercials it seems that new customers get a better deal and pay less.

The men who sold, installed and explained our new security system with cameras were superb. They were knowledgeable, neat and answered every question very patiently. I highly recommend ADT and their services.

I feel much safer with the ADT service. Whenever the alarm goes off I receive a phone call from ADT to make sure I am alright. Sometimes we set it off accidentally and do not reset it in time before the phone call. Once I got a call and was not able to answer, ADT immediately called the next number on my list. Glad to know there is such quick response from ADT.

Because of construction work setting off alarms, ADT called and we were able to cancel all calls and alarms from that point on. Very good and prompt solution to problem. All alarms indicators were set to normal later.

For some time we were getting calls about having a low battery. The yellow light also remained on. I replaced the battery, but that did not solve the problem. ADT sent a technician out. He again replaced the battery and all was fine for one week. After a week the yellow problem light came back on. It remains on constantly, but no one from ADT calls. So there we are back to square one and wondering if we need a new system?

The upgrade of our system to the Pulse system was done without any issues. Installer was exceptional and the new system is far superior to the older generic one.

Serviceman was prompt, courteous and fixed my problem. Would definitely recommend ADT to all my friends and family members. Reliable product makes me feel safer knowing I have this alarm system.

Had issues with alarm that wouldn't shut off. Took one call to ADT and in just a few minutes problem solved. Appreciate their prompt reply and helpful suggestions to resolve our issues. Have had ADT for almost eight years now and glad we have the service!

Very happy with the service. Had a problem with sensor going off every day. Called and they had a tech out quickly to troubleshoot and fix the problem. The ADT Pulse thing is a nice feature.

We feel much more secure with your system. I also feel that the installer did not take the proper amount of time to explain the operation. WE do not actually know how to use the remotes.

Installer was very knowledgeable about the products and explained everything in detail so I could make a rational decision. The installation went smoothly and efficiently and I was shown how to operate the system. I am very satisfied with how the system works and I also feel more secure in my own home.

We have had an ADT alarm system for several years and are please with the ADT service. What we need is an evaluation and estimate for new cameras for the front of the garage, front porch and back of the house. The old camera does not meet that need. The last time we had a ADT customer service rep visit was some time ago. Yesterday, an ADT rep spoke with my wife Jean briefly and said that he could provide information about new cameras, etc. I did not get his name. As I am working part-time and my income is less than it was, I would need estimates on the cameras. We have a large screen TV which could serve better than a laptop with a small screen.

Dana was the first rep who handled my query very professionally and courteously. She then connected me to Kirby in the Pulse dept who too was very articulate and polite in handling my questions. Other than the wait time in getting to a rep, I would recommend having more accurate options so that one can get directly to the correct department. Overall, I am pleased with ADT services and feel secure with them.

Calls to the service center have been courteous and explanations are clear: however, the fixes do not always solve the problem. Example, the motion detector error stayed fixed for ONE DAY, and then it reoccurred. This is not our first experience in having a "Temporary solution" with hardware.

I recently needed information on how to resolve a technical issue with the alarm at my residence. The service tech was able to provide me what procedures to follow that I could clearly understand.

My problem turned out to be a very simple issues but the tech was very patient with me. He talked me thru the process and never made me feel foolish. He was polite and I couldn't be more pleased with my experience.

My mother turned on the heat early in the morning when it was cool. The heat strips caused the fire alarm to go off. It worked perfect. Except she could not remember how to turn off the alarm. The alarm company also called us. The fire department showed up. I guess practice makes perfect.

When I called and set up the appointment for installation, I was told that for all we needed, there would be no charge except the installation fee. I was also quoted a monthly fee of $46.99. When the techs arrived to install the system, they immediately installed the control pad and then proceeded to make a list of all that we needed and then break down the cost. To get "all that we needed" would have cost about $3500 extra. After telling them we couldn't afford that, they "called their boss" and texted their boss and finally got it down to an additional $450 (big price drop - big surprise!).

We have had ADT for around three years and love their equipment and service. If an alarm goes off, they call you right away to make sure you are safe. I recommend ADT to anyone that wants a safe home. Excellent products and service.

I was satisfied with the service until it came time to disconnect as I sold the residence in question. Had to speak to too many different individuals to get a final response and the individuals I spoke to were not kindly in their comments, or did not give the impression that they were really customer oriented.

I recently found out that I have terminal pancreatic cancer and was forced to move into hospice. I called ADT to cancel my service and they charged me for every month of the remaining service contract. I had expected to pay something but not $434.83. I will never recommend ADT to anyone nor would I consider setting up service for my husband after I'm gone.

I had ADT Security years ago and would never go back to them again. I had the service for well over 6 years and my brother was staying with me and set off the alarm and I was out of town. Long story short he tried to disconnect the alarm and pulled the entire system out of the wall trying to disconnect the wires. I called 4 times and was sent to the attic to disconnect the system. Well, I fell through attic onto concrete floor broke my leg and then after calling them back was told by the 5th person that it was right in my hallway and all I had to do was to unplug it and the alarm would go off. I tried to make them pay for my medical expense they refused. So I had to file through my personal insurance and the cost was well over $10,000. I will never use or recommend them to anyone.

ADT is quick, reliable, located in north America, and their customer service as well as installation team is amazing. I have had nothing but a 5 star experience in the 2 years I have been with ADT!

Called ADT about a letter for my insurance company saying that I had a security system. Call was answered by ADT and then a woman came on saying that I was eligible for a $100 gift card. "Do you want to hear more - if not please hang up." I chose to find out the information which led to speaking with all East Indian people which I could hardly understand. The call went on and on and I could not stop them to even comment. I accepted the first offer thinking that it was just one offer but it kept coming with more offers and more gift cards. Finally I told him I would not hear any more and he finally gave me a number that I should call to get me back to ADT and the department that I asked for in the beginning. It was bogus!! I called ADT back and told customer service of my experience. Asked them to please call me back so that I would know if it was a scam. Never heard from ADT. I ended up canceling my credit card. What a horrible experience.

I have had ADT come out to my house on several occasions to either fix a problem or upgrade my security system and the technician has always been professional and efficient and able to complete the job without any issues. Their customer service is also very efficient and will work to get you an appt scheduled as soon as possible. They are also very helpful in answering simple questions that you may have about your security system and how to use it properly.

As a recent subscriber of your service, we are completely happy and satisfied with the security and peace of mind that ADT provides us. We travel a lot and knowing that when we do, we feel very confident that our house is being monitor and that if something would go wrong, the immediate actions are taken. Please keep up the great work.

I had a request from our insurance agency to confirm that we still had our security system. I called ADT. They advised me to go to their website and print out the certificate that the insurance company requested. I did that and sent it to my agent.

We have always had ADT as our security company. They are excellent with their service as advisors and technicians. We have left the Garage Door open and for added security ADT installed sensors. The Alarm won't set if the doors are open.

We have been very satisfied with the service provided for the past 10 years. Unfortunately, we have been the victims of a burglary but the alarm system worked as advertised and police were summoned quickly. We have not considered any other service since this system is easy to operate and reliable.

We have been a long time customer beginning with Brinks Alarm Company. We are a firm believer that a alarm system will greatly improve home security and fire protection. We had the original system for many years with very little problems. With the changes in companies and the upgrades to an old system we started experiencing "connectivity" issues which caused the panel to beep at all hours. ADT was very responsive in trying different solutions to correct the problem but to no avail. They corrected the problem by replacing the entire system with a current new upgrade. We have had no problems since then. Thank you ADT.

When I hung up with ADT the most recent time I called, I actually said to a friend how easy, quick and pleasant my interactions always are with ADT. Other companies waste my time, don't resolve issues and are flat out difficult to work with. ADT is top notch!

Woke up at 3:15 am to the sound of an alarm (it was the keypad to the system). Went online to try to fix and found great helpful info - however it did not resolve the issue. Called C/S and spoke with Kyle. He walked me thru a fix and the system was back to online in less than 5 minutes. He also had me test it and he was able to confirm we were back online. Kyle was awesome! Thanks!

Yesterday morning I tried to test the companion services connection. After the 6 repetitions of "Companion Services," the beeps kept beeping without anyone answering. So I cancelled and tried two more times; no one answered. I then called the number. The person who answered said I should call the number first to alert someone that I would be testing the connection. That answer does not make much sense. If I am in an emergency situation, I need to have a response to the button. I should not need to get to the phone to find the number to call. The ADT rep wondered if my unit might need replacement. He asked me to try the system again this morning. I did so, and the connection was made. However, I am dissatisfied that if I had needed assistance on Wednesday morning, ADT did not respond to my call button. That undermines my confidence in the ADT system.

I have been happy with my service, and the times I have called in I have been treated very well. However I have equipment that is about 5 years old and just had a rate increase and I feel that I am not quite justifying the cost for all of that.

I am very pleased with the services ADT has provided. I have actually benefited from my security system and ADT over the past few years. I believe it aborted a couple break-ins. I highly recommend ADT to anyone looking to install a security system.

One evening while preparing dinner, I walked away from the stove for a few seconds longer than I should have, thus causing lots of smoke in the kitchen. Within seconds of my alarm sounding, my phone was ringing to confirm I was OK, and didn't need the fire dept. called. Thank you ADT for the feeling of comfort you gave me knowing you were there if needed.

I was burglarized two years ago. I needed an alarm system and called a number of local companies. I did notice many ADT signs in the neighborhood and called them. Within a day, I had a representative come out, very helpful. The initial phone call was also good as I was able to negotiate the cost to fit my budget. A year later someone also tried to break in but the locked windows deterred them. I feel safe. The important thing to remember is you MUST turn the alarm on...even when you are at home.

First of all, I haven't had any experience with ADT for at least 5-6 months now. Earlier this year, I upgraded my system to ADT's digital equipment. I don't remember much about this visit by the ADT tech, but apparently everything went well. However, prior to the tech coming out, I was promised by the ADT phone tech, that our monthly bill was going to be reduced to $50.00 per month. We just received our new invoice & it was still $58.00. I am not pleased with ADT right now, because the phone tech lied to me.

I have been with ADT for almost 15 years and I am very happy with the services that I have been getting from them. I would recommend ADT to all my family and friends. Keep up the great job of protection that ADT has been given to my family. Thank you.

Upgraded to Cell Guard due to problems with my landline. Did all transactions using your LiveChat. Agent was quick, friendly and knowledgeable. It was quick and easy. Appointment to install was scheduled. Very pleased with all actions by installer.

Placed call for two non-emergency alarms on garage door. The first time it happened (9/17) I replaced the battery. The alarm came up again 4 days later (non-emergency). Placed the call to see what else I should check for. The person I talked to was very kind, knowledgeable and professional and offered suggestions. Plan to see if the alarm goes off again before placing a service call.

With ADT watching over me at night and protecting my home when away, I feel safe... I can go to sleep at night without worries knowing the ADT team is always there! Thanks for caring, thanks for watching over me, thanks... I feel safe!

We are happy with your service. My friend recently had you install your security system in her house and was happy with your service. She told you I recommended your company and I got a check from you.

I have e-mailed ADT several times over the last year regarding a problem with our front entry door contact disengaging and not allowing the security system to function properly. Please have someone contact me at ** or at my e-mail. Sincerely, Very Dissatisfied Customer of 16 years.

Forgot to deactivate alarm and opened garage door. Came inside add properly deactivated alarm. Moments later received a robo call from ADT informing me no further action was taken. Cool...

I hate ADT. The only reason I have it is because my husband wanted a security system and now we're stuck in a contract. We were told our little ten pound dogs wouldn't set off the motion sensor alarm, and that was a lie. They set it off multiple times. Once, the police were called, didn't show up until hours later, and then charged me for a false alarm. Which, by the way, the ADT rep said wouldn't happen. I asked specifically if we could be charged if the police show up and there's no intruder.

They answered my questions about the blinking remote and the yellow triangle on the control box. They gave advice in a kindly way!! I did as they suggested and it worked!!

The peace of mind that ADT affords us is amazing. The extra layer of safety is so important. My cameras are excellent and very helpful in monitoring the perimeter of the home. We are very satisfied customers. Should have gotten ADT sooner!

On Sunday afternoon, just sitting back relaxing, our alarm went off. I immediately got up and went to check where the alarm was coming from. At this same time, ADT called to check status of the alarm. ADT stated it was in the attic of the 2nd floor. After checking everything out, we could not find any smoke or fire, therefore, we have assumed dust must have gotten in the smoke head. It seems much more secure knowing we have ADT monitoring our home 24/7 whether we are home or not. Love our ADT and their professional staff!

I haven't had any issues with ADT since being a customer. I like the fact I am able to access the system via my phone. The only downside I've experienced is the app not consistently allowing me to log in with the correct credentials. It appears buggy.

How do you rate something when you have called numerous times starting the day it was installed with issues and no one will return your call to address your issues??? I feel we have been ignored so there is no way to cancel this service now since the time span has passed. It was installed and the installer was in such a hurry to leave, did not give us a time to test the system! We had ADT years ago and now I realize why we left you then because of customer service. VERY DISSATISFIED. The main issue is our motion detector does not pick up unless you are very close to it and like I stated earlier, I have called numerous times. And I really do not expect a call now so this is probably a waste of my time!!!

I am very happy with the service we are getting from ADT. The customer service and technical support have been very helpful when I have had a question. I would highly recommend ADT to my friends and family.

Sales personnel polite, non-pushy, and tech savvy. Field service is excellent, informative, go the extra mile and so on. Same for monitoring operations persons, on top of everything regarding questions, analysis of the system, etc.

The customer service and equipment provided are great. We have had only one issue which the technician resolved quickly. The only issue we have with ADT is the cost. We would like to see a lower price especially for older retired individuals on a fixed income.

ADT Security is always willing to meet my needs. Their system alerts me when things are not correct from their end. They use repeated messages on my answering machine/voice mail making sure I follow through with any necessary issues regarding my alarm. A trustworthy company!

My wife and I are so impressed with the promptness of the ADT staff anytime the alarm goes off. The secure and safe feeling my wife feels when she comes home is priceless. Even when the alarm goes off because of our fault, the response time is 30 seconds and the phone rings. I love the professionalism of the staff calling and the added safety check of the password request to confirm we are not in trouble. ADT is the best thing we have purchased that gives us peace of mind when we are away and also when sleeping. Thanks ADT!!!

After being burglarized and feeling so violated we contacted a local company and had the ADT alarm system installed the very next day. It does give us the peace of mind now to leave our home in confidence that it is protected from others. It is quite amazing that we've lived in our home for over 38 years and never once thought our home would be hit. Well times are a changing and demographics are changing. We never take anything for granted now and are very careful with posting anything on social media when we are gone for an extended period of time. You just never know. I'm glad we have ADT system for sure!

I added the water detection and temperature detection to my ADT system because we travel extensively. These two devices give me peace of mind. I would know, for example, of a broken pipe or air conditioner or furnace malfunctions because the presence of water on my basement floor or a big increase or decrease in the temperature in the house would alert me on my phone. These two less well-known services only slightly increase in my monthly bill.

The security system has given me peace of mind that I would not have had without this protection. I am gone from my home for several weeks at a time. The staff that I have had questions for were very helpful.

I've always found ADT to be responsive to any request for service. They have been good about monitoring my security system, for example, they call when the alarm has gone off, and notified me when the motion detector battery was low.

Installers had excellent PR skills. Two things I wasn't happy about is that we got a cheap pad. The pad we had at our old place had voice talking. It was convenient because it would announce if we hit "Stay" or "Away" or whichever entry was open. The second thing is that the entire system is sometimes slow to respond. There have been times where I would open the door, and it would take about 5 seconds before any alarm would go off. There was even one time where the alarm didn't go off at all.

Love the ADT product and company, that is why my wife and I went back. BUT, the service rep that we talked to apparently talked up more than he could actually do. He stated that he would be able to buy out our existing contract to set us up with ADT. This was before he even found out what we owed. Almost 3 months later, after numerous lies about check being approved, manager approving everything, checks in the mail, we find that our rep wasn't authorized to buy out our amount of contract. His manager was only a bit better on all this. After all was said and done, we got the payoff check, in 2 parts, two weeks apart. I would have been happy to stay with my existing company until I could have switched back to ADT, but they insisted and fell through until we had to push harder. Hopefully I'm not having to deal with that particular rep again with empty promises.

My experience with ADT has been great! I would always see other clients with the ADT advertisement in their yards and wondered how the service actually was. I answered my question and will assure you, the website, technician, and service is people and user-friendly.

Overall good experience; great customer service upon installation. What I do not like at all is that I still get promotional flyers in the mail offering cheaper prices than what I pay in my current contract... I honestly find that a bit disrespectful for current clients - including me.

Excellent phone call as I entered my Brother's Resident, (put the wrong alarm code / number in his alarm control panel). Place correct number in code alarm box - yet ADT called to reassure the situation was under control. Thank You.

I was having difficulty with my monitor beeping and sending error messages. The tech that came out was very understanding of my irritation with the problem. During the whole process of fixing the problem he explained why the problem happened and what he was doing to fix it.

We had Sentry Security and was hesitant with ADT. We are so pleased. The technicians were very well versed, answered all our questions, were very thorough and professional. They were extremely focused and worked so well together with reviewing checking testing... AND they didn't force any purchases that we were not interested in. I was so pleased I referred them to several new neighbors. GREAT job these two did.

Things are going well. We had one incident where the motion detector in the living room set off the alarm (we're still trying to figure out why it happened), but besides that, we feel safer knowing we have the alarm.

Having this home security system allows me to sleep peacefully at night. It takes the place of a watchdog, but doesn't need someone to come in to feed it when I am away from home.

I have recommended this to several friends! Just 3 days ago one of the Businesses in town was broken into- cars are being stolen. My Daughter has an appointment tomorrow to have this installed. Her name is Melissa **. I'm trying to get others and have signed up for the $50.00 rebate for both myself and them.

Box has been out of service for a month so makes it impossible to monitor my cameras using my phone. Called and sounded like maybe it was a large outage or issue in the area but been several weeks and have not heard anything.

Other than the routine daily services, we have had few reasons to "call for help"...... none of which were life-threatening. All have been minor to say the least. But whenever there was reason to call the person at ADT was THERE! Need I say more?

There have been times when we have had to contact customer service with camera problems, and if the problem can't be solved by them, the tech is sent to fix it at our home. Always very courteous and right on the ball to solve any problem that we have. Satisfied customer for many years!

The alarm works great. The cameras work great but you have to watch out for 82. They went into me and my wife's checking account and took money out when they was not supposed to. But the overall besides that problem they are a good security system.

I have ADT Pulse. We were on vacation last summer and the fire alarm went off twice. The reps called and the fire department came but we hadn’t given our keys to anyone, so we had our neighbors look and see that there was no fire. Sometimes the fire detectors are set off if there’s dust or insects run across them. The sales representative was fine, but the installer took much longer than he needed to. We thought it would take two or three hours and it took about five. He talked too much. Other than that, the experience we had with ADT has been good so far.

We are pleased with our new system. Have had it for 2 months+ - find it easy to use and it has helped us as older people rest more easily!!!

ADT gives me confidence that my home is secure. I travel frequently and for long periods of time. That security adds to the pleasure I get from travel. When I am home and set off the alarm accidentally, I find that ADT employees are both professional and pleasant. Their response is immediate. In addition, the tech who set up my system was thorough and neat. I definitely recommend ADT.

There are times when there are problems with arming and disarming the alarm. The representative stayed on the phone, helped with the status (to help me understand) and showed me how to "reset" the alarm with any problems that I had. She was very helpful and also went over the zones and which ones could have been the problems. ADT rocks!

I had ADT as our security provider for years at our former address. Actually ADT came highly recommended by our bank. We called ADT requesting service at our new home, everything went fine until the day that I talked with the installer. Originally I was going to get a camera for inside. I told the installer that I need cameras outside too. He told me that will cost me over a $1000. I said "ok". Later I discovered that for over a $1000 I get 8 cameras. I called him and told him that due to the shape of the house I would need 10 cameras and this is when I noticed a not so usual practice from the installer's part. For 2 extra cameras the price went from $1000+ to $2440+. I said nothing thinking that a good camera system will be useful. He installed the camera system and then I noticed that he sold me a very substandard system, is the type of cameras that would be used for baby monitoring. Definitely not $2400+ cameras.

Very happy with installation, installer and service. I am a new service and am so happy I recommended ADT to brother and sister-in-laws. They called and added ADT a week later. Well done ADT.

The only assistance needed recently was during house repairs. The system was placed on hold during the work hours indicated and reinstated when completed.

We have a wireless ADT alarm system with interior motion sensors. We called ADT to add the Ring doorbell and two wireless outdoor cameras. The ADT technician told us that their outdoor cameras were not wireless. As we do not have wiring, that would not help. Also, the security package ADT offered included an indoor camera which we did not need. We ended up buying the wireless Ring doorbell at Costco. The price was great and included a free year of cloud monitoring. It was surprising that ADT who provided great wireless security for us for the past 16 years couldn't provide what we wanted.

I had ADT before in Nebraska, so this is not my first time with them and I wouldn't have gotten them back again if I don't recommend them. I'm careful and I haven't had a lot of mistakes and I do everything online. The only person that's been here was the person who installed it. He's professional and courteous. I haven't had any unauthorized entries. I had a false alarm once when my cinders fell off and I was at home and caught that. Then I've also had a couple of accidental alarms when I forgot that I had the alarm on stay, but they were quick to respond and someone came to the front door before I could do anything. Overall, I've had a good experience for both addresses.

I had an issue with my other security system so I gave ADT a shot to find out what's what. There's a vast array of options such as cameras and so forth. It's all part of what package you work out with them. Their rep explained each one thoroughly. What I really liked was he said I could make my own system and add things on it. I had a few issues and I needed to call ADT back a couple times. Their technicians came back and fixed them. I was a little disappointed since some of those should've been resolved on the first trip back. But they were resolved and since that time, I haven't had those problems. It'd be a good thing if they could come down in price, though.

I've been with ADT for quite a while. We just initiated it and then they came and installed it. They seemed to be knowledgeable and the call center people are always great. We haven't wanted to change the equipment and then when we were thinking about it, about a couple of years ago, they gave us a great rate so that we continued with them. I'm very satisfied.

The Tech who came to my house was professional, knowledgeable and listened to what I had to say, which was very important to me; he was also punctual and polite. He came to do what he had to do, and left. Since I work from home, I value my time and productivity.

Everything about the ADT service was fantastic. The guy knew what he was talking about. He fixed everything and got everything working. Even my old sensors all working, all my key fobs, the whole thing. Plus he gave me two more. Yes. I would recommend this to anybody. I have as a matter of fact.

New $6,000 has never worked correctly. I was told ADT doesn't hold my contract. Call the local defender provider. Thought I hired ADT. ALL BS!!

I called in and told the tech that my door pad was making a lot of loud noises. She sent a tech the next day who arrived on time and took care of the situation. I just wish the lady on the phone told me the system was nonfunctional until fixed. I was out for days, and no refund either for days we were not protected.

I feel they do a great job with notifying by phone call, by text, by email. You feel very secure you will know what's going on at your home when you're not there and even while you're there at nighttime. Highly recommend.

By early this year I signed with ADT, and since then everything has been a nightmare, most of the time I do not have a camera and send technical and do not get the problem, the trouble is they charge me 25 dollars for the visit of the technical and I no longer dare not call. The application of ADTPulse, most of the time is defective, and can check my records the times I've had to call during the months of August and September 2016 and to make matters worse since the day yesterday September 20, 2016 at this time 6:30 pm Wednesday, even I have no camera. Indeed a terrible service and is painful because pay for good service.

Price was misrepresented to start with, questions were not answered, gift card misrepresented. Would not recommend to family or friends!

I called to report my motion detector not working and wanted to know about getting some cameras installed. Was told they wanted me to talk to a sales person and if I went with the cameras they could fix motion detector at same time. The lady tried to transfer me, but came back on and said everyone was extremely busy and she would have someone call me as soon as possible. I have not heard from anyone.

I inadvertently hit the emergency button on my keypad while trying to cancel my alarm. Immediately the phone rang. It was an ADT representative who asked if I needed help. I am happy to say I didn't, and I was very pleased to know that ADT takes special care to act. I couldn't ask for more.

I was contacted by text and phone call when a window intrusion detector was disrupted. The intrusion was a false alarm caused by the window washer's ladder rattling the window. I cancelled the alarm and provided my code. The entire transaction was very professional and courteous.

On the morning of the 20th I received a call from ADT warning me about an error on the system and that I should check the batteries. The Monitoring unit was not showing any errors and it was on during entire night. About 20 minutes later I disarmed the system because I was about to get into garage and open garage door. System was responding well but soon I got another warning call from the ADT with the same instructions as a while ago.

I am very pleased with my new ADT alarm system. It is easy to use and I am comfortable and secure. The installer was professional, Luis. Knowledgeable, friendly, and I was comfortable having him in my home.

The installer (Josh) was on time, worked efficiently, was pleasant to deal with. He did not have one piece of equipment, namely the large Fob for turning the system on or off. He left us his phone number, which we have called several times, yet he does not return our calls. He was to bring us the correct Fob. Also, we are not being charged the price advertised on TV. ($29.95). Instead it is almost double that price ($52.99). He never disclosed the monthly cost to us. He indicated that the equipment installed would not increase the monthly price, nor did he leave us a list of the equipment installed.

Best decision I've made in years. Have ADT since 2009 and couldn't be happier. I feel safe 24/7. I have the Pulse system with thermostat and cameras and can check it at any time or place on my smart phone. I highly recommend ADT. Their customer service is excellent.

We have been with ADT for a number of years now soon after being victims of a home burglary (without ADT)! We now have peace of mind knowing that our home and belongings are protected! THANKS ADT!

Install was great. However was promised a 100 dollar visa gift card after a couple of months service and have yet to see it. If you promise something you need to deliver.

Had ADT for over 4 years. Remember it being an easy install process and fairly priced. Monthly cost also fair. Customer service has always been great. Times where we've set the alarm off accidentally ourselves, they've called quickly, which shows a good response time. We've not had any break-ins, so I guess it's working great, right? =]

Called to have the service price increases explained. I was complaining that my monthly service had increased so much. She offered a credit which I was very pleased with, however she said my credit will be $50.21 but yesterday I received the credit of only $11.71 and my monthly service should also be less. Very happy with her service.

I have been with ADT for almost 10 years, both for my house, and for an alert pendant for an elderly relative. Both services work well. Although both were activated accidentally (by me) the response was exactly as advertised, and local police arrived very quickly. I wouldn't consider any other provider. Too many stories about their failure while I just brag about ADT.

So far my experience is great. System easy to use and works great. No problems or frustration experienced so far. Any issues I had in the beginning which were strictly tied to rebates, were handled and resolved. So I'm perfectly pleased.

I am very pleased with ADT. I have accidentally opened the door without disarming and also have hit the panic button by mistake. Each time someone from ADT responded immediately. I would definitely recommend ADT to anyone else. I feel very secure!

I am very pleased with ADT Security. They have responded to my needs quickly and in a very professional manner. I would definitely recommend their service to a friend.

My wife was taken advantage of by the installer; I ordered the basic package via phone (from Germany). She was sold $5,200 worth of equipment by the installer. I was very upset. I canceled but agreed to let ADT come and take the equipment, leave the basic package. It's been 3 weeks now. Still no visit. I am definitely canceling for good now.

Extra sensors and smoke and fire sensor overpriced. If they can't adjust to what ADT would charge after 3 months then I will have to wait to have extras. Don't so I won't be screwed. 229.00 is a big difference than 80.00.

I had serious difficulty with increases in monthly charges -- up to $50. I began service at $20 in CA. Now retired and on fixed income, needing security more than ever at my age, and unable to afford monitoring. ADT recognized the difficulty and permanently lowered my monthly charge. This was greatly appreciated. Some attention needs to be paid for other seniors on fixed incomes.

I have had ADT for my security service first in California and now in Illinois since 1999. I am very happy with ADT and would never go anywhere else. I have recommended many people to you and will continue to do so.

When I spoke with agent for the initial offer I was lied to and a lot of details were left out. I asked the questions and then found out later that the answers were just to get me to sign up and not the truth.

I am very upset that an amount, UNAUTHORIZED BY ME, was automatically deducted from my bank account for the first bill. I have received an explanation but that does not alter the fact that it was taken from my account without my knowledge...makes me very nervous to have them withdrawing money each month that is not what I authorized or was originally explained to me. I feel there was also a lot of false advertising. I received an offer in the mail for $27.99 only to find out it does not cover a warranty so it was increased to $36.99... then I was billed $4?.99 for 2 months for first bill!!! As a disabled person on a fixed income, these increases are a problem for me.

We were very excited to have ADT installed. That was short lived when the installer showed up. First he didn't offer what had been discussed over the phone. We ended up having to call in again while he waited to make sure we got what we had been promised. Then when we saw a charge we were unaware of we called in asking why and why hadn't we received a statement, what the charge would be. We were told we "didn't qualify for statement billing"?!?!? Um ok. We were NOT told there would be charge going thru (even though it wasn't due for another 2 weeks we found out when we actually received a statement). They have yet to call me back. My system still needs some set up completed. Not at all happy with how this has gone, very disappointed.

Have had great customer service. They have been very responsive when we set off alarm accidentally. Dispatcher is very thorough in questions to decide if help is needed. Would recommend.

ADT has done a wonderful job monitoring our home. Whenever the alarm is triggered, we immediately get a call from ADT to ensure if everyone is safe. On maybe two occasions the police were dispatched and ADT made a follow-up call to confirm the situation had been resolved.

Thank you ADT for making me feel safe at home. The salesperson was very courteous and thoroughly explained all of my options and helped me decide which one was best for me based on my house layout and my budget. Installer was prompt, friendly and did a neat job. I've had my system for over a month and it is very easy to use. I'm totally satisfied with my ADT security system.

The motion detector in our family room activated 4 times after we armed the house within a period of 3 months. We have no pets and the house was vacant. We called ADT and they sent someone out to inspect and change the motion detector. The new detector has not malfunctioned. So far, so good. Thanks ADT for your prompt attention to our problem.

The system quit working less than 24 hours after it was installed. I was notified that it would take three weeks to get it fixed. I complained and was finally setup to have it repaired in two days. The person never showed and never called. I called again and the local service manager said he would call me and arrange a time to fix it that night. Again he did not call and did not show up. I then canceled the contract and I have yet to have my money returned.

This company is very responsible. Any time that the alarm has been set off by accident they immediately call to make sure that I am OK or if I need the Police dispatched. So far, I have not had a break in, but am comfortable with ADT's ability to respond quickly.

Was sold equipment that I didn't know I was being charged for and the sales manager overrode fees he couldn't override. Canceled day after install. Would never go to ADT for home protection again.

I am renovating my home where one of my monitors is located. After waiting on hold for approx 7 minutes, I called in to ask about having someone to move it before the renovation. The customer service agent began to tell me the cost of the person to come out, how much per hour, etc. She basically tried to convince me that I didn't need someone to come out because of the cost. I didn't care about the cost. I wanted security and was willing to pay hence I made the call. I also asked if I moved the mechanism would the alarm go off? She stated "no it's fine." A few problems here. Can I literally knock off a sensor and it doesn't tell anybody I did so unless it's armed?

The recent service of the residential security system was excellent. The technician arrived on time, diagnosed the problem quickly, serviced the unit, and the cost was reasonable. I would recommend ADT as a security company.

Customer service was very poor, they stated they would call you back with the results yet they never did. When you did call them back no one knew what was going on and each time you had to call back for a follow-up you had a different person who didn't know what was going on. The whole process took several attempts to resolve and no one representative had a clue of what was going on with the case and have false information or incorrect. They need better training.

Although I have not experienced an intruder experience, I did have a small microwave fire in which the ADT system responded while my regular fire alarm did not sound. It's also reassuring to know that the system works when I inadvertently opened my back door without disabling the alarm first. Thank you for the peace of mind I have now that I am living alone. My children who do not live near are also reassured by the fact that I have this security.

The technology you installed works well and is not difficult to operate BUT your staff training leaves a lot to be desired. Among the issues: 1) Your salesperson misspelled my last name and no one seems able to correct it in spite of several efforts to get it right in your records; 2) Both your salesperson and installer assured me the upgraded fire/smoke alarms you installed were adequate to protect my house but would not remove the old system. When I finally got an electrical contractor in to do so (after several phone calls to technical support, customer service, etc.). I found it as not and had to spend an additional $600 to bring the system into compliance. Your people are great at selling/installing systems, not good at all at meeting my support needs.

I am very pleased with the ADT security product, which give me a sense of being "safe." I have had NO problems with the system and installer took his time to make sure I was well educated. Would appreciate if ADT could send me some decals for my glass doors (x3). Thank you again for having a product that makes this customer feel safe!

I rate the ADT employees who answer customer complaints with One or Two stars. I had two fire alarms due to failure of the original fire detector ADT installed in my home years and years ago. I live in an all-electric home. Use a heat pump and an electric range and water heater. There was NO ignition (flame) in my home and got two false alarms.

ADT has always proven to be a good and reliable service. Recently one of my exterior cameras went bad. I called for assistance and a repairman was dispatched, checked out my system, replaced the camera (free of charge) and got the system running properly again. THANKS ADT.

Recently I had an issue with the auto payment drafting from my account before my paycheck was deposited. Instead of sending me hate mail and threats to close my account like so many of my other billers, ADT simply applied the payment to the next month. I know the bill will be paid then and my account will be once again in good standing. As a long-time customer of ADT, I really appreciate the compassion in the way they handled this problem.

I am not satisfied with the services, I called service department and scheduled a service call and no one followed up with me.

Until we purchased ADT I was scared to sleep at night. Our house had been broken into and the thought of someone in my house made me sick. ADT has made it so much easier for me to lie down at night and sleep peaceful now. Thanks ADT.

We were told our ADT box needed to be upgraded. We agreed to this but your first technician cut our phone lines. I think we had 5 technicians afterwards finally repairing our telephone connections. Thank you.

When we activate the alarm system, we know we can sleep at peace, at night. Also when we're away and we set the system, we can rest assured the home is secure. It's really a secure feeling when you can depend on a system like ADT to protect you from disasters of any kind.

Every time my internet has a disruption (also a WOW! complaint) the Pulse system loses connection and does not automatically reconnect. It requires me to unplug my router, then enter my code followed by ## to reset the system. This is fine, if not annoying, when I am home - but when away it just says not connected. What good is that?

We were new to the system that was put in our house and the ADT techs came out and made the system work for our family. I truly appreciate the time they spent to make use feel safe.

We purchased the ADT service earlier this year, and couldn't be happier. As new users, we unknowing set off the system several times, and your people could not be friendlier or more helpful. My wife and I both sleep better at night knowing you're there. Well worth the money. Thanks, ADT.

We were having a problem with one of our sensors draining the batteries (3 times in 2 weeks) and had to call for service. Mario ** came out on a Saturday, checked out the system, and replaced the sensor and re-checked the system quickly and efficiently. Great service and very competent and courteous service person.

ADT did their part in notifying us. My problem is that the 2 times w/in the past few weeks, the police were called by ADT, & the police never arrived to check around the house. My dau.-in-law waited for them, we were out of state, & the police never drove by or attempted to come by. Now what happens when a house is actually broken into, can't count on them catching the bad guy, sort of speak. I have concerns.

I have been very happy with any experience I have had with ADT since moving into my new home. I had "protect your home" with ADT and was not nearly as happy as going directly through ADT. The professionalism has been awesome and I feel safe.

ADT has been good for our family. We sleep, travel and hang out at home in peace knowing our system will alert us. However, we had to figure the system out on our own. We were told from our sales rep that he would return after installation to help us figure the system. He never showed up and we never received a phone call to make sure we were set. We just had to mess with the system to figure out all of the information. Like how to record videos and such.

We are long time customers of ADT. Every time we have had any concerns or questions ADT specialists responded promptly and in very well mode, i.e. they always have explained us everything in words and terms very clear and understandable for us. In general all ADT employees are polite, patient and helpful. Great customers service. Thank you.

We recently added a new front door, needless to say the sensor on the door got messed up. I called ADT explained the problem to a very nice person and 4 hours later two really nice gentlemen came out and fixed the problem. These guys did more than the front door. They checked the alarm and all the glass breakers. Nice to do business with a company who cares about its customers. Thank you.

Alarm keeps going off at front door! The technician was I kept telling her I had to have an early morning appt, I had to be at work by 10 am! I have an appt between 8 am and 12. They have worked on this issue before. So if they aren't here early I will be gone and no one will be here.

I have no problems with the system at all. I've been with ADT for several years, and this is the 2nd house we've had it installed in. Feel very confident with the monitoring, and the company has been very responsive.

So far I am so happy with this service. I would recommend it. Even though I had few issues at the beginning, customer service was on the top w/ solutions and now I feel pleased w/ADT. Thank you guys for your support.

Called to find out if the keypad warns of low battery in the smoke alarm. The answer is yes, so not necessary to change the battery until the warning. Usual good service from ADT; however, rep could not at first find that we have a smoke alarm. (Slightly disconcerting since we have had one since the system was installed; made us think that a fire might not be detected.) Eventually the rep found that we have a monitored smoke alarm, so all is well. Thank you!