ADT Reviews

Always worked (except the old unit) and no service other than battery replacements needed. A card with the sensor number, location, and battery type should be included, or an easier way to look up my specific sensors online since ADT can tell which one tripped.

I had to have the installation team from ADT come back because they alarmed the wrong door for me to go out of after I set the alarm. The very next day they were out here early in the morning and they set it to my front door instead of the door to my garage. I have not really had any issues to use them, which is good. I've been satisfied.

I have had the worst experience dealing with ADT. I would never refer them to anybody. I have been talking to three people over my thermostat but they came out and connect it wrong. It was not reimbursed because I call somebody else to do it. I would never refer ADT To no one. Have had the worst experience I have ever had in my life.

I made an inquiry about home security systems. ADT called and took all of my information and provides me a quote. I agree to it. Technicians show up and inform me that they can't install the package I was sold but could for additional charge. They reviewed the information I wrote down – agreed I couldn't have known without knowledge of packages and did not stand by what was agreed to. ADT could care less. Very disappointing!!!

We love our updated system. The old control panel went out on us and the new one gives us more features that we really enjoy. The service tech's work was very neat and he was very pleasant to work with. He was very respectful of our home and very informative. He gave us a walk through the system to ensure we were comfortable with the new features and with setting up Pulse, which we use regularly. We can even check the status of our system when away on vacation.

I had a representative come to my home Sept 2nd. He sold me an upgrade to my existing ADT system (Pulse He sold me). Since September, my system is still incomplete, leaving my home exposed without proper protection. The bills continue to come in at full rate, even though service is incomplete. I called at least 8 times, had 3 installers here. One day, they decided just not to show up or call. I spoke with at least 3 managers for resolution or cancel. The rep told me, to make up for the problems he would give me install credit. That never happened and now bills are showing as late. I have an incomplete system that needs to be resolved or removed, and I can't get a competent person to help. My only option next is small claims court. I DO NOT recommend ADT to anyone. I use Simply Safe at my business. It is very reliable. Service is great.

I've been with ADT for five years and it works. However, my contract reads that I am not subject to rate increases yet they try to raise my rates every year. I call them and have to have it reversed and that's a pain in the neck.

We use our ADT security system all the time. I like its ease of operation. I have called a few times to change passwords and the service has been fine and I had no problems. I also got the battery replaced at one time. I would recommend them to a friend.

I bought my house a year ago and signed up for their 3 year contract. The tech that came to set everything up was a huge help and put in above and beyond service to get our system going. Extremely unfortunate circumstances are causing me to have to sell my dream home a year later and move in with family until I am able to get on my feet. I explained this to ADT when I called to cancel my service and now have to pay them the rest of the contract which is almost $700. Even after explaining my extreme circumstances to them they state there is nothing they can do to help and I must pay.

Installation was fine. Having trouble with key chain device. Can not turn alarm off once in house with it, have to go over and do it manually. Still waiting for my $100 Visa card. Was supposed to receive paper bill but it would appear you are billing my charge.

ADT was installed 12/2010. Learned recently, 11/2016, that the wiring was not connected. Alarms never alerted their call center nor the local sheriff's office alarm center. Thought that was strange but assumed they changed the sensitivity of their alarm system because it used to generate calls at other home installations I had over the years. And now it did not.

Total experience in less than 1 month. Have had several problems: System not working correctly, check amount being changed and more taken out of account, being overcharged for monthly fees and some windows not sensored due to lazy techs not knowing how to sensor older windows.

My mother had ADT years ago. Now I have their package which includes door monitors, glass breakers, and a motion sensor. The service is okay but I keep getting phone calls telling me I need to do an alarm check days after I've just done one. All my interactions with them have been pretty good throughout the 20 years we've had ADT. We have it back home in Florida too. Overall, I'm satisfied with this company.

According to my son-in-law, ADT is the best one to get. I live alone and I'm older than dirt so it makes me feel much better that they're there, and that's the best part. Their service is all working fine. Their installation team knew their job and were very polite. I haven't had them to do anything except to tell me to turn my alarm off. I'm very pleased and I would definitely recommend ADT.

I haven't timed the service when the alarm was tripped accidentally but, it has been in just seconds when this has happened. The associate would ask if there was a problem and what I needed and was always pleasant and ready to help if needed. Thanks ADT for your fast support.

I joined ADT home security and lost my job. I don't use their services as it doesn't work properly, and annoys the neighbors when the system goes off. To cancel the service, even though I don't have a job, they want to charge me over $600.

During a 45 minute phone call to ADT to cancel service, the customer service technician insulted me several times all the while trying to stall and retain me as a customer. He told me his name was Joseph **, however, he refused to provide his employee number and would not transfer me to a manager. Mr. ** insisted that we have a 3 year contract with ADT but refused to provide proof when I countered that we were month to month.

My experience with ADT has been good, that's why I've kept it for all these years. I was right there with the techs during the installation. We talked and other ones came in and we all communicated and showed them the different locations that they needed to go to. And they gave me some insight on some things. When I called and have an issue with something, the people on the phone would direct me on how to resolve it and go from there. They've been good, very direct, and to the point, which is perfect for me. It's a personal, honest and collaborative experience and I've already recommended them to my friends.

I spoke to, what was told me, first level customer service. After dull rehearsal of what the first associate said, I requested to speak to higher level mgmt. When I got to the next level mgmt, I was astonished of the behavior of the mgr. I felt like I was speaking to a uninformed, non-trained customer service professional. I, at first demanded discontinuance of my account. Then I thought that person would get away with deplorable customer service. Thus, I demanded to have her mgmt superior contact me.

I have ADT pulse with multiple cameras and sensors. Someone robbed a car parked on our property. I After discovering robbery from car parked by our garage, I discovered ALL ADT video cameras and home alarm sensors were not functioning for 1 week prior to robbery. There was no notification from ADT that system was not functional! ADT was immediately contacted. They failed to correct the problem; failed to offer an explanation and failed to even offer a service call to correct the problem! ADT charges high price but fails to deliver ANY security. They just take your money. They provide NO security!

I just wanted to make a comment about my payment. I called in to talk with someone about my Bill. I said that I was paying too much for my Alarm system; so they talked with me for about 20min. from person to person. Then I was told that they could reduce my bill and for that I am grateful. Thanks.

I had a battery out and ADT fixed it. Everybody was helpful and very professional, well-dressed, and identified themselves. They're good, but the monthly price is too expensive. Also, they put people on hold, and if one had a real emergency, called the number and got put on hold, that would be terrible.

ADT salesman and technology were outstanding. Signed up for alarm and had install within 3 hrs. Excellent customer service. Both the sales and installation went flawlessly. Could not have been any easier. The salesman came to the house before I got around to checking that task off our list.

My husband saw an ADT commercial and ordered the service. We've been using it for a couple of years now but we had a tech come out Monday to do some service on it. Our interactions with their reps have always been good. I'm very pleased with their service.

I've had ADT for 10 years. Their reps were nasty at first but have been pretty good since they finally fixed the problems years ago.The system didn't work for six months up until they finally put in a new one. I've been keeping the house locked up. We haven’t had any problems or any reason to use it yet.

ADT has a fine product but you are a bit deceptive in their sales pitch. I was told that I qualified for a free system and in the end I had to fork out over $2700.00 to get started "TO BE PROPERLY PROTECTED". The customer service is good but I have received different answers from different representatives. I.e. - billed two months first time, called and I was told I would be billed at the first of November 2016 for another payment for @ $49.00 per month. Never received a draft so I called and I was told I was misinformed and would have a draft. 1st of draft in December for @ $52.00 per month. When I signed up installer told me my monthly bill would be less than $50.00 dollars a month.

I received a flyer in the mail, I called to get details and was told I would get 15 pre-wired sensors (I didn't know what pre-wired was and it was not explained to me). I was under the impression the entire time I was getting 15. The only reason I went on with this was because the nice guy that did the install had come from Phoenix City and had already installed the system and was about to do the sensors and he started asking me where I wanted them and I was still under the impression I was getting 15 so I proceed to tell him and he was like "Nooo. You're only getting 7." I let him go ahead and I wasn't arguing because this was not his fault. Had I known it was only 7 I would not have went along with this deal.

I've been using ADT's home security service for two months already. Their sales rep was knowledgeable, and the installers were good. Though I would have liked to have a little cheat sheet on the various names that they put in, for instance the pads.

I love my ADT alarm. I feel very safe when I'm home alone. I have cameras so I don't have to go to the door every time I hear a noise. The system is wonderful, wouldn't trade it for the world.

Beginning with the call made to inquire about ADT I was impressed with the knowledge of the sales representative and their helpfulness. The technicians that came to install the system were very professional and helpful. They asked for my input regarding equipment placement and were clean, no messes.

I was pleased with the installation process however very displeased with your billing process. I was not even installed and billed upfront for fees and my account which I set up on Autopay was billed immediately for services. I was not happy with the customer service representatives either and was shocked to learn that the ADT Service was a Authorized Dealer and not ADT itself. I am also not pleased with the Reward Redemption process which is tedious and time consuming.

ADT provides very good service. It's a very reliable company. Everything works as planned. When their guys came out to add my garage door to the system, they were very prompt and on time.

ADT's representatives are very good and quick. They've been checking in on different features. The installers were very professional and did a good job. Installation was all done right. There was nothing to call or follow up on.

We started doing some traveling and wanted to secure the house better than just locking the doors. I contacted ADT and the gentleman that sold us the system explained it, went through the cost and the different options available. We made choices from that and we've been pleased with it so far. I've called customer service a couple of times to get my iPhone set up and all the passwords erased. We've also had one or two alarms that I forgot the alarm was set and it went off so they've called. I've been very satisfied with ADT.

Ray provided us with a excellent risk analysis, professional installation and learned training in the operation of our protection system. I thought a concise statement reflected the summation of excellence which the whole experience has become. I am very pleased.

We have always had superb service when needing assistance. The one suggestion I would make is putting the model number or name of the control unit on the front. When we had to reset the time I needed to call for assistance and did not know what system I had.

I would tell all of my friends to get ADT Security in their homes, because it is one of the best there is to have in your homes. I have had them in two or more of my homes and I have been very happy with them. Now I live in Colorado they are the only company I will use, I feel safe in my home all the time. If you have a problem with your system they will come out and check it to see what is the problem with it.

I have had ADT for 5 years plus. I love the customer service, the smile I hear over the phone, and knowing that me and my family are stay. ADT has been the first alarm service that I have ever had and they will be the last. Thank you, keep up the good work.

Installer was polite and thorough, but the process took over 4 hours to 7:00PM. Installer was understandably tired and did not take enough time to fully explain how to understand and operate the system. Two door sensors have been going off even though the doors have not been opened. We have been waiting for 2 days for tech support to call us to set up an appointment as promised by the ADT agent. Strangely, the installer came within four hours on the same day I requested an estimate, but tech support has still not called after more than 48 hours. That is not good customer service!

I've been with ADT since 2006. The customer service people have been knowledgeable. I had questions about how to operate the system and the panel, and all has been very good. They answered my questions the first time I called, so I didn't have to call back or escalate a call.

The installation process and the equipment are fine. What I did not like was the discrepancy between what the salesperson whom I talked with described as the equipment and charges versus what was presented by the installer. It remind me of a bait and switch tactic. Don't tell people you get 15 wireless units for $99.00 when that is not the case! I wanted a security system and I did get yours because I was vulnerable and grieving at the time but I do not have a good feeling about your company and would tell anyone who ask me to be wary of your sales pitch.

I ordered and had installed an ADT alarm system by your company. The ordering experience was fairly easy and the folks I spoke to were very nice. The installer did a great job of explaining how to use the system and what other options were available. Overall, I am very happy with all of the services I received. Thank you.

I found their staff to be on time, courteous and understanding. They called back when I needed them to. They also were very reasonable with prices. They honored the customer well. I recommend them for an alarm system. My family feels safe with their system which is up to date in the world of alarms. They are straightforward with their product and are honest.

I feel so much more peace of mind when I close my eyes at night. My wife and I know the security from ADT as we grow older, is well worth the cost. You will consider this a good investment too. With the window sensors if it is broken the alarm will go off.

The customer service with ADT is excellent! I have called many times with questions and they are both friendly and very helpful. Also had a tech out here to fix the alarm and he also was quick, friendly and fixed our issue. I would highly recommend.

The installation was quick but thorough. Your tech was very knowledgeable and gave us options that was beneficial to our needs. He gave us instruction on how the system operates. He wouldn't leave until we were confident of the entire system.

I got the service package that included the alarm and the ADT internal computer thing that I can see who's walking through the house. The installation team installed those cameras and I've had good interaction with them except with one guy. I called his boss and he came out and took care of it. The guy wasn't trained enough to understand how I can walk out from my bedroom to the front door and the camera didn't pick me up until when I walk in back, so it was a timing thing and lack of training coupled with his attitude. But then the service has been great so far. I feel very secure with the treatment, the instruments, and the system we got. I've been with them about 20 years and if I have any problems, they solve it. They’re a pretty good company.

The security that came with the house we purchased wasn't the most reliable. ADT signs all over the neighborhood when we purchased our home, so we checked it out and decided to go with them. I wanted to have adequate security, but didn't want to overload myself, so the installers set up the monitors throughout my home and we're satisfied with that. Sometimes I inadvertently set off the alarm and they've been very courteous. One time, I had trouble about resetting and they were very professional about it. I'm very happy thus far with the service.

We are very happy as a customer. Service has been very reliable for the many years we've had the services and ADT has been very responsive and helpful. Equipment and wiring are dependable and we can always feel our house is safe when we're not home.

I've had ADT hooked up for 20 years now and it's been very good. When the power went off a couple of nights ago, they called me about the medical alarm I wear around my neck 40 minutes after the power went off since it shows that I've had a power loss. I didn’t know that they could tell that but I was glad to hear that they could. Then the last time I accidentally tripped the alarm system, they called within a couple of minutes to check to see what the problem was and I said there was none. I gave them the code and they said that it was fine and they appreciate the business and that was it. The only other thing I wanted is for them to get the alarm system itself billed to the same credit card where they bill my medical alarm. I asked them about it before and I was wondering why for some reason they haven’t been able to shift it over. Other than that, I've been very happy with them.

I was scheduled to have an install in my new house this morning Friday, 11/18 and no one showed or called??? I am awaiting a callback to reschedule. I am also a business owner and have remained a loyal customer for some time. I can be reached at **.

Both John and Kyle were so very informative and helpful. Glad I ran into John in town and asked the questions I did. We had Kyle do our install. He was very professional and cleaned up any and all what little mess he made. Thank you and Semper Fi from these two very grateful Marine Veterans.

Very pleased with the ADT equipment and service. Have accidentally activated my system several times. Each time I had a call immediately. Love the keychain fob works great. Our Cat Sitter loves the fob also!!! Very happy with ADT!!! Would recommend to anyone. Our system is wireless, The only way to go!!

The technician at my house was very professional and knowledgeable. He helped me make important decisions about my system that I had not thought about. I would highly recommend ADT to anyone. We are very grateful to the technician for all his help.

We never had a security system. Got robbed and hooked up with a system. Since then, have had no problems. We set it every time we leave the house and go to bed at night. Sleep like a baby. Thank you ADT.

ADT has helped me several times when my alarm went off by others that did not know my alarm was on but had permission to be at my home. One time a gentleman that was staying at my house had a hearing problem and didn't even hear it, but it was resolved.

My local ADT agent can be easily reached, including email, is responsive, and answers my questions in detail and to my satisfaction. We met in person when I was taking over the system from a previous owner, and she streamlined the process to make it straight-forward, knowing about local ordinances etc. The people behind any company can make a break a deal, and ADT is well-served by the good representative in my area.

I was very pleased with the installation and instructions on my new monitoring system. The whole process was explained prior and went very smoothly. The tech was on time, and put my concerns into creating a system that was right for me.

I have been a customer (originally with Brinks) for a long time and am very happy with the security service provided by ADT and the cost of the service. Any time I have any type of question or issue or customer service team is very helpful and polite.

We feel safe and secure with ADT. We live on a 42-acre mountain and have had strange people wandering through the woods (and out our long driveway) before. We installed a gate with a coded entry lock and that helps. Still, we feel better with ADT. We have a rental house next door and the nice lady told us she was scared when we went on trips. So, we had ADT installed there, too. Now we are all safe. Please keep the prices low for the basic kinds of packages we have so we can be safe on this mountain.

I like my service and the products I have. The customer service from the "main team" of ADT has been great. I was approached by an ADT salesperson when we moved into our home and I assumed they were from the "main" ADT but were not. They gave us a completely different price and not as many of the upgrades. I learned my lesson to not inquire more, just because you see the ADT label doesn't mean anything!

It was difficult for me to understand the bill. One area stated the bill was not due until Dec. 4th and another area stated it was past due. I paid the bill but I am still unclear on what period of time I paid for.

Haven't had any communication since 7/31/16 but they helped me then by turning off my alarm. I've yet to find out what caused my alarm to go off. I need someone to work with me in determining to problem. Many techs are not familiar with my system cause it's an older system.

We had an entryway door installed and somehow the installer dismantle the wires across the front door. We tried to attach wires but to no avail. We called ADT for help and to our amazement a representative came out less than two hours after our call for help. The rep was friendly, professional, and courteous. He was able to correct the system right away and advised us what to do in the future if the same situation occurred. We were quite satisfied and still amazed at the quick service.

ADT is a great company. I have been with them for 12 years and they are spot on when an alarm is initiated. Makes me feel safe when I am home and away. Periodic self tests are easy to do and adds more peace of mind.

I have had ADT a few years now and just recently went wireless. I feel completely protection for my family and my home. Thanks ADT for being a excellent monitoring facility. Protection of your hardworking folks needed for their well earned.

My experience with ADT has been okay! I'm learning the system and how it works! Wish I could have gotten the 100.00 gift card for being a new customer but I'm still okay with the service. I would recommend it to anyone who wants a great sense of security for their home.

The installer AL, arrived on time on the date of my installation. He called ahead to ensure I was home and gave me his ETA. He gave me his cell number and stated if you have any concerns with your alarm system to please call him. AL did an excellent job installing our system. Thank you.

Using the alarm system when I am away during the winter months gives me a very secure feeling. My family checks on my home and they feel secure that they will be notified if something happens. I also like the security of the fire alarm.

I really like ADT Pulse system with cameras. We have the remote control option also. I like the fact that we can be away from our house, be at work or wherever and see everything that's going on at home. We can turn the system on and off from our cell phones. Best system ever!

We had an email from ADT regarding updating the time on our system since standard time had begun. We didn't recall doing that in the past, but referred to our system booklet. We phoned to ask someone to assist us. We left a message and a short time later we received a phone call from a manager. She was very nice and knew her systems! We do not have one that needs to have the time manually changed. The call was timely and helpful!

Our experience with ADT has been very positive. On occasions when problems arose, very professional service technicians were there to help. The listened well, took corrective action, explained the problem and solution to us. They left us with the feeling that we are all members of the same team.

Everything was taken care of as expected. No incidents occurred while we were gone. I'm not sure why this review is necessary since no actual contact was made and service was normal and only would have been different if an incident had occurred.

I was a recent widow at the time I got my security service, and I slept much better after having my ADT security system. I have the motion detectors and wireless keychain remote. They explained the service levels and I got what I wanted. I'm fine with it. I wish if I am supposed to do any kind of updating, somebody would get in touch with me about it because I keep forgetting to check with them. So far, it's been excellent and I'm very satisfied with ADT.

I've had ADT for years, and I have an excellent experience with them. They came in, installed a smoke alarm, and cleaned up after themselves. Everything was just fine. They're a good company to work with.

I would say that our A.D.T system works very well and I would recommend them to everyone. Only one false alarm that was an "exit error" in about two years now. Very acceptable in my book. The only fault that I see is in the quality (or lack there of) in the manufacturing of their "hardware" materials. Our "key fob" broke almost immediately where it goes on your key ring. Too thin and poorly made. The other issue is in the unit itself on the wall by the back door. The door that flips open and closed has two thin "catches" on each side that holds the door closed. Well again, too thin. Almost immediately one of them broke and the door sometimes swings down (open) on its own. Not good. The quality of the "service" I think is excellent! The quality in manufacture of the hardware itself really needs some improving. That being said I would still rate them 5 stars!

More money than I expected. They added equipment but what I thought would be a few hundred dollars extra was five times more expensive. The installation went great. I feel the special was not accurate. So far it seems easy enough to use.

This matter has been satisfactorily resolved. Thank you.

The tech that came to my house was both knowledgeable and helpful to me personally. I would (and have) recommended ADT to a lot of other people. I truly believe it to be the best security service available! I give you a 5 star rating.

Every experience I have had with my ADT service has been wonderful online or if I need to speak with a representative. The service is very professional and any and all issues are handled with courtesy. I would recommend ADT to all my family and friends that are looking for a great home security system for their homes and or businesses.

Salesman/technician arrived at 9:00am and left at 2;00pm. He spent 2.5 hrs trying to sell us on things we didn't need or want. He reduced the price several times but with no success. He was not very happy that he could not sell an 80 couple something they didn't need. There is no way that I would sick this salesman on any of my friends or neighbors. I view this trick as nothing more than a 'bait and switch' operation. The salesman did suggest that as far as security was concerned we ought to buy a gun. Maybe I will.

The ADT Technician who came and evaluated my new house for service was professional, knowledgeable, and friendly. He made helpful suggestions and gave sound security advice. A different technician came to install the ADT system at the new house and he was efficient, professional, and capable of answering questions to my satisfaction. He did not leave until I was comfortable with the new system which had some different features than the one at the old house. I did not feel rushed or pressured in any way. I was very satisfied with both experiences.

We have had very good results with our alarm system. One time my husband wanted to try to set the alarm as we were going to bed, with the buttons on the key fob, and he pushed the 'Away' button, when he meant the 'Stay' button. We got it taken care of.

Your company is not loyal. You installed a system I did not ask for and you overcharge me. When you send another technician to change the system, she wants to remove the actual system, leave a hole in my wall and put another system in the back room.

Overall the experience with the tech and initial contact was really good. Very knowledgeable. The tech recommended all types of options. However, I am still waiting for my Visa that they said I would get. I sent all verification and money order as requested.

The technician was knowledgeable and informed us of our options. One part of the installation will have to be modified. The motion detector in the corner of the great room will need to be higher, as the installation of curtains will block the range of the unit.

Excellent service! Always available for any questions I might have and explanation not over your head. This is why I would recommend ADT to a friend or family member and we feel completely safe in our home having this service. Displaying the ADT sign means a lot.

Needed some help resetting my passcode and couldn't find my paperwork. As much as I use the internet, I still prefer talking to a real person when it comes to troubleshooting. So I spoke with a woman who walked me through all the necessary steps to reset my passcode. She was very helpful and patient with me. I can't say enough good things about my experience dealing with ADT. Thank you.

I love my ADT. I know that I am always safe from break-ins to smoke and fire protection!! I am a long time customer. Reps are always friendly and help me with anything I need!! And ready to get me my new stickers for my windows. Just got some new ones.

CA law requires that the security company files on behalf of the customer a permit. This company did not do this, which caused me to get a fine. When I call customer service, I just got bounced around from person to person and nobody really could help me. Bad experience.

I was in Colorado when I received a call on my cell from ADT to let me know that my alarm had activated. After I told the caller that I was not home, the police was called and also my friend. The people who broke-in slashed a screen on my patio, removed a small window, moved some things in my sewing room but did not have time to steal anything because of the prompt response of ADT and probably the noise the alarm made outside. Thanks ADT.

The company that installed my system was very knowledgeable about the service and equipment. I would highly recommend them to my friends and family. I like the video surveillance that I now have with ADT. The cameras were installed to my satisfaction.

We are very happy with the presentation and installation we received from ADT. We feel more secure knowing we have a security system with a great reputation. The directions on how to set the alarm were easy to follow. Awesome service!

Each and every time I have had to contact ADT I have been treated as an important customer. Customer service is excellent. They have always resolved any issues I may have. I have not had to contact ADT very often. Each time my issues were resolve quickly.

I agreed to the install only because Landon assured me that corporate would send out a tech to install my doorbell that Comcast had disconnected! I feel that Landon misrepresented your company, and lied to me, only because he wanted the install!!! I am not happy with how he handled things, and I am also not happy that when I tried to cancel service because he lied it was past your 3 day time limit. Also, your customer service rep on the phone Arneetrice was very rude to me. She didn't even want to try to understand that I do not have a doorbell that was promised from your company. I will be contacting my attorney and filing a damage claim.

The staff who call to advise of an alarm going off are very caring, patient and professional. They are very detail oriented when asking for certain information. We have had them for 20 years and have had no problems with the alarm or the individuals that we talk with. They are very helpful.

I appreciate that ADT called about our door system not working. I was out of town at the time, of course. The technician told me what to check and how to change the battery when I returned. All is fine now. Thank you for your monitoring of our system.

After the second installer was here the system was finally installed the way I ordered. After he had left we discovered we had no phone service. Called phone company, next day repairman found installer #2 had left a wire disconnected, now facing an 85.00 phone company charge. Look elsewhere.

I went online to research AT&T internet services & found out that is not available in my rural area and no idea when it will be. The next closest thing is AT&T Wireless Home Phone & Internet. The rep explained the system via a chat blog and was very helpful and knowledgeable. I'll check in with the AT&T Store when we go to town tomorrow.

System and service has been very good... feel more secure both when at home and when away. No breakdowns... only intruder was our house-cleaner when we were on vacation. She did not punch in the code fast enough and the alarm activated. ADT called and we resolved quickly. ADT has provided a very good system and the monitoring support is equally as good.

Installation was excellent and service has been accurate. There have been a few instances where I accidentally didn't shut my door all the way and my alarm went off. ADT representatives contacted me immediately to ensure there wasn't a break in. That gave me peace of mind that if there was an actual incident, they would be on it.

Your people are very knowledge and polite. Pueblo service was great when he installed the service. Can't say that after. He told me if I ever needed service to call him. When I did he said to call you so he could get paid. He never did show up, that is why I called in. I will not call him again. I will always call you guys for help.

I was very happy with the job that Pedro did for me. My alarm was beeping with an error code. I called ADT and within 2 hours the service man was here. He knew right away what the problem was and fixed it within an hour. I was so happy. I have been with ADT since 1994 and have always been satisfied with the service they provide. I would definitely recommend them to anyone.

Excellent repair guy. Did a great job installing the sensor in our new garage. He was obviously very experienced and knew what he was doing. He offered information on the newer systems available and explained their features. ADT has always provided us with great service and he even replaced our old yard sign.

Technician was professional and remained until problem was fixed. He had me try the pulse function several times on my iPhone while he was here to assure it was properly working and briefly explained what the problem was and what steps he did to resolve it. Thank you!

Have had ADT for 22 years and have always been satisfied. If I have a problem, it is promptly corrected. Feel very secure with them. ADT has taken into account my dogs and their size so that they cannot trigger the alarm going up and down the stairs.

Special Promotions promised me no hard inquiry was supposed to be done on my credit report. I contacted ADT and a nice gentleman named Timothy told me he would contact them to straighten out everything and they would get back to me in 24 hours. After not hearing from them or ADT I left message with Timothy in Monday, and still no communication from him or Special Promotions on the inquiry. They did take care of hardwiring a Ring device after they neglected to do that on initial setup, but also said there would be no additional charges to record on it, which we also now know is not true.

Corrected quickly and with just one call. ADT is always most professional! I have been with ADT for many many years. Their people always seem able to handle any problem quickly. I would never go with any other security system. Thank you ADT.

Your, extremely competent ADT service rep, Donovan **, was thoroughly knowledgeable and quick in replacing my home security -2- year old battery. His visit lasted 20 minutes - but he sure knew what to do. He also checked the -2- ceiling ADT smoke/fire alarms. I am very satisfied with ADT and would easily/gladly recommend you folks for security services to my neighbors in Highland Park, TX.

Agent ** was polite, efficient, thorough, professional, respectful, helpful and answered all my questions. Agent ** arrived, dispatched corrective action, and departed well within the requested time frame. He parked the ADT vehicle where I could clearly read the ADT signage and left my driveway clear. He showed me his ADT badge when I opened the door.

I have been recommending ADT services to all my friends. My experience has been nothing but positive and experience next-to-no issues with customer service and the product itself. I am considering an upgrade to my equipment but overall, I have been one very satisfied customer.

Whenever I have called ADT with issues with my system, few and far between, I have always experienced polite people who are always ready to help me with my issue. I would recommend ADT to anyone who needs or wants a security system.

We have had ADT Security Service for about one month. Very pleased with ease of use. More satisfied with the feeling of safety and security. Sleep much better at night and feel confident when leaving home that it is secure and safe. Consultation with tech rep in-home prior to installation was crucial for customizing needs. Installation went smoothly and equipment is quality and operates with reliability.

We have been members of ADT for many years and are still using our ADT device. It makes me feel safe. We have used ADT for many, many years and it still makes me feel safe. I now live in a rental apartment and still use my ADT service. Thank you.

Your regional manager Abraham is awesome!! He made sure I was taken care. The phone representative made sure everything was taken care of as well. Also the installation went well and he made sure we understood everything before leaving. Overall experience, great!!

We have a couple of events that were handled very well with alert to the proper agencies and direct/timely notification to us. We also had two events that were caused by visiting family members that we just a simple mistake and they were handled just as well. Thank you!

As a long time customer (10 years), I would definitely recommend ADT to everyone. You talk with real people and the technicians are well trained and knowledgeable as well as courteous. Yearly costs have not increased significantly. Thus making it affordable for retirees. No false alarm activity ever, too! My neighbors are appreciative! Definitely, ADT makes me feel secure!

We moved our office but the service was not stopped, as we thought. We did install a new ADT solution at our new "digs". The CSR did help in terminating the old service and gave a credit for back when we thought we moved. A great lady, many other CSRs could learn from her.

I received a call from ADT that my alarm was going off in a specific location. We were having repairs done to a roof and the work was sounding the alarm. I appreciated the call, the cordial agent and remedies offered.

This is a very well respected business. They take customers seriously and all tools available to the client are very useful. Monthly fee is maybe a little high, but it's high for all other monitoring services too, so you can say ADT keeps competitive prices as well.

Enjoy the security system and safety that the system gives my wife and me! Happy front door lock can lock itself and do not need a key to lock front door. Easy set up every morning and evening before work and at night. Definitely would recommend to friends and family.

We ran a test -- glad it was an option. And we received a new home sign (we had the Broadview from long ago). Just hope the yearly cost doesn't go up. It's so expensive and there are so many home protections available.

From order to set up and usage, I've had a great experience with ADT and their alarm system. The ordering process didn't take long. They helped me with what exactly I needed. The technician was helping in suggesting equipment and patient with teaching me the system. Keep it up!

Unfortunately not of winning a $200 million dollar lottery, but of homes that are broken into during the day. We always thought we lived in paradise, but the reality is that it can happen anywhere and to anyone. ADT responded quickly to our needs and our need to feel secure was restored in less than 24 hours. We met with the sales rep and he was attentive to our needs and gave us lots of options that fit our budget. The installer was sensitive to our anxiety and explained all the new gadgets and how they worked. Even non tech savvy people such as us are able to operate our system with ease.

I was very pleased with the installation of my new home security system. The technician was very helpful in explaining the advantages of my new system. I picked ADT for their service, reliability and legacy. The service that ADT provides give my family confidence that our home security is shared with a company we can trust.

The smoke alarm went off for no apparent reason and the resetting of the alarm computer settings was assisted by the ADT telephone assistant. However, the system still needs to be repaired to prevent this from happening again. ADT still needs to send someone to the house to make the repairs.

I have used this service since 1976. Never had a problem and customer service has always been great. Thank you for years of great service. I wouldn't think of changing to another home protection service. Make me always feel very safe and secure.

The guy that came and installed my new system was extremely knowledgeable and nice. Very good experience. The app doesn't always work as well as I would like but service is good. Overall good experience so far.

When I switched to cellular format I asked the installing tech to provide me a Yard Sign. I have attempted to send messages but did not get a response. My house spans an entire block from Monaco Parkway to Locust Street and I would like to place a Yard Sign on the Monaco side of the house (I have one for the Locust side).

We've been with ADT for an extremely long time and we love it. They have good service. It works when we need it and our experience has been good. We are getting cheaper deals offered by Comcast and AT&T as examples and we don’t change because we are happy with ADT.

I am in a contract with these people until January of 2018 which I am trying to uphold, but I moved back into the house I originally signed up with in 2013. My current contract is for a house in Florida that we were renting. I was under the impression that I was signing a contract so I didn't have to pay all over again for the equipment to be installed in the rental house. Now that I'm living back in the house I had secured by ADT in 2013, (so it doesn't need any equipment), I called to have the services that I pay for every month to be moved to the house I'm living in, not the house that we no longer have any connection with. I was told that my contract follows the address, not the PAYING CUSTOMER and that the only way for me to actually get the services that I pay for every month is to sign ANOTHER 36 MONTH CONTRACT! I guess this is the only way these vultures can stay in business!

The young man who installed my system was very professional and helpful. He did a good job of explaining what my options were and what would be best for me. He was very patient while I continually went over the operation of the keypad.

I have had ADT for 20 years. Same house for 16 years. In those 16 years my alarm has NEVER gone off, police have never been called. A few years back, I had another sensor put in, and I got a small (17 pound) dog. Alarm has NEVER (as I already stated) gone off. In late summer, I was upstairs (no one else in the house) and alarm was on away. Dog was with me. Alarm started beeping that there was an intruder. I knew no one was in the house, and I reset it. Six weeks later, four times in 2 weeks, the alarm has gone off. I've not been at home (of course) and they called me.

I wanted the technician to assess our system for takeover. What I was told and promised on the phone was not what the tech came up with. He could not tell till he installed the panel and keypad that he couldn't connect our existing smoke/heat sensors as well as our inside and outside sirens. There were also additional charges for the translators and the additional touch screens. Instead of saving money and despite all of the applied credits, I owed over $2000 which was mostly for replacing sensors which I could accomplish at a much lower cost. The system is cellular and doesn't work with phone lines.

11/14 - I requested to change my alarm code and was advised that I would be contacted the following day. 11/15 - I saw on my app on my cell phone that ADT called me back to back. I called back and was told that a representative is going to call me to change the code, but they had to speak to me verbally. Approx 12pm this was completed. When we got home around 5 pm, and entered the changed code, it did not work. Tried the previous code and it did not work. Shortly my alarm goes off, ADT calls, gave the password and explained the situation.

Let me begin by saying that this is my first review of any product or service. I'm generally the one that benefits from others insightful positive or negative comments but have never wrote one myself until today. The level of frustration and fury I have with ADT at this moment rivals nearly every other negative emotion I have ever felt. A little background. We signed up for ADT after a home next to ours was broken into. We knew at the time that we would not be at that location for more than 3 years, and when I asked about the 3 year contract agreement, I was told that this was nullified if we were to move before the 3 years was up. When we moved 18 months later, I called ADT to cancel my service.

We have two places that ADT is looking after, one here in Arizona and another one in Alaska. For years, I was paying over $200 for two or three months, but when I told the gal that came in after we had the last break-in in Alaska, she couldn't believe that was what we're paying for. So I probably need to talk to somebody about it sometime. Other than that, they do a good job and I don't have any problems with them at all.

I have been receiving excellent service from ADT. It works as it's described and it's easy to do. ADT has been competent and responsive. I understood what the reps said and I was able to implement what they said. They knew what they were talking about, respectful and courteous. ADT's subcontractor that did the installation were excellent as well, they were neat and tidy. I'm pretty comfortable with the people that are backing the system up.

I feel like was scammed. You were running a special of 27.99. But that was only a come-on. To get wireless was extra. To get the necessary equipment was extra for every piece. I had to pay $497.95 immediately. The monthly payment was more than twice what I was expecting. Someone made a mistake entering my address. I live in a house and an apartment number was added to the address. I had to be home to receive new papers with the correct address which took time out from my work. I am extremely upset about this. Your customer service leaves a lot to be desired. I had to call and request my stake sign and stickers. I have not received them yet.

Our Installer, Kyle, was prompt in appearing for our scheduled service. He was extremely knowledgeable and helpful in ensuring that we had all of our bases covered and making the proper recommendations to fit our needs. He was thorough during the installation and activation process and let us confident in knowing how to operate our system before his departure. While in our home, he was polite, personable and very courteous throughout everything. We couldn't be happier with the level of service provided during our appointment and installation!

I had ADT installed just a month ago through an Authorized ADT dealer with DEFENDER. After reading my contract thoroughly a few days later, I had a lot of questions because the contract was not what dealer told me at time of sale. One of my door sensors quit working (28 days after install) so dealer came out to fix it. The sensor had been improperly installed on door by trainee he had with him at time of installation (I guess he didn't oversee trainees work). Just a quick adjustment of sensor placement and my system is now fine.

We've had ADT for probably 35 years. We've never had a problem and if accidentally we set the alarm off, we knew the code and they straighten it out very quickly. And if they bar everyone out then they would set the system down to put a new battery in. Our experience with them has been very good.

So, for those that couldn't see what my resolution was they reverted my bill back to its original contract price. Saying any increases during contract period can be opted out of. Here is what I learned during all this so you know.

Worked fast and well to install my system and get it running plus helped me on knowing exactly how much I would spend. It was done on time and they even showed up early to start earlier instead of near the end of the day.

I agreed to an inspection by the company ADT Security around 4 months ago because of their special on installation of equipment at 0 cost to new subscribers. The company sent out a company representative who also was an installation tech. He found that I needed more equipment than the special was offering and I agreed to an amount around 434 dollars for the extra equipment. I also was sold the security monitoring at around 35 dollars a month and guaranteed that price, which later became over 52 dollars a month because I did not have a landline, which was known by the company representative and he never stated that would cause my monthly monitoring to be more than the 35 a month!

We got ADT's regular alarm system for the windows and doors from the inside. So far, it's been great. One time, I called their sales rep for the cameras. It was done over the phone and our interaction was very good. They're very knowledgeable. Overall, we had a good experience and they have great service. They direct the money to my bill each month.

When we moved back to the States, I had called ADT up and got their security system. I'm really happy with it. My call with their rep during the installation went fine. It has been a little over two years now and I haven't had any issues. When I'm out of town, I am able to check the system over the internet and then I can reset it.

Have David call me... He has my number. You are confusing me. Please check your records. David was wonderful and explained everything. I would recommend ADT and David to anyone. If there is anything else you need to know, please e-mail me immediately and I will acknowledge via e-mail. Thank you sooo much!!!

We had some neighbors that had ADT. I made a phone call and the service was almost immediately installed the next day. They were all positive and the installer was very helpful and wasn't pushy about selling other products that could've been installed. He just suggested that those products were available which I appreciated because I wasn’t interested in those.

My wife ordered the free equipment installation and when installation tech showed up presented her an order for 800 plus but gave her a discount of 400. ADT has billed us 1600 dollars as of date and told her there is a contract for that amount. We do not have a signed contract in our possession. Fraud has been committed by this huge company and I see that there are hundreds of complaints against them. If I saw these complaints I would never ever have used them. We are going to file complaints with every overseeing entity in the State to get their licenses revoked in Az if our money is not returned, period! By the way we do not have a receipt! I have operated a business for years and never dealt with any companies as bad as this one! Aren't security companies supposed to be safe, trustworthy and have integrity?

Before installing the system, A LENGTH OF WORK TIME should be told to the customer. Perhaps an earlier time of day may have allowed PRACTICE time. More time is needed for a customer to PRACTICE the use of the communication devices AND to ask questions.

I called ADT up 24 years ago because I had it in my other house. I've only interacted with their reps twice, and they've all been fine. ADT has made one upgrade to the system I have two years ago and I have no problems with it.

I like ADT. Their sales rep was very professional and explained everything. ADT has been nothing but professional with us and we enjoy being with them. I'm very happy with their service. We also had them before when we lived in Clarksville, Tennessee and they worked out really good.

We had service for maybe 6-7 years... Overall, their service was fine. But they wanted to make just a little more money... by saying our cancellation was effective immediately, but they wanted to keep billing us for another 30 days. I don't see that anywhere in the contract I have nor online, and Googling didn't show anything with 30 days... We will be disputing it.

There were some problems out here where we live. People were taking stuff that's why we decided to get ADT and the system is working well. We have the simple package and my satisfaction with the services has been very good so far. My interactions with the installers were very good, too. However, they sent us a number and said we're supposed to change the time but we don't know how to do it. But, other than that, we like the system.

I just bought a house and someone was paying attention to the home purchases in the area, and so ADT came and sold me on their services. Interaction with their installation team has been great. ADT's services are fine, but I haven't been turning it on. I’m actually interested in upgrading to the Pulse system. My wife wants an intercom and a lot of the stuff that’s out there is either an older piece of older style, or the newer ones. I can’t find anything that I know is tried and true. And so, I was thinking about having somebody come out and see what they can sell me on the full Pulse system. The only thing was they were pushing the bottom line system. At that time, I wasn’t ready to make a decision. Plus, I didn’t realize that they had an intercom system that might really work to the best of our needs.

On October 3rd I called ADT to cancel my service and spoke to a man who informed me that my service would be up in November and that "I called just in time". That my service could be cancelled as of November and that I would NOT be charged any additional fees and that since my service was paid a month in advance that I did NOT owe any additional monies and my service would be shut off as of November sometime... I did not get the exact date.

I do not live near an ADT office and it took four months, hours on the phone with many departments and reps, one stood up appointment from a serviceman, wrong information from multiple reps, and me calling to cancel my service for ADT to offer to get a rep to my house to UPGRADE a product on my current system. I would never recommend them to anyone. They pride themselves on superior customer service, but they have none.

Had ADT for five years and it made me feel safer when I'm by myself and coming home at night. Although when we were leaving to go to our other house, we couldn’t set our alarm so, we called ADT and they told us that the battery was dead on the window. Then they told us which battery to change. So, we did that and it worked. That’s a cool experience with them and the person we’ve talked to was great.

Although my wife was excited to get her new house alarm, as our daughter has in her home, we can't help but have a major concern. The inside garage door contact is malfunctioning. We have had the technician here and he said it was fixed. He wasn't gone a hour and the same problem arose. We now have to set a bypass to set our alarm, plus we have to wait another few days for a return repair... I don't get it. You have our money... now wait. Not Happy!

Our installer was great and answered all our questions. I called him the next day also and he took the time to answer more questions I had. I do wish we could have been given a lawn sign at the time of install instead of waiting for it to be mailed. Like that we have a week to test before going live.

We've been with ADT for close to about ten years. Any interactions I had with them, they always came and knew what I wanted. Whenever they came out, they gave me some pointers of what not to do and they were very helpful. They also gave me suggestions which I didn't think of and it worked out fine.

We bought an alarm system and about 6 months in we started having issues! Big sign that this thing was junk. We have had several service calls and they have been unable to fix the system and the novice guys they send out to fix it come with no parts to replace the bad parts! I caught them lying about having to order an antenna when the service tech told my wife he had it back at his office but didn't have time to get it! Again why not come out with the parts you need to fix these things! They literally fit in a tiny box! So now they want us to take off another day losing pay to fix something they say can't even guarantee will fix the piece of junk! They don't want to let us out of our contract even though we are now paying for an item the doesn't work and they say they might not even be able to fix! Do yourself a favor and stay away from these very shady people! They lie! If I could give negative stars, I would.

First of all, I selected ADT because of the high ratings. I have had probably the worst experience in the last 3 months that I have ever had with any service. First of all, I scheduled the initial visit and no one showed up. Instead, they had apparently had it incorrectly scheduled for several days later. After the installation, I needed to fill out manual paperwork because the installers said that their systems were down (not good). Then I received a letter dated August 4, 2016 stating that I needed to call their Permits Department to schedule a final inspection. I call the 866-502-3559 number for Defenders and get voice mail (go ahead and try it yourself before even considering them). It is now November 8, 2016 and I have called no less than 5 times with no response.

Lonny was very informative and very pleasant to do business with. Equipment is very user friendly and we can leave home feeling secure. So far our experience with the business has been great. Would recommend your company to all our friends and family.

So, I signed up with ADT. After ruining my house (see pictures provided) they told me that they won't fix or reimburse me for the damage they made while installing until I pay for two estimates! In the photos you will see three large holes to a support column, three drill holes around the monitor, and a cord that is supposed to be ran inside the wall, but for some reason is on the outside and stapled to my floorboard. There is also a photo where the installer apparently forgot to put the other part of the sensor in my window.

I had to pick a home monitoring system and went with ADT due to brand recognition. My parents also had them. Now, I've had their system for seven years. Everything seems to work fine, except that I had problems with the Repulse, a small screen that lets me monitor cameras in the house and some other activities, and nobody among their customer service representatives had any idea what to do. But aside from that, for the most part when I've called them, they've returned to me and come out quickly.

I spoke with Katrina today in the loyalty department and she was very pleasant. I wanted the appropriate person to be notified of the exceptional service I received today. I called in regarding an ongoing issue I have been having since my install date. My system has been going on and offline due to lack of signal. I called this morning because once again my service showed offline. I had a tech to come out last week who said it was due to the signal strength and that the problems would probably continue to happen. Well because I pay for a service that just so happen to work some of the time I called to cancel. I spoke with a rep in the tech department who initially said the system showed online and functional then after logging in told me otherwise.

My daughter called to set up the security system as I was distraught after a very traumatic break-in and was told during installation changing the account to my name would be no big deal. Well that has not been the case at all and I am still three weeks later having trouble changing it. Very disappointing.

From the installation to customer service after the sale, I had a stellar experience. The installer was courteous even when my movers required my immediate attention and he had to wait. He was thorough in explaining everything and when I needed to contact him on a Saturday about placement of the window contacts so a worker could put in mini-blinds, he was accommodating and very helpful, insisting that it was no inconvenience to help me. This is the second home where I've used ADT. I'm sure you can see why.

I've been with ADT for quite a few years. Other family members also had them before I did. Everything has been good with their customer service reps. Furthermore, I never had a problem with the installation and the technicians.

Rafal was my installer at my home on: **, Chicago, IL 60639. He was fantastic, friendly, professional, answered all my questions. He educated me on the new system. He really delivered high caliber service. I'm very happy with this young man. You need to give him a raise. He is worth more than you can imagine. You are very lucky to have him.

Installation good. Paid an extra monthly processing fee for monthly billing, but credit card charged instead for first billing. Called to follow-up on $100 visa gift card since I could not locate the required certificate code. A representative stated an email was being sent containing required redemption form with code. I received a survey form instead. Sad!!!

Why did the installer leave us his personal phone number, and then not return calls? Why did the installer not tell us that the sensors may "fall off" the window creating a situation hereby the systems tells us a "window is open?" Why were we not told that a remote fob may not work if it it has not been "enrolled"?

Pro: Very pleasant people & lots of time provided for installation. I'm expecting the equipment & system to work well. Con: Major bait & switch. An alarm system without a cell phone connection (the advertised entry level) would be useless. Final price much higher. Hardware was being installed before we understood the full price. I understand that pushes forward your goals but made us feel very manipulated. Your order charge of $108 refunded with a $100 debit card less shipping & handling of $5 was a particularly cheap trick.

I had a long range radio problem and talked to someone to fix that. At least I hope it is fixed... I live in a brick fronted house with a metal roof so he said I will have problems with the signal reception. I wonder why the installers did not back off and say I needed a land line---one was here and could not get it to work so a different one came the next work day. Also the gift card I found impossible to get..

My alarm system was installed on 10/26/16 and I have had nothing but problems from day one. I am a very dissatisfied customer and wished I could get out of the contract. I was asked to give ADT another chance to have the alarm system work properly, but at this point I am very angry.

I am happy with ADT. We had a smoke detector put in and a flood indicator on the basement. We also have additional settings for our garage door and glass break sensor for our garage patio. Everything went very smooth with the installation. Their sales representatives were very informative and not pushy at all. He suggested a couple of options, like the smoke alarm and the additional sensors in the garage. He was very helpful in determining what we actually need.

The equipment is what I ordered with the person on the 1-800 line, and seems to work fine. I checked the box for paper billing, but they charged my credit card anyway; they fixed it after a phone call. Mostly, I was offended by the attempted up-sell to the tune of $3000!

Service tech was excellent during installation. Knowledgeable and personable. Great experience. 24 hours later problem with panel and has yet to be resolved... Not so happy with that. Price wasn't what was described because I wasn't told that smoke detectors currently in use wouldn't work with new system. The cost of said smoke detectors was way too high.

My window sensors are falling out and activating the system. When I called for support I was told the soonest I could be helped would be 11/14. Today is 11/4. This is not a cheap system or service and I have to go unprotected in certain areas of my home. As before, I will not renew this contract.

Since I had another security service previously the box and wires were already there. I thought that this was going to be an easy setup connecting the phone to ADT by using what was already there. This process took some time and after visits from ADT and Comcast I now find out that I need to upgrade to the cell which is about $21 more dollars a month. Since I'm in need of a security system for my home at this time. I upgraded to the cell. However since I am on a monthly budget if this does not work out I will definitely be contacting the company. $27.99 to $48.99 during this time may not be doable for me.