ADT Reviews

I have received great service from the customer service agent who really understood my concerns all the way to the installer, he was on time and completed everything in about an hour. Walked me through the system and how to use it. I am very grateful to everyone for their assistance.

Never in my life I have dealt with this type of harassment. I finished my three year contract. Then I got a bill for four times my normal monthly bill stating that I was past due. I called to inquire and was told they were now billing quarterly and my bill was past due for the next four months. I canceled my service and the harassment began. I paid for the one month I owed. This was not good enough. I got about 10 phone calls per day even after informing them that I had canceled my service and I was on both the national and state do not call lists. I canceled again! They told me I owed another month! I keep getting phone calls and now I have received a bill for three additional months June-August! I canceled in April!!

My mom was trying to turn off the alarm and was having an issue with one of the keys so the alarm went off. ADT called me immediately to verify that anyone wasn’t trying to get into the house, so I explained the issue and they disregarded the alarm after I gave my password.

My experience with ADT has been very, very good. I’ve had it since 2011, and I’m happy with what I have. ADT sent somebody right out when I needed a battery replacement and when one of my little units needed to be replaced. The technician was very helpful and everything has been working. Any calls that I’ve needed to make, I’ve gotten a prompt response and everything has been handled to my satisfaction.

I've been an ADT customer for 15 years. I heard about them when I moved into my townhouse and I've had a good experience with their customer service reps. The system works okay, and when the alarm goes off, they call the police.

I have no problems as long as ADT is on the job for me. They have responded to every alarm that was set off by me accidentally in a matter of seconds. I rate them the best. I really appreciate those whose keep watch over my person and property.

Have been ADT customer 6 plus yrs. Called to cancel service because of price. Was told that although my contract of 3 yrs was long over, that a clause in the fine print (there are 6 sections, all with fine print) states that no matter how long my 3 yr contract has been fulfilled, that I must give them 30 days notice to terminate, so therefore, I owe them another $57 dollars for another month. Really seems shady to me for a company the size of ADT not to be able to terminate on a couple days notice. Have they not heard of computers? So, I will be checking with the BBB to see if they can help. I know of no one that reads 6 pages of fine print. Buyer, beware.

For my system when I was moving I was told I could take the system to my new location or if my buyer wanted they could continue the service. Truth was they cancelled my service not allowing me to restart it and just wanted $300+ no service. For my Mother's system, she had this for years, then I noticed one day she had no service looking at her monitor. We checked they were taking their money but used some excuse to restart her 3 years. When I informed them she was going into a assisted living facility and did not need the service and cancelled it. There is really nothing worth stealing from her condo, and she needed all her income to go to the ALF. This month they went in and took the monthly fee twice. They had no excuse and I did dispute the charges with her bank. Now they're sending her bills for $300 and $200 for what? Her service is off.

After being convinced by a very pleasant salesperson to change our service from a local service to ADT, and being told it was the same type of payment structure; I tried to cancel my service because I'm moving, only to be told we are actually under a three year contract and will owe the balance. Since I'm not buying a new house or have a place I can transfer the service, four separate customer service people told me "tough luck" and I'll have to pay. "Customer Service" is hardly the correct term to use in this case.

installation was done with efficiency, good instruction and thorough detail. Technician arrived one day after we made inquiry per the internet and since we had been ADT customers 10 years previous, account was given special attention. Signs for advertising our newly purchased, activated alarm system were placed both in front and backyard areas.

New install after home robbery - Everything seemed to go well with the install, and the two guys were very diligent and personable. The only issue I have is about the $100 gift card, in that there is a $4.95 fee to get it, meaning the card is only worth $95.05.

Happy with customer service, but unhappy with the new keypad that does not light up in the dark like the older model. It is a pain to try to turn on and off alarm in the dark as you are searching for a light switch.

We've had ADT for 18 years now and our experience with them has been fine. We did an upgrade a couple years ago and we switched to the Pulse system. We're happy with it. The reps were all fine and pleasant as well. Their service has been good.

ADT is great. I've been using them for years due to their great service. I own two homes and I've got two of their security packages. One is Pulse and the other isn't. The reps have been easy to work with. They contacted me immediately and it was normally because of a robotic vacuum cleaner going off. I forgot that it was on and I opened the garage door, and they contacted me to verify that it was not a bad guy. The IT guys have also come out here because there was something on the panel that needed to be updated and they took care of it.

I really like the ability to check remotely from my phone to make sure my alarm is set when I am away from home. My mom is elderly and comes over when I have people working. She likes that I am able to make sure she sets it when leaving.

Great service! Keep great, friendly and knowledgeable customer service and I will be around, thanks ADT. Too many companies don't offer great service and you do. I also like no hold times and no language barriers, makes it easier when I am so short on time.

Never had any problems with ADT. Always very helpful with the alarm and even when Frontier said it was ADT's fault that our phone did not work, ADT was there to help us out. We appreciate their help. Even though it was Frontier's problem and all the guy did was complain and charged us $90 to complain. Thank you ADT for being there for us. We really do appreciate it!

We got ADT over 10 years ago after we had a break- in at our home. Since then we haven't had any problems, or had to worry about security issues. We feel safe leaving our home to go to work or go on vacation. Thank you ADT.

We've had ADT for 17 years and we've been quite pleased with them. My husband initially called them mostly due to the cost and because they're a large company, and there weren't a lot of security service providers in town at that time. We have ADT's basic security package, one inside camera, and two motion detectors. We have a key fob that we can use to set and deactivate the alarm, and I really like that. It's really convenient, especially when my hands are full. So far, our security equipment has been good. But a few months ago, we contacted ADT to replace the backup battery and my husband dealt with the service technician. After the service, the system has been working and my husband was quite pleased.

I haven't had any difficulties with ADT in the nine years that I've had them. They have been reliable.

Great customer service!! I always get very polite, courteous, and knowledgeable representatives every time that I call in for help. They provide great service and products. I am very happy with my alarm system. ADT is a very good and caring company.

Impossible Contract Terms - DO NOT USE ADT if you think there's any chance you might ever move. You will be trapped and either have to sign yet another 3 year contract plus re-buy equipment or pay over $1K to cancel. Their customer service is horrible and their service is not that great. I would recommend pretty much any company over them at this point. I've never left a negative review for any company ever, but felt so cheated and taken advantage of by this one that it seemed important to notify others.

Two weeks ago we purchased ADT Pulse home security cameras and have them installed. It's quite an investment but having a sixteen-year-old daughter I was excited to get this problem solved. I was promised the camera in the front would pick up any motion and recorded for 30 seconds. It did at first but then stopped. I called ADT and they sent a technician out.

The camera lenses get compromised with insects and a there is a charge to have them cleaned or replaced. Cameras don't record individually which is a problem. Overall pricing is fair. Calling for technical services is good. The system is easily operated for consumers and often upgraded.

I am very pleased with the system and how prompt an alert is posted whenever we forget, and open the door before turning the alarm off. I am also pleased with the ease of access to the alarm system using the Pulse feature on our mobile phones.

ADT has been good to work with and they've been able to answer any questions that I had or disable an alarm that went off by mistake efficiently and quickly. I had a recent service call from them. A sensor was obviously broken. They came and replaced it as well as checked all the batteries in the rest of the sensors in the house. They were very thorough. I've been very happy with ADT and it gives me peace of mind.

We've been with ADT for more than a decade and most of what we've done with respect to service has been outstanding. The reps are very responsive, quick, always courteous and professional in their interactions with me or members of my family. They've been consistently dependable and excellent as far as their ability to provide that sense of security that one would hope to have with a service that protects one's premises and especially family members. I've had many offers to switch but rejected them all because it doesn't seem to be worth it. I'm satisfied with what we're doing. If you can afford ADT's service package, then you should use it.

I feel much safer with my ADT system. Customer service is wonderful. They even came and replaced my batteries on the smoke alarms. I live alone and like the emergency button, I could push if I was not able to call 911.

My alarm went off a few times due to neighbors music, she explained it probably was the vibration. She was great, explained why this happened. We’ve been happy with ADT from the start and actually several friends have also gotten ADT based off our experience.

Luckily we haven't had to test the system in a real emergency yet, but the peace of mind that it gives us is worth it. I would absolutely recommend this service to anyone who wants to know that their home is safe.

I had a hard-wired system that was installed many years prior to becoming an ADT client. After a few system failures and software upgrades, it was obvious that there was a need to convert the contacts to wireless. Two visits were necessary one week apart. Jeff was courteous, helpful and informative. I had 20 windows t\for him to upgrade that day so the time spent was about 3 hours. He was funny and engaging as well. We worked well together, as I found that moment to be the best time to clean my windows for the spring. Of all the times that ADT has visited my home over the years, Jeff was the only tech who wore shoe covers when he entered my home. Major league kudos to all y'all. I've not one complaint. I WILL use and recommend your business.

I'm moving and called ADT to cancel my service. I was told I have 18 months left on my contract and I will have to pay 75% of the fees associated with the remaining contract. That comes to around $700. I'm not moving to a place I can transfer the system, so I simply have to pay this exorbitant amount or deal with the negative impact on my credit score. Completely unethical in my opinion. I will NEVER deal with this company again.

When it was time to replace the battery a free replacement was sent quickly and effortlessly. The instructions that came with the battery were easy to follow. We have never had any problems with the system, such as with false alarms.

I was not confident that I could set the alarm and disarm before the police would come. ADT personnel were caring and supportive with me and now I feel so secure! No more walking into my home fearful if someone was there. I had had someone steal some things before I started using my alarm. I sleep better without fearing someone is in my home! Only alarm alerts is usually me not quite awake or carrying too much in my arms! But even the alerts remind me how safe I am! Thanks ADT!!!

We have always been pleased with ADT. The representatives are always polite and professional! They take care of our reported situations immediately! We have been with them for years and will be for a very long time! Thank you, ADT!

I have been very pleased with the service and experience I have had with ADT. The Pulse App has also been very convenient and has worked very well for me. When I hit the panic button on my remote, ADT called me within a second or two!

The Pulse Application is a source of constant frustration and a SW failure. Better Apps are being designed by Middle School children. After three calls to Support and a Super odors help I was told the problem was actually the way the App “works”!

The response to even accidental alarms are immediate. I have had a security system for years and have always had a service person to come when needed. Thanks for being so attentive and helpful with the last update. Other companies have challenged me for their service but I have refused to change.

I have been very happy with your service. Thank you for protecting my home. Will be doing business with you for years to come. Can a rep call me as I need my Pulse rewired from a remodel and I need to update my payment card.

I'm guessing that I don't always get a good signal because occasionally I'll attempt to disarm my system and it doesn't work the first time. It eventually clears, though, and it doesn't bother me or malfunction (it seems) until the next time.

I’ve had this service more than two years, and I haven’t had any problems with it. In fact, when I set off the alarm by mistake, someone from the service calls immediately. So I know my property is being monitored.

I really like how quick ADT is when it comes to notifying customers of possible emergency situations. Also like the professionalism used everytime I receive a call from customer service or whenever I have a question and I need to contact customer service. I feel very comfortable when I am home and when I leave my home knowing I have ADT for around the clock protection. I recommend ADT to any and everyone that I know, especially those who care about their families, their protection, and their personal belongings.

Was pleased ADT was able to help me by helping me to understand which battery needed replacing. Since I am disabled and can not hold my arms up for very long, the technician gladly help me out by replacing it for me.

I'm happy with ADT. I've had only two issues and got answers or had the issue fixed very quickly. One required a service tech to come out and he was so pleasant. The second, I found my answer on the website. I would recommend them to anyone who is looking for a company to keep you safe. I've never felt safer.

Have always been very comfortable with this service. I also have the emergency button and feel safe. I have never been disappointed in any way. I am alone and depend on this protection. It is upmost in my feeling of living alone.

ADT failed to disclose the $299 additional CHARGE to utilize the "free" camera in their advertisement therefore costing me wasted time for the install and additional charges for reinstallation of my old service after I REFUSED to pay the undisclosed amount of money to do business with ADT.

Our family is protected with ADT. Whenever there is a false alarm, ADT responds immediately. I feel safe knowing that. Thanks ADT for responding to us and ensuring that we are okay. It is greatly appreciated. Keep up the good work.

Your customer representatives are great. Each time we accidentally set off the alarm we are called immediately and their first question is "Are you Okay?" You can tell they are considered about our safety first. We are not given a lecture about setting off the alarm. They are very professional along with being caring.

I don't recall how far back I started, but whenever it was, I am still VERY HAPPY with my ADT service. My wife and I go to sleep knowing our watchdog is there thru out the night. When we are away we don't have to worry, ADT is there and just a phone call away.

We've been with ADT for at least 15 years and I recommend anybody who has not tried ADT to try it. We've got ADT's motion detectors, window sensors and door-entry detectors. We also have the window stickers and the little remote thing that hangs by the bed. We have the hook-up where if the alarm goes off, it goes to ADT via cell phone and not over the landline, which is great.

A battery on a sensor went bad and I called ADT’s customer service and they helped me change it. They gave me the part number for the battery and I went to replace it myself. We got fairly good service from ADT and I'd recommend them to friends.

Initially wanted to inquire about service, ended up with a package that same phone call. Super helpful in hearing my needs and wants, forming an affordable package, and setup was efficient. Everything was explained to me as well as being shown what to do. Pleasant experience that created a peace of mind for my family.

My being secured is the most important thing to me. I work out of town and I want to know my home is secured with a dependable home security system and ADT is the number one choice for me. I can always come home to a safe environment.

I have notified ADT 3 times that the information is not me, it is not my home address or account number but to date I am getting information to my email about another person to my email about their ADT services, each time I am told it is fixed but it isn’t. Just received it again. Same name, account #, same home address but not mine...

Professional accurate service and very helpful in what I was trying to accomplish on my phone call. I also canceled my add-ons and got my app on my cell phone to work which I thought would be harder to get to work and it was easy.

The service representative was very courteous and thorough. He explained everything he did and was creative in taking care of my problem. He was on time and took time to play with my little doggie. He explained how to change the battery in a way that I could understand.

I have had nothing but positive experiences working with ADT. I was able to customize the system to my needs, and the service has been fast and reliable. The equipment is modern, and the response rate from police, when needed, was amazing!

It seems to work well. I will call customer service soon to do a test on my system to make sure they are being alerted if my alarm goes off, but so far I have been happy with its performance. I also like being able to set it using my phone.

Your service professional was superior in every respect. He was on time, efficient and successful in the system updates. Also he was very customer focused. Thank you to him and ADT. Thank you for the years of great service. I'm 100% sold on using my alarm system every day.

Your installer did an excellent job. He was early to our appointment and was focused on doing his job although there were many distractions around him. He set up everything and then explained how to use the website and the app. Excellent job and excellent customer service from the night I placed the order to the end of the install and the system works great. Thank you.

Everything seems easy to use and if I have a problem all it takes is one phone call to get an answer. So far everyone has been very friendly and helpful. They usually give me choices on what I want by giving me the cost of different options.

I really liked the experience from the orientation to the installation of equipment. Also, the other day I had problems turning off the alarm through my phone and called ADT and they helped me immediately. I think they are a company we can trust.

I would recommend ADT to a friend. I have had some false alarms go off and ADT was right there. They contacted me quickly. It was happy to know they will be there in case of a true incident. My experience with ADT customer service is okay as well. They are always there to help.

It was very easy to make appointment. I was reminded about my appointment a couple of days beforehand and was informed on day of service exactly when he would be here. The tech was very nice and professional. The service was finished in a very timely manner.

Again good service over the years. Bills are always right and the price is OK. I would tell others if they are looking for a safe home they should look at ADT. ADT is always on the ball and ready to help if needed.

Our alarm has been tripped a few times accidentally over the years (we’ve had ADT for about 12 years) and they’ve always called right away to verify if emergency services was needed. Thankfully they have not yet been needed, but they call right away.

The last two times the alarm went off accidentally, I did not receive a call from the monitoring agent inquiring if the alarm in fact, was accidentally set-off, or if an intruder had entered the premises. I have not been comfortable since these episodes.

Great service and response with outages from time to time to my visibility and cameras at times do not capture video. Technicians and service desk have always been professional and have provided timely response.

I feel better leaving my home. I live a ways out of town so I don't have the advantage of a Neighborhood Watch. ADT gives me peace of mind. The last time the system was set up by ADT all the wires were outside my home and the system wasn't working. I was paying for a system only I could hear. No one ever called me when the alarm went off. Although the alarm hasn't gone off with the new system, I love that it is wireless. Also I know it is working because I can access it on my cell phone.

I have been a customer for about 20 years. I started in VA and moved to NC 2 years ago and continued my service. The only issue I have is testing my system. I have not mastered that task and plan to call to get assistance.

Have had the same system in my house for 8 years and have only had one issue and a technician came out and found the problem, corrected the problem. Technicians are polite and professional whether it was this instance or when I had the system installed.

I love my ADT system! I recently moved to a new home in South Carolina and needed a new alarm system and my childhood friend Christine from Florida who is a new build team lead for ADT recommended her company's home alarm system. I spoke with Christine who amazed me on her knowledge of the system and what I would need for my own personalized protection. I couldn’t believe that even though we lived states apart (FL to SC) she was still able to set me up flawlessly without any complications. She was very respectful and mindful of my situation and how much I was prepared to spend and could afford each month. She made sure I was happy in every aspect and it felt like she held my hand through a rough time in my life and made me feel safe! I highly respect her work and how she made me feel. I have never experienced a better sales professional.

I am happy with the service that ADT had provided me for the 10-12 years I've had the service. ADT has always been prompt when there's an alarm at my residence. The equipment has been updated on a regular schedule and personnel have always been courteous and professional.

Serviceman was great. I would give him 5 stars. I would recommend him highly. I will tell my friends about ADT>. I had ADT for about 18 years and I'm satisfied. They call immediately if I hit the alarm wrong.

I am very happy with ADT, great customer service, wonderful technicians. They created a system that worked for me and my pets. The monitoring is very affordable and I couldn't imagine my home without them...

It was very easy changing from my home in NY to new home in Florida. I am an ADT customer since 1998. I would recommend ADT to everyone. It doesn't hurt to have the protection, but it does hurt if you don't and something goes wrong.

All went well when I forgot to lock the front door and the wind blew it open. I heard the indoor alarm as I approached and got a call from the ADT center. The agent couldn't have been nicer or more supportive. All went well. Thanks for being there.

Have accidentally set off alarm several times in last 6 months. Received prompt and professional follow-up by an ADT customer service rep. Continues to meet my expectations. Feel comfortable with ADT responsible for family safety. Have previously made positive recommendation of ADT to several neighbors.

Very pleased with the service. When I forgot to turn the alarm off before I go out the back door, they call me to check on me, and if I don't have the phone with me, they call the next person, who checks on me. So far, all is well, I only forgot to turn the alarm off. If it should not be, they would send someone.

The rep I spoke to was very informative with new updates I should consider. Like in-house monitor, outside house monitor and a App to add to my phone to monitor my house when I am away. Also away to lock and unlock doors my home doors.

Temperature and safety security, works well. Have been a customer almost 20 years and have been pleased with the support, updates and availability when help was needed. We also had ADT services in Connecticut prior to our moving with which we were very satisfied.

Never had a problem. When we did, customer service worked with us to resolve quickly. Been with them for 28 years. We will continue to keep ADT and happy knowing that's who most of our neighbors that have an alarm system use also.

I been using ADT for many years and have always been pleased with their excellent service. Keep up the good work!!! I have always been happy with the equipment they provide. If I ever have any problems, they are always there to help me.

Love the alarm system. Gives us a renewed sense of security and safety and with the Ring doorbell it's even better, being able to see and talk to whoever's at the door without opening it! Just an awesome security measure that we really, really like.

Alarm installed. Agent failed to advise us about registration with the city. When found out we were being charged $50 + $400 false alarm response. Got the info and register alarm with the city and paid a total of $450. Tried to reach out to ADT for reimbursement from September 2017. Sending all proper documents many times as of today still no response about finalizing my reimbursement. Customer Service/False Alarm Research Team is HORRIBLE!!!

I have been working with Cat ** for the past couple months and she has been awesome! She is always quick to respond and super friendly. I couldn't ask for a better rep to be working with! I am very pleased with my decision to go with ADT.

Had great experience when we needed battery replaced. Very professional and explained everything. Was on time and very neat. Would recommend them to friends and family. Cannot say enough about ADT. Truly a great company that really cares about customer service.

I recently considered changing home alarm monitoring services. ADT heard my concerns, upgraded features on my system, and I’m very glad to stay as a loyal customer to ADT. The technician sent to my home to upgrade the system was on time, efficient, polite, clean with his work area, and carefully explained any and all details to me.

Always a good experience - thank you. When given a chance, I always recommend ADT to friends and family.

We have been very pleased with the service from ADT over the past 30 years. We will continue to use them in our new residence as we believe ADT provides superior security service and features. Fred **, Sales, was extremely helpful in providing guidance for making decisions appropriate for our situation.

Without a doubt ADT is the company I would recommend for security. They notified us before we knew we had a problem. They sent a technician, who was great. He tested all our equipment and replaced a defective unit. We was planning a trip and ADT finding a problem early kept us from having stress while we were gone.

I am exceptionally pleased with the service and protection I receive from ADT. I am a bit confused as to why I recently had a monthly price increase. Other than that I would recommend ADT as I previously had to family and friends.

I chose ADT based on the company reputation and family experience. Both my grandmother and my parents have an ADT security system. I have had my current system for several years and love it. I rest easier knowing that in an emergency, ADT is there. I travel without worry and love that ADT has an app that I can use to monitor as well as remotely activate my system. ADT's customer service is polite, professional and prompt. I would highly recommend the company to anyone.

Always professional with great customer service. Always recommend service to family & friends. Whenever issues arise I always get called to find out if system is working properly. Representatives always walk you thru problem-solving steps to correct issues at hand.

ADT's telephone response is very quick. This time however, the call from ADT wouldn't come through due to recent issues with my landline. I called ADT on my cell, explained the situation and it was resolved very quickly so that the police were not dispatched. ADT operators are always very reassuring and polite. I feel confident with my safety and would not hesitate to recommend ADT to friends and family. Thanks ADT!

ADT has recently vastly improved their service and the products remain great! They give me great peace of mind. I would highly recommend them for your Home or family - we have it for three families we that we are protecting. The Pulse Portal is invaluable.

As far as the system goes we love it, we always use it and never have to worry about it. It makes sleeping at night more comfortable and when we are away there’s relieve knowing we can check the situation on our mobile device

They contact your cell phone and then your secondary contacts on any disparity occurring at your residence; always checking for safety of you and your residence! This conscientiousness makes me feel very safe! I thereby recommend their services to all who want protection and safety!

Our door to the garage is sensitive to the code and if I try to get out from that door to the garage after keying my code, the siren goes on. Hence I was trying to get rid of this mode for this door and your official told my son that it will cost us close to $80. My son asked for the help on the internet and upon going through the manual on the internet he managed to bypass this code for this door till I get out to the garage and he succeeded. But since the code gets reinstated after 90 secs. I cannot use this door from the garage to get in. But I have decided to get in from our front door and by bypassing I can get out of the door that leads to garage. This is just fine as I am glad my son saved my 80 bucks. I hope i made my point clear to you. It is rather confusing if you do not understand my problem.

I have been an ADT customer this time for 2 years and am very pleased with the alarm system and customer service I have received from ADT. My only issue with ADT is that I continue to receive ads to start up service and I do not understand why I am on that mailing list... But that is ok... I just discard the emails and paper copies when received.

The tech that came was excellent and very professional. He listened to all our concerns and more than met our expectations. We would highly recommend ADT. The support service is excellent. It was easy to set up an appointment and we did not have to wait a long time for the tech to arrive. He also left the work area in clean condition. He also made some suggestions about transferring our service to our new home. He reminded us that we would qualify for $400.00 00 upon transfer of our service. Thanks for all the help in moving our service.

ADT is always very responsive to my need for service and is able to correct any problem with just one visit. I can rely on the quality of the product which gives me peace of mind when we are away. The online call center and service representatives are always very knowledgeable and always are able to address any problems that occur.

ADT is Great. They are there when you need them. Maybe have some upgrades special for your customers. And I do tell all my friends about ADT and most of them have ADT in their homes. Keep up the good work ADT.

PROFESSIONAL, SUPERB, ATTENTIVE and COURTEOUS - they are fast to react to any alarm which gives you a great peace of mind. Also, they don't constantly try to sell you anything - their product & service sells itself! I've had ADT for 20+ years and not sure I'd ever switch.

Sometimes we forget to turn the alarm off before opening the door... We always receive a call very soon after that... and know ADT is ready to help when necessary. Fortunately we have never had our home broken into but we know ADT will be available very soon if that should happen.

Repair turned into equipment upgrade. Satisfied with responsiveness and prompt service. Showed tips on use we didn’t know previously. Have had service about four years and we feel it is as necessary as electricity. Inside panel replaced, entire system checked for accuracy before technician left.

My service problem which I described to ADT dispatch included a communication issue which was considered complex. I was pleased that a lead tech was sent who was diligent in tracing down and fixing the problem to my satisfaction. What also impressed me was that our tech followed up 2 days later calling me to check all was well.

I have had NO RESPONSE from my question. It is, I have no key for my junction box in the main closet. My system is 5 years old and soon I will need a battery. I’ve never had a key. There is no key taped to the panel.

A real person answers the phone and listens to my concerns and answers my questions. Also, they are patient with me. A nice lady helped me reset my lamp that was offline and another nice lady helped me with billing.

Our monthly charge increased recently. But you guys are offering lower rate for new customers, this is not acceptable, we are the loyal customers with ADT for a long time. Please be considerable. Don’t make us to go to your competitors and lose your business.

ADT has always answered the call both in an alarm and service. I have been with ADT at all my locations for over 20 years. ADT is peace of mind. I just recently moved and called ADT to update system and both customer service and the tech took care of all my needs.

We have had our ADT system for a rather short period of time. The system has worked well for us with no errors having arisen. The product works as advertised. One feature that we really like is that the control panel stops shrieking once you hit the first code number during the disarm process. Our previous system shrieked until all of the disarm code was entered plus having to hit off, which we do not have to do with this control panel.

I noticed my homeowners insurance did not show a credit for having a home security system. I needed a certificate to reduce the cost of my homeowners insurance. I called and spoke with a lady at ADT and explained my situation. She emailed a Certificate to me.

I had called about the trouble light that won't go off on my monitor and the representative did explain as to why it was on but, I was sure something could be done to bypass it. It is still on and my problem has not been cleared.

My home was burglarized on 11/15/16 around 9:45 am and ADT informed me that there was a power outage. I checked PG&E that there was no power outage at that time. I asked ADT for compensation for your company’s negligence. Until now, I haven’t received anything.

I’m very happy with my new ADT security system. The installation was easy by the technician. It’s easy to use and It’s added a new level of comfort for me that had been missing. Glad I finally had it installed.

Receiving a cellular connection issue warning on Pulse app. ADT rep indicated that it was providing info on the strength of the signal that the system was receiving from the cell tower in the area. He tested the system on his end and was able to determine that communication from my system to ADT was taking place as expected.

The best security system. I feel safe now. I would definitely recommend to a friend. Pulse has simplify my live. Now I can control my house anywhere I am, I can know who is in front of my door and talk to them.

After trying all the obvious things to get to AttYahoo, I called for help. I don't know why I could not get into it as I used all the ways I always had and kept getting an error message. The nice lady I connected with was very competent and helped me, taking lots of time to resolve the issue.

ADT has been the ultimate sentinel, and if I ever cause the alarm to go off accidentally (like hitting the button on my key fob, for example), I get a call immediately, and they are ready to send the police if necessary. My experience since May 2017 has been an outstanding one, and I highly recommend ADT.

Not happy when there is a power outage and we are away on vacation. I have no access on cell phone to ADT in my home or garage door until we return. I realize that ADT is still functional but I don’t like the fact that I don’t have access on my cell phone.

Very efficient, pleasant and professional service. The ADT employees arrived as scheduled and worked quickly to upgrade my system. They were very knowledgeable and polite, and worked quickly to complete the installation, and explained fully and patiently all the functions of the new system. They took their time in making sure that all furnishings were put back to their original locations. A very satisfying experience with ADT.

No adverse issues; customer service is always prompt, professional and knowledgeable. Also, l really like the fact that if there’s a power outage, ADT is still online because of its independent backup battery. They offer HD cameras, WiFi boosters, and their technical support team is wonderful - they can and will walk you through any issues you may experience or they will promptly send someone to your location same day or next day. I think that’s awesome customer service. In addition, ADT offers a good value for home security services and I am so glad I chose them (I’ve been a customer since 2016) :-).

Let me start by saying your techs are super. However your system doesn’t work. I asked for the cameras to work, record and show playback. Most cases it does, however, I have both wireless and hard wired and the wired never shows playback. I have had mail taken from my mailbox and never showed on the alarm system. I will be happy to discuss what was taken, but not leave in email form.

When the test light flashes each month, we contact ADT to test the home monitoring unit along with the necklace my mother wears that is connected to the unit. We always receive a quick response from ADT, which reassures us the unit is working properly. The ADT representatives are always pleasant and patient.

One door would not stay armed. The men who came to the house did not stop until they solved the problem. It took 3 tries. They were hardworking & very pleasant. They had to go under the house into the crawl space...

We have been very happy with ADT. The Customer Support is always right on top of things and we have never had a problem with communication. They are always professional, courteous, and friendly with a willingness to help you with whatever issue you're having.

The technician arrived in the time span I was informed of and changed two old motion sensors for new ones. He gave me instructions on how to test them monthly and answered my questions. He gave me information on the smoke detector and changed out the battery for a fresh one I had been supplied by ADT earlier.

We have had our security system for almost 40 years. THANK YOU.

We had a problem with our fire detector and ADT called to ask if there was a problem. When I explained we were having a contractor perform some remodeling repairs and needed to remove the fire detector, ADT assisted in helping us silence the monitor panel as well as reset the system when the work was completed and the sensor reinstalled.

Good customer service and they will let you know if something is wrong with the system. Pricing for system upgrades is not outrageous but could be priced a little lower. I have two systems at two different locations and they gave me a good discount on the second system.

I've been with ADT for several years and satisfied with them. My neighbor right down the street, who's been a friend of mine for years, works for ADT. I see the ADT truck goes by here every night he goes off work. I got the basic pack and the installers were in and out. I once called in and told them what I needed, and then they sent the guy to fix it. They take care of everything I need and get it done. Excellent service. I have recommended them to others.

I lived in the house and someone broke into it so I got ADT, and I've been with them for 25 years now. I have the motion detector inside the house. I also have the thing that monitors if I have a fall. I never had any problems with them. And ever since then, nobody has ever broken into my house that's why I stayed with them. Their service has been very good and they’ve always been very helpful.

Technician was here on time as promised. He went right to work, showing he knew what needed to be done. He did a good job and was very efficient. He made suggestions and made sure we did not purchase equipment we did not need and suggested what we could do. He was very friendly and did not waste my time or his. Very happy with his visit.

Excellent repairman. Put in new battery and problem solved. Repairman knew what needed to be done and he did it. I was very pleased with his competence, ability, and work ethic. He did his work and double checked his work and made sure all was done in a correct manner. I would want a trained worker like this man in the future to work on my system.

I have been very happy with the customer service that ADT provides. All of their service people have been excellent and I would highly recommend them. Their products meet my needs and add to my sense of security. All of my experiences with ADT have been good.

Love the key fob for initiating and canceling the system. The only problem we've had was nearly a year ago when the system went off while we were out. The person who spoke with us blamed everything from our cats to the air conditioning. However, the real problem was an older sensor that had gone bad. I really didn't enjoy having to argue with the person on the phone.

We have the system that we asked for installed and in operation. To date we very pleased with the entire experience and the system as a whole. It works as expected and does all that was advertised. I would recommend ADT to anyone who asks.

We had a great installation person. He was knowledgeable and walked us through everything. He was very patient with us and helped us set up everything from installation to using the ADT Pulse app. This guy was friendly and understood what we needed. He didn’t try to sell us unnecessary options. Sean... if you’re out there... Thank you.

Whenever I have needed ADT they have been RIGHT there, very fast and courteous. Makes us feel safe and secure. Sometimes we have set off the alarm but mistake and they are still polite about which is nice for old folks.

Reliable and trustworthy and when you need something you can call and get the answer you wanted. Very nice customer service people easy to talk to. And when you have a false alarm they are there to call you unlike some alarm company they do not really care.

Knowing you and your loved ones are secure in your home while away or in residence definitely lowers the anxiety level and blood pressure. Adding the Pulse System to the existing system allows excellent monitoring from inside residence or anywhere.

Called them and very helpful. I asked about rates and need to call again soon to ask about testing my system. I use the system every night and feel safer when I do. Have been a member a long time and would recommend it to others.

I asked a question through email to ADT and received a very detailed response, very quickly. I was very pleased to get a response so quickly and for it to give me the exact information that I was looking for. Thank you!

ADT provides good and quality product to its customers. Need to offer after years of membership a reasonable upgrade to meet current products that are ADT new changes to its product coverage. And ADT does not hear the old customers request to continue membership with the new product that is being offered to NEW customers.

I accidentally set off the alarm one day. The call from ADT came quickly and after verifying my identity, they politely terminated the call. They thanked me for using ADT and did not seem annoyed at the accidental alarm or at me.

I've never had a problem with my ADT and would recommend it to all my friends. Keep up the good work ADT. Their prompt to call you when alarm is set off to let you know and ask how do you want it handle.

I feel very safe and secure with ADT. If I accidentally set my alarm off, ADT calls immediately to make sure that I'm ok. Very good company. I've been with ADT around 13 years and have never had any problems.

Your response was fast and professional. My alarm went off unexpectedly at about 2 am. ADT called but I did not hear the phone. Within a few minutes the police arrived. I feel safe and protected. The alarm went off a second time (my mistake) and somebody helped me on the phone, polite, respectful, kind and with clear explanations. I am very happy with ADT and I will recommend it to anybody I know.

Took me calling 5 times concerning our yard signs we didn't receive at installation... Received 1, then eventually the other one, I got told each time they were on way, but finally after last call! Just don't like being told a lie, just to be able to get off the phone with me! But have signs now, so everything seems to be good, for now!