ADT Reviews

I have had ADT security systems in my last 3 homes! In the 1980's, before I had ADT, my home was broken into. The feeling I had was a feeling of being violated, when I walked into my home and discovered the burglary! I have not had a problem since! I highly recommend putting ADT in your home!!

We have used ADT for a number of years now. In September we decided to change our plan somewhat. Two technicians came to the house, made all the necessary adjustments and were on there. The technicians were knowledgeable, friendly and cleaned up after themselves very well. We will stick with ADT for a long time I'm sure.

Needed to replace my system battery. Website was very good, got the right battery, and had it billed to my bill. Also spoke with a customer service associate and they found ways to save on my bill. Friendly and fast associates, and no issues with my system make my ADT number one!

The ADT security system is very functional with good operating and protection features and is easy to arm and disarm away or while at home with motion off and can be controlled from phone app which is very convenient and much less hassle than disarming from panel inside house as you then have limited time to disarm system. I have sensors on all windows and doors including garage door.

I can sleep at night or go away places knowing my house will always be secure. They have apps that are excellent for keeping up with what is going on with your security system. Get ADT and you'll have peace of mind too.

The installation occurred on time and flawlessly. There is no difficulty associated with operating the system. We are very pleased and believe we have the best security system now that we switched over to ADT!

I am always pleased with ADT. Kirk, the gentleman who came to my home to upgrade my system to wireless, did an excellent job. He was very thorough, exceptionally pleasant. His appearance with good. No complaints. I also want to thank ADT for doing this. The person I talked with who set this up was extremely helpful. The only thing I have to do now is find out if I can apply ADT to my android. Thank you.

I have been with ADT for 16 years and their service has always been excellent. I have calls from other alarm companies offering me a great deal, however, I tell them that I would never consider leaving ADT. They're the best.

Excellent customer service. Very helpful and focused on problem resolution. I have been with ADT for 10+years and will continue to be a customer because they appreciate your loyalty. ADT will work with you to customize your service to your needs.

We are having a great experience with ADT. Easy to program, easy to disarmed. We feel safe at home, because we feel protected. The Alarm system gives us peace of mind, while we are away from home and sleeping. So far we don't have any complaints and glad we have ADT.

We received a mailing about ADT security and what you get if you have the system installed. Along with the Windows and doors sensors, key fobs and the monitoring we were entitled to a visa gift card. After the install I didn't receive the "as advertised" gift card so I contacted our sales rep who told me that because we had to have two extra sensors we were not entitled to the gift card. This is a very sneaky way around their promo! You can have half your home protected to get the promo or you put sensors on all doors and windows and lose the gift card. As for ADT and the installer, we are pleased with the service but stay away from the advertised promos from Safe Haven!! (An authorized ADT dealer) They don't deliver as advertised.

I have used ADT in the past so they were my first call to have service installed. I would have to say my best experience was with the gentleman who came and installed it. He called before he came and was very pleasant. He explained everything, answered all my questions, and was quick and efficient. I would definitely recommend ADT to anyone in need of security services!

My ADT sales rep was very helpful and my service package includes the doors, windows and motion detector. The installer helped me figure out the right place to put everything where it would benefit me. So far, I've been very satisfied and I'd recommend them.

We’ve had ADT forever and our security system includes the yard sign and the motion detectors for the windows. We had a new system put in about a year ago and their technician was great. Everything is doing good and ADT's service is excellent. They call us if anything happens such as smoke alarms going off.

I'm satisfied with ADT but I want a quicker response. When we first moved here, we had an incident with the alarm. Two times the person who lived here was trying to get into the apartment and I guess he forgot the alarm and says somebody broke into my house. He asked me if I want them to call the police. I think that was a crazy question to ask me because the police should have been called immediately if it takes too long, not so though. The person do not want to be in the house if the alarm goes off. So, I want to make sure that if the house ever gets broken into, we and the police would be notified immediately. Also, my daughter thought that we're going to hook up the alarm at the front door, back door, but at the time we didn’t have a phone in the house. He had to put it in the basement, and I don’t know why the installer didn’t do that in the front or back door.

I am a private homeowner who has been a customer of ADT for over twenty years. Few days ago, I heard occasional beeping noise which I thought that it came from a downstairs smoke/fire detector. I called 800-445-0872. A lady on the line told me to get a battery replacement for the one in the control box, which I did. I waited for two (2) days, the occasional beep was still going on but at less frequent.

I have been a ADT customer for many years (about 20). I am very pleased with their performance and their care for the safety their clients. My wife and I are in our 80's and ADT fits the bill in seeing to our safety and we know how much that means to them and to us.

Let me tell you about my ADT experience!!! I have had 2 properties that I had ADT serviced. The 2nd property I was selling, the salesman said if I sell it I had 2 options - new owners take over the service on it or transfer it to my existing service and just add on to my already ADT contract. I sold it and new owners said "no thank you". So I thought I would just transfer it to mine. Upon contacting ADT, they said I couldn't and I owed them a $1275.00 early termination fee.

Installer was excellent. Had a problem with Pulse dropping the pin number used to set/unset the alarm. The password I had written down also wouldn't work. Very nice technical support lady solved problem in matter of minutes. Congrats, you are one of very few who use people that speak English.

During the power outage caused by Hurricane Matthew, I called to find out how to disable the low-battery warning tone. Tech rep was courteous, efficient and had the issue successfully concluded quickly.

This response has nothing to do with the service call. ADT techs are top notch. The dissatisfaction lies with the ADT Pulse system itself, which worked for 2 years but now is not working because of weak cell strength. Very disheartening.

Had an ADT security system in September. Very pleased. Installer/rep was very nice, very knowledgeable and efficient. It is simple, easy to operate. It protects us from fire, carbon monoxide and any kind break-in. Very pleased!

I am so pleased with ADT security installed in our home. Peace of mind when we leave our home is exceptional. Advanced technology only enhances a product. Your technician was fantastic and knowledgeable.

DISSATISFIED WITH EVERYTHING, TOO MUCH TO LIST. OVERCHARGED ME, STILL HAVEN'T SEEN MY MONEY BACK. It's sad for a company this well known and big to be like this. Read notes on my account if any is there.

I hate writing negative reviews so I am going to try to be as unbiased as possible. We were approached by our salesman Thomas about getting a new system installed. Thomas worked out a deal where he gave us cash to cover our installation and we were to receive rebate checks for the next two months. We liked this idea, it was a bit of a headache getting the technician to our house at the time he specified but we made it work... slight inconvenience but nothing to get upset about, fast forward a week and our system goes offline. We called in to troubleshoot and the women on the other end was not able to help us, she put us on hold so long that I finally hung up and called back and asked for a technician to be sent out. Technician came out and got us back online and we were happy for about 4 days.

I had difficulty in turning the light off and on in our guest house. I reported the problem to ADT and a technician was sent to remedy the problem. The friendly service was excellent, and I have not experienced a problem since the technician's visit.

Technician was very knowledgeable and worked quickly and efficiently. The only complaint I have was that the entire area was down at the completion of the installation. The system came on about 6 hours later and everything has been fine ever since. Very happy with my new internet speed.

We are away from our home in FL about five months every year when we spend our summer in TN. We set up our leave and return dates with ADT, set our alarm when we leave, turn it off on our return and enjoy peace of mind while we were away. Just as easy as that.

ADT is something we use everyday. The service gives us a feeling of confidence that our home is safe when we're away. If we are slow to disarm our system and the alarm goes off before we disarm it, we know we'll get a followup call immediately. It's nice to know someone's looking out for us!

I am and have always been extremely satisfied with my alarm systems from ADT. The installation went extremely well, the installer was very knowledgeable and personable. He explained the system after installation. The only thing that bothered me was the fact that there is no Owner's Manual/Instruction Manual with this system. It isn't a complicated system, but a manual is a good reference source if you need it. I have a feeling this updated version will do many things the installer and I didn't go over. A manual would be very helpful for those of us 70+ folks. Thank You, ADT!!

The rep who came to install my system advised the pulse option would be $5 more per month, the option actually raised the price by over $20.00. He advised I would get docusign papers in my email, in my industry this means it will be sent for review, I would initial or agree to terms and return. He added my initials to everything and never mentioned the price jump from $27.99 to $52.00 per month. Not being upfront about this is dishonest and I would expect better from a security company.

This makes 3 times someone had to come to the house to fix the same window sensor so for a time she was without the use of ADT's alarm which upset her very much, as she has a heart condition. So how would you rate this. I guess the tech was trying his best but I don't think it should have taken 3 times.

I am very happy with my system & the service provided by ADT. I have not had any real problems & if I have questions I receive prompt assistance when I contact Customer Service. I would recommend ADT to family & friends.

I was very pleased with the repair/installer who came to fix my camera which was offline. He was very professional and knew what he was doing. I'm very pleased with my service. Thanks for a service call I can say I was well pleased with.

The technician was prompt, identified himself and courteous. He explained the process, we decided on my needs for security and he went to work on the installation. Everything was explained to my satisfaction. He also went thru the procedures of operation and the install was completed. I have been happy with my system and am enjoying great peace of mind. Thank you ADT.

We have had no problems since being ADT customers. The security system as far as how we feel when we leave our home is very safe. The system works very well. We're able to view our home and fortunately we have not had a break in since. So thank you very much! "I am ADT!" :)

I've been trying to cancel my ADT security service for several weeks. Nothing wrong with service, just do not use it. I waited until end of my 3 yr contract to cancel. The first time I called customer service to cancel, I was forwarded to a salesperson trying to upsell me. She wasn't able to cancel my account without my pin and was supposed to mail it to me. I waited a couple weeks and never received anything in mail.

We have had ADT at our present residence for 11 years. We find them to be very reliable, courteous and helpful in attending to our security needs and questions. We are very happy with our service and feel very confident that our home and family is extremely safe in the hands of ADT Security. We highly recommend them for your security needs. Anytime we have had questions or needed new equipment or signs or window and door labels they are quick to get them to us. We are very pleased with our service.

My wife and I are both in our 70's and handicapped. We have trouble with some things and changing the batteries on the sensors is one of those. We called customer services for help and they were OK with sending someone out to help us. However they wanted over $80 for that service. We are OK to pay for our help, but $80 to change a few batteries is way out of line.

So far everything is working like it should. Everyone I have talked to has been very helpful and nice to deal with. The installer knew what he was doing and did a great job. I am very pleased with the system.

Robert **, the installation technician, was the most professional service technician I have ever had out to my house, in any field of service. He was very professional, polite, and went out of his way to make sure I got everything I wanted with my alarm system. He made 3 trips all the way out to my house to make sure my alarm components were exactly what I wanted and that everything worked correctly. He even took extra time to make sure I understood how each component of my my alarm system worked.

Technician very good. Very helpful and knowledgeable. He checked everything out and made suggestions. Great customer service.

ADT was recommended to us and we got it through USAA. We've had it for a long time and it's been excellent service so far. Our interactions with their reps have mostly been about forgetting to disarm the system, but their response has always been very good. We're a very satisfied customer.

We've used ADT many times, and the service is great. Plus, we've always used this model and it's been fine. We have three very medically ill children that we have adopted. When we had trouble with our little girl with her trach and she couldn't breathe, ADT were here within four minutes and knew that was a problem, was her not able to breath, and had been here instantly. We have really appreciated all the help they've given us.

When this was a new subdivision then, an ADT installer was going around, showing us what they had to offer and said he'd check back with us. We got their security and smoke alarm and it seemed to work as advertised. When I forget to turn the alarm off and go downstairs, they call right away to see if it's me or a threat.

The price charged to my credit card was not the advertised price on the promotional flyer. The salesperson assured me I was receiving the $27.99 deal but when I went online I was charged as if I had a smartphone which I have a landline I use daily. I have a prepaid cellphone that is not a smartphone. I was with Protection One bill only $21.69 and now I basically have the same thing and pay more. If I had known the $27.99 was not satellite I would stayed where I was.

I had ADT for over a year at my business. All was great until I moved the business and no longer needed the service. I went to cancel my service then I get a bill of almost $1,000 for cancellation fee with ADT saying I had a contract. I did not recall signing any contract. After numerous calls (not to mention them transferring me 3-4 times every time I called before they could get me the right person) they were finally sending me a copy of my contract. A few days later I find a contract in my mailbox from ADT but it is not my contract. It is somebody else's contract with their private information on it that was sent to me that I now had. This was almost funny with ADT being a security company and all. Then after another call (transferred again numerous times) they are supposed to send me the correct contract. Then I get a letter stating they could not locate a copy of my contract.

I received a promotion in the mail from Defender for $27.99 monthly monitoring and $99.00 plus tax installation fee. I spoke to a rep and told him about my current security system that was installed in 1993 and hard wired. He assured me Defender could install an ADT system using the wiring from the current system. Didn't happen! The tech removed the old system and tried to install the ADT system without success and left my home with an open wall and the old system lying on the floor unattached.

Installer Myles ** was excellent & helpful. My driveway camera has been offline for a week. I have called your customer service # every day since 10/12 and get nothing but all lines are busy and to hold, call back, or email a message. On 10/12, I emailed a message to have a Certificate of Purchase for system & Integrated Smoke Systems faxed to my State Farm ins agent & as of this date nothing has been received. I rate your C/Svc product a 20 on a scale of 1 - 10.

We contracted with ADT to come out and install our system for a monitoring rate of $27.99 (plus tax). When the installer arrived, we asked him about phone lines and if that is required. We do not have a phone line connected and cannot easily get one. The installer said, "No problem. We can do that and recommend that anyway." He went through a lot of explanation of the equipment that we might be interested in having installed. We made the decision on our equipment and he stated, "This will IN NO WAY affect your monitoring rate. You just have to pay for the equipment." At the end of the 4 hour installation, he went over 2 forms with us: one called "Thorough Protection Plan" and the second was the Credit Card Authorization for the equipment payment. He then said, he would activate the system and would need me to state my name into the phone to complete the activation.

When I called and spoke with a Defenders representative about a promotional offer ADT was having, I made it clear that I was interested in utilizing the Pulse app to control my system. Super nice technician came to the house, installed everything and left. When I couldn't access my system through the pulse app they told me that I would not be able to because they used Verizon instead of AT&T and this couldn't be corrected. I wish someone had told me this before we wasted everyone's time. I am now uninstalling my system and going with their competitor.

When I contact your co, I was told will cost me about $19.99 a month but when the tech person came we discuss about options, for my surprise, the prices were very expensive. To make short, I was very displeased. The tech did very well in the installation, I was please. The rest is the management.

I wasn't paying attention that it wasn't pre-wired and had to pay extra. Also didn't know if I only had cell phone it would be so much more. The young man put tape over hole in wall and when I saw only tape he said his daughter took his spackle out of his bag. I would not have known if I wasn't paying attention.

I had one of the worst experience with ADT. First when they promised me for $27.99. After installation they charged $48.99. I cancelled the service same day. They are not trustworthy and honest. Basically they are misleading and cheating the customers.

Called on an ADT promotion. Company came out and refused to honor the promotion. After two-and-a-half hours of having the salesman in my home and talking to 3 different managers they agreed to do half the promotion. Salesman was supposed to come back the second day to finish installing since he did not have enough time to install the first night due to him being on the phone for two and a half hours over the promotion. Overnight dealing with ADT found out there were more lies that were told and the contractor that was out there refused to install ADT promoted products. Ended up canceling contract and had them remove everything that they put in my house. Will never ever use this company again and we'll go someplace else with the worst reputation and probably get a better service.

I have had an account with ADT for almost 8 years. When I recently called them about a issue they tested the service and I learned that they have not received any communication from my system for almost 3 years. Never was I contacted that there was a problem. Can you imagine my home was not monitored for that long but they accepted my payment of 50+ dollars per month to not provide service. That is frightening! I had no indication that my home was not monitored. To add insult to injury they sent someone to my home to fix the problem never stating there was a fee unless I upgraded.

ADT is literally the worst company I have ever worked with in my entire life. They quoted me the wrong date of installation, the wrong price and wasted two hours of my time while I was at work. They assured me I would receive an email detailing my services - that never came. I called THEM, rather than the other way around, to confirm the technician would be there the next day however they said they didn't have it in their system. I was then given a new date and time. Then to my surprise, I get a call the next morning saying the technicians were at my house, while I wasn't even there. Not only should they have not been there, they spoke in circles about the layout of where the system would be installed and said it would be $48.99 when I was told it would be $36.99.

Changed security companies and had problems with the old company. ADT stepped up and helped me. I am forever grateful for their help. I am excited to be with ADT. Thank you for making this a success instead of a bad experience.

I've been with ADT for a long time and they've bought out the previous security company I was with. I have some yard signs and everything that I can get. I'm real pleased with it so far. Every time it's gone off regardless of whose fault, they’ve called up and responded appropriately.

I've heard about ADT through the navy. I called them seven years ago and got window and door alarms. Their people have been very good and I have had a very good service. I’m very happy with ADT, and would recommend them.

I've been with ADT for six years. The installation was perfect and for free. The installer opened the system, changed what has to be changed and then tested all the sensors. I have motion detection and several sensors on the windows and three doors. We had two repairs but I did that by myself - it was just explained to me. Then someone came to change a part of the system when the wavelengths changed. Their service is very good and I will absolutely recommend them.

ADT came and put the system in, and they were professional. I'm happy with the system. I had the ADT pulse system on but I decided to cancel it a few days ago since I wasn’t really using it. Other than that, the monitoring system works fine.

The original system was installed and the technician was very nice but in quite a hurry to leave and did not fully explain and wait for us to confirm we understood. He told us to just play with it for a number of days till it went active. I then experienced a power outage right before hurricane Matthew and the whole system went out. Now the time is behind on the security pad. I called in to customer service and was told she did not handle that and would transfer me but had to warn me there would be an extended wait time due to hurricane Matthew. Security pad is still behind in the time and I'm a little concerned that system went blank when it is supposed to be working during power outage!

I have tried three different times to contact someone at customer support. All three times the wait time was well into twenty minutes when I finally gave up and hung up the phone. I received a e-mail stating that my monthly fees were going to increase. This increase is due to "Improved customer support and monitoring of the system". I finally resolved my problem by surfing the internet to find the solution.

A guy that works for me referred me to ADT and their sales rep and installer were both great. The installer also showed up on time and was very proficient. I had to call for help because I had a problem with my internet service so my ADT system should come back online after I get that fixed.

We built a new house in Mount Juliet, Tennessee that's close to Nashville and we had ADT installed and have had them ever since. We have them on the windows, doors and the whole house is covered and we had the fire. When we moved to the rental house in Easton, we had ADT installed. Then when we built the house we're in now we had it installed again. I'm very comfortable with ADT and we've gotten very good service. We've been perfectly happy with it or wouldn’t have kept it for the last 18 years.

Our business has been in operation for a hundred years, and we've had ADT ever since I've been around for 25 years. They are on top of things and we're very satisfied with their service. I would recommend them.

I have some friends who referred me to ADT. I have all the windows and door sensors and alarm outside, but no cameras. The person that came over was very nice and knowledgeable, and I was very satisfied with him. He explained everything to me, was very clean, picked up everything, and did a good job.

We had ADT when I was working and I've been retired 18 years so we’ve had them a long, long time and I've been very pleased with their service. Our experience with their sales reps when we had the initial set up and when we upgraded the system were both very positive.

My alarm has went off twice with no call to verify we are ok. So what's the point of paying $50.00 for a system that isn't protecting our safety??? Now stuck in a contract and only had service 6 weeks. Being robbed and held hostage by ADT.

I feel more confident having ADT protecting my home. The professionals that came to install were great; they explained what they were doing and asked what I was looking for. The only thing that came as a surprise was that they wanted me to add additional pieces, which were pretty pricey. They were good when I said no to that.

We requested the Pulse system to include a total of 4 cameras (1 indoor, 3 outdoor) from the salesperson. Tech arrived and indicated they did not have any outdoor cameras at the moment but would place us on a waiting list. Tech found some window contacts were not working and offered to replace same at a cost of $129 each. Tech was unable to get the one indoor camera working properly but promised to replace it when the outdoor cameras were available. We requested written confirmation regarding his promise but have not received any further response since end of Sept.

I've had ADT since 2008. If I've had a problem, I'd call them and they would guide me. I had an issue with the batteries one time and because I'm an older woman, I had to call it in and they came here and checked out my service all these years. Then some of their people stopped here once and saw my contract which states that they can't raise my rates. One of them said that they can't do that and I said I knew because I've got my contract which is always handy. After bringing that to their attention, they rolled my rates back.

I have had very little contact since the installation as everything has been great. The few times I have contacted customer service I was taken care of courteously, promptly, and issue was solved on the spot.

Please reconsider before you purchase an alarm through this company! I recently ordered an alarm system through ADT. It has been the worst experience I have ever had with security companies. The system was installed 2 months ago and they still can't get my cameras up and running. I cannot contact Defender's local office directly, and get a constant runaround between ADT and Defender (their authorized contractor). The tech has returned claiming he needed a part and to call him to set up a time to install. I cannot get through to him or to anyone locally to have my issue resolved. BEWARE. This is a shady operation!!! By the way, you will spend thousands to have your system installed. Don't believe the advertisements to get you in the door!!!

We were with ADT for ten years and they were responsive. When we had sensors go bad, they came out and repaired them. Our neighbor had a lightning strike one time that took out his system and our system but ADT fixed that. About last week we changed to a different company because it was a local company and they could provide more services at a lower cost. But ADT was fine and everything seemed to work okay with them.

We have ADT cameras and door alarms in our house. We're very happy and relieved to have their security system. My husband who is gone long hours is always glad when he can check the cameras and make sure all is well at home even though I'm here. We live out in the country with a lot of drugs and break-ins around here. We've had the system for five years now and I can't imagine being here and not having it.

I was gonna get an alarm when we opened up, and a gentleman from ADT came by and I signed up with him. He was very knowledgeable, did his job and was very good at it. I was here when he did the installation, and there was no problem with it. I have the basic system with the motion detector, the open door and the single camera. It seems to be a good service.

The few times that I have had to have a tech come out they were on time, professional, and very helpful. Everything to me seemed like a quick fix because they were only here about 15 minutes. I never received a bill for any repair just thank you and have a nice day. What else could you ask for.

My installer was excellent and I felt very safe with him in my house. The installation went smooth. I think my only problem was the promotion I received in the mail. It needed to explain what a pre-wired sensor was. I expected to get one for every window and was shocked at how much I would be charged for each additional one. I was a little leery getting a motion sensor in place of the window ones.

I used to love ADT and thought they did a phenomenal job from the technicians going the extra mile to help you out, to the customer service reps on the phone following up other area reps to make sure my need was met. The equipment and install job was impeccable for six years that I had service with them through a hardwired system. Then, in January 2015, the third floor condo had a hot water heater bust and the water damage traveled to my unit on the ground floor and destroyed my hardwood floors, which in turn, caused repairs to include taking out the previous hard-wired ADT system. That, my friends, is when it all went downhill. When ADT tried to adamantly tell me that they don't do hard-wired systems anymore, but that they've switched to the CRAP-tastic wireless base. I can't even BEGIN to describe all of the issues we had with the "new and improved" system.

I already had an existing system that I had purchased from my original security service provider and I discovered that they didn't honor the agreement that they had given me. I terminated service with them and went with ADT. It was a step up in technology from the previous system, but that's understandable due to the lapse of time between my purchases of the two systems. The ADT system has always worked and it's more than adequate. The customer service reps were very accommodating to me. The installer, for whatever reason, didn't leave me an instruction manual or the stickers for the ADT system. I called and they fixed that.

So far, we're very pleased with the service of ADT. The sales reps were knowledgeable, explained the service levels, and were easy to get in contact with. They were excellent as well as the installation team. We got the security, a digital keypad, motion detector and a yard sign.

My home is secure with ADT. The installation didn’t take very long and they had a very pleasant installer. Also, when I had a battery issue with one of the sensors, I called their customer service and they were very friendly.

I got the ADT keypad and sensors on all except two windows that don't need them. The installers came in and put the junction box in my crawl space, which is also wired. With the sensors in some of the windows, I have to tape them up 'cause the glues dried out over the years. But other than that, everything is normal. The cost has nearly doubled since I signed up in 1996, but I'm fine with it.

I was with Broadcom until they changed to ADT. I've had their alarm system for about four years on and off through all my houses, and when I moved here I decided I wanted an alarm system here too. The first guy who came here put in a basic system for the doors and one motion sensor. Then, later on, I had the second motion sensor and the key fob installed, and both times, they gave an excellent service. I've had false alarms but they have called me a few times. and were prompt in calling the police as well. I'm perfectly satisfied with their service and I've recommended them to several people.

I have looked at many home securities companies, read even more reviews. Everything thus far tells me I was correct. When calling, the salesperson told me everything and more I needed to know. The technician was just as knowledgeable and was very efficient and to the point. He explained the system to me and my wife before leaving, everything working as planned. Confirmation.

I recently got the ADT wireless Pulse cameras. The wired was a little better because I've been having problems here and there with the Pulse. I also have the two keypads, one that’s upstairs and one that’s downstairs. The one downstairs is a smaller one but there's no speaker on it. I can barely hear it, so there should be a volume button on it so I can either turn it up or down. But overall, it is doing what it's supposed to do. Their reps have been great. I call and they either help me out or tell me how to fix whatever the problem was.

We had ADT at our house and now we have it at the condo. Our package includes the security piece and we've got things set up at all the major entrances. We also have a smoke alarm detector. We had a young gentleman come here to the condo and sat down and that's how we determined what was needed. The installer had good pointers, too. He encouraged us to keep the bathroom door closed so the steam wouldn't impact the smoke alarm right outside the door.

So last July after 20 or 30 years with ADT I determined what it was costing me was not worth the benefit I was receiving. So I called ADT and canceled my subscription. I was told there would be a waiting period to cancel because of the way that you billed so I paid the additional time for the bill to cancel. Next you sent me an offer to install a new system, give me more sensors and reactivate the system. Also you would give me a $100.00 VISA card and charge me $19.95 a month for the first year. Gave it a lot of thought. Sounded good to add to my present system with an additional set of sensors which would double my sensors and still cost me less. So I called and we set up an appointment.

ADT promised $50 gift card for signing up and $50 to each person that I recommended if they signed up. 2 friends signed up but we all got suckered. No one received the gift card even after several phone calls. This is not the best way to start doing business with a customer. But overall ADT is the best system on the market. I tried 2 other providers and sometimes I wondered if I even had a working security system. They never responded to alarm system alerts even false ones in a timely manner if at all. ADT is the best I know, they are always monitoring the system and they will respond when needed. I do feel safe and will never use any other system.

When I took over the home I was told I needed to complete the 2 yr contract at $45/month that was already in place. 50% more expensive than my previous home and service that was excellent. When I went to cancel after that period I was told that contract restarted when it was switched to my name and I would be charged a cancellation fee. I spoke with a manager named Sydney who would not give out her last name and her reply was simple "It didn't matter what you were told. This is the way we do business." Very disappointing customer service.

My experience with ADT's sales reps was very positive and it was also wonderful with their installation team. The installation went really well though it took all day but that’s because of the alarm system. We’re very happy with ADT. I have no problems with it at all and I love it.

We already had a security service by Brinks, so we didn't have a choice but to move to ADT. When they came to put in the updates, we had a problem with the alarm going off, but they came out a second time and resolved it. The techs were helpful and they explained things with the new one. We have been satisfied with it over the years that we've had Brinks or through ADT. We would recommend them.

I have an alarm system from ADT for the house so if somebody opens the door, the system gets upset. Their sales reps and the guy who installed the system were very nice, and my experience with them has been good.

Overall very satisfied with the service and product. We have had an issue with false activations from one particular Motion Detector. However, the service recovery by the Technician (Chris) has been outstanding. Equipment issues do occur, but the timely and professional actions are greatly appreciated.

I had a home alarm system I'd installed myself, and it wasn't working well. I decided to try something that would have coverage. I purchased live monitoring with ADT. The only problem I had with the installation was that the fellows who ran the door alarms just draped the cables under the house in a big loop. I complained about that and they sent somebody out right away and rerun them all and stapled them to the joist under the house. Any problem I had, they took care of it right away. I requested some new yard signs online and it was just three or four days when the postman delivered them.

I’ve had ADT since back in the ‘90s. We currently have the smoke and CO detectors, cameras, and door sensors in our service package. The installer was fine and did a nice job. We’re satisfied with the service.

When looking at other service such yours, the cost of your service is almost double. Also I have my alarm go off at my house twice and there has not been an police officer to come to house either time. One time I left work to come home to check the house out myself.

I called to ask how to transfer existing services to our new home. I asked if I could bring the sensors but leave the key pad on the wall (to avoid leaving hole in the wall) and they said yes I will be able to use search sensors in addition to new keypad at new home. I also asked if my monthly charge would remain the same, she said yes. The tech arrived a few day later with a price of 48.99 (I was paying $29). He told me he couldn't lower it so I called the company while he was here. They would not budge even though I agreed to leave old key pad at old house only because they said the monthly fee wouldn't change.

Worst company I have ever dealt with. They have lied since day 1. Made it impossible to cancel my account even after trying within 3 days and has since told me there is nothing I can do about their false salesmanship. The alarm has been broken since the week it was installed.

We went with ADT because it's a more reputable company. I have the service for two years now and they're prompt. I called them one day and they came the next. However, I've not received the Visa gift card for referring someone. My daughter was supposed to get one for getting the service and I’m supposed to get one for referring her.

We've had ADT for as long as I can remember and their service has been perfect. We've had no problems with it at all. At night or if we leave, we can leave the house locked with ADT. It doesn’t mess up and it's a great system.

The cameras go in and out every so often, sometimes I can't view them. But otherwise, I get notifications when I walk in the door and when I leave. The sales representative was actually great. When he first came by after setting an appointment, he explained everything thoroughly. He was punctual, and came by on the day of the installation just to make sure that everything got done without a hitch. I felt that was above and beyond. The installer was fantastic. He did the initial setup and showed me everything as he installed it. He showed me the cameras and how to work the website. He was also earlier than I was for our appointment, which was great.

I have been with ADT a very long time, and have never received less than super customer service on any occasion. They are totally committed to the customers' needs and I would recommend them to anyone.

The service and the installation was very bad and was not done properly and the people on the phone was that too kind. I have been with ADT before for three years. Never had such bad problems and bad attitude by people on the phone and who came out to service.

We paid $887.65 for the equipment to be assured we would not need to sign a contract. After a year and 4 months of service, I tried to disconnect the service and they said I needed to pay a cancellation fee of almost $1,000.00. I told them No, I do not have a cancellation fee. The salesman asked my husband to write his signature and initial on an iPad for our original purchase of the equipment and monthly monitoring service. NOTHING WAS MENTIONED ABOUT A CONTRACT. Again, we told him that we do not want any installment payment nor contract so he told us if we purchased the equipment he can do that, all we need to pay for is the monthly monitoring fee.

Had new security system installed. Was quickly installed and explanations on usage given. Was tested and worked well. Time will tell. Haven't had any need yet to contact customer service so can't rate their response to my questions if any.

I have known about ADT for a long time and they have a better reputation over other security service providers. Before using them, we used another provider from Long Island and it wasn’t as good. ADT's attitude is very professional. They solved the issue of batteries going out.

ADT install - Guys were great. Just took longer than I thought. They came on Friday at 2:30 and I asked them to go at 8:00. One person came back on Monday to finish the job and was here from 9:30 to 3:00. Then he showed me how to put in codes and change them. He also showed me how to use the remote.

Not happy. The phone quote that was given to me it's not the same as what's on the contract. A different amount. You tell me the bill's going to be $239.40 for the whole year. We kept asking Evans how much do we owe you. We need to write the check. He said we will owe nothing but you see they bill to be a matter fact and they say that we will have 2 more bills for inspection. Someone is not telling the truth. So I need to speak to someone soon as possible either after the hurricane.

The technician was very prompt. He was very professional the three hours that he was here. Made sure that we understood the system and how to use it. Told me once how to activate medical alert button. Did not do a test. Hopefully I won't need to use it.

Prior to the system being installed, we were given a quote of over $3,000. When I said we would not pay this amount, several items were deleted and the amount was reduced to $1,200. We were subsequently advised by neighbors that they paid nothing or $500. When I asked for operating instructions, Steven ** advised that he was in a hurry because he had two other installations he needed to do. He gave us his phone number and said we could call him at any time if we needed help. We called him for information, but he never returned the call. I think that we were overcharged and am disappointed that the installer did not return the phone call.

I was told the install would only take about 2 hours. It actually took almost 5 and the installer was in my home until about 11pm. Within less than 2 weeks I had to make many calls to customer service and there were 2 other people sent out to change equipment that did not work for my home. I was told different stories every time I spoke to someone new and when someone came into my home. I now have 5 holes in my walls that I will be left responsible to repair. The alarm has been triggered falsely because of equipment that was not explained correctly and did not work for my home.

Misleading. I received a promotion of $850.00 of free equipment and $27.99 per month. That turned into $5512.00 for Equipment and $52.99 per month for proper protection. That is a very substantial difference.

Ok so ADT have this policy that said that the customer have until the midnight of the 3rd business day to make a free cancellation, but what happened my dear customers or future customers they don't staying behind their own policy, because if you fill the cancellation form on the third day after post office closed (around 5:58pm) and/or you don't have a fax machine you are pretty much **! Even if you have already talked to them before sended the letter (where everything should be recorded), because then you have to send the letter on the next day (marking the 4th day).

ADT seemed they had a good plan and their rep followed up when I called them so I went with them. The most positive part of the service was their rep was very knowledgeable and explained things well. Everything is good with ADT and I have recommended them.

We used to have Brink's and then we got to ADT. Everybody we know had ADT and therefore we went with it and have been using it for 20 years now. We have another home in Nevada and I tried to get a hold of somebody from ADT to come out and put in a system. It was really hard, but once we got them it was great. We recently had a break in and nobody responded. After they see a break in or because we called them and told them about it, I was thinking they would do a follow up call like, "Is everything working okay?" We wanted somebody to come out and reevaluate our system and put in some more motion detectors, which they did. But another thing I wanted was to be able to tell ADT who was here and what they did but the guy who came out didn't give out his business card saying he's not allowed and maybe because they don’t want us calling him directly, which wasn’t my point.

Initial conversation with telephone salesperson was misleading about the monitoring fee causing me to obtain a landline contract which was not needed. The alarm package was pricey even with introductory offer.

I replaced my old ADT alarm system in July 2016 with ADT protection which required a new account. I attempted to close the old account twice with no success even though I was able to verify all my personal info except the password created 8 years prior. I was told to send a signed letter requesting cancellation. ADT still did not close the account. Now in October I was finally able to cancel by getting someone in the service center that actually knew what they were doing. Except I've now paid ADT for 3 months of service on the old account as well as the past 3 months on my new account. Ripped off over $150 from me. Thanks ADT.

Unable to get anyone to service us with problems we've had. Would not recommend ADT to anyone. Cannot wait for our contract to be up so we can go with someone that will service what they sell. Hope no one makes the mistake of going with ADT like we did. Terrible company.

Have home security system installed, including outside video monitoring. Sale rep hooked us in on everything. Day of installation, techs completely revamped plan, said wired can't be done and put wireless. I'm a multi-floor, keypad is on 2nd floor, so can never put alarm on since my MIL handicap and can't get upstairs to disarm the alarm. And doesn't give enough time for anyone to run up. Never turn alarm on yet!!! THEN, Vedic system techs put on corn of each point close to entryway, but doesn't have the aim of the door and these camera cannot move!!!

I have no problem with the ADT service and monitoring. The installation was a little disappointing. I was not told ahead of time they needed an outlet where the panel was going to be mounted. The tech just put it on a little stand and plugged it into a wall in the dining room. I put an outlet by the door and mounted the panel myself. Then the sensors were mounted with double sided sticky tape and the main door where we come in was mounted too close and it fell off. I had to have a tech come back to mount the sensor again. :(

Our experiences with ADT, especially the installation, have been exceptional. The system was installed on 23 March 2016. During the installation, although the house was prewired for a security system, the installer ran into several problems. The installer and his manager, however, determined a way to resolve the problems and complete the installation. The resulting installation was excellent. We believe the names of the installer and his manager are Tom ** and Dennis **. Hopefully we have the correct names. We use our ADT system every day and feel secure at night or when we are away from our home. Again, our experiences with ADT are exceptional and we continue to highly recommend ADT to others who are considering a home security system.

ADT is a great company, I can't read correctly And thought I was reviewing ADP, It is clearly my mistake & ADT would have got 5 stars from us!

I had alarms come on periodically, and their response time is real good. I also had a camera put in and the technician was good. Overall, my experience has been excellent for the 9 years that I've ADT.

Company has no regard or respect for its customers. I had a system installed 10/28/2016. Still not working. Spent 3 days imprisoned in my home waiting for service techs to come & finish install. Severe lack of communication between company techs & customer!!! Called again last night and had me on hold for 1 1/2, with no response. I'm done! Cancelling contract today, want full refund, holes in my walls fixed, and removal of equipment for breach of contract!! Will absolutely never recommend your service to anyone!!

ADT seemed like they really knew what they were talking about, and are tied in with the fire and police departments, which I thought was great. It was an absolutely great experience with them. Knowing that I had this security system and that I could go somewhere and everything would be all right was a big asset to my way of life.

It took the installer over 7 hours to install the system and he needed to call in other people to come help. Panel is flimsy and looks cheap. Wish I went with a different company. ADT is making a mistake by associating its name with Defenders - they are horrible.

I've had ADT for about nine years. I have sometimes been forgetful to turn off the alarm & they have notified me to make sure everything was all right. When I will be away, I always contact ADT to let them know so that they will be aware that no one will be home should something happen with all contact numbers. Couldn't ask for a better company.

I have been with ADT since June of 2006 and I have to sincerely say they are an exceptional company. They go above and beyond to assist you with your needs, even with troubleshooting. Furthermore, I recently had an upgrade with the system and I couldn't be more pleased!

I have been an ADT customer for less than 2 months. I have had numerous problems already. My alarm wasn't even set and it malfunctioned and went off... numerous times even at 2 or 4 in the morning. I made a number of calls and no one helped. And now I am getting false positive burglar all alarms at 3 or even in the morning. ADT refuses to give me my money back and a tech can only come out certain days a week. ADT shows no intention on helping me get the matter resolved. I don't feel safe and I am afraid to even turn my alarm on now because it goes off when it wants to. I want ADT to take their stupid system back and give me my money back. It's ridiculous.

We were mislead about the fact that our special price on monthly billing was based on a wireless system. We were billed on a credit card that was not authorized, and it was too much and when we called about it we were told our system should have been on a landline for the special price. Totally different than what the installer told us. I'm still waiting on a call from Dallas to settle this matter.

The installer did a great job. However, the sales people led me to believe that the installer would be at our house at 11 and gone by 1. He arrived right before 11 but did not leave until around 3. He explained that the 11-1 was his arrival window. The sales people were pushy and not clear in what to expect. That said, we are happy with our system overall.

Why does the system take so long to sound the alarm. Is there a way to set it when you are in for the night to alarm immediately if one of the doors are opened? I have asked this question to a couple of the service people over the years but, did not get much of an answer. If this is possible please tell me what I need to do. Also when is my contract up?

Gary installed the service, then returned a few months later to correct a problem. Both service calls were done professionally and thoroughly. He made certain I could operate the system and that I understood what he did. This is our second home, and as I was getting ready to leave the smoke detector went haywire. It would not shut off, then the panel would not reset. I called customer service, and the time frame for when they could send someone out was several days after I had to leave. Gary took a side trip to attend to my issue on a Saturday, fixed the problem promptly and was off. The best part of this was that Gary was calm, reassuring, "no problem." I got great service and the sense that it was just part of his work to make sure my system worked. One great, big "atta boy" for Gary.

I already wrote a scathing review which included the fact that my entire house is not currently protected... the installer was MORE INTERESTED IN "AFTER SELL/UPGRADES." I felt you are promoting a bait and switch policy via advertisements. When the installer removed part of my drapery via his installation and I requested him to replace the pleats back on the drapery rod as he had found it... his answer was: "No I'm too short!" I have a panel for "show" in my bedroom. Upon his return to rectify what I thought was AN INOPERABLE SYSTEM he verified my panel serves no current purpose. I wish you would contact me!

I contacted ADT and they said they had lost signal. They were unable to fix it online so they sent JR, our installer, and he came when promised. He reset the alarm and explained what happened. We are very happy with the service, and especially JR.

Am building a house and asked ADT representative to come and provide suggestions for services and placement. He came and was very helpful. I will be using your service at my new home.

I recently fell and ADT had people here within minutes. I've fallen twice and had to push the button, and they get the message out. They get the EMTs, my daughter, and they talk to me too that's why I know I'm not alone. ADT has been very good.

I've known the ADT for quite some time, but we were with Devcon and they were bought out by ADT. Everything's been fine, and working all right. They upgraded a little bit. I've got the motion system inside, and then the doors have a sensor on them. I got battery backup, and the motion system has gotten some wireless system in it. Moreover, it can contact me all if the power goes out. Their technician was really good, very professional, and easy to talk to. He explained what he was doing. Plus, when we have had an issue, ADT have always called to see if everything's okay. I also like my billing as automatic. I've been very pleased, ADT works as I want it to.

Serviceman had alarm inactive for over 1 hour and 45 mins. He sat in our kitchen writing up a sales pitch. Only one fob was given to us. Installed new system without taking out old system. Did not bother cleaning up his mess, saw dust included. Installation took 3 hours and 40 mins. After the 36 month commitment we will be going with Time Warner package.

I did not get my 100 dollar customer reward that I was told I would receive after making a special deal for my set up at my house and in many times that I have called customer service, I have received nothing in return except for an assistant stating to me on the phone that there is no plan that I have gotten which costed me more than I was told. That doesn't exist in their system.

ADT did not meet our expectations. We had a wired, working Security System. It only was not connected. It took the nosy ADT authorized installer more than 5 hours just to replace the central unit and the keypad. He wanted to see everything including the walk-ins my wife denied access. He further claimed windows and doors were not safe (we have double pane Anderson windows and some of the best doors on the market) and THIS is NONE of his business. A vast amount of time he spent on his cell phone and rather than installing the basic system we had ordered and wanted. He initially installed a more expensive system with a monthly fee of $52.99 rather than $27.99. He tried to talk us into the more expensive system. We declined. I was close to cancel the entire installation when he gave in.

ADT has tried bait-and-switch many times after they sold me an "upgrade" in March of 2016. I have called and called numerous times to have a manager call me back but it never happens. Some of the "loyalty group" that I have talked to even have given me fake phone numbers to call back "if you don't hear back from us." One service person "Chad" said he would call back "within 24 hours" and here it is two months later and no call. I called back last month and asked to speak to Chad's manager and was informed that ADT "has rules and procedures and ONLY Chad could help you!" Funny that "only Chad could help" me but he never calls but I have to wait for a call that does not happen!

I got movement sensors a few years ago and I'm happy with it. However, the first guys that came here to install did not have anything on their person that signified ADT. I'm a County Sheriff's Deputy so I look for that. I had to call the guy that sold me the system and say I didn't know who they were, and he told me to let them in so they did it. Any workman I ever had come in my house, I always took a picture of them. The only workmen who's ever gotten pissed off that I did that was the ADT guys who installed the system, and they were cranky the rest of the installation.

I like ADT's pricing and service which has been mostly positive for the four years that I've had them as my business security service provider. They took the time in telling me what to do – how to set up the system and how to change the numbers. That was important.

I was told I would pay for hardware installation for two yrs then reduce 15 dollars. I have not upgraded hardware. Representative never heard of such a thing and reduced bill minor. Five yrs later same payment pretty much as when started.

You wish me to be fair because your co. is honest & above board? This is why I am now paying you monthly & ALSO THE COMPANY I WAS TOLD I WOULD HAVE NO PROBLEM WITH BECAUSE IT WOULD ALL BE TAKEN CARE OF. When I called your co., they told me "we can't help you, sorry, bye." Your company & your minions---words can't describe decently nor am I happy with the product. $80.00 + monthly, nice!! Thanks for nothing. Is that fair enough for you?

ADT bought out the company I was with. Their customer service rep was professional and able to answer my questions and the technicians they sent out were fine.

I am very happy with my ADT security system and would recommend it to any girl who lives alone and is not home very often. It give me great peace of mind when I am home and also when I am not home.

We've had ADT for many years. We had it when we lived in Mississipi then when we moved to Texas, the system was already installed. It was not ADT at the time, but it automatically transferred over to ADT after some time. The service has been fine and we haven't had any problems.

The installation was so easy and the price can't be beat. Would highly recommend ADT. The smartphone app plus key chain attachments make it so easy to activate/deactivate security system.

Your representative was most helpful, fully explaining how the new remote worked and when asked, gave me the information on upgrades to my system. Thank you.

Every time I have spoken with someone from ADT it has been an unpleasant experience. The hold time is ridiculous. The customer service representatives are rude and condescending. The amount of my bill seems to change every other month or so. I recently found out that I am locked into a 3 year contract that cannot be broken even if I move out of the state. When I first inquired about service I discussed a 1 year contract. When I questioned the representative about this I was told that unless I had something in writing stating it was a 1 year contract there is nothing I can do and I would have to pay thousands of dollars to buy out of the contract. I WOULD NEVER RECOMMEND ADT TO ANYONE I CARE ABOUT.

My customer service person gave me outstanding service. My experience with customer service person at ADT for the past year has been exceptional. Keep up the good work.

I really loved my service. Initially I didn't have any issues. Recently I didn't receive a call about my alarm going off therefore that was a bit concerning. Luckily there was no break in. Otherwise I would give 5 stars.

I have had zero issues with using my ADT. They are quick to call if an alarm goes off and very easy to deal with. They are willing to try and cancel those responding if an alarm is activated in error. Would recommend to anyone.

I was switched over to ADT because I originally was with Brinks which was bought by some other company, and that company was then bought by ADT. I haven't had any problems with ADT and the system works great.

I was retired from the Marine Corps and I heard about ADT through some place relative to being a retired officer. I had put my ADT in 2006 and it has been fine. I haven't had any problems with it. I've been satisfied.

As always we need to do things at the last minute, I noticed that before leaving on a business trip a new code was necessary, therefore, I called ADT customer support and immediately the representative was very helpful giving the right directions on how to set-up the new code. I saved some time and the step by step help was greatly appreciated.

ADT home security misrepresents their pricing and lies about the discount you'll get on your homeowner's insurance. The installer who came to our house talked about windows and doors that were "high threats" but never mentions that adding windows and doors above the basic package—which was never fully explained—racks up huge equipment costs. The installer unsuccessfully tried to sell me $4,000 worth of extra equipment. He constantly tried up sell me during the entire installation, often using the used car salesman gimmick of saying, "Let me call my manager and see what I can do for you." He said three time, "By adding the smoke detector, you'll get a 20% discount on your homeowner's insurance." My Safeco home insurance rep said, "I don't know why they keep telling people they'll get those discounts. It's not true." I got a total discount from Safeco of $16 on my $1,054 homeowner's policy. ADT's business practices are slimy.

ADT is the worst company I have EVER had to deal with. A tenant signed a contract and I got stuck with paying the fees for THREE YEARS. When I finally got someone on the phone, they told me there was nothing they could do. I WILL TELL EVERYONE I KNOW TO NEVER, EVER DO BUSINESS WITH ADT AGAIN!!!

I got ADT's basic package and everything has been great and right up to date. The sales rep was informative and very detailed, and the installation was quick and accurate.

So far I am very pleased with the system and feel better sleeping at night. I feel better leaving my fur-babies at home when I need to leave. Downside, I have noticed that a few times that when I come home and open a door, the alarm does not sound off like it normally does. It concerns me that if I'm home asleep and someone comes through the door, I won't know because the alarm does not sound off. I believe it still counts down the time to punch in my code but no sound is made. There seems to be a delay now and then when I try to turn on the alarm (especially for a "stay" alarm) and it actually turns on. Overall, I'm happy with it and it does seem to work. There are just a few glitches now and then.

Recently had ADT security added to our house. It has been great. Professional consultants and professional install. Looking forward to our customer experience for many years.

We were promptly notified by email when our alarm system was activated. We were also notified by email when the alarm deactivated. The response was great. We are totally satisfied with the response of ADT with the alarm notification system that is currently in place.

Well now that I am several months in to ADT I have to say, I am just not impressed. Started with install. I was not happy with that. I expressed that to someone when I spoke to the at your support center. Then I never got my check I was told I was getting. Then I have had issues with the keypad. Then What a silly idea to have a remote disable that when you use the disable it is so loud it wakes the household when it is after hours. And among other things it simply appears that ADT has made this process so easy if you wish to call it that for the consumer but it's really easy for the install process.

So far, my experience with ADT is fine. I can arm it from my computer and sometimes if my daughter and I are leaving home, we can put it on in the car which is convenient.

We heard about ADT around 1980 when we moved into our house and we had their system since then. They have always been reliable and responsive, and their system is reasonably priced.

My experience with ADT for 25 years has been fine. I don't have any problems and I'd recommend them.

ADT did add an additional camera to the front of the house; but not the rear of the house. The one camera in the back only covers the back patio door. I have a stairway leading to my basement entrance, which is not covered by a camera.

I moved to Knoxville over a year ago. The home that I purchased had in place an aged, wired-in, non-functional security system. Being unfamiliar with my new environs, I felt a certain anxiety living here alone, dog notwithstanding. Shortly after moving in I was contacted by an ADT rep. He gave a very clear and concise explanation of ADT services and did not apply any pressure for me to sign up, which I appreciated. After I selected the plan best for my needs, the rep installed the wireless equipment. In just a few hours the alarm system was up and running.

All of my contacts with ADT personnel have been satisfactory, whether automated or live. I am more than satisfied with the service that I receive from all levels of staff.

I have used ADT in VA for several years and moving to TN, did the same. I have always had good service on the few occasions I've needed help. I am satisfied and would recommend ADT to my friends.

The few times that I've had to deal with the ADT reps, they were fine. I also had technicians during the installation and when one of the sensors needed repair, and they did fine, too. ADT is a very reliable company and I have no complaints.

I had Brink's Home Security and then it morphed over to ADT. Their installation team was very professional. They asked what I wanted so it's always good for people to listen rather than just talk. I wanted some motion detectors and specific things so they listened to me and we got the package that I wanted. There have been some unexplained times when the alarm system has gone off and I've been away from the house. It's a little unnerving to go into your house when you've been alerted that the alarm went off. I border a public park, I am not afraid of things but there's plenty of people and it makes you feel better knowing you have a security system.

After my son recommended ADT to me, I did research on several companies, before I went wth ADT. It started bad with the sales representative, however, it ended up fine and it was not all his fault. It was a very bad time then for me. My husband had just passed away and I got this salesman who is very nice, but he was a little bit high-pressured and pushy, and I had a son here who was also high-pressured and pushy. I finally had to blow it on both of them and said, "Back off and listen to me on what I want." Then, it went fine. The installer came out to our home and he was excellent, just outstanding. So far, I've had no problems. Everything has worked fine. The ADT system does add to my sense of security and I appreciate that.