ADT Reviews

Great service. So far so good, I have ADT at my vacation home 360 miles away. I feel very confident my home is protected 24/7. I love the Wi-Fi capability of checking my home's security status anytime. Installation was smooth and explained to me very well. I have been extremely pleased with all aspects of my system.

We are extremely happy with ADT monitoring and have ADT service for over 20 years and happy with the "move" service as we have moved our service to 4 homes in 3 states. Now retired military and we highly recommend their services.

Repair of my system - I tried to repair the problem with help over the phone. After over thirty minutes they told me I needed a tech to come to my house. The tech fixed the problem but I got charged for him to come out. I did not cause the problem but had to pay for them to fix it. I felt this was unfair.

ADT has been our security company for over 7 years. I have been impressed with their quick response. Fortunately, all responses have been to false alarms. I would have no other. Courteous, polite and to the point. Professionals all the way.

Our house alarm has gone off two times. Once we accidentally set it off and the second time we are still not sure what happened. ADT called immediately and stayed on the line the second time till we was certain we wouldn't need law enforcement. I would recommend to anyone. Thank you ADT!

Emergency service, problems with battery. It is too long to describe all the aspects of this episode, but briefly, I was getting calls about a problem battery and then conflicting advice from ADT on how to solve it and whether I could get emergency service over the Labor Day holiday weekend. With perseverance, it was divulged that this could happen; within 20 minutes someone came and fixed the problem. Although I was charged for a service call, when I spoke to customer service, I was told I would get a refund. After two weeks I am still waiting, but expect it will happen.

Telephone contacts are always patient and generally helpful. From what I see in TV ads monthly, monitoring fees are high, but as a long time generally satisfied customer I am reluctant to change.

Thank goodness I have not had to use my emergency remote, but I am secure knowing I have it and the system works! After walking my dog and my grand puppy I accidentally hit the emergency button upon opening the front door. The phone rang almost immediately with a very pleasant and professional ADT representative. I am secure that if there was a emergency ADT would promptly send the police. Thank you!

The installer was not trained very well and he did not follow through. He installed the thermostat wrong. When summer arrived the air conditioner wouldn't work. So I called the air conditioner service man and he found the thermostat was wired incorrectly so I had to pay a service call of $120.00 to change a couple wires around. The ADT installer had to drill through our siding and he said he would return to caulk the hole. He never came back and I had to buy some sealant and seal it myself. The installer didn't have an ADT yard sign with him and said he would send us one. Of course he didn't follow through and we have not received the sign. The unit has been working well and we are glad we have it but I would have to caution people to make sure they have a conscientious installer.

Equipment, Reliability and Customer Service - I am pleased to say that I have been a customer for almost 20 years. ADT is reliable and has the most comprehensive systems available. It is refreshing to communicate clearly with technical support when needed. Every technician that I have dealt with is professional and well versed in all aspects of the equipment. It is so refreshing to be able to clearly communicate with the personnel. Too many companies outsource their support services to countries that technicians cannot speak in clear English nor can they be understood. Thank you.

Baking something in oven caused smoke to cause smoke alarm to go off. ADT called within 20 to 30 seconds. Very good service and tech on duty was very nice. Thanks ADT!

Other than field rep Jay ** ADT Customer service very lacking and they give different answers, depending on who you talk to. Don't seem to care about my issue of not receiving a bill via email each month though some will tell me problem is corrected and now I will get electronic statement. Still don't get one...supposedly because I don't do automatic payments. I don't want someone accessing my bank account. So I don't get a bill. I'm just supposed to remember to pay it. Ridiculous that a company wants a payment but won't send me a bill and different people give different due days if I remember to call in. Fed up.

We signed up and paid $1200.00+ for new equipment and were told that we would be getting a $100.00 gift card in the mail for signing up. I figured since we split our $1200.00 into 3 equal installments that we would receive it after our final payment was made. A month later still nothing. A little disappointing! The alarm system, however, works as intended and that we are pleased with.

It was a pleasant experience to have ADT want to retain us, and offer a deal to stay. We had already cancelled, but when I called to discuss, the rep was very polite and kind, treating us like REAL customers. Thanks. This was back in July.

I called ADT on 9/7/16 to inform them I was cancelling my service and I will not be renewing. My service is up 10/2/16. They informed me because I did not give a 30 days notice I would have to pay until 10/7/16. I have been a loyal customer for 10 years. Always paid for the service in full every year. My new service starts 9/26/16 at 5 pm with **. I am paying ADT from 9/26/16 to 7 Oct for service that is not render to me. Their corporate office called me and ask why I was leaving. I explain what is going on and received no results from them.

I called customer service to report my husband had passed away and I needed help on my bill. The customer rep was very helpful, respectful and very understanding of my situation. He did all he was able to do and offered his and ADT's condolences. Great customer service.

I can wholeheartedly endorse your security system!!! Am a senior citizen and served overseas many years. When the system was set up, I was VERY inexperienced and set off the alarm several times. Your personnel were 100% on the ball, courteous, and ensured that they knew who I was. I give your system and personnel TOP MARKS!!!

I have been with ADT for over a year now... Thankfully I have not had to use them but once, and it was a false alarm, but they responded promptly and walked me through the process!

Love the ADT system. Bought it for my mom. She feels much safer now and I am relieved that she has this system. Never a problem. Electricity was off the other night and the system was still on. Easy to operate...84 year old can activate and deactivate. Never any problem. Thanks ADT.

Our system showed a battery alert. After two attempts to fix it remotely (and our replacement of the offending battery), ADT sent a technician who identified and fixed a bent fitting in the smoke alarm.

I have not been receiving my bill in the mail this year. I want to receive bill in the mail. Currently the way I find out that my bill is due is that I receive a email from y'all and call to find out what the bill amount is then I pay the bill. I do not like being late paying my bill. Please correct this before the next the billing cycle please. Thanks.

An alert occurred that required a service call. The problem turned out to be low batteries in the various units. All were replaced and the problem was resolved expediently. The representative arrived at the appointed time, was courteous and worked quickly. The outcome was satisfying.

I needed someone to come and check my system. I was told it would be $100 because I had no insurance, however I was never told that. Before I had a problem someone came out. I been with ADT for about 25 years. I am a senior and live by myself.

With the installation of our new ADT system we have a new sense of security that we didn't have before. We love having the ability to check our status anytime, anywhere.

Alarm kept going off. Service tech made two call to correct the problem, waited the first day from noon until 8:15 for tech to show up. Said the problem was fixed. Next day alarm went off, call ADT said they would sent tech next day between 8 and 12. Second tech said first tech installed motion switches wrong, remounted left. Alarm went off again which I was away. Had to return home to turn off. Called ADT and canceled service after 25 +years.

I feel as though the remote is too sensitive. I have to be very careful when carrying it so that I do not accidentally set it off. I really do not like to carry it at all. The police came to my house twice because of its sensitivity.

There are many security services out there, but why trust your family's safety to anyone but the leader in the industry? ADT has always provided us top-notch service and their customer support is beyond exceptional! You just can't go wrong with ADT!

Makes you feel safe that your home is secured. Does a thorough job installing sensors throughout the house. Sensitive sensors let you know when something opens. Security system is easy to arm. Makes me feel safe when we leave. May be a little more costly per month than other companies, but the installation was a good price.

Alarm system install. Tech was very professional. Explained everything in detail and made sure I understood the system. I was happy to learn that ADT has 4 monitoring locations across the country. I feel more secure already. I highly recommend this company.

My security system works great but the day after I had my system installed, I get a flyer in the mail offering me all of this free stuff and extras for much cheaper than what I am currently paying. I called them to discuss my options since I thought they could at least lower my bill or give me that package, but they told me no and that was basically it. Didn't offer anything. Definitely gave me buyer's remorse.

I love having the peace of mind ADT brings and with Pulse it's even better. I have a grandson that comes over and I do not need to give him a code. He can call me if I'm not home and if I want to let him in I can do that from anywhere and I can reactivate it once he has gone.

The technician I spoke to on the phone was very knowledgeable and professional, very polite and courteous. They made me an appointment within my time frame and was very accurate with her description of what I needed and how they could get it to me. Thank you.

I have had ADT for about 5 months now and have been quite happy with my service. We had one false alarm, but I was called right away and the police were sent to my house. The police took 45 minutes, but that's not ADT's fault. The ADT app closes out on my wife and I frequently when we are trying to unlock the house when we are driving up which is quite annoying. It sometimes takes us 3-4 tries to unlock the house.

As far as the service goes it is ok. I have the hand held activation devices that I brought over from my old residence and have never had them activated because they wanted to charge a lot to activate them for this residence. I also feel like the overall service is a little on the costly side and if a less expensive service with the same service became available I would probably switch.

We went out of town and grandma was staying with the kids. She arrived at our house before the kids got home from school and forgot our alarm code. Of course she called us in a panic and we walked her through how to deactivate the alarm. Meanwhile we received a call on both cell phones, home phone and both work phones - within minutes (maybe even seconds) of the alarm activating! Thank goodness it was a false alarm - but always good to know ADT will react quickly should the need arise!

The alarm was triggered and I did not move fast enough from my kitchen to the panel to cancel the signal. The representative was very understanding and assured me that everything was okay and they had not notified the police dept. Many thanks to the ADT folks.

My experience will be short. MY husband and I have had an ADT acct for over q0 years and we have been current with our acct. My mother in law vehicle window was broke while she was on vacation. After the incident she no longer felt safe. My husband and I had hers reinstalled at her prior address. My mother in law is 84 yrs old. She was getting a lot of respiratory illnesses. Come to find out the home she was for over 50 yrs was Mold infested.

I canceled service within the initial 3 days due to what I consider misrepresentation, contract not seen upon installation to hide price (27.99 special to 49.99 charged), installer e-signed my initials on contract, owned functioning equipment taken without approval, and specs of promotional flyer and actual install discrepancies. I contacted local supervisor Gary ** in reference to taken equipment. He stated he would return call upon speaking to installer. He has not after 24 hours. I would like assurances of refund of installation cost, initial payment, and reimbursement of taken equipment. A company employee e-signing a customer's initial on a contract and taking personal property should be taken seriously and resolution should be completed in a timely fashion.

I was very happy with the process to acquire my system. The installer was thorough, asking me questions as to usage and location of sensors. He made suggestions, but didn't "push" anything on me. He took his time and did a very neat and complete job.

Every time I have had to call ADT (for any reason) I have had fantastic customer service. Each representative has treated me with respect; listened to my questions/comments and provided me promptly with an answer.

Why has ADT contacted me about recent communication by me??? I have NOT been in contact with ADT for quite awhile! Why am I being asked how I was treated??? During what communication??? Please advise soonest.

To date we have not experienced any problems with the system you installed in 3 buildings on our property... the main house, a guest house/office and our workshop. We are very pleased with the installation and system.

Our experience with ADT, has always been very professional and courteous to our needs. We've been ADT customers for many years now and I feel safer knowing my home is being monitored by a stable company that has been around for a while. We will always continue with ADT. Thank you!

Every experience that I have had with ADT has always been good and satisfactory. They are quick to answer and have always solved any problem that I may have had quickly and with a very satisfactory outcome. I am very pleased with the service that I have received.

We have had ADT for some months now and I like it, however, the app sucks. Every time we really need it to work it doesn't. We will log in to set the alarm or disarm it and it never works. Fix the app and I will give a better review.

While I was traveling my ADT was tripped, probably, by my younger kitty cat. ADT and my wonderful House/Kitty Sitter handled this incident with the Logan Police Dept. perfectly. Thank you!

The exterior siren was broken and not installed. No one followed up on this and I had to call to schedule. Old ADT system was not removed and is still active.

My service rep. was very courteous, knowledgeable, and efficient in describing the possible upgrades that were available for my present ADT system. He also gave me several pricing options, should I need an upgrade in the future.

We bought a home that had a perfectly good ADT corporate installed system & we had simply requested that the service be transferred from the previous homeowner's name to our name. Defender/Protect Your Home came to arrange the transfer and convinced my wife that the existing system was incompatible with transmitting "the signal" now, and we would have to purchase an entirely new system. They offered a 4 payment system which my wife agreed to, but then illegally withdrew the entire $2600 fee from our bank account. Then the technician who was there from 4:30 PM until 11:30 PM left without explaining how the system operated and how to set it up.

Very pleased. Just recently went 5 days with half my cameras not working. Not really happy about that and no credit offered. Overall pleased with security and response and overall service.

Overall the service from ADT has been excellent. When I had an issue with billing it was resolved immediately. I do have one question. I was interested in getting another keypad for our front door. We currently have just one at the garage door. Could someone contact me on this?

Never got a call or email back. How can you write a review on something that didn't happen. Tried calling numerous times and nothing but on hold. Can't seem to get a hold of anyone!

I've been an ADT customer for approximately 16 years. In all that time I have had no problems with the system/service; and, on a few occasions I've had to call the ADT service guy out to the house to check the system/replace batteries, etc. Nothing major. I have no problem with paying $30.00 per month for this service and I strongly recommend ADT not increase the monthly charge because your competitors in the area where I live are charging that much or less for the same type of service. I am completely satisfied with ADT and plan to keep it for the future. I've, in the past, recommended ADT to friends and family. Thank you.

We were waken up by a beeping sound and could not tell what was causing it. We called ADT and the person assisting us ran some tests. She had us find a small thing that had been plugged into our electric system. She had us test the plug and it was okay. We then were told to plug it back in. We were told it was the battery and it would recharge which it DID. No further problems!

I have now had the ADT service for 2 years. They installed everything I wanted and offered good advice and opinions on what to install. The installer was great! No mess, no fuss and logically set up the naming convention. The first two months using the system was a bit rough, it seemed bad sensors appeared every week, approximately six occurrences. Technicians were on site the next day for each and I have not had any sensor issues for the past 1.5 years. I like the access on my iPhone to activate/deactivate the system. I wanted to add a camera after the install but my monthly rate would jump almost $20.00. Not worth it. Overall I like having the system.

We have always been SO satisfied with the service ADT has given us. We have extended contract and are disabled. They have NEVER failed to come out when we have a problem. Great company. We had another local company before and ADT is WELL worth the money!!!

Our home was struck by lightning while we were on vacation and we didn't understand the magnitude of the damage for a week later. We have been customers with ADT for many years and seldom need their services at all but this time the work required a service call that lasted 4 hours. Our system needed several new components and rewiring. The ADT serviceman worked without breaks until the job was complete and made sure that I knew how to use the system. I couldn't have asked for better service.

We recently moved to Florida and are very pleased with the service we have received from ADT. The technician who activated our system was thorough and professional and explained all of the features associated with the system.

The information given on the phone assumed that my previous security system was on a landline, it was digital. Therefore, when the installation was done the charges were higher than quoted; email and flyers. The overall final bill was a shocker.

I appreciate it when the company calls and check to see if everything is alright or if it is us. Sometimes the wind can cause it to go off but that is not too often. Thanks for your good service.

The ADT system has been great. I am a little worried because we get an alert that the system has a low battery. I emailed a rep and we have had no response.

The technician got here promptly and was very courteous. He took off his shoes immediately after entering our house, without being asked. He showed us how to operate the key fob before he left and asked if we had any questions.

It's very comforting to know ADT is always there - rain or shine. We use it faithfully and it's a secure feeling. A personal investment in our life. We have never had a problem with the service, or billing. When we have a question we get an answer, no problem. We would absolutely recommend ADT to friends, neighbors and relatives and have done so.

The agent fixed the problem and explained what I needed to know about the control panel. Was very helpful and left me feeling a little more confident about the system. Thanks much.

I was disappointed with how charges were applied. When I arranged for my installment it wasn't clear that the $106 was coming off my credit card at the time I made my appointment. I kept asking the rep if my card will be charged that day and he kept stating not until the installation. Plus they took my first 2 months of payment off that credit card when I made arrangement for auto-payment from my savings account. So there was a BIG surprise to see 3 different charges, 2 of which I didn't authorize, applied to my credit card.

Our salesman was punctual, very knowledgeable, and very patient with us in teaching us how to use the alarm system. We feel he sold us the best system for our situation. He did not pressure us into buying an expensive system. He just made sure we had the protection we need. The system is easy to operate and are very happy we had it installed.

Most of the time when something has happened, we’ve had ADT's service people come out and they have been really good. When we had some of the system upgraded, they tried to retrofit the rest of the house and it wasn't easy. I think it probably needs to be upgraded again. The system is so old and wired, they don’t use this setup anymore. However, I do not like it when the system’s down, and that’s not a reflection on them. If we have a problem from time to time and the system’s not working, I don’t like it not being on. I rely on their service. They also have to stay competitive as there are plenty of competitors out there especially the cable companies. Overall, I’d recommend them to a friend.

I originally had a home security system from Brink's then ADT took over. I have received good customer service and their technicians have been pleasant and professional.

I had ADT for my business and I'm very satisfied. However, their sales rep quoted me one price and then when they got out it was another. We made a deal on the phone for a certain price and then it was more when we got down to it. But they rectified that misunderstanding by giving me extra sensors and apologizing. The installation went okay. They drilled a big hole in my wall trying to get cellular service. I wasn't happy with that but they covered it up with a monitor. As long as that monitor's up there it should be okay.

I've known ADT since I moved in here when this was just a new housing area a long time ago. They were doing door-to-door then. So far, my interactions with their reps have been fine.

Impossible to get a straight answer on the cost of anything. It is a big game. If we can give you this and that and take this away to add this. But never will they give you a price until you have the guy there and he wants to install it all. Had to have a service call after having the alarm for a week, which they gave me a four hour block of time which they did not show up in that time. Which they tell you the four hour time slot is an estimated time. Called in to get a hard time and could not get a real answer. Seems hard to get good service after you pay. A lot of I don't know being said and glad I could help you. When I never got any service or help.

I made the call for a system to be installed. Spoke with customer service. Felt like pressure sales. We were told one thing and when the installer arrived it was something different. The monthly fee went from $27.95 to $52.95 and I spoke to customer service again that day and the person I spoke with had the attitude of 'That's the way it is. Take it or leave it.'

I'm very dissatisfied with your company and how they handle installation. I was told on the phone out of pocket expense would be 99.95 which we would get back. We were going to get all this stuff free - when the tech came after installed our box he proceeds to tell me the extra cost for extra equipment that is not what I was old over the phone and I didn't even get all the equipment I was promised. I will not recommend your company to friends - definitely not satisfied.

I had been an ADT customer for 6 years and now moving across country I don't need the service because I am moving into an apartment community. My system was upgraded in 2014, but not at my request. I was fine with it. I received a telephone call saying they needed to come upgrade. Lo and behold they conned me into signing a 3 year contract. I spoke with 2 agents and they were both very passive-aggressive and non-accommodating. The last agent said it would be $575 to cancel. I have never heard of such a thing. I am contacting my lawyer as I type and this will make the evening news. There is no way this is acceptable best practice.

Techs were polite and efficient. Good explanations and advice. Personnel answering telephone relative to purchase were the same. Have recommended ADT to family.

I phoned ADT because I was recommended the serviced by the Realtor and had received several posts and flyers. One caught my eye ADT home security 27.99 a month - very reasonable. My reason for considering the service was the monitoring yes but also the Panic/Help call buttons. Customer service said someone would come around and build me a package - ok so maybe more to buy. Got that - but only if I want it - got that. Would I mind paying 100 USD as a retainer - it will be refunded, - also the first bill will be for up to two payments so 2 * 27.99 56 USD. Got that. The guy from Defender turns up. I was busy as it's a working day. So introduced myself and explained if need for the survey to call me. First thing he did was install the control panel. I was a little wary of this but remembered I had agreed on a basic system and this was included.

I called and spoke with a salesperson on the phone. He told me the system would be 36.99 per month. That it would include $1500 in free equipment. He told me it was a landline system. I asked what would happen if it was cut. He told me that ADT had special monitoring equipment that could detect a cut line. He then said that they had a Cellular model that would be the best if that was a concern I had. He told me that for calling today he would give that to me at no additional cost. I asked if that would raise the monthly fee and he told me no. He then went on to tell me that I was a premier customer and that I would receive a free fire and smoke detector. He got another person on the phone to verify the information and she told me that she would throw in an additional $258 "open truck credit" so if there was anything else on the truck that I wanted, I could get it. Sounded great!

Called 9/18 due to sensor fell off the kitchen door and the trouble triangle was lit - we could not get it to reset. We were on hold 20 minutes until we were able to speak with someone only to learn that I had replaced the sensor upside down. It fell off in normal operation of closing the door - material is flimsy.

The service package I got included two remotes and the glass for the basement, and the smoke detector. I had an excellent experience with ADT's sales rep. The installation guy was good also. The only thing is if I have to bypass a window or something for the night. When I called them one time, they gave me one set of directions and it worked. Then I called a second time and they didn't know the directions that the first person gave me. They couldn't manage it. But other than that, the service has been excellent.

The ADT sales rep was fine. Their installers fixed everything and they haven't been back - everything's been fine. Overall, I'd recommend them.

We have several neighbors who have ADT and we were referred. In the same way, I highly recommend ADT to everybody. Mainly, we wanted to have an alarm in case somebody gets in when we're out of the house. Also, we’re getting older and we sleep upstairs so it’s nice to know that if something’s gonna happen, we’re warned. I'm very, very satisfied with the service so far and I've no complaints whatsoever. Everything was done really very well. The sales rep and technicians were both wonderful. We got in contact with them to have a louder alarm set on our upstairs because my husband wears hearing aids and we wanted to make sure the alarm was loud enough to wake us. And it is and we’re very happy with that.

I've been an ADT customer for over 20-years. On a few of our windows, the magnet end of the sensors, which were just glued on, have fallen off recently. These were probably knocked off by the window washers, but I could not find them outside in the dirt. Since these are just simple little magnets that I could glue on myself, I called ADT to have them send me replacements. I called the 800 number on the ADT website and was told that they could not mail these out but that they would need to send a technician out.

We've been with ADT for years. Our son-in-law told us about them. So far, their reps have done very well with us. Their technician was very kind, patient, and he answered questions for us. We're very satisfied with ADT.

The ADT installation team that we had come out to our home was horrid. They left the access to the crawlspace open and we didn't realize it at that time. A stray cat made her home down there and had kittens that chewed the wires. It was on the front door. A team came back out and looked at it. One of them pulled the wires and said it was a classic rodent damage. My husband went under there and didn't see any signs of mice. Then my kids heard baby cats crying, and so we got out. Other than that, I've had ADT for a long time and their customer service has been fine.

I’m really comfortable with everybody I’ve contacted there, from the answering the alarms to the service. We’re satisfied with ADT. It’s been what I would expect and just a little more.

We had an ADT rep come to the house and we purchased their service at that point. The sales rep was very straightforward, great, and knew his products very well. Their installation team was very timely, seem to know exactly what to do and where to put stuff. They cleaned up well and after they left, everything worked and we knew how to work it. This summer, we had some windows replaced and they came out and reset some of the motion detectors on those windows. However, there's one product that has been troublesome and it's a remote front door lock. One of their guys said to just give him a call and he came to take care of it. I got their service for a couple of years. We don't need to call them very often, but every time we do, they're great.

I have been with ADT for over 10 years. I called to add a device and the sales rep tried sell me a new system or upgrade - It was like buying a used car. First it was $700 then $500 then he and his manager could do it for just over $300. Today I got off the phone due to another problem and they offered the same upgrade for $25. Be careful - there is no price. It is just what they can convince you to pay - Since that is the way they treat 10 years of loyalty I am looking for a new company to provide my system.

I've had ADT for about 15 years now. I have it through USAA. I noticed that this was one of the things that they had listed along with other services and decided to go with them, as did the residents in the neighborhood I was in. Many people there who have ADT put the signs in the yard. They must feel fairly comfortable with ADT. I have the cameras both inside and outside, as well as the interior services with the windows, etc. I also have the part that notifies me if a door is open.

I had a good experience with the sales rep. We got the yard sign, keychain remote, and motion detector in our package. And so far, I'd recommend ADT.

ADT's customer service is very good - questions get answered. One time, I couldn't get in the house because there was something stuck behind the door and it was really bad. I had already gotten the door open to a certain extent, then the security system ended up calling the local police department. It was wonderful, the system kicked in right away and I was scared because I thought someone was in the house. So I need to go find my husband at his office and on the way I got a call from ADT just to contact me about what's going on. There were two police cars here and everything just clicked right as it should have. I personally felt as though ADT was watching over me.

I’ve had ADT for many years and it's good. Even though I'm retired and my income is fixed, the price is well worth it.

I'm a new subscriber to ADT and up to the day I received my first bill, I was very pleased. I opened my first bill today and found two things that I didn't expect. 1. My bill was almost $20 more than I was quoted on the telephone and 2. I was signed up for their automatic payment plan. According to my bill, I was enrolled in the plan "in accordance with your automatic payment plan request." I have had serious fraud issues and would NEVER sign up for any auto payment plan, so I called to be removed from the plan. Imagine my surprise when I was first told that I didn't qualify for regular bill payment because I am a new customer of ADT. It would be one year before I would qualify. I asked to cancel my account and of course was told that I had passed the five days for cancellation and the cost to cancel now would be over $1,000.00. I was transferred to "customer relations."

I was with ADT four years ago. I got the basic monitoring and their sales reps have been good. Everything went well with the installation. I had a good experience with ADT, but I don't have them anymore because I was ready to change due to competitive pricing and service.

We’ve had service in this house since 1989 and eventually, ADT bought them out. I have the yard signs and the wireless system. The reps are responsive and very customer-centric. They are courteous and know what they’re doing. The service is very good and I’m happy with them.

We had ADT at my business for a number of years and I wasn't spending anything 'cause I had a contract that went on and on until about five years ago. I decided to update the system and get it wireless because I didn't wanna rely on the copper pair coming into the house on the phone line. I wanted to get rid of the phone and if it's gone, the thing would still work. So I called them and said that I wanted my system completely updated with the most modern and wireless thing. I also told them to send a guy with an ADT shirt and ADT truck, and he'd better be an employee for ADT for more than five years. I asked them not to send some contractor here and they told me that they'll take care of it.

Most of the signs in our neighborhood's yards are from ADT and a guy came around checking everything out, then he offered us the services and we snapped it right up. We can switch out the alarm's batteries since it's a very simple operation. Also, I've had to use the Life Alert twice since I've had it, and in both times, the response has been quick and satisfactory and the people are very nice. When they are in the neighborhood they sometimes drop by. It's like having guardian angels because they're there when we need them and in any other time, we don't hear from them. It's wonderful.

The $100 gift card promotion used to offset the cost of the system has so many hoops that are in no way disclosed, even if you read the asterisk on the back of the page in the tiny print. It is a third party company that is in charge of the card promotion, so ADT bears no responsibility for you getting the $100 promised to you by them. You must first acquire a series of printouts and forms that are to be sent to a third party mystery business in California. First you find the appropriate ADT email, and identify the correct PDF file. Then you must to go to another website and print off forms. Then you include a page of the ADT agreement. Then you find somewhere to BUY a $5 MONEY ORDER!!!

I received an advertisement brochure via mail. Installation, alarms on all doors and windows, (as long as existing wire had already been installed), $100 Visa card, low monthly rate. LIKE A FOOL, I BIT! The technician came out and swapped service from my existing carrier to ADT. He said he was going on vacation and he would come back at a later date to check the existing wiring on the windows and enter them on my keyboard BECAUSE this was a 2 man job. He also would bring the 2 garage door alarms (didn't have them with him at the time) and install them. I questioned that the new alarm tone was very weak, and he said he could adjust that upon his return.

We like our new system - however we did not learn till it was installed and the salesman left the house that we should have said the price was too high then they would lower the price. So the company took advantage of a terminally ill person. I would not suggest this company to anyone for this reason. We should have shopped around more and got prices from a few companies.

I got ADT's main system, the one for the front door and side balcony door, and the keychain remote. If I’m away from the house, I got the little system in the corner. It is great because I know if the alarm goes off, someone does call to make sure everything is okay. The alarm was triggered by accident and they called to make sure everything was okay. I was fine with the response time. I had no problem with the sales rep and the service is great.

Initially, ADT gave me a remote for the house and all. There was also a little disc that you could put up against to deactivate the device other than putting in a code. Everything has been good with them. The only thing that throws me a monkey wrench is that I've given them my home phone and cell phone number and if they couldn't get in touch with me, they could call my alternate contact, but they never did that. They either call my home phone or my cell phone and leave a message. Then the next thing I know, either they're notifying the police to come over. That's not a bad thing but if I gave them an alternate, I would think that they would call that. However, in all honesty, the service and the people that I've talked to on the phone have been awesome. I've been very happy.

I have friends who are satisfied customers of ADT so I got the basic service from them. But I had complaints at first and the sales rep was fired two weeks later. They had to come back and do the whole installation again. But I was very satisfied with how they handled it and I was given a month of service. Everything was taken care of so I was very pleased with the response despite the unfortunate beginning.

I had very good relationship with the sales technician. I'm very satisfied with the ADT service that I have now.

Constantly having problem with alarm not going off when the door opens in the away mode. Today it happened again and the operator did not call to see if there was a burglary in progress. Someone could have broken in and I did not even get a call. The alarm end up going off by itself and I had to call and let them know that my alarm was going off. Last week it happened again and it took a couple of minutes for someone to call me. I pray no one ever breaks into my home because I am not getting the service I should be getting when my alarm goes off. I am constantly complaining about my alarm not going off from time to time when I open my front door.

The ADT service has been fine so far and we like it. It includes the key fobs and the door sensors. I talked to their representatives this morning and they are coming out to fix something.

The men who installed the system were professional and nice as could be. They didn't make a mess. One of them even gave us his number and said within a day or two, if we had a problem, just call him directly. The only thing I had a problem with was when an appointment time was scheduled, the salesman called back and said there had been a cancellation and he rescheduled, which was supposed to be fine. Then the night before the installers were supposed to come, they called and said somebody had a medical problem and they couldn't make it. I like the salesman really well and I don't blame it was his fault at all because he had scheduled an appointment and they were monkeying around in Huntsville. The salesman was very nice and wasn't over aggressive and pushy. He tried to explain things so I could understand him.

I first started with ADT and then my wife had the account reconnected with her name. We did it for three months at first and then now we’ve had it for eight months. We got a wireless keychain remote, a couple of motion sensors in the house, and a couple of sensors on the windows. We're thinking of getting the cameras around the house later on. We love the services so far. The sales rep was great in the initial set up as well as the installation guy. He was very good and if I had to have him to come in and put my cameras in, I would love to have him back.

I've been with ADT for 15 years and it's been a very reliable system. I've had a lot of help with it on occasion and actually saved the house from burning down once.

We have been customers of ADT since December 2008. We never had a problem with any move until our last move meant an account cancellation. Then again we just transferred service vs. cancelling completely. After 3 years at our most recent home we moved overseas due to military orders. I called ADT in Nov 2015 to cancel. At first I was asked to fax orders but then was told since it has been 3 years at our location we didn't have to fax orders to cancel since we fulfilled our contract obligation.

I don't usually post reviews - in fact, I have never done so before. I've only decided to share this experience to help prevent others from dealing with ADT. I have never, ever experienced worse customer service and I urge other potential customers to find other solutions for home safety, rather than deal with ADT. When we first bought our home (5 years ago), we paid ADT thousands of dollars to set up a home security system as well as armed response service on an ongoing basis. As it turns out, during the move, we had an intruder one night - the alarm went off and we found footprints in the back room next to the door - but ADT never showed up.

Three weeks ago I asked ADT for an alarm monitoring confirmation letter... They could not provide it, claiming they do not know the zone configuration of my system. I called their support line and was told they did not receive the details of my alarm system from my previous monitoring provider when they acquired that company more than a dozen years ago (so, in short, they were charging me for monitoring my home alarm without knowing what zones, features or system they have been monitoring). The support desk proposed that they will send a technician to log the alarm setup so that they could finally update their records.

The ADT Company seems to market itself very well and has a lot of customers. However, it seems that they do not have the personnel to support all their clients. Therefore, you could see a lot of excuses for not getting emergency services. I live in Potomac Maryland and in September, 2016, I experienced a very loud alarm in my house which was not a burglary alarm notification but was a malfunction of a unit. As many times as I enter the code, it did not work. Later I went to work and we call ADT for support and emergency service. To my surprise, they said they do not have a person and when we insisted and told them the system is malfunctioning, they said they will call and send someone within an hour. They never called but someone did show up at my property and parked his car in the driveway.

As a real estate agent in Arizona, I received a call and e-mail regarding a gift card if the client signed a contract with ADT. After the client decided to go with ADT, I contacted them for the gift card and they just said they will send it. ADT's Realtor Coordinator gave me a tracking number which was never even sent to the post office. After many phone calls and emails to ADT regarding the gift card that I never received because it was never sent, I decided to file a complaint. I still have all the emails from ADT.

I had ADT years ago when I lived in another house. Now, I have their security inside my house and I got the Pulse on my phone. The service is very good so far. The installation guy was very nice, answered all the questions that I asked, and had cleaned up behind. Whatever he did, I'd seen nothing he left behind. It was a very good experience.

ADT took over my former security service when I bought my house. Then they came out and explained their service agreement. I have the typical security features where I can alarm the house. Their services have been highly satisfactory and I like them. That's why I've kept ADT all these years since 1994 when I got this system. Their sales people have been very thorough. The installers did the map of my house to show the best place to install the sensors. They were very efficient.

When we moved here five years go, ADT was running a special so we called them. We got an alarm pad for the front. And at that time, I believe they were to give an extra pad for the back and we never got that. The sales rep told me we had to call them and we could still get that. But other than that, it's been fine and we've been happy with ADT. We'd recommend it.

We've had ADT for years and we're doing fine with it. I had them in once because a couple of the monitors were acting up, but it was just the batteries. We had somebody come in and he changed the batteries on all of the transponders. We haven’t had any issues since then.

I had ADT as a security system and never had the need to utilize them. When the contract was done I switch to another security company and sent a letter in the mail per their request to cancel my service which was month to month as the contract ran out. I took out their security equipment and never heard from them again. Unbeknownst to me they were billing me for the entire year after. Because I was caught up in a divorce and projects on an old home and an alien family member I did not realize this until June of 2016. I called them and they claimed never to get the letter. However this can't be possible. Because once I disabled my equipment they would have known and notified me "are you safe, did someone kill you, did someone break in?" Instead I heard nothing from them once the equipment was disabled as they knew they were not monitoring me.

I have tried to cancel my ADT account and auto pay for several months. On the first call I was told the account would be canceled that day, but the doors might still chime. They did continue to chime. Several months later, I find that they are still charging my account. I called back, told the person of the issue. He said the account was not closed. I was then put on hold for the correct person to handle this, but no one returned to the phone. I called back several more times, using different selections for automated help that were offered, but each time I was transferred to infinite hold, or transferred to infinite hold by the person who answered if I selected "yes, I want to pay or yes I would like a new account." Those extensions were answered promptly, but then I was transfer to infinite hold.

I had an alarm system put in my rental home in early 2015 by Protect Your Home. The service guy was fine but the equipment never worked correctly. I paid almost $2400 for it and called them many times logging complaints about the service and equipment. They sent someone out a few weeks later but the problems persisted. Fast forward to mid-2015 and I was being kicked out from the rental home due to the homeowner's death and family wanting to sell the house. I called Protect Your Home and ADT to explain the situation and that we would be living temporarily with a family member while we look for another home. They froze my account for 3 months at no charge to us.

My ADT experience has been the very best that I could ask for. Rick is the number one guy, he has come in and taken care of us, and he's made life very easy for us.

We have been satisfied with ADT. The installation guys have been very good.

I had ADT on my previous address for a couple years and two years ago when we moved, I was told the contract was still the same and there was no extension to the contract. I also asked what I needed to do regarding the old contract and the representative mentioned everything was settled. After we moved the problems started. They started sending bills from the old address. Then the pattern of me calling and they confirming there was no other invoices from the previous address started. After numerous calls, they finally stopped calling about that.

The pine tree in my yard was hit by lightning and it knocked out my ADT service. I ended up getting a whole new system and I'm paying less for months, so I'm very pleased with that. The installers were great people. I never remember whether the battery replacement was on my program or not, so I usually end up calling and asking them whether they could come out and replace it. And they've been very nice about that. It's a very useful service and I would definitely recommend them.

I requested an ADT installation, which was completed. Unfortunately, the technician signed my contract without allowing me to review it or sign it. I cancelled the installation within the 72 hour period, and based on the termination contract, I was entitled to a full refund within 10 business days. The installation fee was finally refunded. Unfortunately, the initial monitoring fee and subsequent monitoring fee (charged 29 days after the cancellation) have never been refunded by ADT. The initial contract was not legally binding without my signature, and they will not acknowledge their own Notice of Cancellation.

I made the mistake of signing a 3 year contract with ADT. The outdoor motion detection camera goes off with each passing car. I contacted ADT, they sent a tech out, and rather than adjust the camera to make it less trigger happy, he decided it was a bad camera, replaced it, and of course I am getting the same issue. I called and complained, they actually laughed?? Do not go with this company. They are huge and could care less about you as a customer.

Been a customer of ADT for 9 years and wanted to change service. They are making it very difficult to cancel their service. They charged me fully for partial month's monitoring, which is annoying, but fine. But they claim they need 30 days notice and will charge me for next month's service which I don't need or want. 30 days for what?! Sounds like fraudulent practices.

My experience with ADT has been good. We installed our system after my son recommended ADT, having installed a system in his house. At first, it was confusing because it was not explained that I had to register my alarm, but the issue was resolved. I was compensated for the fine which was lifted right away and got $90. Their customer service is working very well. They understood what happened. I sent all documentation for the record.

ADT really stepped up on this issue- I'm very impressed. I wish it hadn't come to this- maybe some training for customer service and retention on the front line is needed, but I'm very pleased to have a resolution to this issue.

ADT is the best name in alarm systems and I’ve been a 20-year customer. I own pretty much every feature they have including the cameras. Working with their customer service has been great. When I added the ADT Pulse a few years ago, I had to have a tech come out to set up the cameras and he was fabulous. I recommend ADT every day and a lot of my acquaintances and family members have signed up for ADT because of my recommendations.

As part of my agreeing to take ADT's alarm service I was told by John the sales person and also by Matt ** that I would receive a 4-month monitoring credit totaling $175.96 because I thought their monitoring fees were too high. Both of them told me that I would receive the check after the 3-day waiting period for canceling had passed. That was Aug 15th. I called 10 days later and talked to customer service. They said the check was approved and I should receive it in 5 to 7 days. When it didn't come in I called again and was told the check was just approved again and I should get it in 4 to 6 weeks. ADT has a problem with the truth when dealing with their customers. Now I question my decision to go with ADT for alarm service.

I am happy so far. I did not receive the service I expected from Guardian so I switched. I was shocked at the original cost, but they stand behind their equipment. Guardian charges for all service.

Worked with ADT to resolve the issue.

So I was originally with Brinks 10 years ago but apparently they merged with ADT so I was with ADT majority of the time. We moved and I called ADT to just transfer service from our old house to our new house. They only offered a small credit for this move and the sales person said we can use it toward some cell service, new keypad in bedroom of new house and replacing magnets on 10 windows. Unfortunately, I was not aware this transfer caused us to be signed up for a new 3 year contract. The installer never set up the new keypad in our room so we tried to call sales person but got no response.

ADT was installed in our home, with fire sensors also. Our home burnt down, they did call and inform us that they heard glass breaking. To make a long story short... after the home burnt down, ADT placed the balance of the contract into collections and we had to pay for the balance of the unused 18 months we had agreed to, even though the home and service was no longer being used.

Called in & set appt. Friendly rep. System installed by nice technician. Install was timely due to upsale presentation. Mix up on my work order of what equip I was to receive. Issue was cleared up & all equip was installed as promised.

The day the Sales rep came out to my house (that I was leasing for one year) stated that I would take over from the original contract and that it would be month to month. The contract had pieces missing that weren't filled out all the way and he kept verbally stating it was month to month. Rather than let me read the paperwork he just made me sign it without allowing me to take the time to read it all. It was very shady. I have tried multiple times to cancel but because the guy made me sign unknowingly a three year contract at a place I was only living for one year makes no sense. I wouldn't have done that had I known it was three years. And every time I call ADT I get the runaround.

I was told by the tech that my monthly charge would be $24.99 per month, so sadly I took him at his word and signed a contract that actually quoted $44.99 per month. He did not tell me it was a contract for 36 months, I'm sure it was in the fine print. Who reads contracts besides lawyers. I got burned and will never let this happen to me again. I will never ever use ADT again and will make sure all of my neighbors and friends know how sneaky and dishonest they are.

1. Travel back to the property at my own expense and try again, 2. Pay it a minimum of $86.10 to come to the property and fix the problem. Conveniently, its client website, myadt.com, offers no way to file a written complaint, nor would the operator, Evan, operator **, provide me with a written copy of its denial of service. How quickly ADT forgets how us clients stuck by the company as it was being looted by its previous CEO, Dennis Kozlowski, with his $6,000 shower curtain and other goodies pilfered at its client's expense!

I am a new homeowner who genuinely wanted to protect my home at a reasonable rate. I was told over the phone that the installation fee would be completely complimentary, as well as the equipment, etc. All I was going to need to pay for was the month-to-month monitoring fee which was understandable. Well the "technician" showed up to my house to install the system and quoted me at approximately $2,500 for the installation of what he thought would be the best system for my house. I call him a technician here but he was more like a salesman. I was stunned to hear that and he proceeded to try and "sell" me on the system for a solid 20 minutes. He ended up installing a system that costs me $225 and the installation fee of $105 (which I would be "reimbursed" for).

I had enough of my previous alarm co., so I started to look online for consumer reviews. I ended up calling ADT. They had a fair rep. and I had used them 7 yrs. ago. Sales gave me a "new customer" special. The price was to be $30.00 w/ tax. But when the Tech showed up, after telling me how unsafe a phone line connection was (I have a DSL phone set-up and a WiFi), he had to check with his boss for the price, since he didn't think he could hook me up.

It's no surprise ADT's pages (website, social media, or even forums) don't allow reviews! If I could give ADT NEGATIVE stars, I would! As a business owner myself, I value the people I serve. If I know they are signing a contract that won't suit them, I let them know. This is NOT what ADT stands for - so if you are a prospective client, I urge you to consider other options that are SO widespread now (such as nest cameras, or other drop cameras). For a one time cost for the cameras (ranging from $100-$200) - you are free of contracts that will have you paying hefty cancellation fees and have WAY better features. Not to mention, you'll be free of a team of people who treat you like you're stupid and worthless, if you try and do anything as human as move or change the terms of your contract (their "default" contract duration is 3 YEARS). If you're still reading, please go on to find out what happened to me so it won't happen to you.

I had this alarm system installed. I was told over the phone it would be $29.99 a month. When the guy arrived at my house, he started showing me packages over $5000 that I needed to pay to have the equipment put in. What a scam. I ended up agreeing to a package that cost me around $800. After talking to a neighbor, I learned that I could have the equipment put into my house for free with a different company. I had ADT come and remove the equipment within a three day period. The same guy who tried to sell me the $5000 package showed up at my house to remove the equipment. He was extremely confrontational and jaded about this. It was an extremely awkward and uncomfortable 45 minutes. They still owe me my refund, it has been seven days and they have agreed to give it back to me within 14 days... Let's hope I don't have to fight for that???

The ADT system you offered for old customer restart was not at all adequate. I found out after installation that you actually use a landline for security monitoring on this low budget system. That was no good. When I changed to cell line like my old ADT system then you upped the cost. You promised me $19.95 for the first 12 months. I'll bet you will not stand by that promise.

We've had ADT for almost twenty years, so when our old system start giving us problems, we called ADT. We told the saleswoman that we can't afford the new monthly monitoring fee and we will look elsewhere. Within a few days we had a new system from AT&T. When the technician cut the ADT line we all thought ADT would call to see if there was a problem. No one ever called. When I called to cancel the service I was told that I could have gotten the new service at a lower cost if I had demanded to be transferred to the "retention dept". A few days later, I received a call from ADT, again asking about new service, which I already had from AT&T. But I agreed to listening to a salesmen explain ADT's security camera system. I agreed to meet between 8 & 10am.

Troy provided us with excellent service, very detailed information, good instructions and contact info if we have future questions.

All went well but a huge miss was that pricing was never explained to me. Supposedly, I received $1,000 free credit for some things but that is a mystery and the credit was not stated on any of the paperwork. In fact, given how expensive the system was (>$4,000) I suspect that was an outright lie. ADT should thank its lucky stars that I like the very expensive system because I did not appreciate the lack of transparency on pricing.

Extent installation and friendly technician.

Lots of pressure to sell warranty that was included at higher price originally. Also try to switch to wireless. Price would have been $48.99 for many people. Also got 1st invoice at $48.99. Spent 20 min trying to fix. Also Visa gift card another hassle. You have to send for it. You have to pay $4.95 handling charge and it must be paid with a cashier's check or money order. I should have listened to Clark Howard.

Unsatisfied Comments: My appt. was scheduled 8am-9am. I simply asked to be called when the technician was on his way to prepare for his arrival. He arrived with no call at 9am. Both technicians had poor personal hygiene and smelled of cigarettes and body odor. One technician was training the other as he was new to the position. The technician that was training the new employee was rude, unprofessional, and curt to the new employee during the entire installation appointment. For me, this was uncomfortable to hear and see... I'm sure it was for the new employee as well. Once the installation appointment was over and the technicians had left, I carried on about my day... until noticing that one of my doors would not shut. This happened as the technician incorrectly installed the monitoring door sensor in the middle of the door frame... not allowing the door to close shut.

I was a little disappointed with the initial sales pitch of $4000.00. The price came down to $1,428.97 when I said "there is no way I'd pay $4000.00." The reentry door to use to disarm the alarm was programmed wrong, so now I have to walk around my house and enter a different door to keep from setting off the alarm when disarming it. I emailed the address they gave me concerning the issue, but have yet to get a response.

When I called I was very specific on what I wanted. I was quoted a price which was I had to pay $0 on the day of installation. When the agent arrived I first was quoted $2000.00. When all was said and done he promised the lowest he could get it down was $129 plus tax. I was pretty much told either pay the $129 or don't get the system installed.

The associate came for installation was very friendly and knowledgeable. Installation process was smooth and familiarizing education as expected.

Is there anything more messed up than an ADT salesperson stealing my ADT sign out of my yard and putting a flyer in my door for their new services? Yes, that's right. Annette ** of ADT was busted by my neighbors after my dogs started barking like they were crazy today. She still has my sign. I have left a vm and text at the phone number she supplied on the flyer and have contacted her District Manager Kendall **. I gave her until I get home from work tomorrow to return my sign or I am going to file a police report. Dogs or ADT? Hmm...

Decided to come back to ADT after using other alarm services because of mailer wanting us back. Offer was 1 year at 19.99 mo. and 2nd year 37.99 mo. Sales person made appointment under those terms. 8/13, tech came in and asked if we were wired or wireless. I said I didn't know. He then proceeded to install the wireless system without informing us about the rates of 48.99 or 52.99 for Pulse.

Great installation. Great guys, very helpful. But while I was outside keeping big dogs out of the way, my husband decided to arm all upstairs windows. I want to be able to leave some open when the nights cool off so we have called twice asking for a tech to come back out with the magnets to enable the opening of these windows soon. Was told someone would get to us soon as we were still under warranty etc. PLEASE ASAP reply.

We were very impressed with Chris. He was very knowledgeable and very professional. He came back of his day off to install one of our cameras. I feel like he went above & beyond to keep us happy.

Friendly and knowledgeable about what they were doing.

The technician was excellent. Polite, knowledgeable, & concerned about keeping areas clean. Even offered to vacuum the area where he installed the wall unit.

I was very satisfy with technician who came over and did the installation plus educated about other day protection. I received outstanding customer service!!!

After your installation my front panel was beeping in series of beeps every about half an hour all night long. I called your office, we made some procedures with the panel and hung up. After very short time, the beeping was much worse so I called again. And after long time on the phone we tried the procedure again. After that I put my alarm on while staying in front of the panel. It went off even I did not open any door or window. And - nobody called back! Like who cares? That happened again and this time you called back. Yes. But the annoying beeping was still on and I called again. I was told your office will call me back and schedule the service call. After another night of beeping I called again to cancel your service!

I am a restart customer with ADT. I was very impressed with the advancement of their products to secure my family and home. My technicians Ben and Rick were the utmost professionals and very knowledgeable. They explained my system to me fully and helped me with all of my questions and concerns. Rick and Ben were fabulous and I will call them if I have any problems.

We had the installers come out at 4:00. They had no idea what I already agreed to with the sales person on the phone and tried to sell equipment to me for 2 hours. After that it took an additional almost 4 hours to get done. Finally at 9:30 we told them they would have to leave as it was getting too late for us. The installer told me his day tomorrow was wide open and could come back any time to finish. I agreed to 3:30.

The installers were very nice but there were a few issues: Upselling was very aggressive but not offensive. The installer who was shadowing the actual worker did not request permission (even as a courtesy) before using bathrooms and outlet plugs to charge his phone. Installers did not leave window decals or yard signs. I had to call the customer svc center. I requested installers to take down the previous sign and they did it halfway and said 2 screws were stripped. Left 3 screws halfway out and left them as is instead of screwing them back in. I have knee issues so I cannot do it myself and now have to wait until I have other jobs for a handyman to do to fix this.

Oh boy! I'm on hold with ADT, trying to schedule a service call, so thought I'd write a review. I soooo wanted our experience to be different than the reviews I've read, but, alas... thought when they partnered with Protection One, they would step up the customer service since Protection One had much better reviews. First off, I do (or will) feel good about the system once we get my husband's office keypad working. The house works fine and I feel confident that if anything goes down, they will be there... so that counts for something... hence the 2 stars.

I am writing to complain about a recent experience with your company that resulted in my account being placed with a collection agency. After paying for your service on time for approximately 1 year, I had to relocate. Before moving to another state, I had to move from the original residence (where I had ADT service) to a temporary one.

I signed up with ADT one year ago just after my husband of 26 years passed away. They charged me over $800.00 for the equipment and was lied to about the term of the contract and other alarms systems. They played on my fears. I found out if I went with AT&T the equipment would be free and far superior equipment than I have with ADT. Please do not use ADT. NOT A REPUTABLE COMPANY.

Their billing does not know how to calculate. One wrong is okay, but the second, third...unbelievable. Their attitude was so horrible. They lie and lie to you too many times. They even took money from my credit card without notice. I told them I already paid, they still charging you and even overcharging me bills. The people working there is like they did not know how to use calculator... incredible. They even scream at me said, "are you done with your talking?" Their camera does not have all the image at all. Don't go with this company. Try AT&T.

Bait and Switch - and ruined existing system. I received a mailer advertising $27.99 monthly home security, with the activation of a system for $99 which included a stated package. I called the ADT number and spoke with a rep and let him know that my home already has an ADT system and I would like to have my system activated. The rep assured me this was going to be the case and that my monthly payment will be the $27.99. I set up an appointment for 2 pm a day that week. At 2:45 the "technician" still had not showed up so I called the contact number and they said that the window of service was from 2-4 pm. At 4:10 the technician finally showed up and immediately replaced the existing ADT panel I had. Once this process was done we did a walk-through to discuss the location of sensors and then he had to do some calculations.

I called ADT for getting a estimate. They said that they needed a card on file just in case we decide to go with them. What a mistake that was on my part. I called on Monday and my estimate was for Wednesday evening. Well they charged my card on Monday already, when I found out about that ADT is not a good company from my co-worker Tuesday.

I had an outdated unmonitored security system in my home which was installed by ADT. I called to set up a tech to look it over and see how much it would be to upgrade it and get it monitored. The tech came within the 4 hour window (actually within the first 30 minutes) and dove into the system. I knew it was outdated (made in 2003) so I was expecting maybe a $500 quote. Well after his testing of the system and checking all points I was handed a $5,000 quote which he wanted me to sign without reading.

The ADT Representative that came to my home was wonderful, Jason **. He was very nice & helpful!!!

ADT's marketing is great, but their service sucks. Period. The basic reasons why I want to cancel my account are: I have been paying for 4 years for ADT's service, which I have come to realize has provided 0 value. Even worse, it has provided a false sense of security; After having the alarm set up initially, I changed my phone number and notified ADT. Periodically I have called ADT for service updates, etc. and each time, ADT still has the old, inactive number and not the current one. ADT has failed this simple task at least 3 times now. During the course of periodic equipment updates from ADT, 3 times the ADT technician failed to show up at the scheduled time because of the wrong phone number. I have lost a lot of money waiting; Each time, ADT promises bill credit, which I never get. Now I am owed $150 in bill credits; If the alarm goes off, I don't get a call.

I was not satisfied with the first tech as he did not complete our installation due to a phone line problem (he claimed). I had to have the phone co. come to my house but there was NO problem with our wiring, it was the ADT installer that did not know what to do. In the meantime our system was temporarily hooked up to cellular. We received almost daily calls from ADT that the cell tower failed! On Aug 4th a new tech came and changed our system to a landline as NOTHING was wrong with our telephone line. I am satisfied now that our alarm system works but I was NOT happy about the trouble I had to go through.

I'm extremely disappointed with the lack of follow up service after my system will not activate after being installed 2 weeks ago. I have called twice and have not received a return call after being assured I would hear back from someone. The system will not activate due to an issue with a Zone and I'm being told to bypass the zone which my wife and family do not understand. I will likely cancel the contract if the issue is not resolved before I depart on vacation 8-12-16.

We responded to a flyer from Defenders - an ADT Protect Your Home authorized dealer - and asked for a written quote to enable a cellular based alarm system using our existing panels, sensors, etc. They said they would have to examine the house first before they could quote a system. So they came out and provided a written quote which we rejected. Subsequently they forged our signature on a 3 year contract and said the equipment would cost $5,000+.

All we wanted was the core installation. The first installer suggested we could have all of our doors and windows protected around 17 for an extra $400.00. There was miscommunication between him and I. We were not told that the monthly bill would change and other charges would occur. We found out through email that our monthly bill would be close to $60.00 a month instead of $27.99. I contacted ADT, this wasn't acceptable. They contacted me and came and uninstalled the extra sensors and now I am happy.

I wrote a previous review of a system that was sold to us via telephone when I called to get some additional sensors. It sounded good but did not work as expected and we were never told about other systems. We called to see if they could change it out for a more efficient system. We had not heard from them so we assumed we were stuck for three years with this system. My husband had contacted the local office about this issue and finally we heard back from them. They gave us credit for what we spent toward a more efficient system. We are happy campers now. But all system upgrades should be handled in person by a home visit from a sales rep and not on the phone. My advice, if you are thinking about upgrading your system call your local office and request that a salesperson comes to your home.