ADT Reviews

My alarm went off while I was on vacation. While ADT was trying to reach me the police were advised of the alarm activation. Thank you for the quick notifications!

Your contractor has totally screwed up my checking account with their mishandling of my payment for your alarm system. I paid off their account on 7/21/16 and they subsequently did a flex payment in August and now AGAIN a flex payment on 9/22/16!! I want my checking account credited ($624.84) immediately... and I want 6 mos of complimentary monitoring in lieu of this unnecessary hassle!!

When reaching for a package on my backdoor step, I fell down the two concrete steps and landed hard on my shoulders and head. As I cannot get up from the floor anymore, I was unable to stand. My husband died two months previously and I was faced with lying on the concrete in the full sun until somebody happened by my rural home. I have no children, and would have been stuck outside at least until morning, when my personal aid comes to work. I didn't have my telephone with me as I had not intended to go outside. Although I could tell I hadn't broken anything, I suffer from heat stroke.

Completely uncoordinated - moving from one home to another. You guys continually billed me for my old location/closed account. The 800 line to go deal with accounting is complete waste of time - rude... Basically laugh at you - simply told me the credit would work itself out!!! Installer continually tried to upsell me - even led to a second appt so essentially 8-9 hours to install my system - Crazy. I had to resort to the regional Atlanta office - only people that would listen or follow thru. Absolutely horrible experience - I am sure to tell my friends.

I received a call from the billing department about an amount due on our account. After a bit of a conversation, it was determined that I did not owe the amount. However, we had yet to be charged our monthly monitoring fee on auto pay. The last charge was 8/2.

I called because I could not locate my certificate online. The customer service representative helped me, located it to print out. She was very courteous, knowledgeable and showed sincere interest in answering all of my questions concerning my alarm system. She really made me feel like a valued customer.

I was robbed in 2006 and then I got ADT and now I feel safe and have even had friends say, "wow, they won't be back now." It has made my home safe again and would tell anyone that if they have things they want to keep, get ADT.

The ADT sales rep who helped me was very helpful and informative and the guy that installed the system was able to do everything in a timely manner and was very friendly.

We have had ADT for over 32 years and enjoy the peace of mind the system provides. Any upgrades required over the years are handled quickly & professionally. Any necessary repairs were also handled quickly so the system has been kept up & running. I highly recommend ADT to friends & family.

Our short time with ADT was exceptional. Service was great. Never any problems. Always had service and customer service was great. Only reason for stopping service was a flood in Louisiana where we lost our home. When we rebuild we are going back with ADT.

I called customer service because my alarm is not alerting me via text when anyone enters their code. And the very nice lady that helped me told me that I was not connected because something was unplugged. And I remembered that I got a new modem for my Internet and I try to put together and I didn't know how. She was awesome.

I have been an ADT customer for several years. So when I bought my house, I wanted the best in Home Security ADT. It was a very good investment. Yes I would recommend to all of my family and friends.

I have nothing specific to report. Only that each and every time over the years that I've called ADT with a question about my security system, the CSR's have been quick and cheerful to help with the information that I need at the moment. The only reason I did not put five stars is because I could not think of a specific instance of help. I think four stars for everyday, consistent performance is pretty darn good.

ADT has made my home more cozy... I mean I have peace of mind that when I am home I am safe and when I am away my home is safe. It goes hand in hand. ADT to me is the leader in the industry and you should not settle for anything less. Sure there are other services and I am sure they all do great things and provide great service. However for me the Industry Standard is ADT. Why settle for less? Also a home company for me, I grew up with this company since I can remember. Thank You ADT!

I am 95 years old and mildly disabled which means that I cannot move as fast as I would like to. Often times I am a little late in operating the pad to get into the house. Invariably the lady at the phone bears no excuses and calls police after I try to explain to her the reason for the delay. I talked to one of your people and it looks as if it has straighten.

We have been with ADT before it was ADT. We have had no problems whatsoever. I remember one time when I set bug foggers out and forgot to put the red cover over the smoke detector. We were only about 2 min from the house and heard emergency sirens and then a phone call from ADT. They shared that our smoke alarm had gone off. They were able to cancel the fire departments visit to our house after we assured them what the source of the alarm was. I have also mistakenly opened our sliding doors, which immediately sounded the alarm and ADT called to verify all was ok.

I've been with ADT for years and it's been a wonderful experience. I've moved around a bit and their service has been very good. They do a terrific job.

A bunch of people from the Warman Church was involved with a security system. They kept coming around a little deceptively to try to replace ADT but we caught them. I've had a great experience with ADT so far even if it catches me every time I forget to shut it off or don't get to it on time when I come in the house. All of their sales reps were great. The only thing I don’t like is that they came and upgraded the system three years ago to the later model which does not have any voice capability. The previous one had some voice messages for us like ones indicating our status. That was very helpful but we’ve adapted and are pretty much satisfied with what we have.

My mother initially had ADT. They have always been courteous and professional. Once I had a problem with my carbon monoxide detector. It started beeping and then they came out and replaced it for me. They took care of it quickly. I am satisfied with their services.

As a long-time user of the ADT system I'm very pleased with your service you give to my home. Very dependable. Thanks no reasons to complain. You'll are the best for my needs. GOD BLESS YOU. Keep doing what. You'll do best. Thanks again.

Because of a change in telephone provider ADT system wasn't always working right so I called ADT and they told me to notify the new telephone provider and they came out and made the adjustment. ADT knew what the problem was and everything working now.

We have been with ADT now for some time, and we have always had our questions answered with the professionalism that we would expect when we call. If we would move to another home, I'm sure that we will continue using your services. Good service at a fair price!

We called to upgrade to the Pulse system. We were not provided with all the info required to upgrade which included unexpected charges. To make matters worse we were informed we had to pay one month in advance. We pay quarterly and had already paid for the next 3 months. After so much misinformation we cancelled the upgrade.

As far as I am concerned, ADT leads the industry in security services. They are the most well known and I believe the most highly respected. I am very happy with the services they provide to me and my family!

We have had ADT since we moved into new home 12/15. We have never had security before but it feels so comforting to know you're protected. I was home alone 1st time by myself last night. I slept like a baby knowing I was safe. I would recommend ADT.

The installation seemed to go flawless. I asked about my rate. Told him the home phone line was in the basement and I was using that to get the original rate of 27.99 a month. He said, "Okay, they will still call your cell phone in case you're not home." I informed him my name was incorrect and was not Alexander and he said not to worry. It wasn't a big deal. I signed 2 places which said I understand the contract. Never once seeing the part of the monthly charge of 52 dollars and to my knowledge was getting the 27 dollar package previously agreed upon. I was also informed that the installation was free and was given so many sensors enough to cover everything but yet still was charged 300 dollars the day of installation.

Excellent initial customer service. Kate customer services rep came to our new house and explained ADT security plan. We signed up right away, installation tech was great too - installation was performed within a week. OAL happy with ADT but we were trying to update to ADT Pulse which initially we couldn't due to absence of internet in our brand new home. We contacted ADT to upgrade to ADT Pulse and requested that we talk to Kate. They said they will have her call us back. That's all. No responses at all for 2 weeks then we called Kate on her phone and left multiple messages without a response.

resulted in a solution to my problem which will result in future savings. Again, thank you.

Very disappointed. Trying to upgrade home alarm system. ADT wants to send a sales rep out to my house even though I have been with ADT for years. Phone support will not give out information as to pricing or loyalty deals. Might be time to switch.

I am very pleased with the ADT service. I feel very comforted by the fact that my house in my opinion is secure. However, I am saddened by the fact that the world is changing and many people have to have Systems in their house at the present.

2nd bedroom sensor would trip the alarm. Police were coming around the corner of the house the last time it went off. ADT sent a technician out in 2 days and he replaced the sensor and changed the position of 2 other bedroom sensors and the back door as well which kept falling off. End of problems. Thanks ADT.

We have had ADT for 30 years in Texas and Utah and have always been happy with our association with you. When we have had problems they have been solved quickly. I am happy to stay with ADT.

We have had ADT for several years and have had nothing but top notch service and experience and the price is competitive. We plan to use ADT for the foreseeable future and recommend them to anyone.

I love having the peace of mind ADT brings and with Pulse it's even better. We've been ADT Pulse customers since last 2 years and I feel safer knowing my home is being monitored by a stable company that has been around for a while. We will always continue with ADT. Thank you!

Bought our house twelve years ago and it had an antiquated ADT system, quirky at best. When we had a sales rep come to our home he updated it, adding smoke and carbon monoxide protection, quite painlessly. I love the security the system provides, and I love the ease of quarterly billing via credit card. At the same time ADT's on-line system is always available for silly little questions. Thanks ADT!!!

I am very pleased with ADT. I feel secure because I know that every single time my alarm has gone off, (because I opened the door by accident) ADT has always called. My sign in my front yard cracked in half due to weather and I called ADT and they immediately got me a new sign. Thank you.

The ADT technician arrived on time and in just he few minutes he found out that the problem was a bad sensor on a bedroom window and replaced it. Thanks for your technician's competent and polite service.

ADT promotion of $899 value for free. End paying $1,200. The promotion was for wire, not wireless. Additional sensors $125 ea. I think I got jip. I'm customer of ADT for 23 years. They have done similar thing to me in the past. Thanks.

I had a back door that did not close properly (it had a sensor on it) and one night it came open. I heard the alarm go off and in about 10 seconds the phone rang. ADT was calling to ensure that I was ok and make sure the house was secure. I checked and advised everything was ok. They were super quick to call and check. They had update the system last year and the technicians I had were amazing. I feel safe knowing that ADT is my alarm company and you will too.

My experience is so reassuring in that when I forget to reset the alarm or open the basement door which is too far from the panel to reach before the alarm sounds, I always get a call and/or notice. The staff is very professional and I am happy with ADT.

I have been an ADT customer since 2009. My townhouse has a security alarm and a smoke detector linked to their central station. Their service has always been reliable. When I leave my home I can do so knowing any intrusion or smoke event will be detected by them promptly. Their monthly rate has not been increased for the past several years. I would recommend ADT to anyone.

System installed new in March. Two days ago saw that the yellow trouble light was activated. Called and a defective battery in the furnace room needed to be replaced. Was told until battery was received to push star every 24 hours. This morning alarm went off at 6:09 a.m., scary sound so early in the morning. Called again and given info on how to bypass furnace room. Would this not have been a better option to begin with? So until the battery arrives I have a window not secured. So much for ADT protection.

I was promised a rebate for alarm system purchased for the referring person and myself in February. I did not receive it so in July I contacted the agent. He has been making excuses for not requesting the rebate. I feel that this behavior is unprofessional and misleading to the customer.

It's very hard to put a dollar amount on peace of mind. But I feel that ADT is doing an excellent job on keeping my house secure. Any experience that I have had with this company has always been positive. They have followed through with diligence, and in an event where I have accidentally set the alarm off, I have received a phone call within one minute. In my book that's pretty good.

ADT technician arrived, installed outside camera in a professional manner, did a nice job. Made recommendation about a wireless camera to use near street as we have no street lights. Advised of options, we either need to get electricity to near mailbox or get a unit to work with router to get signal to street as our home is more than 100 feet from street. Will have to do more research.

We were having issues with the alarm panel not alerting us when we entered the house that we had to disarm the alarm system. The technician that came to our home to address the problem was very polite and knew what he needed to do to correct the problem. No further issues since he was here.

I really am thoroughly pleased with my ADT system. I feel safe inside and when I leave my home. Any time I have a question, the Customer Service staff is helpful and courteous. I am not young and the system is very user-friendly.

There's not really much to say. We were customers of ADT at our house in Grand Rapids and had no reason to even look elsewhere. Yes, I know Comcast, AT&T and other providers have recently gotten into the home security system, but ADT has been doing it since 1864. For home security, who you going to call? ADT.

You have no idea the relief we feel when we signed up with ADT. Going away has given us the confidence to leave and not worry. ADT has become the one thing that I will not give up as my husband and I are near retirement. I will give up my "coach products", my all around shopping, my splurges, but I will not give up my "ADT". Thanks for being there for us when all hell seems to be all around the country. Love you!!!

Having a potentially threatening situation facing me, I needed protection fast. My first and only thought was to call ADT and have a security system installed. They responded immediately and I feel safe and know they will alert me instantly any break-in occurs.

So far I have had no problem with ADT. They have been swift with any concerns I have had and very friendly. Only issue that I had was them not sending me a notice email that they would be drawing money out of my account for a bill at a certain time.

I want to say that since I have added Pulse, I can arm and unarm my house anywhere I am. I was in Davenport IA and was checking my home; when I realized I had forgotten to arm the alarm. I did it from there and then did my usual when I got home. I even checked it in New York City when I was there last month and found my home was safe and secure. I love Pulse!!!

My only complaint is that the only way we can use adt is with a land line. I live in the countryside and we only get Verizon wireless cell service. So we have to pay for a land line to be able to use it. Can't you get with more options?

I have been very satisfied with the service. The few times that the alarm has gone off people have responded immediately. The only problem I notice is that the key fobs did not work for very long. Whether it's the batteries or what it is. I don't know.

The service technician was prompt and courteous. He was knowledgeable about the system. The repairs were made in a timely fashion. The ADT service we have had has been excellent.

Technician was knowledgeable, courteous and very patient during install process & explanation for "user features." My only regret is that I didn't contact ADT many years ago to install a new alarm system.

My experience with ADT on September 12 was the most satisfactory service ever! The technician was prompt, professional and polite. I wish more companies provided such efficient and knowledgeable in home service representatives.

I had to update the expiration date of my credit card. Process was easy and I also created a new password. I called and verified that the changes had gone through. The agent I spoke with confirmed that everything was updated.

When I called to set up an install appointment ADT was very pleasant. After my initial appointment date, I had to call 2 times to reschedule my appointment for a later date. They (both times) rescheduled my new appointments quickly and professionally. The installation team arrived right on time and was very knowledgeable about their system. Answered all my questions and made me aware of a great feature that my unit has, even though the manual did not mention it. I would definitely recommend ADT to a friend.

Wonderful, knowledgeable service people. On time and are expertise to fix any and all alarm problems. Great experience with ADT. I recommend ADT alarm system to all that want a really great alarm system with great customer service. Sleeping at night is much easier with ADT as your alarm system.

Whenever I call in, I receive expert and courteous service. Occasionally, the wait time is longer than I would expect, but this is not the norm. I have been able to resolve all of my issues by phone; that is very important to me. Only rarely has a service call to my home became necessary. Highly recommend ADT to which I have been a customer for about 26 years.

Since moving from a competitor of ADT, we have found their service consistent and working properly even during loss of power. When a question comes up, their customer service folks are friendly and knowledgeable.

I have had a good working relationship with ADT. However, the main station, the buttons, don't work too well. They stick. The system in general works great. Well pleased with system. Well pleased that they monitor my system well and call as soon as there is trouble. Thanks ADT.

Several years ago I had a system installed and ADT billed my account without notice, incurring overdraft fees and causing me to remove my card from auto billing. So here we are again. I had a new system installed and opted for the 3 pay plan. The initial card that I used was not the card I had intended for all 3 payments. I was assured that I could go into MyADT and change it anytime. Nope! That is not the case. I changed all my info on MyADT but they continued to charge the wrong account. Last month I had to do a mad scramble to get the funds in there to cover the charge. Yes I was charged overdraft fees AGAIN.

I had a system installed in April. The main sensor on my sliders was broken. Called in. Someone was to come. No one did and it is still broken. I have it taped on. Not happy and will not renew with ADT when the time comes. Also had many problems with the billing department with double billing.

I feel confident that the team at ADT is looking out for my security and safety. As a customer since the late 90's I wouldn't feel comfortable going with any other security company. I would definitely recommend ADT to others.

Had the Mom & Pop security that the development has. There were several break-ins and Mom & Pop did not send the police. So I changed over to ADT and feel safer and more secure in my home.

Service was very good. Technicians were very experienced in installation but not in pricing... thought installation was free and it ended up costing me 300 plus. I think they should inform you of cost before install any parts, not after they are installed...

ADT is a company that stands behind what they offer. Very reliable and professional. I can rest assured that my home is protected to the fullest when I am away from home within a extended period of time.

I just had a small request. My poor ADT yard sign was pretty battered from the weather. I called and spoke with one of the reps and was told, 'no problem. You will have your new sign in a couple of weeks.' The sign arrived in two days! Awesome! Thanks for the great service. P.S. My yard looks better with my new sign.

After 3 nights in a row of the alarm going off I called ADT to get a tech to look at our unit. I was schedule 8 days later for a tech to arrive. That was 8 days and nights without your service. When the tech does arrive I found out he lives only 20 minutes from my home. What kind of service is this. 8 days after the problem you have a tech scheduled. For a service organization this is not service. 1. I don't want to pay you for the eight days without service. 2. If I have the same problem again I want the unit removed and I will have a competitor install a new one.

Great service with quick response but I wish there was a long time customer award with a limit which would make single parents that need this service a little bit more affordable.

The people have been very nice and helpful. I only wish that the alarm made noise so the neighborhood could hear it if it goes off. I was told that the police and ADT will know, but I would feel safer if the noise scared someone away. I cannot afford to add the camera, so I can't comment on that. ADT lowered my rates a year or two ago when I complained about the $60 I was paying. I appreciated that.

Accidentally set off alarm. Was great to see the alarm and how it works. Everything is fine. I knew how to shut the alarm off and glad to see you checked to make sure everything was all right.

I called to notify ADT about my travel dates and contacts to call during my absence. I tried doing this online but was not successful. The service representative was friendly, professional and efficient and, I am sure, must be a valued employee of ADT!

Since I have had ADT installed I feel safer in my home. I feel I can go places and not worry as much as I use to... When I drive up and see my ADT sign in my yard that my sign of security... Thank you so much...

I have been generally pleased with the service. When I have caused the alarm to be set off, or the wind has blown the door open when it was not completely locked, the company rep has called me very quickly to verify that I was alright, and the one time I couldn't remember my passcode, they even summoned the police to check on me. I feel secure.

Have had excellent service with ADT. I am a customer for almost five years now. I have always had prompt service if I had a problem. Courteous service personnel always! Thank you ADT for such a wonderful company. A very great experience, a very great company!

I like the service we have but even though I have been a customer for 5 years, I still get stuff in the mail as if I wasn't a customer.

I really like ADT service they have called when my roommate Came home and did not know the alarm was on. Also how it is set up. Much better than Monitronics. Also when I drive into the garage the alarm does not go off until I open the door. Very convenient.

As a retiree, we Leave our home a lot. And by reviewing our ADT camera, it gives us a peace of mind knowing our home is secured. We loved it.

Luckily, I haven't needed ADT for anything serious, but the couple times my alarm went off accidentally. They handled it quickly and accurately according to what alarm was tripped, and how the alarm was shut off. I sleep in my house with no worry because I know I am completely safe.

I had two accounts set up with ADT only I did not know it. At any rate, when I tried to correct the problem, the agent was rude and dismissive. I swear he was looking at his cell phone when I was speaking with him or he was very interrupted by my phone call to pay my bill. One of the worst customer service experiences I have ever had.

I had an alarm malfunction last month. The customer service rep walked me through the checks needed to determine the cause and to reset my system. No small task for this rep dealing with a computer challenged customer like me and showing care and compassion all the way. I plan to stay with ADT for a long time!

When I purchased my new house it came with an ADT alarm system and all it needed was to be activated, which I did. And then because of an incident across the street from me I decided to add security cameras. Today the cameras and a DVR were installed and connected to my PC. The installer was great and everything is working great. I feel very secure with everything ADT has installed in my new home.

When the installer came, he promised me that I could have my alarm on "Away" with my dog home because the motion detectors were able to differentiate between a 14 lb dog and a human. My dog set the alarm off twice. When I called customer service both times, they told me that it was impossible for the device to know the difference - even when I read the claim to them directly from their website. I pay for an alarm that's of no real value when I'm gone because it has to be in "Stay" mode. Pretty much feel ripped off every month.

I need to update the system and pulse was the answer. The service tech was very professional showed me the new features and how to setup what I needed. Answered every question in language that I understood, not some technical remarks that would confuse me. The system just works at a fair price for sound peace of mind. I trust what ADT is and does for me.

I had the misfortune of installing a new modem during the camera update. It would have been nice to know that this was happening. Since I thought there was something wrong with one of my cameras or my hub. After scheduling a service call I received a email about the update. Sure enough about 24 hrs. later everything was back to normal. The csr rep I talked to was great. This could have been much easier.

We have been protected by ADT for fifteen years. Every interaction that we have had with them, from the techs who have come our home, to those we have contacted by phone or online have been positive and helpful. We have never been disappointed in any way. They are great company to do business with.

When open door chime did not work after a power failure at our home, I called and asked how to reset the door chime. Operator quickly told me how to reset chime and test it. Thank you!

Water damaged our ADT alarm unit. Phone support helped us get it to quit alarming. A technician came the next day and replaced the unit. Overall, the experience was very favorable.

Our installer was very knowledgeable and worked with us to get full house coverage yet kept the cost to a minimum by suggesting alternative ways to save. The only problem he had was with my Xfinity phone line which caused the install to take much longer than I had anticipated. The people on the phone, however, that my husband first talked to prior to our in-house visit were not very knowledgeable and far underestimated our initial cost. They also misled us on the time for the install.

I had worked with ADT at several Army bases in the 1970s and 80s, and was always happy with the systems' capabilities, easy of use, and rapid service support. When I decided to install a home alarm system to replace the one I designed and installed from commercial parts, ADT was the only vendor I would consider. I was happy ADT serves my area. I am very happy with all the system's functions. When I lost power, the technician on the phone talked right to the source and I haven't had any problems since. I always encourage anyone thinking of a home alarm system to contact ADT and not to compare just basic costs. Compare systems and service too.

ADT has provided me with great products and excellent customer service. I feel safer knowing my number one investment is monitored while I'm away. I feel as though ADT and their employees truly care about me and my safety. Thank you for your excellent services and friendly technicians!

The rep I spoke to, Jason, totally exceeded my expectations on the outcome of my call. He resolved my issue and even called me back to make sure I knew he had taken care of my account. He is an outstanding representative of ADT.

Since we have had an ADT Home Security system, it has worked great. Especially after upgrading to newer and more advanced hardware as well as software. ADT has been there when needed. For the cost, ADT, is the best and most reliable home security system available.

Not much to say. I received a voicemail advising a condition but was not an alarm. It was determined to be the outside alarm and possible a bad or defective battery. I called and made an appointment for repairs. The technician arrived on time, replaced the defective equipment, and left all in about 20 minutes. All very straightforward with no surprises.

The best part of having the ADT wireless system, is the fact that it hasn't been required to send an alert too many times. When it has had to send an alert, response time has been within seconds. We are very satisfied with the system and the service.

My wife was cooking stepped outside to tell me I had a phone call. We started talking and she forgot the pot of beans. Water in beans dried out and created a lot of smoke. Set alarms off and ADT called immediately. ADT asked if everything was alright, if we needed the fire dept. Extremely polite, concerned and funny. Thank you, there has been several other occasions. I have no worries! Perfect!! ADT was there!

It's great to feel protected and know if there is a breach in our home while we are sleeping or away. The additional carbon monoxide wondering also gives us peace of mind, and the fire and police buttons on the control pad add another layer of comfort. The system is easy to use and the keypad is small and discreet. Customer service is great, I would recommend this to anyone who wants to feel extra safe in their home.

They have been the best system we have had. The only system we have tried and can't complain. Awesome customer service and no problems with system. No need to go anywhere else. Price is good for what we have.

I have no complaints or issues with my service. I purchased the ADT pulse system 8 months ago and love how it functions so well without any glitches. The price could use a reduction in my opinion.

When I signed up with ADT, was told after taking monthly payment from my checking account, my monthly payment would be $10 a month less. THAT DIDN'T HAPPEN!! I was given the # for local dealer, Defenders doesn't offer that deal.

I am perfectly satisfied with ADT, both with the system and especially the customer service I receive from you. I have no complaints... I do wish however you would consider a rate decrease or a discount for long time customers in good standing as well as a discount for seniors.

Even within 48 hrs. of becoming an ADT customer, I had a false alarm due to a bird hitting a house window... They were fantastic about contacting me on the road re an alarm... I am so relieved to have this wonderful sense of security with ADT!!

In the afternoon I was cooking dinner - a disaster waiting to happen - and the smoke alarm went off. I was called by the ADT and got a nice lady who I told her what had happened, she said she would cancel the alarm for a half hour. Later that night when I was getting ready for bed I noted the alarm still wasn't on - and frankly, I didn't feel like getting the manual out at that time of night. And let's face it - I tech challenged anyway - and I got a very nice lady and she gave me the simple steps to get the alarm up and running again. A big relief. I was very pleased with the service and I was very pleased earlier that the response was so fast when the fire alarm went off. Made me aware how quickly you respond to emergencies - that is also very comforting! Thanks again for the great experience.

My camera was not working. Support person was very concerned and extremely helpful. She got me to the correct person to help with my issue. The second gentleman I spoke with was also concerned and very helpful.

I had to replace a battery on one of the fire alarms and worked with tech support. They helped me satisfactorily and were very instructive. I have always had the best experience with the ADT staff because they are always knowledgeable, professional and courteous.

It is a very reliable service, easy to use. ADT staff is very professional and thorough in what they do. I also love the wireless setup. It was very affordable. We feel safe.

Called for service as the system went off from THUNDER. I was out of town and the police were called to make sure everything was OK. It was a door that vibrated with the Thunder. The SERVICE TECH reset the sensitivity and all the batteries in the house. Very good visit.

ADT has been great. Good customer service, knowledgeable technicians, and fast response time. I was with a different alarm company before ADT and so glad I changed. I pay more for ADT than the other company but it is well worth it.

I am not much for reviews, but we are one-percent satisfied with our equipment and service from ADT. We definitely would recommend you to anyone that is looking for a security system. Thank you from one of your happy customers.

We were on the phone and my husband set our ADT system up. They basically asked what we wanted and he named all the stuff, but their guy came out and told us what we needed and what we don't. It was pointless for us to say what we needed when someone could've just come out and looked at it. Even so, the sales representative was good and we got a service package that includes the fire alarm.

We've been with ADT for five and a half years and I'm very happy with their service. We have kept the original package, though they have updated something. It's a fine system and they're a wonderful company and reliable. I would use them again.

The ADT sales guy was very good. However, there's room for improvement with the installation guys who came to my home. They couldn't install the cameras where I wanted. I suggested another place to install it, but they said they didn't bring a ladder and will have to come back another time. They didn't get everything installed on schedule, and I had to get the sales rep back to get involved in it, and once I did, he took care of it. Our ADT system works fine, and I'm okay with what it does. I would recommend it.

Our experience with ADT has been fine so far. Installation was smooth. Were still having to get used to arming and disarming cause I know I think at least a couple of times we opened doors or whatever without turning it off or so. But other than that its been fine. We're happy with it and it's good to know that we have it.

We love ADT! It is such a great peace of mind having a security system like ADT. We have 2 dogs at home during the day and I feel so much better knowing that they are being protected. Whenever we accidentally trip the alarm, the representatives that call are always super-nice and respectful! We don't have any complaints about this system.

Overall service has been great. Whenever I have had an issue they are quick to respond and corrected the problem. However, when ADT updated my system earlier this year, the key fob that I had previously used to alarm/disalarm the system does not work properly. Whenever I use it, the alarm screeches as though it was being set off. I called to see what could be done and was informed that a technician would have to come out to see what is wrong, and I would be charged for that trip. I do not feel I should pay for a call when the technician who redid the system should have checked to see that the key fob was working properly. I now do not have the ability to utilize the key fob to alarm the system. Would like for this particular issue to be resolved. Otherwise I am completely satisfied with the service.

Most of your contacts are sales pitch. This is one of the first for this information. I am not keen on the telephone contact as it is likely to be long-winded due to the number of calls. Prefer this method. Would be interested in means of obtaining new ADT sign for house front, also new remote, mine is several years old now and not so efficient. Would like a mailer giving information on making windows part of the door security. In general you are still the best.

Ordered service and I received one keypad. There is no volume control and was impossible to hear in my room. After a bit of a runaround, I was finally able to get a second keypad installed in my room. Unfortunately the volume settings are still too low and it is extremely hard to hear. I'm stuck with the system as I signed a contract and the cancellation fees are too high to pay. The good thing about the system is response time is extremely fast. I would be much happier if I could get a keypad that I could actually hear the alarm on.

I am having two wood doors, with sensors, replaced with steel doors, and I needed to know WHAT the procedure would be to have this "change" take place, and I received it from "Kynesha" (spelling?) in the form of EXCELLENT customer service. She answered my questions, and she educated me on the process, and she provided great advice. Thank you.

We have been with BRINKS/ADT for at least 26 years. We have never had a problem with them. They respond quickly if the alarm goes off. Quick to call the other number if they don't reach us. Always pleasant if we set it off by accident. I would encourage anyone looking for a alarm company to use ADT.

I'm very pleased with my ADT home security. I sleep more at peace knowing I'm safe and secure. I'm also pleased with the camera use so I can look in on my home while I'm away at work, shopping, or at church. I have recommended ADT to my family.

I was attempting to change the door battery for our sliding glass door because it was not going off when we would open it. It triggered the alarm. ADT was quick to contact us immediately. I did what they suggested. I do to reset the alarm to clear so all is good again! Thank you so much for responding so quickly! I always feel safer knowing we have ADT.

I changed the battery in the motion detector. It cleared the error message at the control box, but not on Pulse. I explained this in an email. The response was to reset my password. I emailed again asking someone to actually read my message. The response was to cancel the password thing and ask me to call so they could reset the zones. I called and was told that it was impossible to reset the zones. The phone representative was rude and insulting. She implied that I was making it all up, even though I was reading to her from the email. She did, however, make an appointment for a service call. The service guy was great! He got everything fixed in no time at all and explained it all to me. So A+ for the service guy, F for the phone girl, and C- for the email people.

First call came on this past Tuesday that the motion in the hallway went off. The two alarmed doors did not go off so something was moving in the unit. Checked when I got home and nothing was array. Call came today with same issue. Will check the battery within the unit and if ok, then need to call ADT for system check.

Everyone I have come in contact with ADT has been very helpful. The person that put in my new batteries was a person that should be working for you for lifetime since he was very very efficient and pleasant.

I was having a problem with my system. The Representative on the phone really helped me with a faulty system. The system had to be replaced and when the Tech came he was so considerate. He explained his job and how he was going to complete it. He went over and beyond the call of duty to make sure I understood everything and what I could expect. I was really satisfied with everything. They did an outstanding job.

The experience has been TERRIBLE. First off the flyer represented that this was ADT which it was not. It was an authorized installer, which IMHO was not disclosed correctly and was inherently misleading. Second it said installation was free and did not mention equipment is extra. Third the installer comes to the house and basically jams the equipment down our throats by saying, "It does not matter. I am getting paid for this visit," and as I had given my credit card, I felt pressured to continue. All told I am out $570 because installation was not free (another lie) to have a security system when I had Slomin's already.

The salesman was very nice and explained things clearly and completely. The men who did the installation were patient in explaining the basic necessary items. Only problem, our installation got rescheduled three times. But when they did say they would be they called and were on time. Very satisfied.

I was the victim of a break-in/burglary on September 4, 2016 while I was out of town. ADT did everything they were supposed to do but because I had not updated my 'contacts list', I was not aware that the break-in/burglary had occurred until I returned home on September 6, 2016. I now realize how important it is to keep the 'list' up-to-date. Thanks ADT for doing your job!

The man sent to home to work on our problem, was the most knowledgeable person with a great personality. He explained what our problem was and answered all our question very professionally. It's nice to know there are people doing a job they are qualified to handle.

Changed the computer from old cell log-in to new one. Changed the system about 6 weeks ago. Tech did not update the computer to recognize the cell log-in. Corrected the problem.

We have been clients for over 20 years. Last year we discontinued our landline and so we had to get a wireless system. Now I am told we have 2 years left in a contract I didn't even know we had. I am told I have to either pay almost $700 to get out of our contract or sign up for a three year contract at our new home. We don't want security at our new place, but I was willing to continue until our contract is up. I am very unhappy concerning this situation!

After our 2 day power outage and phone issues a simple phone call solved all our problems quickly and efficiently. Not able to find our book and unsure of the meaning of the flashing code. We didn't know if we were protected and now we are back to normal.

I was quoted a monthly price of $40.00, which was to include all fees. I was never billed at that rate. I was billed at $40.00 plus fees. When the statement came I only paid $40.00. I was immediately harassed about the under payment. When I explained the reason, I was told that the difference would be reviewed and corrected. This happened again each month for 4 months. I just paid the whole amount due and remain completely hateful of your total lack of customer service.

We have used ADT in our house for 13 years and then here at our new place. Great to work with. Answers questions. We haven't had any issues with ADT in all the years. Great company!

I was very satisfied with the products installed. The installer was very professional and a pleasure to talk to. He answered all our questions, and made us comfortable with the system.

Ordered additional camera and wanted it hard wired into my current system, agreed on price then I was told there would be an additional monthly fee and I called to cancel to order 3 different times. Finally, you got the message!!

A few weeks ago I got up, and in somewhat of a fog, I opened the slider and set off the alarm. I ran and began to frantically press the buttons, but for some reason I thought I was doing it all wrong. Soon the phone was ringing and a very kind woman's voice asked if everything was ok. Yes, but I can't get the alarm to stop! In a steady voice she told me not to worry and she would walk me through what I needed to do. In less than a minute the alarm stopped and I was so appreciative of her help. Thank you!

Have been using ADT for just over three years now and am completely satisfied with the service to date. It gives my wife and I peace of mind when we leave on a weekend getaway knowing the house is secured and monitored. Will continue to use and advocate to anyone considering home security to shop here first.

Have been very impressed with the ADT response time on two occasions when the alarm was accidentally triggered. In both instances ADT was on the phone in under 30 seconds, and verified my responses to make certain the situation was in fact safe and under control. This system is something you hope you ever have to use, but reassuring to know that should you find yourself in a situation where you need assistance - ADT is truly paying attention.

My wife and I used to go to the beach annually. Leaving the house in trust to friends and neighbors. But with a series of break ins one year, that just did not seem to be enough. I called ADT and a rep came to the house and explained the services and available options. We picked the package we felt met our needs and have been a customer now for over 8 years now with peace of mind. NO REGRETS.

We tried to pay the balance of our account which was less than $2.00, but the bill pay system wouldn't let us do that. Therefore, it is showing that we owe money, but our monthly payment is already set. Please include the small amount owed in our next payment.

The technician sent for installation barely spoke English, resulting in misunderstanding. After installation, motion detector kept activating and when I finally got around to speaking to someone, I was informed there would be a $134 service charge. I have since disconnected the motion detector and will seek out another firm for service.

The gentleman who did my system was adam smith. He was very nice and explain everything. My system is simple and easy to use, it is what I wanted. I do not have a smartphone, I like my landline phones. I keep my cellphone charge up. Everyone I have talk to at adt have been nice. Thank you.

Our system has been in 24 years and we used it each time we leave home. A key was hard to make work anymore so had to spend $165 to replace it. Only complaint is a 4 hour window (8-12) is too long! Need to shorten it some. 2 hours? ADT employee arrived at 10 AM. He was clean, neat and personable.

The smartphone app is routinely inoperable. I've had several hardware issues with newly installed equipment and having to pay for hardware issues should be the responsible of the customer. I have regrets about signing a 3 year contract because my neighbors have the same level of service and they pay for less than I do.

I live in the country and it gets pretty scary sometimes at night. We have had our share of bad eggs in the neighborhood creeping around at all hours and I was jumping out of bed at every noise. Not anymore since I now have ADT. I sleep ever so sound without a worry of an intruder.

ADT is great, the only this is would suggest improving is the paperless billing notification. Lately there have been instances where I didn't receive the notification and was late on my bill. Have been with ADT for 6 yrs and recently this has been occurring time to time. Otherwise... great!!!

We have been very satisfied with our ADT system. The safety we feel with having it is good security. We are always treated kindly and respectfully on any phone call and the response is immediate.

When I moved to a new home, the existing system had to be upgraded and modified to work with the Pulse system. I was fortunate to have Ricky ** as my installer. He worked tirelessly to make everything work properly and to make sure I could use the system to its full capacity. Kudos to you Ricky!

I only set my alarm a couple of times. I usually always have somebody home at all times and those couple of times that I forgot thought I had an alarm set and walked in the door. Wasn't more than 15 seconds later I was getting a call which is good. No complaints there.

I recently got an upgrade to my ADT system which included fire alarm, camera, and connection to ADT pulse. We were away quite a few weeks this summer and it was very comforting to be able to check the house visually when I wanted to, to check on the comings and goings of folks checking in on the house, ands be able to turn table lamps on and off. Great service!

Experience has been good. Been there when needed. Any maintenance promptly taken care of as needed. Could use a new lawn sign as landscapers destroyed the one we had.

I have really had no issues with the system. My concern is that I have been a long time customer but have not received any benefits for being a long time customer. When I listen to the commercials it seems that new customers get a better deal and pay less.

The men who sold, installed and explained our new security system with cameras were superb. They were knowledgeable, neat and answered every question very patiently. I highly recommend ADT and their services.

I feel much safer with the ADT service. Whenever the alarm goes off I receive a phone call from ADT to make sure I am alright. Sometimes we set it off accidentally and do not reset it in time before the phone call. Once I got a call and was not able to answer, ADT immediately called the next number on my list. Glad to know there is such quick response from ADT.

Because of construction work setting off alarms, ADT called and we were able to cancel all calls and alarms from that point on. Very good and prompt solution to problem. All alarms indicators were set to normal later.

For some time we were getting calls about having a low battery. The yellow light also remained on. I replaced the battery, but that did not solve the problem. ADT sent a technician out. He again replaced the battery and all was fine for one week. After a week the yellow problem light came back on. It remains on constantly, but no one from ADT calls. So there we are back to square one and wondering if we need a new system?

The upgrade of our system to the Pulse system was done without any issues. Installer was exceptional and the new system is far superior to the older generic one.

Serviceman was prompt, courteous and fixed my problem. Would definitely recommend ADT to all my friends and family members. Reliable product makes me feel safer knowing I have this alarm system.

Had issues with alarm that wouldn't shut off. Took one call to ADT and in just a few minutes problem solved. Appreciate their prompt reply and helpful suggestions to resolve our issues. Have had ADT for almost eight years now and glad we have the service!

Very happy with the service. Had a problem with sensor going off every day. Called and they had a tech out quickly to troubleshoot and fix the problem. The ADT Pulse thing is a nice feature.

We feel much more secure with your system. I also feel that the installer did not take the proper amount of time to explain the operation. WE do not actually know how to use the remotes.

Installer was very knowledgeable about the products and explained everything in detail so I could make a rational decision. The installation went smoothly and efficiently and I was shown how to operate the system. I am very satisfied with how the system works and I also feel more secure in my own home.

We have had an ADT alarm system for several years and are please with the ADT service. What we need is an evaluation and estimate for new cameras for the front of the garage, front porch and back of the house. The old camera does not meet that need. The last time we had a ADT customer service rep visit was some time ago. Yesterday, an ADT rep spoke with my wife Jean briefly and said that he could provide information about new cameras, etc. I did not get his name. As I am working part-time and my income is less than it was, I would need estimates on the cameras. We have a large screen TV which could serve better than a laptop with a small screen.

Dana was the first rep who handled my query very professionally and courteously. She then connected me to Kirby in the Pulse dept who too was very articulate and polite in handling my questions. Other than the wait time in getting to a rep, I would recommend having more accurate options so that one can get directly to the correct department. Overall, I am pleased with ADT services and feel secure with them.

Calls to the service center have been courteous and explanations are clear: however, the fixes do not always solve the problem. Example, the motion detector error stayed fixed for ONE DAY, and then it reoccurred. This is not our first experience in having a "Temporary solution" with hardware.

I recently needed information on how to resolve a technical issue with the alarm at my residence. The service tech was able to provide me what procedures to follow that I could clearly understand.

My problem turned out to be a very simple issues but the tech was very patient with me. He talked me thru the process and never made me feel foolish. He was polite and I couldn't be more pleased with my experience.

My mother turned on the heat early in the morning when it was cool. The heat strips caused the fire alarm to go off. It worked perfect. Except she could not remember how to turn off the alarm. The alarm company also called us. The fire department showed up. I guess practice makes perfect.

When I called and set up the appointment for installation, I was told that for all we needed, there would be no charge except the installation fee. I was also quoted a monthly fee of $46.99. When the techs arrived to install the system, they immediately installed the control pad and then proceeded to make a list of all that we needed and then break down the cost. To get "all that we needed" would have cost about $3500 extra. After telling them we couldn't afford that, they "called their boss" and texted their boss and finally got it down to an additional $450 (big price drop - big surprise!).

We have had ADT for around three years and love their equipment and service. If an alarm goes off, they call you right away to make sure you are safe. I recommend ADT to anyone that wants a safe home. Excellent products and service.