ADT Reviews

An alert was sent to my wife Kim ** clearly stating the issue. I was at home and the signal for the low alarm was going off. The phone number to call was on the display. I called and the response was clear and concise.

The gentleman was very friendly and polite and did the work quickly. The appointment was made within a very reasonable amount of time. Also, the man who came arrived on time and he called when he was on the way.

Very pleased with professionalism and efficiency of technician. The problem was resolved quickly. There was a problem with the indoor and outdoor cameras losing power from the wifi source. The wifi extender was moved to a new location and there have been no interruptions.

ADT Service is beyond good. Every time I call the person at the other end is very helpful and courteous. The monthly charge is well below the average. I feel it is a good buy and especially the peace of mind.

It's been great with ADT. I know that I can turn the alarm on and go away and be safe. I had a problem because even though I had my system turned on locally, they weren't receiving the signal at ADT. Their technician got to checking all the wiring and everything and fixed the problem so I was grateful.

I am very pleased with this system. I never have any trouble arming it in the evening or disarming it in the morning. If there is an alarm event, the monitoring office calls promptly to see if there is a problem. This is not a problem that happens very often.

Overall, I value and rely on ADT and my service. The only issue is that while the RasPlus works great once you get it to work right, it is not easy for the average non-commercial customer. I use your service for my home. It is a tough thing to get my PC's enabled to use RasPlus unless I call for support. I am not a neophyte with computers.

My consultation and installation was excellent. I was treated with respect. My questions were answered professionally. I am very satisfied with my system. The time-frame I was given fit my schedule perfectly. The technician arrived on time and finished ahead of time. He explained the system, showed me how to test it and set it. Thanks ADT.

We have been very satisfied with our ADT plan offered in partnership with USAA. The representatives on the phone are always very helpful and understanding, and the switch to an alternate phone carrier (e.g. phone land line versus internet service through the cable company) was handled seamlessly. Automatic payments make the service almost invisible. We would recommend to our USAA friends.

I have had the service in my house for a little over 13 years... I would recommend to friends. Thankfully no real emergencies, but we have had "alarms" and they are very quick to respond and check on us! Zero complaints!

I am very satisfied with ADT. My wife feels safe and I don't have to worry about her when I'm away from home. We both feel safe during the day or night knowing that ADT is on the alert. I would definitely recommend ADT to friends and family.

Very professional, answered all my questions, replaced old with new, arrived on time, wasn't rushed. Covered everything I needed to know about the equipment and what other products and services ADT offers. Most of my neighbors have ADT are pleased.

I feel saver in my home these days. I never received my $100 Visa card that my tech said I was entitled to. I would recommend your service to a friend. You might tell people who call you that they have to purchase the equipment.

Always do a great job. If they make a mistake they always make it right and make sure you are happy. My family loves 'ADT'. Make adt your choice for home security. Add the new ring door bell and other items from ADT.

ADT is great once you get to know phone numbers, people, etc. But early on, you can feel afloat with no paddle. When you answer an ad, you never know where people are coming from. Closer contact and more detailed contact info. would be appreciated. The product is good but after installation could be better.

Great experience. I have no problems. The customer service is very helpful and knowledgeable. The equipment is easy to use. I would definitely recommend. I feel very secure and safe knowing ADT is now a part of my security team. The service is quality and it was highly recommended.

I have no complaints. Only one thing that has happened this year is my bill went up some and I called and asked why? No one called me and I did not receive any notice in the mail. They took that charge off. My bill is automatically deducted every month. Then one month for some reason my bill was ridiculously low and the next month it caught up for some reason? Told them that can't happen again as I am retired and live on a budget.

Keypad went blank and could not read them. I call for service and services tech, came the same day and replaced the pads. My system is like new and is over 20 years old. ADT Is the best company. I would not have any other company and I do recommend them all the time.

ADT and their representative did a great job with the install. They have been wonderful the few times there was a false alarm as we adjusted to the system. This is my third home with an alarm system. The second home had a different company's system. Glad to be back with ADT.

We had put the house alarm on and left the house. We had to come back in and somehow the alarm went off. We disabled it and then put it on and left. Within minutes someone from ADT called the house and then our cellphone to made sure no one had broken in. We are pleased with the great response and service!

The tech, that came to my home was very polite. And he test my system to the max... I most definitely will tell friends about ADT. He tested all my doors... and set off the alarm to see was it working properly...

ADT came to install our new system in our new place & did an outstanding job! They got everything done in a timely matter. We have been with them since 2005. They are great to work with & easy to talk with. I would recommend them to everyone.

Cable service was having major problems with reception. After several visits from techs, the higher level of tech and he determined that the Pulse box was the culprit (it was flashing red, indicating it was not working properly). He unplugged the unit from the internet box and service was restored. After he and the online ADT tech conferred They both agreed the pulse unit needed service (it was flashing red) and arrangements were made for visit from an ADT tech. Upon arrival, without examining the unit he pointed fingers at AT&T and said it was their problem and they had screwed up by unplugging the unit. I had to become firm before he paid attention and examined the problem. In the end he stated that the pulse unit had been placed too close to the AT&T equipment and moved the pulse unit. It appears to have taken care of the problem.

I have had ADT service since 2000. In that time I've been broken into 4 times. In every instance ADT handled the situation as well as I could have hoped for. One of the instances occurred when I was out of town for 2 weeks. And I was notified at my remote location (it required some "tracking"). And my local contact notified by ADT made emergency repairs that kept weather and animals out of my home until my return.

Very pleased with ADT. I have been with them for a long time. ADT has always there to make my home safe. The service person lives in the area of my home, just let the office know and he would be there if needed.

After a year of ADT, I've been very pleased with ADT security, especially Pulse home automation. I've received quick responses to all inquiries via telephone. The Pulse system is exactly what it was advertised to be, i.e. a scalable portal to full home automation controlling lighting, cameras, doors, thermostats, etc.

My experience couldn't be better. Have had a number of mishaps and ADT's response was great. They notified me and the proper authorities when needed and always verified if there was an alarm. I for one that am very glad I signed up with them in the first place and would do it all over again.

The gentleman that came to our door was very respectful and polite. He explained where he was from, showed the ID and was very knowledgeable about the alarm system. Explained different plan options and we agreed to take the service. The gentleman that installed the alarm system was just as respectful and polite. We are very satisfied with the alarm system and would recommend it to a friend. Thank you ADT.

I absolutely love ADT!! I have always had quick response, helpful, courteous customer service. Never have had any problem!! I feel safe and secure having ADT monitoring! Thank you for stellar service!!! Happy holidays and Happy New Year!

The information on my cell has been very helpful and the support on replacing battery is really helpful!

Leaving one night from work, I noticed a car following behind and turning off and on their head lights to high beam. Unfortunately I drove to my home and they did too. I live in the hills of Devore, a very desolate and isolated area. I hurriedly entered my garage, where they proceeded to knock on my door and ring my door bell. I had 911 one line and ADT on the other. I was scared out of mind, for I leave alone. ADT quickly responded, sending the sheriff officer. The suspect were found at the corner where they were apprehended. I have been a customer for many, many years.

I've had ADT for many years now. They are quick to respond to alarms and excellent customer service. I feel safe always and have full confidence in our system. I would ABSOLUTELY recommend ADT to everyone! Thank you for giving us peace of mind at an affordable price! I will be a long time customer.

I feel comfortable going on vacation for eight weeks knowing that ADT is babysitting my home. I feel great knowing when I am asleep that ADT is watching over me. I feel great knowing that ADT tells me the coming in and out of my doors. It is a great feeling having ADT watching over me. I am safe with ADT.

We have used ADT for years, in Glendale, Peoria, Surprise and Gilbert. The monitoring site has always been reliable. We have never had an issue with ADT. When we had a question regarding a piece of equipment, their support site is easy to make contact with and they are ready to help until the problem is solved. We plan to remain a customer for years to come.

I'm happy with my alarm system but I never receive my $100.00 gift card I was promised. The service is great and I was happy with the installation, which was a little long but overall, I'm happy. I would recommend ADT to friends and family as long as they hold up to their end of the deal.

I have been a ADT customer for about 10 years and couldn't be happier. Every night or when away from home I rest assured someone is watching. ADT monitoring is 24/7. My system is a basic doors, windows and glass breakage. I asked the installer to install a smoke detector in the house and had a heat detector installed in my garage and another in the attic near the furnace. I get a discount from my homeowners insurance but would be a ADT customer even without the discount.

The motion in the outdoor kitchen is very sensitive. The wind was blowing and it was going off. I had to leave my system off. Even when I code it and press stay. The alarm goes off. I do not know what to do. Other than that we like our system. Thanks.

The customer service rep. was very helpful and understanding of my needs and was able to accommodate me. My hat goes off your this young lady. She was very helpful in helping me to resolve my issues. I've been with ADT for years and will never switch. I will also recommend the services to all of my friends.

I have had a great feeling of being safe with ADT. I have had a few issues (my own experiences with setting of my ADT alarms) and the ADT representatives were so helpful and understanding. They were very helpful and polite too and walk me through my problems. What great team. They are very understanding. Also the person that installed our new system in our new home went above and beyond installing the system. What a great experience with him. He is the BEST!!!

I have not really had to call ADT regarding my service except for 4 times. Each time I called I was greeted cordially and made to feel like I really counted. They resolved my questions immediately with just the one phone call each time. Love it and have had ADT for over 16 years at various residences.

Emailed ADT regarding the above problem. Received a quick response with directions to get them working again. Followed directions and pronto I got them to work. Very happy with ADT. Always there when needed to resolve a problem whether coming to the house or over the phone. Thank you customer service.

I will recommend ADT to others. Our technician was Donald. He had great personality, patience to teach me the system. Put ADT on my iPhone. Great young man. He drove from Miami to Fort Myers for our appointment.

I am a very satisfied customer. With my ADT house alarm system, I feel very safe both when I am home and when I go out. The price is a good value and I'm content with everything. In the future I may expand to more options that are available, but for now I am going to just keep things the way they are. Never had any problems with the operation of the system. It always works and is great security in this day and age.

Our caretaker accidentally set of the alarm. My Husband and I were out of town. The Representative from ADT stayed on the phone with us until the system was reactivated and everything was secure. I appreciated the fast response time.

The service people sent to our residence have always been courteous, considerate of our property and good at explanations. It would be nice if quarterly we were informed that our system has been checked somehow and is working fine. We assume it is, but do not know for sure because we thought we had service for 3 more months than we really did in the beginning!

I have had ADT as my security system for over 20 years. I continued using them when I moved from Tennessee to Texas four years ago. I would recommend them to my friends. I have always had wonderful service from them. Highly recommend ADT.

Chris ** our sales rep has been terrific!! We have been working with him on several properties for the past year and half. I believe he has completed about 7 properties for us. The techs that install have also been great.

My niece had ADT and she would get $50 off of hers if some other people took it. She has little children, she's by herself off and on in the night because her husband has to work. So, I took it and I've been very pleased with it. At times when my alarm has gone off because it was still on and I've gone outside, they'll call and say everything's been canceled. They've been pleasant and courteous. I like security for the doors which has a motion sensor. The one holdback is there are others that are coming out that are more reasonable, and as I look and see the rating, they're rated very high. But I am happy with the ADT.

I really enjoy my system. Feel secure when I go upstairs to bed. Lets me know I can rest easy. The installers were great and friendly... Explained Everything to me. I have recommended this system to my friends. I really do love it. I really do.

I have been with ADT at our family home for a little over 4 years now, and we have yet to have a problem with their system. Granted, I'd like a new upgraded keypad, this company hasn't raised my monthly price in the 4 years since I signed up. Love that I don't have to renew contracts, and haggle over price hikes.

My home in Clarksville, DE needed the wireless unit upgraded. A 4 hour window was scheduled. Much to my surprise the tech was there early in the window and was done in no time. He was a real nice guy, I enjoyed talking to him. Very professional as well.

Not a long wait. Very knowledge help at ADT. Solved my problem quickly. ADT always does a wonderful job, I have very few problems. I highly recommend ADT. I like the fact that I can also use my phone to adjust the heat or cold in our house, and check to see if the alarm has been set. I'd like to see with ADT a device that tells you if your garage door is closed and your front door is locked, that would be great.

I have been using ADT since 1987 and have always received the greatest in servicing and monitoring!!! I can unreservedly recommend them to anyone!!! Everyone I have dealt with have been helpful and very customer oriented!!! I have never had a serious problem in all these years!!!

My indoor camera was not connecting to the network. The ADT agent attempted to fix the problem, but the camera will be replaced. The agent was very professional and courteous and tried the various methods to get the camera operational.

Installer was very polite, knowledgeable, and knew the products well. He made helpful suggestions on additional products to add to our system but didn't pressure sell anything. He explained the system thoroughly and demo-ed the system before leaving. A very pleasant experience.

My dealings with ADT while installing a security system was really very good. The technician that installed the system was extremely courteous, very knowledgeable and easy to understand. His instructions were exact and easy to put into operation. We are very pleased with the company and the system.

Have not had any problems. Have had good communications with their staff. Cost is comparable to the service we are receiving. Have received phone calls right away when the alarm went off (I opened a window to clean and did not turn off the alarm).

Contacted ADT in regards to installing a camera for my residence. Pleased with the service and recommendation provided by the ADT technician and the follow-up support he provided. Brian ** gave excellent customer service and support. Reduced the required word count for this survey!!!

We called for a password issue and for adding some names to the list of people to call. We had an Excellent customer service and advice. The technician was able to resolve our issue and explained well how to change our password. Thanks!

I would recommend your service to a friend. Your associate was very professional and friendly and helpful. This is my first experience with this type of service. Not sure I really wanted it. Now I am glad I have it.

I've been waiting for months now to get my window stickers for some extra security. I called yesterday again to get them. They said that they would be there that day or the next day which is today so I hope they do come.

I am VERY happy with my new ADT home security system and I owe it to the great customer service I received. From sales to installation the service was very friendly and professional. I was impressed how knowledgeable and considerate my salesman, Sam, was to my specific needs. The system is great and I love that I can have live camera views, turn the system on and off, and answer the door all from my phone. My kids have no trouble using the system and we haven't had any issues getting Sam to help with follow up questions or add ons. Overall, this is a great system and my experience with ADT has been excellent. SO GREAT! Thank you Sam and everyone at ADT!

No matter what time, day or issue - always resolved right away. I came in late one night and was very tired. I put in the code incorrectly. I did not recall what to do. I called ADT and the tech was very helpful. They told me what to do. I did what was told. The alarm system was reset and I could sleep without any worries.

Yes I would recommend a friend and have many times for when I need someone to come out and see what is going on they are here. My grandson is cover by ADT so I have had others come out to get me to change and I will not do it.

Received indication on the alarm keypad that the CO detector was indicating a trouble signal. Called ADT and a service technician was scheduled for that very day. Technician notified me by email that he was on his way. Arrived, checked both CO detectors and found that they had "aged out" and needed to be replaced. Replaced both and was done in about an hour. Alarm was back to normal operation. Absolutely excellent service.

I have had the ADT Pulse system for 1 month. I am very pleased with it. I especially like using my smartphone to activate the system from wherever I am. I would strongly recommend the ADT Pulse system to my family and friends. It is easy to use and well worth it.

Excellent service. Never had a problem in all the years we have had the service. Never leave the house without arming the systems. Feel perfectly safe whether we are gone or at home. Just like the commercial (they are always there).

I had forgot my password and was locked out of my Pulse account. The representative was very helpful in getting me back into my account and changing my password. Very professional, stayed on the phone with me and walked me through every step.

Recently I inquired about possibly getting a lower monitoring rate for my 89 year old Mother. She is 89 years old, lives alone since my Dad's passing in 2004 and is seeing signs of declining health. She is always telling friends and family members she is not afraid as she has her ADT Alarm System and her "Emergency Alert" necklace. She, as well as I, am on a fixed retirement income. She said to say "Thank You" for helping us both out with this.

I feel very safe having ADT. When we first had the service we weren't used to it. We left a door open with the alarm set. ADT called our cell phones within 1 minute. Very punctual and efficient. I will recommend to my friends and family. Thank you.

I think our system is a good fit for us. It monitors the heat & carbon monoxide levels in our home. After a little learning curve it's an easy system to use & teach the family how to use. The staff is easy to work with as well.

It's perfect and the tech that helped me was so very sweet!!! I wouldn't chose any other company. I loved how they explained every detail and the whole set up. They done all they could to make sure that it was set up where I wanted it, and went to the extra mile to make sure they left me happy.

I wanted my internet source for ADT moved from one room to another room. The technicians were very professional and their workmanship is top notch. In no time they had it rewired and moved to the other room. It looks like it is part of the house now. They hid the wiring making this look great.

I called ADT for a replacement sign. Immediately the representative knew what I wanted and why the replacement was necessary. I explained to the representative that the paper delivery man had damaged my ADT sign and that I had call the Atlanta Journal Constitution and reported the action of the delivery man. The ADT representative was very professional and understood my problem and stated that an ADT sign would arrive at my home within the next few days.

The ADT Team dispatched to my home were organized, courteous and technically proficient. They installed cameras around my house and Mancave in record time! Just a great group of professionals that I would readily recommend to friends and relatives planning to use ADT products or services. A Satisfied Customer.

ADT cares about people, family's that is why our family loves ADT. ADT believes in securing family's and their homes. Our family would also like to Wish you and Yours a Safe and Very Merry Christmas and a Wonderful and Prosperous New Year. God Bless.

We enrolled with ADT through USAA Insurance about 40 years ago. In addition to 9 moves with very smooth ADT relocation, we currently have 3 homes with ADT Security Systems and are very satisfied. I also used ADT in warehouses and offices with great success.

If I didn't like you, your company would be fired by now. All of my referrals are for ADT. Only one disappointment. You don't service or cover zip code 04773, Saint David, ME where I have a new property. Don't do that...

We are sure that we are safe from fire, CO2 and break-ins. This is a reliable company and they are always available to help. We have had this system for years now, and it has never failed us yet. It is always reliable. Thanks ADT.

My security unit was not connecting to ADT central. One of the operators set up a technician visit. He came when he was scheduled, checked my ADT devices, found the problem, replaced malfunctioning equipment. He was polite, informative, efficient, knowledgeable. Couldn't have asked for better technician or service!

Where do I start? It's absolutely terrible. I don't know why I spend $800 a year for this service. All I wanted was to know about customer service. You suck. I can't stand you. I don't know why I have you. Home Depot has such a better customer service. I might as well just go and buy one of their remote and I can look at the cameras off my iPhone.

Justin **, your installation tech did an outstanding job. He was personable, friendly, articulate, and explained each step so that a septuagenarian such as myself could understand and operate the system with no glitches (a word whose earliest known written appearance was in a John Glenn's "Into Orbit", a account of Project Mercury). My sister is a customer as well and is equally pleased.

ADT has been a good, reliable company to do business with. They alert us with the least little thing. We are very satisfied customers and have every confidence in them. We would recommend ADT to anyone needing security. They are very reliable.

ADT offers the best service by far. Other companies have good options, but ADT is the one I'm most satisfied with. I will surely recommend ADT to my friends and family. I especially like the fact that I can access my home cameras from anywhere I'm located at.

The sales rep was courteous and professional. The installation rep was the same as well and was able to get everything done in a timely manner with no issues. Received a follow up call to make sure everything was working the way it should be as well. Haven't had any issues with the security system and things are running smoothly. Really happy with the products and service, thank you.

Leaving the house one day, carrying packages I set the alarm and thought I closed the door behind me. It was very windy that day and when I closed the garage door and proceeded to go shopping. I didn't get too far when I was called that our alarm went off. I explained to the agent what I believe happened but drove back home and that's exactly what happened. I called back ADT to confirm my suspicions and thanked them for being concerned for our safety. I always use the alarm and never feel afraid of coming into the house and feel secure with ADT alarm system. Thank you.

I have had ADT for many years, here and a previous address. Though we have never needed the system in an actual emergency, I know how well the system works through testing and experience. The equipment is streamline and state-of-the-art. As a retired former employee of ADT, I've worked closely with installers as a salesman and learned to appreciate its effectiveness. We use the system everytime we leave the home and are fully confident of its integrity. I recommend an ADT System for everyone in their home or apartment. One cannot sacrifice peace of mind.

Very helpful, only small complaint was that it was a little difficult to reach a live person. I don't remember it being that difficult in the past. Not a huge deal but still a little more time consuming. However, once I did she was very helpful, knowledgeable, and friendly.

The initial installer did not install the cameras correctly. The cameras came loose from the wall and I had to reinstall them myself. The pulse box constantly needs to be rebooted. The second installer that came out to install the wifi booster was extremely professional and customer service representatives are always helpful and courteous.

We bought a new home and selected ADT (previous company) for installation and service. It was prompt and according to our specs. Service and response has been excellent to date. We have had a couple of accidental alarms and ADT has always been prompt, efficient and courteous. We haven't had any issues to speak of and all our questions have been answered or resolved very promptly.

I was checking the battery on one wireless connection when the alarm sounded. Within minute I got a call from ADT about the interruption. Comforting! Next time I will call ahead of time so that will not happen again. Thanks ADT for your coverage of our system.

I have been a customer of ADT to secure and monitor my home since 1996. ADT installed the system which started out as the basic home monitoring system with a motion detector, a smoke alarm and 2 door contacts. I have since added motion detectors. But basic system has been reliable. And there is no better monitoring staff.

I feel safe and comfortable knowing ADT is on my side. I love how they send text, email, and calls you if alarm goes off. You know in seconds if an alarm goes off. Also they have cameras which is fantastic. I highly recommend ADT to anyone. Very professional.

The guy installed new equipment from ADT and took away my outdated stuff. He was great, easy to talk to and answered all of my questions. He was very neat with his work and explained all I needed to know about the equipment. Took the old stuff away.

I have had a positive experience, Customer support is very nice, reps always call if there is an alarm, to make sure all is well. I have been with ADT since I've been in my house over 11 years. I recommend ADT to all my friends.

We had a notification of breaking glass while out shopping. We expected a package delivery. At the appointed time for delivery the alarm was set off by a barking dog. Handled well; quickly and professionally. This is why I keep ADT - well done to all.

We were awaken at 3:00 a.m. from the alarm company inquiring if we were ok. The sensor on the garage door went off and we didn't hear it. They alerted the police who responded immediately and did a walk through in and outside. All was well!

Anytime I have a question or a problem, I can call and get real help instantly. When one battery was worn out, they sent me new batteries for all of the devices to be sure things worked properly. When the new windows were put in the house they came out and installed new sensors. Could not ask for more.

The monthly payments are very expensive. I'm considering to close my account. When I start with ADT the monthly payments were low. Is there any way that you can low the monthly payments? Besides that I consider the service as excellent. Thanks.

We used an authorized ADT dealer. We received 2 exterior cameras, 11 sensors, 2 key FOBs, and 2 sirens for about $400. That's a fantastic deal. The installation went flawlessly and the technician was the best. He answered all questions and was very courteous. The peace of mind you get with this system is way worth the cost. The ADT pulse app is awesome. We can constantly monitor from anywhere. Everything looks great and we honestly couldn't be happier.

ADT technician set up a Vista20 alarm system already installed in my house. He added ADT cellular monitoring and ADT Pulse equipment. All the ADT services are excellent, especially the ADT Pulse. The technician then tested everything. It has worked perfectly, no issues. I even tested it myself a month after the install, still works flawlessly. Love it!

I have had ADT for a number of years, and I have no problem with the system. When I have had to contact Customer Reps, I receive courteous service from all that I spoke with. Keep up the great service ADT.

We have been very satisfied with ADT, highly recommend to all. Have used this service for about 3 years, and happy with the company. Had an update about 1 year ago, added something and all is working great. Anytime we have contacted with a question all were answered satisfactory.

We have had ADT for a few years and really like it and have actually recommended it to a few people we know. If we have ever had an issue we call and get it quickly resolved. Using ADT makes me feel safe and secure knowing I have the protection of a security system.

I spoke to two people from ADT regarding the low battery reading. I was told I needed to get a new battery. I did that. After 48 hours, nothing. It turns out, my wall switch in the kitchen that the battery is connected to, needed to be reset. This the first thing customer service should tell you to check!

We are totally happy and feel much safer now that we have an ADT alarm system installed in our home. Would recommend this to anyone. I can't believe we waited so long to have this alarm system installed. The installer was very knowledgeable about his product and was very helpful and informative. Thank you ADT.

This is the first time in our lives we have had an alarm system, then again back in the 40's, 50's etc. People went to bed without locking doors. Sad to say humanity has advanced so far and so lucky in the lives we have but... we also have seen very bad things happen to good people and in the name of self preservation we accept what was is no more and have A.D.T. as our "home guardian". Thank you A.D.T. P.S. The system works perfect. I know... I have set it off a few times and believe me the old eyes open faster in a heartbeat. Ha ha.

I love the feeling of being safe and having the ability to see live camera shots since we have 2 fury babies at home. The automatic notifications are so helpful. Customer service is always knowledgeable and helpful. The state of the art equipment is easy to use and always up to date.

Made numerous attempts to cancel fraudulent contract. Company provided non-working fax number or fax number that played Island Music and then disconnected with no fax tone generated. Installer generated electronic signatures on the contract of an incapacitated individual who was not present during the installation. Manager Michael ** failed to call back. Other phone operator refused to connect me with a manager.

I got the ADT package which includes television, alarms, and thermostat which we would be able to control. The installation crew put them up for us. However, I can't see the camera feed on my cellphone more often than it should. It is inconsistency and is a pain in the neck. I've had people coming out, saying they've fixed it and even replaced one of the pieces of equipment, but the problem continues. It's just not worth the hassle.

So far I'm happy with the ADT service. The installation technician was courteous, did a thorough job. Cleaned up after the work was done. I would like someone from ADT to call and follow up with new customers though, so far no one has followed up yet.

I have had ADT services for at least a decade now. The services have been great. Whenever there has been any type of issue the company addresses it and corrects. I am a happy customer and will continue services as long as the company stays consistent.

The package that we have now with ADT is wireless. The company changed it over for us about a year ago, and it has remote arming and disarming. It works when the doors or the windows aren't locked. The installation team had good people who also explained how to operate the system. I've never had a problem with it, and it's always there when we need it.

I've been using ADT for about five years and I've never had any problem. I called them to ask if they could send someone out and put a whole new system in. The guy who came was very knowledgeable of what he was doing and he had suggestions that made sense. He went about his work very carefully, cleanly, and was through in two hours. I've got not only the security alarms but also a camera in my living room. I've also got something that's sitting on my desk that's got information on the inside with ADT and then another one on my counter in my kitchen. I'm very pleased and satisfied with it that I wouldn't change it at all.

I had talked to customer Loyalty to try to get comparable pricing and equipment after being with ADT for about 15 years with current home and another 5 with the house before. The Customer Loyalty department treated me well and set up a service call saying that they would add a motion sensor to my system along with the ability to control my alarm through my phone. Pretty simple request and very much in line with other companies offerings. I'm not trying to get extra stuff or special treatment. Just trying to stay with a company.

Have had the same issue multiple times over the past 3 years with my alarm system. ADT has been to my home 4 times in the past year to try and resolve the malfunction without success. The last visit occurred on 12/09/2016 - ADT sent their "top guy" and "if he can't fix it, no one can." He went through the entire system and said all was working fine but he would replace the patio door sensor again (4th time) "just in case." Alarm continues to malfunction and I have to bypass two areas to be able to set the rest of the system.

I got a home security plus a camera from ADT. I also had upgrade from them when they changed my box, which was an old one. Their technician was very professional. They have good service and applications. I'm satisfied with ADT.

I've always been greatly satisfied with ADT's services. I had ADT in my other house and when I moved I had the system which included a motion detector and the door sensors put in this house. It was an easy installation. The installers did what they had to do and that was that. And any of them that I dealt with were really nice. There's this one guy who came here a couple of times when a transformer blew and he replaced it. Another time when the sensor got loose on the door, he fixed that. I have recommended ADT.

I have a vacation home out of state and chose ADT for monitoring. I purchased their Pulse system with exterior cameras and the ability to open and close my garage doors. Worst system you could buy for a vacation home. If you lose electricity for any amount of time you have to reboot the ADT system. That is not possible on a vacation home and there is always some sort of electrical interruption every month or so in the mountains in Colorado. I found out that electrical is not the only thing that requires a reboot. When they update their system which they have done a couple of time recently the system also goes offline. The last time the ADT thermostat was in heating mode and lost internet connectivity, and the house was 98 degrees when it was 10 degrees outside.

I have ADT's security system and their services is fine, so far. Their sales rep was a very nice young man. I think he took longer than he probably should have, because he was talking a lot, but it's just because he was very personable. Then the installer got it done. I would recommend ADT.

ADT works great for me. I've had them for 20 some years and I have switched to the wireless about a year ago so I can do from my phone. I love my new wireless system and that's the bananas because I can arm it and disarm it at any place. I used to have a keypad but not anymore and I do have window and door connectors and three motion sensors. I've called up ADT with questions on how to change something and they've been very helpful. I haven't had a serviceman any more than about three times in 20 years, but whenever they'd come, they've always fixed my problem or question. I had a battery out on my panel once that's in the front closet and then one time they came to install the wireless, remote system. They're always good, competent workers. I have no criticism at all, no negative things to say, and so I'm very satisfied.

We bought a house that had an ADT system in it and we continued the system. We've had several alarms and the staff was very helpful and patient with us. Sometimes, we’ll forget to take the little remote with us. We have to rush in quick after we open the door and set off the alarm and put in our code. I appreciate that they have a telephone call instead of a voice call that says that our alarm went off. So, it’s been very workable. When we called ADT with questions for clarification and training us, everyone’s always been very helpful. All in all, our experience with them has been good.

Our ADT system works and I'm happy with it. In about 10 years’ worth of time, we haven’t had any trouble. When I accidentally hit the panic button on the keychain, it became a good test because the police came before I could get back to the house and shut the alarm off. So, they move quickly when they see that happen. Also, we've had a break-in and when whoever broke into the house heard the alarm screaming, he hightailed back out of the house. We had one unit go bad but ADT came and fixed it. Everything was done quickly and coolly.

Customer service did very good when I’ve had ADT come down and replace a sensor. We kept changing the battery on it. It kept telling me I had low battery. The installation of the new sensors was great and I’m very happy with ADT. I've set the alarm off a couple of times and then they were on the phone right away.

I have this company for 7 years. It never fails every time. I accidentally open the door or window the alarm goes off and unfortunately I do not set off fast enough. They call me to make sure I'm OK. I also have the hand device. Never fails me. They even gave me a new battery. I'm very very happy with ADT.

I've been satisfied with ADT's service so far. Their techs came in and put the box on the thing, the sensors on the doors, and windows, the motion detector in and the system online. It works and as long as it does, I'm happy here. The installers were outstanding.

Put on hold for 20 minutes. I had a simple question about the system as we were using it for the 1st time. Have not used it yet because scared of it. Tech person came to repair installation. He answered our questions so we will try again tomorrow.

The gentlemen arrived on time and announced that they were to install ADT home security system. The men were neat and cleaned as they went along their business. They explained as they went along. Even though I felt I was not completely comprehending everything at the time. Information they left with me in the folder helped.

We had ADT at our previous house in Sterling and we carried it over to our next home. It was installed in October 2007. So we've had them for a long time except for about three years when it was Brinks before they merged back since the mid-90s. Our service package has the regular security features which include the fire emergency and the police. We also have the window breakage but not the motion detection. We had some issues with the house when one of the sensors had gotten jarred to where it wasn't reading the door. But they sent a person out and fixed it in about 30 seconds. Overall, they provide quality service at a reasonable price. We've been quite happy with them and have actually recommended them.

The installation technician intentionally broke the existing hardwired ADT system at my house. Then he claimed he cannot make it to work and I have to use new wireless system. He then tried to sell me devices which I need to pay over $2,500. I denied it so I ended up with a system only covers part of the windows and have only one panel which basically is useless. This is the worst in house shopping experience I have. This company only wants to sell you devices and let you pay more. It doesn't care the security of your house at all!

The installer tried to upsell by asking me to sign a protection plan without explaining the cost. $3,006 more! The control panel. The security advisor/installer put the control panel in the back room office where you can't hear it or get to the unit in a time. He said it was the only place due to the phone line. This makes the alarm almost useless.

The agent lied to me when I specifically asked upfront about termination policies. She said I could cancel the policy anytime and didn't reveal termination fee. They can lie anything to rip a big chunk of money off you. Each time you call customer service or loyalty department, you get different answers and they never get back to you if when you leave a message. I have had many services as I frequently move to different state. This is the worst available.

I'm extremely impressed with the customer service already. We are setting up an appointment in February with ADT also for even more security. The gentleman who installed the system for us was knowledgeable, kind, and helpful every step of the way. He had great advice and answered all our questions. We called ADT after we came home from a trip to all our doors open and all our animals gone. Thankfully we got our animals back, but we aren't taking any more chances, so ADT was the way to go.

Had a great experience with the installation team on 11/29. They were thorough and explained the system to my husband and I. I didn't realize what the additional costs were going to be, so I was a little taken aback. They did ask for my approval before any work was done, it was that some of the additional costs were not mentioned to me when I made the first initial call for installation.

The customer service people were very helpful in answering all my questions. The installer was very friendly and efficient, and helped me feel comfortable with the new system before leaving. I appreciated having a week to get used to the system before making it active.

We had Brink’s before then ADT bought it and we kept it. The service has been fine so far but I had a problem. The alarm kept going off and said that there was an emergency. I called ADT and the girl on the phone told me to look at something but I couldn't. It was like she was talking about a different house than I was in. She then said that she'd report it and that they'd try to fix it. But then the issue fixed itself. That was the only one we've had. However, I'm not thrilled that it's getting more and more expensive.

We've had ADT for some time now for our office and our homes. I availed all in their package like security, digital keypad and interior motion detector, and it's been working well. Their sales representative has been very good. He's a nice guy and always very prompt. Whenever I need him, he's right there. The installation team has been very good as well. They've been able to do whatever we needed to have done. They've been very efficient, knowledgeable, and they clean up after they made a mess. I'm satisfied with their service.

Every person on phone and installer were told ahead of time that we have Straight Talk home phone service. After install told us it couldn't be used and monitoring went from 29 to $52. Your credibility is zero. Hope we get our credit card refund soon on extra charges. Wife and I are left with sad sick feeling on ADT. Our Home8 is much better for our needs.

There was one incident a few years ago which was really bizarre. I called ADT immediately, but it ended up being someone that called from their personal phone and said he was an ADT representative. The guy said, "Well, what's your address?" And I said, "Well, if you have my account you know my address." We didn't know if it was an ADT guy or not. ADT called the police and had them double check our house. I said, "Okay, this is a little freaky." But the ADT customer service people were extremely cautious about the issue, so they went above and beyond. Plus, the technicians have been fine. We had some sort of upgrade done and they were great to work with. The system works fine. We're satisfied, and have had a great experience.

Overall, a wonderful experience. Customer service on the phone to set it up was a breeze, very professional and courteous. Installer Derrick went beyond world class customer service while installing, training us on the keypad and explaining how everything works. Highly recommend ADT and if you're lucky enough to get Derrick to install, tell him Ben says hi.

I got ADT's overall security system and the remote that I use to open the door. I recently had to upgrade within the last year and a half. The technician that came gave me the support and the knowledge that I needed because I had to change from analog to digital. Everything has been fine. There were two occurrences that were initiated but everything has been consistent and I’ve felt comfortable.

After two in-home visits, our system is still not operating as explained by the installers. Neither the "away" or "stay" buttons on the controls will activate any response when trying to set the alarms on. The alarm panel will set by entering the password.

I keep getting the runaround when I try to contact customer service. One rep was so rude I had to hang up and call again. I should have gone with Frontpoint. They have excellent customer service and they are cheaper.

My wife called in response to a sales postcard because our home was previously covered by ADT. We bought the house in Feb 2016. The setup took longer than expected and the end was rushed because we needed to leave. The system has continued to have issues that we haven't yet completely resolved.

The installer and customer service did not informing of the whole cost. It was not what was advertised and what installation person told me. Also when I call customer service, they do not want to help me. That's why I have attorney and call the Attorney General's office, Consumer Affairs office.

Much better than the first tech who came out. Did NOT try to upsell, which was a major improvement. Tried to adjust the cameras and give me a better field of view. Unfortunately, the cameras still do not pick up anyone coming through the gate so we are waiting for a sensor to come in. I certainly hope that will help because that is a major reason for the system.

The salesman was excellent. We worked out what I needed, etc. The installer was great and efficient. Walked me through the internet set up and gave me his phone number if I had any problems. A very good experience. Thank you.

Overall excellent experience. I do think that there should be some clarity regarding "special offers"--since once the installer came, my "special offers" became something other than what was explained via telephone.

I am moving and needed to get another security system. I TRIED to cancel my ADT several times with no avail. They are worse than Comcast in the cancellation phase. It took almost 45 minutes, from a very bad ADT customer service man, to hopefully cancel the service. They have a 30 day cancellation time frame which in itself is a total rip off. Add to that the almost impossibility to cancel the service... took me 4 tries and over a week to hopefully get the cancellation through. There has to be better services than ADT!!! Almost anything would be better than ADT. I say... BEWARE!!! You will not be happy with high monthly costs and terrible service. I will be complaining to the Illinois Attorney General and Better Business.

My customer service rep was extremely helpful and provided me with all of the answers that I was looking for. I appreciated all of their patience and willingness to make me happy as the customer. I look forward to future interactions with ADT.

Upon having the system installed, I was told I'd have to pay an additional amount to receive more of the equipment that actually was actually included In the promotion I purchased. Being a first time home buyer, I wasn't prepared to spend an additional large amount of money for equipment. After calling ADT to complain, I was passed along to three different representatives. I left a voice message for the third representative explaining my concerns. I left my account number, name, and a callback number. No one has returned my call in over a week.

The tech that came to our home was very knowledgeable in the way he presented the product and his friendliness and attitude was superb... He discussed any issues we had with the system, installation, sensors, etc. He truly wanted to be sure we had the right system for us and one within our budget. He also wanted to be sure we felt he had done everything he could do to help us purchase this security system and feel we were safe in our home. Our gratitude goes out to the young man and also ADT for their help. I would recommend ADT to anyone wanting their home safe.

I think your advertisement is unrealistic to the actual cost and it is poor that you have to be paying shipping and handling for your 100 dollars. So you really only get 95.05 not 100. I think if I knew the cost I may have not done it!

A couple of times, we couldn't figure out how to re-arm the system. It said "no ready" and showed there is trouble from or the other places and we couldn't figure out how to get that off. Also, there is a code to use where I could go into the basement and we can still be in "stay" and not have the alarm go off. A lot of times it's good to arm it when we're home but sometimes when I go to the basement, I make the alarm go off. We forgot the code that the rep gave us for the door in the basement, and they told us about that and it works fine again. They're always eager to help. Overall I know I can depend on them.

The install team helped explain install, operations, and pricing that had not been that clear from the beginning. They took a confused stressful situation and not only calmed it down but brought it to a very positive resolve. The more we use our system the more we love it.

The installer Robert was on time and very professional; I was disappointed that my credit card was overcharged, it took several phone calls and the better part of the afternoon to resolve the issue. The $100.00 visa gift card came with strings attached, I had to pay $4.95 upfront with a cashier check or money order. Apparently a personal check wasn't acceptable. I got the impression that it was made difficult to discourage customers from sending for the gift card.

I called regarding my $110.00 Visa Card. Your rep said it will be sent to me and I should receive it in about 10 days. I had tried to have this matter resolved on at least three occasions and hopefully it has been resolved now.

MY REQUEST FOR NEW SERVICE WAS NOT THE SAME AS PROMISED. The cost went from 19.99 a month to 49.99. Installer unable to use land line. Also I have never received 100.00 Visa card. I will have to find a different provider that keeps their word.

I'm so glad that I have a security system now. I appreciate the time and patience the technician took in showing me what would be best for my house. There was a misunderstanding from me the way I thought the email I received for the premier system offer and the salesperson on the phone was misleading. Sometimes, I think it would be best for the salespersons on the phone to go out and shadow the technicians.

Do not sign a contract with this company. They lock you into a 3 year contract, and if you try to move, you have two choices. You can either pay to "buy out" the rest of your contract which is all of your remaining months bundled into one large payment (mine would've been $900) OR you can bring your contract with you. Now, isn't that so, when you bring your contract with you to your new home, you have to start the 3 years over again! This is a COMPLETE damned if you do damned if you don't. I spoke with them on the phone 3 separate times, and each person told me something different. First I was told that the remaining months would carry over to my new house, but after my 3rd phone call they told me it would have to start again. Overall I am completely dissatisfied with my service and as soon as my contract is out I am cancelling all service.

Great service, on time, installation went well and I am so pleased. James did wonderful job and explained everything very well. Everyone at the center very nice and helpful. I highly recommend ADT to everyone! A great value and good feeling to have a home security system.

I spoke with Valerie from ADT about lowering my rate since I am paying TWICE what other companies are charging. She transferred me to Denise in their customer loyalty division. I was quickly instructed that as a "loyal customer" there was nothing that could be done to lower my rate back to where it was earlier this year. I know for a fact that this is not true. If ADT wishes to create customer loyalty, and since I was paying the lower rate for 6 months already this year, they could have certainly lowered it back to remain competitive in the world of home security. I will be leaving ADT and closing the bank account that is connected to this system. I am truly disappointed in ADT. I was with my previous alarm system in another state for 15 years and would have been a loyal customer to ADT.

My ADT technician was very professional and helpful. My system is a peace of mind for me. I would recommend and have told my friends. Thank you. I did not know the cost was going to be as much but hope that I feel it's affordable.

ADT has been protecting my home for many years. An ADT representative carefully selected a system that is effective, unobtrusive, and easy to use. ADT technicians monitor my home's safety 24/7. Confidence? Yes! The ADT sign in front of my house signifies that my home is protected by the best!

It can be hard to contact them at times through the main number but their installers and response to monitoring is fast and quick. I have been with them for less than a month but am happy with them so far.

ADT's installation team has done a great job. We've got door and window protectors, motion detectors and fire alarms. Everything works. We were getting along fine as long as the system keeps working. If it doesn't work, we give them a call, they come out and check it, and everything gets taken care of. Everybody that has come has been good and we're satisfied. We recommended ADT to our daughter and son-in-law and they had it installed in their house.

We’ve been with ADT for a very long time. I have remote controls and light-up panels as part of the package I got from them. We used to be wireless but the installation team came back five years ago to rewire and did the hardwire. All in all, everything's been great, but I need to have them send me a couple of more sticks to put at my yard.

Last week we had our first security system installed. The representatives were knowledgeable and helpful in explaining the new system. The system gives both my wife and myself an extra layer of safeness. The system is easy to operate and my wife feels a lot safer than she did before the installation.

I met with Brandon at the house Sat Nov 26th. When I asked about the "package" for the areas I discussed on phone with sales rep I was told he has the info and will discuss after he installs the panel. When I brought it up again I again was brushed off of the subject. I later realized that was the sales gimmick to mark the job in a obligatory way. Once started harder for customer to say no to additional equipment. I felt very sales pitched dealing with ADT and would not recommend them with out a lot of caution.

Was not happy with the initial installation and the misinformation that was given to me. Customer services later helped me to straighten things out. The system seems to be working fine for now. Hopefully will not have the same issue again. Yeah.

Derek the install technician was courteous & professional. If we need upgrades, we will ask for Derek. He was here on time and explained all the equipment and how to use our system very thoroughly. We have a great system and can sleep better at night. Thanks to Derek!

Wanted to protect our home, decided ADT was the right choice. ADT agent went to the house, looked through entire house to see where issues were at. Husband purchased $1,866.66 worth of hardware to protect our little house. Since my husband was getting ready to retire we bought the house and put the alarm system with the understanding we were moving to that house. Because of an injury my husband sustained while at work, we have to stay in NY so we had to put our little house for rent. I called ADT and asked to have the monthly service cancelled because the renters did not want to pay for an alarm service. I was informed I had to pay over $1,000 to get out of the contract. If the hardware was given for free I could understand ADT wanting to get some money for their work but we paid for the hardware and now cannot live in the house indefinitely.

ADT gave me a call and told me things were broke. I never realized they monitor the backup battery which was dead so we changed it. Also, one of the sensors went bad. They came over to check everything and they changed it. They were always right there and they're great.

At first it went well, but after a while the installer keep trying to sell me more and more. It took me at least 6 or 7 times to tell him I only wanted what I told him the first time. He seemed to get mad about that and had an attitude that was not nice. He then forget to tell me how to get my gift card. I called myself and got it going. I understand they try to sell you more stuff, but after the 4th or 5th time they need to stop.

Technician was on time, friendly, polite and efficient. I did not feel stressed about the install and he was very helpful. Install was very non-invasive to my home and easy to understand. The level of security recommended by him has made my family feel very secure in our home.

I have not received it and it has been over two weeks since installation! I feel that you should advise customers when requesting your service what the cost is of equipment that would be installed in the home. You give discount amount but not an approximate cost. Please advise!

Initial tech told me 1 thing. After the install each rep said something different, each bill was different. I was overcharged on my 1st bill. Not happy. I'm still waiting for repayment of overcharge. Was told by tech Could pay monthly, told by rep not possible. Have called approx. 8x. Not reputable.

The Sales Tech recommended the car garage door to be alarmed - I agreed. But he left without installing. I called into customer service and they said no problem and sent a Sales tech out. When the sales tech came - he said he could not fix the issue (and also said his supervisor agreed) as it would upset his "inventory"... And the original tech would have to come. Well I have not heard a word back and still waiting for the door to be alarmed... So they left the customer hanging due to their process...

After system installed. Never can reach anyone for question. If you go to email site no answer. I need certificate for insurance. I also have a few questions about system. Paperwork says to call 800 -689-9554. That number tells you to go online to email.

Paid too much for my cameras not to be working. If they are not working by Friday December 9th I want a refund seriously. I've upgraded my Internet so it would maybe work but it still ain't started yet. I had to pay extra for Internet so my camera are gonna have to work like ADT SAID or I want a refund. Thanks.

We feel much better with an alarm system installed. Each room is protected while we are home or away. So far the system is working well and we can control it with the remote that was included with the installation.