ADT Reviews

The young man who installed my system was very professional and helpful. He did a good job of explaining what my options were and what would be best for me. He was very patient while I continually went over the operation of the keypad.

I have had ADT for 20 years. Same house for 16 years. In those 16 years my alarm has NEVER gone off, police have never been called. A few years back, I had another sensor put in, and I got a small (17 pound) dog. Alarm has NEVER (as I already stated) gone off. In late summer, I was upstairs (no one else in the house) and alarm was on away. Dog was with me. Alarm started beeping that there was an intruder. I knew no one was in the house, and I reset it. Six weeks later, four times in 2 weeks, the alarm has gone off. I've not been at home (of course) and they called me.

I wanted the technician to assess our system for takeover. What I was told and promised on the phone was not what the tech came up with. He could not tell till he installed the panel and keypad that he couldn't connect our existing smoke/heat sensors as well as our inside and outside sirens. There were also additional charges for the translators and the additional touch screens. Instead of saving money and despite all of the applied credits, I owed over $2000 which was mostly for replacing sensors which I could accomplish at a much lower cost. The system is cellular and doesn't work with phone lines.

11/14 - I requested to change my alarm code and was advised that I would be contacted the following day. 11/15 - I saw on my app on my cell phone that ADT called me back to back. I called back and was told that a representative is going to call me to change the code, but they had to speak to me verbally. Approx 12pm this was completed. When we got home around 5 pm, and entered the changed code, it did not work. Tried the previous code and it did not work. Shortly my alarm goes off, ADT calls, gave the password and explained the situation.

Let me begin by saying that this is my first review of any product or service. I'm generally the one that benefits from others insightful positive or negative comments but have never wrote one myself until today. The level of frustration and fury I have with ADT at this moment rivals nearly every other negative emotion I have ever felt. A little background. We signed up for ADT after a home next to ours was broken into. We knew at the time that we would not be at that location for more than 3 years, and when I asked about the 3 year contract agreement, I was told that this was nullified if we were to move before the 3 years was up. When we moved 18 months later, I called ADT to cancel my service.

We have two places that ADT is looking after, one here in Arizona and another one in Alaska. For years, I was paying over $200 for two or three months, but when I told the gal that came in after we had the last break-in in Alaska, she couldn't believe that was what we're paying for. So I probably need to talk to somebody about it sometime. Other than that, they do a good job and I don't have any problems with them at all.

I have been receiving excellent service from ADT. It works as it's described and it's easy to do. ADT has been competent and responsive. I understood what the reps said and I was able to implement what they said. They knew what they were talking about, respectful and courteous. ADT's subcontractor that did the installation were excellent as well, they were neat and tidy. I'm pretty comfortable with the people that are backing the system up.

I feel like was scammed. You were running a special of 27.99. But that was only a come-on. To get wireless was extra. To get the necessary equipment was extra for every piece. I had to pay $497.95 immediately. The monthly payment was more than twice what I was expecting. Someone made a mistake entering my address. I live in a house and an apartment number was added to the address. I had to be home to receive new papers with the correct address which took time out from my work. I am extremely upset about this. Your customer service leaves a lot to be desired. I had to call and request my stake sign and stickers. I have not received them yet.

Our Installer, Kyle, was prompt in appearing for our scheduled service. He was extremely knowledgeable and helpful in ensuring that we had all of our bases covered and making the proper recommendations to fit our needs. He was thorough during the installation and activation process and let us confident in knowing how to operate our system before his departure. While in our home, he was polite, personable and very courteous throughout everything. We couldn't be happier with the level of service provided during our appointment and installation!

I had ADT installed just a month ago through an Authorized ADT dealer with DEFENDER. After reading my contract thoroughly a few days later, I had a lot of questions because the contract was not what dealer told me at time of sale. One of my door sensors quit working (28 days after install) so dealer came out to fix it. The sensor had been improperly installed on door by trainee he had with him at time of installation (I guess he didn't oversee trainees work). Just a quick adjustment of sensor placement and my system is now fine.

We've had ADT for probably 35 years. We've never had a problem and if accidentally we set the alarm off, we knew the code and they straighten it out very quickly. And if they bar everyone out then they would set the system down to put a new battery in. Our experience with them has been very good.

So, for those that couldn't see what my resolution was they reverted my bill back to its original contract price. Saying any increases during contract period can be opted out of. Here is what I learned during all this so you know.

Worked fast and well to install my system and get it running plus helped me on knowing exactly how much I would spend. It was done on time and they even showed up early to start earlier instead of near the end of the day.

I agreed to an inspection by the company ADT Security around 4 months ago because of their special on installation of equipment at 0 cost to new subscribers. The company sent out a company representative who also was an installation tech. He found that I needed more equipment than the special was offering and I agreed to an amount around 434 dollars for the extra equipment. I also was sold the security monitoring at around 35 dollars a month and guaranteed that price, which later became over 52 dollars a month because I did not have a landline, which was known by the company representative and he never stated that would cause my monthly monitoring to be more than the 35 a month!

When we moved back to the States, I had called ADT up and got their security system. I'm really happy with it. My call with their rep during the installation went fine. It has been a little over two years now and I haven't had any issues. When I'm out of town, I am able to check the system over the internet and then I can reset it.

We got ADT's regular alarm system for the windows and doors from the inside. So far, it's been great. One time, I called their sales rep for the cameras. It was done over the phone and our interaction was very good. They're very knowledgeable. Overall, we had a good experience and they have great service. They direct the money to my bill each month.

Have David call me... He has my number. You are confusing me. Please check your records. David was wonderful and explained everything. I would recommend ADT and David to anyone. If there is anything else you need to know, please e-mail me immediately and I will acknowledge via e-mail. Thank you sooo much!!!

We had some neighbors that had ADT. I made a phone call and the service was almost immediately installed the next day. They were all positive and the installer was very helpful and wasn't pushy about selling other products that could've been installed. He just suggested that those products were available which I appreciated because I wasn’t interested in those.

My wife ordered the free equipment installation and when installation tech showed up presented her an order for 800 plus but gave her a discount of 400. ADT has billed us 1600 dollars as of date and told her there is a contract for that amount. We do not have a signed contract in our possession. Fraud has been committed by this huge company and I see that there are hundreds of complaints against them. If I saw these complaints I would never ever have used them. We are going to file complaints with every overseeing entity in the State to get their licenses revoked in Az if our money is not returned, period! By the way we do not have a receipt! I have operated a business for years and never dealt with any companies as bad as this one! Aren't security companies supposed to be safe, trustworthy and have integrity?

Before installing the system, A LENGTH OF WORK TIME should be told to the customer. Perhaps an earlier time of day may have allowed PRACTICE time. More time is needed for a customer to PRACTICE the use of the communication devices AND to ask questions.

I like ADT. Their sales rep was very professional and explained everything. ADT has been nothing but professional with us and we enjoy being with them. I'm very happy with their service. We also had them before when we lived in Clarksville, Tennessee and they worked out really good.

I called ADT up 24 years ago because I had it in my other house. I've only interacted with their reps twice, and they've all been fine. ADT has made one upgrade to the system I have two years ago and I have no problems with it.

We had service for maybe 6-7 years... Overall, their service was fine. But they wanted to make just a little more money... by saying our cancellation was effective immediately, but they wanted to keep billing us for another 30 days. I don't see that anywhere in the contract I have nor online, and Googling didn't show anything with 30 days... We will be disputing it.

There were some problems out here where we live. People were taking stuff that's why we decided to get ADT and the system is working well. We have the simple package and my satisfaction with the services has been very good so far. My interactions with the installers were very good, too. However, they sent us a number and said we're supposed to change the time but we don't know how to do it. But, other than that, we like the system.

I just bought a house and someone was paying attention to the home purchases in the area, and so ADT came and sold me on their services. Interaction with their installation team has been great. ADT's services are fine, but I haven't been turning it on. I’m actually interested in upgrading to the Pulse system. My wife wants an intercom and a lot of the stuff that’s out there is either an older piece of older style, or the newer ones. I can’t find anything that I know is tried and true. And so, I was thinking about having somebody come out and see what they can sell me on the full Pulse system. The only thing was they were pushing the bottom line system. At that time, I wasn’t ready to make a decision. Plus, I didn’t realize that they had an intercom system that might really work to the best of our needs.

On October 3rd I called ADT to cancel my service and spoke to a man who informed me that my service would be up in November and that "I called just in time". That my service could be cancelled as of November and that I would NOT be charged any additional fees and that since my service was paid a month in advance that I did NOT owe any additional monies and my service would be shut off as of November sometime... I did not get the exact date.

I do not live near an ADT office and it took four months, hours on the phone with many departments and reps, one stood up appointment from a serviceman, wrong information from multiple reps, and me calling to cancel my service for ADT to offer to get a rep to my house to UPGRADE a product on my current system. I would never recommend them to anyone. They pride themselves on superior customer service, but they have none.

Had ADT for five years and it made me feel safer when I'm by myself and coming home at night. Although when we were leaving to go to our other house, we couldn’t set our alarm so, we called ADT and they told us that the battery was dead on the window. Then they told us which battery to change. So, we did that and it worked. That’s a cool experience with them and the person we’ve talked to was great.

Although my wife was excited to get her new house alarm, as our daughter has in her home, we can't help but have a major concern. The inside garage door contact is malfunctioning. We have had the technician here and he said it was fixed. He wasn't gone a hour and the same problem arose. We now have to set a bypass to set our alarm, plus we have to wait another few days for a return repair... I don't get it. You have our money... now wait. Not Happy!

Our installer was great and answered all our questions. I called him the next day also and he took the time to answer more questions I had. I do wish we could have been given a lawn sign at the time of install instead of waiting for it to be mailed. Like that we have a week to test before going live.

We've been with ADT for close to about ten years. Any interactions I had with them, they always came and knew what I wanted. Whenever they came out, they gave me some pointers of what not to do and they were very helpful. They also gave me suggestions which I didn't think of and it worked out fine.

We bought an alarm system and about 6 months in we started having issues! Big sign that this thing was junk. We have had several service calls and they have been unable to fix the system and the novice guys they send out to fix it come with no parts to replace the bad parts! I caught them lying about having to order an antenna when the service tech told my wife he had it back at his office but didn't have time to get it! Again why not come out with the parts you need to fix these things! They literally fit in a tiny box! So now they want us to take off another day losing pay to fix something they say can't even guarantee will fix the piece of junk! They don't want to let us out of our contract even though we are now paying for an item the doesn't work and they say they might not even be able to fix! Do yourself a favor and stay away from these very shady people! They lie! If I could give negative stars, I would.

First of all, I selected ADT because of the high ratings. I have had probably the worst experience in the last 3 months that I have ever had with any service. First of all, I scheduled the initial visit and no one showed up. Instead, they had apparently had it incorrectly scheduled for several days later. After the installation, I needed to fill out manual paperwork because the installers said that their systems were down (not good). Then I received a letter dated August 4, 2016 stating that I needed to call their Permits Department to schedule a final inspection. I call the 866-502-3559 number for Defenders and get voice mail (go ahead and try it yourself before even considering them). It is now November 8, 2016 and I have called no less than 5 times with no response.

Lonny was very informative and very pleasant to do business with. Equipment is very user friendly and we can leave home feeling secure. So far our experience with the business has been great. Would recommend your company to all our friends and family.

So, I signed up with ADT. After ruining my house (see pictures provided) they told me that they won't fix or reimburse me for the damage they made while installing until I pay for two estimates! In the photos you will see three large holes to a support column, three drill holes around the monitor, and a cord that is supposed to be ran inside the wall, but for some reason is on the outside and stapled to my floorboard. There is also a photo where the installer apparently forgot to put the other part of the sensor in my window.

I had to pick a home monitoring system and went with ADT due to brand recognition. My parents also had them. Now, I've had their system for seven years. Everything seems to work fine, except that I had problems with the Repulse, a small screen that lets me monitor cameras in the house and some other activities, and nobody among their customer service representatives had any idea what to do. But aside from that, for the most part when I've called them, they've returned to me and come out quickly.

I spoke with Katrina today in the loyalty department and she was very pleasant. I wanted the appropriate person to be notified of the exceptional service I received today. I called in regarding an ongoing issue I have been having since my install date. My system has been going on and offline due to lack of signal. I called this morning because once again my service showed offline. I had a tech to come out last week who said it was due to the signal strength and that the problems would probably continue to happen. Well because I pay for a service that just so happen to work some of the time I called to cancel. I spoke with a rep in the tech department who initially said the system showed online and functional then after logging in told me otherwise.

My daughter called to set up the security system as I was distraught after a very traumatic break-in and was told during installation changing the account to my name would be no big deal. Well that has not been the case at all and I am still three weeks later having trouble changing it. Very disappointing.

From the installation to customer service after the sale, I had a stellar experience. The installer was courteous even when my movers required my immediate attention and he had to wait. He was thorough in explaining everything and when I needed to contact him on a Saturday about placement of the window contacts so a worker could put in mini-blinds, he was accommodating and very helpful, insisting that it was no inconvenience to help me. This is the second home where I've used ADT. I'm sure you can see why.

I've been with ADT for quite a few years. Other family members also had them before I did. Everything has been good with their customer service reps. Furthermore, I never had a problem with the installation and the technicians.

Rafal was my installer at my home on: **, Chicago, IL 60639. He was fantastic, friendly, professional, answered all my questions. He educated me on the new system. He really delivered high caliber service. I'm very happy with this young man. You need to give him a raise. He is worth more than you can imagine. You are very lucky to have him.

Installation good. Paid an extra monthly processing fee for monthly billing, but credit card charged instead for first billing. Called to follow-up on $100 visa gift card since I could not locate the required certificate code. A representative stated an email was being sent containing required redemption form with code. I received a survey form instead. Sad!!!

Why did the installer leave us his personal phone number, and then not return calls? Why did the installer not tell us that the sensors may "fall off" the window creating a situation hereby the systems tells us a "window is open?" Why were we not told that a remote fob may not work if it it has not been "enrolled"?

Pro: Very pleasant people & lots of time provided for installation. I'm expecting the equipment & system to work well. Con: Major bait & switch. An alarm system without a cell phone connection (the advertised entry level) would be useless. Final price much higher. Hardware was being installed before we understood the full price. I understand that pushes forward your goals but made us feel very manipulated. Your order charge of $108 refunded with a $100 debit card less shipping & handling of $5 was a particularly cheap trick.

I had a long range radio problem and talked to someone to fix that. At least I hope it is fixed... I live in a brick fronted house with a metal roof so he said I will have problems with the signal reception. I wonder why the installers did not back off and say I needed a land line---one was here and could not get it to work so a different one came the next work day. Also the gift card I found impossible to get..

My alarm system was installed on 10/26/16 and I have had nothing but problems from day one. I am a very dissatisfied customer and wished I could get out of the contract. I was asked to give ADT another chance to have the alarm system work properly, but at this point I am very angry.

I am happy with ADT. We had a smoke detector put in and a flood indicator on the basement. We also have additional settings for our garage door and glass break sensor for our garage patio. Everything went very smooth with the installation. Their sales representatives were very informative and not pushy at all. He suggested a couple of options, like the smoke alarm and the additional sensors in the garage. He was very helpful in determining what we actually need.

The equipment is what I ordered with the person on the 1-800 line, and seems to work fine. I checked the box for paper billing, but they charged my credit card anyway; they fixed it after a phone call. Mostly, I was offended by the attempted up-sell to the tune of $3000!

Service tech was excellent during installation. Knowledgeable and personable. Great experience. 24 hours later problem with panel and has yet to be resolved... Not so happy with that. Price wasn't what was described because I wasn't told that smoke detectors currently in use wouldn't work with new system. The cost of said smoke detectors was way too high.

My window sensors are falling out and activating the system. When I called for support I was told the soonest I could be helped would be 11/14. Today is 11/4. This is not a cheap system or service and I have to go unprotected in certain areas of my home. As before, I will not renew this contract.

Since I had another security service previously the box and wires were already there. I thought that this was going to be an easy setup connecting the phone to ADT by using what was already there. This process took some time and after visits from ADT and Comcast I now find out that I need to upgrade to the cell which is about $21 more dollars a month. Since I'm in need of a security system for my home at this time. I upgraded to the cell. However since I am on a monthly budget if this does not work out I will definitely be contacting the company. $27.99 to $48.99 during this time may not be doable for me.

We were told installation would be $106 and that we would receive a $100 VISA card to totally offset the cost and that the monthly would be $19.99 because we were previous customers. No. The Installation cost over a thousand dollars and the monthly is over $50 bucks. We were completely dismayed and worried about how to pay all these bills. The installer was terrific and did explain that because the company will pay for losses incurred when the system is armed that he had to do an installation that would actually protect the house. I made him redo his estimate four times to get the price down to just over a thousand dollars for a very basic, minimal system that he felt he could sign off on. Why did you say it would be one tenth of the actual cost for a minimal system?

The installer was very knowledgeable and patient offering several solutions to make the house safe, including carbon monoxide detector, fire protection, motion sensors all part of a wireless system that is linked to my cellphone. I would definitely recommend them.

Made initial order over the phone, during which order package was negotiated and agreed. As I was passing on an offer received directly from ADT set to expire, I explicitly confirmed the order package and hardware included and asked for email confirmation with order details. I did not receive this until two weeks later when I chased prior to scheduled install date, which showed incorrect information. I tried calling to cancel the installation, but I could not get through.

Everything was great, until he placed the main box... Then he told me about connecting with my landline which is the amount I thought I was getting, Then he had to put it somewhere else in the house after he drill a hole in my wall. So I had to go with wireless. That is the only thing I didnt think was done right. I am and happy and safe with your equipment. Thank you again.

After thinking about it this was a very obvious case of bait and switch. The installer did not inform us of the monthly rate change from $27.99 to $52.99. We were not given an opportunity to read the contract before it was signed electronically.

So many red flags that we concluded the wireless is not compatible with our home and cancelled. We were not advised upfront about everything. We must go with hardwire. Not able to contact anybody during weekend when system was offline and did not work.

The installation guy was very nice, helpful and knew what he was doing. Answered all questions and did a great job!! He was able to tell us what could be done and where the best place was to install all equipment. Didn't pressure us into something we didn't need. Was able to help us decide what was best value for what we need! We are very pleased!!!

This was not a good experience. The rep pressured us to get a new system even though the existing one was 4 years old and in perfectly good working condition. My husband called his friend who is with corporate ADT when the rep was there. When asked straight out if he worked for ADT or an authorized dealer, he said annoyed: "ADT, come on man, I'm paid by ADT!" He lied. We told him we wanted a one year contract and he said he didn't know about it but to sign the paperwork and call ADT later since we had 3 days to cancel. My husband got annoyed with his attitude and said he was going to walk around the block.

I thought it to be extremely deceiving for you to offer a $100.00 VISA gift card through a third party that requires the customer to send in a money order or a cashiers check to cover the shipping and handling cost. I did not apply for my card because I felt this to be a scam on the customer.

A gentleman named Bruce ** explained the system - how it works, the costs, numbers for assistance, the remote and etc. He gave me info on the rebate and how to redeem the Reward Certificate. He did not rush me and answered all of my questions.

We had Brinks which got transferred over to ADT. We've had their service for a long time and had good interactions. We set our alarm off one time, gone out the front door, and didn’t answer the call, so they sent the police. Everything went well.

I did not like that y'all just came out and took things apart before we went over anything. Luckily I was able to pay for what I wanted but I'm guessing that some people would have been forced to pay more than they can afford so for that reason I will not refer. But that being said Cory was very nice and patient! However my trouble light has been on ever since and I put in for a service call the next day and have not heard from anyone since.

Received excellent service from the first email to the tech coming to my home. Would highly recommend for any further issues. Everyone was professional and courteous. Kept me well informed on the process and when they would arrive which they did on time.

Our installer was very polite and educated us on the ins and out of our service. We are happy to have an ADT service protecting our house and my family. I had to text our installer, Orlando about a question about our service and he response with a phone call in a matter of minutes. I was very happy about that.

Installation experience came off as very "used car salesman-like." He never asked me where I would like various components to be placed, incorrectly placed CO detectors, and used my bathroom without respectfully asking for permission. I am now left with holes to be repaired.

The gentlemen that came to explain the services offered to me were extremely nice, courteous and professional. They handled everything as well as I could have expected them to. They explained how the services worked and showed me how to use it. However I did have a problem with your advertising. One reason I left the company I had was because of cost and when I asked your company to install the service I had the impression I would be saving money and it ended up costing me more each month. Your advertisement is it clear. It is very misleading.

The sales guy on the phone seemed fairly easy to deal with & did not press or pressure excessively. The installation guy seemed knowledgeable, but was clearly also more of a salesman. I didn't mind him trying to upsell because that's his job. He explained how various items worked fairly clearly & that was helpful. Ultimately I think we got close to what we wanted & it was what we could afford. I didn't like that he told us we had no dial tone on our phone so we had to go wireless, which was the much more expensive option, but my husband easily plugged in a phone & got dial tone. The first bill was supposed to be partial current month plus next month. They took that at the higher wireless rate so it was twice what we agreed to & the refund will take 10 days. Felt crooked. Also, he disconnected the old alarm but left the box upstairs open with wires exposed in our closet. Found that after he left.

Great service. Your representatives seemed very knowledgeable about your products and very cooperative to work with me to find a plan to fit my budget. They were very patient and took the time to explain how everything is going to work in detail and took decent time to review the house.

I am happy with the service but I was not aware of how much the equipment costs until after the tech was ready to install all of it. There was a promotion of free equipment and I was given an additional equipment credit since when I called for my consultation they had computer issues and I had to hold for several minutes. But after all that, the equipment cost was still over $4000! That seems a little on the ridiculous side to me since most of my equipment was supposed to be free. There is an option for 4 monthly payments but that is still over $1000. I think the costs for each piece of equipment should be listed on the website or made clear when the tech is there. At the end of the day I feel like I now have things installed that I don't really need.

When I requested assistance I specifically asked to reactivate monitoring for my system. I was told even though I was being charged an installation fee that was ok. The rep who came was rude and argumentative, told me it would take 4 hours even though I had pre-existing equipment. I told him this is not what I wanted and I would need to reschedule. He said his boss told him to proceed and refused to leave. He still installed more equipment without permission. I wish I had never contacted this company. Not to mention I don't know what the hell to do with any of it so it's never armed!!!

Excellent, on time, and informative installation service. I would recommend to friends and family this service for a future ADT installation. We were shown all the options for security features and were given many different choices that would fit our needs for security in our home.

My experience has been horrible. I was told a lie about everything. Never will do business with ADT again. Sales representative told me lie. Supervisor in customer service told me a lie. Inconvenienced with equipment being installed by a installer without confirming equipment would meet my needs. Now I have to be inconvenienced with the removal of the panel and also wait for a refund. As far as I am concerned ADT very unprofessional and all around liars.

I called ADT and they came out and did a really good job. I’ve been with them for three years. The people at ADT have been very nice. They tried to work with me to make everything work out. They've been Johnny-on-the-spot. At one time, they came right out and fixed an issue. The battery had gone bad and we had to put a new one. I’d recommend them.

So very glad we had the ADT security system put in our home. The installation tech was so professional, easy to understand, courteous and cleaned up after himself. The system is very easy to use & I no longer feel anxious. Thank you.

We got ADT installed on the 18th of November and are STILL having problems. I have called countless times & so far no one has been able to resolve the problems. The last person I spoke to said someone would be contacting me to set up a date for a technician to go to my house. It has been 3 days and nothing!

I was quoted one price and when the installers came out they said they could not do a wired system and increased the rate for the monthly service for a wireless service from $36.99 to $51.93. I told them that was not acceptable. They then send me a contract via email showing a electronic signature with my name on it, which I did not sign. They also ran a credit check without my permission, they represented themselves as ADT and only to find out them are the Defenders not ADT.

The most awful experience - the system was installed or set up incorrectly and kept going off because the motion detectors were set up wrong. Had to leave work and take time off to return home to disarm the alarm which kept going off. Had to take the following day off so an installer could return and attempt to fix the problem. Following that the front door sensor wasn't working or being secured/armed although I was paying quite a high rate for security and wasn't receiving it. Called to inform ADT of this and was treated very rudely and was transferred from dept./representative over 15 times, was placed on hold for over 45 minutes 4 times and hung up on 3 times. Finally spoke with a "supervisor" who wasn't polite at all and extremely unhelpful - scheduled an appointment for another technician to come back to my house and look into what was wrong with the door sensors not working.

We were looking forward to ADT and its services. Unfortunately, this has been a terrible experience. We have nothing good to say. Awful from start and unfortunately the nightmare isn't over. Worst experience. The person installing our equipment was terrible, ADT customer service was not helpful and rude, and have gotten our appointment time wrong twice. We are very disappointed.

The ADT sales representative never made a site visit, but offered several perks that were not met. As well as a monitoring price that was different than what I was charged. Also, the technician didn't appear to be as knowledgeable as I would expect of an alarm tech. After the installation there were a few problems with the motions. Once I saw I was charged more than what I agreed to, I cancelled everything. I'm very disappointed with ADT and will never use them. The sales representative was more interested in making a sale than the need of the customer.

Derek installed my equipment in a very professional and skilled manner. His mannerism was very polite and courteous. I recommended him to my neighbor and they are setting up an appointment to have ADP installed. An exceptional tech like Derek is really a asset to your company.

Classic bait and switch... on the phone the price was $27.99 per month, installation fee $104. ADT comes to install the system and informs me the cost is $1,800. I couldn't be less happy about this whole process. I feel like I've been scammed, lied to, and taken advantage of. If I knew up front what the cost would be, I would've declined the service and looked elsewhere.

I originally called explaining I wanted a camera system for outside since my truck has been broken into twice. I was sold a system with 4 cameras and wasn't told until they came to install it that they were inside cameras and would not work. They said one above the door would be fine since it is out of the elements. It hasn't worked since it has been installed. I was convinced to change out some of the equipment and was told it would be $77 more. When I called about the camera not working I found out I was charge $96 more than what I was told. I have been lied to from the start and am having the system removed from my house. It took calling in 4 times before I could get anyone to contact me about canceling. I had to call a corporate number since the local company would not respond. If I don't get my reimbursement soon I will be contacting the better business bureau.

We needed some sort of protection while we were gone. So we got an ADT package with the alarms and the key fobs. The sales rep was very nice and explained everything. When it was installed, the guy had a little bit of a hard time getting it connected for some reason. But they took care of it. It took six hours for the whole installation. So far, I'm satisfied with the service. The team at ADT has done everything I've asked. There're a few times that the different settings on the keypad itself didn’t work right and they talked me right through it. We’ve had a couple of power outages through our area when the system went down and did something weird, and they reset it back up when I talked to them.

Our daughter and son-in-law have ADT in their house in North Carolina and they're the ones that recommended it for us. We have a digital keypad, door chimes and a motion detector and we've been very satisfied. Whenever we've had a problem with anything, like when we had a problem with the batteries, we called in and they were very helpful. The sales rep was good while the guy that did the installation was very knowledgeable. They've always been very responsive and reliable and we would recommend them to a friend.

We've been an ADT customer since 1998 and wherever I relocated, I transferred the account and the relationship. We like Pulse very much. It's very important to be able to activate or deactivate the system when we're remote. There were some ADT customer service representatives that have been top notch, but there were others or situations that weren't properly taken up into their system and required a certain amount of follow up but they have been professional and committed, and they keep trying.

My ADT service package includes a smoke detector, door sensors, and a motion detector in the main room of the house. So far, I've been pleased and satisfied with my service. The first person I contacted wanted to sell me everything. I'm a retired, single person living at home, and she didn't understand that my income is fixed and I couldn't afford all the features she wanted me to get. The son of my neighbor, who lives next door, also does ADT. He came out and I had a better experience with him. The installation guy was efficient and did everything as quickly as possible. He realized that he didn't have enough sensors. He didn't even have to leave. He called someone who came and brought him a couple more, and then the job was done in almost no time.

Do not get into contact with ADT. In the name of security they will screw you over. They will not honor your situation. They will strictly follow their so called 'policy'. On relocation, they will lure you into getting into another contract. There is no extension for it, rather there is another slave contract. The goal for them is to have you signed to contract and make money off of it. If they truly care about your security, they should honor your situation as well. When you have to cancel, you are left with 75% of the remaining contracted amount and they will never waive your fee.

ADT rep took my billing concerns seriously. Couldn't understand why I was being doubled billed for some dates of service. Rep took the time to explain in detail, which was very appreciated. I also asked what happened to my AARP discount I was supposed to have received and really need it now because of being on a fixed income. Very helpful with that as well.

I had a prior system in, so ADT didn’t really have to do any installation. They just changed the monitoring. I have the yard signs, as well as the security from ADT. I’m very satisfied with their service.

I called ADT and told them I wanted their system. A guy came out and it took him about five hours to install the system. He put the monitor on each one of my doors and hooked the system up on the wall that I wanted it on, and gave me a remote that I could use by hand if I wanted to or I can go to the panel and do it. I have the fire and smoke security from ADT, and each of my doors chime when I open it. I'm real satisfied with their services so far.

I'm completely satisfied with ADT and I've had it for 15 years now. The package I got included a keypad with three doors, two motion sensors, the alarm, and a smoke detector. When I first put my system which was back in prehistoric days, most of it was wired. The fellow that came and wired it did a good job with the holes in the walls. Now, they've got everything wireless.

ADT's sales people need to improve as they're not experienced enough to know the product. Their customer service is pretty good though and the technicians have been good too - they fix the problems that they were called out for.

I talked with an ADT operator over the phone and was quoted a price for the pulse security system for my home. I was happy with the price and set an installation appointment the following week. Once the installer arrived, he walked through my home and quoted me much more than I was told originally. I talked with the owner of the authorized dealer and she said she would pull the phone recordings to hold up their end if I was promised what I said I was. A week later I called her again and was spoken to in a way no customer should ever be treated and hung up on. She said ADT liaison had the phone recordings and she could not help me, I needed to speak with ADT, and to never call them again. That sent me on a game of phone tag trying to find someone from ADT corporate to listen and was told they cannot help me because it was an authorized dealer.

The repair tech was in contact giving me time updates until his arrival. Upon arrival the tech ran a diagnostic on the window. The window contact would not allow me to alarm the system. The tech re-spliced the contact allowing me to alarm the system. The tech was very thoughtful person, he stayed overtime to make sure the system was up and running.

Set up process was fine and dandy. The actual system went off randomly several times. Also, when the system did go off unexpectedly it was VERY delayed. When my contract was up I called to let ADT that I was moving and would not be renewing the contract. They told me I signed up for a year service. This was very false and I had to escalate the issue to management. I asked them to forward my contract to me and that's when they said they made a mistake. I moved the next month and now realize they've continued to charge me for 3 months after. I had the account linked to a card that I rarely use. Luckily I found their mistake and they are refunding me. Such a pain.

I had to move my ADT. They tells you, "You could take your Alarm system with you". But what they do not tell you: You have a NEW CONTRACT and you lost out on the first contract, that I only had less than 6 month. In other words you have to start all over. The district manager in Miami Elieser ** before I signed the contract he said my payments will stay the same. He lied to me. ADT started charging me more than what we agreed on. The technician put it on the contract but that's not good enough for them. He said if I had any problem to call him and he doesn't answer my messages or his phone. I will not recommend this company to anyone.

Initial call to report the low battery in the unit. Was told first that I could go to the store and buy one because it would take 2 weeks to mail. I thought this was ridiculous. Why should I pay to maintain your equipment when this is part of the service I'm paying for. I told her to send it. Battery arrived and was the wrong size. Called and was hung up on the 1st call. 2nd gentlemen insisted that it was the correct battery, but larger to last longer. I told him I'd try it and call back. Called again and the rep. had an attitude.

I live in an affluent community and many of the homes are protected by ADT as burglaries increase. Our ADT package includes protection for our windows and all of the doors, motion sensors on the inside, and smoke and fire detection. However, I've had a lot of problems in the beginning. Within the first month, the motion detector in my first wall had to be replaced. I should have had at least a year's guarantee but didn't. And then, all the batteries started to go within the first year. Finally, I bought my own batteries and started to replace them, but I had problems with the sensors in my windows because when I took them apart to replace the batteries, I screwed that up. So, I had to pay for the service calls. Finally, I got the insurance package so that service calls would be applied.

ADT is fine. We have their security system, and smoke and carbon monoxide alarms. Installation was quick, easy and unobtrusive. The system's been reliable. I've only had to replace one switch. The service has been damn good so far. If we set the alarm wrong or the smoke alarm goes off because we're cooking something smoky, we get a phone call in less than a minute. It's like gravity. It’s always there and I feel good.

I knew about ADT through a friend who worked there. I had ADT since the 80's. I have everything in the service package except for the camera. I have a burglar alarm and fire alarm. However, my bill just went up and I'm not happy with that. Other than that, I'm satisfied with their service. Every time I've spoken with their sales representatives, they've been very nice and helpful when I've had questions and I've got good results. I had no problem with the installation team either.

I got a basic package from ADT with all of the doors armed and that's been satisfactory. The fire department came when we had a log roll out of the fireplace. We couldn't get it back in before it set off the alarm. I am very much satisfied with their service. They were very professional.

ADT was installed before we moved to a new house a year ago. We chose to carry the smoke/fire notification for an additional $5 per month. As we were returning the moving van, ADT called with a smoke alarm! We returned quickly to a stove top fire that could have been disastrous! Thanks to ADT, it was a (major) clean up job instead!

We have the security and some cameras in our ADT service package which has excellently satisfied us so far. The sales reps were very courteous and answered all my questions. Installation went fine, too. We're happy with our ADT experience.

The sign that ADT gave me when I signed up deters the casual thief or vandal. I got the basic home monitoring but I haven't used it since I've put it in. We don't have a thing in the house worth stealing and we live in a neighborhood where you don't hear about armed break ins while you're here. But we put an alarm on it and make sure that a friend of mine can get in if they need to.

My son has ADT and he wanted me to have it where I am. I called up and said I wanted the service and the service person came out to connect everything. They were knowledgeable, efficient and polite. I had a number of people staying in the house recently and though the system performed fine, having all the doors ring constantly is not a pleasant thing. But I’m happy overall and I would recommend them.

A crew from Iowa did the initial ADT installation. They did not install the correct garage door sensors. This Iowa crew returned about a week after the initial installation to fix one of the garage doors sensors. The next day that sensor was not working again. That's when I called the ADT North Platte Office, spoke to Mike who sent out Koby.

I had been in the process of relocating to El Paso, TX. I was visited by a fantastic Sales Representative that is an Associate for ADT in this fine City. She introduced herself as Melissa from ADT, and I was simply elated that she took her time to stop by and introduce me to the ADT Services offered. Now with ADT being a reputable Company, I was looking to get the service, but I didn't know they literally made 'house calls'. So now I find myself in my driveway speaking to the most Professional ADT Rep I could have ever asked to install my service. I am not sure if I should reveal her name, but let's just call her Melissa **... What a perfect asset in the ADT Company.

We have been using ADT home alarm system since 1991 at ** Potomac, MD until we moved to ** Washington DC in October 2001 and began using ADT here. We've always been very happy with ADT and the services they have provided us.

I have sent my paperwork for my visa card. I enrolled in April 2016 and was told to wait 90 days and it would automatically be mailed. Called in July 2016 was told to fill out paperwork, did and mailed. As of today Oct 29, 2016 has been given the runaround, not I cannot get them to even answer a simple email from myself for the BBB.

Our experience with ADT has been very very pleasant. I've been with them for more than 30 years now and we recently had an upgrade. The system is very easy to use and their customer service team is responsive. I appreciate them and recommend them to friends.

The technician arrived on time and was very knowledgeable. He explained how everything worked and also gave us other upgrade options. We are big on cell phone apps and he showed us how to work it. We haven't had any problems with it and we are very excited to be a part of the Safe Haven / ADT family.

I am very dissatisfied with ADT overall! The installer first was suppose to come to my house and show me the product, he then talked me into getting the services but never said anything about a 3 year contract. When I read through what I was signing I did not see anything that stated the 3 years I had to stay in the contract. After installation my alarm system worked fine but after two weeks it was always messing up and saying doors and windows were open when they weren't. Then the system wouldn't stop saying "back window open" when it was not open. It wouldn't stop so I had to turn the alarm system off.

I am very happy with my alarm system. I would recommend this company to my friend if they're interested. When I go away I feel good knowing that ADT is protecting my home and yard from any predators or invaders who try to approach my home. When there are issues and I need to call, I am treated well from customer service.

The installation of our ADT system went well. The team that was here did a nice job. They were in and out quickly. So far, the services have been great and we haven’t had any complaints. I’d recommend them.

I was in the army for 27 years and at every place we moved to, I always got ADT to come with us. I got the house monitoring package and we're satisfied with the setup. The installers were very quick about putting the system in the house. It worked and we haven't had any trouble with it since they installed it in here.

Wonderful customer service on the phone and in person. Easy step by step process from start to finish. No hidden fees, no upselling. Just what you need with added features at no extra costs. I recommend ADT to anyone looking for security in their home or business.

I had picked ADT because the company had been around for a long time. The service man who came out to install the system was very knowable. When he installed he gave me the option to go down to the police dept and pay the $24.00 for service with the police to answer any calls. The second year I had requested the application to do the same. They said they would mail it to me. I never received it. So I made a second call with the same request, they said they would send it to me again - never received it. Then after third call they said they had put in the application for me without my consent and they would bill be for the $24.00.

I have two homes, and both have ADT. Their sales personnel was good. I like the installer on the first house better than the installer on the second house. We have the company's motion detectors, fire alarm system, and alarms on the doors. We have three levels of security, from the first floor, down to the basement, and we are satisfied with the whole system. It works well and gives us a little confidence when we leave home.

After my father passed away, my mother put in the ADT security system in her house in Omaha. I lived in Denver and thought, "Hmm, I go and travel. Great idea." So, I put ADT in, too. They're good and their services have been excellent. If I wasn't satisfied with the security system, I wouldn't keep it and I wouldn't be telling friends and relatives about it.

When we had our alarm replaced after a lightning strike, we came to have ADT. It's modern and more highly updated than the one we had, which was basically wired in. Our service package has wireless arming and disarming and wireless sensors in a couple of rooms. The sales representative came out three times while the alarm was being installed and he checked to see how we were doing. He also recommended some other features which would not be available to us even with another alarm provider--this thing where they look into your home, you can call on your smartphone and see what's going on in your house.

We've had an ADT alarm system in our house for years and it has worked really well for us. Any time we’ve ever had any challenge or problem with it, we’ve been able to get a hold of someone and have it taken care of. We’ve recommended them to other people.

My ADT service package includes all my doors, six windows and the key fob that I can turn on. I recently had it updated less than a year ago and I'm very satisfied so far. I've also been very pleased with their sales reps' interaction with me. The person who came out and did my service did a fantastic job. He was on time and did what he was supposed to do, and I appreciated that.

We got our house alarm from ADT. So far, the service has been excellent. We have no problem at all. The sales rep was fine and didn’t leave a bad impression. The installation people were also good. They were on time and did the job.

I purchased ADT's basic package alarm system. hHowever, I had a problem with one of my sensors. I called the repairman to come out and they came right out and fixed it, and I've had no problem since. Their reps were real knowledgeable and very courteous. Overall, it’s great service and everybody should have it.

My experience with ADT has been good. I've had their team out a couple of times and they've been really responsive and took care of the problem. They've been easy to work with. The service has been excellent so far.

I've been with ADT for so long. My home is covered, and so is the large utility building that I have in the back. It includes all the entrances and all the windows. I have the control panel that has all of the emergency features on it, and I am able to set it for away or stay. I'm perfectly satisfied with the services. I call the representatives at ADT whenever I had questions about my system. There were a couple of times that my alarm went off, and they've been very quick to respond when I initiate the call because I've got questions about something. They're always thorough in what they do. They always tell me they appreciate my business and want to know if I need anything else before we hang up. They're very knowledgeable and pleasant. So, I'm pleased with ADT.

We used to have Brinks and ADT purchased them. We've had some remodelling done and had some technicians come out and work. They did a great job. They always seemed professional and courteous, and we're very happy with them.

When I inquired up my account with ADT I told the salesman I would be moving in 6 months and could I continue under my contract with them at my new residence. The salesman told me they would move the equipment with me. He said if the equipment was outdated they would install a newer model at no extra cost. My current price was based on a 2 year contract.

The customer service rep that came to my house was very cordial. However, when I called up to cancel for the second time and asked what option I had since I had lost my house and have no physical home of my own to transfer the system, I was treated and spoken disrespectfully and was basically told, "Too bad. Read the contract." I am appalled and shocked that a company of this stature would treat their customers poorly with no proper guidance.

The technician that serviced my home was very informative and not a pushy salesman. He was easy to talk with and knew his "stuff." He took his time in installing new equipment and removing old equipment from my previous server. Who by the way wanted hundreds more to "patch" their old system.

We have had ADT for a while, however we are currently looking into other companies. We had a strange man come up to our door a few days ago and tried kidnapping one of our young children. We are currently working with the police and the news and media. The 1st question that's asked every time is "why do you only have a side view of the person walking away. Why don't you have the person's face when he was walking up your driveway." Our response to the news, media and police is "ADT cannot even answer that question for us. According to tech support our system is and was working properly and should have picked it up." Of course now its made it harder for the police to identify this person due to all of this.

A big thanks goes out the 2 installers. Friendly, fast, neat and very thorough! The system is very easy to use. The ADT Pulse app is fantastic, as I'm able to have full control of my system from anywhere and able to see when my children come home and disarm the system.

I am handicapped and have a ten year old daughter. The everyday feeling of our house being secure is such a comfort. From the salesperson to the ADT installers our experience were outstanding. I will sleep good every night knowing that we are protected.

Acquired new property with ADT already installed. After Q&A with ADT reps, elected to keep existing system. Technician arrived on time, was informative and personable. Clearly, my satisfaction and understanding of the system was his main priority.

I have the features for the doors, windows, and the Nest package in my service with ADT. I've been with them for about eight years and it's been good. The system went off a couple of times but it was resolved and it seems to be working fine. I also had ADT previously on another house.

My husband died three years ago and I was getting concerned about being in my house by myself. I've got a 2800 square foot house. It has limited access since there's a big fence. It has gates but they're not locked because service people have to get in. The house has about a ten-foot wall on one side and an eight-foot wall on the other side and has very few windows on those two sides of the house. I don't want windows on the sides where the sun comes in. The sales rep was a little aggressive. He wanted me to install a lot of equipment that I didn't think I needed.

The ADT guy came, installed the device and put everything in. He asked me if I wanted one type of alarm which was not in the normal package, and I said, "Yes" and he installed that too. So the installation went very well. They're very good on their service. I had a mechanical problem and they were right here and fixed it real quick. Then one time I had a false alarm and I was not here. When I talked to the lady at two o'clock in the morning, she explained that they have called the police. So I sat there for two hours waiting for a callback to report on what the police found and I never got one. I called them and they said that they won't call me back unless there is a problem. I voiced my concern with that particular policy. I think they ought to call me back whether it's good or bad news. But other than that, they're great.

I’ve had ADT for a long time and the service has been excellent. The sales reps explained all the details, including getting it set up, and were very good at leaving the phone numbers. The person who installed all the equipment was fine. I’ve never had any problem with the system. Hurricane Matthew came through and I still had my alarm system work. The only thing that went out was the date. I called up, they walked me through it and I got that set. However, I still don't know how to use that feature where I can still turn it off if I'm away from home because my phone didn’t get a signal at the time for them to show me how to do it. I should be able to do it when I get it together, but never got that set up. But I know that the system works and that’s what I wanted because I’m a widow and by myself. It’s very important that I have security at my house.

I had a wonderful install and activation. It went smoothly. The technician was very helpful and explained every step. She even helped me set up my app on my phone and show me how to use it. She also showed me the webpage and explained that too. She made sure that all of my questions were answered before she left my house. Great experience and would recommend it to anyone else.

Appreciate the responsiveness and for now, it seems like most of my concerns and complaints were taken care off - that's what I expect from a brand like ADT so thank you!

I have been a customer of ADT for several years and have found them to be very prompt when called and they have always taken care of any problem I had. I can't think of another security service I would trust with my home security.

I have been a ADT customer for many years. It's the best decision I made for the safety of my family. Customer service is always there when I have questions or concerns. Keep up the great job you do. Thank you!

We totally love ADT services, especially when we are gone from home. We just set the AWAY mode and leave. If we forget whether we set the alarm or not, with PULSE we just call it up on our mobile phone and see what mode the system is in. The motion detector cameras also give us peace of mind.

I've been using ADT's service for ten years. They're fabulous. I've got almost everything they have. The people who were here and installed the system were smart. They did it all quickly. My experience has been very smooth and I got all of my questions answered. They took a lot of time to consider some special needs that I have. My bar is at a distance from the house, and it needed heat sensors, which they made sure was installed correctly. They gave me lots of instructions on how to use the thing before they left. Their technicians are extremely helpful. I've been with ADT off and on, and when I call, their sales people are dorky, but their sales retention people go out of their way to help. They give a much better deal and know more than the sales people. The sales people are under trained, but the technicians and the sales retention people are fabulous.

Ww signed up with ADT when their sales rep came to the house and gave us information. My mother is with us too, and she wears their medical alert button. On one occasion, a tech came out because we changed our phone system and it affected our ADT service. He was awesome. He stayed with me the whole time, until he was able to communicate to AT&T what the situation was. It was AT&T's problem, 100%, but because of him, we were able to rectify it. Later on, we had a sign on the register that said that we had a low battery. He came out again, and was very helpful. It turned out it was the battery in my mom's unit, and he was able to change it. He also changed my key fob because I had an accident on it, where the police showed up. Apparently, I hit the panic button instead of the unlock button, so he fixed it in a way where I would have to push both buttons on the key fob in order for it to register a panic. I was very happy that he took care of that.

My parents have had ADT for many years. I had it once too but I got talked into, lied to and switched over to this other company. But I got ADT back and they worked with me on it. It's nice to know that they are there when I need them and I know I'm protected. They've been terrific and I would highly recommend them to anyone and everyone anytime I am asked. The repair guys were great as well.

We have the yard sign and the remote keypad for the keys from ADT. Installation was satisfactory. The only thing I'm not satisfied with is that the keyboard was set on top of a table instead of it mounted on the wall unlike the old system I had with Brinks where it had a keypad at the front door and another at the back. The ADT installers were good but they told me I had to pay extra money to have it installed on the wall as the package that we paid for didn't include it being on the wall.

I love everything about ADT. The price is great for the services that we receive. Customer service is wonderful! The glass break sensor is really sensitive, as our cat has triggered it twice. And an ADT customer service representative was quick to call, and very friendly. It's super easy to use, and it makes me feel much safer, knowing that I have way to deter a theft/burglary.

Overall we are happy that we have the security system. We feel we are safe and trust that when we are gone our home is in good hands. However when I called to get it set up and checked on the rates, we were misinformed. We took the mail offer and had mentioned it to the agent. But when the tech came in to install and asked what the package was he told us that because we didn't have landline it was going to be 20 dollars more per month. The agent on the phone asked if we had landline and I said no. She never told us about the mail offer being exclusively for landline. I feel we were misinformed. We were told our rate was going to be 30 dollars a month. But after the tech came in to install the system he was more straightforward and honest about the whole offer. Regardless we wanted the system but we had worked in our budget for 30 dollars a month and we were lied about our rate.

Technician showed up on time. Unfortunately, the installation of the Internet link earlier in the week did not work and that technician was to arrive the same day as ADT technician. ADT technician rescheduled for later in the day. The internet was working when ADT arrived in the afternoon and all went well.

Reliable, accurate, 24k gold security. This is the Ferrari of home security. The camera monitor and security sensors are always on. The technical team will help you every step of the way. ADT gives me complete peace of mind at home and when I'm away. If it matters then protect it with ADT.

We've been with ADT for about 25 years and, obviously, we've always been happy with them. We've been working with their reps all these years and enjoyed our interactions with them. We had a technician out here recently to adjust the sounder, and an alternative option was put in one of the closets. It's perfect. It's no longer making my ears want to bleed.

I am over a hundred years old and I live alone, so I feel very good that I've got ADT. I've lived here 25 years and I've had it a long time. It gives me that extra protection. I'm happy, and would recommend them.

My dad purchased ADT and it's very good. I like that it's outside as well as inside of the home. If my dad is 200 feet away from the house, he still has that kind of life alert, and that means some comfort. He has the remote so that if he’s outside the house he can turn the device on and off. He also has the camera where he can see into the house and he was able to monitor the house even though we were on vacation. He has the sensors on all the windows, all the entrances to the house, and the windows of doors. The sales representative was awesome and personable. He came out and spent as much time as he needed with my dad. He made sure that everything was computerized because sometimes we all need a little help with that.

I was very pleased with the installation of my new alarm system. The installers were very professional and answered all my questions. I was hesitant at first to change providers but I am now glad that I made the right decision.

Garbage on the wall, customer service is just lip service - Every time the system goes off or has a fault, it alerts me. I call ADT to get resolved, WHEN I have an hour to suffer through a scripted phone call AFTER sitting on hold for 20 minutes to get a live person. If I was dying, I have NO faith they would be there to rescue me if they can't even pick up the telephone.

First, the install technician was great! Explained everything clearly and intelligently, without either dumbing it down or getting too detailed or technical. Also, install was done relatively quickly with no hiccups or issues. The estimate was correct and they stuck to it, no surprises. After living with the system, no problems or issues, just simply works and provides peace of mind and effective monitoring. We're happy with it!

I've been with this company for almost a year. When I signed up to them, they said they will return my installation fee. I've called them so many times requesting for the returned, but never received it. I was really patient to them not until I received a letter from a collection agency, without prior notice of letter or phone call from PYH or ADT. How despicable is that?

Somebody broke into my house and left me a note that I needed ADT. So I've gotten alarms on all of my doors and 2 motion detectors installed. Since I got ADT, I have not been robbed. On the other hand, they keep raising their price. It started at $20 and now, it’s all the way up to $60 and I’m on a fixed income. I'm retired and if it goes up further, I’m going to another company.

I switched from landline to cell line, and ADT did it in less than an hour. The techs were really good. It's always worked and alarms when it's supposed to. ADT has always been good, and I tell everybody that I have them all the time.

ADT is managing to take care of my needs so far. I can monitor and set my alarm remotely using the app and I can check all my facilities. The installation team was knowledgeable and they helped me get familiarized with the equipment. I did have a previous system, but ADT was sort of an upgrade because I wasn't satisfied with the former. I could also get a local service with ADT. So overall, I'm satisfied with it.

I had my alarm installed in 1988 being with Brinks and then converted to ADT. Their services have been super. The only problems I had was when I've had them to come in to replace the battery and check out a line. My experience has been outstanding.

It took approximately 10 minutes before I could speak to someone. I found the instructions online. When I spoke with someone, he was extremely helpful. The instructions online were a little different than what he explained. His instructions were easier. He stayed on the phone until I removed the battery.

Recently we purchased 3 new sliding doors and we called to have ADT come and reinstall them for us because our efforts weren't holding them on... They kept falling off. We were told it would cost us $140 to have a ADT man come out to reinstall them for us. NO WAY! This should be a complimentary service we felt or at least an affordable service. That is just crazy. So needless to say, we are going to have to reinstall them ourselves even if we have to use Monster Glue to hold them in place.... Just kidding, we are on the search for more heavy duty double side tape. Really disappointed in the service here. Might change to another company once the contract is up.

You have not put the ADT sign in my yard. You gave me wrong information, saying that your company bought out Monitronics and had me to join ADT. Now I am paying two companies for an alarm system. You installed your alarm equipment so quick. Now you need to buy the rest of my contract out $632.00 with Monitronics. Please.

I've had the ADT service for years now and they have been satisfactory. About two or three years ago, I had a heat sensor alarm that kept going off. So I called them and we got that resolved. Last year, I had all the batteries replaced and then I recently had a billing issue which they took care of as well.

I will spare you the narrative and just list the issues from the last year. Sign up for ADT, meet with tech, fill out forms with my name. They run my card through, then first bill comes to my wife's name. One month after we sign up, and have an ADT sign in our yard, one of their door to door teams knocks and introduces themselves, asking if we want information on ADT services. Not very confidence inspiring that they didn't know we already were customers, nor did the sign in yard ring any bells.

ADT personnel walked through the process to resolve the issue. ADT personnel took the time required to resolve the issue which required running through a few processes. ADT personnel during the entire process was knowledgeable, professional, and friendly.

Salesman, installers and phone help (tech support) are extremely knowledgeable, friendly, polite, courteous and patient during questions and answer period. The company's product is top of the line as well as their security system's performance. I have no trouble in referring ADT to my friends and neighbors. Have done so already. We are very proud to be part of ADT family security company. Thank you.

My husband works for a national construction working in 49 states. This means travel, travel. With all the mean things happening we kept a loaded gun handy. Never needed it but always wondered if we would. ADT had a special on and he said, "Let's talk to them." The two young men that came to our house were nice, well informed, not pushy. They and the history of ADT sold us. We still keep a weapon handy but now we will know which way and when to shoot. One thing more I wish we had is a louder alarm.

The service is reliable and consistent. Personnel are professional. Equipment works... accuracy and reliability. Suggested improvements: Time to service apt... one week too long AND equipment adhesive is weak.

I am very pleased with the system I have. I know that when I leave I can check on my home. I can see when my house/pet sitter arrives. I can see when the sitter leaves. I feel comfortable re-entering after being away. I feel safe while in my home. I love it. I feel the posted signs are a deterrent to crime. Thanks ADT.

I called on a Saturday to inquire about installing a home security system. The gentleman on the other end of the line was very helpful and explained everything to me. By the following Wednesday, my system was installed and running! The installer was wonderful and my whole experience with ADT has been great!

I've never used a security company before, so I was concerned that ADT would pressure me to buy services that I didn't want. This did not happen. Their product and its use were explained to me, and resources for additional help were provided - about 10 days after installation, one of the sensors fell off and within about 12 hours, a technician came out who corrected the problem and also helped me with a computer problem (unrelated) I'd been having. I feel like ADT staff are competent and really want their customers to be satisfied - and I am.

Mike the ADT Tech was very thorough and found out that the transformer was out which caused the whole system to go down. He replaced the transformer and reset the system. He also relocated a camera that needed to be put in the correct spot as a result of the system being repaired. I said, "Thank you so much." My wife and I believe you have a wonderful employee who knows his job and is a great asset to your company.

We saw the ad, we called ADT, they sent a representative, we purchased ADT. The best issue we found is that we were able to tailor our system to one that would not only serve our security needs, but also meet our financial criteria. We feel safe and secure, and have recommended this to our neighbor who did, in fact, purchase a system. Thank you ADT!

I was very pleased to call ADT on Tuesday and Wednesday they were here. The tech came earlier than expected. He was a perfect gentleman, and answered all my questions in a professional manner. I have been with ADT for a long time now and will continue to have this company monitoring my home for a long time to come.

Our previous service was so difficult to set without calling the police or the fire department (which happened 3 times) that we quit using it. When we installed ADT, we began using the alarm pad regularly. It is a simple touch of our remote when we leave and another simple touch to turn it off when we return. We set it every night when we go to bed and feel totally secure. Not only would I recommend it to others, we have done it repeatedly.

Sean and Joel were extremely helpful at the 800-238-2666 number. The best was having Robert ** as the technician. He explained exactly what I needed to do, which was go to the new TS4 system (wireless). He also went through everything that I needed and how to use it--and all at a minimal cost. He stayed till it was done, which meant he had to come back the next day and then again after Internet was fixed. He was the best. Thank you Robert for your help. You made fixing this system a pleasant experience.

I am actually happy to give you a response on services I receive from ADT. “I am extremely delighted with your services”. I have placed calls with questions on operation and functions of my system and on occasion my alarm was activated in error and the response time has been right on point in every instance. I received a call without delay and the individuals have been exceptionally pleasant, calm and clearly understood every time. (Thank you for using staff that speak and understand English thoroughly). My rating was only a 4 star as I am still waiting for bonus rewards for referrals to family and friends. When told there will be a financial reward for referring, we look for that reward (be it credit or monetary). So I bumped you down one point for not doing as promised. Without this you would have been absolutely 5 stars in my book, if not for your failure to reward your customers when promised.