ADT Reviews

ADT protecting my home is the best thing that we have done since buying the home. Since we are at work most of the day, I know our home is safe and with the multiple area of security (all doors and a sensor) I don’t have to worry about having someone coming into our home unannounced. Everything so far has been good and we are about 3 months into using the system. Best feature is the app. If we forget, we can arm/disarm from the app. Notifications are useful and keeps a record of all the activity from the home. As for now, we enjoy it and when the cameras are installed, we’ll keep enjoying it!

We’ve enjoyed great peace of mind since upgrading our ADT system. We’re able to control the climate with our NEST thermostat, view the rooms and entrances with our interior cameras, and see activities at entrances and keep up with neighborhood alerts with our RING technology.

Very pleased with the service... It is very easy to use. Serviceman was polite & knew what he was doing and explained the service to us. But I'm still waiting for the Visa card I was promised at time of installation

We love ADT. Have been customers for six years now and are treated as if we are their only client. Friendly, professional, prompt, courteous, and thorough on their follow-ups. Would highly recommend ADT to anyone looking for a comprehensive company.

Appointment set up and meeting was easy to handle. Rep was knowledgeable, and listened well to what we wanted. Actual work was done efficiently, tech was pleasant. Product was just what we asked for! Will decide if we need more protection in the future, and will definitely stay with ADT.

Great customer support. Always functional. Agents know what they need to do when contacted. Quick response to a triggered event. Continued need to keep monthly service charges as low as possible. Great camera function allowing property to be monitored while away.

So far, no complaints. Whenever away I can always check to make sure home is secured. If there're issues, I'm always notified by ADT, or I contact ADT which has great customer service with their client(s). I chose ADT on a recommendation and so far, as previously stated, NO complaints. I have also recommended ADT to out of state friends, and they also were pleased.

I continue having issues with my door locks. I would love to see a digital touchscreen panel. If you have this technology available please let me know. I love my ADT system and have been with the company for years.

In spite of the fact that my dog is not 80 pounds, she apparently triggers the alarm if I set it when I leave the house and I therefore cannot set it unless I'm staying home. Also, the monthly expense is more than I understood it to be. My installation, however, was very smooth and professionally done.

From sales to install - just an all around great experience. System operates very well and as explained. The salesman and the installer were informative, polite, and neat. They even managed to be friendly with our two Yorkies (who are always inquisitive when it comes to strangers in the house).

Always great customer service with ADT. Quickly helped us with an issue we had with a battery. When there is an alarm for any reason, they are prompt and give us peace of mind. We’ve used them for 8 years now and will continue.

Harry, the ADT representative was very professional, knowledgeable and great to deal with. I've been with ADT for a very long time and all my family as well. I chose SimpliSafe, I got a cheaper package for my apt. Once I buy a house again I will contact Harry and put ADT system in.

Satisfied with ADT. Happy to have a security system just for peace of mind if/when needed. I think the ADT sign in front of our house is almost as good as having the system itself. Rarely is there ever a billing issue.

I am very pleased with my service with ADT. I have used the company for about 9 years now and have no complaints. They were very helpful in switching my system out to a wireless system when the phone line stopped working.

I have been with ADT since 1994. One thing I do not like is if your alarm goes off because you did not dis-alarm in time, I do not like a recording calling my house instead of a human being. Other than that, I am happy with ADT. If I was not happy, I would have hired another alarm system a long time ago.

When the alarm accidentally goes off, you can count on a call within a minute. They are very nice about the call. We do need to upgrade the system though. We had this service for years, ever since we moved into our home.

We feel better knowing ADT is protecting our property when we are gone. Thanks. Your service man was very good at installing the system and explaining how it works. He guided us through the whole process and knowing it is there when we turn it on is very good and relaxing.

It was not the detector batteries. It was the detector itself. It kept beeping. Customer Service talked me step by step how to stop the noise AND scheduled a tech appointment to replace the carbon detector. Tech came over, replaced entire unit. Works great!

Have been with ADT for 8 years. They have always been prompt and reliable for anything that we have asked of them. In the times we have had alarms go off we have received a call within 20 seconds. The service guys have been polite and had any problem fixed within the first visit. Can’t say enough good about this company.

ADT makes you feel protected wherever you are with Pulse technology and reliable equipment. Their staff listens to any concerns and provides protection at a fair price. When I recently asked about my plan and pricing, they reviewed what was included and even gave me a break on future subscription pricing.

Our experience has been great with ADT. We have had no issues and would recommend to anyone looking for home security. We have the phone app which helps us to manage our home even when we are away on vacation. Great feature to have.

We have had this service for quite some time. The customer service is very helpful. The service personnel are friendly & informative. We feel confident when we leave home that our security is in good hands. We have recommended your company to friends & relatives.

Called to check on my system and if it needed maintenance as it's been a long time. They did a check from their end and stated everything was good. No concerns. My only negative with ADT is that it seems more expensive than other systems and I'm not sure that there is any added benefit. I am loyal but it makes one want to consider alternatives.

I would recommend ADT to a friend. The service we receive is always excellent and the staff seems to really care about their clients. We always receive excellent customer service and the techs are very knowledgeable. We love ADT and highly recommend them.

Yes, I would recommend my local ADT servicer. My local ADT have good customer service and installers. I had a problem with an agent outside the area and they followed up on the incident to assure me it was not them. What a RELIEF.

The alarm company calls anytime the alarm is triggered. Very helpful and professional. They always help and explain which alarm was triggered. They are easy to understand. I wouldn't use anyone else. They are easy to reach never a long hold time.

Thank you for making my family and I feel safe! When we travel away from our home in is good to know that someone is there working on our behalf. We have recommended this service to all of our family and friends.

I love having ADT Pulse. Knowing that we have cameras to capture footage in the event of a break in is very reassuring. Being able to access the cameras when we are away is also great. We decided to add a camera for the front porch and another one in the garage. The ADT rep that installed was fast and very informative. When he was finished he mentioned we could have installed a doorbell with a camera that alerted us on our phone when there was movement on the porch and the outdoor camera he just installed would be a good idea around the pool in the back. We wish he suggested that before he installed the camera as we would have gone with his idea!!

For the most part I am happy with the experience (especially with the installer)... But I am a little disappointed because the motion detectors don't always go on in the same place every time. I am happy about the alert system when an alarm just go off.

ADT customer service was very helpful and knowledgeable as always. Customer service has always provided quick and precise answers to solve problems and/or answer question. I can recommend ADT with confidence.

I’ve had ADT for a long time. Their service has been good and my interactions with their staff has all been positive. They were very prompt in contacting us whenever the alarm has gone off. I’m very satisfied with ADT.

The installation was performed efficiently, smoothly, and the installation representative explained how the system works. I would recommend this security system to my friends and relatives. I feel much more safer in my home now that I have this new system.

Today (June 23, 2018 between 2 and 4:30 pm a man (I forgot his name) came to my house to assess the requirements to install a security system (ADT). Everything was fine. He showed me what the system cost. And I said, "I have to figure out how I can get that money so I can pay it." He went on to say, "I can give you a lower price with less equipment." I explained to him that if I am getting a system I want the full system. Not a partial one. He continued to show me how he could get me a lower rate and I kept explaining to him that I would consider the full system once I find out how I can pay for it. Then he started yelling at me that he traveled a long way so he can make an installation so he could feed his daughter. That he does not make any money unless he makes the installation. I asked him to leave a few times.

We've had ADT for several years and I've been very pleased with their service. Their customer service has been very good too. Our package includes the motion detectors and the keychain.

I used to have another home security then ADT came along and I've had them since 15 years ago. Then 2 years ago, I had our system upgraded to the new stuff. I spoke with a rep and he asked all the right questions. I had most of the right answers and then they came up with a good price and we did it. One guy came and installed and he did a good job. He also explained everything to me, how to add on modules and how to work it. I'm very pleased with everything. I like the cell phone connection instead of the wire connection which could be cut. I especially like the way one can access the camera from anywhere in the world. In fact, I'd like to talk to somebody about more cameras. Overall, ADT does a good job. If you wanna see my system, come over. I'd support it, I'd promote it.

I just had ADT install and paid $100 upfront for the equipment. I will get a $100 Visa gift card after I fill out paperwork, get a copy of my contract and get a cashier's check or money order for $4.95 to handle shipping and handling of mailing the card to me. Within three days of the system being installed, I get my first bill. I understand the pro-rate fee for what's left of the month but the charge for the whole of next month is much higher than I agreed to. Calling customer service I am told that because ADT doesn't have my contract yet they default to the highest fee and will adjust the following bill when they receive the contract. Also, they are taking the first bill out of my account within 72 hrs even though I agreed to a certain date. They seem more worried about money than they do about their customers. I'm regretting switching to this company.

I have had service with ADT for over 20 years. I have paid the highest monitoring fees in the industry for this entire time. I have just sold my house and call two weeks in advance to cancel my contract, and they tell me it will take 30 days to process! Trust me the money does not matter, be it's a bunch of "money making" crap on their end. Then later they process the cancellation, the least amount of paid monies they need to pay back. If you ordered new service, they would provide you service within a few days. When it comes to returning your money, it's a scam! I will be purchases a new alarm system in a few months. It's a phone call that ADT will never receive from me. Customer lost forever!!!

The technician was very kind and detailed in his explanation of how the service works. He was very patient with two old ladies who live alone. He was very professional. The system is amazing. My 90 year old mother can control it with ease. She said after the installation she had the most peaceful nights sleep she experienced in a very long time. I rest easy while I am at work knowing she can reach the police or an ambulance with the touch of a button. Thank you ADT.

The ADT team has been good over the years. I've had questions, upgraded systems and bought new stuff. Some of the information they gave me led to purchases and I didn't have any trouble talking to them. They showed up on time or called if they would be late. I appreciate the service they've given. I'm glad I have ADT because if something happens, they either call me or I call them based on what's going on. I would definitely recommend them.

We've been a customer of ADT for 30 years and my experience has been good with one exception. Their prices are becoming uncompetitive and I'm stimulated to buy another service that has something in the vicinity of half of the price of what they're charging. But I am generally satisfied with everything. The equipment I have in the house that I'm in right now has lasted 18 years with a few things having to be done like battery replacement and a couple of defective pieces. But other than that, I'm quite pleased with what service they've provided.

I first got Brinks and now it's ADT. Whenever I had to interact with the team, they've all been helpful and very polite. The equipment works great and does what I want. The features we have are fine too. I've always had good service from the company. I had to have them come out last year because there was some battery in it that made the motion go off, and they were prompt to come out and they fixed it.

ADT is a very reliable and helpful company. We've had them for two years and have all the standard stuff given to us, which we're fine with. We've not had any problems with what they've done.

I’ve had ADT for over 10 years and I have felt a great amount of relief in having their security system. The features that are included in my security package are fine and I've been feeling very safe with the features I have, such as the motion sensors. My interactions with the reps and the techs were fine as well. I talked with the reps about trying to get my bill lowered and they worked with me, and everything’s fine. When the installer came over, he went over the little booklet that they gave me and he told me all about how the unit works. I would suggest to my neighbors that they look into getting ADT because I’ve been very satisfied with this company.

I’ve known about ADT forever but I’ve had them for 11 years. Their team responded right away when the alarm went off and they were great. Our interactions were excellent and I have had no problems with the features of the service package that I have.

I’ve had ADT for 30 years and I am quite well-satisfied with it. They respond very quickly when the alarm goes off and everything is fine in my interactions with their team.

We've been in our home for 30 years and because my parents had it out on the Key, it was just kind of a no-brainer for a young family to have protection for fire, burglary and everything else. We got an interesting system. It's called the Simon System, which was used in the Pentagon back in those days. Everything is wireless and very sophisticated so we're real happy and this is through ADT.

ADT Pulse is not working on mobile. App showing as system offline. One of the LEDs on the ADT module showing red. Called customer service. I followed their instructions. Still not working. They send the technical person. He came and fixed it. They charged 117$. When I called why you charged. They said I don’t have ADT pulse repairs coverage. When you take ADT pulse make sure you have free tech service. They service only the panel repair. Not the ADT pulse router.

I rarely write reviews but this is the worst business I’ve encountered in awhile. I’ve had several problems with MY system and they’ve serviced it four times. They only let you out of your contract if the same issue occurs more than three times, yet I was on my fourth and they wouldn’t honor a release. Customer service is very rude, aggressive and I’ve been hung up on. Item return and termination deadlines are very strict— they won’t let you out of contract or return an item past one day, for any reason. Asking to speak to a manager will result in “I don’t have a manager”. I strongly recommend considering other reputable security companies before you sign with Defenders ADT.

ADT's sales rep was a nice young man. When I got the rest of the stuff done, I called them to ask if I was qualified to upgrade and when the guy came, he said that I got everything covered. I also got along really well with the installer. Both of them were really nice people. When I had false alarms, ADT's reps called and asked me if everything was okay. They also asked what was my panel's code and I told them it was me. It was a way to make sure the system was working, too. I only have one panel but sometimes, when I'm walking in, I just walk past it and it would not even make a noise. Other than that, ADT provides a great service and the system makes me feel safe at home. I really like the motion sensors because I don’t want anybody in the house. I'd recommend ADT highly and I have a girlfriend that got it as well.

I’ve had ADT for over 20 years and having their system makes me feel secure. I used to have a friend that worked there. I've been pleased with their service and they've met all my expectations. My interactions with the reps have been excellent. The features that are offered in my service package are fine, although I'm sure we could do an upgrade, but I'm not interested in doing that right now. I would recommend them highly. In fact, my daughter is using ADT because of our service.

When I renegotiated my contract I was informed that if I moved there would be no penalty. I even reaffirmed the prior to agreeing to anything. I am now moving and they are refusing the cancel my service on my move date and are charging me a large cancellation fee. Do not go with their service. They will tell you whatever you want to hear to make you sign up.

ADT sucks and they are no good. The alarm was triggered a couple of months ago. I was leaving the house and I set the alarm. After I left, ADT called and they wanted to know whether they needed to dispatch. I told them no and that it was me. I was already two miles away from the house. I just set it and it was okay, but they didn't ask me for my password. They didn't ask anything in spite of the fact that I told them to cancel. I dropped my daughter at school two miles away and came back here. As I was pulling to the driveway, they dispatched the fire truck and police and they were here.

Late May of 2018 I received an ADT mailer advertising home security service for $27.99 per month. The advertisement had these great features and benefits including updated technology. On April 6, 2018, I was scheduled to have my home alarm system replaced by ADT. I had my previous carrier for 8 years—all wireless technology. I discussed with scheduler the plan I wanted. Well, the installer came, started the installation then proceeded to try and sell me all these additional things to which I declined except one additional sensor. After completing the installation, it’s now time to sign the contract. The contract says $54.99 per month. I told the installer that this isn’t what I called in for. He goes on to say how this was a better system. The advertised system requires a home phone line (this was not mentioned during the initial conversation).

I had Brinks and then ADT bought them out, and it's been a good experience. I have the alarms on my doors and on motion, the one inside, and their service has been great. Anytime I accidentally set the system off and don't get it turned off back on time, they call me. I give them the password and we get it all straightened out. They're a great company that does everything right for me.

I purchased ADT Pulse about 6 months back. After about 2 months one of the sensors stopped working and I have not been able to secure the house since then. I called them and basic troubleshooting didn't help so they said an agent has to visit. I was given an appointment between 8AM-12PM and no sign of anyone showing up until 11.45. At 11.45 I get a call that the technician is running late and he can make it after 2 hrs. ADT will not send someone before 8 AM or after 6PM, even after messing up the appointment. Unfortunately customers also have jobs... Don't we? ADT continues to charge me 56$ per month for a service that I cannot use and that they will not fix. I am about to leave the country for a 3 week vacation leaving my home unsecured!!!

We’ve been with ADT close to three months. We got motion detectors, the glass breaker, cameras and all doors are protected with the entrance on them. The installer was very intelligent and helpful, and a nice person to be around. Our monitor talks to us all day long and they do their job. I feel very comfortable with them. I'm very happy and I would recommend them in a heartbeat, and I've recommended quite a few people.

ADT has been very good. They were professional, they responded to our calls and we haven't had any problems with them. The installers were great and we've been very satisfied with the system. I would recommend it.

I hired ADT seven years ago and there hasn’t been any problems or issues that ever occurred to me to even look for another company. My sister was here when they installed the yard signs, motion sensors and door sensors and everything was fine.

I have been a customer going on 3 years now. I have transferred services after the first year and was not informed that my contract on file would extend another two years. Well, when I did it I never received any noticed about the contract or given a copy of it. This past April ended my contract, however when I called in to make some changes and discontinue service, I was told that my contract now was up in January of 2020. When I asked why and how? I was not given the correct answers to why. Between multiple calls daily (because you cannot speak to one rep since no one have directs numbers) someone was able to provide me both copies of my contract, and to my surprise (not saying names) the rep used my signature from my old contract.

I'm pleasantly surprised that the issue has been resolved quickly. Trechell was able to verify my cancellation call and processed the cancellation on their end. I was told that the credit card payments I disputed were already reversed so I'll follow up with the bank but everything looks good so far. I'm pretty impressed with this support team's quality and speed of service.

ADT is worth the money and we've had them for more than 15 years now. I'm very much satisfied with ADT and my interactions with their representatives have always been good. We’re moving right now and we’re gonna have them setup the security alarm on our next property. We're keeping the same package we have right now which includes some extra motion sensors and cameras.

We moved in this house in 2005 and it had another security company that ADT took over. I like ADT very much and I've had them for years. When I accidentally had the alarm go off, ADT contacted me right away. Also, there was one time they came out to fix the alarm because it went off too often. Overall, they're very dependable.

I'm a widow so I'm by myself and I love having the security when I'm gone or during nighttime. We started with Brinks back in 1997 and then ADT took over, and ADT's reps have been very smooth. If I accidentally forget and the alarm's set and I was trying to get in the house, they call within a minute to make sure everything's okay.

I was looking up ADT since I am considering getting a home security system, until I saw your advertisement at a movie theater. The video showed parents leaving their pets and more concerning CHILDREN home alone while they were able to watch and lock their homes from a remote location. To me, this encourages irresponsible people to adopt this practice.

ADT acquired the company that we had. We had an alarm perimeter set up. We have a smoke detector and we have the buttons for fire help. Their response generally takes within two to three minutes, which is good enough.

This is the third house that I have covered with ADT and everything pretty much runs as it should. In one of my areas, I have a silent alarm that I occasionally set off accidentally and the person who takes those calls is extremely courteous.

We have ADT here for many years. We got their security and monitoring service plus the motion detectors, the sliding doors, and one window. So far, their service has been excellent and we're very happy with them. They have good people and we always get everything. And if we have any questions, they answer it. They are also very easy to get a hold of.

We've been with ADT since '97 and we got everything we needed like a camera, door, motion and fire stuff. I'm very satisfied with them. If I have any problems, I could always call ‘em or change out a battery. It’s pretty simple. The alarm went off before which might've been by opening the door wrong but at least we knew it works since they responded really fast. I'd recommend them. As a matter of fact, after I got mine, I got my mother one. The biggest advantage is that we had to get ours hardwired so they had to bore holes on the side of the door frames. Now, they’re wireless. Although she has to change her batteries more often, but she’s got that so they didn’t have to go in there and run all these wires. It’s convenient.

ADT had a very nice technician named Taylor. He was very efficient and our interaction went fine. During installation, Taylor answered all my questions. I contacted ADT after that and told them that my sister had some questions because she was in the hospital when the technician installed the system. So, Taylor came back and answered all the extra questions that she had without a problem. I am 82 and I feel more competent since working with ADT. Having a security system that is as efficient as ADT makes me feel that things are going to be all right. And when I arm the system at night, it makes me feel good and secure. I have recommended ADT to others. I've been telling my friend in Michigan who lives out in the country over and over again that she ought to get ADT.

I've had ADT for years now and I'm satisfied with the service. The representatives have been fine and just about everything is included in my service package.

We have the smoke alarm and intrusion alarms included in our ADT package. And so far, ADT's service is good and they show up when I ask them to. Their sales reps knew what they were talking about, although I had to tell the installer exactly what I wanted to do since he was trying to put something in there that I didn't want. Also, I wish the cost was a little cheaper. But other than that, my experience with ADT was good and I'm satisfied with them.

The business model for this company is best described as "bait and switch", that is promise one thing but then deliver (and most importantly bill) for something completely different. My experience started with my initial sign up over the phone in which I responded to an advertisement for a monthly rate of $19.99 for one year and $36.99 afterwards and an install fee of $99.99. I asked repeatedly what was included with the $99.99 package but couldn't get a straight answer from the salesperson so I elevated my question to the manager. The manager described a package that was satisfactory, implying that the install rate would include a credit for what I was looking for (e.g. a certain number of windows), but of course it did not. Note that calling ADT generates a hard credit inquiry on your credit report and they won't give you any numbers or meaningful information before (or after) they check your credit.

A rep from ADT was going door-to-door. He came over and introduced himself, as well as their program. He was a very nice gentleman. He also explained exactly how the system worked as well as what would be covered and what wouldn’t. I had some questions about their system because of the way our house is laid out. We went over that and he explained it very thoroughly. I had gotten the whole package and the installation went quite well. The installer was a very polite and nice guy, too. He took about 1 day to install. But he had to come back one time because they were out of the glass breakage unit when he came over and he had to wait until the next day to get one. Then he went over the whole thing with us and then we went on the internet and did our thing. I've had the system for about three months and I'm 100% satisfied. ADT has been extremely professional.

ADT's sales reps were very professional in dealing with my questions and the installation people were completely professional. Getting the service was a good deal and I haven't had any complaints at all.

Install was only bad part. Holes in wall. Only offered a new box to cover up holes when I made a big deal about how a tech should ask you what service you want before they drill holes in the wall. I wanted my service through my telephone line. He installed for cell towers/wireless. Had to remove and I had to repair holes.

For many years, I've had ADT and I was able to use it successfully whenever I needed to use it. And if anyone is considering getting ADT, I'd tell them that I’ve had no problems with the company.

I needed an alarm system and ADT was at the top of the list. I've been using them since about six years ago. They're a very good company and I like that they're very responsive and giving me all the information I need. The alarm has gone off before and the representatives have been very professional. So it makes me feel significantly more comfortable, knowing that I have a company like ADT and that their response time is great, especially in the situation where it might be somebody else other than myself messing it up.

I've been with ADT for at least eight years and the service has been okay. When they raised the rates, I called them and they finally lowered them back to what they were supposed to be. So they raise rates indiscriminately until you call them up and then they raise them back to where they were. There are a lot of different companies out there and people should search for the best price.

We purchased a Ring doorbell alongside our home alarm system. The sales representative and the first technician we worked with were amazing. About 3 months of having our system, we had to change our router, which meant we had to reset our Ring door. Easy fix right? Well I thought so at first, to my surprise one of the small secure screws was stripped when installed, so we couldn't take it off. We tried using electrical tape, purchased new screwdrivers, super glue, a rubber band, you name it, we tried it! Finally to my dismay, I decided to contact ADT to have them send a technician to help. Of course I wanted to avoid that for something so minor, I know they have more urgent things, but with months of trying on your own, there has to be a time to throw in the towel. I spoke to Angela, who had me repeat my attempts not one, not two, but FIVE times to her - each time she responded with, "are you sure there is no one that can help you?"

A friend of mine had ADT and I asked her questions about the service and who her contact was. I have security at my business but not here at the house. I decided to make the next step and install security here. Corey came over and showed me what they offer. He was not pushy, which was good. He just showed some things and gave his suggestions. The experience was really great. The installers came right on time, 8 o’clock, on the dot. They showed me what they were gonna be doing and if I'd ask them questions, they were happy to help me.

ADT provides good service. When my mom was living alone, I felt like she needed the ADT system for her protection. An ADT sales rep came out and I expressed to her that I was interested in getting their product for my mom. Our interaction was great and the presentation was very good. She readily came and did what she needed to do. She demonstrated and tested the system as well. We have the basic system that is connected to the landline. Due to my mom's age and health, she now lives with me and I had the system moved to my house. I continued with ADT as it was meeting my needs.

We are so happy to have our new alarm system. Our tech was Ryan and he was very informative about the products available to us. He was a pleasure to work with on our new install. We feel we got everything we were looking for plus a few things that were suggested to us that we also purchased. Our tech was very respectful and professional working with us to get exactly what we needed. Thank you.

Had Protection One monitoring for years. They apparently merged with ADT. I called the 800 number on my system to cancel service in Dec 2017. In mid May 2018 I decided to re-start service. Had no problem starting service over the phone. I asked if I could cancel again after a few months if I wanted; was told yes, no problem. I asked if there was any penalty, add on charges or surprises if I decided to cancel; was told No.

Great Job, technician was exactly on time, very nice and friendly, he walked through the house with me and explained my house risk room by room, then he did his assessment for each room. I watched a video about the difference in the smoke detectors, we went over his assessment and he explained why he chose what he did on the assessment, we talked about my options, we did the paperwork and he got right to work. I have my 6 year old granddaughter every weekend, she feels very safe and this is the first time she went to her room and played by herself, I usually have to sit in her room with her while she plays. She told me to go in the living room, she wanted to play by herself and to close her door but leave it cracked, I did and she played in her room and she never called me and asked me to sit with her while she played.

I customized what I needed in my ADT package. The installer did a good job and I've been fine with my ADT service so far.

I’ve been with ADT for years. My momma had ADT and when I bought my condo, it was already wired up for ADT. I got a camera. I can see it on my phone and enter my house. I would love to have one put in my backdoor without being charged the extra fee though. That aside, I also have the panic button. ADT has a good service. When the alarm goes off, they notify me right away and the police is here. There’s not a second that goes by. When that alarm goes off, ADT is on their job and that’s what I like about them. They have good customer service too. Even when the guy came out for the installation, he was very nice. He took his time and understood what I was talking about. When I was talking about my issue, he took the initiative to make sure that when he left, everything was working okay for me. He cared about the customer and made sure that I was satisfied. ADT should keep doing what they're doing.

I've been with ADT for ten years already and so far, their service has been very good. They've been very clear, concise and easy to understand any time I’d call and have a problem. Once, they had somebody come out and check the system or troubleshoot the actual keypad. And on the little keypad, I was surprised that I have to keep it programmed in order to give an emergency signal if I press on it for any given reason for an immediate sound. But other than that, they’re a good, solid company and people should try them.

I recently became an ADT customer and part of my contract called for a $100 gift card to be sent to me. A day after the installation, which was completed as expected efficiently and smoothly, I received an email from a third party Mpell certificates, telling me that when I send THEM $4.95 for shipping and handling, they will then send me my Visa gift card. I do not feel I should have to pay a shipping and handling charge to receive what ADT promised me upon sign up with their company.

We have been a loyal commercial customer for 20 years, In 2015 after 39 years of operation we decided to close and sell the business. We called for an equipment change so that we could have a security system without a landline. When the salesperson arrived we advised him that we would be selling and would need to terminate the service after the sale. He said that it would not be a problem and that all ADT would ask is that we give the buyers a recommendation for providing the security system to them. There was a document that stated that we would be responsible for 12 months but then after that time we would be able to terminate the agreement when the property had new owners.

My son and daughter-in-law had ADT with their business and so did my other daughter. The installer did great and everything worked out perfectly as far as the box with the power that stayed on when the rest of the power went off. It's here in my office too, so it worked out very well. The installation took under two hours. I have all the monitors on the back patio door, the kitchen door, and the front door. And I have the motion sensor in my office and in the bedroom. I had it set up to where I could have just the office sensor on while I'm sleeping. I just stay out of that room and everything seems to work fine. Also, I appreciate all the signs I have everywhere. They put up, "Watch out. ADT."

I've had ADT for eight years now and about five months ago, my alarm went off. I got a phone call before the alarm stopped sounding and the rep stayed with me until I had checked out the house and turned the alarm back on. That was a very pleasant experience.

We've been in this house for about 30 years and the ADT alarm system was already here when we moved in. We have the security package from them and their service is fine.

I’ve seen ADT signs around here for years but I have been using them for less than a year. I got the motion sensors, door sensors and the carbon monoxide alarm and when the installation team came, they knew what they were doing and they were good. The system was not much different from the old as far as the panel goes, but they explained things. There were two false alarms and they called in while the shrieking was still going on so, it was fine.

Security Consultant aka Sales rep was polite and professional. Tried to make sales beyond specified needs. Billing was wrong as they charged for cellular installation while my installation was using land phone. Since the installation is done by vendor and not ADT there is always disconnect in communications

Our experience with ADT has been good overall. ADT has been in the house since it was built. And we're just now starting to have some trouble so we're getting ready to call ADT. Our meter has been in there for 18 years, and we're having trouble when we come in to turn it off. We have to keep it up the keys about four times to make it go off.

I've had ADT for so long and I'm satisfied with them. My system’s pretty old and if I have any problems with it, they come by here to get it taken care of. They’ve been very good and everybody has been very nice and very helpful.

I was with another company and ADT bought them out. I have the alarm on the house and on this pendant that I wear too. I call every month and test this pendant thing so I know that they're on the job and guarding me. They're always real nice to me. One time the emergency battery went down and they said it was hidden here in my house. I didn't know where it was since the other company had put it in here, and ADT sent a man out here that found where it was right away.

Installed at a Rental Home for a physically handicapped tenant - The ADT techs install was fine. I did not read the lengthy contract. House was sold yesterday, I was told it takes a month to cancel, that would be July 8th, when my 3yr contract expires August 18th. I owe $78.86 for this privilege. The worst company, the worst policies and the lengthy contract.

My husband recently passed away so to better insurance my safety I found ADT. From the first phone call made to the installation was wonderful. Feeling secure in my home without my husband of 36 years allows me to have peace of mind.

thanks Tréchell to work with me to resolve this issue. i hoped i never had to gave you one start review earlier. at least someone is working hard in ADT company. but i hope ADT change the way of cancellation process to get better satisfied rating. all the best.

I have been with ADT for a couple of years and it’s been very positive having their service. They’ve been there anytime we’ve called out or had a problem. They answered the phone to give us a response. But the thing was--we had problems with our furnace and the fire department’s been out here three times within six weeks for carbon monoxide. In two of those times, it was up in the 100th level. ADT called the fire department and had paramedics here so that everything was prepared. The reason ended up being our water heater and we had to replace that. But ADT had taken care of everything each time and we just had to basically get out of the house. I've used the wireless keychain remote as well and it has been good because you can positively do it outside. We're happy with it.

Requested ADT to start monitoring previously installed equipment on a new house purchase. My daughter was there on site. She was told that they needed an initial payment where she used my credit card to do so. As it turns out, Protect Your Home who does the install for ADT, ending up charging over $1200.00 for the installation. When I challenged this expense, the customer service representative was very rude, and told me that the charge was for additional equipment. I asked what the additional equipment consisted of, and she responded window monitors. $1200.00 for a total of 10 windows?

I've been a ADT Business customer for over 25 years. I have been satisfied with them to this point. They have done several jobs for my friends and family. I recently got rid of my home phone service and now my Safewatch Plus system shows a constant trouble light and I can’t use my alarm system. I contacted ADT and they said they won’t work on my system now because It isn't currently being monitored. I think this is bad business. This is their product and this problem could be easily remedied. I will be forced to go with a new provider and there will be no chance that they will regain a future homeowner on their monitored service at this address. I would think with the increased competition in the alarm business they would be glad to keep every new and old system they have out there.

He was incredibly thoughtful and considerate in making recommendations that truly fit my needs. I was in an incredibly vulnerable state of mind due to a robbery and home invasion and could have been easily taken advantage of by someone led honest. I couldn't be happier.

I live alone so I needed some security. I called ADT and I got the service package with the little camera and the sensor. The installers explained to me how to use the system to make sure I understood everything. Also, the reps have been very helpful. If I make a mistake and open the door, they would call and check to see if everything is okay. The system works perfectly and I've had no problems. ADT is a good company and they're doing a terrific job. A lot of my friends have ADT too.

The technician was very helpful, knowledgeable and friendly. Whomever he called at the main office was exceptionally rude on the phone however. I did find the "sales offer" I received before contacting ADT was misleading and the equipment I did purchase over that "package" was high.

Nice system. The upgrades to the standard items offered added quite a bit to the cost. I expected a $99 system with 3 doors covered and some key fobs and $30 a month. They suggested a $7500 upgrade with a $70 a month. We opted for $1200 upgrade with $40 a month. When it was all added up it came to $52 a month. By then we were too far in to back out and accepted the system.

It was all easy and painless. I didn't know that it would take quite so long for installation so I would inform people when they go to set up installation. Both technicians (one being a trainee) were friendly, patient, knowledgeable. When they left, I only had one mishap and my husband and I figured it out within seconds. It was operator error, not equipment. Would recommend ADT/Protect Your Home.

It was a very smooth switch over to ADT for: 1. Competitive Price. 2. New Equipment. 3. New Technology. 4. Well Known Company in the country. 5. No Hidden Cost at the time of installation. 6. Expecting an excellent service.

We have ADT's alarm system, a fire detection system, and a low-temperature thing, so when we travel, we'll feel quite comfortable that the house won't freeze up. The installation of the system was very smooth and when I had some problems a few years ago, they replaced the parts that were broken. I had good service with ADT but a little bit expensive.

I recognized ADT's name, I liked its reputation and the system was quick and easy to get from them. The house was wired for ADT so it was quick and easy for them to install the system. Then it turns on, I pay a bill and that's that. We've got an ADT sign and a keypad and it works well. I feel protected security-wise and smoke-wise. It's good having it in case the burglar wants to come by and he's like, "Oh, ADT. I think I will go there." Also, a couple of years ago I set off the smoke alarm and I called and told them it wasn't a smoke alarm. I just did it with the oven. They just said "Fine" and they were really nice.

I really like ADT. I've been with them for over 25 years and I'm pleased with them. Otherwise, I would have gotten rid of them before now. There was a time where I had gone up to church and I came back and someone had tried to push the window in to get in, and I have these alarm things in the windows and ADT had called the police evidently. And the person didn’t get a chance to get in. So when I got in from church, I called them back and they notified me. ADT's representatives so far have been nice. They tried to help me with whatever problems that I have. I'm 83 now and I maybe a little tiresome sometimes, but they’ve always been respectful and courteous to me. I had a young man came, Mike, and he checked my cameras outside. There was a big something in the tree and I couldn’t see outside, so he was kind enough to get his ladder off of his truck and get on and he reached up and then take it out for me.

After an account cancellation, I had to pay 3 months of services from the date of cancellation. It is an unfair in business. I had too many phone calls to argue this unfairness. However, ADT ignored it.

ADT was quick and responsive to my call to have my system moved to the new house. Both technicians showed up on time and work diligently to get the job done in a timely manner. When installing the system at the new house Cody was very thorough to make sure all of the sensors still worked and walked through the house to let me know where the highest danger points were and worked with me to plan how to protect the home the best.

Technician was very thorough and detailed oriented. He explained everything very well and in detail and answered all our questions. The only downside was that it took too long and would have been better if explanation was given only on the products we were installing. Customer service is good so far. The whole installation took 30 minutes but the explanation took 4 hours! We are returning customers and feel ADT keeps us safe and secure.

We’ve had ADT for years and we like the features in the service package we have. And everything is working okay. There was one time that the alarm went off due to some bad weather and the reps responded on the spot.

ADT was already hooked up to the house when we got here. The security service package that we have includes the motion detector, the smoke detector, and the CO2. We're satisfied with the features that we have currently, so we don’t want any upgrades. So far, I'm very satisfied with the service of ADT. The only time that I had any dealings with the reps was when we had something smoking on the oven and they called to see if everything was okay.

We've been with ADT for a long time and I'm happy with it. So far, the features have been good and I've had technicians come out just to replace batteries. The representatives have been very good and polite too.

So far, my experience with ADT has been great. Our package includes the entrances and motion features. And we have the satellite, too. The service has been fine so far. ADT's customer service team has been fine and I really liked their promptness when I had to call. I would recommend ADT to folks looking to secure their property.

These guys did everything they were supposed to. However, they need more freedom to be able to tell me, the customer, if I NEED a product instead of just trying to sell me everything. Very friendly service. The technicians did not let me know that they were coming or when they would be there.

I've had ADT for roughly 17 years. They've contacted me in response to an alarm going off and it's been fine. I've also dealt directly with their representatives and overall, I'd recommend them.

Our technician was friendly, professional and knowledgeable. He helped us make the best decisions and get the best coverage on a budget. He was patient, took his time and conveyed a considerable amount of knowledge. Would definitely recommend based on this experience.

When I scheduled my appointment for a repair of the system I was told I have the choice between 8-12 and 12-5. Ok, that's a big time frame, but most places are able to narrow the window a bit the day of service. My air conditioning services does, product delivery from stores do and cable companies all try to help the consumer instead of having them sit around all day. Particularly when schedules are made up of which houses will be serviced first and last for the day. Anyway, I was told ADT cannot give a more specific time of service - not even a 2 or 3 hour window- on the day of service.

Very disappointed with ADT. Been with them for well over 10 years, moved with them into the new house two years ago... Currently going through divorce and need to move. Not sure where I am moving to, as I need to wait for ex to move so I can move within 30 minutes driving time for custody matters. Called to cancel today, and I'm being charge for a 3rd year of service on the new house, even though I've been under contract with them for over 10 years. Nice way to treat your loyal customers ADT, and your customer support staff needs training- Levi was a jerk. Needless to say, you will never regain my service or loyalty again.

Do not go with ADT. They are the epitome of bait and switch con artists and are not the least bit transparent with their sales, service, or promises. After doing quite a bit of research into home security systems I was referred to ADT. After speaking with a sales representative and being completely upfront and honest on my end, the salesperson completely lied about the equipment that would be provided, the cost of the monitoring service, AND even the offer of the referral and gifts cards with their deal.

Signed a three year contract with ADT for protection of my home. Paid each month under the impression my home was protected. Alarm sounded, I was contacted as I wasn't home. I requested law enforcement to go to the premise. Long story short law enforcement was never contacted or dispatched as the contact ADT had listed did not cover my area. My home has been monitored for eight months without any law enforcement coverage or protection. In an actual emergency no law enforcement would have shown up.

We've been with ADT for over 16 years and we've been very satisfied with their services. We have the sensors and the security pad. We also have yard signs and window stickers. We also expanded the system at one point and added two more window sensors, and they came right out for that. When we had some problems with some batteries, we called and they came right out as well. They've always been very responsive and the installers have always been great. They've been courteous and knowledgeable, and they've taken care of business.

I've had ADT for 13 years, and I've been very satisfied with the service. I've gotten calls about alarms going off and their response time has been fairly good. ADT's representatives have all been very professional.

Efficient installation performed by two professionals who explained what they were doing and how it would protect my home as well as how much it will cost to have it installed and monitored. I'm happy with the product and do feel more secure.

James was very prompt and courteous. Explained things very clearly. Treated me with dignity and respect. Although the process was lengthy, I was very impressed with his professionalism. Would recommend him to others. Cleaned up after himself, so I didn't have to do it.

I had my windows cleaned and one window would not lock. Therefore, I couldn't set the alarm for the evening. ADT informed me how to override the system to set the alarm for the night. And the next day they sent a representative who was able to fix the problem.

I have been with ADT for over 12 years now and their reps have been very good. I had to have a technician come here to replace one of our units that was malfunctioning and he was on time and dependable. Also, I like the system’s features very much. The only drawback, however, is, in our particular area, I had to have a landline to connect to ADT as we don't have Verizon or other providers that would use other sources. Still, I would tell a friend to definitely try ADT.

I have had ADT for years now. Recently, they had to alert me. We were not at home, we were going on vacation, and the side door was ajar. They called us and then we got somebody to come and take care of it. They also called the police so they were here. Their reps have been fine, and I'm completely satisfied with how it is going. I know they are not here to guard the house, but they just do the best they can. I would recommend them.

My house was broken into. I saw ADT on TV and I was able to customize my service package when I applied. One time, their guy came out to change one of the units on the window because it was going off by itself. He checked it, put the new one in, tested it again and hit the road. I’ve been with ADT for about 20 years and I’m happy with what they're doing. If a friend would ask me what company I would invite them to, I'd say, "ADT".

My mom had ADT for years. I moved into the house and kept it. The reps at ADT have all been great and the company is great as well. I’d tell my friends to look into ADT.

ADT appeared to set off a false alarm towards the last day of my test week 05/25/2018 at 8:15pm E.S.T. (to not get the police involved, since they would not be called this particular week) to scare me into more business and probably motivate the neighborhood into wanting a system from ADT. At my home the salesman was trying to sell me sensors for the basement windows, I only bought one for the interior basement door. The alarm went off only on that interior basement door. No signs of tampering! Even the neighborhood kids figured that scam out. In billing I am charged a half month bill. No one can justify along with a expected $52.99 advance bill. For almost 40 years I have known ADT has been the #1 security business in all of the U.S.A., why you doing this?

We had an alarm system put in the house and it was by the electric company, Edison. But they decided to get out of business and they referred us to ADT. It's been around 40 years now. Service-wise, everything has been fine. At the time that we purchased the system, ADT just continued to run through the whole thing. We upgraded our security panel and all the window and door sensors.

I'm 70 years old and when we bought this house, I thought that a security system would be an important part of our home security situation. The previous owner said it had a security system, but I don't know who it was with. My wife and I discussed, and I said that if we're gonna get a security system, we should go with an established company that has a long track record and has been providing home security for a long time.

I had my ADT key fob in my pocket and accidentally armed our alarm system. Then when I moved the motion detector out in our shop triggered the alarm. Within minutes the police were there and the proper contacts were called. I called ADT after the event to let them know what happened. The customer service rep was understanding and helpful. Thanks!

I've been with ADT for over 20 years and I've never had any issues. I love the features on the system and the quality of the equipment. Also, their people have always been wonderful. Do your security system with ADT.

I’ve had ADT since they first started out here in Santa Cruz over 20 years ago. We’ve had a false alarm a couple of times and they’ve handled it fantastically. I called them and told them that the key had stuck but we didn’t get to it in time. And they were able to cancel the call before it reached the fire department. Whoever answers their 800 number has always been helpful.

ADT's service package is fine, and it is what I want. Wanda says they were more efficient than other companies, too. Their installer had done a good job. The keypad works fine. However, they can make the price lower for the monthly premiums. I have discussed that with them and they cut some of the price down on it because I was retired and on a fixed income. I'd recommend it.

To say that this has been a horrific experience is a severe understatement. I have NOTHING but trouble with them and I've only had them 5 months. That should tell you something. The installer busted a hole in the wall of the house I literally just moved into - plug it with jelly as if it wasn't a big deal. She didn't even apologize. The equipment was sold to me and here I am 5 months later having to replace sensors. The monitor always tells me something is open even when it isn't. I ordered a carbon meter as well only to learn that she actually installed a regular smoke detector... which was really bad since my furnace was leaking dangerous levels of CO2 into the living area of my elderly parents.

It was great, the tech came and we were leaving to take our kids on a outing and we totally forgot he was coming. He hooked everything up really fast and did a great job. It was much appreciated!! He explained everything to us and got us on our way.

ADT was the service when we bought the house and it seems to be very good. It was all in when we bought the house so all we did was call ADT and have it hooked up. We’ve tested it and the response was good.

We've had a really good experience with ADT and we're very proud to be a customer. We've been with them since 2005, after we've been burglarized, and ever since we got our little yard signs and window stickers, we haven't been bothered. During the installation of the system, the person who came was very congenial. He was knowledgeable and very good in what he was doing. He did the job like he's been doing it for a hundred years. I've only had one other person come out and that was to replace a defective sensor a few months ago and he was also a very good representative. He was very knowledgeable, knew exactly what the problem was and resolved it.

I was going to pay over $2,000 for a security system and over $60 a month for service. The installation date was a week from the date I called. For the week, I got ten calls a day to confirm my installation date. I got a recording saying if I wanted to stop the calls to press a number. I did that. The calls continued. I get a call telling me if I didn't call back my installation date would be cancelled. I called back and confirmed my appointment and asked them to quit calling. They were to install it tomorrow. I got another call today to confirm it. The same woman, Becky who had been calling. I cancelled. They have my email address. I'm getting tons of email. I'm getting tons of letters. Buyer beware that you will be harassed.

I have had ADT for a little over a year and I’m thoroughly satisfied with everything. This is my first time having a security system. I highly recommend this. The customer service from everyone is great and I feel safe in my home. The app for the alarm system is very user-friendly and so easy to use.

ADT has been our security system since 2003. When something goes wrong, I like that I can get somebody to come right away and fix it. Sometimes, the technicians didn't come out for a couple of days, but when they did, their service was very good.

I've been a customer of ADT for 35 years. Our service package included everything but the armed response. Their service has been fine except it takes them a long time to answer the phone a lot of times. But I was very happy with the sales rep I spoke with and the installer was a very nice gentleman as well.