ADT Reviews

Would highly recommend ADT for security service. Have been totally satisfied with your service. Anytime I have had a problem or a question, the customer service has been extremely helpful. Also, we appreciate keeping our monthly charge down as my husband and I are retired now and on a limited income.

We are very happy with our experience with ADT! From the sales representative to the installer. Feel very safe in our home! We highly recommend ADT to anyone looking for home security. We have had no issues with our system and feel it’s a great system for the money.

We’ve always enjoyed the security and peace of mind provided by ADT as well as ease of operation. Love the ability to check on my dad by camera from anywhere. We been solicited by other companies but have found no reason to leave ADT.

I have used ADT for over 30 years and have never been disappointed in their products or services!!! HIGH MARKS and kudos to everyone there!!! Keep up the great work!!! Always feels safe when I know our alarms are set!!!

I have retired and am on fixed income at 65. Wishing I could get a senior discount. System works fine and we ALWAYS use it every day. I rely on it because it is easy to use and reset. And I have enough time to get to the box when I come in the house.

Overall the ADT service is very good, especially the field technicians. The telephone CSR's however could use more customer response training so that the tone of their voices seem more friendly and knowledgeable. My last experience with a telephone CSR relating to a problem was not good.

Sensor became loose and didn't make contact when the door was closed. Service person came out and installed a new one. They sent the tech person out the next day. He was very professional. Would recommend ADT to friends.

The one thing that I don’t like about the company is that at first I was getting calls about my alarm going off not they only call my son who lives 2 hours away. I should be getting called to. And yes I want more cameras put up around my house. Yes I would recommend family.

ADT doesn't treats their long time customers very well. We pay premium price for old crummy ugly equipment. Last tech that came out was clueless. He just tapped the alarm sensors together and set them on the table. Said they are connected so I don't have to bypass any of the window zones. DUH!!! I said, "How does that protect us with all sensors sitting on the table?" I had to insist he attached them. IDIOT!!! He did with some crappy double sided tape. Some keep coming loose and fall off. We have to go buy better tape and re-attach them ourselves.

Seems to be offline often. Cameras not picking up at times when need to see who is in our yard. I do prefer to have system than not. Like live camera to keep track of my fur baby. I'm not as happy with this system as I had thought I would be.

Dustin ** our service technician is a life saver. He has on multiple occasions fixed install errors by a contracted service tech that is no longer with the company. Always professional and on time. What more could you ask for from a company like ADT.

Every time my daughter calls ADT for any reason she gets excellent customer service. I would definitely recommend ADT to anyone and as a matter of fact I have. We feels very secure in the home. Many people I know are paying less for monthly service than I am. Wish there was a senior discount.

I find that my service cost is considerably higher than my sister's who live just a block away from me. I have had several increases on my bill and she's not had any, I don't understand that. My husband has retired and is home most of the time so it's not activated as much. That's just something to think about.

Always prompt and responsive customer service. Hope that ADT has more sales on cameras and motion detectors. Right now they are a little too pricey. Like to add some additional accessories to my system at a later. That is all that I think needs to be done. Otherwise system is good and working well.

My services has been nothing but good. I like that I can check my house from my smartphone, and turn lights on and off. There is not any other security service that I would use. I have been with ADT for the past four years and I'm proud to be apart of the ADT family.

ADT has responded adequately to alarms that we have had at our home! I am very pleased with police dispatch as well as phone contacts to make sure that my home and family is safe. I am very pleased with ADT!

Wonderful person, and followed up fantastically. I would recommend this to all of my friends. I'm so happy with my system and my sales rep. Thank you ADT. You are wonderful. I hope to see a world filled with blue ADT signs.

We are very pleased with our updated home security system. The outside camera is efficient and the new control panel is much improved. The techs were good at their job and did a quick but thorough job. We purchased the Ring as well and they installed it for us and we like the safety feature of answering the door from the inside especially if we don’t know who is on the other side of our front door! Excellent service and an excellent product. We’ve used ADT nearly 20 years. Thank you!

Your representatives have always been helpful and kind when confronting a problem. I am technically challenged and can ask some "dumb" questions, but they treat me with respect and knowledge. I appreciate that and feel like they understand my frustrations.

Great customer service, pricing and home protection. Have been with ADT for over 10 years and never any problems. No reason to look anywhere else for home security. You will be completely satisfied with ADT!!

Both reps were great. They were Very knowledgeable, friendly, and kept asking if I had any questions. It was a good experience. I will definitely recommend ADT to my friends. I am a satisfied customer.

I have been a member of the ADT family for over 27 years! And I cannot begin to tell you the peace of mind their company gives me. Recently I was given the opportunity to upgrade my equipment, and couldn’t be more happy with the service I received from ADT. They’re pricing is fair, and their service reps are top notch!

I appreciate ADT staff follow-up after a mistake with the alarm system or an incident. Staff is knowledgeable and the help they give is both accurate and inclusive. When issues arise, technicians arrive and complete their work efficiently and then they give helpful instructions on how to continue to use the system with the least possible difficulty.

We are very pleased with our system. We sleep better with it! I used to be afraid to shower when I was home alone but now I just arm the alarm system whenever I am worried about being alone! I would recommend this system to everyone! I love it!!!

5 stars, the sound and functionality of the equipment is easily mastered and I would recommend it to others. The cost is quite affordable. System has been in my home for a significant number of years.

So far I have been satisfied with ADT. The accessibility is convenient. Looking forward to working with ADT and hopefully/maybe add more outside camera. Please continue to do great service and I will continue to be a customer. Thank you ADT.

We have been a customer of ADT for about 5 years, and the service, equipment has been outstanding. Would and have recommended this company. A friend who purchased ADT on our recommendation is very satisfied. She also stated that she would recommend ADT also. I have had nothing but good relations and experience with ADT.

ADT protecting my home is the best thing that we have done since buying the home. Since we are at work most of the day, I know our home is safe and with the multiple area of security (all doors and a sensor) I don’t have to worry about having someone coming into our home unannounced. Everything so far has been good and we are about 3 months into using the system. Best feature is the app. If we forget, we can arm/disarm from the app. Notifications are useful and keeps a record of all the activity from the home. As for now, we enjoy it and when the cameras are installed, we’ll keep enjoying it!

We’ve enjoyed great peace of mind since upgrading our ADT system. We’re able to control the climate with our NEST thermostat, view the rooms and entrances with our interior cameras, and see activities at entrances and keep up with neighborhood alerts with our RING technology.

Very pleased with the service... It is very easy to use. Serviceman was polite & knew what he was doing and explained the service to us. But I'm still waiting for the Visa card I was promised at time of installation

We love ADT. Have been customers for six years now and are treated as if we are their only client. Friendly, professional, prompt, courteous, and thorough on their follow-ups. Would highly recommend ADT to anyone looking for a comprehensive company.

Appointment set up and meeting was easy to handle. Rep was knowledgeable, and listened well to what we wanted. Actual work was done efficiently, tech was pleasant. Product was just what we asked for! Will decide if we need more protection in the future, and will definitely stay with ADT.

Great customer support. Always functional. Agents know what they need to do when contacted. Quick response to a triggered event. Continued need to keep monthly service charges as low as possible. Great camera function allowing property to be monitored while away.

So far, no complaints. Whenever away I can always check to make sure home is secured. If there're issues, I'm always notified by ADT, or I contact ADT which has great customer service with their client(s). I chose ADT on a recommendation and so far, as previously stated, NO complaints. I have also recommended ADT to out of state friends, and they also were pleased.

I continue having issues with my door locks. I would love to see a digital touchscreen panel. If you have this technology available please let me know. I love my ADT system and have been with the company for years.

In spite of the fact that my dog is not 80 pounds, she apparently triggers the alarm if I set it when I leave the house and I therefore cannot set it unless I'm staying home. Also, the monthly expense is more than I understood it to be. My installation, however, was very smooth and professionally done.

From sales to install - just an all around great experience. System operates very well and as explained. The salesman and the installer were informative, polite, and neat. They even managed to be friendly with our two Yorkies (who are always inquisitive when it comes to strangers in the house).

Always great customer service with ADT. Quickly helped us with an issue we had with a battery. When there is an alarm for any reason, they are prompt and give us peace of mind. We’ve used them for 8 years now and will continue.

Harry, the ADT representative was very professional, knowledgeable and great to deal with. I've been with ADT for a very long time and all my family as well. I chose SimpliSafe, I got a cheaper package for my apt. Once I buy a house again I will contact Harry and put ADT system in.

Satisfied with ADT. Happy to have a security system just for peace of mind if/when needed. I think the ADT sign in front of our house is almost as good as having the system itself. Rarely is there ever a billing issue.

I am very pleased with my service with ADT. I have used the company for about 9 years now and have no complaints. They were very helpful in switching my system out to a wireless system when the phone line stopped working.

I have been with ADT since 1994. One thing I do not like is if your alarm goes off because you did not dis-alarm in time, I do not like a recording calling my house instead of a human being. Other than that, I am happy with ADT. If I was not happy, I would have hired another alarm system a long time ago.

When the alarm accidentally goes off, you can count on a call within a minute. They are very nice about the call. We do need to upgrade the system though. We had this service for years, ever since we moved into our home.

We feel better knowing ADT is protecting our property when we are gone. Thanks. Your service man was very good at installing the system and explaining how it works. He guided us through the whole process and knowing it is there when we turn it on is very good and relaxing.

It was not the detector batteries. It was the detector itself. It kept beeping. Customer Service talked me step by step how to stop the noise AND scheduled a tech appointment to replace the carbon detector. Tech came over, replaced entire unit. Works great!

Have been with ADT for 8 years. They have always been prompt and reliable for anything that we have asked of them. In the times we have had alarms go off we have received a call within 20 seconds. The service guys have been polite and had any problem fixed within the first visit. Can’t say enough good about this company.

ADT makes you feel protected wherever you are with Pulse technology and reliable equipment. Their staff listens to any concerns and provides protection at a fair price. When I recently asked about my plan and pricing, they reviewed what was included and even gave me a break on future subscription pricing.

Our experience has been great with ADT. We have had no issues and would recommend to anyone looking for home security. We have the phone app which helps us to manage our home even when we are away on vacation. Great feature to have.

We have had this service for quite some time. The customer service is very helpful. The service personnel are friendly & informative. We feel confident when we leave home that our security is in good hands. We have recommended your company to friends & relatives.

Called to check on my system and if it needed maintenance as it's been a long time. They did a check from their end and stated everything was good. No concerns. My only negative with ADT is that it seems more expensive than other systems and I'm not sure that there is any added benefit. I am loyal but it makes one want to consider alternatives.

I would recommend ADT to a friend. The service we receive is always excellent and the staff seems to really care about their clients. We always receive excellent customer service and the techs are very knowledgeable. We love ADT and highly recommend them.

Yes, I would recommend my local ADT servicer. My local ADT have good customer service and installers. I had a problem with an agent outside the area and they followed up on the incident to assure me it was not them. What a RELIEF.

The alarm company calls anytime the alarm is triggered. Very helpful and professional. They always help and explain which alarm was triggered. They are easy to understand. I wouldn't use anyone else. They are easy to reach never a long hold time.

Thank you for making my family and I feel safe! When we travel away from our home in is good to know that someone is there working on our behalf. We have recommended this service to all of our family and friends.

I love having ADT Pulse. Knowing that we have cameras to capture footage in the event of a break in is very reassuring. Being able to access the cameras when we are away is also great. We decided to add a camera for the front porch and another one in the garage. The ADT rep that installed was fast and very informative. When he was finished he mentioned we could have installed a doorbell with a camera that alerted us on our phone when there was movement on the porch and the outdoor camera he just installed would be a good idea around the pool in the back. We wish he suggested that before he installed the camera as we would have gone with his idea!!

For the most part I am happy with the experience (especially with the installer)... But I am a little disappointed because the motion detectors don't always go on in the same place every time. I am happy about the alert system when an alarm just go off.

ADT customer service was very helpful and knowledgeable as always. Customer service has always provided quick and precise answers to solve problems and/or answer question. I can recommend ADT with confidence.

I’ve had ADT for a long time. Their service has been good and my interactions with their staff has all been positive. They were very prompt in contacting us whenever the alarm has gone off. I’m very satisfied with ADT.

The installation was performed efficiently, smoothly, and the installation representative explained how the system works. I would recommend this security system to my friends and relatives. I feel much more safer in my home now that I have this new system.

Today (June 23, 2018 between 2 and 4:30 pm a man (I forgot his name) came to my house to assess the requirements to install a security system (ADT). Everything was fine. He showed me what the system cost. And I said, "I have to figure out how I can get that money so I can pay it." He went on to say, "I can give you a lower price with less equipment." I explained to him that if I am getting a system I want the full system. Not a partial one. He continued to show me how he could get me a lower rate and I kept explaining to him that I would consider the full system once I find out how I can pay for it. Then he started yelling at me that he traveled a long way so he can make an installation so he could feed his daughter. That he does not make any money unless he makes the installation. I asked him to leave a few times.

We've had ADT for several years and I've been very pleased with their service. Their customer service has been very good too. Our package includes the motion detectors and the keychain.

I used to have another home security then ADT came along and I've had them since 15 years ago. Then 2 years ago, I had our system upgraded to the new stuff. I spoke with a rep and he asked all the right questions. I had most of the right answers and then they came up with a good price and we did it. One guy came and installed and he did a good job. He also explained everything to me, how to add on modules and how to work it. I'm very pleased with everything. I like the cell phone connection instead of the wire connection which could be cut. I especially like the way one can access the camera from anywhere in the world. In fact, I'd like to talk to somebody about more cameras. Overall, ADT does a good job. If you wanna see my system, come over. I'd support it, I'd promote it.

I just had ADT install and paid $100 upfront for the equipment. I will get a $100 Visa gift card after I fill out paperwork, get a copy of my contract and get a cashier's check or money order for $4.95 to handle shipping and handling of mailing the card to me. Within three days of the system being installed, I get my first bill. I understand the pro-rate fee for what's left of the month but the charge for the whole of next month is much higher than I agreed to. Calling customer service I am told that because ADT doesn't have my contract yet they default to the highest fee and will adjust the following bill when they receive the contract. Also, they are taking the first bill out of my account within 72 hrs even though I agreed to a certain date. They seem more worried about money than they do about their customers. I'm regretting switching to this company.

I have had service with ADT for over 20 years. I have paid the highest monitoring fees in the industry for this entire time. I have just sold my house and call two weeks in advance to cancel my contract, and they tell me it will take 30 days to process! Trust me the money does not matter, be it's a bunch of "money making" crap on their end. Then later they process the cancellation, the least amount of paid monies they need to pay back. If you ordered new service, they would provide you service within a few days. When it comes to returning your money, it's a scam! I will be purchases a new alarm system in a few months. It's a phone call that ADT will never receive from me. Customer lost forever!!!

The technician was very kind and detailed in his explanation of how the service works. He was very patient with two old ladies who live alone. He was very professional. The system is amazing. My 90 year old mother can control it with ease. She said after the installation she had the most peaceful nights sleep she experienced in a very long time. I rest easy while I am at work knowing she can reach the police or an ambulance with the touch of a button. Thank you ADT.

The ADT team has been good over the years. I've had questions, upgraded systems and bought new stuff. Some of the information they gave me led to purchases and I didn't have any trouble talking to them. They showed up on time or called if they would be late. I appreciate the service they've given. I'm glad I have ADT because if something happens, they either call me or I call them based on what's going on. I would definitely recommend them.

I first got Brinks and now it's ADT. Whenever I had to interact with the team, they've all been helpful and very polite. The equipment works great and does what I want. The features we have are fine too. I've always had good service from the company. I had to have them come out last year because there was some battery in it that made the motion go off, and they were prompt to come out and they fixed it.

We've been a customer of ADT for 30 years and my experience has been good with one exception. Their prices are becoming uncompetitive and I'm stimulated to buy another service that has something in the vicinity of half of the price of what they're charging. But I am generally satisfied with everything. The equipment I have in the house that I'm in right now has lasted 18 years with a few things having to be done like battery replacement and a couple of defective pieces. But other than that, I'm quite pleased with what service they've provided.

I’ve had ADT for over 10 years and I have felt a great amount of relief in having their security system. The features that are included in my security package are fine and I've been feeling very safe with the features I have, such as the motion sensors. My interactions with the reps and the techs were fine as well. I talked with the reps about trying to get my bill lowered and they worked with me, and everything’s fine. When the installer came over, he went over the little booklet that they gave me and he told me all about how the unit works. I would suggest to my neighbors that they look into getting ADT because I’ve been very satisfied with this company.

ADT is a very reliable and helpful company. We've had them for two years and have all the standard stuff given to us, which we're fine with. We've not had any problems with what they've done.

I’ve known about ADT forever but I’ve had them for 11 years. Their team responded right away when the alarm went off and they were great. Our interactions were excellent and I have had no problems with the features of the service package that I have.

I’ve had ADT for 30 years and I am quite well-satisfied with it. They respond very quickly when the alarm goes off and everything is fine in my interactions with their team.

We've been in our home for 30 years and because my parents had it out on the Key, it was just kind of a no-brainer for a young family to have protection for fire, burglary and everything else. We got an interesting system. It's called the Simon System, which was used in the Pentagon back in those days. Everything is wireless and very sophisticated so we're real happy and this is through ADT.

ADT Pulse is not working on mobile. App showing as system offline. One of the LEDs on the ADT module showing red. Called customer service. I followed their instructions. Still not working. They send the technical person. He came and fixed it. They charged 117$. When I called why you charged. They said I don’t have ADT pulse repairs coverage. When you take ADT pulse make sure you have free tech service. They service only the panel repair. Not the ADT pulse router.

I rarely write reviews but this is the worst business I’ve encountered in awhile. I’ve had several problems with MY system and they’ve serviced it four times. They only let you out of your contract if the same issue occurs more than three times, yet I was on my fourth and they wouldn’t honor a release. Customer service is very rude, aggressive and I’ve been hung up on. Item return and termination deadlines are very strict— they won’t let you out of contract or return an item past one day, for any reason. Asking to speak to a manager will result in “I don’t have a manager”. I strongly recommend considering other reputable security companies before you sign with Defenders ADT.

ADT's sales rep was a nice young man. When I got the rest of the stuff done, I called them to ask if I was qualified to upgrade and when the guy came, he said that I got everything covered. I also got along really well with the installer. Both of them were really nice people. When I had false alarms, ADT's reps called and asked me if everything was okay. They also asked what was my panel's code and I told them it was me. It was a way to make sure the system was working, too. I only have one panel but sometimes, when I'm walking in, I just walk past it and it would not even make a noise. Other than that, ADT provides a great service and the system makes me feel safe at home. I really like the motion sensors because I don’t want anybody in the house. I'd recommend ADT highly and I have a girlfriend that got it as well.

I’ve had ADT for over 20 years and having their system makes me feel secure. I used to have a friend that worked there. I've been pleased with their service and they've met all my expectations. My interactions with the reps have been excellent. The features that are offered in my service package are fine, although I'm sure we could do an upgrade, but I'm not interested in doing that right now. I would recommend them highly. In fact, my daughter is using ADT because of our service.

When I renegotiated my contract I was informed that if I moved there would be no penalty. I even reaffirmed the prior to agreeing to anything. I am now moving and they are refusing the cancel my service on my move date and are charging me a large cancellation fee. Do not go with their service. They will tell you whatever you want to hear to make you sign up.

ADT sucks and they are no good. The alarm was triggered a couple of months ago. I was leaving the house and I set the alarm. After I left, ADT called and they wanted to know whether they needed to dispatch. I told them no and that it was me. I was already two miles away from the house. I just set it and it was okay, but they didn't ask me for my password. They didn't ask anything in spite of the fact that I told them to cancel. I dropped my daughter at school two miles away and came back here. As I was pulling to the driveway, they dispatched the fire truck and police and they were here.

Late May of 2018 I received an ADT mailer advertising home security service for $27.99 per month. The advertisement had these great features and benefits including updated technology. On April 6, 2018, I was scheduled to have my home alarm system replaced by ADT. I had my previous carrier for 8 years—all wireless technology. I discussed with scheduler the plan I wanted. Well, the installer came, started the installation then proceeded to try and sell me all these additional things to which I declined except one additional sensor. After completing the installation, it’s now time to sign the contract. The contract says $54.99 per month. I told the installer that this isn’t what I called in for. He goes on to say how this was a better system. The advertised system requires a home phone line (this was not mentioned during the initial conversation).

I had Brinks and then ADT bought them out, and it's been a good experience. I have the alarms on my doors and on motion, the one inside, and their service has been great. Anytime I accidentally set the system off and don't get it turned off back on time, they call me. I give them the password and we get it all straightened out. They're a great company that does everything right for me.

I purchased ADT Pulse about 6 months back. After about 2 months one of the sensors stopped working and I have not been able to secure the house since then. I called them and basic troubleshooting didn't help so they said an agent has to visit. I was given an appointment between 8AM-12PM and no sign of anyone showing up until 11.45. At 11.45 I get a call that the technician is running late and he can make it after 2 hrs. ADT will not send someone before 8 AM or after 6PM, even after messing up the appointment. Unfortunately customers also have jobs... Don't we? ADT continues to charge me 56$ per month for a service that I cannot use and that they will not fix. I am about to leave the country for a 3 week vacation leaving my home unsecured!!!

We’ve been with ADT close to three months. We got motion detectors, the glass breaker, cameras and all doors are protected with the entrance on them. The installer was very intelligent and helpful, and a nice person to be around. Our monitor talks to us all day long and they do their job. I feel very comfortable with them. I'm very happy and I would recommend them in a heartbeat, and I've recommended quite a few people.

ADT has been very good. They were professional, they responded to our calls and we haven't had any problems with them. The installers were great and we've been very satisfied with the system. I would recommend it.

I hired ADT seven years ago and there hasn’t been any problems or issues that ever occurred to me to even look for another company. My sister was here when they installed the yard signs, motion sensors and door sensors and everything was fine.

I have been a customer going on 3 years now. I have transferred services after the first year and was not informed that my contract on file would extend another two years. Well, when I did it I never received any noticed about the contract or given a copy of it. This past April ended my contract, however when I called in to make some changes and discontinue service, I was told that my contract now was up in January of 2020. When I asked why and how? I was not given the correct answers to why. Between multiple calls daily (because you cannot speak to one rep since no one have directs numbers) someone was able to provide me both copies of my contract, and to my surprise (not saying names) the rep used my signature from my old contract.

I'm pleasantly surprised that the issue has been resolved quickly. Trechell was able to verify my cancellation call and processed the cancellation on their end. I was told that the credit card payments I disputed were already reversed so I'll follow up with the bank but everything looks good so far. I'm pretty impressed with this support team's quality and speed of service.

We moved in this house in 2005 and it had another security company that ADT took over. I like ADT very much and I've had them for years. When I accidentally had the alarm go off, ADT contacted me right away. Also, there was one time they came out to fix the alarm because it went off too often. Overall, they're very dependable.

I'm a widow so I'm by myself and I love having the security when I'm gone or during nighttime. We started with Brinks back in 1997 and then ADT took over, and ADT's reps have been very smooth. If I accidentally forget and the alarm's set and I was trying to get in the house, they call within a minute to make sure everything's okay.

ADT is worth the money and we've had them for more than 15 years now. I'm very much satisfied with ADT and my interactions with their representatives have always been good. We’re moving right now and we’re gonna have them setup the security alarm on our next property. We're keeping the same package we have right now which includes some extra motion sensors and cameras.

I was looking up ADT since I am considering getting a home security system, until I saw your advertisement at a movie theater. The video showed parents leaving their pets and more concerning CHILDREN home alone while they were able to watch and lock their homes from a remote location. To me, this encourages irresponsible people to adopt this practice.

ADT acquired the company that we had. We had an alarm perimeter set up. We have a smoke detector and we have the buttons for fire help. Their response generally takes within two to three minutes, which is good enough.

This is the third house that I have covered with ADT and everything pretty much runs as it should. In one of my areas, I have a silent alarm that I occasionally set off accidentally and the person who takes those calls is extremely courteous.

We've been with ADT since '97 and we got everything we needed like a camera, door, motion and fire stuff. I'm very satisfied with them. If I have any problems, I could always call ‘em or change out a battery. It’s pretty simple. The alarm went off before which might've been by opening the door wrong but at least we knew it works since they responded really fast. I'd recommend them. As a matter of fact, after I got mine, I got my mother one. The biggest advantage is that we had to get ours hardwired so they had to bore holes on the side of the door frames. Now, they’re wireless. Although she has to change her batteries more often, but she’s got that so they didn’t have to go in there and run all these wires. It’s convenient.

ADT had a very nice technician named Taylor. He was very efficient and our interaction went fine. During installation, Taylor answered all my questions. I contacted ADT after that and told them that my sister had some questions because she was in the hospital when the technician installed the system. So, Taylor came back and answered all the extra questions that she had without a problem. I am 82 and I feel more competent since working with ADT. Having a security system that is as efficient as ADT makes me feel that things are going to be all right. And when I arm the system at night, it makes me feel good and secure. I have recommended ADT to others. I've been telling my friend in Michigan who lives out in the country over and over again that she ought to get ADT.

We have ADT here for many years. We got their security and monitoring service plus the motion detectors, the sliding doors, and one window. So far, their service has been excellent and we're very happy with them. They have good people and we always get everything. And if we have any questions, they answer it. They are also very easy to get a hold of.

We have the smoke alarm and intrusion alarms included in our ADT package. And so far, ADT's service is good and they show up when I ask them to. Their sales reps knew what they were talking about, although I had to tell the installer exactly what I wanted to do since he was trying to put something in there that I didn't want. Also, I wish the cost was a little cheaper. But other than that, my experience with ADT was good and I'm satisfied with them.

I've had ADT for years now and I'm satisfied with the service. The representatives have been fine and just about everything is included in my service package.

The business model for this company is best described as "bait and switch", that is promise one thing but then deliver (and most importantly bill) for something completely different. My experience started with my initial sign up over the phone in which I responded to an advertisement for a monthly rate of $19.99 for one year and $36.99 afterwards and an install fee of $99.99. I asked repeatedly what was included with the $99.99 package but couldn't get a straight answer from the salesperson so I elevated my question to the manager. The manager described a package that was satisfactory, implying that the install rate would include a credit for what I was looking for (e.g. a certain number of windows), but of course it did not. Note that calling ADT generates a hard credit inquiry on your credit report and they won't give you any numbers or meaningful information before (or after) they check your credit.

A rep from ADT was going door-to-door. He came over and introduced himself, as well as their program. He was a very nice gentleman. He also explained exactly how the system worked as well as what would be covered and what wouldn’t. I had some questions about their system because of the way our house is laid out. We went over that and he explained it very thoroughly. I had gotten the whole package and the installation went quite well. The installer was a very polite and nice guy, too. He took about 1 day to install. But he had to come back one time because they were out of the glass breakage unit when he came over and he had to wait until the next day to get one. Then he went over the whole thing with us and then we went on the internet and did our thing. I've had the system for about three months and I'm 100% satisfied. ADT has been extremely professional.

ADT's sales reps were very professional in dealing with my questions and the installation people were completely professional. Getting the service was a good deal and I haven't had any complaints at all.

Install was only bad part. Holes in wall. Only offered a new box to cover up holes when I made a big deal about how a tech should ask you what service you want before they drill holes in the wall. I wanted my service through my telephone line. He installed for cell towers/wireless. Had to remove and I had to repair holes.

I've been with ADT for at least eight years and the service has been okay. When they raised the rates, I called them and they finally lowered them back to what they were supposed to be. So they raise rates indiscriminately until you call them up and then they raise them back to where they were. There are a lot of different companies out there and people should search for the best price.

I needed an alarm system and ADT was at the top of the list. I've been using them since about six years ago. They're a very good company and I like that they're very responsive and giving me all the information I need. The alarm has gone off before and the representatives have been very professional. So it makes me feel significantly more comfortable, knowing that I have a company like ADT and that their response time is great, especially in the situation where it might be somebody else other than myself messing it up.

For many years, I've had ADT and I was able to use it successfully whenever I needed to use it. And if anyone is considering getting ADT, I'd tell them that I’ve had no problems with the company.

We purchased a Ring doorbell alongside our home alarm system. The sales representative and the first technician we worked with were amazing. About 3 months of having our system, we had to change our router, which meant we had to reset our Ring door. Easy fix right? Well I thought so at first, to my surprise one of the small secure screws was stripped when installed, so we couldn't take it off. We tried using electrical tape, purchased new screwdrivers, super glue, a rubber band, you name it, we tried it! Finally to my dismay, I decided to contact ADT to have them send a technician to help. Of course I wanted to avoid that for something so minor, I know they have more urgent things, but with months of trying on your own, there has to be a time to throw in the towel. I spoke to Angela, who had me repeat my attempts not one, not two, but FIVE times to her - each time she responded with, "are you sure there is no one that can help you?"

ADT provides good service. When my mom was living alone, I felt like she needed the ADT system for her protection. An ADT sales rep came out and I expressed to her that I was interested in getting their product for my mom. Our interaction was great and the presentation was very good. She readily came and did what she needed to do. She demonstrated and tested the system as well. We have the basic system that is connected to the landline. Due to my mom's age and health, she now lives with me and I had the system moved to my house. I continued with ADT as it was meeting my needs.

A friend of mine had ADT and I asked her questions about the service and who her contact was. I have security at my business but not here at the house. I decided to make the next step and install security here. Corey came over and showed me what they offer. He was not pushy, which was good. He just showed some things and gave his suggestions. The experience was really great. The installers came right on time, 8 o’clock, on the dot. They showed me what they were gonna be doing and if I'd ask them questions, they were happy to help me.

We are so happy to have our new alarm system. Our tech was Ryan and he was very informative about the products available to us. He was a pleasure to work with on our new install. We feel we got everything we were looking for plus a few things that were suggested to us that we also purchased. Our tech was very respectful and professional working with us to get exactly what we needed. Thank you.

Had Protection One monitoring for years. They apparently merged with ADT. I called the 800 number on my system to cancel service in Dec 2017. In mid May 2018 I decided to re-start service. Had no problem starting service over the phone. I asked if I could cancel again after a few months if I wanted; was told yes, no problem. I asked if there was any penalty, add on charges or surprises if I decided to cancel; was told No.

Great Job, technician was exactly on time, very nice and friendly, he walked through the house with me and explained my house risk room by room, then he did his assessment for each room. I watched a video about the difference in the smoke detectors, we went over his assessment and he explained why he chose what he did on the assessment, we talked about my options, we did the paperwork and he got right to work. I have my 6 year old granddaughter every weekend, she feels very safe and this is the first time she went to her room and played by herself, I usually have to sit in her room with her while she plays. She told me to go in the living room, she wanted to play by herself and to close her door but leave it cracked, I did and she played in her room and she never called me and asked me to sit with her while she played.

I've been with ADT for ten years already and so far, their service has been very good. They've been very clear, concise and easy to understand any time I’d call and have a problem. Once, they had somebody come out and check the system or troubleshoot the actual keypad. And on the little keypad, I was surprised that I have to keep it programmed in order to give an emergency signal if I press on it for any given reason for an immediate sound. But other than that, they’re a good, solid company and people should try them.

I customized what I needed in my ADT package. The installer did a good job and I've been fine with my ADT service so far.

I’ve been with ADT for years. My momma had ADT and when I bought my condo, it was already wired up for ADT. I got a camera. I can see it on my phone and enter my house. I would love to have one put in my backdoor without being charged the extra fee though. That aside, I also have the panic button. ADT has a good service. When the alarm goes off, they notify me right away and the police is here. There’s not a second that goes by. When that alarm goes off, ADT is on their job and that’s what I like about them. They have good customer service too. Even when the guy came out for the installation, he was very nice. He took his time and understood what I was talking about. When I was talking about my issue, he took the initiative to make sure that when he left, everything was working okay for me. He cared about the customer and made sure that I was satisfied. ADT should keep doing what they're doing.

I recently became an ADT customer and part of my contract called for a $100 gift card to be sent to me. A day after the installation, which was completed as expected efficiently and smoothly, I received an email from a third party Mpell certificates, telling me that when I send THEM $4.95 for shipping and handling, they will then send me my Visa gift card. I do not feel I should have to pay a shipping and handling charge to receive what ADT promised me upon sign up with their company.

We have been a loyal commercial customer for 20 years, In 2015 after 39 years of operation we decided to close and sell the business. We called for an equipment change so that we could have a security system without a landline. When the salesperson arrived we advised him that we would be selling and would need to terminate the service after the sale. He said that it would not be a problem and that all ADT would ask is that we give the buyers a recommendation for providing the security system to them. There was a document that stated that we would be responsible for 12 months but then after that time we would be able to terminate the agreement when the property had new owners.

I've had ADT for eight years now and about five months ago, my alarm went off. I got a phone call before the alarm stopped sounding and the rep stayed with me until I had checked out the house and turned the alarm back on. That was a very pleasant experience.

My son and daughter-in-law had ADT with their business and so did my other daughter. The installer did great and everything worked out perfectly as far as the box with the power that stayed on when the rest of the power went off. It's here in my office too, so it worked out very well. The installation took under two hours. I have all the monitors on the back patio door, the kitchen door, and the front door. And I have the motion sensor in my office and in the bedroom. I had it set up to where I could have just the office sensor on while I'm sleeping. I just stay out of that room and everything seems to work fine. Also, I appreciate all the signs I have everywhere. They put up, "Watch out. ADT."

I’ve seen ADT signs around here for years but I have been using them for less than a year. I got the motion sensors, door sensors and the carbon monoxide alarm and when the installation team came, they knew what they were doing and they were good. The system was not much different from the old as far as the panel goes, but they explained things. There were two false alarms and they called in while the shrieking was still going on so, it was fine.

We've been in this house for about 30 years and the ADT alarm system was already here when we moved in. We have the security package from them and their service is fine.

Security Consultant aka Sales rep was polite and professional. Tried to make sales beyond specified needs. Billing was wrong as they charged for cellular installation while my installation was using land phone. Since the installation is done by vendor and not ADT there is always disconnect in communications

Our experience with ADT has been good overall. ADT has been in the house since it was built. And we're just now starting to have some trouble so we're getting ready to call ADT. Our meter has been in there for 18 years, and we're having trouble when we come in to turn it off. We have to keep it up the keys about four times to make it go off.

I was with another company and ADT bought them out. I have the alarm on the house and on this pendant that I wear too. I call every month and test this pendant thing so I know that they're on the job and guarding me. They're always real nice to me. One time the emergency battery went down and they said it was hidden here in my house. I didn't know where it was since the other company had put it in here, and ADT sent a man out here that found where it was right away.

I've had ADT for so long and I'm satisfied with them. My system’s pretty old and if I have any problems with it, they come by here to get it taken care of. They’ve been very good and everybody has been very nice and very helpful.

Installed at a Rental Home for a physically handicapped tenant - The ADT techs install was fine. I did not read the lengthy contract. House was sold yesterday, I was told it takes a month to cancel, that would be July 8th, when my 3yr contract expires August 18th. I owe $78.86 for this privilege. The worst company, the worst policies and the lengthy contract.

My husband recently passed away so to better insurance my safety I found ADT. From the first phone call made to the installation was wonderful. Feeling secure in my home without my husband of 36 years allows me to have peace of mind.

thanks Tréchell to work with me to resolve this issue. i hoped i never had to gave you one start review earlier. at least someone is working hard in ADT company. but i hope ADT change the way of cancellation process to get better satisfied rating. all the best.

I have been with ADT for a couple of years and it’s been very positive having their service. They’ve been there anytime we’ve called out or had a problem. They answered the phone to give us a response. But the thing was--we had problems with our furnace and the fire department’s been out here three times within six weeks for carbon monoxide. In two of those times, it was up in the 100th level. ADT called the fire department and had paramedics here so that everything was prepared. The reason ended up being our water heater and we had to replace that. But ADT had taken care of everything each time and we just had to basically get out of the house. I've used the wireless keychain remote as well and it has been good because you can positively do it outside. We're happy with it.

Requested ADT to start monitoring previously installed equipment on a new house purchase. My daughter was there on site. She was told that they needed an initial payment where she used my credit card to do so. As it turns out, Protect Your Home who does the install for ADT, ending up charging over $1200.00 for the installation. When I challenged this expense, the customer service representative was very rude, and told me that the charge was for additional equipment. I asked what the additional equipment consisted of, and she responded window monitors. $1200.00 for a total of 10 windows?

I've been a ADT Business customer for over 25 years. I have been satisfied with them to this point. They have done several jobs for my friends and family. I recently got rid of my home phone service and now my Safewatch Plus system shows a constant trouble light and I can’t use my alarm system. I contacted ADT and they said they won’t work on my system now because It isn't currently being monitored. I think this is bad business. This is their product and this problem could be easily remedied. I will be forced to go with a new provider and there will be no chance that they will regain a future homeowner on their monitored service at this address. I would think with the increased competition in the alarm business they would be glad to keep every new and old system they have out there.

He was incredibly thoughtful and considerate in making recommendations that truly fit my needs. I was in an incredibly vulnerable state of mind due to a robbery and home invasion and could have been easily taken advantage of by someone led honest. I couldn't be happier.

I live alone so I needed some security. I called ADT and I got the service package with the little camera and the sensor. The installers explained to me how to use the system to make sure I understood everything. Also, the reps have been very helpful. If I make a mistake and open the door, they would call and check to see if everything is okay. The system works perfectly and I've had no problems. ADT is a good company and they're doing a terrific job. A lot of my friends have ADT too.

The technician was very helpful, knowledgeable and friendly. Whomever he called at the main office was exceptionally rude on the phone however. I did find the "sales offer" I received before contacting ADT was misleading and the equipment I did purchase over that "package" was high.

Nice system. The upgrades to the standard items offered added quite a bit to the cost. I expected a $99 system with 3 doors covered and some key fobs and $30 a month. They suggested a $7500 upgrade with a $70 a month. We opted for $1200 upgrade with $40 a month. When it was all added up it came to $52 a month. By then we were too far in to back out and accepted the system.

It was all easy and painless. I didn't know that it would take quite so long for installation so I would inform people when they go to set up installation. Both technicians (one being a trainee) were friendly, patient, knowledgeable. When they left, I only had one mishap and my husband and I figured it out within seconds. It was operator error, not equipment. Would recommend ADT/Protect Your Home.

It was a very smooth switch over to ADT for: 1. Competitive Price. 2. New Equipment. 3. New Technology. 4. Well Known Company in the country. 5. No Hidden Cost at the time of installation. 6. Expecting an excellent service.

We have ADT's alarm system, a fire detection system, and a low-temperature thing, so when we travel, we'll feel quite comfortable that the house won't freeze up. The installation of the system was very smooth and when I had some problems a few years ago, they replaced the parts that were broken. I had good service with ADT but a little bit expensive.

I recognized ADT's name, I liked its reputation and the system was quick and easy to get from them. The house was wired for ADT so it was quick and easy for them to install the system. Then it turns on, I pay a bill and that's that. We've got an ADT sign and a keypad and it works well. I feel protected security-wise and smoke-wise. It's good having it in case the burglar wants to come by and he's like, "Oh, ADT. I think I will go there." Also, a couple of years ago I set off the smoke alarm and I called and told them it wasn't a smoke alarm. I just did it with the oven. They just said "Fine" and they were really nice.

I really like ADT. I've been with them for over 25 years and I'm pleased with them. Otherwise, I would have gotten rid of them before now. There was a time where I had gone up to church and I came back and someone had tried to push the window in to get in, and I have these alarm things in the windows and ADT had called the police evidently. And the person didn’t get a chance to get in. So when I got in from church, I called them back and they notified me. ADT's representatives so far have been nice. They tried to help me with whatever problems that I have. I'm 83 now and I maybe a little tiresome sometimes, but they’ve always been respectful and courteous to me. I had a young man came, Mike, and he checked my cameras outside. There was a big something in the tree and I couldn’t see outside, so he was kind enough to get his ladder off of his truck and get on and he reached up and then take it out for me.

After an account cancellation, I had to pay 3 months of services from the date of cancellation. It is an unfair in business. I had too many phone calls to argue this unfairness. However, ADT ignored it.

ADT was quick and responsive to my call to have my system moved to the new house. Both technicians showed up on time and work diligently to get the job done in a timely manner. When installing the system at the new house Cody was very thorough to make sure all of the sensors still worked and walked through the house to let me know where the highest danger points were and worked with me to plan how to protect the home the best.

Technician was very thorough and detailed oriented. He explained everything very well and in detail and answered all our questions. The only downside was that it took too long and would have been better if explanation was given only on the products we were installing. Customer service is good so far. The whole installation took 30 minutes but the explanation took 4 hours! We are returning customers and feel ADT keeps us safe and secure.

We've been with ADT for a long time and I'm happy with it. So far, the features have been good and I've had technicians come out just to replace batteries. The representatives have been very good and polite too.

We’ve had ADT for years and we like the features in the service package we have. And everything is working okay. There was one time that the alarm went off due to some bad weather and the reps responded on the spot.

ADT was already hooked up to the house when we got here. The security service package that we have includes the motion detector, the smoke detector, and the CO2. We're satisfied with the features that we have currently, so we don’t want any upgrades. So far, I'm very satisfied with the service of ADT. The only time that I had any dealings with the reps was when we had something smoking on the oven and they called to see if everything was okay.

So far, my experience with ADT has been great. Our package includes the entrances and motion features. And we have the satellite, too. The service has been fine so far. ADT's customer service team has been fine and I really liked their promptness when I had to call. I would recommend ADT to folks looking to secure their property.

These guys did everything they were supposed to. However, they need more freedom to be able to tell me, the customer, if I NEED a product instead of just trying to sell me everything. Very friendly service. The technicians did not let me know that they were coming or when they would be there.

I've had ADT for roughly 17 years. They've contacted me in response to an alarm going off and it's been fine. I've also dealt directly with their representatives and overall, I'd recommend them.

Our technician was friendly, professional and knowledgeable. He helped us make the best decisions and get the best coverage on a budget. He was patient, took his time and conveyed a considerable amount of knowledge. Would definitely recommend based on this experience.

When I scheduled my appointment for a repair of the system I was told I have the choice between 8-12 and 12-5. Ok, that's a big time frame, but most places are able to narrow the window a bit the day of service. My air conditioning services does, product delivery from stores do and cable companies all try to help the consumer instead of having them sit around all day. Particularly when schedules are made up of which houses will be serviced first and last for the day. Anyway, I was told ADT cannot give a more specific time of service - not even a 2 or 3 hour window- on the day of service.