ADT Reviews

ADT called to verify that our smoke alarm had gone off several times in a period of 2-3 months. Each time we had called in to say we were fine and no need to send the fire department. However, after the 3rd or 4th call, someone from ADT called to see if there was a problem that kept tripping the alarm. The woman on the phone laughed and was sympathetic when I told her the only problem was a teenager learning to cook who got the oil in the frying pan too hot on several occasions. I appreciated her sense of humor and understanding!

The consultant was very knowledgeable and friendly. Very patient and engaging. I was quite satisfied. The questions were intelligent and precise. And the solution offered worked for all. This company is really experienced and definitely a leader in the industry.

Couple nights ago we had an incident in our house. The alarm went off. The respond from ADT was fast. I was surprised they stayed on the phone with my wife until police arrived. I appreciate their service. I will recommend it ADT to anybody.

Getting ADT has been the best thing we have done. When we go to bed at night we feel safer knowing if someone tries to get in, that the alarm is on, and will go off. We not only we will hear it, but we will get a call from the company asking us if we are all right. Knowing someone is right there is important to us.

We were in Albuquerque and we had a special agent gone bad who said he was going to kill me. ADT was set up by the government to protect me from this guy. He only got 10 years. So then I decided to keep it when I moved. At some point, we were also traveling a lot but we don’t travel that much these days, but when we do, we use ADT. The only problem we had was we have an architect house and we’re sitting on a lot of clay and the moisture changes. The house tilts a little bit this side or the other way, so we had to disable the front door alarm because of the shifting. However, because the motion detector covers that area, we don’t really need that front door alarm, so we’re good. But, at one point the camera was on but we could not get in to check online.

I called ADT Support about the terrible, blurred picture quality from one of my outdoor cameras. They immediately set up a Technician Appointment at my convenience. The technician arrived at the appointed time and immediately diagnosed the problem---water had gotten into an improperly installed camera. He rapidly replaced it and my ADT Security System was back in business. The technician was not only super competent, but very personable as well.

I am completely satisfied with the outcome concerning my ADT alarm. Representative was very courteous and knowledgeable. My concerns were taken care of in a very professional manner. I would recommend ADT to my friends and family. Thank you for your service.

ADT is one of the best Security Systems companies on the market. They always notify me via phone calls (home and cell) as well as e-mail whenever they believe there is an unauthorized entry on the premise. If you didn't authorized anyone to enter the premise and the alarm went off, ADT would immediately notify the police on your behalf. In addition, they're extremely reliable whenever services are required.

Like any relationship, there are bumpy times. While we did end up with some initial installation issues (an electrical line was drilled through), ADT was always in close communication with us and everything was taken care of, even better than before. We had originally gone through a third-party provider, but this time we had direct contact with ADT. Our old ADT system was dated but our new system is amazing, especially the ADT Pulse system that allows us to manage the system remotely as well as use a web cam to keep an eye on things.

I am not happy that I was told that I did not have a back-up plan for any service calls of $7.00. I was never told about the plan and I have had ADT for many many years. I was charged $86.00 for a service call for a new battery. The man was only here for about 20 minutes. This is so wrong. I would like to continue my service but not if you have more secret services. NO THANKS. I will go with someone else's plan for security.

I read all the bad reviews on poor customer service, however still gave them the opportunity. I have to say they do have great sales people offering services and promises they can't provide. Signed a contract for an specific amount, and I just got a revised contract and invoice for a different amount, of course everything after the 3-day cancellation. I have made 13 calls in 3 weeks and no resolution. I read about bad customer service, but never imagine how bad.

Experience and knowledgeable. I have no problems with the system. I feel real secure away from home and at home. Less stress. ADT is a great security company. I have suggest your company to neighbors who might want to invest in a great secure system.

ADT just notified us that the monthly charge would be increasing. ADT already charges more than other companies that provide the same service in this area. Even ADT charges new customers less than us old customers. One company in this area is offering cellular connection to their alarm center so if bad people cut the landline, the alarm system still works. We are thinking about leaving ADT for the better service at a lower price.

I am and have been pleased with my service from ADT. I had a malfunction of a light on my keypad. The phone staff was very courteous when I called about the problem. Bryron arrived within the time specified and was very friendly and courteous. It required 2 trips but the problem was solved.

It is difficult to know who to call. Which number I need. Pulse I thought also was with ADT but it is a different number and contact. Don't know who to call to test system. Don't feel that was covered very well when monitor was set up.

Customer support is very good. Since I have had the system installed it has operated fine. Although now they offer a wireless camera with the offer so they should offer a discount for existing customers for the addition of the camera I wanted.

My housekeeper set off the burglar alarm. She panicked and kept hitting the code until you turned off the alarm later. Thank you for calling my daughter who knew that it was probably the housekeeper. The housekeeper had called me as she knew she had caused a problem. I am out of state at present so calling my daughter was the right thing to do. Thank you.

All of my contacts with ADT have resolved the issues that I have encountered within a few minutes. That is why I like ADT. No hassle, resolve the issue. The CSR assesses the problem and presents a solution which is usually correct the first time. Thank you ADT.

We've had two false alarms caused by food left in the oven and then charred when the oven was heated later for cooking. In both instances, the reaction time to the alarm going off and the call to the house was extremely prompt. The second instance even involved a follow-up call to the secondary phone. Again, extremely prompt. Operators were always courteous and professional in their dealings.

Jim ** was an excellent person. He arrived on time, explained what he was going to do, then did it, tested it, showed me how everything worked and followed up with having me work the system to make sure I had no concerns - A Truly great experience. Thanks.

Efficient handling with one exception. If a phoned alarm goes to a voicemail because someone misses being able to pick up the call within seconds, one should be able to call back IMMEDIATELY and talk to a live person directly without minutes of apprehension while on waiting on hold going through a menu of options such as "Is your alarm going off now?"

I had to wait 10 days for new batteries. During this period of time my security system was going off. I did not receive any good help during this waiting period. The representatives who contacted me were not able to give me instructions on what to do during this waiting period.

The phone rang before I could even turn the alarm off!! Police were in the area and came before I hung up the phone, doesn't get much better than that. Although I felt really bad to have created such an ordeal it is good to know that ADT is definitely monitoring my home. I have been a customer since purchasing my home in 2008 and this was my first experience with alarms going off so I am impressed.

I am a new customer to ADT. I am very pleased with the service. I feel safer knowing I can check in with the camera in my home. Although after I upgraded my Iphone they showed me a much more sophisticated security system. You could see multiple areas for security. I do not know the comparable prices though. Thank you.

The company gives excellent service, and the employee that came to my house to solve the problems was very knowledgeable and fast, and taught me many things that I had no idea about. I learned a lot from him and I'm able to enjoy my safety with ADT.

I received a late notice even those I have EasyPay and the associate said it was a mistake on ADT's part and it was resolved immediately with no late charges. Not sure why it happened but it was handled quickly and efficiently. I love ADT and all their products.

Fire alarm went off just before Christmas. I knew my wife was home cooking and baking. So when ADT tech calls to advise of the fire alarm he held on the line till I could verify all was well. Tech rep was patient and courteous. One more reason we love our ADT!

ADT keeps me feeling safe and secure all day and all night - who could ask for more? I'd like to add more, but this is all I can say as it is all that I need to say! ADT is super for all, especially those who live alone - knowing that just a push of a button will bring help is so satisfying - KEEP UP THE GOOD WORK, CHAPS! :-)

Looking into wireless upgrades will consider after income tax season. We are retired and on fixed income so we will have to weigh all options before we can make a decision. We are wanting to get rid of our current land line, it no longer is cost effective but must have an upgrade for alarm to work properly???

The technician who installed our system was excellent with the installation, the overview of the system and the workings of the system. Our new system has worked without a flaw. We wish we had ADT instead of our prior system.

After talking with representative, I was informed rate increase wasn't necessary. The rep was very well informed. She showed regret and assured me that I would not have a rate increase. She came on the phone very nice. She ask to excuse herself when put me on hold. When she returned on the phone she thanked me for holding.

ADT responds very quickly, and everything is running smoothly that I hardly ever talk or see anybody, which is good. Their sales team was very knowledgeable. I'm thoroughly satisfied with everything.

Service tech was on time at appointment times. Called first which was appreciated. Was very knowledgeable about the system and found problem immediately. Replaced sensor which was faulty very neat and clean with his work. A definite positive representative of your company. I only wish all service people from other companies were like your tech who came here.

It's hard to give just 1 rating of my experience. The system keeps me safe, the alarm works, etc., so I can't complain. But when it comes to execution, system setup, the hardware, there are a lot of glitches, problems, and recurring issues that come up.

We are very satisfied with ADT. Hemet crime has gotten bad. It is nice to know we have an alarm system from ADT. We are even contacted when there is an electrical problem in our area. Once our system kept beeping because something was going on with the electricity in our neighborhood. It just made me relieved to know ADT was aware. So, thank you for making us feel safe.

ADT has been around for years and great quick service. This is a great service. I feel safe at night sleeping safe while away from home. I have access from my phone easy. Recommend to any interested in alarm systems. I will and have recommended to friends.

We are very pleased with our ADT home security system. Installation was completed in a timely manner and done so very professionally and efficiently. We use our system diligently and find it very simple and user-friendly. We would absolutely recommend ADT to friends and family to help provide peace of mind regarding safety and comfort while at home or away from home.

Rely on the system, easy to install new devices and app/online settings, helpful customer support, immediate & active response on alarms. 3 years term could be an issue, however I'm very pleased with the service. Be sure you have a good internet provider.

I'm very satisfied with the service. Know about them because one of my relatives use the service for over 6 years without any problem. I will definitely highly recommend this service to my friends. If you are looking for a security system this is the one.

A couple of years back, our home had a attempted burglary at 4:20 am... They cut the screen and jimmied the small window enough to reach inside and unlock the deadbolt and regular lock. Opened the back door only inches before the LOUD alarm went off. They left pronto, and me in my haste ran to turn the alarm off, yes turn it off, then went to see what was happening in the laundry room. All wrong, should have left the alarm blaring and had ADT call the police. The police were only houses away since this guy had hit a few houses in our development already.

I've been an ADT customer for many years and have recommended ADT to my daughter so she could also share my experience. I rely on ADT's reliable services to answer all my questions. Thank you ADT, my constant companion for all the years!

No problems. Tech was very good. My alarm went off by accident and was taken care of before I even called. The next time I had to change our batteries on smoke alarm. They took me offline as not to have fire dept here. Put back online no problem. Tech very good.

ADT is a consistent performer in home security and alarm services. The equipment is dependable and with the app, Pulse, the use of the system is very convenient from any location. The response of the monitoring center is prompt, reliable and courteous.

Works fine. Had an incident where the alarm was set off, but we think it was probably our pet. Response to the alarm was great. Thanks. The Police responded very promptly and my daughter was alerted also. We are greatly pleased with the system. Hope to have it for a long time.

We recently had an issue with a window sensor that showed trouble. ADT quickly notified us of the problem and scheduled a technician to replace the sensor.

I never had problems and if a alarm is activated they respond fast to find out what is going on and if I need to ask questions they seem to have the answers I need and I like that they send a review on the e mail Aloha Allen.

This is one of the best security systems we have ever had. When the installer arrived showed me his ID and advised me what he was installing. Explained the system and showed me how to work the keyboard. Very satisfied with service and price.

We have had our account with ADT for over 13 years and are happy with the service. The pricing over this time has however jumped which is the only downfall. We are on a quarterly billing plan, when we first signed up it was under $100 quarterly, it is now over $150.

I am happy with my equipment and installation. There's one scenario I was very surprised the day of my installation. I was given a quote on the phone and any questions I had I was told the installer would be able to answer concerning my particular residence. I didn't know anything about a price change other than the one I was quoted on the phone. I never had any indication that the monthly fee was more than $30 in the equipment was $2,000. I was never told I had to spend any money on the equipment until I was asked for the payment.

System very easy to use. Sometimes I forget to disarm the system when I open up the garage door. The monitoring center usually calls to ensure that everything is okay. They are very polite when they call. I let them know that I want this listed as a test.

Spoke with a gentleman named Ernest and he was very cordial and helpful. I am 81 and I advised him I have a hearing impairment and he spoke clearly and courteously. I always appreciate the phone friendly assistance and continued service from ADT.

I couldn't be happier with the service but especially the tech that installed the unit. My 86 year old mother lives with me and he took the time it needed to explain the entire process to her several times. Thank you!

We have had nothing but great service and customer service. We are happy with all the assistance we have received! Any technical issues or help we have needed has been done quickly and effectively. I would recommend them to anyone interested in getting a security system.

We have had security system for over 35 years, first was McCane-Sondock which was purchased by ADT. ADT did upgrade the equipment when they took over and have been State-of-The-Art ever since. Very very pleased with all aspects of ADT.

I feel safe with the System; I have more so now that they broke into my barn and stole better than 5,000.00 dollars in tools and a lots of other things that was Aug. 30, 2014. Thank You ADT. IF you need them just pick up your Phone them to tell them what you need and they will come out right away and fix it if need be Great Group of folks to work with.

I live in the country where it's almost impossible to receive any kind of service, but to my amazement ADT Security came through for my family. I love the system and the quick response time I would recommend this security system to anyone who is looking for something simple to set and amazing service. Thanks so much for always being there in our time of need. The L's in Ar.

Had never changed battery. Called and spoke to such a nice ADT rep who assisted me & gave me perfectly simple instructions on changing the battery. Great job! I have always been pleased with my experiences when contacting ADT. Always make me feel safe in my home!

Overall I felt I had exceptional service. First I called to learn more and a representative was gladly able to assist me. Then I made my appointment. One downfall for me was having to pay the $105.00 up front to hold the appointment but I was informed that-I could do a rebate. Well they don't tell you is that you need to send in proof of your system along with a 4.95 money order before a certain time frame in order to get your 100.00 visa. For me this is too complicated. It should be easier than this as money doesn't come easily today.

I love the security and sense of ease knowing I have ADT there to protect my family if it's ever needed. I have set the alarm and forgot it about to then open a door and it go off. Lesson learned because panic mode sets in even to just quickly shut it off. I love the ease of checking my phone when a door chimes to see which door is open.

Was told I'd receive a visa $100 credit card when I signed up, never got it, service is good but will not renew when my contract is up. Support has been good. I think the price per month is too high compared to other similar companies.

The technician was courteous and very willing to answer questions. He corrected the problem and find found another one. I almost just delegated this but because the technician was so good I felt it was unfair to him not to send it.

I feel a lot better and safer with my alarm and I would for sure recommend it to my family and friends. Your people are very nice and helpful when I accidently push the wrong button on the key. I wouldn't be without it either and I hope the price stays the same because I am on a fixed income.

After 30 days it's yours, no matter what they promise you (was told 6 months to get refund). Good luck getting additional devices (smoke detectors) installed or changes afterwards. Tech just driving to your home is $180+. Now waiting patiently for my 2 yr contract to expire. Buyer beware, read the fine print.

I've been using ADT for 14 years. My interactions with their reps have been fine that’s why we have them for that long.

I decided to write this review after getting nowhere with Customer service and the management team. I recently moved and transferred services, which I thought was the easiest thing to do. However I was given the runaround, had to miss work for four days and ended up having a system that was faulty and caused three sleepless nights. The week ending December of 2016 I called to have services transferred to my new location. Everything on the phone went smoothly but the day of the installation no one showed up. I did not get a phone call that ADT cancelled all appointments due to the weather being bad in Georgia. I had to call in to hear about the change and for a representative to inform me that someone would call me to reschedule. My initial appointment was for Friday the 6th, 2017. It was now Tuesday the 10th and still no one called to reschedule. I had to call back in myself to set another appointment.

I bought and paid for an ADT home alarm 6 years ago, paid my monthly monitoring up until I retired, now my console keeps beeping telling me that the "phone is deactivated". I called ADT and they attempted to help me fix it. HERE IS THEIR FIX "please unplug your battery, now unplug the power cord. OK IT WON'T BEEP ANY LONGER." ARE YOU KIDDING ME??? They say the only way to stop the beeping is to sign up for monitoring. Are you kidding me??? I want to just use the alarm to secure my home. I can't afford monitoring as I retired and need to cut my expenses. This is BS. Please give me the fix to allow me the use of the alarm.

I've got window sensors, door sensors and motion sensors under my house from ADT. The products and the services are very good. The sales reps and the technician that we dealt with were very professional and friendly. I'm very satisfied with ADT, with everybody associated with the company and with their product. However, their advertisement was misleading. They advertised $29.99 a month for their monitoring service and I wind up paying $50 a month, which is excessive. And it cost me $2,700 to have the system installed. I did it because my house had been broken into. Had I researched before I bought it, I would've gone with SimpliSafe which offers monthly monitoring for $15 and their product's price is not nearly as high.

We've had ADT for as long as we've lived up here. Everything’s been fine and we're pretty satisfied with them.

I have ADT's wireless system, so I won’t have to use the hard telephone line. I also got a camera system. I can record my home using my telephone app and I can look into my house while I'm not home. So far, I haven’t had any problems with them. In fact, I just upgraded to their new wireless system a couple of months ago. However, I didn't like how I got solicited to upgrade. They called and asked me for a $100 to upgrade my system. Then within two weeks, they send me the paper and it says it’s a free upgrade. But they compromised and gave me $60 back. Other than that, everything was cool. Their installer would let me know everything he was doing when he was hooking stuff up. So far, it’s been a wonderful experience and everything’s working out fine. It’s a very reliable service and I enjoy it.

My parents have had ADT "Life Alert" type of service at their house for approximately 9 months. My dad died in early November 2016. I've tried to cancel multiple times since. November 8 - initial cancel, was told it would take effect at end of billing cycle. December 6 - called again, operator "didn't understand" why it hadn't been cancelled and cancelled it again.

We were talking about getting a security system for some years now. My neighbor has ADT and although he doesn't use it all the time, he was happy with it. I did a little research on ADT and their price was right. The installer was a nice young guy and he was terrific. He set everything up, cleaned afterwards and everything was done within an hour. It's an easy system to use and we like it. On the other hand, I still haven't received the debit card that was part of the deal. I called them and I've learned that it may have been a glitch in the system. They said they sent me an email with a form I had to fill out in order to get that but I never received it. It was taken care of yesterday and I mailed it to them. Other than that, I'd recommend ADT.

We have been broken into twice. Neither time has the alarm gone off. They bill me each month but have installed little more than a noise maker. They randomly bill me for false alarms, so many that the police sent me a letter stating they won't even respond to the alarm unless I call them personally. Only once have I even been notified of these alarms yet they keep on billing me. After the most recent break-in I call to inquire as to why the alarm didn't go off at all. After a 20 minute phone call they conclude the alarm didn't go off. I lost it on the guy and said "I ** know that, I just told you that, I'm calling you to find out WHY!?" After a couple weeks they managed to send a technician out who couldn't identify any problems, yet they keep on billing me.

The ADT people we spoke with were very helpful and informative. They gave us what we wanted and the guy who came out to install it was great. He was very professional, did it really quick and didn't make a mess. I have already recommended ADT.

Was satisfied with the work I received. My husband was a little upset because we had to spend money that we did not expect, but overall, we are happy with our new alarm service, until now. I'll have to wait and see...

The ADT reps were knowledgeable and pleasant to deal with. Thank God, I have yet to have them respond to an alarm. The key fobs and the app on the phone work fine. I can access my system via my phone from any location, which I love. It was raining really hard the other day so instead of waiting till I got to my door to disarm the system, I did it when I was around the corner from the house on my phone. However, I have yet to receive the $99 gift card that I was supposed to get as a promotional plan. I’m not getting the paperwork from ADT that I needed to submit to get it. So other than that, which is minor, everything is fine as far as the system, its operation and ease of use.

Had ADT alarm system for 20 plus years. Was having issues with the system not working properly. ADT would not send out a repair technician. Blamed the problem on Bell. Bell technicians were out several times and said the problem was not theirs and that ADT would have to fix it. Bell technician told me if they came out again for the same problem they would have to charge me. After a few months ADT disconnected my service without my knowledge. They said they sent me a registered letter (which I did not receive) and they will not show me proof they sent out a registered letter. Manager will not return my calls. Left him 2 voicemails. Just when I needed this service the most ADT has failed me! After 20 plus years of bills being paid on time through direct deposit, not a payment was missed or late - not one!

I has ADT for more than 2 year. For about one year ADT was not monitoring my house. When I discover the problem I call to alert the company, but nothing was done. In about 4 months later I blocked my automatic payment and now ADT is charging me $565 for termination Fee and harassing me that they are going to destroy my credit. I called the customer service from ADT, but nothing was resolved. I need your help, because I am not ready to pay for service not provided.

I called over a month ago when I knew our financial situation was not going to improve anytime soon and asked if there was anyway to put my account on hold or anyway to get caught up so that we didn't continue to accrue fees. Not only did they refuse to help, they kept trying to get me to set up a payment when I continued to explain that we can pay our large monthly balance of $50, but not the $100 we were behind on. After receiving no help, I began receiving MULTIPLE calls a day from ADT most of which put ME on hold when I answered! After finally answering to a real person, she was rude, continually interrupted me and refused to help until I paid at least $100 which we CAN'T AFFORD!

Talking to ADT's reps has been fine and their technicians have been professional and courteous. Since the system's installation, I've had peace of mind that's why I put in the security too. I would recommend them.

The service representative on the telephone was very helpful and worked well with me to schedule installation ASAP. The technicians who installed my system did a great job explaining additional services and on ensuring that I understood completely how my system worked - both the main control but also the remote, the beside control and both the website and app. I felt very comfortable with the installers and they were very personable as well as professional.

I got cameras put in and ADT's installation team did a good job. I'm overall satisfied and I've had other people go to them.

Service was okay, but they make it impossible to cancel service. You have to call a specific phone number in order to cancel. No possibility of email, or online chat. I called several times, holding each time for over 30 minutes. Finally had to call my credit card company to dispute charges and get it stopped that way.

We had the motion detection and doors included in our service package and it works fine. However, the installation team spent hours putting it in. Then they didn't have the parts that they were supposed to put in so we had to have them come back out and redo some of it. It was the installer's first time doing it and their company had just started working with ADT. Finally, they got somebody out here who understood what was going on.

My niece has ADT and told me that I should change to ADT. When I had to call, their reps were very good and able to answer my questions. I definitely have less worries and more peace of mind now that I have ADT. I feel safer.

They were excellent. The service rep went out of her way to make sure a system design was correct to meet my needs. She helped me to determine the best location for sensors and made sure the system worked perfect before leaving.

We have been long time customers and have recommended your service to everyone who have asked. We appreciate our service and the years have gone uneventful, thanks to the alarm system. We only had one attempt since we have had ADT, which paid for itself right then! My question is if there is a discounted rate for long time customers. I see ads all the time for a rate way less than what we pay each month, $50.99. After 5 or 10 years with your company, I would think, would constitute a discounted price. :(

We got the alarm system and we're very pleased with the service so far. The gentleman that came to install everything was very polite and excellent. We couldn't have asked for a better person.

ADT was the easiest to do at the time so we went with them. So far, I've been pleased with my experience with them. In fact, I got one of my neighbors have it put in his place. Im very satisfied overall.

A friend visited me over the past weekend. He installed ADT security systems for 6 years and he told me all my door sensors were installed incorrectly. The large, heavier piece is supposed to be installed on door molding/frame and small part on the door. Opening and closing of the door will inevitably shake the large, heavier piece loose. My first door sensor malfunctioned 28 days after install. Now I am within 7 days of the end of 90 days and any future calls to fix system will cost me a service call.

The installer was very friendly and knowledgeable. It took a long time to get the service in but only because my building walls are mostly concrete. However he made sure the service was working before he left, and he did explain all the additional options that were available for purchase.

NEW CUSTOMERS' SPECIAL HOME SECURITY STARTING AT $28.99/MO. Get to my house and tells me my system will cost $2000. Was not able to get anything that was advertised on the flyer. Plus when I look into my checking account I am charged $58.00 for monitoring, this was not at all discussed. I would not pay over $30 for monitoring as that is not the going rate. Customer service is awful. They deal with at least two affiliates, so they constantly are passing you around to other people to help with problem. Spent an hour on phone and still unable to get rate changed. Very disappointed in their poor business practices. Now stuck with them for 3 years. Don't want others to make the same mistake. Go with another company that is honest and have their customers' best interest at heart and not their bottom line.

We've had ADT before, so we called them and said that we wanted it again. We're glad to have it. The customer service reps were very good. Then the device we have now is the easiest one to use, which we really like.

I've been an ADT user for many years now. Way back down, their name just got me. I also talked to other people and they liked it so I went with them. I've had one or two upgrades and I have absolutely no problem with their installers.

Jason was amazing! He was very informative and gave me all of my options when it came to choosing the right equipment to protect my home. He walked me through how to use everything and was extremely professional while installing. I would definitely recommend your services to a friend.

My ADT service package includes the alarm system but it's not hooked to any camera. I'm happy with the service and I have no complaints. The sales reps gave me what I wanted. The installation team that came was polite and showed me everything and helped me out with things I needed to know. It's been an awesome experience and I'm pleased.

We've had ADT for over 20 years and recently, we had some cameras and all sorts of stuff installed by them. The customer service and sales representatives were good. Then the installers who came out were fabulous and wonderful, except that I ended up getting charged more than I was quoted so that was a little problem. But everything else was great.

I love ADT and I'm very happy with it. It does what I want. Our ADT package has several services, and I have a nice box that I only lock and unlock. I don’t use any of the five various switches that are on it. At one time, the alarm got ringing and after we tried to resolve the issue and everything is quiet and I was sitting down here in my TV room, there was a lady sheriff prowling around in my front yard. She came out here to check on things because I just called my emergency contact people. It was kind of entertaining more than anything.

The service tech. was very polite, knowledgeable and helpful with suggestions on where to place sensors and which ones would work best for my home. The sales rep. had suggested a particular sensor for my garage but the service tech. did not think it was a good idea due to how hot the weather can get in my area which could lead to false alarms.

Customer Services seems to be responsive and always courteous. I considered other security alarm companies, but ADT has been in business a long and has a good reputation. That's all that needs to be said. If you want a responsive and always courteous alarm company, choose ADT. I considered other security alarm companies.

I would recommend ADT to a friend. We had problems and the ADT people came over and corrected it. I really like their services.

Salesman/technician arrived at 300 pm and left at 12:30 am. He spent 2.5 hrs trying to sell us on things we didn't need or want. He reduced the price several times but with no success. He was not very happy that he could not sell. There is no way that I would stick this salesman on any of my friends or neighbors. I view this trick as nothing more than a 'bait and switch' operation. The salesman did suggest that as far as security was concerned we ought to buy a gun. Maybe I will.

This company is the worst company I have ever dealt with. I was out of contract and purchased in full a camera system. The sales guy said there was no extension of contract, but yet they put us in an additional contract just for buying in full the camera system. We settled the account and they still bill us, we have lost thousands of dollars. We call with no resolve, get transferred from place to place with no resolve. I'm going to sue them to get our money back. There is much better services out there, don't believe any good reviews. I own a business and there are plenty of reputation repair and review services to make the illusion they are a good company. I REPEAT, IF YOU ARE A BUSINESS OWNER DO NOT USE ADT, AGAIN DO NOT USE ADT, DO NOT USE ADT.

I Love our home security, and the company do a great job on keeping me up to date on the latest news. Thanks for being there for us. When people ask me about security, I always recommend to ADT since we had a such a great experience. I will looking further into more security with your company in the near future.

Originally, I had the service plan where in addition to my monthly monitoring, I also pay for service if anything breaks. ADT used to come and check the system once a year and if batteries were low or worn-out, they'd put new ones and everything was fine. But then they cut that service out. They said they'll service the system if something breaks down, but are no longer going to do a checking to monitor as well. The consumer is not aware of where the batteries are or how to go up on ladders and change them. Now we just wait until the battery goes dead and some alarm goes, and that's no good.

This is questionable and subpar service in several respects: Installer did not show up the first day I scheduled them. A manager called and offered me a $150 gift card for the inconvenience. Later I was told that I would only be given a $50 card on top of the $100 card ADT already had offered me. DEFENDERS simply did not honor their own offer.

Our system was installed when the house was built and progressively ended up with ADT. My fire alarm company was bought out by ADT. I'm extremely satisfied with their service. They monitor well and they call when there are alarms.

Ok, so I basically never write a review but I can't believe the service they gave me. Companies should be sensitive to elderly needs and try to make things easier for them. So my mom moved out of her house two months ago. We called to cancel service and to do so over the phone they said they needed her password which is reasonable but my elderly mother who is very forgetful did not remember it. They said the only way we could cancel is to have her handwrite a letter with certain details and to fax it in. I don't live in the same city and believe me this was very difficult for her to do.

Terrible from the start. Never got $200.00 gift card. Don't use service at all now and when I did alarm could go off and ADT never responded. Went to cancel today, as I thought had 2 year contract and I'm moving. Found out minimum contract is 3 years (my bad) and only way service can be transferred is if I sign up for a new 3 year contract? No way!!! Get this. Will have to pay $500.00 to get out of contract, unless people who bought home want to reactivate service... Asked and was told "buyers have had a bad experience with ADT and have no interest in reactivating service." Go figure. How is this company even in business? 50 years old and truly one of worst experiences ever with a company and that is saying a lot. They are crooks.

ADT was in my previous home when I moved there in '85 and I had it ever since. I like them pretty much and have been satisfied. However, they are not the cheapest. I'm well aware of other security companies that are a bit cheaper. But, you get what you pay for.

My ADT system needs to be fixed. The ringer is not loud enough. One time I came in and forgot to put it off, it went off and it's very low. If somebody came here and they hear that, it won't scare them. I had called about this one time and they told me they could give me a louder ringer. I just have to set an appointment. But other than that, everything is okay so far. When I call, I get them immediately and they tell me what I ask them.

ADT security is failing us pretty badly - faulty hook ups, and false alarms when it isn't even hooked up?! But of course they won't let us out of the contract, even though we are not receiving a product. Yes there have been attempts to remedy the situations, multiple attempts in fact, with the same result and we are so dissatisfied we simply want to distance ourselves from ADT. If the company would admit their faults and let us walk away, I might even reconsider them at another time in the future, but our complaints are met with sub par service, repeated mistakes and inadequate product performance, and no way out of the contract despite their "money back guarantee" which irreversibly cements a negative association with the brand.

We met Alex at a home show & have had ADT in the past. We just recently purchased a home & with recent issues in our neighborhood we wanted a security system again. Alex came out, worked with us & our old equip we had. But our only complaint is The Ring Doorbell and the lack of knowledge the sales staff has with being able to access it at anytime. Wrong. After thirty days you have to pay more to access the cloud. Not good.

I've had ADT for years. Back in the day they were good, I’m not that crazy about them now. I have too many problems with their new system and it sucks. Since I upgraded which cost me $700, I've had nothing but problems with the motion detector, glass break and everything. I keep complaining and there's nothing I can do about it. Sorry equipment and not worth the money. I would never recommend ADT to anybody.

We had Brink's and then they got bought up by ADT. Then, the ADT's sales rep came out and looked us over. We called him up once because the only reason we have a landline is because of the alarm. Then, a couple of years ago when we were snowbirds at the time in the RV, we called him out and said, "What would it cost if we got rid of our landline and go wireless?" And he said, "Oh, that would be possible." But then he looked at our system and said we have to do a complete replacement of whatever we have. It was very expensive so we just stayed with our little landline and everything is doing well.

When they installed my house alarm system I was offered additional equipment for a total of $1300. I canceled next day because I didn't know they were going to charge that much money... Now they charged me the amount and I never received any equipment... Now it's been over a month that I keep calling trying to fix the problem but still no answers... Ridiculous that they don't want talk to me.

We have dealt with ADT for over 9 years and this last few months has been the worst customer service continuously for lack of follow up and through on any and all complaints we have lodged with 4x different departments from sales office, to head office to customer loyalty and its manager to office of executive customer complaints. Not any of them followed up or through on the complaints and the ADT sold to a franchise model to the Mississauga sales office can literally say and not honor whatever was promised in writing in the field to customers! We were informed months ago from a manager Ben our sales person we were dealing with was ripping us off and overcharging and he can and would lower our bill by $15-$20 a month including taxes. He would upgrade our PVR a use to be $600 cost for $200 non digital but he goes and quits.

ADT has provided excellent service throughout the time I have been a customer. Would like to see more rewards given to long standing customers like myself; this would help to maintain that customer base. Additional devices for a customer's current home system would be a good reward for long time customers.

A year ago, me and my fiance moved into a very sketchy area and were renting. Knowing our lease would be up in a year I decided that security was completely necessary for us to feel safe in our temporary home. So I had ADT security system put in our home. Apparently, ADT does not service the Fort Myers area. It is a company subcontracted through them called ADT Defenders.

I called ADT due to sensors not working. We set up appointment for a technician. Once he arrived he stated a price that was unreal. I called in. They gave me the price of 44 dollars due to the plan we had but the repairman stated he wasn't going to honor it. He stated his name was Buck... After arguing back and forth with me and calling in a few times he stated a different price of 54 dollars. There is no way a tech should be able to make prices. Was very upset with ADT. We pay 62 dollars a month for alarm system that's a total rip-off!!!

My experience with ADT is positive. My installer was very knowledgeable and completed the install in an expeditious manner. I feel that I received a fair price and was able to have the install on a date that was accommodating to me.

I have the pad from ADT and the security package I got includes eight sensors on the windows and two of those are remotes. The service is fine however, I have a problem with them putting it in my son's name and he's 17. When I signed up, I gave the rep my name, my social, my date of birth but they came up with my son's name. And I've been trying to tell them from the day their rep came and I had to sign out the thing that it's not my name, that it was my son's. He was like, "Well, just sign it." I just want that changed to my name.

I've been very happy with ADT. Everything went really nice with the sales rep and the installer was great. I got the basic package with door sensors and some motion sensors. It makes me feel more safe.

20 years ago I had Brinks Security System installed, and over that time the rates kept creeping up with no update of system. 6 years ago I retired from being a Texas public school teacher, so I am now on a "fixed income". ADT the current owner of my 20 yr. old system was going up on rates again, so I called AGAIN to try to either get the system updated or the rates to stay the same. NO LUCK!!! ADT DOES NOT listen to long-time customers!!!

I called to cancel service after contract was over due to equipment not being able to work with my upgraded phone system (cable). I was offered an system upgrade for an additional $100 plus $13.00 more per month. I decided to cancel after that offer. I was told that the cancellation would be in effect after 30 days. I was charged for the next month ($41.99). It has been over 30 days since the cancellation and I was charged again.

My son has ADT and told me about it. The sales rep was wonderful and he knew his products. We talked about my needs and what the options were, and he didn't try to sell me something that I didn't want. It was a long sales process but he was patient in dealing with me. He was also present during the installation. He made sure everything was perfect. I have a camera in the garage and a regular wireless alarm set for fire, gas, and theft monitoring. Everyone else was great too. They were very cordial and efficient. They explained everything about how to use the hardware and how to program the system. ADT met my requirements and my needs and I'm very satisfied.

I keep having issues connecting with the ADT website, and recently my cameras go 'offline' for no apparent reason - either for viewing or alarming. Additionally, the 'network relay switch' in the dining room for timing and 'triggered' lights from the outside cameras fail routinely. So far I'm very marginally 'OK' with ADT services. ADT needs to improve hardware reliability and connectivity.

It's been a year since I relocated and transferred my service to my new home. The area manager still checks with me periodically making sure everything is okay. I appreciate the care and concern provided and the assurance that any issues which arise will be promptly resolved.

Every time, when I call the ADT customer service, they don't think they need to be responsible for the call that they transfer my call between multiples departments and no one wanted to directly fix for me. I had ADT system for about one year-ish, but I scheduled about more than ten appointments to let techs come fix my system. Every time, different techs came to my house. Few techs were more responsible to fix the issues. Most of the techs were complaining about us and the internet connection. They didn't even try to fix the system, while actually, they didn't know how to fix it. The techs were not responsible and didn't care about the things that they should done for the customer. When we let them to check some things, they thought they were doing extra work compared with the previous techs. One of them even said: "What about you let him (the previous tech) come back and fix for you?"

They're my security people and I'd recommend them. I got ADT's basic monitoring system and so far the service has been good.

My husband who has severe PTSD was frightened that somebody would come in the house and shoot him so I suggested that we get an alarm system. We had the motion sensor and it was fine. Nobody can get in without it going off in a very shrill alarm. In fact, he has calmed down a little bit and some nights, he does not even remember to turn it on. So, it's good for him. Plus, we had a severe windstorm and I had asked the customer service rep to come to double-check the thing we had on the outside of the house. He just came out and said, "Don't worry, it's fine." And everything works fine.

I have an account with ADT Security which included a 3 yr contract. The contract is now less than a year old. We had to sell our home and relocate, and ADT is forcing us to buy new equipment from them, even though there is nothing wrong with the current equipment. It is after all less than a year old. In addition to the hundreds of dollars they want to charge us for new equipment, they are also saying that we would have to get a new contract, meaning that the 3 year contract re-starts, and that we had a fee of about $200 for the move itself. Knowing that I cannot afford this, I inquired about canceling the contract, at which time they told me that the amount I would have to pay to cancel, far exceeds the cost of moving.

ADT is our first security system and for the 2 mos. that we've used it it's doing good so far. The installers were excellent and customer service reps were great.

It was through the OJ Simpson case that we knew of Brinks and this was later taken over by ADT. We liked Brinks better, though, and we had an insurance that we pay for. Nonetheless, our ADT is working like it's supposed to but we don't have the contact that we used to have when we had it with Brinks. We have two of ADT's yard signs because we have two front doors, but one is broken. We could use a new one but I don't want to pay for it. I wouldn’t have to with Brinks.

I sold my home in Oct. 2016, I notified ADT about the move and informed them when I purchase another house I will reactivate my account. I received a call from an collection agency, asking for 1275.00 for a 3 year contract that I had defaulted on. I called ADT and I was informed that their policy you have 30 days to reactivate your contract. I told them that we had not purchased a home as of yet. I asked to speak to a supervisor. I was place on eternal hold in which I hung up. I will never use ADT again. Very unfair.

I have known ADT for many years through businesses here, so I also have them for my general home security in my doors and windows. They do very well and I am satisfied. Their sales reps and installation team were good. They showed me how to use the system and they clean up after themselves. Their system is reliable. I would recommend them.

I spoke to Jimmy from American home alarm (ADT 3rd party vendor) last Nov. He promised me that if I choose ADT he'll give 2 months free that will start the following month and $100 gift card that will be mailed within 2-3 weeks. When I check my account they were charging me so I called them today to clarify. Now they are saying that the free 2 months will now take effect after 90 days and the gift card is 6-8 weeks! And I asked, "How come they said that's how it is?" I don't mind paying and waiting for something but I just hate people making all this promises just to convince the customer. Now that I signed for 2 years contract I have no other choice but to pay and wait. I hope you do something with your 3rd party vendor because it's not doing good with your business now.

The overall installation was very good and efficient. It would have been nice to have a little more clarity on the final costs. We had not anticipated what the sensors would cost. The instructions were a bit of an overload. We are from the vacuum tube, resistor era.

I feel very safe with this system. I love it. Great customer service as well. The ADT Pulse is a genius idea. The only thing I wish is that the camera system would send some sort of alert to either user or police if the camera detects suspicious behavior around your home or other ADT secured property.

ADT sales agent didn't directly answer our questions about early termination fees when we started the service. Later on, they sent us a bill of $1100. With multiple phone calls to customer service, loyalty department and my attempt to contact sales agent, each time they would give different answers and we never got a call back from sales agent. I rather pay termination fees than staying with liars and irresponsible people.

I wouldn't be with ADT if I wasn't satisfied with their service. Their sales representatives answered my questions and they took care of what I needed to be taken care of. They sent me another phone because they said mine was outdated, so I got a flip phone because all I ever use it for is to call somebody when I'm out of town. I was talking with two other guys and I told them that I don't have any problems with ADT.

I signed up for ADT for our home while it was undergoing a renovation. We intended to keep the service for only 6-12 months. Despite knowing this, the agent signed us up for a 2-year contract. I never would have knowingly signed up for the service with such a long-term commitment. Furthermore, I don't see why the commitment is necessary -- the installation was paid for in cash upfront. Since making this mistake, I have learned of other security services with better customer service, faster response times, and no long-term contracts. I would strongly discourage anyone from using ADT.

I've had ADT a long time and my experience is very good. All the people seem to be very cooperative and want to make sure that their service is what it's supposed to be. I had a little problem here recently; a couple of batteries got low and a false alarm went off. Then, the representative who came by was very efficient and courteous.

About a year later when we moved into the house the we bought, someone got broken into on the road so we called ADT and they hooked us up. ADT makes us feel a lot better having them but thank God we never had to use them. I recommend ADT highly as I did to my friends.

I've been with the system for a short time but I am very satisfied with the system. And very happy with the sales person that came and talk to me about keeping me and my family safe. I will decently recommend to my family and friends so they can think about the importance of being safe.

The technician was friendly, courteous, and prompt. However, the additional charges of over $600 for equipment was an unpleasant surprise based on my upfront fee of $104. I think ADT would be better served if that were explained during the introductory period versus having the poor technician be the bearer of bad news.

I signed on with ADT and was confident that they would provide adequate protection insecurities for my home but as of now after several false alarms, police visits, numerous calls to ADT, the issue is still unresolved to cancel the service that has never worked properly. They want over $1,000 for a service that has never work properly or serviced by professionals and in my opinion these people aren't concerned one bit of the security of my home. All that I can tell that they are concerned with is making money. I have set for 4 days during the Christmas holiday when I should have been with my family at home with a faulty security system that doors have to be bypassed and unset or secured so that I can set the security system. What is the point and having a security system if I can't secure main points of entry as I leave for the holidays?

While trying to cancel my service today due to lack of use, I encountered a rude and arrogant customer service rep. His name is Peter and his ID is **. He was continually talking over me and was not helpful at all. I proceeded to ask to speak to a supervisor but of course they were running on a skeleton crew and were not available to talk to me. My wife called back to ask for our contract to be emailed to us and her exact words after she got off of the phone were "I'm not sure who the bigger douche was" due to her experience with a different guy at ADT. I understand that companies do not want to lose business but this sort of treatment not only ensures that we will cancel service ASAP, but will never use them again. I also will not recommend them to my friends and family.

I’ve had a security system in our house since ’89. In the mid ‘90’s ADT took over the security company I was with. The service is the same and it's fine.

I was contacted by an ADT representative at the ADT Norcross, Ga location. When the representative contacted me we reviewed the quote for service. Rep explained the application process to me saying that they just needed some personal information for their records. Rep also mentioned that credit will not be pulled. I agreed to move for with process. I started to feel uncomfortable with questions I was being asked such as past addresses, date of birth, social security number.

ADT calls me to let me know that there’s been an alarm off at my house, then they call the police department. Sometimes that happens if I accidentally open the door and they notice an alarm going off or if they notice something’s going on with their system. Last night I forgot I set the alarm earlier than I normally do and I had some Christmas lights out front. I opened the door and the alarm went off, but they didn’t call on that one because it didn’t go off very long. We also had a large theft where a small gang of kids broke into the house and a few other houses, but ADT was very helpful. Any kind of meeting with them that somebody had to come here has been excellent.

The installation guy was fantastic and very knowledgeable. Working with the customer service reps has been great. The security system is fine, but the app sometimes won't work. It tells me it won't connect to my wireless internet connection.

ADT's sales reps were professional and knowledgeable. The installation team was on time and courteous. They didn't leave any mess. I'm very satisfied with ADT's service and we're grateful for it.

Honestly, I've set my alarm off numerous times from my baby hitting the panic button to me leaving a door slightly open to trying to change the battery in the wrong fire alarm unit by popping it open and every single time I get a call from the nicest most respectful people on the planet making sure I'm ok. It's a comfort to know someone is there every single time without delay. And guess what if I miss the call and don't call them back they contact the police. Yes that happened too.

We had been loyal ADT customers for nearly 6 years. Our insurance company USAA had referred us to ADT. As a USAA member we were guaranteed additional service perks and a reasonable price. I contacted ADT today regarding another substantial price increase to our account. The representative was helpful but could not fully resolve the billing issue. I requested to speak with a superior to explain and resolve my questions. "Frank" the supervisor was defensive and rude from the get go. He stated that we were required to call yearly when we noticed a price increase and that ADT does not monitor the special pricing that USAA members are guaranteed. We are not even sure what USAA members should be paying as Frank would not provide us with this information. We decided right then and there we had enough.

We've had ADT for 10 years and we've had it upgraded a couple of times since then. We've got a remote, smoke detectors, and I can arm and disarm it from my phone. Everybody has been very pleasant and helpful. They've taken care of what we needed them for, and so far, I'm very satisfied with the service. ADT is very reliable, courteous, and they have good service. We would recommend them highly.

The Pulse system rarely works and the batteries on the door lock run out frequently with no warning. The other complaint that I have is that ADT offers all kinds of new equipment for new customers but gives nothing for existing loyal customers.

This company has been AWFUL! First of all, they pressured me to buy all kinds of sensors I didn't want and charged me over a thousand dollars for them. Then, the next month they mailed me a promotion to get ALL OF THE SAME SENSORS FOR FREE! After talking to other customers, I've discovered that they give the sensors to anyone who doesn't want to buy their service as bait. So since I CHOSE to use this particular company in advance, they penalized me for it.

My dad and I decided that we needed to get a security system in the home since neither one of us was going to be readily available here. So, we went with ADT because they've been fairly well recognized as one of the best in the business. I set it when I leave the house. It has features that monitor the front door, the side door, and the back door. All these are connected and if anyone should try to break in through those doors, the alarm would go off.

Courteous, efficient, and very helpful in explaining everything he was doing. I am impressed with the upgrade and the increased security. We have had ADT for quite a few years and have never been disappointed with the service.

My husband forgot they moved the contact in garage. After he pushed the button he said "oh no, I forgot." He was worried to get salt down in case I came home from hospital next morning. That's what was on his mind and not the alarm. ADT called within 30 seconds and I explained what happened. He was so sorry that he did that. And ADT was so understanding. And for that I thank you kindly. I had been in hospital and all on his mind he just forgot. Thank you for great service. We appreciate you being there for us. Keep up the great work. THANK YOU. Happy holidays to all.

We are so happy to have our new alarm system. We received excellent installment service, and the man answered all our questions. It really gives us the security we needed. The price is right too. Thanks ADT. We have already recommended ADT to all of our friends and family. Our grandchildren love hearing the door announce them as they come in and leave.

I love the peace of mind having ADT has given me. I have pets and my biggest concern is their safety when I am not home. The couple of times that my alarm has gone off (once for a glass break alarm when I was home, once when I opened the front door without disabling the alarm) ADT was on it! They called right away! The company that installed my system, Safe Haven here in St. Louis, was awesome as well. The person that installed was professional and thorough. I was impressed! This is important as it is the first face of ADT with the customer. Well done ADT!! I will highly recommend you!

Love ADT. They keep my house protected. Every time my alarm goes off I get a call letting me know which one went off and they ask if I need assistance. I do tell people about my great experience with ADT. People have called wanting me to switch but I tell them I'm happy with ADT.

We are satisfied with the system so far and would recommend this to our family and friends. We feel safer at night while sleeping or even during the day! The gentleman who installed the system was very nice and helped us with any questions we asked about the system!

Very happy with my ADT experience. The technician who came to my home was great! Very informative and pleasant. My system is very easy to work with and I love that I can arm and disarm from my cellphone.

I've known about ADT for a long time because I worked at a bank. So I knew the quality. Our company was bought by ADT and that's why we have them. I love the sales rep that we had when we first bought the security system. He's the one that sold us on it, because at first I had all these unfounded thoughts. I figured that, "Oh, we're gonna have an alarm. They're gonna see the sign out there. They're gonna try to get in just to see that they can do it." But ADT's signs do help. People leave us alone when they notice that we have an alarm.

The response to the alarm was more than adequate. My son was cooking and the smoke detector went off. When I wasn't able to get to the system to disarm soon enough I received an immediate phone call. I'm definitely impressed with the expediency of the ADT representatives.

ADT is the best security you can have for your home. It protects my: front door, garage door. My bedroom window, the guest bedroom window. My tv room window, there is a motion detector for the two sets of sliding doors to the deck. And one for the dining room.

I continue to have the worst experiences with ADT Customer Service. I simple wanted to discuss shortening the time from which the police would be notified once the alarm has sounded and verify if a police permit was on my account. I call, explain this to a young man. He states, "we can have someone shorten that time for you simply and another agent will have to verify if your account is up to date." Call started off GREAT. Friendly and seemingly helpful. But all that changes once the dreaded "transfer" is initiated. Agent transfers me and I have to start the entire conversation over. Why does ADT continue to COLD transfer people?? Is it too much to stay on the phone and relay the information to the new person so they don't have to ask the same general questions over and over??

Was very please with the update to my system and the small amount that it cost me. The tech explaining things to me while he was installing the new system. He showed me how everything was going to work, including the camera. I would like to see a little more time spent going through everything more slowly or you have to learn as you go or when something happens.

We used ADT in our office starting 30 years ago and then added them to the house. We have two boxes and we have a couple of motion detectors and a battery backup. Several years ago we decided to have somebody come and make sure the battery was working. So they put some new equipment in, but same service, and we’ve had no problems it. We set the system off accidentally and they’re always very nice. They're very quick to respond, usually within a minute. We’re totally satisfied with ADT.

Travel all the time and needed to feel good about leaving our home empty. ADT has come through for us. Very fast response with alarms every time – even when it was our fault??? Kind of expensive compared to other systems out there, but quality and reputation are desirable traits for a security company to have and people definitely take notice when this sign is in your front yard. Peace of mind is valuable to us! Thanks ADT!

I have nothing except good experiences with ADT. I will never be without an alarm system. Had this alarm since 2002. Very courteous, and professional employees. Very prompt in sending new signs, and decals. The automatic pay system is also wonderful for me.

I am really pleased by the professional that is exhibited/ demonstrated each time I need to speak with a representative. When I first signed up I opted to receive the keypad and that was a big mistake. I needed another system at my front door. It is still possible to receive as a promotional? If not, how much would it cost me to install? Kudos to ADT, keep up the high-end quality customer service you maintain and uphold!

My system needed an update and I had been working out of town. Not only did they fix my system, but were able to do it the next day. The tech arrived early and his manager was bringing parts needed for the update. Both were very friendly and had me taken care of in less than an hour. This kind of service is what makes me a loyal customer.

Was not informed that you had to have a permit for your security system. That was a need to know! Also that the city police department will charge you every time they responded to an alarm, also a need to know. Besides paying monthly I now have a notice to pay the city for system and the alarm call. That's not right. Considering going to another alarm company!!

With the services offered I am please with what I have for protection. I like that I have a great experience when I have to contact the customer service department for assistant. They are knowledgeable and very patient in trying to resolve issues. Also when my alarm has gone off, have experience quick timely response.

I was very pleased with the info given to me and the kindness and helpfulness I received from David. I would recommend ADT to everyone and I have!!! The system is the greatest and I found out that I can contact my salesperson, David, even on a Sunday and he will answer my call!!! I cannot recommend ADT enough!!! Thanks for everything!!!