ADT Reviews

The agent lied to me when I specifically asked upfront about termination policies. She said I could cancel the policy anytime and didn't reveal termination fee. They can lie anything to rip a big chunk of money off you. Each time you call customer service or loyalty department, you get different answers and they never get back to you if when you leave a message. I have had many services as I frequently move to different state. This is the worst available.

I'm extremely impressed with the customer service already. We are setting up an appointment in February with ADT also for even more security. The gentleman who installed the system for us was knowledgeable, kind, and helpful every step of the way. He had great advice and answered all our questions. We called ADT after we came home from a trip to all our doors open and all our animals gone. Thankfully we got our animals back, but we aren't taking any more chances, so ADT was the way to go.

Had a great experience with the installation team on 11/29. They were thorough and explained the system to my husband and I. I didn't realize what the additional costs were going to be, so I was a little taken aback. They did ask for my approval before any work was done, it was that some of the additional costs were not mentioned to me when I made the first initial call for installation.

The customer service people were very helpful in answering all my questions. The installer was very friendly and efficient, and helped me feel comfortable with the new system before leaving. I appreciated having a week to get used to the system before making it active.

We had Brink’s before then ADT bought it and we kept it. The service has been fine so far but I had a problem. The alarm kept going off and said that there was an emergency. I called ADT and the girl on the phone told me to look at something but I couldn't. It was like she was talking about a different house than I was in. She then said that she'd report it and that they'd try to fix it. But then the issue fixed itself. That was the only one we've had. However, I'm not thrilled that it's getting more and more expensive.

We've had ADT for some time now for our office and our homes. I availed all in their package like security, digital keypad and interior motion detector, and it's been working well. Their sales representative has been very good. He's a nice guy and always very prompt. Whenever I need him, he's right there. The installation team has been very good as well. They've been able to do whatever we needed to have done. They've been very efficient, knowledgeable, and they clean up after they made a mess. I'm satisfied with their service.

Every person on phone and installer were told ahead of time that we have Straight Talk home phone service. After install told us it couldn't be used and monitoring went from 29 to $52. Your credibility is zero. Hope we get our credit card refund soon on extra charges. Wife and I are left with sad sick feeling on ADT. Our Home8 is much better for our needs.

There was one incident a few years ago which was really bizarre. I called ADT immediately, but it ended up being someone that called from their personal phone and said he was an ADT representative. The guy said, "Well, what's your address?" And I said, "Well, if you have my account you know my address." We didn't know if it was an ADT guy or not. ADT called the police and had them double check our house. I said, "Okay, this is a little freaky." But the ADT customer service people were extremely cautious about the issue, so they went above and beyond. Plus, the technicians have been fine. We had some sort of upgrade done and they were great to work with. The system works fine. We're satisfied, and have had a great experience.

Overall, a wonderful experience. Customer service on the phone to set it up was a breeze, very professional and courteous. Installer Derrick went beyond world class customer service while installing, training us on the keypad and explaining how everything works. Highly recommend ADT and if you're lucky enough to get Derrick to install, tell him Ben says hi.

I got ADT's overall security system and the remote that I use to open the door. I recently had to upgrade within the last year and a half. The technician that came gave me the support and the knowledge that I needed because I had to change from analog to digital. Everything has been fine. There were two occurrences that were initiated but everything has been consistent and I’ve felt comfortable.

After two in-home visits, our system is still not operating as explained by the installers. Neither the "away" or "stay" buttons on the controls will activate any response when trying to set the alarms on. The alarm panel will set by entering the password.

I keep getting the runaround when I try to contact customer service. One rep was so rude I had to hang up and call again. I should have gone with Frontpoint. They have excellent customer service and they are cheaper.

My wife called in response to a sales postcard because our home was previously covered by ADT. We bought the house in Feb 2016. The setup took longer than expected and the end was rushed because we needed to leave. The system has continued to have issues that we haven't yet completely resolved.

The installer and customer service did not informing of the whole cost. It was not what was advertised and what installation person told me. Also when I call customer service, they do not want to help me. That's why I have attorney and call the Attorney General's office, Consumer Affairs office.

Much better than the first tech who came out. Did NOT try to upsell, which was a major improvement. Tried to adjust the cameras and give me a better field of view. Unfortunately, the cameras still do not pick up anyone coming through the gate so we are waiting for a sensor to come in. I certainly hope that will help because that is a major reason for the system.

The salesman was excellent. We worked out what I needed, etc. The installer was great and efficient. Walked me through the internet set up and gave me his phone number if I had any problems. A very good experience. Thank you.

Overall excellent experience. I do think that there should be some clarity regarding "special offers"--since once the installer came, my "special offers" became something other than what was explained via telephone.

I am moving and needed to get another security system. I TRIED to cancel my ADT several times with no avail. They are worse than Comcast in the cancellation phase. It took almost 45 minutes, from a very bad ADT customer service man, to hopefully cancel the service. They have a 30 day cancellation time frame which in itself is a total rip off. Add to that the almost impossibility to cancel the service... took me 4 tries and over a week to hopefully get the cancellation through. There has to be better services than ADT!!! Almost anything would be better than ADT. I say... BEWARE!!! You will not be happy with high monthly costs and terrible service. I will be complaining to the Illinois Attorney General and Better Business.

My customer service rep was extremely helpful and provided me with all of the answers that I was looking for. I appreciated all of their patience and willingness to make me happy as the customer. I look forward to future interactions with ADT.

Upon having the system installed, I was told I'd have to pay an additional amount to receive more of the equipment that actually was actually included In the promotion I purchased. Being a first time home buyer, I wasn't prepared to spend an additional large amount of money for equipment. After calling ADT to complain, I was passed along to three different representatives. I left a voice message for the third representative explaining my concerns. I left my account number, name, and a callback number. No one has returned my call in over a week.

The tech that came to our home was very knowledgeable in the way he presented the product and his friendliness and attitude was superb... He discussed any issues we had with the system, installation, sensors, etc. He truly wanted to be sure we had the right system for us and one within our budget. He also wanted to be sure we felt he had done everything he could do to help us purchase this security system and feel we were safe in our home. Our gratitude goes out to the young man and also ADT for their help. I would recommend ADT to anyone wanting their home safe.

I think your advertisement is unrealistic to the actual cost and it is poor that you have to be paying shipping and handling for your 100 dollars. So you really only get 95.05 not 100. I think if I knew the cost I may have not done it!

A couple of times, we couldn't figure out how to re-arm the system. It said "no ready" and showed there is trouble from or the other places and we couldn't figure out how to get that off. Also, there is a code to use where I could go into the basement and we can still be in "stay" and not have the alarm go off. A lot of times it's good to arm it when we're home but sometimes when I go to the basement, I make the alarm go off. We forgot the code that the rep gave us for the door in the basement, and they told us about that and it works fine again. They're always eager to help. Overall I know I can depend on them.

The install team helped explain install, operations, and pricing that had not been that clear from the beginning. They took a confused stressful situation and not only calmed it down but brought it to a very positive resolve. The more we use our system the more we love it.

The installer Robert was on time and very professional; I was disappointed that my credit card was overcharged, it took several phone calls and the better part of the afternoon to resolve the issue. The $100.00 visa gift card came with strings attached, I had to pay $4.95 upfront with a cashier check or money order. Apparently a personal check wasn't acceptable. I got the impression that it was made difficult to discourage customers from sending for the gift card.

I called regarding my $110.00 Visa Card. Your rep said it will be sent to me and I should receive it in about 10 days. I had tried to have this matter resolved on at least three occasions and hopefully it has been resolved now.

MY REQUEST FOR NEW SERVICE WAS NOT THE SAME AS PROMISED. The cost went from 19.99 a month to 49.99. Installer unable to use land line. Also I have never received 100.00 Visa card. I will have to find a different provider that keeps their word.

I'm so glad that I have a security system now. I appreciate the time and patience the technician took in showing me what would be best for my house. There was a misunderstanding from me the way I thought the email I received for the premier system offer and the salesperson on the phone was misleading. Sometimes, I think it would be best for the salespersons on the phone to go out and shadow the technicians.

Do not sign a contract with this company. They lock you into a 3 year contract, and if you try to move, you have two choices. You can either pay to "buy out" the rest of your contract which is all of your remaining months bundled into one large payment (mine would've been $900) OR you can bring your contract with you. Now, isn't that so, when you bring your contract with you to your new home, you have to start the 3 years over again! This is a COMPLETE damned if you do damned if you don't. I spoke with them on the phone 3 separate times, and each person told me something different. First I was told that the remaining months would carry over to my new house, but after my 3rd phone call they told me it would have to start again. Overall I am completely dissatisfied with my service and as soon as my contract is out I am cancelling all service.

Great service, on time, installation went well and I am so pleased. James did wonderful job and explained everything very well. Everyone at the center very nice and helpful. I highly recommend ADT to everyone! A great value and good feeling to have a home security system.

I spoke with Valerie from ADT about lowering my rate since I am paying TWICE what other companies are charging. She transferred me to Denise in their customer loyalty division. I was quickly instructed that as a "loyal customer" there was nothing that could be done to lower my rate back to where it was earlier this year. I know for a fact that this is not true. If ADT wishes to create customer loyalty, and since I was paying the lower rate for 6 months already this year, they could have certainly lowered it back to remain competitive in the world of home security. I will be leaving ADT and closing the bank account that is connected to this system. I am truly disappointed in ADT. I was with my previous alarm system in another state for 15 years and would have been a loyal customer to ADT.

My ADT technician was very professional and helpful. My system is a peace of mind for me. I would recommend and have told my friends. Thank you. I did not know the cost was going to be as much but hope that I feel it's affordable.

ADT has been protecting my home for many years. An ADT representative carefully selected a system that is effective, unobtrusive, and easy to use. ADT technicians monitor my home's safety 24/7. Confidence? Yes! The ADT sign in front of my house signifies that my home is protected by the best!

It can be hard to contact them at times through the main number but their installers and response to monitoring is fast and quick. I have been with them for less than a month but am happy with them so far.

We’ve been with ADT for a very long time. I have remote controls and light-up panels as part of the package I got from them. We used to be wireless but the installation team came back five years ago to rewire and did the hardwire. All in all, everything's been great, but I need to have them send me a couple of more sticks to put at my yard.

ADT's installation team has done a great job. We've got door and window protectors, motion detectors and fire alarms. Everything works. We were getting along fine as long as the system keeps working. If it doesn't work, we give them a call, they come out and check it, and everything gets taken care of. Everybody that has come has been good and we're satisfied. We recommended ADT to our daughter and son-in-law and they had it installed in their house.

Last week we had our first security system installed. The representatives were knowledgeable and helpful in explaining the new system. The system gives both my wife and myself an extra layer of safeness. The system is easy to operate and my wife feels a lot safer than she did before the installation.

I met with Brandon at the house Sat Nov 26th. When I asked about the "package" for the areas I discussed on phone with sales rep I was told he has the info and will discuss after he installs the panel. When I brought it up again I again was brushed off of the subject. I later realized that was the sales gimmick to mark the job in a obligatory way. Once started harder for customer to say no to additional equipment. I felt very sales pitched dealing with ADT and would not recommend them with out a lot of caution.

Was not happy with the initial installation and the misinformation that was given to me. Customer services later helped me to straighten things out. The system seems to be working fine for now. Hopefully will not have the same issue again. Yeah.

Derek the install technician was courteous & professional. If we need upgrades, we will ask for Derek. He was here on time and explained all the equipment and how to use our system very thoroughly. We have a great system and can sleep better at night. Thanks to Derek!

Wanted to protect our home, decided ADT was the right choice. ADT agent went to the house, looked through entire house to see where issues were at. Husband purchased $1,866.66 worth of hardware to protect our little house. Since my husband was getting ready to retire we bought the house and put the alarm system with the understanding we were moving to that house. Because of an injury my husband sustained while at work, we have to stay in NY so we had to put our little house for rent. I called ADT and asked to have the monthly service cancelled because the renters did not want to pay for an alarm service. I was informed I had to pay over $1,000 to get out of the contract. If the hardware was given for free I could understand ADT wanting to get some money for their work but we paid for the hardware and now cannot live in the house indefinitely.

ADT gave me a call and told me things were broke. I never realized they monitor the backup battery which was dead so we changed it. Also, one of the sensors went bad. They came over to check everything and they changed it. They were always right there and they're great.

At first it went well, but after a while the installer keep trying to sell me more and more. It took me at least 6 or 7 times to tell him I only wanted what I told him the first time. He seemed to get mad about that and had an attitude that was not nice. He then forget to tell me how to get my gift card. I called myself and got it going. I understand they try to sell you more stuff, but after the 4th or 5th time they need to stop.

Technician was on time, friendly, polite and efficient. I did not feel stressed about the install and he was very helpful. Install was very non-invasive to my home and easy to understand. The level of security recommended by him has made my family feel very secure in our home.

I have not received it and it has been over two weeks since installation! I feel that you should advise customers when requesting your service what the cost is of equipment that would be installed in the home. You give discount amount but not an approximate cost. Please advise!

Initial tech told me 1 thing. After the install each rep said something different, each bill was different. I was overcharged on my 1st bill. Not happy. I'm still waiting for repayment of overcharge. Was told by tech Could pay monthly, told by rep not possible. Have called approx. 8x. Not reputable.

The Sales Tech recommended the car garage door to be alarmed - I agreed. But he left without installing. I called into customer service and they said no problem and sent a Sales tech out. When the sales tech came - he said he could not fix the issue (and also said his supervisor agreed) as it would upset his "inventory"... And the original tech would have to come. Well I have not heard a word back and still waiting for the door to be alarmed... So they left the customer hanging due to their process...

After system installed. Never can reach anyone for question. If you go to email site no answer. I need certificate for insurance. I also have a few questions about system. Paperwork says to call 800 -689-9554. That number tells you to go online to email.

Paid too much for my cameras not to be working. If they are not working by Friday December 9th I want a refund seriously. I've upgraded my Internet so it would maybe work but it still ain't started yet. I had to pay extra for Internet so my camera are gonna have to work like ADT SAID or I want a refund. Thanks.

We feel much better with an alarm system installed. Each room is protected while we are home or away. So far the system is working well and we can control it with the remote that was included with the installation.

Very knowledgeable, friendly and communicative associate. Would recommend him in a heartbeat to anyone in my area looking for an installation. Any question I had, he answered promptly and thoroughly. Also had no issue working right alongside the pets in my home.

When I bought the house I found that ADT was working here, so I continued the service. I was totally surprised that I got a reduction on the cost for my service which is not known nowadays. I was expecting an increase and they surprised me with a decrease in the cost, which is very welcome these days. I have good service in terms of having information when the system is working. Another good thing is that when something happens, I get a quick response. The installation team was also very good and efficient; they know what they are doing. Last time they needed to change the system, so they updated it to a smaller, nicer and more modern one.

I have been using ADT for my security needs for well over a decade. I have been highly satisfied the whole time. Whenever I call, service is prompt and helpful. I would highly recommend ADT to my friends and family for their security needs.

I have the home alarm from ADT and I'm extremely satisfied with their service. They are outstanding. I'm loving every minute of my experience with them and I am well secured having their product which I enjoy. Their sales reps were very professional and well-knowledgeable of their product. The installation team was also very professional. They were clean, well-respected, and swift.

I've been very happy with ADT. I saw an ad that they would upgrade my system, so I called them and asked if they would upgrade ours because we were new tenants, and they came and upgraded everything. Our system was brand new within two years. They call or send me emails to check with me. It was good communication. They called me right away when my son tried to come in and forgot the code. I appreciated that because it could have been anybody. Also, I appreciate their speedy response. I had my payments taken out monthly and everything was good.

New install went great. Installer arrived on time, provided hands on use and instruction. Sandy was spot on about the pricing and install, answered my calls right away and was very professional. I would recommend ADT to all my friends.

When we signed up on a deal, it was subcontracted through someone else even though we were being billed by ADT. We weren't having very good luck with the product that we got so I contacted ADT and they came out, upgraded for me, replaced it. It was the actual ADT representatives at that point so I was very happy with the upgrade and the change through ADT themselves.

We used ADT to call an ambulance once and it worked well. Overall, we're very satisfied with them. We travel a lot and we always notice when places overseas have ADT sign in the window, so we assume that they're trusted around the world.

The install was great. The guys were great. The initial phone call was not so good. They promised everything was free except that the monthly service fee. Then when they came out they said that it would cost several thousand. We had to negotiate at the premises which was upsetting. However the installers were great.

I had my appointment 11/25/16 to have my home security system installed and was made to trust and feel comfortable by stating I would not sell you anything I wouldn't sell my mother she has a system. I can only say that I thought I was pretty good at checking out for people but I am just as much a sucker as others have been. He sold me over a thousand dollars worth of un-needed equipment. Fire detectors, carbon detector, window sensors. Ignorance is not an excuse but this person really took me for a lot of money. I was approached by a regional manager of ADT and was informed of how well this flim flam man did.

Beware of ADT installers in South Louisiana who work with Defenders Security/Protect Your Home out of Indianapolis. They are dishonest and not trustworthy. Breon ** was the one who came for the first visit. She came to see if my current wiring (which worked fine) would work on their system. I told her that if she couldn't make it work I wanted her to plug the system back in the way it was. I was assured she would. Instead of taking a picture before unplugging my wires, she tried to make their system work. When it didn't work, she sent someone else to try. He couldn't get it to work. When I ask him to plug it back in, he couldn't because the prior tech (Breon ** ADT representative out of New Orleans) didn't take notes or pictures. They now have taken their equipment and now my system that was working before doesn't even have power going to my control panels.

Our experience with ADT has been good. We've been using our ADT security system for 10 years now. A couple of years ago, we switched over to the Wi-Fi. It works fine, and I like it. We don’t have the wires all over the place now. I go in and reset it, but our old plan used to call me right away. At present, I don’t know if there’s a delay.

I have ADT for 15 years. Working with the sales representatives has been good. They are there for us if we ever needed anything and I've never had any problems with them. The same goes with the installation team. They are professional and it's all I could ask for. It's a good company. I recommend anybody to get ADT if they need any alarm service.

The day my home was broken into, with the police still there, my friend who came to my house to help me called ADT for me. I NEVER SPOKE TO THEM. As a single woman living in my home alone, I was a complete wreck. Two days later a rep came to my home and tried to sell me $800 worth of security as I was a blubbering mess still trying to deal with what happened. I agreed to $400 worth of security because I still needed to pay for the repairs to my home from the break-in, broken windows, etc. I told him that I was selling and moving ASAP, and he said, "No problem. Just give us a call and we can move everything to your new house." So I signed, not reading the contract and never once being told it was for 3 years and would start over every time you transfer to a new address. Oh and the equipment I purchased did not move with me, I had to buy all new!!!

We like ADT. They're good. We got the alarm system that goes directly to the police if it goes off. The service is great. In fact, we're very happy with ADT. I'm self-employed, and things were tough a while back and we were thinking about canceling them to knock some bills out. They told us that we've been such a good customer for years, so they'd give us free service for a few months. We caught ourselves back and it hadn't happened, but that was very good of them. ADT is a great company. We've been with them for years, and we wouldn't switch anywhere else.

I was eager to sign up for ADT, until the installer got to my house and explained ADT uses local sub companies. He installed the equipment before explaining all of the charges, including the 3-year contract. I immediately cancelled (within the 3 day cancellation window, which is another story), and was redirected through the phone tree no fewer than 8 times, was told to print out a cancellation form and fax it in within 48 hours, because everyone's just got a fax machine laying around, and then hope and trust that they'd actually cancel it. Then I was not issued a refund in a timely manner. The installer took an entire 21 days to come and remove the equipment, so there was nowhere to put my new equipment from a competitor.

I called ADT after the initial false alarm at my house on Nov 9, 2016 after my alarm system went off after NOT being set. I received a frantic call from my daughter who was home sick saying the alarm was going off. They stated they would send out a request for a technician, but that in our area the technician makes his own appointments, fair enough. The following week the same thing. I called ADT and they said they would get a technician out and put a stat order on it.

I contacted ADT to see if they would like to take over monthly monitoring of my four pizza stores' systems. Rep said yes, it would cost $40 per month, and I would receive $1100 in VISA gift cards. Three of the four stores were visited by a technician to change out some of the equipment. Still no word on the fourth store (**). The contracts I received are for $45 per month, so I haven't signed them. No one calls me to try and get the process completed.

My daughter is home, my son and I were in church. She texts my son and says the alarm has gone off and the fire truck is on its way. My son goes home to find out that the oven had shorted out. Firemen test temp. at over 500 degrees. I am happy the ADT was on the job. I got a new stove because of this.

Always worked (except the old unit) and no service other than battery replacements needed. A card with the sensor number, location, and battery type should be included, or an easier way to look up my specific sensors online since ADT can tell which one tripped.

I had to have the installation team from ADT come back because they alarmed the wrong door for me to go out of after I set the alarm. The very next day they were out here early in the morning and they set it to my front door instead of the door to my garage. I have not really had any issues to use them, which is good. I've been satisfied.

I have had the worst experience dealing with ADT. I would never refer them to anybody. I have been talking to three people over my thermostat but they came out and connect it wrong. It was not reimbursed because I call somebody else to do it. I would never refer ADT To no one. Have had the worst experience I have ever had in my life.

I made an inquiry about home security systems. ADT called and took all of my information and provides me a quote. I agree to it. Technicians show up and inform me that they can't install the package I was sold but could for additional charge. They reviewed the information I wrote down – agreed I couldn't have known without knowledge of packages and did not stand by what was agreed to. ADT could care less. Very disappointing!!!

We love our updated system. The old control panel went out on us and the new one gives us more features that we really enjoy. The service tech's work was very neat and he was very pleasant to work with. He was very respectful of our home and very informative. He gave us a walk through the system to ensure we were comfortable with the new features and with setting up Pulse, which we use regularly. We can even check the status of our system when away on vacation.

I had a representative come to my home Sept 2nd. He sold me an upgrade to my existing ADT system (Pulse He sold me). Since September, my system is still incomplete, leaving my home exposed without proper protection. The bills continue to come in at full rate, even though service is incomplete. I called at least 8 times, had 3 installers here. One day, they decided just not to show up or call. I spoke with at least 3 managers for resolution or cancel. The rep told me, to make up for the problems he would give me install credit. That never happened and now bills are showing as late. I have an incomplete system that needs to be resolved or removed, and I can't get a competent person to help. My only option next is small claims court. I DO NOT recommend ADT to anyone. I use Simply Safe at my business. It is very reliable. Service is great.

We use our ADT security system all the time. I like its ease of operation. I have called a few times to change passwords and the service has been fine and I had no problems. I also got the battery replaced at one time. I would recommend them to a friend.

I've been with ADT for five years and it works. However, my contract reads that I am not subject to rate increases yet they try to raise my rates every year. I call them and have to have it reversed and that's a pain in the neck.

I bought my house a year ago and signed up for their 3 year contract. The tech that came to set everything up was a huge help and put in above and beyond service to get our system going. Extremely unfortunate circumstances are causing me to have to sell my dream home a year later and move in with family until I am able to get on my feet. I explained this to ADT when I called to cancel my service and now have to pay them the rest of the contract which is almost $700. Even after explaining my extreme circumstances to them they state there is nothing they can do to help and I must pay.

Installation was fine. Having trouble with key chain device. Can not turn alarm off once in house with it, have to go over and do it manually. Still waiting for my $100 Visa card. Was supposed to receive paper bill but it would appear you are billing my charge.

ADT was installed 12/2010. Learned recently, 11/2016, that the wiring was not connected. Alarms never alerted their call center nor the local sheriff's office alarm center. Thought that was strange but assumed they changed the sensitivity of their alarm system because it used to generate calls at other home installations I had over the years. And now it did not.

Total experience in less than 1 month. Have had several problems: System not working correctly, check amount being changed and more taken out of account, being overcharged for monthly fees and some windows not sensored due to lazy techs not knowing how to sensor older windows.

My mother had ADT years ago. Now I have their package which includes door monitors, glass breakers, and a motion sensor. The service is okay but I keep getting phone calls telling me I need to do an alarm check days after I've just done one. All my interactions with them have been pretty good throughout the 20 years we've had ADT. We have it back home in Florida too. Overall, I'm satisfied with this company.

According to my son-in-law, ADT is the best one to get. I live alone and I'm older than dirt so it makes me feel much better that they're there, and that's the best part. Their service is all working fine. Their installation team knew their job and were very polite. I haven't had them to do anything except to tell me to turn my alarm off. I'm very pleased and I would definitely recommend ADT.

I haven't timed the service when the alarm was tripped accidentally but, it has been in just seconds when this has happened. The associate would ask if there was a problem and what I needed and was always pleasant and ready to help if needed. Thanks ADT for your fast support.

I joined ADT home security and lost my job. I don't use their services as it doesn't work properly, and annoys the neighbors when the system goes off. To cancel the service, even though I don't have a job, they want to charge me over $600.

During a 45 minute phone call to ADT to cancel service, the customer service technician insulted me several times all the while trying to stall and retain me as a customer. He told me his name was Joseph **, however, he refused to provide his employee number and would not transfer me to a manager. Mr. ** insisted that we have a 3 year contract with ADT but refused to provide proof when I countered that we were month to month.

My experience with ADT has been good, that's why I've kept it for all these years. I was right there with the techs during the installation. We talked and other ones came in and we all communicated and showed them the different locations that they needed to go to. And they gave me some insight on some things. When I called and have an issue with something, the people on the phone would direct me on how to resolve it and go from there. They've been good, very direct, and to the point, which is perfect for me. It's a personal, honest and collaborative experience and I've already recommended them to my friends.

I spoke to, what was told me, first level customer service. After dull rehearsal of what the first associate said, I requested to speak to higher level mgmt. When I got to the next level mgmt, I was astonished of the behavior of the mgr. I felt like I was speaking to a uninformed, non-trained customer service professional. I, at first demanded discontinuance of my account. Then I thought that person would get away with deplorable customer service. Thus, I demanded to have her mgmt superior contact me.

I have ADT pulse with multiple cameras and sensors. Someone robbed a car parked on our property. I After discovering robbery from car parked by our garage, I discovered ALL ADT video cameras and home alarm sensors were not functioning for 1 week prior to robbery. There was no notification from ADT that system was not functional! ADT was immediately contacted. They failed to correct the problem; failed to offer an explanation and failed to even offer a service call to correct the problem! ADT charges high price but fails to deliver ANY security. They just take your money. They provide NO security!

I just wanted to make a comment about my payment. I called in to talk with someone about my Bill. I said that I was paying too much for my Alarm system; so they talked with me for about 20min. from person to person. Then I was told that they could reduce my bill and for that I am grateful. Thanks.

I had a battery out and ADT fixed it. Everybody was helpful and very professional, well-dressed, and identified themselves. They're good, but the monthly price is too expensive. Also, they put people on hold, and if one had a real emergency, called the number and got put on hold, that would be terrible.

ADT salesman and technology were outstanding. Signed up for alarm and had install within 3 hrs. Excellent customer service. Both the sales and installation went flawlessly. Could not have been any easier. The salesman came to the house before I got around to checking that task off our list.

My husband saw an ADT commercial and ordered the service. We've been using it for a couple of years now but we had a tech come out Monday to do some service on it. Our interactions with their reps have always been good. I'm very pleased with their service.

I've had ADT for 10 years. Their reps were nasty at first but have been pretty good since they finally fixed the problems years ago.The system didn't work for six months up until they finally put in a new one. I've been keeping the house locked up. We haven’t had any problems or any reason to use it yet.

ADT has a fine product but you are a bit deceptive in their sales pitch. I was told that I qualified for a free system and in the end I had to fork out over $2700.00 to get started "TO BE PROPERLY PROTECTED". The customer service is good but I have received different answers from different representatives. I.e. - billed two months first time, called and I was told I would be billed at the first of November 2016 for another payment for @ $49.00 per month. Never received a draft so I called and I was told I was misinformed and would have a draft. 1st of draft in December for @ $52.00 per month. When I signed up installer told me my monthly bill would be less than $50.00 dollars a month.

I received a flyer in the mail, I called to get details and was told I would get 15 pre-wired sensors (I didn't know what pre-wired was and it was not explained to me). I was under the impression the entire time I was getting 15. The only reason I went on with this was because the nice guy that did the install had come from Phoenix City and had already installed the system and was about to do the sensors and he started asking me where I wanted them and I was still under the impression I was getting 15 so I proceed to tell him and he was like "Nooo. You're only getting 7." I let him go ahead and I wasn't arguing because this was not his fault. Had I known it was only 7 I would not have went along with this deal.

I've been using ADT's home security service for two months already. Their sales rep was knowledgeable, and the installers were good. Though I would have liked to have a little cheat sheet on the various names that they put in, for instance the pads.

I love my ADT alarm. I feel very safe when I'm home alone. I have cameras so I don't have to go to the door every time I hear a noise. The system is wonderful, wouldn't trade it for the world.

Beginning with the call made to inquire about ADT I was impressed with the knowledge of the sales representative and their helpfulness. The technicians that came to install the system were very professional and helpful. They asked for my input regarding equipment placement and were clean, no messes.

I was pleased with the installation process however very displeased with your billing process. I was not even installed and billed upfront for fees and my account which I set up on Autopay was billed immediately for services. I was not happy with the customer service representatives either and was shocked to learn that the ADT Service was a Authorized Dealer and not ADT itself. I am also not pleased with the Reward Redemption process which is tedious and time consuming.

ADT provides very good service. It's a very reliable company. Everything works as planned. When their guys came out to add my garage door to the system, they were very prompt and on time.

ADT's representatives are very good and quick. They've been checking in on different features. The installers were very professional and did a good job. Installation was all done right. There was nothing to call or follow up on.

We started doing some traveling and wanted to secure the house better than just locking the doors. I contacted ADT and the gentleman that sold us the system explained it, went through the cost and the different options available. We made choices from that and we've been pleased with it so far. I've called customer service a couple of times to get my iPhone set up and all the passwords erased. We've also had one or two alarms that I forgot the alarm was set and it went off so they've called. I've been very satisfied with ADT.

Ray provided us with a excellent risk analysis, professional installation and learned training in the operation of our protection system. I thought a concise statement reflected the summation of excellence which the whole experience has become. I am very pleased.

We have always had superb service when needing assistance. The one suggestion I would make is putting the model number or name of the control unit on the front. When we had to reset the time I needed to call for assistance and did not know what system I had.

I would tell all of my friends to get ADT Security in their homes, because it is one of the best there is to have in your homes. I have had them in two or more of my homes and I have been very happy with them. Now I live in Colorado they are the only company I will use, I feel safe in my home all the time. If you have a problem with your system they will come out and check it to see what is the problem with it.

I have had ADT for 5 years plus. I love the customer service, the smile I hear over the phone, and knowing that me and my family are stay. ADT has been the first alarm service that I have ever had and they will be the last. Thank you, keep up the good work.

Installer was polite and thorough, but the process took over 4 hours to 7:00PM. Installer was understandably tired and did not take enough time to fully explain how to understand and operate the system. Two door sensors have been going off even though the doors have not been opened. We have been waiting for 2 days for tech support to call us to set up an appointment as promised by the ADT agent. Strangely, the installer came within four hours on the same day I requested an estimate, but tech support has still not called after more than 48 hours. That is not good customer service!

I've been with ADT since 2006. The customer service people have been knowledgeable. I had questions about how to operate the system and the panel, and all has been very good. They answered my questions the first time I called, so I didn't have to call back or escalate a call.

The installation process and the equipment are fine. What I did not like was the discrepancy between what the salesperson whom I talked with described as the equipment and charges versus what was presented by the installer. It remind me of a bait and switch tactic. Don't tell people you get 15 wireless units for $99.00 when that is not the case! I wanted a security system and I did get yours because I was vulnerable and grieving at the time but I do not have a good feeling about your company and would tell anyone who ask me to be wary of your sales pitch.

I ordered and had installed an ADT alarm system by your company. The ordering experience was fairly easy and the folks I spoke to were very nice. The installer did a great job of explaining how to use the system and what other options were available. Overall, I am very happy with all of the services I received. Thank you.

I found their staff to be on time, courteous and understanding. They called back when I needed them to. They also were very reasonable with prices. They honored the customer well. I recommend them for an alarm system. My family feels safe with their system which is up to date in the world of alarms. They are straightforward with their product and are honest.

I feel so much more peace of mind when I close my eyes at night. My wife and I know the security from ADT as we grow older, is well worth the cost. You will consider this a good investment too. With the window sensors if it is broken the alarm will go off.

The customer service with ADT is excellent! I have called many times with questions and they are both friendly and very helpful. Also had a tech out here to fix the alarm and he also was quick, friendly and fixed our issue. I would highly recommend.

The installation was quick but thorough. Your tech was very knowledgeable and gave us options that was beneficial to our needs. He gave us instruction on how the system operates. He wouldn't leave until we were confident of the entire system.

The security that came with the house we purchased wasn't the most reliable. ADT signs all over the neighborhood when we purchased our home, so we checked it out and decided to go with them. I wanted to have adequate security, but didn't want to overload myself, so the installers set up the monitors throughout my home and we're satisfied with that. Sometimes I inadvertently set off the alarm and they've been very courteous. One time, I had trouble about resetting and they were very professional about it. I'm very happy thus far with the service.

I got the service package that included the alarm and the ADT internal computer thing that I can see who's walking through the house. The installation team installed those cameras and I've had good interaction with them except with one guy. I called his boss and he came out and took care of it. The guy wasn't trained enough to understand how I can walk out from my bedroom to the front door and the camera didn't pick me up until when I walk in back, so it was a timing thing and lack of training coupled with his attitude. But then the service has been great so far. I feel very secure with the treatment, the instruments, and the system we got. I've been with them about 20 years and if I have any problems, they solve it. They’re a pretty good company.

We are very happy as a customer. Service has been very reliable for the many years we've had the services and ADT has been very responsive and helpful. Equipment and wiring are dependable and we can always feel our house is safe when we're not home.

I've had ADT hooked up for 20 years now and it's been very good. When the power went off a couple of nights ago, they called me about the medical alarm I wear around my neck 40 minutes after the power went off since it shows that I've had a power loss. I didn’t know that they could tell that but I was glad to hear that they could. Then the last time I accidentally tripped the alarm system, they called within a couple of minutes to check to see what the problem was and I said there was none. I gave them the code and they said that it was fine and they appreciate the business and that was it. The only other thing I wanted is for them to get the alarm system itself billed to the same credit card where they bill my medical alarm. I asked them about it before and I was wondering why for some reason they haven’t been able to shift it over. Other than that, I've been very happy with them.

I was scheduled to have an install in my new house this morning Friday, 11/18 and no one showed or called??? I am awaiting a callback to reschedule. I am also a business owner and have remained a loyal customer for some time. I can be reached at **.

Both John and Kyle were so very informative and helpful. Glad I ran into John in town and asked the questions I did. We had Kyle do our install. He was very professional and cleaned up any and all what little mess he made. Thank you and Semper Fi from these two very grateful Marine Veterans.

Very pleased with the ADT equipment and service. Have accidentally activated my system several times. Each time I had a call immediately. Love the keychain fob works great. Our Cat Sitter loves the fob also!!! Very happy with ADT!!! Would recommend to anyone. Our system is wireless, The only way to go!!

The technician at my house was very professional and knowledgeable. He helped me make important decisions about my system that I had not thought about. I would highly recommend ADT to anyone. We are very grateful to the technician for all his help.

We never had a security system. Got robbed and hooked up with a system. Since then, have had no problems. We set it every time we leave the house and go to bed at night. Sleep like a baby. Thank you ADT.

ADT has helped me several times when my alarm went off by others that did not know my alarm was on but had permission to be at my home. One time a gentleman that was staying at my house had a hearing problem and didn't even hear it, but it was resolved.

My local ADT agent can be easily reached, including email, is responsive, and answers my questions in detail and to my satisfaction. We met in person when I was taking over the system from a previous owner, and she streamlined the process to make it straight-forward, knowing about local ordinances etc. The people behind any company can make a break a deal, and ADT is well-served by the good representative in my area.

I was very pleased with the installation and instructions on my new monitoring system. The whole process was explained prior and went very smoothly. The tech was on time, and put my concerns into creating a system that was right for me.

I have been a customer (originally with Brinks) for a long time and am very happy with the security service provided by ADT and the cost of the service. Any time I have any type of question or issue or customer service team is very helpful and polite.

We feel safe and secure with ADT. We live on a 42-acre mountain and have had strange people wandering through the woods (and out our long driveway) before. We installed a gate with a coded entry lock and that helps. Still, we feel better with ADT. We have a rental house next door and the nice lady told us she was scared when we went on trips. So, we had ADT installed there, too. Now we are all safe. Please keep the prices low for the basic kinds of packages we have so we can be safe on this mountain.

I like my service and the products I have. The customer service from the "main team" of ADT has been great. I was approached by an ADT salesperson when we moved into our home and I assumed they were from the "main" ADT but were not. They gave us a completely different price and not as many of the upgrades. I learned my lesson to not inquire more, just because you see the ADT label doesn't mean anything!

It was difficult for me to understand the bill. One area stated the bill was not due until Dec. 4th and another area stated it was past due. I paid the bill but I am still unclear on what period of time I paid for.

Haven't had any communication since 7/31/16 but they helped me then by turning off my alarm. I've yet to find out what caused my alarm to go off. I need someone to work with me in determining to problem. Many techs are not familiar with my system cause it's an older system.

We had an entryway door installed and somehow the installer dismantle the wires across the front door. We tried to attach wires but to no avail. We called ADT for help and to our amazement a representative came out less than two hours after our call for help. The rep was friendly, professional, and courteous. He was able to correct the system right away and advised us what to do in the future if the same situation occurred. We were quite satisfied and still amazed at the quick service.

ADT is a great company. I have been with them for 12 years and they are spot on when an alarm is initiated. Makes me feel safe when I am home and away. Periodic self tests are easy to do and adds more peace of mind.

I have had ADT a few years now and just recently went wireless. I feel completely protection for my family and my home. Thanks ADT for being a excellent monitoring facility. Protection of your hardworking folks needed for their well earned.

My experience with ADT has been okay! I'm learning the system and how it works! Wish I could have gotten the 100.00 gift card for being a new customer but I'm still okay with the service. I would recommend it to anyone who wants a great sense of security for their home.

The installer AL, arrived on time on the date of my installation. He called ahead to ensure I was home and gave me his ETA. He gave me his cell number and stated if you have any concerns with your alarm system to please call him. AL did an excellent job installing our system. Thank you.

Using the alarm system when I am away during the winter months gives me a very secure feeling. My family checks on my home and they feel secure that they will be notified if something happens. I also like the security of the fire alarm.

I really like ADT Pulse system with cameras. We have the remote control option also. I like the fact that we can be away from our house, be at work or wherever and see everything that's going on at home. We can turn the system on and off from our cell phones. Best system ever!

We had an email from ADT regarding updating the time on our system since standard time had begun. We didn't recall doing that in the past, but referred to our system booklet. We phoned to ask someone to assist us. We left a message and a short time later we received a phone call from a manager. She was very nice and knew her systems! We do not have one that needs to have the time manually changed. The call was timely and helpful!

Our experience with ADT has been very positive. On occasions when problems arose, very professional service technicians were there to help. The listened well, took corrective action, explained the problem and solution to us. They left us with the feeling that we are all members of the same team.

Everything was taken care of as expected. No incidents occurred while we were gone. I'm not sure why this review is necessary since no actual contact was made and service was normal and only would have been different if an incident had occurred.

I was a recent widow at the time I got my security service, and I slept much better after having my ADT security system. I have the motion detectors and wireless keychain remote. They explained the service levels and I got what I wanted. I'm fine with it. I wish if I am supposed to do any kind of updating, somebody would get in touch with me about it because I keep forgetting to check with them. So far, it's been excellent and I'm very satisfied with ADT.

I've had ADT for years, and I have an excellent experience with them. They came in, installed a smoke alarm, and cleaned up after themselves. Everything was just fine. They're a good company to work with.

I would say that our A.D.T system works very well and I would recommend them to everyone. Only one false alarm that was an "exit error" in about two years now. Very acceptable in my book. The only fault that I see is in the quality (or lack there of) in the manufacturing of their "hardware" materials. Our "key fob" broke almost immediately where it goes on your key ring. Too thin and poorly made. The other issue is in the unit itself on the wall by the back door. The door that flips open and closed has two thin "catches" on each side that holds the door closed. Well again, too thin. Almost immediately one of them broke and the door sometimes swings down (open) on its own. Not good. The quality of the "service" I think is excellent! The quality in manufacture of the hardware itself really needs some improving. That being said I would still rate them 5 stars!

More money than I expected. They added equipment but what I thought would be a few hundred dollars extra was five times more expensive. The installation went great. I feel the special was not accurate. So far it seems easy enough to use.

This matter has been satisfactorily resolved. Thank you.

The tech that came to my house was both knowledgeable and helpful to me personally. I would (and have) recommended ADT to a lot of other people. I truly believe it to be the best security service available! I give you a 5 star rating.

Every experience I have had with my ADT service has been wonderful online or if I need to speak with a representative. The service is very professional and any and all issues are handled with courtesy. I would recommend ADT to all my family and friends that are looking for a great home security system for their homes and or businesses.

Salesman/technician arrived at 9:00am and left at 2;00pm. He spent 2.5 hrs trying to sell us on things we didn't need or want. He reduced the price several times but with no success. He was not very happy that he could not sell an 80 couple something they didn't need. There is no way that I would sick this salesman on any of my friends or neighbors. I view this trick as nothing more than a 'bait and switch' operation. The salesman did suggest that as far as security was concerned we ought to buy a gun. Maybe I will.

The ADT Technician who came and evaluated my new house for service was professional, knowledgeable, and friendly. He made helpful suggestions and gave sound security advice. A different technician came to install the ADT system at the new house and he was efficient, professional, and capable of answering questions to my satisfaction. He did not leave until I was comfortable with the new system which had some different features than the one at the old house. I did not feel rushed or pressured in any way. I was very satisfied with both experiences.

We have had very good results with our alarm system. One time my husband wanted to try to set the alarm as we were going to bed, with the buttons on the key fob, and he pushed the 'Away' button, when he meant the 'Stay' button. We got it taken care of.

Your company is not loyal. You installed a system I did not ask for and you overcharge me. When you send another technician to change the system, she wants to remove the actual system, leave a hole in my wall and put another system in the back room.

Overall the experience with the tech and initial contact was really good. Very knowledgeable. The tech recommended all types of options. However, I am still waiting for my Visa that they said I would get. I sent all verification and money order as requested.

The technician was knowledgeable and informed us of our options. One part of the installation will have to be modified. The motion detector in the corner of the great room will need to be higher, as the installation of curtains will block the range of the unit.

Excellent service! Always available for any questions I might have and explanation not over your head. This is why I would recommend ADT to a friend or family member and we feel completely safe in our home having this service. Displaying the ADT sign means a lot.

Needed some help resetting my passcode and couldn't find my paperwork. As much as I use the internet, I still prefer talking to a real person when it comes to troubleshooting. So I spoke with a woman who walked me through all the necessary steps to reset my passcode. She was very helpful and patient with me. I can't say enough good things about my experience dealing with ADT. Thank you.

I love my ADT. I know that I am always safe from break-ins to smoke and fire protection!! I am a long time customer. Reps are always friendly and help me with anything I need!! And ready to get me my new stickers for my windows. Just got some new ones.

CA law requires that the security company files on behalf of the customer a permit. This company did not do this, which caused me to get a fine. When I call customer service, I just got bounced around from person to person and nobody really could help me. Bad experience.

I was in Colorado when I received a call on my cell from ADT to let me know that my alarm had activated. After I told the caller that I was not home, the police was called and also my friend. The people who broke-in slashed a screen on my patio, removed a small window, moved some things in my sewing room but did not have time to steal anything because of the prompt response of ADT and probably the noise the alarm made outside. Thanks ADT.

The company that installed my system was very knowledgeable about the service and equipment. I would highly recommend them to my friends and family. I like the video surveillance that I now have with ADT. The cameras were installed to my satisfaction.

We are very happy with the presentation and installation we received from ADT. We feel more secure knowing we have a security system with a great reputation. The directions on how to set the alarm were easy to follow. Awesome service!

Each and every time I have had to contact ADT I have been treated as an important customer. Customer service is excellent. They have always resolved any issues I may have. I have not had to contact ADT very often. Each time my issues were resolve quickly.

I agreed to the install only because Landon assured me that corporate would send out a tech to install my doorbell that Comcast had disconnected! I feel that Landon misrepresented your company, and lied to me, only because he wanted the install!!! I am not happy with how he handled things, and I am also not happy that when I tried to cancel service because he lied it was past your 3 day time limit. Also, your customer service rep on the phone Arneetrice was very rude to me. She didn't even want to try to understand that I do not have a doorbell that was promised from your company. I will be contacting my attorney and filing a damage claim.

The staff who call to advise of an alarm going off are very caring, patient and professional. They are very detail oriented when asking for certain information. We have had them for 20 years and have had no problems with the alarm or the individuals that we talk with. They are very helpful.

I appreciate that ADT called about our door system not working. I was out of town at the time, of course. The technician told me what to check and how to change the battery when I returned. All is fine now. Thank you for your monitoring of our system.

After the second installer was here the system was finally installed the way I ordered. After he had left we discovered we had no phone service. Called phone company, next day repairman found installer #2 had left a wire disconnected, now facing an 85.00 phone company charge. Look elsewhere.

I went online to research AT&T internet services & found out that is not available in my rural area and no idea when it will be. The next closest thing is AT&T Wireless Home Phone & Internet. The rep explained the system via a chat blog and was very helpful and knowledgeable. I'll check in with the AT&T Store when we go to town tomorrow.

System and service has been very good... feel more secure both when at home and when away. No breakdowns... only intruder was our house-cleaner when we were on vacation. She did not punch in the code fast enough and the alarm activated. ADT called and we resolved quickly. ADT has provided a very good system and the monitoring support is equally as good.

Installation was excellent and service has been accurate. There have been a few instances where I accidentally didn't shut my door all the way and my alarm went off. ADT representatives contacted me immediately to ensure there wasn't a break in. That gave me peace of mind that if there was an actual incident, they would be on it.

Your people are very knowledge and polite. Pueblo service was great when he installed the service. Can't say that after. He told me if I ever needed service to call him. When I did he said to call you so he could get paid. He never did show up, that is why I called in. I will not call him again. I will always call you guys for help.

I was very happy with the job that Pedro did for me. My alarm was beeping with an error code. I called ADT and within 2 hours the service man was here. He knew right away what the problem was and fixed it within an hour. I was so happy. I have been with ADT since 1994 and have always been satisfied with the service they provide. I would definitely recommend them to anyone.

Excellent repair guy. Did a great job installing the sensor in our new garage. He was obviously very experienced and knew what he was doing. He offered information on the newer systems available and explained their features. ADT has always provided us with great service and he even replaced our old yard sign.

Technician was professional and remained until problem was fixed. He had me try the pulse function several times on my iPhone while he was here to assure it was properly working and briefly explained what the problem was and what steps he did to resolve it. Thank you!

Have had ADT for 22 years and have always been satisfied. If I have a problem, it is promptly corrected. Feel very secure with them. ADT has taken into account my dogs and their size so that they cannot trigger the alarm going up and down the stairs.

Special Promotions promised me no hard inquiry was supposed to be done on my credit report. I contacted ADT and a nice gentleman named Timothy told me he would contact them to straighten out everything and they would get back to me in 24 hours. After not hearing from them or ADT I left message with Timothy in Monday, and still no communication from him or Special Promotions on the inquiry. They did take care of hardwiring a Ring device after they neglected to do that on initial setup, but also said there would be no additional charges to record on it, which we also now know is not true.

Corrected quickly and with just one call. ADT is always most professional! I have been with ADT for many many years. Their people always seem able to handle any problem quickly. I would never go with any other security system. Thank you ADT.

Your, extremely competent ADT service rep, Donovan **, was thoroughly knowledgeable and quick in replacing my home security -2- year old battery. His visit lasted 20 minutes - but he sure knew what to do. He also checked the -2- ceiling ADT smoke/fire alarms. I am very satisfied with ADT and would easily/gladly recommend you folks for security services to my neighbors in Highland Park, TX.

Agent ** was polite, efficient, thorough, professional, respectful, helpful and answered all my questions. Agent ** arrived, dispatched corrective action, and departed well within the requested time frame. He parked the ADT vehicle where I could clearly read the ADT signage and left my driveway clear. He showed me his ADT badge when I opened the door.

I have been recommending ADT services to all my friends. My experience has been nothing but positive and experience next-to-no issues with customer service and the product itself. I am considering an upgrade to my equipment but overall, I have been one very satisfied customer.

Whenever I have called ADT with issues with my system, few and far between, I have always experienced polite people who are always ready to help me with my issue. I would recommend ADT to anyone who needs or wants a security system.

We have had ADT Security Service for about one month. Very pleased with ease of use. More satisfied with the feeling of safety and security. Sleep much better at night and feel confident when leaving home that it is secure and safe. Consultation with tech rep in-home prior to installation was crucial for customizing needs. Installation went smoothly and equipment is quality and operates with reliability.

We have been members of ADT for many years and are still using our ADT device. It makes me feel safe. We have used ADT for many, many years and it still makes me feel safe. I now live in a rental apartment and still use my ADT service. Thank you.

Your regional manager Abraham is awesome!! He made sure I was taken care. The phone representative made sure everything was taken care of as well. Also the installation went well and he made sure we understood everything before leaving. Overall experience, great!!

We have a couple of events that were handled very well with alert to the proper agencies and direct/timely notification to us. We also had two events that were caused by visiting family members that we just a simple mistake and they were handled just as well. Thank you!