ADT Reviews

It was through the OJ Simpson case that we knew of Brinks and this was later taken over by ADT. We liked Brinks better, though, and we had an insurance that we pay for. Nonetheless, our ADT is working like it's supposed to but we don't have the contact that we used to have when we had it with Brinks. We have two of ADT's yard signs because we have two front doors, but one is broken. We could use a new one but I don't want to pay for it. I wouldn’t have to with Brinks.

ADT is our first security system and for the 2 mos. that we've used it it's doing good so far. The installers were excellent and customer service reps were great.

I sold my home in Oct. 2016, I notified ADT about the move and informed them when I purchase another house I will reactivate my account. I received a call from an collection agency, asking for 1275.00 for a 3 year contract that I had defaulted on. I called ADT and I was informed that their policy you have 30 days to reactivate your contract. I told them that we had not purchased a home as of yet. I asked to speak to a supervisor. I was place on eternal hold in which I hung up. I will never use ADT again. Very unfair.

I have known ADT for many years through businesses here, so I also have them for my general home security in my doors and windows. They do very well and I am satisfied. Their sales reps and installation team were good. They showed me how to use the system and they clean up after themselves. Their system is reliable. I would recommend them.

I spoke to Jimmy from American home alarm (ADT 3rd party vendor) last Nov. He promised me that if I choose ADT he'll give 2 months free that will start the following month and $100 gift card that will be mailed within 2-3 weeks. When I check my account they were charging me so I called them today to clarify. Now they are saying that the free 2 months will now take effect after 90 days and the gift card is 6-8 weeks! And I asked, "How come they said that's how it is?" I don't mind paying and waiting for something but I just hate people making all this promises just to convince the customer. Now that I signed for 2 years contract I have no other choice but to pay and wait. I hope you do something with your 3rd party vendor because it's not doing good with your business now.

The overall installation was very good and efficient. It would have been nice to have a little more clarity on the final costs. We had not anticipated what the sensors would cost. The instructions were a bit of an overload. We are from the vacuum tube, resistor era.

I feel very safe with this system. I love it. Great customer service as well. The ADT Pulse is a genius idea. The only thing I wish is that the camera system would send some sort of alert to either user or police if the camera detects suspicious behavior around your home or other ADT secured property.

ADT sales agent didn't directly answer our questions about early termination fees when we started the service. Later on, they sent us a bill of $1100. With multiple phone calls to customer service, loyalty department and my attempt to contact sales agent, each time they would give different answers and we never got a call back from sales agent. I rather pay termination fees than staying with liars and irresponsible people.

I wouldn't be with ADT if I wasn't satisfied with their service. Their sales representatives answered my questions and they took care of what I needed to be taken care of. They sent me another phone because they said mine was outdated, so I got a flip phone because all I ever use it for is to call somebody when I'm out of town. I was talking with two other guys and I told them that I don't have any problems with ADT.

I signed up for ADT for our home while it was undergoing a renovation. We intended to keep the service for only 6-12 months. Despite knowing this, the agent signed us up for a 2-year contract. I never would have knowingly signed up for the service with such a long-term commitment. Furthermore, I don't see why the commitment is necessary -- the installation was paid for in cash upfront. Since making this mistake, I have learned of other security services with better customer service, faster response times, and no long-term contracts. I would strongly discourage anyone from using ADT.

I've had ADT a long time and my experience is very good. All the people seem to be very cooperative and want to make sure that their service is what it's supposed to be. I had a little problem here recently; a couple of batteries got low and a false alarm went off. Then, the representative who came by was very efficient and courteous.

About a year later when we moved into the house the we bought, someone got broken into on the road so we called ADT and they hooked us up. ADT makes us feel a lot better having them but thank God we never had to use them. I recommend ADT highly as I did to my friends.

I've been with the system for a short time but I am very satisfied with the system. And very happy with the sales person that came and talk to me about keeping me and my family safe. I will decently recommend to my family and friends so they can think about the importance of being safe.

The technician was friendly, courteous, and prompt. However, the additional charges of over $600 for equipment was an unpleasant surprise based on my upfront fee of $104. I think ADT would be better served if that were explained during the introductory period versus having the poor technician be the bearer of bad news.

I signed on with ADT and was confident that they would provide adequate protection insecurities for my home but as of now after several false alarms, police visits, numerous calls to ADT, the issue is still unresolved to cancel the service that has never worked properly. They want over $1,000 for a service that has never work properly or serviced by professionals and in my opinion these people aren't concerned one bit of the security of my home. All that I can tell that they are concerned with is making money. I have set for 4 days during the Christmas holiday when I should have been with my family at home with a faulty security system that doors have to be bypassed and unset or secured so that I can set the security system. What is the point and having a security system if I can't secure main points of entry as I leave for the holidays?

While trying to cancel my service today due to lack of use, I encountered a rude and arrogant customer service rep. His name is Peter and his ID is **. He was continually talking over me and was not helpful at all. I proceeded to ask to speak to a supervisor but of course they were running on a skeleton crew and were not available to talk to me. My wife called back to ask for our contract to be emailed to us and her exact words after she got off of the phone were "I'm not sure who the bigger douche was" due to her experience with a different guy at ADT. I understand that companies do not want to lose business but this sort of treatment not only ensures that we will cancel service ASAP, but will never use them again. I also will not recommend them to my friends and family.

I’ve had a security system in our house since ’89. In the mid ‘90’s ADT took over the security company I was with. The service is the same and it's fine.

I was contacted by an ADT representative at the ADT Norcross, Ga location. When the representative contacted me we reviewed the quote for service. Rep explained the application process to me saying that they just needed some personal information for their records. Rep also mentioned that credit will not be pulled. I agreed to move for with process. I started to feel uncomfortable with questions I was being asked such as past addresses, date of birth, social security number.

ADT calls me to let me know that there’s been an alarm off at my house, then they call the police department. Sometimes that happens if I accidentally open the door and they notice an alarm going off or if they notice something’s going on with their system. Last night I forgot I set the alarm earlier than I normally do and I had some Christmas lights out front. I opened the door and the alarm went off, but they didn’t call on that one because it didn’t go off very long. We also had a large theft where a small gang of kids broke into the house and a few other houses, but ADT was very helpful. Any kind of meeting with them that somebody had to come here has been excellent.

ADT's sales reps were professional and knowledgeable. The installation team was on time and courteous. They didn't leave any mess. I'm very satisfied with ADT's service and we're grateful for it.

The installation guy was fantastic and very knowledgeable. Working with the customer service reps has been great. The security system is fine, but the app sometimes won't work. It tells me it won't connect to my wireless internet connection.

Honestly, I've set my alarm off numerous times from my baby hitting the panic button to me leaving a door slightly open to trying to change the battery in the wrong fire alarm unit by popping it open and every single time I get a call from the nicest most respectful people on the planet making sure I'm ok. It's a comfort to know someone is there every single time without delay. And guess what if I miss the call and don't call them back they contact the police. Yes that happened too.

We had been loyal ADT customers for nearly 6 years. Our insurance company USAA had referred us to ADT. As a USAA member we were guaranteed additional service perks and a reasonable price. I contacted ADT today regarding another substantial price increase to our account. The representative was helpful but could not fully resolve the billing issue. I requested to speak with a superior to explain and resolve my questions. "Frank" the supervisor was defensive and rude from the get go. He stated that we were required to call yearly when we noticed a price increase and that ADT does not monitor the special pricing that USAA members are guaranteed. We are not even sure what USAA members should be paying as Frank would not provide us with this information. We decided right then and there we had enough.

We've had ADT for 10 years and we've had it upgraded a couple of times since then. We've got a remote, smoke detectors, and I can arm and disarm it from my phone. Everybody has been very pleasant and helpful. They've taken care of what we needed them for, and so far, I'm very satisfied with the service. ADT is very reliable, courteous, and they have good service. We would recommend them highly.

The Pulse system rarely works and the batteries on the door lock run out frequently with no warning. The other complaint that I have is that ADT offers all kinds of new equipment for new customers but gives nothing for existing loyal customers.

This company has been AWFUL! First of all, they pressured me to buy all kinds of sensors I didn't want and charged me over a thousand dollars for them. Then, the next month they mailed me a promotion to get ALL OF THE SAME SENSORS FOR FREE! After talking to other customers, I've discovered that they give the sensors to anyone who doesn't want to buy their service as bait. So since I CHOSE to use this particular company in advance, they penalized me for it.

My dad and I decided that we needed to get a security system in the home since neither one of us was going to be readily available here. So, we went with ADT because they've been fairly well recognized as one of the best in the business. I set it when I leave the house. It has features that monitor the front door, the side door, and the back door. All these are connected and if anyone should try to break in through those doors, the alarm would go off.

Courteous, efficient, and very helpful in explaining everything he was doing. I am impressed with the upgrade and the increased security. We have had ADT for quite a few years and have never been disappointed with the service.

My husband forgot they moved the contact in garage. After he pushed the button he said "oh no, I forgot." He was worried to get salt down in case I came home from hospital next morning. That's what was on his mind and not the alarm. ADT called within 30 seconds and I explained what happened. He was so sorry that he did that. And ADT was so understanding. And for that I thank you kindly. I had been in hospital and all on his mind he just forgot. Thank you for great service. We appreciate you being there for us. Keep up the great work. THANK YOU. Happy holidays to all.

We are so happy to have our new alarm system. We received excellent installment service, and the man answered all our questions. It really gives us the security we needed. The price is right too. Thanks ADT. We have already recommended ADT to all of our friends and family. Our grandchildren love hearing the door announce them as they come in and leave.

I love the peace of mind having ADT has given me. I have pets and my biggest concern is their safety when I am not home. The couple of times that my alarm has gone off (once for a glass break alarm when I was home, once when I opened the front door without disabling the alarm) ADT was on it! They called right away! The company that installed my system, Safe Haven here in St. Louis, was awesome as well. The person that installed was professional and thorough. I was impressed! This is important as it is the first face of ADT with the customer. Well done ADT!! I will highly recommend you!

Love ADT. They keep my house protected. Every time my alarm goes off I get a call letting me know which one went off and they ask if I need assistance. I do tell people about my great experience with ADT. People have called wanting me to switch but I tell them I'm happy with ADT.

We are satisfied with the system so far and would recommend this to our family and friends. We feel safer at night while sleeping or even during the day! The gentleman who installed the system was very nice and helped us with any questions we asked about the system!

Very happy with my ADT experience. The technician who came to my home was great! Very informative and pleasant. My system is very easy to work with and I love that I can arm and disarm from my cellphone.

I've known about ADT for a long time because I worked at a bank. So I knew the quality. Our company was bought by ADT and that's why we have them. I love the sales rep that we had when we first bought the security system. He's the one that sold us on it, because at first I had all these unfounded thoughts. I figured that, "Oh, we're gonna have an alarm. They're gonna see the sign out there. They're gonna try to get in just to see that they can do it." But ADT's signs do help. People leave us alone when they notice that we have an alarm.

The response to the alarm was more than adequate. My son was cooking and the smoke detector went off. When I wasn't able to get to the system to disarm soon enough I received an immediate phone call. I'm definitely impressed with the expediency of the ADT representatives.

ADT is the best security you can have for your home. It protects my: front door, garage door. My bedroom window, the guest bedroom window. My tv room window, there is a motion detector for the two sets of sliding doors to the deck. And one for the dining room.

I continue to have the worst experiences with ADT Customer Service. I simple wanted to discuss shortening the time from which the police would be notified once the alarm has sounded and verify if a police permit was on my account. I call, explain this to a young man. He states, "we can have someone shorten that time for you simply and another agent will have to verify if your account is up to date." Call started off GREAT. Friendly and seemingly helpful. But all that changes once the dreaded "transfer" is initiated. Agent transfers me and I have to start the entire conversation over. Why does ADT continue to COLD transfer people?? Is it too much to stay on the phone and relay the information to the new person so they don't have to ask the same general questions over and over??

Was very please with the update to my system and the small amount that it cost me. The tech explaining things to me while he was installing the new system. He showed me how everything was going to work, including the camera. I would like to see a little more time spent going through everything more slowly or you have to learn as you go or when something happens.

We used ADT in our office starting 30 years ago and then added them to the house. We have two boxes and we have a couple of motion detectors and a battery backup. Several years ago we decided to have somebody come and make sure the battery was working. So they put some new equipment in, but same service, and we’ve had no problems it. We set the system off accidentally and they’re always very nice. They're very quick to respond, usually within a minute. We’re totally satisfied with ADT.

Travel all the time and needed to feel good about leaving our home empty. ADT has come through for us. Very fast response with alarms every time – even when it was our fault??? Kind of expensive compared to other systems out there, but quality and reputation are desirable traits for a security company to have and people definitely take notice when this sign is in your front yard. Peace of mind is valuable to us! Thanks ADT!

I have nothing except good experiences with ADT. I will never be without an alarm system. Had this alarm since 2002. Very courteous, and professional employees. Very prompt in sending new signs, and decals. The automatic pay system is also wonderful for me.

I am really pleased by the professional that is exhibited/ demonstrated each time I need to speak with a representative. When I first signed up I opted to receive the keypad and that was a big mistake. I needed another system at my front door. It is still possible to receive as a promotional? If not, how much would it cost me to install? Kudos to ADT, keep up the high-end quality customer service you maintain and uphold!

My system needed an update and I had been working out of town. Not only did they fix my system, but were able to do it the next day. The tech arrived early and his manager was bringing parts needed for the update. Both were very friendly and had me taken care of in less than an hour. This kind of service is what makes me a loyal customer.

Was not informed that you had to have a permit for your security system. That was a need to know! Also that the city police department will charge you every time they responded to an alarm, also a need to know. Besides paying monthly I now have a notice to pay the city for system and the alarm call. That's not right. Considering going to another alarm company!!

With the services offered I am please with what I have for protection. I like that I have a great experience when I have to contact the customer service department for assistant. They are knowledgeable and very patient in trying to resolve issues. Also when my alarm has gone off, have experience quick timely response.

I was very pleased with the info given to me and the kindness and helpfulness I received from David. I would recommend ADT to everyone and I have!!! The system is the greatest and I found out that I can contact my salesperson, David, even on a Sunday and he will answer my call!!! I cannot recommend ADT enough!!! Thanks for everything!!!

The technician listened to our needs and made recommendations to get the best protection we could get for the money we were willing to spend. We appreciate the promotions they were having at the time. The salesperson and technician were very helpful, professional and made you very comfortable in making this decision to go with ADT. So far we are very satisfied with their response during learning period. Baby boomers. We would very much recommend ADT.

We have had ADT for almost 20 years in our home. We highly recommend ADT to anyone looking for a company to monitor their home. Whether we are home or away, ADT protects our home and belongings! We updated our coverage and added a camera which is awesome - we can review even if not home. Also, we have the ability to turn lights off and on!!!

I have ADT for over 3 years now so far it has been working great! Whenever I have questions, I call customer service, they are always so pleasant and very helpful! Even the technician that come out to put the system in. He was so helpful! Thank you for a wonderful service!

We have had this system for about 7 years now and recently upgraded to the Pulse system. It is a good feeling knowing that you can leave your home and if anything happens you will be notified. It is nice to alarm and disarm this system right on the cell phone.

I have ADT's alarm system and the security cameras on the outside of the house. The service that they provide is excellent and everything works fine most of the time. And if there's an issue, I just call them and they come out and fix the problem.

ADT SERVICE has been very helpful. We also have a Ring service. Both services have cameras and we can access our home from our cell phones; At home or away from home. We would recommend this service to our friends and family.

ADT has delivered the kind of customer service they said they would. With fast and efficient service I was very satisfied with the outcome. Especially with the follow up they did, also. Go with ADT and you will not be disappointed.

I have been with ADT for over twenty years and I am a satisfied customer. I like your prompt services. Thank you for doing a good job providing excellent services to the community. The services you have provided keeps my worries away and property safe.

I haven't ever had any problems with my system but it would be really nice if you all would give your faithful customers an upgrade automatically. We did receive a new pad a few years ago but it was after our pad fail. When you look at the commercials you see the new looking products, it makes you want the new items.

Video demonstrated all types of alarm systems and how to change time if applicable to your particular model. Very useful information although I did not have to change my time on my particular model. I have been a customer for many years, and each time I needed assistance, representatives have not disappointed. On the occasion where my mother accidentally set off her alarmed, I was notified immediately and panic averted! Great job for putting my mom at ease and contacting me right away.

Don't think I would be happy with any other security system. ADT is reliable and I trust them. Sometimes when we forget to turn off the alarm when it is in the "stay" mode ADT calls but no one speaks. How do they know everything is ok?

I love my security system. ADT is the only company for me. They have a proven history of excellent product and services. I would only recommend ADT to all my friends and family because of they are affordable and reliable too. I know my home is secure when I'm not there.

I do not have to call very often, but when I do it is usually something that is addressed in a very concise and professional manner. With all the security system options out there trying to steal your business, you have developed a sense of loyalty in your customer base using my experience as an example.

Great service and equipment so far. I am a little concerned about the power outages, I haven't experience it yet but it's fast approaching, this winter season. So far the system has been on point. It has been accurate and easy to use. I especially like the phone app.

We've been with ADT for a long time and it's been good with them. I've had battery change-outs and other issues and their reps have all been very pleasant. However, it was a little difficult when we had to get together to do the upgrade. It was inconvenient when they wanted to schedule it and then they sent us a nasty email saying that if we didn’t schedule, they're gonna cut off our service. I didn’t find that very nice. Also, I recently had cameras installed in my mother’s house because she has memory problems and I use them to monitor her but the definition’s not real good as I had expected. I really thought the cameras would be of a little higher quality as far as the picture goes.

We had telephone service for ages and then, we switched over to ADT. Then, somebody called us about U-verse and that sounded like a good deal so we signed up for U-verse. We had a couple of young ladies come to the door and try to upgrade the package and that was a bad experience. The two ladies were very nice but half of what they told us was not true and not accurate. It's either they didn’t know what they were talking about, or they lied to us. We talked with several people and we got up the chain after about six different transfers and calls from people. ADT gave us some recompense financially. Ever since then, everything has been fine. I wish we had faster internet service cause they don’t have the fiber-optic cable out here. But we were told they were going to have it so that would be nice. Otherwise, we're happy with our experience.

We were thoroughly impressed with the services rendered to us by ADT Home Security Systems. Paul ** the Security Consultant was exceptional! He was thorough in his evaluation of our property assisting in identifying areas where security would be beneficial. The installation technicians were professional as well. I will highly recommend ADT to my family and friends!

The service for our wireless system was thorough and painless, a very thorough discussion was provided of the options available. The technician explained the system options and gave us choices and potential risks with the choices that we made. We felt it was good for cost choices.

Happy with system installer. Was great. Wasn't informed about pre-billing. I was told to pay Nov. and Dec. upfront and be billed again in Jan.. I had to pay another $48.14 again Dec. 8th and will pay another $48.14 on Jan. 8th. Wasn't explained by anyone and didn't budget it for Dec..

Delighted to return to ADT. However, I felt the sales representative was a bit pushy in regards to the sale. It was beneficial for the sale rep to add devices and products that neither worked with the layout of the home nor granted the desires of the customer. It was the installation team that made a better sales pitch and gave us more detail options of what would work better for the home. I am pleased with the installation and customer service I have received thus far by ADT. I hope you continue to strive for better sales rep training to ensure proper knowledge of equipment when doing home quotes. Thank you.

James and Juan were very professional and very knowledgeable about the equipment and installation of the equipment and system. Love the explanation about ADT PULSE AND THE MANY FEATURES YOU CAN ADD TO THE SYSTEM. 100% satisfied! I will definitely recommend my friends to check with ADT for the different types of systems available for their particular needs.

I've been with ADT for about a decade now and am impressed with their responses particularly when they ignore me giving the 'all clear' when from their experience, assure an agency checks out the situation anyway. That showed me who's boss - for real. I have no complaints only compliments and plan on sticking with them till the end.

An alert was sent to my wife Kim ** clearly stating the issue. I was at home and the signal for the low alarm was going off. The phone number to call was on the display. I called and the response was clear and concise.

The gentleman was very friendly and polite and did the work quickly. The appointment was made within a very reasonable amount of time. Also, the man who came arrived on time and he called when he was on the way.

Very pleased with professionalism and efficiency of technician. The problem was resolved quickly. There was a problem with the indoor and outdoor cameras losing power from the wifi source. The wifi extender was moved to a new location and there have been no interruptions.

ADT Service is beyond good. Every time I call the person at the other end is very helpful and courteous. The monthly charge is well below the average. I feel it is a good buy and especially the peace of mind.

It's been great with ADT. I know that I can turn the alarm on and go away and be safe. I had a problem because even though I had my system turned on locally, they weren't receiving the signal at ADT. Their technician got to checking all the wiring and everything and fixed the problem so I was grateful.

I am very pleased with this system. I never have any trouble arming it in the evening or disarming it in the morning. If there is an alarm event, the monitoring office calls promptly to see if there is a problem. This is not a problem that happens very often.

Overall, I value and rely on ADT and my service. The only issue is that while the RasPlus works great once you get it to work right, it is not easy for the average non-commercial customer. I use your service for my home. It is a tough thing to get my PC's enabled to use RasPlus unless I call for support. I am not a neophyte with computers.

My consultation and installation was excellent. I was treated with respect. My questions were answered professionally. I am very satisfied with my system. The time-frame I was given fit my schedule perfectly. The technician arrived on time and finished ahead of time. He explained the system, showed me how to test it and set it. Thanks ADT.

We have been very satisfied with our ADT plan offered in partnership with USAA. The representatives on the phone are always very helpful and understanding, and the switch to an alternate phone carrier (e.g. phone land line versus internet service through the cable company) was handled seamlessly. Automatic payments make the service almost invisible. We would recommend to our USAA friends.

I have had the service in my house for a little over 13 years... I would recommend to friends. Thankfully no real emergencies, but we have had "alarms" and they are very quick to respond and check on us! Zero complaints!

I am very satisfied with ADT. My wife feels safe and I don't have to worry about her when I'm away from home. We both feel safe during the day or night knowing that ADT is on the alert. I would definitely recommend ADT to friends and family.

Very professional, answered all my questions, replaced old with new, arrived on time, wasn't rushed. Covered everything I needed to know about the equipment and what other products and services ADT offers. Most of my neighbors have ADT are pleased.

I feel saver in my home these days. I never received my $100 Visa card that my tech said I was entitled to. I would recommend your service to a friend. You might tell people who call you that they have to purchase the equipment.

Always do a great job. If they make a mistake they always make it right and make sure you are happy. My family loves 'ADT'. Make adt your choice for home security. Add the new ring door bell and other items from ADT.

ADT is great once you get to know phone numbers, people, etc. But early on, you can feel afloat with no paddle. When you answer an ad, you never know where people are coming from. Closer contact and more detailed contact info. would be appreciated. The product is good but after installation could be better.

Great experience. I have no problems. The customer service is very helpful and knowledgeable. The equipment is easy to use. I would definitely recommend. I feel very secure and safe knowing ADT is now a part of my security team. The service is quality and it was highly recommended.

I have no complaints. Only one thing that has happened this year is my bill went up some and I called and asked why? No one called me and I did not receive any notice in the mail. They took that charge off. My bill is automatically deducted every month. Then one month for some reason my bill was ridiculously low and the next month it caught up for some reason? Told them that can't happen again as I am retired and live on a budget.

Keypad went blank and could not read them. I call for service and services tech, came the same day and replaced the pads. My system is like new and is over 20 years old. ADT Is the best company. I would not have any other company and I do recommend them all the time.

ADT and their representative did a great job with the install. They have been wonderful the few times there was a false alarm as we adjusted to the system. This is my third home with an alarm system. The second home had a different company's system. Glad to be back with ADT.

We had put the house alarm on and left the house. We had to come back in and somehow the alarm went off. We disabled it and then put it on and left. Within minutes someone from ADT called the house and then our cellphone to made sure no one had broken in. We are pleased with the great response and service!

The tech, that came to my home was very polite. And he test my system to the max... I most definitely will tell friends about ADT. He tested all my doors... and set off the alarm to see was it working properly...

ADT came to install our new system in our new place & did an outstanding job! They got everything done in a timely matter. We have been with them since 2005. They are great to work with & easy to talk with. I would recommend them to everyone.

Cable service was having major problems with reception. After several visits from techs, the higher level of tech and he determined that the Pulse box was the culprit (it was flashing red, indicating it was not working properly). He unplugged the unit from the internet box and service was restored. After he and the online ADT tech conferred They both agreed the pulse unit needed service (it was flashing red) and arrangements were made for visit from an ADT tech. Upon arrival, without examining the unit he pointed fingers at AT&T and said it was their problem and they had screwed up by unplugging the unit. I had to become firm before he paid attention and examined the problem. In the end he stated that the pulse unit had been placed too close to the AT&T equipment and moved the pulse unit. It appears to have taken care of the problem.

I have had ADT service since 2000. In that time I've been broken into 4 times. In every instance ADT handled the situation as well as I could have hoped for. One of the instances occurred when I was out of town for 2 weeks. And I was notified at my remote location (it required some "tracking"). And my local contact notified by ADT made emergency repairs that kept weather and animals out of my home until my return.

Very pleased with ADT. I have been with them for a long time. ADT has always there to make my home safe. The service person lives in the area of my home, just let the office know and he would be there if needed.

After a year of ADT, I've been very pleased with ADT security, especially Pulse home automation. I've received quick responses to all inquiries via telephone. The Pulse system is exactly what it was advertised to be, i.e. a scalable portal to full home automation controlling lighting, cameras, doors, thermostats, etc.

My experience couldn't be better. Have had a number of mishaps and ADT's response was great. They notified me and the proper authorities when needed and always verified if there was an alarm. I for one that am very glad I signed up with them in the first place and would do it all over again.

The gentleman that came to our door was very respectful and polite. He explained where he was from, showed the ID and was very knowledgeable about the alarm system. Explained different plan options and we agreed to take the service. The gentleman that installed the alarm system was just as respectful and polite. We are very satisfied with the alarm system and would recommend it to a friend. Thank you ADT.

I absolutely love ADT!! I have always had quick response, helpful, courteous customer service. Never have had any problem!! I feel safe and secure having ADT monitoring! Thank you for stellar service!!! Happy holidays and Happy New Year!

The information on my cell has been very helpful and the support on replacing battery is really helpful!

Leaving one night from work, I noticed a car following behind and turning off and on their head lights to high beam. Unfortunately I drove to my home and they did too. I live in the hills of Devore, a very desolate and isolated area. I hurriedly entered my garage, where they proceeded to knock on my door and ring my door bell. I had 911 one line and ADT on the other. I was scared out of mind, for I leave alone. ADT quickly responded, sending the sheriff officer. The suspect were found at the corner where they were apprehended. I have been a customer for many, many years.

I've had ADT for many years now. They are quick to respond to alarms and excellent customer service. I feel safe always and have full confidence in our system. I would ABSOLUTELY recommend ADT to everyone! Thank you for giving us peace of mind at an affordable price! I will be a long time customer.

I feel comfortable going on vacation for eight weeks knowing that ADT is babysitting my home. I feel great knowing when I am asleep that ADT is watching over me. I feel great knowing that ADT tells me the coming in and out of my doors. It is a great feeling having ADT watching over me. I am safe with ADT.

We have used ADT for years, in Glendale, Peoria, Surprise and Gilbert. The monitoring site has always been reliable. We have never had an issue with ADT. When we had a question regarding a piece of equipment, their support site is easy to make contact with and they are ready to help until the problem is solved. We plan to remain a customer for years to come.

I'm happy with my alarm system but I never receive my $100.00 gift card I was promised. The service is great and I was happy with the installation, which was a little long but overall, I'm happy. I would recommend ADT to friends and family as long as they hold up to their end of the deal.

I have been a ADT customer for about 10 years and couldn't be happier. Every night or when away from home I rest assured someone is watching. ADT monitoring is 24/7. My system is a basic doors, windows and glass breakage. I asked the installer to install a smoke detector in the house and had a heat detector installed in my garage and another in the attic near the furnace. I get a discount from my homeowners insurance but would be a ADT customer even without the discount.

The motion in the outdoor kitchen is very sensitive. The wind was blowing and it was going off. I had to leave my system off. Even when I code it and press stay. The alarm goes off. I do not know what to do. Other than that we like our system. Thanks.

The customer service rep. was very helpful and understanding of my needs and was able to accommodate me. My hat goes off your this young lady. She was very helpful in helping me to resolve my issues. I've been with ADT for years and will never switch. I will also recommend the services to all of my friends.

I have had a great feeling of being safe with ADT. I have had a few issues (my own experiences with setting of my ADT alarms) and the ADT representatives were so helpful and understanding. They were very helpful and polite too and walk me through my problems. What great team. They are very understanding. Also the person that installed our new system in our new home went above and beyond installing the system. What a great experience with him. He is the BEST!!!

I have not really had to call ADT regarding my service except for 4 times. Each time I called I was greeted cordially and made to feel like I really counted. They resolved my questions immediately with just the one phone call each time. Love it and have had ADT for over 16 years at various residences.

Emailed ADT regarding the above problem. Received a quick response with directions to get them working again. Followed directions and pronto I got them to work. Very happy with ADT. Always there when needed to resolve a problem whether coming to the house or over the phone. Thank you customer service.

I will recommend ADT to others. Our technician was Donald. He had great personality, patience to teach me the system. Put ADT on my iPhone. Great young man. He drove from Miami to Fort Myers for our appointment.

I am a very satisfied customer. With my ADT house alarm system, I feel very safe both when I am home and when I go out. The price is a good value and I'm content with everything. In the future I may expand to more options that are available, but for now I am going to just keep things the way they are. Never had any problems with the operation of the system. It always works and is great security in this day and age.

Our caretaker accidentally set of the alarm. My Husband and I were out of town. The Representative from ADT stayed on the phone with us until the system was reactivated and everything was secure. I appreciated the fast response time.

The service people sent to our residence have always been courteous, considerate of our property and good at explanations. It would be nice if quarterly we were informed that our system has been checked somehow and is working fine. We assume it is, but do not know for sure because we thought we had service for 3 more months than we really did in the beginning!

I have had ADT as my security system for over 20 years. I continued using them when I moved from Tennessee to Texas four years ago. I would recommend them to my friends. I have always had wonderful service from them. Highly recommend ADT.

Chris ** our sales rep has been terrific!! We have been working with him on several properties for the past year and half. I believe he has completed about 7 properties for us. The techs that install have also been great.

My niece had ADT and she would get $50 off of hers if some other people took it. She has little children, she's by herself off and on in the night because her husband has to work. So, I took it and I've been very pleased with it. At times when my alarm has gone off because it was still on and I've gone outside, they'll call and say everything's been canceled. They've been pleasant and courteous. I like security for the doors which has a motion sensor. The one holdback is there are others that are coming out that are more reasonable, and as I look and see the rating, they're rated very high. But I am happy with the ADT.

I really enjoy my system. Feel secure when I go upstairs to bed. Lets me know I can rest easy. The installers were great and friendly... Explained Everything to me. I have recommended this system to my friends. I really do love it. I really do.

I have been with ADT at our family home for a little over 4 years now, and we have yet to have a problem with their system. Granted, I'd like a new upgraded keypad, this company hasn't raised my monthly price in the 4 years since I signed up. Love that I don't have to renew contracts, and haggle over price hikes.

My home in Clarksville, DE needed the wireless unit upgraded. A 4 hour window was scheduled. Much to my surprise the tech was there early in the window and was done in no time. He was a real nice guy, I enjoyed talking to him. Very professional as well.

Not a long wait. Very knowledge help at ADT. Solved my problem quickly. ADT always does a wonderful job, I have very few problems. I highly recommend ADT. I like the fact that I can also use my phone to adjust the heat or cold in our house, and check to see if the alarm has been set. I'd like to see with ADT a device that tells you if your garage door is closed and your front door is locked, that would be great.

I have been using ADT since 1987 and have always received the greatest in servicing and monitoring!!! I can unreservedly recommend them to anyone!!! Everyone I have dealt with have been helpful and very customer oriented!!! I have never had a serious problem in all these years!!!

My indoor camera was not connecting to the network. The ADT agent attempted to fix the problem, but the camera will be replaced. The agent was very professional and courteous and tried the various methods to get the camera operational.

Installer was very polite, knowledgeable, and knew the products well. He made helpful suggestions on additional products to add to our system but didn't pressure sell anything. He explained the system thoroughly and demo-ed the system before leaving. A very pleasant experience.

My dealings with ADT while installing a security system was really very good. The technician that installed the system was extremely courteous, very knowledgeable and easy to understand. His instructions were exact and easy to put into operation. We are very pleased with the company and the system.

Have not had any problems. Have had good communications with their staff. Cost is comparable to the service we are receiving. Have received phone calls right away when the alarm went off (I opened a window to clean and did not turn off the alarm).

Contacted ADT in regards to installing a camera for my residence. Pleased with the service and recommendation provided by the ADT technician and the follow-up support he provided. Brian ** gave excellent customer service and support. Reduced the required word count for this survey!!!

We called for a password issue and for adding some names to the list of people to call. We had an Excellent customer service and advice. The technician was able to resolve our issue and explained well how to change our password. Thanks!

I would recommend your service to a friend. Your associate was very professional and friendly and helpful. This is my first experience with this type of service. Not sure I really wanted it. Now I am glad I have it.

I've been waiting for months now to get my window stickers for some extra security. I called yesterday again to get them. They said that they would be there that day or the next day which is today so I hope they do come.

I am VERY happy with my new ADT home security system and I owe it to the great customer service I received. From sales to installation the service was very friendly and professional. I was impressed how knowledgeable and considerate my salesman, Sam, was to my specific needs. The system is great and I love that I can have live camera views, turn the system on and off, and answer the door all from my phone. My kids have no trouble using the system and we haven't had any issues getting Sam to help with follow up questions or add ons. Overall, this is a great system and my experience with ADT has been excellent. SO GREAT! Thank you Sam and everyone at ADT!

No matter what time, day or issue - always resolved right away. I came in late one night and was very tired. I put in the code incorrectly. I did not recall what to do. I called ADT and the tech was very helpful. They told me what to do. I did what was told. The alarm system was reset and I could sleep without any worries.

Yes I would recommend a friend and have many times for when I need someone to come out and see what is going on they are here. My grandson is cover by ADT so I have had others come out to get me to change and I will not do it.

Received indication on the alarm keypad that the CO detector was indicating a trouble signal. Called ADT and a service technician was scheduled for that very day. Technician notified me by email that he was on his way. Arrived, checked both CO detectors and found that they had "aged out" and needed to be replaced. Replaced both and was done in about an hour. Alarm was back to normal operation. Absolutely excellent service.

I have had the ADT Pulse system for 1 month. I am very pleased with it. I especially like using my smartphone to activate the system from wherever I am. I would strongly recommend the ADT Pulse system to my family and friends. It is easy to use and well worth it.

Excellent service. Never had a problem in all the years we have had the service. Never leave the house without arming the systems. Feel perfectly safe whether we are gone or at home. Just like the commercial (they are always there).

I had forgot my password and was locked out of my Pulse account. The representative was very helpful in getting me back into my account and changing my password. Very professional, stayed on the phone with me and walked me through every step.

Recently I inquired about possibly getting a lower monitoring rate for my 89 year old Mother. She is 89 years old, lives alone since my Dad's passing in 2004 and is seeing signs of declining health. She is always telling friends and family members she is not afraid as she has her ADT Alarm System and her "Emergency Alert" necklace. She, as well as I, am on a fixed retirement income. She said to say "Thank You" for helping us both out with this.

I feel very safe having ADT. When we first had the service we weren't used to it. We left a door open with the alarm set. ADT called our cell phones within 1 minute. Very punctual and efficient. I will recommend to my friends and family. Thank you.

I think our system is a good fit for us. It monitors the heat & carbon monoxide levels in our home. After a little learning curve it's an easy system to use & teach the family how to use. The staff is easy to work with as well.

It's perfect and the tech that helped me was so very sweet!!! I wouldn't chose any other company. I loved how they explained every detail and the whole set up. They done all they could to make sure that it was set up where I wanted it, and went to the extra mile to make sure they left me happy.

I wanted my internet source for ADT moved from one room to another room. The technicians were very professional and their workmanship is top notch. In no time they had it rewired and moved to the other room. It looks like it is part of the house now. They hid the wiring making this look great.

I called ADT for a replacement sign. Immediately the representative knew what I wanted and why the replacement was necessary. I explained to the representative that the paper delivery man had damaged my ADT sign and that I had call the Atlanta Journal Constitution and reported the action of the delivery man. The ADT representative was very professional and understood my problem and stated that an ADT sign would arrive at my home within the next few days.

The ADT Team dispatched to my home were organized, courteous and technically proficient. They installed cameras around my house and Mancave in record time! Just a great group of professionals that I would readily recommend to friends and relatives planning to use ADT products or services. A Satisfied Customer.

ADT cares about people, family's that is why our family loves ADT. ADT believes in securing family's and their homes. Our family would also like to Wish you and Yours a Safe and Very Merry Christmas and a Wonderful and Prosperous New Year. God Bless.

We enrolled with ADT through USAA Insurance about 40 years ago. In addition to 9 moves with very smooth ADT relocation, we currently have 3 homes with ADT Security Systems and are very satisfied. I also used ADT in warehouses and offices with great success.

If I didn't like you, your company would be fired by now. All of my referrals are for ADT. Only one disappointment. You don't service or cover zip code 04773, Saint David, ME where I have a new property. Don't do that...

We are sure that we are safe from fire, CO2 and break-ins. This is a reliable company and they are always available to help. We have had this system for years now, and it has never failed us yet. It is always reliable. Thanks ADT.

My security unit was not connecting to ADT central. One of the operators set up a technician visit. He came when he was scheduled, checked my ADT devices, found the problem, replaced malfunctioning equipment. He was polite, informative, efficient, knowledgeable. Couldn't have asked for better technician or service!

Where do I start? It's absolutely terrible. I don't know why I spend $800 a year for this service. All I wanted was to know about customer service. You suck. I can't stand you. I don't know why I have you. Home Depot has such a better customer service. I might as well just go and buy one of their remote and I can look at the cameras off my iPhone.

Justin **, your installation tech did an outstanding job. He was personable, friendly, articulate, and explained each step so that a septuagenarian such as myself could understand and operate the system with no glitches (a word whose earliest known written appearance was in a John Glenn's "Into Orbit", a account of Project Mercury). My sister is a customer as well and is equally pleased.

ADT has been a good, reliable company to do business with. They alert us with the least little thing. We are very satisfied customers and have every confidence in them. We would recommend ADT to anyone needing security. They are very reliable.

ADT offers the best service by far. Other companies have good options, but ADT is the one I'm most satisfied with. I will surely recommend ADT to my friends and family. I especially like the fact that I can access my home cameras from anywhere I'm located at.

The sales rep was courteous and professional. The installation rep was the same as well and was able to get everything done in a timely manner with no issues. Received a follow up call to make sure everything was working the way it should be as well. Haven't had any issues with the security system and things are running smoothly. Really happy with the products and service, thank you.

Leaving the house one day, carrying packages I set the alarm and thought I closed the door behind me. It was very windy that day and when I closed the garage door and proceeded to go shopping. I didn't get too far when I was called that our alarm went off. I explained to the agent what I believe happened but drove back home and that's exactly what happened. I called back ADT to confirm my suspicions and thanked them for being concerned for our safety. I always use the alarm and never feel afraid of coming into the house and feel secure with ADT alarm system. Thank you.

I have had ADT for many years, here and a previous address. Though we have never needed the system in an actual emergency, I know how well the system works through testing and experience. The equipment is streamline and state-of-the-art. As a retired former employee of ADT, I've worked closely with installers as a salesman and learned to appreciate its effectiveness. We use the system everytime we leave the home and are fully confident of its integrity. I recommend an ADT System for everyone in their home or apartment. One cannot sacrifice peace of mind.

Very helpful, only small complaint was that it was a little difficult to reach a live person. I don't remember it being that difficult in the past. Not a huge deal but still a little more time consuming. However, once I did she was very helpful, knowledgeable, and friendly.

The initial installer did not install the cameras correctly. The cameras came loose from the wall and I had to reinstall them myself. The pulse box constantly needs to be rebooted. The second installer that came out to install the wifi booster was extremely professional and customer service representatives are always helpful and courteous.

We bought a new home and selected ADT (previous company) for installation and service. It was prompt and according to our specs. Service and response has been excellent to date. We have had a couple of accidental alarms and ADT has always been prompt, efficient and courteous. We haven't had any issues to speak of and all our questions have been answered or resolved very promptly.

I was checking the battery on one wireless connection when the alarm sounded. Within minute I got a call from ADT about the interruption. Comforting! Next time I will call ahead of time so that will not happen again. Thanks ADT for your coverage of our system.

I have been a customer of ADT to secure and monitor my home since 1996. ADT installed the system which started out as the basic home monitoring system with a motion detector, a smoke alarm and 2 door contacts. I have since added motion detectors. But basic system has been reliable. And there is no better monitoring staff.

I feel safe and comfortable knowing ADT is on my side. I love how they send text, email, and calls you if alarm goes off. You know in seconds if an alarm goes off. Also they have cameras which is fantastic. I highly recommend ADT to anyone. Very professional.

The guy installed new equipment from ADT and took away my outdated stuff. He was great, easy to talk to and answered all of my questions. He was very neat with his work and explained all I needed to know about the equipment. Took the old stuff away.

I have had a positive experience, Customer support is very nice, reps always call if there is an alarm, to make sure all is well. I have been with ADT since I've been in my house over 11 years. I recommend ADT to all my friends.

We had a notification of breaking glass while out shopping. We expected a package delivery. At the appointed time for delivery the alarm was set off by a barking dog. Handled well; quickly and professionally. This is why I keep ADT - well done to all.

We were awaken at 3:00 a.m. from the alarm company inquiring if we were ok. The sensor on the garage door went off and we didn't hear it. They alerted the police who responded immediately and did a walk through in and outside. All was well!

Anytime I have a question or a problem, I can call and get real help instantly. When one battery was worn out, they sent me new batteries for all of the devices to be sure things worked properly. When the new windows were put in the house they came out and installed new sensors. Could not ask for more.

The monthly payments are very expensive. I'm considering to close my account. When I start with ADT the monthly payments were low. Is there any way that you can low the monthly payments? Besides that I consider the service as excellent. Thanks.

We used an authorized ADT dealer. We received 2 exterior cameras, 11 sensors, 2 key FOBs, and 2 sirens for about $400. That's a fantastic deal. The installation went flawlessly and the technician was the best. He answered all questions and was very courteous. The peace of mind you get with this system is way worth the cost. The ADT pulse app is awesome. We can constantly monitor from anywhere. Everything looks great and we honestly couldn't be happier.

ADT technician set up a Vista20 alarm system already installed in my house. He added ADT cellular monitoring and ADT Pulse equipment. All the ADT services are excellent, especially the ADT Pulse. The technician then tested everything. It has worked perfectly, no issues. I even tested it myself a month after the install, still works flawlessly. Love it!

I have had ADT for a number of years, and I have no problem with the system. When I have had to contact Customer Reps, I receive courteous service from all that I spoke with. Keep up the great service ADT.

We have been very satisfied with ADT, highly recommend to all. Have used this service for about 3 years, and happy with the company. Had an update about 1 year ago, added something and all is working great. Anytime we have contacted with a question all were answered satisfactory.

We have had ADT for a few years and really like it and have actually recommended it to a few people we know. If we have ever had an issue we call and get it quickly resolved. Using ADT makes me feel safe and secure knowing I have the protection of a security system.

I spoke to two people from ADT regarding the low battery reading. I was told I needed to get a new battery. I did that. After 48 hours, nothing. It turns out, my wall switch in the kitchen that the battery is connected to, needed to be reset. This the first thing customer service should tell you to check!

We are totally happy and feel much safer now that we have an ADT alarm system installed in our home. Would recommend this to anyone. I can't believe we waited so long to have this alarm system installed. The installer was very knowledgeable about his product and was very helpful and informative. Thank you ADT.