ADT Reviews

I moved into my newly built home, in 2015. I had a ADT Security Specialist show up at my new home, to sale me Home security system and services. I was told by the ADT Security Home specialist, that the contract was for 1 year at a time, and it would cost about $54.00 monthly to service my home for security services. Well be very careful of ADT Security representatives selling you ADT series. They will falsely lie to you to buy their services, and once they have you sign the contract, it is. It what was initially told by the representatives selling you the services.

My house was recently broken into, and if it had not been for ADT, the robber(s) may have possibly been able to take so many of my possessions. However, because of ADT, they only were able to take my television (the police found it in a ditch on the next street)... Thanks ADT for a security system that I can depend on.

Thanks for a wonderful experience.

ADT is like an investment that provides peace of mind on one of your larger investments, your home and any human/personal valuables (e.g. My 2 year old dog - Matilda). If you don't have such a system in your house - the next they offer a free install & product consider it!!

I am a long term customer of ADT. My home was broken into, while the alarm was activated. ADT called when the alarm went off and I told them call the police. The police came and the butler answered the door. The police never questioned the butler because he said the alarm wasn't going off. Nevertheless, I came home 7 hours later to find my door unlocked and my alarm still activated. Somehow ADT blame me for incorrectly arming my system. At this point I had the system for 10 years. They fought tooth and nail trying to blame for the break even though I disarmed the system in front of the police now 9 hours later. They refuse to pay the $500.

My experience with ADT was very enlightening and educational regarding points of entry on my home, different risk assessments, and how I am able to protect my home and family. Dustin, our technician, was very friendly and professional and installation was very easy. I was surprised with how nicely the newer hardware was installed; no wires needed and it perfectly covered the places my previous ADT equipment was installed. Overall I would have to say that I am very happy with the services as a whole and would recommend ADT to my friends and family.

The serviceman was prompt and very knowledgeable about my home security system. He checked all the systems and replaced all batteries. I was pleased with ADT's speedy response to my request. Thank you for your prompt attention to my problem and the pleasant serviceman you sent.

We needed to replace the standby battery. We had little difficulty removing the old battery and finding a replacement, but could not get the new battery properly installed. We were able to contact a local representative by telephone, and he came within a very short time and replaced the battery in seconds. Great service for old folks!

I am greatly pleased with ADT's promptness to provide information and warnings about what is happening in the area I live. I also appreciate ADT's security for our home and knowing it is safe when we are here and when leaving our home. We are not afraid to leave our home when traveling.

I wish there was a way to continue to learn or relearn how to use our system effectively... I have set off the alarm twice now and it's because I have a warning light I don't know how to correct... If you are monitoring my device someone should reach out and let me know or ask if I have problems...

I am very happy with ADT. For example, my alarm started acting up and the alarm went off, less than one minute I was receiving a call from ADT's dispatch checking on me. I was very surprised on the reaction time. Thank you for protecting me and my family!

My neighbor across the street was selling ADT so we knew about ADT. I called in for questions about the system and the reps were real informative and gave me answers I needed to know, but it was my wife who managed the purchase herself over the phone. We had full description including the advantages of the system upon signing up and it helped that we had somebody we know telling us about the system. So, we got a good basic package that we're satisfied with.

Since we have had ADT, they have been right there when our alarm went off, calling to check on us. Any questions have been answered and instructions given when needed. I feel safe with their protective services. People are very friendly and helpful. Thank you ADT.

We have had ADT for 27 years. I received a keypad in February 2016. The #1 button on the keypad is not working properly and I called to schedule someone to come check it. I was told that they wanted to charge me $90.00 because I do not have a "maintenance agreement." First of all - I was NEVER offered a maintenance agreement EVER from ADT. Second of all - I have been with ADT for 27 years (my first system installed in 1990). Third of all - now your supervisor representative tells me that my keypad is only covered for 90 days?! Your supervisor representative did waive the $90.00 fee (for someone to come to my house), but in her quest to do this she portrayed herself over the phone to be a hero.

Your older customers like my husband and I could likely benefit more from some help in learning how to use the website and Pulse on the phone. Some of us are not as computer savvy as your younger customers. When our system was installed the guys were very nice but they went over the website rather fast. I can understand they were ready to leave after all the installation. I tried to call their supervisor at a later date. Even though he left his card, I receive no answer or call back. It was as if once we had paid for the installation we were on our own with the website. I think it is a lot to get use to in a brief one quick visit. A follow up visit would be very helpful.

We just bought our first house. It should have been a very positive experience but because of ADT, this is becoming a nightmare. My biggest mistake was to google ADT number online. I ended up with a third party provider, Defender Security (without knowing). I got an initial quote for monthly service without a landline. I decided it was too much and said no thanks. Then, they transferred me to the sale department. I mentioned we were customer of USAA and I heard about a discount. So they gave me the "USAA" discount, which now, I know, they can't give because they are not ADT. SO I was told a certain price, which was reasonable for us, so we went ahead with it.

I recently sold my house so I called to cancel my service. I still had over a year left on my contract but I sold my house; can't help that. I was told I had to buy out my contract in order to cancel. They don't care why you have to cancel, they just want your money. I can see having to pay if you want to cancel your service because you just don't want it anymore, but I sold the house. IT IS NO LONGER MINE!! You need to change your policies in order to accommodate people who sell their house.

I have had an ADT alarm for 3 years and recently we experienced a false alarm from a defective glass breakage sensor. ADT came out to repair it at no cost but the police charged us $75 for the false alarm because they came out to investigate. No one was in the house when the alarm went off and no glass was broken. We tried to get ADT to have the charge reversed or pay for it themselves, but I was just advised that they won't do that. So, after 3 years, I am looking for another monitoring station. I am paying $456 (Cdn) a year to them and they have lost my business over $75! I even told them they were going to lose my business and they didn't care.

We have ADT SERVICE at our two homes. From installation forward, we have been extremely satisfied with ADT. Your service assistance, in person and on the phone, has been courteous and efficient. The ADT Pulse app is straight-forward and useful. In short, you're one of three companies I can recommend to anyone without hesitation. Thank you.

I wanted to reach out and tell your company about one of your representatives and the professional manner in which he displayed. Mr. ** was thoroughly committed to making my home safe. He started a job that was not up to the standards that he knew ADT required. He took the time to completely reinstall your system over three separate visits. One visit took 13 hours. He didn't place this job on anyone else. He stayed committed to finish what he begun. I'm thankful for this type of dedication when it comes to representing one's commitment in seeing that the customer is well pleased. Thank you, Mr. ** for knowing your craft and willing to display a wonderful character while working to make sure a job is well done. ADT you are fortunate to have a man such as Mr. Richard ** representing your company. I now feel more secure. Thank you.

Good service but unhappy about not receiving our gift card as promised when we signed up and unhappy we got charged for 2 months 2 days after installation and then again charged for a month the following month. So we paid for 3 months of services and only been with them for 2 months.

I'm very pleased with ADT and has been using them for 11 years now. Their customer service was excellent, very supportive and attentive whenever we've needed their help.

Over the past several months, I have had the necessity to call and speak to the Customer Service representatives. Each time, they have been courteous and knowledgeable and treated me with the utmost respect. No fear or hesitation when I need to call them... nothing like having to call other companies' CS offices! Keep up the magnificent work!

You have given me my life back!!! I am a senior citizen with a beautiful home in a once wonderful neighborhood. With the passing of older persons: my family as well, these once well-kept homes became rentals and with that came the lack of interest in maintaining a property, and a lack of respect and behavior regarding those that dwell in a living environment. My situation was not unique. Drugs were just about everywhere. The children of one of the landlords was involved in buying and selling. The people that came to the property were loud, and their language disgusting. Their treatment to me and my property were the trappings of a sick and drug-affected mind. Even to the point of telling an unrelated party that they would poison my dog.

I'm "very" pleased with my ADT services. Each contact with ADT gives me great confidence. If my alarm goes off within 1 to 3 minutes I get a callback. They always check to see if I'm safe in my home. My report of stolen yard signs was replaced fast.

Like working with ADT. Like the options I have to keep my house safe. I like the indoor cameras and the ability to check my house when I am out. Just wish they would give us more options and special prices to try their new features.

We have been very satisfied with it. The system is very user-friendly. We had a few minor glitches at first but were handled in a very timely manner. I stopped carrying the key fob because it has caused false alarms. I keep my keys in my pocket so certain ways of movement would set it off. All and all I would say it's a very dependable system.

The service person was on time, clean, knowledgeable and efficient. He answered all our questions and got the job done on his first visit. Also we were able to get the appointment the day before so that was extremely convenient.

I accidentally set off alarm by entering my exterior door to my basement when I returned home. I forgot that the alarm was set. The ADT person first called on my home phone but then on my cellphone. I entered the house and turned off the alarm while still on the cellphone with ADT.

Have never had a serious problem with your service. Minor issues have occurred and been solved quickly and any questions I have called in have been answered. However when ADT acquired Brinks, no updated signage was offered to clients. I have a Brinks sign in my front yard and decals on my windows. I would think you would want to advertise YOUR company.

Very professional service, and the system works very well, Especially the camera systems. The price can be a bit better, but I understand due to the labor involved with the installation. My one complaint would be the salesman on the phone should be more accurate with the description of the camera equipment and monitoring system.

Window sensors are too sensitive. Birds and thunderstorms set them off. Independent contractor installed them but ADT said they have better ones now. They should have been installed. I'd have to pay for an upgrade. That would be too much additional.

A customer since April 2000, my system was recently upgraded. I had to sign up for another two years. I miss the instant alarm setting. I liked the idea that if there was a problem during the night the alarm would sound without a sixty second delay.

All around professional service and system. Good for me. I would recommend ADT to everyone who needs a top notch security system. Installation and customer service is great. Can't say enough about them. Only system and company that I can knowingly recommend.

I fell in my home, pushed my emergency button, and help arrived quickly--saved my life. ADT always responds immediately. I highly recommend their security and medical emergency service. I have used their service for about 25 years and as long as they continue the good work they do, I will continue to use them.

The woman that I spoke with was friendly and efficient. Interested in helping me obtain the information I needed. Painless experience! I received the information needed within a few minutes. She also instructed me on how I could get information needed in the future by accessing the website.

I am pleased with my service. I just wish you had a senior citizen's rate. I also would like if you had a system that gives alerts for seniors who live alone. This would help also with devices that can travel when not at home.

It's been three years that I've been with ADT and they've been good.

I had (3) installers at my residence to ensure that I was completely satisfied with the installation of the new equipment. I was more than satisfied, I called the company to have excellent reviews inserted into their files. Thank you ADT.

Always pleased with your services! Quick to respond when an alert goes off. Have had your company for ten years now, your rates are very reasonable only increasing a slight bit every year, and your service is consistent in checking whenever an alarm go signaled.

We always get an immediate response and have experienced excellent communication in the event of an alarm. We have been with ADT for many years and I have recommended them to clients as well and will continue to do so.

My experience with ADT have been great, no problems with service or their response. Will continue with the service. But would like to have update system as a long time customer. At least send me some information on the newest and latest... I also would like to know how to get an extract keypad.

I am very pleased with my new system, knowing that it is providing me security that I did not have before. Everyone that I spoke with including the installers were very courteous and polite. The two installers were ready to answer any questions that I had. I do have to say, that I just got my first bill and it was higher than I expected. I thought that my bill was going to be $39.99, and I received a bill for over sixty dollars.

ADT is great. I never have a problem. They are prompt and courteous and very professional. Makes me feel safe and secure. When needed in person appointment scheduling is done quickly and technician always show up on time. You can rely on ADT always.

I have no complaints. ADT security service is good for me. I have had the service for 4 years. All communications were positive. The system is easy to manage. I feel safe having the alarm system in place. When I needed a new battery, ADT was right on it.

Because I own another house with ADT, I decided to stick with this company for my current house. The installer was very competent and encouraged me to add on window glass break monitors, etc. This did drive the installation cost up but because I have animals was probably the best answer for securing the property.

The tech was prompt, curious and informative. He was very well versed with the products and made suggestions on what would be good and what wasn't necessary. Very pleased with the product and services. Would recommend this tech and provider to anyone.

I have been with ADT since 2010. I highly recommend it. If you're looking for the best home or office security system this is it. They monitor 24/7 to keep you and your possessions safe. ADT is second to none.

You should implement a system where you should forward calls to the fire dept. due to a smoke alarm only if the customer warrants it. Three times so far the fire engines have come to my house due to the smoke alarm going off due to some burning toast or something minor like that. Or at least, you should have the ability to cancel fire dept service upon verifying from the affected customer that there is no need.

Yes I would recommend a friend or share my positive experiences with ADT. Also I have utilize the tools ADT have fortified me with. Truly I'm thankful for the protection. I hope to receive better discounts for cameras.

I have had the system for quite some time and it works well. The commercial on TV for ADT is accurate and says what it means and means what it says. I would recommend ADT to relatives and friends who would ask which security system that they should go with.

System is great and our contact/sales manager is excellent. The problem is we can't get anyone to address the credit month we were to receive. We've been billed every month and have yet to have anyone address the credit we were guaranteed.

We started out with Brinks and it eventually became ADT. We have had no problems with the system, and the phone representatives have always been helpful. The technicians that have responded to a problem (not ADT problem - telephone problem) were extremely helpful. I would recommend ADT for home security.

I feel confident that our home is secure with ADT. I like being able to check whether it is armed with my cell phone. That is reassuring, especially when out of town. They are quick to call when the alarm is set off and I like getting an email report of that.

My smoke alarms are out of my reach so when one of ADT's was getting low, I asked for someone to come out to change it. It sounds like a simple, even silly problem but it can become a nuisance when the constant beeping starts! He did a good job.

I think ADT is a good security system. I got no problem with it but I just got one question in case the system breaks. Who should I call? I did not get a calling card or a phone number who or where to call. Can you please provide me a phone number.

Worst billing dept. Ever. During install they charged credit card and promised it would not be used for monthly service... they lied and charged credit card for monthly payment. I contacted and canceled this, and asked for monthly bill. I have yet, to receive a monthly statement. Thanks to new microchip card, old card canceled and they can't charge my card no more. Still have not received a statement.

ADT has done a great job in keeping my family feeling safe. Alarm response time is always at a fast pace. And service is always with a smile. We greatly appreciate ADT's services. Thank you for all you do to keep us safe.

The young man that installed our fire/smoke alarm was very courteous and knowledgeable about the installation. He helped me determine best place to put my alarms. He was quick and neat...and made sure that everything was working properly. Also the young man that installed the outside camera did a great job... He made sure that I could see most of the front porch and driveway...which was what I needed since packages have disappeared from the porch.

We do appreciate having the home ADT service as one never knows when one might fall and have to use that part of it. I like the house doors and windows when we are not home. The price is very reasonable. The price is better than any of the ones we've had in the past. Am really pleased with this set up. Thanks.

System works great. ADT very informative and cooperative in identifying problem. Get calls for trouble alerts and company does come to my home to resolve the issue. When I get some money I'm going to order the Pulse system so that I can see/view my premises when I am away from home, and can see what's going on there as well.

When I set my security when I'm home I feel safe knowing that if anyone tried to get in, the alarm will go off and I can call for help. When I set it for the night, I know that the movement of someone will trigger the alarm and the police will be sent.

I am 78 years old. Besides El Paso, TX I have owned and resided in homes in South TX Rio Grande Valley, San Antonio, TX, Miami, Washington DC, Detroit, Chicago and San Diego CA. Also lived and worked in seven (7) countries in Latin America over a 25 years time period. I have mostly had and continue to own and operate ADT. Since age 21, I have been a Municipal Police Officer, Border Patrol Agent, Intelligence Agent and DEA Agent. I know about Security. I highly value your product and have mostly had ADT. You guys have a good product and you well service your contracts. Thank you.

Two smoke detectors were installed. The service was done in a timely manner. The technician was professional and courteous. All questions were answered and new devices were tested. I was pleased with the service and will recommend ADT to others.

I am extremely satisfied with the security services that ADT is providing to me on a day-to-day basis for over five years. I completely trust ADT and would like publicly acknowledge the fact that I can depend on ADT to protect me and my family members. Thank you very much to each staff member at the ADT Customer Service Department. You are working very diligently in giving me a peace of mind. :-).

We feel very secure with our new system. Setup was fast and flawless. Service was great. We made the right choice using ADT. I wish they would have given us two fobs. But we will have to purchase an additional fob if we want.

The website is very user friendly. When I've had an occasion to call, the folks on that end are professional, knowledgeable and friendly. Would I recommend ADT to friends and family, YES!!! I will keep ADT all the days of my life. :-) Safe and Secure is how everyone should feel.

I accidently set off the fire (panic) alarm one day while dusting. I stopped it but not before the fire department was notified. I did not hear my phone. After apologizing and telling the fireman it was an accident, I called ADT back. I was very satisfied and impressed with the speedy response but embarrassed.

I'm a senior citizen and I am glad I'm an ADT customer. ADT provides excellent service and the cost is very reasonable. My wife and I now feel secure in our home, after a home break-in, and before we got ADT service. Getting ADT was a good decision that my wife and I could finally agree on something.

The Agent was very cordial and polite. She was able to answer my questions. She was able to input my new information and rectify my account. She was patient and friendly. She asked if there was anything else she could assist me with. I appreciate great customer service. Thank you.

Always before the security company wanted to know almost to the minute when we were leaving and returning. Wanted to know if anyone was going to be in the house while we were gone. Wanted to review our contact people. Always asked if they should call the police first or our #1 contact person. None of these questions were asked. I feel a bit less secure.

ADT called to verify that our smoke alarm had gone off several times in a period of 2-3 months. Each time we had called in to say we were fine and no need to send the fire department. However, after the 3rd or 4th call, someone from ADT called to see if there was a problem that kept tripping the alarm. The woman on the phone laughed and was sympathetic when I told her the only problem was a teenager learning to cook who got the oil in the frying pan too hot on several occasions. I appreciated her sense of humor and understanding!

The consultant was very knowledgeable and friendly. Very patient and engaging. I was quite satisfied. The questions were intelligent and precise. And the solution offered worked for all. This company is really experienced and definitely a leader in the industry.

Couple nights ago we had an incident in our house. The alarm went off. The respond from ADT was fast. I was surprised they stayed on the phone with my wife until police arrived. I appreciate their service. I will recommend it ADT to anybody.

Getting ADT has been the best thing we have done. When we go to bed at night we feel safer knowing if someone tries to get in, that the alarm is on, and will go off. We not only we will hear it, but we will get a call from the company asking us if we are all right. Knowing someone is right there is important to us.

We were in Albuquerque and we had a special agent gone bad who said he was going to kill me. ADT was set up by the government to protect me from this guy. He only got 10 years. So then I decided to keep it when I moved. At some point, we were also traveling a lot but we don’t travel that much these days, but when we do, we use ADT. The only problem we had was we have an architect house and we’re sitting on a lot of clay and the moisture changes. The house tilts a little bit this side or the other way, so we had to disable the front door alarm because of the shifting. However, because the motion detector covers that area, we don’t really need that front door alarm, so we’re good. But, at one point the camera was on but we could not get in to check online.

I called ADT Support about the terrible, blurred picture quality from one of my outdoor cameras. They immediately set up a Technician Appointment at my convenience. The technician arrived at the appointed time and immediately diagnosed the problem---water had gotten into an improperly installed camera. He rapidly replaced it and my ADT Security System was back in business. The technician was not only super competent, but very personable as well.

I am completely satisfied with the outcome concerning my ADT alarm. Representative was very courteous and knowledgeable. My concerns were taken care of in a very professional manner. I would recommend ADT to my friends and family. Thank you for your service.

ADT is one of the best Security Systems companies on the market. They always notify me via phone calls (home and cell) as well as e-mail whenever they believe there is an unauthorized entry on the premise. If you didn't authorized anyone to enter the premise and the alarm went off, ADT would immediately notify the police on your behalf. In addition, they're extremely reliable whenever services are required.

Like any relationship, there are bumpy times. While we did end up with some initial installation issues (an electrical line was drilled through), ADT was always in close communication with us and everything was taken care of, even better than before. We had originally gone through a third-party provider, but this time we had direct contact with ADT. Our old ADT system was dated but our new system is amazing, especially the ADT Pulse system that allows us to manage the system remotely as well as use a web cam to keep an eye on things.

I am not happy that I was told that I did not have a back-up plan for any service calls of $7.00. I was never told about the plan and I have had ADT for many many years. I was charged $86.00 for a service call for a new battery. The man was only here for about 20 minutes. This is so wrong. I would like to continue my service but not if you have more secret services. NO THANKS. I will go with someone else's plan for security.

I read all the bad reviews on poor customer service, however still gave them the opportunity. I have to say they do have great sales people offering services and promises they can't provide. Signed a contract for an specific amount, and I just got a revised contract and invoice for a different amount, of course everything after the 3-day cancellation. I have made 13 calls in 3 weeks and no resolution. I read about bad customer service, but never imagine how bad.

Experience and knowledgeable. I have no problems with the system. I feel real secure away from home and at home. Less stress. ADT is a great security company. I have suggest your company to neighbors who might want to invest in a great secure system.

ADT just notified us that the monthly charge would be increasing. ADT already charges more than other companies that provide the same service in this area. Even ADT charges new customers less than us old customers. One company in this area is offering cellular connection to their alarm center so if bad people cut the landline, the alarm system still works. We are thinking about leaving ADT for the better service at a lower price.

I am and have been pleased with my service from ADT. I had a malfunction of a light on my keypad. The phone staff was very courteous when I called about the problem. Bryron arrived within the time specified and was very friendly and courteous. It required 2 trips but the problem was solved.

It is difficult to know who to call. Which number I need. Pulse I thought also was with ADT but it is a different number and contact. Don't know who to call to test system. Don't feel that was covered very well when monitor was set up.

Customer support is very good. Since I have had the system installed it has operated fine. Although now they offer a wireless camera with the offer so they should offer a discount for existing customers for the addition of the camera I wanted.

My housekeeper set off the burglar alarm. She panicked and kept hitting the code until you turned off the alarm later. Thank you for calling my daughter who knew that it was probably the housekeeper. The housekeeper had called me as she knew she had caused a problem. I am out of state at present so calling my daughter was the right thing to do. Thank you.

All of my contacts with ADT have resolved the issues that I have encountered within a few minutes. That is why I like ADT. No hassle, resolve the issue. The CSR assesses the problem and presents a solution which is usually correct the first time. Thank you ADT.

We've had two false alarms caused by food left in the oven and then charred when the oven was heated later for cooking. In both instances, the reaction time to the alarm going off and the call to the house was extremely prompt. The second instance even involved a follow-up call to the secondary phone. Again, extremely prompt. Operators were always courteous and professional in their dealings.

Jim ** was an excellent person. He arrived on time, explained what he was going to do, then did it, tested it, showed me how everything worked and followed up with having me work the system to make sure I had no concerns - A Truly great experience. Thanks.

Efficient handling with one exception. If a phoned alarm goes to a voicemail because someone misses being able to pick up the call within seconds, one should be able to call back IMMEDIATELY and talk to a live person directly without minutes of apprehension while on waiting on hold going through a menu of options such as "Is your alarm going off now?"

I had to wait 10 days for new batteries. During this period of time my security system was going off. I did not receive any good help during this waiting period. The representatives who contacted me were not able to give me instructions on what to do during this waiting period.

The phone rang before I could even turn the alarm off!! Police were in the area and came before I hung up the phone, doesn't get much better than that. Although I felt really bad to have created such an ordeal it is good to know that ADT is definitely monitoring my home. I have been a customer since purchasing my home in 2008 and this was my first experience with alarms going off so I am impressed.

I am a new customer to ADT. I am very pleased with the service. I feel safer knowing I can check in with the camera in my home. Although after I upgraded my Iphone they showed me a much more sophisticated security system. You could see multiple areas for security. I do not know the comparable prices though. Thank you.

The company gives excellent service, and the employee that came to my house to solve the problems was very knowledgeable and fast, and taught me many things that I had no idea about. I learned a lot from him and I'm able to enjoy my safety with ADT.

I received a late notice even those I have EasyPay and the associate said it was a mistake on ADT's part and it was resolved immediately with no late charges. Not sure why it happened but it was handled quickly and efficiently. I love ADT and all their products.

Fire alarm went off just before Christmas. I knew my wife was home cooking and baking. So when ADT tech calls to advise of the fire alarm he held on the line till I could verify all was well. Tech rep was patient and courteous. One more reason we love our ADT!

ADT keeps me feeling safe and secure all day and all night - who could ask for more? I'd like to add more, but this is all I can say as it is all that I need to say! ADT is super for all, especially those who live alone - knowing that just a push of a button will bring help is so satisfying - KEEP UP THE GOOD WORK, CHAPS! :-)

Looking into wireless upgrades will consider after income tax season. We are retired and on fixed income so we will have to weigh all options before we can make a decision. We are wanting to get rid of our current land line, it no longer is cost effective but must have an upgrade for alarm to work properly???

The technician who installed our system was excellent with the installation, the overview of the system and the workings of the system. Our new system has worked without a flaw. We wish we had ADT instead of our prior system.

After talking with representative, I was informed rate increase wasn't necessary. The rep was very well informed. She showed regret and assured me that I would not have a rate increase. She came on the phone very nice. She ask to excuse herself when put me on hold. When she returned on the phone she thanked me for holding.

ADT responds very quickly, and everything is running smoothly that I hardly ever talk or see anybody, which is good. Their sales team was very knowledgeable. I'm thoroughly satisfied with everything.

Service tech was on time at appointment times. Called first which was appreciated. Was very knowledgeable about the system and found problem immediately. Replaced sensor which was faulty very neat and clean with his work. A definite positive representative of your company. I only wish all service people from other companies were like your tech who came here.

It's hard to give just 1 rating of my experience. The system keeps me safe, the alarm works, etc., so I can't complain. But when it comes to execution, system setup, the hardware, there are a lot of glitches, problems, and recurring issues that come up.

We are very satisfied with ADT. Hemet crime has gotten bad. It is nice to know we have an alarm system from ADT. We are even contacted when there is an electrical problem in our area. Once our system kept beeping because something was going on with the electricity in our neighborhood. It just made me relieved to know ADT was aware. So, thank you for making us feel safe.

ADT has been around for years and great quick service. This is a great service. I feel safe at night sleeping safe while away from home. I have access from my phone easy. Recommend to any interested in alarm systems. I will and have recommended to friends.

We are very pleased with our ADT home security system. Installation was completed in a timely manner and done so very professionally and efficiently. We use our system diligently and find it very simple and user-friendly. We would absolutely recommend ADT to friends and family to help provide peace of mind regarding safety and comfort while at home or away from home.

Rely on the system, easy to install new devices and app/online settings, helpful customer support, immediate & active response on alarms. 3 years term could be an issue, however I'm very pleased with the service. Be sure you have a good internet provider.

I'm very satisfied with the service. Know about them because one of my relatives use the service for over 6 years without any problem. I will definitely highly recommend this service to my friends. If you are looking for a security system this is the one.

A couple of years back, our home had a attempted burglary at 4:20 am... They cut the screen and jimmied the small window enough to reach inside and unlock the deadbolt and regular lock. Opened the back door only inches before the LOUD alarm went off. They left pronto, and me in my haste ran to turn the alarm off, yes turn it off, then went to see what was happening in the laundry room. All wrong, should have left the alarm blaring and had ADT call the police. The police were only houses away since this guy had hit a few houses in our development already.

I've been an ADT customer for many years and have recommended ADT to my daughter so she could also share my experience. I rely on ADT's reliable services to answer all my questions. Thank you ADT, my constant companion for all the years!

No problems. Tech was very good. My alarm went off by accident and was taken care of before I even called. The next time I had to change our batteries on smoke alarm. They took me offline as not to have fire dept here. Put back online no problem. Tech very good.

ADT is a consistent performer in home security and alarm services. The equipment is dependable and with the app, Pulse, the use of the system is very convenient from any location. The response of the monitoring center is prompt, reliable and courteous.

Works fine. Had an incident where the alarm was set off, but we think it was probably our pet. Response to the alarm was great. Thanks. The Police responded very promptly and my daughter was alerted also. We are greatly pleased with the system. Hope to have it for a long time.

We recently had an issue with a window sensor that showed trouble. ADT quickly notified us of the problem and scheduled a technician to replace the sensor.

I never had problems and if a alarm is activated they respond fast to find out what is going on and if I need to ask questions they seem to have the answers I need and I like that they send a review on the e mail Aloha Allen.

This is one of the best security systems we have ever had. When the installer arrived showed me his ID and advised me what he was installing. Explained the system and showed me how to work the keyboard. Very satisfied with service and price.

We have had our account with ADT for over 13 years and are happy with the service. The pricing over this time has however jumped which is the only downfall. We are on a quarterly billing plan, when we first signed up it was under $100 quarterly, it is now over $150.

I am happy with my equipment and installation. There's one scenario I was very surprised the day of my installation. I was given a quote on the phone and any questions I had I was told the installer would be able to answer concerning my particular residence. I didn't know anything about a price change other than the one I was quoted on the phone. I never had any indication that the monthly fee was more than $30 in the equipment was $2,000. I was never told I had to spend any money on the equipment until I was asked for the payment.

System very easy to use. Sometimes I forget to disarm the system when I open up the garage door. The monitoring center usually calls to ensure that everything is okay. They are very polite when they call. I let them know that I want this listed as a test.

Spoke with a gentleman named Ernest and he was very cordial and helpful. I am 81 and I advised him I have a hearing impairment and he spoke clearly and courteously. I always appreciate the phone friendly assistance and continued service from ADT.

I couldn't be happier with the service but especially the tech that installed the unit. My 86 year old mother lives with me and he took the time it needed to explain the entire process to her several times. Thank you!

We have had nothing but great service and customer service. We are happy with all the assistance we have received! Any technical issues or help we have needed has been done quickly and effectively. I would recommend them to anyone interested in getting a security system.

We have had security system for over 35 years, first was McCane-Sondock which was purchased by ADT. ADT did upgrade the equipment when they took over and have been State-of-The-Art ever since. Very very pleased with all aspects of ADT.

I feel safe with the System; I have more so now that they broke into my barn and stole better than 5,000.00 dollars in tools and a lots of other things that was Aug. 30, 2014. Thank You ADT. IF you need them just pick up your Phone them to tell them what you need and they will come out right away and fix it if need be Great Group of folks to work with.

I live in the country where it's almost impossible to receive any kind of service, but to my amazement ADT Security came through for my family. I love the system and the quick response time I would recommend this security system to anyone who is looking for something simple to set and amazing service. Thanks so much for always being there in our time of need. The L's in Ar.

Had never changed battery. Called and spoke to such a nice ADT rep who assisted me & gave me perfectly simple instructions on changing the battery. Great job! I have always been pleased with my experiences when contacting ADT. Always make me feel safe in my home!

Overall I felt I had exceptional service. First I called to learn more and a representative was gladly able to assist me. Then I made my appointment. One downfall for me was having to pay the $105.00 up front to hold the appointment but I was informed that-I could do a rebate. Well they don't tell you is that you need to send in proof of your system along with a 4.95 money order before a certain time frame in order to get your 100.00 visa. For me this is too complicated. It should be easier than this as money doesn't come easily today.

I love the security and sense of ease knowing I have ADT there to protect my family if it's ever needed. I have set the alarm and forgot it about to then open a door and it go off. Lesson learned because panic mode sets in even to just quickly shut it off. I love the ease of checking my phone when a door chimes to see which door is open.

Was told I'd receive a visa $100 credit card when I signed up, never got it, service is good but will not renew when my contract is up. Support has been good. I think the price per month is too high compared to other similar companies.

The technician was courteous and very willing to answer questions. He corrected the problem and find found another one. I almost just delegated this but because the technician was so good I felt it was unfair to him not to send it.

I feel a lot better and safer with my alarm and I would for sure recommend it to my family and friends. Your people are very nice and helpful when I accidently push the wrong button on the key. I wouldn't be without it either and I hope the price stays the same because I am on a fixed income.

After 30 days it's yours, no matter what they promise you (was told 6 months to get refund). Good luck getting additional devices (smoke detectors) installed or changes afterwards. Tech just driving to your home is $180+. Now waiting patiently for my 2 yr contract to expire. Buyer beware, read the fine print.

I've been using ADT for 14 years. My interactions with their reps have been fine that’s why we have them for that long.

I decided to write this review after getting nowhere with Customer service and the management team. I recently moved and transferred services, which I thought was the easiest thing to do. However I was given the runaround, had to miss work for four days and ended up having a system that was faulty and caused three sleepless nights. The week ending December of 2016 I called to have services transferred to my new location. Everything on the phone went smoothly but the day of the installation no one showed up. I did not get a phone call that ADT cancelled all appointments due to the weather being bad in Georgia. I had to call in to hear about the change and for a representative to inform me that someone would call me to reschedule. My initial appointment was for Friday the 6th, 2017. It was now Tuesday the 10th and still no one called to reschedule. I had to call back in myself to set another appointment.

I bought and paid for an ADT home alarm 6 years ago, paid my monthly monitoring up until I retired, now my console keeps beeping telling me that the "phone is deactivated". I called ADT and they attempted to help me fix it. HERE IS THEIR FIX "please unplug your battery, now unplug the power cord. OK IT WON'T BEEP ANY LONGER." ARE YOU KIDDING ME??? They say the only way to stop the beeping is to sign up for monitoring. Are you kidding me??? I want to just use the alarm to secure my home. I can't afford monitoring as I retired and need to cut my expenses. This is BS. Please give me the fix to allow me the use of the alarm.

I've got window sensors, door sensors and motion sensors under my house from ADT. The products and the services are very good. The sales reps and the technician that we dealt with were very professional and friendly. I'm very satisfied with ADT, with everybody associated with the company and with their product. However, their advertisement was misleading. They advertised $29.99 a month for their monitoring service and I wind up paying $50 a month, which is excessive. And it cost me $2,700 to have the system installed. I did it because my house had been broken into. Had I researched before I bought it, I would've gone with SimpliSafe which offers monthly monitoring for $15 and their product's price is not nearly as high.

We've had ADT for as long as we've lived up here. Everything’s been fine and we're pretty satisfied with them.

I have ADT's wireless system, so I won’t have to use the hard telephone line. I also got a camera system. I can record my home using my telephone app and I can look into my house while I'm not home. So far, I haven’t had any problems with them. In fact, I just upgraded to their new wireless system a couple of months ago. However, I didn't like how I got solicited to upgrade. They called and asked me for a $100 to upgrade my system. Then within two weeks, they send me the paper and it says it’s a free upgrade. But they compromised and gave me $60 back. Other than that, everything was cool. Their installer would let me know everything he was doing when he was hooking stuff up. So far, it’s been a wonderful experience and everything’s working out fine. It’s a very reliable service and I enjoy it.

My parents have had ADT "Life Alert" type of service at their house for approximately 9 months. My dad died in early November 2016. I've tried to cancel multiple times since. November 8 - initial cancel, was told it would take effect at end of billing cycle. December 6 - called again, operator "didn't understand" why it hadn't been cancelled and cancelled it again.

We were talking about getting a security system for some years now. My neighbor has ADT and although he doesn't use it all the time, he was happy with it. I did a little research on ADT and their price was right. The installer was a nice young guy and he was terrific. He set everything up, cleaned afterwards and everything was done within an hour. It's an easy system to use and we like it. On the other hand, I still haven't received the debit card that was part of the deal. I called them and I've learned that it may have been a glitch in the system. They said they sent me an email with a form I had to fill out in order to get that but I never received it. It was taken care of yesterday and I mailed it to them. Other than that, I'd recommend ADT.

We have been broken into twice. Neither time has the alarm gone off. They bill me each month but have installed little more than a noise maker. They randomly bill me for false alarms, so many that the police sent me a letter stating they won't even respond to the alarm unless I call them personally. Only once have I even been notified of these alarms yet they keep on billing me. After the most recent break-in I call to inquire as to why the alarm didn't go off at all. After a 20 minute phone call they conclude the alarm didn't go off. I lost it on the guy and said "I ** know that, I just told you that, I'm calling you to find out WHY!?" After a couple weeks they managed to send a technician out who couldn't identify any problems, yet they keep on billing me.

The ADT people we spoke with were very helpful and informative. They gave us what we wanted and the guy who came out to install it was great. He was very professional, did it really quick and didn't make a mess. I have already recommended ADT.

Was satisfied with the work I received. My husband was a little upset because we had to spend money that we did not expect, but overall, we are happy with our new alarm service, until now. I'll have to wait and see...

The ADT reps were knowledgeable and pleasant to deal with. Thank God, I have yet to have them respond to an alarm. The key fobs and the app on the phone work fine. I can access my system via my phone from any location, which I love. It was raining really hard the other day so instead of waiting till I got to my door to disarm the system, I did it when I was around the corner from the house on my phone. However, I have yet to receive the $99 gift card that I was supposed to get as a promotional plan. I’m not getting the paperwork from ADT that I needed to submit to get it. So other than that, which is minor, everything is fine as far as the system, its operation and ease of use.

Had ADT alarm system for 20 plus years. Was having issues with the system not working properly. ADT would not send out a repair technician. Blamed the problem on Bell. Bell technicians were out several times and said the problem was not theirs and that ADT would have to fix it. Bell technician told me if they came out again for the same problem they would have to charge me. After a few months ADT disconnected my service without my knowledge. They said they sent me a registered letter (which I did not receive) and they will not show me proof they sent out a registered letter. Manager will not return my calls. Left him 2 voicemails. Just when I needed this service the most ADT has failed me! After 20 plus years of bills being paid on time through direct deposit, not a payment was missed or late - not one!

I has ADT for more than 2 year. For about one year ADT was not monitoring my house. When I discover the problem I call to alert the company, but nothing was done. In about 4 months later I blocked my automatic payment and now ADT is charging me $565 for termination Fee and harassing me that they are going to destroy my credit. I called the customer service from ADT, but nothing was resolved. I need your help, because I am not ready to pay for service not provided.

I called over a month ago when I knew our financial situation was not going to improve anytime soon and asked if there was anyway to put my account on hold or anyway to get caught up so that we didn't continue to accrue fees. Not only did they refuse to help, they kept trying to get me to set up a payment when I continued to explain that we can pay our large monthly balance of $50, but not the $100 we were behind on. After receiving no help, I began receiving MULTIPLE calls a day from ADT most of which put ME on hold when I answered! After finally answering to a real person, she was rude, continually interrupted me and refused to help until I paid at least $100 which we CAN'T AFFORD!

Talking to ADT's reps has been fine and their technicians have been professional and courteous. Since the system's installation, I've had peace of mind that's why I put in the security too. I would recommend them.

The service representative on the telephone was very helpful and worked well with me to schedule installation ASAP. The technicians who installed my system did a great job explaining additional services and on ensuring that I understood completely how my system worked - both the main control but also the remote, the beside control and both the website and app. I felt very comfortable with the installers and they were very personable as well as professional.

I got cameras put in and ADT's installation team did a good job. I'm overall satisfied and I've had other people go to them.

Service was okay, but they make it impossible to cancel service. You have to call a specific phone number in order to cancel. No possibility of email, or online chat. I called several times, holding each time for over 30 minutes. Finally had to call my credit card company to dispute charges and get it stopped that way.

My niece has ADT and told me that I should change to ADT. When I had to call, their reps were very good and able to answer my questions. I definitely have less worries and more peace of mind now that I have ADT. I feel safer.

We had the motion detection and doors included in our service package and it works fine. However, the installation team spent hours putting it in. Then they didn't have the parts that they were supposed to put in so we had to have them come back out and redo some of it. It was the installer's first time doing it and their company had just started working with ADT. Finally, they got somebody out here who understood what was going on.

They were excellent. The service rep went out of her way to make sure a system design was correct to meet my needs. She helped me to determine the best location for sensors and made sure the system worked perfect before leaving.

We have been long time customers and have recommended your service to everyone who have asked. We appreciate our service and the years have gone uneventful, thanks to the alarm system. We only had one attempt since we have had ADT, which paid for itself right then! My question is if there is a discounted rate for long time customers. I see ads all the time for a rate way less than what we pay each month, $50.99. After 5 or 10 years with your company, I would think, would constitute a discounted price. :(

We got the alarm system and we're very pleased with the service so far. The gentleman that came to install everything was very polite and excellent. We couldn't have asked for a better person.

ADT was the easiest to do at the time so we went with them. So far, I've been pleased with my experience with them. In fact, I got one of my neighbors have it put in his place. Im very satisfied overall.

A friend visited me over the past weekend. He installed ADT security systems for 6 years and he told me all my door sensors were installed incorrectly. The large, heavier piece is supposed to be installed on door molding/frame and small part on the door. Opening and closing of the door will inevitably shake the large, heavier piece loose. My first door sensor malfunctioned 28 days after install. Now I am within 7 days of the end of 90 days and any future calls to fix system will cost me a service call.

The installer was very friendly and knowledgeable. It took a long time to get the service in but only because my building walls are mostly concrete. However he made sure the service was working before he left, and he did explain all the additional options that were available for purchase.

NEW CUSTOMERS' SPECIAL HOME SECURITY STARTING AT $28.99/MO. Get to my house and tells me my system will cost $2000. Was not able to get anything that was advertised on the flyer. Plus when I look into my checking account I am charged $58.00 for monitoring, this was not at all discussed. I would not pay over $30 for monitoring as that is not the going rate. Customer service is awful. They deal with at least two affiliates, so they constantly are passing you around to other people to help with problem. Spent an hour on phone and still unable to get rate changed. Very disappointed in their poor business practices. Now stuck with them for 3 years. Don't want others to make the same mistake. Go with another company that is honest and have their customers' best interest at heart and not their bottom line.

I've been an ADT user for many years now. Way back down, their name just got me. I also talked to other people and they liked it so I went with them. I've had one or two upgrades and I have absolutely no problem with their installers.

We've had ADT before, so we called them and said that we wanted it again. We're glad to have it. The customer service reps were very good. Then the device we have now is the easiest one to use, which we really like.

Jason was amazing! He was very informative and gave me all of my options when it came to choosing the right equipment to protect my home. He walked me through how to use everything and was extremely professional while installing. I would definitely recommend your services to a friend.

We've had ADT for over 20 years and recently, we had some cameras and all sorts of stuff installed by them. The customer service and sales representatives were good. Then the installers who came out were fabulous and wonderful, except that I ended up getting charged more than I was quoted so that was a little problem. But everything else was great.

My ADT service package includes the alarm system but it's not hooked to any camera. I'm happy with the service and I have no complaints. The sales reps gave me what I wanted. The installation team that came was polite and showed me everything and helped me out with things I needed to know. It's been an awesome experience and I'm pleased.

I love ADT and I'm very happy with it. It does what I want. Our ADT package has several services, and I have a nice box that I only lock and unlock. I don’t use any of the five various switches that are on it. At one time, the alarm got ringing and after we tried to resolve the issue and everything is quiet and I was sitting down here in my TV room, there was a lady sheriff prowling around in my front yard. She came out here to check on things because I just called my emergency contact people. It was kind of entertaining more than anything.

The service tech. was very polite, knowledgeable and helpful with suggestions on where to place sensors and which ones would work best for my home. The sales rep. had suggested a particular sensor for my garage but the service tech. did not think it was a good idea due to how hot the weather can get in my area which could lead to false alarms.

Customer Services seems to be responsive and always courteous. I considered other security alarm companies, but ADT has been in business a long and has a good reputation. That's all that needs to be said. If you want a responsive and always courteous alarm company, choose ADT. I considered other security alarm companies.

I would recommend ADT to a friend. We had problems and the ADT people came over and corrected it. I really like their services.

Salesman/technician arrived at 300 pm and left at 12:30 am. He spent 2.5 hrs trying to sell us on things we didn't need or want. He reduced the price several times but with no success. He was not very happy that he could not sell. There is no way that I would stick this salesman on any of my friends or neighbors. I view this trick as nothing more than a 'bait and switch' operation. The salesman did suggest that as far as security was concerned we ought to buy a gun. Maybe I will.

This company is the worst company I have ever dealt with. I was out of contract and purchased in full a camera system. The sales guy said there was no extension of contract, but yet they put us in an additional contract just for buying in full the camera system. We settled the account and they still bill us, we have lost thousands of dollars. We call with no resolve, get transferred from place to place with no resolve. I'm going to sue them to get our money back. There is much better services out there, don't believe any good reviews. I own a business and there are plenty of reputation repair and review services to make the illusion they are a good company. I REPEAT, IF YOU ARE A BUSINESS OWNER DO NOT USE ADT, AGAIN DO NOT USE ADT, DO NOT USE ADT.

I Love our home security, and the company do a great job on keeping me up to date on the latest news. Thanks for being there for us. When people ask me about security, I always recommend to ADT since we had a such a great experience. I will looking further into more security with your company in the near future.

Originally, I had the service plan where in addition to my monthly monitoring, I also pay for service if anything breaks. ADT used to come and check the system once a year and if batteries were low or worn-out, they'd put new ones and everything was fine. But then they cut that service out. They said they'll service the system if something breaks down, but are no longer going to do a checking to monitor as well. The consumer is not aware of where the batteries are or how to go up on ladders and change them. Now we just wait until the battery goes dead and some alarm goes, and that's no good.

This is questionable and subpar service in several respects: Installer did not show up the first day I scheduled them. A manager called and offered me a $150 gift card for the inconvenience. Later I was told that I would only be given a $50 card on top of the $100 card ADT already had offered me. DEFENDERS simply did not honor their own offer.

Our system was installed when the house was built and progressively ended up with ADT. My fire alarm company was bought out by ADT. I'm extremely satisfied with their service. They monitor well and they call when there are alarms.