ADT Reviews

I was an ADT customer and had been for many years. However when I moved out of our main house, I ended up going through another vendor that ADT contracts with named Defender and didn't realize it. When my contract with them finally expired, I called ADT direct since I wanted to make sure that I was only dealing directly with ADT. I explained that I would be moving in approximately 2 months depending on how long it took my place to sell but I didn't want to wait and not have any security alarm protection.

We were with ADT years ago. We quit them and went to Brink's but they bought out Brink's. So far, the services are okay, but we have to have a certificate in order to receive the deduction for our insurance billing. On that certificate it needs to say that we have wireless which we do. However that is not provided by ADT and they have something else that's on there. And every year it gets to be an issue. Every year I write ADT and every year I put it on a questionnaire but nothing ever gets resolved.

We got Brinks a long time ago. Then they said I'm now with ADT and we have stayed that way. The installers were good people and knew what they were doing. Also, they have good reaction time and are very attentive. I've made mistakes on getting out of the house and they call right back to let me know that the alarm went off.

After over 10 years of being a customer with ADT, I called to cancel service because I am moving. They mailed me the last bill and charged me for an additional month of service after I had cancelled & moved. I called ADT & they said this is their "company policy" to charge for one month after cancellation date. What a rip off!! I will never use them again.

ADT customer for many years. At the beginning of February I called ADT to get 3 more sensors installed due to my house's renovation. While on the phone they quoted me $ 400 for the installation which, in my opinion it was outrageous. So I decided to cancel their service (I do not have a contract with them) and to contact a different alarm company.

I have been an ADT customer for many years and have had some issues with them but remained a customer of theirs. Recently, I contacted them to update my control panel. I was interested in the mobile touch pad. Upon speaking with Jonathan, he set up and order an installation for me which was suppose to take place tomorrow 2/17. I had some easy question and called today to speak with a representative. Well the first representative could not answer my question (I asked if my new panel will have the remote key fobs with it) he transferred me to another rep. Upon speaking with that rep, I come to find out that the control panel I was supposed to have installed was not the one I wanted. In addition, I was being charged $50.00 for a bracket I didn't even need and $59.00 install fee.

Bottom line: I was lied to from the beginning, and at every turn of this debacle, by every ADT employee I spoke with, bar none. I would never have started service if I knew ADT would not let me move the $1400 in equipment that I was promised would move with me, nor would I have started service if I knew ADT would force a new, extended contract when we moved.

Service installation by Technician Jorge was great. He was patient during a whole day project, explained everything in detail and was of uber assistance! He took pride in his work and did everything neatly and was not trying to do his job sloppily. Thank you ADT. We are glad we have you.

ADT is excellent and we're very happy with them as our security system. We've had them for so long. Anytime we've had a problem, they've been very helpful. I've screwed up turning it on a couple of times and they call and get me squared away. We used to go to Arkansas and that was the only time we would put it on. But then we had break-ins in Brookfield, our very nice suburban area, so we put it on every time we leave and even at night. ADT is a sense of security for us. We've not had any problems with people breaking in.

ADT assigned Technical Support with Defenders, Inc. DBA Protect and scheduled an installation of their alarm security system in our business, which is a church. The installation was never installed correctly & our telephones are not workable due to incorrect installation of the alarm systems lines. Per our phone provider. Manny came out immediately and doubled check the phone lines & stated, have we had an alarm system installed recently. The answer was yes on 11/16/16. He stated, that it appears the alarm system lines are interfering with our phone lines. He suggested to call ADT and request a monitoring Service Tests to check their lines to see if they are ran correctly, which we did on 1/26/17. The results were the alarm system is not working at all.

ADT equipment upgrade installation compromised use of bathroom receptacle (now unusable for hair dryers), it resulted in bathroom not being to code requirements. No longer complies with NEC code nor OSHA Standards. Existing required GCFI outlet was compromised.

I had ADT when I was in Maryland about a year ago before we moved to North Carolina. My experience in signing up with them and my interactions with their reps have been great. And anytime I had to call for anything, they’ve really been great in getting me squared away. They’ve come and they've taken care of whatever needed to be taken care of. ADT is a great service and they're great to work with.

December 2016, I upgraded my current ADT service to include an outdoor camera after a few packages was stolen at my front door. I paid over $200 for the upgrade. A technician comes the following week and installs a "Ring" video doorbell. I was surprised to see that they were installing a proprietary product. The sales department did not mention that when I placed the order. The installer told me that ADT would have access to recorded video if it should ever be needed by law enforcement. They NEVER said I had to pay Ring after the first 30 days $30 a year or $3 a month for video recording! To keep my bill affordable the sales rep up-sold me (while doing the install) on a hub and dimmer switch and an additional indoor camera. None of which work consistently. Ring disconnected my video recording after 30 days.

In December of 2015 I started a small tax preparation business that's only open from December until April. Knowing there would be sensitive information in the office, I decided to get a security system for the office. I ended up calling the first company that came up on the search engine which was ADT Security. Within a couple of days they sent a sales rep out to our office to go over their different plans. The rep made me feel so comfortable, not knowing it was a set up to later be lied to. I was told by the sales rep that I was only agreeing to a 36 month price lock but I could cancel at any time without an penalties.

I was given misleading information when I called. This was verified by a manager who listened to the recorded messages. Repeated calls to the company have resulted in runarounds by several different people. I still have not had resolution 6 weeks later. My calls are not returned. I thought I was contracting with ADT and then was told Defenders was the company on record for the first 3 months. Several newspaper and flyer ads gave different phone numbers and different information about equipment. I left a good alarm company for a very bad one.

I've had ADT for years. Their reps call when the alarm goes off and they send the police when I don't answer the phone. They're excellent and I'm very happy with the service. The system always works and I don't plan on switching.

I have had ADT for around 12 years and have been ok with the service except customer service people and a incident a little while ago. First any time I have spoken to CS every one have has been unfriendly and I had to beg for help. Anybody can say whatever they want. The most recent thing is my DVR crapped out so they replaced with a very cheap and no remote and very loud fan with no remote. No instruction manual or any documentation. I asked and got a appointment for the cheap DVR and problems of using my security system to go back and view things. They called ahead of time and said the DVR I got is it. Asked for a manager, said that is the DVR and that's it... I also have warranty. Not satisfied.

I've lived in one house for six years and in another house for over 20, and sometime during that period I decided I needed a security system and I selected ADT. I had the house built wired with the security system so six years ago when I first moved in, I had the main ADT program installed and activated. It's working and ADT does a check once a month. It's silent but efficient. There's nothing that has caused me to make me want to change, although other security systems are advertising quite a bit and some of their features sound very interesting as well as considering that I would have to increase my monthly payment if I were to add some of the similar systems with ADT.

We moved to the country "where you don't even have to lock your doors" but we did anyway. We were broken into the first year. That's when we had ADT installed. We joked that we were like Fort Knox now. We are both retired now and home all the time so we don't set the alarm but we lock the doors!

I'm very happy with my experience. I have the wireless keychain remote and the interior motion detector, and I’m satisfied with them. Working with the ADT rep has been wonderful, he's a really nice young man. Also, I have set the alarm off a time or two by accident and ADT has been wonderful.

Do not even call them if you receive a gift card in your mail box! You will never meet the condition for the gift card offer. This is the only one company that charges you ($105.19) for a quote and charges you a second time when you decide to not sign a contract with them. They don't leave any room for thinking about the offer, comparing with other providers or even reading the contract.

First they will rip you off by sending a bunch of college sales kids to come and convince you need all this equipment, then their crappy system malfunctions and I get stuck with $800 worth of false alarm bills. Then send out incompetent techs that accidentally break your stuff (they dropped my window AC unit out the door). Now one of the tickets I couldn't pay just went to collections screwing up my credit. Thanks ADT. Now to make things worse instead of helping me and following up with corrective measures they are only concerned about when you are going to pay them. I wouldn't recommend ADT to my worst enemy.

I saw ADT next door so I got one too. However, I got a little annoyed because I wanted to add two more windows and they want to give me two cameras. I told them I can do the windows but I'll get the cameras when I can afford it or, I can get one camera at a time. I know it's about $100 for a window and I got two windows that I wanted done. I thought I’d have a camera on two corners of the house, northwest and the southeast. But they want to do it all at one time and I don't need that then and I couldn't afford everything at one time. It's not good because it doesn't speak good for the company. I still have the old system because their system came in after I had another system. And that did the windows and they put the little hickeys on it. I had that for about 10 years with an alarm on it, but they don't use that now.

I called ADT on August 5, 2016 to terminate service at my office. I was told by the agent representing ADT that I would need to write a letter on letterhead, and that it would take 10 days for the company to process the letter. I wrote and sent a letter that same day. I received no response the entire month of August. In September I got a bill. I returned the bill with a copy of the Aug 5, 2016 letter explaining that service had been terminated. In October I received a bill. I got back on the phone, and on Oct 28 the company replied that they'd received my correspondence and that I had to send a letter on company letterhead. I mailed AND faxed my August 5 letter.

I hate this company! They use very deceptive practices to get a sale. They advertise you will get $1500 worth of equipment with 15 window and door sensors. This is a lie! The guy came out and accessed our house with 3 exterior doors and 22 windows. The advertised 15 sensors was a good start. However the salesman was so cunning that he had everyone worn out and confused. We ended up getting 3 door sensors 0 window sensors and a glass break detector. Somehow we only got $800 worth of equipment.

I ordered service over the phone and then decided to go with Vivint instead. When the ADT technician came for his appointment, I informed him that I decided to go with Vivint in order to receive the service I desired. The ADT person asked me what I was going to be getting and I told him. He said that he would give me all the same items for the same price. I said... hey.. why not. He told me the items I wanted would have to be ordered and would be installed in two weeks. Three weeks later, I called ADT and was told they do not offer the items at all. On top of it, the guy had me sign a contract for the increased priced which I thought included the items and ADT will do nothing to help me. I was told they would not decrease my charge to the original agreed upon fee when I set up the appointment. This is a very deceptive company. The customer service employees are horrible... they will not listen to any complaints.

The installer arrived pretty much when he said and was very nice. I did the wireless system so only a couple of holes in the wall. From there downhill. I was supposed to get my special at $27.99 with 15 window connections and a panel box and door contacts was included in the 15. I only received 2 of the contacts because he said I didn't any more than that. I received one door alarm and until I read the reviews I don't know if it's been installed correctly. He put a couple of window contacts on because he said I didn't need any more than that.

I had another company before and ADT bought them out, and I stayed with ADT. I pay for it by the year, which has been great for me. They gave me a 5% discount for doing it and I've had no problem with it. It's something I set up to do to begin with and I've stuck with it over the years. When my alarm goes off, all the salespeople call immediately. The batteries went out one time and they put in a new battery for me and they did it very quickly. Another time I thought that the alarm system was set and when we left the house, it went out. Then the police came, they called and sent in my daughter. Everything worked great and ADT did a good job. I would recommend them to anybody.

Three months ago I responded to a brochure from ADT. The company came to install the system. The technician was here from 9-5 when I asked him to leave. He was rude, belligerent and refused to leave. I threatened to call the police. The second technician spent five hours trying to reprogram the system. I had service for one month. After that I have had a yellow triangle telling me the system is not connecting with ADT. ADT now tells me that the keypad installed is not adequate for my house.

My experience is that ADT charged me for installing new equipment even after I turned equipment in from previous location. Secondly, ADT did not regard the time put in the contract period, which was over 18 months. Instead, they began and extended a new contract period of 3 years. They charged me over $800 to have system put in at new location, which also already had a system in place. In addition the new system malfunctioned, causing disconnect in monitoring and inability to use remote pulse to set or disable alarm, forcing me to go to a hotel due to feeling unsafe, over 65, living alone. Refused to let me out of contract and/or adjust charges.

I've had service from ADT when I was living in Santa Cruz. I went on the yellow pages and at that time I didn't have any reviews on the services because I didn't pay too much attention to it. Here in Los Banos where I live right now, since I have had service with ADT before, I didn't see any reason not to go back to them because they provided good service. I called them and I said I wanted to install the system here in this other house and there was no haggling, no discussion of anything that I could get a better system for this money. What I was getting was what I had in mind and we didn't discuss prices. There was no sales pitch on their part and I wasn't expecting one. They just sent a technician home and then that was it.

My package with ADT includes the window sensors, a keypad, and a voice that tells me when a door is open. I felt very comfortable after the woman I talked to explained how things worked. So far, I'm satisfied with their service. They're doing their job since I've never had to use them. When I forget to disarm the alarm in the mornings, I do run over and punch the code in real quick. The first time that happened, I did get a call from ADT. Now after that, I have not gotten a call.

My experience with ADT lately has not been very good because the alarm goes off for no apparent reason. I don't know why but it only happens at night because that's when I turn it on prior to going to bed. There's a recording that says there's a movement but there is no movement because I have all the doors shut and nothing is going on. And then sometimes it's very hard to turn off. Or the minute I turn it back on within a minute or so, it goes off again. They were going to send some batteries but I haven't received them yet. So that's what I've been waiting for.

My next door neighbor had an ADT system, and most of the systems where I live were ADT so I went with it and I've been happy. I've had an upgrade since I first purchased it. I got the fire and carbon monoxide detector, and put two cameras outside my back door. Somebody tried to break into my house and the alarm went off. The response time was quick, the deputy came out, but nobody actually got in. I've set a camera on my deck by the back door and I got one on the inside by that door. So if somebody does get in through that door, I can tell who it is because the camera takes pictures. I haven't had any trouble since I put the cameras up.

We've been using ADT for three years, and haven’t had any problems with it. We get ready to leave, turn it on, come back, and cut it off. There were a couple of times when we came in and forgot to cut the alarm off or the dogs were out. It went off and we were gone, and the people at ADT canceled it. The only thing that concerned me after the fact was that if somebody wants to break in while we're gone, they could come in. Although the alarm system is going to go off and tell them that it's armed, they could still run through here for ten minutes and pick up something if it was lying around. I called ADT up and asked them about a siren or something because noise is more of a deterrent than the little sound system that goes off inside the house. They came up with some amount of money that I had to pay to get the speakers or the megaphone outside installed but that was out of the question. So far, the system is helping.

The young lady I spoke with stated she would email some information and follow up with me the next day. Neither occurred; and obviously ADT has my correct email info. I have been a customer for a lot of years and should not be treated like this.

I have been an ADT customer for years, seven to be exact. I recently wanted to upgrade my ADT to include smoke detectors. The installation company did not come within the scheduled time. I had to phone them (ADT) to see what the problem was. After conflicting stories from a worker, then a manager of ADT, I was assured that the installation company would contact me within the next business day for some sort of resolution. Fast forward a week and nobody contacted me. So I phoned ADT back and talked to the same manager. After apologies, I was asked to continue the communication by email. It has been ANOTHER week and neither the manager or the installation company has contacted me. I guess this is how ADT treats customers after continued patronage: neglect and complacency. I am currently looking for a new security service provider.

We were having break-ins in the neighborhood so I called our realtor and she recommended ADT. The sales rep was very helpful and was able to get somebody to come out and set up the whole system within three days. They came from Tucson which we are about an hour and a half away from. They provided very prompt service.

I have been very happy with my ADT system. I would however really like a refresher on what all it does. I was so anxious about it when it was installed that I don't remember all the features. For instance, I'm pretty sure they told me there was a panic button, but it is not labeled and I don't remember which button it is.

I first had your system installed December 2016, after purchasing a home. I was advised by the technician in a flyer I had stated I would receive a $100 gift card. As of today 2/2/17 I've yet to receive it. Papers were to be mailed to me to fill out and haven't received that either. I'm very upset about it too.

My lamp was cutting on as programmed. I called ADT and spoke to someone for technical assistance. The person told what to do and I was able to reprogram the lamp to cut on, I haven't had anymore problems. Thank you for your help.

The ADT system has been fine and I have no problem with it. The ADT representatives have been here wanting to do the wireless thing on the system but I didn't have them do it because my three neighbors around me have wireless and they have nothing but trouble with it. I don't have a bit of trouble with mine except that once in a while or every three years, the battery goes dead. And I just change it.

I was gonna install ADT in my house so when technician came first think he disconnect my entire alarm system without my consent and not in professional way just pull out from mainboard and keypads. I did not question technician first because I assume they are well trained. When come to price I was given crazy number over $5000 so I did not go for that. When technician was leaving he say that my system is reconnected but it will take about 15 min to reset and he left. Next day nothing working so I call ADT customer service and they say that they can't help me and I should call my existing company so I say, "It's fine but who will pick up the bill for reconnecting my system?" Answer was, "Not us. You will have to pay for it." Very disappointed and surprise that they are still in business.

Not worth the hassle. We've been an ADT customer for over 7 years and during the course of our time with the company at our previous residence we've never experienced the kind of service or lack thereof since recently. It began when we moved to another home. The agent who processed the transfer did her song and dance about receiving the following for free: 2 key fobs, 1 carbon monoxide detector, motion sensor and a $100 free gift card, all for $99 + the first month so a total of $139! Great! We set up new service for not only $139 but $539 and no gift card! Not only did the tech spend 3 of the 6 hours in the closet sleeping he installed a system we were never told about nor did we want (which cost more) he incorrectly installed the garage sensor therefore, any small gust of wind would set the alarm off! He also never installed 5 of the window sensors and kept one of the key fobs.

We have had the ADT home security system for about a year now and it has not performed very well. The smoke/heat detectors have gone off repeatedly many times and have had the fire department at the house since they have went off when no one was home. They have been replaced more than once and relocated as well since the first technician that installed them placed them almost directly over the heater in the kitchen. The police have showed up when the system malfunctioned with no warning to us.

We’ve had ADT for a couple of years now and I love it. The only time I’ve had problems with them is my daughter lost my extra set of car keys, so I asked if they could give me a deal on the remote and they said no. I almost cancelled at that point because we paid a lot for our service each month. I pay all that money per month and we’ve been good customers paying on time, and then the rep wouldn’t give us a break on ordering the remote. Overall I’m very happy and I’ve recommended it to people.

I replied to an offer that was in the newspaper, gave them a call and they sent an agent out when I first moved in to my home. The customer service representatives are spot on. They stayed with me until they're sure that I had all my questions answered. As a matter of fact, they'll ask me a few questions to be sure that I understand their answers, which sometimes, I didn't, so that really helped. Their website monitors my system and if I don't do a test that will run through their system once a month then they send me an email. They keep reminding me until I do it. And I'm actually pretty delinquent right now, because I haven't had a chance to do it. They also do an automatic payment from my Visa which gives me a little bit of a reduction on my monthly service amount. It's always right and they send me a link to the statement so that I can verify that it went to the right place. I've never had trouble with ADT.

We were notified that the alarm went off when we were away. We were sure that everything was secured and set properly and had left just a short time before the alarm went off. We scheduled an ADT visit to check out the system. It was found that two of the three door sensors were faulty. The service rep replaced them and also was very helpful in giving us info about the system and answering our questions. Also, much to our surprise, the service call was at no cost!!! Your service rep was absolutely great as well as your response to our problem.

I have been with ADT for 9 years. I even moved and brought my ADT service with me. I recently purchased a new home, and the home builder has pre-wired my home with another security system. Once I told ADT of this concern, their response was either to continue to pay my ADT charges until the end of my contract along with the security plan that I have in my new or to pay an unbelievable early termination fee. I will never associate or refer anyone I know to ADT. In my opinion, they lack the ethical business customer service model of a successful company.

I am disappointed in the ADT customer service. My mother is a senior who pays for ADT services. She has a key fob as part of her home security system. I recently discovered that the key ring part of the fob is broken. She says it broke several weeks ago. Now she has trouble keeping track of the device as it is not on her keychain. She says when she called for a replacement she was told they only replace if the device is completely broken. When I called ADT on her behalf I was told the same thing. When I asked to speak to a manager the rep said she could only transfer me to sales where I could buy a replacement, which is not what I asked nor wanted.

We've had ADT for the home alarm system for 4+ years now, and we have never had a bad experience with them. All activations – accidentals or power failures only – have been immediately recognized and challenged. The ADT people were alert, friendly, and helpful. Probably the best service we've had.

Accidental panic alarm due to miskeying buttons - ADT response was so quick. It's the reason I prefer them over other security company. I have been with them for two updates. Each update is so far ahead of the other companies. I have let my friends and family know how reliable they and proficient they are.

We moved into home and ADT installed after 8 years in last home. We noticed 4 months in that our keypad doesn't light up like other people's. When calling you was told I was outside 90 day warranty and had to pay. When I asked why it wasn't set up to work correctly they said I had 90 days to change. I was offered $100 off service call but would still have to pay. I feel this is done on purpose to generate service call and was not denied such from operator. Disappointing I now have to pay and take half a day from work/family to have something correctly installed that wasn't the first time done so. Will definitely consider another company since ADT doesn't care to fix a mistake they made.

Very pleased with the support I received. Customer service is great. I'm very pleased with the service I received. I rest assured that my home is being monitored with the best support team that is being provided to me. Thank you.

Alarm / electrical misfire - Prompt notification and resolution. Nice job and polite person. It was an electrical failure and just an on/off electrical disruption that was resolved by the power company. An ADT representative contacted me and we did the identification and cleared the alarm status. Handled very politely.

I looked at various security systems after our home was rebuilt after a fire. I had known of ADT from other people in the neighborhood, and they were by far, the larger group and reasonable priced among other competitors. So, I went with them, and I'm very satisfied with the service, both the communication when an alarm system goes off and most importantly, what the alarm sensor is -- whether it's a motion detector, a door, a window or a battery that needs to be replaced. It seems those things tend to happen at a much higher percentage when I am out of town than when I'm in town, which is the only time I alarm the house. So, I don't know whether that's what's triggering the increase in sensitivity or not.

I took off of work to have security cameras installed only to find out that they would not record 24 hours a day so I was told to call ATT to schedule someone to come to my house to give me a quote. I called the very same day and was told that somebody from the local office by my house would be giving me a call to schedule an appointment either that day or the following Monday. I never got a call on either day so I called back and was placed on a 15 minute hold then got disconnected and never received a call back so I waited another 20 minutes and called ATT again. Was also placed on the whole. There seem to be some confusion as to whether or not they could give me a quote over the phone or if they had to send someone out again. Was placed on hold for 15 minutes. Phone got disconnected. Never got a call back.

They refuse to give service you pay for. ADT installed our monitoring service which has to have 13 hardwired smoke, heat and CO detectors 9 years ago and we have had no less that 40 false alarms - sometimes the fire dept has had to respond. ADT is supposed to fix the problem but only gives lip service. We have tried to stop paying for the service and terminate it but they turn us over to a collection agency so we are now going to the state attorney general to sue them.

I had Monitronics for years and spent around $39 a month. I got a flyer in my mailbox that said with ADT, I could get two remotes and a bit more than what I was paying for. It was really something I was interested in because I was going to get more. I had the alarm on the house, but didn't have the Stay alarm, the fire, and the police protection that I have now with ADT, so we stopped Monitronics and put ADT, which we're very happy with. The reps are all very polite. They'd call up and ask if everything is okay, tell me which alarm is going off, and then ask if I need any further assistance. I wish it was not as high in price, but I can't complain about it.

While we were gone, the alarm went off and ADT contacted us. I knew right away that the problem was a new dog that I thought was under the weight limit, and had tested the system by having the dog run through the room to see if it would set off the motion detector. It didn't, so I thought we could turn it on while we were gone. I guess we were wrong. I explained that to the ADT representative and all was well. I was happy with the quick response.

ADT has promised three times beginning last summer to send me at least the two yard signs which they indicate I am due every year. I've been with them since the last millennium (over 20 years) and despite my perfect monthly payment record, they can't seem to honor their commitment to send me replacements for my broken signs. I'm wondering why they refuse to help me clearly draw the "line in the sand" that they solemnly advertise around the home of a thus far loyal customer. Is Brinks reading this? Find the house with the broken ADT signs, look up my phone number, and give me a call. If you call me before ADT gets me the yard signs they owe me, and promised me seven months ago, I'll switch to your company (if you have yard signs).

We have nothing but an excellent review of ADT. We have been highly satisfied with the professional sales, installation and use of ADT equipment. We are senior citizens with one being very technologically challenged. But we have found because of our training with our Installer, the system can be learned even by tech challenged senior citizens. Thanks to ADT, we feel safer since the system has been installed.

I'm very satisfied with my ADT service so far. My service package includes the camera, a key fob, sensors, motion detector, the keypad, signs and decals. When I first called one of the representatives to get service, he explained some of the items and features they had. He even told me that they deal with the military and have military discounts so he asked me if I was in the military and I told him, "No," but that I worked for the military. He didn’t run my credit and everything went well.

Tim was very knowledgeable with what he was doing. Had a difficult task, but that didn't stop him. He figured out the solution and now my doorbell works. Thank you so much, Tim. Also thanks to Adam ** for getting me the help I needed.

Last week I received a packet of offers from various companies. Included was one from ADT offering a free security system, plus free wireless remote control, free 15 door/window sensors, and a free Visa gift card valued at $100.00. I have had ADT (Brinks originally) for years, and I have never been offered any incentives such as this ad offered new customers. When I recently added a carbon monoxide detector, I was told my system was outdated and to make it compatible with today's system, I would have to update mine. Needless to say, it was not free. It appears that old customers, and senior citizens at that, are not as important as getting new ones. I am disappointed.

Great service, no problems, wish my bill was a little less!! Been with them for quite some years (had wired service prior). Would recommend this service to others, installer was great, always help if we call.

I feel so secure with this system. I am alerted quickly when necessary. Customer service is very friendly. I would highly recommend this to anyone interested. I am so happy we decided to install this system. The controller panel is very easy to use and installed in a quick to reach place.

We have been an ADT customer for over 15 years. It has always given us peace of mind when we traveled or if our children were home alone. Since my husband passed away two years ago I value the security ADT provides even more. I like knowing that while I'm out of the house, no one can enter without ADT being made aware. It's also comforting at night when I'm home alone. The added fire alarm is an extra bonus. Anytime I've accidentally set off my alarm, ADT offices call me immediately to verify if I am aware of the alarm. I highly recommend ADT.

The representative was very nice, polite and respectful. Responded quickly to my request. Representative followed up to see that the fax was received and to ensure all my needs had been met. I highly recommend this company I have. I used other companies so in comparison I am very very happy with ADT.

This is basically all I need to keep me safe. I would recommend this to my friends and family, also, you get a referral fee just for referring someone to ADT. If I were you, I would get ADT for security and safety reasons. I want and will not live without it!!

With ADT, and my travel during the summer, I feel safe with your services when I am 60 miles away. That sense of security for less than a dollar a day can't be overstated. I sleep better as does my family too. It is an investment to be with you and a worthwhile one. Thank you ADT.

We moved into this house about two years ago and we saw ADT was advertised. We also asked around before going with them. When we called, two men came in and told us about the different programs. When we agreed to everything, the rep called up his office to see if there was a man who could come and install it and there was someone who was available that afternoon so he came in that time.

I reside in a rural location, far removed from ADT's regional base, yet since I've had my system for a number of years, on more than one occasion they have scheduled (and kept the appointment) on-site equipment upgrades. Those upgrades have always occurred without any disruption to service.

I am a widow on a fixed income and ADT has made it affordable for me to enjoy the safety and security to feel safe in my home. Been with them for years and recommend them highly. The security system in my home is dependent and reliable and never had any major problems with it. If you don't have a system yet please consider it.

You can't keep raising the price & expect for customers to stay! When I called to talk to someone about the change, a rep by the name Michelle was very rude. She said it's only a few dollars more a month? Really? How about we have Michelle pay for those few dollars more since it's nothing to her!

We have been pleased with your service thus far. We would like to look into upgrading our system with more modern features such as the ability to do remote setting from our mobile phones or through internet or wireless remote settings or logging in to our account through the web.

The technician who checked our system was professional, courteous and efficient. We were also very pleased with being scheduled with a quick appointment time. That was a big plus in this situation. We were very happy with the service rendered for this problem.

We forgot to turn alarm off. My husband went to bring paper in for us to read. ADT called within two minutes. My husband talked to a very profession lady. We thank you for helping us stay safe. We live in a neighbor that has always been safe. The past few years there has been break in. Thank you.

A few weeks after moving in to my new home I had my ADT system installed and re-activated (there was one already in place just need to be upgraded and activated). The installer was polite, knowledgeable and very competent. So I have no problem whatsoever with the system or the installation. However, about two weeks after install I traveled to Australia for six weeks and because I have been gone I haven't received a bill or email notice that any money is due. Do you have a paperless system of sending bills and receiving payments electronically? If so I would like to sign up. Thank you.

My remote does not work even with new batteries. How do I get it replaced? Also am I receiving my AARP discount? Service is good most of the time but have had multiple false alarms that caused police reaction. Once when I was out of town and was not contacted and this caused my system to be off.

Prices not as reasonable as the competitors' prices. Prices go up after the year with no added services or consideration for long term customers. When you take time to call to dispute the increased charge they are all too happy to discuss and reverse the charges. Why do we have to take our time to call. Just keep our bill the same.

I have been an ADT customer for many years. Recently, I upgraded my alarm system. The technician was polite and arrived on time. He made sure that I understood everything about the installation. I will definitely recommend ADT to anyone searching for a reliable security company.

We recently signed up with Google Fiber and discovered that the GF phone was not compatible with our ADT system. A technician came and upgraded our entire system as well as install a cellular based connection for our ADT system. The installation went well, was quick, and we are quite happy with the results. We can now use our smartphones to manage the system.

Everything that we asked for went well. We were going out of town and our arrangements for our home to be watched over, ran very smoothly. Thanks. It is always easy to be connected with, and be treated professionally to take care of our business.

From the initial consultation with sales, to the installation, and most recently the home automation upgrade, our experience with ADT has all been wonderful! We have never felt pressured to buy more equipment or services than we needed at the time.

One day not too long ago I was not very attentive to turn off your system right away being preoccupied. The police responded right away. It cost me $25.00. However, I was impressed how quickly they responded. Needless to say now I am extra careful.

It is somewhat aggravating to change our password every 30 days. Wish it could be maybe every 60 to 90 days. Other than that so far I'm pretty satisfied with the service you provide for my home security system. Was also satisfied with the installer of the system. There have been a couple of times the alarm was accidently set off and all I received was a message on my cell, but no one from the monitoring stations bothered to actually call me to inquire why the alarm went off.

I am very displeased with the monthly monitoring increase. This becoming a more frequent thing and I can't keep up with it. I'm currently shopping for another security service. I'm sure I'm not the only long time customer who is not happy.

I am pleased with ADT and their services. I feel very safe and am grateful for that peace of mind. I would recommend their services to everyone. It is worth the price for security and peace of mind. Also, being able to monitor my camera and temperature as well as my alarm alerts from anywhere with ADT makes it all worthwhile.

I had a system installed. A very knowledgeable salesman explained the system, recommended and place motion detectors in various places. We feel lucky to have had an alarm installed before and incidents of improper entry occurred. I highly recommend the installation of an alarm, gives you an extra measure of security when you travel!

Whenever I call ADT to inquire about my statement date and charges I receive a customer service representative who is professional, knowledgeable, courteous and polite, exhibits a genuine willingness to assist me, makes me feel valued.

I have not had good experience dealing with ADT "Authorized Representatives" but am extremely satisfied with the service of ADT employees. Have not had to have much in the way of help or service but am extremely satisfied with what I have needed and received. Occasionally a representative from some other security company comes knocking at my door but our conversations end up being very brief. If they are not from ADT I am not interested.

It took me a bit of poking around to find the spot to make the necessary change, but I did ultimately get the change of email done. I have twice posed a question on the timer I have from ADT and how to program it. I have received nothing from either of those requests, posted several weeks apart.

I am consistently impressed and happy with the service I receive from ADT. They are always helpful and understanding with any circumstance I've had. I highly recommend ADT any chance that I get. We are customers for life and will continue to stay loyal to ADT.

We have had ADT for several years. Over the years the alarm has been triggered a few times (hit the wrong button, the dog triggered the alarm etc). Every time this happened we have gotten a call from ADT within seconds ensuring we are safe. I feel incredibly reassured having ADT as our alarm system.

ADT is Good so Far. They monitor my house 24/7. I can see on my phone and monitor it whenever I want to. The response time is right away so I have no problem referring family and friends. Great job ADT.

Was VERY VERY pleased. Great job and on time to install. I hope lots of people get the alarm system as it is so necessary to protection. Very affordable and necessary in these times. Great company and a wonderful team to work with for protection.

I gave four numbers to call. ADT only left a message on home phone when alarm went off. Didn't have correct phone numbers and didn't leave a message on my cell. Because of this they called police unnecessarily and I am being charged $186. I am asking ADT to pay this fine as I feel it was their fault for not leaving a message on my cell and not calling my husband. If they pay for this I will be happy because everything else is good and they have updated my information.

I recently switched to ADT and immediately had one camera failing frequently. One technician came but the failures continued after his efforts to resolve the problem. A second technician (James) came and spent several hours and did not leave until he was sure the problem was resolved. I have had no further failures.

I was told when my system was put in to expect a $100.00 Visa card. Nothing about me filling out request. As my printer is down, I went to my bank yesterday and we tried to get the confirmation and was told too soon yet. You have billed me and I have paid for my first quarter. This is poor business and I do not understand nor could I encourage a friend after your company not holding up your advertisement.

I have had ADT as a security provider for a number of years. I have had great service with the equipment and the staff. Based on my personal experience with ADT, I will continue to use them for security service.

I had another system for years installed in my home but ADT is by far the better security system. I recommend it highly. It's the only system you will ever need to feel secure in your own home. It was easily installed and it's easy to use. Get it today.

I am 88 years old and my wife is 76 years old and we live in a 55 plus old community. We found that your installer did an excellent job on both installing our system and instructing us on its use. We are pleased that we have ADT protecting us and our belongings. We did have incident when our dog had to go out at night and the alarm was tripped before I could get to it and we did receive a call from your staff to confirm everything was all right so the system worked as it should. My father worked for many years at ADT in Hartford, CT. We feel that we purchased the best system for us.

Love my ADT. I was now so impressed with the people that installed it but they are no longer with the company. Safe Streets has it now and they are OK. I loved the ADT people. They are great. Would recommend them 100%.

Whatever the situation may be for example the alarm going off or repair or replacement of an item. ADT is always right on time to handle the situation for me. I appreciate what they have done for me in the past, the present and I look forward to having ADT as my security protector in my future. I will recommend ADT to anyone and everyone.

We would definitely recommend ADT to friends & family for peace of mind. We use our ADT service every day, we love that we can access the controls from our phones anywhere, anytime. It's good to have that security for your family, every day.

We currently have two homes protected by ADT services. We have had a satisfying relationship with ADT spanning nearly twenty years. Great service, no hassles. Thanks. We have recommended ADT to friends and neighbors. Any issue that we might have had triggered a very prompt response and a rapid resolution of the problem.

Would recommend all my friends and family too! They're always there for you...

We are very happy with our service, especially with the assistance of Burnett **, who was extremely understanding and helpful. We are especially appreciative of the iPhone app, which allows use remote access. Again, we would not be customers if it were not for Mr. **.

First time ADT customer... Michael ** was our sales person and installer. He explained every detail, was courteous and professional. We love our new system... and have told other friends about ADT. Have had no issues at all and we feel safe and secure with our new system.

We are very pleased with the service with ADT. We were with Brinks when ADT took over that company. The transition was smooth. Personnel is always polite and helpful. We recommend them to our friends. Thank you for your service.

Two days ago, my alarm system went off because my brother forgot the alarm code. I was contacted immediately which ADT is very good at, to inform me what happened. I was not able to answer, the police came by my house to check my house to make sure everything was ok. I feel so safe with ADT.

I am pleased with the security monitoring that I receive from ADT. They contact you immediately when there is an issue. Early one morning my alarm went off and I was immediately contacted by a rep from ADT. After answering some questions I told them to send the police and they stayed on the phone with me the entire time. My system was malfunctioning and I got an appointment to get it looked at the next day.

I had an issue with my alarm, timing for repair was tight, so scheduled for a Saturday. Local agent called next day and had someone who was in the area would I be available, informed him I was home and if they could get to the house quickly as I was leaving for the birth of my 1st grandchild. They arrived within 15 minutes fixed the problem and I didn't miss the birth of my new granddaughter. Thank you.

So far, so good. Great installation. Cell phone app works well. Still waiting for my doorbell. My son entered the house and didn't get to the security box in time so the alarm went off. You immediately called the police but when my son entered the correct code, you canceled the police. Fast, thanks.

Since we installed ADT, we had to call only once for service. I use the app on my cell to check the system when I am away. I am satisfied with your service. I will recommend ADT to my friends.

Great service and complete work satisfaction, very good explanation about the problem and also the resolution... Will refer to my friends also. The technician took just 10 minutes to fix the problem. Very knowledgeable about the issue and the fix as well.

I cannot say enough good things about my service tech. He was very nice and knew what the problem was within minutes of being at my home. Very helpful. I had to leave work to meet him and was back to work in about 30 minutes.

We would highly recommend to family, friends, and neighbors the services of ADT Security. The few times we have had contact with the dispatchers it has been due to our errors or we had questions. We found them to be courteous, professional and helpful. The response time was very quick, and I know in case of any situation we can certainly trust the response team of ADT... we thank each person for a job well done... We wouldn't have a home without them...

We accidentally set off our alarm one morning. We typed in our code to turn off the alarm, but we did not receive any call from ADT regarding the possible break-in. This is not the experience that we had in the past. We were always called and asked for our password when any alarm was set off.

My husband's key FOB broke on its own and ADT was very prompt about sending a technician out to our home to replace it. My husband said the technician was very pleasant, prompt, professional and explained to my husband in detail and new features to the new FOB. We have had nothing but excellent service from ADT, not to mention peace of mind for our safety while in or away from our home. I would and have recommended ADT to family and friends, as we at the utmost confidence they have our best interest in mind.

Recently our alarm went off in the middle of the night while we were sleeping and again they were let us know and were the phone it was because of the weather ice on the door wall.

I had to call them for help and they were extremely helpful! They walked me through the process I needed without any trouble. It didn't work the first time but worked the second time. They made sure it was working before we got off the phone.

I accidentally set off my alarm a few weeks ago and the response to the event in notifying the police and my contact was speedy and according to instructions... This is the first time that my alarm was set off and the process of notifying everyone was enacted. That was a good test for me to have reassurance of my system working properly.

We are very pleased with ADT services at our condo on James Island. Central Station has been very responsive during the few times our system has been triggered. I would like someone to contact me about mobile access to our system.

I have been with ADT since 2008 and have had a couple of problems, mainly with the hard drive. Thanks to our saleslady at the time and I regret not remembering her name, she advised us to take out the ADT insurance, which we did. She has saved us hundreds of dollars and our tech Don from Jacksonville has been a great guy of knowledge and expertise. When we did occur a problem and there's only been 2 issues they were promptly fixed and we didn't miss a beat or lack of any security! We have suggested ADT to many of our friends and family and will continue to do so. Thank you for your great product and services.

After we had our house broken into, one of our neighbors told us about ADT. So far, everything has been very good with their service and with their reps. I would recommend ADT to anyone who needs it.

We have had ADT for about 2 years, and have been trying to terminate the contract on account of breach of contract. A 3rd party ADT representative visited the house and offered 'free' installation with a 3 year contract. The 3rd party installed the system that week. During the installation, they rarely returned calls after we had issues with the sound detectors. We had to call ADT corporate to get the 3rd party to respond. The 3rd party also failed to inform us that our 1959 Florida house with roll-out windows, 3 panel sliding glass doors, weren't conducive to the proper window protection ADT is contractually obligated to. In addition to failing sensors, failing sound detector (we have dogs and concrete floors), and overall system that is still 'off' on account of ADT technicians failing to keep their promised times, we have never been delivered the Medical Alert device we were promised via contract.

I recommend everyone reading this to have the freedom of just knowing that you're always safe. Starting with having this system in place for any emergency that you might face. Knowing that someone is always there, professional installation and know how to use it to your advantage. The world's a better place just knowing eyes wide open. Installation Technician Ramon **, truly at the top of knowing how to provide outstanding service. Thank you, sir.

A young lady from ADT came to the door and it sounded like a good deal since I live alone so I've had them ever since. The sales rep was a lovely young woman and a typical door-to-door salesperson. The installation was free, which was a big factor, and I had other friends who had ADT so I figured I'd try it. The system goes to the police and fire departments and I'm 99.9% satisfied with their service. I've been approached by other companies that charge considerably less and I preferred to stay with someone I'm comfortable with.

This was a great experience. Technician was polite, knowledgeable and very helpful. He explained each step with installation. Explained and taught us the new upgrades and their components. He took as much time as we needed to learn the system. The new system is much improved. I recommend him and ADT, especially this technician, very highly. The system is easy to use and it is reassuring to have this system in our home.

I moved into my newly built home, in 2015. I had a ADT Security Specialist show up at my new home, to sale me Home security system and services. I was told by the ADT Security Home specialist, that the contract was for 1 year at a time, and it would cost about $54.00 monthly to service my home for security services. Well be very careful of ADT Security representatives selling you ADT series. They will falsely lie to you to buy their services, and once they have you sign the contract, it is. It what was initially told by the representatives selling you the services.

My house was recently broken into, and if it had not been for ADT, the robber(s) may have possibly been able to take so many of my possessions. However, because of ADT, they only were able to take my television (the police found it in a ditch on the next street)... Thanks ADT for a security system that I can depend on.

Thanks for a wonderful experience.

ADT is like an investment that provides peace of mind on one of your larger investments, your home and any human/personal valuables (e.g. My 2 year old dog - Matilda). If you don't have such a system in your house - the next they offer a free install & product consider it!!

I am a long term customer of ADT. My home was broken into, while the alarm was activated. ADT called when the alarm went off and I told them call the police. The police came and the butler answered the door. The police never questioned the butler because he said the alarm wasn't going off. Nevertheless, I came home 7 hours later to find my door unlocked and my alarm still activated. Somehow ADT blame me for incorrectly arming my system. At this point I had the system for 10 years. They fought tooth and nail trying to blame for the break even though I disarmed the system in front of the police now 9 hours later. They refuse to pay the $500.

My experience with ADT was very enlightening and educational regarding points of entry on my home, different risk assessments, and how I am able to protect my home and family. Dustin, our technician, was very friendly and professional and installation was very easy. I was surprised with how nicely the newer hardware was installed; no wires needed and it perfectly covered the places my previous ADT equipment was installed. Overall I would have to say that I am very happy with the services as a whole and would recommend ADT to my friends and family.

The serviceman was prompt and very knowledgeable about my home security system. He checked all the systems and replaced all batteries. I was pleased with ADT's speedy response to my request. Thank you for your prompt attention to my problem and the pleasant serviceman you sent.

We needed to replace the standby battery. We had little difficulty removing the old battery and finding a replacement, but could not get the new battery properly installed. We were able to contact a local representative by telephone, and he came within a very short time and replaced the battery in seconds. Great service for old folks!

I am greatly pleased with ADT's promptness to provide information and warnings about what is happening in the area I live. I also appreciate ADT's security for our home and knowing it is safe when we are here and when leaving our home. We are not afraid to leave our home when traveling.

I wish there was a way to continue to learn or relearn how to use our system effectively... I have set off the alarm twice now and it's because I have a warning light I don't know how to correct... If you are monitoring my device someone should reach out and let me know or ask if I have problems...

I am very happy with ADT. For example, my alarm started acting up and the alarm went off, less than one minute I was receiving a call from ADT's dispatch checking on me. I was very surprised on the reaction time. Thank you for protecting me and my family!

My neighbor across the street was selling ADT so we knew about ADT. I called in for questions about the system and the reps were real informative and gave me answers I needed to know, but it was my wife who managed the purchase herself over the phone. We had full description including the advantages of the system upon signing up and it helped that we had somebody we know telling us about the system. So, we got a good basic package that we're satisfied with.

Since we have had ADT, they have been right there when our alarm went off, calling to check on us. Any questions have been answered and instructions given when needed. I feel safe with their protective services. People are very friendly and helpful. Thank you ADT.

We have had ADT for 27 years. I received a keypad in February 2016. The #1 button on the keypad is not working properly and I called to schedule someone to come check it. I was told that they wanted to charge me $90.00 because I do not have a "maintenance agreement." First of all - I was NEVER offered a maintenance agreement EVER from ADT. Second of all - I have been with ADT for 27 years (my first system installed in 1990). Third of all - now your supervisor representative tells me that my keypad is only covered for 90 days?! Your supervisor representative did waive the $90.00 fee (for someone to come to my house), but in her quest to do this she portrayed herself over the phone to be a hero.

Your older customers like my husband and I could likely benefit more from some help in learning how to use the website and Pulse on the phone. Some of us are not as computer savvy as your younger customers. When our system was installed the guys were very nice but they went over the website rather fast. I can understand they were ready to leave after all the installation. I tried to call their supervisor at a later date. Even though he left his card, I receive no answer or call back. It was as if once we had paid for the installation we were on our own with the website. I think it is a lot to get use to in a brief one quick visit. A follow up visit would be very helpful.

We just bought our first house. It should have been a very positive experience but because of ADT, this is becoming a nightmare. My biggest mistake was to google ADT number online. I ended up with a third party provider, Defender Security (without knowing). I got an initial quote for monthly service without a landline. I decided it was too much and said no thanks. Then, they transferred me to the sale department. I mentioned we were customer of USAA and I heard about a discount. So they gave me the "USAA" discount, which now, I know, they can't give because they are not ADT. SO I was told a certain price, which was reasonable for us, so we went ahead with it.

I recently sold my house so I called to cancel my service. I still had over a year left on my contract but I sold my house; can't help that. I was told I had to buy out my contract in order to cancel. They don't care why you have to cancel, they just want your money. I can see having to pay if you want to cancel your service because you just don't want it anymore, but I sold the house. IT IS NO LONGER MINE!! You need to change your policies in order to accommodate people who sell their house.

I have had an ADT alarm for 3 years and recently we experienced a false alarm from a defective glass breakage sensor. ADT came out to repair it at no cost but the police charged us $75 for the false alarm because they came out to investigate. No one was in the house when the alarm went off and no glass was broken. We tried to get ADT to have the charge reversed or pay for it themselves, but I was just advised that they won't do that. So, after 3 years, I am looking for another monitoring station. I am paying $456 (Cdn) a year to them and they have lost my business over $75! I even told them they were going to lose my business and they didn't care.

We have ADT SERVICE at our two homes. From installation forward, we have been extremely satisfied with ADT. Your service assistance, in person and on the phone, has been courteous and efficient. The ADT Pulse app is straight-forward and useful. In short, you're one of three companies I can recommend to anyone without hesitation. Thank you.

I wanted to reach out and tell your company about one of your representatives and the professional manner in which he displayed. Mr. ** was thoroughly committed to making my home safe. He started a job that was not up to the standards that he knew ADT required. He took the time to completely reinstall your system over three separate visits. One visit took 13 hours. He didn't place this job on anyone else. He stayed committed to finish what he begun. I'm thankful for this type of dedication when it comes to representing one's commitment in seeing that the customer is well pleased. Thank you, Mr. ** for knowing your craft and willing to display a wonderful character while working to make sure a job is well done. ADT you are fortunate to have a man such as Mr. Richard ** representing your company. I now feel more secure. Thank you.

Good service but unhappy about not receiving our gift card as promised when we signed up and unhappy we got charged for 2 months 2 days after installation and then again charged for a month the following month. So we paid for 3 months of services and only been with them for 2 months.

I'm very pleased with ADT and has been using them for 11 years now. Their customer service was excellent, very supportive and attentive whenever we've needed their help.

Over the past several months, I have had the necessity to call and speak to the Customer Service representatives. Each time, they have been courteous and knowledgeable and treated me with the utmost respect. No fear or hesitation when I need to call them... nothing like having to call other companies' CS offices! Keep up the magnificent work!

You have given me my life back!!! I am a senior citizen with a beautiful home in a once wonderful neighborhood. With the passing of older persons: my family as well, these once well-kept homes became rentals and with that came the lack of interest in maintaining a property, and a lack of respect and behavior regarding those that dwell in a living environment. My situation was not unique. Drugs were just about everywhere. The children of one of the landlords was involved in buying and selling. The people that came to the property were loud, and their language disgusting. Their treatment to me and my property were the trappings of a sick and drug-affected mind. Even to the point of telling an unrelated party that they would poison my dog.

I'm "very" pleased with my ADT services. Each contact with ADT gives me great confidence. If my alarm goes off within 1 to 3 minutes I get a callback. They always check to see if I'm safe in my home. My report of stolen yard signs was replaced fast.

Like working with ADT. Like the options I have to keep my house safe. I like the indoor cameras and the ability to check my house when I am out. Just wish they would give us more options and special prices to try their new features.

We have been very satisfied with it. The system is very user-friendly. We had a few minor glitches at first but were handled in a very timely manner. I stopped carrying the key fob because it has caused false alarms. I keep my keys in my pocket so certain ways of movement would set it off. All and all I would say it's a very dependable system.

The service person was on time, clean, knowledgeable and efficient. He answered all our questions and got the job done on his first visit. Also we were able to get the appointment the day before so that was extremely convenient.

I accidentally set off alarm by entering my exterior door to my basement when I returned home. I forgot that the alarm was set. The ADT person first called on my home phone but then on my cellphone. I entered the house and turned off the alarm while still on the cellphone with ADT.

Have never had a serious problem with your service. Minor issues have occurred and been solved quickly and any questions I have called in have been answered. However when ADT acquired Brinks, no updated signage was offered to clients. I have a Brinks sign in my front yard and decals on my windows. I would think you would want to advertise YOUR company.

Very professional service, and the system works very well, Especially the camera systems. The price can be a bit better, but I understand due to the labor involved with the installation. My one complaint would be the salesman on the phone should be more accurate with the description of the camera equipment and monitoring system.

Window sensors are too sensitive. Birds and thunderstorms set them off. Independent contractor installed them but ADT said they have better ones now. They should have been installed. I'd have to pay for an upgrade. That would be too much additional.

A customer since April 2000, my system was recently upgraded. I had to sign up for another two years. I miss the instant alarm setting. I liked the idea that if there was a problem during the night the alarm would sound without a sixty second delay.

All around professional service and system. Good for me. I would recommend ADT to everyone who needs a top notch security system. Installation and customer service is great. Can't say enough about them. Only system and company that I can knowingly recommend.

I fell in my home, pushed my emergency button, and help arrived quickly--saved my life. ADT always responds immediately. I highly recommend their security and medical emergency service. I have used their service for about 25 years and as long as they continue the good work they do, I will continue to use them.

The woman that I spoke with was friendly and efficient. Interested in helping me obtain the information I needed. Painless experience! I received the information needed within a few minutes. She also instructed me on how I could get information needed in the future by accessing the website.

I am pleased with my service. I just wish you had a senior citizen's rate. I also would like if you had a system that gives alerts for seniors who live alone. This would help also with devices that can travel when not at home.

It's been three years that I've been with ADT and they've been good.

I had (3) installers at my residence to ensure that I was completely satisfied with the installation of the new equipment. I was more than satisfied, I called the company to have excellent reviews inserted into their files. Thank you ADT.

Always pleased with your services! Quick to respond when an alert goes off. Have had your company for ten years now, your rates are very reasonable only increasing a slight bit every year, and your service is consistent in checking whenever an alarm go signaled.

We always get an immediate response and have experienced excellent communication in the event of an alarm. We have been with ADT for many years and I have recommended them to clients as well and will continue to do so.

My experience with ADT have been great, no problems with service or their response. Will continue with the service. But would like to have update system as a long time customer. At least send me some information on the newest and latest... I also would like to know how to get an extract keypad.

I am very pleased with my new system, knowing that it is providing me security that I did not have before. Everyone that I spoke with including the installers were very courteous and polite. The two installers were ready to answer any questions that I had. I do have to say, that I just got my first bill and it was higher than I expected. I thought that my bill was going to be $39.99, and I received a bill for over sixty dollars.

ADT is great. I never have a problem. They are prompt and courteous and very professional. Makes me feel safe and secure. When needed in person appointment scheduling is done quickly and technician always show up on time. You can rely on ADT always.

I have no complaints. ADT security service is good for me. I have had the service for 4 years. All communications were positive. The system is easy to manage. I feel safe having the alarm system in place. When I needed a new battery, ADT was right on it.

Because I own another house with ADT, I decided to stick with this company for my current house. The installer was very competent and encouraged me to add on window glass break monitors, etc. This did drive the installation cost up but because I have animals was probably the best answer for securing the property.