ADT Reviews

After spending six years as an ADT customer and paying full price for a small upgrade (with no contract extension) about a year before my move to another house, ADT contacted me to say it would cost $2,000 to switch to another home security company after my move. Ask them to show me the paper where I had agreed to something as crazy as that and they could not (because it doesn't exist)! After three phone calls confirming that I had not violated any kind of contract, they still randomly debited almost $2,000 from my checking account one day right after Christmas. They acknowledge it was a mistake but state that it will be at least two weeks before I get MY money back that they stole. No apologies. Don't EVER trust these people with your bank account. Put a stop payment on your autopay as soon as you end service because these people write their own narrative of reality.

I have no problem with system itself. System was installed on 10/25/18 and they are still overcharging after many calls to correct problem. System for 87 year old mother and had been very clear in what we wanted prior to installation. Installer tried to tell her he needed 1500.00 for equipment. As she was writing check I happened to call to see how things were going and preventing her from handing him the check. He was not happy I prevented transaction and proceeded to hand her small manual and said "here is the instructions... Read them."

One happy customer. I would recommend ADT to anyone (friend or family) who is looking to be extra safe and feel good about doing it. ADT is the best company and product to have to protect you and your family. Contact them today.

Stay away from this company! Don’t let them in your home. Bad experience. Sweet talker, will rip you off. Don’t sign anything until you see the promises in writing. Do not buy anything extra from them, take what you get for free.

I have been an ADT customer since I purchased my first home. I have to say I haven't had any problems until now... When I purchased my first home they came out on a Saturday and installed my system. And I never had a single issue. When I purchased my second home, same deal, they came out on a Saturday to install my new system. Today when my ADT Pulse system goes down all of a sudden they do not work past 5 and they do not work on weekends... So for anyone like me (an 8 am to 5 pm worker) you have to take off work for a tech to come fix your issue. I don't know about most people but I don't have the luxury to just take off work whenever. Sounds a bit fishy to me... They come and install your system, take all the upfront money they ask for, then you have an issue and they can't help you unless it is a benefit to them. At that point I canceled my ADT Pulse.

ADT sent a contractor named Defenders to install my system. This is my first security system. They charged me for each item they installed. Several days later I researched the cost of each item of equipment that was installed. They charged me from 300% - 400% over what I found the cost of the items they installed. Example they charged me 140.00 for each vanishing contacts which I found for 20.00. I contacted ADT and they said contact the contractor and work it out. The contractor ADT sent to my home.

I got ADT for my parents as a gift because their car was stolen from their driveway. The guy who gave me the quote claimed he was building a security system that would fit their needs. He said I will put a 3 day hold on this so you can tell me in 3 days if you want it installed and if you are not satisfied with the product and we cannot fix it, ADT has a 60 day money back guarantee. So I agreed to have the system installed. However, we have only had the cameras for almost 3 weeks and they are completely useless. They record only 30 second segments and take 2 minutes to reset and we have had robberies in our neighborhood that our cameras could have caught had they been useful. I was never told they only record for 30 seconds.

When I initially signed up ADT sent out a crew of clowns who couldn't get the install right. Eventually ADT had to send out one of their actual employees. One time in five years the alarm went off and I actually spoke with someone, the ADT operator couldn't say "Colonial" the name of my street in English. I told him have the police respond. I waited an hour and nobody contacted me to inform me of the outcome. I called my local PD directly and they informed me all was well but the ADT operator couldn't speak English well enough to say my address. PD was able to respond by looking up my last name because I registered the alarm with my town.

ADT ripped me off for over $400 in monthly fees over 8 months while my account was “out of service”. I had auto-pay via my credit union so they always got their money on time. It was only by fluke that I discovered they cancelled my account over 2 years ago! No notice. No consent. I talked to over a dozen reps, including a couple in “customer advocacy”. Not a single one of them did what they promised. Wouldn’t even return my calls. Over the course of 7-8 hours on the phone, no one took any responsibility. They just kept passing me from one person/department to another. One even screamed at me. Constantly interrupted me. Talk about unprofessional. I wouldn’t wish them on my worst enemy. DO NOT DO BUSINESS WITH ADT!

My entire ADT experience has been a nightmare. I'll start at the beginning when I called after believing an ADT ad that promised protection for $27/month. The man on the phone said that I would be charged a $105 installation fee but if I didn't go through with the service then that would be refunded. A day later someone showed up, IMMEDIATELY put a hole in our wall to connect the main hub, and not until after an hour of messing with our wall and our outlet did he presume to explain to us that we would not be able to opt for the $27 plan, and that without a phone line we’d have to do a $52 plan.

I called to cancel my service within 3 days and I was treated terribly. I was transferred 3x to land with a manager named James if that’s his real name. He eventually told me he was glad I was leaving as a customer because I wouldn’t agree to stay with them and he said he would have to charge me for the last contract I had canceled. This company overcharged every month with less services than competitors. I won’t ever come back. Senior leaders need to review the phone conversation and get rid of James.

Our installer was very friendly, knowledgeable and patient with us as we went back and forth with what equipment we needed and helped us stay within our budget. He gave us suggestions, cost analysis and even answered the phone when we called him an hour later with more questions. He was so helpful and made us feel confident in our decision to go with ADT.

The technicians/installers where very professional. They explained everything. But the experience took quite a long time, they were at the house from 2:30 to 8:30 at night. Did not understand that the "free" door sensors were only for "pre wired" windows. Found it more expensive than anticipated, with poor terms for payment. But do love the system and cameras.

Agent was very friendly and had great customer service skills. Agent did everything to lower the cost and prices so that I could receive some service. Unfortunately I was a little disappointed that I couldn't receive the security doorbell, by me being a senior citizen I have to leave the screen security door at my resident unlocked to have packages delivered, because the doorbell doesn't work. If I get the doorbell where I can see when they come to deliver anything I will feel so much safer. But other than that I was somewhat satisfied with the services.

Your Tech was a very nice person and he went thru everything with us right down to every detail. He showed us how to use everything. Explained what about all the buttons and phabs to our outdoor security. We really like our new system.

We purchased ADT at our home in Kansas City when we moved there. They came out and installed it and forgot to hook up the main power! So after 3 months, it failed and 4 of the sensors fell off the wall. ADT said they would fix this, but only after we paid for their service tech to come back out! This was their screw up to start with! So I argued and got them to reverse this charge and send the tech.

Technician did an outstanding job and was not pushy trying to upsell additional equipment. Very competent at his job and no mess. He got me the most coverage for my money and helped me stay within my budget while helping my family feel safer.

As the CIO at Spectrum Health Systems (Addiction) I spent spent 2 yrs. trying to get ADT local account team to address chronic, severe and ultimately life threatening failures. Outlined our service specs and educated ADT on basic fundamentals of service management with absolutely no improvement. Local account team showed up to meetings attended by our COO, CIO (me) and senior VPs completely unprepared.

Robert explained all the services available and how it could benefit me. I appreciated his helpfulness explaining to an older person how the new technology works. (Now if I can just get the cat to quit setting the window alarms off at 3 am). We are all learning a new home environment.

After stopping service with ADT, they began sending letters to us in the mail with great big letters on the envelope saying "YOUR SYSTEM IS INACTIVE" in an attempt to put us at risk for robbery. This is a very sick company, run by very sick individuals and they are very, very dangerous! When you sign up for a security company, you must be able to "trust" that company. If you are considering signing up with ADT or if you are currently with ADT...just think about what I just said. A company that is supposed to put the security of people (all people!) at the top of their priority is intentionally putting our family at risk of a break in and potential bodily injury or death. Don't allow them to do to you what they are doing to us! Stay as far away from them as possible. There are plenty of other reputable, ethical choices out there these days.

I have fulfilled my 3 yr contract with ADT as of August. I have called several times and I am given the run around consistently. I have faxed my termination letter 3 times and each time customer service claims they have not received it. I have asked if I could submit a confirmation cover page and they have declined. I have asked to talk to a manager and I have been told there is no one available. Not only are they way more expensive, but their customer service is poor.

Sales tech came out to put basic system for my daughter's home. She is 26 year old first time homeowner. This should have cost 200.00. When he was done it was almost 5000.00!! I arrived at the end of the install and told him to take it all down, everything! He did not want to do this so negotiated it down to 2000.00, which I agreed to, just to tie this matter up. We made a payment arrangement to be paid in two installments. The first payment that came out was in full. I called customer service and after the merry go round to nowhere, woman hung up in my face. When I called back it was pointless. So I figured, fine, it's just a year contract... That was incorrect... The sales tech/installer did a contract for 3 years... Just disgusting and I will never deal with them again. Come July 2020 I will find another local company.

I recently moved and asked ADT to move my system to the new address. After two trips by two different technicians the installation was completed. I was then shocked to receive a call from ADT a month later saying that the system in the old address was failing to test. The customer service representatives I spoke to failed to grasp that it was not just "an inconvenience" but that their monitoring was worthless if it could not even detect that a system was disconnected for a whole month. To add insult to injury I was being charged for both systems. The customer service rep Sara said it was my responsibility to inform them that the system was disconnected even though their technicians did the disconnecting!!! I have lost all confidence in ADT security. My advice is don’t use them. If I could rate them negative I would.

The technician was respectful and thorough while explaining all details concerning the installation and activation process; he answered all of our questions to satisfaction. We consider ADT to be a smart company that practices excellent communication skills with its customers.

I'm not sure where to start. Had service guy out 3 times in the first year for 2 problems. None were resolved. Got sick and tired of having to screw with calling and asking to have service call fees removed and having to set up service calls. Too many times I would come home to an armed system and it would not respond to the door being opened. Figured it wouldn't be much help if anyone ever did try and break in. Tired of dealing with this junky system.

We received excellent service from the tech/salesman and the product is awesome! Very happy so far. He explained a plan that would be best for us. We discussed and modified it according to our need and budget. We purchases some extras and went with the more expensive plan, but I am very happy with it and glad I made this decision.

Excellent service. ADT is by far the best home Security system! Larry was very professional and knew exactly what he was doing. He made suggestions to me on what to install and showed me all of your products. I appreciated that and installed some of the products and I feel much safer now in my home and when I am away. The system is working perfectly.

Had the CSR either been more honest or better trained about the compatibility of your console and previous sensors, things would have been nicer. The tech had to test and test again to verify that the sensors were not initializing. However, they were professional and courteous.

Installation was a smooth process and very informative. I didn't feel pressured to purchase equipment and the technician took the time to explain everything to me. He even answered my questions when I texted and called him after the appointment.

I could not have had a worse experience with ADT. I spent over $7000 on a complete home security system which has false alarms frequently (motion in the hallway when there is no motion, glass break sensor trips for no reason, door look disconnecting randomly). I can tolerate a little bit of that but then I moved. I went through the proper channels and scheduled my move date. The technician who was supposed to remove my equipment canceled my appointment the day before. The next technician did not remove half of my equipment and I was forced to do this as I was moving that day. Then the date of install to my new address was delayed as well.

An ADT "authorized dealer" contacted my 90-year-old mother with his spiel about changing her current contract with another security company. She agreed to change to ADT because it would cost less (it was actually $1 and change higher). She would get new equipment which it wasn't, it was an older pad that you had to punch on many times to get the number entered. They programmed her life alert necklace that she already had instead of giving her a new one. The system also had no glass break sensors as her other system had. She changed to ADT without any of our knowledge; we found out after the fact. It turns out ADT was not buying out her contact with her current security company which left her with 2 security company bills.

Do not show up -- sat here from 8 to 12 -- now 12:35 and not here! I had a wreck and then had my purse stolen. I will now have to pay for a rental car as I was to see cars today and I cannot get there. A call would have been nice -- had one about 20 to 12:00 but that was no help as all the other car things are now may be able to squeeze in. When I set this up (the thief has my fob) I explained I needed them early. This lateness is costing me money and I am mad. Finally Jason came and he was very nice but he did not leave until after one o'clock.

l was told you had wireless cameras and you don't have the as of yet. You need to be able to universally use other online cameras with this unit. Otherwise l hope that it is a relief to my worries at this address.

In June of 2018 I signed up with ADT to secure my office building and signed a 3 year agreement. My reoccurring payments for that service I have no problem with. The problems started when I ordered a keyless FOB unit to be installed. Once their technician installed the keyless pad, he brought out his mini tablet where there was only room for my signature and told me to sign stating that my signature just reflected that the work was actually done. Trusting this person (big mistake) I got a notification that over $1200 was charged to my credit card! I was never told once in advance how much installing a keyless FOB system by them would cost. So that was paid and then I see they are charging an extra $30 every month for me just to use it. I own the system and all the wiring yet I'm now being forced to pay $30 more a month for something that has nothing to do with the alarm system.

Excellent service with extremely careful attention to customer needs and their safety. Installation team dedicated time and their attention to setting up custom automation. Incredible attention to detail, and willingness to go out of their way to make us happy!

I was an ADT customer for a bit over 5 years and my only real complaint with them was they kept increasing my rates because I didn't want to sign another long term contract. I believe in companies rewarding customer loyalty instead of penalizing them by charging them more and more unless they're willing to lock themselves into a contract. Throughout each increase in payment amount monthly, I gained no features or anything new in terms of my security suite, but got the opportunity to pay more for what I already had.

Excellent service and install. Would recommend. Very good representatives of the company. Explained everything clearly and stayed until completed. On time and walked thru the entire systems available with pricing and reasons why they were needed. Would have done again if needed.

Our tech was great. Friendly and helpful. Knew what he was doing. On the other hand however, ADT should be more upfront about costs. It should be made clear that you have to buy *expensive* equipment out of pocket. Also, advertising monthly rates at $27 dollars a month only if you have a landline service is a joke. You know almost no one has this anymore so at the end of agreeing to financial aspect of everything you inform people that it'll actually cost close to $60 for the "cellular" service.

The installation guy came to my house. Tried to pressure me to buy a bunch of equipment I didn't need nor want. Then did not let me sign anything upon leaving. Told me my bill would be 27.99. It was 68.99 so I had them come pick everything up and cancelled my service. They took the doorbell off, left all the wires hanging out and took equipment that did not belong to them then after I called the technician he said he would bring it back but then would not answer the phone or text anymore. I haven't gotten my equipment back. And they charged my credit card over 500$ dollars for install on a supposed 27.99$ a month service. I wouldn't recommend this company to my enemies.

I called to cancel my subscription with ADT. My 60-month contract was over in October and because I did not give a one month notice they automatically renewed me for 1 year or I could buy out my contract for $549.99. After using them and spending over $3,409 for the past 60 months. They sent NO reminder of the renewal. I asked if I could talk to a supervisor and the gentleman said, "Wait a minute" and came back on and he said his supervisor said no. Would not put the supervisor on the phone. I told him this was not a good practice and told him to count this call as my cancellation for October 2019. I heard him snicker in the background as we hung up. WILL NEVER USE THIS COMPANY AGAIN.

We had a state to state move. Stopped service on house we were selling in SC 10/7 to transfer service to new 2018 built home in TN. Scheduled appt for service to resume 11/5. Current new energy efficiency house $448k came with alarm system in home. ADT came out and said need to replace panel in attic with about 20+ wires and replace alarm panel boxes at back door and in master bedroom. I as the customer said, "If you cannot use a new 2018 alarm system as is you cannot alter, we have a warranty to follow as well." I NEVER declined service, but ADT could not provide me with service with current equipment that was brand new.

First of all when they got here they did not have all the products so they installed what they had which were doors and windows monitors and a doorbell. We ordered all this a garage monitor (which the sales rep told us we would be able to use with our phones but when installation happened turns out that was a lie) and a thermostat. They also put the door camera on in a way where we could only see half of the video. The guy doing our service said he would come back and get the other parts and fix the doorbell when he got the parts in. 3 weeks later the guy would not answer so we finally called ADT. They got someone else to come and install the rest of the equipment. Except the thermostat because apparently they don't have anyone qualified to install it (yes I MEAN NO one that can install what I had ordered).

The installer was very good and explained everything. He showed me the complete package, and made suggestions also. Very nice and understood what I wanted in my system and did not try to talk me into more. He was here for a few hours and tested everything and went over everything before leaving.

We've been protected by ADT since 1990. This is the 4th home in which we've have had a system installed. We simply wouldn't be without one! Installation gets easier each time and new wireless equipment is great. Installer was in communication with us during the entire process despite this being a new home.

I was with another alarm company for 15 years. And I wanted to add more features, like secure my windows. So I called ADT. They promised me mountains!!! Free windows, fire alarm, carbon monoxide, motion detector, windows, doors, all WiFi and all cost $52.99 for installation, and $27.99 monthly fee. I was "wow!" Yes. I want it. The guy came. Removed my still functioning touchpads, rewired the new ADT touchpads and mounted them to my walls, and suddenly he shows me the price with discount for installation $4359. I was so furious. "But your salesman charged my credit card for fifty something dollars! What is this? Please, take off your wifi stuff, reinstall my old touchpad back to where it was on the wall, and go...

Responded to a very misleading "bait & switch" type of Advertisement from this ADT Authorized Dealer, Protect Your Home which promised one price but after installation and contracts signed, totaled a cost that was much higher than originally given. We decided to cancel service within the 3-day review period allowed, scheduled tech to come out & remove their equipment from my home. At this point within the 3-days we were seeing charges of $105.68, $343.73 & $86.55.

@AskADT Your team lies. We tried to move our service when we moved. Your I installation tech said all our new house wire panels would have to be ripped out of a brand new home. We were told our account would be canceled at no charge since they can’t put the service in without tearing up our brand new house (with a warranty). Instead we were charged $800 because we supposedly refused service. My wife just spent two hours on the phone with 5 different ADT reps and management. She was told “not our problem”. This is how you deal with customers?

I never received a text or phone call to notify me the technician was on their way. The technician was in his personal vehicle, not an ADT one. I understand it was a late call for him but, he was quick and efficient with the install. He also got us most of the equipment we needed minus one glass breakage monitor that should be in the garage but, also kept our cost down. As for telling us what he was doing while figuring out what equipment we needed (doing the paperwork) and what he was going to install, he was quiet until it was time to install them all.

When I first signed up for ADT I had no complaints. Everything went smoothly and I loved the service. But when some things came up and I had to move they expected me to pay over $800 to cancel my service (which I acknowledged was in the contract). Either way I got talked into transferring my service into my apartment that was in a gated community to avoid paying those fees. Well when I had to move again and this time I was not in need of ADT until I was in a house again.

$1120 Termination Fee. That's right: $1120 just to leave ADT. I paid up front for all equipment. Had to move for a new job and ADT was not available in my new locale, at least at a level that I have been accustomed to. Each time even the smallest addition is made to the system, the contract resets to 3 years, but nobody ever mentions that. Even their employees are embarrassed by this, but they could/would do nothing to help. ADT has lost a customer for life: $700 a year for the next 25 years, all in exchange for a quick $1120. Bad business model, which is too bad, because other than this, my many years with ADT were enjoyable, with great customer service and a reliable product.

I took out ADT about two months ago on a special (Defender) for 108.00. They installed all this nice equipment and since I had a landline I was getting a monthly rate of $27.00. Well, after they took the $108 out of my checking account, because I was dumb enough to give them my routing number, they installed the equipment about two weeks later. When the installer was there he asked me if I wanted him to put the remote on my keychain while he was there. I said sure, being an older lady and living alone, I'll take all the expert help I can get. Little did I know that a few days later they would take another $163.00 out of my checking account. They had also taken out a $50/month monitoring fee (so much for the $27/month monitoring fee because I had a landline) for October and November.

Got hung up on when I was called by them. Then they blocked me from their fb page. Trentall and other workers did same thing. Refused to put me through to CEO or higher ups. Been dealing with this faulty system for months. WORST CUSTOMER SERVICE AROUND.

Selling my home has been a great experience until I had to cancel my ADT service, rude customer service, a manager was supposed to call me, still haven't heard from them. Tried to talk me into moving my service, but I have terrible service, cameras suck, been replaced, still can't see anything. Rudely told me that I didn't own the equipment and needed to purchase more, threaten me with the extent of my contract, and how it will cost me over $1300 if I don't keep their product. I can't believe a company this large doesn't care about customer service. I did not use an outside contractor, I used ADT direct thinking I would get better service, boy was I wrong. I think the Ring Service just caught my attention, something to look into for the future.

After a long day of installation, a lengthy service visit, and two over-the-phone sessions with tech support, the system still isn't working correctly and we're waiting for another service visit on Monday. None of the cameras are being triggered by motion so we're not getting any alerts. During the initial installation I asked if the cams were HD, I was assured they were. The images were awful out of the three cams. When I complained by phone to ADT, they had the service people come out and switch the cams for HD ones. Why didn't they install the right vid-cameras to begin with!?! And honestly, a maximum resolution of 720 is disappointing by today's standards.

ADT has done nothing but try to screw people over. When I talked with the sales rep, she promised that all my windows and doors would be covered. I was also doing the $27.99/month plan. She told me I needed to have a phone line. No problem. The next day the guy installed my system. I had 3 problems with this. 1. One window was not covered. 2. My front door keypad was not included like the rep said it would be. 3. They automatically changed my plan from the $27.99 to $54ish. The guy said they automatically do that so I can try it, but can call to change. BS. I called to cancel the next day. The manager I was talking to said I had to cancel by mail within 3 days. What kind of company still relies on snail mail??? I filled out the cancelation form and had the date on the form and envelope as the day after installation.

I would never recommend ADT. I have received terrible customer service from their Somerset, NJ office as well as their corporate office. The woman I spoke to in Somerset was condescending and rude. On top of the terrible service I feel like I was tricked into a new contract and an "upgraded" system that is identical to my old system. With so many online home security systems, I don't know why anyone would bother with a company like this. Even after making complaints and trying to come to a resolution with them, I have received nothing. I will be switching my service.

Sorting through the dozens of ADT resellers is confusing; I received dozens of brochures in the mail, emails, phone calls, and flyers hung on my front door - not fully realizing who works for ADT directly and who is with a company that contracts for them. I did invite an ADT employee to my house for a sales call and he couldn't beat the rates that were offered on the flyers; I'm sure it was because of his commission. I found the best deal and service via a flyer and am happy I went that route.

Worst security company. If you have to sell your house they still want their money. I will never have them as a security company ever again. The folks on the phone are idiots. You are better off getting new locks and calling it a day. ADT are horrible lying pieces of crap.

Last June we purchased a home that needed some updating so we were referred to an ADT sales person for assessment of services and decided to try it out to protect the home while we did not live there. Fast forward 18 months later, yes 18 months. We do not use the system and records show limited use. We have two dogs and the Ring products are more user friendly so we have those. I call to cancel service to find out I am locked into a 3 year contract and the termination charge is $689 (when I called back it was $647) for the remaining 18 months. Absolutely ridiculous. When asked why I wanted to cancel, I stated that we don't use the service and we have a Ring doorbell and Ring motion sensors that are way more user friendly than a wall panel and a sensor we cannot use because of dogs.

They are Fraud. I had the service cancelled after 2 business days because, the service I had was priced more than I thought I’d pay for and still was not worth it. A regular Walmart or Lowe’s security can could have done the same job for less and would not have to pay monthly service fees. So I called them and They told me to fax cancellation notice or mail. How many people have fax machines easily available. I went in to work and faxed from there, I could not wait for confirmation so I called ADT. They told me they have received the fax and there was nothing left for me to do and refund will be sent within 4-6 weeks. Then I was billed. I called them back and they told me they would take care of it. Then I was billed again and again.

I would NOT recommend this company to anyone. It is like the Hotel California. You can never leave. My mother was moving out of her house due to her age and were 6 months out from contract ending. We were told it would cost $500 to cancel or get letter from Dr. saying we had to move so we did but then that was not was not good enough, they said at that point she had to be moving to assisted living in order to cancel. WHAT. To charge an elderly person $500 to cancel when they did not have a choice. They could no longer live in their home. Shame on you ADT. That is just BAD BUSINESS.

This system constantly gives false alarms. The only time ADT offered to help is after I asked for a cancellation. They also wanted to force me to pay another months monitoring fee because they need 30 Days to cancel! I asked to be canceled immediately and I was actually hung up on by a manager at their call center. That's the golden standard of abominable customer service. My advice? Go with anyone besides ADT, they don't know how to serve their clients in an acceptable standard that every customer would expect.

I called in to get information on a new security system. I had been shopping around the other providers as well to make sure I was getting everything I wanted at the best price. When I spoke with the sales rep he promised the world and even got his manager on the line that quoted a monthly fee of $27.99 after I stated the $58.99 monthly fee was too high for me. He said he could promise it at $27.99 since I have Spectrum as my internet provider. He also threw in a free installation in the form of a gift card and 3 extra cameras. He told me he would need my information and do a soft hit on my credit which I agreed to after confirming once again that the monthly service fee would be $27.99 which he assured me again that it would be.

I have had this system since March 2018. I have had 4-5 false alarms since August. I have had a technician come and out and "fix" the problem, but it didn't fix it. I have had 2 more false alarms in the last 2 weeks. I am very disappointed with this company. We have paid up to $2000 for the equipment and pay over $50/month for them to monitor, which they do very poorly. I do NOT trust this system, given that we have had so many false alarms. I called to see if I could cancel and get my money back and they want to charge me 75% of my contract since I would not be fulfilling the 3 years. They inform me that I have to have a technician come out at least 3 times and try to fix the problem and then if they can't fix it, they may consider returning my money. At this point, I don't trust the system to work at all. And why would I when all we have had is false alarms. This company is horrible in customer service and correcting the problem.

We had ADT at our business (alarm and cameras). We closed our business in August. It's now November and we are still getting charged monthly. When we last called (total of 4 times with employee numbers and confirmation #s) they still have no notes. And the latest charge we got 2 days ago, said it wasn't in their system and the charge wasn't from them! Unbelievable. Can't wait to call again next month.

NIGHTMARE of a company! STAY AWAY! I do not know where to begin. Maybe the shadiness of the representative who knocked on my door or the terrible customer service when trying to stop service because we had to move to a place where ADT was unable to service the address... I would not trust a thing this company says besides an alarm alert. I guess that's their main thing but taking care of customers is definitely not in their portfolio. My wife and I were hard sold by a door to door rep who walked in our house and scared us into a system. However I knew that my employer would be moving us to a location where ADT service was unavailable and I did not want to be stuck to a contract as we would be selling the property we were in within 12-18 months. He assured me that if we started service then had to move and the next owner did not want the service that we could cancel with no problem.

Have a problem? Call and be treated like dirt!!! ADT is not cheap! Why are you paying so much... I haven't yet figured it out! I had a false alarm at midnight!!! When I called I was treated like a not too bright 12 year old! Just say Frontpoint.

Just canceled my alarm monitoring as of 10/29/2018 'cause they were ripping me off at $42 a month! I have an old BHS-4000A alarm system that was installed 10 years ago which can function independently, non monitored, and as a stand alone unit. Found out the hard way that ADT locks down your entire alarm system when you cancel!! I can't even use it as a stand alone alarm!! Even ADT's phone number shows up on the keypad display to call them!! These scumbags at ADT are holding my alarm, that I own, hostage!! It's all over the internet that they do this! 'Security' company my **!! Stay away from this company! They are not in the business to protect you, just their own wallet! Hey ADT, want to change my mind? Unlock my alarm!

My experience with ADT was very bad from the beginning. After somebody broke into my house while I was sleeping I found necessary to get a security system. The first company I called was ADT, because it was very well rated on the internet. Over the phone, the person I spoke with told me that the equipment is free and I will pay between $28 and $58 a month depending on how I customize my package, and the installation time will be around 2-3 hours.

We had ADT come to give us a quote on their equipment for home security. We already have a different system installed in our home. The salesman told us he had to connect ADT's keypad to see if we had enough juice to operate their system. He proceeded to take our existing keypad off the way and put his on. When all was done we decided not to go with the ADT system because it was too expensive for us.

The installer provided clear and accurate information on each device, in that I could make an informed decision as to whether I wanted a certain device or not. The only thing I don't care for is the monitoring pad in the bedroom. It distributes the person sleeping, if someone is up and going in and out the doors. Like the unit and all its abilities. I would choose ADT again.

Accounts are not clear. Raising Payments every month. Constant harassing calls all times of the day. I really don't know what my true monthly payments are. Customer service right hand does not know what the left hand is doing. Terrible customer relation. ADT is a nightmare. I am determine to get someone look into my account. Deceiving contracts. FRUSTRATING!!

Many times agreed to visit me, let’s say Wednesday morning so I decided to stay and wait just to receive a call that afternoon to reschedule. Can you believe it? Not even explaining/apologizing first. During the 4 years happened at least 3 times. Sensors falling to the floor and activating the alarm causing the cops to come to finally find out that the sensor simply fell from the double face tape it was holding it. Yes, double face tape. Also, if you move in the middle of the 3 years contract, you are not allowed to continue the agreement at the new address. You need to start 3 years again or pay the whole remaining months. I WOULD NEVER GO BACK OR RECOMMEND ADT.

I am very upset with my ADT experience and contract. Your sales rep Daehan ** gave me inadequate information regarding your ADT service and contract. I was very upfront and concerned about switching from SafeNet to ADT because I was planning on moving the following year. He ASSURED me that the move of equipment, install and monitoring fees would not incur additional charges! He also did NOT disclose that there was a 36 month contract or an early termination fee. If I was properly informed of incurring additional charges for my move, I would NOT have switched security companies as my contract with SafeNet was complete. In order for me to set up a new security monitoring system at my new place of residence, I received an estimate for $461.

After being a customer for the past eight years, I tried to upgrade. My monthly price had exceeded $60 a month with old features. I scheduled to installs with the sales department. After hanging up the local office calls to confirm appointment they told the tech will collect the total payment. I said this was not agreed upon. Each time I had to call Customer service to try and straighten it out. Its been a total nightmare.

Initial quote and installation was misleading. We were quoted $39.99, plus a gift card and additional “credit” towards equipment. We were told if we didn't agree with the package we could decide not to install. Turns out the package I discussed with the original sales agent was $52.00 a month plus 4 payments of $400 for equipment. The technician was persistent and after stating several times we would like to crunch numbers before deciding due to the new quote, did not listen and kept installing. Did not give us the products we asked. I was charged twice for installation, once after my initial phone call and the second time after the installation.

I purchased an ADT home security plan through a door to door salesman. The setup and service were quick. Beside the home security update, I also get the camera doorbell and a motion sensor camera for my backyard. They both worked as expected until the last couple of months until I started to notice that the backyard camera no longer recorded and saved on the motion in the radius that is supposed to like it used to. It only saved when there is a bad (windy, storm, etc.) weather and "hit" the camera. A month or 2 later, the camera doorbell also stopped working even after I tried to reset it a few times. They quickly scheduled a tech guy to come out and tried to fix the issues. The doorbell working properly again, however, he wasn't able to fix the backyard motion sensor and wasn't sure on what could cause the issue.

On or around October 1st, 2018, I received a plastic postcard in my mailbox advertising low cost ADT alarm service for $27.99 a month. (See attachment). Around the middle of October 2018, I called whom I thought was the original ADT at 1-888-389-2943, but it turned out that I was calling a provider of ADT, a company called "Defenders."

This is the absolute worst customer service I have ever received. I called in to order a security system through ADT after a break-in, and when I received my system, it was through Protection 1. The sales representative NOT ONCE disclosed to me that ADT Pulse and Protection 1 were the same company due to a merge. When I was signing my contract, I thought it was odd it said Protection 1, but the DISHONEST sales representative stated that I was just e-signing through that portal - as if it were just an e-sign software they were using instead of an actual DIFFERENT SYSTEM.

ADT is the worst company ever! Their business model is literally extortion. If you enjoy paying thousands of dollars to have them mount stuff all around your home just to have them months later unilaterally decide to charge you more for your monthly service then literally tell you that you either pay or go to collections...then ADT is for you. I have never dealt with such an unprofessional company, they only care about getting you in a contract where they can then charge you whatever they want without any paperwork to back up their extra charges.

We are 20+ years loyal ADT customers. As veterans, my husband and I felt extremely comfortable leaving the country knowing our family's home security was being monitored by ADT while we were deployed. However, since our new home install in 2013, we have had nothing but issues; false alarms, unreliable alarm settings, unprompted notifications from the keypad, etc. We've made numerous calls, paid for upgrades, and had techs come to the house for troubleshooting with no resolution.

I have tried to resolve my issues through customer service. No luck. I was quoted that my monthly bill would be 29.99 per month. It turns out that because I received cameras and access to ADT PULSE my monthly bill is $70 per month. HUGE difference and ADT was unwilling to do anything about it except to come and uninstall my equipment. I should have been told this information from the beginning. I was also told that if I paid the $105 installation fee that I would receive a $100 gift card in the mail. After a few months I called in to see why I haven't received it.

My recent experience with ADT is like a five-star hotel, the tops from installation to activation, ADT has always been to me the top security company that's still in business and also has excellent service, I choose this company because a lot of security be in business one day and doesn't hold standard years of service, but ADT does. My technician as well as the sales representative was very professional, I explained to the sales representative what I need and received just that. My technician was very prompt. On time. That is very important to me, he showed up on time and provided excellent service. My ADT system I'm very pleased with it and I can truly say to everyone if you are looking for excellent service choose ADT, you will not go wrong.

The technicians gave good information about all the products that are available and what works best in protecting my home. Professional installation was great, and the technicians were very friendly and knowledgeable. I feel better now knowing that when I'm away from my home and family that they are being protected.

Joshua ** was patient, thorough and knowledgeable!! He walked us through the options and allowed us to make the best decision for our home and budget. He explained each piece and its function. After we made our decision we reviewed them and he installed them. After the installation was complete he walked us through the operation of the control panels and the features. I could not have had a better experience and recommend him and ADT to anyone looking for a OUTSTANDING security system!!

Installation was easy and quick - the sales representative kept the process easy to understand what I was getting, what was being installed and why I should have what I put in my home. I feel safe and comfortable not only being in my home at night but also when I leave.

Updated on 11/21/2018: I wanted to follow up regarding the resolution to my situation. Turns out there is no resolution. I called, emailed and called again the CEO's office and they didn't can would not answer my questions. Hung up on me. Their so called Corporate Relations Manager, is a joke, she needs a back to basics training in customer service. They know they are wrong that is why they will not comment on my review. If you look at other 1 star reviews put on here after mine, you will see their response to say sorry to the customer, but mine? They won't even bother. They know I am telling the truth. Since they want to go ahead and blacklist me and remove services, that's fine. I will gladly take my money elsewhere; but they couldn't answer the one question I had for them that they are trying to use as their defense. Where does it say in the contract that they can cancel at any time and for any reason? Nowhere! Read the fine print.

My bill was paid in full till the end of Sept. 2018. I called and canceled service on Sept 20, 2018 after sale of the house. Received a bill in Oct 2018 for $18.49. No detail on the bill only explanation after speaking to Scott is a charge incurred that happens because it takes a month to complete the cancellation process and that is wrote in the contract but I did not remember that being mentioned at the time service was started more than 3 yrs earlier. I was never late with a payment and there was never an alarm. So basically a person would be very wise to set up a DIY service and save a lot of money and getting taken advantage of.

Initial ADT Install went smooth. Options were presented and we did not expect that and to pay for the package however it was a good investment for the home. We recommend homeowners do as neighborhoods do change and it help to deter thieves. We appreciate the time the technician took and also explained how to use the toolsets given along with reading materials and contact numbers.

I had ADT come in and have their system put in my home I had just purchased. It took 3 hours to install. They had a promotion going on with a free ring camera. But keep in mind. The home when I bought it had a security system already hard-wired into the home. Which was working. I just needed to have a security company come in and take over the system. The salesman told me they would piggy back my system. They did exactly what they said. 45 minutes after the installation was done. I tried to arm the system. It came up with multiple error codes. I called ADT and the salesman who set this up. He said the tech who installed it will call me back in 30 mins. This was a Saturday. Well no call.

I believe his name was Joseph. Very good in sales and workmanship. Gave us what we wanted and helped us with other items we should consider. I have been a insurance agent for 45 years and he is right up with the best. I would hire him in a heartbeat.

My tires and rims were taken from my car in my driveway on Monday, 10/22. All I wanted was a camera outside of my home. I understand I needed an updated system but the customer service advisor, although really nice, tried to sell me everything but what I actually needed. He had a script and he stuck to it, trying to make the sale. I still do not have an outside camera and that is what I asked for in my initial inquiry.

They will not stop their auto payment system and are overcharging us too. They will not stop their services until I respond to a email that came 1 week after my first call but I didn't see it before it expired. We are being charged more than contract price too. When I called again today, just like my first attempt, I was in hold for over 20 minutes. Again, I was told to expect an email and respond to it before they will cancel their auto pay. WHY SHOULDN'T THEY STOP THEIR SYSTEM? I told my wife that I guess we will have to close our bank account and move our money someplace else!

My 3 year contract was up and I was looking to replace my home security system. After doing my research, I had 3 companies I wanted to check out. I requested a consult on the ADT website with ADT about a home security system. The next day, 10/22/18, I received a phone call from (who I thought was ADT). Never did they tell me they were not ADT, but a retailer who sells for ADT. I started out talking with a gentleman named Terrance. He was very nice and polite and shared what they had to offer. He gave me like $1000 credit on the equipment.

Bad customer service. Be careful when you sign the contract with this company. It’s a bait, always overcharge. You want to cancel! No way! You will pay for the cancel fee. A lot money. I will tell to all my friends, my family friend and the world. Don’t trust and don’t use this company. I’m sure I will never stay with this company after my contract. Liar and cheaters!

First, I have been an ADT customer for 5 years; when I was researching an upgrade to my system, I called them first. This ADT install has resulted in a 3 month debacle by ADT that has yet to be corrected. The sales representative attempted to sell me equipment I already owned (I only realized this on installation day). And...because I was wanting a higher quality camera, the installers sold me "hd bullet" cameras. These cameras needed to be ordered and a second installation date set. On the first installation date, the installers did not follow their procedures and the HVAC did not work after ADT installed the thermostats. I had to hire an electrician to come and repair the HVAC.

Technician was honest and efficient. Feel good about the system we have in place and the additional suggestions to add to our system even outside of the ADT scope of products. First step towards getting peace of mind back after break-in at the house.

I am not sure when ADT took a wicked turn, but this company plays slick games. Over the phone, I was quoted $27.99 for a monitoring fee. The phone rep told me that I wouldn't be charged until the tech came to my home and provided me with an assessment/consultation. So I provided her with my credit card number. After I hung up the phone with her, I received an alert of a charge for $105. She lied = Slick. They charge you this fee even before they come to your home. A few days later the tech arrived at the house and said that a $27.99 monitoring fee was not possible and he quoted me a monitoring fee of $52, plus tax. While I did not agree with this rate, I figured I would test the service out for a few days. But before I could totally make up my mind, the tech's assessment turned into him immediately installing the ADT keypad without asking. I literally left the room for a few seconds and he had already removed my old keypad system.

Best installation service that I have experienced! ADT went above and beyond with next morning installation. ADT provided discounts based on what had happened at our home (suspicious activity; individuals going through our mailbox and taking pictures of our house while at work). Further discount provided based on me being a registered nurse. I will forever appreciate that. Customer service was excellent from the first time I called, each customer rep., agent, or manager.

Thinking about Home Security - stay away from ADT installed by Protect Your Home – Defenders Security. This company is the ultimate bait & switch company that preys on senior citizens and those with good credit. If you have poor credit, they realize they can’t intimidate you and will charge you extra or not do business with you. They advertise one thing, lure you in with low payments and lots of extras, and by the time you’re done you’ve spent thousands! This is how it works.

It was a long installation but we felt it was thorough and our tech was very nice. We are now trying to work out some first time payment billing errors and statement differences from the price they originally told us. The customer service was great at this company as compared to when we called the corporate ADT office to get quotes.

Bait and Switch. I responded to a TV ad as well as a Flyer sent to me as a new homeowner... The $27.99 rate caught my attention, yet the $99.00 appointment fee they wanted to charge created concern. Quickly in the conversation the Salesperson told me that the system was wireless. Lie #1. The system requires a phone line or digital phone line... Then they wanted to charge me $100 to set up an appointment. After 8 minutes into the conversation when I said Hell No to the Appointment reservation fee, a manager gets on the phone. He tells me it is $48.00 to get the system to be wireless, which all systems are now!!! I bought a system from SHS for $39.97 that was wireless and had a camera as well as No activation or installation and I can control it from my phone...

The installer was very professional and knowledgeable. He answered all our questions. He was also very friendly and easy to talk to. The installation went very smoothly. We accidentally set off the alarm today and I immediately was notified by ADT. We are very happy we chose ADT and are very satisfied with it. Thanks!

The service was impeccable! The installer arrived at the agreed time and was efficient and professional. He answered all of my questions and was patient in explaining the system. The system was tailored to meet my needs. I feel safe knowing that my home is secure.

Lied from initial phone call to now. No concern for human welfare but all about the money. Highly suggest anyone looking for home security and honesty call any company other than Defenders ADT. Worst experience and customer service I've ever dealt with.

Andrew (technician) and Jeremy (sales rep) were very informative, friendly, and efficient with their recommendations for our home. We were not ready to immediately install a system and appreciated Jeremy taking the time to do an assessment first and giving us choices with regards to what he recommended. The ADT system is very user-friendly for not-so-savvy tech folks like me and my partner. We've been very pleased with our system thus far.

The installer, Mike, did an amazing job explaining everything to us. Pointing out areas of concern, all of the differences in the equipment, explaining how everything works, walking us through everything step by step, etc. He is fantastic at his job!

after writing review, ADT immediately resolved my issue with them. I am confused by consumer affairs asking me to update my star rating though. i would be happy to remove my 1 star, but the explanations for the 5 stars do not pertain to resolutions, only overall satisfaction. I would give the ADT dept that watches the consumer affairs 5 stars.

Original call I thought was to ADT themselves but I got the "Defenders" gang. As part of the sales pitch they said based on my excellent credit, "We'll give you $** in credit towards equipment." When the Technician showed up for install the number he had was about 20% less. When I challenged he said, "You'll have to call them back. I cannot change it." Called back and they say they corrected it but still waiting to see. On the installation front the Tech installed the system incorrectly and mis-programmed sensors and the system wouldn't alarm properly if doors opened. Finally they sold the upgraded wireless communication and ADT Pulse System. Only problem is the wireless cell communication system does not work in my area so they sold me a bag of goods. When you call in you get a bunch snotty defensive people who are incompetent. This group is a complete ripoff and should be avoided at all cost.

My installer was excellent!!! He is the reason I decided to go with the ADT system. He was very professional and answered all questions, showed me helpful hints and shortcuts, and addressed every concern I had. I could have gotten lower prices elsewhere, but customer service means a lot to me these days.

The service was great, installation great. Roderic ** was very nice and knowledgeable of the company's product. The big downfall is the equipment and devices are very expensive. I had to go with bare bones protection which still cost $2000 after the equipment credit. I hope I'll be safe. I live in a very bad neighborhood.

My first encounter was with the rep on phone to set up appt for installation explaining why ADT was different and better than what we had, that went very smooth. Our tech arrived promptly and provided the necessary detail to secure our home. He also explained again the benefits of having ADT. Installation went well, our tech was friendly, courteous and knowledgeable. We had a wire that was left out bc he did not have the tubing to secure and hide it, he came back today and finished it. So far everyone and everything has been great!

Terrible sales, installation, and service, especially for someone providing such critical installation and monitoring. They're great at acting nice, then following up with nothing or (at best) a bait-and-switch with extra charges, going back on their word, and requiring that you pay more money to get what was sold on the front end. I read the promotion fine print, read the contract, discussed with the technician and branch manager to clarify all the pieces. Then got passed through no less than two disjointed and loosely affiliated call centers which continued to require additional forms, contracts, and payments in order to get the original payment terms and rebates that drove the initial sale. You should pay more for service from a different company, because ADT will end up costing you more before the dust settles.

ADT did the right thing and apologized for the mistake and made things right. Gabe is a great asset for your company. I understand mistakes can happen, thanks for making it right

ADT has the worse customer service and the worse legal department. Be careful business owners as ADT will rack up citations on your behalf with the county, not tell you anything about it and years later you find out you have hundreds of dollars in citations accrued that you owe. They dispatch police to your place of business during working hours so I don’t know who is worse, ADT or the actual Miami Dade County Code Enforcement Department. I guess you can say criminals and people that take advantage of others come in all shapes, sizes and disguises.

In February 2017, I had three cameras installed, in which one camera simply sat on my kitchen sink because the technician didn’t want to hassle with figuring out an electrical connection to set the camera up to view my swimming pool area. The front outside camera was supposed to have night vision, but it didn’t. The night vision function finally popped in surprisingly during the summer of 2018. The camera system is down almost as much as it works.

I had a representative from one of ADT's subcontracted sales companies come to my house last year in August. He gave us a whole spiel about how if he could put a sign in our yard we could get a security system for free. My husband and I both specifically asked him how long the contract was for for the monitoring monthly fee and were told that it was 1 year. We specifically asked what it would cost it us to cancel after a year and he told us it wouldn't cost us anything. He told us that when a year was up we should call and tell them we were going to switch companies and they would lower our monthly payment or we could just stop it anytime after a year.

I had a horrible experience tonight. I was home by myself with 2 small children. My flue lever broke, but I didn’t realize that. The house filled with smoke and the fire alarm went off. I put in the code multiple times to stop it. When I called ADT to stop the alarm (1 child was crying due to the noise), and it wouldn’t stop, the first man to answer tried to help...but he couldn’t shut the system off. He put me on hold! The second girl basically told me to rip wires out of my electrics to shut it off...first in the chaos...she told me I had to find a screwdriver!

I talked with a representative about a home security system. As we talked she asked me questions regarding number of windows/doors etc. She told me we would get window/doors sensors (never actually told me how many my mistake for not asking), also told me it wasn't a problem to include an extra key fob and the really great news was we were going to have all this "free" money to purchase anything else we wanted off the service truck. Salesman and installer arrive and we find out that extra key fob was coming out of our "free" money the representative never ever mentioned this fact.

I told sales rep everything that my current system had, including a connection to my home automation lighting. All existing devices were to be connected and no costs to be incurred. Tech (really a sales guy) arrived and immediately drilled a hole in our front hall and installed control panel (per ADT procedures). Technician then reviewed existing system and declared that ADT could not connect to any existing devices. Tech reported that over $2,000 in replacement devices would be required and that a connection to our home automation could not be achieved. Horrible bait and switch... thinking we were now captive with panel and holes in our front hall. I refused to accept their reversal and sent their technician away. Hole remains in our from hall, and I intend to pursue ADT for damages.

I found the experience quite nice. Installer was very clear in what he was doing to keep my family safe. I would recommend ADT to whomever would listen. I'm very happy with the choice I made in having this system installed.

I recently received a mailing from ADT promoting new security system installation and monitoring. The cost of the monthly service was shown as $27.99 per month. I called the number listed on the advertising piece and spoke to a young lady. She told me that information shown on the flyer was correct and she scheduled a date for the installation. She also asked me for credit card information which I provided. I told her very clearly, several times, that I had a system already in place that was installed by Monitronics. I also informed her that the only thing I was interested in was the monthly monitoring and did not want to pay for new equipment. She said that was no problem, our entire conversation was being recorded and that a technician would have to come to the house and do the change-over.

We inherited an embedded system at our home. We did not continue the service, but the equipment was never removed. It has been a constant source of grief with beeps, etc. Tonight, it alarmed for over 10 minutes after my kids had gone to bed. I didn't think it would ever stop. I tried to pull the whole thing off the wall without success. I called the number and they told me to "unplug it." There is no plug! It is attached to the wall! My kids still can't sleep because it is beeping every 30 seconds. I called the number and they hung up on me because their advice to "unplug it" didn't work and they "could no longer assist me." CLEAN UP YOUR MESSES ADT! And stop your fear mongering while you're at it.

Very briefly DO NOT TRUST ADT. I just called them to inquire about their 27.99 plan and I tried to ask about every detail that I could, but their agent insisted to send a technician for consultation. First of all, the technician was a very lazy guy that was talking too much about everything except the safety and the contract. Secondly, he was a cheating guy that told a lot of lies and fooled me to sign a paper which was not the contract. For example some of the lies he told me: 1. In response to my question about the fact that I may leave the US because I am here temporarily, he told If you go somewhere that ADT doesn't provide the service you can terminate the contract which is not true and in any case, they charge you for the rest of your 3 years of service. 2. You have 30 days of grace period to cancel the contract which is completely a lie and you just cancel the service in 3 days which I didn't know about it.

I called to inquire about a promotion I saw online. Based on the call I set up an appointment to have a tech come out to install. After install he got me to a form that confirmed what he set up. After he left I got 5 emails to a contract with my signature imposed on each with a monthly rate double what I had agreed upon when I set up the appointment. I then called and received no help so I canceled the contract the same day but not before being charge twice on my card and still waiting for my refund. It's a sham!

They have a contractor come and sign you up and lie to you it's a one year term when it's 36 months. You better have this form in your hand when they show upon Friday to cancel with in 72 hours. Saturday Sunday are work days to them. It's all in the scam. They say they want a bank card but they won't bill it. They do and is not what you're told. The price will be more tricky stuff. They plug your cameras in to your outside 120 plugs. Grand-kids just pull the plugs out no camera so do the crooks. You don't have a TV screen to see whose outside. You need to get your phone or laptop or computer and hope you can get to site so you can see what is going on outside. Oops they're already inside killing me or robbing the place.

Fortunately I haven't had to deal with their customer service often, but so far the times that I have called the customer service reps. did nothing to help, and were rude. Not to mention the fact that even though they lock you into a contract, they still raise their rates every year. Feels dishonest. Usually when you are locked into a contract the pricing is also locked in, but not with ADT. That fact alone makes me want to switch service providers the day my contract is up.

So incredibly frustrated. We sold our home and moved last September and called and canceled our ADT service. They told us everything was taken care of. Then in January of this year we realized they were still auto charging our credit card. We called numerous times and even sent in a letter. They then told us we needed to cancel in the Spring. Still letters arrived in the mail that our account was still due. Today, I called and spoke with a supervisor only to be informed that it was against ADT policy to cancel without the customer remembering a 5 letter pin they had when they originally signed up. It didn't matter that I had the account number, my social security, was logged into the account online, nothing...

I was contacted by an ADT authorized dealer, the Defenders. The person on the phone wanted my SSN to run a check. I told the rep I didn't want to give him my SSN because I don't want hard checks on my credit report. The guy said no problem he can just run a check by name. Turns out that I was lied to and the guy did a hard check on my credit report. After speaking with the guy I was going to go with the installation. However, he wanted a 100.00 deposit. I didn't want to give a credit card because I had looked at using them in the past and I cancelled because they failed to show up for the installation. It also took me forever for them to refund the deposit.

I'd just moved into a new Manor neighborhood and since I'm a girl living alone, I needed some sort of security. Someone from DT Security, representing ADT came and sold me on the product. Little did I know I'd been roped into a three year contract without realizing this. Then I found out in order to even have the security system I need a permit. When I called in to cancel because of this, I was told I would need to pay 2000$ to end my contract that I've barely had three months. When I asked about the 6-month promise they said that only applies if there's something technically wrong with the product.

The day I called ADT I had just experienced some issues with someone trying to get in a bedroom window. While speaking to CS she told me about their package which was $850 worth of free equipment but since something had happened to my house she would connect me to her manager so he could help more. Once speaking to the manager he added additional credit to my account so I could have the basic package which included: Door sensors, window sensors, motion detector, outside siren, lifetime warranty, 1 key fob. While transferring me back to the CS he told her to upgrade me to shock sensors, an additional key fob, and to add 2 door and 3 windows sensor for my mother in law that is currently under construction. The CS said, "Wow that’s a great deal!"

I am pleased with the security product I bought from ADT. The Installer was great, clear, quick, answered all my questions, even made me a video to demonstrate the features of my new security unit. I feel confident in using the system, and happy to have chosen ADT.

We have been a loyal customer of ADT for over 15 years. We recently built a house in the country and needed a security system to deter burglaries so we contacted ADT. The sales rep came out and we contracted a 36 month plan with the promise from ADT on adding cameras once the house was complete. With the house now completed we contacted ADT to add cameras. Since we have satellite internet ADT could not add the cameras failing on the promise we were given upfront. We then contacted customer service to cancel the contract so we could go with a different company that uses cellular technology for the cameras for our home. ADT would not let us out of the contract. The customer service department was very unprofessional and just outright rude. Buyer Beware!! ADT shows no loyalty and frankly could care less if your home is secure or not!!

I called ADT and spoke to an agent. He was friendly and seemed to want to help. He understood what we're looking for and offered us a package, we signed the contract and the technician was coming next day morning. When the technician arrived, he told us he received an order to install a completely different package with half of what we ordered and said if we want to add more equipment we need to pay more. He was nice and apologized, we canceled the installation and called ADT again to figure out what we were going to do. We called ADT again and explained the situation to another agent and took her name. I asked her about things the first agent told us, she said that was not true and said she will give us another package.

After the installation be sure to read contract carefully!!! I was never advised by sales folks over the phone, or installer, of extra cost for pulse because I do not have a landline phone. I was told over the phone it would be $36.99 per month. Then after the installer rushed me through signing, I read it was going to be 52.99 per month! When I called I was only told I could purchase a phone line to lower cost or cancel... So today is the third day and I have to decide to cancel or not... Hmmmm...

Live in an nonsolicitation community. Representatives come to door physically attempting to get into residence when door opened. Was told that they are on public property and they can solicit where and when they want. Wrong. They are TRESPASSING on MY PROPERTY. Perhaps my only recourse is to call police.

Updated on 10/24/2018: ADT response "We apologize for this experience with one of our authorized dealers, Defender Security. Our dealers are independently owned and operated companies. Their information being a dealer is listed and explained on the contract you signed through them as well. To be released from the contract you would have to relocate your services with Defenders, or the new homeowner would have to set up services through that same dealer. Should you need to speak Defenders further, their contact # is 1-800-689-9554. Thank you. -Andrew." ADT does not support their name "ADT". They sell you to a third party and tell you to contact them!!?? See above. The third part does not have anything to do with ADT, it's a scam. Do not trust ADT to provide any customer service, again just give you a number to a third party vendor that will not answer the phone.

This is an exhausting process where the prices seem to change at an instant. Do not believe the price quoted you. It will change (go up) when Defenders get to your home. Please just create a transparent pricing structure that is agreed upon before work is started. Very disappointed with the installation process.

Do not sign with them! Lesson learned. They don't care about whatever circumstance are even if your house burns down! They will not care. Oh and they will take the money out of your account not authorized!!! The sales rep lied. Said contract was for 1 year and ended up being 3! ADT only has 3 year contracts. Be aware of the crooked sales reps! I have sent photos and instead of ADT knowing my house is no longer standing they still went in my bank account not authorized to do so and withdrew 700 and "management" does not care and will do nothing!

I mailed them a cancellation notice on August 10, 2018 after paying for 8 years. They refused to acknowledge my letter and charged me 2 extra months for service I never used, slapping me with a 30 day notice cancellation when I called to complain. They would not honor the original letter. In fact, they’re still trying to bill me and hung up on me because I was upset.

We thought the cameras were wonderful until our car got broken into. We checked the recordings. Come to find out (and something ADT does NOT disclose) is that the cameras will record when motion is detected, FOR THIRTY SECONDS... EVERY FOUR MINUTES! Our thieves waited for a car to drive by to trigger the camera, waited 30 seconds and broke into the car. POINTLESS! Even the police officer that took our report didn't know this and was shocked. We complained but they won't let us out of our contract. We offered to keep the detectors on our door and the home security. We wanted money back for our cameras so we can get cameras that will actually help us. TERRIBLE customer service. They won't do anything.

I am closing my escrow on new home in 3 weeks and was browsing for security systems and entered information on ADT website to get the quote. I didn't got a quote through email rather I got a call within 30 minutes from a representative who explained me what they provide and how the system works. He was pushing it very hard to schedule an appointment and when I heard they will do credit check I told him not to do anything with my credit check as I am in process of closing my escrow.

Loved my experience from the sales to installation. Monica was so pleasant and helped me get what I needed out of a security system. She was honest and professional. Technician was knowledgeable and efficient. He was very helpful in picking the equipment for my home.

Excellent customer service from Christopher and Sabrina! They came out to our home, they were very professional and courteous, and respectful. Always made sure they kept everything neat and clean. We were explained about how to use our new system and answered the questions we had. They were very patient with us. They represent your company very well.

Technician was extremely engaging, knowledgeable, explained the ins and outs of the system and represented ADT well in all other aspects of the job. When he was finished with the installation, he made a quick and thorough review of all pertinent materials.

The gentleman that installed our system was here for about 7 hours. He was very friendly and answered all of our questions. He explained the charges, payments, and equipment very completely and made it easy for us as senior citizens to understand. He showed us all the equipment and where it was installed. He let us use the keypad and see how to disarm the system and arm it. We were very pleased with his professional demeanor.

First time owner of a security system. All went well. Rep was patient with all of my questions. Very little disruption in home during installation. Had an issue on keypad and they came back to my home quickly. Problem was resolved.

Tech was awesome and knowledgeable about the product. He went through everything for me step by step. He showed me how to work the system and didn't try to sell me something I did not need. Response for install time was great too!

I signed a three year contract with ADT in June 2016 for the amount of $1007.64 in which $840.22 has been paid leaving a balance of $167.42. The contract ends in June 2019. In August I received a bill in the amount of $236.88. I contacted ADT customer service and was advised I owe $236.88 and will be billed an additional bill in January for $329.00. I didn't agree with the charges so I asked the representative to explain how these charges occurred.

Jerry was very knowledgeable and personable, and more importantly I felt I could trust him to get me the system I needed without overselling me things I didn't need. I enjoyed the whole experience, and would gladly have him back in my home anytime. I can't say this about all salespeople I've come in contact with over the years!!