ADT Reviews

Well I got home the next night and my home was trashed. I looked at the alarm and it was on "stay". Luckily I do not have anything of value so the thieves walked away empty handed however I have now had to pay for a new door and clean up (it had glass in it which is how they got it) and additional security cameras. And having nightmares every night since that someone is in my home.

Even before this second burglary we would put our alarm on "away" mode while we slept and still do now. I called ADT to ask why my alarm was automatically going to "stay" when I clearly put it on "away" which is when I found out that this automatic system is embedded within the programming of the product. I was furious to say the least because my husband and I were both beating ourselves up about putting on "stay" mode. How could we do that? Why did we do that? Until I looked at the history in the app and saw that we in fact didn't do that.

I asked for a supervisor and she offered to give me one month free, which is peanuts compared to the cost of the door replacement and to send out a technician to check the issue with my system. I asked for at least a free glass break since it is the only fail safe even if the alarm is on "stay" mode and if I am home it can protect me by automatically going off. I cannot be alert at all times, it is exhausting and stressful.

Her response was, "I can't give you a free glass break just because you WANT it." I do not WANT it, I do not feel safe without it and I am sure as hell not going to pay for it when their system allowed for a culprit to damage my home and walk away scot-free. This has been an extremely stressful situation and ADT has not done anything to help me feel any safer. I am not going to sell my home and uproot my life when I could supposedly have protection from a company that says they can offer said protection.

After speaking to his manager about 3 times he agreed to what I had in mind but did not offer me the doorbell camera, but said I would get 2 $100 Visa cards, and I could buy my own camera but it would not me monitored, and I am not sure how or when I will get those. So I have 3 days to cancel my system install and I just would like an answer today so I know when to expect my cards. This whole process has been very stressful and I have called about 6 or more numbers to get answers and I still have none. Thanks, Ed **.

So, I told her I do not give that kind of information over the phone. She insisted that they cannot charge until they have a security code. So anyway, I hesitatingly gave my credit card information in hope of a good quote and getting one thing checked off my long list of items I need to do that day. Well, she gave me the quote ($37/month for 3-year contract which was the same as online) and told me if I would like to set up installation. I refused and assumed that was the end of it.

Next day, I had a hard inquiry done by DEFENDER SECURITY and a $107 charge on my credit card. When I reached out to ADT customer service again and got hold of another manager (Sherry) she apologized. Told me she will escalate and remove any charges. Guess what, nothing happened on day 7, and I had to dispute with both the credit agency and credit card company. Complete waste of time and a predatory company ADT. Go with local home security service providers. The average rate should not be more than $16/month (with no contract). Don’t buy shenanigans of ADT.

The supervisor I spoke to told me they can’t honor what I’ve been told because I called so many times. They will go with the initial offer I’ve been given. I’m fine with that if this is what we had agreed on or at least someone could call to say they can’t go on with the last offer I’ve been given and not having to postpone everything that day, waiting for the job to be done and wasting my time. I can’t imagine a reputable company would give me a certain offer then decide to proceed with a completely different offer and think it’s ok!!! Dishonesty and lack of good customer service.

I call ADT right back and I explain to the ADT rep that my husband has "cleared" the home. She says to me, "I will call the fire department off". What I say? We don't have a fire alarm on our home with ADT. Are you at "** Lane?" My reply, "No I am not at that home?". What is going on here? She has no idea where I live. Finally she figures out our home address. We call off the police and she hangs up. She never ONCE asked for my password. I called ADT the next day to find out what was happened. They tell me that it is not their policy to ask for someone's password when we disarm the system. I proceed to explain to them, could they please look up my account.

Because I was told this policy years ago our account should state you are ALWAYS to ask for our password. She argues with me and says that is not ADT's policy. I argue back with her and explain, if I am in trouble and someone tells me to turn the alarm off I am going to turn the alarm off. That is what I pay ADT for. In my head I have my "safe" password and my "danger" password. I am expecting ADT to save me. Before you go with ADT you need to ask yourself. If you are in real danger, will ADT protect you? If there is someone standing in your home holding you at gunpoint and you enter your code, will ADT protect you? My answer to that question (because of REPEAT, I mean REPEAT examples) is ABSOLUTELY NOT!!!

Here is what actually happens: I get charged for 1 month of service at my old home when I didn't even live there. 2) They never waived my cancellation fee and it just appeared on my bank statement 7 days before my new scheduled install. So I called assuming it was a mistake. Nope, According to the young lady on the phone, they charged me the cancellation fee anyway just to make sure I went through with my new install. IF that is the case, why didn't they tell me that on the phone when they sold me the bag of goodies? I specifically asked "is the only bill I have left the installation and my reduced monthly rate?" The retention specialist swore up and down that was the case.

I am obviously writing this now because they would not refund me the amount until I went through with the install. Obviously after being lied to I cancelled and they were more than happy to let me go. I didn't even get transferred to the "retention team." ADT is a joke. I hope they keep my $650 cancellation. I will happily sign a 3 year contract with anyone else.

I refuse to pay for a landline when I do not use a land phone. Employee's badge number: ** assured me he was offering me the package that’s normally $51.00 that doesn’t require a landline, for $27.99. He was very nice and even offered to reimburse the $99.00 installation fee with a $100.00 Visa card. He informed me the installer would have additional packages to offer. However, if I didn’t want anything extra to just say “NO”. I assured him I would be saying No.

Fast forward to today, installer (Grant) came out, appeared to be nice. I inquired of him several time, if the paperwork he had stated my monthly fee would be $27.99. Each time I asked he answered “yes, $27.99”. After the ADT apps were installed from the Apple Store and the sensors and glass breaks were installed, he told me he had something to tell me that would break my heart. I asked him if it involved additional money and he stated “Yes”. The installer stated the $27.99 was for monitoring with a landline and I would have to pay $51.00 for monitoring without a landline. I told the installer, I would pay $200.00 a month if that had been the original agreement. However, I was not paying one penny more than what I was promised.

It’s the principle. ADT is very deceptive, running a scam business, victimizing and preying on people’s fears that are already being victimized by would be criminals. Shame on you ADT! And based on ALL the negative reviews, ADT is rampantly victimizing and preying on individuals all across the USA. Given the option, I would rate my experience as s ZERO. I am elevating this further. I am sure the BBB and regulatory commissioners are interested in how ADT is operating. Additionally, I am interested in filing a class action suit. Like I stated earlier, it’s not about money, but about principle.

Installation day came. I won't even go into any length as it was, well, horrible.

Several calls to ADT management due to broken equipment being installed, old panel, used window magnets, and to end the 8+ hours (yes, it took all day) of installation time the rep gave me paperwork that said I owed them $4,400! Now usually that's all just a ploy and the real numbers come out but the service agent wanted a deposit. Um...no. Another call to ADT to clear that up and then a surprise of 3 year ilo of 2 year contract. By that time I just wanted them out of my house. I didn't sign anything so that I could have a day to think about it. When I called the next day and spoke to management again to my surprise my paperwork had been signed! WHAT! Yep, they had "digitally" signed my paperwork completely without my consent; completely illegal.

Lengthy conversations with more management, threats to sue them and they said they would call with their decision on what action to take. More calls. No action, no response. So, do I have them rip everything out, take them to court? I was so tired from the move, I unfortunately just said fine. I wanted my peace and the whole fiasco to be over. I didn't have the time or the fight in me. Wish I had, because it hasn't been 'fine', but we all have those times in our lives that we just say the heck with it. (Stronger language needed here but it's a public site).

So...now, here I sit, waiting for the ADT repairman all day. He's supposed to fix one of those used window magnets that, even after replacing the battery keeps going offline. I had systems that went 8 years without having to replace a battery, let alone tripping the system every other day. Gad. Oh...and to end the story, they're going to charge me a $25 trip charge. At some point you just have to laugh, if it wasn't so ridiculous. Never, never again will I use ADT. Too bad, they used to be a wonderful company. Now they're no longer a good choice. They're a bad one.

A rep from the installation department told me it was cancelled yesterday and they informed the rep (young lady) through email to give me a call due to order was canceled because I have smoke alarms so a tech will need to come out. Rep (young lady) never called me back yesterday or today. Poor communication there? The rep today then decided to transfer me back to sales. I spoke to rep (young man). Had to constantly repeat the situation. He still seemed to not understand and did not help in no way. So I informed him to give me, my deposit back since no one seem to help me. This is a concern I will like your other customers to know because it’s sad when you’re trying protect your family and home but you have agents that can’t do their job to assist you and communicate appropriately. What can be done about this situation??? I will like all the calls listen to before contacting me!

He proceeds with an install consisting of 1 keypad, 2 door sensor, 2 window sensors and 1 motion. By the time he calculated everything was over $600 for installed equipment. Charge my card 2 months up front. All the door sensors are labeled wrong in the system. The app to turn off the alarm does not work half of the time. So the alarm sounds when you get in the house. I called customer service to see if they could add a time delay to the alarm. She said a tech would have to go out to do that and that it would cost $100 an hour. Then she would not answer any more questions until I gave her a pin. I could not remember so she said they would send one out in the mail, which I never received.

I would not have minded the contract terms if it were not for the fact that I got charge over $800 to install a system that was basically identical to what I already had in place. Something they just had to activate. Now I am stuck wondering if we have any legal rights out the contract since they lied and said we needed any equipment.

I had to leave for work, and the technician asked me about payment. I told him I could give my credit card information over the phone when he had completed the re-wiring of the sensors. He told me he couldn’t take a credit card because there ‘could be a mistake made with the numbers’, and asked me to leave a check, with ‘VOID’ written on it. I did that.

At 11:02 am, I was called by the technician who told me he completed the job. He told me the total charge was $347. I told him I wanted a breakdown of the charge. He told me that the sensors were $2.97 per sensor, and there were 8 sensors. I asked him why he needed to replace the sensors, and he laughed, telling me that it needed to be done because the old ones didn’t work. He then proceeded to tell me that the first half hour was $107, and the rest of the time was $218. I told him $218 does not represent the other 1.5 hours he spent on site. He argued with me and told me that he was there for 3 hours, and that’s what the ‘thing’ says. I then told him I wasn’t giving my credit card information and he said he could use the check. I told him not to, and he said he would put the amount into ‘dispute’, and I could call ADT to figure out the final amount owed.

I was never told that sensors needed to be replaced, or about the cost of the sensors. The technician also never asked permission to replace the existing sensors. When we looked at the sensors—all of them had been installed on the outside of the windows. This was done without our permission or consent. Why didn’t the technician install the sensors inside the window frame, like it was done before? Issue has been escalated to ADT—but I still believe it’s important to share this review here.

I was also told I couldn't get discounts for the cameras I just purchased or my money I paid in advance for the year. Reason was because I moved so they bill me a termination letter that's the money I paid advance gone to and still billed 1200. Only because I decided to move. I called ADT service to be only transfer around. After so many attempts to get this issue fixed because I only moved and wanted service. I was told to redo everything. I thought ADT service was honest and good. Just to realize it only took money from me and not good at all. The camera only record for a good minute and have to wait for 4 min to start up again. It doesn't live stream and records everything only a good snapshot. I feel I wasted money and time with ADT service.

When I have asked representatives on their prices and packages, I received no definite answer to what I should be charged because what I have is "not one of the packages they provide." It has been 3 weeks since installing this system, and it has been nothing but a disappointment. Had I known it would be this bad, I would have shopped around to a different provider. They are supposed to be securing my house, and I can't trust that they can even do that. If I could get out of my contract, I definitely would.

It took me OVER A YEAR to finally get them to come out and fix the issue so that we have one account for the two buildings. I spend hours and hours on the phone with various customer service people. This is time I will never get back. Not to mention the collection calls (because I refused to pay for the account I didn't authorize). The local Manager, Jarod, is a JOKE... Promises to return phone calls and never does. I have never experienced such poor customer service in my entire life. After the two accounts were finally combined into one (14 months later), they said they would clear out the amount due on the account I had not authorized, but they never did, so the collection calls continued. I finally paid the bill out of complete frustration. If you have any other choices in your area DO NOT choose ADT. They are too big to care about their customers, and they don't.

I set up another appointment and the same thing happened. Now when I called Defenders, they said I had an onsite conflict with the installer. It is very hard to have a conflict with a person who has never been to my home. So, I have no working alarm and have been told that no one will ever fix it because of the onsite phantom conflict. I told ADT I want to cancel and am told I owe them 75% of the contract. So, they keep charging my credit card, so I had to block them. Now I am being sent to collections because of Defenders. I will now need to hire a lawyer to resolve this nightmare.

I told the tech that I am a single mom who works full time and I am 100% on a budget every single week. I wanted an alarm system for that fact also, that it is just me and my daughter, I want to protect her and our home. He made some phone calls, came back and said that they could do $42.00 a month, 2 months free service, and $300 in gift cards. I reluctantly agreed because at this point he had already installed this panel on my wall, I had already taken time off work to meet them at my house.

When everything was installed and completed, he had me sign some stuff, you know how they do this, you don't really have any idea what you're signing because it's on a tiny tablet and all there is is a signature line, but he is telling me what it all says, and it is everything that I stated above. I also specifically said, "I do not want this on auto draft." I used a credit card for the install that day and I do not want to pay my bill with a credit card. He said he got it all set up that way. This was all on January 16th.

On January 25th, I had a big payment come out of my credit card account, so I called. I spoke with a gentlemen that wasn't listening to what I was asking for, he kept telling me that he was setting my account up for paper bills which would charge me additional, and I kept telling him, "No I am not asking for that, I just want my card taken off file." He finally told me I would have to call ADT to do that, which I then told him I had just called and they sent me to Defenders. He was unhelpful and not willing to help with the very simple task I was asking him to do. I was not upset or angry, I was just trying to get my card off file and he ended up hanging up on me.

I immediately called back and asked to speak with a manager. I told this manager what had just happened and then expressed my concern that things were not set up correctly to begin with. She informed me that it was not, there was nothing in the file about 2 months free service, nothing about gift cards, the price was higher than what I was told and that my account was set up on auto draft.

At this point I feel like I was lied to just to get me into this service, which as an honest person, makes me feel scared to have a dishonest company protecting my home with my daughter in it. I told her, just cancel it, I don't like how this has all happened, I do not feel like I can trust this. She told me I would have to pay a few thousand dollars to cancel it, even though I had not even had it a week. I was not satisfied with the service I had gotten in that short amount of time, she would try to see what she could do to get the things I was told taken care of.

An hour into this 2nd phone call, she tells me I will get the $44 price monthly, that the original $42 wasn't even an option, but another tech would have to come back out to my house to have this changed. I was also suppose to get a refund of $105 back to my credit card and $300 in gift cards. So I thought this was going to be taken care of, she sent me an email with all of this info in it. The refund was suppose to have been back on the card within 7-15 business days, a tech was scheduled to come out to my house the following day, so I took another day off work to be at home to get this corrected. The tech assured me that this was not how they do business as I told him about the bad experience I had had thus far and assured me that the account would be corrected. I was hopeful he was telling the truth.

Fast forward 2+ weeks. I still had not received the refund so I call to see what the status was on that, I was told I would not get it until the 25th, which contradicted the email I had been sent saying 7-15 days. During this phone call I asked that a copy of my contract be sent to me because I did not have one yet. She said she would email it over. That was the end of that phone call. Still no contract.

Fast forward to Feb 22. I logged on to the website to see if I had a bill yet, because I wasn't sure when it would be due, and what do you know, I am being charged for services I DO NOT HAVE, $53.99. So I called again. I was told that the deposit would be there on the 25th of February and that they had changed my bill, that one was not correct and a new one would be sent out. I also asked again on this call about the contract and requested that it be sent again, she said they would email it over. They said I am still suppose to be getting the gift cards as well. Thinking that this was all the truth, I got off the phone.

February 28th, refund still not there, so I call again. I told them everything again, everything I had been told thus far by the multiple people I had spoke with. I was transferred to a "manager" and I expressed my concerns with the whole situation. This manager didn't really care that I had already been through the ringer with this company and told me that another tech would have to come out to the house to get it set up correctly because apparently the 2nd visit still was not correct.

I told him, I had already taken off work twice for this and you guys are expecting me to take off a 3rd day now in hopes that someone can finally figure out what they are doing? He was very rude and careless, which now I am upset because this is exhausting, having to call and tell this over and over again and be trusting a company to protect myself and my 3 year old daughter when I cannot even trust that my account is set up correctly and that they will refund me my money.

Also at this point, I am getting interest charges because I had been budgeting a refund to pay that, which still as of 3/1/19 I do not have. I offered ZERO compensation or compassion for that matter because I am having to deal with all of this. This "manager" was incredibly rude and careless for my situation. He hung up on me. In this conversation, I also asked for a copy of my contract and still have not received it.

Here's the deal. I have been repeatedly lied to. As an honest person, this is extremely unsettling to me. I do not feel like I am any safer now than I was a month ago, I do not trust that this dishonest company is protecting myself and my daughter, why would they when they do not care enough to charge someone the correct amount or issue a refund when they tell people they will. There is nothing about my whole experience that has been good or honest. I was lied to to get trapped into a contract to begin with. I have tried to get this handled, numerous times at that.

I get that each person on the phone is different and has no control of the previous person and I keep this in mind while speaking to them each time, trying my best to be patient while having to explain the nightmare of process to them, but what I do not understand is that seems to not be a set of standards to which this company operates. I am out of options at this point, I cannot get anyone to help and get it FINALLY corrected or just let me out of my contract. I have had to resort to social media and possible other options at this point because there is not a person within the company to step up and fix anything.

I called the customer service number, this too was useless, lady was rather rude, and told me if I want to cancel the service I must do so by tomorrow by fax only. Who has a fax machine these days. I will find some office supply who still has one and get it faxed tomorrow. She did let me know if I didn't I will our for three years of service. What ever happened to customer service and trying to please a customer. Unless you want poor service with bad attitude, do not call ADT

The mistake I made was that I should have denied the service even if were to lose the 100$. They were not transparent from the beginning, only after complete setup of equipments they revealed that we need to have a landline to avail the 29$ service and if not we have to pay 53$. They set up lot of equipments that I agreed to install for 600$ and told that they will provide a doorbell camera for free. At that point I didn’t have a wifi and hence they said they will come back to set it up. Today when a new technician came to set up the doorbell he mentioned I have to pay a 299$ one time fee to upgrade to a get that service. I was not informed of this cost upfront.

In addition to this, they promised a 300$ gift card since I was not happy before signing the contract. Later I realized that we had to get a gift certificate, take a money order for 5$ per 100$ gift card and mail the documents to MPell. We have mailed the documents and it’s been over 1 month and we haven't received the gift cards yet. Every time we call Customer service, we have to wait for hours to get resolutions or updates. During set up we were also told that if we were unhappy with service we can cancel it up to 6 months. But when we called the customer service, they mentioned that they can cancel service only if there is something wrong with equipment and they can’t fix it in 3 visits. Again these details were not provided to us.

My biggest complaint is that they were so caught up in selling the service and getting a customer sign up for contract, they were not clear on the conditions and transparent in explaining the costs and process involved while subscribing to that service. If I was informed of these in the beginning, I would have denied the service and not signed a 3 year contract. Please be careful when you get into sales call, make sure to take a day or two to think through and read the complete contract agreements before taking up this service. At the end of the day, it doesn't matter what the salesperson say, once we sign the contract we have to live with it.

The agent then indicated that the person would have to verify the contract via e-mail - which my mother never did. Instead of simply releasing us from this sham "contract" they have insisted both times I talked to them that she has to fill out a fraud affidavit, which contains canned language that is not accurate for this situation and that requires my mother to certify that she will testify to a tribunal about what is in the affidavit. So I am left with the choice of potentially making my 85 year old mother go testify in order to get out of this sham contract or paying this awful, awful company a few hundred dollars that they aren't owed so that she can have peace of mind. Stay far, far away. ADT is shameful.

The full story is that I was under the impression that I had ADT in the past (when we didn't we had another company). He attempted to assist us in waiving the fee but was still insistent that we had to pay the camera fee which again I told him I didn't want to pay anything more than the initial installation fee upfront (which I had already paid of $99) and then the monthly fees. This man became aggressive, loud, and argumentative in front of my 3 1/2 year old. I was scared and had the phone in my had to call 911. This was a horrible experience and should never have happened.

This man was in my home. He had no right to speak to me the way he did in front on my 3 1/2 year old. This experience needs to be reviewed/investigated. To top it off he called a customer service agent to assist me in getting my $99 back and the agent was just as bad. By the time the tech was finally going to leave he told my 3 1/2 year old "I"m not sure why your mommy doesn't want to protect you." What is this? How is this allowed/tolerated.

A week later I logged in and it still said that I owed $1035.46 and that it was going to be taken out of my checking account. I called again and again. I was assured that the money would not be drafted from my checking. The money was drafted from my checking account. I immediately called ADT and complained. I was told that I would see my money back in my checking account within 3 days. 10 days later I still do not have my money back. I just called again today and was told there was a 15 day hold put on the refund. Why? Why would ADT put a hold on my refund for a huge mistake that they made? Now I have been promised that I will see the money in 3 more days. I've had it with ADT. After this contract is up I will never use ADT ever again.

My issue with the company is that they sell 24 hour monitoring products and when your systems go down, which is to protect your business, you can't get anyone out for 24 - 48 hours or greater depending on the tech availability. I have requested to have a meeting with the head of service in my area and of course have heard NOTHING. This whole service model for a commercial account is ridiculous. I have already invested in my system, but if you are looking for a commercial surveillance system, look for a company that can get your system up and running in a timely manner and a company that will give you an emergency service call option. These systems are too expensive and too important for the viability of a company. Choose wisely.

The next day he called me to ask me if the church has two accounts or two panels. Because the system was showing that we have two accounts. I told him that for 16 years we only have one account. He said that they needed to send a technician to verify that information. Next day the tech. came, and verified that we only have one panel and one account. He even mentioned that looks like the paperwork got mix-up and we have been charged for two accounts for a long time, and that ADT will do us right by returning the money that was overpaid for whatever time we were overcharged (16 years) since ADT is a company of integrity.

Today I received a message from ADT that they will replace our panel for free and combine the alarms for free because we been a very loyal customer. I ask what will happen with the money that was overpaid and he said that he does not know anything about that. He was told to do the panels for free because we were good customer. I explained to the Commercial Specialist that the church appreciates the good faith on the free panel, but the alarms and the overpaid funds are two different transactions.

I ask him to please give me a Management POC he said that he can only give me his email, because he is never there anyway. It's been a week and nobody has contacted me to apologize or even explained what happened, and why we were overcharged. I'm hoping that ADT with a revenue over $4 billion dollars is not trying to do harm to a nonprofit Christian church.

Customer satisfaction means nothing to them as this contract company loves to boast how they have been ADT's contractor since 1998. All you get is a runaaround. Managers never available. You not allowed to have names or numbers. I went back to ADT and still so far nothing. Which why would expect anything different? They already have my money and me for 3 yrs! DON'T DO IT PEOPLE. FIND YOURSELF AN HONEST HOME SECURITY COMPANY! I can only hope that they actually respond like they claim to if I ever need them.

The fifth person, who stated he was the highest level manager who would take a live phone call, said there was nothing he could do and we would be assessed the fee... It's just the way it is. I explained the situation, that the decision on my part was not malicious and it was a job opportunity of a lifetime. He said there was nothing he could so unless it was a military deployment. I advised it wasn't military related and ADT doesn't provide service where I am moving to. He said since I was making an "at will" decision to move, they would hold me to my contract and charge me a $900 fee. I am very saddened that ADT has taken such a harsh stance with regard to this matter. If ADT services the area I was moving to, I would gladly transfer the service. When I return to the USA from job assignment in two years, ADT WILL NOT be me on my list of security service providers.

I called customer service and they could not find my account by the account number or the address. As it turns out, the new owner initiated service when he moved in. I asked the customer service guy about that and he said that I was obligated by contract until the 19th b/c they required 30-days notice. So basically, for about 3 weeks, ADT is getting paid double. I realize that legally they are probably correct, but from a customer service standpoint, they are wrong. I am searching for a security system for my business and my new home and there is no way I will use ADT.

Every time I call them, I get different answers and get shuffled severally from their rude & unprofessional customer service. The notice of cancellation states that refunds will be issued within 10 business days of the receipt of the cancellation. They received my cancellation on the 21st of January and when you call them, they start saying it can take 30 days, that’s not what is written on the notice of cancellation. They are so untrustworthy.

After I canceled, no one contacted me, I had to call to schedule an appointment for them to take out their equipment and since then I have had to keep calling them to find out the status of my refund. When I initially called ADT to sign up, I thought I was dealing directly with ADT, it was after signing up and trying to rectify the first bill that I was charged, that I discovered that I was dealing with Protect Your Home/ Defenders. I was charged at a rate of $59.99 when my contracts states $52.99. ADT has already refunded me my January & February fees but Defenders/Protect Your Home is just giving me different excuses. Don’t even try saying that the issue is with my Bank because ADT has refunded me already. I am tired of your lies & deceits. I am frustrated with your lack of integrity. I need my full refund as soon as possible because it’s past overdue, if not I will have no other option than to take LEGAL ACTIONS against you.

So a couple days go by and I say to myself... How hard is it to set this stuff up? And I attempted to install the camera. As I watched videos on ADT and learned about the technology things were looking up. But then...I noticed my Link device was offline. I didn't know it at the time but soon discovered when I called ADT tech support that my system was not working/being monitored by ADT! What the hell am I paying for? I called Defenders again later that week and was heavy on canceling already but talked with someone @ Defenders who seemed to care. After a 45 min chat he was going to get me a $100 Gift Card and then throw in a sensor for the window that was missed. BTW: the window that was missed needs two sensors so on top of the almost $1000 I'd now have to pay more. So he promised someone would be out Saturday (again) to finish up though he could not give a time.

So I waited all day Saturday... You guessed it. No one showed up. So now I have wasted 2 Saturdays (or actually 3 Saturdays if you include the 1st night when the install wasn't done right) and all my phone calls to ADT and Defenders. Oh they are quick to take your credit card for the installation fee and equipment but to do what they agree to do... Not so much. Needless to say I'm done. I consider myself reasonable and patient. But after wasting my time waiting to show up... I might as well stay home and guard my home myself. ADT and Defenders sure don't give a damn too.

We brought the batteries and did get them in. I called a week later since we had another notice. Our batteries were low and was told we had several low batteries. I asked to have someone come out and do them since one was supposed to be in the key pad per the representative. She stated we would only pay for the travel time not the batteries. We had to reschedule due to -4 temps. When I called and spoke to the person coming out to reschedule he stated we would have to pay for the batteries. Since then we had the batteries replaced that person did not charge us for the batteries.

2 days later another battery went out I called and was told that if I went through MYADT they may not charge me for batteries. I finally spoke to a representative today she stated that it is up to the person you talk with if they will charge you for your batteries. What kind of policy is that either you do or you don't. The representative should have no control over that decision. It should be a policy either batteries are free or not. This is very concerning and extremely frustrating and depending on who you get you may or may not get better customer service. Please get this under control. I feel a security company should not leave it up to their employees but have set guidelines that are enforced. This escalated to someone who did not provide me her name but stated this was the process.

I have had ADT technicians out 3 times - putting new parts into the system that they say "are not working" - they have all been replaced twice since September, 2018 - it is now the first of February, 2019. Also, note that it is impossible to leave a review for them anywhere that "reviews" the company on other sites and then leaves a link for you to "buy" the service. This is misleading at the least. I do not believe that "so many clients are satisfied." It just doesn't add up. They spend a great deal of money on advertising and marketing, but no independent reviews that are 3rd party endorsements for this product. A friend who has Iris from Home Depot (and is going away at the end of March) has had their system up 99% of the time. ADT = SCAM.

Come 2019 and we called ADT to put our monitoring on “hold” (as we are moving soon). We were informed ADT doesn’t do “holds” – and also (surprise!) we’re still on a new 3 year contract! I demanded proof, and ADT emailed a document we never saw or reviewed – that was signed by… the ADT sales agent. Only. The agent signed her own name on the “Customer” blank -- right underneath where it stated in red ink on the form, “Signature MUST match Customer’s name above.” The agent’s name was also helpfully printed above her signature.

When I pointed this out to ADT, an “account manager” claimed it did not matter what the signature “looks like” because it is an “electronic signature.” And that, “A signed contract exists, and you signed it from your own email account for the installer.” Apparently ADT would have us believe that a) we “electronically signed” a document, b) while in the presence of the ADT installer, and c) using our own home computer and email account to both receive and send back the document, and d) signing the sales agent’s name, not ours.

I expressed surprise that ADT installers now depend on customers booting up their own home computers to “electronically sign” a document, while they stood by waiting. Obviously if we were to sign anything they would simply have us sign something on an tablet (as in 2013), an electronic pad, or a paper contract. We archive all our emails too – and there was nothing electronically received or sent by us during that entire time. There was just no sense or logic to any of this -- but nobody at ADT was listening. To the contrary, ADT then charged us for another month’s “monitoring” -- and simultaneously placed a $780 “termination fee” on our account. Wow! I truly cannot believe this is how ADT treats its customers. Just… Crazy.

I received a mailer from ADT stating that they're offering service for $27.99. I called the number, explained that my house already had ADT equipment. The representative stated that not only is the $27.99 rate valid but that I would receive an $800 credit towards any new equipment. I asked at least three times if the $27.99 was valid for me and was assured that it was. I also inquired why I would need a credit towards new equipment since I was already armed. The representative stated that I probably won't -it's a simple matter of turning on the existing equipment. We set an appointment and was told me it shouldn't be any longer than 45 minutes to an hour.

The service person arrived promptly at the time agreed on - 11:00 AM. Assuming this was a quick and simply task I had scheduled meetings for myself at 1:00 and 2:00 PM. I showed him where the equipment was, went back to work and assumed this would all be quick and simple. He did tell me that we would need to replace many of the existing devices to ensure that the service worked - but again, that was covered by the $800 credit.

Over an hour and 15 minutes later, the representative told me he wanted to show me some add-ons I might like. Recognizing that this was a sales presentation, I said that while I might have an interest, I needed to do this another time. I assumed he had already done everything that was required. He then told me hadn't even really started the work and that he needed several more hours.

I was furious and said that we should forget it and undo whatever he had already done. He then put me on the phone with a "Sales Manager" who tried to high pressure me into completing the installation. I initially said no. After further consideration - and not wanting to waste even more time - I asked if he could complete everything by 1:30 so I could at least do my 2:00 meeting. He told me yes. I cancelled the 1:00 meeting and agreed. By nearly 1:40 (2:40 minutes - not 45 minutes to an hour), the representative said he was done and I that I just needed to "quickly sign off" on the paperwork. I asked once more if I was getting the $27.99 rate, he said yes and everything else in there "was pretty standard".

Maybe a week later I received a bill for $52.99. I was of course surprised after the many reassurances that I was getting the $27.99 rate. I was told by the person on the phone that I had in fact signed off on a 3 year contact at a rate of $52.99. When I expressed my absolute frustration and disgust, he/she went on to explain that the $27.99 rate only applies if you have a landline phone. I said that it doesn't say that anywhere on the advertisement. He/she said it does on the back. After looking for several minutes I saw that buried in all the fine print is one sentence about the need for a landline if you wanted that rate. The representative suggested that perhaps I should consider getting a landline! I won't go into the absolute stupidity of such a suggestion. Yet, at no time did anyone in the organization bring this up when I asked for assurances that I was receiving the $27.99 rate prior to and during the installation.

I then posted this review and made several tweets on your customer service line out of absolute disgust. I also looked up reviews and saw that many people - particularly the elderly- have had similar experiences. After three or four days someone from named Shannon left a message for me. I called her back. She returned my call several days later. I called her back and couldn't get her on the phone. I imagine this is what counts as "customer service" - a lame attempt at getting me on the phone.

Here's the thing that's so pathetic. You have a decent product and service that I may have willingly paid the going rate for. Instead you clearly have a methodology of entrapping customers to contract for the service. I am still considering legal action and have been in contact with the Better Business Bureau and Consumer Affairs. At minimum, I will continue to post this story on any and all customer review sites. ADT's business practices are a disgrace and I hope to alert, advocate and raise awareness about what you do to people.

Original Review: DO NOT DO BUSINESS WITH THIS COMPANY. PURE BAIT AND SWITCH. They sent me an ad quoting a $27.99 rate. When I called about it, I was told, "Yes, you'll get that rate." The installer came out and said, "Yes, you'll get that rate." Surprise - I got a bill for $58. Apparently, in some very fine print on the back, you needed a landline - but no one - including the installer who knew there was a landline mentioned that. If you try to cancel past 3 days, you're responsible for 75% of the contract. I am appalled. They are liars, don't care about their customers and shouldn't be allowed to be in business. I wish I could give zero stars but apparently that's not allowed.

I reached out to ADT and informed them that J wasn't able to help me. I asked to speak to her manager. J's manager called me from his cell phone, only gave his first name, and refused to acknowledge any kind of failure to deliver services. He was frustrated and hung up on me when I insisted that J should have been able to give me a quote on time. As I am attempting to move to CA and apply to rental housing, I find out my credit report has taken an unexpected dip because ADT has an open claim for more than $400 against me. I was able to explain this situation to my new landlord thankfully. I call ADT again (very tired of dealing with this at this point) and am offered $100 dollars off my contract termination fee. I decline this because I am upset that any such fee was even applied against me to begin with. I request escalation to the manager of Joyce's manager.

We spoke with another manager today (2/6/19) that offered to cut our bill in half for $200.00. Funny how the price keeps dropping, eh? They were rude, hostile and refused to acknowledge that they caused these issues. I will never recommend ADT or their subpar services. Please run. There are so many other dependable security companies that do not try to file false claims or break contracts. Run!

I called Customer Service and they removed the additional charge. Tried to get out of contract since we have not been able to use the system but was told we had to pay to get out of it. We would also have to pay for someone to come out since we did not purchase the maintenance plan. That is why we tried so hard in the beginning to get the problem taken care of but now we should pay. We have used ADT before and will never use them again or encourage anyone to use them.

After telling him we were not interested his demeanor changed to a very aggressive tone. We ask him to leave twice. I finally opened the door and pointed for him to get out. He told me he would get out the house but he couldn’t leave without talking to his boss. Long story short I ended up having to talk to 3 other people while he was getting his keypad back. He did not reconnect my other system and left wires unconnected. Now my smoke detectors and carbon monoxide detectors do not work and I have yet received my money back. I was on the phone for 3 hours and none of the people were concerned about it. He left my house in a unsafe condition! I had a perfectly good energized system - all I need was for it to be activated. Everything else was already in place from the previous owner. I will never recommend this company to anyone. He also tried to use scare tactics on me while we were alone.

After 90 days I called ADT yet again and was then informed that we hadn’t been instructed as to the proper way their referral process works. I was then told I would NOT be receiving my $100 gift card after all. So not only am I canceling my 20+ years service but so is my friend. I am appalled by ADT’s lack of integrity and customer service. Foolish business policies at best.

I was told that I could EMAIL my request in and that I would be emailed a code to use and to also include the board minutes in the email. I did everything that I was asked to do to a T and I got a email from another person with ADT that I had to do it in writing and give a 30 day notice before I could terminate. This is not the instructions that we were given and feel like this is just harassment. They will not get another dime out of our country club as our accountant has been instructed to stop any payments to ADT. Many of our board members have also said they were going to quit ADT also because of this.

Best part, every time they've come out to "help move equipment" in the past, it renewed my contract. So I can't get out of this now until 2021 (2024 if they come to "move it" again). No matter how you approach it, they will figure out a way to screw you when you move. I don't know why this is a policy. I don't feel like I did anything wrong or broke anything just by moving; I don't think I should have to spend $350 on new equipment every time I change locations. The equipment is brand new. I should know, I bought it last year.

The sheriff arrived and we worked with the alarm company to get the alarm off. We tried disconnecting the battery but it went off again after several minutes so we then unplugged the entire alarm. Because it was a false alarm, which I was unclear of when it went off, I received another fine. My fine's now total $225. ADT has sent someone here twice since that alarm which was only 2 weeks ago as the alarm has continued to malfunction. On the last visit, the technician decided to change the keypad and hoped that would solve the problem.

So far, it seems like it has. My problem is now, I have written ADT asking for reimbursement for the alarms and I have no response. They simply ignore all communication. I have called and asked for the phone number of the False Alarm Research Dept. and have been told they only respond to e-mail and there is no phone number. They have never responded to me. I am asking to be reimbursed for these fines as they are clearly due to equipment failure. I am not sure what to do next and am considering pulling my ADT equipment out and going with Comcast. Please help me.

Day 54: Informed refund still not received; paper bill for following month received; still receiving texts and emails regarding system connection. Acct. mgt. team member assisted to ensure cancellation. Day 64: ADT advised that wrong refund amount had been submitted. Therefore, their system rejected it. If I hadn’t called yet again, correction would not have been resubmitted as it has to be done manually. Also, on day 62, received another text and email regarding system connection. Day 67: Finally received refund. Hopefully, cancellation finally in effect--no more withdrawals, texts or emails!

A year later the video recorder quit working altogether. They came out and replaced it and renewed my contract saying it was an extension and added equipment. I've paid for two years and got nothing zero service zero monitoring from ADT. I've used other companies in the past with four locations and I've always had a good experience with other alarm and video companies. ADT is a rip-off. They manipulate facts in order to extend the contracts. They provide you with poor equipment. The person that came out to perform my surveillance system was a baseball referee and only had three to five days worth of training. He disclosed to me. I would recommend using anybody other than ADT.

Original Review: When my mother set this up at her house, she was told that it would be no problem to cancel her service. She alerted ADT to the fact that would be selling and they still charged her 52 dollars per month and told her that she would be responsible for another 3 years of payments or be in breach of contract. She didn't understand while setting up alarm that it was a three year because it wasn't made clear. And, the young lady on the phone said that my mother would never get that money back and that she is in contract, too bad. That same young lady told me her ID number and then when I caught her in two lies, told me that she never gave that to me. Is this how you conduct business? I would tell everyone, especially seniors, to stay very far away from ADT. This is despicable.

ADT RESPONSE (01/28/19): "Thank you for your response James - I have located your account with the provided address and see that your services were purchased through and installed by a third party named Defenders Security INC, AKA Protect Your Home. Defenders is an independently owned and operated retailer of our monitoring services. Therefore, they install and sell their own alarm equipment. For these reasons, we would need to escalate your complaints through them, as they would be the party to resolve your concerns. Expect a follow-up from Defenders’ upper management team within 24 business hours. I will be forwarding your complaint to Defenders’ upper management but, should you need to reach out to them directly, their number is 1-800-689-9554. Thank you for your patience! Mazen, ADT Presidential Executive Response/Resolution & Social Media Specialist."

MY RESPONSE AS FOLLOWS: "Thank you for your prompt response. Answer me this. I'm assuming your position at ADT is with human resources, handling the disgruntled consumers. Please, correct me if I'm wrong, but don't you think reading the complaint is the absolute first thing you should do upon receiving a negative review? NOT reading the complaint tells me ADT had no intention of even trying to attempt to rectify my issue. If you read the complaint I submitted to ConsumerAffairs.com you would realize that your response was a waste of my time. I can't help but think you purposely didn't respond with a written response the first time. Upon reading the 2nd (the only one I received) response I was sure of it.

Let's see where should I start, You DEFINITELY read my complaint, and I will give you your shady tactics one by one. The first message I couldn't see WAS WHY? Because, you didn't send one. You couldn't very well respond to my complaint when I already almost verbatim predicted what your reply would be. So what better? Not respond! Next on the list, You send the 2nd (supposed) message and ask for the telephone number and the address of where the location of service is. You have my Name, number, and location. I uploaded **3** contracts ADT/DEFENDER INC. AKA PROTECT MY HOME have on file.

Remember, ADT supplies the monitoring portion of the services, correct? ADT knew when they sent the 2nd and only message, they weren't interested in reviewing my concerns further. That statement was strictly for the innocent consumers that haven't experienced ADT'S RUTHLESS WAYS, YET. Conveniently after finding my address from the information I provided (inormation ADT had the whole time). It's really sad ADT is only worried about MONEY. Thank you for doing exactly as I stated. Nothing but HELP STEAL money from loyal customers, and try to act like ADT care."

As of 01/30/19, I have heard NOTHING from Defenders Security INC, AKA Protect Your Home (AN AUTHORIZED DEALER OF ADT). What more needs to be said of the practices for BOTH COMPANIES! Guard yourself with invaluable first hand information from a knowledgeable consumer. Don't obtain services from either company. Save yourself the headache/money from these criminals!!!

Original Review: PLEASE READ. PLEASE ADVISE. THIS COMPANY IS FRAUDULENT!!! Bait and switch to the fullest. They are worse than a telemarketing boiler room. This is just one of their SEVERAL TACTICS. These are the facts. You will contact ADT or they will contact you. Doesn't matter either way. They will explain their services (i.e. they will LIE to you and BAIT YOU) then when services are due they SWITCH EVERYTHING.

When you finally realize this has happened, and you contact ADT to no avail and never receive a return call after you have left message after message. You will end up here or some other site desperately seeking some sort of assistance from these CRIMINALS! When you end up finally getting a response, this is what they will tell you. We do apologize to hear of your experience! We have reviewed the account and see that your services were set to be installed through an ADT Authorized Dealer. Defender Security (or some other entity just not ADT) is a separate entity than ADT with their own package and pricing offers. If you could email us directly and verify the best phone number to directly contact you on we will reach out to Defender Security on your behalf.

So basically what they are saying is. We allowed this company, Defender Security, or Nightwatch Security etc. (it could be different they use SEVERAL) to lure you in by using our name ADT, they make you feel comfortable in believing your dealing with ADT, a reputable company (WRONG) and allow them to lie, bait, and switch everything the sales rep promised you.

When you finally catch on and try to contact us (ADT) we are going to tell you, we are so sorry for your experience and do apologize for the inconvenience, but we didn't install your system and they have your contract, WE JUST DO THE MONITORING they are an even more scandalous company than we are. We just allowed them to lure you in with our name and we only receive a percentage of the money they are stealing from you. We would love to help you, ONLY because we are online and the whole world has access to possibly reading this article so we have to make it look like we care and are worried that the innocent consumers might figure out that an authorized dealer through ADT does in fact make us responsible FOR SOME OF THIS. So give us your information so we can do nothing for you.

DON'T FALL FOR IT!!! My husband and I were foolish to believe their lies. If you haven't obtained service through ADT, don't do it! Read people!!! Everything I have stated is what ADT's response is to the majority of the complaints from the consumers on this site. I will be submitting this complaint now and will update on what the outcome is along with it being posted here on this site. Stick together people, this company is a corporate giant that has lots of money and lawyers and they are not worried about us, the consumers. The laws do not protect us from these giants, so we need to look out for one another. The following text is my first hand experience with ADT and Defender Inc. Please read...

On 08/01/18 a technician and a trainee from ADT came to our home to install their so called FREE HOME SECURITY SYSTEM (a $850 value, along with a FREE $100 visa card, FREE 15 pre-wired door/window sensors, FREE wireless remote control, and a FREE digital camera (when you upgrade to ADT pulse) . The catch supposedly was to be a new customer, pay a $99 installation fee, and purchase their great low price of $27.99 per month for monitoring services. Now, two days prior when my husband spoke on the phone to the sales rep from ADT, my husband made it a point to let the rep know that we didn't have the money to pay any extra costs or hidden fees due to being on a fixed income. The sales rep reassured him that there would be no extra costs involved. My husband also let him know that we had not gotten a phone provider yet, due to just moving into our new home.

The rep told my husband that a phone line was necessary in order to receive service from ADT. My husband asked what provider they used so we could do the same and possibly make things easier compatibility wise. The rep suggested Century Link, so my husband scheduled a phone line to be installed by century link. This brings us back to the morning of 08/01/2018. The ADT tech and trainee started to set up the service, 30 minutes later and a huge whole in my wall where they mounted the security panel the tech could not get the system to connect to their server. After another 30 minutes of the tech back and fourth with dispatch he asks me if the phone line that century link installed was a VOIP line. I told him yes, that we were unable to get a traditional land line because Century Link no longer offered that type of service and due to us living in Laughlin, NV Century Link is the only provider that services our area.

Now that being said here is where all the deception and overcharging begin. The tech starts to explain that the $27.99 per month monitoring service is only available for landlines. This was not told to my husband per the conversation with the sales rep. So now in order to get ADT monitoring services we would have to pay for ADT Pulse witch would be $52.99 a month. So now we paid for a VOIP line to be installed specifically for ADT and now we have no use for it. You would think a reputable company would offer some type of compensation for our waste of time and money., right? We were told that we would have to get wireless service in order to get ADT.

So now we are out of pocket for the VOIP line, we get charged for canceling the VOIP line and we get wireless services with Century Link. I ask the technician if there is anyway we could be compensated for all the BS we have gone through. The tech replies, "We are already giving you extra motion and window sensors (I thought you get 15 free in the promotion, and I only have 10 total window/entrances and I have never heard of ADT giving a monthly discount in all the years I've worked for them). I said, "Well, call your boss and I will ask him for a discount." He called his boss and I explained everything and he said the best I can do for you is $44.99 a month a total of $1,619.64 for the term. It wasn't the $27.99 a month as advertised or promised, but it was better than the $52.99. The tech and the trainee installed the equipment and on the way they went.

I have been charged as follows 08/02/2018-$107.17, 08/08/2018-$105.98, 08/23/2018-$105.98, 12/03/2018-$52.99, 12/31/2018-$52.99. Obviously this is not calculating up to $44.99 a month. My husband called ADT the end of September 2018 inquiring about stopping services with ADT due to being charged to much from day one. We were given the run around along with a telephone number to contact.

On October 2, 2018 we received a letter from ADT Admin Support Department stating that this letter is to inform you that there was a digital error with the Electronic Contract we signed at installation and my husbands signature is needed to make this correction and complete our ADT ALARM SERVICES CONTRACT, and to sign and initial ONLY WHERE INDICATED, DO NOT MAKE ANY OTHER EDITS OR CHANGES. On the new contract total amounts are inconsistent, along with two different forms of payment for my husband one of witch we have no idea of the account they are referring to.

As of October the 2nd our ADT alarm services no longer worked with ADT services and we were disconnected. We were happy that we no longer had a contract (so we thought) and no longer had to be bullied by a corporate giant. Wrong, as I scanned through my debit account I noticed a charge from ADT, so on 1/23/2018 I contacted ADT and spoke to rep Maria I explained to her about the letter on October the 2nd from ADT that we needed to sign the contract in order to complete the contract, she asked for the telephone number so she could look up the account. I gave her the number and she told me she too showed no contract on file for us. She put me on hold and then told me she needed to transfer me to Defenders Inc. At that point I was connected to a rep by the name of Asha rep I.D. #** this rep was the RUDEST, NON-HELPFUL, rep I have ever dealt with.

When I told her of the October the 2nd letter to make corrections in order to complete the service contract she stated we have a contract on file for you so I don't know what your talking about. I told her I was holding my contract that I had from the day of installation and what did she show on the one she had. The info did not match from what she said she saw and from what I saw on the one I have. I told her that it wasn't consistent to what I was looking at and she told me I don't know what to tell you but what we have on file is what it is what ever you have is nothing worthless. I told her really what did I just pull this copy of a contract out of thin air? I told her I would like to speak to her supervisor and she told me that it wasn't necessary to speak to her supervisor that she already told me what it was going to be.

I said, "Really so you're telling me that there is no one in a higher position that I can speak to and that there is nothing she is going to do for me. She said, "Hold on," so I did and 20 minutes later she returned to tell me no manager is available to speak with me. So I said okay then how about I leave my telephone number and they can contact me back. She replied, "No." I said, "So basically you're telling me I can't speak to anyone and you won't have anyone contact me back." She said, "NO I didn't say that you said that." So at that point I hung up the phone. That is why I'm here sharing my story since ADT won't rectify this and in hopes to warn other consumer's not to put yourself through this madness.

I called right away. Transferred to Defenders or whatever the third party company is that handles the billing and they wanted to offer me more Visa cards to bring my monthly billing statement down even more. So the guy that installed my system on Saturday made it sound awesome that I would be getting all of these Visa cards to total $400. BUT they do that to try to make the monthly statement lower, now to counter-act the expensive cost that you have to pay upfront for the equipment. Totally felt scammed and wish I would have done my research. What a crap company!!!

We had discussed this with their "professional" installers, power outages of days is not uncommon here (thanks PECO). Note that wind was howling last night-as is common, no alarm trigger, this only happened (2x) when snowy/icy. Technician that responded said nothing could be done about "wind" or battery life problem, was very condescending/unpleasant and tried to upsell senior citizen owner. Needless to say we are still angry esp since "nothing" can be done about these apparent flaws in system. If you have a smart phone there are many types of monitoring systems that don't require expensive installation and monitoring, as well as unnecessary police response, we added our own cameras, highly suggest you try self monitoring first. Again, we apologize to our police.

We were told that they would have to send a technician out four times before they would be able to discuss cancellation as this is their policy. It seems only fair as ADT is unable to uphold their portion of the agreement that we would be able to sever our relationship moving forward. However, after reading several other posts it seems that many people face similar problems. This company does not provide quality products and the customer service is terrible. It's unfortunate that a company that prides itself on services and protection could take advantage of people as it does.

I called many times before finding someone who would email it to me and when I received it showing the signature not even being close to the way I sign I was forced to file a complaint with the FTC. They told me they answer to no one and no government agency WRONG! Now they are all over the place trying to scam me any way they can. They asked me to sign a blank piece of paper 10 times (not a fool), send them my Driver's License and when I told them I was waiting on the FTC to get back to me they got snarky and sent me a document stating I was declaring forgery! When the document is much longer than what you signed, the deal was nothing like what was advertised and they were not blinking when they told me I would need to pay over 600.00 because my contract was now three years instead of the 6 months as discussed with Customer Service. It was a bait and switch, plain and simple.

If you can’t read all the pages in advance they are just looking for early disconnection fee.

Twelve days after tech came, I still heard nothing from sales rep despite repeated efforts. I contacted ADT support who said they also reached out at least twice to the sales rep and his supervisor, still nothing. Each time I spoke to ADT support they said they wouldn't refund my money until they spoke to the sales rep. This went on for over two months with no system upgrade, no monitoring and no refund. Sales rep wouldn't respond to emails, phone calls or even ADT's own support system. I finally contacted the right person with ADT who apologized profusely for the poor service and refunded my money. This may not be criminal in their intent to defraud, deceive, but it certainly speaks volumes for the poor customer service. It is amazing that a company that relies on their customers and their continued use of their services provide such poor service. I will never use, recommend ADT for any current or future needs.

The technician stated that the backup battery was set up wrong as a zone in the house and that because of the battery running low it was tripping the alarm. Due to the police coming to my home for false alarms I received a sizable bill from the police department. Seeing that the problem that caused the false alarms was due to a problem with the way it was set up, I called ADT and was told to contact False Alarm research by email. Of course, ADT denied this stating that is was my doing for the false alarms.

Per ADT there is nothing they can do to help a customer, there is no one who will talk to you regarding issues like this, even when one of their own employee's document in ADT notes that the system was set up incorrectly. ADT will not do anything regarding this situation. So if you are getting an ADT system put in your home, you better watch everything they do and do not trust that this company has your security or customer's best interest in mind. BEWARE! ADT is not a company who cares about their customers. I will never do business with this company ever again.

She informed me that it is the consumer fault not ADT. I explained that the installation technician informed me to wait in which Iesha (customer service rep) said the technician would not have told me that. I find it funny that they advertise for $29.99 a month but after they arrive for installation it is $59 a month and they are ok with the installation technician changing this rate but not informing the consumer of a discount they are entitled to. I asked for the concern to be escalated in which she gave me a reference number and hung up on me. Customer service representatives need to be replaced.

They dupe you into a contract—if they have to engage you with a contract then ask yourself... are they really worth having? Mobile service providers have dumped contracts. Gyms are dumping contracts. I could have SWORN we opted into a simple 24-month contract. Most other providers are 2 years. WARRANTIES PROVIDED are usually 2 years. Not ADT though...THREE YEARS. A LOT can happen in 3 years. Your financial situation may change. For me—I’m now divorced, poor from getting divorced—extremely fixed income, no longer living in the house ADT covered, they have continued to bill me despite this for a service. They have been notified THREE times. Twice in November and once in December when some shotty salesman showed up at my door.

So ADT was FULLY AWARE I no longer resided at that address folks. Oh. They knew. My former joint checking with my ex has now been overdrafted—I work full-time, I just haven’t had a chance to shut it down—and I was thinking per a conversation I had with a man back in November that I would no longer be billed and they’d send me the final cost of breaking contract. And they’re still pushing that they actually deserve the rest of the contract! UNBELIEVABLE. WAS NOT UNTIL TODAY I actually received the feedback that I have to give them—IN WRITING—my cancellation.

They don’t care about you, just your money—despite my pleading based on my personal circumstances and absolute displeasure with their product in my house...they still persist in holding a poor person to fork over hundreds of dollars to cancel the contract. There’s no empathy, there’s no regard. An example of good service for me—I was a customer with AT&T’s mobile service for YEARS. We moved somewhere where their cell service was shotty. They released us from that contract and waived the fees and thanked me for my business.

I had largely a good experience with them so I went back to them after 5 years. I don’t know...return customers are kind of thing. So you’d think ADT would be interested in the longevity of their company by meeting their consumers where they are at...unless this company gets a MAJOR overhaul and new service offerings...I will NEV-ER come back. And by the attitude I have received, they don’t give a flip about your business. Just hand over that money.

He did NOT have the doorbell camera and claimed that they didn't carry them because in the winter it got too cold and the camera would freeze up. He wrote up a quote for cameras and installation and it was over $1,500. I told him that was not going to work. TOO EXPENSIVE!! He came back with a quote of $538.26 so I agreed to that price. He had me sign some forms and I noticed that the monthly charge had gone up to $58.00. I told him that I was quoted $27.99 per month. He said "it's only a form that we need signed, it's not a contract". You will get your contract via email. So, I signed it. Not very smart on my part!! When I received the contract, I did not sign it because it did say $58.00 per month and that was not our agreement.

November 20, 2018 I called 1-800-689-9554 to cancel everything and I asked them to come and pick up their equipment. I spoke to April (very helpful) and she told me that in order to cancel, I had to write a letter of cancelation and fax it to **. I wrote the letter and faxed it in the same day. A guy named Cody ** (claimed to be a supervisor) came and removed the equipment. Paint was peeled from my doors from the removal of the sensors. When I brought it to his attention he told me that a little paint would take care of it. Today is January 13, 2019 and I still haven't received my total reimbursement. After numerous phone calls. 01/02/19 I finally received a refund for $106.79.

Keep in mind that they charged me the $106.79 on November 17, 2018 along with $538.26 for the equipment and $81.93 to get the app on my phone. They still owe me a balance of $620.19. I keep calling and they said that it takes 30 days to get my money back but it's been since November 20, 2018 and I'm still waiting. I would strongly suggest that if you're looking for home security, DO NOT go with ADT. Keep looking... Quick to take your money but not as quick to give it back!! By the way they told me that the $27.99 price was with a landline. Maybe their employees need better training because I told David and his supervisor Carly ** that I did not have a landline.

Explained to ADT representative that we did not want any extras as we did not want to pay any additional monies. The representative took our credit card information and charged us $74 installation fee as we agreed. The installation was scheduled and ADT technician came to our home. The ADT technician never specified there was any additional costs. He just stated he was unable to perform the work because there was no internet available in our new home yet. We rescheduled the appointment for another date.

On 1/10/19 the ADT technicians came to install the service, but advised it was only one motion detector, one door/window sensor and wireless panel. When we explained this was not what the ADT sales representative had explained the ADT representative in my home advised that he didn't fully understand the order because some items were written within the notes. He stated he had to call his manager to get clarification. He then stepped outside to call his manager. He re-entered my home and advised that the order was only for the only one motion sensor detector, one door/window sensor and wireless panel. He stated that we would have to pay for each item additional and each item would be $80 to $150 for a total of $1,400. Advised that we would not have agreed to this from the very beginning as our home has many entry points.

We explained the situation and ADT representative at our home agreed that their technician made a mistake in offering the full security system for $74.99 and that this happens repeatedly. The ADT representative stepped outside again to call their manager to see how they could rectify the situation. He came back in and advised since there was a mistake on ADT's part that his manager would allow the installation to be completed for $325. Advised the representative that we should not have to pay for their mistake. Felipe (ADT representative) stated he understood, but he had to take direction from his manager. Asked if we could speak with his manager he said, "No. That is not going to do anything. We have to charge you $325 today to do the installation of the full security and that is giving you a discount."

We expressed that we were dissatisfied and that we were not paying for something that was promised to us when we did the sale. He apologized and agreed that he understood, but that it was all he thought his manager would do. Again asked if we could speak to his manager and Felipe stated that would not do anything. We told him, "Ok then let us call ADT customer service and discuss this matter with them." He agreed and waited for us to call and informed us that we could ask to speak with the loyalty team. We asked for the number and he stated it was 1800-ADT-ASAP. We called ADT. We were told that we were not customers because the system had not been installed yet and that we had to speak with the technician on site.

We advised ADT that the minute they took our money we became their customer and that we needed to speak to someone because we were sold something and they were not honoring what we purchased and that the ADT technician on site was not able to do anything for us as he mentioned. We spoke with an ADT representative in the pre-installation department and spent 1 hour and 6 minutes while the on site technician was asked to stay in my home for resolution. The ADT representative on the phone apologizes for the ADT sales representative and advised that the matter would be escalated to the sales representative's manager for employee correction and that they were going to deal with the employee matter, so asked if we still had to pay the $325 and he stated yes. Advised him, "Why do we have to pay for their mistake?" He said he understood and that he was trying to see what he could do for us not to pay the $325.

Explained that this is not the way to do business as I had to take off work and promised one product to receive something else. The ADT representative on the phone apologized and continuously advised if could remove give the $325 discount for us, so that we did not have to pay for it he would. He said that his system was locked and that he could not make that type of correction. Requested to know who could make that correction. He said, "No one."

Requested to speak to the supervisor. He said he was the supervisor. Advised ADT representative that everyone has someone they report to. He said, "No I am it." Requested again to speak to his manager. He stated she could not do nothing for us and he was our last option and us paying the $325 for their representative's mistake was the last option for us. Advised him this is unethical, dishonoring on their part and that their mistake should be corrected/rectified. That we are completely dissatisfied with their service and that we wanted to file a complaint with someone in his hierarchy. Again we were told "I am it".

We again asked to speak with his redirect manager he said she could not see anything in the system and would not be able to make any changes. Requested to speak with a senior management level to be told that there was no managers on site. That all their supervisor, managers and senior level managers had left an hour prior for the day. He said he wishes he could do something for us to not have to pay the $325, but his system was locked and would not allow him to do so. He stated he also spoke with his IT department and that they could not remove update the system for us not to pay the $325.

Requested if they could place the $325 on our bill and then give us a credit on the bill for the $325, so that technicians could start the work and we did not have to pay for their mistake. He stated the system could not allow that, but it allowed to break it out in 3 payments and we had to clarify with them if this meant they would refund/credited our account, so that we didn't have to pay the $325. He said he wished the system would allow him to, but he said the system would not allow that. Requested to speak to senior level management again and told there was no one we could speak with.

At the end of the call he stated the invoice/contract we signed, that not even the ADT technician on site could understand, was the document to look at. Then requested to speak with his manager again and he stated, "The contract states what you receive." Then he said, "I will patch you thru to my supervisor's mailbox," so requested supervisor's name and was informed it was Kirby. Requested supervisor's last name and he advised Kirby **. Requested ext **. Advised him if he had any questions of why we were dissatisfied and advised again why we were dissatisfied, and that they should honor their sales representative's mistake and that we should not have to pay for that mistake. That is it unethical to state he does not have a manager or supervisor after we request to speak to them repeatedly.

Advised them that we will be filing multiple complaints and reiterated them all to the ADT representative again. Advised representative not to cancel the order as we will be filing complaint and want to speak with someone that will rectify the issue. Requested the patch thru to supervisor's (Kirby **) voicemail which only said numbers and left a message.

In review of the invoice we received that we paid for it states keyfob bundle with: and then there is nothing explaining what the bundle is. Also, another item states complete pack we assumed this is everything as it was originally explained to us by the sales representative. Also, explained this to the ADT representatives on the phone. If you're on site employee has questions on the order imagine us as the consumer." We took the word of the sales representative of what these items meant and it was a true bait and switch. Now we are left with no security system and the $74 not in our banking account. We are asking for resolution of this matter.

I requested the system to change and yet the technician had no intentions in changing this system; because he didn’t bring the equipment per order request; then take the system off and placed it back with the wires hanging out of the wall. Again, yet I’m paying for this type of service. In conclusion, tell people what they’re getting and allow them to make the best judgment on what they pay for, “you get what you pay for”! Personally, I don’t know what I’ve paid for; a box attached to wall with wires hanging out!

The armed response on the road is excellent!!! That I give a 10 rating but the rest is pathetic!!! They took the debit order money but I'm still waiting for an inspector to come to my property, because installation looks terrible!!! I think my 10 year old niece would have done a better job! Because my whole living room is full of wires. They punched holes in my ceiling with screwdrivers and sticked wires against my wooden walls!!! All the door magnets are falling off! I'll make definite sure no one uses ADT!!! They are losing their client because of bad service!

On top of that, all our windows and doors were even covered, and each little gadget per window cost an arm and a leg. We felt utterly scammed; tricked and pressured into paying way more than we thought we would. The man seemed like a professional, so we calming explained how we felt - he spoke to his supervisor and they worked with us a tiny bit on the price. This entire process took some time and we needed to leave for work, so we agreed to pay the equipment cost of about US $2500 in four installment, but he needs us to sign the contract that day. We are in hurry to go work and believed that the guy is from ADT corporate since he has ADT van and we signed and given the credit card information. Later we forgot about the contract since we were busy with the work.

After a year, one of my family friend came to our house and he asked about ADT Security system and how much ADT charging monthly for the monitoring. I explained to him everything and that is the time he told we are cheated and bullied by ADT/ADT Authorized dealer. The technician did not install the motion detector in my home, however this is the basic equipment that ADT advertise it is free with the installation. We felt very same. Even though we have very basic door/and window sensor in our home, we are paying $ 52.99 as monthly monitoring cost to ADT. It's been a year with ADT, I would not recommend anyone to go with ADT. ADT will send Authorized third party dealer and cheat the homeowners. My experience with ADT is very terrible and my humble request to homeowners not to go with ADT for home security system. Now I am trying the way to come out from ADT.

I spoke to 2 employees of the Defenders Protect Your Home Service who is supposed to handle this problem. Last time I called was in December and I was told that someone "Robert" would get in touch with me that day which he did not. Last time I called customer service I spoke to Nicole, the first time I called I spoke to a dismissive Marlene. The original installer of the service was Micah. I already feel as though I have known these people all of my life. This $571.55 is very important to me. Please resolve this quickly. I Worked with you in good faith...do the same for me.

December 14, 2018, I received a bill from ADT stating that I owed 920 dollars for canceling the service. I called them back and produced the email that Nancy ** had sent me stating everything was taken care of, and the account would be canceled on December 14th. Now, I needed a letter from the Nursing Home and the lady I was speaking with assured me that the account would not be charged.

So on December 27th, the Nursing home faxed over the letter stating my mother was a resident with that facility, and they received a confirmation back from ADT. So you can imagine my surprise when on January 1, 2019, ADT tried to withdraw the $920 dollars from my mother's account. Luckily I didn't have that much in the account, so I was just charged a return-draft fee. I tried to call again, but the wait was 15 minutes. So on Monday, I am reaching out to my Parent's Elder Law Attorney to file a suit against ADT for taking advantage of an elderly incapacitated person. #ADTWORSTCOMPANYEVER

Two weeks later it happened again. Being that I’m an electrician I decided to investigate myself. Once I opened everything up it was clear what happened. They installed the thermostat wrong causing the heat coil to run all the time. It was running during air conditioning mode so the blower didn’t kick in to cool the heating elements. And that was just the beginning. They refused to compensate us any for the HVAC system being destroyed two times. We were locked in contract with a 2000.00 early termination fee!! So they offer to reimburse us for the Nest thermostat. I removed it myself 'cause obviously I wasn’t waiting three weeks on a technician and letting my family do without. They said they would have a technician stop by and pick it up then cut us a check.

Two months later he came by and they credited our bill that surprisingly enough went up at the same time by 10.00 a month. Months later it went up again and then again. We were told they installed Nest cameras and come to find out they were ADT which means you can’t use them with any other software. When we moved we took our system to the new house. We called to have the address changed and they said we have to sign a new three year contract!!! Not to mention they drilled a hole thru my siding instead of using the wire penetration and grommet I had already installed for them prior to installation. And if that’s not enough they ran 60’ of wire across my siding leaving my security cameras vulnerable and my house looking terrible. I was extremely surprised to see that they ran out of wire and made a splice in the low voltage wire (generally not a problem) about two inches from the blow off on my propane regulator and tank!!!

Busted the corner on the siding, had two break ins that went unreported and horrible customer service. So in the end if you want to be scammed for money, your house burn or blow up due to poor electrical work, be disrespected on the phone and con into a contract that could potentially cost as much as 2000.00, or have your home invaded then they are the company for you. In my opinion, these people have no morals and no respect for their customers. They feel superior to the customer and operate as if they are above the law.