ADT Reviews

We have been lucky so far and our alarm has gone off because of a door blowing open after we have left our home. However, ADT has called us immediately and asked the appropriate questions to make sure we are the homeowners. If they can't reach us on one number they immediate call the others within seconds. Great service!!

My grandmother who lives alone was not sleeping due to not feeling safe. I decided to add security service. My only option in a section of Gainesville, Fl was ADT. My previous experience with ADT was poor. I vowed to NEVER use ADT again. My grandmother needed to feel secure and I had no choice. For the past 3+ years I paid ADT, she was happy, sleeping. The problem as of April 2017... she lost her key fob for security system. I called ADT to replace. After back and forth the total was $78; I agreed and it was scheduled. Tech went out next day. I called ADT about another problem and discovered the installation was done incorrectly and no signal for the monitoring service was received until today (tech brought new key fob and programmed). I'm like WHAT... for the past 3+years I have paid for something that was not working.

Great Company. Excellent and dependable with competitive pricing. Company able to control cost by eliminating waste. I have never experienced any problems with this service. We rest easy knowing we are protected. GOOD JOB everybody.

Due to a burglary, I had ADT install an alarm system in my home. Since then I have been burglarized 3 additional times. Why does ADT call my daughter who is 6 hours away to tell them to call the police. I live in rural Coos Bay County, there are only 4 sheriff's deputies on duty night shift in the entire county. By the time they are informed of entry the burglar has already taken whatever he wants and has already left. Also, the audible alarm is not loud enough to be heard by neighbors. I am now installing my own video camera system so I will at least be able to identify the burglar.

I have maintained contracts with ADT for 20+ years at my residence in Burbank, California, and at my residence in Spokane Washington. I have been generally satisfied with the quality of service, although there have been some difficulties with equipment failure. In Burbank I've had difficulty with one motion sensor which sporadically sets off the alarm for no known reason and I have had to bypass that station to avoid false alarms. In Spokane one of my motion sensors lost an electric contact while batteries were being replaced, also requiring bypassing that station each time the alarm is set. Because service calls are unreasonably expensive and warranty periods are unreasonably short, I have opted to live with the failed items. Additionally the monthly monitoring fees have more than doubled such that I am having to re-evaluate the necessity of maintaining the service.

Great service as well as feeling protected at all times. We feel that our home and belongings are always protected. Do not have any regrets about leaving on an extended trip or an overnight stay. We would definitely recommend your service to anyone.

We have been using ADT for almost 10 years and have been very happy with their service. The staff are well trained and very responsive when a problems occurs. We would recommend ADT to friends and family. We also appreciate the window/door stickers and the in-ground ADT signs which are very effective.

I can only tell you that all the times that the alarm have gone off, I could not have asked for more in relation to the time of response. I can certainly add that at all times the agents calling have been very courteous and accommodating. I feel very secure knowing that someone will respond quickly to any emergency in case that I would not be home! Even when I am home I feel secure.

I travel a lot. While crime is low in my neighborhood, I always wonder if I left the garage open or if anything is wrong back home. With ADT, I not only get the cameras and app to monitor the house, I get the monitoring service to dispatch a car if something were to happen while I'm away. For me, that peace of mind is easily worth the price of monthly monitoring.

I have had positive feedback with all my requests re: ADT Pulse. All ADT personnel that I have had phone contact or have made a visit are very professional and informative. I have no complaints. Technology is what it is. I am a senior citizen and ADT is reliable and patient. They talk me through an issue to fix it or immediately set up a visit for my peace of mind. Thank you!

We're having an excellent experience with ADT. Luckily, we've never had any attempted break-ins for us to be called. So in that regard, it's been great, because we have had numerous break-ins in the neighborhood. The only time we've ever been called about the alarm was about four years ago when it went off. We were on our way out of state. As it turned out, the alarm only went off because the severe thunderstorm set off the motion detector. But the police came out, they checked, and the doors weren't open. Then ADT reset it. And then last year, we changed over from a landline to the cell phone service so it's no longer connected to a landline. Their rep explained what our options were and we were happy to go with the new setup that we got.

The person helped me to clear the problem so my Pulse on my phone was working. They did an excellent job. The person was very patient and was extremely helpful in solving my problem. At this time, I have not had any more problems with the Pulse system.

Recently needed to check alert system. Great experience getting check out on the medical alert system and assuring myself everything was working perfectly. Called the toll free number and presented my concern and was told how to check the system. Followed the instructs and received the response I was looking for. Thank you!!

I love this service. It provides me and my family with comfort and security. I will continue to enjoy all that it gives. If I was to move I would carry it to my new location. The customer services is very welcoming as well. Thanks.

I feel safe and confident that ADT is monitoring my home. There has so many times I accidentally set off the alarm or panic button, and one break-in, ADT always called to see if I Was ok. I wish they would change out all batteries once a year.

I am a new customer so I haven't had much time with ADT, although everyone I have encountered has been helpful. The only complaint I have is with their PULSE mobile app. It is not consistent and I have had to delete the app twice just to get it work. Hopefully they are working at making that better.

Rechargable keypad battery replacement. The service man was timely and efficient. He knew exactly what to do and did it. More important to me was his patient, courteous and polite interaction as he answered several of my questions. He is an outstanding ADT Representative. In an era of shoddy service, and poor attitudes... he is a welcome change. He is worth gold... hang on to him.

My wife and I have had ADT service for the last year and have been extremely happy to have it. We have had a few break ins in our neighborhood and we feel fortunate to have an extra pair of eyes looking out for us and our property. This is what we get out of our ADT equipment and ADT personnel. They are both on the job 24 hours a day!

ADT has a well thought out alarm response procedure. When an alarm goes off, a security representative calls the owner to verify the situation before sending the police or sheriff. This prevents false alarm responses. The owner must provide a contact number other than the home phone line since the alarm system seizes the home land line to send the alarm to ADT. Newer installations may use wireless reporting, eliminating the need for a home landline.

I love the ADT Pulse app. It's so convenient. There's only a couple of things I wish they would put back on it that they seemed to have left off in the updates. The sensor history. I know it still shows the last 24 hrs but I like to go back further especially when I'm on vacation. And text alerts would be nice when the alarm has been deactivated. I know we get email alerts and notification inside the app but sending a quick text to my phone doesn't seem too much to ask as I'm not always logged into the app or have my email open always. Food for thought.

My alarm system had a low battery. I called ADT and followed their instructions by purchasing a new battery and my husband installed it. We were told it would take 24 to 48 hours for it to charge. During that time period I had to silence my door opening chimes because every 4 hours the system beeped and I had to manually silence it. I was not happy. To add to this issue my smoke detector battery needed changing so again I called ADT and they advised me to change the battery and then it would probably take another 24 to 48 hours for my system to recharge. Well 4 days later system still reporting low battery and I also received daily calls from ADT saying the same thing.

I love my ADT monitoring system. We feel safe and protected against any intruders. It's great to know help would be on the way. It's not about using the system but the security to know if something did happen we would have help.

Home security monitored from my IPad. Easy to keep in touch with security due to fact that it can be monitored on my IPad as well as text alerts from home station via texts. Made aware of power failures as well as possible break ins. Police notified quickly and am aware of any problems repaired i.e.: power outages.

The Tech that came to our home was very good. He took the time to show us everything we needed to know. Unfortunately right after he left we got a new modem. I hope I will be able to do what I need to get back online.

Very Helpful and we like having our home more secure when we are out of town. We are pleased with your Company and have recommended the service to many neighbors. Keep up the good work and keep us secure. We keep recommending your service.

ADT is always there to sound an alarm when something is wrong. I sometimes forget to shut it off when we leave the house, or in the mornings when I get up, and then my husband will go out and the alarm goes off and I have to rush to shut it off. Sometimes I don't make it, but ADT has never complained to me about this problem. They always contact the police... it's just that it takes awhile for them to come here, but that's always been during the day and not night. I hope if something really bad is about to happen that the police get her quickly then! I have no complaints about ADT at all!

ADT pulse, ring door bell and stick up camera have provided a new sense of security. There have been a few issues with arming and disarming the panel via the phone app, but contacting 800# has resolved the issues so far. We signed up with a special so our installation was free!

I wasn't sold on ADT until I met with your installation technician Trevor **. After speaking with the sales department of ADT, reviewing other companies and speaking with other people regarding their systems I was confused about what my home needed. When Trevor came to our home he listened to my husband and my concerns, inspected our home with great detail and took the time to explain to us what he felt would be the best security system. He also took the time to show us the equipment, explain what it did and answer all our questions. During installation he explained what he was doing, answered all additional questions and made sure we were okay with device placements. After installation he explained the system again, showed us how to use it and didn't leave until we were ready for him to go. This was the absolute best installation job I could have ever wished for. Thank you ADT for sending Trevor **.

My installation team was friendly and knowledgeable, and they got my system installed. However I am now having problems with the Wi-Fi signal and am unable to log into either the Pulse or the Ring. Plan on calling the service technician for him to rectify the problem.

I am 91 years young and live alone and have had service for quite some time and have felt secure and protected. However, to date have had no need for any service (so very thankful) but know it is there always. Have recommended ADT several times.

My Builder utilized BRINKS to provide my home with monitoring service in 2008 and shortly after ADT apparently acquired BRINKS and has provided my service since the acquisition (or merger) and they have provided excellent service. I would request the services of ADT in my next home if I were to move.

I did not realize I hit the red alarm button on my key chain, didn't even realize what it was until I got a call within seconds of setting it off. So happy I know now what it is for and the quick response was fantastic. I will stay with ADT as long as my monthly fee does not go up, as I know other systems are cheaper. Great service also, as I needed a battery changed in a high location last year.

ADT was kind enough to identify the problem and fix it. Although it was a little difficult to reach out to them, finally I was able to get hold of the right person. But getting a schedule from ADT was a little difficult.

I like the PULSE system in my house. Lets me remotely check and handle my schedule through their easy to program modes. The only problem is the main Security panel. Too sensitive. Every time I handle it all hell breaks loose!

Twice one window drop just enough to set off the alarm, and both times we were on vacation. The ADT officer came to the house and found that nobody was on the property, no windows or doors opened. They called me and left messages on my cell phone and it just happened we never turned on the phone. When got home a message was on the home phone to call. The service of ADT is excellent and would highly recommend them to anybody looking for an excellent security company.

We are extremely satisfied with our equipment and service. Fast contact if an issue arises. Remote access is great. Customer service is outstanding. Website is great. Salesman was very helpful and work with us for equipment selection and was present during installation. Installers are great.

I live in the country and always had trouble getting a good night's sleep due to all the strange noises from the woods and the house itself, but since I started using ADT I sleep like a baby knowing that if any of those noises turned out to be something it would set off the alarm and the police would be notified right away. It's a great comfort to have an alarm system.

We recently upgraded our system and love the flexibility of being able to arm and disarm the system remotely. The Technician that upgraded our system was professional, knowledgeable and extremely helpful. We are very satisfied with ADT. We would and will continue to recommend ADT to family and friends.

We have five grown children with families and we travel to visit with them a fair amount, and we wanted our house to be protected from people getting in that we didn't want to while we're gone. We've used the ADT security system for a year and a half or so, and it works. We have the remotes to set the alarm when we leave and turn it off when we come home. We also have motion and door detectors. In addition, some sliding glass doors and breaking glass detectors. The ADT reps have been very responsive to my request. And once in a while, I accidentally set the alarm off and so I end up talking to the ADT team on the phone. They call to check and make sure everything's okay, and they've always been very friendly. They did a good job and their charges were reasonable. I'm totally satisfied with ADT and have recommended them to several friends already.

I got motion detectors and door protectors from ADT and I’ve had very good service from the company. Their people came in, set up my system, were professional and I appreciated that. They were on time and it didn't take them long to do what they had to do. They cleaned up after and showed me how to use all the particulars. With the system installed, I feel safer at night or when I'm gone, and I know the house is locked down and that if something happens, I'll get a notification that'll let me know. So I’m very happy with my ADT experience and I’ll keep it for as long as I can.

I really like my service with ADT. My home got broken into and ADT was the only company that could come install their system at no charge the next day. I felt safe after I got the system after I got use to setting the alarm. I really trust that I have a secure system. Thanks ADT!

I truly love the sense of security my ADT system gives me. I have had a couple of instances where my alarm has gone off (my cat tripped a motion sensor once) and the staff have been caring and professional. Thank you for being here for me and my family.

The experience I receive from ADT is wonderful, and I would not have another security company for my home or business. I would tell my friends to chose ADT for their home or business for a safe no worry free system.

It was easy. The person who came to our home was very professional and gave us an accurate suggestions! We are very happy with our decision to acquire this system. My daughter got hers first and recommended it to us. Now we are doing the same with other family members.

Mr ** was a knowledgeable, caring, respectable person! This next statement has nothing to do with Mr **. When I called to schedule the service call, I was not informed of a $25.00 trip charge which I thought was very unprofessional! I was upset! I should have been notified the day I called in!

We feel very safe and secure that our home is protected by ADT! Very easy to use and not too expensive... Just right for us. We also have a second home and we have ADT there also. We also use the alarm at night to feel even more safe in our homes.

I requested that motion alarm be turned off for a period of time. The customer service representative was very helpful and informed me (in addition to what I was requesting) how to bypass the alarm within the house. Very helpful!

Austin was on time and offered great suggestions to improve the security of my home. He informed me of some of the limitations of the equipment so my expectations were met after installation was complete. I appreciated his honesty. I hate to be let down when my expectations are not met and the sale rep doesn't inform me that I'm expecting too much from the equipment. Austin also offered what I thought was a gracious cost savings due to my over 12 years of business with ADT. Ultimately, the system install cost much more than I had anticipated but not the fault of anyone, it is because of the number of entries to the house and adding video to our plan is what drove the price. I like ADT and will recommend it to my friends and business clients.

Always have had a good relationship with ADT, hope to never change. The response with the alarm has been great. Whenever I call I get good service and quick answers. This company is the best by far... I called about the monthly fee increase and due to the long service I have had with ADT the cost was lowered. Great job and I have always told others of the great service.

We have been with ADT for several years now. We have felt safer with it. They have been quick to call and get a hold of us if they maybe problem. Always polite. When we have called in about a problem with equipment, they have been here soon and taken care of it for us. So far we have been very satisfied with ADT Service.

Called to ask about the rate increase. I told her I couldn't do a rate increase I just had one. Was very nice woman and helped me. I would call back again if and when I have a problem. I have had ADT a while and didn't want to change.

I would like recommend. ADT company is good when they came to install security system on my house on time, explain good detail. I put # 10 point for them... I will recommend to my friend once again. This is company I choice.

I definitely feel safer knowing that my home protected when I am away and my wife is home I know that she will be protected and safe. When we are away I know that the house will not be vandalized. Other than the price I think it is a wonderful service. For what I get the price is high.

Very satisfied with our alarm system. Gives us a feeling of protection whether we are at home or away from the house. The response to an alarm on the rare occasion that we inadvertently set it off is very quick.

ADT has really been a life saver for me. I know I am secure in my home as well as when being away. I have ADT in my home to keep myself from being afraid to live alone, also to know I can return home to a safe place and can sleep knowing I am well protected.

ADT was charging me for service for over a year, and I wasn't even connected with ADT. But, I called and talked with a few different people until I got a hold of nice lady (whose name I can't remember). She was very helpful, and helped me resolve my issue. Thank you.

I have positive experiences with the services and products of ADT except for the unreliability of the APP I use to activate my system. It has touch enabling and sometimes I am in my vehicle attempting to engage the alarm and I can't, so I either input my password manually, or sometimes I just code in before I leave the house. Otherwise, I have no problems with any ADT products.

I have recommended them to several of my family members and friends.

We have had several false alarms at our house, but ADT was right on time in checking the situation out. I say keep up the good work. I think ADT looks out for their customers very well. A job well done.

When I am at home or on vacation, I feel that my house is secure. Therefore I am more at ease knowing my home is protected around-the-clock by ADT's Monitoring Center. Setting and testing the system is an easy process.

My experience with the ADT representative when my house alarm went off indicating a possible fire was nothing less than outstanding. The representative was kind, courteous, and very competent. He first wanted to know if there was a problem since they knew the alarm had gone off. Then he asked if I needed him to call the fire and police departments... I assured him no because I had the situation under control. Outstanding representative.

I was involved with two other alarm system companies. ADT, by far, is highest rated across the board. Good system, professional, courteous staff. I would highly recommend ADT to all family and friends. ADT is the only company for me. Thank you ADT.

All contacts with ADT have been handled in a professional manner. Alarm contacts have been expedient and accurate. We are very happy with our service and have recommended their service to friends and family.

I have been very satisfied with ADT service. Extremely responsive and very fast to respond. ADT consistently sends out emails about keeping your home secure and gives information about their latest and greatest products. They seem to keep up with the current trends in monitoring your home.

I have been a customer from NY. Just relocated to Fl. Thus far my experience with ADT have been great. Technicians are on point, on time, polite and always available when needed. Updates are daily and equipment is now more simple to manage. I hope to continue my journey with ADT & their crew.

Whenever I have to call ADT, I receive courteous, immediate service. I live in the country in Corozal, Puerto Rico. We have lots of power failures in this town. It is either a fallen tree or severe weather conditions. When there is no electricity for a long time, the alarm system starts acting up and on many occasions I have to call them to help me reset the system. The call is answered immediately and they give me precise effective instructions.

Everything has worked very well. The only "hiccups" occurred when I inadvertently opened a door after I had set the alarm. Shortly after I reset the system, I got a call from ADT -- proving they were truly monitoring my system. All was handled in a polite and professional manner.

With two of us operating the system, it was hard in the beginning. Getting up in the morning, a couple of times I forgot to turn off the system before letting the dog out. But all is fine now. LIKE IT, LIKE IT, LIKE IT.

We have been with ADT for more than 30 years, with all of the name changes. Never unhappy and always pleased with the service and response when necessary. We plan to continue with ADT and will gladly recommend the service to others.

Personnel are always available to speak to, whenever we call! If alarm sounds accidentally, they call to verify. Whenever we call, they verify our identity completely! We are very convinced that we have chosen the right company! We recommend ADT completely!

An ADT agent called within few seconds soon after the panic button was hit accidentally when the keychain fell on the floor. We are very impressed with ADT responsiveness and the agent thoroughly investigation. We have had similar response with false alarm but the panic is uttermost impressive.

Love ADT. Great product. Mpell people were rude. Hung up on me. The ADT advert says free gift card visa. 100 dollars. Salesman said that was what I would receive. I paid my 99 dollars thinking I get it back. Mpell sends me a letter on 7 April telling me I have to send 4.95 money order before my 30 days are up. Installation date Feb 16. Defenders eat poop. I told her I wanted to receive monies paid back for additional equipment ordered and to I'll stop payment on the account. She told me I could not do that. I ask if she would like to find out. I don't care about the money. I think ADT is a better company than Mpell or Defenders as their partners. I hate that I have to call people like that for service. 100 is 100 not 95.05 and a trip to get a money order free is free, that's lying on your advert. I love ADT and my system drop Defenders and Mpell. Rate ADT 5. Defenders 2. Mpell 0.

I have had ADT for years and upgraded to wireless approx 3 years ago. I feel very secure when at home and when I'm away. The wireless remote, the camera and online access features are awesome. I simply love being able to arm and disarm my system remotely. I have had several false alarms due to my own carelessness and ADT has been very prompt in notifying me. I highly recommend ADT.

I've been an ADT subscriber through USAA for over 20 years. They have always been responsive to my service needs and reasonable on costs to retain my membership. The system provides confidence that our home is protected while we are away. And I have personally observed and know their monitoring service works.

I have been very pleased with my association with ADT. When we set off the alarm by mistake the representative responds with a phone call immediately. I have no complaints. We have not had any breach of the system (thankfully) but I am sure response will be just as fast if not faster.

I had the alarm system put in 3 years ago, have no problems with the system. Have renewed my contract for another 5 years with them. Having an alarm system makes my family feel safe. Which makes me feel safe. I would highly recommend having an alarm system with ADT. They stand behind their work and if you have any kind of problem, they are all about making sure the customer is happy and safe with their product. Which we are.

Twice recently I accidentally hit the alarm when flap was down because it is close to my light switch. ADT called before I could get the alarm off. I was impressed and whoever I spoke to was understanding of the mistake. I now try to be sure and keep it closed.

The representative with whom I spoke made this process quick, effective, and inexpensive. The system works very well, and we are very pleased with ADT's service over the past 25+ years. We have recommended ADT to others and will continue to do so. Thanks!

I am a customer of ADT for over 20 years and I continue to use their service because of the outstanding service I receive. Everyone I speak with is very polite, professional and helpful. When my alarm go off, I receive their call immediately. Will definitely recommend ADT. Thank you for your outstanding service.

Highly satisfied with your service and your loyalty rates that you have provided to us. We will continue to be your loyal customers and to recommend you to all of family members and friends. Hopefully your service will continue to be as high quality as you have provided thru our years with you.

The system works flawlessly. The Support/Alert/Alarm specialists are the best. If you are looking for a GOOD company this is it. If you are looking for a better company, this is it. If you're looking for a BEST company ADT is it. Do I need to say more? What do you have protecting your home?

We are very pleased with our ADT service. The service is dependable in every respect. We feel confident in the protection and security provided by ADT while we are home or away. The ADT Pulse Portal gives us a great deal of assurance when we are away from home.

We began our research for a security company almost 14 years ago. We looked for a company that offered both great security and customer service. ADT fulfilled and continues to fulfill those requirements. With technology evolving as it has, ADT have evolved with it. Over the years we have added additional security and couldn't be happier. ADT's customer service is by far the best I have come across. ALL matters/questions are handled efficiently and professionally. Thank you ADT!

I would highly recommend this company. Have been with them for many years. I feel safe with it. Good customer service. They are always helpful with answering any questions that I might have. Love that they offer different options for the system.

We have been members of ADT for over 10 years and we are completely satisfied with the service! If I make a mistake or if my alarm goes off for whatever reason, ADT is there and the response is very quick! I hope ADT will stay forever, I feel more secure!

Love it!! Would recommend to any and all friends that are interested in protecting their home(s). ADT is very reliable any and all times, and have most definitely been there for me. Hopefully the price does not increase, and we will continue to be a great team.

I called to inquire about my account being double-charged for my monthly service. The representative handled my situation quickly and apologized for the error, while assuring me it would not happen again. He was professional, helpful, and assured me that my refund would be handled promptly.

The product is great, the installation was perfect. Could ask for any of that to be better but it cost $99 for the installation, and at that time they were running a promotion to receive a $100 gift card back if you mail some stuff in. Well it's been two months and I still haven't received that gift card yet.

I have been with ADT for quite a few years and can honestly say that the knowledge and consideration that was given to me in my time of need was second to none. Whether a door was opened while on alarm by accident or I needed a new battery at a certain window or door that started beeping, ADT had the answers. I have suggested to a few neighbors that ADT was excellent and provided the type of security that we needed in this changing world, unfortunately because of the changing times and violence we need to have our alarm systems on at all times even while at home. Although I live in a very quiet, gated community I still have my alarm system on while I work from home. I feel secure knowing that ADT is there for protection. Most of this community is protected by ADT as far as I could see. Thank you.

I've had ADT 2-3 months and so far the system has worked great. Recently we had an incident where one of the family members forgot to unarm the system and the alarm was activated. The police was immediately at the door asking if everything was ok.

The activation went pretty well. However, when I made the appointment, it wasn't made clear to me how long the install would take, so I thought the 2pm-4pm window would be fine for us to still leave at 5pm to get to our evening plans. The installer showed up at 4pm and moved as fast as he could - he was very accommodating. That didn't leave him enough time to really show us how to use the system, however, so we had a few lingering issues and problems. The technician I worked with on the phone a couple days later was great and resolved them.

My experience in transferring an existing service was smooth and efficient in equipment set up and support. Billing overlapped for two payments and required customer service contact to resolve. My experience with customer service was professional and the problem resolved immediately. I love the worry free and seamless protection.

This is the second BAD interaction/installation I have had from ADT. After receiving and reviewing the electronic contract I learned that I would not own the equipment I am paying to be installed in the home I do own. I tried several times prior to my appointment to get an alternate contract; by email then and third time by mail. My wife even rescheduled our appointment because we had not received the new contract. Your installation tech arrived without the full complement of the equipment to be installed and wanted me to sign the original contract. Needless to say I am disappointed in ADT's business practices, lack customer oriented communication, and the take your money and run approach to sales. I am now searching for a new security provider after 12 years and 3 homes with ADT!

One of the things I like best about ADT is their service. They always make sure that I understand how the equipment works, they answer any questions I have thoroughly, and they have fast and friendly response times for my convenience.

A sense of comfort and relief knowing that ADT is always monitoring my homes, when I am there or away. The representatives are always professional. When there is an alarm event, they are always calm, capable and informative. Would and have recommended ADT!

My wife and I couldn't be more pleased with ADT. We seem to test the system every so often, accidentally, by forgetting to turn it off before we leave the house. We've no more than gotten in our car, then the people from ADT are calling us to make sure everything is alright. Once we didn't answer the phone fast enough, and the police had been called and were at our door. As embarrassing as that is, I don't think you can feel safer with any other security system or people.

Better be safe with ADT than sorry; ADT is a 24/7 vigilance against would be unwanted visitors to my house. I had ADT for 5 years and would continue with ADT as long as they keep the same top quality service.

A while back I had an issue with my system as I was turning it off in the morning. It couldn't connect and was continuously beeping. When I called for help, the woman I spoke to was very patient and helpful. I ended up needing to unplug the battery, which was a "task" as it was difficult to open the system due to the placement directly under my cabinets. She was able to talk me through the procedure, and then made sure that it truly was reading with the dispatch. My situation was taken care of efficiently, in a friendly manner and with great patience. Thank you!

ADT has been my security company for some years and up to now I been very happy with the security that I been getting from ADT. When I have had an intruder the ADT person call me within seconds of the alarm going off. Happy wife, happy husband, happy be with ADT. Best there is out there. Thanks for the peace of mind.

Installation was easy, panel is what I ordered; a two way system that allows ADT to talk to me through the system. In the few times I set the system off on accident, the ADT people were polite and professional.

Tech arrived an hour before appt. window and announced this with a personal phone call. He was friendly, proficient, knowledgeable and valued our time. There may be less expensive options out there, but the service from ADT has been worth any price difference. Best in the business as far as I can see.

I really appreciate having ADT as it is really effective alarm system, with up to date features, like your mobile app, which makes the monitoring very friendly. I've recommended ADT several times to different people, with some degree of success.

Most reliable home security company. It makes you feel better, either away from home or at home, knowing that ADT is on the job. My neighbors had other companies that didn't provide the same level of service and care as ADT. They all switched to ADT based on my experiences with the company.

ADT has been very good to me, whether there is a problem with equipment, which is pretty rare, but every single time, over the past 14 years or more that the alarm has went off for any reason there is always an immediate phone call from them to make sure everything is ok! Thank you for many years of helping provide security to my family!

I accidentally hit the 'panic' button instead of the 'disarm' button on my keychain control. The result was an instant phone call to my landline, my cellphone and my computer. I explained to the very polite person who called that I'd made a mistake and thanked him for the prompt response. Had this been a real emergency I would have received help quickly. Thanks!

I've been with ADT for over 3 years and am very pleased with their customer service. I've had a few occasions where I've had to contact them for assistance and each time the resolution has been efficient, thorough and professional.

I've been with ADT for many years now and I am very satisfied not only with your customer service but also quick response. I feel secure that my home is being constantly monitored while I'm away from home. I love the convenience of ADT Pulse.

Always available to quickly to an alarm even if done by me in error. Very professional. Always available to answer any question or solve an issue. Really like wireless phone feature as backup to land line in case land line wire cut for any reason.

I have had nothing but excellent response from ADT representatives since my initial installation several years ago. The times I have accidentally caused the alarm to activate has ALWAYS been followed with either a recorded/actual person (as appropriate for the alarm) immediately. My local provider also provides excellent service.

I have been so pleased with the great customer service at ADT! Everyone I have spoken to has been very friendly, helpful and professional! I feel very satisfied with ADT for my security system needs. I have been a customer for a long time and will continue to be due to the efficient and caring way that they treat any security event.

ADT is a great service. There is room for improvement. I think the app should have Touch ID and the ability to arm and disarm from the app. Really like the installation process and technician that installed and explained the process. Very helpful and thorough.

We had almost a million without power from the winds about a month ago here in SE Michigan. Some for several days. We for about 2 1/2 days. ADT called and notified us they noticed our battery was low. I called a rep and she did advise us to get a new one, told us the kind.

My review is not going to be your average review. The reason for this is because I have had zero contact with ADT this year. My system works perfectly. I use the phone app and it works perfectly. In the beginning, I spoke with ADT a few times with false alarms while the kids were learning the system. But now, we don't talk to ADT. And that is a very good thing. It is nice to have a service provider that does their part, completely, and accurately. I've never had a problem with billing, equipment, or service. We don't have a need to call ADT. Everything is perfect. Silence is golden. Thank you ADT!

ADT has an outstanding reputation! When the need arose, it was not difficult to choose ADT. Numerous neighbors in my neighborhood are ADT customers already and that fact alone tell you something! Further, the two representatives who came to install the equipment was second to none. Outstanding people who work well together. Very proficient and knowledgeable.

While on vacation, our city security checked our front door and it opened and the alarm went off. Our neighbor said the police were there in minutes. The system worked exactly as expected. I was notified by ADT on my cellphone that the alarm was triggered. In my excitement to leave on vacation I went out the garage door and left the front door unlocked. My bad. Our neighbor had ADT security installed. Lesson learned.

I just canceled my account with ADT. I didn't have a bad experience, but I felt that ADT did not value my business, as I had not heard from them in the over two years that I had the service. I switched to a new company that gave me a much better system, including an outdoor camera and two-way radio communication (like an ONSTAR) for just a little more money. In San Jose, the police will not respond to an alarm, and without two-way speaking ability with the alarm company, I couldn't verify that I really needed police assistance. Had ADT known this and offered an upgraded system, I probably would not have switched. I appreciate the safety coverage they supplied for the time I had them, but I feel much safer now with my new system.

We have used ADT for our home security for many years and have always found them to be cost effective, up to date on current technology, and very attentive to our needs. In addition we have not had any service problems or issues.

I had forgotten to shut off the stay button and they responded very quickly and were very nice in helping me. It was done efficiently. The lady took very good care of me. I rate the call with 5 stars and will be recommend your service everyone I know.

ADT alarm systems work extremely well, easy to use, and are very affordable. I appreciate the sense of security it gives me and my family. It's so easy to use. My daughter can come and go from the house without any difficulties. The quarterly billing is also a nice feature.

Couldn't be happier with the service and installation process. The entire installation process was smooth and professionally completed. All questions were answered before reactivating our alarm system. Even before I agreed to a two-year contact with ADT, an authorized technician came over to our home to inspect our existing system and answer all questions without any sales pressure whatsoever. Overall, it's been a great experience and now we feel safer knowing our residence is protected whenever we're not home.

I am not totally upset with ADT just a little upset on a few fronts. I have been trying to get page 1 of my contract, so I can get my Visa card, to no avail. Would be nice to get that. Also, had taken a while but supposed to get glass breaker fixed today. Have had for a little over a month but have had to change code on my phone 3 times, not once every two months.

Good company! I have never had any problems with them. Always there for us, and have never let us down. We love the abilities in our system when we are out of town, or just when we stay at home. Lastly very cost friendly and effective with our pulse system, please keep up the good work ladies and gentlemen. Thank you from us to you!

ADT provided a great experience. I could not ask for a better experience. This is the best place to visit and I would recommend it to a friend. I will definitely prefer to receive adt mail everyday. Adt is the best place to receive emails from. Thank you.

Tech Bobby was great. He was on time, did excellent job, explained to me how to work all the cameras. The third keypad at front door. Oh I should have been had that. Bobby installed it just right. Not too high not too low. Shoutout to Toranado ** sales representative. It all starts with him. He was great. I love ADT???

Have been customer's for a short time, but am very satisfied with your system and personnel. On one occasion the remote did not disarm the system. It was a very short time before we got a call from ADT. It is comforting to know someone is on the job all of the time. Have recommend your services to several friends.

ADT is a fine home security system, with excellent customer service. Our prior system malfunctioned frequently, and ADT has proven highly reliable. We would recommend it to others seeking an affordable, dependable system for their home. We believe you will find ADT a satisfactory supplier.

I've been a happy customer since 1990, and when I called to inquire about any possible senior discount in my new retirement, they rolled back my monthly bill to the rates they were in 2000. THAT is customer relations, and THAT is why I plan to stay with this company a looong time.

The person who installed did a great job and finished it in a reasonable time frame. Having security monitoring service gives us security and peace of mind. The control panel is easy to operate and that's very helpful for older people. I recommend it to everyone.

The installed home security system provides a safe and secure environment for our home and its furnishings. We are very pleased and confident of the security features. Protection and warning of fire or intrusion very important to our feelings of safety and security.

Hard to rate a service that just sits in the background and works. Seems to work well and calls/response has been good. It would be nice to have a second key fob. Seemed to be having a problem with 'panic' calls recently, but replacing the key fob battery seems to have fixed that.

Reps are professional, knowledgeable and patient. I have used ADT in my homes for quite a while. I do wish the monthly fees were less, though. Keep up the excellent customer service!! I have and would recommend ADT.

I am very satisfied with the service that I have received from ADT for over 10 years. I know that they are diligent about the alarms that go off because I have always received a call from ADT every time my alarm has activated. I am really appreciative of that.

We had our ADT system installed one year ago and it has worked flawlessly. We love the software remote option. We had a smoke alarm go off and the ADT team called us in seconds to check on us. Thank you ADT.

I find the service and company to be good. I find most companies today (Ex - cellphone and cable) will do anything to get customers, via a cheap or free system, then when an existing customer wants more they have to pay high prices for upgrades that the new customer will get for free. Hence the loss of the older customer. Ex - I recently switched back to Comcast because Fios, after being with them for 5 years, would give any break on anything. They'll give away features for 2 years but older customers never seem to benefit.

ADT is always there for us; my wife feels safer when alone in the house. We do feel the price is high compared to their advertisements AND we do not have a wireless system or the remote access as advertised. The house is secure when we travel.

We are satisfied with the quick response when our alarm system goes off. We are very unsatisfied with our cost per month for the length of time we have been customers and our senior age of the expense. We have an older model and we have been told it is costly to update. Thank you.

The technician was very hospitable and courteous. He knew his job. He walked me and my family members through new procedures of the alarm system. ADT has been protecting our home for 10yrs now and they keep getting BETTER. Thanks ADT.

Our experience with ADT has been exceptional. From Pete who graciously came to our home to give us a non-pressure informative session, to our installer, to the call line and efficiency of our phone app. We are utterly pleased!!! We easily learned the technology and feel very secure and safe!! Thank you.

I called ADT for service on my smoke detectors and the technician that showed up was professional and knowledgeable. He put on covers over his shoes, fixed the issue and answered all of our questions. We have been ADT customers for 17 years and they have always taken care of us with fast reliable service.

Salesman was very knowledgeable. Install tech were great. Of course we added few more options per Theo suggestion. We are tech savvy so love all the available features. System and app are awesome. Actually thinking about switching my system up north to ADT. Happy customers.

The rep Lucas really helpful and very patient. Thank you Lucas. My only wish was when I called customer care about getting help with putting picture on my phone which I'm still unable to do only help was app was not up and running. I'd rather deal with rep in area instead.

I have been with your company for many, many years. I am now on retirement which makes it difficult to afford monthly expenses. So I was concerned about my yearly bill. The representative was very nice and gave me another option. Thanks so much.

I know that you send emails every so often and tell me to test my system and sometimes I do it. I never hear back from you to let me know that everything is all right. I want someone from ADT to call or text me saying that my alarm test was done and that it was fine or not and let me know what to do, if it needed some kind of adjustment.

Our service is great. We love the thought of leaving the house and know that it is secure and safe... Thanks for the security. We haven't had to use it yet and don't want to have to. But knowing you are there anytime is great to know.

I have complete confidence in ADT monitoring my security system and protecting my home while I am away. They are always courteous and professional when responding to an alarm and understanding when we've had accidental alarms. Their follow up with the police department after an alarm and feedback to update me about the status of my home is what I like most about ADT.

Recently, we switched to a Pulse system when we removed our land phone line. The conversion went great. The techs did a great job installing the new system and clearly explained its functions. Shortly after, a lightning strike fried our box and ADT was quick to respond fixing the issue. Great company and a fair price for services.

ADT is always there... Keep a good watch on my home. I feel comfortable when alone and protected. If not home and alarm goes off ADT contacts me and if they can't reach me they contact people I designated. Very prompt and courteous at all times.

We accidentally set off our motion sensor. The alarm went off. About 30 seconds went by, ADT called my husband's cell phone which is NOT the primary number. He was asked if everything was ok, he said yes, he was NOT asked for a password. He hung up and then about 60 seconds later my cell phone rang, which IS the primary call number. We don't understand what happened.

Recently I set off the alarm by accident when returning to house. In a short time, ADT called to check up. The agent was efficient and courteous, easy to understand and asked all the right questions. It was good to know ADT was monitoring our alarm. We have had this alarm for almost 20 years and it gives us peace of mind.

I would like to know why I haven't received the decals I ordered in February and again on March 11, 2017? When I called on March 28, 2017, I was told by the Representative another set of decals was re-ordered and change the status in Yard Signs and Decals on ADT website back to 1 decal sets per calendar year when I receive the first set for 2017. Please advised. Thank you.

1st time my alarm went off the lady was very nice and helpful. Second time lady was very rushed and wanted to get me off the phone. Told me to change the batteries. I asked how to do that and she told me to take off front panel at front door. I have a panel at back door and downstairs. I couldn't figure it out, so I haven't used my system.

My Parents were staying at the house and my father set off the alarm one night and didn't remember how to disarm it. And the alarm company called me. Everything was fine. They treated it perfectly. They called me first and verified with me.

Good company to deal with in all aspects. Been with them for 15 years with 3 emergencies - had quick and efficient response. Several of our friends have over the counter security systems which have failed them. ADT has immediate links to needed authorities. Have no complaints in any areas of doing business with them.

Installation of ADT Home Security Cameras - The installer was thorough and complete. He showed us how to operate the system on a day-to-day basis. The installer was polite and personable. Everything worked well and has continued to work well since he commissioned the system. He is an asset to the ADT family.

Very pleased with ADT. I feel safer with ADT. Response to my accidental setting off alarm is very reassuring. Thank you. I tell my friends and family to call ADT due to the number of break-in happening across the cities. Please try to keep rate at reasonable amount to allow me to continue to afford in my future years.

I am VERY disappointed with ADT representative who installed my security system on 2/11/2017. I learned he no longer works for ADT and now he works for COMCAST. I ordered three outside cameras and one indoor cameras. This guy told me he was installing three outdoor cameras and one will remain inside. He also told me that there is no longer any difference between the outdoor cameras now. He set everything up and then told me that because of Washington, DC laws ADT must get the cameras approved for installing outside the home. Therefore, I waited from 2/11 until April (after I called someone from ADT on status) to be told that ADT no longer has outdoor cameras. I was also told that the ADT Representative who installed my security system LIED to me.

I could not access my ADT account, so I called and spoke with a very friendly, helpful, and knowledgeable young lady who assisted me with my issue. She walked me through the process and stayed on the line with me until my issue was resolved. Such a breath of fresh air to receive that kind of attention in today's world! Keep up the good work and give that young lady a raise!

My experience was good. I had a problem with the motion that motions were being detected when the alarm was armed and away on my Pulse. The agent was very nice that was assisting me and now I have a problem with my remote. Who handle that type of problem.

I am a non-affiliated homeowner and I have been using ADT for about 30 years. They are attentive and quick to respond. The only problem I see is the updating of systems. The system I have now is about 24 years old. I often wonder if it doesn't need updating! Other than that, I would recommend ADT for everyone.

I called ADT on a Saturday they were there to install on Monday. Gave me the best available rates, used my existing equipment! The tech was extremely friendly and knowledgeable! I have recommended ADT to 2 other families and will continue to recommend!!!

On the occasions that the intrusion alarm has sounded, ADT monitoring personnel have responded very rapidly and accomplished all required identity checks. No complaints - personnel were always efficient and courteous. Appropriate follow up questions were always asked and confirmed.

ADT is so reliable that I've been a customer for many years and they still amaze me with their professional care of making me feel safe and secure at all times. I love having a company that notifies you and your contact person when an alert has occurred. That's what ADT does best!!!

The remote control design is flawed and has caused two false alarms within three weeks. Once I pressed the away button and at the same time the silent alarm and the police came. The second time I have my keys in my pocket while I worked outside on my yard and the alarm went off without me pressing the button and the police came to my house - I was totally shocked that the Dallas Police were at my home. Total cost $200, I want to be reimbursed for the expense.

I thought Daryl was awesome. He showed me how everything works even hooked up my other system for me. Don't have no problem with ADT. When I call I get immediate response. I get the help that is needed and they are all awesome.

The customer service is excellent. Right after my alarm accidentally went off, about a minute or two, I received a call from ADT. They were professional about the way they handle the call. I feel safe with ADT. Thanks.

I have to praise your Customer Service for telling me I could replace the battery (the large one that is for the system) when I didn't think I could do it myself. It would have been a service call but I really didn't think I could do it myself. I wish I had taken the woman's name because she was so nice and said I could definitely do it myself and save a service call fee. She was absolutely right! I did it and was so proud of myself and saved money. Your staff is wonderful!!! I have not talked with anyone that hasn't been helpful and so pleasant. I've had my security system with your company for a while and it was the best decision I ever made.

The ADT installer arrived on time and explained what he was going to do. He gave me several options of different equipment and thoroughly explained each one. By the time he left I felt confident that I could use the system correctly and am very glad that I chose ADT for my security. I especially like that I purchased the Pulse system and can control things using my phone. Thanks, ADT!

Unfortunately we have a squirrel that has taken up residency at our summer home in Olympia, Washington and he likes raiding the place and when that happens we get a call from your folks to let us know that he is back. We've all gotten a laugh about it even though we have had three different exterminators trying to catch the little **. Everyone I have spoken to about it has been absolutely great! I just wish they could catch the squirrel for me!

My experience with ADT Security, has always been top notch. Every representative displays a high level of awareness, and consistency! Reps are always pleasant, demonstrating effective listening skills, making every call pleasant. The only thing I would recommend changing, would be the billing ahead process!??

I have had ADT for many years since the name change from Brinks. I've required service on only a few occasions and have found it to be very good. From the phone contact to the service techs, my experience has been positive. I would recommend ADT.

Headed into retirement and tighter budget... monthly fees just keep rising. I called to discuss options but they really had none. So we are investigating other options. We are satisfied with ADT service but it's getting price.

ADT is the best security. Easy to use and I feel safer in my home. ADT is a great value. The monitor is easy to use. The reps. are very informative and helpful with any questions you have. The payment plan is affordable for anyone.

Several weeks ago we had a false fire alarm. The ADT representative called within thirty seconds of the alarm going off. Walked me thru clearing the control panel. Very professional. We have used ADT in all of our homes. We feel very secure knowing ADT is on the job.

I have been using ADT for over 10 years. I have been able to get help over the phone and also all the servicemen that come to the house are so knowledge, nice, and helpful. Quality of service is 10+ in my book. I always feel secure with the security provided.

ADT is on the ball when my alarm is activated. Super fast alerts and rep response is to activate on either my phone, tablet or computer any place or location that I'm at. Great customer service and especially super repair service. I am a retired police officer.

I have had the pleasure of being a ADT customer for the last years. I recently moved into my new home and had the service transferred. The ADT team did a awesome job to ensure that my transfer went smoothly and as affordable as possible. Thank you ADT for your dedication and dependability.

I had my alarm system installed in 2001. It was under another company which went of out of base and their service was taken over by somebody else and then eventually, was taken over by ADT five years ago. I have the basic residential monitoring, one camera, indoor camera and three door sensors. After being broken into, I didn't feel secure and I didn't want to move either and so I wanted to take every precaution I could. I got the door repaired and reinforced so it's much more difficult for somebody to break in. I upgraded to a video alarm system and I have the camera installed so that I can have a record which the police had also recommended. ADT brought out a whole new system and they installed it. The technician knew what he was doing, tested it thoroughly and showed me how to work everything. Also, it's very easy dealing with their customer service people. They were very knowledgeable and helpful.

ADT has an offer campaign of a "free" $100 Visa card with new customers, etc. Once one is a customer, ADT charges the customer $99 for the "install" whether or not anything is "installed." The "free" $100 is a scam. But, this is the least of it. In order to qualify for the "free" card, one must have certain ADT documents which one may have trashed without realizing that they were needed. Secondly, administration of the Visa deal is MPELL Solutions which has its own standards that must be met. Their information which eventually comes with the card is incomplete.