ADT Reviews

We've had ADT since 2005 and we got the doorbell with the camera in it and the inside camera. The guy that put the alarm system in was fine. I'm very satisfied with ADT, other than to have to charge the batteries often. The battery goes dead in the doorbell about every two and a half weeks. Nevertheless, I'd recommend ADT.

I've had ADT for 10 years and I've been extremely satisfied with their service. I've had several interactions with the repair people and they have been courteous and knowledgeable. I got what I wanted and I'm pleased with it. And I'm gonna be staying with ADT for as long as things continue.

My sister had ADT put in and she recommended them to me. We've had them quite a few years. The security system worked out very well and I've had a nice experience with it. It's been very enjoyable working with them and I'd recommend them to our friend.

I started in the 1980s with the security system but somebody kept buying them so I've been with three different people. So far, ADT's service has been excellent, however, I don't like the way they keep raising my bill. A couple of months ago, I was paying $43 something and they had ads on TV for brand new people to go to ADT. It would only be $28.99 a month.

A couple of years ago, we had some problems with our ADT, but we got it all taken care of. It's been three years since the last time I had to call someone out, and that was when the windows were a little bit sensitive and I had to get that corrected. But as far as calls go, they will call sometimes if we forget and open up a door with the alarm on. That would happen occasionally when we don't know the alarm is set and we go outside or come in and forget to turn the system off.

I have door alarms, two window alarms, and a sensor in the house from ADT. My dog set the movement sensor off in the house and within seven minutes, they called me and tried to check to see if I was supposed to call a cop and I said no, that it was probably my dog that set it off. They’ve been really good to me. When I go somewhere, I normally tell them I'm setting the alarm and that I'll be gone for so many days, and if the alarm goes off to not even call me and just call the cops first and then me afterwards. So far, they haven't had to call me.

The alarm company that I had was bought out by ADT about 10 years ago. The service was converted over and I've had to fix the account a few times over the years because of payment stuff. I've had a couple of alarms and each time they contacted me really quick.

Worst experience ever. Unreliable and irresponsible service. Even for urgent matters you have to wait online for at least 30 minutes. And because ADT was not able to pick up my phone call within a few minutes as stated clearly to me the police was dispatched. When you tried to explain no one at ADT cares to take any responsibility. I have been with ADT for almost 10 years and they will not consider your loyalty if something goes wrong. I decided to leave this company. Even your alarm goes off now you will be asked to press 1 then 2 then... and wait forever. Think twice if you want professional and timely service.

We're living in some old country town and my husband did some research and wanted ADT. We haven’t had any problems with it so far. But I have made mistakes when I got it all, went outside, had to come run back in for something, and the alarm went off. We sat and waited for them to come for the alarm and they were very quick and nice. An ADT rep called and went through the procedure.

I went from my regular ADT to the wireless one. The technician was extremely nice and knowledgeable, and I'm very happy with the service.

My house was broken into years ago when we first heard of ADT and we've been with them a while. I'm on Pulse and I have no problem at all. I'm very satisfied with it. Also, the installation guys were great and they explained everything.

TL; DR - I would highly recommend staying away from ADT or their dealers. They really do not care about their customers. They sweet talk you into signing up and then they give you the impression that their base package is junk and then they install things without asking you and they would give you wrong information and finally they will make you sweat if you want to cancel. I paid up just to get away from this company and not see them ever again. If you are working and want to save some time and be hassle free and need a good security system, DO NOT EVEN THINK ABOUT ADT!

I am very happy with the service I received from the agent when I had to change my master password because it had been compromised. The door that I was having replaced had a sensor on it that of course had to be removed. I did not phone ADT to tell them that this zone would be affected. It wasn't until several hours later that I received a call from ADT regarding this sensor. The gentleman that was installing my new door commented: "They're [ADT] just now calling you? I've been here already for about a couple of hours." If an unfortunate event would have taken place and someone was harmed, ADT would not have placed a call for help until hours later. This is not the service I expect from ADT. I gave the rating 3 stars because I like the equipment but hope to never find out in an actual event if ADT will be there when and if we need them.

Around 12 months ago, I signed up with ADT. The garage door sensor to my factory was installed wrong and after a few days, my new $5500 garage door was ripped apart and caused major damage, causing me to have to replace the whole curtain. I have a limo company and all my limos were locked inside my factory for the weekend, causing me to not be able to supply many people, including people on their wedding day, their limos they had ordered.

My satisfaction with ADT's service has been very good and their technicians have been exceptional. I wish the rate would stay down to $35 but otherwise, ADT is great.

We got ADT's alarm system and the sales rep was real friendly. The tech set it up, cleaned up after himself, and we had no problem. I would recommend it to somebody else.

I have a neighbor who had ADT, and we likewise went with the security service of ADT. We got a motion detector with our package. So far, everything has been fine with the service. It was very good with the sales reps. Everything was fine with the installation team, too, and there was no problem.

We are very pleased with our new alarm system. The set up was quick and our technician explained everything to us. We can turn it on or off remotely from the app and track any motion. That is very convenient. We have told several friends and family.

We've had two installations of ADT in two different homes we had and both of them were great. We've had some equipment issues over the years but things happen and we have nothing to complain about. We've always had a very quick and professional response. Also, their customer service has always been really excellent. I would recommend them.

We have used ADT for a year and a half now. We purchased the equipment and even upgraded because they said we could take the system with us when we moved. We called to have it removed and reinstalled in our new home since we sold our current home and they said this wasn't an option. We were flat out lied to. Now we've leaving it with our home and stuck with a $750 cancellation fee. Not pleased at all with the customer service or how the company has treated us. There are plenty of other companies out there with more competitive prices and better business ethics.

I have some unprotected windows and I thought that if someone entered through one of those the MD would sense them as they walked through my den. Apparently another alarm must be activated for the MD to be activated and then only after 3 minutes. In those 3 minutes we could be subdued with no alarm having been activated. I don't see the value of the MD if it is only activated 3 minutes after another alarm has sounded. I don't think I was charged for the MD but I would like to know if my understanding is correct. I called 1-800-689-9554 and was referred to Installations but the installer was out and was left a message to call me --I haven't heard from him.

I have ADT for 7 years now. I accidentally set off the alarm a few times and I'm very satisfied with their service. Also, I asked for an upgrade to something that was all WiFi. It would separate me to the phone line connection in case that should be cut. They're excellent. However, the snowplow took away some of my external signs and I want them to send me a couple.

The house that we moved in to already had the ADT Security System and it has been upgraded since then. But my only problem is I have a tendency to set it off from time to time and we've had some false alarms. Other than that, everybody has always been very polite and pleasant when I've had to interact with them. They did a little bit of sales talk but they weren't obnoxious about it. So overall, I'm quite satisfied and it makes me feel safer because I don't know who could be sneaking in my house in the middle of the night.

Thankful for having the peace of mind with ADT for MANY years! Go away on vacation knowing my home is secured. Thank you for great service, inclusive of quick phone calls if power goes out. Repairmen and installers have all been respectful, work quickly, explain what they did so I understand.

Number one straight out of the box. The $100.00 Visa card is a joke. Who is going to go through all the trouble for $100.00? And then to find out after 30 days it is not valid. Our first "real" alarm was because of a stuck thermostat on an upstairs heating system. This could have caused a fire and I am glad ADT called me. What is irritating, they want the customer to confirm a need for emergency personnel before they will call 911. I had to check my security cameras via my cell phone and then I was to call them back. I called back and was put on terminal hold. I ended up calling the fire department myself and they met me at the house just in time to prevent a fire.

We wanted our payment on a specific card. It was billed to the wrong card, I called and thought I had it cleared up. No it was billed to the wrong card again. I almost wish I did not have this system installed!

We knew what we wanted and went by what was advertised on the TV for our security system. Back then, it was Brink's and it sounded good and it has worked. Then they switched to ADT. We're really satisfied with the service and we feel safe and secure with ADT. They always call if we have an alarm that goes off and the people are always courteous. Also, we haven't had any problems with the bills.

I had ADT for over 10 years in California and a little over 2 years here in Idaho. The service was good in California but here in Idaho, it's a little bit different. The thermostat panel went out a couple of times and they had to replace that. I asked them to come right away and work on the thermostat right in the middle of winter where there's too much snow and they did. It was an emergency because my heater wouldn't work. So they're pretty friendly, very nice and helpful. They're also very professional and attentive. Sometimes I open the door with the alarm on and they call right away.

ADT's response is very quick. If it's been a case where the alarm has accidentally gone off and I called it in, they're willing to cancel the alarm if they have not called the second person on the list or they haven’t called the police yet. They were understanding. I have the keypad and use the wireless a lot, which is very handy. But I had a motion detector and it was aimed at a level that my cat set it off. When I called to get it changed, they told me that it could not be changed without charging me an extra fee, so I have not been able to use that particular feature. Also, I don’t like the way the price keeps going up. It's about double since I started and yet it's advertising a reasonable rate and claiming to have a $1 a day rate for new people coming on. But then I'm up to about $54 a month now, which is quite high and I never know when it's gonna stop. I have considered even cancelling it because of the price. Overall, ADT has been satisfactory.

Several years ago, I had Riley service before I got ADT. The experience has been fine with me though I'm very seldom at home. When I go somewhere, I turn the alarm on and when I come back, I turn it off. I got the camera where I can look at different things. If I'm away from home I can program my number in, look back at home and see what's going on. Their people have been helpful so far as well.

DO NOT USE ADT. I have been a paying customer for over 2 years. I got a call that my burglar alarm was going off. I told the ADT employee that I was not home and to send the police. She kept me on the phone for over 5 mins refusing to call the police because I could not give her my password. I told her that the password was only if I didn't want the police sent.

ADT called the Fire Dept. when my cell phone was off and I was in the process of searching for the heat in my hallway. I was very relieved to see the fire truck arrive during my distress. Thank you ADT.

We had ADT before we had Comcast. While with Comcast, we found out that it was divided into two sections, selling it and the actual security. It wasn’t very responsive so we switched back to ADT. Tyler, the sales rep, was always pretty responsive and their installer was great too. I'm satisfied with my service and it seems to be working really well. The only thing was I bypassed three zones, and originally, the technician that installed it put a shortcut into it, but I forgot what the shortcut was. When I called back, they said I had to call out the technician again to put that back in and they would charge me for it. I wasn’t too pleased with that. But other than that, ADT works really well.

Our ADT system was already installed in our home when we moved in. We got the standard plan and so far, we're happy with them.

When I signed up for ADT it was amazing how attentive and responsive the sales agent was. Then the system gets set up and good luck ever getting in touch with ADT. If there is a billing issue you better be available 9-5 to speak to someone. You also should save at least 30 min to start to talk to someone. Good luck if you have anything more complicated than updating your credit card - that's when you either get transferred to somewhere called "data" or given a random email and told "they'll get back to you in 72 hours. Anyway, the system is fine enough, but you better not have the need to speak to a human and if so I hope you don't work or have kids and want to take care of an issue at night or a weekend.

Very satisfied with the installer making my son and I feel safe and when I call customer service I get to speak to someone quickly. The installer spent time speaking with both my son and myself to explain the whole system.

Our security system installed by ADT, including 8 cameras and interior security system, including 2 secured boxes for caregivers to use for heavily disabled family members, and 3 additional secured rooms, this company included a smart phone in our contract which was purchased and they refused to supply, refused to instruct me on the use of a smart phone download, and wrote our pass codes on our security manuals, which were stolen including the CD. The remote was stolen and they refused to replace, and they downloaded the entire system to my email address which was then accessed by the suspect stalker, who is an electronics professional. Horrible organization. This was $12,000 out of our pocket to install, plus monthly fees for approximately 3 years and they refused most maintenance on the system. They twice discontinued our contract for no reason other than it was too high maintenance for them.

I had the Brinks account a long time ago and then I kept the service and stayed with ADT when Brinks was bought out. Everything's been great with their services and we're very happy with it. I like the doorbell and my absolute favorite thing is when people open the door. I leave it on all the time. I feel safe with ADT overall.

We've had ADT for a long time but initially had problems because something wasn't installed correctly. In the beginning, when the company was growing, they hired a lot of people because they became popular but those people hadn't been trained properly. But most recently we're very pleased because somebody came out and did a complete rewiring. We're very happy with the experience. I've already recommended ADT to friends.

ADT was authorized to debit my checking account ONLY for the initial installation on my rental property. I made it perfectly clear to both the installer and the sales rep that I was only authorizing the charge for installation. They continued to take unauthorized monthly payments from my checking account for over a year for a bill that was in my tenant's name and refuse to refund. I never even signed the contract! Buyer beware of ADT. They don't even offer paper billing. They get your account number at the time of installation and CHARGE even if the account is not in your name! Bad business!

A technician named Fred visited me to work on my ADT system a few weeks ago. He showed me several additional ways to use my keypad and my panic alarm button. He was extremely helpful and kind. Based on his service, I would definitely recommend ADT to anyone.

We've had our ADT service package for a long time and we really enjoy it. The package includes a panic alarm, fire alarm, police and smoke detector feature. When the system gets tripped, they call us right away. However, we need to set up an appointment with a technician to come help out with our pad because we may need to have the one by the back door replaced but we're very satisfied with the service. The coverage is very good and it's important because we live out in the country. I'm glad we have it.

My cousin referred me to ADT and she said the burglars in the area respected their service a little because they fear that they would be caught if it's a house with an ADT sign. A sales rep came in, gave me all the ins and outs of the system and which one he thought would be best for me. He was very nice, respectful and really helpful. The installer guy was also helpful and very patient. He taught me some things about how when to set up the install and wait to detect the sensors and why to best protect the valuables I had in the home, so he was good.

Received call after alarm went off. Was on phone a while with rep. Everything went well. Was a false alarm. Rep wanted to make sure everything was ok. All is well. ADT phone call was in a timely manner and rep was nice and knew about product.

Surveillance upgrade. Very well done.She explain everything very nicely and found some discounts for us too. A job well done. So glad I decided to call that day. Glad that I have the ADT system and enjoy all the special offers that comes with owning the system.

The service I have received from the ADT service professionals was great. They are always very courteous and advise me of everything that is happening. I had several issues with the last problem but they took care of it very efficiently. I count on my ADT to keep me safe.

When we bought our house, I saw ADT's advertisement on TV and we got security for all the doors and windows and the panel from them. A guy came out and sat down with us on the initial installation. Then, we added some upgrades to it and another guy came out. Both interactions were very good. I've enjoyed the great service up to this point and I've had no problems. I've also recommended it to my daughter in Texas.

I've had ADT for a little over a year and it works good. I gave them a call then when we were deciding what package to get and they were very friendly. The young man that installed the system did a good job and answered all the questions. Everything worked smooth. I hope we don't have to use it. It's on and we turn it off and on when we leave and go to bed. It's a good thing if we don't have to utilize it. The only thing I don't like is I didn't get a manual with it. I can go online and read it, but I like to have something in my hand that I could go back and look at. Other than that, the system has functioned well and it's been a very good experience.

I am very pleased and happy with ADT. They are a great company. I would recommend them to somebody who needs a Security company. I have been a customer since 2013. I have added the ADT pulse with the camera and I am very happy with it, so it is well worth the money for safety and security.

I appreciate having someone always checking to see if I am ok. Thank you for being nice about the many times I set the alarm off because of old age and bad planning. Thank you for your patience and understanding. Thank you for being there for me.

We have had a good experience with ADT. They have been responsive to questions and have come to our home when necessary. I would recommend ADT. The customer service representatives have been courteous and knowledgeable regarding our plan. We have been notified if there were a problem with our system.

I am very satisfied with the security, quick response and ease of use with ADT security that ultimately gives me peace of mind. However I am currently reviewing options regarding visual surveillance. It appears ADT security has a wide range of options.

We were harassed after canceling service. We sold our home and had to keep calling trying to cancel our service. A person would say it was done but billing would continue. Then, after finally getting it cleared up, we repeatedly received phone calls asking us why we cancelled our service and did we want to restart the service. Don't do business with ADT. They will harass you to death. Especially Dave at **.

The installation was flawless with the front doorbell thru the indoor sensors, however there was some difficulty with the indoor camera. It was not linking with my wireless router and took several transmitter units until the tech got it to link correctly. I am very satisfied with your tech's professionalism and courtesy. Thank you very much.

I had ADT put in the house when I built it. All the time I've had their reps out, they've done real good. I'm satisfied with the service and I haven't had any problems except for the price which keeps oozing up. I stayed with them for a long time because of the price, but they seem to be increasing it every once in a while and they slip it up on me. I started in the 20's but now it's in the 30's per month.

The sales people of ADT were visiting our area and we ended up getting their fire alarm and carbon monoxide detector. I'm really satisfied. The service and everything else has been going good so far.

Had ADT since 2014 and nothing but problems with their equipment. Techs have come and replaced sensors and 2 weeks later they are quote "defective". I've had false alarms which the local police department has responded and sent me $150 bill for. Guess who had to pay that? Me!!! I was told by the tech the main hub is crap and should be upgraded but when we call management they have done nothing for us and say we need to pay to upgrade when their equipment is faulty!!! That's BS. We even told them if they refuse to make us happy and replace the system to something that works then we would like to cancel. Their response was, "Ok no problem. Your cancellation fee is $425." They have no problem taking our money and not trying to fix their faulty system.

With ADT I always feel safe and secure. I am very glad and proud to have this system in my house and feel very safe having them monitoring my house every day. The price that I pay for this system works perfectly into my monthly budget.

I needed a service tech to adjust the door and sensor that gave false readings. He was friendly and prompt, the door has been working properly ever since. I have been happy with the service ADT has provided and would recommend them to my friends.

This is our 2nd time using ADT as our home security provider and we've been very pleased with the service. We've rarely had any issues to arise other than a couple of general maintenance glitches with our keypad. Would definitely recommend this company to others.

The man that came out, was very nice. He was polite. Put in new battery, and smoke alarm. The only thing wrong is that the new battery has gone out this weekend. I would recommend you all of my friends. Anyone that I spoken to at ADT, have always been very nice. Thank you for your help.

I have the ADT house alarm with emergency calls via the alarm pad with the remote. They're very reliable and I'm satisfied with their service so far. The battery went bad once and they came out and replaced it. Also, the alarm works the way it's supposed to and that's what I paid for. I set it every time and I don't have any problem turning it off when I come home.

The price for monitoring has gone up over the years and I wish it hadn't gone up quite as much as it did. That's one piece I wish were a little different. And I need to have somebody come out and make some adjustments on the sensors. One of them is out of place and so it's hard to use the system and I always have to bypass one of the entry points.

I feel very comfortable with ADT. They have responded to my every need. Fortunately we haven't had the real thing and hope we never do, but will be sure they will be here for me. I would recommend ADT to anyone.

I like ADT because it's a very good company. It is very organized. When the alarm sound it take care of the problem by calling on time with courtesy. I will refer ADT to a friend. Every time I called customer service take care of the problem. I being with ADT for a long time I like their service.

I had requested a certificate for my insurance 3 times, it was finally emailed to me. Battery, I did not feel that I received the correct help and will need to contact ADT again. I am unable to find the exact battery necessary.

We used to be with Brinks and they were bought out by ADT. Everything's been pretty uneventful and fine, so far. Everything has been working good for us.

I would like to negotiate a lower rate on the monthly payment. I recently went to my internet provider (Xfinity) who offered me a really good package if I bundle services. I have all 3 now. However, since they are new at this, and I have never been afraid of losing service from your company, I will not do it yet. One thing I did like, is that they offer a lamp that can be touched even when the alarm is not set and this would be great for my 97 year old mom.

I called to get a new remote and ended up with a new system. The installer realized what was specified would not work well for us but installed the system we really needed. It took most of an afternoon to install, but I am very happy and satisfied.

Good services, rapid response, great skills by technician, good equipment, answers all my question, teach me in good manner, fast installation, good explanation on how systems work. I will definitely recommend the company to my friends.

Our outside siren wasn't working properly, so we had a ADT serviceman come to our house to look at it. He determined what it needed, ordered the part, and scheduled the appointment to fix it for us. Then 2 men came and tested the old siren, replaced it, tested it again, and made sure we were satisfied. All the service people were very nice, considerate, helpful, and it was all done in a timely manner.

Look you all are scammers. You tell me it's free end up getting me to buy more equipment. I signed nothing when it was installed. Technician tells me that I could get monitoring on phone line cheaper by $29.99 a month. Instead I'm paying 49.99 a month was 58.00$ anyway. Now I'm getting emails say my documents were damaged and you want me to sign new documents. Sorry your loss. I'm not doing it and your so called 100$ rebate from original 99$ install is **. I have to call another company to get pay another 4.95$ to send a cashier's check or my check to get the money. Really wasn't worth the time running to the bank and paying more money to get money. What a scam. Very dissatisfied with your service...from the word go! Your technician as far as I can tell was the only person who was honest through this whole thing.

So far, ADT's services have been very good. Everything was fine when they installed the system. Some batteries got worn out, and I replace my own batteries.

I have ADT since I bought my home in Texas. Since day one I felt secure to know that my home would be safer. Recently I saw a program about history of Fort Knox. As the camera scanned a panel it read ADT! I know that when I am away on vacation that all will be fine. Recently I upgraded to Pulse ADT and it is awesome. I have a fire alarm and camera. I can see the house from any place I am at. Great technology! Representative from ADT on the phone and the technician was very helpful and professional!

Just want to say I am happy with ADT and the service and billing I get from you. When I talked to Customer service on the phone the person was very polite and helpful in the question I had on the new billing policy for my home.

I have been a customer of ADT for over 7 years now. When we moved we transferred our services. At least that's what we thought but we were placed in an entirely brand new contract. We were then billed $1300 for breaking the contract. After several calls we were assured that this was an issue between ADT and their contractor, I had nothing to worry about.

The installation went without any problems. The installer did a nice job and explained what was being done. The system has worked as described. There have not been any issues with this system. The app on my phone has functioned well. The keypad has been easy to operate.

Signed up for service few months ago, love the system. Only thing we are dissatisfied with is the 100 gift card for going under contract. Sales rep said that we would get info about gift card. Didn't think too much about it for about a month. Decided to call customer service and she emailed me paperwork to fill out... Well it was past 30 days after contact signed. Would like 100 dollar gift card... Like we were told.

I was constantly being told, my battery was signaling: low. Was unaware, since everything was working well and IGNORED THE CALLS. Finally called ADT and told to check my box containing the battery for the lights, there was the problem-red light. So now I know where to look.

I really like my security system. It is so easy to use and maintain. The security that the system provides is very reassuring. I even got my mother to get a security system in her home. We want to add more features to our system, but we do not know if there are any promotions that ADT would offer to existing customers. Would love more information on that.

Love my ADT, feel secured every time I leave the house. No fear of leaving the house that someone will break in which happened twice in the past when we didn't have the home security system. Can also sleep good at night and feel safe even when I'm home alone day or night.

Excellent explanations. Agent was so polite. No hard pressure just explaining facts. We were also pleased with the installation. Technician worked with us on placing items where they would be most effective. We have recommended ADT to several people who have other security systems. Our neighbour also had ADT installed. We are completely satisfied with the service thus far.

ADT's response time was rapid and the representative was very concerned and professional, keep up the good work ADT! I would recommend ADT to friends and family looking to incorporate an alarm system into either their homes or businesses! ADT is an alarm company that you can depend on!

I purchased a home that had already had the ADT security system installed. Well, upon moving in, the smoke detectors were constantly screeching and going off, the keypad would be going crazy, it was so annoying! It was startling my newborn baby and we were just tired of not being able to take control of our home due to this ADT system. So, we called up and spoke to a rep, who ensured us that they would fix all the smoke detectors and synchronize everything. Sure enough, the sales rep didn't know what he was talking about. We had 2 different techs come out to tell us that they were unable to mess with smoke detectors and we were already into a binding 3-year contract! Our sole purpose in starting ADT was to get in tune with our house and stop the annoyance of the talking unit and smoke detectors. This has never been fixed. Spent numerous hours trying to contact ADT, and they were always rude and unhelpful.

Alarm went off, I was notified both by email and phone, unfortunately I couldn't remember my code. The representative was very helpful and did all he could to assist me. Ask all the appropriate questions to make sure I was the correct person.

I have had ADT for 6 years and I am 100% totally happy with their process of home security. When I sometimes press the wrong button, or if batteries in window detectors go dead, or if noises occur and set off an alarm, ADT is immediately on the phone to determine the cause of a security signal. I am so proud to be their customer. I recommend ADT to everyone looking for home best security. ADT is absolutely the best home security company in the whole world. I love ADT.

From the moment I called to the installation everyone was very professional and attentive to my needs. The installation was performed on the day that was scheduled and the time scheduled. The installer called before arriving to let me know he was on his way, and he took care with my home and made suggestions on where the cameras and motion detectors should be installed for maximum coverage.

I'm perfectly satisfied with ADT. I turn the alarm on anytime I leave the property, even if it is to go to the local grocery store just about a mile away. All sensors (doors/motion, etc.) work every time I turn the system on. I do not know how I could be happier with such a complex system. I consider myself to be a common homeowner, with "no ax to grind" in any way.

I was having unexplained alarms. ADT service tech quickly found the issue and fixed. I had a alarm on indicator fixture that I never had installed and they were able to get installed and tested. They also help me program some extra remotes. Very knowledgeable and friendly.

Excellent experience with ADT from sales representative to field technicians. We had a few issues with the installation which were quickly fixed. The cat set the motion camera off and I was instantly contacted by a representative. He explain what sensor and we were all relieved it was just the cat.

When I first set up the alarm system, I made it clear to the rep I wanted to think about it first. They informed me "oh we can just send someone out to go over it all with you, no need to install." They also don't tell you what it all really includes in the installation which isn't much. Then when the installer comes out, he just starts installing and his job is to sell you a whole bunch of other add-ons. Before you know it, it's hundreds more than what you were expecting, and they make it sound like they are giving you a discount. They tell you they will give you a Visa card for the reimbursement of the installation, they neglect to tell you that you have to pay for a cashier's check to get it. They also state it can take up to 6 weeks to receive, well it's been more than 6 weeks and I am still waiting.

I feel that the proper information wasn't given to me in reference to what listing of equipment that was available to me. I'm a little disappointed and confused about my whole first contact with my order. I feel that I should have been provided with full information so I could have made the choice I wanted.

ADT security system saved the day... and my home. For 12 years my wife and I had an ADT Security System on our house, then one morning at 8:03 am we both received a call that we had a panic alarm on our basement door. We both rushed home to find local police departments from 4 different communities at our house. The intruders destroyed our steel basement door and door frame. Thankfully the piercing sound of the ADT Pulse alarm scared off the intruders with nothing stolen. Although we had to get our door and frame replaced our homeowners insurance covered the cost, nothing inside our home was taken. ADT PULSE is our peace of mind. Thank you.

Was pleased at how promptly ADT responded to the alarm. I was out of state in New Mexico and they called me as a backup or secondary notification number. They were very friendly and professional. We have been very happy with ADT. When a window alarm broke, a service rep came promptly to fix it.

Hit and Miss. The two techs that came out were very professional and nice. The two customer service reps I spoke to talked to me like I was an idiot. One of the reps suggested my motion sensor was going off because of dust, lol.

I've had ADT for a few years now and will not have any other Security Provider. The best I've ever had; and I've had others before. When I've had an issue, I've always got a detailed and quick response. The Technicians have always been very professional and sensitive my needs. Yea for you guys!

I love ADT. The feeling of being safe and knowing my family is safe when I'm not home. I would highly recommend ADT to anyone looking for the first time or looking to switch to a great company. The service is outstanding and the safety that they offer makes me feel safe and sound.

The sales person just kind of rushed in the evening with no prior request. Most of the time I thought he was from Moni, my existing alarm company. The when the installer came he had to go into my master bedroom for that door leading outside. I smoke ** medically to help me sleep. He must have seen the pipes. Asked me for some. Then days later emailed me and ask for more. Customer service person was rude when trying to deal with her. Overall I was and am very unsatisfied.

We had a wonderful experience with ADT and the customer service team. The rep who came to our home was very professional and even stayed and helped with our RING system when it wouldn't work. We really like the company.

I was a customer of a company that ADT took over about 6 or 7 years ago. I have been very happy with my security system and the people who represent the company. Always effective people with a genuine concern for their customers. No issues with my security system for all of 9 years as a customer. Simple and easy to use. Thank you, ADT!

Excellent customer service!!! The technician was knowledgeable about his work. Took care of all the problems with the touchpad, checked equipment very well. Was not in a hurry to finish the work half-heartedly but spent attentive time. Thank you.

Love the system. Was away a few days and someone lit a firework by the windows and set the alarm off. We were notified as soon as this happened. The Police were notified also. Great service. Thank you. Had the alarm going off and ADT sent us some batteries to replace the one that was defective.

My smoke alarm went off when my wife was doing something with a curling iron. My wife was surprise when the fire dept showed up so quick. But I thank ADT for such a quick response even if was not a fire but it could have been. Thank you ADT.

We have had this for a couple of years now and I love it. When I set it, and it goes off (door will blow open if not properly closed), I can see where the problem is. I get a call if I don't clear the alarm right away which is fine with me. The person who calls is always friendly and concerned. When I have to have a repair, the fellow that comes here is fantastic. He is just super.. does his job and listens to me while I try to explain problem. He has a long trip to get here but he is always on time and so courteous. I would definitely recommend ADT to friends/relatives.

I looked into a home security system after a break-in in my neighborhood. After looking at options, I chose ADT. Everyone I've dealt with, sales, installer, support personnel have all been very knowledgeable and highly professional. This is my first home security system, but based on my experience, I'd recommend anyone taking a serious look at ADT.

I have been an ADT customers for nearly 20 years and have experienced exceptional service both for technical and customer support. I have recommended suggestions to them to better serve the customer and the suggestions were accepted and implemented. I highly recommend ADT to a friend because they are efficient and reliable.

Loss of 2G phone signal - Where we live has very poor cell service. When AT&T did away with 2G service, our alarm could not connect. The tech came out and added an attic antenna and booster. Also had to add a router for the Pulse. Everything works great now.

We are very pleased with our ADT Security System. It is fairly easy to use and makes us feel secure in our home. The installation was thorough and the representative you sent to our home was excellent. He was very patient and made sure we understood how to use the system. Thank you.

I've been with ADT residential for a few years and business 15 yrs already. Great service, trusty, reliable and I can count on them. Will recommend to my friends and families. Most of my families has ADT and they like it.

Our ADT system experienced a trouble alarm that couldn't be cleared after local testing. ADT tech. gave instructions to perform a self-diagnosis and repair. Procedure was completed successfully, and system reset. Problem was caused by internet disruption. ADT tech. was courteous, professional, and thorough.

All good service from ADT. Reasonable pricing and professional people that you deal with. Have never had an issue that was not resolved quickly either by telephone or in person in a timely manner. I would recommend ADT to anyone.

Speechless. No other customer service experience has brought me shaking from nerves. No a calm natured person, I tried to reason with my tech so he can perform the service of the cameras that lasted working only 2 weeks. I waited 3 weeks for the sales guy to show up even to adjust my camera. Then when the back camera stopped working I was patient for another week and a half. I waited cause he assured me he doesn't want the tech on the project to get in trouble. And when all the cameras gave out and he refused to pick up my calls - I called customer service for a new tech.

You were quick to respond to the change in my password and solved the problem fast with an excellent staff to help me from the phone. I will recommend your service to all my friends and relatives. I feel much more relieved in my house with the system on at night.

The ADT representative was on time, professional, personable, knowledgeable and he answered all of my questions. The problem was repaired. He even sat down to wait for the apparatus to become more familiar with its surroundings. What else could you ask for?

2/23 6:24 AM. BURGLARY ALARM. Proceed with caution. Sensor: Living Room Motion (Zone 3). I received a call this morning from an ADT representative to notify me of a motion alarm in my condo. She stayed on the phone with me while I checked my ADT Pulse. Cameras in my home did not show any activity. We agreed to not call the police at that time. She would call if the alarm went off again. I am very pleased with the service I am receiving from ADT.

This is the second time I've used ADT for monitoring and I am completely satisfied with all aspects provided. Alarm notifications always are within company guidelines. I have had no equipment failures during this service time of over three years. I will recommend ADT to all of my friends!

I wanted basic coverage for my home but I didn't realize that basic was not what they were installing. I cannot afford the kind of coverage so I called and it will be rectified tomorrow. It was done with no problem and I appreciate that.

I feel grateful knowing that someone is taking care of my business at home while I am away. Especially being a victim of violence I feel safe knowing that I am safe at home at night. ADT gives me security and safety and puts my 6 year old child's mind at ease.

Love ADT. We have been with them for almost 21 years. Have never had a problem. Anytime we set off false alarms they call back within 15 sec. It's so quick. The price for security is reasonable. Thank you ADT for always taking care of us and having such great customer service.

I have had good experience with ADT. I have had ADT for nearly 20 years. I did not realize how my daughter was scared at times when we would get home late. She felt protected when here by herself. When I thought that I would get rid of ADT, we decided to get a new system. Really love the system. Well worth the money for protection. Have set the alarm off accidentally and they would call to check to see if everything was okay. Love it.

We have had them all through the names changes and bought companies and have never had anything wrong with the equipment or their people working the phones. Great company The people are always there when the alarm is going off and so steady and calm. The workman when we moved was professional and told us some things that we did not know but could use.

I can find many wireless cameras online. I have Pulse in my home. Why doesn't ADT have any such accessories and prices on their website? I would like to compare prices without having to listen to a salesperson initially. Otherwise, excellent service from ADT for over 25 years!

Great to deal with when I need them for any kind of service or support work. Need to keep monthly service fees at a even level with other Security Companies, i.e. Simpli-Safe, Vector and some of the local security company services.

I have been very pleased so far. ADT keeps up w/ any & all extended beeps & low battery on health device. I feel much safer now. I would recommend ADT to friends and relatives. The only time I have had a problem was w/ the updated version on the installation. All is fine now but I am still getting use to all the bells and whistles.

Hope to purchase another home in the future and restart up my service with you! Felt safe having alarm system in place! ADT has a quick response and employees friendly & helpful. Looking forward to feeling safe again when I do get another house in the next few years. Thank you!

I have been a customer of ADT for 16 years. It is good to know that you can feel safe and secure in your own home. I enjoy the valuable services, protection, and customer service from ADT. I believe I made the best choice by utilizing ADT. Thank You!

We had a problem with the great North Wind blowing against our front door and jiggling it so that the alarm went off! The Tech who came to help was friendly, courteous and creative in the fix. Thanks again ADT.

We had been an ADT customer for years before moving and make the huge mistake of going with the Xfinity package including home security. We quickly switched back to ADT since they are truly the best in the home security business -- from sales, installation staff, phone support, technical help... and most importantly monitoring our home effectively. If we ever move again, we will always choose ADT.

Over the last 20+ years, we have lived in 2 homes. We protected both homes with ADT Security Services. Never once in this time frame have we had any problems with ADT. I would recommend ADT to anyone looking for a truly reliable Security Service.

A while ago I complained because I have been with the companies you took over for many years, and my billing went from $28.00 to $43.00. You reset my billing to $28.00 a month ago or so and now it is up to $35.00. Are you putting me back on the $43.00 in a few months? Because if you are, I am done with you.

The only problem is that I was not able to secure all windows and the alarm panel is at my back garage door of my home and is hard to hear the alarm when I am in my bedroom. I would also be interested in some type of visual monitoring.

I am considering going to another company. My monthly bill went up and customer service they were going to remove the 25.00 off my bill, it is still appears. My phone and cable company gives a better rate and offer more for the same monthly fee.

Everyone with whom I have dealt or spoken with ADT, whether in sales, technical, or customer service capacities, have been, without exception, of the highest quality in terms of knowledge of the product, truthfulness, and consideration for me, the customer.

Representative was very pleasant, informative and compassionate. She took the time to go the extra mile. The phone conversation was precise and information was given to me on how to be able to resolve the issue myself by going online and researching the manual for the system.

I am very happy with the alarm service. I have had them for 6 years and feel very comfortable when I leave my home. I wish the cost wouldn't continue to rise as it may get too expensive and may need to look into another company.

We have this system for my Mom as she has been known to fall. We have actually used it 2-3 times for emergencies & the response has always been quick. There have also been a lot more times when my Mom has bumped her button. Every time the people have been extremely nice & immediately take care of resetting her machine.

The installer had done a great job. However there are few mandatory things that are missing. Like a ADT Hold on the front yard and few other stuff. And need to know if there is something else I need to know about ADT.

I have been a customer for years and never had a problem. ADT calls you back immediately. ADT is always courteous and willing to help. That's why I would recommend ADT to anyone who needs a good Home Security system. The Tech guys are great. They explain everything they plan to do to fix your security system.

Several times when we are too slow to disarm, it triggers the alarm and immediately we get a call both to my land phone and cell phone. Very efficient. And they also acknowledge when it was corrected. Thanks for your constant watch.

Called in because I was having trouble with my pulse. Customer service was great and very efficient. Customer guided me through the steps to make sure everything was working Proper. And last but least the button for United States and Canada was set wrong after that we fixed it and app went to working well!! Thanks!! Great job!!

I feel safe and secure with my alarm. Very easy to use. Price is reasonable, the ease of paying online monthly or quarterly is wonderful. I recently added the camera and it works with ease. Thank you ADT for great Customer Service.

For the last couple of service calls, you've sent a tech named Nate. This gentleman has been prompt and provided us high quality service and expert advice. Please continue to send him if and when we need additional service calls.

We have no complaints with the service we get from ADT. Every time I had contact with ADT it was a pleasurable. Questions answered and the issue at hand was addressed and resolved. Thank you for the feeling of protection.

I am very happy with the ADT Pulse System that we installed. It is nice to have the cameras and the home automation features always available on my smartphone. For installation, I was very happy with California Security Pros, and I would highly recommend them.

Was very promising and did not make a huge deal and let me speak my mind and continue on. Feel he was fair yet a little negative. They gave me peace of mind when I was worried about a few suspicious characters.

I have full confidence in the reliability of my ADT security system. It has been 100℅ reliable each and every time there has been a breach of any of the entry points. The 24 hour monitoring has responded every time there has been an alarm incident. The yard sign and window decals alone serve as deterrence to anyone looking for an easy target. Thanks ADT for protecting me and my property.

We have had ADT for several years and they have always been on their toes. You have that safe feeling going to bed or going on vacation that you are being protected. Thank you ADT for taking good care of us.

We had to re-enter the house after setting the alarm. Although we thought we had turned the alarm off and on again, we did something wrong. I got a call in the car about the alarm to see if was genuine; I handled the entire matter over my cell phone to avoid the police being dispatched and being assured that the alarm was set. Great job by a mature agent.

I am very pleased with ADT service. They are prompt and accurate and always polite. I like their service and would recommend them to anyone. When you call for service they come very soon and fix the problem. If you need security they are the ones to call.

Recently switched from another company that had really dropped the ball. I really like the ADT service. The installation went smooth and is very user-friendly. I love the camera and the remote also. Love the pulse system. I will definitely recommend to others. Very happy.

It took several calls for me to make my decision. But, once I did, ADT rolled out the red carpet. The installer was nothing less than professional and courteous. And, I accidentally left a pan on the stove one night that started smoking a bit and the ADT fire/smoke/temp alarm in the hallway went off. ADT called me within 30 seconds to see if they needed to dispatch fire department and I explained what happened. They then walked me through resetting the system. Great Service and the system works great! ADT makes me and my family feel safe and secure whether we are sleeping or away from our home.

Have always been satisfied with ADT. Have not needed them yet but someday we may need them. Phone tech have always tried to solve problems. People in the field have always been neatly dressed and very courteous. They have always arrived when scheduled and have cleaned up after their work.

I was home waiting service to be done last Friday. My appt was for 10 a 12. After 1:00 pm, I call ADT. The rep on the phone told me they did not see an appointment for me. Needless to say, I was not happy as I had made an appointment week prior. After calling, they apologized and said they would give me a discount and rescheduled for this Saturday.

I have been a customer a long time. I would like to have cameras outside my house but they cost too much. With most companies when you upgrade it's free as long as you stay with them. Like a 2 year deal.

Our service at our home was installed more than four years ago and we have received very good service from ADT on alarms as well as when we may need service to the system or just questions that we have pertaining to operation of the same. It has been a very good working relationship. There are no excuses just action to get the job done on their part. We also had their service on another property that we owned and have since sold and had likewise experienced the same high level of service there for the three years that we owned it. Thank you ADT.

Very happy to have this service. We decided to be proactive and know that we and our household are protected. Thank you! We do want to get another remote as they are extremely convenient. Very easy for us to operate.

Contract incomplete. I still waiting for change de DVR Hard Disk. About two months waiting for One terabyte Hard disk instead 500 megabyte. I call several times to Media tech in Ponce PR and they don't do nothing yet. Also I contact ADT and problem persist.

Great service. Price too high. Called to get replacement sensor. Told that the price was $85 and a technician had to come out. Explained that it was only the top piece that had fallen off, but could not get just that piece.

Professional and timely. Jason ** did a great job with the installation and we are pleased with service and product so far. The outside and inside cameras add a great sense of security and we are glad we got them. Overall a very good experience.

Awesome experience. The technician was very professional and made me feel confident I was getting the best services for our home. He had the best customer service skills. I really was impressed! Everything we went over was thoroughly explained. We are super happy with ADT!

I feel secure knowing that ADT is there for me. Whenever an alarm has sounded, they are always prompt to respond. Their customer support has provided friendly service whenever I've had to get in touch with them. I would recommend ADT service to my family, friends, and neighbors.

I have been very pleased with ADT. The customer service employees are always very polite, very knowledgeable and helpful in any way possible. ADT is very fast to respond to any alarms whether a real alarm or an accidental alarm and take the appropriate action.

The technician that came out did a fabulous job at installing the sensors in my house. He went above and beyond to make me feel comfortable and it was 100% courteous. He informed me of everything that he had to done to make sure it was a smooth installation.

I am in Mexico and I received a notice of charges. The rep checked and my account was not coded correctly. Great customer service! The rep was very helpful and corrected the situation immediately. I wish I remembered her name!

Peace of mind is what I have, now that my property is under constant surveillance, under the watch provided by ADT. No one can just walk into my home at random without me "hearing" that they've arrived, welcome or not!! I would happily recommend ADT to anyone who lives alone, travels often, or just needs to have peace of mind in their life.

Great service each time I call! The techs who come were out excellent! Reps came out twice to adjust cameras and to ensure they alerted on time! Reps has explained how to use the system and cost if need more cameras.

Customer Service over the phone misled me to believe that first false alarm would be waived. We accidentally dropped control and panic button set off alarm, police came, and we owe a $200.00 fine. Can you help? Additionally, we were not properly notified prior for ADT summoning the police.

I am very pleased with ADT. I like that I can be so far away from our 2nd home and know it is being watch at the same time. My only issue is that I did have an issue with someone opening the door at this house and it was in the Mechanical room which no one can get to the rest of the house by opening this 1 door. Alarm did go off and ADT did call me. Being 4 hours away I ask for them to call Police. Police did show up and I guess Police made a very small attempt to close the door but did call ADT back and said they could not close the door and owners need to come and lock up. This message was not given to me from ADT. What was told to me was that the officer did try to close the door the best he could and thought it was good.

We have had ADT for over 10 years now. We had a break-in in our attached garage and only a St. Anthony medal in our car was taken. That's when we realized we needed a whole house protection. ADT installed a complete system with remotes and an auxiliary control panel in the upstairs master bedroom. The system detected several attempted break-ins that scared the burglar each time. We love our system and feel completely safe. The system also detects fire and smoke. We love having a system that calls us when we are away. ADT gives us full peace of mind when we are home or away.

I was very pleased with the initial installation. The ADT man was nice and explained everything well. He took his time and was very patient as he explained to my wife and myself. The installation was incomplete because there were four outdoor and one indoor camera that had to be back ordered. I expected these cameras and the installation to complete the end of January. We are approaching the end of February and I still have not received the cameras. I am disappointed. I have been an ADT customer for many years at my Houston residence and this is the first time I feel let down.

I had a wonderful experience with the representative. Very knowledgeable and explained everything I wouldn't to know. Great job and thank you. I will recommend a friend and I also talk to people about how great the system is. I had no problems that ADT could not fix.

We are very satisfied with our ADT service in our home. It is very helpful and dependable. We feel very safe because we know which door is being opened because it tells us so. We feel very secure when asleep because we know we are being watch over.

Really enjoyed your representative's visit for estimate and install. 5 star service. Very good at explaining and it went very smoothly. I would recommend ADT to friends. Also, I already use ADT at my business and I've been satisfied with that level of service also. One thing though... I never received the $100 gift card. Who do I contact to follow up on that?

My interaction with ADT personnel has been nothing less than exceptional. However my interaction with Defender personnel has been somewhat less than what I expected. I finally had to get an ADT person to contact a Defender customer rep who knew what she was doing to get what I needed.

3 Phone calls since Feb. 1 and the billing problem has not yet been fixed. The automatic withdrawal from my checking acct. has not yet happened. I'm now 5 days "late". This has been a problem since the Jan. payment!! Please fix it permanently or I will find another security service. I don't have time to deal with this every month and I'm never late on any of my payments for anything. Automatic payments are out of my checking account.

Superb security company. I have had ADT for slightly over a year. I am very pleased with this system. The price is reasonable. Installation was very easy and the installer was willing to answer all my questions. Customer service has always been pleasant and answered all questions about the system.

Thinking the grass was greener with another company was a big mistake. ADT came back to uninstall the other equipment and put back ADT equipment. Never switching again. Grass is really never greener on the other side. It is a smoke screen!