ADT Reviews

I quit AT&T because my equipment was 10 years old and service wasn't the best. Was I wrong!! I switched to Vivint... After 2 months, the system was NOT completely installed and I was having 5 or more sensors failing, almost DAILY. After DOZENS of calls, they canceled my contract and are supposed to come get the equipment... ADT has installed my system and Vivint hasn’t picked up their STUFF, Yet (May 1 – June 19).

I called ADT requesting to cancel my services because they simply were not working. I have the front camera that should be detecting motion. However, when I came home to find damages to an item in my front yard, there was nothing on the camera. The location where the damages occurred were directly in alignment with the camera. When I requested the cancellation, I was told that I would need to pay the remainder of my contract. When I said that it is frustrating to me to have to pay for something that does not work, the customer service representative said, "Well technically since we aren't going to uninstall the equipment, it is yours".... WOW! She asked if I would like someone to come check the equipment (which does not work), so I said, yes - if I am not able to cancel the services. She then proceeded to tell me that I would have to pay for the technician to come out.

I just got off the phone with someone at ADT's "Customer Service" division. I have been charged almost $270 (without my approval) for a 'contract termination fee'. When I called to cancel my service a couple of months ago, I explained that I'd sold my house and was buying a condo that has it's own security system. I would not be able to use ADT there. The person I spoke to said that after my service ended, I would be sent a final bill and that I would need to call back then to discuss waiving part/all of the early termination fees. 1. They never sent me a final bill. 2. This morning I checked my bank account and they charged me almost $270! 3. After speaking to an ornery man at customer service division this morning, I suddenly received a copy of their contract in my email inbox. Still no bill.

I have had many issues with ADT over the 12 years I used their services but continued using them because it was just easier to maintain the service than to deal with their terrible customer service I experienced over the years. Every year, the charges would go up but my service stayed the very same (very basic). I was once at a major league baseball game when I received a call from ADT alerting me that my system was going off.

I am pretty sure that most positive reviews are made up. Their customer service is horrible and be prepare to have to deal with different companies because they subcontract their services but will not tell you that. The person doing the installation be wearing an ADT uniform but works for a different company. Do yourself a favor and truly do your research. This company is horrible to deal with and don’t even get me started with their subcontractor “Defender” is even worse. You probably better off with any other company or not getting service at all. Please feel free to ask me any details and I would be more than glad to help you out before you make a mistake signing up with this company.

I was a customer for 10 plus years with this company. Every year my bill would go up but I never got anything more for it. Then along come the competitors with new systems at a fraction of the cost for monitoring. I called to cancel my service when I purchased a Ring alarm. At that time I told them I wanted my service canceled as of the following month. They told me not a problem, that I was not under contract, but then a month later I get a bill in the mail for not just one month but 2. So I called and they again lied and said that there was a 30 day cancelation period and that I was told that. Um...no I was not. The other thing I was lied to about was a supposed "ordinance" that justified the $40 a month they were trying to charge me. Upon speaking to the local police I find out this indeed was a lie. They lie to cover for a failing business. Horrible customer service.

False Alarms, Broken Cameras, Dysfunctional Motion Sensors. I have had to take off work for the 4th time now in order to come meet an ADT serviceman so that they could fix another problem. ADT Control has a lot of bugs. Don't let this company try and upsell you to a system that doesn't work. That and they will charge you erroneous fees for coming to fix a problem that is their fault to begin with. A company that prides itself on providing a measure of safety and security has provided me with neither. Just a bill for a product that doesn't work.

Very knowledgeable and helpful engineer. Stayed until very late in the evening to complete the install as the original engineer was not able to attend due to unforeseen circumstances, meaning ADT honoured their promise to install on the agreed day.

I finally cancelled my overpriced ADT home alarm system after my 3-year contract ended. It takes 30 days for the cancellation request to go into effect and so I was charged for a whole extra month that I did not want. SMDH! I will never be a customer again. There are definitely plenty of reasonably priced alarm companies to choose from instead.

Want to start out with, ADT has been difficult to deal with from the beginning. YES, not being upfront with using Defender Corp. as the company who will install and hold the contract for a year. YES, saying free install until day of, then presented with large sum and a "need to talk to my manager" trick. Of course free turned into an amount I can't remember, but it wasn't FREE! YES, the most irritating and confrontational customer service reps. They are antagonist and love to spin up an already frustrating situation. Emotional immature people who are as a whole ruining the ONCE great reputation of ADT. LET'S face it, bad customer service will bring down any good company.

I got ADT back in July of 2018. I called just to check it out and the woman told sold me on a once in a lifetime deal that the installer could offer me if he came that week. I told her specifically what I was looking for, she ensured that they had that equipment. When the install came he acknowledged he didn't have anything like that but offered other more deals. I told him I wasn't interested and he called his manager, they offered more money to install and said I could get a money back guarantee if I wasn't satisfied. This was after 6 hours of him being there, I was also told he wasn't a sales person...he clearly wouldn't take no for an answer.

We move a lot, so why we initially chose ADT is that we were told that if we were to move, the new owners can simply take over our contract. Great! Until we had to move, at which point they told me it was $621.00 to get out of the contract and the only way to avoid the fee was was to transfer the remainder of our plan to our new address. We were building a house so we needed to rent a condo until it was built. They informed me that while I am "technically" transferring our 3 year plan (we only had a year left to go), it restarts and becomes a new contract for 3 years. Then, when we move into our house after its built we can "transfer" i.e. start ANOTHER 3 year contract. SCAM!!!! These companies ruin peoples lives. STAY AWAY unless you want to be a in a contract with them for the next 20 years.

What you're told over the phone before a tech comes out is completely false. I spent over an hour talking to and making sure I wasn't getting scammed and when the tech came out, it was a completely different story. Thanks a lot ADT rep Michael **, employee #**. I was supposed to spend $99 and get all areas covered along with smoke detectors and a CO detector, free remote, $100 Visa card and service for $28.99 mo. Not! Ended up with all covered and no smoke or CO detectors, no Visa card and $52.99 a month.

Received flyer in mail for $19.99 per month. Agreed by telephone for $19.99 per month, they did a background check, scheduled appointment, installer came out and installed system. At the end of the install he told me my price would be $19.99 per month. After one year my wife noticed we had been charged $48.99 per month since we signed up (12 payments). I called customer service and was re-routed every which Way but Sunday with operators trying to get me to sign a new contract, finally I got a response from one of the ladies Ruby ** who replied she’s been on vacation for the past month and she sorry for the inconvenience. There’s nothing she can do. Little does she know I have the copy that the installer left and never took with him. Planning on filing fraudulent business on ADT.

My wife and I bought a brand new home and we knew we wanted good security company in our home. I called ADT to come to my house to give an estimate. The gentleman was from an affiliation sales groups called Defender. He was very nice and detailed and shared that he was a ex cop and all of his stores. When it came time to discuss price as advised my wife and I that the monthly cost would be $60 per month but I can call ADT after 90 days and they will lower the price to $30. He told us he tells all of his customers this. I signed up believing what the salesman’s said. After 90 days of service I called ADT and they advised they can not do anything for me until 1 year. I am asking to have my rate reduced since I would have never signed up for a $60 per month security service.

The home we just bought has an ADT system. We do not want it. I had made several calls to them to find out exactly when the previous owners monitoring would end...they couldn't tell me. They didn't know even by plugging our address in. REALLY? They wanted to come out and install a new unit and called every couple of days for weeks until I finally had to get rude and tell them to stop calling me. So...we had decided to find another more service friendly monitoring company and want the unit removed. This morning I was informed (after being kept up last night with a low battery chirp) that WE must pay an electrician to come remove it. THEY WON'T. REALLY??? I cannot believe that WE must incur expenses to remove THEIR unit from OUR wall. Can I charge THEM rent?

We have been customers for only 13 days, and have had multiple issues.

Lies from acct management, spiraling rates, poor communication. Ever since ADT took over Protection One it has turned into a pile of crap. Had been with Protection One for a long time but now since ADT took them over watch out. ADT never had a good reputation before so now they have ruined Protection One. Their accounting, billing, customer service, is all down the tube now as far as how they have treated me. I have had to stop the ACH withdraws, they don't respond back, they erroneously put me under a contract and lied to me. Never got back to me as promised for solving alarm system issues, so watch out and good luck. They cannot be trusted.

Let me start by saying ADT is one of the most well known security providers but understand this, you are literally just paying for a name. Their sale tactics are very misinformed to say the least, they will typically quote you for the basic package they offer even after you inform them of what you want then they show up and that quote is nothing like what it sounded like over the phone. Customer service is ridiculous, very unprofessional and make you question how they’re even still in business. Their 36 month service contract “IS NOT” an industry standard (that in and of itself is the BIGGEST LIE they tell). There plenty of other companies that do make you sign a contract agreement but not just for servicing (typically lock you in unless you pay off your equipment in full).

Please reconsider if you are considering ADT. By far the worst experience I’ve ever had. I’ve had 3 reps who come out to my home lie to me about what they could provide. The installer left without the cams working and said he would call me back to fix them and never called back and when I call his phone now goes straight to voicemail with a message saying leave a message or text so he can screen calls. These people won’t even come get their equipment which I’ve requested multiple times.

I am moving and had to move service to my new home. I was connected to Joshua via ADT phone service and he was beyond helpful, not pushy but educated me on my decision. I had to talk to my SO and he was able to email me the information and even called me back when I wanted to proceed. He did not hide anything and was open and transparent throughout the process. I may have cancelled service if it would have been a big ordeal moving to a new home but he made it quick and easy. Thank you Joshua for your amazing customer service. I hope I could deal with you for my other services too!

I was told on the phone I had 30 free trial, if I was unhappy I could cancel at anytime. Also I was given about 1500.00 credit over the phone toward my install so they said all I would need is 99.00 now to setup appt and would get a Visa gift in the mail after a few weeks. So fast forward the next day the installer came to our home asked us about where we come in most. We had said garage so he installed a monitor panel to find out he installed the most expensive one. Then he walked around, said he wanted to see what we would need to be fully protected.

We are a 15 year customer with ADT in Raleigh, NC but will be dropping their service and switching to another company. We are looking to upgrade our system with cameras and have contacted ADT twice and made appointments twice to have a service tech come out to perform the work. The first appointment was in April and we were told the tech would be at our house between 9 am and 1 pm. We rearranged our schedules and I took off work to be here. 9 am then 1 pm came and went with no service tech, no call - nothing. When we called to check on the status we were told they weren't sure and would have the tech call us. Nothing. We then figured things happen so we scheduled again for today (6/8/19).

As I decided to cancel ADT after 17+ years. Reason is that they are way too expensive and keep raising their prices. The issue I have is that they said they need to charge me for an additional 30 days... this is their policy. Tried to reason but kept being kept on hold and bounced around. Can't believe I just kept paying for them all those years. I ended up disputing through my CC company (all this for less than $50).

If I could give ADT 0 stars, or negative stars I would, in a heartbeat. I couldn't say enough profanity and hateful words to describe them. My experiences with them go beyond the worst thing you could possibly imagine. Their customer service is awful and rude, they way overcharge, deceitfully lock you into contracts against your consent and knowledge, their equipment is garbage and never works and then they try to charge YOU extra cash on top of what you're already overpaying to send a technician out to fix their crap equipment.

I've learned the hard way, as many have and continue to do. I'm reading this isn't with just ADT but with all wireless wifi security systems in general. Lots of material on the internet on 'spoofing-jamming' wireless home security systems. My home system is basically maxed out with cameras and various sensors - monthly rate is nearly $65 per month.

The technician was professional, personable, knowledgeable, quick with installation. He created a very pleasant, seamless experience. I feel very safe now and have been using the system for a week. It is easy to use and I love the beep when I open the door. It reminds me of the great investment I made. I signed this contract and agree to use your services because of him. Thank you.

I purchased ADT about a year ago. I bought many extras because I have extra windows and doors. I got married this year so sold my house and now share a home with my husband who already had a security system. Even with these circumstances, they wanted me to pay something like $869 to get out of my contract. They did go down to $600. The saddest part is the buyers of the house called them to take over my contract and ADT would not let them. The new owners had to sign another three-year contract and I think an additional sign-on fee. But originally I was told the buyers could just take over my contract.

So far everything is working out well. Did not know that there were going to be holes left in the walls for me to repair after the installation was done. The installation took longer than I thought it would. But the person that installed the system was very friendly as well as professional throughout the entire process.

Beware. I have had ADT a few times and their policy is sell your home while still under contract and as long as the new home owner establishes services with in 6 month then you are out of your contact. But they are now using third party "partners" like the company Defenders which does not have that policy. They will ride both contracts and expect payments on both which is far from morally correct. ADT also separates themselves from these third parties when things like this come up. "I am sorry but they do have their own contracts and policies". When I called and asked for an alarm system, I called ADT directly. I was never advised that the service was being thrown to one of these 3rd world companies. I will never use ADT again.

Do not respond to mailed adds from ADT. What they don't tell you, even though they'll answer the phone and say "ADT" and come to your house wearing "ADT" uniforms, that they are 3rd party providers, not the company itself. Cancellation fees are outrageous (they'll make you pay for YEARS of service if you cancel, the remainder of your "contract"). I would have potentially used ADT again in a future home, and I have a lifetime of homeownership ahead of me, but I will NEVER use this company again under any circumstances. I would advise you to do the same!! My advice would be to go with a local provider rather than a huge corporate that nickles and dimes you at every turn.

I contacted ADT because I was unhappy with the high quote I got from Xfinity to add smoke/fire service. ADT told me they would install all necessary equipment for intruder, smoke, fire, carbon monoxide, and flood protection for FREE and that the monthly monitoring was $27. They emphasized how great their service was because it did not rely on home phone service. When the installer got here, he told me the cost for all necessary equipment would be $4000 and the monthly monitoring was $52. He said the $27 quoted was for service through a HOME PHONE LINE! Very frustrating. I do not recommend.

I have been a customer for approx 20 years. I called to try to upgrade my system. No discounts were offered at the time. I still had a very old wall system (no LCD display). I continued to shop around a found a new company. I called ADT to cancel since their system is no longer connected. I am certain they can see this and to my surprise, I still have to pay for another 30 days!! That is approx $47 that they are keeping from a customer who has been with them for 20 years. (1) This is an unethical business practice since they are aware their system is no longer being used and (2) the most poor customer service I have experienced in a long time. I would not recommend this company who operates on such poor and deceitful practices.

I don’t care how dramatic that sounds but I really can not believe what this company has done to my family. ADT is THE WORST!!!! From the very beginning starting with the salesman he wanted $500 Cash and $1,000.00 in whatever form (cash/credit) and that was to start and buy the equipment. Not only was that extra 500$ a scam, but the window alarms kept falling off and we had so much signal issue. The police came to my house 2 times in less than 3 months over false alarms. We didn’t even hear the alarms go off!! After the salesman failed to come back and fix the issue, I called the company directly and they were suppose to send someone the following week to fix the issue. The technician never came and I missed half a day of work waiting for him for nothing. I called ADT back to let them know and they refused to send out a technician unless I made payment.

ADT is a joke!!! I agree with every complaint! They do not care nor do they take responsibility for their product. I'm having the same issues as most with equipment being faulty, false alarms, EMS coming to my house after calling technical support to "fix" the issue. They have a 6 MONTH MONEY BACK GUARANTEE if you are NOT HAPPY WITH THE SERVICE. I call to cancel and they state that only if the equipment can not be fixed will they let you out of the contract or I'd have to pay $1400!! This is not what is stated under the guarantee!!! You will not force me to keep something that is not working properly. This is the second time my service has performed like this... That I know about.

I had a great experience with the tech guy. He was personable & patient with me. He explained the different plans and equipment function/prices thoroughly to me. Also, showed me how to register and installed my app on phone & computer.

Around 14-15 years ago I had a security system installed by Icon Security. I gave them my checking account number and signed up. Icon sold my monitoring service to ADT without my knowledge or consent. Over the years ADT continued to raise my monthly fee. I called and negotiated for a lower monthly payment. I was told on the phone I have to agree for 5 years so I said yes, not knowing any better. Now, around 3 years later, I have run into serious health issues and can no longer afford monitoring as I am being forced into early retirement.

The installation and activation was conducted by Evan **, one of the sweetest Christian young men I have ever met. He was very professional and thorough. I received your brochure in the mail within a few days of my husband's death. I was especially interested in the doorbell video camera. BUT, I am disappointed that the doorbell must be rung in order for me to receive an alert. My sister has a system that alerts her when anyone approaches her door. That is a feature you should add.

My pulse system malfunctioned about 6-8 months in. After 1 year all devices weren’t under warranty. ALL DEVICES SHOULD BE FULLY COVERED FOR THE DURATION OF CONTRACT. Contract ran for two years. I paid for a system that didn’t work for over a year because their representatives couldn’t understand my English. Their English was positively the worst English I ever dealt with. They didn’t want to help. They only wanted me to buy something. All I would hear was "purchase this for that" or "purchase that for this" and “I got a really good deal for you”. I couldn’t understand barely anything they were saying. I would kindly tell them I couldn’t understand and hang up with no results in my call... 6 times.

Jon was very helpful and courteous! Very efficient in Installation abilities and his accomplishments. He was also very helpful in answering our questions during and after. Jon was also friendly and educated us about our new security system. Highly recommend him for future installments. Thank You!!

ADT SECURITY SERVICES. Current Balance Due: $581.74. I paid ADT regularly for services that I used. However, when I no longer needed the ADT services, I was told that I was in 3 year contract with ADT. I never entered into a contract with ADT. I never signed a contract with ADT. A sales representative never informed me of a contract. She had me initial that I can keep the ADT device, and my phone number is the contact number.

I signed an agreement with Guardian Protection because the new home already had the system installed. They missed and rescheduled the appointment to help me set up a new passcode and then missed the rescheduled appointment. Their next available appointment was nearly three weeks out. After two weeks of trying to get in on a cancellation and still having to wait at least another 7 days, I cancelled their service and called ADT. The next morning, you completely replaced the current alarm system and had me with exactly what I wanted - less than 23 hours after ending my phone call. I was leaving the next day for a conference out of town and finally felt safe that my new home was protected. Louis was fantastic. He explained everything, was friendly and courteous, and worked as a partner in my home security - not a vendor. Thank you!

I wouldn't wish ADT on an enemy. Their so-called security products are utterly defective. When calling for support, no one cares. Promised calls are not returned aeb Kayla ** @ (866) 623-8422. No returned call. No last name manager "Matt" is never 'at his desk'...Matt must spend his day in the restroom, hiding from his responsibilities. My security system has not worked properly since an supposed upgrade last year. I paid over $800.00 to upgrade, everything became worse. Secuity cameras that don't work, false alarms in the middle of the night. It's hardly comforting to have a system stating that an outer door is open at midnight...they don't care. They don't care one bit! All this company cares about is misrepresentation and fraud. I will be getting rid of them asap. Future consumers...BEWARE!! !

If I could give a Zero star I would. I would never recommend their service to anyone. We had ADT for 6 years and the one time it was needed, we realized what a crappy service this is. All is well when you don't have an issue. When you do, you see how well they react. We had left home early in the morning and after 15 minutes, we we got a call from ADT and we could not pick up the phone right away since I was driving but within minutes we checked the voicemail that said "Please call back if there is a need" and we were wondering how they expect us to call back if we are in trouble.

Installation of ADT alarm system - We were very happy with Brandon **'s installation and customer interaction. He was always patient and responsive to any and all of our questions and assisted us many times over with the use of the new camera/doorbell. Also the people I got when I called customer service were always friendly and helpful.

ADT did a wonderful job installing my alarm system. My tech "Am" was very polite, friendly, professional and knew what he was talking about as he explained the equipment to me. He told his time and went over every detail and showed me how to work my alarm system and also downloaded my ADT Pulse app, so I can arm and disarm from my phone.

I want to give -0 stars but unfortunately that’s not an option. I barely had this company for a month and all it’s been was problems. I’ve needed the technician come out 4 times already for the same problem and now once again I have to call again because of equipment failure and this is supposed to be a security company. Meanwhile they can’t even get their own equipment to work properly. I have a issue where I have a restraining order on someone that’s why I needed to have a security system with video to begin with. Well great security when the security aka video doorbell I have doesn’t even work. To add insult to injury I have to take days of that’s not paid mind you for every time they have someone come out. I’m either going to get killed by my stalker or lose my job for taking off so many days.

Rusty my technician was very friendly, and polite. He also was very knowledgeable about the product. There was a little confusion on my package and pricing, compared to what I was told by the sales representative when setting up my appointment, but Rusty called his supervisor and had it worked out in just a minute. Overall I got everything I already had and then some. I also had a couple of false alarms after Rusty left which I thought was odd but response time was good and haven't had any sense. I already feel safer than I did with my last security company, and me and my family couldn't be happier.

We have been customers of ADT for 29 years. A recent interaction with 2 tech visits and 2 follow up calls to Kristen left us less than satisfied. Until we called and got Marcus on the line who assured us that hardwired fire detectors are powered by electricity and shouldn’t die, as well we have a home generator. Thanks for your professional opinion that the alarm was more than likely related to a power surge and saving us $300 even though we have a service plan. After careful thought, we remember the electric company was shutting off power sporadically for tree service. ADT needs more people like Marcus.

My former provider "Reliance" had a personal touch and I could always reach someone when a rare issue arose. However, since ADT took over the personal touch has left with them. Now I simply get automated calls to inform me of a known issue with my system that I myself called in weeks before ADT even noticed and would be resolved by now if they had an inkling of how to schedule and keep appointments.

We had ADT services for about 8 years. Price kept creeping up every year with no improvement in service or equipment. For the amount I paid, I could have been monitoring 5 houses with Ring Security (with more sensors per house). Additional problem is this: our system was connected via landline. The issue is that if you do not use your landline for anything but ADT, your line may be cut by burglar, disconnected by phone service provider, damaged by various contractors digging in the area and you would not know about it. ADT's system is flawed because it would still allow you to arm it and it will not even check if you still have the active line to enable monitoring.

I have been a customer for 5+ years and it is insane that I continue to be a customer. I am so upset with the level of technical issues with our system. We have yet to have a system working correctly. If it is one component that gets fixed another component doesn't work. I get calls every 6 hours from ADT regarding one of our monitors. I had a technician at our house on Friday morning and within 30 minutes of him leaving we had another call from ADT about part of our system going off.

Was an ADT customer for 18.5 years. I had the old style windows and doors sensors with monitoring. Never got the new fancy stuff - motion sensors or cameras. Never had a reason to alert them (safe neighborhood). They just raised their rates on us after 18.5 years, by 8% when they have never done anything for us after install - NOTHING.

Eight months ago I purchased the ADT Security system for my 77 old mother after my father passed away. Last week the system stopped working. Customer service said the soonest they could get a technician out was a week away. In the meantime my mother called and they tried to talk her through troubleshooting and in the process has her take the faceplate off of the outlet without killing the circuit breaker. The tech arrived today and replaced the radio device that communicates with the phone company.

Thinking about using ADT??? DON’T DO IT. ADT is a TOTAL SCAM. They offer low rates to entice. You sign the contract only to find out the monthly rate is substantially more. When you call you to speak to someone you constantly get several different reps, each promising a resolution to the problem. Finally you speak to someone telling them to come and remove the system only to be told that you signed a contract (FOR THE LOWER QUOTED PRICE) and that when the office entered the info IT RAISED THE PRICE! You then ask for them to come and remove the system. They will come but YOU HAVE TO PAY OVER $1900 for them to do so. This is my 82 year old mom’s experience.

Be careful when you bound to this service!!!!! Their sensors are not secured to each door, it is very easy to drop on floor, and cause the alarm goes off a lot of times!!!! And when you are getting so pissed about this situation, you are bound to this 36 month contract!!!! With no early termination service!!!! I understand you might need to pay for early termination! But hello! It is not the full amount of rest of the service you did not use! Plus it is really their products to cause all these trouble to begin with!!!! So don't use their service.

Very thorough and professional consultation and installation. I was presented with all available alternatives and was helped when choosing the most appropriate for my needs. The sales/installation rep was courteous, knowledgeable and not pushy. I only selected what I needed.

Do Not Use ADT. They just want your money and if they were a good company they would not require a 3 yr contract. Please do your research... I signed on with ADT and lost my job. I was forced to sell my house and ADT wants $1200 to get out of my contract... I’m pissed at myself for not looking into Ring, SimpliSafe, etc. Please stay away from ADT.

6 months of continuing problems with a monitored malfunctioning fire alarm panel. Incompetent techs unable to fix but able to charge for each failed attempt. Sorry excuse for a company and indifferent to their problems and customers - still not fixed -we get robo calls in the middle of the night that the system is having a problem,after prodding they come and cannot figure out what the problem is - last tech said it was an old panel, may have been on the shelf for some time prior to installation and we will have to buy a new one.

I have been an ADT customer for many years and have a second home that I wanted to get security services for as well. My fiance had the services turned on at the second home and ADT gave us an "OK" price, being nice to say that. He is currently staying there and I am currently at the other home but needed new yard signs, as I have had them for a very long period of time. When I called to get them, I was informed that my service was disconnected at this home when the other home was connected by error. This means that I was without protection for over 3-4 weeks at least. My service was reconnected and I got an apology for the error, which did not make me feel too good anyway however, at least it was back on. I am paralyzed on my left side and do not feel comfortable being here without an alarm system.

Beware. FYI: We used ADT at our previous home. I called to cancel service before we moved. The payment came out of our checking account automatically every month. After 1-1/2 years we moved in with our daughter because we sold our house before we found a new place. When I noticed the payment was STILL coming out of our account I called again. They are saying we have to pay for it until 2020. Evidently, they need money so bad they need Senior Citizens’ money. We are trying to survive financially. Don’t need security where we live now & cant afford it anyway! Beware.

I spoke with a customer service manager Anthony who promised me severe discounts on equipment and that he could accomplish our needs for $28.99 per month given that our current security system payment was $33 per month. He said he would enter our account in as a "take Over" account to accomplish this. The installers were great and the equipment discounts were granted as promised. However, the monthly cost was $59.99 and there was no ability to grant me the $28.99 the manager I set the appointment up with promised me.

I called ADT to inquire about their services. The representative asked me for the address I was looking the services to be added, my name and then stated she needed the last 4 of my social to verify the information I was giving her. The conversation went well and I said I would call back after I discussed it with my wife. Well guess what? They ran my credit without asking me. The only way I found out was because I received an alert from Equifax. Their credit pull lowered my credit score by 19 points, went from very good to good.

I wanted to update the alarm system that I currently have and subscribe to the monthly monitoring from ADT. I got SCAMMED, they drilled holes in my walls, made my current (old but working) alarm no longer live. Said it was old and they would NOT repair to the way it was when they arrived. I submitted a claim for the wall damage that they did when they installed their system prior to me accepting the services (I asked why they were changing the interface to their's, they said if I did not want it they would put it back. They did, just did not work anymore.

The ADT tech that was here at my home were very nice and caring. My only problem I have is that I can't get any paperwork online. I was promise a promotion gift card of 100.00 and I don't have or can't get it online so I need help with that.

Received call from loyalty department and was giving an offer to install new camera system outside of my house. After spending 45 minutes over the phone after confirming the term of contract they change to longer term so instead of 2 years they asked for 3 years. I end up not buying this service due to their business ethics.

Our technician, Victor ** was most excellent and did a top notch job of installation. We had a problem with one of the fire alarms malfunctioning but this was addressed immediately. Our experience with him and others from ADT so far, so good and all is well.

Very unprofessional service.. I paid up front for a year after my contract was over. During the first 3 months I had too many false alarms. Had to pay $300 at the police station. I called ADT so they would fix the false alarm issue and they said I had to pay for the technician.. So decided to cancel. Called customer service and they agreed and said I would get a refund for the months I didn’t use. All I got was $9. VERY UNSATISFIED with the service.

I have Multiple Sclerosis and I'm recovering from Thymoma Cancer so I have to watch my budget and ADT is too expensive!!! After 2 separate calls and at least 5 extended wait times to ADT, the third and 4th ADT reps lied to me when I tried to cancel services today (5/4/19). They each said I owed $1000 because I was under contract. I told each I definitely knew I wasn't and that I would sue them if they tried it. After many times on hold, Alex then determined - "Wow I wasn't under a contract." In the span of 20 minutes (the 2nd time I called) I went from owing ADT $1000 to a zero balance. I have SimpliSafe home alarm now. MUCH less expensive and better services. ADT reps shouldn't frustrate people. It's not right.

My son decided to move home. I was at work., he didn’t receive the code to the system I had sent him. He set off alarm. He called ADT. Asked them how to shut down the system so he didn’t keep setting it off. They walked him through the shutdown over the phone., I never spoke to ADT about this or approved it. And I never received 1 alert on my pulse app. I have 2 outdoor cameras, and sensors all over my windows, doors etc. When I called ADT about 4 hours after this all went down, I asked why they allowed him to shut down my whole system and leave my home vulnerable all that time? They said my son knew the verbal password. Impossible. I never told him the new one.

The only problem I had is the installer did not leave specific details on my system. He only left general flyers.

Protection 1 and then ADT purchased the local alarm company we used for years. Once they took over, they increased prices. To get a lower price, they used deceptive tactics to sell a multi-year agreement. A couple of years into the agreement, we needed to install new windows. We called to get a quote to have them coordinate with the window company to install the necessary new alarm sensors in the new windows. After more than an hour on the phone with several people, the regional manager said she would get back to me with a price and process to coordinate the project. She never did. In frustration we called a different local company who promptly came out, provided a quote, and coordinated the project with the window company.

I am very unsatisfied with the service we have experienced with ADT. My husband and I have to relocate for his job and are not able to bring the security system with us. ADT told us if this occurred it would not be an issue when we signed up. We have to pay a $700+ buyout or continue to pay for service for 1.5 years. The contract was only supposed to be 24 months, but now they are saying it is 36 months. I will not be getting ADT or recommend it to others again. I recommend using security system without contracts to avoid having any issues if any unforeseen moves arise.

ADT WAS a good company to do business with. I had their system for years. After moving I decided to get a new system installed. Apparently now ADT uses third-party installers who will lie to you and scam you into a contract and then ADT holds no responsibility. We were lied to about what came with our alarm and what we would be able to use with our alarm for the three day grace period. Once those 3 days were over and we were locked into a contract we were told it would be 400 dollars to upgrade to the system that we were promised originally. Then we were told by ADT in three months they would take over our contract from Defender the third party, then we could use the cameras and other things we were promised would work, which was also incorrect. After 3 months we contacted them and they said the third party will hold our contract indefinitely. So everything we were promised by Defender and ADT was all a lie.

Our tech came out and was very sweet and informative. More personable than I thought he would be, which opens the door to me feeling comfortable asking all questions without feeling dumb. I would recommend them any day, as they have been very professional!

We could not be more pleased with our installation experience. Our technician was VERY knowledgeable and was able to explain everything to us in a way that we were able to understand. The process was painless. A friend recommended ADT to us and they have always had a good reputation. Thanks to all for a job well done.

I called ADT to get a quote, they stated that they can not give a quote over the phone because they needed to send out a technician to check the currently installed equipment from our current home security provider to make sure it was compatible with the ADT control pads. The tech showed up and informed us that he would have to install an ADT panel to check for service compatibility. It took about an hour for him to complete that task. Once all was said and done, the tech then told us that it would be an initial fee of $3000+ and he can get us going today. We reviewed the price and options that ADT offered and we DECLINED to sign a service contract. The tech seemed upset, tried his best to convince us of how much we needed the ADT Protection and but we still said NO.

If I could give a zero I would. They couldn't get my online account sorted out, they wouldn't send out a technician when I wanted them to come out and see what was going on with my system and then when I called to cancel, they wasted about 5 minutes of my time trying to convince me to stay. Irritating all around. Quick to take my money, but not very quick to provide service. I will be changing services at my store as well now.

Installation was quick. Tech very knowledgeable, informative, patient, personable. He answered all our questions. He did however forget to install the medical side of the installation. He said he'd make sure we were taken care of but we never heard back. We had to reach out to ADT.

Am 80 years old and legally blind, so I need extra help with getting things set up. Cameras were installed then a few days later they failed. Someone came out to repair them. Then the cameras failed again one day later. Again someone came out to repair them, but this time they charged me $130. Cameras again failed. This time the technician and the sales rep came out. I was informed that my television was too old for their DVR. I am now trying to return the cameras, but I keep getting a runaround. The local people tell me I need to call ADT national and national says I need to call the local company. I have been calling for 9 days and still have not received any help getting the cameras returned. Talked to sales rep again who said she would have a manager call, but no one has called me as yet.

I love my security system, however, they just switched their billing cycle to every 3 months instead of monthly. I don't have an issue with that but I wasn't informed. I had to call asking where my bill was to find out. That was last cycle. I get my new bill today and it says I'm past due and need to pay it immediately. I pay on time and felt as if I was delinquent when technically I'm not. I feel if you're going to change, #1 let the consumer know and #2 don't make the consumer who has been in good standing for almost 3 years feel like a deadbeat.

What is wrong with ADT. Do they think I have a all the time to.keep calling. They need to stop to charging me and close my account. They charged none twice in a week and refund takes 5 to 7 business days. Please stop making mistakes on my expenses. I dont have money in the bank for you to swipe (mistake). I have kids and other bills.

Installer was very professional and answered all our questions. Gave us a few options on service without any pressure. Hose was cleaned and he sat down with us to review our new system. He was very helpful in going over the operation of our new security system.

The previous owners had ADT and I chose another company. So I have to listen to this clicking noise the system makes all throughout the day until their cancellation date. They have long contracts and you get stuck in them - sometimes other people like me get stuck too! I have been listening to this noise for a month! I have to temporarily disarm the system every time it does it which customer service informed of. It does it at 4:30 a.m.!

On April 6, 2018 my house was broken into. I filed a police report and elevated to the appropriate authorities. As any concern parent, I immediately tried to find a security service company to protect my house and family. A few days after the incident, I hired ADT security services. I called their 1-800 number provided on their company website and moved forward with a contract. To hire ADT services was really simple and fast. Once I spoke with a representative over the phone, they put a request to set up my services.

Having talked to an ADT Salesperson at my home and going over the terms, I raised some concerns, and the Salesperson mentioned: (1) I will receive ~ $300ish discount from my (TD) home insurance, (2) I will have the chance to cancel within the first 6 months. Based on these assumptions, I decided to sign up for a contract in October 2018. I reached to my insurance company and turned out I got only ~ $40 discount!!! I decided to cancel, reached out to ADT and turned out the second promise was not right either and I couldn't cancel penalty-free. ADT told they would have a manager/salesperson reach me to address my concerns... Never happened! Followed up a few times. Still no one has reached me. I need to pay 1200ish to cancel!!! I am very dissatisfied with the service, I wish I never knew about ADT.

Please do not waste your time or money with ADT. I also worked with Safe Haven who is a contractor for ADT who told me many lies about the company. The biggest issue is that the system is glitchy and I get a lot of false alarms. I have had over 10 false alarms. When I called ADT, they charged me to have someone come out and fix their equipment failure. Of course, that did not stop the false alarms and the county is charging fees me for excessive false alarms. I called ADT and they said they won't give me my fees back and the only thing I can do is call in for a service tech to come out and try to fix the system... But it will be another charge.

Our technician was very friendly, helpful, and patient. We had never had a security system before so had a bunch of questions and he was able to answer them all. He made the experience so easy and really cared to give us the best quality instruments he had. The process of installation and activation was a breeze on our end because of the technician. So thankful to feel safe in our home.

I've been a customer with ADT for over 10 years. Just over 2 years ago I had my system upgraded to be monitored through my cell phone since I cancelled my land line. Just before Christmas 2018, my fire alarm went off. It ended up being a false alarm and the system locked me out not allowing me to reset. ADT rep. told me they would send a technician out Dec. 26th. I verified with them 3x as I knew that was Boxing Day and a holiday. They assured me a tech. would be out.

I just want to let you know that I am happy about returning to your company for my home security protection, I think you're the best company in the business. I love that your company can monitor from anywhere in the world, that is real protection that you can count on.

Getting signed up with, and paying, ADT is not difficult. Stopping the service is another matter entirely. They make it almost impossible to stop! Can't do it online, have to call, and when I called, they REFUSED to end the service. I ultimately stopped payment, at which they point they continued to send bills, and ultimately went to a collection agency. It's as though they view the customer as chained to them, with no escape. Avoid them if possible.

My mother passed away and I was in charge of her estate. I live several hours away and wanted to ensure the house was safe while unoccupied so I kept her ADT system active. After several months calling in with problems with the phone apps I learned that the system was not communicating with her home for over 6 months. That's 6 months without monitored security even though I was charged for an active account. Multiple technicians came out and serviced it charging me even more but to no avail. Our service did not work. ADT openly admitted to, "dropping the ball," on this one as the house was not secured the whole time.

Not enough space to tell story. Terrible customer service - caught between authorized dealer and ADT for upgrade. ADT cannot upgrade for 90 days. Customer service hangs up on me. I should have used Ring.com.

I had never experienced customer service this poor. I purchased a Condo. I was looking to shop around for pricing on different company this being my 1st home. The sales rep on the phone convinced me that the $27.99 package was a good offer. A manager was put on the after me being a little apprehensive, and he advised me he could add additional equipment credits totaling about $850 if I'm not mistaken. And also was offer a $100 Visa gift card to cover the install. So I ended my search where I started and scheduled with Defender (which I thought was ADT directly). Paid the $100 install charge on the phone. And I failed to mention the sales reps are pretty much just there to get you scheduled. They will not give you pricing for added service door locks, cameras, etc. They must get commission by appointment. They stated the Technician will go over details with me.

I was not home when the technician came to install the equipment. The technician gave me the wrong contract. Not what choose 29:99, was only sign for the job done, she cannot sign for my contract. She did not know about that am responsible for the bill. I called. I had a sick baby at home. My wife feel like we need a security at home. Just the basic. The technician misled my wife to sign the wrong contract. I was not treated so well by the customer service rep. They should be fired. Customer satisfaction should comes first.

I regretted signing up with ADT. This is the worst company ever. Poor customer services, and everything they said are lies. Overcharging my account. They told me that my monthly bills will be $27 dollars. That was a lie and they charge me from March to April $147 and also a $46 for permit that I can go get for $20 to my local police stations. This company doesn’t care about customers. They tell you all kinds of lies to make money.

We recent bought our first home and wanted to make sure we were secured. I called ADT and the rep was great. We reviewed everything I would be getting for free (control tablet, motion detector, door sensors) and the monthly payment for monitoring of ~$51. I paid the $100 installation fee and he set up my appointment. I ended the call feeling good. One week later my husband is home for the install and calls me to inform me we have to buy the third door sensor (could have sworn the rep said we would get 3, but hey, I could be mistaken), the doorbell would be an additional $229. I'm a little frustrated about the door sensor but I could have misunderstood so I was going to just move on. We end with a charge for ~$109.

The salesman, Ryan ** lied from the beginning. When he came to my door I told him I was talking to another representative, he told me he was her manager, which was a lie. He worked for another contractor, Safe Haven. He told me he was a manager and did not work on commission, which was a lie. He was a commissioned salesperson. He told me because he was a manager he could get me the best price, which was a lie. He charged me twice the going rate. He told me he would give me their latest system, which was a lie. I received a dated control. I call ADT corporate and talked to a manager, Cortney **, and complain, she could have cared less that their representative misrepresented the facts to me.

We were totally oversold/hoodwinked. They put a device on every door, window, smokes in every room, an outdoor light/siren in the front and back, and on and on. Over $12,000 and then we find out that no one will come to the house to figure out which device is beeping and or if the batteries need replacing, etc. Heaven forbid I should be out of town and the ADT operator tells my wife to go get a ladder and test one of the 60+ units! Now the latest is that a cell tower must be out in the area and we will have to give it 48 hours before they can run a test, even though the next door neighbor is not having the same problem. What a racket. You find out that ADT is simply a monitoring company and have nothing to do with the installation and/or products.

Our agent and installer, Logan **, was succinct and to the point in his presentation, yet thorough in covering the material. His installation efforts were professional and completely in accord with our wishes. We would always like him as our ADT representative.

I liked the install it went smooth and fast. Also I can understand everything he did at install. Everything works as intended. We liked it very much and it made my wife more secured at this time. I like it I like it I like I like it very much.

ADT does not know what they are doing regarding billing. I transferred my service with them when I relocated from Alabama to Georgia for my job. Even after the installation of equipment in my new home they have been sending me collections letters for voluntary termination of agreement for my Alabama home which they are trying to collect $1200. This is crazy! Go to the competition as ADT is not worth it

We had the system installed a few months ago, given the size of the building the wireless system did not work. We called ADT several times after the system kept going off and the technician came out and disconnected it but ADT continued to charge us afterwards without any services. We feel that ADT ignored the logistics of what caused the problem and all they cared about is money.

Last night our Alarm starting going off while we were sleeping and it was 1 AM, so of course we thought someone had broken in and it's me and my husband and we have a 6 month old daughter. My husband had me grab our daughter and hide in the closet while he want to see if someone had broken it. At this time the alarm had been going off for about 5-6 minutes. After my husband had gone downstairs to check what was going on he realized that the door had blown open from the garage and finally got the alarm turned off.

Had service disconnected March 18th. Sent letter for cancellation next day to address given to me by one of their agents. Did not hear anything back from them for about 2 weeks. Called customer service again and they said letter of cancellation was never received. Sent another letter of cancellation to the same address. When I did not hear back, and saw that my monthly bill was taken out for my regular monthly payment, I called customer service again.

I have had the ADT service for 2.5 years at this point. During this time my cars have been broken into 3 times (that we know of), my cameras overlook my vehicles, and nothing was recorded during any of these break in's. The most recent break in, my entire system was "frozen" due to a firmware update ADT pushed out that broke my system. We were not informed of any firmware updates, or that we would need to check our system. We have had techs out on 2 occasions, and the problem has continued to persist.

ADT was contacted 2 weeks ago for my home install. The (Defenders) show up to install. 1st the installer has over $6,000 worth of equipment on my contract. I said no & he put it to $2500 over 4 payments. I argued but agreed. The next day I thought about it more & called to ask why I paid so much. I had said I wanted to cancel. The supervisor from Defenders knocked the pricing to $1,000 & 3 months free service. I then said if I want a charge of $0 what do I have to do. I agreed to return 7 pieces of equipment to make it $0 & was all set. Now the real kicker happens. Since my house is being worked on, I am not currently living there. I have ADT's service on my phone that verifies no one was in the house. I come to the house 4 days later & there is water all over my basement floor & under my wood flooring. What had happened was, the installer unplugged my freezer to put the ADT cable in & didn't tell me.

ADT payer for over 10 years. System breaks a lot, each time you must "upgrade" and pay more. For 2 years we were billed for Key Fob, we never had. That was fight to get our money back. Call like bill collectors at least 7 times a day, for a nonworking system payment. Kept telling them, system was not working. Called for tech several times. No tech. But they still call for their money; 7 times a day. Finally we paid again, still not working. Well shall see what promise we have next. Would never recommend ADT. We will be canceling and going elsewhere for our new system.

My overall experience with these guys has been horrendous. It started with the initial salesman talking to me like I was an idiot when I informed him I felt like I'd been swindled (because he told me I wouldn't be charged for equipment and oh boy was I) and decided I didn't want to continue on with ADT (I had other reasons as well once I actually had time to research other systems). I told him the very next day after he came to my house and had everything installed. That day, I also sent in my notice of cancellation.

I had ADT install a home security service recently. In error, I suppose, ADT billed me my first 2 months service charges incorrectly. The charges were higher that agreed upon as dictated by the signed contract. I was compelled to call them to rectify the matter. In speaking with a customer service representative named Brandon, he said that no matter what the contract says that my monthly payment should be higher than normal because they used an outside vendor to install my security system. So I challenged him about the validity of the binding contract and he insisted that monthly payments are more.

We wanted to upgrade our home security system and chose ADT. The Service tech was very personable and knowledgeable and showed us where we needed enhanced security devices in our home. He also explained why he was suggesting the added security. Since the installation, we have been very pleased with our new system.

I have been a quiet, auto-draft paying customer of ADT for 20 years and 3 homes. My most recent leased home had a very old wired system which was not active. I saw an ADT advertising promotional insert in our local newspaper and I called the phone number. I had an appointment within a week, negotiated further with the technician/installer to get the new wireless system, contacts on 5 external doors and 15 windows. Even with the promotional discount, I was going to pay over $1,500 for the system and sign a 4 year contract. Because I was leasing the house, I pressed the technician hard on price and contract term and told him that I just couldn't justify putting this money into somebody else's house when I was only going to be there 1-2 years. The technician then told me this was the beauty of the new wireless system sensor contacts. I could simply remove the sensor contacts and take them with me because I paid for them all.

I'm sad to say I was not told the whole truth when I signed up. I was told I could take this service with me if I move. That's the truth, but what they don't tell you is that they start your contract period all over again. I had a couple of years at one property then moved to another and they reset the contract to another three years. I've been paying for a service at an address I no longer live at because I couldn't afford to pay off the remaining months of contract.

I called Defenders Security after receiving an advertisement for a free "Door Bell Ring" security system. The cost was going to be around $58.00 per month with a $99.00 installation charge. It was all a lie and the advertisement was false. I cancelled the installation before the technician pulled his screwdriver out of his pocket and was still charged for two installations one of which was an active account. ADT denies any responsibility and sent me back to Defenders Security.

The installer was very nice, kind, honest and thorough. Really a great guy. He was very helpful with regards to what type of security and sensors that we needed. He spent a great deal of time making sure that all the sensors were working properly and that the system worked properly after installation. My only complaint is that it is very expensive, but at least there is a payment plan.

From the phone call I made to inquire about ADT and through the actual installation, I received the highest standard of customer service. My family feels safe knowing that ADT has exceptional equipment/technology/staff and a great track record through the years!

I am a new homeowner and have no desire whatsoever to purchase ADT, yet I am constantly being harassed with service/sales agents coming to my front door - even with my no soliciting sign clearly presented near my door, for everyone to see. Yet they still constantly send unsolicited mailings – I’m even receiving calls...all for a service I do not want. I have had over eight mailings from ADT so far. This is harassment. I have called their corporate office/customer service number several times to please stop contacting and soliciting my name & address, yet they still continue. I would never use a company this aggressive and Desperate for business. ADT has even come out to my house and harassed my father who was helping with the lawn. He is elderly with a heart condition and the young gentleman that came out raised my father’s heart rate significantly. I will be seeking legal action if this does not cease.

We were searching for a home security system with Video Doorbell Camera. We were very specific since we already have security at both locations. The salesman assured me of the prices and informed me that would take $99.00 out of my account after the technician came and confirmed the services. That was an absolute lie. The funds for two different installs was taken out of my bank account before the technician arrived with all of his equipment in hand. When I asked him to confirm the cost it did not include a Video Doorbell which was the only reason for the security change. He advised the the Video Doorbell would be an additional $299.00 for each installation at my home and the home of a senior parent.

As a first caller to the company I was promised a lot of benefits, manager gave his name, Dave **, and an awesome price, but very little of what he said was true. The plan he offered was so good that I was ready to have the system next day. He told me that the technician will come and show me what he has and if I don't like it I don't have any obligation, I can let him go.

I made an appointment with ADT to install a lock with remote features to add to my ADT system. They called me the day before and I confirmed I will be home. The day of the locksmith never showed up. I never got a call. No voicemail. I called and called and ADT gave me the runaround how the locksmith would contact me. But never did. Wasted my day. Now I have to wait for another appointment. Who knows if they will show up next time.

I have had an issue with my alarm for three weeks, came out once to fix it, the next day it broke again. Scheduled a visit this past Tuesday AND I ASKED IN ADVANCE to have the broken piece on the truck to swap out. They confirmed they would have it. Repair guy came out without the piece and had to reschedule. Now the third time I got confirmation they were ON THEIR WAY. Got a phone call, they got a flat tire but will reschedule AGAIN. Left work early three times and it's still not fixed!! I would look around before getting an ADT system.

The service we received was excellent. The installation went smoothly and the installer was very knowledgeable about the products and services and took the time to walk us through everything. We didn't feel pressure to purchase anything unnecessary. The installer showed up right on time and performed everything in a timely manner.

So funny that your reviews are bad so you have a little summary telling people how to write THEIR reviews. When I decide to buy a product I research it online...and read both good and bad reviews. As for the bad reviews, no one is going to type several paragraphs if that's not what really happened. Try reading your reviews...going with some other company that makes me feel security is the MOST important thing. BYE!

I recently sign up for ADT, I was excited to secure my new home, knowing all the futures ADT offer me. When I called the company, the supervisor offered me all the equipment total value for $2,300. Honestly, I thought I was getting a bargain, the price seem reasonable. I knew and I was expecting the installation fee for $99, In my mind, the installer would do his job, not charging me more, however, for my surprise, not only the company inflate the price, but I had pay more because the stuff I was getting.

It alarms me whenever someone walks into the house and leaves, it gives you a nice chime, it also lets me know if any doors are left open, That part I think I like that most. It is working very well for us. Thank you.

Absolutely atrocious! Please do NOT use ADT for your home security needs. Once they have you as a customer and locked into a contract, ADT no longer cares about you. They don’t educate first time home buyers on the consequences of not registering your system with the local police department (I found this out the hard way when I received a $135 fine from the city for operating a home alarm system without the proper permit), won’t reimburse you for the fine, will treat you like you are stupid for not knowing this and customer service will be been exceedingly rude every time you call.

Contacted ADT after receiving offer of $850 in free equipment. After discussing with company rep, I was offered an additional $500 in free equipment. My total package was over $3,200 with the discount. I agreed to the cost for the security it would provide. Since the installation, I have had continuous issues with the camera doorbell, and the automatic light controls. A second technician was sent and noted that the doorbell could not work due to an electrical problem in the house, and that I would need to hire an electrician. We were never told this at the time of installation. This is now an additional cost. I was also told that I would need to reboot the light controls whenever they were noted as offline, which occurs pretty much on a daily basis.

When I was about to purchase ADT system I specifically asked the seller: "If I move out of the country, will I have to pay a termination fee?" They told me: "No! This is a valid reason to terminate, is not your fault if we don't service that area." Guess what? Apparently, after you signed, this is NOT a valid reason anymore. You have to pay 75%(!!!) of the contract left!!! I have to pay for a service they will not provide for me anymore! I have to pay a 'punishment fee'!!! This is disgusting. I will make sure people know about your tricks! And good luck in making me paying from out of the country by the way... This could have ended with a happy customer instead is looking like is ending with a furious customer!!

Had a 3-year contract with ADT, which came to an end. I called them and said I don't want to renew or pay for any additional services/products. The agent said it was fine and I didn't say any payments taking out in March. Payments were taken in April. I called, they said it was auto-renewed. When I asked why it was not canceled back in Jan, they could not find a copy although the call was recorded on their end. Long story short, I was on a call with ADT for a long time to try and cancel this illegal agreement, which I never signed for especially as old one expired in Mar. They want me to pay for this month and a little of next month, which I already declined through my bank dispute claims.

It is going to be almost one year, I am using ADT Pulse, but I am not satisfied overall. My front camera and back camera is not clear and visible enough at night. Several spots make the vision blurry. Nothing happens, after several complaints. Sometimes, with no prior notice, the entire system goes down and make me wired, as I can not monitor outside through camera. It happened today and yesterday too. Also in return, ADT still feel that they doing best, without a thought of how to improve it more. I am thinking of other Security services to move on, maybe, if this situation continues.

I would recommend ADT for home security. The contract review and installation went smoothly and was very professional. The agent was courteous, explained matters well was very neat, allowed for any questions we had and worked efficiently. We feel more secure with our new ADT system.

Andrew of ADT consumer advocate have resolved my issues in a fair and equitable manner they way is should have been handled up front . the pressure of selling at the front end that drive sales agents to behave in an ethical and unacceptable manner seems to be the cause for my negative experience , but in the back end to have a reasonable consumer advocate to right the wrong is admirable ,as a result I have to update my rating due to the way my issues was handled in a prompt fair and equitable manner.

I have been an ADT customer for years. I recently renewed my contract and pay for maintenance coverage. Since my renewal I have had nothing but problems with my equipment. I have had technicians out to repair the problems. But one of the problems continue. Now I have to pay a trip fee to have someone come fix the equipment problem. Why am I paying for a maintenance fee? Why should I pay for a trip fee for problems with equipment. I spoke with Ron # ** who tells me I have to pay the fee.

After reviewing my expenses I called ADT to ask them why I was being billed so much. They stated that they were still charging me for an inactive apartment I moved out of. I verified my current address and I was told I would receive a refund. Now a month later I am still waiting on my refund. Customer service has no duty to offer me an incentive for having to wait to receive money they basically stole from me. They have no checking on the track. On top of that I have to wait 3 more business days for refund department. Completely unsatisfied.

From the beginning I received false information. I was told that I paid for one package to be installed and received another. I was told the call would be reviewed and, once confirmed, the original expectation would be honored. This was false information, managers do not review calls therefore cannot honor what is promised during the sales call (this was my personal experience). I should have cancelled then, but I spoke with a supervisor who did her best to work something out for me to get the original package I was promised so, in good faith, I shredded my 72 hour cancellation.

We installed a security system on my mother's house after she passed away. It was vacant. We sold the house. ADT refuses to stop billing us. We are receiving calls saying the alarm has gone off and it has been disconnected for a year and a half. There is no phone in the house! When trying to stop "service" I was told it was taken care of. 6 months later I am receiving calls from a collection agency. What a nightmare.

First, let me tell you about the installer. What a Great person and gentleman he was. On the plus side he really knew his business, right down to cleaning up every bit of trash that was his. - Thank You - ADT from top to bottom, you are the BEST! Many Thanks!

Someone has written: "...I have had a lot of work done in my home and he definitely stands out above the rest..." I'm wondering why I'm left unsatisfied. Why the installation started at my residence on February 18, 2019 is not completed yet? The main reason I chose to switch to ADT is the fact that my wife is deaf and while she is asleep the alarm cannot wake her up. When I contacted ADT, the salesperson promised me that they will have a bed shaker installed in her bed to wake her up whenever the alarm goes off and a strobe light will be flashing indicating that the alarm is activated.

This company does nothing but swindle money from their customers. They purposely mislead their customers, mostly women, so they get more money. They have no integrity and will do nothing to rectify any wrongdoing and they apparently think their employees do no wrong. Charging $100 for a base model I did NOT ask for and then charging me $653 on top of the $100 for a total of $753 is a ripoff. They also don’t know how to install their products correctly and spend 9 hours, yes 9 HOURS at your house. Never ever use this company unless you want to have nightmares of them stealing your money and them laughing about it in the background.

Extremely bad, dishonest company. Extremely hard sell when you buy. ADT then makes it as difficult as possible to cancel your service - they constantly harass you, demand that you listen to their sales pitches for stuff you don't want, require you to call different numbers to cancel your home security and health services, and make you wait on hold while listening to ominous messages about how you're putting your family at risk by not having their services. Pricing is high compared to comparable services, and double what you can get if you install yourself and pay for monitoring.

Excellent service and very skilled technician. Also excellent service as long as I own system. That is all that I can think of at this time. The system appears to be functional and looks good in the house. That's all folks.

We have had ADT for approximately 3 years. We paid $700 to move the system from one address to another. Since the system was put in our dog apparently is tripping the motion sensors (Same dog, same sensors as old house!). They have removed them and moved them repeatedly to see if it will work. Now I have 4 sets of holes and a huge crack in my plaster wall. They will not negate the contract due to all these false alarms "because it's our fault and the dogs. Not theirs!" Repeatedly lied to by managers (that is when they actually call you back! ), being told we are lying, and just general horrible experiences all around. If you have a choice of another security company... definitely go elsewhere!

I pay $1,400 a year to ADT that includes a QPS Warranty/Maintenance agreement that includes replacement for malfunction and normal wear and tear. I have had the system for 23 years. I upgraded in my contract in January of 2017. My Security Panel has been going dead or going off and waking my Husband battling Parkinson’s. It either misfunctions or cycles through all the sensors and as of today I cannot arm it without it going off. I have had to have a technician out almost every other week and nothing stays fixed! This has been going on since February.

I have been an ADT customer of more than 15 years. ADT sold me on an upgrade on my existing system. They never delivered or installed the new equipment they promised. All they did was add stuff to my existing system which never worked properly. I made countless attempts to get this corrected over the course of a year. I spoke to several associates who said they would fix the issue and never did. I finally gave up and stopped paying. Now they've sent me to collections and I still can't get anyone to help me resolve this issue. If you are thinking of using ADT or any of their associated companies, think twice.

I entered a three year service contract with ADT. Among the regular door and window alarms, I specifically wanted a camera with a live feed of the front door of my office. This works if you are logged in but the system times out and you have to log back in. I looked through the settings and couldn't find an option. I called ADT and they told me it wasn't possible to remove the time out feature. I told them it was the main reason I wanted a security system and I wished to terminate the contract because it didn't live up to my expectations.

I am customer of ADT for almost a decade. We it means a lot to me, because I was happy with their services. Two weeks ago I reached out to ADT website to arrange security system for my friends. They are old and have issues with hearing. They asked me to help them with setting up security system for them since I have ADT. I did it, went to ADT website, filled out information and was called by ADT within 15 minutes. We asked for a basic security service and we were offered service for $27.99 a month. Sherri ** from ADT offered all door sensors, motion smoke alarms, two fobs, $100 gift card to cover for equipment installation.

Installer technician was outstanding. Knowledgeable and helpful. He exhibited genuine interest in his work and in discussing our needs. Great job. Equipment is good and works as advertised but I consider it expensive. Most other security companies are less money.

Very helpful, I am a single mother, and the technician made sure I did not feel pressured into buying the most expensive package. He was very considerate of my time. I would absolutely recommend the company to family and friends.

Updated on 04/15/2019: I signed up ADT/Defenders on February 15, 2019 and had been paying $48.99 per month for the monitoring fee with 24 months contract. I called both ADT corp. and Defenders to cancel the service on 4/1/2019 and obtained the confirmation numbers. ADT charged me 30 days monitoring fee up to 4/30/2019 as 30 days notice on 4/1/19. Defenders charged me $795.41 for early termination fee {1175.76 - $115.21 (monthly service charged up to 4/30/19) x 75%}. I was told by ADT & Defenders that would be the last payment on that account.

Hello I called ADT about upgrading my system to get ADT Pulse and they sent a sales agent to my house on 14th of March 2019. The sales agent I notice was a little strange and got off topic many times complaining about his life and boss. I really don't care I just wanted to upgrade my system. After going through the many features of upgrade I decided on a package and wanted to be charged monthly. He then set up a date for installation for 16th of March.