ADT Reviews

I have been an ADT customer for about 20 years or more. I love the service and I feel my house is safer and more secure because I subscribe to the service. Recently I had cameras installed and I can view my property from the app on my phone.

I've had ADT for about 7 years. When they come to my home they are courteous and work efficiently. On the phone the staff is the same. The hardware is easy-to-use and first grade quality. Yes, I would recommend ADT security- simple, safe, effective!

The few times our alarm was tripped (accidentally) we had a phone call from ADT immediately to alert us and see if anything was wrong. I appreciate that a lot. I have total confidence in ADT and feel a little safer just having the protection! Thanks ADT!

I've never had an issue with ADT, been with them for many years. Anytime I have had to call they are always extremely nice and helpful! I would recommend them over and over again! They are one of the easiest companies to work with and have always done what they can to resolve the issue!

I have had ADT for a total of 10 years. I am very satisfied with them, they are wonderful and very reliable. I would rely on now for every time and I would recommend them to anyone especially in the homeowner field.

You should keep more technicians like the gentleman that installed all those goodies. I was so afraid that I couldn't operate the system that I almost backed out and told you to tell the tech not to come. My experiences with this new phone is enough to keep me from adding any technology to my house. So I "bit the bullet" and welcomed him. He sat down, listened to my fears, and changed the subject and helped me to relax by asking me what I used to do. I taught school for forty years. After laughing about my experiences I began to relax. That was it. He told me I had nothing to worry about. He was right. When he was finished, he showed me everything, explained it in teacher language (so I could understand the terms) and the "how to do it". When he left I almost hated to let him go. He was polite, funny, and genuinely cared for my safety.

Alarm at 4 am. The response time was quick. We are not sure what set it off for the second time in two days but the representative talked with me about the possibilities of things that could set off a motion detector. She was very professional and pleasant.

I'd recommend ADT to family, friends or anyone interested in setting up a home alarm/monitoring system. I appreciate that a real person contacts me if the intrusion alarm is accidentally/intentionally tripped and if incorrectly authenticated, the local police department responds. ADT also monitors panic mode and ensures appropriate agencies are notified should I ever need assistance. Their pricing is extremely reasonable for the peace of mind I have whenever I'm away. Their personnel are also personable, professional and knowledgeable, and they provide excellent customer service. Thank you, ADT, for providing me the security and peace of mind I need for my home.

When I have had issues as the alarm going off a phone is received and dealt with quickly. When there has been beeping issues, I have called ADT and they acknowledged a need for new batteries. I just need more ADT Signs to place around house (requested on last visit and not brought). In all, ADT has been professional and quick.

ADT has signed a 2 year contract with me for a rental property then contacted the renter to sign up for a contract on the very same property. Unbelievable that they try to double up on the same property. When I contacted them all I got was double talk and excuses. I am going to contact California state authorities about their dishonest business practices.

We have been with ADT I think since the 1970's and had no problems with our security system. We never had any burglary or any threats. We surely feel very safe at home because we consistently put on our alarm and there are big ADT signs all around the house.

My parents have ADT so I chose them. I have the security system but I didn't have the camera and that was the last time that I upgraded the service. The ADT Pulse app went through my smartphone. The technician who came for the installation of the upgrade was helpful. First, he asked how many sensors that I have and I couldn't count. He walked around and he did a count of that.

After installed the system with a $27.99 offer coupon I have to upgrade to received cell system for $24.00 more. The installer didn't inform us and said we were all set. Then ADT told us the inconvenience of not have the upgrade. Please tell everything to the possible and future clients before signed the contract.

I liked the product and the installers were nice. I have complained that they put it on the light switch, which is naturally being turned on and off and it turns off the system which makes no sense. I also have no idea how to get the $100.00 rebate. Can someone contact me please? Thank you.

We have had our system almost a year now and with it great peace of mind. The technicians who installed it were professional and courteous, reviewed all of our options and did not attempt to sell us something we did not need. We are very happy with our system and would encourage everyone to look at this product.

I'm so happy to have this company as my alarm protector, because no matter the time of day, they take care of my home and make sure that everything is okay with my house and the people that is home, I just can explain how happy and thankful I am. Thank you for your great service.

I have never had a security system before. I had such a positive experience with both the installer and the Sales representative. They were so kind to me, they explained all my options with the cost. They made sound recommendations and did not try to sell me anything that was not needed. I would recommend them to anyone who is in the market for a security system. Thank you.

Not at all happy with ADT rep's statement that staff only responds when alarm lasts longer than 25-30 seconds. How do we know system is working properly when we turn it off immediately after accidentally activating? This wasn't policy when we signed up for service.

We had a situation where my cousin was in town. We gave her the correct procedure to manage the alarm. She did not, but thanks to my remote app I was able to rectify the situation. Thanks ADT FOR AWESOME SERVICE.

Having ADT makes me feel very comfortable in my home. However, I believe that someone should check in with me to evaluate how I feel about my system. I may be interested in some upgrades or there may be cheaper plans available. But I wouldn't know because no one has contacted me.

We've been with the ADT for many years, our testament for our satisfaction. The security afforded gives us the feeling of safeness upon entering our house, a paramount features. Any questions that may arise, they are always there. Thank you.

As long as I religiously turn the alarm on before I go to bed and when I am away from my house, I do feel more secure than not having ADT. All contacts with ADT on the phone and online are good, and all questions are answered.

ADT always delivers excellent customer service! Our family feels safer and protected due to our ADT alarm system. It's great to be able to travel having the peace of mind that our home is safe. And when the kids stay home alone, we feel safer too knowing that the ADT call center is just a "push of a button" away.

I called ADT and arranged for a technician to come to my house to troubleshoot a communications failure my alarm system was having. The technician was supposed to arrive on May 15, 2017, but no one ever came. No one even called me to reschedule. Given the problems I have been having with my system and the low quality of service, I now completely regret signing up with ADT!

The ADT representative that called regarding the subject notice of low battery in sensor was professional and courteous. He was responsive to my request to allow twenty four hours for me to replace the battery. I have had similar experiences in the past with representatives of ADT.

We have had excellent service. Our requests have been addressed promptly and accurately. Technicians have patiently walked us through our problems and requests. Service has been interrupted and restarted promptly as requested. They have given good advice. I would certainly recommend ADT to my neighbors.

Why so hard to get $99 back from installation? Just mail it or apply to bills. Reps are great. Installer was nice. Wish I had a booklet so I could, at my leisure, learn more about my system. But mostly, I wish your company would just easily rebate the $99.

I have been one of ADT's favorite customers for many years. Our first service began in Stone Mountain. They are one of the original name brands and I personally will not entrust any other security company to secure my home.

ADT are very timely with call response in the event of an alarm alerts their system. I have experience dependable and professional services since inception. Also, ADT are very personal and friendly with their communications. Having ADT system does help to ease some of the world tensions.

I am very pleased with ADT. I feel very confident when we go out of town and at home. It is good to know that they are there watching over everything. They have been very nice also when we set the alarm off accidentally.

Recently, one of our grandsons inadvertently set off an alarm at our house while we were on vacation. Our grandson had called us by the time ADT contacted us so all went well when ADT contacted us minutes later. The contact person was professional and concerned.

I am very thankful for your service. One year ago my home was broken into, but since I have your service my life has been a lot better. My PTSD being a 3 time Combat Veteran. ADT Pulse has made it so easy to check from afar, turn on and off to throw off timing of thieves waiting.

They are there when you need them. If you have a problem they will help you fix it. If they can't fix it over the phone, they will set up a appointment. I have been really happy with them, and I been with them for 8 yrs.

Need new window sensors due to old ones are defected. Had 4 replaced but had to order more. Tech was rescheduled for 5/10/17, 12-5pm. Spent all day waiting and never showed up. Not one phone call, text or email! Wasted my entire day waiting for a no show! Called ADT and they said, "Ooops. Sorry the parts never came in." They knew the parts didn't come in on Tuesday!! Why wasn't I notified??!! Been 2 weeks now I can't use my alarm system! I should charge ADT for wasting my entire day and not being able to use my alarm for 2 weeks now! POOR communication skills at ADT!! Better be here tomorrow like I was told! And if not, have some COMMON SENSE to let me know beforehand!

The customer service agent arrived on time and explained in detail all of the options available to me including the prices. I had received a flyer in the mail offering a lower monthly cost along with 2 remotes and a $100.00 Visa and that was also taken into consideration when deciding what plan I was going with. She installed the alarms in all the windows and doors and also the keyless entry on the backdoor since that is the primary door that is used for coming and going. She was polite, very professional and very engaging when talking.

I have had ADT for well over 15 years now in multiple locations. Very professional, and reliable system. Best known in the industry and would not use another. I sleep great at night, and that is what matters. Reputation and reliability are what matters most when it comes to the safety of your family. That is what ADT provides. The only issue is when the system upgrades are done, it's no seamless. I usually have to reboot my system. That should not happen. This is something I should not have to worry about.

We talked with an tech/installer about types of cameras to use for security on the outside of our home. He gave us lots of information on types and places to put the cameras. We have not installed the cameras at this time but we do know what type we need. Installer was very knowledgeable about ADT products.

ADT is a great company and their representatives and repairmen are professional and courteous. Would definitely recommend them to anyone. When I had my home alarmed with another company, ADT upgraded the existing system without question. They were wonderful to work with.

At 4:30 am my alarm went off!!! Fortunately your rep. called and helped me through it!!! Very happy with his kindness and stayed on the phone until I felt safe!! It is such so comforting to have a service so quick and helpful.

I remember one cold night a few months back, my garage door would set my alarm off when the wind blew against it. The Attendant answered the alarm so quickly and after I told him that the wind blew against the door apparently because everything else appeared ok. The Attendant said, "I will send out a Police just to be sure at 3 am." They came out and looked around my home and one of the policemen told me, "Your Home is the most secured house on this block." I felt real good about that.

My several years' experience with ADT has been nothing but POSITIVE all the way! On those occasions that for various reasons through the years, I or house guests have accidentally tripped the alarm system, ADT has been exceedingly responsive with an immediate phone call to determine the status at home--whether an emergency exists and if we are safe. The persons making phone contacts from ADT have always expressed concern for my safety, which enables me to feel well looked after, safe and secure; their response time and follow-up are excellent! I am impressed with the professionalism and peace of mind the ADT agency provides; accolades to each of them!

Very pleased with the expansion & upgrade to our system. Technician was super. If he ran into an issue he continued to work until a solution was found. Very professional and conscientious. Additions to expanded system works very well. Would certainly recommend ADT.

ADT provides consistent, quality service at an affordable price. I feel safer with ADT than without them. Equipment quality has withstood thirteen years with only one battery change which I was able to do myself. There is very little maintenance outside of performing a monthly test.

Our house lady set the alarm off while checking our home while we were gone using the entry same password number as in the past. The alarm upset her but she was healed when your professional staff reset the alarm and halted a public security check. Your staff is very efficient and told me that she entered the building during an equipment reset, thus setting off the alarm. No worries. Thanks.

I like it whenever my alarms goes off - that I get a call. Especially when it is on Stay and it goes off. I don't always get a call. I have been an ADT customer for at least 15 years and in the past- I always received a call if my alarm went off for even 30 seconds.

ADT is the right security system for me for many reasons but here are just a few. Professional technicians, punctual with appointment times and knowledgeable of the effectiveness of the ADT products. The system is user friendly and any questions I have had were answered well with precision. Thank you ADT!

I accidentally triggered an alarm at my place and within a few minutes a call from ADT to check on me. That's great service. I would have give 5 stars if someone from ADT would contact me and let me know: Can the alarm system NOT going through landline? Can the system uses Time Warner-Spectrum Road Runner Internet connection? I really want to get rid of my landline, I'm only have it for ADT security and landline is getting expensive to keep. All my calls are cellphone.

So far my only real contact with ADT was with Zak the installer. He was very knowledgeable, explained our choices completely and was very personable. Fortunately I haven't had an alarm situation yet. Hopefully when and if that occurs, your monitoring people will be equally as professional.

We were very happy with the service, professionalism, and response of ADT for 10+ years. We just recently sold our house and highly recommended ADT to the buyers. We wouldn't hesitate to use ADT again if the need arises.

Your folks could not get their scheduling straight. My wife waited at home all day for the service person who was to come at 8AM. Service person came the next day, approx. as scheduled, and successfully diagnosed and fixed the false alarm problem.

ADT is outstanding. We know we are safe and secure with our ADT protection. Whether we are out for a short time or away on vacation for two weeks, we never have to worry. They are always available to assist us with any questions or concerns. Their service has been remarkable. Thanks to all who make it such a great company.

Came in the house hand full and accidentally hit the wrong button after put in code. Alarm went off and the service center called and it was taken care of very quickly. The lady that called was very nice and took care of everything.

I have ADT for business and home. I love that the system is very easy to set and disarm. At home I love being able to see who is at my door when I'm not at home. At the business if something happens I get a call right away. I'm very happy with both systems. Thank you.

I have had the system many years and am well pleased with it. Thank God, I haven't had a fire, but it has alerted me on other occasions. I would not do without it. I am thankful at night to know that I am protected. Everyone needs this protection.

I love my Alarm System. I feel safe with it being on my apartment. My sales rep was VERY NICE and my Tech was VERY NICE. I will tell family and friends about ADT security system. Also I need to add my son to my ADT system so that he can come and out my apartment with any problems starting as of June 2017.

I have had ADT since they were Brinks, about 30 years. They are responsive when you call for service, they always follow up on alarms and they are fair with their pricing. I have a plan where I can call for service without charge and they are always very professional.

The equipment performs as expected and the telephone/monitoring agents are very helpful. This gives us the peace of mind that our home in FL is secured when we are away for the season. We recommend to everyone who also want to not worry about security.

It is very user friendly. We love it and makes our home feel safe. I can monitor from anywhere. It helps us feel safe when we are home and asleep. Thank you for providing us with your service. I would really recommend this service to my friends and family.

I have been with ADT for years and I must say, I appreciate their services. The staff is very... friendly (Customer Service). They are always prompt and I must admit sometimes I do forget a payment. No worry because they will call you. I think as mentioned before, the staff is so friendly and I am NOT always a friendly person. Could you please correct something on my account. My first name is MICHELE... Just one "L". Everyone makes that mistake. THANKS, Love ADT.

We've been customer of ADT for several years and delighted with their service providing protection for fire, carbon monoxide, theft and security. They are immediately responsive whenever service is requested. Their phone app is very easy to use to turn security on and the fob is easy to use.

I'm currently satisfied with the service with ADT. I've been with them for 18 years and have yet had serious problems. Thanks for your service. Please continue to protect the people who choose to be protected. Thanks for not forcing a person to make changes not needed.

I have had the best experience with them. My alarm has gone off many times by accident, especially before I got used to the system. They are quick to call and check on me. I always feel badly, but they ALWAYS have been so very kind and understanding. I really do appreciate them and their sweet spirits. I would definitely recommend them to anyone who needs a monitoring system. I fought getting one for a very long time, but with some "not so gentle" prodding from my children. I finally relented and I really am glad I did. I do feel more secure knowing that if something was to happen, I wouldn't be alone or in trouble hoping I would eventually be found.

I have had ADT for many years, and have experienced no problems. Anytime that I have called them, they have responded quickly. When I upgraded the system, they fully explained how to use the new system. The service representatives are always very courteous and professional.

After being told by the first rep I contacted on replacement batteries that I could get them any Home Depot, I went to my local one and not only do they not carry them but I called back and was then told to go to my local Walmart and they did not have them either. I ended up having to buy them on Amazon and broke my nails replacing them as I was going away and could not wait for service appt. Your reps are extremely kind and caring individuals. I would like to suggest that maybe when you sent the first warning that batteries are low you also send replacement batteries.

I have been very pleased with ADT for many years. There have been several opportunities to change to another company, but I plan to stay with ADT. They are the best in customer service and everything! I would and do recommend ADT to all my friends and family.

We got the security system about 4 months and are very satisfied. We were out of town couple of times and the alarm went off and they were right on the spot calling us about the alarm going off and notifying the police right away. We are happy about the smoke detectors they have that notify the fire dept. right away if a fire occurs.

Once we actually had the REAL ADT installed it has worked perfectly. You should not allow independent contractors under the ADT name to install systems. Now we don't have to worry about false alarms. ADT came within 2 days when we had a problem with the system and replaced all the batteries. No other problems since then.

We are very pleased with our system... We are both elderly but find the system easy to use. We saw a special on Tv about Fort Knox & learned that ADT was chosen to protect that facility more than 70 years ago!!! Impressed!!!

Batteries of two ADT remote garage door openers required replacement due to continuous indication. The contractor who installed the system was called who asked to contact ADT. ADT customer service representative set-up the appointment by a technician the next day. It was my understanding that no service fee will be charged for the visit as in an earlier main control panel battery replacement. The representative also did not mention of any fee at the time of setting-up the appointment. The work by the technician was satisfactory. It was not until I received the bill that a service fee of $25 was charged in addition to monthly bill. An email was sent waiver of this amount but was denied. This experience was not to my satisfaction.

I never received my $100 gift card that they promoted. I called got the runaround and still never received my free $100 gift card. Then they withdrew a payment a month earlier than they were supposed to which disrupted my monthly bills. Still wait for my refund which I never received after calling and speaking with three different people on three different occasion... SHAME ON YOU ADT FOR FALSE ADVERTISING AND STEALING AN UNAUTHORIZED PAYMENT.

I have had the ADT alarm system installed for several years and have had no problems. They are quick to respond when we have inadvertently set off an alarm so I have felt confident that in any actual emergency they would be just as quick.

I have had ADT security for many years. I feel very secure and safe having ADT as my security company. They have responded promptly when needed and are very reliable and professional. The system is very easy to use. I have two pads; one downstairs and upstairs.

I've had ADT for 47 years. We have all the features they have on the doors and windows. The reps who work there were all fantastic, always courteous and helpful. The installation team was also good. There was one who wasn’t from ADT, and they had a service where he screwed it up. But when the ADT serviceman came, he straightened things out right away and did a good job. Everything I had with ADT itself was exemplary. They did everything they’re supposed to and they went out of their way to make sure everything goes well. When I had a little problem, they came over quickly and fixed it. I'm completely satisfied.

Gotten a call from Protect Your Home, informing me they received several alarm warnings from my back door to my dining room and living room windows. I told the representative everything was fine and no warnings from the keypad and the system was disarmed. They were prompt and checking my status to make sure there were no force entries into my home. After checking my call was forward to technical support to see if there was any problems of my system and the representative walked me thru the steps to check my system and the door and windows sensor. They were very courteous and helpful.

Easy, peasy. During initial conversations regarding home security, with different agencies & equipment, I found that the combination of Protect Your Home and ADT had the best combination of services. Ease of understanding initial questions leading to the home site visit and concluded with instructions and completion was exactly what I expected, and received. The installer (initials J.C.) was extremely professional even when we were interrupted by an overseas phone call. All questions were answered, again professionally without hidden agendas.

I closed the account in August, 2016 because of faulty equipment and terrible service. They have continued to bill us monthly even though our contract with them ended in 2011!!! Don't do business with this crooked company!

I called ADT and they set up somebody to come out, survey the territory and give me a bid. All the people I've dealt with have been excellent. The salesperson was very thorough, courteous and nice. He asked all the right questions and was very extensive. He tried to find ways around it and gave me different options to make the thing work. It was not a hustle type thing. I had an existing built-in system. So, expensive wiring wouldn't be necessary.

Responsive, polite, easy to plan and install system, not pushy, got what I was looking for. Chose ADT over my prior service when we relocated. ADT was respectful. After more than 23 years my prior service dishonored me with endless runaround and no respect.

Our installer was diligent in getting everything set up for us and explaining the services and costs and was a great in helping us pick the right equipment for our security needs. The installer was very professional and very personable putting us at ease. The equipment is easy to use and meets all our needs!

I cannot say enough about the great service from Caleb, the level of his knowledge, his ability to explain everything, and his follow-thru with questions and issues. I got the system that I wanted and purchased a few more items based on Caleb's suggestions. I just cannot stress enough how much a great salesperson/installer makes the entire process so pleasurable. I highly recommend the ADT system and ADT as a company.

ADT came with the house that we bought and it’s been very good. I've had a couple of issues with some of the sensors and they came right out and replaced them. They are a good company and the experience has been excellent.

I was interested in upgrading my alarm system. With all the cool new tech out why not. I have been an ADT alarm system customer for a while. At my prior house and now at my current house. My contract was expired so I went online to see what was offered. It looks like they have a system that doesn't need a phone line (finally I can cancel my phone line) and a system that works with your garage door opener from your smartphone (cool). So I call them up and they say they are going to send a sales person (great). I remember 10 years back at my 1st house when the first representative came by. He showed me brochures, did a walk of the house, talked about the system and talked about the protection. After he left I looked forward to the install date and felt good about my decision.

We upgraded the system and had people from ADT come a couple of times. We've had only good experiences with them. The house we're in right now was a seasonal home. We weren't living here in the winter and it was really cold. The thermostat battery wasn't working, apparently, and the pipes froze. So we had them put in a new system that would let us know if it was getting too cold.

Everything's been good with ADT and I'm very well satisfied with the service.

We're all set with ADT. The system is working fine and the service has been excellent.

My experience with ADT has been the worst I've ever had with a business. When our system was installed over a year ago, the installer said it might not work too well because our wifi isn't very strong. He didn't try to sell us another camera because he said it wouldn't work, due to wifi. But he installed our system anyway with just one camera. About 3 months later, we had them come back because our system wasn't working properly. A friend parked in our driveway claimed a rifle was stolen from his truck, parked directly in front of the camera. But we couldn't find a pic of it because our system wasn't working. This caused a huge problem!

I've had ADT for nine years or longer and the service has been great. Installation went good, but the installation guy came a little late and was also a little late leaving. But that was fine with me and he was a great guy. I feel so much safer with ADT and I wouldn't do without it. I would highly recommend it to anybody. My son has also put one in his house last year.

ADT has been very good and reliable, and I'm very happy with them. We've been with them for about 16 years, and their service has been very good and it meets our needs. The response of the ADT team has been great when we've had false alarms, as in instances of pushing the wrong button or opening the wrong door. The customer service reps have all been very courteous, competent, and easy to deal with. The technicians were courteous as well and knew what they were doing. They were very capable and got the job done. ADT does what they're supposed to do and we reap the benefits.

We were Brink's customers before. We got switched to ADT when they bought Brink's and we've been very, very happy with ADT. One time, we had a failure in our box and someone came out and everything got fixed. Also, the alarm has been set off by mistake a couple of times and the police have been summoned and ADT has followed through.

ADT is awesome. We've had them for over 30 years. We first heard about them when we lived in Florida, even before they were ADT. Two people that rented our apartment or condo asked if they could put in a security system. We asked them to leave it there after and we had it put in our next place and the next. We've just had ADT every time since. When we talk to their sales reps, they've been very helpful. We were the ones who contacted them first every time we move. They would ask what we were interested in and we'd say exactly what we wanted.

I have the security from ADT. Whenever I have a problem, they come right away, so that’s great. This is why I’ve stayed with them for many years.

I had ADT put alarms on my doors and the gentleman who installed it was very courteous. Everything was positive during installation and I'm very satisfied with the service so far.

ADT has been my only home security service provider. Overall, the security system is good in functionality and performance, and I've felt okay and had a good sense of security since I used it. The security equipment has a fine quality, and the system's features suit my needs at the moment. I once needed to reset my panel information and replace the back-up battery, and their customer service representatives were very helpful. I also had to have a technician come out to service my system once a few years ago, and that interaction went fine as well. I would recommend ADT as the first choice in home security.

The guys that came to our house to talk/install were great. They played by the book, but also listened to what I had to say. They told me that the first thing they do is install the keypad on a wall. I asked that we discuss things before they start installing. They had to call it in as a deviation from protocol, but did so at my request. The people on the phone were pretty pushy and did their best (successfully in this case) to keep me on the phone until a time was set up and my credit was checked. Not too wild about that, but I get it since there's a fear of losing the customer.

SUPER unhappy. This company does NOT follow up with their clients or know what they are doing. Their installer punched holes in the walls of my new house, then never got the alarm installed properly. So I have holes in my walls in my new house. I had to chase them down after a week of phone tag to come and install it properly. I still have holes in my walls. No one is following up on getting this repaired, even after I complained about it to corporate and the local office. So I'm just going to have to fix it myself at this point. DEFINITELY, go with another company. To add insult to injury, the alarm went off the other night and no one in the house heard it. Amazing! It wasn't until they called our phone that we woke up.

I paid ADT every month for almost 20 years before being wiped out in a burglary. When I called to find out why they hadn't sent the police they didn't even know we had been broken into. Then they acted like it was my fault for not having a cellular backup! Why had they not reached out to tell me one was available and recommended!! I'm shocked at the number of positive reviews. Most sites have them at 1-2 stars. I would give them negative stars if I could. By all means use ADT if you only want the ILLUSION of security instead of ACTUAL security. I'm now working with a local firm that is responsive, proactive and ACCOUNTABLE

I am very disappointed with my ADT experience. I purchased services a little under a year ago for a property that I was renting. I purchased $1000 in product and have always paid my bill on time. A couple of weeks ago I found out that our landlord was going to be selling the property once our lease was up at the end of the month. My husband and I had to make temporary living arrangements until we are able to purchase a home towards the end of the year.

We got an ADT system at the time we had break-ins in the neighborhood. Talking to their representatives have been great and the gentleman who installed the system was good. Then there were technicians who upgraded the system here about a year ago and that was fine. I'm very happy with the ADT service and I also recommended it to a friend.

I saw ADT on the television and read about it in magazines and it’s been about a year and a half since we've had them. We have it on and we feel secure when we’re here as well as when we leave. I had to call them one time, and their representatives were all good. So far, it works like it’s supposed to and we’re satisfied with it.

I've been with ADT for close to 30 years and it’s been effective and efficient. I kept them for that long because if the mouse trap works, you keep using it. But there was a time when I was thinking about changing because they were switching over to a WiFi-based system and I still had the old wired system. They had never sent me any information saying that I could upgrade. Then when I called them up and started telling them that I was thinking about moving, all of a sudden I was able to get the new upgrade. They had never told me I was eligible for it.

I have been with ADT for two years now and have been a great paying customer. I recently moved from a rent house into a new construction home. The new home came equipped with the Honeywell tuxedo touch keypad, camera on the front door, z wave thermostat, z wave light switches, and an integrated automatic dead bolt in the front door. I called ADT and told them to relocate my service from the rent house to my new house. They set up a date for a tech to come out. I took off work to meet with a tech and he begins to tell me that the smart home technology is not compatible with ADT's out of date service. He proceeds to tell me that the only way ADT can service my house is if he pulls out all of my smart home equipment and installs ADT's proprietary equipment. I told him that if ADT cannot take over my smart home equipment that I payed a lot of money for then ADT and I cannot do business.

This company had an ad on the television for $30.00 a month, so I went for it. I had to sign a two year contract. When I got my first bill it was for $50.00 a month. I didn't read the fine print, so that is my fault. However they were not honest at all.

I had ADT and I love them. They're always there to answer your call. If they needed to come do anything, which wasn't very often, they did come. And if it was something covered, they wouldn't charge for it. Because they had come, we had to change the door, have it made and put in. They had to come and redo that, but they didn't charge anything. I'm very well pleased with ADT. The only reason I left them was that I moved. With age, I downsized from a house to an apartment with a 24-hour doorman and a garage walk right into the building, so we no longer have security systems in individual apartments. Otherwise, I would have still been with ADT.

We had ADT in our former home in Oakland Township, Michigan and we were very satisfied with it, so we kept the ADT system that came with the secondhand condo we bought. We’ve never had to replace any of it other than batteries and I activate it every night. When I make an accident and set off the alarm, their Johnny-on-the-spot is very, very quick to respond. It would be a major upgrade if a lot of the things worked off of smartphones, but that’s not necessary. We are very pleased with way the system is.

Do not sign up with this company! They don't stand with their clients and will hide behind a clause in the contract. We were not told, even though we asked, that we need to get a permit with the city. Turns out we do and we were fined $300 for failure to have a permit which only ADT can provide. ADT's response was "Sorry it's your responsibility to know and we are not required to tell you." We would break our contract for this alarm system that may not work due to it not being permitted, but they want $600 to do that!

We’ve had ADT installed more than 10 years ago. The problem is it's an outdated system and doesn't have any of the advantages that the new alarm system offers. You can’t even have the alarm working with a wireless phone, like to the internet, and you have to have a ground line to be able to work with the alarm system. Other than that, whenever there is a problem or for some reason the alarm goes off, they always call and problems are taken care of.

Have been with ADT for 20+ years. Why isn't a discount given for senior citizens on fixed income or after you have been with ADT for so many years? Visited my brother in Ohio and his system is more extensive than what we have and the cost is half of what we are paying.

I was impressed from the moment I called ADT. Even though we had been looking at other systems the representative I spoke with when I first called as well as the installation technician, Larry ** sold us on the product. They were both extremely professional and knowledgeable. Larry was exceptional. He was not at all pushy and did not make the presentation a sales pitch. The installation was a breeze. Thank you ADT.

Terry, who installed the system in my home, was extraordinary. He was very knowledgeable, thorough and explained the process and technicality in a way that I understood. He didn't bog me down with technical terms beyond my comprehension. Instead, he provided me with all the information that I would need to successfully use the system to my benefit. He was friendly, courteous and made me feel comfortable in putting my trust in ADT home security system. I would give him a 5+ star if I could.

Going with ADT was convenient. I've had them for 15 years. I think their service features and the quality of my security system are good. Moreover, the price is okay. We like ADT.

We've been with ADT and haven’t changed in so many years. I never had a problem with customer service, ever. We have a really old system. It’s our original wireless system that was put in many years ago. We’ve done some changes in the house and they had to take some stuff out but it’s always been good.

I’ve known ADT for quite a long time and contemplated about getting the system. The person I spoke to on the phone initially seemed like a very nice gentleman. Even the installer was a nice person too and did a nice job. He said there was no pressure to buy additional wall and window mounts but he gave a good explanation why they're important to have in certain places. He's very informed and professional. We have the touchscreen, main station, and the fire alarm that alerts the local fire department. I like the service so far. I’m very satisfied and there's peace of mind knowing that we have the system whenever we go for any length of time or even for a day or overnight or out to visit family.

A friend recommended ADT when I lived in New Mexico. My interaction with the sales representatives is good and they were fine. I have home automation, cameras, the security system and the Pulse system. They offer good service and products. I like everything I’ve got. Everything has been as expected. Plus, I like all the functionality and it’s been easy to use. I’ve had them for 14 years, 4 years in my current home and 10 years at my previous location. I upgraded some of the cameras ‘cause the older ones would disconnect from the system, and so far so good. I’ve never had any issues with ADT, and I've recommended them to others.

It would take some time to go into all the details of my experience with getting an ADT Home Security system installed so I will just highlight the major events. My installation was scheduled for Sat 4/29/17. The technician arrived at 8am but didn't leave until around 8:45pm! My entire day gone! The technician was very nice but may have lacked experience. He asked where I wanted the main panel, drilled a hole and placed the panel in its position on the wall. He later asked if I had a landline installation or cellular. I was surprised he didn't know.

I've been thoroughly satisfied with the service of ADT. The sales representative explained everything and the installation went good as well. I'm really happy with the response times and with the service calls. Everything's working out great.

My sister has ADT and she was having success with it. Then I happened to meet the installers while they were in my neighborhood and made a decision to get it. However, they said that the rate would reduce after so many months but it never did. Nevertheless, it’s been a good experience with ADT. Their service has been very convenient.

The sales rep and the installation team from ADT were both very positive. It wasn’t but a few days after I called that a sales rep contacted me. Then the installer came and walked through the house to see what I needed. He was very pleasant and seemed to be very knowledgeable. He gave me little tips and hints for the number of years he has been doing it. I got the little gizmos at the windows and on all the doors. If a window’s raised, it would alert me. I’ve had it now for about three years and the batteries started going dead in the various wireless options. They came and their guy installed new batteries. He was very punctual. And the times that I have set the alarm off myself, not meaning to, sometimes I get a call but most of the times, I don’t because I hurry back quickly. My overall experience with ADT has been very pleasant. I’m very satisfied and have recommended ADT to two other people.

We've had ADT for many years. Their sales reps were all professional. The installation team cleaned up after themselves. We've had to have them come back out because something would stop working and they were able to fix it right away. It's been a very good experience with ADT.

I arm my ADT every time I leave the house and I hardly know it was there. I figured if somebody tried to break in and the alarm was set, it would go off and it would scare the hell out of them.

Excellent service. The tech knew exactly what to do and how to make it best for our family and security desires. Only issue was the unexpected charge of 1400 for extra equipment. While not the tech's fault and I understand the need for the equipment, simply the installation cost was openly explained. I assume that is because many would walk away due to the amount.

Our home alarm system hasn't worked right in 3 years!! We have requested multiple times for a new system. They come out and fiddle with it. Refuse to put in a new one. 2 days later it goes off every 3 hours until we unplug it. There is no comfort or safety in that!! When we finally canceled the service they continued to charge us for months. We had to cancel our card and have the credit card company block charges from them... the system has clearly been unplugged for months! Customer service made false promises through the whole thing!! Very unhappy!! My bird who chirps when people pull up is more safety than ADT has provided.

I have been using this ADT home security system for last two months. The door bell camera stop working after two weeks. Then I spend 2 hours on the phone, they fixed it. After one month doorbell camera not responding. I called the customer service and representative said he will send a technician. I have waiting for a technician for last two weeks. Very poor customer service. I don't recommend this system, especially that doorbell camera.

Everything is going smooth with ADT. The representatives were very, very helpful. But at first, I got young kids who put the system in and they didn't do a very good job. The next time I called ADT, I got a gentleman, wearing a uniform and he did a very good job. He was very polite, kind and helpful. Overall, it was a great experience and I'm 100% satisfied.

I had ADT in my other house for three years and had it now in our house since I moved for about a little over two and a half years. Our service package includes home security for our house and smoke alarms. When I was moving in and one of ADT's guys was here to fill out the papers, my daughter-in-law who was helping me fell and he was very nice and stayed till I found out she was fine and nothing was wrong. Everything went well when I bought it and I feel safe at night when I sleep.

Our first usage of an alarm system was with ADT. I was pleased with them, but their rates continued to go up and so did my telephone bill. I dropped that and went with Comcast and Xfinity with the WiFi, telephone, and the home alarm system. I have two years free through Comcast, though if I had to drop them, I might very well come back to ADT because I had no problems.

ADT provides excellent security for our home. We are very pleased with their service. We have not had any issues with the way they have handled any alarms, especially when we have accidentally set off the alarm ourselves. We have recommended them to friends and family.

We have motion detectors and a keypad from ADT and the system notifies them if the alarm goes off. Their people have been responsive whenever we've had a service need or a malfunction that needs to be addressed. They came out once to remove a defective old keypad. They were very good about making sure that was done in a way we understood and not leaving a mess behind. We're happy customers.

I've had ADT for 8 years. I've always been very happy with them and have recommended them. I just got back from a seven-week visit in Georgia yesterday and it was set the whole time I was gone. I had no problems at all. I feel comfortable when I set it. And that if something happens, I'm going to be notified really fast. There was one time that it did go off when I came back from a trip and forgot that all my doors were on the security, so I set it off. The policemen showed up but the experience was great.

The motion detector is useless because I have cats and a dog. I was ASSURED by ADT reps that our pets wouldn't be a problem for the motion detector. That turned out to be a complete lie. Every time we use the "Away" setting the pets set the motion detector off. It took about the 8th representative of yours I spoke with to tell me that the motion sensor starts picking up around 4', maybe even less. If I had been told that up front I would have never signed up for this faulty, useless system.

Several houses got broken into all at the same time on my street. I was with Brink's for a good while and they merged with ADT. I went through some adjustment periods in the beginning with how to use the alarm and the pet movement tripped at one time where I had to adjust the motion sensor. I also had several accidental trips and when I talked to them, the reps seemed to be very courteous, very prompt and professional.

We've had ADT for about 25 years. We have their security system and a glass break feature. We’ve been paying $40 a month for all those years and our system isn’t updated. In addition, the technician drilled a hole in the door to reinsert the sensor in the front door and that was $85. Our experience with ADT is fine but they're a little expensive for what they did.

The sales reps from ADT have been nothing but cooperative and nice and tried to fix whatever problem there might be. I’m a domestic violence survivor. I called ADT for installation and they were out here in a pin drop. Later when I was living alone and now in my upper 60s, I got the health alert as well. I'm safe with ADT. It's a good company. There are all these new companies advertising this and that in radio feed. But all these radio stuff going over tells everybody in the whole wide world one's business and I like to keep my business private. Only within a WiFi protected area of my house do I do anything and none of it is on my phone. And when we had a big power outage once and my health system broke and needed a new battery, even when my system is an older one, it didn't take but a heartbeat for them to get me a new one. And then I needed help figuring out how to install it and they helped me do that. They're an excellent company.

Seriously worse company and I took hardly a week to realize. I was not given complete details of their packages and now the lady says they disclose all the information after the installation through paperworks that their flood of emails. And if you by any means don't get a chance to look into the so-called emails in 3 days, you are in soup. The guy who came to address my concerns told me how the system works and I immediately decided to cancel the service in a week after the installation, and they said I should pay 75% of the contract (i.e. about $1050) to cancel the service any time after 3 days. That's just ridiculous. Never saw any other American company work like this. What is most strange is, they even e-signed themselves on my behalf and claim that I signed the contract - and no escape without paying the termination fee of 75% now. Ridiculous!!

We have been customers of ADT for about a year now. Their alarm system service is awesome but recently we fell upon hardship and missed 3 payments. I called yesterday to see if we could get caught up on our payments but we were told we breached the contract and couldn't pay the past due balance. There was nothing we could do about it. I asked if they had any "loopholes" for military families who fall upon hardship. They told us NO. We had to pay $1500 in order to even restore our service. Bummer!

ADT has been fantastic. They've helped me with batteries needing to be changed, sensors on the door, as well as power outages and resetting. They also helped me when I accidentally set off the smoke alarm. If there's anything I need, they're very nice and personable, and always very efficient to call. The techs that have come were very courteous and helpful. I'm very satisfied with the service.

I've been with ADT for so long. My system is the old wall mount and it's hard-wired and it is the basic service package. One time, their installation team came out here to replace the motion sensors and they were very cordial and answered all of my questions. They were very experienced and they understood what they're doing. My experience with ADT over the years has been excellent. They've done a great job. And I like the fact that they contact us immediately as soon as the alarm goes off.

We are always amazed at how fast ADT responds. Recently we accidentally set off our house alarm - the security check call came through before we completed turning off the system. So professional and careful what they ask in case there is a intruder in the house. We have always had excellent care from ADT. Would recommend them to anyone looking to install a security system in their home.

They raised my rate without notice. I called and cancelled. They then held out another payment. I called and was told they would issue a refund and told it takes ten days. When I didn't get my refund, I called today talked to a David ** in account mgt. was told my bank was holding my payment which is not true.

We've had a couple of times that ADT called us. My wife tripped their alarm once when I wasn't here and ADT responded immediately. Now, I feel more secure and my wife likes their system in our home.

I have a large house with almost 40 contact points, so I bought a security system from ADT and the system package included inside camera, motion detector, and outside speakers. And all work very well. I’m also with United Services Automobile Association that’s affiliated with ADT so I got a discount from ADT. I've had ADT for close to 20 years and I'm extremely satisfied with it. Anytime I have a problem, their service department handles it for me extremely well. I have to call in if I'm having a problem and need something checked out here and make an appointment. But they usually get someone out here almost immediately if it affects my security. But it may take them a while longer if it's not something that's affecting my security like just a low battery. For the most part, their people are professional and friendly, although I've had a couple who didn't do what they were supposed to do, but it was corrected immediately.

I have had ADT systems in two of my homes. My first experience included multiple attempts to get them to correct the address where the alarm was, as my billing address was different from the location where the alarm was. For some reason, this seemed incredibly difficult for them to fix. On one occasion when the alarm went off, the police were advised to go to the wrong house.

My monitoring service stopped due to ADT's fault in August 2016. But because I was behind in my payment, they could not send a tech. out to service my ADT system. They say that they have no record of me telling them that I need service, even though they were not monitoring my system due to no electricity going to system. I let the collections department know that my system was not working, but again, I was told of their policy: no payment, no tech.

Everything’s good with ADT. There were no problems with the installation team and their reps were polite and explained the service. Overall, I’m satisfied.

Local ADT office, but have encountered their staunch resistance to our request. We have been ADT clients for 9 years. This year, we chose to upgrade our system to have cell phone access for our home and garage doors. We paid for the upgrade and the installer came to complete the work. After he finished, I went to look and was HORRIFIED to see this monstrosity in my daughter's closet!! We previously had a small, unassuming box that plugged in. Now we have boxes, cords, wires and it looks absolutely awful!

We use the ADT system at my boss’s house in order for me to get in and work. The system was easy to learn and when we had problems, ADT came and fixed them for us. They sent out people who knew what they’re doing and were on top of things. They even upgraded a device because we're having so much trouble. They’re easy to work with and if we have issues, they make that easy too.

In July of 2014 I purchased my house, I was almost immediately contacted by an ADT representative; I have never had any need for home security since I have lived on military installations. She informed me that I would be eligible for a $250 rebate if I signed up. She made an appointment for me with a local installer and I was also told that the installer would sit and discuss the best options for me with my house and I could still decide not to get an ADT system.

I was an ADT customer for many years both at home and at my business. About 3 years ago I relocated my office. I called ADT, said I was relocating. They asked, "Cancel service or relocate?" I said, "Relocate" "Then we will send you to sales dept." I set up the new address with sales, started the ADT monitoring service there and thought that was it. I found out that ADT continued to charge me for security service at the building I had vacated... for about 2 YEARS. They were auto-deducting from my account and my bookkeeper didn't catch it.

Our installer "Scott" was very professional and personable. He answered all my questions and left us with a feeling that we made the correct choice in choosing ADT as our security system provider. If ever we were to upgrade or move our system and need another installer I would very much like Scott to handle the re-installation or any future installation. Overall a very good job!

Our original ADT window stickers are starting to crack and fall off of the windows and I was making a trip to our vacation home April 20-24 and wanted to replace them. Though we have ADT in Florida, we don't get mail there, so I ordered stickers to be delivered to our primary residence in Ohio. I ordered the stickers well in advance of my trip. About a week to 10 days before my trip, I realized I had not received them and called again. I have now returned home from my trip and no stickers have arrived at either house. What do I need to do to get stickers to replace my old, original, decaying stickers?

A relative of mine had ADT and I decided I need it also, so I called them. So far, it’s been fine. The lady that sold me the service made a statement at the time that if I was going to change my windows and stuff like that out, there’d be no problem, they’d come and take them off and put them back on once I had the windows changed at no charge. When I was about to have that done, they told me there would be a charge. But once I explained to them the lady told me there wouldn’t be, they didn’t charge me for it. The installers were great. My system beeps and all that type of stuff when I come in and leave the house or when I set it but I’ve never had any cause to have the police here or any false alarms. I’m happy with them.

Our experience with ADT was fine and we've had no complaints about our home security system. The technician was professional and very careful with his work. However, I saw an ad for SimpliSafe and they're doing $15 alarm monitoring per month. We're paying a hundred and SimpliSafe gets away with only $15, so ADT should clarify that in their advertising.

We bought ADT after we had a burglary while we were away in 2010, and I am pleased with their service, prompt response and the politeness of the people. They are always nice, and have kept the price down. Anytime we've had any occasion, like when we set the alarm off ourselves, they had been quick to respond. As soon as we do it, we wait for the phone call and sure enough, they do. As soon as we give them the code word, we're clear and they've done their job. One time, I had to replace the battery, so I called them and they told me what I needed to do. I went to the panel, pulled the battery and gone and went to get a new one. I put it back in and everything checked out. I'm happy with ADT. We've never had to test the ultimate thing. But as far as we know, everything is fine.

My husband got ADT for our home about three years ago. They were always very positive and very helpful. When I had a situation that I couldn't really afford it, they were able to lower the monthly fee. Fortunately, I haven’t had any reason to test it, though I think the quality is good.

**, the ADT guy they sent to my house to install my system, was very patient with me, which is saying a lot. He was very friendly, and very, very patient with me. Being a new homeowner, you kind of want to do the best for your new home. I feel that having ADT, and the customer service that I received, I would recommend ADT to anyone.

I absolutely loved the excellent customer service. From signing up with the service to having my service connected. The techs were very professional and I completely understood how the security works because the techs were very patient with me and my family. Courteous, respectful and polite. I am so glad and happy with my home security and the personnel staff did an amazing job.

I have the wireless system from ADT but it's an older type system that's not controlled by the smartphone. They called me not too long ago because the storm blew one of my doors open and the alarm was going off. They were very helpful and very considerate. They woke me up so it took me a minute to get conscious of what was happening but I'm very satisfied with them. I've had my ADT system for quite some time and it's getting to be quite expensive and the price has gone up consistently every year that I've had it. But it's not a problem. If it were, I would've already called, complained and found another monitoring system. I'm very pleased with ADT and I would recommend them.

I signed up with ADT mostly because of their reputation. I've been with them for 2 years and it's been a fine experience. Everything during the sign-up felt like clockwork and the technician who took care of the installation did well. We're very satisfied with ADT.

In the many years that we've had the system there has been only a single erroneous alarm. The State Trooper checked & cleared the property before I arrived home. Upon my arrival home I called ADT and rep stayed on the line with me the whole time while I went through each room, until I was comfortable. Very pleasant and not hurried. The service techs that have come to the house have been very professional and timely. Support is outstanding.

I received a robocall for a service I was interested in hearing more about. When I spoke to a lady she insisted that I called her first. I in fact was returning a robo call. She wouldn't give me a word in edgewise and rather frustrating. I asked for a manager and was hung up on. I called back to speak to a manager and once again the same thing happens. This company likes to dominate the conversations and railroad you into service. They are nice until you say no. I was considering service, no I will advocate to never contact this company. They bait you in with "free" then explain in the first sentence it isn't going to be free. Afterwards you deal with aggression and pressure. I will plan to disconnect my companies business account in the wake of this conversation. The bulky antiquated "new" equipment is outdated and not worth the effort. Then to be suckered into a 3-year contract. Terrible.

Very pleased with services we have received thus far. Always feel safe and secure. Can always call if there is a problem. Really appreciate their quick response when we accidentally press the alarm. Makes us aware the alarm is working properly.

It's a shame that you live in a country where you can't even be secure in your own home. I used to think a lot of Alabama and was happy when we retired here. But I'm not quite the same after we got robbed. We were not home when it happened. So my son who has ADT recommended it to us. We then got the basic security package from them and am glad we haven't needed it yet.

There had been some robberies in our neighborhood. When we called ADT, they sent a representative out to look over the house and made some suggestions so we followed what they said and it’s been fine. The alarm has gone off only when I did it but I've always gotten to it and shut it off before they called. I also called the customer service because the battery was going dead and they walked me through replacing it. It’s been exactly what I paid for and what I expected. Both of my sons have it as well.

They are a third party service, they use intimidation tactics against their customers and are bullies!! I unfortunately signed with them and it's been downhill ever since. The tech who installed, didn't know what he was doing, was at my house till 11 pm! He hit on me, left unnecessary holes in my wall (still not fixed), he left trash for me to clean up, found a keypad and window sensor in it, hope I'm not getting charged for that! Called a week later because my equipment was not working. Another tech had to come out. He was frustrated because he had spent his day fixing installations and was even more frustrated when he found out he was not at my house to upsell me on equipment. Nobody took the time to explain how to use any of the equipment. I called three months later to see how much it would be to break the contract and that's when the real problems began.

We have used ADT for many years now and are very satisfied with the way their customer service and monitoring employees handle our system. They are courteous and respectful to their customers and the need of the customer. ADT lets you know that you are a valued customer.

I’ve had ADT for over 16 years and I’ve been satisfied with them. When my alarm triggered at any point, they were always on point with calling me and reaching out to all the people that are on my own roster.

ADT has been awesome to me over the years I've had service with them. I have peace of mind knowing my home is protected by ADT. And the customer service is excellent. I will continue my service with them for years to come.

13 years - Very well pleased. Brinks installed the residential system in 2004, raised the price and then sold out to ADT. Installation and service have been quite satisfactory under both companies, except, of course, for the price increase. I've set off the alarm accidentally a few times, but the "test" was always eminently satisfactory. Response was good. It is always nice to know the residence is safe, even when I am on vacation. When I call, their folks are very courteous and helpful. I REALLY appreciate the ability to access my account via the Internet.

The installers explained to me what they were going to do and what I needed for the security system to make sure I was secure. They were cordial, and I didn’t have any problems with them. ADT has been very adequate and they’ve always responded whenever there was something to respond to.

The whole entire process was super easy and pleasant from start to finish. The installation technician was very knowledgeable and great to talk to. He was a military veteran which I was happy to see. ADT HIRES our veterans. Would highly recommend ADT. Thanks to all that helped me with the process.

The technician is very professional and knows the job he's doing. ADT customer service/manager representative whom I talked to over the phone gave me a good deal regarding the upgrade of our system. A satisfied customer indeed! Would recommend to a friend...

We live in an older neighborhood and one of our neighbors, the one whose side yard is touched by our back fence, was broken into and had a very unfortunate experience with the burglar and ended up at our back door bleeding. So we looked into getting a security system. I called ADT and they sent out a young salesperson and we were impressed with him. He explained everything and he was personable and gave us confidence in the company. We got the wireless alarm box and we have one fob. We have alarms on a couple of our windows. And then, we have two glass breaks. We have a two-storey house and it's all on the first floor. We have the automatic doors on the garage but we also have an alarm on the man-door. The battery on my fob has bit the dust so I have to change that.

ADT personnel was very professional in calling me when my alarm went off. We were travelling out of the area and they notified local police to the site when I did not answer the phone. They also called the person listed as my emergency option. I was happy and felt protected. They did a great job!

Customer service rep. was very polite and informative. She answered all my questions and provided all the information requested regarding sensor positions and quality of life for batteries; she then set up an appointment for a technician to come out.

Makes us feel completely secure when inside our house, and when gone out, need not worry of break-ins. Also the chime feature is great which always alerts when someone walks out or comes in a door, always helpful in a house with kids.

ADT service is the best. Would not have any other security system. They are a phone call away. I feel confident with the people I have talked with. If ever a problem or just a concern of mine, ADT service personnel, phone response are very friendly, seem to be really wanting to help me.

There was a young lady going around selling and trying to get orders for ADT. That was in 1998 and we ended up getting it. The installers came and did very well what they had to do. We have an old system compared to what’s going on now and it's the regular whatever it was back then. We don’t have the one where you could be outside somewhere and start it or stop it. We have the security and the feature that alerts the cops and firemen. We also have the chimes on the doors. The main thing, however, is we have to physically touch it in order for it to work.

The company representative, Shaun, was all I expected. He called to see if it was alright if he was ahead of schedule, it was. Once he arrived he went about the job of upgrading my system in a very professional manner. When the job was completed he went through the upgrade to make sure I understood it. He repeated to make sure I could handle it. He was courteous, respective and appeared to know what he was doing. He was a "five star" representative.

On 5/6/2016, I bought an upgrade system (ADT Pulse) from ADT for $1000. And I pay $52.99 per month to ADT. On 10/?/2016, I called ADT to cancel my service, the rep checked my account and told me I paid my equipment and I can cancel any time I want. So I told her to cancel the account for me. I thought that's it. But they kept charging me. On 1/7/2017, so I let my credit card company to deal with them. I got my refund back. Boys, little do I know about ADT. On 4/8/2017, I received a collection letter from Hillcrest Davidson. On 4/10/2017, According to them I owe "Protect Your Home" $648. I said, "Who?!?!" First time I heard... We had a confrontation, I hung up on him. On 4/11/2017, a gentleman voice left a message. When I called back, I hung up the phone as soon as I knew it was the rudeness rep.

We do and have recommend to friends and neighbors. Fortunately we have not had to really use the service. But, knowing it is there offers great peace of mind. Several years ago we had a false alarm, response was quick and comforting.

Feel safe during the daylight hours and can put my mind at ease during nighttime hours as well. I have had the system a number of years and I have recommended the system to a number of relatives as well as my close friends. My relatives as well as close friends have told me how much they have enjoyed the security of the services and they have recommended the services to others as well.

Company was very nice and pleasant to work with and the tech was very knowledgeable and helpful helping me. Taught the functions of the pulse system and how to change and look at faults and status of the system. They clean up behind themselves.

I love ADT!! It has really given me peace of mind. I was in a very bad marriage - verbally and emotionally abused! I had ADT already in place because before my marriage I was living alone. After my marriage broke up and I was divorced I had cameras installed. I was afraid of my ex coming to the house and causing trouble. Because of the ADT system he has never come around. I feel safe and secure whether I am home or not. Just set my system and relax!! Thank You ADT!!!

I installed a $15,000 system at my place of business. From original contract setup, to installation, to payment handling, to issue troubleshooting, it's been complete incompetence across the board. Our system is just now working properly after two months of tech support, ADT claims they haven't received payment even though the bank has confirmed it's cleared and was deposited into an ADT account, and phone support is clueless. I've invested countless hours into making things work with ADT and it's incredibly disappointing how little effort has been given on their side.

The smoke alarm works fine but it was just smoke. We were call by ADT. ADT said the fire station was notified. We ask would they give us a number to call to indicate everything was ok. ADT said that was not possible. We waited 30 minutes. They came, we explained. I called the fire department the next day. They said, "Of course there was a number to call to cancel a smoke detector alarm." Why didn't ADT know that??? Please explain.

I’ve been using ADT's alarm system for years. The services has been fine, so far. My sales guy was good. He was with the company when it was Brinks back then. He was a young guy that was going around. The installation people were fine. Overall, my experience has been excellent.

I had ADT for approximately three years in my home. Due to unforeseen events I had to reluctantly cancel my service. I called customer service to let them know that although my service was cancelled my alarm continued to go off twice a day. I was instructed to disconnect one of the boxes ADT installed in my home. I did that. Then I was told to find the second box that was responsible for the alarm going off. Three different customer service people have told me that the box I need to find is "somewhere" in my basement. Yet, myself as well as friends and family have not been able to locate this box. Since I no longer have ADT they refuse to come out to my home to find and disconnect the device. We are stuck with an alarm system that goes off twice daily even though we have no alarm. And this has gone on for over a year. Priceless. ADT had terrible customer service as far as I am concerned.

ADT has been an excellent company to work with. Response time has been excellent, and the people have been very professional in their response with us. We would definitely recommend ADT to anyone needing or wanting a home security system. All personnel seem very well trained in their jobs. All in all, a very good experience.

Our alarm system covers fire/smoke, motion detectors, every door and window. Totally independent of phone and cable connections. Not dependent on household power (with exception of continuous charger). Wireless internally and wireless to monitoring center. This is a good system - I love the remote - and it gets me a discount on my homeowner's insurance. What more could you ask for?

My husband accidentally set off alarm & didn't realize it. They responded quickly, called us both & was very cordial & calm, easy to understand & asked if we needed any assistance. We explained, "No thanks." It was an accident, my husband had headphones on listening to loud music. Did not hear or realize it was set off by himself. lol

I have had this security service for 4 years and never one moment of problem. I love ADT. I always feel safe when I'm at home alone. ADT is so easy to contact and the price is always affordable for me every month, I can always count on the same price. I would definitely recommend ADT to all of my friends. This is a easy security service to have.

I have ADT for thirty something years. I'm pleased with the service I get and they do what they say they'll do so I keep renewing my contract with them. When I started, what I have was all that was available. And that has served me well for the last 30 something years so I haven't felt a need to change anything. But I've upgraded the system several times over the past years and got new equipment. All of my interactions with their reps have been very pleasant. If I have an alarm, which is rare and usually my fault, they are on the spot and we get it cleared up pretty quickly.The only thing that I have thought about and then considering is that my security system operates off of a landline and I would be interested in an upgrade to a non-landline type of security when that becomes available.