ADT Reviews

We like having the security of ADT!! Thus far the system has worked flawlessly and I highly recommend it! When we purchased our system we also purchased a service agreement as we were told by our salesman that, with this there would be no charge for a service call. We did not read everything but took his word for this which we should not have. Today we find out that we won't have to pay a service charge but will have to pay a "TRIP charge". Really...

Our installer was very nice and helpful. He explained everything to us and showed us how to use everything. He was very courteous not leave a mess also. Very nice man! I would recommend him to anyone that is having new equipment being installed through ADT. Thanks a lot!

A few weeks ago, I contact ADT because I sold a property in **. I asked to move the service to a new property. But the person who answered my call, said that I have to sign a new contract and leave the equipment on the old property. ADT connected a new equipment on the new house. I never received the cancellation of the old account. And I called a lot of times. I spent more than 4 hours on the phone and nobody can give me a answer and a solution on that. I do not want to pay for an account that is not mine anymore! And I am not going to pay the cancellation fee because I asked since my first contact to "move" the service to the new property. I need an answer as soon as possible. My lawyer is going to take care of that. Thanks!

We have been with ADT since 1989 and appreciate their services. There should be a better way of dealing with an alarm control situation when we are out of town. They need to use a backup scan using the motion detector and resetting the system.

The service has been great when our alarm has inadvertently gone off. Prompt call(s), attentive to our needs. The security calls have been patient and very detailed without alarming us. However, ADT is high with their monthly fees and would have even more customers in our area if they lowered them.

We've had ADT for over a year. Haven't had any issues with box, service or any problem. If I've had issues it would be with forgetting password or putting in wrong code. Very happy. One time I did forget code and couldn't get numbers to work and operator came on and helped me shut it off.

I called to have my alarm system reprogrammed to be more friendly to our daycare in the basement. They came and were very knowledgeable but above all friendly and extremely courteous. I am absolutely in awe at how well it went!!!

We love our new security system! It replaced another one we had and we're so glad. Our security consultant/installer was very professional. The customer service is fantastic as well. We wish every company was as good as ADT. We made a great choice and we are very satisfied!

I have been an ADT customer since 1997 and feel very safe in this home as well as my former home in Maryland. Knowing that the ADT system is closely monitored by their technology and the monitoring center lets my family sleep comfortably.

I've been with ADT now for a year and it's the 1st security company I've ever dealt with. Overall it's been great. The installation was flawless and the installer did a great job explaining how to use the system. I especially like the remote access capability (Pulse).

ADT's customer service and support continues to be extremely professional and responsive! I continue to recommend ADT to family members and friends throughout the US. However, I'm looking to install ADT at my GA home and would like to obtain more information in the near future. Thank you!!!

I have been a client for more than 7 years and have not thought of transferring services to any other carrier. I hope to continue our customer care journey together for years to come. I recommend ADT services to all my family and friends. I wouldn't have any other way.

He was very helpful and answered all of my questions in a way that did not make me feel like I was wasting his time. He also told me to call anytime that I had any questions. That that was what he was there for.

I had a problem with my alarm system. The helpline person was very patient and did a great job troubleshooting. When I ended up needing a service person to come and assist, he was very kind, helpful and knowledgeable.

I feel safe with my system. I have had it since 2004. It is now 2017. Some of it like the keypad and no key fobs are outdated. Otherwise I am happy with the service. In fact I recommended ADT to my neighbors and they had it installed however by an independent agent who installs & monitors not ADT directly as I have.

ADT is always there and has my back! Having the lifestyle I lead it just makes it easier to know someone is right there. Thank you ADT for always being friendly, delightful to speak with, and always a phone call away. I have never had any problems with the service and am happy they watch over my home and my family.

I would recommend ADT to friends for sure. I feel safe when home with my alarm armed. I also feel secure when I'm away from home. It gives me comfort to know there is someone there if we are there or not. I love the App for my iPhone as well. I can unarm it before I get to my drive (when I'm not the driver) or in the drive (when I am the driver). This way I can get in and close my door and know I'm secure when unpacking my car with groceries, etc. Been a very long customer with this alarm company, even though they have changed names/companies a few times. I stayed with them regardless.

I have had my system for a year now and I have never felt so secure. This system protects me at home and when I am away. I feel very secure and safe at all times and I love that! I thank you all for providing that safety for ME!

U-verse stopped working on a TV - Automated system troubleshooted the problem and fixed it with no issues. It's a great thing that you can call about a problem and the automated system can help you fix it in a very short period of time. Also, happy that I didn't have to wait for a tech to come out.

I have had problem with trying to get online payments. I have gotten emails saying I was thirty days late and my bill was not even due. I have been quoted four rates and had different amounts given by several representatives. I have been with Brinks, Broadview and now ADT and have never had so much problem.

I needed my sensors to be readjusted to new door. David arrived on time and was very professional and nice. He even adjusted the color of the sensor. Now they match!!! Now I feel very good about this whole experience: it was done on a very high professional level. Thank you.

Greeting, I appreciate your service. Customer service is wonderful. Technician that was sent to my home was great. A true professional. This is why you are one of the best alarm company is the nation. I will look forward to future system and software upgrade.

I am a new ADT customer and received an email with an amount due that I thought I had paid for with my installation. Tamara, the customer service rep was wonderful. She was patient and took the time to go over every charge with me and to figure out if the total amount was due or not. She said, "I LOVE figuring these things out". She also made sure my charge card was updated and took care of processing the payment for me.

I have been a customer since 7/2011. Billing rates are moderate for this type of home security. Monitoring and access to customer service and support is good in my opinion. We have experienced increases in monthly billing rates the six years we have been customers, but they have been reasonable. Dependability of product has been good and provides peace of mind for basic home security. I am a satisfied customer.

Great service. We've been w/ ADT for 10 years & we loved it. They take care of their customers well. Reps are very accommodating too! They always resolve the problems or issues in a professional manner. Their pricing is competitive & affordable that's why we stayed w/ ADT.

I received very prompt response to my home alarm that went off at 2:00 am. Representative was very helpful and wanted to know if she should contact the police. I asked her to stay on the line while I checked the house for open doors/windows which she did and I confirmed to her that everything looked fine. She did forward me to another line so I could schedule someone to come out and look at the system the next day which they did. That representative was also extremely helpful during his visit and gave some recommendations. Overall, I was extremely pleased with the response from ADT.

Have had great service with ADT. Whenever there is a problem we call and they always respond to our call and fix the problem. There is nothing else I can say except ADT is a great company. We plan to keep them as our security company. Very please. Thanks for being there for us.

When I accidentally made the alarm go off, I received a call almost immediately and was treated very kindly. The man I talked to made sure I was all right before the call was finished. I felt safe and secure. It made me glad I was being covered by your firm. Thank you!

Great overall experience with equipment and great customer service. No problems with anything. ADT is on top of all work if it's needed. Customer Service Department understand our needs and even calls if it's not a emergency to check on us. Thank you.

At this moment I am very satisfied with ADT, if my alarm or smoke detector goes off I already know that they will give me a call, then the phone rings, no matter how quick I deactivate the code. I would like to thank you for making me feel protected.

May 31, 2017 I pass out and came to with a broken femur in my left thigh. I struggle to get to my key pad and hit the panic button. You guys were amazing in notifying the authorities so quickly. It took them an hour to put me in transit to the ambulance because they had to put that leg on traction. However it only took you guys 10 minutes to notify. God bless all you guys.

Overall we are satisfied with both the performance of our alarm and the service we receive. We did have a period of time when the alarm would go off within an hour of setting it but a service call took care of the issue. Recently we did some remodeling and a door with an alarm on it was removed as well as shortening the wall the alarm was on. When the service man came to move the alarm, it didn't occur to him to adjust the alarm for the removed item. We had to have a second service call and pay $25 for something that took a minute to adjust.

I really enjoy the peace of mind that ADT affords me and my family. For me, there's no better protection for my home in an uncertain world than ADT. The products they offer are second to none, but most importantly, they have earned my trust. I not only rely on lock and key, I protect my home with ADT.

Always call me within a minute when the alarm or fire alarm is broken. That make me feel safe. With this service, sometimes I am not sure have lock the door but I still feel comfortable because I know if someone open the door, the alarm will broken. If I don't answer the phone, the police will go to my house.

Your technician ALTON ** called on me to solve my problem. You are very lucky to have someone of his caliber on your staff. He is professional, courteous, and does not leave any mess. I will in future ensure that he always comes to me should I need any work done on my system.

Everything seemed great until an update was done on my cell phone and now the new current ADT Pulse app won't run on my device, therefore I can't view cameras. I have read the comments on the app rating and notice that more customers have the same issue. Now wondering if the app will be revised to be compatible with other cell phones.

Great company. Always on time when needed and offering any kind of help when your alarm goes off. They have been there for me every time my alarm went off right after my husband passed, I was here alone. And they made me feel safe. Thank you ADT.

Worker seemed very knowledgeable and replaced my keypad and motion detector in the kitchen. Good job and very professional. It just began to rain when she arrived and was polite enough to remove her shoes and put on covers to protect her feet and my hardwood floors.

I'm very satisfied with the customer service department. The only issue I have had is with when your company does updates to the Pulse App. I had issues with it not identifying login information, but your customer service representatives has corrected the issues and assisted me each time. Hopefully this issue has been resolved.

The install technician was very knowledgeable and really helped design a security plan that fit our needs and budget. After we got the pricing in line, we were shocked that he was going to install that evening. He was very thorough with the install and explaining things to us as he went. System has been working flawless for over a month now.

Try to break in. The call that I received was very explicit, explain what would happen since I wasn't at home. The guy was very friendly and calm. Although, the police took a long time to get here. The experience with ADT was good.

Very happy with our ADT service. Easy to use and very reliable. Makes us feel safe either home or away. Would recommend them to our friends and family. Love the wireless access and the inside camera. Happy with the billing process and a good price for all of the equipment that was installed and great installation.

Great product, military discount, great app for my phone. I would definitely recommend ADT services to my family and friends. I have been with ADT for 25 years now and have not had any issues. I promptly get alerted with any issues or sensors that need attention. Police get notified from ADT and respond fast. Great service all around.

I have really enjoyed having your security system installed in my home. It has worked well, is easy to use and am glad to have peace of mind when I leave my home. The installation was done well and quickly. I am glad to have your service. Thank you for everything!

Before we purchased ADT weren't sure how long we will be at our property for to become full-time RV'ers. Spoke with ADT. They told us we could transfer service. Decided to go full-time in the RV. Try to transfer service and ADT offered the person that purchased our house instead of taking over our contract, free equipment that is already there mind you. A Visa gift card also. So that way they would get another contract out of it and 1300 out of us as well. This to me is underhanded and sheisty business. Beware of ADT and do not believe what you are told by them!!

ADT was a neighbor referral. The package I got from them included fire and security. Their services have been very good and they took care of everything.

I have had ADT for the last 2-3 years and have been totally satisfied with the service. I was most appreciative of the service when I was notified, before leaving work, that my electrical service had been interrupted. Had I not had ADT, I would not have known there was an urgent problem before reaching my home. As a result of my experience with ADT, my father has recently secured the service, as well.

Research showed ADT was one of the better opportunities so that's what I took. I've been with them for about three years. I wanted to do it good so we have the monitor at the back door wherein we push the little buttons, the sensors on each window on the main floor and on several windows upstairs that have access from a small deck that somebody could try and get in. Also, we have them on a sliding door, a side door, and a front door. And we have a camera on the outside facing the side door and a camera on the inside facing the door. We have our ATV and boat in the garage so we had our garage covered with it as well. The technicians have been nice and knowledgeable.

The service from ADT is good and I have no qualms about it. I purchased the alarm system and got a couple of keypads and the yard sign. Also, everything was good with the installation team and they were fine. But I've been shopping around to get a better price on different ones and they're all about the same. I like ADT but we're in our 80s now and I find it's a little expensive. Everyone is trying to save money and save a few bucks, especially when you're 80 years old and you're retired. If they could get me a deal on it, that would be good.

We had an ADT system installed in our home in February 2016. We thought it was doing its job until a couple of weeks ago when an agent from a competitor company dared us to allow his company to disconnect the ADT alarm system and see if the alarm center would call. It has been almost 2 weeks and nobody from ADT ever called, so we called ADT today and canceled our account.

It's interesting that most of the reviews are so great for this company. I just tried to cancel my service and was told the buyout would be almost $700 and that the contract I signed (which coincidentally wasn't given to me by the installers) is 39 months. The interesting thing is that I specifically asked not only the guy who sold me on ADT but the installers and the customer service representatives if this was a contract containing a cancellation charge or time requirement. Wouldn't you know, each representative said that it was month-to-month (of course). I suppose this is Capitalism at its finest!

High prices and long contracts. Also will not stop spamming! I'm a real estate sales person and as soon as we get a closing we get a bunch of emails from these bottom feeding scammer trying to rip off our clients with their system and contracts. Stay away from this old system, try the new, no-contract, smart alarm systems that are way better and cheaper.

The service package we purchased from ADT has a wireless key chain remote, motion detector inside the house and a digital keypad. We've used the system for years and the service has been very good. The installation team was professional, neatly dressed, and was done quickly. A couple of times, ADT called us especially when we had a false alarm to check and make sure we were okay, which is good. Overall, ADT is reliable and economical.

Attempted burglary at my home. May 27, 2017, ADT called my house and talked with the police officers who were present in my home. Several sliding doors were smashed yet ADT did not recognize a burglary had occurred. I was away.

When we signed up for ADT, our address was correct on the contract. However when we were out of town and there was an incident at our home, the police in Keyesport Il were notified rather than the police in Lebanon, Il, where we do live. I had to call the Lebanon police myself. I was transferred to several departments trying to get their mistake corrected, and was told the city had been corrected. I have called several times to report this and requested a paper document with the correct city be sent for me to sign.

My husband and I received an ad thru mail from ADT. The ad said $27.99 per month Home Security System with control panel, motion sensor & wireless remote. It includes Free system activation, 15 Free pre-wired Door or Window Sensors and Free $100 Visa gift card. My husband called the 1-800 number to get more info. He was told that a technician will come to our house and explain all the details and that an installation fee of $99 will be charged at once to "facilitate installation".

I was visited by ADT rep. And was told there would be no install charges and set up an appt. The guy that came advised of different options on my windows. Stated with either option monthly fee would be the same. But never said of one time fee which totals almost $1200.00. After I asked him to dill out the security certificate, he still failed to fill it out. He responded to my message after I reminded him for 2nd time. Said he would come back and fill it out. He never did. So I spoke to my original rep that had visited me. Said he would fix issue. He never did. So I had to place a 3rd call. After all that, they also failed to display the alarm sign in my yard and recognized they failed. Til now, they still have not. What bad, expensive and inconvenient service. I reporting them to the state.

ADT has exemplary customer care. I called to report an issue and they were here in less than 30 minutes. Wow!!! Our initial contact with ADT was a pleasure and the representative left a card with his direct phone number. They really care and are extremely professional!

Most people in our neighborhood have security services. I saw the signs so we wanted to get something and decided to call ADT. We’re backed up to what used to be a golf course and we've had two robberies before. So we thought we'll have a sign put up in the backyard too and they gave us one. Hopefully, it has helped to make anyone not come in. We also have motion sensors in our den. We had no problems with the installer. He was quick. Twice, we forgot to turn off the alarm and it went off. ADT called and were friendly and very businesslike. We just told them everything's fine. So far, we're very pleased with the service and our experience has been very good.

I would like to Thank ADT for following up with me regarding the frustrating experience I had with one of it's Agents. Melinda ** was assigned to follow up with me and she was professional, a good listener and genuinely wanted to help. She actually took the time to listen to the interaction b/t the Agent and I. She apologized and offered a solution. I am thankful that, the one bad experience I had with ADT did not sour my entire opinion of the company. What made the experience all the more exceptional, it that Melinda promised that she would pass on the appropriate feedback to the agent's Manager so that she could receive the retraining that she needed. Thank you Melinda and ADT.

I have called ADT 4 times because of their PULSE app to help monitor my home when I am away. The reason for the call is because the app is not working. Their reason for the APP not working was because the PULSE app was deleted from my account. This deletion was done without my consent and I received no notification this was the case. When I asked for it to be reinstated, they said they had to research why it was deleted first. And then I was put on hold. Each time, the phone calls result in being on hold for 30+ minute with no resolution. Last night I spoke to a supervisor and she told me she would research it, but it's been close to 24 hours since I spoke with her with no call or answer to my question. I'm very frustrated and dissatisfied with this service and with the response of ADT in this matter.

We have had ADT for about 2 years now, and it has never fully worked. We are supposed to have an alarm chime on every door but the back door never had one and the sensor has never worked either. There have been times I let our dog out the back door while the system was armed, and it never set anything off. There has also been several other times when we would get home from work and the alarm would be going off and we, nor the police, have ever been notified (not to mention there is no telling how long our poor dog has had to listen to it).

We got ADT's alarm system and we have the camera. I'm very satisfied with their services. Their sales representatives have always been good. I also have no complaints with their installation team.

We had a positive experience with the sales rep from ADT. He set us up and we were happy with what he did for us. We ended up getting the service package with a camera, sensors, doors and windows. Our system has occasional glitches but they seem to straighten themselves out. We'd recommend ADT and we would go with them again.

I'm very satisfied with ADT. The interactions with the installation team were wonderful. If I've set my alarm off accidentally, ADT reps have always responded quickly.

Happy to be back with ADT. Only have had one problem and still we have not gotten an answer as to WHY it happened. May 9 our alarm went off approx 2:10 pm and we were not able to shut if off. We called and spoke to several people and no one was able to help us. For 40 minutes this alarm was blaring and we had a difficult time hearing anybody or anything. I was asking if they could send someone to check out the system as to WHY it went off to begin with. We were both home and it just went off. Still to this day I am wondering what caused this? Well we know it works, but I was actually shocked that NO ONE showed up: police, fire, just really don't understand. First time this has ever happened and I pray it doesn't take a spell like this again UNLESS we are needing it! Thanks!

ADP's service is wonderful, they help me out. Overall, I'm very pleased with them. The sales rep was friendly and don't pressure you to buy and they also have a fast installation team. Keep up the great work.

I do not normally publicly do this but since their corporate office hides behind their webpage and can't be found to contact I am posting this here. I would encourage anyone considering ADT to use something else. They are like car salesmen. The sales team will be all great and professional. Promise you the moon. Then when there is an issue, you are on your own. They cut off our service in our current residence without authorization when we had service installed at a new location. Even after explaining repeatedly to the relocation specialist that we did not want the service discontinued at the current residence. They cut off the service at the current residence anyway.

I was with Brinks before then they were taken over by ADT. So far, I'm very pleased with the service that ADT provides and it’s a good company to secure by securing our home. Their people are very quick about answering responses and as soon as the alarm goes off, they call right way. When we had an alarm that went off, the ADT representative talked through the procedures and made sure that we're not going to call the emergency response for it because it was just an incident where I forgot my coat.

I want to let everyone know what ADT has done. I canceled my contract, that I already had for 3 years, back in November of 2015. Unbeknownst to me, they were taking monthly payments from one of several checking accounts I have. But not for one account, for TWO! When I learned of this, I contacted ADT. After getting the runaround for a few months. Being told "yes we see a cancellation back in 2015" to "there was no cancellation". At the end of the day, they admitted fault to ONE account. I'm getting a refund for that. But for the other account, they're keeping 1 1/2 years of payments. Why? "It's an early cancellation fee". The original contract was in 2012 and canceled in 2015. By my math, that's 3 years. But they say that once you move your services, the contract starts all over again for another 3 years. I wasn't told this either. Be careful when you deal with these people. They can't keep their story straight and rip you off... big time!! STAY AWAY!

I had Brinks before and it was bought out by another company. Eventually, ADT bought out that other company as well. And so, I've had ADT since. I've been getting the same service as before except this time I've been getting more emails. Thus far, what I've been doing is paying a fee. I have had a couple of trips on my side and gotten some phone calls as well. While I appreciate the phone calls, I wish their service could do something a little different. If the price is going to go up, I'm not interested in the system.

On 4/30/2017, I called someone at (I thought) ADT to get a quote on home security for my new house and had received a flyer from ADT. It turned out to be a subcontractor named Protect Your Home and I asked A LOT of questions before deciding to schedule installation. I asked if I could charge the installation fee to my credit card, but the monthly fee to my debit card. The woman said yes. I asked when they charged the installation fee. She said not until after installation. She told me I was eligible for $850 worth of free equipment and that my credit score qualified me for a $27.99 per month rate. She even told me that I'd get my installation fee refunded via a $100 gift card "right after installation."

Our recent installation with ADT was very convenient, the staff and customer service was very friendly and helpful. Joshua our home installer was very good at explaining the whole details of the work. Thank you ADT for making our home experience feeling safe.

I recently signed up for an ADT home security system and had it installed by Safe Haven Security, first they were not straightforward about the pricing, they told me and it's reflected in the contract that so would pay monthly installments of $53.99, however, I am actually being charged $57.77 per month because of fees they neglected to mention. They are also not delivering on the service that I signed up for. The service is dependent on cellular towers and apparently, the cell tower near my home is degraded. It often stops communicating with ADT and chimes frequently about system problems. Then to top it off, when these problems happen you don't get a call from a real person. You get a call several minutes later from the automated system to let you know the system is having issues and the message tells you to reset it (but it tells you to call them back for assistance). No one has told me how to reset the system either.

Good evening to all. Yes I would recommend ADT to family and friends. I have really enjoyed having the extra security it has provided me whether I'm home or away from home. ADT lets me know if someone is opening my doors, or if someone is trying to get in. It gives you a peace of mind. Thank you.

Horrible customer service and horrible system. Definitely would not use this company. They may be the most sold systems but how many people keep them when the contract is up? I asked to cancel my service one month after having it installed due to problems. They asked for me to keep it and give it a try. I have, but there are still problems and I am not confident in the product. They say that it is a 6-month full refund. We will have to see if they honor it.

I was just so happy to meet your great techs, Ryan and Christopher **. I did not get Ryan's last name but you probably know the specifics. Let me tell you, the boys came in and took their shoes off! RESPECT. What can I say. I was so impressed with the two of them. They were friendly, funny, we had such fun conversations. Their people skills are impressive. Most installations are awkward but these guys are just wonderful. Even when I had to download my ADT APP Ryan was patient and helped me get it and explained how to arm and disarm... The box. I am 63yo with minimal computer and cell phone skills. My 30yo daughter was visiting and she had nothing but good things to say about how they conducted themselves. Ryan was training Christopher and he is a great teacher.

The representative was very professional and carefully examined our home for security needs. He fully explained what he had available and what he would recommend for our needs (the ones we had expressed during the house tour). He also apprised us of the price of everything and we settled on what we wanted to have installed. He spent a short time to put everything in place and cleaned up after himself when finished. He then went over everything again with us and made sure we would comfortable using the system. Overall, it was a very good experience and we are quite pleased with what we have put in place.

Associate was very helpful and understanding!! The situation of a vehicle running into our home was quite traumatic at best!! We need to have the system checked to see if it was repairable or needed replacing for the insurance company!! We thank you for your great service!!

We have the alarm and fire system. The installation team came out on time and did the job. The sales reps were friendly and helpful. We're satisfied and happy with our ADT services.

We started with Brinks which got bought out by ADT. That's how we transitioned over and it went very well. ADT has been very good and we're happy with them. A couple of times, the alarm went off because we didn't set it correctly or someone forgot it was on and opened the door. The reps called us right away and they're always very polite and professional. They also wanted to verify that we were who we were claiming to be which we appreciate and they were all business which is what we want. Also, we had a battery go out and they were well-practiced in helping us get that resolved. When we called it in, they took care of it right away. They're very pro-active and we appreciate them.

Adding additional property for existing account. 30 min on the phone and I got nowhere. They spent less time installing my system a year ago. It's an excellent system and I wanted to add the garage area and got the third degree. Then they wanted my credit card number immediately. I have an existing account that is paid in full on time every month. REALLY?!?! This is how a good customer is treated. Just show up with equipment and do your thing! Why is this SO hard??? #infuriated.

Customer Service is great and the couple times we have had the false alarms they have responded quickly and it makes me feel more at ease honestly... That is the only thing keeping me with them since the price is higher than the competition.

I have, fortunately, never had many problems at my house. The only 2 times were my 95 yr old father couldn't see the code & didn't enter it right. The cops were there, but left before I got there. I really appreciate knowing they are watching.

I’ve been a long time customer of ADT and I’ve been perfectly satisfied with the service that I have received. It was by default that I got to ADT. Initially, I was with Rollins, a company that ADT bought out. Once ADT took over Rollins, the service I got early on was very satisfactory, so I had no reason to consider going with somebody else. Some of the Rollins people also went to ADT so some of the names were still familiar when you call the office and schedule an appointment. Two of my very good friends also work for ADT here in San Antonio. That was nice because it gave me a remote connection with ADT.

I purchased a service package from ADT which included monthly monitoring and a smoke detector. My interactions with ADT's sales representative have been favorable in terms of clarity and understanding their services. However, when the price range is going to change, I didn't feel like I was notified early enough to clearly understand the rise in monthly installments. Nevertheless, that was immediately taken care of and corrected once I called. And so, I'm very satisfied with my experience with ADT.

Do not use this company if you value not having billing issues. I've used them for 4 years with billing issue after issue. Finally switched to Northstar last week. Today ADT tried to charge another quarterly fee to my account even though they have the cancellation on record. Apparently they think I should keep paying them for an extra month. HAHAHA NO. The CS lady was completely unhelpful and rude on the phone.

I just do not understand the payments, and I never receive my gift card rebate. (I think I have to wait). But the alarm system no need comment. ADT is the best system on the market. Everything works perfect. I use my phone for control is perfect. In the first day I mistakenly push the wrong bottom and the AMBULANCE coming in less than 5 minutes... Unbelievable!!! 10 plus for ADT.

Representative and installer were excellent in addressing the needs that we have in the rental house. They were informative and helpful in our decision to stay an ADT customer instead of skipping until we buy a home. They were helpful on deciding which sensors we needed to have the best coverage.

I'm very pleased with this service. I would recommend ADT to friends and family. The technician was very nice and helpful. ADT helps give me peace of mind knowing that we are safer inside our home and when we are away. Can't put a price on your family's safety.

4AM today, beeped like crazy. No idea what it was. Thought it was a weather warning since we had tornadoes in the area yesterday. Didn't know if we should call police. Tried to call ADT to see what to do. Took several minutes to navigate the phone tree. Finally got on hold for next available person and was cut off. Had to call back again. Finally got someone who said it could be the battery. Said they were only good for about 5 years. Only had the system for 2 years so didn't think that could be it. Went to basement to check it and it was the battery. Went to CVS, Walgreens, Walmart and no one had this CR123A battery. ADT mailing me some but that will take 5-7 days. Wondering if the beeping will start again if we don't find another battery. Not sure why there would be such a shortage of this size battery. Very frustrating.

I'm a customer of ADT for over 15 years and I having the worse experience of my life. My nightmare start in (March last year 2016) with a false alarm that the dispatcher sent the police to my house, even when I said not to do it. That false alarm created a $216.00 bill from the City of LA Police Department. When I contacted ADT they said that they will send me an email with the authorization of refund the money. That never happened and that cause my alarm permit to be suspended.

Was contacted via phone notifying of a potential problem at my home. I was contacted on all of the noted phone numbers and police service was dispatched accordingly. They were prompt and confident in handling the issue. Waited until I was satisfied with the end result.

Whenever there is an alarm that goes off, I get the automated report that comes online. When I initially bought the house, I talked to their customer service representative and they provided answers I needed. The technicians came to refit the monitors when I put in a door. They didn’t take that long and the service was great. The interaction with customer service and the system have been fantastic and I haven’t had any issues.

I am sick of ADT ads that fill my inbox, over and over. I have never asked for anything from them. They pay spammers money if someone clicks or buys from a spam message. ADT is now on my list of companies I will NEVER do business with...

In February of 2017 an installation technician was dispatched to my residence. He did not complete the installation as promised, numerous appointments have been made but no one shows up during the period of time agreed. ADT refers issue to their independent contractor, Defenders who still have not completed my installation as of 3/23/2017. And they are billing me without an operational system in place. When I request to speak to a manager they keep me on the phone for hours. My original customer number they claim is invalid and I have to give them my full name and phone number. Bad customer service.

We have had a very good experience with ADT. The system works well and the ADT phone service helpers have solved any problems (dead sensor batteries). One sensor failed the first month or so and was promptly replaced. When a battery failed after five years, I was guided through the replacement process.

They are so quick to call if we accidentally don't shut the door good or somehow accidentally set the alarm off... I know that they will be awesome if, GOD forbid, a real emergency should happen. I have confidence that in our absence or if we are home, our home and/or we will be protected.

ADT has provide for me and my family a great service in the 2 yrs we have been clients. We have never have had any issue with the system or with the service. I would recommend and I do recommend ADT to my family and friends always.

Before I was signed up, the sale person was so nice and installation is free, free service call and service. Then later I have to pay some of the installation fee, they also secretly increase monthly fee. I had problem once and they said they need charge trip fee each time they came over. I hardly use the system since then, but I cannot cancel it because of the agreement. They said they will send me a certificate for insurance, they never send it to me.

ADT is always there! I just don't understand why they don't install a flashing light for people like me who is hearing impaired. I set my alarm for say while I am sleeping and sometimes forget that it is armed... Then I go outside and the alarm is going off and the Penn Hills Police come and the I get charged a fee by the Penn Hills municipality for a false alarm. I am paying ADT for an alarm that I can't hear because of my hearing disability! ADT don't care about people with hearing disabilities!!! Been a customer for almost 5 years now!

Alarm didn't reset - not the fault of the system. ADT provides great service. Getting use to new system and you must disarm the system before opening even the garage door to the side of the garage but that's good added security for my wife.

I love ADT. I have a sense of security knowing that they are protecting my family and home when I'm away. I choose ADT because they have a long history of providing families with a sense of security. You cannot put a price on peace of mind. I trust ADT with my family and that's why I have chosen them as my home security provider.

I have been a customer of ADT since 2015. My father who is a senior citizen has been pressed by ADT to have the security system installed at my parent's new residence. Also, they put a collections on my separate account and will not stop the collections process until I make my father install the burglary alarm in their new home. We both have the same first and last name and lived at different times at the same residence.

We appreciate knowing that you are there for us. Yes, I have had to ask for help a few times. We don't feel safe going to bed until our system is set up for the night. Being able to sleep easily helps us.

Where is my message so I will start over. Other than the call taker not seeing we had a CO monitor and wanting to argue about it, we have had excellent on site tech support. In fact an error set up was corrected to which we knew nothing about. I was pleased with the tech taking time to show me how to add and delete passwords for the wall monitor. ONE BIG COMMENT: HELP is needed with the instructions. THEY ARE WAY TOO COMPLICATED and need simplified. I like a log rhythm that gives a flow, if this then yes or no and move along step by step.

I was able to understand how to use the system very easily. My only comment is that the glass break alarm is very sensitive and goes off when I close my washer and dryer doors too hard, or else everything is great and gives me a peace of mind that I am completely safe in the house.

The technician was extremely knowledgeable and helpful in his recommendations for our installation. He made sure to fully instruct us at each and every monitor installation. At the end, he made sure we knew how to work the control box and our hand-held monitors. Having ADT definitely makes a huge difference in our attitude to be safe at home whether in residence or away.

First off, ADT is way overpriced. If you are not careful, they will automatically renew your contract and getting out of it can be problematic. When the system was originally installed, the installer did not take care to make certain the motion sensor was not pointed at a heat source. Every time the heat went on, the alarm went off. It was aggravating at first, but once I discovered the problem, they did fix it quickly.

I've had ADT for over 22 years. I've moved three times in those years and each time had another alarm system installed. We seniors and I wouldn't feel safe without it. What a small price to pay for peace of mind. Have recommended it to family and friends and one business.

I like ADT. Very reliable. I have had them before they were ADT. Had them for at least 15 years, maybe more. The only thing I don't like, is that they raise your monthly rates almost every year. I don't think that is fair to long time customers.

The young lady that called me when my alarm accidentally went off was so very nice and professional when she called me. She was helpful and very pleasant and asked all the questions she was supposed to ask me. This company has awesome people with great skills.

We are very satisfied with ADT and its customer service. We have been loyal to ADT and will continue to do so. Highly recommended. Yes, we would recommend ADT to our friends. We have several false alarm incidents because my son(s) have autism. ADT customer service is very understanding, helpful and reliable. We will continue to do business with ADT. We don't have any complaints with ADT, thus far. Thank you, ADT!

I feel safe all the time now that I know how to set the alarm at night. I also have two small dogs that run in and out of the house in the evening with the alarm on and it does not even go off! This is a great system!

I can now sleep at night and leave the house unattended without worry about break ins. The installation was pretty quick and clean. The person that did the work was very informative and polite. And the price is right for the security it provides.

We already had ADT for a while and everybody was very nice and good. The technician was nice, pleasant and he knew what he was doing. So far, it's been very good and we’re happy with it. I’d recommend it.

My experience with ADT for my home security needs has been great. From first inquiring with the customer service representative on the phone to the installation, I am very pleased. The technician was friendly and knowledgeable. I enjoy the benefit of ADT Pulse.

We have had very good service from ADT since installing it in our home. I have called them and they are very good at coming very soon for any problem that you may have. We have added some different connections since installing it and they have worked GREAT. We would recommend them to our friends very highly.

We are extremely pleased with the installation of our security system. ADT is professional and competent. Pricing is awesome and the equipment is state of the art. We are confident when leaving our home that our possessions are safe. We are also protected against fire and carbon monoxide when we are home.

I would say that my initial experience with ADT during a transfer of service was very difficult. I even took off work early to meet the technician only to find out that my appointment had not been scheduled. However, after a few phone calls I found a wonderful manager that was able to get my install service scheduled for the next day since I was leaving to go out of the country. Thanks ADT.

The fella on the phone, Steve, was very helpful and friendly when I first called ADT. I'm not a very patient person when it comes to calling utility companies regarding service, but this phone call was one of the pleasant ones. They answered any and all questions and had me set up nicely. As for the installer, he was just as nice of a guy as the others. He was very professional and conducted his business efficiently. I did pay a little more at installation due to getting the "aesthetically pleasing" door sensors. Not that big of a deal, but I thought I was already getting top of the line, when in fact I was getting second best.

I have had ADT for quite a few years. In that time I have never had a problem that wasn't immediately addressed. The one time a service person came out, the problem was resolved in no time. I highly recommend ADT.

I am very pleased with my ADT service. It gives me comfort when I am working night shift that my wife and kids are safe. Also being able use ADT pulse to see when my sensors are triggered and my camera to see if there is any activity outside my door it's pointed at. The only downfall is I feel the price is a little high.

I feel safe with ADT. When some home invaders tore off my back door, the alarm scared the intruders off before they could even enter. Unlike my neighbors, nothing of mine was taken. It doesn't get much better than that!

It's an exceptional security system, including surveillance camera. I install the system in my Beach House in Santa Isabel PR. Due the service and the quality of the equipment, I install additional system on my main House in Carolina PR.

We have peace of mind since ADT is protecting our home. The system is very easy to use and we feel so protected both when home and away. Before ADT we had experienced several attempted break-ins as well as one robbery where our guns were taken. Since ADT no break-ins just peace.

This company has been around for years. I decided to upgrade my system. A rep walked me through the process explaining the enhancements and how they worked. Also, the tech did not leave until the system was fully functional.

I had to phone ADT to cancel My monitoring service. I am moving at the end of June so I wanted to be sure to let them know. Honestly they couldn't have been nicer. Helpful, knowledgeable, pleasant to speak with. I would totally recommend ADT to anyone who asked.

I've surprisingly been very disappointed with my ADT system. It doesn't work at all like I thought it would and when I called, because I thought my system was broken, they said that was how it was supposed to work. The customer service isn't great either. I get a lot of attitude on the phone whenever I call. Just all around disappointed. Especially for the price!

Whenever there is a problem they are immediately calling me on the phone to make sure I am ok. There were a few times when I by accident opened one of alarmed doors and almost immediately my phone was ringing. There was one time when there was smoke from a pie baking in my oven that was spilling juice into oven.

I am very pleased with my ADT service in SC. I have chosen to use this service for a peace of mind for the vacation home we have purchased. We live 12 hrs away and I decided it would be a good idea to have a home security put in so we would be at ease. So far so good and no issues!

I am happy with the experience. However I do not understand why I am paying more than my friends who monitors talks and mines do not. I would appreciate if my account would be reviewed since I am considering other security companies. I would like to continue with ADT, but if other companies are offering me more for less money I will be considering them.

I put this service in my house over 4 years ago. They installed it and it works fine. We had a few kinks with our 3 garage doors when we first started, but in the last 4 years, I have only called them once for information. Besides an increase in my bill, I have received an e-mail now and then, but other than that nothing. If I have to upgrade any equipment, no one has notified me. It's working fine, and I have had no problems, so I have no complaints. We set the alarm every day with no issues.

We received an email after I complained that when I needed to use my ADT Pulse, I could not connect to the site. Well, ADT contacted me and credited my bill for the entire month. I cannot thank them enough... Now that is customer service and how long standing customers should be handled. All is good... LOVE the new updated PULSE app. It is full screen now and you can zoom in!

This is a wonderful company to deal with. They are most helpful when you have a question and respond immediately if there is an alarm or a problem. We have such peace of mind with ADT monitoring our security system, far, far improved over those we have used in the past.

I am not happy with MY service and I want out of my contract. The company that did my installation is a 3rd party contractor and I feel they do not represent ADT values or commitment. The system was not thoroughly explained. I do not feel safe in my home. I was better off without this system. The installer did what he wanted to do and not WHAT I wanted as a customer. WHAT I am not happy with 1. I don't have a keypad upstairs 2. I cannot monitor movement downstairs 3. Windows don't have sensors. The installer says I can use my phone. EVERYBODY don't use their phones all of the time and for EVERYTHING! If you are going to send the same installer I will NOT open my door. This is discrimination against women and ** folks.

After our house installed ADT alarm system. We feel more secure and peaceful in our heart. We can sleep more better than before. We can invite friends and relatives to enjoy party and dinners in our house. We can enjoy conversation and fun in our house with no stress!

ADT is the Best Well Known Protection System you can buy! Protect it too by installing Dead Bolts. Log in once in a while have a look at the house. Visit the house and unarm and again arm the system. No more worries about the House!

I am very pleased with ADT security in my home. I was pleased from beginning with the respectful and courtesy rep who installed it. It is very easy to use. My family feels safe thanks to ADT. I would highly recommend this company to others due to the professional and caring attitude of all I have worked with.

We are very pleased with our service with ADT. We can leave home and know that we are protected while we are away. The service is great. We have had this service for a number of years. We recommend this service to everyone we know.

Accidentally the door opened and siren was on. Quickly reset the alarm. Got a call and explained to the operator. Thanks for prompt action and very courteous operator. Explained the situation and gave the password. All back to normal.

We received a call on our landline in the middle of the night. I did not pick up to answer. The ADT agent was persistent that she called me on my cell phone. And it shows ADT so I answered. She said the alarm is showing a window was open. Thanks ADT. My sister was by herself and I set the alarm. She opened a window not realizing the alarm was set. Someone called and SSF police came. Thanks ADT.

I had a hard time with your billing department. For one week and half they would call me regarding my balance. I told them that I already talk to someone and told her we talk about three payment. I already sent my second payment and every day they would call and leave a message about my account. I got sick and tired I just gave them my credit card and paid off the last payment.

After 2 years of my ADT contract, I had to move but I moved into a friend's house while awaiting my own. ADT billed me $1000 because I didn't have anywhere to move the contract service. I am disappointed that ADT wasn't understanding on holding/waiting for me to get a place to live. I was never late, I offered to return all equipment, and didn't discuss ADT service error (I requested full camera service and received motion sensor cameras). Don't agree to any ADT contracts. I served 2 years, I paid for 2 years and ADT thanked me by billing me $1000 for canceling my service. DO NOT AGREE OR START ANY CONTRACT WITH ADT.

Customer for 10 years. I pay over $1000 a year. I have a lot of problems all the time with my system, false alarms being one of them. I've had police coming to house for false alarms and friends being woken up late or early in am. Most of the techs that have come here have real bad attitudes. Cameras are not that clear, and whole system is very complicated for an elder person to figure out.

Our system has never had any problems, for example, no false alarms, no downtime and no repairs, and replacing the battery occasionally was easy and hassle free. We also have never had any problems with billing, which is done automatically.

The Technician, an Introvert, did a great job with the technical aspects of the Installation. I was disappointment with his lack of customer relation skills. He did not seem too concerned about our ability to correctly understand/operate the Key Fob Alarm Device. The Technician worked quickly and silently during the job but offered limited Customer Interaction with myself or my spouse during the installation. I would have preferred to have had a Technician who would have been more interactive with us, and more committed to providing adequate training information to us on the Alarm Key Fob Device. The Technician's priority seemed to rapidly complete the job; avoid contact with myself or my Spouse, and meet all Management Performance Quotas (which he may have achieved!).

I have been very happy with ADT. I recommend them to everyone who asks because of their professionalism and quality of service. We have had a piece of mind ever since we had the system installed. The ADT agents and installers have been great to work with and very friendly. Thank you.

As always ADT was excellent. You guys are always on top of it. I have recommended ADT to everyone I know. I feel as safe as possible. You would be very proud of your workforce. Thank you very much for the good service. I think the cost is reasonable for the security I get.

We value our ADT service and feel safe that we have it. We were broken into and lost quite a bit of valuable items. The police were of no help. We now feel safe with our ADT. We do have someone who house sits when we are gone but we had one before and still got robbed. ADT helps our peace of mind. It is great.

I have had my alarm go off twice and once ADT actually called. The other time they didn't and neither time did the police show up. I thought if I didn't answer the phone the police were suppose to show up but my mom and sister respond faster and more than ADT. I see no point in me having the system if someone can still break in since ADT doesn't do their job.

I am very pleased with my ADT service. In fact, I received a call a week ago from ADT that my alarm was going off. I had workers at my house and they had opened a door with my system on! I would definitely recommend it to my friends and I have! I feel safe and I know ADT is watching out for me! Thank you!

Last Tuesday - May 16 - at 02:25 am I was awaken by a call from an ADT woman to inform me that some "link" with my alarm system had failed!!! I was startled - surprised, upset and p....ed - by the call that I only reacted to hang up and kept my mouth shut. What kind of service is that? Is that woman (I believe the call came from your Jacksonville office) out of her mind? What's wrong with her? Calling a customer with such a trivial issue and, furthermore, asking if I was willing to try and solve the problem on the phone with her??? Really bad. The "no link" issue was solved with Jonathan the following morning and reported the incident to his manager.

I have had ADT for the last 12 years and have only had good service. They are always there when I need them and alert me when there were problems noted on my system. I appreciate knowing that they are always there.

In just the short time that we have had our security system, the level of safety that I feel when I leave home or go to bed at night has increased beyond measure -All thanks to ADT! Thank you ADT for the peace of mind that you have installed in our home.

When we have accidentally set off the alarm. We immediately receive a response. They have always been polite. If I call, my questions are answered with courtesy and knowledge. I am pleased with the service. I would recommend ADT to anyone looking for home security.

Great service from ADT. Alarm went off and I was not even aware at the time, as I was in a different floor, but ADT call me and calmly guide me and stay with me during my tour around the house checking up for any potential problems. Couldn't find any issues, but the service and support were great.

The service representative that went over the house to update my system was excellent. I will definitely recommend this company if there were more technician like him. He was super friendly and very helpful on the products on updated. I will continue have my service with this company.

I am very pleased with my ADT. I would recommend it to family and friends. I like when you call the customer service is great and ready, willing and able to assist you with your needs. I looked forward to many years with great service.

Have been pleased with the service and level of security with ADT since 2007. While my wife and I are very fortunate to live in a safe community it's made us feel very secure the few times our alarm has been set off and the quick response time from ADT. Compared to security systems of some friends and family we know we made the right choice to go with ADT!

We've had an ADT system in our home for a couple of years. Like any new custom installation with unique requirements, there were a few small things that had to be worked out, but the tech support has been timely and effective every time and things have been working flawlessly for many months now. It's great to know that when we arm the system at bedtime or leaving the house that ADT will be keeping an eye on things for us. The service is efficient and thorough for the price. We're glad to have ADT on our side.

The explanation of the program was easy to understand. Also, the installation was done quickly and expertly. I would recommend ADT to friends. I am waiting for the new inside door to be installed and will contact ADT when it has been. I will call ADT to re-install the sensors on the new door.

A person opened the door when the alarm was set, sending the alarm off. The alarm was cleared in a timely manner, therefore, no policeman was called. ADT responded in a very timely manner explaining why the incident did not require a call to the police department. With this kind of action from ADT, it makes me feel real safe knowing that ADT is actually watching my home.

I am happy with the security of ADT because I feel safe all the time without any worries. In addition the agents and the technicians are very kind and they are all the time ready to resolve any problem or doubt. Thanks!

I feel very secure with ADT and on the few times I have had to speak with a representative (for example, new door installation, and how do we handle the sensors, etc.) they have been very helpful. My system was in place when I bought the house, and never have I ever considered being without it.

We have been very grateful for the last two years having ADT in our lives. We had a situation and then we contacted ADT and we feel so much more secure. Whenever we have a question, they are so wonderfully pleasant to talk to and to figure out everything. Someday soon we would like to give an "ADT contract" to our daughter, son-in-law & children.... Big thank you!!!

We love ADT and feel secure knowing that they respond to our needs and any alarms, even if they were accidentally triggered. Response time is excellent and if we need service, they are prompt and courteous. The equipment and technology is up to date and works well.

ADT is the most reliable system I know. I had two different alarms before this one, there is no comparison. It's WONDERFUL!!! When I call I always get excellent service. I know I couldn't find any alarm company that would serve me better than ADT.

We installed ADT in the early 2000's for peace of mind, especially when we travel. Fortunately, every alarm that has occurred has been due to our error. We appreciate the quick response time. It's very reassuring to know ADT is working for us.

I have not had any problems with my service. The contract is fair and the price is affordable. My only complaint is the lack of communication. I wish there was a monthly newsletter or notifications of some sort. I forget I have a contract until there's a bill due.

How do I think about ADT? Well, I think it's a very reliable organization. I do not remember exactly the time we are with them, but it's like 10 years. They act very fast. Thank God I've never had any emergency, but there was an event where I really liked what they did, and it was once, the battery of my Fire alarm stopped working, I had not noticed and they were the ones that told me!! I do not want to change this service ever. I recommend 100%.

We called for a repair due to the alarm for door entry going off in the middle of the night after being set. A repair person was to come on Saturday. He/she never showed. We called. A man said it was to be a phone repair and to just shut the door alarm off. We did. The alarm still went off at the other box. We called. Now the triangle was showing on both boxes. They would send someone on Tuesday. We said that would not work scheduling wise. They said OK Wednesday. We got a confirmation for Tuesday ca. We called back, not Tuesday, Wednesday. No problem. Tuesday the man arrives. Our plans are upset. He says he fixed the problem. Triangle still lit on both boxes.

Wouldn't have any other system. ADT is the best. Never a problem. I recommend my friend to get ADT. Everyone that I have spoken to have always been extremely helpful. Prices are the best. System is very easy to use and understand. I highly recommend ADT .

I have had ADT for years and am very happy with the quick response they provide. My teenage daughters have set it off before and before they put in the code, ADT was calling to make sure we were okay. I definitely feel safer knowing I have ADT. Thank you :)

The first year was not good but since then service and functionality of the system has improved. It took too many service calls and complaints to get them to replace the defective door lock. I had to deal with the defective lock for about a year before they would finally replace it. It has worked well since they finally replaced the lock.

Prompt and timely service and responsive to smoke alarm detection and alarm detection. Would recommend ADT for your security needs. Customer service when alarms set off is prompt and courteous and a real live person rather than a recorded teleprompt message.

Whenever I walk in the door and don't get my code entered quickly enough, my cell phone goes off immediately! :) So far, so good!! I would definitely recommend this to a friend. ADT provides an excellent service! Thank you very much!