ADT Reviews

The Installation went well. The technician was nice and informative. I didn't like that we were told one thing on the phone and something different in person. The offer wasn't as great considering we've been customers over a decade. Then after Installation we received a mail offer way better with what we really wanted for the same price but at the time we weren't offered this great deal, so we feel cheated and unappreciated.

Apparently I have two accounts and I cannot turn service to a house I no longer own off. I have called customer service and they were no help at all. The original salesman said he would take care of it but hasn’t.

Today has been my third day waiting for ADT to fix a problem with my system connecting to the cellular towers so my alarm can stop chirping. The appointment was for this morning 8-12. Just received a text that the appointment has been moved 12-5. No phone call. No request if I was available to change the appointment time. Just a text. I called the loyalty department and they are nice enough and sympathetic but they cannot get the technician to come 8-12 as originally agreed.

Bobby did a great job! Hope he will be back soon to put in my doorbell cameras! Couldn’t put them in when he was here because my WiFi wasn’t strong enough. Did an excellent job on putting the other things in. He was very nice and explained everything! Was very businesslike! Thank you for sending him!

Great service in person and most of the time on the phone. My biggest and and maybe only complaint are the new panels. These digital panels don't seem to work right every time. I try to wake the screen and now have armed my system or the screen doesn't turn on the first four tries. The door chime is obnoxious and too loud as well with no option for a simple ding or chirp like the older panels. Give me a good old panel any time over this digital one.

This company had my mom sign a 36 month contract she can't get out of unfairly. The process was done through a tablet in person where she just initialed everything. The person that went to her home told her that she could cancel within 6 months, but it was actually 3 days. She called the company before the 3 days expired because she couldn't access her contract (sent through email) but she had already been charged for the service. The file containing the contract apparently expires, which obviously makes it hard to read. However, she WAS able to read that the time to cancel was 3 days and she contacted the company before this time limit. She talked to a representative and told him she needed to cancel, she also sent an email.

I was so impressed with the customer service received from my sales team, my technician. I received a lot of personal knowledge about my equipment, how my security system benefits my life. Without this knowledge, I would have still been searching and being left in the dark. Customer service is so important, when you're not a technician or work in the business of security. So I thank my, sales team and my technician for making me safer.

The salesman was knowledgeable and understanding of my needs. The installer was thorough, clean and explained all he was doing. He left no unsightly wires and cleaned his mess up. Even my detached shop was just as I’d left it. He explained all the bells and whistles so even I could understand it. Great job overall. And I have full peace of mind with the results.

I have really liked my new ADT security system. I feel much safer when I am home and when I am away. I love the smart phone feature very much. And that I can have a couple other users like family members who come to stay with me. I have not set it off accidently nor had it activate in any way so can't comment on the response time, etc. Thank you.

Your service technician was very efficient in checking out the system. He performed an upgrade, and tested all the contacts. It didn’t take long, and he was on his way. Now if ADT would give the same benefits to existing customers that they offer to new customers that would be terrific.

The problem was that no connection to one area of home. The Tech rep was able to diagnose the problem and correct and explain how the connection works. He was on time, explained what needed to be completed and made sure all was working properly.

The service was good, no problem with the person who installed my system. However after requesting my system to not go through the "testing" phase. Someone came in my backyard and broke my window, alarm never went off I've been trying to contact them but to no response. I will be moving forward with pressing charges.

Installer was great. This young man was the best! He explained everything as he went along. If I had a complaint it would be that I would have liked more written instructions. At 73, I find that it take me longer to learn things. Luckily I had my nephew there to help me.

Our tech was great. He knew his information. He was very open and quick. He made sure my sensors was put in the right spot to capture the most movement. The Job was not messy, he cleaned up after himself and tested the product with me.

Very good service very professional service. Took good care of me and my home. Beware authorized dealers. They don’t show the same care or knowledge. Tech arrived on time had a professional vehicle talked through everything so I knew exactly what I was getting.

Very good service, knowledge, explaining the equipment sharing their product, on time clean up, very professional look, clean Gentleman. Took time to install right. Ask if we had any concerns. Big smile left literature on product and services, I would be happy to share with family & friends.

Love ADT service. But after moving my alarm to my new house I had nothing but billing problems for weeks on end. Overbilling double charges and bills for my disconnected alarm at my old residence. Also they promised me additional sensors and motions at my new residence and then wanted to charge me for them once they started the installation. Unbelievable aggravation they caused me and phone call after phone call to get it straightened out.

I thought the installation of the system was done extremely professionally. It was installed properly, exactly as I requested. We were also trained to use the system completely. So far the system is working properly and as advertised. I would recommend this system to anyone.

Our sales rep, Kevin ** did not design our system properly and did not take into account how close the panels had to be from the outlets. We had to have several service calls to correct his errors. Two service reps, Hugh and Frank were excellent and fixed everything. Kevin was mostly non responsive to our concerns. The installer had concerns about his design and we had to wait 2 hours for him to come over to discuss everything with the installer.

I was getting notification that I was running out of video storage 2 weeks before the first of the month. I called ADT and was treated with great respect and concern for my concern. Within moments, the issue was resolved and ADT made sure I was happy with the outcome. What a GREAT team!

Had a camera go offline and needed service. They called and wanted to come early (which is great but I couldn't make it). Cody came out and had it up and running in no time!! Excellent communication and service!! Thank you to everyone involved!!!!

I regret the day I received equipment from ADT. Originally I just wanted a quote. Next thing I know I’m paying $1400! for supplies that was supposed to be free. I find it odd how ADT will call nonstop to get you on their services but when need help because of their faulty equipment, you get the run around for three hours. To get out of a contract you have to pay 75% of the rest of your contract. Please do not go with this company. How can they promise you protection 24/7 when they have faulty equipment? I lost complete trust and ADT AND REGRET THE DAY THEY CAME INTO MY HOME

ADT offered an upgraded system at no charge, along with two month’s credit for service. I appreciate that the rep I spoke to did all she could and exhausted every option.

I am in the process of buying a home. I received a phone call wanting to sell me a security system through ADT. The sales person began to ask me personal information like my date of birth, Social Security number, and banking information for the purpose of securing their promotional offer. I explained to them That I did not want to follow through at this time as I had not closed on my house. They were very pushy and after the second sales person got on the phone I had to hang up because they weren’t taking no for an answer. A few minutes after hanging up I get an alert telling me that my credit score has gone down and a deep inquiry had been completed by them through Equifax.

So we got ADT in March of this year (roughly $2,000). Not even 2 months into having the system we had to have the panel replaced, the following day we could set the alarm, couldn't disarm the system with the panel, the automatic lock died two months later, the following month three smoke detectors went out. So it's been half a year and they finally decided that they would send someone to fix the problem, this coming weekend. Ha, we'll see how that goes.

I had the worst experience in talking with customer rep on the phone. I am paying so much money than other Monitoring companies thinking that I will get better service. They charge me 30$/month compared to 15$/month than other companies. And I tried asking for any promotional offers after being a customer for 3 years, the age started giving me an attitude on the phone. It's better to explore other options on market than paying these high rates.

The light in my transformer stopped working. They would send a technician but if nothing wrong with the transformer they would charge me for the visit. All I want to know is if it is safe to continue to use the transformer if the light is not working. I might add that at first the contact said, "You do not have a transformer with a light," and when I asked to speak to someone else she said I would have to call back. Later in the conversation when I asked for a supervisor she said there was one there. The supervisor said they did have an old transformer that had a light. I do not think I should have to pay for a tech to look at the item. Is the light necessary or should it be replaced.

86 year old customer in nursing home charged extra month. My Mom had ADT for 7 years and went into a nursing home October 2019. I contacted ADT and was told she would have to pay for November service even though she was in a nursing home and the ADT system was removed from the residence where she formally lived that she did not own. They insist on charging her for services that she did not receive or need in a nursing home citing their contract saying one must give 30 days notice to cancel. When an 86 year old elderly person is hospitalized and then moved long term into a nursing home they do not have time to give a 30 day notice to ADT. ADT did Not even consider the fact that she was a good customer for 7 years and made every payment on time. I am her son and have legal power of attorney for my Mom.

So, when they come out and explain the system and how it works, they tell you the battery life for the sensors is 10 years. THAT'S A LIE!!! We've had our system only a couple years, and we've had about 4 or 5 low batteries already!! It's ridiculous! And when I call to complain, all they want to do is replace the batteries! How about an explanation as to why we've had so many low batteries in a short amount of time!! I'm so over ADT!! We should have gone with someone else.. If you're trying to decide between ADT and someone else, go with someone else!!!!

330 AM alarm went off, ADT called several times with no answer from primary or secondary number, did not notify police until 4 minutes later which was after the homeowner called police. I thought I was paying for extra security in my home. Called customer service. Horrible. I will be cancelling my contract.

We signed a 36 month contract with ADT on 2/19/2016. The contract clearly stated that we would be charged 52.99 per month and that the number of payments for the initial term was 36. The sales representative who came to our home told us that we had to be on automatic billing and we agreed.12 months into our 36 month contract, our 52.99 rate became 61.39. By October 2018, our 61.39 became 65.49.

I've been with ADT for about 5 years and everything was good until about a month ago when I upgraded my system to the doorbell camera. The doorbell camera has not worked properly since installed. I called and ADT sent a tech and he recommended replacing it. After realizing my newly replaced doorbell camera did not work properly, I immediately called ADT and spoke with an account manager by the of Monique #** and she was very rude. I asked if I could speak to someone else and she said NO. After ending the call with her I called back and was told a manager would call me back in 5 mins....I'm still waiting on my return call and my doorbell camera still doesn't work. Spend your money elsewhere!!!!

My husband had been unemployed for four months and our house was up for sale. He had a good possible job out of state and our house sold very quickly and we were getting ready to move out of state. Everything was working out wonderfully, until the job fell through. We borrowed money to purchase a RV/trailer to live in until another job came thru.

Worst security service ever!!!! Changing it soon I get chance. My house was break-in into on November 8th or was reported on that day while I was away. The alarm didn’t go off because in October 17th there was power outrage while I was away. Didn’t get any call. And also on October 18th there was low battery signal but no one had call to tell me that while I had call back in August letting ADT know that I’m going away in Sept 5th and won’t return back until Jan. 22nd and yet when my alarm system went out of battery or the keypad went blank no one had call to tell me what going on while I was on vacation thinking ADT was protecting my house and I will have peace of mind. But any case I learned that I was just paying ADT for nothing. Forget about that for minute.

We were receiving alarm faults on a door sensor and scheduled a visit with a technician. I received 2 appointment notices via text message, one the day before and one the same day the visit was scheduled, of which I was asked to confirm or cancel by responding to the text. Sam (the technician) arrived on time. After he replaced the faulty sensor, he took the time to check our cell unit, he noticed it was an older 3G and replaced it with a newer 4G.

I got my system through a salesman who came by since we had just bought the place. A year into it and I have to replace window monitors and finally get the remote I was promised the first time around. It took three phone calls to finally get someone out here and repeated canceled appointments that I waited on and never got here. At the third time, finally someone came and I had to pay for more equipment and refigure the contract (add more to it). Then last month, one of the sensors went out. Called in, was told to set up an appointment to get it fixed. When I asked how much will this cost me, I was told nothing that there was insurance on the device. The sensor begins working right before the tech gets here, and the tech has no clue what happened. Lo and behold, I check my account and there it is a service work order for $26.07.

ADT has the most incompetent customer service. It took me three attempts to cancel my service and when it finally was cancelled they still billed me for the entire month even though I had been trying to cancel for weeks. Since the cancellation went through one day after the next period started I was charged the entire month. I was assured a final bill would be sent and no long would be auto drafted for the cancellation charges. A final bill was sent but days later the amount was auto drafted! They tell you one thing then do another. They are just a money hungry company that doesn’t listen or respond when they are asked questions. Not to mention the customer service during our time with the company was terrible. They never came over the speaker when they were supposed to and always called the wrong person first when a false alarm would occur. Terrible company and terrible service!

We purchased a new to us house and have had more than several vendors out to get bids and quotes on everything from flooring to doors to pest control. Yes I 100% understand security is a different than flooring. However, ADT is still selling a product with options and contracts. When I entered my phone number in the website an ADT rep called me and started selling me immediately. I explained that I just wanted someone to come out and go over some options... He sent me to his manager who was in a call center as I could almost not understand her because of all the background noise, She then proceeded to tell me all the free equipment I was going to get along with a Gift Card. I tried to slow her roll as well, in stating that ~ Again I just wanted someone to come out and go over the products with me.

I cannot write a review until if I see if the problem has been resolved. I want the camera to do what I am paying for it to do, which is to record ALL movement/motion at all times. I do not like the fact that it only records for 30 seconds once the movement begins.

I have had nothing but headaches and aggravation with ADT. The monthly bill is steep, the install bill was massive and the 36 month contract is awful. I have had power loss to my Pulse gateway multiple times, had to reschedule techs to come out and fix it 6 times so far. I'm incredibly unhappy with ADT and their system but to cancel will cost me in excess of 1000 dollars. ADT does offer refunds within 6 months but conveniently these issues started cropping up at month 13-14. My advice is to go with someone who doesn't lock you into 36 month contracts. That way if you're unhappy you can get out.

I have been notifying ADT that I do not want to continue my service after the end of my contract for months. They refused to accept a written cancellation or cancellation via the chat system online. My chat online provided documented proof of their refusal to accept a written cancellation. I spoke with the appropriate department in Sept and they assured me that I would not be billed after my contract ended. Not only are they attempting to auto draft my debit card, but ADT changed the expiration date on my card in their auto pay system after it expired. I have filed a complaint with BBB and cancelled my debit card so they cannot charge me. NEVER give this company your bank account info.

Overall I am just not impressed. Whenever I call about a bill or payment NO PROBLEM. But when I call for help all of sudden no one can figure it out. I can call back if I have further questions, I'm calling now for assistance why should I have to call back. I have two light bulbs from the company and they have not worked in forever, I called and no one seems to understand what the issue is, they say to call back when I am in front of the light bulbs... With must of today's customer service departments they will schedule a callback time. That way the customer doesn't have to wait on hold and re-explain the situation. But not with ADT.

I have been very pleased with the fast response that I receive and the wonderful people that I have talked with they are so pleasant! They are very thoughtful when they call and talk with you and most patient. I really appreciate what they do for me to see that my property is safe while I am away and at night when I am in my bed asleep!

We spent $2000.00 to install ADT Home security on their equipment in June of this year. There are no training in how to maintain equipment especially no explanation on door bell camera. We have a problem in October & no help was given to fix the problem. To cancel the service, they only works from Monday to Friday, but order service, they open everyday. This is a big firm but no professionalism. People in support will only tell you to call on Monday or you have to do the debug on their equipment for them instead of sending someone over. Bad company to deal with in security.

Now that the ADT Defenders security system is fully installed, I am impressed with its workings. The alarm is prompt, shows up on the app, the monitoring technician phoned me immediately to check our safety status. I am satisfied.

I always get my questions resolve with ADT is a great company good people. I do have ADT in 3 houses and they work fine and with ADT Control I can set the alarm on and off from a different location or from another state, and the ADT lock on my front door work as well, is a peace of mind have your house secure with ADT.

My Advisor was Jenn and she did an amazing job making sure I was sufficiently covered and at the same time by keeping my rates manageable. I have no problem in referring people to her directly or to the Agency as a whole.

I love how easy it is to use ADT and feel completely safe with ADT. The mobile app makes it easy to turn on and off the alarm, it's easy to add and delete users. It's also easy to connect to a live person when I need to speak with someone.

ADT has always given me good customer service. The technicians and customer service specialists are knowledgeable and helpful. The technicians are good about answering any questions I have about my service and have arrived on time. The alarm monitoring is very good.

Had ADT home security installed June 2019. Installers were professional, but tried to provide items beyond the agreed sale. Sales offered a free camera but failed to tell us about the expensive monthly service fee. Monthly bill was supposed to be about $45 but has been about $55. Have had to call in every month for an adjustment. ADT representatives have been condescending and rude. Will never have ADT in another home.

We originally signed up for service on rental property with Protection 1 (Now ADT) in 1998. At that time they were reasonably priced and had a good reputation. Our son sold us the policy. At that time, somewhere in the fine print was a disclaimer that a one month's notice was required to cancel the policy. We had four units, each with a separate policy. At some point in time, ADT allowed a tenant to change the verbal password on our owner account rather than on the renter's account. We were unaware of this at the time. We discovered this when we sold the properties and tried to cancel the accounts. We then discovered the fine print clause about one month's notice - who remembers that little nugget after 21 years? It is never printed on the monthly bills.

The install went fast and easy. The installer answered all my questions. I had to call and ask for help on making my first payment but it was all handled very professionally and I was walked through the posses. I like ADT a lot more than AT&T, I had a lot of problems with AT&T.

The “stay” alarm went off at 4:30a.m. This morning. Unfortunately, my phone was on silence mode, and my son’s phone didn’t recognize the caller, so the call was blocked. We are both making sure that doesn’t happen again. However, when I realized what had happened and called ADT, they couldn’t tell me what station had caused the alarm. I did not find any open doors or windows. The kind policeman said it might have been the wind. How does that happen? My previous company always knew what station number had set off the alarm. Why does ADT not have this information. I had an incident earlier in the week where my hand set off the alarm when the system wasn’t even armed. I’ve lived here less than 4 months. It looks like this system may be defective. Please advise.

We had a great Installer Niles & his manager Sharon ** take care of our needs. Best experience ever. I live in California currently and have eyes on my Arizona property. Love that I can lock my doors after the workmen leave, with a simple tap on my phone.

I recently replaced my former alarm company with the ADT Control system. The system is good, but is still not a mature product. The alarm panel photographs (of the person disarming the alarm) do not appear in the website, and the history of the pictures on the panel itself is very limited. The Alexa integration is also very basic. Many commands that would work on my normal Echo devices do not work on the tablet. The tablet is very sensitive too (even if you turn the Alexa command sensitivity down); it will engage 2 rooms away. This is probably good for two-way communication with ADT dispatch, but not good for Alexa when you have multiple Alexa devices.

After my divorce, everyone that I encountered was great in ensuring that I was able to transfer service to my name, as well as secure my house from my ex. Service itself has been great. The installer made sure that I understood and was able to access Pulse, as well as prevent him from accessing it.

I just moved to Arizona and transferred my service. When the installer came to install my outdoor camera he said he could not put it in the backyard. I know that it would have been difficult and later another tech came out and said yes it could be done. I am looking at another installation charge to add a camera. Very unhappy. I was very pleased with the technical support as they guided me through the system since the first installer did not walk me through the system.

It was one of the worst experiences I have ever had.. Wish I went with another company. The problems are still occurring and it seems I'm doing the company representatives jobs. The matters are still not resolved and I am dissatisfied with the whole experience.

I transferred my alarm system to ADT in March and used my credit card for original setup and monthly payments...3 months ago my credit card started getting rejected. After multiple calls with the customer service department and each time they told me to give them cc info again for processing as they had no clue why it was being rejected and I verified with my cc company that there was no issue on their end. Finally after about the 5th call I was advised that they only accept credit cards that are linked to your bank account. Well since I do not have a credit card linked to my bank I cannot pay the bill. This is the only company I have an issue with regarding payments and I have many monthly credit card payments for other bills.

I signed a 2 year contract for home security and within the first week started having problems with the alarm, receiving automated phone calls all hours of the day and night. ADT sent a technician out and it did not resolve the problem so I decided that I would take them up on their advertised satisfaction guarantee in which I could cancel within a certain period. I was informed that I would need to schedule 3 consecutive technician visits before being able to cancel the contract. It was AGGRAVATING to say the least just to get someone to be at my home at the scheduled time, no way was I going through that 2 more times.

I have been with ADT since 2/2018. I signed up with them through a 3rd party which have did nothing but sold me lies. They scammed me and the gift card I was supposed to get I never received. So I moved in 11/2018. I was advised that I can switch my service with not entering a new contract. LIES!!! I switched my service and boom I’m not entered in another contract. I have been calling ADT for this last year trying to get my account straightened and they have been telling me that it would. Well now I just purchased as home and I am attempting to transfer my service to my new home.

I seriously NEVER leave negative reviews, but I hope that by reading this one someone else will spare the absolute headache, stress and downright rudeness that has been our experience with ADT to date. My husband and I decided to have ADT install a security system in our new home and while our initial sales call seemed decently polite and professional the remainder of this transaction has been anything but.

DO NOT USE OR TRUST! We had Protect Your Home install it new ADT system in mid August. Initial installation took more than 10 hours. Less than 2 hours later, the system malfunctioned. It took a week to schedule them to get them out to repair it. I waited from 11am till 8pm with no tech ever arriving. Their excuse was that the tech wrecked on the way to my house because I was rushing him. They finally repaired it the following day, and again, it lasted two hours before it malfunctioned again. Between mid August until now, my "new" system has worked properly for less than 10 days. Each time I call for service, they are at least 5 hours late if they bother showing up at all. I've now been waiting for more than 10 days for management to contact me. Of course, we've not heard from them.

Protect Your Home is not a customer friendly company, and it appears all they care is getting customers pay $99. Their agent apparently wrote a wrong address and wrong appointment date, because an installer showed up at my house and he was fuming. He said he had to go to 45th street, instead of 45th avenue, and that he said I was not there when he showed up at the appointment. Of course, I was not there, because it was not the right date, and I was out of town on business. I was very unhappy about the situation and I called Protect Your Home 3 times, but every time I called, someone put me on hold and then at the end of more than 5 minutes of waiting, they say, "There is nothing I can do for you," and hung up the phone.

I call ADT to report a problem with my system. They scheduled a technician to come to my home to make the necessary repair. The tech showed up, diagnosed the issue, and found that the exterior siren needed a battery. He didn't have one... really? He didn't have the common batteries used in ADT systems? So, he scheduled a return visit. About a week later, a different tech showed up, installed the siren battery, and told me he needs to install an updated alarm panel, compatible with future 5g... Before he left, I was charged $27.85.

I first moved in and chose ADT to protect my home. Their monthly rate was high compared to other services that can keep your home secure, but I chose them in order to feel protected. They kept confusing my account with another account and made many mistakes on my bills. Taking out unauthorized large sums of money, I could not afford. Every time I called customer service I had the worst experience I have had with any company in my life, being put on hold, endlessly transferred and having to begin again with every new person. I got to a supervisor once who said they saw all the mistakes and were going to call me back with a resolution after an investigation and never did. I call exasperated and I was told my account would be canceled with no charge because of the overcharges. I finally felt some relief. That ended up being a lie.

We moved into a house that had previously had an ADT system. The alarm went off after a brief power outage and we could not stop it. The person on the phone could not help us shut it off. He refused to send a technician as it is not an active account. He told us to call an electrician at 5 in the morning to shut it off. If we get an alarm system in the future, it will not be with ADT.

I have been an ADT customer for the last 14 years, maybe more with my home, my daughter's home and my office. My daughter moved to stay with her mother in law for a few months, I called ADT to place my account on hold while she gets another house. They said NO HOLDS, if I want to interrupt the service I had to pay $160 for cancelling. I talked to someone different and he said no problem, he would put the account on hold. It was not true. They kept charging every month my checking account, when I realized I called them, they said there are no holds and if I cancel I have to pay the remainder of the contract.

Initial call to get service was ok. I was promised a 2yr deal by the salesperson on the phone even though 3yrs is standard, or I wouldn't have gone forward with them. They sub-contract out the installation and equipment sales, so the people they sent had not idea I'd discussed that on the phone and, stupidly, I didn't read the fine print until 2 years later when I'm about to move! And I have one year left on the contract. This will be taken over by the buyer (maybe) or I'll have to pay 75% to cancel.

We called in JANUARY 2019 to set our account up on auto draft like all of our other bills have been done with every other company and it's now OCTOBER 2019 and this company is STILL calling us and saying they can't process a payment, or maybe there is duplicate payment methods, or the third party vendor keeps saying it wont work. The excuses we've heard range widely, but what has been consistent is NOBODY can set up an auto draft and they expect you to just take time and call every month for a payment which is a big waste of time.

ADT IS NOT THE COMPANY IT ONCE WAS---RUN, RUN FAST, DO NOT DO BUSINESS WITH THEM. I called ADT in the middle of the night believing I could get the leader in the home security industry to assist me in protecting my home and my car after the third brake in in my area. I saw ADT and made the call. I paid $106 on the spot to a woman who answered as if she was an ADT employee and made me feel comfortable having made the call to her in a time of upset. The Defender technician came out and because I did not know he was NOT ADT AFFILIATED I asked him where his ADT vehicle was and he said, "they are making me drive my personal vehicle because my ADT truck is in the shop." He pointed to an Id hanging from his rear view mirror inside the vehicle and he also wore a shirt with ADT written on it, but as I said he was NOT ADT.

So far I have had a terrible experience with ADT through Safe Haven. We just purchased our first home. I came home from to a sales rep on my doorstep telling me that a $3500 credit was given to us for closing on our house and he was here to get us set up. I was a little apprehensive as this was the first time I had heard about this but I was interested in a security system so I listened anyways.

I am a long time ADT customer: five years. Over that period of time, they raised my monthly fee by 20 dollars without any additional benefit to me. You would think a company that interested in increasing its price would care about delivering a good customer experience. They do not. System malfunctioned last weekend, in the middle of the night. After three calls into customer service, they were not able to help me fix the issue or even stop the beeping without deactivating the whole system. The earliest they could get someone to my house was Thursday — five days after the issue occurred. They offered nothing in exchange for the inconvenience or the five days I was without a service I paid for.

On Friday October 11,2019 10:44am was the worse day of my life. Someone came and knocked the front door. We didn’t answer. They jumped over the fence and took a landscaping rock and broke one of my glass sliding door. My ADT system never went off. My daughter ran upstairs yelling and screaming, "Mommy someone is at the back door trying to get in." I called the police which took 15 minutes to get to my house. My daughter and granddaughter was in the closet hiding. Half my body was out the window yelling and screaming for help. I contacted adt and told them what happen then sent a tech out. He told me the sensor Sensitivity was turned down that’s why it didn’t go off after the attempted break in. He assured me it was working. Later that night my adt system stop working we were terrified. Adt came out the next day to fix the system. I don’t feel safe. Feel like switching to another company. I trusted them but they failed me.

Paid for all equipment upfront, after several Tech visits had to secure 500 megs of internet per the tech. Now faulty equipment from ADT that I pay insurance on and have to wait a week to receive. Trusting my home and family to a dime store security system. DO NOT GO WITH ADT!

Their technician lied to my mother and I when installing a system for her home so he could get the commission. He said we had 30 days to cancel the system then after we signed said we actually had 3 days. Afterwards I have been on the phone back and forth with Protect Your Home to get my installation cost back for the last 3 weeks and have made any progress on getting any money back. This is pretty unacceptable.

I have experienced a number of significant issues with ADT Customer Service. ADT sales representatives are dishonest and misleading. Contract lengths are not as advertised (they are much longer); however this is likely my fault for not reading the fine print. What I cannot be accountable for is the abhorrent and rude treatment of ADT representatives who seem to take pleasure in stating I have no options but to continue to pay for services they cannot allow me to access. I have never been treated as poorly as I have been by ADT representatives.

We were sold a system (and $2137.74 in add-ons) with the understanding that they would relocate us given a potential move, not the case at all. On January 19, 2019 we were approached by what we thought was an ADT representative at our new house, that we had just purchased in Wylie, TX. The representative was not ADT, rather representing Revamped Security Solutions, which was not made obvious.

I call because he had an issue with service. I found out from the guy that came to our house we are not directly with ADT but a third party. Also, they sign me up to a 60 month contract without my authorization. Now they give me the runaround. All of them tell me they will call me back and no one does. I want nothing to do with them ever again!!!! They suck!!!!

I've been a long time ADT customer and always justified paying more for ADT for the benefit of having someone to call if I have issues or problems. Considering the monthly cost compared to other systems, the customer service should be outstanding because that really is the distinguishing factor. But I finally needed assistance and have a terrible experience and absolutely no help. All I wanted to do was stop my smoke detector from chirping until I could go get replacement batteries. Was told I can't do it without setting off alarm temporarily, but they'd ignore it and wouldn't send the fire department.

Michael ** was my tech and he did a FANTASTIC job. Very friendly and very informative on everything to do with my equipment. His advice and technical skills really made this move very easy. Excellent employee for ADT. Thanks Michael!!

ADT's tactic is to come to your home and install sensors on the doors and one window and then talk about packages. After exploring the options we said that we wanted to look around before making a decision. The tech then said, "I need to call my boss." Over and over they tried to make deal after deal. He would not leave or take no for an answer. The tech then put his boss on the phone. I told him that I felt like a hostage in my own home and he said, "Why do you feel like that, why can't you just make a decision." I can't believe that such a well know company is so aggressive and rude. This is the worst customer service that I have ever had.

I’ve been a loyal ADT customer since 2007, and desired to upgrade our very old system. The sales person who came to our home rushed through the appointment recommending a very pricey upgrade package. When we hesitated at the cost he promised a 6 month money back guarantee if we weren’t happy. Since the installation we’ve had nothing but problems. Multiple very lengthy phone calls have been required - often at very inconvenient times while we’ve been out of town - to resolve incorrect programming of our new system components at the time of installation.

The system that you buy includes an app to allow you to monitor the home 24/7 from everywhere. Be aware that if there is a power outage/loss of internet (even for a minute), your app goes off-line and you will have to manually reset the modem to be able to access your app again. This is annoying if you are at home, but makes the feature absolutely useless if you are traveling or out of the house. In my case my system has already gone offline 4 times in 2 weeks, and every time I have to go to the box and manually reset it to get the app back online.

We signed up for ADT about a year ago originally. The service tech swore that we had a 30 day return window (you only have 3), so much so that he made the sale on it. We were reluctant but he convinced us and told us the dates on their "contracts" weren't valid. Well a few days later we changed our mind and when we called the company to cancel they told us we were wrong and were making it up just to get out of the contract. They brought their installer on the line and even he said that he had given us the 30 days window expectation but ADT refused to honor it. They just shamed me for not reading the contract fully. Well we ended up deciding to keep it because we didnt want to spend almost 1400 to get rid of it. We have 4 small children and my husband is a disabled veteran AND this was right before the holidays. Well in the spring we decided to sell our house.

I had ADT for 5 years paying $35 for pulse. Then moved and when I called to cancel they did’t give me the option to transfer and I Had to pay an extra month because they require a 30 day notice. So when I requested service at my new address I had to start a new contract at $55 for same service & pay for new equipment. I was told to call customer service to have my previous payment match but then I was told I had to wait 60 days. I just recently call after the 60 days and they said you have to wait a year. Every time I call I have to talk to 3-5 people or more and explain my self again.

I was a customer for 17 yrs and then I realized what a rip off this company is. Simplisafe offers same service for fraction of a price. Then I called twice about discounting my service to be sure I ended everything correctly so that I didn't incur any fees and finished by 3 yr contract. Yes - 3 long years. And now after the fact, they're billing me for $18.42 because I ended my contract 13 days early. This is not what two of their representatives told me on the phone. And this is how I'm treated after 17 yrs as a customer? Good riddance. ADT is as bad as cable companies. Get rid of them!

I called ADT in weekend and tried to give information. The first person wasted my time for almost 30 minutes, and didnt bother even to ask questions regarding the number of windows or door entrances! At the end, he came up with $800 for equipment. When I asked him I am not interested in, he connected me to another person who tried to help and asked essential questions, at the end bring down the equipment price to $200!

I was very unsure if I wanted the ATD system in my home, my husband wasn’t home when they came to give us a quote for a system on a Thursday, so I asked them if it could wait.... Of course they sold sold sold and told me I wouldn’t get all the same “deals” if I didn’t sign now! (I had talked them down from $6500 to $4500 so I didn’t want to lose that!) So I signed knowing I had a 3 day out. I didn’t have them install ANYTHING, so I could confirm everything with my husband. When they came back on a Saturday I was able to talk them down some more, to $3500, and they installed the system. I asked again, "If we don’t like it when do we have to cancel by, Monday?" They ADT tech stood in my kitchen and said “no, since we are installing today you have 3 business days from today... so Wednesday.” I HAVE THIS ON VIDEO RECORDING FROM MY PERSONAL HOME SECURITY CAMERAS!

I sold my house. I told ADT on 21 AUG 19 that I wished to cancel my service on 26 Aug 19 due. Well they said to me that it would take 30 days to cancel my account with them. I no longer was on a contract with them but kept their service. When I first got with them it took the same day the install person arrived to activate my account. Now for some reason they say it takes 30 days to turn it off. Yeah right. That is a bunch of Manure and they know it. So they billed me when I had a $21.26 credit for a whole month where I was no longer the owner of the home anymore and had unplugged my main head unit from them. SO LET ME SAY THIS. GO WITH ANYONE ElSE but ADT. They will charge for service not given nor wanted

Not happy with the way automatic payments are taken out of my bank, this is the second time a payment to ADT was declined by my bank, and ADT does not know why. I finally gave them my routing and account number to see if that fixes the problem. Also the security system alerts the police when there was not even a break in, and I got charged by the police for a false alarm. As far as I'm concerned, ADT is no good....period.

Worst company ever to work with when you were trying to remodel/add an addition onto your existing home. They have been incredibly difficult and not willing to work with me in any way. I am not even trying to cancel service. I am just trying to deal with the construction project on my home. They refused a pause service. I had to fight for them to even remove sensors on doors and windows that were being demolished.

I’ve been a customer for 3 years paying 70$ per month. I recently had new windows installed so I needed ADT to come and replace 3 slider door sensors. They wanted $350 to do this. That price seems crazy to me. I paid over 1k to install the original system so I asked to speak with the customer team. Told them if they want to charge me $350 to replace 3 $10 sensors I’d leave as a customer. They didn’t care obviously so I’ve cancelled my account and will try SimplySafe. I’m excited.

I cancelled my ADT service approximately two months ago. Since then, they have hit my account twice. When I called they advised that it doesn’t cancel until 30 days from when you say to cancel. Shady business practice, lawyer has been contacted and in current review.

I am moving and they require 30 days notice. So, I get to pay them for a couple of weeks where I get no benefit. My cost is $27.21. ADT’s cost is I will never use them again including not in my new house, I will cancel them in my business as well, I will tell everyone I know and don’t know what a bad company ADT is. To senior management, imagine if you didn’t charge me $27.21 for services I will not receive, you would have still had my business in my new home, no social media comments, and my business would still be using ADT. That has got to be the worst ROI on $27.21 imaginable. Congratulations.

My fellow Senior citizens out there beware of ADT. I have been a customer of ADT for one year and 11 months. During that time I have always paid my bills on time and I have always taken care of their product as I was instructed. For the last 11 months I have had to have a technician come to my home to try to fix the rear camera where there is much need for this particular camera. I have been so frustrated as a senior citizen and not being able to have the consistent coverage in this area has brought to me a great hardship. I have reached out to the company numerous of times begging and pleading with them to assist me in this manner and yes they have sent our service persons but never ones who corrected the issue so that the camera will work properly.

Got letter in mail that indicated it was from ADT (found out actually Protect Your Home), it was offering a special deal to me as a former ADT customer to renew with them. The letter said special rate of $19.95 per month for 12 months then it would increase for two years. I called the number and talked to two people who explained the offer as a chance to get my old system working and or upgraded if needed at no out of pocket to me plus they would include a doorbell camera. They told me they would also allow me up to $547.00 in additional upgrades. I would only have to pay in advance $99 for installation and then 36 month contract of $19.95 for 12 months and 24 months at $36.99. I asked would the doorbell video add to bill and was told yes $4.00 per month.

We have had ADT for almost 3 yrs. We swapped to Vivant and called to CXL with ADT and were told we would have a final contract buyout bill (which Vivant offered to pay). We received a bill for 173.34 and I called ADT to verify that was the final bill and was told yes. I called Vivant and gave them the amt and they sent us a check so I paid the 173.34 to ADT. Well in Sept we received another bill from ADT for current services. We called and the rep told us it was a mistake and credited us the 143.00. Well this month Oct we received another bill saying our contract buy out was $295.00 and we owed 148.00 after the 143.00 credit from last mo...I called and asked what was did the 173.34 that I paid cover and the rep stated that was for June July and August billing.

So my family got ADT and we wanted cameras. They never told us we would have to get our camera at Home Depot. So long story short the doorbell camera is made so slow. We have high speed internet and if someone pushes the doorbell forget trying to see them. Not have I seen someone yet. Don’t waste your money. Now we are stuck in this long 2 year contract. We don’t even use the system at all.

I installed impact windows and now have to re-activate my system. Salesman did a confusing job advising me of my options and seemed biased to sell me a new system even though my current system was working fine prior to installing my new windows. Found out after he gets a commission if he sells new system. For example, I asked if current system can be re-activated without monitoring new impact windows and he quoted me an hourly rate that the technician would charge to do this, but not how long it would take or whether doing this is feasible.

I bought my first condo and wanted to protect it with two cameras. One in the front and one in the back. I called ADT or who I thought was ADT. They contracted with Defenders to do the in house sales and installation. The sales phone call with ADT stated the cost per month would be $36 - $24 per month for monitoring and $100 install charge returned via a Visa card and provided $1700 for equipment credit. The in house sales tech came and change the story for cameras. It is $59 per month for monitoring and that I had to install entry and window motion sensors. Which I did not want.

My phone line, the one ADT uses, was accidentally cut and was not repaired for 24 hrs. I never received a call or text on my cell phone. I called ADT the next day to find out why I never received a text or call. I was informed that ADT DOES NOT MONITOR the phone line to see if it had been cut or not sending a signal to them. I requested that a supervisor call me back so I could discuss the matter. Never received a call back. I will be switching Security Company's very soon. I have been with ADT for 20 years and I used to work for them.

No one knows how to fix over billing issues, I call the customer service number and no one can fix it or figure it out or I’m hung up on with no call back. I moved and my system was not moved with me but I was charged for it. Each department blames a different one. It’s the worst customer service. So I got in touch with a guy at my local office who said he would fix it. Gave me his direct number (cell) and after several days of texting and him looking up and trying to figure out the issue, he tells me it’s a “server” issue and now won’t respond to calls, texts or anything. Now I’m getting ** off notices. I’ve had it!

We have our system for a little over a year. The keypad in the home is losing sensitivity and alarm will not shut off sometimes after entering code correctly. It is very frustrating and alarm has actually been set off due this malfunction a couple of times Contacted ADT and advised and they said that I would be charged $25 fee plus labor plus the cost of a new keypad system. This is barely a year old. Asked if they could just ship keypad and I would install myself. They said this is not an option. I will be cancelling as soon as my contract is done. I have had alarm systems with other companies and have never been charged for anytime the equipment malfunctions. Do not use ADT!

We have had issues with ADT in the past but nothing like we have been dealing with the last month. Our camera are constantly not working. The first tech that came out said it was our WIFi unit causing issues, so he replaced it. The cameras worked for a day or so.. then stopped. We called ADT. They said they had to send a tech out again. The guy gets there and said it was the alarm panel circuit board and he had to order it. The circuit board comes in. Another tech comes out and says that the circuit board isn't compatible with our system and we needed an entire new system... THIS IS RIDICULOUS. We are beyond frustrated.

ADT is continuing to charge me for "monitoring" but they didn't bother to call me when someone cut the power to the main battery of the ADT security system. They didn't call us to let us know the system stopped working and stopped sending a signal to ADT central. The house could have burnt down and there was no signal to ADT to call 911. I called asking for a refund for the downtime, and they refused. ADT obviously isn't monitoring at all times and if your house is broken into or burnt down at that time, you're screwed, like us. We have canceled our ADT service and will be using a different company with better monitoring.

I called ADT services because I wanted to install the home security system for my one year old baby to stay at home with our nanny. I described my need for the system of needing sensors on 1 front door, 1 back door, and 2 doors to our backyard. The sales rep said no problem. I asked for a quote. She said everything comes free, I only need to pay 39.99 monthly fees. I asked if our childcare situation changes and I no longer need the system, can I cancel. She said I can cancel within 60 days starting the date I have the equipment installed, no questions asked. I said, "Great, sign me up".

Back in July we switched to ADT. The installer destroyed our home lighting system which was worth 10K by putting high voltage. Of course he was not able to fix it as they hire such inexperience people to do the job. After numerous phone calls ADT transferred our case to third party DEFENDERS who have worst customer service to date. Again after sending quotes from installers as requested by SUSAN - Head of Claims at DEFENDERS she never bothered to give us a call or courtesy to call us back. This is still unsolved issue and a very frustrating experience for us. NEVER GO WITH ADT.

ADT refuses to honor their 6-month money-back guarantee. Initial install broke all my outdoor lights, those have still not been fixed by their electrician. The $2500 worth of equipment has been replaced and still does not work. Communication errors with the system cause the alarm and cameras to fail. I have had ADT techs out for 8-9 hours several times and nothing is working. The fire department has been called to my home several times for no apparent reason, interrupting my workday. $60 a month and $2500 initial set up for worthless junk. Basically paid $5,000 for a yard sign. Save your time and money.

This company has a sales rep that lies. Told me that the sensors would pick up glass breakage and motion upon install. Nope they're strictly movement. Then told him that my credit card was for deposit only. Didnt want on auto pay. Was assured again that it was deposit only. Surprise. It was on auto pay. Had to call and have it changed. Now I have had issues with my camera. Came out to the house, replaced. It had issue with camera again. Fixed it. Now had another issue with camera. Not happy. We want nothing more to do with ADT. Their customer service is horrible. They have a 6 month money back guarantee. This is directly from their website and the issue is not caused by me. There is nothing in there that states how many times they have to come out and attempt to fix it.

I have been a loyal customer for over 20 years. When I needed equipment replaced, I was quoted a price and signed a two year agreement. Three weeks later, ADT said they could not honor the contract or replace my equipment with a nearly $1000 charge. I have a signed contract, list of equipment and related charges. This is absolutely unacceptable. They said they could not afford to give me the promised system at the price I was quoted. No loyalty considerations. Complete ignorance of basic customer service. I am moving my service to another vendor and will let people know how badly I was treated by this company.

Absolute worst customer service award goes to: ADT. HANDS DOWN, worst company I've EVER dealt with. SO unprofessional. Their system has failed multiple times, I'm constantly on the phone with them, they REFUSE to own up to the fact that their system is failing. I've dealt with the most ghetto customer service agents ever, telling me it's my fault that the system is failing and that we have to notify them... If our system is showing everything is fine and dandy, how the HELL are WE as the CUSTOMERS supposed to know that on your end, you have a service error????

I called in to get information about ADT Home Security. I did not want to rec'd an appointment as of yet, but sales convince me to talk to a team, that saves the call. After being advised I would get a $500 credit for more equipment, I was advised I need to pass credit check. Once that was done, I was told I need to give a credit card or debit card that will charge a $105 to get the tech out. Now, here where this is so wrong on so many levels, I asked about my credit run, will it be hard or soft, and advised me tech couldn't come out unless I gave it but didn't advised me my credit card would be needed or charge, and if I had known that I would not allow them to run my credit PERIOD, so wrong on so many levels to force customers into an appointment and credit check in order to get a tech out. This information should be told to all customers prior to doing anything PERIOD.

I live in Kinderhook, NY. I contacted ADT less than a week before my mother died; she was then living in Lakeland, FL. I explained I needed to get a home security system for her house until it sold in order to keep the home and contents safe as I live in NY. I was very clear that I could not sign a contract and that the service had to be month to month until the house sold, as I lived in NY. ADT readily agreed to this when I explained the circumstances. Then when her house sold 7 months later, they continued to charge my credit card even after I sent a fax ending the service. After multiple calls, they finally said they owed me back money. They never refunded the money. Then today, ADT credit department called, said I signed a 3 year contract, which makes no rational sense, and threatened to damage my almost perfect credit score at 845. They sent me a copy of the contract which had a forged signature as well as forged initials.

BE VERY careful. Without knowing it we got hooked into a three year obligation after having them forever. They gave us a camera and called it the PULSE system and when we moved across the country after two years, they told us it would cost us $662 to terminate our contract in a house we no longer owned. CRIMINALS!!

First week of September I call 1800 for ADT to ask the price to install a new and extra Keypad to my office. They gave me the price for $200 and when I said that I did not want they offered the same for $100. We make the appointment for 09/11 between 12 pm - 5pm and at 4:30 pm I called the Customer Service to ask for the representative because I had an appointment and did not go waiting for the representative. So they informed that the representative was not coming because he did not have a Keypad and that they could send another one in 2/3 days!! I told if the rep was not here the next day that they could cancel it and then they sent a rep.

I have been with ADT for almost 12 years, and always paid the entire year in advance during that time. As my system is outdated and I want to drop my landline, I called ADT to ask them what it would cost for an upgraded system. Despite the fact that I didn't ask for functionality that I didn't already have, I got a quote for almost $600.00 just for upgraded hardware, with monitoring still at $55.00/month.

Beginning with we relocated to this area and upon moving in a sales rep was at the door of ADT and we listened and said "no".... then minutes after decided it may be a good thing for a while thus, ran the sales rep down who came back and processed our order. Within days a service rep came to install the box and setup. Being novices (didn't feel the need at previous residence), we did not ask nor was any help offered from the rep thus he placed our box over our kitchen counter which has turned out to be a pain in our butts with kitchen appliances needed and have to work around. Had a service man here recently due to issues with the service that happened due to Dorian and learned that AT&T came through with updated 5g making our 3g not talk and be outdated.

I should have read the reviews for ADT. Not only are their prices above those of their peers, you are forced to sign a 3 years contract for services. As a customer, I would expect that the services that I pay for, I actually receive. Well, be prepared to have to pay a trip fee, if services that you pay for dont work, and the company has to send a representative to correct the equipment not working.

Don't go with ADT - there are too many other excellent, less expensive options! From the outset this experience has been abysmal. It took three techs to come out to get our home system properly installed. And they still didn't get it right. Since then 5 more have had to be called out. The same zone malfunctions re occur where we can't set the alarm. Now we need a SIXTH tech visit in 12 months! No more.

When technician came and installed the system HE NEVER told me that if your credit score is below 700 they go in your account (without your permission of course or without you setting up automatic pay) and take their money. If this was explained in the beginning I would have stayed with Xfinity security. Then the customer service when you call them is completely **. Fabulous.

We start our contract with ADT at $49 a month and they kept raising their prices. Now, we got at $59.36. We switch our ADT to Comcast, or that’s what we thought when we talked to their customer support (to save $70 a month for the package that we got from Comcast) and we tried to cancel ADT since June (we are in September!!!). We even have voice recordings in how we cancel the service and they are keep sending us $59.36 monthly bill. We contact our American Express so they cannot take money from us anymore but they are still sending us bills. Just ridiculous!!! Will NEVER recommend or use ADT!!!

My problem is communication, sales, and billing. I recently sold my house in July 2019. I spoke with billing to cancel my service July 2019. Because my new location really has their own security, I request to permanent cancel. I received a bill for 535.11 stating that I still owe on the contract and if the new owners decide they don't want the service, then I'm responsible for 570.11 on my August 2019 correspondence. The new owners decided they are not interested and it was before 30 days. Therefore, I had to transfer the system to my new address to avoid the charge.

ADT not a good choice for homeowner. Had them for years and had several issues and price increases on the yearly basis. Recently I switched to SimpliSafe and I regret I did not do it sooner. SimpliSafe is much better in every aspect. Don’t waste your time and money on ADT. Go somewhere else.

I needed to replace a commercial building exterior camera and security system. I requested two companies bid and choose ADT not because of cost, the salesman was the better salesman. It has been more than a month since they had a subcontractor out installing the system and it is still not functioning properly. The salesman does not answer his phone but leaves me a message working to resolve the issues. That's it. Installers have been there multiple times, often say ok it's working only to find out it is not. Have placed two calls to corporate ADT and are not getting any results. I'm ready to have them rip it out and start over with another company and refund me the $16,000!

They install my ADT on Sept 6, 2019. Because of the offer $27.99. The installer told me to try Pulse for $52 and if I don’t like it I can cancel within 2 weeks. So right now I’m calling the installer and he never answer back. So I call ADT and told me I cannot cancel and my payment will be $38.00 and I need to have a phone. First the installer never mention it to me and now I’m cancelling it the Pulse and ADT customer service giving me a hard time. It sucks!!! I’m a US Army and they are doing this to me.

After purchasing our first home my fiance and I thought we were doing the right thing by seeking out ADT Security. I saw an ad advertising $27.99 a month with a gift card rebate that essentially gives you your installation for free! Sound too good to be true? It is. We called and set up a consultation, and potential installation.

They sometimes call themselves Defenders, but don't be fooled by the name. They have no idea how to start monitoring an existing system. The only thing they know how to do is to destroy the existing system and replace it with their WORTHLESS wireless system. I should have thrown them out and sued them for destroying my existing wired system where all the doors and windows were wired. Instead, I let them install their system and it has been a headache ever since.

In mid July of 2019 my panel kept going off saying no signal. After a week of this continuous activity I called ADT. They scheduled a tech to come out to check it out. Turned out the panel wasn’t getting signal so they said they would come back in two weeks to try another panel. Came back to try another and it didn’t work. Tech said we would have to call to cancel. Called to cancel and was told that we wouldn’t have to pay canceling fee because they couldn’t provide service which makes contract void and that we would get reimbursed for the month of July. Was charged for August and September and a service fee. Called to find out what was going on... Was transferred twice then disconnected.

After 8 years I decided to cancel. Never had a problem when I would call and pay but when I called to cancel, I was told I had to have my mother call to cancel even though it was at my home. My mother referred me to ADT. I was the one that called and ordered it and they ended up putting it under her name. I called once again and another person answered and said they don’t know why they told me that and he said it was canceled and read back the cancel procedure. I noticed my alarm was still active so I called again and they said the same thing, so I asked for the manager and a woman got on and I told her I had already canceled.

I called yesterday to ask about the 27.99 alarm system and at no time did anyone tell me we needed a landline. So today they came to install and once Omar removed Brinks system he told me I want to go over the pricing and he said I’m looking at a bill of 48.99. I was, "No I don’t want to pay that." He then told me I needed a landline to get the 27.99. He told me to call customer to see what they can do. I’ve called several time and talk to very rude customer service people. Dottie employee #** & Raniy #**. Not only do they have false advertising but their customer is garbage. I will be canceling them today. My advice to you ADT is make sure to disclose and better advert before you install and please get better employees that know how to take a customer call.

Could not explain in 200 characters how bad ADT mishandled our request to download footage of a break in at our business. Will probably result in not being able to apprehend the person who broke in. Started with a local business that was bought out by ADT and with it went their customer service. The tech they eventually sent out was so nasty and so bad I finally just told him to leave. Simply a nightmare of an experience and would not recommend at all for a small business.

I HAD A COMMUNICATION failure on the keypad, and have been a customer for years. I called and was told I would need to wait two days to get a Tech out. I had no choice, so I agreed. On the appointed day, I was told the Tech would come between 12--5pm. I waited at home, and at 4:30pm called in to make sure the Tech was coming. I was told he would arrive at 5pm. At 5:20, when he still had not arrived, I called in and was told he LIED and told ADT that I had called HIM to say "never mind". When I escalated--I had to wait another 24 hours to get a TECH--and AGAIN give them the FIVE HOUR window.

Had 3 different technical come to our house during one week period and nothing was done. They blamed each other saying that tech before did a terrible job but did not fixed the problem. Having fourth technician coming tomorrow. Will see. Can’t even talked to manager because they would not give any phone numbers or any info. It’s why I am leaving a bad review.

I have been an ADT customer for over 30 years. Most of those years were good. But within the last three to five years all has gone to hell. My system goes off and provided false alarms during every storm and even if there is a momentary power fluctuation. ADT has repaired the system, but again to no avail. Three to five false alarms a night during thunder storms is the norm now. I have spoken to ADT several times and even written the CEO during which they say everyone's alarm does this and there is nothing that they can do. Within the next few months i will become the customer of a better company -- especially better in customer service and equipment.

I should have thrown them out of the house when I asked them to start monitoring my EXISTING system and they cut all the wires. Instead of adding to my existing wired system, the tech WITHOUT authority cut the wires and started to install a wireless system which I Specifically told the company I didnt want. They cant seem to get the billing straight. I have contacted them multiple times to get it straightened out and yet every month they call me and tell me my payment is late. I am paying 3 weeks early to avoid the calls and they call anyway.

First they installed the wrong equipment. I was promised several times they would fix the problem. They never have. I asked them to come pick up their equipment and cancel my contract. They refuse. Then the robo-calls started. Last month I received over 100 robo-calls from many different phone numbers because I've blocked payment due to the fact they did not deliver what they promised and lied about fixing the situation. I did speak with a representative in their customer service department who laughed at me and told me there was nothing I could do about the excessive calls. The robo-calls escalated after that. I am considering getting an attorney to stop their harassment. I would never recommend this business to anyone.

I recently purchased my home and had a sales rep from ADT knock on my door. I should have just said NO and ended it there. I said sure, install the system. I was assured it would be $170 install after all these "credits" and "discounts". When the 3rd party installer arrived, I had to pay an additional $800 for the equipment, and the $170 was only the fee to have it installed. I received one outdoor camera and one video doorbell, in addition to 4 door sensors, 5 window sensors, one thermostat, and one arming panel. After 2 days, I had the installer come back out to troubleshoot the doorbell camera because it wasn't recording. He removed and installed a new one, but I received the same result. People walked right past with zero movements recorded.

I am a dissatisfied customer!!!! I called ADT customer service to inquire about my end of contract date and was told that it was 7/2022. I began service with ADT at my previous address 2 years ago (5/17}. When I first signed up with ADT, it was an instant regret. They talk a good talk but it ends there. Being military, I asked the install technician what happens if I have to relocate. He stated that ADT will "transfer" my account to my new location.

We have been battling with ADT Security Services for months now. When we went to cancel our services, we were told that we are in a contract we were never aware of. The sales rep for ADT that signed us up was over our home, had a few beers here with my fiancé, and told us he was going to email us over the documents to sign. We never received the documents or any email whatsoever. The email they had on file and are stating they received the signature from was misspelled and not my fiancé’s correct email which explains why we never received any documents. I’m thinking sales rep forged my fiancé’s signature, but ADT denied our forgery paperwork we submitted because they stated he signed an e-Contract through DocuSign via the email address that is misspelled, it is not his correct email! ADT is still considering the contract to be valid and is holding us responsible for the balance of the term.

ADT is the absolute WORST! Their customer service is a joke! Every SINGLE time I've called in, I have an extremely long wait time, rude, snotty, unprofessional customer service on the other end of the phone and no one gives a rats ** what my reasoning for calling in is. Last time I checked, your customers calling in pay your payroll, sooooo.... I happily discontinued my service, and am expecting my mother to do the same, immediately. We HAPPILY took our business to DFW Security. THEY care about their customers and have excellent customer service. NOT ADT! I DO NOT RECOMMEND ADT, AT ALL. DO NOT WASTE YOUR TIME OR MONEY!

Hi, I had recently bought a home in CA and called ADT by looking at the local ads for 27.99 monitoring cost. Sales rep promised me they are going to install 800$ worth of free products and have to pay only 99$ for activation and transferred to her manager when I raised alarms about 52.99$ recurring cost that it was not the same as Ads. Manager who said his birthday is closer to mine on May 9th promised me another 800$ worth of products that will be installed free. Surprise surprise, when actual installation was complete, it was a very basic setup of window and door sensors, a display and one key fob. I had movers and plenty other things going on the same day, so called customer care 2 days after this installation with the disappointment that I wanted garage sensor and indoor/outdoor cameras and none of them were installed. Customer care said they will take care and will also give me back 300$ gift card.

ADT sends out a newsletter periodically telling of customers' experiences. In the latest issue there was a couple sharing how their home caught on fire because the dryer vent needed cleaning. They described the positive help they received from ADT. I want to thank ADT for their newsletters; because of that particular one I had my dryer vent cleaned. It was packed with lint--a place looking for trouble! If it had not been for their newsletter, I probably would never have thought of having the lint system cleaned. Thank you ADT; I feel that my home is safer--not only because of your 24 hour protection, but because of the advice you give in your newsletters.

I moved into my home, with a 2-year old system, 13-sensors already in place. Just need to activate it right? ABSOLUTELY NOT. ADT tried to up-sell me- then an honest rep apologized and said it should be good for another 13 years. Set up 'appointment' to activate and they charged $100. (This 'appt' is an independent sales rep coming out, to try to upsell you and tell you what you have is lacking. They call this 'rolling the truck.' Not only that, but the initial appt is to *write a service ticket* - not perform a service. The worst part is these independents have their own contracts which are more expensive than through ADT, and this is confirmed to be their business practice.)

In the fall I called Protect Your Home (ie "PYH") about installing an alarm system. They did a quick install on a Friday night...with a trainee. Since then we've had nothing but a broken system. Three months after the system was installed we had an alarm, while on vacation. CHP/sheriff showed up almost 3 hours after the alarm sounded, due to technical issues with our install. I've had at least 7 service calls in the span of 4 months to fix install issues. This is because the original installation team did not perform due diligence testing to confirm if their system would work in that specific Malibu canyon. I told them that we had zero service reaching the house, but they convinced us to try it, "guaranteed".

Do not use ADT. They have horrible customer service. They don't tell you that when you move you have to start a new contract with them which extends your contract for 3 more years. This is the 2nd time I have gone with this company and I should not have. The first time I saw an advertisement for service so I called the 800#. I paid to set up service, the technician came over, installed the keypad then proceeded to look around my house and when he was done told me what I needed to secure my house. Long story short, I ended up paying over $1300 for equipment, 3 year contract and $65 a month charge. They have false advertisement!!!

Mike was very knowledgeable, professional, friendly, and easy to work with. He went over all of the options and was able to offer some suggestions to help me save some money - but still have excellent protection. He had great alternatives to ideas I wanted, but that he would not recommend. He explained everything so that I understood why I should/should not want certain things.

I have been working with ADT for several years. I can honestly say, the moment my very long contract expires, I am OUT. I have them for my business, 35 cameras and a BRIVO system for the door. Brivo itself is excellent, but considering we purchased the system through ADT, only ADT can service it. I have had several different techs out over the years, no one can tell what the other tech did. There are no records, no "standard" install or procedures. I have spent in excess of 50K over the last 8 years and I can honestly say, there are many other companies who could have done a better job for less money and have better equipment.

In April of 2019, we had ADT come over because we lived in a pretty rough area. We were planning on buying a home and we **made it very clear** to the two guys from ADT that we were moving. They looked me dead in the eye and said moving was absolutely free, not a single cent would come out of my pocket to transfer services to a new address. That was their first mistake. When we moved, they want to charge me $499 to "build a new website for cloud storage" because moving isn't just changing your address, OH no, they treat you like a completely brand new customer, they Renew your contract and they don't tell you this, and they put Another hard hit on your credit report.

I bought a home Sept 18 in which I had to secure. ADT came out, well Safe Streets a contracted company who installs on behalf of ADT. The guy installs and going over instructions I was told to arm I would have to bypass my bedroom window & there was no sensors needed to cover my living room windows. Me not knowing I did this. So to make a long story short I was advised my system or cameras wasn’t working properly so I called ADT. They sent out a tech who verified my panel, sensors or cameras were not installed correctly and someone would have to come back out and do a complete reinstall.