ADT Reviews

Always polite customer service reps. My last issue, I was going to ask for help with my service. After hearing of my issue, the Rep. "Offered Assistance" before I had a chance to ask for assistance. It is unfortunate that there are not service providers that have "Human" service reps with a certain level of compassion. Machines/Computers cannot discern circumstances. This "Customer Service" rep. actually left me feeling like they cared.

Thank you for always giving us a call if it takes us too long to cut off the alarm??? Thank you for having a live person to talk to!!! Love ❤️ our wireless system. You all have great customer service. Keep up the good work. Thanks for not sending a lot of emails.

No longer have ADT. We have had a lot of problems with our system, sometimes it would work and other times did not. Why, I don't know. But was checked by technician a number of times. Each time thought it was fixed.

Years ago, we purchased our service package from ADT, which included the window and door alarms, motion alarms and broken glass alarm. We've been with them for five years now and their services have been excellent. The sales rep was fine and the installation had been fantastic. The installer was very professional and thorough. He explained everything when he was doing it and I'm pleased with the whole thing. ADT employees have also been very prompt. If there's a problem, they do what they promised they're going to do. They also call and check on it too. They've turned on the voice box on the control panel and they talked to us through that. They're outstanding and everything is great. If a friend asked me, I'd tell him to get and buy ADT.

Installation was timely and smooth. Customer service has been helpful. Communication was swift when my alarm went off one night. It was a false alarm; but I appreciated the quick response from ADT; and they made sure I was safe and not in any distress.

We live on a farm and my daughter got ADT for her house and my house many years ago. Their installation team did a fantastic job and I've been very satisfied with the system for all the years that I've had it. I can go out and not worry that something's going to be in my house when I get home. I got the ADT medical alert bracelet as well. I love my experience with ADT and I'd recommend them to a lot of people.

I would not feel comfortable living alone if I didn't have ADT. Anytime I've had to call them with a question, or if it has gone off, they are quick to respond. It's easy to set and learn the code. Absolutely, feel it is a service I will never give up.

ADT has been reliable, easy to use, mobile use and the service works well. Comcast has been haunting me to increase my Comcast TV and phone to add the security service and reduce my overall bill. I have continued to discuss with Comcast and periodically lower my bill. I always tell them that I am satisfied with my ADT service and costs and do not want to use Comcast for security. They get upset but they leave me alone for a couple of months.

Called for appt. Rep. was very knowledgeable when placing call for appt. on behalf of my mother. Response time from call to actual service appt. was extremely fast. Would definitely recommend ADT to any potential new customer! Products work just the way they are designed.

Please do not consider purchasing the ADT Pulse Security System. It is very unreliable and expensive. I had the system installed into my brand-new built home 13 months ago. Since then my surveillance camera malfunctions at least once a week. I've called technicians to come visit the house over six times, along with over two dozen phone calls to ADT tech support. Since June 15, 2017, with the new upgraded ADT Pulse System, the camera surveillance system is totally not functioning. In summary, do NOT purchase the ADT Pulse Security Monitoring System.

Have been a customer for many years. They are reliable and dependable. If your problem can't be solved over the phone or online ADT will send out a service tech in a sufficient amount of time to take care of your problem.

Good customer service. The appointment time was met. The tech was very polite. This was the second time we'd had an issue with this particular sensor so the tech just replaced it. I was very pleased with how this service call went.

I got the basic monitoring package from ADT. I've been with them for a long time. Their sales representatives have been helpful and responsive while the installation team was pleasant. One time, my battery went out and they sent somebody. Their service has been excellent.

I am very satisfied with the service provided by ADT and their technicians. The only problem I have is ordering yard signs. I have tried this on 2 occasions and never get them. Can you tell me why? This will help to serve as advertisement for you.

I accidentally left my stove on with a pot with a hot dog and water, and went out onto the patio and got involved in trimming some herb plants. The water boiled out of the pot and the hot dog burned, starting the kitchen to fill with smoke and the alarm went off. I had left my phone in the house. I removed the pan from the stove, shut off the alarm, and called ADT to cancel the alarm. I opened the doors and the windows, before the police dept arrived. He was courteous and prompt. The situation was under control before he arrived, so he did cancel the fire dept, call I am sorry for the incident and will be more diligent and aware to not go to the patio when I am cooking in the house. Thank you for your excellent service.

I work 70 - 80 hours a week. I have been using ADT for one year this month. I cannot even begin to express in words that one of the greatest investments I have made is purchasing the equipment for a very dependable and reliable home monitoring. I have left my home every day with the knowledge and confidence my home is secure. I would highly recommend ADT Home Monitoring for one's personal protection and securing your personal property.

This is mine and my wife's first house! We wanted to have protection for our home, We choose ADT. Every day since we've gotten ADT installed we have felt like we've made the best decision! We will always have ADT, no matter where we go and how many houses we live in. ADT will always be in our home! As long as ADT stays around we will have it! And I personally really like the new iPhone ADT app. Very nice and user friendly. Thank you ADT!

Mr. Ron **, an Outstanding Rep for ADT. Ron is Prompt, Courteous, & Knowledgeable. Ron has Friendly but Persuasive approach in advising and matching customer need, with the exact product to arrive at a most satisfying experience. These experiences ensure customer loyalty. I will absolutely use ADT for all my future security. Ron is deserving of Recognition for a Job Well done!!

I have never had any problem with ADT. When I call they answer promptly with a friendly voice and a sincerely interest in my call. They solve the problem and it is usually taken care of in a matter of minutes. I feel safe having them on my side.

Although we're satisfied with the protection and customer service, it's always been a huge problem with the system locking up our landline service during an event or when it's merely transmitting to the ADT computerized system. When this happens, family, friends, and current and prospective business clients hear a fax tone-like squeal and hang up. While family and friends usually will try to complete the call several times, some prospective clients are lost for good. We never know when the system will lock up the landline. Yes, we can upgrade to a new, wireless system but we don't have the budget for it. Since there's no chance ADT will improve the system we purchased 16 years ago to bypass our landline, I'll continue to rate it just two stars.

I set up an appointment with ADT to upgrade my system and sign a contract for three years at a lower monthly rate. ADT called three times to confirm this appointment. On the day of the appointment, nobody showed up from ADT. I called ADT and they said that they had mistakenly ordered service from a different state and had canceled the appointment. I explained that nobody had notified me of this and that I had wasted a day waiting for a service tech who never showed. The ADT rep said somebody would call me back to discuss the issue. Nobody did. I called back twice and complained again. Both times, I was placed on hold for 10-15 minutes. In the end, ADT offered to reschedule and give me one month free service for my inconvenience. That was not enough for the inconvenience and exceptionally poor customer service.

As usual, ADT's response was spot-on. Having the police come prior to the ambulance worked well. I have a dog that I refer to as my "guardian angel" and having my son come right behind the first-responders worked very well. Everything was fine, and my son was able to take care of Merlot and me in that order.

We just updated our ADT system to the Pulse system, I must say we are enjoying it very much, compared to the old system. The Family really likes its easy use, we can view while away, turn on and off devices at the touch on the new app that comes with the system, we like the new inside camera and may soon add more cameras for better viewing of locations around the home. It's a great system. I would recommend to anyone that needs a new system!

The ADT service is fantastic. I received the alarm notification by text promptly, received a call from ADT asking if we were ok. They were very concerned for our safety first and did a superb job in getting P.D. to our home. Thank you ADT!!!!

After some initial issues (they ordered the wrong parts) I was relatively happy. Had a full system including a camera setup for driveway. I was told that they would store 1 week worth of video footage in case there were any issues. All I'd need to do is login to Alarm.com to retrieve the footage. I'd had some issues with my camera which I troubleshot then called technical support because we had another issue (the feed was only available on my cell phone and not my girlfriend's). They said we should reinstall the app and it should work. It didn't but we figured at least the feed works on my cell phone.

The service tech found two of the sensors were defective and replaced them following a full system test to confirm the newly installed sensors were working properly. Test completed, the service tech reviewed the test process and results with us and provided a copy of the invoice.

We had new windows installed, scheduled an appointment the next day to reinstall our sensors. ADT technician Matt **, the most courteous and knowledgeable technician I've ever met, also reviewed and checked our entire system, ensuring that every facet of it operated correctly. When he finished, he thoroughly briefed us. If I ever need an ADT technician again, I want Matt **! Great ADT Service!

ADT provides affordable and comprehensive home security. Backed by professional, knowledgeable and courteous customer support ADT is fast to respond to any questions or problems with their service. ADT has an excellent website that facilitates both support and questions you may have with regard to your security system. I have been a customer of ADT for over 16 years.

The person was very professional, fast and friendly. I would highly recommend ADT for a security firm. The system makes my wife and I feel more secure while we are home or away. We have been long time customers and do not plan on changing anytime soon.

Before leaving on an extended trip or vacation we info ADT that the contacts will be gone. They are to notify the police first if there is an incident. We always feel comfortable knowing our home is protected while we are away.

The installer Dean did a great job of installing, explaining and demonstrating our new system. We have been with ADT for years and just updated to the Pulse system. We highly recommend ADT and love our new system. Well done.

Love the auto fall detect; mom was outside in the yard and fell; and the service went into action right away; fortunately she was not seriously injured but we were grateful for the fall detection feature.

Installation - Jorge was very personable and knowledgeable. He made sure that I understood the new system before he left. I was very appreciative of his time he took with me. As a trainer in Clinical nursing, I know that it is not always easy to be patient with your client and realize that they may not know something that is so everyday and commonplace to you. He was awesome. Thank you.

Our service call was for low battery. Service date June 2017. The rep from ADT gave us a call to notify that he was on his way to our home. When he arrived he checked the system and replaced all batteries. He was very professional and answered any questions we had. We would definitely recommend this repairman to anyone. Also if we have any need for service in the future we would request this repairmen.

So far I have not had any problems with the alarms. I really like to be able to check at any time on my phone if there has been a problem at the home. It is nice that my dogs do not set off the alarm and that I can set it so it doesn't go off with me in the house at night.

We turn our system on each time we leave our house. We have cameras that we installed. It would be nice to see if we could work it with our alarm system then app it to our phone so we can take a look at what is going on. We currently only have cameras outside but we have not been contacted about an upgrade when I know of people that I have referred with a newer system. Just would be nice if we were contacted about an upgrade since we have been with ADT several years!

ADT Service is above all others. The technician was the best most knowledgeable technician I have dealt with. I would always recommend ADT above any other alarm service. They are not always the cheapest alarm service, but you get what you pay for. I trust ADT to be there for me.

Pleased with alarm system. Feel secure in my home. Comfort in knowing when I travel I do not have to ask someone to check on my home. My family is pleased that I have installed an alarm system. I would encourage older individuals who live alone to have an alarm system installed because it does give one a peace of mind.

Very satisfied. Very good customer service. They are alert and call us and police immediately. I'm very happy and secure with ADT service. Customer service always there to help their customer. Congratulation for a good service. Hope always be the same.

My service with ADT is the I can say that the easy way to set the system. The pulse video that monitor the interior of my home and the keyless entry that disarm and arm my system. The gentleman that install the system was excellent and very professional, and the way he help show me how the system works was great. I have enjoy the way the system has work with no problems at all. Thanks ADT.

In 1987 I had a burglary at my house. I spoke with my neighbor across the street. She said that, after she had had a burglary, she had investigated every alarm company and ADT was clearly the best. Knowing how thorough she was, I was absolutely certain that she really had investigated each and every alarm company; so I had an ADT system put into my house. Around 2002 my fiancé had a burglary; so I had an ADT system put into her house. We were married in 2004. It is now 2017. During the last 30 years when we have had ADT protection, neither of us have had a break-in or a burglary. Our ADT system has rarely needed service; but when it did need service, the service was prompt and thorough. On a few occasions I have had questions about our ADT system. When I called, I always got the help I wanted promptly. We are completely satisfied with ADT.

Excellent service. I am very satisfied with all services since our system installed. Your tech man explained everything to my wife and me. I am enjoying the outstanding protection. It is a great feeling that we can leave our home and know all is safe.

I would like to see compatibility with the SmartThings app. I would also like to be able to close my Kwikset Kevo lock and other smart Kwikset locks. It would also be nice to see integration with Google Home. I am really appreciating the Amazon Echo integration.

I've been an ADT customer for 15 years. I got the motion sensor and sensors on all the doors and windows. I'm fully satisfied and will continue to use the service.

We have currently had ADT for at least 17 years, and recently you made a change when doing a vacation package. It was about time. Thank you and continue doing a great job. I love PULSE, it was a life saver when my husband was in an accident while on vacation. I was able to let my neighbor, allowing her to water plants and also retrieve information I needed.

ADT has given me peace of mind. Being a new customer, I have contacted the service department several times, customer service and have had techs out to my home. Everyone has been so nice and helpful. Techs on phone and in person knowledgeable and aim to please.

At $53 a month to have my doors and home monitored for movement, gives me peace of mind. From beginning to end the whole process was easy. Installer was informative and helpful, the system is easy to use and has an app for my phone. With an amazing discount I also got the RING doorbell which gives me the ability to see who is at my door even if I am not home. It also records the video as well.

I decided to get ADT as I am a new home owner. For many years I lived in one apartment or another where there was some security and I never thought about protection. Now, the security is very important to me and the police, fire and medical emergency buttons are an important part of that. Yes, I would recommend ADT.

Josh from ADT came to my home and explained all of the options I had. My wife and I wanted a very specific setup, he worked with us to get it ordered, installed and running properly very quickly. I was very impressed with both Josh and ADT.

Anytime I have had an issue with my alarm system, your customer service team has always been helpful and responsive. From replacing my system battery to determining alarm event codes a customer service rep has always been able to resolve the problem. Keep up the great work.

Love the service and prompt call back. I feel so safe at home knowing that me and my family are well protected. The operator is calm and pleasant. I recommend for anyone who wants security in their homes to go with ADT. I will be upgrading soon when I have the money. ADT is the best company, I will not be switching to no other security company.

Love ADT! Everything about it! From setup to over the phone CSRs to technicians... Always receive the best (and always friendly) service! The greatness of the company shows through by the people whom are obviously happy working for ADT! Awesome products, great service, user-friendly pulse and website... What's there not to like? Have never once even considered switching companies! Thank you all!!

I have received ADT service for both Burglar & Fire for over 25 years in 4 different homes. Have always had excellent service for both installation and monitoring. Even Customer Service for English speaker persons on the phone have provided excellent service.

We received a low battery signal. I called ADT and was told they no longer had our battery model. After I ordered it elsewhere at (very costly). I received a message from ADT that they had found one and it was on the way. We installed the one we had purchased and the ADT battery NEVER arrived! We used to have a local representative whom we could call who would have taken care of this for us. We no longer do!

We are very please with our system. We have not had any problems with it nor any of the people that we have had to contact if it has gone off. We would highly recommend this system to other people for their or business.

We have had ADT for some time now and I must say that in today's world it is nice to have the security of ADT. Hearing the sounds when I set it, come home to turn it off and set it for a safe night at home reassures me of the superior service of ADT. Thank you ADT.

Great company to deal with and I also enjoy the great techs they send to the home. ADT provides great customer service. I have been with ADT now for over 15 years and they have always solved my issues to my complete satisfaction.

I am completely satisfied with the service ADT provides. When an alarm goes off by mistake we get a call quickly. When I have called to change alert words the tech has been friendly and has gotten the info immediately. I have no complaints.

I am very pleased with the service that ADT provides. I have been a client for many years, never thought of changing alarm companies. They are quick to call when alarm goes off, and very quick to handle any situation that I have had with my alarm, even the false alarms that have been set off by us.

A representative came out to help with our Pulse concern. It was working in our cellphones initially and then was not reflecting what was showing on the main control box. I was no longer able to operate the system using Pulse. We found out that the cell power needed was not sufficient in my area to be consistent.

We were with another company that was bought by ADT. We've had really great service with ADT. This includes rapid response to our "smoke/heat" sensor that was triggered by a pest control fogger that I had set off and forgot to cover that sensor. We were about 1.5 miles from home, heard sirens and then a call from ADT folks. I also purposely trigger the system to verify it as well as the support. It's always great.

Love the response time of my ADT service in Midland, TX. I receive a call from a customer care representative almost immediately after my alarm activates. This gives me peace of mind when I am at home, away on business, or on vacation. I appreciate their quick actions to ensure my safety and the safety of my property. Keep up the good work.

The tech couldn't have been any nicer. He was very nice, friendly, professional and knowledgeable, and really took my safety concerns into consideration. I was thrilled that we were able to schedule the installation as quickly as we did, within 2 days. He really explained things as he was going along that helped me to understand the system better. He took the time to show me and explain the panel and how to use it and had me test the stay and away buttons and made sure I was completely comfortable with turning on/off the system before he left.

They are extremely quick to respond, giving my wife and me a lot of confidence and peace of mind. The operators are always professional and courteous. We have had them for several years and I wouldn't change for anyone else.

Pulse icon on phone disappeared while I was cleaning up phone. Icon was still in notification settings but could not get icon on Home page. ADT person pleasant but not able to help after multiple tries to resolve. Person asked her supervisor but still unable to resolve. Needed to call Verizon and they understood my problem and icon was again put on Home page.

Twice our friend and "cat-sitter" had inadvertently set off the emergency alarm and twice the police response was fast (arrived before she could figure out what she did wrong), professional, polite and reassuring. ADT followed up with phone calls. She was using the key fob. Just a suggestion: could the key fob be designed to reduce the amount of false alarms; e.g.: if the "panic button" needed to be hit twice in rapid succession to engage? That bright red emergency button, easy to see, is also easy to mistake if one is in a hurry and has her hands full! Thank you for great service!

My husband and I had talked about getting an alarm system but never did. It wasn't until we purchased our home it became a necessity. I spoke online with a representative who was quick and knowledgeable about what we were looking for. We were set up within a day to have someone come out and see exactly what we needed. The next day, a technician came out and installed everything. He took the time to explain how it all worked. I have been recommending ADT to everyone who is thinking about getting a system. It is a wonderful feeling to go to sleep at night or leave for work and know your home is protected, and if there is an incident help is on the way.

The person that I spoke to was very polite, professional, and listened to my concerns whereupon they answered all my questions and gave me a full explanation of how to handle the problem that had occurred. I have been pleased every time with the service from ADT.

I am most pleased with my ADT. I feel safe. I have the sign posted on my lawn and on all the windows. The inner voice of the alarm keeps me aware of someone entering when I am at home. I like the system a lot.

I disconnected the landline service from AT&T and a wireless new system had to be installed, and it was very professionally and to my complete satisfaction. Your technician was courteous and knowledgeable and very good at explaining the new system.

Great experience with both the ADT representative and installer. They were on time for their appointments, gave clear and specific information about their products/services, and gave us the service that we asked for. We have used ADT for years and chose to go with them for our new home. They are great and we are having them install a system for our daughter.

The front door alarm battery needed to be changed. This made the front alarm trigger when set. Both myself and husband was at church then work and was unable to check messages on our phones. The police was call to our home however, everything was fine.

We have been very pleased with ADT. Our neighborhood has changed over the years and adding the ADT Home Security system gives us peace of mind while at work or on vacation. We have recommended ADT to several of our friends.

When I signed up for your service, I was to receive a $100 gift card after paying for the service for 12 consecutive months. After the end of my first year, I tried to collect my gift card and was told that it had expired, as my service began in 2016. I have had nothing but the run around from ADT since my request on June 1, 2017. Either I get the gift card or I cancel my service. The ball is now in your court.

ADT is awesome. I've had my service for over a month and no problems so far. What I like about the service is you can use your phone or the remote from anywhere and set the alarm and also they have a guard to ride pass my house and keep an eye out for me since I'm alone.

I have called Darrin ** about this twice. I am still waiting for someone to come and help me with these issues. I need to have one camera turned slightly to cover an area that is not seen on any camera. I need someone to show me how to capture an event so that it is not erased at the end of the month. I need a manual that tells me how to use this system. I was told I would receive a text whenever there was an event. Then I was told I would receive an e-mail. When Nick set up my system, he said he didn't know how to do that. I am unhappy. I need some assistance.

I received a call that there was entry and a broken glass alarm. A friend came to feed the dog and his code wouldn't enter. Security was dispatched and no entry and no broken glass. The next day the tech came to check the keypad and all was fine. The first dispatch caller was rude and curt the second was very helpful and for that I am appreciative.

I am very happy with ADT security Service. They respond immediately; and when necessary take immediate actions to contact police if no answer on phone which has happened when I was outside and forgot my alarm was on. The police showed up to check on me. It was a false alarm as I forgot; but I felt totally safe, secure and protected by my security system from ADT. And I am very happy with all representatives that I have spoken to when the alarm goes off by accident. They are fast and very pleasant to talk to. Keep up the great work!

I'M a home owner and have the ADT service for the last 3 or 4 years. I like it, because with the app you can handle your alarm from anywhere. Don't matter the distance and you can arm or disarm it from your cell. You feel great. If have any issue at your home, they call you immediately. That happened to me. And police and firefighters were at home instantly.

When I bought a home in this area about 3 years ago, it was not my first use of ADT services. I was happy to return to using them because of their responsiveness and the technology available to customers to help them feel secure and safe in their home. They have not failed to deliver as promised.

Customer Service handled my call well, also got an appointment same day, as requested. Your tech, Robert, called and arrived at the time given. Very professional - very courteous gentleman, answered my questions - took care of the problem. Thanks.

First, I was very satisfied with the response time to my call for help. First responders and fire dept. came in 15 minutes of my pressing my alert button. Thanks.' However, my complaint is to do with ADT communication with my contact people (2). They were told by a ADT rep that I had been taken to emergency at a local hospital. NOT TRUE!! And First responders NEVER tell ADT such info (I checked). Of course my contacts spent much time trying to track me down at several hospitals. I never left my home. Please ensure that this type of misinformation never happens again. It caused much confusion and time wasting.

Your staff is superb! I now have custody of my three grandchildren ages 4, 3, and 2 years who are very curious about the ADT buttons and my home. They trigger the alarm during late night and early morning tours of my home. Your staff has been amazing with their promptness in contacting me to ensure the safety of me and my three newly inherited grandchildren. Thank you!

I wish that this would work with wifi. I have broadband connection for the web, and that does not work with Pulse. I also have a wired network for computer with wifi connections that I use with the ring doorbell. And It works very well.

I have been very pleased. When I call I always get very helpful people that put my mind at ease. They react quickly the 2 times that my alarm went off and helped me know what to do. Also helped me with getting the services I need at a reasonable price.

To date, ADT has provided quality service at an affordable price. I am extremely happy so far and will continue to be a customer. The ease with which I am able to communicate with customer service, their professionalism, and the availability of in-home service technicians is wonderful. Keep up the wonderful work.

Had trouble with monitor. I have always been happy to have ADT because every time I call them they are so quick to help me solve my problem. And as of now it is solved. So happy with ADT. I will be upgrading soon. Thanks ADT.

4 yrs of service, we have the house for sale on a contract to close soon. I ask for service cancellation and they said it will take 30 days. That is hilarious! They just trying to take more $$$ from consumers. Very disappointed.

ADT has been fair and courteous when responding to issues with the alarm service. I would not go to other company. ADT is our alarm company. Monthly service fees are fair compared to others in our city. Monitoring response is excellent when system goes off. The customer service reps are knowledgeable and quick to verify identity.

JD matched us with the perfect system for our new home and the installation crew went above and beyond to make sure the system worked as intended. Working with ADT was a great experience. We've worked with several system installers throughout our home building process and ADT is by far the best.

Friday, my Pulse app disappeared, I wondered why and several hours later it reappeared as the new app. After logging in and having to go find all my login info all over again I might add, my first impression was that it was not as user friendly to navigate as the old app. On Friday night, my outdoor camera, went offline for the very first time. The next morning it was back online. Monday it went offline again. Then it came back online after I called and asked to have a tech person come out to see why and to explain how the new APP works. The camera came back online before he got here. It seems coincidental that the offline has started when the new app got installed. And, on the new app, the outdoor camera takes longer to come up which it didn't on the old APP. I do not like having to go up to the 3 lines on the left to access the camera recordings when they used to be handier on the front screen. Overall, I hate your new and so call improved Pulse APP.

I needed to replace my battery after it was mailed to me but because of the position of the battery box in my closet and my balances issues I was unable to reach the box to replace the battery. I was concerned and decided to terminate my services. I contacted ADT to terminate services and a technician was dispatched. I felt my concerns were resolved and my home is protected. As a senior citizen with a disability I thank you for your timely effort. The tech and your customer service rep were kind and patient as well as accommodating.

The battery went dead in the system. An ADT technician was there the same day to repair the wiring that had gone bad and was done in 10 minutes. I didn't think I would get same day service. That was a nice surprise.

I called to see if I could lower my bill because I had received an email from USAA that if you were a member you could get ADT monitoring for $26.99 per month. The guy that I spoke with could not get me down to $26.99; however, he got my bill down to $27.99 per month and I was happy with that if he couldn't' give me the other dollar off. I am sorry I can't remember his name but I thought he was very polite and most helpful.

They've always been there for me. Calling them is a good experience as they are quick to help you. Thanks and I love this company. Been with them for at least 7 years and the techs are wonderful. Price is great and they work with you to make it work with your budget if needed.

ADT is always on top of the situation. Even when it is a false alarm, they take things seriously and follow protocol. I appreciate their diligence. With kids in the house, it's easy to trip the alarm by accident, but ADT is always kind when handling the situations.

Great experience with ADT. No problems with system. Would definitely recommend ADT to a friend or family member. I love the pulse application. It allows me to access my alarm system from my phone. I also love my remote key change. I give ADT 5 stars!

Most important experience with ADT in more than 10 years is the satisfaction for me and my family to know that we are safe and protected which has been shown in incidents during those years. Thanks ADT for your great job and high professionalism.

I am a widow. I feel very safe having ADT. With the new Ring System I am able to monitor from whoever I am whoever is at the door. I travel extensively and knowing that I can monitor my home, there is less stress.

Have been very pleased with the service and have recommended your company to many people. At one time our alarm went off while we were out and we received a call and we were able to get home but luckily found nothing wrong.

Every time I've had to contact ADT I've absolutely fantastic customer service, rapid response to every question and correct answers. Most positive experiences and will definitely continue with ADT! I most highly recommend ADT and have ADT in two homes.

"Thank you" ADT for your speedy respond to sending your highly experienced technician to repair my Pulse security cameras, as well as adjusting my bill accordingly. He taught me some troubleshooting techniques. I will definitely recommend friends.

We can't recommend our ADT security service enough! Whenever we have had a problem, the ADT personnel have been courteous and helpful. The ADT equipment is easy to use and just what we needed. As far as we are concerned, ADT is the absolute BEST!

Dewey ** was our installer for our new home in Brimfield Illinois. He went above and beyond to meet our installation needs. This is the third time Dewey has done work with ADT on our homes and business. He is professional at all times and knowledgeable about his profession. He is definitely an asset to ADT. He should be in a management role as a preceptor instead of just installing. He sets a perfect example of what ADT should have as an employee.

While I am very happy that I received a call within one minute of my alarm going off, I am a bit concerned that this is the second time that I have received an alarm on my front door (being open) only to return home to find my front door securely closed and locked. Is there some explanation for this? What can be done to prevent this problem from happening again in the future?

Strange alarm sound went off - nothing showed on the screen - alarm was different - not as loud as intruder alarm sound. I turned it off by punching in my security code. No message was present on the screen and no doors or windows were breached, so I telephoned in to see what was happening. Employee told me it sounded like a routine check-up of the integrity of our telephone feedback loop to ADT. This made sense, so I thanked the person.

They're the best around. Have had them about 10 years now and am very pleased. Great job, keep doing what you're doing, people. Feel safe and sound in home and when away thanks to ADT. Thank You for providing me and I'm sure others with peace of mind. Happy customer.

My son thought a smoke alarm was beeping. Your service man quickly discovered that it was not the smoke alarm but an outdated C02 alarm in the same area. We were out of town at the time and our son handled the call. We thank you for your help in this matter. It could have been a real problem and we were relieved that it was quickly resolved.

I have been with this company for 10 years. We have been very happy with the service and response to the alarms. The cost of the service is reasonable with payment options. With this uncertain world having an alarm system is a must. This company is a keeper!

I have never had a bad experience with ADT. The service is always awesome whether it is a call from customer service or a situation with my alarm going off. Outstanding customer service. The representatives always make me feel like I am the only customer they are concerned about at least during our exchanges. Thank you!!!

We've accidentally set off the alarm twice and ADT responded right away. Someone called and police came out. Feel good about our security alarm. We've had them for several years and have recommended them to others.

I can't recommend ADT enough. They have been so helpful and dependable. We had an issue with our alarm and they sent out a Tech right away and he fixed our problem. They worked with us financially. Not many Companies would have been so helpful and flexible. ADT offers the best protection for my home and I go to bed every night knowing ADT is watching out for my family.

We have been an ADT customer for over 14 years now and have been very happy with our system. The secure feeling we have knowing that ADT is there for us 24/7 has made a big difference in our lives. We know that in this day and age leaving a home without an alarm system is like playing "Russian roulette". It's only a matter of time before a burglary or a fire could take everything. I highly recommend ADT to feel safe! and secure.

I usually have alarm issues when I am about to go to bed for some reason and no matter how tired I am the ADT professionals are so helpful that by the time my issue is straightened out I am in a much happier mood just because they take my call seriously and start working on a solution for me very quickly. They help me check my system and are very patient while I attempt to follow their instructions. I am glad I chose ADT to protect my home.

I love ADT. I feel more secure at night and when we aren't home. The service is great & the rates are reasonable. I would recommend ADT to family and friends. No problems with the system. The signs they provide are great and the camera works well in the dark.

JUST YESTERDAY, I unlocked door and opened and alarm never went off until I walked in front of motion detector. Sometimes you hit the same code and nothing happens, other times it is overly sensitive. Recently smoke alarm went off and didn't have a clue to shut it off but fire dept showed me... Most of the time it seems to work fine. Mind of its own.

So far no dramatic or dangerous problems have occurred and through the several years we have had your service we have always received courteous and clear answers to problems with maintenance, use, and updating that have occurred. That does suggest that if all hell breaks us we can expect the same level of assistance. Thank you.

Was not able to create account because I do not know the password. This will be a problem if the alarm goes off and we get a call. I won't know the secret word. I called about this and was told you would mail me the password. Still waiting.

The technician came and ensured that all of the magnetic contacts were securely attached and did a functional test on the system–explaining a few things I needed to know. Excellent and courteous–could not have asked for better service!

Everything is good, customer service, equipment. Response to alarm is fast. Economical, answer question knowledgeably. I can't complain. I have been nine years now with ADT. Scheduled services are prompt and timely. Modern technology with equipment. Instructions are given completely and professionally.

Every time we have contacted ADT, they have been nothing but nice and professional. Very pleased with their service. Could not imagine not using ADT. It makes me feel good knowing they have my families’ back. They even provide free decals and signs and that's a great deal. We feel more secure and safe. Thanks ADT!

On Monday, June 12, 2017, while I was away from my home, some unidentified movement was detected in the hallway at my home. An ADT representative called me immediately after the system triggered an alarm. I was unable to leave the location where I was when the system went off. The representative asked verification questions regarding security codes. The representative was intentionally concerned about my well-being. The rep. also informed me that anything, even though small, could have caused the alarm to go off. I appreciate very much the timeliness of response and concern the ADT rep. exhibited in taking care of my concerns.

ADT is the security provider at both of my homes in Florida. Their team provided me with professional oversight of my needs and then followed through with professional installation technicians. The monitoring that they provide is consistent and works with local law enforcement in all jurisdictions.

We have had ADT for many years and our service has been excellent. Whenever we had a problem or concern our phone calls did not go unanswered. Each representative that came out to service our equipment was very courteous and made good suggestions to better enhance our system. I have recommended ADT to others, including my daughter and son. However they have moved to other areas and changed product.

On April 16, 2017 I purchased the Safewatch Pro 3000EN. Security system and service with these cameras are terrible. When trying to access the view, it comes up as unavailable to view video. I have had this problem since I purchased them and I have spoken to a representative and they will not refund my money so I am stuck with equipment that do not work.

I have been a customer of ADT for many years. They have always been considerate and very professional. No question is too small and their agents are very patient. When I have had to call them in the past, I have been treated with respect and the agents have gone out of their way to solve my problem and resolve any issues in a positive manner.

Upgraded to ADT Pulse. Everything set great. Except lamp downstairs. It will not come on at 8:00 pm and go off in the morning’s time. We contacted you, but still haven't resolve it. Needs to be done. The light will either come on, but won't go off. Or vice versa. Thank you.

I have had ADT security system since the 1990's and have always been extremely pleased. I am confident that they will always keep my home secure. I would never change to another security system. ADT has always responded to my calls for service in a prompt manner. Thank you, ADT, for giving me peace of mind!

I love our ADT security system. Every experience that I have with ADT is a class act, whether it was the salesman, the installation tech, customer service or the website for quick questions. Every aspect of the ADT service has been A+. I have and will recommend the company and the service to anyone I communicate with. Thank you again!

This is my second home with ADT security system. I am very satisfied with ADT, especially the app for the phone. I have referred a friend and they are very satisfied as well. I am looking forward to seeing what the new app has to offer.

So far I am very pleased with ADT system. I went to Texas on a trip and I could monitor my house with the system. I got text messages when some happen, like my daughter forgot the password and I got a text message right away about possible burglary. Was great.

ADT is on point. If have any issues with my ADT Pulse they send a tech right away. The Techs are always well trained and quick to solve the issue. It is a great thing to know that you can count on ADT.

I had Brinks at first until they changed it over to ADT. I called them once because I was thinking about upgrading. I told them that I have been with Brinks for a long time but they couldn’t get me a deal on it so I told them to forget it and I'll keep what I have. I guess they don't consider that I have been a long-time customer because it's up on another company. But other than that, I love ADT. It's great service and they monitor well. Sometimes I might set the alarm and then run outside and forget to cancel it and they’ll send somebody out. Some installation people had come out last year to fix the alarm and the wires on one of our doors. They did a great job and I haven’t had a problem since. They’ve been really good and I recommend them to anybody.

Whether you think you need ADT or not, they are there protecting you, your home and family. We have had ADT 26 years. To sum up our thoughts... "peace of mind". There when you need ADT to respond with the touch of a button. Since we began we have not had any break-ins. Great service. Wonderful people.

After 14 years, we decided to upgrade our alarm system. ADT did the work installing new keypads, cameras and Ring Doorbell system. Quality products were installed by a highly competent and skilled installer. He also did a great job explaining the system and teaching us how to use it. We are very pleased with our new system. Thanks ADT!

Our experience with ADT has been excellent and we are happy we switched alarm companies. Everybody we've talked to at ADT has been very polite and professional and their Pulse app is very easy to use. We are happy with their services.

We have been very pleased with the quality of the security system that was installed, the level of support we get from the call center staff and the field support provided when we need some system support. If I forget to set the alarm on "stay" while the dogs are home, I usually get a call from the call center before I leave the driveway. We feel very safe with ADT.

Mark was on time arrived about 10:30 am. My appt. time was between 8 to 11. He was very friendly and took care of my problem efficiently. The battery needed to be replaced. He was very professional. I have been an ADT customer for almost 20 yrs, back when it was Brink's and have been very happy with them. Thanks very much.

I’ve had ADT for about eighteen years now. So far, everything’s been going okay. I’ve recommended them to my daughter and she had the alarm system. At first, if I had a problem figuring something out, ADT’s customer service representatives would help me out. We also had false alarms a couple of times and they were very nice about it. I have an old system. I don’t like the new ones like what my daughter has, to whom I recommended ADT to. They could now do everything through their phones and that’s too much technology for me. ADT had also screwed up on my billing, but I called them and the girl rep made an adjustment.

We have had ADT security monitoring service for over 6 years, including 4 years at our current location in the outskirts of Washington DC. They have been extremely reliable and responsive. Their phone line dedicated to home customers is a big help. I would not change to another monitoring service.

Upon calling ADT I talked to customer service about my charges and asked if they could be adjusted to what they were before. The representative checked my long standing record with the company and honored my request. The representative was courteous and acted in a professional manner, with results that were highly satisfactory to me.

ADT, are very friendly toward their customers and are there to help you. I have had false alarms and within thirty seconds or less I have had them call me to see if everything is OK. ADT is the best for home protection or for your business.

Reliable, intelligent service. ADT offers equipment and monitoring that is needed and tailored to the consumer. Updates and upgrades are available, but there is no pressure to do either. Monitoring rates seem to be on the high side of reasonable, but for the quality of service, they're not out of line. I would not use any other alarm service to protect my homes.

I love my system, me and my family feel safe and secured thanks to ADT. The system is affordable and real self explanatory. I would recommend this service to everyone. I am very satisfied with ADT and cannot imagine me and my family not being monitored by ADT.

I was appalled to receive a notice of non payment from you for the month of May. I immediately contacted you via email sending you evidence of payments for the latest six months and received no acknowledgement from you. Also at this very moment and for a month at least the camera connected to Pulse is not working.

We have had a few small problems with sensors that needed replacing and a couple fall alarms from carelessness coming and going. Also received prompt and courteous service for everything and no hassles. Recommended. Also had a lengthy consultation regarding cameras for the system. Very knowledgeable person who gave us all the information we needed.

I had several questions regarding when ADT calls if your alarm goes off. The representative did an excellent job of explaining everything to me and actually asked me to walk through a test of the system to make certain everything is operational. I was impressed that she took the time to do this and we clarified everything.

You guys are phenomenal! Every time I'm asked to provide feedback, even I am surprised at how happy I am with your service... you just keep getting it RIGHT... not just now and again, but ALWAYS! Watching perfection in action is a beautiful thing.

I accidentally set off the alarm, but found out it worked! THANKS for the great service! I was very impressed with the extremely quick response time. I have had ADT for almost 15 years and don't plan on switching!

Easy to program. Company responds quickly if alarm sounds. Makes sure police need to be dispatched before call is made. Can be as sophisticated as you want to be with system additions. Do not like over-the-phone problem-solving. If I wanted to be an IT geek, I would have gone to Georgia Tech.

I have been using ADT for several years since 2010. I have never experienced any issue with ADT. As a matter of fact, they are always prompt to contact me in the event where I forget to disarm my garage before going in. I apologize for the inconvenience this causes to them, but I appreciate that ADT is always alert and will act if the alarm has not been disarmed within the time allowed. That shows me that they are on the job. Also, I never had any issues with the billing process. It is always accurate. ADT is highly recommended.

We haven't had a burglary or emergency, thank goodness, but we've had two incidents that the alarm went off during a bad storm while we were out of town. Through it all ADT was awesome and helped us navigate the whole weekend calmly.

He arrived on time. I especially liked the email before the tech arrived showing me his name and picture. He did a great job, hooked everything up and showed me how to use the new upgraded system. He was very professional and courteous, thanks again for the great service.

You were diligent in responding regarding our dying battery and were helpful in finding us another replacement. You have been very quick to respond to alarm situations and always professional and courteous. We are long time customers and look forward to many years of service from your company.

From the moment I called to schedule my initial appointment, everyone has been courteous and helpful! When they schedule a time for some to come out they give a small time frame like two hours. Not all day to sit around waiting and they've always been on time. The phone techs have been there for me when I needed them and assisted me many time. I'm glad I've never had a break-in but glad to know they are there for me when I need them.

When we mistakenly set off the alarm, the company immediately called, within minutes, and made sure we were all okay. After explaining the situation, the company was understanding of our mistake. This has happened before and ADT has always had a quick response. I feel safe knowing that if it were truly a real matter of a break-in, ADT will immediately contact me or the police.

Great customer service, very prompt when the alarm goes off. They alert us by home phone, cell phone, texts, and email, you can't beat that. I don't think any other company is that good, and I told my friends and family and recommended everyone that ask me about ADT. I tell them "you will be satisfied." So thank you for support.

I pushed the wrong button on my fob. ADT was johnny on the spot responding, asking if I needed assistance. I am very pleased with the service I received. ADT is well worth the cost. The service person calling me was nice and helpful.

Quality, Accuracy, and superb Customer service. Prompt response with a calm person on the phone when an alarm is experienced. Also very helpful with assisting in conducting the routine system check. Really appreciate the professional staff with good knowledge of the systems and operations. Enough Said.

I heard a beeping at control panel, saw a # which was for my front door, saw low battery on the pad. Called ADT & they told me they would send a battery. I had a spare to use in the interim so it worked out fine.

A most Trustworthy & Professional Organization. It is always a good feeling, within ones domain, knowing that your possessions are well protected with ADT. Whenever I make a call to ADT, I am always pleased with the courtesy, highly knowledgeable, friendly & professional attitude these employees display. Continue that positive/can do attitude & success will always be forth-coming from all of your clientele.

I'm known for many 'senior moments' such as leaving popcorn in microwave too long and bag starts on fire... burning toast and smoke fills the kitchen, etc. Each and every time they have called and explained what I did, they were very understanding and did not make me feel belittled. I am thankful we have ADT.

My technician Brad has been to my house three times. He is always professional and does a great job. The only issue I've had was that one of the door sensors fell off while I wasn't home. The police were called out and I got my first false alarm report. I don't think that's really fair because I didn't install it and wasn't even there when it happened. It just came unglued.

We have been Pleased with ADT from the moment it was installed. We have had no problems with the equipment and the customer service has been excellent and when the alarm has gone off response has been quick and courteous.

We find that the system works wonderfully and the few contacts with the monitoring people that we have had by means of the system - such as when the motion sensor set off the alarm after my wife had inadvertently set the "away" function while I was still in the living room. When I got up and moved, the alarm immediately activated which led to the ADT monitors contacting me via the panel speaker - to have been efficient and professional. The only problem is that they need to find a more permanent method of closing the panel cover. The little plastic tabs keep breaking off and we have to tape the face-plate closed. We've had two of the face-plate covers break in the three years we've had the system.

We got ADT security service four years ago after there were some break-ins in the neighborhood. The alarm has gone off several times, but, fortunately, each time was an accident. ADT has always responded immediately with a phone call asking if we were all right and if they should notify the police. On one occasion, when we did not answer the phone, they did call the police who came to check on us. They are also very helpful when we've called to ask about technical issues. We recently upgraded the system slightly and signed another contract.

My key broke off in the door while trying to open the keyless entry. Medical alarm kept contacting ADT. Representative was awesome. Was very happy with his service. The representative made sure the lock worked well and took care of the medical which was working improperly.

I have been with this company for about four years. They have the best customer service agents and doesn't matter which department because they all are superb. I would like to give a shout out to ADT customer service department.

I have had ADT for the past 12 years (entire time I have owned my home) and I feel very safe knowing their system is protecting my home. Handling alarms has been quick and thorough, switching over to access through cell tower was seamless, and I am setting up service at my new home. Definitely a great experience.

I have had ADT for just over two years. This is the first time I have ever had security in any of my homes and it has been a very good experience. If I have an issue I am treated with respect and the issues are taken care of right away. Most of my issues have been with the alarm going off at night when there has been a disruption to the service or when there was an update done. I called and it was fixed immediately.

I've had ADT for seven and a half years with my house alarm system. The monthly rate is reasonable and has not gone up. Without any qualifications, I can say that I have never had ANY problems! I called once for a service call and several times with questions. The people I spoke with were professional, courteous, and informative. The technician who came to my home completed the job promptly and well. I absolutely would recommend ADT to anyone.

The call back worked so efficiently when we set off our alarm accidentally in the middle of the night. We would only hope it would happen that quickly if it were a true emergency, which it was not. We hope to never find out!! The call came very quickly. The rep was very calm and kind with us.

Your representative was timely and proficient. The service he offered was detailed. He accommodated my schedule; was very detailed and explained fully how to operate system. He addressed all my concerns. Left work environment clean. Will recommend ADT to friends and family.

The work was great and the tech did an awesome job. Would absolutely tell my family and friends about you guys. Keep up the good work. Me and my fam very safe with you guys. Thanks a lot for a wonderful job well done.

Intermittent sound on alarm - The associate that helped me was very helpful and explained everything very clearly... very professional and friendly! It was as easy as just plugging in the home phone line! Every time I have called for assistance, all of the associates have been extremely helpful.

Very professional service. Although the account info had been cancelled, and the tech had to review our whole system, he acted very professional and got the job done (upgrade) in a timely manner. I will definitely recommend your company to other people that I know.