ADT Reviews

Had a excellent experience thus far. No complaints. ADT Pulse is also great to have. ADT brings my family and I a sense of security every day. The app is very user friendly and highly recommend ADT to anybody. ADT has good customer service when I had a question roughly 2 years ago.

I have been a customer since 1997. First with Brinks and now that it is ADT. My service has been excellent. My billing has been kept reasonable. The persons I have had contact with are pleasant and very helpful. I recommend this company 100%.

Nice and Excellent Product, quick response on devices and quick response in the command center and the best price in the market. Francisco, the technician, is excellent person and excellent professional in this area. All devices is in the correct place and cover all areas in the house.

Wish someone would come back to house to go over alarm after a few days to make sure we understand everything, we have set it off accidentally a few times trying to understand it, and no one reviews the website with us.

I am very satisfied with my experiences with ADT. Either I or one of my relatives accidentally "opened a door" without deactivating the alarm on several occasions. ADT response has always been prompt and accurate. I am grateful for the company.

I have been a customer for many years and I always feel comfortable that I am safe. If I accidentally set the alarm off, I receive a call. When I leave on vacation I have no worries, I know my home is well protected. Also the cost for this protection is very reasonable. Thank you.

ADT installed many years ago. Only once was there a false fire alarm when we were no one home. Firemen showed up and neighbor opened door. The ADT billing department is always willing to answer my questions. Service works fine!

Great company, good service reps, very courteous people. The rep that came to our was very generous with good information. He also knew his job real well. I would recommend ADT to everybody. He came with what was needed for job. Didn't have make another trip. Very efficient and to the job at hand. Long time customer of ADT.

Feel safer with ADT. If I accidentally set off alarm, the phone rings promptly checking to see if everything is okay. So glad to have the alarm system. I know if there ever is an emergency situation, ADT is there to assist me.

ADT is a stellar service provider. We've been with them for years with both residential & business accounts. They are in top of things. Recently our home alarm went off & they immediately contacted us & the county police. Yes, we trust them implicitly! Thanks again!

At any time we had an issue and contacted a representative of ADT we have been greeted in a very professional and courteous manner getting to the issue and resolving very quickly. We are very impressed and very happy with the way ADT works and highly recommend to family and friends. Well done ADT! Thank you!

I have always had prompt service from ADT. Representatives that come out are also very knowledge especially when I ask a question. They give me an answer on terms I understand. I just don't have the type of phone where I can check my house when away from home but that's all. Very good company to do business with.

Response calls to alarm signal are courteous and complete. ADT Rep is patient, and asks if we are in-fact in trouble. Billing statements are sent with plenty of time to arrange payments according to household cash flow. Would recommend ADT to anyone who asks about our 24 year relationship.

I changed credit cards for billing. I was billed on the two credit cards for one month. The customer rep deleted one charge and straighten out the problem. She handled it very nicely and I was very pleased. Problem resolved.

I really appreciate your repairmen... when I need them. Not too often, but when they are here they do an excellent job, and are very knowledgeable too! Robert ** comes to mind as very helpful, and always polite, and very professional. We had to add cameras to our system. Both your salesman, and the installers were very polite, knowledgeable and extremely professional. We are very pleased with the work they did over several days of installation. We have been long customers of ADT and have recommended your services, equipment, and most of all your employees to several people and friends.

The young lady gently walked me through the process of getting my Chime Pro installed in my house. She was able to do what 2 other knowledgeable friends of mine could not do. As a result, my Ring Door Bell functions much better than ever.

I was a satisfied customer however I became a very dissatisfied customer, when after being a customer of over 15 years with home security starting with Brinks. Brinks was taken over with Broaderband which was then taken over by ADT. When I called to request an updated system because of changing my internet system and it wasn't compatible with it. the customer service person wasn't very pleasant. She refused to acknowledge all the years of home security with the companies ADT took over. Instead she said I'd only been a customer of ADT for only 3 yrs and that I wasn't considered a honorary customer to be given any special promotions to help me upgrade my system. Therefore since I felt I wasn't a valued customer and canceled my subscription and purchased my home security with another company.

I'm extremely happy with my ADT Alarm! The feature I mostly like is the Pulse APP. Very simple to arm and disarm (from anywhere). I feel 100% protected. My son recommend the system to me and I recommend it to my other son. My brother-in-law has had it for years.

We feel we have the best security ADT around us... When something goes amiss i.e. alarm goes off and we have made a mistake. The phone rings immediately to check what is going on. Reps are polite and understanding that happens. We would not be without our ADT and like it, we can via comp and print the receipt. Thank you for having us your customers.

We have been with ADT for 15 years and we have enjoyed our relationship with this company. They are very helpful over the phone and if they need to make a service call they are prompt in responding to the problem. I have no reason to consider switching to another company

I feel very secure with ADT. I have not had to use it in a break in but it has been accidentally triggered. When the alarm went off the appropriate people were notified and the house was cleared. I have always felt very safe in the neighborhood were I live. When my neighbor was robbed I had ADT installed. I never have been sorry. I think the ADT sign is a deterrent.

ADT has met my expectations. They immediately respond if the alarm is set off. That's all I can ask for. My phone conversations have been brief but the people on the other end of the phone have been polite and helpful.

The response time is great and assuring. We have had to phone ring in two different times at about a second after the alarm goes off. Plus our Fire Department was only 10 minutes getting here after the alarm went off. I would tell anyone to get ADT.

Hi. I love this service from the alarm and the customer service. If I had to be asked to change anything it would be I would like the audible alarm to be louder. I may even make a call to see if anything can be done about that. Also, do you offer cameras with your service? I may look into that also. Otherwise, ADT is the best and we suggest your company always to our friends. Thank you.

I have been a customer since 2001. In those years the service has been exceptional. The few times the code was not entered the company called immediately or sent an email explaining what to do. I would recommend ADT to my friends if asked about my experience. Stay Strong.

The Service technician did a great job installing our new ADT Service and made sure I understood how everything worked. He also did a great job. He's making cords discrete and unseen and cleaned up after he was done. The actual ADT system has been wonderful and user friendly. I feel very safe in my new home with my new ADT System.

I have been using ADT for several years and I am very happy with the equipment and the service. I live alone and because of ADT home security and my personal necklace that sends an alert if I fall or need help I feel so much safer out here in the country. I would be a nervous wreck without it. They always respond to any needs or questions I have in a responsible time frame.

I've had this system in total about 25 years in two locations. Never have I ever had a minutes with any problem. Highly recommend this system to anyone who needs to stay secure in their home or business.. Thanks ADT..

We were ready to pull the plug on ADT for a cheaper service when ADT reduced our fee and added a couple of sensors and cameras for us. We have been totally satisfied with their service and devices. At this point I wouldn't consider anyone else for home security.

We've had ADT for about 3 years now and have had absolutely no issues with the service. The use of the fobs is a god send for our daughter and the maid service. Living in the Northern Virginia area - especially on a primary arterial road it's important to our safety and security to have ADT behind us.

ADT is staffed with quality people who are the epitome of professionalism. On the several occasions that we forgot to disarm the system before leaving the house, they were calling us before we could get out of the driveway. On the rare occasions that we had to call for tech help, they were always courteous and helpful. I cannot ask for a better company to provide protection.

ADT is great. They acted quickly when our alarm was set off by a storm a few weeks ago. Only problem is if you order new equipment they want to charge more $$$ per month. We wanted to purchase cameras but didn't do so because of the extra monthly fee.

Great job with installation. He kept everything neat and clean. We are repeat customers so did not require much explanation. Please tell your telemarketers to stop calling and trying to sell ADT service!! We get calls frequently. I keep telling them that we are already customers. Very annoying. Thank you.

In the package I have, it would have been nice if a couple of cameras were included. This would give me more peace of mind when we go away. I would use both cameras outside, one in the front and one in the back. Just my thoughts on your security deals.

Any occasion that necessitated us to contact ADT has always resulted in a positive experience. Customer service and technical support has been excellent, resulting in a very satisfied ADT customer. Response time to any alarm situation has been in a timely manner. Keep up the great work!

ADT is quick to resolve any technical issue that arises with my system. The technicians are always knowledgeable, attentive and make sure any issue is totally resolved. The techs are unionized in my area and as a Labor Leader that is another reason I use ADT.

ADT has been wonderful for me and my house. I feels so safe with ADT. By me leaving my home I know my house is very well protected. ADT thanks for being there for me. When I go to bed at night I sleep so secure. I do not have to worry about my house been broken in.

ADT works well and the live cameras are most useful. I like the ADT app for my iphone. Only concern is monthly cost of about $60. Seems high compared to other systems. Wish we could reduce bill some. I could use some outside cameras. Don't know if my backup battery is okay. Seems to be fine, but I have no indicator to tell me battery status; Other than age.

I am pleased with the service. I do not live in the home ADT monitors because it is taken care by a family member but I am happy with the service. I am notified when things go on and very promptly. I appreciate that much.

We had our ADT system installed 6 or 7 years ago and have been extremely satisfied. When we go out of town for just a night or on a vacation, we feel very secure in knowing our home is protected! We have set off our alarm with the panic button on a few occasions and a rep from ADT has contacted us within 8-10 seconds every time. Now that promptness!!! We would recommend it to anyone!! Thanks ADT for your great service!!

My system stated that my battery was low and I couldn't understand why that was because of the connection it had to our power source. So I called customer services to inform them of this and the customer service representative informed me the problem was the battery needed replacing in one of the sensors and the exact sensor. Replaced and it was good to go. I would recommend ADT to anyone that is looking for excellent service and customer service.

We have had ADT in two homes in two states. They are responsive and supportive while helping those of us less experienced with their systems. I am not sure what a less expensive provider will improve, but we're not generally interested.

I met with two staff members through the process, one who sold the alarm system and the installer. Both told me about the process for a rebate that would come after our system was running for a couple weeks. I never got any more information so I called customer service who said that I was not on the list for a rebate and was told to call the rep who sold me the system. I've now a couple message with him and have never heard back. This must be a gimmick.

I rate my experiences with ADT a "Five". They have great salespersons, technicians and customer service representatives. Always available via phone call. Same day service from purchase to installation. I've been overall very pleased with my ADT security system from the sign, stickers, easy use of equipment and key remote entry.

I've grown up in my parents home with ADT, so when I bought my first home I knew I wanted the same thing. With technology increasing ADT has improved significantly and I couldn't be happier. Knowing my home is secured while I'm away is a great feeling and having instant access on my phone is even better, I would recommend ADT to anyone. Just having that sign out front alone makes me feel like thieves just keep on driving.

Gives me confidence that the premises is safe. The key chain fob is easy and convenient. Installer was polite and professional. I have used ADT for years but this new upgrade is wonderful and easy. The voice directions are concise and fully understandable.

I have been very pleased with the service from ADT. From the installation to the ongoing interaction everything has been excellent. The customer service is helpful, friendly, and thorough. I would highly recommend ADT. I have been called a couple times for possible issues and ADT HAD BEEN VERY HELPFUL IN helping me work through the problem.

You were here to activate the Alarm Panel in our master bedroom. Your Tech determined that the wiring under our home had been defeated by some type of "critters". Your Tech called his Supervisor, on our request, asking if there would be a charge to repair the wiring. His Supervisor said there would be a charge. My position is, the wiring should have been protected from the probable source of damage during the original installation of our Alarm system. Please respond to this inquiry.

This security system gives you a peace of mind. Love the ADT PULSE app and gives you the freedom to set your alarm, check sensor activity, etc whenever and wherever you are. The installer was great and walked me through how to use the system and its features.

Because I have not just a smoke alarm, but you have installed a heat/smoke alarm. It makes my alarm go off when our swamp cooler is turned on. I asked your service tech to change and he said he could not. So now during the summer months I have to disconnect the alarm.

I have been with adt over 25 years and my experience has been a wonderful one, everyone I have ever spoke to has been polite and extremely helpful. Wouldn't have any other system. From customer service to technical support I give an A plus. I tell everyone about ADT.

The experience with ADT has been very pleasing. Would recommend it to anyone who has just bought a Home who have an older home Aro whatever. Enjoy knowing that my house is safe when I'm not home. PS love it.

Could not arm the alarm at home. Showed the back door open or not properly closed. The tech came out and re set the pad, the door things and still would not work. He was persistent and determined to cure the problem. He checked every door and every window until he found what was wrong. Damaged contact thing on the windows. It is now working fine and we have peace of mind.

In all phases of sales, installation and support, ADT is a class act. All personnel have been professional, knowledgeable and friendly. The installation tech was particularly impressive, guiding me toward the best choices. I feel much safer; phone app and emergency fob are slick!

I got an old package from ADT and the only thing I’m concerned about is when my alarm goes off if necessary. The only time I called the sales representative was when I had to get the battery. I am not even interested with any upgrades. I'm fine with ADT, I have no problems and if so, they would definitely be hearing from me.

My mother wanted an alarm system so I recommended an ESTIMATE with ADT... (my mother is 85 years old and feeble of mind) She called, they came out and INSTALLED a system (she just wanted an estimate), they took her credit card info and told her she had a week to cancel. She called me (I live on the other side of the US) and told me the terms... they were WAY too expensive and I told her to cancel. She sent in her cancellation with three days to spare and called them several times to come and uninstall the system. They came and would not do it but I was able to talk with the person and he offered me a $400.00 discount to keep the system... I TOLD HIM NO AND DISCONNECT THE SYSTEM.

I have detectors on my windows and doors that were already installed by my builder before I got ADT. Then I have a cell phone system that connects and notifies Dallas of a break in that system installed by ADT. Dealing with the sales representative was very good. My service has been fine and when I want to check to make sure my system is working right, I call the ADT number and say I want to do a test. I'll move to test the telephone and I get polite service. I've had polite service technicians as well so my connection with ADT has been very well. I'm satisfied.

One of the salesmen for ADT came over to my house for a contract and I ended with the normal house protection from them, glass protection and doors. They tried motion sensors and it didn't work 'cause I got a cat. There was a time when I was on a ship in the Caribbean when the motion detector was set off and ADT called me while I was in the Caribbean. I managed to secure that with no problems then we took the motion detector out and everything's been fine.

I just cancelled the remaining 12 months of my contract and will get a bill for a few hundred dollars. I have not lived in the home I have paid for ADT protection in for over a year. In fact, someone else has but declined to take over the contract or use ADT service. When I initially called ADT, I was led to believe that I was simply going to take over the contract of the renters before me (my landlord also presented it this way).

Been an ADT customer almost ten years. Have had numerous sensor issues every summer and wanted to cancel or upgrade my alarm. I am 70% deaf and it is an unreal hassle to get through ADT automated phone system using the relay. Got through 3 times today to see about upgrading or cancelling, as soon as I say that I want to cancel just get put on hold for 20-25 minutes until I hang up and do it again. There is no way to contact them other than call. They will not let you cancel your service through your online account. This is a scam and I am filing a complaint with the BBB, do not get mixed up with this company.

I've had ADT since January of 2010 and I have the wireless keychain remote, interior detectors and the digital keypad. I've been very satisfied with the service so far. I've called a few times when we had problems with the batteries. I had replaced them and they still wouldn't work so they had to come out and replace the unit. Two gentlemen came out pretty quickly so I'm satisfied with their response. They were very helpful, friendly and courteous. Plus, they seemed to be very thorough 'cause they were here quite a while, getting everything set up. Then one of them gave me the instruction real quick and his number to call if I have any problems. The billing is also convenient because they just deduct it every month from one of my credit cards that I gave them the number to. I only wish they call us a little bit, but other than that, I've been very happy with ADT.

I contacted ADT about establishing security service. They wanted me to provide SS# over the phone, etc. as well as a history of everywhere I have lived. This is an unsafe practice for ANYONE to be giving this type of info for someone to come to the home to discuss security services. I think the company is shady, even asking for it up front before I have even decided if I would be using ADT for my home security. They said they needed this to pre-qualify me. How about this??? This is an initial discussion and I'm trying to pre- qualify DT!!! No sane person would provide this type of info to a company before they even decided to do business with them. ADT get real and open up to the 21st century! Identity theft is a big deal and you have telephone representatives asking for this type of info to set up an informational appointment. This is an unacceptable business practice! Good news! I'm going with another company.

We've had ADT for 15 years and our experience with them has been great. We have motion detectors and glass break sensors with our service package and everything works great. We have animals so we don't use the motion detectors but the glass break definitely works. Someone tried to break in and apparently, they hit the front door and the glass break. When ADT's people responded, they said that it was the glass break that went off. And every time we've accidentally set the alarm off, they’ve called to make sure everything is okay. We also had a hailstorm one night that was hitting the glass and they called because it hit the glass hard enough for them to think it was the glass break.

ADT was one of the independent dealers at one of the conferences 17 years ago. I got their security system and have been with the company ever since. I got a regular alarm and got the whole system upgraded to the newer system, to wireless or Bluetooth last year. I then noticed an even faster response time than before. They call right away if it has been going off too long or right after I shut the alarm off sometimes. My dealings with their sales rep have been professional, and those are when I had the system installed, serviced and updated. ADT provides a good service and the experience has been very good to excellent.

The technician was very friendly and knowledgeable about his craft. I thoroughly enjoyed working with him. He made sure I knew how to operate the system before he left and made sure I felt secure with my new alarm system. I appreciate the different options available and I feel Armando covered them really well. He was able to explain the options so I could understand the difference between them and make wise decisions.

Technician went above and beyond to get the equipment installed. AT&T's server went down and he stayed over 3 hours until it was up so he could get the gear installed and not have to reschedule. He also told us about other options and we ended up with a different service based on this information. Appreciated his taking the opportunity to advise us.

Very good. Had ADT 4 years ago and dropped them because of wanting wireless. Went to another company (Protect America). Got what I paid for, finally got a great offer from Defenders and since I was no longer in contract with PA I decided to take another chance with ADT. Paying a little bit more with ADT per month, but got fantastic equipment and it's all wireless. All windows and door are covered, with PA they only had glass breakage sensors. Let's see how it goes with ADT and hopefully we will stay with you past the 3 year period. The installer (Steve **) very good and explaining things. I also want to give a shout out to Kenny for taking care of three of my windows to make it easier to use the system. Thanks guys!

Both technicians arrived earlier than the appointment time, thus, it really worked out well and not delay any plans we had had later in the day. It was explained thoroughly and when questions arose regarding various thoughts that came to mind, they were answered quickly and professionally. All in all, a very good experience. Installation took no more than 1-1/2 hrs and both thoroughly went over the entire system when it was completed.

Our previous security system changed over to ADT and we've had the regular monitoring service for quite some time now. ADT has been good whenever the alarm goes off. They'd call right away and see that everything's okay. And whenever we have a problem, we have no problem calling them and saying we have some problems, and they usually work it out. However, it took a little while to get a new sign to come out when it changed over. We thought it was really important for the ADT sign to be out there. We've been very happy with ADT and we wanted the sign to say ADT, not some Joe Blow on the street that had changed over.

I was given a lower monthly rate, by calling and asking and then I was told I had a balance because I was told it was raised again since I did not ask for a permanent lowered rate?!?! WHO CALLS AND ASKS FOR A TEMPORARY RATE CHANGE LOWER? I explained this was not what I was told. I was told then I had to pay the balance, I said that is not right! Then they told me if I did pay I would be able to get lower rate again as previously. I have had my system since 1990. Then I had talked to more than one person with this offer.

I've had ADT for 8 years, and the service has always been great. However... I went on vacation for 2 weeks and came home to an FC or communications failure error on the keypad. The system stopped working while I was away, and I was never notified by ADT. Five phone calls later they scheduled an appointment for a service tech to come out in a few days. The very next day I received another call from ADT - to set up the service call. I guess the first appointment was never "really" scheduled, and another appointment was scheduled even further out. ADT's response on how my home could be left unprotected without my knowledge when I was out of town? "Oh well, these things happen."

I've been with the company since the 80s. Even before they became ADT. I have the basic glass break and regular window alarm system. One time I forgot to turn the system off and the customer service team responded fairly quickly. I had a battery put in one time by their technician and I found out where I can buy them locally.

Why have a support line if no one is going to answer it?! In May I called ADT support about a system problem, I waited 18 min, nothing. Hung up it went to email, finally someone contacted me. Tried the call route again today, 30+ minutes - nothing. Very frustrating knowing that I cannot get support in reasonable fashion to manage an alarm system. Back to email, facebook, whatever ever high latency channels are left... And waiting. BTW - what's the liability when I cannot arm my system and there's a break in?

We had a Rollin system and then ADT bought it out so it's been a few years that we’ve been with ADT. We had a fire in our house last year caused by a dehumidifier and it melted the ADT system right on the wall in the basement so we had it all replaced. The insurance company took care of everything and we have a whole new system now as of last year. We essentially have the similar kind of thing but it's difficult to get batteries replaced. It was a six-volt battery and we needed a 12-volt battery or vice versa.

We’ve had ADT for 30 years now and their service has been great. They’re very competent and efficient. We have the alarm system now. We still got the old model that we had when we first put it in. Whenever we call ADT when there’s a problem, they’d send a rep or somebody out to take care of it. Their installers were fantastic as well. There were some storm damage on our door, so the door had to be replaced. We were told to get the other door first, but we already have that. The installers came right out after we called. They put the alarm from the damaged door to the new door that was put in. They didn’t take long to do it.

BEWARE! They require a 30-day notice of cancellation which I only learned when we tried to cancel. Also if the new tenants/owners take over the system during your 30-day cancellation period they get paid from both the new tenants/owners and you even though there is service overlap!

ADT has a good customer service and good response for helping me with some questions. Also, the installation team was really helpful and explained stuff when we had questions. We have all the sensors and the cameras. My home feels safe when I'm not here and I'm very satisfied with them.

I have ADT for five years now and they've always been on the ball. I have the motion sensor, on door and window alarms, plus a wireless connection so there wasn't anything wired to the panel that they set up. The kid who installed the system was real good and I've had the monitoring people call me a couple of times when the alarm went off by mistake. They called almost within seconds of the time it went off. I’d tell my friends to look at ADT's system and that I'm pleased with mine but I wouldn't tell them they had to do it.

Our granddaughter from Florida would come over and visit her mom for the summer. We would take her back and we didn’t feel real comfortable with leaving the house unprotected. That’s the reason we first got ADT and we’ve had it for 10 years now. The guy that originally came out explained it all and was very clear. If I have any issues, I just call and then somebody walks me through it.

My mother had ADT. When she moved with me and we got robbed while she lived here, we had one installed at our house. The installation team was great. We have one motion detector and we have a keypad in my bedroom and one in the utility room. They also wired one of our front windows. The service has been great so far and the alarm has never gone off other than me making a mistake and opening the door or my daughter walking in and forgetting the code and couldn't get it in. They told her they had to call the police and they did. We were in Church and I didn't hear my phone ring. When I got out, I called her and she said that the police were coming and that she was going to be arrested. I called and the man said, "We'll try to cancel it," and they did.

We’re very happy with ADT and I’d recommend them. Whenever I call, they’re very responsive. Their reps were also courteous, professional, and knowledgeable. Their installers were very cordial as well. They were also on time. They explained to me how to use the products and they cleaned up after they finished.

Not one problem since I've been with ADT. The last competitor was nothing but trouble! Sensors kept going bad and I had to fix it after they sent the new ones. When they needed adjustments, I had to talk to them on the phone and do it myself. ADT has techs that come out and fix it for you. Good job guys and gals!

When the sale Rep came to my house, he told me They would be able is use my alarm system that was already in place - that was is working order. I was changing company. I was told I would be getting the Pulse system for 42.99 monthly. What was installed was a old looking panel. They could not use my old system. Was told I would have to pay 200 for new system. None of my windows or garage door are working. My front door is the only one working. Was also told I have the basic service - with a monthly bill of 42.99. I have made calls to ADT customer service and my sale Rep with no answer to resolve this problem. They were not helpful at all. At this point I will cancel this service. They install on Saturday - Mailed in cancel notice on Monday.

I first spoke to Linda on the phone when I called to set up service. She was absolutely wonderful and helpful. Once she found out I had a new baby at home and had a recent break in nearby, she went above and beyond my expectations to give my family everything we needed to feel safe. I am so grateful to her. Our tech was Jared. He was very friendly and explained everything we needed to know to work our new security system, while making us laugh along the way. He made sure we knew all our options and had the equipment we needed to best protect our home and family. Linda and Jared were both great to work with!

The technician Matthew was very professional in explaining all the procedures and the benefits of the installation even returning to explain the phone connection. He was very pleasant and understanding towards our position. He is coming back again as my wife wishes to move the keypad. He has been very tolerant!!

From start to finish, so far... The experience has been wonderful. NO problems at all. Whenever I had a question, I was able to get it answered in a friendly and easy manner. I looked online to see some reviews for the company and they are not so good. I am hoping that I have a better experience than most. So far, just three days in, I am happy.

I am 81 years old and had a lot of questions but the person who installed the ADT sensors was very, very patient with an older person in explaining things so that I understood and not be afraid of the whole thing. He went above and beyond to explain it. He was also very professional and knowledgeable about what they had to offer. In addition, ADT is wonderfully organized and I've told friends about it. I said, "Of all the people that I do business with, ADT is right top of the line for the follow up." I am sleeping for the first time through the night because I'm not afraid anymore.

I moved to Oregon from Texas in March 2017. I had ADT install a home security system in my home. The installation was not free and cost 4 payments of $452.00. They have never billed me for this nor has anyone sent me a receipt. Their installers DEMANDED a credit card number so that my account could be accessed by them for the payments.

I got the service package with a keypad and two key fobs from ADT. However, one of the key fobs was broken and we had some difficulty with it. Also, their service was down a while back. A serviceman came and fixed the batteries. I asked him if he could fix the key fob and he said he couldn't. Instead, he gave me a new one and told me to use that. Also, we call ADT up when we're going on vacation. We tell them where we are going, how long we are going to be gone and when we are leaving. Overall, we're very satisfied with ADT and we'll keep using them. Their system is reliable and is performing well.

I had Brinks before they became Broadview and now they’re ADT, and I've had them for a number of years. The sales rep was very helpful in setting up the system and telling me the finer points of what can and can't be done. My service package includes the break-in, motion, fire, and smoke. ADT followed right on the line with what was originally set up and the cost and had no changes in procedures. I've had no price increases and I get a discount as well for paying annually versus monthly, and I really liked that. I now have officially an older system since I had it put in about 10 years ago and they don't pressure me into a replacement, which could cost me. They come out and maintain if needed.

Great customer service with fast response time to any and every service call. Needed our camera moved for better coverage and the technician was able to find the perfect spot and mounted it on the wall. Would recommend them to any friend or family member.

My service with ADT has been great so far. I like that ADT's system is always there. When we leave, we just turn it on. About two years ago, we worked with a repairman. We were back in Tennessee and the alarm came on. The police came out yet they found nothing. When we came back, we called ADT. They came out and discovered that one of our back doors was warping in the heat and had backed away from the magnet. ADT's repairman reset the magnet and everything was okay thereafter.

My overall experience with ADT has been good and I've had no issues.

About two weeks ago, I accidentally hit my burglar alarm on my remote and immediately disarmed it. Since I was leaving when I accidentally hit the wrong button, I armed it back. I received a call from ADT asking for my pin. I could not remember my pin for anything! I gave the lady my social security number, my birth year and my pin for my alarm keypad. She then said OK and I said okay, I want to ensure that nobody will be dispatched to my home because I am leaving to work and do not want to be charged. She said that will not dispatch the police. So a few minutes later the police showed up at my home. Then I just received an invoice for $120 from the false alarm company! When I spoke with ADT a week ago regarding something else, I told the lady about the incident and she said that she would've asked for another identifying information as everyone doesn't always remember their pin.

I had the system installed on 6-4-17. I was to get a $200.00 Visa gift card. I was told it would take at least 2 bill cycles. I called yesterday 7-27-17 about my rebate. I was told by Rodney at customer billing that I should have received an e-mail that was sent on 6-8-17. I told him I had not received an e-mail. He told me to check my e-mail & my spam for that e-mail in reference to my Visa card & call back. I told him I had no reason to call back since I know how to check my e-mail or spam. He started getting an attitude with me so I told him I wanted to speak to a supervisor. He told me there was not one available. He kept talking to me saying I was not listening to him & to recheck my email. I have been in customer service for over 35 years & know I could not believe he was talking down to me in that manner.

The service tech was very professional, he took the time to walk me through every detail of the system. He also answered all of my questions I had about the system. He was very good with the kids in the house as well. I would definitely recommend ADT to anyone who asks about a good quality security system.

Initial call with customer service rep - George ID#** was exceptional. He was immediately aware of the offer I had received in the mail, and was knowledgeable about products, packages, and listened to my needs. He was also aware that I had been a previous customer and thanked me for my previous business. I found the entire phone experience to be refreshing especially because receiving this kind of exceptional customer service treatment to be rare with other companies. The installer arrived as promised. He attempted to install a cell service alarm system. After several attempts, he confirmed what I knew about my location (I live in a cell signal dead zone), but was able to revert back to the original plan of installing a broadband alarm package. So far, have been pleased with performance and service.

Have had a Brink's security system in our home for more than 15 years, this is now monitored by ADT. Called to get an estimate to overhaul system and move to modern tech and cameras. Was told by ADT that they will not touch the system (the system we pay $35 a month for and have done so for 25 years), will not upgrade, will not help me, and I can take my business to someone else. They said they will not touch hardwired systems. So, then, how does a customer change the system out? According to ADT, not their problem. Will look into using another company, perhaps Comcast. Never heard of a company turning away business, but I guess they will eventually go the way of Brink's.

I have ADT's whole service package. I have the 24-hour monitoring, motion detector, door sensors, broken glass sensors and the smoke alarm. The sales rep I've talked to was great, very prompt and very professional. Also, when I called their 800 number, I got a person right away and they're very responsive. I don’t get a whole long voicemail entry to go through. Every time I've ever called them about anything, the person I get is able to resolve my issue right then and there, without sending anybody else. That’s really a valuable customer service characteristic because we all get so frustrated with companies when you call and you have to press the numbers for options. Then you're on hold and then they transfer you to different people. I'm very satisfied with their service and my experience with them couldn't be better.

The ADT rep I spoke with on the phone was terrific. She told me completely everything I needed to know and it was a good conversation. The installer was great too. He was very hardworking and was there until late in the evening to make sure that everything was set up and running right. I appreciated that very much. I got sensors for windows and doors, as well as motion detectors and a smoke detector, so that if I'm not around, the fire department's notified. I'm very happy with the services.

We had a break-in and when we went to look, the USAA had a program with ADT so we went through. We have ADT Pulse and we have our panels and a fob. Our house now already had a different system in, which we converted over to ADT, and our interaction with their installation team then was excellent. They're always very professional, friendly and answered any questions that I had. ADT reps were very responsive anytime I've needed to reach out to them with a question or a problem. We're very happy with them and we're satisfied with the service. It's an easy experience and I feel more secure.

When I signed a 3 year contract with ADT I was assured the monthly cost of my alarm system would never rise during those 3 years. It has since gone up once and now a second hike is in the works. I consider that a clear breach of contract and will therefore terminate my business with ADT on the very day my contract expires this October. I will sign up with the competition and tell everyone I know not to do business with ADT.

ADT gave me "peace of mind" by falsely billing me $1077.64. I called them 4 times and explained their error to them before they billed my credit card and on the 3rd and 4th call they agreed that the bill was a mistake and I would not be charged but then 10 days later they charged my card for that amount anyway. I contacted them immediately after seeing the charge, 2 days ago, and they agreed that they were completely at fault and that it would be refunded and yet it is still on my online credit statement today. The representatives have been very friendly each time but what good is that if you cannot trust them to fulfill their obligations?

In the recent years we hardly ever turn our ADT system on. We have pets so sometimes we don't want to set the interior motion sensors because they'll set it off. But we had a friend stay who accidentally hit the panic button while we were gone. Fortunately I remembered our code words and everything was handled the way it should. So even after not doing much with the system it still worked. Also the system doesn't go off unexpectedly so we haven't had any false alarm. So as a service I have been very happy with ADT. We've also got their smoke detector and it's fine and there wouldn't be any reason why I wouldn't recommend them.

So I got a new home, and because my wife died a year ago, I decided to use ADT. I thought I would use them for simplicity. They will charge you for every little thing, and then question you on the smallest details. I would recommend waiting till a month after you buy a house. At least five companies will call you with a better deal from ADT. Do your homework. There are a lot of other companies that will do the minimum that ADT will and half the cost. $14.95 a month. Plus you are not locked into a three year suck fest of poor service.

I use ADT for my alarm and so far their service has been excellent. The guys who installed the system were great and they did a good job. When the alarm goes off, ADT calls immediately. Usually, before I can even get to the phone. I would tell my friends to get them for their security.

ADT charged my account three times and only gave back two payments. On top of that I wanted to cancel my service and they were trying to charge me a fee to remove the unit from my wall. I have been treated horribly and been getting the runaround for this service. No one has been helpful and I have been thinking I was getting two months free and I had no monitoring all along. I would never recommend this service to anyone.

My hubby and I recently purchased a home. Mike ** with Protection 1 for ADT came to my home and treated me as if I was his own family. He listened to my concerns and knew my focus was on the safety of my grandsons who we are currently raising. I have two 4 year old living with us and am always worried about them being safe in their own room/home. We, as do all parents/grandparents, do the best we can to watch those in our charge, but we can't be everywhere 24/7. Having that peace of mind that comes with sensors on your home to keep the extra watch on the windows and doors is just what I wanted.

I have the fire and emergency alarm from ADT. Whenever I've let the alarm go off, their team has always called right away and checked on me very quickly. Once when I was out, someone tried to get in and the alarm scared them off. Also, when I had to switch from being on landline to being on wireless, the gentleman that came out did everything he was supposed to and answered all my questions. The ADT guys had to drill a hole through the wall, but they cleaned everything up and the job was very well done. I'm very pleased with the service and I find it very efficient and personable overall when the ADT reps call.

We've been using ADT for 8 to 10 years now and we are very pleased with the way that ADT team provided service. All the staff members that we have talked to have been kind and courteous. We get emails from them as far as updates and they keep us posted on things that are happening. When we do have a problem, they call immediately or if the fire alarm goes off or something that they’re not sure about, they give us a call. They’re like Johnny-on-the-spot. When we were having problems with the speaker on the alarm, they came out, did what they had to do, got the job done then left. They were very efficient. As long as we’re pleased, we will continue being with ADT. I think, all our neighbors around here have ADT as well.

I was a customer of this business for nearly 20 years (with companies they bought and with the current company). After growing very tired of their relentless sales pitches I called to cancel my service on 6/10/17 and was told the service was cancelled. On 6/20 was charged for another month however and when I called them about the charge I was told that a 30-day notice was required and that my cancellation would not go into effect until 6/20. Okay, not happy but dealt with that. On 7/20 the dishonest crooks charged my credit card again. When I called them about it I was told the cancellation on 6/20 never went through. Unbelievable. In the meantime this company has called me 12-15 times wanting me to remain a customer. I will never go back to these sorry people.

You couldn't have asked for more professional team. Dan was great at the install. Set system quickly, went over everything like a professional. Great knowledge base of the system, how it works and features/benefits. We had one issue that caused a second visit. The young man was great and it was a breaker box and not the install that caused an issue. Responsiveness on the phone was key! From first contact great job and done better than Slomin's ever could.

The first contact I had from ADT was with the manager, when I called to get general information regarding home security. Unfortunately, I do not remember his name even though he did tell it to me. This gentleman was very patient in answering all of my questions and spent 1'30'' with me. Because of him I decided to have a someone from ADT come to my house. I misunderstood what was going to happen. Andrew ** came to my house to review my contract and install the equipment. I thought I was going to compare the ADT product with another company, and he would tell me exactly what I needed once he saw my house.

I received the package a week after I ordered them. Replacing the 3.2 volt battery wasn't hard but I needed the assistance of your operator even though I had the instructions you sent. It would be nice to have a set on hand as the next one should be going out soon.

Someone else on the block had an ADT sign up. So, when I moved in, I also got an ADT and the installation team has been great. I never had any problems. So, that was good because that instilled confidence in me when I was getting the installation. I've had the system for 11 years now and I love it. I've had a couple of false alarms, where I did something that triggered the alarm. And with that, I know the system works. Then once, there was something wrong with one of the sensors. But everything got taken care of immediately and it didn't get me fined.

My ADT service package includes a motion camera outside, detections on the doors, and a motion detector inside. Their service is good and I like it. The guy who installed the system was thorough, friendly and knowledgeable. It has been a great experience.

Alarm sounded, police sent, no window breakage. But a bullet from down the street had entered my home and shattered a glass vase. Glass breakage alarm demonstrated exact time of bullet entering my home. Had the alarm not sounded the police would not have been able to connect the bullet hole to a shooting that took place down the street, resulting in an arrest.

My uncle referred ADT and I've been with them for about a month. I got the basic plan, which is what I wanted, and the pricing is good and has always been comparable to everyone else. The salesmen were very patient and the technician was great. I had a good experience.

I really have no complaints. Everyone is friendly, and I really haven't had any issues with them. My newest issue that I have come about, is what I am paying. I've been with ADT since 2004, and I think someone needs to look and review my account, and lower my monthly payment.

I was highly impressed with everything to do with ADT and Protect Your Home. The customer service reps were very nice and professional, the managers that I spoke to helped me out a lot in understanding what all they had to offer and the tech that came and installed for me was super nice and professional. I am so happy that I made this change and got my home protected with them. I feel like I joined a family. Looking forward to being a protect your home customer for life.

Blair (Defenders) was very nice, helpful, patient, and clear on how to use the system. He even took his shoes off voluntarily (most contractors track mud through the house and don't care). We received a thorough introduction to the system and the main features. Highly satisfied with our service and the system so far.

I’m very satisfied with ADT and haven't changed it in 12 years. We have standard security for when our window or door opens. It was already put in the house when we bought it and somebody was out here and walked us through it. ADT has been helpful when we've had issues. We've had maintenance on it at least once. A sensor was not working right and they got it fixed in a timely manner. They have a reasonable price and excellent service. So, right now we're sticking with them.

ADT has done us good for the last 18 years and we just got the whole house covered after we got it rebuilt from the flood. We have a fire alert system in there, a recording door knob to let us know when anybody comes up to the car port and my favorite feature is being able to watch on my phone who it is if I'm not at home. Also, the customer service has been great. Anytime I had a question, I call them and they answer it right on the spot. They also call us and let us know that the alarm has gone off and which door is open.

Each time that we have a problem with the alarm system, like start going on when we are not at home, they respond immediately. It is not very often that we have problems, but they called the police to pass and check. I will recommend to other people, they are totally reliable.

Very happy with the system and customer service. We feel much safer with the security system and know that even the fire alarms are monitored. The ability to access the system from our cell phones is great since we forget to set the alarm sometimes. We would recommend ADT to everyone.

I've had ADT for years and they're excellent. They have a great sales team and whenever we screw up, like when we sometimes misstep with the keypad, their reps are right on the phone. The installation team also did a good job and we're happy to have the service.

The salesperson Andre was great. But now that I have the service my system is always beeping and when I call the answer is the cell tower is down. Well it has happened almost every night since we got the system. My alarm went off the other morning and no one called to see why it went off or why we didn't turn it off.

Adjusting and replacing motion detectors and glass breakage unit. The technician arrived on schedule and worked steadily and thoroughly until the work was completed. He left the house when he finished the job. There was no question whether he knew his business. YES, he was very capable in identifying and fixing what needed fixing.

We've been with ADT for five years and they're very responsive. Every time we've had a problem, they've sent techs to come and they were very knowledgeable. They're able to resolve the problem and they do it very quickly. They always have come the very next day and we've never had to wait longer than that. My husband has Alzheimer's so sometimes I had problems and I had to talk with them about what things that I could do to protect myself and they've always been very good about helping me out. They stay on the phone until I'm comfortable and I know what to do. I'm pretty independent and I try to learn. They gave me good tips and showed me things that I could fix for myself or what I should watch for so I really like them a lot.

We purchased a service package from ADT which included a yard sign, window decals, and interior motion detector. Whenever we forget the motion sensor or if I have my mom visiting and she forgets the motion detector and just turns on the alarm the ADT representatives will try and reach us in the home phone or on my cellphone. They are very prompt and we know they are monitoring.

In general I am pleased with ADT. I do think the monthly cost is rather high especially when I see ads for less costly coverage with other companies. It would seem that long-time customers should get a refund for their loyalty.

Knowledgeable and helpful staff. The staff makes our family feel protected and secure at home. We've been customers of ADT for the past 8 + years at least. Wish we had installed the system years before we actually did. Love the service and peace of mind. Thank you.

I have had ADT installed in my home since January 2013. Three days ago, July 17, 2017, I started getting a low battery alarm on their system. The alarm goes off and then ADT automated phone call comes telling me the battery is low. Unfortunately the actual box was put into the attic of my home and not easily accessible for a handicapped single elderly female to get to. I pushed the button to speak with a representative as directed by the automated phone call. The person on the line told me a service technician would call and arrange to come out the next day. She also told me how to stop the alarm from sounding on my system, but the fix was only temporary. It went off every few hours and you had to get out of bed to turn the darn thing off and then the automated phone call followed.

Our home was broken in two years ago and we got the security after that. We got the carbon monoxide and the smoke alarms as well as motion sensors for all the doors and windows. ADT was then called something else when we first got our home security. The reps are very nice. When I come by and I have a problem, they’re always very, very polite and answer all my questions. The battery went out once and they had to come and replace that. They were very polite, knowledgeable and nice. If I need them, they’re there and my experiences have always been perfect.

I have a key fob and it goes off by accident all the time, and when ADT calls they are very accommodating and understanding of the situation. I would truly recommend this service to anyone. I was lost once and when I contacted ADT on my car, they were happy to help me find where I was going and had lots of patience with this senior citizen.

I am very pleased with my new system. The technician who put it in was very kind and explained everything to me. He was very friendly and concerned about my safety. The system is very easy to work. I feel very safe with it in my home.

Really good experience after more than 8 years of continuous service. Very professional and friendly staff on the phone. Always ready to help. ADT have been in touch when need it, and have managed every incident very well, all of them false signs.

Our experience so far with ADT has been excellent. Our salesperson was great to deal with. Our installer was wonderful - thorough and patient. He made sure that everything was installed the way that we wanted and that we knew how to use the alarm. Very professional. Thank you ADT!

Great company that helps you feel safe and protected when at home and away. The customer service representatives are always friendly and caring. Their goal is to resolve your issue but above all else be sure that you and your family are safe.

I frequently forget that my alarm is set. I will open a door or window and the alarm goes on. I am able to stop it before it gets reported to anyone except ADT. I always get a confirmation phone call about the false alarm. I appreciate knowing that ADT is on the job at all times.

I have been a customer of ADT for about three years now and have had little reason to need any service until the last few months. The alarm system is at a house I own in another state and the alarm system is a good way to control the actions around my home when I am not there. A few months ago I got a signal stating that the master bedroom door alarm was not working or low battery. I was out of the country at the time and called to have a repair person go and fix the alarm. They did and I was able to give them the code to the front door so they could go in and fix the alarm. They did and now only a month later the same door alarm is not working. I called today and they said they would have someone call me back to make an appointment, I waited all day and no call.

In my previous home, I originally used an alarm service under the name of Complete Protection. They went out of business and then ADT eventually took over the account. I have the pulse system which was upgraded this year. Ring.com was also added and there's the connection to the police and fire department. I’ve also got remote viewing, so I turn lights and features of that sort off and on. My husband is technologically savvy and he wanted those features. It’s also always a good thing to have it in these crazy times. I haven't had any incidents but it gives me a sense of security.

The battery needed to be replaced on my security monitor. I called ADT for assistance and they walked me thru the process and sent me a replacement battery for free. When the battery arrived I installed it and I'm a happy camper.

We have been a customer of ADT for several years. We are probably a typical customer in that we sometime mess up and set off our alarm when it's not an emergency. ADT, in all those times, has NEVER failed to respond and handle our humaniness with professionalism, courteously, and with understanding. We have not needed life saving help, yet, but if and when we should, we know we can count on ADT to be there for us. Sure we are typical customers, but ADT is not a typical security company.

I have been very happy with my ADT security system and would highly recommend it to others. It has given me a great sense of security knowing that I have a very reputable company looking out for my safety. I especially like the fact that I can set and unlock the alarm with the key fob.

We have had a great experience all around. The installer worked with us to make sure that we got the setup that we wanted. The equipment was superior and very easy to use with the Pulse software. When we did have an issue with a camera, I emailed Customer Service and when I checked back 2 hours later, the problem had been fixed. Thank you.

We started out with complete protection 30 years ago. And 10 years ago, they bought somebody and we ended up with ADT. We're completely happy with ours. We had a friend who was an FBI agent and they took his door out when they broke into his house. So, we wanted something that if somebody got into the house, it would be covered. We have passive infrared in our house and the glass sliding doors which is an older system so it's all wired. The customer service was very good when we had a problem recently. It wasn't sending back to their central office. We found out that we had bad telephone lines but they fixed it. They were here for three hours figuring it out but they did a good job. I was happy with them. I was very satisfied. ADT is a great company to work with. I have not had any bad experiences with them. But then, I haven't had the need for any calls other than that one time.

When the wind is blowing, I get a lot of clips from bushes moving or moving shadows from trees on the lawn. I would like to be able to select more than one clip at a time to delete. It becomes tedious when there are 100 plus clips to delete one at a time.

The installation at ** was excellent in May 2017. However, I was promised ADT Security signs for my home and I still have not received them. This is July 2017. Does it take over two months to get signs?

The technician arrived on time. He explained what he was to repair and checked all the window sensors. He reviewed the control panel with me. He was very polite and informative, answered all my questions I asked about home security. THANK YOU ADT.

After several trouble shooting attempts, the ADT Tech was able to solve our problem of connecting our security system to our home WiFi. He was very patient when the first attempts didn't work, but persevered until a solution was found. Good job!

I feel safe and secure with ADT. Husband accidentally set alarm off in middle of the night and we had a response within minutes, even though I shut it off immediately. They are really there for you night or day!

Completely satisfied with no complaints. Technicians whether on phone or coming by to service equipment if we have a problem everyone is all polite, considerate and concerned with any issues or problems. Everyone is knowledgeable about their job as well. My overall first time experience with ADT was Great.

I could not be more pleased with ADT. We've had them for years, and I've now installed ADT alarm systems in 4 homes. They're quick to respond to an alarm code, unfailingly polite, and always helpful and willing to listen.

Very pleased with the system! I had a different system before and never used it, this system is on every day and night. I am impressed with response they have when the alarm is set off. I would strongly recommend this company to my friends and family.

I have had ADT at my apartment and previously my home now for over 20 years. I've always felt safe and secure knowing I have someone watching out for me. This is comforting for me. I will definitely continue the service. Thank you ADT for giving me a sense of peace.

We have fire and door alarms from ADT. We bought the system through a different dealer but since buying it, we’ve been dealing with ADT because we didn’t have a good experience with the people that installed it in the beginning. We’re very satisfied with the response we get from ADT. When the alarm goes off, they’re prompt to call. We’ve had to replace the system because it stopped working and they sent somebody out promptly to get it done. It’s was a satisfactory experience.

Being a customer for over twenty five years I should not have to pay $96.00 for a house visit to replace a battery. Nor wait a 5 to 7 days to receive a free battery by USPS. If a storm occurred it could have knock out my system putting me in a vulnerable situation.

I have been happy with ADT service since signing on 6 Years ago. There was one hiccup that was promptly resolved by a top-notch customer service person. I don't expect perfection but I do expect an effective response when problems do arise. ADT passed that test with flying colors.

I was amazed with how fast ADT responded when my husband accidentally hit the panic button. When the call came through, the person on the other end was very polite as well as to if we're alright. I told her what happen and she then went on to make sure I was the owner of the property by asking for my full name and password.

Repair of video surveillance monitor — Repair rep from ADT was friendly and knowledgeable; efficient service call. ADT supplies excellent service. Wonderful, great, efficient, I like ADT. Thanks for fixing my monitor. Thanks for friendly service representatives. Thank God for ADT. Have a nice day!!!

Timely and efficient... The employee was well trained and knowledgeable! He took the time to explain the new system and it was easy to learn. Very thorough in checking out the home and making sure that windows were properly done! He worked solid the whole time!

I setup an appointment thru the internet live chat for my in-home quote on July 13, 2017 the chat specialist was extremely helpful getting my appointment setup. I received a call on July 12, 2017 from a ADT representative (G. **- Augusta, GA) asking what type of services and equipment that I was looking to purchase; I explained to the lady that I was in a contract with another company that is due to expire in 60 days and that I was looking to restore my previous account before with ADT that I had before moving to Georgia. Instead of keeping my appointment for my free in-home quote (as advertised on the website) and to help me decide what equipment would be best to keep my home and family protected, Mrs. ** told me that since I wouldn't be purchasing anything when she came out I needed to call back once my contract was finished with Comcast.

ADT has been an important part of my life for several years and will maintain that importance because of the safety it offers and to keep my feeling of well-being. The knowledge that the company has my best interests and safety is an important part of my health. I would recommend ADT to my friends, especially those who are older and anyone else who has a need to feel protected by responsible people. Thank you for being in my corner; it is peaceful knowing you are as near as my phone. I would like to mention how much I appreciate ADT's people who install the equipment. They are efficient and well trained in explaining/answering any questions. Again, thank you.

I have the security package for windows and doors from ADT. All the interactions I had with their personnel has been a good one. A repairman came and changed a battery one time and a couple of transmitters. Overall, it has been a good experience with ADT.

I use ADT to feel more secure and safe inside and when I leave my home. I have never been disappointed in their services and ability to protect me and my home. ADT provides clear communication and multiple ways to give its customers what they need in a modern world of security breaches and theft.

I was very satisfied with the service. The technician was courteous and very professional. He replaced a defective sensor. He also verified that all sensors were working properly. He called me, previously, confirming the approximate time he would be arriving at my house. He also showed me how to open a couple of sensors that I had problems with.

I had an installation from an authorized representative of ADT. The sales representative failed to turn in my contract resulting in harassing, annoying collection phone calls from ADT during the first 60 days of my home installation. I called ADT who indicated that I should call "their authorized representative dealer" to resolve my issue!! I balked at doing leg work for an issue that was caused by nothing I did nor bore responsibility for. I eventually contacted their authorized "premier" service provider only to discover that the sales representative who came to my home failed to turn in my service contract; therefore, no signed contract existed - except for the customer copy I received at time of alarm installation.

Always quick to call whenever the alarm goes off. Always asks if everything is ok. Makes sure the info I give is what's on file etc. Gives us peace of mind. When it comes to home security I would not want to think we are paying for a monthly plan that doesn't provide protection.

Use my ADT all the time, when I go out, when I am home, etc. Have had it for about 30years, and even though I am retired on a fixed income, I would hesitate to be without it. Would recommend it to a friend or relative in a heartbeat. Thank you for making me feel secure for all these years.

ADT technicians came to fix my very old system in several occasions and informed me that my system was no longer installed for your new customers. I am wondering if my system will be replaced so that I can enjoy the same benefits of the new system that other customers enjoy. A technician has found mold in three alarm sensors in one of the visits.

We have been customers for several years, and will continue to be for however many are yet to come. They are diligent in their monitoring and very timely when they need to respond. We are fortunate that we have not had any attempted forced entries (yet), but we believe that the ADT sign posted by the front door is - in itself - a deterrent. I highly recommend them to my clients (I am a Realtor) and will continue to do so.

I am happy with my ADT security system. My only issue is with the ADT Pulse app. Sometimes, I am not able to alarm/disarm the system with it. The technician that installed our box, and recently updated the internet connection for it, was very knowledgeable about the system.

She was very helpful, quick, and responsive. She reminded me to test system once a month and walked me through the process. I appreciate that she informed me how to do it. The call wait time was also good. Thank you.

The installer was a true pro, very helpful, courteous, and very experienced. We had several questions and he answered everything. Everyone associated with ADT has been a symbol of professionalism. We will recommend your service to anyone that is interested in protecting their home with the best.

Needed help to change the battery for the first time so the alarm would not go off. The assistant was helpful and courteous and above all knowledgeable and patient with me. I have found ADT to be very helpful, kind, and patient regardless of the need or issue. I feel this would be true even in an emergency... that every call is important. Thank you for ALWAYS being there.

When we went on vacation, I know that our home is safe and secure. Our alarm was accidentally set off by a family member and the response time from ADT was amazing. They called quickly to ensure everything was alright and no assistance was needed. Thanks ADT!