ADT Reviews

The Pulse apps continue to crash on either the iPhone or iPad. The major problem is a valid ID & PW are not accepted. Just a glitch I'm sure. Otherwise ADT is a pretty good system. I talked to an ADT representative on the phone and the fix was only momentary.

I am a 78-year-old widow, who felt very uneasy at night when my husband first died 5 years ago. I immediately signed up with ADT, and I have slept comfortably safe ever since! It also feels great to come home from shopping or a weekend outing and know that no stranger has entered my home while I was away.

Very clean and thorough installer. He was on time and did an excellent job of installing new controller. We also had new doors that were alarmed for us. Showed us how the new controller worked also. CS person was very thorough and gave us an option to upgrade which we did.

We have had BRINKS/ADT for 25 plus years. We have had only a few minor problems, which they took care of the day we called or the next day. Never had a bad service person. They are quick to call if the alarm goes off. We are very pleased with them and HIGHLY recommend them.

I am pleased with the pricing of the security system and with the customer service. We have been with ADT for over 20 years and have never had a problem. Even during the stormy season, ADT helps get our system back immediately. I will definitely recommend ADT to anyone.

I have called twice and spoken with very nice people about the problem signing in to ADT Pulse from my smart phone. I am still getting emails that my account is locked. There are times that I cannot log in and other times that I can. I hope you can help me. I have been a very satisfied customer for more than fifteen years until now.

Alarm going off without provocation. It took 3 false alarms, two in the middle of the night, and buying a new battery only to find out that the sensor was bad. After that, the service was excellent. The technician was prompt and very professional. That is greatly appreciated.

Well the system seems to work good. Salesman did his job and was nice. Installer was great. Install went easy and clean and fast. But the cameras are crap. So bad they're a waste and I think I'm going to remove them and have real cameras installed. It's amazing that ADT the leader of home security can get this right. BAD CAMERAS.

I've been an ADT customer for over 14 years and I have never received the attention and patience from a representative as I received from Mr. Steve **. He took the time to explain everything and made sure I understood the service I would be receiving.

Installation and set-up was 5-star. Been with ADT for over 15 years and am happy with upgrade to Pulse. The pulse app however was better before the latest upgrade. Unable to use either passcode or thumbprint to log in on iPhone7. Very inconvenient. Sent 2 emails that remain unanswered.

We recently were awakened by the alarm going off and an error code on our display stated I needed to check my connection (your company should have the exact details as I was on the phone three times about it). We received no phone call from ADT, and spent the first night resetting the alarm. This occurred again, and I decided to call (approximately 1:00 AM) and was told there appeared to be an outage, and that ADT had a cell tower that was down. There was no backup plan to reroute my service through another tower and we spent about two days where we could not set our alarm. It continued to sound off constantly with little relief until I was able to get information on at least turning the volume down.

While I love the features of ADT Pulse, it has been down 4 times in the month of service. I have been unable to set the alarm when my daughter leaves the house as she always forgets to set it. It is down again today, two days in a row.

My contract was due to expire, so I called to find out date. Agent I spoke with asked why I did not renew. Stated that because monthly fee had been raised 20% I chose not to. She was not pushy but asked what I liked about service before. Told her Fire Alarm, and cell phone notification. She provided me with a less expensive monthly rate for continuing contract for next 3 years. I appreciate her not being pushy, just informative.

ADT is always prompt and thorough in responding to alarm incidents. When there are incidents caused by my oversights such as setting the alarm on cleaning service day, they respond quickly and ask all the right questions to clear the alarm.

Very good service and bests customer support. We had issues with the system and called the support team and they have resolved so quickly and didn't have to go through any other websites to troubleshooting steps. Especially the support technician is very knowledgeable. Thanks ADT.

I have had excellent service with ADT. Very informative representatives. If problem with devices... The technician was highly experienced and solved the problem immediately... Definitely no complaints with ADT. Have recommended ADT services to family and friends. When a technician had to come to my home was always on time... Very knowledgeable and knew his job.

One option might be a check of system by ADT reaching out for a check of the system. How about a once a year email listing a couple of days that I can set the alarm off and you will respond. Or how about an email listing all contact info you have to check its accuracy.

I am very pleased with my service with ADT at this time. The installer was very nice and explained my service and the process. The customer service representatives are always nice and helpful! I am satisfied with my service at this time and glad I chose ADT to monitor and protect me and my family!

My service tech Lonnie was very thorough. Although he didn't have the replacement part needed, he ordered it while he was here and setup an installation date when he could return to install the replacement parts needed to complete the repair. I was very satisfied how he handled the situation and look forward to his return to finish the repair to my video system.

Since I got pulse installed in my home I feel safe. The quick response and excellent customer service is unmatched. The equipment is top notch. The pulse camera is Crystal clear. The app is easy to use and it is very helpful.

ADT was easy from the start. Friendly people that heard my needs and helped me achieve them. The system is easy to set or cancel. Living where power has been out for several days, the system ran on its batteries for about 72 hours. When I have needed help fixing a problem they are a phone call away and answer the calls immediately. This was the right system for a single senior.

Recently, we were working on our system during a remodel and accidentally triggered the silent panic alarm. The agent called right away, disregarded the alarm per my request and then transferred me to technical support. They walked me through the setup quickly and all is working well again.

Have been a ADT customer for over 10 years. Since the new update my buzzer alarm is not very loud. The monitoring of the alarms is doing a wonderful job. Lost my mobile app with the new update. Not happy about that!

When I went with ADT they promised the world and I did not get a tiny world. I sent for $100 gift card along with $4.95 but still no card. Normally per section 420 you should not be charging money to get free prepaid Visa card. My mailbox filled with all kinds of offer. Nothing materialized. However I got yard sign to put it on the backyard. Amazing.

We have used ADT for a number of years and have found it to be an excellent, reliable company for a reasonable price. Customer Service was helpful when we wanted to know how to test the alarm without notifying the Sheriff. We plan to continue to be ADT customers.

I recently upgraded my alarm system to ADT Pulse. Big mistake. Cameras don't work away from my house. When I am away from home the cameras don't show a picture on my phone. Door bell works when it wants to. Camera takes too long to open when doorbell rings. By the time camera opens either the person at the front door is gone or there is nothing to see. Customer service people don't speak English. Installers don't show up. System STINKS.

We've had ADT for 15 years. We had it once in Western New York and when we moved down here I called up and they sent somebody then we figured out where we wanted the sensors put in. But my wife was a little irritated. We were out of town and something malfunctioned with our alarm and we never found out anything till we got a note from the sheriff's department. We got an incident report and ADT didn't bill us this time. Other than that they do what I want them to do.

ADT security system sucks and so does their customer service. I cancelled my service with them a month ago because it wasn't working. It was supposed to be an immediate termination but nope they charge me for June and today I see they charged me again. Now they are clearing their miscommunication by saying that they can't return June's payment and they have to wait til August 4th to refund my payment for July... really? Three weeks before they refund your money on a mistake they did. Never getting them again...

We already had ADT at our older location, then the district manager went out of his way to come to our house to ask if we are going to be getting the same service transferred to our home. We appreciate it because we were not even thinking about doing that yet. But when the installation team came, we did not have internet access so they had to come back. The young guy that came in was very nice and polite. He seems to know what he was doing and explained to us how to use it. The service was professional overall. We have the older model in our old townhouse. We have the touch keypad in our current home, which we like. We also have the remote key and we're thinking about adding the camera as well.

I have been with ADT for almost 10 years. After I moved they placed my new home security and I lots of trouble with it and had trouble getting them to come out in a timely manner to fix it. Yesterday we need to move the modem out of guest room since it chimes and alarms and wake up our guests. I called about moving modem to new room. They want $110 for 30 minutes and then charge on 25 min increments. Spoke with supervisor who would not budge. I think as a basic service this should be done or at least at a lot less than $110 for 30 min.

Bad company. Took 10 minutes to call the only time I needed them. And when I told them I was moving and couldn't have the service where I was going, they got snotty. And they are holding me to a three year contract. The service will stop so, basically, I am paying them to keep a default off my credit. Old time loan sharks were more honest. At least you knew they were going to screw you. Since I paid for the expensive install, it is strictly service only so why a three year contract? They are requiring me to pay them for not providing anything. Why don't we have law making this fraud? They have an excellent rating on their website but I couldn't find anywhere to post a review. Hmmm.

I was handling an estate and the person who died had ADT. I needed a security system and so that's what I got. Since getting ADT, the level of professionalism of the technicians who came to my home has been satisfactory.

I feel secure when I am home alone. I work during the day, my husband works late at night, so when I am by myself, I don't have to worry about intruders breaking in my home. Our town is pretty quiet, but there has been some break ins around town, even when we go somewhere together we put on the security, just in case.

We’ve been using ADT since 2008 and it’s been a great experience with them. We chose them for their name and reputation. We have the fire and protection along with the breakage coverage. The sales rep was very knowledgeable and nice and I enjoyed the experience with him. The installers were very professional and did a great job too. We alarm the house every time we leave and I feel very safe at home with the ADT system working.

ADT contacts me when there's an issue with the alarm and everything else. When the alarm goes off, they usually call us to see why it took so long for us to get to the panels to disarm and we tell them, and they were very friendly. They're also very knowledgeable. However I had an issue with the repair person they sent out. What happened was, AT&T came here because I have internet issue and they were telling me that ADT is the reason why our system is slow. I said that's not true, but I'm no technician. And then the guy from AT&T was cutting some wires and cut off a wire that belongs to ADT.

Received excellent help to identify a problem notice on my alarm system. Was able to fix the problem myself. It was a battery failure that was not covered in my alarm manual. The person I talked to even referred me to a video on YouTube, and that helped me to avoid causing damage to my remotes as I replaced the batteries.

I've been using ADT for 18 years. I'm on the old plan and the pricing is good. I have a panic button and a fire alarm, and what I like about the system is that I could change the buttons to make it flexible. I'm very pleased with their service too. It's very fast. The alarm goes off by mistake all the time, and they call immediately. It would be nice to upgrade my system but I don’t have the fund as I’m a retired senior and I don’t want to upgrade my price though. But overall, I've had a very good experience with them.

We've had ADT for almost 3 years (contract ending soon - thank god), and while they charge sort of the going rate for security systems we will be looking for a new vendor soon. Our house flooded in February and they had to shut off the main breaker to our house for safety reasons. Since then our security system hasn't worked, and ADT knows about it, but we're still paying for it. Customer service has called us to try and fix the problem (by setting off the alarm while our toddler sleeps) and when I asked if we could do it again at a more convenient, they said they would call us. Have yet to hear from them. Am still paying the $64 per month for a lovely little keypad in my laundry room. Their customer service sucks, and the only time they've ever called us is to tell us that our power has been out - which is great, but our nest told us the same thing, via text message.

I just got a cold call from a person saying they were from ADT. Started by "being surprised" that we did not know He was coming. Said he had a new homeowners' deal. He showed up at 18:00, dinner time. The five minutes turned into nearly 20. We were cooking dinner which we did tell him repeatedly. If I signed tonight the equipment would be free, otherwise it will be $1,800. Monitoring prices were between $35 and over $50. I told him I did not make decisions this way and did not like compliance selling tactics. He actually got offended. I showed him the door and threw away the paper he gave me. I will not be buying an ADT system.

I got the standard system package from ADT and the guys who did the installation were phenomenal. They were concerned and took care of everything. They were helpful and did a great job. There were a couple of times when the alarms had been set off by mistake and since we have that voiceover system, I wondered how long it is before somebody talks to me. The response time for those guys has been great as it only took them within seconds to respond. Overall, the experience with ADT is excellent.

I contacted ADT's representative and she visited us in our home. She discussed what we were looking for and what they could provide. And so, we purchased an ADT package for two locations. One is for our Northern Michigan property and the other is for our principal property in East Lansing. Our package includes door detectors, motion sensors and the Pulse system for coordinating through my phone. Additionally, there is a water sensor in the lower level bathroom in the East Lansing property. Also, their installation team worked efficiently and cleaned up after themselves. There was no debris left. My experience with ADT has been very satisfactory. And so, I would recommend the system I got from them.

We've had ADT for a while. They're prompt in service. The features included the life-and-death buttons you can push and the prompts. I noticed that our second panel has two different settings for the night stand. One's the instant and one's not. We're not really using the camera but we got a camera. I like the camera where you can actually dial it up on your smartphone if you want to and see what's going on in the house, turn lights on. So, it's pretty complete. We had Time Warner put in the system. There's something about our phone system they didn't do what was right. And the ADT tech corrected that. Their tech was very qualified in their knowledge. They know what they're doing as far as the tech work. Everything was good with the installation team. They have shown respect and things went smooth. Overall, I'm satisfied with ADT's service. I would recommend them.

I live in a tough area where I don’t have good cellular connection so my system is down right now until it gets repaired. I didn’t deal with ADT corporate but with a local company that installed it. The service people had been excellent but right from the start I told them I live in a dead zone. I don’t get cellular but they insisted the system is stronger than a cellphone. Now it’s going to require cutting into walls, going up the outside of my house where it’s not permitted since I’m in a town home community. It’s discouraging because they didn’t listen to me in the beginning. Now that the 90 days is up, I’m with ADT corporate and they are working on it because the local Protect Your Home Defenders really didn’t do me justice. I still think ADT is a great company with really nice people and customer service and I'm not going to hold my situation against them.

We had ADT for a while from 2009 to about 2012. But then somebody hacked into your system and set off our alarm in the middle of the night. We cut them off and got them back last summer. They really couldn’t do anything about the hacking. ADT was quite easy to have at that time but the person who hacked us was an executive with the high tech company. He hacked our VDR, our bank accounts but he didn’t steal from us. But he would pay our mortgage two or three extra times and empty out our accounts. It was quite dreadful.

I bought a house. I was told needed an alarm system for protection and insurance purposes. Went with ADT alarm system. It was good for one month. It went downhill quickly. The alarm stopped working and have yellow hazy light on it. It goes off randomly and have ADT calling me at all times. I spoke to them numerous times to fix it. They instead wanted me to upgrade and pay a fee to fix it.

I had been a loyal customer of ADT for 5 years when I had to cancel my service due to financial circumstances that forced me to sell my home. I had to move in with a friend so I did not have the option of transferring my service. I had already transferred my services once with ADT after my job relocated me to a different city but they made me sign a new 3 year contract even though I only had one year left on my current contract. I really wasn't happy about this but they gave me no other choice. When I called this time to cancel my services I was told I would be held to the contract and that no one in the company could do anything about it. I now owe them for one more year of service even though I have no way of using their services.

We had previously used ADT in FL, so when we were relocating for one year to IL we called them. It was a rental home so we acquired the most basic, cheapest method of security available. We stressed it was for one year. We told to disconnect after the year and find we had signed a 3 year contract (with the salesman pushing us to sign that day to get the best deal).

I been ADT since January 2010 and every 3 years they kept renewing my contract. So this year in June I started to cancel and go with Comcast. I called ADT to cancel my service so they want me to pay $400.00 early termination fee. I told them I never signed anything and never upgraded my system and I was pay $55.00 dollars month. They didn't care. I switched anyways to Comcast and I'm only paying 19.99 per month. Way better service and Comcast home app is amazing.

ADT has always been something that we wanted and they've been around for quite some time. We got the control box, the remote, three windows that are checked, and two monitors that come on when we go out of the house. They also put a different type of switch that would work better on a sliding door and it has worked. We had a good installer. He told us about the box and he ran us through some quick things to do to control it until we got the chance to read the directions. The system pretty much covers the whole house and so far, it's good. Additionally, if I get a month behind on my payment, ADT doesn't pound me as long as I'm making the payments. They're really good.

I have been struggling for months to get a refund owed to me by ADT. I transferred service when I moved, yet my previous address was never cancelled and I was being charged for 8 months for 2 systems. I have called 8 times, talked to numerous agents, been told it was resolved many times and would be sent to my new address, and still have not seen the refund. I'm hoping this review finds someone in the company who is able to see my refund through.

It was very good with ADT's sales rep. Also, it was fine with the installation team and they were very good. We've had ADT for 10 or 15 years and it's been great. We have the digital keypad and we turn the equipment on and if somebody comes in, it alerts them and it sounds off an alarm.

I am extremely pleased to be an ADT customer and am completely satisfied with the service I have received, I feel safe both inside my home and when I am away knowing that ADT is carefully monitoring my home. When I have had questions or problems, which has been rare, customer service has been friendly and efficient to help resolve the issue.

The installation and activation process was fantastic. Our rep came promptly and thoroughly went over everything in detail, providing us with confidence and peace of mind. He was courteous and conscientious about our needs for security and was understanding about what we wanted or didn't want in our system. Also, when we called for our consultation and installation, I thought it may take weeks to get an appointment, but we got one within a couple of days. Overall I'm extremely happy with our start with ADT and with the great staff.

We've been with ADT for about 6 years now and I like that we're assured our place is secure and safe. We have a motion detector in the house. A lot of times we get called back if the alarm goes off accidentally and we forget to turn it off. They make sure we're okay and that's a nice service. ADT is a reliable company and the fees are not out of reach. I'm very satisfied with the excellent service.

I have had nothing but trouble with the ADT "lifestyle module" TSSC system. In the 7 months we have had the alarm system in the house I have lost count as to the number of times we have had to call a technician out to work on it. Our home is more than 5,000 square feet. So the little beep that the system made when the "alarm" went off was so quiet we thought it was the microwave oven. We have been through at least 3 keypads because they keep triggering an alert in the system. Every tech that comes to the house always says that they hate the system because it has so many bugs, yet as it is ADT's proprietary system they are forced to push it as the best system to get, even though they know it's full of problems. Despite multiple phone calls to customer service, loyalty department and countless technical support and management agents we still have an alarm system that is unreliable.

I had called up regarding why my system did not stay on when the power went out. The women on the phone said they will send someone out to look at it. They did not warn of any charges and two weeks later I get an email regarding a charge to my account for 180. When I called up they refused to waive the service fees because the backup battery was supposedly bad.

I've been with ADT for several years and the service package I have from them has the pad on the wall, a feature where doors are all checked, a motion detector and a fire detector. With the motion detector, as soon as one opens the door, the alarm will sound. And what we like about the system is that we can walk away from the house and feel that our house is secured.

ADT seemed to be the alarm system to go with and a lot of our neighbors have it. They've responded when we've had a problem. We got the package that included the panic alarm, the break-in alarm, and the emergency alarm. The service has been good so far and the installation guy was very nice. The only thing was that we were supposed to get a $100 visa certificate when we signed up and we never got that. But I really like them.

I have always had great experiences with ADT in every house that we have lived in. Would recommend over gimmick brands and cable companies. They have always been responsive and helpful when needed. No issues with feeling secure around the house when we are home or away.

I am not very happy with my home security system. We have had it since April 2017 and it's been messed up ever since. It constantly beeps due to a communication error. I have called about it, they did send someone out to fix it but a part needed to be ordered, I haven't heard from anyone since then, so my problem isn't fixed. At this point I don't want the product!

We had Danny from ADT come and install. He was very personable and friendly, very efficient and timely. I am completely satisfied with this experience! Danny showed us how to use all the equipment including the new app on our cell phone. He was absolutely wonderful and I would highly recommend this gentleman for future jobs! When I received the call from ADT regarding the quote the two gentlemen I spoke with (I don't remember their names but one was a manager), were so incredibly helpful, understanding and you could tell cared about their customer and their happiness as well as budget. In the 4 days I have had the system I am so impressed and grateful for their business than the 4 years I was with the other security company. I'd highly recommend ADT to my family and friends.

I researched on the internet and ADT had a lot of good ratings. I called them, they came out and put in a security system. We also bought a house in Tennessee and we’re not there a lot therefore I decided to put a security system there too. The representatives were great and the technicians came to install and showed me how to use it. It’s been wonderful and very beneficial because we did have a break in attempt but the alarm scared them off and they didn’t get all the way in. From the time ADT called me until the police were there, it was only 11 minutes and we live in a rural area. It really has paid off.

We've had a break in before and my wife decided to get ADT. Some of the things we got in the service package were the cameras and glass break and door sensors. The installation guys were great. They took their shoes off before they came in and we didn't have to ask it of them. They were polite and did everything as professional as can be. They went step by step in the buck and showed us the main parts that we needed to know. ADT saved us a lot of money and they are fast. As soon as our alarm goes off, we get phone calls if we're not home. It's great and we love ADT.

Our experience with ADT has been good. We had them down in Florida, too. The installation team has been great. Every time we’ve had an issue, they’ve been here almost immediately. But they are too expensive. There are other services that are cheaper. But we really haven’t changed pretty much because their service has been good and the other reason is I’ve just been too lazy to do it. But I have recommended them.

We decided on ADT when we moved on June 1, 2016 because of their reputation and "great deal" we were being offered. We needed to sign a 3 year agreement in order to get the offer, which we did. We have had multiple issues since the beginning, with most needing to have a service call. We soon found out that the original rate did not include a service agreement much to our surprise and added it to our plan. ADT waived the $119 charge to come out and install a battery in one of the keypads.

We have ADT motion sensor around the entry and into the room, and a medical alert. Their installation team was great and whenever the alarm goes off, their reps call me quickly. ADT is reliable and so far, they’ve taken care of everything we have. Our experience with them has been great but we hardly ever use it because we’re always home now. One thing that might be nice and I know they used to do this is, whenever there’s an emergency or alert, light flashes so the emergency people can see it and know where to come.

I have had ADT Home Security for over 10 years. I have had no false alarms or complaints for any of those years. Now, I am selling my house and moving to a new state. My annual payment ($493.49) was due in May 2017. Before my due date, I called to cancel my service. (Telephone is the only way ADT will let you cancel.) I guess it would be too simple to do it online. I was told by customer service, that everything would be taken care of, and I had a zero balance. In June, I received a "Past Due" notice because my payment was not received in May.

Absolutely Horrible experience. I signed up for the 27.99 service. I told them before they came I didn't have a phone. He never came with a different box, it was always the one he had in his hand so I assume it was the 27.99 service. Never during entire process was I told I was going to pay 58.00 a month. They get you to sign on a laptop so it's my fault I didn't see the price had changed and never once did he mention the price...dirty business practice. I turned off my CC and will let that sit on my credit report until the day I die. Even though they screwed me they get 75% of monthly bill for 36 months. I have dont business with a lot of companies, I own one myself and never have a seen a company so dirty in my LIFE.

Absolutely Horrible experience. I signed up for the 27.99 service. I told them before they came I didn't have a phone. He never came with a different box, it was always the one he had in his hand so I assume it was the 27.99 service. Never during entire process was I told I was going to pay 58.00 a month. They get you to sign on a laptop so it's my fault I didn't see the price had changed and never once did he mention the price... Dirty business practice. I turned off my cc and will let that sit on my credit report until the day I die. Even though they screwed me they get 75% of monthly bill for 36 months. I have done business with a lot of companies, I own one myself and never have a seen a company so dirty in my LIFE.

I have an alarm service and the company kept changing names. Then one time, it became ADT. I have a digital keypad in the house from them and so far, I have no qualms about their service. They send me a bill, I pay it, and everything's been fine.

I've had the ADT alarm system for quite a few years now and the service so far has been very good. The sales representatives have all been good and the installer who came was very informative, showed me everything he had to and did the job. My experience has been very good and I feel more secure with it being in my home because I travel.

Do not buy this service if you do not plan on being a very long-term customer! Despite what everyone you speak to will tell you, you cannot cancel without a huge cancellation fee. I purchased a plan that I knew was going to be short term so the fact that representatives tell you that you are free to cancel at any time was a big selling point... until I cancelled and they charged me a $1,000 fee. When I complained about the false advertising, I was told that they only claimed I could cancel, they never claimed they wouldn't charge me $1,000 when I did cancel. The contract they give you to sign (telling you it is an agreement to pay for the initial installation) contains fine print that tells you they will charge you a fee if you cancel within three years and apparently they do not consider $1,000 to be an unreasonable cancellation fee. I will never again do business with ADT.

I was going on vacation and wanted to feel secure, so I decided to get the security system by ADT. My service package includes the motion detector and keypad. I've had a couple of problems and I had to get somebody out to fix the system battery. I had a battery replaced which costs more than I thought it should for a technician to come out and replace a battery. The cost was real prohibitive as far as I was concerned and I thought that wasn't real good. Then I had a telephone line that had a problem and I got a different provider come out and get it back online. But other than that, I'm happy with the system. I've had it for almost 10 years now and I'd recommend it to my friends.

In general have been pleased with our home security system and would recommend to friends. Have been particularly impressed with the attitude and knowledge of service technicians that have come to my residence for problem I was unable to solve. Wait times are long many times.

About a month ago, my alarm system failed which in turn disconnected my landline telephone service. I immediately called ADT and was assisted by a great telephone representative. She patiently walked me through all of the prompts while assisting me in getting my alarm system and telephone service up and running in a short time. Thank you for your prompt efficient service and I'd most definitely recommend ADT to a friend.

A couple of people who we knew in the neighborhood had ADT and there had been a couple of house break-ins so we went with ADT, too. Their reps have been very effective. They came out and did everything. They installed the system and put the signal receptors at all the doors and windows and tested it. I've had them for more than 10 years and their service has been fine.

I am very happy with ADT. I have the camera also and have used it with my system. I hire a person to check my dogs when I am gone and can see if they are feed and happy. I checked out other systems and found people around here are happiest with ADT. I will get my chime moved back upstairs to my bedroom so it won't bother people napping on the couch.

The installer (Michael **) was very prompt and extremely cordial. He was patient with our questions and gave us clear and professional instructions. We feel completely reassured by our decision to install and appreciate that we were able to test and confirm the system's operation and implementation. We recently journeyed out of town and had total peace of mind even while we were gone. We would not hesitate to recommend ADT to anyone who asks or needs this type service.

We’ve had ADT for many years. We've had it here, where we have been for 20 years and also back when I lived in New York. My husband is 90, I’m 89 and we don’t want anything complicated that’s why we stayed with ADT. A woman of my age, sometimes I forget. I'm hanging in there and I wouldn't change it for anything. With ADT, I feel secure. I just go on with my life and never had to concern myself about the people breaking in. That’s the way I felt in New York and I have the same attitude down here. The system itself is very smart and simple. I like that when you're leaving, you put the alarm on, you walk out and just press one button.

My alarm just happened to start beeping on last night. When I went to check it I decided to call ADT and give them the code that appeared on the alarm screen. I was then informed that my services were not connected. ADT has not monitored my alarm since Dec. 22, 2015. Here it is June 28, 2017 and I have paid out of pocket a total of $521.82. I want my full refund credited back into my account. Also when I signed up with ADT they were running a $50.00 referral fee for both the signee and the person who gave the referral. Needless to say that neither one of us received anything from ADT. This should have been a red flag then. However, I continued with the service thinking that the service would be better, but to my knowledge it has only gone downhill.

Nathan was very thorough. He explained everything. He didn't mind repeating the information several times until we understood everything. He demonstrated and gave us an opportunity to practice. He was very knowledgeable and kind. Kindness and patience go a long way with me. He understood what we wanted and gave us the protection we needed.

When we got a new house, it was set up for an alarm and we went with ADT. It's the system we've had from as early as 1992. The installation team upgraded the system and everything is working fine. They call me in the event that the alarm goes off and they still can get a hold of me if I were out of town. I've been quite happy and ADT has been good.

I’ve had ADT ever since I bought my home and I love it. I had to get a license for the police and the fire department to come. Just in case the alarm goes off, ADT allows me two times free and then I have to pay a bit more. It works whenever there’s anything open that shouldn’t be open, then they call me on the phone just in case something does happen. And if I pushed the wrong button, I can give them my password. When they came in for the installation, my son said they just put it in and then left. But it had the code on it that I can use in case I don’t have my key with me. My son also had to go to work so I know the installation didn’t take too long. My son’s a fireman so he also double-checked it. I like the system because I feel safe when I’m away from home. I have my two sons who come over just in case I’m out of town.

The original sales person (Aaron **) made promises and sold products that do not function. I have made repeated calls to him, he will not return calls. His business card says he works for ADT. Numerous calls to ADT with promises that I would get a call back from Heidi (she is never available) which resulted in no calls back. I finally spoke to Marty a supervisor, he had to check on something, he never called back. He still won't return numerous calls. Here are the issues: 1. Sensors do off if you have pets (I was told this would not be an issue if your pets were under 60 lbs). 2. The outside camera does not work at night. 3. Doorbell video. After 4 months the video doorbell people charge for their service (it does not work without the service). I want to discontinue service due to the deceitfulness of this company and the inability of anyone to follow through with concerns.

I ordered ADT over the phone. The salesperson was nice and appeared to be knowledgeable. I was very clear that I was shopping for the best price and the most secure alarm system. Note that I have owned several houses, so I knew exactly what I wanted. I wanted one outdoor camera, 5 contacts, 2 motion sensors and glass break. The sales person quoted me a price which I told her immediately was MUCH higher than what Guardian had quoted me. She then adjusted her quote and stated that she could provide ALL the same services as Guardian with the exception of two cameras. She could only provide one outdoor camera.

My brother called and told me that he was getting ADT. We live in the rural part of Western Oklahoma and he lives down the road from me. He told me that I needed to check into it as well because there have been some break-ins around our community. So, I called ADT and they sent someone out and I got it and I've had it since. The interaction with the installation team was very good. I got the general system and I've had it since. The only issue that I have is that every six months or so, the price keeps going up a little bit. Sooner or later, it would be priced where the average person won't be able to afford it.

Sometimes I forget to turn off the alarm before opening the door to let the dog out. Within seconds, I receive a call or my emergency contact receives a call. Thank you! I appreciate knowing that there is not a delay in getting help if I need it. The operators are always courteous and helpful.

We had a break in our house and then had the ADT security activated. We’ve had a couple of technicians come out and they’re always responsive. It’s been a good experience all the way through.

I changed my tv/internet/phone system about 6 months ago. Because of the new set up, my alarm control panel was no longer connected to the phone system. I never received a call from ADT about my alarm system not being connected. So, basically, if someone cut my phone line, my alarm would be disabled and ADT would never know. I finally got the phone line reconnected to the alarm panel. I switched to SafeTouch, which offered a cellphone backup, and for less than ADT was charging me. ADT told me the alarm would no longer be monitored. What they DIDN'T tell me was they sent a signal through the phone line DISABLING ALL MY ALARM ZONES! The technician from SafeTouch had to reconnect all my zones. I think ADT's actions are underhanded and despicable, and I'm glad I got rid of them.

I have been a customer with ADT for 12 years, and I swear, I will never go to them again. I had to get a door sensor replaced and they quoted my an exorbitant $400. This is on top of the "Service Plan" that I have and paying a fees for the service every month. I got pissed off with them and opted to cancel the service. They were more than willing to let me go for a $600 penalty because according to them I was under a contract. How the hell can one be under contract for 12 years. I made a move 2 years ago, and apparently it reset the contract. According to ADT, a MOVE means a new contract. Ridiculous. Stay away from this company.

We've had ADT for three years at our home and have only experienced one problem so far and that was with our garage contact. We contacted ADT and they quickly had a tech repairman come out. He installed a new contact that took care of the problem. We have the service contract with our alarm and paid nothing for this work. We have a smoke and carbon monoxide detectors as well as perimeter security alarm. It's a great peace of mind. We HIGHLY recommend ADT.

Kevin has been great. He had to come out a few times to get everything working. This was because we have a new home and some things were not done correctly and this caused problems. This was no fault of ADT or Kevin. He was great and very professional.

Whenever I call with a problem or question, the customer service reps are always friendly, courteous and helpful. They make even the worst situations bearable. Even when they have helped me solve the problem, they always ask if they can help me with anything else. Keep up the good work and thank you.

I got the security system from ADT with a digital keypad, a wireless keychain remote and an interior motion detector. Thus far the service has been fine and I'm very happy with ADT.

We had Brink’s before and then ADT took over them a couple of years ago. We got the keypad and all the motion sensors. They’ve been very good with their service and when they installed the new equipment for us. We had one time when the alarm got tripped. They were concerned about it and called to make sure we were all right. They're there for us and they definitely do their job.

I had the impression that ADT would be the best. It gives me a certain amount of comfort and it did all of the things that we needed to be done. The security equipment seems to be pretty sound. Also, we have two door openings and then the little button for safety. We've had their maintenance crew come out and fix things. And they are all very polite and confident. Overall, ADT is a pretty good deal. It was easy to get started and to keep going. And it makes us comfortable that if somebody or some animal opened the door at night, we would know.

My experience was good. I was surprised as how far ADT security had changed. So far I am enjoying my system, and have had no problems. I have only set my alarm twice since I had it installed. I don't set it much, because there is someone here most of the time.

The installer did a great job explaining each product available to me. He was very thorough and friendly. The only thing that was not explained was when I selected my billing date being told that the first bill was going to include a prorated month and a month ahead of time. But that was figured out really quick by me creating a login to ADT's website and looking at my bill. Otherwise it was all great!

I was the victim of an attempted break-in. I have never been so scared in my life. Every time I would walk past "that window" I would almost vomit. I didn't want another monthly expense but ADT from the initial call for help to the installer taking his time and explaining each detail on a steamy hot day really eased my mind and made me feel whole again. Their customer service is amazing. Reps were polite and patient.

When I moved in this house in 2009, I was shopping around for different security systems in the neighborhood and someone told me to go to ADT. I've been with them for seven years now and they've been wonderful. I got the camera system on the inside where I have one camera upstairs and one downstairs. But because the neighborhood is getting kind of screwed up I'm thinking about adding one to the outside. The installers who came out were great. When they came in, they put in a rudder to run the cameras and were professional.

I was not home at the time however my husband handled the transaction. He was very pleased with the rep and the time it took to complete. I would certainly recommend ADT to my family and friends. Thank you.

Had to close our business in July 2016, called and cancelled our ADT Business Security Service. We get a bill for $750.00 June 2017 saying that we owe them. How can any company charge for product or services not rendered? Try that at your place of business and see how far that goes with your customers. It’s time to hold ADT and giant companies like them to account, from taking advantage of hard working people. SAY NO to ADT.

For years I've had ADT in my house. It's just the basic package with the motion and fire alarms, and I feel safer with the system in my house. They've been very good too. I had a problem paying the bills. It was a little high and I told them I really couldn't afford it but I didn't wanna give it up because I liked my alarm and then they lowered it for me. If any problems arose, they’ve always been there for me. When I call them, they come pretty fast. It's usually within a day or two after, and sometimes, they even get here earlier. I don’t have any problems with them, and they just come over, do their job and go. Last time, the keypad wasn’t working properly and the alarm needed batteries. It had to be reprogrammed and they fixed it right away. They were very nice, polite and helpful. I would recommend them.

I was having problems with my Hallway motion detector and after having to pay a $50.00 dollar fine for a false alarm it was time to call ADT. The Tech was great. My problem with ADT is the billing department. It should not take over 4 weeks for a check to clear. I gave them a check on May the 26th and today is the 23rd of June and it still has not cleared. I think that this is unacceptable. It's a big deal because I am in the process of changing banks and I can't do so until this check clears my bank. I hope that I don't have to call ADT again because it will have to be a cash payment. Never again will I pay by check. I am also getting a bill stating that I still owe for ADT coming out on the 26th of May.

Our family is very pleased with the service we receive from ADT. We have been with them for over 5 years. The customer service is great and very prompt. We will continue using ADT for all our future needs and definitely recommend them to everyone. Thank you.

ADT's service is very good. Their installation crew that they came out to the house was very professional. So far everything is fine.

I’ve been with ADT for a long time. I’ve got an old system in my house that you wouldn’t recognize it. I called customer service ten years ago when I changed my phone number for the police department to contact. And within the past six months, I was here and all of a sudden the alarm started to go off so I called ADT's customer service to know what happened and what I have to do to fix it and it was very helpful. I have the basic features. Somebody breaks in, the alarm goes off and somebody calls the police from ADT. I have a button that if I need help, I can press to get the police and to get the fire. Also, I’d love to be able to monitor from afar, but I’m not willing to pay for it.

I’ve had ADT on and off for 15 years but I’ve had it in this house since 2007. It works flawlessly and I’ve had no problems with it. I enjoy using them. The customer service team helped me out in changing batteries and in installing and removing sensors. When I accidentally set off the alarm, they didn’t call me stupid and helped me out. They handled it very professionally and they were very patient. The technicians came out twice. They did the job and were neat and clean. ADT also has water detection and remote features. But I try to keep everything as simple and basic as possible and it works for me.

Love the system, however, once in a while when I set the alarm it gives me a periodic beep. I have to de-alarm and reset to make it stop??? The yellow alert stays on all the time. Why? Minor issues but all in all I love the service.

On the 31st of last month I called your service department concerning my system battery. I was getting a 'Bat' icon on my unit. The service person I talked to finally got around to telling me I needed a new battery. After determining that ADT would replace the battery I asked that she do that. She explained that the 'shipping' would take 7 to 8 days. I told her fine and to ship the battery. I got the impression she was attempting to get me to purchase the battery from a third party as she told me that I probably could get it quicker than from ADT.

I called and asked on an ad/special that was on Nextdoor for my neighborhood. Pretty typical sales pitch very efficient. ADT sent a guy named Seth ** out to my house. I was very impressed with Seth as he was very patient with me and knowledgeable. He was excellent at his job because he listened to my concern and my uncertainty. I have never had an alarm before and was not totally sold on the idea. But he worked through my indecision and doubt and again was very patient with showing me how to use equipment. Seth is ADT as far as I am concerned.

The technician did an all-around outstanding job. He arrived exactly on time at the beginning of the "window" for the call. He took us through the whole house when doing his survey for the recommended protection our home needed and explained everything about the capabilities of the current security technology which would be best for our particular home configuration. He did a great job educating us on using the system and downloading and using the Pulse application for our mobile devices. Also, he performed the installation in excellent time, explaining everything he was doing, and then testing the installed equipment to be sure everything operated as required. This was a great experience for us.

I'm a new home buyer and I was looking for a security system to keep my family safe. My parents had an ADT system and they never had a problem so I went with confidence. On 6-6-17 approximately 2:30 am my house was broken into, woke up to my alarm system going off. Still in a daze I go to turn the alarm off and find my door open. I did not receive a call from an ADT person nor was our local law enforcement notified. Come to find out my system got disconnected by a storm of some sort sometime in March.

We’ve had ADT for almost 20 years. They were in the neighborhood when we moved in and came to the door. We looked into it at that time. We have their standard package and it’s been very good. I feel comfortable that they answer so quickly if the alarm goes off. Anytime it does, they call within 45 seconds. Then one time we needed to get a new battery and somebody came out. They were very quick about it and professional. They respond to us quickly or to any number we have given them. And they check that out. If they don’t get an answer, the police always come. They make me feel secure. And so, I’m pleased.

I've been with ADT for 20 years and I continue to renew with them for their reasonable rate. We got an upgrade last year and the guy that came to install it was okay. We got the whole box changed to digital. We also got the monitor so we could monitor inside the house. The upgrade is fine for us and it's simple. Overall, I have good service from ADT.

Very dissatisfied with billing and service. After a year of being double-charged, I requested a refund. After sending two letters with no response, I instructed my credit-card company to stop paying. I sent another letter explaining the reasoning and requesting a response to my first two letters. No response was made, but rather a small balance, which is more than offset by what I overpaid, was sent to a collection agency, which has violated the Fair Debt Collection Practices Act. Now, I am exploring legal options and writing this review in hopes that my three letters are actually answered and avoid having to burden our courts with a low dollar dispute.

We have had ADT for years. Recently we upgraded to camera surveillance. Initially the app was sporadic. However, since the app upgrade, we are much happier with our service. Very happy to be able to view the camera while away and set the alarm.

Alarm goes off in middle of night. I get up to check situation to see if I had a break in. Within 7 minutes ADT called. Told me what area triggered the alarm. Wanted to know if I wanted an officer to come out. As I found nothing wrong, all was well. It assured me that ADT was doing its job.

We have been customers of ADT for 28 years. We had the system installed when we built our home. The only suggestion I would have to improve service is better/simpler instructions on how to use the new, updated keypad. I'm not a tech person and I find the instruction booklet difficult to understand.

Anytime alarm was accidentally set off, ADT was contacted by a member of this household and situation was corrected in a timely manner. We have only had two bad situations and one was caused by a birthday balloon in path of sensor. The second incident was caused by a authorized handyman who did not know the code. Other than these two alarm incidents, ADT has been great. Additional problems were our fault as we cannot always find the flashlight near the main box to turn alarm off when we re-enter our home.

Now that I have this system the quality of my sleep has greatly improved. Because I slept upstairs I was aware of every little sound at night. Plus, we are somewhat isolated so the yard signs let people know I have this protection. A great investment for me!

ADT is the number one security system that you can always count on for safety. Very valuable customer service experience. Friendly and courteous. Very professional service with a smile. I would recommend all my friends and family to ADT security.

I found out about ADT from friends and family. Their service has been great. Their sales reps were knowledgeable and very helpful, while their installation team was professional. They did an okay job and we were satisfied. I would highly recommend ADT.

The ADT service representative was very respectful, courteous and professional. He resolved all my issues in a short amount of time. He is truly an asset to ADT. Thank you for service. He check and made sure all wiring and connections were in working order and explained my remotes and bypasses.

ADT was calling me extremely quickly after my dog unintentionally set off the alarm while I was away. I'm thankful for the rapid responsiveness that ADT gives as well as peace of mind knowing that I don't have to worry while I am out of the house.

The entire 1st floor of our townhouse is being removed/reconstructed and the interior then being rebuilt. There have been numerous instances of the alarm going off. ADT has worked with us and provided schedules, etc. to cover work time. They have been great.

Cameras haven't worked in days. Sent an email to ADT alerting them that my "security cameras" were not working nor available for download. No one has contacted me, so not having any faith in this system either. Any assistance in correcting would be greatly appreciated.

So far happy with ADT other than the Pulse app has been down for over 3 days and that is upsetting as I cannot see the activity in my house, and I am paying more for this app. I will cancel if this is not taken care of real soon.

I signed up with ADT Security in 2015 because at the time I was living alone with my daughter in Dumfries, VA. We were awaiting for my significant other to return from Korea with the US Army. In 2016, we relocated to Loudoun County and the home already had an existing alarm system. I called to cancel ADT services and was told that I had another year left on my contract. I could move the services or pay $700+ as an early termination fee. I did not have that money at the time.

Overly willing to report to police when false alarms are set. It started with them not calling a couple phone numbers agreed upon before calling police. Each time no one had proper numbers sometimes they would call only one. Twice my personal panic alarm went off first while cranking car in driveway. No way to undo so I wait 20 mins. for a call on our cellphones even our home phone. One hour later a call from ADT saying they would be sending police to my home at my cost of course. The next time while outside my home it was in my pocket because they are broken at top. My wife disarmed panic alarm on keypad in home right away. ADT still called cellphones, no answer then called the police who arrived 45 mins later. Going back to Monitronics OR CPI Monday morning. WE ARE PAYING CITY POLICE UP TO 200.00 NOW.

I finally feel so safe with having an ADT system. The technician, Ben **, couldn't have been a better fit with me. I enjoyed him so much and felt very comfortable with him in my house. I have wanted a home monitor system for some time, and now I can get a great night's sleep knowing that I am protected.

We’ve had the ADT service for about 20 years and they've been good to us. When we needed them, they’ve been there.

Always polite customer service reps. My last issue, I was going to ask for help with my service. After hearing of my issue, the Rep. "Offered Assistance" before I had a chance to ask for assistance. It is unfortunate that there are not service providers that have "Human" service reps with a certain level of compassion. Machines/Computers cannot discern circumstances. This "Customer Service" rep. actually left me feeling like they cared.

Thank you for always giving us a call if it takes us too long to cut off the alarm??? Thank you for having a live person to talk to!!! Love ❤️ our wireless system. You all have great customer service. Keep up the good work. Thanks for not sending a lot of emails.

No longer have ADT. We have had a lot of problems with our system, sometimes it would work and other times did not. Why, I don't know. But was checked by technician a number of times. Each time thought it was fixed.

Years ago, we purchased our service package from ADT, which included the window and door alarms, motion alarms and broken glass alarm. We've been with them for five years now and their services have been excellent. The sales rep was fine and the installation had been fantastic. The installer was very professional and thorough. He explained everything when he was doing it and I'm pleased with the whole thing. ADT employees have also been very prompt. If there's a problem, they do what they promised they're going to do. They also call and check on it too. They've turned on the voice box on the control panel and they talked to us through that. They're outstanding and everything is great. If a friend asked me, I'd tell him to get and buy ADT.

Installation was timely and smooth. Customer service has been helpful. Communication was swift when my alarm went off one night. It was a false alarm; but I appreciated the quick response from ADT; and they made sure I was safe and not in any distress.

We live on a farm and my daughter got ADT for her house and my house many years ago. Their installation team did a fantastic job and I've been very satisfied with the system for all the years that I've had it. I can go out and not worry that something's going to be in my house when I get home. I got the ADT medical alert bracelet as well. I love my experience with ADT and I'd recommend them to a lot of people.

I would not feel comfortable living alone if I didn't have ADT. Anytime I've had to call them with a question, or if it has gone off, they are quick to respond. It's easy to set and learn the code. Absolutely, feel it is a service I will never give up.

ADT has been reliable, easy to use, mobile use and the service works well. Comcast has been haunting me to increase my Comcast TV and phone to add the security service and reduce my overall bill. I have continued to discuss with Comcast and periodically lower my bill. I always tell them that I am satisfied with my ADT service and costs and do not want to use Comcast for security. They get upset but they leave me alone for a couple of months.

Called for appt. Rep. was very knowledgeable when placing call for appt. on behalf of my mother. Response time from call to actual service appt. was extremely fast. Would definitely recommend ADT to any potential new customer! Products work just the way they are designed.

Please do not consider purchasing the ADT Pulse Security System. It is very unreliable and expensive. I had the system installed into my brand-new built home 13 months ago. Since then my surveillance camera malfunctions at least once a week. I've called technicians to come visit the house over six times, along with over two dozen phone calls to ADT tech support. Since June 15, 2017, with the new upgraded ADT Pulse System, the camera surveillance system is totally not functioning. In summary, do NOT purchase the ADT Pulse Security Monitoring System.

Have been a customer for many years. They are reliable and dependable. If your problem can't be solved over the phone or online ADT will send out a service tech in a sufficient amount of time to take care of your problem.

Good customer service. The appointment time was met. The tech was very polite. This was the second time we'd had an issue with this particular sensor so the tech just replaced it. I was very pleased with how this service call went.

I got the basic monitoring package from ADT. I've been with them for a long time. Their sales representatives have been helpful and responsive while the installation team was pleasant. One time, my battery went out and they sent somebody. Their service has been excellent.

I am very satisfied with the service provided by ADT and their technicians. The only problem I have is ordering yard signs. I have tried this on 2 occasions and never get them. Can you tell me why? This will help to serve as advertisement for you.

I accidentally left my stove on with a pot with a hot dog and water, and went out onto the patio and got involved in trimming some herb plants. The water boiled out of the pot and the hot dog burned, starting the kitchen to fill with smoke and the alarm went off. I had left my phone in the house. I removed the pan from the stove, shut off the alarm, and called ADT to cancel the alarm. I opened the doors and the windows, before the police dept arrived. He was courteous and prompt. The situation was under control before he arrived, so he did cancel the fire dept, call I am sorry for the incident and will be more diligent and aware to not go to the patio when I am cooking in the house. Thank you for your excellent service.

I work 70 - 80 hours a week. I have been using ADT for one year this month. I cannot even begin to express in words that one of the greatest investments I have made is purchasing the equipment for a very dependable and reliable home monitoring. I have left my home every day with the knowledge and confidence my home is secure. I would highly recommend ADT Home Monitoring for one's personal protection and securing your personal property.

This is mine and my wife's first house! We wanted to have protection for our home, We choose ADT. Every day since we've gotten ADT installed we have felt like we've made the best decision! We will always have ADT, no matter where we go and how many houses we live in. ADT will always be in our home! As long as ADT stays around we will have it! And I personally really like the new iPhone ADT app. Very nice and user friendly. Thank you ADT!

Mr. Ron **, an Outstanding Rep for ADT. Ron is Prompt, Courteous, & Knowledgeable. Ron has Friendly but Persuasive approach in advising and matching customer need, with the exact product to arrive at a most satisfying experience. These experiences ensure customer loyalty. I will absolutely use ADT for all my future security. Ron is deserving of Recognition for a Job Well done!!

I have never had any problem with ADT. When I call they answer promptly with a friendly voice and a sincerely interest in my call. They solve the problem and it is usually taken care of in a matter of minutes. I feel safe having them on my side.

Although we're satisfied with the protection and customer service, it's always been a huge problem with the system locking up our landline service during an event or when it's merely transmitting to the ADT computerized system. When this happens, family, friends, and current and prospective business clients hear a fax tone-like squeal and hang up. While family and friends usually will try to complete the call several times, some prospective clients are lost for good. We never know when the system will lock up the landline. Yes, we can upgrade to a new, wireless system but we don't have the budget for it. Since there's no chance ADT will improve the system we purchased 16 years ago to bypass our landline, I'll continue to rate it just two stars.

I set up an appointment with ADT to upgrade my system and sign a contract for three years at a lower monthly rate. ADT called three times to confirm this appointment. On the day of the appointment, nobody showed up from ADT. I called ADT and they said that they had mistakenly ordered service from a different state and had canceled the appointment. I explained that nobody had notified me of this and that I had wasted a day waiting for a service tech who never showed. The ADT rep said somebody would call me back to discuss the issue. Nobody did. I called back twice and complained again. Both times, I was placed on hold for 10-15 minutes. In the end, ADT offered to reschedule and give me one month free service for my inconvenience. That was not enough for the inconvenience and exceptionally poor customer service.

As usual, ADT's response was spot-on. Having the police come prior to the ambulance worked well. I have a dog that I refer to as my "guardian angel" and having my son come right behind the first-responders worked very well. Everything was fine, and my son was able to take care of Merlot and me in that order.

We just updated our ADT system to the Pulse system, I must say we are enjoying it very much, compared to the old system. The Family really likes its easy use, we can view while away, turn on and off devices at the touch on the new app that comes with the system, we like the new inside camera and may soon add more cameras for better viewing of locations around the home. It's a great system. I would recommend to anyone that needs a new system!

The ADT service is fantastic. I received the alarm notification by text promptly, received a call from ADT asking if we were ok. They were very concerned for our safety first and did a superb job in getting P.D. to our home. Thank you ADT!!!!

After some initial issues (they ordered the wrong parts) I was relatively happy. Had a full system including a camera setup for driveway. I was told that they would store 1 week worth of video footage in case there were any issues. All I'd need to do is login to Alarm.com to retrieve the footage. I'd had some issues with my camera which I troubleshot then called technical support because we had another issue (the feed was only available on my cell phone and not my girlfriend's). They said we should reinstall the app and it should work. It didn't but we figured at least the feed works on my cell phone.

The service tech found two of the sensors were defective and replaced them following a full system test to confirm the newly installed sensors were working properly. Test completed, the service tech reviewed the test process and results with us and provided a copy of the invoice.

We had new windows installed, scheduled an appointment the next day to reinstall our sensors. ADT technician Matt **, the most courteous and knowledgeable technician I've ever met, also reviewed and checked our entire system, ensuring that every facet of it operated correctly. When he finished, he thoroughly briefed us. If I ever need an ADT technician again, I want Matt **! Great ADT Service!

ADT provides affordable and comprehensive home security. Backed by professional, knowledgeable and courteous customer support ADT is fast to respond to any questions or problems with their service. ADT has an excellent website that facilitates both support and questions you may have with regard to your security system. I have been a customer of ADT for over 16 years.

The person was very professional, fast and friendly. I would highly recommend ADT for a security firm. The system makes my wife and I feel more secure while we are home or away. We have been long time customers and do not plan on changing anytime soon.

Before leaving on an extended trip or vacation we info ADT that the contacts will be gone. They are to notify the police first if there is an incident. We always feel comfortable knowing our home is protected while we are away.

The installer Dean did a great job of installing, explaining and demonstrating our new system. We have been with ADT for years and just updated to the Pulse system. We highly recommend ADT and love our new system. Well done.

Love the auto fall detect; mom was outside in the yard and fell; and the service went into action right away; fortunately she was not seriously injured but we were grateful for the fall detection feature.

Installation - Jorge was very personable and knowledgeable. He made sure that I understood the new system before he left. I was very appreciative of his time he took with me. As a trainer in Clinical nursing, I know that it is not always easy to be patient with your client and realize that they may not know something that is so everyday and commonplace to you. He was awesome. Thank you.

Our service call was for low battery. Service date June 2017. The rep from ADT gave us a call to notify that he was on his way to our home. When he arrived he checked the system and replaced all batteries. He was very professional and answered any questions we had. We would definitely recommend this repairman to anyone. Also if we have any need for service in the future we would request this repairmen.

So far I have not had any problems with the alarms. I really like to be able to check at any time on my phone if there has been a problem at the home. It is nice that my dogs do not set off the alarm and that I can set it so it doesn't go off with me in the house at night.

We turn our system on each time we leave our house. We have cameras that we installed. It would be nice to see if we could work it with our alarm system then app it to our phone so we can take a look at what is going on. We currently only have cameras outside but we have not been contacted about an upgrade when I know of people that I have referred with a newer system. Just would be nice if we were contacted about an upgrade since we have been with ADT several years!

ADT Service is above all others. The technician was the best most knowledgeable technician I have dealt with. I would always recommend ADT above any other alarm service. They are not always the cheapest alarm service, but you get what you pay for. I trust ADT to be there for me.

Pleased with alarm system. Feel secure in my home. Comfort in knowing when I travel I do not have to ask someone to check on my home. My family is pleased that I have installed an alarm system. I would encourage older individuals who live alone to have an alarm system installed because it does give one a peace of mind.

Very satisfied. Very good customer service. They are alert and call us and police immediately. I'm very happy and secure with ADT service. Customer service always there to help their customer. Congratulation for a good service. Hope always be the same.

My service with ADT is the I can say that the easy way to set the system. The pulse video that monitor the interior of my home and the keyless entry that disarm and arm my system. The gentleman that install the system was excellent and very professional, and the way he help show me how the system works was great. I have enjoy the way the system has work with no problems at all. Thanks ADT.

In 1987 I had a burglary at my house. I spoke with my neighbor across the street. She said that, after she had had a burglary, she had investigated every alarm company and ADT was clearly the best. Knowing how thorough she was, I was absolutely certain that she really had investigated each and every alarm company; so I had an ADT system put into my house. Around 2002 my fiancé had a burglary; so I had an ADT system put into her house. We were married in 2004. It is now 2017. During the last 30 years when we have had ADT protection, neither of us have had a break-in or a burglary. Our ADT system has rarely needed service; but when it did need service, the service was prompt and thorough. On a few occasions I have had questions about our ADT system. When I called, I always got the help I wanted promptly. We are completely satisfied with ADT.

Excellent service. I am very satisfied with all services since our system installed. Your tech man explained everything to my wife and me. I am enjoying the outstanding protection. It is a great feeling that we can leave our home and know all is safe.

I would like to see compatibility with the SmartThings app. I would also like to be able to close my Kwikset Kevo lock and other smart Kwikset locks. It would also be nice to see integration with Google Home. I am really appreciating the Amazon Echo integration.