ADT Reviews

Our previous security system changed over to ADT and we've had the regular monitoring service for quite some time now. ADT has been good whenever the alarm goes off. They'd call right away and see that everything's okay. And whenever we have a problem, we have no problem calling them and saying we have some problems, and they usually work it out. However, it took a little while to get a new sign to come out when it changed over. We thought it was really important for the ADT sign to be out there. We've been very happy with ADT and we wanted the sign to say ADT, not some Joe Blow on the street that had changed over.

I was given a lower monthly rate, by calling and asking and then I was told I had a balance because I was told it was raised again since I did not ask for a permanent lowered rate?!?! WHO CALLS AND ASKS FOR A TEMPORARY RATE CHANGE LOWER? I explained this was not what I was told. I was told then I had to pay the balance, I said that is not right! Then they told me if I did pay I would be able to get lower rate again as previously. I have had my system since 1990. Then I had talked to more than one person with this offer.

I've had ADT for 8 years, and the service has always been great. However... I went on vacation for 2 weeks and came home to an FC or communications failure error on the keypad. The system stopped working while I was away, and I was never notified by ADT. Five phone calls later they scheduled an appointment for a service tech to come out in a few days. The very next day I received another call from ADT - to set up the service call. I guess the first appointment was never "really" scheduled, and another appointment was scheduled even further out. ADT's response on how my home could be left unprotected without my knowledge when I was out of town? "Oh well, these things happen."

I've been with the company since the 80s. Even before they became ADT. I have the basic glass break and regular window alarm system. One time I forgot to turn the system off and the customer service team responded fairly quickly. I had a battery put in one time by their technician and I found out where I can buy them locally.

Why have a support line if no one is going to answer it?! In May I called ADT support about a system problem, I waited 18 min, nothing. Hung up it went to email, finally someone contacted me. Tried the call route again today, 30+ minutes - nothing. Very frustrating knowing that I cannot get support in reasonable fashion to manage an alarm system. Back to email, facebook, whatever ever high latency channels are left... And waiting. BTW - what's the liability when I cannot arm my system and there's a break in?

We had a Rollin system and then ADT bought it out so it's been a few years that we’ve been with ADT. We had a fire in our house last year caused by a dehumidifier and it melted the ADT system right on the wall in the basement so we had it all replaced. The insurance company took care of everything and we have a whole new system now as of last year. We essentially have the similar kind of thing but it's difficult to get batteries replaced. It was a six-volt battery and we needed a 12-volt battery or vice versa.

We’ve had ADT for 30 years now and their service has been great. They’re very competent and efficient. We have the alarm system now. We still got the old model that we had when we first put it in. Whenever we call ADT when there’s a problem, they’d send a rep or somebody out to take care of it. Their installers were fantastic as well. There were some storm damage on our door, so the door had to be replaced. We were told to get the other door first, but we already have that. The installers came right out after we called. They put the alarm from the damaged door to the new door that was put in. They didn’t take long to do it.

BEWARE! They require a 30-day notice of cancellation which I only learned when we tried to cancel. Also if the new tenants/owners take over the system during your 30-day cancellation period they get paid from both the new tenants/owners and you even though there is service overlap!

ADT has a good customer service and good response for helping me with some questions. Also, the installation team was really helpful and explained stuff when we had questions. We have all the sensors and the cameras. My home feels safe when I'm not here and I'm very satisfied with them.

I have ADT for five years now and they've always been on the ball. I have the motion sensor, on door and window alarms, plus a wireless connection so there wasn't anything wired to the panel that they set up. The kid who installed the system was real good and I've had the monitoring people call me a couple of times when the alarm went off by mistake. They called almost within seconds of the time it went off. I’d tell my friends to look at ADT's system and that I'm pleased with mine but I wouldn't tell them they had to do it.

My mother had ADT. When she moved with me and we got robbed while she lived here, we had one installed at our house. The installation team was great. We have one motion detector and we have a keypad in my bedroom and one in the utility room. They also wired one of our front windows. The service has been great so far and the alarm has never gone off other than me making a mistake and opening the door or my daughter walking in and forgetting the code and couldn't get it in. They told her they had to call the police and they did. We were in Church and I didn't hear my phone ring. When I got out, I called her and she said that the police were coming and that she was going to be arrested. I called and the man said, "We'll try to cancel it," and they did.

Our granddaughter from Florida would come over and visit her mom for the summer. We would take her back and we didn’t feel real comfortable with leaving the house unprotected. That’s the reason we first got ADT and we’ve had it for 10 years now. The guy that originally came out explained it all and was very clear. If I have any issues, I just call and then somebody walks me through it.

We’re very happy with ADT and I’d recommend them. Whenever I call, they’re very responsive. Their reps were also courteous, professional, and knowledgeable. Their installers were very cordial as well. They were also on time. They explained to me how to use the products and they cleaned up after they finished.

Not one problem since I've been with ADT. The last competitor was nothing but trouble! Sensors kept going bad and I had to fix it after they sent the new ones. When they needed adjustments, I had to talk to them on the phone and do it myself. ADT has techs that come out and fix it for you. Good job guys and gals!

When the sale Rep came to my house, he told me They would be able is use my alarm system that was already in place - that was is working order. I was changing company. I was told I would be getting the Pulse system for 42.99 monthly. What was installed was a old looking panel. They could not use my old system. Was told I would have to pay 200 for new system. None of my windows or garage door are working. My front door is the only one working. Was also told I have the basic service - with a monthly bill of 42.99. I have made calls to ADT customer service and my sale Rep with no answer to resolve this problem. They were not helpful at all. At this point I will cancel this service. They install on Saturday - Mailed in cancel notice on Monday.

I first spoke to Linda on the phone when I called to set up service. She was absolutely wonderful and helpful. Once she found out I had a new baby at home and had a recent break in nearby, she went above and beyond my expectations to give my family everything we needed to feel safe. I am so grateful to her. Our tech was Jared. He was very friendly and explained everything we needed to know to work our new security system, while making us laugh along the way. He made sure we knew all our options and had the equipment we needed to best protect our home and family. Linda and Jared were both great to work with!

The technician Matthew was very professional in explaining all the procedures and the benefits of the installation even returning to explain the phone connection. He was very pleasant and understanding towards our position. He is coming back again as my wife wishes to move the keypad. He has been very tolerant!!

From start to finish, so far... The experience has been wonderful. NO problems at all. Whenever I had a question, I was able to get it answered in a friendly and easy manner. I looked online to see some reviews for the company and they are not so good. I am hoping that I have a better experience than most. So far, just three days in, I am happy.

I am 81 years old and had a lot of questions but the person who installed the ADT sensors was very, very patient with an older person in explaining things so that I understood and not be afraid of the whole thing. He went above and beyond to explain it. He was also very professional and knowledgeable about what they had to offer. In addition, ADT is wonderfully organized and I've told friends about it. I said, "Of all the people that I do business with, ADT is right top of the line for the follow up." I am sleeping for the first time through the night because I'm not afraid anymore.

I moved to Oregon from Texas in March 2017. I had ADT install a home security system in my home. The installation was not free and cost 4 payments of $452.00. They have never billed me for this nor has anyone sent me a receipt. Their installers DEMANDED a credit card number so that my account could be accessed by them for the payments.

I had Brinks before they became Broadview and now they’re ADT, and I've had them for a number of years. The sales rep was very helpful in setting up the system and telling me the finer points of what can and can't be done. My service package includes the break-in, motion, fire, and smoke. ADT followed right on the line with what was originally set up and the cost and had no changes in procedures. I've had no price increases and I get a discount as well for paying annually versus monthly, and I really liked that. I now have officially an older system since I had it put in about 10 years ago and they don't pressure me into a replacement, which could cost me. They come out and maintain if needed.

I got the service package with a keypad and two key fobs from ADT. However, one of the key fobs was broken and we had some difficulty with it. Also, their service was down a while back. A serviceman came and fixed the batteries. I asked him if he could fix the key fob and he said he couldn't. Instead, he gave me a new one and told me to use that. Also, we call ADT up when we're going on vacation. We tell them where we are going, how long we are going to be gone and when we are leaving. Overall, we're very satisfied with ADT and we'll keep using them. Their system is reliable and is performing well.

Great customer service with fast response time to any and every service call. Needed our camera moved for better coverage and the technician was able to find the perfect spot and mounted it on the wall. Would recommend them to any friend or family member.

My service with ADT has been great so far. I like that ADT's system is always there. When we leave, we just turn it on. About two years ago, we worked with a repairman. We were back in Tennessee and the alarm came on. The police came out yet they found nothing. When we came back, we called ADT. They came out and discovered that one of our back doors was warping in the heat and had backed away from the magnet. ADT's repairman reset the magnet and everything was okay thereafter.

My overall experience with ADT has been good and I've had no issues.

About two weeks ago, I accidentally hit my burglar alarm on my remote and immediately disarmed it. Since I was leaving when I accidentally hit the wrong button, I armed it back. I received a call from ADT asking for my pin. I could not remember my pin for anything! I gave the lady my social security number, my birth year and my pin for my alarm keypad. She then said OK and I said okay, I want to ensure that nobody will be dispatched to my home because I am leaving to work and do not want to be charged. She said that will not dispatch the police. So a few minutes later the police showed up at my home. Then I just received an invoice for $120 from the false alarm company! When I spoke with ADT a week ago regarding something else, I told the lady about the incident and she said that she would've asked for another identifying information as everyone doesn't always remember their pin.

I had the system installed on 6-4-17. I was to get a $200.00 Visa gift card. I was told it would take at least 2 bill cycles. I called yesterday 7-27-17 about my rebate. I was told by Rodney at customer billing that I should have received an e-mail that was sent on 6-8-17. I told him I had not received an e-mail. He told me to check my e-mail & my spam for that e-mail in reference to my Visa card & call back. I told him I had no reason to call back since I know how to check my e-mail or spam. He started getting an attitude with me so I told him I wanted to speak to a supervisor. He told me there was not one available. He kept talking to me saying I was not listening to him & to recheck my email. I have been in customer service for over 35 years & know I could not believe he was talking down to me in that manner.

The service tech was very professional, he took the time to walk me through every detail of the system. He also answered all of my questions I had about the system. He was very good with the kids in the house as well. I would definitely recommend ADT to anyone who asks about a good quality security system.

Initial call with customer service rep - George ID#** was exceptional. He was immediately aware of the offer I had received in the mail, and was knowledgeable about products, packages, and listened to my needs. He was also aware that I had been a previous customer and thanked me for my previous business. I found the entire phone experience to be refreshing especially because receiving this kind of exceptional customer service treatment to be rare with other companies. The installer arrived as promised. He attempted to install a cell service alarm system. After several attempts, he confirmed what I knew about my location (I live in a cell signal dead zone), but was able to revert back to the original plan of installing a broadband alarm package. So far, have been pleased with performance and service.

Have had a Brink's security system in our home for more than 15 years, this is now monitored by ADT. Called to get an estimate to overhaul system and move to modern tech and cameras. Was told by ADT that they will not touch the system (the system we pay $35 a month for and have done so for 25 years), will not upgrade, will not help me, and I can take my business to someone else. They said they will not touch hardwired systems. So, then, how does a customer change the system out? According to ADT, not their problem. Will look into using another company, perhaps Comcast. Never heard of a company turning away business, but I guess they will eventually go the way of Brink's.

I have ADT's whole service package. I have the 24-hour monitoring, motion detector, door sensors, broken glass sensors and the smoke alarm. The sales rep I've talked to was great, very prompt and very professional. Also, when I called their 800 number, I got a person right away and they're very responsive. I don’t get a whole long voicemail entry to go through. Every time I've ever called them about anything, the person I get is able to resolve my issue right then and there, without sending anybody else. That’s really a valuable customer service characteristic because we all get so frustrated with companies when you call and you have to press the numbers for options. Then you're on hold and then they transfer you to different people. I'm very satisfied with their service and my experience with them couldn't be better.

The ADT rep I spoke with on the phone was terrific. She told me completely everything I needed to know and it was a good conversation. The installer was great too. He was very hardworking and was there until late in the evening to make sure that everything was set up and running right. I appreciated that very much. I got sensors for windows and doors, as well as motion detectors and a smoke detector, so that if I'm not around, the fire department's notified. I'm very happy with the services.

We had a break-in and when we went to look, the USAA had a program with ADT so we went through. We have ADT Pulse and we have our panels and a fob. Our house now already had a different system in, which we converted over to ADT, and our interaction with their installation team then was excellent. They're always very professional, friendly and answered any questions that I had. ADT reps were very responsive anytime I've needed to reach out to them with a question or a problem. We're very happy with them and we're satisfied with the service. It's an easy experience and I feel more secure.

When I signed a 3 year contract with ADT I was assured the monthly cost of my alarm system would never rise during those 3 years. It has since gone up once and now a second hike is in the works. I consider that a clear breach of contract and will therefore terminate my business with ADT on the very day my contract expires this October. I will sign up with the competition and tell everyone I know not to do business with ADT.

ADT gave me "peace of mind" by falsely billing me $1077.64. I called them 4 times and explained their error to them before they billed my credit card and on the 3rd and 4th call they agreed that the bill was a mistake and I would not be charged but then 10 days later they charged my card for that amount anyway. I contacted them immediately after seeing the charge, 2 days ago, and they agreed that they were completely at fault and that it would be refunded and yet it is still on my online credit statement today. The representatives have been very friendly each time but what good is that if you cannot trust them to fulfill their obligations?

In the recent years we hardly ever turn our ADT system on. We have pets so sometimes we don't want to set the interior motion sensors because they'll set it off. But we had a friend stay who accidentally hit the panic button while we were gone. Fortunately I remembered our code words and everything was handled the way it should. So even after not doing much with the system it still worked. Also the system doesn't go off unexpectedly so we haven't had any false alarm. So as a service I have been very happy with ADT. We've also got their smoke detector and it's fine and there wouldn't be any reason why I wouldn't recommend them.

So I got a new home, and because my wife died a year ago, I decided to use ADT. I thought I would use them for simplicity. They will charge you for every little thing, and then question you on the smallest details. I would recommend waiting till a month after you buy a house. At least five companies will call you with a better deal from ADT. Do your homework. There are a lot of other companies that will do the minimum that ADT will and half the cost. $14.95 a month. Plus you are not locked into a three year suck fest of poor service.

I use ADT for my alarm and so far their service has been excellent. The guys who installed the system were great and they did a good job. When the alarm goes off, ADT calls immediately. Usually, before I can even get to the phone. I would tell my friends to get them for their security.

ADT charged my account three times and only gave back two payments. On top of that I wanted to cancel my service and they were trying to charge me a fee to remove the unit from my wall. I have been treated horribly and been getting the runaround for this service. No one has been helpful and I have been thinking I was getting two months free and I had no monitoring all along. I would never recommend this service to anyone.

My hubby and I recently purchased a home. Mike ** with Protection 1 for ADT came to my home and treated me as if I was his own family. He listened to my concerns and knew my focus was on the safety of my grandsons who we are currently raising. I have two 4 year old living with us and am always worried about them being safe in their own room/home. We, as do all parents/grandparents, do the best we can to watch those in our charge, but we can't be everywhere 24/7. Having that peace of mind that comes with sensors on your home to keep the extra watch on the windows and doors is just what I wanted.

I have the fire and emergency alarm from ADT. Whenever I've let the alarm go off, their team has always called right away and checked on me very quickly. Once when I was out, someone tried to get in and the alarm scared them off. Also, when I had to switch from being on landline to being on wireless, the gentleman that came out did everything he was supposed to and answered all my questions. The ADT guys had to drill a hole through the wall, but they cleaned everything up and the job was very well done. I'm very pleased with the service and I find it very efficient and personable overall when the ADT reps call.

We've been using ADT for 8 to 10 years now and we are very pleased with the way that ADT team provided service. All the staff members that we have talked to have been kind and courteous. We get emails from them as far as updates and they keep us posted on things that are happening. When we do have a problem, they call immediately or if the fire alarm goes off or something that they’re not sure about, they give us a call. They’re like Johnny-on-the-spot. When we were having problems with the speaker on the alarm, they came out, did what they had to do, got the job done then left. They were very efficient. As long as we’re pleased, we will continue being with ADT. I think, all our neighbors around here have ADT as well.

I was a customer of this business for nearly 20 years (with companies they bought and with the current company). After growing very tired of their relentless sales pitches I called to cancel my service on 6/10/17 and was told the service was cancelled. On 6/20 was charged for another month however and when I called them about the charge I was told that a 30-day notice was required and that my cancellation would not go into effect until 6/20. Okay, not happy but dealt with that. On 7/20 the dishonest crooks charged my credit card again. When I called them about it I was told the cancellation on 6/20 never went through. Unbelievable. In the meantime this company has called me 12-15 times wanting me to remain a customer. I will never go back to these sorry people.

You couldn't have asked for more professional team. Dan was great at the install. Set system quickly, went over everything like a professional. Great knowledge base of the system, how it works and features/benefits. We had one issue that caused a second visit. The young man was great and it was a breaker box and not the install that caused an issue. Responsiveness on the phone was key! From first contact great job and done better than Slomin's ever could.

The first contact I had from ADT was with the manager, when I called to get general information regarding home security. Unfortunately, I do not remember his name even though he did tell it to me. This gentleman was very patient in answering all of my questions and spent 1'30'' with me. Because of him I decided to have a someone from ADT come to my house. I misunderstood what was going to happen. Andrew ** came to my house to review my contract and install the equipment. I thought I was going to compare the ADT product with another company, and he would tell me exactly what I needed once he saw my house.

I received the package a week after I ordered them. Replacing the 3.2 volt battery wasn't hard but I needed the assistance of your operator even though I had the instructions you sent. It would be nice to have a set on hand as the next one should be going out soon.

Someone else on the block had an ADT sign up. So, when I moved in, I also got an ADT and the installation team has been great. I never had any problems. So, that was good because that instilled confidence in me when I was getting the installation. I've had the system for 11 years now and I love it. I've had a couple of false alarms, where I did something that triggered the alarm. And with that, I know the system works. Then once, there was something wrong with one of the sensors. But everything got taken care of immediately and it didn't get me fined.

My ADT service package includes a motion camera outside, detections on the doors, and a motion detector inside. Their service is good and I like it. The guy who installed the system was thorough, friendly and knowledgeable. It has been a great experience.

Alarm sounded, police sent, no window breakage. But a bullet from down the street had entered my home and shattered a glass vase. Glass breakage alarm demonstrated exact time of bullet entering my home. Had the alarm not sounded the police would not have been able to connect the bullet hole to a shooting that took place down the street, resulting in an arrest.

My uncle referred ADT and I've been with them for about a month. I got the basic plan, which is what I wanted, and the pricing is good and has always been comparable to everyone else. The salesmen were very patient and the technician was great. I had a good experience.

I really have no complaints. Everyone is friendly, and I really haven't had any issues with them. My newest issue that I have come about, is what I am paying. I've been with ADT since 2004, and I think someone needs to look and review my account, and lower my monthly payment.

I was highly impressed with everything to do with ADT and Protect Your Home. The customer service reps were very nice and professional, the managers that I spoke to helped me out a lot in understanding what all they had to offer and the tech that came and installed for me was super nice and professional. I am so happy that I made this change and got my home protected with them. I feel like I joined a family. Looking forward to being a protect your home customer for life.

Blair (Defenders) was very nice, helpful, patient, and clear on how to use the system. He even took his shoes off voluntarily (most contractors track mud through the house and don't care). We received a thorough introduction to the system and the main features. Highly satisfied with our service and the system so far.

ADT has done us good for the last 18 years and we just got the whole house covered after we got it rebuilt from the flood. We have a fire alert system in there, a recording door knob to let us know when anybody comes up to the car port and my favorite feature is being able to watch on my phone who it is if I'm not at home. Also, the customer service has been great. Anytime I had a question, I call them and they answer it right on the spot. They also call us and let us know that the alarm has gone off and which door is open.

I’m very satisfied with ADT and haven't changed it in 12 years. We have standard security for when our window or door opens. It was already put in the house when we bought it and somebody was out here and walked us through it. ADT has been helpful when we've had issues. We've had maintenance on it at least once. A sensor was not working right and they got it fixed in a timely manner. They have a reasonable price and excellent service. So, right now we're sticking with them.

Each time that we have a problem with the alarm system, like start going on when we are not at home, they respond immediately. It is not very often that we have problems, but they called the police to pass and check. I will recommend to other people, they are totally reliable.

Very happy with the system and customer service. We feel much safer with the security system and know that even the fire alarms are monitored. The ability to access the system from our cell phones is great since we forget to set the alarm sometimes. We would recommend ADT to everyone.

I've had ADT for years and they're excellent. They have a great sales team and whenever we screw up, like when we sometimes misstep with the keypad, their reps are right on the phone. The installation team also did a good job and we're happy to have the service.

The salesperson Andre was great. But now that I have the service my system is always beeping and when I call the answer is the cell tower is down. Well it has happened almost every night since we got the system. My alarm went off the other morning and no one called to see why it went off or why we didn't turn it off.

Adjusting and replacing motion detectors and glass breakage unit. The technician arrived on schedule and worked steadily and thoroughly until the work was completed. He left the house when he finished the job. There was no question whether he knew his business. YES, he was very capable in identifying and fixing what needed fixing.

We purchased a service package from ADT which included a yard sign, window decals, and interior motion detector. Whenever we forget the motion sensor or if I have my mom visiting and she forgets the motion detector and just turns on the alarm the ADT representatives will try and reach us in the home phone or on my cellphone. They are very prompt and we know they are monitoring.

We've been with ADT for five years and they're very responsive. Every time we've had a problem, they've sent techs to come and they were very knowledgeable. They're able to resolve the problem and they do it very quickly. They always have come the very next day and we've never had to wait longer than that. My husband has Alzheimer's so sometimes I had problems and I had to talk with them about what things that I could do to protect myself and they've always been very good about helping me out. They stay on the phone until I'm comfortable and I know what to do. I'm pretty independent and I try to learn. They gave me good tips and showed me things that I could fix for myself or what I should watch for so I really like them a lot.

In general I am pleased with ADT. I do think the monthly cost is rather high especially when I see ads for less costly coverage with other companies. It would seem that long-time customers should get a refund for their loyalty.

Knowledgeable and helpful staff. The staff makes our family feel protected and secure at home. We've been customers of ADT for the past 8 + years at least. Wish we had installed the system years before we actually did. Love the service and peace of mind. Thank you.

I have had ADT installed in my home since January 2013. Three days ago, July 17, 2017, I started getting a low battery alarm on their system. The alarm goes off and then ADT automated phone call comes telling me the battery is low. Unfortunately the actual box was put into the attic of my home and not easily accessible for a handicapped single elderly female to get to. I pushed the button to speak with a representative as directed by the automated phone call. The person on the line told me a service technician would call and arrange to come out the next day. She also told me how to stop the alarm from sounding on my system, but the fix was only temporary. It went off every few hours and you had to get out of bed to turn the darn thing off and then the automated phone call followed.

Our home was broken in two years ago and we got the security after that. We got the carbon monoxide and the smoke alarms as well as motion sensors for all the doors and windows. ADT was then called something else when we first got our home security. The reps are very nice. When I come by and I have a problem, they’re always very, very polite and answer all my questions. The battery went out once and they had to come and replace that. They were very polite, knowledgeable and nice. If I need them, they’re there and my experiences have always been perfect.

I have a key fob and it goes off by accident all the time, and when ADT calls they are very accommodating and understanding of the situation. I would truly recommend this service to anyone. I was lost once and when I contacted ADT on my car, they were happy to help me find where I was going and had lots of patience with this senior citizen.

I am very pleased with my new system. The technician who put it in was very kind and explained everything to me. He was very friendly and concerned about my safety. The system is very easy to work. I feel very safe with it in my home.

Really good experience after more than 8 years of continuous service. Very professional and friendly staff on the phone. Always ready to help. ADT have been in touch when need it, and have managed every incident very well, all of them false signs.

Our experience so far with ADT has been excellent. Our salesperson was great to deal with. Our installer was wonderful - thorough and patient. He made sure that everything was installed the way that we wanted and that we knew how to use the alarm. Very professional. Thank you ADT!

Great company that helps you feel safe and protected when at home and away. The customer service representatives are always friendly and caring. Their goal is to resolve your issue but above all else be sure that you and your family are safe.

I frequently forget that my alarm is set. I will open a door or window and the alarm goes on. I am able to stop it before it gets reported to anyone except ADT. I always get a confirmation phone call about the false alarm. I appreciate knowing that ADT is on the job at all times.

I have been a customer of ADT for about three years now and have had little reason to need any service until the last few months. The alarm system is at a house I own in another state and the alarm system is a good way to control the actions around my home when I am not there. A few months ago I got a signal stating that the master bedroom door alarm was not working or low battery. I was out of the country at the time and called to have a repair person go and fix the alarm. They did and I was able to give them the code to the front door so they could go in and fix the alarm. They did and now only a month later the same door alarm is not working. I called today and they said they would have someone call me back to make an appointment, I waited all day and no call.

In my previous home, I originally used an alarm service under the name of Complete Protection. They went out of business and then ADT eventually took over the account. I have the pulse system which was upgraded this year. Ring.com was also added and there's the connection to the police and fire department. I’ve also got remote viewing, so I turn lights and features of that sort off and on. My husband is technologically savvy and he wanted those features. It’s also always a good thing to have it in these crazy times. I haven't had any incidents but it gives me a sense of security.

The battery needed to be replaced on my security monitor. I called ADT for assistance and they walked me thru the process and sent me a replacement battery for free. When the battery arrived I installed it and I'm a happy camper.

We have been a customer of ADT for several years. We are probably a typical customer in that we sometime mess up and set off our alarm when it's not an emergency. ADT, in all those times, has NEVER failed to respond and handle our humaniness with professionalism, courteously, and with understanding. We have not needed life saving help, yet, but if and when we should, we know we can count on ADT to be there for us. Sure we are typical customers, but ADT is not a typical security company.

I have been very happy with my ADT security system and would highly recommend it to others. It has given me a great sense of security knowing that I have a very reputable company looking out for my safety. I especially like the fact that I can set and unlock the alarm with the key fob.

We have had a great experience all around. The installer worked with us to make sure that we got the setup that we wanted. The equipment was superior and very easy to use with the Pulse software. When we did have an issue with a camera, I emailed Customer Service and when I checked back 2 hours later, the problem had been fixed. Thank you.

We started out with complete protection 30 years ago. And 10 years ago, they bought somebody and we ended up with ADT. We're completely happy with ours. We had a friend who was an FBI agent and they took his door out when they broke into his house. So, we wanted something that if somebody got into the house, it would be covered. We have passive infrared in our house and the glass sliding doors which is an older system so it's all wired. The customer service was very good when we had a problem recently. It wasn't sending back to their central office. We found out that we had bad telephone lines but they fixed it. They were here for three hours figuring it out but they did a good job. I was happy with them. I was very satisfied. ADT is a great company to work with. I have not had any bad experiences with them. But then, I haven't had the need for any calls other than that one time.

When the wind is blowing, I get a lot of clips from bushes moving or moving shadows from trees on the lawn. I would like to be able to select more than one clip at a time to delete. It becomes tedious when there are 100 plus clips to delete one at a time.

The installation at ** was excellent in May 2017. However, I was promised ADT Security signs for my home and I still have not received them. This is July 2017. Does it take over two months to get signs?

The technician arrived on time. He explained what he was to repair and checked all the window sensors. He reviewed the control panel with me. He was very polite and informative, answered all my questions I asked about home security. THANK YOU ADT.

After several trouble shooting attempts, the ADT Tech was able to solve our problem of connecting our security system to our home WiFi. He was very patient when the first attempts didn't work, but persevered until a solution was found. Good job!

I feel safe and secure with ADT. Husband accidentally set alarm off in middle of the night and we had a response within minutes, even though I shut it off immediately. They are really there for you night or day!

Completely satisfied with no complaints. Technicians whether on phone or coming by to service equipment if we have a problem everyone is all polite, considerate and concerned with any issues or problems. Everyone is knowledgeable about their job as well. My overall first time experience with ADT was Great.

I could not be more pleased with ADT. We've had them for years, and I've now installed ADT alarm systems in 4 homes. They're quick to respond to an alarm code, unfailingly polite, and always helpful and willing to listen.

Very pleased with the system! I had a different system before and never used it, this system is on every day and night. I am impressed with response they have when the alarm is set off. I would strongly recommend this company to my friends and family.

I have had ADT at my apartment and previously my home now for over 20 years. I've always felt safe and secure knowing I have someone watching out for me. This is comforting for me. I will definitely continue the service. Thank you ADT for giving me a sense of peace.

We have fire and door alarms from ADT. We bought the system through a different dealer but since buying it, we’ve been dealing with ADT because we didn’t have a good experience with the people that installed it in the beginning. We’re very satisfied with the response we get from ADT. When the alarm goes off, they’re prompt to call. We’ve had to replace the system because it stopped working and they sent somebody out promptly to get it done. It’s was a satisfactory experience.

Being a customer for over twenty five years I should not have to pay $96.00 for a house visit to replace a battery. Nor wait a 5 to 7 days to receive a free battery by USPS. If a storm occurred it could have knock out my system putting me in a vulnerable situation.

I have been happy with ADT service since signing on 6 Years ago. There was one hiccup that was promptly resolved by a top-notch customer service person. I don't expect perfection but I do expect an effective response when problems do arise. ADT passed that test with flying colors.

I was amazed with how fast ADT responded when my husband accidentally hit the panic button. When the call came through, the person on the other end was very polite as well as to if we're alright. I told her what happen and she then went on to make sure I was the owner of the property by asking for my full name and password.

Repair of video surveillance monitor — Repair rep from ADT was friendly and knowledgeable; efficient service call. ADT supplies excellent service. Wonderful, great, efficient, I like ADT. Thanks for fixing my monitor. Thanks for friendly service representatives. Thank God for ADT. Have a nice day!!!

Timely and efficient... The employee was well trained and knowledgeable! He took the time to explain the new system and it was easy to learn. Very thorough in checking out the home and making sure that windows were properly done! He worked solid the whole time!

I setup an appointment thru the internet live chat for my in-home quote on July 13, 2017 the chat specialist was extremely helpful getting my appointment setup. I received a call on July 12, 2017 from a ADT representative (G. **- Augusta, GA) asking what type of services and equipment that I was looking to purchase; I explained to the lady that I was in a contract with another company that is due to expire in 60 days and that I was looking to restore my previous account before with ADT that I had before moving to Georgia. Instead of keeping my appointment for my free in-home quote (as advertised on the website) and to help me decide what equipment would be best to keep my home and family protected, Mrs. ** told me that since I wouldn't be purchasing anything when she came out I needed to call back once my contract was finished with Comcast.

ADT has been an important part of my life for several years and will maintain that importance because of the safety it offers and to keep my feeling of well-being. The knowledge that the company has my best interests and safety is an important part of my health. I would recommend ADT to my friends, especially those who are older and anyone else who has a need to feel protected by responsible people. Thank you for being in my corner; it is peaceful knowing you are as near as my phone. I would like to mention how much I appreciate ADT's people who install the equipment. They are efficient and well trained in explaining/answering any questions. Again, thank you.

I have the security package for windows and doors from ADT. All the interactions I had with their personnel has been a good one. A repairman came and changed a battery one time and a couple of transmitters. Overall, it has been a good experience with ADT.

I use ADT to feel more secure and safe inside and when I leave my home. I have never been disappointed in their services and ability to protect me and my home. ADT provides clear communication and multiple ways to give its customers what they need in a modern world of security breaches and theft.

I was very satisfied with the service. The technician was courteous and very professional. He replaced a defective sensor. He also verified that all sensors were working properly. He called me, previously, confirming the approximate time he would be arriving at my house. He also showed me how to open a couple of sensors that I had problems with.

I had an installation from an authorized representative of ADT. The sales representative failed to turn in my contract resulting in harassing, annoying collection phone calls from ADT during the first 60 days of my home installation. I called ADT who indicated that I should call "their authorized representative dealer" to resolve my issue!! I balked at doing leg work for an issue that was caused by nothing I did nor bore responsibility for. I eventually contacted their authorized "premier" service provider only to discover that the sales representative who came to my home failed to turn in my service contract; therefore, no signed contract existed - except for the customer copy I received at time of alarm installation.

Always quick to call whenever the alarm goes off. Always asks if everything is ok. Makes sure the info I give is what's on file etc. Gives us peace of mind. When it comes to home security I would not want to think we are paying for a monthly plan that doesn't provide protection.

Use my ADT all the time, when I go out, when I am home, etc. Have had it for about 30years, and even though I am retired on a fixed income, I would hesitate to be without it. Would recommend it to a friend or relative in a heartbeat. Thank you for making me feel secure for all these years.

ADT technicians came to fix my very old system in several occasions and informed me that my system was no longer installed for your new customers. I am wondering if my system will be replaced so that I can enjoy the same benefits of the new system that other customers enjoy. A technician has found mold in three alarm sensors in one of the visits.

We have been customers for several years, and will continue to be for however many are yet to come. They are diligent in their monitoring and very timely when they need to respond. We are fortunate that we have not had any attempted forced entries (yet), but we believe that the ADT sign posted by the front door is - in itself - a deterrent. I highly recommend them to my clients (I am a Realtor) and will continue to do so.

I am happy with my ADT security system. My only issue is with the ADT Pulse app. Sometimes, I am not able to alarm/disarm the system with it. The technician that installed our box, and recently updated the internet connection for it, was very knowledgeable about the system.

She was very helpful, quick, and responsive. She reminded me to test system once a month and walked me through the process. I appreciate that she informed me how to do it. The call wait time was also good. Thank you.

The installer was a true pro, very helpful, courteous, and very experienced. We had several questions and he answered everything. Everyone associated with ADT has been a symbol of professionalism. We will recommend your service to anyone that is interested in protecting their home with the best.

Needed help to change the battery for the first time so the alarm would not go off. The assistant was helpful and courteous and above all knowledgeable and patient with me. I have found ADT to be very helpful, kind, and patient regardless of the need or issue. I feel this would be true even in an emergency... that every call is important. Thank you for ALWAYS being there.

When we went on vacation, I know that our home is safe and secure. Our alarm was accidentally set off by a family member and the response time from ADT was amazing. They called quickly to ensure everything was alright and no assistance was needed. Thanks ADT!

We have had ADT security system for years (we started with Brinks which became ADT) and have had continuous service. If our alarm went off by chance/mistake ADT calls us immediately if there is a problem. Even switching out an old battery for the system was easily done. It would be nice if we could get a new ADT window sign/ground sign if possible since we still have Brinks signs.

Great company, provides great services, has a lot to offer, a little pricey but good at what they do. I love the camera and the online apps. ADT has provided me with 10 years of service and they help me out when I am in need. Other companies does not compare to ADT.

Alarm kept going off due to power interruption. I was quickly told how to stop the alarm from going off all the time. The service representative was knowledgeable and very understanding of my problem. It was a very quick ending to a problem that was upsetting to me.

When I learned that a neighbor had a break-in in spite of her using a local security company and that she switched to ADT, I felt more comfortable with my choice, which had been based on the fact that a very good friend was a regional manager of ADT in another part of the country. The sign-up process was seamless and the technician very helpful and courteous, and provided the serenity and knowledge that I additionally needed to feel secure with the equipment. Usage of the system is very easy to learn - very important for us seniors! The technician's recommendations to me as to what I needed were very sensible and I really do feel very secure with this system. I highly recommend ADT to anyone considering a security system.

I have been an ADT member for over ten years now and everything is great. My wife and I feel safe with the system we have. I can always reach someone when I call customer service, the wait time is not long and my problem is always solved. I am and always will be ADT for life.

Service from ADT was outstanding and reasonably priced. Technician showed up at appointed time. Very efficient in quickly analyzing and identifying problem, as well as resolving it. Very satisfied with support provided by ADT. Always very consistent in offering top notch service.

I'm very happy with the service and installation on the equipment. The installer was very good and knowledgeable about the equipment. This was an upgrade for us. We have been with ADT for 8 plus years and we are very happy with the service. Would highly recommend them.

Very good experience with ADT. Both in ordering and installation. Very friendly and helpful representatives. Installer provide instructions and walked through operations step by step. The phone representative was extremely friendly and helpful. She developed a plan that met my needs within my price range. Would recommend ADT to anyone.

ADT is a great company. And offers great products/services. However, I do think my bill is a little too expensive for a one bedroom apartment. I live in a pretty safe neighborhood. But I definitely think it's important to have an alarm system. The prices the ADT are charring - I might have to eventually switch to another company. ;(

The rep that I talked to through All In One Connect through MS Power, was so amazing. He knew his product and was very honest and patient with me. The installer was very courteous and knew exactly what he was doing. Efficient and great customer service. Both of these gentlemen were great.

We have been very pleased with our association with ADT and have been using their services for many years. They respond to our needs quickly and in a very understanding and professional manner. We highly recommend them to our family, neighbors and friends.

We have ADT's standard plan and it is great. It was attached to our house when we bought and we kept the same features. Their service is good and I've had no problems with them. I would recommend them to a friend.

We have been with ADT over 18 years and have always been served immediately when we needed attention to an alarm and it is especially important to know that we have extra care as USAA members. We have experienced nothing that would warrant system replacement which has saved us money.

I received a call that my house alarm had gone off. The gentleman was professional. He expressed concern for my safety and offered to call the police. Great, fast response as always. That is why I have been with you all since 1994. Thanks for being there.

Appreciate salesman Ken ** helping us decide what needed to be done to our old system without spending a fortune. Even more appreciate install technician Miguel ** for his patience and efficiency. Just a reminder to him that we need a receipt for the cellular device and all tax. In addition we received a BIG bill from ADT with charges not understandable and we will call soon to dispute after longtime customers starting with Brinks since 1992. That's 25 years.

I requested a service tech repair a faulty sensor. Walter ** arrived within the allotted time, and was very kind and professional. I had been unable to open the sensor to replace the battery and he too could not open without splintering the plastic case. He was very kind and professional. He is a great asset to your company!

We have been very pleased with our service from ADT; they are responsive, affordable and friendly. We would recommend them to anyone who was looking for such a security system. They have always been courteous when we have had a question. Thanks for being there.

I got some information about ADT from USAA, my insurance company. They may have had some sort of connection. I had all the windows wired and got the intrusion detection and the pads on the front door and garage door. There's also a motion sensor in the house. The sales reps were courteous. I dealt with them for the initial installation, then I called them about the warning I got on the battery going dead and they told me what to do to fix that.

Our system has worked great and we have never given us trouble and when I have called for support it was simple and effective and worked. You have a great support staff and their level of competence is exceptional. Thanks.

We have been with ADT for years, and received very good service. The personnel are knowledgeable and polite. Our questions are always answered in that call. Would not change agencies. They give us accurate information to make the correct decisions with our service.

Very smart and friendly - fixed my alarm - works out great. It turns out that the alarm fixed itself over 24 hours but the serviceman was very helpful and explained all. There were things I did not know about my alarm that he explained and now I feel even more safe in my home due to his incredible info and friendliness explaining thoroughly the problem - He said it was maybe a bad storm that punched it out on a temp basis and restored itself.

I am satisfied so far with the service. I only wish that we had been given two key chain remotes. I have had no major problems with the system itself, the only problem that I remember is not remembering my password.

I got an appointment in a reasonable amount of time. The serviceman was courteous and knowledgeable. He diagnosed and fixed the problem quickly. I'm satisfied with ADT service and would recommend to friends and family. It's easy to get technical help online, too.

For the most part, we love our ADT Pulse system. We do, at times, have problems with the keypad. The buttons don't always press when you push them, and when we come in sometimes, the alarm doesn't chime. We assume we forgot to set it, and a minute later, the siren goes off. Loud. Sometimes we key in to arm it and it doesn't arm right away. Sometimes I can't get video feed in the app. If it comes unplugged, you get no warning until the battery is dead and the alarm goes off and ADT calls or the police come by. If you decide later you want more cameras, it's pretty much a no-go on getting a reasonable price for installation.

No one came to finish putting security on the windows? Date was set up for last week Fri. afternoon sometime. Maybe it was for this Fri. Must of been extremely busy. Doors are secured. No problems. Very satisfied. I'm sure they're still going to come. They said they will call when they come. Other than that very satisfied. Please call me if I need to reschedule. Thank you.

We appreciate having the peace of mind provided by knowing that ADT is on duty every day and night around the clock, 24/7! Response to inadvertent triggering of the alarm system and the prompt attention to detail when upgrades are required or some system malfunction occurs has always been consistent with our expectations.

The alarm was going off with door closed. The technician arrived shortly after the first 4 hour window. He changed 2 sensors. The alarm has not given a false alarm anymore. Thank you so much for fast, efficient, and professional service. I will remain a loyal customer. Thanks again.

I had originally called ADT to get a replacement key fob. While on the phone, I was told I could get an updated system at no additional cost to my monthly plan. That was great. The technician showed up on the scheduled date, on time, and installed the new system. It was quick and painless. He showed me the highlights of the new system and provided the written instruction guide. Everything was professional and done well. Thank you.

I have had ADT for many years and have never had a problem. When I had questions they were answered promptly and clearly. The couple times we activated the alarm by accident the response was immediate. Very happy with ADT.

Occasionally I forget that I put my alarm on and make it go off. I'm always amazed by the quick response. It really makes me feel safe. And they're always very courteous and professional even though I'm the one that messed up. I really appreciate ADT and the price is so reasonable.

I have been very happy with my ADT service. I live in a rural area and I feel so much more secure with ADT. We had a bad dust storm the other day that set off our fire alarm, and ADT called immediately to make sure that everything was alright. I don't think that I could get by without ADT anymore. It's here to stay.

Customer service & service personnel were very polite and courteous, my problem was resolved in less than 24 hrs. Excellent service... Keep up the good work. My ADT gives me peace of mind for the security of my home and family when I am away. I would recommend this service to my friends and family without any hesitation.

ADT is always there, and anytime my alarm is triggered, their response is very swift. Their employees are very courteous and professional. I have been a customer of ADT for many years now, and have no intention of ever leaving. I wholeheartedly recommended ADT to anyone considering having a monitored alarm system. Also, the technicians that have come out when my system needed repairs were great!!!

I am very pleased with ADT. They are professional and easy to deal with. Their app works good and is easy to use. I have had no problems and used them when I lived in NY also. I am sure you can find cheaper alternatives, but you get what you pay for.

We had 2 different appointments for an installer to come out and give us a price and install a new system to our home. Took off work both times. The secondary company that ADT contract with is SafestreetsUSA. The 1st appointment we took off work and he was a no show, second we took off work (june-30-17 between 4-6pm) called us at 5:30pm and said he was double booked and what did we want? Told him Claudy **. And said they would call us again to set up another time. We felt he just did not want to come out. Never got an email or call back from SafestreetsUSA. We wanted to add on to our existing account. Which we only had for a few months. And if this is how ADT runs we will not renew our contract with them. Terrible customer service. When you call ADT they say it's the secondary company, well your name is on the bill.

The representative who assisted me was very thorough, professional, and patient. She gave me step-by-step instructions, explained, and answered my questions. She treated me like I was her only client. I cannot recall experiencing this level of sincerity and professionalism from a rep within the past six months. Regretfully, I did not record her name.

As a new member to ADT, I am happy with my decision choosing ADT as my protection at my home. As a single parent, I am now feeling completely safe at home with my daughter. The new key remote is also a great convenience especially if I am running in or out of my home. I hope to continue with ADT for the GREAT services offered for my home security. Thank you for the technical support team!

I monthly check on your service. One person tells me I will not have service for so many days due to cell tower problems. I call after the recommended time for service and am told by your operator that my device was not canceled. I have not only outside service but also a cordless cell service inside. When it comes to receiving credit for down time all of sudden I did not have down time. So who is correct?

I know we can always count on ADT for the best security for our home. They are the most reliable around. The salespeople were very thorough and informative and gave us the best system for our needs. They seem to always be on top of things... I would highly recommend them.

We are very satisfied with the equipment and how it functions. It has operated flawlessly since we got it about 6 years ago or so and we are pleased with the results. We had a false alarm twice during that period, but it was due to our error and not the equipment or service. Thanks.

We have never had to use ADT services and we've had ADT for many years. This is simply because we've never had an emergency that was serious enough that we had to have outside help. However, we have inadvertently activated our alarms several times. The quick response from a PERSON is so reassuring. I can't find the words to adequately express my appreciation of this.

ADT is the best security system. I have been a client of theirs for almost twenty years. I have always received excellent service from them. When I have had a problem, they have been great helping me solve it. I do not usually have to wait very long to get someone to come to my house if I have a problem.

I've had, what is now, ADT for well over twenty-five years. I've been satisfied with the service over 98% of the time. The problems will be easier to text than everything that is excellent. My main concern is having to go through the automated phone system to be able to talk to a live person. Once conversing, all the employees are courteous and extremely knowledgeable. Appointments are promptly set and the techs call when they are on the way and even clean up if they drill or anything else that causes a mess. Basically they leave the "area" as good as, or better, than it was when they started. My second concern was when I sold my house and moved into my "family home". Both homes had ADT. The home I sold had a smoke detector. The family home did not.

Installed all new sensors in master bedroom. One of the sensors installed is black instead of white. After your employee left the other white one that was to be installed was found in the sink. Request installation of the one remaining white. Employee very friendly and represents your company in a positive manner. Request the one that is black that was installed, be changed to white, Thank you for your very prompt service.

I've had ADT for 2 years now and I plan to keep them. ADT tops the list for security. Whenever I've contacted customer service nothing but courteous and professional. I'm notified of any changes or updates. And the last service call I had the technician was really cool.

Customer service person on the line was very good and helpful. She knew what she was doing and very confident. We were able to solve the issue. I feel always safe when I turn my alarm on knowing ADT is right there when God forbids an intrusion take place. Gives me and my family peace of mind.

I really like my service that I am getting from ADT, as a new customer I have been very pleased. I really like the pulse. It is easier use, it let me see what is going on most of all the price is great. The only thing I wish that I had another alarm key for when I go on. I can give my keys to my neighbor whom will be watching my home. Great alarm company ever.

We have had a very good experience and find the service to be consistent and affordable. My experience with support and the technicians that have come to the house have been articulate, on time and pleasant to work with. We have never had any issues with our service.

I have had ADT (and previous companies that became ADT) since 2001, and have referred one home and one business customer. I feel that low usage of services should result in reduced monthly rates. Would you please address this situation? Thank you very much!

I have two accounts with ADT and both have been the best security system that I know of! All has worked well except the ALARM in LV was removed by an ADT technician and after I notified ADT that I could not hear the alarm, I had to pay ADT to install another alarm!

Have had ADT security service in our homes for many years and am ALWAYS happy with rapid alarm notifications, excellent service men, professional staff and inherent feelings of comfort and safety. Highly recommend their service and so glad to be a customer.

On time, polite, neat, and very professional! If he were my employee I would give him a raise. He explained and demonstrated the equipment very well, so when he left, we felt confident we knew all we needed to know to protect our home.

I have had ADT for appx 5 years now. The monitoring service excellent. The reps are polite and professional, they always contact me in very short time periods, when I have an alarm. Very helpful on advice and website instructions on batteries etc. is great. Would recommend.

I received excellent customer service from the time I called to schedule an appointment until the installation was complete. Very happy. It was a little pricier than I expected but you get what you pay for. I feel safe and secure in my home now. I've had the system for a little over a month and it's been working as advertised.

We had just returned from a vacation, when my husband was left alone in our home. He decided to go for a ride in his Mustang "to charge the battery". After setting the ADT alarm system, he backed his Mustang out of the garage and drove off. Evidently, he took too much time and the alarm did its job. He said he wasn't across town when his cellphone started ringing. He pulled over but missed the call. After driving for another half mile, his phone rang again. It was his friend who is our backup contact when we can't be reached. He informed my husband of the alarm notification and the police being informed, so the Mustang got to do a short gallop home to meet with the police and reset the alarm. We were quite happy with the outcome of my husband's "little test of the system" and recommend ADT to everyone who asks about a home security system.

I have been very pleased with ADT. I had called them out of necessity because of some less than law-abiding neighbors. The sales person listened to my situation and got me quickly fixed up with cameras and a security system. The installers were also very efficient, professional, and helpful. I'd recommend ADT in a heartbeat. Very pleased with the sales, installation, and monitoring. Price of the cameras was a bit high compared to the ones you get at Wal-Mart, but the quality is exceptional. The police officer who viewed some footage from one of the cameras was blown away. He said he wished every business in the city would have those installed.

We have been with ADT for almost 20 years, we never had a problem with the system or the monitoring. When the alarm goes off they promptly call back to check if everything is ok. The monthly fee we pay for our safety is incomparable and very much so reasonable.

We have been a customer of ADT's since May of 1999. Overall it has been a truly great experience. We have found the ADT company to be a very reliable company. In today's world with all the hatred exhibited in it becomes a necessity to have some sort of security system in one's home. By my estimation ADT is the best available.

I recently had trouble with my system giving constant trouble signals so I called ADT and then sent a technician out. He came early and gave me a call to let me know that he would be to my house shortly. He not only fixed the problem but he also check the whole system for defects. I was impressed by his knowledge and professionalism. He also found a weak link in the system that I had and suggested a motion detector in a room that was not projected instead of window units to cut down on the price. He was genuinely concern about his customer. Thank you ADT for sending the right technician.

Our security alarms was running low on battery. We called and ADT responded in a very prompt time. They upgraded our alarms that needed new batteries and replace a remote alarm that was low on battery also. Very good job. Happy with the service.

I've been using ADT for a couple of years now and really like the Pulse app to check the cameras. It also alerts me if the alarm has been set off. I added the ring doorbell to the system and now I can see who has been to the door or look out for packages. I recommend ADT if someone is considering an alarm company.

Quite by accident I have set off the alarm from time to time. ADT is always quick to call me to make sure things are OK. Of course, they ask for my secret word and all is well. I just know that if things were not an accident but needed immediately attention by the police they would take care of it. That is all you can ask for.

Rapidly responded to false alarms we set off on a number of occasions. Always answers our questions and quickly responds to any and all concerns. When our backup battery went dead we contacted them and they helped us get a replacement in a few hours and offered to send a tech to change it but it was easy for us to change with their guidance.

Beeping of alarm with power outage - The girl I talked was knowledgeable about the fact that the battery was low but as soon as the power went back on it would recharge. The power went back on and it did recharge. She was very helpful. I kept asking her if she was sure that it would recharge and she said for sure. I appreciated her helpfulness.

The price has gone up to an almost unavailable rate. I am on Social Security and have had to cut costs somewhere else in the budget to afford ADT. Received a discount in the past and would have appreciated the same this time.

Malfunctioning CO2 detector - I had to call numerous times and got different information. They didn't tell me my alarm would keep going off once I had to remove the sensor from the ceiling. If I had known, I would have had them make a same day appointment instead of days later.

I have been a satisfied customer since 1999. However the new Pulse app NEVER works and I have to go back to using my remote I used before I had the old ADT app. The old app worked just fine as far as arming my system from my iPhone. I would even settle for having the old ADT app back and tried to re-download it on my phone but it is no longer available. Very dissatisfied and thinking of changing my alarm company.